Service Center Representative Resume Samples
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Service Center Representative Resume Samples
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JJ
J Jerde
Javier
Jerde
9556 Lennie Lake
Phoenix
AZ
+1 (555) 124 6457
9556 Lennie Lake
Phoenix
AZ
Phone
p
+1 (555) 124 6457
Experience
Experience
Boston, MA
Service Center Representative
Boston, MA
Kovacek-Blick
Boston, MA
Service Center Representative
- Prioritizes incoming work to ensure completion of work within the established department service standards
- Assists Advisors with business succession plans, split broker-dealer agreements and bank networking agreements
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
- Performs other duties as assigned
- Assist on system testing and verification, collect sign off and approval
- Contribute to the success of the team by assisting in the achievement of the department’s service level goals
- Assist on client onboarding, initialize password, distribute software on CD
Chicago, IL
Inbound Service Center Representative
Chicago, IL
Feeney-Connelly
Chicago, IL
Inbound Service Center Representative
- Works with the Director to develop and implement operating objectives aimed at improving safety, quality, and production performance qualifications
- Communicate effectively and provide management of team
- Acts as the key driver of continuous improvement for the production team and implements continuous improvement processes
- Work with the marketing team to create effective and compelling sales material, presentations and client follow-up documents
- Influence purchase behavior and make a SALE!
- Work directly with customers via telephone, to collect payments owed in order to motivate current customers to renew subscription
- Lead support personnel working in various systems including Microsoft, Macintosh and Linux operating systems and applications
present
Dallas, TX
Global View Associate Service Center Representative
Dallas, TX
Bahringer, Anderson and Langworth
present
Dallas, TX
Global View Associate Service Center Representative
present
- Setting development priorities & ensuring on-time delivery
- Leading delivery of onsite & offsite development teams
- Research and present industry best practices to product development and business stakeholders at all levels
- Versatility and flexibility to work within constantly changing priorities with enthusiasm
- Manage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary
- Provide follow-up on issues in an effective and time sensitive manner
- Passionate about innovation, particularly how large organizations can use various technologies, partnerships, and even educational institutions to accelerate innovation efforts
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
San Diego State University
Bachelor’s Degree in Accuracy
Skills
Skills
- Knowledge of Human Resources theories, principles and practices is highly desirable
- Knowledgeable in disability plan eligibility, coverage and benefits
- Professional certification (PHR, SPHR) is highly desirable
- Strong administrative and customer service experience in an academic or professional office environment
- Excellent analytical skills with the ability to investigate and resolve discrepancies and ensure integrity of data
- Proficient in Windows-based computer programs with excellent navigational skills
- Professionalism: Acts openly and honestly with a professional and mature manner
- Excellent telephone manner with clear, concise and professional communication skills
- Demonstrated knowledge and proficiency with current office computer software such as Word, Excel, PowerPoint, and Outlook
- Ability to learn quickly and efficiently
15 Service Center Representative resume templates
Read our complete resume writing guides
1
Service Center Representative Resume Examples & Samples
- Phone answering, information inquiry, password reset, account unlock
- Maintain customers relationship, including handling unpleasant customers
- Resolve/ record / report complaints. Work with application team to solve customers related issues
- Explain application usage, suggest improvements to communications (eg. website, FAQ)
- Assist on client onboarding, initialize password, distribute software on CD
- Report generation. (Risk Metrics, ACL review, Client statement)
- Assist on system testing and verification, collect sign off and approval
- Entitlement administration
2
GV Associate Service Center Representative Resume Examples & Samples
- Minimum of a high school diploma (A-level)
- German language – fluent (C1)
- Cooperates with team members. ACADEMIC / COMPETENCIES REQUIRED
3
Claims Service Center Representative Resume Examples & Samples
- Claim related project work
- High degree of accuracy and strong attention to detail
- 1-2 years of relevant claims experience
- Auto/Home Claims FNOL or Adjusting
4
AXA Service Center Representative Resume Examples & Samples
- Answer inbound customer service calls in call center environment, taking calls from Advisors, their staff, and retail clients
- Process operational transactions/data input as needed
- Research complex situations and define the actions necessary to resolve the situation. Assume ownership of the inquiry and see it through to a timely resolution
- HS diploma or equivalent required, AA/BA preferred
- Minimum Experience required: Prior operations or financial service call center experience required. Must have excellent telephone service/relationship management skills and desire to pursue career in customer service in call center environment
- Software/Systems Skills Required/Preferred: Proficient in Microsoft Office and web based applications. Ability to assist customers in call center environment while accessing data via multiple PC lookup applications. Must have excellent PC and data input skills
- Positive, customer focused attitude and demeanor with a desire to provide outstanding service
- Problem solving skills and attributes
- Ability to work effectively within a team environment
- Able to learn complex financial information and terminology at a fast pace
- Accurate with attention to detail
5
Claims Service Center Representative Intern Resume Examples & Samples
- Setting up new auto and home losses from client phone calls
- Answering calls regarding existing claims status, including handling limited tasks associated with those claims
- Providing clients with exceptional quality and efficient customer service
- Junior Status or equivalent
- GPA of 3.1 or above
- Previous customer service experience, preferably via telephone
- Combined keyboard and data entry skills
- Professional telephone etiquette including excellent verbal communication skills and use of proper grammar
6
PP Service Center Representative Resume Examples & Samples
- Answer phones, voicemails, and email inquiries in a professional and courteous manner
- Provide personalized customer service at the highest level
- Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources. Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies
- Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable to the client
- Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports)
- Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
- Meet all assigned Service Level agreements
- Financial system experience, including queries and data analysis, preferably in SAP
- Experience with electronic communication: Lotus Notes, etc
- Experience in an Accounts Payable environment
- Experience in a Call Center environment
- Knowledge of basic accounting principles
- Thorough understanding of Accounts Payable and Procurement processes including an automated 3-way match system
- Ability to multi-task in a fast paced, high volume environment
- Problem analysis and solving; exercises good judgment
- Understands the financial impact of decisions made
- Strong follow-up skills
- Drives process improvement: analyzes business processes and develops solutions that will improve performance and results
7
Service Center Representative, Dedicated Resume Examples & Samples
- Research complex situations, set customer expectations, and define the actions necessary to resolve the situation
- Assume ownership of the inquiry and see it through to a timely resolution
- Complete operational tasks including data input
- Communicate with internal departments to improve processes and timely processing
- Actively participate in customer service training and other training to remain current with operational policies and procedures
- Communicate operational and financial industry policies and procedures. Work to accommodate resolution outside of normal procedures when necessary
- Monitor and respond to email correspondence in a timely manner
- Mentor Service Center personnel by assisting with questions & handling escalated items
- Utilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership. Assist in the resolution of escalated issues
- Identify process/procedure enhancements that drive the business forward and promote change
- Assists and/or conducts team huddles
- Assist with projects to improve the advisor experience and overall efficiency
- Strong MS Office skills, Beta experience preferred
- Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized
- 3 years of previous customer service experience
- 2 years of LPL experience in the Service Center or another customer facing department within LPL
- 3 years of financial services experience required, investment services preferred
- FINRA license preferred
8
Service Center Representative Resume Examples & Samples
- Phone Requirements
- Queue Processing
- Email Processing: During overnight and all day Saturday and Sunday
- Audit Meetings: PSP is to participate in audit meetings at least once a month for quality assurance review
- Strength Trainings: PSP is to participate in strength trainings when they are given
- Award Nomination
- Communication with Management
- PSP is to bring all work order related questions first to a Team Lead and then to a Supervisor if no TL is available
- PSP is to take all employee or policy issues to their direct Supervisor, then to another Supervisor or Manager if their direct Supervisor is not available
- PSP will need to inform a Supervisor, or Team Lead if no Supervisor is available, if there is a large amount of queues in any bin OR queues have not been processed in the above mentioned time frames
- IPMP (Jll Employees Only)
9
Service Center Representative Resume Examples & Samples
- Schedule Shared Resources
- Process Service Requests (create, update, close, queue, fax, e-mail etc.) in a timely fashion
- Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)
- Maintain knowledge in key systems and applications (websites, databases, metrics)
- Assist with training new employees
- Assist with special projects
- Assist Property Relationship Leads (PRL)
- Bi-Lingual CSR’s will support German speaking customers in addition to the English customers
10
Service Center Representative Resume Examples & Samples
- Associate’s degree or higher, preferred
- 1 years’ experience
- 2 or more years’ experience, preferred
- Corporate Real Estate experience
- Typing: 45 words per minute
11
Service Center Representative Resume Examples & Samples
- Proactively engages our LFS Premier Partners members to ensure their service and business growth needs are being met
- Processes compensation payout changes
- Performs regular quality reviews of compensation levels to ensure accuracy
- Assists Advisors with business succession plans, split broker-dealer agreements and bank networking agreements
- Fully understands regulatory and internal requirements to ensure requests are not processed if they are not within stated regulations and procedures
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
- Meets or exceeds departmental quality and service standards
- Works overtime as needed
- Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
- Makes routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines
- Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role
- Monitors daily log reports to identify business to be processed
- Prioritizes incoming work to ensure completion of work within the established department service standards
- Performs data entry to maintain records and process information
- Responds to routine inquiries from internal and external stakeholders
- Provides written documentation as directed
- 0 - 1+ Years of general experience - need not be directly related to position
- Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
- Demonstrates ability to evaluate information and the implications of a course of action or solution
- Evaluate trends in data or information
- Ability to perform under stress in cases of emergency, critical or hazardous situations
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
- Finds common ground and can gain collaboration among management, colleagues and peers
- Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers)
- Demonstrates strong interpersonal skills with a collaborative style
12
Senior Service Center Representative Resume Examples & Samples
- 2 year degree preferred
- 1 year in a security or law enforcement environment, communications center 2+ years preferred
- Additional experience in emergency medical services or fire service
- Proficient in Word, Excel and other Microsoft Office Suite programs
- Strong organizational and management skills
- Ability to multi-task and work both in a team and independently
- Ability to function effectively in a dynamic work environment
- Excellent interpersonal skills; strong emphasis on customer service
- Excellent business writing and verbal communications
- Detail oriented
- Technical knowledge of C-Cure 9000 Access Control System
- Experience utilizing video surveillance systems
13
GV Associate Service Center Representative Resume Examples & Samples
- Spanish language – fluent (C1)
- English language – advanced (B2)
- Communication: Speaks and writes clearly and expresses self effectively in Spanish and English
14
Etime Service Center Representative Resume Examples & Samples
- Excellent client services skills
- Serves as primary support liaison between company and client
- Interpret client needs through discovery and analysis
- Maintains all client data current and updated in the applicable CRM systems or databases
- Develop product expertise with Enterprise eTIME and business domain expertise with Time and Labor Management concepts and solutions
- Is able to execute on required process/procedure by using the available knowledge tools
- Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of time and labor management
- Applies independent thinking and exercises discretion when brainstorming supportable solutions and contributing to and/or leading initiatives
- Participate in special projects and other regional initiatives as required by management
- Conveys client feedback to internal functional leaders to improve the client experience
- Utilize product expertise to formulate solutions and implement to deliver desired results generating revenue through specialized services billing and coordinate project billing
- Demonstrates proficiency in supporting and troubleshooting the Time and Labor Management Systems to the client's expectations and satisfaction. This includes but is not limited to data integration interfaces, data collection software and clocks
- Is innovative in gaining expertise in areas where opportunities to learn and enhance knowledge have not occurred through formal classroom training
- Business to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise
- Preferred experience in relevant industry, as HRIS practitioner and/or with HR/PR system implementations
- Knowledge of trouble shooting techniques to help resolve common client issues
- Ability to communicate to all levels of associates, including Sr. Management
- Experience with Kronos Workforce Central or Time and Labor concepts desired
- Coursework toward FPC, CPP and/or PHR certification preferred
- Strong Service Orientation
- Maintains focus and overcomes obstacles to complete work
- Collaboration/Relationship Building
- Uses time and resources efficiently
- Results-orientation/exceeding client expectations
- Domain Knowledge/Technical Competency
- Decision Making and Judgment
- Accountability
- Project Communications (Internal and External)
- Understanding of Products/Applications
- Demonstrates Professional Principles
- Excellent oral and written communication skills (persuasion, motivation)
- Mentoring & Leadership Skills
15
Service Center Representative Resume Examples & Samples
- Daily Operations
- Rep is to provide customer service to all callers, enter the required work order and dispatch to the service provider
- Rep is to follow the escalation process for all urgent and emergency work
- The Rep is required to be logged into their phone during the entirety of their scheduled shifts. The phone system acts as the shift time card
- Any use of the following statuses requires permission from a Supervisor: Training, Agent Project, and Team Lead Project
- Rep must inform a Supervisor immediately (or Team Lead if no Supervisor is available) when using the following statuses: Unscheduled Break, Technical Difficulty
- Typing at 45 words per minute
- Experience working in a professional environment
16
Claims Service Center Representative Resume Examples & Samples
- Set up new auto and home losses from client phone calls
- Answer calls regarding existing claims status, including handling limited tasks associated with those claims
- Ability to process information and react quickly and appropriately
- Prior customer service experience
17
Service Center Representative Resume Examples & Samples
- Daily receiving and shipping of and in-house repair merchandise received from all T&Co Canadian stores as well as our external vendors and various shipping couriers. Maintain and update departmental logs and manifests
- Organize, review and carefully inspect merchandise for evaluation of work to be performed, based on customers’ requests in accordance with established standards and specifications. Organize and provide parts where required and making notations on the job bag for appropriate billing
- Maintain and update TSC Canada repair system for all repair jobs both incoming and outbound, as per JDE Opus standards referring to T&CO standard price and time guidelines
- Provide excellent customer service support either by email or by phone; for estimates, inquires or job follow-up in a timely manner
- Assist other team members or management with other various tasks based on business needs
18
Service Center Representative Resume Examples & Samples
- Assist with Special Projects
- Ensure IPMP compliance requirements are met (average talk time, ACW, self-serve, errors, RONA, etc.)
- Participate in evacuations and take shelter drills
- Complete Scheduled Training
19
Service Center Representative Resume Examples & Samples
- Answer calls and process service requests from a variety of geographically dispersed facilities
- Process incoming customer and client emails
- Manage client driven PSI KPI/ service levels according to the MSA
- Monitor telephony queue time to maximize productivity
- Ensure all service requests are routed and dispatched to specified provider within the set client guidelines
- Ensure all database needs (including modifications or discrepancies) are communicated to the data manager/ management team
- Follow up and compete all work as per established call center guidelines
- Coordinate and follow up the resolution of customer issues
- Communicate emergent and rush work orders to providers in the field and follow-up with customers
- Perform other related assignments as assigned and as business may dictate
- Provide accurate, timely client work orders which result in highly satisfied customers
- Assist all teams with unusually high call volumes and emergency situations
- Adhere to all PSC specified and client driven standards for daily work order processes
- Meet all daily and monthly productivity measures
- Remain calm and professional in emergency situations and follow approved channels including notification of appropriate personnel until resolution
- Meet all daily/ monthly productivity measures
- Other duties
- Customer service oriented with a proactive outlook
- Cheerful, calm, even tempered, and motivated demeanor
- Organized and efficient with high attention to detail
- Excellent typing and data entry skills
- The ability to effectively communicate verbally and in writing
- Team player attitude; able to work in a group and share information
- Flexible/ Adaptable with work flow, process updates, and policy changes
- Dependable and punctual to all established working hours along with department, project, or department meetings
- Ability to learn quickly and efficiently
- Ability to follow specific processes and policies; this includes department, corporate, and client policies
- Computer proficiency is a must; Microsoft Windows applications (Word, Excel, & Outlook. Power Point and access is a plus)
- Prior call center service is a plus
20
Service Center Representative Resume Examples & Samples
- Performs other duties as required to meet the customer requirements,
- Prepares analysis, reports, certificates for the client’s employees
- Romanian – fluent (C1)
- English language – fluent (B2)
- Czech language – not needed, basic is an advantage
- Communication: Speaks and writes clearly and expresses self effectively in Romanian and English
- Continual Learning: Learns new and basic Payroll, Tax and software related information in both a classroom and in a hands-on environment. Takes basic concepts and apply them to new and more complex situations
- Accountability: Holds self accountable to requirements and expectations. Takes full responsibility for results
21
Service Center Representative Resume Examples & Samples
- Experience using Oracle HRMS, Excel, and Electronic Data Management System (EDMS)
- Knowledge of Human Resources theories, principles and practices is highly desirable
- Professional certification (PHR, SPHR) is highly desirable
22
Service Center Representative Resume Examples & Samples
- Experience reviewing, analyzing and processing invoices
- Familiarity with LANL HR processes and procedures
- Experience reporting and tracking data in HR Oracle systems and applications
- Familiar with DOE Policies and Procedures
23
Senior Service Center Representative Resume Examples & Samples
- Minimum of 1 year of relevant experience; 2+ or more years, desired
- Typing at 60 words per minute, preferred
- Strong knowledge of JLL PSC processes
- Proficient in Microsoft applications, preferred
24
Service Center Representative Resume Examples & Samples
- Minimum 1 year of relevant experience
- 2 or more years, preferred
- Corporate Real Estate experience, preferred
- Minimum: Typing at 45 words per minute
- Preferred: Typing at 60 words per minute
- Microsoft Office experience
25
Service Center Representative Resume Examples & Samples
- Associate’s degree or higher
- Minimum of 1 year of relevant experience
- 2+ years of relevant experience, preferred
- Experience working in a professional environment, preferred
- Excellent customer service
- Typing 45 words per minute
- Typing 60 words per minute, preferred
26
Employee Service Center Representative Intermediate Resume Examples & Samples
- Administer assigned employee program (i.e. Apprenticeship Program) for eligible employees including database maintenance, employees’ eligibility checks, coordination with different business units to collect required information and/or documents, order placement and distribution of certificates/plaques and awards/gifts to business units or employees
- Respond to queries regarding the program from managers and employees
- Provide administrative support to HR client group which may include employee form preparation such as Requisition to Hire, Notice of Change, Request for ROE . Assistance may also be required for Employee Transfer and Termination Letters
- Maintain employee databases such as training records/certificates and Performance Review completion for new and existing employees
- Provide research assistance as required
- Arrange seminars and meetings
- Distribute communication materials (including email communication) for the group to the business units, employees, and outside service providers
- Organize HR files and documentation on company intranet
- Scan and save HR forms and employee documents per e-Filing standards on JDE Supplemental Data and other modules (i.e. Competency modules) for each assigned client group and/or divisions
- Organize HR files for archiving to Iron Mountain
- Respond to employees’ inquiries made through the call center and the ESC inbox
- 2 to 3 years’ experience in an office environment
- Intermediate computer skills: Microsoft Work, Microsoft Excel, Microsoft Outlook
- Computer skills: JD Edwards
27
Inbound Service Center Representative Resume Examples & Samples
- Directs and coordinates production activities to achieve maximum operational and cost efficiency while providing our customers with on time delivery of their mail
- Acts as the key driver of continuous improvement for the production team and implements continuous improvement processes
- Works with the Director to develop and implement operating objectives aimed at improving safety, quality, and production performance qualifications
- Oversees, monitors, and coordinates team activities, to achieve the overall team's established goals
- Analyzes workflow and assignments to ensure operations run efficiently
- Manages USPS relationship, business accounts, and all related compliances and filings including, but not limited to: Permits, CAPS, NCOA, and Periodical (Bulk), Standard, statements of ownership etc
- Assists in preparation of annual and monthly budget by recommending equipment purchases, negotiating leases and maintenance contracts, and monitoring labor cost and postage requirements
- Manages courier relationship and validates related billings
- Manages equipment fleet and related capital, lease and operating expenditures
- Attend The Oklahoman Sponsored events to sell subscriptions, with a focus on acquisition
- Coordinate events and onsite presence maximize sales exposure
- Engage consumers with charisma and energy, not only to deliver vital product talking points and demonstrations but to provide a fun and memorable experience
- Influence purchase behavior and make a SALE!
- Bring The Oklahoman to life by demonstrating the functionality and ease of use and positive emotional benefit gained for consumers
- Must be able to work independently and also as a member of a cohesive team. Has the physical stamina to set up and breakdown kiosks, carry handouts and stand for extended periods of time
- Reacts to changes productively and handle other essential tasks as assigned
- Mail invoices to current subscribers to collect payments
- Places a minimum of 70 outbound calls each day
- Consistently meets departmental sales goals
- Demonstrated ability to listen, elicit information efficiently, comprehend and resolve customer issues
- Provide excellent customer service by being attentive, respectful and professional at all times
- Work was a team with other retention specialists to ensure optimum customer satisfaction
- Good organizational skills and the ability to multi task in a fast paced environment
- Strong PC skills and able to type at least 45 WPM
- Superior closing skills
- Strong PHP development skills including full lifecycle development in a Linux/Apache/MySQL/Memcache environment
- Prior development with XCode, Android Studio or related technologies, with published applications
- Good working knowledge of source code management systems like Git or SVN
- HTML5, CSS2+, and JavaScript experience
- Experience with SOLR, Node and Redis is a plus
- Experience with Urban Airship and Web Sockets is a plus
- Well-developed analytical and problem solving skills; business acumen
- Team player attitude
- Bachelor's degree with 3-5 years of experience preferred
- Meet or exceed monthly, quarterly, and annual revenue goals
- Win big deals and attract repeat business
- Attend events and receptions to network, drive new business, and deepen existing relationships
- Work with the marketing team to create effective and compelling sales material, presentations and client follow-up documents
28
Inbound Service Center Representative Resume Examples & Samples
- Lead support personnel working in various systems including Microsoft, Macintosh and Linux operating systems and applications
- As the manager of this group you will be responsible for supporting a 24x7 operation. This will include after-hours on-call support which is based on a rotational schedule. You will also be on call for support of your team as needed
- Coordinate, assist and participate with projects throughout the company
- Manage the call tracking system that logs trouble tickets and service requests for both groups
- Support corporate objectives and follow policies and procedures on behalf of management
- Communicate effectively and provide management of team
- Bachelor's degree with a minimum of 5 years' experience leading teams of 4 or more
- Candidate should have in-depth experience in Cisco, VMWare and Microsoft products as well as Windows and Mac operating systems
- Candidate should have strong technical knowledge and troubleshooting techniques
- Must be customer service focused with strong communication, problem-solving and organizational skills
- Extensive Linux administration required
29
Service Center Representative Resume Examples & Samples
- Proactively engages our LFS PREMIER PARTNERS members to ensure their service and business growth needs are being met
- 0-1 years’ experience in the financial services industry that directly aligns with the specific responsibilities for this position
- Ability to read, analyze and interpret internal documents such as policy and procedures and standard operating procedures
30
Global View Associate Service Center Representative Resume Examples & Samples
- Setting development priorities & ensuring on-time delivery
- Provide best practices for all aspects of the product/service lifecycle and deliver quality solutions that meet desired business outcomes
- Research and present industry best practices to product development and business stakeholders at all levels
- 3+ years of experience leading and coaching software development teams in an agile model
- Ability to deal effectively with a diversity of individuals at all organizational levels
- A deep customer focus with the ability to align product and technology strategy to key customer pain points
- Passionate about innovation, particularly how large organizations can use various technologies, partnerships, and even educational institutions to accelerate innovation efforts
- Has worked closely with Product Owners to understand the enterprise platforms requirements
- 10+ years of application development experience and having full application development to deployment experience
- Experience with (SDLC) software methodologies such as Scrum/Agile
- Experience in J2EE, Design Patterns and SOA/Integration technologies
- Familiarity with Puppet, Artifactory, Jenkins, GIT, Maven
31
Global View Associate Service Center Representative Resume Examples & Samples
- Act as an internal expert for the employees of a designated client base
- Make outbound calls to employees and other shared service providers internally at ADP as required
- Contribute to assigned projects associated to client service and complete assigned tasks
- Assist with HR/Payroll Practitioner calls and tickets as required
- SAP knowledge and FPC preferably
- Bi-Lingual (English/Spanish)
- Ability to work varying shifts
32
Service Center Representative Resume Examples & Samples
- Knowledge of HRIS (Oracle HRMS, Oracle iRecruit, Request Tracker, Broadsoft, EDMS)
- Relevant professional certification, e.g. PHR, SPHR, etc
- Demonstrated familiarity with HR policies, practices and procedures
- Demonstrated ability to recommend, develop, and implement process improvements
33
Service Center Representative Resume Examples & Samples
- Strong administrative and customer service experience in an academic or professional office environment
- Demonstrated knowledge and proficiency with current office computer software such as Word, Excel, PowerPoint, and Outlook
- Experience handling and maintaining confidential records appropriately
- Demonstrated ability to work collaboratively and effectively with individuals, units, and constituencies of multicultural backgrounds
- Excellent analytical skills with the ability to investigate and resolve discrepancies and ensure integrity of data
- Ability to organize, plan, and prioritize work while managing multiple tasks simultaneously with successful outcomes within deadlines
- Ability to develop ideas in a logical sequence, to process data efficiently, accurately, and develop effective solutions in a fast-paced, high volume environment
- Bachelor’s degree in human resources, management or related field or equivalent level of training and/or experience
- Experience interpreting and applying human resources policies and procedures
- Experience preparing and delivering professional presentations in a group setting
- Experience with payroll and/or human resources management systems, such as BANNER
- Experience with on-line applicant tracking systems, such as PeopleAdmin
- Experience working in a state agency or a university setting
34
Laboratory Service Center Representative Resume Examples & Samples
- Education: High School diploma or equivalent
- Licenses/Certifications: Certified by approved medical trade school program in phlebotomy. (Approved agencies: acacert, ncctinc, amt1 and ascp)
- Experience / Knowledge / Skills
- Three years clinical work experience including phlebotomy
- Prior experience in a business office or customer service setting is preferred
- Proficient typing / keyboarding skills
- Must have a positive can-do attitude while providing guidance and technical expertise to other employees in the department
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann
- Performs daily lab operations including collections, sample processing, result reporting/distribution, personnel direction (as appropriate), and clerical duties as required to maintain efficient work flow, at a competent level and according to the age/needs of the patient/population served, communicating special circumstances to appropriate personnel
- Interacts with hospital personnel, volunteers, physicians and patients as to specimens and orders coming into the Laboratory and/or reporting results out according to the policies and procedures of the Laboratory Services and with sensitivity to their needs
- Complies with policies, procedures, and initiatives of laboratory services, the hospital, and system; understands, communicates and complies with standards and conditions set forth by various governmental and accrediting agencies including TJC, CAP, AABB, CMS, HCFA and CLIA
- Performs duties in a manner to promote quality patient care and customer service/ satisfaction, while promoting safety, cost efficiency, and a commitment to the PI process
- Gains/maintains functional knowledge of system computers as required by job assignment
- Ensures safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
35
Laboratory Service Center Representative Resume Examples & Samples
- One year clinical work experience including phlebotomy or graduate of an approved medical trade school program
- Collects/processes/distributes specimens according to policies/procedures at a competent level and according to the age/needs of the patient/population served. Delivers reports and supplies to clients
- Performs limited testing (defined by CLIA’88 as waived or moderately complex) under the direct supervision of (at a minimum) a Laboratory Tech II, communicating special circumstances to appropriate personnel
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system in an accurate manner
- Explains all required forms to the patient or guarantor and obtains necessary signatures
- Ensures medical necessity compliance by obtaining necessary data, reviewing compliance system, communicating information to patient or guarantor and obtaining necessary signatures
- Protects the financial integrity of the organization by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
- Posts payments in the computer system and generates the appropriate patient receipts
- Interacts with hospital personnel, couriers, billing office staff, insurance companies, physicians’ office staff, physicians, as well as patient and their families according to the policies and procedures of the organization in an effective and professional manner with sensitivity to their needs. Completes thorough and accurate documentation of interactions
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Laboratory Service Center Representative Resume Examples & Samples
- Collects/processes/distributes specimens according to policies/procedures at a competent level and according to the age/needs of the patient/population served
- Delivers reports and supplies to clients
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system in an accurate manner
- Ensures medical necessity compliance by obtaining necessary data, reviewing compliance system, communicating information to patient or guarantor and obtaining necessary signatures. Protects the financial integrity of the organization by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames
- Interacts with hospital personnel, couriers, billing office staff, insurance companies, physicians’ office staff, physicians, as well as patient and their families according to the policies and procedures of the organization in an effective and professional manner with sensitivity to their needs
- Completes thorough and accurate documentation of interactions
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Service Center Representative Resume Examples & Samples
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Assigns new claims to the appropriate claims handler
- Understanding of claims management
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
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Service Center Representative Resume Examples & Samples
- Two to Five years+ work experience in a complex customer service environment
- Able to prioritize and juggle multiple competing responsibilities
- Possess basic understanding of pension benefits and the laws relating to employee benefits
- Proficient in Windows-based computer programs with excellent navigational skills
- Ability to remain calm and cool-headed in a fast-paced, self-directed team-based environment
- Excellent organizational, communication and customer service skills
- Projects positive, professional attitude
- College diploma preferred
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Service Center Representative Resume Examples & Samples
- Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.)
- Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines.(Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.)
- Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives
- Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the departments ongoing goals and objectives
- Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management
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Participant Service Center Representative Resume Examples & Samples
- Partner across the organization to research and resolve complex inquiries
- Build quick rapport with participants within the span of a phone call achieving first call resolution
- Assist customers with any technical issues experienced with our website and escalate any issues to management appropriately
- Document and track significant discussions or complaints. Initiate follow-up as appropriate
- Identify trends and patterns of participant issues, and escalate to appropriate resources
- Excellent communication, problem solving and time management skills
- Computer literate with proficient keyboarding skills and the ability to learn and adapt to new software applications
- Excellent listening skills and the ability to ask probing questions to understand participant concerns
- Minimum college graduate with previous work experience in a financial services 'call-center' environment with demonstrated service aptitude
- Ability to develop quick rapport with customer base by demonstrating excellent interpersonal and communication skills
- Solid organizational and priority management skills, particularly in an environment of rapid change
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Employee Service Center Representative Resume Examples & Samples
- One (1) year of experience in a call-center, or customer service related employment required
- Strong communication skills at all levels – including written and oral
- Strong process skills (process-oriented)
- Ability to manage detailed work within constant deadlines and time constraints
- Ability to work well independently and be part of a team environment
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Service Center Representative Resume Examples & Samples
- Answer inbound service related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities
- Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures
- Provide the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs
- Maximize opportunities to increase sales of Foresters Financial products and services through retention programs and procedures
- Contribute to the success of the team by assisting in the achievement of the department’s service level goals
- Own the results, share work experiences and willingly seek and accept personal accountability
- 1-3 years of inbound Service Centre experience with a proven track record of personal and career progression
- Ability to self-manage workload volumes and changing priorities in a team environment with a strong results-oriented focus while delivering quality service
- Proficient in both verbal and written communication skills to effectively communicate with internal and external customers/partners and vendors
- Ability to listen carefully, organize and communicate complex information while keyboarding in order to meet customer expectations
- Results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisions
- Comfortable working within clearly-defined policies, procedures and processes
- Intermediate computer skills, including strong keyboarding and aptitude to learn new systems
- Knowledge of Service Center Call Metrics and Key Performance Indicators is a strong asset
- Knowledge of life insurance industry products and services a preferred asset
- College Diploma or University Degree an asset
- Bilingual French or Spanish a plus
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GV Associate Service Center Representative With Russian Resume Examples & Samples
- To successfully complete the training program for this position and develop the skills required
- Effectively utilize CRM (Customer Relationship Management) to access individual employee account information, corporate client data and issues management
- Receive and respond to daily inbound calls / inquiries from employees and management with the goal of resolving the customer’s concern on the first contact
- Ability to solve / close tickets
- Triage tickets for proper incident management
- Document calls and issues in CRM tool
- Identify sensitive customer concerns and escalate when necessary
- Make outbound contacts to clients and other shared service providers internally at ADP or externally at client vendors (e.g., client benefits service centers)
- Provide information to clients via outbound email, CRM or fax
- Administrative support of a payroll team according to a team and client requirements
- Meet other superior´s requirements
- Perfect command of Russian and English language (oral and written)
- Excellent troubleshooting/ problem solving skills
- Ability to prioritize and multi-task
- Experience/Skills:§ Perfect command of Russian and English language required for client interfacing (oral and written)§ Good PC skills § Excellent troubleshooting/ problem solving skills§ Excellent communication skills - verbal, listening and written § Ability to prioritize and multi-task2.Education:§ High School diploma or equivalent
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Employee Service Center Representative Resume Examples & Samples
- Provide administrative support to HR client group which may include employee form preparation such as Requisition to Hire, Notice of Change, Request for Record of Employment. Assistance may also be required for Employee Transfer and Termination Letters
- Complete special project assignment as dictated by HR business needs
- Post communication of client group to company intranet
- Assist HR client group regarding employee background checks
- Provide new hire orientation seminars
- Review and upload sign-on packages
- Scan and save HR forms and employee documents per e-Filing standards for each assigned client group and/or division
- Respond to employees’ inquiries made through the call center and the Employee Service Center (ESC) inbox
- Issue employment verification certificates or apprenticeship hour’s certificate received through the call center and the ESC inbox
- 1 to 2 years’ experience in an office environment
- Human Resource department experience preferred
- Advanced knowledge in the use of Microsoft Outlook, Word and Excel
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Service Center Representative Senior Resume Examples & Samples
- Reviews new incident and statistical reports; communicates quality issues using application software in a professional and productive manner
- Acts as primary liaison with customer in solving problems related to the application process and service
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
- Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system
- Directs customer calls to the correct person at all locations
- Participates in and maintains a quality service culture within the Customer Service Team
- Processes escalated calls within the guidelines and timelines as established in the client customer service instructions
- Trains Service Center Representative colleagues as needed
- Knowledgeable in disability plan eligibility, coverages and benefits
- Excellent oral and written communication, including presentation skills
- Ability to work in a team environment
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Dedicated Service Center Representative Resume Examples & Samples
- Provides first level response to all inquiries via email, mail, instant messaging, chat and inbound and outbound phone and in accordance with department policy, to ensure quality service standards are met for both simple and complex clients. Applies knowledge, and responds to questions for all assigned products and platforms in order to meet client needs
- Researches and resolves Paychex application issues in a complete, accurate and timely manner with an emphasis on first-call resolution to optimize client satisfaction. Logs and documents all client communications in required application(s) completely and accurately to ensure that a full understanding of all interactions is available to each Division the client may come in to contact with
- Provides outstanding client service to maintain a high rate of client retention and builds trusted relationships with Clients and Internal and External partners to promote a positive quality service image and deliver an outstanding client experience
- Participates in projects and departmental initiatives; collaborates to achieve team objectives, division and Company goals; pursues and supports continual product and process improvement. Maintain knowledge of applicable Paychex payroll and ancillary products as they are developed
- Other duties as assigned to support the general purpose of the position's function
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Service Center Representative Resume Examples & Samples
- Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional behavior
- Ensures that work orders are dispatched properly and meet all department service level resolution expectations
- Any use of the following statuses requires permission from a Manager: Training, Agent Project, Team Lead Project
- Rep must inform a Manager immediately (or Team Lead if no Manager is available) when using the following statuses
- Answers all incoming calls and performs appropriate functions as needed. Verifies and updates call center documents
- Respect for patients privacy and security must be demonstrated by maintaining compliance with all organizational HIPAA and code of conduct policies
- Process the queues properly, making sure queues are checked continuously and processed within the 2 hours of the work order placed in the queues
- This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed as assigned
- High School Diploma required
