Specialist, Customer Service Resume Samples
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Specialist, Customer Service Resume Samples
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RS
R Schaden
Rosalinda
Schaden
831 Zieme Flat
New York
NY
+1 (555) 440 5564
831 Zieme Flat
New York
NY
Phone
p
+1 (555) 440 5564
Experience
Experience
Los Angeles, CA
Specialist Customer Service
Los Angeles, CA
Stamm-Lebsack
Los Angeles, CA
Specialist Customer Service
- Ensures accurate pricing and promotion information by communicating with Business Development Assistant
- Provides backup to departmental co-workers (e.g. out on PTO)
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff
- Providing information about products and services
- Other duties as assigned by manager
- Reviewing and/or making changes to customer accounts
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer
Los Angeles, CA
Specialist, Customer Service
Los Angeles, CA
Kirlin, Crist and Mosciski
Los Angeles, CA
Specialist, Customer Service
- Win back efforts involve resolving tech or billing issues, upgrades/downgrades of plans, discounting rate, or simply soothing customer's frustration
- Working with sales to project shop visits and support production scheduling, pricing and future business
- To monitor and track incoming shipments as per Open Order Report (including bulk and sample orders)
- Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner
- Manage order processing of shipments from manufacturing plants to Asia plants & markets
- Works with 3rd Party Logistic Provider and Operations regarding damaged incoming receipts, product returns and quarantines
- Provides Customer Service support with French and English language capabilities; including supporting external and internal customers
present
Los Angeles, CA
Senior Specialist Customer Service Temp Until
Los Angeles, CA
Wuckert Group
present
Los Angeles, CA
Senior Specialist Customer Service Temp Until
present
- Monitoring electronic receipts for errors and correcting these errors using the tools provided (e.g. EDI, missing article master data)
- Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer
- Representing and supporting colleagues working in customer service throughout the Group
- Returns: checking and deciding on enquiries, followed by refusal or process management until credit is approved
- Working in close cooperation with the Key Account Managers and supporting them in customer service by providing specific expertise in the processes involved
- Compiling various order-related analyses at the request of customers or Key Account Managers (e.g. contract overviews, lists of backorders)
- Working in close cooperation with internal and external interfaces in Germany and abroad when dealing with the following issues
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of Tennessee
Bachelor’s Degree in Business Administration
Skills
Skills
- Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
- Excellent organizational skills with the ability to multitask
- Ability to handle difficult and stressful situations in a professional manner
- Excellent communication skills (written, oral)
- Strong computer skills (internet, Excel, Word)
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of the customer quickly and effectively
- Ability to work in a fast paced environment
- Critical thinker and ability to exercise independent judgment
- Accuracy and attention to detail
15 Specialist, Customer Service resume templates
Read our complete resume writing guides
1
Specialist, Customer Service Ops Resume Examples & Samples
- Reviews work processes and recommends improvements
- Analyzes key performance indicators and other operational metrics
- Collaborates with managers in the identification, prioritization, planning development, coordination, support, and execution of high-impact plans for effective and sustainable cost savings
- Compiles, distributes and analyzes daily, weekly and monthly performance reports
- Assists with planning development and execution of high-impact plans for effective and sustainable cost savings
- Performs new methods and techniques for operational improvement
- Researches and identifies problems with workflow and documents findings to correct issues
- Manages responses to complaints received from state and federal Regulatory and Consumer agencies
2
Senior Specialist, Customer Service Resume Examples & Samples
- Mentor and guide assigned Customer Service Representatives on handling escalated dealer or customer problems or inquiries
- Assist management will selection, training, and mentoring of all staff
- Complete all incoming mail and requests both internal and external
- Quote buyouts and upgrades as leads to Canon Authorized dealers while protecting portfolio integrity
- Practices Customer focus, collaboration, and communication with team
- Identify recurring issues, identify root causes (when possible), and propose process improvement solutions
- Professionalism – Ambassador to CFS, projecting a professional, positive image of CFS at all times
- Effective and efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis; and appropriately identify and escalate unresolved issues
- Self Motivation. Demonstrate high ethical standards, maintain optimism and promote team spirit
- Problem Solving. Solve complex problems by taking ownership
- Effectively communicate, using customer friendly and appropriate language, to explain customer bills, payment issues and handle billing disputes consistent with Canon Financial Services standards
- Participate in organizational projects
- Experience Required: 5+ years of Customer Service/call center experience
- Intermediate knowledge level of Microsoft Office products
- Ability to remain focused and calm in high-pressure situations. Action oriented and adaptable to changing conditions
3
Senior Specialist, Customer Service, Sales Resume Examples & Samples
- To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner
- To process and send out the orders confirmations by generating detailed information and achieved confirmation from customers on a seasonal basis
- To collect proactively re-orders for customers and input in the system accurately
- To input demand order by closing working with Sales team
- To manage order release for the responsible accounts in a timely and accurate manner
- To collect the information of product life cycle and early price reduction together with Sales and Retail and share the agreed products to the customers and Sales as well as update in the system
- To timely update account profiles and share the data to the eCommerce to ensure most up to dated account profiles are updated in the website
- Outlook: basic
- Word: basic
- Excel: advanced
- PowerPoint: advanced
- Other (specify): AS400
- English: basic
4
Specialist, Customer Service Operation Resume Examples & Samples
- Provides customer service with regard to all facets of customer contact and operations analysis
- Implements new methods and techniques for operational improvement
- Collaborates with managers in the identification, prioritization, planning development, coordination, support, and execution of
5
Specialist, Customer Service Resume Examples & Samples
- Assists management with special projects as needed
- Reviews and releases orders to the VF distribution centers daily to insure constant workflow and prevent down time for DC personnel
- Responsible for set up and maintenance of value added services as well as insuring services are priced and billed correctly as mandated by the individual accounts to avoid chargebacks
- Maintains instruction manual of assigned accounts for co-workers and as a training tool for new reps
6
Specialist, Customer Service Resume Examples & Samples
- Pro-actively advice internal and external customers any critical issues affecting Purchase Order Management
- To establish and maintain excellent relationships with internal and external customers
- Drive against specific KPI’s from workflow tools to improve standards and service results, following through on improvement opportunities wherever possible
- Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner
- Be familiar with PO management processes and able to deliver the knowledge to customers
- Achieve agreed department KPI’s to drive superior service delivery
- Contribute to the team’s continuous improvement initiatives and targets
- Handle ad-hoc projects and assigned initiatives as needed
- Strong command of both written and spoken English and Chinese
- Pleasant personality with good communication and interpersonal skills
- Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
- Mature thinking, energetic, analytical, attention to details, well organized
- Hard working and take initiative toward problems and willing to take new challenges
- Strong proficiency in Windows based software (Excel, Word, Access, power-point), as well as adidas group software (SIM, IB, ILS, RMS, eRooom, etc.), experience with SAP is preferred
- University graduates preferable in information system, business administration, logistics & supply chain operations or relative discipline
- Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
- Advanced Technical Skills in program/Codes writing
- Hands-on experience on writing MS Access Queries/Excel Macro (VBA) is a must
- Advanced knowledge in Mathematics calculations and statistics is a must
- Hand-on experience with SAP is preferred
- Solid work experience in order management, customer service is highly preferred
7
Specialist, Customer Service Operations Resume Examples & Samples
- Provides customer service with regard to all facets of customercontact and operations analysis
- Collaborates with managers in the identification, prioritization,planning development, coordination, support, and execution ofhigh-impact plans for effective and sustainable costsavings
- Consistent exercise of independent judgment and discretion in mattersof significance
- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary
- Knowledge of and/or experience withgeneral Accounting/Finance principles
- Strong Microsoft Excel skills
8
Accounting Specialist, Customer Service Resume Examples & Samples
- Answers and resolves all internal and external customer queries relating to invoice, payment, and reconciliation of holds or exceptions
- Maintains master files and initiates various processes
- Verifies invoice information to company and government requirements
- Responsible for invoice creation via electronic formats, direct delivery or manually keyed
- Audits data and records for compliance to all control requirements
- Provides analysis on all exceptions and proactively communicates and resolves exceptions
- Performs accounting duties under general supervision. Provides necessary information to prepare various reports and journal entries and may work on specific accounts
- Resolves accounting questions and issues. Researches and responds to internal and external customer inquiries
- Verifies accuracy, completeness and consistency of accounting information received. Records, disbursements, expenses and other payments. Codes and keys account data into computer. Obtains invoice approvals
- Maintains regular and consistent attendance and punctuality
- Responding to customer inquiries and issues in an office environment 2 years
- Business area specific accounting experience 2 years
- Multi-national, multi-currency experience and knowledge 1 year
- Ability to balance multiple priorities and meet deadlines
- Intermediate skills in Microsoft Word, Excel and Outlook
- Ability to use online accounting systems
- Large ERP system experience . Oracle R12 preferred
9
Senior Specialist, Customer Service, Rockport Resume Examples & Samples
- Response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner
- Process and send out the orders confirmations by generating detailed information and achieved confirmation from customers on a seasonal basis
- Collect proactively re-orders for customers and input in the system accurately
- Manage Pos system and provide the training to Sales Representatives and customers in order to make sure they use the system correctly without errors
- Arrange sell in session and coordinating all the required element to make sure that the customers are satisfied with the service level together with Brand team and Sales team
- Input demand order by closing working with Sales team
- Manage order release for the responsible accounts ina timely and accurate manner
- Collect the information of product life cycle and early price reduction together with Sales and Retailand share the agreed products to the customers and Sales as well as update in the system
- Generate credit notes e.g. price, discount correction, off-invoice discounts payment
- Act as a first contact relating to Wholesale business and provide solutions by closely working with Sales Representatives to meet their expectations
- Provide information such as drop list, shipping information on a regular basis
- Advanced knowledge of MS office applications
- Stron communication skills
- BA degree from University preferably
- A minimum of 3 years related experience in Sales/Supply Chain
10
Senior Specialist Customer Service Temp Until Resume Examples & Samples
- Independent servicing of assigned adidas Group Key Accounts in Europe in Customer Service
- Communicating with customers by telephone, email, fax and via customers’ B2B portals. This includes
- Excellent level of customer orientation and communication skills
- Autonomous and independent working style
- 2 years’ experience of providing customer support in the field of customer service, sales or logistics
11
Senior Specialist Customer Service Temp Until Resume Examples & Samples
- Information relating to orders and articles, such as order confirmation, cancellations, article master data, replacement articles and delivery date information, terms and conditions, delivery notes, invoices and delivery receipts
- Compiling various order-related analyses at the request of customers or Key Account Managers (e.g. contract overviews, lists of backorders)
- Working in close cooperation with internal and external interfaces in Germany and abroad when dealing with the following issues
- Backorders, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc
- Returns and complaints
- Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and KAM
- Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks and changes to and withdrawal from associations in cooperation with Finance, IT and Customer Master Management
- Setting and/or authorising order and special payment date terms for invoices in accordance with the applicable value date regulations
- Order book management
- Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
- Managing the deliveries to ensure timely and complete delivery, including order prioritisation (e.g. requesting delivery by air freight)
- Monitoring electronic receipts for errors and correcting these errors using the tools provided (e.g. EDI, missing article master data)
- Special Handling coordination for new enquiries and alterations
- Checking the feasibility of customers’ shipping and packaging requirements
- Coordinating these requirements with the operational interfaces and implementing them within the system
- Coordinating and developing Special Handling agreements for customers in collaboration with the Key Account Managers
- Processing, system maintenance and forwarding of Special Handling data and labels to the warehouses and production facilities
- Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance and the insurance department
- Returns: checking and deciding on enquiries, followed by refusal or process management until credit is approved
- Complaints: carrying out checks, recording, refusing or approving credit in case of quality defects, immediate decision-making, formal/Special Handling defects, shortages, incorrect delivery, over-delivery, losses, transportation damage and returns, claims for damages, discount and price differences
- Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities
- Requesting return and/or intermediate transport from the logistics partners
- Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) in order to prevent complaints
- Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer
- Processing damage reports and notifying the insurance department of any transportation damage and losses
- Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis
- Preparing the necessary documents in compliance with the applicable signature rules for recording credits and debits
- Representing and supporting colleagues working in customer service throughout the Group
- Working in close cooperation with the Key Account Managers and supporting them in customer service by providing specific expertise in the processes involved
- Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc
12
Specialist, Customer Service Resume Examples & Samples
- Works productively without supervision
- Understands how to resolve issues and knows where to get the necessary support and information needed
- Excellent organizational skills with the ability to multitask
- Ability to handle difficult and stressful situations in a professional manner
13
Specialist, Customer Service Operation Resume Examples & Samples
- Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans for effective and sustainable cost savings
- Evaluates and implements new methods and techniques for operational improvement
- Provides customer service leadership with regard to all facets of customer contact and operations analysis
14
Specialist, Customer Service Resume Examples & Samples
- Order management: - Includes timely processing of sales orders within SOP given timelines. Also includes Picking Note (PN) creations and assigned PN within 3PL defined daily capacity. Provide order tracking and delivery updates to internal sales team / external customers. Highlight to salespersons if delivery is not fulfilled or needs to be rescheduled
- Create call-off orders. Call-off orders are created from customers’ distribution list or customers’ Purchase Orders through adiPortal
- Logistics co-ordination with Sales/Warehouse/Finance departments to ensure smooth flowing of deliveries and to resolve any logistics issues, includes managing urgent orders
- Monthly processing of requisitions/samples/promotion sales orders
- Group sales order management: - Timely processing Group sales orders as and when required by adidas Group of companies
- To lead and support customers’ enquiries/complaints. To provide optimum solutions to appease customers and to lead the team to raise the standard of Customer Service excellence
- To lead order processing for TMaG business channel. To lead TMaG orders from order processing, understanding TMaG trade terms settings and to track daily to monthly TMaG orders status against Sales Targets
- To lead and support order processing for eComm business. This includes creation and reservation of Sales Orders for pre-orders and repeat/top up orders, to reserve back eComm returns/exchanges, to reserve “rescue” stocks and to raise document flow and bill Sing Post for product loss in transit
- Provide PN listings to Operations for order prioritization to expedite urgent orders delivery as and when required
- Co-ordination with Trade Marketing/IT/Finance to ensure accurate information in system. (E.g. RRP, launch month etc)
- File all customer documents (including order cancellation forms, sales order confirmation, etc.)
15
Senior Specialist, Customer Service, Sales Resume Examples & Samples
- To proactively manage order-book of the assigned accounts ensuring on time in full deliveries
- Share order fulfillment data to MKT, GTM, Multi brand on Marketing highlight concept products
- To support global audit process in terms of GCSA and plan the follow up actions
- To timely update account profiles to ensure most up to dated account profiles are updated in the SPOT (single point of truth) system in line with the available adidas Group standards
- To act as the go-to person for internal and global regarding all needed support (i.e. finance PR/PO, contract renewals) on the CAPEX settlement
- PowerPoint: basic
- English: advanced
- Local language: basic
16
Senior Specialist Customer Service Resume Examples & Samples
- Advanced working knowledge of MS Office, SAP/CRM and BusinessObjects
- Advanced command of English (written and verbal)
- 3-5 years’ experience of providing customer support in the field of customer service, sales or logistics
17
Accounting Specialist, Customer Service Resume Examples & Samples
- May be Responsible for invoice creation via electronic formats, direct delivery or manually keyed
- Prepares invoices for payment including matching invoices to receipts and purchase orders, and ensuring proper authorization for payment
- Run/Monitor error and exception reports
- Verifies accuracy, completeness and consistency of accounting information received and AP accounting reported
- Includes records creation, managing disbursements data, audit responses, expenses and other payments. Codes and keys account data into computer. Obtains invoice approvals
- Professional in customer service best in class standards
- Responding to customer inquiries and issues in an office environment (2 years)
- Business area specific accounting experience (2 years)
- Multi-national, multi-currency experience and knowledge (1 year)
- Large ERP system experience. Oracle R12 preferred
18
Specialist, Customer Service Operations Resume Examples & Samples
- Identifies system and process errors, performs root cause analysis (RCA) to determine errors, and provides recommended systematic enhancements or process improvement to fix the error
- Acts as a consultant on systems and processes to management of other departments in order to influence future system enhancements through innovative thought and execution
- Partners with other departments and provides feedback to increase process stability and improve the customer experience, internally and externally
- Collaborates with leadership team to identify, define and measure departmental key goals
- Provides coaching to agents and supervisors on use of system and processes to enhance the internal and external customer experience
- Provides exceptional customer service to both external and internal customers
- Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism, and problem solving to increase satisfaction and foster long-term customer loyalty
- Follows company policies and procedures
- Follows established escalation procedures to expedite prompt resolution
19
Specialist, Customer Service Resume Examples & Samples
- Support new flagship and staff at branches when require
- Provide training to new staff
- Ensure relevant records as well as reports maintains in proper manner
- Responds to inquiries within standard turnaround time
- Maintains communicating courteously with customers’ related stakeholders by telephone, email, or letter
- Backs-up Customer Service representative when needed to include but not limit to
- Supports New Business application submissions and handles customer related inquiries
- Support and improve incomplete application submission
- Investigates and provides solutions to customers' problems, which may be complex or long-standing problems that require special handling
- Follow up on customers' requests in a timely manner and ensure service standards are met
- Ensure that all customer enquiries/complaints are addressed and responded to in a timely fashion, and also ensure that any service failure is remedied immediately to avoid any threat to Manulife reputation while injecting appropriate business sense and be customer focus
- Educate self on existing procedures and guidelines
- Ensure strict compliance on documentation provided by sale forces
- Take lead investigating and providing solutions to customers’ problems, which may be complex or long-standing problems that require special handling
- Ensure accuracy of records of discussions or correspondence within teams
- Ensure work processes are in accordance with company’s procedures and in compliance with all relevant regulatory guidelines
- Specialist, Customer Service is a centralized contact person between Manulife, partners and clients to liaison and maintains effective relationships with such client key stakeholders
- Achieves customer service objectives by contributing customer service information, preparing and completing required tasks and resolving problems within customer-service standards and turnaround time
- Ensure excellence customer service quality results by studying, evaluating, provides feedback on existing processes for service improvement and assists in implementing changes
- Ensure customer’s enquiries are serviced in professional manner and delivers excellent service through communication and team work
- Ensure further improve customer centricity with efficiency and effectiveness providing customer satisfaction with excellence services
- A minimum of 1 to 3 years experiences in Customer Service
- Strong service delivery customer focus & result oriented
- Ability to handle with multiple tasks, sale forces and customer inquiries and deal with Wing/SmartLuy/ Bank staff when encounter any issues focus on accuracy
- PC literate in MS Office, including Word, Excel, Power Point
- Good command of spoken and written English and local language
- Demonstrate initiative, commitment, and responsibility
- Attention to details and accuracy
- Be able to use office tools including copy, printing, and fax machine
- Basic interaction with intermediate level internal and external contacts
20
Senior Specialist Customer Service Fashion Resume Examples & Samples
- Fluency in German (written and verbal)
- Process-oriented mindset and in-depth understanding of complex relationships
- Successfully completed vocational training in the field of industry or logistics, along with further training or a Bachelor's degree
21
Specialist Customer Service Resume Examples & Samples
- Enters and processes accurate and timely orders by utilizing EDI and order requirements
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer
- Ensures accurate pricing and promotion information by communicating with Business Development Assistant
- Reconcile orders by matching invoices with orders to ensure accuracy of information
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff
- Ensures accurate and timely communication with clients and customers through on-going correspondence
- Provides backup to departmental co-workers (e.g. out on PTO)
- Assist in meeting Advantage and client objectives by understanding sales volume, profitability and incremental growth opportunities for each brand
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking
- High School Diploma or GEDor equivalent experience
- Good written communication and verbal communication skills
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- 1-3 years of experience in Customer Service
22
Lead Specialist, Customer Service Resume Examples & Samples
- Regular remote and side by side barge ins to ensure consistency in call handling
- Immediate call out to customers who gave the associate a dissatisfied score in Customer Feedback & find the root cause of the dissatisfaction and offer the appropriate solution appropriate resolution
- Solve customer grievances and confirm satisfaction on solution provided
23
Senior Specialist, Customer Service Resume Examples & Samples
- Effective verbal and written communication
- Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
- Proficiency with advanced computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
24
Specialist, Customer Service Resume Examples & Samples
- Maintains effective communication with CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action
- Acts as support and resource for day-to-day activities within the department
- Interacts with external and internal customers related to the final on-time delivery of orders
- Efficient handling of all customer issues to meet departmental goals
25
Specialist, Customer Service Resume Examples & Samples
- Experience working on FSAIC or DMCS contract or in similar customer service environment required
- Excellent communication (both verbal and written) skills required
- PC skills; including MS Office applications; required
- Applicant will be required by contract to undergo program update training as student
26
Credentialing Specialist Customer Service Resume Examples & Samples
- Minimum one-year experience preferred in healthcare credentialing (i.e., healthcare facility, managed care setting, credentials verification organization, or Medical Staff Office)
- Experience with Credentialing Accreditation by Joint Commission or National Committee for Quality Assurance preferred
- Demonstrated working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred
- Completion of post Cactus training testing of 90% or greater
- Understanding of professional telephone etiquette
- Able to work with minimal supervision and works well in both individual and group environment
27
Specialist, Customer Service Operations Resume Examples & Samples
- Maintain extensive knowledge of Comcast's products and services, including new product offerings and marketing campaigns
- Considered to be and act as a subject matter expert within the department
- Proactively build value and enhance internal customer relations during every interaction by probing to understand business needs and current level of satisfaction. Follow established escalation procedures to expedite prompt resolution
- Support and contribute to a collaborative team environment, continuously learning new skills
- Assist with meeting planning and facilitation as needed
- Able to effectively implement time management skills in order to meet assigned deadlines
- Ability to effectively multi-task between multiple tools and systems
- Ability to problem solve in a logical pattern to identify and resolve customer-impacting issues
- Demonstrate ability to work in a fast-paced, structured, dynamic and high-transaction environment
- Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies
- Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis
28
Specialist, Customer Service Operations Resume Examples & Samples
- Identifies system and process errors, perform root cause analysis (RCA) to determine errors, and provide recommended systematic enhancements or process improvement to fix the error
- Pro-actively identifies and analyzes trends or gaps that create unnecessary transactions in the business and partners or leads in developing and implementing process improvements by partnering cross- functionally with leaders
- Operates as a Subject Matter Expert (SME) within the Division Shared Services organization, sharing best practices with team members to promote the highest quality experience
- Develops and presents idea for process improvement as well as supporting others in the development of ideas to foster a culture of innovation
- Consistently meets or exceeds established goals and performance metrics
- Supports and contributes to a collaborative team environment; continuously learning new skills to ensure operational efficiencies
- Follows company policies and procedures while applying sound judgment to match customer need with organizational need
29
Senior Specialist Customer Service Resume Examples & Samples
- Act as key interface for customers and sales managers in area of responsibility for all inquiries, (re-)orders, deliveries, payments, claims, timelines, repairs, exchanges and returns
- Manage customer inquiries promptly in set timeframes and in alliance with adidas regulations and policies
- Manage orders, order confirmations, cancelations, invoices, debit & credit notes, deliveries and coordinate with key interfaces and external providers
- Coordinate with key interfaces the set-up of new accounts (contracts, special handling, special conditions)
- Communicate if timelines or services are at risk and promote action steps in alliance with the account service manager
- Ensure a good workflow between all interfaces
- Analyse with Credit Management Specialist and Sales the payment status and coordinate required actions,
- Monitor with SSOPS the availability of goods and release picking notes and shipments in accordance with policies, objectives and financial targets
- Support Sales Managers with knowledge of customer service principles and practices
- Manage given projects within a discussed frame
- Advanced Microsoft-Office Skills
- Fluent in English and German, French and Italian are of advantage
- Ability to work independently and efficiently with bigger picture in mind
- Team player mentality
- Ability to perform under pressure and meet deadlines
- Commercial education in the administration field or a bachelor degree in marketing/supply
- Chain/logistics
- Minimum 3-5 years experience in Customer Service, sport or consumer goods industry
30
Senior Project Specialist, Customer Service Resume Examples & Samples
- Responsible for executing implementing customer projects
- Adheres to standard work for project execution
- Able to refine / enhance processes and participate in process standardization
- Effectively tracks and manages project components
- Supporting projects for implementation customers or recently added customers to the Optifreight team
- Able to multitask effectively
- Proficient in MS Office Products
- Ability to think critically and work through complex problems
- Demonstrates knowledge of customer relationship management, sales, and operations functions
- Supports and develops project portfolio to drive customer value during initial implementation phase
- Works on projects of moderate scope and complexity
31
Specialist Customer Service Resume Examples & Samples
- Listening to and responding to customer needs and concerns
- Providing information about products and services
- Processing orders, review charges and billing/payments
- Reviewing and/or making changes to customer accounts
- Preparing correspondence
- Handling returns or complaints
- Recording details of customer contacts and actions taken
- Researching answers or solutions
- Completing associated financial reports
- Escalating customer concerns as needed
- May train new Customer Service Representatives
- Understand and comply with applicable EHS policies, procedures and guidelines
- Responsible for implementing and maintaining the effectiveness of the Quality System
- Ability to clearly, concisely and accurately convey communications
- Ability or aptitude to use various databases and other computer software applications to complete tasks
- Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
- Ability to work independently and in groups; ability to work cross-functionally
- Demonstrated organization skills
- Ability or aptitude to work with diplomacy and tact
- Strong customer service skills, interpersonal skills, problem-solving skills
32
Specialist, Customer Service Resume Examples & Samples
- Have broad business knowledge of Supply Chain with strong coordination and collaboration skills
- Mastery of MRP II concepts
- Excellent communication skills: written and verbal in English language
33
Specialist, Customer Service Resume Examples & Samples
- Minimum 3 years of experience of Technical Support and Troubleshooting of Data Storage products and its working with various Operating Systems and hardware
- Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel and Projects skills
- Project Management Experience a plus
- Excellent customer interaction skills
34
Sales & Marketing Specialist Customer Service Resume Examples & Samples
- Supports the clear and effective communication of customer expectations to the organization, and demands accountability for performance to agree upon commitments
- Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood
- Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.)
- Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business
- Provides timely, accurate, complete responses to Customer or sales inquiries. Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements. Creates and delivers presentations to customers on TE Medical capabilities and plans
- Provides information and analysis on customer and market trends to Business Segment Manager
- Assists Business Segment Manager in development of quotation proposals; customer and market trends; regular product portfolio margin reviews; and pricing adjustments and negotiating
- Creates and maintains customer orders in MRP system and ensures accuracy of information
- Works with customer and Sales to prepare and monitor monthly sales forecast by customer and product. Solicits bookings to support committed bookings level. Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers
- Active role in S&OP and manages near term Customer Forecast
- Supports formal NPI team activity and prepares initial information on new product order opportunities
- Minimum 5 years in sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience
- Inside Sales experience preferred
- BS preferred (or equivalent experience)
- Knowledge of SAP is required
- Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action. Ability to develop project plans and lead teams to improve business performance
- Customer focused, excellent oral and written communication skills
- Ability to work under pressure and maintain composure, team player, flexible and adaptable to changing conditions and ability to develop strategies
- Knowledge of served market, products and key performance requirements for the market. Able to represent TE Medical capabilities within the market segment to customers. Ability to translate company goals to action plans for customer order management
- Strong PC proficient (word processing, e-mail, spreadsheet, database & presentation software)
- Solid knowledge of accounting principles to ensure accurate paperwork for customer invoicing. Solid understanding of cost accounting to analyze product cost, ability to review a P&L statement
- Knowledge of ISO quality systems requirements and ability to translate requirements to business processes
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Specialist, Customer Service Resume Examples & Samples
- Take inbound calls for promotions, special pricing; actively convert cancellation calls into saves, and be able to redirect inbound customer service, sales or billing calls as needed
- Explain/up sell products and services
- Enter/update new customer data for current customers into computer database
- Win back efforts involve resolving tech or billing issues, upgrades/downgrades of plans, discounting rate, or simply soothing customer's frustration
- Generate Win back opportunities through ticket queues escalated from Billing, Tech Support and Sales
- Manage billing escalations including cancellation reasons relating to pricing, sales escalations including requests for downgrades, add-ons, etc., tech support escalations including assisting customers through Sever Migrations
- Actively support, at all times, company policy and best practices in the area of pricing and security, with special emphasis on the protection of sensitive customer information
- Previous experience with inbound and outbound customer service with Win back experience
- General knowledge of the Internet and Internet terminology
- Previous call center experience required
- Previous experience retaining customers preferred
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Specialist Customer Service Resume Examples & Samples
- Answer dealers & consumer calls nationwide
- Word processing and data entry
- Resolution of problematic issues
- Direct Sales
- Re-issuing and claiming lost packages
- Fax and maintain pricelists, & dealer lists, along with filling all other dealer requests
- Occasionally take on the responsibility of completing sales related special projects
- Apply Oakley Canada’s dealer & consumer policies
- Maintain professionalism at all times
- Consistently refreshing SAP knowledge pertinent to the position, through training or any other services offered by Oakley Canada Inc
- Support sales representatives and conduct follow-ups upon request
- Cegep diploma in any discipline
- At least 1 year of customer service experience in a call center environment
- Fluent in French & English, both written & spoken communication
- Proficient in all Windows applications
- SAP an asset
- Ability to work independently as well as in a team
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Specialist, Customer Service Resume Examples & Samples
- To lead the management of sales order process – sales order collection, reservation and confirmation
- To co-lead with Operations and Finance the product delivery process so that our customer commitments are achieved
- Capacity planning with Warehouse division
- Coordinate with Sales team on all Custom Order with the Regional Team
- To work with Sales team to develop close gap strategies
- To communicate cross-functional between internal interfaces, working closely with warehouse team to ensure best support for the business
- To generate and compile inventory data to ensure healthy stocks level at all times
- Track and analyze monthly sales of customer and product category
- To monitor and track incoming shipments as per Open Order Report (including bulk and sample orders)
- Monitor article drops, shipment tracking and ensure all Pre Order have been picked up
- To deliver reliability and responsiveness to customer request and complains
- To control and report department KPIs
- To monitor and report on order status and compliance at a customer level and own KPIs
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Deployment Specialist Customer Service UK & Ireland Resume Examples & Samples
- Coordinating multiple ADVA functions, 3rd party Service Partners & contractors in the delivery and installation of complex technical installations
- Maintain and improve all levels of customer care & service
- Maintain all Installation & Commissioning (I&C) related transactions within the Oneserve application and documents (back office log, additional charges etc.) and ensure that the integrity of the data is always kept
- Understands fully the processes used for Optical Spectrum Access (OSA)
- Working closely with all relevant ADVA functions (Account Management Team, System Consulting, Manufacturing, Technical Service and Customer Focus Team)
- Being hands on and paying high attention to detail in carrying out the coordination of all resources to deliver a total quality customer installation
- Comprehensive and professional planning: Activities, schedule, resources plan and risk assessment using the Oneserve application
- Project communication and documentation, reporting and quality assurance
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Engagement Specialist / Customer Service Resume Examples & Samples
- Answers the phone line in a timely manner (per performance standard guidelines stipulated in the contract), documents all information in the company’s documentation system
- Provides education to providers in regards to claims, authorization, billing procedures, DMA departments and contracts and MBHP policies and procedures
- Responds to enrollees in regards to benefits, provider issues and referral assistance
- Provide accurate and concise information to enrollee/provider community, working with callers to resolve issues and follow up as needed
- Interfaces with other departments in regards to provider agreements, demographic changes, applications, and the procurement process, appeals and authorizations, claim denials, resubmissions, adjustments and eligibility issues
- Excellent verbal and listening skills
- Thorough understanding of managed health care and the Medicaid Population
- Able to deal positively with enrollee and provider inquiries
- Excellent telephone and written skills
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Specialist, Customer Service Resume Examples & Samples
- Responsible for improving customer satisfaction scores through timely and accurate customer interactions as well as exceptional service
- Working with sales to project shop visits and support production scheduling, pricing and future business
- Supporting shipping and transportation activities for all material coming in and out of the plant and coordinating with the operations support organization to ensure customer delivery requirements are met
- Coordinate with sales/marketing to ensure customer quotes are received in a timely manner
- Distribute status reports to assigned customers on a daily and/or weekly basis and provide commitments to customers for delivery and program support
- Understanding of ITAR, EAR, and other applicable laws and regulations governing international trade.Incumbent must be willing to complete export Jurisdiction/Classification training and serve as a part time J/C ITC focal
- This position requires U.S. citizenship, and one of the following degrees coupled with the noted experience
- Bachelor of Arts or Bachelor of Science degree (BA/BS) in a related field, coupled with 4-7+ years’ experience
- Masters of Arts or Masters of Science in (MA/MS) in a related field, coupled with 2-5+ years’ experience
- Strong customer service, collaboration, and communication skills
- Demonstrated ability to work with individuals at all levels of an organization
- Demonstrated project management skills and be able to prioritize work in a fast-paced environment
- Experience in customer service in a manufacturing environment
- Material Resource Planning (MRP) / Enterprise Resource Planning (ERP) experience
- High proficiency in MS Office suite
- Experienced in determining export classification of technology in accordance with the ITAR and EAR
- Candidate should have at least a basic understanding of export regulations, customs valuation and jurisdiction/classification of commodities and technology
- Strong technical and engine functional knowledge
- Knowledge of ITAR, EAR and other applicable laws and regulations governing international trade
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Specialist, Customer Service Resume Examples & Samples
- Provides Customer Service support with French and English language capabilities; including supporting external and internal customers
- Handles customer requests including the fulfillment of purchase orders, credit and debit memos, and product and order status inquiries
- Manages the public Canadian Customer Service Message Center
- Resolves order discrepancies to resolution
- Partners with Operations regarding inventory reconciliation and/or discrepancies
- Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties
- Works with 3rd Party Logistic Provider and Operations regarding damaged incoming receipts, product returns and quarantines
- Manage customer reported complaints and return arrangements
- Partners with the Quality, Regulatory Affairs and Sarbanes-Oxley Departments to ensure compliance requirements are being met and executed
- Individual Contributor - Build Quality into all aspects of their work by maintaining compliance to all quality requirements
- Associate's Level of Degree in the related field of study
- 3+ years of demonstrated experience in customer service or regulatory/quality compliance required. 6 or more years of experience required in lieu of Associate's degree
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Transportation Specialist / Customer Service Resume Examples & Samples
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
- Ensure optimal operational efficacies to provide customers the best rental car experience
- Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
- Assist customers with various post rental inquiries that involve the rental and billing process
- Previous customer service
- Strong time management and organizational skills are required
- Computer literate and detailed orientated
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Demonstrate good written and oral communication skills
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Show a high level of ownership, accountability and initiative
- Proven experience of working well within a team
- Ability to work flexible shifts including weekends and holidays; and work overtime as required
- Willing to work outdoors during all weather conditions
- Assist with special administrative projects when needed
- Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
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Integrated Specialist Customer Service Resume Examples & Samples
- 1-2 years previous experience working in a customer service environment
- Strong analytical and decision making skills
- Previous Insurance experience
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Specialist, Customer Service Resume Examples & Samples
- Bachelor or Master Degree in Business administration, Arts language etc
- Minimum 2 years experiences
- Customer satisfaction or standard program background
- Computer skill of Excel, Word, Power Point is a must
- Communication skill and knowledge
- High level of oral and written communication and training skills
- Good in English and skill in Thailand languages both written and spoken
- Customer focused with a commitment to customer enthusiasm and excellence
- Self-motivated and pro-active – capable of performing under pressure
- Time conscious and results driven (highly productive)
- Computer literate with strong command of Excel, Word, PowerPoint, Access and the Intra/Internet
- Well organized with a strong analytical ability and demonstrated problem solving skills
- A supportive team player with a high level of interpersonal skills and a demonstrated ability to work well in team
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Account Specialist Customer Service Operations Revenue Cycle Maitland Resume Examples & Samples
- Uses discretion when discussing employee/patient related issues that are confidential in nature and acts accordingly li>
- Is responsive to ever-changing matrix of hospital needs and acts accordingly
- Excellent listening skills and problem solving techniques
- Detail oriented and adaptability
- Self-motivator, quick thinker in terms of dealing with difficult patient complaints
- One year of collections and/or call center experience
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Logistics Specialist / Customer Service Resume Examples & Samples
- Embraces and enhances a performance based Safety Culture
- Dispatches and coordinates the delivery of ready mix concrete and aggregates within the service area
- Maintains efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
- Responsible for order taking, scheduling, dispatching and customer relations with external customers
- Responsible for communicating with internal co-workers to schedule the delivery of raw materials delivered by our internal freight division
- Resolves transportation conflicts and handle unusual and difficult customer complaints
- Provides customer support to ensure maximum efficiency
- Is positive and upbeat in all communications with customers and other departments
- Relentlessly pursues a solution to every issue in a productive manner
- Has a deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
- Communicates with other departments in order to optimize the use of personnel and equipment
- Assists with repairs and maintenance of dispatching communication equipment
- Communicates with management and Accounts Receivable to establish current status of specific customer accounts
- Ability to effectively present information and respond to questions from groups and supervisors, customers, and the general public when necessary
- Ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment
- Geographic knowledge of the Castle Hayne, Wilmington, Southport, Supply, and other areas in Southeastern North Carolina
- Excellent PC skills required; previous exp with Command Alkon and Track It GPS systems a plus
- Ability to read, analyze, and interpret professional journals and financial reports
- Possess at least 3 years of like work experience
- Previous experience in the ready mix concrete industry is preferred
- High school education or equivalent required; 4 year degree in a related field preferred
- Computer proficiency, including Word, Excel and Power Point
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Specialist, Customer Service Resume Examples & Samples
- Main function includes managing all customers after market needs, such as order processing for spare parts, issue returns and repair on damage parts, billing invoices for warranty and non-warranty orders
- Excellent in Oral and Written communication skills
- Can effectively interact with co-personnel 3. Can do multiple tasks
- Ability to reach logical decision during day to day situation
- Able to perform the task well even with less or no supervision 6. Proficient in Microsoft Office (Word,Excel,PowerPoint) Education and experience
- Bachelor’s Degree of any four year course
- 1 year experience in customer service
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Specialist, Customer Service Resume Examples & Samples
- This position is to help answer and process inbound calls and other Admin type tasks
- Responsible for the timely and efficient processing of CE requests: service ticket creation, equipment Tagging, Site creation and call transfer to Technical phone support teams
- Also, these individuals will be responsible for receiving and processing ASCO Customer Calls: CE Assignment, Service Requests and call transfer to ASCO phone technical support team
- Fresh Graduate or less than 1 year call center experience
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Specialist, Customer Service Resume Examples & Samples
- Can effectively interact with co-personnel
- Can do multiple tasks
- Able to perform the task well even with less or no supervision
- Proficient in Microsoft Office (Word,Excel,PowerPoint)
