Consumer Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the consumer representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Nienow

Raymundo

Nienow

7292 Bogan Crossing

Chicago

+1 (555) 579 0429

7292 Bogan Crossing

Chicago

Phone

p +1 (555) 579 0429

Experience Experience

Dallas, TX

Consumer Representative

Dallas, TX

Ledner, Toy and Bailey

Dallas, TX

Consumer Representative

Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Excellent punctuality and work attendance history
Build and maintain strong customer rapport
Update job and product knowledge by participating in educational opportunities
Proficient in multi-tasking within several computer applications and databases
Receive, listen to and respond to inbound calls from CenturyLink residential customers
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect

Los Angeles, CA

Consumer Loyalty Representative

Los Angeles, CA

Goyette, Tremblay and Parisian

Los Angeles, CA

Consumer Loyalty Representative

Manage a fluctuating workload while coordinating efforts within a team
Proactively creates opportunities for open, two-way communication with others
Additional duties as assigned by manager
Meet all service level agreements as set by management
Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs
Demonstrates strong commitment to providing excellent customer service
Support company values and mission to create a customer centric culture

present

Los Angeles, CA

Autodesk Consumer Group Furniture Industry Account Representative

Los Angeles, CA

Zieme-Bogan

present

Los Angeles, CA

Autodesk Consumer Group Furniture Industry Account Representative

present

Manage and develop key partnerships to expand business in existing accounts
Provide regular updates to management, operations and support staff concerning account issues, financial status, etc
Develop account plans toward the goal of overachieving your goals and revenue targets
Conduct ongoing meetings and events with key customer decision makers toward the goal of uncovering/ closing opportunities in new accounts
Consistently maintain sales opportunity and customer status information in Autodesk’s customer relationship management (CRM) system
Provide accurate and timely weekly, monthly & quarterly forecasts of business in the assigned accounts
Interface with various internal sales teams, functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quotas

Education Education

Bachelor’s Degree in Consumer Science

Kean University

Bachelor’s Degree in Consumer Science

Skills Skills

Proficient reading and writing skills with a strong ability to communicate verbally and in written form
Proficient writing skills. Ability to communicate and present to members of upper management
Ability to rapidly build rapport and trust with customers and efficiently and professionally resolve complex customer product issues through appropriate channels
Strong teamwork skills and ability to maintain confidentiality and integrity of customer data
Ability to manage multiple competing tasks
Intermediate proficiency with numeric data analysis
Ability to navigate windows based applications and possess multi-tasking abilities
Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook
Working knowledge of computers, office software, email and chat
Demonstrate excellence with listening, verbal and written communication skills

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Consumer Experience Representative Resume Examples & Samples

Closed loop communications with all customers to ensure complete resolution to all customer inquiries
Excellent relationship management, meticulous attention to detail and exceptional problem solving skills
Bi-lingual (Spanish) candidates preferred but not required

Autodesk Consumer Group Furniture Industry Account Representative Resume Examples & Samples

Develop account plans toward the goal of overachieving your goals and revenue targets
Drive sales to new customers thru yearly/multiyear contracts and value added solutions/offerings to an assigned territory
Foster strong relationships with new prospects, partners, and other internal sales teams
Manage revenue goals in your assigned territory
Conduct ongoing meetings and events with key customer decision makers toward the goal of uncovering/ closing opportunities in new accounts
Provide accurate and timely weekly, monthly & quarterly forecasts of business in the assigned accounts
Attend relevant Furniture trade shows to identify new prospective customers and promptly follow-up on leads from various sources
Consistently maintain sales opportunity and customer status information in Autodesk’s customer relationship management (CRM) system
Act as a professional representative of Autodesk, and give presentations to prospective client groups
Manage and develop key partnerships to expand business in existing accounts
Process customer transactions such as orders, quotas and sales contracts accurately and on a timely basis
Interface with various internal sales teams, functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quotas
Provide regular updates to management, operations and support staff concerning account issues, financial status, etc

Consumer Electronics Account Representative Resume Examples & Samples

Follow up on orders to ensure delivery by specified dates, run open orders report as requested
Process and follow up with customer requests, inquiries and complaints in a timely manner
Communicate with Order Analyst, Production, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders
Follow up on miss-shipped orders and complete shipping discrepancy form
Follow up on damaged orders and complete the incident form
Issue Return Material Authorizations and credit memos when applicable
Recommend the sale of additional or required merchandise to customer
Compile statistics and prepare various reports for management as requested
Maintain open and honest communication with department supervisor and/or manager
Compliance with HRD-003 (Garmin’s Attendance Policy)
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others
Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
Demonstrated proficiency using Microsoft Office Suite

Consumer Repossession Representative Resume Examples & Samples

Maintains appropriate account tracking and communication with repossession companies and auctions to monitor the progress of each repossession assignment. This also includes monitoring voluntary surrenders
Monitors monetary activity daily on all accounts assigned for repossession
Prepares any required documentation and obtains necessary information through skip tracing efforts to assist in the recovery of the bank’s collateral
Communicates and works closely with the various repossession companies and auctions to monitor the progress of each assignment
Takes all necessary action to obtain possession of the collateral or to collect delinquent payments
Communicates effectively with internal and external customers regarding all aspects of securing the collateral
2-3 years collection experience
Good knowledge of Fair Debt Collection and Consumer Laws
Knowledge of repossessions helpful
Quality service skills
Negotiation skills

Consumer Affairs Representative Resume Examples & Samples

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service
Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing
Experience in handling complex consumer related service matters (e.g., real estate, small claims court, dispute resolution, etc.)
Experience in developing or revising training materials and printed or recorded information for distribution to the public by researching and analyzing new and existing laws, regulations, and procedures related to consumer services programs to ensure than information provided to the public is accurate, appropriate, and disseminated in a timely manner
Experience in preparing a variety of written documents (e.g., investigative reports, complainant statements, correspondence, etc.) by using word-processing and database software programs (e.g., MS Word, WordPerfect, Excel, etc.) and a personal computer to create and produce documents in appropriate format and content

Voice of Consumer Representative Resume Examples & Samples

Basic knowledge of PC desktop applications
Good customer service skills including telephone etiquette
Basic problem solving and analytical skills
Can work in a team environment
Ability to work with little or no supervision

Consumer Category Management Representative Resume Examples & Samples

Deep understanding of the category product, business management, and sales challenges and strategies
Functional responsibility for the team in one or several areas (market analysis, marketing engagement, salesforce communication etc)
May lead engagement partnership with external IT vendor
Responsible for management of current cycle portfolio
Responsible for financial management of current cycle budget
Typically 8-12 years of professional experience with a combination of Marketing, Sales, Business Planning experienced preferred
Consumer and/or Commercial Partner management expertise -End User Account management as an alternative
Business planning skills, multidimensional

Consumer Loyalty Representative Resume Examples & Samples

Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding benefits, policies and programs
Analyze facts and data from the customer to determine next steps in call resolution
Represent the organization daily though customer contact and relationship-building
Communicate and coordinate with internal departments to facilitate accurate resolution of customer issues
Manage a fluctuating workload while coordinating efforts within a team
Gather information for measurement, analysis and reporting
Meet all service level agreements as set by management
Additional duties as assigned by manager
Demonstrate excellent verbal, written, and interpersonal communication skills
Interact with various levels of employees and departments
Asks clear, direct questions and listens carefully to responses, restating to clarify understanding to gather and document information from the customer
Proactively creates opportunities for open, two-way communication with others
Communicates thoughts clearly and concisely
Project a professional company image and positive, can-do attitude
Demonstrates strong commitment to providing excellent customer service
Build trust through complete follow-thru on customer commitments
Support company values and mission to create a customer centric culture

MVP Consumer Representative Resume Examples & Samples

MVP Consumer Agents (CSRs) are empowered to address the vast majority of contacts requiring a minimal number of escalated cases to the operations in Auburn Hills, Michigan. It is important to manage Escalated Calls to a minimum to prevent double handling of customers, cost escalation, and customer dissatisfaction
Calls beyond the prescribed empowerment levels of Supplier’s CSRs or which are beyond the CSR’s skill or training are referred to as an Escalated Call
CSR’s are required to create a Case Record in the CSC Agent Workbench Case Management System and document the initial contact and all pertinent information prior to escalating the call. These calls are then routed to one of three groups at the CSC operation depending on the issue. The groups and escalation types are as follows
Customer Facing Issues
Inquiries regarding the outcome of a vehicle inspection
Payment plan inquiries
Contract Cancellation refund amount disputes
Customer Name change requests
Contracts upgrade inquiries
Repair claim reimbursement disputes
Reinstatement of coverage requests
Request for copies of checks
2-4 years customer service experience required
Excellent verbal/written communication and listening skills required
Experience working with customers and dealers preferred
Automotive knowledge and experience preferred
Must be a self-starter/ independent worker with the ability to multitask and manage multiple customer cases simultaneously

Consumer Affairs Representative Resume Examples & Samples

Good presentation and numeracy Proficient in Word, Excel and Outlook
Good computer Skills Data entry
Accuracy (alpha and numeric)
Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions

Consumer Affairs Representative Resume Examples & Samples

Receive and handle both initial and escalated consumer communications without jeopardising the company’s reputation
Demonstrate in-depth knowledge of Colgate-Palmolive products and Consumer Affairs Procedures
Prepare customised responses for both direct contact and referred consumers
Be aware of fluctuations or trends in consumer communications and alert management as required

Consumer Representative Trainee Resume Examples & Samples

Research, resolve and respond to inquiries and correspondence via telephone, written communication and/or in person. Inquiries will be from members, providers, group leaders and internal staff regarding a diverse range of topics including, but not limited to, contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals
Responsible for selling ancillary products such as health, dental, life, Secure Hospital Indemnity Plan, Secure 300 Cancer Plan and any other newly created ancillaries
Responsible for stimulating interest and influence in the purchase or retention of products from BlueCross and Blue Shield of Kansas and its subsidiaries
Recognizes trends in the current market environment and makes recommendations to upper management for action, as it relates to individual product lines
Uses critical thinking skills to determine course of action needed to resolve inquiry or complaint
Must be comfortable being monitored for level of efficiency, accuracy and customer satisfaction and must be able to meet performance standards to achieve both individual and department goals
Must be able to communicate effectively with appropriate tone and content. Customer Service calls are recorded to ensure accuracy and to provide a tool for feedback for reps
Must be able to balance workload to ensure timely and accurate response to both internal and external customers
Initiate claims adjustments and update enrollment information through the on-line systems as determined necessary through inquiries
Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy
Must be able to follow a call guide
Ability to provide education to our members and providers on various avenues available to them to obtain information such as the website
Promote good working relations and positive work environment while acting as a role model to coworkers
Must remain positive, pleasant, and helpful under a wide variety of circumstances including angry customers. Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone. Communication by telephone and direct personal contacts will consume 95% of the workday. Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required. While performing the duties of this job, the employee is regularly required to talk or hear. Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision. Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch
High school education or its equivalent required. College or continuing education courses in communications, interpersonal relationships, psychology, anatomy, physiology, medical terminology, composition or business letter writing is preferred
Working knowledge of Blue Cross and Blue Shield of Kansas customer service systems is required upon completion of training
Detailed knowledge of contracts, benefit coding, enrollment regulations, rating practices and legal issues such as HIPAA, COBRA, OBRA, and MSP are required upon completion of training
Must be licensed to sell life and health insurance in the state of Kansas or be able to obtain and maintain a license to sell insurance prior to the completion of training
Must obtain and maintain CMS certification for selling Marketplace plans
Excellent customer service skills, problem solving skills and organizational skills are required
Must be comfortable working individually in a structured environment
Proficiency in Grammar, Spelling, Typing and Basic Math are required
Two year’s experience navigating multiple computer systems preferred
Two year’s customer service experience OR sales experience required
Excellent human relations and communication skills are required with the ability to interact positively with external customers and all levels of internal staff

Consumer Direct Representative Resume Examples & Samples

Excellent customer service skills (friendly, courteous and helpful)
Ability to speak clearly in a well-modulated voice using good diction and grammar
Ability to clearly communicate a product's features and benefits
Ability to make decisions with little direction
Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
Ability to multi-task in a fast-paced, constantly changing environment
Basic math skills (ability to calculate figures and amounts)
Basic computer and keyboarding skills (accuracy is a must)

Consumer Affairs Representative Resume Examples & Samples

Communicate with consumers and customers via telephone email HS product returns and letter to obtain needed documentation and appropriate responses including SCB coupon distribution to consumers through use of a guided script that are professional and efficient
Research retrieve and analyze customer/consumer and product data made available by various business units of the Schwan Food Company to recommend and implement actionable steps in the resolution of issues
Data includes customer/consumer information product attributes promotions new product roll outs changes to product allergens claims understanding latest food nutrition and diet trends foreign object handling repeat customers (offenders) and general legal guidelines related to product complaints
Analyze questions and complaints pertaining to products and services with successful delivery of resolution through referencing published materials secondary sources and/or senior staff
Maintain accurate collection and documentation of feedback from all parties contacted internal and external minimizing risk and liability to The Schwan Food Company
Coordinate information with legal regarding any consumer claims of foreign objects illnesses or injuries as a result of product manufactured by or distributed by various business units
Verify all information to ensure reliable and valid information is available for analysis
Formulate and communicate empirical data associated with product concerns and trends
Participate and complete all required training for annual certification program requested by management to further the career growth opportunities of the employee
Certification includes but is not limited to allergen hot call training food safety training nutritional and diet training legal/claims training and product knowledge training
Provide cross-functional support to each of the Business Units of the Company
Flexible work schedule may be required
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct
Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook
Intermediate proficiency with numeric data analysis
Intermediate interpersonal and communication skills
Ability to rapidly build rapport and trust with customers and efficiently and professionally resolve complex customer product issues through appropriate channels
Strong teamwork skills and ability to maintain confidentiality and integrity of customer data
Proficient writing skills. Ability to communicate and present to members of upper management

Consumer Affairs Representative Resume Examples & Samples

Overtime as required
Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment
Ability to manage multiple priorities at a given time
Retail management experience would also be considered

Consumer Tech Representative Resume Examples & Samples

Communicate with customers, primarily by phone, in a professional manner at all times
Answer customer questions concerning assembly, operation, repair and maintenance related to residential units
Answer consumer questions regarding engine, transmission, and other component tear down and troubleshooting
Document all customer, product, and call type information into Oracle while on a call
Utilize and support the Continuous Improvement process
Provides technical support to other technical support agents
Ability to read and interpret documents such as owner’s manuals for operation, assembly and basic safety procedures associated with MTD’s various outdoor power equipment products
Intermediate computer and keyboarding skills
Ability to read and understand technical drawings and prints
Knowledge of mechanical and operational theories common to general shop practices
Excellent customer service skills (Including but not limited to: friendly, courteous, helpful)
Ability to defuse and retain elevated customer contacts, while demonstrating empathy for the customer
Ability to communicate professionally and effectively. This includes but is not limited to: grammar, diction, tone of voice, and defusing and retaining customer contacts while demonstrating empathy

Consumer Affairs Representative Resume Examples & Samples

Preferred experience working in a call center environment and/or customer service experience
Working knowledge of computers, office software, email and chat
Demonstrate excellence with listening, verbal and written communication skills
Ability to navigate windows based applications and possess multi-tasking abilities
Proficient reading and writing skills with a strong ability to communicate verbally and in written form
Experience with MS Word, Excel, Email and Internet
High degree of accuracy and timeliness
Ability to manage multiple competing tasks
Fluency in Spanish a plus

Consumer Warranty Service Representative Resume Examples & Samples

Receive and respond to heavy volume consumer calls (both inbound and outbound), letters, emails and other contacts to resolve questions and concerns
Provide customer support warranty claims
Identify potential customer relations issues
Processing all necessary paperwork related to claim
Filing of paperwork
Attention to detail and desire to perform tasks accurately for troubleshooting of claim
Team player with a can do attitude based on expertise and customer perceptions
Order entry for replacement product and follow up with customer
Evaluation/comp of current older product lines inspection reports/questionnaire forms
Customer Interaction and Support
Operations and Delivery Process
Product and Industry Knowledge
Inspire (positive influence, celebrates successes, create compelling future, develops and motivates, team player
Impact (accomplish important work, reliable, executes, continually raises the bar)
Innovate (champions new ideas, continuous improvement, adaptable, practical solutions)
3-5 years of job related experience
Some College or equivalent work experience
No travel
Work is primarily sedentary in nature
Ability to handle a very large volume of phone calls while entering data
Ability to remain calm under pressure as well as multi-task
Possesses a clear understanding of urgency required in responsiveness
Must possess excellent communication skills, pleasant and efficient telephone manner
Above average computer functions in tying and data entry
Aptitude to learn new processes and master to adjustment

Consumer Representative Resume Examples & Samples

Ability to meet and exceed monthly sales goals
Strong customer focus
Ability to handle a high volume of phone calls in a structured environment
Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
Positive attitude with a strong customer experience and sales mindset
Prior sales experience in a customer-facing environment or commissioned based position

E-S Consumer Representative A Resume Examples & Samples

Satisfactory completion of high school algebra and trigonometry; in addition an acceptable working knowledge of the elements of polyphase electrical theory. The Company may require that the applicant demonstrate that the employee does, in fact, possess this required level of knowledge
Ability to speak before groups
Adaptability for sales promotion; must have suitable character, appearance and personality required for successful sales contacts. Adaptability for sales promotion to be determined by patterned interview
May be required to work irregular hours
Must maintain a personal appearance suitable for sales promotional contact work
May be required to provide personal transportation subject to reimbursement on a mileage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all requirements for driving the vehicle

Consumer Representative Resume Examples & Samples

Receive, listen to and respond to inbound calls from CenturyLink residential customers
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Build and maintain strong customer rapport
Perfect the customer experience by providing superior service
Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
Consult with customers to determine their wants, interests, and needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty
Advise, consult, multi-task, and problem solve with your customer , which includes complaints and general calls in regards to service, billing, payment and other service related issues
Meet required customer service and sales performance objectives by determining the best customer experience solution on every call
Use various computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Update job and product knowledge by participating in educational opportunities
Data entry with speed and accuracy
“Other Duties” Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.”