Representative, Customer Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the representative, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Corwin

Daryl

Corwin

2914 Shany Village

Chicago

+1 (555) 208 0593

2914 Shany Village

Chicago

Phone

p +1 (555) 208 0593

Experience Experience

Los Angeles, CA

Representative Customer Service

Los Angeles, CA

Buckridge, Tremblay and Smitham

Los Angeles, CA

Representative Customer Service

Performs other duties as assigned
Follows all established policies, procedures and written/verbal instructions
Customer Feedback to be shared inter-departmentally for process improvements and reported to business
Performs all assigned tasks as quickly and accurately as possible
Timely reporting of daily / monthly metrics to stakeholders
Pro-active and rigorous follow-up with departments for effective issue resolution
Strong and indepth process knowledge

Chicago, IL

Representative, Customer Service

Chicago, IL

Balistreri, King and Rau

Chicago, IL

Representative, Customer Service

Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
Develops, updates and improves communication methods and tools
Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation
Provide support and back up assistance to peers
Perform back up and work load sharing activities with other Domestic Customer Service
Work with sales to develop and participate in training meetings

present

New York, NY

Senior Representative, Customer Service

New York, NY

Bogan Inc

present

New York, NY

Senior Representative, Customer Service

present

Customer Service – Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
Serve as the single point of contact for all inquiries related to the order-to-cash process
Shipment Scheduling - Process new orders in the system, schedule orders, create shipping schedule, inform all parties of shipping schedules and changes as and when they occur in order to ensure on-time delivery
Supplier Relationship Management - Review contract performance across sections, seek industry intelligence from them, discuss possibility of new services and contract, seek feedback, lead resolution of issues, and maintain KPIs while supporting Customer Service Supervisor in order to ensure continued service at optimized cost
Execution Operations - Oversee the execution of shipments to overseas locations (oversee creation of delivery, inform facilities regarding delivery and loading schedules, confirm orders to be shipped) in order to ensure proper execution of shipments
Vessel Nomination - Nominate vessels and send nominations to sales and affiliates/third party suppliers in order to communicate vessel capabilities
Analyze customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both the customer and Smucker

Education Education

Bachelor’s Degree in Business

University of California, Berkeley

Bachelor’s Degree in Business

Skills Skills

Excellent communication skills
Ability to work in a fast paced environment
Ability to interact with all levels of personnel in a professional manner
Personal Computer knowledge
2 – 4 years of customer service or related experience
Experience working with online ordering or shipping or e-commerce companies helpful
Prior B2B experience highly desired
Passion for music and the music industry
Ability to represent company to customer in a professional manner; ensuring all customers have accurate and timely information
Excellent telephone communication skills

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15 Representative, Customer Service resume templates

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Representative Customer Service Resume Examples & Samples

Online chat with customers to address queries and complaints
Driving resolution at a differential turnaround time
Pro-active and rigorous follow-up with departments for effective issue resolution
Identify ways of improving current processes to enhance customer experience
Improvising on chat response quality at regular intervals
Customer Feedback to be shared inter-departmentally for process improvements and reported to business
Timely reporting of daily / monthly metrics to stakeholders
Strong and indepth process knowledge
Expertise on Vision , Delite/ CardOne
Excellent communication ( Spoken + Written ) skills and fluency in English
Spontaneity and customer centric approach
Familiarity with web platform and active on Social Media, is privy to online forums and functionality

Representative, Customer Service A Resume Examples & Samples

Processes product orders by verifying prices, product availability, terms of sale etc
Ensures “perfect order rate” by reviewing open order report; tracking status of orders; following up to ensure timely shipments
Resolves product or service problems by clarifying the customer’s complaint; consulting team members and other employees; selecting and explaining the best solution; expediting correction and following up to ensure resolution
Keeps customers informed by responding to phone inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customer’s needs
Maintains customer records by updating account information; such as customer profiles and credit information on Lotus notes
Maintains product and service knowledge by attending line reviews; reviewing catalogs, programs and other information; consulting with sales reps and customers for market awareness
Attracts potential customers and sales by answering product and service questions; suggesting products
Previous experience with SAP preferred 
Effective interpersonal/communication skills 
Ability to troubleshoot, make decisions and work under pressure 
Personal computer skills

Representative Customer Service Resume Examples & Samples

Monitors the sales order to guarantee that the products will be dispatched on time to the customers and without any errors
Verifies if the deliveries are happening according to what customers requested
Helps the regional representatives, KAMs and the GRVs with the re-deliveries of the goods, avoiding returns
Handle errors with the respective areas inside the company
Guarantees that all requests done by the customers are going to be fulfilled
Visits regional representatives and customers to check their needs
Helps the sales team with the local reports when there is an error or something like that
Supports the customers when there is a financial issue, like credit notes to be approved or requests more time to pay
Manages / Cancels order bookings of the customers when the Sales Area requests; and
Sends all information to customers, like newsletters, Trade Terms, etc
Ability to work independently under little guidance
Knowledge of Logistics and Finance
Ability to interact between areas inside adidas and guarantee better results
Ability to define problems, collect data, establish facts and draw valid conclusions; and
Ability to make effective and persuasive speeches and presentations on potentially controversial and complex topics to top management, public groups and/or board of directors
At least basic English level. Don’t need to be fluent
Good knowledge of MS Excel (advanced level); and
Very organized and proactive

Representative, Customer Service Resume Examples & Samples

Promptly answer incoming telephone calls and respond to emails in a timely and professional manner
Communicate new release street date changes to meet retailer's, product availability and estimated ship dates on backordered product
Coordinate with our fulfillment center to expedite shipment in support of upcoming, music, in store or artist events
Accurately and efficiently process customer transactions such as orders, credits, debits and returns
Utilize order status and NIDB to assure correct information is applied to customer orders
Provide accurate information regarding availability of in-stock items
Monitor scheduled shipment dates and track order shipments to ensure timely delivery and expedite as needed
Process returns authorizations
Process key-rec’s
Expedite shipments as requested and approved
Provide proof of deliveries as requested
Investigate claims for items billed but not received, incorrectly shipped, lost or damaged shipments and price discrepancies and process sales adjustment when appropriate
Communicate with Manager regarding and special situations (customer requests or problems)
Provide Backorder Reports as required
Ability to interact with all levels of personnel in a professional manner
Personal Computer knowledge
2 – 4 years of customer service or related experience
Experience working with online ordering or shipping or e-commerce companies helpful
Prior B2B experience highly desired
Passion for music and the music industry

Representative, Customer Service Resume Examples & Samples

Must display a mastery of intermediate C/S skills
Strong communication skills (written, oral)
Strong computer skills (internet, mainframe, Excel, Word)
Strong organizational skills with the ability to multitask
Ability to handle difficult situations
Excellent Math Skills
Excellent analytical/decision making skills
Fast and accurate keyboard skills

Representative, Customer Service Resume Examples & Samples

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows: Pricing and Availability, Purchase Order Entry, Order / Shipment Status, Product Lead Times , Call Back / Follow Up Call, Cross Reference, General Product Information
Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice Corrections, Return Goods Authorization / Direction, Special Build and Drop Off Orders, Tracking, correction and processing of missing, misread or incomplete purchase orders, Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
Manage efficient usage of production time and company resources through the following: Accuracy in Interaction Handling , Maintaining productivity within acceptable transaction volume levels

Representative, Customer Service, SCM GC SPE Resume Examples & Samples

Tracks order activities, alerts related staff on any potential delivery problems and coordinates with related staff and customers to ensure timely and accurate product delivery
Responds to customer inquiries about order management. Handles 800 Toll free Inbound and Outbound calls & act as a window for enquiries and problem solving
Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues
Handles customer claims and provides best possible resolutions
Performs payment follow-up, including past due and credit limit hold

Representative, Customer Service Resume Examples & Samples

Process product orders and provide prompt and efficient response and resolution to all customers requests (may require as much as 80% of time receiving orders via phone). Must retrieve and verify account information
Assist customers, sales reps, and management with inquiries or issues concerning orders. May also act as service contact for Sales, Credit, Accounts Receivable, EDI, Logistics, and other areas
Maintain effective communication with customers to provide on-going information flow as it relates to orders, sales, promotions and policies
Maintain manual of specific job duties for use by back up and training

Representative, Customer Service Resume Examples & Samples

Taking/entering in the system, phone or electronic orders and answering all questions regarding product availability, offerings and prices, as well as shipping information
Following up with logistics services partners in order to keep clients supplied effectively and efficiently
Maintaining customers informed of back orders as per defined procedures and expedite back orders as soon as the products involved become available
Preparing daily, weekly or monthly reports on back orders, sales, complaints, etc
Based on the returns report, managing the debit and credit adjustment process for incomplete deliveries or delivery errors for all Sales divisions and ensuring proper supporting documentation
Participating in the management and updating of key accounts as per stated procedures
Training Order Department colleagues on preferences/needs of assigned key account clients, in order to ensure availability of smooth and efficient back-up during her/his absence
High school diploma (DEC – diploma of collegial studies preferable)
Two to four years of relevant experience
Marked aptitude for teamwork, communication and interpersonal relations
Capacity for tactful, diplomatic communication with clients, over the telephone or written
Strong learning skills and flexibility
Good knowledge of Microsoft Office software (Word, Excel, PowerPoint, Access, EDI, e‑mail)
Knowledge of SAP software an asset
Bilingualism (French and English), both spoken and written

Representative, Customer Service Resume Examples & Samples

Follows developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary
Monitors programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
Acts as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling
Assist the Customer Financial Services and Quality organizations in resolving customer disputes by preparing or assembling supporting documentation
Develop a thorough knowledge of all CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization
Provide customers with product literature and documentation when necessary or appropriate
Report and manage daily sales and production metrics
Provide support and back up assistance to peers
Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues
Set customer expectations and priorities for the supply chain (not just expedites)
Perform other duties assigned and unassigned that are required by the needs of the business
Provide sales lead information to appropriate sales representative and follow-up as appropriate
After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate
Support quality and warranty process as needed
Guide customer to higher revenue and margin products, as appropriate
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
Work with sales to develop and participate in training meetings
Supports and participates overall business development activities of company
Develops, updates and improves communication methods and tools
Product selection, pre-sale support and quotation creation
Order entry and order management
Providing pricing, order status and availability
Provide support for complaint processing
"Do the customer's job for them
" Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs; and
Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis, be the Customer’s advocate
Provide any support required by the Sales Team to facilitate order management and fulfillment
Provide trade publication information
Assist with updating product information sheets and product manuals; and
Ability to travel as required (`5%, domestic)
A completed Associate's Degree in business, communication or related field with a minimum of five (5) years relevant experience required
A completed Bachelor's degree in business, communication or related field with a minimum of two (2) years relevant experience strongly preferred
Minimum of 2 years’ experience in a customer support role – Business to Business environment strongly preferred
Outstanding oral and clear, concise written communication skills required
Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word.)
Basic manufacturing business process knowledge preferred
Must be detail-oriented,

Representative, Customer Service Resume Examples & Samples

Intake orders via centralized call center
Process credit card charges
Answer heavy phone volume
Negotiate delivery times with customers
Coordinate with quality control and office personnel to ensure service and delivery of Ready Mix concrete
1-3 years experience in dispatching in a similar industry

Customer Service Representative Customer Service Representative Resume Examples & Samples

Receive and enter sales orders from a variety of customers
Help in the preparation of various product price quotes
Management of all assigned customer accounts receivable activity
Setting up of new customers in the Crown system
Management of obsolete and slow moving inventory
Be the “voice of the Company” meaning to protect the Company’s best interest while at the same time ensuring our customer’s needs are being met
3-5 years of hands-on work experience in a customer service role. Customer service experience with large consumer package goods companies is a plus
An Associates or Bachelors degree in business or a business related field is a plus
Working experience in a manufacturing based industry is a definite plus
Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player
Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills
Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels
In-depth working knowledge of all components of the Microsoft Office software
Working experience using an AS400 system is a plus
A strong commitment to on-going personal development through education, work experiences or training

Senior Representative, Customer Service Resume Examples & Samples

Orders Communication and Customer Service – Receive orders from customers and communicate confirmation and requirements to customers, terminals, and Contracting and Sourcing Department in order to ensure proper logistics capacity and transportation of ordered volume
Customer Service – Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
Monitoring - Monitor performance of loading facilities and administration of claims (demurrage/shortage); liaise with stakeholders in case of delays vs. schedule; review operational reports; monitor vessel loading and discharging; and monitor location of ships during voyage until proof of delivery in order to improve performance on cost, ensuring on-time delivery, and provide accurate information to customers regarding order status
Transportation Capacity Planning - Develop accurate transport capacity plan (transform planned volume into transport legs, calculate planned logistics capacity units, consolidate orders by destination, control marine asset utilization) to support creation of feasible and reliable transportation plans; and Communicate triggered execution plans to all relevant parties in order to ensure timely shipments and customer satisfaction within optimized costs at agreed service levels
Shipment Scheduling - Process new orders in the system, schedule orders, create shipping schedule, inform all parties of shipping schedules and changes as and when they occur in order to ensure on-time delivery
Supplier Relationship Management - Review contract performance across sections, seek industry intelligence from them, discuss possibility of new services and contract, seek feedback, lead resolution of issues, and maintain KPIs while supporting Customer Service Supervisor in order to ensure continued service at optimized cost
Execution Operations - Oversee the execution of shipments to overseas locations (oversee creation of delivery, inform facilities regarding delivery and loading schedules, confirm orders to be shipped) in order to ensure proper execution of shipments
Vessel Nomination - Nominate vessels and send nominations to sales and affiliates/third party suppliers in order to communicate vessel capabilities
University degree, preferably in Economics, Maritime or Supply Chain
Understanding of end-to-end global supply chain planning and execution processes
5 years’ experience in related industry
Specific Knowledge: Logistics knowledge, road transport, storage, legal directives in logistics and knowledge of service/cost negotiations
Competent with office software: Excel, Word, Power Point, SAP
Expertise of petrochemical industry, customers, markets and competitors

Representative, Customer Service Resume Examples & Samples

Provide professional and efficient service to customers in the assigned function using defined processes, procedures, tools and systems as follows
Portal Training
B2B Emails
User Registration
Portal Auditing
Processing Kick Outs
Web Support Emails
Survey Emails
Social Media Monitoring and Reporting
Generate timely and accurate periodic reports such as the following
Original Equipment Manufacturer Air Conditioning / Refrigeration Report
User Registration Report
Populate the “Where To Buy” Database with Wholesaler locations
Manage efficient of production time and company resources through the following
High Quality Accuracy in Interaction Handling
Excellent written and spoken communication skills in English. Ability to speak or write in another language is an advantage but not required, unless identified by the customer and support requirements

Representative, Customer Service Resume Examples & Samples

Confer with customers by telephone, e-mail, or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
Must have working knowledge of customer service practices and problem-solving skills
Attention to detail with an emphasis on accuracy
10-Key and data entry skills a must

Representative, Customer Service Resume Examples & Samples

Handle calls on our Automated Call Distribution Call Center for all Appleton Brands (Appleton, OZ Gedney, McGill, EasyHeat and Nelson Firestop & Heat Trace)
Handles email inquiries for all Appleton Brands (Appleton, OZ Gedney, McGill, SolaHD) including our specialty brands such as EasyHeat and Nelson Firestop & Heat Trace
Peak season: average 40-50 email messages per day
Resolves customer’s phone/email/faxed inquiries regarding products’ Price and Availability, Lead Time and Delivery information, Order Status, Expediting Orders, Shipment information by providing Proof of Deliveries, copy of Packing Slips and Invoices, Processing of missing, misread or incomplete purchase orders
Provides General Account and Product Information and Basic Technical Support for EasyHeat and Nelson Firestop & Heat Trace Products
Responsible in processing shipping disputes including, but not limited to, replacement orders for missed or incorrect shipments, Quality Issues, Credit Requests, Facilitates Return Requests and Freight Claim filing
Provides and handles Certificate requests for customers such as Certificate of Compliance, Certificate of Origin, ROHS, etc
Serves a main point of contact between Appleton and customers/agency sales representatives and Sales Manager
Contributes to atmosphere of teamwork and overall success of department

Representative, Customer Service Resume Examples & Samples

Contacts the administrative and billing staff of Out of Network (OON) providers to negotiate reduced rates
Acquires knowledge of the medical claim processing for better understanding of the negotiation process
Captures detailed notes on calls for future reference
Creates customized agreements based on negotiated rates
Analyzes data to determine negotiation trends
This role will use complex systems used for claim processing
Updates information on internal systems as well as client systems
University degree Preferred (e.g. BA, B.Com, B. Sc or any other Diploma)
6 months minimum experience in international BPO
Multi layered communication
Managing change
Quality focus
Results orientation
Teaming
Quality Management
Problem Analysis/Issue Resolution
Proficiency of MS Office (Word, Excel)
Overall health insurance knowledge preferred

Representative, Customer Service Resume Examples & Samples

Assess authorization request forms for member eligibility and provider participation in eviCore network
Analyze benefits to ensure coverage of the requested procedure
Approve the procedure or refer to RN’s & send complex scenarios back to client for advice
Process Auth requests within TAT benchmark of receipt so as to make the prior authorization process efficient and avoid redundancies such as calls from facilities to check status of their request
Ensuring to meet Quality standards (Meeting client set benchmarks)
Record transactions for production reporting
Any University degree
Minimum 1 year experience in a BPO industry
Good English writing and communication skills
Basic knowledge of healthcare required
Age Criteria- 21 Yrs minimum and 35 Yrs maximum
Demonstrates knowledge in MS Office and should have a background in Health Insurance
Typing speed 20 words per minute with 95% accuracy
Excel proficiency
Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
Ability to work well independently and maintain focus on a topic for prolonged periods of time
Proficiency of MS Office (Word, Excel) required
Comfort in working with team members that are remote and located in the US, India or other geographies
Ability to work within a matrix organization
Must be detail-oriented and flexible to work in a fast-paced, dynamic environment

Representative, Customer Service Resume Examples & Samples

Work with a third party brokerage firm to research and resolve invoice deductions on customer payments that support key accounting and finance decisions
Monitor the performance of brokers on pre-determined deduction goals and timely follow up with customers on unauthorized deductions
Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in deduction resolution
Analyze customer invoice accuracy metrics to identify the root cause of pricing discrepancies and drive corrective actions when issues are identified
Work internally with Sales Managers to report on customer deduction issues impacting the funding of promotional sales events
Build strong partnerships with brokers, while identifying process improvement opportunities that benefit both the customer and Smucker
Serve as the single point of contact for all inquiries related to invoice deductions
Manage a combination of daily responsibilities and special projects to support current business activities and needs
Analyze customer debits and credits to post and apply funds for the reconciliation of payments
1 - 3 years of related business experience is preferred
Strong analytical skills to develop and support action plans for achieving organizational goals
Strong problem solving skills needed in managing complex business situations
Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs
Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers
Ability to display indirect leadership across other functional areas to accomplish customer goals
Proficient computer skills, including Microsoft Word, Excel, and PowerPoint

Senior Representative, Customer Service Resume Examples & Samples

Analyze customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both the customer and Smucker
Review customer orders to resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates
Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution
Build strong partnerships with internal and external customers, while identifying process improvement opportunities that benefit both the customer and Smucker
Work cross functionally to monitor the performance of third party freight carriers and warehousing service providers to meet customer Supply Chain objectives
Maintain customer Supply Chain scorecard information to monitor KPIs (Key Performance Indicators), and provide the root cause and corrective action when goals are not met
Serve as the single point of contact for all inquiries related to the order-to-cash process
Experience in the CPG (Consumer Packaged Goods) industry is a plus

Representative, Customer Service Resume Examples & Samples

Maintains financial accounts quotes and quote logs by processing customer orders
Effectively manage large amounts of incoming calls
4 years experience in manufacturing is a plus
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information ,
Multi-functional. Proven customer support experience. Track record of over-achieving quota
Familiarity with CRM systems and practices

Mortgage Servicing Representative & Customer Service Resume Examples & Samples

Process Delivery: Perform key business processes quickly, accurately, and completely. Meet all internal standards and Policy and Procedure requirements including quality, quantity, and timeliness of work product. Processes include, but are not limited to
Good interpersonal skills and professionalism to represent the Bank to customers
Proven ability to perform highly-detailed, complex tasks with speed and accuracy
Keyboarding and 10-key skills
Strong problem-solving, analytic, and research skills
Ability to understand and utilize basic mathematical skills and concepts

Senior Representative, Customer Service Resume Examples & Samples

Analyze and autonomously resolve customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both the customer and Smucker
Resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates for customers
Research and resolve invoice deductions on customer payments that support key accounting and finance decisions by working with a third party brokerage firm and/or directly with the customer
Research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution
Build strong partnerships with key internal and external customers, while identifying process improvement opportunities that benefit both the customer and Smucker
1 - 3 years of related business experience preferred

Representative, Customer Service Resume Examples & Samples

Accept, process and fill shipment and billing orders for customers, and confirm pricing as required
Process patient enrollments, Siebel activities and tasks
Process returned product reports for all APM hardware components returned to St. Paul
Notify sales force of back order or allocation issues so the field can better manage their customers
Assist the field with the use of short dated product to limit scrap
Initiate credits with appropriate paperwork as required
Provide sales, billing and distribution information as required by the field
Propose changes for current systems to enable efficiency
Investigate customer issues, shipping errors and undeliverable components for patient hardware and work to resolve appropriately
Boston Scientific CRM customer service experience preferred

Representative, Customer Service Resume Examples & Samples

Provides excellent technical and customer service support to InSinkErator US/Canada customers
Interacts with customers to provide and process information accurately in response to inquiries, concerns, and requests about products and services
Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnoses and resolves technical issues involving food waste disposers and hot water dispensers
Utilizes laboratory resources to walkthrough customers and verifies symptoms and issues; researches required information using available resources
Accurately processes and records call transactions using a computer and designated tracking software or CRM tool to build useful customer profile database; ensures required information is entered into central database pertaining to customer issues or requests
Adheres to client's defined standard processes and procedures, and company policies
Identifies and escalates priority issues per client specifications; escalates technical or non-technical issues to proper escalation channel that are not resolved immediately

Representative, Customer Service Resume Examples & Samples

Supply Chain
Customer Service Leadership
Sales/Marketing
Pricing
Process Improvement
Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction
Utilize analytical skills to drive process improvements and customer focus throughout Supply Chain
Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs
Passionately drive process excellence visibility and awareness across supply chain
Balances cost and service in the best interest of both customer and company
Prospect for increased volume and generating new leads and helping close new business at new and existing customers
Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization
Analyzing customer erosion data to allow us to maintain or secure new orders

Contact Representative Customer Service Representative Trainee Ictap Temp Resume Examples & Samples

Your Résumé
The Occupational Questionnaire
Additional Required Documents (see Required Documents section below)
To begin, click to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire
Click the Submit My Answers button to submit your application package
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application
1) Qualified Category - Candidates who meet the Minimum Qualification Requirements
2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position
3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position
Proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
Proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent

Representative, Customer Service Resume Examples & Samples

Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary
Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling
Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation
Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization
Report and manage daily sales/production reports and metrics; -
Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties
Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility
After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility
Support and participate in overall business development activities of company
Develop, update and improve communication methods and tools

Representative, Customer Service Resume Examples & Samples

2+ years in a business environment
Ability to work in a dynamic, flexible environment where priorities are continually changing
Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications
Demonstrated ability to handle multiple PC applications
Ability to interact with the customer in a helpful and friendly manner and to understand customer needs
Ability to work well in a team environment
Ability to set priorities and manage time in a dynamic work environment
Good problem solving, analytical and math skills
Must be able to work West Coast hours of 10am-7pm EST if needed

Representative, Customer Service Resume Examples & Samples

Customer Order Management via emails, over the phone, face to face and system interfaces
Respond to the problems of the customer promptly and effectively ensuring order opportunities are maximized
Maintain records of interactions with the customers in an orderly manner as required
Coordinate with internal and external teams to find solutions and resolve issues
Maintain a follow up with the customer, ensuring customer satisfaction

Senior Representative, Customer Service, SCM Resume Examples & Samples

Demonstrate excellent customer engagement behavior as measured by 360 customer survey
Accurately execute the OTC process with no errors
Engage in Sales and Operations Planning Meetings
Provide suggested solutions in case of operational interruptions and approve or escalate solution to Section Manager
Identify continuous improvements in end-to-end process
Coach and train fellow customer service colleagues
Monitoring and review work progress, accuracy and timeliness of selected team members
Monitoring and follow up the overdue payments Escalate to Sales and Business Development Manager for >5 days
Check in SAP that invoices are closed by appointed 3PL’s and escalate to Finance for their accrual process
Assist for the system related order process until closing for designated customers
Assist in managing and monitoring master data for customers in the system and resolve customer and order data Quality related matters in the system
Partly responsible for Customer Satisfaction (NPS)
Responsible for system related to monitor rebate contracts according to agreements
Comply with safety and sustainability requirements and highlight issues to stakeholders
Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
Other education qualification shall possess min 3-5years in customer service, and order fulfillment preferably in INS region
Also possess good knowledge of petrochemical industry and its related shipping and logistic arrangement
SAP Power User else solid working knowledge of SAP including troubleshooting
Exposure to SAP SD & LE modules
Commodity Trading Background preferred
LC Documentation knowledge
Hands on experience of Order Management & Fulfillment