Customer Service Specialist Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

N Corkery

Nadia

Corkery

422 Sipes Lock

Detroit

+1 (555) 579 0597

422 Sipes Lock

Detroit

Phone

p +1 (555) 579 0597

Experience Experience

Chicago, IL

Customer Service Specialist

Chicago, IL

Bosco-Ward

Chicago, IL

Customer Service Specialist

Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
Assist in workforce management to ensure satisfaction of work unit objectives
Provides guidance and assistance to lower level positions. May provide training to lower level employees
Provides constructive feedback to improve processes and to improve operation of the Customer Service

Los Angeles, CA

German Customer Service Specialist

Los Angeles, CA

Runte-Goldner

Los Angeles, CA

German Customer Service Specialist

Client management through either a Designated Customer listing or Product Client database
Time management
Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
Develop relationships with Internal clients
Opportunity to work on cross Branches and Citi Products
Develop and maintain customer(ROI) and Alere employee relationships
Provide information on queries relating to interest and billing on customer accounts

present

Chicago, IL

Package Customer Service Specialist

Chicago, IL

Lubowitz-O'Kon

present

Chicago, IL

Package Customer Service Specialist

present

Assist with Lodging In-stay and Post-stay issues
Performs consistently with the team’s objectives
Follows up and provide the highest level of service with individual customers until the issue is resolved
Correctly follows company procedures to manage requests and complaints
Perform Flight schedule changes
Answer requests regarding services provided
Identify and work to resolve complex problems

Education Education

Bachelor’s Degree in Business

Howard University

Bachelor’s Degree in Business

Skills Skills

Able to quickly develop comprehensive knowledge of products sold at the Profit Center
Knowledge or ability to become knowledgeable of the MAP processes, storage and handling systems at Belle, and customer storage and handling systems
Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally
Ability to accept personal responsibility for the quality and timeliness of work; attention to detail
Well groomed to represent the company’s professional image, ethical, ability to maintain confidentiality, reliable
Ability to demonstrate attention to detail with strong problem solving skills
Ability to provide excellent quality service to customers
Proficiency in MS office (Excel, Pivot Table, Words) and knowledge in SAP in an advantage
Demonstrated ability in handling details and key follow up capability
Ability to handle stress and demonstrate strong problem solving ability

Create a Resume in Minutes

15 Customer Service Specialist resume templates

Read our complete resume writing guides

Credit Card Customer Service Specialist Resume Examples & Samples

Problem Solving Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Minimum ofone year of customer interaction or customer support experience strongly preferred, either by phone or face to face

Telephone Banker, Customer Service Specialist Resume Examples & Samples

PC proficiency including experience with Microsoft Office applications and the Internet
Strong listening and problem solving skills
Ability to quickly resolve customer problems utilizing various computer screens and written manuals
Ability to professionally handle irate customers
Flexibleand adaptableabout work schedules, whichwill include weekends
High school Diploma or GED Equivalent

Customer Service Specialist Resume Examples & Samples

Ability to work weekends, either rotating or set days as outlined in the job requisition
Prefer 1 year experience working sales
Prefer previous contact center experience

Customer Service Specialist Resume Examples & Samples

Personalize and relate to the customer in a way that signifies their importance as an individual
Simultaneously navigate multiple software applications and technologies to service customers
Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise
Provide customers with critical product information that ensures the proper fit and customer satisfaction
Suggest alternative items to customer for unavailable merchandise
Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership
Deliver productivity through the efficient use of time and a commitment to strong results
Accurately assess situations through customer queues to properly resolve their needs
Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate
Accountable to meet service level standards
6 months experience in retail sales preferred
Excellent telephone and written communication skills required
Must be able to score successfully on a two skills assessments
Successfully complete required online training class
Ability to work a set schedule, with required overtime as business needs
Ability to manage own performance and work independently
Able to work in a fast pace environment and demonstrate a high sense of urgency
Demonstrated conflict management skills and the ability to maintain a positive and professional composure
Ability to work unplanned hours, possible overtime, during peak hours and severe weather
Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance
Able to provide a secure and distraction free work environment
Must be able to provide compatible computer equipment and internet service

Wholesale Customer Service Specialist Resume Examples & Samples

Responsible for disputing compliance charge back claims
Responsible for final confirmation of wholesale costs and suggested retail prices
Support Distribution Center
Verify color definitions and UPC uploads to the Inovis and Intertrade Catalogues

Customer Service Specialist Resume Examples & Samples

Answer basic inbound account inquiries and apply knowledge of Visa,Retail, Corporate Card, Debit and Gift card products
Locate account numbers for Visa, Retail and Debit cardholders shopping in Nordstrom stores
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
Support store sales and growth of Nordstrom tender and Rewards programs
Respond to card activation calls for new account relationships and explain card benefits
Educate customers on Nordstrom Rewards and available reward benefits
Meet or exceed service, accuracy and productivity expectations
Work independently while supporting a team environment
Maintain a high level of discretion and confidentiality

Customer Service Specialist Resume Examples & Samples

Answer basic inbound account inquires and apply knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products
Locate account numbers for Visa, Retail and Debit cardholders shopping in the stores
Troubleshoot customer inquiries regarding Digital Account Management enrollment, password, sign-on issues and other online related questions
Educate customers on Nordstrom rewards and available reward benefits

Customer Service Specialist Resume Examples & Samples

Handle incoming phone calls meeting the CitiService call taking standards and measurements
Provide Level 1 technical support for CitiDirect Online Banking and maintain a high level of CitiDirect product knowledge
Receive and handle incoming queries via phone,fax, SWIFT, Mail, and CitiService email addresses
Accurate and timely logging of all client service interactions in STARS
Triage queries that come through before passing off to another area and own the client correspondence
Ensure all information required to commence an investigation is obtained from client and provided to supplier
Proactively contact clients by phone and email to provide updates on cases
Handle and process order taking for Time Deposits and 11am Deposits as part of the Investment Desk within the CitiService team
Escalate service issues to Team Leader, CitiService Head, Service Management team and Relationship Manager as appropriate
Records Management tasks as may be required
Raise common issues to improve client satisfaction and reduce number of investigations by proactively reviewing STARS cases
Improve product knowledge to be able to handle more sophisticated queries from clients and increase number of “immediate resolutions”
Proactively discuss and resolve issues that arise to improve client relationships and reduce amount of investigations/calls
Comply with the ethical standards contained in the Citigroup Code of Conduct
Adhere to firm policies and procedures, regulatory and legislative

Customer Service Specialist Resume Examples & Samples

Receive and handle incoming queries via phone, fax, SWIFT, mail and CitiService email addresses
Handle and process order taking for time deposits and 11am deposits as part of the Investment Desk within the CitiService team
Records management tasks as may be required
SWIFT
RTGS
APCA
PowerPoint, Excel and Word
Knowledge of Transactional Banking is required
Business / industry knowledge / competencies
Sound knowledge of banking products and services, particularly global transaction services
Professional phone manner and proven phone service skills
Experience in servicing corporate clients
Experience and knowledge in cross-border and domestic payments processing and investigations
Takes ownership and responsibility and uses initiative
Delivers high service levels where client is offered solutions not just answers
Active team member who shares ideas and supports peers
Ability to work well under pressure, work to deadlines, multi-task
Excellent client service skills
High professional standards in both communication and presentation

Customer Service Specialist Resume Examples & Samples

Ensure regularity, quality and timing of actions required to manage the order from its collections during sales campaigns through the delivery of goods using the organization internal mainframe systems
Communicate and coordinate with internal departments in order to meet customer expectations
Contribute to the development and execution of the activities planned to reach turnover targets
Facilitate the collection of information in order to monitor business trends and opportunities

Customer Service Specialist Resume Examples & Samples

Inserting and managing orders, shipping management and related monitoring activity
Providing support and assistance to wholesale customers of the reference areas
Managing the flow of requests for information regarding the products of the company
Logistical and after sales support
Analysis and reporting activities

Customer Service Specialist Resume Examples & Samples

Maintain existing accounts, build customer relationships, and sustain excellent customer service
Professionally, effectively and accurately represent our products over the phone, facilitating brand strength and credibility
Support Sales Team and overall Department in meeting annual revenue goals
Develop a network of contacts to identify client needs and deliver effective options/solutions in securing sales opportunities
Effectively prioritize tasks and accomplish responsibilities to product quality results in a deadline driven environment
Keep records of sales activities in Salesforce.com

Help Desk / Customer Service Specialist Resume Examples & Samples

Associates Degree in Computer Science or equivalent experience of 3-5 years in related technical field
1-2 years’ experience in an IT environment, specifically in a Help Desk or Network support role
Candidate must be able to troubleshoot and identify issues using various applications and Browser support including IE, Firefox and Google Chrome
Candidate must have experience in a level 2 or level 3 helpdesk environment handling customer investigations
Experience in Government Card, Business Card or TSYS1 pass-thru preferred
Ability to work independently in a fast paced environment
Ability to make clear decisions and escalate issues in a high-risk environment
Strong attention to detail, analytical and problem solving skills
Strong interpersonal and team interaction skills
Strong ability to understand and explain technically related concepts in easy to understand terms
Strong organizational and prioritization skills are required. Education requirements

Customer Service Specialist Resume Examples & Samples

Work towards both independent and team KPI’s to improve business standards, service levels and financial results
Develop and review reports relating to order book KPI’s and transactional activities of the team
Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
Arabic speaking an added advantage
Minimum 2-3 years of customer service related experience

Customer Service Specialist Resume Examples & Samples

2+ years of International experience in a product environment
Bachelor’s Degree or related customer service experience
Customer oriented
Excellent communications skills (verbal and written)
Adept at setting priorities, meeting deadlines and managing multiple tasks

Customer Service Specialist Resume Examples & Samples

Work with sales and customers to resolve special order requirements
Possess good working knowledge of customer policies and procedures, including those contained in customer routing guides and vendor manuals in order to improve customer service levels and avoid costly errors
Participate in cross functional vendor violations research and resolution
Run daily and weekly queries to organize and prioritize his or her work week
Pull information on a monthly basis from vendor portals and report on deficiencies to management
Maintain updated customer information file
Work on special projects and other assignments, as needed
2 years’ experience in logistics and/or large volume, fast paced Customer Service environment
Strong PC skills including detailed/advanced knowledge of Microsoft applications and an intermediate level of Excel required
Fluent in French a plus

Indirect Customer Service Specialist Resume Examples & Samples

Provide excellent customer service to both inbound and outbound calls from the call center
Resolve issues in difficult situations while upholding the department and bank’s policies
Interacts with dealerships and employees regarding questions and issues
Initiate outbound calls to dealership customers on auto titles, reserve issues, or funding issues
Answer questions on inbound calls regarding indirect funding procedures, dealer reserve, title requirements and other departmental functions and policies , both internally and externally with dealerships and internal customers
Follow inquires and issues from initial customer contact through resolution to insure customer satisfaction
Previous indirect operations experience, or experience in a loan operations customer service environment. Indirect processing or operations experience, knowledge of indirect lending, dealer reserve, dealer title procedures and customer service preferred
Must be self-motivated and be able to work well in a fast paced stressful environment with minimal oversight
Must have strong communication, excellent telephone and customer service skills
Must be able to work flexible hours
Indirect Customer Service Specialist - at least 2 years of related experience
Indirect Customer Service Specialist II – more than 2 years of indirect customer service experience

Customer Service Specialist Resume Examples & Samples

Provide exceptional customer service to internal sales team, accounts, and e-com customers via phone and email
Answer inbound calls including placing orders, troubleshooting website issues, processing returns, answering questions
Responds to sales team, accounts, and e-com customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
Root Cause Analysis Capabilities – Quickly identify pain-points for customers and the business
Solutions Oriented Analysis– Work with team members to improve processes and improve the customer experience
3-4 years’ experience in a fast paced service environment
High School Diploma – Required
Some College – Required

Customer Service Specialist Senior Resume Examples & Samples

To manage the order to cash cycle based on strong relationships with our customers and meeting their needs in a cost efficient manner
Manage customer order from reception to delivery. Monitoring and reporting of shortages and issues with orders
Manage payment process with customers including payment collection, supplier receivables
Manage customer claims, monitoring reasons and propose solutions
Ensure complete and regular exchange of information with Sales Department and Supply Chain management concerning customers
Communicate customer constraints / requests to other supply chain teams
Build customer relationship

Customer Service Specialist Resume Examples & Samples

Primary point of contact for communication with
2-4 years of professional work experience, with 2-3 years of insurance experience preferred
An understanding of entry level accounting preferred
Communicates effectively with others: Speaks and writes in a clear and concise manner to coworkers, supervisors and customers
Solves problems: Examines and interprets information from different sources; formulates effective action steps to resolve problems
Commits to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details
Applies job and technical knowledge: Understands job expectations and applies accounting/finance knowledge, skills, and abilities in the appropriate situations
Acts with integrity: Demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and shareholders interests
Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction. Places the needs of the business and clients above personal needs when necessary

Customer Service Specialist Resume Examples & Samples

Coordinate operations of cash registers which includes opening and/or closing registers; verifying starting and ending banks; perform cash pickups at all transactions; Call for authorization and imprinting of cards
Assist in training new Retail Service Associates on cash register operations and procedures
Create break and lunch schedules for each register area every day
Organize and return all fitting room merchandise to the selling floor
Assist in maintaining merchandise visuals, making pricing signage to reflect any changes/revision assisting in markdowns on the selling floor
Greet and assist customers on the selling floor and provides superior customer service
Authorize all employee sales at the customer service desks
Experience in a store leadership role or leading a retail department is preferred
Previous experience in apparel environment is desired
Communication, interpersonal and organizational skills
Self-motivated with demonstrated initiative
Ability to deliver superior customer service
Frequently lift and/or move up to 20 lbs., occasionally lift and/or move up to 50 lbs

Commercial Customer Service Specialist, Czf Resume Examples & Samples

Receive incoming customer calls from M&T Bank Commercial Customers using premier customer service and telephone skills
Answer inquiries and resolve complex customer issues for all treasury management and merchant services products
Research and follow up until resolution including necessary forms or outbound calls as needed. Deliver resolution to the customer and own the inquiry fully. Engage operational area when needed
Utilize a wide range of technology. Ability to navigate related software and systems, web applications, mainframe applications, and appropriate documentation to resolve inquiries
Work directly with external business and commercial customers, product managers, sales representatives and treasury management operational staff to resolve product issues, customer problems, and routine inquiries
Handle training calls teaching commercial customers how to utilize on-line products as well as supporting first level technical trouble shooting including system web applications and hardware functionality, log on problems, and password resets. Commercial Service Team encompasses direct support of the following: Treasury Management & Merchant customers, Treasury Management & Merchant operations, Treasury Management & Merchant sales and product management, branches, Commercial Bank regional customer service, and relationship managers and liaisons
The ability to impact the Bank’s mission is through providing a competitive advantage in delivering premier service to the largest commercial customers
By supporting the servicing needs and making a positive experience for each customer we service; the relationship with the bank as a whole, customer retention, sales opportunities, and bank profitability are all positively influenced. Minimum Qualifications Required

Customer Service Specialist Resume Examples & Samples

Review documentation packages to ensure that all documents have been received and has been properly authorized by a Documentation Specialist
Adhere to processing timeframes for unit processes
Accurately enter client and document information in databases and applications
Complete established procedures for preparing and submitting manual wire requests
Process check referrals and resolve related issues
Resolve assigned client requests within the established timeframes
Organize legal documentation for storage at off-site facility
Assist in completing special projects and initiaives within the unit
Optimize and continuously upgrade skills and usage of tools provided to deliver high-quality service to the client
Identify opportunities to streamline/improve processes where feasible
Protect clients and the bank by consistently adhering to internal risk controls
Train team members with less experience
Represent the Global Treasury Management (GTM) Documentation Team as a subject matter expert for the assigned processes during meetings, in problem resolution and in research activities
General knowledge of treasury management products/services, desirable
Working knowledge of PC and office automation applications including hardware, software, and networking as applicable to perform the job effectively and efficiently
Excellent oral communication skills and interpersonal skills,
2+ years customer service experience preferrred
Ability to plan, arrange and set daily priorities
Ability to adapt quickly to changing situations and priorities

Temporary Customer Service Specialist Resume Examples & Samples

Review of order book to ensure customer requested delivery is achieved
Support business on delivery of sales and financial targets and objectives
Superior attention to detail and accuracy
Ability to contribute to a team environment where performance is measured
Fluency in French & English language

Customer Service Specialist Resume Examples & Samples

Proven customer service skills and a passion for delivering outstanding customer experiences
Successful experience in contact center or retail environments
The ability to manage own performance and work independently as well as in a team environment
The ability to adapt to change and work in a fast pace environment
Advanced troubleshooting and conflict management skills
The ability to maintain a positive and professional demeanor
Outstanding attendance and flexibility to support peak volumes and other customer needs
Successfully passed skills assessments
Extensive new hire and ongoing training
A highly competitive wage with structured increases based on hours worked
The ability to earn performance incentives
Participation in an extensive recognition program
A generous employee discount for all Nordstrom businesses
Opportunities for growth, development and promotions
An outstanding, fun and dynamic contact center environment
A choice of dedicated or flexible workstations
Free-parking with easy commute (Cedar Rapids only)

Customer Service Specialist Resume Examples & Samples

Superior verbal communication skills
Ability to work in a fast paced ever changing work environment
Conflict resolution experience
Bilingual (Spanish/English) preferred
One or more years of receptionist or call center experience

Commercial Customer Service Specialist Ii Czr Resume Examples & Samples

Research and follow up until resolution including necessary forms or outbound calls as needed. Deliver resolution to the customer and own the inquiry fully. Engage operation area when needed
Handle training calls teaching commercial customers how to utilize on-line products as well as supporting first level technical trouble shooting including system web applications and hardware functionality, log on problems, and password resets
2 years customer service work experience supporting a suite of complex products and services

Customer Service Specialist Resume Examples & Samples

6 months experience within a retail environment preferred
Must be able to score successfully on two skills assessments
Ability to work a set schedule, with required overtime as business need
Flexibility during peak hours and severe weather
Demonstrate conflict management skills and maintain a professional composure

Customer Service Specialist Resume Examples & Samples

Strong interpersonal and people skills
Ability to research and problem solve complex issues
Proven self motivation skills
Life Insurance license or obtains within 90 days
Series 6 Securities registration or obtains within 90 days
Candidates with previous Insurance sales experience preferred
Candidates with call center background preferred

Customer Service Specialist Resume Examples & Samples

Answer customer inquires via an 800 line to achieve departmental standards
Support and service new and renewal business
Evaluate client needs and make appropriate coverage recommendations
Quote coverage changes
Complete all client service requests within targeted timelines
Investigate and answer coverage inquiries; provide support to other members of the business unit; provide ancillary support as needed; clearly and appropriately document account according to department standards
Manage daily telephone coverage to achieve departmental standards
Minimum 1- year previous customer service experience within the Property and Casualty insurance industry
Having an active Property and Casualty license is preferred or have the willingness to obtain one upon hire
Required to have strong working experience utilizing Microsoft Office Suite products such as: Outlook, Word, Excel, PowerPoint
Ability to identify priorities based on business needs
Anticipate client needs
Ability to Multitask

Customer Service Specialist Resume Examples & Samples

Deliver world standard client service by answering telephone inquiries timely, accurately and professionally
Maintain the required performance standards in work quality
One year of experience in a customer service role or related client contact
Experience within the banking and/or finance industries

Customer Service Specialist Resume Examples & Samples

Accountable for providing solutions to customer and HR partner inquiries (phone / email) on the full suite of HRSS products with appropriate use of Knowledge Library and Citi For You tools to meet all accuracy, timeliness, satisfaction and NPS metrics
Responsible for providing solutions to customers and HR partners at the first point of contact to meet and exceed expectations
Accountable for educating customers and HR partners in the use of self service tools (Employee Self Service, Manager Self Service, Citi For You)
Responsible for keeping the customer informed of progress with their inquiry when seeking assistance from a SME to provide a solution to the customer or HR partners inquiry
Actively contributes to team discussions to identify opportunities for continuous improvement to streamline processes, improve accuracy, and strengthen controls to support Philippines Service Delivery to achieve productivity goals
Actively contributes to team discussions on customer and HR partner satisfaction / NPS feedback and Business Performance Metrics to identify pain points, solutions and actions to continuously improve the customer and HR partner experience
Accountable for identifying and informing manager of content in Knowledge Library and Citi For You which needs to be updated
Provides support to HRSS Managers, Team Leaders and Service Delivery Manager as required
Contributes to a culture of continuous improvement within the HRSS team
Maintains the highest level of teamwork within HRSS
Performs other related functions that may be assigned from time to time, or as deemed necessary by the business
Preferably 2 years experience in a Customer Contact Shared Services, HR Operations/ Administration work environment
Ability to think on your feet with demonstrated success in problem solving, researching and resolving customer inquiries
Working knowledge of HR systems (including Peoplesoft) highly desirable
Strong and Fluent English written & verbal communication skills
Strong interpersonal and relational skills
Ability to work in an environment where compliance with processes and procedures is of priority
MS Office Suite skills (word, excel, outlook)
Ability to plan and manage own time
Mature with high attention to detail
Educated to diploma / degree level
Logical, analytical and rationale
Strong team player, willing to learn and share experiences with other team members
Ability to work in a fast paced environment with constant deadlines
Highly motivated, organised and methodical
Treat everyone with dignity and respect
Create an environment where talent thrives
Act with urgency, courage and conviction
Inspire excellence - be the standard
Be accountable promote - own the outcome
Be unselfish - empower others
Reward results - meritocracy
Act with integrity - do what is right
Collaborate - be a team
Leadership – it begins with you

Customer Service Specialist Colorado Service Center Resume Examples & Samples

Answer account questions and locate account numbers for cardholders shopping in Nordstrom stores while providing an unmatched customer experience
Use your financial and credit knowledge to review / process requests for account maintenance, status updates, payments, errors and letter requests
Troubleshoot and resolve customer inquiries regarding online enrollment, passwords, sign-on issues and other online-related questions

Customer Service Specialist Resume Examples & Samples

Understand and apply complex National Flood Insurance Program rules and regulations to individual flood insurance policies
Process all insurance agent inquiries which may include
Applications, endorsements, cancellations, renewals, and written inquiries
Process flood insurance policy information using technical systems such as the AS-400, Nautilus, National Flood Services-StoneRiver website, FEMA website, public records, and report queries
Communicate complex technical information to agents using written and/or verbal communication
Meet minimum performance standards determined by Key Performance Indicators
1+ years of office and/or administrative background
Customer Service experience including telephone contact
Previous insurance and/or call center experience helpful
Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail
Ability to work with frequent and multiple policy, procedure, and regulation changes

Customer Service Specialist Resume Examples & Samples

Use your financial and credit knowledge to review/process requests for account maintenance, status updates, payments, errors and letter requests
Support store sales growth of Nordstrom tender and Rewards programs and educate customers on the programs and their available benefits
Adhere to all bank policies, procedures and practices and maintaining a clean, safe and accident-free work environment that complies with all bank safety rules

Customer Service Specialist Resume Examples & Samples

Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
Proven customer facing experience
Fluent in English and French (Spanish or German is a plus)

Customer Service Specialist Resume Examples & Samples

Ability to work any shift (between 7:00 a.m. and 6:00 p.m.) and overtime during our busy season. Flexibility is necessary and required
Proficiency with technology
Experience in mail order and/or retail pharmacy setting
Experience as a Pharmacy Tech, Medical Tech, Medical office administrator or CNA

Customer Service Specialist Resume Examples & Samples

Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, and fax
Trouble shoot customer issues, owning them until a full resolution has been obtained
Undertake a variety of tasks associated with the high service delivery of our customers. Equally they will be expected to maintain all documentation and train others on key aspects of the role
Respond to all first level technical support of software and administrative issues, as defined in procedures
To work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service
Cover other roles within the Customer Service Centre as and when needed
Excellent communication skills, both over the telephone, written and face to face

Customer Service Specialist Resume Examples & Samples

Experience as a Customer service specialist within international companies (preferably Beauty or FMCG)
Someone very proactive and structured
Willingness to optimize processes for better division performance
Build the Luxury Customer Service division popularity in Company
Strong SAP system knowledges
Fluent English (or/and French)

Customer Service Specialist Resume Examples & Samples

Managing and answering partner requests regarding online marketing programs and campaigns that arvato is operating for its clients
Working with an industry leading CRM platform
Updating internal and external FAQs
Reporting & analyzing relevant KPIs
Coordination with in-house teams and external partners

Closing Customer Service Specialist Resume Examples & Samples

Two to Four year's previous Closing/Processing experience required
Extensive knowledge of real estate documentation requirements and the closing process
Extensive knowledge of Conventional, FHA, VA, Bond, Construction, 203K, Land Trust and Living Trust loan Closings or a strong mix of listed loan types
Excellent written and verbal communication skills
Strong PC skills (MS Office) required
Must have experience with Mortgage origination systems, platforms tools and technology
Demonstrated organizational skills
Demonstrated teamwork and customer service skills
Demonstrated leadership skills

Customer Service Specialist Resume Examples & Samples

Please be sure that your resume and application demonstrates the following qualifications with examples of past performance. Only highly qualified candidates will be interviewed. Candidates that do not demonstrate the minimum skills will not be considered
O At least one year customer service and/or call center experience
*We thank all applicants for their interest in this position, however only successful candidates selected for an interview will be contacted***

Customer Service Specialist Resume Examples & Samples

Handle inbound and outbound calls via 800 lines
Respond to customer communication via an email management tool
Maintain service, quality and timeliness standards
Support On the Job Training/new hire onboarding
Utilize quality monitoring programs in Sales/Service
Support implementation of production standards in Sales/Service and cross department as assigned
Determine customer requirements and expectations in order to recommend specific products and solutions
Interact with other departments on various projects including new programs, products and technology
Lead or participate in special projects as needed
Prepares and reviews operational reports as needed
Life, Accident & Health license required within 3 months of hire and P&C license required within 6 months of hire
Demonstrated skills and abilities to be goal-oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent written communication skills for customer correspondence
Ability to provide excellent quality service to customers
Demonstrated ability in handling details and key follow up capability
Strong MS Office (Word, Excel and PowerPoint) skills required
Reporting tools experience- - Analytical experience; reviewing and analyzing report data
Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
Strong communication, organizational and interpersonal skills
Ability to work independently and as a team member
Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products
Preferred is a candidate with a minimum of LAH licensing and variable lines product experience

Customer Service Specialist Resume Examples & Samples

Answer account questions and locate account numbers for cardholders shoppng in Nordstrom stores while providing an unmatched customer experience
Use your financial and credit knowledge to review/process requests for account maintenance, status updates, payments, errors, and letter requests
Troubleshoot and resolve customer inquiries regarding online enrollment, passwords, sign-on issues, and other online-related questions
Adhere to all bank policies, procedures, and practices and maintain a clean, safe and accident-free work environment that complies with all bank safety rules

Customer Service Specialist Resume Examples & Samples

Answer the customer service telephone to initiate requests by customer pertaining to hardware, software, maintenance and procedural problems
Using the customer service “ITSM Front Range”, identify, diagnose, document and resolve or dispatch the customer problem. Places outgoing calls to follow up open problems
Support operational functions of EPOS systems in all specialty store formats
Maintain a working knowledge of the production levels of IBM 46xx Point of Service (POS) systems and store transaction levels
Support credit, pricing, reporting, polling and email systems
Support language requirements for the INTERNATIONAL phone split
Provide support to the field
Assist with Store Systems project assignments as needed
Requires an Associate's degree and 2-3- years related experience
Experience working on cross functional teams, multitasking and managing time independently with little direction
Strong organizational and interpersonal skills
*

Customer Service Specialist Resume Examples & Samples

Be punctual and meet attendance requirements
Accept direction and conduct business according to defined standards and policies
Provide on-call support as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the on call period
Work special shifts when required to support activities or to train associates
Adhere to all corporate security policies and standards as they relate to job duties
Coordinate effectively with other team members to solve problems, support the implementation of computer systems and resolution of store problems
Analyze, document and provide recommendations for efficient resolution of business needs
Understand process flows as it relates to business systems
Develop training plans as needed. Provide training to new and existing associates
Prepare all necessary documentation to implement software applications and solutions, in accordance with standards and policies
Meet established deadlines for assigned tasks
Demonstrate proper sense of urgency for critical store related issues. Escalate critical issues to the proper business partners as appropriate
Communicate and interact professionally with internal and external vendors and contacts
Enhance technical knowledge by learning new and existing programming languages, vendor software, applications and databases through formal, informal and on-the-job training
A bachelor’s degree from an accredited university or college with course work in Computer Science, Management Information Systems or a closely related field
Demonstrate skills OR the aptitude to learn how to support business systems in an environment utilizing many tools
Demonstrate the ability to professionally communicate in verbal and written skills
Advanced experience using standard desktop PC applications such as email, MS Word and MS Excel
Demonstrate skills OR the aptitude to learn various testing methodologies
Demonstrate skills OR the aptitude to learn basic dataflow and business process flow
Provide technical analysis of problems associated with system data flow Worldwide
Work with IS&T and Business Partners to create and execute test plans for system changes/enhancements for training purposes
Perform Worldwide support for multiple POS systems and communication platforms
Critical Period Support - Partner with FSC, Telecom and other teams to ensure accurate and timely processing goals are met

Customer Service Specialist Resume Examples & Samples

Ensure the shipability of product for their assigned accounts to achieve the financial targets of the company.Process EDIs and keying bulk orders
Analyze order confirmations from accounts
Resolve discrepancies, unit mismatches, style, color, and price issues
Ensure that all order adjustments are reflected and proper documentation is on file in a timely fashion so orders can ship
Work with Sales for extension as well as confirmation from the accounts
Liaison with internal and external partners on order questions, work to resolve order issues
Monitor and follow up on customer orders for special events, new store openings, and advertised merchandise. Communicate order status to Sales and others as appropriate
Research and resolve return and refusal problems with Wholesale Sales and distribution
Research charge backs and provide proper dispute documentation as they relate to assigned accounts
2-5+ years of customer service experience specifically with major accounts a must
Extensive experience with EDI as well as Full Circle system preferred
Background in apparel, fashion, or related field is highly desirable
Strong documentation and reporting skills
Excel proficiency highly preferred
Strong verbal and written communication

Customer Service Specialist Resume Examples & Samples

Manage order processing, invoicing and claims according defined procedures
Perform Credit management, follow up of overdue payments and reconciliation of payments
Coordinate delivery process with logistic partner
Work in close collaboration with KA Customers
Document reconciliation and archiving
Inform superior for all problems that cannot be solved by applying standard procedures

Customer Service Specialist Resume Examples & Samples

Position requires the ability to hear and communicate clearly, orally and in writing
Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Capable of using a keyboard effectively
Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds
Occasional travel to meetings or outside training may be required

Customer Service Specialist Resume Examples & Samples

Preferably 2 years experience in a Customer Contact Shared Services, HR Operations/Administration work environment
Ability to think on your feed with demonstrated success in problem solving, researching and resolving customer inquiries
MS Office Suite skills (word, excel, and outlook)
Highly motivated, organized and methodical

Sheffield Customer Service Specialist Resume Examples & Samples

Various other duties including
Computer skills (Microsoft Word and Excel)
Willingness to work a flexible schedule/overtime as needed
Bi-lingual (Spanish)

Customer Service Specialist Resume Examples & Samples

Complete order management responsibility for assigned account structure
Ability to work independently and make independent decisions
Possess authority to deviate from established policies and procedures, when necessary
Daily report resolution
Build upon, develop, and strengthen Retailer relationships
Request order extensions for late product
Secure print screens from retailers for all order date/and or price changes
Partner with Sales team to follow up on monthly order confirmations. Analyze confirmations against original market commitments to insure order integrity is maintained at style, price and unit level. Take immediate steps for resolution and follow-thru with appropriate areas – customer, Sales and Finance
Attend market appointments to gain product knowledge and build relationships
Process all style additions/revisions/deletions, based on market performance
Expedite rush orders
Work with Sales Operations to cancel oversold styles
Contribute to weekly divisional operation meeting by providing past cancel, unconfirmed, and hold units/$, to help calculate monthly/quarterly risk
Research and provide necessary documentation for charge-backs
Resolve all customer refusals
Assure ship-ability of product for brand and prevent leakage that will negatively impact the financial targets of the division and the profitability of the Company
Monitor and follow-up on customer orders for advertised merchandise, new stores, Personal Appearance Events. Track product flow and collaborate with Manager on appropriate routing alternatives as needed
Receive customer orders via mail, email, fax, or regular mail
Process orders via multiple order entry systems
Provide shipping updates
Process return authorizations
Upload seasonal market orders
EDI order upload
Resolving all EDI errors
4 year college degree
Minimum of 2-4 years experience in a fast paced, deadline driven Customer Service, Sales, Retail and or Marketing environment preferred
Ability to work in and contribute to a collaborative team environment
Must possess strong analytical skills, strong attention to detail
Propensity to think critically and tactically, proven problem solving skills
Effective verbal and written communication skills with all levels of the corporation
Must be able to develop credible and collaborative business relationships with both the external and internal customers
Must be well organized, ability to multi-task
Proficient in Microsoft Word and Excel

Customer Service Specialist Resume Examples & Samples

OLI – processing on line investments for clients timely and accurately
Credit overdraft reporting and monitoring
Managing credit lines updates and renewals for clients for which an expert level of Microsoft Excel is required
Managing main Customer service listing of all accounts – including accounts opened and closed and ORR rate tracking
Performing purchasing duties for client branch supplies
Processing Stop payment requests for non SDR ready clients
Managing reconcilement initiatives for the department
Scanning Client account opening documents and product agreements
Management of incoming correspondence as per procedures to ensure proper controls
Answering centralized client phone lines
Completing bank confirmations and credit inquiries for clients
Investigating and resolving client inquiries timely and accurately – entering cases into STaRS system
Provide backup coverage for other CSR/CSO when warranted
Minimize risk to the bank through increased knowledge of procedural requirements
Working on special projects as assigned (Currently Project “Clue” ) – working closely with Product
Working closely with Tech team to automate manual processes with credit work
5 - 7 years of banking related experience) preferably in Payments, cash management and credit
Advanced knowledge in Microsoft Excel, Word and Outlook
Knowledge of use of Citigroup proprietary applications such as GL Canada, Global Operations Centre, Citi Direct, PIREL, RAPID, STaRS, eCommit, On-line Investment processing platform and Billing Information System
Excellent listening skills
Analytical and creative skills
Work Organization & Multi-tasking skills
Investigation and problem solving skills
Ability to perform effectively under pressure
Well-developed working knowledge of the business environment
Expert level proficiency in and MS Office applications, in particular Excel
Flexibility in working hours- willingness to support operations during holidays/COB testing
Proven experience and willingness to own an issue and bring it to completion while maintaining a strong client focus
Demonstrate ability to understand and address client needs
Deep understanding of the product or process that they support
Demonstrates a positive attitude at all times

Customer Service Specialist Latam Resume Examples & Samples

Proven customer facing experience with LATAM based customers
Sales experience within a controlled environment of advantage
Ideal Candidate
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Working knowledge of SAP of advantage
Negotiation-oriented
Focus on results
Curiosity and innovation
Trustworthy

Concierge Customer Service Specialist Resume Examples & Samples

Patient-oriented
Experience in the Healthcare industry
Prior experience with Patient Access, Scheduling, Authorizations or Patient Navigation

UK Customer Service Specialist Resume Examples & Samples

Demonstrate ability to coach staff
Ability to communicate in various formats with seniors and peers (good news, results, issues)
Continually improve the client experience
Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via internal systems
Consistently look to assist Section Manager with their workload
A proven track record of extensive years experience within Financial Services / Banking
Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment
Must demonstrate a proven track work record
Relevant 3rd level experience

Customer Service Specialist Resume Examples & Samples

Typically requires a High School degree or equivalent and 6 years of customer service experience including 2 years specific experience in the assigned area
Broad application of customer service techniques and practices
Strong knowledge of operational procedures for the assigned department
Proficient knowledge of Word and Excel and the internal software of the assigned department
Applicant must be detailed oriented, able to meet prescribed time constraints (work under pressure), and the ability to multi-task
Work schedule: M8:00-5:00 T8:00-5:00 W8:00-5:00 TH8:00-5:00 f8:00-5:00

Customer Service Specialist Resume Examples & Samples

Answer customer inquiries via and 800 line to achieve targeted department service levels and quality standards
Accurately explain Professional Liability to callers
Investigate and answer coverage inquiries; provide support to other members of the business unit; provide ancillary support; clearly and appropriately document account according to department standards
Pennsylvania Property and Casualty License preferred; otherwise required within 6 months of hire
Manage daily telephone coverage to achieve department service levels
Position hours: 9 am to 6 pm
2 years insurance experience
Call Center customer service experience required

Customer Service Specialist Resume Examples & Samples

Must be punctual and meet attendance requirements
Ability to work with various managerial staff
May be required to perform additional duties as assigned by management
Supports International calls by utilizing third party translation services when needed
Maintain a working knowledge of the Store Hardware environment and Software systems
CompTIA A+ Certification
Basic knowledge of laser jet printers

CPS Sg-customer Service Specialist Resume Examples & Samples

Demand Management
Process sales orders and forecast received from customers through SAP system to initiate the manufacturing process and meet customer requirements
Follow through the entire order cycle from order receipts to production, product release, shipment and final delivery to customers
Actively manage future demand and drive forecast accuracy by working with Bottlers and Business Units (BU), involving the analysis of historical sales, bottlers’ future forecast, BU rolling estimates and market performance
Constantly drive improvements in forecast accuracy by comparing the latest Bottler’s orders and forecast against the Rolling Estimates and previous month’s forecast. Understand the changes and work with Planning to prioritize orders and shipments, while at the same time, driving improvement in forecast accuracy with the Bottlers and BU
Lead Collaborative Planning, Forecasting and Replenishment (CPFR) with Bottlers. Drive weekly teleconferences with Bottlers to review open orders and forecast. Understand market changes and drive priorities and downstream activities with Planning. Communicate shipment plan and Commercialization project status to Bottlers. Be their partner of choice
Lead in Sales and Operations Planning (S & OP) Review with Bottlers
Lead in monthly and yearly Operations Review meetings with Bottlers to review business performances and business outlook / forecast. This includes Commercialization timeline, new products forecast, complaints and improvement initiatives
Effectively manage all customer complaints by logging and acknowledging all complaints within 24 hours. Facilitate root-caused investigation within the respective CPS, providing status update and follow through on corrective actions with Bottlers
Perform trend analysis and drive improvements in customer satisfaction
Product / ingredient registration with authorities
Proactively identify areas of improvements and drive improvements
Outbound shipment documentation control
Ensure completeness of shipment documentation and registration requirements for outbound shipments
Monitor progress of new product introduction and first customer shipment timeline. Ensure documentation and processes readiness for first customer shipment
For on-going active products, monitor the status and needs for logistics documentation, trigger Finance, 3PL or relevant departments for the generation and renewal of Cost Statement or other documents

Customer Service Specialist Resume Examples & Samples

Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
# Qualifications: *
Previous call center experience highly preferred
Well-developed problem analysis and decision-making skills
Strong technical aptitude

Italian Customer Service Specialist Resume Examples & Samples

Own and drive process improvement and team results
Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures
Lean knowledge an advantage
Excellent written and verbal communication skills

Customer Service Specialist Resume Examples & Samples

Excellent knowledge of Supply Chain and/or Logistics
Strong ERP/SAP knowledge an added advantage
Team player with high planning, organizing and reporting abilities
Fluency in Farsi
Arabic and French speaking an added advantage

Customer Service Specialist Resume Examples & Samples

Serves as first point of contact and key resource for the customer’s routine service issues, assist in troubleshooting concerns, policy explanation, and updating account information. Ensures that all pertinent information is gathered and accurately entered to make sure there is prompt resolution. Receives guidance from Coaches as needed to process these requests
Continue to develop understanding of systems and procedures to educate clients on their policies and any new services they acquire
Respond directly to information requests initiated by customer’s utilizing a variety of systems. Provide information to customers and work with appropriate internal associates to resolve any outstanding questions
May process routine service transactions which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
For those individuals meeting and exceeding expectations, a Client Service Career Progression Matrix is available to assist individuals in developing towards an Associate Care Professional, Technical Supervisor or Team Leader
Excellent telephone etiquette and verbal communication skills
Ability to process information over the phone and be able to react quickly & appropriately
Ability to learn quickly and retain information while demonstrating solid decision making abilities
Ability to adapt to new technologies, Navigate multiple computer screens and software applications while interacting with customers
Effective time management and problem solving skills
Work independently and exercise judgment, logic, integrity and initiative
Work exposure to situations such as those that occur in a high volume call center which includes the ability to maintain composure in a high production and changing environment
Previous experience in a professional office environment
Auto, Home and Umbrella insurance industry knowledge and/or experience

Customer Service Specialist Resume Examples & Samples

Greet and assist walk-in customers and visitors
Route incoming phone calls from customers and advertisers
Manage the lobby area
Perform general office, data entry and administrative tasks

Customer Service Specialist Resume Examples & Samples

Provide telephone support for numerous programs by answering client inquires via multiple 800# lines while meeting process and quality standards
Provide support and service for new and renewal business and for correspondence and midterm changes
Perform research to answer coverage inquiries
Provide support to other members of the business and special projects as required – manager may change assignments/duties to meet business needs
Follow department procedures to clearly and appropriately document accounts
Track activity and update reports on a daily basis
Analyze and report on campaign efforts, existing programs and special projects
Assess, analyze and process applications for incomplete and inconsistent information
Provide excellent customer service to our insureds
Submit referrals to carrier, recommending appropriate action
Analyze and report on special department initiatives, existing programs and new programs
Interact with customers, clients, insurance carriers and internal sources providing information about coverage verbally and in written form
P&L License preferred with the requirement to get it within 6 months
Professional and courteous telephone skills when talking to customers and internal colleagues
Ability to multi-task and handle high volume of calls efficiently and accurately
Availability to work overtime
2 – 4 years customer service experience

Customer Service Specialist Resume Examples & Samples

Deal directly with customers either by telephone or electronically
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer order verifications
Process orders, forms and requests
Strong communication skills; both oral and written
Strong problem solving skills. Must be able to work under pressure
Working knowledge of customer service principles and practices
Footwear product knowledge
Proven track record of putting customers first
Retail sales experience
Some store visits required from time to time
Be able to work shifts as required, as part of a rotation within the team
Ordinary level of concentration with moderate interruptions
Be able to accept direction from several sources
Bilingual (English and French) is an asset

Customer Service Specialist Resume Examples & Samples

Responds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail
Maintains work guidance and performance measures to meet goals for delivery of service
Work to resolve escalated requests with minimal supervision
Develop and monitor work guidance and performance measures to meet goals for delivery of service
Maintain quality of service and responses provided to customers
Assist in resolving problems and issues that arise with internal and external customers
Report to management on accomplishments, achievements and productivity
Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Beyond High School Diploma or equivalent required and/or training
3 years experience in a large scale, complex, multi-function call center environment
1 years experience in a task lead or supervisory role
Child Support experience a plus
Demonstrated strong organizational and interpersonal communications skills
Excellent analytical, problem solving, and management skills
Considerable interface by phone and/or in-person with internal users, external customers and external vendors necessitates tact and strong verbal communication skills
Dependable work history
PC skills: Microsoft Windows, Word, Excel, and Outlook
Professional appearance and behavior mandatory

Customer Service Specialist Resume Examples & Samples

Provide performance feedback to Associates and aid in the preparation and development of formal reviews and informal discussions
Develop materials for and conduct/facilitate department and business unit meetings
Lead associates in process improvement initiatives
Perform capacity planning to ensure consistent of our service promises to our customers
Assist in workforce management to ensure satisfaction of work unit objectives
Act as technical resource for unit processes and procedures
Identify department training needs and prepare training material for internal and external business audiences
Develop, prepare, provide analysis for, and present unit reporting
Coordinates and performs where necessary fraud, accuracy, and control reviews including findings reports and control gap analysis
Appropriately resolve escalated participant issues

Customer Service Specialist Resume Examples & Samples

Heavy phone use
Proficiency in using computers
Proficiency in using MS Word, Excel, and PowerPoint
Creative writing skills

Customer Service Specialist Resume Examples & Samples

Proficient in Microsoft Office. Must have ability to multi-task and prioritize work flow
Strong interpersonal skills and the ability to empathize with clients
Strong attention to detail and organization skills
Minimum of 1 year of customer service experience / call center experience

Berkeley Customer Service Specialist Resume Examples & Samples

Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback
Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
Performs unique transactions such as special orders, Outdoor School sign-ups and special ticket sales
Effective communication skills
Availability to work a flexible schedule based on business needs, including evenings and weekends

Customer Service Specialist Resume Examples & Samples

Strong critical thinking and troubleshooting skills
Writes and communicates clearing and effectively
Resourceful and creative when solving problems and developing ideas
Adapts and learns new technology quickly and easily, including new applications and tools
Thrives in a collaborative team environment and also works well independently
Curious and passionate about learning new skills and subjects
Displays a service-oriented attitude
Comfortable interacting via social media channels
Assists customers using a blend of proactive and reactive methods
Reactive

Temporary Customer Service Specialist Resume Examples & Samples

Manual extraction of all reports from AFS (SAP)
Reports to be clubbed into single reports for daily use
Ensure timely and accurate reports are provided to internal parties & customers
Extensive Microsoft Office skills are a must for this role
Strong knowledge of SAP is added advantage
A strong analytical skills
Extensive experience in data extract/reporting software
Fluency in English is a must
Strong knowledge of Customer Service, Supply Chain and/or Logistics
Fluency in French & Arabic or additional languages are an added advantage but not essential
Interpersonal communication skills
University degree in Business and administration, Supply Chain or Logistics
Minimum 2-3 years of overall work experience in reporting analyst, customer service, or Logistics

Sheffield Customer Service Specialist Resume Examples & Samples

Handle customer inquiries through the life cycle of a loan from boarding through payoff and release of lien or title
Have a working understanding of internal policies and practices related to loan activities
Process payments for call in customers via credit card and checking/savings accounts
Understand how to read loan account histories including payment application, payment postings/reversals, fee assessment, and payoffs on multiple collaterals
Solve a variety of customer issues including being the first line of assistance for escalated calls and complaints
Maintain the required performance standards in work quality regarding the duties outlined below
Assist Accounts Receivable by logging incoming checks for deposit, researching returned customer refund checks, and logging fee waivers
Perform to minimum call grade standards
Assist in marketing to clients the usage of web functions and recurring ACH
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Customer Service Specialist Resume Examples & Samples

Ability to communicate in various formats with internal seniors and peers (good news, results, issues)
Demonstrate influencing and negotiating skills
Interact with contacts within corporate clients via telephone, fax and e-mail
Represent the department on Client Visits
Greek language would be an advantage
Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment whilst having the opportunity to build knowledge within multi market teams
Works as a partner
Lives our values
Delivers results
Strong Leaving Certificate or equivalent

Customer Service Specialist Resume Examples & Samples

Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
Work with small business customers on service directory needs
Answer and route phone calls
Serve as a back-up in placing obituaries, entering display orders, pulling tearsheets, and creating reports

Customer Service Specialist Resume Examples & Samples

Gestione del contatto con il cliente nel pre e post vendita nel rispetto delle procedure e delle policy aziendali
Inserimento e manutenzione ordini su sistemi aziendali
Sviluppo delle attività inerenti alla gestione dell’ordine dal punto di vista commerciale (raccolta, controllo e manutenzione degli ordini e verifica delle consegne)
Controllo e invio conferme d’ordine e pro-forma ai clienti
Analisi proposte di spedizione e emissione liste di prelievo
Richieste a clienti di pagamenti anticipati, gestione lettere di credito, emissione note di credito
Inserimento e aggiornamento su sistemi aziendali di anagrafiche clienti
Gestione delle problematiche di difettosità della merce inviata e degli eventuali resi e disponibilità di magazzino
Supporto a franchising su sistema RIS per movimentazione prodotto
Esperienza pregressa di almeno 2 anni nel customer service
Conoscenza note di credito, metodi di pagamento, proforma
Ottima conoscenza del Pacchetto Office
Ottima conoscenza della lingua inglese, buona conoscenza della lingua tedesca
Conoscenza della lingua francese costituisce carattere preferenziale

Customer Service Specialist Resume Examples & Samples

Provide personalized support to returning customers
Create customer quotes, providing information about pricing, part availability, and shipping
Assist customers with parts identification utilizing parts manuals and technical supportEnter customer orders with a high level of accuracy
Proactively inform customers of important order changes
Maintain customer accounts
Address customer concerns, rectifying any errors
Ability to work 10am-3pm
A passion for assisting customers
A willingness to go the extra mile
Ability to multi-task without sacrificing accuracy
Capacity to adapt to change in a fast paced atmosphere
Ability to thrive within a team atmosphere
Exceptional conflict resolution skills
Bilingual in English and Spanish a bonus

Customer Service Specialist Resume Examples & Samples

Answer incoming calls to support customers through the ordering process
Process orders received via fax or email accurately and timely
Manage the entirety of the ordering process; ensuring order accuracy, updating order changes, and delighting customers
Proactively communicate with customers to give updates on important order changes
Promote Parts Town resources and capabilities to new customers
Assist customers with parts identification utilizing parts manuals and technical support
Enter customer orders with a high level of accuracy
Ability to work 10am - 7pm
A passion for helping customers
0-3 years’ experience in customer service
The drive to exceed company goals and customer expectations
Capacity to adapt to change in a fast paced environment

Temporary Customer Service Specialist Resume Examples & Samples

Demonstrated experience providing either internal or external service support (help desk, call center, etc); And/or training; And/or equivalent combination of education and experience
Experience with communicating directly to external customers
Experience working with non-technical personnel
Mobile application support experience preferred
Knowledge of website settings and mobile device functions
Eagerness and ability to learn and be trained on the specific processes required for the position

Customer Service Specialist Resume Examples & Samples

60%
10%
Current Windows and MAC operating system
Current versions of Microsoft Office software
Zendesk or similar Customer Service support software

Customer Service Specialist Resume Examples & Samples

University or College degree preferred- High school diploma or equivalent required
Minimum 2 years’ experience in a Customer Service role
Proficient with computers and technology coupled with advanced working knowledge of MS Word & Excel
Excellent verbal, written and communication skills to liaise effectively with customers and team members
Superior customer service skills
Ability to rapidly learn and adapt to new technology systems
Excellent analytical skills and time management
Strong ability to multi-task and ability to handle multiple responsibilities
Adaptable problem-solver and team player who enjoys working in a fast-paced environment

Customer Service Specialist Resume Examples & Samples

Performing New Business department Quality reviews, dispute resolution, error trending, and providing detailed feedback to case managers
Collaborate with New Business Mgmt at all levels to further department strategic objectives with a focus on Quality trends and valued added solutions
Influence associates and peers on leading customer experience opportunities, compliant process management, and problem resolution
Participate or lead project strategic initiatives as required
Acts as an expert on New Business processes, procedures, and requirements
Partner effectively with multiple business units such as needed: Accounting, Compliance, Exceptions, Product, Risk, Sales, Tax and external vendor companies
Minimum 3 years of annuities or other financial services experience in customer service, operations, processing or production roles
Bachelors degree preferred
Demonstrated proficiency in Microsoft Office applications such as Excel, Powerpoint, Word. Access and Visio experience a plus
Demonstrated ability to build and foster effective relationships
Able to work effectively with colleagues across multiple locations / virtually
Strong organization skills and the ability to manage multiple priorities while under tight time constraints
Demonstrated ability to deliver results while challenged with the triple constraints: time, money, resources
Technically sound with strong process skill set. Able to work through complex scenarios and deliver streamlined solutions
Comfortable with risk management; to include auditing, control reporting, and financial management
Demonstrated peer leadership in diverse team settings
Confident communication and presentation skills

Customer Service Specialist Resume Examples & Samples

Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities
Actively participate in team atmosphere to achieve department and company goals
Handles a wide variety of customer calls to answer questions and/or identify service needs. Processes appropriate action including inputting of orders, initiation of warranty/repairs, initiation of credits/returns, etc
Utilize CRM system (Sugar) to record, track and manage all customer interactions
Attempt First Call Resolution (FCR) for all customer calls, utilizing problem solving skills and available resources
Work cross-functionally with internal partners (i.e credit, Shipping) to identify problems, make order adjustment, recommend process changes or solutions to achieve the best results
Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources
Maximize time, upsell opportunities and effectiveness on inbound calls with customers
Performs other related duties and assignments as required
Bachelor’s or in a business related field preferred
2+ years Customer Service or Sales-related work experience preferred
Working knowledge of golf products and business in a customer service environment required
Mastery of the English language with superior written and verbal communication, interpersonal and persuasion skills are required
Computer system literacy should include MS Word, Excel, Outlook, Internet, and OMS
Successful experience in “team” service setting
Golf industry knowledge required
Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills
Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required

Global Employee Customer Service Specialist Resume Examples & Samples

Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner
Resolve inquiries requiring knowledge of benefits and related HR products and services
Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base
Use active listening skills in order to fully comprehend and document questions/issues. Be able to probe for more specific information
Enter pertinent information to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries
May communicate via the web with customers
Call center experience with handling benefits and/or HR-related calls is preferred
PeopleSoft experience preferred
Ability to absorb product knowledge quickly and process information to apply appropriately to customers' needs
Excellent reading/comprehension skills to understand and verbalize information in knowledge base
Good typing skills necessary for entering information into the computer
Good probing and listening skills

Institutional Customer Service Specialist Resume Examples & Samples

Generate monthly sales reports from 3rd party vendors
Generate monthly statements for Institutional customers utilizing strong excel skills to merge data sets from several sources to create the statement
Work with customers to review any discrepancies in the statements, validate the information and generate billing documents based on the outcome
Generate reports from Pearson's Business Objects environment
Pro-actively contact customers to discuss billing issues as they arise
Work in a matrix based organization supporting multiple stakeholders in the Institutional model
Develop and maintain in depth knowledge of product, policies and marketing strategies of the supported business units
Manage customer information needs and and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms
Process customers orders, debits, credits, quotes, samples according to established procedures
Meet individual quality service goals while appropriately prioritizing workload to meet individual targets and set standards
Administrative duties and projects as assigned
University of College degree preferred - High School diploma required
Minimum 2 years experience in Customer Service role
Proficient with computers and technology coupled with Advanced working knowledge of MS Office
Required to have a proven high level of understanding of department policies and procedures in addition to an ongoing display of strong decision-making and priority-setting skills
Able to work independently and efficiently
Team player who enjoys working in a fast-paced environment
Professional attitude with a willingness to learn

Customer Service Specialist Resume Examples & Samples

Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
Follow-up with customers on all issues and cases in a timely fashion, while maintaining strong customer relationships
Work closely with other organizations to ensure required information is available to focus on resolving customer issues
Achieve all key performance indicators and achieve best in class performance
Mentor, coach and develop senior and associate customer service representatives on best practices
Responsible for entire projects with significant scope and complexity by applying advanced knowledge from multiple disciplines and functional areas

Customer Service Specialist Resume Examples & Samples

Extend quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries
Compose written responses to customer inquiries
Ability to work one of the following shifts: 11am -8pm or 1pm-10pm
Must have ability to multi-task and prioritize work flow
Bi-lingual Spanish/ English is a plus
Experience working in a call center environment

Customer Service Specialist Resume Examples & Samples

Minimum of 1 year of customer service experience or experience in medical office/facility
Strong typing and computer skills and experience using multiple computer applications simultaneously
Must possess effective written and verbal communication skills, listening skills, and attention to detail
Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round
Background in health insurance
Knowledge of Microsoft office software

Customer Service Specialist Resume Examples & Samples

Manage the front desk area including daily open and close procedures
Greet customers and handle communications received from subscribers via phone or in person
Provide product and service information
Assist customers with placement of special announcements, accepting and entering payment information and assisting the sales team with entry of Auto Guide weekly liners
Perform clerical and administrative sales duties as requested including data entry functions
Answering incoming phone calls
Maintains customer records by updating account information. Accepts payments and applies them accurately
Work 20 hours per week; occasionally available to work up to 40 hours to cover for vacation of other staff

Overnight Customer Service Specialist Resume Examples & Samples

In a full service environment, use strong problem-solving skills and quick, effective decision making to resolve customer inquiries in a highly professional and courteous manner, consistently meeting and exceeding customer expectations
Analyze problem areas/risks; partner with customer to determine solutions and resolve obstacles. Resolve customers' issues by utilizing all available resources (procedures, systems, field teams, support teams, etc.) to research customers' concerns and offer them options to reach agreement/resolution
Develop and maintain detailed knowledge of the requisite policies and procedures applicable to an expansive set of service processes
Operate in a goal-oriented environment, achieving individual and team performance target and core competencies

Customer Service Specialist Resume Examples & Samples

Developing and using your customer service expertise to identify and resolve customer queries
Handling inbound and outbound calls to our customers, responding to a diverse range of needs for our customers
Identifying risks and opportunities for improvement, developing simple, effective ways to make banking simpler for our colleagues and customers
Supporting your colleagues by sharing your expertise on best-practice as it develops
A genuine passion for providing an excellent service for our customers
The ability to build relationships and resolve potential issues for customers from a wide range of backgrounds
A confidence to challenge existing processes and standards to improve our offering to customers and colleagues
Excellent colleague and customer influencing and negotiation skills
Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome

Customer Service Specialist Resume Examples & Samples

Provide highest level of customer support by answering inbound phone calls and emails
Resolve administrative changes/adjustments to customer accounts
Review and assess necessary documentation for customer support issues
Evaluate the needs of customers and work in a creative, pro-active manner to resolve customer issues
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System

Customer Service Specialist Resume Examples & Samples

Respond to customer communications via email
Represent company and promote products at trade association meetings
Create and revise reports to support operations team including balance scorecard and other operational reports
1 - 3 years’ experience in sales, customer service supporting multiple insurance products and / or financial services products
Possess excellent organizational and verbal communication skills to support 800 line with excellent quality service for our customers
Demonstrated skills and abilities to be goal oriented and solve complex issues
Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
Possess analytical and excel skills to create and revise department reports

Customer Service Specialist Resume Examples & Samples

Answer customer inquiries via and 800 line to achieve targeted department service levels and quality standards, investigate and answer coverage inquiries; clearly and appropriately document account according to department standards
Provide support to other members of the business unit and provide ancillary support when needed
Ability to anticipate client needs
5 years of call center customer service experience preferred
Microsoft word
Microsoft Excel

Customer Service Specialist Resume Examples & Samples

Evaluate client needs and make appropriate coverage recommendations, accurately explain Professional Liability to callers
At least 1 year of experience in a Call Center customer service environment
Pennsylvania Property and Casualty Licenseis strongly preferred to be considered for this role
Working knowledge of Microsoft Excel

Customer Service Specialist Resume Examples & Samples

Answer customer Professional Liability inquiries via from our new business prospective insureds, explain the application process, coverage and provide rate indications where possible
Perform preliminary review of applications and evaluate prospective insureds based on underwriting guidelines established by applicable carrier partners
Investigate and answer coverage inquiries
Clearly and appropriately document account according to department standards
Perform preliminary review of applications; Enter and maintain data in computer system
Pennsylvania Property and Casualty License is required
Call Center customer service experience preferred
1-2 years insurance experience

Customer Service Specialist Resume Examples & Samples

Assess, analyzes and processes applications for incomplete and inconsistent information
Investigate and process license protection claims, issue reimbursement checks and determine additional action (if necessary), partner with CNA's claims department, work with attorneys and regulatory agencies
Perform user acceptance testing for IT project
Pennsylvania Property and Casualty License required
Flexibility to work 8:30 - 5:30 with every fifth week working 9:00 - 6:00
Call Center customer service experience desired

100

Merchant Customer Service Specialist Resume Examples & Samples

Responsible for the merchant services phone queue using the Aspect Phone System for all incoming merchant calls and must ensure that service levels are met on consistent basis
Review merchant statements and explain the rates and fees assessed to the merchant each month
Review batch and transaction history to ensure the merchant is properly paid for their credit card processing
Review incoming chargebacks with merchants and advise what documentation can be used to dispute the chargeback with the issuer’s bank
Explain to merchants why chargebacks were lost and what the merchant can do to protect themselves against chargebacks in the future
Assist with terminal troubleshooting
Assist with upgrading terminal equipment including discussing pricing with the merchant and determining which terminal to offer to the merchant
Assist merchants with EMV upgrades including EMV-capable terminals and/or EMV software
Attend priority escalation calls for merchant customers
Explain to merchants what PCI Compliance is and how M&T’s PCI Advance program can help them achieve compliance
Assist merchants with accessing the Access One Reporting tool as well as navigating within Access One to pull statements and review batch history
Assist with changes to merchant information such as updating addresses, phone numbers, checking accounts, etc
Refer customers requesting new merchant accounts to the appropriate sales area
Set up mobile (smartphone) processing accounts
Special projects as assigned by management (calling campaigns, system updates, customer mailings, etc.)
Assist with merchant account closures
Demonstrate mastery of all Cash Management & Merchant products and meet all customer service and monitoring requirements
Extensive personal computer skills a must
One year of customer service experience preferred
One year of Merchant Services experience strongly preferred
Mastery of all related software programs and mainframe applications preferred
Demonstrated ability to interact and build rapport with all Cash Management & Merchant customers
Proven troubleshooting and problem solving capability required
Must be flexible with the ability to interact with clients, peers and management in a professional manner

101

Customer Service Specialist Resume Examples & Samples

Maintains effective communication with, Manager, Distributors, Sourcing, Logistics, and Sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action
Enters, revises, and ensures accuracy and process orders for samples, International direct ships and licensee accounts
Ensures orders are able to ship on time by creating accurate and timely pre-shipment documents
Acts as single point of contact for “end to end” order management
Contributes to the success of the International business by collaborating on SOP’s, weekly updates, PO processing problems, shipment issues, process improvement and active involvement with any unforeseen issues
Resolves order or processing problems by researching issues, consulting team members and other employees, suggesting solutions, expediting correction and following up to ensure resolution
Keeps others informed by responding to inquiries or issues linked to returns, credits and debits
Maintains customer records by updating account information with Customer Master and discount information with CS Support
Maintains product and service knowledge by attending line reviews, reviewing workbooks, consulting with sales reps and customers and participating in internal and external training opportunities
Support the US Wholesale business including but not limited to phone calls, order base management and sales rep support
Must display a mastery of intermediate customer service skills

102

Limited Term Customer Service Specialist Resume Examples & Samples

1 – 3 years inbound and/or outbound customer contact center experience
Previous inbound and outbound contact center or related customer service experience
Knowledge of customer service principles and practices
Must be available to work any 8 to 10 hour work schedules including early AM, early PM and weekends
Must have availability to work overtime as needed
Language skills; Fluency in Spanish and Mandarin

103

Customer Service Specialist Resume Examples & Samples

Evaluate client needs, make appropriate coverage recommendations and accurately explain Professional Liability to callers
Proven ability to anticipate client needs and attention to detail
Pennsylvania Property and Casualty License is preferred; otherwise required within 90 days of hire

104

Customer Service Specialist Resume Examples & Samples

Benefits Call Center Representative will initiate benefits requests
Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
Acts as a Liaison between the Business/Resolution Analyst and customers
Reviews and analyze what if any documentation is need to process benefits
Receives moderate amount of in-bound calls
Evaluates and answers customer inquiries of a moderately complex nature
Processes benefits (claims) transactions while accessing multiple systems
Tasks require some judgment and critical thinking skills
Maintain details of customer’s inquiries and/or complaints and the actions taken to resolve their issues
Ability to multi-task, manage time effectively and work independently
Writes clearly, concisely and effectively
Proficient in Microsoft Office Suites
Committed to providing superior customer service
Previous Health and Benefits or Call Center experience a plus

105

Customer Service Specialist Resume Examples & Samples

Able to interact with customers and customers oriented
Work well with all levels of staff
Good interpersonal skills to work with internal and external customers
Demonstrate initiative and ability to work under minimum supervision

106

Customer Service Specialist Resume Examples & Samples

Manage Deployment Process
Minimum 2 years of experience in a FMCG business
Fluent English & Arabic speaker
Good PC knowledge (MS Office)
Good Communication Skills
Analytical Skills

107

Customer Service Specialist Resume Examples & Samples

Provide phone or email assistance to assist clients with their purchasing process
Guide clients and recommend various Nespresso Grand Crus
Suggest recipes to enhance clients’ Coffee Experience on a daily basis
Offer technical support on all Nespresso lines and products
Ensure optimal quality with customer satisfaction phone surveys
Proactive customer relationship management: emphasis on customer satisfaction and loyalty
Respect and uphold procedures to enhance the Client Experience
Understand and sensitize clientele to the different client contact channels
All other tasks inherent to the position
High School , College or University Diploma with relevant experience
Perfectly bilingual in English and French (written and spoken)
Strong interest for coffee, a great asset
2 years’ experience in customer relationship center
Experience with high end clientele, a great asset
Ability to multi-task and solve problems
Able to work in a fast pace environment and high performance culture
1- Access Nestlé’s career page with the following link: https://nestle.taleo.net/careersection/3/jobsearch.ftl
2- In the Keyword section, enter job ID 150005SW
3- Click on the ‘Apply’ button

108

Customer Service Specialist Resume Examples & Samples

Provide quality telephone and email support to Commercial Card Customers as well as internal business partners
Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for our Commercial Card Products, utilizing excellent oral and written communication skills
Receive incoming customer client calls using excellent customer service and telephone skills
Answer customized inquiries and resolve complex customer issues using related software, mainframe applications, and appropriate documentation for all Commercial Card Products
Act as a lead to other customer service representatives and specialists
Handles large customer accounts and maintains the personal level business relationships
Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and inquires
Associates degree, or in lieu of a degree a minimum of two (2) years work experience
Minimum one year Business Banking Customer Service experience required
Demonstrate mastery of the Commercial Card products and meet all customer service and monitoring requirements
Be relied upon as the expert for handling complex customer issues and have a proven track record of interacting professionally with all levels of management and customer service representatives
Mastery of all related software programs and mainframe applications required
Demonstrated ability to use systems to troubleshoot complex customer inquiries and issues

109

Customer Service Specialist Resume Examples & Samples

Facilities maintenance
One to three years of working computer experience. (Data entry)
One year of supervisory or work leadership experience

110

Customer Service Specialist Resume Examples & Samples

Build and develop mutually beneficial relationships with internal and external colleagues/customers
Encourages and promotes good attitudes within the department and the organization
Maintains a professional manner when problems/conflicts arise – seeks to find solutions, not to blame and takes ownership for making positive change
Exhibits appropriate behavior and language at all times on job or at company events
Openly provides and receives constructive feedback – uses this positively to improve and expects the same from their Supervisors/Manager
Ability to work as part of a team to solve problems
Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement
Embrace and participate in PPI initiatives to identify improvements and cost savings to the business
Works proactively in the ‘one team’ framework ensuring that cover and support is provided whenever necessary
Willingness to be flexible with working hours to meet the business needs
Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays)
You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders (non-negotiable)
Demonstrate ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
Strong GSCE results including Maths and English, or equivalent
A-levels and or degree desirable
Knowledge of process improvement methodology
Ability to speak one additional language, for a country managed from your location, to a professional standard

111

Customer Service Specialist Resume Examples & Samples

Dispatching and Assigning of Service Requests and Activities to the Field
Ability to manage up to 40 calls per day
Adherence to strict quality measures with low defect rates
Work closely with the Honeywell Technical Assistance team on customer inquiries
Exceed on Honeywell behavioural goals and objectives
Passionate about customer service, with a professional, assured telephone manner and a confident
Preferred minimum of 3 years experience in a Customer Services environment with proven record of

112

Customer Service Specialist Resume Examples & Samples

Advanced Customer Service Skills
Proficient in navigating multiple systems simultaneously
Detailed knowledge of Client programs and SLAs
Two years of directly related experience
Mortgage, Tax, or Servicing experience preferred

113

Customer Service Specialist Resume Examples & Samples

Strong multi-tasking skills: Proficient in navigating multiple systems simultaneously
Four years of directly related experience
Mortgage, Real Estate Property Tax, or Mortgage Servicing experience preferred

114

Customer Service Specialist Resume Examples & Samples

Own and resolve customers’ issues/enquiries, from the point of receipt to closure
Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis
Fulfill SLA requirements
Manage customers’ relationships. This includes both internal and external customers
Provide customer support (phone/SR/e-mail) and resolution to customers’ production issues in a timely manner
Review support / incident calls for root cause analyses
Co-ordinate with vendor to resolve customer’s problems
Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers’ enquiries
Compile required statistics for reporting
Any other project/work as assigned

115

Customer Service Specialist Resume Examples & Samples

Understanding your customer's financial goals and banking needs
Identifying opportunities to deliver a tailored solution that clearly links back to your customer's financial goals
Generating leads across wealth, insurance, home loan and small business lending

116

Customer Service Specialist Resume Examples & Samples

2+ years of Customer Services and/or Sales experience
Complete understanding of Customer Service Operations
Microsoft Office/Suite proficient (Word and Excel)
Knowledge of all Customer Service areas, with special emphasis on handling customer calls and order entry

117

Customer Service Specialist Resume Examples & Samples

A self-starter with the ability to manage time-sensitive, high-pressure situations without supervision
Excellent communication and interpersonal skills, time management, and decision making skills
5-7 years’ work experience in a customer focused role preferred

118

Customer Service Specialist Resume Examples & Samples

Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
Coordinate pharmacy processes required once funding has been obtained; and
Acquire in depth knowledge of public / private and federal funding mechanisms
The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time
Post-secondary education or equivalent in a related discipline
Minimum of 2 years experience in customer service, in an office setting
Strong proficiency in Microsoft applications (Outlook, Word, Excel)
Professional / courteous / efficient telephone manner
Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
Candidate must have strong communication and interpersonal skills
Experience in the healthcare, pharmaceutical or insurance industry is an asset
Bilingualism, French/English is required

119

Customer Service Specialist Resume Examples & Samples

Answers and appropriately directs inbound calls
Communicates program information to patients, providers, dialysis centers, and other caregivers both telephonically and by email
Researches demographic information: follows a process that uses systems and external communication to track down patient demographics from information provided by payors
Proactively follows up with physicians on missing labs, contacts providers for patient verification, calls patients for appointment reminders, and calls dialysis clinics for administrative follow-up as necessary
Collects, verifies, enters, and maintains data and medical record information in medical management databases
Provides support for in-house and outsourced phone, fax, and electronic mail administration for clinical and/or operational purposes
Schedules and provides follow-up to members, providers, and payors for appointments or meetings as directed
Performs general administrative support to department
Minimum of two (2) years administrative and/or call center experience
Demonstrated accuracy in documentation and data entry
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint
Minimal travel up to 5% may be required to attend meetings
Deals with confidential information and/or issues using discretion and judgment

120

Customer Service Specialist Resume Examples & Samples

Work Hours are 10:00 AM - 6:30 PM
Responds daily to inbound telephone calls, e-mail, and fax requests for dialysis treatment
Ability to understand and follow DGS & DaVita employment policies, guidelines and procedures at all times
High School diploma or equivalent required
Minimum of 6 months’ related experience required
Basic computer skills and proficiency in Microsoft Word, Excel, and Outlook
Ability to work non-traditional and/or expanded hours from 6AM to midnight to serve patients and teammates during both emergency and non-emergency events as needed
Travel requirement <10%
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

121

Customer Service Specialist Resume Examples & Samples

Handling escalated issues and take Supervisor calls that arise through the inbound reservations department
Attempt to save all refund requests that are T.O. or escalations submitted through the Customer Service Specialists box
Projects will be assigned based on departmental needs to reps by the Supervisor and Management Team
Timely guest follow up ensuring customer service issues are resolved completely and promptly with detailed insight and creative alternatives to assist guests, promote travel and reduce the Sales and Marketing cancellation rate and improve the guest experience
Provide support to the management team with customer investigations, tasks, accommodation changes and projects with comprehensive, confidential and professional disclosure of incidents and escalations where required
Conduct trainings/calibration sessions
Take inbound phone calls to support Inbound Reservations when call volume dictates
Full understanding of key performance indicators, such as: cancellation rates, revenue production, and tour arrivals
12 months minimum customer service, reservations or equivalent experience required
CRS experience required
Microsoft Office, Word, Excel experience required
Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs
Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills
Exceptional listener with excellent communication skills, both verbal and written
Must have the ability to deescalate customer situations and sway decisions
Must possess a positive, outgoing, professional demeanor, be self motivated, detailed oriented and able to work independently. Must demonstrate solid judgment and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem solving skills
Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation

122

Temporary Customer Service Specialist Resume Examples & Samples

Assist students, parents, and borrowers to resolve issues regarding creation and use of FSA IDs in a timely, courteous, and professional manner
Acquire and maintain an understanding of various Department of Education processes, procedures, and Web sites
Engage in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier 2/3 staff for resolution
Adhere to Privacy Act as it relates to confidentiality of information releases
Accurately and efficiently maintain all required call logs and phone documentation
Work overtime as needed
Regular and Predictable Attendance is Required
Minimum 1 year of customer service experience required
Previous experience working with student financial assistance programs strongly preferred
Experience supporting PCs running the Windows operating system and associated peripherals strongly preferred
Experience supporting Web-based applications strongly preferred
Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments required
Must be a self-starter and have the ability to work successfully both in a team environment and independently
Excellent verbal and written communication skills and strong interpersonal skills required
Must have minimum typing speed of 20 WPM
Must not be in default on a Federal Student Loan

123

Customer Service Specialist Resume Examples & Samples

Ensure the flow of work for processing background investigations is complying with agency policies and standards
Answer phone calls and emails from customers and regional administrators in a timely manner
Responsible for answering all escalated tickets and phone calls from the security helpdesk when they are escalated to Tier 2
Liaison between security office and the regional administrators within the 10 regions of the US and Headquarters
Responsible for verifying investigations as needed with OPM (Office of Personnel Management)
Responsible for filing (cases, folders, attachments), logging paperwork, mailing information, etc. as needed
Responsible for sending and receive faxes on a daily basis
Log incoming faxes and distributing them to the specialists and other employees when necessary
Sort all incoming mail which may include: requests for investigations, badges, and other time sensitive material
Responsible for logging all investigation requests, badge requests, Certificates of Investigations (COI), fingerprint requests and results and investigation scheduling notices in to the system of record
Log any missing or incomplete information for tracking purposes in to the system of record
Log in and returning incomplete paperwork to sponsors when necessary
Adhering to the records management policies and procedures
Manage and maintain personnel and other files
Must have and maintain a Secret Clearance
Proficient in Microsoft applications and document scanning
Possess proficient verbal and written communication skills
Perform administrative and clerical functions on a daily basis

124

Customer Service Specialist Resume Examples & Samples

Must have a minimum of two years prior customer service, call center, help desk, or data entry experience
Must have strong customer service soft-skills
Detail-oriented with the ability to keep accurate records of communication with customers
Must be willing to work out of an office in Salem, Oregon
Must be flexible to work any schedule Monday-Friday 5 AM to 5 PM (PT)
Experience with Oracle ERP preferred
Bilingual in Spanish preferred
Excellent listening skills and ability to assess and respond to customer's needs
Call Center experience preferred

125

Junior Customer Service Specialist Resume Examples & Samples

Have strong communication and interpersonal skills
Are self-disciplined and well organised team player with an attention to detail
Hold a BA/BS degree
Are fluent in spoken and written English (at least C1 level)
Are familiar with IT technologies (especially proficiency in MS Office)
Have ability to work shifts including weekends
Customer Service experience will be an asset

126

Customer Service Specialist Resume Examples & Samples

Taking inbound sales or client queries on Gallup products/services through designated helpdesk numbers publically published
Respond to queries in a professional manner and direct sales leads to appropriate consultants when necessary
Excellent track record of stakeholder management from within a complex organization
Assist with telecommunications systems
Support all office technology and equipment, including troubleshooting workstations, software and video/IP conferencing and audio/visual systems
Provide event support for internal and client meetings
Maintain network equipment, including file servers, routers, and switches
Monitor all critical business systems and applications for up-time and availability
Excellent customer service, telephone support, and communication
Candidates for this opportunity must have an associate degree or at least two years of experience in a help desk (or similar) role
Broad knowledge of networking, computer hardware, and software applications; and experience troubleshooting technical issues are required
Strong customer service and professional conduct over the phone
The ability to learn new processes and systems quickly and to multitask while remaining customer oriented are essential to success in this role

127

Customer Service Specialist Resume Examples & Samples

Bachelor’s degree (earned by August 30, 2016) in business administration, international studies, liberal arts, sciences, math, computer science, engineering, hospitality management, human services, or a related field
A minimum of one year customer service experience
A minimum of one year working in higher education (as a student staff member or professional)
Full-time work experience assisting students in a higher education setting
Demonstrated experience taking initiative to identify and solve problems
Ability to communicate professionally, both verbally and in writing, in complex situations
Demonstrated attention to detail
Ability to multitask and prioritize in a fast-paced environment
Experience providing a high volume of customer service, preferably in an academic setting
Experience manipulating Excel spreadsheets; ability to manage multiple computer programs/screens quickly and efficiently
Experience working on collaborative projects and building relationships with both internal and external constituents
Experience with student information systems (Banner/ARIES)
Demonstrated knowledge of and relevant ability with culturally diverse communities among potential target and constituent populations

128

Customer Service Specialist Resume Examples & Samples

Candidate must possess Bachelor's Degree or Professional Degree in Business Studies/Administration/Management, Logistic/Transportation or equivalent
At least 2 year(s) of working experience order management / logistic coordination position
Preferably Executives specializing in Logistics/Supply Chain or equivalent
Possess good understanding of payment terms and cargo loading calculation
Must demonstrate customer focus attitude and show great sense of urgency at completing the task
Good analytical communication and interpersonal skills, able to communicate well in English and Mandarin
With knowledge of MS Excel and MS words

129

Customer Service Specialist Resume Examples & Samples

Demonstrates a high level of business knowledge by communicating successfully to the customer whether by phone, e-mail, or in person. Instills
Maintains courteous and personalized service to the customer even if there is a difficult situation. Gains the customer's trust and respect. Builds strong team.Turns negative situations into positive successes through skillful resolution and patient-centered communications
Provides exceptional phone etiquette while understanding there could be high pressure and stress moments
Recognizes problematic trends that could potentially lead to escalating customer service issues (i.e., system generated letters, phone call delays) and advises management of the potential for problems
Operates a personal computer using job-specific specialty and mainframe applications including word processing and spreadsheet applications
Attends a minimum of 20 hours a year in continuous educational training in order to maintain strong knowledge of the Centralized Business Services workflows and the State and Federal requirements. Continuous education is also a requirement to maintain exceptional customer service skills
Conducts routine follow-up on workload to verify issues have been resolved and documented appropriately. Reviews spelling and grammar before it is saved in the patient accounting system
Focuses on organization in order to maintain a workable environment
Documents the patient accounting system with clear and adequate notes to ensure all communications are covered and explained in detail
1 to 3 months on the job training also required

130

Customer Service Specialist Resume Examples & Samples

Provide quality service to satisfy the needs of X-Rite’s customers by making status determinations based on standard work on repairing an instrument versus replacement to ensure customer satisfaction. Be able to analyze situations and respond accordingly
Achieve a high level of understanding of company and department policies and procedures, systems, organization structure and practices in order to reach timely and positive solutions to customer problems
Provide quality verbal and written external communication within forms and via email with X-Rite’s customers, dealers, authorized service centers, and subsidiaries. This communication includes, but is not limited to, customer inquiries, parts identification, pricing and availability, orders, service, shipments and repair status
Internal communication will include working with the sales force, Credit, Materials, Shipping, Engineering, and IT departments to provide reliable and timely service to X-Rite’s customers
Manage customer relationship with regard to parts identification, calibration, operation, and troubleshooting of the instruments, via specified programs
Use specified computer applications to interpret, verify, enter, maintain, and follow orders through the system, to ensure accurate and expeditious processing
Maintain knowledge of X-Rite products and parts and be able to identify them via customer description. Maintain product knowledge and developments through the Help Desk, manuals, and product literature, provided by service technicians or engineers
Coordinate repair with technicians to provide reliable and timely service of customer’s instruments
Raise issues to management when they can’t be easily resolved using standard procedures
Promote teamwork and positive interaction within and between teams and other departments
Prepare customer quotations based on standard work and match and verify customer confirming purchase orders and formal quotations with appropriate sales or repair orders; maintain in appropriate databases
Process and monitor orders for demonstration, display, evaluation
Log, expedite, and coordinate Return Material Authorization (RMA) number, paperwork and goods returned for credit or repair. Process credits as needed. Report customer complaints
Respond to team and individual voice mail messages frequently throughout the day
Additional duties may include other special projects
Prepare export documents, drafts, and Letters of Credit for shipment of product to foreign countries, working closely with Credit and Shipping departments
Coordinate necessary paperwork for international customers and trade shows; consolidate and ship goods. Review international invoices for product and freight accuracy
Bachelor’s degree required or High School degree with 3 years of technical customer service experience
Ability to learn and understand technical product and software applications
Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact. Fluency in a foreign language is a plus
Ability to perform all job functions

131

Customer Service Specialist Resume Examples & Samples

Higher education in Economics or Technical
MS Office (Excel)
Fluent English written and spoken
General customs regulations
Work experience in Medical Device or Pharma Manufacturing
SAP know-how
Minimum 1 years work experience in Customer Service in a multinational company
Judgement and courage to make the right decisions
Fluent English both written and spoken
Fluent local language
Understanding of E2E logistics processes

132

Customer Service Specialist Resume Examples & Samples

Minimum 2 years work experience in Customer Service in a multinational company
Preferable Work experience in Medical Device or Pharma
Judgment and courage to make the right decisions
Fluent local language depending on the country
Preferable the understanding of E2E logistics processes

133

Customer Service Specialist Resume Examples & Samples

Grade 12 (minimum)
Tertiary education advantageous
3 – 5 years in a business support/ coordinator role is preferable
Experience in customer service environment will be advantageous
Knowledge of SAP, ECATS and SRM systems will be advantageous
Computer Literate (Word/Excel/MS Office)
Strong problem solving skills and ability to think on their feet
Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally
Data capture accuracy & attention to detail
Good analysis and judgment skills
Team player with service ethos
Energetic/shows initiative and has ability to work well under pressure
General office / administration duties
Systems and process orientated
High level of EQ
Relationship building and customer focus
Well groomed to represent the company’s professional image, ethical, ability to maintain confidentiality, reliable
Work well independently as well as part of a team

134

Customer Service Specialist Resume Examples & Samples

Managing the Sales & replenishment order booking, monitoring that the correct application of the agreements between Stryker & the Customers, informing Customer & field force regarding the back order status providing shipment due date
Managing incoming phone call request & complaints from customers and field force
Supporting the proper management and control of all resources / activities to recognize the revenue of all the materials that have been used/ implanted by customers, while waiting for the official process order according to the internal WFI (waiting for invoice ) procedure
Cooperating actively with the tender and Quotes function, with the Implants franchises, Operations, and Finance departments in order to ensure maximum synergy and business efficiency
Supporting the proper management and control of all resources / activities to satisfy Customers
Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour

135

Sheffield Customer Service Specialist Resume Examples & Samples

Operate the telephone system during the designated operating hours
Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel
Represent BB&T in a professional and mature manner by projecting a pleasant and professional voice to callers
Greet all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment
Accept and record walk in payments from customers
Complete Currency Transaction Reports (CTR) for any cash payments received for $10,000 or greater
Provide information, directions and answers to inquiries, as needed
Receive and notify recipients of deliveries from United Parcel Service, Federal Express and other express carriers
Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment
Have a working knowledge of the services provided by the bank/agency such that connections can be made to those who can answer questions regarding these services
Assist with customer service, titles, and other operational loan servicing side-work, as needed
Keep current information on phone numbers of company associates
Ability to read and follow written instructions
Excellent communication skills; ability to project friendly and professional voice over the telephone
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products and mainframe data entry
Good knowledge of the functions of the various departments and the services offered

136

Customer Service Specialist Resume Examples & Samples

3rd Party Purchases & Order Management
PO Verification & Compliance
Ability to interact with a wide variety of customers in various countries
Oral & written communication at all levels
English Fluent

137

Customer Service Specialist Resume Examples & Samples

Has empathy for the customer’s situation and ability to create emotional connections with customers
Gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Take accountability for problems and devise creative solutions to delight customers
Offer enhancements, product referrals and related products when appropriate
Feel empowered to make policy exception decisions to handle unique customer concerns
Communicate inter-departmentally and collaboratively to benefit customers
Ability to multi-task and remain cool under pressure
Open and receptive to feedback
Positive and friendly attitude
Complete self-training and development of new skills through Learning Management System
HS diploma/GED
Two years of customer service experience (could include retail, hospitality, help desk, etc.)
Bilingual Spanish/English highly preferred
Must demonstrate outstanding communication skills (both oral and written)
Capacity and desire to learn new information both general and technical
Previous work with CRM
Comfortable working in a fast-paced environment; ability to adapt to change quickly
Proficient with MS Office and working with a PC
Soft sales experience

138

Purchase to Pay Customer Service Specialist Resume Examples & Samples

Support internal customers in their relation with Accounts Payable
1-5 years' customer service and/or purchase to pay
Able to support customers/partners in English
Experience with ERP systems and ticketing tools
Proficiency in Microsoft Office tools (especially Excel) a plus

139

Customer Service Specialist Resume Examples & Samples

4 year graduate of reputable universities (Chemistry, Logistics, Business Administration, Foreign Trade or related fields)
Minimum 3 years of Supply Chain and/or Customer Service experience
Proficiency in MS Office Applications (Word, Powerpoint),
Advanced level of Excel knowledge is a must
SAP knowledge will be an asset,
Excellent command of English both in writing and speaking,
French and / or Arabic will be an asset
Analytical thinking, result and detail oriented
Sales-minded, customer oriented and strong ability on problem solving,
Good at multi-tasking,
Confident, positive, 'can do' attitude towards customers, colleagues and team members,
Flexible in approach, prepared to respond to business needs

140

Transport Customer Service Specialist, UAE Resume Examples & Samples

Internal and external customer and organizational performance and delivering reporting and metrics
Monitoring and responding to incoming inquiries from internal customers
Requesting / securing Proof of Deliveries (PODs) from carrier and freight forwarder base, as required
High volume data management
Auditing files / reports for accuracy and to ensure closure to all assigned issues daily
Shipment and job level exception avoidance measures
Maintaining internal and (in exceptional cases) external customer relationships
Pro - active internal and external shipment delay communication
Providing inputs to establish processes documented in standard operating procedures (SOP) for internal customer accounts
Monitoring and updating internal customer-specific master data in Transport Management System (e.g. loading time windows)
Performing other duties as assigned
Understanding customer service procedures
Using Key Performance Indicators (KPIs) for measuring customer service
Understanding multi - channel customer communication
Has a working knowledge of the key functionalities of Transport Management Systems (TMS)
Understanding transport networks across organizational boundaries (end-to-end)
Know how to differentiate a ‘true and objective’ customer complaint from a complaint for “ulterior motives” and act accordingly to it
Skilled at finding root causes of issues. Ability to apply Pareto Analysis

141

Customer Service Specialist Resume Examples & Samples

Provide telemarketing initiatives through phone
Create outbound and inbound Call Reports
Tracks/Inputs Direct Marketing KPI data
Transfers customers to, and receives customers from, the Energy Systems (TAC) Technical Assistance Center when appropriate and manages inbound/outbound transfers professionally
Bachelor Degree in business related field or equivalent experience
Working knowledge of Microsoft Office applications (Word, Excel, Powerpoint) and the ability to utilize business system tools
Ability to multi-task and effectively prioritize assignments
Resolve any resultant internal and external customer issues in a timely and professional manner
Knowledge of computer systems and experience in data entry and retrieval a plus
Excellent written and oral communication skills using the English language
Ability to work independently with little direction
Customer Orientation
Excellent interpersonal/communications skills a must

142

Customer Service Specialist Resume Examples & Samples

Responds to Emails from ASI Parts Distribution List
Does outbound call for ASI Parts Customers
Assists Customers in identifying parts they need
Provides quotation to Customers through email and calls
Sends Return Material Authorization form to Customers who want to return parts
Sends App form and W9 form to Customers who wants to set up an account
Processes Order Entry, for ASCO, Parts, all ASCO and Firetrol Orders
Process RMA, UPDATES and Disposition for Firetrol and Checks Trackwise regularly
Sends Firetrol Drawings to customers
Provides Commercial Invoice and MK data on International orders
Process Orders for Firetrol and Monitors RMA for Firetrol
Sends order Acknowledgement for SPP Pumps
Makes sure Peerless orders are entered before cut off
Make sure options, descriptions and pricing is correct as well as lead times and destinations
Sends BOM request to TSE
Sends Revised PO acknowledgement to customers and counter parts
Receives orders in OEM mailbox, Maxemail and Emails
Track and work with Customer Orders within Business System and react as necessary
Responsible for Order management, Order Entry and Expedites
To process literature requests accurately and efficiently within SLA
Provides customer inbound, outbound support and marketing initiatives through phone and email
Address customer inquiries via phone call and emails
Adheres to Service Level Agreement set by the department, if not exceeds
Follows team’s defined process and procedures and company policies
Ensures that required information is logged into central information system pertaining to customer information and request
Provides accurate solution/assistance to customers on a timely manner
Ensures completeness of required parameters for order entry
Reply to customers asking for their order status and expedite
Regularly updates self on product and process developments
To conduct Customer Survey via phone or email
Escalate out of his boundary issues to team lead
Provide and generate individual and team reports ( daily, weekly, monthly)
Reports to team leader and to manager of the things possible areas for improvement
Other duties and responsibilities that may be assigned from time to time
Customer service work experience
Knowledge of computer systems and experience in data entry
Has great knowledge of the Order Management Pricing and Expedites System

143

Customer Service Specialist Resume Examples & Samples

Notify manager/supervisor/coordinator/senior customer service representatives if operating procedure cannot be followed
Research service calls
Maintaining and exceeding all Departmental Performance Index Standards. 7. Other duties as assigned

144

Customer Service Specialist Resume Examples & Samples

Function as a main contact point for assigned Customer(s) – Account Management
Develop strong business relationships to drive sales via Extraordinary Customer Experience
Positive influence to effort score and satisfaction index
Understand and provide encouragement with Customers regarding the impact of demand variation to TE Value Streams
Understand and explain cum waterfall analysis to manage transportation and line down costs efficiently
Act as a team player and seek to understand how our Customer Care Professionals impact the organization
Approach daily activities with a positive and professional attitude
BA/BS degree required (Communications, Marketing, Business or Supply Chain preferred
Lean/six sigma experience/understanding preferred
Exceptional listening & communications (written & verbal) skills required
Demonstrated ability to collaborate cross-functionally required
Key competencies

145

Customer Service Specialist Resume Examples & Samples

Communicate via various channels such as telephone, email and chat with customers and internal support areas
React positively to changing business conditions by proving to be flexible and adaptable
Provides pre-sales and post-sales operational support
Manages order fulfilment
Researches customer/order issues, and delivers solutions working with internal departments
Facilitates product and sales information flow
Drives sales operations process improvements
Serves as interface for order status, handles order escalation and material management
Responsible for influencing sales behaviour and capabilities
Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal and knowledge of CRM tools (SFDC)
Track Shipments details of Customer orders
Attend Customer calls and provide an update for their orders/schedules and any open queries
Graduation ( 10+2+3) is a must
3 Year experience in Customer Service/ Sales support roles
Should be self-driven and Customer centric
Working knowledge of Microsoft office Suite programs
Thrives in a multi-tasking environment and can adjust priorities on the fly
Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Energized by a desire to help and connect with people

146

Customer Service Specialist Resume Examples & Samples

Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal
Give Order confirmation to Customer
Responsible for Customer dispatches for Local and Export customers on daily basis
Work of Customer requirement and bring material timely in Dubai W/H
Follow-up with PPC Department for timely Material availability
Track Shipments for Local & Export Customers
Attend Customer calls and update for their orders/schedules
Coordination with Sales, PPC, Finance
Customer Orders rescheduling
3-4 Year of Experience

147

Customer Service Specialist Resume Examples & Samples

Answer customer inquiries via the 800 line to achieve targeted department service levels and quality standards, investigate and answer coverage inquiries; clearly and appropriately document account according to department standards
Ability to identify priorities based on business needs and to anticipate client needs
A minimum of 1 year call center experience
A working knowledge of Microsoft Word and Excel

148

Customer Service Specialist Resume Examples & Samples

Receive and respond to client email via our email management system
Retrieve requests from workbasket, complete tasks
Review and complete fax, written, and verbal inquiries within our contractual service level agreement
Research and resolve problems efficiently
Provide phone coverage as required
Assist with projects on an as needed basis
Work closely with team, cross train to be interchangeable
Provide optimum customer service
Work OT as required during our peak times
P&C license, if not must obtain one within 6 months of employment
1-3 years’ experience in customer service, call center or similar industry
Possess excellent written and verbal communication skills
Demonstrated ability to solve complex issues
Strong PC skills with solid knowledge base in Word and Excel
Ability to work independently as well as on a team
Keen attention to detail, ability to solve complex issues
Insurance experience preferred

149

Customer Service Specialist Resume Examples & Samples

Handle inbound and outbound calls to assist members and providers
Document all calls, changes and any issues in database
Fluent in Spanish and English
Able to work afternoons, weekends and evenings
1 - 3 years’ experience in call center, customer service, inside sales or similar industries
Possess excellent organizational and verbal communication skills
Strong PC skills with solid knowledge based in Word, Excel and Outlook software
Possess excellent problem solving and analytical skills with the ability to multi-task
Ability to work independently and as a team member with strong interpersonal skills
Experience in healthcare with provider networks and physician’s offices a plus

150

Customer Service Specialist Resume Examples & Samples

Issue Proforma invoices based on the customer request
Check customer’s credit availability
Insert Purchase orders into the system
Drive the communication with the customers in terms of order status, production status, shipment status, logistics details
Active follow up on order execution with all steakholders
Coordinate logistics aspects with Logistics team and invoicingDrive actions and efficient communication with customers in terms of complaints handling and any other customer`s requestsDrive actions to improve defined KPIs
Take initiatives to improve existing processes
Managing the documentation for custom clearance (packing list, B/L, COC,COO, Legalization of docs. etc)
Providing shipping Instructions to carriers for B/L issue
Management of the Customer Requirement or as per Letter of Credit instructions
Knowledge of Incoterms
Knowledge of Import/Export business
Familiar with L/C
Familiar with shipping documents
Logistic knowledge
Advanced computer software skills (Excel, PowerPoint, Pivot tables)
Ability to work across different functions (Sales, Supply chain , marketing)
Knowledge of SAP & Incoterms
Knowledge of Import/Export business & logistics
Familiar with L/C & shipping documents

151

Universal Customer Service Specialist Resume Examples & Samples

High school diploma, GED or equivalent experience required
Customer Care/Call Center experience preferred
Demonstrated outstanding verbal and written communication skills
Strong interpersonal skills with the ability to reflectively listen and demonstrate empathy to interpret Representative problems, identify corrective action, and implement resolutions
Must have ability to handle pressure and demonstrate flexibility
Utilizes separate technologies simultaneously
Must net typing 35 wpm
Must have Wonderlic basic skills assessment at level 1 for verbal and math skills

152

Customer Service Specialist Resume Examples & Samples

Handles sales orders from customers across the NM. This includes orders receipt, acknowledgement, input on SAP
Aligns & communicates sales orders to different source units taking into consideration order time lines and respective production schedules
Updates & follow up on order status & shipping details while keeping all customers informed
Communicates and handles any deviation to customer orders in relation to quantity, timing, etc
Creates and publishes order prompt fulfilment and liaises with supply chain coordinators on order misses
Handles and sustains a good filing system of all customer orders in line with KFI policy guidelines for maintaining customer orders, written communication, and KF MENA orders confirmation
Educated to Graduate Level
Very good shipping knowledge
Very good computer skills including knowledge of most commonly used Microsoft applications
Sound knowledge & hand on experience on order processing modules in SAP system and excel skills
Very good communication skills, organisation & time management skills
Around 3-5 years of customer service experience preferably within an FMCG organization
Proven track record for handling large number of customer orders (300 / month) from different distributors across the MENA region
Good hand on exposure to different manufacturing & customer service units across the globe
Knowledge of order logistics, lead-times, & shipping routes would be an added advantage

153

Customer Service Specialist Resume Examples & Samples

Experience with customer service
1-3 years Customer Service experience, with a focus on helping customers via phone and email
Previous experience working with a CRM system (preferably SFDC)
Follow through on tasks to completion
Ability to type a minimum of 30 WPM
Professional phone manner

154

Customer Service Specialist Resume Examples & Samples

University Graduate with 10 months + experience in a order entry
Experience in Order Management will be an added advantage
Web savvy; strong PC & associated software skills viz. MS Office
Good communication skills (spoken & written) with neutral English accent. Good customer care skills
Willingness to work in night shifts is mandatory

155

Customer Service Specialist Resume Examples & Samples

Provide courteous, timely, and accurate answers to customer’s questions related to payroll, benefits, and human resources processing
Answer and resolve incoming calls related to payroll questions and discrepancies utilizing available resources
Research and follow through on calls that could not be immediately answered within pre-established timeframe
PeopleSoft experience a must
1-2 years experience using telephone customer service skills in a call center environment a must
1+ years payroll experience highly preferred
Ability to excel in a fast-paced, high volume production operation with tight deadlines and high customer service expectations
Good personal computer skills including a working knowledge of MS Office applications
Working knowledge of common payroll practices, Federal and State regulations, and Company policies related to assigned area
Good data entry and mathematical skills
High initiative and can do attitude
Ability to handle confidential information with absolute discretion
Excellent dependability and flexibility a must
Looking for a highly motivated, quick learning, team oriented person who has good customer service and telephone communication skills with attention to detail

156

Customer Service Specialist Resume Examples & Samples

Handle incoming calls for purchase orders and general inquiries
Enter purchase orders same day as received
Ensure that all information entered into the system software is complete and accurate
Provide relevant information to distributor, customer or sales representative in response to their specific inquiries
Provide follow-up actions when warranted
Issue credit and debit memos within three working days of approval
Coordinate product returns and obtain all required information (with appropriate authorizations)
Ensure all orders are shipped and billed promptly and accurately
Develop thorough understanding of all company policies and procedures
Enter all customer complaints into the management system
Other projects/tasks assigned by management

157

Customer Service Specialist Resume Examples & Samples

Entering, reviewing and making credit decisions on new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations
Processing, reviewing, and making lending decisions on register referrals, online transactions, and credit line increase requests
Locating account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores
Educating customers on Nordstrom Rewards and other available reward and credit benefits

158

Customer Service Specialist IT Resume Examples & Samples

Experience in using Microsoft Office applications
Experience in using web browsers
Experience in answering high volume customer service inquiries by phone, email and/or chat
Demonstrated knowledge of University functional units and responsibilities
Experience in Blackboard
Experience in using technology to answer customer questions
Experience with applicable software and internet tools

159

Customer Service Specialist Resume Examples & Samples

Order Entry exposure
BPO work experience
Customer Service, Order Management
Has great knowledge of the Order Management and Expedites System

160

Customer Service Specialist Resume Examples & Samples

The scope of this position may include any of the following functions
Perform good sales administration support such as order placement, order fulfillment and shipment arrangement
Keep close contact with warehouse & monitor logistics and handle document
Prompt respond to customer inquiry from all means like telephone, emails & etc
Proactive contact with customers to establish a good & harmonize relationship
Positive response to ad hoc issue and trouble shoots the non routine issues
Provide regular reporting required by line manager timely and accurately
Act as a good moderator between internal and external customers

161

Customer Service Specialist Resume Examples & Samples

Ability to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, integrity, professionalism and working cooperatively with others; ability to work effectively as a team member
Ability to accomplish work objectives in cooperation with agency, court, state, and professional colleagues
Expert interpersonal skills and abilities to establish and maintain professional working relationships with co-workers, management, and clients
Excellent oral and written communication skills that facilitate effective information exchanges; ability to effectively communicate technical and non-technical information to a wide variety of audiences
Skill to accurately assess resources needed to carry out planned actions and ability to manage time, and resources to accomplish tasks, goals and objectives within the structure set by supervisor
Ability to logically integrate ideas and information to form effective goals, objectives, timelines, action plans and solutions
Ability to prioritize and effectively manage time
Understand customer expectations and ensure work meets those expectations
Ability to identify, analyze and resolve complex problems in a consultative manner bringing problems together with recommendations for solutions
Ability to multi-task and effectively coordinate multiple projects simultaneously
Ability to identify risks and outcomes associated with courses of action; ability to develop action plans & strategies to ensure expected outcome from decisions
Ability to acquire and integrate input from others regarding critical actions, timelines, sequencing and priorities
Ability to achieve excellent results with little need for direct oversight
Ability to accept personal responsibility for the quality and timeliness of work; attention to detail
Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives; think critically
Ability to recognize and resolve conflicts
Knowledge of court business processes and court business operations, judicial information system applications, reference materials, customer service ticket generation software, future software enhancements, customer support tools (e.g.: email, telephone, word processing, spreadsheets, etc.), and query tools
Ability to learn and implement new concepts; adapt to change
Knowledge of new and emerging technologies to enhance customer services
Ability to keep current with all policies, procedures, reference materials, and auxiliary information that affect the judicial information system application client community

162

Customer Service Specialist Resume Examples & Samples

Providing primary customer service via telephone and email for the BLS unit
Evaluating, researching, analyzing, and resolving complex customer service inquires from internal and external customers
Independently responding to calls pertaining to complex business licensing questions
Providing technical assistance in determining the customer's licensing requirements and orders customized licensing packets
Exercising delegated authority regarding issuance or denial of customers' licensing requests and determining conformance with laws, rules, policies and procedures. Resolving complex problems and customer complaints while promoting quality service and timely response for information requests
Skilled in technologies necessary to conduct the business of the organization (such as Microsoft Word, Microsoft Excel, and Internet and/ or other database and word processing programs
Skills to research and analyze laws, rules and policies pertinent to licensing issues and sharing information in ways that are understandable to the specific audience
Strong verbal communication skills to ask questions in a way that enhances clarity, information flow and reliability of information both in person and over the phone
Written communication skills to compose clear and correct correspondence
Ability to work independently with minimal supervision while maintaining high productivity and accuracy
Click the "Apply" button
Follow the online application instructions to complete the online application& attach
Letter of interest, describing how you meet the specific qualifications for the position
Chronological resume, detailing experience and education
At least three professional referenceswith current telephone numbers
Complete the supplemental questionnaire

163

Customer Service Specialist Resume Examples & Samples

Only those applicants, who are able to read, write, speak, and understand both the Spanish and English languages will be considered for this position
A letter of interest, describing how you meet the specific qualifications for this position
A current resume, detailing experience, and education; and
A list of at least three (3) professional references with current telephone numbers

164

Customer Service Specialist Resume Examples & Samples

Processing complex Business Licenses applications, change requests, requests for information, requests for payment documents, business inquires, location and legal entity renewals, and other related correspondence from businesses and partnering agencies
Independently process applications and/or renewals in compliance with numerous state rules and regulations (RCW's and WAC's)
Acting as a liaison between the public and regulatory agencies
Following up with state and city partners (as needed) to ensure business license accounts were processed correctly according to their rules and regulations
Providing information and explaining application and license requirements to customers via telephone and/or face to face. Information may also be provided to customers via email or in formal written correspondence

165

Customer Service Specialist Resume Examples & Samples

Builds and maintains strong client relationships and provides client advice
From a business and system requirement perspective, responsible for design, development, testing, deployment and transition into operation when required
Designs solutions for clients which will result in exceeding KPI’s
Coordinates user training on system/new functionality and responds to more complex user queries regarding system functionality
Responds to unresolved production support issues and participates in analysis and resolution on behalf of the business
Provides input into project schedule, risks, scope of work and budget
Assumes technical role in bid activities, design studies and RFI/RFP related work
Promotes the organization’s capabilities to clients, identifies sales opportunities, and achieves contract extensions or additional business
Nurtures customer’s trust by consistently advancing the customer’s interests beyond minimum requirements.Attempts to understand customer concerns and issues; draws on customer insight to help others with how to best meet current and future customer needs.Regularly seeks customer feedback to support long-term interests and enhance customer satisfaction
Involved in dialogue with assigned customer executives, employing open-ended questions to uncover overall objectives and organizational needs; involved in the communication with internal teams to identify opportunities to act on information learned. Demonstrates knowledge of external trends (i.e. business trends,regulatory issues, global implications) to contribute to the anticipation of customers’ needs.Collaborates with colleagues and customer group leaders to assess customers’ immediate and long-term needs and contributes to defining solution offerings
Ascertains customers’ business needs and time constraints, balanced against costs and available resources, and communicates a realistic estimate of project timing. Develops project plans and prioritizes tasks to achieve project milestones; recognizes project risks (e.g., missed deadlines, quality issues, resource constraints), provides input to contingency plans and seeks guidance on meeting delivery goals. Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress
Offers customers a variety of products/offerings, explaining the costs and benefits of each while also explaining which may be the best fit for the customer’s organization
Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.Is fully self-sufficient and competent in regards to output quality and quantity. Requires little or no supervision on a day to day basis
Has basic or good knowledge of best practices and how own area of expertise integrates with others.Understands key business drivers and is aware of the competition and the factors that differentiate them in the market
Provides informal guidance for colleagues with less experience. Is accountable for contributing with a competent standard and delivers every time. Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality
Solves problems using existing solutions; exercises judgment based on the analysis of multiple sources of information. Is starting to look at 'best practice'. Provides creative insights and / or solutions to address client /organizational challenges
Impacts a range of activities within own team and other related teams; works within broad guidelines and policies.Works quickly and is able to assist other team members where appropriate. Works independently
Is able to explain difficult information; works to build consensus. Generates healthy debate within team, influencing team to look for a 'better approach'. Shares knowledge and expertise across organizational boundaries and endorses "bestpractices”

166

Customer Service Specialist Resume Examples & Samples

Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information
Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork
Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review
Perform other duties as necessary

167

Customer Service Specialist Resume Examples & Samples

Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies
Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. Establish priorities and make decisions within prescribed parameters while working in a team setting
Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient. Negotiate product/service requirements while maintaining positive rapport with different types of customers via telephone
Recognize, document and alert Management of trends in customer calls/usage. Recommends process improvements

168

Customer Service Specialist Resume Examples & Samples

Demonstrated knowledge of customer service principles and practices
Experience in establishing and maintaining effective relationships
Experience in understanding and resolving problems in needed time frame
Experience in communicating professionally and courteously with customers at all levels
Experience in basic arithmetic
Experience in working effectively with diverse groups of people both internal and external to the university
Experience working in a fast paced environment
Experience writing routine reports and correspondence
Experience adding, subtracting, multiplying, and dividing all units of measure, using whole numbers, common fractions, and decimals
Experience stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Experience leading by example in communicating, participating and encouraging support of the institution’s sustainability programs

169

Customer Service Specialist Resume Examples & Samples

Interact with customers to provide and process information accurately in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing symptoms; diagnose and resolve technical issues involving food waste disposers and hot water dispensers
Utilize laboratory resources to walkthrough customers and verify symptoms and issues;research required information using available resources
Identify and escalate priority issues per client specifications; escalate technical or non-technical issues to proper escalation channel that are not resolved immediately
Stay current with system information, changes and updates

170

Customer Service Specialist Resume Examples & Samples

Accurately direct calls
Demonstrate knowledgeable of Word and Excel and Outlook
Update Switchboard directory/reference materials as needed
Check emails and respond as needed
Demonstrate clear understanding that phones are first and adjust schedule as needed
Demonstrate a solid knowledge of our customers and what they needListen to understand the customer and make every effort to make the customer’s experience a positive
2+ years of customer service experience or Associates Degree
Proficient with Excel and Word
Great communication skills

171

Customer Service Specialist Resume Examples & Samples

Providing timely, accurate and professional answers to customers according to established department policies and procedures
Consistently demonstrating clear and polite written and oral communication skills
Thoroughly investigating customer issues; escalating any issues appropriately and correctly
Maintaining a positive and professional demeanor, being the customer-facing voice of IMDb among members of the entertainment industry and portraying the company in a positive light at all times
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer
Demonstrating appropriate sense of urgency for response times and service levels
Creating and maintaining blurbs, help and FAQ documents as needed
Interacting with IMDb data managers and editors to help document and research content issues
Identifying, troubleshooting, and resolving customer facing software issues
May be required to participate in small projects as needed
High school diploma, GED or equivalent
Three or more years’ experience in a customer service/support role
Proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPoint) and Windows Operating System
Ability to juggle multiple competing tasks and demands across three verticals of business
Prior experience working with online customer support and CRM software
Associate’s degree or higher
Extensive knowledge of the film and TV industry and showbiz environments

172

Customer Service Specialist Resume Examples & Samples

Experience in supporting students from diverse backgrounds via telephone, email, and chat
Experience in logging in customer information into a call tracking system(s)
Experience in multi-tasking
Demonstrated knowledge of financial aid policies and procedures
Demonstrated knowledge of student business services policies and procedures
Experience with using Microsoft Office applications
Experience with using web browsers
Experience answering high volume customer service inquiries by phone, email and/or chat

173

Customer Service Specialist Resume Examples & Samples

The customer's delivery expectations
Enters and manages orders accurately and timely utilizing various order management systems; Requests customer adjustments and check requests where applicable
Follows up with Credit to expedite Credit Holds
Confirms sales order information to customers as outlined in the process steps; Advices customers and Account Managers of backorders, and helps to make another selection
Prior experience in a call center or customer service industry
Knowledge of standard computer software systems and Microsoft applications
Ability to have and proactive integrity

174

Customer Service Specialist Resume Examples & Samples

Assist customers by providing accurate delivery information of their orders
Use ERP system to process orders, check lot information, product availability, invoices, and previous shipments
Communicate and collaborate effectively in all verbal and written correspondence with other departments to process orders or provide information for customers
Communicate effectively with order fulfilment team of order status changes
Use problem solving to address customer inquiries and resolve issues regarding orders errors and returns
Routinely send concise and effective correspondence to customers regarding updated backorder information and inquiries on purchase order price discrepancies
Projects as assigned
Efficient in multi-tasking
Accurate data entry in high volume setting
Ability to work cohesively in a team atmosphere
Effective time management to meet daily deadlines
Possess strong computer skills
Knowledge of ERP system preferred
Occasionally assisting of shipping team which includes picking vials from fridges and packing them into envelopes / boxesSkills

175

Customer Service Specialist Resume Examples & Samples

1 year of previous telephonic customer service experience
Associate’s or Bachelor’s Degree in Business, Finance or a related field
Prior health plan, insurance or medical field experience
Familiarity with medical terminology
Bilingual - fluently speaks English and Spanish

176

Customer Service Specialist Resume Examples & Samples

Demonstrated knowledge of the use of fee computer I electronic cash registers in a high-volume environment
Experience working in a parking operations at a university, city, or airport
Demonstrated knowledge with maintenance of electronic and mechanical equipment
Experience with cash and/or credit and debit card transactions
Evidence of effective customer service interaction with the general public
Experience in maintaining accurate records
Experience in work that requires attention to detail and/or loss prevention requirements
Experience with Microsoft Office applications (i.e., Word, Excel, Outlook)
Evidence of a current Arizona Class D driver's license

177

Customer Service Specialist Resume Examples & Samples

Minimum 2 to 3 years experience in Technical/Billing Support / Inbound Call Center (previous .com experience preferred)
Exceeding expectations with call QA's
HTML experience a plus (but not required) Ability to mentor and support Level 1 agents and New Hires nesting after training
Must have secondary skill supporting added areas of support functions - examples include special projects, porting, HP support, etc

178

Customer Service Specialist Resume Examples & Samples

Communicates with all parties in a professional manner and provides explanations regarding the account(s)
Analyze patient accounts for complete insurance information to ensure the filing of insurance is correct
Contact patients regarding payment arrangements on balance due accounts
Perform collections calls and send collection notices on a systematic basis as accounts are resolved by review date(s)
Answer incoming calls within company established guidelines to provide prompt and courteous service to callers
Assist callers and or walk ins with questions on accounts either from the patient, payor or attorney
Review accounts involved in third party liability to ensure liens and probates are filed and updated
Serve as a resource to assist patients with financial assistance options
Handles all incoming phone calls and daily correspondence
Works daily DAR follow-up report thoroughly and completed by end of day
Works daily correspondence thoroughly as well as notifying appropriate staff member of any problematic issues
Updates DAR and PULSE of any changes
Ensures UB92 and EOB match and all information is correct
Adheres to compliance and billing policy and procedures as well as Federal and State
Submits hard copy claims daily to secondary insurances with proper documentation in DAR
Works Medicare Crossover report documenting DAR, appropriate billed status and F/C
Process mail daily and documents information in ClaimIQ regarding contents such as medical records requested or accident information needed
Maintain work queue in ClaimIQ daily to ensure timely follow up
Research account specifics to complete necessary follow up actions
Documents timely, complete and accurate actions in ClaimIQ/DAR
Attend in-services, education sessions and department meetings as scheduled
Working knowledge of medical terminology and/or insurance claim filing experience

179

Customer Service Specialist Resume Examples & Samples

Self-motivated and able to work with little supervision
Ability to identify the risks & escalate as necessary
Accountable for meeting schedule completion dates or for providing timely feedback when dates cannot be met
Interacts with team members and peers to anticipate and resolve day to day issues

180

Customer Service Specialist, Contracts Resume Examples & Samples

Software Contracts
Invoicing and Receivables
Software product and documentation analysis
Coordinate and process sales orders
Logistics and Canada Customs Compliance
Customer Data Analysis and Reporting
More than 5 years Customer Service experience, including pricing and Sales invoicing
Excellent telephone and customer interface skills
Good organization skills including ability to prioritize schedule and track multiple activities
Bilingual skills (French/English) preferred
Strong analytical ability to solve non-routine problems
Proven knowledge and ability in applying policies and procedures, with some guidance, to solve complex problems
Some legal contract and/or Customs experience preferred
4 years Microsoft Office experience required
Associate degree in Business related field or equivalent experience

181

Customer Service Specialist Resume Examples & Samples

Elevator technical competences in upper level are considered benefit
Bachelor's degree in any field
Experience in the field of Customer Relations, Marketing and Management

182

Customer Service Specialist Resume Examples & Samples

Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Demonstrates sound judgment of escalating urgent calls
Utilization of computer i.e.: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately
Utilizes CCHS HEAT methodology when service issues arise
Interacts with patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
Prior call center/high call volume, customer service and medical office related experience required
Computer and key boarding skill required
Knowledge of physician office systems and practices
Knowledge of computer skills and key boarding
Knowledge of communication center skills
Superior Customer Service and soft skills
Ability to maintain patient confidential information
Ability to exercise judgment, tact and diplomacy
Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level
Ability to display excellent customer service skills
Ability to establish and maintain effective working relationships with employees, co-workers and management
Ability to maintain regular, consistent and professional attendance, punctuality and appearance

183

Customer Service Specialist Resume Examples & Samples

Minimum one (2) years of experience in customer service
Excellent verbal and written communication skills and professionalism in customer relations a must
Ability to follow up on multiple tasks at the same time
Customer Focus Mindset
English 80% oral and written
Experience with an ERP system
Knowledge of MS Office is needed

184

Customer Service Specialist Resume Examples & Samples

Provide excellent customer service on all inbound and outbound calls\mails
Process orders, manage backorders, satisfy customers needs
Prepare available stock reports for customers
Transport booking
Issue all necessary documents (invoices, delivery notes, credit notes ) in time and with high precision
Follow credit policy and process customers in alignment with credit policy
Customer data and commercial conditions maintenance
Manage returns and refusals, prepare returnorder
Prepare and follow up Direct trucks with goods from European Factories
Participate in Customer Service projects
College or university degree
Good MS office knowledge (Excel)
IScala/SAP knowledge and experience would be a big asset
Proactive, flexible, precise,
Good communicator and team worker
Ability to work under pressure & problem solving attitude
English pre-intermediate or higher, native/ fluent Russ

185

Customer Service Specialist Resume Examples & Samples

At least 1 + years of job experience in the order desk platform/ sales administration/ purchasing or logistics
College or university degree - Good MS office knowledge
Good English,
Native/ fluent Russian

186

Customer Service Specialist Belgium Resume Examples & Samples

Voert bestellingen in
Controleert de aanvraag op correcte toepassing van prijsvoorwaarden
Controleert klantennummers, leveringsdata, leveringsadres,…
Contacteert klanten bij problemen en stuurt redenen van weigering van bestelling
Voert bestellingen in en maakt melding van specifieke prijzen indien van toepassing (product, catalogus,
Service georiënteerd
Zeer sterke communicatieve skills
Klantgericht en commercieel ingesteld
Luistervaardig
Stressbestendig
Oplossingsgericht
Nauwkeurig
Flexibel
Empathisch
Zelfstandig

187

Customer Service Specialist Resume Examples & Samples

Provides support to users (client and Aon), employing a high degree of customer service, technical expertise, and timeliness
Uses a variety of techniques and applications for resolving problems and servicing requests, including Customer Relationship Management (Salesforce.com) tool, internal ticket systems and monitoring help desk email and phone line
Researches, resolves, and responds to questions received in a timely manner and in accordance with standards and best practices. Recommends corrective service to address customer issues
Uses a high degree of patience and problem solving techniques by consulting solution sources and follows through on resolution with users
Escalates problems or issues to the appropriate individuals based upon established guidelines and procedures
Uses and maintains the client account records in Salesforce, including accurate and timely record of work effort associated with supporting client base
Builds and maintains AonLine sites including user IDs (creation, password resets, deletion, etc.) and creating usage reports
Works under direct supervision and within established guidelines
Works on assignments with limited scope and complexity
Participates in team projects that enhance the quality of the support service
Participates in varying degrees of testing on products
Two or more years’ experience in computer systems or applications in a support role
Critical thinking and analytical skills
Good communication skills both written and spoken
Good understanding of the support system process
Good knowledge and experience of basic tools needed to document, track problems and resolutions
Proficient in Internet based tools and Microsoft Office Suite
Basic understanding of the Insurance Services industry

188

Customer Service Specialist Resume Examples & Samples

Answer customer inquiries via the 800 line to achieve targeted department service levels and quality standards
Investigate and answer coverage inquiries; clearly and appropriately document account according to department standards
Pennsylvania Property and Casualty License is preferred; otherwise required within 6 months from date of hire

189

Customer Service Specialist Support Resume Examples & Samples

Ensuring customer queries are always handled professionally and responsively, and that products are fully explored to deliver real customer satisfaction
Providing a service that brings repeat business and recommendations through building trust, confidence and support for our business clients
Responsibility for making a significant contribution to our goal to become the 'go-to' bank
Strong sales and customer service experience and the ability to create a genuine rapport as the success of everyone at Barclays is measured by their ability to put our customers at the centre of their day
The ability to self-manage, ensure timely, high quality and consistent results and resolve problems by applying set guidelines or your own initiative

190

Customer Service Specialist Resume Examples & Samples

Provide exceptional customer service to prospective home buyers and sellers, and to independent contractor sales associates
Report all complaints/concerns/issues affecting customer satisfaction
Respond to on-line property inquiries from customers visiting various websites
Effectively manage lead volume according to a complex set of standard operating procedures
Effectively utilize proprietary Customer Service Management(CRM) software applications
Explain benefits of working with a real estate professional to inbound and outbound customer calls
Effectively communicate with and respond to sales associates and branch managers regarding lead questions
Quickly re-direct non-sales opportunities to appropriate departments
Regularly monitor lead queues and use decision making abilities to take appropriate action
Field customer service related calls from additional lines of business
Assist callers in navigating company websites, coldwellbankerhomes.com
Remains current on company and industry changes
Works closely with supervisors for issue resolution
Ability to work a rotating schedule including evenings and weekends
Experience using call management software is preferred
Experience using a SalesForce based CRM application is a plus
Ability to work well under pressure in a fast-paced high volume environment
Personal commitment to excellence
Current MN real estate license or willingness to obtain

191

Customer Service Specialist Resume Examples & Samples

Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and externally with customers. Attend customer review meetings and ensure aligned and meaningful KPI’s are in place both internally and with customers
Pro-actively communicate anticipated shortages to the customer so as to optimize on-shelf availability
Work with order fulfilment to ensure establishment of the highest standards of order accuracy, process conformance, and order timeliness across all customer order management processes
Work with the customer, Log Ops, warehouses, hauliers and JDE where relevant to optimise deliveries to MOQ and VU agreements
Work with the customers, Log Ops, Hauliers and Warehouses to book in orders to a smoothed delivery profile across the day and week, manage later running loads, delivery failures, cancellations and uplifts, adhering to the relevant processes to reduce cost impact and ensure audit compliance
Track the customer conformance to the trade terms agreements and work with them to develop and implement improvement plans
Develop strong relationships with Commercial colleagues to ensure alignment across teams in support of the leverage of business opportunities
Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories, in order to meet customer inventory and on-shelf availability targets
Track consumption vs. forecast during season and major promotions to identify potential challenges at an early stage, allowing preventative measures to be taken
Identify opportunities for continuous improvement across the supply chain and work with key stakeholders to implement processes and solutions
Drive best practice processes across all customer service teams and represent customers within the wider customer service and logistics function
Support the Senior Customer Service Specialists in the development of Join Supply Plans with our customers
Support the Senior Customer Service Specialist in building a relationship with MBS and measuring their performance to agreed KPIs and SLAs. Act as the day to day contact for queries from the MBS team
Support the 7 day a week OTD operation
Know the legal and compliance responsibilities of the position; lead ethically and model compliant behaviour; maintain an environment where employees are encouraged to speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program
Educated to degree standard or with equivalent experience
Working knowledge supply chain principles
Strong communication skills at all levels
Process orientated - ability to monitor, measure and report
Good Systems knowledge of/enjoy using SAP and Excel
Flexibility/Ability to learn on the fly

192

Customer Service Specialist Resume Examples & Samples

Inputs orders received from internal and external customers
Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner (all order-to-cash-processes)
Prepares data related to KPI measuring customer performance and satisfaction
Responsible for EDI resolution in case of arising errors
Arranges for returns and credits to customer accounts
Provides updates to customers on order status and/or problem resolutions
Identify customer satisfaction and/or cost savings projects linked to customers
Experience in Customer Service role – (min 1-2 years)
Very good MS Excel and Power Points skills
Experience with ERP System (Preferably with SAP R/3)
Work under time pressureCustomer Service

193

Customer Service Specialist, Suzhou, SPS, SPS Resume Examples & Samples

Bachelor
2 years supply planning /customer service and order management experience at least
Excellent communication skills with customer and diverse function departments
Basic MRP system skills
Acceptable English Requirement

194

Discover IT Customer Service Specialist Resume Examples & Samples

Listen to real needs of our customers and offer powerful solutions to get the job done the first time
Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment
Produce extraordinary results measured by customer satisfaction, efficiency, and call quality
2+ years customer service experience is preferred

195

Customer Service Specialist Resume Examples & Samples

To achieve individual goals & targets & service levels of Customer Service Centre
To adhere to professional standards of behavior & conduct in dealing with customers & fellow staff
To proactively identify issues/ opportunities and lead end to end or cross-functional process improvement to improve the IBG and FI customer service
Own and resolve customers’ issues/enquiries, from the point of receipt to closure, adhering to SLA
Ensure Corporate and FI customer issues are resolved in a timely and accurate manner that exceeds customer expectations
Extract, consolidate and review customer queries landscape as well as transaction trends and summarize highlights to management
Work closely with key partners in MIS reporting and Business partners
Build good interpersonal relationships with internal and external stakeholders
Compose and/ or prepare complex presentation materials or perform metrics analysis for customer periodic service reviews

196

Customer Service Specialist Resume Examples & Samples

Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
Meets outbound and inbound call metrics
Builds solid, productive panelist relationships through positive communication
Collects and analyzes data, providing feedback to panelists
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists
Investigates and resolves proprietary system generated panelist performance issues
Schedules return calls as needed with panelists
Works with support departments as needed to resolve panelist issues
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evening shift of2:30p - 11pSun-Thu OR Tue-Sat
Spanish and/or Asian bilingual skills are a plus
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred

197

Customer Service Specialist Resume Examples & Samples

This role will provide customer support via telephone or e-mail; record issues in a ticketing system, troubleshoot and resolve issues, and escalate to others as needed
Additionally, the individual may perform administrative tasks in the talent management systems
Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services
Ability to learn about a variety of products
Also may require research skills to troubleshoot customer problems
Ability to incorporate constructive feedback
Customers may be internal or external with requests of varying degrees of complexity
Minimum of one year customer service experience preferred
Familiarity with call tracking tools and any talent management system
Attention to detail and good communication skills (written and verbal) are important
Must have strong interpersonal, customer service and communication skills as well as a good analytical ability

198

Customer Service Specialist Resume Examples & Samples

Exceptional written / oral communication skills with the confidence to articulate information professionally at all times
Strong customer service administration / telephony experience within Financial Services
Able to work as part of a team and support colleagues at all times

199

Customer Service Specialist Resume Examples & Samples

Spare parts planning, sourcing
Spare parts inbound receiving from factory
Spare parts distribution for domestic China and worldwide
Spare parts receiving of Domestic Field Returns which includes the responsibilities of identification, disposal-decision and execution, reporting
Spare parts warehouse management
Demo receiving and distribution
Demo warehouse management

200

Customer Service Specialist Resume Examples & Samples

Serves as liaison between back office and customer to improve service and productivity
Analyzes and takes ownership of customer issues coming in through phone and email, and provides timely and appropriate corrective actions
Routes customers to appropriate personnel for assistance when matters require a higher level of attention
Provides website assistance
Offsets, funges and transfers positions as requested
Processes account set ups and changes to customer master file
Reports balancing changes to customers before markets open daily
Maintains customer accounts by processing adjustments related to commissions and fees
Resolves and investigates issues related to customer activity including trades and cash movements
Facilitates the processing of CTA fees
Oversees requests for cash transactions from select customers
Creates mock statements as needed
Resolves any issue or general inquiry that may arise
Assist Customer Service with Transfer approvals an processing as needed
Assist Customer Service Director and Team Lead with projects as needed
Assist Team Lead and Relationship Managers with Margin Calls as needed

201

SSC Customer Service Specialist Resume Examples & Samples

Handles complex customer complaints, inquiries, and post call customer service requests. Provides excellent service recovery, which includes turning complaint/error situations into an advantage and striving to meet customer expectation with accurate and complete information
Oversees instant messaging team chats to assist internal customers with questions using available information resources
Supports the development of staff by functioning as a subject matter expert on procedures, products, systems, service approaches, and customer questions
Supports complex business functions/special programs/projects. Assists with administrative tasks as needed
Troubleshoot problems and advise on the appropriate action. Track status of ongoing issues and escalate to management as appropriate
Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers to ensure problems are resolved successfully and satisfactory
Provide peer mentoring to entry level to include on the job training and coaching
Remains abreast of Company and industry changes as well as changes in internal products, processes and procedures
This position is in a fast-paced, high volume environment with set production goals
6 months of experience working in the Sales and Solutions Center
Proven ability to handle customer escalations effectively
E-Service knowledge
SSC policy and procedure knowledge
Strong customer interaction skills in a sales or service environment
Ability to comprehend and interpret insurance products descriptions and policy language; ability to effectively market such products
Strong communication and human relations skills
Excellent problem solving, time management and service skills
Ability to operate a computer in a multi-tasking environment. Personal computer skills, including working knowledge of various software packages, and excellent typing (25 wpm+), spelling, and grammar skills
Flexible to work various hours/schedules as business needs dictate
Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations
Must have or be able to obtain and maintain appropriate insurance licenses in life, health and accident
Proven customer interaction skills in the SSC department

202

Customer Service Specialist Resume Examples & Samples

Experience in understanding and responding appropriately to basic customer requests
Experience in fostering and instilling trust through consistent follow through and accuracy
Experience in using PeopleSoft
Experience with Form I-9 completion or using E-Verify
Demonstrated knowledge of company benefits, policies, payroll and other HR related topics
Experience in Help Desk data tracking systems and online customer Support Ticketing
Experience in establishing and maintaining effective professional relationships
Experience in understanding and resolving problems in timely fashion

203

Customer Service Specialist Resume Examples & Samples

Experience in understanding and responding appropriately to basic user requests
Experience in fostering and instilling trust through consistency in follow through
Experience in self-service activities to ensure customer comprehension and satisfaction regarding questions, policies and procedures
Demonstrated knowledge of basic computer programs, including Microsoft Office Suite PeopleSoft, Salesforce and Service Now
Experience in offering customer service
Demonstrated knowledge of financial aid policies and procedures and student business services policies and procedures
Experience with Microsoft Office applications, proficiency with web browsers
Experience in utilization of Help Desk data tracking systems

204

Customer Service Specialist Resume Examples & Samples

Work with warehouse to ensure delivery in timely manner
Handle customer enquiries and compliant in professional manner
2-3 years working experience in MNC, preferably in medical device company
Good command of both written and spoken English and Chinese ( covering Putonghua) highly essential
Proficiency in MS office (Excel, Pivot Table, Words) and knowledge in SAP in an advantage
Proactive and strong communication
Able to work under pressure, handle muti-tasks, well organized and customer- focusedCustomer Service

205

Customer Service Specialist Resume Examples & Samples

Must have solid understanding of repair operations and associated work flow
Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation
Interact individually with management and the sales team to identify and clarify information and research needs
Customer interfacing – specifically as back up with internal requests if Sales team is on the road
General analytical and internal support to the international reps
Performs other related duties as assigned by responsible manager and/or business unit manager
Coordinate and maintain monthly KPI data and presentation
Knowledge of ERP/MRP systems. Experience with Quantum
Ability to multi-task and in a fast paced, changing environment
Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
Strong computer skills are a must, to include Excel, Word, and PowerPoint

206

Customer Service Specialist Resume Examples & Samples

Review documents received from organizations required to file or register in accordance with state statutes and regulations
Prepare documents for the program's database, makes determinations based on guidelines, whether the organization has met the registration requirements and provides the appropriate follow-up
Make copies of documents and distributes to private sector and the customer
Determine if documents meet the requirements for filing or registering, including correct fees, according to guidelines
Two years of experience independently responding to and resolving inquiries, complaints, and client/customer service issues
Ability to work with a high degree of accuracy and attention to detail
Office/clerical experience including drafting and proofreading correspondence, filing, answering phones, and/or responding to email from internal and external customers
Experience applying knowledge or agency laws, regulations, and procedures in resolution of inquiries, complaints and problems while maintaining appropriate confidentiality
Experience with database queries, data entry forms, and/or reports; importing data from other sources, sorting records by multiple fields, locating records, and organizing by specialized criteria

207

Customer Service Specialist Accident Resume Examples & Samples

AND
Two (2) years' experience using computer programs such as Microsoft Word, Excel and Outlook
One (1) year of experience composing clear, professionally appropriate, and technically correct responses to customers
One (1) year of experience providing service to customers on the phone or in person where explaining rules, policies, and/or procedures are regular daily functions

208

Dshs Customer Service Specialist Resume Examples & Samples

Responds to customer needs on a multi-line phone system: greets incoming, customers and ensures needs are met either directly or by referring to the appropriate staff, conference room or office
Acts as liaison between staff, clients and agency; solve complaints, inquiries and customer service problem
Guides potential clients or individuals seeking services of proper procedures involved in applying for agency services
Manage the agency payroll and attendance system by ensuring all requirements are completed and submitted by payroll dates
Manage the agency vehicle reports, maintenance records, and coordinates with vendors for repairs
Enter travel requests into TEMS; coordinates with TEMS staff providing appropriate documentation as needed
Create and maintain agency files; achieve office files in accordance with DSHS retention schedule policy
Maintain confidentiality of restricted information
Assist with Learning Management System (LMS) and meeting/training registrations and notifications to participants
Receive incoming faxes and distribute to mail boxes
Assist with composing and transcribing letters, memos, and other documents; proofread material for spelling, grammar and to ensure it is accurate
Use the CARE system to ensure data or lookup information
Backup agency Fiscal Technician responsible for balancing monthly client budgets

209

Customer Service Specialist Resume Examples & Samples

Provide our global clientele with outstanding customer service and post-sale retention support
Serve as a customer liaison for web-based technical support and training for our clients’ web-based subscription services and troubleshoot customer issues as needed
Deliver service line information and consultative communications leading to up-sell and cross-sell opportunities
Schedule and monitor US and international conference calls and web-based conferencing and client presentations for assigned Account Executive and Consulting Team
Assist the Sales and Consulting teams with web-based and conference call presentations
Maintain client records via accurate database entries
Ensure that all clients receive the highest level of customer service and support
Bachelor's degree preferred, but not required
Experience in Sales, Marketing, Customer Service, or related field
Two years of customer service experience with an emphasis on sales and up-sales
Previous experience with internet research and web-based customer support is a plus

210

Operations / Customer Service Specialist Resume Examples & Samples

Frontline support – You’ll be the first Bluebeam personality that customers interact with. You’ll help answer their questions and solve their problems!
Customer support – You’ll have full knowledge of our product suite, pricing, and licensing options. Armed with that knowledge, you’ll be able to determine the appropriate solutions for our customers based on their needs. YAY!
Administrative/Operational work – You’ll be processing orders, issuing quotes, and helping to determine what current practices may need to be updated. You’ll also be communicating important customer information to the appropriate teams or account managers
Internal Resource support – You’ll be helping other co-workers/teams with special projects in addition to assisting our awesome customers

211

Customer Service Specialist Resume Examples & Samples

Experience in dealing with public courteously, tactfully and fairly
Demonstrated knowledge of conflict resolution
Evidence of effective verbal and written communication
Experience in preparing clear, concise written and verbal reports
Experience in a customer service role
Experience in maintaining and repairing bicycles
Experience in using Microsoft Office Suite
Demonstrated knowledge of T2/FLEX
Evidence of a valid Arizona driver’s license

212

Customer Service Specialist Resume Examples & Samples

Experience in the use of fee computerized electronic cash registers in a high-volume environment
Demonstrated knowledge of the maintenance of electronic and mechanical equipment
Experience in quality customer service interaction with the general public
Experience in attention to detail and/or loss prevention requirements

213

HLA Customer Service Specialist Resume Examples & Samples

Provide customer assistance in ordering transfusion-related products to support refractory patients
Maintain positive and professional communications, both internally as well as externally with different types of customers via phone/email
Establish priorities and make decisions within prescribed parameters while working in a team setting
Communicate via phone or email for customer inquiries, triage customer calls/emails to members of HLA management team
Communicate with vendors and suppliers with HLA lab reagents/supplies needs when necessary
Perform daily Red Cross product inventory search for HLA testing needs
Tag product when needed
Assist HLA staff continuing education documentation: Red Cross education/training document, ASHI education/training document, etc
Assist reagent/supply order
Assist in management of equipment inventory and services contracts
Assist in management of HLA lab documents

214

Customer Service Specialist Resume Examples & Samples

Answer and screen all incoming calls
Meet, greet and liaising with customers/suppliers
Processing incoming orders
Processing payments
Handling customer enquiries/complaint resolution
Consult with clients and potential clients to determine their product requirements using company strategies and operations
Provide after sales support and endeavour to maintain positive customer relations
Assisting Sales Team when necessary
Liaising with Freight companies – booking collections, tracking deliveries
General Ad Hoc Duties as requested by Australian DC Manager
Strong communication and customer service skills
Proficient skills with Microsoft Office products such as Excel, Word and Outlook, as well as general computer skills
Ability to multi-task and work in a fast-paced, self-directed environment
Strong attention to detail and organisational skills

215

Customer Service Specialist Resume Examples & Samples

Bilingual in English and Spanish
Applicants should be willing to work during flexible work scheduling, including weekends
Team player (works well with others, promotes teamwork among peers)
Ability to work independently/self-starter
2 years’ experience as Customer Service Specialist

216

Customer Service Specialist Resume Examples & Samples

Primary liaison between panelist and support departments
Building relationships through positive communication
Collects and analyzes equipment data
Collects and maintains household demographic and device information
Investigates and resolves panelist generated performance issues, providing feedback to panelists
Able to provide instructional troubleshooting steps to ensure long-term and accurate usage of monitoring equipment
Use recruitment resources effectively and be able to present full disclosure of participation guidelines to households

217

Seasonal Customer Service Specialist Resume Examples & Samples

Delivers superior customer service and drives revenue growth by using good techniques of selling and service for specific customers as identified by the business to process telephone, fax, and mail orders via Order Management system in order to meet
Ensures that deliveries are completed based upon customer's request; resolves customer issues, and responds to inquiries from customers; handles and provides appropriate follow up on customer issues (i.e., delivery, installation)
Researches billing issues, and submits necessary adjustments, refunds, or corrections as it pertains to returns and exchanges
Creates Work Orders for product installation to meet customer delivery requirements, which includes working with the Delivery team
Customer service skills, organizational skills, teamwork skills, relationship building skills
Ability to use standard office equipment, including telephone system, fax machines, and photocopying equipment
Ability to use order processing systems and grasp policies and procedures

218

Customer Service Specialist Resume Examples & Samples

Bachelor degree
At least 1 year of experience in customer service or logistic department
Fluency in Romanian and in written & spoken English
Excellent knowledge of MS Excel

219

Customer Service Specialist Resume Examples & Samples

Communicate with commercial customers via telephone and e-mail to build strong business relationships and drive sales growth in the parts business for Internal customer base
Provide exceptional customer support to commercial customers; as well as pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
Coordinate with Replacement Components’ Sales and Operations groups to expedite commercial orders
Inform commercial customers of Replacement Components’ programs and encourage the utilization of such programs to drive sales growth
Collaborate with internal departments to resolve customer disputes
Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools.; Salesforce experience is a plus
Working knowledge of C10, EPIC and Windchill systems is desired
A background in Commercial HVAC applications, products and systems is desired
Proficient in MS Office (specifically Word, PowerPoint and Excel)
Strong analytical skills, accuracy and attention to detail are necessary
Ability to handle multiple tasks; creative problem solving skills
Minimal travel required: approximately 10%

220

Customer Service Specialist Resume Examples & Samples

Proactively develop specialist knowledge of your primary and secondary business units through regular interaction with stakeholder departments and suppliers. In addition, develop a good understanding of other technical support business units, to provide support to areas outside of your specialization
Strong Customer focus. At Thermo Fisher Customers are our key priority. You will have to provide customers with clear and timely product support and act as the customers’ focal point for Thermo Fisher
Track product related issues in accordance with agreed internal guidelines and communicate into the business unit Customer Service Supervisor – Product Support – if need be
Maintain the Product Support access database, by accurately recording pertinent information received by suppliers and customers
Provide product training to internal colleagues; take part in specific training for new products
Ensure the right technical documentation is provided to all customers
Prepare competitive one-off and annual quotes, investigating price support and presenting a business case to our key suppliers, to maintain the highest possible margin. May also be involved in the support of RFQs and RFP preparation, specifically x-referencing and referencing activity
Liaise with Field Sales, where appropriate, to understand customer requirements regarding pricing, turnaround times and account potential. Always eager to exceed the customer’s expectations and meet set deadlines
Ensure all quotes are accurate prior to sending to the customer or uploading on to electronic platforms. Possibility to be involved in Tenders as well
Provide high level of Customer Service and Support. Handle and respond to all types of customer service issues, orders and general enquiries through a variety of channels – including phone, e-mail, fax and web. Manage customers’ relationships
Strive to continuously improve the processes, as well as customer delivery services, using defined company methodologies
Able to work in a matrixed organization. Build and develop mutually beneficial relationships with internal and external colleagues/customers. Focused on delivering customer centric solutions
Problem solver. Maintains a professional attitude when problems/conflicts arise – seeks to find solutions, and takes ownership for making positive change
Must be familiar with working with Service Level Agreements (SLAs) and strives to exceed the Individual/Department/Company KPIs
Recognize and identify quotation and sales lead opportunities within technical enquiries. Using the agreed parameters and templates pass on sales leads and quotation opportunities to relevant contacts
Displays active listening skills to internal and external customers
Handles each customer contact enthusiastically and treats each one with a positive and professional manner
Proactive about own professional and personal development, by seeking opportunities to improve through focused training and feedback

221

Customer Service Specialist Resume Examples & Samples

Intermediate level with Excel
Works well with limited supervision
Flexible with scheduling

222

Customer Service Specialist Resume Examples & Samples

Bachelor degree in business administration/equivalent
Minimum of 5 years’ experience for entry to this level
Requires extensive knowledge and skills to complete specialized tasks
Collaboration skills to work with multiple departments in order to get the task completed
The language requirements for this position are Excellent Written and Verbal English communication and any other language is an advantage
Location for this position is Gurgaon/ Manesar. Candidate should be open towards working at Manesar site

223

Customer Service Specialist Resume Examples & Samples

Provide customer support functions such as, expediting, resolution disposition, provide status updates, researches technical questions and warranty claims
Provides contracts administration. This includes, but is not limited to pricing, quoting, and review and support
Reviews customer contracts, specifications, terms, purchase orders, shipping instructions and other customer requirements and support documentation
Utilizes and administers customer portals for PO's, receipt of new orders and/or changes to existing orders
5-7 years Customer Service experience
Prior experience in Contracts review within the Aerospace industry is preferred
Excellent written and oral communication skills needed
Knowledge of Excel, Word, PowerPoint, Project, Oracle or other related business software
Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical
Excellent communication/ interpersonal skills to build effective working relationships
Should have ability to work alone and also within a team
Ability to read, speak and write in English
Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals

224

Customer Service Specialist Resume Examples & Samples

One (1) year experience providing assistance to customers regarding inquiries, complaints or problems
Experience in the use of Microsoft Excel, Word and Outlook
Willing and able to work in an adult correctional facility with incarcerated male offenders
Must be able to operate a multi-line phone system for extended periods
Ability to operate and maintain printers, copiers, fax machines, and computers

225

Customer Service Specialist Resume Examples & Samples

High School Degree required. College Degree in a business related field preferred
Proficient in SAP and/or QAD, as well as Teleflex’s products and work processes
Knowledge of medical manufacturing and/or distribution
A minimum of nine months experience as a CSR at Teleflex
2+ years customer service experience in a call center preferred
The ability to multi-task and accurately handle complex processes and customer inquiries in a fast-paced environment
Strong organizational, analytical and problem solving skills required
The ability to collaborate and work well with others in a team environment
Is able to take independent action in solving problems while exhibiting good judgment and meeting critical deadlines
Working knowledge of MS Word and Excel

226

Customer Service Specialist Resume Examples & Samples

Must have exceptional phone etiquette
Must remain professional throughout the call
Basic computer skills (Microsoft Outlook, Word, Excel, etc)
Ability to follow accounts through to completion
Soft collection experience is helpful
1 Year

227

Customer Service Specialist Resume Examples & Samples

Contact assigned customers based on established schedule to ensure customer satisfaction and to provide updates and reports to customers (e.g., downtime, account receivables, service order status, etc)
Receive calls from assigned customer optimizing each contact with existing customer by exercising exceptional customer service skills and ensuring all issues are tracked until brought to resolution which includes coordinating with appropriate departments
Keep account team apprised of issues affecting current or prospective service for customer including business needs and changes
Identify critical and/or recurring service issues and prepare a corrective service action plan which includes engaging client resources to execute the action plan and track performance through completion
Document all related customer call data in the appropriate systems in a timely manner
Conduct stewardship meetings with pre-identified customers and sales teams which may include preparing, distributing and reviewing reports
As necessary, assist in locating customer contact information
Maintain an in-depth knowledge of assigned client's products and services, as well as policies and procedures regarding customer calls
Bachelor's degree from an accredited college or university with major course work in business administration, communications, marketing, or a related field preferred
Minimum of two years’ customer service experience required preferably in a business-to-business environment
One-year business experience required preferably in telecommunications, voice or data
Provisioning, or project coordination
Intermediate knowledge of Word, Excel and Outlook is required
Basic knowledge of PowerPoint is required

228

Customer Service Specialist Resume Examples & Samples

Provides pricing and availability and attends to order management queries from Ridge Tool customers
Attends to customers concerns on shipping which include but not limited to credit for shortage, debit for overage, etc. which may require research and analysis
Processes phone in orders and performs applicable cross and up selling initiative and informs customers on current promotional updates
Assists customer on basic technical queries

229

Customer Service Specialist Resume Examples & Samples

Develop and maintain close relationships with customers
Respond to customer inquiries via emails and phone
Enter, update and track sales orders and order acknowledgements in a timely manner
Tracks and follows-up with customer if Sales Order is not received
Review customer sales orders for changes to specification or drawing revisions
Track and monitor customer requests or issues
Provide updated delivery schedules, tracking information, invoices and C of C’s to major accounts on a weekly basis
Attend daily/weekly production meetings to stay on top of order delivery status
Conduct research for RFQ’s, prepare quotes and submit to management for final approval
Responsible for the accurate maintenance of the RFQ log and RFQ metrics
OTD/Backorder monthly reporting
Weekly backlog reporting
Customer Survey Data collection and reportinng
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Ability to write effectively
Minimum of 2-4 years working in a similar customer service position in a manufacturing environment
Strong knowledge in Microsoft office, Excel and Access
Must have strong problem solving abilities
Must be able to work in a fast pace environment and be able to handle multiple projects at one time
Bachelor’s degree in business management, psychology, or other related field preferred. A combination of education and experience may be considered in place of degree

230

Customer Service Specialist Resume Examples & Samples

Minimum 3 year experience in Technical Support / Inbound Call Center (previous .com experience preferred)
Must have a secondary skill set supporting added areas of support functions, examples could include special projects, porting, HP support, researching escalation request coming from OTP , reseller relationships, provisioning new accounts etc
Take escalations from Tier 1 and Tier 2 agents and customer escalations (supervisor calls)
Full knowledge to cover as back up to Porting or RS duties

231

Dshs Customer Service Specialist Resume Examples & Samples

Efficiently use a computer and software such as Microsoft Office and Outlook
Perform high quality work in a fast pace, high production environment
Prioritize work load and efficiently multitask
Communicate clearly, efficiently and professionally with staff and customers
Apply independent judgment to resolve problems and providing excellent customer service
Support and contribute to team building processes

232

Assoc Customer Service Specialist Resume Examples & Samples

Worked on Windows OS, MS Office, Office 365, OneDrive, Outlook, Internet, Etc
Willing to work on Analytical and Troubleshooting Computer based issues remotely. Experience in this would be added advantage
Knowledge on Troubleshooting windows slowness / BSOD issues
Candidates should be having in-depth knowledge of software related issues and trouble-shooting
Candidates should have knowledge on Network / WIFI / VPN issues
Candidate should have knowledge on IOS and Android devices for Email configuration. (Air Watch, Mobile Iron etc.)
Troubleshooting knowledge on McAfee Antivirus Software and EPO Agent
Knowledge of MAC OS will be an added advantage
Past work experience in IT Service Desk of similar profile
Knowledge of commonly-used concepts, practices, and procedures for end user technical support
Experience working on latest technology in the industry
Functional knowledge of Windows & Active Directory
Education: Graduate
Should be flexible to work in 24x7 rotational day/night working environment. Five Days working
Should have Confidence and good convincing power while working with Customers

233

Customer Service Specialist Resume Examples & Samples

Identifies potential shortfalls and works to find resolution with customers and shop scheduling
Conduit for communications between customers and management (issues, trends, schedules, material and transportation concerns)
Maintain accurate delivery performance records and customer change files
Participate in process improvement activities

234

Customer Service Specialist Resume Examples & Samples

Strong phone etiquette skills, verbal communications, grammatical and professional business skill sets
Abide by all company policies and procedures
Some travel and overtime required

235

Customer Service Specialist Resume Examples & Samples

Accurately responds and educates customers on inbound service and sales inquiries
Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

236

Customer Service Specialist Resume Examples & Samples

Evidence in writing routine reports and correspondence
Experience in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals
Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs
Experience operating on electronic cash register
Experience in the application of general parking practices and procedures

237

CPS Sg-customer Service Specialist Resume Examples & Samples

Demand and Order Management - Process sales orders and forecast received from customers through E-Supply Chain and SAP system to initiate the manufacturing process and meet customer requirements. Follow through the entire order cycle, actively manage future demand and drive forecast accuracy with BU and Bottler. This involves the analysis of historical sales from Bottlers, bottlers’ forecast, BU’s rolling estimate and market actual performance. Lead Collaborative Forecast Forecasting and Replenishment (CPFR) routines with Bottlers and BU and drive forecast accuracy
Lead Sales & Operations Planning (S&OP) and Service Review with Customers – these are monthly / quarterly reviews on CPS / Bottler performances, commercialization timeline, new product forecast, customer complaints and improvement initiatives. Perform regular customer visits to Bottlers and BU in the South Pacific and ASEAN region. He / she is the focal point of customers to the CPS plants
Complaint handling - Effectively manage all customer complaints by logging and acknowledging all customer complaints within 24 hours. Facilitate root-caused investigation with the respective CPS departments, providing status update and follow through on corrective actions with Bottlers. Perform trend analysis and drive improvements in customer satisfaction
Outbound logistics and documentation control - Ensure completeness of shipment documentation and registration requirements for shipments. Trigger for shipments and container booking activities. Monitor progress of new products introduction and first customer shipment timeline. Ensure documentation and processes readiness for first customer shipment. For on-going active products, monitor the shipment status and logistics needs, trigger Finance, 3PL or relevant departments for the generation of paperwork to facilitate shipments
Active participation and support for Operational Excellence Programme and Continuous Improvement culture in CPS Singapore
Represent CPS Singapore in the Supply Chain DWT, working closely with other CPS Plants and Asia DWT, to deliver a consistent service level to Business units and Bottlers
Implement Customer Survey for his / her portfolio of customers
Bachelor degree in Business Administration, Supply Chain or related functions
Min of 3-5 years experience in Manufacturing, Customer Service or a related Supply Chain function
Working knowledge on demand management, order management

238

Infrastructure Outsourcing Customer Service Specialist Resume Examples & Samples

Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization
Ensure maintenance of quality documents as per guidelines under Accenture delivery methods
Expected to assist with taking customer calls/emails (interactions) during high call volume
Ensures communication of necessary policies, procedures, standards and processes
Good people management skills and feedback giving skills
Good client relations skills
Excellent communication skills, with neutral accent
Excellent written communication skills with email etiquettes
Good problem solving and analytical skills with good knowledge on MS Excel reporting and MS PPT presentations
Self-motivated and capability to motivate teams/ colleagues
Fundamental Technical know-how on system trouble shooting
Good knowledge of incident management and reporting tools
Represents process in various meetings if asked to do so
Face internal and external quality audits
Execute delegated responsibility and report to domain lead
Predominantly experience should be of managing service desk/IT help desk
Supporting customers
Minimum 1.5 years of people management experience

239

Customer Service Specialist Resume Examples & Samples

Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
Perform customer request/problem identification and follow defined procedures to resolve correctly
Develop and maintain knowledge of customer and customer-specific business environment
Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
Understand support KPIs
Reflect on and suggest improvements to process
Interact directly with customers

240

IT Customer Service Specialist Resume Examples & Samples

Team Lead: Managing and day to day running of the Business Support Group (BSG)
Defect Management: Analyse and report application defects to Profund and provide support in getting fixes deployed
Change and Release Management: Review 3rd party Application release documentation and communicate with Business Operations team to ensure testing, training and LWI reviews are completed
Bulk Processing / Integrations: Process bulk requests and Interfaces delivered to the Profund system
Data Integrity: Assist the data team where required to undertake data cleanse activities
Service Reviews – attend 3rd party Service Reviews and providing support to the Technology Service Delivery Manager (TSDM)
Excellent communication and interpersonal skills; able to communicate at all levels
Ability to work within own team and co-operatively work with other teams
Experience in a customer facing and/or support role
Take decisions based on own initiative with adherence to guidelines and available information
Manage issues and problems, escalate and seek advice where appropriate
Understand and act in compliance with Accenture policies and procedures generally and specifically with regard to Data Privacy and Security
Good general computing skills and experience of MS Office products and a willingness to develop these skills further
Good working knowledge of other technology and CRM tools deployed e.g. ServiceNow, EDM, AKN, HEAT
Experience constructing Test scripts and undertaking system/user acceptance testing

241

Junior Customer Service Specialist With Latvian Resume Examples & Samples

Entering required data into the system based on processes, guidelines and procedures
Communication with client point of contacts based on processes, guidelines and procedures
Communication with 3rd party clients related to customer service processes
Preparation of regular and ad hoc documents & report based on requirement of supervisor
Report any exceptions, errors or issues immediately to supervisor
Performs other activities requested ad hoc by supervisor
Manages achievement of given SLA and KPI's
Accounts for high level external/internal client's satisfaction
Maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities
Maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
Actively performs two-way communication
Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
Maintains a solid control environment based on accepted internal control standards
Revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements
Good knowledge of English
Very good knowledge of Latvian or Hebrew (min. B2)
Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook
Understanding specific areas & working knowledge of MS systems (SAP, MSOPs, MSE) nice to have

242

Customer Service Specialist Resume Examples & Samples

Open the Alumni/Faculty House
Greet and provide assistance to incoming alumni and visitors, including but not limited to conducting classmate searches and updating alumni biographical information
Manage operation of multi-line phone
Provide support for the Alumni Association’s online service, the Jacket Community, by responding to incoming help desk daily requests
Supervisor and train front desk students
Sort and distribute daily incoming mail
Maintain staff phone list and distribution
Assist alumni in planning and registration for travel tours in the Travel Director’s absence
Assist in preparations for Alumni Association events
Education:Bachelor's Degree
Work Experience:Customer Service experience
Certifications:N/A
Preferred Education:N/A
Preferred Certifications:N/A
Preferred Skills:N/A

243

Customer Service Specialist Resume Examples & Samples

Typically requires bachelor’s degree or equivalent and two to four years of related (sales and/or technical) experience. Customer service experience in a telecommunications, high tech, or electronics environment
Strong customer service skills, communication and organization skills
Active Top Secret clearance or higher

244

ARP Customer Service Specialist Resume Examples & Samples

Personal computer and 10 key skills required
Five or more years of experience in financial accounting activities
Good problem-solving and negotiation skills
Effective selling, cross selling, and referral skills
Advanced knowledge of bookkeeping practices and principles
Ability to identify and resolve exceptions and to interpret data
Strong written communication skills

245

Business Customer Service Specialist Resume Examples & Samples

Answers business customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
Continually maintains working knowledge of all company products, services and promotions
Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans
Utilizes operational systems to process purchases of AT&T Mobility products and services; i.e. collections, payments for Wireless bills and accessories

246

Csc-customer Service Specialist Resume Examples & Samples

Strengthens the customer relationship by effectively identifying customer needs, resolving issues and providing a customer experience that creates the opportunity to recommend additional products and services
Accuracy in typing
Working effectively in a fast-paced, changing environment
Be able to empathize with a customer and take ownership of an issue
Ability to set customer expectations, explain to customer what is being done to resolve an issue and follow up on customer commitments
Identifying suspicious, red flag, high risk or fraudulent activity
High level of professionalism: actively attends meetings; conveys understanding of comments and questions of others; encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel
Navigating Santander system to collect information and data needed to identify and assess needs and or diagnose service issues
Bi-lingual preferred (Spanish and English)

247

CSC Customer Service Specialist Resume Examples & Samples

Keeps informed of changes in bank products, services and procedures
Analysis and problem-solving skills: ability to question, accurately identify a need and present an effective solution
Excellent organizational, time management and multi-tasking skills
Strong communication skills: ability to educate a customer on a service or product solution in clear, concise terms; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues
Generates new ideas: goes beyond the status quo; recognizes the need for new or modified approaches; positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action

248

Customer Service Specialist Resume Examples & Samples

Administer Dealer Contracts, including Process Credit Applications; Temporary Increases; Submit Over Line Requests; Line Modifications and Term Changes; Add or Remove Signor Name, Entity and Address Changes; Conduct Annual Reviews of Dealers; Termination of Floorplan. Call dealers (i.e. customer service/courtesy calls, collecting on delinquent accounts) review of delinquent dealer report, and collection of returned checks
Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning) and securing the loans
Daily completion of prospective borrower and current borrower relationship management tasks. Problem analysis, problem solving, and listening skills
Analyze portfolio and look for red flags related to possible loss concerns (i.e. watch trends in lot audits, review portfolio to ensure no sudden changes in buying/selling patterns, review dealer submitted documents to look for fraud/deceit)
Communicate potential loss situations to Branch Manager as soon as identified. Assist in efforts to take possession of vehicles or other property used to secure loans and acts as AFC’s agent/representative in legal matters, as required
Use spreadsheet and other automated or manual processes to prepare required documentation and reports
Use automated or manual processes to monitor dealer transactions. Collect payments from delinquent dealers, account for property used to secure loans, and to document business activities (to include those related to “over credit line”, late payments, returned checks, note repayments, and “out of trust” situations)
Assist in sales and growth of the branch’s portfolio (i.e. be able to field incoming sales inquiries, be able to up sell current customers), assist in marketing mailers and sales campaign of the branch
Understand the applicable laws and codes for their assigned geographic area and operates in compliance with them
Capability to be a self starter, motivator, independent thinker, along with multi-tasking abilities
Other duties, as assigned

249

Customer Service Specialist Resume Examples & Samples

Responsible for handling & resolving customers & agencies request enquiries and complaints through the telephone or face to face contact
Required learning & understanding company’s products & services as well as the operational procedures in order to deliver a high standard of customer services
Liaise effectively with other members of the branch & Head office
Ensure compliance of all relevant procedures (SOP’s, Sis & WIs) & Cashier Manual
To gather information & data statistics on enquiries, complaints & suggestions for submission to immediate superior for management evaluation
To take initiative steps to address any issue that is effecting the daily operational work that needs prompt
1) Experience and knowledge in Life Insurance is an added advantage
2) Good communication and interpersonal skills
3) Good command of both spoken and written English & Bahasa Malaysia
4) Must be self- motivated and a good team player
5) PC literate (Microsoft Office )
6) Must be presentable

250

Customer Service Specialist Resume Examples & Samples

Demonstrates advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers. Ability to identify, understand and interpret customer needs to implement resolutions and make recommendations for coverage enhancements or additional lines. Exercises initiative and independent judgment while researching and solving complex customer complaints and issues
Strong understanding of Personal Insurance Departments and operations. Works with regional partners and other departments to resolve standard and more complex service issues. Point-of-reference for technical/procedural information for Sales and Service personnel
Support sales initiatives and sales personnel as appropriate. Assists sales with building strong customer relationships and makes recommendations for improvements
Processes policyholder transactions accurately and within Customer Response Center established time standards
Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results
Proficiently utilizes on-line reference materials to provide confident, accurate, and efficient. Develops and maintains product, procedural and technical systems knowledge. Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license
Uses expertise to actively participate in and lead LMS initiatives. Consistently looks for opportunities to improve processes through root cause problem solving
Coaches Service personnel on customer satisfaction skills and allocates and monitors daily workflow. Monitor WIP and office controls. Research and resolve backlogs. Provides performance management feedback and assists Service Manager with team building and conflict resolution. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs and contests
Effectively process service requests from Prudential and EAM Field Agents as well as provide complete coverage and rate information related to a specific policy
Troubleshoot binding errors Prudential and EAM Field Agents may encounter during new business quoting
Deliver seamless service solutions or advice to assist LM Field Sales Agents and CRC Agents with their questions or taking ownership of their customers
Effectively service policyholders escalated from frontline service representatives
Minimum of 6 months as a senior customer service rep or 3 years of external customer service experience within the insurance industry. Previous experience supporting Auto and Home products strongly preferred
Associates degree preferred
Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment is desired
Appropriate state and province licenses required

Download Customer Service Specialist Resume Sample as Image file

Related Job Titles

Customer Service Executive Resume Sample

Senior Customer Service Specialist Resume Sample

Customer Support Specialist Resume Sample

Customer Service Lead Resume Sample

Contact Center Customer Service Resume Sample

Customer Service Technician Resume Sample

Technical Customer Service Resume Sample

Customer Service Attendant Resume Sample

Coordinator Customer Service Resume Sample

Customer Service / Service Specialist Resume Sample

Customer Service Senior Resume Sample

Agent, Customer Service Resume Sample

Browse More

Customer Service Specialist Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Customer Service Specialist resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Credit Card Customer Service Specialist Resume Examples & Samples

Telephone Banker, Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Wholesale Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Help Desk / Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Indirect Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Senior Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Commercial Customer Service Specialist, Czf Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Temporary Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Commercial Customer Service Specialist Ii Czr Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Colorado Service Center Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Closing Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Customer Service Specialist Resume Examples & Samples

Sheffield Customer Service Specialist Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume