Inbound Customer Service Resume Samples
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Inbound Customer Service Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the inbound customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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KK
K Kutch
Katherine
Kutch
2082 Ansley Skyway
Chicago
IL
+1 (555) 687 5117
2082 Ansley Skyway
Chicago
IL
Phone
p
+1 (555) 687 5117
Experience
Experience
Los Angeles, CA
Inbound Customer Service
Los Angeles, CA
Raynor LLC
Los Angeles, CA
Inbound Customer Service
- Provide troubleshooting assistance to customers
- Providing exceptional customer service via telephone
- Troubleshoot basic network and modem functionality
- Perform other duties assigned to you
- Fun working environment!
- Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Educational assistance
San Francisco, CA
Temporary Inbound Customer Service
San Francisco, CA
Hoeger Group
San Francisco, CA
Temporary Inbound Customer Service
- A fun working environment
- You have a highly organised approach to work, with excellent attention to detail
- 20 days holiday + statutory bank holidays
- You have a passion for delivering excellent customer service
- Free Fruit Mondays
- You are a true self motivator with a curious nature
- You are flexible as all team members are striving towards the successful delivery of excellent customer service and changes in customer behaviour dictates peaks and troughs throughout the working week and intra-day schedules
present
Chicago, IL
Inbound Customer Service Associate
Chicago, IL
Wiegand LLC
present
Chicago, IL
Inbound Customer Service Associate
present
- Participate in activities designed to improve customer satisfaction and business performance
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
- Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
- Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries
Education
Education
Bachelor’s Degree in Productivity
Bachelor’s Degree in Productivity
Northeastern University
Bachelor’s Degree in Productivity
Skills
Skills
- Computer Savvy – good working knowledge of Microsoft packages and ability to learn quickly
- Strong communication skills in a professional atmosphere
- Ability to recall information, policy and procedures quickly and efficiently
- Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
- Ability to maintain composure while dealing with difficult situations
- Ability to think creatively and provide out of the box solutions
- Proficient keyboarding skills
- Able to influence, creative problem solve, and find customized solutions
- Produce extraordinary results measured by customer satisfaction, efficiency, and call quality
- Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment
15 Inbound Customer Service resume templates
Read our complete resume writing guides
1
Inbound Customer Service Banker Resume Examples & Samples
- Thrive in a high energy, fast-paced and supportive team environment
- Be driven by your passion to exceed our customer expectations and leave a lasting positive impression
- Have excellent time management and problem solving skills
- Be able to navigate your way through multiple computer systems whilst being on the phone
- Be available to work 5 consecutive days across a 7 day rotating roster with hours falling between 7am-9pm Monday- Friday and 9am-6pm Saturday and Sunday
- Previous contact centre, retail, customer service, or sales experience – preferably in a fast paced and dynamic environment
2
Customer Service Inbound Specialist Resume Examples & Samples
- Process inbound calls to determine appropriate action required to satisfy the needs of the employee, including external customers and internal business partners
- Utilize PBC technology tools to document customer requests and issue resolution to ensure proper handling and follow up of all inbound calls
- Achieve individual and team objectives to include
- Highly developed listening, analytical, and problem solving skills
- Knowledge of electronic Presentment and Payment Applications
- Analytical, Assertive, and Results Driven
- Prior Customer Service, Call Center, and Accounts Receivable experience
- Excellent PC and Microsoft Office Applications (i.e., Word, Excel, PowerPoint) skills
3
Bonus Inbound Customer Service Resume Examples & Samples
- Technical aptitude and enjoy troubleshooting technology
- High School Diploma or GED
- Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
- Customer focus
- Discipline to follow a set schedule
- Flexibility to do shift work including weekends, holidays and have the ability to flex up or down based on business needs
- Ability to manage multiple applications at one time
- Understand the concepts of navigation, search engines, downloading music, and other web based applications
- Smartphone, tablet, operating systems, PC or Mac experience
- Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
- Successful completion of initial training
- Ability to meet minimum typing speed of 25 WPM while talking to customers
- Successful completion of pre-employment assessments, criminal background check and drug screen
4
Bonus Inbound Customer Service Resume Examples & Samples
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work with customers to resolve inquiries
- Provide troubleshooting assistance to customers
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer
- Ability to read and interpret documents
- Full Time Employment
- Medical, Dental, Vision, & 401k plans
- Educational assistance
- Paid Time Off
- Fun working environment!
- Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
- Six months experience in providing customer service either via phone or in person
- Ability to type (WPM vary based on Client Requirements)
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Excellent telephone manner and listening skills
- The ability to relate to customers in a professional and courteous manner
- The ability to work in a team environment
- The ability to work under pressure
- The ability to sit for long periods of time
- Excellent attention to detail and multi-tasking ability
- Self-motivation to work under his/her own initiative
- Must pass drug test and state, federal and criminal background check
- Must have High School diploma or general education degree (GED)
- Must be at least 18 years of age or older
5
Inbound Customer Service Manager Resume Examples & Samples
- Provide coaching, mentoring, guidance and feedback to team members as opportunities arise to improve handling of customer requests, escalations, inter-company relations, or other situations
- Provide team members with comprehensive qualitative feedback to include attendance updates, analysis of productivity levels against goals, and summary communication of departmental and/or business news
- Set a leadership example with peers and team to develop a representative level team to improve productivity, efficiency and overall performance
- Supervise floor as appropriate by acting as a visible leader walking the entire assigned area of supervision
- Ensure a proactive environment by utilizing strong peer relationships
- Ensure adherence to policies and procedures, standards and service excellence goals
- Continuous Training
- Special projects or duties as required
- Experience
6
Inbound Customer Service Resume Examples & Samples
- Enjoy working in a fast paced and goal-oriented environment
- Persuasive communication style
- Outstanding time management and organizational skills
- Ability to recall information, policy and procedures quickly and efficiently
- Ability to think creatively and provide out of the box solutions
7
Msla-customer Service Inbound Resume Examples & Samples
- Ask appropriate questions and listen actively to resolve questions and concerns
- Apply knowledge of applicable SLA’s
- Demonstrate understanding, care and concern of the callers needs
- Identify and coordinate internal resources, and escalate when needed
- Prioritize and organize own work to meet agreed upon deadlines
- All other duties assigned by Management
- 1 year customer service or call center experience
- Able to follow routine procedures consistently and efficiently
- Able to work independently, and in conjunction with team members at all levels of the organization
- Able to understand instructions furnished in written, oral, diagram, or schedule form
- Organized and Detail-oriented
- Self-motivated and Adaptable
- Able to consistently follow through on expectations
- Proficient in general computer use and Microsoft Office Suite
8
Inbound Customer Service Level Resume Examples & Samples
- Minimum of 3-5 years of previous experience within a customer facing environment required; Call Center experience of 2+ years preferred in an inbound/outbound sales environment
- Must be sales oriented with a HIGH focus on customer service/experience
- Must be socially focused; “How can I help you?” attitude
- Effectively translates complex information into common terms
- Persuasive, “selling” (rather than “telling”) communication style
- Type 30+ WPM, and ability to navigate through several internet based applications
- Become familiar with Direct Energy’s business and specifically understand products offered, in each of our brands and territories
- Receive inbound calls to renew/extend/upsell existing customers energy plans with Direct Energy
- Make outbound calls to retain/recapture customers to meet business needs
- Adhere to Direct Energy’s RIGHT call flow structure to ensure high customer satisfaction
- Communicate with customers over the phone, to resolve their questions or concerns regarding their account while identifying potential opportunities to renew or extend their existing energy plans
- Handle incoming calls related to existing and pending customer related matters
- Responsible for sales KPI through any digital channels such as online chat
- Maintain an acceptable volume of various customer retention and sales per week and month; and a high percentage of good quality orders
- Satisfy acceptable adherence to schedule and attendance policy
- Other projects as needed
9
Inbound Customer Service Resume Examples & Samples
- Providing exceptional customer service via telephone
- Delivering information about customer invoicing, customer statements, receipt of orders, or canceling accounts
- Keeping records of all customer interactions
- Determining charges for services requested, collect deposits or payments, or arrange for billing
- Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- 1+ years of call center experience
- Ability to type 40+ wpm
- Stellar communication skills
10
Customer Service Financial Collections Rep Inbound Resume Examples & Samples
- Cellular experience preferred
- Minimum of 2 years of Collections experience preferred
- Customer Service experience preferred
- Experience in an automated high volume collections environment preferred
- Experience with predictive dialing technology preferred
- Experience with Windows based PCs, including general office software knowledge required
- Ability to remain flexible and adaptable in a fast-paced environment required
- Effective organizational, decision making and interpersonal skills required
- Available to work evenings including Saturdays
11
Inbound Collections Customer Service Resume Examples & Samples
- Handles various incoming only collections-focused phone calls
- Utilizes computer system to verify and document customer requests
- Take payment, move payment dates and/or move payments to end of car loan
- 6 months-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
12
Customer Service & Inbound Sales Representatives Resume Examples & Samples
- An annual bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance
- Multitasking and time management
- The standard benefits (medical, dental, vision, paid time off, 401k)
13
Customer Service Inbound Rep Resume Examples & Samples
- Effectively present and discuss Charter products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Remain current and knowledgeable on every aspect of supported product
- Accurately document customer account records based on actions taken
14
Inbound Customer Service Rep Resume Examples & Samples
- Effectively address customer questions, complaints and concerns within the scope of responsibility
- Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits
- Fulfill work schedules as required
15
Customer Service Inbound & Outbound Representatives Resume Examples & Samples
- Perform data entry and use software programs
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
- Must document all calls and evaluate each account to determine if further research is necessary
- Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner
16
Ci-contaccustomer t Center Customer Service Inbound Resume Examples & Samples
- Experience or equivalent experience as Technical Services Specialist and all responsibilities outlined job description
- Ability to communicate well with customers, sales force, supervisor, and co-workers in both written and verbal communication
- Ability to operate a computer keyboard
- Basic PC skills (Microsoft Office experience preferred)
- Experience with inventory management and outside contractor/vendors
- Ability to recognize profit and loss statements, and think strategically about business improvements
17
Customer Service Inbound / Outbound Resume Examples & Samples
- Requires a High School Diploma or GED
- Experience with Microsoft Office preferred
- Able to start within 24 hours notice
18
Inbound Customer Service Resume Examples & Samples
- Previous experience in working within a Customer Service environment
- Ability to cross sell and link sell and connect with customer to promote opportunities
- Computer Savvy – good working knowledge of Microsoft packages and ability to learn quickly
- Proven ability to multi task
- Social intelligence, Great phone voice, competitiveness
- Ability to prioritise a demanding workload
- Hebrew language is a nice to have and a good level of business English
19
Inbound Customer Service Resume Examples & Samples
- Answer questions regarding service features, options and pricing
- Walk customers through common hardware and software configurations to maximize product functionality
- Troubleshoot basic network and modem functionality
- Answer questions regarding use of service with various hardware and software platforms
- Schedule on-site service calls when necessary
- Escalate appropriate technical issues to Internet Technical Support Associate group
- All other duties as required or assigned
- Entry level; 1-2 prior work experience in customer facing technical role preferred
- High School Diploma or equivalent required; Associates/Bachelors Degree Preferred
- Cable industry experience preferred
- Experience with common internet software including Netscape Communicator, MS Internet Explorer, MS Outlook and MS Outlook Express preferred
- Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace
- Must be able to work under strict guidelines
- Microsoft Office experience a plus
- Strong communication skills in a professional atmosphere
- Ability to work flexible hours including, evenings, weekends, holidays and overtime as required
20
Inbound Customer Service Resume Examples & Samples
- Ability to provide exemplary customer service
- Active listener, express willingness and displaying empathy towards our customers
- Requires working knowledge of MS Windows Operating System or MAC, Internet and Internet browser applications
- Ability to maintain composure while dealing with difficult situations
- TEAM player
21
Customer Service & Inbound Sales Representatives Inbound Call Center Resume Examples & Samples
- $500 sign-on bonus if you already have a Property & Casualty license
- An additional 10-15% when you work evening or weekend hours
- Effective communication, verbally and in writing
- Onsite gym and wellness program with discounts and rewards
- Onsite healthcare at large locations
22
Inbound Customer Service Rep Resume Examples & Samples
- Effectively present and discuss Spectrum products and services
- Ability to read, write, speak and understand English
- Strong organization and time management skills
- Proficiency with PCs, Microsoft Office Suite and general intranet navigation
23
Temporary Inbound Customer Service Resume Examples & Samples
- You have a passion for delivering excellent customer service
- Strong interpersonal skills and confidence are key, both for the positive service to our customers but also the enjoyable interactions with team colleagues
- You have the ability to work as part of a team towards common goals
- You have a highly organised approach to work, with excellent attention to detail
- You are flexible as all team members are striving towards the successful delivery of excellent customer service and changes in customer behaviour dictates peaks and troughs throughout the working week and intra-day schedules
- You are a true self motivator with a curious nature
- You have a desire to delight our customers and take the initiative to resolve any conflicts, turning a negative experience into a positive
- Excellent telephone, computer/keyboard, verbal and written communication skills
- Exceptional numeric and verbal reasoning skills
24
Customer Service Representative, Inbound Resume Examples & Samples
- Act as a main point of contact for all customer inquiries, requests and transactions
- Process updates to the employee’s record ensuring accurate documentation for all transactions
- Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD’s) Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase
- Recommend process improvements and create new and/or modify existing process documentation or knowledgebase articles
- Create a new case or update an existing case for every request received in the ESC’s case management system
- Performs daily review of open case queues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner
- Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries
- Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
- Work to resolve as many calls/cases as possible upon first call/contact. Assign cases to appropriate escalation point as necessary
- Recognize, document and inform the supervisor regarding trends in internal and external inquiries
- Establish and maintain effective working relationships with peers, management, customers and field HR staff
- Exercise sound judgment when prioritizing, organizing and monitoring inquiries while assigning emails and distributing cases timely to team
- 1-2 years prior relevant experience in a call center or service center environment
- Superior Customer Service skills
- Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
- Attentive listening skills that enable asking of probing questions to aid them in problem- solving and issue escalation
- Detail oriented and able to multi-task – Good organizational skills
- Ability to operate well under pressure – Strong problem solving skills
- Proficient computer skills (Microsoft Word, Microsoft Excel) – People Soft and/or Service Now experience a plus
- Dependable, punctual and able to achieve an appropriate level of attendance
25
Msla-customer Service Inbound Resume Examples & Samples
- Communicate with Veterans, providers and the VA via inbound phone calls and secure messaging
- Properly authenticate each caller before verifying or releasing any information
- Explain the purpose of attending the Compensation & Pension exams, explain approximate time frames for returning reports to the VA and explain the process for travel reimbursement
- Listen to Veterans comments, concerns and suggestions, relaying that information internally, while ensuring Veteran satisfaction
- 1 year of Customer Service experience
26
Call Center Customer Service Inbound Resume Examples & Samples
- Responding to telephone calls and emails from brokers in 8 states/districts
- Verifying broker information with internal and external systems
- Updating information in multiple systems
- Reviewing and redirecting of department generic mailbox
- Submitting broker appointments directly via appropriate state or intermediary online forms
