Customer Service Customer Representative Resume Samples
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Customer Service Customer Representative Resume Samples
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RO
R O'Conner
Remington
O'Conner
3290 Breanne Camp
Phoenix
AZ
+1 (555) 677 3575
3290 Breanne Camp
Phoenix
AZ
Phone
p
+1 (555) 677 3575
Experience
Experience
Philadelphia, PA
Customer Service Finance Representative
Philadelphia, PA
Luettgen, Gaylord and Kirlin
Philadelphia, PA
Customer Service Finance Representative
- Implement/Execute agreed customer service framework with Customers Customer negotiation on Collection terms
- Perform Cash Collection and Customer deductions and dispute management
- Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
- Assist in avoiding customer disputes and miscommunication
- Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks,…)
- Improve billing efficiency and reduce errors
- Participation in regular Commercial meetings
Houston, TX
Pension Customer Service Representative
Houston, TX
Schmidt Group
Houston, TX
Pension Customer Service Representative
- To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
- 1 - Performance
- To attend and actively participate in appraisals, coaching sessions, training courses and monitor own performance levels to ensure personal targets are met
- Be a great team player who works within the team to achieve our department goals
- To have meaningful conversations with customers and provide an “in-house” feel to our members, while remaining professional and courteous
- Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
- Contribute to the reduction of errors or complaints, ensuring accuracy and best practice methods are demonstrated
present
Dallas, TX
Customer Service Account Representative
Dallas, TX
Reilly, Hoeger and Lehner
present
Dallas, TX
Customer Service Account Representative
present
- Researches and resolves customer problems, particularly in the absence of assigned account manager, to maintain and improve customer service
- Meets customer service goals by responding to customer inquiries and providing accurate information to account managers and customers alike
- Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
- Provide in-service support for escalated issues and work with the functional groups to strategize solutions for issue resolution
- Works hand in hand with the Team in ensuring operational metrics are achieved
- May independently manage small tier accounts and utilize customer systems to gather information or data to support the business
- Assisting patients in resolving questions regarding their accounts
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
The Ohio State University
Bachelor’s Degree in Accuracy
Skills
Skills
- Knowledge of phone dialer functions and call campaigns
- Ability to stay composed and objective
- Strong listening/comprehension skills
- Excellent oral and written communication skills
- Ability to use phone and computer systems
- Communication skills
- Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
- Stellar customer service skills
- Patience/empathy
- Flexibility and versatility in problem analysis and resolution
9 Customer Service Customer Representative resume templates
Read our complete resume writing guides
1
Customer Service / Dispatcher Representative Resume Examples & Samples
- Outstanding customer service skills – Maintain welcoming, friendly tone even in stressful situations
- Pleasant phone voice; demonstrates verbal energy and engage with the callers
- High School Degree
- 2+ years Call/Contact Center, Dispatch experience
2
Customer Service Escalation Representative Resume Examples & Samples
- 2+ years of experience in a Customer Service / Call Center environment handling escalations
- Understanding of Medical Billing terminology
- Used to dealing with insurance companies
- Solid problem solving and analytical skills
3
Customer Service & Warranty Representative Resume Examples & Samples
- Provide world class customer Service on every call
- Answer all consumer calls pertaining to Shimano Technical issues as well as Pearl iZUMi apparel questions & direct them to the nearest Shimano and/or Pearl iZUMi dealer
- Answer chat/email questions that will arise from consumers and/or dealers
- Answer overflow calls from independent bicycle dealers in both the U.S. and Canada
- Keep abreast on all Shimano online technical trainings to assist consumers and dealers in fixing technical issues
- Keep abreast on all Pearl iZUMi product technical trainings in order to answer consumer questions
- Make retailer repair, replacement or credit decisions in accordance with the company’s policy
- Respond to and resolve any bike dealer warranty issues with the intent of maintaining and building customer loyalty and long term customer relationship
- Enter orders via phone/fax/chat for bicycle dealers when needed
- Show a strong sensitivity to retailers as well as consumers issues. Ask questions to clarify and resolve problems to their satisfaction
- Assist where needed in the Inside Sales & Customer Service department
- Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered
- Communicate and overcome obstacles in the midst of delivering World Class service
- 1-2 years of experience in the Bike industry, preferably direct bike shop operations knowledge
- Extensive knowledge of Shimano hard good products
- Strong technical experience with hard goods
- Familiarity with soft good apparel
- A+ customer service experience and customer service oriented
- 1-2 years of experience in customer service
- Familiar with Microsoft Office – Excel, Word and Power Point
4
Customer Service / Account Representative Resume Examples & Samples
- Full account management of customer accounts
- Build and maintain relationships with customers and sales representatives
- Process product orders and provide prompt and efficient response and resolution to all customer's requests
- Analyze, review, and process customer's request for return authorization and credits
- Self-motivated and shows initiative
- Previous experience working with accounts is preferred but not required
- Excellent communication skills (written, oral)
- Strong computer skills (internet, Excel, Word)
- Must be flexible and willing to accept change
5
Customer Service & Order Management Representative Resume Examples & Samples
- Process a wide variety of calls, identify service problems and initiate appropriate action
- Utilize CRM system to record, track and manage all customer interactions
- Provide service support to multiple Area Sales Managers by helping them with service related challenges
- Maintain and enhance customer relationships by building trust and resolving issues promptly and completely
- Develop and maintain a strong, mutually beneficial working relationship with TaylorMade-adidas Golf Ambassadors or other key influencers within assigned territories
- Process a variety of requests, identify service and sales difficulties, and initiate appropriate action to resolve problems
- Maximize upsell opportunities on inbound customer service phone calls
- Work within the existing order management team structure
- Process large volume orders and custom fit orders quickly and accurately
- Understand and develop a knowledge of our order management systems
- Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
- Utilize effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc)
- Contribute to team and company success through regular, ongoing training programs as administered by team leads, trainers and Human Resources
- Maximize time and effectiveness on the telephone with customers
- University degree (or equivalent) in a business related field preferred
- Customer Service or Sales-related work experience required
- Working knowledge of golf products and business in a customer service environment highly desired
- Mastery of the English language and/or other languages as may be required, including superior written and verbal communication, interpersonal and persuasion skills
- Successful experience in “team” service setting is mandatory
- Golf industry knowledge highly desired
- Individuals must work cooperatively and establish positive cross-functional relationships within the organization
- Knowledge of Microsoft Office Products is essential
- Excellent communication, interpersonal and influencing skills are paramount
- Active listening skills and customer service orientation mandatory
6
Advanced Convention Services Customer Service Desk Representative Resume Examples & Samples
- Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs
- Inputs the ACS order into the billing system and sends the customer a customized quote and receipt for the requested order. Provides professional customer support for any questions surrounding the quoted order
- Keeps customer informed of progress by checking the status of trouble tickets in the ACS back office portal
- Maintains current knowledge of all convention pricing and service options to match the product best suited for the customer
- Provides support for all Advanced Convention Services personnel. Acts as message center for all departmental personnel, ensuring messages are delivered in a timely manner for customer follow-up
- Efficiently organizes work day to maximize productivity by utilizing proper time management techniques
7
Customer Service / Aftersales Representative Resume Examples & Samples
- Responsible for the execution of repair ticket management within aftersales tool
- Monitor and perform daily activities in the system and work with stores, customers, repair center and HQ as needed
- Perform technical evaluations and provide estimates and feedback/solutions for the aftersales service requests in prompt manner
- Manually enter and update data in aftersales system on behalf of the customer, wholesale, and external vendor for ticket management
- Provide full support updating the stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on overall customer satisfaction
- Locate all style information for merchandise requiring parts
- Perform spare parts order management (RDA) in Kering service system to ensure the best procurement lead time to the customer and efficient inventory management
- Ensure the integrity of the data input by the stores in the system in order to optimize and increase the efficiency of the after sales service flows
- Provide accurate and adequate information to HQ related to quality issues
- Partner with external vendors to ensure quality of repairs
- Receive and process customer payments for repairs
- Responsible for all aspects of aftersales management and act as point of contact on customer complaints and quality issues
- Provide support to stores and regional customer service teams to manage repair tickets in the after sales system
- Communicate and coordinate with stores & HQ on any aftersales & quality matters
8
Customer Service Escalation Representative Resume Examples & Samples
- 2-5+ years in a customer service/call center environment handling escalations
- Demonstrated reasoning skills
- Proven writing abilities
- Ability to work independently and follow directions related to your job with little follow-up by your supervisor
- Ability to ensure customers are receiving call backs and follows-ups
9
ESC Customer Service Quality Representative Resume Examples & Samples
- Record evaluations utilizing departmental quality monitoring forms
- Provide ongoing feedback about each agent quality performance to supervisors and manager on a regular basis
- Ensure monitors and training are delivered by established deadlines
- Handle service center calls as needed in order to support service levels
- Conduct coaching sessions with agents to provide quality feedback about call and email performance. This will also apply to refresher training needs
- Excellent spoken and written communication skills
- Very good organizational skills and prioritization
- Works effectively under pressure and exhibits good judgment
- Spanish language preferred
10
Customer Service & Fulfillment Representative Servicing Resume Examples & Samples
- Credit Cards
- Banking
- To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
- To complete & meet all customers’ requests as per defined guidelines
- To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
- To proactively identify opportunities to improve the service performance
- To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing
- Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features
- Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
- Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience
- Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicin
- Follow standard screens/scripts as appropriat
- Maintain and update customer account records as needed
- Appropriately escalate customer questions and issues as and when necessary according to guidelines
- Responsible to handle back office processes
- Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
- Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
- Forward suspected fraudulent and questionable Service Request to appropriate personnel
- Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirements
- Build and maintain effective working relationships and support teamwork in meeting company goals
- Adhere to processes and guidelines in line with the defined governance standards
11
Customer Service & Order Management Representative Resume Examples & Samples
- Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement
- Interacts with and supports company sales representatives
- Escalates requests and unresolved issues to the designated resource
- File records of customer interactions and transactions
- Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects
- An (educational) background in Business
- Customer service experience in a similar international environment
- Experience with SAP is a plus
- Native level Spanish and Portuguese is a must, both conversational and written. Fluency in English is also a fixed requirement. Other EU languages are considered a big plus
- A positive outlook on dealing with customers and know how to organize/prioritize your work
- Enjoy working in an international team
- Driven to provide outstanding customer service
- Flexible – open to change and able to adjust accordingly
12
Customer Service Reimbursement Representative Resume Examples & Samples
- Work independently with general instructions on moderately complex assignments with minimum supervision
- Ability to enter patient, clinical, and insurance data into various systems while maintaining the accuracy of the data
- 6 months utilization management experience required
- Excellent interpersonal and phone etiquette mandatory
- Excellent organization, communication, follow-through and multitasking skills
- Outstanding written and verbal communication skills
- Comprehensive understanding and use of Word, Excel and Outlook helpful
- Familiarity with payer billing plans preferred
- Knowledge of clinical lab systems and/or billing systems helpful
- Strong, recent professional references
13
Customer Service & Fulfillment Representative Servicing Resume Examples & Samples
- · To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
- Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
- Follow standard screens/scripts as appropriate
14
Customer Service Account Representative Resume Examples & Samples
- Responsible in maintaining accurate and updated customer information in the system
- Coordinates with Data Management in creating & updating customer master information and pricing updates as needed
- Process Owners, responsible in creating and updating Account Specific Processes
- Effective Order Management by ensuring accuracy in order processing and scheduling to meet logistical deadlines and complex daily shipping timelines (manual or automated)
- Ability to manage day to day task by prioritizing expedited orders/shipments, priority accounts and activities
- Coordinate with Demand Analyst, Planners and Transfer Coordinators regarding production control and inventory
- Coordinate with Sales Manager regarding updates and order escalations on Customer Accounts
- Representative will be responsible for releasing the orders to the system and auditing/ensuring quality and accuracy of the inputted data
- Process NCR and MRA according to company policy based on information gathered from Customers
- Prepare all pertinent documentation needed to satisfy ClosetMaid customer requirements
- Over time evolve knowledge to be able to perform analysis of and to compare open orders in system to on-hand inventory. Make decision based on data as to if company can take the order based on current inventory levels
- Monitoring of Daily Open Orders and ensure that shipment is on time
- Assist in customer inquiries through different channels
- Document archiving and audit
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, margins, variances, break-even, etc
- Maintains competency level in terms of technical know-how and pass all functional certification assessments
- Works hand in hand with the Team in ensuring operational metrics are achieved
- Works with the team in managing day to day task and activities
- Handles other projects and task as delegated
- Adheres to the goals and objectives set forth by the company
- Practice and maintain department policies
- Other duties that may be assigned as necessary
15
Mortgage Customer Service Back Up Representative Resume Examples & Samples
- May make periodic calls to existing customers to determine satisfaction with the company, products and services
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
16
Customer Service & Loyalty Representative Resume Examples & Samples
- Assess Customer needs
- Build rapport with our clients over the telephone
- Gather information to understand Customer requirements
- Provide product, service and pricing explanations
- Treat calls from clients that want to cancel their Mobility services or are considered a high-risk of leaving
- Diagnose possible problems and propose solutions with detailed actions
- Monday to Friday between 7 a.m. to 9 p.m
- Saturday and Sunday between 8 a.m. to 6 p.m
- Further details will be provided during the selection process
17
Customer Service Account Representative Resume Examples & Samples
- Processes and maintains all customer purchase orders to ensure a perfect match and align demand appropriate for supply chain execution
- Meets customer service goals by responding to customer inquiries and providing accurate information to account managers and customers alike
- Prepares a variety of reports to assist account managers in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
- Maintains positive relationships with external and internal customers (i.e. Sales, Traffic, Distribution, Demand Management, Master Data, Scheduling and Inventory Management, etc.) and develops account strategies necessary to gather information as needed for the account manager or the customer
- Researches and resolves customer problems, particularly in the absence of assigned account manager, to maintain and improve customer service
- May independently manage small tier accounts and utilize customer systems to gather information or data to support the business
- A Bachelor’s degree with major area(s) of study in Supply Chain, Business or a related field is strongly preferred
- 2-4 years of experience in Supply Chain or a related field is preferred, but new grads with a 4 year degree in Supply Chain, Logistics or a closely related field and some type of Supply Chain experience (i.e. a Supply Chain focused internship) are welcome to apply as well
- Exceptional customer relationship management skills are required
- Advanced skills in Microsoft Office suite; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, and Sharepoint
- Ability to become extremely proficient and knowledgeable with customer systems (i.e. Retail Link, E3, Supplier Net, Partners Online, etc.)
- Must possess strong analytical skills with attention to detail, accuracy and proofreading skills being essential
- Strong interpersonal skills are required, including oral and written communication skills
- Demonstrated ability to support two or more account managers at the same time and balance work load accordingly
- Excellent multi-tasking skills and ability to handle changing priorities with a sense of urgency
- Ability to work in a team atmosphere and willingness to support different accounts when necessary is required
- The ability to work independently on multiple concurrent projects when necessary will be required for success in this role
18
Customer Service & Self Pay Representative Resume Examples & Samples
- At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up
- Insurance, managed care and federal/ state coverage preferred
- Understanding of medical terminology preferred
- A background in self pay collections, automated billing and healthcare accounts receivable management is
19
Customer Service Account Representative Resume Examples & Samples
- You have a Bachelor’s degree
- You have a minimum of seven (7) years of previous aviation experience
- You have a minimum of five (5) years’ experience in a front-line, customer service role
- You have strong analytical and investigation skills necessary to comprehend and drive successful resolution of customer issues. Ideally, you possess a thorough knowledge of Bombardier's processes and policies and have experience in providing complete and innovative solutions to customers
- You have the ability to mobilize and influence internal, cross-functional teams and demonstrate negotiation / problem solving skills
- You have excellent interpersonal and communication skills (verbal and written) in English
- Additional languages are considered an asset
- You have the ability to work in and be comfortable in a fast-paced 24-7 environment
- You have a high literacy with a computer and are at ease with current information / data processing technologies such as
- MS Office applications and Lotus Notes. SAP experience is an asset
20
Customer Service & Self Pay Representative Resume Examples & Samples
- At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up preferred
- Understanding of insurance pre-certification requirements, contract benefits, credit and collection procedures, financial assistance programs and medical terminology preferred
- Work requires excellent communication, customer service, interpersonal and organizational skills
- Knowledge of insurance, managed care and federal/ state coverage preferred
- A background in self pay collections, automated billing and healthcare accounts receivable management is preferred
- Must be able to demonstrate a working knowledge of personal computers and other standard office equipment
21
Customer Service Account Representative Resume Examples & Samples
- Handling a high volume of patient/insurance calls
- Assisting patients in resolving questions regarding their accounts
- Handle patient disputes
- Maintain a professional attitude
- Maintain confidentiality at all times
- Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program
- Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts
- Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process
- Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
- One year experience in healthcare customer service or insurance collections field
- Knowledge of and experience working in hospital medical billing environment
- Ability to work well individually and in a team environment
- Able to work in a professional, corporate setting
- Ability to identify trends and issues as related to specific clients
- Knowledge of Excel and MS Office
22
Customer Service Solutions Representative Resume Examples & Samples
- Respond professionally and knowledgeably in accordance with company standards, and other verbal and written training policies to patient inquiries with information regarding benefit plans (co-payments, deductibles, quantity and day supply limitations, etc.) and to other calls from clinics, insurance companies, pharmacies and physicians
- Maintain current knowledge of DaVita Rx policies, procedures, and rules and maintain compliance at all times
- Assist in orientation, training, and mentoring of other CSRs or other DaVita Rx teammates as needed
- Participate in quality improvement initiatives
- Monitor, record and communicate calls as appropriate using computerized documentation systems
- Able to work overtime with little or no notice, as needed
- Attend staff meetings, teleconferences and training as needed
- Meet and/or exceed departmental teammate performance standards
- Know, understand and follow DaVita Rx teammate policies and procedures
- High School diploma or equivalent required; some college preferred
- Minimum of one year's experience with pharmaceutical, medical terminology, mail order/PBM (Pharmacy Benefits Manager) in a call center environment strongly preferred
- Electronic document management experience preferred
- Proficiency in using standard office equipment including but not limited to multi-line telephone, fax, and copier
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) required; SXC, PC Tracker application familiarity preferred
- Minimum typing speed - 35 wpm
- Bilingual - Spanish preferred
23
Customer Service Escalation Representative Resume Examples & Samples
- 2-5 years in a customer service/call center environment handling escalations
- Very strong verbal skills and reasoning skills
- Strong writing abilities
24
Customer Service Escalations Representative Resume Examples & Samples
- You are tech savvy
- You have at least one to two years of previous customer service experience (preferably in a call center)
- You have experience retaining and de-escalating difficult customers
25
Customer Service Finance Representative Resume Examples & Samples
- Perform Cash Collection and Customer deductions and dispute management
- Improve billing efficiency and reduce errors
- Assist in avoiding customer disputes and miscommunication
- Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
- Accountable Finance Service quality for Customers
- Participation in regular Commercial meetings
- Alignment with Customer Collaboration on the service solutions
- Implement/Execute agreed customer service framework with Customers Customer negotiation on Collection terms
- Monitor and steer local Service KPIs and portfolio
- Monitor adherence to OTC processes standards
- Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks,…)
- Ensure on time and proper issue resolution with corresponding functions
- CSF Mailbox usage
- Ensure all deductions documents are identified in a timely manner
- University degree in Business Administration, Economy, Finance or similar
- Fluency in English and Spanish is required
- Proficiency in MS Office (Word, Excel, Power Point, Outlook)
- User knowledge in SAP R-3 and EDIWIN (Electronic Data Interchange)
26
Customer Service Account Representative Resume Examples & Samples
- Maintains on-line customer information and customer order database including addresses, ship dates, product, quantity, price, routing, tagging, order additions and cancellations
- Generates inter-departmental inquiries regarding availability of delinquent BTO product and requests to expedite product
- Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions
- Other duties as assigned by Customer Service Supervisor or Manager
- Minimum of 3 years customer service experience in a technical product line, B2B preferred
- Two (2) years of college or technical schooling or five (5) years’ experience in a mechanical / technical position
- Must have a working knowledge of order processing and marketing policies and procedures
- Demonstrated customer advocacy skills
- Technical and mechanical aptitude & solid math skills
- Ability to self-motivate and work independently
- Comfortable in a fast paced environment welcoming change and growth
- Proficiency in Microsoft Office. Experience working with CRM system (Siebel, Salesforce.com, Microsoft Dynamics) a plus
- Proficiency in second language a plus
- A strong commitment to working with a team, providing excellent customer service, and maintaining
- Professionalism is required
- Ability to process a high volume of transactions with proficiency, accuracy and integrity
- Ability to handle multiple tasks simultaneously and prioritize accordingly
- Effective verbal/written communication skills
- Strong business acumen, organizational, time management skills and attention to detail required
- A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
27
Customer Service / Aftersales Representative Resume Examples & Samples
- Responsible for the execution of repair ticket management within after sales tool
- Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed
- Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner
- Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor
- Provide full support updating stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on customer satisfaction
- Locate style information for all merchandise needing parts
- Perform spare parts order management in service system to ensure the best lead time to the customer as well as efficient inventory management
- Ensure the integrity of the data input by the stores in order to optimize and increase the efficiency of the after sales service flow
- Provide accurate and adequate information to headquarters relating to quality issues and potential credit note
- Receive and process customers’ payments for repairs
- Responsible for all aspects of after sales management acting as point of contact on customer complaints and quality issues
- Provide support to stores and regional customer service teams to manage repair tickets in the after sale system
- Communicate and coordinate with stores and headquarters on any after sales & quality matters
28
Customer Service / Account Representative Resume Examples & Samples
- Understanding of EDI in relation to wholesale to retail guidelines
- Eager to learn, adapt, and grow within a support role
- This is a fast paced environment that requires independent thinking as well as being able to work within a team setting across many departments
- Analytical thinking with ability to problem solve with effective outcomes
- Expert level computer skills required for working within customer intranet sites, all Office programs focusing on Excel & Outlook.This role requires email communication to all levels of staff within the company as well as customers. Candidate for this position must be able to communicate professionally and coherently via email
29
Customer Service & Logistics Representative Resume Examples & Samples
- This position is responsible for answering the phone promptly with a pleasant and accommodating demeanor and for handling customer requests in a detailed, timely and professional manner. The Customer Service Representative is also expected to be a consultative source of support for our customers on current and future orders and to promote value-added products. This role will also be instrumental in negotiating delivery times with customers, problem-solving, and fostering lasting business relations with our customers. The Customer Service Representative must also be able to function effectively in a fast-paced demanding environment and have flexibility to work longer hours as needed and/or on weekends
- The ability to learn and understand about logistical operations that are unique to the construction industry
- Must be able to interact with drivers for both aggregates/asphalt and readymix
- High school education or GED preferred
- Good computer skills; proficiency with Microsoft Office suite
- Thorough; detail-oriented
30
Customer Service Financial Services Credit Representative Resume Examples & Samples
- Receives service agreement information by phone or fax from Sales Associates, Agents and Order Processors
- Processes manual credit verification requests according to company guidelines and determines whether credit upgrades should be granted
- Contacts references or researches customer accounts where credit decisions are required
- Notifies Order Processors, Agents and Sales Associates of credit decisions and deposit requirements
- Inputs service agreement information into billing system, when needed
- Maintains and makes changes to consumer customer accounts
- Processes various business applications and maintenance to those accounts
- Assists in other tasks or projects, including back up to Order Processors, as needed
31
Representative, PNG Customer Service Resume Examples & Samples
- Be a true leader and champion in establishing and maintaining a vision and required behaviors for our culture of ensuring human safety
- Deliver a courteous, pleasant and positive attitude in providing extraordinary service to all customers, coworkers and others ensuring open lines of communication
- Maintain an advanced knowledge of company products, pricing, services, policies and procedures
- Provide efficient and accurate record keeping for customer account data in a safe and secure manner
- Complete proper execution of all customer orders in accordance with credit policies, procedures and controls for accurate billing and proper inventory control
- Coordinate the day-to-day activities; know the open/close procedures and proper scale operation
- Develop and maintain an understanding of sales and marketing programs to effectively communicate with customers, sales representatives, and others
- Maintain a clean and orderly appearance for assigned areas with the facility which could include break room, common areas, restrooms, etc
- Performs other related duties within job scope as assigned by supervisory personnel
32
Customer Service Customer Representative Resume Examples & Samples
- Providing initial non-technical support; answering queries related to upgrades, maintenance and contact information via phone or e-mail in a timely and efficient manner
- Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected
- Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner
- Escalating with internal or external support resources and SME when necessary
- Identify self-service documentation gaps
- Responsibilities include a direct contribution to knowledge management
- Facilitate customer communications through well-established processes and guidelines
- Other assignments and projects as needed
- Working in shifts work may be needed
- A technical background and/or ability to learn and absorb technology quickly
- Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
- The ability to communicate effectively with people at all levels
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
- The ability to work as part of a team and on their own initiative
- Positive and flexible attitude
- A good understanding of the ServiceNow platform is a definite advantage
- Experience with using and troubleshooting SaaS applications
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Customer Service & Pricing Representative Resume Examples & Samples
- Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
- Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
- Bachelor’s degree (BS/BA) from an accredited institution
- Fluent French
- Strong English capabilities
- Good command of Excel
- 1-3 years of professional experience in customer services related roles (Pricing/accounting/finance/Administrative)
- Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM
- Takes personal action to ensure accuracy and quality of own and others’ work, tracks and documents conformity to those standards
- Uses methodical and thorough approaches to structure work activities, analyze problems or make decisions
- Anticipates and takes responsibility for problems before required to do, champion new solutions to problems
- Adjusts rapidly and effectively to changes in work demands, situations or business requirements keeping an open mind to new and better ways of doing things
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Customer Service / Credit Representative Resume Examples & Samples
- Functions as a primary contact for all Davol customers. As such when required, receives and answers all customer inquiries in a timely and courteous manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge
- Functions as the primary internal contact for Corporate Credit. As such, receives and answers all inquiries for credit in a timely, courteous, and businesslike manner. This includes, but is not limited to, researching, managing and issuing credits to customers that are warranted in a timely manner
- Functions as the primary contact for Sales Districts completing all tasks associated with that support
- Initiates documentation relative to credits, return authorizations, and freight claims
- Maintenance for EDI account set up and changes, Customer and Rep account set up and maintenance
- Check all stock transfers prior to management sign off
- Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts
- Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job
- Occasionally review current processes and make recommendations to the Manager or Supervisor on new approaches is also an expected part of this position
- Must be able to work all holidays mandated by Davol, Inc
- Mandatory coverage of telephones during lunch, company meetings and outings
- Flexible work hours is mandatory upon management discretion
- Special Projects and duties as required
- Minimum three (3) years experience in a customer service or financial services environment
- Prior experience working in a professional corporate environment
- Good working knowledge of Microsoft Office
- Courteous and professional disposition
- Ability to multitask effectively
- Must be flexible to work select Holidays and shift hours based on business need
- Knowledge and prior experience working with JD Edwards software preferred
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Customer Service, Internal Representative Resume Examples & Samples
- Building solid relationships with other internal departments and vendors
- Evaluation of current processes for improvement and work on recommendations with management
- Working as a team to manage daily workflow
- Answering emails and incoming calls from internal customers as needed
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
- Demonstrated ability to quickly learn new systems and processes and put them into practical use
- Excellent typing and data entry skills
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Pension Customer Service Representative Resume Examples & Samples
- 1 - Performance
- To ensure email & chat communications are grammatically correct and in line with the tone of voice guidelines
- Contribute to the service vision by delivering outstanding service to our customers
- To answer all enquiries in a timely, courteous and professional manner, ensuring that customer needs are clearly understood and issues are followed through to conclusion
- To process cases efficiently, ensuring that appropriate follow up action is taken and customers are provided with up to date information regarding their enquiry
- Inspire trust in our service provision through demonstrating ownership of problems within the boundaries of the role
- Ability to multi-task in a busy environment, and apply logical prioritisation to their workload
- 2 - Processes and Procedures
- To proactively identify and propose self-serve suggestions across all clients to reduce contacts as per the business strategy
- To deal with enquiries via a range of communication methods, including telephone, email and web chat
- To keep and maintain accurate case notes in accordance with agreed standards and procedures
- To keep up to date with Company policies, procedures, compliance and appropriate legislation
- Champion the customer by raising process issues when they occur and escalate customer issues that fall outside of the standard process or policy
- 3 - Quality and Compliance
- To communicate effectively with customers in accordance with appropriate standards, procedures and quality management systems to ensure a first contact resolution
- To fully utilise the CRM system to deal with a wide range of customer enquires effectively and ensuring all customer details are accurately recorded
- To comply with agreed quality systems and procedures and participate in quality team reviews as required
- To attend and actively participate in appraisals, coaching sessions, training courses and monitor own performance levels to ensure personal targets are met
- To be accountable for own performance and the standard and quality of work
- Be ready and available to service customers in line with designated work schedules and staffing rotas and be flexible and adaptable to work demands
- Contribute to the reduction of errors or complaints, ensuring accuracy and best practice methods are demonstrated
- Be a great team player who works within the team to achieve our department goals
- 4 - Customers
- To proactively engage, support & lead customers through their journey to achieve a successful outcome
- To have meaningful conversations with customers and provide an “in-house” feel to our members, while remaining professional and courteous
- To handle difficult and sensitive issues and customer complaints effectively using the appropriate language, listening and rapport building skills
- To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
- Make customers aware of expected response times on queries that cannot be answered immediately, so that customer service expectations are realistic and balance operational and customer needs
- To liaise and maintain good working relationships with colleagues, internal and external partners and other parties as appropriate
- Great soft-skills to engage customers of all ages and find creative ways to help customers understand their pension products
- Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
- Experience in a contact centre service role or similar high paced customer service focused environment
- Strong communication and interpersonal skills, the ability to listen and build rapport is key
- Good computer and keyboard skills, including experience of
- Good problem solving and decision making skills
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Consultant Customer Service Representative for Sesis Resume Examples & Samples
- Respond to incoming calls from customers asking routine, frequently asked questions and provide information about appropriate policies/procedures, contacts, help users to navigate various applications and troubleshoot technical problems with internal computer programs. Ask callers for information necessary to respond to inquiry
- Update the Case Management System upon completion of calls to reflect the status of each case
- Use multiple computer systems to handle calls, file new requests for service, and maintain tracking systems
- Inform caller of status of existing service requests
- Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in answering calls and entering data
- Respond quickly, accurately, and politely to customers’ needs
- Speak in a pleasant telephone manner
- Follow contact center script, yet recognize when to ask for help
- Navigate multiple computer applications while speaking on the telephone and entering data
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Hiring a Customer Service Representative Resume Examples & Samples
- Manage a high volume of inbound/outbound calls daily and process as required
- Understand and accurately utilize the online resources available
- Maintain high accuracy rate on data entry
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Customer Service Freight Representative Resume Examples & Samples
- Communicates extensively with customers, vendors and internal departments by phone or email
- Coordinates both inbound/outbound customer service support with new and current customers
- Monitors shipments and prepares revisions when necessary based on changing shipper/s, customers and carrier needs
- Contacts carriers to obtain status of loads with continuous monitoring of shipments for on-time pick-up, transit and deliveries
- A forward planner who critically assesses personal performance
- Holds a very high regard for phone, email etiquette and company professional standards
- Ability to leverage Excel and other MS programs, including Word and Outlook platforms
- A dedicated, loyal professional who studies and maintains detailed knowledge of all service lines and product offerings
- Extremely detail-orientated and organized
- Must be an excellent face-to-face and telephone communicator
- A hardworking, industrious professional that will work extended hours to meet required client service expectations and business opportunities
- Must possess the ability to work in a very busy - extremely team orientated environment
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LTC Customer Service Representative Resume Examples & Samples
- Answer incoming customer service calls for multiple Long Term Care product lines
- Receive, evaluate and respond to customer inquiries
- Research policyholder inquires, consider the terms of the policy as it relates to the policy and/or claim, and respond in a manner within specified time frames
- Maintain current knowledge of corporate policies, products and departmental procedures. Updates will be communicated from management, but maintaining and applying this knowledge is required on the part of the Claim Review Representative
- Maintain departmental goals for quality & productivity
- Interface with management, policyholders, and other internal departments on all C/S related issues (back office and other internal groups supporting overall high quality customer service)
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Customer Service Representative With Italian Years Resume Examples & Samples
- You manage your calls and you remain client-friendly at all times acting proactively and providing high-quality information and advice
- You are resilient, flexible and calm under pressure
- This function may require you to work until 6.30 PM Romanian time
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Administrative Specialist On Line Customer Service Representative Resume Examples & Samples
- Responds appropriately and timely to complex, high risk or delicate customer complaints that may involve multiple business groups within Sears Holdings
- Enters detailed case history into a case management system throughout the investigation and resolution process, including notes, copies of letters and other documentation
- Uses a variety of online tools to track and respond to customer comments and online reviews
- Investigates complaint allegations by interfacing with business partners
- Maintains a high level of business knowledge as it relates to vertical businesses, as well as working knowledge of related businesses
- Analyzes situations, interprets policy and procedures, uses good judgment skills within and outside polices and consults with Field management and Vendor contracts to determine and execute effective and satisfactory resolution process
- Undertakeas detailed competitive analysis of local markets
- Takes part in research projects including calling customers and developing online surveys
- Reaches out to a variety of online sites to share content and build links
- Makes recommendations for case resolution based on history of similar issues and Sears Holdings guidelines
- Leverages a high level of financial empowerment to make fiscally responsible decisions, balancing expense to Sears Holdings with concessions and resolutions geared at saving customers
- Identifies and escalates business issues and trends to appropriate management
- Adheres to Company policy, procedure, code of conduct and ethical guidelines
- 2+ years related professional experience in social/digital marketing
- Understanding of business social protocols across primary social networks (Facebook, Twitter, YouTube) and online review sites (Yelp, Gooogle Local, Angie’s List)
- Skilled customer service and escalation resolution
- Exceptional business writing and communication skills
- Exceptional oral and written communication skills and use of proper professional business language
- Ability to speak, read, write and comprehend English instructions in order to complete internal documentation, present information
- Some college
- Knowledge of Sears and Kmart products, policies, procedures and guidelines
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Customer Service Account Representative Resume Examples & Samples
- Connects with existing and potential customers and aims to resolve inquiries related to receivables management
- Stellar customer service skills
- Patience/empathy
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External Customer Service Representative Resume Examples & Samples
- Minimum of one year experience in a customer service role
- Basic computer and clerical skills
- Flexibility and the ability to work independently and within a multidisciplinary team
- Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
- High degree of attention to detail in a high volume environment
- Good planning and organizational skills, including ability to meet deadlines
- Problem Resolution and follow-up skills
- Ability to multi-task and work in a fast-paced environment
- Ability to operate a computer and use the operational software used by the office along with Microsoft Office
- Working knowledge of Brightree software desired
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Customer Service / Account Representative Resume Examples & Samples
- Responsible for maintaining a high level of service and support for high-end clients
- Assist customers with fulfillment of web orders and online “chat” questions
- Field in-bound customer calls, place orders for shipment and track order status
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Customer Service / Account Representative Resume Examples & Samples
- Must have 2+ years wholesale experience working with retailer needs and expectations. Experience with Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains preferred
- Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos
- Prior inside support and wholesale to retail customer service experience is necessary
- Requires excellent organization skills
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Customer Service & Warranty Representative Resume Examples & Samples
- Keep abreast on all Shimano online technical trainings to assist consumers and be able to walk consumers and dealers through how to fix a technical issue to the best of their ability
- Keep abreast on all Pearl iZUMi product technical trainings on the product and be able to answer consumer questions to the best of their ability
- Ability to problem solve for the consumer and bike dealer
- Extensive knowledge of Shimano products
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Customer Service Representative / Dispatch Resume Examples & Samples
- Answers customer and driver calls in a timely and professional manner
- Enters order data into computer system
- Schedules and tracks orders and deliveries
- Demonstrates ability to communicate effectively with all departments and customers on the phone and in person
- Proficient with Microsoft Windows applications
- Accurately type 50+ words per minute
- Ability to work well in a high stress environment
- Ability to perform well in a small team environment
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Customer Service Representative / Dispatch Resume Examples & Samples
- Taking Service calls
- Scheduling techs daily, weekly, monthly
- Forecasting tech schedules for Preventative Maintenance
- Running reports to review jobs & statuses
- Reviewing Service Tickets Daily
- Maintaining various spreadsheets
- Modifying schedules on an on-going basis as new service requests are received
- Communicating through emails daily
- Proficiency in Microsoft Office Suite applications required
- Previous Dispatching experience strongly preferred
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Customer Service Account Representative Resume Examples & Samples
- Manages account margins and quote capture rates
- Develops and maintains a market pricing system
- Analyzes contracts and makes recommendations utilizing margin analysis, inventory turns, updating contract evaluation matrix (CEM), and monitors and enforces contract terms and conditions
- Processes quotes and coordinates completion with outside sales and operations management to insure fulfillment of contractual obligations
- Conducts a full spectrum of analyses including profitability, average selling price variance, like sales comparison, inventory carrying cost, and price vs. volume analysis
- Engages in active telephone selling, negotiating (using value added analysis), and account management
- Processes invoices and product returns. Maintains an accurate filing system and/or database for RFQ’s status and follow-up orders. Obtains follow-up information on delivery status and expedites orders upon request
- Maintains written sales records, and open and closed order files. Monitors contract buying trends vs. commitments
- Performs other related duties as assigned or requested
- 2 years related experience
- Compiles statistics
- Develops procedures
- Negotiation Skills
- Computer Software: MS Office, QAD
- Maintains filing systems
- Researches information
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Customer Service Account Representative Resume Examples & Samples
- Superb customer relations skills
- Attention to detail and ability to multi-task a must
- Must be able to work under the pressure of a deadline with a high sense of urgency
- Strong computer skills - Word, Excel, Outlook and Microsoft tools
- Must be an independent worker, but an overall team player
