Collection Representative Resume Samples

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K Johnston

Korey

Johnston

43005 Stanton Canyon

New York

+1 (555) 157 6248

43005 Stanton Canyon

New York

Phone

p +1 (555) 157 6248

Experience Experience

Dallas, TX

Collection Representative

Dallas, TX

Orn-Rohan

Dallas, TX

Collection Representative

Assist with matching funds from bank statement to sales packages
Identify and find ways to improve service
Assist with closing rentals in ASAP
Responsible for posting Electronic Fund Transfer (EFT) corrections from Soarian error work list
Process Insurance Claims, repossessed collateral sales
Responsible for posting in legacy systems all Electronic Remittance Advice (ERA) and checks
Account reconciliation of complex payment and billing histories

Houston, TX

Data Collection Representative

Houston, TX

Metz-Blanda

Houston, TX

Data Collection Representative

We believe in rewarding success!
11 paid Company Holidays
Proficiency in ten key
Proficient with the Internet and Microsoft Office
Gather daily commodity prices from over 4,000 grain elevators across the US
Please note that only local candidates (Greater Omaha) will be considered for this role
Initiate and generate calls, assigned by the supervisor

present

Phoenix, AZ

Charge Collection Representative

Phoenix, AZ

Ullrich, Bednar and D'Amore

present

Phoenix, AZ

Charge Collection Representative

present

Assists with testing and reviews for downstream charge systems
Provides support for the Medical Audit team
Enters adjustments, updates, and charges on patient encounters in Soarian
Reports documentation and medical necessity concerns to Medical Auditors for follow-up
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
Researches billing and coding regulations
Prepares requests for medical records and chart documentation

Education Education

Bachelor’s Degree in Business

University of California, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Optimize CHS cash flow for PFI division through proactive collection activity and terms enforcement with customers while maintaining goodwill
Minimize credit exposure of credit risk customers through collection activity and coordination with Financial Credit Analysts and Managers to administer established customer credit lines
Credit Bureaus. Knowledge of proper procedures for obtaining credit decisions including ensuring accurate and complete information is posted to make appropriate credit decisions
Provide customer service support and respond to customer inquiries regarding their account receivable balance
Maintain and promote a strong culture of safety and follow all safety policies, procedures and regulations
Financial Policies and Procedures. Knowledge of the Company's financial policies and procedures including Standard Practices and Procedures, Standard Accounting Codes, Reporting And Budgeting, Code of Business Conduct, ISSCOM, as well as internal policies and procedures specific to area of responsibility (e.g., controller's group, fountain, operations, manufacturing)
Financial Systems and Processes. Ability to research financial systems and processes (e.g., journal vouchers, expense reports, vendor file) to resolve issues (e.g., missing expense checks, missing journal vouchers)
Collections. Knowledge of policies, procedures, and applicable laws, statutes and regulations (e.g., FDCPA, and Current Bankruptcy Laws, Uniform Commercial Code) for collecting delinquent accounts, loans, and/or receivables. This includes knowledge of system reports, documenting collection efforts, determining collectability, recommending charge-offs, coordinating legal actions, etc
Accounting Principles. Knowledge of and ability to understand basic accounting principles (e.g., debit and credit) around transactional processes
Cash Management. Knowledge of cash management principles used within a business environment

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7 Collection Representative resume templates

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Senior Collection Representative Resume Examples & Samples

Pursue payment for invoices and unauthorized charge-backs. Obtain facts and reasons for unpaid items through customer and internal contacts. Decide and implement a course of action necessary to rectify and influence action on the part of others to resolve all open and past due balances. Follow established collection policy and procedures including proper account notation and follow up
Identify customers not meeting payment terms and develop a plan to improve and resolve all past due conditions. Use negotiating skills to leverage payment under acceptable terms and refer to supervisor for third party collection when terms cannot be met
Provide customers with necessary documents as required by circumstance or contract including invoice copies, proofs of delivery, summary invoices, etc. to ensure prompt payment. Work with Customer Service and Sales to ensure all customer requirements impeding collection are resolved
Apply a daily program of systematic accounts receivable account maintenance on assigned portfolio within assigned authority levels. Make recommendations to Supervisor concerning adjustments exceeding authority limits
Identify conditions that can affect the credit worthiness of any customer and advise all responsible personnel to initiate corrective action
Effective use of phone, fax, email and other collection tools
Must have excellent communication and customer service skill set
Demonstrated knowledge of Windows based office tools – Word and Excel
Demonstrated analytical and follow-up skills
Must complete assigned tasks with a high degree of accuracy
Must be able to identify issues and escalate to appropriate level
Must exhibit strong negotiating skills, be a self-starter, and possess the ability to work independently with minimal supervision
Must be able to identify solutions for complex account situations and be able to interpret relevant terms of contractual agreements where applicable

Collection Representative Resume Examples & Samples

Basic Math Skills - Arithmetic computation
Working knowledge of PowerPoint, Word, Excel and Outlook
FDCPA requirements

Charge Collection Representative Resume Examples & Samples

Prepares requests for medical records and chart documentation
Enters adjustments, updates, and charges on patient encounters in Soarian
Provides support for the Medical Audit team
Researches billing and coding regulations
Reviews operative reports and documentation and assigns appropriate ICD-10 codes, CPT codes and modifiers
Reviews documentation to determine services that are billable to clear medical necessity edits and CCI edits
Reports documentation and medical necessity concerns to Medical Auditors for follow-up
Assists with testing and reviews for downstream charge systems
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
Performs other related duties as required
CPC preferred
Five years’ experience in hospital billing environment

Credit & Collection Representative Resume Examples & Samples

Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices
Liaise with other departments and communicate credit hold decisions to relevant business units / departments
Allocate credits on a regular basis in consultation with: Cash allocation team, Customer Services and customers
Log, review and monitor customer complaints, copy invoice requests
May assist in the training of new employees joining the ITC Dept
Any other related tasks / duties as may be allocated from time to time
Fluent in written and verbal French
A high level of proactivity to contact customers to chase overdue debt is expected – Especially on phone communication
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
Educated to higher / standard grade level
Requires experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred

Senior Collection Representative Resume Examples & Samples

Collection calls and/or correspondence on past due accounts greater than 90 days past due
Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts – customer calls, skip tracing, account adjustments, small and large balance write offs and customer reconciliations
Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis
Complete weekly and monthly reporting to direct supervisor on phone statistics, reports, legal and bailiff assignments
Perform other assigned tasks and duties necessary to support the Collections department
Mentor a team of up to 10 staff members on collection strategies, queue and call management. Coach, train and guide new collections representatives

Collection Representative Resume Examples & Samples

Must have at minimum a High School Diploma or GED
This is a full time position of 40 hours per week
Preference will be given those candidates with prior customer service experience

Collection Representative Resume Examples & Samples

Contact customer to collect funds for the vehicle purchase
Contact customer to collect documents required for us to get them funded through our lenders
Contact customer to get sales documents that we need to get the vehicle registered
Assist with matching funds from bank statement to sales packages
Assist with closing rentals in ASAP
Work as liason with bank and customer to get required information to obtain payment
Contact insurance companies to get required insurance documents necessary for state registration
Must be able to work in web based work environment
Must be comfortable working as a team player

Medical Collection Representative Resume Examples & Samples

Provides superior customer service and maintains a professional image
Understands and meets the client’s needs, internal procedures and goals
Produces results that exceed expectations
Communicates effectively with multiple constituencies within the facility
Establishes and maintains strong working relationships
Review referrals and screen for potential eligibility in appropriate federal/state/local program
Contact patient or their representative ASAP to complete the appropriate application and acquire all necessary releases, signatures, documents (including the birth certificate), etc
Submit the application and any acquired documentation in a timely manner to the appropriate agency
Advise the applicant of all additional required documentation needs and time frames for compliance
Thoroughly enter all actions taken in the hospital account and in the internal data base/system
Requires 1 + years of related experience
Experience in hospital business office and/or Medicaid casework is highly desirable
Excellent communication skills, both verbal and written, with the ability understand users’ questions and effectively disseminate technical information is essential
Computer data entry and word processing skills and ability to operate routine office equipment are required
Working knowledge of computer programs, i.e., Microsoft Excel®
Must be able to type at least 30 wpm
Knowledge of Government eligibility program requirements is highly desirable

Self Pay Collection Representative Resume Examples & Samples

Review patient balances for timely and accurate payments on outstanding balances
Review patient balances to ensure accuracy and all insurances have been billed
Initiate collection calls and letters to patients

Client Collection Representative Resume Examples & Samples

Must be able to multi-task and ensure all deliverables are met timely
Must have excellent written and oral communication skills
Candidate must have excellent follow up skills
Should be able to work as part of a team and work well independently
Must be able to analyze data, identify issues and make recommendations on next steps
Ability to research issues via multiple tools (including internet)
Ability to remain focused and productive daily
Candidate must feel comfortable collecting high dollars from Hospitals

Collection Representative Resume Examples & Samples

Complete and independently manage account follow-up based on preset follow-up guidelines defined by payor type and account balance
Daily focus on attaining productivity standards, recommending new approaches for enhancing performance, and productivity when appropriate
Assist Commercial Collections Representative I staff with daily account questions, issues, or barriers as necessary
Act as a knowledgeable resource on commercial collections functions for department staff. (e.g., answer account questions, assist with new staff training, etc.)
5 years of collections experience and medical terminology preferred
Bilingual English/Spanish

Collection Representative Resume Examples & Samples

2 year degree in Finance, Accounting, Business or related field
Proficient in MS Office Suite
Intermediate level problem solving skills
Intermediate / advanced collection negotiation skills
Advanced organization skills
SAP system experience
Food or Agriculture related industry experience

Collection Representative Resume Examples & Samples

Contact Credit Union member for collection of delinquent accounts, return checks, or negative balances to ensure the maximum turnover of receivables
Process and reconcile daily negative share letters to members with delinquent accounts, return items and items placed on hold
Process and recommend account charge offs (e.g., write-off of POS receivables, charge-off of deductions) based on Chart of Authority
Serve as a consultant and subject matter expert to external collection agencies and collections attorneys for member account referrals to include credit union work instructions, business practices, policies, procedures, processes and measures that drive the implementation of Credit Union strategies (e.g., revenue management, monthly initiatives)
Review and validate Member, vendor and attorney request against CRM and collections database tracking system and Company policies and practices to create credit memo or to issue payment
Process bankruptcies, discharges, dismissals and reaffirmations on member related accounts; Process IRS Levis and garnishments received in a timely manner on member related accounts; Process legal placements and lawsuits received
Provide assistance and/or information to external vendors to jointly enable efficient finance and/or accounting work processes; update daily, weekly and monthly analysis reports
Process Insurance Claims, repossessed collateral sales
E-Oscar Reporting Process
Financial Policies and Procedures. Knowledge of the Company's financial policies and procedures including Standard Practices and Procedures, Standard Accounting Codes, Reporting And Budgeting, Code of Business Conduct, ISSCOM, as well as internal policies and procedures specific to area of responsibility (e.g., controller's group, fountain, operations, manufacturing)
Financial Systems and Processes. Ability to research financial systems and processes (e.g., journal vouchers, expense reports, vendor file) to resolve issues (e.g., missing expense checks, missing journal vouchers)
Collections. Knowledge of policies, procedures, and applicable laws, statutes and regulations (e.g., FDCPA, and Current Bankruptcy Laws, Uniform Commercial Code) for collecting delinquent accounts, loans, and/or receivables. This includes knowledge of system reports, documenting collection efforts, determining collectability, recommending charge-offs, coordinating legal actions, etc
Financial IT Systems. Knowledge of financial information systems used to capture financial transactions. This includes knowledge of operating system software, networking operating system software, software based access control tools, and data extraction/data analysis software tools
Forms and Report Completion. Knowledge and ability to complete a form or report accurately. This includes the ability to explain forms and data, understand input data, enter data into relevant system(s), and communicate results
External Accounting Systems. Knowledge of Member, bottler, or supplier accounting systems and processes
Coding. Knowledge of and ability to code transactions (e.g., journal vouchers, invoices, invoice deductions) in various systems
Accounting Principles. Knowledge of and ability to understand basic accounting principles (e.g., debit and credit) around transactional processes
Credit Bureaus. Knowledge of proper procedures for obtaining credit decisions including ensuring accurate and complete information is posted to make appropriate credit decisions
Credit Reports. Ability to pull, read, and understand information documented in credit reports including payment history, charge-offs, collections, inquiries, monthly minimums, etc

Data Collection Representative Resume Examples & Samples

Excellent communication and phone skills
Proficiency in ten key
Proficient with the Internet and Microsoft Office
Please note that only local candidates (Greater Omaha) will be considered for this role

Data Collection Representative Resume Examples & Samples

Business to Business (B2B) outbound calls on competitive assets
Initiate and generate calls, assigned by the supervisor
Enter prospect opportunities into sales database
Adhere to the company policies
Meet or exceed department and individual goals
We believe in rewarding success!
High School Diploma/GED, Associates Degree, preferred
Outbound calling experience
Must have strong communication skills (both verbal and written)
Previous experience with a Customer Relationship Management (CRM) system in a call center environment
Basic Excel spreadsheet skills
Knowledge of Data Entry processes and procedures
Must be able to prioritize and meet deadlines while working under pressure
Must work well in a team environment
Detail oriented with strong time management and customer service skills
Accountable
Communicative
Customer Centric
Knowledgeable
Team Oriented

AR Collection Representative Resume Examples & Samples

Responsible for answering patient inquiry calls and correspondence in a professional and courteous manner as well as researching / resolving any issues or concerns patients may have with their accounts
May also be responsible for contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability. Quality Assurance Standards and HIPAA rules must be adhered to at all times
Good listening skills and patience is necessary. This job requires excellent customer service skills and the ability to handle complex phone calls in regards to patient accounts and insurance inquiries. Training provided
May also be responsible for contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability
Quality Assurance Standards and HIPAA rules must be adhered to at all times. Good listening skills and patience is necessary

Credit & Collection Representative Resume Examples & Samples

High School Diploma/GED required (2 year college degree preferred)
Proficient with Word/Excel
Excellent professional communication skills
3-5 years in Credit/Collections
SAP experience a plus

State Tax Field Collection Representative Resume Examples & Samples

Knowledge of Virginia state tax laws and regulations
Knowledge and experience working with civil and criminal legal collection techniques
Knowledge and experience of bookkeeping and accounting terminology and principles
Ability to effectively work independently in a home-based office environment
Ability to resolve problems in adversarial situations while providing outstanding customer service
Ability to communicate effectively, orally and in writing
Ability to analyze financial information and arrive at a supportable conclusion
Skill in the use of a personal computer in a windows environment
High speed internet connection in home office, a valid driver’s license, and use of a personal vehicle are required
Experience working in a home-based environment strongly preferred
Prefer a baccalaureate degree with 6 hours of accounting
Prefer progressive work experience in collections and customer service

Collection Representative Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent experience
At least 2 year(s) of working experience in Credit and Collection is required for this position
Work experience in call center financial services is definitely an advantage
Keen on details
Has excellent communication and interpersonal skills
Has passion for customer care and support
Applicants must be willing to work in Cavite

Collection Representative Resume Examples & Samples

Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information
Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys
Associate degree in business or related field or equivalent work experience
Proven ability to manage customer and internal relationships
Ability to work effectively with ambiguous situations and identify appropriate solutions
Proactive, self-motivated, independent and results oriented

Collection Representative Resume Examples & Samples

Responsible for review, processing, keying, reconcilement, and processing of Christiana Care (received in mail) checks and remittances
Responsible for posting daily Electronic Remittance Advice (ERA) into Soarian
Responsible for posting Electronic Fund Transfer (EFT) corrections from Soarian error work list
Responsible for reviewing and processing of Point of Service cash posting errors
Maintain various excel worksheets and other documents as required
Responsible for posting in legacy systems all Electronic Remittance Advice (ERA) and checks
Responsible to assist with payment transfers, credit card refunds batch processing and other related responsibilities of the cash and collections department as assigned

Psegli Telephone Collection Representative Resume Examples & Samples

20 hours: Two Vacancies
Communicating with customers by telephone via a predictive dialer, inbound call queue or direct dial
Discuss payments status of accounts with customers
Make payment arrangements with customers concerning delinquent bills
Take check payments over the phone
Gather and analyze data
Entering completed information into the computer system, and assisting in other office duties as required

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