Customer Service Coordinator Resume Samples

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A Pfeffer

Allie

Pfeffer

52467 Ima Cliffs

Los Angeles

+1 (555) 290 9946

52467 Ima Cliffs

Los Angeles

Phone

p +1 (555) 290 9946

Experience Experience

Dallas, TX

Customer Service Coordinator

Dallas, TX

O'Conner-Graham

Dallas, TX

Customer Service Coordinator

Assist with logistic performance programs and continuous improvement programs
Assists in the prioritization of work and assist in managing the administrative and operational objectives for Customer Service team
Participate in meetings to improve productivity, resolve customer service issues and manage workload of the team
Update and document status changes on all work orders for reporting purposes and to provide Operations Managers up-to-date information upon request
Provide all requested Work Order reports to the client, Operations Managers and the accounting department. Prepare Inspection reports quarterly
Work with the functional managers to ensure urgent and critical work requests are being handled
Assist in initiating work orders for all work types to ensure quick resolution of all escalations

Boston, MA

Prs-customer Service Coordinator

Boston, MA

Reilly, Upton and Robel

Boston, MA

Prs-customer Service Coordinator

Checking invoice/ packing list by using documentation checklist
Work Location: Kwai Chung
Create credit/debit notes to customers
Act as key interface to the customer providing day-to-day logistics support
Alert respective parties when there are changes on sailing schedule
Up keeping shipment logs and ESI
Monitor proper administration pertaining to order creation and shipments arrangement

present

Los Angeles, CA

Senior Customer Service Coordinator

Los Angeles, CA

Wilkinson Group

present

Los Angeles, CA

Senior Customer Service Coordinator

present

Processing orders in Siebel via emails and phone calls
To liaise and cooperate with other departments UK
Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers
Maintain an established work schedule, including evening and weekend hours to provide 24x7x365 support
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
To manage inbound calls within agreed parameters, dealing with and owning the enquiry
To effectively manage customer queries and complaints ensuring a win win solution for Baxter

Education Education

Bachelor’s Degree in Related Discipline

University of South Florida

Bachelor’s Degree in Related Discipline

Skills Skills

3、Able to quickly learn business process, working system, and basic product knowledge
Proficient in MS Word, Excel, Outlook and Access, and Internet applications. Capability of developing proficient knowledge of other standard software programs
Ability to quickly and accurately enter a high volume of transactions with great attention to detail
Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel. (2-5 years)
Ability to speak proficiently and professionally both over the phone and in person
Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture
Proficient in Excel, with strong knowledge of ERP modes
Ability to be flexible and ability to prioritize, this includes ability to understand multiple products and multiple levels of benefits within each product
Knowledge of basic principles of accounts payables and/or bookkeeping
Excellent interpersonal skills; strong emphasis on customer service

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15 Customer Service Coordinator resume templates

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Rodin Customer Service Coordinator Resume Examples & Samples

BS/BA College Degree
Position requires 0-2 years related experience in customer service or corporate environment
Excellent writing and communication skills
Ability to work within a team and handle multiple tasks
Work independently; self-motivated
Strong understanding of Web and E-commerce
Comfortable working in Excel, Word, Outlook. Basic knowledge of QuickBooks is a plus

Customer Service Coordinator Resume Examples & Samples

Follow up on customer orders, shipment discrepancy and shipment return
Coordinate with warehouse to ensure on time delivery to clients
Coordinate end-to-end supply chain from warehouse to customers’ shelf
Work closely with other departments and customers to streamline the total supply chain
Assist the team to develop and improve on standard operation procedure

Customer Service Coordinator Resume Examples & Samples

Overseeing specialized billing to insure that deadlines are met
Review Cash Account for accuracy
Assist with Electronic Data from clients
Maintain Customer Service e mails
Linking invoices from customer to Billing package
Special projects for A/P and A/R
Must be an excellent communicator
Ability to handle many tasks at once and to prioritize workload
Must be detail oriented with strong organizational skills
Ability to troubleshoot and resolve discrepancies
Being a team player is important to be successful in this position
Must be computer literate (Microsoft Suite) and have willingness to learn new industry related programs
Working knowledge of Excel, Outlook, Media Biller and Peoplesoft a plus

Customer Service Coordinator Resume Examples & Samples

To ensure all Customer Service issues are progressed or concluded in an appropriate manor within the team’s 48 hour Service Level Agreement (SLAs)
Effective ownership of customer issues, including appropriate escalation if necessary, and liaison with internal delivery partners to deliver for the customer around key deadlines/service level agreements
Monitor delivery partner customer service provision and be a primary point of contact for key clients on customer service issues
Construct and deliver training provision to support first line customer service team and internal members of staff, where required
Maintain and monitor service quality tracking tools designed to escalate gaps or overachievement in service standards
Monitor and provide appropriate responses on social media to customers on matters concerning service of PTE Academic
Manage the processes and systems Language Testing relies on to support customer service
Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
Maintain or construct processes, policies and procedures documentation for internal stakeholders and customers
Support and help the team to co-ordinate operational tasks through internal/external stakeholders for series-based examinations as necessary
Educated to first degree level or equivalent desirable
Excellent communication skills – oral and written. Communications information professionally in a clear and timely manner
A demonstrable passion for excellent customer service
Ability to work effectively across multi-discipline teams and across all levels
Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel. (2-5 years)
Use of Google Mail or similar email system
A demonstrable commercial sense coupled with common sense and a practical approach to problem solving
Excellent organisational and time management skills
Experience in a customer facing / customer support role
Multi-lingual would be an asset
An understanding of the high stakes testing market

Customer Service Coordinator Resume Examples & Samples

Indirect impact – strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management’s involvement but should know when to involve management
Works closely w/sales, distribution, production and external customers (not all depends on division’s preference) to field questions regarding order status
Provides customer service support to internal sales reps and sales managers
Communicates to warehouse managers to resolve problems and give direction
Occasionally responsible for training new associates (CSR’s) assist new management in learning/understanding accounts and processes
Bachelor degreerequired
Minimum 3 years customerservice experience
Excel, Microsoft Office packages (email/ word)
SAP preferred

Customer Service Coordinator Resume Examples & Samples

Maintains daily contact and interaction with customer account managers, takes customer orders and creates internal sales orders, check status of shipments, coordinate (externally and internally) customer requested changes, prepares and provides customer order documentation (e.g. invoices, tracking number, etc.) and communicates customer requirements internally
Builds credibility and trust with customers and internal departments through analysis, development of process improvements and strong service delivery is a critical component of the position
Represent Canon Virginia and the Business Development Division in a positive and professional manner with respect to interaction with external sales account representatives, potential customers, external companies within and outside the Canon global group and internal department representatives
Demonstrates basic knowledge of internal businesses and their process flows, identify and implement process improvements, demonstrate business knowledge in interaction with customers to facilitate problem solving
Communicates with and investigates problems for shipping companies (i.e. – FedEx)
Cross trains members to ensure manpower is available for spikes in certain areas
Performs inventory management
Reports damaged inventory to customer upon request
Tracks manpower productivity
Creates and maintains work instructions
May sort and route incoming and outgoing departmental and divisional mail
May be assigned additional duties and/or special projects
Any combination of education and experience equivalent to an Associates Degree with 2-5 years of administrative experience preferably in a manufacturing environment
Excellent, professional phone and communication skills – interpersonal, verbal and written
Self starter/ability to work independently
Strong organization, time management and multitasking skills
May have to work overtime and may be assigned to other shifts based on company needs

Customer Service Coordinator Resume Examples & Samples

Overall responsibility of customer service for assigned customers
Sell-in of products to assigned customers
Order collecting by phone and email, order processing and invoicing
Managing customer claim and credit note process
Internal and external communication about customer specific issues
Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders
Propose and implement actions to improve the service provided to the customers and efficiency of work within the customer service
Participate in Supply Chain projects
Customer and service orientation
Work experience in customer service for small entrepreneur customers, experience of order collection and selling by phone
Understanding and experience of Supply Chain processes, specifically on the order to cash process
Ability to plan and prioritize own work efficiently taking into account deadlines and service standards
Ability to build good relationships and work efficiently with customers and internal contacts
A team player approach to work
SAP and Excel skills, experience of sales terminal order processing
Fluency in two Scandinavian languages and English

Customer Service Coordinator Resume Examples & Samples

2-3 years of experience in service-related role
Flexible work schedule to meet the demands of the business
Effective communication skills with the ability to soothe and console unhappy customers
Ability to analyze situations and resolve issues with innovation and creativity
Ability to communicate and negotiate effectively with all levels inside and outside the organization
Strong time management skills and work efficiency
Ability to drive projects through to completion
Proficiency in Internet Explorer, Word, Excel and Outlook
Bi-lingual, preferred

Customer Service Coordinator Resume Examples & Samples

Indirect impact – strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management’s involvement but should know when to involve with management
Occasionally responsible for training new associates (CSR’s) and assist new management in learning/understanding accounts and processes
Bachelor degree required
Minimum 3 years customer service experience
Excel, Microsoft Office packages (email/word)

Customer Service Coordinator Resume Examples & Samples

Minimum 2-years-experience with digital technologies, including social media, online advertising, digital marketing, web, email marketing
Familiarity with digital agency services including, SEO/SEM, social media, content marketing, web design
Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
Must thrive in a fast-paced, dynamic environment
Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
Must have strong listening skills, and be empathetic and able to effectively relate to clients
Understanding of digital analytics and reporting tools is a plus
Highly proficient in Microsoft office products

Customer Service Coordinator Resume Examples & Samples

Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines
Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs
Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing
Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
Provide assistance and support to all brands as assigned by Customer Service Specialist
Minimum 2 years of experience of sales, supply chain, logistics and/or customer service

Customer Service Coordinator Resume Examples & Samples

Manage repair and service orders, perform polishing and minor repairs
Provide the highest standards of customer follow-up to support the development of client relationships
Meet and consult with appointment customers and walk-in customers
Respond to all customer queries via phone, post, and e-mail
General administrative support to internal departments
Assist on sales floor when needed

Customer Service Coordinator Resume Examples & Samples

Meet, greet and/or assist visitors
Point of contact for any warehouse and delivery related issues
Process customer orders
Answer all incoming calls/transfer calls as required
Recent experience in receptionist/customer service role
Strong Microsoft Excel knowledge is required
Ability to represent the company in a professional polished manner as first point of contact
Possess good customer service skills
Experience dealing with customers in a professional and courteous manner both in person, phone and written communications
Proficient in various administrative skills such as drafting emails or creating reports
Have a can-do attitude

Customer Service Coordinator Resume Examples & Samples

Responds to verbal, written and EDI requests for component and assembly pricing
Coordinates with sales, program management, credit, production, purchasing, stockroom, shipping, quality personnel to ensure customer requirements are met
Communicates product availability, order status, late order recovery information to customers
Works with customers on invoicing discrepancies, accounts receivables (AR) including aging AR. Issues credits when indicated
Maintains customer security access to Order Status web site, supports customer utilization of the site
Maintains files for customer orders, credits/warranties/commission, correspondence
May perform some or all EDI transaction responsibilities, including maintaining a consistent dial-up schedule, ensuring proper equipment functioning, resolving un-translated and/or error messages, releasing order holds, and involving proper internal or external Technical Assistance when appropriate
May purchase material for specific accounts and coordinate order placement

Senior Customer Service Coordinator Resume Examples & Samples

1+ year of related work experience
Bachelor's Degree in a related field
Microsoft Office/Suite proficient (Word, Outlook, etc.)
Previous experience in Customer Service
Solid data entry skills

Customer Service Coordinator Resume Examples & Samples

1、Respond timely to order enquiries to facilitate pre-order process
2、Validate customer POs and transform into Macmillan transaction system
3、Track order fulfilment and update backorder status on regular basis
4、Update MDL/MPAL stock status of key products to sales team on regular basis
5、Monitor credit statement of import accounts and assist finance on A/R collection
6、Collect and manage end-user data associated to adoption orders
7、Assist sales team on other sales support matters
1、Good command of English language skills
2、Written and oral communication skills
3、Able to quickly learn business process, working system, and basic product knowledge
4、Proficient skills of MS-Excel and other data management system
5、Basic knowledge of business operation and finance
6、Good communication and interpersonal skills
1、Demonstrate experience of working on multi-task while keep efficiency and accuracy
2、Proven ability to deliver customer satisfied service in challenging circumstances
3、Substantial experience of collaborating with multiple stakeholders in a sales organization
4、Knowledge of import/export procedure would be an advantage
5、Proven track record of pursuing professional development by proactive learning

Customer Service Coordinator Resume Examples & Samples

Review customer-submitted work requests and input into work request tracking database. Refer customer queries to appropriate management
Advise clients on scope of services offered
Develop and manage customer relationships. React appropriately to unexpected situations and communicate situations to leadership as necessary
Make resource assignments based on assessment of project requirements and by applying knowledge of staff skill sets
Work with the functional managers to ensure urgent and critical work requests are being handled
Escalate matters to supervisor that require immediate attention
Alert leadership of any potential workload issues. Maintain knowledge of tracking tools and submission documentation
Assist with special projects, as needed
Share knowledge on tools, Web sites, file formats, operating guidelines and quality standards, and intake process
Pursue and share leading practices with team
Provide input for future staffing/resource needs
Knowledge of EY business unit organization is essential
Interacts effectively and maintains a positive demeanor in a fast-paced environment, while demonstrating tact and diplomacy
Dependable, strong teaming skills and the ability to prioritize and meet deadlines
Apply standards, policies, procedures, and functional knowledge with the expected level of supervision
Analyze project deliverables, assign required level of support, and/or determine appropriate approval routing
Plan and organize work within the job/project responsibilities
Outstanding customer service skills, with individuals at all levels
Ability to prioritize and meet deadlines in a fast-paced environment
Ability to work effectively in a virtual team environment
Demonstrates proficiency with standard software applications, such as Microsoft Office and other basic applications
Approximately 3 years of related experience

Customer Service Coordinator Resume Examples & Samples

Owner of the open work order SLA report. Provide Open Work Order report to regional contacts
Assist with obtaining COI’s for clients without dedicated FM representatives
On-board new hires – provide field manuals, order p-cards, order uniforms, order badge and provide required admin materials
Order replacement badges, uniforms, fleet insurance cards, fleet fuel cards, as needed
Enter payroll hours for employees not utilizing 360F CMMS
Assist with regional recruiting. Initiate open positions with HR. Submit resumes to ROM and Operations Manager. Update New Hire Tracker
Provide SAMBA (Vehicle Driver background check) report annually from website
Update PTO tracker for region
Update “Special Recognition” in MES SharePoint for employees in region
Assist with work order updates/status from MES 3rd party vendors
Update GE Fleet website with assigned driver information
Order office supplies from Staples website for technicians in region, as needed
Training Tracking
Toolbox Talk Tracking
Refrigerant Log Tracking
HSE compliance tracking
Equipment data plate information upload to 360F
Track p-card receipt status by employee per weekly missing receipts report
Education, minimum of High School diploma
Minimum of 3 years current data entry experience
The ideal candidate must possess knowledge of Microsoft Office Suite; Word, Excel and PowerPoint
Must be able to take responsibility for various projects with an attention to detail and prioritize workload to meet critical deadlines
Excellent oral and written communication skills are essential for success in this position
Candidate must exhibit the following qualities; Professionalism, Confidentiality and Discretion

Customer Service Coordinator Resume Examples & Samples

Bachelor Degree in Business Administration or Equivalent
Excellent written and oral communications, excellent presentation skills, ability to communicate with multiple cultures and at senior levels with retailers, senior and international management
Ability to work in an entrepreneurial environment
Fluent English with excellent communications skills written and oral

Customer Service Coordinator Resume Examples & Samples

Bachelor's Degree in Marketing, Business or Logistics
2-4 years of experience with Cosmetics, Pharmaceutical, and Food Manufacturing
Proficient in Excel, with strong knowledge of ERP modes
Comfortable working independently
Creative and collaborative mindset

International Customer Service Coordinator Resume Examples & Samples

2 or more years experience in International or Syndication TV distribution
2 or more years experience in facilities workflow
Highly competent with Windows based computer systems
HS graduate required
Bi-lingual would be an asset

Customer Service Coordinator Resume Examples & Samples

Process sales orders/ STOS received from customers or through the MRP system to initiate the manufacturing process and comply with the Sales and Operations plan
Effectively communicate transportation, manufacturing and quality services to the customer via phone and correspondence
Receive and acknowledge incoming complaints within twenty-four (24) hours. Maintain complaint data to obtain trends. Analyze the complaints and in conjunction with other departments, develop corrective actions and opportunities as appropriate. Reply to customer regarding findings, corrective actions and solutions in a courteous and expeditious manner; as appropriate
Generate and make sure all final documentation is accurate
Work with the Commercialization and Planning departments to help identify any financial exposures and support/develop package rationalization
Analyze slow moving product information and negotiate with divisions/bottlers on age of stock issues. Ensure proper agreed actions are followed
Coordinate Customer returns and issue debit/credit memos as requested. Provide information to Bottler traffic/warehouse/laboratory and finance as necessary
Prepare and analyze reports
Maintain business KBI’s
Liaise with all departments and Plants to ensure customers’ requirements are met
Outside Supply: Coordinate with vendors, freight forwarders and all internal departments to ensure that the customer receives our product at the same time as the outside supply. This also includes all invoicing activities,
Support all activities related to customer alignment including business presentations, lead / participate on business meetings and follow-up on agreed action ítems
Attend internal/external meetings as required including, daily production meeting, team meetings, etc
Follow-up with customers on products and services to determine satisfaction and to gain information for improvement; support customer satisfaction survey action plans
Develop and implement support systems needed to teach and reinforce expected behaviors related to customer satisfaction. Insure that customer service requirements are understood and responded to through the Company
Manage return goods process through to completion and enter information into system
Respond to special requests, rush orders and high volume of orders with efficiency, accuracy, and professionalism
Trace orders in transit and obtain proof of delivery; book delivery appointments; liaise with trucking companies on general and specific issues and work with other departments on shared issues
Understand the allocation process for product distribution and collaborate with cross-functional teams
Liaise with CPS NA transportation team on refused or delayed shipments and resolve in most cost effective and least disruptive manner; Non-compliant charges/deductions are investigated and cleared
Detention/waiting time/lumper charges are investigated, authorization numbers are assigned in a timely manner
Support the Finance Department as needed ( credits / debits , etc)
Information Systems: Knowledge and use of existing KO Technical Information Systems (e.g. SAP, Intranet) and Microsoft Applications (Word, Excel, Visio, Power Point, Access) to generate necessary data. Ability to access, analyze and utilize information in a manner that adds value to the organization. Ability to propose system enhancements based on business needs
Effectiveness –

Customer Service Coordinator Resume Examples & Samples

Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams
Order Entry and order management to deliver as required
Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
Management of service calls
Management of replacements & free of charge shipments
Written and oral fluency in English and French
Excellent organisational skills and ability to prioritise workload
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Competent MS Office skills and be comfortable working with different systems
Order management experience
Sound understanding of the order fulfilment process
Experience with Order Management systems

Customer Service Coordinator Resume Examples & Samples

Responsible for running and evaluating team performance metrics, while ensuring daily operation of regional Customer Care team
Supporting role to team leader in selection of team members, ensure appropriate skills, language and personal qualities within the team, in order to provide great support to customers in the team’s designated sales areas
Serve as backup for team leader in case of his / her absence
On-going coaching and feedback to individual team members
Supporting role to team leader in annual performance evaluation process for individual members
Organize and lead weekly team meetings to discuss individual and team performance
Lead and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems
Help identify training, coaching opportunities and needs for all team members
Responsible for working with team to generate optimized approaches for team operation. Drive Simplification and Operational Efficiency projects that have a direct impact on Customer Care process quality and/or impact on customers
Develop, maintain and update Standard Operating Procedures, training manuals and the Customer Knowledge Base
Participate and contribute to Green Belt and Lean projects
Drive standardization and productivity improvement within the team
Ensure team generates quotes and orders to a consistent standard to meet specified turn-around targets
Ensure all transactions are compliant as per GE policies
Guarantee timely response is given to inbound communications. Own tracking and resolution of internal & external customer requests that cannot be answered immediately by using appropriate case management tools, reporting systems. Update customers with order or other status change information on a regular and timely basis
Ensure team receives and processes customer purchase orders, return requests, training registrations and other service requests meeting specified turn-around targets
University/college degree
Proactive, positive thinker, fast learner, accurate, conscientious, energetic, change agent, continuous improver
Excellent soft skills when dealing with external and internal customers
Expertise in the Order and Returns Admin process using business ERP and Quotation systems
Experience in a customer care environment
Minimum some years of experience with the company in customer care
Able to represent team to customers, peers and other GE functions
Fluent English language knowledge and one other European language
ERP / OSB: - Oracle, SAP
Case management system: Salesforce.com
Security Check: Tradesphare
Office Communications: Microsoft Office Applications

Customer Service Coordinator Resume Examples & Samples

Prepares and utilizes a variety of forms including, but not limited to intake forms, work orders, authorization requests, prescription documents, warehouse and driver requests, return merchandise, authorization forms, purchase orders, and various other types of physician, patient and vendor correspondence
Actively participates in a variety of problem solving activities including, but not limited to new product research acquisition, as well as hands-on equipment demonstrates and/or product fittings for a wide variety of customers. Facilitates the timely and professional resolution of customer issues and concerns. Participates in purchasing, receiving, stocking, merchandising and shipping activities on a daily basis to fulfill customer requests
Demonstrates both a willingness and ability to assist in the ongoing training and development of co-workers. Also, recognizes and demonstrates the ability to request guidance and assistance from retail/intake manager as needed. Actively participates in all types of retail-oriented sales, education, and demonstration activities for customers and demonstrates competency and training ability on the operation of equipment such as adding machines, cash registers, and credit card machines. Works under the direction of the retail/intake manager to facilitate and perform all of the processes of cash management, reconciliation, and banking activities of the store. Facilitates the retail/intake manager in a wide variety of training processes for new staff and acts as a resource for less experienced staff through hands-on demonstration, evaluation, and training of appropriate fitting and equipment set-up processes
Demonstrates willingness and ability to participate and share information with all staff for a wide variety of operational meetings and quality improvement activities (i.e. JCAHO preparation activities, procedure meetings, etc.) and actively conducts informal meetings/time to share this information with other staff members
Performs all other related duties as assigned or requested by manager/supervisor
Takes telephone orders for home medical equipment from continuing care planners, physicians, and home care nurses and coordinates delivery with family. Waits on walk-in retail customers, process invoices, fits home medical equipment according to physician's prescription, while explaining usage and safety
Verifies insurance coverage to ensure payment responsibility

Customer Service Coordinator Resume Examples & Samples

Order handling: administrate incoming orders systematically and in a proper way according to agreed processes and lead times. This role handles different types of customers: retail. Away From Home, brokers, industrial sales
Customer communication, build relationships with an aim to provide better service
Customer development: see new opportunities
Focus on quick and correct handling, both within set processes and for ad hoc tasks
Handling of claims from wholesalers, coordinate with Sales and Logistic Operations
Focus on cross functional collaborations and information sharing
System and Office suite savvy. SAP is an advantage
You are self-driven as well as a team player with good communication skills
You are fluent in Swedish and preferably Danish

Customer Service Coordinator Resume Examples & Samples

Provide exceptional customer support to homeowners by handling escalated consumer cases
Provide exceptional customer support to distributors (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)
Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence
Assist consumers with troubleshooting installation/programming for retail brand products

Customer Service Coordinator Resume Examples & Samples

Background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired
Ability to work a shift that begins at 9:00am EST and ends at 6:00pm EST, Monday through Friday
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments may include occasional evening and weekend hours
Strong written and oral communication skills

Customer Service Coordinator Resume Examples & Samples

Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications. HTML, web applications and/or Dynamics CRM a plus
Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment
Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines
Ability to review systems and processes to ensure consistency across Greater Giving and other data management systems
Ability to systematically look at processes and to proactively seek solutions
High school diploma or GED equivalent required; BA Marketing or Communications preferred
Must have at least 1-3 years related experience
Ability to lift 20lbs from ground to waist level with or without reasonable accommodation
Must have at least intermediate knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations and spreadsheets. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing
General knowledge of database management and fundraising methods
Ability to work independently and with a team
Exhibits enthusiasm and a positive “can-do” attitude
Proficient and MS Office Suite, including Access, Word, EXCEL, PowerPoint. Experience with Customer Relationship Management (CRM) software
Excellent communication skills: written, verbal and listening

Customer Service Coordinator Collins Street Resume Examples & Samples

Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company’s service quality standards using the approved Tiffany & Co. process guidelines and procedures
Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
Provide the highest standard of customer follow-up to support the development of client relationships

Customer Service Coordinator Resume Examples & Samples

Provide superior day to day Customer Service and Supply Chain management every day
Manage the complete Order to Bill Process for customer orders from receipt to invoice generation ensuring accurate deal, price and terms of sale application, timely invoicing
Ensure customers are ordering appropriate quantities, sourcing from the correct locations , shipping efficiently and maximizing truckload capabilities
Develop effective relationships with Internal Customers (i.e. sales, particularly with CCM's, CBM's and Planners, Sales Finance, Operations and Client Services.)
Actively support efforts to achieve BTC Goals: Deduction (Balance and Incoming), ADL, Invoice Percent Current
Develop and maintain an appropriate level of functional expertise in core required systems
Ensure ongoing adherence to all Policies, Procedures and Processes so that the results will satisfy any audit review
Execute OTM activity, where required
Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage process improvements
Responsible for selling in new supply chain programs
Develop thorough understanding of the industry and trends within the industry, customer and market
Attend CBT meetings/reviews and customer visits to discuss customer service processes as well as understanding customer practices
High degree of professionalism and business maturity
Ability and willingness to work remotely on a frequent basis
Ability to deal with ambiguity and unknowns
Ability to excel within a team environment
Effective negotiating skills
Must be able to deal with difficult situations tactfully and resolve conflict effectively
Ability to handle multiple tasks and priorities without supervision and meet established deadlines
Self-starter capability
Willingness and ability to travel overnight
Customer Service or other business experience outside of Client Foods Customer Service
Functional knowledge of Supply Chain Processes
Minimum 4-year college degree preferred or 2 years experience in customer service, sales, logistics, distribution, or manufacturing

Customer Service Coordinator Resume Examples & Samples

Call Customers to resolve issues and concerns
Troubleshooting problem packages
Upgrading customer’s discontinued products
Frame and lens replacements
Maintain a phone log of customer contact
Produce reports for department productivity, and phone use
Create RA numbers for returned product
Making changes to RX orders
Inventory Checks
Updating status on orders
Shipping defective exchange and parts

Customer Service Coordinator Resume Examples & Samples

Education – High School Diploma, GED or equivalent work experience required
Skills – Must be professional with internal/external customers. Must have good telephone etiquette. General computer knowledge and strong typing skills required. Must be well organized and detail oriented with ability to proof own work for accurateness. Ability to bend/squat and reach on occasion. Able to lift items up to approximately 15 pounds
Work Experience – Prior knowledge of real estate transactions and/or title insurance is required. Minimum of 2 years experience in the real estate services industry is preferred, but other experience will be considered

Customer Service Coordinator Resume Examples & Samples

Process purchase orders received from TPPs and direct customers within the assigned territory
Update of backlog and revenue recognition files and drive Daily management
Invoice in a timely manner including monthly billings
Preparation and submission of export documentation to ensure timely revenue recognition
Concisely communicate order status to TPPs and direct customers
Handling all customers calls by taking ownership and responsibility
Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
Work closely with commercial operations and internal support functions to drive growth and continuous improvement
Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
Support commercial forecast accuracy by providing estimates throughout month
Instrumental in integration of newly acquired businesses
Mentor and support colleagues in team
Minimum 5 years’ experience in a Customer Support role
Knowledge in export processes is required
Good IT skills and experience in using ERP
Ability to demonstrate the mindset and use of methodology to drive continuous improvement
Fluent in English- Arabic language is an asset
Excellent organizational competencies with attention to detail
Enthusiastic with strong communication skills

Customer Service Coordinator Seasonal Resume Examples & Samples

As a Customer Service Consultant you will be an integral part of the Customer Service Global Team
You will use your empathy and intuition to anticipate and understand customers’ needs
You will maintain a ‘Sales through Service’ commercial mind set and contribute to increased revenue
You will ensure that the relevant administration is completed and distributed appropriately
You will accurately record customer details and transactions using the appropriate systems

Customer Service Coordinator Resume Examples & Samples

Management of the International order bank to ensure high customer service and the required on time in full at appropriate stock locations is achieved
Manage the Distribution Replenishment Planning process for the secondary hubs. This includes interpreting the stock position to proactively manage changes in market demand ensuring optimum stock levels are achieved to meet customer requirements, inventory and cost targets
Developing and implementing procedures and ways of working to establish an effective and seamless order process to support first class Customer Service. This will include expediting products, understanding orders versus forecast and identifying and implementing product rationing when required. Key to this is clarifying and managing the customer needs and expectations to ensure value is added to business
Develop and foster working relationships with departments to manage continuous improvements to improve customer satisfaction and business performance. This will include visits to markets, scheduling and co-ordinating conference calls with “in-market” customer care teams to cover day to day business, proactively manage hot topics and develop learning culture to mitigate risk to supply going forward
Design effective communication process to all relevant internal/external customers. This will include all shipment information, advising customers of any anomalies to original shipping details provided, backorder management, rationed stock information, order tracking, abnormal forecasts and backorder communication so group/non-group companies can improve the management of their business going forward
Develop and foster working relationships with the SBU Demand team to understand and interpret the implications of new product launches and futuristic demand changes within specific markets
Economic order quantity management to ensure re-order frequencies are established and maintained for all markets
Manage and maintain both the distribution timetable plan and all required legal documentation ensuring any risks are identified and mitigating actions implemented
Legal Control management ensuring orders are not processed for none approved markets
Constantly and proactively manage and contribute to improvement initiatives and developments within the scope of the role to ensure Out-performance is achieved. This will include the International returns process and the identification of operational and cost to serve initiatives
Deputise for the regional Customer Service Manager as required by the business
To perform all activities in compliance with relevant GMP and Quality Systems standards and specifically with FDA Quality System Regulation and ISO 13485
To apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures
Ideally educated to graduate calibre
Experience in logistics, customer service, or a related field
Advanced working knowledge of ERP systems preferably SAP and SNED BPCS
Working knowledge of APO tools preferable MLE
Computer literate with specific knowledge of Microsoft Office applications
An understanding of trading and delivery systems (TADS)
Understanding of “in-market” practices
You will have a persuasive manner with good interpersonal skills, the ability to forge strong customer relationships and have a keep attention to detail

Customer Service Coordinator Resume Examples & Samples

Competitive pay, great benefits and vacation time
Benefits including medical, dental, vision, life insurance, 401(k) with company match and cash pension plan
Casual Dress
Requires Associates degree or 2+ years of related customer service experience
Strong written and verbal communication skills are essential
Must be detail oriented and have the ability to organize and prioritize workload
Ability to understand and prioritize personal, team, and business goals
Strong computer skills including the ability to use mainframe and PC based systems
Must demonstrate effective interpersonal skills in strengthening team relationships
Requires strong customer service skills
Must exhibit quick and sound judgment, excellent organizational skills, and accurate and precise communication
Must exhibit the ability to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions
Must be able to multi-task in a fast-paced environment with high accuracy and within acceptable turnaround times
Some travel may be required

Customer Service Coordinator Resume Examples & Samples

Planning, co-ordination and execution of sales promotions Account Manager as needed
Work with promotions coordinators and marketing directors at each radio station to produce creative and detailed promotional proposals for clients within deadlines
Prepare appropriate internal paperwork so ensure flawless execution of promotions
Prepare recaps for clients at the culmination of each promotion or campaign
Interface with the General Sales Managers and traffic directors to work through clearance issues. Will work with Account Managers and clients for approvals, as well as providing paperwork and documentation for Account Managers, clients and traffic for the make goods
Vet and research station credits/adjustments – figure out alternative options to taking credits if possible
Enter sales orders and production orders for radio stations on a daily basis by the deadlines
Review orders as they are received and vetting them for any rate or buying discrepancies before entering
Assist in developing and executing good strategy for client relations including keeping up to date client contact list for the cluster, assisting in formal correspondence and client appreciation
Provide clients with answers to questions regarding spot times, invoices, competitive spending and promotional support
Maintain client records, proposals/ pending avails through filing, retrieval, retention, storage, compilation and updating on a consistent basis
Foster positive relationships with internal departments, clients and the Account Managers
Ability to maintain confidentiality essential
Proficiency with Marketron, Microsoft Word, Excel and PowerPoint
Ability to compose correspondence as necessary
Excellent interpersonal skills with ability to relate professionally with all levels of management
Strong written and verbal communication skills and organization skills, with attention to detail accuracy and follow-up
Able to work as part of a group, and with all levels of department personnel with tact and discretion
Ability to prioritize and complete tasks, with ability to work under pressure and meet deadlines

Customer Service Coordinator Resume Examples & Samples

Must achieve account KPIs for timely work order dispatch, customer satisfaction and complaint resolution
Develop tracking system for work request types based on in scope, above scope and out of scope requests
Ensure that code block / cost code details are received in advance of dispatch of above scope requests. Refer customers to other support groups or Operations Managers for out of scope requests
Manage Asset tracking module and update as necessary
Maintain tool inventory and update as necessary
Support accounting through communication to service providers to ensure timely invoicing
Coordinate and schedule repairs between service providers, customers and account team, following up through completion
Address tenant and owner complaints in a timely, courteous and professional manner to ensure full resolution and client/customer satisfaction
Directly interact with janitorial or security staff or engage Operations Managers where necessary to address and resolve complaints
Track complaints through resolution for client reporting
Demonstrated consistency in values, principles and work ethic
A desire to work within a diverse, collaborative, and driven professional environment
Proficient in MS Word, Excel, Outlook and Access, and Internet applications. Capability of developing proficient knowledge of other standard software programs

Senior Customer Service Coordinator Resume Examples & Samples

To take responsibility for customer order management
To effectively manage late deliveries and ensure contingency planning for no delivery
To evaluate patient regime changes and ensure distribution of supplies in accordance with new regime
To take accountability for the prescription management process
To effectively manage customer queries and complaints ensuring a win win solution for Baxter
To provide teamwork and positively enhance the reputation of the department and Baxter

Customer Service Coordinator Maternity Cover Resume Examples & Samples

You will take phone calls from customer sites for repair and maintenance work. Updating the status of all jobs either on the company systems or client systems
Maintaining location records of engineers and escalating any technical or resource issues to management
Timley production of monthly invoices
Spares ordering and dispatch
Coordination of standby rota

Customer Service Coordinator Resume Examples & Samples

Individual contributor responsible for timely execution of predefined operations tasks on behalf of EMEAI
Point of contact for the internal European colleagues at the EMEAI SSC’s
Responsible to escalate any potential issues to predefined internal contacts
SAP order tracking
Service Request call logging for Installation in Siebel
Installtion report tracking/Schedule Service all logging
Maintenance of data accuracy/quality of different databases
Additional tasks may be added based on business development or other teams needs

Customer Service Coordinator Resume Examples & Samples

Cus tomer Service functions that support the key organizational objectives
Responsible for the door take-off process
Processing and landing customer orders into production facilities
Position is in direct communication with: customers, sales team, other members of the order execution team, and maufacturing personnel with concentration on non-engineered purchase orders
Review purchase orders
Coordinate and advance project status
Schedule orders to production based on standard lead times
Interface to JDE and release to production
Concession JDE price based on established guidelines
Check for FTQ take-offs completed by others
Major Activities
Work with customers on processing, scheduling, order changes, product issues and claims
Utilize knowledge of product and price book
Interact and coordinate with internal resources on projects
Initiate customer feedbacks and claims, problem solving, root cause resolution, and process credits
Be a point-of-contact on phone inquiries with expectation of 100% “live call” response and customer assistance without frequently forwarding calls to other front-end employees
Essential Knowledge & Skills/Education
Must be self-motivated, people oriented, service oriented and possess the ability to work with others
Computer skills including KaluCAD, PIMS, Microsoft Office Suite
Construction or architectural industry background will be a plus
Proven customer service skills including prompt response and documentation
Proven skill set for critical business functions
Demonstrated time management skills and ability to work in an environment with tight deadlines
Major Customers
Customers in specific sales territories
Sales organization
Vendors
Front-End employees/internal customers
Manufacturing Managers/Supervisors/Leads
Associates Degree or equivalent experience in related business field required

Meals Customer Service Coordinator Resume Examples & Samples

Manage orders through to fulfilment, optimising business performance, whilst meeting customer expectations and achieving Mondelez UK KPIs
Track consumption vs. forecast and major promotions to identify & communicate potential challenges at an early stage, allowing preventative measures to be taken
Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories in order to meet customer service expectations and inventory targets
Perform root cause analysis of service failures
Establish effective relationships with the Mondelez UK and Customer distribution networks to ensure seamless information flow on peak activity, including delivery scheduling and anticipated volume
Manage the tracking of efficiency discounts, communication of performance to customer and identifying ways to improve performance to reduce costs for Mondelez UK and reward the customer. Analysis of complex data to identify opportunities and provide solutions
Drive best practice processes across all customer service teams and represent customer service within the wider customer service and logistics function
Provide on-going support to customer service managers and peers

Customer Service Coordinator Resume Examples & Samples

Communicating leads to sales staff
15% Process select business transactions and provide complete and accurate information to ensure efficient processing of transactions by the Customer Service Administrator
Reviewing, recording and communicating areas that require action by the FSG team
5% Ensure customer credit limits are in place by monitoring the credit application process for farm customers to ensure sales can be completed and

Senior Customer Service Coordinator Resume Examples & Samples

To take responsibility for back order management
To take ownership of own high profile accounts
To take responsibility for the coordination of patient supplies
To take ownership of complaint process – receipt through to resolution within agreed KPI target
To effectively manage returns in accordance with the returns policy within the agreed KPI target
To support the delivery of all CS KPI’s
To manage inbound calls within agreed parameters, dealing with and owning the enquiry
Dealing with all incoming emails – internal and external - and responding to customers’ needs
To liaise and cooperate with other departments
To coordinate the activation of new accounts
Processing orders in Siebel via emails and phone calls
To support FCA and product recalls
To be responsible for personal ISO Training schedule and ensure it is always completed on time
To be responsible for day to day account cover management
To actively participate in training programme of new Customer Service Coordinators
To manage customer expectations in line with service parameters
To fulfill all reasonable requests from First Line Manager/Baxter Management Team
Participate in out of hours and bank holiday Rota cover
Ability to prioritize workload in a very busy environment
Capability of allocating /delegating tasks
Tenacious
Strong decision making skills
Strong attention to detail/accuracy
Flawless customer service skills
Can do attitude, willing and positive manner

Travel Customer Service Coordinator Resume Examples & Samples

To take responsibility for the coordination of patient supplies within UK and to country of destination
To manage customer information and literature
To manage list price and therapy cost documents
To effectively manage VAT issues in Ireland
To manage inbound calls within agreed parameters
To manage outbound calls in accordance with Customer Services criteria
To liaise and cooperate with other departments UK
To liaise with other CS functions on a global basis to manage patient supplies
Identify customs and excise requirements of other countries to ensure compliance
Planning and Prioritisation
Analytical Thinking Planning and Prioritisation
Effective decision making skills
Proactive and reactive nature

Senior Customer Service Coordinator Resume Examples & Samples

Monitor and respond to feedback and support issues on social media in real time (within 5 minutes), in accordance with Verizon’s guidelines
Directly interact with our customers to maximize community engagement and drive positive perception and word-of-mouth for our brand and products
Use enterprise level social CRM system to moderate posts, respond to customers, and collaborate with team members
Triage social media escalations to appropriate internal parties and coordinate with Sales/Marketing and PR representatives as needed
Leverage reporting and analytics to make informed decisions regarding community management efforts, designed to build and foster the community and relationships
Identify, recognize and provide Social Media trends feedback back to upper Management, Product, Marketing and Customer Care, and Field Operations teams
Maintain an established work schedule, including evening and weekend hours to provide 24x7x365 support

Customer Service Coordinator Resume Examples & Samples

Own the customer experience to ensure a premier and easy experience
Grow and maintain customer relationships to assist and ensure customers know you personally
Demonstrate your communication and relationship-building skills cross-functionally across Agilent, while acting as a customer advocate
Identify improvement opportunities and drive implementation
Customer service operations experience
Excels under high pressure
Demonstrated ability to work in a multi-task, interrupt driven environment
Demonstrated skills for organization and attention to detail
Demonstrated ability to influence cross-functionally and build relationships
Demonstrated ability to apply consultative communication skills to offer custom solutions to customer problems
Excellent English written and verbal communication skills
SAP/CRM experience preferred
MS Office with emphasis on Excel
Strong interest in interacting directly with customers (via phone, email)

Customer Service Coordinator Resume Examples & Samples

HS diploma or equivalent
2 year degree, preferred
2+ years, preferred
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Excellent interpersonal skills; strong emphasis on customer service
Strong analytical ability
Proficient in Word, Excel and other Microsoft Office Suite programs

Export Customer Service Coordinator Resume Examples & Samples

Capture and manage day to day Supply Chain efficiencies for the Customer and Client
Support the Area and Region Financial goals of the RCSM's, Sales, CS Management, Corporate, and Sales Finance
Work with National Claims Center to resolve issues and improve execution of national claims processes
Prompt and effective handling of customer and sales inquiries
Ensure successful implementation of the CGP and other Programs
Provide Supply Chain Analysis to identify ways to improve the process and increase productivity
Identify and pursue all avenues to improve and support volume reporting/programs while containing costs
Responsible for reporting on key financial and supply chain performance measurements, including collections, deductions, DPS, etc
Ability to read/write/speak Spanish required
Exceptional organizational and time management skills
Strong focus on follow through
Ability to utilize technology to work smarter, and improve the level of service
Ability to understand and comprehend complex procedures
Strong interpersonal skills. Able to build and sustain relationships
Ability to look for creative solutions to business issues
Strong and effective presentation skills
Experience and knowledge of the workings of a Customer Service environment
Minimum 4-year college degree preferred or 2 years of experience in customer service, sales, logistics, distribution, or manufacturing

Customer Service Coordinator Resume Examples & Samples

Diploma is minimum. Preferably bachelor degree holder and higher
Good communication skills, influencing skills, people skills and desktop skills are key requirements
Positive work attitude, can balance work and life
More than 1 year experience

Customer Service Coordinator Resume Examples & Samples

Experience in development or fundraising/advancement setting or alumni/volunteer coordination
Proficiency with personal computing environment, Microsoft Office Suite (Microsoft Word, Excel, Outlook and PowerPoint), and the Internet. Willingness and ability to learn how to use the ADVANCE database system and other proprietary software products
Experience in administering and coordinating the activities of multiple parties, preferably in a higher education or comparably complex setting
Experience with organizing and staffing special events
One year experience in higher education
Knowledge of development/advancement principles
Knowledge of UW Development Office policies and procedures, including use of the development database software ADVANCE

Customer Service Coordinator Melbourne, ON Resume Examples & Samples

Purchasing grain or selling crop inputs within established guidelines
15% Coordinate deliveries of fertilizer, seed and crop protection products directly to the farm customer’s location
Taking action to complete tasks required to minimize risk to the company and the customers
Supporting the sales and consulting teams by communicating information regarding customers’ available credit

Customer Service Coordinator Resume Examples & Samples

Interpret customer’s needs; recognize symptoms, causes and solutions
Demonstrate clear speaking and writing skills in English. Typically requires a Bachelor’s degree (BA or BS) or equivalent work experience
Typically requires 3 years experience in a Customer Service related position

Customer Service Coordinator / Admin Resume Examples & Samples

Respect and care for the customer
Develop personal, professional and technical skills on an ongoing basis
Act as a worthy representative of Prevost at all times
Foster teamwork and improved communication between sectors
Respect the rules and guidelines of the company
Comply with the quality and safety standards of the organization
Provide and maintain repair schedules for major (and minor) accounts for repairs of service and warranty work
Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment
Provide information for present and scheduled jobs in order to procure the necessary parts and materials required
Prepare quotes for customers using estimating tool
Keep customers informed about the status of their vehicles
Prepare, process and insure accuracy of all repair and warranty work orders
Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service schedule; promote business for future work
Maintain the service records for the branch
Ability to read and write
Typing (35 words/minute) & basic computer knowledge
1 year vocational or 2 years on-the-job related experience
Background in service and parts desired
Knowledge of Prevost product lines and other manufacturers including MCI, Eagle and Transit Coaches desired

Customer Service Coordinator Resume Examples & Samples

65% Order Entry
Upon receipt of a prepared order from a Customer Solutions Representative, this person will be responsible for entering all customer orders into SAP. This process encompasses
Receive and enter customer orders
Work with CSR’s on any questions regarding order
Ensure customer acknowledgement or confirmation has been sent to the customer
Expectation is a minimum of 20 orders entered on a daily basis, and that all orders are entered within 24 hours of receipt
25% ATP (Auto to Promise) Process Adjustments
This role is responsible for realigning current, open orders in SAP for new or incoming orders based on order delivery date
5% Order Date Change
When date changes are requested internally or by customer, this role will work within TM (Transportation Management) to adjust the order for new delivery dates. This task supports customers, supply chain and logistics
5% Order Quantity Changes
When quantity changes are requested internally or by customer, this role will work in SAP to adjust the order for volume changes. This task supports customers, supply chain and logistics
At least 2 years of Customer Service experience
At least 1 year of SAP or CRM experience
Demonstrated problem solving ability
Strong organizational and follow/up skills
Ability to adapt quickly to changes or interruptions
Self-starter / self-motivator
Ability to be proactive
Ability to maintain a positive attitude in challenging situations
Ability to collaborate with other individuals across all levels of the organization
Associates’ Degree in Business or related field
High proficiency level working with and troubleshooting computer systems such as SAP

Customer Service Coordinator Diploma Student Resume Examples & Samples

Internal contact with colleagues from other departments globally
Strong team player who learns and adapts quickly
Location: Dalian

Customer Service Coordinator Resume Examples & Samples

Responsibility for defined Molecular Information processes, including support to HCPs, patients and internal constituents as well as successful management of high volumes of client-facing interactions
Acting as single point of contact for Foundation Medicine and local country responsible for Molecular Information as well as Managing relationship with HCPs, patients, partners and Foundation Medicine while paying special attention to current GDP and GxP directive
Clear and accurate documentation thereof as well as maintenance of database of client information
Identify and track FAQs related to FMI processes, incl. training/ education needs
Exhibition of leadership and proactively engagement in international projects and environments as well as coordination of cross functional processes and projects with clients, internal organizations and Foundation Medicine

Customer Service Coordinator Resume Examples & Samples

At all times, responsible for participation within the department to meet the overall objectives of the department
At all times, responsible for expectations related to
Opens and closes showroom, balances cash drawer and reconciles invoices for accuracy. Keeps showroom stocked and organized
Matches completed delivery tickets with intake paperwork, checks for accuracy and confirmed in Data software system
Coordinates "PERS" equipment set-ups with delivery personnel, trains new staff, collects patient information, and coordinates with the Monitoring company as well as the family and/or the local police and fire departments regarding the set-up of these units
2-4 years of Home Medical Equipment or home health industry experience and/or 4-6 years of equivalent health care, service industry and/or retail industry experience

Customer Service Coordinator Resume Examples & Samples

Licensure/Certification/Registration: Medical Office Assistant certification preferred, but not required
Education:High school graduate. Graduate of medical office assistant preferred
Experience: 1-2 years experience in medical clerical experience preferred, sufficient to acquire skills in transcribing medical terminology, clerical organization and communications. PRN candidates are required to have MOA training plus one year of medical related experience
Special qualifications: Must be able to successfully complete established competencies for the position within designated probationary period. Must have good communication skills, computer skills, and excellent telephone skills. Must have the ability to manage multiple tasks simultaneously
Hours of work:Shift varies as scheduled

Customer Service Coordinator Resume Examples & Samples

Accurately process customer transactions such as contracts/purchase orders, repair quotes, and customer part returns in a timely manner into an ERP/SharePoint system
Administer customer accounts and coordinate the follow of orders and organize workflow to meet customer timeframes
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments within the system; and following up to ensure resolution
Maintain a “look ahead” based on PO due dates and notify customers of schedule delays and request relief if necessary
Regularly update and distribute reports as required to customers and internal departments
Understand and manage customer portals effectively and ensure accurate order book alignment with customer order books or portals, reviewing at least weekly and aligning with customer
To provide key customers with high levels of communications and minimizing arrears by active management
To ensure customer contractual commitments are met and executed effectively
Create and maintain weekly report to include KPI’s, issues and order book health on key customers
Completed Associates Degree
Advanced Excel skills to be able to create formulas, charts, graphs, pivot tables
Experience dealing with customers in a very professional manner both in person, phone and written communications
Self-motivated, tenacious, flexible and determined

Customer Service Coordinator Resume Examples & Samples

Purchase Order review
Coordinate and advance project status, including Estimating, Order Entry and Takeoff
JDE price concession based on established guidelines
Interact with Customers and Sales Representatives
Work with customer on processing, scheduling, order changes, product issues, customer claims
Utilize or develop knowledge of product and price book
Computer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems
Construction or architectural industry background a plus
HS Diploma or GED equivalent from an accredited institution required
Minimum of 2 years or work experience in a high customer facing environment
Comprehensive data entry or computer skills
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
An Associates degree or bachelor's degree from an accredited institution
Experience in the construction industry
Experience with e-commerce

Customer Service Coordinator Resume Examples & Samples

Customer oriented (Not retail)
Experience processing orders
Experienced at building relationships and working across many different areas,
Ability to multitask in a fast-paced environment
Able to work independently, problem solve, make decisions, and prioritize
HS diploma
1+ year experience B2B
Outstanding Excel skills(pivot table knowledge a plus)
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system
Experience working with customers and freight forwarders

Customer Service Coordinator Resume Examples & Samples

Precise and appropriate responses to customers
Prioritization of daily responsibilities and customer requirements
Feedback from Account Managers, Customers, Shared Services and Customer Service team, and AR
Candidate will need experience using a computer
Knowledge of Excel a plus

Customer Service Coordinator Resume Examples & Samples

Review billing cases on an individual basis which includes, but is not limited to investigating and managing all credits, refunds, chargebacks and subscription extensions. Perform audits post-transaction on a regular basis by running reports, monitoring tickets and reviewing various customer databases
Work closely with third party customer service vendor to provide training, tools and an understanding of billing guidelines in order for them to carry out billing transactions on a controlled basis. Address and resolve all customer issues that fall outside the range of what the agents can perform
Manage billing hotline and ensure that proper support is being provided to our customers who are reaching out to us via this channel. Work in tandem with the SHOWTIME Product Team regarding enhancements to our internal system used to carry out billing transactions
A minimum of two years of experience in customer service and/or call centers
Deep experience with subscription billing, including refunds and chargebacks
Demonstrates ability to respond to non-standard requests from customers
Strong Interpersonal Skills - communicating both within the organization and externally
Ability to multi-task and prioritize while under pressure
Strong writing and language skills
Knowledge of customer service and call center technology
Excellent computer skills—Word, Excel, PowerPoint

Customer Service Coordinator Resume Examples & Samples

Strong customer service skills; ability to diffuse client frustrations
Ability to communicate to customers, co-workers and management in a professional/courteous manner
Exceptional attention to detail oriented tasks
Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc
Clear and concise verbal and written communications skills
Ability to follow written and verbal instructions
Ability to work independently under tight deadlines in a rapidly changing environment
High proficiency of business computer applications is required: Internet, Web Based Applications, MS Office or other business software - Required
Ability to lead during stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures
Ability to identify and process work orders in multiple dispatch systems
Good organizational and multi-tasking skills
Advance experience with Microsoft Office products
Two years’ experience as and EWA at Pitney Bowes strongly desired
High school diploma or GED is required. Bachelor’s degree desired

Customer Service Coordinator Resume Examples & Samples

Compile and evaluate data from customer releases and assist in preparing shipping forecast
Prepare various reports for management to include weekly shipping performance.Maintains relevant files as needed for customer and supplier support/documentation
Communicates with customer representatives frequently and coordinates efforts to insure shipping schedules are met
Maintains a professional relationship with customers augmenting good customer relations
Analyze customer releases and determine weekly shipping requirements
Prepare weekly line up and coordinate daily shipping activities.Maintain customer release and shipping records, as well as all EDI shipping file maintenance records
Coordinate data processing input for the update and maintenance of computer invoices and packing slips, ship-to-bill-to file, master schedules, and customer order files.Coordinate routing changes with customer traffic representatives
Maintain a solid working relationship between the customer parts release department and the manufacturing plant
Maintain all required customer communication tools, such as DDL and SMART requirements
BS or Associate’s degree (A.A.), minimum of five years related experience in customer service and supply chain management
Three years’ experience with MRPII/ERP systems including CRP (JDE / Future 3 system preferred) APICS Certification is a plus
Six years of experience in manufacturing field

Customer Service Coordinator Resume Examples & Samples

Handling phones, mail, supplies, correspondence, filing, copying and faxing
Establishing and maintaining strong and positive relationships with all property tenants, vendors and contractors
Establish and maintain property, maintenance, and office files
Prepare, review, reconcile and distribute maintenance labor billing to parts purchased
Prepare maintenance labor aged receivables report and assist in collection efforts
Create, assign, monitor, and close work orders, as may be necessary. Prepare reports as needed
Coordinate maintenance team to ensure all work orders are addressed in a timely manner
Maintain an up-to-date check receiving log and supporting documentation
Prepare, review, and submit maintenance labor payroll reconciliation two times per month
Reconcile vendor accounts to ensure timely payment of invoices
Communicate all issues/concerns relating to properties with assigned Property Managers
Possess strong interpersonal and telephone communication skills
Good decision-making ability
Solid ability to use computer applications, including but not limited to Word, Excel, Outlook, Yardi and PowerPoint
Must have excellent writing, verbal communication, and math skills
Strong multi-tasking abilities

Customer Service Coordinator Resume Examples & Samples

Excellent interpersonal and communication skills, with the ability to work cross-functionally and at various organisational levels
Quick and proficient learner, able to adapt swiftly and easily to change
Balances team with individual responsibilities is extremely important to providing flexibility within the Customer Service Team
Ability to multi-task and highly organised to ensure efficient time management and prioritisation
Exceptional oral and written communication
Attention to detail and results orientated
Ability to communicate impartially with different departments to resolve issues and potential conflict of priorities and requirements
Professional use of MS Office work packages, i.e. Word, Excel, Power Point
GCSE Maths and English grade C or above OR equivalent qualification
Experienced in the distribution of surveys and collation of responses
Experienced in customer complaint management
Previous experience on working to challenging deadlines, either in a project or operational environment

Customer Service Coordinator Resume Examples & Samples

Deal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional manner
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence, keep detailed documentation with written logs, photographs and work orders
Ability to communicate effectively with customers, trades, and employees of organization
Ability to analyze post construction projects for warranty purposes and schedule trade partners to perform warranty services on occupied homes
Must have a vehicle, a valid driver’s license and be willing to travel
Must work well with all trade partners with many different technical backgrounds in a field setting
Must be able to manage multiple tasks simultaneously

Customer Service Coordinator Resume Examples & Samples

Delivering exceptional customer service: Establishes & maintains positive relationships w/ internal & external customers utilizing service related techniques. This includes calling members by name, using standard greetings, smiling, communicating expected wait times & showing empathy for members when necessary. Maintains friendly & positive body language, voice tone, & word choices to demonstrate compassionate & genuine patient care. Demonstrates proficiency in Kaiser Permanente models of customer service behavior. Actively follows the C.A.R.E. steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery. Makes the customer the topmost priority in relation to all other work. Completes a variety of tasks while ensuring the customer is never neglected. Complies w/ rules & regulations while ensuring that customer care is delivered at the highest possible caliber. Creates a 'concierge-quality' presence at the workspace by delivering announcements in a clear & confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part way to their destinations when possible, & always finding answers to questions. Participates fully in the "Communicating w/ C.A.R.E." training program & demonstrates behavior in accordance w/ KPGA Service Behavior Standards. Remains professional by adhering to KP professional appearance standards, by avoiding personal habits while in customer view (e.g. eating, drinking, personal conversations, cell phone use, etc), & by making culturally-competent adjustments in etiquette to meet customer needs
Performing necessary front desk functions: Maintains a visible presence at the reception desk during operating hours for registration duties. Provides assistance for member's by scheduling appointments, follow up appointments & outbound calls, thank you notes, etc. Processes co-payments & regulatory front end forms accurately. Exhibits competency in Health Connect (patient registration). Assists & educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable. Follows policy & procedures for obtaining change bags & end of the day process. Maintains a quality service area by keeping the waiting & work areas clean & orderly. Adheres to record retention practices. Responsible for maintaining accurate timesheets & following established policies & procedures pertaining to TALX
Requires three (3) years of experience performing customer service responsibilities such as greeting customers, registration, admitting, billing/collections, appointment scheduling, cash handling experience, knowledge of managed care
Experience within a health care setting preferred (i.e. insurance, managed care industry, medical terminology, Medical Assistant experience)
Knowledge of financial transactions
Knowledge of electronic medical record experience (i.e. EPIC )
Bilingual ability
Familiar with HIPAA guidelines (patient privacy)
Customer service aptitude demonstrated through Customer Service Assessment

Customer Service Coordinator Resume Examples & Samples

Build effective relationships with internal and external customers-Customer Facing
Serve as a Liaison between Operations/Dispatch and subsequent groups to ensure that all parties understand all customer expectations including but not limited the following: SLA (service level agreements), OM requirements, upcoming changes to forecasting, farm out information, daily pick ups and delivery expectations, etc
Maintaining and ensuring that all SOP’s and work instructions are kept up to date with information contained and adhered to the steps and instructions as laid out within each SOP
Ensure the maintenance of the Transportation and Order Entry systems to ensure system integrity is not compromised
Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in current role
Travel potentially required
Will participate in a weekend rotation
Meet all business unit goals and individual goals/metrics
Must demonstrate professional behaviors at all times
High School diploma required/Equivalency
Some college preferred or experience in a Customer Service role equal to college experience
Excellent Customer Service skills required. Minimum 1-3 years experience
Strong attention to detail and organizational skills required
Excellent problem solving skills required
Computer skills required including proficiency using Microsoft Office software, Excel, Access and PowerPoint
Transportation/Logistics experience preferred

Customer Service Coordinator Resume Examples & Samples

Wants to delight customers, above and beyond the call of duty
Ability to offer alternate solutions to existing processes/procedures
Able to clearly articulate messages to a variety of audiences
Able to establish and maintain strong relationships
Time management in fast paced environment
Organizational skills to maximize productivity
Adapts to customer situation & different personalities
Work is accurate and with eye for detail
Is always seeking to improve the job and provides solution oriented feedback
Demonstrate business judgment by knowing when to work independently and when to collaborate
Ability to solve complex issues that are in the best interest of the customer and the company
Positively manage stress that is typical in a customer service environment
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
Knowledge of Siebel and/or Oracle preferred
Hourly position that may involve occasional overtime
Office hours are Monday through Friday for an 8 hrs a day on average with start time varying between 6 am and 9am
Telecommuting is not an option for this role
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Customer Service Coordinator Resume Examples & Samples

Manage Customer Support cases in CRM system for defective equipment and spare parts orders
Process Customer Support orders through to shipment from our regional 3PL facilities
Work closely with the Supply Chain team to address material requirements and place demand on the regional 3PL facilities
Issue Return Material Authorisation (RMA’s) to facilitate customers returning equipment to GV
Liaise with internal / external customers via telephone and emails to address quotations, case issues and general enquiries

Senior Customer Service Coordinator Resume Examples & Samples

Excellent verbal, written, and organization skills
Ability to be the escalation point for product support for Customer Support and Johnson City
Must be a self-starter
Ability and desire to learn assigned business segment product line
Ability to successfully complete required training program
Must have organizational knowledge in order to obtain proper product support
Must have ability to navigate through multiple catalogs and online tools to provide product support
Must be able to cross, identify, select, and provide replacement parts
Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets
Must be able to quote replacement motor control center unit-only
Must be able to quote panelboards, switchboards, and motor control centers in certain situations
Required knowledge of SAP, CRM Tool, and COMPAS systems
Develop knowledge of assigned products within division and systems to move within the Customer Support Organization
Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers
3-5 years of experience in customer facing role
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
3+ years experience in a Customer Support role supporting industrial or construction electrical distribution and products

Customer Service Coordinator Resume Examples & Samples

6 months temporary contract, potentially extendable
You are a team player and have the ability to work under timeline and objective pressure
You are a quick learner
You ahve the ability to multi-task, deal effectively with ambiguity and prioritize among different tasks
You are self-motivated; work independently with minimum direction in a distributed team environment

Customer Service Coordinator Resume Examples & Samples

Experience of 1-2 years in Order Management process
Graduation (Full time) in any stream from a recognized university
Strong Knowledge of MS Excel and other Office tools
Good Analytical Skills to understand customers' requirements and translate into Order requirements

Customer Service Coordinator Resume Examples & Samples

1-2 years of related experience in customer Service domain
Good Typing Speed of 30-35 wpm
Strong communication skills both written and verbal
The person should be flexible to work in variable shifts (Evening/Night)

Customer Service Coordinator Resume Examples & Samples

Proactively processing customer orders to ensure the timely & accurate fulfillment of Television licensing agreement
Daily upkeep of the Enterprise Order Management system
Troubleshooting delivery issues and escalating problems for appropriate resolution
Interacting with customers to build strong relationships
Working to repatriate assets from customers that are needed for ongoing licensing efforts (including airdate information and localised assets)
Confirming titles, licence dates and delivery requirements in client contracts
Developing understanding of media, terms, rights and terminology of contracts with guidance from TVD Sales
This position requires a personable yet technically oriented, self-starting individual who is motivated by providing excellent customer service, solving problems, is willing to learn and able to work across teams in an environment that demands flexibility
Previous experience with customer service and/or systems support is essential
Basic technical experience with file-based video & audio formats and knowledge of Entertainment content distribution via Broadcast and/or online services is preferred
Specific technical development and support of FOX systems as documented below will be provided via training by FOX
Familiarity with technical specs and understanding what options are available for customers
Understanding underlying Enterprise Media Framework technology
Knowledge of FOX inventory and databases
Troubleshooting support for content and portal related issues
Understanding content protection standards
The position will be responsible for making decisions in terms of customer relations, problem solving and balancing Studio interests with the needs of our diverse clientele
Relevant tertiary qualification preferred, but not required
Previous experience working in Media or Broadcast

Customer Service Coordinator Resume Examples & Samples

Creation of Requisitions and Processing of Sales Orders against Requests received from Internal Customers of the organization
Processing includes interaction with representatives of Supplying Organizations, dealing with requestors for any clarifications/additional Details & other teams whose inputs are needed to process the requests
Job includes keeping a track of the ‘In Progress’ requests till they are finally converted into a Sales Order
Experience of 1-2 years in area of Order Management
Good Analytical Skills to understand customers' requirements and translate into Order Requirements

Customer Service Coordinator Resume Examples & Samples

You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments
We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success
Knowledge and experience in a customer service role in an office environment is essential
They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised time-frames
Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable

Customer Service Coordinator Resume Examples & Samples

Check incoming orders and return management and have a critical eye and extra focus on managing exceptions
Communication to our customers and logistic provider for all outbound and logistic related topics
Complaints handling regarding deviations in deliveries together with internal and external departments
Responsible for creation and correctness of the customer master data
Analyze and support in improving processes, systems and reporting in order to increase productivity and effectiveness of the Customer Service department and provide a better service to our customers

Customer Service Coordinator Resume Examples & Samples

Well organized, able to multi-task, and work in a fast-paced environment
Good interpersonal, communication and problem solving skills
Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines
Ability to work independently as well as within a large team
Self-motivated and driven
Ability to provide regular and predictable attendance
Ability to comply with workplace conduct standards

UK & Ireland Customer Service Coordinator Resume Examples & Samples

Liaise with distribution partners to schedule and agree priorities for collections to ensure the highest standards of service and to process any resulting credits in an accurate and timely manner
Seek to maximise sales opportunities through joint account management with field sales force feeding back leads and opportunities
Support the UK Business Analyst in the production of both standard and ad hoc targeted reporting to assist the business with critical decision making
The CSC will need to be able to organize workloads efficiently and appropriately in response to changing priorities and timescales
In order to provide satisfactory solutions to problems the CSC will need to learn continuously, be tenacious and display good attention to detail as well as showing good teamwork and focus on results

Customer Service Coordinator Resume Examples & Samples

Answer incoming customer calls with the greeting and confidence to insure an excellent customer service experience
Use Salesforce application to enter and update call data for case creation and data integrity
Process online support requests via Kronos Community
Sustain a broad overview of the Kronos product suite for accurate call dispatching
Maintain comprehensive knowledge of all support entitlements for accurate call dispatching
Provide first-line support for customer access issues related to the Kronos Community
Identify sales & service opportunities for existing customers and pass them along via the Rainmaker program to the Kronos Business Develop Group for further exploration
Outstanding verbal communication skills
Ability to multi-task in a fast paced work environment
Work under direct supervision following established policies and procedures
Escalate urgent customer issues, engaging “Lead” team members
Attend assigned customer service and Kronos product trainings to improve skill set

Customer Service Coordinator Resume Examples & Samples

Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments
Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives
Daily maintenance in SAP which would include reviewing error reports with the orders ZORD
Audit customer expected pricing
Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization
Monitor shipments to ensure on-time delivery
Assist transportation planners in resolving issues and communicating to appropriate parties as necessary
Support customer with pool date coordination, rush shipment arrangements, and problem resolution
Analyze existing order to ship processes for possible improvements
Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations
Review and clear deductions that fall within order managements area of responsibility
Four year college degree in business, logistics or finance is preferred
Strong communication skills with excellent inter-personal skills
Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions
Capacity for developing an understanding of cash application, logistics and sales
Must possess analytical skills, problem solving skills, and the ability to handle stress well
Proficient in PC skills

Customer Service Coordinator Resume Examples & Samples

1) Understanding client requirements
2) Value added service to the customers
3) Responding to customer enqueries
4) Handling of claim request
5) Handling distribution enquiries
6) Sending invoices to customer

Customer Service Coordinator Summer Internship Resume Examples & Samples

Accurately process reservations for Enterprise lease and maintenance customers
Answer incoming calls, provide information and resolve customer concerns for Enterprise branches and repair facilities
Follow up with customers, repair facilities and rental branches on vehicle repair status
Input information and maintain database on rental and repair statuses
Create and update purchase orders for payment
Negotiate with repair shops when necessary and provide rental extensions
Handle any special projects or duties as assigned
Process claims calls as back up for Loss Control Department
Issue payment to vendors using one-time credit card
Currently pursuing a bachelor’s degree
A sophomore or above, enrolled full-time for the Fall 2017 semester in a college or university
Ability to work Monday-Friday, up to 40 hours a week during May/June-August 2017
Intermediate experience in Microsoft Excel and Word
Available to work Monday-Friday between 8am-5pm
Strong attention to detail and negotiation skills
Ability to work well independently and with a team
Ability to problem solve and work with little supervision

Qr-customer Service Coordinator Resume Examples & Samples

Customer Relation: High level of customer oriented approach, flexibility to meet ever increasing demands of customer. Ability to understand and action new demand or requirement
Generate daily, weekly sales report with projected areas of growth and possible improvement
Analyse trend and update department head on areas of concern and devise suitable plan to overcome
Trade or vocational Qualification
Experienced- minimum 4 years of job-related experience required
Experience of working in Sales & Marketing field of hospitality industry
Excellent computer skills, including MS Word, Office, Power Point and Internet
Fluent in English language, both written and oral with strong communication and interpersonal skills
Inflight catering experience is an advantage

Customer Service Coordinator Resume Examples & Samples

Proactively monitors activities, such as natural disasters and emergency situations. Advises and assists hotels and guests in disaster areas with relocation, cancellation, and area availability. Determines status of hotels in areas affected by disasters and distributes this information to all internal stakeholders. Works in conjunction with external organizations such as FEMA and the American Red Cross, as needed. Works closely with Property Support to assist franchisees with managing inventory throughout a disaster
Contacts terminated hotels to ascertain status of pending Choice reservations. Informs guests of status of terminated hotels and potential impact, assist guest with relocation
Assists in contacting and relocating guests for new or remodeled hotels who are holding reservations that get displaced due to a delay in the hotel’s opening date
Works closely with supervisors to improve performance. Performs other work related duties, as assigned, to support business goals. Works with Team Lead to initiate proactive ideas to Supervisor in order to improve reactive processes
Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on a regular basis
Strong problem solving and resolution skills; ability to manage dissatisfied guests. while remaining calm in adverse situations and present solutions that benefit all parties
Excellent discretionary judgment
Ability to gather information from multiple systems to review, evaluate and resolve problems
Must be skilled and comfortable working in a highly automated environment. Demonstrates competency using Excel and Windows-based software systems
Eagerness to work collaboratively with team members in the center and across Choice to reach departmental goals
Receptive to change, and works well with supervisors to continually improve performance metrics, as defined by the department
High school diploma, GED, or equivalent required

Customer Service Coordinator Resume Examples & Samples

Handle post-delivery customer service inquiries
Schedule service technicians for in-house service calls
Notify customers of pre-delivery damages or errors that will cause a reschedule
Monitor all open customer service requests
Maintain service logs and files
Track service requests by store, customer, designer and type of service category
Assist in providing service trend reports
Process SRs for parts orders and repair and return orders
Assist in RA paperwork and track for completion of credit
Work with inventory control personnel to ensure proper disposition of damaged inventory
Assist in coordination of reorders or repairs of inventory and service charge-backs
Provide back-up support to the schedulers
Interface with store personnel as required
Provide delivery and service update reports for store personnel
Conduct “post service” surveys with customers

Customer Service Coordinator Resume Examples & Samples

Excellent proven customer service skills (dealing with internal and external customers)
Proven tender management skill with a level of knowledge and expertise to be able to complete tenders meeting the required deadlines
Strong communication (oral and written) skills
Languages: Spanish and Portuguese
Good knowledge of the English language is required
Analytical with the ability to solve problems to support the Company’s customer proposition and identify sources of customer feedback
You have a bachelor degree and /or knowledge through significant customer service/logistics and tender management work experience, preferably in an international environment
You have the ability to cooperate with others and help coordinate work assignments with colleagues to achieve team goals
IT skills – intermediate working knowledge of Microsoft Office (Excel database) and other related software applications
Working knowledge of databases e.g. Oracle, Siebel, are an asset
Relevant customer service experience and excellent communication skills
Ideally worked within healthcare industry and/or international environment

Customer Service Coordinator Resume Examples & Samples

Respond to and /or provide assistance to internal customers in areas such as product order fulfillment processes, quote generation, customer service requests, product changes or returns, application assistance, accounts receivable collections or contract issues/administration
Ensure proper approvals for any non-standard or specially negotiated terms and conditions and supporting documents are in order
Manage Order Management activities with accuracy
Good analytical skills and responsiveness necessary to ensure good service
Required to solve complex administrative and technical problems requiring breadth/depth of customer service knowledge
Requires complete understanding of general aspects of job

Customer Service Coordinator Resume Examples & Samples

Minimum of 2 years experience for entry to this level
Customer service mindset and problem solving capabilities
You like the occasional stress in a customer service department while handling multiple tasks and responsibilities
Good MS office skills and preferably some experience with business applications

Customer Service Coordinator Resume Examples & Samples

Communicates with customers to resolve problems or issues
Responsible for escalating technical and functional matters and completing complaint investigations
Monitors status on customer product commitments
Expedites product repairs
Researches parts replacements

Customer Service Coordinator Resume Examples & Samples

High Level of professionalism and excellent customer service skills
Ability to multitask and handle a high volume of work accurately
Desire to grow within the company
Ability to work within a team environment
Excellent follow-up skills
Knowledge of SAP, CRM systems such a Philos and Quotation tools such as Compas
MS Office and Windows XP
Develop knowledge of assigned products within division to move within the Customer Support Organization
Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization
May provide general guidance to others and train lower level employees
Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution
Demonstrated logical reasoning and time management while presenting a positive attitude with customers and co-workers
3-5 years experience in a Customer Support role supporting industrial or construction electrical distribution and products

Customer Service Coordinator Resume Examples & Samples

Utilize established skip tracing tools to identify the best known address, phone numbers and email to locate owners
Initiate contact with owner to validate information and notate account properly
Place outbound phone calls related to; return mail, ACH assistance, payment history, pay off and general information requested by the owner
Handle and resolve customer owner inquiries via mail, email, task, GMA, or phone in a timely manner and using the set standards of notating and completing the appropriate steps
Help with Inbound calls when needed
Handle return mail for both loans and HOA
Assist with the collection and distribution of mail for the Portfolio Services Department
Assist with the HOA lock box, faxes and checks received by notating, documenting and distributing appropriately
Identify areas of improvement by auditing daily reports, determine the root cause, selection of an appropriate resolution, and then follow-up to ensure completion
Participate in meetings to improve productivity, resolve customer service issues and manage workload of the team
All other related duties as assigned by supervisor
Associate's Degree/College Diploma/Cepeg
Proficiency with Microsoft Office (word, excel, outlook, power point )
1 plus years related experience
Knowledge of FDCPA

Senior Customer Service Coordinator Admin Support Coordinator Resume Examples & Samples

Thorough knowledge of English grammar, spelling, and punctuation
Ability to learn, interpret, and apply a wide variety of university and departmental policies using independent judgment
Thorough knowledge of word processing, data entry, spreadsheets, and data management software applications. Working Knowledge of Computerized maintenance management system (CMMS). Ability to interact with all levels of the university community and external contacts in a professional manner
Minimum of three years of customer service/public contact experience. Ability to learn and utilize proprietary software systems
Ability to communicate effectively with individuals at all levels of organizational hierarchy
Ability to independently handle multiple work unit priorities and projects
Ability to analyze operations and procedural problems and develop, recommend, and evaluate proposed solutions
Working knowledge of budget policies and procedures
Ability to perform business math, such as calculate ratios and percentages, track and analyze financial
Ability to handle multiple situations under demanding conditions
Minimum of three (3) years experience working in construction or building maintenance industry
Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology
Possess a valid California Drivers License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours

100

Customer Service Coordinator Resume Examples & Samples

Excellent organisational skills
Ability to train/ coach
Excellent problem solving skills
Excellent initiative
Result orientated
Minimum 1 year experience in a customer related environment

101

Customer Service Coordinator Resume Examples & Samples

Answer incoming customer calls with the greeting and confidence to insure an excellent customer service experience that will result in Customer Satisfaction Net Promoter Scores are greater than 8
Utilize Aspect system components for automated call answering (Teleset/Uniphi Connect) and viewing Call Center activity (Unified Command and Control – Real-Time Reporting)
Utilize Amdocs and Screen Pop to enter call data for case creation, and review and update site and contact records for data integrity
Process online support requests via eCase Management, assess urgency and proved receipt confirmation
Provide first-line technical support for the Educational Services product suite: KnowledgePass, Kronos Virtual Classroom, OnDemand
Utilize Kronos WFC Scheduler for technical support resource availability and attendance
Consult SharePoint site for all KGS policies and procedures for call handling
Seek product training through Kronos University, participating in approximately 3 courses per month
Seek customer service skills training through BizLibrary, participating in approximately 3 courses per month
Utilize Answering Service Web Portal to engage technical support resources outside KGS business hours
Initiate language translation services, via the Answering Service, to engage technical support for our international customer community
Assigned projects include data entry in Amdocs for acquisitions, data entry in Access Databases for Answering Service and Customer Care logs, Customer Satisfaction survey follow-up where Net Promoter Scores are low and no comments provided, and can include a variety of drop off projects from KGS Management
Utilize Kronos WFC Self-Service and WFC Timekeeper for individual administrative responsibilities
Adherence to a flexible schedule including staggered/evening shifts with set breaks/lunch times

102

Customer Service Coordinator Resume Examples & Samples

Ensure timely and accurate order entry and release of orders for processing
Support business on delivery of sales as per set targets, monthly report and expected Net Sales in the beginning of the month. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
Contribute to the improvement of business by updating all COE Sales tools (CSD, ESS, KPI, BH, etc.)
Develop and review reports relating to order book KPI’s and improve order conversion
Provide Master Data File for Clients
Provide information from BI HANNA/SAP for reporting purposes
Coordinate delivery time between Customer and order fulfilment
Export from SAP and follow-up on Order Confirmation and final approval to be sent for clients
Support Credit Note, Credit Limit and Cancellation reports
Provide data for Sales Team (open order, outstanding orders and articles related information
Manage all early buys (consolidation), update trade terms on system
Follow up and coordinate with Sales team on all SS&E due timelines
Follow up on Monthly sell through report from clients and providing them with invoiced quantity
A high level of problem solving ability and analytical approach
Good attention to detail and accuracy
Good communication skills and a proven ability to develop long lasting relationships with our key accounts
Experience in working under pressure to meet deadlines and conflicting priorities
Strong Microsoft Office skills are essential especially in excel
Excellent command of English and Arabic language
French speaking an added advantage

103

Customer Service Coordinator Resume Examples & Samples

Professionally handles incoming phone calls and enters customer orders into SAP order management. Meets the required number of orders processed per quota
Communicates with Shipping any pertinent issues or requests to ensure timely shipping
Thoroughly and efficiently gathers information for our accounts receivable department for orders over $50,000. Follows though to include tracking order until shipment is confirmed
Responsible for proper identification of order confirmation information either fax or email to customers through SAP order management. This includes informing customers of backorders and all other pertinent order details
Confirms and processes promotional orders as requested by distributors and sales representative
Communicated with our CS Resolution team all order discrepancies and follows through with individual end of day report to make sure order(s) was completed
Properly handles and troubleshoots all calls other than orders that come through our customer service line. The calls should be completed with the customers’ needs being met either by the customer service coordinator or transferred to the proper department
Processes faxed, email orders and answers email inquired as needed
Provides Distributor office personnel and sales reps with customer support as needed to include Business Portal quotes, office forms, orders or any information requested
Prepares and Runs excel reports for Sales reps, customers or Distributor offices personnel for sales, freight information and other requested information as needed
Attends training information sessions to enhance job knowledge
Required to work flexible hours as needed by department to include mandatory month end until 6 PM or upon completion of all orders submitted. Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time

104

Customer Service Coordinator Resume Examples & Samples

Managing, responding and taking action on customer interactions to create a seamless customer experience across multi-channel methods of communication (telephone, email, live chat)
Conveys ideas and facts verbally and written, utilizing terminology our customer's understand
Responding to product or service related inquires by clarifying our customer's requests, determining the root cause of the issue and expediting the resolution to ensure a positive customer experience
Calm under pressure, positive upbeat attitude and maintains professionalism at all times, while working to anticipate customer needs and expectations
Ability to work and thrive in a fast paced structured environment where 90% of time and effort is focused on managing, responding and taking action on customer interactions. Our environment consists of high standards we hold ourselves to including performance metrics and goals based primarily on availability to provide immediate customer support and resolution
Cultivates and fosters relationships based on trust and respect with our customer's, team and business partners
Demonstrates continued growth and is highly motivated to learn and exceed expectations
Goes above and beyond to take the initiative to gain a deeper understanding of our service offerings, products and processes
Asks clarifying questions to ensure a complete understanding of each situation in an effort to move toward a satisfactory resolution
Articulates fact based information, by documenting in a clear and specific manner
Knowledge of the office furniture industry preferred and customer service experience required

105

Ect Customer Service Coordinator Resume Examples & Samples

Manage multiple (one or more) JIT/high exposure accounts and have the skill set necessary to meet customer expectations
Using all available system tools, analyze and identify potential late and at risk deliverys and facilitate creative resolutions for problems discovered on all load issues in order to meet or exceed customer's expectations. Document and report challenges that occurred during your shift as directed
Be aware of the system wide balance/imbalance within the Swift network to book freight accordingly
Commit to and receive detailed customer load information by telephone fax or electronic tendering, and input information into the system accurately to ensure system integrity
Maintain trailer pool knowledge and adjustment when needed of customer contractual requirements relative to trailer pools etc
Responsible for monitoring and tracking loads so that timely notification can be made to internal/external customers regarding late pickups and or deliveries; as well as any other changes that may occur
Effectively communicate via Qualcomm messages and in person internal issues concerning high profile accounts to ensure high service levels
Effectively communicate with customers via Telephone and Email concerning all customer service issues
Plan/Assign and coordinate with all other Swift terminals and available internal departments as needed to resolve issues to meet timely pick up and deliveries
Fuel and route drivers in accordance with Swift fueling policies to meet customers delivery expectations
Perform necessary ECT Planning, Customer Service, and Driver Manager Duties
Use exemplary telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner, so that the impression is one of excellence
Skills: Ability to manage others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, ability to work in a fast paced environment, detail oriented, above average writing skills and organizational skills, professional appearance and ability to take direction from managers

106

Customer Service Coordinator Resume Examples & Samples

Coordinate order management and logistic processes including any order changes
Assure all backlog is priced correctly, and manage all billing issues
Proactively monitor and advise customers of changes to schedule dates
Manage customer portals
Coordinate special shipment requests, and assist with shipping questions
Assist with price quotes
Support sales engineers on all demand activity
Coordinate material returns and customer credits
Judiciously use the Customer Service Expedite site to meet customer request dates
Understand and implement logistics concepts
Assist with logistic performance programs and continuous improvement programs
Be a member of process improvement teams as assigned
Service-oriented with a Bachelor's Degree or equivalent working experience in lieu of degree
3-5 years’ experience in a customer-facing role; semiconductor industry strongly preferred
Strong Excel skills
Knowledge of SAP is a plus

107

Premium Customer Service Coordinator Resume Examples & Samples

Temporarily resolving extreme personnel emergencies when management is not present or available, to include sending employees home pending management investigation and action
Performing reasonable and customary administrative duties
Premium Customer Services instruction and training of employees
Able to lead and motivate employees in working as a team

108

Customer Service Coordinator Resume Examples & Samples

Interact with customers prior to and after sale
Order management (quotes, bookings, rescheduling and the coordination of expedites)
Communicate regularly with the assigned customer, build, develop and maintain positive working level customer relationship
Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
Proactively manage backlog and VMI hub (if applicable)
Respond all customer inquiries (Coordinates as necessary with other functional areas including but not limited to Operations Planning, Quality and Reliability and Customer Engineering)
Understand customer purchasing and quality specifications and assure Intersil compliance or obtains deviations/waivers as necessary
Working experience and knowledge for Model N and EDI is an advantage

109

Customer Service Coordinator Davdison, SK Resume Examples & Samples

30% Provide front-line customer support that includes
Addressing customer inquiries
Providing customers with information on their accounts
30% Work with the FSG team to determine which farm customers have required grains and outstanding contracts. Coordinate grain deliveries with those customers to meet shipment requirements
5% Execute on key financial controls including
Demonstrate proficiency in multiple Microsoft Office functions including but not limited to; Word, Excel, Outlook, and PowerPoint
Ability to work with confidential information and documents
Strong abilities to do the following

110

Customer Service Coordinator Resume Examples & Samples

Personal skills/attributes and experience
Sense of customer urgency: focus on customer and impact to customer
Focus on data accuracy
Experience with Microsoft Office ( experience with SAP and Oracle would be a plus)
Deadline oriented with ability to multitask
Administrative background
Works well within team environment

111

Customer Service Coordinator Resume Examples & Samples

Support in providing a central point of entry to make it easy for Siemens' customers and sales partners to do business with Siemens. Assists with handling requests and providing customer service, guidance, and routine support for products and programs to our customers. Investigates and resolves routine issues and queries. Coordination of activities within internal departments to meet customer needs and requests. Ultimately be part of a growing team that is the Front Door for all of Siemens
Assist with incoming inquiries and/or requests regarding products and/or services. Assists customers by providing information while providing efficient and courteous service. Assists with investigating and resolving routine problems, and understanding when to escalate customer issues
2+ years of successful experience in area of responsibility

112

Customer Service Coordinator Peoria Resume Examples & Samples

Meeting/exceeding customer service targets for internal customers and assisting with providing a positive customer experience to our external customers
Assist management in developing staff to meet or exceed all targets for the department
Coordinate cross-functional teams to improve processes
Support Energy Advisors, HES team, Account Managers, and Program Allies in order to work together to deliver seamless customer service, providing insight and recommendations to program management as appropriate
Self-motivated, able to work independently without close supervision
Monitors and tracks HES team activities (systems) working with HES team improve upon utilization rates and operational efficiency
Build sustainable relationships of trust through open and interactive communication with customers, management and clients
Handle complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Minimum of 1-3+ years’ experience supporting sales and/or customer service teams
Utility Industry knowledge desired
Proficient in Excel, Word, Power Point, and Outlook

113

Customer Service Coordinator Peoria Resume Examples & Samples

Leading and developing staff to meet or exceed all targets for the department
Interfacing with cross-functional teams to improve processes
Monitors team activities and tracks all customer related issues
Asses how the Energy Advisor, HES team, Account Managers, and Program Allies work together to deliver seamless customer service, providing insight and recommendations to program management as appropriate
Monitors HES team activities (systems) working with HES team improve upon utilization rates and operational efficiency
Minimum of 1-3+ years’ experience supervising a sales or customer service team

114

Customer Service Coordinator & Delivery Planning Resume Examples & Samples

To co-ordinate with customer in regards of customs clearance activities
To co-ordinate with KN subcontrator and ensure that customs clearance process will follow KN guideline, compliance and KN code of conduct strictly
To plan/manage delivery with trucker and minimize cost
To provide delivery report and customer specific report when require
At least 2-5 years’ in Air Logistics
Customer service mind and good communication skills
Can work flexiblity on requires

115

Regional Customer Service Coordinator Resume Examples & Samples

Responsible for customer correspondence related to field activities such as, the replacement of cast iron and bare steel mains including sending a series of letters to customers who will be impacted to keep them apprised of upcoming activity
Handle all customer problems, including preparing written responses to inquiries directly from customers or from other internal sources, such as claims or Customer Relations/Community Service
Work with Department Managers to find cost effective and expedient resolutions to customer problems/complaints
Confer with other departments to coordinate departmental practices and resolve conflicts
Work with Claim Department to research and process claims
Work with Damage Prevention Department to research/investigate and process damages. Also handle (or participate in) resolution discussions with contractors
Dependent upon region, may coordinate and monitor the training activities related to customer service practices for new and experienced employees in all classifications
Attend and record the minutes for the quarterly liaison meeting between field ops, Claims and Damage Prevention
Two to three years of previous experience in Construction/Customer Management, managing customer projects, commercial accounts, contractor relationships, or related areas with significant decision making authority and general oversight responsibility
Strong ethics and integrity, dedication to a safe work environment and commitment to a diverse workforce

116

Customer Service Coordinator Resume Examples & Samples

Expert in anticipating what our customer wants and know how to be flexible to their specific needs
Aiming to make the order process as straight forward as possible
Taking full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process
Expert in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met
Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality and Fulfilment leaders, Customer Service Teams, Distribution, Finance, Service and Sales teams
Order Entry and order management to delivery as required
Follow Shipment and installation to ensure Revenue recognition occurs on time
Management of replacements & sample shipments
Written and oral fluency in English, German, French
Experience with Order Management/ CRM systems

117

Customer Service Coordinator Resume Examples & Samples

Seize opportunities to wow customers, think on the go, elevate Chipotle and keep Chipotle’s unconventional, playful voice through crisp communications with customers and Operations leaders
Possess a B.A./B.S. degree in related field or an equivalent in education and experience
Have two (2) to four (4) years experience in restaurant operations and/or customer service
Have excellent creative writing skills, including excellent grammar
Be able to respond quickly and effectively to customer comments and questions
Have strong analytical skills, a take-charge attitude, a sense of urgency, and confidence; the Consultant is expected to bind Chipotle on significant matters
Be able to exercise discretion and independent judgment
Have the confidence to identify and implement corrective actions independently, and to challenge restaurant management and field leaders when corrective actions aren’t being followed
Be able to work collaboratively with a wide variety of people
Be available to work in the office, with varying shifts from 8:00 a.m. to 5:00 p.m., 11:30 a.m. - 7:30 p.m., and 3:00 p.m. to 11:00 p.m. Regular weekend availability on both Saturdays and Sundays is needed
Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and internet browsers

118

Customer Service Coordinator Prn-sleep Lab Resume Examples & Samples

Licensure/Certification/Registration: N/A
Education:Some college preferred
Experience: Two or more years of Physician Practice/Hospital Admit/Business Office experience or college degree
Special qualifications: Must be able to successfully complete established competencies for the position within the designated probationary period. Knowledge of Insurance/Managed Care rules and guidelines. Excellent written and oral communication and guest relation skills with strong computer skills. Experience in working effectively in a fast paced environment. Skilled in maintaining information as confidential. Excellent organizational and problem solving skills. Able to adapt to changes in assignment. Must successfully complete mandatory training as set by clinic administration

119

Customer Service Coordinator ad Interim Resume Examples & Samples

In a team of 4 you are responsible for the daily order-to-cash process and first point of contact to our customers
Support and include promotional activities and innovations towards our customers
Lead checks and critical day to day procedures to secure closed end-to-end loops
Contribute to company and department targets ( e.g. Service Level, logistical costs, stock levels, etc.)

120

Customer Service Coordinator Resume Examples & Samples

Good time management and follow up
Highly motivated, dependable, and detail oriented
Ability to multi task and work under pressure
Must possess and exhibit a positive attitude and ability to work well with diverse group of people
University graduate or equivalent HS/GED educational background, plus two or more years of administrative and hands on data entry experience (Not in retail or telemarketing environments)
Computer literacy and Proficient in Microsoft Office, Word, Excel and Outlook specifically. BOSS a plus
Hands-on, open minded, proactive team player

121

Customer Service Coordinator Resume Examples & Samples

Receive, evaluate and process initial service requests from homeowners via telephone, mail, facsimile or e-mail
Submit claims to Service Representatives, who will contact homeowner and schedule inspection/repair work
Maintain on-going communication with homeowners (verbal and written), handle all incoming inquires, and provide initial troubleshooting of issues
2+ years prior administrative office experience required, including strong computer usage
Prior homebuilding construction or customer service experience preferred
Exceptional organizational capability, including the ability to multi-task
Strong people skills, including the capability to handle various personalities and develop professional relationships
Action oriented, with the drive to push projects and tasks to successful closure
Proven ability of being customer centric by seeking solutions from the customer's perspective
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
Makes quick and accurate decisions based heavily on facts, data and/or metrics
Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook
Work 8-hour days with flexibility for overtime when necessary
Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company

122

Logistics Customer Service Coordinator Resume Examples & Samples

Inquiries through customer portals including checking for shortages, delivery schedules, discrepancies, routing instructions, inventory on hand at the plants, transit times, ASN receipt, set up expedites etc
Resolve difficult delivery issues and general customer concerns by collaborating with production, warehouse, engineering, sales and finance to assure fast responses to customer concerns
Schedule trucks by adding or canceling as needed to insure we do not fall behind schedule and that we are cubing out the trucks to avoid penalties
Answer customer inquiries regarding lead times and make recommendations as necessary to meet customer demands and production schedules
Manage customer accounts through EDI and print incoming EDI through the non-automated systems/sort to distribute to the other responsible parties as necessary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Professional telephone manner, solid communication skills, strong interpersonal skills in order to effectively interact with customers and company personnel
Able to multitask, prioritize and work within a fast paced environment including an ability to handle pressure in a professional manner
Be available on call for customer emergencies after hours as necessary
Communicate with sales regarding new Po's or technical documents, etc
Set up new customers for Somersworth location and establish all customer service related processes
High School Diploma /GED
5 + years experience
Good Verbal communication skills
Strong Customer Services Skills
Experience with SAP, Microsoft Office, Internet Explorer
Ability to handle pressure situations

123

Customer Service Coordinator Resume Examples & Samples

Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards (SLA’s/KPI’s). Including but not limited to
Handle customer calls reporting faults within an agreed timeframe
Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers
Coordinate with Field Operations for scheduling technicians to callouts quickly and in line with contractual requirements and to maximize productivity
Process call completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe
Monitor calls that have not been completed within the first visit and ensure that follow up actions are completed as quickly as possible to speed up call resolution
Liaise with Field Operations personnel/Upper management when needed to obtain satisfactory resolutions
Assist in training operations for field technicians
Client Invoice processing
Parts/Material procurement
Audit of SLA’s and Customer Portals
Alignment/Assistance/Liaison with Subcontractor Process
Organize planned/preventative maintenance (PMI’s), installation and survey activities in accordance with published processes to agreed performance standards. Including but not limited to
Maintain accurate PMI information on the contracts database
Schedule PMI activities in line with contractual requirements and ensure activities are carried out and recorded
Communicate with customers to arrange visits
Coordinate with Field Operations technicians to carry out visits efficiently so as to maximize their productivity and minimize cost
Organize Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area
Liaise with Operations personnel as required to progress activities

124

Customer Service Coordinator Resume Examples & Samples

Conducts Monthly meetings with all importers in order to identify relevant business issues and ensure that all forecasted items are delivered timely (PO maintenance, opening of LC, SWIFT follow up, shipment, invoices from SOS, custom clearance)
Prepares weekly customer report and maintains order/forecast follow up database
Ensures that 24 month rolling forecasts for all sources of supply
Organises monthly S&OP meetings with major Stockholders in order to support preparation of "sales in" and "sales to" forecasts
Daily contact with the various sources of supply in order to facilitate timely delivery of product
Ensures Monthly business reports: importer inventory reports, importer in-market sales, SOS inventory reports, SOS invoiced sales, SOS open pending orders
Supports Management with local production/packaging projects and issues
Prepare tenders
Acting as point of contact for importers and SOS
Inventory management at both levels (Importers-SOS)
Coordination of documents to Regulatory and Quality for approval
Import permits preparation for the year
Providing support to the business by collecting information from the field on supply chain queries (stocks situations, products moving…)
Previous Supply Chain Coordination experience
Strong organisation planning skills
Strong commercial orientation
Experience with SAP highly regarded
Pharmaceutical industry experience highly regarded
Self-motivated and confident to deal with other people on a daily basis and build strong business relationships
Appropriate tertiary qualifications

125

Customer Service Coordinator Resume Examples & Samples

Must be detail oriented, organized, deal with multiple tasks and meet bid deadlines
Have the mechanical aptitude to read and understand engineering drawings and specification sheets
Work with vendors to get quotes for raw material and other specific requirements
Maintain accurate files and history of quote preparation
4 year degree preferred, High School Diploma or GED is mandatory
Computer literate; Microsoft Application and SAP knowledge a plus
3+ years’ experience with related oilfield equipment helpful
Highly motivated, able to understand and work with all levels in the company
Good verbal, written communication, and math skills required

126

Customer Service Coordinator Resume Examples & Samples

Ability to work in a fast paced team environment
Organized and ability to multitask
Dedicated to providing great customer service
Good work ethic

127

Customer Service Coordinator Resume Examples & Samples

Standing on concrete for eight (8) to ten (10) hours per day
Flexibility to work overtime as needed including weekends
Ability to bend, stoop, reach, and maneuver as needed
Work at a productive, self-paced rate
Ability to wear PPE including ear protection
Ability to successfully complete Color Hue Testing (Post Offer)

128

Customer Service Coordinator Resume Examples & Samples

Support daily activity and performance within the team
Work in accordance with KPI’s and revenue targets
Monitor and update customer service processes to ensure that targets are met
Able to build strong relationships remotely
Provide course information and prices, follow up to secure business where necessary
Must be proactive, customer focused and results oriented
Solid experience of working in a high volume customer service, internal sales and/or sales administration role
Ability to work in accordance with documented processes
Excellent IT skills and experience of working with databases
Experience within a training organisation and knowledge of the wind energy sector will be a big bonus

129

Customer Service Coordinator Resume Examples & Samples

Processes and coordinates flow of orders from receipt to review, to shipment, to invoicing and payment
Provides support to customers and representatives/sales people regarding order status and delivery
Coordinates monthly International Commissions and payments
Write up and review customer orders for accuracy
Validate Export Compliance and terms and conditions
Attend order review meeting to qualify acceptance of the customer's order
Enter orders into SAP
Work closely with other departments for delivery status and late deliveries
Communicate with customer / field personnel
Review orders for shipment and invoicing
Handle short shipments or mis-shipments
Work with accounting and customer for late payments, partial payment or credits
Review orders and reports for commission purposes and maintain and update spread sheet
Provide representative with monthly commission statements and initiate payment when requested
AS degree in business or equivalent with a minimum of 5 years' experience
Excellent communication skills (oral and written), including telephone skills
Knowledge of a sales/order entry system (AS400 & SAP)
Basic accounting knowledge
Knowledge of domestic/international business community
Handle multiple tasks with attention to detail
Ability to interact well with others
Computer literacy: proficient with Word, Lotus Notes, Excel, Outlook and Internet
Spreadsheet capability for commission files

130

Qr-cargo Customer Service Coordinator Resume Examples & Samples

Resolve customer complaints via phone and email in a timely and appropriate manner
Liaise with the relevant internal teams of the Cargo department in order to communicate clearly with customers with regards to QR Operational failures which have resulted in customer dis-satisfaction
Coordinate with Cargo Operations, Outstation and Sales teams in order to respond to queries on shipments and report status back to the customer
Communicate and keep in touch with QR Outstations to ensure that all customers and outstation staff issues are resolved satisfactorily
Handle irregularities or discrepancies and ensure the concerned departments are involved to resolve the issue
Ensure Misrouted, Offloaded, Delayed, Lost shipments are traced and tracked and timely communication and follow up is given to the customer
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application (Future requirement)
To adopt a positive, flexible and proactive approach to customer service which requires work outside of normal office hours (covering a shift pattern according to business priorities)
Develop a clear and in-depth knowledge of all Qatar Airways Cargo products
Accurately track customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintain an accurate database of customer queries with actionable data output

131

Senior Customer Service Coordinator Resume Examples & Samples

Quote pricing and delivery for customers via phone, fax and e-mail
Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution center
Maintain communication with the Customer Service Supervisor to confirm delivery and price on any special order items
Reps must be able to field questions or source answers about tolerances and other technical specifications of the products
Ensure adequate stock is available when promising delivery dates and if delivery can not be met the Rep must contact the customer directly to inform them of the situation
Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication
Minimum 2 years customer service experience in a industrial manufacturing organization
Skill in the use of personal computers and related software applications
Effective communication skills and basic instructional abilities
Strong interpersonal skills, flexibility and customer service orientation
Problem solving ability and ability to take initiative to satisfy customers
Knowledge of inventory management practices
Must be able to understand mechanical applications of industrial products

132

Customer Service Coordinator Resume Examples & Samples

Knowledge of basic principles of record keeping, case files and records management
Knowledge of basic principles of accounts payables and/or bookkeeping
Knowledge of modern office practices, procedures and equipment
Knowledge of business English, grammar, and arithmetic
Skill in reading and understanding county, state and Federal rules and regulations
Skill in assessing and prioritizing multiple tasks, projects and demands
Skill in operating a personal computer utilizing a variety of business software
Skill in communicating clearly and concisely, both verbally and in writing
Skill in writing accurate reports, documents and correspondence
Skill in working independently and as a team member, maintaining composure, and working effectively in a high-pressure environment with changing priorities
Effectively participate in team working environment
Three years of work experience performing clerical duties, customer service and/or administrative support
Previous experience working with high level executives is desired
Maintaining calendars in MS Outlook
ADP is a plus

133

Customer Service Coordinator Resume Examples & Samples

College degree preferred and/or minimum 5 years office experiencecoordinating multiple tasks and projects
Ability to facilitate and lead projects
Customer Presentation experience
Ability to take analytical approach to problem solving
Strong problem resolution orientation with outstanding communication and customer service skills
Ability to work independently in a fast paced and changing environment
Intermediate computer knowledge required: MS Word, Excel, PowerPoint and Outlook
123Indeed321

134

Prs-customer Service Coordinator Resume Examples & Samples

Checking invoice/ packing list by using documentation checklist
Report to Customer Service Supervisor
LI-ASIA

135

Customer Service Coordinator Resume Examples & Samples

Intermediate experience Clerical/Administration activities
Intermediate/Advance knowledge of Microsoft suite, specially Excel and Power Point
Solid organizational skills with the ability of multitask
Attention to detail and accuracy are critical for this position
Knowledge of SAP (preferred)
Proactive

136

Customer Service Coordinator Resume Examples & Samples

Candidate must have previous customer service experience – NOT RETAIL
Previous experience processing orders isrequired
Some exposure to PeopleSoft is mandatory
Experienced at building relationships and working across many different areas
Able to work independently
Strong problem solver with the ability to prioritize work load and make decisions
Must have strong, current Microsoft Excel skills – knowledge of pivot tables is a big plus!
Must be a solid team player
1+ year B2B experience
Exceptional MS Excel skills
PeopleSoft 8.0 Supply Chain (order entry, billing, shipping) experience – or similar system

137

Senior Customer Service Coordinator Resume Examples & Samples

Provides customer-facing support both phone and web for appointed distributors
Monitor web-queue customer requests with timely and quality responses
Processes repair quotes for both warranty and non-warranty products
Escalate customer errors for rapid resolution
Process expedite quotes for non-stock products
Provide back for specified team members and special product support as needed
Act as team EDI liaison to coordinate issues as required
Develop knowledge of assigned products within division and systems to navigate within the Customer Support Organization
Develop lasting professional relationships within organization
Understand the business until organizational charts allowing you to escalate and resolve issues within the organization
Run existing queries and review data to manage individual work load
Excellent verbal, written, and organizational skills
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Philos, SAP, Work Flow, Microsoft office (Word, Excel, PowerPoint), DF/PD procedures, policies, and customer base
3-5 years’ experience in a Customer Support role supporting industrial distribution and products
Working knowledge of Centricity Envision Quality Monitoring system and HiPath ProCenter Enterprise
High School Diploma or equivalent. Associates degree in related discipline is preferred

138

Customer Service Coordinator Resume Examples & Samples

Primary candidate will have 1-3 years related depot repair experience
Excellent Excel, Flex Flow and Webportal skills
Must have excellent interpersonal skills, problem solving ability, as well as analytical and team building skills
Must be able to type 45 wpm

139

Administrative Customer Service Coordinator Resume Examples & Samples

Must be very accurate with your work
Adherence to departmental policies and processes
Ability to interact and receive excellent feedback from Account Managers, Customers, Shared Services and Customer Service team, and AR
Candidate must have solid experience using a computer
Knowledge of MS Excel a huge plus – should be ‘comfortable’ using Excel

140

Customer Service Coordinator Resume Examples & Samples

40% -Receiving feed orders from producers and accurately entering information into production software system
40% -Regular phone contact with customers and prospects, advising them of new offers, coordinating logistics and sales calls for Farm Consultants, and participating in sales contests
10% -Ensuring product formulations and feed safety measures are respected
10% -Administering customer satisfaction surveys and occasional farm visits in person
Minimum of a completed high school diploma
2 years of experience in an office environment
A strong understanding of the agriculture industry
Good proficiency with Microsoft Office applications
A genuine interest in sales
Proven ability to communicate effectively both verbal and written in French and English
Outstanding telephone communication skills
Must be legally entitled to work for Cargill in Canada
College Diploma (Preferred)
Agricultural courses or training
Ability to work independently and manage multiple tasks in a fast paced environment with tight timelines
Highly organized, process and task oriented
Some team leader/leadership skills are an asset
Experience working independently and as part of a team
Familiarity with SAP an asset

141

Customer Service Coordinator Resume Examples & Samples

Serve as the primary interface for all customer issues
Act as Single Point of Contact for all support calls, e-mail, and online requests from the Customer with the ability to coordinate logistic elements surrounding the solution of customer's claims
Document a chronology of events and actions required resolving customer issues
Manage customer expectations escalation and tracking
Know when to escalate Customer complaints to Upper Management
Experience working in a Call Center environment, or other customer interface environments
Basic computer proficiency
The candidate should possess an ability to listen to each customer with patience and courtesy, exhibit a high degree of drive and determination to resolve issues, and have an intuitive nature that allows him/her to quickly adapt to unique customer requirements and situations
Flexibility with regards to working extra hours to support customer needs

142

Benefits Customer Service Coordinator Resume Examples & Samples

Respond to a large number of phone calls, emails, appointments and walk-ins by providing guidance and assistance
Ensure benefit transactions are processed accurately and efficiently for assigned plans
Audit data and work closely with third-party administrators, as well as, the Payroll and HRIS teams on a regular basis to reconcile and process benefits transactions
Administer employee benefit plans including health, dental, vision, life and disability insurance, flexible spending, retirement, COBRA and other plans
Handle and resolve employee concerns and questions regarding benefit plans and enrollment. Obtain and evaluate relevant data related to complaints and inquiries
Identify and escalate priority issues as necessary. Provide follow up on complicated employee issues
Evaluate and recommend process improvement opportunities
Process enrollment, status change and FMLA forms
Internally communicate policies and procedures specific to benefits and FMLA
Process the weekly 401(k) data entry and funding for U.S. Plans
Process and reconcile vendor invoices
Assist with Open Enrollment and ACA tracking and administration
Bachelor’s degree in Human Resources, Benefits or related field
0-1 years of customer service experience required
0-1 years of Benefits and/or HR experience preferred
In lieu of degree requirement, relevant experience will be considered
Experience working with locations in multiple sites in multiple states preferred
Knowledge of applicable state and federal laws and regulations e.g., ERISA, DOL, IRS, HIPAA, COBRA, FMLA, ADA, Healthcare Reform, Section 125 and Section 401(k) is preferred
Strong proficiency in MS Office programs, with an intermediate skill level in Excel
Must maintain a high level of confidentiality and professionalism
Exceptional organizational and time management skills to meet deadlines within timely deadline constraints
Highly motivated and self-driven to excel in a fast-paced, dynamic work environment
Ability to identify opportunities to provide customer service excellence to internal and external customers

143

Logistics & Customer Service Coordinator Resume Examples & Samples

Drive Sustainable results (Acting with speed, decisive, maximize value creation for danone)
Highly organized & persuasive
Team Worker
Strong Excel user
SAP R3 User (is a plus)

144

Senior Pal-customer Service Coordinator Resume Examples & Samples

Meet with patients as necessary, handle all escalated complaints and customer services matters and respond to customers in writing when requested or needed
Review complaints’ root causes and recommend new processes
Coordinate, analyze and improve customer service functions to meet company goals
Ensure customers’ complaints/inquiries via mail or phone are handled in a timely and accurate manner
Meets with the appropriate departments involved in the patient care to address and resolve patient complaints
Communicate solutions, successes, and opportunities to Management

145

Customer Service Coordinator Resume Examples & Samples

In a courteous and professional manner, respond to customer service needs according to company policy and procedures
Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests
Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries
Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision
Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
Monitor and report competitive activity
Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision
Work with and support other service personnel as required by supervision
Demonstrate excellence in telephone skills
Demonstrate excellence in internal/external customer service, sales and relationship building skills
Good experience and skills in MS Office and basic administrative tasks
Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player
Recognize colors, sizes and types of product and count, add and subtract accurately

146

Customer Service Coordinator Resume Examples & Samples

A minimum of 1 years experience in contact center, preferably with international services
Health care experience is preferred but not exclusive
Experience in customer service or dealing directly with customers
Excellent telephone communication skills and computer skills
Excellent verbal and written use of the language
Specific Knowledge: Healthcare and Airline knowledge a plus
Requires basic skills to analyze costs and opt for services
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent

147

Customer Service Coordinator Resume Examples & Samples

Contact Center experience can be overlooked based on the following
Health care experience with direct patient support
Airline experience
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure

148

Customer Service Coordinator Resume Examples & Samples

CDL A
Two years CDL A driving experience
Two years of exceptional customer service experience, preferably in product delivery
Three-year safe / accident free driving record
Ability to interpret, understand, and carry out oral and written instructions
Double/triple endorsements (preference will be given to applicants with endorsement)
Law enforcement / security work experience
Criminal History and DMV Authorization (LEDS) (Required)
Release and Authorization to Release Information (Required)
Copy of your High School Diploma, GED certificate (Required)
Copy of DD214 (if applicable)

149

Customer Service Coordinator Resume Examples & Samples

Provides a smooth and reassuring transition for new residents and families via follow up phone calls and/or face to face conversations during family visitations
Drives the facility TLC program including collaborating with Ambassadors and other team members to identify and resolve customer concerns
Coordinates referral and approval processes
Assists with confirmation and/or arrangements for admissions and ensures notification to the leadership team of all anticipated admissions
Greets and acclimates new resident/patients to the facility upon arrival
Facilitates and completes admission paperwork with new admissions and families
Acts as a liaison in following up on customer concerns to ensure timely and satisfactory resolutions
Implements and champions initiatives designed to improve customer satisfaction
Conducts facility tours for residents/patients or individuals seeking placement for a family member or friend
Strong communication skills with the ability to influence outcomes; effectively represent the facility in a positive manner and create excellent relationships with residents, families and the community
Proficiency in Microsoft Office including word and excel
High school education required
Associate degree (in a medical field providing medical terminology knowledge) or Bachelor's degree preferred
Two to three years of in a position requiring proficiency in customer service skills

150

Customer Service Coordinator Resume Examples & Samples

To engage with customers on a daily basis by all communication methods
Follow the requests of Highways England to resolve customer and stakeholder issues
Answer all types of enquiries including; general enquiries, MP enquiries, letters to the Chief Executive, Parliamentary Questions and Freedom of Information requests
Be able to prepare strategies to solve escalated customer issues
Be able to identify risk
Provide a support function to the Customer Service Manager during standard office hours and occasionally, during unsociable hours
Delivering to tight deadlines, with the ability to manage change at short notice and prioritise workloads
Ability to identify potential conflicts and offer solutions
Attending and contributing to regular meetings with internal and external stakeholders, offering advice and providing relevant feedback to communication colleagues within the HE
Identifying opportunities and working with the HE to optimise maximum positive media coverage
Protecting the reputation of Kier Highways and the HE by adopting a customer-focused approach
Produce monthly reports and trend analysis
Chair internal customer meetings in the absence of the customer service manager
Provide a link to corporate communications providing news stories and case studies on a monthly basis for the company’s magazine
Experience of dealing with customers over the telephone and via written communication
Experience of working to very tight deadlines
Customer-focused with experience of improving customer relationships
Be sensitive and diplomatic

151

Customer Service Coordinator Resume Examples & Samples

Address customer inquiries regarding price and availability received by telephone, fax, or email
Provide timely feedback (within 24 hours) to customers in regards to quotations and order status
Prepare customer orders for entry, including new and change orders, for same day processing
Coordinate with plants, customers, and shipping regarding critical delivery expedites
Complete and submit all necessary forms for Requests for Price and Delivery, customer credits/debits, RGM, Deduction Records, and other required activities
Coordinate the resolution of Sales Operations issues in areas that surpass department responsibilities including Accounting, Credit, Engineering, & Quality
High School Diploma or equivalent; Associate's or Bachelor's Degree strongly preferred
2 years Customer Service experience in an industrial product distribution or manufacturing environment
Strong Customer Service Orientation and Problem Solving skills
Previous experience using SAP and CRM computer software
Proficiency in Microsoft Office and strong systems aptitude, communication & organization skills, and an ability to work well under pressure
Must be able to work in a fast-paced environment, making sound decisions with minimal interaction from supervisor/management

152

Customer Service Coordinator Resume Examples & Samples

To answer and monitor Distributors incoming calls / emails within target response times
To liaise with internal functions to resolve customer related queries within targeted response times in order to improve dealer after sales performance
Follow up customer back orders and provide speedy feedback and resolution within order category resolution objectives
Prioritize actions in liaison with logistics to improve delivery promises and inform distributors accordingly
The creation of pro-forma orders for those markets where pre-payment is required
Handle / answer pricing queries and log pricing requests
Liaise with and support the logistics coordinator to resolve freight and service quality issues and identify opportunities for service improvement
The ongoing maintenance of distributor accounts in the AGCO systems
To organize and / or participate in special events, distributor conferences and seminars
To manage the administration of Customer Claims and Returns process
Play a key role as part of a small team in South Africa by providing cover for the Logistics Coordinator and Administration Coordinator in the event of holiday or sickness to ensure that key elements of the business are maintained
A good standard of education up to degree level
A sound knowledge of the Parts and Aftermarket business from both a general and market specific perspective
Experience in Export Customer Service in a related industry
A sound understanding of the agricultural business in order to engage support from around the organization to deliver high quality and responsive support for customers
An overall knowledge of the parts and aftermarket business in Southern Africa to better understand the needs of distributors and end customers
An awareness of Supply Chain and Logistics procedures
A commercial awareness of the relationship between AGCO and its distribution partners
A strong focus on excellent customer service
Flexible in terms of being able to move between tasks and respond to changing customer needs
Strong team player, collaborative, and capable of building effective relationships across all levels
Solution-focused and confident in operating within a dynamic and fast paced environment
Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Fluent in English, knowledge of other African business languages; French, Portuguese and Arabic are desired

153

Customer Service Coordinator Resume Examples & Samples

Minimum of 2 years customer facing experience
Excellent time management skills with the ability to prioritize
Must have analytical aptitude, good interpersonal and communication skills, self-starter, detail oriented, and a professional attitude and appearance
Excellent verbal and written communication skills; organizational, interpersonal and leadership skills; time management and planning skills
Must be computer literate, familiar with Microsoft family of software; Salesforce.com knowledge preferred

154

Customer Service Coordinator Resume Examples & Samples

Coordinating and combining incoming units with existing orders
Communicating with accounts regarding case status updates
Processing and handling customer complaints
Processing of material and part requests
Variety of daily administrative duties including, faxing, data entry, emailing and periodic phone responsibilities
Diploma or equivalent from high school
One to three years of experience and/or training
Working knowledge of Microsoft Word, Excel, Outlook
Oracle, SAP or other Enterprise system strongly preferred

155

Customer Service Coordinator Resume Examples & Samples

Individual contributor responsible for timely execution of pre defined scheduling tasks for EMEAI
Logging calls for PM activities
Following up with customers to get the scheduling dates
Setting up dates in the MRS for CE visit on site
Email communication with customers on future dates for PM and PM OQ activities
Close looping with SSC to get the response to the end customer on time and ensure customer satisfaction
Bachelor’s Degree from recognized University
B2 Level OR C1 / Diploma in French Language from recognized institutes

156

Customer Service Coordinator Resume Examples & Samples

Provide exemplary customer service in attitude and aptitude to all internal and external customers
Develop and maintain strong relationships with customers to improve the overall experience with McCain
Support of orders throughout the order to delivery cycle (including order changes) representing 5,000 orders per year and $10 million in product sales
Report Customer Fill rates in order to provide solutions to improving
Order tracking: utilizing carrier websites for order tracing and tracking purposes to provide customers up to the minute information about their order
Communication with brokers, buyers and sales cohorts, as needed to inform of, and ensure compliance to McCain policies and procedures in the areas of order processing and management
Support all aspects of Supply Chain activities that are involved in the Order to Delivery process, including but not limited to inventory reviews (supply to current demand), transportation and warehouse processes
Function as back-up to other Customer Service Coordinators, as required
Bachelor’s degree including a minimum 1-2 years of Customer Service experience preferably in Foodservice or within the Consumer Packaged Goods (CPG) industry
Strong technical and system skills including but limited to MS Office suite (Excel, Word, Outlook, PowerPoint). Experience with SAP and Vendor web portals is considered an asset
Understanding of inventory management and transportation
Ability to provide superior customer service
Detail oriented with the ability to work with speed and accuracy
Ability to support decisions in a stressful environment; remaining aware of customer (internal and external) needs
Excellent interpersonal and relationship management skills; strong team player
Demonstrated excellent written and verbal communication skills for comprehension
Capable of understanding and explaining work processes, making recommendations for effective improvements to those processes
Demonstrated ability to successfully operate in a dynamic environment
Ability to use initiative in identifying, addressing and resolving day-to-day issues and challenges
Self motivated, independent thinker, project a professional image and interact effectively with all levels and functions within the organization

157

Customer Service Coordinator & Receptionist Resume Examples & Samples

At least two years’ experience in a similar role
Fluent English and French (spoken and written)
Very good knowledge of social media
Professionalism (courtesy, tact, discernment, etc.)
Excellent ability to manage stress and prioritize
Initiative, flexibility and enthusiasm

158

Facilities Customer Service Coordinator Days Resume Examples & Samples

Answer calls and take requests for work to be done from residents and staff
Enter and close all work orders and distribute to sub-departments
Maintain the schedule for Facilities management and generate work orders through Computerized Maintenance Management System (CMMS) database software dedicated to managing the work orders associated with facility management (upkeep and improvement of campus infrastructure, which consist of buildings, grounds, housekeeping, etc.)
Organize and maintain the records and keep updated for billing purposes

159

Customer Service Coordinator Resume Examples & Samples

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
2 years of customer service experience required
At least 1 year of hands on mechanical experience required
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School diploma Required
Associates Degree, Technical School Degree, or Bachelors Degree preferred
ASE certification preferred
Prior experience with service scheduling programs and diagnostic programs preferred
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

160

Senior Customer Service Coordinator Resume Examples & Samples

Bachelor’s Degree or Diploma from an accredited institution
Minimum of 5 years’ experience in the electrical industry
Candidates must be legally authorized to work in Canada without company sponsorship
Candidates must reside within 80 km of Burlington, ON to be considered

161

Customer Service Coordinator Resume Examples & Samples

Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results
Identify and solve systemic and complex order fulfillment and supply chain related issues. Provide analytical assessment of day-to-day issues; as well as strategic order management opportunities
Identify opportunities to improve work team and department efficiency, evaluate risks /opportunities, and lead the implementation of those opportunities. Ensure that improvements are aligned with business (Kimberly-Clark Professional) objectives
Participate in a culture of continuous improvement utilizing LEAN concepts, tools, and methodologies to eliminate waste in all we do
Build talent within the department by serving as a mentor to peer CSAs
Take a leadership role among team members; demonstrating an expertise is Customer Service related processes, policies, and systems
Support the implementation of strategic projects and corporate driven initiatives, such as SAP Enhancements, Distribution Network changes, Salesforce.com implementation ensuring that mitigating actions have been taken to minimize service impacts to their accounts
Able to build sustainable relationships (internal and external)
Language skills – if focus is international / export and French Canadian

162

Customer Service Coordinator Product Care Resume Examples & Samples

To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues
To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
Able to travel for short periods of time, intrastate/interstate/overseas
Excellent organizational, prioritization and multi-tasking skills
Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)
Flexible with work hours – there will be a requirement to cover different time zones
Ability to adapt to change and handle change easily
A team player with a friendly disposition and high energy
Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision

163

Customer Service Coordinator Resume Examples & Samples

Educates dealers on all Manheim products and services
Investigates, troubleshoots, and resolves customer problems and issues
Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
Follow- up as necessary
Effective communication (written and spoken) and interpersonal skills required
Computer skills, including ability use Internet and MS Office
Manual dexterity

164

Customer Service Coordinator Pricing & Tenders Resume Examples & Samples

Responsible for correct and properly approved sales deal maintenance and pricing settings in SAP
Central point of contact for pricing related enquiries from customers, sales and other contacts including review of customer pricelists, audit enquiries, sales reporting and follow up of specific sales deals
Addresses and solves all price discrepancies in SAP orders
Maintain appropriate VAT levels for products in SAP in collaboration with finance department
Effectively maintains internal contract and tender database
Work with finance department to ensure rebates are identified and recorded appropriately
Verify tender opportunities and act as central point of contact for tender related activities
Co-ordinates and manages tender administration, involve appropriate departments to respond to tender requirements, ensure timely tender submission
Builds strong networks within BSC and effective relationships with field sales, divisional managers and other internal functions
Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
Education level: Higher vocational level
Experience in an administrative Pricing & Tender role
Good knowledge of English and Dutch language
Representative attitude
Computer literate; SAP, Excel,
Customer oriented, critical, accurate, flexible and stress-resistant
Ability to perform in a multi-cultural environment
Creative in finding solution/ solving problems
Set priorities in work and importance of problems

165

Customer Service Coordinator Resume Examples & Samples

Receive and ensure timely creation of sales order in SAP which includes activities like verifying quotations, contracts, shipping terms, route, etc
Material Management - Ensure prompt material availability in term of quantity, date and plant for customer's order fulfilment
Proactively manage effective prompt communicate with customers and stakeholders on material availability date and other order related requirements
Credit Management - Follow up with Credit Department on Credit Release of orders. Adhoc: Assist Credit Dept to monitor customer payment behaviour
Follow up on order payment from customers, e.g. letter of credit, payment in advance, & etc
Letter of Credit (LC) management: Check and ensure receipt of LC complies with Huntsman's LC Usance (company and polices) and UCP600
Communicate with Sales & Marketing team regarding order progress and problems
Request customer master information update
Check and retrieve customer master data
Coordination with Group Companies for timely order execution
Documents Preparation: Prepared full sets of documentation for Bank's presentation (for those customer using no standard Banks)
CSC as the key player to co-ordinate between Planner, Finance Dept/ Credit Dept, Warehouse, Freight Forwarder, Banks, Stakeholders etc
Activites include timely submission of documents to the Bank for Bank's presentation
Transport Management - Create shipment and handle transportation planning, freight cost and execute shipment/ air bookings. Proactively ensure urgent request is fulfilled in a timely and efficient manner
Warehouse Management - Proactively ensure warehouse collaborates closely and effectively support Huntsman Textile Effects (TE) businesses
Freight Forwarder Management - Ensure Freight Forwarders are providing timely shipping schedules / air schedules and support for Huntsman Textile Effect (TE) businesses
Creation of credit / debit memos as and when required upon approval
Corrective Actions Management - Proactively provide feedback to customers pertaining to Corrective Actions taken in response to complaints and ensure / minimize re-occurrence of such incidents
Filing Management - Maintain a good and efficient Filing System like E-Filing documents in SAP and Hard Copy Filing for archive purpose
Work closely with internal and external stakeholders to manage and maximize a high level of profits and met pre-sales target
Collaborates with operational and materials procurement team to drive for continuous improvement in sourcing and cost reduction initiatives
Build and maintain a good rapport with Internal departments: finance, IT, EHS, Sales and Marketing and External parties to ensure a smooth Supply Chain Operations, enhanced customer service experience and prompt accurate deliveries
Create shipment, and handle transportation planning, freight cost booking and execution as needed
Create billing document and credit / debit memos upon approval
Maintain file of hard copy commercial documents
Develop and maintain a good rapport with Inter departments: finance, IT
Nothing in this job description/specification restricts management's right to assign or reassign duties and responsibilities to this job at any time

166

Customer Service Coordinator Resume Examples & Samples

Experience providing customer service to internal and external customers, including meeting quality standards for customer services
Knowledge of import and export regulations, domestic transportation modes and providers
Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates

167

Customer Service Coordinator, Textile Museum Resume Examples & Samples

Merchandising and display skills
Strong sales oriented knowledge, abilities and skills
Excellent customer service, verbal and written communication skills
Demonstrated skill in operating a person computer, using word processing spreadsheet and database formats required by the museum and university: Word for Windows, Excel, Photoshop and others
Strong ability to communicate with diplomacy, tact and confidence
Ability to meet deadline and handle concurrent tasks with minimum supervision
Knowledge of or ability to learn University online purchasing
Experience supervising volunteer and student staff

168

Customer Service Coordinator Resume Examples & Samples

Customer relationship management through phone and email enquiries and the subsequent logging of these communications in the system
Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer
Dispatching and tracking of Engineers and equipment
Prioritise inbound transactions to ensure urgent requests receive immediate attention
Effective use of time management skills to ensure completion of all tasks within guidelines and provision of a comprehensive handover for the day shift

169

Customer Service Coordinator Resume Examples & Samples

Associate's Degree/ College Diploma
Proficiency with Microsoft Office (word, excel, outlook, power point.)
Minimum of 1 year of experience in a related field
Knowledge of PDCPA
More than 1 year of experience in a related field

170

Customer Service Coordinator Resume Examples & Samples

First contact point for customers calling in for inclusion in National Program
First impression for customers while placing orders, and issue resolution
Follow specific customer Service Level Agreements for budgetary management
Manage incoming email requests and phone orders
Average of 100 calls per work day
Incoming and outgoing calls to our branches and customers for facilitation of orders and service issues
Special client projects as necessary (Customized reports, customized ordering rules, account set up)
Credit Card payments
Lead facilitation

171

Customer Service Coordinator Resume Examples & Samples

Driver and Fleet Services liaison
Vehicle quotations and grade benchmarking
The vehicle ordering process
‘In-life’ services including the management of customer requests for early terminations, contract amendments and price to purchase enquiries
Fuel card management
Driver licence management
MID administration
P11d/P46 reporting
The end of contract process
Previous experience working within a customer service environment
Ability to build relationships with internal and external customers
It’s likely you’ll have worked in a variety of organisations where you’ve learnt to apply your skills in different cultures and with different types of people
You can prioritise work and multi-task
You can demonstrate working under pressure in a busy, fast paced environment
Your experience will show you being customer centric, with lots of time spent delivering high levels of accuracy and attention to detail for your customer, being part of a high performing team
You probably have GCSE’s or equivalent but it’s not a deal breaker – we value on-the-job experience over certificates

172

Customer Service Coordinator Resume Examples & Samples

Acts as backup rep for assigned accounts - has in-depth knowledge of customer contracts, commodities, and associated business processes
Responsible for administering routine fulfillment processes as necessary for any customer covered by the SR Customer Service team
Maintains close communications with field sales, National Account Manager, and National/Brokerage Account Manager to facilitate proper handling of all billing/reporting issues
Fulfills all tasks and responsibilities in a manner that supports a High Involvement Natural Team environment
Stays abreast of current market, commodity, process and company issues for the market segment of assigned customers
Takes on participative and leadership roles in cross-center process improvement teams
As necessary, travels to the various Recycling plants, customers, or specific vendors as required
Initiates and completes month-end closing for accounts covered within your area of responsibility
Active participation in data gathering/analysis to support fact-based decision-making
Is accountable for margin improvement for assigned accounts as appropriate

173

Customer Service Coordinator Resume Examples & Samples

Provide high level of service and responsiveness to customers within the assigned product line in the areas of front end order processing and management and back end aftermarket warranty claim processing
Interface with multiple internal and external stakeholders in an effort to solve customer order issues quickly
Establish and maintain communications with customers and keep abreast of customer needs and procedures. Communicate customer needs to other departments
Ensure processing of warranty claims, billing and returns to customers and aftermarket parts orders are on schedule
Responsible for maintaining quote/order metric display board for Application Engineering team
Responsible for updating monthly Product Line report and hold order report
Conduct and control meetings with others, as required, to coordinate efforts, resolve difficulties, and gather data in order to assure a high level of performance
Control scheduling and dollar additions for incoming customer change notice request. Maintain the proper processing of change notices
Act as backup for both aftermarket and warranty claims management areas
Support the Drives product line growth initiatives and metrics (Customer Satisfaction, On time delivery, Order processing time of less than 24hours, Warranty claim resolution within 24hours and Continuous Improvement on front end order management)
Minimum of 3 years of experience with Customer Service
Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the Watertown, WI facility will be considered
Must be legally authorized to work in the United States without company sponsorship now or in the future
Customer Service or Sales Support Experience with a technical product
MRP / Vista working knowledge
Manufacturing process working knowledge
Communicate on a professional level, both verbally and written, with customers and intercompany personnel is essential
Decision making – ability to quickly comprehend the core issues of business, fiscal, and customer needs to reach clear objectives and the path to achieve them
Customer Service processes improvement and implementation
Service driven and commercially aware
Multi-tasking and ability to prioritize
Interpersonal skills, results-orientated, and responsive to customers

174

Customer Service Coordinator Resume Examples & Samples

Management of incoming Financial Protection claims and follow-up to claim assignment
Documenting claim data into the claims management system; requesting outstanding information; and analyzing responses
Provide expertise or general claims support by reviewing, researching, investigating, processing
And adjusting claims information
Document appropriate payment or refer claims to investigators for further review
Consistently meet established productivity, schedule adherence, and quality standards
Associates will receive calls from internal and external customers verifying coverage and status of benefits
This position promotes advocacy for the customer and focuses strongly on customer satisfaction
Computer skills and data input skills are critical to be successful in this position
Must have a desire to help internal and external customers by being empathetic and demonstrating patience and providing accurate information
Multi-tasking ability
Excellent problem-solving capabilities
Computer experience (must be able to navigate between multiple applications and input data
Quickly)
Emotional fortitude for high stress situations
High School Diploma / GED OR 10+ years of equivalent working experience
Experience working within a customer service role interacting with internal and external Customers
Ability to create and modify spreadsheet, documents, and emails with Microsoft Word, Microsoft Outlook, and Microsoft Excel
Work Hours Monday - Friday 8:00am - 6:00pm - Flexible to work any shift between these hours and must be flexible to work occasional overtime as needed
Bachelor's Degree or Medical Terminology
Familiarity with claims within the insurance industry
Military Service
Ability to be flexible and ability to prioritize, this includes ability to understand multiple products and multiple levels of benefits within each product

175

Customer Service Coordinator Resume Examples & Samples

Basic knowledge of customer service function and roles such as planning, organizing, coordinating and directing
High concern for detail and accuracy
Strong verbal and written communications skills
Three to five years of experience consumer products customer service
Demonstrates a high concern for detail, accuracy, and compliance to Company and Corporate policies and procedures
Interpersonal skill in order to work effectively with individuals both internal and externally to the Company
Ability to analyze problems and make independent judgment to initiate corrective action or resolution
Demonstrated ability to display diplomacy in day to day interactions with the commitment to task with awareness of urgency
Ability to adjust priorities and manage time wisely in a fast-paced environment to ensure tasks assigned are completed

176

Branch Customer Service Coordinator Resume Examples & Samples

Knowledge of industry product lines, services, policies and procedures a plus
Proficient in utilizing online database systems
Possesses excellent verbal and written communication skills
Must have good telephone etiquette and ability to write routine business correspondence
Ability to type 40 words per minute
Knowledge of all Microsoft Office applications with a strong emphasis on Excel and Outlook
Ability to add, subtract, multiply, and divide units of measure
Able to compute rate, ratios and percentages
Strong ability to Multi-task with minimal supervision and meet established daily/weekly deadlines

177

Branch Customer Service Coordinator Resume Examples & Samples

Knowledge of company product lines, services, policies and procedures
Ability to use the computer system proficiently
Knowledge of all Microsoft Office applications at the beginning level

178

Customer Service Coordinator Resume Examples & Samples

Must have computer experience to operate the scales ticketing system in Vulcan's sales are generated via sales orders and truck weights. Must be able to multi-task in a fast paced environment while providing great service to our customers
Must be able to work closely with customer service and sales departments to ensure sales are accurately recorded
Must be able to ensure correct materials are loaded following strict DOT weight laws
Must be able to maintain computer truck files
Must be able to ensure division policies and procedures are followed iwth respect to ticketing to enable a clean audit
Must be able to meet daily, weekly, and monthly deadlines as required
Must be dependable and team player

179

Customer Service Coordinator Resume Examples & Samples

Order processing and delivery
Timely and accurate input of manual orders received via fax or email
Research and resolve order blocks
Product substitution and adjustment to delivery dates
Provide up to date product information to customers
Payload adjustment to maximize truck utilization
Serve as the first point of contact for Nestle Waters customers
Customer promotions related to product and timing
Short lead notification to the respective impacted plant
Interface to brokers (select positions)
Order confirmation for specific customers (select positions)
Researches late or missing loads by working with regional load control centers
Manages the input of return order requests for damages, mis-shipment, and customer refusal
DSD processing (select positions)
Sample order / donation order management
Linkages / Hand-offs - Includes retail sales, distribution partners, accounts receivable, deductions and brokers (select positions)
Minimum of 2 years experience in customer service with a consumer products manufacturer, grocery wholesaler, food product broker or logistics
Detail oriented with strong follow-up skills
Computer skills that include proficiency in Microsoft Outlook, Internet Explorer and Excel
Travel – Less than 5 times per year
High speed internet access

180

Customer Service Coordinator Resume Examples & Samples

Preparation of quotations to customers enquiries as per prices and terms provided by the CS Manager
Booking of orders into order book, preparation of contract reviews and acknowledging the orders for delivery as per agreed terms
Checking out the outgoing materials for dispatch to customers
Preparation of Delivery Notes for material dispatches
Preparation of invoices and credit notes as per prices and terms as advised by the CS Manager
Responding to customer enquiries for stock availability etc. in coordination with the stock control and warehouse-in charge
Booking of sales into sales book and preparation of weekly, monthly sales and order statistics as advised by the CS Manager
Preparation of the weekly outstanding order statements and timely distribution to the production and dispatch depts
Preparation of Arabic documents for export shipments and to process such documents with the Chamber of Commerce and Ministry of Commerce in the absence of the company’s Public Relations Officer
Assistance to the Marketing Team in providing sales promotional items and other assistance as required
In the absence of the CS Manager handle the customer service function in liaison with the General Manager
Minimum 3 years experience in a customer support/services role
Leadership ability is preferred
Manufacturing background is preferred
SAP knowledge is advantageous
Proficient in IT programmes

181

Customer Service Coordinator Resume Examples & Samples

Strong verbal communication and interpersonal skills and solid problem resolution ability required
Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products
Able to process multiple issues simultaneously, driving them to successful resolution
Working knowledge of Microsoft Word, Excel and Outlook required

182

Customer Service Coordinator Resume Examples & Samples

Full time graduate from a reputed university
1-2 years of related experience in customer service domain
Hands-on experience with MS Office tools (Word, Excel, Outlook, PowerPoint)
Good typing speed of 30-35 wpm
Flexible to work in variable shifts (including evening and night)

183

Customer Service Coordinator Resume Examples & Samples

Schedule & confirm customer repair service calls
Coordinate & communicate with repair technician
Work independently to resolve customer service issues
Adhere to proper Warranty and protection guidelines
Serve as liaison between customers and the repair technician
Complete reports and other tasks/assignments as required
You must have excellent listening skills and the ability to work independently and with a team
Excellent time Management
Prior call center experience and prior dispatcher experience is preferable
Able to work day, night and weekend hours

184

Customer Service Coordinator Resume Examples & Samples

Act as a liaison between customer and business
Process quotes, orders, and return authorizations
Correspond with customers via phone, fax, and email
Enter and update records in the SharePoint system
Receive and review documents to determine where to send
Pull and make copies of specific documents at the request of customers and internal employees
Work closely with Sales, Marketing, Engineering Services, and Operations teams
Assist with special projects when needed
Proficiency with Microsoft office, SAP, and SharePoint
Excellent written, oral and interpersonal communications skills
Time management skills with the ability to multitask
Business Degree preferred

185

Customer Service Coordinator Resume Examples & Samples

Exceptional communication and customer service skills
Willing to adhere to strict lunch / break schedule
Open toward accepting feedback and coaching
Call center experience and/or being technologically savvy are both a plus

186

Customer Service Coordinator Resume Examples & Samples

Help Desk / Call Center experience
Past experience working as part of a team
Proficiency in the use of Word, Excel, and Outlook
Basic understanding of all operating systems (Windows, Mac, iPad, Android)
Excellent time management, organizational, and communication skills
Ability to complete multiple tasks and high volume of work
Ability to interact with all levels of the organization
Ability to act on direction or instruction from supervisor independently, asking questions when needed

187

Customer Service Coordinator Resume Examples & Samples

Administer effective operations and execution of order, distribution and logistics processes
Coordinate on time and in full supplies to affiliates
Act as single point of contact for Replenishment Coordinators and logistics functions in affiliates
Ensure timely delivery planning, batch allocation and initiation of pick/pack/ship process
Issue trade and quality compliant delivery of material, shipping documents and information
Coordinate logistics operations to ensure efficient shipping and transportation of deliveries

188

Customer Service Coordinator Resume Examples & Samples

Answering phone and email inquiries
Waiting on customers
Helping customers submit online orders
Tracking jobs through the online storefront
Printing new work orders and assigning to appropriate team members
Pricing and completing work orders in the online storefront system as well as calculating price quotes for potential orders

189

Customer Service Coordinator & Department Admin Resume Examples & Samples

Performs general office duties and special projects as assigned
Working as a training coordinator and customer support admin to answer customer calls, responds to requests for general information, understand customer needs and problems, and assigned issues to the corresponding engineer, coordinator to solve customer problems. As well as making report and analysis to meet the customer support need
Establishes and maintains department files and record systems
Makes arrangements for meetings, conferences, travel and ensure arrangements are coordinated
Maintain calendar, itineraries and makes appointments for managers and/or staff
Prepares presentation slides and other documentation as required
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Managing sourcing and material/tools/equipment purchase
Support the team on travel related visa/passport/invitation letter application
Receive the visitors and manage related logistics and accommodation
Manage the visitors calendar
Bachelor or above education degree
Passion in customer support and engagement work as well as willing to work as a department admin to support others
Effective communication and listening skill to understand customer and team members
Able to analysis and solve problem independantly
Good in both oral and written English communication
High learning agility

190

Customer Service Coordinator Resume Examples & Samples

Can demonstrate a good standard of education to GCSE level or equivalent
Computer literate with experience using Microsoft Office applications
Ability to manage both internal stakeholders and external suppliers
Previous experience in a customer service facing role
Confident when working under pressure and to strict deadlines
Comfortable with working in an autonomous fashion, but with the ability to work in a wider team remit taking ownership of multiple responsibilities when needed

191

Customer Service Coordinator Resume Examples & Samples

Minimum of 2 years’ related experience in a manufacturing, sales or customer service environment
Entering, expediting and maintaining customer and project sales orders, sales order processing, and quotations
Provide exceptional customer service of sales orders and quotations through coordination with other departments
Proficient in MS Office, Excel, SAP and Outlook
Flexible to work long hours and/or overtime if needed
Good driving record required; will be driving to client locations

192

Customer Service Coordinator Resume Examples & Samples

Maintains working knowledge of all monthly parking locations
Prepares parker invoices
Responds timely and with the highest level of service to all parker requests to include new parker registrations, cancellations and account updates
Applies payments
Ensures parkers have the necessary credentials to access facilities
Manages the monthly parking aging and works with operations to ensure privileges are revoked for any unpaid accounts
Acts as liaison between operational leaders and monthly parkers on any issues that arise
Works with operations to ensure that PARIS is the master record for all parker data, including complimentary parkers
Educates operational leaders on system functionality and reporting options
Researches bank reconciliation items for resolution
Researches and resolves all billing and payment discrepancies to include other outstanding issues
Processes and documents customer billing adjustments
Performs other commercial accounting duties as needed
Assists with documentation of processes and procedures
Ability to quickly and accurately enter a high volume of transactions with great attention to detail
Ability to work in a fast paced environment adhering to strict deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various accounting technology applications
Written and verbal communication skills to effectively address all levels within the organization
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Associates degree or equivalent from a two year college or technical school or related experience and/or training; OR equivalent combination of education and experience
Two (2) years of accounts receivable experience or general accounting experience and accounts payable experience preferred
The associate is regularly required to stand; walk; sit; use hands to finger, grasp, handle or feel objects, tools or controls; reach with hands and arms; talk; and hear
Specific vision abilities required by the job include close vision and the ability to adjust focus
Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer
The associate must occasionally push, pull, lift and/or move up to 20 pounds
Working extended hours may be required as needed

193

Customer Service Coordinator Resume Examples & Samples

Provide excellent customer service with every interaction
Quickly and accurately handle customer/field inquiries
Coordinate on behalf of internal/external customers to resolve their requests
Coordinate billing process changes and analysis with: Customers; Field Associates and Executive Account Managers
Evaluate and implement billing process improvements to streamline billing activities and ensure accurate invoices to customers
Ability to work independently and manage multiple tasks are required
Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required
AS/400 experience preferred

194

Customer Service Coordinator Resume Examples & Samples

Must have 2 years related sales or customer service experience
Exhibit a willingness and dedication to servicing the needs of our internal and external guests
Possess excellent verbal and written communication, listening and organizational skills
Should exhibit confidence, with the ability to work independently
Must work well under pressure in a fast-paced environment, with an ability to discern priorities and execute actions in a tactful manner
A flexible schedule is required, including evenings, weekends and holidays
Computer literate, with an excellent knowledge of the CRS, Outlook and Microsoft Office
Bilingual English and French is an asset

195

Customer Service Coordinator Resume Examples & Samples

Receive and process orders in an accurate and timely manner, exceeding customer expectations
Respond to customers and Marketing Associate inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner
Develop excellent communication and relationships with Marketing Associates and their accounts
Act as secondary contact person for accounts when Marketing Associates are unavailable
Assist in training of sales associates of company procedures and policies
Give suggestive selling ideas to customers in an effort to increase sales
Must be able to multitask and handle multiple incoming lines. Relieve Receptionist Switchboard Operator when needed
Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette
Must project a professional and positive attitude
Operate in a "no surprise" manner with both external and internal customers
Interface with Merchandising Department, Company Management, and Operations/Transportation with required information to ensure total customer satisfaction
Handle MA vacation calls where applicable
Handle all pickups, credits, off day requests and when necessary, same day deliveries
High school diploma or General Education Development (GED) or equivalent); or 2 years’ related experience and/or training; or equivalent combination of education and experience

196

Customer Service Coordinator Resume Examples & Samples

Works with the Manager, Customer Service in the screening of prospective candidates
Provides guidance and/or assists Customer Service Advocates in communicating with patients via the Automatic Call Distribution system (ACD)
Coordinates the receipt of incoming calls from patients in a timely and expeditious fashion, in attempt to optimize cash flow while representing St. Luke's in a positive fashion
Assists in the prioritization of work and assist in managing the administrative and operational objectives for Customer Service team
Works with Customer Service Advocates ensuring they are able to adequately address patient concerns
Assists in handling more complex issues including receiving and making calls to patients/guarantors regarding their outstanding balances
Manages and/or maintains the necessary systems/equipment needed to accomplish the job duties of staff within the St. Luke’s Single Business Office (SBO) Coordinates staffing on either one of both of the two Automatic Call Distribution (ACD) systems to minimize call wait times and to maximize outgoing call volumes
Handles or assists with training refreshers for assigned Customer Service Advocates once initially trained on the practice management software
Monitors calls of the Customer Service team and provides feedback for quality improvements
Works with other members of the management team to develop policies and procedures to maximize revenue within the St. Luke’s Single Business Office (SBO)

197

Customer Service Coordinator Resume Examples & Samples

Assists the Install Supervisor in organizing work for assigned projects
Manages the needs of approved subcontractors on assigned projects and directs as needed
Coordinates field technicians to assigned projects and confirms project delivery and legal sign off
Archives and retrieves project documentation
Updates each ongoing project notes and adjusts estimated completion dates and project status to assist with accurate monthly revenue forecasting
Acts as liaison between Customers, Installation department, and sales
Updates installation supervisor as needed on ongoing or expedited projects being mindful of timelines and customer expectation
Minimum of two years in a front-line customer project-assist capacity with customer service focus
Previous experience doing security installation an asset
Excellent written and verbal communication skills with great telephone manners
Able to remain calm and motivate frontline field personnel to deliver scope
Proficiency with Microsoft Office and the ability to learn new software
Adept at working in a fast-paced customer focused environment
Confident working alone and making independent decisions to aid personnel and project delivery
Excellent organizational skills for document filing, tracking and recording
Prompt and neat with a strong work ethic

198

Customer Service Coordinator Resume Examples & Samples

The team of schedulers take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actions
Quickly determine how to respond to a customer call, taking into consideration the customer’s request and contractual agreements
Liaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirements
Assign and dispatch Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation
Coordinate orders of spare parts if required and keep the customer and engineers informed at every stage
Ensure customers are aware of the status of their call and the actions taking place
Manage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement

199

Customer Service Coordinator Resume Examples & Samples

Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards. Including but not limited to
Liaise with Field Operations personnel when needed to obtain satisfactory resolutions
Organize planned maintenance (PPM), installation and survey activities in accordance with published processes to agreed performance standards. Including but not limited to
Maintain accurate PPM information on the contracts database
Schedule PPM activities in line with contractual requirements and ensure activities are carried out and recorded

200

Customer Service Coordinator Resume Examples & Samples

Responding to customer enquiries
Customer order handling and delivery planning
Credit limit and payment follow-up
Delivery and stock follow-up
Customer basic data maintenance
Invoicing deliveries from stocks and terminals
Proactive communication with Field Sales, Mills, Technical Customer Service and Logistics
Sample Service handling
Various other tasks, project or process development related roles
Relevant education - completed upper secondary school, university degree or relevant work experience are an advantage
Proactive and commercial attitude, ability to solve problems and propose alternative solutions
Financial understanding and numerical skills, credit control experience is an advantage
Good communication and interpersonal skills – a team player
Ability to perform many different tasks simultaneously under time pressure
Administrative skills
Good IT skills (ERP systems, MS Office)
Knowledge of Merchants, paper making or printing is an advantage

201

Customer Service Coordinator Italia Resume Examples & Samples

Daily customer contact; commercial approach to maximize sales in close contact with Field Sales
Receive, process and confirm orders and delivery planning
Advise on paper choice and take care of sample requests
Invoicing and crediting
Monitor customer sales plan, sub-quota, credit limits and overdue payments
Maintain customer master data and price agreements
Communicate daily with different stakeholders (Field Sales, Mill Order Planning, Logistics, etc.)
Fluent in Italian, English, other languages (Spanish, Portuguese, Dutch, French) are an advantage
Experience in sales and customer service
Knowledge of paper business and sales processes is an advantage
Pro-active and commercial attitude, ability to solve problems and propose alternative solutions
Ability to perform multiple tasks under time pressure
Enthusiastic team player
Interest and capability to work with different ERP-systems

202

Koch Customer Service Coordinator Resume Examples & Samples

Manage Front Office - Make sure front office is presentable and runs smooth. Take care of visitors at the front window. Maintain travelers’ calendars
Answer Phones – Ensure all calls are answered and sent to the correct person. Check voicemails in the morning and forward to the appropriate people
Data Entry – Enter discount multipliers and net prices in computer system. Code orders with part numbers, ship dates, relevant info and enter in computer system
Quotes – Help Customer Service with overflow of quotes. Part numbers may need to be researched and entered into a spreadsheet. V-look up is applied
Truckload List – Create a spreadsheet for weekly or biweekly list of orders selected from a larger list that must be included on customer’s next truck. Information entered on to the spreadsheet and sent to the Customer Service person who handles that particular customer
Literature Fulfillment – Pull literature, assemble catalogs with and without pricing. Prepare for shipping by boxing and filling out necessary paperwork
Daily Reports –
Must have strong communication skills, written and verbal
Attention to detail and high level of accuracy
Excellent people and telephone skills
Ability to manage a multi task environment
Basic math and typing skills
Good working knowledge of Word and Excel
2 year College Degree or higher
3 plus years of related experience and/or training

203

Customer Service Coordinator Resume Examples & Samples

Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns
Assure that all Penske rental units are maintained and prepared for customers
Order, kitting and return parts
Prepare merchandise for display, or for purchase or rental
Recommend and provide advice on a wide variety of rental products and services
Keep records of rental transactions and of the number of customers entering an establishment
Prepare rental forms, obtaining customer signature and other information, such as required licenses
Inspect and adjust rental items to meet needs of customer
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
At least 1 year of hands on mechanical experience preferred
High School Diploma required, Bachelor’s Degree preferred
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education)

204

Customer Service Coordinator Code Resume Examples & Samples

Maintains a high degree of customer service support on queries and adhere to service management policies to resolve customer issues in timely manner
Responds to phone calls, emails and personal requests for issues related to product warranty
Reviews, processes RMA requests and updates status and discrepancies to customers
Researches using available information resources and if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention
Verifies warranty status for customers to meet RMA service requirements
Follow up on backlogs and outstanding RMA to meet commitment to customers
Parts fulfillment, repair charges and order processing
Daily reports and document handling
Excellent in written, interpersonal communications and organization skills
Detail oriented and good time management
Multi-tasking with effective decision making
Independent person and also a strong team player
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205

Customer Service Coordinator, Investments Resume Examples & Samples

Efficiently and effectively handle a high volume of incoming phone calls via AIC’s Customer Service phone line and ensure the correct information is being given to callers to reduce potential Not In Good Order (NIGO) paperwork received by AIC
Deliver a high level of customer service to AIC’s Registered Representatives and their administrative staff, clients, outside vendors, and internal associates via the Customer Service phone line, email, and other written forms of communication
While handling calls and emails, incumbent must display a professional demeanor, positive attitude, pleasant tone, willingness to take ownership of requests and issues, and be able to remain calm during escalated or stressful situations
Incumbent is responsible for having a good understanding of the primary processes and procedures of AIC’s New Business and Cashiering teams in order to effectively handle inquiries and issues received by the Customer Service Team
Ability to quickly form good working relationships and build credibility with AIC’s field force and their administrative staff
Quickly resolve client issues while working within parameters of AIC Policies & Procedures, FINRA Rules and Regulations, SEC Regulations, and other legislative requirements pertaining to securities products
Timely follow-up and communication concerning outstanding service requests or issues
Educate AIC’s field force and their administrative staff on AIC’s and the clearing firms’ policies, procedures, processes, paperwork requirements, and basic product information
Effective monitoring of phone status to ensure availability to take incoming calls on the AIC Customer Service phone line and limit Rolled Out, No Answer (RONA) status. Proactive communication with AIC Customer Service Supervisor, Customer Service Team members, and other associates as needed concerning breaks, lunch schedules, meetings, etc. to help ensure proper coverage of AIC’s Customer Service phone line
Proficiency in navigating client systems including, but not limited to, Caesar, Streetscape (including BPM and UAO), FBSI, IGDX Imaging, Producer Workbench, DSTVision, and Onesource/Albridge. Incumbent must be also able to assist AIC’s field force and their administrative staff in navigating these systems
Ability to quickly learn new products and procedures while remaining knowledgeable and proficient on existing products and procedures
Demonstrate knowledge of applicable regulatory requirements and industry standards that apply to Operations, including specific AIC Policies and Procedures, FINRA and SEC guidelines, and Anti-Money Laundering (AML) regulations. Communicate these requirements to other associates and RRs in the field
Stay abreast of changes regarding AIC Operations or clearing firm paperwork, procedures, policies, products, and resources so as to be able to effectively educate AIC’s field force and their administrative staff and efficiently handle inquiries and issues received by the Customer Service Team
Ability to understand and reconcile account related date and reports (ex. Clearing firm formatted reports related to client accounts)
Critical thinking towards problem solving to develop appropriate course of action to “fix” errors and problems. Associate must often “fill in the blanks” to discover the problem and develop a solution (within AIC and regulator policies and procedures)
Work on ad-hoc Operations projects as directed by Operations management
Performance to meet quality service standards as established by the department, AIC, and the Unifi Companies enterprise
Ability to work effectively with peers and supervisors in a multi-location environment
Effective utilization of multiple software programs, Internet applications, and databases necessary to complete workload requirements
Participation, as available, in opportunities to broaden professional and personal skills including industry related courses, LOMA examinations, and Home Office opportunities such as Human Resources sponsored seminars and Lunch and Learn programs
Incumbent strongly encouraged to pursue the LOMA FLMI designation and other LOMA designations as applicable
Other duties as required by the position or directed by Operations Management

206

Customer Service Coordinator Resume Examples & Samples

To deliver the highest level customer service experience at all times with a clear focus on customer service + retention
College graduate or above, major in International Business or Business English
2 years basic logistics operational and customer service experience
Good command of English in written & spoken

207

Customer Service Coordinator Resume Examples & Samples

Receives, processes, reviews, and manages customer orders. Verifies and communicates availability, product specifications, pricing, and transportation/logistics
Independently and proactively identifies and initiates necessary actions to resolve any roadblocks between customer's business requirements and Schaeffler’s ability to satisfy these needs
Serves as a primary liaison and ambassador for customers with internal department (Sales, Marketing, Accounting, Supply Chain) and external providers (Warehouse) to ensure on-time delivery
Build professional relationships with customers, and possibly participate in customer site visits to key accounts
Manages customer inquires, non-conformance issues, and complaints, to improve customer relations
Provide "first-call resolution" to customers by diligently and efficiently obtaining needed information or solutions to customers
Previous experience using SAP preferred
2 years Customer Service experience in an industrial product distribution or manufacturing environment preferred
Ability to thrive and work effectively in a team oriented environment involving a multitude of different functions
Proficiency in Microsoft Office and strong systems aptitude
Excellent written, e-mail, and verbal communication skills
Excellent organization skills including priority setting, time management, and the ability to work with and interpret complex/detailed information

208

Customer Service Coordinator / Team Leader Resume Examples & Samples

21 years of age or older, with an Associate’s degree or Bachelor’s degree preferred
Business management understanding
Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required
Valid driver’s license and potential for DOT certification
Demonstrates strong communication skills (listening, writing and speaking)
Organized; prioritizes to meet deadlines
Customer-focused; willing to go above and beyond
Participates and partners with Technical Services, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of UHS’ services with existing customers
Assists with management of the district and customer on-site service programs (e.g., Asset360) in Operation Manager’s absence
Demonstrates in-depth knowledge of medical equipment; knows UHS equipment by name, appearance and accessory list
Manages missing and lost equipment, software upgrades and accessories
Performs periodic reviews and ready line audits to ensure proper practices are being executed
Completes and maintains DOT certification, according to location-specific business needs
Manages shipping/receiving, requisitions and purchase orders
Demonstrates sound and timely decision-making skills in front of team and customers

209

Customer Service Coordinator Resume Examples & Samples

Interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions
Processing orders for customers where accuracy and responsiveness that's the key to ensure excellent service
Learning all roles in the department and having the ability to act as backup when needed
Ability to handle multiple projects and still maintain daily responsibilities
Ability to work cohesively with diverse teams and communicate effectively in order to represent the DGG Division Customer Service Team
Keeping up to date on cross-functional sales, marketing and promotion programs and to administer these accordingly
Responding to and /or provides assistance to internal customers and trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration. In a factory environment,
Working on order fulfillment activities including and not limited to managing direct factory orders, monitoring inventories, coordination of delivery of factory products
Works on customer service administrative assignments with clearly defined objectives
Solving administrative customer service problems of limited scope and complexity
Performing routine administrative customer service duties using prescribed procedures

210

Customer Service Coordinator Resume Examples & Samples

University education (preferable from economics, international relations, sales, etc.) or other relevant area
Relevant knowledge and experience from customer service, logistics, supply chain management, finance/accounting, order management
Fluent in English and Bulgarian language
Excel skills at advance level (Excel/Word/PowerPoint/Outlook)
At least basic knowledge of SAP
Analytical and detailed oriented
Improvement oriented, proactive and problem solving skills
Performance-, customer service-, detail-oriented

211

Customer Service Coordinator Resume Examples & Samples

Create a rework plan & share with DC and local customer service per agreed lead-times per DC
Utilize all available data to make decisions about when (possibly where) to rework
Work closely with local sales, marketing teams to agree available stock dates
Look for potential cost savings / alignment across the region
Monitor shipping against reworked stock and highlight any ‘excess’ to relevant personnel
Excellent written and spoken English essential. Second European language beneficial
Advanced excel skills mandatory
Preferably COGNOS & AS400
Fast & autonomous decision making
Influencing skills
Confident to recommend innovative solutions
Integrated approach with other teams
Able to work under pressure in a fast paced environment
Willingness to travel including occasional foreign travel where appropriate

212

Enjoy Life Foods Customer Service Coordinator Resume Examples & Samples

Handle accounts that are deemed as high volume or needing special attention
Accountable for the life cycle of a customer order, ensuring on-time delivery and accuracy of quantities
Coordinate with Distribution, Inventory Replenishment and Transportation for a seamless process to the customer
Follow initiatives to meet KPI metrics, including Avg Days Late (ADL), invoice accuracy, CFR and Order Compliance
Evaluate processes and recommends changes
Provide updates and communications as required
Expert on NetSuite
Expert on 3rd Party EDI websites
Assists with CPU scheduling, communicating directly and effectively with the Logistics Coordinator and managers
Completes shipping documentation as required, including coordination with our export broker and Canadian Customs
Responds to complaints and inquiries
Order and Shipping paperwork filing and retrieval as required
Assists with inbound drivers at receiving office
Ability to demonstrate safe working habits
Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMPs)
Ability to speak, read, and write in English
Ability to understand, follow, and provide detailed oral and written work instructions
Must be Customer Focused and proficient at building interpersonal relationships
Excellent motivational, interpersonal and communication skills
Excellent Attendance Record
Computer literacy, especially with Microsoft Office Suite
Initiative – Drive for Results
Analytical and Problem Solving Skills
Ability to lift/carry up to 50 lbs. and push/pull up to 50 lbs

213

Customer Service Coordinator Resume Examples & Samples

Four year’ relevant experience Customer Service/Logistics fields
Good communication skills and organizational skills
Proficient in Microsoft Excel and SAP is a plus
Fluent in English, fluent Mandarin speaking is preferable

214

Customer Service Coordinator Resume Examples & Samples

Receive order issues from external parties in a professional manner
Resolve issues with knowledge, experience, research, and communication with internal and external groups
Update order in order system as necessary
Review dashboard for alerts on a daily (hourly) basis
Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc
Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor
Maintain client/customer criteria for handling orders
Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis
Responsible for filing documents according to Acosta policy
Maintain excellent working relationships with Customers, Clients and co-workers
If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required
Perform special assignments for the company and/or branch and/or department as needed
Associates Degree preferred
A minimum of two (2) years previous sales support, customer service, or office administrative experience required
A minimum of one (1) year previous food broker experience preferred
Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others
Must be able to operate a calculator, computer, printer, fax machine, telephone, copier
Proficient in MS Office (Word, Excel, Outlook)
Proficiency in data/order entry and software and Becton system required
Must type a minimum of 60 wpm accurately
Must have internet access and an email address available

215

Customer Service Coordinator Resume Examples & Samples

Ensuring flow of products from our local Distributor to the end-customer
Collection of Purchase Orders from customers
Dealing with customer claims, goods return slip processing and issuing credit notes
Co-operation with 3rd party logistics services provider
Improving the knowledge about products
Co-operation intensively within organization, especially with Sales, Service, Commercial and Finance Department
Monitoring and taking proactive actions in relationship with Intercompany Partners
Rent invoicing and follow up
Customer Master Data

216

Customer Service Coordinator Resume Examples & Samples

1-2 years of supervision/management or customer excellence experience preferred
Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment preferred
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
Able to stand for long periods and walk great distances
Able to lift and/or push 75 pounds
Possesses quality orientation with a “get it right the first time” attitude
Complies with patient privacy laws in all matters
Maintains and projects confidence, enthusiasm and a professional image
Flexible, coachable
Demonstrates team orientation and shows respect for others
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
Provides leadership and direction to delivery and processing teams to ensure successful customer experience
Ensures prompt and courteous service is delivered to all customers in person, by phone and communications
Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
Assists in the development of staffing and on-call schedules based on demand
Manages equipment inventory, par levels and supplies
Exercises sound time management, and handles geographic routing and prioritization to service customers
Trains UHS customer service staff on medical equipment cleaning, testing and inspecting and conducts in-servicing on features, functionality, etc
Recruits and develops customer service staff. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement
Holds self and staff accountable for completion of assignments
Ensures accurate and timely documentation for billing and regulatory compliance
Performs other assigned duties

217

Customer Service Coordinator Resume Examples & Samples

Experience providing customer service to internal and external customers, including meeting quality standards for customer services
Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner with both internal and external customers, vendors, and government officials
Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint.)

218

Customer Service Coordinator Resume Examples & Samples

Membership service assistance, specifically saving members in the cancellation process, as well as maintenance of suspended and frozen accounts. Suspended accounts should be 3% of total member base, and frozen accounts under 4% of total member base
Daily client resolution problems politely and efficiently, while always being available to clients
Follow procedures to solve client problems
Proactively and effectively communicate product features and benefits, as well as promotional information
Promote renewals, up-sell and sell new opportunities within existing accounts
Maintain expected call volume of up to 50 calls per day
Respond to client needs, track and monitor account activity
Understand company products and services
Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships
Maintain pleasant and professional image
Able to communicate up-line information to Clinic Administrator
Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
Have a college degree (preferred)
Have previous management, marketing, and sales experience within a service or retail industry
Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with staff

219

Customer Service Coordinator Resume Examples & Samples

Build and maintain appropriate external/internal customer relationships
Receipt of customer orders and distribute to Production teams
Liaise with Production to ensure timely and accurate completion of work orders
Prepare and ship customer orders adhering to all shipping compliance regulations
Serve as a liaison between clients, outside vendors and agency departments to coordinate efficient and timely resolutions
To facilitate and co-ordinate enquires and complaints in a timely manner
Provide and coordinate outstanding customer service
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective actions; following up to ensure resolution
Be accountable for actions and take ownership of tasks
Perform other work related tasks as assigned
Comply with all NOV Company and HSE policies and procedures
Bachelor degree in an Administration/Supply Chain discipline or similar
Working knowledge within a similar role
Computer literacy (including good command of Microsoft Office Excel, Word and Outlook)
Working knowledge of JDE or similar ERP system
Working knowledge of a production process environment
Fluent in French and English

220

Customer Service Coordinator Resume Examples & Samples

Sample order/donation order management
Linkages/hand-offs - Includes retail sales, distribution partners, accounts receivable, deductions and brokers (select positions)
Minimum of 2 years of experience in customer service with a consumer products manufacturer, grocery wholesaler, food product broker or logistics

221

Internet Customer Service Coordinator Resume Examples & Samples

Must be organized and able to prioritize and manage multiple tasks
Exhibits exceptional knowledge of company products and services
Exhibits strong analytical, problem solving and negotiation skills
Ability to calculate discounts, proportions and percentages
Able to work with minimum supervision and make responsible decisions
Possesses working knowledge of company policies, procedures and computer systems
Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations
Knowledge of Microsoft Office applications at an intermediate level preferred

222

Customer Service Coordinator Resume Examples & Samples

Evaluates customer service assignments and determines actions required
Customer service tasks involve analysis and new/customized approaches
Solves complex administrative problems requiring breadth/depth of customer service knowledge

223

Customer Service Coordinator Resume Examples & Samples

Minimum 1 year current experience in a professional, corporate environment - person in this role will act as a liaison between the customer and client business
Excellent grammar is a MUST, both written and verbal. Fluency in Spanish is a huge plus
Must be self motivated to work task to completion and realize sense of urgency to meet goals and deadlines
Must be able and willing to work successfully as part of a team
Sincere desire to deliver an outstanding customer experience
Candidates must have excellent computer skills to perform this job and produce error free work
Requires solid skills/experience with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint
Will be responsible for taking orders (by phone) from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates
Maintain database records of customer profiles and prepares status reports
Represent client in a professional manner at all times, even under pressure
Quality and customer focused
Excellent verbal and written communication skills are extremely important
Effective problem solver, detail oriented
Demonstrate time management skills and the ability to multitask
Motivated team player – ability to lead and participate within self-motivated work teams
Ability to grow within the organization
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint
Excellent typing and keyboarding skills
Proficient math skills
Ability to work a variety of work schedules, including holiday and weekend emergency coverage
Produce error free work
Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM, Monday to Friday
Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities
Ability to communicate product discrepancy specification information to customers
Build strong working relationships with both internal and external customers
Understand and execute contract agreements
Coordinate customer requirements with internal departments (i.e. Sales, Engineering, etc.) to meet customer requirements
Professional phone skills and written communication skills to include excellent use of grammar and sentence structure
Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers
Participation in training, testing, and project related activities as required
Represent client to the customer in a highly effective, professional manner

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Rodin Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

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Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

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Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

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Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

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Customer Service Coordinator Resume Examples & Samples

Customer Service Coordinator Resume Examples & Samples

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