Manager, Collections Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager, collections job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Jast

Maudie

Jast

369 Enrico Loop

Houston

+1 (555) 130 5588

369 Enrico Loop

Houston

Phone

p +1 (555) 130 5588

Experience Experience

Detroit, MI

Assistant Manager, Collections

Detroit, MI

Bailey Inc

Detroit, MI

Assistant Manager, Collections

Adhere and manage to established Freddie Mac and Fannie Mae delinquent portfolio guidelines
Perform interviews, hire, develop, and terminate staff
Places work order tickets for queuing changes or creates dialer pools to enhance collection efforts
Establish and ensure completion of goals and development plans
Determine and recommend proper action including, but not limited to: repossession, charge-off, or litigation in accordance with established policy
Measure and monitor staff performance
Assist the Business Banking or SBA Loan Departments with delinquent accounts

Boston, MA

Manager Collections

Boston, MA

Collins-Sporer

Boston, MA

Manager Collections

Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
Implement efficiencies in processes; provide project planning and management of assigned customers
Manage the work of billing and collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers
Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded

present

San Francisco, CA

Manager, Collections

San Francisco, CA

Koch and Sons

present

San Francisco, CA

Manager, Collections

present

Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover. CO1002 Manager, Collections.doc 2 Total Rewards – TR ver. 12/10
Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives. Ensure resource capacity and efficient utilization of financial resources
Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
Manages time, attendance and schedules to ensure that the work group is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time. Approves overtime assignments consistent with Company policy and the law to insure that eligible employees are properly paid for work performed

Education Education

Bachelor’s Degree in Nursing

University of Pittsburgh

Bachelor’s Degree in Nursing

Skills Skills

Strong analytical skills and great attention to detail
Good communication skills both written and oral that enable a clear message to be received by the other party
Strong interpersonal skills with an ability to lead a large team
Ability to negotiate with customers on terms for repayment or other related issues such as surrender of equipment along with basic math skills of adding and subtracting
Has keen analytical skills, attention to detail and ability to work independently
Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
Proficient knowledge of function-specific software and computer programs

Create a Resume in Minutes

15 Manager, Collections resume templates

Read our complete resume writing guides

Issues Management Manager Collections Resume Examples & Samples

5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management
Bachelor's degree required; advanced degree strongly preferred
Extensive project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines
Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities
Strong judgment and critical thinking skills
Self-motivated with a passion for establishing and maintaining a culture of control within the Global Consumer Bank
Demonstrated relationship management skills with ability to deepen relationships and build partnerships across Collections and Risk Operations and key functional support areas like Audit, Compliance, Control, CAO, and Independent Risk
Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners
Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the Collections business
Deep functional knowledge of the Collections business and applicable rules, regulations, and processes; Collections experience desirable
Pragmatic problem-solver, forward thinker with independence of thought
Familiarity with ORM policy and Basel requirements a plus
Familiarity with iCaps and any other existing databases used across businesses for tracking/monitoring issues

Manager, Collections Resume Examples & Samples

Strong interpersonal skills with an ability to lead a large team
Ability to motivate, coach, train and delegate to team
Effectively deals with change and shifting priorities
3-5 years of experience in functional area
1-2 years management experience

Senior Manager Collections & Recoveries Strategies Resume Examples & Samples

Strong knowledge in designing strategies for Front End and Back End collections
Project management skills to prioritize, manage and implement a variety of competing initiatives, on a concurrent or staggered basis
Detailed knowledge and experience with collections operations and best practices
Excellent organizational, interpersonal, motivational and negotiation skills
Sound knowledge of the credit policies for Small Business and Retail products
An ability to understand how changes in collections technology could improve policy and/or process

Manager, Collections Projects Resume Examples & Samples

Develop and maintain the business project plan – project approach, scope, effort, and schedule, define team member roles and expectations, and ensure resources are used efficiently and workload is balanced
Determine and monitor critical path, contingencies, scope changes and budget according to project charter
Ensure project management methodology deliverables are completed on time
Assess and monitor stakeholder expectations, take corrective actions to address gaps and communicate status
Establish timing and delivery of new system functionality; participate in cross-functional projects, including development, testing, implementation, post release validation and process controls
Synchronize development and deployment of the product with Collections systems (e.g. FDR, Workstation, Payment Plan, and Deposits DDA Tools). Understand the subsystem interface points and manage projects accordingly
Work as a business partner within Collections organization and across functions to evaluate/improve business processes and arrive at
Bachelor's degree with a minimum of 2 years experience in a financial services / banking industry. In lieu of Bachelor's degree, the candidate a minimum of 4 years' experience in a financial services/ or banking industry
Minimum 4 years of experience in complex project management with cross functional impact experience
Minimum 1 year experience working with or leading with virtual project teams
Proficient in the use of suite of Microsoft Office products; Excel, PowerPoint, Word, OneNote etc
Experience with PlanView or SharePoint
4+ yrs. in Banking or Credit Card process management with expertise in all facets of Collections in financial industry including broad knowledge of applicable financial service laws, regulations, operating and process instructions
Six Sigma Quality - GE Black Belt certified
MP Project Management certification
FDR, Vision PLUS, FIS Profile, WebCSR experience
Proven ability to develop and execute strategy vision, manage multiple projects and cross functional teams, with multiple priorities in a fast paced environment
Demonstrated ability to lead change successfully across large groups
Strong strategic skill set with Senior Management presentation experience
Proven experience in process development and improvement
Outstanding written and verbal communication skills particularly in problem solving skills
Strong customer-focus and results orientation; team player; excellent interpersonal skills
Ability to foster relationships and create informal networks, both internal and external
Proven analytical skills in translating business requirements into functional specifications
Expertise in collections and/or operational policies within bank industry
Expertise in checking, savings, and overdraft LOC Collections and/or operational policies

Manager, Collections Policy Oversight Resume Examples & Samples

Act as a subject matter expert within Risk on Collections Policy, Guidelines, Procedures and applicable Corporate Standards
Assist in development, provide recommendation, review & communicate corporate collections policies & procedures
Ongoing thorough assessment of existing policies & procedures
Escalate, when needed, policies that are behind the development schedule or have issues that cannot be resolved
Assist in policy & procedural changes with respect to new strategic collections initiatives
Minimum of 5 years demonstrated collections policy & operations related experience desired
Expert knowledge of consumer collections policies, procedures and bank’s lending products
Thorough knowledge of the Bank's operating systems - CCAPS, NCCS, MDIF, MECH, CACS, TSYS
Graduate University Degree in Business, Mathematics, or Economics
Strong time management, planning and organizing skills to manage multiple priorities
Good project management skills
Strong leadership ability and coaching and influencing skills
Highly-developed organizational, analytical and problem-solving skills, creative and adaptive thinking abilities
Strong interpersonal and communication skills, as well as strategic influencing skills
Excellent written communications skills; particularly as it relates to responding to internal requests and proposing policy & procedural changes
Ability to exercise practical judgment in key decisions within available human, physical, and fiscal resources

Agency Manager, Collections Resume Examples & Samples

Ensuring and executing all collections activities in conformance to existing company policies and guidelines
Ensuring capacity, production and performance requirements of an agency are met consistently
Ensuring adherence to Citigroup service standards as well as compliance to all regulatory and internal compliance requirements
Ensuring customer disputes are appropriately handled and cleared
Detect possible fraud at an early stage and endorse accounts for further investigation
Provide feedback to management and other areas of the business on portfolio quality
Ensuring accurate billing and control on costs at the agencies
Graduate with 5 years of experience

Senior Manager Collections & Recoveries Strategies Resume Examples & Samples

Develop and implement Front End and Back End collection strategies, policies, procedures and systems for International Retail Lending, with a goal of using empirical science based decision models to maximize collection recovery while minimizing collection costs
Analyze and report regularly on the performance of existing collection strategies deployed in International Banking
Make recommendations on improvement of existing Front End and Back End collection strategies, procedures and policies
Initiate corrective action to rectify collection recovery policy issues noted in Internal/External Audits
Determine opportunities to reduce collection & recovery costs through outsourcing and employment of lower cost collections channels
Work with country risk departments to ensure effective change management process in collection strategies, documenting changes through PCTMS/Credit Proposal forms
Collaborate with Collections Operations and Systems in order to implement, maintain and improve global collections systems such as TRIAD, Debt Manager, Dialers, and Placement Plus
Knowledge of TRIAD or similar account management systems

Senior Manager Collections Strategies Resume Examples & Samples

Develop and implement Front End collection strategies, policies, procedures and systems for International Retail Lending, with a goal of using empirical science based decision models to maximize collection recovery while minimizing collection costs
Make recommendations on improvement of existing Front End collection strategies, procedures and policies
Provide assistance to country risk departments on all collection and strategy related matters, promoting best practices and knowledge sharing across all sites
Working with other departments in International Banking (e.g. Collections Operations, products and Systems) on joint programs impacting International Retail Collection practices, policies and procedures
Collaborate with International Banking Collections Operations and Systems in order to implement, maintain and improve global collections systems such as TRIAD, Debt Manager, Dialers, and Placement Plus
Ability to work in fast paced environment with changing priorities
Ability to present and communicate effectively with different levels and management
5 + years in credit risk management or related field with demonstrated experience in collections
The incumbent must have a detailed understanding of the existing collections environment, and must be highly analytical and results-oriented. An ability to provide sound recommendations to Senior Management with reference to minimizing delinquency and maximizing recoveries is essential. The incumbent will be required to develop programs that will support and improve productivity in the collections infrastructure. The incumbent must have the following qualifications
Knowledge of SAS, Angoss or equivalent software is required
Strong knowledge in designing strategies for Front End collections
Strong knowledge in the use and development of behavior scores, custom scores, credit bureau scores, and their respective validation process
Prior experience in Retail portfolios creating Front End (1-90 days past due) Collections or equivalent strategies
Strong knowledge of TRIAD or similar account management systems
Strong knowledge in the use of SAS/Enterprise Miner, Angoss or similar statistical software including the ability to apply advanced statistical techniques
Fluent in Spanish is desired

Senior Manager Collections Resume Examples & Samples

Manage a staff of 80+ employees, including two Section Managers, nine Supervisors and various specialized Analysts, responsible for delinquency management, loss mitigation, asset resolution, recovery, fraud and vendor support
Oversee all pertinent process areas with the department including, but not limited to the following: inbound and outbound collection calls, delinquent account management, skip tracing, vendor management, repossession processing, insurance total loss claims processing, vehicle impound resolution, bankruptcy management, compliance adherence, legal settlements, charge off processing and recovery (deficiency and lease end-of-term) collections
Partner with the General Manager of Collections to effectively manage the Portland cost center budget of $3+ million, ensure successful achievement of departmental budgetary goals and seek avenues to reduce expenditures
Collaborate with various business units, including, but not limited to, Risk Management, Legal and Compliance, Enterprise Support, Purchasing, Controlling, Finance, IT and Human Resources in effort to drive initiatives that increase productivity, mitigate loss exposure, reduce expenses, promote employee satisfaction, advance technology and enhance strategies
Partner with the Collections Leadership Team and Risk to assist in the creation of comprehensive tracking and reporting systems designed to accurately measure departmental productivity, facilitate effective capacity planning monitor departmental performance against established objectives
Partner with other, customer-facing areas of the organization, including Customer Care, Remarketing, Credit and Funding and Field Operations to build strong business relationships, share best practices and create processes that deliver a consistent customer experience
Present Collections Department process and/or project updates, personnel changes, improvement initiatives or strategic shifts during operational management meetings
Provide ongoing direction to the Collections Training and Quality Team to ensure the successful delivery of high-quality curriculum, resulting in a highly trained and knowledgeable staff, a consistent customer experience and strict adherence to all company policies and external regulatory requirements
Oversee the establishment of clearly defined performance metrics and development plans for all employees through the PMP review process in order to not only successfully achieve objective level targets, but also to create a strong departmental succession plan
Engage with industry participants and external resources on benchmarking activities in effort to leverage best practices, identify relevant industry trends, improve processes and strategies and stay abreast of the continually evolving regulatory environment
Lead efforts to identify and implement improvements in process and technology by advocating for operational business needs, submitting project requests with favorable ROI’s and representing Collections in the successful completion of such projects
Partner with the Legal and Compliance to ensure strict adherence to, not only Volkswagen Credit’s General Procedures, but also federal, state and local laws and regulations, including, but not limited to, FDCPA and CFPB
Maintain strong awareness of industry regulatory changes and adjust collections processes and/or strategies accordingly to mitigate risk exposure and ensure proper corporate compliance
Ensure the successful execution of a vendor management strategy in partnership with Risk, IT Security and Legal and Compliance; adjust audit requirements and strategy parameters, when necessary, to ensure strict compliance with company policies and external regulatory requirements
7-10 years of relative consumer finance experience with strong knowledge of collections and/or recovery operations
5+ years of leadership, including experience in leading multi-functional teams, managing daily operations, employee development, capacity planning, strategic goal attainment and budget management
Automotive financing principles
Collections strategies, systems, processes, and philosophies
Regulatory compliance
Experience leading significant project initiative
Understanding of automoated, outbound dialing systems and behaviroal scoring strategies

Manager, Collections & Dispute Resume Examples & Samples

Manage complete collections process along with billing dispute resolution process with the accounts assigned including interactions with Finance, Sales, Sales Support and Operations to assist with resolution
Conduct customer account reconciliations and coordinate efforts to resolve outstanding issues. Visit customer and negotiate settlements
Review account base with local and offshore teams to minimize delinquency and write-offs through early identification and resolution of non-payment issues
Evaluate and approve refunds, write-offs, settlements and other modifications as necessary and appropriate
Develop, train and coach teams to prioritize and maximize their time. Set department vision. Create an efficient processes with each customer and maintain/document DTP and special handling instructions
Assure all accounts write offs meet the criteria
Run adhoc and DM reports
Monitor and provide feedback to third party resource providers

Markeing Manager, Collections Resume Examples & Samples

Lead the planning, development and execution of Levi’s® Collections Marketing programs within the US, across media, social and sales channels
Develop and execute US Collections engagement programs that drive brand and product relevance to existing and potentially new Levi’s® consumers
Align with and work cross-functionally with Levi’s® Brand Media, Consumer, PR, Haus, Retail & Wholesale, and Social in the development and execution of US marketing plans
Manage agencies, strategic media partners and local vendors while developing and cultivating a network of key local influencers that deliver on the needs of the Collections business
Set seasonal media plans for region in collaboration with US Consumer Marketing (media) Manager
Responsible for providing agency feedback, direction, contracts, invoicing and trafficking of creative assets for regional media
Partner with Levi’s® Haus to strategically place key styles on targeted influencers and share successes with regional and global partners
Maintain cohesive relationships and regular communication with critical departments, such as Merchandising, Creative Services, Brand Environment, US and Global Consumer Marketing, etc
Evaluate success of programs, report regularly to regional and global partners
Monitor competitors’ marketing programs efforts and deliver seasonal reports to regional and global partners
Develop and manage annual budgets covering all facets of the regional marketing program
Support wholesale sales & marketing teams with the necessary tools and assets for seasonal sell-in support and trade shows (seasonal look books, creative imagery, etc)
Collaborate with sales leads to set and execute wholesale account marketing plans for key independent and boutique accounts throughout the US. This includes managing window & on-floor presentations using global provided assets, negotiating co-op media deals, managing product and creative for co-op ads or catalogues and producing retail events
Partner with wholesale marketing lead and co-develop marketing plans for relevant department stores
Partner with US Retail & eCommerce Marketing in the development and execution of priority Collections programs
Advocate Collections in both US Retail & eCommerce for maximum alignment and ensure collections are driving revenue for the Levi’s brand
Advise on local digital marketing efforts, support boutique & independent online retailers and manage regional stockist lists for Levi.com
3-5 years of relevant experience
Bachelors degree (7+ years of combined college education and work experience may be substituted for a degree)
Retail and apparel experience a plus; knowledge of Skate culture and/or Action Sports preferred
Strong planning, organizational and implementation skills
Excellent project management skills a must
General understanding of the US market and retail trends
Excellent communication, written and presentation skills
Microsoft Word, Powerpoint, Excel skills required
Must be team orientated, but also have the ability to work independently
Ability to thrive in a fast-paced, results-oriented environment with an entrepreneurial mindset
Experience managing vendors and/or external agency partners

Manager Collections Resume Examples & Samples

Lead and supervise the daily activities of a team of approximately 15 employees within a unit of the Collection Centre
Implement strategies and plan to achieve monthly, quarterly and annual objectives (delinquency, loan loss, recoveries)
Plan and develop strategies, initiatives and contingency plans to improve processes and to maximize the banks profitability through ongoing monitoring and analysis of the unit’s portfolios
Manage the Human Resource complement through daily coaching, career planning and conducting regular management reviews, motivating other to achieve highest possible performance
Provide direction on account reviews ensuring maximum recovery and controls under sound cost/benefit principles
Authorize and ensure legal actions, write-offs, compromise settlements are performed within bank policy and assigned discretionary limits
Ensure the unit provide high quality and professional customer service by reviewing analyzing and diffusing customer complaints
Optimize use of existing technology to enhance unit productivity
Post Secondary education in Business Administration/Commerce, 5-7 years Collections experience or Retail/Commercial lending experience
Experience managing and coaching a team
Strong people management, leadership and coaching skills
Knowledge of litigation procedures, consumer legislation and bankruptcy
Excellent oral and written negotiation and communication skills
Ability to identify, analyze, assess and mitigate risk
Broad product knowledge of lines of business
Solid technical skills including MS Word, Excel
Ability to work independently to resolve operation issues
BMO system knowledge (CACS, NCCS, Pathway Connect/MECH, MDIF and CCAPS) an asset

Manager, Collections Resume Examples & Samples

Monitor day to day operations to ensure optimal efficiency and results on a daily basis
Review daily reporting for performance trends and identify outliers
Approximately 5 years collections supervisor/ Management experience, preferably in the Auto industry
Proven record of performance in the Front End Department
Previous training experience
Known reputation as a helpful, influential and positive member of the Front End Department
Clear understanding of the policies and procedures of the GOLF Front End Department and the values of the Company and a proven ability to uphold them consistently in all situations
Ability to maintain a positive attitude and calm demeanor when working with a range of personalities, different levels of employees and managers and difficult customers while keeping an open mind
Ability to work a flexible schedule which might include nights and weekends
Effective communication, negotiation, problem solving and persuasion skills

Manager, Collections Resume Examples & Samples

Build positive, trusting relationships with customers, business unit management groups and sales organizations to resolve disputes surrounding management of customer’s accounts receivables balances due. Build credibility and establish rapport with all internal and external customers
Develop key contacts with customers (internal and external) to facilitate the collection process
Execute the collection process for defined strategic customers
Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
Drive the dispute resolution process by partnering with the internal business; Serve as the escalation point for customer disputes
Review financial condition, analyze collateral, assign credit lines and monitor risk exposure
Establish alternate credit arrangements for high risk customers to minimize bad debt write offs that would negatively impact the profitability of the company
Prepare and analyze bad debt allowance
Provide various reporting metrics for monthly / quarterly accounting and variance reports
Organize, support and develop collection process; provide leadership and direction to staff; establish and implement departmental policies and goals
Use benchmark and measurement tools to set expectations, and assess departmental and individual performance, and establish proper goal setting
Stay current with changes in state and federal laws governing debt collections and bankruptcy
Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA)
Bachelor’s Degree in Accounting / Finance or equivalent work experience
5+ years of experience in Collections; experience in General Accounting a plus
2+ years of experience managing and motivating a team to high standards of quality
Experience with accounting software, NetSuite beneficial
Exceptional interpersonal skills with a focus on providing stellar customer experience
Advanced computer skills including MS Office, and ERP systems
Ability to effectively prioritize and execute tasks in a high-pressure environment and under critical time constraints
Experience with policies and procedures surrounding the collection function

Manager Collections Resume Examples & Samples

Manages the work of Patient Financial Services collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
Ensures compliance of customer expectations and requirements
Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded
Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers
3+ years experience providing leadership and management direction related to billing and collection processes within a multi-facility environment
3+ years experience and excellent working knowledge of patient financial services operations
Excellent experience in customer service processes including correspondence
Experience with providing visible sponsorship and guidance of major change initiatives

Manager, Collections Resume Examples & Samples

Late fee waivers
Credit reporting adjustments
Repossession and foreclosure approvals
Granting of extensions
Retention and liquidation solutions defined by the Loss Mitigation Authority Matrix
Contractual changes with suppliers and service providers within authority level
Acting as department subject matter expert to senior managers and lead new work. Recommend business performance improvements
Management of outside counsel in mortgage fraud civil matters, including the completion and execution of interrogatories, production of documents, and settlement agreements
Transferring deed ownership from the Bank to another owner
Comprehensive knowledge of Small Business Collections and relevant function areas, including regulatory and consumer guidelines and requirements
Working knowledge of federal, state/provincial and local laws pertaining to Small Business Collections and functional area
College degree preferred or appropriate level of leadership experience in lieu of degree
3 – 10 years of relevant leadership experience
1 – 5 years of management experience

Manager Collections Resume Examples & Samples

Manage the work of billing and collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
Oversee Insurance Services operations of Billing and collections functions, ensuring timeliness, accuracy, compliance and standards fulfillment as defined in customer Service Level Agreement
Ensure that adequate procedures exist for accurate and timely processing of all claims
Provide team leadership by directing the assigned department and staff
Evaluate, and review activities of staff and processes associated with patient accounting including all functions of billing for hospital, clinic and physician services
Implement efficiencies in processes; provide project planning and management of assigned customers
Investigate and Communicate root cause issues associated with AR
Report staff performance to ensure quality productive service to our customers, while applying the policies and procedures of the customer and the company
Schedule customer onsite visits or telephonic communication sessions to address customer issues, trends and monthly reports
Update and maintain the Outstanding Issues list for each customer
Maintain staff training and reference manuals and materials
Participate in team selection, annual and midyear performance evaluations, training, coaching and corrective action
Oversee business processes as contracted with the customer in order to increase cash flow, reduce days in receivable and improve operations via measurable success factors. In addition, ensure the success of company goals, by leading teams in billing, follow up, and other collection activities
5+ years of experience providing Direct Management to a department that oversees 25+ FTEs in a hospital CBO (Central Business Office) environment
5+ years of experience directing work activities associated with Insurance follow-up, Billing and Collections
5+ years of experience with claim forms and edits, both manual and electronic submissions (UB04--hospital charges and CMS 1500 -- Physician charges)
Advanced knowledge of CPT, ICD-9, HCPCS, and Revenue codes required
Intermediate skill level with Microsoft Excel (pivot tables, charts and graphs) and Word (creating documents) required
Intermediate level of experience with Microsoft PowerPoint (creating slideshows) required
CPAR (Certified Patient Account Representative) or ACPAR (Advanced Certified Patient Account Representative) or higher Certification designation preferred
Ability to work in and maneuver through DDE and CWF/HIQA preferred

Regional Manager Collections Resume Examples & Samples

Manage collections operations and the development of related policies and procedures
Monitor accounts and develop reports to ensure compliance with policy, local, and legal statues
Manage collection activities of past due, critical accounts
Develop training, conduct performance reviews, and be a resource to staff
PeopleSoft or Oracle ERP experience
Excellent problem-solving, analytical, and mathematical skills
LI-LN1

Manager, Collections Administration Resume Examples & Samples

Develop standard operational procedures for administrative functions including invoice processing, payment batch reconciliation and vendor onboarding
Manage field collections administrative staff
Identify opportunities to improve the operational efficiency of the field collections administrative staff, including automation whenever possible
Manage the processing of field collection vendor invoices
Collaborate with field collection managers in support of vendor onboarding activities
Administration of Charter Collections Mobility application (CCM)
Collaborates with other business units in support of achieving departmental goals
Represents collections department in cross functional projects to support business initiatives where appropriate
Supports and drives change in a productive manner
Minimum 2 years management experience and 5 years work related experience
Record of driving improvements in operational performance
Ability to efficiently manage multiple tasks simultaneously to completion is required
Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers is required
Customer Relationship Management (CRM) knowledge required – ICOMS and/or CSG
Knowledge of MS Office required

Team Manager, Collections Resume Examples & Samples

Facilitates, coaches, provides leadership and framework for daily operation
Provides technical support, advice, experience
Provides performance trends and analysis to team
Assists the team in developing and implementing team and individual measurements in support of process and organizational goals
Fostering team building and group dynamics, provides career development planning and opportunities
Leads the team by role modeling company values
Provides technical education on collection processes and strategies including knowledge and adherence to federal and state laws
High school diploma or equivalent. College degree preferred
Two year degree in business, liberal arts or other related program is required. Four year degree is preferred. If four degree has not been obtained, must have 2 years of business experience equivalency per year of college education. Business experience must include Job history of increased responsibility, autonomy and independent judgment
Two (2) years experience in a collection or outbound sales/marketing position
Two (2) years experience in a supervisory capacity, preferably in a collection/credit environment managing non-exempt level employees
Basic PC experience
Understanding of collection laws; Basic understanding of telephony capabilities, CMS, Centerview, Auto-dialers

Assistant Manager, Collections Resume Examples & Samples

Supervise the collection of delinquent loan customer accounts, including
Collection of past due amounts via contacting delinquent customers in person and/or by telephone
Determine and recommend proper action including, but not limited to: repossession, charge-off, or litigation in accordance with established policy
Adhere and manage to established Freddie Mac and Fannie Mae delinquent portfolio guidelines
Conduct collection activities in a manner compliant with federal, local, and regulatory governance
Negotiate, approve, and document structured payment plans up to the 120th day of delinquency
Negotiate and approve settlements on charged-off retail loan accounts
Ensures adherence to IRS 1099c guidelines and documents accounts requiring these filings
Ensures that foreclosure aversion solicitations are mailed, documented, and reviewed in accordance with internal and investor timelines
Assist the Business Banking or SBA Loan Departments with delinquent accounts
Monitors and recommends enhancements to queuing or dialer strategies
Places work order tickets for queuing changes or creates dialer pools to enhance collection efforts
Prepare various reports for superiors and other Bank officers
Manage retail collections and operations staff
Perform interviews, hire, develop, and terminate staff
Establish and ensure completion of goals and development plans
Coach and mentor staff
Measure and monitor staff performance
Create strong team morale and high achievement
Performs the role’s essential functions successfully using required systems and processes
Meets established service levels for productivity, accuracy and customer service
Open to change and learning new skills to improve work processes

Manager Collections Resume Examples & Samples

Advanced knowledge of CPT, ICD-9, HCPCS, and Revenue codes
Intermediate skill level with Microsoft Excel (pivot tables, charts and graphs) and Word (creating documents)
Intermediate level of experience with Microsoft PowerPoint (creating slideshows)
CPAR (Certified Patient Account Representative) or ACPAR (Advanced Certified Patient Account Representative) or higher Certification designation
Ability to work in and maneuver through DDE and CWF/HIQA

Portfolio Manager, Collections Resume Examples & Samples

Adopt a hands-on approach to drive best in class Collections performance
Provide thought leadership and drive initiatives to maximize returns through best-in-class collection economics
Collaborate with Risk Management, Credit and other functions to develop and implement improvement initiatives
Develop and maintain positive working relationships within and outside GSN
Ensure 24 x7 audit readiness, compliance to regulatory & AXP norms and work to achieve satisfactory outcomes in GCOM, TSM, TLM, GCM audits
Achieve high levels of employee engagement and motivation
Lead, coach and develop team members and create an environment that helps attract and retain best in class talent
Strong experience in credit / collections operations
Highly developed analytical skills with strong attention to details
Ability to lead, influence, and contribute at various levels of the business
Proactive, solution oriented approach
Excellent communications skills, ability to build and leverage relationships
Ability to drive innovation and change in a fast moving environment

Manager, Collections Resume Examples & Samples

Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
Coach, mentor and motivate staff
Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
Ensure that all ad hoc duties are completed within the specified time period
Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures
Matric , Financial Qualification and Excel
5-7 Years Credit Management in high volume consumer environment

Senior Manager, Collections Policy Resume Examples & Samples

Manage the bank policy for Collections & Recoveries
Manage the attestation process
Manage delivery dates for any Exceptions and Waivers while supporting the business units to comply with their action plans
Prepare and keep updated the Exceptions and Waivers dashboard
Responsible for keeping updated the document repository
Ensure documentation meets minimum Bank and OSFI standards
Support VP Collections & Recoveries with responses regarding the policy to internal audit, the countries and OSFI
Prepare packages for approval of the Senior Credit Committee
Develop strong relationships with stakeholders in Audit, Risk Management in the business units, Collections Operations

Manager, Collections Resume Examples & Samples

Good communication skills both written and oral that enable a clear message to be received by the other party
Good understanding of collection laws (Consumer Financial Protection Bureau)
Good understanding of bankruptcy issues and other matters related to legal procedures
Ability to negotiate with customers on terms for repayment or other related issues such as surrender of equipment along with basic math skills of adding and subtracting
Sound knowledge of repossession procedures and laws that affect action that may be taken
Sounds experience in using the computer for documentation and communication applications
Responsible for interviewing, making hiring recommendations – orient and train new employees as well as helping existing staff with work related problems
Model dependability and punctuality for staff by maintaining regular and consistent attendance
Provides ongoing training of staff to update skills or change work processes - schedules regular meetings to ensure good communications within the work group
Manages time, attendance and schedules to ensure that the work group is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time. Approves overtime assignments consistent with Company policy and the law to insure that eligible employees are properly paid for work performed
Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps Management and Human Resources informed of work related personnel issues
Monitors individual performance and provides timely feedback to employees
Has a good knowledge of Department/Division processes and ensures that unauthorized deviations are corrected immediately and adapts quickly to changes within the Department/Division/Company
Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
Responds quickly and positively to questions and concerns from employees or management
Sets a good, positive example to subordinates and peers in the workplace
Works closely with Director to provide timely feedback as necessary regarding employee performance, whether positive or a need for counseling
Provides input to Director regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
Recognizes when it is necessary to ask for assistance with or to refer employee-related issues to Director or Human Resources
Additions and changes in duties and responsibilities may be necessary from time to time for the benefit of the Department/Division/Company

Manager Collections Resume Examples & Samples

Manage, supervise and accountable for the daily/weekly/monthly activities of multiple Supervisors, each of whom manage a team of 12-15 Medical Collections Representatives
Set priorities for the team to ensure task completion and performance goals for the department are achieved
Collaborate with other supervisors, managers, and departments to ensure the goals of the business are achieved
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to Supervisors as well as completing annual performance reviews
Identify, investigate and resolve operational problems using defined processes, expertise and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation
This position will be responsible for managing call center operations and have supervisors reporting to this position
Responsible for departmental team engagement index scores
Collaborate with supervisors
Responsible for daily assessment of productivity metrics and Daily, weekly and monthly departmental metrics
Responsible for handling escalated administrative and regulatory issues through full resolution
5+ years of Supervisory experience with team of 10 or more in related medical or call center field
Experience with Microsoft Word (create correspondence and work within templates), Excel (data entry, sort/filter, and work within tables), Outlook (email and calendar management), and PowerPoint (create slides and present data)
Business planning, project management and implementation experience
Knowledge of HR responsibilities and procedures
Proficient problem solving approach to quickly assess current state and formulate recommendations

Senior Manager / Collections / Hunt Valley Resume Examples & Samples

7 years of billing supervisor/management experience in a large medical system or centralized business office setting
Review and evaluate recurring trends; identifies lapses in clinical department protocols that prohibit the collection of dollars due to administrative reasons, such as lack authorization, non-covered services, lack of timely filing, eligibility, exceed policy terms, etc. Collaborate and resolve issues with other Revenue Cycle departments; makes recommendations to external departments to implement appropriate measures to decrease lost reimbursement
Primary representative to third party payers to resolve high dollar accounts (over $50,000) for the Centralized Business Office
Evaluates daily/monthly and year to date performance of collection personnel, recommends improvement to individual staff account productivity and adherence to Centralized Business Office policy
Reviews monthly and year-to-date cash deposited/posted reports and reconciles any difference with Accounting. Work with Accounting and other departments involved in the handling of cash to resolve any problems regarding regular bank or credit card deposits and proper distribution of general ledger numbers, including the separation of Accounts Receivable payments and Bad debt recoveries. Implements monthly/yearly cash, days in Accounts Receivable and uncompensated care projections based on deposit and posted totals
Oversees Manager and staff in the Cash Posting division. Includes reviewing and delivering performance evaluations, training and disciplining all system support personnel. Delegates authority as determined appropriate. Provides a goal oriented work environment in which to implement the operation of the Cash Posting policies
Responsible for organizing and designing more efficient procedures for batching lockbox and mail cash, electronic and manual payment posting, denial research and proactive analysis, refund management, filing of remittances, and remittance retrieval
Responsible for improving the timeliness between the deposits and posting date of every payment. Implements reports and balance techniques for reconciliation between bank’s deposit and batch totals, batch totals and posting totals, posting total and system totals
Participate in departmental and organization-wide meetings/workgroups. Conducts weekly meetings with managerial staff and interacts closely with other departments to provide a smooth business flow to reflect the effectiveness and scope of all policies and procedures administered by the department
Resolves customer service issues promptly and with satisfaction to the patients involved. Demonstrates a positive and professional image at all times when interacting with patients, management, staff and others
7 years of billing supervisor/management experience in a large medical system or centralized business office setting preferably within an academic medical center
Knowledge of medical coding, related medical terminology, the use of medical records, billing claim forms, and federal and state regulations concerning the use of medical records and medical billing. Specifically, comprehensive knowledge of billing requirements for Medicare, Blue Cross and Blue Shield, Medical Assistance, Commercial Insurance and Health Maintenance Organization carriers is required
Strong analytical skills are necessary to be able to conduct analysis of various accounting problems. Demonstrated proficient organizational, analytical, and mathematical skills. Must be detailed-oriented to accurately gather and summarize data, construct graphs and charts, develop projections, etc. and posses the ability to interpret and explain this data to others
Demonstrated proficient personal computer skills, utilizing business applications such as spreadsheets, database programs, presentations programs, and scheduling software
Demonstrates the ability to perform responsibilities in a fast paced environment, requiring excellent organizational skills, sound judgment and critical decision making
Strong written, verbal and interpersonal communication skills are necessary to effectively interact or a variety of hospital administrators and management personnel when collecting information, or explaining financial strategies and models, etc
Ability to work efficiently and accurately, and to organize and plan work. Flexibility and adaptability to work under stress. Excellent negotiation and problem solving skills
Knowledge and understanding to adhere to established department policies for attendance, punctuality, procedures and safety and UMMC policies and procedures
Ability to effectively maintain professional competency, according to department policies, procedures and protocols

Manager, Collections Resume Examples & Samples

5+ years Commercial Collection Experience
Strong working knowledge of contracts as it relates to the management of collection
Advanced business presentation skills
Management experience a plus
5+ years experience in commercial credit & collections
Management courses relative to effective employee engagement (e.g. coaching for success, motivating team members, etc.)

Manager Collections Resume Examples & Samples

Communication- communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
Interpersonal skills- able to work effectively with other employees, patients and external parties
PC skills- demonstrates proficiency in Microsoft Office applications and others as required
Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution- oversees the development, deployment and direction of complex programs and processes
Project Management- assesses work activities and allocates resources appropriately
Basic skills- demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Manager, Collections Resume Examples & Samples

Oversees audits and analyzes aging reports and tracks collection efforts and may facilitate in collections
Serves as the escalation point of contact for client payment and aged invoice reconciliations
Collaborate with internal and external accounts receivable team to timely reconcile and process all assigned accounts
Ensures effective and timely escalations are made to obtain approval for processing
Compile and report on aged receivables, cash collected, and timing of expected payments
Responsible for training the collection team
Strong knowledge of the mortgage industry including Real Estate Default Servicing
Must possess Trustee experience
Requires strong knowledge of foreclosure process
Ability to provide exceptional customer service and interact with all levels of management
Work collaboratively to build positive and effective business partnerships with clients and across all cross functional teams
Strong analytical skills and great attention to detail
Minimum of 7-10 years of experience; default servicing experience
Collections Experience 3-5 years
LI-TD1

Manager, Collections Resume Examples & Samples

Degree in business or related field preferred
Two years recent experience in managed care contracting, or health care billing preferred
Minimum 5 years supervisory experience required
Minimum 5 years hospital collections experience, including commercial, Medicaid, and Medicare required
High level of interpersonal skills; must have excellent oral and written communication skills
Ability to read and interpret contracts required

Senior Manager, Collections Resume Examples & Samples

Manage escalated collections operations and the development of related policies and procedures
Identify and implement industry, country, geographical, and currency-specific needs and requirements to collect overdue balances
Work with operational collections teams to escalate delinquent accounts and return them to a consistent payment profile
Monitor accounts and develop reports to ensure compliance with policy, local, and legal statutes
Bachelors degree in Accounting or related field
Minimum 10 years related and supervisory experience
Extensive experience working in escalated collections and working with Debt Collection Agencies
ERP experience with oracle
Detail-oriented, organized, efficient, and ability to multi-task
Extensive knowledge of basic programs including Outlook, Excel and Word
Self-starter, ability to work in a fast paced ever-changing environment