Collections Specialist Resume Samples

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B Gislason

Betty

Gislason

3832 Sigmund Isle

Boston

+1 (555) 772 7508

3832 Sigmund Isle

Boston

Phone

p +1 (555) 772 7508

Experience Experience

Philadelphia, PA

Collections Specialist

Philadelphia, PA

Nolan, Brown and Krajcik

Philadelphia, PA

Collections Specialist

Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work
Provides information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due
Review credit applications, run credit bureau reports, contact customer references and work with management to establish customer credit limits
Provide information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due
Communicate with department management regarding trends, partner concerns and client requests; and makes recommendations for improved efficiencies
Performs account reconciliations, daily credit holds, monthly statements, recommendations for credit limit adjustments and bad debt write offs
Provide training assistance for new Collection hires

Phoenix, AZ

Collections Specialist With English

Phoenix, AZ

Willms-Robel

Phoenix, AZ

Collections Specialist With English

Performing other AR activities agreed with S&N in the scope such as: refunds, direct debits, recharges, IC reconciliation, netting etc
Dispute management and drive to resolution
Making sure tasks are performed in compliance with accountancy, tax, local, legal rules etc
Notify management on collection problems, prepare and submit concession and write off requests for review and approvals
Regularly communicate and coordinate with Account Managers to proactively resolve past due issues
Make outbound contacts with end customer contacts to ensure timely payment of invoices
Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards

present

Detroit, MI

Senior Collections Specialist

Detroit, MI

Ankunding-D'Amore

present

Detroit, MI

Senior Collections Specialist

present

Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion
Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status
May assist the supervisor in hiring, training, scheduling, assigning and directing partner work load
Understands implications of work and makes recommendations for solutions
Performs other duties as assigned
Make daily contacts with the students via phone and email in the process of collections to ensure timely payments
Manage assigned student account base with responsibility for collection of past due accounts

Education Education

Bachelor’s Degree in Finance

Georgia State University

Bachelor’s Degree in Finance

Skills Skills

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Strong analytical sense with excellent attention to detail is necessary
Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail
Knowledgeable in applicable computer software systems to include word processing, databases and spreadsheets
Ability to apply common sense understanding to carry out detailed written or oral instructions
Strong ability to work independently
Ability to focus on details, ensure appropriate follow-up occurs
Strong attention to detail, goal oriented
Ability to perform mathematic skills such as addition, subtraction, multiplication and division to complete basic calculations
Excellent telephone technique and the ability to work with numbers

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15 Collections Specialist resume templates

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Merchant Collections Specialist Resume Examples & Samples

Skills and Qualifications Summary
Post-secondary Diploma or Degree in Business Administration or related discipline preferred
Two to three years of commercial accounts receivable collection experience required
Banking / Credit Card processing industry experience an asset
Knowledge of relevant statutes such as the Fair Debt Collections Act, skip-tracing techniques, bankruptcy and re-structuring impacts, etc
Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology
Excellent analytical, communication, and negotiation skills
Proven self-starter, results / detail oriented, and team player

Merchant Collections Specialist Resume Examples & Samples

Two to three years of commercial collection or Banking / Credit Card processing industry experience is required
Post-secondary Diploma or Degree preferred
General knowledge of Ontario Collections statutes, as well skip-tracing techniques, bankruptcy & restructuring procedures,.. are considered assets
Bilingualism (French / English) also considered an asset

Collections Specialist Resume Examples & Samples

When new advertising client enters program, contact client to facilitate payment process. Make follow-up calls and document as notes in system as needed
Run bad debt report weekly and update cancel log (potential problems page)
Minimize disputes and issuance of credits
Collect debt through daily calls and contact to current/new clients
If portfolio includes foreign airports, responsible to review bank statements to confirm new payments have been deposited. Submit coding timely to ensure reflected properly
Submit write-offs for bad debt, push cancels through in timely manner
Place defaulted clients with 3rd party collections
Participation in weekly collector meetings and weekly project meetings – updates on clients and aging status
Provide customer service to clients who have questions regarding their account
Update sales as required on payment status as it relates to their clients and commissions pipeline
Ability to work independently and effectively in fast paced environment within a multi-functional team
Must have ability to manage multiple projects and meet deadlines
Must have ability to learn and use company and customer system(s)
Computer experience including Word, and email. Excel skills are a must

Collections Specialist Resume Examples & Samples

Work with customers to prevent liquidation while minimizing company interest losses
Document activity
Accurate typing, spelling and grammar skills
Familiar in applicable computer software systems to include word processing, databases and spreadsheets
Good analytical and problem solving skills, including attention to detail

Collections Specialist Resume Examples & Samples

2+ years of experience in Customer Service, Collections or a closely related field required
Knowledge of Billing and Collections procedures and Business-related Mathematical skills
Working knowledge and understanding of Financial Contracts
Bachelor's Degree in Business, Accounting, Finance, or Completion of Legal Assistant or Paralegal program
Accounts Receivable knowledge / experience

Collections Specialist Resume Examples & Samples

The primary responsibility is the collection of a specific account portfolio which generates and guarantees cash flow for the Corporation in a timely manner
The account base consists of low, medium and high credit risk type accounts
In addition, the account base consists primarily of higher sales volume accounts with the possibility of specific accounts that require distinct handling and/or maintenance
Timely communication of significant issues to management is critical. At the end of each month detailed reporting is generated. This accounts for all variances in their A/R; they are expected to have detailed explanations
Communicates internally with Credit Management, Sales Departments, Customer Service,Warehouse, and Corporate IT
Communicates externally with Accounts Payable departments, Vendor Relations departments, Buyers, Carriers, Distribution centers, Traffic departments, Logistics departments, EDI departments, and IT Departments
Minimum of one year credit experience equal to Senior Collector position. This position is for the more experienced senior collector who can handle the more challenging aspects of the job
Minimum requirement of High School along with relevant experience incredit and collections
Excellent communication, planning, organizing, teamwork, and innovation skills required

Senior Collections Specialist Resume Examples & Samples

Answers or makes calls to customers who have requested escalation to a leader within 24 hours, balancing the need to minimize customer churn, minimize revenue at risk, and maximize collections
Asks questions and listens to assess the customer’s situation and determine appropriate methodology to follow in order to meet system and company goals in retaining customers and collection of past due balances
Analyzes customer account status and history and performs necessary calculations to determine appropriate actions and payment plans
Negotiates with customers to agree upon reasonable arrangements for payment, extends disconnect dates when required and processes payments by telephone (credit card, checks, etc.)
Screens, identifies and participates in investigations of telephone fraud and responds to inquiries of rate, services and possible fraud. Transfers appropriate cases to a specialist
Resolves collections-related customer issues to maintain customer loyalty and minimize product churn
Explains bills and Cox policies and procedures concerning prices, billing and service
Serves as a SME to help Collections Specialists by providing targeted, one-on-one subject matter expertise to improve performance
Provides informal input to leadership and Training on performance issues and customer experience process improvements
Perform quality monitors for Collections Specialists, providing documentation and feedback to department Supervisors
Collects data related to criteria for variable pay and produces standard reports for Supervisors
Analyzes inbound and outbound call patterns to produce standard workforce management reports for leadership to use for forecasting
Attends job-related training that may include initial training; refresher training; product, service, and customer experience updates; and cross training
Reads new or updated reference material or announcements pertaining to outages, promotions, programming changes, specials, policies, and other Company business. These may be provided by memo or electronic bulletin board, e.g., e-mail or the KIQ. Adapts customer communication to reflect any changes
5+ years of experience preferred in related field with a minimum of 6 months of Call Center Collections experience, demonstrating outstanding quality and production performance
Requires strong knowledge of Windows-based PCs, Microsoft Office (Word, Excel and Outlook) in a work setting
Specialized skill training/certification may be required (e.g., FDPCA)
Advanced knowledge of ICOMS functionality
Ability to work various shifts between the department operating hours of Monday –Saturday 8am – 9pm

Collections Specialist Resume Examples & Samples

Review and analyze the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals
Researches and analyzes available internal and external reports for assigned customer portfolio to determine the release of incoming orders with Company credit risk policy / procedures to minimize risk exposure
Interfaces with Customer Care, Pricing, Traffic, Sales Departments to resolve customer issues timely regarding invoices, terms, pricing and shipping errors
Initiates customer charge-back letters
Conducts collection calls / email to ensure timely payments, reduction of past due, resolution of claims / discrepancies and reduce bad-debt write-offs
Prepares month end reports, as well as customer specific projects
Participates in month Accounts Receivable over-view meetings

Collections Specialist Resume Examples & Samples

Contact customers to secure payment of assigned past due accounts
Send weekly updates to Accounts Receivable Manager and make recommendations for collection agency placement
Monitor past due accounts and track accounts receivable aging
Handle customer inquiries on assigned accounts and forward other issues to appropriate departments as need for handling
Handling incoming calls
Perform other duties and tasks as assigned
Minimum of 5-7 years general accounting experience
Bachelor’s degree in Accounting or equivalent experience
Strong communication and interaction skills are essential
A self-starter, highly motivated, with the ability to multitask problems, and manage time wisely
Prefer experience with Microsoft Dynamics GP (Great Plains) and Salesforce
Computer proficiency specifically with MS Office products, including Microsoft Word, Excel and Outlook

Collections Specialist With English Resume Examples & Samples

Unapplied and unidentified payments handling
Dispute management and drive to resolution
Block order release management
Collecting cash in accordance with collection policy
Delivery of PEC activities in line with the internal deadlines
Performing other AR activities agreed with S&N in the scope such as: refunds, direct debits, recharges, IC reconciliation, netting etc
Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
Resolve all appearing issues and queries
Possess accountancy systems related knowledge (SAP, IDMS)

Levy Collections Specialist Resume Examples & Samples

Bachelor’s degree or diploma in finance / accounting / legal admin. is desired
Min. 2 years experience in finance (accounts payable), merchant collections, relationship management, or equivalent
Attention to detail and strong organizational skills are required
Highly proficient in Microsoft Excel, Word, and PowerPoint
Ability to handle multiple tasks and prioritize work accordingly
Work independently to meet tight deadlines
Adhere to strict standard operating procedures and control agenda
Ability to recognize issues that may require escalation and special handling

Collections Specialist Resume Examples & Samples

Skill in speaking with a pleasant voice, retaining composure, and building rapport with customers
Excellent verbal communications skills including listening, probing and negotiating with customers to create a sense of obligation to resolve their delinquent account. This should include the ability to deal with difficult customer scenarios in a manner that creates a positive customer experience
Ability to understand and navigate company systems within multiple screens in a fast paced environment while seated for extended periods of time
Ability to work independently while making sound business decisions with a well-developed sense of urgency and follow through from call handle time to after call follow up
Must be able to work under time constraints with fluctuating work volumes and scheduling requirements to meet the needs of the business, while also meeting/exceeding customer expectations
Comfortable working in a high pressure and fast paced environment
Ability to meet department attendance guidelines to include a minimum of 40 hours weekly with shifts that include various days and hours
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word and Excel)
Strong written (email) communication utilizing proper grammar and punctuation
Time management and adherence to schedules
High level of verbal reasoning skill
High level of problem solving skill
Proven negotiations skills
Expert skip tracing skills preferred
Call Center/Customer Support experience with direct customer contact
Financial services with direct customer contact
Account collections (inbound/outbound)
Sales experience (commission based, quota based, up-selling, cross-selling)

Collections Specialist Resume Examples & Samples

Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner
Research and resolve inquiries verbally, in writing, and on-line
Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls
Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues
Maintain professional interaction with PayPal personnel and customers at all times
Assist management staff with implementation of procedures
Maintain and promote a positive attitude while meeting production and quality goals
Display initiative to take on additional responsibilities geared towards professional growth and development

Home Lending Collections Specialist Tigard Resume Examples & Samples

5+ years’ experience in delinquent loan collection activities, with an emphasis in Mortgage lending
Knowledge of the bank's Mortgage Servicing, Construction, Home Lending department policies, procedures, and functions
Knowledge of credit collection laws, CFPB regulations, investor requirements, and the servicing of government guaranteed or purchased loans
Knowledge of collection, foreclosure, repossession, probate and bankruptcy processes and regulatory compliance
Ability to define problems, collect data, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Possesses strong computer skills related to creating spreadsheets and word processing documents. Working knowledge of Loan Accounting Systems and Black Knight MSP Servicing Platform
Possesses excellent written, verbal, negotiation, problem solving, time management, analytical and organizational skills
Requires specialized experience, reading, writing and basic arithmetic skills, knowledge of administrative or department procedures, practices and policies
Ability to use office software (i.e., word processing, spreadsheets, etc.) and equipment
Completion of high school, vocational training, or equivalent

Collections Specialist With English & French Resume Examples & Samples

Make outbound contacts with end customer contacts to ensure timely payment of invoices
High level of English and French
Minimum of 2 years collection management experience in international markets
Enthusiastic & positive minded

Collections Specialist With English Resume Examples & Samples

Maintain master data appropriately ensuring accuracy, consistency and reliability in SAP and in other IT systems
Ensure that processes are successfully followed and they enforce the business rules. Detects exceptions to the rules and reports them
Perform the required duties for the supply chain data creation and maintenance (material data)
Execute the processes for product introduction in SAP (Material master) to support evaluation samples, customer samples and large scale productions according to the rules and guidelines
Execute the processes for raw material introduction in SAP (externally procured materials,manufactured raw materials and sub-compositions introduction) according to the rules and provided guidelines
Execute material processes for data maintenance in SAP, including product data cleansing (e.g. status change, change of valuation classes and procurement type changes) and line extensions of existing material data in Manufacturing Plants / Sales Organizations
Ensure processes and standards compliance for the area of responsibility
Support to commercial stakeholders in material verification, in detecting issues and trouble-shooting mass maintenance
Execute process maintenance for standard packs, including linking packs to materials for sales, IG purchasing and change of default standard packs for materials
Coordination with CoreDB material data segment owners (e.g. Formula Administration, Purchasing, Finance, and QC)
Coordination with the key global functions in the material management area (Regulatory and Industrialization)
Operations mindset
Proactive support to colleagues in other data maintenance organizations
Active participation to process improvement
Advanced/Proficiency English

Collections Specialist Resume Examples & Samples

Collection efforts for a Non Factored AR portfolio – Domestic and International accounts
Support collection efforts of Factors as needed through direct customer contact
Collaborate with Credit Dept and CIT/Wells Fargo (“Factors”) for resolution of past due accounts on credit hold including resolution of notices from Factor on customer disputed items
Properly address and communicate collection issues with business divisions & internal departments
Research payments and reconcile accounts as needed
Prepare and/or provide reports and documents as required
Refer bad debts to collection agency
Assist Chargeback Team when necessary
Respond to varied customer request for assistance
Communicate important issues to Collections Manager
Establish, enhance and communicate Departmental Documents, Manuals, Policies, and Procedures
3+ years experience in high-volume manufacturing / wholesale industry in Collection or AR Dept with an aptitude for complex reconciliations
Strong ability to problem solve, prioritize, & multi-task
Thorough follow-up on pending issues
Excellent project and time management skills including the ability to manage varied work assignments
Work skills that display dependability and accuracy
Excellence and professionalism under pressure/deadlines
Familiarity with Cash Application and some basic GL knowledge is preferred
Familiarity with LC presentation a plus
Works well independently as well as with a team
Excel required
SAP preferred

A/R Collections Specialist Resume Examples & Samples

75% Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on “At Risk Accounts” and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner
15% Coordinates all special handling requests, including provision of scripts
10% Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients

Collections Specialist Resume Examples & Samples

Identifying and pulling original artwork from the vaults and independently rehousing the artwork. This involves reading and interpreting the x-sheets to determine the placement and order of each animation drawing, reading story board Photostats and reconstructing storyline order, identifying fragile mediums (i.e. pastels) and placing in appropriate new storage (i.e. pastel trays, interleafing glassine etc.). Requires knowledge of art mediums and understanding the mediums in relation to archival materials for safe and appropriate long term storage. Working with all elements of artwork in our collection, including art slated for the ARL’s Digitization project, as well as priority artwork as agreed upon by management
Through the above method, identifying when artwork is not in its correct location and determining the correct production, element, order and proper method of storing. Locating the correct scene/sequence and integrating the artwork into the correct location and archival housing
Identifying damaged and/or inappropriately housed/high risk artwork and bringing it to the attention of supervisor when necessary for repair assessment and potential conservation remediation
Identify and implement appropriate storage options based on specific art medium and procure materials as needed
With other collections specialists, proactively manage existing space for physical asset storage and research new methodologies as needed
Will be actively involved in the ongoing Rehousing Project; this may include preparing artwork for the Rehousing Project and ordering necessary archival materials; reading and interpreting x-sheets, assisting other Collections team members in the proper procedure for rehousing
Will support the estimating and ordering of necessary supplies for the Rehousing project, and other Collections projects as needed, which includes insuring an adequate supply is on hand (off-site and on-site) for the slated projects
Removing staples, paperclips and similar materials from the artwork according to ARL approved methods
Participate as a Team Lead for the Archiving Project; includes reading and interpreting x-sheets, overseeing an archiving team (made up of non-Collection Team, ARL staff members) physically archiving the artwork and instructing them on proper procedure and answering questions
Assisting on any other Collections related projects as deemed needed based on the business unit’s priorities
Minimum 3-5 years of hands-on experience handling artwork and/or artifacts
Ability to identify different art mediums, (i.e., charcoal, pastel, graphite, acrylic, etc.)
Must be able to identify when artwork is damaged and determine the type(s) of damage (i.e., flaking paint, mold, etc.) in order to establish the need for conservation
Experience handling small sculptures and some experience cavity packing is preferable
Demonstrated ability to problem solve for storage solutions
Experience with a variety of storage solutions for collections, especially works on paper
Knowledge of current archival materials for storage of artwork, including interleafing materials
Ability to identify appropriate vendors to provide art handling and conservation supplies and work with vendors to order specialty supplies
Experience working with databases (i.e., FileMaker Pro) and spreadsheet software (i.e., Excel)
Ability to embrace change and adapt to new processes and procedures as needed
Excellent communication and interpersonal skills and strong attention to details
Ability to work independently to prioritize multiple tasks and to meet deadlines in a fast-paced environment
Appreciation of, and interest in, animation, art history and/or photography
Knowledge of Disney Animated Films – character names, artists and animation elements, is preferable
Requires the physical ability to lift, push, pull or physically maneuver a minimum of 35 lbs of materials and/or supplies
Bachelors degree in Library Science, Museum Studies, Art History, Fine Arts or related field

Collections Specialist Resume Examples & Samples

Listens intently to customers to assist with billing and/or service concerns and collections
Provides exceptional customer service and provides solutions with a courteous attitude and a pleasant demeanor
Meets daily, weekly and monthly goals and objectives
Maintains customer records by updating account information. Accepts payments and applies them accurately
Prioritizes calls and time throughout the day to ensure efficiencies and effectiveness
Handles incoming facsimiles/emails and processes as needed
Contributes to the overall success of the team and assist with additional duties/assignments when necessary
Uses applicable tools and applications to provide optimum results
Participates in training sessions as required
Seeks out mentoring and coaching opportunities when needed and adapts to change
Adheres to and upholds all departmental and company policies and procedures
Previous collections experience desired but not required
Strong written and verbal communication skills
Ability to manage several tasks simultaneously
Self-directed and independent but works as a team player
Strong work ethic and integrity, high energy and positive attitude
Dependable and goal oriented
Be able to identify problems, offer solutions and deliver message in a positive way
Pursuit of continuous improvement enhancements and increase personal knowledge and skills that will assist in job performance
High School Diploma, GED equivalent

Credits & Collections Specialist Resume Examples & Samples

Responsible for collection of late payments from Key Accounts
Follow up on the credit limits for the Key Accounts to avoid delays in invoicing or order canceling
Prepare all bank collection instructions, e.g. paper settlement, protest, protest cancellation etc
Experience in credit collection or finance area is a plus
Outlook : Basic
Word : Advanced
Excel/Access: Advanced
English: Basic

Collections Specialist BNL Resume Examples & Samples

She/he will be in charge to collect arrears cases through effective problem solving and collection techniques
She/he will be solely responsible for keeping the delinquency within targets on assigned portfolio, through
3 years collections experience (or very good understanding of the collection process and objectives)
Excellent proven interpersonal and teamwork skills
Excellent organisational skills, attention to detail and ability to handle multiple tasks simultaneously
Perfect knowledge of Dutch and fluent in English and French
Very good knowledge of Ms Office (Excel, Word and Oracle)
Self motivator with a positive attitude and stress resistance
Target focused personality
Capable of resourceful problem solving, while remaining customer-focused
Strong organisational and analytical skills with the ability to prioritise work according to business needs
Drive, energy and total commitment to make things happen in a fast moving environment
Knowledge of Oracle is a plus

Junior Collections Specialist Resume Examples & Samples

Conducting collection call to clients
First-level resolution of client requests and disputes
Recording collection activity into database

Collections Specialist Resume Examples & Samples

Contact customers with past due balances
Ensure timely payments are received and applied properly
Enter statement information in booking reports for the team to process payments
Review booking report close requests and close if appropriate
Request missing statements and escalate as needed
Responds to inquiries and resolves problems regarding collection matters

Merchant Collections Specialist Resume Examples & Samples

Post-secondary Diploma or Degree in Business Administration, or related discipline
Banking / C.C. / Pmt. Processing Industry experience a definite asset
Fluency in both English and French (oral and written) a definite asset
Demonstrated commercial accounts receivable collection experience an asset also
General knowledge of relevant statutes such as the provincial Collection regulations, the Fair Business Practices Act, PIPEDA (Personal Information Protection and Electronic Documents Act), bankruptcy / restructuring procedures, etc
Proven self-starter, results oriented, and team player

Collections Specialist With English & Norwegian Resume Examples & Samples

Ensure an effective and reliable Billing process by following-up current Billing procedures on a daily basis to deliver Billing documents on time
Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items
CFM activity
Manual meter reading entry on behalf of customers/Partners
Identifying system issues and logging Solution Manager tickets to resolve
Ensure business targets on billing completeness, quality and timeliness are achieved
Driving connectivity to ensure billing quality
Where problems cannot be personally resolved use judgment to forward issue’s as appropriate and manage their timely resolution
Following-up Billing KPI results and supporting any corrective actions
Escalate, to the next level, any unresolved billing issue’s in a timely manner
To ensure strict adherence to IC & Sarbox requirements
Min of 3 years’ experience of Pan-European OTC Environment
SAP experience. SAP/BW would be a plus
Order to Cash flow and VAT understanding experience
Fluent in English and any Nordic Language – Swedish, Norwegian, Finnish or Danish both written and verbal

Collections Specialist Resume Examples & Samples

Collect outstanding balances from Triumvirate clients
Build relationships with client companies to collect outstanding balances
Monitor Accounts Receivable to identify past due accounts and prepare analyses
Research discrepancies and eliminate obstacles to collecting past due balances
Review customer credit applications to determine credit worthiness
Prepare monthly A/R reports and present results Research, analyze, and evaluate the credit worthiness of all new and existing customers
Collect and manage an accounts receivable portfolio as assigned by management
Interaction with numerous departments to effect resolution of credit and collection issues
Assist in the reporting of credit and collection metrics to senior management
3+ years of prior credit & collections experience
Must have a financial transaction backgound
Detail oriented with strong analytical and problem solving skills
Experience with accounting systems and A/R software
Strong computer skills (Microsoft Office - Excel)
Experience working for Staples in Credit and Collections a plus!

Claims & Collections Specialist Resume Examples & Samples

Making outbound collections calls to customers
Handling incoming customer calls and arranging payment for overdue amounts
Ensuring customers receive the highest quality service in response to their enquiries
Maintaining service standards for all areas of responsibility while ensuring quality is maintained
Handling negotiation and resolution of calls except unresolved complaints, which require escalation
Constantly seeking solutions and making mature decisions about the future of an account
1 year+ experience working within accounts receivable or credit control
SAP experience would be a plus but not imperative
Proven negotiation and influencing skills
Proactive outlook to work processes
Excellent Phone Manner & interpersonal skills

Collections Specialist Resume Examples & Samples

To bill clients and collect payments for Ad Sales in Latin America. (30%)
Manage accounts receivables by reviewing daily cash reports, identifying cash and applying it in PeopleSoft System. (30%)
Resolve billing discrepancies with Ad Sales team and external clients. (30%)
Prepare monthly high-risk accounts comments for all clients and improve aging reports for all assigned accounts. (10%)

Collections Specialist Licensed Stores Resume Examples & Samples

Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes
Performs account maintenance activities - resolves short pays, chargebacks and credit memos
Commercial collections experience (2 years)
Ability to use MS Office applications at intermediate level: Excel,Word, Outlook
Ability to use online accounting software – Oracle or equivalent

Spanish Collections Specialist Resume Examples & Samples

Collection calls and/or correspondence in a fast paced goal oriented collections team
Reduce overdue on assigned accounts
Address AR issues and escalate where appropriate
Reconcile & resolve customer disputes/discrepancies
Statement reconciliations
Provide excellent customer service to both external & internal customers
Update collection notes & dispute log
Graduate or 2 years High Volume Collections experience in a SSC
Goal oriented and capable of problem solving
Excellent communication, organizational & interpersonal skills
Fluency in English & Spanish

Collections Specialist Resume Examples & Samples

Accounting or Finance Background
Knowledge of basic math principles
Excel 2007
Dynamics A/X a plus

Collections Specialist Resume Examples & Samples

Collection calls for portfolio of accounts
Make calls with respect to credit card declines (obtain new card information)
Prepare AR aging reports to send to Sales Reps
Prepare hold reports for Client Services
Document communications with customers in our billing systems

Collections Specialist With High Resume Examples & Samples

Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances
Regularly communicate and coordinate with Account Managers to proactively resolve past due issues
Notify management on collection problems, prepare and submit concession and write off requests for review and approvals
High/Native level of English
Time management and organizational skills

Collections Specialist Resume Examples & Samples

Communicate via phone to collect payments on past due bills, informing clients of overdue accounts and amount currently owed
Create a list of people who have not made payments and organize according to severity of delinquency
Utilize computer systems to record new commitment to repay debt, send statements, purge records if debt has been satisfied or the client is deceased
Verifying all customer information is correct, including phone numbers and addresses
Follow processes to understand the customer’s individual situation to determine if debt can be collected and/or set up repayment plans
Follow federal and state laws dealing with debt collection
Associate’s Degree in Accounting, or equivalent experience
Demonstrated experience analyzing Accounts Receivable accounts
Ability to work a shift such as 11:30am – 8:00pm Monday – Thursday
Experience with Scriptmed, Argus, and CCP
Bachelor’s Degree in Finance, Accounting or a related field
Prior accounting or related finance experience

Collections Specialist Resume Examples & Samples

Research and verification of concert / radio festival dates on artists’ social media as well as industry related websites
Research (internal) as related to actual amounts owed in context of artist agreements
Consolidation and organization of these dates as well as the organization of payment info, amounts, etc
Tactful collection with artist management / financial management - this requires multiple follow-ups via phone and/or email and activity / outcome tracking
Issuance of invoices and tracking of payments with Accounting
Should have a minimum of one year's experience in collections for a professional services organization such as an advertising agency
Demeanor should be pleasant and professional, but ultimately outcome-oriented and capable of commanding respect
Excellent written and verbal (specifically over the phone) communication skills - must properly represent the company / brand
Must be a fast learner as they will need to quickly grasp important aspects of the business, such as from which artists we receive participation as well as the percentages / amounts
Must be an efficient manager of time in context of amounts dedicated to the various collections activities
Must be highly organized and proficient with basic productivity tools such as Excel, Word and Outlook
Must be fluent in English and Spanish

Senior Collections Specialist Resume Examples & Samples

Monitors a portfolio of accounts to assess receivables condition and prioritize work
Leads and organizes customer, team or cross-functional meetings designed to solve problems, improve processes or deliver training
Negotiates individually or as part of a team resolutions to problems with favorable outcomes for Starbucks and the customer
Works with complex customer portfolios such as: accounts engaged in EDI transactions, international multi- currency accounts or outsourced 1st party collections
Processes bankruptcy notifications and correspondence in accordance with departmental guidelines
May assist with credit evaluation activities including gathering financial information from customers, DNBi credit reporting and performing basic credit review and recommendation to credit analyst or management
May assist the supervisor in hiring, training, scheduling, assigning and directing partner work load
Credit and collection experience, (2-4 years)
Applicable experience in office environment, (5 years)

Collections Specialist Resume Examples & Samples

Maintains regular and consistent attendance and punctuality
Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Starbucks and the customer
Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status; executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor
Works cross-functionally to gather information and expertise to address issues identified with customer accounts
Performs account reconciliations, daily credit holds, monthly statements, recommendations for credit limit adjustments and bad debt write offs
Performs account maintenance activities
Resolves short pays, chargebacks and credit memos
May support team with research, data gathering and adhoc projects
Effective customer service and negotiation skills
Ability to use MS Office applications at intermediate level: Excel, Word, Outlook
Flexible to change
Accounting or similar degree preferred
CPG or Foodservice experience preferred

Collections Specialist Resume Examples & Samples

Process and apply payments via checks or credit cards
Process credit card reversals, refunds and declines
Interact with members/patients via phone with questions regarding their balance
Follow up on accounts, identify and resolve billing issues
Schedule payment plans with member
Collections Experience
A/R Background

Collections Specialist Resume Examples & Samples

Work with customers to remedy their financial hardship by leveraging default resources from the onset of the need for assistance
Contact customers to answer inquiries, review options, set expectations, provide solutions and provide status updates to through the entire process as the customers dedicated, single point of contact
Review and process both short and long term hardship requests
Partner with multiple internal departments (loss mitigation, foreclosure, repossession, bankruptcy, collections, etc.) in order to effectively communicate all default statuses to the borrower
Accurately document hardship process details in the appropriate bank systems
Excellent level of attention to detail and highly organized
2+ years of call center experience
Strong relationship building skills/Customer centric
Ability to work under stringent deadlines stressing urgency to achieve monthly goals within expected quality parameters
Ability to work in a fast-paced team environment with minimal guidance
General knowledge of the Foreclosure, Repossession, Loss Mitigation and Recovery process
Specialized knowledge of Forbearance, Repossession, Loss Mitigation and Recovery remedies
2+ years experience as a coach or team leader in a collection call center environment

Collections Specialist Resume Examples & Samples

Collection responsibilities according to specific deadlines
Account reconciliations on a weekly basis
Check for non-payments, delayed payments other irregularities by monitoring customer accounts
Research and resolve payment discrepancies
Maintenance of the accounts receivable customer files and records
Communication with customers
Monthly statement processing

Collections Specialist Resume Examples & Samples

Communicate with sponsors on a regular basis on past due accounts by making phone calls, sending emails, or sending letters
Provide invoice copies to sponsors and sales executives as needed
Assist offshore collections specialists on shared properties and advise them on how to handle accounts
Provide aging reports to properties as needed
Work with A/R Liaisons and properties to resolve billing issues, disputes, and fulfillment issues
Assist credit manager with statements, dunning letters, final demand letters, and promissory notes
Support finance with achieving A/R Metrics goals on a month by month basis
Bachelor’s Degree (or equivalent work background)
Minimum 3 years in a corporate environment, with some of that experience in support of executive level leaders
2+ years in a collections role is preferred
Exceptional communication skills with the ability to prioritize activities
Excellent organizational and time management skills, with strong attention to details
Excellent PC skills including Excel , MS Word and Outlook
Experience with an HRIS system such as SAP would be strongly preferred
Excellent collaboration and relationship-building capabilities
Has the highest level of personal and professional integrity and ethics
Understanding of and passion for college sports would be preferred

Collections Specialist With English & German Resume Examples & Samples

Sends follow-up letters and accepts payment on certain accounts
Re-bills companies or individuals when appropriate
Develops and maintains relationships with external credit agencies

Collections Specialist With English & Italian Resume Examples & Samples

Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members

A/R Administrator/collections Specialist Resume Examples & Samples

Pull prepay and credit hold reports
Determine who is accurately on prepay or credit hold and analyze if credit status should be changed
Collect on all prepay accounts using a telephone, email, fax, dunning letter system and use sales rep assistance
Understanding the payment patterns of major accounts
Communicate with all Sr. A/R Collection Specialists
Assist Sr. A/R Collections Specialists as needed in identifying, resolving customer billing problems and reduce delinquency accounts
Help send out and track collection letters
Maintain daily reports for collection activity
High school graduate / Some college is preferred
One year of A/R or related experience
One year of data entry experience
Excellent data entry skills with high accuracy level
Ability to work productively under deadlines

Collections Specialist Resume Examples & Samples

Bachelors degree in Finance or Accounting
3+ years of Collections, Accounts Receivable or Customer Service experience
Oracle, 12R
Excellent written, interpersonal and communication skills

Collections Specialist Resume Examples & Samples

Collections, Accounts Receivable or Customer Service experience
Native in Korean, both oral and written
Understands Korean market

Finpac Collections Specialist Resume Examples & Samples

Communicates with lessees that are in a 1-60 day delinquent status on UBELF, FPC and UBVF accounts via telephone, mail, email, text or personal contact
Responsible for making resolution arrangements when accepting less than total due
Responsible to meet or exceed individual delinquency goals on all assigned Portfolios
Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner
Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable
Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties
Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs
Prepares status worksheets, buyouts and t-values
Understands and utilizes Artiva and use of the auto dialer
Understands and utilizes Artiva status coding
Prepares requests for Fair Market Values
Prepares Repossession Packets and Third Party Sale requests and refers them to the Asset Management department
Utilizes web based skip tracing tools to include Accurint and ID-Info
Refers accounts to outside field agents to initiate contact with delinquent customers
Works with Assurant and customer’s insurance companies regarding claims and coverage
Utilizes the broker base and in house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies
Prepares demand letters
Prepare files for Attorney Demand Letters/Litigation packets when necessary
Prepares Settlement packets to include FMV’s and Credit Bureau Requests
Maintain a positive business relationship with all UBELF, FPC AND UBVF contacts and business associates
Notifies supervisor of any significant situations which may cause harm or loss to the company
Provides highest level of customer service to all lessees, vendors, brokers and staff
Performs all other duties as assigned by management

Collections Specialist Resume Examples & Samples

Minimum of one year's proven telephone customer service experience or equivalent
Minimum of a high school diploma or equivalent
Proven communications, negotiations, organizational, analytical and decision-making skills
Knowledge of regulations affecting collections activities

Collections Specialist Resume Examples & Samples

Develop successful relationships with customer contacts and sales
Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship, credit worthiness and outstanding receivables
Strong problem analysis and problem solving skills
Ability to work and thrive in a fast paced environment
Results oriented and uses good judgment
Demonstrates initiative and a self starter
Excellent interpersonal skills, effective in a team environment and customer focused
Strong understanding of Credit and Collections and Customer Service principles and practices
Knowledge of finance principles, financial reporting and financial analysis
3-5 years of related experience preferred

Senior Collections Specialist Resume Examples & Samples

Performs account reconciliations, daily credit holds, monthly statement & dunning letter processing,
Recommendations for credit limit adjustments and bad debt write offs
Five to seven years of accounting or retail store experience working in a large, multi-national retail company; or a Bachelor’s Degree in a business related program and three to five years’ experience overseeing the work of others
Three years of experience working in a customer service role in an office or retail environment, with at least 2 years B2B collections experience
Experience using an ERP or Point of Sale (POS) system (e.g. SAP, Oracle, Siebel or a POS system) preferred
Intermediate to advanced proficiency using Microsoft Excel
Familiarity with basic principles of accounting preferred
Experience using an ERP or Point of Sale (POS) system (e.g. SAP, Oracle or POS system) preferred
Highly collaborative including working in cross-functional teams
Excellent organizational skills, ability to prioritize multiple assignments, adapting to changing priorities and situations, and follow-through on the completion of assignments in a fast-paced and high volume environment
Provide guidance and be a resource for less experienced team members

Collections Specialist Resume Examples & Samples

2 years of experience in credit and collections
Associate's Degree or post high school education/training
Ability to use Microsoft applications

Collections Specialist Resume Examples & Samples

High School Diploma, GED or equivalent experience
Proficiency with Windows based applications
An understanding of Collections fundamentals
A commitment to dealing with clients and team mates with the utmost integrity and transparency
Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
An open and friendly way of communicating that can put clients and colleagues at ease
A strong interest in continued learning and career advancement opportunities

A/R Collections Specialist Resume Examples & Samples

65%Partners with the Local Media Group stations in pursuing collection of accounts receivable.Makes regular calls on all delinquent accounts in accordance with acceptable commercial collections practices ensuring no accounts are missed. Prepares weekly status reports
10%Coordinates all special handling requests, including provision of scripts
15% Maintains notes on all collection calls in Wide Orbit so the history is captured for all accounts regarding collection efforts
10%Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients

Collections Specialist Resume Examples & Samples

2+ years of Phone Customer Service and/or Call Center experience
Prior working experience with an EMR / CRM System
1+ year of Collections experience
Associate's and/or Bachelor's Degree in a related field

Finpac Collections Specialist Resume Examples & Samples

Communicates with lessees that are 61-90 days past due via telephone, mail, or personal contact
Responsible to meet and exceed goals. (specifically 61-90 day accounts.)
Ensures individual call volume meets company standards and calls are made in a professional manner
Ensures assessment and collection of late charges and miscellaneous fees
Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees
Understands and utilizes Artiva status coding appropriately
Performs extensions, rewrites and forbearance agreements as needed within their authority level or with approval of management
Prepares repossession authorization packets as needed

German Collections Specialist K Resume Examples & Samples

Preference is for a German speaker
Credit & Collections experience is not an absolute must, but would certainly be helpful
Experience in a Shared Service Centre environment also helpful
Candidate must be a team player and a very good communicator
Understanding of Systems (Oracle, SAP, JDE, SUN and or Pivotal) is a distinct advantage, or at least a good aptitude for systems. Knowledge of Excel also a requirement

Collections Specialist Resume Examples & Samples

Liaising with the Credit Risk team to provide relevant information relating to the order release process and to ensure credit limits are not exceeded
Weekly processing of various reports including accounts receivable aging and dispute reports. These are to be distributed to relevant teams within Cargill
Fluent in English and in one other European language

Collections Specialist Resume Examples & Samples

1+ year of Credit & Collections experience
Working knowledge of Goggle Docs
Working knowledge of Salesforce.com experience
Previous experience with Navision experience

Collections Specialist Resume Examples & Samples

Manage assigned student account base with responsibility for collection of past due accounts
Research and address all payments on student accounts and send letters and personalized correspondences, as required
Negotiate acceptable payment arrangements with students to resolve outstanding debt
Identify and escalate issues
Negotiate settlements, where appropriate, to resolve long outstanding debt
Work with external collection agencies, where appropriate, in the collection of student debt
Adhere to Collections Policies and Procedures (e.g., FERPA, FDCPA, and Call Flow Model)
Bachelor’s degree or equivalent work and life experience required
1-3 years of credit and collections experience required
Strong commitment to education and excellent communication skills to handle the collection phones and emails accurately
Strong problem solving and time management skills
Ability to effectively multi-task

Collections Specialist Resume Examples & Samples

Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency
Minimum of one years proven collections experience or equivalent
Well-developed communications, negotiations, organizational, analytical and decision-making skills
Working knowledge of regulations affecting collections activities

Collections Specialist Resume Examples & Samples

Minimum 3+ years of experience in collections/default management. Equivalent relevant professional experience in the mortgage lending or legal industry will be considered. Previous experience in collections, loss mitigation and/or foreclosure highly preferred
Complete required payments accurately and timely for condo arrears, delinquent taxes and property insurance. Manage other expense payments to protect the bank’s security interest
Prepare and review various month-end reports and exception reports to ensure they are completed in accordance with established procedures and timelines
Identify & implement process improvement opportunities to increase the efficiency of the Default Management function
Actively manage the expenditure process so that all appropriate fees can be recovered through the foreclosure process
Work closely with all borrowers to negotiate solutions for bringing home mortgage accounts up-to-date
Participate in managing the legal process for foreclosure files, interacting with attorneys and third parties with the Manager, Collections
Produce management reports and other reporting as required
Stay current with relevant regulatory requirements and industry leading practices and default management trends. Apply the knowledge, where applicable, while carrying out collection practices or other relevant responsibilities
Acts as liaison with other departments such as Customer Service and coordinate work flow as needed
Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
Create an environment where team members accept responsibility and hold themselves accountable for actions and results
Make decisions guided by common sense and sound business judgment
The incumbent is responsible for approximately 15 indirect reporting relationships across the Customer Service and Quality Assurance functions
In the absence of the Manager, Collections this individual will lead the collection activities of the department
This position requires a thorough understanding of Optimum Mortgage C-34 and C-36 policies and procedures as they relate to collections and default management
The working environment is deadline-driven and requires the ability to work in both a team structure as well as independently

Collections Specialist Resume Examples & Samples

Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Perform other duties assigned to you
Self-motivated

Collections Specialist Resume Examples & Samples

Ability to prioritize and multi task a large work volume with a high level of efficiency and attention to detail
Ability to work independently but as part of a team
Knowledge of insurances and their billing requirements
Medical collections
Insurance experience
Government employment
Accounts Receivable Representative
MUST PASS BACKGROUND CHECK-

Collections Specialist Resume Examples & Samples

Excellent phone presence
Working knowledge of EMR / CRM System
Microsoft Office/Suite proficient
1+ year of previous Collections experience
Associate's and Bachelor's Degree in a related field

Collections Specialist Resume Examples & Samples

Conduct research
Critical thinking and ability to exercise independent judgment
Minimum of two year of customer interaction or customer support experience strongly preferred, either by phone or face to face

Collections Specialist Resume Examples & Samples

Know and can perform all essential duties and responsibilities of the Collections Specialist I role with high level of expertise
Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Completes specialized tasks that requires critical thinking and independent decision making
Strong letter writing skills
Write and/or modify appeal letters
Performs payor and root cause analysis
Communicates payment or denial patterns that impact revenue to management in a timely manner
Intermediate negotiation skills
Understands contract language and patient billing cycle
Participates in team activities that promotes DaVita culture and core values
Able to work overtime with little or no notice as needed
Attends staff meetings, phone conferences and training as needed
Knows, understands and follows DaVita teammate policies and procedures
Minimum of 2-6 years related medical collections experience preferred
Intermediate computer skills and proficiency in MS Word, Excel, Outlook and an electronic accounts receivable system

Collections Specialist Resume Examples & Samples

Collect cash to a level of meeting or exceeding the Cash Forecast for the portfolio published at the beginning of each month - individual progress is available on the Daily Thermometer updated on the accounting drive
Keeping up to direction and goals and working towards bringing in cash to assist in meeting corporate expectations and plans
Develop relationships with clients that are open, trustworthy and specific - building good relationships with a client is the key to successful collection efforts. The Collector also needs to develop internal relationships that will assist in the collection effort or resolving issues as they arise
Reconcile client accounts and identifying variances in the client record and troubleshooting the various situations
Research and resolve existing or missing remittance/payment information using both internal and external software/systems
Prepare write off requests, maintenance as needed
Monthly On Account and Deduction investigation
Complete weekly Dashboard report
Maintain up-to-date records on the client’s account in MC2, P/S or SAP (what appropriate)– notes entered in client record regarding every phone or e-mail contact and the expected result/action to be taken next and by whom (either by the client or the collector), and all pertinent contact information updated (should include contact name, the contact’s position, phone number and e-mail address
Credit Reviews
Evaluates inter-relationships between collections and other business units
Ad hoc tasks assigned by Team Leader
Fluent level of English
Experience in Collections (credit control) – is an advantage
Creativity/Problem Solving—being able to define, evaluate and make a judgment based on available information
Good math skills—a numbers person
Self-starter who can work independently without consistent guidance from management once familiar with company policies, plan designs and procedures
Ability to produce accurate quality work while meeting deadlines and deliverables that can be volatile and changing
At least 2 years customer service experience

Collections Specialist Resume Examples & Samples

Responsible for collection of medium to complex/difficult accounts and situations
Responsible for the research and resolution of escalated delinquent customers
Prepares justification packages to Management regarding the write-off or turn over to a collections agency for severely delinquent customers
Prepare weekly and monthly updates and status reports of outstanding delinquencies
Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations
Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes
Proficient in time management
Able to thrive on working in a fast paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment
Strong computer skills including all applications in Microsoft Office
Typically requires 3-5 years of high volume Commercial Collections experience

Collections Specialist Resume Examples & Samples

Flexible and open to change and new information; adapts behavior and work methods accordingly
Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
Good business judgment when making decisions and always considers the relevance/impact of each decision on the business

Collections Specialist Resume Examples & Samples

Contact Customer who are past due and attempt to make payment arrangements
Promote positive customer relations by effectively communicating with customers on the phone
Assist field customer retention specialist by providing them with updated account information on pre-disconnected work orders and assist with reducing equipment losses by obtaining leads on unreturned equipment
Assure accurate company records and timely customer communication by documenting payment plans and mailing standard letters
Skill in using a Windows-based PC and sending/receiving email
Keyboarding skills
Strong telephone communication skills and the ability to handle emotionally charged customers in difficult situations
Good mathematical and analytical skills
Detailed knowledge of or ability to learn various billing software programs and account research procedures
Ability to effectively listen and enter data while on the telephone

Collections Specialist Resume Examples & Samples

Work a daily queue of customer accounts, assigned directly to specialist, which includes
3 to 5 years consumer and/or business to business collections
Knowledge of Microsoft Office and ERP/CRM systems
No supervisor
AX experience

Collections Specialist Resume Examples & Samples

Make outbound collection calls to customers and influence and negotiate with customers to make payments on the past due account
Take incoming phone calls from customers and answer customer questions regarding his/her account and influence customers to make payments on past due accounts
Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system
Process customer payments via inter-company computer systems
Annotate accounts in inter-company systems to document all interactions with the customer
Understand and adhere to company policies and procedures including collection policies/laws
Ability to recognize problems, resolve or escalate as needed
Use a variety of talks offs to educate and influence the customer to make payment
Understand and adhere to company policies and procedures
Basic computer knowledge

Collections Specialist Resume Examples & Samples

Minimum of 2 years of related credit and collections or customer support experience
Experience with ERP systems, Microsoft Office (specifically Excel) and Customer Relationship Management Tools
College (secondary school) degree or higher required
Fluency in English and German/French/Italian language is required
Detail oriented with strong problem solving, organizational and analytical skills
Proven communication skills with both internal and external customers
Ability to multi-task, set priorities and work with minimal direction
Pro-active work ethic and strong initiative to achieve goals
Work well under the pressures of time and uncertainty
The position is open to EU passport holders only

PFS Followup Collections Specialist Resume Examples & Samples

Understands and complies with terms of managed care contracts and associated federal/state regulations related to billing and collections, coordination of benefits, and subrogation
Stays abreast of, and communicates changes in regulations pertaining to guarantor and/or insurance collections
Documents conversations and correspondence with patients guarantors, insurance representatives, attorneys and other internal/external customers in billing system
Receives and responds to incoming customer calls pertaining to billing inquiries and the collection of outstanding receivables
Offers payment arrangements to delinquent accounts in accordance with Patient Financial Services (PFS) guidelines
Assists in the development and implementation of policies and procedures for the PFS department, when appropriate
Manages case load and work queue volumes by following appropriate follow up time lines in accordance with PFS guidelines
Minimum three (3) years of experience researching and validating commercial primary insurance, health care billing and collections are required
Minimum one (1) year of experience in customer service is preferred

Senior Collections Specialist Resume Examples & Samples

Creates weekly work-plan to include customer calls, e-mails and correspondence based on account status
Executes said plan, and is able to document progress towards said plan via account notes and status updates to supervisor
Five to seven years of accounting or retail store experience working in a large, multi-national retail company; or a Bachelor’s Degree in a business related program and three to five years experience overseeing the work of others
Three years of experience working in a customer service role in an office or retail environment, with at least 2 years B2B collections experience in a role supporting a large volume of deductions and/or over, short & damage disputes

Collections Specialist Resume Examples & Samples

Perform collection calls in a fast paced goal oriented collections department
Prepare and mail written delinquency notices
Responsible for monitoring and maintaining assigned accounts
Process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Other assigned tasks and duties necessary to support the Accounts Receivable Department
2 to 5 years’ experience in collections
FDCPA knowledge a plus
Ability to prioritize and multi-task, with the flexibility to adapt quickly to change
Knowledge of MS Office, with ability to learn new software/tools with minimal supervision
Detail-oriented, resourceful and able to manage shifting priorities
Regular, reliable and predictable performance required

Collections Specialist Senior Resume Examples & Samples

Orders repossession and referral of account records to attorneys or recovery agents
Demonstrates leadership abilities in resolving more complex delinquent credits and special-handling assets
Coordinates the remarketing, sales and transfer of other repossessed assets
Liquidates loan collateral including deposit accounts, vehicles, personal property, real estate and/or initiation of pre-foreclosure process
Files skip claim documentation and follows up with force placed insurance carrier and refund recoveries on financed insurance products
Calculates and issues deficiency letters according to statutory requirements
Handles inbound/outbound telephone calls on delinquent accounts, solicits repayments
Answers questions regarding necessary actions and strategies for debt repayment
Determine reason for delinquency and establish firm payment arrangements
Accurately records all customer interaction, phone calls and status of collection efforts in the loan collection system
Initiates form letters to customers to encourage payment at pre-determined levels of delinquency
Performs skip- tracing functions when necessary
Receives payments and documents amounts paid through Western Union, Moneygram or check-by phone services
Demonstrates compliance with FDCPA and SCRA guidelines on all account contacts
Refers problematic credits to management when known to escalate the collection process
Ensures all calls are handled with the highest degree of courtesy, respect and professionalism
Works with internal and external customers and participates in team meetings
26

BCU Collections Specialist Resume Examples & Samples

Previous customer service/sales experience preferred
Strong interpersonal, verbal, written and active listening skills
Results oriented while member service and quality focused
High energy, positive attitude, self-starting and coachable individual
Aptitude to develop and own strong understanding of regulatory and departmental policies
Desire to form and make business improvement recommendations
Ability to building strong internal peer and team partnerships
Desire to meet all established performance goals consistently
PC Skills including a solid working knowledge of Microsoft Office
Bi-lingual (English/Spanish) desired

Collections Specialist Resume Examples & Samples

Analyze and collect on a large portfolio of business-to-business Management Company Accounts in the hotel industry, with an estimated 350 customer contacts per month via phone and email
Answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment
Work with customers to obtain remittance detail, reconcile payment discrepancies and request corrective action
Identify unapplied payments, recommend adjustments or refunds as appropriate
Partner with hotel management companies to resolve invoice/billing issues so that invoices can be paid in a timely manner
2-5 years of corporate (business to business) collections and/or customer service experience in a fast-paced, high volume environment
Facilitate conference calls
International business experience
High energy self-starter requiring minimal supervision
Analytical with excellent attention to detail
Good telephone presence with above average negotiating skills
Well organized with excellent problem solving skills
MS Office proficiency – Outlook, Excel, Word
Oracle Financials desired, will accept other ERP experience

Collections Specialist With Norwegian Resume Examples & Samples

Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner
Maintain and review credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximise profitable sales and minimise risk in accordance with credit policy
Interact with all internal and external customers in a professional and courteous manner
Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function
Sets own priorities within framework of established procedures

Collections Specialist Year Resume Examples & Samples

Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organisation
Provide leadership, guidance and support to remote sites in the area on all AR matters
Timely release and resolution of issues relating to all held orders to maximise sales

Collections Specialist Resume Examples & Samples

Must be able to attend required classroom and OJT training period (up to 120 days) including certification of Special Customer job knowledge
Must be able to attend flexible training / OJT / certification schedule(s)
Must have strong communication and organizational skills
Must have excellent analytical, negotiation and decision making skills
Must have an understanding of US banking system and basic economics
Must have strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
Must have the ability to set effective work priorities
Must have Strong Quality Monitor and Compliance performance
Must have strong and proven Collection Skills
Must demonstrate personal excellence including punctuality, integrity and accountability
Must have the ability to demonstrate sensitivity and compassion in a difficult situation
Must have proven ability to drive strong results in effectiveness and efficiency
Must have working knowledge of Microsoft Office Suite programs
Must have ability to work independently and in a team environment

Collections Specialist Resume Examples & Samples

A top performer with a proven track record of success An individual with both competitive and strong will to win attitude
2+ years experience in a consultative client facing environment
Excellent persuasion and negotiation skills
Proven problem solving and decision making
Strong oral communication skills
Demonstrated resiliency in a fast paced, metrics driven environment
Proficiency in MS Office environment
Flexibility on both day and evening schedules: weekend availability is required
Extremely adaptable in a changing environment
Commercial and consumer sales experience
Financial services/collections and/or risk industry experience
Knowledge of FDCPA and Fair Credit Act regulations and policies previous service center experience
Third party collections and skip tracing experience

Collections Specialist Resume Examples & Samples

Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Document necessary account information and offer custom solutions that benefit the customer
Balance customer interests with the interests of American Express
Prior work experience in collections required
Candidates with prior experience on platforms such as triumph / legacy screens would be preferred
Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to evaluate card members financial and account data to make sound business decision
Analytical mind & attention to detail
Strong interpersonal, communication and listening skills. Excellent negotiation skills

Collections Specialist Resume Examples & Samples

The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations
To carry out these contacts with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses
Negotiation for the collection of overdue payments
Understanding customers financial arrangements and requirements 
Managing the collecting of overdue balances
Handling calls within the guidelines of the Credit Management Operating System
Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs
Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features
Maintaining the brand proposition and customer loyalty
Handling calls within the expectations of Credit Management customer satisfaction measures
This role may be subject to additional background verification checks
Flexible to work in a 24/7 shift environment
Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply
Knowledge of Amex card product would be preferred

PFS Follow Up Collections Specialist Resume Examples & Samples

Performs follow-up and denial management activities related to the collections of outstanding self-pay and/or insurance balances
Researches accounts and performs necessary outreach to guarantors, insurance companies and attorneys to ensure timely, accurate payments
Resolves account issues including validating accuracy of guarantor statements, resubmitting claims, identifying information needed to correctly process claims and generally working through issues in order to collect payment as expediently as possible
Processes and resolves rejections and denials received from third party
Reviews and responds to various forms of inquiries from Medicare, providers, members, patients, attorneys, customer service, provider relations, external insurance sources, and other internal customers
Participates in the negotiation process for payment according to established departmental criteria, policies and procedures
Knowledge of SMS, HSD Diamond, and TPL module is preferred

Collections Specialist Resume Examples & Samples

Taking ownership of the business unit customer collections
Collect on any past due invoices
Research short pay/payment variances to determine cause for discrepancy and request payback from customer
Resolve invalid or unauthorized deductions including return, chargeback, rebate and invoice deductions by following company procedures
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
Interfacing directly with customers to develop and implement workout plans to bring their accounts into compliance. This may include researching and addressing customer questions, resolving outstanding issues, providing back up or past invoices, etc
Effectively and timely resolving customer discrepancies, billing issues, short-payments, unapplied cash reconciliations and disputes
Generating and distributing correspondence and reports to assist in the collections process
Maintaining a weekly log of all activities and outcomes for reporting on progress and issues to the BSS manager
At least 2-4 years of prior experience with accounts receivable and collections
Strong knowledge of Excel spreadsheet and Microsoft products

Collections Specialist With Italian Resume Examples & Samples

 Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts
 Effect collection of amounts due to Emerson Process Management on the accounts receivable ledgers in accordance with the company targets
 Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner
 Maintain and review credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximise profitable sales and minimise risk in accordance with credit policy
 Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organisation
 Ensure best practice in Accounts Receivable is promoted and employed at all times across the area
 Provide leadership, guidance and support to remote sites in the area on all AR matters
 Interact with all internal and external customers in a professional and courteous manner
 Timely release and resolution of issues relating to all held orders to maximise sales
 Cash flow Management
 Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function
 Sets own priorities within framework of established procedures

Collections Specialist Resume Examples & Samples

2+ years of phone customer service and/or call center experience
Prior working experience with an EMR/CRM System
Strong phone presence
1 year of collections experience

Collections Specialist Resume Examples & Samples

A top performer with a proven track record of success
An individual with both a competitive and strong will to win attitude
Minimum 2 years experience in collections or 2 years of sales experience in a consultative client facing environment
Proven experience in negotiation of in depth payment arrangements or intricate sales dealings (with commission based compensation)
Moderate to highly analytical individual with strong financial acumen

Collections Specialist Resume Examples & Samples

Create relationships with customers to ensure timely payment of invoices
Daily communication with regards to customer accounts that are past due
Establish effective processes to help reduce and expedite the number of unpaid invoices
Communicate with sales team to reduce risk on delinquent accounts as well as credit limit increases
Work with management on recommendations for accounts needing to be placed for collection
Other tasks as assigned such as
Bachelor’s Degree in accounting or related field preferred
Minimum of 3-5 years credit and collections experience
Effective communicator both verbally and written
Strong organizational skills and ability to meet deadlines

Collections Specialist Resume Examples & Samples

Ability to handle multiple projects at once
Ability to interact professionally with customers and internal departments at all times
Demonstrated ability to use Microsoft applications (i.e. Word, Excel and Outlook)

A/R Collections Specialist Resume Examples & Samples

75% - Collects outstanding invoice payments on assigned accounts in accordance with acceptable commercial collections practices. Monitors financial exposure on "At Risk Accounts" and takes appropriate action to minimize risk. Prepares weekly status reports on delinquent accounts and ensures that discrepancies are resolved in a timely manner
15% - Coordinates all special handling requests, including provision of scripts
10% - Collaborates with personnel at assigned stations to perform other essential functions with the goal of maintaining positive relationships with both internal and external clients
Good verbal and written communication skills
Must possess good organizational and time management skills
Ability to handle and maintain confidential customer and company information

Collections Specialist Resume Examples & Samples

Process manual work lists according to operating guidelines, process settled in Full; Paid in Full, Bankrupt/Deceased accounts
Investigate and action card member disputes and provide feedback and/or outcome to requesting party
Accurate and timely payment of agencies via manual or auto invoices
Prepare and send Direct Debit, Paid in Full, Settled in Full & Default correspondence to card members as required
Archive incoming and out-going correspondence documents as required
Understand and comply with all Sarbanes Oxley testing requirements; for example work list penetration timeliness, accelerated write accuracy and timeliness and agency invoice payment processing requirements
Achieve an accuracy score of 90% or greater through the Quality Assurance assessment process each month
Upon request, action other collections related tasks and projects as and when required
Minimum SPM/STPM qualification, preferably with tertiary education
Any credit & recovery experience would be an added advantage
Good interpersonal skills, mature and patience in handling difficult customers
Must be able to work to deadlines and handle multiple tasks
Ability to work across multiple cultures and commercial environments. Follow the market specific (local law) requirements for certain types of accounts e.g. Bankruptcy, and settled in Full Account

Collections Specialist Resume Examples & Samples

Diligently manage the follow up on past due balances
Handle daily customer inquiries
Work closely with the Billing team to implement processes and policies that contribute to accurate invoicing
Other Ad Hoc projects
Bachelor’s or Associate’s degree preferred, major in Accounting or Finance a plus
Experience with advertising accounting systems a plus
Good written, oral, and reading communication skills in order to accurately obtain, interpret, and transcribe a variety of communications and instructions
Proficiency in MS Excel and Word applications
Strong work ethic, flexibility to work under tight deadlines, and extreme attention to detail
Excellent problem solving skills and ability to think quickly
Superior service ethic, grace under pressure, and spirit of generosity

Collections Specialist Resume Examples & Samples

Prior Collections experience
Experience using Excel
Prior media experience
Great Plains and Salesforce experience

Collections Specialist Resume Examples & Samples

Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts required per month via phone and email
Work with customers to get remittance detail, reconcile payment discrepancies and request corrective action
Ensure account reconciliations where needed
Identify unapplied payments and credit notes, recommend and initiate adjustments or refunds as appropriate
2-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment

Collections Specialist Resume Examples & Samples

Communicates with early to late stage (pre charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency
May assist in training less experienced personnel
Minimum of three years proven and progressive collections experience or equivalent
Thorough knowledge of regulations affecting collections activities

100

Collections Specialist Resume Examples & Samples

Analysing regional accounts, you will proactively manage the debt collection of your portfolio
Provide weekly and quarterly metrics report with updates on collection status & analysis of movements on the Accounts Receivable ledger week on week
Cash receipts - Liaise with Treasury team Dublin, OM team Shanghai to ensure correct account cash application of all receipts with a zero credit balance at the end of the quarter
License Key extensions - Manage customers access to licenses via EDA on tap system to be in line with customer's payment habits
Prepare Cash Flow Forecast for portofolio. This will involve examination of existing billings & future billings for all order types & an assessment of the expected collection date

101

Collections Specialist Resume Examples & Samples

Initiates collection follow-up of all unpaid or denied claims with the appropriate payor
Produces nominal negotiation skills
Basic computer skills and proficiency in MS Word

102

Collections Specialist Resume Examples & Samples

Contacts customer on past due invoices via phone and email
Conducts pre-collection by calling customer or by sending copies of invoices
Puts accounts on hold
Manages disputed invoices. Identifies issues, escalates to proper channels, and sets timeline in resolving the issue
Adheres to Market Unit's defined metrics (Past due, cash target)
Prepares/updates reports as required by the Market Unit
Does account reconciliation related to buybacks and unidentified payments
Releasing of orders
Participates in meetings and account review with the Credit Manager and the Sales Team
Attends meetings/conference call with customers when needed

103

Collections Specialist Resume Examples & Samples

Provide proactive support to area personnel and external customers on all AR issues
Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts
Collaborate on reviewing credit facilities/terms in conjunction with the Central Risk Team as appropriate (or as required due to order levels) to maximize profitable sales and minimize risk in accordance with credit policy
Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organization
Ensure best practice in Accounts Receivable is promoted and employed at all times across the area
Timely release and resolution of issues relating to all held orders to maximize sales
Cash flow Management
Three-years collections experience
Degree qualification
Minimum advanced Excel skills, fluent English essential and knowledge of any other relevant languages desirable

104

Collections Specialist Resume Examples & Samples

Process Check Requests, invoices and credit cards
Review Check Request, invoices, Accounts Receivable reports for proper documentation, approval authorization, internal controls and proper tax recording
Analyzes and evaluates existing issues resolution applications and collaborates with all service areas to enhance technologies/processes to increase bill rate and accuracy
Perform both routine and complex duties associated with accounts payable processing
Work with team and leadership to implement improvement initiatives
Displays initiative and thorough research in problem identification and resolution
Review audit reports and make recommendations for process improvement
Building reports in response to management and business inquiries
Demonstrates a basic understanding of project management disciplines
Associates degree in accounting or equivalent required
Excellent PC skills including MS Office applications (Word, Excel, PowerPoint) required
Demonstrated competency in both oral and written communication with strong facilitation skills
Ability to self-direct and motivated
Previous operational experience
Previous Collections processes (soft collections)
Research experience preferred
Effective Communication Skills – ability to speak at the proper level of detail with audiences and is clear and concise

105

Collections Specialist Resume Examples & Samples

Meets monthly collection targets
Directs cash application through remittance advice and statements as required
Escalates issues in accordance with escalation policy
Assists in the preparation of management reports in line with clients and Accenture’s requirements
Attends client meetings to discuss debtor performance and address issues as required
Improves service deliverables to the client with innovative ideas
US Citizenship is a requirement
2 years of experience interacting with customers
Minimum of 3 years of experience in MS Outlook and Excel including experience with pivot tables
Experience in billing and collections
Collections experience in a B2B environment
Working knowledge of banking procedures and payment application
Experience communicating with management
Exceptional customer service skills, analytical skills and problem solving skills
Demonstrated team player, flexible, enthusiastic, innovative and proactive
Self-starter with ability to work independently to prioritize to ensure compliance with strict deadlines
Good organizational, multi-tasking and time management skills
Proven ability to work in a high stress environment

106

Collections Specialist Resume Examples & Samples

Provide training assistance for new Collection hires
Provide support to Collection Specialists
Participate in software testing
Provide mentoring/leadership to Collection Specialists
Be a department leader
Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
Develop positive relationships while maintaining customer standards with a focus on problem solving
Investigate and resolve reconciliation discrepancies
Timely respond to customer inquiries
Submit refunds for customers with credit balances
Complete monthly delinquency meetings with Finance and business leaders
Investigate and assist with resolving disputes on customer accounts
Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
Perform required tasks independently as well as contribute as needed in a team environment
Coordinate with multiple departments to resolve customer service facing issues
Analyzes and investigates
Provides explanations and interpretations within collections portfolio
All other tasks assigned by manager
Experience multi-tasking and adjusting schedules to meet deadlines in a fast-paced environment

107

Collections Specialist Resume Examples & Samples

Our client is seeking a professional candidate with a strong collections background in business to business collections with a customer service/retention mindset
A minimum of 2 years of experience working in a customer facing environment. i.e. Customer Service, Accounting, Contracts, or Purchasing department helpful
Knowledge or experience working with Excel specifically (VLOOKUP up and pivot tables)
Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred
Assignment Length: 3 Months

108

Collections Specialist Resume Examples & Samples

Constantly strive to maximize the amount of cash collected and reduce levels of delinquent debt
Ensure that all relevant information is gathered and documented on the company systems in a timely manner to enable the contact to be processed and resolved promptly, efficiently and completely
Liaise with a range of areas across the business on behalf of the customer in a professional and efficient manner
Achieve service levels that will provide internal and external customers with ‘best in class’ service
Constantly view and take action to reduce value and volume of unallocated cash and credit notes
Take ownership of and provide prompt action of customer queries to enable payment, providing a positive outcome to all customer contacts
Proactively seek feedback on own performance from management and stakeholders in Customer Operations
Understand consequence of own actions, or failure to act, on customers and their perception of PB and Customer Operations
A track record of high performance within a Collections/Credit Control position
Excellent communication skills, both written and verbal, and a high level of numeracy
PC literate in Microsoft applications
Proven objection handling and decision making skills
A genuine customer focus and desire to work with people
Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role

109

Collections Specialist Resume Examples & Samples

Collection calls on all HCA accounts - Telephone delinquent debtors at established frequencies to resolve objections and secure payment using the Hitachi approved payment methods available
Take effective steps to increase business revenues through proper collection activities on all past due open items, including rentals and sundry receivables
Accountable for the follow-up of all assigned accounts as needed to ensure completion of all required actions. Ensure that hand-offs to other departments are completed timely and in accordance with company policy
Fully document all conversations, correspondence, changes to file, bank account information, follow-up dates and all other pertinent items in a timely manner on the contract record
Employ skip tracing methods to locate non-contactable debtors when necessary
Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, etc
Meet required criteria for call quality standards
Complete the necessary paperwork or electronic media necessary to assist in account reconciliation, required adverse action, and any reporting requirements
Maintain contact with vendors and/or dealers as a source for assistance with collection activity or locating debtors
Obtain and forward all necessary documents for customer restructure requests to Credit
Prepare demand, default notice and miscellaneous correspondence when necessary
Prepare and place accounts for repossession; monitor and document activities
Prepare and request accounts that have been repossessed to be inventoried
Ensure that hand-offs to other departments are completed timely and in accordance with company policy
Provide timely feedback to the company regarding service failures or customer concerns
Build and maintain dealer/vendor and customer relations with a high degree of internal and external customer service
May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed
Process dialer and/or pay by phones when requested
Participate in training sessions as needed and required
Act independently; Decision making within Company policy and delegation of authority
Desire to work within a team environment
Time management: The ability to organize and manage multiple priorities
Excellent interpersonal and verbal and written communication skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, discounts and percentages
Commitment to company values and policies
Must be PC/Windows literate; knowledge of Microsoft Office, Word, Excel, PowerPoint and Internet; able to learn new and customized programs
Possess effective problem solving skills to ensure timely problem recognition and resolution
Bachelors Degree or equivalent experience required
1 year related experience in Collections
Commercial collections and leasing industry experience a plus. Must have excellent customer service skills, self-motivational skills, self-confidence and a positive attitude

110

Collections Specialist Resume Examples & Samples

Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent
Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause
Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs
Proactively interacts with customers to reduce the maintenance of small dollar value accounts
Prepares reports and presents for review with internal customers including Sales and Finance
Monitors Accounts Receivable reports.Utilizes reports to analyze the paying habits of customers who are delinquent in payment of accountinsuring that each customer’s payment terms are met reasonably
Examines credit limits and manages them effectively for accounts in their portfolio
Reviews open credits with customers to be applied or refunded before it is aged to 120 days
Determines whether customers qualify for credit hold release for orders under $7,500 by researching the customers’ payment history. Escalates those over $7,500 to Supervisor providing the necessary research and rationale
Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as customer-related disputes. Initiates reviews and recommendations with Field Sales & Collection management as to whether final demand notices & outside collections should be initiated
Maintains quality relationships with branch managers, account managers and area sales managers. Involves regional managers when possible and keep them informed of issues at all times
Works closely with cylinder control when investigating cylinder disputes
High School Diploma/GED required; Associates/Bachelor’s degree preferred
Prior business to business, order to cash and/or business collections experience required
Prior SAP experience a plus
Proficient in Microsoft Office including Word, Excel and Outlook as well as a demonstrated ability to utilize financial applications within ERP software (i.e. SAP, Oracle)
Ability to deal with difficult situations in a diplomatic and professional manner
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation
While performing the duties of this job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; and reach with hands and arms
While performing the duties of this job, the employee is exposed to a normal office environment

111

Collections Specialist Resume Examples & Samples

Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDO and our customers. Uses good business judgment in working with/through other Salesforce.org employees including Sales to achieve results
Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship
Facilitate customer payments by providing necessary documentation to customer
Resolves customer account differences working with other employees including Sales
Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
Participates on process improvement projects as assigned
Provides reports on assigned portfolio as requested to A/R Operations management
Ensures compliance with all organization's policies
Provides training as requested
2+ Years of Collections Experience
Excellent communication (written and verbal) in English as well as Spanish, Portuguese or French
Bachelors degree or equivalent combination of education and experience
Good customer relationship skills to manage a variety of customer interactions
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Past participation in process improvement initiatives and/or business improvement projects

112

Collections Specialist Resume Examples & Samples

Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor
Corrects errors, including misapplied payments, reversed late charges and over payments
Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable
Maintain quality relationships with branch managers, account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times
Work closely with cylinder control department when investigating cylinder disputes
Review Customer Service education courses frequently so that collection efforts do not damage customer relationships
Special projects
Comply with all company policies
Commercial collection experience preferred
Credit memo experience highly desired
The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals
Pre-employment drug screen and background applies
Possess proficient computer skills (i.e. Word, Excel, Outlook, Database programs)
Current experience with SAP or similar ERP highly desired
Ability to create reports using Excel with data points, graphs and charts, etc
Ability to perform data entry in a computer and extract information

113

Collections Specialist Resume Examples & Samples

Provides customer service regarding collection issues, questions and processing payments and/or refunds
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally
Responsible for reducing delinquency for assigned accounts
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos
Reviews open accounts for collection efforts
Makes outbound calls, maintaining professional communication at all times via phone and in person
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process
Utilizes computer systems to handle skip tracing
Reviews terms of sales and/or loan documents and attempts to collect customer payments
Provides timely follow-up on payment arrangements and documentation required per account
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases
Ensures customer information is correct and updates information as necessary
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution
Responsible for exceeding departmental performance standards and quality assurance expectations
Completes all required company trainings and compliance courses as assigned

114

Consumer Collections Specialist Resume Examples & Samples

Three years office experience dealing with the public
Experience in lending/banking related position and basic knowledge of lending/banking to include secured and unsecured consumer loans, credit cards, and checking accounts
High school plus additional specialized business courses or equivalent experience
Must have office skills such as typing, filing, ability to operate standard office equipment such as typewriter, calculator, personal computer and on-line computer terminal
Must demonstrate good oral and written communication skills
Ability to understand and carry out assigned duties effectively
Knowledge of federal and state laws and regulations relating to consumer lending and credit cards
Responsible for using a customer focused problem solving approach to collect assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and minimize loan losses
Consistently document collection activity for all accounts assigned and monitor accounts to ensure that the Risk Ratings are accurate on an ongoing basis
Make recommendations for repossessions, foreclosure, suit and other major collection activities
Assign bankruptcies to Bankruptcy group for processing, and monitor status of these accounts
Responsible for all communications with borrowers and branch personnel regarding collection activity, including late notices, collection letters, demand letters, etc
Complete recommendations for charge-off, and as necessary monitor and collect charged-off accounts
Prepare and distribute all reports related to collections

115

Collections Specialist Resume Examples & Samples

Collects delinquent payments
Works with customers to prevent liquidation while minimizing company interest losses
Documents activity

116

Collections Specialist Resume Examples & Samples

Collection Efforts
Generate the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each
Reprint past due invoices for the statement run
Flag accounts in ADP for credit hold from Director/AR Manager generated monthly list
Email COD removal request to Director/AR Manager and respond accordingly
Prior business to business collection experience required
Working knowledge of Excel and Outlook preferred but not required

117

Collections Specialist Resume Examples & Samples

Maintain all documentation in accordance with AvalonBay policy and procedure
Communicate with residents by telephone to bring resolution to unpaid accounts
Answer and investigate customer disputes via phone, email or other correspondence
Other duties as assigned by Team Manager
Two years experience in a contact call center, shared services center, fast paced office operations environment or sales role preferred
Working knowledge of debt collection laws, both federal and state
Ability to learn rules, regulations and methods as related to debt collection
Excellent problem solving and negotiation skills
Ability to work independently as well as on a team to meet desired results
Ability to tactfully communicate and handle sensitive information with residents while educating current or prior residents of the benefit of meeting their obligations and the possible consequences of not meeting their obligations
Ability to communicate with customer via phone or email to address disputes
Ability to perform mathematic skills such as addition, subtraction, multiplication and division to complete basic calculations
Must have working knowledge of Microsoft Office Suite to include Word and Excel applications
Must have the ability to learn and understand the navigation of multiple computer systems simultaneously
Demonstrated exceptional teamwork skills
Willing to work on a flexible schedule including Saturdays and prime time hours with the possibility of some overtime

118

Collections Specialist Resume Examples & Samples

Experience developing and implementing best in class end-to-end collections processes
Daily follow up calls to collect on past due B2C and B2B accounts. negotiate payment schedules
Must be highly organized and a motivated self-starter
Be passionate about excellent customer service and representing our brand
Ability to multi-task and shift gears when necessary. while still meeting deadlines
Great written and verbal communication skills. with an emphasis on providing timely and

119

Collections Specialist Resume Examples & Samples

Contacts delinquent customers via phone, e-mail and fax
Confers with customer in an attempt to determine reason for overdue payment, reviewing terms of sales, service, or contract
Works closely with OAI and VISTA Payroll, Billing and field personnel to research and resolve disputed items
Provides information to VISTA management and seeks approvals to initiate adjustments of erroneous data in the system to collect balance due
Works closely with the Cash Application personnel to assist in determining unidentified payments on customer accounts
Escalates obtained information about financial status of customers to supervisor and field personnel in order to minimize risk
Initiate refunds due to clients, by researching the system and providing documentation for approval
Adheres to and complies with information systems security
Assists Finance, HR and Pay/Bill departments with special projects as needed
One to three years customer service / administrative experience preferred
Ability to work under pressure to meet rigid timelines
Excellent communication skills to interact with external as well as all levels of internal customers
Demonstrated analytical and research skills
Excellent customer service and telephone etiquette
Ability to focus on details, ensure appropriate follow-up occurs
Ability to prioritize work utilizing appropriate sense of urgency
Strong computer skills a must, including knowledge of Microsoft Office with emphasis on Word and Excel
Ability to work in rapidly changing environment

120

Collections Specialist Resume Examples & Samples

Work with members in a collaborative manner to ensure collection on outstanding member invoices
Autonomously manage a pool with an average value of $30 million that includes hospital and higher education members
Strategize and effectively communicate with Account Management to handle member concerns that arise
Liaise with Account Management and Marketing to create invoice and collection strategies
Handle finance related inquiries from internal and external contacts
Update database daily for collections’ reporting
Spearhead other process improvement and special projects as necessary
Excellent academic record
Must possess at least two of the following
Experience working in a team environment
Experience in an office setting
Ability to communicate effectively by e-mail and phone
Ability to successfully overcome challenges or obstacles
Experience thinking through problems creatively
Proven experience managing multiple, competing priorities
Ability to take initiative on projects and handle customer service interactions
Interest in and working knowledge of health care subject matter and healthcare finance topics

121

Collections Specialist Resume Examples & Samples

Collection and management of a diverse account receivables portfolio via telephone, email, etc
Investigate, or refer for investigation, credit issues
Preparation of monthly reports as requested or required
Ability to review and reconcile customer accounts as needed
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

122

Collections Specialist Resume Examples & Samples

Candidate must have a strong background in medical billing and collections and at least have 5 years of experience as a collector or coder, and a history of handling a high volume of activity
Candidate should be well-versed in the collection of claims from Commercial, Medicare, and Medicaid payers and should be knowledgeable of in/out network benefits for commercial carriers
Candidate should be able to work well in a well-structured environment, be well-organized and have the ability to multi-task and manage their time among different projects and goals
Candidate should be team oriented, have strong communication skills and be able to prepare reports for management
Collaborates with management to reduce aging of accounts by providing verbal and written communications
Candidate should be able to review various reports to ensure accounts receivable are managed appropriately
Candidate should be able to identity claims processing issues and notify Collections Manager of appropriate level of details associated with issues requiring escalation
Candidate should be able to expedite and maximize payment of insurance medical claims by contacting and following up with communications to and from payers and patients and have familiarity with claim negotiations
Conducts thorough research of claim status to identify issues and takes corrective measures to obtain payment and ensure accuracy of future claim submissions
Works closely with payers to determine additional or supportive documentation that may be needed to facilitate prompt payment and provide documentation in a timely manner
Researches insurance information to accurately determine benefits and ascertain primary or secondary status for Medicare and Medicaid
Works in coordination with service locations to obtain information needed for claim resolution
Conducts analysis of denials and partial payments to determine trends that may need to be addressed either in revenue cycle management, operationally, or with the payer
Resolves denial and payment issues with resubmission of claims and processing of appeals
Communicates effectively and frequently with supervisor regarding accounts
Completes special projects and other assignments deemed necessary
BENEFITS

123

Collections Specialist Resume Examples & Samples

Review accounts regularly for follow up
Follow up on unpaid claims within standard department timeframe
Call insurance companies regarding any discrepancy
Maintain strict confidentiality; adhering to all HIPAA guidelines/regulations

124

Senior Collections Specialist Resume Examples & Samples

Review aging of assigned portfolio of approximately 700 accounts with credit limts up to $100k. Identify high risk / delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, fax, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed
Participate in calls with sales team. Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate develop customer relationships and understand how customer fits into Company strategy. Ability to approach customer for financial statements. Knowledge of credit security instruments and the ability to approach our customers for security as needed
Respond to inbound customer, customer care, and sales calls related to inquiries including but not limited to accounts receivable balance, past due issues, and credit limits
Perform account reconciliation as needed. Identify deduction patterns and possible operational issues as needed
Review and analyze credit service bureau reporting regularly and recommend changes to credit limit or collection activates as needed
Understands and demonstrates Essendant’s Core Values
Proficiency in excel and financial system software (SAP)
5 years’ work experience in credit/collections, customer service, accounts receivable, or general accounting
Preference for Bilingual (Spanish) proficiency

125

Collections Specialist Resume Examples & Samples

Review aging of assigned portfolio of approximately 800 accounts with credit limits < $25k. Identify high risk / delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, fax, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed
Make recommendations on accounts receivable reserve for accounts within assigned portfolio
Provide input when placing accounts with a collection agency or a third party attorney
Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate
Initiate appropriate follow up actions on any mail returned as undeliverable
Respond to inbound customer calls related to accounts receivable balance
Ability to make decisions and set priorities
Proficiency in excel and financial system software (SAP / Trend)
Strong ability to work independently
4 years’ work experience in credit/collections, customer service, accounts receivable, or general accounting

126

Collections Specialist Resume Examples & Samples

Account Analysis
Manage A/R Portfolio - Collect Past due
Returned checks & Chargeback disputes received from AR Specialist(s)
Re print invoice/Debit/Credit/Statement/Ledger
Document Customers Account: Add professional documentation with pertinent information regarding call, action, inquiry, customer request, changes to account status/term/limit in SFA and use good judgement of what to note in Financials Customer Set up
Process Credit Card by Phone Payments
Register customers on POHC site/Assist with questions on POHC site
Provide professional customer service to all when answering inquiries, concerns, educating on processes/policies, and in handling all business related matters
Assist in other areas and special projects as needed within specified deadlines and that areas work instructions

127

Collections Specialist Resume Examples & Samples

Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor
Monthly delinquency notifications to Real Estate Management teams
Processing monthly credit memos and gather appropriate documentations and approvals
Reconcile customer disputes as they pertain to payment of outstanding balances due
Provide excellent & considerate customer service to external and internal customers
Participate in team planning meetings
Meet defined department goals and activity metrics
Perform other assigned tasks and duties necessary to support the accounts receivable department

128

Collections Specialist Resume Examples & Samples

Build business relationship with Customers and sales organisation in the assigned portfolio. This includes the management of escalated issues & correspondence with customers and managing inquiries
Responsible for contacting customers for payment of overdue invoices and documenting the results
Respond to customer requests / queries in a timely manner
Interact with the sales organisation, customer services to drive customer disputes to resolution
Ensure Cash application is accurate
Participate in process improvement to enhance customer satisfaction
Quarter end/ Public holiday support as required
Produce monthly reports and support close process at month end
Accounting Technician or equivalent qualification desirable
Third Level Diploma/Degree an advantage
Fluency in a second European language
3+ years relevant experience in an accounts receivable role – preferably with Shared Service Centre and multinational corporation background
Experience with Documentary/LC collections an advantage
SAP or other major ERP Systems experience is desirable
Strong written and verbal communication skills are essential
Strong computer skills especially MS Office

129

Collections Specialist Resume Examples & Samples

Third party billing and follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
Transmit/submit claims (paper or electronic) to insurance payors for reimbursement
Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
Maintain supporting chronological notes that detail actions taken to resolve outstanding account balances
Maintain patient demographic information and data collection systems, including all billing/collection reports, queues, or diversions while remaining in accordance with payer and company policy guidelines
Contact patients and Physician's offices as needed in order to expedite claims processing

130

Collections Specialist Resume Examples & Samples

Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete
Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve
Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues
On a regular basis, retrieves and reviews billing system reports to identify delinquent accounts
Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status
Prepares and provides reports reflecting status of credit and collection activity in area of responsibility
Documents credit and collections activity for assigned accounts
Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry
A thorough knowledge and understanding of credit and collections transactions and processes
A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers
Have MS Excel skills at an intermediate level
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
The ability to effectively interact and communicate with customers in a professional manner
Good math aptitude and the ability to work accurately with numbers are essential

131

A/R Collections Specialist Resume Examples & Samples

5 years Business to Business Collections experience
Ability to build and maintain effective customer/client relationships
Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues
Strong Excel (V-look ups, Pivot Tables, Basic Formulas ) & analytical skills
Strong problem solving and negotiation skills
Ability to work professionally under pressure with solution focused mindset
Strong organization & attention to details
Strong cultural awareness
Eager to learn new systems and methods

132

Collections Specialist Resume Examples & Samples

To collect on past due accounts and partner with clients to bring accounts back to current status to ensure DSO and company cash objectives are met
To provide superior customer service to internal and external clients
Identify root causes of disputes and work with the necessary departments to resolve the problem to prevent future disputes
To communicate regularly with Client Services regarding past due accounts and other issues discovered during routine collection calls or other correspondence
To advise the appropriate parties within Client AR of deteriorating accounts, potential high risk accounts, and other impediments to prompt collections
To create a working relationship with the Cash Receipts team within the Client AR department to ensure proper research and support is provided to the Cash Receipts team
To create, run and manipulate reports in Great Plains to efficiently identify past due accounts, reconcile accounts, or provide reports to leadership as requested
Maintain and continuously update notes in Great Plains
Must be knowledgeable of client contracts, billing and timekeeping processes, and aware of booking limits and exposure to properly service accounts
Prepare adjustments, refunds, and payment applications in accordance with Client AR procedures
2 years of collections experience
Commercial credit and collection experience

133

Collections Specialist Resume Examples & Samples

High school degree or GED with 1-3 years in collections or related field preferred
Knowledge of collections laws - FDCPA
Proven negotiation and customer service phone skills
Ability to work phones for extended period of time
Ability to work under pressure in a fast-paced environment
Experience in high volume collections environment a plus
Must be able to work 2 weekend days per month and 2 nights/week

134

Collections Specialist Resume Examples & Samples

Well organized and able to meet deadlines
Must be able to perform high work volume with minimal errors and supervision
Ability to communicate courteously and proactively with all levels within the company
Ability to maintain confidentiality concerning financial and customer transactions

135

Collections Specialist Resume Examples & Samples

Monitor accounts receivable and correspond with customers to ensure timely payments
Assess collectability of customer invoices to support bad debt reserves and write-offs
Communicate effectively with the sales and customer service departments
Handle collection issues to limit the need for outside collection efforts
Monitor payment plans for delinquent accounts
Provide customer account summary and reconciliation, as needed
Maintain a high level of professionalism and attention to customer service
Bachelor's degree, preferred
Minimum 3-5 years in collections

136

Collections Specialist Resume Examples & Samples

Have 2+ years of collection experience with patient and insurance payments in the medical office environment
Solid understanding of insurance patient policies, reading EOB�s and working denials and appeals
Understanding of medical and insurance terminology
A history of stable employment is required
Must be a self-starter and confident working independently
Client is ready to hire asap!!!!

137

Collections Specialist Resume Examples & Samples

Handle inbound and outbound collections calls
Lead all billing and reporting activities according to deadlines
Handle all vendor inquiries
Maintain and update customer files to ensure data integrity
Call on all past due amounts and record all results in the system
Record all customer payments to the correct reports

138

Collections Specialist Resume Examples & Samples

Researching and gathering documentation related to unpaid invoices for T&D non-energy projects
Making proactive collection calls to a diverse range of customers
Sending dunning statements/letters to customers who have unpaid invoices to gather information regarding any additional requests they may have for back-up, alternate formats for invoices, mailing addresses, etc
Utilizing various software tools to create reports, analyze and interpret accounts receivable data
Preparing status reports for Management and Controller’s to update them on T&D collection efforts
Working with management to determine accounts that need to be turned over to SCE’s Law Department or outside collection agency for further action
Maintain a safe work environment by following Edison’s protocols
Must have a minimum of one year business-to-business collections experience in a collection agency or large company with large volume of accounts
Associate Degree or an equivalent combination of education, training, and experience
Experience using SAP or a similar accounting software
Demonstrated experience gathering, documenting, and performing complex analysis of data
Demonstrated experience working with other work groups using influence and persuasion to identify and resolve issues
Demonstrated experience completing multiple projects/assignments concurrently while adjusting to changing priorities

139

Collections Specialist Resume Examples & Samples

It is crucial the candidate works well with sales team and understands our customers are repeat customers and must be treated with respect so as not to damage relationships
Responsible for the daily follow up and collection activity of approx. 1,000 customer accounts: Maintenance, Open Order, New Equipment and Modernization accounts
Prepare customer concessions and Legal/Collection packages – prepare, obtain signatures, send into NAA, and follow-up that documents are processed
Review and monitor liens with NCS
Follow-up and perform collection activities
Account reconciliations – both internal and external customers
Call customers regarding collection issues
Keep customer contact information current in our systems - phone numbers, fax numbers, and email addresses
Send invoices and statements to customers as requested or as necessary to collect on accounts
Document all collection activities within JDE Account Activity Log (notes)
Hold collection meetings with reps 2 times a month
Prepare data for monthly regional collection meetings
Manage the A/R reserve list to collect all possible balances
Utilize Linx to locate customer information and raise cancellation alerts in Linx as deemed necessary
Follow all company policy and procedures
Complete all required ethics training courses
Experience collecting for high volume B2B AR portfolios (over 2,000 invoices on the monthly Trial Balance)
Fluent in numerous computer-based collections applications
Respects accountability expectations
Able to work well in teams, with colleagues at all levels of the organization
Professionally conscientious in personal presentation and communication skills

140

Collections Specialist Resume Examples & Samples

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced, goal oriented collections department
Providing customer service regarding collection issues, review accounts and submit customer refund and credit/debit memo requests as needed, resolve customer discrepancies and short/over payments
Responsible for monitoring and maintaining assigned accounts through the effective use of customer calls, correspondence, small balance write off, and detailed account reconciliations
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlist the efforts of sales and management when necessary to accelerate the collection process
Coordinate communications with external collection agency and perform related admin work
Must communicate and follow up effectively with Account Management and Sales Department regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with customers and sales
Weekly and monthly reporting to Team Lead and AR Manager
Monitor assigned customers to identify payment trends, abnormalities, skipped payments
Processing refund and credit/debit memo requests and all appropriate reporting
High volume phone calls and/or correspondence to assigned customers
Provide excellent and considerate customer service
Active participation in weekly team meetings
5 years High Volume Corporate Collections experience required
HS Diploma/GED required, college degree preferred
Experience with detailed account reconciliation a plus
Experience with Oracle R12 a plus
Strong knowledge of Microsoft Excel, Word, and Outlook required
Must be goal oriented and have strong organizational and analytical skills
Strong attention to detail and the ability to complete job duties with a high degree of accuracy
Commitment to excellent customer service required
Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
This position is eligible for the Employee Referral Bonus Program

141

Collections Specialist Resume Examples & Samples

1-2 years of Credit and Collections experience
Comfortable working in small groups
Ability to troubleshoot any issues necessary to resolve outstanding balances
Effective interpersonal and verbal communication skills
Ability to problem-solve to resolve discrepancies
Highly organized and flexible to multiple deadlines

142

Collections Specialist Resume Examples & Samples

Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices
Provides statements and invoices to customers as required
Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration
Process credit card transactions, refunds, adjustments and write offs as needed
Provide coverage for other Collection Specialists as needed
Acts with diplomacy as a representative of Finance Department
Two (2) years of experience in credit and collections
Must be professional in appearance and manner
Required to interact professionally with customers and internal departments at all times
Must demonstrate ability to use Microsoft applications (i.e. Word, Excel and Outlook)
Quickly learn, comprehend, and follow OUTFRONT Media’s Credit & Collection Policy & Procedures

143

Collections Specialist Resume Examples & Samples

Actively collect payments from customers with unpaid invoices
Answer account queries
Take responsibility for resolving disputes, ensuring that concerns are actioned correctly
Help customers to pay outstanding invoices so they can continue their service
Decide on the correct action when negotiating payments and settlement offers
Explain service agreement terms as appropriate
Clarify potential consequences of not paying (i.e. handover to debt collection agencies, etc.)
Manage customers who are resistant by remaining polite, tactful, and honest and firm
Complete any administrative tasks as required for the efficient running of the team’s activities
Deliver a consistent and professional level of service at all times
Strong persuasion and problem solving skills
Excellent customer service skills including clear communication, fast responses, quick thinking
Knowledge of collections is a plus
Self-starter who can work with direction but little supervision
Working knowledge of Microsoft Office Suite, including Excel and Outlook
Willingness to go beyond the job description to meet business goals
Proven experience in a service or sales phone based role
Previous experience in collecting payments is a plus
If possible, previous experience in dealing with customers in a B2B environment

144

Collections Specialist Resume Examples & Samples

Soft Collections
No Skip-Tracing
No Nights or weekends!

145

Collections Specialist Resume Examples & Samples

Place outbound collection calls and/or take incoming customer inquiry calls
Negotiate and influence customers to make payments on past due accounts
Answer customer questions regarding their account
Advise customers of the status of their account
Verify customer information on account and update any changes using computer
Annotate accounts in computer system to document all interactions with the customer
Process customer payments via computer, when necessary
Collect payments on special project accounts (insurance, no repossession state, etc.)
Partner with other departments, when necessary, to resolve customer questions and issues
Review vendor invoices for accuracy and submit to supervisor for approval
Maintain various department reports
Multi-task in a high energy and fast-paced work environment
6-12 months later stage collections experience
Basic typing skills including minimum speed and accuracy requirements
Speak and listen effectively in dealing with customer and stores
Use a variety of communication techniques to convince the customer to make a payment
Effectively negotiate during tense situations
Execute moderate math skills

146

Collections Specialist Resume Examples & Samples

Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts per month via phone and email
Work with customers to obtain remittance detail, reconcile payment discrepancies and resolve invoice disputes
International business collections experience
Excellent telephone presence with above average negotiating skills
Oracle Financials, Salesforce.com are a plus

147

Collections Specialist Resume Examples & Samples

Develop effective strategies to collect outstanding accounts receivable
Identify clients with potential payment commitment problems and develop creative solution to minimize bad debts
Maintain consistent contact to ensure clients remain on a timely payment schedule
Send delinquent notices in accordance with collections strategies
Manage outbound/inbound calls and messages from individual voicemail box; inbound e-mails from individual e-mail account; and respond promptly to clients
Adhere to daily follow-up list and complete scheduled tasks
Maintain and update contact data in client database
Locate clients who have disconnected phone numbers or un-deliverable mail
Work with outside collections agencies to assist in collections of past-due accounts
Resolve client disputes in a professional manner
Maintain client and employee confidentiality
Be familiar with internal SOPs, policies, and practices
Participate in continuing education and training as required
Minimum of three years consumer and/or business collections
Knowledge of Microsoft and ERP/CRM systems
Microsoft Dynamics AX experience

148

Collections Specialist Resume Examples & Samples

Follow up with customers via phone and email on overdue invoices and expected payments/commits
Send daily manual notices and follow up on overdue invoices
Document all collections related customer interactions in NetSuite
Work with Sales, Legal and Finance Ops as necessary to resolve billing issues which has a direct impact to collection process
Responsible for Portal registrations and logging invoices for your specific region
Resolve tickets queries related to Accounts Receivable /Collections
Weekly Account suspensions reviews
1-2 years high volume transactions Collections experience
Knowledge of Collections procedures
Excellent written and verbal communication abilities
NetSuite and Zoura experience a plus

149

Collections Specialist Resume Examples & Samples

Have 2+ years of commercial collections (B2B) experience required
Strong verbal and written communication and interpersonal skills
Experience managing a $10+million portfolio
Proven experience reducing DSO
Intermediate MS Word and MS Excel knowledge
Must be a self-starter, detailed oriented and comfortable working a fast paced environment

150

Collections Specialist Resume Examples & Samples

1-5 years of collections experience in a professional setting
Excellent telephone technique and the ability to work with numbers
Excellent communication, writing, and organizational skills
Ability to work well with others and a strong drive to help lead a team to success
Ability to make a high volume of calls per day and answer high volumes of emails
Ability to handle multiple tasks in a deadline driven environment
Process analysis capability (i.e., ability to analyze and locate ways to improve departmental and interdepartmental efficiency)

151

Collections Specialist Resume Examples & Samples

Minimum of 2 years of related credit and collections experience
Fluency in English and German or Dutch or Swedish
Applicants must be able to work in the Czech Republic without restrictions

152

Collections Specialist Resume Examples & Samples

Understanding of BPO or shared services environment
Knowledge of SAP and basic accounting and OTC practices
Knowledge of MAERSK Systems preferred but not required
Familiar with MS Office

153

Collections Specialist Resume Examples & Samples

Take responsibility
Excellent customer service skills including
Self-starter who can work with direction but
Team builder. Recognises the importance of the
Proven experience in a service or sales phone
Previous experience in collecting payments is a

154

Collections Specialist Resume Examples & Samples

Follow up associated with the dispensing of prescription medications via telephone, internet and in writing
Maintain supporting chronological notes that detail action taken to resolve outstanding balances
Maintain accounts receivable systems including all billing/collection reports or queues
Contact patients and physicians offices as needed in order to expedite claims processing

155

Collections Specialist Resume Examples & Samples

Organize, support and develop accounts receivable process
Establishes, implements, and maintains an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
Execute the collection process for strategic customers
Perform remaining enabling Order to Cash/Credit Control activities (e.g. credit notes with open items)
Organize, support and develop cash & collection process
Follow up on relevant queries and solving escalations in close cooperation with businesses
Initiate process improvements
Provide on-going support, monitoring and coaching to C&C team ( both internally and externally)

156

Collections Specialist Resume Examples & Samples

Effectively manage your portfolio of customer accounts by making timely collections of all accounts while building rapport and maintaining good customer relationships with a positive attitude
Contact customers regarding upcoming or past due accounts by sending written communications and/or making phone calls, and ensuring customer understands what they are being asked to pay for and obtaining their commitment to pay all outstanding invoices in a timely fashion
Maintain a clean status of accounts by resolving outstanding credit memos, payments, and invoices
Research and respond to customer questions and requests by effectively using the accounting system and communicating with the sales team and other internal departments
Maintain an up to the minute understanding on the status of your portfolio of accounts and communicate this at regular account status update meetings
Perform reconciliations and produce and analyze reports related to accounts receivable and customer purchasing and payment patterns
Bachelor’s Degree preferred and basic accounting skills in a Finance-related field
Minimum of 5 years in the Accounts Receivables collections field
Must be proficient in Microsoft Office Word and Outlook
Must have excellent Excel skills with the ability to produce Pivot tables and VLookups
Knowledge of NetSuite and SalesForce a plus
Knowledge of collection techniques, policies and procedures for business-to-business
Experience reviewing customer contracts for payment terms and billing information
Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
Individual must demonstrate career progression and skill growth
Professional, detail oriented, well organized and efficient
Experience in NetSuite accounting system is a plus
A proven dedication to teamwork, leadership and integrity within a professional environment
Brings an attitude of winning
Leans into challenging situations
Embraces and seeks innovation
Exercises courage to take calculated risk
Builds collaborative relationships up, down, and across the organization
Is optimistic and looks for solutions

157

Collections Specialist Resume Examples & Samples

Pro-actively ensuring cash collection on due dates,
Dealing with clients’ queries
Chasing outstanding debt,
Allocating cash receipts, reconciling customer accounts,
Preparing aging reports, calculating Bad Debt accrual according to company policies,
Keeping track of withholding taxes

158

Collections Specialist Resume Examples & Samples

Making collection calls and/or initiating collections correspondence
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and unclaimed property reporting
Calculate the reserve for bad debts and prepare the monthly journal entries
Prepare analytics monitoring profitability as it pertains to the Credit and Bad Debt policies
Perform other assigned tasks and duties necessary to support the Finance Department
Monthly Delinquency notices
3-5 years High Volume corporate collections experience

159

Collections Specialist Resume Examples & Samples

Perform both routine and complex duties associated with Collections processing
Review Monthly Accounts receivable reports and make recommendations for process improvement
Building reports in response to management and business inquiries, which may include Monthly Write-off and Credit reports
Make inbound and outbound calls to members regarding outstanding balances on personal accounts

160

Collections Specialist Resume Examples & Samples

Communicate with internal and external customer via telephone to resolve issues and facilitate payment
Communicate with internal and external customer via email or written correspondence to resolve issues, and facilitate payment
Review Past Due Aging of Portfolio and work with manager to develop strategic approach to reducing past due levels to prescribed levels
Record interactions with customers and results in historical notes
Maintain and update account data as new information becomes available
Assure integrity of digital credit files by scanning documents, and properly filing other critical documents received from customers and the field
Produce and send statements and invoice copies to customers via, email, or standard mail as needed
Provide daily summaries of commitments to pay or active disputes
Assist with preparation of aging, bad debt, and cash forecast reports by providing timely, details and accurate accounting of issues related to delayed or delinquent
Discuss exit strategies such as placement for collection or recommendation for write off
Proficient in the use of Excel and strong oral and written communication skills
High School Graduate with a minimum of 3 years of commercial collection experience
Ability to communicate professionally with customers, management, team members and other employees verbally
Read and interpret documents such as credit documents, invoices, purchase orders, and credit reports
Ability to write routine reports and credit and collection correspondence
Additional languages not required but a plus
The ability to plan out short term and long term plans and manage time and multiple demands on one’s time
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc
Basic understanding of book keeping skills to assist customers with questions regarding billing
Negotiation kills to reach functional agreements with customers to facilitate payment. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

161

Collections Specialist Resume Examples & Samples

Transact all business in accordance to Animal Health International Inc.’s business code of ethics and conduct
Resolve all past due balances for assigned accounts
Communicate to all parties involved in the collection process
Maintain documentation of all communications
Assist in the reconciliation of past due accounts
Order Flow Management
Three to five years with collections and A/R
General knowledge of office and business procedures
Computer skills, including MS Office

162

Collections Specialist Resume Examples & Samples

3 – 5 years corporate collections experience
Solid verbal, written, interpersonal, analytical and negotiation skills
Excellent presentation and organizational skills
Knowledge of credit reporting and collection practices and principles
Proficiency with MS Word, Excel, Outlook
Experience with Oracle Financials software is desired

163

Collections Specialist Resume Examples & Samples

Initiates no response follow up of billed claims by calling payers or researching claims on payer websites and initiates re-bills if applicable
Receives and processes explanation of benefits (EOB) from payers and forwards to appropriate team for posting. EOBs can be obtained through facsimile, email, mail, and/or the internal electronic bank file folder
Documents daily in the A/R system all follow up and communication on a patient account in a consistent and concise format and escalates issues to lead and supervisor based on department standards
Validates and requests insurance changes through the A/R system as required during collections process
Retrieves assigned data and prioritizes based on AR department guidelines
About DaVita Laboratories
High school diploma or equivalent require
Minimum of 2 years’ related medical collections experience preferred
Intermediate computer skills and proficiency in MS Word, Excel, Outlook, and an electronic accounts receivable system required

164

Collections Specialist Resume Examples & Samples

Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options
Make collection and billing calls to reduce the lost assets of a company and delinquent payments
Experience: 3-5 years professional experience
Education: Bachelor's Degree or equivalent unless otherwise specified

165

Collections Specialist Resume Examples & Samples

Mitigates mortgage loan losses by negotiating with borrowers to reinstate delinquent loans via repayment plans and other foreclosure prevention alternatives
Completes a financial and situational analysis of circumstances to determine if the borrower qualifies for workout options
Determines the optimum plan for the mutual benefit of the borrower, investor and company
Recommends strategies for all home saving and liquidation foreclosure prevention alternatives, as appropriate, within the bank’s or investor’s and/or guarantor’s guidelines
Ensures proper handling of all collection activity
Prepares standard and non-standard letters to borrowers
Files and monitors claims within investor and private mortgage insurance company procedures
Ensures compliance with all applicable federal, State, Bank, investor and Department guidelines for collections, loss mitigation and foreclosure
Monitors the Loss Mitigation workout process through its completion, including borrower follow-up
Monitors progress of accounts in foreclosure and interacts with attorneys to ensure appropriate timelines are met
Works and negotiates with legal, real estate and other professionals to minimize foreclosure losses
Prepares in-house documents necessary for workouts, loan modifications, short sales, deed in lieu of foreclosure and other programs
Prepares and submits MI claims for recovery and follows up on outstanding reimbursements
Prepares foreclosure auction bidding worksheets
Coordinates approval from Investors on Loan Modifications, Short Sales and Deed in Lieu of Foreclosure and submits all required documentation to appropriate investors/guarantors to ensure regulatory compliance
Submits borrower documentation, as necessary, for foreclosure prevention alternative workouts to Investors/guarantors
Monitors status of investor/guarantor review for applicable foreclosure prevention alternative requests
Develop overall functional knowledge of Customer Loan Management Services (CLMS)
Support all CLMS departments and sections as needed and/or assigned, cross training in all functions and provide backup as necessary
5 or more years of mortgage collection, loss mitigation/underwriting, or foreclosure experience
Windows Applications (Word, Excel, Access), knowledge of Mortgage Servicing System, mainframe applications
Extensive knowledge of Fair Debt Collection Laws, Federal Bankruptcy Laws, Fannie Mae and Freddie Mac investor and private mortgage insurance guidelines and regulations, foreclosure procedures and various loss mitigation options such as short sales, deed in lieu of foreclosure, pre-foreclosure sales, loan modifications and workouts
Demonstrated communication skills, both written and verbal; negotiation skills; financial analysis skills; organizational skills
Able to transport self between locations, as needed, in a timely manner

166

Collections Specialist Resume Examples & Samples

2+ years of billing and collection experience
Proficiency in Microsoft Office, particularly Excel
Ability to multi-task and meet tight deadlines
Strong problem-solving and decision making skills
Detail oriented and strong organization skills
HS diploma or Associates or Bachelor’s degree
Experience with SAP preferred

167

Collections Specialist Resume Examples & Samples

MUST have 1+ years of Collections experience
Strong communication and follow up skills are a must
*Please e-mail resume with references and salary history directly to Jun Park at Jun.park@roberthalf.com. If previously registered with Robert Half Finance, please contact your recruiter and refer to this Job Order #00350-0009049302

168

Collections Specialist Resume Examples & Samples

Ideally you will have worked in a Collections Team at a Lender, Local Authority or Debt Collection Agency
Experience of speaking with customers on the telephone in a similar environment
Excellent organisational skills and the ability to prioritise workload and meet strict deadlines

169

Collections Specialist Resume Examples & Samples

Collection of a set territory of accounts. Become the subject matter expert of how the accounts are invoiced and address any billing/collection or cash application issue
Handle and resolve all questions from within and outside the department regarding, cash, billing, receivable maintenance
Have complete knowledge of Third Party Systems in assigned territory to include contact with both hospitals and system users for collection purposes and ability to handle cash reconciliation and related adjustments when needed
Responsible for the generation, review and sending of monthly customer statements where applicable
Assist the Cash Reconciliation Specialist with the A.R. month end close and ensure all month end collection tasks are met (analysis of balances over 45 days, recommendation for month end specific reserve)
Timely maintenance of their accounts in handling application of debits and credit when needed
Ensure all credit balances on accounts are resolved and cleared within 120 days
Knowledge of and planning for Federal accounting systems and “shut down” maintenance schedules
Other duties as assigned, with or without accommodation
Superior communication and training skills
Excellent internal and external customer service skills
Strong analytical sense with attention to detail
Awareness of federal accounting fiscal periods at the quarterly and annual time points
Should be comfortable using and researching with multiple computer systems
Ability to prioritize and meet deadlines as new tasks are assigned and changes to other tasks occur
Minimum 2-year college degree preferred
Minimum of 2-4 years of Accounts Receivable and/or Collection experience
Microsoft Office experience required
Strong knowledge of Excel a must
Great Plains AR knowledge recommended (or similar application)
Staffing industry knowledge preferred

170

Collections Specialist Resume Examples & Samples

Collector specialist for international customers and manage order releasing
Organize, execute and develop our collections strategy activities for the accounts receivable process
Identify and register disputes according to the dispute management process
Ensure accurate and reliable accounts receivable ledgers
Accounting of cash receipt and possible provision, write off

171

Collections Specialist Resume Examples & Samples

Communicate with internal and external customers to ensure their Accounts Receivable responsibility is as current as possible, while managing exposure in relation to bad debt
Call customers regarding past due balances
Resolve issues, disputes, and unauthorized deductions
Two + years of experience with on-line financial systems (preferred)
Two + years of previous credit and/or collections experience (business to business)
PC proficient, competent with modern software applications (PC and web-based)

172

Collections Specialist Resume Examples & Samples

Balance production, donor care & quality requirements to meet daily blood collection goals
Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused
Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors
Take care of your team members – show up for every shift and give 100% while you’re there
Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again
Experience driving large vehicles strongly preferred
Basic computer skills are desirable

173

Collections Specialist With German Resume Examples & Samples

Experience of working in a Credit Control Environment
Strong communication at all levels, both oral and written
Strong influencing skills

174

Collections Specialist, LS & CAP Resume Examples & Samples

Negotiates individually or as part of a team to resolve problems with favorable outcomes for Starbucks and the customer
Performs account reconciliations, daily credit holds, monthly statement & dunning letter processing, recommendations for credit limit adjustments and bad debt write offs
May support Senior Collectors with research, invoice reprints, data gathering and related tasks
Applicable experience in office environment (4 years)
Ability to prioritize work based on individual, team and department goals
Ability to navigate Internet and conduct e-commerce activities with customer/vendor websites
Ability to use basic office equipment: fax, copier, phone, 10-key

175

Collections Specialist Resume Examples & Samples

Proactively manage Collections for delinquent Equinox members
Establish and maintain effective, cooperative and professional courteous working relationships
Communicate & follow up effectively with members and management team
Monitor, maintain and document status of all past due accounts
Post cash, debit, and credit adjustments
Document details of methods utilized to secure payment
Contact member and establishes reason for past due account; make arrangements for payment to bring account current, and follow up to ensure obligation is satisfied
Review notices of bankruptcy; prepare proofs of claim for payment of taxes for debtors in bankruptcy; and contact debtors' attorneys and bankruptcy trustees regarding debt
Communicate findings including future impacts to losses and proposed recommendations to General Manager as required
Enlist the efforts of General Manager when necessary to accelerate the collection process
Perform other assigned tasks and duties necessary to support the General Manager with credit & collections
Bachelor’s Degree in accounting, finance, administration or other relevant discipline
One year of experience in collections and/or customer service
Excellent knowledge of Excel (VLOOKUP, Pivot tables, etc.)
Ability to work under pressure, manage priorities and meet deadlines
Be a skilled negotiator, organized, versatile and autonomous
Fluency in French is a plus
Enthusiastic, energetic, personable and friendly as well as passionate and knowledgeable regarding the fitness industry

176

EFD Collections Specialist Resume Examples & Samples

Manages the collections process to include: collection of current business information from customers, generates collection letters, tracks non-sufficient funds checks, provides backup processing for checks-by-phone, resolves invoicing issues, troubleshoots any payments received without invoice information, faxes requests for lease copies or monthly invoices upon request, and pulls hard-copy files for research
Collects any outstanding late charges, taxes, and miscellaneous items. Prepares buyouts/payoffs
Generates daily and monthly reports from Info Lease system. Prepares month end reports, generates weekly aging reports, and runs credit reports and other reports as required. Reviews delinquency reports
Utilizes subscription services (Haines, Experian, Equifax, Dunn & Bradstreet reports) to thoroughly skip trace clients as necessary
Works with portfolio team members to ensure all monthly client reporting is accurate
Associate’s Degree in equivalent combination of education and experience - Required
3 or more years of collections and leasing experience
Knowledge of Info Lease system
Demonstrated ability to generate delinquency reports utilizing Info Lease system and Excel
Demonstrated ability to follow portfolio directions and procedures and Company policies and guidelines
Administrative/Technical Skills
Ability to develop strong working relationships

177

Collections Specialist Resume Examples & Samples

Provides consistent high level customer service to patients regarding collection issues, process and review account adjustments
Utilize the practice management system, reports, telephone, mail and other techniques to aid in the collection of private pay accounts
Evaluates patient financial status and exercises discretion in arranging payment plans in accordance with established practice policies and best practice
Process credit card payments received over the phone as a result of collection activity
Following practice collection policy guidelines, analyzes, identifies and refers accounts to outside collection. Makes approved adjustments to patient account balances
Communicates with management regarding difficult collection problems to determine and implement further course of action
Assists with filing claims in cases of bankruptcy or to estates of deceased patients for unpaid accounts
Actively supports third party billing partner and other business office department personnel to resolve outstanding claims as needed
Maintains appropriate documents, reports and files in order to comply with all applicable laws and policies
Participates in professional development activities to keep current with industry trends
Performs other related duties as assigned or requested in order to maintain a high level of service
High school diploma or equivalent with 1-3 years relevant medical office billing and collection experience
Demonstrated verbal and written communication skills required
Demonstrated analytic skills required to audit patient accounts, identify and resolve errors
High level of competency with computers, the Internet, and computer software such as MS Office or equivalent is required
Considerable knowledge of medical office operations, professional fee billing, reimbursement and third party payer regulation and medical terminology is required
Working knowledge of regulatory requirements pertaining to collection activities
Ability to organize and prioritize workload to manage multiple tasks and meet deadlines
Excellent verbal, written, organizational, and interpersonal skills are required
The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required

178

Heathcare Collections Specialist Resume Examples & Samples

Interpersonal Skills – able to work effectively with other employees, patients and external parties
Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

179

Collections Specialist Resume Examples & Samples

Printing out an aging report every week and identifying each past due account
Reviewing open accounts over 45 days past due for collection efforts
Provide timely follow-up on payment arrangements
Mail correspondence to customers to encourage payment of delinquent accounts
Faxes documents to accounts and follow up
Sending customer statements
Taking credit card payments
Taking inbound calls to the collections department
Experience is preferred although not required

180

Lead Collections Specialist Resume Examples & Samples

Makes outbound collection calls and/or emails in a professional manner while keeping and improving customer relations
Reviews and monitors assigned accounts and all applicable collection reports. Provides activity reports to appropriate stakeholders as needed
Mails correspondence to customers to encourage payment of delinquent accounts

181

Area Collections Specialist Resume Examples & Samples

Monitors Billing and Collection Activities at assigned facilities
Assures proper accounting procedures and controls are in place and followed in assigned facilities
Analyzes collection trends on a monthly basis for assigned facilities
Conducts third party billing/collection activities as needed at assigned facilities
Recommends write offs on bad debt accounts
Assures consistent implementation and compliance with all company policies and procedures for Business Office functions to maximize revenue and cash flow
Maintains knowledge of Medicare and Medicaid regulations related to billing
Other Duties as Assigned
Bachelor's Degree in Business Administration/Accounting preferred, but not required
Minimum of five (5) years experience in third party billing/collections with at least two (2) years in a supervisory capacity preferred
Proficient in the use of a personal computer
This position will require travel to multiple facilities in the NC market and could be asked to provide support throughout the entire East Division if necessary
Must be proficient in the use of a personal computer and windows environment software with intermediate level of keyboarding skills
Basic accounting and reconciliation skills
Intermediate level knowledge of MS Office Products – Word and Excel
Must have strong interpersonal skills including verbal and written communications

182

Collections Specialist Resume Examples & Samples

Two years experience in call center, billing, collections or financial industry
Knowledge of HIPAA rules and regulations
Ability to successfully pass a credit check
American Collectors Association (ACA) certification or similar certification in credit and collections
Prior Epic experience

183

Collections Specialist Resume Examples & Samples

Reviewing open accounts for collection efforts
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Collect customer payments in accordance with payment due dates
E-Mail correspondence to customers to encourage payment of delinquent accounts
Provide account summary for franchisee as well as legal team when needed
Review with Senior Manager of Fiscal Recovery weekly
Collect on business to business accounts to reduce Accounts Receivable and minimize bad debt expense
Contact customers regarding overdue accounts and determine reasons for non-payment
Build strong relationships with customers
Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items
Perform account reconciliations in order to resolve unidentified deductions or cash application issues
Write up financial adjustments as required while adhering to department policy
Resolve disputed items with customers through research of all available information and communicate findings
Resolve any customer issues
Negotiate payment from customers or provide recommendations to management for account resolution
Contact customer to secure payment, or determine if other actions are required
Analyze various collection reports daily that assist with the collection process
Research and make decisions on finance charges and other disputed invoices within company guidelines
Provide training for new employees or processes
Answer and log inbound/outbound customer calls and communications in LQConnect
2 years to 5 years in a hospitality environment with a minimum of 2 years in franchise development
The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base
Strong communication, problem solving and analytical skills required
Ability to work independently and to adapt to a fast changing environment
Proficiency in Microsoft Office including Excel and Word
Experience in a telecommunications environment is required
Must have attention to detail with an eye for accuracy
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytic ability needed to gather and interpret data where results/answers are found after analysis of several facts
Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions
Responds to and handles unfamiliar situations with little supervisory guidance
Has extensive knowledge of a distinct trade or technical area. Knows policies and procedures, and can recommend a course of action based upon these guidelines, modifying existing methods, procedures or forms as necessary. May work with software applications
Solves problems that are not easy to identify, but are similar to those seen before. Solving them requires judgment such as setting priorities, evaluating results, or coordinating with others. Solutions can often be found by using methods chosen before in similar situations
Completes work that requires improving methods or procedures affecting delivery of service to selected customers or the completion of small projects
Serves as a project team member working to achieve defined goals. Work is typical in nature with very few situations requiring new solutions
Requires regular contacts with internal persons of importance and influence involving considerable tact, discretion and persuasion in obtaining desired actions and/or the handling of difficult personal relationships
Requires regular external contacts to carry out organization programs and to explain specialized matters. Position requires contacts with customers or the public involving persons of some importance on matters requiring explanation and discussion and where the effort to influence becomes important

184

Collections Specialist Resume Examples & Samples

Initiates collections procedures on delinquent installment, mortgage and car loans as well as personal cash reserve
Resolves problems with customers concerning collection accounts. Answers telephone calls from customers requesting payoff, deferments, or advising of late payment; suggest possible ways of getting account back to current basis
Coordinates activities with account officers. Determines the steps and timing of repossession activities as well as the sale of repossessed collateral
Prepares documentation required for collection and repossession activities
May prepare and file magistrate judgments as required
Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization

185

Collections Specialist Resume Examples & Samples

Process manual work lists according to operating guidelines
Provide statement and application to agencies and card member
Excellent communication skills in English both verbal and written
Minimum, intermediary capability across standard Microsoft office platforms. 8) Ability to work across multiple cultures and commercial environments
Follow the market specific (local law) e.g. Settled In Full

186

Collections Specialist Resume Examples & Samples

Perform whole blood collection procedures (allogeneic, autologous, directed, therapeutic). Performs donor health history screening procedures
Conduct donor greeting, processing and packing blood, and donor reaction care as assigned
May operate ARC vehicles. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol

187

Collections Specialist With German Resume Examples & Samples

Accounts receivable management: cash collections & dunning process; follow-up of invoices, disputes and their resolution, escalation to regional management
Review and maintenance of customer master file information
Reporting: weekly cash collections and monthly forecast
Create reports and provide analysis about the status of assigned customer portfolio
Maintaining customer relationship
Communication with Regional Collection Manager and Customer Financial Services, Europe

188

Area Collections Specialist Resume Examples & Samples

Conducts training for new business office staff as well as assessing on-going training needs of all business office staff at assigned facilities
Minimum of five (5) years’ experience in third party billing/collections with at least two (2) years in a supervisory capacity preferred
This position will require travel to multiple facilities in the Houston, TX market and could be asked to provide support throughout the entire East Texas Division if necessary

189

Collections Specialist With English Resume Examples & Samples

Handling unapplied and unidentified payments
Performing other accounts receivable activities agreed with the external client in the scope such as: refunds, direct debits, recharges, IC reconciliation, netting etc
Making sure tasks are performed in compliance with accountancy, tax, local, legal rules etc
Opportunity to gain accountancy systems related knowledge (SAP, IDMS)

190

Collections Specialist With Dutch Resume Examples & Samples

Reviewing expense reports submitted by employees according to company policy
Preparing workload distribution – capturing pending reports and assigning report to team members
Supporting Credit cards applications process
Processing documents in SAP; answering email and phone queries
Preparing daily, weekly, monthly reports; preparing account reconciliations

191

Collections Specialist Resume Examples & Samples

Conducting collection calls and/or correspondence in a diverse, goal oriented collections unit and in accordance with policies and procedures
Respond to telephone inquiries from clients, employers and local offices
Providing customer service regarding collection issues, review accounts, resolve recovery subject issues
Establish and maintain effective and cooperative working relationships
Must communicate and follow up effectively with internal and external stakeholders
Research payment agreement information and perform accurate data entry
Maintain various spreadsheets for tracking receivables
Maintain complete and updated files of all collection accounts
Track and log all accounts receivable on weekly and monthly summary sheet
Prepare and record all wage assignments in BEACON and tracking reports
Perform daily and monthly reconciliation
Run and create various financial queries using the CIW (Commonwealth Information Warehouse)
Process requests for information and reports from various units within the Department
Perform accurate and timely updates to the various collections tracking systems
Compile financial reports as necessary
Review agency policy, procedures and statute to ensure conformance with established practices
Must communicate and follow up effectively with supervisor and/or director when necessary to accelerate the collection process
Perform other assigned tasks and duties necessary to support the Recoveries, Reimbursement & Reporting Unit
2-3 years high volume collection experience
Knowledge of the principles of accounting including terminology
Ability to read and interpret documents such as financial reports and accounts
Demonstrated attention to detail and experience with managing accounts receivables and producing reports
Ability to deal tactfully with others
Ability to correctly enter payment information in systems by examining records and documentation
Ability to write concisely, to express thoughts clearly and develop ideas in logical sequence
Proficiency with Microsoft Office Applications (Excel, Word, Access and Outlook)

192

Collections Specialist Resume Examples & Samples

1-2 years customer service or account receivable/payable experience
Experience at the property level a plus (Asst. Manager, Bookkeeper level ideal)
Previous YARDI experience preferred
Must be able to function effectively in a fast paced environment

193

Collections Specialist Resume Examples & Samples

Meet physical and sensory requirements stated below, and be able to work in the described environment
Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment
Responsible for calling on outstanding private pay accounts with extensive follow up
Negotiate payment arrangements within a 3-6 month pay off period; escalate to Collections Supervisor if not paid within designated pay off period
Perform private pay account research and reconciliation, using appropriate software
Participate in monthly AR calls for determination of referred collection accounts
Develop and maintain relationships with facility staff to foster team approach
Prepare and enter write offs after all attempts are exhausted
Partner with Collections Supervisor to ensure timely collection of private pay accounts
Pull asset verifications, as necessary
Research court records for probate case information, as necessary
Communicate effectively and professionally when performing collection calls
Assist the Business Services Department during statement run, as necessary
Skip Trace, as necessary
Copying, faxing, mailing and filing
Other special projects and duties, as assigned

194

Collections Specialist Resume Examples & Samples

Reduce delinquency for assigned accounts
Arrange payment schedule, adjust insurances for billing purposes and/or request alternative methods of payment/charity funding
High volume of inbound and outbound phone calls for collections
Research accounts receivable issues as required or directed
Promote a patient-centric approach to working medical collections
Manage accounts receivable balances for hospital billing by reducing the AR to cash and processes surrounding AR
Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals
Achieve a minimum score of 90% on all Quality Assurance audits
Communicate regularly with management regarding successes and issues as they occur
High School Graduate or Equivalent
Able to both work independently and as an integral part of team

195

Collections Specialist Resume Examples & Samples

Negotiates payment arrangements on delinquent accounts
Requests correspondence on delinquent accounts requiring special handling under management’s direction
Initiates appropriate follow-up action on mail returned as undeliverable
Handles disputed delinquent and bankrupt account balances according to client specific practices
Establishes organization and maintains neatness of work area
Maintains security of debtor and client files, reports delinquent accounts
Ensures security of proprietary information including client specific documentation and any information concerning the company
One to Three years experience in credit and collections is preferred
Will train if skills and experience are applicable
Possesses working knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), HIPAA, local, state, and federal laws concerning collection activities
Call Center experience is favorable
Must be physically capable and able to multi-task efficiently to complete job duties
Basic proficiency with computers is required
Required to work at computer for long periods of time
Required to regularly sit, talk and listen
Required to possess close vision and ability to focus
Conditions include a normal office environment. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible

196

Collections Specialist Resume Examples & Samples

Develop sales and marketing strategies
Establish new business relationships
Sales projections and analysis
1st and 3rd party collections
Achieving monthly, quarterly, and yearly goals

197

Collections Specialist Resume Examples & Samples

Daily and Weekly reporting to direct supervisor
Provide excellent & considerate customer service to internal and external customers
3+ years High Volume corporate Collections experience
Experience with Oracle R12 plus
Intermediate level competency with Excel is a required
Professional and courteous telephone manner and negotiating skills
Consistently demonstrate interest and initiative to learn new business processes and new technical skills
Strong analytical skills, attention to detail and follow-up skills

198

Collections Specialist Resume Examples & Samples

Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism, tact and maintain excellent Customer Service standards
Thorough knowledge of the Company’s Standard Operating Procedures, Investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislation
Previous skip tracing ability and experience preferred

199

Senior Collections Specialist Resume Examples & Samples

Responsible for limiting the number of delinquent accounts and continuously reducing the amount of risk associated with having accounts that are 60 days past due and greater
Collaborates with sales, billing and customer service personnel to resolve accounts with collection issues
Sends copies of invoices, credit memos, statements and collection letters to customers and involves business partners where appropriate
Exercises independent judgment in obtaining payments and setting up payment arrangements within authority limits
Prepares and forwards accounts to be considered for write-off to leadership personnel for approval
Prepares monthly forecasts for write offs at a team level and shares data when large variances arise
Assists with training new team members, and is tasked monthly with devoting time to help team members with area of opportunities such as crafting reconciliations for internal and external partners
Assists with the credit investigation of new accounts as needed
Monitors application of payments to ensure proper placement
Responsible for requesting re-applications when appropriate
Proven ability to exercise good judgement when making decisions for site restrictions on delinquent accounts
Sends report to internal customers at their requests and participates on conference calls monthly to keep each area informed of their progress
Requires 3 - 4 years of credit/collections experience
Proven abilities to multi-task and manage time
Excellent written & verbal communications skills are a must — i.e. polished emails, phone etiquette
Experience with client management or business to business collections preferred
Strong customer service experience
Must be flexible to work Monday-Friday 8am-8pm

200

Orkin Administrative / Collections Specialist Resume Examples & Samples

Good work history, regardless of the industry, with Management references
Interpersonal skills to deliver 'take your breath away' customer service
2 years administrative experience, including business-to-business collections experience, MS office applications, a high proficiency in Excel and Word, with management references
Excellent people skills to be part of a cohesive team
Ability to accomplish collection efforts under time pressures
Negotiation and problem solving skills to come up with a reasonable solution for timely payment

201

Collections Specialist Resume Examples & Samples

Accountable for meeting or exceeding metrics for accounts contacted and balances reviewed
Responsible for outbound collection calls and/or emails in a professional manner while keeping and improving customer relations
Collects customer payments in accordance with payment due dates
Identifies issues attributing to account delinquency and discusses them with appropriate team members and/or management
Provides timely follow-up on payment arrangements. Accountable for collecting payments in accordance with payment due dates
Faxes documents to accounts and effectively follows up to accelerate the collection process
Other duties as assigned by management. Duties may vary depending on SBU supported

202

Collections Specialist Resume Examples & Samples

Make warm collections calls on 30+ day past due accounts
Handle billing for small and large vendors
Review data in Excel and ensure accuracy in system
Maintain vendor account relations
Process account payments
Assist with closing periods as needed
Minimum two years of collections experience
Proficient Microsoft Excel skills

203

Senior Collections Specialist Resume Examples & Samples

Make daily contacts with the students via phone and email in the process of collections to ensure timely payments
Work closely with institutional staff and internal departments to ensure that student inquiries are addressed in a timely manner, leading to an inspiring student experience
Interact with all internal departments on disputed refunds, tuition discrepancies and other related problems to expedite payment and ensure current and accurate student accounts
Advise students on collection, payment, and withdrawal Policies and Procedures
Identify accounts for write off
Must be detail-oriented, customer-focused, and a self-starter
Fluency in English required with mastery of verbal, written, listening, and comprehension skills

204

Collections Specialist Resume Examples & Samples

Associate's Degree in Accounting, Finance or related field required
Bachelor's Degree in Accounting, Finance or related field preferred
A minimum of 1 year of experience in a customer service role required with preference in a call center environment
A minimum of 1 year of experience in credit or collections is desired
Bilingual in English and Spanish desired
Previous SAP or related ERP experience desired
Strong Microsoft Office experience, specifically Excel, a plus
Effective organization, decision making and interpersonal skills
Ability to provide excellent customer service skills and skillfully handle confrontation
Exceptional attention to detail
Demonstrated analytical, problem-solving and system knowledge
Ability to work independently, organize and prioritize work
Knowledge of the fundamentals of collections concepts and practices

205

Collections Specialist Resume Examples & Samples

Locate and monitor overdue accounts
Notify clients of their overdue balances via phone and email
Be effective, efficient, and professional
Draft and send collection letters as necessary
Respond to inquiries from account managers and other staff
Prepare A/R aging reports
Cash receipts application
Invoice/contract review
... and being the rockstar you are, be willing to take on additional responsibilities as needed

206

Senior Collections Specialist Resume Examples & Samples

Manage an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix
A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset
Basic knowledge of accounting principles preferred
SAP or similar ERP accounting application experience preferred
Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
Experience in working with collection software a plus, not required

207

Collections Specialist Senior Resume Examples & Samples

Answers or makes calls to customers who have requested escalation to a leader within 24 hours, balancing the need to minimize customer churn, minimize revenue at risk, and maximize collections. Assist with overflow calls for residential and commercial during high call volume periods
Requests account information, accesses customer record databases or other electronic tools and information delivered to the desktop, and authenticates customer by requesting PIN or other identifying information
Handles difficult situations with customers so as to minimize escalation to a lead or supervisor
Communicates, coordinates, and transfers to with other Cox departments to troubleshoot and solve customer issues
Provides support to Collections Specialists by answering questions and aiding in resolving difficult customer situations
Scores monitored calls and provides trend information to Supervisors regarding individual Specialist performance
Uses data from monitored calls to identify customer patterns and recommend opportunities to improve customer recidivism to leadership
Participates in team or departmental meetings and individual meetings with Supervisor concerning own job performance
Other Responsibilities as assigned
High school graduate or GED or equivalent work experience
5 plus years successful experience in a call center customer service, telephone sales or credit and/or collections environment
Demonstrated experience using Windows-based PCs, Microsoft Office (Word, Excel and Outlook) in a work setting
Knowledge of ICOMS billing system, or equivalent in another environment
Ability to work various shifts between the department operating hours of Monday –Saturday 8am – 8pm

208

Collections Specialist Resume Examples & Samples

Excellent communication skills in Mandarin, Cantonese & English both verbal and written
Minimum, intermediary capability across standard Microsoft office platforms
Ability to work across multiple cultures and commercial environments

209

Receivable / Collections Specialist Resume Examples & Samples

Track work in progress and create customer invoicing using accounting based ERP system
Process bank deposits using Remote Deposit Scanner and online banking portal. Take deposits to bank as needed
Create subcontracted supplier documentation and coordinate timing of payments
Record daily deposits in accounting ERP system and Checkbook
Research and resolve customer short and over payments. Investigate and resolve invoice discrepancies. Administer the processing and collection of insufficient funds checks
Track status changes of DFAS invoices from point of entry to payment
Prepare clear, succinct documentation to present to Controller for write offs or adjustments on customer accounts
Perform daily and ongoing collections communication based on customer payment terms
Collaborate with contracting to resolve billing issues
Respond to both internal and external customer inquiries in a prompt and timely manner
Answer all account inquiries, documenting requests and responses in database for account history reference
Assist in maintenance of W-9 and customer records
Manage confidential company information
Participates in employer sponsored educational opportunities, i.e. on-site training and online classes
Update estimated Receivables and outgoing subcontractor payments in Checkbook
Maintain process and procedure documentation
Support Revenue Administrator’s critical functions as needed
Maintain commission rates, initiate the commission process and reconcile calculations
Prepare and maintain unbilled revenue
Prepare and maintain Revenue Analysis
Prepare and maintain Receivable Aging Analysis
Oversee timely processing and maintenance of receivable accounts
HS Diploma/ GED required
Minimum of 3 years’ experience required
Must have a strong work ethic and a positive attitude
Must be well organized and a self-starter, able to set deadlines and work without supervision
Must have knowledge of Finance and accounting principles and practices
Excellent attention to detail with consistent execution
Proficient in Excel, Word and MS Outlook, 10-key by touch with the ability to type 60-65 wpm
Must possess strong organizational and time management skills with consistent follow through
Must have excellent analytical skills and problem solving expertise
Ability to perform data analysis, and identify issues or improvements in processes
Thorough knowledge of applicable accounts receivable/general ledger systems and procedures, financial chart of accounts and corporate procedures
Ability to interact with employees, Site/Project Managers and customers in a professional manner
Must display excellent customer service, understanding and acting upon differing needs of diverse customers
Have the ability to work under pressure in a fast paced, multi-priority, environment with emphasis on accuracy and timeliness
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

210

Accont Receivable & Collections Specialist Resume Examples & Samples

Collection of outstanding accounts receivables, primarily through email and phone communication
Minimize Days Sales Outstanding (DSO) and Bad Debt Write-offs, while helping to maintain positive client relationships through a customer-friendly collections approach
Track and maintain customer accounts through the collection process, ensuring prompt payment of balances due to CMG
Review aging reports and reconcile accounts as needed
Research and resolve customer payment deductions and discrepancies in a timely manner
Establish and maintain effective and cooperative working relationships with Account Executives in the CMG markets
Communicate with internal staff regarding customer payments and any issues that might prevent a timely resolution
Prepare credit adjustments as need to resolve billing discrepancies
Recommend and prepare accounts for third-party collections
Meet defined department and individual goals
Prepare monthly and periodic reports as needed
Follow up frequently regarding payment commitments

211

Branch Collections Specialist Resume Examples & Samples

Responsible for monitoring and maintaining assigned accounts in all collection activities and account adjustments
Must communicate & follow up effectively with branch manager regarding customer accounts on a timely basis
Accurately comply with company guidelines and procedures
Provide excellent & considerate customer service to customers
Ability to work flexible hours
Bilingual English/Spanish skills required

212

Collections Specialist Resume Examples & Samples

Contact customers on past due accounts receivable via phone and email
Performs collections on assigned aging
Ability to balance being diligent in collecting receivables without damaging customer relationships
Ability to meet goals and deadlines
2-4 years of experience in collections, preferably in a telecommunications service environment
Ability to balance being diligent in collecting receivables
Understanding of customer billing and collections process and operations
Strong analytical skills, resulting in problem solving, with attention to detail
Ability to effectively interact with multiple internal and external resources
Demonstrated ability to manage multiple projects and priorities
Advanced functional knowledge of Excel, Outlook, and Word required
Prior experience with Clarity and/or Great Plains a strong plus
Conceptual understanding of Voip, Broadband, Dial Access, VPN, Monitoring, and Management Services
Demonstrated ability to work in a “Team” environment, establish trust and credibility, follow through on commitments, and take ownership of customer issues
Strong negotiation skills with tact and diplomacy
Tact, diplomacy, confidentiality, discretion and sound judgment
Knowledgeable in Microsoft Excel, Word, Outlook

213

Collections Specialist, Nsee Resume Examples & Samples

Review new and existing customer orders
Various other projects and duties as assigned
College Degree and 2+ years of previous credit and/or collections experience (business to business) / or 6+ years of previous credit and/or collections experience (business to business)
Strong verbal and written communication skills, along with solid professional telephone etiquette
Ability to make sound independent decisions
A team player with strong planning and organizational skills

214

Senior Collections Specialist Resume Examples & Samples

Prepares outstanding accounts reports and gathers credit and/or reference information
Maintains database by entering, updating and retrieving data, as well as formatting and generating reports
May place calls or send messages to those with unresolved issues
Possesses substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
As a seasoned, experienced professional, he/she independently applies advanced principles to answer/educate the most complex collection transactions, solve problems related to delinquency and other collections concerns
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Works on assignments requiring considerable judgment, initiative and application of company policies and procedures
Understands implications of work and makes recommendations for solutions
Typically requires a minimum of 2 - 4 years of related experience

215

Collections Specialist Resume Examples & Samples

Managing the collection efforts/calls for accounts receivable portfolio
Documenting daily collections activity
Researching account disputes and billing discrepancies
Performing account/payment reconciliations
Responding to credit inquiries from external clients
Identify delinquent accounts requiring external collection efforts
Identify bad debt or financial exposure
Good Telephone etiquette
Ability to diffuse customers and create effective working relationships
Well organized and detail oriented, while applying sound judgment and decision-making skills to both routine and non-routine issues
Candidates must be able to work well in a fast paced/high volume environment and work well under pressure
Flexible and adapt to change easily
Team player attitude and willingness to make active contributions to the team
Knowledge of medical terminology or experience working in a medical setting a plus

216

Collections Specialist Resume Examples & Samples

Receives and places inbound and outbound collection calls
Negotiates balances on customer accounts
Performs customer account research and analysis
Handles cancellations of non-pay of customer accounts
Makes payment arrangements with customers and escalates slow-pay issues to upper management when necessary
Reviews aging reports
Responds to written correspondence and miscellaneous letter requests
Writes up regular cancels when necessary
Processes account financial adjustments
Performs contract comprehension and interpretation
Requests contracts when necessary, and requests letters/cancellations as necessary
Assists in special projects as needed
Documents actions taken as needed
Reviews account documentation for accuracy
Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
Self-motivated and a professional attitude
Excellent communication and listening skills
Excellent teambuilding, customer service, and interpersonal skills
Must ion-making and judgment skills are necessary for this position
Frequent need for problem analysis and resolution
Requires keyboard skills (ability to type 30 wpm), 10-key experience, and telephone skills
Must have a high level of patience
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to effectively deal with daily customer contact regarding customer accounts via telephone, e-mail, or in person
Ability to effectively handle occasional person to person contact with customers who come into the office
Certain positions may require bilingual abilities
High School Diploma or General Education Degree (GED) and two to three years’ experience working on security related projects to include three years of experience related to the CCTV, Intercom, IDS and access control system industry
At least one year related experience in accounts receivable, billing or collections
Associate’s degree (AA) or equivalent from two-year College or technical school preferred; or equivalent
Combination of education and experience

217

Collections Specialist Resume Examples & Samples

Manage cash application making sure all cash receipts are promptly and accurately applied to client accounts
Ensure daily bank reconciliations are completed
Manage aspects of both automated and manual invoice creation and transacting
Oversee the daily printing, folding and mailing of invoices and collection letters
Maintain and update contact data in client database and records in the accounting system
Minimum of 2 years Accounts Receiveable experience
Minimum of 2 years consumer and/or business collections
Consumer A/R experience preferred

218

Collections Specialist Resume Examples & Samples

Two-year Associate Degree from an accredited college or university with an emphasis in Accounting, Finance, or Business Administration; or equivalent work experience
2+ years of accounting experience in Accounts Receivable and Collections
Practical accounting knowledge and experience, including familiarity with Collections laws and guidelines
Excellent communication skills are required including demonstrated negotiation and client service skills
Collections experience in Construction or Remediation
Oracle experience

219

Collections Specialist Resume Examples & Samples

Be fluent in English and two other languages
Be a good, strong communicator at all levels, both oral and written
Be have strong influencing skills
Holds a relevant professional qualification
Be self-motivated and comfortable in working on own initiative as well as being a willing and able team player
Thrive in a target led environment and used to high volumes of work

220

Collections Specialist Resume Examples & Samples

Responsible for collection of new and existing accounts, administering all phases of credit activities within established guidelines
Monitors and follows up with assigned accounts for payment on past due or delinquent balances
Contact all assigned delinquent clients accounts via phone or letter, in an attempt to obtain payment in full
Approves partial payments and time extensions for existing accounts within designated limits of authority
Reconciles disputed balances, researches and reviews appropriate documentation as needed
Researches, troubleshoots and resolves problems related to receivables, serves as a reference resource for less experienced employees in resolving problems
Assists in training/orienting new employees
Maintains appropriate files and records as required by the dept/company and regulatory agencies

221

Lead Collections Specialist Resume Examples & Samples

Manages dialer campaigns and monitors agent activity via system reports
Approves time off requests and schedule changes for team members. Updates attendance trackers and distributes weekly schedules to the team. Issues payroll approval as needed
Collects delinquent mortgage, maintenance and taxes by use of the various systems
Discusses payment options and sets up payment plans when the owner cannot commit to payment
Adheres to the Fair Debt Collection Practices Act (FDCPA) and PCI regulations at all times
Performs administrative duties as assigned by a manager including waives, refunds, voids, adjustments, research, skip tracing and owner correspondence
Distributes declined payments, returned checks and special handling accounts to team members
Performs Quality Control functions including monitoring phone calls and reviewing account activity
Protects and processes post-dated credit card payments
Performs training and assists in the on-boarding of new hires, including the completion of system access forms and other pertinent paperwork needing management approval
Manages escalated calls when agents cannot obtain payment in full or when a matter requiring supervisory assistance arises
Responds to owner issues promptly and involves management as needed in order to completely resolve them and emulate Company excellence expectations
Documents all interactions with owners in account comments to include payment arrangement details and such
A minimum of six (6) months of experience in the Call Center/Timeshare fields required

222

Collections Specialist Resume Examples & Samples

Research and analysis of and action on unpaid or short-paid invoices
Proactive communication with clients through multiple avenues regarding outstanding amounts due
Documenting and maintaining records of collection efforts and status with follow up or escalation as needed
Work with clients to ensure debt repayment takes place or repayment schedules are created based on clients’ individual financial situations
Clear and consistent documentation of records, conversations and status of all activity with clients with proper review codes. Follow up appropriately with queue of accounts
Communicate with shareholders and high-level executives regarding collection efforts and status
Ability to analyze financial information, including invoices and billing information
Develop technical knowledge in the legal and collection processes to update and modify information in assigned files

223

Collections Specialist Resume Examples & Samples

Responsible for managing assigned accounts; all-encompassing of collection calls and/or correspondence in a fast-paced goal oriented Collections Department
Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history
Accountable for reducing delinquency for assigned accounts. Enlist the efforts of management when necessary to accelerate the collection process
Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution
Work in partnership with various internal departments such as Billing, Credit, Payroll and Cash Application teams to resolve collection issues and to achieve common goals and objectives
Initiate all verbal and written communication necessary to resolve collection problems on past due invoices
Submit customer refunds requests, prepare and review account adjustments, resolve client discrepancies and short/over payments
Recommend action to be taken on delinquent customer accounts
Update management biweekly on top issue past due customers within assigned portfolio
Perform other assigned tasks and duties necessary to support the Collections Department
Excellent communication and training skills
Strong analytical sense with excellent attention to detail is necessary
Strong interpersonal skills; ability to utilize independent judgment
Minimum 2 year college degree preferred
Minimum of 2-4 years of Accounts Receivable and/or Collections experience
Strong knowledge of Excel a must (Pivot Tables and VLOOKUP)
PeopleSoft Financials (or similar application)

224

Collections Specialist Resume Examples & Samples

Depending upon functional group, may resolves past due accounts, customer deductions from remittances and/or all other accounts receivable issues
Processes requests from the sales group and furnishes information requested regarding customer accounts
Analyses customer account status and reports findings to management as required
Solves routine customer problems, investigates reasons / causes for customer dissatisfaction and evaluate customer satisfaction (for both internal and external customers)

225

Collections Specialist Resume Examples & Samples

2+ years of business experience with collections experience preferred
College degree in Finance or Accounting desired
Excellent verbal skills, including negotiation skills
Robust analytical and interpersonal skills
Must have an affinity for numbers
Good working knowledge of Microsoft Excel and Word
Oracle experience a plus

226

Collections Specialist Resume Examples & Samples

Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete. Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve. Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues. On a regular basis, retrieves and reviews billing system reports to identify delinquent accounts. Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status. Prepares and provides reports reflecting status of credit and collection activity in area of responsibility. Documents credit and collections activity for assigned accounts. Performs other duties as assigned or apparent. The statements herein are intended to describe the general nature of work performed by this position, and I snot to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry. A thorough knowledge and understanding of credit and collections transactions and processes
High school diploma or G.E.D. A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers
Have MS Excel skills at an intermediate level. Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner. The ability to effectively interact and communicate with customers in a professional manner. Good math aptitude and the ability to work accurately with numbers are essential

227

Collections Specialist Resume Examples & Samples

General collections responsibilities in a fast-paced environment, where multi-tasking is key to ongoing success
Follow the established 10 step calling guidelines to assess the borrower's ability to pay
Evaluate the customer's circumstances and educate the customer on next steps of action
Participate in call campaigns using an automated dialer system
Responsible for making decisions based on indicators given on the loan
Process payments over the phone and answer general questions regarding a mortgage account/loan
1 years of customer support, in an inbound call-center environment
Ability to accurately type an average of approximately 40 words per minute
Available to work over-time as requested and required by business need and communicated by your manager
High school diploma or equivalent is required

228

Collections Specialist Resume Examples & Samples

One year of customer service, preferably in a retail environment
Punctuality, strong attendance is critical
Ability to work any shift between 8 a.m. to 10:00 p.m
Ability to work a five day work week that may include weekends
No collections is required-they will train!

229

Collections Specialist Resume Examples & Samples

Responsible for securing payment arrangements with customers by phone and/or email to bring delinquent accounts current
Make outbound calls via manual dialing process
Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts
Utilize effective communication and influencing others skills to determine reason for delinquency and to collect past due account balances
Required to meet established goals in productivity and call quality measures to ensure success in resolving delinquency and meeting department/business goals
Perform duties as assigned to increase customer contact such as but not limited to skip tracing
Responsible for early and late stage collection efforts including advising manager for merchandise pickup and account placement with an outside collection agency
Provide account reconciliation and manual billing on a limited basis Must maintain adherence to all applicable Collection laws
Experience managing consumer and or commercial accounts
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Ability to multi-task and prioritize while speaking with customer
Demonstrates good active listening skills, telephone skills and professional email communication skills
Ability to work in a fast paced environment where changes to procedure are common
Ability to use multiple systems concurrently
Reasoning Ability – Must possess analytical skills relating to customer service and collections. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. . Must be able to work independently and prioritize workload and convey a positive attitude and a professional image
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
Customer Service - Responds promptly to internal and external customer needs; Responds to requests for service and assistance; Meets commitments
Teamwork - Supports everyone's efforts to succeed
Ethics - Treats people with respect; inspires the trust of others; works with integrity and ethically upholds organizational values
Judgment - Exhibits sound and accurate judgment
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel

230

Collections Specialist Resume Examples & Samples

Collections Specialist is responsible for making regularly scheduled collection calls when accounts become delinquent
Maintain good follow up to ensure that promises to pay are met and accounts are kept up to date
Collections Specialist is responsible for notating accounts and activity call so that history is documented in the system
Review over payments and short payments and resolve in a timely manner by issuing a credit memo or refund
Collections Specialist must prepare write-offs according to company policy

231

Collections Specialist Resume Examples & Samples

Making outbound collection calls in a professional manner while keeping and improving customer relations
Provide timely follow-up with customer and sales representatives on payment arrangements
Fax/Mail correspondence to customers to encourage payment of delinquent accounts

232

A/R Collections Specialist Resume Examples & Samples

Initiates collections calls in accordance with established policy/goals and within contractual terms
Collects receivables within stated term of accounts and not to exceed 90 days of invoicing with concentration on quick turn-around of receivables to cash
Encompass full understanding of the Quote to Cash process in an effort to work more effectively and efficiently with transaction agents, sales agents, contract administration and supply chain
Investigates issues related to delayed collections; bringing necessary data and recommendation to the immediate attention of supervisory staff for resolution
Maintain accurate data and backup on collection activity for management’s evaluation of aged accounts
Investigates past due balances and develops recommendations, escalates issues outside of policy to Accounts Receivable Manager and communicates decisions to Sales
Responsible for following SOX controls and guidelines as established by Nuance
Must work effectively with customers requiring excellent interpersonal skills as applicable to assignment
Must be able to work in a very dynamic and changing environment
Must be goal oriented with ability to prioritize tasks
Ability to pursue task with energy, drive, and a need to finish especially in the face of resistance or setbacks
Strong interpersonal skills with ability to present concisely and descriptively in both oral and written format to all levels of management
Understanding ERP systems with Oracle Financial Software experience being highly desirable
Basic to Intermediate quantitative, analytical, and spreadsheet skills
Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and co-process owners with ability to gain and maintain their trust and respect

233

Collections Specialist Resume Examples & Samples

Address outstanding receivables and prevent recurring problems
Initiate and pursue telephone collection of past due items. Identify root causes, manage resolution, and escalate unresolved issues to field and field sales
Establish and maintain proactive communication with customers to enhance the customer/supplier relationship
Maintain accurate contact history and provide account status to management as needed
Investigate, monitor and review customer profiles to identify and analyze trends of errors and possible financial difficulty and address them
Respond timely and professionally to customer inquiries concerning invoicing and provide corrected billing as necessary
Partner with other Resolvers to resolve account disputes and communicate resolutions to customers
Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Demonstrated analytical skills with the ability to identify the root cause issues and trends
Effective verbal, written, and interpersonal communication skills
Experience using MS Office applications (Word, Outlook, and Excel)
Two (2) years of experience in the transportation industry or collections
Bachelor’s degree or equivalent educational background or work experience

234

Collections Specialist Resume Examples & Samples

Drive process excellence and improvement across Accounts Receivable, Credit Risk, Suspensions, Debt Recovery and Back Office functions
Provide guidance and expertise to B2C back office functions
Identify and deliver modifications to operating policies and work procedures to ensure accuracy and explicitness of instructions and to fix root cause of issues identified
Manage key internal and external stakeholders such as Legal, Debt Collection Agencies, internal and external Auditors
Investigation, recommendation and co-ordination of activities to resolve issues and reconcile accounts
Recommending modifications to operating policies to fix the root cause of Bill to Cash issues
Undertake and review credit risk assessments of prospective and existing customers, including interviews at director level, to determine an appropriate credit facility. Review Payment Plans, Security Deposits and Customer Guarantees
Key contributor to any systems development to ensure that relevant business requirements are properly identified and support all relevant UAT activity
Named contact for specified Verizon key stakeholders, providing updates and reporting and attending customer meetings (internal and external) as required
Strong team building skills across all regions globally and all levels including team leaders and higher management throughout the business as well as the extended offshore team, with regular, relevant communication
Perform governance and control of activities performed by Back Office Support teams (Accounts Receivable, Credit Risk, Suspensions and Debt Recovery)
Perform regular review of transactional activities undertaken by Back Office Support and provide approval as per Delegation of Authority (DoA)
Monitor operational dashboard and recommend any remedial actions to ensure Back Office Support teams are performing within SLA and ensure any issues are resolved
Act as the point of escalation for all Back Office Support teams and ensure all issues are monitored and resolved
Act as B2C lead at customer meetings and conference calls to resolve complex and/or commercially sensitive issues
Perform review of Policy and Procedures. Ensure documentation for any process changes are updated accordingly and complete review to esnure changes are implemented correctly. Complete a quarterly review and audit of all process documentation
Review and analyse audits under the Quality Framework process including error logs and recommend improvements as appropriate
Seek alignment of international procedures to reduce volume of manual/bespoke processes
Support all systems development projects to ensure that relevant business requirements are clearly identified and contribute to all related UAT activity
Act as contact point with Third Parties to ascertain any specific changes in risk profile of the existing and prospective customer base. Monitor and understand developments in the risk rating of companies & country profiles to mitigate risk and make recommendations in regard to bad debt provision
Support Internal and External audit requests as and when appropriate
Conduct annual audit of appointed external Debt Collection Agency
Co-ordinate communication with both internal and external stakeholders
Liaison with other teams to seek end-to-end process improvements
Engage with external stakeholders and professional organisations to identify operational best practices
Direct involvement and support for VLSS projects
Ensure any single points of failure are eliminated by coaching an appointed back up for your role and ensuring process documentation is published
Support detailed reconciliations of key accounts
Undertake commercial assessments in order to negotiate customer Payment Plans and Settlement Agreements to minimise the financial impact and ensure mitigation of risk where applicable. Manage execution of resultant legal agreements and monitor customer performance to ensure relevant obligations are met and seek immediate redress in response to any breach of terms
Assess the credit status of prospective and existing customers and assign / recommend appropriate credit limits, including undertaking credit reviews directly with customers at director level
Act as contact point with third parties to ascertain any specific changes in risk profile of the existing and prospective customer base. Monitor and understand developments in the risk rating of companies and country profiles to mitigate risk and make recommendations in regard to bad debt provision
Point of escalation in relation to suspension, reconnection and disconnection of customers’ services
Support debt collection activity and internal legal action where required

235

Collections Specialist Resume Examples & Samples

Ensuring accuracy, completeness, and timeliness of transactions processed
Conducting research on discrepancies and making appropriate corrections or adjustments
Responding to and resolving inquiries
Posting and verifying data
Running and preparing routine financial reports and analyses

236

Collections Specialist Resume Examples & Samples

Notify VCA CareClub clients via telephone and email regarding delinquent accounts for Wellness Plans
Use various collection techniques to secure payment on accounts while ensuring the delivery of an exceptional client experience to both internal and external clients in every interaction
Process and document future, current, and past due transactions
Document calls and resolutions using all appropriate systems, ensuring consistency in service
Troubleshoot and resolve payment and account discrepancies
Educate associates and clients on business standards for Wellness Plans
Maintain client privacy, security, and company confidentiality
Bachelor’s degree in Marketing or Business preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
Minimum one year relevant professional customer service or call center experience
Must be able to manage a high volume of customer calls daily
Excellent written, verbal communication and organizational skills
Ability to maintain detailed, thorough documentation of accounts

237

Collections Specialist Resume Examples & Samples

Minimum of one year of collection experience; previous accounting experience a plus
Professional communication skills
Proficiency in Microsoft Office applications (Excel, Outlook, Word)
Proficiency with database applications
Proficiency with multi-tasking in a Windows environment; ability to type & talk
Ability to learn propriety database packages
Demonstrated accountability and ability to work within a schedule
Willingness to adhere to all company policies and procedures
Ability to work collaboratively and effectively in a team-oriented environment

238

Collections Specialist Resume Examples & Samples

Reaching out to customers via an outbound dialer system and/or manual outbound calls
Actively listening to customers and fully understand the issue to determine next steps
Thoroughly researching accounts to understand cancellation reasons
Retaining customers by identifying long term save-strategies with a primary focus on "curing" the account
Recovering past due balances by updating the billing method and/or collecting on payments due
Resolving or escalating service issues and maintain a maximum number of accounts
Recommending solutions and products to fulfill customer's internet service needs
Effectively responding to difficult or irate customers with sensitivity & patience using excellent verbal soft skills
Negotiating payment arrangements with Customers with appropriate follow-up on promise to pay
Using basic skip tracing techniques to pursue alternate contact methods when needed
Making minor text and image changes to websites and make suggestions for improvement
Handling and participating in special projects or initiatives as assigned
Documenting all interactions with 100% data integrity in the appropriate CRM system
Actively supporting company policies, confidentiality, and department procedures
Prior experience selling or retaining customers in a call center environment is preferred
Must be able to assist challenging customers and demonstrate good negotiation skills at all times
Prior experience successfully working in a team environment is preferred
Must be able to work overtime or flexible hours based on business need
Must be a problem solver, proactive, and be a proven team player and leader
1-3 years' related billing, sales, retention/cures, collections experience and/or equivalent combination
Must have knowledge of sales and customer service principles and practices, ability to type, use the internet, and be efficient with e-mail

239

Collections Specialist Resume Examples & Samples

Ensuring the timely collection of debt via telephone, email etc
Continual improvement of debtor days through a proactive approach
Risk assessment to ensure practical credit limits are in place to minimize risk using various credit management tools
Competent use of the SAP system to monitor accounts, release �held� orders, generate statements and sales ledger information including monthly reporting
To review and update customer details held on the sales ledger and ensure agreed payment terms are adhered to
Internal interaction with the Commercial and Operational teams globally to resolve customer queries and internal issues
Liaising with credit insurers and legal representatives in the chasing of debt
Timely escalation of credit issues and customer queries
Undertaking all general administration requirements of the role, i.e. new account set-up, credit checking, authorization approvals and filing
Follow safety rules and comply with company attendance policy

240

Collections Specialist Resume Examples & Samples

Must have knowledge of computers and demonstrated proficiency in using email systems, internet, and Microsoft Office software applications with emphasis on Microsoft Word and Excel
Ability to effectively communicate with patients, clients, and insurance companies, and provide strong customer service
Required education - High School Diploma or equivalent

241

A/R Collections Specialist Resume Examples & Samples

Ability to communicate directly with customers
Analytical and reconciliation expertise
Must be able to work in a very dynamic and changing environment and lead problem solving tasks
Fluent Portuguese is essential

242

Collections Specialist Resume Examples & Samples

Making collection calls and/or correspondence in a fast paced goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process/review account adjustments, resolve client discrepancies and short payments
Monitoring and maintaining assigned accounts
Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Must communicate follow up effectively with sales/billing dept regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with dealers and sales

243

Collections Specialist Resume Examples & Samples

Review assigned customer portfolio via aging reports to identify delinquent accounts and initiate appropriate collection/resolution activity
Coordinate with other internal customers, as necessary, to drive resolution of open issues preventing customer payment
Aggressive, but always professional in behavior, follow-up with internal/external customers, instilling a sense of urgency for resolution/payment
Issue Dunning and/or Service Suspension letters as needed
Escalate accordingly to management when necessary, following existing “Escalation Process”
Document all collection efforts in system for future reference for yourself and management
Prepare for & Participate in regularly scheduled aging reviews with manager
Meet aggressive but attainable aging delinquency % targets as assigned
Minimize Unapplied Cash & Credit Memos through effective communication with customer
Make recommendation for write-offs and customers needing to be placed with 3rd party collection agencies/attorneys
Comply with established Credit & Collections policies & procedures, ensuring SOX 404 compliance
Other duties/responsibilities as assigned by management
Bachelor’s degree in Commerce or equivalent
2-3 years in Customer facing roles
Good Mircosoft Excel skills
Attention to detail and ability to meet deadlines
Strong analytical skills, with an ability to present analysis clearly
Strong sense of integrity and accountability
Knowledge of Siebel / Oracle or other sales force automation systems will be an added advantage

244

Senior Collections Specialist Resume Examples & Samples

Management of portfolio with particular attention to customer, industry or regional trending
Excellent customer service skills and telephone manners, including the ability to professionally address and resolve difficult customer interactions, and aggressively work with the Sales and Operations staff on resolution of pending action items
Maintenance of customer files
Satisfy daily PeopleSoft work list and call requirements of a minimum of 200 calls made and notes entered a week
Ability to critically review and make recommendations to manager of accounts to be submitted to the legal department. Recommendations must withstand management review
Ability to critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold as per self-determination. Recommendations must withstand management review
Preparation of A/R adjustments

245

Collections Specialist Resume Examples & Samples

Drivethe collection and management of outstanding invoices from past due accounts
Initiate daily collections calls to delinquent customers
Send, monitor, and follow-upwith dunning notices
Interact with internal company departments to reconcile and maintain account portfolios
Interpretthe terms and conditions of customer contracts to ensure proper account management related to disputes, disconnects, and suspension of service
Provide quality customer service when addressing collection issues, client discrepancies and short payments
Proactively contact customers to ensure timely and accurate responses to resolve outstanding invoice issues, residual balances, maximizing recoveries and minimizing write-offs
Leverage available collection software tools to assist in executing collection strategies to achieve delinquency improvement that lower DSO
Develop and maintain business relationships with customers
Create payment plans for financially distressed customers that mitigate loss exposure
Prepare daily, weekly, and monthly status reports to management

246

Senior Collections Specialist Resume Examples & Samples

Follow up with customers with past due balances to obtain payment, payment commitment, and follow up on payment promises
Review A/R aging reports to identify delinquent invoices requiring immediate follow-up
Identify issues attributing to account delinquency and discuss them with management
Contact escalated delinquent customers by telephone, email, and mail, according to collections policies
Negotiate payment plans and payment solutions for customers with complex issues or extreme past due invoices
Manage Purchase Order and Invoice Web Portal processes and registrations for your specific region when required
Resolve tickets queries related to Accounts Receivable and Collections
Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure
Weekly Account Suspensions reviews
Help to document Collections Processes and Procedures
Bi- Weekly Cash Collections Forecasting
Use good judgment in balancing the ability to resolve issues and when to escalate to the appropriate person
5+ years high volume transactions Collections experience
Experience collecting on Auto Renewal accounts highly preferred
SAAS subscription billing experience a plus
A professional candidate with a strong collections background with a customer service/retention mind-set
Strong communicator with excellent interpersonal skills
Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
English fluency required and ideally an additional language

247

Collections Specialist Resume Examples & Samples

Work with the Collections lead in order to maintain high percentage of collections
Correspond with identified fleets in collection to resolve in a timely fashion
Daily, weekly, monthly tracking and reporting of resolved and outstanding funds
Education

248

Collections Specialist Resume Examples & Samples

Provide support to a number of communities, residents and responsible parties
Assist customers with their inquiries
Review accounts and settle disputes
Act as a liaison between the community and responsible party
Respond to specific statement and payment inquiries
Provide ongoing training and coaching to various team members on collection procedures
Successfully collect and close on past due A/R accounts
Work with communities to proactively stop payments from becoming uncollectable
Support month-end close deadlines and duties as part of the monthly corporate accounting close efforts
Minimum of two (2) years’ customer service experience
Minimum of two (2) years’ collection experience preferred
Strong organizational and time management skills and good attention to detail
Ability to work independently in a high-volume, fast-paced environment and consistently meet department deadlines
Prioritize activities, and follow-up on pending items with assigned communities
Ability to communicate verbally in English with all customers and team members in a professional and confident manner
Ability to communicate via email with clear and complete instructions/responses in a timely fashion
Willingness to build and maintain cooperative working relationships with community and area team members
Ability to adapt and accept change in procedures and tasks

249

Collections Specialist Resume Examples & Samples

Processes claims accurately and timely and/or performs collection calls and is persistent with aging accounts
Processes denials and secondaries promptly
Submits appropriate documentation for adjustments to supervisor
Assists month-end closing as scheduled to assure timeliness
Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager
Knowledge of NDC coding
Excellent calculation/math skills
Ability to understand insurance contracts for billing purposes
Strong interpersonal and communication skills and the ability to work effectively with branch departments
Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position

250

Lead Collections Specialist Resume Examples & Samples

Processes claims accurately and timely
Performs collection calls and is persistent with aging accounts
Notifies supervisor of problem accounts
Acts as backup for intake coordinator when needed
Updates and maintains contract pricing
Attends required in-services each year
Knowledge of HCPCS coding
Knowledge of ICD 9 coding
Knowledge of electronic billing
Ability to prioritize and handle multiple tasks and projects concurrently
Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office
The ability to work with confidential material and maintain confidentiality is required along with sensitivity to employees and customers needs and data

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