Customer Service Agent Resume Samples

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V Heidenreich

Vance

Heidenreich

413 Mandy Junction

Phoenix

+1 (555) 800 2980

413 Mandy Junction

Phoenix

Phone

p +1 (555) 800 2980

Experience Experience

Los Angeles, CA

Customer Service Agent

Los Angeles, CA

Mayer, Koelpin and Muller

Los Angeles, CA

Customer Service Agent

Providing an outstanding level of service, and developing productive and trusting relationships with our customers
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Establish business relationships with clients by providing prompt and accurate service
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Southwest Airlines will accept your job bid for the MSP Ramp Agent position only if you currently reside within a 50 mile radius of MSP or can provide established residency in the state of Minnesota.
Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
Continuing improvement to customer service administration and work methods

Phoenix, AZ

Lead Customer Service Agent

Phoenix, AZ

Bosco LLC

Phoenix, AZ

Lead Customer Service Agent

Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
Manage work time to achieve departmental service level goals
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Actively seek to improve our Quality Management System with the goal of improving current practices
Provides all customers with undivided attention while assisting them
Assist in Agent Quality Monitoring
Conduct new associate training and provide ongoing training

present

San Francisco, CA

Senior Customer Service Agent

San Francisco, CA

Monahan-Yundt

present

San Francisco, CA

Senior Customer Service Agent

present

Address root causes and seek continuous improvements – constantly look for ways to improve work processes
Manage the agents’ performance through weekly performance discussions with key supervisors
Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
Work closely with schedulers, shippers, product managers and quality control
Provides general administrative support to the Regional Manager and Sales positions
Set the agents’ 2017 key performance indicators and provide clear direction to them
Work independently and assist the team in realizing goals and standards – share knowledge and best practices

Education Education

Bachelor’s Degree in Data Entry Accuracy

Hofstra University

Bachelor’s Degree in Data Entry Accuracy

Skills Skills

Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Strong attention to detail with good organizational skills
Ability to work with all levels of staff and the capability to be a strong team member
Good background knowledge of computers and basic IT functions
Social skills and the ability to communicate with customers are also highly desirable in this role
Strong computer and telecommunication skills including a very good knowledge of Microsoft
Dynamic person with a good sense of organization, excellent time management skills, attention to detail
Ability to quickly build and maintain strong customer relationships over phone and email
Ability to manage multiple projects while maintaining strict attention to detail
Good Communicator: Demonstrates good two-way communication skills

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15 Customer Service Agent resume templates

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Customer Service Agent Resume Examples & Samples

At least 2 years of Customer Service experience in a Call Center environment
2 years of Medical Office experience
Experience using MS Office product including Word and Excel $

Customer Service Agent Resume Examples & Samples

Research and resolve customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
Continually portray and project a positive and professional image of TCF
Consistently achieve the established standards of the position
High school graduate or equivalent, working toward 2 or 4-year college degree preferred
12+ months prior customer service experience preferred
Demonstrated communication and organizational skills

Customer Service Agent Contact Center Plymouth Resume Examples & Samples

Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
Promote interest in TCF products and services
No Collections, Only Customer Service (Checking & Savings Accounts)

Call Center Customer Service Agent Resume Examples & Samples

Answering phones in a call center environment while entering data into a computer at the same time
Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests
Must be willing to work weekends and holidays as needed - required

Customer Service Agent Resume Examples & Samples

Ensure high quality of service by understanding and clarifying the customer’s need
Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
Establish business relationships with clients by providing prompt and accurate service
Understand TMS systems and accurately enter all information into systems, ensuring data integrity
Identify and provide timely resolution for all customer issues, concerns, and/or questions
Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
Assess each reported AE for serious or non-serious classification as per FDA regulations. Escalate serious reports appropriately
Project a professional company image through all phone interactions
Display a positive attitude and customer focus
Adhere to schedule including lunch and breaks
Maintain all training materials related to client, keeping current with updates provided by the training department
Powerful customer service focus
Ability to present in a polished and articulate manner and exhibit professional behavior
High degree of data entry accuracy and attention to detail
Computer and keyboard proficient, with proficiency in Microsoft Office including Word, Excel and Outlook
Ability to identify and acknowledge customer needs and offer insight
Ability to build strong relationships
Ability to learn, retain and effectively communicate medical information and provide technical details to customers
Demonstrated ability to provide unscripted responses on appropriate subject matter
Exercise good judgment skills
Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously

Customer Service Agent Resume Examples & Samples

You will be our mouthpiece to our consumers that have a problem in the usage of AfterPay
By answering their phone calls, emails and inquiries via other communication channels you will resolve their problems and increase their satisfaction with our service offering
In addition you will help the consumer to better understand our products and the various possibilities to use them
For shaping our existing product portfolio and develop new products you will share your feedback regarding overall customer satisfaction, tools and processes based on the interactions with the consumers with the colleagues and play a substantial part in the further development of AfterPay
You are driven by the passion to make our customers happy and convinced by our products but also in particular in our service. This means that you should be able to communicate in a pleasant way, cater for the consumer’s need and build trust and connection
Experience in a customer support division is a necessary criterion for us and we would appreciate if you already have working experience in a financial service company
You have no problems in working with various systems and software applications and you are willing to become acquainted with new systems, services and products in a self-initiated way
A strong written communication utilizing proper grammar and punctuation and pleasant verbal communication skills are implicit presuppositions
Most of your communication will be in German, but as we are an international company and lots of your colleagues are also international you are able also to communicate in English

Customer Service Agent Resume Examples & Samples

Answers incoming calls in a high volume call center environment; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
Provides timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints, and providing information regarding banking products, policies, online services, and customer accounts
Meets individual and department performance objectives, standards and goals
Actively identifies appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff
Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online
Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline)
Ability to work flexible hours; demonstrated good attendance and punctuality
Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines in a fast paced environment
Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
1 year of call center experience or 1 year branch banking experience required
None

Customer Service Agent Resume Examples & Samples

Enter reservations into reservations system and sell open seats (print boarding passes, run maniftests and do guest roll call)
Assist guests and their luggage to boarding areas and/or vehicles
Maintain clean and presentable airport facilities
Perform accurate and thorough data entry
Reconcile vouchers, credit card transactions, and the cash drawer

BWI Customer Service Agent Resume Examples & Samples

Participates in an aggressive business development program to market insurance products and services as well as providing quality service to existing policy holders
Functions as an insurance agent with primary responsibilities for identifying customer needs, providing products and services that meet those needs. Is responsible for new and renewal business and general customer requests involving insurance policies
Assures the maintenance of life, health, and disability insurance files, including processing health insurance claims
May assist manager with performance and work plan development to guide less experienced agents toward goals as well as coaching and motivation
Acts as a leader in activities benefiting the community, thereby raising the prominence of the agency in its market area
Advises less experienced agents of regulatory changes as well as corporate polices through training and communication to ensure full compliance
Initiates sales calls and assists sales representatives
May act in a lead or supervisory role, training less-experienced agents
Performs clerical duties; including but not limited to, using Microsoft office software, producing error free work, filing, envelope stuffing, photocopying, operating FAX machine, printing projects, data entry projects and general bookkeeping
Prepares, in conjunction with supervisor, an annual performance and development work plan with quarterly goals to support professional and personal growth
Bachelor's degree in business with emphasis in marketing preferred
Licensed in Property/Casualty or Life/Health insurance
Has obtained, or is in the process of obtaining, insurance designation such as CISR, CPSR and ACSR
CIC designation
Minimum of ten years or more of insurance sales experience
Knowledge of insurance products/services, organization, technical, functional, industry/regulatory
Excellent knowledge of company guidelines and prequalification of customer accounts
Demonstrated ability to grow book of business
Strong communication skills including written & verbal skills, listening & responding, information sharing, influencing and presentation
Strong organizational and negotiating skills
Strong personal computer, customer service, sales and problem solving skills required
Strong sales skills
Ability to work well in teams
Supervisory skills

Call Center / Customer Service Agent Resume Examples & Samples

Able to work a flexible schedule, and has excellent verbal communication skills - required
Perform work with a high degree of accuracy- required
LMS software experience - preferred
Enthusiastic attitude of the travel industry is a plus

Cards Inbound Customer Service Agent Resume Examples & Samples

Ensure Customer service excellence by
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product & process)
Adherence to Service and Sales Compliance
Cross Selling/upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality

Liabilities Inbound Customer Service Agent Resume Examples & Samples

Displaying complete onus to the customers Query/problems
Ensuring Nil Customer complaints
Escalating/Highlighting customer Problem Incidences
Excellent Written & Oral Communication
Passions towards Service
Good Comprehension Skills

Customer Service Agent Resume Examples & Samples

Serve as first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches, on a frequent basis, to process these requests
Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes
Strong written and spoken communication skills

Customer Service Agent Resume Examples & Samples

Deliver the highest level of customer service to internal and external customers at all times
Use SharePoint to understand and follow policies, procedures and work instructions
Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint

Customer Service Agent Resume Examples & Samples

Responsible for outbound calls to consumers to provide resource education
Proficiency in Microsoft Office including Word, Excel and Outlook
Strong computer skills, including ability to access and navigate multiple applications

Customer Service Agent Resume Examples & Samples

Coordinate the loading of guests and luggage into proper vehicles
Book transportation on a space available basis
Ensure on time departures
Coordinate logistics, manifesting, zoning and Drivers schedules with other CME employees
Provide a level of service which exceeds guest’s expectations
Maintain reservation integrity
Reconcile cash drawer, vouchers and credit card transactions
Coordinate driver activity and help drivers maintain a positive attitude
Assist with resolution of lost luggage issues
Maintain integrity of radio transmissions and procedures
Maintain counter facilities
Maintain good rapport with all airport personnel
All other tasks as requested

Customer Service Agent Resume Examples & Samples

Taking Incoming customer calls, airport personnel and travel agents
Answer general questions regarding the program and assisting with award bookings
Reading incoming correspondence and classifying cases to ensure distribution to the appropriate department
Processing enrollments and account updates
Processing promotion registrations
Processing request via email as required
Motivated and willing to work in a team environment
Must have excellent customer service and listening skills
Must be able to identify customer request, be self-efficient and have the ability to resolve problems with limited supervision
Must be able to read, write and communicate in English and Spanish
Basic PC skills (outlook, word, Ecxcel)
Basic Geography skills
Must be very detail oriented
Requires hand/eye coordination

Cards Inbound Customer Service Agent Resume Examples & Samples

Nil Defects (100% adherence to product and process)
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality
Education: Graduate from a recognized University
Passions towards service
Enthusiastic and self-motivated

Dutch Customer Service Agent Resume Examples & Samples

Calling customers to discuss and resolve all booking/availability issues
Taking ownership of customer complaints from initial contact through to final resolution, ensuring that all concerns have been addressed
Building strong relationships with external partners and suppliers in order to fully meet the needs of our customers

Customer Service Agent Resume Examples & Samples

Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax, regarding
High school diploma or GED required, 2-4 year degree preferred
A minimum of two years total work experience is desired – preferably in a customer service environment but not required
Basic Microsoft office functionality required to be successful in this position
Completion of internal Brand Ambassador Program required within first 12 months of employment

Contact Center Customer Service Agent Resume Examples & Samples

Effective use of computer skills
Exhibit excellent customer service skills
Must be able to work rotating shifts between 7am to 12am, including weekends

Customer Service Agent Resume Examples & Samples

Educated to degree level in a relevant discipline (eg Business, Communications etc)
A solution based approach with the ability to employ questioning techniques to identify needs, respond to enquiries and ensure a positive customer experience
Excellent organisational skills and the ability to prioritise tasks in a fast paced environment
IT Proficiency
1 year of experience in a Customer Service/ Support role
Experience in providing support and guidance relating to web based technologies/ products
A passion for golf or a good understanding of the game and industry

Customer Service Agent Resume Examples & Samples

Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
Educate customers on our client's advertising processes, tools and products
Manage customer page education, questions, compliance and product related issues
Ability to identify trends and solve problems facing multiple customers
Providing vital product insights and feedback from our customers to our client's Product Engineering teams
Awareness of the different client internal support teams, communication channels and policies
Awareness of client (ad) products, tools and platform
Fluency in German and English is essential
Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
Ability to empathize with customer situation and meet targets
Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
Ability to manage multiple projects while maintaining strict attention to detail
Self-learner interested in both the how and the why
Ability to prioritize effectively according to changing circumstances
Ability to collaborate and work effectively on a team
Good communication skills at all levels in an organization
Client focused and solutions oriented

Customer Service Agent Resume Examples & Samples

Experience communicating with customers and customer service-related activities
Ability to learn new tasks and assignments quickly
Demonstrated adaptability to new situations and work assignments
Experience resolving problems in a fast-paced environment with the ability to successfully coordinate and handle multiple tasks/activities simultaneously
Excellent organizational skills
Ability to perform basic mathematical calculations in order to support a spreadsheet environment (Microsoft Excel)
Demonstrated ability to make decisions based upon numerous variables
Some college course work
Hands-on SAP experience

Customer Service Agent Resume Examples & Samples

Taking Incoming customer calls from airport personnel and travel agents
Issuing Tickets and quality assurance of already issued tickets
Upgrade issuance
Setting up tickets for airport pick up
Answering any written correspondence via letter or email
Processing any complaint cases
Processing any Other Airline Flight Verifications
Processing of crediting cases

Customer Service Agent, Entry Resume Examples & Samples

Perform guest check-in services and inside sales (cash handling and processing of credit cards)
Perform excellent customer service
Assist guests and their luggage to boarding areas and/or vehicles (must be able to lift 50 pounds)
Have working knowledge of the service areas of the company
Perform accurate and thorough data entry (be familiar with CME applications - Outlook, Hudson, Peoplesoft, SageQuest)
Knowledgeable of two-way radio procedures and be able to perform dispatch functions

Swedish Customer Service Agent Resume Examples & Samples

Researching data, and data maintenance
Complete fluency in Swedish
Strong Microsoft office skills

Customer Service Agent Resume Examples & Samples

High School Diploma / GED or equivalent
Ability to learn new tasks and assignments and an exhibited willingness to maintain flexibility and support change
Strong attention to detail with good organizational skills
Demonstrated ability to communicate clearly
Hands-on experience with SAP

Inbound Customer Service Agent Resume Examples & Samples

Experience: 0-3 years
Excellent written and oral communication
Team player with a positive attitude

Customer Service Agent Resume Examples & Samples

Assist customers with the status of their order both over the phone, chat, and our support system
Assist customers with any problem or issue they may have (damages, incorrect item, late shipment, canceling orders, etc.)
Input tracking into orders
Communicate with the customer eloquently over the phone and via email
Cross train in other Customer Service functions
Must have the ability to let your smile shine through the phone
Great grammar skills
Proficient in using Microsoft programs
Amazing phone etiquette
Ability to speak clearly and professionally
Great computer skills (ability to navigate through multiple windows and tabs, fast typing skills, etc.)
Problem solver- ability to think outside the box
Happy to assist others
Upbeat personality
Sports knowledge is a plus, but not a requirement
Multi-tasking skills
Previous customer service experience a major plus!

Customer Service Agent Resume Examples & Samples

Solving customer queries and issues in a pleasant and timely manner
Spotting inquiry trends
Administration and data collection
Inter - departmental case reporting
Identifying and solving potential problems before they even become an issue

Customer Service Agent Resume Examples & Samples

Helping corporate clients with their queries
Complete fluency in Dutch
Previous customer services experience is an advantage

Customer Service Agent / Analyst Resume Examples & Samples

Ability to monitor, track and report change for process improvement
Ability to assess and validate trending activity against business norms
Ability to develop business cases to validate or change CS policies
Ability to model process changes for team wide implementation
Ability to demonstrate sound business judgment and organizational ability
Effective interpersonal, verbal, and written communication skills
Minimum 2 years of customer service experience, at least 1 year of which were spent supporting customers of digital and online products and services
Experience with Call Center or other operational reporting metrics and KPIs
Experience with Excel or Sheets to build models, routine and ad hoc reports
Experience supporting Internet technologies and devices, such as video streaming
Demonstrated successful experience in sales or customer retention
Experience with aligning to shift-based work, ensuring adherence to schedule rules and requirements
High school graduate or equivalent required; college degree preferred
Ability to be flexible in shift assignments and work areas, including some early mornings, evenings, week-ends or holidays
Must be authorized to work in the US for any employer

Customer Service Agent Resume Examples & Samples

The ASU Customer Contact Phone agent will have responsibility for efficiently and accurately action targeted telephone campaigns. Please see a detailed description of the role below
To work on the automated dialer telephone system to collect overdue payments from the client base and assertively negotiate with the bank's clients who are in arrears in line with current ASU strategy and policies
Each agent is responsible for maximizing the amount of money that is collected against overdue balances
To maintain a professional and compliant relationship with all clients while maintaining the focus to exceed set targets
To validate if payments have been made on payment due dates as set by the previous agent, negotiating strong promises to pay with clients and to determine the next step in the ASU strategy
The phone team will also be responsible for direct debit management and other "portfolio maintenance" campaigns as required by the business intuitively identifying cross selling opportunities as they arise
To feed into the regular team meetings with regards to observations on strategies / effectiveness and suggestions for future campaigns
To refer accounts onto other teams within the Arrears Support Unit in line with credit policy and the ASU strategy
The objectives and outcomes expected of the customer contact team / agents will be driven by the campaigns identified by the telephony/ resource manager and the targets set will reflect these expected outcomes
To support other teams within the ASU as required
Up to 3 years' experience within a similar environment
Relevant third level qualification or professional equivalent
Minimum APA Loans qualified desirable and committed to further continuous development
Results focused, used to driving performance to meet tough targets
Professional telephone negotiation technique
Excellent time management, interpersonal, organisational, oral and written communication abilities
Strong team and organizational focus with flexibility in relation to working hours when required
Positive and passionate approach to role and enthusiasm to contribute to team success
Commitment to Contact Centre opportunity for a minimum of 12 months essential to allow my client to build the high performing team required to meet our customer's needs

Customer Service Agent Resume Examples & Samples

High School diploma, GED or equivalent
Knowledge of the Internet and e-mail systems
One year of Call Center experience or related experience

Customer Service Agent Resume Examples & Samples

Processes transactions for Reverse Logistics Programs (RGA)
Understands self-service tools, effective at handling basic customer inquiries
Supports Top Shop Program (Credit Card Transactions)
Processes Claims within defined time frames
Special Project Support – Periodic involvement as required by Supervisor / Team Leader. Focus areas include process improvement, cost reduction, and service improvement initiatives

Customer Service Agent Resume Examples & Samples

Respond daily to 80+ calls in an inbound call center
Field calls from customers to connect them with service specialists who will solve their problems
1+ years of previous work experience
Ability to accurately type a minimum of 25 words per minute
Must be able to attend the 4-week training period, Monday through Friday from 8AM to 4PM
Following training, must be available to work a schedule of 30 hours per week aligned with a shift listed above
Bachelor’s degree completed or in process

Lead Customer Service Agent Resume Examples & Samples

Handle department new hire training & continuous coaching for all functional areas
Create and maintain training documents and procedures
Manage large scale or complex business rollouts
Assist in Agent Quality Monitoring
Maintain Customer Master Data in Kay & Microtek platforms (ITSM, JDE & Pointman)
Manage new distributor and brand account set up process
Lead department initiatives and projects
Analyze forecast data & assist in Agent scheduling
Assist in daily/monthly reporting (stats, dashboards, business review data)
Handle Customer Service training for new Territory Representatives
Partner effectively with various internal departments (i.e. Supply Chain, Sales, Finance, IT and Marketing) to achieve project goals or supply requested reporting
Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
Recommend improvement to streamline department procedures and processes
Assist with communication to the department pertaining to any updates or changes within the business
3+ years of experience in Customer Service
Intermediate to advanced proficiency in Microsoft Office Suite software (Excel, Word, Outlook, PowerPoint)
Knowledge of BCMS & TASKE reporting systems
Adaptable to multi-business system environment
Previous analytical experience with aptitude for research, analysis, and problem solving skills
Demonstrated initiative with ability to work both independently and with a team
Ability to maintain a positive attitude and adapt to a continuously changing environment
Basic proficiency in ITSM (Clientele) & JDE
Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment

Senior Customer Service Agent Resume Examples & Samples

Adheres to company and department policies and procedures
Responds to 100 – 120 requests daily from customers and field associates from multiple divisions
Process fax and email orders between calls
Takes Institutional overflow calls as needed
Accurately and efficiently enters customer and field and sales associate’s orders using CCS/SAP and IDV01 Mainframe
Responds to customer, and field, and sales associated Credit related inquiries
Enters product returns and order traces
Researches and responds to customer and field complaints
Effectively upsells customers on additional product solutions generating sales
Undergraduate degree completed or in process
6+ months in National Customer Service successfully completing Customer Service Agent I functions or equivalent IDV01 mainframe and SAP experience
6+ months of IDV01 mainframe experience
Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)

Customer Service Agent Resume Examples & Samples

Placing orders accurately, completely and within agreed deadlines into SAP and by pro-actively following up on missing information and exceptions
Effectively communicating with internal and external stakeholders and customers by providing a professional service
Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships
Delivering first time resolutions to customer queries and problems
Designated as the single point of contact to provide high level customer service in the local language
Works collaboratively with team members to meet individual and team targets
Fluent in FRENCH and ENGLISH. Strong communication skills in both written and oral
Customer focus and process oriented mindset
Good analytical and high complex problem solving skills
Engagement, self-starter, pro-active attitude
Ability to work independently and take decisions
Openness, inter cultural competence
Stress resistance/resilience
Readiness to learn and develop
Respond to customers in timely manner
SAP knowledge is an additional advantage

Customer Service Agent Resume Examples & Samples

Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc
Communication to Customer Service Manager in relation to all customer service & support issues
Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
Accurate delivery of booking information into various in-house software solutions
Time management of effective customer service delivery
Maintenance of existing Customer Service tools (databases, manuals, in-house forms)
Continuing improvement to customer service administration and work methods
Effective “handover” to following Customer Service staff members – clear, concise and detailed information
Special project / product work when required
Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
Logging and collating all system and product errors
Control (on a rotating basis) of the online booking / cancellation / amendment procedures
Native speaker of Brazilian Portuguese; Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, German, French or Spanish is also essential
Experience in travel either in product development, operations or reservations
Good background knowledge of computers and basic IT functions
Global geographical knowledge
Good administrative skills
Ability to focus on issues at hand and manage a range of issues at one time
Ability to work unsupervised
Ability to work effectively on own
Proactive attitude
Time management skills and the ability to work under pressure/meet deadlines

Technical Customer Service Agent Resume Examples & Samples

Communicating with internal and external customers by phone and email
Providing help and advice to customers using our organization’s products and services
Process orders, quotes, forms, applications and requests
Organize workflow / workload to meet customer time frames, prioritize workload accordingly to ensure
Electro-Technical background (either educational or professional)
Italian native or business fluent
English conversational
SAP/CRM knowledge
Windows, MS Office skills

Customer Service Agent Resume Examples & Samples

Ability to multi-task and work in a fast paced environment
Education: High School diploma or equivalent required
Experience: Minimum of 1 year of experience in Reservations. Proven telephone marketing technique and ability to sell; friendly, courteous and respectful telephone manner

Customer Service Agent Resume Examples & Samples

Handle customer inquiries, complaints and solve them with prompt, accurate, courteous replies and excellent customer service
Demonstrate the ability to provide information conveyed in a reassuring manner
Manage a high-volume workload within a deadline-driven environment
Co-ordinate with internal and external parties to resolve the enquiries and assure that members receive the highest satisfaction
Learn about the organization’s products or services and keep up to date with changes

Customer Service Agent Resume Examples & Samples

Log, track and report on calls received to the Service-desk
Meet department and individual KPIs
Prioritise and solve problems identified
Support and feed back to customers through problem resolution in a professional, prompt and polite manner
Maintain task list to a manageable level
Enhance on-line Knowledgebase by identifying common problems, and developing and adding solutions to the Knowledgebase
Information sharing and assistance to other Customer Service Reps, and to continuously improve customer service
Adherence to all corporate and customer quality requirements
Ensure quality of information to all logged tickets
Work in a shift rotation
Escalate calls where necessary
Additional activities that may arise from time to time
Communicate any process improvements or ideas with management
Work in a team orientated environment

Senior Customer Service Agent Resume Examples & Samples

Maintain customer relations in the OEM department
Process phone, email and fax orders working with customers placing blanket orders
Work closely with schedulers, shippers, product managers and quality control
Research RMA (return materials authorization) for returns and have credits issued
Bill monthly and weekly handling charges if applicable with account assignments
Work with accounting and the market coordinator verifying pricing and customers that are on credit hold
Process information related to Order Entry accurately and quickly
Respond rapidly to incoming calls while maintaining a service oriented and helpful demeanor to our customers and our associates
Handle inbound calls consisting of order taking, recording and relaying customer messages for specialty divisions or order types
Provide follow-up action for customer inquiries and issues
Serve as a back-up for EDI processing when needed
A minimum of 3 years of customer service experience
Ability to follow and carry out single or multi-step instructions
Problem-solving capabilities to deal with situations involving occasional variables in standardized processes
Experience with Microsoft Office Suite software, particularly Word, Outlook, Excel and Access
Excellent time management skills with ability to manage multiple priorities and meet deadlines
Superior organizational skills and strong attention to detail
Must have demonstrated initiative and ability to work independently, as well as in a team environment
Customer service focused with the ability to partner with internal/external contacts

Customer Service Agent Resume Examples & Samples

Have good Microsoft office and keyboard skills
Have good communication skills for listening to and understanding customers’ requirements and giving explanations
Be able to work fast and accurately in what is often a busy environment
Have a good memory for the many different processes and procedures
Be patient, helpful and the ability to remain calm under pressure
Be polite and display a good standard of customer care
Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
Resolve problems related to the order processing cycle
Fluent English Language (spoken and written)
MS Office knowledge
Professional written and spoken communication
Flexible personality, prepared for changes
Ability to build relationships
Process orientated work
To feel empathy
Work in a team environment

Customer Service Agent Resume Examples & Samples

Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards
Handling standing orders and updating follow up files
Handle consignment stocks – new/revised agreements, counting lists and adjustments
Direct requests and unresolved issues to the designated resource as appropriate
Handle new customer registration and/or updates
Supporting marketing campaigns
Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks
Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
High school level qualification or equivalent – desired
Swedish and English mandatory and preferable also Finnish speaking

Customer Service Agent With Sales Resume Examples & Samples

Work as part of a team to achieve set targets in an inbound and outbound environment
Be responsible for the achievement of individual targets
Follow up on sale leads with the expectation of converting
Sell appropriate product successfully to customers using client scripting on inbound and outbound phone calls
Maintaining customer records within the client system
Be responsible for individual role within the team ensuring performance is achieved
Work closely with Team Leader to establish sales strategies on a regular basis
Ensure standard of work is in line with MBSO's Quality framework
Deliver on the Ethos of MBSO - 'The Voice of the Customer'
Previous experience in telesales / sales environment essential
Previous experience in financial services sector or regulated environment advantageous
Excellent knowledge of MS-Office Professional suite of products, including Excel, Word and Outlook
Insurance Qualification Accredited Product Advisors (APA) or in the process of attaining this standard is desirable
Proven track record in sales or retention environment
Possess effective influencing and negotiation skills
Have the capability to build rapport over the phone
Confident- ability to handle rejection on phone calls and effectively handle objections
Drive- needs to be performance driven
Customer focused- ability to identify the best solution for the customer
An energetic self-starter
Interested and proficient in new technologies
Ability to multi-task and work under pressure in a fast paced target driven environment
Possess a high degree of self-motivation
Team player who is hard working and able to work on own initiative
Flexible in relation to shift work including ability to work evenings and Saturdays

Customer Service Agent Resume Examples & Samples

Process orders from phones, e-mail, fax and other ordering channels
Answer inquiries related to order status, products, proof of deliveries, etc
Work with planning team on stock availability
Coordinate with logistics on local delivery and export shipment arrangements
Build relationships with customers and sales team
Learn and understand the ordering policies, procedures and special requirements of customers
Work with customers, sales, marketing, manufacturing, transportation, purchasing and / or finance to resolve problems related to the customer’s account of the order processing cycle
Provide suggestions for process improvements to develop the relationship between Ecolab and customers
Provide thorough follow through on all orders processed and all inquiries related to the customer’s accounts
Other adhoc duties assigned by supervisor

Senior Customer Service Agent Resume Examples & Samples

Responsible for all invoices dispute
Sorting, dispatch and sampling daily invoices
Filing signed D/O
Invoices Adjustment – eg : cancellation , update PO# , amend invoice description
Debit and Credit Adjustment upon requests
Creation of Return order
Virtual adjustment upon requests
Create manual invoice for some specified customers
Generate certified true copy of invoice upon customers / Sales requests
Respond internal and external customer request
Resolve system issue such as system error
Conduct investigation on invoice dispute issues
Manually release fixed month invoices, if request by District Admin
Update prices on ACCPAC system upon Sales requests
Submit invoices via customers’ portal / Share service center
Prepare and generate monthly invoice list, DIFOT, IDR tracking and shipped not bill reports
Contact point for system enhancement
Contact point for internal and external Audit

Senior Customer Service Agent Resume Examples & Samples

Strong Verbal and Written skills
Ability to exercise independent judgment and basic reasoning skills
Independently responsive and resourceful
A minimum of 2 years of administrative or secretarial experience
Strong PC skills including demonstrated proficiency in Word, Excel and Outlook
Strong organizational skills and multi task abilities
Billing: 1 year

Customer Service Agent Dutch Resume Examples & Samples

A member of the Ecolab Order Support Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner. The role delivers value to our customers and therefore our company by
Accurately enter all chemical and standard equipment orders with transactional efficiency as per the defined process, meeting daily shipping cut-off times (Ecolab) and service level agreements
Manage order exceptions
Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams
Follow up on missing order information or other general inquiries and requests with the local Front Office team
Adjust delivery dates accordingly, when necessary
Escalate technical issues

Customer Service Agent Resume Examples & Samples

Handles customer and courier inquiries via ticket, phone and email, including personal shopping orders
Assists in the training and instruction of new employees in the proper performance of their job and familiarize them with all company policies
Responsible for responding to customer inquiries via multiple methods by analyzing issues and offering appropriate solutions to ensure timely and accurate processing of imports and exports
Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales
This includes gathering and preparing data for other departments. Special projects assigned as needed. Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
Associate's or higher preferred
One (1) year of call center experience
Strong computer (Windows/PC, Excel, Word, etc) and keyboarding skills
Ability to maintain productivity and quality goals and keep up in a fast paced environment
Must be customer-focused with strong attention to detail and excellent communication skills

Customer Service Agent Resume Examples & Samples

Transportation knowledge is preferred
Must be able to work evenings and weekends since we are open 24/7
Ability to provide customers with a wide variety of options and solutions
Must be able to work on multiple computer systems

Customer Service Agent Resume Examples & Samples

5 years customer service or business related experience required
Must be able to work in a highly fast paced office environment
Able to assume ownership of tasks
Experience with Microsoft Office Suite software (Excel, Word, and Outlook)

Customer Service Agent, Backoffice Resume Examples & Samples

Processing of customer queries, as well as escalations from first level support
Creation and update of knowledge management platforms and documentation for our external partners
Collaboration in ongoing process optimization
Fluency in French or Italian

Customer Service Agent Resume Examples & Samples

Ability to understand technical terms, processes, and applications
Ability to learn and then thoroughly understand the intricacies of the product line
Experience resolving basic user related technical problems with directions given over the telephone
Ability to work both independently and as part of a team is a must

Customer Service Agent Resume Examples & Samples

Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
Ability to obtain jet bridge certification
Must be able to work varied hours, including nights, weekends and holidays

STL Customer Service Agent Resume Examples & Samples

At least 2 years of customer service experience or the equivalent training/experience
Must enjoy working with the public
Demonstrates excellent interpersonal and verbal communication skills
Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs
Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)
Must be able to operate the jetbridge which is an enclosed, movable connector which extends from an airport terminal gate to an airplane, one would operate the jetbridge as they would a car

Senior Customer Service Agent Resume Examples & Samples

Respond to inbound customer calls concerning sales or service inquiries
Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
Determine type of service request, geography, warranty and equipment information based on customer request
Track and code customer inquiries and complaints and follow-up as necessary
Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
Make outbound calls as needed to obtain information and provide responses to customer inquiries
3+ years’ experience in a customer service in a fast-paced environment
No immigration sponsorship offered for this role
Ability to multi-task and prioritize with organizational and time management skills
Previous senior level or lead customer service experience in a call center, service business and/or restaurant
Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software

Customer Service Agent Resume Examples & Samples

This position provides a world class customer service experience to the B2B Customer, in accordance with all Kohler Co. brand protocols, while maintaining a positive and problem-solving approach
Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax
Responsible for order management, within defined procedures and policies, which includes: order entry, change requests, cancellations, claims research, claims management, and returns
Proactively looks to resolve Customers concerns or requests for assistance, identifying root cause and prevention
Responsible for researching and clearing any pricing and/or quote related issues, within defined policies and procedures, and within defined time frames
Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time
Maintains basic KOHLER product knowledge required to support order entry/management and basic distributor questions
Supports credit card transactions when necessary

Hospitality Customer Service Agent Resume Examples & Samples

Take ownership for all guest issues and follow through to resolution
Ability to perform work with a high degree of accuracy
A positive and professional attitude is essential
Must have excellent verbal and written communication skills

Customer Service Agent Resume Examples & Samples

Ability to problem solve in a fast paced environment
Strong critical thinking skills/resourcefulness
Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
Intermediate working knowledge of computer systems (Outlook, Excel, Word) is essential
Encounters a variety of people and personalities when interacting with customers and sales representatives and must maintain a positive, professional image at all times
Ability to quickly build and maintain strong customer relationships over phone and email
Post-Secondary Education Required
Minimum two years working experience in a customer service environment
Bilingualism (French and English) an asset
Experience in the medical field is an asset
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

Customer Service Agent Resume Examples & Samples

Ensure consistent an high customer experience
Ensure daily operations from a commercial perspective ei. When a turbine stop
Handle daily customer requests over email, phone or in customer meetings
Ensure that Vestas are delivering according to contracts with customers
Drive customer enquiries towards to the internal support organization
Act as escalation point for complex customer queries or complaints

Customer Service Agent, Alcon, Denmark Resume Examples & Samples

Organizing the sales material used in the field by the Surgical Account Managers. Like presentations and
Credit Pharma wholesalers for expired goods (Destruction handling)
Manual invoicing of customers for rental units (machines)
Report complaints to Regulatory department within 24h of receipt
Record details of customer interactions, comments and complaints
Fluent in Norwegian and English written and oral is required. Knowledge of Danish is a great advantage
High volume order processing systems experience in a call centre

Customer Service Agent Resume Examples & Samples

Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland)
Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with Customer and/or Sales dept
Process customer's orders in SAP
Based on customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs
Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)
Coordinate the delivery in regards to the goods movement such as clearing documents
Coordinating new requirements and developments for SAP SD with the IT department followed by process tests in SAP enabling smooth go-live of new developments (usually done with 2 - 3 business releases per year)

Spanish Customer Service Agent Resume Examples & Samples

Dealing with customer enquiries on a daily basis - via phone and email
Ensure that daily chartered Customer Service levels are met and that quality remains first class
Resolution of issues in a timely manner and taking issues right through to conclusion
Escalation of issues when necessary to the Team Leader or the Customer Service Manager
Ad-hoc projects within the Operations Team
Dealing with specific daily tasks

Customer Service Agent Resume Examples & Samples

Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
Experience with Microsoft Office - Word, Excel, PowerPoint desired
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Knowledge of customer relationship management (CRM) tools and related analytics desired
Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
Knowledge of Sutter Health policies, practices and procedures a plus
Familiarity with performance metrics and ability to meet identified targets a plus
Strong customer service skills and professional demeanor
Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
Ability to learn new functional processes
Ability to process requests quickly, accurately, and consistently with general supervision
Ability to learn and use various Contact Center enabling technologies
Ability to asses problems and resolve or escalate to appropriate team to resolve
Ability to recognize the appropriate style, level of detail, and message for the audience
Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
Strong organization and multitasking skills
Strong time management skills and ability to manage individual assignments
Requires the ability to work with and maintain confidential information

Lead Customer Service Agent Resume Examples & Samples

Maintain a positive, professional manner with Ecolab customers
Process information related to Order Entry and Messaging systems quickly and accurately
Process information related to your specific assignment quickly and accurately
Maintain accurate and thorough customer maintenance information
Provide prompt follow-up actions to customer inquiries and issues
Manage work time to achieve departmental service level goals
Understand guidelines for requesting time off, including holidays
1+ years in North America Customer Service successfully completing CSA I functions or equivalent level order entry/order processing experience using IDV01 mainframe system
1+ years in North America Customer Service successfully completing Grade 5 functions or equivalent level order entry/order processing experience using IDV01 mainframe system
Excellent attendance & punctuality record
Proficiency in Microsoft Office (Outlook, Word, Excel), and computer skills
Ability to be enthusiastic, professional, and courteous
Ability to work independently in a multi-division, fast-paced environment
Knowledge of Ecolab’s policies and procedures
Attention to details, excellent organizational and time management skills

Lead Customer Service Agent Resume Examples & Samples

First point of contact for assistance with challenging situations
Monitor the performance of team members to insure daily and monthly objectives are achieved
Actively seek to improve our Quality Management System with the goal of improving current practices
Minimum of two years in North America Customer Service
Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management, and/or leadership experience

Technical Customer Service Agent Resume Examples & Samples

Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required
Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required
Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem
Document issues and solutions in customer files
Test, debug and monitor new programs
Perform certain operations on the IT environment

Technical Customer Service Agent Resume Examples & Samples

Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets
Documents customer issues and resolution information
Effectively uses established escalation procedures as necessary
Actively participates in creation of content for the knowledge base
May assist in writing customer facing technical documents such as newsletters, notices, etc
May participate in new product launch activities
Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership
May provide customer and support feedback to product development related to product features and supportability
Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
May be required to work on weekends or on-call as needed

Customer Service Agent With Dutch Resume Examples & Samples

Receive and process claim notifications from our client
Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
Develop and improve your product knowledge, business- and professional skills
Fluent in Dutch and English
Great communication and interpersonal skills
Enthusiastic, positive attitude with a strong willingness to learn
Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

Finnish Speaking Customer Service Agent Resume Examples & Samples

Handle inbound and outbound enquiries
Process requests, monitor lab progress and record results
Manage orders, general administration and invoices
Complete and record customer care telephone calls to format agreed for specific third party service providers
Maintain customer prices, discounts and terms
Update customer database
Provide support to sales representatives and technicians in the field
Generate additional sales
You have a relevant education and 2 – 3 years of experience from a similar position
You are service minded, a team player and you possess excellent interpersonal skills
As part of a team you are a self-motivated, well-organised individual
You are good at handling a busy schedule
You are able to adapt in a technical work driven environment
You are confident with MS Office and databases
Previous experience of SAP would be a distinct advantage
Fluency in Finnish and a good knowledge of Danish and English

Customer Service Agent Resume Examples & Samples

Make answering customer calls the first priority. Remain logged into the customer service hunt group to accept calls at all times during normal business hours and in line with hours of work. Utilise 'not ready status' whenever away from workstation or during agreed DND time
For internal customers handle the requests of the territory managers and regional sales managers primarily as they have been assigned or as required during periods of cover; such as quotations, loan/demo requests, invoicing, capital orders
For external customers handle their requests for orders, loans, returns, disputes and general enquiries (1) at time of receipt and (2) as accurately as possible (without transferring the call unless absolutely necessary)
Process all sales orders taken by telephone immediately, advising of any back order or credit held issues, ensuring the agreed delivery date and time is met and all orders taken before 3pm are despatched same day in line with terms and conditions (T&Cs)
Process all loan bookings taken by telephone immediately, advise customers of any bookings that cannot be fulfilled and log this as a missed opportunity to aid with future loan kit investment
Actively pursue opportunities to offer customers: (1) Alternative or additional products in a range for a sales order, (2) alternative or additional kits for a surgical procedure during a loan booking, (3) promotions and (4) information related to new product launches and events
Meet company KPI targets for call handling, order invoice accuracy, loan invoice accuracy, disputes, customer returns and sample returns
Communicate: (1) Any service related complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company; and (2) Any market or product intelligence to the Marketing Manager to inform decisions in relation to current and future market and product strategies
Business System SAP experience preferable
GCSE Standard including English or relevant NVQ level 2
Proven in customer service or after sales service
Communication, Teamwork, Attention to detail

Customer Service Agent Resume Examples & Samples

High level of professionalism and customer service skills
Responsible for resolving customer queries via email and telephone
Maintain high confidentiality at all times

Customer Service Agent Resume Examples & Samples

Minimum 2 years customer service/call center experience
Exceptional listener with excellent written and oral communication skills
Able to navigate multiple computer systems and show proficiency with Microsoft Word, Excel, and use of the web
Deadline driven with strong drive and initiative
Sound judgment, self-motivated & critical thinking abilities
Ability to keep sensitive information confidential
Proficiency with club WYNDHAM PLUS and WorldMark the Club program including experience with Mainframe and Payment Gateway systems preferred
Customer retention/product sales experience preferred

Customer Service Agent Information Technology Consultant Resume Examples & Samples

Bachelor's degree in a related field or minimum three years¿ work experience in a related field
Minimum three years' customer service experience, preferably in a higher education technical support setting
Ability to work individually and within a team-oriented, collaborative environment to set and achieve objectives
Ability to develop and maintain strong relationships with other teams within the AT organization and extended campus environment
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Knowledge of copyright laws and industry standards
Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation

Customer Service Agent Resume Examples & Samples

*If you are not selected for this job posting, you will not be eligible to reapply for this position in Denver for 12 months from the date you applied.***
*Southwest Airlines will accept your job bid for the Denver Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado. ***
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
2 Interference with air navigation
3 Improper transportation of a hazardous material
4 Aircraft piracy
5 Interference with flightcrew members or flight attendants
6 Commission of certain crimes aboard aircraft in flight
7 Carrying a weapon or explosive aboard an aircraft
8 Conveying false information and threats
9 Aircraft piracy outside the special aircraft jurisdiction of the United States
10 Lighting violations involving transporting controlled substances
11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to

Customer Service Agent Resume Examples & Samples

*PART-TIME***
*If you are not selected for this job posting, you will not be eligible to reapply for this position in New York for 12 months from the day you applied***
**INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY**** NEW YORK RESIDENTS ONLY

Customer Service Agent Resume Examples & Samples

Answering inbound calls in a call center environment and entering data into our reservations system
Effectively resolve guest issues in a timely manner
Book and enter Vacation Essentials for guests wishing to add to existing lodging reservations
Must have experience troubleshooting and resolving guest/customer issues
LMS or Tour Partner software experience - preferred
Able to work on the phone for long periods of time
Able to work a flexible schedule and must be willing to work weekends and holidays as needed

Customer Service Agent & Sales Specialist Resume Examples & Samples

Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients
Maintains pertinent paperwork and records through data entry
Communicates with team manager, team members and other teams regarding problems, solutions and trends
Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Strong evaluation and analysis skills
Strictly adheres and demands strict adherence to the company's policies
Successful completion of LEAP Behavioral Assessment

Customer Service Agent Resume Examples & Samples

Ensure the highest possible quality of customer service for our hungry customers
Process order and manage relationship with hundreds of restaurants across Hong Kong
Ensure that processes are followed and bring in new ideas for improvement
Handle customers and vendors’ requests
Multiple various projects to improve content of the website and quality of services
Constantly work towards improving customer experience

Igaming Customer Service Agent Resume Examples & Samples

Manage Zen Desk queues to answer all customer issues in a timely manner determined by customer segment
Write canned responses and program into Zen Desk
Monitor Facebook page for customer issues
Track, record and resolve customer complaints that come in from land based casino and Facebook
Measure customer satisfaction levels related to support experience
Use email, social, chat function and telephone customers, as needed, to resolve issues
Partner with iGaming and property marketing teams and iGaming host to research and resolve customer complaints
Log consistent product issues and escalate to help identify potential game related issues
High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
1-2 years of experience in customer service and experience working with online customer support
Must be proficient in Microsoft applications (Excel, Word, and Outlook)
Must have an outgoing, energetic and enthusiastic attitude
Excellent written and oral communication and interpersonal skills
Passion for assisting customers
Passion for games
Zen Desk or other customer service software experience is a plus
Mobile games, casino or hospitality experience is a plus

Customer Service Agent Resume Examples & Samples

Taking inbound calls and resolving queries on a range of our specialist banking investment products
Providing an outstanding level of service, and developing productive and trusting relationships with our customers
Maintaining and developing your knowledge and awareness of the products and services we offer
Making sure that any customer generated requests for non-advised transactions on investment products are dealt with in a timely manner
Carrying out system and process administration to make sure that all customer records are up to date
A commitment to focusing on your customer first and foremost
The enthusiasm to learn and develop your expertise in this area
Great communication skills, including the ability to adapt to different kinds of customer
Excellent planning and organisational skills, and computer literacy
A self-motivated approach, and the ability to work productively as part of a team

Hvac Customer Service Agent Resume Examples & Samples

Upon completion, reconciles all service requests daily
Develops and maintains viable long-term relationships with customers and subcontractors
Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
Participate in Team Safety Meetings and safety related activities
Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
Able to prioritize work activities based upon financial impact to desired business goals
Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals

Customer Service Agent Resume Examples & Samples

Perform computer and paperwork tasks
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
Possess excellent communication skills (both verbal and written)
Type at least 25 WPM required
Ability to consistently lift 50 pounds required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to accept a starting pay of $14.47 per hour required
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment

Customer Service Agent Resume Examples & Samples

Must be willing to accept Full Time hours
Able to lift up to 50 lb. on a consistent basis
Able to accept a starting pay of $12.47 per hour required

Customer Service Agent Resume Examples & Samples

Excellent questioning and listening skills
Strong technical expertise and awareness of the latest mobile handsets and technical issues
Be solution focused using your technical knowledge to identify mobile handset problems
Experience with the latest smartphones and an interest in fixing own issues
The ability to convert technical jargon into a language people can understand
Be a brand ambassador, standing for and championing all Geek Squad values and qualities
A willingness to learn and keep your technology knowledge up-to-date

Customer Service Agent Resume Examples & Samples

Provide customer assistance through phone and in person contact
Assist customers with document shipment and pick up
Assists with operational procedures including sorting, shipment processing, bagging, sending shipment status information
High School Diploma or Equivalent (GED)
Excellent Customer Service Skills
Strong computer skill
Exceptional ability to multi-task
Logistics industry experience

Customer Service Agent Resume Examples & Samples

Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts
Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
A passion for sports and gaming products and applicable expertise
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Shows initiative, suggesting ways to improve the Betfair customer experience
A proven team player with a ‘can do’ attitude
Flexible approach to working in a dynamic and often hectic environment
High level of customer service orientation, with a proven ability to see problems through to their resolution

Customer Service Agent Resume Examples & Samples

Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies
Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts
Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated while minimising the impacting the customer journey of genuine applicants
Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media
Proactively engage with customers on the website through outbound calling and/or live chat when required
Build & develop both external and internal customer relationships
Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments
Contribute to the on-going development and improvement of the Betfair customer experience
Support implementation of new products, process and policies
Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity
Achieve a high level of first time resolution for all genuine customers
Respond and action requests from the Management team
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post

Customer Service Agent Resume Examples & Samples

Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media
Build & develop customer relationships
Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets
Achieve a high level of first time resolution for all customer contacts
Fluent Spanish & English - both written and oral
High level of customer service skills
Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
An interest in Sports, iGaming and/or betting would be advantageous but is not essential

Customer Service Agent, Import Resume Examples & Samples

Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution
Seek feedback on performance in order to learn from past experiences working together as a team to ensure all members reach their full potential
Take initiative and continuously look for ways to improve and / or change existing ways and processes in line with changing market conditions and customer needs
Are fun to work with and bring energy, creativity and a strong can-do attitude to the team
Understand business and customer service, having a minimum of 3 years of experience in a Customer Service and/or Sales Support role, preferably in the transport/shipping industry
Have knowledge of documentation such as Bill of Ladings and other customs documents
Are fluent in English and Dutch, both in word and in writing
Keep focus, even when confronted with multiple tasks, conflicting interests and an ever-changing environment
Have a clear business acumen and sense of urgency
Are detail & result oriented
Are target driven, and know how to balance customer-, company-, team- & personal goals

Customer Service Agent Resume Examples & Samples

Provide product and service information to customers
Follow up customer inquiries when necessary
Identify, research, analyze and resolve customer complaints

Customer Service Agent Export Resume Examples & Samples

Take responsibility and end-to-end ownership of customer shipments and issues
Engage in constructive problem resolution and provide solutions
Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice

Export Customer Service Agent Essential Resume Examples & Samples

Be fully responsible for customer satisfaction, own, manage all customer facing activities
As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership
Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
Work actively with other departments and Maersk offices in other regions
Monitor agreed service levels

Customer Service Agent Resume Examples & Samples

Process 60-100 inbound calls per day
Manage limited QA outbound calls, depending upon volume
Must possess solid problem solving & interpersonal skills
Handle all calls in a prompt and courteous manner
Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
Complete a call on screen accurately while speaking with the customer
Process orders, literature requests, and applies information to our customers
Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Proficient in Windows and Customer Service software
Prior experience utilizing a multi-line telephone system
No immigration sponsorship available for this position
Bachelors degree completed or in process
Knowledge of Clientele, or similar software
Ability to interact professionally with others and work independently in a fast-paced environment
Solid problem solving and interpersonal skills
Fluent in both English and Spanish

100

Seasonal Customer Service Agent Resume Examples & Samples

Key Release e-mail messages
Greeting walk-in customers and clients and releasing keys at the front desk
Rental Phone Calls, issues, payments
Owner block email messages
Non-rental phone screening
Preparing rental outgoing envelope packets

101

Customer Service Agent Immediate Openings Resume Examples & Samples

2+ years of proven exceptional customer service experience
Open availability and a flexible schedule
Strong proficiency working with Microsoft Office, Internet Research and Typing 25 wpm
Professional and clear communications skills in a fast paced environment
The ability to listen effectively and type information into customer software
The ability to sit for long periods of time and be flexible for defined scheduled breaks
Proven success in problem solving and the ability to calm a customer's concerns

102

Customer Service Agent Resume Examples & Samples

2+ years of proven, exceptional customer service experience
Strong proficiency working with Microsoft Office, Internet Research and Typing 25
Professional and clear communication skills in a fast paced environment

103

Outbound Customer Service Agent Resume Examples & Samples

Assists Sales team to meet or exceed established sales goals
Makes 250+ outbound calls per week to introduce corporate purchase programs to existing and potential clients to increase sales and profits
Works with Fun Express customers to assess customer product needs and expand the purchase of merchandise
Assists Sales Manager, National Account Reps and other Sales Reps as needed to maximize revenue
Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
Becomes familiar with Fun Express product at a level which one can make product suggestions and replacements i.e. upsell
Maintains regular and predictable attendance
Abides by all policies and procedures of Fun Express and Oriental Trading Company
Must be able to attend face to face meetings on short or little advance notice
Work in the Fun Express Department office environment requires in-person collaboration among colleagues and contractors
Ability to communicate effectively both verbally and in written form
Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
Ability to handle customers in a professional and courteous manner
Ability to travel on very rare occasion
Ability to perform job in a safe manner
Requires 6-12 months outbound telephone experience
Prefer a minimum of 12 months sales experience
Intermediate level knowledge of Microsoft Office

104

Finnish Speaking Customer Service Agent Resume Examples & Samples

You work well alone and also as a team member
You are able to handle tasks individually
Fluency in Finnish and a good knowledge of English

105

Customer Service Agent Resume Examples & Samples

Takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
Supplies all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
Process Quotes based on sales or customer input
Process orders
Preferably 1 to 2 years previous experience in general office, accounting, shipping or transportation
Customer focused – supporting our customers with the company values in mind
Fluent in English and a strong preference for (near) native German.&#8217

106

Customer Service Agent Resume Examples & Samples

Build a strong and lasting relationship with customers and provide qualitative customer service
Act and communicate proactively and keep customers informed of any issues or changes to the booking
Address root cause and seek continuous improvement & constantly look for ways to improve inefficient and erroneous processes
Handle effectively all day-to-day communication with our customers, sales and other departments
Ensure immediate and correct handling of all customer questions and complaints, showing pride and passion in meeting customer requirements
Work actively with our Global Service Centre (GSC) to ensure we can maintain high quality service levels towards customers and internal stakeholders
Take responsibility for the execution of the shipment process and keep the customer informed of any changes to the confirmed plan
Attend client’s enquiries about the company products and services
Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms

107

Customer Service Agent, GM, Oshawa, Feb Resume Examples & Samples

Coordinate with internal and external departments to resolve customer inquiries
Answer all incoming customer phone calls within quality standards
Determine customer needs through active listening and effective questioning

108

Inbound Customer Service Agent Resume Examples & Samples

Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers
Ensure customer service excellence
Displaying complete onus to the customers query/problems
Delivering service with requisite courtesy and accuracy
Ensuring Nil customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem Incidences
Enthusiastic and self motivated
Good comprehension skills

109

Customer Service Agent Resume Examples & Samples

Previous experience in the contact centre industry would be preferable
PC based skills to operate Windows package including Microsoft Word/ Excel/Outlook
Demonstrate excellence in customer service and sales by achieving specified performance standards
Have a positive attitude to delivering excellence in customer service in a contact centre environment
Adhere to set work schedules to ensure correct staffing levels at the Contact Centre are maintained
Have a mature attitude coupled with high degree of work ethic
Have an enthusiastic and confident telephone manner with a ‘smile in the voice&#8217
Be self-motivated and able to apply initiative to solve problems
Be effective in a team-based environment and supportive of team objectives
Communicate information effectively in a friendly and supportive manner
Show the ability and willingness to undertake intensive training in complex products

110

Customer Service Agent Resume Examples & Samples

Pay: $11.00/hr + Comprehensive benefits package
Hours: Full-time position reporting to DFW Airport (no security clearance required)
Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to customers by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers; thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
High School Diploma or G.E.D required
Minimum of 1 year experience handling customer service functions required
Must live within the Dallas/Fort Worth and surrounding area
Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

111

Customer Service Agent Resume Examples & Samples

1. Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
2. Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
3. Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
4. Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
5. Have specific knowledge of all represented hotels and knowledge of the difference between brands
6. Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
7. Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
8. Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
9. To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
10. To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
11. Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
12. Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
13. Process force sell reservations for designated properties, based on force sell guidelines
14. Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
15. Abides by
Proven oral and written communication skills
Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S
Meeting average handling time or exceeding budgeted goals for the assigned department and shift for the last three periods
Meeting RTA or exceeding budgeted goals for the ReservationCenter for the last three periods
Conversion percentage that meets or exceeds budgeted goals for the assigned department and shift
No active counseling within the last 12 months for non-servicing, inappropriate guest interaction or unprofessional demeanor
No more than 2 notifications or 5 occurrences on file
Must be willing to commit to no less than six months in this position; no transfers permitted during this time

112

Distribution Customer Service Agent Resume Examples & Samples

2 - 3 years warehouse experience
Proven understanding of logistics industry
Proficient in MS Excel, Word, and Outlook
Strong professional communication skills
Desire to learn and grow process, business, and relationships - both internal and external
Ability to listen, comprehend, and execute the task at hand to obtain positive results

113

Customer Service Agent Resume Examples & Samples

Work rotating shifts including weekends, holidays and days off
Bilingual in French & English for positions in Quebec
Public contact experience preferred
Work overtime on short notice in emergencies or when operationally necessary
Must fulfill Transport Canada criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority restricted area pass
Must possess the legal right to work in Canada

114

Customer Service Agent Resume Examples & Samples

Able to work on more than one file at any given time
Have a excellent analytical sense and problem resolution
Work easily in an ambiguous environment
Know Windows quite well
Have a minimum of 3 years in customer service
Manage several conflictual priorities
Learn quickly in an ever changing environment
Pass security verification required by our client
Your tasks consist of answering to radio installation and repair requests

115

Customer Service Agent Resume Examples & Samples

Responsible for assisting customers with cargo needs such as answering inquiries, tracking transactions, computing cargo rates, initiate and complete cargo bookings and security screening
Process airway bills
Provide cargo rates and tracking information to customers
Some phone work as needed
Must be able to lift up to 50 lbs
Able to accept a starting pay of $12.05 per hour required

116

Senior Customer Service Agent Resume Examples & Samples

Set the agents’ 2017 key performance indicators and provide clear direction to them
Manage the agents’ performance through weekly performance discussions with key supervisors
Support the PNG agent in day to day execution as final escalation point
Standardize and improve PNG CS processes to integrate them into ML operating system

117

AP Customer Service Agent Resume Examples & Samples

Responds to multiple requests and inquiries from customers (vendors, University Faculty and Staff, etc.)
Responsible for processing a high volume and a wide range of different financial transactions in the GMS system
Reviews and processes payment, all properly authorized University expenditures
Assesses workload, exercises judgment and prioritizes tasks while ensuring accuracy, timeliness and effective communications with stakeholders
Responds to multiple requests and inquiries from internal ProCard customers
Responsible for processing a high volume and a wide range of ProCard related transactions in PaymentNet, and GMS system
Assesses workload, exercise judgment and prioritize tasks while ensuring accuracy, timeliness and effective communications with stakeholders
Provides exceptional customer service and dedication to problem solving in response to all customer and vendor inquiries
Identifies and recommends process and system improvements based on their ongoing experiences working with customers

118

Export Customer Service Agent Resume Examples & Samples

Act and communicate proactively, keeping customers informed of any issues or changes in their booking
Work with local and offshore teams, sharing knowledge and best practice
Responsible for providing exceptional customer service to a portfolio of export customers

119

Customer Service Agent Resume Examples & Samples

Strong Customer Service skills,including the ability to remain flexible and calm in high pressure or continually changing situations
Solid organisational skills,including the ability to prioritize and multi task in a demanding environment
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

120

Customer Service Agent Resume Examples & Samples

Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs
Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions
Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items
Communicates pricing, product updates, deliveries and terms
Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc
Updates sales team of customer additions and/or changes
Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution
Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals
Researches and studies the market to stay aware of competitive situations
Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business
Reviews open sales orders, open purchase orders, and open transfers weekly
Works with accounts receivable department when necessary to assist in collecting on past due accounts
Other job duties may be assigned

121

Customer Service Agent Resume Examples & Samples

Respond to a high volume of telephone calls with current and/or potential customers
Use a computer system to answer customers’ questions about products, prices, availability, enter orders and check order status
Support & consult with the customer to provide recommendations and solutions
Minimum of 3 years of previous experience in sales, customer service, and/or similar function,
Knowledge of how to increase sales via suggestive selling techniques
Ability to multi-task through multiple computer screens, use resources efficiently, make decisions independently, and create an amazing customer experience while handling confrontational or intense situations positively
Proficiency with MS Excel, Word and Outlook
Must have ability to work independently, as well as in a team environment

122

Customer Service Agent Resume Examples & Samples

You will be the owner of all customer issues, and work with the relevant stakeholders to facilitate timely and effective solutions
Showing pride and true passion - customer satisfaction and loyalty will be gained and maintained through brilliant customer service
In addition to handling enquiries about our products, services and processes, you’ll use your relationship building skills to engage your customers in discussions about new business opportunities
Working with our Global Service Centre (based in Mumbai), you will support to ensure that the end-to end shipment lifecycle is smooth running and that high quality service levels are maintained for our customers
Strong team work and a ‘can-do’ approach are essential
When delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
You will take responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements. This includes, remaining current on changes in local & foreign rules, internal & external procedures and product developments, on order to build and maintain understanding of the cargo you are shipping
Acting as a primary contact for customers, you will actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires

123

Customer Service Agent Resume Examples & Samples

Determine systemic and device related issues
Investigate and resolve CCA/Web Account and order subscription errors
Perform thorough investigation of billing disputes related to Call Duration, International Calling, recurring monthly service charges, etc
Work closely with Internal Vonage Groups (Operations Engineers, Application Engineering, Carrier Relations, Device Development and Certification, NOC, OSS and Product Development) to coordinate efforts in identifying systemic issues, product enhancements and workarounds
Work with external carrier groups for trouble ticket resolution
Demonstrated ability to analyze issue and determine best course of action to correctly resolve customer and system related issues
Experience with home to small business networks including but not limited to router, switch, hub, PC, and 3rd party hardware configuration is required. Experience with Enterprise networks is a plus
This individual must have a strong strategic thinking capacity, effective communication skills and a proven track record of building and maintaining multiple effective partnerships

124

Customer Service Agent Tier Resume Examples & Samples

Maintain a standard Ticket Completion Ratio of 80%
Perform analysis, notification and trending of ticket escalation dispositions
Handle internal issues related to office phone equipment
Working knowledge of key technologies: SIP, RTP, TCP/IP, BGP and SS7 are required
Understanding of basic Linux/Unix Commands, SQL scripting required
Advanced knowledge of call center applications such as CCA, Interact, RT, etc
Proven ability to function in an organization that continually develops process and procedures, and accepted thinking to improve performance
Bachelor’s Degree in Computer Science or Engineering or equivalent work experience is a plus

125

SMB Customer Service Agent Resume Examples & Samples

Analyse a database of prospective SMB advertisers across the EMEA region to identify leads
Describe and demonstrate the value and benefits of participation in the advocacy program
Manage a portfolio of advocates, with responsibility for their active involvement in the program
Establish and maintain a close relationship with the business owner or a senior executive of the advocate business
Maintain and drive the core values of the advocacy program
Champion and produce success stories for the advocates who have had success in growing their business by using our products
Create a pipeline of advocate testimonials and case studies for marketing purposes
Manage logistics for marketing events (advocate travel, visas, accommodation, etc.)
Provide consultative advice to advocates to help them grow their businesses across multiple channels - chat, email and phone
Provide product and tool support to improve clients’ experience
Provide product insights and feedback from advocatesSuccess in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results

126

Swedish Customer Service Agent Resume Examples & Samples

Processing and updating standing orders
Consignment stocks – new/revised agreements, counting lists and adjustments
Manual invoicing of machines, equipment and services
Report complaints to Vigilance department within 24h of receipt
Direct requests and unresolved issues as appropriate
Initiate new customer registration
Support marketing campaigns
High school level qualification or equivalent
Native Swedish speaking and fluent English written and oral is mandatory. Additional Nordic language is an advantage
High volume order processing systems experience
Extensive experience in using IT for daily work, familiar and comfortable with Microsoft Office and similar

127

Call Center Work From Home Inbound Sales Customer Service Agent Resume Examples & Samples

At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
Basic experience utilizing a variety of computer applications including MS Word and Outlook
Solution oriented
Good business writing skills

128

Inbound Customer Service Agent Resume Examples & Samples

Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchase
Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Follow up with problems, questions, and concerns and get back with the member inquiring
Talk with customers by phone or in person and receive orders for products and services
Understand and demonstrate proper phone etiquette and grammar
Constantly communicate with your team leader and manager, including reporting issues on behalf of members
Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests
Effectively communicate information during the initial call to minimize the need for future contact and escalation
Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems
Handle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards
Relate with customers by effectively building rapport in a personal and professional manner
Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment
Effectively summarize in account notes every interaction to prevent repeat calls or cancelations
2+ years of customer service experience is preferred
Computer proficiency with Microsoft Office Suites (Outlook, Excel, Word, PowerPoint) is required
Must be able to read, write and speak French
Reliable and consistent attendance is required
While performing the duties of this job, the employee is frequently required to sit and talk or hear
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

129

Technical Customer Service Agent Resume Examples & Samples

Assist customers by answering questions by phone and email on the use of the software
Diagnose, solve, and document technical problems
Provide over the phone training on ideal and/or recommended software and hardware use
Follow-up with customers to ensure that the solutions proposed are well understood and that they truly resolve the issues, and that the customer agrees with the proposed solution
Execute tests for new programs, corrective or other
Execute specific operations on the information technology environment
Foster a collaborative environment which focuses on delivering timely resolution to client inquiries
Must be available to work a minimum of 20 hours or more as required by business needs

130

Technical Customer Service Agent Resume Examples & Samples

Deliver exceptional support of software, hardware, & network infrastructure so our clients fully maximize our technology to deliver better healthcare
Troubleshoot, diagnose, solve, document and escalate software & hardware issues as required
Provide solution training and installation services
Respond to Customer and internal stakeholder requests for assistance with several solutions
Liaise between Customer and internal stakeholders to deliver training and support as required
Shift work and after-hours on call required
Occasional out of province travel required

131

Customer Service Agent Resume Examples & Samples

Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas
Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends

132

Customer Service Agent Resume Examples & Samples

Excellent spoken and written Russian and English
Customer service experience, ideally in a contact center environment with high call volume
Experience of using Microsoft Word, Excel and the Internet
A passion for sports
A proven team player with a can do attitude

133

Virtual Showroom Customer Service Agent Resume Examples & Samples

This is an incredible opportunity for a confident and articulate individual with the ability to absorb lots of information and convey it in an engaging way to our customers
Articulate
Key measurements will be through customer feedback, conversions to test drives and the number of chats conducted per day

134

Customer Service Agent Resume Examples & Samples

Ideally 6 months consecutive call/contact centre experience or Customer Service experience in another industry
Educated to GCSE level
A team player, with strong customer focus
Ability to respond clearly and concisely to a range of information
A willingness and ability to be flexible in approaching day-to-day work tasks and working hours, to meet the changing needs of the service
Strong ability to perform under pressure
A positive and enthusiastic attitude
Fully understands the meaning of what it is to deliver a Quality service
Can demonstrate if asked for, a very good absence history
Ability to accurately record and log detailed information
Strong media and current affairs knowledge
Excellent working knowledge of Microsoft Word, Outlook and the Internet
Proven ability to work to team and individual targets
Experience of working with different types of customer
Experience of writing concisely and accurately

135

Customer Service Agent Resume Examples & Samples

To create customer loyalty by providing superior customer experience at every interaction
To ensure a smooth execution of shipment and work closely with internal stakeholders to Ensure all requirements and standard operating procedure is applied
Provided extended follow up with customers via phone on missing information, E-channel promotion and Ask For More
Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers
Other tasks as assigned by Supervisor, Customer Service Manager and/or MCC Task Demarcation and Ownership (TDO) blueprint
Participating in project implementation as additional assignment when required

136

Remote Customer Service Agent Resume Examples & Samples

Respond daily to 100+ inbound calls
Handle product orders and credit inquiries from hospitality industry customers and Ecolab sales representatives
A high school diploma or equivalent
High speed, wired, broadband Internet connection –10 mbps upload and download speeds required
Must be able to attend an in person interview and a 1-week training period at our Naperville, IL facility
Must live within reasonable distance of Naperville, IL office for training, meetings, etc
Following training, must be available to work a set schedule aligned with your assigned shift
Immigration sponsorship not available for this role
Previous SAP/AS400 experience
Completed military tour experience

137

Customer Service Agent Resume Examples & Samples

Effective communication skills, both verbal and written
Ability to work efficiently under time constraints
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
Must be well groomed and adhere to the dress code policy
Must pass a background check and pre-employment drug screen
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Able to attend required training
Basic computer skills and ability to use general office equipment

138

Customer Service Agent Resume Examples & Samples

Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import area
Be fully responsible for customer satisfaction, own & manage all customer facing activities
Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling

139

Summer Student Loan Customer Service Agent Resume Examples & Samples

Outstanding customer engagement skills
Strong sales/service orientation
Superior verbal/written communication skills
High level of enthusiasm and professionalism. *Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment

140

Hvac Customer Service Agent Asst Resume Examples & Samples

Updates the Service delivery plans as required by team
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions
Reconciliation of accounts payable exceptions as necessary
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date
Assist CSAs in resolution of warranty/SD warranty issues

141

Senior Customer Service Agent Resume Examples & Samples

Takes ownership of customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Coordinates the end to end shipment process in compliance with all company procedures and ensure smooth execution of the whole shipment lifecycle
Responsible to provide undisputed support to CARE Business Partners and teams in Third Party Agent
Point of entry for issue resolution for essential customers, ease of doing business, ecommerce and effective coordination between various offices/desks, including Global Service Centers
Ensure team processes are aligned with national and company standards
Proactively learn how to use new and existing systems and tools/ participate in available and relevant business and systems training and transfer learning and insights to team members
Ensure Customer Service staff optimally utilize Exception Management
Process Improvements: Proactively look for efficiencies in new and existing processes and practices. Recommend and implement best practice once agreed with the Customer Service Manager
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
Assist and guide agents in timely preparation of export documents with quality
Provide service delivery second to none, act proactively
Responsible for customer satisfaction & monitor agreed service levels

142

German Speaking Customer Service Agent Resume Examples & Samples

Good understanding of social media activity, Facebook, Twitter, You Tube
Quick thinker – work proactively Good communicator & team player
Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
Business fluent in German and English

143

Customer Service Agent Resume Examples & Samples

Ensure smooth and timely customs process flow
Ensure accurate and timely data entry into our operational system
Ensure accurate and timely client billing
Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
Assist with verification of customs declaration information and the submission of such to the customs authority
Strong desire to learn

144

Transcon Customer Service Agent Resume Examples & Samples

Good computer skills;l Excel, Word, PowerPoint (advanced Excel, Access, and SQL skills preferred)
Customer service experience (preferred)
"White Glove" experience (preferred)
Basic understanding of ISO/Quality and measurement process

145

Distribution Customer Service Agent Resume Examples & Samples

Ensure smooth and timely freight process flow
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
Client and vendor communications, timely responses to emails and requests (internal and external)
Please note, the hours for this position are 2pm - 11pm
Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

146

Ocean Export Customer Service Agent Resume Examples & Samples

Ensure documents are timely sent to customer or broker for customs purposes
Interact with our customers in arranging their shipments, exceeding customer service expectations
Overseas communications, timely responses to emails and requests (internal and external)
Pro-active, strong organizational skills
Fluent in English

147

Customer Service Agent Resume Examples & Samples

Ensure accurate and timely client and vendor billing
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet KPI standards in accordance with Company policy
Good computer skills (Excel, Word)

148

Summer Student Loan Customer Service Agent Resume Examples & Samples

Outstanding customer engagement skills
Strong sales/service orientation
High level of enthusiasm and professionalism
Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

149

Customer Service Agent Resume Examples & Samples

Act as contact point for unassigned customers and be their advocate internally within Maersk Line
Manage / improve day to day process interaction with customers
Be fully responsible for customer satisfaction

150

Customer Service Agent Resume Examples & Samples

Experience and/or basic project accounting or costing principals is desire
Able to influence diverse teams to accomplish tasks/goals
Experience with Sprocket maintenance software preferred

151

Customer Service Agent Resume Examples & Samples

Provide customers/club members with information regarding London 2017
Provide customers/club members with information on their Ticketing Account
Action customer service queries via phone and email
Process sales for disabled club members over the telephone
Consistently work to high customer care standards delivering world class service on each and every call
Attend meetings briefing sessions and training courses as necessary
Ensure all hours on your rota are worked, signing in and out at the end of each shift and for all breaks and lunches
Undertake any other duties as required by management
Currently performing to a high standard in current role
Basic computer knowledge/ keyboard skills
A flexible approach to work
The ability work on own initiative, and also as part of a team

152

Apprentice Customer Service Agent Resume Examples & Samples

Provision of Service with the Central Helpdesk
Receive and process requests for services
Maintain Helpdesk database, paying particular attention to the closure of work requests
Build rapport with clients and operational teams across the contract
Monitor service delivery in relation to SLA and contract requirements
Provision of service in accordance with H&S Procedures
Undertake any other reasonable duty as directed by the appropriate line manager
5 GCSE Grades (or equivalent)
Good I.T. skills, able to use Microsoft excel, word and good keyboard skills
Confident communication skills verbal and written
Confident speaking on the telephone
Willing to learn and committed to apprenticeship

153

Resort Customer Service Agent Resume Examples & Samples

Greet all guests upon arrival at the Front Desk
Check guests in and out
Program keys and make key packets
Confirm reservations for rooms, tours and activities
Sell and make reservations for rooms, tours and activities
Handle cash, traveler’s checks and credit cards in a safe and accurate manner
Must be proficient in counting money, providing guests with change whenever needed
When required must provide designated employees with working banks, taking care of all currency needs for the day
Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
Hand out safety deposit boxes to guests
Log wakeup calls and communicate messages to guests
Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
Ensure maintenance, walk-ins and upgrade logs are completed
Run correct occupancy and emergency reports
Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
Must be able to work with diverse populations in a supportive and positive manner
Diplomatically handle guest complaints – always be polite and maintain a professional manner
Effectively interpret and disseminate information in group and individual settings
Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
Expedite tour buses (where applicable)
Must be flexible and willing to work a varied schedule
Learn and use Springer Miller property management system and Microsoft Office programs
Use basic office equipment
Prepare for next day arrivals
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Must be fluent in English language both spoken and written
Computer literate in MS Office programs; some experience with property management systems preferred
Previous hospitality experience preferred
Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered

154

Customer Service Agent Resume Examples & Samples

Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
Multitask among multiple PC and web-based applications
Provide professional, courteous and efficient service in response to guest requests
Ability to understand customers’ needs and respond with urgency
Research and identify billing issues using multiple computer databases and resources
Track and follow up on all guest requests/inquiries using request management systems
Maintain customer data base: update data, make required/necessary changes
Meet productivity goals
Meet attendance requirements
Maintain a work environment that is comfortable, user-friendly, and organized
Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
Ability to communicate effectively and respectfully to all associates and all internal/external resources
Eagerness and ability to learn new skills, technologies and business processes quickly
Ability to collaborate with cross-functional teams and across all levels of the organization
Must be able to work inclusively, but also be able to work independently and without excessive supervision
Ability to maintain confidential employee information

155

Distribution Customer Service Agent Resume Examples & Samples

Six months to one year related experience and/or training; or equivalent combination of education and experience
History of excellent attendance practices
Proven ability to work as part of a team, under high pressure and tight deadline
Willing to put in extra hours, as required
Well-organized, innovative, self-motivated
Fully proficient with various software applications preferably with a base knowledge of inventory control

156

Customer Service Agent Resume Examples & Samples

Provide nationwide support for our clients in a timely manner to ensure customer satisfaction
Gather customer’s information, verifies key aspects and then determines a timely resolution
Stay current with system/product information, changes and updates
Maintain on-going communication with sales and operations personnel to ensure they have knowledge related to customer feedback
Previous experience working in a high call volume work environment
Previous Tier 1 or Tier 2 inbound support experience is desired
Ability to type 35-40 wpm

157

Import Customer Service Agent Resume Examples & Samples

Outside your own country
In different business cycles
In different parts of the value chain
In both functional and business line roles
Experience annual cycles
Participate in teamwork across functions
Participate in projects
Vary the task complexity
Act as a primary point of contact for customers having import-related queries
Take full responsibility and ownership of customer shipments and issues
Deliver consistent, high quality Proactive Care activities
Engage in constructive problem solving and provide optimal solutions
Proactively follow-up and keep customers informed of any issues or changes to their shipment
Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC
Be aware off and help drive continuous improvement opportunities
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
High performance in matrix organization
Previous experience in shipping/ logistics is highly preferred
Relevant customer service experience

158

Customer Service Agent Resume Examples & Samples

For non assigned Maersk accounts, Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
Actively participate in incoming call resolution for accounts. Be able to take ownership of these issues and perform problem resolution to the customer’s satisfaction
Be fully responsible for the escalated issues that are handed back to NAM from the One Team customer service team. These will include customer facing and/or more complex transactional items
Follow current standards; think of ways to remove waste; improve standards and share thoughts
Understand per diem / demurrage implications for containers and its impact on company revenue

159

Customer Service Agent Export Resume Examples & Samples

Pay special attention to Customer SOP if it exists and ensure that all the requirements are met
Process bookings with special attention to checking Product, Cargo, Equipment, Space and Haulage where applicable or liaise with the Global Service Centre where required
Keep customers informed about cut off deadlines
Consult customer when/if the booking cannot be confirmed as per customer’s request
Contact customers to check the cargo’s readiness for loading, including if required checks on customs formalities & documentation

160

Customer Service Agent / Courier Resume Examples & Samples

Obtain signatures for good delivered and received
Load vehicles with surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods
Unload and sort items collected along delivery routes
Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers and delivery instructions, communicated via telephone, or in person
Plan and follow the most efficient routes for delivering goods
Record information, such as items received and delivered and recipients' responses to messages
Sort items to be delivered according to the delivery route
Check with lab after completed deliveries, in order to confirm deliveries and collections and to receive instructions for other deliveries
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

161

Customer Service Agent, Hours per Week Resume Examples & Samples

Achieve target goals for monthly call quality, daily attendance and punctuality and daily and monthly statistical objectives utilizing good time management skills
Must be able to work 30 hours per week
Fluent in both Spanish and English

162

Customer Service Agent Asst Resume Examples & Samples

Must have strong interpersonal skills to effectively communicate with both internal and external clients
Ability to prioritize work activities based upon financial impact to desired business goals
Experience and/or basic project accounting or costing principals is desired
Associate’s degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage
Position is full-time working 40 hours with the potential for overtime up to 50+ hours some weeks

163

Customer Service Agent Resume Examples & Samples

Identifies researches and, when possible, resolves customer service issues and/or ensures resolution
When possible, averts and/or diffuses potential customer problems
Responds to customers’ questions, problems, requests, and/or complaints; points and escalates matters to the Operations Manager for resolution
Follows up on Discrepancies and reporting
Researches local and Regional claims and provides supporting documentation to claims department
Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records for all discrepancies
Assists Operations Manager with departmental functions as required
Prepares reports, maintains logs, completes and follows up with claims department and Ground Operations, making sure all information is complete and filed
Collaborates with Sales team regarding claims, problems or complaints due to mishandling of cargo
Coordinates truck movements or bookings with Road Feeder Service (RFS) and carriers. Oversees and tracks all cargo that is transported via truck from the station
Oversees the entire process of interline shipments; ensuring punctuality of transactions
Creates an environment that encourages team work by
High school or equivalent work experience
Demonstrates proficiency in Excel, and Word
Understands and uses company reports utilized by Ground Operations
Uses ability to track and coordinate multiple issues simultaneously
Understands and adheres to company policies and procedures
Applies understanding of air cargo industry and competition
Three years airline customer service or cargo-related experience

164

Customer Service Agent Resume Examples & Samples

Responds to incoming telephone calls and faxes/Emails in the following manner
Assists callers to completion in a professional manner
Accepts new purchase orders from Distributors and Territory managers; enters orders via PC
Estimates delivery on backordered material. Also determines lead time on shelf-stocked items
Guides distributors with pricing of products and parts
Verifies stock status (availability) of products and parts
Corrects editing &/or shipping errors and initiates claim transaction paperwork
Recommends product for specific applications
Corrects purchase orders through additions &/or cancellations
States company policy regarding warranty service, freight terms, standard package quantities, etc
Addresses promotions and guides customer in product selection
Accepts requests for literature and printed material, enters requests via PC
Alerts other departments when confronted with problems involving product performance, liability, packaging, routing, etc
College Degree Preferred
Customer Service Experience Preferred

165

Customer Service Agent With French Resume Examples & Samples

Ensure timely resolution of customer queries
Technical support-calls
Checks in order to confirm that it is a problem
Escalation management & coordination
Very Good knowledge of French (C1)
Ability to work in a team in multinational environment

166

Customer Service Agent Resume Examples & Samples

Generally 1-3 years of experience in area of responsibility
Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
Previous experience in industry preferred
Strong computer skill required
Exceptional ability to multi-task required

167

Customer Service Agent With English Resume Examples & Samples

Ensure transactional information and system entries are completed in an accurate manner
Tickets creation
Proactive monitoring

168

Customer Service Agent Resume Examples & Samples

Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk Line
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with One Team CS counterparts where relevant
Be fully responsible for customer satisfaction of assigned customers
Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence
Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role
Take ownership of reaching common team goals and KPI targets, and actively support team priorities
Manage credit and payment issues in line with the company policy
Continue upgrading of own soft and technical skills to deliver world class customer service

169

Customer Service Agent Resume Examples & Samples

Provide day-to-day (and on-call) support for daily operation including DTN Web Hosting and Portal Product, cash bid management, and mobile enabled solutions. This includes troubleshooting and incident resolution, configuration, capacity planning and performance tuning, product training, and ensures procedures are defined and documented
Manage the relationship between DTN and its customers, ensuring questions, issues and software problems are identified, reported, tested and resolved and followed up to the customers’ complete satisfaction
Develop deep customer relationships through proactive activities such as frequent account reviews with customer contacts, system reviews, scheduled conference calls and on-site visits and demonstrations
Provide both technical and application support, including integration into customer networks
Perform technical troubleshooting on accounts by answering phone calls, emails, and other types of communications from internal and external customers
Provide outstanding customer service through probing to understand the issue, define the problem and follow through to resolution
Work interactively with other departments within DTN to assist with administrative and management reporting needs, product management definitions, development activities, operations, and sales
Background in the Agriculture, Merchandising and/or Futures markets preferred
Strong Technical Skills
Occasional extended hours will be required
Light Travel will be required
Bachelors Degree in business or agriculture a strong plus

170

Swedish Customer Service Agent Resume Examples & Samples

Accountable for handling customers’ online and offline requests made via phone or email
Accountable for calling unassigned accounts to drive selling activities via salesforce.com
Increase Active Customer Base for unassigned accounts
Fluent in Swedish language and with a good level of business English
Social intelligence, Great phone voice, Competitiveness
Ability to adapt to change well
Technical Electronic design/components skills from working in the industry or education

171

Customer Service Agent Resume Examples & Samples

Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner
Responds to callers via telephone while meeting all corporate guidelines and performance standards
Maintains current and ongoing product knowledge post training in order to provide
Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores
Education of new members and re-education of existing members regarding health plan procedures and benefits
Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures
Six months of call center experience or similar work experience required
Medical or healthcare insurance background preferred
Training, quality or medical degrees/certifications preferred
Ability to accommodate a flexible schedule as needed throughout the duration of employment
Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment. Able to handle multiple call types as the agent is cross trained
Ability to analyze and interpret instructions (verbal and written)
Computer skills with the ability to use numerous workstation applications at the same time and navigate various screens while employing customer satisfaction techniques
Customer service and organizational skills
Typing test required

172

Customer Service Agent Resume Examples & Samples

Experienced in objection handling
Self-starter who can work with direction but little supervision
A high level of competency in English language (written and oral) with ability to conduct business conversations and correspondence in a second European language. Third and subsequent languages desirable

173

Croatian Customer Service Agent Resume Examples & Samples

Fluency in written and spoken English and Croatian
Customer Focus - 6 to 12 months customer service experience with evidence of delivering excellent quality
Effective Communication – Ability to convey information concisely and effectively with excellent verbal and written communication skills across a number of channels including e-mail, phone, chat, and social media
Specialist Expertise - Proficiency with MS Office, internet technologies, and a strong working knowledge of PC based internet and software applications with the ability to learn and adapt to changes
Problem Solving Skills- Proven problem solving skills and experience in delivering practical solutions to problems with varying complexity, using multiple tools and systems, with a sense of urgency
Responsibility for Results- Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily
Self-Motivation to Achieve–Drive to meet and exceed all targets on own initiative; an action oriented person and a true self-starter
Working with others - Demonstrates experience of working in a team based environment while supporting the team in achieving the highest quality standards while taking an active role in generating team morale
Building Relationships-Ability to develop and maintain strong base relationshipsand ability to interact and communicate effectively, cross-functionally and with various stakeholders in our business
Planning & Organising - Ability to multitask, plan and organize workload effectively in order to meet all targets and deadlines in a fast paced environment
Adapting to Change– Willingness to develop and learn as well as a proven ability to adapt positively to change

174

Customer Service Agent / Toyota of Greenville Resume Examples & Samples

Greeting Customers and bringing them to the waiting area
Communicate with service advisors about customers arrival
Work hand and hand with the Toyota Rental Car (TRAC) desk
Assist customers with the completion of the TRAC rental agreements
Drive vehicles through the service lane and to the shops
Bring vehicles back up to the service lane for customers when work has been completed
Maintaining Toyota of Greenville Quality Standards
Training will be Provided
Must have Strong Attention to Detail
Must have a Positive Attitude and a Strong Work Etic
Must be able to follow Manufacturer Recommended Procedures
Must be able to keep up with a fast paced environment
Must be able to drive a manual transmission vehicle
Must be able to pass pre-employment screens (Background and Drug)

175

Export Customer Service Agent Resume Examples & Samples

Customer Service related systems
Build a good multi-level network across Maersk Line Liberia organization and Cote d’ivoire Cluster
Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers' expectation and etc
Team work, cross-functional management & cross-cultural management
Business rules in Agent's Manual
Process improvement (ad-hoc)
Minimum 1-2 years’ experience in logistic field. Customer service is a plus
Possess excellent communications i.e. verbal, written ,adequate skill in English with interpersonal skill
Open minded and high ability to handle change and challenges smartly
Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when require

176

Customer Service Agent Resume Examples & Samples

Gain full understanding of First Pass Accuracy goals and contractual KPIs with respect to CRS coding. This will be achieved by working with Operations Management and Quality Assurance
Responsible for corrections and counseling in regards to coding errors
Provide daily, weekly, monthly reporting to upper management
Support monitoring process of representatives with respect to coding
Communicates with co-workers to research problem and find solution
Ability to coach, develop and motivate team members to exceed all program and department goals, including quality and production
Computer literacy in Excel and Word with knowledge of ACD and other platforms
Proactive, highly motivated individual with a strong work ethic and professional demeanor
Ability to provide excellent customer service support within a professional, fast-paced environment
Above average listening and comprehension skills required
Excellent verbal/written communication skills, interpersonal and time management skills required
Able to demonstrate hands-on leadership, initiative and professional behavior

177

Customer Service Agent Resume Examples & Samples

Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
Apart from religious observation, must be able to work on the weekends and holidays

178

Overnight Customer Service Agent Resume Examples & Samples

Provide all customers with undivided attention while assisting them
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensure the return date and time on the rental agreement is accurate
Review all charges at the time of vehicle return
Prepare the Rental Agreement Folder with all required information
Maintain the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Must have a minimum of 1 year of sales experience
Must have a minimum of 1 year of face to face customer service experience
A minimum of basic level experience and understanding of a PC and Microsoft Office Products Required
Must be willing to accept $10.00/hr
Apart from religious observation, must be able to work overnight from 11:00 PM-7:00 AM with days off during the week

179

Summer Seasonal Customer Service Agent Resume Examples & Samples

Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
Minimum of 1 year face to face experience handling customer service functions
Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last three years will disqualify you from employment
Wednesday through Sunday nights (starting between 4-6pm and ending between 12:30am-2:30am)

180

Seasonal Customer Service Agent Resume Examples & Samples

High School Diploma or G.E.D. required
Must have a valid driver's license with no more than 2 moving violations on driving record in the last 3 years
Must be available to work a flexible full time seasonal schedule

181

Lead Customer Service Agent Resume Examples & Samples

Greets and answers customer questions and provides assistance based on each customer’s needs and requests
Gives out business cards to ensure customer loyalty and location’s pledge to customer service
Assists with vehicle checks, when time permits
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Provides all customers with undivided attention while assisting them
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Leadership role experience is preferred

182

Waikiki National Customer Service Agent Discovery BAY Resume Examples & Samples

Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers
Identifies and attends to the customer by name, verifies rental agreement and reservation
Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service
Prepares any and all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate return service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures a smooth and effective return service, and maintains work area in a safe and clean condition
When assigned, answers the telephone in a friendly, helpful and prompt manner
Must have a High School Diploma or GED
Apart from religious observation, must be able to work a flexible full time 40 hours per week schedule which will include weekends and holidays

183

Customer Service Agent Resume Examples & Samples

Responsible for processing of customer orders from receipt of order until delivered on time and in full at the customer
Check whether the orders are in line with the sales contract/quotation or agreement and follow their forecast regularly (ensuring payment term/incoterm for export orders is workable and correct)
Check correct set up of contract in the system and release accordingly
Work proactively with the customers to place their orders well in advance according to their forecast and get information about important changes at the customer ( regular update in sales orders notes/text)
Agree and negotiate customer requirements for export shipping documentation and labelling according to T&L limitations
Agree with customers on delivery dates, hours and place and work with supply chain offices in order to meet the customer requirements, within T&L rules
Follow up of shipment status and informing a customer in case of delay or changes of delivery dates, including vessel shipments for export orders
Follow PPP in order to : maximize the payload capacity, keep the loading/packing procedures
Follow first delivery care procedure if applicable
Immediate update about delivery issues to the customer and CSA’s superior
Close cooperation with Billing and Credit Control department, participates actively at the planning of orders by prompt and open communication with sales, production and transport planning team
Contact with banks relating to Letter of Credit , Documentary Collection export orders
Follows up a billing tracker and a dispute report and takes necessary actions to solve open issues ASAP
Complete monthly reports FATP/SATP
Complete / update regularly customer specific list with all details needed (contact, special requirements etc.)
Processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints
Share all relevant technical , quality, transport etc. documents/certificates
Daily communication and excellent cooperation with the Sales department and customers – both written and on the phone
Follow T&L health & safety procedures, attend safety and all other compulsory trainings
Assists and substitute his/her colleagues as a backup according to internal rules
Support a training of newcomers
Prepare work instructions; process documentation when needed
Be available on duty when necessary (e.g. shared Christmas period working day cover) in order to support the business
Any other duties delegated by Manager/ Team Leader

184

Call Center Customer Service Agent Resume Examples & Samples

Assisting customers with eligibility requirements and completing recertification, including reading disclosures and attestations
Capturing caller information and sending out applications
Follow instructions and maintain high levels of confidentiality
Provide potential new customers with program specific information and application assistance
Research accounts and provide account status updates
Refer customers to appropriate departments for further assistance
Perform duties as assigned by manager
Ability to multitask and use multiple systems on multiple platforms
Ability to identify customer problems and take appropriate actions in the correct system
Ability to remain calm under pressure and handle upset callers
Active listening skills and ability to ask clarifying questions to gain understanding
Must demonstrate patience and compassion toward callers
Ability to take constructive criticism and have a willingness to change
Maintain confidentiality and professionalism
You must be at least 18 years old and pass a background screening and drug test

185

Customer Service Agent Resume Examples & Samples

Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation
Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue
Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
People who thrive on making the customer, central to everything they do – ensuring a best in class customer service
Excellent communication skills, both written and verbal, and a high level of numeracy
PC literate in Microsoft applications
Strong inter-personal skills
Proven objection handling and decision making skills
A genuine customer focus and desire to work with people
Demonstrable investigation, analytical and customer resolution experience
Fluency in Swedish in addition to English is required for this role

186

Customer Service Agent Resume Examples & Samples

To constantly strive for customer satisfaction, quality targets and service levels
Working with our Corporate and Public Service customer base to resolve all post sales queries
Liaising with other business partners to resolve queries, improve the SLA and service given to these customers
Have involvement in conference calls and some face to face meetings with customers as necessary
Partnering with customer experience owners to identify improvement plans based on analysis of customer feedback from surveys
Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Improve knowledge of outsourced business partner, to deliver enhanced SLA's

187

Customer Service Agent Export Resume Examples & Samples

Experience in shipping is a plus
An excellent team player
Well organized, efficient and effective
Actively seek for continuous improvement
Fluent in Dutch and English, knowledge of French is a plus (written and oral)

188

Customer Service Agent Dutch Resume Examples & Samples

Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Dutch Market
Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
Processing of calls, e-mails and faxes in Dutch
Maintaining and improving the quality standards
Acquisition of customer-related data in the database
Documentation of problems and solutions in the database
Native level in Dutch and fluent in English
Basic German to communicate within your team, any additional language is a plus
Good computer skills
Experience within a fast moving, customer centric environment
People orientated and team minded
High sense of customer and service orientation

189

Customer Service Agent Resume Examples & Samples

Manage in & outbound calls, customer emails, letters or online chat enquiries and social media administration
Adhere to FCA guidelines, business Treating Customer’s Fairly & conduct risk culture, Data Protection, Complaint and Departmental processes
Achieve Departmental service level agreements, annual role objectives and KPI’s
Support in delivering initiatives to drive efficiencies across Sales and Service, Assistance and Claims Departments
Demonstrate risk awareness, ownership and accountability
Demonstrate flexibility to support business, peers and internal changes to meet requirements
Undertake training and deliver on the training and competency scheme
Support in achieving a satisfactory outcome in internal and external audits
Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request
Carry out accountabilities and objectives within the framework of AIG’s policies, procedures and processes
Experience of working in a customer service environment, call centre or office would be ideal, but more importantly are the skills and strengths to enable you to excel within our team

190

Bulgaria Customer Service Agent Resume Examples & Samples

Manage current accounts portfolio and actively approach potential clients in order to find new business opportunities
Establish good working relationship with existing and new clients and strive to retain and develop their business with Maersk Line
Develop deep understanding of clients’ businesses and Maersk Line value proposition
Respond in a timely manner to queries (both internal and external) and to strive at all times to meet established quality guidelines
Offer verbal and written customer liaison regarding freight rates, service parameters, schedule information, release and cut off information, changes in destination, delays in transit and other customer inquiries
Be closely interacting with other teams in the company locally and internationally
Actively promote e-channels

191

Customer Service Agent Resume Examples & Samples

Communicate with domestic customers and their offices
Comply with all U.S. regulations
Track and trace cargo
Invoice customer accurately and timely for provided services
Work well in a team environment

192

Customer Service Agent Resume Examples & Samples

Daily Business
In charge of all issues after sales activities
Thoroughly understand and comply with policies, procedures, manuals, guidelines, conference rules and regulations
Working with GSC team to fulfil customer’s requirement
Manage customer’s expectation with skilful communication step
Participate daily commercial activity
Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner
Follow company policy and handle exceptional request from customers, like claim, COD, late gate-in, return shipment, sale lead, re-stuffing, DIT etc
Proactively monitor and manage the end to end shipment process to ensure cargo is transported as per transport plan that promised to customer and/or keep customer information for any relevant deviation
Provide hyper care service for new on board customer to dig out more cooperation opportunity
Understand our strength and selling points. Positively promote with customer
Trade related task completion within timeframe
Ownership
Response to customer calls within 30 seconds
Protect company reputation, resource and asset. Respond Outlook Messages / Case management / requests etc., latest by end of current working day or within 24 hours in correct manner and with appropriate wordings
Timely IPCC log-on/log-out during office open hour. Turn to ready as soon as back to the seat. Timely inform customer for the change and new company requirement, to avoid extra cost due to neglect. Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction. Keep every involved desk in the same page to ensure efficiency. Be alert with possible service failure and ensure all relevant parties are involved to prevent it from happening, especially for emergencies. Facilitate customer on E-Commerce
Build up good relationship with customer and prioritize different customer by offering tailor-made service
Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company
Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. Deliver all your commitments to customer, including but not limited to call back customer by committed deadline
Always conduct good communication with both external & internal customers & peers. Leave space to others
Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact
Handle customer complaints and claims promptly and sensitively in accordance with company policy
Turn claims into opportunities by handle them extra well and impress your customers
Attend to both internal/external visitors courteously and appropriately
Ensure that customers feel pleased, trusted and cared for
Team Work
Evaluate waiver request in line with company policy/ commercial character. Escalate to correct desk with suggested waiver amount in connection with authority matrix
Develop and share trade/customer service -specific knowledge and experience with team members especially to new members to increase efficiency for whole team
Ensure timely attendance to team meeting and express thoughts and ideas in the appropriate manner
Give proper handover to your back-up colleagues at least 1working day prior to leave/ travel. Facilitate backup to understand your customer well and highlight the pending issue and exceptional case
Give full support to leave staff and appropriate handover after they return
Response all messages for your supported leave staff as self responsible customer. No reminder is permitted
Other Responsibilities
Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer
Work out SMART action plan and carry out by deadline. Proactively approach Manager on training and PDP follow-up
Follow all HR/FIN policy and guidelines as listed in employee hand book
Use LMS as self-learning tool. Finish all assigned courses by due date
Be professional and never bring personal emotion to work
Attend and organize WIG session and update scoreboard timely
Other tasks assigned by manager

193

Customer Service Agent Resume Examples & Samples

Pay: $11.00/hr
Hours: Part-time position reporting to DFW Airport (no security clearance required)
Must be able to work one or both of the following schedules

194

Overnight Customer Service Agent Resume Examples & Samples

Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information
Minimum 1 year experience handling basic customer service and office administration functions
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Apart from religious observation, must be able to work overnights, weekends and holidays. Shifts run from 11pm-8am

195

Customer Service Agent Resume Examples & Samples

This position pays $11.50/hour
Must be able to work night shifts: 8pm-4am
This position pays $11.50/hour
Apart from religious observation, must be able to work night shifts: 8pm-4am

196

Depot Customer Service Agent Resume Examples & Samples

Handling inbound customer calls
Handling inbound supplier calls
Making outbound customer calls
Liaising with warehouse supervisor on rescheduled deliveries
Assisting with general depot administration duties
Making outbound calls to drivers to chase customer delivery eta’s
Administration experience within a busy environment, processing a high volume of work
The ability to deal with both internal and external customers
A competent user of the full Microsoft Office suite
Proven ability to produce work of an extremely high standard, paying meticulous attention to detail at all times
Ability to prioritise and work flexibly in order to complete ad-hoc duties
Experience of working within home delivery distribution is desirable
Ideally, previous experience in a similar environment and role
To be adaptable and flexible
Good standard of Literacy and Numeracy
Customer focussed and team orientated

197

Customer Service Agent Resume Examples & Samples

Frontline Customer Care for the company both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
Communication to Customer Care Manager in relation to all customer care & support issues
Time management of effective customer care delivery
Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
Continuing improvement to customer care administration and work methods
Effective “handover” to following Customer Care staff members – clear, concise and detailed information
4)Communicating with Customer Care Manager 10% Effective communication and administration control – clear, concise and up to date on all issues Clear avenues of communication. “Open office” accessibility information
5)Special Project Work / Product Work as required 5% Enthusiasm to take on new tasks and project / product work – cooperation with internal and external customers Effective results achieved in good time
Native speaker of French. Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, Spanish, Brazilian Portuguese or German is also essential
Solid experience in Phone Sales preferable but not essential

198

Procurement Customer Service Agent Resume Examples & Samples

Teamwork Orientation: works cooperatively & collaboratively and demonstrates effective team behavior across Customer Service and all TH SPS Administrative and Operational areas, working as a team to maintain corporate and departmental standards
Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect
Initiative: Takes prompt action to accomplish objectives, goes beyond what is required, seeks to resolve problems without being asked
Problem Solving – Analyzes interrelated elements of problems and works systematically to solve them, uses sound judgment to develop efficient and feasible resolutions to challenging issues
Relationship Building – Able to develop and maintain relationships with a variety of types of positions and individuals at both the National and MO level
Organizational Ability:High. Ability to set and organize own work priorities frequently based on customer needs. Ability to assess priorities and self direct work flow in an high paced, volume driven work flow environment requiring frequent shifts in (re) prioritizing work assignments to meet customer needs and departmental goals
Language Ability: High. Ability to read, analyze and interpret general business procedures, governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, customers, and colleagues
Math Ability: Medium: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Reasoning Ability: Very High: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of verbal and written instructions in text or diagram form and deal with several abstract and concrete variables
Computer Skills: Medium: Must have demonstrated knowledge of appropriate applications: Excel, MS Office and use of the web applications. Knowledge of Lawson or an ERP application is preferred. Must be meticulous in attention to detail and skillful in data entry, since it has the prime responsibility of identifying the types of inquiries and complaints the corporation receives, and accurately logging the issues for tracking and trending
Working Environment: Work will generally be accomplished in an office environment and must be able to operate a computer, telephone, and other office equipment. Must be able to file and maintain office records

199

Customer Service Agent Resume Examples & Samples

Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Select locations may perform reservations functions
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Strong diplomacy and teamwork skills
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required

200

Customer Service Agent Resume Examples & Samples

Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to provide to meet the requirements of the customer. You will be expected to achieve the individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed Service Levels are met. This will consist of meeting or bettering a set number of actions per working hour
Provide customers with specific and accurate product and service information to maintain quality service provision for all Contact Centre accounts
Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all Contact Centre customers
Have the capability to work on different Contact Centre accounts on a simultaneous basis to enhance overall Contact Centre productivity
Achieve or surpass a set call Quality score on a weekly and monthly basis which will involve having calls recorded and assessed by a Quality officer / Team Leader, followed coaching and feedback
Stay fully knowledgeable on all aspects of each Contact Centre account. Subject matters include but are not limited to revised Standard Operating Procedures, new products and promotional campaigns
Ensure 100% accuracy when completing Contact Centre account related call logs / customer case logs for every call handled

201

Customer Service Agent Resume Examples & Samples

Obtain customer information and data, input consumer data and file information
Contacts other departments and perform follow up calls to dealerships
Review individual customer cases providing mediation on behalf of client

202

Customer Service Agent Resume Examples & Samples

Previous experience or qualifications in the Beauty industry are essential
A passion for Beauty and E-commerce
Professional and friendly telephone manner

203

Customer Service Agent Resume Examples & Samples

2+ years of experience in Client Services in the transportation industry
Ability to prioritize and multitask
Reliable, positive and professional demeanor
Ability to work with all levels of staff and the capability to be a strong team member

204

Customer Service Agent Resume Examples & Samples

High School diploma / GED or higher from an accredited institution
Minimum one (1) year of experience working directly with customers in a customer service role
Minimum one (1) year of computer experience
Technical and or previous law enforcement background a plus
Positive / team oriented attitude; works well with others in a team environment
Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
Proficient in verbal and written communication skills, including excellent listening skills

205

Customer Service Agent Sealand Colombia Resume Examples & Samples

To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to end shipment lifecycle by working closely with the customer and internal teams
Be fully responsible for customer satisfaction and experience on interaction with customers
Build strong relationships with Sales
Promoting the SeaLand Brand in daily interactions

206

Customer Service Agent Resume Examples & Samples

Answer customer questions and provide assistance based on each customer's needs and requests
Must have a High School Diploma or equivalent
Must be 18 years or older
Must have a valid driver's license with a satisfactory driving record (no more than 3 moving violations within the last 3 years and no DWI/DUI's within the last 5 years)
Aside from religious observance, must be available to work full time 30-39 hours per week; including nights, weekends and holidays

207

Customer Service Agent Mexico Resume Examples & Samples

Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Processing and securing passenger luggage
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
Two years of customer service or community service experience required
Must be fluent in Spanish and English required
Possess exceptional interpersonal skills
Able to participate in paid training in Seattle, WA required
Able to learn and operate a computerized reservation system
Able to accept a starting part-time wage of 3960 MXN/month

208

Customer Service Agent Resume Examples & Samples

High School Diploma / GED or higher from an accredited institution
Minimum of one (1) year of experience working directly with customers in a customer service role
Minimum of one (1) year of computer experience

209

Customer Service Agent Resume Examples & Samples

Organize and maintain cleanliness of rental office/cashier booth area
Knowledge and skill in the operation of car rental software and hardware
Knowledge of car rental operations
Ability to speak and understand English
Car rental product knowledge and ability to use effective and approved sales techniques, as required
Prefer 9 to 12 months car rental or sales experience
Valid driver's license as required by state

210

Customer Service Agent Tier Resume Examples & Samples

Lead the resolution of priority escalations from Expedia Inc Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relation & Social Media sources, as well as issues filed with Government Consumer Agencies
Research, analyse and resolve Customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
Manages case intake and resolution volumes for areas of responsibility to ensure response time goals are met
Effectively resolve all priority Complaint & Transaction escalated issues for respective sub-region
Research and analyse data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close Customer and Supplier issues
Work with Training Department & onsite Service Delivery Managers to assist with training input for new hires and refresher training for tenured Agents
Establish and maintains positive working relationships with agents, peers, management, corporate, network, co-workers, and partners
Manage resources to ensure established service levels are achieved at all times
Must have proficiency of payment processing and reconciliation
Must maintain confidentiality
Team player within EMEA Service Delivery, Expedia Inc and external partners
Occasional on-site attendance as required
Customer centric attributes and traveller-focused with the ability to work effectively and professionally with both internal and external Customers
Ability to perform work activities requiring negotiating, instructing, supervision, persuading or speaking with others
Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills in all lines of business
Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or Customers
Strong verbal and written communication skills with fluency in at least one major European language a distinct advantage. Ability to assess Customer needs and adjust communication style accordingly
Strong technical skills and computer knowledge, including all Microsoft Office programs, with preference for extensive knowledge of Expedia Inc Tools, Amadeus & Worldspan (GDS knowledge Proficiency with Website and Functionality)
Thorough and complete knowledge of travel industry procedures, policies and applications in UK/EMEA
Ability to identify business inconsistencies and/or red flags
Ability to adapt well to change
Creative problem-solving skills
LI-FK1

211

Customer Service Agent Resume Examples & Samples

Create service tickets for issues
Customer Service Oriented, Positive Attitude
Type 30 WPM; Proficient in MS Office applications
Must Be Able to Work in a Call Center Environment
Work shifts range from 4am – 10pm PST, Sun - Sat including holidays

212

Loan Accounting Customer Service Agent Resume Examples & Samples

Answers incoming calls; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
Provides timely and accurate customer service support, resolving or escalating complaints, and providing information
Maintains current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations
Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online or via mail, or performing data entry
Performs other job related duties or special projects as assigned
Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines
Customer service orientation with effective problem solving abilities
1 year of call center experience or 1 year branch banking experience preferred

213

Customer Service Agent Resume Examples & Samples

Adheres to SYKES policies on ethics and integrity
Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients
Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution
May support employee development through coaching, counseling, and training
May identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
High school diploma or equivalent required. Post high school education preferred. Six months’ experience in customer support required. Previous SYKES Customer Service Agent experience required
Knowledge of client procedures and products
Knowledge of PC functions in a Windows environment
Understanding of troubleshooting processes, technology and tools preferred
Strictly adheres to the company’s policies
Ability to effectively present information and respond to questions from team managers, team members, clients, and customers
Ability to effectively document case notes and respond to customers in a written format (e.g. chat, email)
Ability to act with integrity and trust in all work interactions
Ability to be trusted with confidential information
A team player with the ability to build rapport and establishes trust with coworkers and customers
Must be able to adhere to attendance policies (Training & Work Schedule)
Must be able to work weekends

214

Customer Service Agent Resume Examples & Samples

Researches and follows up on questions identified during monthly business review
Ensures that all customer account information required to support call management
Periodically performs duties of the Customer Service Agent Assistant as overflow demands

215

Customer Service Agent Resume Examples & Samples

Single-Point-of-Contact to customer. Ensure your customer’s needs and expectations are met. Follow through with requests to completion
Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time
Create new customers and maintain existing. Ensure customer’s address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in Prism and Salesforce. Modify as necessary based on information provided by the customer, Sales and/or the Credit department
Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner
Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations

216

Customer Service Agent Resume Examples & Samples

Build and maintain (internal/external) close customer relationships
Execute on-boarding and training programs in an standardized manner
Perform pro-active routines as per business needs
Ensure programing of services requests are met as per timeline agreements
Ownership on customer exception handling
Met deadlines for requests reporting and cross-functional communication
Related systems are properly and timely updated
Customers’ satisfaction
Process and best practices continuous improvement
Validation and handling of cargo requests
Cover agreed commercial customers’ requirements
Other duties oriented to the function
Bachelor’s Degree in administrative or foreign trade careers
3 years’ experience in the industry and/or customer service area
Intermediate to advance English knowledge written and spoken
Service oriented mindset
Sense of urgency and stress handling
Intermediate to advance Microsoft Office knowledge
Day to day deliverables through timelines and quality
Customer Service processes mapping and standardization regular updates
Accessibility and efficiency compliance
Pro-active and communication routines compliance
Customer Satisfaction survey
Commercial experience (sales or customer service)
Industry experience (internal and external)
Technical experience in the related systems preferably

217

Customer Service Agent Resume Examples & Samples

Scheduling appointments and consultative sales of additional or bundled products
Troubleshooting issues with customers’ equipment (e.g. cable box, DVR, remote devices)
Open to working flexible schedules that may include weekends or late hour
6 months minimum customer service experience; 1+ years preferred
6 months minimum with multiple software applications; 1+ years preferred
6 � 12 months experience in a high volume, customer service/call center position preferred
Complete the application for Customer Service / Tech Support Representative (Rep 1, Customer Care)including uploading a current resume
Complete & pass the assessment that will be emailed to you immediately upon completing your application

218

Customer Service Agent Resume Examples & Samples

Must be a team player 
Positive attitude in terms of learning and working  Winning mentality
Passion to build relationship with customers by interaction and communication, ability to develop new customers and business 
Stakeholder management 

219

Customer Service Agent Resume Examples & Samples

Fluency in written and spoken French
Ability to work in line with compliance rules and regulations and display core values and behaviours
Effective communication skills with customers and colleagues alike
A keen eye for detail and the ability to retain information
Strong organisational skills and effective time management
Efficiently able to navigate a number of computer programmes to multi-task and change direction/focus quickly
Excellent problem solving skills and able to use initiative
Energy and drive with a passion for delivering excellent customer service
Ability to excel independently and/or as a team
Ability to remain focused and keep up with fast paced environment
Adaptability and handle changing environments with ease
Fluent written and spoken English essential. Additional languages not essential but would be an advantage

220

Customer Service Agent Resume Examples & Samples

2+ yrs of customer facing service experience
Previous shipping or logistics industry experience
Salesforce.com experience

221

Customer Service Agent Resume Examples & Samples

To constantly strive for Client satisfaction, quality and service levels targets
Working with our Corporate and Public Service Client base to resolve all post sales queries
Liaising with other business partners to resolve queries and improve the service to our Clients
Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
Experience working in a Customer Service or Contact Centre environment
Financial or banking environment experience preferred (not essential)
Experience working on multiple issues across a number of systems

222

Customer Service Agent Resume Examples & Samples

Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
Be fully responsible for customer satisfaction, own, manage all customer facing activities like telephone calls, mail correspondence and client meetings
Commercially mindful – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and issue resolution ownership

223

Customer Service Agent French Speaking Resume Examples & Samples

Delivering excellent customer service in line with Computershare’s values
Resolving customer enquiries completely, first time
Being supportive of developments within the business
Fluent in English language and French Language
A desire to provide a top notch customer experience
Competent keyboard skills and familiarity with modern office software
Good time-keeping
Flexibility to work a reasonable number of extra hours during peak demand

224

Customer Service Agent Dutch Resume Examples & Samples

Providing a high-quality, accurate service every time
Being flexible to respond to the needs of our customers
Be open to learning new skills as your competency grows
Fluent in Dutch and/or Flemish language
Strong communication and grammatical skills, both verbal and written
Attention to detail to ensure accuracy
Ability to listen/read with care, identifying complete customer requirement

225

Parking Customer Service Agent Resume Examples & Samples

Strong customer service and cashiering experience in a high demand environment
Experience reconciling accounts and/or reports
Demonstrated proficiency with Microsoft Office programs such as Excel and Word
Excellent interpersonal and communication skills with the ability to work with diverse and irate customers in a team-based environment; and provide accurate, detail oriented results
Must be able to safely and frequently move and handle up to 30 lbs
Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer
May need to work additional hours outside of normal schedule to meet the needs of the department and division
Must be able to work in a variety of weather conditions
Experience working with database applications
Knowledge of Virginia Tech Campus
Knowledge of parking rules and regulations

226

Customer Service Agent Resume Examples & Samples

*We are hiring for Part Time only****
*Southwest Airlines will consider your interest for the El Paso Customer Service Agent position if you are currently a resident of Texas or can provide established residency in the state of Texas***
*If you are not selected for this job posting, you will not be eligible to reapply for this position in El Paso for 12 months from the day of interview***

227

Qr-customer Service Agent Resume Examples & Samples

Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction
Handling of multi products/services as required by the organization
Maintain liaison with all operational areas and keep abreast of policy and procedural changes
Ability to work as a member of a team
The initiative to work independently

228

Customer Service Agent Resume Examples & Samples

Provide phone (inbound and outbound), email and chat support to CustomFun365 customers
Act as a champion of the CustomFun365 brand
Drive sales, interest and excitement around CustomFun365
Demonstrate knowledge about CustomFun365’s merchandise, printing process, and delivery options
Investigate customer inquiries about CustomFun365 products and orders
Review and release CustomFun365 orders for processing
May be required to perform any of the above functions at any of the company locations
Work in the Call Center Department office environment requires in-person collaboration among colleagues and contractors

229

Customer Service Agent Resume Examples & Samples

Build and manage (internal/external) close and deep customer relationships
On boarding of new customers
Analyze business scenarios and offer options to customer instead of saying “No”
Reduce customer stress from dealing with a large company
Ask for more, always aim for opportunities
Provide phone, e-mail & e-commerce support
Focus on tracking cargo to the vessel, on problem resolution and on setting expectations
Maintain open communication channels with GSC, monitor execution of processes and transactional tasks remaining accountable for end results
Create a sense of urgency, when it is impacting a

230

Distribution Clerk / Customer Service Agent Resume Examples & Samples

Understand and adhere to company and site health and safety rules
Update driver’s hours, holiday, and sickness onto the appropriate records
Ensure all accident forms are completed actioned and filed correctly
Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
Correct planning of routes using a computer based planning system
Work according to the Safe Systems of Work (SSOW) at all times
Adherence to Company health & safety / security policy and procedures
To open up & lock up the depot as and when required
Respond to Customer Service queries on a daily basis
Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness
GCSEs or equivalent in Mathematics and English

231

Customer Service Agent Resume Examples & Samples

Rail programs within operative times, documentation handling and import and export cargo readiness
High school degree certificate - Bachelor’s Degree is desirable
Knowledge of intermodal terminal operations
Intermediate Microsoft Office knowledge

232

Customer Service Agent Resume Examples & Samples

Proactively retain policies via inbound and outbound cancellation calls where appropriate, in line with the company retention strategy
Consistently offer an opportunity for customers to provide feedback via service tick to ensure the business continually improves the service we provide
Deliver excellent customer service for our clients and customers by responding to all written correspondence and take the appropriate measures to resolve any enquiries
Responsible for essential maintenance of customer’s policies by ensuring all data is captured and processed accurately in accordance with agreed service and quality standards
Ensure TCF standards are maintained and data protection is delivered consistently

233

Customer Service Agent Resume Examples & Samples

Answering phone inquiries – Helping physicians and nurses know what products to purchase and how to maintain their own credentialing
Email Support – Answering customer requests in a timely and informative manner
Sales Support – Helping onboard new institutional clients (Universities, Medical Schools, Nursing Programs). Assisting customers with their purchases
Coordination with outside teams: Working with marketing teams on executing customer service objectives for campaigns, reporting issues with our product to the technology team, and others will be essential to this role
At least one year in a fast-paced customer service environment preferred
A high level of proficiency in the following areas is required
Attention to detail is the most important element of this position. BoardVitals competes in a highly regulated industry, and the ability to check and double check paperwork is extremely important
Social skills and the ability to communicate with customers are also highly desirable in this role
Ability to work up to 20-25 hours per week. Flexibility to work weekend, evening, and holiday hours required
Work remotely with the ability to come into the New York office for training and meetings

234

Customer Service Agent Resume Examples & Samples

Check-in Specialty Marketing packages
Assign units
Issue room keys
Collect deposit and taxes
Issue parking permit
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages
Qualify guests for presentation
Courtesy call guests after check-in
Provide customer service to all Specialty Marketing packages
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed
Maintain various departmental reports

235

Customer Service Agent Resume Examples & Samples

A minimum of 2 years of customer service or community service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 WPM
Flexibility to work varied shifts (e.g., weekends, holidays)
Ability to participate in paid training
Ability to lift up to 50 pounds on a consistent basis
Ability and willingness to accept a starting pay of $12.47 per hour
Ability to learn and operate a computerized reservation system
Ability to adapt to performing work according to set procedures
Ability to anticipate needs of others in a fast paced environment
Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire

236

Customer Service Agent Resume Examples & Samples

Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment
Must be able to follow department policies and procedures and easily adjust to new and changing policies
Promote Sorenson products and services -- help customers bring a TDN (ten-digit number) to Sorenson from another provider, set-up and explain features and install new accounts
Must be able to work fast efficiently and accurately
Show an ongoing willingness to accept additional duties as assigned by manager
Multi-tasking skills required
Possess excellent cognitive skills
There are two groups within Customer Service for two languages. Depending on the job opening, the following language requirements are
A minimum of two years experience working in customer service
A minimum of two years experience working with Excel & Word Documents
Must possess, at a minimum, a High School Diploma with proven employment capabilities

237

Customer Service Agent Resume Examples & Samples

Must be able to work fast, efficiently and accurately
Must be fluent in ASL
A minimum of two years experience working with Excel & Word documents

238

Overnight Customer Service Agent Resume Examples & Samples

This position is located at the Orlando Airport
This position is an overnight shift
This position pays $10/hour
This position is Full-Time (40 hours/week)
Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays
Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays: Thu - Sun: 6pm-4am, Mon/Tue/Wed: OFF

239

Senior Customer Service Agent Resume Examples & Samples

Address on average 30 - 50 inbound inquiries each day from internal & external customers within a structured environment
Process customer confirmations and investigate shipment status
Accept and process transactions in SAP/CRM
Effectively set priorities to meet service levels while following department guidelines
Achieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectives
1+ years of customer service experience
Following successful completion of training, must be able to work flexible hours Monday through Friday between 7 AM and 8 PM (average 30 hours/week)
Ability to accurately type a minimum of 25 words per minimum
Bachelor’s Degree completed or in process
Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment
Excellent problem solving, investigation and troubleshooting skills
Ability to prioritize work flow while utilizing strong time management skills
Ability to exercise good judgment in decision making

240

Customer Service Agent Resume Examples & Samples

Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone, via chat and over email, or through Marketplace messages
Processes customer exchanges, returns according to established company policies and procedures
Provides timely feedback to the supervisor regarding service failures or customer concerns
File damage claims and traces for lost packages
Create courier shipping and return labels
Input tracking
Work closely with the warehouse and vendors to solve customer requests, issues
Minimum: 1 year Customer Service Experience
Computer Experience
Quick and accurate typing skills
Proficiency in Excel (preferred, but not required)
Must be able to write and type quickly and grammatically correct
Must be able to talk, listen and speak clearly on telephone

241

Customer Service Agent Resume Examples & Samples

Owns and manages the customer experience of Essential customers
Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
Build strong relationship with the customers
Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

242

Customer Service Agent Resume Examples & Samples

Accountable to welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide adequate answer. Also incoming requests comes from telephone, fax, and e-mail
Call dispatching either by phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachable
You will also support the Supervisors in maintaining the Fitter scheduling
Supporting the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports
Accountable to make the contact as easy as possible for the customer and provide adequate information
Accountable to identify safety situations, and manage these by giving the adequate safety instructions as described in our global safety procedures. You will shows empathy, be aware about customer feeling in such situation and provides adequate safety advice to calm the passenger
You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit
Gather sales lead notification and forward to relevant departments

243

Customer Service Agent Resume Examples & Samples

Associate’s degree preferred, high school diploma or equivalent required, plus a
Minimum of five years of service industry experience managing service operations and /or service scheduling
Must have the ability to simultaneously handle a large and diverse number of projects,tasks and issues with tact, cooperation, and persistence

244

Lead Customer Service Agent Resume Examples & Samples

Maintain a positive, professional manner
Close sales and exceed monthly sales targets
Utilize reports for analysis to prioritize and plan individual work load
Fact finding through Composer based on customer’s current purchasing trends and answers
Maintain extensive product knowledge, supporting sales promotions
Generate new sales through pre-call planning, prospecting, and cold calling potential customers via the phone to meet and exceed set goals. (average 45-65 outbound calls a day)
Minimum of 6 months in North America Customer Service Food Safety Specialties successfully completing Sr. Customer Service Agent II functions or equivalent CCS, and SAP experience
Higher education degree completed or in process
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)

245

Customer Service Agent Resume Examples & Samples

Review RET 12 and 13 daily to authorize and release or refuse returns held in those screens
Credit & rebill in ORD45
Credit and Rebills in ORD 25/30
Claims against delivery companies also advise the courier of large or heavy orders
Clear TEL 10 report (order stuck in the system), deleting back orders when product is discontinued
Review ORD 61 (Quantity errors) and clear ORD 15 daily (fix order)
All narcotic signature reporting and follow up
Narcotic and precursor suspicious transaction investigation, checked for abnormal purchases
Matching narcotic returns with the authorization to return
Prepare the narc and cyto package for return
Promotion ship dates, Uploads, Cancel promo orders, add to promo orders, pop kits (follow up), RPT 54 for promo sync
Protus for delivery issues and recalls
Send telxons for repair if we can't fix them, provide telxon training
Review AA pack-out report and contact customers accordingly
Post-Secondary education completion of a related college certification program preferred
2 to 5 years of customer service experience - call centre experience is a definite asset
Exceptional telephone etiquette coupled with active listening skills
Proficient computer navigation and keyboarding skills
Strong computer and telecommunication skills including a very good knowledge of Microsoft
Dynamic person with a good sense of organization, excellent time management skills, attention to detail
Fluent English and French required, ability to speak and write
Ability to solve problems and resolve customer concerns in a timely manner
Excellent interpersonal and communication skills with clients and colleagues
Demonstrated ability to represent the company in a professional manner
Demonstrated reliability in punctuality and attendance
Demonstrates flexibility and adaptability to changing business conditions
Ability to multi-task in a demanding environment
Ability to follow the McKesson ICARE and ILEAD shared principals at all times

246

Customer Service Agent Resume Examples & Samples

Must be willing to accept a pay of $10/hour
Must be willing to work at the Sanford Airport
Apart from religious observation, must be able to work a full-time 40 hour/week EVENINGshiftschedule, including weekends and holidays

247

Customer Service Agent Resume Examples & Samples

To handle inbound and outbound telephone calls and other communication channels, accurately capture/document all queries according to internal policies and procedures
Fully investigate and analyse all queries or direct to the appropriate resolver group with a concise but comprehensive description of the important information
Communicating clear, concise and informative responses to customers, both verbally and in writing, ensuring the customer has been treated fairly during each interaction
Demonstrate an awareness and understanding seven stages of complaints handling: acknowledgment, assessment, planning, investigation, response, review, consideration of systemic issues
Demonstrate adherence to the 6 Treating Customers Fairly Outcomes at all times
Works effectively as part of a team and also to a high standard of performance (Customer Service Quality, Punctuality, attendance and flexibility etc.)
Ability to reassure customers that the company is committed to resolving problems and improving relationships
Shows a keen interest in continuous improvement initiatives & constantly seeks to achieve better standards of customer interaction and care
Follows company and departmental procedures at all times
Experience of a busy call centre and customer service environment with a full focus on the customer
Excellent awareness of internal policies: Security, Health & Safety
Education Required: Leaving Certificate
Knowledge of Equifax Consumer Data desirable

248

Customer Service Agent Resume Examples & Samples

Manage boot stock management orders processing in SAP for all Field Force, i.e. Retail and Horeca (Stock replenishment, cash sales, etc.) Follow-up on order schedules and contacts with V3 CRM administrator to investigate delays or no-shows
Provide information to Field Force employees on product changes, new prices and promotions
Run product availability checks and maintain up to date the portfolio file for Field Force orders
Assist Customer Service Manager or any stakeholders (e.g. Marketing finance) by solving Boot stock SAP issues
Ensure and maintain effective information flow with key stakeholder (e.g. Factory, Supply Chain, Field force incl. Managers)
Follow up on returns from direct customers and the Field Force, in collaboration with the production site
Swiss CFC certification or equivalent
Fluent in (Swiss-) German and French
Good level of English, knowledge of Italian is a plus
IT literacy: MS office and specifically SAP and Excel
Excellence in execution and high service orientation
Excellent communicator with all stakeholders and team player
2 years’ experience in Trade marketing customer service is an asset

249

Customer Service Agent Resume Examples & Samples

Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales. This includes gathering and preparing data for other departments
Special projects assigned as needed
Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
High School diploma or GED required. Associate's or higher preferred
Strong computer (windows/pc, excel, word, etc.) and keyboarding skills
Ability to maintain productivity and quality goals and keep up in a fast-paced environment

250

Overnight Customer Service Agent Resume Examples & Samples

Days worked may vary, but shift will start at 11:00PM and end at 7:00AM
Minimum of 1 year of commission or incentive based sales experience
Must have reliable transportation to and from work
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must not now or in the future require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
Must be willing to accept a pay range of $10.00-$12.00/hour, based on shift differential and monthly incentives
Apart from religious observation, must have availability for shifts starting at 11:00PM - 7:00AM

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