Customer Service Analyst Resume Samples

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E Swift

Evelyn

Swift

99131 Estrella Knolls

Phoenix

+1 (555) 385 2234

99131 Estrella Knolls

Phoenix

Phone

p +1 (555) 385 2234

Experience Experience

Detroit, MI

Customer Service Analyst

Detroit, MI

Walter, Bosco and Medhurst

Detroit, MI

Customer Service Analyst

Track all support center activity in the IT Service Management System. Insure closure of open tickets / issues both in the Support Center system and with the customer. Should an issue be open for an extended period of time, provide periodic status updates to the customer. Serve as the advocate for the customer to get their question / issue addressed
Receive instructions from management on escalated issues in order to put in place process improvements or best business practices to break the cycle
Product Managers
Entering and managing critical data, checking for discrepancies and/or unauthorized changes
Queue management
Work independently an efficiently to achieve high level of productivity. Perform other functions as business may dictate
Process improvement

Detroit, MI

Associate Customer Service Analyst

Detroit, MI

Kreiger-Cole

Detroit, MI

Associate Customer Service Analyst

Assist CAS Managers in servicing their clients
Identify and implement process improvements to reduce operating deficiencies and improve productivity across products and client services
Provide general support to the service team in performing administrative functions
Assist with PCM management , including creating, reviewing and updating documentation
Identify process improvements to reduce operating deficiencies and improve productivity
Ensure all transactions are executed in a timely and accurate manner to provide superior service
Assist in Quality Control and MCA processes

present

Boston, MA

Senior Customer Service Analyst

Boston, MA

Schmeler-Rodriguez

present

Boston, MA

Senior Customer Service Analyst

present

Develop and maintain a strong working relationship with Merchandising, Inventory Management,
Product Development Team, Vendors, International Manufacturers, and Quality Control departments within the corporate team
Responsible for taking incoming and making outgoing calls from/to DIY and DIFM customers with 100% customer satisfaction and resolution
Managing the demands of multiple projects, creatively handling resource conflicts, planning and building product specification fact sheets for support teams and customers
In business Privacy Officer( IBPO) - Function as the IBPO for TTS Canada and Support the Business and Global Function in the ongoing compliance with the privacy Policy
Vendor Management – Aid the senior manager in various aspects of internal( ICSA)and external vendor management including but not limited to monitoring of SLA’s , conducting governance calls, participating in TPISA’s etc
Support functions including but not limited to - New and existing client KYC validation, FATCA compliance, credit balance refunds process, ongoing review and enhancements of the departmental policies and procedures in Citisource, All aspects of plastic/card inventory and delivery management, Supporting new cards applications and payments processing, monthly business reviews, Coordinating execution of new and renewal of existing client contracts

Education Education

Bachelor’s Degree in Finance

California State University, Los Angeles

Bachelor’s Degree in Finance

Skills Skills

Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
Strong knowledge of Cigna Intake workflows and processes or ability to learn them quickly
Excellent general IT skills and strong knowledge of current technologies
Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable
Good working knowledge of plant systems (SAP) and excellent computer skills, including MS Excel and Access
Strong interpersonal and communication skills with the ability to effectively resolve difficult situations
Strong management and interpersonal skills with the ability to earn respect from both internal and external customer project teams
Well organized and able to manage multiple projects with attention to detail
Work with departments for process improvements to drive improved customer satisfaction, and increase Sensata profitability
Demonstrated ability to quickly learn new system (e.g. SAP, Microstrategy, etc.)

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Customer Service Analyst Resume Examples & Samples

Credit Card Industry Knowledge
Excellent Oral and written communication across all levels is critical
Able to effectively communicate in large audiences at multiple levels
Technologically Proficient
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
Able to manage a classroom setting
Able to project confidence in your delivery of information
Able to translate concepts into training content
Able to multitask Preferred: knowledge of Adobe Captivate, Adobe Acrobat

Customer Service Analyst Resume Examples & Samples

Handle and resolve complex investigations regarding client requirements incoming via email, telephone or letter
Provide backup coverage for team members and assist team members during high volume periods
Receive instructions from management on escalated issues in order to put in place process improvements or best business practices to break the cycle
Process of standard transaction and use of discretion in dealing with clients to ensure that quality service standards are delivered effectively
Work independently an efficiently to achieve high level of productivity. Perform other functions as business may dictate

Customer Service Analyst Resume Examples & Samples

Ability to learn quickly
Inquisitive and results driven
Multi-tasking and works very well under pressure
Well-developed working knowledge of the business
Flexibility in working hours- willingness to support operations during holidays
5 - 7 years of banking related experience) preferably in Payments and cash management. And credit
Industry knowledge of SWIFT, LVTS & CPA an asset

MYS Ctsm Pg-customer Service Analyst Resume Examples & Samples

3-5 years in banking, client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
Experience with Transaction Banking products – Cash Management and Trade
Experience in handling investigations cases
Experience in working in a multi-country setup
Strong problem solving
Strong analysis

MYS Ctsm Pg-customer Service Analyst Resume Examples & Samples

3-5 years in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
Strong Customer Orientation
Strong Problem Solving
Strong Analysis
Strong Attention to Details
Strong Written and Verbal Communication
Good Team Player

Customer Service Analyst Resume Examples & Samples

Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
Drive client satisfaction for given portfolio – including regular proactive calls, face to face meetings and conducting service reviews
Work in partnership with clients to improve their productivity, identify efficiencies and implement automated solutions where relevant
Develop and maintain excellent client contacts and materials
Experienced in banking or finance
Demonstrate ability to work independently within team environment with experience working within a dynamic and fast changing environment
Fluency in English is essential, with fluency in at least 1 additional European language advantageous
Knowledge of Citi systems and platforms advantageous (Citi FT, Flexcube, STaRS, LMS)
Excellent oral and written communication skills, with experience in business/financial environment
Minimum 3rd Level qualification required, preferably in Business / Finance discipline

MYS Ctsm Pg-customer Service Analyst Resume Examples & Samples

Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system, updating the case progress and tracking the case to closure
Ensure that the cases are resolved within predefined standard turnaround time
Work with internal solution providers and accomplish final resolutions for client cases
Gain sufficient knowledge of product features, and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations
Ensure timely updates of client cases in accordance to predefined frequency
Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions and championing the initiative to improve/fix the issues
Handle special projects and ensuring timely delivery of projects with an overall enhanced client service experience
3-5 years in banking, client interaction, servicing or operations, preferably in transaction services and/or corporate banking
Experience with transaction banking products – Cash Management and Trade
Strong written and Verbal communication

Customer Service Analyst Resume Examples & Samples

Creation of Contact volume projections in partnership with merchandising and marketing team leaders for annual budgets, long-term plans as well as interim forecasts and “what if” scenarios, focusing on the underlying business drivers, key operating metrics
Develop and/or refine forecasting and modeling tools and techniques to support customer service, including effectively translating business requirements into working solutions
Partner with operational leaders to ensure accurate results, including leading monthly analysis of forecasts vs actuals
Work with financial analysts to understand to develop action plans, procedures or solutions, as appropriate to understand variances and trends
Develop timely, ongoing reporting and analysis of actual results compared with projections
Ensure modeling tools and techniques incorporate versatility to support quick turnaround and multiple scenarios
Identify and communicate improvement opportunities in operational processes
Prepare and distribute recommendations, reporting and analysis as needed
Bachelor’s degree in business or related field required
5-7 years of analysis experience
Ecommerce or retail industry background, including experience with customer service operations preferred
Experience in fast-paced, rapidly growing environments
Advanced proficiency with Microsoft Excel, including building and maintaining data models
Excellent understanding of data and ability to write code
Knowledge of BIGQUERY, TABLEAU REPORTING, SQL preferred
Collaborative and customer-service work style
Detail and results-oriented

Customer Service Analyst Resume Examples & Samples

Provide daily support to Customer Service Account Coordinators on allocation issues
Participate and provide strong Customer Service representation in all relevant TRAK meetings
Provide accurate inventory demand and supply information to Management, Sales, and external customers
Identify inventory shortages and work with internal departments to improve inventory position
Identify and communicate customers affected by inventory shortages and make recommendations to Customer Operations and/or Sales Management on the customer allocation of inventory
Provide detailed analytical reports to internal departments, Management, Sales, Customer Service Department and external customers
Help resolve all customer service pricing decision discrepancies with accounts and internal departments
Provide support and act as contact for authorization and passwords for some LBU order entry systems
Provide input into and assist in execution of outbound marketing/sales/support campaigns and programs
Act as Super user for system upgrades, working closely with IT Department to identify systems issues and resolve problems to improve customer service
Act in liaison role with IT Department with system testing for new enhancements
Assist in the training of the Customer Service Account Coordinators
Assist Customer Service Managers with staff performance evaluation by providing accurate measurement tools
Actively support all corporate, divisional, and departmental standards of performance
2 to 4 year business-related college degree or 6 or more years of applicable analytical experience required
Requires 1 to 3 years of relevant professional experience, especially with data analysis software and/or information database systems
Should have strong verbal and written communication skills
Must have strong PC skills with focus on Excel Pivot Tables, Business Explorer Analyzer (BI)
Knowledge of activities and operating values of Customer Service Department
Background in database management is essential
Self-starter, proactive and highly motivated
Exceptional analytical ability and problem solving skills
Ability to handle multiple tasks and work well under pressure
Aptitude for a leadership role. Good coaching & training skills

Customer Service Analyst Resume Examples & Samples

Minimum 2 years of experience in Contact Center in Banking industry
Responsive and excellent communication skill
Possesses a good analytical and problem solving
Ability to manage real time calls traffic in call center along with agent skill set

Customer Service Analyst Resume Examples & Samples

Handling calls from healthcare professionals and the general public requesting product information
Following the standard operating procedures when dealing with queries
Accurate recording of all medical communication into the appropriate database
Answering calls in a courteous and professional manner
Facilitates fulfilment of customers' requests

Customer Service Analyst Resume Examples & Samples

At least 2 years experience in Level 1 and 2 technical support
At least 2 years experience in supporting Windows 7 and Office 365 Suite
At least 2 years experience in basic Network support and troubleshooting TCP/IP

Customer Service Analyst Resume Examples & Samples

University graduate (bachelor's degree)
Has at least one year experiance in branch banking operation and services
Service-oriented
Good looking

Customer Service Analyst Resume Examples & Samples

Report on all metrics associated with daily operations. Including, but not limited to daily, weekly and monthly MIS reporting, call forecasting and call center scheduling inputs and trend analysis
Manually create various reports and distribute to appropriate teams
Identify ways to automate the generation of manual reporting and distribution
Create documentation of business impacts and data supporting it
Liaise with IT and Help-desk team to coordinate remediation to reporting issues
Improve overall efficiencies in the Customer Service Operations environment ranging from customer experience, system enhancements to policy and procedures
The preferred candidate will have a bachelor or graduate degree
3 + years’ in a call center environment and/or analyzing/reporting environment
Excellent understanding of forecasting and scheduling
Strong creative problem-solving skills, business acumen, and customer focus
Comfortable dealing with large sets of data
Strong written and verbal communication skills
Able to work cross-functionally and to manage multiple competing tasks in a fast-paced environment
Proficiency in MS Excel, Access and SQL

Cbna-o&t-customer Service Analyst Resume Examples & Samples

University/college graduate with at least 2 years of residency with Citiphone
Self-starter and can work under minimal supervision
Team player with strong interpersonal skills, can multitask and work under pressure
Critical thinker with good analytical and communication skills (written and verbal)
Attentive to details and proficient in Microsoft Office applications

Intermediate Customer Service Analyst Resume Examples & Samples

5+ years of direct experience within a direct client interfacing role, business
Commercial Card knowledge base
Operations, sales or management environment
Presentation skills: Comfortable with audience of tenured, senior level
Strong Communication (Verbal and Written, English and French (Preferred)

Customer Service Analyst Resume Examples & Samples

Business Change Management - Drive business change activities to implement strategic and tactical projects, business and technology initiatives with close partnerships with business, operation and technology functions
Knowledge Center - Support internal enquires and requests (via email and phone call) from the various business functions in the bank with regards to systems, processes, procedures and other banking matters
Client Hotline - Support client enquires and requests from CPB Clients with regards to client website and other banking matters
Client Complaint - Lead independent review and investigation on client complaints and drive actions to address client’s concerns
Good bachelor’s degree from a recognized university, preferably in Banking/Finance
Fresh graduates are welcome; candidates with relevant working experience within wealth management environment are preferred
Able to work independently and as a team player to operate in a highly matrixed and ambiguous environment
Strong sense of accountability and customer service ethic
Good analytical and problem solving skills coupled with creativity and "can do" attitude

Customer Service Analyst Brazil Resume Examples & Samples

Degree or studies in Business Administration, IT or related area
Experience of 2+ years in HR activities
Communicate effectively and in a professional manner via phone and email
Customer service orientation-strong time management skills and ability to handle multiple tasks
Intermediate skills of Excel and Word
Portuguese Proficient (written / spoken)
Intermediate English
Knowledge of PeopleSoft/Oracle HRMS System helpful

Associate Customer Service Analyst Resume Examples & Samples

Performing KYC validation on new credit applications from clients
Ensure identified high risk clients are tracked through PIREL and KYC performed as per policy
Assist in tracking "Continuous monitoring" of Process, Risk and Controls
Escalating first line support during business hours for French speaking cardholders
Ensuring adherence to the bank's policies and procedures
Read/respond to customer's correspondences using system prompts and preformatted letters/spreadsheets
Determine the best response to complex customer inquiries
Assist CAS Managers in servicing their clients
Interact effectively with Operations, Account/Product Management and Sales to resolve client or operational issues
Provide general support to the service team in performing administrative functions
Ensure the department's end-of-day adherence to Compliance policies on clean-desk and confidential client information
Minimize operation loss/liability through interpretation and adherence to banking rules and by following policies and procedures
Assist in Quality Control and MCA processes
Application processing including regulatory/compliance activity for Individual Liability programs
Complete assigned tasks on time and apply initiatives in handling problems and inquiries
Identify process improvements to reduce operating deficiencies and improve productivity
Ensure attendance at mandatory training courses
Post secondary education or equivalent experience
Client servicing experience in a Credit card environment is preferred
Proficient in Microsoft Excel, PowerPoint and Word applications
Strong organizational skills, multitasking, proactive, good verbal & written communication skills, and ability to work well within a team environment
Bilingual preferred (French and English)

Customer Service Analyst Resume Examples & Samples

Keep product of PL, RC, CF knowledge up to date
Keep up to date with bank systems and technology
University education degree (S1) or equivalent
Knowledge of relevant computer applications
Fluent in English (Verbal and written)
Have good communication skills - verbal and written

Customer Service Analyst Resume Examples & Samples

Monitor agent’s calls and emails for accuracy of information and call handling standards
Track and maintain metrics in order to ensure controls are in place
Provide reporting every week and month to the department
Establish a monthly training schedule based on quality trends or escalations
Prepare and facilitate refresher training and new hire training. Refresher training may be monthly or as needed
Assist with management escalations, and follow up with users in a timely manner by providing initial follow up within the same or one business day, and resolution in a timely manner
Maintain a quality incentive program in partnership with supervisors and managers
Partner with supervisors and manager to ensure that training materials and systems are updated accordingly
Perform other call center tasks as needed
Full understanding of AP and Helpdesk processes. Includes PO process
Relevant customer service / helpdesk experience. At least 1 year
Strong degree of reliability and dependability

Customer Service Analyst Resume Examples & Samples

English and Portuguese
Bachelor’s Degree in Business Administration. Desirable
At least 1 year customer service background, preferably in a fast-paced call center environment where handling a high volume of inbound calls was experienced
Relevant customer service / helpdesk experience
Full understanding of AP and Helpdesk processes
Advanced computer skills (MS Office – Outlook, Word, Excel, PowerPoint, and Access)
Experience in projects improvements process (Efficiencies)
People oriented to work with ability to support team needs
Solid interpersonal skills
Good facilitation skills
Good planning and organizational skills
Ability to deal with conflict/change resistance
Self-motivated and proactive
Ability to think creatively in solving problems
Strong problem solving ability
Comfortable identifying and/or delivering business results
Sense of Urgency

Customer Service Analyst Resume Examples & Samples

A good theory based understanding of derivatives will be a benefit – particularly Equity derivatives
Candidate should have good understanding of risk associated with derivatives
A Finance/accounting/ Mathematical background would be preferred along with a good demonstration of organisation, ownership and responsibility in previous activities
Candidate should possess excellent communication skills and be able to work in stressful environments. Skills in organisation and prioritisation are essential
Knowledge of OTC confirmations a benefit
Knowledge of current Regulations affecting the OTC space, especially CFTC, EMIR regulations also a huge benefit
Experience in Client Service, Relationship management, Operations (Confirmations) Front Office Support preferred

Customer Service Analyst Resume Examples & Samples

Professionalità nella gestione delle relazioni con interlocutori diversi
Capacità ad interagire con i clienti
Fluenza in Italiano
Conoscenza inglese
Permesso di Lavoro EU
Apertura al cambiamento

Customer Service Analyst Resume Examples & Samples

Weekly communication on workable commit reporting. This will include communication to Sales, Management and other customer support personnel
Facilitate regular clean-up/management of all open order statuses
Monitor return authorization and cancel code utilization for uniformity, consistency, and meaningfulness
Ensure realistic start ship dates are being utilized and how they relate to collateral and launch product
Bi-weekly management and order clean-up of specific styles that are outside of normal published order deadlines
Participate in devising corrective actions for non-workable chase orders that are submitted on a daily basis
Update/maintain internal policies and business rules in the Customer Service Manual
Manage collateral updates on open orders for changes made after initial catalog publication
Work on projects cascaded from Management as needed
Excellent written/verbal communication
Works well under pressure
Computer knowledge recommended
Professional manner and phone etiquette

Customer Service Analyst Resume Examples & Samples

Ability to: Provide excellent customer service, Communicate effectively , Prioritize multiple tasks and demonstrate proper time management, Problem solve and present recommendations to internal and external clients
Ability to translate report requirements to generate specific report requests
Help build and maintain positive customer relationships
Confidence, Enthusiasm, Passion for excellence, Professionalism in work product and behavior, Stress tolerance, Discipline to execute according to standards, Urgency and speed of response
Exceptional Microsoft Word, Excel and PowerPoint skills
Excellent organizational, planning, and prioritization skills
Strong analytic ability and attention to detail
Highly effective communication and influencing/negotiation skills
Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally
Bi-lingual skills required. Must be fluent in both English and Spanish

Senior Customer Service Analyst Resume Examples & Samples

Projects – Represent and/or take a lead role in managing a wide variety of department projects with in strict timelines
Process Improvements – Responsible for reviewing departmental processes, recommend and execute process improvements and participate is sharing and leveraging best practices across the NA commercial cards operations
Manage process risk and controls – Responsible for managing the departmental processes, risks and control. Proactively engaging in monitoring emerging risks and incorporating suitable controls and monitoring the controls
Operations Support – Support the daily departmental processes and ensure the departmental SLA’s around timelines and accuracy are met
Support functions including but not limited to - New and existing client KYC validation, FATCA compliance, credit balance refunds process, ongoing review and enhancements of the departmental policies and procedures in Citisource, All aspects of plastic/card inventory and delivery management, Supporting new cards applications and payments processing, monthly business reviews, Coordinating execution of new and renewal of existing client contracts
In business Privacy Officer( IBPO) - Function as the IBPO for TTS Canada and Support the Business and Global Function in the ongoing compliance with the privacy Policy
Vendor Management – Aid the senior manager in various aspects of internal( ICSA)and external vendor management including but not limited to monitoring of SLA’s , conducting governance calls, participating in TPISA’s etc
Conducting and participating in COB testing
Assure departmental compliance with Citi records retention and regulatory guidelines
Aid the Sr. Manager as required during any compliance, regulatory or internal audits
Planning and Conducting Monthly and Quarterly business reviews
2-5 years experience in a client services role in commercial /Wholesale cards environment an asset
Strong experience in projects and operations management in a commercial cards environment
Strong Track record of executing process improvements
Knowledge of credit card markets, products and processes
Operations/Customer Service experience
Candidates must be customer-oriented
Self-motivated, highly energetic, analytical problem solvers, and possess good relationship management skills, keen attention to detail and excellent time management skills

Customer Service Analyst Resume Examples & Samples

Deliver the customers’ issued checks (Bankers, BDL, Certified, CRS Draft) and any returned checks on a daily basis to clients
Conduct Monthly Proofing on Pledge of Cash-Collateral accounts, Guarantees Received accounts, and LC Margin accounts
Log weekly Global Management Reporting System (GMRS) reporting
Perform COB testing as and when required
Responsible for US Tax reporting on an annual basis
Adhere to institutional policies & procedures especially those related to Compliance, US Sanctions, Anti-Money Laundering, Banking Secrecy and KYC
Comply with various local laws (BDL/BCC regulations, etc.)
Perform other related tasks as delegated by CitiService Head

Customer Service Analyst Resume Examples & Samples

Production Planning SPOTLIGHT Visibility/Knowledge
Printable Order Entry System and Maintenance
Manual Order Reductions
Strong interpersonal skills and the ability to work under pressure
Persuasive without being intimidating in the relationships with associates and customers
Good negotiating skills
Excellent Excel knowledge as well as communication methodology
High degree of ownership in relationship and willingness to find win/win solutions. Considerable details involved

Customer Service Analyst Resume Examples & Samples

Ensure customer queries are answered in the most efficient way possible
Provide service and interact with colleagues in line with Citi values and policies
Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
Act as an escalation point to manage some client escalates end to end
Handle additional tasks as assigned by TL/SM where required
Provide support and guidance to their peers as required
Client management for a designated portfolio of clients
Participate in Client Visits and presentations
Develop strong professional relationship and internal network
Opportunity to implement change/improvements
Experience in Customer Services and/or Finance
Fluency in English is essential and 1 Europeanlanguage where required (2 is advantageous)
Must have proficient use of all Microsoft - -
Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
Experience in a fast paced team environment, with being a senior member or SME in this team being an advantage

Customer Service Analyst Resume Examples & Samples

Administrative Documentation
Customer Service Oriented - Helpful
Customer Service Oriented - Proactive Solution, Providing Options
Communication - Business Written
Communication - Business Verbal
Communication - Business Presentation
Quality Checks
Provides corrective and preventive solution of defective transactions
Manages personal OSC inbox
Manages issues/concerns/escalations
Actively recommends areas for process improvement to the Supervisor and Manager
Acts as SME for assigned process and updates procedures and manuals
Good understanding of how the team interacts with others in accomplishing the objectives of the area
Attends and actively participates in daily huddles, team meetings, etc
Determines appropriate resolution for medium to complex customer concerns and time-sensitive inquiries within SLA in accordance with established guidelines with minimum supervision required
Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets and summarizes data

Customer Service Analyst Resume Examples & Samples

To provide daily support for all products used by customers in Citibank Ukraine
To maintain proficiency of all the bank’s products and enhancements
To complete accurately within deadlines of all queries from internal and external customers
Be professional in working with customers able to meet their needs and expectations. Observe standards of customer service and business ethics
Investigation, analysis and resolution of customer operational issues, work with other units to fix service issues
Timely communication to customers of any amendments to the existing regulations and/or the internal bank procedures, if effecting the account activity of such customers
Propose improvements to increase quality of customer service
To be completely familiar with statements of the bank customers; to review them regularly to identify any issues and inefficiencies and propose/develop solutions in cooperation with RMs, SCOO, TTS Products
To provide customers with forms and information on the required Citibank’s and local regulations
To acknowledge the customer’s inquiries and record interactions
To monitor the correct billing of the bank’s fees
To be fully aware and comply with applicable local NBU, state regulation and Citibank requirements and policies to ensure professional customer service
To act as liaison primarily between RMs and Operations department, as well as all the other appropriate departments, to improve service quality and overall bank’s profitability
To predict possible customer issues and timely notify RMs o it
Track each customer inquiry (both incoming and outgoing, both on-line and off-line) in STaRS according to the established procedure
Effective team player within the Team. Provide support to other members of the Team and perform certain back-up functions
To handle workflow projects for Client Experience processes improvement
Products cross-sell responsibilities
Be skilful working with Citi applications used by Client Experience
To participate in updating Unit PPM
Participate in quarterly self-assessment as instructed by Unit Head
Monitoring of local regulation changes
Ensure the execution of the related to his/her activity internal control procedures and policies of the Bank and on the implemented internal controls
Minimum 2 years of experience in banking, customer service experience is a plus
Fluent English, Ukrainian, Russian
Basic knowledge of banking products
Working under pressure
Multiple tasks processing
Responsible
Advanced PC user
Educational background in Economics, Marketing, Banking
Knowledge of local regulation

Customer Service Analyst Resume Examples & Samples

4-5 years of Commercial/Corporate banking experience
Experience in a client facing role in UAE is mandatory
Basic knowledge of trade, lending, FX and other cash products
Sales/Closing skills and ability to multi-task
Working experience of Flexcube banking system or any other core banking system
MS-office skills: Word, Excel and PowerPoint
Language skills: English, Arabic (Desirable) and any other languages

Customer Service Analyst Latam Resume Examples & Samples

Prepare and respond to email inquiries from Citi employees and vendors who write to one of our email assistance addresses for the services listed above
Assist with training or mentoring of new Customer Service representatives as needed
P2P or CTE processing experience
English and Portuguese. Desirable

Customer Service Analyst Resume Examples & Samples

Communication: Able to communicate clearly and concisely in both written and spoken
Achieving & Driving results: Risk Management: Able to understand and comply with all audit and control policies
And Shared Responsibilities - Fully understand and implement Citi's values
English as a second language is a plus
Risk Management - perform within departmental procedures and compliance standard in order to minimize losses to the bank
Teamwork and Interpersonal skills: Ability to relate to others, provide backup coverage for team members and assist team members during high volume periods

Associate Customer Service Analyst Resume Examples & Samples

Assist Client Account Specialists in servicing their clients
Minimize operating loss/liability through interpretation and adherence to banking rules and by following policies and procedures
Proficient in Microsoft Excel, Power point and Word applications
Strong organizational skills, Multitasking, Proactive, Good verbal & written communication skill
Ability to work well within a team environment
Bilingual (English & Canadian French) is an asset

Customer Service Analyst Resume Examples & Samples

Demonstrate initiative and positive attitude
Have strong knowledge and understanding on policy and procedure of the transaction in CitiPhone
Demonstrate strong business knowledge with an understanding of the sales process, procedures and compliance requirements
Adaptable and Proactive
Behaves in an ethical and professional manner at all times
Ability to speak in other language is an added advantage

Customer Service Analyst Resume Examples & Samples

Receive inbound calls from participants, assess needs, answer enquiries, identify issues and implement the appropriate solutions, such as selling shares, assist with updating of wire instructions, address changes, etc. Make outbound calls when requested by back office or manager
Investigate and resolve customer complaints and concerns, and escalate where resolution cannot be reached
Educate clients in the use of corporate website http://www.stockplanconnect.com/ to encourage self-servicing
Improve product knowledge to be able to handle more sophisticated queries from customers
Meet Key Performance Indicators (KPIs) - Handle an average of 20-50 inquiries per day. Ensure 80% of inquiries are answered within 20 seconds. Ensure the number of abandoned calls is less than 3%

Customer Service Analyst Resume Examples & Samples

Primary day-to-day focal point of contact for clients without designated support
Responsible for case management and to provide timely follow up
Responsible to follow up on Out of Standard cases
Properly report escalations, and ensure resolution is communicated back to client
Cross train team members on specific products or procedures
Use Product knowledge and resources to research and perform investigations
Complete training courses and attend continuing educational offerings to develop strong product / process knowledge
Work independently as well as collaboratively with teammates and internal teams to meet your client’s service expectations
Ability to drive results in a fast paced, goal oriented environment
Bachelor’s degree is a plus

Customer Service Analyst Resume Examples & Samples

2+ years of Customer Services experience in a Managed Care setting
Thorough knowledge of Managed Care benefit plans, design and compliance
Knowledge of basic medical terminology, ICD-9 & CPT coding
Exceptional phone etiquette

Lead Customer Service Analyst Resume Examples & Samples

Utilize Remedy inquiry management system to review recorded tickets Oversee and resolve inquiries and problems quickly and to satisfaction of CMS client
Respond to customer service requests and inquiries, as needed
Facilitate meetings with project stakeholders to status / issues updates
Interface with management and provide various reports on a regular basis
Demonstrate strong oral and written communication skills to management as well as interface with the customer on a daily basis
Able to understand and analyze CMS Innovation Models and their operational requirements
Be responsible for understanding and adhering to the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process
Ensure adherence to quality standards and review project deliverables
Identify, monitor, and escalate Service Desk’s risks, issues, and action items
Review employee performance to ensure quality of work meets expectations
Constantly monitor and report on progress of the project to all stakeholders
Present reports defining project progress, problems and solutions
Present status reports, meeting minutes, etc. at meetings and deliver on action items
Generate metrics that demonstrate operational excellence
Collaborate with subcontractors as required
Bachelor’s and 6 years of Help Desk/Customer Service/Information Center experience; Master’s and 4 years of Help Desk/Customer Service/Information Center experience; 10 years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirement
3+ years of Customer Service, Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
Possess technical writing skills and able to review others work products
3+ years of team lead experience
Demonstrated proficiency in oral and written communication for presentations at all levels
A proven ability to work well under pressure in a dynamic, fast-paced environment, balancing multiple tasks, changing requirements and priorities, and short deadlines
Must be able to obtain a Position of Trust designation
Knowledge of front and back end web based applications and familiar with various web service technologies
Knowledge of CMS MA Part D and C systems and processes
Prior use Remedy Inquiry Management system a PLUS
Experience with CMS quality measure

Customer Service Analyst Resume Examples & Samples

Conducting triage research and documenting findings to complex inquiries that other CSAs cannot address
Expediting answers for high-priority inquiries from providers, medical organizations, and other entities of the executive, legislative, and judicial branch of the federal government, as directed by CMS
Using Remedy to document tickets, following all standard operating procedures
Monitoring the resolution of open issues and ensure that all inquires are resolved
Performing work consistently and quickly and reviewing and analyzing data entered in Remedy to determine trends
During high volume periods, answering calls directly and interacting with inquirers, providing accurate and quality responses while adhering to security and PII protection protocols
Identifying and recommending improvements to processes, as needed
Develop Standard Operating Procedures (SOPs) and detailed work instructions as required
Develop system and CMS reports as required
Adhering to NGC corporate policies, initiatives, and directives as well as adhering to all guiding principles demanded by the customer
BS Degree and 3 years of Help Desk/Customer Service/Information Center experience
7 years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
Working knowledge of Medicare/Medicaid programs
Good understanding of telephone etiquette
Must be able to obtain a Position of Public Trust Designation
Must be either a US Citizen or Permanent Resident (Green Card holder)
Experience with CMS a plus
Experience with Remedy Inquiry and Knowledge Management modules
ITIL Foundations certification

Sales Bonus Customer Service Analyst NGO English Resume Examples & Samples

Serve as primary point of contact for customers on a sales compensation plan re: questions about their sales bonus
Experience in customer service or operations (2-3 years experience)
Strong written communication skills; fluent command of English
Fluent in MS Excel/Google Sheets; candidate must be able to
Experience writing or modifying SQL queries
Experience in sales operations or sales compensation
Forensic skills, ie, ability to analyze data pieces and identify best solution given business and systems context

Customer Service Analyst Resume Examples & Samples

Provide ongoing support with the use of diagnostic skills together with internal tools to identify root causes for customer issues, develop solutions and recommend appropriate action to prevent recurrence
Coordinate open incidents and follows up to ensure all customer issues are resolved promptly in an effort to provide World Class Service
Maintain a high level of knowledge of Ceridian products and services through internal training and experience. Continually upgrades skills to ensure proficiency in Ceridian's current product offerings
Uses customer focused telephone skills to build customer confidence in Ceridian services and their own ability to use Ceridian products and services. These skills include proper telephone etiquette, strong listening and professional communication skills
The CSA continually upgrades professional skills to ensure proficiency in Ceridian's current product offering and awareness of payroll/human resources industry developments/trends and
PC hardware/software availability to increase productivity, customer satisfaction and career development
Support multiple payroll platforms and multiple payroll/HR products within the payroll platforms
Provide support on project work and maintenance. For example, General ledger, 401K (MPX), Vacation & Sick & Report writing
Conducts on-site client meetings when the need arises. The meetings may involve various levels/roles within the client’s organization. PR/HR products supported: HR/PR for Access & SQL, HPW, HPL, Freedom payroll. Future product platform supported: DF HCM
Strong technical aptitude combined with strong communications and customer service skills are required
PC experience and demonstrated ability in problem solving and management of multiple projects
1+ years service or call center experience
One or more years of phone support for proprietary software application(s)

Customer Service Analyst Resume Examples & Samples

Help Desk activities
Customer care – from call handling to site visits
Analytical tasks
Incident management
Serious incident identification - first responder
Queue management
Revenue generation
Management reporting

Customer Service Analyst Resume Examples & Samples

Identify and develop reporting solutions as required by Customer Service leaders or Business Segments. Must have the reporting design ability to present data in a visually enlightening and influential manner
Key requirement: comprehensive Microsoft Excel skills
Provide analysis on variety of data points—order blocks, open orders, service KPI’s, etc.,
Identify and report on service “trends” and collaborate with segments to capture the recommended corrective action
Develop, implement and publish monthly service reporting decks for EXLT
Develop Salesforce.com dashboards and reporting solutions
Prepare weekly and monthly scorecards for assigned topics
Educate and communicate data structure to internal customers
Participate in data governance calls. Be an active participant in the data governance community
Provide back-up support for CMS team
Work with the Trainer to develop Customer Master and Salesforce training programs
Participate in training as required by direct supervisor and department trainer
Perform other duties as assigned by direct supervisor specific to the channel of business you support (if applicable)
Complies with department and Newell Rubbermaid policies and programs
Perform data mining via Iris, SAP tables, BW and Salesforce.com as required
Travel less than 10%
2 yrs. in an analyst or comparable role
High competency for problem solving
Strong analytical background with proven ability to see trends in data
Strong proficiency in Microsoft Excel, Outlook & PowerPoint
General knowledge of SAP Sales & Distribution and Salesforce
Experience and knowledge of Business Warehouse

Customer Service Analyst Resume Examples & Samples

Analytical tasks, using business, product and technical knowledge you have gained
Incident handling and management
Client focus
Incident support of complex financial or technical issues
Queue management and prioritization
Revenue opportunity identification and generation

Customer Service Analyst Resume Examples & Samples

Responsible for the entry, tracking and management of all incoming support calls in My Oracle Support
Obtain and maintain current certification in
Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Assist in configuring, installing, training and supporting the Oracle Hospitality/MICROS product suites and associated interfaces for selected strategic projects when required
Perform other duties as requested or as deemed appropriate
Minimum two years’ experience installing/configuring/supporting/administering food and beverage management software products
Minimum two years’ hospitality experience in a supervisory or management role
Analytical problem solving skills
Superior communication skills, written and verbal
Ability and credibility to work effectively with both our internal and external customers at all levels of the organisation
Flexibility with people and time

Customer Service Analyst Resume Examples & Samples

Provide support for the Oracle Retail Point of Sale server applications
Collaborate with colleagues across the RGBU Line of Business to help facilitate innovative solutions and drive continual improvement of our POS server applications
Document new solutions found within the Oracle knowledge management application
Work closely with the development staff to identify and resolve core issues
Evaluate emerging technologies for feasibility and integration analysis
BS/BA in Computer Science or equivalent experience
Strong experience with Microsoft Windows(XP, Embedded Platforms, 7, 10, Server 2008, Server 2012)
Experience with Microsoft SQL Server, and Oracle Database
Familiarity with scripting tools(Batch, Powershell, Kornshell, Perl, and )
Centralized patch management
Accomplish tasks with minimal supervision
Outstanding customer service and communication skills (written and verbal)
Thrive in a dynamic environment
Demonstrated track record of self-motivation, innovation and acquisition of new technologies

Customer Service Analyst Resume Examples & Samples

Follows Service Request Quality Guidelines to update and manage Service Requests
Contributes to continuous process improvement initiatives
Contributes to process and system development and knowledge management
Responds quickly to customer requests on assigned Installation Service Requests
Encourages customers to monitor installation SR using the customer portal
Reacts to system or process issues by contacting responsible technical contacts or reports process problems to global installation operations PM
Creates initial installation tasks for dispatchers to assign to appropriate and available field delivery resources
Assists field with resolution of order/delivery related issues
Provides input/data for management reporting
Participates on customer and internal conference calls
At least 4 years work experience with a minimum of 2 years customer support experience in a technical environment
Strong understanding of customer service principles

Customer Service Analyst Resume Examples & Samples

Maintenance of the myfidelio & GDS application databases, which includes loading and updating of hotel configuration, rate and availability information
Support experience in channel manager software, and/or services,
Very strong communication and listening skills, ability to establish rapport over the phone, ability to
Strong interpersonal skills with the ability to earn respect from customers, colleagues and other internal/external stakeholders
Ability and credibility to work effectively with the client at all levels of the organisation (corporate, hotel executives & staff)
Creative thinking abilities
Ability to work under stress and time pressures
Determination to get the job done on time

Customer Service Analyst Resume Examples & Samples

Work with a higher volume of smaller, less complex customers to develop long term partnerships
Act as primary point of contact for the customer throughout the Cloud Service Lifecycle
Advise through customer introduction calls and welcome materials, including on boarding information and effective and efficient ways to use Oracle support services and products, tools, systems, interfaces, and procedures
Acts as Oracle navigator to gain access to necessary Oracle Resources
Ensure customers are updated on new product features and have developed a roadmap to implement
Educate Customers on the value of the overall solution and encourage optimal utilization
Gather customer product feedback to help product management define the product roadmap
Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer Referral program and participation in the Oracle Retail customer communities
Develop and maintain extraordinary relationships with existing Customers to ensure their satisfaction and retention while helping to grow our incremental revenue
Guide your customer through significant service milestones such as upgrades, new releases, maintenance notifications, etc
Act as a point of escalation for your customer’s critical issues
Host regularly scheduled service reviews (SLA performance, issue tracking/open bug status, etc)
Looks for potential crosssell/upsell opportunities
Regularly measures customer satisfaction levels through the use of surveys, phone calls, etc
Prepares internal status reports for Oracle Management outlining key metrics

Customer Service Analyst Resume Examples & Samples

Partner with the POSD Manager to form a cohesive leadership team that creates, drives, communicates and sustains the vision for the POSD Team fostering an environment in which Program team members understand their roles and responsibilities and are empowered to think creatively and critically as they carry out their tasks
Maintain a commitment to on-scope, on-time, on budget delivery of quality POSD operations to drive unparalleled customer satisfaction
Achieve operational objectives by
Understanding and fulfilling requirements of the IBOSC Statement of Work (SOW)
BS/BA degree and six (6) years of Help Desk/Customer Service/Information Center experience; Master’s degree and four (4) years of Help Desk/Customer Service/Information Center experience; ten (10) years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
Three plus (3+) years of Customer Service/Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
Three plus (3+) years of leadership experience
Intimate knowledge and experience with procedures development and adherence
Strong leadership and communication skills with the ability to work effectively with critical partners, both internal and external
A proven ability to work well under pressure in a dynamic, fast-paced environment, balancing multiple tasks, changing requirements, priorities and short deadlines
Experience in the audit of personnel adherence to procedures
Experience in the development of Governance related processes and tools
Experience with CMS quality measures

Help Desk Analyst / Customer Service Analyst Resume Examples & Samples

Two years working with computing technology
Two years working in a customer service environment (preferably healthcare)
Moderate troubleshooting experience with MS-Windows, MS-Office, Internet Browsers, and other software
Familiarity with LAN/WAN environment, and relationships of nodes, servers, switches, routers, etc
Basic understanding of ITIL processes (Incident, Problem, Change) Management procedures
Moderate troubleshooting experience of PC’s, printers, and montiors

Customer Service Analyst Resume Examples & Samples

Maintain a commitment to on-scope, on-time, on-budget delivery of quality POSD operations to drive unparalleled customer satisfaction
Achieve operational objectives by: contributing information and recommendations to strategic plans and reviews; preparing and completing action plans’ implementing operational, productivity, quality and customer-service standards; resolving problems and contributing to continual process improvement efforts by completing process audits, identifying trends, determining improvements implementing change as needed, and leading team members to do the same
Enhance Program and Portfolio reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to Program accomplishments
Realize and lead consistent quality performance through disciplined adherence to procedures. Develop a culture committed to the practice of Continuous Process Improvement of procedures through the creation or update of IBOSC-specific procedures as appropriate
Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the program lifecycle
Three plus (3+) years of team lead experience
Knowledge of current market trends and industry best practices in Healthcare and Information Technology
Training and training development experience

Customer Service Analyst Resume Examples & Samples

2-3 years of previous customer service experience in Managed Care
Thorough knowledge of managed care benefit plans, design and compliance
Knowledge of basic medical terminology, ICD-9 and CPT coding

Customer Service Analyst Resume Examples & Samples

Immediately responds to client inquiries, which can be handled via Flex cube, Citi Direct and STARS access (e.g. balances, transaction detail, receipt of funds, payment processed) and records all customer interactions in STARS
Proactively identifies issues and implements recommendations/solutions to clients and drives issues to resolution
Should create and sustain good contact with clients and increase client satisfaction
Initiatives to establish root cause analysis on errors done by the processing unit and place corrective action to avoid re-occurrence
Assist RMs for account related activities and relevant information
Notifies assigned customers of any errors identified, the corrective action being taken and the expected time/ date of final resolution
Cross sell initiatives
On-board clients on Self Service tools/new initiatives
Notifies customer and Relationship Manager of open incident status and final resolution
Escalates issues as per escalation matrix
Participates in customer activity reviews with Relationship Managers
Provides monthly MIS for internal reporting and also to relationship Managers
Enhance efficiencies to take client to the next level of service
Maintains proficiency on all bank products and enhancements
Maintains strong network with internal units and relevant stakeholders
Adheres to business specific policies and controls as part of day-to-day responsibilities
Client visits with Relationship Managers
Conduct Annual Client Satisfaction Survey
Additional projects and responsibilities as assigned
Good knowledge of Corporate policies and standards
Good knowledge of banking products
4 - 5 years experience in banking/financial services
Customer focused/service orientation, Interpersonal, problem-solving, analytical and networking skills across various functions
Self-starter with high work ethic and willingness to go the extra mile

Customer Service Analyst Resume Examples & Samples

High School diploma/GED required
1 year SAP experience with Accounts Payable
No relocation offered; candidate must reside within 50 miles of Eaton Houston, TX site
Candidates must be authorized to work in the US on a continuous basis without company sponsorship
Excellent customer service attitude with good work ethic
Recent (within last year) SAP experience related to AP
Strong PC skills (Excel, PowerPoint, Access, and Word) required
Ability to apply SAP accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions
Attention to detail and a high level of accuracy
Highly motivated self-starter who can work well in a team environment or independently
Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results

Customer Service Analyst L-support Resume Examples & Samples

Available for varied hours/shifts in 24-hour /365 days year setting
Enthusiastic - genuinely wanting to deliver a first class service
Strong attention to detail and accuracy in all work
A basic understanding of Networks
Quick learner able to become productive quickly
Go beyond the boundaries of your job description in order to get a good result
Identify and act on opportunities for collaboration with other teams to achieve company goals and enhance client service

Intermediate Customer Service Analyst Resume Examples & Samples

1 - 3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking
Experience with transaction banking products - cash management and trade
Strong attention to details

Customer Service Analyst Resume Examples & Samples

Responsible for 1st level support to the customers
Responsible for the entry, tracking and management of all incoming support calls in Oracle ticketing system
Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region
Train the concepts and procedures of support to the support team in your region
Work with the support teams to ensure service level requirements are exceeded
Should be flexible to work on rotating shifts
Strong management and interpersonal skills with the ability to earn respect from both internal and external customer project teams

Customer Service Analyst Resume Examples & Samples

Analyze and report on Multi-Function Device (MFD)/printer usage for Ames customers
Assist customers with locating and ordering Enterprise products and services
Create invoice reports for IT Management
Support of invoice/inventory tracking, order management and data analysis
Provide invoice verification, validation, and support
Assist customers with Enterprise incident tickets
High School Diploma required, bachelors degree preferred or equivalent years of experience
2+ years of experience in a related role
Ability to work in a fast-paced and changing environment
Provide the highest quality of customer service
Works well with all levels of management
Excellent computer skills, with strengths in Office products
Familiarity with charts and graphs using Microsoft Excel
2-3 years data analysis experience

Customer Service Analyst Resume Examples & Samples

Be readily available to answer the phone to our clients in a professional and efficient manner
Actively employ, share and contribute to the company's knowledge base
Manage open incidents in line with industry best practice guidelines
To support local and Global clients
Take control, understand goals and own your performance
Provide a positive image of the company through your role as the first point of contact
Collate all the required information from the customer, and transpose into the call logging system, providing a fix wherever possible
Log faults and requests via email into the call logging system
Complete courtesy call backs to the customer when their faults have been resolved
Good written and spoken communication skills
Able to work under your own initiative as well as part of a team
Punctual
Previous experience working on a Service Desk
An understanding of working to SLAs
ITIL Awareness

Customer Service Analyst With French Resume Examples & Samples

Advanced knowledge of French (English is always required)
Basic experience in technical support helpdesks
Basic experience of Customer service orientation
Problem determination capabilities
Advanced analysis and escalation capabilities
Problem analysis

Customer Service Analyst Resume Examples & Samples

2+ years of previous Customer Service experience in a Managed Care setting
Knowledge of Managed Care Benefit plans, design and compliance
Knowledge of basic Medical Terminology, ICD-9 and CPT coding

Customer Service Analyst Resume Examples & Samples

Candidates with 1-2 years of related work experience
Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
Strong communication & interpersonal skill

Dutch IT Customer Service Analyst Resume Examples & Samples

Receiving end user calls/e-mails/chat queries in French and Italian
Analysing Software/Hardware and telephony and problems and requests and developing solution suggestions
Providing status updates to end users
Servicing Web based tickets and Emails
Place outbound calls to users or vendors as required
Case escalation to respective Support Group
Incident resolution and recovery

Customer Service Analyst Resume Examples & Samples

Overall 1-3 years of experience in Aerospace Business
Greenbelt certification or ability to obtain within 12 months
Effective Communicator - strong written, presentation and verbal communication skill
Good interpersonal and teaming abilities

Customer Service Analyst Resume Examples & Samples

Analyst/administrative agent for Commercial Solutions Division (CSD) Quality Direct (QD) primarily in support of advanced replacement requests for the Communications business
Data entry into Customer Service Management System (CSMS) and editing of Customer Feedback and Resolution (CFR) database documents, management and prioritization of incoming requests, timely communications with the broader team to manage information flow
Data management and reporting through internal systems, excel spreadsheets, and written reports
Work as part of the overall CSD and QD teams to ensure timely customer service, seamless and consistent administration of the CFR process, and to implement process improvements
Bachelor degree from an accredited college or university
1-3 years of experience in a customer service, help desk or similar customer-facing role
Strong interpersonal skills, works well with a variety of people
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience working with 3M CFR, CSMS and other 3M internal systems
Experience using Microsoft Outlook and familiarity with Lotus Notes shared email accounts

Customer Service Analyst Resume Examples & Samples

Knowledgeably and professionally representing the government to healthcare professionals, hospitals and their staff
Working under general direction and, as appropriate, independently analyzing/resolving issues
Preparing and sending outbound email messages and make outreach calls
Using Remedy to log, update and resolve tickets, following all standard operating procedures
Escalating inquiries to the appropriate CMS organization or third party for timely resolution
Monitoring the resolution of open issues and ensuring that all telephone and electronic inquiries are resolved in a timely manner
Adhering to NGC corporate policies, initiatives, and directives as well as adhering to all guiding principles as required by CMS
Bachelor’s Degree OR 2 years of work experience in customer service
IT Help Desk/ Customer Service / Call Center experience
Must possess sharp attention to detail, have proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities
Excellent understanding of telephone etiquette
Must be able to communicate with customers both verbally and electronically
Bilingual in Spanish (fluent English and Spanish- Read and Write) is plus, but not necessary
Knowledge of Medicare/Medicaid programs is a plus
Must be a team player and have the ability to work independently
REQUIRED: Must be able to obtain a Position of Trust designation
REQUIRED: Must be US Citizen or Permanent Resident (Green Card) Holder
Experience working with CMS – Medicare / Healthcare
Experience with Remedy and Knowledge Management modules is plus

Customer Service Analyst Resume Examples & Samples

Work as a liaison between the customer base and Oracle Product Support to troubleshoot issues related to the Oracle Retail Applications
Collaborate with colleagues across the RGBU Line of Business to help facilitate innovative solutions and drive continual improvement of our Retail Applications
Work closely with the development staff to identify and resolve core issue
Clear, effective and pro-active communication with the Team Members, Oracle Managed Cloud Customers and Oracle Product Support
Exceptional diagnostic and troubleshooting skills
Strong experience with Microsoft Windows(XP, Embedded Platforms, 7, 10, Server 2008, Server 2012 or above releases)
Familiarity with scripting tools(Batch, Powershell, Kornshell, Perl, and Unix)
Fluent in both Oral and written language for English and Mandarin
Experience in the use of XML scripting
Functional experience of Business to consumer (B2C) model
Functional Product experience e-Commerce and Order management, supply chain management, inventory management

Customer Service Analyst Resume Examples & Samples

Assisting the Help Desk Manager to run the help desk operations on a day-to-day basis
Attending various internal and client meetings to ensure the Help Desk team stays well informed of new releases, initiatives and client requests
Monitoring the resolution of customer inquiries and ensure that all inquiries are resolved correctly and timely
Leading the Help Desk team to execute the work consistently and efficiently with a high level of quality
Reviewing, analyzing, and acting upon data entered in Remedy to determine trends and metrics for client delivery. Identifying and recommending improvements to processes, as needed
Adhering to NGC corporate policies, initiatives, and directives as well as adhering to all guiding principles specified by the customer
Bachelor’s degree and 10 years of Help Desk/Customer Service/Information Center experience or 8 years of experience with a Masters; 15+ years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirement
5+ years of Customer Service, Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
5+ years of team lead experience
Must be either a US Citizen or Permanent Resident (Green Card) holder
Previous experience working on CMS programs including the Value Modifier, Physician Quality Reporting System, Hospital Reporting, Accountable Care Organizations, and Meaningful Use
Prior use of Remedy Inquiry and Knowledge Management system

Customer Service Analyst Resume Examples & Samples

Excellent communication skills, including professional phone and email etiquette
Strong time management skills and ability to handle multiple tasks
Basic accounting/math skills

Customer Service Analyst Resume Examples & Samples

Create and perform MS SQL and Access queries for a variety of performance statistical reports
Pull and analyze relevant information from different sources, including AS400, SQL database, phone system and relational databases
Document and communicate procedural recommendations to upper-level management based on analysis
Perform other relevant duties as required or assigned
Assist the department with customer calls

MYS Ctsm Kl-associate Customer Service Analyst Resume Examples & Samples

Minimum 1 year working experience working in daily operations environment, and preferably with more than 2 years working experience in related/similar field, especially in Securities/Custody, and/or Global Markets processing
Specific experience in Securities related functions eg Corporate Actions/Asset Servicing, Settlement, SWIFT message & Data Maintenance, Account Opening, Custody Tax Services will be an added advantage
Flexible to work on Malaysia public holidays, and in non-standard /shift hours where required
Team oriented and ability to work under pressure
Ability to achieve business objectives without compromising controls and risk parameters established
Strong execution skills in a multi-tasking mode and follow-up effectively
Self-starter with excellent attitude, communication and interpersonal skills
High level of accuracy & attention to detail

Associate Customer Service Analyst Resume Examples & Samples

Primary day-to-day focal point of contact for key/high revenue global clients
Perform high risk tasks such as participate as a member of the Daylight Overdraft Team
Drive short and long-term projects as well as testing of new features/functions
At least 1 year of cash management and financial services experience
Experience with internal products and systems preferred
Demonstrate professional verbal and written communication skills
Excellent organization skills

Customer Service Analyst Resume Examples & Samples

Using data analysis and proactive thinking to drive customer satisfaction
Lead customer satisfaction improvement projects to drive sustainable delivery performance
Team player with willingness to be flexible and assume additional responsibilities to support customers’ needs
Perform analysis for Order behavior (Drop-in/Drop-out) at the BU & Family level in the 0-4w window
Perform analysis on Fill rate vs. FCST, CRD vs. Sensata fulfillment timeline for key customers
Work with departments for process improvements to drive improved customer satisfaction, and increase Sensata profitability
Lead Delivery Improvement Projects - Coordinate "robust" RCCA for delivery and non-delivery issues (not in allocation and constraint is addressed in < 13w)
Responsible to ensure that finished goods inventory models are aligned with customer needs
Perform OTD analysis at product family and key customer level and report out weekly
Consolidate NOTD information in monthly report - Extract data from weekly analysis for key product families
Provide OTD summary for monthly S&OP reviews and participate in monthly reviews
Monitor key "customer" portals weekly and take action as needed. Present scorecard update at quarterly meetings
Leads allocation efforts in region (coordinated with PMT/Marketing) when we are unable to meet min customer demand due to capacity or material constraints. Responsible for coordination with CSS and drive proactive customer communication
Work with the Product Development teams, PMT, and Marketing on the introduction of new products and phase in/phase out
Responsible for training CS team on new processes and tools in EBS/OBIEE

IT Customer Service Analyst Resume Examples & Samples

Receives and logs customer problem request issues and ensures proper documentation
Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate otherwise contacts Level I Service Desk Consultant to assist
Develops and maintains knowledge of the problem tracking software and database
Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements
Develops and maintains technical skills and understanding of supported clients with the IO Service Desk to achieve problem resolution goals
Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism
Works independently with general supervision and maintains a high degree of professional conduct at all times
Technical expertise in Microsoft Windows Operating Systems
Network Connectivity
E Mail and Internet mail
Ability to interact effectively with others
Ability to remain calm and courteous in periods of stress
Ability to work with broad range of experience levels
Good administrative and organizational skills
Willingness to work overtime and varying hours as required

Customer Service Analyst Resume Examples & Samples

Create, analyze and distribute daily, weekly and monthly automated reports; identify opportunities to deepen relationships with our customers
Work with Sales Managers and customer service team members to understand unique service needs to implement service level agreements in alignment with customer expectations
Manage the planning, design and implementation of service strategy through reporting of potential service trends across the support functions
Develop reports and dashboards for special projects and performance management and KPI tracking. Collaborate with IT to develop meaningful BI (business intelligence) measurements and tracking
Investigate, develop and recommend improvements and changes to existing Order Management Cycle
Lean manufacturing – monitor the process we have in place for each customers’ needs to promote efficient processes
Work closely with the Customer Experience management to improve processes, identify potential service issues and provide resolution
Work with transportation and warehouse teams to improve on-time deliveries and prepare for critical ad times and seasonal challenges
Work with accounting and business analysts to evaluate profitability, volume and importance of customer to help determine tier category; look to find customer trends and opportunities to reduce/resolve service issues
Work with Sales Team and Account Receivable to analyze and manage customer contracts/requirements, penalties and fees making suggestions where necessary to improve our service with the customer and increase profitability
Train customer support staff as required on all customer facing systems and customer reports
Train support staff on use of data and reports to identify potential service issues and trends
Minimum 5 years’ experience in relational databases, and corporate operating systems
Experience and knowledge of ERP (JDE & Elixir), CRM, EDI, and other customer facing systems
Minimum 3 years of business functions including manufacturing, sales/marketing, order and production management functions
Six Sigma Green Belt (or greater) preferred
Effective interpersonal, verbal, and written communication skills required and must be demonstrable
Ability to strategize the business and be self-motivated; taking initiative to increase individual and team productivity, while also motivating other team members
Demonstrated ability to work with a variety of people, mediate, persuade, and influence managers at all levels
Intermediate experience with Excel and Microsoft Suite products to build models, routine and ad hoc reports
Experience supporting Internet technologies and devices
Experience with operational reporting metrics and KPIs

Customer Service Analyst / Team Lead Resume Examples & Samples

Deliver ongoing refresher and advanced training to existing staff
Act with a sense of urgency to research questions or issues and follow up with appropriate parties to drive resolution
Coaches associates to improve performance, including accuracy and efficiency
Confer with management, peers and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
Identify improvement opportunities and engage matrix partners to ensure barriers and obstacles to continuous quality improvement are removed, and necessary support is always provided
Builds partnerships with employees to foster a collaborative environment to provide the best service to customers and with leadership, Training and Quality to provide real-time assistance to employees in production environment
Pharmacy Technician Certification preferred (CPhT)
1 year or more work experience in a coaching/training capacity
Minimum two years of customer service experience in any industry required, preferably in a call center or production environment
Ability to handle a large volume of calls and coverage determinations and/or appeals requests
Ability to work with and influence cross functional to implement new training initiatives effectively- strong interpersonal skills required
Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably
Ability to use telephone equipment, including headset
Ability to work overtime as needed during peak periods throughout the year (including nights and weekends
Able to work collaboratively with people in a team environment
Ability to work effectively with multiple functional areas

Customer Service Analyst Resume Examples & Samples

Analyzes selected orders insuring conformity to manufacturing limitations, customer requirements and industry standards. Also provides coordination for necessary approvals, pricing and scheduling requirements
Responsible for timely assignment and maintenance of product coding system
Loads and maintains price books and oracle price lists. Also responsible for editing existing modifiers and agreements in addition to pricing overrides
Responsible for coordinating and implementing price adjustments
Maintaining and the review process of Special Price agreements
Approves credit and RMA’s pertaining to the product line
Administers, analyzes and evaluates data to determine current market conditions, sales history, incremental business opportunities and E & O inventory within the product line
Plans and or conducts training programs for Garlock employees
Evaluates urgency of the customer’s requirements and coordinates with production control to obtain less than lead time delivery dates, expedited deliveries or move ups on new or existing orders. Advise customer of special handling charges, overtime and/or other charges that may be associated with less than lead-time deliveries or cancellations
Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc
Responsible for pricing bids, including those that are target markets, end users, segment considerations, and Strategic accounts
Updates and maintains products within the E-Store
Participates as a cross functional team member to coordinate process and product improvements, as well as assist in new product developments
Responsible for pricing and freight deviation interface with Customer Service
Collaborates with Product Portfolio Manager/Product Manager and engineering to determine what action is required to correct field problems arising out of product failure, quality, or customer service. Works out corrective measures with appropriate members of manufacturing and quality
Works with other departments and reconciles problems in such matters as pertain to orders, deliveries, inquiries and prices
Review and authorize special pricing arrangements (RSA) required to take and maintain competitive and commodity business. Requires coordination and exchange of competitive details with field support personnel
Collects tracks and reports price optimization effectiveness and makes suggestions on how the program can be more effective
Leads the continuous improvement effort to make price changes seamless and easy to implement
Performs pricing analysis and summarizations; inclusive of customer specific products related, distributor buys profiles and general extracts
Participate in various customer training programs and or customer visits as required
Works with team members in the development and introduction of new and or improved products. Includes literature, technical bulletins, price pages etc
Proficient with 2 or more product lines
Extremely comfortable working with computers using a variety of applications in a windows environment. Deep knowledge of Excel and its functionalities to generate data analysis and reporting. Experience with ERP system and pricing management would be an asset
Analytical and problem solving abilities

Customer Service Analyst Resume Examples & Samples

Responsible for researching complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring appropriate response to the client or broker
Demonstrate the ability to work with appropriate Cigna resources to resolve service inquiries
Possess extensive knowledge of products and services and a thorough understanding of processes related to servicing a book of business
Develop and maintain effective business partnerships to ensure service requests are actively managed
Training and mentoring of less experienced team members
Identify process improvements and participate in cross functional projects
Bachelor’s Degree or equivalent previously related work experience; minimum of 2 years’ experience in customer service or claims
Strong knowledge of Cigna benefits, products, and services
Ability to quickly understand the client’s needs and expectations
Proven ability to operate in a fast-paced, customer service environment
Ability to effectively problem-solve issues to resolution
Preferred minimum two years’ experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
Ability to manage multiple and divergent priorities and deadlines, high volume of service requests and work independently and proactively, negotiate and manage expectations for mutually acceptable solutions

Customer Service Analyst Resume Examples & Samples

Work with clients and internal resources to research, diagnose and resolve software inquiries
Work with clients and internal resources to align business needs with optimal utilization of the software
In precise form, document all details regarding product inquiries in Oracle’s Customer Management system
Educate co-workers on diagnostic findings and methods of resolution
Maintain a high level of competency in all designated applications
Demonstrate excellent customer service skills for both internal and external clientele
Demonstrate ability to articulate issues and resolutions
Perform the delivery software distributions using Micros-Retail’s change management tools and procedures
Provide 24x7 product support for end-users via beeper support
BA/BS or equivalent experience is required
5-7 years programming and technical support experience required. Prior programming experience required
Knowledge in two or more of the following technologies is preferred
Java Development Experience
Retail / Ecommerce Application Experience
Windows / Linux OS Security Support Experience

IT Customer Service Analyst Resume Examples & Samples

Minimum of 1 years of experience in customer service role
Minimum of 2 years of experience with Windows 10
Minimum of 1 years of experience with OneDrive Hardware/Software configuration
Work collaboratively with client accounts to develop business requirements
For specific identified challenges, determine a technical solution within the Tech for Ops portfolio
Understand key dependencies on Offering Roadmaps and other initiatives to design a solution that aligns with business requirements
Understand the business case behind, and value proposition of the proposed solution
Create the necessary documentation to describe the proposed solution i.e. solution overview or technology roadmap with recommendations
Proven success in contributing to a team-oriented environment
Desire to work in an information systems environment

Customer Service Analyst Resume Examples & Samples

Ensure data integrity in ERP systems
Be able to write, maintain and instruct the team on SOP's, work instructions and other types of instructions accordingly
Understand and comply with applicable EHS policies, procedures, rules and regulations
Must be proficient in Excel – Pivot tables, what if’s and Formulas
Run different types of reports for upper management
Gathering business requirements
Generating metrics from relational database, ERP Systems and MS Office
Development of auto generating metrics
Expert level experience/knowledge of MS Office
Analytical problem-solving
Ability to organize data from multiple sources and create meaningful outputs to business leaders who use the information to make strategic decisions
Achieves desired deliverables despite ambiguous perimeters
Data confidentiality

Customer Service Analyst Resume Examples & Samples

Support designated sales team to maximise sales and profitability within their accounts
Responsibility for coordination of all types of orders from receipt to dispatch, including appropriate contact with customers, making sure due dates are met and all pricing is accurate
Responsible for сoordination with a warehouse of the equipment and advertising production
Exercising control of work of the third party warehouse
Preparation of sales analysis reports on regular base
Providing credit control schedule on regular base
Responsible for investigating and resolving all types of customer queries (including pricing errors, shortages and stock returns within 1 month of notification from the customer)
To supervise document circulation between a warehouse and clients
Create and translate reports to English for Demand Planning
Support a good data-transfer between 1C and SAP
Analyzing stock-levels and Line Fill
Participate in Demand Planning meetings
Taking part on replenishment-process in Russia and shipment-calls
Set up new items in the system when needed
Undertake projects as directed by direct manager, including cover for other roles
At least 1 year relevant experience
Very good knowledge of English
Excellent communication and inter-personal and skills
Very good command of Microsoft Word, Excel and PowerPoint
Competent with sending and receiving emails
Experience in working with 1C is a plus
Excellent analytical and data processing skills
Attentiveness, ability to work with figures a lot
Understanding experience of Demand Planning is a plus

Customer Service Analyst Resume Examples & Samples

Lead Forecasting and Operations discussions/updates with the Customer, Sales, Customer Service, Product Supply and Forecasting
Provide forward guidance on upcoming promotion coverage and service concerns by collaborating with the Customer and the appropriate CBTs
Utilize RSI to gather store inventories for McLane Customers – Walgreen’s & Family Dollar – and to drive efficient store orders to improve OSA
Simplify McLane & C-Store forecasting feed to Product Supply and provide single forecast by Customer Channel
Separate incremental demand from base for improved forecast accuracy
Recommend system resources behind improving the continued use of CPW as the primary forecast data source
Provide weekly Service reporting on CFR, current turn and promotional activity by channel
Support internal customer strategic supply chain needs, driving change management initiatives with internal teams to ensure viability and integration of solutions. Focus Areas: forecasting, promotional planning, log ops development, operations
Identifies and develops business case for data related opportunities to Customer, Sales, and Customer Supply Chain & Logistics in the area of program implementation
CS Analyst must monitor each promotion to ensure that required actions take place and operational issues are quickly addressed with Production and Deployment
Conduct Post Promo Analysis to review quantities ordered vs forecast
Address effective inventory allocation process to manage constrained inventory situations
Supports CS Manager in identifying training opportunities and acts as a coach supporting CSC daily activities
Proficient in Microsoft Windows applications (Excel, Power point and Word)
Accomplished SAP User
Versed in Nielsen & RSI Data Reviews
Ability to travel 20% of time to customers and East Hanover, NJ
Minimum 2 years of Customer Service and/or Logistics experience preferred
Knowledge of Forecasting processes and Order to Bill execution
Strong interpersonal, communication skills, and business knowledge, to maintain effective relationships
Ability to lead cross functional team on weekly forecast calls to optimize service
Ability to work directly with the Customer, Sales & CS&L Leadership to fully understand and influence Mondelēz International Supply Chain processes to improve performance

Customer Service Analyst Resume Examples & Samples

To generate, analyze and present (deliver monthly, weekly & daily network performance reports to Customer Service Manager (as per agreed deadline)
To monitor and evaluate usage and traffic management services
To analyze the operation of customer’s network and to report on Quality of Service
To work in improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address SIP actions internally that have been agreed with CSM
To account for compliance with Service Level Agreements (SLA) and provide feedback to Primary CSM
To monitor service performance and track chronic cases and work towards resolution of these chronic cases
To support the CSM by advising planned maintenance and how this would affect the supported customer
To maintain the customer documentation fully updated in the Orange tools (GCDR, Clarify, Fileade etc)
To actively assist in data integrity issues for the assigned customers
To produce the Root cause analysis report for the customer where required
To act as internal support SPOC for CSMs for assigned accounts

Customer Service Analyst Resume Examples & Samples

Maintains a high level of professional and ethical standards in all business interactions
Works safe, smart and efficient
Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities
Processes orders accurately and timely via phone, fax, e-mail and EDI
Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity
Works as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value
Facilitates problem resolution to meet customer demands and department objectives
Serve as inside Customer Service Analyst to all customer segments
Complete knowledge of our product offerings
A Bachelor’s degree and 2-3 years of customer service experience
Foreign language preferred
Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others
Willingness to challenge the status quo and facilitate different perspectives to drive solutions
Familiarity with MS Office products and ERP systems a distinct plus
Highly motivated with minimal supervision required

Customer Service Analyst Resume Examples & Samples

Performs activities necessary to support the Service Center and enhance the member experience
Acts with a sense of urgency to resolve internal and external customer service issues as a result of escalated member or customer calls
Proactively identifies issues and seeks pertinent information from caller to resolve issue(s) in a timely manner and with an appropriate sense of urgency
Accurately identifies and assesses individual member needs to provide high quality service and information
Research service issues and negotiates with business partners to resolve escalated issues which could be both sensitive and complex
Retains and utilizes a large amount of information, facts, rules, procedures and codes to ensure accurate and efficient responses
Takes necessary actions to prevent call-backs or extended hold times in an effort to support customer satisfaction
Performs necessary follow-up to ensure issue resolution and customer satisfaction
Identifies process improvement opportunities that would benefit the customer and the organization
Advises CSP of account activity, expressed member opinions of service and system problems promptly utilizing monthly reports to identify trends
Target multiple repeat callers and make outbound calls to ensure issues are resolved and prevent future repeat calls and customer frustration
Track and trend repeat calls to reduce customer dissatisfaction and drive continuous customer service improvement
Provide specific call detail for ongoing analysis of calls to identify claim accuracy, customer communication and account level trends that will be shared across departments
Minimum 2 years of call center or customer service experience with 1 year of Cigna Call Total experience required
Demonstrated ability to listen and respond effectively to customers with complex service issues
Ability to work collaboratively within CIGNA to remove barriers and create a positive customer experience
Ability to deliver and meet commitments
Ability to locate and interpret complex information from multiple applications to resolve member issues
Ability to communicate information in a tactful and positive manner at all times
Ability to build and maintain productive working relationships with others and contribute as an effective team member
Ability to build strong customer relationships
Ability to manage multiple tasks in a fast-paced, customer-oriented environment
Comprehensive understanding of CIGNA HealthCare’s products and services
Prior claim processing and/or simple adjustment experience a plus
Strong negotiation and interpersonal skills

Customer Service Analyst Resume Examples & Samples

Daily communication with team managing order blocks to ensure they are processed within 24hrs of receipt
Lead efforts to drive down delivery blocks through root cause analysis
Suggest and implement processes to help resolve delivery blocks faster
Drive Salesforce engagement and compliance for blocks management and tracking
Lead efforts to implement enhancements within Sales Force to help gain efficiencies and improve productivity
Track and report on block productivity
Document processes and facilitate training for blocks resolution and workflow within Sales Force
Partner with supervisors to address issues and viable solutions related to blocked order performance
Collaborate with internal and external teams (sales, finance, customers, etc.) to address trends for permanent solutions
Ability to communicate to all levels of management and others within the organization both written and verbal
Proven ability to keep information confidential
Proven ability to prioritize daily workload with ad hoc needs of management and work well under pressure
Positive Attitude
Meets deadlines and completes tasks daily with minimum supervision
Intermediate+ Excel knowledge (Must demonstrate ability to utilize functions such as V look up, Pivot tables and Graphing)
Intermediate PowerPoint knowledge
Demonstrated ability to work well in a team environment
High degree of professionalism and tact
Self-motivated and MUST excel in a minimally managed, high profile position
Experience tailoring communications to different audiences and communicating to stakeholders: brand leadership, cross-functional team members, agency and retail partners, etc
Demonstrated proficiency of presentation skills to top management and internal customers
Proven ability to analyze and deliver insights from multiple data sources
Well organized and able to manage multiple projects with attention to detail
Microsoft office (emphasis in Excel, PowerPoint, and Project)
Strong communication/interpersonal skills
Expereince with data analytics and reporting
SFDC knowledge
Expereince in project implementation methodology

Customer Service Analyst Resume Examples & Samples

Perform a wide variety of duties specific to handling sales calls with customers and vendors
Research, calculate, and efficiently provide pricing and availability on a wide range of products and services related to electrical services and motor repair (both in-house and field service); note repair vs. replacement costs; communicate service options to appropriate customer service representative/team members
Obtain purchase order numbers from authorized customer representatives for estimate repair and/or replacement work and direct them to office support staff as needed
Contact vendors to establish price and availability, application, shipping dates, catalog or issue number, etc. of replacement parts and/or repair items for estimate jobs only
Process customer orders and advise on product availability, application, price, shipping dates, and associated delivery or service charges as applicable
Assist in writing formal repair quotes for various bid jobs
Track and coordinate repair processes and quotations among departments to ensure timely completion of jobs and customer satisfaction
Respond to customers (internal and external) in a timely and consistent manner
Investigate and resolve customer problems with deliveries and any related service issues
Builds and maintains customer relationships
Maintains the financial revenue and margin goals as required
Perform other duties as required/assigned
Background in industrial electrical equipment and/or electric motors and associated applications preferred
Operate with a sense of urgency
Experience with quote creation, tracking and support
Ability to work alone or within a team in a fast-paced office environment
Positive attitude at all times
The ability to identify and resolve conflict and solve problems in a timely manner
Must be proficient in Microsoft Word, Excel, Outlook and web browsers
Working knowledge of ERP software
Valid driver's license and clean driving record
Willingness to travel and/or visit customers, etc. as needed

Senior Customer Service Analyst Resume Examples & Samples

40% of Time Spent
Responsible for taking incoming and making outgoing calls from/to DIY and DIFM customers with 100% customer satisfaction and resolution
Answer 80% or more of calls within 60 seconds
Answers all e-mails within 24 hours of receiving
Maintains Remedy Ticket integrity and resolution within 24-48 Hours
Returns Voice Mails within 30 minutes of receiving (Except for VM¿s left outside teams hours of operation, but must be returned within 1st hour of next scheduled day)
No more than 5% of all calls are abandoned
Resolves 80% of inquiries on first contact
60% of Time Spent
Develop and maintain a strong working relationship with Merchandising, Inventory Management,
Product Development Team, Vendors, International Manufacturers, and Quality Control departments within the corporate team
Continual review of all call types for customer problem trending and quality assurance with emphasis on maintaining "Best in Class" customer service support
Must possess skills in defining and implementing processes to improve operating efficiencies of customer service and product quality
Managing the demands of multiple projects, creatively handling resource conflicts, planning and building product specification fact sheets for support teams and customers
Must be self-motivated and take initiative, works well under pressure
Must possess a good working knowledge of all automotive applications and system
Must possess knowledge of Store Operation policies and procedures
Must possess ability to effectively communicate with Store Operations management, Parts
Manufactures and Merchants
Must possess good written and verbal skills
Must demonstrate the ability to meet deadlines through good organization and follow up skills
Ability to read and interpret documents such as safety rules, policies and procedures automotive manuals and vehicle schematics
Ability to respond effectively to inquiries or complaints from store operations or other functional areas
Ability to write memorandums using original or innovative techniques or style that effectively communicate issues, document procedures, outline plan of actions and detail results
Ability to make effective and persuasive presentations on controversial or complex topics to all levels of team members, including top management
Must be willing and able to travel on a regular or as needed basis

Customer Service Analyst Resume Examples & Samples

Provides system administration for contact center systems, including maintaining user information, security levels, and system maintenance
Contact point for all telecommunications requests and issues in Customer Service, including between users and technical staff
Provides support to project manager(s) on contact center projects, including maintaining project plan documents and documentation
Provides diagnostic and systems testing support on all contact center systems, in both urgent and non-urgent situations. Provides after hours support as required to complete the requirements of this position without impacting live operations
Provides back up to CMS Specialist and Quality Assurance Supervisor quality functions
Provides training and assistance on telecommunications systems
Identify and develop contact center reporting & dashboard solutions as required by Customer Service leaders or Business Segments. Must have the reporting design ability to present data in a visually enlightening and influential manner
Key requirement: comprehensive Microsoft Excel skills and demonstrated programming or scripting skills
Identify and report on contact center service “trends” and collaborate with segments to capture the recommended corrective action
Preferred: general or specific experience telephony and contact center systems, including AT&T Route It, Avaya Aura Call Center Elite, Avaya CMS, Avaya Site Manager, IVR and other systems including Aspect Workforce Management

Order Management / Customer Service Analyst Resume Examples & Samples

Manages the timely, accurate and compliant processing of stocking orders and drop shipments orders for MSD to wholesalers, distributors, retail chains, hospitals and physician offices
Assures timely and useful updates on orders to the customers
Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
Forecasts, schedules, and maintains lead times of material
Maintains safety stock and min-max levels, re-order points, MRP forecasted demand in order to reduce lead times while at the same time reducing excess inventory exposure
Enters and generates sales orders into the system and creating pick sheets for local distribution centers
Creates and processes customer orders, work orders, shipping orders, and/or requisitions to determine items to be moved, gathered, or distributed and/or shipped for fulfillment of orders
Analyzes new orders, and schedules / promised ship dates, and also provides timely accurate procurement reports
Collaborates with Customer Support to initiate, test and implement process and system improvements as well as new systems
Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
Analyzes order management trends and make recommendations for staffing, scheduling, efficiencies and other improvements that will improve the customer experience and company results
Ensures prompt response time and excellent service for customer telephone calls, emails, and faxes that meets KPIs
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills required
Advanced PC skills (MS Excel, Word, PowerPoint) required
Demonstrated commitment to education and professional development
Advanced problem solving and analytical skills with a proactive management style to implement new processes

Customer Service Analyst Resume Examples & Samples

Two or more years of experience in customer support
Customer focus, ability to built relationships and handling conflicts
Technical degree, bachelor's degree preferable
Team work skills
Able to work in a global support environment
English skills: verbal and written 60%
Flexibility to work outside business hours

Temporary Customer Service Analyst Resume Examples & Samples

Provide quality customer services to both local and overseas clients via telephone and email
Handle customer’s enquiries, claims, complaints and reports
Purchase order processing and database entry
Support and general administrative work
Provide daily logistic operations support
Tertiary education or above; Fluent in written English and oral Mandarin
1 year relevant work experience in enterprise technology operations or customer service
Knowledge of wireless electronic product
Good PC knowledge and typing skills

Customer Service Analyst Resume Examples & Samples

Own the full process order to deliver
Deliver or exceed KPIs targets (OTIF, returns, call centre performance, claims resolution) for the assigned markets
Deliver optimised customer service
Drive customer collaboration to improve customer relationships and customer satisfaction
Deliver joint customer collaboration projects with regional Sales and Marketing teams
Manage outsourcing CS partners, monitor performance, improve and drive continuous improvement
Define and implement Customer Service, strategy aligned with Area
Oversee and lead Customer Service, Repacking, and apply appropriate performance management system, process and communication
Part of ANZ team to deliver ANZ Consumer Healthcare objectives (delivering excellence in Customer Service, COGS and inventory)
Strong collaboration with regional supply hub and other critical support function
LI-GSK

Customer Service Analyst Resume Examples & Samples

Service-oriented and able to work under pressure
Mature, self-motivated, patient, well organized, meticulous and analytical
Have a good and clear voice

100

Customer Service Analyst Resume Examples & Samples

Demonstrates initiative and positive attitude
Adaptable and proactive
Strong verbal communication

101

Customer Service Analyst Resume Examples & Samples

Knowledgeable in project management tool (HP Quality Center)
Able to prioritize and make sound decisions quickly while maintaining a focus on the bottom line
Specialist in desktop and phone trouble shooting
Familiar with Excel spreadsheet

102

Customer Service Analyst NVE Italian & English Resume Examples & Samples

Diligent, with great attention to details
Open-minded with strong communication skills and positive attitude to work
Able to work under time and result pressure
Accounting and/or SAP would be an asset

103

Customer Service Analyst Resume Examples & Samples

Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc
Direct contact to customer replenishment buyer and Unilever CDRP Analyst. Establish and maintain a positive relationship in problem resolution. Work with CD/CSCM to identify possible improvements to help leverage Unilever capabilities
Links closely with Customer Event and Supply Manager on segmented customers thru CCT in identifying gaps for seamless order execution
Ongoing reviews with CD on upcoming promotions, critical stock issues, cut information on sales orders
Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc
Own Customer casefill and on-time (CCFOT) with goal to maximize casefill while ensuring on time delivery to customer. Identify root cause for noncompliance to CCFOT metrics
Communicates and coordinates with plant/warehouses on orders outside the normal policy or normal production, capability etc., to enable Unilever a better opportunity to service the

104

Customer Service Analyst Resume Examples & Samples

Manage day to day inquiries and interface with Citi internal departments, both locally and internationally within the following areas
Demonstrate excellent Client Service Management skills including communication, listening and telephone skills
Languages requested
Pro-active, with good attention to detail, and the ability to demonstrate flexibility in current dynamic environment
Problem solving and analysis
Enthusiastic with strong presentation and interpersonal skills
Proven experience of financial markets, services, instruments, techniques, investments
Ability to suggest/implement process improvement and modifications
Fluent English and Italian (written and verbal)
Excellent communication skills (written and verbal) at all organisational levels
Proficient in the use of computer applications and packages
Ability to prioritise and organise own workload
Excellent customer service skills - ability to empathise with customers
Ability to work well within team environment displaying willingness to help colleagues when required

105

Customer Service Analyst Resume Examples & Samples

Good level of verbal and written communication skills,
Excellent telephone manner
Manages timelines; deals effectively with pressure
A minimum of 1-2 years of experience in a customer facing role
Knowledge of Oracle based systems
Understanding of distribution and order fulfillment processes
Customer service or related activity
Supply Chain process and domain knowledge is a plus

106

Customer Service Analyst Resume Examples & Samples

Assisting with the overall supervision of a customer service team
Responsible for measurement of customer service standards for the team, in collaboration with the business unit’s service level agreements
When applicable, review customer in-stock levels, support promotions, manage working capital, service level and turn expectations for Collaborative customers
Accountable for stakeholder management and communications to the senior management. Must be able to fluidly address issues, drive root cause analysis initiatives and deliver on agreed upon commitments
Identification of cost-effective improvement opportunities and innovative ways of doing business to effect continual improvements
Responsible for driving and supporting the strategy as developed by the Supply Chain to meet the needs of the commercial agenda by translating the organizational vision into tactical plans and specific initiatives to ensure goals are achieved or exceeded. Consult, train, advise and motivate direct reports in support of Company financial plans, corporate key performance indicators (KPI) and expectations of the customer service function
Support RCI initiatives and champion organizational change initiatives
Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communications and teamwork with local and remote team members
Responsible for the team's commitment to order management relative to ensuring accuracy of pricing/deals, delivery dates, plant selection, risk management, and assist as required in the administration of the deduction resolution process
Participation in Perfect Order initiatives - price match, damages, order accuracy metrics, OTIF metrics, others as determined by project team
Overall management of SOX controls/approvals and resolution of issues; coaching of team where required
Project Management as delegated by the Director Customer Services
2+ years of experience in Microsoft Windows, Word, Excel, and SAP
1+ year of experience in Order Processing

107

Customer Service Analyst Resume Examples & Samples

Minimum 6 months to 1 year experience in purchasing management
Experience with requesters and suppliers is a plus
Support the requesters of the institutions in the process of properly create purchase requests (PR) in the system, as well as assisting the identified users in the institutions to make the receipt of goods and services in PeopleSoft
Support SSC Procurement team identify potential suppliers, as necessary
Support in negotiations and conflict mitigation with suppliers that are not directly handled by SSC buyers
Identify and communicate issues and potential risks to the supervisor
Provide information to the team who monitor the buying process to answer questions
Understand and implement policies, processes, procedures and rules of the SSC and institutions
Handle escalated queries and issues from customers or own team where required
Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements
Liaise with necessary parties to facilitate issue closure in a timely manner
Ensure that the Customer Contact Model is administered and works smoothly to maximize customer satisfaction
Conducts Customer Satisfaction Survey and follow up with improvement actions to address key concerns where required
Develop, build and maintain relationships with all customers serviced by SSC
Strong Microsoft Office skills (Outlook, Word, and Excel)
Ticketing tools, Foot Prints preferred
People Soft purchasing module and Procurement application a plus
Excellent customer service skills of conveying both positive and negative messages to customers, listening and understanding customer requests
Competent in telephone and email etiquette, while providing consistent, excellent customer support to SSC customers

108

MYS Ctsm Kl-customer Service Analyst Resume Examples & Samples

To ensure the multiple tasks are handled with zero errors and are met with client's and stakeholder's expectation in terms of timeliness and accuracy when corresponding and handling client's instructions
To ensure the multiple tasks are well-learnt and rotated with high sufficient of adaptation to new systems while strictly comply with procedure of the new workflows
Bachelor's degree holder of any fields of business, finance, banking, preferably with 3-5 years experiences in custody/investors operation

109

IT Customer Service Analyst Resume Examples & Samples

Help desk experience (an asset)
2nd year of collegial studies or 1st year of university studies in IT completed
Strong knowledge of Windows 7, Active Directory and Microsoft Office
Independent worker
Client-oriented
Natural problem solver
Bilingual (French and English)

110

Customer Service Analyst Resume Examples & Samples

MS A+/SMS and XP remote service training
MCSE Server Administration
MCSE or CCNA network administration coursework
Basic Nortel training
Problem management software
Basic Tivoli
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V

111

IT Customer Service Analyst Resume Examples & Samples

Assist in assembling and configuring new personal computer hardware when it is received from vendors
Minimum of 1 years of experience with Proactive support of a virtual server infrastructure based on VM ware and MS Windows Technology
Minimum of 1 years of experience Windows SCCM, SCOM, WDS, DHCP, DNS
Minimum of 2 years’ experience Management and maintenance of Windows Active Directory and Group Policy
Minimum of 2 years’ experience troubleshooting technical issues
Proven ability to work independently and as a team member
Ability to be flexible and work analytically in a problem-solving environment
Strong coaching and project management skills

112

International Customer Service Analyst Resume Examples & Samples

Demonstrate proficiency in all SC/OTC Systems, Customer Systems and core supply chain processes
Manage export orders in compliance with US Customs requirements and in accordance with specific market/government regulations
Manage/maintain MRF Order Form by customer
Build shipments to ensure container/freight optimization
Collaborate with Supply Planning and regional demand planners to analyze orders, monitor forecast allocation, and product availability in accordance with established Business Trading Norms to minimize negative impacts on working capital, affiliate’s sales (open stock and Asst.)
Coordinate with Supply Planning and regional demand planners to maintain customer specific item information and cross-reference tables to ensure accurate and timely product transitions to mitigate negative impact to working capital and ensure customs or import compliance
Ship export orders in accordance with country/government requirements and regulations
Tracks order status through available reports and executes appropriate order management decisions
Manages customer metrics and leads all action to enhance performance
Identifies, communicates and resolves order management issues
Compile and report weekly performance metrics and takes necessary action to achieve results
Maintains systems tables and data elements to assure data integrity
Evaluates ordering trends to meet fill rates and arrival dates
Build integral relationships with team members, internal and external customers
Assessing customer requirements integrating with Edgewell Personal Care’s supply chain, where applicable
Administer specialized order management functions – reconciliation processing, Disaster Preparedness Coordinators, Brand Representation, Product Availability Analyst Role
Proactively communicate status, issues and recommends solutions to team and management
Initiate, support and interaction with teams to achieve common goals
With manager, shares responsibility for personal development and continuing education
Maintain and upload all export documentation online via SharePoint in accordance with Export compliance
2-3 years preferred experience
Strong interpersonal and business communication skills – both written and verbal
Strong results focus and goal achievement skills
Ability to work in a team environment and solve problems
Strong organizational skills, with attention to detail and ability to prioritize workload
MS Office products
Knowledge of order management, reporting, and pricing and invoicing applications
Bilingual is a preferred Requirement- Portuguese or Spanish
Import/Export experience

113

Senior Customer Service Analyst Resume Examples & Samples

Any Bachelor’s degree or Master of Computer Applications
Knowledge of Order Management and Customer & Product Support experience is added advantage
Familiarization with SAP as end user
Proficient in Microsoft Excel Macros, Word, and PowerPoint
Ability to multi-task consistently in interaction with multiple teams
Ability to work in a diverse environment

114

Customer Service Analyst Resume Examples & Samples

Supports the performance metrics of the Operating Unit and, where appropriate, assists in implementation and support of initiatives which impact them including duties associated with assisting members on the queue
Interfaces with matrix partners to effectively communicate across the organization
Participates in Team and Operating Unit meetings, as requested, to identify trends and opportunities that can have a positive impact on results
Responsible for meeting Quality Indicators
Assists team members in difficult cases by way of research and claim resolution
Assists Account Managers in resolution of member account issues
Supports Team Leader role in Team Leader absence
Helps maintain staffing schedules and other programs to ensure appropriate phone coverage
Additional duties as appropriate for role
Bachelor’s degree in behavior health or human services field
Minimum one year experience within Cigna Behavioral health care
Minimum one year of experience in a mental health or social service field
Strong knowledge of Cigna Intake workflows and processes or ability to learn them quickly
Proven leadership with evidence of increasing responsibility
Strong interpersonal and communication skills with the ability to effectively resolve difficult situations
Ability to maintain a professional and positive image to internal and external customers
Motivated self starter with strong organization and analytical skills
Ability to multi-task and problem solve independently
Ability to remain flexible in an intense and dynamic work environment while managing multiple priorities
Excellent oral, written and presentation skills
Ability to think strategically while understanding how specific decisions impact overall vision/mission
Ability to type effectively; strong PC Skills/worked processing experience
Knowledge of TruCare or ability to learn quickly preferred

115

Customer Service Analyst Resume Examples & Samples

Provide customer service for technical requests and issues
Process password reset requests
Track all requests for service utilizing tools designed to support this activity
Follow established processes for problem resolution
Apply technical and business knowledge to identify, analyze and solve problems
Warm transfer misdirected callers to appropriate group
Escalate to senior members of the team as required
Strong customer service and team orientation
Good influencing and negotiating skills dealing with customers
Can translate a more complex technical problem into business terms
Good knowledge of computer technologies and applications
Strong technical and business communication skills
Works collaboratively with teams and peers
Customer service experience helpful

116

Customer Service Analyst Resume Examples & Samples

Processing large scale customer requests/orders on a daily basis
Entering and managing critical data, checking for discrepancies and/or unauthorized changes
Evaluating and researching errors and creative problem solving, often seeking different avenues for resolution
Providing weekly status reports; ensuring all documentation is complete and accurate
Ensuring that all requests and adjustments are processed within defined deadlines
Communicating effectively with internal team members; providing excellent customer service to internal/ external contacts

117

Customer Service Analyst Resume Examples & Samples

Initiative
Decision making
Foster a positive team dynamic

118

Customer Service Analyst Resume Examples & Samples

3-5 Years work experience in Supply Chain, Manufacturing, Production Planning, Forecasting, Sales & Consumer Goods industries, or a Bachelor’s Degree or MBA in Supply Chain Management, Manufacturing, Industrial Engineering or Business
Familiarity with TTB Laws and Regulations is preferred
3-5 years of experience in international customs brokering and freight forwarding (ocean, air and crossborder transportation)
Working knowledge and understanding of interdependencies of production and capacity planning, scheduling processes, distribution methods, inventory management, network optimization, material flow, planning, forecasting, transportation, distributor operations, sales, marketing and budgets
Service skills to champion, advocate and strong “voice of customer”; seasoned experience in developing collaborative relationships with both internal and external customers
Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable
Expert knowledge of distributor order management systems and processes, both internal to MillerCoors processes as well as distributor order management process
Ability to understand the needs of the customer and develop and execute supply strategies that meet both the customer and MillerCoors objectives
Ability to quickly assess situation, identify root causes of issues, generate multiple solutions, make sound decisions, and effectively communicate at multiple organization and functional levels at both MillerCoors and at its distributors
Ability to quickly build and develop effective working relationships across the organization
Ability to communicate highly complex issues in simple business terms to a wide variety of stakeholders across the enterprise
Excellent communication skills; ability to communicate with multiple stakeholders to achieve results

119

Customer Service Analyst Resume Examples & Samples

Experience with Account Receivable
EPIC support
GE Centricity / GE Flowcast

120

Customer Service Analyst Resume Examples & Samples

Resolve Tier 1/Tier 2 level IT support calls/tickets on Genesis specific Infrastructure & Applications
Develop in-depth knowledge of the Genesis HealthCare systems environment and routine office systems tools used by our business (e.g. Microsoft Office 2010, Internet, Intranet (Central/SharePoint), VPN, wireless connections, Genesis Network, desktop/portable, printer, telephone, mobile devices (iPhone, iTouch, iPad)
Work with the customer and business to diagnose, identify and resolve system and/or customer training issues. Providing responsive, accurate, quality feedback on the issue status and resolution. Work to resolve the majority of calls / inquires on the first customer contact
Assist customers with installation and configuration of all Office and PC peripherals. Acquire the necessary expertise in the installation process
Provide customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user
Effectively triage and document calls / inquiries and provide a seamless escalated transition to the appropriate subject matter analysts (or vendor representative), or ticket escalation as needed
Track all support center activity in the IT Service Management System. Insure closure of open tickets / issues both in the Support Center system and with the customer. Should an issue be open for an extended period of time, provide periodic status updates to the customer. Serve as the advocate for the customer to get their question / issue addressed
Ability to work with other IS teams supporting the PCC interface (both one-way and bi-directional) with other applications
Understand the role and impact of clinical, financial and administrative information systems required in support of long term care delivery
Develop a working knowledge of the PointClickCare application and the implementation model and procedures utilized in the Genesis operational, financial and clinical workflows
Participate in quality assurance testing of new software releases and software promotion validation
Ability to test reported issues, recreate them in a non-production environment and report issue to Product vendor
Provide analyst level support for new software releases
Become the system expert, for all PointClickCare modules
Understand federal and state regulations in order to provide system compliance support
Responsible for following IS department policies and procedures and Genesis HealthCare operational standards and practices as outlined by management
Provide management with the feedback to assist in the improvement of customer service efficiency, externally as well as within the department
Willing to learn while progressing in the position and being faced with new challenges
Performs other duties as requested
Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline
Cooperates with monitoring and audit functions and investigations
Participates, as requested, in quality assurance and process improvement activities

121

Customer Service Analyst Resume Examples & Samples

Responsible for meeting customer fill rate target (98.0%) with no out-of-stocks at the distribution centers. This is accomplished by proactively analyzing inventory levels using customer data, identification of any forecast behaviors or inventory issues, followed by implementation of action steps to resolve them
Forecasting: Use judgment to balance risk of “over forecasting”, the impact inventory levels will have on our business cash versus “under forecasting” and missing out on potential sales opportunities
Undergraduate degree in Logistics or Business related fields
APICS Certification or retail Supply Chain Certification a plus
Experience: 3-5 years of relevant Sales / Logistics / Supply Chain Planning
Experience in CPFR an asset
SAP Experience is a MUST
Fluent in French spoken and Written
Strong interpersonal skills and leadership ability
Demonstrated ability to work collaboratively with cross-functional teams
Strong planning, project management skills
Strong internal/external customer centric focus
Good communication skills, written/oral
Strategic Influencing This position requires exceptional communication skills across multiple functions, work levels and geographies
Breakthrough Thinking: Excellent data management and analytical skills. Exemplify creative thought process based on presented facts. Open and creative thought process, not constrained by historical mindset
Organizational Awareness: Understanding and working across teams to achieve business objectives

122

Customer Service Analyst Resume Examples & Samples

Relevant experience in auditing and compliance for international commerce
O o Familiarity with TTB Laws and Regulations is preferred
3-5 years of experience in international customs brokering and freight forwarding (ocean, air and crossborder transportation) preferred
Must possess customer management skills preferably in consumer goods including order fill, replenishment, and transportation service and freshness or rotation management
Knowledge of foreign country-specific documentation requirements
Experience with order processing, document creation, storage, and retention
Familiarity with TTB laws and regulations

123

Customer Service Analyst, KFI Resume Examples & Samples

This role is primarily responsible for the total execution of the SAP order to bill process
This role works with both external customers and internal including Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation and Finance
This role is best for someone who has excellent skills in time management, communication, research, organization, attention to detail and computer skills
Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing
Provide superior Customer Service every day by building strong business relationships with internal and external customers
Research inventory issues for customer shipments
Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer
Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review
Assist in resolving claim and deduction issues
Familiarity with Ecommerce/EDI
VMI – Vendor Managed Inventory
Back-up support for co-workers
Support Annual Sales Priorities
Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities
3+ years of experience in Customer Service, Logistics and/or Transportation
Knowledge of food ingredient and/or food service industry preferred
Strong written and verbal communication skills – must be professional, courteous and tactful
Excellent skills in organization and time management
Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment
Technical proficiencies in SAP, Microsoft Office, Microsoft Windows
Familiarity with VMI (Vendor Managed Inventory) and ability to work in customer systems

124

Customer Service Analyst Resume Examples & Samples

Supporting the IBOSC Service Desk Manager in meeting prescribed deliverables; service level objectives
Monitoring various CMS resource mailboxes for incoming correspondence (external and internal); handling/resolving Level 1 escalations
Creating Remedy Inquiry Management System tickets within 24 hours and updating pending tickets regularly; maintaining excellent notes and status information to demonstrate issues are being worked
Answering inquirer program questions; analyzing, assessing, and aiding in the resolution of technical issues preventing normal business processes from completing, as expected
BS/BA degree and three (3) years of Help Desk/Customer Service/Information Center experience; Masters degree and one (1) year of Help Desk/Customer Service/Information centering experience; seven (7) years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
Working knowledge of Medicare/Medicaid programs; including CMMI (Center for Medicare and Medicaid Innovation) models
Good understanding of email etiquette; using email templates
Experience serving the IBOSC Program for six (6) months or more with an overall successful performance
Experience using Salesforce and/or Service Now applications is a plus
Help Desk Institute (HDI) certification
Agile classes/training completed

125

Customer Service Analyst Resume Examples & Samples

3-5 year's of insurance experience preferably with immediate or deferred annuity products
Attention to detail and accuracy
Strong Customer and Team Orientation
Proficient in Word, Microsoft Windows
College Degree Preferred but not mandatory

126

Mopar Customer Service Analyst Summer Vacation Replacement Resume Examples & Samples

Pursuing or completion of Bachelor's degree
Must possess excellent oral and written communication skills
Computer proficiency in MS Office
Must be able to demonstrate excellent interpersonal skills
Basic automotive technical aptitude

127

Customer Service Analyst Summer Intern Resume Examples & Samples

We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development

128

Customer Service Analyst Resume Examples & Samples

Bachelor's degree or equivalent required, Masters level qualification a plus
Finance and/or Accounting qualifications/experience is beneficial
Understanding of financial markets is a plus
Computer science qualification or programming/development experience is a plus
Advanced Mathematics qualifications is a plus
Excellent written, verbal and inter-personal communication skills
Strong desire to learn the products, processes and related industries
Demonstrates analytical and problem solving skills
Self-starter with ‘hands-on’ approach
Highly motivated and keen to succeed
Quality and detail oriented
Recognizable leadership skills
Personable and passionate about what you do
Ability to deal with high pressure situations and incidents

129

Customer Service Analyst Resume Examples & Samples

Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality
Liaison between customer and sales, operations, or logistics as needed to solve customer issues
Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support
Provides information in response to inquiries about accounts, products, and services
Provides information concerning pricing, changes in service, discontinuance, and shipping
Coordinates special deliveries as needed
Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates
Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved
Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries
Works cross-functional to identify root cause to help solve problems creating customer service issues
Assists with DMOS process, decks, and works with teams on initiatives that have customer impact
Bachelor’s degree required (experience may be considered, in lieu of degree, for internal candidates only)
A minimum of 2 years related experience (DSD system preferred)
Can demonstrate a high level of proficiency with Microsoft Office and other computer based applications
Retail or customer service experience with excellent interpersonal and communication skills
Skill in organization, time management, prioritization, and attention to detail
Ability to adapt to changing organizational and operational needs
Excellent verbal, written, and customer service skills
Strong team player who is able to work across multiple functions and disciplines
Must be able to pass all pre-employment screens (including drug, background and criminal checks)

130

Customer Service Analyst Resume Examples & Samples

Customer service and/or supply chain experience in a business environment
Experience with Microsoft Office to include: Excel (spreadsheet creation),Word (document creation), and Outlook (email and calendar management)
Must be willing and able to work Saturday/Sunday if needed (daytime hours)
Bachelor's degree or higher
Experience with GP’s supply chain
Three years of order management and/or supply chain experience
Vendor managed inventory experience
Knowledge or experience at a consumer products goods company

131

KCP Customer Service Analyst Resume Examples & Samples

Responsible for processing and managing orders from start to finish and will communicate on a daily basis with the following cross functional teams; KC Seller, CTT, CFS, Distribution, Planning, Category Managers, Marketing Managers, EDI team and Master Data team
Bi-lingual skills required – English and French Canadian (fluent in verbal and spoken language)
3-5 years of experience in a Logistics or Customer Service function
Strong analytical capability and Microsoft Excel data management skills
Ability to troubleshoot complex issues, set priorities, and manage projects
Critical Thinking and Problem Solving
Decision Making Skills
LI-POST

132

Customer Service Analyst Resume Examples & Samples

Act as key point of contact for all internal and external customers escalating issues to relevant Customer Service Manager when required
Support the Customer Service Manager in the compilation of CBL shipment budget / Latest Estimates with particular focus around product mix and ship customers
Be responsible for analysing the order volumes for all markets within a defined geographical area, tracking against budget and latest estimates and challenging variances with the market where appropriate
Be fully responsible for interpreting demand from Connect Net Requirements file, understanding and challenging variances with market companies and liaising with the planning department to generate the required production
Take responsibility for monitoring forecast accuracy and work consistently with markets to obtain confirmed future volumes
Compile the monthly Sales & Order Processing (S&OP) pack for review with the Customer Service Manager prior to submission to the market company
Ensure that all customer issues are dealt with in a timely manner and escalated where necessary
Determine the appropriate mode of transport which meets customer requirements and liaise with Freight team to arrange any exceptional transport e.g. air freight, trucking
Monitor any NPD / restage activity and liaise with markets & key CBL departments to ensure all new products are registered to meet mandatory market requirements and that any re-registration of current brands are concluded within timescales advised by markets. Where necessary, assume ownership of Change Request Process for market specific changes
Provide weekly performance matrices to ensure targets are met and continuous improvement of processes
Manage and develop a team of Customer Service Administrators

133

Customer Service Analyst Resume Examples & Samples

The primary purpose of the role is to support technical aspect of the new merchant roll outs as well as the upgrades of the existing large customers. This role will demand frequent contact with internal and external customers. Candidate must be highly motivated, enthusiastic and be able to take ownership of a situation in order to meet requests and demands
Candidate must be able to work well independently, and as part of a team. There is a requirement to adopt a flexible approach in order to support others and undertake ad-hoc duties as required
The role requires good relationships with other internal departments such as the Call Centre, Sales, Risk Operations and Product. This involves supporting the New Product Integration Manager and working closely with team Leaders in other departments to help identify areas where improvements can be made and help reduce current Service Levels and key performance indicators
Work closely with Sales Implementation Managers to agree and implement requirements for a specific customer roll out / upgrade
Effectively manage and support merchant’s roll outs / upgrades
Providing operational support to the business with regards to bank owned terminal estate upgrades

134

Customer Service Analyst Resume Examples & Samples

Analysing customer complaint trends, showing areas of improvement if necessary and improvement analysis
Respond promptly to any customer complaints and ensure timely and correct resolution
Handling and resolving complaints via Compass between the dealerships and Head Office
Providing weekly STM / SE leagues within Market Area to show performance
Telephone enquiry and complaint handling directly where necessary
Preventing and liaising with sites in minimising escalations and second resolution cases
Reporting on daily CSI changes within MBRG
Regular attendance within Market Area dealerships to help reduce and manage complaints
Visiting sites on a bi monthly basis creating an action plan to promote and improve best practise
In depth knowledge of how CSI works, including FFV and SFU
Strong, analytical focus that enables the identification of trends and opportunities
Flexible approach to work; adaptable to thrive in a changing environment

135

Customer Service Analyst Resume Examples & Samples

1-2 years work experience--may include internship(s)
Personal Drive - demonstrate a sense of urgency, motivation, and tenacity in achieving objectives
Customer-Oriented - interprets and matches the customer's business needs to the capabilities of Oracle; balances customer needs with Oracle policy
Communicates Effectively - conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking
Results Oriented - personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time
Problem Solving - demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales
Decision Making - makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems
Planning and Organization - plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal
Adapts to Change - responds to change by demonstrating flexibility and working effectively in ambiguous situations
Work with International Teams - seeks relevant information and involvement from other global teams and departments for projects in own area; develops working relationships with colleagues globally

136

Customer Service Analyst Resume Examples & Samples

Acts as single point of contact for all customer service inquiries
Tracks inbound shipments and communicates when demand exceeds inbound order quantity and product arrival date is past due. Coordinates substitutions and additions on interplant loads
Reviews and provides reports regarding customer backorders and future shortages; verifies that previous days orders are completed. Analyzes backorder trends
Tracks all customer service issues and provides analysis
Researches and responds to all customer service inquiries
Prepares stewardship package containing service request data
Coordinates lead time analysis for bulk and package
Ensures compliance with all local, state and federal regulatory standards for employee health, safety and environmental requirements
Participates in internal safety programs including internal Loss Prevention System
Adheres to ISO 9001/TS16949 policies and procedures
Adheres to Corporate Controls, including compliance with Data Integrity Assurance Framework
Handles backorders
Understanding of the oil and gas manufacturing business, culture and strategy, as well as the emphasis on safety
Prior experience with financial controls compliance
Demonstrated experience in effective two-way communication with internal and external customers (oral, written, presentation, listening)
Working knowledge of manufacturing plant operations
Good working knowledge of plant systems (SAP) and excellent computer skills, including MS Excel and Access
Good business judgment

137

Customer Service Analyst Resume Examples & Samples

Experience in service advising, parts, customer service and/or purchasing required
Professional phone manner and in-person presence
Ability to function in a fast-paced office environment, both working alone and within a team
Microsoft office (Excel, Word, Outlook)
Accounting and/or inventory software experience a plus
Desirable experience in electrical apparatus repair and/or wind turbine maintenance industry
Ability to lift/move up to 50 lbs. and speak, read, write, hear, and see, must be able to use hands and fingers to lift, feel, move objects - office environment noise level is quiet to moderate. Reasonable accommodations can be made to individuals with special needs/disabilities
*Timken Motor & Crane Services LLC fosters a drug-free work environment

138

Customer Service Analyst Associate Resume Examples & Samples

Good computer skills including all applications in Microsoft Office
Good analytical, verbal and written skills
Ability to identify and research problems and resolve with appropriate solutions
Typically requires at least 0-2 years of customer service experience in the field or related area
First American values diversity and is an equal opportunity employer.*

139

Senior Customer Service Analyst Resume Examples & Samples

Good computer skills including all applications in Microsoft Office. Advanced Excel using pivot tables and vlookups
Ability to facilitate meetings with cross functional teams
High School Diploma
Typically requires at least 4-7 years of customer service and analysis experience in the field or related area
General knowledge and understanding of accounting principals

140

Customer Service Analyst Resume Examples & Samples

Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity & usage of self service tools where applicable
Co ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
Proven track record of managing client
Relationships and delivering high quality customer service
Fluency in English is essential and 1 European
Language where required (2 is advantageous)
Knowledge of Citi systems & platforms
Advantageous (Citi FT, Flexcube, STaRS, LMS)
Must have proficient use of all Microsoft Appplications ( Word, Excel, Access, PowerPoint),
With very strong computer/technical skills
3rd Level qualification required, preferably in Business / Finance discipline
Self motivated and results oriented

141

Associate Customer Service Analyst Resume Examples & Samples

Staffing both the customer hotline and inbox
Receiving, logging, and working customer issues as they arise
Coordinating issues with customer service team members and various internal departments
Notifying management of aged and/or critical issues
Perform ad hoc analyses
Point of contact for external producers and internal customers

142

Customer Service Analyst Resume Examples & Samples

Bachelor’s Degree is strongly preferred; High School Diploma is required
1-3 years of sales or inside selling experience is preferred but not required
Intermediate analytical capability and Microsoft Excel data management skills

143

Customer Service Analyst Resume Examples & Samples

Managing HR/Payroll related transactions
Performing employee data management activities within established service levels
Communicating professionally, effectively, timely and courteously
Proficient in writing and speaking in English
Degree or studies in Administration, Finance or related area Ability to provide excellent customer service, Communicate effectively , Prioritize multiple tasks and demonstrate proper time management, Confidence, Enthusiasm, Passion for excellence, Professionalism in work product and behavior,, Stress tolerance, Discipline to execute according to standards, Urgency and speed of response
Develop and maintain relationships with the Human Resources and business managers across Citi

144

Customer Service Analyst Resume Examples & Samples

Provide 2nd line support globally for F&B Hospitality applications (Simphony and MyMicros)
Responsible for the entry, tracking and management of all incoming support calls in MOS and Clarify
Assist in training and supporting the MICROS product suites and associated interfaces
Previous technical support or help desk experience
Great troubleshooting skills
Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)

145

Customer Service Analyst Resume Examples & Samples

Completed University/Bachelor’s Degree
3 years of experience in Customer Service related roles
Technical skills: MS Office, SAP
Office skills: Standard office telephone, Email, Outlook
Previous knowledge in, at least, one of the following segments: Consumer, Pharmaceutical and/or Medical Devices
Second language (Portuguese or English) proficiency

146

Customer Service Analyst Resume Examples & Samples

Develop, analyzeand make decisionsutilizing all information relatedto consignment values,status,exceptions, activities and account data
Analyzes, monitorsand provides feedback on compliance with consignment policies and procedures
Prepare and monitor periodicanalysis and reporting of key department metrics utilizing Oracle,Sales Portal, and OBIEE
Document all internal and external communications, via email or phone, to ensure compliance of consignment reporting is submitted accurately to finance
Develops and communicates monthlyvalue reports on hospital, personal, and delayed PO inventories to Finance
Coordinateswith the Territory Managers, Account Specialists, and Customer Solutions management onusage, adjustments, or other consignment issues
Communicates with assigned Sales area team and AccountSpecialist and otherConsignment Specialists to ensure alignment, coverage and timely processing maintaining customer satisfaction
Provide technical support and training for iPad consignment app for the fieldsalesorganization
At least 5 years customer service experience, knowledge of consignment and inventory management is a plus
Intermediate or advanced user MS Office applications including Word, Excel, PowerPoint, Access & Outlook
Experiencein communicating directly with customers and field sales organization
Experience fielding inquiries from customers
Experience with complex business requests
Experience compiling, analyzing and maintaining consignment metrics for reporting, agreements from start to finish
Demonstrated customer facing and sales support communication skills
Demonstrated ability to handle complex situations and have excellentproblem solving and critical thinking skills
Demonstrated attention to detail and organizational skills
Oracle experience

147

Customer Service Analyst Resume Examples & Samples

Analyze customer requests for validity and urgency
Accurate review and entry of required data points, as defined by customer
Identify and escalate emergency requests, as needed
Clarify request information, issues, and inquiries through correspondence with customer
Manage open and unresolved tasks under individual ownership
Discover workflow inefficiencies and suggest solutions to improve operations
High School Diploma / GED Required
Minimum of 1 year data entry experience in a professional work environment
Minimum of 1 year experience with Microsoft Office
Bachelor’s Degree is preferred
Critical thinking abilities with strong analytical, problem solving and general troubleshooting skills
Strong organizational abilities with robust multitasking skills (e.g. able to log calls and interaction with customers simultaneously)
Demonstrated ability to satisfy customer needs

148

Customer Service Analyst Resume Examples & Samples

Provide 2nd line support globally for OPG/OPI (Oracle Payment Gateway and Interface) issues on Hospitality applications (Hotel and F&B)
Provide technical guidance on the OPG/OPI product, to
1st line supports
Adhere to Global L2 Support standards, and ensure 1st line supports follow the published guidelines
Liaise with 3rd line support, Development, Cloud Operations and Product teams
Report back to line manager in setting strategic departmental goals based on company objectives
Participate in cross-division training programs to strengthen OPG/OPI knowledge within the Global L1 application support teams as well as to extend the application knowledge within the Global OPG/OPI team
Strong experience in issue resolution, issue prioritization, customer management and technical account management
Excellent general IT skills and strong knowledge of current technologies
Extensive knowledge on Payment processing and particularly OPG/OPI product is beneficial
Good knowledge of MICROS applications (Hotel and/or F&B)
Extensive experience with virtualization

149

Customer Service Analyst Resume Examples & Samples

Serve as the primary customer contact in the areas of order management and price/promotional discrepancies, order issues, cuts and late deliveries
Respond positively to, and expeditiously process all incoming orders, email responses and phone calls from customers as well as others
Demonstrate effectiveness in utilizing relationships with other functional departments within the organization, not limited to, but including upper management where necessary; and utilizing outside resources in seeking and supplying information (i.e. brokers and others)
Ability to run and understand reports, and be able to analyze the results
Ability to prioritize workloads, multi-task, and demonstrate technical competence
Ability to expand knowledge base
Proficiency in the use of MS Office software including Excel, Word, PowerPoint, and Access
Independently motivated
Creative and innovative
Strong analytical and statistical skills
Ability to work independently and on a compressed time schedule
Demonstrated critical thinking/problem solving skills required

150

Customer Service Analyst Resume Examples & Samples

Monitor installation from order to delivery on special needs requests, keeping customer and sales person aware of significant changes in schedules and ensure accurate billing
Educates customers on billing process, how to read bills and verifies billing accuracy, where appropriate
Monitoring base revenues and develops strategies with other members of the account team that address changes in trends or tendencies
Warm calls into the account base to insure customer satisfaction, inquire about service issues, attending customer meetings and telephone communications with customers
Internal teamwork with other partner groups (Call Center, Contract Admin, Operations, Engineers etc.) to resolve customer problems and strive to achieve complete customer satisfaction
Assist direct sales to meet or exceed contract renewal objectives
Submit MACD and simple orders to provisioning groups through STATS/One Source system that the CSA may have received through direct customer calls, Account Managers at customer sites, or other internal groups (this excludes install of high capacity services)
Account auditing for billing accuracy and additional revenue opportunities where appropriate
Work with account team to manage churn within account base
Use Salesforce.com to assist sales person in account management, 4Q 2011
Provides customers with contacts and escalation list of Frontier back offices
Resourcefulness
Strong phone and presentation skills
Good customer relationship building experience
Excellent rapport building skills
Goal and results driven
Always follows through and completes tasks on time
Project management ability
Community Involvement is expected
Knowledge of Systems - STATS, DPI, Salesforce.com

151

Customer Service Analyst Resume Examples & Samples

2-4 years of relevant experience in Customer Service Related roles
Fluent English and Spanish (oral and written)
Intermediate Portuguese is a plus
Professional skills

152

Customer Service Analyst Resume Examples & Samples

Excellent communications skills (written / verbal) at all organisational levels
Results/task orientated with excellent attention to detail
Ability to manage and prioritize effectively and resolve conflicting priorities
Ability to work well as part of a team and autonomously
Good MS Office skills including Access, Excel and MS Powerpoint
Self motivated to learn new tasks
Ability to make rational, well informed decisions
Adaptive to change
Control and risk focussed

153

Location Services / Customer Service Analyst Resume Examples & Samples

Minimum of 3 year of office operations experience
Minimum of 5 years of customer service experience
OR US Armed Forces as an Army Adjutant General 42A or Human Resources/Personnel Administration Specialist 42A, 75B, Navy Human Resources Officer 120X or Personnel Specialist PS/Yeoman YN, USMC Adjutant Officer 0180 or Personnel & Administration 01XX, Air Force Personnel Officer AFSC 36PX or AFSC 3S0X1, or USCG Human Resources Officer CG-HRM10 or Yeoman YN
Technology skills, e.g., working knowledge of Microsoft Office Suite, AV and office equipment
Strong communication skills and interpersonal skills
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

154

Customer Service Analyst Resume Examples & Samples

Lead and participate in projects approved by the Customer Solutions management team that will impact the Sales Logistics organization. Attend, schedule and lead applicable meetings that will move the project to completion. Create and maintain project plans for management review; participate in team communication meetings as requested
Provide analytical support to the United States field and Sales Logistics organization. Conduct root-cause analysis on territory issues and contribute necessary data to support process improvement recommendations
Oversee the reporting and communication of KPI metrics within the Sales Logistics organization. Work across segments to develop efficient templates and capture applicable information for distribution to internal and external customers to enhance the team’s overall understanding
Oversee the review and process requests for credits, pricing adjustments, quotes, shipment tracking and complaint log for the Customer Solutions Analytical team
Mentor teammates in analytical attributes; become a subject matter expert for the Customer Solutions team on new automation, programs and overall technology to drive efficiency across all levels
Problem Solving and analytical assessment capability; effective written and verbal communication
Strong interpersonal skills and ability to achieve results through influence in a team oriented environment
Ability to handle multiple priorities and identify creative solutions to complex problems
Have understanding of supply chain and business processes including requirements planning, distribution, and sales; accuracy, attention to detail and timely follow through are critical
Advanced knowledge of information systems, interrelations and tools including Microsoft Office applications, SQL, SMS, and Zorro; ability to quickly learn and utilize these tools to execute critical business reporting and applications
Participate in department problem solving activities and foster a culture of “One Zimmer Biomet”
Ability to handle high work/project volume and drive departmental metrics
Experience in logistics, supply chain, technical field and/or inventory management preferred
Desire to work towards APICS certification is a plus

155

B-associate Customer Service Analyst Resume Examples & Samples

65% Program Service
Proficient with Microsoft™ Office (specifically Microsoft Word and Excel)
Google Cloud experience is preferred
Experience with on-line editing, image capture and reporting systems preferred
Time management and ability to multi-task
Conflict management skills
Must be patient and empathetic

156

Customer Service Analyst Resume Examples & Samples

Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles
Demonstrated ability to quickly learn new system (e.g. SAP, Microstrategy, etc.)
Microsoft Office skills. Proficient in basic Excel (formatting, filtering, sorting data) and Word
Demonstrated experience working cross-functionally and managing multiple priorities desired
Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers

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