Customer Service Rep Resume Samples

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R Leffler

Rose

Leffler

8854 Maurine Forks

Houston

+1 (555) 691 5082

8854 Maurine Forks

Houston

Phone

p +1 (555) 691 5082

Experience Experience

Dallas, TX

Customer Service Rep

Dallas, TX

Satterfield, Toy and Denesik

Dallas, TX

Customer Service Rep

Provides leadership and works as part of a team to support overall clients’ systems customer satisfaction and improve overall team performance
Assist in and support the development of process improvements and continuous learning
Provide feedback and recommendations to your manager on ways the company can improve
Receive and review individual performance metric reports and action plan with manager to understand individual performance
Provide support to Account Managers, Production Manager and Scheduling to ensure the accurate and timely completion of job/s
Tally the final production runs and work performed to assemble paperwork for billing purposes
Performance – maintain performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met

Detroit, MI

German Customer Service Rep

Detroit, MI

Schowalter, Pfeffer and Boyle

Detroit, MI

German Customer Service Rep

Updating our computerised systems and working with marketing, retail and other teams to further improve customer service and satisfaction
Discussing new products and managing multiple tasks to promptly resolve customer queries
Communicating with customers in their native language by telephone, email and online to provide outstanding service
Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
Shift: Day Job – shifts staggered between 7.30am – 6pm depending on client base
Proactive, flexible, good lateral thinking & common sense

present

Chicago, IL

Senior Customer Service Rep

Chicago, IL

Paucek-Mitchell

present

Chicago, IL

Senior Customer Service Rep

present

Provide sales support, including the oversight of customer focused projects that drive performance improvements
Manage E&O product from promotions or POG changes with customer and materials. Work with the customers' replenishment contact on inventory management issues
Assists Manager with workload balancing
Manages and prioritizes workload and develops goals to help meet departmental daily service level agreements
Provides training to new employees and to co-workers on an on-going basis
Makes corrections and adjustments
Serves as a resource to medical group staff, network providers, health plan representatives and claims staff

Education Education

Bachelor’s Degree in Accountability While Delivering Superb Customer Service

Strayer University

Bachelor’s Degree in Accountability While Delivering Superb Customer Service

Skills Skills

Ability to learn quickly and retain new program information and apply knowledge to enhance quality of call interactions
Strong ability to follow instructions and the ability to work cohesively in a team atmosphere is highly desired
Ability to use a personal computer with a strong working knowledge of MS Office products and Outlook
Excellent problem solving skills and ability to think quickly and logically
Strong organizational skills, attention to detail and an ability to multi-task
Knowledge of basic accounting skills to perform basic mathematical calculations
Ability to become knowledgeable in all areas of the company
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Ability to handle challenging situations professionally and exercising good judgment
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

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German Customer Service Rep Resume Examples & Samples

Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards
Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity & usage of self-service tools where applicable
Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
Escalate customer feedback, processing delays and errors appropriately
Keep updated on all new market and regulatory requirements affecting client portfolio/base
Minimum 2 years experience in banking or finance
Proven track record of managing client relationships and delivering high quality customer service
Fluency in English is essential, with fluency in at least 1 additional European language required - 2 advantageous
Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
Knowledge of Citi systems & platforms advantageous (Citi FT, Flexcube, STaRS, LMS)
Highly productive with a strong attention to detail, excellent time management, planning & organisational skills
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience, however those with only Leaving Certificate or equivalent will be required to complete a mandatory Certificate in Financial Services with Institute of Bankers
Primary Location: EMEA-IRL-L-Dublin
Schedule: Full-time
Shift: Day Job – shifts staggered between 7.30am – 6pm depending on client base

Senior Customer Service Rep M-F Resume Examples & Samples

Requires basic knowledge of the organization, products and/or services
One year of experience
Solid understanding of the Inbound Call Center
Ability to seek solutions for customers in a fast-paced environment
1+ years of telephone sales experience

Senior Customer Service Rep Monday Resume Examples & Samples

Excellent communication and problem-solving skills
Excellent PC skills
College degree and/or 1+ years of customer contact experience
College education or equivalent work experience
General bank knowledge
Solid understanding of an Inbound Call Center

Customer Service Rep Resume Examples & Samples

Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
Must live in Pinellas, Hillsborough or Pasco Counties within the state of Florida

Customer Service Rep Resume Examples & Samples

Strong organizational skills, attention to detail and an ability to multi-task
Proficient Microsoft Word, Excel, and Access skills
2+ years of relevant experience

Customer Service Rep Resume Examples & Samples

To ensure all customers are
Excellent command of Microsoft Word, Excel, Outlook
Excellent command of all Citibank Systems and Procedures
Normally 5 – 10 years’ experience required
Preferably more than a years experience in a service related role
Track record of outstanding individual performance and/or overall business performance
Strong leader, entrepreneurial, driven and passionate
In Banking, Administration, Accounting, Finance, Economics etc

Customer Service Rep Resume Examples & Samples

To ensure all customers are (i) verified, (ii) assisted with reference liability, clearance and balance confirmation letters, (iii) attended to professionally, efficiently and on a timely basis, (iv) assisted with supplementary debit cards and preparation of RTPs, (v) assisted with insurance queries and cancellations, safe deposits access
To raise and manage ECCMS and MSX queries on a timely manner
To build and maintain a professional relationship with all targeted customers through the execution of an effective service
To proactively providing feedback to the Service Supervisor and Branch Banking Head

Customer Service Rep Resume Examples & Samples

Provide customer support for Turbine & WB Games products in a call center environment
Provide live chat support regarding in-game related issues for our fans
Stay up to date on promotions, events and special offers for all supported franchises
Review and resolve customer subscription, account and payment issues
Ensure proper shift procedures and processes are followed
Enforce player "Code of Conduct" to foster a positive play experience for our fans
Escalate customer-facing issues to management and product development as appropriate
Take ownership of customer issues (handle from inception to final resolution)
Conduct research to resolve inquiries or problems that cannot be answered immediately
Perform administrative support duties as needed/required
Participate in Fan Services team meetings and activities
Create written support materials for internal use, or for customer self-service
Provide feedback on customer reported bugs, problems and concerns
Complete other duties and responsibilities as assigned
Two years experience in a Customer Service or related environment
Experience and ability to handle confidential personal information
Experience with Credit/Debit Card transaction processes
Functional understanding of Windows OS
Excellent customer-facing soft-skills; ability to calm irate customers, resolve difficult issues and remain cool in high-pressure situations
Strong typing skills; ability to type at least 45 words per minute
Ability to organize information pertaining to multiple future releases/updates
Gaming experience a must!
Proficient with Microsoft Office Suite and Internet applications

Customer Service Rep Resume Examples & Samples

To provide highest level of services to customers and answer their enquiries such as product inquiries, account opening/maintenance, financial transactions and etc
To address customer needs and refer sales opportunities to appropriate sales specialist
To support sales and operation team on banking related activities
To perform branch administrative tasks and maintain pleasant branch environment
To perform tasks requested by supervisor or branch manager
To provide all retail banking counter transactions to clients
University graduate with 1-2 years’ work experience in sales or finance and customer service field
Fluent in both oral and written English

Customer Service Rep Resume Examples & Samples

Graduate, preferably in the commerce/ accounting / finance background, proficient in English and numerate
PC knowledge including use of Microsoft Office products, to include Excel and Word skills
Administrative and time management skills
Ability to interact with team members
Strong attention to detail and quality
Model good work habits and appropriate use of procedures and controls
Regulatory and Product Knowledge

Customer Service Rep Resume Examples & Samples

Receive customer contacts directly via phone, mail or electronically. Consistently respond to all inquiries in a professional and timely manner
Research and resolve all customer inquiries and requests, adhering to departmental and corporate procedures, guidelines and policies
Complete all work within established guidelines for quality and performance achievement. Record and submit daily work reports as required
Ensure processing tasks are completed accurately, with attention to detail and customer requirements
Participate in the detection and notification of recurring trends or problems. Make recommendations for improvement
Maintain a current working knowledge of company products, operating systems and standards and all aspects of customer service
Interact effectively both within and outside the department to resolve issues and develop resources
Demonstrate flexibility and cooperation in the completion of departmental tasks
May be requested to participate in customer site visits to develop and enhance service relationships

Customer Service Rep Resume Examples & Samples

Strong Customer Service skills, demonstrated through previous experience
Thorough working knowledge of and experience with Excel and Word
Skilled in multitasking and ability to work in a team environment
Exceptional organizational skills and ability to prioritize workload
Must be willing to work a considerable amount of overtime
Must have proven Web Chat Experience

Customer Service Rep Resume Examples & Samples

Six months to one year of general clerical experience
Some knowledge of general office procedures
Good in-person and telephone customer service skills
Ability to manage multiple projects and deadlines simultaneously
Ability to collect and organize information

Customer Service Rep Resume Examples & Samples

Processes and documents transaction or Initiate a form to be resolved by Payroll Operations
Educates branch offices about timelines, procedures and the cost/benefit of various alternatives
3+ years previous customer service experience required
Payroll experience a plus
Knowledge PeopleSoft other HR applications preferred
Exercise of judgment, knowledge/recall, hearing, ability to speak and write clearly, visual ability
Ability to collaborate with team and others to perform work responsibilities
Ability to meet or exceed all quality standards

Customer Service Rep Resume Examples & Samples

Contact customers regarding payments due, coming due or past due
Conduct follow up on title tracking issues
Document customer contact results
Perform data entry of loan documentation/collateral title
Process customer payments. Make business solicitation calls by phone
Answer and respond to customer calls/inquiries
Education & High School Diploma or equivalent Specialized Customer service skills to include sales and collection calls
Experienced use of Microsoft Excel, Word and Outlook applications
Experience in customer service and/or collection experience preferred

Senior Customer Service Rep Resume Examples & Samples

Provide troubleshooting and timely resolution for escalated customers’ requests
Identify process issues, root causes and recommend solutions utilizing expert knowledge of ExportTrader.com organization, products/packages, process, and technology
Familiarity with computer hardware, Windows PC and Manheim system applications, which includes the ability to learn complex applications and apply new knowledge
Responsive to management's requests and suggestion; takes direction well
Manages and prioritizes workload and develops goals to help meet departmental daily service level agreements
Demonstrates excellent negotiation skills to strive for win-win solutions
Understands customers’ needs / challenges and takes ownership of potential issues, communicates and delivers objective resolutions and educates customers professionally
Monitors progress on assigned customer service issues and utilizes all available resources properly to facilitate and provide timely follow up and accurate resolution to internal and external customers
Maintains a professional and positive demeanor at all times and utilizes appropriate conflict management techniques when involved with difficult / stressful situations or customers
Maintains timely follow-up, accurate documentation for all appropriate transactions and responds to customer service inquiries in writing or phone as often as necessary to ensure satisfaction
Consistently meets or exceeds established productivity, schedule adherence, and quality standards
Keeps management abreast of all outstanding issues
Adapts procedures, processes, and techniques to resolve the more complex service issues
Assists Manager with workload balancing
Seeks involvement in continuous quality improvement initiatives and recommends related improvements/enhancements
Minimum of 1-year experience as a supervisor or in a related position. Required
3-5 years of customer service experience or the equivalent
Ability to work flexible hours, overtime, including nights, weekends and holidays
Thorough knowledge of AutoTrader.com products, processes and technology
Outstanding attention to detail and accuracy
Proven Ability to work effectively in a fast-paced environment with a high volume of change
Previous experience working in a team-based environment and demonstrating initiative to work independently with minimal supervision
Exceptional time management, multi-tasking, decision-making, and analytical skills
Excellent oral, written communication skills and active listening skills
Demonstrated professionalism and positive demeanor in presentation collaboration and communication
International customer support experience preferred
Ability to speak a foreign language preferred (e.g. Russian, Arabic, Polish, Chinese, Spanish, etc…)

Customer Service Rep Resume Examples & Samples

Deliver the highest level of customer experience to a pre-determined group of retail customer accounts through processing of sales orders and other transactional activities such as returns, cancellations, new business & repeat orders working towards monthly targets and operational KPI’s
Process, submit and file all required return authorization, credit/debit and price change forms
Support customer/consumer relation inquiries received via telephone, fax, mail or otherwise, following existing Company policies, procedures and programs
Proven ability work in a local high performance environment
Sports enthusiast is an asset
Minimum 2-3 years of customer service related experience (preferably retail environment)
College Diploma, University Degree preferred

Customer Service Rep Resume Examples & Samples

Process orders and related tasks timely and accurately as required. May include sales quotations, orders, samples, returns, credits and order adjustments in SAP as well as orders and samples submitted to SAP via Business Unit or Salesforce.com
Communicate order status or other items such as backorders, substitutions, pricing, discounts and product compatibility issues to customers
Evaluate order requirements and insure that customer, inventory and system requirements are met before processing
Understand the system interfaces to and from SAP, Esker and Salesforce.com as well as the downstream processes
Thorough understanding of policies, processes and procedures required in order to assure accurate information is communicated
Must utilize good judgment and be able to make decisions independently
Provide positive and timely responses to internal and external customer inquiries, including phone calls, written communication and other methods of inquiry
Provide a positive customer experience that will promote future business through courteous, accurate and prompt responses to inquiries
Provide answers to customer inquiries on all company products, pricing and contracts, as well as gratis guidelines, including how to access and interpret information in SAP and downstream systems that are utilized by our customers
Give customers and sales clear and accurate information regarding any product, procedures, and status of orders and returns
May research and process credits for products returned to various warehouses support, other duties as assigned by Customer Experience and GSC Leadership
As required, research inquiries and resolve customer order issues (i.e. incomplete or incorrect ordering, shipping, pricing, returns and/or billing problems) expeditiously
Provide SAP queries regarding backorders and transactions to both customers and sales force
Understand and monitor SAP reports to insure individual processing in SAP is correct and complete
Possess knowledge of Supply Chain processes insuring that accurate information is passed to all customers regarding product attributes and inventory availability
Contribute to team effort and provide backup support to co-representatives following departmental policies and procedures in addition to other duties as assigned
Mentor and assist in training new hires and summer temps
Proficiency in Microsoft Office, with emphasis in Excel and Word (example-Able to export items from SAP and analyze in Excel)
Ability to multitask and be proficient in multiple functions such as return processing, emails, and credit claims
Ability to provide basic trouble shooting techniques to customers for digital products (Clearing your cache, removing cookies, identifying internet browsers)

Customer Service Rep Resume Examples & Samples

Customer Service inbound calls assisting clients who request account information and/or maintenance
This position requires excellent communication skills, strong multitasking skills as well as the ability to work in a team environment
Prior Collections experience is a plus
Excellent communication, analytical, negotiation and decision making skills Demonstrated dependability and initiative
Flexibility and positive attitude
Desired Skills: PC knowledge a plus Prior experience on self directed work team

Customer Service Rep Resume Examples & Samples

Banking experience is a plus
Foreign currency certificate is a plus
Developed interpersonal skills
English (intermediate+)
PC skills
University degree (preferably in finance)

Senior Customer Service Rep M-F Resume Examples & Samples

Ability to multi task using various bank systems
Abiliity to problem solve and be poised under pressure
Ability to work independently and ina team environment
Attention to detail with ability to also grasp concepts at a broader level
Positive outward demeanor to influence team to achieve goals and adapt to ever changing situations
Learn rapidly/understand concepts quickly
High volume, customer contact experience a plus
ACH, wire transfer and/or banking experience

Customer Service Rep Resume Examples & Samples

Minimum of one year Call Center experience
Language requirement - Portuguese
Insight
SAP/eLedger
Overall Accounts Payable Knowledge

Customer Service Rep Resume Examples & Samples

Communicate with warehouse to ship orders in a timely matter
Update and keep records of all orders received and order changes
Answering Telephones when needed
Sales support by answering any emails, providing them with detail style information, copies of sales orders and ECT
Serves as liaison between the customer and various departments

Customer Service Rep Resume Examples & Samples

Able to work 12pm-9pm shift
The Customer Representative is required to handle calls from the China market hence the ability to speak Cantonese and Mandarin is essential
Team orientet
Successful completion of all corporate training in a timely manner
Follow directions from Managers/Leads
Escalate system issues to Lead/Manager in a timely manner
Build productive working relationships with staff and management
Quickly respond to Manager/Lead request to go available for calls
Adherence to schedules

Senior Customer Service Rep Resume Examples & Samples

Works with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve customer awareness. Communicates customer requirements and expectations
Be knowledgeable about assigned program contracts, proposals, programs, and aircraft
Prepares quotations including price, delivery, commercial terms, and technical details for inquiries received
Receives and acknowledges Purchase Orders and coordinate requirements with Planning/Master Scheduling
Researches and resolves issues, questions or problems that arise by communicating with customers and internal personnel to ensure customer satisfaction
Forecasting – provides input and information for demand planning process
Manages customer returns and Return Material Authorizations (RMAs)
Develops and maintains ownership for customer satisfaction by resolving problem situations, obtaining answers, meeting customer request dates, communicating customer requirements fully and following up to ensure compliance with the request. Utilizes all available resources and communicates unsatisfied customer situations to the appropriate management
Assists Shared Services in resolving Accounts Receivable issues
Provides training to new employees and to co-workers on an on-going basis
Commerical and Industry Relations

Customer Service Rep Resume Examples & Samples

Recent College grad with Finance or related degree
One year of Financial experience
Strong communication skills and a team oriented approach are necessary
Good relationships with the Business unit are important to succeed in this role
Must be a team player and able to work in a fast paced environment
Good understanding of Microsoft Office with focus on Microsoft Excel

Customer Service Rep Resume Examples & Samples

Prior Collections experience
Excellent communication, analytical and negotiation skills
Phone experience
Flexible and positive attitude
PC knowlege a plus

Customer Service Rep Resume Examples & Samples

1-2 years in retail or wholesale preferred
2 years general office experience
Strong computer skills with Word, Excel, and Email, and the ability to learn new applications/systems
Familiarity with order management system preferred
Excellent communication skills; written and verbal

Customer Service Rep Resume Examples & Samples

Proactively monitor clients trading activity through the effective use of all systems available to them
Basic settlement experience preferable but not essential
Analytical and numerate
Good written and verbal communication skills

Customer Service Rep Resume Examples & Samples

Process all orders (both manual and EDI) in a timely manner with accuracy and attention to detail to ensure timely fulfillment and shipment to customers
Develops reporting and Excel expertise to understand and communicate monthly financial targets
Understands and manages assigned accounts in alignment with corporate Customer Service and Salesperson priorities
Manages and monitors Vendor Managed Inventory (VMI) orders to ensure accurate transmittal to customers and that timely approvals are received
Responsibilities include but not limited to order entry, confirming orders, editing orders, internal communication and documentation of customer instructions as well as prompt processing of orders to warehouse floor. Responsible for all aspects of customer order processing from receipt of order through shipment. Ultimately, ensures that orders are processed correctly
Acts as liaison to Sales with responsibility to communicate on behalf of the Warehouse, Merchandising and Imports any order issues that may impact inventory, price tickets, confirmations and delivery schedules
As liaison, gains expertise on reporting options with the ability to explain and consult with Sales based on reporting information
Reviews and understands the customer compliance guidelines and communicates to appropriate departments in order to avoid chargebacks for non-compliance. Documents Customer authorized exceptions and waivers
Responsible for ensuring that the Neckwear Price List accurately and completely lists all brands, sub brands and products purchased by the CSR’s assigned account base; specifically MSRP, Wholesale Price, effective date as well as CTP and Owned when applicable
Coordinates execution of customer requests including but not limited to order follow-up, supply requests, RA requests and special event promotions
CSRs have authority to grant extensions and in most cases, reduce quantity on an order based on customer request. On cancelations and reductions, the CSR must notify the Salesman and CS management immediately for Salesman follow up with the customer
CSRs recommend discounts or in some instances since they are close to the customer specific scenarios CSRs may strongly suggest zero discount. Final approval is CS Management. NOTE that even the Salesman for most customers (these are VPs) must check with CS management/Merch to ensure that the RGM is still acceptable
Utilize multi-tasking skills to process daily workload including but not limited to: reviewing order shortages to determine appropriate style substitutions to ensure orders ship complete, requesting credit releases, reviewing bulk order projections against anticipated Mill PO receipts, collaborating with Merchandising and Imports to propose air shipment when Mill PO receipts are projected to be after the customer cancel date

Customer Service Rep Resume Examples & Samples

Provide exceptional customer support to homeowners; as well as distributor pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)
Coordinate with Replacement Components sales and operations groups to expedite orders when required
Actively participate in departmental ACE initiatives

Senior Customer Service Rep Resume Examples & Samples

Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third
Party Service Provider
Use several computer programs to respond to customer inquiries
Document cases to show action taken
Able to work any shift (1st, 2nd or 3rd shift available)

Customer Service Rep Resume Examples & Samples

Previous PC and typing experience
Demonstrated job stability
Banking and/or call center experience

Customer Service Rep Resume Examples & Samples

Provide World Class Client Service to Merchants via inbound phone calls, email or chat
Escalate tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed
Customer service experience required. Prior experience in call center, financial industry or ecommerce environments is preferred
Bi-lingual (Spanish) is a plus
High School Diploma or equivalent required, Associate or Bachelor’s degree preferred
CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference

Customer Service Rep Resume Examples & Samples

Respond to all dealer inquiries primarily via phone calls and fax
5 hours phone responsibility / approx 100 calls per day
Assist Account Coordinators with order entry orders and other tasks as needed
Perform other duties, as assigned by Supervisor
4 year College degree preferred
High School diploma, or equivalent required
Strong verbal, written, and interpersonal skills
Entry level to moderate level of problem solving skills

Customer Service Rep Resume Examples & Samples

Decision Marking
Interpersonal Savvy
High school diploma required, bachelor's degree preferred

Senior Customer Service Rep Resume Examples & Samples

Proven ability to meet and exceed productivity and quality monitoring goals
Must be sensitive to the nature of a distressed customer situation and show dignity and respect
Previous soft collections experience
Basic knowledge of the organization, products and/or services

Customer Service Rep Resume Examples & Samples

Answer phones, voicemails, and email inquiries in a professional and courteous manner
Provide personalized customer service at the highest level
Follow-up with clients, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable to the client
Perform analyses on extracted data to audit and indentify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
Experience with electronic communication: Lotus Notes, etc
One year or more experience in an Accounts Payable environment
One year or more experience in a Call Center environment
Knowledge of basic accounting principles
Thorough understanding of Accounts Payable and Procurement processes including an automated 3-way match system
Ability to multi-task in a fast paced, high volume environment
Problem analysis and solving; exercises good judgment
Organizational skills
Strong follow-up skills

Customer Service Rep Resume Examples & Samples

Basic Internet knowledge necessary (web browser, email)
Maintains high level of personal integrity
Can handle a fast paced work environment

Customer Service Rep Resume Examples & Samples

Answer calls and respond to emails from customers and internal stakeholders
Resolve/escalate customer complaints
Process all customer orders / returns in a timely and accurate manner
Administration duties
Management of Courier and Mail services
Visitor enquiry management

Customer Service Rep Resume Examples & Samples

Represent Fiserv to our customers
Support full range of services, maintaining positive rapport with client to ensure productive, ongoing working relationship
Manage coordination of inter-departmental production efforts toward timely completion of Print Mail programs
Develop and maintain relations with the assigned clients to monitor ongoing client programs and needs Performs other duties as required
Minimum 4 years’ of Customer Service experience required
Direct mail experience is a plus
Strong computer skills requires MS Office, MS Excel
Decision making skills necessary
5% frequency of travel

Senior Customer Service Rep Resume Examples & Samples

Research and analyze transaction patterns and react quickly to high-risk situations
Participate in ad-hoc customer service projects
RECRUITER MUST EDIT BASED ON LOCATION: Typically requires a minimum of 4-6 years experience in a customer service environment. (AP, Canada, LAC, US) OR Professionally qualified or studying towards qualification with demonstrated knowledge in area of assigned tasks. (CEMEA)
Requires accuracy and attention to details
Advanced knowledge of multiple Visa product lines

Customer Service Rep Resume Examples & Samples

Track Record of Customer Service focus
Able to speak fluent English, Spanish, Polish and Portuguese
Preferably, a university graduate

Customer Service Rep Resume Examples & Samples

Provide live chat support from within the game worlds for issues impacting our fans
Provide inbound call phone support, voicemail call back support and other voice support as needed
Participate and develop live events for our fans, including but not limited to in-game role playing, music events, etc
Take full ownership of fan help requests and needs (handle from inception to final resolution)
Conduct research to improve fan journey & satisfaction, reduce impact of fan-facing issues & improve overall experience
Provide support and guidance through social media, forums and any/all new channels of fan communication
Create written support materials for internal use or for fan self-service
Provide feedback on fan reported bugs, problems and concerns
Strong attention to detail is imperative!

Customer Service Rep Resume Examples & Samples

Enthusiastic and positive attitude
Expert multitasker
Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
Virtue of patience and ability to remain calm under stress
Flexibility to work between the hours of 6am CT and 11pm CT, including weekends and holidays
Available to work 9am CT – 5:30pm CT the first two weeks of employment for training

Customer Service Rep Resume Examples & Samples

Receive, analyze and take corrective action to resolve all customer inquiries, complaints or issues in accordance with service procedures and guidelines with minimal supervision
Effectively communicate with customers, sales personnel, vendors and other internal departments via verbal or written/electronic correspondence
Receive and process various transactions within J D Edwards (i.e. various types of order entry, bindery requests, billing adjustments, work orders/special handling
Could be assigned as a primary contact or liaison to a key customer (s)
Special assignments as required
Attendance and punctuality required as keys to the success in servicing both internal and external customers
Customer Service Representatives are empowered to use good judgment in immediate resolutions of customer issues with minimal supervision and in the manner outlined under the HarperCollins policies, practices and procedures
Previous Customer Service/Call Center experience preferred
Microsoft Office proficient, JDE experience beneficial
Ability to speak, read and write English
Excellent verbal/written communication skills with the ability to be courteous, effective and professional
Ability to effectively compose and respond in email
Spanish or French language skills a plus
Ability to prioritize and multitask; Can shift focus from one task to another while working in open concept environment

Customer Service Rep Resume Examples & Samples

At least 2 years of experience in customer service
Experience with a B2B system is a plus
College degree preferred & appreciated
Full Circle experience preferred
Detail-oriented, organized and ability to multi-task a must
Prioritize and handle multiple tasks with varying deadlines
Make timely decisions with good judgment
Has a strong sense of urgency in completing work
Microsoft Word and extensive Excel experience is a must
Able to communicate clearly and concisely in via email, written, phone, etc
Experience working with accounts in Canada preferred
Bi-Lingual French Speaking a plus

Senior Customer Service Rep Resume Examples & Samples

Initiating fraud and non-fraud dispute claim for cardholders
Consistently execute processes to minimize errors
Effectively back-up additional skillsets (Prepaid, Mobile, HCCA, Falcon, Visa Savings Edge, etc.)

Customer Service Rep Resume Examples & Samples

To ensure all new telephone notifications are dealt with in accordance with standard operating procedures and KPI's, in a proactive, efficient and effective manner
Maintain a consistent approach to inbound call handling. Actively seeking proactivity whilst achieving delivery of world class customer service
Deal with all calls within relevant authority levels
Plan and manage own workload ensuring maximum quality, whilst also achieving excellent throughput
Ensure the highest standard of operational excellence by adhering to best practice in all claims and administrative processes
Escalate all queries beyond your technical and/or authority levels to your specified referral point - Team Manager, Deputy Team Manager and Senior Operatives
Excellent phone manner
Ability to work on own initiative and as part of a team
Good communication skills (Phone, emails and face to face)

Senior Customer Service Rep Resume Examples & Samples

Serve as escalation point for calls requiring advanced knowledge of product line
Handle escalated calls from customers in an effective manner
Requires a minimum of 6 years’ experience in a customer service environment
A minimum of 3 years in a Contact Center environment
Knowledge of the payments business preferred

Customer Service Rep Resume Examples & Samples

Manage, triage and prioritize inbound requests
Communicate with international customers via telephone and e-mail to build strong business relationships and drive sales growth in the parts business for Internal customer base
Provide exceptional customer support to International customers; as well as distributor pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, export documentation, denied export restrictions and limited technical support)
Coordinate with Replacement Components’ Sales and Operations groups to expedite international orders
Inform International customers of Replacement Components’ programs and encourage the utilization of such programs to drive sales growth

Senior Customer Service Rep Resume Examples & Samples

Ability to respond to internal and external customer emails concisely and with proper grammar, sentence structure and punctuation
Ability to provide basic trouble shooting techniques to customers for digital products. (Clearing your cache, removing cookies, identifying internet browsers)
Ability to make decisions with minimal supervision and handle a high volume of incoming calls, emails and paperwork
Thorough working knowledge of various software packages including, SAP, Salesforce.com
2 years previous Customer Service or related experience

Customer Service Rep Resume Examples & Samples

Must be experienced in computer operations
Must have experience using Microsoft Excel and Microsoft Word software
Must have excellent organization and communication skills to work in a team environment

Customer Service Rep Resume Examples & Samples

Understanding of life-cycle of trade processing for Equity and Fixed Income products including trade capture, PandL, settlement and reconciliations for the Stock Borrow / Loan product area
Experience of building positive working relationships and working with team members to understand the root cause of an issue
Reconciling large volumes of data
Experience of working in a deadline driven environment
Degree qualification or equivalent, with Financial Services focus

Customer Service Rep Resume Examples & Samples

Receives, investigates and responds to all customer inquiries regarding shipments, products, and complaints
Provides timely and accurate information to customers concerning orders, returns, shipments and products
Processes customer orders/changes according to standard procedures
Calls customers when necessary to advise of shipment delays and/or other information pertaining their order
Provides timely feedback to supervisor regarding service failures or customer concerns
Partners with sales reps to meet and exceed cutsomer's service expectations
Monitors equipment or processes and reports problems to supervisor
Follows standard operating procedures
Keeps area safe, clean and organized
0-1 year previous customer service experience

Senior Customer Service Rep Resume Examples & Samples

Excellent communication skills both in Mandarin and English, CET-4 or above
Customer service oriented and ability to work independently
Able to strongly follow up on customer inquires, complaints etc

Customer Service Rep Resume Examples & Samples

Research and resolve problems and errors and refer customers to appropriate departments if and when necessary
Provide customers with account information; resolve or refer billing disputes; correct payment errors; reverse fees and finance charges as appropriate; account maintenance as instructed by clients; Close accounts, act on lost or stolen cards, and research customer problems that could not be resolved during the initial contact
Provide customers with information on products and services, resolve problems, and may send out new account information. Explain product features and benefits. Answer inquiries and respond to requests for additions, deletions, changes, verifications, explanations, copies, etc. in a timely and professional manner
Research errors and problems and makes adjustments. May contact other departments and or vendors in order to resolve issues
Communicate policies, procedures and practices to customers
Bilingual French/English preferred
Excellent communication skills based on a variety of mediums (phone, web)
Ability to work under pressure and multi-task in a fast-paced environment
High energy level
Positive
Driven self-starter with the ability to work independently
University or College education

Customer Service Rep Resume Examples & Samples

High School Diploma or a General Equivalency Diploma (GED)
Associates Degree or 1 year relevant work/military experience in the logistics field is preferred
Proficiency with working tools such as Microsoft Outlook
Strong interpersonal skills, positive attitude & self-motivated
Strong typing/data entry skills

Customer Service Rep Resume Examples & Samples

Will work with the field and operation teams supporting programs including but not limited to the following: Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials
Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests
Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing
Processes demo, trade show and internal requests
Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI)
Responsible for processing email and fax requests sent to the server (FileNet)
Perform duties while meeting expectation set for the availability metrics and accuracy metrics
Perform all duties within the job specific SOP requirements
Assist with special projects
Experience in BSC Customer Service
Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines
Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives
SAP, FileNet P8 and Microsoft Office experience preferred

Customer Service Rep-senior Resume Examples & Samples

Responds to basic member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards
Acts as a primary contact for escalated calls and/or escalated issues in which special care is required to enhance WellCare relationships with members and providers
Investigates problems of an unusual nature in the area of responsibility. Presents proposed solutions in a clear and concise manner
Drives and supports WellCare initiatives at the team level by interacting with peers and other internal and external business partners while demonstrating a willingness to conform to WellCare policies and procedures
Demonstrates expertise within all assigned LOB’s. Handles calls for multiple LOB’s as assigned
Performs skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback
Assists with other projects and duties as assigned

Customer Service Rep-ops Resume Examples & Samples

Demonstrates regular, reliable and predictable attendance
Handles general inbound ACD calls, correspondence, and lobby visits related to all aspects of service. Effectively communicates, written and verbally, Health Net policies, procedures, and applicable benefits to members and/or providers who have misinterpreted, were unaware of, or are questioning a Health Net policy or decision
Researches claims according to established policies and procedures. Determines claim status and consults with appropriate staff and/or management on all questionable claims in order to ensure proper disposition
Must meet departmental standards for quality, productivity and teamwork. Communicates accurate information to customer questions and requests, by phone and/or in writing, in a courteous and professional manner. Able to handle difficult and sensitive issues appropriately; maintains highest level of customer confidentiality
Investigates customers' problems as indicated. Initiates appropriate action to ensure timely resolution. Interacts with staff in other departments to clarify problems presented by customers and to obtain accurate information
Develops and maintains a comprehensive knowledge of all Health Net policies, procedures, products and services including departmental processes of Medical Management, Network Management, Sales &amp;amp;amp; Marketing and Government Programs
Identifies, analyzes and performs any of the following: Member/Provider eligibility and benefit questions and research Research and interpretation of claims, including all aspects of COB, NF, Worker's compensation and claim recovery All correspondence including internet correspondence, emergency room appeals, member and employer questionnaires, enrollment applications and Authorization Services forms Referrals/Authorizations research Facilitates filing of appeals and grievances Plans (including all Non-Standard Plans, ASO, and Government Programs) Enrollment and Eligibility Benefit Product comparisons, Exclusions, Limitations, and Product nuances Interpret Health Net remittance advices and member EOB's
Performs data input in a highly accurate and timely fashion for all customer contacts according to the customer information database system parameters. Assures documentation is complete, so department is able to monitor physician compliance
Participates in various training and information functions available to the Health Plan Operations staff members to enhance skills, improve performance, and contribute to the ongoing development and achievement of departmental goals
Has an understanding of, and is able to communicate member benefits, reimbursement policies, coding guidelines, the appeal and grievance procedures, and

German Speaking Customer Service Rep Resume Examples & Samples

Provide an excellent level of service for our customers specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads
Identify, research, and resolve customer issues using the computer system
Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
Pro-active problem reporting out to the appropriate people to meet order fulfillment timelines
Experience with any ERP system (Oracle preferred)

Temporary Customer Service Rep-efast Resume Examples & Samples

Advanced PC experience
Ability to demonstrate a minimum of 20 WPM typing speed (will be tested internally)
Working experience with Microsoft Office Suite (Excel, Word)
Previous knowledge and working experience with Siebel
Previous knowledge and working experience with Contact Center Knowledge bases or Content Management systems
Previous experience working as a member of a technical help desk
Security Clearance required

Customer Service Rep Resume Examples & Samples

Maintain a current understanding of the processing procedures to respond to numerous phone inquiries
Adhere to the Privacy Act as it relates to the confidentiality of information released
Continually look for and suggest process improvements which will benefit GDIT and our customers (internal and external)
Assist with the delivery of internal employee training for new and temporary employees as requested
Report problems that occur and assist with the resolution
Utilize databases and written materials to look up and provide information to telephone inquiries
Respond to telephone inquiries within the set departmental staffing and time parameters
Maintain appropriate documentation of phone inquiries
May be required to work GDIT scheduled holidays
PC experience and the ability to demonstrate a minimum of 20 WPM typing speed (will be tested internally)
Ability to communicate effectively in both written and verbal English, displaying a professional phone demeanor and knowledge of email etiquette
Ability to effectively work within established contractual turnaround times
Excellent interpersonal and organizational skills
All personnel will be required to undergo periodic program update training as program needs change

Customer Service Rep-japanese Resume Examples & Samples

Adhere to established Client Support Services’ procedures and guidelines while providing quality customer service in order to meet and exceed department standards
Requires a minimum of 2-4 years of experience in a customer service environment
Able to speak fluent English and Japanes
Able to work on weekends and open to a variety of shifts

Customer Service Rep Resume Examples & Samples

Two years of customer service experience in a call center or billing department or an equivalent combination of training and experience
Must be skilled in using a Windows based computer system and be competent in the use of Word, Excel, and email applications
A college degree is desirable
Knowledge of Good Manufacturing Practices (GMP) and ISO 13485 requirements as they pertain to this position
Must have the ability to define problems, collect data, establish facts, properly evaluate situations, and deal effectively with stress
Must be able to communicate effectively both verbally and in writing
Excellent interpersonal and communication skills, as well as good analytical skills are required

Customer Service Rep Resume Examples & Samples

Answers incoming telephone queue and/or contact customers directly via telephone to assist and/or direct customer issues and/or inquiries
Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service
Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history
Works closely with customers, other teams, departments and levels of management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers
Performs additional department-specific duties related to the CSR I position

Customer Service Rep Resume Examples & Samples

2+ years
Proficient with Excel, Access and SAP
Knowledge of ISO quality systems
Must have successful experience managing customer service calls in call center environment
Customer focused, highly organized and able to handle multiple tasks simultaneously
Exceptional interpersonal, written, verbal communication skills
Ability to work under pressure and willing to “go the extra mile” for the customer
Ability to work independently, prioritize heavy workload, self-motivated, with good problem solving skills required

Customer Service Rep Resume Examples & Samples

2+ years experience
Working knowledge of Excel
Prior experience with SAP, Business Objects, an asset
Customer service and/or call center experience, preferably in a regulated industry (e.g. medical device, pharmaceutical, defense)
Successful experience managing Customer service calls in a call center environment an asset
Able to work independently with general supervision
Utilizes critical thinking in difficult situations
Excellent organizational skills with prioritization and follow-up capabilities
Ability to work under pressure and willing to “go the extra mile” for the Customer
Detail oriented and able to multi-task
Participate in process improvement and Quality initiatives
Maintain a level of professionalism and respect when dealing with coworkers and Customers
Positive attitude and willingness to take on extra work when the team needs help
Driven individual with aspirations for growth and continuous self-education and improvement

Customer Service Rep-financial Care-birmingham Resume Examples & Samples

Customers call in with past due accounts, billing disputes or other financial services questions
You take the lead in evaluating and modifying their accounts
While expertly balancing the customer’s needs with T-Mobile’s policies, you use strategic thinking to successfully collect payments on past due accounts and make account credits as needed
Along the way, you meet productivity standards like a pro as you build customer loyalty on every call
Your previous customer service experience will come in handy in this role
Consistency counts. We’re looking for people who can reliably work evenings, weekends, and varied shifts as needed
If you’ve worked in a performance-based culture, let’s talk!

Customer Service Rep Resume Examples & Samples

Supports the Health Center in all capacities
Demonstrates sufficient knowledge of all clients’ programs, services and incentives
Schedules follow-up appointments via phone calls, secure messages, and emails
Fields incoming phone calls appropriately and responds to incoming secure messages
Prepares laboratory packets or other off-site screening formalities
Assists members with VHMS registration and/or login issues
Ensures the privacy and confidentiality of members’ personal health information
Assists with data-entry, file maintenance and other administrative tasks
Maintains a thorough knowledge of applicable Viverae policies and procedures
Miscellaneous delivery projects and duties as assigned
1-2 years experience in a call center or other customer care-related environment preferred
Works well individually and as part of a team, and maintains an upbeat, positive attitude
Able to use Microsoft Office Suite, email and the Internet

Customer Service Rep Resume Examples & Samples

Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
Technical Aptitude; problem solving skills

Customer Service Rep Resume Examples & Samples

Above average typing skills and understanding of Word, Excel and Outlook
An Insurance Claims background is helpful. Must have good telephone and communication skills (written and verbal)
Associate Degree or higher preferred

Customer Service Rep Resume Examples & Samples

1) Responsible for arranging shipment per customer request, including internal customer and external customer
2)Responsible for spare parts expediting, movement, SAP transactions, and inventory control. Evaluates customer support and field service commitments to ensure customer requirements are satisfied
3) Responsible for RMA application, part exchange and return related to quality and internal requirement
4) Responsible for account receivable to ensure cusotmer timely payment
5) Responsible for customer relationship maintenance
6) Support cusotmer off-hour request through on-call service
BS degree or equivalent experience in customer communication, material control, movement, customs process
3-5 years related experience in material transaction and customer management
Open-minded, aggressive and good customer service sense and communication skill
Good MS skill sets and SAP experiences

Customer Service Rep Resume Examples & Samples

Respond to all customer contacts included but not limited to gas and electric including investigations, complex meter situations, web inquiries, email and correspondence
Will be expected to respond to emergency call out and work extended and planned hours when company emergencies occur
Investigate and analyze customer problems and develop appropriate solutions to satisfy customer needs
Perform related duties as assigned
Bi-lingual speaking a plus-Spanish
Must pass company tests and training for this position
Prior customer service or credit related experience preferred
Excellent communication and negotiation skills,
Good analytical skills, Organized, flexible, detailed and accurate

Customer Service Rep Temp to Hire Resume Examples & Samples

Records and processes orders and/or inquiries received by email, telephone and/or through customer personal contact
Provides pricing, availability, and schedule information within established guidelines
Suggests alternative products or services to meet customer needs
Checks and approves credit within established limitations, and confirms orders
Obtains resolution of routine customer complaints and issues
Serves as communication link between customer and sales staff to assure responsiveness
Tracks order activity, and alerts appropriate staff of any potential delivery problems
Tracks warehouse inventories and replenishments
Attains pricing for any services and materials required for the manufacturing of customer’s item that must be manufactured at a different facility
Generally requires 0-2 years of related professional experience
H.S. Diploma/GED Equivalent Required
Bachelor’s Degree preferred but not required

Customer Service Rep Phone Resume Examples & Samples

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions
Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone
Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment

Virtual Customer Service Rep-nd Shift Resume Examples & Samples

Performs data entry of purchase orders, order maintenance and order tracking. Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders
May also perform other duties as assigned
Availability from 6pm - 2:30am
Typically less than one year of experience in customer service, preferrably in the supply chain or distribution industry
Experience with SAP preferred

Customer Service Rep Resume Examples & Samples

Ability to establish and maintain positive customer relations with patients, advocates, healthcare providers and pharmacists
Active listening skills and ability to proactively solve problems using established program procedures and business rules
Strong oral and written communication skills and ability to effectively communicate program procedural information to patients, advocates, healthcare providers and pharmacists
Ability to learn quickly and retain new program information and apply knowledge to enhance quality of call interactions
Ability to receive and apply constructive performance related feedback

Customer Service Rep-walk Ins Welcome Resume Examples & Samples

B.A./B.S. degree or related work experience preferred
Previous experience in a customer service/call center environment helpful
Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
Excellent verbal communication and interpersonal skills
Good written communication skills
Self-starter and independent
Team oriented and results driven
Attendance and punctuality are essential for this postion

Customer Service Rep Resume Examples & Samples

Handle all technical customers’ requests and perform root cause analysis thereby being able to suggest the best resolution to the customer for known level 1 type of issues or provide initial triage information to Level 3 Support for escalation
To coordinate on-site service with Field Technicians and customers via email and/or phone calls and ensure timely scheduling for satisfactory delivery of service
Maintain their work load and meet the required SLA’s within the FSM Vertical
Partner with the different groups (Operations, Field Service, Level 3 and PM) to resolve customer issues
Minimum requirement of BA / BS in Computer related fields, or equivalent technical certification
One to three years’ experience in technical support or customer service with an emphasis on networking, database and or desktop support is desired

Customer Service Rep Resume Examples & Samples

Computer and technical proficiency in standard word processing and spreadsheet applications
Comfortable interacting with customers via phone and email. Good written and oral communication skills
Organizational skills to manage customers through the sales and fulfillment process
Experience with maps or mapping applications a plus

Direct Mail Customer Service Rep Resume Examples & Samples

**DIRECT MAIL EXPERIENCE****
4+ years customer service experience
Proficient in Microsoft desktop applications and Adobe Creative Services
Ability to quickly become accustomed to changing technologies and adapt work-in progress to changing conditions and information

Offset Customer Service Rep Resume Examples & Samples

***OFFSET EXPERIENCE*****
Bachelor’s degree or equivalent experience
Must be willing to work in different shifts, as needed, to cover hours of normal operation
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Customer Service Rep Resume Examples & Samples

Experience in a comparable corporate/call center customer service environment
PC ability, excellent verbal and writing skills
Experience with MicroSoft Office (Word, and Excel)
Associates degree in related field + 4 years’ experience in a corporate/ Call center customer service environment
High School or equivalent Diploma + 6 years of progressive related experience in a corporate/ Call center customer service environment

Customer Service Rep Resume Examples & Samples

Computer literate and ability to grasp several in house systems quickly
Analytical and problem solving skills are essential
Ability to investigate source of issue and advise of solution either technical or procedural to improve automation
Demonstrates sound judgment and professionalism in decision making/problem solving, escalating to supervisor as appropriate
Ability to exchange information in a concise and logical way as well as be sensitive to audience diversity
Good Microsoft skills including Excel, Word and Outlook
People and workflow management; Competencies Planning and Organising
Attention to Detail; Risk Awareness; Communication; Teamwork; Adaptability
Analytical/Problem Solving; Product and system processing knowledge
Workflow management; Technical training / assistance
Time management; Mentoring and coaching

Customer Service Rep Resume Examples & Samples

Assists team leader/supervisor in the management of team activities on a day to day basis, including
Acts as a mentor and resource to existing team members
Assists with initial training of new employees
Assists in planning and presenting team meetings and/or team trainings
Helps prepare and distributes team reporting
Facilitates and assists advanced problem resolution, including working with customers, other departments and levels of management to solve problems and change processes when needed to ensure quality service
Handles advanced customer escalations, including correspondence, follow up, ownership of issue through resolution, compensation processing and item closure to ensure customer satisfaction with products and services
Answers incoming telephone queue and/or contacts customers directly via telephone to assist and/or directs customer issues and/or inquiries
Performs additional department-specific duties related to the CSR IV position

Customer Service Rep / Payroll Clerk Resume Examples & Samples

Adhere to all Kinder Morgan policies and procedures
Assist new hires with payroll paperwork
Communicate and coordinate with appropriate personnel
Follow up per established procedures
Monitor shipper inventories utilizing computer entries
Perform all duties safely, effectively and efficiently
Manage rail car and inventory systems
Participate in daily Safety / Quality Talks
Report any / all incidents and/or near misses
Properly greet and communicate with all visitors
Comply with training given to use business internet applications appropriately
Understand and comply with Shipper Confidentiality when discussing Shipper Accounts
Comply with filing procedures
Understand and comply with all requirements for any emergency
Perform other functions as trained, requested and instructed by supervision
Less than one year experience in a clerical capacity performing data entry, customer service, accounting, general office or similar duties
Knowledge of office terminology, procedures, equipment, and business mathematics
Able to use personal computer, fax machine, scanner, copier, and printer
Proficient in Microsoft applications (Word, Excel, and Outlook) for the purpose of work processing, spreadsheets, and presentations
Able to deal effectively with customers, vendors, and employees at all levels of the organization
Ability to communicate and write reports in maintenance terminology
Ability to keep detailed records and to manipulate data accurately
Self-motivated with ability to work under pressure and meet deadlines
Excellent organizational skills with ability to prioritize tasks
Ability to manage multiple tasks concurrently
Possess ability to pass and complete safety training/certification as required by customers to work in their facilities, and as required by Kinder Morgan
Ability to accept supervision/direction and work effectively and cooperatively with other people
Ability to focus attention and follow work rules
Successful completion of background check and post-offer and random drug screens
Ability to maintain regular, dependable attendance, valid driver’s license and a driving record satisfactory to the company and its insurers

Customer Service Rep-mercy Clinical Lab-mercy Medical Center Resume Examples & Samples

Understands Lean/Six Sigma principles and employs them to meet the quality management goals
Supports and utilizes LEAN principles/productivity standards
Produces lab report chart reports. Is responsible for distributing charts through phone, mail, courier, remote printing and fax. Maintains files

Customer Service Rep-mercy Connect Resume Examples & Samples

Communicate with physician offices and departments to maintain monthly physician on-call schedules
Connect providers by phone based on requested specialty and/or provider
Maintain detailed call log history and report monthly to director
High School Diploma or GED, required
Positive customer service skills, multi-tasking abilities, typing and computer skills are essential
Experience in word processing, spreadsheet, database and e-mail applications highly desired
One year office experience, required
Call center experience, preferred

Customer Service Rep-iowa Heart Center Resume Examples & Samples

Triages incoming calls; determines needs of caller; answers questions when appropriate. Relays messages and information to appropriate personnel. Resolves and responds to incoming calls
Accesses information via the computer using EMR or Practice Manager to verify or update patient information and documents appropriate information
Utilizes answering service at appropriate times
Notifies supervisors of any problems with telephone system
Maintains accurate schedule of our physicians and staff and notifies RNs and physicians of schedule changes and meetings
Assists in communication between patients, RNs, and physicians
Makes recommendations for process improvements
Assists in providing training to new staff members
Performs other related functions as assigned
High school graduate or GED equivalent
Knowledge of telephone, beeper, and cellular phone usage and communication mechanism system
English grammar and spelling as acquired at the high school level
Previous switchboard/front office experience preferred
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire
Cardiac Medical Terminology class within 1 year of hire

Customer Service Rep Resume Examples & Samples

Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
At least one year of customer service experience required

Customer Service Rep Resume Examples & Samples

Outstanding communication and customer service skills
Excellent computer skills. Proficient in Work and Excel. Experience in CRM and ERP required
Ability to work independently and effectively in a fast paced environment
Ability to handle multiple tasks simultaneously
“Can Do” Attitude
Ability to be a team player; work well with other members of the department as well as members of other departments within the company
Working knowledge of Transportation and Logistics practices preferred
Experience dealing with customers on a daily basis

Customer Service Rep Resume Examples & Samples

Responds to telephone and/or written inquiries from employees, managers and vendors (phone, email, voicemail, fax) using predefined scripts
Advises employees on how to utilize self-service platform to perform self-service transactions
Develops broad base of knowledge with respect to CHS processes and protocols to leverage efficiency and efficacy
Executes Call Center responses, providing a high standard of customer service and satisfaction
Maintains performance metrics in line with Call Center key performance indicators (KPIs)
Effectively manages own workload. Contributes, where appropriate, to the identification of Call Center effectiveness, efficiency and process improvement opportunities and related measurement metrics; executes against effectiveness measurement metrics
Provides a customer focused experience through the timely and accurate completion of queries and activities
Demonstrates ability to work with confidential data
Knowledge of processes regarding data input and processing
Working knowledge of basic Information Technology, Customer Skills, and Data based systems
Proven organizational and project management skills, including attention to detail and a demonstrated ability to manage multiple projects and tasks
Ability to communicate through written and verbal communications with all staff levels
Manage the delivery of the document request, archiving processes, and secured disposal
Take responsibility for the ongoing housekeeping and maintenance of the electronic CHS personnel files
Record and maintain accurate activity information tracking through to timely closure
Escalate more complex queries to the specialized Team or Team Leader
Take responsibility for keeping up to date with CHS policy, procedures and process developments
Ensure compliance with confidential data at all times
Contribute to wider Call Center initiatives as required
Teaches employees and managers how to utilize and optimize self-service

Customer Service Rep Resume Examples & Samples

0 - 2 years Customer Service or related experience a plus
Good written, verbal and telephone communication skills
Good data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage many priorities and issues
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software
Entry Level
Limited to no prior training or work experience
Work with close supervision
Limited to no discretion to vary from established procedures
Duties and tasks are standardized
Uses existing procedures to solve routine or standard problems
Relies on instructions and pre-established guidelines to perform the functions of the job
Is learning the operation, business, products, services, customers and markets

Customer Service Rep Resume Examples & Samples

Customer Service: Respond to customer requests via telephone, email and/or chat. Provide customers with product and service information
Follow up on customer inquiries not immediately resolved
Recognize and alert the supervisor of trends in customer calls
Maintain extremely high levels of customer security and privacy
Data Entry/Operations: Perform data entry by using computer specific software programs
Recommend process improvements
Additional Responsibilities: As Assigned Help provide on-the-job training for new employees
Upsell products or services
Other related duties
HS Degree or GED
Experience: 1 year related experience Preferred
Experience: 2+ Years related experience previous Customer Service experience required
Preferred experience in a call center environment
Required Specific Skills: Basic reading, writing, and arithmetic skills
Preferred Specific Skills: Advanced reading, writing and arithmetic skills

Customer Service Rep Resume Examples & Samples

This position is located in Dublin, OH
A minimum 2 years’ experience with customer service or manufacturing environment
Import/Export experience is preferred
Ability to work in a fast paced environment, team player and have strong follow-up and multi-tasking skills
Must be a quick learner with excellent leadership abilities
Excellent communication – both written and oral, interpersonal and organizational skills
Must be authorized to work in the United States

Customer Service Rep Resume Examples & Samples

Provide day-to-day operational and end user support of Windows operating systems, Microsoft Office (MS Word, Excel, PowerPoint, Outlook and Access), Microsoft Project, and Microsoft Visio
Assist in the development and maintenance of operational documentation
Perform root cause analysis of problems to identify problem trends and possible resolutions
Meet with customers to determine needs, and make recommendations for project scope and schedule
Schedule and oversee the installation of products
Adhere to task order specifications and established policies and procedures by reporting any noted discrepancies to the responsible Government manager
Outline main activities for the month and plan activities for the next month
Assist Network Engineers in the analysis, design, and installation of local and wide area networks, and the analysis and installation of communication systems
Assist in conducting site surveys and document current site network configuration and user requirements
Assist in the designing network topologies

Customer Service Rep Resume Examples & Samples

Answering inbound customer service calls
Gather's information, researches/resolves customer inquiries and log customer calls
Participates in special tasks and performs other duties as assigned
Demonstrates good oral and written communications skills with ability to articulate in an organized and concise manner
Establishes customer needs through enhanced probing techniques
Resolves customer complaints/concerns through active listening, emphaty and professionalism
Facilitates interactions with customers in a way that is in accordance with the Company's service strategy
Establishes rapport and promotes effective relationships with customers
Typing/keyboarding proficiency
Very strong attention to detail
Ability to listen and follow directions and procedures
Eagerness to learn
Ability to work well in a high pressure environment with shifting schedules
MS Office (Word, Excel, Power Point)

100

Customer Service Rep Resume Examples & Samples

Assess cases through Tennessee Child Support Enforcement System (TCSES), Tennessee Clearinghouse (Employment, Birth Verification, Social Security Information) System, Tennessee ACCENT (IV-A/Families First Info) System, Electronic Parent Locator Network, and appropriate internet resources to obtain relevant case information required to take action (locate, paternity, establishment, enforcement, etc.) and takes appropriate legal case actions within appropriate Federal, State, and contractual timeframes
Address customers inquiries and resolve problems to ensure that appropriate changes are made
Perform other duties as assigned by management
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time

101

Senior Customer Service Rep Resume Examples & Samples

Create, edit, and manage merchant cases using an internal ticketing system
Evaluate the nature of each call and determine the appropriate action to resolve the issue
Minimum of 1-2 years’ experience in a Customer Service environment
Strong troubleshooting/debugging skills and a passion for problem solving and investigation
Multi-tasking ability, while continually re-prioritizing cases
Basic understanding of e-commerce payments, website infrastructure and payment reconciliation preferred

102

Customer Service Rep Resume Examples & Samples

Order entry of customer orders submitted via phone, via fax, via email, or online system
Answer incoming calls in a friendly, professional manner
Provide exceptional customer service in all verbal and written correspondence with customers and address any problems that may arise
Use ERP system to process orders, check lot info, product availability, invoices, previous shipments
Communicate and collaborate effectively in all verbal and written correspondence with other other departments toprocess orders or provide information for customers
Communicate effectively with order fulfillment team of order status changes
Routinely send concise and effective correspondence to customers regarding updated backorder information andinquiries on purchase order price discrepancies
Additional projects as assigned
College degree preferred OR equivalent work experience
Must be detail oriented and able to efficiently multi-task
Must have accurate data entry skills in a high volume setting and possess excellent verbal and written communication skills
Strong ability to follow instructions and the ability to work cohesively in a team atmosphere is highly desired
Effective time management skills to meet daily deadlines and strong computer skills
Previous experience with MS Office required
Knowledge of ERP system is preferred

103

Customer Service Rep Resume Examples & Samples

Preferred 4 yr business degree
Microsoft Excel, Word, Database PC Software
SAP Transactions and record maintenance
Customer communications and support, transportation and purchase order document processing
Sales Forecasting
Ultimate team player and collaboration ability is a must
Thorough knowledge of Refinery Information System, SAP
Analyzing data and problem solving
Market knowledge
Phone and documentation Skills
Resolving conflict

104

Customer Service Rep Resume Examples & Samples

Provides support with for assigned customers within the client’s Spring location
Focus on order processing and follow through with tracking of shipments
Preferred knowledge of overall SAP systems
Provides leadership and works as part of a team to support overall clients’ systems customer satisfaction and improve overall team performance
Detects and anticipates problems with the goal of providing the highest level of customer satisfaction
BS/BA or 3-6 years of relevant experience
Preferred knowledge of SAP
Strong computer skills—Excel and PowerPoint capability and experience
Good attendance required
Interpersonal skills, positive attitude, and team player
Monday - Friday 8 am - 5 pm

105

Customer Service Rep Resume Examples & Samples

Enter data, submit transactions/postings and make changes in ERP
Review shipping rules and process orders using departments SOPs
Initiate, send and confirm carrier requests
Processing change requests in SRS, checking production schedule and verifying ship dates
Estimate and calculate product w/d and load capacity
Process orders in company ERP systems and update SRS accordingly
Assign seal, delivery and tip / load numbers
Coordinate with carriers on pickup/ transit and delivery of outbound and inbound shipments
Review and verify accuracy of shipping documents and provide documents package on timely matter to the dock team
Troubleshooting of systemic generation of CI, BOL, PL and other shipping documents
Scan, attach final shipping documents in company share point and maintain proper record keeping
Coordinate with internal and external customers on logistics related questions
Two or more years of directly related training and/or experience
Top of the line customer service skill required
Ability to work individually and in Team setting
Knowledge of company ERP system
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, other office procedures
Ability to learn quickly and adopt to fast pace environment
Positive attitude is a must

106

Customer Service Rep Resume Examples & Samples

Other duties as assigned (may extend to other client base as needed)
May work with freight carriers for courier and LTL (Less-than-Truck) issues
Inventory Reconciliation; process returns within RGA policy guidelines
Serve as SME for assigned special/strategic program(s)
Single Point of Contact for program to include KPI's for internal team and external client
Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, standing orders, contract administration, credit requests and returns
High School diploma required; some college preferred
3 – 5 years of experience; minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)
Proficiency in MS Office (Word, Excel & Outlook) Knowledge of Turning Point is highly desirable Strong attention to detail Ability to multi-task Excellent written and oral communication skills
Demonstrates expertise and competence within Customer Support role; Demonstrates knowledge of broader Curascript customer services organization and impact on customer; Demonstrates basic knowledge of industry policies and regulations; Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact; Possesses a sense of urgency for problem resolution and knows where to go for that that resolution

107

Customer Service Rep Resume Examples & Samples

Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Flexibility to customize approach to meet all types of member communication styles and personalities

108

Customer Service Rep Resume Examples & Samples

Work with each contact to establish rapport, analyze his/her issues, and accurately resolve them on the first call
Deliver exceptional customer service and regularly exceed customer expectations
Contribute to positive team metrics (i.e., quick speed to answer, low abandoned rates)
Keep abreast of and share knowledge of the business supported
Partner with the business unit and support teams for technical matters and client issue resolution
Contribute to the service improvement efforts of the team
Escalate issues through appropriate methods
Document details of client interaction into system while on the phone
Accurately communicate call and/or special project status to supervisor
Meet pre-determined productivity standards
Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available)
High School diploma and 1+ years of customer service experience
Previous experience with Equifax services in the Client Service Center environment and the ability to organize work duties and perform job functions independently
Must have experience with common desktop software
Full familiarity other Windows-based applications
Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented
Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts
Must demonstrate an excellent understanding of Equifax services and how they relate to each other and the verifier community
Must have excellent listening, as well as written and oral communication skills
Must have strong interpersonal skills and professional attitude
Must show success in mentoring others
Must be able to understand and use new technologies quickly
High school diploma and at least 1 year experience in a call center or customer service

109

Customer Service Rep Resume Examples & Samples

Resolves customer questions, complaints, and requests primarily, e-mail, and social media
Strong written communication
Be able to articulate the voice of the brand(s)
Educate and/or sell our products to the customer
Data entry using Windows and cloud-based software
High level of project management skills
Familiar with social media sites a plus
Perform other duties, as assigned by Consumer Supervisor
High School diploma, or equivalent
6+ months of customer service experience preferred
High level of problem solving skills

110

Senior Customer Service Rep Resume Examples & Samples

Intermediate technical aptitude with the ability to multi-task toggling between multiple computer screens and systems
Proficient with MS Office Applications
Proven effective communication skills, written and verbal
Ability to analyze and resolve customer inquiries

111

Customer Service Rep Resume Examples & Samples

Screen incoming Customer calls, assist with ticket creation, verify entitlement and route Customers to the appropriate team within the Customer Service & Support organization
Handle Premium RMA calls
Participate in the creation and improvement of Fortinet Customer policies, procedures and guidelines relating to Customer Service
Be able to use pre-defined rubrics for auditing support tickets on regular basis
Deliver quality in order to achieve high level of Customer Satisfaction
Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support
People-oriented with the ability to interactive effectively with customers

112

Customer Service Rep Resume Examples & Samples

Process orders and inquiries as needed, including those received via fax and email
Promote our products through effective sales support and ongoing relationships with customers
Maintain customer account information, assuring efficient billing and maintenance of all related paperwork

113

Customer Service Rep Resume Examples & Samples

Proven ability to deliver bilingual world class customer service in our customer’s native language of French (preferably French Canadian)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Strong customer/client focus with the ability to resolve issues with a positive outcome with a desire to deliver a high touch engagement with each customer
Enjoys speaking on the phone
Demonstrated ability to de-escalate customers turning bad experiences to positive ones
Pre-employment background, credit, and drug screen required for external candidates

114

Customer Service Rep Resume Examples & Samples

High School Diploma or GED Certificate with 2 years of direct customer service work experience OR Associates Degree and 1 year of direct customer service work experience
Experience with interpersonal interactions with customers
Experience in using a computer and multiple software programs
High volume call center experience (40 calls a day on average per rep) in a technical troubleshooting helpdesk role
Ability to use multiple software programs and navigate through multiple screens and programs at the same time
Ability to read and follow flow diagrams and previous experience working with decision trees
Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone
Experience with customer resolution according to department protocols and requirements
Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues
Intermediate level of math skill is required to assist customers with their vital statistics and issue resolution
Experience using SAP to identify customer accounts, set up shipments and research customer history
Work experience in the medical device or medical industry
Knowledge of Diabetes

115

Customer Service Rep Resume Examples & Samples

Bachelor's degree and/or equivalent work experience
5 + years of experience in customer support or supply chain management
High level of experience within SAP, Windows, Word, Excel, and Power Point
Ability to travel to regional customers and other offices occasionally
Professional and flexible attitude, with efficient work ethic
Excellent at written, verbal and interpersonal communications
Systematic and logical approach to problem solving and conflict resolution
Fluency in Spanish and or Portuguese a plus

116

Customer Service Rep Resume Examples & Samples

Obtain meal orders from pediatric, adolescent, adult patients and visitors in an efficient and timely manner
Accurately process credit card payments for guest trays using online system
Follow established safety, HACCP, and infection control policies and procedures
Communicate with members of the healthcare team, including nurses, dietitians, and physicians
Train new CSRs

117

Customer Service Rep Resume Examples & Samples

Manage customer orders
Enter customer orders and fulfill the administrative processing
Confirm each order to the customer based on the information collected in different services,
Monitor customer orders from a variety of means of information available,
Identify and characterize anomalies, decide and implement the appropriate corrective actions
Carry out specific actions requested by the sales team,
Update tariff data products in the appropriate information systems
Assist the business in charge of the customer who is responsible,
Manage customers rates
Ensure update prices
Manage telephone relations
Analyze the special request of the customer (sample request, documentation, technical specifications, prices, analysis ...)
Interface with the relevant departments (laboratory, planning, commercial, ...) to prepare all the elements necessary to process the client request,
Manage demand through feedback to the client
Supporting growth of the company
Carry out projects and apply them in a real situation,
Process requests and actions related to the promotion of sales of the company's products (replenishment samples discount year-end issue of having ...)
Participate in the preparation of technical proposals on specific customer requests

118

Customer Service Rep Resume Examples & Samples

The CSC functions include but are not limited to
Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
Using computer proficiency to quickly and accurately enter data
Successfully interact with other service centers and plants
Ability to understand instructions, short correspondence, and memos
Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization
Superior time management, detail oriented, and strong organizational skills
Minimum Associates Degree or equivalent from two-year College or technical school plus minimum 2 years experience work in a manufacturing Customer Service (not call center) environment ; or equivalent combination of education and experience
Bachelor’s degree or actively pursuing a bachelor’s degree is preferred
Ability to interact in Spanish is a plus

119

Customer Service Rep Resume Examples & Samples

Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently
Listen actively and establish rapport
Quickly understand and analyse customer needs
Adhere to compliance regulations and security policies
Consistently meet performance standards set by department
1+ years of experience in customer service with an excellent performance and attendance record
Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
Extremely customer-focused; positive, professional attitude
Intelligent, self-motivated, quick learner
Pays strict attention to detail, understands importance of accuracy and responsiveness
Strong PC and internet skills
Very good organization and work prioritization skills
Banking or credit card experiences a strong plus
Sales experience is preferred for cross selling, up selling and down selling

120

Customer Service Rep Resume Examples & Samples

Provides customer focused service to assigned accounts
Responds to and manages customer orders from order entry to delivery and invoicing
Understands and communicates the value of our products and services
Understands customers’ products, services, business operations and needs
Uses a variety of systems to enter and complete transactions
Timely and accurate administration of sales orders, customer complaints, material returns and credits
Answer price and availability questions
Respond to customer literature requests for MSDS, Certifications, etc
Follow all applicable ISO procedures
5+ years relevant experience
Complex problem-solving skills, attention to detail, ability to multi-task
Ability to accurately compare and verify information
Ability to establish and maintain effective working relationships with supervisor, co-workers and customers; receive guidance and supervision; follow work rules and meet guidelines
Effective use of telephone and other traditional office equipment
Must possess strong communication skills, both verbal and written and exchange information with others clearly and concisely; ability to present ideas, facts and some technical information
Mastery of basic arithmetic operations, including fractions and percentages
Understanding of Lean Six sigma principles and initiatives
Even temperament in dealing with conflict in high stress situations
Ability to use a personal computer with a strong working knowledge of MS Office products and Outlook
Requires minimal direction and supervision
5 years of business experience with exposure to assisting clients/customers
5 years SAP experience required
5 years relevant industry experience required

121

Customer Service Rep Resume Examples & Samples

Minimum one (1) year of inside sales and/or customer service experience, or one (1) year of experience with medical billing and/or verifying medical insurance in the medical field
Basic working knowledge of various health insurance plans offered by both government and commercial insurances (PPO, HMO, EPO, Medicare, Medicaid, HRAs, etc.)
Previous experience receiving calls and making outbound calls to customers to explain Insurance Benefits related to health insurance as well as to resolve issue and answer questions according to department protocols and requirements
Ability and willingness to work flexible hours and varying daytime shifts, including overtime
Ability to be flexible and open to change in variety in work activities

122

Customer Service Rep Resume Examples & Samples

Demonstrated outstanding service orientation with clear verbal and written communications
Willingness to answer phones, research questions and document all customer interactions
Flexibility to operation in several systems platforms and balance tasks throughout the work day
Ability to multitask in handling customers on various reporting platforms and email queues
Fostering a customer service culture that strives for 100% customer satisfaction
High School degree or higher
Call center experience strongly preferred
Understands productivity and quality objectives
Strong computer skills on various computer systems
Interpersonal and communications skills
Positive and helpful attitude
Punctuality and attendance
Initiative and Attention to detail
Flexible work schedule (shifts run from 7am CT through 7pm CT)

123

Customer Service Rep Resume Examples & Samples

Process incoming customer purchase orders via phone fax and email; including order entry, order maintenance, credit and debit note processing
Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level. Initiate contact with the customer to communicate and resolve any issues with a focus on customer service excellence
Ensure Return Merchandise Authorizations (RMAs) are issued in accordance with company policies
Collaborate with cross functional partners including Sales, Service, Marketing, Distribution and Finance to resolve product quality issues in a timely and efficient manner
Develop a strong knowledge of ACCO products, policies, procedures and systems
Support Customer Service Manager by generating reports on department metrics
Able to read, write and speak fluently in English
French language skills would be an asset
Minimum 2 years of experience in a customer service or similar role
Minimum High School diploma
Able to work independently, with a strong sense of organization and attention to detail
Committed to service excellence to ensure the best possible customer experience
Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact
Working knowledge of MS Office suite
Knowledge of Oracle and other ERP systems (ie. SAP) is considered an asset

124

Customer Service Rep Resume Examples & Samples

Able to speak fluent English, German and Russian
Working knowledge in Hadoop stack
Good knowledge of SQL
Must be proficient in latest application development technologies, tools, databases and methodologies
Strong interpersonal and communication (both written and verbal) skills is must
Ability to juggle multiple projects and change direction mid-course based on business drivers
Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
Ability to work independently in a high throughput environment

125

Customer Service Rep Resume Examples & Samples

Responsible for agreement/order processing, customer inquiries, and customer complaints
Local sales/FOC, indent sales, inter co. sales/PO orders processing
Supporting sales and supply chain in supply demand balance
Weekly sales/sales performance report; Monthly sales LV and performance report
Supporting sales representatives in the field, where necessary provide specific reports to the relevant Commercial/Account/Sales/CS Manager
Collecting market intelligence & feedback to sales and marketing department

126

Customer Service Rep Resume Examples & Samples

Background in high-volume phone service and related customer service functions
Minimum of 1 to 3 years of customer service experience
Knowledge of freight and shipping
Experience in positively handling complaints
Associate’s degree or equivalent combination of education and experience
Ability to empathize with customer
Strong organization skills, analytical and problem solving skills
Excellent communication skills – written and verbal
Strong PC skills – Access, Excel, Word
Assist customers with online technical assistance, pricing, scheduling; and shipping
Support is fulfilled via phone

127

Customer Service Rep Resume Examples & Samples

Resolve customer’s issues on the first contact whenever possible
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken for reporting purposes
Navigate systems including WinESP, Customer Requirements, EE Admin, EE, RNW, Seibel, Right Choice, STAR, Verint Research any client issues and escalate to Supervisor if a larger issue is identified
De-escalate callers by giving them the confidence that their issue will be handled
HS Diploma required
Degree preferred Min. 2 years in a CS support role CRM experience Utilize PC daily-Microsoft Office, Excel, Word. Ability to effectively prioritize work
Must be extremely adaptable and be able to stay focused
Must be able to adapt to intense workloads, schedules and diverse situations with a sense of urgency
Ability to handle stressful, rapidly changing situations involving large customers
Ability to simultaneously handle multiple customer requests and deadlines

128

Customer Service Rep Resume Examples & Samples

Sell various types of fare media
End of Day Balancing and preparing bank deposits
Address customer’s questions and concerns in a courteous manner in person and via telephone
Run reports and maintain information in an Excel spreadsheet
Research and address complaints
ID Processing for the Regional Transit Discount Card
Cash handling
Supplying vendors with fare media and maintaining vendor accounts
Basic computer and math skills
Sales and cash handling experience required
Strong inter personal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Transit experience a plus
Bilingual English/Spanish a plus

129

Customer Service Rep Resume Examples & Samples

Verbally collects pertinent information from the customer over the phone
Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance
Processes and determines coverage on each claim by reviewing forms and other applicable records
Maintains and updates customer account records as needed
Maintains professionalism and effectively interacts with all contacts, both internal and external
Maintains department quality standards and performs job duties as directed by supervisor
High school diploma or GED equivalent
Experience in customer service function or call center experience

130

Customer Service Rep Resume Examples & Samples

Answers routine questions and resolves basic problems based on Assurant Company guidelines and values, refer more difficult items to higher level team members for guidance
Follows standard screens/scripts as appropriate
Balances workload based on business needs between paperwork and in-bound calls
Responsible for meeting deadlines and requirements
Previous experience providing customer service in a call center environment
Experience moving between multiple screens while entering data
Ability to type 35 words per minute

131

Customer Service Rep Resume Examples & Samples

Provide outstanding service to the customer
Greet customers at the service counter and on the phone
Manage the first step of the QuickServe Process which includes: initiating the work order by conducting a thorough interview with the customer to determine performance problems and services requested
Works closely with the Shop Supervisor to schedule diagnostics when needed
Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion
Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company
Review Work Orders to ensure accuracy for invoicing and warranty
Completes the QuickServe process; closes-out the work order and invoices the customer
Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports
Complete required training on a timely basis
Meet applicable performance objectives
Adhere to company safety practices and other policies and procedures
Perform other responsibilities as needed
Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed
Communication - Written and Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
Warranty / Administration Procedure - Comprehends, understands and carries out the guidelines as outlined in the Warranty Administration Manual. Has in depth understanding of Standard Repair Times, Cummins repair practices, QuickService Online and Cummins engines. Has knowledge of the claim payment process
Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution
Attention to Details - Consistently demonstrates ability to work in a thorough and detailed manner. Provides accurate, consistent information on all documents. Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Can model/coach this skill to others
Service Cross-Functional Knowledge - Basic understanding and awareness of service processes and tools. Aware of retail service processes and service support processes. Has basic knowledge of the Cummins Distributor/Field network
Significant experience required

132

Customer Service Rep Resume Examples & Samples

1+ years of related experience preferred (call center and/or customer service experience preferred)
Previous customer service experience with Principal is preferred but not required
Strong communication, customer service, organizational and telephone skills required
Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines
Requires basic computer skills and must develop a good understanding of company products, processes and systems
Basic technical skills are preferred
Bilingual skills preferred but not required

133

Customer Service Rep Resume Examples & Samples

Proficiency with standard Microsoft Tools [Excel, Word, PowerPoint]
Customer service experience in ERP systems
Candidates with a HS diploma will be accepted with 5-10 years of applicable experience
Candidates with an Associate’s degree will be accepted with 2-5 years of applicable experience
Candidates with a Bachelor’s degree will be accepted with 0-2 years of applicable experience

134

Customer Service Rep Resume Examples & Samples

College/University degree or equivalent work experience
1-3 years’ experience in administrative service
Hold a valid Ontario Driver’s Licence
Customer service skills, oral and written communication skills: Ability to deal with students effectively with tact and diplomacy
High level of proficiency with Microsoft Excel and Word
Consultative, interpersonal and facilitation skills: ability to provide a high level of customer service and deal with a wide variety of stakeholders
Ability to work as a member of a team in a multi-channel work environment
Conflict resolution skills and problem solving skills: Ability to apply and explain program rules and regulations
Good self-discipline and personal time management

135

Customer Service Rep Resume Examples & Samples

Provides administrative assistance to MAC L1
Answers incoming/outgoing phone calls
Conducts research/investigative functions associated with emission related repair & repair techniques
Proctors Inspector Training re-test exams (designated MAC's)
Places calls to prospective Inspectors to confirm scheduling (designated MAC's)
Interacts with "Waiver Application" to perform MAC Motorist & Repair functions/services
Interacts with "I Heat" ticketing system to document MAC activities
Upon request, provides replacement "Stickers" to Motorists
Upon request, provides replacement equipment to program Stations
Follows all program operational procedures associated with MAC center

136

Customer Service Rep Resume Examples & Samples

Bachelor degree or above, preferably in international trade, logistics etc
Over 2-4 years relevant working experience. Customer service experience is highly preferred
Well organized and good documentation skills
Good computer application skill, SAP experience is preferred

137

Customer Service Rep Resume Examples & Samples

Effectively handle all call, email, web and fax transactions to ensure customer/consumer satisfaction by supporting Stanley Black & Decker’s Key Performance Indicator’s (KPIs). KPIs measured will include abandonment rate and answer time
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
Update, maintain, and analyze customer account profiles
Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change
Maintain working knowledge of all company products, services, and promotions
Operation under Stanley Black & Decker guidelines when resolving issues
Travel and attend meetings as required to represent the department and company
Minimum of 1 year experience with customer service (call center preferred)
Keyboard and computer skills - Working knowledge and experience with Microsoft Office and internet navigation
Must be reliable and have a positive attitude
Demonstrate initiative and willingness to overcome challenges
Ability to work effectively in a team setting or individually as may be required
Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions
Ability to recognize and adapt to change
Experience with order management systems (SAP, IBM AS 400, etc.)
High level of enthusiasm and passion for excellence
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills
Ability to work across organizational boundaries and levels

138

Customer Service Rep Resume Examples & Samples

Utilizes the POS terminal to process all sale and non-sale transactions
Maintains financial accounts by processing customer adjustments within PSD compliance guidelines
Prepares product or service reports by collecting and analyzing customer information
Scheduling repairs and contacting customers upon completion
Misc. tasks as assigned

139

Customer Service Rep Resume Examples & Samples

Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products
May coordinate production of components with other internal plants and/or external vendors as required
Engage appropriate departments to verify the issue and determine the root case. Communicate with customers regarding the resolution of issues
Tally the final production runs and work performed to assemble paperwork for billing purposes

140

Customer Service Rep Resume Examples & Samples

Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner
Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
Receive and review individual performance metric reports and action plan with manager to understand individual performance
Enter service and route data into computer for billing and route scheduling purposes
Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution
Good communication skills; is able to effectively communicate to all levels of management and customers,
Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas

141

Customer Service Rep Resume Examples & Samples

Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed

142

Customer Service Rep Resume Examples & Samples

This position is a grade 5 promotable to a grade 7
Promptly respond to customer inquiries
Ability to handle sales environment and sales quota
Provide appropriate responses and resolutions to customer inquiries
Interact with customers through verbal communication
Fax, email, or mail information requested by customers
Maintain required production and quality level

143

Customer Service Rep Resume Examples & Samples

Ability to assess/troubleshoot customer software and hard copy orders for production problems or issues
Ability to track orders throughout the production and delivery process and keep customers accurately informed
Strong competencies with, or ability to learn required software technologies
Ability to follow complex processes and procedures accurately

144

Customer Service Rep Resume Examples & Samples

Provides consistent high quality telephone customer service to panelists
Answers between 50-100 incoming calls daily in a confident and courteous manner
Troubleshoots and resolves all scanner issues
Answers general inquiries, i.e. point balances, membership, surveys and gift orders
Builds and maintains relationships with clients by providing prompt and accurate service
Consistently maintains and updates call “Comments” in the panelist database accurately
Keeps current on all new panelist issues and procedures
Reviews Outlook email daily for departmental updates and work requests
Responds to assigned Panelists’ inquiries via email in accordance to service level
Make outbound calls to panelists to improve client loyalty and retention
Answers floor questions and provides guidance to new employees
Performs other duties as assigned by the Team Lead/Supervisor/Manager
Able to operate general office equipment (i.e. copier, fax, phone) and sit at a desk for extended periods of time
Fluent in Spanish – able to speak, read and write
Working knowledge of Microsoft Office applications
Good oral/written communication skills
Strong attention to detail with the ability to solve problems
Organizational, interpersonal and motivational skills and ability to interface with all levels of staff and management
Flexibility with new assignments and work flexible hours
High School diploma or GED or equivalent work experience
A minimum of 1 + years of customer service or call center experience
Experience handling multiple tasks/problems simultaneously

145

Customer Service Rep Resume Examples & Samples

Answer between 50-100 incoming calls daily in a confident and courteous manner
Troubleshoot and resolve client concerns, such as the use of the retail scanning device
Build and maintain relationships with clients by providing prompt and accurate service
Respond to panelists’ inquiries via e-mail
Maintain and update panelist database accurately
Keep current on all new panelist issues and procedures
Able to sit at a desk for extended periods of time
Flexible work schedule highly desired

146

Customer Service Rep Resume Examples & Samples

Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect
Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries
High School diploma or G.E.D
Minimum of 1 year of experience in a call center or other customer service related environment
Strong problem resolution skills
Ability to remain focused during situations in which customers may be frustrated

147

Customer Service Rep Resume Examples & Samples

To manage own ‘day to day’ responsibilities for coupon and dividend processing across a variety of UK and international markets and products
Ensuring that all payment and internal deadlines are met, relevant receivable and payable items are investigated, narrated and satisfactorily resolved to achieve settlement and that the reconciliation breaks identified are investigated and resolved to minimise risk to the firm
Responsibility for reconciling postings to the general ledger, controlling cash exceptions and resolving customer queries
To ensure prioritisation and resolution of high-risk items
To escalate problems to senior levels (when necessary). Ensure a high level of customer service and be efficient and effective at all times
To minimise losses and errors across your lines of responsibility, using consistently high standards, processes and controls
Help to create and build an environment of teamwork and encourage two-way communication
To assist in developing the department’s image, enhance its profile and maintain its reputation
Meeting all Control and Compliance requirements, in particular but not limited to all RSCA controls, as well as carrying out mandatory training, regular review and update of procedures as required ensuring that changes in process as well as new processes are fully documented
Being fully aware of information security requirements, and complying with the clear desk policies, and ensuring that all documentation is destroyed or locked in pedestals at end of day. Also particular focus on security of customer confidentiality and controls in identifying customers when dealing with inbound requests
Familiarity with FCA Client Money regulations for the protection and segregation of client funds
Ability to work in a high volume-processing environment and add value to multiple projects/priorities
Good communication, problem-solving and interpersonal skills
Ability to understand new processes quickly and suggest change where applicable
Strong focus on control

148

Customer Service Rep Resume Examples & Samples

Effectively. Handle all call, email, web and fax transactions to ensure costumer/consumer satisfaction by supporting Stanley Black & Decker’s Key Performance Indicator’s (KPIs). KPIs measured will include abandonment rate and answer time
High School Diploma required, but Associates Degree preferred
Keyboard and computer skills – Working knowledge and experience with Microsoft office and Internet
Must be able to balance multiple priorities in a high call volume environment while maintaining while maintaining professional and courtesy customer interactions
Experience with order management systems (SAP, IBM AS 400, etc)

149

Customer Service Rep Resume Examples & Samples

Answer customer inquiries by clarifying desired information; researching, locating, and providing information
Gather customer information and determine eligibility by comparing client information to requirements
Resolve problems by clarifying customer requests; researching available resources; implementing solutions; and escalating unresolved issues
Fulfill requests by clarifying information, completing transactions, and forwarding requests to appropriate channels and document pertinent call information
Stay current with system, product, and service plans and participate in educational opportunities
Meet performance metrics that include phone productivity, quality and other department standards and guidelines
Data- entry skills
Proper phone etiquette
Ability to speak/write clearly and accurately
Positive attitude, good interpersonal/people skills
Works well within a team

150

Customer Service Rep Resume Examples & Samples

Provide administrative support to Utilization Management
Assisting Members and Providers with access to care inquiries
Faxing all necessary eligibility/insurance information to necessary parties
Troubleshooting with insurance carrier insurance problems
Troubleshooting eligibility/benefit issues for Outpatient services area

151

Customer Service Rep Resume Examples & Samples

Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers’ expectations
Document all critical information related to contacts responded to in the appropriate MHS screen/system
Microsoft Office

152

Customer Service Rep Resume Examples & Samples

Handle customer requests by email and phone
Answer between 60-80 inbound calls on a daily basis
Follow up with customers regarding daily backorders
Work with E-store to release web based orders
Work within multiple databases to place customer orders
Work cross functionally to ensure an effortless customer experience
Assist with SFDC case management for assigned Regions
Assist with billing questions and inquiries
Process credit and rebills
Handle customer complaints with a sense of urgency for satisfactory resolution and take ownership of that complaint
To use the current tools (SAP, Sales Force, and Cisco Finesse) to generate and maintain all customer account records and customer contacts
Perform all tasks assigned by managers
Minimum 1-2 years customer service experience preferred
Ability to use MS Word and Excel
Proficient order entry speed
Ability to converse with customers in a pleasant and professional manner
Strong typing, analytical and computer skills

153

Customer Service Rep Resume Examples & Samples

Bachelor's Degree - Business Administration
Experience: 1-3 years
Specialized skills, equipment, software, and/or machines used to perform job: BAAN 122, BAAN 132, BAAN 126, CAPX, NPX, CAPX-GMK products, GTL, GPX2

154

Customer Service Rep Resume Examples & Samples

Learn everything about your customer – learn the people, learn what products they use, learn how their orders are processed. You will do this by talking with current team members and talking to the customer. Most communication is over the phone or via email. Strong Written and verbal communication skills are critical
Begin managing your accounts – this involves monitoring their inventory levels through our computer software program, process orders that come through via email, and handling customer issues/problems related to product orders
Be a team player. When other Customer Service reps are out of office, you will help cover their accounts. There are also various team projects that you will participate on that drive change and help to continuously improve the department
3+ years of experience in B2B customer service role
Strong Problem- Solving
Ability to build trusting relationships

155

Customer Service Rep Resume Examples & Samples

Completion of monetary requests submitted by, or on behalf of, FSB customers and bank affiliates
Daily/weekly/monthly report review
Handling incoming calls from customers and internal partners
Making outgoing calls to verify customer requests with a variety of financial institutions
Review and maintenance of ECCO procedures
Participates in engagement and development opportunities
2+ years’ experience in banking and/or the financial services industry is preferred
Ability to make sound decisions based on a working knowledge of federal banking regulations, and a thorough understanding of Bank policies & procedures
Excellent customer service and communication skills
Professional, self-motivated team-player with a demonstrated ability to prioritize and manage multiple tasks within a dynamic, fast-paced environment
Proven ability to focus on details and perform tasks while staying compliant and adhering to quality goals
Strong computer skills, including proficiency in Excel and Word
Previous experience with audits, BST or the Federal Reserve Wire Process is a plus
Willingness to be involved in business initiatives that drive career development and team engagement

156

Customer Service Rep Resume Examples & Samples

Responsible for assisting distributors and customers in erection, commissioning, troubleshooting and repairing Tower Cranes
Responsible for providing technical support and train users and distributors on set-up and maintenance of their cranes
Has responsibilty for the 3rd party service/parts order and the collection of the payments as per target
Represents the company with integrity in a professional way
Analyze and troubleshoot warranty/non warranty problems when beyond the scope of the distributor or customer
Provide feedback for the quality improvement

157

Customer Service Rep Resume Examples & Samples

Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner. Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc) Provide proof of delivery, and order status upon request
Manage ND/AR, item maintenance in applicable systems
Act as a communication link between external customer and all internal departments

158

Customer Service Rep Resume Examples & Samples

Provide customer support for pre order activities (pricing, availability, quoting,)
Process customer orders (promise dates, order entry, collaboration with Trane Supply stores and Distribution Center)
Manage customer warranty requests through multiple channels, including phone, E-Mail, and ComfortSite to ensure 100% customer satisfaction
Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc
Provide high quality service through efficient use of all programs related to warranty/order fulfillment
Respond to and/or refer product and technical questions to appropriate channel
Develop and maintain positive working relationships with dealers
Bachelor's Degree Required
Must have a good attitude
Show ability to handle difficult situations through effective communication while maintaining composure and diffusing tense situations

159

Customer Service Rep Resume Examples & Samples

Enters data into computer, including general contact information, sales order or change of address information
Researches via data found in the computer short shipments, mis-shipments and lost shipments and initiates credit memos where applicable
Communicates with customers by phone or e-mail, determines nature of call and appropriate person to handle the call. Includes a customer outreach program for customer satisfaction by follow-up calls in appreciation of customer business
Accesses computerized data to quote availability of product from inventory levels
Accesses computerized data to provide lead times for back-ordered products
Interfaces via email and in person with supervisor to communicate special service needs and customer requests
Performs clerical support such as filing
Interfaces via email and phone with Accounting and Operations to insure general customer satisfaction
Refers all sales leads, customer requests and product information requests including pricing to the appropriate Regional Sales Manager
Provides basic first line technical assistance including common compatibility questions
Soft sells Nortek Security & Control products
Works closely with Regional Sales Managers to assure prompt attention to all customer matters within each region
Insures customer is aware of, and follows, the Return Policy and all other relevant procedures
To perform this job successfully, an individual should have excellent working knowledge of MS Office (Outlook, Word, and Excel specifically) NetSuite and ERP
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Excellent written and verbal communication skills; Spanish a plus

160

Customer Service Rep Resume Examples & Samples

Respond to incoming phone calls and delegate as needed using the switchboard
Greet incoming customers, and continue to provide excellent customer service to customers and employees alike
Provide various administrative support as it pertains to the store
Excellent communication and customer service skills, and able to maintain a professional image and demeanor
Complete bank deposits and light accounting duties
Strong computer & phone skills (Internet, MS Outlook)
Bi-lingual is always a plus
A positive attitude is a must!

161

Customer Service Rep Resume Examples & Samples

Reports directly to the Lead CSR and supports the Account Managers and Technical Service Specialists in servicing accounts
Responds to customer and account manager inquiries
Ensure that questions or problems are brought to resolution in a timely fashion
Tasks may include but are not limited to coordinating packing and transport of hazardous materials from customer locations to CH location; researching potential invoice errors, addressing customer short pays, and managing credit/re-bills as needed
Takes lead on setting up new customers that result from incoming requests for service

162

Customer Service Rep Resume Examples & Samples

High School Grad / GED
Behavior-Based Safety
Service Connect, Disconnect and Transfer
Trouble Calls
Billing Inquiries-Telephone
Customer Relationship Management
Home Energy Survey
Payment Extension-Telephone
Residential On-Call
Flexibility / Adaptability
Technical / functional knowledge:Completed training
Company policies and procedures:Completed training

163

Customer Service Rep Resume Examples & Samples

Providing information to prospective customers, initiating new service and properly setting up customer accounts
Maintaining good customer relationships
Six to twelve months related experience and/or equivalent combination of education and experience is strongly preferred

164

Customer Service Rep Resume Examples & Samples

Providing exceptional customer service consistent with HomeTeam Pest Defense core service standards and metrics
Providing information to prospective customers, initiating new service and properly setting up customer account
Qualified candidates must have a high school diploma or general education degree (GED); college degree preferred

165

Customer Service Rep Resume Examples & Samples

Knowledge of customer service principles and best practices
Excellent typing, numeric, oral and written language skills
Customer Service operating systems experience
Knowledge of MS Office environment with Word, Excel and Outlook proficiency
Ability to follow company policies and procedures
Ability to work in a high volume phone atmosphere
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and coworkers. Strives for the highest level of customer service
Listening, problem analysis and problem solving skills
Prioritizes requests and tasks; shares priorities with the team and management
Provides clear, timely and accurate communication of services and sales information to all parties
Communicates with customers on renewals, surveys and accounts receivable matters with desired results
Manages internal and external administrative tasks, collection efforts and customer follow-up proactively and in a timely manner with desired results
Assists in training of team members as requested

166

Customer Service Rep Resume Examples & Samples

Telephone inquiries are handled immediately if possible; definitely same day service. Customer research is done and a reply is provided as soon as possible
All walk-in customers are greeted immediately meeting our Service Quality Standards
Maintain safety deposit boxes accordingly
Open new accounts, complete proper documents, obtain all necessary signatures and give all disclosures to customer
Revise existing accounts making sure all CIF info is up-to-date
Utilize the Haberfeld Checking Program to achieve new account goals set by Management
Transactions are completed before customer leaves the desk. Accounts are uploaded daily
CD/IRA Products – applications are completed and signed by the customer; funds are credited proper GL
Participate in all lobby promotions (Haberfeld Totally Free Checking Program). Follow-up with new accounts customers with thank you cards and letters. Service Quality calls are made to existing customers
Teller transactions. Teller line back up
Check ordering for new and established accounts
Assist customers with all Online banking needs including Cash Management Services
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bancorp
All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements
Represent First Bank of Montana in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy
Additional duties as requested or assigned
High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications
Working knowledge of standard office equipment
A moderate level of banking knowledge desired, but we are willing to train a qualified applicant

167

Customer Service Rep Resume Examples & Samples

Analyze, research and resolve problems and discrepancies related to customer accounts/loans
Counsel current and prospective customers of the banks products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office opening, closing and balancing procedures
Familiarity with savings and checking products, accounts and services
Basic active listening skills to accurately respond to inquiries and account requests
Basic organizational, planning and time management skills
Basic research, analytical, and problem solving skills
Basic skill building effective relationships through rapport, trust, diplomacy and tact
Basic skill exercising initiative and using good judgment to make sound decisions
Basic skill maintaining composure in a high production and changing environment
Basic skill navigating multiple screens and PC applications and adapting to new technologies
Basic skill performing mathematical calculations and working accurately with numbers
Basic verbal and written communication skills
Desired - Exposure to customer service preferably in a call center, retail banking or financial institution

168

Customer Service Rep Resume Examples & Samples

With minimal supervision ensure accurate, timely and efficient customer support while delivering World Class service
Primarily respond to routine and complex e-mail and web chat inquiries from members and clients
Responding to inquiries will require in-depth knowledge in the following areas: 1) Utilizing the plan, 2) Issuing authorizations, 3) Processing verification of eligibility, 4) Identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
Effectively educate and influence members and prospective members on the value and benefit that the client offers through its products, services and extensive network of doctors
Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts
Maintain and organize correspondence to ensure consistent, accurate and professional responses
Recommend updates to CS on line knowledge management tools Respond to a minimum amount of incoming ACD calls daily and as business needs require
One to two years of customer service experience handling complex issues in a high volume environment
Must be able to articulate information effectively via telephone, email and webchat
Clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
Proficient with Microsoft Word and Outlook
Demonstrated ability to work independently with minimal supervision, take initiative to effectively carry out responsibilities
Ability to meet minimum production requirements
Ability to work at a computer 96% of the time
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
Must be available to work within the full range of call center hours of operation

169

Senior Customer Service Rep Resume Examples & Samples

An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Ability to remain focused and productive each day though tasks may be repetitive
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material

170

Customer Service Rep Resume Examples & Samples

Addressing customer inquiries by engaging and following up with other teams as appropriate as still retaining ownership of each case
Provides a comprehensive and thorough response to customer inquiries, achieving high level of first call resolution
Analyze and identify root cause problems in order to develop an action plan to resolve them. Actionable plan may include training customers on process and procedures; identify and evaluate process improvements; engaging with different departments in order to resolve problem (problem solving)
Manage call volume and its aging, constant meeting the established customer contract regarding detailed products/services ad policies/procedures
Assist with special projects as directed by Supervisor, Customer Care Management
Minimum of 2 year banking, vault or other cash processing experience
Minimum of 2 years experience within an inbound/outbound Customer Support Center
Strong experience servicing business to business customers
Experience handling difficult customer situations
Experience with Microsoft Office applications
High School graduate/GED
Excellent interpersonal/ and communication skills
Detail oriented, strong organizational skills and ability to work independently
Sense of urgency and ability to multi-task

171

Customer Service Rep Resume Examples & Samples

Manage day-to-day customer requests, service related and billing inquiries and address issues by resolving problems to minimize customer escalations
Make independent decisions and commitments to customers on real time basis
Work independently to resolve customer issues by utilizing other resources to ensure customer’s requests are met
Understand customer processes in addition to responding to a wide variety of special customer requests and inquiries; provide consistent and accurate follow up with customer concerns and issues
Communicate effectively and frequently with customers to identify, assess and investigates issues; establish priorities and provide resolution utilizing department management to define or improve process to achieve customer satisfaction and retention
Execute daily work received within assigned area through effectively managing and prioritizing all tasks
Minimum of 1 year customer service experience in a corporate environment
Self-motivated and able to work with little direct managerial supervision

172

Customer Service Rep Resume Examples & Samples

Manages pre-order activity. Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO's. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates effectively through Molex website to assist CSR's in gathering relative data on an as needed basis
As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR
Post-order activity. As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR's. Documents could include but not be limited to d-notes, tacking information and status, etc
Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR's assigned accounts
Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members
Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions
Performs other related duties as assigned by management

173

Customer Service Rep-senior Resume Examples & Samples

Working in a call center environment
Ability work in team environment
Deal with clients as well as internal employees
Work in a fast pace environment

174

Customer Service Rep Resume Examples & Samples

Intermediate Excel
General experience using the Internet
Excellent phone communication skills
Data Entry

175

Customer Service Rep Resume Examples & Samples

Maintain a strong knowledge of product line
Partner with Sales Representatives to understand what products are required to support surgeries and place orders to support those cases
Work closely with third party logistics partner to follow up on orders in progress, troubleshoot orders as required to ensure product delivery and provide status to Sales Representatives
Be an advocate for the most efficient use of inventory, track inventory throughout the US, provide daily inventory status, perform inventory transfers to ensure accuracy of electronic consignment locations and monitor expiring field inventory and ensure its return to the Distribution Center
Perform master data entry into the ERP system (e.g. Customer Master, Price Lists)
Perform additional tasks as required
5+ years of experience in medical device customer service or technical support
Ability to master the technical aspects of orthopedic devices
Self-motivated, able to work independently, and thrive in a fast-paced dynamic environment
Strong attention to detail, interpersonal skills, and oral and written communication skills
Support on-call hours and work overtime as required

176

Customer Service Rep Resume Examples & Samples

Provide excellent customer service in a professional manner
Process orders and provide quotes
Expedite and follow-up on orders to completion
Resolve billing issues in a timely manner
Process detailed paperwork accurately
2 + years exp as a Customer Service Rep position in an office setting
Must have fast and accurate data entry skills
Knowledge of MS Access or other similar database helpful
Must be highly organized with ability to prioritize

177

Customer Service Rep Resume Examples & Samples

Conduct OUTBOUND calls (scripted) to confer to solicit proxy votes from existing shareholders by telephone in an effort to follow up from a mass mailing effort
Keep records of customer interactions and/or votes, recording details of interactions, or comments, as well as actions taken
Strong computer skills are a requirement
OT offered, as needed
Previous customer service experience (preferred but not required) with the ability to speak clearly and concisely over the phone
Must be available for 2-week training (training hours same as shift) with PERFECT ATTENDANCE
Pay will be $14 per hour!!!!!

178

Customer Service Rep Resume Examples & Samples

Obtains current patient information from established and new patients
Accurately enters/updates patient information in scheduling system
Identifies payer source, and verifies insurance eligibility
Assists patients with completion of paperwork when necessary
Reviews Scheduling System for needed updated demographics and consent forms
Schedules appointments
Identifies patients by date of birth and name in computer system
Creates new account if patient not in the system
Schedules and re-schedules appointments as needed
Routinely demonstrates superior customer service skills
Answers telephone in a timely and polite manner, preferably within three rings
Communicates with customers in a courteous, professional, cooperative and mature manner
Accurately takes messages and conveys information to recipient
Transfers call to physicians and nurses when medically indicated
Protects/observes patient confidentiality per policies and procedures
Accurately imports registration documents into patient’s electronic health record
Bilingual preferred (Spanish)
Must be detail oriented with good interpersonal and customer service skills
Medical/dental office or medical scheduling knowledge a plus
Ability to effectively interact with physicians, patients and other staff members
Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software

179

Customer Service Rep Resume Examples & Samples

Confirms patient insurance eligibility and/or benefits
Patient payment posting
Generate patient statements
Answer phone calls
Provide customer service to patients inquiring about their patient statements
Determine required deposits and arrangement payment agreements
Audit charts for correct income verification process
Correct bad addresses in system
Discuss and educate family members on various services offered and methods of payment for those services
Make appropriate adjustments to patient accounts in accordance with company policies
Work with eligible patients to apply for applicable assistance programs
1-3 years of experience
Candidate must be able to sit for the majority of their shift

180

Customer Service Rep-senior Resume Examples & Samples

Organizes, cleans and stocks assigned FOC equipment and lab supplies as needed to bring with him/her to all field visits
Responsible for collecting and submitting coding capture paperwork after completed by office, collecting and submitting Quality paperwork and documentation, and submission FOC skills assessments of providers as needed
Responsible for completing all patient packets in a timely manner and ensuring that those results are submitted to the proper entities
Communicates and records information for delivery to the PBM, data entry, administrative letters, data analysis, patient communication in various formats, front facing delivery of initiatives

181

Customer Service Rep Resume Examples & Samples

Able to analyze data and problem solve
Able to work with little to no supervision
Excel and Word

182

Customer Service Rep-senior Resume Examples & Samples

1+ year of Customer Service experience analyzing and solving customer's problems
1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
*Applicants must be currently authorized to work in the United States on a full-time basis***

183

Customer Service Rep Resume Examples & Samples

Assists in answering phones, responding to patient requests and transferring calls to the appropriate team members
Enters data regarding customer information into the computer system
Provides patients with product and service information
Identifies, researches and resolves patient issues utilizing the computer system
Follows up on patient inquiries not immediately resolved
Enters patient refill requests
Process payments from customers
Outbound calls for verification of address
Assist with duties of daily tasks within the pharmacy
Oral and written communication skills
Professionalism
Detailed
Phone and computer skills
Friendly and caring demeanor
Works well with various personalities and within a team
Dependable and discrete, maintaining strict confidentiality
General knowledge of internet navigation and research, email, facsimile transmission and copy equipment

184

Customer Service Rep Resume Examples & Samples

Address customer’s questions and concerns in a courteous manner
Sell Transit passes for various transportation fares
Handle cash
Generating reports as needed
Encouraging compliance with company policies and procedures
Maintaining accurate, orderly and up to date records for all administrative tasks
Performing various administrative tasks
High School graduate or equivalent
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets,
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

185

Customer Service Rep Resume Examples & Samples

Duties require knowledge equivalent to completion of four years of high school and one to two years of related customer service experience
Excellent communication skills are required to respond to a variety of customer inquiries, requests, and complaints
Ability to prioritize multiple tasks and deal effectively with interruptions
Ability to perform detailed data entry work accurately and efficiently within deadlines
Ability to understand, interpret and explain company procedures related to products and pricing as required
Responds to a variety of telephone, written and in-person inquiries, requests and complaints from customers
Conducts account research and resolves problems within scope of authority
Refers customer inquiries to appropriate departments and documents all customer contacts
Assures that appropriate records are maintained and required reports are prepared in a timely fashion
Resolves customer requests for adjustments to orders and billing within scope of authority
Enters and retrieves a variety of information using computer terminal
Prepares computer input regarding newly acquired accounts
Assists customers in ordering beverage products
Maintains current knowledge of pricing and product availability
Assures customer service levels are maintained according to company standards
Conducts special account research as necessary; researches credits and other related information
Responds to special order requests from customers in a timely fashion
Performs other related duties as assigned

186

Customer Service Rep Resume Examples & Samples

Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customer concerns are understood, addressed and resolved in as efficient and complete manner as possible
Creation and maintenance of customer files and other related documentation
Processing of sales orders and customer quotes, leveraging Inside Sales Manager to ensure maximization of sales and profits
Regular follow up on quotations produced for customers
Proactive communication with inactive or low volume customers
Work closely with the assigned Territory Manager to develop a pipeline and expand and retain existing customers
Perform other job duties as required
Strong computer skills required including Word, Excel and Outlook applications
The ability and motivation to continually improve knowledge about the industry and our products to better support the customer
Strong active listening skills; giving full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate and letting other fully state their ideas
Analytical and critical thinker
High energy, friendly and engaging
Able to maintain the highest level of confidentiality at all times

187

Customer Service Rep Resume Examples & Samples

Customer verification, problem validation and documentation
Ticket Management
Status customer on a regular basis
Manage escalations

188

Senior Customer Service Rep Resume Examples & Samples

Calls are predominantly routine but may require deviation from standard screens, scripts and procedures
Handles situations which may require adaptation of response or extensive research according to customer response
May require advanced problem solving and assess needs and suggest/promote alternative products or services
Skilled specialist, completes tasks in resourceful & effective ways
Works on assignments requiring considerable judgment & initiative
Understands implications of work & make recommendations for solutions
Determines methods & procedures on new assignments
Experienced in Customer Service procedures
May guide and coach junior
Requires general knowledge of company, products, and/or services
May have 2-3 years of experience
Works under moderate supervision
Has gained relevant work experience within the organization to allow it to efficiently apply its knowledge on the job productively with broad instruction

189

Customer Service Rep Resume Examples & Samples

Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected
Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction
Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient
Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers

190

Customer Service Rep Resume Examples & Samples

Single Point of Contact for program to include KPI’s for internal team and external client
3 – 5 years of experience; minimum 3 years’ experience in a customer support or call center environment (preferably in a lead-type role)
Demonstrates expertise and competence within Customer Support role; Demonstrates knowledge of broader Curascript customer services organization and impact on customer
Demonstrates basic knowledge of industry policies and regulations
Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact; Possesses a sense of urgency for problem resolution and knows where to go for that that resolution

191

Customer Service Rep Resume Examples & Samples

6 months of customer service experience required
1+ years of Microsoft Word experience required
1+ years of Microsoft Outlook experience preferred

192

Customer Service Rep Resume Examples & Samples

Develop and maintain positive working relationships with both internal and external customers
Answer queries via phone, e-mail and other digital methods regarding parts orders
Work with other customer associates of different levels as well as other functional groups to ensure that customer’s questions and concerns are answered timely and thoroughly
Provide direction and training to less experienced staff
Participate in customer service related projects
Answer a wide variety of questions from internal and external customers in the form of phone calls, emails, instant messages, and other digital means
Check availability of parts or units, find component match ups, verify pricing
Identify common parts using available tools and coordinate resources for complex requests
Locate parts, and process orders on behalf of external customers
Work with multiple suppliers to expedite orders
Work with planning, operations, and the field to ensure that promise dates are met
Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders
Interface with cross functional stakeholders as necessary to meet the customers’ demands
Exemplify proper judgment, problem solving, and decision making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind
Assist in and support the development of process improvements and continuous learning
Assist with training less experienced staff

193

Customer Service Rep-senior Resume Examples & Samples

**Bilingual Spanish speaking is a huge plus
*Please note this position is not general customer service, candidates submitted need to have Medicare or HMO experience! If you have a candidate with claims experience that is open to working in customer service that would be a great fit. This position will also be extended out past August, likely through the end of the year.****
Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the caller, while providing the best customer service experience possible
Respond to callers with the resolution of issues in a timely manner in accordance with the guidelines set by the department
Minimum of two years’ experience in Medicare and HMO environment
Minimum of two years claims processing or claims customer service experience
Ability to de-escalate potential volatile situations
Must be proficient in word and excel

194

Customer Service Rep Resume Examples & Samples

Billing and posting payments to accounts
Scheduling of technicians for service calls
Answering phones
Other duties as needed in order to assist the branch management

195

Customer Service Rep Resume Examples & Samples

Open new accounts including checking, savings, CDs, IRAs and other products offered by the bank
Complies with all applicable regulations, policies and procedures
Assess customer needs and cross sell appropriate products and services
Functions as Teller, Sr. Teller or Teller Supervisor as needed
Supports attainment of branch goals
Refers new business to company subsidiaries, such as insurance, mortgage and brokerage
Resolve customer concerns and ensure effective and long term problem resolution
Develops and builds customer loyalty
Follows up on referrals made by other team members
Assists with loan origination and processing as needed
Answers customer inquiries relating to products, rates and services
Provides ancillary services such as notary services
Responsible for tracking and monitoring of all required documentation
Maintains positive, friendly and professional attitude and appearance
Adheres to work schedules
Completes required BSA/AML training and other compliance training as assigned
Perform any other related duties as required or assigned

196

Customer Service Rep Resume Examples & Samples

Make sure that we meet the AS 9000 and every special requirement according to the print and ensuring that both the product and the paperwork meet the specification
Coordinate with customers that corrective actions are issued for the correct reason and coordinate with ICS / SANO quality department that all corrective actions are completed on time and verify that corrective actions are implemented
Fill customer reports and have meetings with customers to review the information contained in the reports above
Ensure timely information of new products as well as follow up of stoking packages till those are complete and orders are closed
Review monthly scorecards and promote the appropriate actions to obtain the best scores for the customer scorecards
5 + years prior customer service experience in a manufacturing environment
Proficiency in Microsoft Excel and Word required
Excellent customer service skills, problem solving and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask and tactfully handle stressful and difficult situations

197

Customer Service Rep Resume Examples & Samples

Experience in the aviation industry or related is preferred
Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers
Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports
Must possess ERP system knowledge, experience with AS400 or Oracle is a plus
Candidate must be a well-organized, multi-tasking, self-starting individual

198

Customer Service Rep Resume Examples & Samples

Provides top quality customer service at all times and to every customer
Performs daily station cleaning and maintains a safe work environment
Complies with company standards on carding customers for all age restricted products
[Based on location] prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes
Stocks and merchandises as instructed by management
Secures all funds in safe or register. Makes timely drops and maintains cash drawer at or below maximum level
Conducts Loss Prevention Observations, Loss Investigations and Near Loss Investigations
Strong interpersonal, problem-solving, and team building skills
At least 6 months previous cash handling and customer service experience
Positive, out-going personality and effective verbal & written communication skills

199

Customer Service Rep Resume Examples & Samples

Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes. (Based on location)
Strong interpersonal, problem-solving and team building skills
Ability to work unsupervised in a fast-paced environment
Ability to work unaccompanied, standing and without defined break periods. Occasionally working extended shifts of 12 hours or more, as assigned
Ability to bend, twist and lift at least 20 lbs in narrow spaces
Ability to work in varying outdoor climates and in-store cooler environments
Ability to work a flexible schedule, including nights and weekends
At least (6) months previous cash handling and customer service experience
Positive, outgoing personality
Proficient verbal & written communication skills

200

Customer Service Rep Resume Examples & Samples

Receive, process and verify the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
Initiate required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
Receive inquiries from and/or contact the company’s field offices to resolve a variety of order related issues
Operate a computer workstation to obtain and extract order information. Provide Customer Service management with the data for inclusion in various scheduled and special reports
Perform assigned system maintenance to various electronic order files
Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the National Call Center
Prepare, generate and distribute daily reports and order acknowledgments to appropriate personnel as necessary
Provide administrative support related to the preparation of invoices for shipments of finished goods and customer samples
Provide back-up support to other group members in the performance of job duties as necessary
Performs duties and responsibilities as described in the quality system
Perform other related duties as assigned by management
Working knowledge of SAP or ERP systems preferred
Skills or experience with computers (E-mail, scheduling, word, spreadsheets, etc.)
Knowledge of SAT products a plus
Ability to solve problems
Ability to professionally handle difficult customers
Ability to be customer service orientated
5 years experience in customer service with increasing responsibilities
Associate’s degree desired
Must be able to work shift (9:30AM -6:00PM and on call one evening per week)
Must be able to manipulate a computer keyboard
Must be able to verbally communicate via telephone

201

Customer Service Rep Resume Examples & Samples

You will engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products
You will be expected to provide quality review on your own and for other client care associates/professionals to ensure all information is accounted for and accurate before commencement of production
You are responsible for providing all necessary support to sales/customer, including but not limited to the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner; provide proof of delivery and order status upon request
You will ensure job instructions are verified and change notices processed (including pricing and quotes) in the various manufacturing systems
You will coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
You are expected to verify composition or perform copy prep, as needed for order processing purposes
You will be responsible for producing and analyzing reports on behalf of customer to manage their inventory
You will engage in the Corrective Action process which includes investigative root cause and actionable improvements
You will be expected to act as a communication link between external customer/sales and all internal departments
You will assist in providing process documentation, workflows and job aids specific to your customer base and position
You must have the ability to follow company policy and understand any rules or regulations governing the work being completed
You must have the ability to understand the impact work has on your department or company
In order to complete duties successfully, you must have very good knowledge of technology to include computers and software programs such as MS Office or other programs that may be specific to the job
You must be able to manage daily contact with internal and external customers while completing daily work assignments,
You must possess very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments
You must have very good organizational skills that are sufficient to accomplish work by established deadlines
You must have the ability to coordinate phases of work with others

202

Customer Service Rep Resume Examples & Samples

Answer calls professionally
Respond to customer inquiries via telephone and email
Research required information using available resources and make informed decisions
Process forms and applications
High school diploma required, AA or BS degree a plus
At least 3 years of experience providing outstanding customer service
Solid listening, organizational and problem solving skills
Computer skills including, but not limited to: Data input and information retrieval, strong working knowledge of Word, PowerPoint and creating spreadsheets and other reports using Excel

203

Customer Service Rep Resume Examples & Samples

Documents and tracks contacts with members, providers and plan sponsors
Explains members rights and responsibilities in accordance with contract, our Member Handbook and our Provider Manual
Processes complaints (member/provider), grievance and appeals via internal processes and reporting systems
Educates providers on our self-service options; Assists providers with questions and assigning members to their panel/practice
Handles extensive file review requests; Assists in preparation of trend reports, compiling data for audits and other duties assigned
Verifies member plan eligibility and documents applicable contact/inquiries via our internal applications
Handles incoming requests/inquiries for appeals and pre-authorizations not handles by Clinical Claim Management. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible

204

Customer Service Rep Resume Examples & Samples

Answering customer calls and respond directly to questions, handle issues and providing guidance on all aspects of our installed software and hardware
Effectively log and process customer issues in an accurate and timely manner
Maintain an excellent attendance record and complete assigned work in timely manner
Strong penchant for asking questions and a natural curiosity to understand the root cause of a technical issue
Self-starter, with the ability to take the initiative to get the job done with a strong sense of urgency around responding to, and closing out, all customer issues with appropriate follow-up
Excellent listening skills with the ability to defuse upset customers
Ability to communicate effectively with customers (internal and external) in a courteous and professional manner
On time for shifts Monday – Friday for one of the following schedules: 7:30am-4:00pm, 8:00am-5:00pm, or 9:30am – 6:00pm
High school graduate or equivalent combination of education and experience preferred
Proficient in Word, Excel, Salesforce database for tracking customer data and service tickets

205

Customer Service Rep Resume Examples & Samples

Handle all customer service inquiries based on the department’s standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service
Makes all necessary accommodations for customers with an appropriate gesture of goodwill
Participates in team meetings and presentations (i.e. monthly board review)
Strong computer skills and able to quickly learn new systems

206

Customer Service Rep Resume Examples & Samples

Manage verbal and/or written customer requests/inquiries efficiently
Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
Utilize available systems to extensively research and find root cause for customer inquiries
Interact with customer, branch operations and other Brink’s partners to find solutions that not only resolve original request, but prevent future inquiries
Manage process requests and activities in Microsoft Dynamics timely & accurately
Utilize strong decision-making and problem-solving skills to provide input to Leadership team on Continuous Process Improvements
Assist with special projects as and when required by the Supervisor or Manager
Minimum of 5 year(s) experience in a corporate environment
Minimum of 5 year(s) experience using Microsoft Office products to include Word and Excel
Minimum of 5 year(s) experience with direct customer interaction
Brinks product line specific support or Operations experience
Experience working in a Team Environment
Advanced usage of Excel
Experience using Microsoft Dynamics or similar systems of record
College degree or course completion
Excellent interpersonal/communications skills
Exceptional written and verbal communication abilities
Excellent interpersonal and presentation skills
Advanced research capabilities and proficiency in Brink’s research systems
Advanced analytical, relationship building, and critical reasoning skills

207

Customer Service Rep Resume Examples & Samples

The management of orders submitted for several different brand portfolios
Timely and accurate industrial service excellence to our U.S, Canadian and International customers
Manage a high volume of pricing and availability calls, common technical inquiries, order verifications, and troubleshooting order or shipping errors
Outside sales team support
Maintaining master data and monitoring of sales pricing programs
Proactive distributor support
Investigating and handling of freight claims

208

Customer Service Rep Resume Examples & Samples

Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program
Issue Cashier’s Checks and Credit Card Advances
Know the features and benefits for bank products and services
Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel
Previous cash handling experience preferred
High School Diploma or equivalent GED
Ability to understand and follow written and oral instructions
Ability to communicate effectively, verbally, and in writing
Knowledge of computer applications
Knowledge of bank services and products beneficial
Familiar with 10 key and computer keyboard

209

Customer Service Rep Resume Examples & Samples

Insert changes on molds
Set clamp, ejectors and pressures on molds
Installation, removal and maintenance of injection nozzles
Set and remove molds
Troubleshoot mold problems on machines
Clean molds
2 -- 5 years experience in production/ primarily in the area of injection molding and/or structural foam
2 -- 5 years experience in mold set up is preferred
Strong skills in troubleshooting, electrical, hydraulic, pneumatic, and mechanical problem solving
Desire to take on new challenges and opportunities
Desire to grow through continuous improvement
Must be able to lift 50 lbs regularly, work on your feet for 12 hour shifts, tolerate seasonal hot temperatures, work independently and with a team, pass a pre-employment physical and drug test, and provide good references

210

Customer Service Rep Resume Examples & Samples

Receive inbound calls from current customers
Research and resolve complex loan servicing inquiries regarding payments, escrow, taxes, payoff, and loan documents
Provide general account information
Solicit existing customers and cross-sell PennyMac loan products, including overcoming objections through use of rebuttal scripting
Work with early-stage delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses
Process customer payments over the phone
Interact with other PennyMac servicing departments and external entities to provide superior customer service and resolve issues
Maintain call control by overcoming objections; utilizing motivators and listening skills to bridge communication gap with the borrower
Assist with collections inbound calls as needed
Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence
Ability to work on and track multiple tasks and priorities
Ability to work competently and professionally under tight, frequent deadlines and adhere to timelines
Ability to gather information, analyze and solve complex issues
Personal computer knowledge, including proficiency in Word and Excel
Detail oriented with good organizational and follow-through skills
Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
Ability to make decisions independently within set policy and procedures
Working knowledge of collection practices and laws, loss mitigation, foreclosure, and bankruptcy laws
Thorough knowledge of FDCPA regulations
Ability to work a flexible shift (between hours of 7am and 6 pm on Monday – Friday and 7am to 11am on Saturday)
HS Diploma or Equivalent
1+ years Minimum Experience
Bi-lingual Spanish preferred

211

Customer Service Rep Resume Examples & Samples

Research and resolve loan servicing inquiries regarding payments, escrow, taxes, payoff and loan documents and provide general account information
Introduce existing customers to PennyMac’s loan products
Strong customer service skills and A MINIMUM OF ONE YEAR customer service experience in any industry
A professional telephone manner and ability to write short business correspondence
Ability to work on and track multiple tasks and priorities and work under tight deadlines
Personal computer knowledge, including proficiency in Word

212

Customer Service Rep Resume Examples & Samples

2-5 years as a Customer Service Representative in the dental industry
Dental product knowledge preferred
P.C. experience helpful

213

Customer Service Rep Resume Examples & Samples

Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills
Dental product knowledge is helpful
Working knowledge of personal computers is necessary

214

Customer Service Rep Resume Examples & Samples

Touring customers to show the range of options available to suit their needs and closing the sale where possible
Managing a group (cluster) of business centres to include
Experienced at managing teams
Previous experience of managing P&Ls
3 years previous experience selling products or service solutions through direct sales within a business-to-business sales environment
Experienced at presenting to groups of prospects
Experience of delivering excellent customer service in multiple locations through leadership and implementation of company standards
Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships
Comfortable making decisions, evaluating options and considering consequences
Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision
Proven objection handling, prospecting and negotiation skills

215

Customer Service Rep Resume Examples & Samples

Responsible for the day to day running of the centre and providing services including
Effective and professional communication skills in both local language and English (written and oral)
Ability to operate basic office equipment

216

Customer Service Rep Resume Examples & Samples

Solicits and maintains favorable contact with current and potential customer
Manages customer product orders from order entry to consumption at the customer's plant
Analyzes reasonableness of customer demand to determine over/under demand errors or demand in excess of quoted capacity, and takes appropriate corrective action
Develops and coordinates a shipping plan and shipping plan changes
Reviews STRATTEC product inventories in customers' plants five times a day to detect daily demand changes (Chrysler, Ford)
Has complete understanding of each customer's scheduling, releasing and receiving systems
Has complete understanding of each customer's delivery expectations
Maintains all current records and necessary historical data accurately for all products
Initiates and executes inventory obsolescence claims to the customer
Analyze, find cause and correct shipping discrepancies between STRATTEC and customer records
Manage effectivity dates for product changes with Production Control Inventory Analyst
Approve freight debit notes
Dispute debit notes, with supporting documentation, to the customer
Fill out premium freight forms, as needed
Review, analyze, challenge and report on customer monthly rating of STRATTEC in terms of delivery performance
Participate in customer provided training sessions, product launch meetings, etc
Visit on site with customer plant schedulers for the purpose of relationship building, problem resolution and value creation
Participate in problem solving sessions
Attend regularly scheduled team meetings
Participate in product design reviews
Advise product business team of customer service delivery issues, particularly problems whose solution is team related
Advise product business team of new or revised expectations by the customer
Four year college or university program certificate; or four years related experience and/or training; or equivalent combination of education and experience
MRP User, preferably AS400 Based system, and Automotive Customers Requirements Systems
3-year Automotive Background preferred in similar position
Microsoft Office User, with fluent Excel skills
APICS CPIM Training Preferred
Basic understanding of Quality Systems and Lean Manufacturing
Basic understanding of Freight management and Global Supply Chain

217

Customer Service Rep Resume Examples & Samples

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience
Automotive Experience (2 years preferred)
PC/Office user knwledge (Excel/Power Point/Word/Visio)
Understand basics of MRP
Prior experience with AS400 (User knowledge preferred)
Multitask, able to work under pressure and deadlines

218

Customer Service Rep Resume Examples & Samples

Ensure that subcontractors are managed and continually evaluated on quality, safety, scheduling and cost control measures
Provide a superior level of customer service during each interaction with our homeowners
Ensure that the all warranty work is completed in a professional manner and is satisfactory to the homeowner
Foster a team environment to ensure that effective communication, coordination of activities, and effective problem solving can occur
Excellent communication skills and ability to insure customer satisfaction

219

Customer Service Rep Resume Examples & Samples

Research and respond to customer inquiries via telephone, e-mail, fax, or in person
Customer education, proposal generation, contract review, and order processing
Assist in solving customer problems until resolved
Maintain Customer Management system
Obtain signatures and documentation when necessary
Routinely provide preliminary product and application information to customers
Review, analyze, and interpret requests for pricing and sales orders for both domestic and international products
Prepare and process necessary documentation to assure customer orders are accurately processed
Provide feedback to management on issues and opportunities to reduce redundancy, improve efficiencies, and improve accuracy internally and externally

220

Customer Service Rep Resume Examples & Samples

Processing customer orders via phone, fax, email and electronic orders (EDI) and web-ordering
Utilizing internal data systems to maintain scheduled reports
Ability to create new reports as required for the business
Entering and investigating customer claims for shortages, overages, mis-picks and requests for return
Offering customers technical support for hand-held ordering units where trouble-shooting is required
Ability to make telemarketing calls with confidence
Back up receptionist duties as required - answer and redirect phone calls in a timely and courteous manner and directing to appropriate person
Communicating late run information to customers and sales team
Working with multiple departments to resolve customer inquiries
Filing and other administrative tasks as required
Utilizing internal data systems DCMS
Professional demeanor with a positive attitude
Build strong positive relationships with customers
Perform additional duties as assigned
Strong Customer Service skills, including demonstrated ability to handle challenging customers and repetitive tasks
Previous experience with processing and creating reporting through internal systems
Experience within an inside sales and order desk environment an asset
Experience in distribution an asset
Proficiency in MS Office, must be able to use advanced Excel, experience with pivot tables and vlook-up an advantage
AS400 experience or similar database system (SAP) an asset
Ability to communicate in a professional manner
Ability to function well under pressure
Attention to detail and problem solving abilities
Organizational abilities with strong sense of urgency and follow up skills
High School Diploma/ GED

221

Customer Service Rep Resume Examples & Samples

2+ years of previous customer service experience is needed
Excellent phone/email communication with customers and employees
Strong organizational and attention to detail skills
Experienced in running reports
Intermediate to advanced technology and MS Office skills are required
Associates Degree or higher in any business related field
Dental product and/or distributor knowledge is preffered
Previous SAP experience is highly desired

222

Customer Service Rep-senior Resume Examples & Samples

40 wpm
Excel, ms word, outlook
Medical background/terminology
Previous phone/customer service experience
Ability to multi task and schedule flexibility

223

Customer Service Rep Resume Examples & Samples

Answer telephone inquiries for basic shareholder account information
Respond to written inquiries from shareholders and Financial Advisors
Research problems, determine solutions and perform corrective actions
Provide Financial Advisors with "how-to" procedures
Diffuse tense situations with shareholders and Financial Advisors
Make individual decisions based on specific situations rather than "set" procedures
Excellent communication skills (vocabulary, diction, and the ability to express thoughts clearly and concisely)
Strong customer service orientation & demeanor
Ability to deal effectively with changes, variables and "gray" areas
Comfort and confidence talking with people and a flexible attitude with a caring, empathetic demeanor
Ability to adapt to stressful situations and heavy work volumes
An interest in learning about mutual funds and investments
Pass the FINRA Series 6 License exam within first 4 months of employment
Knowledge of mutual funds and/or securities industry is helpful and preferred

224

Customer Service Rep Resume Examples & Samples

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed

225

Senior Customer Service Rep Resume Examples & Samples

Proactively identify and act on cross-selling opportunities in order to increase household penetration and improve customer retention, applying effective selling and influencing techniques
Answer customer inquiries that require an agent's license on coverage, limits and deductibles, and review customer policies, discuss options and update customer policy records
Property and casualty (P&C) license preferred
Intermediate MS office Skills
Internet proficiency required
Bilingual (Spanish) skills are a plus

226

Customer Service Rep Resume Examples & Samples

Field and incoming calls for Game Service/Field Support/ professionally-inbound and outbound calls
Perform Progressive Setup verifications with Field Service
Log and document all customer issues with the use of Customer Relations Manager (Siebel) in conjunction with Astea Smart Services
Follow Standard of Work and Internal Procedures and Controls
Assist with after-hours systems support
Perform other Customer Support duties and related task as assigned by Manager
Ability to work 10 hour shifts in a 24/7 work environment

227

Customer Service Rep Resume Examples & Samples

Review, analyze and interpret all purchase orders allocated for processing to verify accuracy of customer details relating to assembly, testing, quality assurance, product definition and documentation requirements
Clarify terminology and supply missing or correct misstated information then rearrange data to comply with CINCOM entry criteria
Clarify and resolve with customers or representatives any matter which is not internally resolved and ensure timely processing of those orders which have not been reviewed
Determine if engineering specifications conform to purchase order requirements and service conditions of valves ordered on all orders not reviewed by Contract Administration
Attend all seminars or teach-ins relating to new products and product development
Review all data being put on-line to ensure completeness/accuracy, including all special instructions before moving orders to the appropriate department
Advise, review and recommend changes of procedures where new circumstances arise from existing system or where incoming orders require additional system capabilities

228

Customer Service Rep Resume Examples & Samples

Provides thorough, reliable and timely assistance via phone to ServiceLive buyers and providers to ensure completion of service orders
Routes calls to the appropriate level II teams and ensures resolution of customer's needs is swift and effective
Educates and trains buyers, providers and all customers on platform functionality, features & benefits of ServiceLive, service order management and the overall ServiceLive platform
Remains knowledgeable of all aspects of ServiceLive to ensure customer satisfaction and fulfillment of order-related processes
Uses effective customer service skills when interacting with buyers, providers and all customers and reiterates the value of ServiceLive when appropriate
Makes independent decisions within structured guidelines to achieve customer satisfaction and best meet the needs of the Company
Negotiating skills
Strong computer skills, including proficiency using the Internet and Microsoft Office applications
Excellent keyboard familiarity and data entry skills Strong verbal, written and telephone communication skills with a clear speaking voice and command of the English language
Ability to frequently use fingers and hands to manipulate computer and telephone equipment
Ability to communicate with customers and co-workers while continuously wearing a telephone headset
Telemarketing, Sales, Recruiting and Customer Service Experience
General administrative experience
Experience with home-related services or small business understanding

229

Customer Service Rep Resume Examples & Samples

Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor
Follows and explains policy and procedure as outlined in operations and procedures manuals
Treats each customer/caller with courtesy, dignity, and respect privacy
Meets or exceeds established performance requirements
Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals
Documents trip authorization according to procedures
Remains knowledgeable of all policies and procedure changes
Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor
Files all reservation completed forms
Files all Cancellation completed forms
Able to operate a computer
Complete any training requirements
Communicate clearly in English
Able to operate standard telephone system
Exercise business telephone etiquette

230

Customer Service Rep Resume Examples & Samples

While performing the duties of this job the employee is constantly required to sit, talk, hear, reach with hands and arms, use hands to finger, handle and feel items, write, read and keyboard. The employee is frequently required to stand, walk and climb up and down stairs. Occasionally, the employee must taste or smell, stoop, kneel, crouch or crawl. The employee may infrequently be required to climb or balance and drive a vehicle
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable and timely attendance
While performing the duties of this job, the employee constantly works with time constraints, exercises flexibility, has routine workflow and maintains attentiveness duration and attentiveness intensity. Guidance, reinforcement and co-worker support are constantly available. The employee is constantly involved in social interactions, which constantly require oral and written communications. Must be able to speak clearly and deliver information in a logical and understandable sequence
Mathematics, memory, reasoning, estimating, problem solving and judgment are constantly used/required on the job
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters

231

Customer Service Rep Resume Examples & Samples

Maintain office files
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the field and update as required
Process check requests for building permits and prepare permit submittals and applications
Order, update and distribute construction related forms
Prepare and submit building permits
Ability to multi-task and remain focused
Knowledge of residential construction helpful
Must be highly organized and detail oriented

232

Customer Service Rep Resume Examples & Samples

Consistent/strong administration skills (i.e daily management of incident and change control queue, follow through with GSC/GTS on high visibility incidents/issues, preparation of operational review reports, tech alert reporting and management of daily/weekly/monthly calendar)
Top notch organizational skills (meticulous attention to detail)
Proactive approach to job role
Enthusiasm and passion (“can do” attitude)
Ability to work in a self-managed environment with remote supervision
Ability to work in both the customer office, as well as a virtual office environment
Verbal and written communication skills to prepare and deliver presentations
Clear understanding of customer contractual policies and procedures
Associates degree in Computer Science or equivalent work experience required
Minimum 4-6 years experience in a computer related technology field, within the last 8 years
Must be able to work in a Virtual Office
Must be able to pass a back-ground check
Must be located in Richmond, VA or surrounding area within commuting distance
Experience in Host software (MVS, VM etc)
Teradata Certification
Advance knowledge of disk array architecture

233

Customer Service Rep Resume Examples & Samples

You are responsible for providing all necessary support to sales/customer, including but not limited to the following: receive calls, faxes, mail, and email; provide proof of delivery and order status upon request
You will be expected to provide quality review on your own
You will assist to create and/or update process documentation, workflows and job aids specific to your customer base and position and make them available for use by other team members
You will have data entry responsibilities; including, but not limited to: setting up new items, jobs, google docs and managing current inventories
You must have the ability to take direction from others and act on delegated tasks
You must have the ability to understand the impact your work has on your department, customer or company
In order to complete duties successfully, you must have good working knowledge of technology to include computers and software programs such as MS Office or other programs that may be specific to the job

234

Customer Service Rep Resume Examples & Samples

Monitors programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company's systems and processes and participates in the development of same
Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status
Develop a thorough knowledge of all products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization
Perform various functions involving order management such as handling inbound/outbound calls with customers, business partners, and the sales organizations regarding: quotations, order entry, order confirmations, order acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties
Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations
Participate in on-going product, process, and business skills training

235

Customer Service Rep Resume Examples & Samples

Provides exceptional customer service, including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return
Conducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and procedures
Performs daily station responsibilities, including cleaning duties inside and outside, prepare quality food products, and stocking of merchandise
Interacts and communicates effectively and productively with others
Support and follow established safety, security, quality, and CSI’s policies, procedures, practices and programs
Provide regular and predictable attendance
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
Strong interpersonal and verbal & written communication skills
Ability to read, write, speak and comprehend English
Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
Ability to handle challenging situations professionally and exercising good judgment
Basic math skills such as addition, subtraction, multiplication, and division
Must possess required up-to-date food handling certificates, as required by law (in specific locations only)

236

Customer Service Rep Resume Examples & Samples

Processing orders
Taking calls for customers, liaising with main distribution center foe lead times, summiting quotations and entering orders into ERP (Navision)
Working with other inside/outside sales team members to ensure communication
Meet with customers as required
Generate reports as needed and take part in departmental meetings
Knowledge of principles, concepts, theories and practices of field
Good communication and interpersonal skills
3+ years of experience
Industry background preferred(i.e. JohnSmithResume.pdf or JohnSmithResume.doc)

237

Customer Service Rep Resume Examples & Samples

Responsible for accurate and timely entry and processing of aftersales orders
Provides customer support including order status, changes, and initial commit dates
Evaluate issues and order discrepancies as communicated by the customer and works on resolving them
Provide the highest level of customer service to both external and internal customers
Resolves customer issues as a liaison between multiple departments including sales, planning, and logistics
Bachelor’s degree (Fresh graduates are welcome to apply)
Good phone, verbal and written communication skills in English language
Knowledgeable with MS Office Applications (Power Point, Excel, Word)
Willing to work on shifting schedules, including night shift
Demonstrate excellent workload management skills
Must be keen to details

238

Customer Service Rep Resume Examples & Samples

Complete customer orders, basic or complex in nature, quotes, and inquiries by telephone for existing and prospective customers in the Thermo Fisher Scientific domestic market. Review a variety of screens and documents to estimate delivery of orders to meet customer requirements
Process mail, fax, e-mail orders and hard copy quotes. (10 lines or less or up to $5000.00 without supervisory approval)
Analyze and resolve customer concerns using established procedures. Examine pertinent information to determine validity of customer complaint and to determine responsibility for errors
Handle change order information from customers
Investigate overdue and damaged shipments or shortages in shipments already received
Utilize supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements. Make suggestions for alternative products when items are not readily available
Assist customers with buying decisions: researches product, cross-reference, pricing & availability
Suggest alternative products per Best Buy/First Choice Program/and other promotional programs
Attend product/vendor/systems meetings to stay up to date on new product lines and current systems
Adhere to schedule, including regular and punctual attendance at work
Meet and exceed productivity and quality standards as set forth by department management
Contribute to maintaining company objectives on average speed of answer and first call resolution
Perform all other duties/projects as assigned
0 - 2 years customer service experience in an ACD environment
High School education required; college degree preferred
Organizational and time management skills
Excellent listening, oral, and written communication skills
Excellent product and process knowledge for a specific market
Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet)

239

Customer Service Rep Resume Examples & Samples

Two to five years related brokerage experience preferred
Series 7 license preferred
One to three years call center/customer service experience preferred
Proficient with windows, Microsoft applications such as Word, Excel, and Outlook
Create a strong working relationship with Advisors and their assistants
Log transactions into CRM system for most inbound calls
Pay close attention to detail, process work accurately
Works collaboratively with other business units to assure satisfaction of the needs of our Advisors
Assist with other projects as needed
Provide peer to peer training

240

Customer Service Rep Resume Examples & Samples

May have direct contact with customers regarding their orders, where tact, sense of urgency, and overall customer satisfaction focus is required
May train new department employees
May order office supplies
Ordering of direct and indirect materials
Must be able to work first shift hours ideally between 7am-430pm time frame and work overtime as needed with occasional weekends as needed
Ability to work in a lead based environment and have blood drawn for monitoring
HS Degree is required, Associate's Degree
2 years manufacturing experience preferred
Experience working with MS office programs- Word and Excel
High level of customer service experience
Basic accounting skills- invoicing, billing, AP/AR, reconciliations etc

241

Customer Service Rep Resume Examples & Samples

Provides outstanding customer service to all telephone, electronic, and written inquiries
Conducts administrative services associated with processing functions, including financial and non-financial transactions
Processes contract changes for all products in the policy administration system within time frames mandated by the department
Conducts analysis and data entry of service requests through utilization of general knowledge of all Liberty Life products
Maintains policy information on the policy administration system
Completes necessary documentation to manage customer complaints, issues and subsequent solutions
Communicates via telephone and in writing with internal departments, sales offices and policyholders regarding policy inquiries and service requests as well as offering information on Liberty Life products
Analyzes exception requests; research and recommend solutions
Maintains policy information, schedule, assign or act on required follow-up in accordance with department guidelines
Suggests process improvements and participate in department initiatives for increased effectiveness
Associate's Degree plus two plus years of related experience
Strong customer service, written and verbal communication and interpersonal skills required to work with internal and external clients
Strong computer skills, including familiarity with Windows and MS Office applications required
Basic analytical and problem solving skills and general math skills preferred
Basic understanding of Liberty Life products and willingness to pursue industry designations is desired

242

Customer Service Rep Resume Examples & Samples

Handle incoming phone calls with each situation potentially being different
Train customers on the Virtual Office
Audit reconciliation
In the area of Communications
Ability to become knowledgeable in all areas of the company
Ability to communicate and listen to employees as well as supervisors
Must be able to work shift: 12:30pm - 8:30pm

243

Customer Service Rep Resume Examples & Samples

Staff all Member Service ACD queues and adhere to telephone performance requirements for call response times and abandonment rates
Respond to questions about eligibility, benefits and procedures for accessing behavioral health services
Respond to requests for referrals to network providers
Prepare daily PA correspondence for mailing
Perform data entry of specified authorization requests
Outreach to new members that have been identified with behavioral health needs through Plan Health Risk Assessments as defined by the Plans
Requirements Perform other duties as required
1 Year Call Center Experience
2 Years in Customer Service

244

Customer Service Rep Resume Examples & Samples

1) Manage Customer Orders Process (international)
Responsible for Receiving, checking (critical information) and handling of customer orders in company system
Control of entire process from order entry – delivery note – invoicing
Coordination of the shipments to customers with the respective plant or whse outside Brazil, checking with the responsible areas product availability and logistics arrangements to ensure product is delivery as requested to customers
Coordination with forwarders and logistics of documents required for the shipments (local and imports) to make sure local and foreign legal requirements are met
Interaction with credit, sales, pricing group and system support areas to have proper information for order processing and issues solutions
2) Manage Customer Inquires & Complaints:
Respond customer needs timely acting as a consultant for customer by adverting before a problem
Capture customer dissatisfactions and process in the company customer complaint system. Manage and monitor the complaint process (entry – follow up – inform response to customer and capture customer feed back)
3) Support initiatives for continuous improvements on documents / processes and procedures working in partnership with the team, other cross functional areas and the Geographic Supply Chain Supervisor
4) Manage Customer Records in the system (receive appropriate critical information and create / update customer data in the system) to make sure orders and Invoices are processed with correct customer information and company reports are accurate
5) Participation in internal audits and follow function and cross functional procedures

245

Customer Service Rep Resume Examples & Samples

Answer incoming phone calls
Sales order processing for BTI Website orders and "No Charge" orders
Reply to consumer e-mails
Create and process return authorizations
Process customer catalog requests
Assist in maintaining the integrity of the product specification document, feedback log, as well as other types of information databases
Act as back up for Sale Specialist as needed
Work safely as well as identify and report any safety hazards immediately
Maintain good housekeeping in personal area and all common areas
Education: High School Diploma
Experience: One year of experience in a sales or customer service related position
Preferred Education: Bachelor's Degree
Passion for the outdoors, hunting, and products used for shooting preferred
Strong computer skills to include experience with the MS Office package
Ability and desire to learn and implement new ideas

246

Senior Customer Service Rep Resume Examples & Samples

Ability to order, verify and process property & casualty renewal policies, endorsements, audits and certificates of insurance
Inputs data (ACORD applications, schedules, etc.) into appropriate software for vendors/carriers/clients within required timeframe
Records and makes necessary changes/updates as appropriate
Ensures that all internal controls and procedures are followed
Researches, communicates and accurately resolves basic customer services needs according to the commitments and standards set forth by the department
Exhibits client focused behavior and applies knowledge and training to support client needs
Complies with department processes, procedures and/or programs
Effectively operates all department equipment and software applications
Prepares and presents proposal and communications for internal and / or external clients
Resolves full range of clients and vendor requests
Researches and assembles data
Provides guidance and outcome data to management on area of expertise
Leads/reviews the work of CSRs
Shares in training on subject matter
3 years of experience as a subject matter expert
Must maintain current required licenses and certifications relevant to field of expertise
Ability to work in team environment as well as independently
Ability to analyze and prioritize multiple responsibilities

247

Customer Service Rep Resume Examples & Samples

Strong facilitation and team skills
Strong organizational skills and ability to self-manage workload
Ability to work in a self managed environment with remote supervision
Ability to work in a virtual office environment

248

Senior Customer Service Rep Resume Examples & Samples

Responds to incoming customer service requests, both verbal and written
Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications. Implements customer service strategies and recommends related improvements / enhancements
Maintains timely, accurate documentation for all appropriate transactions
Makes corrections and adjustments
Consistently meets established productivity, schedule adherence, and quality standards
Proactively seeks to further develop billing and accounts receivable competencies
Participates in load balancing
Answer customer service lines promptly and professionally and maintain at least a 95% response time
Demonstrate excellent customer service by determining the reason for the call, acknowledging the callers concerns and resolve concerns and/or explain action to be taken within the expected time line for resolution
Performs research on complex claim inquiries and expertly re-examines claims
Presents a pleasant voice to all callers, regardless of the stressful nature of the situation
Two years of experience in a health care or managed care customer service environment
Excellent verbal communication skills and customer service skills
Working knowledge of Microsoft Office applications including Excel, Access and Word
1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Available to work 40 hours per week anytime within the operating hours of the site
Flexible to change
Completes assignments thoroughly, accurately and on time
Persists at tasks and maintains high energy level
Demonstrates advanced knowledge of Billing/Finance and Eligibility processes, practices and concepts
Has firm understanding of the problems and issues of clients and the business environment
Demonstrates customer education and negotiation skills
Associate’s Degree in Business or Information Systems
One to two years of experience working in a Healthcare claims environment

249

Customer Service Rep Resume Examples & Samples

Must have and maintain an excellent attendance record in accordance with company policy
Ability to make independent decisions in accordance with company policy
Receives, researches, answers, and processes customer inquiries requests regarding accounts, product pricing, technical product questions, and services offered
Works with customers to offer alternatives to unresolvable problems in a professional manner
Serves as liaison between various departments and customers/manufacturers’ Representatives
Complete order in full, detailing specific instructions or requests
Filing of invoices of other documents, this involves repetitive bending
Remains current on changes in policies, procedures, and product offerings
Identifies and presents training needs to the manager
Reports maintenance needs to manager
Participates in promotional activities
Participates in all customer service department meetings which are outside of normal working hours
Assures compliance with policies, procedures, and regulations
Typing, reading computer screens, and communicating on the phone
Prepares routine reports and assists with special projects as assigned
Performs other duties and projects as assigned by management
High School Education/GED

250

Customer Service Rep Resume Examples & Samples

Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer
Good comprehension skills - ability to clearly understand and state the issues customers present
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
Ability to demonstrate learning and decision making skills
Action oriented and self disciplined
Organized and detail oriented
Ability to effectively prioritize work time to ensure productivity and maintain department standards
1-2 Years experience in Customer Service environment
Highly proficient in Windows XP, Microsoft Excel, Microsoft Outlook, and Internet Navigation
High attention to detail and proven ability to manage competing priorities simultaneously
Good decision-making, problem solving and follow through skills
Ability to maintain a high level of accuracy and handle high volume workload
Able to work in an ambiguous, 'internet-speed' environment
Flexible to work overtime, nights, and weekends

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