Customer Service Sales Associate Resume Samples
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Customer Service Sales Associate Resume Samples
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GL
G Langworth
Gia
Langworth
87914 Brown Brook
San Francisco
CA
+1 (555) 834 6243
87914 Brown Brook
San Francisco
CA
Phone
p
+1 (555) 834 6243
Experience
Experience
Philadelphia, PA
Customer Service Sales Associate
Philadelphia, PA
Nolan LLC
Philadelphia, PA
Customer Service Sales Associate
- Provide feedback to Account Managers and shipping focals when actual usage varies significantly from forecast and/or historical usage
- Review unbilled shipping order reports to confirm timely billing & proper cash management
- Greeting members and guests upon arrival
- Interface with customers to resolve issues including those with special orders and non-delivered orders. Ensure that all customer "stock-out" situations are communicated in a timely manner
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
- Promoting the Wellness Program
- Answering phone calls
Houston, TX
Customer Service & Sales Associate
Houston, TX
Rippin-Blick
Houston, TX
Customer Service & Sales Associate
- Participate in activities designed to improve customer satisfaction and business performance
- Tolerance for repetitive work in a fast-paced, high production work environment
- Assist customers in the selection and purchase of our products and repair services
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Prepare complete and accurate work and update customer file
- Setting appointments and checking members and guests in and out for their sessions
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
present
Chicago, IL
Customer Service / Sales Associate
Chicago, IL
Reichert-Mertz
present
Chicago, IL
Customer Service / Sales Associate
present
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members
- Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
- May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
- Accepting constructive criticism in a positive manner and using it as a learning tool
- Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction
- Setting and checking members and guests in and out for appointments
Education
Education
Bachelor’s Degree
Bachelor’s Degree
University of Central Florida
Bachelor’s Degree
Skills
Skills
- Possess basic math and cash handling experience
- Have strong phone and computer skills
- Be able to prioritize and perform multiple tasks
- Possess general knowledge of massage and esthetic services and modalities
- Work cohesively with others in a fun and fast-paced environment
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team
- Maintain client confidentiality
8 Customer Service Sales Associate resume templates
Read our complete resume writing guides
1
Customer Service / Sales Associate Resume Examples & Samples
- Must have/Strong/customer service experience
- Call Center/Medicare/Sales preferred but not required
- Must have/open availability/from 8:00am-9:00pm, 7 days including holidays
2
Customer Service & Inside Sales Associate Resume Examples & Samples
- Answer incoming calls and process orders, prepare invoices and enter customer information updates
- Set up and maintain customer files
- Maintain superior product knowledge and competitor information
- Provide customer service to current and prospective customers by answering questions and solving problems
- Present price, credit and terms in accordance with standard procedures
- Cold call prospective customers and send promotional materials. Follow up
- Process customer warranties
- Process customer returns
- Occasional travel as required
- Monitor promo pack inventory and assemble more as needed
- Provide support to Outside Sales Representatives
- Enter tool orders
- Cross-train in production planning to assist in physical inventory count as needed
- Sales Associates in Distribution Centers will be cross-trained in cutting and shipping to assist with order fulfillment
- Complete special projects as directed by Sales Manager
3
Customer Service & Inside Sales Associate Resume Examples & Samples
- Cold call prospective customers, send promotional materials, and follow up
- Process customer warranties and returns
- Proficient skills with Microsoft Office, including Excel, Word and Outlook, as well as general computer skills
4
Customer Service & Inside Sales Associate Resume Examples & Samples
- Cross-trained in cutting and shipping to assist with order fulfillment
- Complete special projects as directed by manager
- High School Diploma/GED required; Associate's/Bachelor's degree preferred
- Experience: Associate's/Bachelor’s degree with some customer service/sales experience; or High school diploma with minimum of 2 years relevant, applicable customer service/sales experience
- * Please apply online directly at www.eastman.com/jobs *** Link:https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=8709&company=eastmanprd&username=
5
Customer Service & Sales Associate Resume Examples & Samples
- Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Place and/or receive customer inquiries that may require deviation from a script or sales flow process
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Meet customer requirements through first contact resolution
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
- Strong communication, multi-tasking, negotiation skills required
- Strong computer navigation skills and PC knowledge
- Just be flexible with the ability to adapt to changes and think conceptually
6
Customer Service & Sales Associate Resume Examples & Samples
- Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Occasionally use decision-support tools to answer questions
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Offer solutions to issues that are often non-standard/non- routine and require some clarification
- Maintain broad knowledge of client products and services
- Knowledge of basic computer operations
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Possess insight into self and others
- Some technical knowledge
7
Customer Service & Inside Sales Associate Resume Examples & Samples
- Cold call prospective business customers, send promotional materials, and follow up
- Monitor promotional pack inventory and assemble more as needed
- Cross-train in cutting and shipping to assist with order fulfillment
- Experience: Associate's/Bachelor’s degree with some customer service/sales experience; or high school diploma with minimum of 2 years relevant, applicable customer service/sales experience
- * Please apply online directly at www.eastman.com/jobs *** Link:https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=8761&company=eastmanprd&username=
8
Inside Sales / Customer Service Associate Resume Examples & Samples
- Performs necessary follow-up to ensure customer service expectations are met
- Researches and suggests alternative products to customer
- Industry product knowledge preferred
- Prior experience with spots buys, souring, and Request for Quotes (RFQs) a plus
9
Sales & Customer Service Associate Resume Examples & Samples
- Greeting members and guests upon arrival
- Acheviing sales goals
- Staying updated on retail products and promotions
- Have previous customer service experience
10
Customer Service Sales Associate Resume Examples & Samples
- Setting and checking members and guests in and out for appointments
- Accepting constructive criticism in a positive manner and using it as a learning tool
- Be able to prioritize and perform multiple tasks
11
Customer Service & Counter Sales Associate Resume Examples & Samples
- Executes the Grainger Service Promise and demonstrates, by action, the company Values
- Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
- Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements
12
Customer Service / Sales Associate Resume Examples & Samples
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Agents service products while providing customer satisfaction with focus being on retention of sales
- Ability to multi-task by performing various duties such as keying in orders, processing faxes, preparation of reports, etc
- Interfaces with various internal teams to address order issues from order entry to order delivery
- Ensures excellent customer relations. Responds to customer needs, under supervisor’s guidance, consistent with Company standards, culture, and business practices
- Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals
- Focus on productivity and quality to accommodate higher volumes of work
- Demonstrates strong self-directed organizational skills to organize time effectively on a daily and weekly basis
- Utilizes various computer systems such as ASI, Logility, EPort’s, SAP, and Microsoft products in the management of customer orders from plants, distribution centers, sales service centers and vendors
- Must be available to work rotating shifts
- 1 – 2 years call center or customer service experience
- Focus on customer account management preferred
13
Customer Service Sales Associate Resume Examples & Samples
- Enter customer orders for gases and chemicals (via Oracle R12) in a timely accurate manner. Respond to customer inquiries regarding an existing order in a timely manner
- Interface with suppliers to ensure that deliveries are on time, correct inventory levels are maintained, and non-conforming material is returned in a timely manner
- Respond to all internal/external customer inquiries in a timely manner
- Maintain customer account files as outlined in company retention policy
- Maintain customer account and pricing information in Oracle R12 and/or SalesForce.com for appropriate accounts assigned to areas of responsibility
- Create & Maintain Standard Operating Procedures for applicable Sales Associate duty
- Provide reports to sales managers and sales representatives when requested and applicable
- Implement & maintain price increase plans in accordance with customer contract terms corporate guidelines in Oracle R12
- Assist Account Manager in the processing of new customer/bulk installation set-up and take appropriate action to ensure compliance with company policies, procedures and pricing guidelines where applicable
- Research and resolve customer pricing/invoicing inquiries
- Interface with customers to resolve issues including those with special orders and non-delivered orders. Ensure that all customer "stock-out" situations are communicated in a timely manner
- Provide feedback to Account Managers and shipping focals when actual usage varies significantly from forecast and/or historical usage
- Elevate all critical inventory shortage situations to all parties affected and the appropriate levels of management
- Review unbilled shipping order reports to confirm timely billing & proper cash management
- Input & Maintain Sales Associate Protocol in SalesForce.com or Air Liquide approved SOP repository
- 2+ years of experience in a sales support or customer service role
- Ability to identify and analyze situations when customer forecast does not equal actual usage
- Strong interpersonal skills with the ability to interact effectively with all levels in an organization
- Ability to effectively utilize MS Word, Excel and Google
- Ability to perform light physical work, such as filing
- Ability and willingness to work extra hours if necessary in order to achieve customer satisfaction
- Knowledge of Oracle applications and Salesforce.com
- Familiarity with Standard Operating Procedures and ability to interpret customer contract information
14
Sales Associate / Customer Service Resume Examples & Samples
- 2 years of customer service or sales experience
- Strong team skills and enjoy a fast paced, stimulating environment
- Proven ability to multitask and stay organized
15
Customer Service / Sales Associate Resume Examples & Samples
- Must be licensed in Property and Casualty Insurance
- Must be able to discuss difference coverage's offered for different policies
- Must be able to assist customers in adding coverage to their current insurance plans
- Must be knowledgeable in preparing homeowner quotes
- Assisting new and existing customers over the phone
- Proficient with using computer programs
- Understanding of Insurance industry, policies, and terminology
16
Ford Westlake Customer Service Sales Retail Associate Resume Examples & Samples
- Using a consultative selling process to match the best vehicle to the Customer needs
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers
- Transition Customers to the Service Department to support their ownership experience
- Providing an exceptional customer experience to drive loyalty
17
Customer Service / Sales Associate Resume Examples & Samples
- Provides prompt, courteous customer service by discovering guest’s needs
- Rings up all sales on cash register, or point-of-sale equipment properly and accurately. Using suggestive selling techniques
- Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold
- Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers. Ensuring proper cash handling procedures and policies
- Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
- Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times
- Reacts and reports to customer complaints tactfully and promptly
- Follows company policy and procedure and all laws governing restricted beverage and tobacco sales
- Performs service transactions in accordance with company policy such as s lottery sales and redemption; vendor coupon redemptions; company approved credit cards, and etc
- Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
- Prepares required accident/incident reports; immediately reporting such activities to the Facility Manager
- Maintain gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, and etc.)
- Complies with all food safety behaviors including: proper handling procedures, temperature requirements, and established sanitary standards
- Receives products from vendors, following correct procedures. Assist management in vendor check-in
- Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately
- Assist in maintaining proper inventory levels and audits
- Maintains knowledge of all products offerings and promotions
- Completes all required paper work accurately (vendor invoices, job assignment sheets, etc.)
- Maintains a professional appearance in accordance with company uniform and personal appearance policy
- Must be at least 18 years or older to apply
- Previous sales is perferred
- Maintain current food handlers or food safety certification as required by county
- Abilty to perform essential duties
- Demonstrates knowledge in sales, and provides exceptional customer service
- Demonstrate ability to communicate effectively with guests, and co-workers on a daily basis
- Ability to exercise sound judgment when receiving assignments, due dates, and general procedures
- Ability to read and interpret documents such as rules, operating and maintenance instructions
- Ability to perform basic computer skills
- Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide.)
- Must be able to stand and/or walk for full shift, in addition to occasionally lift and/or carry up to 50 pounds from ground, to overhead and/or 60 pounds from ground to waist level (assisting in stocking/maintaining inventory levels.)
- Ability to push, and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.)
- Ability to bend at the waist with some twisting, up to one hour of the workday
- May be required to climb a ladder and/or stool, kneel or crouch to retrieve materials
- Ability to grasp, reach, and manipulate objects with hands
18
Customer Service & Sales Associate Resume Examples & Samples
- Greet customers as they come into the store
- Assist customers in the selection and purchase of our products and repair services
- Ring up sales
- Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale system
- Be able to interact with customers in a professional and positive manner while providing exceptional customer service
- Assist in maintaining a clean and organized retail store front
- Assist in answering incoming phones calls. * Assist in inventory and other clerical duties. * Perform other duties as required by management
- Honesty and Integrity…first and foremost
- Must have some cell phone or electronics/technical knowledge and/or interest
- Must have a good attitude and be a team player
- Reliable and timely — with strong work ethic
- Oral and written communication proficiency
- Passion for working with electronic gadgets!! Positive personality!
- Good communication and troubleshooting skills
- Previous experience with smart phone repair or smart phone sales
- Assembly and cosmetic mobile device refurbishment experience
- Previous customer service/inventory or management experience or education
19
Customer Service / Sales Associate Resume Examples & Samples
- 1-2 years Customer Service experience
- Contact center experience and knowledge considered a plus
- Life Insurance industry experience and knowledge considered a strong
20
Customer Service / Sales Associate, Ssc Resume Examples & Samples
- May perform warehouse duties as required
- Requires high school diploma or GED
- 1 - 2 years of customer service experience
