Customer Service Leader Resume Samples

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A Hickle

Aditya

Hickle

18152 Carmela Route

Houston

+1 (555) 971 1352

18152 Carmela Route

Houston

Phone

p +1 (555) 971 1352

Experience Experience

Boston, MA

Customer Service Leader

Boston, MA

Schultz, Durgan and Cronin

Boston, MA

Customer Service Leader

Ensures associate productivity, manages performance and provides floor assistance
Effectively manage human resources issues such as time and attendance, staff selection, and performance management
Work with associates to create meaningful development plans
Be responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines
May manage a team of direct reports and provide accurate and timely information to direct reports related to salary planning, performance appraisals,
Responsible for establishing work scope, pricing, and driving emergent work for major repair projects

Boston, MA

AWS Customer Service Leader

Boston, MA

Ortiz-Kihn

Boston, MA

AWS Customer Service Leader

Manage AWS Customer Service operations Seattle and Washington DC
Responsible for delivery of operational metrics and service levels for AWS Customer Service
Drive customer communication during customer impacting events (e.g. outages, billing issue, price changes, etc.)
Represent the AWS Voice of the customer to ensure improvements are driven within service teams and self service capabilities within AWS
Work with the other regional and site leaders who directly manage CS teams to influence operational execution in a matrixed organization
Plan and conduct periodic business reviews with AWS teams to influence and evangelize with Senior Leadership in AWS
Develop and build an organizational structure that aligns the talent to the strategic objectives for the group. This leader will be responsible for continuing to build an extremely high caliber team

present

Dallas, TX

Customer Service Leader Operations

Dallas, TX

O'Kon Inc

present

Dallas, TX

Customer Service Leader Operations

present

Actively work to improve and perfect existing processes and look for simplification opportunities
Work with Europe Operations team to provide sub regional focus on services fulfillment, planning, resource allocation
Work with finance & execution teams about financial pacing, cost classification, margin review and billing related opportunities & projects
Work with OM team about complex outage event preparation (Planned / Emergent / Upgrade) from start to finish
Drive improvement of vendor/sourcing cost, on-time delivery, outage cost, productivity and P6.0 implementation,
Support EHS guidelines, monitor EHS performance
Work with regional sources for outage scope planning and execution. Including closeout, parts and repairs planning, P.6 process

Education Education

Bachelor’s Degree in Business

University of Oregon

Bachelor’s Degree in Business

Skills Skills

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
Ability to prioritize and organize work and the work of others to make the most efficient use of the time available
Ability to prioritize and organize my work and the work of others in order to make the most efficient use of time available
Ability to handle customer enquiries
Ability to prioritize and organize my work and the work of others in order to make the most efficient use of
Understanding of what excellent customer service looks like
Provide customers and associates with hassle-free refunds while applying all applicable guarantees
Ability to inspire and effect change
Conduct training sessions on various topics such as products, promotions, and selling techniques; monitor results for
Passion for home furnishings

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13 Customer Service Leader resume templates

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Customer Service Leader Resume Examples & Samples

Outage scope Management, target setting and pacing
Event parts/repair planning
Customer relationship
Technical interface with engineering/sales
Implementation of region strategy
Development and growth of Field Service team, ensuring a strong pipeline
Resources Strategy, Programs and Methods
TX Growth and Cost Optimization
Field Force Automation and Projects
Actively contribute to deliver on regional financial commitments, by driving cost optimization and
Bachelor's Degree in Engineering
Strong operational experience in power generation industry
Excellent technical knowledge of gas and steam turbine generating technologies
Experience interfacing with customers in a demanding environment
Minimum of 3 additional years of experience in an operations management role
Self-starter
Strong process analysis, problem solving, and strategy development skills
Experience with customers and negotiations
Ability to work with cross-functional and cross-business teams
Ability to interact at all levels of the organization and with other GE businesses
Strong interpersonal, oral, and written communication skills; integrative team working style
Minimum of 10 years of experience in product, commercial, marketing leadership

Customer Service Leader Resume Examples & Samples

Understand the customer business outcomes, in order to design a customer portfolio execution strategy which delivers optimum service and satisfaction for the customer(s)
By implementing the selected strategy drive operating plan delivery and year-on-year growth
Organize the portfolio team and support functions to deliver effective service which improves the customers’ business outcomes. With specific focus on
Outage planning and execution
Delivery of all contractual obligations
Quality of service
Responsible for coordinating the wider GE team to develop and drive initiatives, which deliver
Bachelor’s degree from an accredited university or college
At least 5 additional years of experience in a customer support role
Willingness and ability to travel
Ability to perform in a team environment
Knowledge of commercial terms and conditions

Customer Service Leader Operations Resume Examples & Samples

Support strategic initiatives across the sub region for all field execution/ Quality/ EHS activities
Report sub-region operational metrics and support operational excellence initiatives
Work with Europe Operations team to provide sub regional focus on services fulfillment, planning, resource allocation
Support EHS guidelines, monitor EHS performance
Support on-going technical and business issues
Work with regional sources for outage scope planning and execution. Including closeout, parts and repairs planning, P.6 process
Driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost
Ensure business processes compliance
Work with finance & execution teams about financial pacing, cost classification, margin review and billing related opportunities & projects
Follow up Field Service Portal (FSP) and Oracle Field Services (OFS) activities and ensure process compliance and on-time delivery
Work with OM team about complex outage event preparation (Planned / Emergent / Upgrade) from start to finish
Drive improvement of vendor/sourcing cost, on-time delivery, outage cost, productivity and P6.0 implementation,
Actively work to improve and perfect existing processes and look for simplification opportunities
Participate / Lead all regional initiatives and projects that covers a full span of planning–execution-forecasting-closure
Bachelor’s degree in an engineering or business field
5 years of experience in managing service contracts and a customer facing role
Experience of managing gas & steam turbine, generator, boiler & auxiliary system outage planning and execution
Multi-Year Agreement structure, T&C’s and associated financial model knowledge
Fluent in English and Turkish language
Experience in planning and project managing outages
Strong quality background
Team leader in a dynamic, energetic and proactive environment

Customer Service Leader Resume Examples & Samples

Bachelor’s Degree from an accredited university or college (OR an Associate’s Degree from an accredited College or University with a minimum of 2 years of experience in a customer facing role OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role)
Familiarity with contracts and T&Cs (Terms and Conditions)
Strong quality background with Black Belt certification or equivalent quality certification
Strong leadership, financial and commercial skills
Demonstrated communication & organizational skills
Previous management of field engineers who are remotely located

Customer Service Leader Resume Examples & Samples

Bachelor's Degree (OR an Associate's Degree with a minimum of 2 years of experience in a customer facing role OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role)
Strong technical & maintenance knowledge of GE Heavy Duty Gas Turbines and Alstom GT11 and GT24 Gas Turbines
Field Engineering or Technical Field Advisor experience
Familiarity with Contractual Service Agreements
Strong quality background with Black Belt certification
Communication & organizational skills

Delivery / Customer Service Leader Resume Examples & Samples

Facilitate the efficient flow of inventory through the facility, understanding its relationship to a successful customer experience
With emphasis on the first date of delivery, strategize and support processes that promote efficiencies
Foster a collaborative environment that focuses on providing our customers with the highest quality product
Leverage customer feedback to identify opportunities that enhance the delivery experience
Support all financial and operational aspects of the business and protects company assets
Meet or exceed key delivery and distribution measures
Focus on staff member development, supporting experiences that enrich their careers, support their personal and professional growth and foster a learning environment
Cultivate a culture of rich personal connections where each staff member is engaged and attentive to the needs of the customer, providing exceptional service throughout the delivery process

Customer Service Leader Resume Examples & Samples

Develop and implement business operation plans to achieve contract profitability through effective outage scope management, TX/EW/Job Cost Estimation(JCE) proposal oversight, event plan/execution/close out to ensure Fulfilment-5 goals by contract
Lead and develop a team of outage Managers and Customer Fulfilment Managers to achiever timely resolution of customer issues, parts/repairs planning & fulfillment, and overall customer satisfaction of Power Services execution
Partner with Sales and Commercial Operations to respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation
Accountable for the performance of field services, ensuring successful scheduled/unscheduled maintenance, new unit warranty management, and Conversion Modification & Upgrade (CM&U) project implementation/coordination of assigned contract equipment
Lead and develop a team of CFM and OMs assigned to the portfolio to effectively deliver the outcomes to customer
Heavy duty gas turbines and controls system experience
Affluent knowledge of commercial, finance, legal and related regulations and law
Proficiency in English and in computer application skills
A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership
Ability to work multiple project simultaneously and effectively in a cross-functional team

Customer Service Leader Resume Examples & Samples

Single point of contact to the customer
On going technical & business support to assigned customers
Interface with various internal stakeholders
Establish work scope, pricing
Oversee transactional, extra work, and Job Cost Estimator proposals
Negotiate applicable concessions balancing max. benefits/satisfaction for the customer with minimal financial impact to GE
Bachelor´s degree in an engineering or business field
At least 5 additional years of experience in a customer facing role
Willingness and ability to travel 50% of the time
Knowledge & experience in power industry
Familiarity with Contractual Services Agreements
Background with Black Belt certification
Strong leadership, financial & commercial skills

Customer Service Leader Resume Examples & Samples

Engineering Graduates/Graduates with excellent communication skills, Process/ Technical bent of mind, good team player
Min 15 Years of overall customer service experience with min 2 years managerial experience
Prior Team management experience is a must

Customer Service Leader, Steam / Industrial Resume Examples & Samples

Function as the primary contact point of assigned customers and be responsible for the customer management/relationship/communication, overall contracts performance, scope execution, and site P&L growth
Develop and implement business operation plans to achieve contract profitability through effective outage scope management, TX/EW/JCE proposal oversight, event plan/execution/close out to ensure Fulfillment-5 goals by contract
Articulate to leadership & stakeholders, customer & country economics within their long term business strategy & forecast, manage GE & customer Compliance and integrate other GE services into their portfolio services strategy
Lead and develop a team of outage Managers and Customer Fulfillment Managers to achiever timely resolution of customer issues, parts/repairs planning & fulfillment, and overall customer satisfaction of PGS execution
Work with Sales and Commercial Operations to respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation
Accountable for the performance of field services, ensuring successful scheduled/unscheduled maintenance, new unit warranty management, and CM&U project implementation/coordination of assigned contract equipment
Lead and develop a team of Technical Field Advisors (TFA) located in the assigned countries, which includes salary planning, performance management, career counseling, and disciplinary action as required
Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
5-8 year experience of customer/technical/project/team management in power generation services industry
Customer focused: Excellent communication, presentation, interpersonal skill
Six Sigma certified is preferred
Be self-motivated and able to work under high pressure and constraint time, committed and process oriented

Customer Service Leader Resume Examples & Samples

Bachelor Degree, Business Administration Background
4-5 years working experience in multinational company is preferred
Excellent communication skills and the ability to interact professionally with a diverse group
SAP system knowledge is value-added

Customer Service Leader Resume Examples & Samples

Meet company customer service standards
Adhere to all laws and regulations regarding the sale of any government regulated products and services
Obey company and health department safety guidelines for food preparation
Detail cleaning of store interior and exterior according to company standards
Read, understand, and speak English at an eighth grade level
Comprehend and perform basic math skills
Understand, comprehend, and perform basic computer and point-of-sale skills

Senior Customer Service Leader Resume Examples & Samples

Bachelor’s Degree from an accredited University or College OR (an Associate’s Degree from an accredited College or University with a minimum of 2 years of experience in a customer facing role OR a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role)
Minimum of 5 years of experience in a customer facing role
Knowledge & experience within the power industry
Experience planning and executing outages
Familiarity with contracts and T&Cs

Customer Service Leader Resume Examples & Samples

Promote customer goodwill by providing high standards in customer service
Maintain effective work schedules for front-end & service center associates to meet business traffic requirements and minimize customer inconvenience
Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages
Supervise performance of all duties and responsibilities of all front-end and service center associates as assigned by Customer Service/Office Manager
Assign fixed activities to front end and service center associates during idle periods
Assist in special projects and perform other functions as assigned by supervision
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items
Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards
Bag or package merchandise according to established company policies and procedures
Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.)
Process all of the various types of sales transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers’ coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds, lottery, Western Union etc., in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same
Secure front-end podium at all times when leaving it unattended; protect company assets at all times
Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis
Perform cashier and/or bagging functions as needed
Perform service center and/or office associate functions as needed
Effective communication and customer service skills
Must meet minimum age requirements to perform specific job functions (18 years of age)
Demonstrated ability to perform the technical requirements of cashier and service center

Customer Service Leader Resume Examples & Samples

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
Provide customers and associates with hassle-free refunds while applying all applicable guarantees
Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times
Frequently, perform cashier and/or bagging functions
Frequently, perform service desk/kiosk and if trained, bookkeeper functions
Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk

Customer Service Leader Resume Examples & Samples

This is a Contact Center Leadership opportunity but Call Center experience is not required. We are looking for energetic, forward-thinking, bar-raising Leaders who have a successful track-record of leading large teams and positively driving productivity*
Use a variety of methods to ensure that each customer is 100% delighted during every interaction
Build team of associates through conducting interviews and making hiring decisions
Ensures associate productivity, manages performance and provides floor assistance
Monitor interactions to improve associate performance and to ensure that associates are following procedures set forth by the company
Supports company Mission, Values and standards of ethics and integrity
Analyze data to identify performance trends and opportunities for continuous improvement
Work with associates to create meaningful development plans
Resolves escalated customer and employee calls and issues in a timely manner
Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals

Customer Service Leader Natl & Regl Resume Examples & Samples

Lead National or Regional Accounts customer service personnel (Teams may be broken up into industry types)
Negotiate / intervene issues between National or Regional Account Customer Service and driver leaders/planners
Position will include functions of the National or Regional Account Customer Service position
Be prepared to assume temporary role of National or Regional Account Customer Service during times of employee travel, absence, and vacation
May act as ISO internal Auditor
Skills: Demonstrated proficiency in AS400 functions for customer service, planning and dispatch as required to complete customer service job responsibilities, proficiency in word processing using Microsoft Word, proficiency in spreadsheet applications using Microsoft Excel, 10 key skills, able to type 40 wpm, ability to plan and organize work for self and others, public-speaking skills, negotiation skills, team management skills
Experience Required: 3�5 years consecutive experience in customer service or customer relations with 3 years of that experience directly related to the transportation industry
3�5 years consecutive experience in customer service or customer relations with 3 years of that experience directly related to the transportation industry

GES Customer Service Leader Resume Examples & Samples

Partner with Sales, Operations and Transportation teams to ensure daily service targets are met
Lead Weekly VIP (Value In Planning) Meetings with Zone teams to align on product supply coverage
Executing PEC route and DTS store level accuracy/service audits
Leverage all ISCP SCO Tools to ensure Fill Rate, Accuracy and Product Supply is at Target
Develop and Enhance Processes to ensure World Class Service Sustainability
Develop, Align and Partner with Sales/Plant teams on Holiday/Key Selling week strategies to ensure no service and/or product supply outages during these key weeks
Conduct Presentations and training material to a broad background of audiences
Bachelor's Degree in Supply Chain, Business or related field
Availability to travel around 40% of the time
Work a 10 hour work day focused on results
Flexibility to work off shifts and weekends to support the business
Ability to work in an unstructured environment with the ability to make tradeoff decisions quickly
Strong leadership and ability to influence across all sectors of our business
Ability to give/receive constructive feedback
Strong Office Skills: Worksheets, Pivot Tables, Presentations
Demonstrated ability to work in a results oriented, challenging environment
Effective project management, coaching, facilitation, presentation and team building skills

AWS Customer Service Leader Resume Examples & Samples

Manage AWS Customer Service operations Seattle and Washington DC
Responsible for delivery of operational metrics and service levels for AWS Customer Service
Develop key metrics and performance indicators to measure overall customer experience and financial performance and provide foundation for continuous improvement
Help define the next 12-24 month customer service and self-service roadmap. Drive the full definition of and delivery against the new capabilities specified in the roadmap
Work with AWS leaders and software development teams to design, build, and maintain processes and features to make AWS more successful
Ensure AWS customer feedback is incorporated into business plans, product roadmaps and feature development
Proven experience in managing large scale operations (CS or equivalent operational teams) is a must
A record of driving projects to improve support-related processes
Bachelor’s degree or equivalent. MBA is preferred
This leader will be known for his/her ability to communicate vision and drive execution and work seamlessly with both technical teams and business teams
He or she will be someone who stays connected to the details of his or her business

Customer Service Leader Resume Examples & Samples

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the After Selling, Returns, Cash lanes, Home Delivery, Handout and Car Loader Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Ensures co-workers are recognized for exemplary service to customers (HUTI, etc.)
Assists in the development of solutions for customer issues, concerns, complaints and suggestions with customer centricity at the heart of the decision
Secures correct level of systems access related to payment as well as IKEA's return policy and process
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause analysis to make future improvements
Ensures co-workers' competence on system knowledge (SAMS, ISELL, IPOS, COGNOS, etc.) and keeps the work areas efficiently equipped and effectively covered at all times during opening hours
Associate's Degree
Previous retail selling experience preferred
Problems solving skills

Customer Service Leader Resume Examples & Samples

Ensures co-workers are recognized for exemplary service to customers
Implements working routines, competence development and follow-up of Commercial Review and Compliance related to the role and functions
Ensures co-workers' competence on system knowledge and keeps the work areas efficiently equipped and effectively covered at all times during opening hours
Experience managing and developing a team, preferably in retail environment
Ability to prioritize and organize work and the work of others to make the most efficient use of the time available

Customer Service Leader Resume Examples & Samples

Guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development
Use customer experience results to design and deliver targeted training and improve representatives overall
Leading, developing and motivating a team of 20 to 25 Customer Service Representatives
Apply departmental policies and procedures consistently on a daily basis
Effectively manage human resources issues such as time and attendance, staff selection, and performance
Ability to work well in a high volume/fast paced environment
Detail-oriented, able to multitask and meet deadlines
Strong computer skills including Microsoft Office Suite
1-3 years of previous supervisory experience in a call center environment preferred
Telecommunication workforce management tools, predictive dialing equipment, CTI and other related inbound technology

Customer Service Leader Resume Examples & Samples

45% Organizational Effectiveness
Operations and Business Processes - Responsible for ensuring a high degree of performance across all aspects of customer service, from order entry through fulfillment and post sales care
Customer Experience - Ensure that the team takes proactive steps to avoid issues and works with a sense of urgency to resolve problems as they occur
Resource Management - Ensure that the team has the right resources in the necessary configuration to meet customers’ expectations
Cross Functional Relationships - Serve as a liaison between external customers and internal functions to ensure customer needs are met
Continuous Improvement - Identify opportunities and drive projects to further improve department processes and systems, with a specific focus on quality, efficiency, responsiveness, and standardization of work
Team Leadership – Develop and manage against appropriate stretch goals for teams in order to meet department and business needs
Team Communication – Articulate the vision of Customer Service and ensure that the team understands and embraces their ability to impact the delivery of our strategy. Ensure timely communications to the team to share updates regarding team performance trends, department updates, and company news, et al
Change Management/Leadership – Position the department to sustain performance through changing circumstances such as process changes, system upgrades, or the integration of an acquisition. Understand and apply change management best practices to successfully embed changes
45% People, Talent Management and Engagement
Talent Management – Lead all employee processes from hiring, performance reviews, improvement plans & corrective actions. Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Development –Enhance team capabilities by enabling the creation of meaningful development plans. Provide challenging assignments for team members to realize their potential and meet future talent needs
Recognition - Implement rewards and recognition programs to motivate and drive performance. Motivate and inspire; coach and develop
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback
10% Additional duties as assigned
Bachelor’s degree in a business related field or equivalent practical experience
3+ years Direct prior experience in a B2B role, such as Sales, Supply Chain, or Customer Service
Execute and monitor performance standards for Customer Order Management team. Direct and reassess priorities in order to achieve business plan objectives for the defined portfolio
Demonstrated experience developing stretch goals and objective measures to manage staff and team performance
Strong business acumen with demonstrated ability to analyze data and make fact-based business recommendations
Demonstrated ability to work collaboratively across functions to resolve issues
Demonstrated experience identifying improvement opportunities and leading teams to complete projects
Demonstrated success leading and influencing change
Prior experience/exposure with Continuous Improvement methodologies such as Lean Six Sigma/Kaizen
Potential to travel up to 20%
Cross functional business knowledge
Process Orientation
Root cause analysis

Customer Service Leader Resume Examples & Samples

Welcomes in-shop customers
Handles incoming calls, e-mails and faxes from customers regarding service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations
Resolves customer issues (warranties, rescheduling)
Performs customer confirmation calls and buyouts
Ensures accuracy of work orders and processes invoices for work completed using Safelite's software
Processes credit memos and rebills
Reviews orders from the national Contact Center
Handles dealer part orders and special accounts
Makes outbound reactivation contacts
Reviews and completes insurance verification, additional parts and researches any missing information
Researches and sources hard to find parts for work orders

Customer Service Leader Resume Examples & Samples

Act as the single point of contact to the customer
Responsible for customer portfolio P&L and growth
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
Responsible for establishing work scope, pricing, and driving emergent work for major repair projects
Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers
Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to
Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites
Bachelor’s degree in an engineering or business field from an accredited university or college

Customer Service Leader Israel Resume Examples & Samples

Act as the single and first point of contact to the customer
Manage customer portfolio P&L and growth
Own contract leadership
Responsible for outage scope planning and execution, including closeout oversight, event parts and repairs planning
Interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
Establish work scope, pricing, and driving emergent works for major repair projects & upgrades
Oversee transactional (TX), Extra Work and Job Cost Estimator (JCE) proposals for assigned customers
Negotiate concessions as they arise, balancing maximum benefits/satisfaction for the customer with minimal financial impact to GE
Be responsible for driving fulfilment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost
Knowledge & experience within the Power or Infrastructure project industry
At least 5 years of experience in managing service contracts and a customer facing role
Experience in planning and managing outages or installations projects
Experience working with customer leadership teams
Experience managing ex-Alstom/GE Long term service contracts, covering gas & steam turbines, generators , boilers & auxiliary systems, outage planning and execution – advantage
Quality background with Six Sigma Green Belt certification – an advantage
Previous experience managing multi-year service agreements and financial model knowledge
Willingness and ability to travel 50% of the time within Israel
Fluent in Hebrew and English
Strong leadership, financial and commercial skills,
Team leader in a dynamic, energetic and proactive environment,
Demonstrated communication & organizational skills,
Team player with strong interpersonal skills,
Proactive approach, self learning capability, adaptive to constant change,
Service oriented and having a ‘’Can do’’ mind-set

Sales Logistics & Customer Service Leader Resume Examples & Samples

Devise & Implement customer specific service improvement plans
Work with Multifunctional teams (Sales, Marketing & Finance) as well as customers on supply chain joint value creation projects to ultimately enable Cost & Sales improvements
Degree in Logistics, Finance, Engineering or equivalent
Interest in a Logistics Career Path
Solution oriented vs Problem oriented approach

Customer Service Leader Resume Examples & Samples

Guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
Use customer experience results to design and deliver targeted training and improve representatives overall performance
Monitor calls on a monthly basis and provide timely feedback to representatives
Conduct training sessions on various topics such as products, promotions, and selling techniques; monitor results for training effectiveness and identify additional training opportunities to improve results
Establish and implement incentive programs to maximize effectiveness and motivate performance
Review department practices/procedures and recommend improvements and online training manual updates
Assist in developing and establishing call handling strategies and scripts
Intervene and handle escalated issues and customers problems on an as needed basis
Coordinate work activities to meet operational requirements based on anticipated call volume
Recognize and recommend operational improvements
Effectively manage human resources issues such as time and attendance, staff selection, and performance management
Telecommunication workforce management tools, predictive dialing equipment, CTI and other related inbound technology and associated phone switch reports preferred
Previous experience with accounting and timekeeping systems required

Scheduling & Customer Service Leader Resume Examples & Samples

Lead capacity planning, stocking strategy, and New Product Introductions as well as company Wide programs for discontinuation of existing product lines
Execute the monthly PSI update to the manufacturing plants
Maintain monthly update schedule and track progress for completion and execution quality
Maintain PSI Planning tools – monthly forecast creation, PSI/Product hierarchy maintenance, Region, commercial structure, modality structure, plant set-ups. Current tool is based in MS
Access moving to Optimiza and then SAP
Provide forecast accuracy and linearity metrics at PSI group level and finished goods level
Support functional development of new tools and systems to improve forecast accuracy and Supply chain planning effectiveness
Provide functional support for IT updates for Supply Chain Planning and PSI hierarchy
Develop requirements and provide testing assistance for system enhancements and major
Up-grades
Projects and meetings coordination around optimiza needs and Coach and assist plant on Optimiza
Participate in Risk Assessments
10+ years hands-on experience in ERP systems and JIT manufacturing programs
7+ Years in-depth experience in HVAC industry
5+ years experience with Six Sigma based project management and Black Belt Certified
100% Bilingual – Spanish –English

IT Customer Service Leader Resume Examples & Samples

Leads the operation, performance, and results of an IT team typically composed of individual contributor roles. Typically, supports a technology environment that requires less complex skills
Assists and supports the development and execution of the strategic vision and annual planning for team/department
Performs human capital management responsibilities including employee selection, performance management, coaching, and development. Manages priorities and workload distribution, and removes barriers that impede progress. Completes all personnel, salary administration, and reporting duties
Performs operational responsibilities that drive team performance and achieve service level agreements (SLAs) including: planning, execution, process improvement and best-practice sharing
Assists in the financial management of the team, including adherence to budgets, budget planning, and reporting on status. Typically manages a budget of low complexity with the majority of the spend in salary dollars
Minimum of 3 years of IT work experience and/or related business work experience with demonstrated successful career progression
Minimum of 2 years of project experience
Proven ability to solve technical problems quickly and efficiently minimizing impact to the organization
Proven ability to work effectively and efficiently across technology areas, independent of organization structures
Demonstrated strength in organizational, communication and interpersonal skills
Demonstrated focus and commitment to customer satisfaction
Demonstrated understanding of and experience in project management
Demonstrated experience in utilizing Microsoft Office products (Excel, Word, Outlook, PowerPoint) or transferable software package
Bachelor’s degree in Computer Science, Information Systems, Business Management or related field OR commensurate experience
Valid driver’s license and a driving record that conforms to company standards
Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time)
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc

Front Desk Sales / Customer Service Leader Resume Examples & Samples

Sales experience in service/retail/Spa industry
Ability to effectively communicate expectations to staff and create winning a team
Ability to provide Excellent Customer Service
Competent trainer and motivator
Possess basic math and cash handling experience
Have previous customer service experience (preferred)

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