Customer Service Clerk Resume Samples
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Customer Service Clerk Resume Samples
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AO
A Oberbrunner
Alena
Oberbrunner
857 Weber Square
New York
NY
+1 (555) 162 3053
857 Weber Square
New York
NY
Phone
p
+1 (555) 162 3053
Experience
Experience
New York, NY
Customer Service Clerk
New York, NY
Ebert Inc
New York, NY
Customer Service Clerk
- Batching and posting of driver manifests
- Files, photocopies, faxes, takes phone messages, and prepares and distributes incoming and/or outgoing mail or boxes
- Multi-tasking and navigating thru multiple computer screens
- Responsible for collecting details, maintaining a log book of complaints and services provided to alleviate customer concerns
- Adjusts selling price and computes necessary accounting documentation
- Assist internal and external customers with inquiries related to the sale and delivery of product including scheduling delivery appointment times
- Sorting the incoming mail from the post office
San Francisco, CA
Customer Service Clerk Flex
San Francisco, CA
Franecki and Sons
San Francisco, CA
Customer Service Clerk Flex
- Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery. Adjusts selling price and computes necessary accounting documentation
- Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely
- Telecom services; assisting customers with special requests, providing layaway services, resolving customer complaints, check cashing, etc
- Taking incoming calls from customers regarding questions or complaints
- Prepare ship route for processing (printing, posting)
- Administrative duties including making order sheets, sending out invoices and statements through mail and email
- Assists in identifying service opportunities for client marketing
present
Boston, MA
Customer Service Clerk Customer Service
Boston, MA
Bednar-Treutel
present
Boston, MA
Customer Service Clerk Customer Service
present
- Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
- Assists in training new associates in store programs and policies, as assigned
- Performs other related duties as assigned
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft
- Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage
- Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc
- Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible
Education
Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Belmont University
Bachelor’s Degree in Initiative
Skills
Skills
- Be detail oriented, ability to organized, and strong analytical skills
- Knowledgeable of filing systems
- Ability to transition quickly between various tasks
- Good organizational skills and detail oriented
- 2) Ability to work effectively with internal departments to provide acceptable, effective resolutions to customer service problems in a timely manner
- Knowledge of university policies and procedures
- Reading, writing, math and communication skills at a proficient level
- Ability to follow verbal or written instruction
- Keyboarding proficiency
- Ability to work independently with minimal supervision
15 Customer Service Clerk resume templates
Read our complete resume writing guides
1
Retail Customer Service Clerk Ii Loan Services Inbound Call Center Resume Examples & Samples
- Assist branch staff by researching disputed past due dates and amounts, payoffs, lost payments and credit reporting
- Train new staff members and support less-experienced staff members
- Interact with the Lending Group Lines of Business to resolve loan accounting issues
- Previous loan experience
- Work well under pressure
2
Retail Customer Service Clerk Resume Examples & Samples
- Respond in writing to RESPA related disputes and concerns in accordance with the RESPA regulations
- Interacting with external customers in a courteous and professional manner knowing that you are representing BB&T
- Updating the daily statistics for the Retail Loan Customer Service unit on Microsoft Excel, as well as maintaining the NADA masterfile
- Working closely with management on managing workflow and delegating responsibilities
- PC experience required
- Possess strong interpersonal skills and have the ability and desire to interact as a part of a team
- Minimum of 2 years experience as a Customer Service Representative I or like customer service job
- Proficiency with CRT and all applicable screens
3
E-commerce Customer Service Clerk Resume Examples & Samples
- Serve as support for consumer support repair and replacement process
- Enter repair requests into third party repair ticketing system
- Enter replacement orders into order maintenance system
- Research and resolve delayed repair or replacement orders
- Document status updates to ticketing system
- Coordinate shipments for international orders
- Manage shipping schedule of outbound shipments for vendors
- Report damages and discrepancies for accounting, reimbursement and record-keeping purposes
- Complete shipping and receiving reports
- Must have excellent communication & interpersonal skills
- Must be able to clearly and concisely communicate with employees of the organization
- Strong organizational skills and ability to prioritize workloads
4
Customer Service Clerk Resume Examples & Samples
- To perform all the activities related to shipment and receiving of goods to/from the repair center to/from stores, customers, vendors and Headquarters
- To ensure the Data Processing through the Company’s after sales tracking and monitoring system and Inventory Management tools
- To support Front Office activities related to ticket management (Wholesale, Direct customer)
- To ensure the proper packaging of the items repaired
- To maintain and update all repair files necessary for the After Sales team
5
Customer Service Clerk Resume Examples & Samples
- Answers all incoming calls and dispatch requests
- Contact customers regarding past due accounts receivable balances
- Work with Route Sales Professionals to provide excellent customer service
6
Senior Customer Service Clerk Resume Examples & Samples
- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner
- To follow up with related function depts. to ensure orders are received and processed as required by customers
- To follow up and clear backlog orders/shipments to improve delivery performance
- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding)
- To handle customer complaints according to company procedures and service standard
7
Customer Service Clerk Resume Examples & Samples
- Takes special orders for authorized merchandise including items from mail order catalog; assists customers in selecting merchandise, preparing required forms, and determining cost and shipping charges
- Coordinates with procurement personnel; maintains appropriate files and follow-up, as required. In cases of delayed merchandise, notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise, checks for agreement with original order and, as required, makes necessary computations with regard to shipping charges and markup; notifies customers of merchandise arrival and coordinates delivery. -
- Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required. -
- Provides layaway services which include identifying items to be laid away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made
- Resolves customer complaints and is authorized to make refunds or adjustments for goods returned; checks merchandise for damage or ticket switching. Ensures that sales receipts accompany refund or exchange requests; contacts authorized personnel to return merchandise to sales floor or back-up storage area. As necessary, provides assistance to customers on product warranty and related problems
- Takes orders in connection with the repair of items such as electrical appliances and gardening equipment. Maintains log of items sent to designated companies indicating name of individual, serial number of item, date brought in, and other pertinent information. Follows up with companies and notifies customer when repair is made
- Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance. Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel. As required, posts merchandise transfers and reports of goods received to ensure proper inventory balance. Documentation includes transfer of furniture and appliances to various locations of the Exchange
- As required, checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches/locations. Completes merchandise transfers including extending cost and totaling amounts
- Maintains appropriate records and logs relating to customer services transactions. Maintains catalogs and price sheets of authorized items in a current status
- Operates cash register in accordance with established cash control procedures and is responsible for own cash change fund
- May be required to perform such duties as preparing chargebacks, maintaining number controls for documentation required by various exchange departments and requisitioning supplies needed for the store. Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered
- 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
8
Customer Service Clerk Resume Examples & Samples
- Work with retail stores regarding problems or complaints and provide them with prompt and courteous customer service
- Ensure that incoming calls are promptly routed to the appropriate department if the matter cannot be solved in the Customer Service area
- Maintain pending files regarding current problems and corrective actions necessary to clear the problem. Provide management with regular reports regarding customer problems, solutions and/or follow-up being provided
- Maintain and monitor various control logs and submit all form 120 store credits to NASC for processing weekly
- Sort and ship Merchandise Payables receiving documents (PO, BOL, etc.) to NASC to be scanned for electronic storage
- Assist Accounting Department in the preparation of weekly, quarterly and interim reports such as needed. May assist with physical inventories and related accounting
- Good communication skills, both oral and written as well as the ability to deal effectively with sensitive situations over the telephone or through written correspondence in a tactful, courteous manner. Good public relations and interpersonal skills required
- Reading, writing, math and communication skills at a proficient level
- Ability to follow verbal or written instruction
- Keyboarding proficiency
- Computer skills: Word, Access, PowerPoint, Excel
- Be detail oriented, ability to organized, and strong analytical skills
- Product/department knowledge of Parent Company helpful. Awareness of Company/Distribution Center policies and procedures helpful
- Must be able to work with minimum supervision to accomplish job tasks
- Work environment is characterized by normal office conditions in a temperature-controlled environment. Incumbent will spend the majority of the workday sitting at a desk or computer terminal or walking within a limited area. In some Centers, work location requires climbing stairs
9
Customer Service Clerk Resume Examples & Samples
- Incoming phone calls, phone call connections
- Service Complaints, report and follow up
- Product complaints, report and follow up
- Inform Logistics department of irregularities in safety stock and delivery
- Consignments - ordering, agreement, inventory, return of consignment, reports of instruments and implants
- Loaners: Request, check availability, approved/denied, check condition, include consignment shipment, sterilization document, back-up for kit coordinator. Coordinate demo-campaign
- Repairs: Registration in Repair database, Scope program, billing, reporting and follow-ups
- Contact with finance and customers regarding reminders
- Local reporting according to WEEE - and Battery Directive
- Be aware of Stryker’s policies, standards and activities relating to compliance programs, 1.e Policy# 1 – code of conduct, Policy # 8 – compliance Program and Policy # 10 – Ethics Hotline
- Minimum 2 years job experience within customer service desired
- Stryker product portfolio knowledge
10
Customer Service Clerk Resume Examples & Samples
- Greet office visitors and/or customers and provide assistance as required
- Answer phones and provide assistance or refer callers
- Perform basic data entry to computer system
- Prepare and file various documents which may include correspondence, invoices, receipts, etc
- Receive and route incoming mail deliveries and prepare outgoing mail and packages for pickup
- Observe all job related safety and health procedures
- Education & High School Diploma or equivalent
- Perform other job related duties as directed by supervisor
- Effective communications, organization customer service skills
- Knowledgeable skills in basic data entry, computer and office equipment operation (e.g. copier, fax, printer, etc.)
- Prior experience in a clerical or administrative position
11
Customer Service Clerk With German Resume Examples & Samples
- Proactively takes actions, where applicable, to solve service issues, ensures that solutions meet customer and business needs
- Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy
- Complies with all relevant policies and procedures
- Follows up within the agreed times frame until an appropriate response has been received
- Provides timely, complete and professional responses to customers
- Records and completes complaint files to closing point, including Service Recovery data entry requirements
12
Customer Service Clerk Resume Examples & Samples
- Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally
- Provides the following representative services
- Provides layaway services
- Explains layaway policies and requirements
- Takes and places customer special orders, as required
- Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor
- Advises customer of delivery and updates status of order, as necessary. - Monitors status of rain checks issued to customers
- Tracks orders and delivery
- Advises customers of receipt of merchandise and arranges for pickup/delivery
- Adjusts selling price and computes necessary accounting documentation
- Assists customers in opening NEXCARD accounts. Provides applications and basic program information
- Assists customers with questions regarding their accounts, such as available balances, credit limits, etc
- Accepts NEXCARD payments
- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc
- Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result
- Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter
- Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter
- Thanks customers for their patronage
- Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences, needs, and problems, etc
- Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc
- Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft. - Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely
13
Customer Service Clerk Resume Examples & Samples
- Provides layaway services. Explains layaway policies and requirements
- Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery. Adjusts selling price and computes necessary accounting documentation
- Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage
- Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely
14
Lead Customer Service Clerk Resume Examples & Samples
- Valid Passport with valid SOFA stamp
- Valid Government ID Card
- Command Sponsorship Letter or Family Entry Approval Letter
- Alien Registration Card, if applicable
- Proof of SSN, if applicable
- Permanent Duty Orders, if applicable
- Prior Military Service Members must also bring copy of DD214
15
Customer Service Clerk Flex Resume Examples & Samples
- Takes and places customer special orders, as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary
- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter
- Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences, needs, and problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc
- As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in an accurate and procedurally correct manner
- Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft
- Assists in training new associates in store programs and policies, as assigned
16
Customer Service Clerk Resume Examples & Samples
- Performs simple data entry tasks, compiles simple data, and performs routine math calculations
- Files, photocopies, faxes, takes phone messages, and prepares and distributes incoming and/or outgoing mail or boxes
- Works under close supervision following established procedures
- Good organizational skills and detail oriented
- Good oral communication and customer service skills
- Knowledgeable of filing systems
17
Customer Service Clerk Resume Examples & Samples
- Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service
- Handles customer complaints, accepts “returns”, issues rain checks and answers questions. Assists customers with sales promotion items. Engages in suggestive selling and other sales techniques
- Processes sales transactions for electronics, batteries, candy and tobacco. Processes gift cards and money orders. Sells lottery tickets and pays lottery winners. Rents carpet cleaning equipment. Operates checkstand equipment to process customer orders. Is accountable for proper cash handling procedures and proper accounting of sales
- Assists customers with purchases on lottery, video and other self service machines. Receives and effectively resolves customer complaints and escalates to proper department as necessary
- May order product, in supervisor’s absence. Stocks, faces, rotates and ensures proper pricing of customer service center merchandise. Works back stock and backroom. Controls shrink. Check for and prevent the sale of out of code product
- Ensures proper cleanliness and neat appearance of the customer service area
- Answers and responds to incoming calls appropriately
- Ability to use related job aids such as safety cutters, hand trucks, six-wheels carts, pallet jacks, computer, calculators, keyboards, telephone, cash register and lottery machines
- Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity
- Other necessary and required duties
- Understands and applies all Company policies, including policies on sale of restricted items, attendance and dress code
- Ability to be friendly, courteous, tactful, and maintain composure under pressure in dealing with customers and coworkers. Must be able to communicate verbally and in writing
- Mental alertness is necessary to ensure accurate and thorough completion of work activities
- Ability to do basic mathematics and file alphabetically and numerically. Requires problem solving skills
- Ability to use calculators, keyboards, telephone, terminals and other office equipment
- Stooping, bending, twisting, and reaching may be required
- Ability to stand for long periods of time, walk, and move rapidly, bend, stoop, kneel, twist and turn frequently
- Frequently reaches, lifts, stacks and maneuvers items of varying dimensions and sizes up to approximately 25 lbs. Manual dexterity and good eye-hand coordination are necessary. May climb ladders
- Will be required to work nights, weekends and holidays. Scheduled hours will vary
18
Customer Service Clerk Resume Examples & Samples
- Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints. Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock. Requests for refunds and adjustments, as well as customer complaints that are unusual in nature, are referred to higher grade associate
- Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered
- Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience
19
Customer Service Clerk Resume Examples & Samples
- Answering inbound calls which include but are not limited to orders, service calls, machine inquires and accounts receivables questions
- Outbound calling / emails to internal customers (about 100 a day)
- Administrative duties including making order sheets, sending out invoices and statements through mail and email
- Build relationships with coworkers, driver / service technicians, and customers
- Work as a team to make sales goals
- Receive service and order requests via phone calls, emails, and on-line submittal
- Work with the warehouse manager to maintain an accurate back-orders
20
Customer Service Clerk Resume Examples & Samples
- 1) Maintain positive customer relations in problem solving
- 1) Previous experience Transportation, Logistics or related field
- 2) Ability to work independently with minimal supervision
21
Customer Service Clerk Resume Examples & Samples
- Maintain daily, weekly, monthly, and yearly production/quality spreadsheets
- Provide clerical support, including, but not limited to, filing, distribution of work, copy and other clerical functions to support business needs
- Contribute to a team environment by maintaining excellent interpersonal skills and demonstrating flexibility with daily operations/function
- Perform other job related duties as dictated by business needs
- Comply with all HIPAA Compliance Regulations
22
Customer Service Clerk Resume Examples & Samples
- The ability to recognize and solve practical problems or issues
- Learn and adapt quickly to new computer programs
- Must have a pleasant and friendly attitude
- Minimum 2-3 years’ experience in Customer Service
- Bilingual preferred English/Spanish
23
Customer Service Clerk Resume Examples & Samples
- Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
- Promote Corporate Brands to customers
- Promote trust and respect among associates
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Inform customers of grocery specials
- Strive for at least five items in the bag while ensuring that contents or items are not damaged
- Follow best practices for bagging items in various types of bags (reusable/plastic/paper)
- Assist in removing customer's merchandise from bottom of bascart for checkout
- Offer assistance to customers with loading bags into their car
- Return merchandise to store shelves
- Gather bascarts and return them to designated areas
- Understand the store's layout and have the ability to locate products and conduct price checks for cashiers
- Label, stock and inventory department merchandise
- Display a positive attitude
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Notify management of customer or employee accidents
- Clean up spills as needed, collect and pick up trash inside store and parking lot
- Clean all areas inside and outside of store
- Collaborate with Front-end associates to encourage teamwork
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Second language (speaking, reading and/or writing)
- Retail Experience
24
Customer Service Clerk Resume Examples & Samples
- Promote trust and respect among associates, with a positive attitude
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
- Report pricing and scanning discrepancies to the appropriate manager
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
- Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures
- Handle funds, coupons, tenders, and other forms of payment according to company policy
- Stock and inventory department merchandise
- Collaborate with team members to encourage teamwork
- Must be 18 or older
- Knowledge of basic math
- Self Checkout Attendant
25
Customer Service Clerk Resume Examples & Samples
- Must have a high school diploma or GED
- Must be able to type and be able and willing to learn and operating new computer systems HMS or Artiva experience is preferred, but not required
- Must be able to understand, read, and write English
- Successful candidates will be detail oriented and strive toward accuracy, while able to maintain a quick pace
26
Customer Service Clerk Resume Examples & Samples
- Provide exceptional customer service to Wrigley customers and field sales personnel. Performs order management of assigned accounts via fax/phone/email/sales software
- Order management which includes: Review of inventory & follow up on out of stocks; Price validation; Working with selected carriers for appointments; Communicating cuts/pricing/on time delivery on orders directly to the Customer while keeping the CBM informed; projecting upcoming orders based on consistent order patterns to confirm inventory availability or identify issues; providing project cash forecasts to the credit department
- Customer Territory Maintenance: Utilizes Stay in Front application to remove territory assignments in Stay in Front for customers that are deleted on SAP by the DMO using predetermined views
- Answering incoming calls/emails/voicemail to the department; taking orders over the phone, authorizing the return of goods when necessary and answering customer inquiries
- Prepares and processes customer debit and credit adjustments
- Daily mailing of invoice/credits. Updating master records as needed and maintaining contact list and set up of automated invoice distribution within SAP system. Resolving any issues with batch jobs not printing
- Backup and supports all areas of Customer Service as well as mail /rack order. Perform other activities when requested by the Customer Service Manager
- Employ solid computer skills to execute clerical duties not limited to but including: Updating carrier/DC issues log; managing administrative requests from CBMs
- Minimum of 2 years previous work experience in a fast-paced, customer oriented, deadline driven, team environment, preferably in customer service in the packaged goods industry
- Successfully completed high school or the equivalent
- Bilingual in English/French is strongly preferred
- Strong oral/written communication skills. Outgoing & friendly interpersonal skills
- Strong Data entry skills (numeric and data)
- The position demands significant multi-tasking and strict timelines which requires the incumbent to have exceptional organizing and prioritizing skills
- Proficiency in Outlook, Excel, Microsoft Word
- Previous experience in SAP or equivalent would be an asset
27
Ocean Import Customer Service Clerk Resume Examples & Samples
- Ensure all communications are professional, timely and appropriately handled using the
- Understanding of international freight documentation process a plus
- Good computer skills (Excel, Word, PowerPoint)
- MUST BE ELIGIBLE TO WORK IN THE UK
28
Customer Service Clerk Resume Examples & Samples
- High school diploma and equivalent experience required
- Proficient experience with MS Office (Word, PowerPoint, Excel and Outlook) with intermediate level skills in Excel
- Extensive knowledge of Red Prairie and MFGPro/QAD applications preferred
- General knowledge of distribution center layout
- 1 - 2 years of experience in a warehouse, distribution or logistics business operation
- Knowledge of key warehouse functions (i.e. Receiving, Inventory Management, Order Processing, Replenishment, and Shipping)
- Broad knowledge of methods and procedures in the various distribution center functions
- Ability to read, write, understand and effectively communicate pertinent information and standard operating procedures
- Must be able to function in a quick moving, highly interactive team environment
- Must have the ability to multi task as well as be detail oriented. Work well with numbers (mathematics)
- Must possess natural curiosity and ability to recognize missing elements
- Must be able to perform without specific daily direction
- Demonstrate organizational skills
- Must have the ability and willingness to work collaboratively with other people and departments
- Effective interpersonal and communication skills at all levels of the business
- Must be a self-starter, creative thinker, and results oriented individual
- No written warnings/documentation within the last 6 months (internal candidates)
- No Safety infractions/incidents within the last 6 months (internal candidates)
29
Customer Service Clerk Resume Examples & Samples
- Manage the Case Queue in Sales Force (create new cases, close cases)
- Call and process electronic or telephone orders (E orders, Pre-call)
- Phones/Customer Service – includes Pre-call
- Check Market Center general email box
- Prepare ship route for processing (printing, posting)
- Manager the No-Buy list
- Service call back
- Service Dispatch
- Place work order for service calls
- Process refunds
- Additional responsibilities as requested
30
Customer Service Clerk Resume Examples & Samples
- Receives and distributes all incoming mail for Corporate Finance Center
- Provides operational support through processing all outbound mail
- Sorting the incoming mail from the post office
- Prepping the outgoing mail for pick-up
- Separating mail by payer for distribution
- Responsible for scanning documents into Onbase
- Sorts, meters and mails patient report to medical dental staff and physicians as appropriate
- Uses computer to update physician addresses and obtain patient information
- Print and affix labels to physicians mailing envelopes
- Sorts all incoming mail from post office and all interoffice mail
- Delivers sorted mail to mail centers daily
- Forwards incoming mystery mail to Mailroom Coordinator, processing to assure that mail is delivered to the intended addressee
- Using computer, accurately and efficiently researches mail addressed to recipients whose location is unknown
- Properly date, weigh and meter mail for pick up by postal services and/or presort vendor
- Prepares special mail for delivery to post office (bulk, certified and express mail)
- Monitors postage meter balances and requests replenishment as appropriate
- Ensures all equipment, postages and computer is functioning properly and supplies are available
- Contacts employee recipients of flowers/gifts baskets upon vendor delivery
- Maintains order and cleanliness in mail rooms, mail centers and copy rooms
- Assists with training new employees
- Demonstrate compliance with Christiana Care and department policies and procedures, including but not limited to, safety, infection control, attendance and dress code
- Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards or safety violations that may cause injury to oneself, other employees, patients and visitors
- Performs other duties as required
- Ability to learn departmental policies, procedures, and operations
- Ability to organize and prioritize assignments
- Ability to learn postage regulations
- Ability to operate computerized mailroom equipment
31
Customer Service Clerk Resume Examples & Samples
- Complete the scanning of faxes, KFI documents and any additional documents on a daily bases for but not limited to the Customer Service Department
- Contact providers for any additional information that may be required to ensure the appropriate information is received to process a related medical claim
- Perform follow up calls on issues requiring investigation
- Interact with multiple departments Provider Relations, Utilization Management, Appeals, Claims and Client Services daily
- Responsible for transporting and attaching documents in our HSP system
32
Customer Service Clerk Resume Examples & Samples
- Under the supervision of senior staff, the incumbent is to provide support to Customer Service
- Follow up Samples request by customers/ Customer service and catch up courier cut off
- Collect and distribute internal documents
- Prepare sample books and sample card
- Fax, Scan, copy and filing documents
- Provide supports for Stationary / equipment services to CS team
- Assist on order handling, such as check item availability in system, etc
- Generates / Issue PI and return to customer service / customers
- Prepare excel reports for customer / management review
- Receive, sort and distribute incoming mail
- Maintain office filing and storage systems
- Keep office area clean and tidy
33
Office Customer Service Clerk Resume Examples & Samples
- Hourly rate: $17
- Extended Health and Dental after successful probation of 3 months
- 40 hours per week (overtime paid for any hours worked in excess)
- Free on-site parking
- Subsidized on-site restaurant
- 1-2 years’ experience in an administrative or data entry capacity (in an automotive industry preferred)
- Experience using Microsoft Office applications (Outlook, Word, Excel)
- Strong data entry with focus on attention to detail
- Excellent verbal and written English
- Multi-task in a fast paced and busy environment
- Must have exceptional customer service skills
- Maintain a professional appearance and neat work environment
- Enjoy working in a team environment
- Must be eligible to work full time for any employer in Canada
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Customer Service Clerk Resume Examples & Samples
- Handle daily customer orders and confirm delivery terms
- Work with operation team to follow up the manufacturing schedule and ensure the products on time delivery
- Prepare related documents for shipping arrangement
- Maintain customer information including new customer setup and existing customer information update
- Assist Customer Service Manager to conduct customer satisfaction survey
- Assist Customer Service Manager to respond customer enquiry and coordinate with internal functions to implement corrective and preventative actions
- Collect and fill the documents of customer contract and trade compliance
- Monitor and follow up customer payment
- Provide support to sales and marketing in sample delivery and Expo administration
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Customer Service Clerk T Resume Examples & Samples
- Data entry for master file data such as meters, counterparties, contracts
- Process customer requests for address changes and banking changes
- Mail out contracts via certified mail and UPS
- Perform all contract and division order filing
- Prep and scan all contractual documents and review images to ensure contract scanned images are correct
- Maintain the Check-in / Check-out of contract files in the file room
- Assist in the monthly or quarterly audit of the file room
- Assist and back up other Customer Service Representatives as needed
- Experience with MS Office package
- Must be highly dependable and responsive
- Must be detailed oriented, focused, and thorough
- Must be computer literate and have an aptitude for learning new software
- Must work well in a team environment yet able to work independently to meet deadlines
- Must take the initiative yet can take direction and follow instructions
- Must be open, flexible, and willing to do whatever it takes to get the job done
- Regular and reliable attendance
- Bank Teller experience
- OUTLOOK email software experience
- Experience using Mail Merge functionality of MS WORD software
- Prior experience with Quorum Software: Esuite/TIPS/QDOD or Waterfield Energy Software
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Customer Service Clerk / Coordinator Resume Examples & Samples
- 1) Handle and resolve inquiries and complaints
- 2) Data entry into SAP for inbound and outbound
- 3) Updating and compiling of relevant KPI reports
- 4) HRA and other admin duties i.e. purchasing of office supplies
- 5) To check Receiving Documentation against incoming Log book and delivery documentation against the delivery checklist on a daily basis to ensure all incoming documents and P.O.D are available
- 6) To scan all Receiving documents and Delivery Order into softcopy
- 7) Retrieve receiving documents and P.O.D from archive whenever required by the relevant parties
- 8) Daily submission of receiving documents and P.O.D to billing dept
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Distribution / Customer Service Clerk Resume Examples & Samples
- The ability to follow directions
- The ability to lift up to 50lbs
- A clear criminal background
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Customer Service Clerk Resume Examples & Samples
- Opens, sorts, and distributes incoming mail
- Gathers, tabulates, and posts information and/or records
- Checks documents for accuracy and completeness, verifies information, and prepares forms
- Answers phone, takes messages, provides information, or redirects calls as appropriate
- Operates office equipment such as a calculator, copy and facsimile machines, typewriter, or personal computer
- Develops queries
- Generates and distributes reports
- Maintains appropriate records, files, documentation, and resolves routine problems
- Minimum of 1 year general clerical experience
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Microsoft Word
- Ability to demonstrate a high degree of initiative
- Excellent verbal/written communication skills
- Ability to communicate effectively with others at all levels in the organization
- Strong organizational skills and the ability to multi-task
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Customer Service Clerk Resume Examples & Samples
- Provides layaway services. Explains layaway policies and requirements. - Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
- As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in an accurate and procedurally correct manner. - Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc
- Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. - Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft
40
Customer Service Clerk Resume Examples & Samples
- Ensuring accurate product scanning
- Executing company-directed promotions and programs
- Maintaining product displays
41
Customer Service Clerk Resume Examples & Samples
- Call Centre, Customer Service training/experience
- Advanced Communication (written and verbal)
- Computer skills – accuracy, MS products
- Education: minimum High School diploma
- Previous AS400 experience is considered an asset
- Previous transportation/logistics experience is considered an asset
- French communication skills (written and verbal) is considered an asset
- Conflict resolution and mediation training
42
Branch Customer Service Clerk Resume Examples & Samples
- Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, and other business areas as required
- Knowledge and experience using Microsoft Excel
- Basic MS Office
- High school diploma required (college preferred)
- 1 - 2 years customer service experience
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Customer Service Clerk Resume Examples & Samples
- Register new customers while explaining auction policies
- Process deposits and prepare purchasers documentation
- Process vehicle consignments accurately, ensuring that all required documentation is completed & submitted accordingly
- Collect and apply funds to customer accounts
- Sell ADESA ancillary services
- Receive/ transfer and release vehicle registrations
- Assist in other auction departments when needed
- Additional duties as required
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Customer Service Clerk Resume Examples & Samples
- Receive orders via telephone from customers and sales personnel for manual entry into order entry system
- Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleables and return authorizations
- Set up new accounts and update existing accounts with changes
- Reconcile daily deposit and daily reports
- Updating expired liquor licenses
- Assist with distribution of incoming mail Functions as primary relief for the switchboard operator
- Batching and posting of driver manifests
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Customer Service Clerk Resume Examples & Samples
- Middle professional or senior school diploma, normal English foundation
- Proficient in computer operation (Windows, MS Office, etc)
- Quick and careful learner, can work efficiently and effectively
- Speak & write effectively
- Strong teamwork spirit
- Focus on customers
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Customer Service Clerk Resume Examples & Samples
- Telecom services; assisting customers with special requests, providing layaway services, resolving customer complaints, check cashing, etc
- Processes Home Layaway of high value merchandise. Prepares contract, input data into the automated system, and maintains accurate records and files following established procedures. Takes Navy exchange catalog order from customers and maintain tracking of items in transit
- Provides layaway services which include identifying items to be layed away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made
- Cashes personal checks, government checks, travelers checks and money orders, assuring that proper identification is provided. Checks names against 'bad check' list and/or social security number through TRW before processing the payment of personal checks
- Sells foreign currency exchange i.e., lira for dollars and vice versa using internal bank rate; sells Tele2 calling cards, telepass, gift certificates, automobile and house gas coupons, and the automated Enel Tax Free program. Also receives payments for Telecom and Enel bill payments
- Receives and sends monies through Western Union worldwide. Maintains documentation of transactions following established procedures
- Administer the A OK Student Program for the local school and receives Starcard payments. - Receives payment for returned checks and issue receipt following established procedures. Notifies appropriate office of payment(s) received
- Checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches/locations. Completes merchandise transfers including extending cost and totaling amounts
- May be required to perform such duties as maintaining number controls for documentation required by various Exchange departments and requisitioning supplies needed for the store
- Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered. Performs other related duties as assigned
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Customer Service Clerk Customer Service Resume Examples & Samples
- Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
- Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments
- Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible
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Customer Service Clerk Resume Examples & Samples
- Provide exceptional customer service to Wrigley customers and field sales personnel. Performs order management of assigned accounts via fax/phone/email
- Order management includes
- Bilingual in French is required
- The position demands significant multi-tasking and strict timelines; therefore requires the incumbent to have exceptional organizing and prioritizing skills to be effective
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Customer Service Clerk Resume Examples & Samples
- Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required. Provides layaway services which include identifying items to be laid away as well as determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways, refunds monies and returns merchandise to sales area when payments are not made
- Resolves customer complaints and is authorized to make refunds or adjustments for goods returned; checks merchandise for damage or ticket switching. Ensures that sales receipts accompany refund or exchange requests; contacts authorized personnel to return merchandise to sales floor or back-up storage area. As necessary, provides assistance to customers on product warranty and related problems. Takes orders in connection with the repair of items such as electrical appliances and gardening equipment. Maintains log of items sent to designated companies indicating name of individual, serial number of item, date brought in, and other pertinent information. Follows up with companies and notifies customer when repair is made
- Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance. Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel. As required, posts merchandise transfers and reports of goods received to ensure proper inventory balance. Documentation includes transfer of furniture and appliances to various locations of the Exchange. As required, checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches/locations. Completes merchandise transfers including extending cost and totaling amounts. Maintains appropriate records and logs relating to customer services transactions. Maintains catalogs and price sheets of authorized items in a current status
- Operates cash register in accordance with established cash control procedures and is responsible for own cash change fund. May be required to perform such duties as preparing chargebacks, maintaining number controls for documentation required by various exchange departments and requisitioning supplies needed for the store. Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered
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Refund / Customer Service Clerk Resume Examples & Samples
- Service incoming calls
- Refund statements (202, 203 & 207) review and processing
- Refund Inbox inquiries
- Gift Card inquiries & Pre-sailing collections
- An Associate’s degree is preferred
- 2 Years Customer Service experience
- Analytical & Auditing skills, Verbal & written communication skills
- Microsoft Word, Excel
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Customer Service Clerk Resume Examples & Samples
- Knowledge of university policies and procedures
- Knowledge of modern office practices and procedures
- Knowledge of computers and job-related software programs
- Skill in the provision of customer services
- Skill in oral and written communication
- Receives cash and checks from students and issues receipts
- Processes daily bank deposits
- Processes departmental deposits
- Balances cash drawer daily
- Maintains vault and vault items
- Assists customer with account questions
- Processes returned checks
- Orders change coins and currency
- Operates office machines, including calculator, credit card machine, computer, fax machine, and scanner
- Processes the sale of parking decals
- Processes mail payments
- Answer main phone line for Business Affairs
- Sorts and disburses mail for Business Affairs
- Performs related duties
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Customer Service Clerk Resume Examples & Samples
- Sell and place wine and spirit orders for customers via the telephone
- Process incoming calls/orders on a daily basis
- Assist internal and external customers with inquiries related to the sale and deliver of product
- Process orders for wine, spirits and beer in a high volume call center
- Have product knowledge and be able to quote discounts, new items, and various information to customers and salespeople
- Writes, types, or enters information into computer and ability to utilize 10 key by touch
- Proofreads records or forms. Counts, sorts and files records
- Answers telephone and conveys messages
- Photocopies documents
- High school diploma or equivalent and one to three months related experience
- Phone and call center support
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- Ability to work with management and customers throughout the business and industry at every level
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Branch Customer Service Clerk Resume Examples & Samples
- Identify customer needs, make suggestions, initiate, and follow through with appropriate action needed
- Enter customer or territory orders per established procedures
- Complete and process pickups and customer inquiries per established procedures
- Complete reports, surveys, and other special deals assigned
- Participate in company sponsored training for product knowledge
- Use proper telephone etiquette with all customers
- May be responsible for calling customers and upselling products through a tele sales program
- Ability to meet goals as assigned (Key Performance Indicators)
- Back up other office support staff as needed
- Perform other job related duties as assigned
- High school diploma or equivalency plus 1 year of experience
- Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, other business areas and government agencies as required
- Ability to read and interpret complex reports and documents and solve highly complex problems or issues from start to finish
- Demonstrated high level proficiency of oral and written communication skills
- Planning and organizational skills necessary to coordinate workload around multiple assignments
- Strong understanding of internet navigation
- Previous SAP experience
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Customer Service Clerk Resume Examples & Samples
- Must meet the requirements of a sacker and checker
- Ability to work at fast-paced, but efficient and controlled manner
- Ability to perform all physical aspects of duties, including but not limited to bending, standing in place, lifting, squatting, climbing walking and at times running
- Ability to talk to and hear guests
- Ability to operate all checker equipment, office equipment, Post office equipment, and count money and make change,
- Ability to accept supervisory coaching related to performance, work habits and attitude
- Ability to function as a team member and get along with others
55
Customer Service Clerk Resume Examples & Samples
- One year related experience in a call center environment
- Self-motivated, team player with problem-solving skills and inside sales or experience taking orders
- This position requires the ability to read and interpret documents such as invoices, credit memos, statements, email communications, safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. This position further requires the ability to speak effectively before managers, customers or employees of the organization
- This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations
- Working knowledge of computer systems, AS400-Aurora and proficient with in a 10-key by touch is preferred
- Must have intermediate skills in Microsoft Office, i.e. Outlook, Excel, and Word programs
- Must have strong organizational skills, must be able to multi-task
- Must have an excellent attendance record
- Must have a positive attitude and behave professionally and courteously
- Ability to sit, type, speak and answer phones for up to 7 hours a day
- Ability to read, write, interpret invoices and calculate basic math
- Ability to work in an office environment, in close proximity with others and get along with others
- Ability to take direction from others, follow instructions, procedures and basic rules
56
Customer Service Clerk Resume Examples & Samples
- Experience with Microsoft Word, Excel and Outlook
- Data entry/keyboarding skills
- Understanding of internet principles
- High School or secondary diploma
57
Senior Customer Service Clerk Resume Examples & Samples
- College degree or above, 1~2 years experiences in related industry
- Proficient in English communication & computer operation (Windows, MS Office, etc)
- Customer and result oriented, can work under pressure
- Work efficiently and effectively
- Communication skill
- Analyze problems/issues
58
Customer Service Clerk / Retention Specialist Resume Examples & Samples
- Recognize the value of
- Accurate keyboard speed
- A High School Diploma or
59
Customer Service Clerk Resume Examples & Samples
- Call and process orders
- Manages the No-Buy list
- Phones/Customer Service-Includes Pre-Calls
60
Customer Service Clerk Resume Examples & Samples
- Greets and provides specialized services to customers and thanks customers for their patronage
- Provides the following representative services: - layaway services, refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
- Takes and places customer special orders, as required. Computes cost and takes required deposit
- Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary. Advises customers of receipt of merchandise and arranges for pickup/delivery
- Becomes knowledgeable in NEX store policies including operations, merchandise returns, price matching, check cashing, rain checks, etc
- Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Non-routine issues are immediately referred to a higher level associate having authority to resolve the matter
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Major Accounts Group Customer Service Clerk Resume Examples & Samples
- Ability to manage billing of temporary PeopleReady associate hours to stand alone customer vendor management system (VMS) database
- Contact corporate customers for billing disputes or problems with VMS
- Answer helpdesk phone line
- Contact internal customers for additional research items associated with billing such at ticket retrieval, hour confirmation, and purchase order entry
- Coach our internal PeopleReady branches on processes relating to VMS billing
- Track customers service level agreements vs. our ability to provide the required service level (KPI)
- Perform customized reporting
- High school diploma or general education degree; 1-2 years customer service experience
- Ability to resolve account problems, escalate to appropriate decision maker, and manage customer communications
- Ability to manage billing inquiries and collections on a needed basis
- Experience with VMS systems a plus
- Proficient with Microsoft Office Suite programs and ability to learn new systems
- Communication skills (written & verbal)
- Ability to utilize and learn new reporting tools on account activity and discrepancies
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Customer Service Clerk Resume Examples & Samples
- Responsible for daily billing of orders for delivery including review and corrections of orders and edits
- Responsible for permit updates and state delinquent regulations for accounts regarding orders and billing
- Input data entry of orders from managers and sales and assisting with order issues
- Responsible for daily credits for all invoices including review, posting and credit reports sent management
- Responsible for entry, accuracy and posting of all inventory adjustments
- Responsible for posting and ensuring invoices and pick sheets generated for immediate bills and hot shot trucks on timelines set by branch
- Input and posting of chain discounts with accuracy
- Responsible for customer maintenance including account set up, terms, and TABC permit updates and information
- Responsible for item maintenance for warehouse and management
- Input orders for chain team including pricing, keying, posting and delivery times
- Participate with physical inventory
- Responsible for month end process and future orders
- Responsible for ordering data processing supplies
- Works with customers regarding order and delivery information
- Knowledge of SAP
- Ability to use ten (10) key by touch
- Ability to use Word and Excel
- Knowledge of TABC regulations and website
- Data entry and AS400 experience
- Ability to work late and weekends
