Customer Support Executive Resume Samples

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S Harber

Samantha

Harber

61351 Gutkowski Meadows

Dallas

+1 (555) 765 4392

61351 Gutkowski Meadows

Dallas

Phone

p +1 (555) 765 4392

Experience Experience

Boston, MA

Customer Support Executive

Boston, MA

Little-Koss

Boston, MA

Customer Support Executive

Flexibility with work times – including rotational shift work
Providing assistance to customer on how to find a site/report on UBM
Pricing all workshop jobs and management of the VHC process ensuring all KPI’s are met
Control the bookings regarding work in progress work (WIP), supervise parts orders and turn WIP into new bookings
Provide Key Account Managers with the necessary office and account administration services to support their sales efforts
Support all team members by assisting with administration when requested
Develop and maintain strong customer relationships

Los Angeles, CA

Customer Support Executive, Technical

Los Angeles, CA

Jast-Sauer

Los Angeles, CA

Customer Support Executive, Technical

Provide industry-leading technical support for Advisory & Investment Management customers in Japan using Thomson Reuters applications and products
Knowledge in Investment Banking and Investment Management products or applications, Datastream, Thomson ONE and / or Eikon is a plus
A great team player, positive attitude towards work
Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
University qualified in a discipline relating to IT highly regarded
Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests
Logging and classifying all calls and requests for assistance in the customer relationship management system

present

Philadelphia, PA

Customer Support Executive Data & Applications

Philadelphia, PA

Lubowitz-Morar

present

Philadelphia, PA

Customer Support Executive Data & Applications

present

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction
Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel)
Manage the resolution process for customers relating to data and applications for a particular product/s
Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
Recognize and escalate recurring problems, inferior processes or outdated procedures
Accept additional projects or areas of responsibility that will improve the team’s performance
Proactively contribute to the Helpdesk team and the achievement of its goals

Education Education

Bachelor’s Degree in Information Technology

Drexel University

Bachelor’s Degree in Information Technology

Skills Skills

Excellent IT skills and good knowledge of Windows applications, including Excel and Word
Good telephone manner and excellent communicator
Highly organised with high level of attention to detail
A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
Excellent planning and organisational skills, with an attention to detail, especially under pressure
Excellent telephone manor
Ability to work in a fast paced environment
Previous Fleet/Corporate Sales experience would be highly advantageous
Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets
High attention to detail

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Customer Support Executive Resume Examples & Samples

Running reports with a high level of accuracy
Customer service and account development experience
Can work underpressure and to tight deadlines
Strong motivator and team player

Customer Support Executive Resume Examples & Samples

Serve as primary contact for all customer inquiries and questions
Inbound calls, emails, chat and web based service requests from customers
Handle complaints, provide appropriate solutions within the time limits
Work with confidential customer information
Exercise effective customer retention efforts when necessary
Maintain and update knowledge of product releases, upgrades and changes on a consistent basis
Problem solve to help customers resolve issues
Update customer information and ensure accurate entry of contact information into various software programs
Provide excellent customer service at all times

Customer Support Executive Resume Examples & Samples

Develop and maintain strong customer relationships
Undertake the resolution of issues, account queries, warranties, price breakdown & negotiation
Customer liaison; co-ordinate order scheduling and progression, provide quotes, produce and formulate technical evaluations
Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests
Arrange for units to be sent for outside repair
Support the team in all phases of the selling process including, preparation of quotes and follow up of proposals
Assist in the development of account management plans for strategic customers. Collate/present analytical data surrounding individual account performance. Monitor margins and earning rates
Provide pre/post sales support to the extended team and participate in customer visits and meetings as required
Accurately maintain weekly status reports and spread sheets in relation to sales opportunities and activity
Previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
Experience of customer interaction, developing and growing customer accounts through a range of different communication and media channels (essential)
Previous experience working in multi-product business disciplines (desirable)
Excellent data analysis and data presentation skills ( essential)
Computer literate proficient in excel and application of pivot tables (essential)

Customer Support Executive Resume Examples & Samples

University qualified in a discipline relating to the financial markets, the finance sector or business
Expert understanding of relevant Thomson Reuters’ products and data. Understanding of client needs. Focus on delivering results
High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
Detail-orientated with sound information probing skills
Well-developed analytical skills with the ability to problem solve and develop solutions

Customer Support Executive Resume Examples & Samples

This role has great influence on customer satisfaction
Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products
This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry
Provide service in a professional and courteous manner
May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.)
Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer)
Filter and escalate inquiries as appropriate
Manage the resolution process for customers relating to data and applications
Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution
Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call
Sound understanding of Thomson Reuters’ products and understanding of the markets they serve
Some experience in a customer service or contact center environment preferred
Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges
Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets
Active listening skills to be used to diffuse a potentially tense customer situation

Customer Support Executive Resume Examples & Samples

Help customers better understand the financial markets, securities, data, definitions and functionality in our applications
Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
Proactively contribute and making an impact to the Helpdesk team and the achievement of its goals while working with global teams
Candidate must possess at least a Bachelor's/College Degree, any field
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
Fresh graduates are welcome to apply preferably in a discipline relating to the financial market the finance sector or business
Experience in a customer service or contact centre environment preferred. Previous experience in the financial industry desirable
Ability to communicate and engage effectively, verbally and in writing, in English
Willingness to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve

D&A Customer Support Executive Resume Examples & Samples

Provide industry-leading technical support for Trading, Advisory & Investment Management and Feeds customers in Greater China, Taiwan and Hongkong using Thomson Reuters applications and products
Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
Understanding of relevant Thomson Reuters’ products and data. Understanding of client needs. Focus on delivering results
Ability to communicate and engage effectively, verbally and in writing, in Mandarin, Cantonese and English
Flexibility with work times – including rotational shift work

Customer Support Executive Resume Examples & Samples

Customer service experience in an office based role
Liaising with both internal and external stakeholders
Demonstrable experience working in a fast paced environment and towards SLA’s

Customer Support Executive Resume Examples & Samples

PREMIUM EXPERIENCE – Bring forward a step change in help desk preparedness to deliver a user experience that is recognized internally and externally as a significant improvement over 2013 and moving to industry standard or beyond
FRONTLINE FEEDBACK LOOP- Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Customer Relationship Management System. Effective servicing of cases & adherence to cases all/query handling procedures
REVIEWING & REDEFINING CORE ACTIVITIES–Effective workload balance and personal contribution level that delivers the required quality of service.Identify and escalate problems affecting customers and influencing the timely resolution of customers enquiry including escalations to the Team Manager and Account Team as appropriate
IMPROVEMENTS TO ACCESS & RESOLUTION TIME-Manage the resolution process for customers relating to technical issues including outages, maintenance and proactive alert cases. Coordinate with appropriate internal departments such as Network, Development, Account, Permissioning, andData team to work on respectively to provide customers with high quality resolutions quickly and accurately. Maintain trusted relationships with customers and meeting all access targets across telephony, email and Eikon Live Chat channels
AGENT KNOWLEDGE IMPROVEMENTS -Accept additional ad-hoc projects or areas of responsibility that will improve the individual or team performance, including financial exams or certification and proactively contribute to TRCS team and the achievement of its goals
Solid understanding of operating systems and applications eg. Windows Vista, 7 , 8 & MS Office 2003 2007 2010 2013, Internet Explorer
Basic network troubleshooting skills. LAN/WAN, TCP/IP, DNS, Networking command
Remote support experience
Basic Knowledge in Finance/Accounting/Commerce/Economics
Strong customer communication etiquette
Bachelor of degree in Information Technology or 2+ years IT industry experience
Experience in a support role within Financial Markets
Experience with Thomson Reuters’ products and data
Experience providing over the phone support to individuals off shore
Microsoft certification MCSE or Cisco CCNA certification

Customer Support Executive Resume Examples & Samples

Logistics/Cargo. Other 3+ Years
12 Years schooling or equivalent
Diploma in a related field with a qualification in a specific functional area for a specialist role
4 + years of experience in cargo environment working on systems
Must have ability to trouble shoot system related issues (rot cause analysis)
Must have experience in mapping business/system processes
Must have experience in gathering Business Functional Requirements and translate same into System Requirements
Must have previous experience in engagement with various teams like Vendors - IT Providers, Operations Teams and Business Management

Customer Support Executive Resume Examples & Samples

Installation and configuration of Chromeleon 6.80 and 7.2 for Thermo Fisher Scientific and 3rd Party make HPLC \ GC \ IC instruments
Design and implementation of Calibration, PQ templates for various instruments and also Report Templates for various Pharma calculations
Providing Support for Chromeleon Application Issues
Conducting Beginner and Advanced levels of Training for Chromeleon Users and Administrators
Perform all activities in line with GLP and GMP Guidelines
Going Extra Mile to ensure Customer Satisfaction
Expertise on HPLC & GC operations, troubleshooting, servicing and design principle
Data processing expertise with strong fundamentals of using integration parameters
Well versed with Pharma R&D and QC calculations and reporting requirements
At least 2 – 3 years of experience on installing, supporting HPLC’s and GC’s
Well versed with GLP and Compliance guidelines preferably in Pharma domain
Ace trouble shooter - Apply logical, analytical & technical diagnostic skills to resolve problems quickly
Strong written \ oral communication skills in English
Good Presentation skills
Self-Motivated, Passion for learning and get work done attitude
Efficient Team player

Customer Support Executive Resume Examples & Samples

Provide industry-leading Data & Application support for Trading and Feeds customers in Japan using Thomson Reuters applications and products
Log and classify all queries, requests and actions accurately
Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate
Strive to improve customer experience
Understanding of relevant Thomson Reuters’ products and data
Understanding of client needs. Focus on delivering results
Experience in a customer service or contact centre environment preferred
Previous experience in the financial industry desirable
Ability to communicate and engage effectively, verbally and in writing, in Japanese and English
Flexibility with work times

Customer Support Executive Resume Examples & Samples

Preferably 2+ years in the financial industry with financial or market data, Trading (stocks, bonds, futures, options, FX) Asset Mgmt, Investment Banking or Financial modeling experience
Successful Certification for product(s) supported
Completion of relevant Specialization Learning for markets
Must demonstrate depth of knowledge of F&R product and service offering, end-user workflow, typical industry content and products, and market/industry knowledge
Strong effective communication skills, including succinct writing skills are required, as well as critical reasoning skills in identifying problems and solutions quickly
Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution
A positive can-do attitude – demonstrates commitment, drive, energy and enthusiasm
Initiates dialogue, encourages discussion and shares knowledge willingly and proactively
Takes responsibility for the quality and timeliness of their work and the team’s deliverables
Keen sense of accountability and a proven track record for influencing people outside of your span of control will enable you to excel in this position
This position is open to Band F and above
Should not be under PIP or was not issued any disciplinary action for the past 6 months
With at least Achieved rating from the recent performance review

Customer Support Executive Resume Examples & Samples

Daily interaction with customers via phone and email communication across a range of issues
Proactively provides solutions to customer queries and problems, applying expertise of products, services and the customer’s account history to maximum customer satisfaction
Maintains ownership of queries to their conclusion, effectively managing hand-offs with Finance Operations as necessary and keeping the customer proactively informed of progress through to query conclusion
Works with Sales Operations colleagues to divert customer queries relating to potential leads or x/upsell-opportunities
Advises customers of service enhancements, forthcoming new product information and special promotions both ongoing and as part of specific targeted campaigns to ensure the customer is fully informed at all times
Accountable for meeting and maintaining standards of quality and productivity for all customer queries including meeting agreed KPIs and SLAs
Ensures that Sales Operations colleagues and Sales Account Managers are informed of potential problems, issues and opportunities to maximise segment-team effectiveness
Handles customer queries in an efficient, timely and professional manner that is consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
Identifies opportunities to improve the customer experience
Solid experience in a customer service, sales support role, or dedicated support role
Systems knowledge – Microsoft office products
Experience of working with internal and external customers desirable
Numeracy
Using technology
Educated to Degree level or equivalent
Prior knowledge and experience of using SAP
Knowledge of Thomson Reuters Products, Services and Customer base
A minimum of 6 GCSE’s including English & Mathematics at grade C or above (GCSE or equivalent) or A level standard

Customer Support Executive Resume Examples & Samples

Customer Service Experience either on the telephone or face to face
High level communication skills both verbal and written
Customer focused drive
Inspired by targets and a hunger to achieve
Dedicated and hard working
Vibrant, enthusiastic and ambitious
Finance or automotive experience
Proven success in a Contact Centre environment

Customer Support Executive Resume Examples & Samples

Logical approach to problem solving and analytical thinking
Proven team player, excellent communication and interpersonal skills
Self motivated, proactive and driven
Good time management and organizational skills in order to prioritize workload and demands
Demonstrates urgency, energy and enthusiasm
Excellent IT skills and good knowledge of Windows applications, including Excel and Word
Graduate level education or equivalent, preferably in Economics, Business or Finance

Customer Support Executive Resume Examples & Samples

Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
Proactively contribute to the TRCS team and the achievement of its goals

Customer Support Executive, Technical Resume Examples & Samples

Provide industry-leading technical support for Advisory & Investment Management customers in Japan using Thomson Reuters applications and products
Work closely with other local and overseas teams to provide exceeded and seamless customer experience
1-3 years experience in a customer service or IT environment, application support role preferred. Previous experience in the financial markets is desirable
Knowledge in Investment Banking and Investment Management products or applications, Datastream, Thomson ONE and / or Eikon is a plus
Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
Well developed analytical skills with the ability to problem solve and develop solutions
Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
A great team player, positive attitude towards work
Ability to learn and possess growth mind set
University qualified in a discipline relating to IT highly regarded

Customer Support Executive Resume Examples & Samples

Handling equipment / spare parts sales orders
To ensure orders booked timely & smooth deliveries arrangement promised to customers
Effect direct deliveries to reduce stock inventory
Close monitoring of backlogs orders
Handling claims (wrong supply, damaged goods, etc.)
Handle customers’ orders enquiries in a friendly and professional manner
Issue purchase orders and delivery instructions to respective distribution centers / factories
To ensure shipping documents are provided to customers on time
Verify goods information and Goods & Services Tax with freight forwarders on import shipments
Upload orders information into Opto system, Installed Base and Backlog Orders Share Collaboration Sites
Diploma or Degree in Business Administration
Good knowledge of customer support procedures and practices
Atleast 1+ years of experience in order management / international logistics

Customer Support Executive Resume Examples & Samples

Highly organised with high level of attention to detail
Commitment to the achievement of company goals and targets
A passion for customer satisfaction
Ability to understand customer needs with a can do attitude

Customer Support Executive Team Leader Resume Examples & Samples

Maintain an effective and efficient Corporate Support function, to support the sales teams and facilitate the performance of Retail Group Fleet Sales. Ensure the best working processes are implemented, with due consideration to efficiency, risk, customer service level requirements, Group policy, and integration with MBRG suppliers and sub-contractors
To contribute to the achievement of Fleet Sales targets through the delivery of class leading customer service and satisfaction
To ensure that all company policies and procedures applicable to your area of responsibility are adhered to at all time and to optimise profitability and ensure excellent relations with customers and also other departments

Customer Support Executive Resume Examples & Samples

Understanding of business and IS processes
Excellent written and verbal communication skills, clearly articulating ideas, solutions and recommendations
Highly customer centric in approach to work and in managing workload and understanding impact on the Business and the service when prioritising work
Highly motivated with excellent time management skills and able to work under own initiative
Able and willing to take ownership of problems, issues and proactively resolve them
Intermediate to advanced level Excel
Experience of working within a systems administration role
Experience of working to set SLA and delivering results within set deadlines
Systems knowledge/usage- including Excel, Internet, Word etc
Experience of surveys or feedback gathering
Intermediate to advanced level Excel proficiency desirable
Experience working with systems, IT technology
Experience of Webinar technology desirable

Customer Support Executive, Technical Resume Examples & Samples

Provide industry-leading technical support for sell-side, buy-side and FX Korean customers using Thomson Reuters applications and products
Business level English and Korean language requirement
Good written and verbal communication skills (English & Korean)
Professional experience in either the Financial Markets or in a Customer Service role
Financial Markets knowledge or aptitude for quick learning
Ability to learn and possess growth mindset

Customer Support Executive Resume Examples & Samples

To support the achievement of the Van Fleet Sales business plan by maximising sales of new Vans to existing and new customers via telephone, email & online procurement systems
To be the main contact for certain customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law
Receiving enquiries from new and existing customers and dealing with them in accordance with customer service level agreements
Establish vehicle availability in line with customer requests
Arrange demonstration vehicles after qualifying the request thoroughly in order to maximise the sales opportunity
Provide quotations for vehicles, taking into account the agreed customer terms
Dealing with approved Body-Builders, obtaining quotations to meet customer requirements and processing work through them in line with all company compliance and business risk control policies
Converting enquiries into orders and processing them
Progressing outstanding orders within service level agreements
Keep customers informed about product changes, delays and price increases
Arranging vehicle deliveries, preparing and completing all relevant paperwork
To actively seek to increase sales, sell from stock, convert demonstrators in to sales
To provide support in order to gain high levels of customer satisfaction
Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented
Provide Key Account Managers with the necessary office and account administration services to support their sales efforts
Prepare reports as requested
Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
Previous Fleet/Corporate Sales experience would be highly advantageous
Good telephone manner and excellent communicator
A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
Excellent planning and organisational skills, with an attention to detail, especially under pressure
Ability to work to tight deadlines
IT literacy, including Microsoft Word and Excel, and preferably Fleet systems and processes
Must be accurate and show attention to detail, be able to multi task and prioritise workload
Judgement and decision making
Personal drive and capacity
Must be able to develop knowledge of vehicle specifications and vehicle ordering systems

Customer Support Executive Resume Examples & Samples

Providing support to customer request for login issues (reset password/reminder with login details through emails/ User’s level access)
Key point of contact to be in touch with customer to get approval to new user requests
Creating and deleting user accounts
Providing assistance to customer on how to find a site/report on UBM
Forward incidents/service request to the teams responsible to take action according to their specialty/know how, while those teams are working on request received, Customer Service sends automatic message to all customers advising their order will be handled by relevant team
Coordination with teams to align procedures in order to address all issues properly and make sure everybody is on the same page; (Conference Calls/ meetings)
Conducting training for new co-workers and those who go through “Job Rotation Program”
Graduate
Electronic spreadsheet knowledge
Ready to work in night shift

Customer Support Executive Data & Applications Resume Examples & Samples

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction
Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel)
Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department
Manage the resolution process for customers relating to data and applications for a particular product/s
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate
Accept additional projects or areas of responsibility that will improve the team’s performance
Proactively contribute to the Helpdesk team and the achievement of its goals
Ability to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues
The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve