Customer Service Administrator Resume Samples

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B Abshire

Brigitte

Abshire

718 Adams Throughway

Boston

+1 (555) 316 7782

718 Adams Throughway

Boston

Phone

p +1 (555) 316 7782

Experience Experience

Detroit, MI

Customer Service Administrator

Detroit, MI

Halvorson and Sons

Detroit, MI

Customer Service Administrator

Develop strong relationships in order to provide excellent service delivery to account managers and customers
Assist in ensuring that all targets / SLAs are met, working in line with the strict performance standards
Prepare, manage and process all aspects of pre and post course administration and paperwork
Work with operations colleagues to improve supply chain efficiency e.g. containerisation, direct shipment opportunities and value added services
Work with sales managers and customer to generate additional business opportunities
Provide assistance and support to the pension administration team on processing forms, elections, etc
Assist investigations and resolutions of customer mailing concerns arising from services provided

Boston, MA

Italian Customer Service Administrator

Boston, MA

Dicki-Thiel

Boston, MA

Italian Customer Service Administrator

Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
All queries handled according to specific quality guidelines
1 Order administration
Adhere to and maintain Standard Operating Procedures
2 Customer Loyalty
Escalate all product complaints (technical and medical) to the Quality dept in the local market
3 Cross-functional Collaboration

present

Boston, MA

German Customer Service Administrator x

Boston, MA

Bartoletti Inc

present

Boston, MA

German Customer Service Administrator x

present

Work closely with internal/external customers to build and maintain customer loyalty
Provide basic product information to customers
Manage a portfolio of top revenue generating customers in order to increase customer loyalty
Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
Monitor the invoicing process
Enforcement of new and existing Abbott policies to both internal and external customers
Identify teaching opportunities

Education Education

Bachelor’s Degree in Accuracy

The University of Alabama

Bachelor’s Degree in Accuracy

Skills Skills

Demonstrated ability to learn quickly with a willingness to obtain functional knowledge and understanding of company products, policies and procedures
Good knowledge of MS office ideally Excel comfortable with multiple systems
2 years or more of solid computer skills and a strong working knowledge of Microsoft Office
Excellent telephone manner with good communication skills - able to build customer relationships
Excellent attention to detail with an emphasis on quality
Demonstrated ability to learn quickly with a willingness to obtain functional knowledge
Highly adaptable and comfortable in a fast-paced, dynamic work environment
Organizational skills and strong attention to detail
Good analytical, problem solving and decision making skills; comfortable with numbers and calculations using Excel
Profound knowledge of sell in process of at least one WE zone

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Customer Service Administrator Resume Examples & Samples

Maintaining your order book daily, following of all needed processes form order receipt through to delivery
To pro-actively advice customers and sales managers of any issues affecting customer orders and deliveries
To establish and maintain positive relationships with internal and external customers in the company’s best interests
Handling of returns- faulty products and customer returns
Validate order books proactively to minimise failed deliveries
Gather future order book requirements and work cross functionally to deliver within agreed timelines
Attend aligned logistics meetings to track order books through supply chain, positively influencing where possible
Utilize Customer Interactive Centre system (CIC) to deliver efficient and customer focused experience
MBO level or education in the field of administration
Functional > 2 years in a CS role focused on retail accounts

Customer Service Administrator Resume Examples & Samples

Advanced IT skills including Microsoft Office, Outlook, Excel and Word
Experience of working in a customer focused environment
Pro-active approach

Customer Service Administrator Resume Examples & Samples

Working through escalations highlighted by the customer service team
Investigate, enquire and discover the cause of the issue raised
Correspond within a timely manner through well structured and detailed communication
Develop relationships with key suppliers and internal departments to move to a solution
Respond to any incoming call accordingly and prioritise your work load accordingly
Performing against agreed response times and SLA's
Background within a customer handling environment
Call centre/customer services experience would be a distinct advantage
Excellent command of the English language
High level of accuracy
Comfortable with handling a number of queries at once
Ability to negotiate and control an outcome

Customer Service Administrator Resume Examples & Samples

Sales order processing background would be a distinct advantage
Organised and methodical in your approach to work related tasks
Team focussed and flexible
Excellent communication skills written and verbal

Customer Service Administrator Resume Examples & Samples

Effective Listening skills – ability to listen carefully and ask appropriate questions to clarify customer needs and offer appropriate solutions – taking every opportunity to gain more sales
Ability to multi-task and handle numerous calls, e mails, faxes, postal mails - both inbound and outbound
Ability to structure and prioritize own work and communicate challenges clearly within team environment
Ability to use various systems (Phx, Willow, ITOOLS, Outlook, Commander, Siebel)
Ability to influence and sell over the phone – commercial mindset
Ability to communicate clearly and effectively both with customers and with other functions
Understand product and service offering available to Customers
Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
Demonstrable track record of Commercial Excellence and External Focus with significant success in customer facing roles
Exceptional clear thinking and excellent organizational skills with the ability to structure own workload effectively and manage multiple priorities
Inclusiveness – Proactively builds relationships with the customer and internal stakeholders, demonstrates high level of enthusiasm and commitment to driving 100% customer satisfaction

Customer Service Administrator Resume Examples & Samples

Previous experience at administrator level within the finance industry
Strong customer centric approach
Excellent time management and interpersonal skills
Strong team and organisational focus
Ideally APA or QFA qualified

Customer Service Administrator Resume Examples & Samples

Provide ongoing maintenance of head office billed cases by processing adds/changes and deletes and coordination of these policies with the Account Analysts
Processing of cash on a daily basis
On-going review of processes and procedures; recommendation of changes to improve unit’s efficiency and effectiveness
Filing of any necessary documentation and preparing for any necessary follow-up
Strong ability to coordinate workflow processes
Mathematical skills
Solid communication skills, both verbal and written
Demonstrated PC skills and ability to work with mainframe systems
Excellent knowledge of Microsoft Office (namely, Excel)
Ability to work under pressure during peak processing periods
Prioritization skills; ability to manage multiple tasks concurrently
Ability to work as part of a team as well as independently
High degree of initiative
Detail and quality oriented
HIAA or LOMA courses are an asset
Experience working with Ingenium an asset

Customer Service Administrator Active Cosmetics Division Dublin Month Fixed Term Contract Resume Examples & Samples

Managing proactively inbound and outbound telesales calls
Group and locally initiated projects as directed by the Customer Services Manager
Thorough understanding of the L’Oréal Supply Chain
Experience in a Customer Service environment
Proficient in Microsoft Office Packages (Word and Excel)
Strong interpersonal skills in order to build effective relationships internally and externally
Ability to reach mutually acceptable solutions to complex problems which arise; level headed, able to manage and resolve issues under pressure
Experience in presenting internally and externally and adapting communication style
A creative thinker and willing to challenge existing processes and propose solutions

Customer Service Administrator Resume Examples & Samples

Dealing with customer queries relating to orders, investigating with the warehouse and raising credit notes where necessary
Processing internal and external orders, with a strong understanding of Order fulfilment
To maintain good working relations with internal and external customers and to liaise with Sales teams and Finance teams on a regular basis
Supply customers with expected delivery dates and delivery status, or product status when required
Group and locally initiated projects as directed by the Customer Service Manager
Order management including delivery query handling of key accounts within UK and Ireland
It is essential that you have a thorough understanding of L’Oréal Supply Chain
Experience of using SAP R/3 would be advantageous
Proven ability to multi-task
Comfortable dealing with and influencing people at all levels across the business

Customer Service Administrator Temp-months Resume Examples & Samples

Work with customers to deliver efficient special handling solutions, minimising costs
Challenge working methods and practices providing creative solutions and clarity for customers
Maintain a positive customer experience in the event of operational or service breakdowns
Consistently display professional manner when dealing with internal and external customers
Strong analytical skills

Customer Service Administrator Resume Examples & Samples

Scanning orders and updating data on a bespoke database for invoice processing
Invoice collating and preparing for filing
Preparing orders
Taking incoming calls including process-chasing orders
Contacting companies with queries

Customer Service Administrator Resume Examples & Samples

Processing and progressing orders
Communicating prices and availability within the guide-lines laid down by Customer Service Manager
Take responsibility to ensure all customer queries are handled efficiently and in an acceptable timeframe
Dealing with Key Accounts
Liaise with and support Regional Account Managers, gain full understanding of their area's
Making out going calls to maintain and increment sales
Sales Reports - daily and monthly
Sourcing and collating new business information and liaise with Regional Account Manager
Take responsibility for setting up and maintaining relevant files for all sales related matters
Raising returns numbers
Participate in training and development laid down by Customer Service Manager
Visit key customers with account managers and every convenient opportunity
Pro-active promote all sales campaigns laid down by Sales Management
All other duties laid down by the Customer Service Manager
Good all round experience of general office practice and equipment
Computer literate, Word, Excel - Spread Sheets and formula's
To use initiative in all aspects of the job
To work effectively as part of the Customer Service Team
To work to agreed company standards and procedure's

Customer Service Administrator Resume Examples & Samples

Manage inbound telephone enquiries and make outbound calls to promote course participation and follow-up activity
Promote benefits to dealer staff
Deal with mail box enquiries
Maintain website ensuring data accuracy and integrity
Good communications skills
Confident and courteous telephone manner
Motivated, self reliant and efficient
Highly organised

Customer Service Administrator Resume Examples & Samples

Taking incoming calls
General administration duties
Good all round experience of general office practice

Potential Customer Service Administrator Opportunity Resume Examples & Samples

Work with customer, sales and internal departments to maximise order book conversion for your account(s)
Work with operations colleagues to improve supply chain efficiency e.g. containerisation, direct shipment opportunities and value added services
Attend required customer visits with a positive and professional manner. Ensure you are fully prepared for your meeting and feedback via minutes to your TL or Manager
Effective team worker
No formal level of qualifications required

Customer Service Administrator Resume Examples & Samples

Good command of the English language both written and verbal
Ability to work well with MS systems and bespoke in house systems
Comfortable working in a team environment and a supportive collaborative approach
Positive disposition, willing to learn and comfortable learning new skills

Exciting Customer Service Administrator Resume Examples & Samples

Ability to deal with customer queries over the phone and via e-mail
Follow up on all aspects of customer contact through various media platforms
Liaise with different departments frequently
Organise replacements, exchanges and collection and process returns paperwork
Book deliveries with customers, arrange collections and exchanges
Proof read materials
Undertake assisting with projects when required
Assist with ad hoc administration

Customer Service Administrator Resume Examples & Samples

75% Customer Service
15% Research
High School diploma or equivalent required
Bachelor’s degree preferred
Experience in data entry/keying required
1-2 years of customer service or call center experience required
Proficiency in MS Office
Skills, Knowledge and Abilities
Effective organizational skills
Ability to keep accurate records required
Excellent analytical and organizational skills
Ability to work occasional Saturdays

Customer Service Administrator Resume Examples & Samples

Operate a switchboard, providing telephone support to callers by addressing their issue or query and routing their call to the appropriate department or individual
Correctly diagnose callers’ issues by asking relevant probing questions and utilizing effective listening skills
Assist in identifying opportunities for improvement with technology systems and procedures, and initiate appropriate action to implement process changes
Support the maintenance of an active and useable knowledge base
Maintain a high degree of customer service for all queries and adhere to all service management principles and Service Level Agreements
Update client accounts
Handle account administration and billing tasks with a high level of accuracy
Log all account activities in appropriate CRM and databases in an efficient and accurate manner
Interact with our internal partners to ensure resolution of customer issues
Process and research daily customer issues generated by internal propriety systems
Process and research daily customer issues/cases submitted via internal systems
Process and research daily customer disputes submitted through credit card companies
Work on special projects as needed
Act as an internal voice of the customer

Customer Service Administrator Resume Examples & Samples

Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer inquiries
Promote the products and services of Dow Jones brands
Perform administrative functions as may be required in order to fulfill member requirements
Troubleshooting of some technical incidents and problems including subscription problems
Log all customer contacts in the appropriate CRM system
Work collaboratively with a variety of internal stakeholders, including technology, finance

Customer Service Administrator Resume Examples & Samples

Ability to effectively match the needs of the client
Delivering outstanding customer service at all times exceeding expectations
Manage incoming calls ensuring service is delivered in time frames and given to a high standard
Ability to multitask and update in house database

Customer Service Administrator Resume Examples & Samples

65% Process invoices, grain contracts, grain payments and customer payments timley and accurately
Ensuring financial records are current, inventory is up to date and customer accounts are accurate
15% Support financial internal controls
Reconciling manual documentation used to record business transactions, preparing and monitoring monthly reporting and working with Regional Finance Managers to develop & maintain procedures
15% Provide customer service and support to the team by managing questions and providing information or reports efficiently
5% Complete other office duties as required

Customer Service Administrator Resume Examples & Samples

65% - Process invoices, grain contracts, grain payments and customer payments timely and accurately
15% - Support financial internal controls
Reconciling manual documentation used to record business transactions, preparing and monitoring monthly reports, and working with the Regional Finance Manager to develop and maintain procedures
15% - Provide customer service and support to the FSG team by managing questions and providing information or reports efficiently
5% - Complete other office duties as required

Customer Service Administrator Resume Examples & Samples

Ensure customers receive high level of service at all times
Handle and resolve customer complaints timely and in a professional manner
Direct any requests and unresolved issues to the designated internal resources, escalating issues to team leader as required
Follow up customer orders with internal departments on time and update customers proactively
Communicate and coordinate with internal departments like order book, sales, finance
Support projects and process improvements to increase customer satisfaction and productivity
Fluency in both English and German languages

Customer Service Administrator Resume Examples & Samples

Drive a > 95% Average Speed of Answer rate for all incoming phone calls
Provide < 24 hour response and acknowledgement to customers for all inquiries
Assist Customer Shared Services with expedite orders
Ability to service international customers in after-hours mode
Understand customer entitlements and product offerings
Become an expert in CRM tool Siebel
Root cause and corrective actions
Provide support for other areas for holiday and sickness cover
Good knowledge of ERP a plus

Customer Service Administrator Resume Examples & Samples

Support various tasks for data entry, clean-up, and migration for the transformation project
Manage filing and document archiving
Prepare certificates, ensuring accuracy, quality and consistency
Manage the reminder/diary system to ensure prompt follow up on queries, overdue works and outstanding information from internal and external Clients
Record incoming and outgoing work packages
Assist in follow up and signing of certificate renewal contracts
Assist in preparation of certificates
Have a bachelor degree or equivalent
Should be on fathers/spouse residence visa sponsorship in UAE, and able to join us immediately. Lloyd’s Register will be able to process a suitable labour card for the selected candidate
Strong oral and written English communication skills
Have at least 1-3 years of relevant administrative experience preferably in the Middle East
Proficient in using all MS Office applications
Able to demonstrate strong planning, organisation, multitasking and time management skills

Customer Service Administrator Resume Examples & Samples

Dealing with general customer queries: contract information, payment information, returns requirements and contract terms and conditions
Mail merges using word, database and excel
Fast paced office role taking phone calls and completing admin work at the same time

Customer Service Administrator Resume Examples & Samples

Good telephone manner
Working knowledge of MS Office Suite
Knowledge of UK retail financial services sector
Comfortable working on own initiative
Happy working as part of a team

Customer Service Administrator Resume Examples & Samples

English and Maths (GCSE standard or equivalent) with minimum 2 - 3 years relevant work experience; customer service administrator including order and data entry
Qualifications in keyboard skills (RSA I or similar) would be useful
Knowledge of Sales Order systems and Company Organisation
Good oral and communication kills
Competent in PC skills, SAP or ERP equivalent
ISO 9001:2000 procedures
Ability to work to deadlines and set priorities with demanding workload
Organised approach to tasks
Minimum 2 - 3 years relevant work experience, customer service administrator including order and data entry, SAP or ERP equivalent

Customer Service Administrator Resume Examples & Samples

Perform outbound calls to brokers and customers enrolled in the designated program to ensure they are receiving the necessary assistance
Additional duties include: negotiate referral fees, research supplier coverage, manage non-network broker referral fee confirmation, handle non-network broker placement, manage background check process, monitor and maintain the voicemail boxes
They answer the Broker/agent hotline
Assist with customer follow-ups when needed
The Team Administrator handles special projects when necessary
Team oriented approach
Flexible and willing to cross-train
Ability and desire to grow with company
Adaptable to changing work environment

Customer Service Administrator Resume Examples & Samples

Effective verbal and written communication, including accurate grammar and spelling
Intermediate proficiency with Microsoft Word and Excel
2+ years of administrative experience
2+ years of customer service experience, preferably via phone
Issue resolution experience
Salesforce experience helpful
Insurance industry knowledge helpful
Spanish speech and translation helpful
Adaptable and flexible
Well-developed interpersonal skills
Team player and ability to work independently
Hard-working and self-motivated
Detail-oriented and organized

German Customer Service Administrator x Resume Examples & Samples

Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt
Complete diverse administrative tasks according to customer/market requirement
Tailor solutions to customer needs
Identify teaching opportunities
Escalate all product complaints (technical and medical) to the Quality dept in the local market
Fluency in German (native level)is essential and also strong level of English. Fluency in Dutch is an asset
Excellent telephone manner and professional writing skills

Customer Service Administrator Resume Examples & Samples

GCSE Grade C or equivalent in Maths and English
Inbound call centre experience
Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation and externally (Essential)
Highest standards of attention to detail
Articulate and effective communicator
Ability to process and interpret complex information

Customer Service Administrator Resume Examples & Samples

Customer-focus
Excellent written and verbal English language skills
Professional in all dealings with j2 customers, staff, suppliers, and the wider community
Interacting with j2
Interact directly with customers via telephone, email, and ticket
Be persistent and direct when collecting outstanding monies from customers
Interact and work collaboratively with all j2 personnel
Learn and undertake training to improve your skills as they apply to your role

B-senior Customer Service Administrator Resume Examples & Samples

Capture, categorise and respond to all inbound calls and emails, working across the business to resolve more complex questions or complaints
Manage and contribute to social media including blogs, Facebook, Twitter, and forums
Provide a speedy, polite and professional response to live web chat
Identify trends and common queries to feed into initiatives designed to pro-actively drive down inbound communications by encouraging self-service
Develop comprehensive knowledge of the Pearson products, services and the support materials available to understand and predict customer behaviour
Where appropriate, get involved in other customer support activities across the division to support wider business needs

Customer Service Administrator Resume Examples & Samples

To execute the day to day administration of the Customer Returns process and associated customer credits
To liaise with customers to ensure adherence to the returns process
To issue credit notes to customers in relation to the returns process
To ensure customer returns are handled in a timely and accurate manner
To handle, investigate and resolve any customer complaints with regards to failures within the order fulfilment process
To provide customer feedback on their returns status
To trigger corrective actions regarding order fulfilment complaints
To support other Customer Care roles if required/requested
To support projects and process improvements to increase customer satisfaction and productivity
Fluency in both English and German language

Customer Service Administrator Resume Examples & Samples

Enter, monitor and amend, where required, current sales orders to ensure Customer requirements are met
Ensure necessary paperwork requirements by country are clearly communicated on the order to the EDC / shipping plant
Maintain copies of all sales orders processed using the storage media provided
Raise Credit/Debit notes, Product Return and Cancellation Authorisation as agreed by the Customer Service Supervisor
Prepare, draft and despatch Contracts, Quotations and Tenders for Pall Life Sciences products as guided by the Customer Service Supervisor
Monitor and meet the requirements of current Contracts and Agreements to include providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures
Participate in training Courses as directed by the Customer Service Supervisor
Respond to routine and technical communications/enquiries from Customers and the Sales Force, keeping the Customer Service Supervisor fully informed
Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Life Sciences Quality Manual
To maintain computer records as appropriate e.g. Sales System, Office Quote system. a) Assist other Pall Life Sciences personnel, as required
To meet the departmental KPI’s and objectives
Ensure compliance to Export procedures
Knowledge of Sales Order systems, Company Organisation and ISO 9001:2000 procedures
Capable telephone manner in dealing with customers and colleagues
Good written and verbal communication – ability to troubleshoot issues via phone or e-mail
Knowledge of Export Procedures
Word and Excel, ERP system pref SAP
Good interpersonal skills, Self starter and self motivated
Minimum 2 - 3 years relevant work experience - Customer Service Experience within order entry environment (manufacturing desired) handling export documents or have proven knowledge of export procedures

Customer Service Administrator Resume Examples & Samples

Handle all incoming calls, providing excellent customer service
Respond to all queries, efficiently and in a timely manner
Work closely with the sales team, supporting and processing all new orders
Liaise with all departments to pass on key information
Be competent using Management Systems and all Microsoft Packages
Carry out slick, organised administration

Customer Service Administrator Resume Examples & Samples

Previous experience of working as an Administrator
Experience working in a Customer Service environment
Working knowledge of Microsoft Office (Excel, Word)
General office skills, including planning, prioritizing and organisation
Previous experience of using SAP is advantageous but not essential
GCSE or equivalent pass in Mathematics and English

Customer Service Administrator Resume Examples & Samples

Support the delivery of defined, high quality transactional and business service associated with the Order to Cash process, to agreed performance and cost targets, on behalf of all relevant businesses & sites in an environment that encourages continuous improvement to the underlying global processes and outcomes
Maintain specific customer master data e.g. prices, payment terms and rebate structures within SAP in line with sales requirements
Carry out regular rebate accrual reviews with the sales organisation and Group Finance members to ensure provisions reflect current sales volumes and forecast expectations
Provide analysis to support understanding of business price reporting particularly as it relates to
Have a basic accounting qualification or Part Qualified Accountant
Have a minimum of 4 years experience working in Accounts to include: financial accounting & accounts receivable
Have in depth knowledge of relevant areas of SAP SD module (to super user level) coupled with IT/PC literacy, specifically in the use of spreadsheets, word processing & Lotus Notes

Sales Customer Service Administrator Resume Examples & Samples

Answer incoming customer and field calls regarding order status, pricing, and product availability
Simultaneously enter orders based on published programs and discount guidelines while portraying a professional, friendly, mature and team-spirited behavior at all times towards customers, sales representatives, and employees within the entire organization
Enter faxed orders in between phone calls and send order confirmation to customers
Provide follow up research, problem solving, callbacks and authorization documentation related to orders and service. This includes contacting the appropriate departments and people to ensure the smooth processing and shipment of orders
Research and resolve billing discrepancies and requests for credit and rebilling including requests for freight credit
3-5 years of experience in a high volume customer service based environment

Customer Service Administrator Resume Examples & Samples

Minimum of 3 years experience in a Customer Services environment, preferably with project administration expertise
Knowledge of Siebel/Oracle/ePSF
Has a hands on approach
Other Asia languages a plus

Customer Service Administrator Resume Examples & Samples

Support e-tailing customers independently – mainly through e-mail communication
Maintain and handle the respective e-tailing info mailbox
Solve simple issues like e.g. reset password or forgot logon credentials
Discuss and solve raised requests with respective Interfaces (logistics, finance, CtC, Sales Coordination, Sales …)
Manage complaints, claims and returns
Identify and process SAP orders that get stuck because of issue handling (if needed jointly with e-tailing manager from sales coordination)
Reply to Orderbook Management questions for assigned customers
Support e-tailing managers and sales teams on open Showroom days and support of e-tailing customers if applicable
Maintain and enforce customer master according to adidas Group rules including e-policy, customer and range segmentation, change of service levels and exit service
SAP/CRM and BO
MS Office Tools
E-tailing platform
Fluent in local language, advanced in english
Advanced communication skills, high customer focus
Basic knowledge of range and brand marketing
1 or 2 years Customer Service Experience
Profound knowledge of sell in process of at least one WE zone

Customer Service Administrator Resume Examples & Samples

Highly competent at meeting / exceeding daily targets and deadlines
Exceptional written communication skills with the confidence to articulate information professionally at all times
Strong customer service administration experience within Financial Services
Good analytical, problem solving and decision making skills; comfortable with numbers and calculations using Excel
Shows initiative and takes ownership over own workload

Senior Customer Service Administrator Resume Examples & Samples

Review incoming orders for compliance to established pricing and terms. Resolve inconsistencies directly with customers or via sales/service personnel as appropriate
Master data maintenance including customer master data, sales rep account assignments, and service codes
Input of all orders into the ERP system with a high degree of accuracy
Maintenance of entitlements data in the customer service database (warranty, contracts, etc.)
Liaison between customers, sales and manufacturing personnel to insure timely and accurate fulfillment of customer orders
Review and monitor the order fulfillment and related processes. Work with functional owners to improve processes when applicable
Timely and accurate responses to customer questions regarding pricing, terms, etc
Notify and work with credit/collections personnel to establish new customer credit terms and limits
Create, review and verify the accuracy of order reporting with Sales and Finance personnel
Salary Exempt Position – Hours over 40 per week can be expected, with additional hours anticipated at month-end, quarter-end and year-end
Experienced in the set-up and maintenance of customer master data records
Experience with a fully integrated ERP system
Strong organizational skills and meticulous attention to detail
Ability to work independently and communicate with senior management, employees, and customers on a daily basis
Ability to multi-task and drive issue resolution
AA or BS degree in business administration from an accredited college / university / technical school or equivalent preferred by not required
3-5 years of order entry/order administration experience preferably in a manufacturing environment with a global customer base
Native English speaker or equivalent mastery of the English language

Customer Service Administrator Resume Examples & Samples

Take any phone calls, e-mails and fax. Coordinate and administrate all field service activities (quote to cash process) in close cooperation with responsible Service Managers and Field Service Engineers
Work closely with onsite team in order to assist with contacting vendors and scheduling visits
Create work orders based on user requests
Serve as customer liaison for any changes or reports. Proactively keep customers updated on progress
Responsible for accurate data input, continuous and timely update of respective databases
Poise, tact and diplomacy to maintain excellent client relationships
Support client services team when needed
Commercial education
Minimum 1-3 years of experience as Customer Service Administrator or similar
Outstanding customer orientation is a must. Experience in handling customer complaints
Good organization and multitasking skills. Stress-resilience. Ability to work independently and to pro-actively resolve customer issues
Conscientious and detail-oriented
Pleasant phone manner, positive attitude, team-oriented
Solid PC skills and ability to effectively use Windows based software
Fluent in German, very good knowledge of English is a must (written and spoken)

Customer Service Administrator Resume Examples & Samples

To take individual responsibility for a dedicated number of customers within the OEM channel
To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times
To handle and resolve customer complaints timely and in a professional manner
To direct any requests and unresolved issues to the designated internal resources
To follow up customer orders with internal departments on time and update customers proactively
To communicate and coordinate with internal departments
To record details of actions taken
To follow up on customer interactions
To escalate issues to the Teamleader or Management level on time
To support other Customer Care team roles when required/requested
Experience with SAP R3 but not mandatory
Communication skills both verbal and written
Stress tolerance
Team minded
Knowlegde of Customer Service principles and practices
Fluent in GERMAN

Customer Service Administrator Resume Examples & Samples

To own a dedicated part of the ECC EMEA order book either on country/customer or item level
To regularly review the open order book under its responsibility and trigger appropriate actions as required
To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres
To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules
To allocate stock to strategic customers in case of product shortages
To reserve stock on time to export orders to maximize revenue
To manage and trigger emergency shipments and obtain Management approval upfront
To liaise with internal departments and resolve any customer requests and inquires in a timely manner
Experience with SAP R3
· High school diploma, general education degree or equivalent
· Knowledge of Customer Service principles and practices
· Fluent in English, any additional language would be beneficial, specifically German
· Six Sigma Green Belt
Fluent in English, any additional language would be beneficial, specifically German
Six Sigma Green Belt

Customer Service Administrator Resume Examples & Samples

To take ownership for a dedicated number of Intercompany internal customers
To respond promptly to customer inquiries and requests primarily via e-mail and phone
Ensuring the customer’s interests are a priority at all times through the enquiry
To receive, validate and book Intercompany orders in line with the customer agreements
To handle and resolve customer complaints in a professional manner
To direct requests and unresolved issues to the appropriate channels
Experience with handling of export orders
Export control knowledge
Solid Communication skills both verbal and written
Resilience
Strong Team Spirit

Customer Service Administrator Resume Examples & Samples

Taking individual responsibility for a number of Trade & Partner customer accounts
Handling and answering all incoming phone calls from customers
Responding promptly to customer inquiries and requests over the phone but also by e-mail, and fax
Taking ownership to ensure the customer receives a high level of service at all times
To handling and resolving customer complaints timely and in a professional manner
Direct any requests and unresolved issues to the designated internal resources
Record details of actions taken on our notes system
Escalate issues to the Team-leader or Management level on time
Support other Customer Care team roles when required/requested

Customer Service Administrator Resume Examples & Samples

Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
Administers all databases to include, but not limited to
Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
Assist in analysis and presentation to operations team as needed
Notify PBPS management of issues or changes required to enhance and maintain client retention
Complete special reports for clients as necessary
Conducts customer survey phone calls to address the quality of service the client is receiving
Handles incoming client calls and coordinates as necessary with PB staff as necessary
Assist investigations and resolutions of customer mailing concerns arising from services provided
Checks with QC and QA for any customer mail issues and takes appropriate steps to resolve
Coordinates with staff on client start-ups, special mailings, or specific customer requests
Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
Calls customers regarding collection of accounts receivables
All other duties as assigned. Provide back-up support in absence of others
Demonstrated minimum 1 year customer service experience
Ability to organize, prioritize and handle multiple work assignments
Ability to lift up to 50 #’s, walk, stand, stoop, and bend 80% of the time with or without accommodation
Strong knowledge of PC applications; MS Office suite of products
Work schedule is Monday – Friday 8:00 am – 5:00 pm
Excellent verbal, written, presentation and interpersonal communications skills
Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
Able to handle difficult customer situations with professional and courteous attitude

Customer Service Administrator Resume Examples & Samples

Ability to lead by example, setting high standards for effective communications both internally and externally
Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook). Previous experience with an ERP system preferred (Oracle & SAP)
Demonstrated ability to learn quickly with a willingness to obtain functional knowledge and understanding of company products, policies and procedures
Superior telephone etiquette
Ability to understand and respond to customers in a dynamic, fast-paced environment
Demonstrated ability to work independently and in a team environment to improve the service levels to customers
Ability to work well in stressful situations and to remain calm and positive in adverse situations
Ability to manage multiple tasks with frequent interruptions
Ability to prioritize tasks while meeting deadlines for completion
Dependability
5 years Customer Service related experience
2 year degree in related field preferred

Customer Service Administrator Resume Examples & Samples

Someone who is able to take ownership of customer queries, seeing them through from the start right through to resolution
Strong communication skills, written and oral
A mind-set, and eye for identifying problems, and ability to propose solutions
Knowledge of SAP or Big House would be advantageous, but not essential

Customer Service Administrator Resume Examples & Samples

Pass the RPF-1 and RPF-2 examinations provided by ASPPA within the first year (open book take home examinations)
Learn the basics of our pension administration system (MARC) in order to work with individual participants on their specific pension benefit information
Answer telephone calls, respond to voicemails, and respond to e-mails from participants regarding basic questions on their pension benefits
Provide assistance and support to the pension administration team on processing forms, elections, etc
Strong oral and writing skills in both English and Spanish
Basic proficiency in Microsoft Excel
Demonstrated aptitude for basic math
Prior customer service experience is a plus but not required

Customer Service Administrator Resume Examples & Samples

Basic use of e-mail
Sense of urgency – prioritizes well, shows energy, reacts to opportunities, instills urgency in others and meets deadlines
Personal organization – keeps information organized and accessible, maintains clean/functional workspace, works systematically and efficiently and manages time well
Relationships – Can build and maintain effective relationships with internal clients and/or external clients

Customer Service Administrator Resume Examples & Samples

Accurate and timely processing of new sales orders and repair orders
Tracking and expediting internal Contract Reviews and Order Acknowledgement/Acceptance
Rescheduling or renegotiating contractual delivery dates and responding to customer concerns, using sound judgment to provide resolution or escalating to management where appropriate
Effectively communicating details of customer orders to various internal teams to ensure all requirements are met
Ensuring that appropriate Curtiss-Wright Sales and Program Managers are kept informed of order status and scope changes
Assess MRP material demand to determine procurement requirements, and prepare and execute Purchase Orders in compliance with policy
Ensure Approved Vendor List management and compliance
Closely manage system data (pricing, lead times, dates, etc.) to ensure accuracy and monitor orders to ensure vendor commitments and/or expedite needs are fulfilled
Excellent organizational skills with the ability to multi-task easily
Strong communication and interpersonal skills, with the ability to work well in a team-environment
Highly adaptable and comfortable in a fast-paced, dynamic work environment
Strong working knowledge of the Microsoft Suite of products
Good level of education
Good level of experience in a similar position
Previous experience of using SAP would be highly desirable

Customer Service Administrator Resume Examples & Samples

High School diploma or equivalent required; Associate’s or Bachelor’s degree
Capable of applying sound judgment and critical thinking
Strong interpersonal skills and ability to convey concern and empathy

Customer Service Administrator Resume Examples & Samples

A Bachelor's degree AND five years professional experience in sales or customer service OR, if no degree, nine years of experience in sales or customer service
Valid driver’s license
Coordinates actions required to resolve customer complaints and inquiries related to service request status, energy efficiency programs, high bills, rate options, extension rules, area lighting and other related issues. Resolves billing errors and disputes that require on-site visits
Responds to customer inquiries about converting to natural gas within existing gas territory. Includes customer on-site visit, obtaining customer signature on application for service, walk through audit and fuel use cost comparison requirements, and proposed meter location
Meets with customers to determine light location, rate application and code issues (both utility and local ordinances) for area lighting and street lighting in smaller communities
May act as a project manager on a regional or territorial basis for new natural gas extensions
Responsible for preparing and delivering presentations to local communities, subdivision committees, or local town boards on proposed projects. Responsible for coordinating the project with area operations, engineering, and construction crews for natural gas extension projects
Responsible for gathering information on gas projects and working collaboratively with local engineering, gas engineering, gas supply, and agricultural reps to present findings for economic feasibility study and customer contribution analysis
Acts to coordinate resolution of power quality issues between the company and residential/ small commercial customers
This position requires a four year degree from an accredited college or university, with emphasis in business, marketing, or public relations preferred and five years of experience in sales or customer service. In the absence of a degree nine years of related experience is required
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management)
Some knowledge of electrical and gas theory, mathematics, and construction practices preferred
Demonstrated ability to work under minimal supervision
Demonstrated effective interpersonal, verbal, and written communication skills, which may require talking in front of groups
Ability to work in a diverse work environment
Must possess a valid driver’s license
Must have the ability to travel throughout company territory for customer meeting/business; overnight stay may be necessary
Note: For positions located within company territory that supply natural gas to customers, this job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations
Note: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check

Customer Service Administrator Resume Examples & Samples

Taking and dealing with all incoming calls, e-mails, faxes and letters
Responsible for the preparation, distribution and follow up of quotation and proposals
Ensure that order entry processes are completed correctly for all types of order using a wide variety of computerised systems
Liaise continually with the Production, Sales, Manufacturing, Purchasing and Despatch sections to ensure that the needs of the business and our customers are achieved
Responsible for collecting relevant information to enable international shipping documentation to be completed and to support the production of that documentation
Ensuring that all records are kept up to date and in an orderly manner
General administrative duties, as required
Provide administrative support to sales team

Customer Service Administrator Resume Examples & Samples

High School Graduate, Bachelor's degree preferred
Chemical industry experience preferred
Detail oriented and ability to multi-task
Must be able to demonstrate strong written and verbal communication and organizational skills

Source to Pay Customer Service Administrator Resume Examples & Samples

All duties are to be carried out at all times in compliance with Huntsman Corporate EHS, SOX and business conduct policies and guidelines
Provision of 1st level Customer Service support to the business and suppliers utilizing Finnish language capability
Support and engage with our Business Process Outsourcing partner specifically for our Huntsman Pigments and Additives business based in Finland
Control and approval of Vendor Master Data in partnership with the Business Process Outsourcing partner
Monitor the performance of Huntsman Pigments and Additives Finland business entities using key S2P metrics and ensure reporting to enable root cause analysis and resolution
Ensure maximum value is extracted from our supplier base by adherence to supplier payment terms, gaining maximum benefit for working capital
Develop good working relationship and communicate effectively with both external and internal parties specifically the business, vendors, purchasing and our BPO partner
Fluency in Finnish and English is essential
Good level of Customer Service service experience within a multi-national organisation
Good communication and collaboration skills with a proactive nature and strong interpersonal skills
Educated to at least ‘A’ level standard or equivalent with an interest to pursue a career utilising their Finnish language in a Multinational company
Strong IT skills in MS Office

Customer Service Administrator Resume Examples & Samples

Positive and helpful
A good communicator who is able to listen and deliver customers` requirements
A team player

Customer Service Administrator Resume Examples & Samples

Must be fluent in written and verbal Spanish
Exceptional ability to communicate in both oral and written form
Demonstrated ability to learn quickly with a willingness to obtain functional knowledge
Ability to work well in stressful situations and to remain calm and positive
Strong organizational skills and the ability to manage and prioritize multiple tasks
Minimum 3+ years previous call center experience
**Must be willing and able to travel by all forms of transportation

Customer Service Administrator Resume Examples & Samples

Service and Sales orders registration
Support Customers with their orders
Support our Local Customers Services
Invoicing
Work experience of at least 3-5 years
Secondary education level
English – good verbal and written level
Other languages a plus

Customer Service Administrator Resume Examples & Samples

Handling a wide range of commission and Terms of Business related queries
Processing weekly and monthly commission runs and manual commission clawbacks
Assisting with vetting and input of Terms of Business
Monitoring and pursuing repayment of commission debts
Assist in preparation of monthly finance reports
Identify process improvements within the team
Provide a quality administration service to all distributors within a busy work environment
Working knowledge of Microsoft Excel and Word
An understanding of the AS400 system would also be an advantage
Previous experience within the life assurance or financial services industry
Understanding of AML regulations / AML accreditation is desirable but not essential
Excellent attention to detail with an emphasis on quality
Confidence; role requires interaction with senior people within and outside Zurich
Ability to work effectively under pressure within tight deadlines
Flexible and adaptable to change
Strong customer service ethic
Enjoy problem solving

Italian Customer Service Administrator Resume Examples & Samples

Provide basic product information to customers
Ensure that all customer queries - order queries, stock situation, deliveries, and invoices - are resolved satisfactorily
2 Customer Loyalty
All queries handled according to specific quality guidelines
Work closely with internal/external customers to build and maintain customer loyalty
3 Cross-functional Collaboration
You will have successful completed your leaving certificate or a suitable alternative with a minimum of 1 years of experience in a Customer related environment
Fluency in Italian is essential and also strong level of English
SAP knowledge is an advantage
Excellent customer focus
Ability to multi- task

Customer Service Administrator Resume Examples & Samples

To take individual responsibility for a number of Friedland Retail customer accounts
To handle and answer all incoming phone calls from customers
To escalate issues to the Team-leader or Management level on time
Experience with SAP R3(preferred, but not mandatory)
Fluent in German and fluent in English

Customer Service Administrator Resume Examples & Samples

Diploma/degree holder qualifications preferred
Should possess 1-3 years of experience in a similar capacity
Possess a strong customer centric personality and mindset
Possess a pleasant and cheerful disposition
Commendable interpersonal and communication skills

Customer Service Administrator Resume Examples & Samples

Total experience required is for 8 years. Out of which, minimum 5 Years experience should be in core India Logistics/Supply Chain/Import clearance
Minimum 2 Years experience in SAP ECC and Trade Order Management
Should be a Graduate

Customer Service Administrator Rockport Resume Examples & Samples

Minimise overdue orders through regular review of order books with sales managers and customers
Pro-actively manage customer order books, ensuring integrity of orders and maximising sales and conversion opportunities
Use retailer sales and inventory information to encourage sales, interacting activity across the supply chain
To make a forecast for the Rockport sales
Backoffice tasks (e.g. invoices, post)
Preparing of meeting
Arranging flights/hotels

Customer Service Administrator Resume Examples & Samples

Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
Dealing with customer enquiries, expedites, delivery issues and tracking requests
Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements
Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations
Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
Month End/Quarter/Year End Revenue maximisation
Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)
Represent CRC during specific projects (VSMs, OTD, CFTs)
Contract Review (as and when required
Take turn in taking daily T2 Meeting according to CRC rota
Take turn in taking 5S Audit according to CRC rota
Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
English speaking role (any language skills are welcome)
Ability to use own initiative to make decisions and work under minimum supervision
Goal orientated
Resilient

Customer Service Administrator Resume Examples & Samples

Directs incoming customer sales and technical inquiries
Inputs, tracks, and ships customer orders
Qualifies purchase orders
Generates invoices, reports, applications and other materials via computer programs
Demonstrated communication skills in successfully interacting with customers

Customer Service Administrator Resume Examples & Samples

Promote the Kier Homes brand wherever possible
Actively support CR activities within the company
Ensure professional, positive and enthusiastic communication with customers
Undertake 7 and 21 day calls to purchasers after completion date
Manage Operatives and Managers Diaries for appointment booking
Acknowledge Homeowners emails and respond within 24hrs
Incoming calls to be handled efficiently and within 3 rings
Follow procedures for logging calls on COINS OA
Ensure call records are kept up to date by completing memorandum and telephone in / out
Scanning of signed task sheets from customers, sub-contractors and operatives and call closing
Follow procedures with sub-contractors; if they fail to follow the Customer Service Charter and feedback to team leader and Commercial Co-ordinator
Embrace and follow new procedures
Challenge and question where you believe work practises can be improved
Liaise with customers and sub-contractors to ensure necessary remedial work is completed within the agreed timescales
Escalate homeowners queries and complaints to the team leader where necessary
Pass quotations to Customer Service Manager for approval & Commercial Co-Ordinator for order raising
Ensure Customer Service Charter is followed at all times in respect to our sub-contractors
Ensure original subcontractor is tasked to defects within the 2 year period
Comply with all areas relating to Health and Safety
Raise any concerns with team leader or relevant person and maintain a safe working environment

Customer Service Administrator Resume Examples & Samples

Telephone customer service background, service industry preferred
Understand basic accounting principles
Friendly, helpful, positive attitude and tone of voice
Ability to handle multiple tasks at the same time
High level of organizational skills
Courteously and effectively interact with a diverse group of colleages and customers
The ability to identify and solve problems without direct guidance and provide follow through with action steps until resolution is reaches

Customer Service Administrator Resume Examples & Samples

Perform data entry
Organize and maintain technical documentation and files
Following up on Emails
Preparing quotes
Updating information on our Pentagon System
Entering data in MS Excel
Other clerical duties as assigned

Customer Service Administrator Resume Examples & Samples

Associate's or Bachelor’s degree, preferably in Business Administration or a related field
1+ year of related clerical experience (can include an internship)
Strong experience with Microsoft Excel and data entry

Customer Service Administrator Resume Examples & Samples

An enthusiasm for, and background in, providing excellent customer service
An interest in technology or be technically savvy
A Problem solving mind-set
To be logical and personable
To demonstrate you are professional and motivated
To show you are keen to learn and engage

Customer Service Administrator Resume Examples & Samples

To support the Country Manager with Buy’s to make sure all the products will be bought in time
Support and direct the Account Managers regarding sales opportunities and order book
To be a back-up for the Account Managers if they are not in (assist with sell-in)

Customer Service Administrator Resume Examples & Samples

Project order booking in ePSF
Opportunity booking in Siebel
Requisitioning of all required materials/services
Validation of PO & obtain supplier acknowledgement
Expedite orders with engineering & supply chain
Goods receipt of orders on delivery
Invoice generation (attention to specific customer/country requirements)
Follow credit approval process (including dispute resolution)
Project Service Request creation, management and closure in Siebel
Standard project reporting
Monthly system updates including budget adjustments, entering/approving time, update wrongly booked time
Change order management
Validate new starts set up correctly in ePSF
CoE support
Customer master data set up workflows
Clear concise communications to Regional Admin, Project Organization at local level, supply chain & Project Execution Centres (PEC's)
Other Asia languages a plus Understands how different functions within his/her own organisation interrelate to each other

Customer Service Administrator Resume Examples & Samples

Handling incoming telephone/letter/e-mail enquiries and service requests
Liaising closely with both our maintenance technicians and contractors
Co-ordinating agreed works to ensure an efficient and professional service is maintained at all times
A clear understanding of the importance of excellent customer service
First class telephone manner, even under pressure
IT literate
Building/House building experience is not a requirement but an enthusiastic ‘can-do’ attitude is essential

Customer Service Administrator Resume Examples & Samples

Sole point of contact for all incoming enquiries by telephone, post and email from German speaking shareholders and Share Plan participants for Capita’s client
Resolve all incoming telephone calls in fluent German in line with branding policies
Research and respond to incoming shareholder or third party enquiries by letter or email
Use Capita systems to update details held on the core register, with a high standard of accuracy always ensuring that appropriate identification and verification checks have been completed where applicable
Validate and register German / Austrian legal documentation submitted by shareholders against the core register
Assist in ensuring that all targets / SLAs are met, working in line with the strict performance standards
Assist in the provision of detailed management information and shareholder feedback to the UK team
Ensure that all work is completed in line with Capita's internal policies at all times

Customer Service Administrator Resume Examples & Samples

2 years or more of demonstrated ability as a highly motivated, self-starter, able to multi-task working both independently and as part of a team
2 years or more of demonstrated ability to provide excellent customer service skills and develop positive working relationships
2 years or more of demonstrated ability to produce high quality verbal and written communications
2 years or more of demonstrated ability utilizing organization skills
2 years or more of demonstrated ability to manage stressful situations and respond to the immediate needs of the customer in a professional manner
2 years or more of solid computer skills and a strong working knowledge of Microsoft Office

Customer Service Administrator Resume Examples & Samples

To confirm scheduled visits with customer
To order all validation kits
To ensure all parts are delivered for contracted work
Reschedule cancelled visits
Quote customers for refused access
Check invoices from third party suppliers
Ensure SEIS database has up to date notes
To help customer services team during busy periods
General Administration duties, invoicing experience
IT Skills in windows based computing
Windows, NT, Sage
Customer Service Attributes
Good eye for detail
Sociable & team player
Comfortable working on their own initiative
Excellent telephone manner and skills

Sales / Customer Service Administrator Resume Examples & Samples

Vocational qualification in business/commerce
(initial) experience working in customer service/internal sales/sales support, preferably in an international industry environment
A good knowledge of order processing
Clear and confident communication in English, French and Dutch
Experience with MS Office and preferably with SAP
Customer-oriented, capable of prioritizing and very well-organized
Team player, self-motivated, flexible

Customer Service Administrator Resume Examples & Samples

3 years of customer service experience is requried
Strong phone communication is required
Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues
College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion)
Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries
Must have excellent organizational skills
Ability to work flexible hours if required depending on locations serviced
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Customer Service Administrator Resume Examples & Samples

Recent order management experience is desired
Strong team work ethic
Motivated by goals

Customer Service Administrator Resume Examples & Samples

Attention to detail – ensuring accuracy when dealing with multiple tasks and heavy workload
Evidence of building strong working relationships across a variety of internal functions
Excellent communication skills, written and oral
Working knowledge of MS Office applications, especially Excel

Customer Service Administrator Resume Examples & Samples

Ensure that the COINS system is updated and the information with the COINS system is used correctly
Closing down of tasks on the COINS system
Incoming telephone calls are handled efficiently, 95% to be answered pre-voice mail
Incoming emails require confirmation to sender
Ability to work as part of a small customer care team
Provide excellent customer service at all times to purchases and Subcontractors
Liaise between clients, maintenance operatives and contractors
Input information into the COINS system
Day to day duties include answering telephone, filing, typing correspondence and any other duties required

Customer Service Administrator Resume Examples & Samples

Applies Good Manufacturing Principles in all areas of responsibility
Demonstrates and promotes the company vision
Professional experience in editing and proofreading
High attention to detail particularly concerning content accuracy
Ability to work collaboratively within a team environment
Demonstrates verbal and written communication
Primary task is Data Entry from scanned images and some hardcopy documents
Other clerical task may include, but are not limited to
General filing and records maintenance
Preparing routine correspondence
Word processing
Compiling data for reports
Verifying data
Processing various documents
Operating office equipment
Opening mail and preparing documents for scanning
Scanning documents through scanning device
Distributing mail
Duplicating
And other established general clerical tasks
Meets high school education requirements or equivalent work experience

Customer Service Administrator Resume Examples & Samples

Dealing with branch complaints (quality, incorrect product, incorrect quantities, not received and delivery issues). This will include checking stock in NDC locations
Production of excel spreadsheets recording above issues to be used in twice daily accountability meetings
Producing daily/weekly reports for QA Department and Regional Operations Managers
Reporting on warehouse Rejections (RMF’S) outstanding and quantity over relevant K.P.I
Investigating overdue Customer and Stock Purchase Orders
Investigating Invoice Queries from Accounts Department
Liaising with various NDC Departments
Processing the “Goods in transit “file liaising with branches and other internal departments
Excellent knowledge of Microsoft Excel, Word and Outlook
Experienced in customer services/complaint call handling
Able to demonstrate experience of handling customer complaints to mutual satisfactory resolution and within commercial constraints
Excellent communication kills both verbal and written
Attention to detail is imperative
Familiar working with ISO standards and procedures for sales/distribution
Willingness to foster continuous improvement and personal development
Basic knowledge of Rev-7, K8 and NDC Systems would be advantageous but not essential

Customer Service Administrator Resume Examples & Samples

To take individual responsibilities for a dedicated number of Intercompany customers
To respond promptly to customer inquiries and requests primarily via e-mail and phone, taking ownership to ensure the customer receives a high level of service at all times
To direct requests and unresolved issues to the designated internal resource
Fluent in English, any additional language would be beneficial, specifically fluent in German or Italia would be preferred

Customer Service Administrator Resume Examples & Samples

Bachelors in Electronics or Computer Science/ Applications
Any Arts/ Science/ Commerce graduate with additional diploma in Hardware and Networking
Visit schools in his region and meet head of institutions and see the functioning and usage of installed device(Digitally)
Manage the partner relationship with schools at locations within the region and coordinate internally with various functions to ensure efficient delivery of day to day requirement
Ensure service satisfaction for customers (schools) with in the region
Resolve issues or queries of customers in a timely manner
Follow or create processes that will improve client satisfaction and efficiency
Manage a team of Resource Coordinators (RC) in the region and ensure all positions in his region
Ensure all issues concerning the Hardware, content and RC quality are addressed and where necessary it is escalated to concerned managers
Business development for digitally and other aligned business verticals
Ensure proper collection from all managed schools of the region
Cross sale & Up sale, timely collection from assigned schools

Customer Service Administrator Resume Examples & Samples

First point of contact for inbound phone calls and visitors
Effectively handle inbound enquiries through channels such as email, phone, mail and “in person” visitors
General Reception duties, including, but not limited to: Inbound & Outbound Post, Couriers, Visitors, Taxi & Hotel bookings, plus ordering and storing office supplies e.g. Fruit, Water, Stationery
Ensure the Reception area is kept neat and tidy at all times
Prepare, manage and process all aspects of pre and post course administration and paperwork
Provide high levels of customer service, as a minimum meeting internal and external SLA’s, including emailing completed paperwork and certificates daily to customers
Prepare, manage and issue course attendance lists and registers
Prepare, manage and issue all course certification
Successfully manage and resolve any certification queries
Process, save and distribute all post course completion documentation
File all completed course paperwork
Manage delegates arriving for their courses and successfully resolve anyone who has not attended
Upload delegate information onto electronic systems, e.g. WINDA, and chase missing information
Register courses and delegates onto external third party websites in advance of their deadlines
Liaise with Third Party providers to ensure both parties have the necessary admin, paperwork and certificates
Any other duties reasonably requested of you

Customer Service Administrator Resume Examples & Samples

Accurate checking and processing of customer spares, repair orders to include input within the Syteline business system
Preparation, submission and follow through of customer quotations
Monitoring unit throughput to ensure adherence to contractual obligations
Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained
Provision of regular customer account status reports
Order documentation scanning
Internal reporting on key performance indicators
Out of hours AOG cover on a rota basis
Completion of any work related tasks, which would be deemed reasonable of this role
Passionate about customer service
Demonstrated experience interfacing with customers in an aerospace aftermarket or repair environment
Experience in working on MRP sales & repair module systems
Excellent interpersonal, oral and written skills
Able to perform well in a fast paced environment
Strong knowledge and skills in Microsoft Office products
Hydraulic and / or actuation knowledge or experience is an advantage

Customer Service Administrator Resume Examples & Samples

BS or MS in Business or Science
2 years above working experience in Business Administration, Export..etc
Familiar with MS EXCEL
Be able to speak and write English clearly
Good communication skill and EQ management
Active work attitude

Customer Service Administrator German Speaking Resume Examples & Samples

Fluent in German (speaking/listening/reading/writing)
Great telephone manner
SAP experience is desired, but training can be provided

Customer Service Administrator Resume Examples & Samples

Process ticket returns and make outbound contact with customers
Resolve customer queries in an efficient and timely manner in line with agreed Key Performance Indicators and Service Level Agreements
Provide the highest level and quality of customer service at all times ensuring customer confidence
Produce regular reporting to higher management
Utilise verbal, electronic, paper and other means of communication with customers, and make suggestions for the improvement of communication systems
Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the customer
Adhere to all company and departmental processes, policies and procedures
Undertake other duties as required by management
An interest in dealing with customers and an understanding of good customer service
GCSE English Language (Grade A-C) or equivalent
Contact Centre Customer Service experience
Experience using Microsoft packages including but not limited to outlook, word and excel
Understand the importance of both internal and external customers
Excellent time management and organisational skills
A-Level English Language, desirable
Maintains working relationships to promote positive and friendly culture
Demonstrates an understanding of the customer concept
Display a high level of focus and demonstrates strong attention to detail
Displays a good knowledge of grammar and punctuation
Enthusiastic, confident and able to communicate at all levels
Ability to work under pressure to meet targets and deadlines

Customer Service Administrator Resume Examples & Samples

Working within a small team the role will include taking, answering and recording client enquiries and questions by phone/email
Owning and tracking queries to an effective resolution
Running and sending clients reports using Nielsen software
Setting up clients with access to Nielsen services/software and providing basic training
The role is predominately office based but may require travel to other office or clients locations as needed
Confident approach to dealing with clients
Time management skills – be able to prioritise tasks
A track record of meeting, achieving deadlines and targets set
Proficient PC Skills, which must include MS Word and Excel
Knowledge of Nielsen Watch services preferred (e.g. AIS/OCR)
Knowledge of CRM systems/tools preferred (e.g. Salesforce)
LI-GB

Senior Customer Service Administrator Resume Examples & Samples

Single point of contact for customers (”the voice of the customer”) for all post- order transactions
Develop deep knowledge of clients in order to identify and predict customer needs
Provide quotes, processing orders, acknowledgements, Requests for Information [RFI], etc
Coordinate communication to-and-from customer(s), including details related to product information, engineering, production, quality, test, shipping, service, warranty, etc
Review customer order(s), and verify customer information & notes
Maintain customer records & documentation, and accurately log all customer interactions in data management system(s)
Input / track orders, change notices, and cancellations
Respond to customer queries and product needs
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment
Answer incoming support requests via phone, email, and/or web portal
Analyze problems & inquiries related to Service Level Agreements [SLA’s]
Associate’s Degree with 7 years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
Bachelor’s Degree with 5 years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
High School Diploma (or GED) with 9 years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or customer support related experience)
Bi-Lingual proficiency in both Spanish and English (Verbal & Written); excellent communication skills will be expected in this position
Associate’s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered
Previous experience working in with Industrial clients, OEM (Original Equipment Manufacturers), Utilities, and/or related industries
Previous experience with business-to-business (B2B) customer support; experience working with international clients (especially in Mexico and/or South America) is preferred
Knowledge of transformers and/or related power products (e.g. electromagnetics, induction systems, etc.) – experience working with Transformer Insulation & Components (Tap Changers, Windings, etc.) products is a plus
Knowledge and skill in utilization of computer databases, applications, & systems (e.g. SAP, MS-Office, etc.)
Experience using Customer Relationship Management software – Salesforce CRM is a plus

100

Temporary Customer Service Administrator Resume Examples & Samples

Efficiently and timely handles meetings/event
Professionally and courteously handles all internal clients
General office experience
Basic use of standard software packages i.e. Microsoft and Excel
Communication – communicates well both verbally and in writing,
Productivity – manages a fair workload, volunteers for additional work, prioritizes tasks and manages time well
Dependability – Can be counted on to meet deadlines, a solid performer who consistently delivers, works independently, stays focused under pressure and is punctual

101

Customer Service / Administrator Andover Resume Examples & Samples

Desire to succeed and a willingness to learn
Genuinely customer focussed
Confident communication skills both written and verbal
A keen eye for detail and can analyse data, problem solve and make effective decisions
Enjoy working in a target driven environment (and getting the recognition you deserve)
Love being part of a friendly and supportive team
Have confident IT skills, including MS Excel

102

Customer Service Administrator Resume Examples & Samples

Checks feasibility (commercial terms, availability, logistics)
Creates order in SAP / PO in case of drop shipments from suppliers / tollers
Creates delivery, allocate batches to the delivery
Creates shipping documents and send to forwarders / carriers
Sends sales confirmation / packing list and CoA’s to sales offices / agents
Monitors dispatch dates / post goods issue to trigger invoice process
Creates freight cost estimate
Handles customer complaints with regard to logistics issues
Handles Customer returns / Credit notes
Ensures proper documentation

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