Customer Service Consultant Resume Samples

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F Ferry

Florence

Ferry

379 Roberts Rapids

Los Angeles

+1 (555) 321 3372

379 Roberts Rapids

Los Angeles

Phone

p +1 (555) 321 3372

Experience Experience

Phoenix, AZ

Customer Service Consultant

Phoenix, AZ

Jenkins, Abshire and DuBuque

Phoenix, AZ

Customer Service Consultant

Provides assistance to various Customer Group training functions for developing instruction/training
Receive and review individual performance metric reports and action plan with manager to understand individual performance
Maintain team and site level awareness of quality, productivity and efficiency. Work with supervisor to make improvements as necessary
May assist with developing action plans with Customer Service Management to resolve issues and build effective processes
Incorporate feedback on a regular basis, to improve your personal and professional development
Provide feedback on process and policies that would make the customer be a Promoter of Rogers
Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives

San Francisco, CA

Mobility Customer Service Consultant

San Francisco, CA

Berge, Kozey and Harris

San Francisco, CA

Mobility Customer Service Consultant

DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential
Coordinate with Global Mobility Consulting team and vendor partners on management of assignment data and system data integrity for all downstream processes
Talent Management
Relocation Management
· Relocation Management
Project Management / Organizational Effectiveness certified
· Project Management / Organizational Effectiveness certified

present

Phoenix, AZ

Customer Service Consultant, Maternity Cover

Phoenix, AZ

Thiel-Haag

present

Phoenix, AZ

Customer Service Consultant, Maternity Cover

present

Assist in booking customer appointments for in store services, partnering with other members of the staff where necessary
Assist customers with repair requests in regards to leather goods in addition to dealing with all alteration requests and collection
Be an informed, enthusiastic advocate for the Burberry brand, product, seasonal collections and product innovations
Deal with any customers wishing to return or exchange a purchase
To promote the Burberry ‘Collect in Store’ service, advising customers about the process and managing all ‘Collect in Store’ orders
Accurately record customer details using computer based and paper based systems where necessary
Persevere to overcome challenging situations

Education Education

Bachelor’s Degree in Professionalism

Baylor University

Bachelor’s Degree in Professionalism

Skills Skills

Ability to work in a fast-paced phone environment with professionalism, courtesy and tact
Strong problem solving capability
Excellent attention to detail
Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals
Good communication skills; is able to effectively communicate to all levels of management and customers,
Strong knowledge of benefit plans, policies and procedures
Good financial knowledge gained through several years of experience, ideally in the financial sector
Excellent customer service/people skills
Ability to manage multiple relationships
Strong research, investigation and problem resolution skills. Able to demonstrate ownership for issues pertaining to customer service questions, including researching and providing solutions. Good verbal and written communication and interpersonal skills. Ability to remain focused during situations in which customers may be frustrated. Good typing and data entry skills. Proficient reading and math skills. Strong work ethic

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15 Customer Service Consultant resume templates

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Customer Service Consultant Resume Examples & Samples

Must be fluent in English and speaking, reading and writing in any of the languages listed; French, German, Japanese, Korean andSpanish
Ability to work in a fast-paced phone environment with professionalism, courtesy and tact
Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools
Minimum 6 months of customer service experience

Customer Service Consultant Home Agent Resume Examples & Samples

Must be fluent in English and speaking, reading and writing in any of the languages listed; French, German or Korean
Ability to adapt to changes with technology; hardware, software, upgrades, application updates, etc
Strong verbal and written communication skills including de-escalation skills
Knowledge to self-diagnose basic connectivity issues and seek technical assistance as needed
Previous Call Center and remote agent experience preferred

Customer Service Consultant Resume Examples & Samples

Prior experience in providing customer service within a financial industry is a MUST. Individuals with previous call centre experience within financial services are welcome to apply
Excellent phone manners and communication skills with ability to provide great customer service on the phone to commercial business customers
Knowledge of Bank's cash management products/services, (commercial & retail) deposit, lending and investment products /transactional services is a huge asset

Call Center Customer Service Consultant Resume Examples & Samples

At least 6 months customer service experience is required
Ability to engage the customer with empathy
Simple problem solving skills

Call Center Customer Service Consultant Resume Examples & Samples

2+ years of customer service experience is required
Synthesize Information
Learning on the fly

Customer Service Consultant Resume Examples & Samples

Strong team player
Have great communication skills
Self-motivated to meet and exceed your
Embraces and adapts to change easily

Customer Service Consultant Resume Examples & Samples

You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your varied knowledge to address customer needs actively
You will be an expert in dealing with customers via phone, live chat and email dialogue and will be comfortable using a series of dedicated systems to resolve customer queries
You will ensure to understand and operate within Burberry’s approved policies and processes
You will be proactive as well as assist with ad hoc duties as directed by the management team

Customer Service Consultant Resume Examples & Samples

Demonstrate a successful track record of working in an administration role in a customer focused environment that required you to work to set targets and goals
You will be adaptable and cope well under pressure,
Professional and customer focused, always maintaining a high standard in terms of quality of work
Previous insurance experience would be advantageous

Customer Service Consultant Resume Examples & Samples

Have the ability to quickly come to grips with complex product rules and policy documentation
Have a strong systems and numbers bent; your ability to pair this with your skills in analysis and logic will be essential
Be an excellent communicator both verbally and in writing, as key tasks will see you responding with intermediaries, their support staff, underwriters and customers by phone, email and by letter
Be adaptable and cope well under pressure, whilst remaining professional and customer focussed, and maintaining high quality standards
Have a successful track record of working in an administration role within a customer focussed environment that has required you to work to set targets and goals

Customer Service Consultant Resume Examples & Samples

Previous experience within financial services, securities based lending or call center experience
Proficient with Word, Excel, and PowerPoint
Operational and Project Management experience
Bachelor's Degree

Customer Service Consultant, Seasonal Temp Resume Examples & Samples

As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers
You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales
You will be an expert in dealing with customers via phone, web and email dialogue
You will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity
Comply with the Company’s postal procedure
Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses
Carry out any additional duties as directed by the management team

Customer Service Consultant, Festive Contract Resume Examples & Samples

Resolving cases with a customer-centric mind-set – putting the customer first and feeling empowered to take personal ownership and accountability for the customer experience
Demonstrating passion for our rich brand heritage and history, using expert product knowledge to encourage customers to personally experience Burberry products, actively increasing sales revenue
Productively and responsibly contribute to the performance of the contact centre, ensuring service level targets are achieved

Customer Service Consultant Resume Examples & Samples

Provide outstanding customer service to AMP customers
Add value to each customer interaction by having a great conversation, understanding the customer needs and adapting to provide the best service approach
Achieve Key Performance Metrics, including customer advocacy, first call resolution and growth and retention leads
Meet quality assurance targets
Develop and maintain an in-depth knowledge of products and services including the legislative, technical, industry and organisational environment in which they operate
Confidently navigate and source information from multiple internal systems and reference materials
Communicate solutions to Customers/Advisers queries in a manner that they can easily understand
Take ownership of complex issues, from the initial query through to its resolution, while managing Customer expectations of the appropriate timeframe for resolution
Contact centre experience
Relevant financial services industry experience (financial protection- life insurance, income protection insurance; superannuation and investments) is highly desirable
Ability to work to KPI's such as (AHT, Quality, Compliance and Adherence to schedule)
RG146 and/or Diploma in Financial Services

Seasonal Customer Service Consultant Resume Examples & Samples

6 months previous call center experience in an e-commerce retail apparel business and likes being on the front line servicing customers
Strong PC skills including internet and windows-based applications
Demonstrates active listening skills, incorporating service based questions to resolve and retain customer loyalty
Able to multitask with multiple systems, while managing call times efficiently with a high degree of accuracy
Able to sit for long periods of time while answering large volumes of calls, processing customer orders on a computer
Minimum of 6 months customer service and sales experience
Previous Call Center experience preferred
Retail Apparel experience a plus

Customer Service Consultant Resume Examples & Samples

Possesses a Bachelor’s degree or an equivalent combination of education, training, and experience
Must possess a minimum of 2 years of experience in the Information Technology field
Must possess a minimum of 2 years of experience with operating systems, applications, hardware, and peripherals
Demonstrated knowledge of operating systems, application, hardware, and peripherals
Demonstrated knowledge of customer service and customer communication in multiple forms (e.g., email, calls, in-person, and social media)
Demonstrated ability to identify problems and their resolutions
Typically possesses experience with service operations: incident, request, problem, and identify management
Typically possesses experience with IT security policies and procedures, as well as access management and troubleshooting
Must be able and willing to work evening or weekend hours as necessary
Ability to coordinate multiple projects and adjust to changing priorities in a fast paced environment
Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning
Develops internal and external technical documentation. Contributes to the establishment and maintenance of software and documentation libraries
Manages user accounts, provides permissions/email account sharing, and creates/deletes shared server folders. Resolves end user problems
Trains and supervises student workers, as assigned. Provides leadership, guidance and direction to student workers. Evaluates performance and counsels student works, as assigned. May recommend disciplinary action
Participates in project meetings with technical departments to consult and produce project deliverables
Works with other personnel to ensure product adequately meets all department standards
Participates in testing software or new process flows
Conducts instructional classes and outreach sessions for university community
Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars
Liaises between the customer community and high levels of support or others within the department
Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
Bachelor’s Degree in Computer Science
3 years of experience in customer service
3 years of experience in the Information Technology field
ITIL Foundation Certification
HDI Customer Service Representative (HDI-CSR) Certification
HDI Support Center Analyst (HDI-SCA) Certification
HDI Knowledge Centered Support (KCS) Principles Certification
CompTIA IT Fundamentals/A+/Network+/Project+/Security+/Mobility+
Project Management Institute (PMI) Certificated Associate in Project Management (CAPM)
Experience in Higher Education

Customer Service Consultant Resume Examples & Samples

Provide empathetic customer service through respect, understanding and effective communication
Provide prompt escalation of issues and participate in the resolution and response back to the customer/adviser
Take responsibility for delivering 100% accurate information to customers and advisers
Meet individual productivity and quality standards as determined by the business
Investigate and resolve customer complaints in line with NAB Wealth complaint handling procedures, including legal and trustee obligations, service standards and file maintenance requirements
Provide assistance to employees within agreed timeframes to facilitate the efficient resolution of customer complaints
Identify continual service improvement initiatives and implement these ideas in collaboration with the team and other stakeholders
Have previous work experience dealing in a customer focused role
Have exposure and experience in using multiple databases and systems
Demonstrate strong attention to detail
Be able to work autonomously
Have proven experience of working towards deadlines and KPIs

Customer Service Consultant Resume Examples & Samples

Act as the one point of contact for employees on mobility policies, to ensure understanding of the policies and delivery of all mobility services
Perform routine assignment allowance calculations and reconciliations, investigate and respond to queries from associates regarding pre-assignment, on assignment and post assignment mobility activity and transactions
Coordinate the delivery of all services supporting their assignees including LOU explanation, assignment allowances and provisions, immigration, relocation, payroll instructions, tax preparation, Assignee Portal support and any other questions an assignee may have throughout assignment lifecycle
Execution based on assignment structure, employment arrangement and assignment setup
Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
Coordinate with Global Mobility Consulting team and Vendor partners on management of assignment data and system data integrity for all downstream processes

Mobility Customer Service Consultant Resume Examples & Samples

Customer Focus: Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives i.e. collaborates with the customer to identify and maintain focus on their needs. Delivers on all commitments in a timely manner. Monitors customer satisfaction; ensures the ‘voice of customer’ is understood by the HR team. Gains respect of customers through consistently engaging them around relevant issues and meeting commitments
Communication: Develops open, effective communication practices across the organization to improve individual and business achievement and performance i.e. demonstrates effectiveness in written and verbal communication. Develops and reinforces clear, consistent key messages. Seeks input from key stakeholder audiences. Shares information openly and honestly and facilitates dialogue. Incorporate research into planning decisions
Vendor management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures
Immigration
Talent Management
Project Management / Organizational Effectiveness certified
Negotiation Skills (ideally vendor management experience)
Ability to work in a virtual working environment, fully utilising technology and communication tools
Proactive mind set with self-starter initiative
Being able to effectively build relationships and vendors
Excellent listening and communication skills (both verbal and written)
Ability to deliver exceptional customer service
Developed knowledge of the legal and regulatory environment, especially as it relates to Mobility
Ability to process detailed information with high levels of accuracy and attention to detail
Ability to work under stress and tight deadlines
Diagnostic Thinker
Pro-Active
Being a change agent.-ability to live with and manage ambiguity
Enthusiasm for change and adaptability to rapidly changing environment
Curiosity and continuous learning mindset
Continuous networking with colleagues and clients
Focus on timely and consistent execution
Effective at contracting and consulting with clients and HR colleagues
Process improvement mindset and delivery

Customer Service Consultant Resume Examples & Samples

Provide excellent customer service and effectively promote and cross-sell the Bank’s range of products
Increase the sales and referral targets to increase year on year revenue growth
Deliver what is promised in line with the customer’s expectations
A year’s experience in customer service with up selling and cross–selling in a contact center environment is an advantage
Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions
Adherence to standards by following contact center processes and guidelines
Proficient in MS Office applications and good understanding of telephony/financial systems
Financial or banking experience preferred

Customer Service Consultant Resume Examples & Samples

Resolve routine problems and take the necessary action to satisfy customers and internal departments
9 months experience providing customer service or in a customer contact position required and 12+ months prior customer service experience preferred
Strong customer service and problem-solving skills and the ability to educate customers are essential
Ability to prioritize work
No Collections!

Customer Service Consultant Resume Examples & Samples

Understand and effectively follow all Customer Service policies and procedures, offering a sensational and elevated customer service at all times, responding to all customers in a timely manner
Handle contact with customers in an empathetic and confident manner and effectively assessing customer needs and provide solutions
Deal with any customers wishing to return or exchange a purchase
Required to deal with filing, archiving and reporting in relation to the role
Assist in booking customer appointments for in store services, partnering with other members of the staff where necessary
Be an informed, enthusiastic advocate for the Burberry brand, product, seasonal collections and product innovations
You will have excellent product, service and store information knowledge and will therefore be able to assist all customers

Mobility Customer Service Consultant Resume Examples & Samples

Act as the one point of contact for employees on mobility policies, to ensure understanding of the policies and delivery of all mobility services. Perform routine assignment allowance calculations and reconciliations, investigate and respond to queries from associates regarding pre-assignment, on assignment and post assignment mobility activity and transactions
Coordinate the delivery of all services supporting their assignees including LOU explanation, assignment allowances and provisions, immigration, relocation, payroll instructions, tax preparation, Assignee Portal support and any other questions an assignee may have throughout assignment lifecycle. Execution based on assignment structure, employment arrangement and assignment setup. Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
Coordinate with Global Mobility Consulting team and vendor partners on management of assignment data and system data integrity for all downstream processes
Manage Salesforce (case tracking system) queue retrieval and reassignment, International Assignment business process, payroll set-up and instructions, consistency and compliance with the Global Mobility Policy, ad-hoc data requests, metrics auditing, management of on-assignment HR management system and LINK-E (mobility system) data changes
A manifold challenge in which you can further build a versatile and rounded profile
Being part of a newly born team that will add measurable value for the Company with room for your ideas and process improvements
Vendor management: Ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall Company policies and procedures
Customer Focus: Focus on understanding customers´ requirements. Build and maintain effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives, i.e. collaborate with the customer to identify and maintain focus on their needs. Deliver on all commitments in a timely manner. Monitor customer satisfaction; ensure the ‘voice of customer’ is understood by the HR team. Gain respect of customers through consistently engaging them around relevant issues and meeting commitments
Mobility Knowledge: Preferably gained through partnership in a deep technical role with extensive knowledge in one or more of the following areas: Mobility, Payroll, Immigration, international Compensation and Benefits, Talent Management, Customer Service / Consulting, Relocation Management

Hiring Event Customer Service Consultant Resume Examples & Samples

Educate customers on the policies that can affect their accounts, keep our customer’s informed so they can make savvy financial decisions
Help protect our customer’s from fraud by providing guidance when debit cards or checks are lost or stolen. Guide customers through the dispute process when unusual activity has already
Occurred
Recommend the right products and services to our customers based on their individual needs. Guide customer’s through the process to enroll or open new products and services

Customer Service Consultant Resume Examples & Samples

Ability to accurately & efficiently process cash transaction
Sound computer literacy
Attention to detail & finishing skills
Good planning, problem solving & organising skills
Experience in Customer Services

Customer Service Consultant Resume Examples & Samples

Experience with working towards targets
Contact Centre experience is not essential, but it is important to be a natural 'people person' with a great phone manner
Enthusiastic and positive personality that likes to “think on your feet”

Customer Service Consultant Resume Examples & Samples

1-2yrs Financial experience in an administrative role, preference for someone with Life / Group Insurance background
Open to Fresh Graduates from Business Courses
Intermediate to advanced skills with MS Office programs
Demonstrated performance in a customer service related environment
A high degree of accuracy Services, reliability and attention to detail
A self starter and able to work autonomously

Customer Service Consultant Resume Examples & Samples

Ensure delivery of the client experience is
Provide
Ensure
Working knowledge of Bank’s
Working

Customer Service Consultant Inquiries Resume Examples & Samples

Ensure the delivery of customer
Dealing with the more complex client
Expert knowledge of technology based
Working knowledge of Bank's cash

Customer Service Consultant Australian Contact Centre Resume Examples & Samples

Building a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
Previous experience in Customer Service and sales environments which could include Retail and/or Hospitality
Contact Centre experience is not essential, but you will be a natural 'people person' with a great phone manner
As this is a permanent role, you must be a Permanent Resident or Citizen to apply

Customer Service Consultant Asia Pacific Resume Examples & Samples

You will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care
Ensure that the relevant administration is completed and distributed appropriately
Excellent verbal and written skills in Mandarin language
Good verbal and written English language communication skills are also essential

Customer Service Consultant, Maternity Cover Resume Examples & Samples

Demonstrate a clear understanding of service policies including after-sales services such as alterations, repairs, replacement parts
Assist customers with repair requests in regards to leather goods in addition to dealing with all alteration requests and collection
Following this process, you will be accountable for monitoring all repaired goods and stock
Liaise with customers in regards to requests of replacement parts for outerwear. You will also be responsible for the management of the replacement parts inventory and will be required to maintain this
Deal effectively with all customer enquiries, requests and complaint
To promote the Burberry ‘Collect in Store’ service, advising customers about the process and managing all ‘Collect in Store’ orders
Accurately record customer details using computer based and paper based systems where necessary
You will also be responsible for a variety of integral services that will impact the customer experience at Regent St. This will include restaurant booking, assisting to manage the valet parking process, ordering taxi’s, etc

Customer Service Consultant Inquiries Resume Examples & Samples

Working knowledge of branch regulations, policies, procedures, operations and functions
Working knowledge of Bank's cash management products and services
Thorough knowledge of the Bank's (commercial & retail) deposit, lending and investment products and transactional
Efficiency – Finding ways to accomplish the most with the available amount of time and resources
Empathy – Being perceptive and sensitive to the feelings and attitudes of others
Flexibility - Adapting to and working effectively with various individuals or groups. Ability to work

Customer Service Consultant Resume Examples & Samples

Proven experience in Customer Service roles
Previous Contact Centre experience will be an advantage
Moderate level of computer navigation skills
Self-managed
Motivated and possess a positive attitude

Customer Service Consultant Resume Examples & Samples

Meeting customers financial transaction needs
Actively contributing to the achievement of targets
Experience in relation to achievement of sales targets and KPI's is desired but not essential
Ability to learn quickly and "think on your feet"

Customer Service Consultant Resume Examples & Samples

Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers
Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs
Complete accurate transactions in an effective and precise manner with an attention to detail
Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions
Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
Incorporate feedback on a regular basis, to improve your personal and professional development
Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
Completed a high school diploma or higher
Available to work on a flexible schedule: days, evenings and week-ends to meet our customer demands
Excellent active listening and communication skills
Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment
Bilingual (English and French) is considered an asset

Customer Service Consultant Resume Examples & Samples

Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
Deliver reliable solutions to our customers with a sense of urgency and sound judgment
Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Complete accurate transactions in a timely manner
Completed high school diploma or higher
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
Experience in a retention focused role

Customer Service Consultant Resume Examples & Samples

Completed a high-school diploma
Be available to complete a training program
Bilingualism (English and French) is a requirement

Activations & Customer Service Consultant Resume Examples & Samples

Act as first point of contact for OWS RCs (customers) and Technicians, ensuring consistent customer service via adherence to processes and procedures
Ensure all incoming calls are answered within SL timeframe
Successful management of the fault to resolution
Successful management of exceptions – i.e. Activations
Conduct initial troubleshooting. Able to source appropriate information to enable successful troubleshooting and effective logging of cases (faults/activations) to resolver groups
Liaise with appropriate resolver groups to ensure faults are managed to high quality and a high standard of customer service provided
Provide a high level of customer service whilst diagnosing, testing and resolving customer service difficulties within agreed timeframes
Effective communication on the progress of fault & exception management actions
Ensure that appropriate levels of service is being provided according to agreed SLA's (Service Level Agreements)
Protecting Revenue by reporting outages and problem trends
Identification and escalation of Network and hardware issues
Logging of faults to appropriate third parties. Liaise with Optus network Ops and other third parties to facilitate timely resolution of customer faults
Relevant full-time experience in a commercial business environment / call centre environment
Previous phone support experience entailing ongoing liaison and relationship building with clients
Previous experience in service assurance and activations
Understanding of the telecommunications regulatory environment
Previous experience with ULL Networks (desirable)
Understanding of ULL processes (desirable)
Proficiency in Microsoft Office applications
A self-starter with the ability to work unsupervised
Highly developed interpersonal communication skills
Managing self - a demonstrated ability to work autonomously

Customer Service Consultant Resume Examples & Samples

Developing and maintaining a thorough knowledge of commercial products, services and procedures
Post-Secondary Education Completed
Thorough knowledge of the Bank's (commercial & retail) deposit, lending and investment products and transactional services
Thorough knowledge of techniques to generate quality referrals
Thorough knowledge of the Bank’s on-line interactive systems
This position is located in Mississauga, 4715 Tahoe Blvd. Hours of Operations: 7 am - 8 pm. Monday - Friday, 37.5 hours/week

Customer Service Consultant Inquiries Resume Examples & Samples

Expert knowledge of technology based customer interactions (telephone, email,
Working knowledge of the Bank's (commercial & retail) deposit, lending
Efficiency – Finding ways to accomplish the most with

Customer Service Consultant Resume Examples & Samples

Open to Fresh Graduates from Business Courses. Tertiary qualifications
Proven ability to provide quality customer service
Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected
Displays self motivational skills
Ability to work in a fast paced Team environment where targets need to be reached and meet deadlines.
Displays strong capabilities in written and oral communication skills
Proven high degree of accuracy and attention to detail of outputs in processing

Customer Service Consultant Resume Examples & Samples

Proven years of Customer Service experience in a Call Center environment
Must have completed at least 2 years of college or diploma course
Experience in handling insurance, financial or banking accounts is an advantage
Must have excellent communication as well as comprehension skills
Ability to work in a performance driven and fast paced environment

Mobility Customer Service Consultant Resume Examples & Samples

· Mobility
· Payroll
· Immigration
· International Comp & Benefits
· Talent Management
· Customer Service / Consulting
· Relocation Management
· Project Management / Organizational Effectiveness certified
· Negotiation Skills (ideally vendor management experience)
· Ability to work in a virtual working environment, fully utilizing technology and communication tools
· Customer Focus: Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives i.e. collaborates with the customer to identify and maintain focus on their needs. Delivers on all commitments in a timely manner. Monitors customer satisfaction; ensures the ‘voice of customer’ is understood by the HR team. Gains respect of customers through consistently engaging them around relevant issues and meeting commitments
· Communication: Develops open, effective communication practices across the organization to improve individual and business achievement and performance i.e. demonstrates effectiveness in written and verbal communication. Develops and reinforces clear, consistent key messages. Seeks input from key stakeholder audiences. Shares information openly and honestly and facilitates dialogue. Incorporate research into planning decisions
· Consulting: helps customers solve business problems through diagnostic thinking, effective questions and creative thinking. Manages expectations and builds strong collaborative win-win relationships with partners to deliver key goals i.e. gathers appropriate information through skillful questioning and listening. Helps customers identify the right solutions to business problems and change management challenges. Contracts specific deliverables and deadlines with internal clients, based on effective diagnostic studies. Manages client expectations effectively
· Needs Assessment: Knowledge of procedures used to assess information needs; includes ability to assess information needs and evaluate effectiveness against KO standards
· Vendor management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures

Customer Service Consultant Resume Examples & Samples

Passionately connect and build rapport with a variety of customers and their changing needs
Right size our customers based on their individual needs and promote appropriate products and services as necessary
Complete accurate transactions with a sense of urgency and an eye for detail
Take appropriate action to efficiently resolve issues
Receive and incorporate feedback to improve personal and business performance
“Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!
Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment
Must be comfortable working in a highly structured, measurable target driven environment

Customer Service Consultant Resume Examples & Samples

Previous experience working in a call centre / contact centre environment is highly desirable
Strong IT literacy skills
Professional work ethic with flexibility and willingness to learn new skills
Previous experience working in a customer service based role (retail, banking, sales)
The ability to prioritise your own work load and meet set targets
Experience within the financial services sector would be advantageous

Customer Service Consultant Resume Examples & Samples

Advising and supporting our clients and answering their questions in connection with daily operation of SimCorp Dimension®,
Effectively communicating with different levels of the client organization,
Analyzing issues, which occur in SimCorp Dimension® in production at our clients, and creating convincing solutions in close co-operation with our developers and subject matter experts,
Regularly advising and supporting our clients on site,
Taking responsibility for your own client portfolio in relation to Support and Operational Services deliveries acting as Operational Account Manager,
Carrying out smaller projects and assignments at our clients
Good financial knowledge gained through several years of experience, ideally in the financial sector
Experience with SimCorp Dimension®, either from working for a SimCorp client, in SimCorp or from consultancy work
Knowledge of Front Office suite of SimCorp Dimension® is advantageous
An academic degree in IT or finance/economy
A wide understanding of software engineering and software support
Strong verbal and written English language skills
Strong and assertive communication skills
Ability to drive results and deliveries

Customer Service Consultant Resume Examples & Samples

Delivering top-class customer service, hereunder fast and efficient order intake via different order methods, including EDI
Following up on deliveries, managing master data, invoicing, claims, credit and debit notes and returns
Actively participating in key meetings in which you enthusiastically collaborate and share knowledge to improve our business
Answering phone and email inquiries and performing other ad hoc tasks for customers or internal stakeholders
Together with the manager identify and implement best ways of working across the NBB Customer Service area and thus develop workflows, processes and facilitate workshops
Represent customer service Benelux in the collaboration with carriers, warehouse logistics and customer logistics
Together with sales department continuously, build on increased customer value, through driving delivery service, reduced order lead-time, inventory management…
Be the go-to-person on order management
Participate in European and NBBTR-projects on logistics and order management, contributing with your broad functional expertise
Have 5+ years of experience in retail customer service and EDI in a FMCG company
Ideally have a track record of understanding, aligning and developing complex processes
Are used to working with end-to-end workflows
Have a background in customer logistics and are used to collaborate with carriers
Must have great command of SAP and reporting, effortlessly working with Microsoft Office applications
You speak and write Dutch, French and English effortlessly
At least hold a Bachelor-degree in Business Administration/Economics with focus on Logistics
Are able to travel across Europe on a few occasions per year

Customer Service Consultant Resume Examples & Samples

Provide a responsible and accurate telling service by maintaining and applying an up to date knowledge of transaction banking policies, practices, procedures and law
Spot opportunities for cross selling products and services by being aware of customer needs
Work towards sale referral targets
Provide friendly responsive customer service by using excellent customer services skills
Ensure accurate and efficient completion of all transactions
Provide accurate advice and assistance to any customer enquiries or refer them promptly to Account Manager for handling
Ability to accurately and efficiently process cash transaction
Attention to detail and finishing skills
Good planning, problem solving and organising skills

Customer Service Consultant Resume Examples & Samples

Ensuring delivery of the customer offer whilst maintaining strong relationships with customers
Proactively display first call resolution to provide effective decisions to ensure customer’s requirements are met and company standards and policies are adhered to
Accurate utilisation of Siebel to track customer queries, delivery issues and stock returns
Strong problem solving and influencing skills
Self-motivated, able to demonstrate a high level of initiative
Effective time management skills with the ability to prioritise delivery of outcomes
Strong use of MS Office with Siebel and SAP being experience preferred but not essential

Customer Service Consultant Resume Examples & Samples

Strong Customer Service experience
Proven administrative experience
Relevant background in Superannuation or Banking/Finance will be an advantage
Experience in working towards targets/KPIs
Excellent written and verbal communications skills
Solid numerical problem solving skills

Sales & Customer Service Consultant Resume Examples & Samples

Generation of sales and exceptional customer service
Assisting the external sales team with seeking and securing new business opportunities
Demonstrating our product range and educating customers in relation to the benefits of the recent advances in lighting, electrical, and home automation solutions
Maintain regular contact with builders and their clients including support of customer software requirements
Maintaining product and pricing information on the builder’s database
Proven customer service and retail sales experience (Essential)
Excellent verbal communication skills and ability to build rapport with customers
Highly developed time management and organizational skills
Advanced computer skills
Genuine interest in technology, particularly around home entertainment and automation
Previous sales experience in electrical, lighting and associated industries (Desirable)

Customer Service Consultant Resume Examples & Samples

Building close positive relationships with key client contacts by providing a personalised service
Provide major incident support ensuring the communication flow is clear and regular
Attending client service reviews (where cover allows) to strengthen customer relationships
Tracking engineering days and Resident engineer cover including sickness
Quoting for larger non-standard 3rd party work including cabling, handsets etc
Running daily, weekly and monthly reports for customers, third parties and engineers where appropriate
Offer support to customers on issues outside of day to day support queries
Take an active role in managing key 3rd parties, escalating where appropriate
Take ownership of incidents and manage them all the way through to conclusion
Manage customer expectations to ensure Capita exceed these expectations where possible
Participate effectively in a team environment
Focusing above-all on delivering responses and resolutions within the timescales set by customer Service Level Agreements
Foster a ‘can do’ attitude within the team
Preparing reports as and when necessary
General administrative duties relevant to the department
Project work as defined in your personal objectives (relevant to the Capita appraisal system)

Customer Service Consultant Resume Examples & Samples

Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
Encourage customer growth and loyalty to the company through continuous support and customer assistance
Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers
Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues
Understand customers / Vertical Market Needs and determines pricing and selling strategies
Prepares and reviews contract terms and conditions using standard Trane templates when applicable
Presents the proposal to the customer
Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc
Organizing customers’ event and provide input to regular communication letter

Customer Service Consultant Resume Examples & Samples

Taking inbound calls and providing exceptional customer service on behalf of our client in relation to handset claims
First point of contact for lodging, coordinating and processing claims into a database
Deal with a high volume of calls and provide excellent customer service in a timely manner
Providing accurate and professional written/verbal correspondence to all parties
Working closely and collaboratively in this small team of 3 to achieve team goals
Use you’re administrative and customer service skills to problem solve and provide solutions where possible
Demonstrated experience working in a professional fast paced customer service environment
Ability to multitask and effectively manage competing priorities
Intermediate MS office skills and accurate/fast data entry skills
Ability to problem solve, make decisions and provide solutions
Enthusiasm and a professional “can do attitude”

Customer Service Consultant Resume Examples & Samples

Provide an alternative contact method for customer issues, inquiries, service and some technical support via Live Support/Live Chat
Ability to connect emotionally with the customer, assess customer inquiries, determine need and resolve while demonstrating excellent written communication customer service skills
Accurately complete transactions with a sense of urgency and have an eye for detail
Take appropriate action to efficiently resolve issues from beginning to end, evolving our customer relationships through making value based recommendations
Promote and support quality of service, one chat resolution and customer satisfaction via Live Support/Live Chat
Handle multiple chats simultaneously
Provide feedback on process and policies that would make the customer be a Promoter of Rogers
Available to work on a flexible schedule: days, evenings, week-ends & statutory holidays to meet customer demand
Must be computer literate: strong keyboarding (40-45 words per minute) and internet navigation skills and basic arithmetic skills required
Possess superior multitasking and prioritizing abilities
Demonstrated proficiency and experience in all competencies: Customer Focus, Innovation, Communication, Accountability and Teamwork
Excellent interpersonal and communication (verbal and written) skills required
Must be very flexible and willing to learn new functions
Able to recommend positive solutions and be proactive in effecting a change
Be at ease working in a structured and goal-oriented environment (value-based recommendations on every customer interaction, quality, customer retention)
Apply active listening skills and is able to filter a large volume of information quickly in order to identify key information to use in addressing a concern
Experience in a telecommunications role, preferably Live chat or Social Media
40-45 words per minute

Customer Service Consultant Resume Examples & Samples

Process inbound and outbound calls and general policy enquiries
To support administration, online policy and claim creation, email operations and the development of new procedures
Ensure accurate, efficient and timely production of all policies and related documentation and to be flexible and able to manage multiple product and customer lines effectively
Building and maintaining strong working relationships with internal and external stakeholders
Contributing to the achievement of key performance indicators
Collaborating with colleagues throughout Marsh business to deliver a high standard of Client experience through effective call control and acquirement of relevant policy details
Work autonomously on specialised processes (Microsoft Word and Excel)
Adhere strictly to the Company’s Quality practices and other system procedures
Insurance or financial services experience with exposure to Motor Vehicle and Ancillary product lines role - highly advantageous
Experience within a busy administration role within an office environment
Intermediate level competency using Microsoft Office (Word, Excel, Outlook and PowerPoint)
Meet the training requirements of Tier 1 FSRA compliance

Customer Service Consultant Resume Examples & Samples

Quoting for larger non-std 3rd party work including cabling, handsets etc
Managing the customer access policies including remote access credentials, onsite restrictions and vetting/clearances
MAC contract management and tracking
ITIL Knowledge would be an advantage but training will be given

Customer Service Consultant Resume Examples & Samples

Be a strong team player
Have previous experience in a customer service or sales role
Be self-motivated to meet and exceed your goals
Embrace and adapt to change easily
Have a high level of professionalism

Customer Service Consultant Resume Examples & Samples

1 year or more Claim processing experience; Preference
1-3 years Customer Service experience in a transaction based environment; Required
Excel Proficiency; Preference
Experience in a production environment (Phone and Email Queue); Preference

Customer Service Consultant Resume Examples & Samples

Responsible for day to day operations customer fronting order to cash and post sales activities focusing on great customer experience
Operate as one Customer Care team in supporting Portfolio and Territory sales targets set
Build and use internal and external networks to ensure customer satisfaction and drive activity at site level
To capitalise on opportunities from daily operations around new customer contacts and expand the range of products purchased using the Value Proposition to position RS as their supplier of choice
Drive efficiency and “waste” reduction through use of Continuous Improvement to improve customer service and free up funds for reinvestment
Maximize customer satisfaction through RS value proposition
Manage the Voice of the Customer day to day operational activities within the market including but not limited to managing proactively detractors, evident by Net Promoter Score (NPS) and customer satisfaction scores

Customer Service Consultant Resume Examples & Samples

Deliver a professional service every day to all customers and advisers
Build effective relationships across our business
Previous insurance/investment experience in the financial services industry
Knowledge of Superannuation, Unit Trust & Reinsurance is a bonus

Customer Service Consultant Resume Examples & Samples

Fulfill all incoming enquiries to our Customer Contact Centre
Respond to and satisfy finance and insurance customer enquiries
Provide support to our internal teams and dealer network to meet customer needs
General administration and customer correspondence
Promote Mercedes-Benz Financial Services products and identify leads that can be converted to sales
Proactively ensuring every touchpoint with our customer is a great experience each and every time

Customer Service Consultant Resume Examples & Samples

Where required, undertaking and assisting in the daily administration tasks such as
Identifying multiple complaint cases
Understanding own and other’s responsibilities within the department
Supporting colleagues, the Customer Service Manager by offering unsolicited help
Ensuring proper records are maintained
Identifying patterns and trends in complaints and assisting with the production of accurate management information
Working within internal standards and the external regulatory and legislative framework
Acting with integrity and protecting any business sensitive information
Remaining conversant with the FCA dispute resolution rules and other legislation / regulation impacting on the business in the performance of the role

Customer Service Consultant Resume Examples & Samples

Location: 3600 Wiseman Blvd, San Antonio, TX 78251
Start Date: March 20, 2017
Training Hours:M- F 10:30-7pm
Post Training Hours:M- F 10:30-7pm/after training every other
You have a demonstrated background in customer service, insurance, retail, sales or a related field
You have excellent communication skills including articulation and persuasion
You have the ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests

Customer Service Consultant Investigations Resume Examples & Samples

Providing courteous, responsive and accurate service to customers via telephones
Accurately recording transactions originated by customers and forward to Processing for execution
Responding to more complex customer operational issues or concerns
Assist with the Centre’s growth by
Identifying and referring existing and new business opportunities for the Centre through his/her ongoing customer contact to the appropriate officer

Customer Service Consultant Resume Examples & Samples

2-3 years experience in a production environment preferred
Claim processing experience
Customer Service experience in a transaction based environment
Ability to maintain accuracy and production standards
Understanding of medical terminology
Strong knowledge of benefit plans, policies and procedures

Customer Service Consultant Resume Examples & Samples

Make on average 16 Outbound calls per an hour to prospects and Property & Casualty customers who request for a quote or are ready to finalize
Handle inbound calls during peak times of need by scheduling Requests For Quotes when Licensed Property & Casualty Consultants are not available
Efficiently process transactions and refer requests based on findings to the correct product for assistance
Follow up with interested prospects and customers based on their needs to obtain or finalize a quote for MetLife Auto & Home Insurance
Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy
Support special product and/or service campaigns as needed, or if solicited by the customer
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
High School diploma required; some additional educational experience or a trade or professional certification preferred
An ability to work during the hours of operation of Monday-Friday 9AM–9PM and Saturday 9am-5:30pm; must be flexible in regards to overtime & shifts worked, which may change based on business needs
1 Year customer service/sales experience; Tele-greeting, Telecommunications or Outbound Dialing required; prior Call Center experience is highly preferred
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative and marketing functions
A passion for delivering a personal experience to both MetLife prospects and customers in a dynamic, fast-paced environment
Ability to successfully overcome customer objections by uncovering potential product needs

Customer Service Consultant Resume Examples & Samples

Advising and supporting our clients and answering their questions in connection with daily operation of SimCorp Dimension,
Analyzing issues, which occur in SimCorp Dimension in production at our clients, and creating convincing solutions in close co-operation with our developers and subject matter experts,
Knowledge of Front Office suite of SimCorp Dimension is advantageous

Customer Service Consultant Intern Resume Examples & Samples

To work in a leading international bank in Cambodia
To expose to an international working standard and have a chance to work with professional bankers
To gain basic understanding of the banking processes and products
To have customer service and sales experiences
Be at least a 3rd year student, preferably in Finance & Banking
Have a strong study record
Have good English proficiency
Have computer literacy in standard software applications
Be attention to detail and accuracy
Demonstrate good team work and interpersonal skill

Customer Service Consultant Resume Examples & Samples

Processes rework claims to minimize customer hand-offs and improves single call resolution
Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with claim processing guidelines
Diaries, reviews, and manages all pending claims and claim follow-ups daily focusing on earliest release possible
Handle complaints (member/provider), grievance and appeals (member/provider) via relevant recording/reporting system
Ensures compliance with requirements of regional compliance authority/industry regulator
Responsible for managing complex claim research scenarios and serving as a technical resource to colleagues on claim resolution, triaging of claim pre-authorization issues, and similar situations requiring senior level expertise
Documents and tracks all member contacts, events, and outcomes via appropriate systems
Works to enhance provider satisfaction while balancing interests of plan sponsor and member; keeps abreast of all network nuances (disruptions, terminations, additions, unique contract items, etc.)
Accesses information from a variety of systems and references including contracting and network system
Identifies systemic provider issues and partners with the appropriate parties for resolution
Adheres to international privacy policies, practices and procedures
Exhibits the following

Customer Service Consultant, Inquiries Resume Examples & Samples

Ensure the delivery of customer service via technology is consistent with Scotia Service Standards by
Dealing with the more complex client transactions (i.e. Investments, complex foreign exchange)
Taking full responsibility for all customer inquiries/concerns/complaints directed to him / her by resolving
Expert knowledge of technology based customer interactions (telephone, email, instant messaging, fax and mail)

Customer Service Consultant Resume Examples & Samples

Ensure delivery of the client experience is consistent with Scotia Service Standards by
Be the first point of contact for internal and external clients to ensure that appropriate probing has been completed prior to transferring the client to another team member/department
Provide courteous, responsive and accurate service to internal and external clients
Develop and maintain a thorough knowledge of commercial products, services and procedures
Ensure all interactions with both Clients and the Business Banking Community are conducted in a professional manner and in such a way as to protect the positions of both the Bank and the Client
Take full responsibility for all client inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the client’s satisfaction or by referring the client to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
Maintain confidentiality of Bank and client information
Review and prepare correspondence relative to client/partner inquiries
Contribute to the delivery of inquiry and investigation service and support by
Key in the Business Authentication Application/Employee Entitlements Forms received that Clients are required to complete that captures key information on the client’s employees who are authorized to contact the Business Service Centres and conduct business on behalf of the company
Complete any same day type inquiries from the Client/CRM/CSM
Record transactions originated by clients accurately and forward to processing for completion
Complete daily transactions originated by clients, management or B/F on the AS400 system accurately and in an efficient manner
Maintain strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity to the supervisor immediately
Provide assistance by responding to more complex client operational issues or concerns as required
Provide assistance with the direction and training/cross-training of Client Service Representatives
Provide assistance with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations
Contribute to the Centre’s growth and profitability by
Ensure Clients have been authenticated prior to discussing their products/issues/inquiries with them
Identify and refer existing and new business opportunities for the Centre through his/her ongoing client contact to the appropriate officer
Ensure that all service charges are applied and collected as appropriate and authorized
Look for opportunities to simplify, eliminate or automate activities to improve overall productivity and service

Customer Service Consultant Resume Examples & Samples

Identify additional service needs during customer service calls; take advantage of cross-sell opportunities to generate additional revenue and contribute to the Company’s growth and profitability goals
Respond to escalated customer service calls in a timely and accurate manner ensuring that residential customer issues and concerns are treated in a respectful and professional manner
Effectively respond to escalated issues regarding commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve complex issues including service level changes, contractual obligations, billing escalations, service cancellations, price increases, profitability analyses and equipment issues
Maintain team and site level awareness of quality, productivity and efficiency. Work with supervisor to make improvements as necessary
Serve as a primary resource for others, facilitating timely and accurate exchange of information among team members and customers
May develop, produce and review ad hoc reports that address cross-functional business operations
Enter service data into computer for billing and scheduling purposes
Associate’s Degree
Bachelor’s Degree highly desirable
Two years of prior customer service experience in a high volume call center environment
One year of prior telephone sales experience
Good time management skills to ensure assigned responsibilities are completed in an efficient manner
Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook
Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals

Customer Service Consultant Resume Examples & Samples

Previous experience working in a customer focussed and target driven environment
The desire to learn and improve in an ever changing environment
The ability to keep your cool when the pressure may be on

Accounts Customer Service Consultant Resume Examples & Samples

To answer calls and resolve queries posed by Landlords correctly and as quickly as possible
To deal with the call as required be it doing the resolution or forwarding to a subject matter expert
To adhere to company best practice at all times
To comply with all relevant legislation as it affects the Lettings operation
Develop and maintain excellent staff relationships with internal colleagues and external and customers
Present a professional approach at all times
To maintain Brand standards
To be able to resolve customer queries at first point contact where possible
Accuracy with data input and attention to detail
An ability to demonstrate a positive attitude and professional manner when dealing with both internal and external customers
Proven ability to multi-task effectively and efficiently
Ability to work to defined policies and procedures
High level of communication skills
PC literacy
Previous experience in either Estate Agency, Customer Service or a Call Centre environment
Working knowledge of Windows based applications
Ability to remain calm and focused under pressure
Ability to build and maintain strong relationships with a varied audience
Ability to work part of a team but take account for own individual targets
To be able to plan and prioritise work load based on achieving personal goals and providing a high level of service to the customer

Customer Service Consultant Resume Examples & Samples

Oversees the reporting, staffing, scheduling, and performance monitoring for the call centers
Maintains performance data, calculates and analyzes performance results, develops performance reports, and communicates performance results. Compiles, maintains, and authorizes call answer data in compliance with government regulations or other regulatory reporting requirements and leads efforts to help achieve internal and external performance targets and service level requirements
Participates in special call center projects and assignments
Monitors real-time queue and adherence reports and takes corrective action to ensure all performance targets, service levels, and response time objectives are met. Researches and implements best practices to achieve improved results. Provides data storage, reporting, and performance advice and guidance to call center management
Provides daily support and troubleshooting for the automatic call distributor (ACD), interactive voice response (IVR) system, virtual queue technology, call routing protocols, workforce management system, reporting system, call center agent performance dashboards, and other call center technology. Ensures optimal utilization of technology to improve performance and customer satisfaction and manages relationships with internal and external service providers

Customer Service Consultant Resume Examples & Samples

Taking full responsibility for all customer inquiries/concerns/complaints directed to him / her by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
Maintaining confidentiality of Bank and customer information
Reviewing and preparing correspondence relative to customer/external inquiries
Ensure customer identification is executed through Business Authentication processes
Assisting with providing direction and training/cross-training of Customer Service Representatives
Assisting with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations

Customer Service Consultant Resume Examples & Samples

Discounted cinema tickets
O2 loyalty scheme
Retail discounts
Home moving / selling discounts
Pensions
Childcare vouchers
Cycle to work scheme

Customer Service Consultant Resume Examples & Samples

Matric
Relevant tertiary qualification / Technical qualification or studying towards completing qualificationn advantage would be
Computer literacy in MS Office
Minimum of two years experience in a customer facing,Call Centre and Admin environment
Technical /legal experience would be an advantage

Customer Service Consultant Resume Examples & Samples

Processing new account openings, transfers and closures and act as the first point of contact for retail customers
Competent and confident with customer call handling - experienced with dealing with difficult calls
Maintain improvements in performance and service by supporting implementation of agreed initiatives and trials, reporting and compliance
Support the induction of new recruits as and when requested
Excellent planning and personal organisation
A customer centric approach
Experienced in customer call handling
Excellent attention to detail
Creativity and ability to operate in a rapidly changing environment
Strong prioritisation skills
An advocate of change with an ability to engage and energise customers around change
MS Access and SAP Finance & Marketing skills desirable

Customer Service Consultant Resume Examples & Samples

Provide outstanding service to AMP customers
Add value to each customer interaction by having a great conversation, understanding their needs and delivering the best available service
Achieve key performance metrics, including customer advocacy, first call resolution and quality assurance targets
Focus on identifying sales and retention leads
Develop and maintain an in-depth knowledge of products and services including legislation, financial services industry and organisational environment
Communicate solutions to customers and adviser's enquirers in a manner that can easily be understood
Relevant financial services industry experience (financial protection- life insurance, income protection insurance; superannuation and investments) would be highly valued
Ability to work to key performance targets

Customer Service Consultant Resume Examples & Samples

With a high level of customer service empathy, professionalism and respect, this position provides a second tier of support, responding to escalated customer service calls in a timely and accurate manner
Responds to inbound call or email requests and initiates outbound calls to resolve complex issues including escalated customer issues and unresolved customer accounts that require additional research
Serves as a primary resource for others on customer issues, facilitating timely and accurate exchange of information
Effectively responds to customer escalations including, but not limited to, service changes, contract billing and equipment issues. Issues may require cross-functional assistance to investigate and resolve matters
Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained
Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
Reviews and may develop ad hoc reports that address cross-functional business improvement opportunities
May assist with developing action plans with Customer Service Management to resolve issues and build effective processes
Minimum of 1 year of experience as a Customer Service Specialist (II) in Republic’s National Accounts Customer Service
Minimum of 2 years of experience with Republic Services in a Customer Service environment
Knowledge of the waste management industry
Minimum of 3 years of progressive experience providing service in a high volume customer service environment
Good verbal and written communication and interpersonal skills
Good typing and data entry skills
Proficient reading and math skills

Customer Service Consultant Resume Examples & Samples

Must possess a minimum of one year of front line customer service experience
Typically possesses 1-2 years of experience in the Information Technology field
Typically possesses 1-2 years of experience with operating systems, applications, hardware, and peripherals
Typically possesses knowledge of operating systems, application, hardware, and peripherals
Typically possesses experience with service operations: incident, request, problem, and identity management
2 years of experience in customer service
2 years of experience in the Information Technology field

Customer Service Consultant Resume Examples & Samples

Proactively display first call resolution to provide effective decisions to ensure customer’s requirements are met and company standards & policies are adhered to
Adhere to Issue Resolution procedures
Proactive management & communication of customer non deliveries
Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns
Outbound customer calls relating to bulk lubes offer and backorder for eNabler
Seek opportunities for continuous process improvement
Any other duties as directed by Team Leader or Manager
Observe BP’s Values & Behaviour at all times
Proven experience in an office based customer service environment Demonstrated strong understanding of customer’s needs/ behaviours
Demonstrated strong oral and written communication skills
Strong team player with ability to create a motivated team environment
Demonstrated strong attention to detail
Demonstrated conflict resolution and negotiation skills

Customer Service Consultant Resume Examples & Samples

Support ANZ Lubricants Business by providing outstanding customer experience in an efficient and cost effective manner
Provide the full range of customer service activities including order placement, delivery, stock & pricing queries
Provide support to the Sales teams for pricing, delivery and account based queries
Identify opportunities for continuous improvements & enhancing the customer experience
JDE and Siebel system experience desirable

Customer Service Consultant Resume Examples & Samples

Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action
Identify causes of and solve problems for customers within acceptable time standards
Ensure, where appropriate, information gained from handling supports queries is promoted to our knowledge base and communicated to interested parties
Update knowledge base with known issues, tips and workarounds as required
Maintain up to date product knowledge and acquire further knowledge of relevant supported products to facilitate the continued provision of quality guidance to customers
A good team player with the ability to work on own initiative
Good software skills
Experience of working in a customer support role

SAP Customer Service Consultant Resume Examples & Samples

Work on multiple applications
Provide informal mentoring to less experienced colleagues
Develop innovative and creative output based on interpretation and analysis
Participate and may lead critical projects, customer engagements or business processes
Provide design and documentation at an application or function capability level
Participate in establishing and maintaining application standards and processes
Effectively communicate application and technical direction to the business and within the customer's IT organization
Advise on issues of systems integration, compatibility, scalability and multiple platforms
Experience conducting Business Blue print workshops for Business requirement gathering, Gap-Fit analysis, to-be analysis & documentation, Configuration, Testing, Training and related ABAP Developments
Configuration experience and setting of : Claim creation; master warranty check; Message (credit note) issuing to claimant; Posting to FI/CO and reversal; Claim closure; Dealer portal integration; Recall handling; Return parts handling; Supplier recovery; Tracking of product/services under warranty period ;Re-imbursement of claim expenses with-in validity; Identifying the products/services under warranty; Validating the authenticity of warranty claims; Defining the effects of warranties on pricing & invoicing; Monitoring expenses incurred due to warranty issues
Good understanding of process integration with other modules such as SD,MM,PP and FI Maintain and Support new and existing warranty programs including the maintenance of master warranty codes, labor codes, extended warranty programs and other related data points supporting the warranty programs
Ability to document new warranty management business requirements and implement the necessary system configuration to support the new business requirement criteria
Experience in independently handing Conversions for master and transaction data ; Well adapt in use of SAP tools such as SAP query and LSMW
9+ years SAP Experience
3 or more full-life cycle implementations (manufacturing industry preferred)
1 roll out

Customer Service Consultant Resume Examples & Samples

Plans, develops and implements a variety of complex studies and investigations including cost - benefit analyses, financial analysis, system design specifications, test plans, policies, procedures and other technical and administrative evaluations impacting Customer Group programs
Provides detailed analyses and reporting / consolidation through the application of extensive analytic skills
Conducts root cause analyses, and applies a disciplined approach to data collection, measurement, business analytics including forecasting, extrapolation and presentation
Works with multiple projects concurrently under suspense while conveying complex information in a clear, accurate and concise manner under routine circumstances
Participates in cross-functional project teams that affect customer services processes, customer systems, and various data marts and data warehouses
Responds to regulatory and law enforcement agency requests in a timely and accurate manner
Represents Customer Group and Eversource on specific industry committees, professional societies or joint study groups as authorized
Participates in the budget process including planning, tracking and reporting on costs associated with internal and external service providers and reconciles monthly budget expenditures. Collaborates with key internal business partners to identify and resolve internal service level agreement issues

Seasonal Customer Service Consultant Resume Examples & Samples

Delivering World Class, Luxury Customer Service
By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products
You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets
Portuguese
Mandarin
Possess a genuine passion for delivering world class customer service
Strong problem solving capability
Be available to work flexible shifts
Demonstrates initiative through proactive approach

Customer Service Consultant Resume Examples & Samples

Location:8888 Raintree Drive, Suite 300, Scottsdale, AZ 85260
Start Date:June 5th, 2017
Training Hours:M-F 9:30 a.m. - 6:00 p.m. for the first 12 weeks
Post Training Hours – 2 Options
You’re a high achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment
You have strong customer service skills with a focus on delivering high customer value

Customer Service Consultant Resume Examples & Samples

Excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multi-cultural sometimes multi-lingual clientele
Required language fluency: written and verbal
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Results-driven
Adaptable and motivated to learn
Influence and diplomacy
Proficiency in technology to research options and to complete process requirements
LI-RT

Customer Service Consultant Resume Examples & Samples

Build a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
Proactively discuss the banks products and services to enhance their overall banking experience
Contribute to the achievement of sales targets Contact Centre KPIs
Previous experience working in a customer focussed and target driven environment such as Retail/Hospitality/Call Centres
Clear, well-spoken phone manner
A resilient manner and empathetic nature

Customer Service Consultant Resume Examples & Samples

IT literate to swiftly update all those customers details correctly
Basic Maths and english to solve some more tricky queries..... but don’t worry, calculators are our friend
People person... as you will be speaking to a lot of them!
Adaptability. Change is key to our business and our people get excited about the next new challenge around the corner
Manage and resolve the inbound calls from our very important customers
Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel
Ensure each and every customer receives the very best service
You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!
Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives

Customer Service Consultant Resume Examples & Samples

As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need
You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues
Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss
Demonstrable experience in front line customer service role, ideally within Contact Centre environment
Passionate about delivering a sensational customer experience
Robust and confident
Organised and able to multi task
Demonstrates a positive attitude

Customer Service Consultant / nd Shift Resume Examples & Samples

Utilize your internet savvy to help your customers troubleshoot and navigate our online banking, bill pay and mobile banking app
Help protect our customers from fraud by providing guidance when debit cards or checks are lost or stolen. Guide customers through the dispute process when unusual activity has already occurred
PC, keyboarding and Internet experience needed

Customer Service Consultant, Lubes Resume Examples & Samples

Focus on call quality, not call quantity
Start early & finish early
Great CBD location close to public transport, cafes & parks
Enjoy a fuel discount & 2 paid community service days per year
Ensure delivery of the customer offer to customers across all Business Units whilst maintaining open and proactive feedback and relationships
Liaise with departments across GBS ANZ , GBS Asia , 3PL providers and the Lubricants business to satisfy customer requirements
Contribute to team KPI measures and adhere to all current policy and procedures
Proactive management & communication of customer non deliveries & short landed orders
Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns as per operating procedures
Manage customer expectations through the backorder report
Seek opportunities for continual process improvement
Ensuring delivery of the customer offer to customers whilst maintaining and developing strong relationships with our valued customers
Proactively providing first call resolution decisions to ensure customer’s requirements are not only met, but exceeded
The above is achieved through a focus on call quality, not call quantity or measuring average call handling times
As the team work with our customers in New Zealand, you will need to be available to work between the hours of 6.00 – 2.00pm or 7.00 am – 3.00pm, Monday to Friday, including Australian public holidays. You will then have NZ public holidays off
Proven experience in an office based customer service environment
Demonstrated strong understanding of customer’s needs/behaviours
Demonstrated high level of time management and organisational skills
Strong team player who contributes to creating a motivated team environment
Demonstrated flexibility and adaptability to work with and assist stakeholders
Working knowledge of MS Office suite applications
JDE and Siebel system experience desirable. but not essential

Customer Service Consultant, Ph Resume Examples & Samples

Liaise with other departments and parties to increase our service level (e.g. timely delivery, lead-time issues, etc.)
Responsible to identify and scope any potential avenues for the delivery of operational excellence within the market, evident by productivity and efficiency level
Generate a learning and feedback culture, ensuring absolute honesty and fairness
Embedding high performance, driving change and continuously looking to improve the way we do things through the delivery of effective coaching and performance reviews

Customer Service Consultant Resume Examples & Samples

Qualification in Administration Management advantageous
Successful track record in administration in a collections environment in the role of administrator (18 – 24 months)
Strong people skills record, with a demonstrated ability to build relationships
Good knowledge of call centre technology and operations

Customer Service Consultant Resume Examples & Samples

With a high level of customer service empathy, professionalism and respect, this position provides a second tier of support, responding to escalated customer service calls in a timely and accurate manner. Responds to inbound call or email requests and initiates outbound calls to resolve complex issues including escalated customer issues and unresolved customer accounts that require additional research. Serves as a primary resource for others on customer issues, facilitating timely and accurate exchange of information. Effectively responds to customer escalations including, but not limited to, service changes, contract billing and equipment issues. Issues may require cross-functional assistance to investigate and resolve matters. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained. Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner. Enters service and route data into computer for billing and route scheduling purposes. Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement. Reviews and may develop ad hoc reports that address cross-functional business improvement opportunities. May assist with developing action plans with Customer Service Management to resolve issues and build effective processes. Performs other job-related duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
Minimum of 1 year of experience as a Customer Service Specialist (II) in Republic’s National Accounts Customer Service. Minimum of 2 years of experience with Republic Services in a Customer Service environment. An Associate’s or Bachelor’s degree. Knowledge of the waste management industry. Experience using bilingual skills in a business environment
High School diploma or G.E.D. Minimum of 3 years of progressive experience providing service in a high volume customer service environment. Experience working in a team environment
Strong research, investigation and problem resolution skills. Able to demonstrate ownership for issues pertaining to customer service questions, including researching and providing solutions. Good verbal and written communication and interpersonal skills. Ability to remain focused during situations in which customers may be frustrated. Good typing and data entry skills. Proficient reading and math skills. Strong work ethic

100

Customer Service Consultant, Live Chat Resume Examples & Samples

Via Live Chat, deliver reliable solutions to our customers with a sense of urgency and sound judgment, drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Embrace change in a fast-paced, performance driven team environment
Work with the Leadership team and internal customers to improve and implement functions for Live Support/Live Chat for both the customer and the Customer Service Consultant
Participate in Live Support/Live Chat review sessions with the Leadership team and within own team to ensure consistency and improvement
Customer Champion: passionate about providing world class customer service and sales solutions
Strong computer skills (windows and internet navigation) and comfort working with wireless devices
Punctual and committed to work schedules
Post-secondary diploma/degree an asset

101

Customer Service Consultant Resume Examples & Samples

Demonstrated background in sales, customer service, insurance, retail or a related field preferred
Ability to use a consultative approach to determine customer needs, build rapport and provide solutions based on current products and service offerings
Individuals who thrive in a fast-paced environment and can navigate 10+ programs including websites, an automated phone system, instant chat, insurance programs, billing accounts and other online resources
The ability to work a 5-day work week, which includes every other Saturday

102

Customer Service Consultant Resume Examples & Samples

Serve as a consultant in servicing ADP's products/technologies
Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
At least 1 year in a customer service environment
Proven ability to produce positive results
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Proficiency in the latest web technologies and working knowledge of various operating systems
The ability to collaborate and work in a team environment as well as work independently while making sound decisions
Good knowledge of industry tools
Excellent analytical and time management skills
Excellent Communication skills both verbal and written

103

Customer Service Consultant Resume Examples & Samples

Achieve all agreed operational and performance targets using all tools available e.g. PUA, DUA, Underwriting Guides
Deliver a high level of Customer satisfaction by providing a great service and getting it right first time
Understand and deliver good Customer conduct and consistently achieve the right outcome for our customers
Provide our Customers with the right information about our products and services to help them make informed decisions
Communicate effectively with internal and external stakeholders and partners
Take ownership and deal with Customer complaints in a professional and caring manner, following the correct process for a successful Customer outcome
Identify and escalate issues and participate in any problem solving which will make it easier for our customers , improve our business, or reduce/eliminate risks to our business
Contribute to creating the best place to work by sharing best practice and supporting your colleagues
Take ownership of your understanding, and proactively keep up to date, with all relevant DLG communications
Handle Customer calls as efficiently as possible by working to eliminate waste both during and after each call, whilst adhering to your schedules
Previous experience within Commercial Insurance would be beneficial but is not essential
Previous experience of working within a target driven environment
Stakeholder management
Ability to manage multiple relationships

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