CRM Specialist Resume Samples

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V Farrell

Vallie

Farrell

41251 Tillman Burgs

New York

+1 (555) 939 2451

41251 Tillman Burgs

New York

Phone

p +1 (555) 939 2451

Experience Experience

Dallas, TX

CRM Specialist

Dallas, TX

Leffler-Mante

Dallas, TX

CRM Specialist

Developing and automating reports to support campaign activity and monthly KPI reporting
Providing analysis and insights in support of strategic business issues
Utilize SalesForce Marketing Cloud to develop and deploy Execute weekly marketing and other event driven campaigns for Fanatics.com and Fanatics Family of Brands
Work closely with CRM Strategy teams to ensure contact strategy and communication strategy is carried through to development
Manage all profiles and interfaces for assigned brands
Collaborating with Business Development departments in other offices across Deloitte CIS
Manage the day to day campaign execution

Phoenix, AZ

Associate CRM Specialist

Phoenix, AZ

Conroy-Johnston

Phoenix, AZ

Associate CRM Specialist

Provide ongoing assistance for network platform features that impact automated emails
Manage day-to-day execution of email campaigns:Develop creative briefs based on objectives, target audiences, product/service positioning, and strategy
Learn and use our Email Service Provider’s application in order to successfullyexecute programs
Learn and use our Email Service Provider’s application in order to successfully execute programs
1-3 years of demonstrated success in developing and executing marketing programs, including online Customer Retention initiatives
Develop creative briefs based on objectives, target audiences, product/service positioning, and strategic or tactical plan
Manage creative assets and content for the creation of email campaigns, including weekly & monthly newsletters

present

Philadelphia, PA

Senior CRM Specialist

Philadelphia, PA

Trantow Group

present

Philadelphia, PA

Senior CRM Specialist

present

Responsible for planning, developing, implementing, and supporting new or existing CRM functions
Manages relationship with JH partners as it relates to defining and maintaining the data integrity of our CRM systems
Oversees efforts to document and execute training of any major enhancements to CRM (to Sales and Distribution)
Assists in strategy planning as it relates to the CRM application(s) and its data integrity
Knowledge of the Salesforce.com administration module, API, data loader, CTI, custom objects, and workflow
Administers the Customer Relationship Management (CRM) application(s) for RPS Sales and Distribution – including DAP, Selling Team, Open Opportunity, Peoplesoft, Satuit and Salesforce
Coordination of the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users

Education Education

Bachelor’s Degree in Marketing

University of Delaware

Bachelor’s Degree in Marketing

Skills Skills

Excellent technical skills in SQL & SPSS or equivalent and strong attention to detail
Experience in Adobe Neolane or Unica and a solid campaign development background is highly desired
4) Good analytical skills, accuracy and attentiveness to details
Skillful communicator and a strong ability to execute and influence stakeholders
Strong understanding of the value of data to the firm
Understanding of the power and potential of actionable business information
Strong communication skills
Experience in SFE - desirable
Experience with Qlikview - desirable
Good English both written and spoken.Market Research

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Senior Unica Crm Specialist Resume Examples & Samples

4 year Bachelor’s degree required. Degrees in engineering, computer science, econometrics, marketing, business administration, or other relevant majors desired
4+ years working with multi-dimensional, relational databases
4+ years coding in SQL, SAS SQL, and other similar languages
3+ years with using and analysis customer data
Previous experience working in a Marketing/direct marketing environment a plus
Technical background/knowledge is required, specifically familiarity with multi-dimensional, relational database systems such as Oracle, Teradata, SQL Server and with coding in SQL
Expert skills with marketing automation tools such as Unica, SAS, or Marketo
Highly proficient with computers and business software such as MS Office
Demonstrated analytical capability

Senior Crm Specialist Developer Resume Examples & Samples

Working with clients on analyzing problems and documenting scope & solutions Analyze and review business, functional, and technical requirements
Participation in Agile scrum based software development model
Participate in project team meetings and communicate effectively with peers, architects, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as/when required
May be required to be on call to provide support on a need-to basis
Develop strong relationships with internal client base to understand business model and help identify and support requirements
Have thorough technical and functional knowledge of Salesforce.com Technologies and Architecture: Visualforce, web service, interfaces, Standard/Custom Objects, Workflows, Approvals, Formulas, Validation Rules, Apex Classes and Controllers, Apex Triggers, Reporting
Understanding of key Salesforce architectural concepts (e.g. API and governor limits) and how they influence design
Security models and techniques within the salesforce.com environment
Languages : APEX, SOQL, SOSL and SQL
Experience in importing and exporting data in Salesforce.com
Understanding of package creation and security requirements
Strong capabilities in Unit Testing, Test Code Coverage, Code Review and User Acceptance Testing
Focus on code maintainability and reusability
Advocate of agile engineering principles
Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs using BNY Mellon's standard development methodology
Analyzes information and provides recommendations to address and resolve business issues for a specific business group
Contributes to defining time tables and project plans
Proposes innovative, creative technology solutions. Contributes to the achievement of area objectives
Motivated, confident and enthusiastic team player
Ability to mentor and develop junior staff with evidence of strong leadership skills
Delivery focused with history of achieving deliverables
Desire to create a dynamic, collaborative and engaging work environment
Strong communicator, both face to face and remote
Innovative and enthusiastic approach to solving technology problems
Ability to interact with the business to understand requirements and perform technology analysis
The successful candidate will have a strong Computer Science related degree or equivalent, with a minimum of three years development experience with Salesforce.com, with at least one Salesforce Developer certification
Ideally, the successful candidate will have at least three years of professional development within an Investment Management company, although alternative industry experience will be considered
Experience with Marketing Automation software (such as Marketo or Eloqua) and Business Intelligence tools also a plus
Proactive approach to problem solving
Disciplined, thorough attitude
Enthusiastic in a pressurized environment
Seeking professional career development
Experience in Java and JavaScript development a plus
Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience require
Extensive experience in software development required, experience in the securities or financial services industry is a plus

Senior Unica Crm Specialist Resume Examples & Samples

Expert skills with Marketing automation tools such as Unica, SAS, or Marketo
Highly proficient with computers and business software such as MS Office, SAS, SAS EG, SPSS, and BI tools like Cognos and Business Objects
Ability to work in a fast-paced environment and be flexible under pressure
Highly organized; proven ability to manage multiple projects and deadlines
Ability to communicate effectively and work with all levels of staff and management
Strong time management skills and ability to reprioritize constantly. Minimum certifications/educational level
4 year Bachelors degree required. Degrees in statistics, engineering, computer science, econometrics, marketing, business administration, or other relevant majors desired. Minimum experience
3-5+ years working with Marketing automation tools such as Unica, SAS, Marketo, etc
Ability to work flex hours to support APAC/EMEA regions and actively participate in global team meetings
Position is located in Richardson, TX
Fluent in one additional language preferred

Associate CRM Specialist Resume Examples & Samples

Support day-to-day operation of transactional emails, and marketing life-cycle triggers
Partner with cross functional business teams to streamline and prioritize transactional email requirements, feature releases, content defects, and localization requests
Assist regional stakeholders to identify, clarify, route, and obtain approvals for email content
Provide ongoing assistance for network platform features that impact automated emails
Support new transactional email launches including pre and post-launch QA and resolution
Maintain a comprehensive view over all email triggers, with the objective to optimize for the best customer experience
Partner with the CRM leads to design, implement, and report on automated email programs
Develop creative briefs based on objectives, target audiences, product/service positioning, and strategic or tactical plan
Manage creative assets and content for the creation of email campaigns, including weekly & monthly newsletters
Oversee list pulls, link creation and testing for campaign deployment
Partner with Product Marketing Managers, Creative Services, Database Marketing Analysts and our Email Service Provider to produce, manage, and maintain program schedules
Track, measure and analyze performance of all email programs
Learn and use our Email Service Provider’s application in order to successfully execute programs
A “do-er” and self-starter with ability to prioritize and clearly communicate priorities
1-3 years of demonstrated success in developing and executing marketing programs, including online Customer Retention initiatives
Knowledge of email and internet marketing methods with strong analytics-driven decision making skills
Ability to multi-task and quickly adapt in a fast-paced, team-oriented environment with multiple shifting priorities and processes
Project management and organization skills; understand and articulate requirements
Outstanding written and verbal skills to communicate effectively across cross-functional groups
HTML and Adobe Photoshop experience preferred
BA/BS Degree is required; some Marketing experience preferred

Junior CRM Specialist Resume Examples & Samples

Monitor customer data collection, accuracy and database management
Manage the existing consumer insight program
Update and monitor the customer contact strategy (all channels)
Control the customer segmentation models
Ensure implementation of after sales company procedures and policies
Manage central Customer Service operations with the final customer
University degree with specialization in economics, management
Strong analytical approach
Positive attitude in facing new projects
Networking skills

Senior Unica / CRM Specialist Resume Examples & Samples

Technical background/knowledge is required, specifically familiarity with multi-dimensional, relational database systems such as Oracle, Teradata, Neteeza, or SQL Server and with coding in SQL
3-5+ years working with multi-dimensional, relational databases
3-5+ years coding in SQL, SAS SQL, and other similar languages
5+ years with using and analyzing customer data
Previous experience working in a Marketing/Direct Marketing environment a plus

MS Dynamics CRM Specialist Resume Examples & Samples

Planning, analyzing and defining high-level business strategies and solutions through functional and technical expertise and an understanding of the enterprise, business system and industry
Working in conjunction with different parties to conceptualize and propose solution approaches
Supervising the design and implementation of analyses that will identify requirements related to people, processes and technology
Leading team in implementing all actions required to deploy an application; ensuring that the application meets both technical and business needs
Create high level and detailed level requirements specifications for major and minor projects
Assisting in determining resource status and needs, and assisting in deploying resources to ensure corporate goals are met
Maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area

CRM Specialist Resume Examples & Samples

Coordinate with site merchandisers, brand team, category buyers, territory teams for seasonal planning and product launchesCreation of newsletters in collaboration with brand, product and retail teams (with support of designer)
Plan and brief agency and drive strategy for upcoming campaigns
Develop and execute promotional plans and strategies
Marketing activations planning and control
Review, monitor and improve newsletters/campaigns results
Database analytics
Providing reports to all stakeholders
Performing of A|B tests of newsletters
Passion for working in adidas
Pasion for email marketing
Passion for analysis
Proven experience in direct marketing (email and SMS) more than 1 year
English level : upper intermediate and higher
Good experience with analytics tools (Tableau/MicroStrategy/Adobe Omniture)
High self-organization and responsibility
Copywriting skills
High communication skills
Higher education, preferable in marketing/management

CRM Specialist Resume Examples & Samples

Loyalty and retention of consumers, construction, maintenance and profiling database
Implementation of direct marketing strategies
Reporting and support in the analysis and interpretation of data
Consumer Profiling and marketing support to improve the activities on specific targets
Development of nurturing plans to increase engagement and retention and increase opportunities for cross and up-selling
Creation of ad hoc reporting on CRM data

CRM Specialist Resume Examples & Samples

Utilize SalesForce Marketing Cloud to develop and deploy Execute weekly marketing and other event driven campaigns for Fanatics.com and Fanatics Family of Brands
Develop and maintain email templates using HTML/CSS
Work within given workflow ahering to SLA's ensure quality along every step of the process
Coordinate, as needed, content and other assets working with CRM Strategy team and Graphic Design team
Work closely with CRM Strategy teams to ensure contact strategy and communication strategy is carried through to development
Prior use of third party Email Software Provider such as Exact Target a plus
Bachelors degree preferred
1-2 years experience in marketing or related field preferred
Previous HTML/CSS experience a plus
Microsoft Office
Willingness to work weekends & nights when needed for event driven marketing

CRM Specialist Resume Examples & Samples

Work to implement Vail Resorts’ email campaigns, including season pass sales, resort communications, journey based and automated, triggered and dynamic campaigns to drive sales, cross-sell, and up-sell
Create reports to track both internal and external email campaign performance, including subscribes/unsubscribes, click-through, open rates, and online revenue
Effectively analyze campaign results and distill into recommendations that improve program performance
Plan and execute email tests, report results and make recommendations for improvements based on those results
Manage Omniture tagging and uploads for all email campaigns
Coordinate with analytics and CRM specialists to compile and edit the CRM monthly dashboard
3+ years experience in direct or online marketing
2+ years of experience with HTML; knowledgeable on the difference between coding for web and email
Proficiency with Microsoft Office, Adobe Dreamweaver, Adobe Illustrator/Photoshop, HTML
Experience managing cross-functional relationships, especially with IT and ESP vendors
Creation and utilization of dynamic email templates and subsequent source systems

CRM Specialist Resume Examples & Samples

Understanding the CRM business application functionality, associated business rules and procedures
Administrating the CRM application and end-user support
Facilitating trainings for new users
Maintaining data quality in the CRM system by constantly monitoring its accuracy
Responding to ad-hoc reporting requests from users
Collaborating with Business Development departments in other offices across Deloitte CIS

CRM Specialist Resume Examples & Samples

Manage implementation of new CRM-related processes and integration of CRM with other systems from the business perspective
Develop and update KPIs and incentive schemes aimed at raising the FF effectiveness
Conduct trainings and regular communications to help all relevant functions take full advantage of the CRM system
Optimize quality of calls and calls coverage
Improve call adherence through better planning and actual visits tracking, with higher automation and stronger linkage to segmentation and targeting strategy
Improve competitiveness of calls and implement continuous assessment of call quality
Prepare regular reports and presentation for the management
Ensure the CRM is adapted for local business requirements
Provide feedback for online analytics tool development and improvement
Experience in SFE - desirable
Experience with Qlikview - desirable
Good English both written and spoken.Market Research

LD Kiehl s CRM Specialist Resume Examples & Samples

Develop and execute effective communication strategy and customer relationship management
Develop and implement a consumer marketing strategy
Enhance customer care program and communication strategy to strengthen the brand & product power that supports the corporate revenue growth
Effective project management for impactful communication contents aligned with corporate strategic direction
Create customer communication message on monthly base to lead external customer communication thru Direct Mail, Mobile DM, Letter
Execute VIP Care program initiatives & concepts for promoting the brand by leveraging a variety of communication tools
Propose new ideas/ approaches in marketing communication & contents development for customer care program
Support store requirement to target specific customer event or opening promotion
Plan and execute annual mileage program as customer reward program

Email & CRM Specialist Resume Examples & Samples

Analyze performance metrics of deployed, trackable, campaigns, email and other related efforts
Monitor and maintain key channel metrics, including response rate, deliverability rate, and unsubscribe rate
Influence and execute company A/B testing strategies, as well as segmentation strategies
Provide “lessons learned” reports, including actionable next steps that will improve the channel
Work with design and coding to ensure that campaigns render properly on desktop and mobile
Partner with key stakeholders to support and enhance all marketing, triggered, and segmented email programs
Contribute to broader CRM and digital marketing efforts, including our loyalty program

CRM Specialist Resume Examples & Samples

Personally enter high volumes of data in to CRM
Ensure projects are completed timely and accurately
Conducts research through various internet tools as necessary
Train and assist professionals in the firm to ensure highest quality of data
Prepares, proofs and edits correspondence, reports and presentations
Provides friendly, quality and high level customer service
Works effectively with the entire team in a professional environment
Interact with firm professionals of all levels and departments, both verbally and written communication
Utilizes computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary, and summarizes data in preparation of standardized reports
Performs other duties as required or assigned
Previous CRM experience required, CRM Dynamic preferred
Ability to manage priorities, workload projects and deadlines
Excellent interpersonal communication skills, both written and verbal
Intermediate to advanced computer abilities including Excel, PowerPoint, Hoovers, Google and LinkedIn
Meticulous attention to detail and process driven
Impeccable organization, decision making and analytical skills

CRM Specialist Resume Examples & Samples

Assist in developing a Customer Relationship Management Strategy and implementation plan
Evaluate broad CRM maturity levels and capabilities
Develop / communicate the processes necessary to ensure quality CRM data
Create and support all aspects of the client information management strategy program
Work with Client Engagement Leaders around the firm to refine and improve the CRM platform
Ability to respond to potentially divergent needs of multiple stakeholders
Manage priorities, expectations, deadlines and work directly and indirectly through coordination and collaboration
Proven ability to create programs that have been adopted by an organization
Ability to coordinate setup and lead marketing related projects at an enterprise-wide level
Work effectively across business functions and with client facing professionals
Skillful communicator and a strong ability to execute and influence stakeholders
8+ years’ relevant experience with global professional services firm (design or consulting preferred) with an emphasis on marketing and project management
Strong understanding of the value of data to the firm
Experience with CRM platforms, data and databases
Experience with Business Development
Experience with IT program/application development and deployment
Proven experience that combines technology and business process improvement to tackle complex issues effectively
Planning, proposal and presentation experience
Experience in management of multiple concurrent marketing projects
Knowledge of industry trends
Should have experience conducting qualitative and quantitative research
Mobile and email marketing experience

Email & CRM Specialist Resume Examples & Samples

Responsible for email management including coding of email creative, ESP campaign setup, testing and scheduling across 4 EMEA markets (potentially 2 more)
Utilize internal project management tool for email creative requests and provide campaign goals; work with Creative team to assure objectives are met
Cross-departmental collaboration & update cross-functional calendar
Track results of email campaigns and provide insights based on benchmarks or trends
Managing the growing CRM strategy for TOMS, including planning and coordinating CRM strategies across the company encouraging customer retention and customer loyalty
Implement A/B testing, including segmentation, subject lines, sent times, etc.; present findings and make recommendations for improvements
Ensure that database is segmented effectively for targeted marketing activities, particularly across email, but also understanding its relevancy to other channels via CRM
Keep abreast of the industry best practices as they relate to International audiences and recommend for internal strategies
Proficient in HTML coding for email (including mobile devices)
MS Office (Excel, WORD, Outlook, PPT) required
Ability to multi-task in a fastpaced environment and display exceptional follow-through and initiative
Strong reporting background & fluency with Google Analytics
Background in customer acquisition, re-engagement and retention tactics
Autonomous in executing daily assignments
Fluent in English; and knowledge of German, French and/or Dutch a plus
BA or BS
2+ years experience in online marketing space
Email platform experience (ExactTarget / Salesforce Marketing Cloud preferred)
CRM knowledge

Microsoft CRM Specialist Resume Examples & Samples

Development of customized SQL server reports / dashboards, executive level decision making support tools within the Microsoft Dynamics Customer Relations Management (CRM) Platform- Entity development within the Microsoft Dynamics Customer Relations Management (CRM) Platform and integrate with other Microsoft Enterprise Products like SharePoint and SQL Server
Expert in designing ETL (Extract Transform Load) process while integrating external and internal data feeds
Assist in the analysis, development, testing, implementation, and maintenance of CRM based solutions
Assist in producing and implementing CRM workflows
Collaborate with Headquarters staff, component commands, KM and IT professionals in order to identify requirements and develop a customized database solution for non CRM technical professionals to utilize

Internship CRM Specialist Resume Examples & Samples

Support all the operational aspects of the CRM Operations including weekly, monthly and ad hoc client analysis
Support the customer and market research needs and activities
Manage customer data collection and CRM databases monitoring relevant KPI’s
Campaign performance tracking
Coordinate the corresponding CRM project calendar in close cooperation with the project steering committee
Communicate with the regions and coordinate local adaptions if needed
Manage local CRM requests including planning and communication with departments involved (Digital, MIS…)
Prepare recaps and presentation summaries to align all parties when necessary
Establish a close relationship with the regions, internal departments and 3rd parties
Interest in CRM and the end consumer a must
Strong computer skills: Excel is a must, Microstrategy, Access or similar an advantage
Strong analytical skills and an acute attention to detail
Excellent communication, interpersonal and organizational skills
Team Player that is self-motivated and has the ability to work proactively and independently
Fluent in Italian and English both written and spoken, additional languages are a plus

Email Marketing Manager & CRM Specialist Resume Examples & Samples

Lead lifecycle email program, integrating creation and execution of promotional and triggered emails
Manage email calendar, send volume and themes, define cadence based on performance testing, internal learnings, best practices, and industry trends
Develop email campaign audience criteria, which include segmentation, cadence, sequencing and dynamic content targeting, through collaboration with the various business units and the Email Designer and Developer
Test and optimize program elements to continuously improve KPIs, including Return On Spend, Open Rates, Clickthrough Rates, Unsubscribe Rates
Test email templates and messaging construct to identify the optimal creative approach
Provide ongoing internal reporting for Key Performance Indicators
Make wise decisions (people, technical, business, and creative) despite ambiguity
Think strategically, and can articulate what you are and are not, trying to do
Listen well, instead of reacting fast, so you can better understand
Make tough decisions without excessive agonizing
Tenacity
Strive to understand businesses end to end
Quick to admit mistakes and learn from them
Have passion for creativity and innovation
Be ego-less when searching for the best ideas
Sharing information openly and proactively- Building strong relationships with internal and agency teams
8+ years marketing experience, preferably in a multi-national company
2+ years of experience operating an e-Commerce email marketing program; additional e-Commerce experience a plus
Ability to be a strong collaborator that is highly organized and can manage multiple competing priorities
Excellent analytical skills with an interest and inclination towards data driven marketing decisions
Experience with MicroStategy, Hadoop, Tableau are a plus
Marketing, planning and execution experience is required
Trade / Marketing Experience is required
Bachelor Degree required in marketing or business
Experience working in and with multinational organizations or local well positioned brands

Global CRM Specialist Resume Examples & Samples

To increase the customer base and particularly the key client segments in order to support Brand’s business strategy
To ensure client database quality (capture rates, data cleansing and merging, etc.)
To build a close and beneficial relationship with the stores, verifying that CRM tools and strategies are applied consistently also adapting them to the different local needs
To define, together with the Retail teams, the main targets and decide which of the KPIs will be followed-up on a weekly or bi-weekly basis at store/country/regional level
To coordinate client development initiatives across all channels and touch points, respecting the brand’s identity and guidelines (mailing and e-mailing campaigns, gifts, events)
To lead and to monitor seasonal action plans in order to support the achievement of business goals
To maximize the Brand’s clienteling approach among the stores and to optimize it by frequent performance monitoring and sharing of best practices
To ensure that after sales activities provide high quality services
To monitor day-to-day CRM operations and to share information with the Stores
To monitor competitors’ CRM activities and suggest new initiatives - to manage budget and define yearly and mid-term plans
Master’s Degree, preferably in Economics
3/4 years of experience in the role, gained in luxury field
Positive and proactive attitude, strong organizational and time management skills
Strong interpersonal skills; team-work oriented
Analytical skills with ability to translate results into actionable insights
Excellent computer skills, proficient in MS Office
Excellent knowledge of English

Digital Consumer Experience & CRM Specialist Resume Examples & Samples

Knowledge of the consumer journey
Negotiates and coordinates retail customers by leveraging internal assets (generate traffic through our owned channels; engagement through content dissemination; etc) to increase influence with traditional retailers (on & off line) and new retailer models
Adapt & create brand assets for e-tailing purposes
Coordinates with Consumer Engagement and Media teams to ensure consumer conversion “in the last 3-feet”

CRM Specialist, G&A Resume Examples & Samples

Marketing skill – identify targets and increase touch points with targets
Experience in client facing
Skill-sets to draft convincing proposals
Excellent presentation and communication skill
Language: Native level of Japanese, business level of English
Experience in subscription business
Familiar with writing scientific literature and related tools & services
Experience in working with agency
Familiar with Academic & Government customers
Experience in price negotiation

Senior CRM Specialist Resume Examples & Samples

Administers the Customer Relationship Management (CRM) application(s) for RPS Sales and Distribution – including DAP, Selling Team, Open Opportunity, Peoplesoft, Satuit and Salesforce
Participates in developing requirements, testing, training and implementing applications
Responsible for planning, developing, implementing, and supporting new or existing CRM functions
Oversees reviewing, analyzing, and evaluating sales, marketing and administrative user needs
Lead and manage relationships with CRM vendor(s)
Manages relationship with JH partners as it relates to defining and maintaining the data integrity of our CRM systems
Acts as liaison between business users, IT partners and third party consultants to review solution; work with Business Analyst to document requirements
Assists in strategy planning as it relates to the CRM application(s) and its data integrity
Develops a strategy for initiatives that are consistent with Data Governance requirements and reporting on success factors and preventative action to improve data integrity issues
Oversees efforts to document and execute training of any major enhancements to CRM (to Sales and Distribution)
College degree or equivalent business experience
5+ years of Financial Services experience, including at least 2 years of CRM experience; ; background in sales support preferred
Excellent interpersonal skills with the ability to work independently or as part of a team
Solid understanding of CRM solutions planning, implementation, administration and maintenance
Works broadly under general supervision but position requires candidate to work autonomously
Strong critical thinking and creative problem solving abilities
Excellent organizational skills, proven ability to establish priorities
Adaptable, flexible and comfortable working in a fast paced and frequently changing business environment

Senior CRM Specialist Resume Examples & Samples

At least 3 years relevant working experience on CRM & social planning & execution
Pharmaceutical or medical device related experience preferred
Good understanding of consumer experience & communications
Strong communication and interpersonal skills to motivate cross-functional teams
Capability of handing multi-task and have result driven attitude
Good spoken & written EnglishMarketing

CRM Specialist Resume Examples & Samples

First level contact for CRM users, provide non-technical support and resolution for questions related to the CRM system
Advocate changes/improvements as the “voice of the user” as a member of the project team
Participate in cross-functional project teams that address strategic business issues involving CRM
Assist with managing business project demands that require CRM support
Assure data integrity, accuracy and completeness
Assist with User Acceptance Testing (UAT) to validate that changes to CRM operate as intended
Assist with New Hire Training including preparing attendee list, training materials, agendas, and collaborating with the CRM Manager and Sales & Marketing Training Manager, with the intention to fully own this responsibility once the transfer of knowledge is complete
Produce reports on both an on-going and ad-hoc basis, working collaboratively across the AfH organization
Interact with multiple departments to resolve CRM issues and updates
Collaborate with CRM Manager, CRM Business Analyst, Business Development team and other project team members
Act as an internal expert on CRM and participate in/lead training sessions with key stakeholders
Manage, own, update and archive training materials to ensure user education consistency
Update and maintain database documentation including data standards, policies and procedures
Review data from CRM and prepare reports/analyses to guide business decision-making
Perform other essential responsibilities as deemed necessary
Two plus (2+) years of experience with system based data management required
Previous experience with Microsoft Dynamics CRM or similar CRM system is required
Ability to analyze data to identify opportunities and discrepancies
Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives simultaneously
Strong proficiency with Microsoft Office, especially Excel and PowerPoint
TRAVEL: Ability to travel 5 - 10 %

CRM Specialist Resume Examples & Samples

2+ years of CRM experience
Experience of working in cross-functional teams
Experience with Salesforce.com, Veeva, Qlikview is an advantage
Analytical skills (high level)
Communication skills& presentation skills
English both written and spoken
Experience in project management (desirable)Market Research

Senior CRM Specialist Resume Examples & Samples

Participate as Subject Matter Salesforce.com Expert to CRM Specialists
Assist in the day to day Administration of the CRM tool as directed
Participation in CRM Change Management Process to ensure best practice
Act as key support in the creation and pre-deployment testing of workflow customization, report development and training documentation to support CRM Adoption, best practice, data management and reporting
Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the users
Coordination of the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users
5+ years of experience translating business requirements into Salesforce.com configuration requirements
Salesforce.com Certified Administrator or Advanced Administrator
Knowledge of the Salesforce.com administration module, API, data loader, CTI, custom objects, and workflow
Ability to participate in QA and UAT processes

CRM Specialist Resume Examples & Samples

Act as product expert to align HGVC Internal Clients’ goals with newly released / enhanced CRM features
Support the CRM Manager in effort to define and document functional CRM requirements
Coordination / participation in QA and UAT for prioritized initiatives / projects
Extended User Support in a 24/7 production environment
3 or more years of experience encompassing the ability to define and re-design business processes
Certified Salesforce.com Administrator or the ability to become certified within 90 days of employment required
Demonstrated ability to translate business requirements into salesforce.com configuration requirements
Hands on experience with the large and complex deployment, implementation and management of Salesforce.com or other on-demand CRM system
Background in CRM deployment and UI customization

Salesforce CRM Specialist Resume Examples & Samples

Engage in initiatives to execute projects as prescribed by the SFDC roadmap and strategic goals
Work with Corporate technology group, management, strategic initiatives, and end-users to create and manage complex workflow, process builder, data validation, and triggers in the Salesforce.com platform
Handle internal support requests and initial troubleshooting for users
Develop and create customized reports and dashboards for end users
Stay updated about new Salesforce.com features and functionality and provide recommendations for process improvements
Communicate with end users about system functionality and enhancements
Create and maintain documentation on Salesforce.com processes, policies, application configuration and help-related materials for users
Experience with Salesforce.com platform
Comfortable with technology and systems
Familiarity with enterprise-level systems, workflows, and user group-level needs of a system
Experience with a CRM (Client Relationship Management) System a strong plus
Analytical skills, coupled with critical thinking and problem solving abilities
Ability to adapt and adjust to change
High level of initiative for self-development
Plan and execute change effectively; follow up, follow-through and feedback skills
Ability to learn new systems, or portions of a system, and processes quickly
Bachelor’s Degree or two years of experience on a specialized subject matter
Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology

Sales Force Effectiveness CRM Specialist Resume Examples & Samples

CRM Administration: input and maintain required system information to facilitate day-to-day operations and reflect organizational structures; input and maintain organizational alignments
Master Data Management: data stewardship maintain CRM data to ensure accuracy and integrity of inputted data; perform any required data/account/event validation
Customer Information Management: validate and input verified Customer information; facilitate integration into other appended systems
Digital Asset Migration: facilitate the migration and production of digital content through Veeva for the designated system users
Privacy Notification: perform and adhere to local and corporate Privacy laws and practices, ensure updated status is captured in Veeva
Reporting: Design and provision of data/reports to commercial and sales teams
Contributor to special projects that span across the business units
Education: Bachelor’s Degree (or relevant working experience 10 yrs or more)
Experience: 3-5 yrs in Pharmaceutical Industry. Minimum 5 yrs experience working with CRM systems, having managed and maintained complex data systems, work effectively handling large volumes of data

CRM Specialist / Coordinator Hollywood Resume Examples & Samples

Execute email marketing strategy for label newsletters, artist releases, and direct to consumer products
Design, build and maintain email templates utilizing HTML & CSS and ensure messages are mobile-friendly
Work with label to manage the email process workflow including: development of the email calendar, collaborating on content, and obtaining approvals on email Manage segmentation of the database and implementing personalization and remarketing strategies
Drive A/B testing on various campaigns to establish the most effective
Deploy email campaigns through Salesforce Marketing Cloud
Ensure all CRM campaigns comply with current best practice in the industry
Track analytics to determine success of current marketing campaigns, while making recommendations for improvement
Degree in Graphic Design, Web Production, Interactive Media Design, Marketing, or related field
Intermediate knowledge of email tools, HTML and CSS
Experience working with digital marketing teams and projects
Good understanding of database concepts and segmentation
Ability to identify new audience types when presented with data
Multi-tasker; able to track and manage competing priorities while meeting deadlines
Expertise in Adobe Suite (Photoshop, Illustrator, Dreamweaver, InDesign)
Experience with Salesforce Marketing Cloud products preferred
3+ years front end development or graphic design experience, CRM experience also preferred

CRM Specialist Resume Examples & Samples

Create email marketing strategy for label newsletter, artist releases, and direct to consumer products
Work with label to manage the email process workflow including: development of the email calendar, collaborating on content, and obtaining approvals on email
Manage segmentation of the database and implementing personalization and remarketing strategies
Test campaigns for rendering across email clients and gain approval from stakeholders
Build and maintain email templates utilizing HTML & CSS and ensure messages are mobile-friendly
Manage communication across other direct messaging channels as needed, with similar marketing strategies
Working knowledge of email tools and HTML
Experience with digital marketing
Ability to identify new audience types
Computer expertise in Adobe Suite (Photoshop, Illustrator, InDesign) and Microsoft Office (Word, Excel, PowerPoint)
3+ years-experience that includes email/CRM marketing experience

CRM Specialist Resume Examples & Samples

1) Understand the CRM business application functionality, associated business rules and procedures
2) Daily end-user support
3) Maintain data quality in CRM system by constant monitoring of the data accuracy
4) Understanding of business procedures in associated systems (engagement management, client & engagement acceptance)
7) Collaboration with employees of Business Development department in other offices of Deloitte CIS
3) Excellent written and oral communication skills in Russian and English
4) Good analytical skills, accuracy and attentiveness to details
5) Knowledge of Microsoft Dynamics CRM is a plus
6)All candidates must have full travel mobility and the right to live and work in Russian Federation

CRM Specialist Resume Examples & Samples

Collaborate with internal stakeholders (ie. ITS, Sales, Business Units, Marketing, Research) and agency partners to develop a continued strategy for managing and nurturing marketing interactions with prospects and customers
Identify methods to drive customer database optimization and utilization and leverage CRM system to improve data quality and facilitate process improvements
Work with Trade Show Management Team to generate, process and fulfill sales leads
Recommend technology or processes to further organize, automate and measure behaviors and activities (ie. email marketing platforms, analytic tools, guidelines, etc.)
Perform analytics to understand key drivers of success. Determine how to evaluate customers according to their value, behaviors or stage of the sales process
Communicate insights from data and observed trends to suggest adjustments or tests that drive fundamental improvements to the customer experience and campaign results
Enforce our ITW Privacy Policy and champion best practices to retain consumer trust, legal compliance, and optimal marketing value
Stay abreast of and educate stakeholders on data management, marketing automation, web analytics and relationship marketing best practices, trends and opportunities
Promote and support application and adoption of CRM system throughout the organization
Identify requirements across the enterprise for customer data
Bachelor’s degree with major in Marketing, Business Administration, Business Management, Economics or related field
3-5 years of experience in CRM management, marketing automation, or customer database management
Experience working with leading, established marketing systems such as Salesforce.com, Qualtrics, Campaign Monitor, Pardot, or Marketing Cloud, etc
Strong analytical skills with proven ability to interpret data, provide concise reporting and make strategic recommendations
Excellent communication and influencing skills, with demonstrated success of working collaboratively on cross-functional teams
Ability to demonstrate past success in meeting project deadlines
Computer proficiency with knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook
Proficiency in budget planning and financial management
Desire to achieve Salesforce.com Certification or advance current Salesforce.com Certification

Email Marketing / CRM Specialist Resume Examples & Samples

Provide analysis and reporting for Skechers CRM marketing campaigns to determine overall effectiveness, including return on investment analysis
Work with the CRM Program Manager to employ CRM best practices, segmentation strategies and analytics to guide direct marketing plans
Analyze competitive marketplace and follow trends in CRM and direct marketing strategy, messaging, and technology
Provide support to the CRM Program Manager and retail and e-commerce marketing teams for on-going direct marketing to the Skechers CRM database
Assist with the production and deployment of localized email marketing campaigns to the Skechers CRM database, including the curation of content, translation of marketing assets, coding, and implementation/deployment of online and offline marketing campaigns designed to increase shopping frequency at SKECHERS company-owned retail and e-commerce channels
Communicate upcoming promotional direct marketing campaigns to the retail stores as needed
Work with Customer Service and Operations teams to maintain an exceptional customer experience for customers in the Skechers CRM program in all global territories
Work with IT/web development and local marketing, retail operations, and customer service teams to assist with the launch and on-going operations of the Skechers Elite program in global markets
Develop in-store marketing collateral as needed
Must have at least 2- 4 years of successful experience in a digital direct-to-consumer retail/e-commerce marketing position
Experience with CRM and direct-to-consumer messaging systems (email/mobile)
Additional language fluency not required but is a plus
BA or BS in business or marketing or related field is preferred

CRM Specialist Resume Examples & Samples

Enter high volumes of data in to the CRM database
Ensure that projects are completed in a timely and accurate fashion
Conduct research through online tools as necessary
Train and assist professionals in the firm to ensure that the highest quality data populates the CRM database
Prepare, proof and edit correspondence, reports and presentations
Provide friendly, quality and high-level customer service
Work professionally and effectively with the entire team in a team-oriented environment
Interact with firm professionals of all levels and departments
Utilize computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary, and summarize data in preparation of standardized reports
Pull system reports as necessary, format in Excel, review for quality and analyze content
Perform additional duties as required or assigned
Maintain a continuous improvement mindset

CRM Specialist Resume Examples & Samples

Own end-to-end CRM campaign production, including planning, coordination of content development, HTML coding, campaign and segment setup, and email deployment
Manage retention and loyalty strategies to reduce customer churn, increase engagement, and maximize lifetime value, including segmenting according to behavior and lifecycle
Assist in evolving, optimizing, and launching future phases of our loyalty rewards program
Develop effective loyalty-driving initiatives that target the highest value customers and brand consultants, including recommending new incentives, trigger-based automated emails, email campaigns, and text communications
Collaborate and work cross-functionally to improve email segmentation and personalization strategies through testing and analysis of subject lines, CTAs, and creative assets
Manage the internal email process workflow, including
BS or BA required, with a concentration in Marketing, Communications, Advertising preferred
Minimum 1-3 years of experience in CRM and email marketing; background in retail and/or network marketing/direct sales is preferable

CRM Specialist Resume Examples & Samples

Responsible for the overall campaign/event execution including delivery of files to vendors reporting on campaign performance. and proofing/QC of the direct mail and other samples for correct expiration dates, coupon codes, offers, customer information, and opting status
Produces standard reporting including weekly/monthly/ quarterly dashboards on the health of the customer and the database
Defines and documents business rules (BRD’s) that translate campaign and reporting requirements into technical specifications to insure alignment with both internal and external clients. Organize and independently facilitate project meetings and working sessions
Develops and manages project plans and timelines; ensures full alignment across internal and external stakeholders
Leads weekly team status meetings with all internal/external stakeholders; develops agenda and issues minutes with assigned action items; maintains a status update document
Proactively assesses and recommends operational best-practices and works to ensure standardization and efficiencies
The running of standard report that include Pre/Post Campaign analysis, Database Health reports, and Weekly/Monthly/Quarterly Dashboards
Tasks/Analysis as assigned by manager
Minimum 1 - 3 years’ experience preferably in project management, database marketing, or Business Intelligence areas. Retail industry experience is a strong plus
Working Knowledge of CRM Campaign Management tools (Aptos/Epicor, Unica, others a plus)
Strong planning, organizational, and project management skills
Experience in manipulating data, investigating data problems, and development of reports/dashboards with a strong conceptual/analytical/creative mind
Advanced computer skills including Micro strategy and all Microsoft Office Applications (Word, Excel, Access, and PowerPoint) Microsoft Project / Work Front is a plus
Strong written/verbal communication, and presentation skills

CRM Specialist Resume Examples & Samples

Act as first line CRM support for various constituents
Build various and numerous communication plans for a variety of markets; adjusts plans as needed
Manage all imports from various on-campus and third party sources
Provides system cleanup (i.e. duplicate resolution, erroneous or unusable entries, student record errors, etc.)
Develop and execute target scenarios for various markets. Build/update letter and email templates. Review written content for errors or needed corrections
Train end-users and/or on-campus audiences as to how the CRM can meet their needs
Participate in change management activities as needed (communication plan, department demonstrations, etc.) Support project planning, issue resolution and execution

Marketing Automation & CRM Specialist Resume Examples & Samples

Manage marketing automation campaigns, strategy, tools, partnership, and platform to deliver best in class CRM marketing tactics
Build and launch all campaigns, emails, landing pages, forms, and events in Marketing Automation Platform ensuring that all assets function properly and adhere to brand and process guidelines
Utilize HTML skills to build email and landing page templates from pdf and psd creative
Work with team to ensure all testing plans are being properly executed and are measuring correctly
Stay abreast of marketing best practices and new features/functionality in Marketing Automation Platform to streamline efficiency and effectiveness of marketing outreach
Manages email communication schedule within Marketing Automation platform to ensure that prospects/customers are not over-communicated to
Develop reporting and analytics dashboards within Marketing Automation Platform to show results
Manages campaign timelines to help traffic and ensures that all deadlines are being met
5+ years of experience in marketing or advertising
Solid understanding of B2B marketing concepts, including lead generation and lead management processes. Consumer loyalty a plus
Expert in Eloqua or Marketo
Knowledge of key email fundamentals and best practices; CAN-SPAM compliance, deliverability, spam complaint rates, A/B split testing, etc
Experience creating and executing B2B marketing campaigns
Computer/Technical skills: HTML coding with emphasis in responsive email design, CSS, Excel, PowerPoint, Word, SQL Server a plus
Bachelor's degree in marketing, advertising, communications, computer science or related field or equivalent related work experience

Email / CRM Specialist Resume Examples & Samples

Responsible for the optimization of Craftworks e-mail / CRM campaign performance through initiatives such as A/B testing, lifecycle management, personalization, and creative/dynamic content
Responsible for the creation (building/proofing) and sending out of branding/offer e-mails containing dynamic content
Designs and creates brand specific content for email
Assists in developing strategies and offers to help create positive comparable sales numbers
Maintain an email calendar to keep track of all emails being sent
Manage local store email requests
Measures & tracks key performance indicators (KPI) i.e. open rates, click-thru rates
Manages & maintains CRM e-mail programs & offer templates within vendor software
Formulates & executes initiatives to build membership in all e-mail / loyalty programs while maintaining integrity of all e-mail lists
Owns the day to day relationship with Craftworks’ third party e-mail provider
Manages and updates content on websites
Strong understanding of e-mail marketing principles & best practices
Direct experience creating & sending e-mails containing dynamic content (HTML coding ability)
Passion for developing best in class e-mail marketing programs
Experience working across and influencing cross functional teams including marketing, graphics, IT and FP&A as well as third party agency/ vendors/consultants
Experience and/or exposure to general market research/testing principles, protocols & practices
Strong computer skills that include the Microsoft Office Suite, Adobe Suite, marketing email platforms, CMS tools etc
Associate’s Degree or equivalent experience required; Bachelor’s Degree in Marketing, Advertising, or Business preferred
1 to 2 years’ experience in Email Marketing required
Restaurant, Hospitality, or Retail industry experience preferred

Advertising / CRM Specialist Resume Examples & Samples

Coordinates print production, including working with Sharp Creative Services and/or outside marketing agencies to create and/or update print ads and collateral, and the advertising agency to plan and place media
Supports development of entity broadcast campaigns, including development of strategic and creative direction, copy, budgets and production timelines
Plans and implements system CRM initiatives
Develops budgets and creative production timelines
Works with outside marketing agencies to plan and place advertising media
Prepares reports that measure and quantify effectiveness of system advertising and CRM campaigns
Partners with the Sharp Digital Marketing team to identify opportunities in new media, and coordinates new media initiatives
Sitting
Keyboarding
Mousing
Bachelor's degree with focus in marketing or advertising or equivalent work experience
Minimum of three (3) years in marketing communications within an advertising agency and/or large regional organizations encompassing multiple communications disciplines, including advertising/CRM
Knowledge and working history of implementing advertising/CRM campaigns. Ability to deal well with competing priorities in rapidly changing business and corporate environments
Ability to pay attention to detail and maintain a high level of accuracy while adhering to deadlines
Strong interpersonal skills dealing with all levels of employees and strong adherence to Sharp's Behavior Standards
Excellent customer-service skills and a positive, "can-do" attitude
Knowledge and working history of planning and implementing advertising/CRM campaigns
Knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook and Internet Explorer) with the ability to learn new software products

CRM Specialist Resume Examples & Samples

Plan and execute direct marketing campaigns that meet or exceed company goals
Develop creative briefs for direct marketing campaigns detailing instructions to internal and external creative partners
Work with internal and external teams to plan and coordinate marketing assets needed for each campaign
Provide direction to internal and external partners related to email or mobile production assets and feedback for changes in merchandise, messaging, or pricing
Analyze and report actionable insight for the digital direct marketing programs (email, mobile)
Manage CRM campaign promotional timing and execution across all digital direct channels for proofs and campaign deployment to customers
Ad hoc assignments and reporting as needed
Bachelor’s Degree or equivalent combination of education and experience
Experience working independently, and in team-oriented, collaborative environments
Self-starter with the ability to handle multiple projects simultaneously
Experience with managing agency/vendor/third party supplier relationships
Proficient with Microsoft Office – Specifically Excel
Experience with customer loyalty programs desired
Experience with ESP tools & delivery systems (ExactTarget) preferred
2 or more years’ experience with direct marketing techniques preferred
Experience in a large, multi-channel retail environment preferred

Senior CRM Specialist Resume Examples & Samples

Software/Hardware Assistance - assist IT with new station setup, provide headsets/additional cords when needed, and troubleshooting phone issues if they arise
Investigations - pull audio recordings for management when necessary
Participate in meetings, training initiatives
Follow up on tasks and projects as assigned
3+ years experience encompassing the ability to define and re-design business processes and the ability to translate business requirements into Interactive Intelligence or Salesforce.com configuration requirements
Ability to adapt to changing environments
Interactive Intelligence Dialer Administrator or Salesforce.com Administrator
5-7 years of related experience

CRM Specialist Resume Examples & Samples

Responsible for delivering projects that support the sales, service, and digital marketing processes
Works with internal IT organizations, Lubricants business owners, third-party vendors, and other subject-matter experts to plan and drive the project through the lifecycle from requirements gathering to deployment both in the US and globally
Communicates effectively to a wide variety of stakeholders internally and externally to manage expectations and maintain alignment as the project evolves during the visioning and execution phases
Collaborates with the Sales Enablement team to support sales process execution and CRM adoption. Provides intermediate-level technical CRM subject-matter expertise and knowledge transfer to support the development and refinement of processes, reference materials, data analysis, and tools
Continually builds technical skills in our critical CRM related platforms and tools to foster a higher degree of collaboration with IT and business partners and ultimately to design better solutions
A minimum of 2 years of experience in the business technology field
Certifications in Administrator (basic or advanced), Force.com Platform (app builder or higher), or any of the Cloud Consultant certifications
Work experience with the Salesforce platform
Knowledge and understanding of Agile software development methodology practices

CRM Specialist Resume Examples & Samples

Bachelor’s degree in Communication, Information Technology, Business, Marketing, or related field, or equivalent combination of education and experience required
At least 4 years of experience in CRM program training or design/development strongly desired. Prior experience in technology product management, needs analysis, and training facilitation required. Experience in Consulting or other professional services environment preferred
Expert knowledge of PowerPoint required. Ability to communicate concepts and data graphically. Strong working knowledge of Microsoft Excel and Word required
Outstanding written and oral communication skills. Ability to work both independently and collaboratively in cross-functional teams and to write clear, concise technical documents
Expert knowledge of Microsoft Dynamics CRM, and Microsoft Outlook desired. Experience using Microsoft Sharepoint, Marketo, Team Foundation Server, SQL, Riva Sync a plus
Strong customer service orientation, problem solving, organizational, detail-orientation skills required
Ability to meet deadlines, prioritize assignments, manage multiple tasks simultaneously and deal with confidential information required
Exceptionally strong time management and prioritization skills in a multi-tasking environment
Ability to work flexible hours for high priority issue resolution and travel once per quarter on average

CRM Specialist Resume Examples & Samples

Execute CRM plans to help support the corporate strategic initiatives at hand
Provide strategically based recommendations to drive retention, lifetime value and sales
Define and differentiate various versions based upon key segment or geographic area
Work cross functionally to understand and plan for ongoing communication cycles as well as promotional events
Write & submit creative briefs, offer requests and ATC approvals
Provide distribution list recommendations and support QA lists prior to send
Develop tactics to increase email opt-ins, monitor and report on deliverability
Pre-and post production QA of all CRM assets
Provide direct mail formats for increased response while understanding production efficiencies
Ensure circulation targets are hit and aligned with monthly budgets
Monitor and report on competitive trends
Work with analytics team to ensure all monthly offers are submitted and results are received in a timely manner
Knowledge of print and digital production standards and timing
Knowledge of Microsoft Office, including (but not limited to) PowerPoint, Word, Outlook, Excel (Google Docs a plus)
Retail knowledge preferred
Previous database marketing preferred
Organizational skills
Proactive nature, ability to thrive in high paced environment
College degree required
1-3 years of marketing experience

CRM Specialist Resume Examples & Samples

Support initial launch and deployment of Events Management to Medical
Provide on-going support to MSLs in day-to-day use of budgets and Events Management in Veeva
Lead requirements gathering and implementation for Medical
Support on-going management of budget tool and day-to-day users as required
Provide the required reports to manage budget transfer and update on budget status
Support launch of Account Planning to Medical
Provide required on-going KPI reporting to manage success Account Planning to leadership
Update training manuals/ materials as required
Prepare material for LOS, including Q&As and regular “tips” to support MSLs using Veeva
Support training requirements of new hires as required
Maintain MSL FF alignment
Work closely with sales analytics to ensure FF alignment is kept up-to-date in TAM/ BITMAN
Support CRM Manager with software upgrades, testing and validation of Veeva
Support Medical Department and CRM Manager to identify future requirements
Document all new business processes and update CRM SOPs as required
Cross functional support of Commercial CRM Specialist as required
University Degree, post-secondary education or equivalent work experience
3-5 years’ experience in a similar role
Ability to take initiative and exhibit good judgment and problem solving skills
Previous experience working with Medical team preferred

CRM Specialist Resume Examples & Samples

Act as CRM Champion to ensure the application meets the needs of the organization; all departments, all users by implementing and managing best practices in campaign development, report development, campaign training and documentation
Support departmental CRM initiative by implementing enterprise standards, policies, procedures and work instructions
Work with departments and small teams to ensure CRM is being utilized in the most efficient way
Ensure appropriate process and execution of data for list pulls, events, invitations, emails, and constituent data updates
Develop and conduct regular CRM training sessions for employees and new hires
Possess effective people, communication and presentation skills
Ability to communicate information in a clear and concise manner
Ability to set priorities, manage multiple tasks and meet deadlines
Possess an understanding of databases/systems (functionality and usage)
Have solid organizational and project management skills
A bachelor's degree in business, communications or a related field
A minimum of 1-3 years of experience as a software trainer, public speaker or similar work experience
Proficient with Microsoft Office applications, Internet usage and software applications
Data analysis capabilities and MS-Dynamic CRM experience a plus

Marketing Database & CRM Specialist Resume Examples & Samples

Responsible for conducting data extraction and preparation, supporting infrastructure and system up-time for Marketing and Sales
Utilize available and necessary marketing technology tools, techniques and software to support the creation of a lead acquisition machine and program using audiences
Coordinates with related teams/departments to build clean and monitor incoming data
Ensure that data management protocols and processes are followed and provide insights into any data integrity issues
Creates reports and progressively improves effectiveness and efficiency of report templates
Gather information required to create CRM IT cases to fix issues as they are discovered and track all marketing CRM cases with the IT project managers

CRM Specialist Resume Examples & Samples

Define, execute and report upon the email and push campaign roadmap, incorporating segmentation, personalisation and AB testing, ensuring the right customer is being targeted with the right product/offer at the right time
Contribute to cross-channel campaigns, working closely with your colleagues on the wider Digital team to ensure a consistent experience across all owned channels
Clearly and effectively communicate roadmap plans (both tactical and automated) to colleagues and stakeholders
Responsible for email and push channel comms positioning, messaging, creative copywriting, design resource briefing and sign off with all relevant stakeholders
Responsible for end-to-end customer and frontline experience of email and push campaigns and programmes
Constantly find ways to optimise our email designs by working closely with the design and dev team to ensure best in class templates which convert
Play a key role in the development and roll out of the new automated Customer Engagement programme, utilising the established email and push channels while identifying and recommending new CRM channels
Guide the CRM team by providing guidance, instruction, direction and feedback
Consistently report on team progress to management. Support mgmt. in organising and preparing action plans to ensure the team meet their goals and objectives more efficiently and support the team in executing these. Coordinate tasks and projects amongst the team. Keep clear plans up to date at all times
Brief the Insight and BI teams on reporting and data requirements
Know the channel KPIs and how they impact conversion and effectively communicate the results of campaigns and programmes to colleagues, the wider stakeholder group and senior management
Generate ideas and challenge the existing way of driving certain customer behaviours – never being satisfied with current performance
Keep abreast of competitor activity and best practice in CRM, marketing automation, email marketing and digital experience
Efficiently communicate and escalate any software downtime or issues which deter the team from carrying out their day to day tasks

CRM Specialist Resume Examples & Samples

Global Transactional Email Program management to deliver real-time, high-quality, consumer friendly messages that optimize customer experiences with PlayStation products and services
Cross functional coordination to streamline the planning, creation, execution and maintenance of transactional communications for the PlayStation business worldwide
Collaborating with the PlayStation Network Platform Engineering team to optimize existing triggers and develop new communications the meet critical business needs
Managing relationships between Business, Marketing, Legal and Product Management stakeholders in all regions in which PlayStation conducts business
Self-starter with the ability to communicate cross-functionally, and understand and articulate requirements
Ability to multi-task and quickly adapt in a fast-paced environment with multiple shifting priorities and processes
Ability to manage and prioritize various parallel deliverables
Project management and organization skills with superior attention to detail
Strong documentation skills to communicate effectively across cross-functional groups
Some technical understanding of APIs, email triggers, and testing/production environments
Experience with operational business tools, e-commerce, and complex workflows
High level of proficiency with Microsoft Office (Word, Excel, and PowerPoint) in order to prepare all documents, presentations, tables, briefings, and worksheets
HTML experience preferred
BA/BS Degree is required; some Project Management experience preferred

CRM Specialist Resume Examples & Samples

University Degree, post-secondary education or equivalent work
3-5 years’ experience in a similar role. Experience working with external vendors and/or outside suppliers is required
Bilingualism (French and English) an asset

CRM Specialist Resume Examples & Samples

Profiling and segmenting the consumer database
Work with CRM Campaign Manager on campaign planning and execution, ensuring campaigns are built to brief, achieving objectives and ROI
Developing and automating reports to support campaign activity and monthly KPI reporting
Providing analysis and insights in support of strategic business issues
Managing database quality, integrity and enrichment
Minimum 5 years in CRM or quantitative consumer insight
Experience with direct marketing such as direct marketing campaigns (eDMs, DMs), segmentation analysis and optimisation of customers
Experience in building test and learn approaches to CRM campaigns
Experience in Adobe Neolane or Unica and a solid campaign development background is highly desired
Excellent technical skills in SQL & SPSS or equivalent and strong attention to detail
Ability to understand strategic business needs, develop corresponding analysis and recommend actions
An ability to work as part of a team in a fast paced and changing environment

CRM Specialist Resume Examples & Samples

Manage efficient & timely deployment of email, push, SMS & mobile mailbox marketing campaigns
Project manage & liaise with key stakeholders (Brand marketing, CRM, Ad Sales, etc.) to provide contact strategy executional expertise to meet business goals and objectives
Ability to set up and deploy campaigns leveraging ESP tools such as Responsys & push through tools like Urban Airship. This includes the development & management of segmentation & personalization rules, & content, to increase engagement and sales, optimize volume & frequency of sends
Ensure testing & QA / rendering by device, operating system, browser, etc. Proof contact strategy elements as needed
Maintain customer contact & deployment calendars and work with team to ensure all campaigns are planned, executed, and wrapped up
Publish timely, actionable results. Report on, and analyze, campaign performance data, and provide recommendations on campaign and process optimization
Monitor email deliverability, ensuring best practices for data hygiene, privacy and opt-in standards
Ensure adherence to all guidelines for spelling, grammar, and punctuation through to legal, footers, CANSPAM etc
Collect & share competitive & industry trends, new technologies within CRM arena
All other duties as defined by Marketing Operations leads

Marketing Automation / CRM Specialist Resume Examples & Samples

Works with a global team across multiple businesses, functional, and contract/external partner personnel to deploy marketing automation capabilities in support of business campaign objectives
Setup, test, deploy, monitor, track and report on Marketo programs and campaigns for email, webinar, tradeshow, advertising, blog, social media, and website activities
Create Marketo emails and landing pages
Analyze campaign performance and make recommendations to stakeholders to improve overall conversion rates
Create standard and ad hoc Marketo and Salesforce.com reports as needed for reporting, program planning, and sales support
Identify and share insights and suggestions for improvement based on data (i.e. open rates, click-through rates, conversions)
Promotes and enforces best practices in data hygiene and global privacy
Monitors the synchronization between the marketing automation platform and external data sources including Salesforce.com
Works with marketing automation platform vendors to understand product roadmap, enhancements, and updates
Networks with like functional experts across all businesses and regions to identify cross-business opportunities and leverage best practices
Minimal travel both domestic and international
BS/BA degree in Marketing, Business, or Information Systems. MBA is preferred
5+ years of experience in B2B marketing, with automated outbound and inbound marketing including lead scoring/nurturing/routing, campaign development and management, landing page and form building and optimization, and reporting/analytics
Demonstrated advanced subject matter expertise with hands-on, daily experience with marketing automation tools (implementation, campaign building, lead scoring/nurturing/routing, and reporting)
3+ years of expertise with Marketo and CRM tools
Salesforce.com experience is required
Marketing automation experience as a power user (Eloqua, Hubspot, Pardot - community participation a plus)
Experience with data hygiene and database segmentation
Ability to work with cross-functional teams and across functional boundaries
Superior interpersonal skills and ability to work directly with people at all levels
Active member in Marketing Automation User Groups
Marketo Certification preferred

CRM Specialist Resume Examples & Samples

Responsible for developing, coordinating, executing and tracking of marketing programs to nurture and engage customers through their life-cycle
Manage the day to day campaign execution
Enhance the Neolane/Adobe Campaign System and data inputs to drive a better customer experience, and retain and engage more customers
Improve system operating efficiencies, configuration and accuracy of data to enhance campaigns and their deliverability
Manage all profiles and interfaces for assigned brands
Perform testing and sign-off prior to “Go Live” production on new and existing campaigns
Project Management activities for meeting all requirements and any technical change documentation
Serve as CRM knowledge consultant for assigned brands by ensuring the correct information is being captured and shared with the appropriate TBC personnel
Assist in the creation of functional use-cases by participating in team meetings, and cross functional teams to map requirements, construct data models, and collaborate on key metrics and how they can be improved
Conduct other duties as assigned
1- 3 years of Advertising and Marketing Experience
BA/BS Degree from an accredited institution in a relevant field of study, Business, Marketing, Advertising, Communications
Strong written and verbal communications skills with ability to work with a diverse set of technical and business stakeholders
Ability to work independently in a dynamic environment with minimal supervision
Attention to detail and capability to support multiple projects concurrently
Solid business requirements analysis and critical thinking skills
Be proficient in the MS Office Suite
Experience using relational databases
Working understanding of CRM Systems
Understanding of the power and potential of actionable business information
Desire to work in a fast paced and dynamic environment

Associate CRM Specialist Resume Examples & Samples

Develop and implement Email Marketing campaigns and life-cycle managementprograms in order to achieve marketing and revenue objectives in active coordination with Marketing, Product Planning and Network Operations teams
Manage day-to-day execution of email campaigns:Develop creative briefs based on objectives, target audiences, product/service positioning, and strategy
Manage creative assets and content for the creation of email campaigns,including weekly & monthly newsletters
Oversee list pulls, promotion code creation, link creation and testing forcampaign deployment
Partner with Product Marketing Managers, Creative Services, DatabaseMarketing Analysts and our Email Service Provider to produce, manage, and maintain program schedules
Learn and use our Email Service Provider’s application in order to successfullyexecute programs
Work closely with the Analytics team to analyze customer behavior, developcustomer segmentation strategies, and identify key insights that will inform program enhancements and recommendations
Use a test and learn approach to optimize program effectiveness and quantify results
Distribute and institutionalize learnings across the organization
Interface with global Marketing teams to share information, tactics and strategies
3+ years of demonstrated success in developing and executing Direct Marketing
Experience with experimental design and program evaluation
High-level proficiency in MS Word, Excel, PowerPoint, and Adobe Photoshop
E-commerce experience
Knowledge of email marketing best practices
CRM systems knowledge

CRM Specialist Resume Examples & Samples

Take ownership of the maintenance of all integrated tools in Marketing cloud, running processes and new additional tools integrations
Work with Salesforce/Marketing Cloud external support and development teams regarding tool optimisation/maintenance
Daily support all markets’ users with all MC related questions and finding optimal solution
Execute journeys and campaigns for a minimum of 2 markets
Help countries to measure/achieve their KPI’s
Teaching new comers and existing users with all possibilities in MC
Ensuring cross-country knowledge transfer
Deliver customer growth, meeting and exceeding expectations
Identifying appropriate opportunities to maximise sales
Seek every opportunity to increase our customer base
Be a great team member, supporting the team to be efficient, focused and generate profit
Look for ways to reduce costs and save money
None – we care about who you are as a person, your attitude and what you can bring
Fluent in verbal and written business English (essential)
Problem solving and analytical thinking
Readiness to lean quickly Marketing Cloud tool
Ability to influence others
Innovative, inquisitive
A great communicator
CRM tools (advantage)
BI tools: SQL, R, MySQL basis
Web/HTML design
Web tracking tools: Google Analytics, Google Trends, Heap
Predictive analytics (advantage)
Google Adwords (advantage)
Marketing in Social Media (advantage)
Knowledge of Marketing Cloud and Salesforce tools (advantage)
CRM experience, using various processes and tools is a must
Some business analysis experience would be an advantage
Admin of some tool (advantage)
Business Development and Big Data (advantage)
Worked within digital or fin-tech (desirable)
Experience in driving sales
Advantage: Marketing Cloud admin/support experience

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