Customer Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Mertz

Rex

Mertz

383 Domenica Bypass

Los Angeles

+1 (555) 680 0547

383 Domenica Bypass

Los Angeles

Phone

p +1 (555) 680 0547

Experience Experience

Boston, MA

Customer Services Supervisor

Boston, MA

Haag, Buckridge and Effertz

Boston, MA

Customer Services Supervisor

The Customer Services Supervisor is responsible for assisting the Customer Services Manager in providing leadership and training for employees
Responsible for executing Aqua Customer Operations (ACO) objectives including attaining established statewide ACO objectives and including performance metrics
Supervises Customer Service Specialists in a manner conducive to full performance and high morale
Perform any special duties or projects as assigned by the department head
Supervise customer service clerks to ensure their performance is aligned to stipulated standards
Report to Customer Service Manager
Verify and compile statistics relating to the management of customer service

Chicago, IL

Customer Services Coordinator

Chicago, IL

Hauck-Smitham

Chicago, IL

Customer Services Coordinator

Working alongside the Key Account Managers to support, understand and develop the customer
Other duties may be assigned at the discretion of the position Manager or Senior Management Team
Generating sub-contractors work files and dealing with suppliers invoices
Create credit/debit notes to customers
Work Location: Kwai Chung
Manage and maintain accurate and up to date paper and electronic files in centralised folders
Assisting in updating the install base of all Hologic owned equipment via the Oracle business system

present

Phoenix, AZ

Customer Services Specialist

Phoenix, AZ

Vandervort, Greenholt and Miller

present

Phoenix, AZ

Customer Services Specialist

present

Providing necessary communication back to customers regarding service requests and service satisfaction
Perform other duties as assigned
Using the SYW Runner app, identifies orders and purchases items using company provided purchase cards
Answering phone calls from customers and assist with resolving their issues
Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
Using the SYW Runner app, identify orders and purchase items using company provided purchase cards
Review common customer service issues to drive continuous improvement on processes in the Distribution Center

Education Education

Bachelor’s Degree in Related Fields

Carnegie Mellon University

Bachelor’s Degree in Related Fields

Skills Skills

Detail-oriented and highly-organized
Highly motivated with a strong drive to succeed
Ability to recognise poor performance and to make suitable suggestions for improvements
Good numeracy skills would be a strong advantage when working in this role
Willingness to take ownership, be held accountable and achieve a good outcome for customers
A strong sense of responsibility for providing a great customer experience
Solid knowledge and experience with MS office, Outlook
Ability to drive performance and to make suitable suggestions for improvements
Excellent people skills
Excellent decision making and problem solving capabilities

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15 Customer Services resume templates

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Customer Services Director Resume Examples & Samples

Defining and communicating the guest service vision by fully engaging with and inspiring senior leadership and other key stakeholders both internally and externally
Outline “the journey” to achieve the customer experience vision including key benchmarks and measures of success
Undertake a programme to build a first-hand understanding of the user across all touch points. Overlay this with research insight, surveys etc to draw conclusions to continually evolve and improve guest service
Evaluate the current strategy and the current technology capability in collaboration with the leadership team to introduce relevant and value-add customer engagement as part of the overall customer experience
Work closely with the acquisition and retention teams to ensure member/guest satisfaction, setting clear satisfaction index and KPIs
Play an ambassadorial role in developing a stronger “”guest services” mind set & culture within the business, ensuring that all employees are absolutely consistent in their understanding of what their contribution is to the customer experience. Constantly build knowledge of thought leading customer experiences of UK brands and on an international basis to ensure the organisation becomes a leader in creating the best & most consistent guest/member experience
Expertise in customer experience and proven commercial record of developing customer facing strategies which drive customer satisfaction, tenure and revenue
Ability to balance winning the hearts and minds of our customers with commercial realities and growth targets
Demonstrable experience of delivering measurable improvements to business performance by continuously improving the customer experience
Experience of operating in a multi-channel customer facing environment is essential
Strategic planning and delivery leadership
Experience of operational management
Proven experience of managing complex stakeholder environments and revenue models
Demonstrable experience of managing and leading customer facing teams
Project leadership on a multi-site, multi-stakeholder level
Financial and budget accountability
Ability to influence at a senior level

Stock Lending Customer Services Resume Examples & Samples

Collateralising of stock borrows / loans in accordance with Citi’s credit requirements
Daily collateral movements, exposure management and general Client support. Daily contract compare with clients, resolving exposure issues and preventing any monthly billing and settlement issues
This is a high profile role with exposure to large volumes and high value items

Telecom Customer Services Support Resume Examples & Samples

Provide outstanding Technical Support 24x7x365 resolving, processing and escalating WiFi/internet and Telecom issues for Guests and Cast within a fast-paced Help Desk environment
Responsible for Tier 1 technical troubleshooting utilizing multiple applications – Airwave, Maximo, Service Manager, MS Office, Outlook, SharePoint and Xtend to support key business systems including Telephony, Wi-Fi, Wireless Services, Alarm Systems, Cable-TV, Gates & Barriers, Office Machines and Video Technologies
Demonstrated computer proficiency within a Windows environment
Demonstrated strong time management skills
Demonstrated strong fact finding skills
Demonstrated ability to share creative and new ideas
Demonstrated ability to handle confidential information
Minimum 5 years experience in IT help desk environment
Proven knowledge of Wireless LAN networks to be able to identify research and resolve issues
Working knowledge and experience with Wireless Services; Carriers and Devices
Ability to be flexible with work schedule, including weekends, nights and holidays
Demonstrated strong partnering / teamwork skills
Demonstrated proficiency with Service Manager and SharePoint
Proven strong experience with Excel, Power Point, MS Word
Demonstrated ability to manage conflict / resolution

Customer Services Support Executive Resume Examples & Samples

Work with and alongside internal customers and stakeholders to support improvement of Bespoke process enhancements
Own all operational improvement activities which maximize desired benefits and outcomes, either as part of individual improvements or as part of a strategic wider programme of change and improvement
Continuous review of end-to-end processes and customer journeys
Understand and define end-to-end process from customer’s perspective and define customer focused metrics
Support development of ongoing frameworks for accountability and continuous improvement
Track and measure the benefit of all process improvements made
Identify and utilize management information and insight to identify opportunities and create supporting information for process analysis
Be able to identify opportunities for strategic as well as tactical process improvements

Website Customer Services Assistant Resume Examples & Samples

Degree standard preferably
Outstanding written and oral communication skills in French and English, with the ability to understand and respond to customer issues
Sense of organization, with high sense of priority
A keen interest in websites and their functionality; ecommerce, email communication and online marketing and merchandising
High levels of numeracy, accuracy and attention to detail
Is a self-starter and used to working independently, as well as part of a team
A passion for our brand and understands fashion, retail and general consumer buying behaviour
Excellent interpersonal skills and the ability to build and maintain strong relationships at all levels of the business and with external suppliers and providers

Dpsc Customer Services Analyst Resume Examples & Samples

Documenting dealer calls and interpreting dealer inquiries sent through via MsCRM (ticketing system)
Scrutinizing a variety of systems for valuable information on backorders
Ensuring dealer backorders are processed and filled
Giving quick and customized feedback to all inquiries related to pricing, leadtime, availability, estimated shipping dates,.. to Caterpillar dealers
On a daily basis you are in touch with dealers by phone or electronic communication. You collaborate with a wide variety of Cat colleagues in Pricing, Technical Support, Transportation etc…, both in Grimbergen and in other facilities worldwide
As a member of a small team you make sure dealer first line support is available at all times. You are flexible and adapt easily to workload fluctuations
Keen customer focus
Able to work efficiently in a busy environment
Good language skills in English and Dutch
Knowledge of other languages is an asset
Experience of Cat logistics processes & systems is preferred, experience with SAP systems is a plus
Good communication, interpersonal and collaboration skills

Customer Services Rep Flip the Call Resume Examples & Samples

Respond with empathy and understanding to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
Determine the cause of the customer's video issue, and trouble shoot, following established procedures
Make payment arrangements on delinquent or unpaid debt. - Sell cable television, high-speed data service and Digital Home Phone services to meet customer's preferences
Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale
Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings
Adhere to attendance standards in regard to assigned shifts
Works with rest of team to identify issues that impede quality customer care
Perform any research necessary to meet the customer's request
Place outbound calls and leave messages without being intrusive
Organizational daily tasks to ensure follow-up on customers that are moving
Bilingual skills are a plus
Some post-secondary preferred
Strong technical trouble shooting skills
Must be able to work in a fast-paced environment that requires self-motivation and initiative, along with the ability to work as part of a team
Must have the ability to apply judgment in analyzing and resolving problems

Caf Mef Customer Services Resume Examples & Samples

Management of the Welcome Pack process
Handling Customer Service related enquiries from both Customers and Introducers received via telephone, email and post
Processing of Customer Service tasks including but not limited to; change of address, copy invoice requests, complaint management, change of bank details, early settlement requests, Novation process
Managing the Direct Debit processing system including submission of new instructions, processing the daily DD files, managing any returned instructions
Liaison with the Remittances team in Sydney in relation to payment allocation
Management of Account Reconciliations
Manage the receipt and storage of original documentation
Management of the invoicing process
Management of the Asset Protection Insurance Scheme
Any other duties as required

Website Customer Services Assistant Resume Examples & Samples

Answering customer emails and dealing with issues and complaints through all channels
Monitoring and reducing possible fraudulent activity online and escalating issues
Daily authorisation of refunds and possible amendments to disputed refund amounts
Delivery status checks and escalated issues
Liaising with the appropriate departments and external companies to improve overall services for the business
Provide monthly competitive reviews based on requests, developments and relevant topics
Checking and finding resolutions for orders locked in the system
Managing the process of ‘faulty’ items, ensuring all data corresponds
Co-ordinating and liaising with the Japan products department in regards to items under dispute, this will be based on customer demand
Daily liaison with the warehouse team for administrative tasks and monthly visits to the warehouse to review procedures
Work with delivery companies in order to fully understand their internal processes and establish an efficient working relationship
Assisting line manager with requested tasks
Outstanding written and oral communication skills in English and at least one European language, preferably German, with the ability to understand and respond to customer issues
Must be organised, self-motivated and competent
A keen interest in websites and their functionality; ecommerce, email communication and online marketing
Experience of working within retail would be advantageous
Good verbal, written and electronic communication skills, is organised and has the ability to learn on the job
Good relationship building skills with key personnel in all areas of the business and external suppliers

Customer Services Director Resume Examples & Samples

To manage and lead the customer services department
To ensure support to commercial teams for reaching sales target for the different services products
To monitor services projects industrial margin
To ensure services product quality and timely delivery (customer satisfaction)
To establish services strategy and business plan
To train and develop team members to their full potential

Customer Services Admin Resume Examples & Samples

Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment
Ability to perform general office tasks

Customer Services Business Partner Resume Examples & Samples

Promotes the Customer Service culture that leads to a highly engaged and successful team
Support and contribute to achievement of identified goals and outcomes
Demonstrates, leads and contributes to the achievement of identified cultural ambitions for the combined business
Supports the New Business Manager to deliver his / her programme of work

Customer Services Executive Resume Examples & Samples

Customer / Consumer Communication (Internal & External Customers)
Processing of outbound orders
Processing of incoming returns
POD reports
Ad Hoc duties as the business requires
Consumer query management
Pricing and master data maintenance
Warehouse and delivery management
Ensure all Customer / Consumer communication is answered within KPI measures and resolved by delivering a consistently high standard of service, which exceeds customer expectations
Ensure that orders and returns are processed and managed through on to the distributor system in accordance to cut off timings
Ensure Team Sell / account adherence to the critical path
Identify opportunities for efficiency within the department without negatively affecting output and excellence
Identify reporting requirements to highlight team KPI’s
Identify system enhancements to help productivity and visibility of the team
Actively contribute as a key team member within specialist area, as well as through effective participation across all functional areas
Take an active role in ensuring Customer Administration is maintained, for example pricing
Ensure that Customer Service expectations are adhered to at all times and are part of your day to day routine
Cost to Serve management

Customer Services Executive Resume Examples & Samples

Job Purpose* Working within the EMEA Customer Services Team to provide frontline support to the Global sales teams and point of contact for FT customers
Main Duties and Responsibilities* Provide excellent frontline support for UK Trading, EMEA Trading, B2B and B2C sales teams. Point of contact for customers, reps and offices worldwide Answering the ad sales line dealing with enquiries from the general public and ensuring all sales leads are forwarded to the correct sales teams where relevant and that other general queries are answered to the caller’s satisfaction. To take direct bookings from callers who do not already have a relationship with the FT. Booking advertisements directly from sales leads when commissioned reps are out of office Checking email leads and enquiries sent to EMEA leads inbox are answered regularly and either forwarded to the correct sales team or book ads directly from emails. Liaising with global sales teams, Salesforce admin team, clients, agencies, production and accounts depts. Entering bookings onto Salesforce system from our commissioned reps in Europe or when offices in Europe are away. Booking advertisements on from the UK sales teams as and when required. Providing ad line cover for USA and Asia offices during their out of hours periods. To be Salesforce super user in order to help the sales teams Collating sales leads, updating leads lists and distributing to the UK trading sales team on a daily and weekly basis Entering business under discussion onto Salesforce (for commissioned reps that do not have access to the system). Running Salesforce reports (when required by commissioned reps) Distribution of sales promotional material to commissioned reps via email/post. Booking taxis for sales teams Ordering business cards for sales teams Ordering stationery etc for sales team, keeping stationery cupboard tidy and well stocked Helping with corporate hospitality events such as the Wembley box. Booking meeting rooms for visiting reps and UK sales teams Keeping internal contacts lists updated Generally assisting all commissioned reps, overseas offices and UK based sales staff whenever required with ad hoc tasks such as posting mail outs, sending voucher copies. Provide efficient cover for colleagues, reps and offices in their absence Other ad hoc tasks as and when requested by manager or deputy
Qualifications / Competencies / Skills / Experience* Ability to work under pressure- time management Ability to prioritise tasks in order to meet tight deadlines Excellent attention to Detail Excellent Interpersonal and communication skills Ability to work independently and as part of a team Flexible and positive attitude Good organisational skills Proactive and willing to help Good understanding of a sales environment Good understanding of digital media platforms
Essential * Excel advanced skills Word Sales Support /customer service environment experience Good understanding of digital media platforms Strong administration skills
Desirable * Sales Force experience a real advantage but training will be given Powerpoint Any language skills would be an asset but are not essential

Retail Customer Services Administrator Resume Examples & Samples

Provide a leading level of Customer Administration Service (e.g. transactions, loan amendments, redemptions, maturities, direct debit amendments etc.) in an efficient, accurate and timely manner
Ensure agreed SLAs for the Department are adhered to and that customer requests are resolved efficiently and to agreed SLAs
Ensure customer receives correspondence/acknowledgement to queries
Updating Client Accounts, confirming by letter where necessary and ensuring absolute accuracy at all times
Deal with complaints/incidents promptly and appropriately
Reviewing customer services inboxes are emptied on a daily basis
Recording all contact with clients on systems
Monthly and/or weekly reporting

Manager Customer Services Resume Examples & Samples

Support the business in reviewing the customer support of local print currently undertaken by an outsourced full-service supplier, with the view to overseeing and managing the transition of the work and the migration of systems from the service supplier back in-house
Provide support to the Health Sciences Group in Germany to identify the processes undertaken by the supplier along with any issues and inefficiencies
Make recommendations how improvements in the provision of customer support can be made including an outline of the business impact
Ability to quickly build relationships and trust with key stakeholders including: HS Sales in Munich, Global operation teams, local outsourced CS-staff, product segments, books production (CPM group) and the content group (editorial)
Experience of working in a Customer Service environment
Desirable to have understanding and knowledge of the book trade and particularly the German market
Excellent English business language skills are a must
Some experience of Project Management; able to demonstrate the ability to plan, carry out and complete
Experience of data gathering, data analysis and problem solving
Once the decision has been taken to transition the work back in-house, your role will be to build and train a team to support the local products

Customer Services Administrator Resume Examples & Samples

Provide administrative support for the Customer Services Representatives. Administrative support; prepare invoices and other miscellaneous forms and letters and respond to various customer services related telephone inquiries, which encompass 80-90% of the workday
Respond to customer services related inquiries, which may include calculating buyout requests, work with Treasury to correct misapplied payments, waive late charges, answer tax and payment related questions, solve invoicing problems and make changes to contracts in the Leasing system
Respond to credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances
Maintain various logbooks and spreadsheets for tracking customer services volume and performance
Track asset insurance coverage and effective dates and provide proper intra-region notifications as to the identified deficiencies
Completion of secondary school or equivalent diploma
Ability to effectively manage numerous tasks
Advanced knowledge of the leasing and collections systems
Advanced knowledge of finance/leasing products, policies, and procedures
Knowledge of financing principles
A minimum of 2 years experience in contract, credit or customer services administration

Manager, Customer Services Resume Examples & Samples

Manage the development of specific customer service initiatives to ensure the seamless delivery of a consistent service experience
Collaborate with stores to address store or market-specific opportunities around store services expectations and delivery
Establish clear success criteria and develop methodology for measurement, results tracking and communication
Manage the implementation of new service initiatives through the creation of critical paths, monitoring of progress and development of launch materials
Partner effectively with Store Services Managers/General Managers to ensure each initiative is executed flawlessly and is sustainable over time
Develop sound vendor relationships while negotiating win-win solutions that maximize benefit to the business
Maintain programs ongoing with focus on sustainability; identifying opportunities for the improvement of processes and performance and recommending course corrections and modifications as needed
Effectively manage cross-functional teams for customer services projects, defining the operational skills, processes and environment required to meet store needs and overall strategic goals
Recommend improvements for existing service processes, communications, and productivity results
Embody a “customer comes first” spirit, focused on delivering an extraordinary customer experience to stores and business partners
Manage expenses within approved budget
Post-Secondary degree in a related field
3 to 5 years of post-secondary work experience in related field
Superior project management skills with a process orientation
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Lead with Passion

Customer Services Analyst Resume Examples & Samples

Investigate and resolve order processing issues reported by customers or as requested by colleagues
Stay current with inventory levels and requirements
Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
Proficient in MS Word, and Outlook
Excellent working knowledge of Excel
Work effectively in a fast-paced environment with shifting priorities
SAP or other ERP system experience a significant advantage
Strong reporting and analytical skills
Previous customer service experience in the healthcare industry preferred
Fluency in a second European language is a distinct advantage

Customer Services Co-ordinator Resume Examples & Samples

Receive incoming phone calls from clients/Test Center Administrators
Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
Prepare client reports
Promote client programs and products
Input accurate customer information into the database
3-4 years experience in a similar/related position
High levels of customer service skills
Previous subject matter expert knowledge
Familiar with MS Office
Fluency in written and spoken Hindi
Fluency in written and spoken English (Essential)
Effective team working skills
Commercial Awareness
Collaborative Working
Listening & Communication
Performance Maximization

Assistant Manager Demand & Customer Services Resume Examples & Samples

Customer Services tasks for RSP projects
English- Excellent spoken and written
Cantonese + Mandarin- Excellent spoken
MS Office (Power Point/ Excel/ Outlook- Advanced, Word/Access- Basic)
Excellent analytical and problem solving skills with numbers orientation
University Graduate or Commercial education with 5 years’ work experience (focus on Logistics/Supply Chain Management preferred)
Strong team player with proven ability to work cross functional
Reliable and thorough in dealing with numbers
Understanding/ experience in the field of demand and Inventory management/ Customer Services

Assistant Manager Demand & Customer Services Resume Examples & Samples

Manages Project Orders on the RSP system and coordinates with both markets and DCs as required
Ensures an in-time fulfilment for all the market needs on RSP system
Tracks vendor payment process on a monthly basis (invoice issue & payments receipt)
Handles claim management and reverse logistics and all related paperwork between markets and DCs
Searches for best supply options in case of stock shortages
Ensures all timelines of each order stage are maintained for all POs on the RSP system and chases up any late handling
Coordinates between DC and markets to define freight forwarder collection dates from DCs
Manages project orders and checks correct paperwork is available for DC to issue to markets with fixture dispatches
Improving of existing processes in cooperation with the Demand & Customer Services Manager
Assists customers how to use the tools/online RSP system
Stock evaluation (stock transfer possibility)
Consolidate the monthly reports, forecast accuracy report, ad hoc reports, quarterly KPI reports andreport alignment between APAC and EERA
Production order handling (Proof of concept hardware forecast, forecast consolidation, net demand evaluation + net demand proposal handling, )
Concept hardware/articles phase-out process
Instructs DC on fixture requirements from the markets through RSP system
Coordinates quarterly clearance of slow moving items from DCs
Prepares year-end procedures (balance of accounts & communication with markets)
The consolidation of newsletter
Assists the markets in the transition period of supply chain from old model to following the global ordering model
Manage and coordinate with DC for any special or ad hoc projects to provide specific requests for fixtures supply including handling transfer of stock to alternative DC and any additional charges borne by market
Other administrative activities
Support the CtC team in other administrative activities which contributes to the achievement of set targets
Manage and participate in specified projects
Maintain User management rights in the Retail Sourcing Platform
Suggest inputs and updates to the new release of the Retail Sourcing Platform
Other duties as requested by Management

Customer Services & Logistics Manager Resume Examples & Samples

Budget and Estimate of the Shipping and Warehousing costs
Work on new supply strategies, including Outbound Bidding
Design and implementation of the Customer Service area from design, strategies and operation
Coordinate and control the order cycle
Implement Cycle counting and Operational Performance Improvements
Manage operations of 3 warehouses: Serra, Cariacica and Guarulhos
Use IT systems to manage stock levels, delivery times, transport costs and returns from stores
Manage the DC Scorecard , controlling gaps and acting on action plans
Manage staff (Warehouses, Customer Service, and Projects) according to changing needs
Develop business by analyzing logistical problems and producing new solutions
Interaction with wholesale team and supply planning to develop the Best solutions to the customers
Continually improve and develop business performance within the constraints of legislation and costs
Bachelor's Degree in Administration, Engineering, Logistics or any other related field
Fluent in English/Spanish Desirable
Experience with Process Design and Project Management
APICS / Six Sigma Certifications will be a Plus

Customer Services Team Leader Resume Examples & Samples

The Customer Service Team Leader is responsible for helping to lead the team to ensure all customers receive superior service appropriate to their audience for Dow Jones consumer products. The Customer Service Team Leader has a responsibility to ensure that customers are satisfied and remain loyal to Dow Jones and that the department's mandated service levels are achieved
Act as primary management contact for Customer Service when the CS Supervisor is not available
Assist with and monitor activities of staff including recruiting, scheduling, coaching, training, retraining and performance management to develop an effective team with a strong customer focus
Assist with scheduling and staffing needs to maintain or exceed service levels objectives
Conduct telephone, e-mail, and web chat monitoring for staff and provide feedback for development purposes and to ensure accurate and timely support
Share information with staff, review team progress, and establish relationships with other teams to improve the knowledge base, reduce time on escalated inquiries, etc
Generate ideas that streamline processes and reduce manual work and quicken customer service operations with the goal of improving the customer experience
Develop a cohesive and informed team through contribution to regular staff meetings and team building exercises
Make preparations for new hires, including new hire training, job shadowing schedules, along with introduction to Dow Jones, our products and services
Manage activities for system issues
Provide high level telephone and e-support on the complete Dow Jones product suite by assisting customers with product navigation and content queries, providing research advice, answering billing/account administration questions, and offering first line technical support
Handle customer contacts, as business needs dictate
Tackle special projects, as needed
CUEX

Customer Services Coordinator Resume Examples & Samples

Provide proactive administrative support to the Customer Services team
Commission and distribution of SIM cards and hardware in a timely manner. Monitor and maintain stock levels and report accordingly
Generating sub-contractors work files and dealing with suppliers invoices
Run standard reports for Customers on status of installations as required
Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary
Use CRM and all customer services data bases effectively
Manage and maintain accurate and up to date paper and electronic files in centralised folders
Undertake methodical administration as required
Deal with telephone queries in a helpful, efficient and courteous manner. Escalate to colleagues where appropriate
Proactively liaise with and quickly build rapport with customers and suppliers
Previous Customer Service experience essential
Be highly organised, have the ability to work under pressure and skills to forge long lasting relationships with customers and colleagues
Be able to demonstrate good time and project management skills
Possess intermediate to advanced knowledge of Word, Excel and Outlook
Articulate and professional with a good telephone manner

Administrator & Customer Services Resume Examples & Samples

Ensure that training programs are run at optimum attendance levels
Deal with mailbox enquiries
Maintain the website with changes ensuring data accuracy and integrity
Support the team on all other relevant activities as communicated by the Manager and Executives

Customer Services Assistant Resume Examples & Samples

Excellent Attention to detail
Excellent Verbal and Written Communication skills
Excellent Problem Solving Skills
Advanced Excel skills (Vlookups, Sorting, Subtotals, Pivots, etc…)
Experience of direct interaction with International Customer base
1-3 years of experience in Order Processing, Data Entry in an ERP environment
Experience of Shipping and Logistics desirable
Must be able to speak French and/or Spanish

Customer Services Analyst Resume Examples & Samples

Provide technical architectural support for design and technical delivery services for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements
Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction of the Technical Account Lead/Team Leader
Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the MPS contracts by:-
Experienced and proven 2nd / 3rd line support in a service driven industry
Experience of designing solutions and creating customer facing solution designs
Knowledge of Windows clients and Windows printing services
Experience of troubleshooting application related issues in a complex network environment with good TCP/IP knowledge
Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance
Use of VMWare (Virtualised test environments)
Provide evidence of strong technical documentation skills
Ability to create and follow technical configuration and build instructions
Good time management - proof of being able to manage their workloads and work remotely
Experience of Installation and configuration of server technologies such as MS Windows Server 2003, 2008, 2012 etc
Understanding of print server installation and management
Experience of MS Print driver installation and configuration
Some experience of the below is also desirable

Customer Services Specialist Resume Examples & Samples

To act in line withoverall strategy for the Customer Service organization parallelto the global strategy, aiming for maximum customer satisfaction
To attend telephone calls and reply e-mails / letters from customers and Salesteam e.g. information request, OBM, cancellations
To insert key-accounts pre-orders in the system, if needed
To call-off existing contract orders in line with the Sales team
To insert clearance orders in the system
To process and send out the orders confirmations
To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities
To collect reactively re-orders for customers
To ensure proper administration, documentation and financial reconciliation of the customer base
To interact with Operations and Finance to ensure best service level to customers
To prepare necessary reports related with customer service
To report to all superiors along MIS guidelines
To measure progress on own KPIs
University degree in related fields
Focus on Sales / Supply Chain
Minimum 1 or 2 years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion
Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
Good level Commercial and business acumen knowledge
Fluent in written and spoken local language is a must
Basic English is an added plus

Customer Services Temp Resume Examples & Samples

To positively represent the Anya Hindmarch brand in all instances
To handle phone calls and emails with customers which include, but are not limited to, orders, deliveries, cancellations, returns, fraudulent transactions, providing information and dealing with customer complaints
To process Bespoke templates for phone and online orders (Bespoke training will be given)
To provide and maintain reports on fraud, cancellations, returns and reasons for refunds as will be defined by the customer services team
To action all returns with the appropriate method or procedure
To provide additional support to the customer services team and work closely with the digital team on key projects, particularly around stock management, transactional customer communications and web content
Provide general support including additional duties when and where necessary
A minimum of 1 year’s experience in a retail customer service related role
Empathetic listening skills
Advanced Microsoft Office abilities
A high level of numeracy and the ability to produce and maintain accurate records
Experience working for an online retailer preferable

Manager, Finance Partner, Customer Services Resume Examples & Samples

Participating as a key member of the Performance Unit leadership teams
Delivery of monthly financials, identification of insights to drive business performance and ongoing oversight of ensuing required actions
Performing adhoc analysis into business performance proactively or as directed by the HO Finance Partners to provide insight into performance and identify productivity opportunities
Contribute to production of business plans and forecasts as required
Working with colleagues across NAB Finance across the value chain to deliver improved performance
Develop strong and collaborative relationships with key stakeholders to ensure effectiveness of communications and resolution of issues
Working with the key members of the EST Finance Performance Management team to support reporting and delivery of EST plan
Management of business case review and sign off and other financial aspects of divisional projects
Planning and forecasting
Enthusiastic outlook, preparedness to live nab's values and a passion for teamwork
Experience in leading and influencing peers and stakeholders
Proven ability to analyse data and draw meaningful insights
Track record in identifying and driving productivity opportunities
Tertiary qualification, preferably a degree in commerce, business or finance
Professional accounting qualifications (CA/CPA) and or Post-graduate qualifications considered favourably

Customer Services Senior Assoc Resume Examples & Samples

Independently assists clients by responding to phone, email, workflow tool and other inquiries regarding company products, services and procedures
Assists with process improvement by contributing ideas to improve team efficiency
Researches and resolves complex operational or client issues; complex issues are escalated to this level
Communicates with and instruct other departments concerning departmental procedures, systems, account status and problem resolution
Solve inquiries from clients regarding administrative, operational and trade information by conducting independent analysis and policy interpretation
Ability to communicate effectively (both verbally and written)
Customer services experience in a call-centre/telephone based role essential
Client focussed with a willingness to understand and assist with client queries
Good attention to detail, prioritisation and ability to work under pressure required
Experience working in a financial services regulated environment desirable (Financial Conduct Authority, Central Bank of Ireland or the Jersey Financial Services Commission)

Customer Services Data Analyst Resume Examples & Samples

Deliver regular reports to management within Customer Services to drive actionable improvements to service, customer experience
Interpret requests for data from colleagues, extract the necessary data using data query tools, validate the data and present the data in report formats for management consumption
Analyse qualitative and quantitative data and presenting findings in appropriate ways
Prepare and maintain presentations and dashboards to visualise departmental and company wide performance
Excellent data analytical skills with the ability to interpret, understand and present data
Strong spreadsheet and Powerpoint skills and good understanding of relational databases
Excellent interpersonal and relationship management skills with the ability to work effectively and tactfully with senior management
Excellent team player with the ability to motivate others and have a collaborative approach to achieving results

Customer Services Coordinator Resume Examples & Samples

Previous customer service experience in a similar environment an asset
General knowledge of printing procedures and/or working knowledge of Xerox copiers an asset
Ability to work quickly and under pressure and in a busy team environment
Strong interpersonal skills including oral and written communication, active listening, team spirit
Strong organizational skills and attention to detail
Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Outlook, LotusNotes and Internet
Online ordering systems of various vendors
Excellent keyboarding skills 30 wpm

Customer Services Team Lead-uk Resume Examples & Samples

Monitor call centre performance and achieve KPIs
Monitor team members performance and development including coaching and feedback
Manage CSAs within the teams including administrative tasks
Communicate with team members to ensure they are fully briefed
Communicate with other departments to continually improve the customer experience
Lead by example by being an advocate of the Boden culture and brand values

Customer Services Delivery Manager Resume Examples & Samples

Excellent written and verbal communication skills and ability to communicate to various levels
Self-motivated and enthusiastic individual with proven ability to generate solutions and results
Ability to travel between Manchester and London sites

Customer Services Consultant Resume Examples & Samples

Previous experience in a customer service or sales role
Self-motivated to meet and exceed your goals
High level of professionalism

Securities & Fund Services Customer Services Rep Resume Examples & Samples

Deal directly with Securities and Fund Services customers on all related queries to equities settlements & foreign Exchange proceeds, in addition to the monthly evaluation
Handle all related Securities and Fund Services customer issues, including all required investigations, monitoring, and reporting
Interact with issuer companies, Brokers and the stock exchange to gather any business related information
Follow-up on unsettled FX deals, & send related interest claims
Submit weekly MIS reports to the region
Logging all clients’ inquiries/requests/complaints on the system
Respond to client’s market questionnaires even if not related to daily settlement and provide guidance to clients in case required
Deals directly with Securities and Fund Services customers for verifying account opening requirements and respond to queries
Full understanding of capital market and market players roles

Customer Services Business & Improvement Analyst Resume Examples & Samples

Requirements elicitation using a number of different techniques
Requirements analysis using structured techniques
Requirements management (including change management and traceability)
Business Process Design
Ability to produce a number of different analysis deliverables (including requirements specifications, process maps, test cases, impact assessments, options analysis)
Preferred 5 years plus in a hands-on project environment
Experience in lean methodology
Experience working as part of a cross functional team
Exposure to a wide variety of stakeholders and the ability to be able to manage relationships at varying levels
Experience in development of business cases and managing smaller projects through the entire project lifecycle
Data mapping/data conversion analysis

Electronic Banking Level & Customer Services Operations Senior Analyst Resume Examples & Samples

Monitoring workflow to ensure the timely turnaround on Client queries
Partnering with Clients to ensure they are happy with the service provided and if any issues ensure that they are escalated and resolved in a timely manner to the Client’s satisfaction
Conducting risk monitoring ensuring escalation to management
Supporting the Supervisor in coordinating & monitoring daily activities across the Team
Serving as a key service contact for all product and system related inquiries
Supporting the team in meeting and exceeding key performance indicators metrics
Promoting knowledge sharing and alignment across the Team
Supporting the Supervisor in the preparation and delivery of Client and Stakeholder presentations & reports
Providing ad-hoc support to the Supervisor as required
Fluent English and Spanish
Strong Customer Service skills with a strong focus on Client service excellence
The ability to work to deadlines
Self-motivated, proactive and possess an ability to use your own initiative
Teamwork orientated, with strong influential skill that can motivate other Team Members
A strong background in electronic banking/customer service

Telecom Customer Services Support Resume Examples & Samples

Candidates must have a minimum of 1 years’ experience within a Help Desk environment
Proven knowledge of Wireless LAN networks to be able to identify, research and resolve issues
Preferred 3 years’ experience within a Help Desk environment
Any technical certifications are a plus

Customer Services Specialist Resume Examples & Samples

Process all orders received via CRM system from each LRD
Review and maintain customers open orders on a daily basis
Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
Good keyboarding and typing skills
Effectively collaborate with others
Work independently and on a team
Must have fluent German and either fluent French or Italian

Customer Services Supervisor Resume Examples & Samples

Coordinate dealer meetings, visits & communication
Execute a bi-annual dealer survey and ensuing cross functional action plans
Act as central point of communication between dealers and distribution centre
Report performance metrics & actions plans to facing dealers and internally, such as Parts Availability, On time Shipping Performance, Shipping Quality, etc
Take accountability for facing dealers’ order fulfillment metrics to globally agreed targets, such as Average Backorder Age, Estimated Shipdate Velocity & Quality, etc, escalating where necessary to ensure optimal results for dealers’ orders & backorders
Work with facing dealers and Parts & Service Support Rep’s so as to ensure optimal parts availability, through optimal use of dealer ordering practices & priorities
Ensure dealers are trained in Caterpillar ordering and order fulfillment systems
Understand dealer requirements with regards to operations, customs and transportation and work with respective Caterpillar teams to strike the optimal balance between process standardization and dealer service
Coordinate with internal Caterpillar teams as required to anticipate and respond to dealers’ queries on service parts distribution
Responsible for parts order administration for facing dealers, including the setting up & maintenance of dealer codes, datasheets and shipping instructions, raising invoices as necessary, and responding to local dealer queries on invoicing & administration
Responsible for parts order entry & processing for facing dealers, including support in order entry or cancellation, and promptly answering or having answered urgent parts-order related enquiries
Responsible for all aspects of international orders, supporting the analysis and execution of Letters of Credit and related administration
Accountable for ensuring that backorders for facing dealers (material not immediately available at MEDC) are filled to global order fulfillment targets, through primary search expediting, and through escalation of expedited orders as necessary on behalf of facing dealers
Ensure ongoing communication with dealers by phone, email and though dealer ticket systems as appropriate
Take responsibility for analysis & processing of parts claims & the related parts returns related to local operations and transportation
Report on claims levels & performance overall for facing dealers, escalating where necessary to ensure that global targets on quality performance & claims processing are met
Coordinate reports on claims & returns for facing dealers
Fluency in English a must
Fluent with MS Office applications
Excellent interpersonal skills & a passionate customer focus
Analytical & problem solving capabilities
Arabic or other languages are an advantage
SAP experience is an advantage
Knowledge of prevailing government requirements and local customs and practices is desirable
Experience in coaching a commercial team is an advantage

Global Customer Services Executive Resume Examples & Samples

Bi-Lingual: Fluent in spoken and written Mandarin and English
First-class interpersonal communication skills
High accountability and responsibility for self
Effective project management and organisational skills
Previous Customer Service experience highly beneficial
Polite, friendly and concise telephone manner
Strong numeracy and analytical skills
Chinese (Mandarin), Native or bilingual proficiency
English, Native or bilingual proficiency

Customer Services Resume Examples & Samples

Investigate and resolve order processing issues reported by customers or as requested by company employees
Responsible for all facets of assigned customers
Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
Communicate professionally
Must have fluent Swiss German

Customer Services Team Leader Resume Examples & Samples

Leading and managing a team of 8-10 Customer Services Advisors, more during peak times around Christmas. Providing inspirational and highly effective leadership to the team
Acting as Duty Manager for the entire contact centre on a regular basis, acting as the senior leader and escalation point for all teams, not just your own
Managing the head office reception team, ensuring delivery of highly professional and helpful service to all visitors and callers
Delivering and maintaining an excellent level of customer service in verbal and written communication to our customers and stores, primarily focusing on retail customers and those contacting us via social media, via effective people management
Managing any complaints that are received, dealing with them sensitively and professionally, and ensuring that they are resolved swiftly and to the satisfaction of the customer with the aim of retaining their custom in the future and turning complainants into brand advocates by delivering amazing service
Acting as escalation point for the team in relation to customer and store enquiries, and ensuring any escalated queries are resolved effectively and quickly
Monitoring team activity, ensuring all customer enquiries are answered within agreed timescales
Continuously improving the capability of team members through effective feedback, coaching, development and mentoring
Setting and managing overall objectives for individuals and the team as a whole, in line with agreed departmental objectives
Provide the Customer Services Manager with effective management information, identifying areas for improvement and showing progress of individuals in relation to service performance, quality and training needs
Conducting root cause analysis and providing ongoing recommendations/solutions to improve processes and improve the standards of customer services
Proactively assisting and implementing process improvements
Displaying effective organisation, planning and decision making skills

Electronic Banking Level & Customer Services Operations Resume Examples & Samples

Monitoring workflow to ensure timely turnaround on Client queries
Addressing customer queries, written and telephone, in a professional and timely manner
Conducting risk monitoring and ensuring escalation to management as required
Offering innovative solutions to problems and persisting in resolving these issues
Taking decisive and timely action, even in high pressure solutions
Supporting the Team in meeting and exceeding Key Performance Indicator (KPI) metrics, as set by the business
Supporting knowledge sharing and alignment across the Team and the wider department
Providing ad-hoc support to the Supervisor and Team as required
Excellent organisation/prioritisation skills and the ability to multi-task
Strong awareness and appreciation of risk and regulatory issues
Problem solving experience with a track record of following through on issues, to a satisfactory resolution
The ability to work to tight deadlines
Self-motivated, proactive and possess the ability to use your own initiative
An adaptable approach to your work
A strong background in a customer service environment, within a banking role

Customer Services Assistant Resume Examples & Samples

Positively representing the Anya Hindmarch brand in all instances
Processing Bespoke templates for phone and online orders (Bespoke training will be given)
Providing and maintaining reports on fraud, cancellations, returns and reasons for refunds as will be defined by the customer services team
Weekly reporting on customer activity analysis
Actioning all returns with the appropriate method or procedure
Handling of phone order sales
Providing additional support to the customer services team and working closely with the ecommerce team on key projects, particularly around stock management, transactional customer communications and web content
Responsible for the repairs process
Providing general support including additional duties when and where necessary
A minimum of 2 years’ experience in a retail customer service related role
Exceptional people skills and confidence when dealing with customers
Understanding of the importance of promoting and reflecting the image of a luxury brand
Ability to learn new systems quickly
Experience working for an online retailer is desirable
What is your current salary and what are your salary expectations?
How did you hear about this role?

Clerk Customer Services Resume Examples & Samples

Deliver quick, quality and efficient Customer Service
Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready
Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles
Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview
Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome

Manager, Customer Services Account Management Resume Examples & Samples

Communicates regularly with Sales leadership to discuss account management business forecasts, program updates and business risk
Leads a team of individual contributors and managers supporting regional and remote areas (as required)
Participates in ad-hoc projects focused on enhancing the Global Account Management Program
Participates in driving the talent management program including hiring, performance management and development of resources
Functions as the Customer Executive point-of-contact leading EMC account managed service and supporting internal and external executive communications during and post incident
Leverages cross functional collaboration across Sales, Managed Services, Professional Services, multiple Field and Corporate BUs driving improved Customer TCE
Communicates Customer, CS PSS Portfolio and account team feedback to drive improvements and innovation within the account management support portfolio
Manages, Reviews and Updates CS Portfolio metrics for assigned territory including bookings actuals, forecasts renewals and new opportunities supporting all CS Portfolio offerings. (PSS, PR, Secure Select, etc.)
Sustains and improves account management business metrics including bookings growth, margin attainment and expense management
Monitors and measures Global Customer Service critical Operational metrics
Ability to work effectively with senior management
Ability to influence others to achieve results
Ability to manage in a matrix environment
Ability to lead, motivate and direct a workgroup
Strategic planning abilities
Possesses operational command of the business
Consultative skills
Understanding of EMC's products and their value added to the customer
Solid understanding of the competition

Telecom Customer Services Support Resume Examples & Samples

Provide Tier 1 technical support for multiple Disney entities and applications through the 24x7x365 Help Desk
Resolve, process, and escalate Wi-Fi/Internet and Telecom issues for Guests and Cast Members
Troubleshoot Tier 1 Wi-Fi and Telecom technical issues that arise for Guests and Cast Members
Process and track change requests and work orders via Service Now, Maximo, and SharePoint
Process, monitor and respond to Wireless Services repair requests
Monitor Wi-Fi Network Operations Center for abnormalities of vendor services
Prepare high level outage, scheduled maintenance, and fire watch notifications that are shared with our clients, business partners, and executives
Monitor AMCS, Iris, and Kiwi alarms and escalate issues as needed
Follows up on unsettled requests to ensure timely resolution

Customer Services Director, Europe Resume Examples & Samples

Establish a strategic vision and action plans to achieve the vision that positions MBD Europe as the market leading provider of customer support pre and post selling of goods
Change Leadership, Management and Communication. Build engagement and confidence of European Stakeholders
Lead, manage and motivate teams through considerable programme of change
Create a culture of continuous improvement and focus on service excellence
Conduct annual reviews and updates of the vision and action plans in alignment with the regional strategy and in consultation with regional leadership team
Establish and monitor metrics for each of the customer support functions with a goal of driving continuous improvement that provides sustainable competitive advantage
Conduct organizational and process reviews to determine the most cost-effective methods of delivering outstanding customer support; identify process improvements and tools necessary to achieve the goals and develop and execute plans to deliver those improvements and tools; implement PPI Lean Enterprise tools and techniques as appropriate within the functions
Work proactively with the Customer Experience Manager to monitor, assess and develop action plans in respect of CAS scoring reports
Direct the administration of sales support systems including SAP and CRM; identify and implement system improvements; direct activity necessary for training of users of the systems
Optimize the relationship and joint activities, in conjunction with the director, Technical Services, Technical and Customer Service functions; establish programs that drive sustainable competitive advantage in after-the-sale customer support
Direct the activities and functions of Customer Service, Pricing, and SAP/CRM Administration; manage the regional CAS program; ensure compliance with SOPs, complaint-handling and other regulatory requirements; identify and escalate safety hazards
Set goals and development plans for direct reports and employees within the functions and monitor individual progress against the goals and plans; provide training, conduct performance reviews and provide constructive and candid feedback, especially when confronted with performance shortfalls
Establish and manage annual budgets for the customer support functions; establish and maintain effective budget controls
Ensure alignment of programs, processes and tools with US sales; share and adopt successful practices identified through benchmarking of processes and tools within other commercial organizations within MBD, SDG and TMO; provide training on customer support tools and processes to other departments as required
Candidate should possess strong drive for results and excellent analytical, verbal/written communication and interpersonal skills
Strong SAP Background
Strong commercial orientation and strategic business management capabilities
This leader is detail-oriented, organized and able to handle multiple projects at the same time. He/She must be able to accomplish detailed tasks, delegate accordingly and drive projects/activities to successful conclusion, operating with a high sense of urgency
Candidates must be able to work cross-functionally and be able to effectively influence and partner

Customer Services Specialist Resume Examples & Samples

Experience working in a multi-channel customer service environment (non-negotiable)
Experience working in a technical/product support team a distinct advantage
Science related degree or equivalent qualification essential (non-negotiable)
Experience in Microsoft office (non-negotiable)
Demonstrate ability to effectively communicate, both orally and in writing, to customers
Possess excellent problem-solving skills (Non-negotiable)
Strong GSCE results including Maths and English, or equivalent (non-negotiable)

Customer Services Assistant Resume Examples & Samples

Act as first point of contact for all internal and external queries and delivering a professional and responsive service at all times
Process payments and customer data using a range of databases
Coordinate and edit customer communications
Manage registration at events (throughout the EMEA region) and assisting other members of the team where necessary
Organise pre-event materials and liaising with the operations team on logistical issues
Collate and analyse customer feedback
Ad-hoc marketing activities
A degree level
Some experience of working in a customer service role in a corporate environment
Experience of processing information using databases
Intermediate knowledge of Excel
Experience of working in events would be advantageous but is not essential
Experience of using Salesforce would be preferable
Experience of using CVENT would be preferable

Senior Customer Services Associate Resume Examples & Samples

Provide advanced search assistance to our Private Markets and WSJ Pro customers
Assist with training and documentation, as needed
Partner with the Sales teams in providing an exceptional level of service
Excellent verbal and written skills with the ability to quickly establish trust, reliability and expertise over the phone and in written communication
Technical aptitude with previous experience supporting applications in a web environment
Understanding of customer needs and ability to suggest Dow Jones products and services to existing as well as potential customers
Ability to follow a large set of procedural guidelines and adjust to changes when required to a very high accuracy level
Oral and written communication skills in Spanish, Portuguese, French, German, Italian, Japanese, or Chinese would be a strong plus

Product Planning Analyst, Customer Services Resume Examples & Samples

Contribute to developing an overall product and service portfolio for all Bombardier Business Aircraft aftermarket activities
Contribute to defining and implementing product improvements to various aircraft systems (avionics, cabin interiors, performance)
Provide deep technical insight on Bombardier and competitor products and services
Be part of the team that serves as the reference for key aircraft systems and capabilities, and associated emerging technologies
Work with various engineering specialties, industrial designers and key partners to develop and implement product technology roadmaps
Contribute to developing and implementing company-wide go-to-market plans that maximize market impact
Support customer feedback activities through focus groups, trade-shows, surveys, etc
Support sales activities through deep technical product knowledge
You have an Engineering degree with a minimum of 3 to 8 years of relevant work experience
You have a good understanding of the training, parts and services businesses and their markets
You have prior experience in marketing, product strategy and market analysis
You have a business degree (strong asset)
You have a passion for the aviation industry, particularly business jets
You have a technical understanding of aircraft performance, avionics, cabin interiors, and various other aircraft systems
You have the ability to manage initiatives of a technical, financial, marketing and general business nature
You have an acute critical and strategic thinking, and a taste for in-depth analysis
You have An entrepreneurial spirit that constantly challenges the status quo
You have a dedication to 100% quality

Customer Services Assistant Resume Examples & Samples

Strong overall IT skills
Confident communicator with all levels of users, whether they be IT confident or newer to IT solutions
Proven professional approach
You will also have a disciplined approach to your work, showing keen attention to detail and meticulous accuracy
Effective self and time management skills
Ability to multi task and be adaptable from moment to moment to cope with shifting priorities
Excellent and resourceful problem solver
Active team player

Temp Customer Services Coordinator Resume Examples & Samples

Provide Premium Customer Service through
You have a bachelor degree and /or knowledge through significant customer service/logistics work experience, preferably in an international environment
You have a good knowledge of English as well written and spoken, Swedish is an asset
Knowledge of MS office (Outlook, Word and Excel) application is required
Oracle (ERP-system) knowledge is a strong asset

Customer Services Administrator Resume Examples & Samples

Coordinate between dealer, customer and insurance company for insurance settlement solution
Negotiate with insurance company for Cat Financial inventory machine insurance settlement
Support insurance extension for contract modification or request insurance premium refund when machine sold
Give the authorization on the usage of insurance compensation on timely basis
Giving opinion on origination insurance request based on the data analysis of insurance cases
Support the system processing for Redeem and Release

Customer Services Administrator Resume Examples & Samples

Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes according to established policies and procedures
Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate
Works closely with Finance to maintain Accounts Receivable according to contract terms
Provides timely feedback regarding product service failures or customer concerns
Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations
Arranges customer meetings, visits, and events
Provides general administrative support to assigned Business Unit
May perform other duties and responsibilities as assigned
High School Diploma (or GED or High School Equivalence Certificate) required. Some college courses preferred
Zero (0) to one (1) year work-related experience required
Or an equivalent combination of education, training or experience

Transport Customer Services Specialist Resume Examples & Samples

The scope and responsibilities of the role is provide services to the customers, understands transport networks across organizational boundaries (end-to-end) which involves direct interaction with the logistics providers
Monitors and responds to incoming inquiries from internal customers
Observing, receiving, and otherwise obtaining information from all relevant sources
Analyzing information and evaluating results to choose the best solution and solve problems
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems
Provide input to establish processes (SOP) for internal customer accounts
Understands multi-channel customer communication
Know how to differentiate a ‘true and objective’ customer complaint from plain fraud and act accordingly to it
Know how to conduct root cause analysis and derive corrective actions
Ability to challenge other internal departments to resolve customer issues
High School Diploma/GED and 7 years of experience in customer services and transportation
12 years of experience in customer services and transportation experience
Know how to work with freight forwarders, customs brokers and carriers
Capable of managing and prioritizing multiple time sensitive tasks in a dynamic environment
Ability to develop and maintain professional working relationships with customers
Developing constructive and cooperative working relationships with others, and maintaining them over time
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Actively looking for ways to help people
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Being aware of others' reactions and understanding why they react as they do
Ability to apply general rules to specific problems to produce answers that make sense
Advanced desktop computer skills including Microsoft Excel and Outlook required
Team player with flexibility in working different shifts
Ability to travel up to 15% regionally
Proficiency in French and Spanish a benefit
American Production and Inventory Control Society (APICS) certification
Candidates must already have a work authorization that would permit them to work for ABB in the US

VP Customer Services Resume Examples & Samples

Strong experience in leading a support and/or services practice
Previous experience of both business and fiscal responsibilities in the form of a P/L or a shadow P/L
Strong analytical background from either a technical or a commercial education
Results driven, determined and creative with a global perspective
Excellent communication skills plus oral and written fluency in English
Ability to demonstrate successful negotiation skills
Proven leadership style, leads by example and promotes continuous development

Customer Services Resume Examples & Samples

Self Managed; results focused and able to work to deadlines
Strong understanding of standard IT applications and potential to understand, and advocate our in house cylinder tracking applications
Identify and investigate errors in SAP and resolve them, through a number of means including stock adjustment, customer account adjustment, delivery note creation or cancelation and communicating with our customer’s our agents and sales centers
Good numeracy skills would be a strong advantage when working in this role
With the role comes a high level of responsibility as the chosen candidate would be directly responsible for resolving errors on customers’ accounts, releasing credits and product recall of potentially dangerous goods
The successful candidate will need to communicate with all peoples across the business from customer to agent and depot people

French Executive Customer Services Specialist Resume Examples & Samples

Respond to enquiries from corporate executives including the organization Managing Director, in addition to resolving contacts (e-mail, snail mail) from customers directly, while also providing advice to CS floor staff, regarding escalated contacts
Provide critical support to the amazon Legal Department on issues relating to Data Subject Access Requests, County Court Claims, Trading Standards or similar consumer protection agencies
Initiation of proactive phone contacts for highly escalated issues where necessary, providing a summary in a follow up email
Communicate effectively and professionally with other departments in researching complaints and acting as CS resource
Provide a detailed root cause analysis for customer advocacy to top level executives
Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department liaison or via the Issues Pipeline
Improvement Driver across CS and Business Owners; including (but not limited to) initiating or improving communication pathways with relevant departments outside of and groups within Customer Service
Assess customer accounts flagged due to concessions abuse, inappropriate or offensive activity and take appropriate action as necessary
Provide training to CS staff regarding suspect abuse cases, fraudulent activity and escalated contacts
Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with amazon policies and emerging issues
Partake and contribute to projects ; Suggest research and compile Voice of the Customer proposals to improve customer experience
Creatively and proactively assist customers through multiple contact channels
Identify and analyse issues, patterns and trends in customer requests
Identify sensitive issues and collaborate with the appropriate stakeholders (i.e. Community Manager, Customer Service Integration, Executive Customer Relations, Digital, Public Relations, Retail, Legal and Transportation), to create a response
Escalate systematic Issues and follow up accordingly
Extensive Customer Service experience (familiarity with CS Tools and Policies)
Exceptionally strong customer handling and conflict resolution skills
Detail-oriented, analytical, proactive approach to problem-solving and identification
Able to work independently, quick learner, self-motivated and flexible in approaching responsibilities and change
Represent the face of Customer Service in a professional and courteous manner and be supportive of all internal customers and colleagues
Display good judgment and discretion
Excellent written and verbal communication skills – perfection in responses to customers is required; focus on quality in customer care
The candidate must be fluent in French and English (spoken and written)

Customer Services Rep Senior Spec Resume Examples & Samples

Demonstrated technical and customer service experience
Ability to work a flexible schedule required to support Customer Service hours
Demonstrated experience successfully collaborating with colleagues and co-workers (e.g. Exostar, internal and external business partners)
In-bound Call Center experience
Accounts Payable functional knowledge and skills
Knowledge of Vendor Setup/Maintenance, LM Requisitions, PO Delivery, Bids and Auctions, LM Catalog Ordering
Demonstrated SAP knowledge
Ability to manage data and communicate information
Excellent Microsoft Office skills, with specific emphasis on Excel and Word
Customer service driven work style
Effective communication skills (written and verbal)
Ability to successfully problem-solve in order to reach resolution
Ability to multi-task in multiple systems
Proven excellent teaming skills
Flexible enough to work effectively in a quickly changing environment
Ability to work effectively both independently and in a supportive, diverse team environment

Customer Services Resume Examples & Samples

Process adverse information so that subscribers can make informed credit risk decisions
Deliver timeously in order to achieve internal/external customer SLAs
Resolve queries on behalf of internal business units in order for them to maintain customerrelations
Ensure that data captured is accurate so that TransUnion Credit Bureau is able to deliver information that is credible and reliable
Resolves questions and problems independently and provide feedback regularly
Must be able to multitask
Answers and responds to incoming calls from customers and sales associates. Partners with the Regional Operations Center, Solution Center, Merchants and other departments to resolve customer issues
Understands products and associated software issues. Provides basic technical support to customers
Helps to advise and educate the consumers in maintaining a healthy credit record

Director of Customer Services Resume Examples & Samples

Improve, develop and implement a customer service strategy with clear policies and procedures flowed through the business, including the development of feedback/complaints procedures for customers to use
Implement measures to understand customer satisfaction and improve services
Investigate and solve customer problems, which may be complex or long-standing
Host regular meetings with key customers both on site and at customer premises
Handle escalated customer complaints through to completion
Obtain and analyse statistics or other data to determine the level of customer service and the report of this, with recommended actions
Understanding and keeping ahead of products/services
Hands on leadership of the customer service team, with a focus on motivating and training to deliver a high standard of customer service
Responsible for team recruitment and supporting internal career development
Design, implement and monitor performance metrics across all facets of the team's responsibilities
Continually introduce innovative ways for the team to be proactive about enhanced engagement with our customers as well as react effectively to inbound queries
Ensure customer onboarding is as efficient as possible
Ensure all tasks and deliverables of the team are completed on time and to a high standard
Operate under a continuous improvement approach by defining and implementing new processes and procedures to optimise the team's productivity
Define, implement and deliver business focused KPI's based on business demand
Responsible for overseeing all shipments / invoicing in accordance with Company procedures
Responsible for overseeing the securing and maintaining of Export Licences in accordance with Company and UK Government procedures and processes and ensuring all shipments are in accordance with said procedures / processes
Responsible for overseeing all commercial aspects of the business, including the successful negotiation and management of all contracts, building key relationships both internally and with our customers and ensuring compliance and communication of contractual obligations
Previous experience in a customer facing role with experience of effective relationship management
Proven leadership experience of managing customer service account management teams
Exceptional attention to detail and a thorough approach to planning and implementation
Proven experience of delivering customer service excellence in response to high client expectations
Strong interpersonal and relationship building skills
Strong internal and external communication skills, verbal and written
Knowledge of import and export compliance procedures
Good presentation and communication skills to groups of around 10-50 people
Proven contract negotiation skills
Can demonstrate superior management and organisational skills
Must be computer literate
Must be able to focus on issues, be thorough and have the capacity to be influential and amenable
Must exhibit professionalism with customers, suppliers and staff
Must have the capacity to adequately handle high work level and be able to meet project deadlines
Contract law
Technical / engineering degree
Additional business qualification

J&B Customer Services Executive Resume Examples & Samples

Shows energy, commitment and courage in approach and the confidence to challenge current ways of working
Displays and encourages in others a real commitment to customers’ needs and a passion for J&B’s wine portfolio & values
An adaptable and positive approach to new challenges and changes
Strong analytical skills (able to analyse and simplify large volumes of data)
Demonstrates key leadership behaviours
Creates possibilities
Consistently delivers great performance as an individual and through the team
Creates great relationships that are honest, open and respect the individual capabilities of others
Grow yourself through self-awareness
To manage fine CWL inbound and outbound stock throughout the calendar year, despatching to customers
Act as the Web and Private Client Miscellaneous Account Manager
Year end rental invoicing to include: CWL statements, CWL storage reserves certificates, Cellarers booklet, compiling mailing address and correcting rental codes
Proactively work with internal and external stakeholders including Broking, Data, Customer Services, Account Mangers, warehouses and shippers
CWL stock reconciliations (“snapshot”) and product creation forms where required
Customer stock queries
Check outstanding paid sales to ensure timely receipt into customer CWL account
EDI download of CWL orders to warehouse for despatch
Process purchase orders when clients have sold stock to other clients
To work with the Customer Services team to ensure sales orders are entered onto system in a timely manner for both the trade and private client channels
CE4 “Being Picked” report
Breakage and loss claims
Develop genuine and lasting customer relationships
Commercialise CWL through proactively offering information to clients (via e-mail and telephone) on vintages, when to drink/sell along with information from the Buying team
Additionally, actively target CWL clients based on learnings from Justerini and Brooks tastings and wine trade recommendations
Sell CWL as a service to clients and brokers etc
Liaise with the Broking and Buying teams on valuations
Develop and maintain a robust record retention system
Identify any legal requirements in terms of nominees and dual named accounts
Measurable KPIs and monthly CWL reporting
Maximise rental opportunity including identification of why credits are being raised after rental Invoices are being produced
Proven communication skills
Extensive use of PC applications: advanced Excel; intermediate Word; MS Outlook required
Wine qualifications (WSET); diploma level an advantage
Experience of a drinks related stock system preferred (system used – Maginus)
Experience of a fast moving Customer Services environment
Good numeracy skills

Travel & Lifestyle Customer Services Resume Examples & Samples

A strong customer focus and a commitment to delivering ‘EXCELLENT’ service
Customer service experience (minimum 2 years)
Excellent and verbal communication skills
Must be an excellent team player, willing to drive team results
Be patient and able to work under pressure
Travel, hospitality or tourism exposure desirable
Must have a willingness to learn as all technical and product training will be provided

MYS Ctsm Pg-customer Services Analyst Resume Examples & Samples

Customer focus with excellent communication and interpersonal skills
Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
Minimum 3-5 years of banking experience, preferably in customer services or marketing support or operations
Good banking and product knowledge i.e. Trade, cash and electronic banking
Good diction and voice manners
Proficiency in Microsoft office applications, including Word , Excel as well good typing skills
Able to absorb and maintain large amount of information on products and operations

Team Leader, Customer Services & Inside Sales Resume Examples & Samples

Lead all aspects of the Support team through outstanding management of all resources - people, process and technology
Able to provide both in country and cross border support as needed
Implement customer sales and support strategies, while driving the organization toward achieving world-class customer service levels
Manage and lead the continuous improvement of pre- and post- order sales support functions specifically targeting the needs of customers through the technical and commercial support functions within the team and the appropriate product line marketing and division facilities
Develop Support personnel through individual development plans, strong goals, business reviews, and performance reviews
Lead, establish, implement, document, and continuously improve business processes and best practices; Assist in identifying continuous improvements that contribute to implementation of process improvements designed to reduce cycle time, increase efficiencies and improve quality related to the support function
Provide leadership of the strategy and daily operations of the support organization
Preferred : 5-10 years of Electrical industry experience in marketing, sales, operational, or support
Manager of people experience is required
Local/Native Language Capabilities
Strong English and German capabilities
Minimum 5 year customer service, sales, or technical experience

Customer Services Account Manager Resume Examples & Samples

Associates Degree required, Bachelor’s Degree in related field preferred
5+ years related work experience in healthcare industry or customer service preferred
Demonstrated experience in successful relationship management with individuals of various backgrounds and organizational levels
Ability to collaborate and coordinate cross-functionally
Well-developed business, technical and functional acumen
Effective customer service, problem solving and conflict resolution skills
Effective time management skills with demonstrated ability to effectively manage and prioritize multiple assignments/tasks
Ability to create and maintain project management documentation (MS Project or equivalent)
Ability to collect, analyze, manage, and present data and information to all levels within the company and at customer sites
Flexible work style and ability to adapt to customer requirements
Advanced computer skills, including Microsoft Office, Word, PowerPoint, Excel, and Outlook
Six Sigma or Lean knowledge a plus
Working knowledge of the Hospital environment and workflows
Knowledge of Hospital Imaging and Monitoring Systems (modalities i.e. – XA, US, MR, CT, NM, PCMS etc.)

Customer Services Digital Support Exec Resume Examples & Samples

Ability to work in a highly demanding front line customer service environment
Ability to work in a flexible manner as a team player supporting colleagues and line manager
Ability to remain cool under pressure not knocked off balance by the unexpected
Ability to act with customers in mind dedicated to meeting their expectations and requirements
Able to establish and maintain effective relationships

Customer Services Consultant Resume Examples & Samples

Contribute to the development and delivery of a superior Customer experience at each touch point across the Customer value chain
Resolve Customer enquiries from initiation to successful completion
Ensure professional communication skills are maintained at all times
Maintain knowledge of all business systems, processes and business rules to ensure the effective handling of all Customer enquiries
Work co-operatively to enable the on-going support of all Customers through any Customer experience model developed
Comply with all service levels communicated, as defined by the business priorities and strategy
Assist with first line technology support for digital products
Attend in-house training around system upgrades, existing and new products, and implementation of improved workflows
Comply with all reporting processes to ensure relevant stakeholders have visibility of progress
Create an environment conducive to the rapid response to all Customer complaints received directly or indirectly, with service levels exceeding the Customer expectations
Work collaboratively, innovatively and supportively with colleagues across the Pearson business matrix to drive excellence and profitable revenue growth
2 years experience in a customer service or sales and marketing environment
An understanding of the environment, processes and customer requirements
An understanding of products (including digital products) offered
Proven experience working in both product and service based areas of organisations
Experience of working with BookMaster, Pastel and Oracle customer services and distribution processes
Knowledge of and experience of working in Pastel is not a requirement but is desirable

Customer Services / Office Admin Resume Examples & Samples

Manage incoming telephone calls and logging them appropriately in the Customer Relationship Management [CRM] system
Facilitate the travel logistics for both internal and external travellers of The MathWorks Australia’s office
Support the distribution of both incoming and outgoing postal and email enquiries
Support administrative and scheduling duties for MathWorks Australia’s training function
Support the finance and operations team in varied tasks such as filing, collections, etc. and ad hoc projects
4+ years of relevant experience
Experience with telephone switching and routing software (Clarity and Lync experience would be beneficial)
Prior experience or knowledge with customer service functions desirable. Use of CRM tools a plus. (Siebel, Salesforce.com, etc)
A willingness to work extended hours at times to coordinate visits and off-hour business items and international contacts (APAC, USA, Europe)
Understanding of event and seminar venue planning would be a plus
University degree required. Commerce, Economics, or Business focus a plus

Head of Customer Services & Personal Shopping Resume Examples & Samples

To set an example for living the passion for our clientele based on an unlimited customer and service orientation
Management and continuous development of our 35 international team members, including both professional and personal growth of our employees’ trough individual reviews and coaching/training
Development of the content and the conceptual progress of the Customer Services and Personal Shopping Department such as geographic expansion and the continuous enhancement of our service offer for our worldwide customer base
Further enhancing our service strategy for international customers in the high fashion industry and ensuring the smooth running of all mytheresa.com customer contacts
Optimization of workflows for guaranteeing the capture of key data
Close collaboration with other departments (such as logistics, finance or customer experience) in the daily business with the goal of enhancing our service offer
Completed apprenticeship or graduate degree in business economics
Experience in managing and developing international employees
At least 5 years of work experience in the field of customer management, ideally in the fashion or luxury industry or a comparable target group in an international environment
Fluent in German and English , further languages are a plus
Extremely high commitment to service, diplomatic skills and excellent manners
Flexibility, hands on mentality and resistance to stress
Profound knowledge in using MS office and ERP systems
English, Full professional proficiency
German, Full professional proficiency

Manager, Procurement Customer Services Resume Examples & Samples

You have a Master's degree in Commerce, Business administration, Engineering or equivalent and ten (10) to fifteen (15) years of relevant experience
You are recognized for your leadership and innovation and have a proven track record in coordinating and managing a team
You have extensive experience in strategic sourcing / category management and budgeting
You have extensive aerospace contract drafting and negotiation experience; Experience in negotiating services contracts a strong asset
You have experience in deploying and managing multi-functional cost reduction programs
You have experience in the aerospace industry in Customer Services & Aftermarket and/or manufacturing environment and/or programs management in a commercial role; Experience in the Business Aviation aftermarket industry is a definite asset
You have proven experience in complex project management and excellent negotiation skills in the areas such as Direct Maintenance costs, fixed cost of repairs, parts performance and reliability, and other contractual commercial issues
You have strong capabilities in operational, commercial and financial management
Have a high proficiency and are good communicator in French and English (written and spoken)
You have strong capabilities in operations and financial management
You have advanced knowledge in the Microsoft Office environment (MS Project, Word, Excel, Power Point and MS Outlook.)

Customer Services Engineer Resume Examples & Samples

Performing the technical service operations (installation, repairing, preventive maintenance, modifications, updates and customer application training support)
Responsible to increase technical, clinical and application skills for increasing the technical service quality
Understand the prospect customer's needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions
Try to create the service contract sales opportunities and convince the customer for buying the service contract
Development of the processes and to share their suggestions with the CS management to increase the technical service quality and customer satisfaction
Contribute to the SRS infrastructure installation and performing Remote Service Via SRS

VP, Laboratory Customer Services & Solutions Resume Examples & Samples

Develop strategy and Value Proposition to deliver a Total Lab Solution; leverage all these assets (and look for new ones) to deliver non-product solutions/services to Physician Office Labs (POL) and Hospitals
Develop and execute operations plans for existing and future capabilities (MedSol, Lab Implementation, and Connectivity & Workflow Solutions). Identify cost-effective approaches, using leverage and scalability where feasible. Utilize Six Sigma to assist in these efforts
Work collaboratively with sales, marketing and other internal stakeholders. Services teams to identify and communicate potential leads, customer challenges or opportunities. Seek input from sales leadership to continue to enhance Service offerings
Sales revenue generation and operating profit plan attainment
Advanced strategy development and execution
3rd party vendor cultivation & management
Program development experience
Excellent verbal and presentation skills
Knowledge / experience in LAB preferred
Demonstrated leadership in a matrix environment

Customer Services Assistant Resume Examples & Samples

Ability to handle complaints and difficult situations, remaining patient and calm under pressure
Empathetic listening skills and a genuine interest in helping customers
Experience of SAP would be an advantage

Customer Services Support Resume Examples & Samples

Exceptional customer service skills are required and must be exemplified at all times. Candidate must be committed to “meeting and exceeding customer expectations.”
Effectively implement processes designed to deliver world class service which will be measured regularly
Manage service requests from internal and external customers with emphasis on error free management and same day order entry
Acknowledge all customer requests upon receipt and enter changes and/or cancellations in compliance with the guidelines of departments directly affected
Implement time management skills that would allow for orders of priority to be executed first
Authorize RMA (Returned Material Authorization) requests. Investigate claims by conducting factual based research and working cross functionally with interfacing departments. Submit call tag requests
Actively and aggressively work back log and open reports to assist company in recognizing revenue
Maintains organized/concise notes and work area which would facilitate follow up by team members as needed
Work directly with internal departments to ensure order fulfillment
Billing support
Customer Statistical Reports
Inventory control reports
Bachelor’s degree/Technician
1-3 years experience in a customer service role or position
Prefer background in call center and/or customer interfacing order management work environment
Candidate must exhibit the ability to clearly communicate with customers – both verbally and in writing
Candidate must be organized and able to multi-task, specifically as it relates to handling different products, parts, answering phones, managing orders, and performing additional tasks in a high transactional work environment
The ideal candidate must be able to actively listen to understand situations and apply the correct priority and sense of urgency to the approach/solution
The candidate must possess exceptional accuracy in data/order entry
Strong computer and telephone skills are a requirement for this position/Mapics System Knowledge desirable
Ideal candidate must possess a history of successful process improvement projects and work well in a team environment
Intermediate English skills

National Operations Customer Services Resume Examples & Samples

Job Title:* National Operations Customer Services
Req ID:* 717622BR
Canada Walmart Division:* Supply Chain Management
Province:* Ontario
Canadian Cities:* Mississauga
Store Location:* 6800 Maritz Drive
Employment Type:* Part Time

Customer Services Specialist Benelux Resume Examples & Samples

Execute operational tasks to maintain accurate order book status (unshippables, cancel dates in the past, idocs, credit blocks, etc)
Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model for our customers (SMD)
Provide input into shipping goal setting & tracking process for Field Accounts
Support the CSL to implement best practice tools & processes identified within the COPS and Nike departments

Macy s Credit & Customer Services Executive Development Program Resume Examples & Samples

Directly supervise associates and/or non-exempt supervisors responsible for a variety of functions
Accountable for overall direction, coordination, and evaluation of the departmental unit
Supervisory functions include: interviewing, hiring, and training employees, planning and delegating tasks, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
Plan, forecast and control budget and staffing needs
Respond to and resolve customer or vendor issues
Executive Board Presentation at the end of the first rotation
Bachelor's degree (all majors)
May or June graduates

Customer Services Coordinator Resume Examples & Samples

Proven strong administration skills
Self-starter with a “can-do” attitude
Strong communication (oral and written) skills. Good knowledge of the English language is required
Creative/innovative with the ability to solve problems to support the Company’s customer proposition and identify sources of customer feedback
Excellent ability to prioritize and organize
Collaborative work style focused on team work
Flexible worth ethic
Resourceful
Ability to act with initiative
IT skills – intermediate working knowledge of Microsoft Office and other related software applications
Working knowledge of databases e.g. Oracle, Siebel, SAP are an asset

Customer Services Specialist Resume Examples & Samples

Execute efficient order management processes to plan and deliver seasonal order books
Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / orderbook reconciliation processes)
Monitor key supply chain metrics regarding inventory, order book flow and coverage
Deliver Customer Service excellence to the Category Specialty Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model for our customers
Support to implement best practice tools & processes identified within the Customer Operations and Nike departments

Customer Services & Office Supervisor Resume Examples & Samples

Senior school certificate
3 – 5 years of practical experience in Customer Service / Supply Chain role in an export / manufacturing company
Previous people management experience
Ability to handle multi-functional agenda
High interpersonal and communication skills
Flexible and able to adapt easily to different needs and communication styles of both internal and external customers
Excellent planning and organization skills - meeting extremely tight deadlines
Passion and strong motivation
Strong computer literacy: (MS Office; ERP)
Fluent knowledge of Polish and English is required

Project Manager Customer Services Resume Examples & Samples

You will manage large project bids up to the final bids; contingent on the projects being clear and definable from inception
You will perform classic project management jobs such as coordination with Procurement, Scheduling and Quality personnel
You will interact with customers and will negotiate contracts and confirm contract acceptance
You will be responsible for end of day activities such as avoidance of non-forming costs as pertaining to parts and labor
You will work to make the schedule meet its target for completion and also set and reset expectations of deliver with the client. You will identify any delays early in the process and escalate it to management
A minimum of 2 years in a related position, e. g. project management in a production or service environment
Required amount of travel: 10%
Demonstrated technical experience with rail vehicle maintenance/overhaul or vehicle construction OR project management in a related field (e. g. construction of heavy machinery) is required
Strong technical mechanical or electrical background with skills and knowledge applicable to Rail Systems business
Demonstrable experience accomplishing tasks with only remote supervision or support with a proven history of solving problems for customers

Multilingual Customer Services Specialist Resume Examples & Samples

Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone, e-mail, chat
Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution
Serve as a liaison between the customer and various internal departments in regards to shipping, technical and designer issues

Customer Services Agent Resume Examples & Samples

Display excellent customer service skills; team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments. Ensure excellent discipline and grooming standards are displayed at all times while on duty. Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner
Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty
Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Generate a list of pending requests from DMIS to analyse advance work load profile
Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken
Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors; young passengers; wheelchair; elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers

Customer Services Resume Examples & Samples

Abandoned Call Rates
Ticket Resolution Times (meeting SLAs)
Attend, contribute and present at team meetings and other internal events
Identify opportunities to add-value via additional products and services
Work tirelessly to achieve team targets relating to retention and growth
Learn and apply the tools and principles of the Fortive Business System (FBS)
Experience with cellular networks desirable
Proven success - minimum 3 years’ Customer Service call center / technical support experience
Working knowledge of SAP and SAP CRM preferable
High level of attention to detail
Passionate customer service orientation
Stretches self to improve performance, leverages strengths of other associates

Mortgage Business & Customer Services Administrator Resume Examples & Samples

Successful candidates will be working on a large and dynamic fast paced team
Provide an operational support/service to your unit and to the customers of your unit to enable the customer to use the product or service in an effective manner
Answer and resolve all customer service issues and escalate where appropriate
Ensure information is complete, accurate and readily available and inform and support line management in decision making, data trends and emerging issues
Carry out general administration duties as required to contribute to the effective operation of the unit
Be fully compliant in all work carried out
Continuous focus on right first time and quality in all work
Maintains a clear focus on agreed goals to achieve expected results
Understands the need to provide the highest quality customer service, delivers to customers’ expectations and acts with total integrity
Ability to work as part of a team and on an individual basis
Excellent communication, shares information, ideas and opinions
Strong time management skills with the ability to prioritize tasks
Understands that a problem exists, contributes to creating options to resolve issues, refers appropriately
Follows a systematic approach to prioritising and delivery
Education requirement of a minimum of pass English and Mathematics at Leaving Certificate level or equivalent
Customer Relationship Management - Engaging the Customer and adding value
Results Focus- Achieving results resiliently
Teamwork and Collaboration - Working together to deliver results
Problem Solving & Decision - Making timely, quality decisions
Planning & Priority Setting - getting things done effectively and efficiently

Call Centre cum Customer Services Associate Resume Examples & Samples

Response to all incoming calls and enquiries promptly from time to time at the front counter of the Company in a pleasant way
Attend to walk-in visitors and guests at the front counter of the Company promptly in professional manner
Provide timely administrative support, including the distributing the incoming mails, filing of documents, stationery stock monitoring, etc
Attend to incoming calls and completely direct to the relevant personnel promptly
Attend to walk-in visitors and guests at the front counter of the Company promptly and provide necessary assistance and safety briefing accordingly
Ensure accurate and legible registration of visitors’ details, items in the visitors’ log book
Ensure filing are up-to-date and systematically (no backlog in filing)
Act as the location Emergency Response Team in supporting the visitors and guests in case of any emergency at the location
Be punctual in report to work in the office
Continuously uphold the SGS Code of Integrity in performing your roles & responsibilities
Other role as assigned by the superior
Good command of English & Bahasa Malaysia both written and communication
Excellent work ethics, good team player and self-motivated
Ability to work with various levels of stakeholders
Good time management with ability to manage large volume of transactional tasks on daily

Customer Services Co-ordinator Resume Examples & Samples

Previous experience working in a fast paced Customer Services environment
Ability to multitask and prioritise workload effectively
Effective communication skills - verbal & written
Interpersonal skills and ability to translate customer requirements by asking appropriate questions
Proven track record of dealing with and resolving customer concerns
CLOSING DATE: Monday Friday 27th January 2017

Customer Services Program Manager Resume Examples & Samples

Act as the Customer Champion within Dowty Propellers
Lead and develop their Customer Account Coordination Team
To work with other Customer Programme Managers as part of the Dowty Propellers customer support network
Define and plan for customer spares, tooling, repair and overhaul requirements utilizing fleet maintenance data,
Ensure timely response to customer enquires and ensure efficient order management
Ensure the timely provision of Dowty supported hardware to facilitate the repair and overhaul of customer’s assets
Lead effective communication to the customer regarding order status and delivery forecasts,
Work with the Field Service and Sales teams to support the customer and monitor customer wellbeing
Work with Supply Chain to ensure timely order execution to agreed delivery schedules,
Ensure customer orders are accurately invoiced and to provide support to the GE Capital Collections Team in the resolution of revenue collection issues with the customer
Measure business performance based on customer agreed data,
Monitor financial performance against the approved business case and work with the wider programmes team to assess the financial impact of scope deviation
Bachelor’s degree or similar experience and knowledge of order fulfilment and commercial processes
There may be a requirement for travel to meet with customers
Experience of working in a Customer Services or Repair environment
Aviation/Airline Industry experience an advantage
Commercial Acumen
Ability to build relationships and influence others
Strong leadership skills, ability to multi-task and prioritize

Customer Services Sales Administrator Resume Examples & Samples

Establish links and develop trusting and influential relationships with key personnel within client organisations
Communicate with the client and the supply chain on a daily basis to ensure deliveries are on time
Ability to communicate at all levels to ensure deliveries are made on time
Be assertive where necessary to progress orders and deliver on time
Monitor the materials schedule and ensure manufacturing / external suppliers correctly deliver materials on time
Ensure that all materials ordered or repaired have the correctly identified part number, serial number, fault reports and order coverage
Provide new build & repair quotations, answer customer queries and provide customer order books and orders outstanding reports for suppliers
Enter sales orders onto the SAP system and raise PO to external and internal supply chain, ensuring the process is fulfilled from receipt until dispatch to customer
Liaise with Management and engineering staff to control the process of material variations / change and update SAP to reflect this
Assist finance with reporting, order amendments, project setups, billing plans, invoice errors, customer queries and meeting month end and yea-rend financial targets

Head of Business Support, Customer Services Resume Examples & Samples

Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services (CS)
Planning and drafting the annual Healthcare target agreement and the quarterly business reviews
Develop staff training in coordination with its respective supervisors/ managers
Ensure efficient execution of all CS Business Management Processes in order to drive CS revenue and market growth
Ensure extensive sales support to the local sales organization/ modality manager
Ensure technical collaboration and knowledge transfer during sales offers and projects
Managing all external Service Partner Processes within the Customer Service as an economic unit with a process oriented organization. Following local and HQ defined business objective for archiving required operating profit
Enable Application business development and drive optimal synergies between CS organization, Application team and Sales in order to develop Application business

Customer Services Integration Lead Resume Examples & Samples

At least 5 years experience with Business Process Re-Engineering
Green Belt Certification
At least 10 years experience with Business Process Re-Engineering

Agent Integrated Customer Services Resume Examples & Samples

Performs a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival
Performs all security functions where passenger contact is involved, i.e. checks passengers’ documents and screens passengers at check-in and at the departure gate
Works closely with and takes instructions from the Lead Agents responsible for the flight/work areas/shift
Represents AA by adhering to the uniform standards and by adopting a customer focused approach at all times
Promotes and sells AA services and products to our customers
Attends and completes all compulsory training by given deadlines
Adheres to and promotes safe working practices all times
Must have excellent interpersonal skills
Must have a solution orientated approach
Ability to resolve conflicts within time constraints and without losing control
Ability to handle stress effectively and work with minimum supervision
Must be a representative of the company at all times
Must be willing and able to work in a shift environment (including weekends, bank and public holidays)
Must be reliable and punctual
Must comply with all AA policies and procedures
Ability to communicate both written and verbally in English and German
Must have excellent skills in identified areas of Customer Services
Computer knowledge including Microsoft Word, Excel and email
Sabre or other reservation system skills
Ticketing, tariff and operational skills

100

Customer Services Team Manager Resume Examples & Samples

Enabling the team to deliver effective and accurate solutions to customers by ensuring quality service is delivered and targets are met
Motivating, inspiring and developing your team to achieve their potential
Documenting teams performance to KPI’s and conducting regular performance reviews; driving team to achieve and exceed their targets
Conducting team meetings and briefings. Facilitating the communication among team members, ensuring messages are received and understood
Striving for new ways to improve the team’s performance and increase sales opportunities
Shows confidence in dealing with different personality types and managing staff effectively according to policy and procedure
Facilitating cross-functional communication between Customer Service and other business areas building strong working relationships and continuous improvement
Ensuring that internal policy and procedures are adhered to across the department to protect security and quality of output

101

Head of Customer Services Resume Examples & Samples

To develop and maintain good relations with internal and external customers
To monitor product availability in order to fulfil customer needs and communicate any supply issues within the immediate 3 months
To allocate products to customer orders in accordance with formal forecast allocation meetings held with Sales & Marketing and Supply Chain departments
To generate and submit, in collaboration with Sales & Marketing, 3 month Sales forecasts to the Finance department on the first working day of each month as well as reporting departmental Key Performance Indicators for the Macfarlan Smith Leadership Team
To record all customer complaints and inform necessary departments in accordance with internal SOP’s
To develop a departmental plan linked to the Supply Chain and Business Strategy covering structure, resource requirements, business continuity and succession planning
To conduct performance appraisals of departmental staff
To ensure departmental SOP’s are followed and reflect current practices supported by a periodic review process & authorise invoices received from our contracted shipping agents and transport companies
You have the ability to demonstrate knowledge and understanding of Sales forecasts, ERP systems and budgets, export documentation
You have good communication skills and a strong attention to detail
You have the ability to work as part of a team
Good IT skills and excellent administration experience is essential

102

Supv Customer Services Resume Examples & Samples

Provides day-to-day supervision and technical assistance to customer service staff, and supports programs that drive team performance toward departmental and organizational goals, such as: CC Pulse; IEX; NICE; ACORN; MAS etc
Directs customer service teams toward achievement of operational goals
Organizes and schedules all necessary resources required to accomplish activities
Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions
Monitors and evaluates customer service performance. Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures
Compiles all customer service data requirements into reports, and analyzes results
Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

103

Customer Services Administrator Resume Examples & Samples

Take telephone orders, receive fax and e-mail orders and enter them onto JDE in an accurate and timely manner
Amend, cancel or otherwise maintain customer orders according to customer requirements or according to product availability
Relay any problems, delays or other issues relating to orders back to customers
Take telephone enquiries from customers relating to products and services and provide immediate answers where possible
In the event immediate answers are not available to customer enquiries, ensure full details are taken and passed on to the appropriate department
Feedback answers to customer enquiries from departments to customers as required and in a timely manner
Develop and manage customer relationships
Maintain communication links at all levels including liaising with the Customer Services Supervisor and with other departments
Ensure efficient and safe operation of visitor control systems
Ensure good standards of housekeeping and safety are implemented and maintained
Ensure IT systems within the customer services department are used for their intended purpose and not abused
To comply with the requirements of the EMS and act appropriately with regard to issues affecting impacts on the environment. Assist in achieving environmental objectives and targets
To comply & conform with the environmental and quality policy, procedures and with the requirements of the EMS & QMS and act appropriately with regard to issues affecting impacts on the environment and conforming to product requirements. Assist in achieving environmental and quality objectives and targets
To operate any equipment and conduct your day to duties according to current procedures and appropriate Health and Safety precautions
Participate in Continuous Improvement and Lean Manufacturing activities on site
To carry out any other duties within the employees skills and abilities whenever reasonably instructed

104

Customer Services Coordinator Export Resume Examples & Samples

Order Management: To process customer orders accurately, working with all stakeholders (production, warehouse, freight forwarders, customer) to ensure that all parties are kept informed of the order status at all times
Order Despatch: Working with the customer and freight providers to ensure that we offer the most competitive freight options meeting the customer expectation at all times, ensuring that we recover all freight costs as appropriate and instructed
Supplier Relationship: Maintaining excellent relationships with key suppliers to ensure our service levels are maintained and non-compliances are recorded through our complaints system
Query Management: To manage customer enquiries and queries in a pro active manner ensuring that all are resolved and logged appropriately via the concerns log / material complaints log
Post Order Queries: To ensure that all necessary pricing and delivery queries are investigated logged and all GRN and credit notes raised as appropriate

105

Customer Services Executive Resume Examples & Samples

At least 2 years in a customer service position in a customer services organization, preferably in a similar industry or in an industry with corporate clients versus retail
Customer focused but with a commercial outlook in mind
Prior work experience in the online industry preferred but not necessary

106

Customer Services & Operations Manager Resume Examples & Samples

Educated to degree level or equivalent
Must have at least 3 years event management experience in operations
Must have managed 2+ people previously
Bright, confident individual with proven project management skills and strong commercial acumen
Able to quickly grasp new ideas, think on their feet and work to deadlines
Excellent communication skills. Able to work independently and as part of a team within a pressurised environment
Exceptional attention to detail and project management skills
Strong numerical skills - essential for budget and cost control
Good negotiation skills with venues, suppliers and sponsors
Excellent organisational skills and most importantly, a drive to succeed is essential to assist in the smooth running of the event
Able to work under pressure in a calm and patient manner. Have a flexible attitude and ability to manage a number of projects simultaneously

107

Customer Services Delivery Manager West Africa Philips Healthcare Equipment Resume Examples & Samples

Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area
Install base accuracy
Ensure maintenance is operated and monitored to be compliance of relevant version of business unit service manuals and relevant quality policies
Ensure the measuring tools used by engineers match service manuals required specifications and are under a controlled calibration process
Engineers customer feedback follow up performance
Field change order compliance
Experience in Customer Services environment
Experience with leading a team
Technical expertise in medical equipment (X Ray, MRI, CT) is mandatory
Good understanding of the related products and business

108

Customer Services Assistant Resume Examples & Samples

To meet customer needs by providing the highest quality customer service To communicate courteously effectively with all customers, using discretion and initiative, whether in person, by phone, or in writing, seeking innovating ways to meet their needs · To undertake routines associated with the day-to-day provision of Library services, assisting customers with self-service including the issue, renewal and return of library materials, reservations, handling charges due, and the handling of cash, shelving and shelf tidying. · To participate in the day-to-day provision of a first level enquiry service, answering enquiries using a range of resources, referring them to senior staff or liaising with staff in other teams as appropriate · To deliver children’s activities such as story time and rhyme time · To deliver and support other library events including setting up and preparations of spaces for events · To participate in community outreach activities · To assist customers using the Library’s IT resources and other library equipment and ‘troubleshoot’ IT To assist with the upkeep of the computer database, maintaining borrower and material records · To promote the benefits of library membership to all members of the community and ensuring the joining procedures are carried out in a straightforward and encouraging manner To participate in the organisation and delivery of community engagement events and activities as well as in preparing and mounting displays to promote stock and services as directed To assist with resource management, ensuring that the library’s stock is in good condition, neat and tidy, and that new additions are promoted and made available to the public without delay To complete actions associated with stock performance such as Collection HQ To calculate relevant charges, fees etc and to handle cash or cheques from the public in payment of fines, charges and other monies, and to ensure that all money is properly accounted for To contribute to achieving service-wide initiatives and objectives To assist in the training of new staff, workplace students and volunteers In the absence of the Library Supervisor to take responsibility for running the library, including opening and closing the building with accompanying responsibility for cash, keys, alarms and CCTV and undertake related tasks as required To undertake any other broadly analogous duties as required
Previous experience of working with the public
§ A satisfactory advanced DBS check will be required

109

Library Customer Services Assistant Resume Examples & Samples

To meet customer needs by providing the highest quality customer service
To deliver and support other library events including setting up and preparations of spaces for events
To assist customers using the Library’s IT resources and other library equipment and ‘troubleshoot’ IT
To assist with resource management, ensuring that the library’s stock is in good condition, neat and tidy, and that new additions are promoted and made available to the public without delay

110

Library Customer Services Assistant Saturday Resume Examples & Samples

To undertake routines associated with the day-to-day provision of Library services, assisting customers with self-service including the issue, renewal and return of library materials, reservations, handling charges due, and the handling of cash, shelving and shelf tidying
To participate in the day-to-day provision of a first level enquiry service, answering enquiries using a range of resources, referring them to senior staff or liaising with staff in other teams as appropriate
To deliver children’s activities such as story time and rhyme time
To participate in community outreach activities
To promote the benefits of library membership to all members of the community and ensuring the joining procedures are carried out in a straightforward and encouraging manner
In the absence of the Library Supervisor to take responsibility for running the library, including opening and closing the building with accompanying responsibility for cash, keys, alarms and CCTV and undertake related tasks as required
Understanding of equality and diversity
Good literacy and numeracy skills

111

Customer Services Coordinator Resume Examples & Samples

First point of contact for all customers enquiries / concerns
Investigation of Customer complaints or concerns. (Credit & Debits)
Receive and respond to customer’s quotation requests. Obtain feedback from customer and update appropriate systems
Receive and process customers orders / schedules including Contract Review process
Ensuring company guidelines and procedures are adhered to at all times
Working alongside the Key Account Managers to support, understand and develop the customer
Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time
Any other duties as reasonably required
Company procedures & Workflows
Sales office experience
24th January 2017

112

Customer Services & Retentions Head Office Diss Resume Examples & Samples

Converting enquirers and prospects into HPC members
Ensure membership data is entered into the system promptly and accurately
Resolve membership related queries and complaints promptly from both members and practices
Conveying the pricing structure of HPC schemes to prospects and members
Reduce cancellation rates by clearly stating the benefits and savings of the scheme
Conduct monthly data audit
Deal directly with customers and practices either by electronically, telephone or mail
Sell HPC membership to enquirers and warm prospects, which may involve outbound calling
Send direct debit requests to the bank at each pre-set date and reconcile
Take debits and credit card payments over the phone

113

Customer Services Administrative Assistant Resume Examples & Samples

Prepare all written materials including correspondence, visual presentation materials (transparencies and graphics)
Independently composes correspondence of varying complexity requiring detailed knowledge of departmental business, specialized vocabulary, and/or technical terminology. Distributes correspondence and materials as needed for meetings and presentations
Schedules meetings for Manager, briefing on items for consideration
Coordinates on and off site meetings, presentations, and conferences, includes travel as needed, developing agenda, taking meeting notes, and processing summary of proceedings
Travel management for the Manager and department personnel including travel visas, logistics and accounting
Screen any incoming correspondence and use judgment to route new information or to alert principal to necessary immediate action
Performs administrative details such as database management, tracking and monitoring budgets and resolving any discrepancies, monitoring disbursements, preparing periodic reports
Identify issues, establish priorities, and respond to support needs
Acts independently to administer and communicate corporate policies and procedures, handling uncommon situations through interpretations of office guidelines and administrative practices
Independently responds to internal and external technical inquiries and requests
Responsible for communication between management and their direct reports on critical issues impacting daily business operations, communicating requests and instructions when necessary
Serves as resource person, providing interpretation and individual application for standard departmental/divisional policies, procedures, guidelines, and practices, influencing adherence to and enforcement of policies
Suggests and implements improvements to office and department procedures, methods, and quality goals
Maintains highly sensitive and confidential information
Responsible for quality of work by reviewing items for conformance to policies and procedures
Use of 3M systems including purchase requisitions, express vouchers, Cybershift, P-card, expense reports and GWN
Assumes leadership for, and trains, newly hired support staff
Administers division/corporate programs and initiates/coordinates related meetings, implements action steps, reports progress, and conducts follow-up as needed
High School Diploma/GED or higher
Minimum 3 years combined experience in an administrative assistant function, secretarial and/or clerical role
Bachelor’s degree or higher from an accredited university
Certified Professional Secretary (CPS)
Advanced Proficiency in MS Office to include Word, Excel, and PowerPoint
Experience using Lotus Notes email, calendar, and databases
Experience using Outlook email and calendar
Experienced with SharePoint Sites
Demonstrate ability to complete assignments under pressure and short timelines
Must demonstrate initiative and ability to anticipate and problem solve independently
Ability to work flexible work hours depending on current priorities
Excellent judgment and ability to maintain confidentiality
Strong interpersonal skills with the ability to interact professionally with all levels of the organization

114

Consumer & Customer Services Executive Resume Examples & Samples

Capture accurate and timely orders from all Direct Accounts in order to maintain product availability, ensure that stock levels in trade are aligned at all times with BATUK’s cyclic activity plan and that new product introductions, promotional packs and limited edition packs are delivered to market in the appropriate quantities in a timely manner
Engage in meaningful dialogue with all direct and indirect customers in order to promote BATUK’s corporate image and brand portfolio and to provide information on market trends and general tobacco industry issues with the objective of exploiting business development opportunities. Maintain an accurate record of all customer contacts for future reference
Develop a strong working relationship with, and gain the commitment and support of both Direct and Indirect accounts to all Brand and Trade initiatives that BATUK bring to the market in order to maximise their effectiveness
Work closely with BATUK Key Account Managers in order to deliver shared goals and objectives in accordance with overall Trade Marketing strategies and plans
Provide clear, concise and timely feedback to the business on all competitor activity via the appropriate channels
Experience in a Sales / customer-facing role
Customer Service and Negotiation Skills
SAP and Microsoft Office Skills
Good Numerical Skills

115

Summer Trainees, Customer Services, Porvoo Resume Examples & Samples

Customer order registration and processing
Transport booking and loading and following up changes
Monitoring operative plans and order status
Initiating claim and follow-up
Solving availability issues
Following up pricing
Following up payment and checking credit limits
Maintaining customer master
Issuing necessary export documents
Ongoing studies at business / commercial high school
Preferable some relevant commercial, logistics or business administration experience
Excellent knowledge of spoken and written English, Finnish and Swedish in addition Russian is of advantage
Experience in handling ERP systems, preferably SAP is an asset
Excellent communication skills; written reporting, basic negotiation and customer contacts by telephone

116

Customer Services Ops Specialist Hub Resume Examples & Samples

Serve as the primary contact for all internal and external customers
Solve customer issues in a timely manner and in compliance with any SLA's
Review common customer service issues to drive continuous improvement on processes in the DC
Following up with vendors to get material returned to them
Ability to complete multiple tasks

117

Agent Customer Services Resume Examples & Samples

Provide high quality customer service to our passengers
Performs a range of airport related duties in the following areas
Excellent spoken and written communication skills in English and local language
Working knowledge of SABRE would be an advantage
Computer skills with knowledge of Excel, Word and Internet
Must enjoy face to face contact with our customers and be representative of the company at all times
Must be a team player with strong commitment to customer services as well as to the highest degree of business ethics
Demonstrates organizational ability and is capable of handling multiple tasks simultaneously
Must be well groomed
Able to handle stress effectively and work with minimum supervision
A willingness to work in a shift environment (including weekends and national holidays)

118

Customer Services & Planning Clerk Resume Examples & Samples

To liaise with the Customers and Hauliers on a daily basis to resolve all service related issues
To plan orders on the daily schedules and liaise with warehouse operations
To liaise with site based Operations and Transport Planning teams to gather information which will allow the delivery of the maximum levels of service
Ensuring customer demands are adhered to fully and exceeded
To provide a customer focused and quality service, which resolves customer complaints and queries, received in either written form, via the telephone or e-mail in a timely and effective manner
To record and track customer service performance and produce KPI reports
To record and track haulier performance levels and service levels to key customer accounts
To promote and protect the relationship between Wincanton and their customer at all times
To support and assist in identification of future initiatives that may enhance the customer services team further

119

Agent Customer Services Resume Examples & Samples

Provides a consistently high quality customer service and ensures a seamless experience at all contact points
Performs a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Ticketing
Works closely with and takes instructions from the Airport Services Manager
Conducts relevant administrative duties e.g. pre-flight and post flight departure
Represents American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
Promotes and sells American Airlines services and products to our customers
Carries out any other reasonable duties consistent with the post
Must have a strong customer focus and enjoy face to face contact with customers
Must have a well groomed appearance & adhere to the uniform standards at all times
Ability to communicate both written and verbally in English and Italian
Must have excellent reservation system skills in identified areas of Customer Services
Must be willing and able to successfully complete all relevant training
Tariff and Ticketing knowledge

120

Customer Services Assistant Resume Examples & Samples

Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
Free Green Flag breakdown cover
Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
Retail card, with discounts at big name retailers
My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more

121

Customer Services Key Account Manager International Resume Examples & Samples

Reports to the head of Customer Services MM
Closely cooperates with the other two CS Account Managers for NR and LU, looking for Synergies and the best share of CS resources
Manage the current international support contracts and sell additional services to support the Client
Demonstrate a strong customer focus by listening to, recognizing, and responding to customer input in an effective, timely and courteous manner to ensure that client’s needs have been met and that the product/solution is fully functioning according to specification and does not degrade along the time
Monitor the delivery of spares and repairs according to the committed delivery times, in close cooperation with the factory in Chippenham and sub suppliers
Be responsible for Service Level Agreement measures
Sell solutions to resolve client problems
Proactively sell new portfolio elements like obsolescence services, 2nd and 3rd line maintenance solutions, digital services, easy spares, etc
Define future business opportunities and turn them into orders
Manage the support service contracts gained, supervising maintenance technicians, engineering specialists, subcontractor’s staff, including but not limited to the following: assigning and checking work, planning tasks, establishing objectives / priorities
Monitors both customer KPIs and internal KPIs in an accurate and timely manner
Manages project documentation and makes sure that proper control of SW versions exists
Executes small modifications projects if and when agreed with the EN&PM Department
Properly manage Engineering, R&D, Procurement and other staff resources assigned to the projects which are not always part of the same CS team and not full time allocated to the CS projects
Attend and take responsibility for contract meetings and monitor the contract objective to ensure they meet the client’s needs
The Account Manager (m/f) will be required to travel and work abroad in various locations on a part time basis, dependent on the business needs

122

Customer Services Sales Support Coworker Resume Examples & Samples

The IKEA values reflect your own values
You are passionate about growing our business
You are driven to exceed your goals
You enjoy working in a fast-paced and future-orientated environment
You have a passion to learn and grow as a coworker
A generous holiday entitlement of 28 days
Use of the staff restaurant where we provide free tea, coffee and soft drinks, as well as free fruit, salad and a healthy choice hot main meal every day. It all starts with the food at IKEA!
A generous pension scheme
Life insurance from the first day of your employment

123

Advanced Customer Services Technical Account Manager Resume Examples & Samples

Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering
Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly
Plan and deploy resources to ensure effective delivery within agreed budgetary constraints
Where appropriate create and maintain the ACS service delivery or project plan
Where appropriate (determined by contact type) create, maintain, communicate and achieve the quarterly revenue forecast for each contract
Proactively manage the contract/project delivery to completion / customer acceptance
Proactively report on any potential risks / issues that may impact service delivery or customer satisfactions
Manage any customer escalation that may arise
Ensure all contract-related systems and documentation required, either contractually or as part of a programme, are up to date and accurate
Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
Work in line with customer working practices and procedures, if contractually agreed
Operate in line with Oracle ACS’s business processes and procedures
Operate in line with Oracle Global and local HR policies and procedures

124

Qr-customer Services Duty Manager Resume Examples & Samples

Participates in customer services strategy formulation pertaining to Doha Airport
Oversees and manages all terminal staff
Ensures adequate staffing levels are maintained per shift
Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority
Fosters excellent teamwork and team spirit within Doha Hub team members
Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions
Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues
Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager

125

Customer Services Supervisor Resume Examples & Samples

Overseeing the customer service team and train/coach team members where necessary
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike
Experience in customer service, preferably in a fashion retail environment
Proficient user of IT systems, both customer service specific and windows packages

126

Lead Customer Services Specialist Resume Examples & Samples

Engineering degree from an accredited university, preferred MBA or PhD
A minimum of 5 years of experience in project/operations management
At least 3 additional years of experience with contract formation and execution
Previous experience in power generation services/products
Knowledge of contract law and formation
Ability to take lead role in routine contracts
Sound business and financial acumen

127

Customer Services Integration Supervisor Resume Examples & Samples

Liaise with central and local product and marketing teams to ensure alignment across our social channels
Project manage DOCOMO from a CS perspective
Analyse any proposed workflow or integration requirements from the DOCOMO project and alert management to any risks
Work closely with German CS team and the central product team to design and improve existing workflows
Ensure all workflows for DOCOMO implementation are documented and managed
Support Customer Services Manager with all tasks to ensure J-league launch readiness
Be the link between Customer Services and the Product Team

128

Global Customer Services Business Analyst Resume Examples & Samples

Bachelor's degree in Business Administration or Information Technology is required
7+ years program management experience leading programs of significant complexity
Excellent communication (verbal and written), interpersonal and negotiations skills
Experience working in High Technology Support organizations is preferred
Understanding of SCRUM Agile Methodology
Working understanding of Jira
Ability to understand complex business problems and interpret business and technical requirements
Experience with Salesforce is required, experience with Service Cloud is a plus. Salesforce Certifications including Administrator Certifications like ADM 201 or ADM 211 is desired
Experience with various Web Technologies and understanding of Object Oriented Programming and Databases is a plus

129

Head of Customer Services Resume Examples & Samples

Increase NPS year on year. Increase promotors and decrease detractors
Champion the customer throughout the regional business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement
Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes
Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them
Manage all customer service processes, remembering that we are becoming more proactive and engaging customers earlier in the buying cycle
Ensure that the Computer systems in place (e.g.SBMS) are being used to the required standards and identify and promote any areas of efficiency
Troubleshooting. As problem areas for customer service are identified you must engage the Group CS Director to agree priorities and then engage your customer services team to address these areas and make the planned changes quickly and effectively
Financial analysis. Manage your budget effectively and be able to promote requirements for additional funding where they can increase the customer recommendation ratings and increase overall business performance. Report your expenditure as required
Planning. Work with the Group CS Director to drive continual improvement in people, technology, processes, service and product design and build. Establish and test new strategies to improve the customer service experience
Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures
Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Liaise with Human Resources on all employment issues
Training. Ensure continual upskilling in customer services through evaluation, development and training of staff
Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness. In addition, ensure that you build a positive team culture with strong positive engagement
Specific tasks (not an exclusive list, but indicative)
Attend weekly sales and build meetings
Produce a monthly board report and attend monthly board meeting, contribute to wider business priorities
Engage with Housing Associations and Warranty providers
Manage Subcontractors including continual performance measurement and reporting
Manage the out-of-hours process and ensure adequate cover is in place at all times
Monitor NHBC resolutions and highlight trends where relevant
Escalated customer issues, act promptly and where necessary visit the customer personally to agree a plan of action
Ensure the department operates in accordance with Company policies and procedures
Comply with responsibilities as laid down in the Group’s Health & Safety Policy in order to ensure a safe environment within the department

130

Customer Services Rep Resume Examples & Samples

Develops a working skill set, including competencies in bank operations and a strong knowledge of policies and procedures, required for the successful completion of Customer Service Representative Certification
Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, Service and Trust skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following
Provides services including night deposits, mail deposits, and safe deposit admittance as needed
Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform
Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization
Attends training on Customer Service Information Inquiry Computer Systems, Service and Trust, and product knowledge etc. as needed
Performs additional duties as required

131

Customer Services, Regus Express Resume Examples & Samples

Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
Previous Customer Service experience
Team builder. Recognises the importance of the team and working together

132

Senior Customer Services, Regus Express Resume Examples & Samples

Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment
Previous sales experience
Professional communication skills; high success rate in building and maintaining relationships
Team builder. Recognises the importance of the team. Firm and fair management style
Organisational awareness. Takes a wider view of the company and business strategy

133

Customer Services Team Manager Resume Examples & Samples

Provide leadership and support to employees
Customer Service excellence internally & externally
Capable of developing strong client relationships
Experience of Axapta, On-Guard and Microsoft Office Programmes
Previous experience of working in the Hire Industry

134

Senior Customer Services Executive Resume Examples & Samples

Review customer repair/upgrade/modification/exchange orders in accordance with company procedures, ensuring that the customer requirements are understood and communicated within the business in the correct manner
Communicate clearly and in a timely manner with the customer when a requirement is not understood/fulfilled to ensure all data is correct and complete
Accurately enter the data of the customers’ order into Ultras’ ERP system, ensuring that all required fields are completed with the necessary information, clearly highlighting customer requirements before the work is transferred to the shop floor
Work closely with other functions within Ultra to ensure that the efficient delivery of our customer commitments
Issue repair quotations and work with the customer to expedite approvals of quotations to allow the shipment process to commence
Process the shipment of all repairs, spares and OE (original equipment) from the Ultra ERP system, ensuring that the relevant procedures are followed and that the shipping and invoicing paperwork is correct and has all the requirements to allow shipment to progress efficiently and in accordance to all requirements (Customs, Customer’s and Ultra’s)
Coordinate with Ultra’s approved freight forwarders and couriers to deliver all products from Ultra to the customer in accordance to the terms defined within the purchase review
Ensure that invoices are issued to the customers in the correct manner at the time of shipment, in accordance to the company procedure
Proactively update customers regarding the progression of orders
Manage customer interface for designated accounts to provide excellent customer service against agreed KPI’s
Support the cash collection process to maximize our cash flow
To be flexible across the various operations within the department in order to maximise the contribution to our goals and objectives
Well organized, confident and professional
Able to multitask and manage work load in order to achieve objectives
Use own initiative within the scope of the role
Proficient data entry skills – speed and coverage
Highly motivated with a hands-on approach in the working environment
A good team player and communicator
Previous customer interface experience
Good application of Microsoft packages – including excel,
Experience with MRP/ERP systems
Some awareness of import and export requirements

135

Head of Customer Services Resume Examples & Samples

Operate as part of the Business Unit’s Senior Management Team, advising on best practice from a customer perspective
Work with all departments to ensure exceptional customer service standards and processes are embedded and maintained
Monitor and analyse Customer Satisfaction Results via the National Home-Building Council (NHBC) reporting portal and distribute
Oversee all elements of complaint handling
Ensuring a strict adherence to the ‘customer journey’ and that the Business delivers on its obligations and commitments to all customers
Identify, analyse and manage costs arising from customer issues, recommending appropriate opportunities for savings
Act as the focal point for the collection and presentation of customer data, ensuring improvements in service and processes are based on effective analysis, and interpretation of data

136

Customer Services Resume Examples & Samples

Previous experience leading a team or equivalent is desirable
Excellent retention skills with a heavy customer focus
Excellent understanding of working towards targets
Good understanding of HR and employee policies
Lead by example

137

Customer Services Resume Examples & Samples

Excellent planning, organising and prioritisation skills
Excellent communication, influencing and negotiating skills and the ability to establish and maintain successful working relationships throughout the group at all levels
Excellent customer awareness and focus skills
In-depth knowledge of customer service principles and practices
Ability to challenge procedures and implement improvements
Excellent decision making and problem solving capabilities
Ability to drive performance and to make suitable suggestions for improvements
Previous experience as a Customer Service Manager is essential
Ideally fluent in two or more languages

138

Agent Customer Services Resume Examples & Samples

Possess excellent interpersonal skills
Possess a solution orientated approach
Possess a strong customer focus and enjoy face to face contact with customers
Able to be a representative of the Company at all times
Be well groomed appearance & adhere to the uniform standards at all times
Ability and willingness to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Be compliant with all AA policies and procedures
Ability to communicate both written and verbally to a high standard
Be in possession of a valid airport airside pass
Be Security trained
Possess excellent skills in identified areas of Customer Services
Willingness and ability to successfully complete all relevant training
Be in possession of a valid driving license, post holder must be willing to apply for a BAA driving license as and when required
Willingness and ability to train and hold a jet bridge permit as and when required

139

Customer Services Advisors Resume Examples & Samples

Able to connect with people over the phone?
Happy handling emails and text messages?
Not fazed by having live video calls?
33 days holiday incl. bank holidays and a contributory pension. We’ve got a great monthly incentive scheme and you’ll also be working with a fantastic bunch of people

140

Customer Services Ops Specialist Resume Examples & Samples

Serve as the primary contact for all internal customers
Review common customer service issues to drive continuous improvement on processes in the Distribution Center
Coordinates with customers to pick-up material being returned
Assist with tracking material sent to customers
Good communication skills, both written and verbally in English using various mediums such as phone, fax, email and face to face
Basic MS Office skills, including Excel
Responsible (punctual, good attendance)
Ability to fully understand customer issues, determine the best option to resolve the issue and follow through to resolution
A thorough knowledge of warehousing principles, practices and procedures is preferred

141

NCT Customer Services Co-ordinator Resume Examples & Samples

A-Level
Customer Service Qualification
Degree
Experience of working in a customer-facing environment
Has worked on projects with strict deadline and can demonstrate how they are delivered on time
Excellent interpersonal skills with the ability to influence and persuade
Has worked in a call centre environment
Has organised and run customer service focused training events
Knowledge of national curriculum tests
Knowledge of how an assessment cycle operates

142

Customer Services & Engineering Services Student Co-op Resume Examples & Samples

Learn and maintain shipping / receiving tasks and logging of activities
Assist with the generation of customer licenses and provide direct support for installation and licensing questions
Assist in the daily customer service tasks of phone / email / web support and the teaching of training classes related to LMS products and services
Assist in marketing events and presales activities
Apply knowledge gained at Siemens PLM in the execution of funded customer consulting work as part of the Engineering Services organization
Willingness to learn and take personal responsibility for tasks and quality of work
Flexibility in the willingness to accept varied jobs and responsibilities

143

Manager, Customer Services Resume Examples & Samples

Recruit and hire temporary and full-time staff that fulfills position requirements to ensure that the operation under his or her management operates effectively
Maintain proactive employee programs that ensure the highest level of morale and productivity through proper employee development, challenging assignments, promotions, performance appraisals, merit increases, and incentive programs
Effectively communicate to staff to ensure business objectives are understood
Develop and maintain effective employee communications - formally and informally
Ensure that employee ideas, questions, concerns, and complaints are quickly and effectively handled
Maintains excellent relations with the dealer network and various members of the supported brands
Review, monitor and change team processes to ensure effective time management
Identify opportunities for improvement, recommend and implement changes in policies and procedures
Monitor performance of the Financial Maintenance and Customer Care teams to ensure cost containment, increased efficiency and maximization of revenues
Monitor the continuous improvement process by comparing present activity to internal standards of measurement
Work with the Manager, Business Solutions in order to develop and implement projects to improve quality and productivity
Review pertinent documentation with legal counsel and implement change
Develop and maintain operations reports
7 - 10 years experience in automotive financing (including credit decision and customer service/collection )
Good communication skills – interpersonal, presentation and written
Good knowledge of Canadian consumer protection laws / regulations
Strong analytical & communication skills
Ability to influence & negotiate with others
Proficiency in Excel, Access, PowerPoint, Business Objects
Integration of people, process & systems
Resource Management
Problem solving & multi-tasking skills

144

Customer Services Team Leader Resume Examples & Samples

Provide consistent and thorough training to the CS team
Ensure all Standard BAU Operating Procedures and training documentation is up to date and CS Supervisors and agents are trained and executing on current processes
Assess department’s overall training and development needs with Customer Services Manager and Team Leader and design and implement relevant solutions
Capture and analyze all CS agents quality data to ensure agents are adhering to quality Standard BAU Operating Procedure and provide feedback to the Customer Services Manager and Team Leader
Regularly review issues CS agents escalate to CS supervisor and confirm CS agents are properly trained and provide feedback and additional training as required
Utilize CS knowledge base, internal training resources and ongoing CS agnets feedback to re-align materials and training methodologies
Conduct new hire and experienced CS agents training
Assist CS Integration Supervisor and Project Manager team with providing testing, training and feedback on new/existing CS systems and alliance projects with partners
Ensure all CS agents are scored on quality; coached effectively to improve performance and appropriately represent DAZN product concept and values
Consistently utilize quality scoring to verify the expected deliverables are executed in a professional and positive manner
Provide regular updates on Training and Quality KPIs
Communicate frequently with Central Customer Services Manager, DACH Customer Services Team Representatives, Product, Marketing, Production Team, DAZN Customers, Training Quality Vendors, and Customer Center outsources Vendor
Data collection, management and analytical skills
Strategic thinking and ability to make strategic planning and proposal
Attention to detail
Ability to produce output from analysis on numeric data
Planning, organizing and negotiation skills
Good communication skills – verbal and written
Interest in sports media business and willingness to learn
Problem analysis and solving
Judgement
Decision-making

145

Senior Business Consultant, Customer Services Resume Examples & Samples

Relevant degree: Finance, Accounting, Economics, Information Systems, Prior team management responsibilities
Minimum of 2-5 years of experience using SimCorp Dimension
Minimum of 2-5 years of Fund Accounting within or directly supporting a large asset manager
Strong communication and client management skills
Ability to multi task in a project environment: creating priorities and delivering mission critical solutions under pressure
Consultative skills in driving value and successful delivery
Team player across internal and external teams
Financial and management reporting, tracking and ownership of project financials and activities
Self-motivated and determined, strong negotiation skills
Self-confident, inspirational and convincing/credible in the client environment
Strong planning, organizational and coordination skills
Front office & middle office functions
Settlement and Back Office processing
Investment and Fund Accounting
Financial Instruments

146

Customer Services Co-ordinator Resume Examples & Samples

Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out
Where required, act proactively and diligently in the compilation of the Homefile
At all times comply with company policies, procedures and instructions

147

Customer Services Lead Resume Examples & Samples

Provide quality customer service in support of store personnel
Respond to incoming calls, e-mails, and letters in a timely and professional manner
Demonstrate use of the Three Key Principles of Communication to internal and external business partners
Ensure multi-unit managers are aware of escalated customer concerns and that established policies are followed
Communicate and update consultants regarding new policies, procedures, marketing or business initiatives
Create quality working relationships within the contact center team
Troubleshoot, follow-up, and resolve all concerns regarding customer issues with store personnel, multi-unit managers, as well as customer relations’ management within department guidelines
Make independent decisions based on a balance between customer satisfaction and company profitability
Review and demonstrate an understanding of department metrics and goals
Provide immediate assistance to resolve escalated customer concerns
Maintain a customer centric focus with a sales friendly attitude
Maintain data integrity of the customer history database
Assist representatives with achieving personal and team goals
Monitor representative’s customer contact, and provide feedback in a timely manner
Ensure representatives are providing quality customer service and addressing customer concerns promptly and proactively
Set expectations and hold representatives accountable
High school diploma or equivalent required, Associates or Bachelor’s degree in Business or related field preferred
2+ years of experience in a contact center or customer care related role strongly preferred
Ability to type 35+ words per minute (WPM
Have an above average competency in maintaining the integrity of customer history database, call and email etiquette and efficiency
Proficiency with JA Custom, POS and Sales Force preferred
Proficient use of Microsoft Office programs including Word, Excel, and Outlook
Excellent interpersonal, verbal and written communication skills with exceptional phone etiquette
Ability to use good time management, sound business judgment, conflict management, and critical thinking skills for problem resolution issues
Ability to communicate effectively with management and all levels within the organization
Ability to demonstrate strong leadership skills, as well as effectively lead and coach others
Ability to demonstrate poise, patience and professional maturity in representative feedback sessions
Demonstrate dependability, reliability, and flexibility with work schedule
Maintain at all times a professional, positive, and friendly attitude

148

Qr-customer Services Agent Resume Examples & Samples

You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
You must be fluent in English and Spanish language
Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
Capable to work in shifts

149

Customer Services Administrator Resume Examples & Samples

To support the Customer Service Coordinator and the wider team
Your key duties will include running orders using WMS (Manhattan), stock allocation, haulier bookings, POD confirmation, accurate completion of the sites financial reporting model, managing pallet dispatch (CHEP)
You will report to the Customer Services Coordinator and offer support to the Contract Manager and Operations, Quality & Systems Supervisor

150

Team Leader IS Customer Services Resume Examples & Samples

Deliver IS Services to the internal customers: IS frontline technical support (1st and 2nd support lines), Hardware and Software provisioning, Mobile communication, Printing, Equipment maintenance and repair
Ensure frontline services provisioning via active collaboration with customers, suppliers, service partners
Ensure proper service level management, measure & analyze service quality, contribute to the continuous improvement of service management practices
Ensure up-to-dated inventory for all categories of IS Customer Services related equipment
Ensure IS Customer Services related expenditures, including capital expenditures, are properly budgeted and executed
Lead and build an adaptable, flexible and agile IS Customer Services Team (employees and 3rd parties)
Plan and lead the implementation of new services as well as extension of existing ones according to PMI standards

151

Customer Services Client Lead Resume Examples & Samples

Drive effective process or systems implementations
Ad hoc projects as agreed with the Customer Services Manager
Travel to the extent required
Meet clients/visitors as agreed with the Customer Service Manager
Professional Attitude/Behaviour
Shipping/Logistics Industry knowledge
Industry-specific Financial Understanding
Supervisory Skills (delegation, coaching, motivation, mentoring)
Decision-making Skills
Ability to Prioritise
Good planning skills
Presentation/Meeting skills
Strong Analytical Skills (ability to review processes, etc)
Interview skills
Performance Management

152

Team Assistant Customer Services Resume Examples & Samples

Support on general administration tasks
Internal communications (letters, mails, telephone, etc.)
Organizing meetings and conferences
Making travel arrangements
Support on maintenance of IT installed volume master data tool
Monitor open modifications for installed equipment
Monitor tool calibration data base

153

Customer Services Executive Resume Examples & Samples

Passionate about Customer Service and leaving a great impression
Innovative and creative approach to dealing with service issues and feedback
Previous experience of working within a guest facing environment
Understanding of service recovery processes and procedures
Consistently delivering a service that goes above and beyond
Ability to work under pressure and multi-task
Microsoft office experience
Creative and innovative way of thinking and working

154

Customer Services Pillar Leader Resume Examples & Samples

Bachelor's or higher degree level of education
Business process knowledge
Proven leadership and influencing skills
Minimum of 5 years of experience in a leadership role
Strong financial skills and understanding
Strong IT understanding from a business perspective
Demonstrated ability to build and optimize a diverse team
Demonstrated execution excellence and systemic decision-making (strategic to operational)
Experience in Change Leadership and Organizational Design
Six Sigma trained / strong project management
Very solid analytical skills and financial acumen
Channel, Sales, Key Account and/ or Marketing leadership experience preferred
The ability to work effectively in highly matrixed organizations
Resilience and courage

155

Customer Services Coordinator Resume Examples & Samples

This will entail dealing with any concerns they may have at the demonstration, moving in and 5 day call back stage and throughout the contractual warranty period
You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role
The role will involve telephone contact, email and letter writing as part of your day to day tasks
The successful candidate will have a proven track record in providing outstanding customer service, preferably within the housebuilding / residential sector
They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised timeframes
A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues will give you the best chance of delivering against your key performance indicators

156

Customer Services Assistant Resume Examples & Samples

Digital Orders – manage and process digital orders via
Account Management – ensure all accounts are kept up
Reliable;
Good time keeping;
Enhanced computer skills, including Microsoft office applications and

157

VP, Customer Services Resume Examples & Samples

Insure that work force is motivated and trained to work productively and effectively
Employ automation and technology to fullest cost-effective advantage
Evaluate and select vendors and technologies to improve productivity, accuracy, and service levels. Develop contract documents, review bids, and award contracts. (computer applications, telephony equipment, meters, data acquisition technologies, outsourcing, etc.)
Develop managerial and leadership abilities in department managers and supervisors. Conduct performance appraisals and make promotion and salary decisions
Communicate and coordinate status and changes with other Aqua America companies to ensure compatibility and leverage existing knowledge
Participate on Company committees and with executive staff in developing strategies and policies
Participate in the implementation of the Company’s affirmative action plan to ensure that opportunities for employment and advancements, based upon qualifications, are afforded to all females and minorities and others
Responsible for one or more key internal controls in support of the Company’s financial reporting process, the proper functionality of which play an important role in determining whether the Company’s overall internal controls are functioning effectively
Bachelor’s degree in business-related field is required; MBA preferred
Minimum of ten years of experience in operations management and supervision of a team across multiple sites in a utility, retail, telecommunications or related sectors
Proven background in transformational change. Able to lead and motivate others in business changes
Motivates and empowers others. Takes accountability for own performance. Seeks out opportunities for leadership and development. Trains, coaches and mentors others
Possesses an authentic leadership style in developing, mentoring and motivating employees to create and sustain a high performing team
Has a good eye for talent and builds bench strength within an organization
Able to delegate, prioritize and manage the work of others. Balances competing priorities, scheduling issues and deadlines. Delivers effective feedback. Manages cost, quality and expedience
Communicates clearly and professionally. Contributes to a positive internal and external customer experience. Maintains composure in challenging situations. Collaborates with others
Possesses a sense of urgency in resolving issues. Proactive working style
Proven track record in effectively building relationships with others at all levels
Strong business orientation with financial acumen
Highly ethical; embraces and displays integrity in all matters
Ability to travel is required
Capital Budget- Primarily technology systems environment
Operating Budget - $12M

158

Qr-senior Cargo Customer Services Agent Resume Examples & Samples

Ensure full compliance at all times
Reconsolidate booking request from freight forwarders and direct customers
Coordinate with all regional stations and GSAs to ensure the input accurate booking data
Coordinate service recovery to protect customer experience
Produce weekly, monthly customer experience related reports
Distribute cargo related information to all concerned parties
Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time, and correct priority is given

159

Customer Services Associate Resume Examples & Samples

Understand policies around order management and customer inquiries processes
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits
Fluent in English and German
Pharmaceutical industry experience preferred
Strong customer services background and skills
Strong quantitative and analytical skills

160

Customer Services Team Leader Resume Examples & Samples

Recruit Customer Service Advisor (C.S.A.) staff, carry out staff appraisals, and ensure continuous development of staff. Manage sickness, absence and disciplinary issues.-Maintain the Concept, and telephone directory databases
Ensure that Customer Service Advisor staff are given clear guidance to enable them to accurately decide the priority of a call in accordance with the PMS.-Production of Periodic and Ad-hoc Management Information reports for Performance Measurement and Service Improvement Purposes
Continuous liaison with all Service Heads to ensure the appropriate communication protocols are maintained
Overview the incoming requests to the helpdesk to achieve accurate assignment of different types of requests
To liaise with shared services such as IT and IS to maintain database integrity and disaster recovery plans.-Undertake workplace inspections and risk assessments on a regular basis within the areas of responsibility
Ensure the requirements of H&S, Sustainability and quality assurance are implemented and maintained for the area of responsibility
Develop, implement and maintain administrative systems (using IT where appropriate), which positively contributes to the effective and efficient management of information
To participate in continuous professional development
Take responsibility within the Trust’s and Carillion’s Fire Safety Procedures
Assist in the co-ordinated response to emergencies in a proficient, timely and professional manner
25 days annual leave + 8 bank holidayswith the opportunity to buy more holidays once you have been with a for a short while
BUPA Healthcare Insurance (single cover with option to 'trade up' to cover your family
Pension Plan
Carillion 'Thank You' Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands

161

Italian Speaking Customer Services Assistant Resume Examples & Samples

Ensure efficient creation of hardware repair RMA’s for replacement devices throughout the UK and Europe
Ensure appropriate billing is raised, and applied to customers
Providing their Line Manager with key information detailing performance Indicators and also issues affecting our clients
Ensuring KPIs and contractual SLAs are met for all clients
Issuing of Swap requests, for replacement devices of the UK / I business
Focusing on excellence of service delivery at all times for all our clients, ensuring that we retain our key clients
Ensure regular communication with our 3rd party warehouse for deliveries of our product and services
Supporting Service Delivery and Account Management in attending client meetings to improve working relationships
Experience of Customer Service/Support Environment required
Good communication skills, and ability to work with customers
Knowledge of the payment card industry is advantageous
Driven focus on challenging targets and goals
English and good knowledge of Italian language is required

162

Customer Services Project Specialist Resume Examples & Samples

Identify opportunities, scope projects, prioritize tasks, and communicate between organizations
Meet with business leaders daily to communicate progress and identify new opportunities for improvement
Documents the different steps of project planning including process maps, requirements, and execution plans
Ability to identify and improve different technical processes
Strong process improvement mindset
Exceptional critical thinking and logic skills
In-depth knowledge of process mapping tools (Visio or Lucidcharts)
1-2 Years of IT or Project Management experience
Experience working in or around a call center

163

Manager Customer Services Resume Examples & Samples

Ensure customer retention and a high level of customer service
Connect the organization, customers and daily operations
Goal setting for employees and the department
Providing on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention. Serve as liaison with other departments in the resolution of day-to-day administrative and operational issues
Responsible for Client satisfaction surveys and Customers feedback process, ensuring proper and timely follow-ups with customer and relevant internal stakeholders
Responsible for revenue execution and ensuring that all aspects of customer contracts are delivered as per customer and CAE expectations
Accountable for the Customer Pre-operation process (On boarding) from the Sales handover to the operational teams to deliver the required training
Participate in the development of operating goals and objectives for the Customer Service department and employees; recommends, implements, and administers methods and procedures to enhance operations. And responsible for the Customer Service Department Cost Management
Create strong relationships with Customers to increase business levels. Forecast the level of business/revenues expected from existing customers. Supports constant interaction with customers within the TCs to monitor and improve Customer satisfaction
Analyze customer service needs and current delivery systems and programs, and develops and coordinates the implementation of new and/or enhanced customer service systems and programs, as appropriate

164

Customer Services Assistant Resume Examples & Samples

Reporting to the Customer Service Manager this role is to ensure the Service Centre understands and satisfies its Customer requirements. The roles responsibility to provide solutions to a Customer issue from receipt to final resolution. The role is to ensure DX Delivers Great Customer service – Every time
Strong communications skills both written and oral with good networking skills with the ability to create relationships internally and externally
The ability to escalate and recommend improvements
Previous software operating skills applicable to the role including MS Office
A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner
Ability to remain focused in a pressurised environment

165

Library Customer Services Assistant New Resume Examples & Samples

To participate in the organisation and delivery of community engagement events and activities as well as in preparing and mounting displays to promote stock and services as directed
To complete actions associated with stock performance such as Collection HQ
To contribute to achieving service-wide initiatives and objectives

166

Library Customer Services Assistant Saturday New Resume Examples & Samples

To communicate courteously effectively with all customers, using discretion and initiative, whether in person, by phone, or in writing, seeking innovating ways to meet their needs
· To deliver and support other library events including setting up and preparations of spaces for events
To assist with the upkeep of the computer database, maintaining borrower and material records
To calculate relevant charges, fees etc. and to handle cash or cheques from the public in payment of fines, charges and other monies, and to ensure that all money is properly accounted for
Proven commitment and understanding of the needs of a customer-orientated service and of the need for high standards of customer care
Good ICT skills to ECDL standard or equivalent

167

Customer Services Executive Resume Examples & Samples

Inputting all delegate registrations for conferences onto our database within 24-48 hours of receipt and following up those registrations with confirmations and invoices
Raising invoices in three different currencies. Different charges apply for each conference and each type of delegate; the successful candidate will be able to familiarise themselves quickly with the various charging principles
Credit control – ensuring all delegates pay their invoices before the events
Responding to and resolving the variety of delegate queries
Ensuring all event printing is completed including speakers signs, handouts and delegate badges
Onsite assistance during registration for all London conferences (where possible) and possibly one or two conferences overseas
Other ad hoc duties as required
Graduate degree
Applicants should have a minimum of one year’s office experience
Applicants will have good experience using databases and have an exceptional numeracy level
Ability to learn how to use our in-house database system quickly and efficiently (Salesforce)
Applicants will be confident and positive individuals with excellent interpersonal skills and the ability to multi-task effectively

168

Agent Customer Services Resume Examples & Samples

 Provides a consistently high quality customer service and ensures a seamless experience at all contact points
 Performs a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
 Performs all security functions where passenger contact is involved, i.e. checks passengers’ documents and screens passengers at check-in and at the departure gate
 Works closely with and takes instructions from the Lead Agents responsible for the flight/work areas/shift
 Conducts relevant administrative duties e.g. ATAC, pre-flight and post flight departure
 Represents AA by adhering to the uniform standards and by adopting a customer focused approach at all times
 Promotes and sells AA services and products to our customers
 Attends and completes all compulsory training by given deadlines (e.g. SAI and DG)
 Adheres to and promotes safe working practices all times
 Carries out any other reasonable duties consistent with the post
 Must have excellent interpersonal skills
 Must have a solution orientated approach
 Ability to resolve conflicts within time constraints and without losing control
 Ability to handle stress effectively and work with minimum supervision
 Must have a strong customer focus and enjoy face to face contact with customers
 Must be a representative of the company at all times
 Must have a well groomed appearance & adhere to the uniform standards at all times
 Must be willing and able to work in a shift environment (including weekends, bank and public holidays)
 Must be reliable and punctual
 Must comply with all AA policies and procedures
 Ability to communicate both written and verbally in English and local language (if applicable)
 Must be GSAT trained and have all qualifications required for security
 Must have excellent SABRE skills in identified areas of Customer Services
 Must be willing and able to successfully complete all relevant
 Computer knowledge including Microsoft Word, Excel and email

169

Team Leader Customer Services Resume Examples & Samples

To coordinate the overall operation and act as highest point of escalation on the day (in GM/ASM absence)
To conduct ticketing/gate/check-in/bmas functions (as required at the station)
To be qualified and act as ISC or perform Ground Security Coordinator (GSC) functions (at other stations as required)
To lead and direct employee and vendor activities, i.e. work with ASM/GM to provide clear and coordinated leadership to a team of customer service agents and ensure that vendor and contractor employees carry out their duties in accordance with contractual agreements
To ensure dependability and quality of company standards
To resolve customer issues
To be the Ramp vendor liaison and coordinator to ensure the vendor is performing to require standards
To interface with Crew/IOC when needed
To substitute for ASM/GM in his/her absence to provide a single point of leadership for the airport team, i.e. being contactable and responsible for the operation in the ASM/GM’s absence, to take full responsibility for provision of management reports, to liaise with vendor and airport and other local authorities
To ensure compliance with internal controls ICM and other audits
To complete station administration duties and daily/monthly reports
To coordinate daily work schedule (ensuring appropriate shift coverage) and the preparation of time sheets/cards
To support ASM/GM in the recruitment of staff
To actively contribute to the agent performance review process
To monitor, document and assist in the management of agent attendance issues
To enforce compliance with agent uniform/dress/grooming standards
To lead employee engagement meetings
To ensure required training of station and contractor staff is completed, monitor compliance and is reported as required
To undertake any other duties which are consistent with the position
This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
Strong working knowledge of the company’s reservations/customer service systems
Excellent communicator & effective listener
Excellent knowledge of the company’s customer service policies, procedures and standards
Ability to adapt and take control in unforeseen circumstances such as OSO (off schedule operations) situations
Must be dedicated and committed to the job and enjoy working with the public
Must be able to motivate employees in working as a team
Ability to work under pressure and with minimum supervision
Adaptable to change, team player
Must be reasonable, trustworthy and reliable
Self-motivated and open to development
Willingness to work in a shift environment (including weekends/ bank holidays)
Must be able to communicate in both written and spoken English and the local language (where applicable)
Willing and able to travel to HDQ and within ACE region

170

Specialist, Customer Services Resume Examples & Samples

Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgt
Engage with External Vendors - Forwarder and Services Provider to solve customer issue
Engage with other departments - e.g: Sales, logistics, Technical Support etc to work on process improvement
Interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
Verify and investigate into customer's complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement
Bachelors' Degree in any field
Strong leadership behavior and drive for results
Excellent telephone and communication skills -English Language. Able to speak Thai is an added advantage
Ability to communicate with all levels within an organization
Strong customer service, ethics and ability to be empathetic and accept ownership
Well-developed problem solving skills
Goal/Career oriented and self-motivated
Able to work under pressure with minimum supervision
Willingness to work in ANZ shift timings

171

Manager Business Analytics Customer Services Resume Examples & Samples

Develop, implement and manage a robust analytical reporting and performance framework for the EMEA Customer Service (CS) organization
Promote and drive analytics-based business approach and mindset in the organization
Deliver improvement initiatives, harmonize solutions and drive best practices
Support business case writing based on analysis of business needs
Implement solutions to measure progress and success
Provide and effectively present new insights to business management based on data analysis and enhance fact-based decision making
Drive and lead the alignment of business analytics activities, the knowledge & tool transfer across the EMEA region to ensure a more efficient and cohesive reporting process
Act as CS subject matter expert and provide support in analytics projects with deep analytics knowledge and best practices
Work closely with the Strategy & Capability team on x-sector dashboards and alignment of KPIs
Lead analytical projects across the region
Master’s degree preferably in mathematics, economics, finance or engineering
6 to 8 years of business intelligence experience preferably in Supply Chain and/or Customer Service
Proven ability to analyze and interpret data, deliver operational and strategic insights as well as communicate the results in a clear and logical manner to a range of audiences
Experience with advanced use of various analytical/statistical and visualization tools (preferably Tableau) to optimize business processes with documented business results required
Demonstrated leadership and project management skills, ability to influence and provide guidance to peers and seniors
Strong communication & influencing skills, ability to “tell stories” based on analytics, adjusted to the audience
Ability to connect and effectively collaborate across a diverse group of business and cross-functional stakeholders as well as in virtual team
High level of computer/software literacy and presentation skills
Driven by results & excellence in the job, mentality to make things happen
Act with a sense of urgency and deliver critical reports and analysis on-time
Ability to work in a matrix environment with minimal supervision
Language skills: English (Mastery), other languages are an asset
Role preferably based in: UK, Germany, France, Spain, Italy, Czech Republic, Switzerland or Belgium
20-40% travel required

172

Customer Services & After Sales Manager Resume Examples & Samples

Lead a high performing customer facing and service team. Coach and provide feedback to the team as necessary to ensure all customers are given the full Burberry Experience in line with brand strategies
Accountable for the Customer Service and store Services Teams (Personalisation, Hosts and Tailors)
Communicating and coordinating all service related activities
Resolution of escalated complaints in a timely manner
Provide and maintain a frame work for Store Hosts to support the Customer Service Team and to ensure full collaboration
Ensure all customer data captured for after sales related services meet expected compliance
Influence stock requests decisions to meet customer expectations in resolving After Sales related issues
Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
Always maintain a good understanding of competitor after care and after sales services
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
In partnership with In store Trainer, ensuring team training needs are articulated and a consistent store training calendar followed for team development
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and mid-year and annual performance conversations
Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures
Personally and through the team strengthen customer relationships to create an environment where the best interest of the client is most important
Awareness and knowledge of our brand and the wider luxury world
Be the brand ambassador by exhibiting passion for the Burberry brand, strong product knowledge, experience and deliver sound advice on product
Ability to recognise and assess challenges and constantly develop new strategies to achieve operational excellence

173

Customer Services Assistant Resume Examples & Samples

· To participate in the day-to-day provision of a first level enquiry service, answering enquiries using a range of resources, referring them to senior staff or liaising with staff in other teams as appropriate
· To deliver children’s activities such as story time and rhyme time
To calculate relevant charges, fees etc and to handle cash or cheques from the public in payment of fines, charges and other monies, and to ensure that all money is properly accounted for
To assist in the training of new staff, workplace students and volunteers
To undertake any other broadly analogous duties as required

174

Customer Services Team Manager Resume Examples & Samples

To ensure the Customer Services Department is working as efficiently and cost effectively as possible within an agreed budget and on a 24x7 basis. To ensure delivery of all contractual performance levels as stipulated in the PMS
To have a full understanding of PMS to ensure the development and implementation of working procedures in order to deliver a quality service to the Trust and the FM Management team
Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding
Ensure that Customer Service Advisor staff are given clear guidance to enable them to accurately decide the priority of a call in accordance with the PMS
Production of Periodic and Ad-hoc Management Information reports for Performance Measurement and Service Improvement Purposes
Take a proactive approach to work with the Client and colleagues to continuously improve Service Delivery and Professionalism. To participate in any future development of the PMS for switchboard and helpdesk
To liaise with shared services such as IT and IS to maintain database integrity and disaster recovery plans
Undertake workplace inspections and risk assessments on a regular basis within the areas of responsibility
Develop, implement and maintain administrative systems (using IT where appropriate), which positively contributes to the effective and efficient management of information.-

175

Customer Services Concierge Resume Examples & Samples

Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements
May answers the telephone or may operates a console type telephone switchboard to receive, place and transfer calls. Takes and relays messages, answers inquiries and provides information following established procedures
Uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction
Interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business
Acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service
Actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up
Uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services
Offers vehicle loading assistance to customers with special needs, and/or as requested
Partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed
Proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience
Conducts store- walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition. Works with appropriate sales team, if necessary, in brining the area up to NEX standards and customer-ready shopping state
Shares store/department communication with staff weekly via communication board located near the time clock as well as managers who are returning from leave
Interacts regularly with customers to promote and educate on the military STAR/MC program. Ensures that the processing of all applications adhere to NEXCOM PII standards
Maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis
Acts in a support capacity to the NEX Guest Services Concierge Supervisor ensuring duties are carried out, and action items that result are completed in a timely manner

176

Qr-customer Services Supervisor Resume Examples & Samples

Relevant Tertiary, Trade, Vocational Qualification or Equivalent
Must have a minimum of 4 years of job-related experience
Ability to produce accurate work under light timescales
Experience of providing high customer service
Must have a high degree of self-motivation and a flexible work attitude
Managerial and people management skills
Fluent in English and/or Arabic
Strong interpersonal and communication skills
A good standard of IT literacy

177

VP-customer Services Resume Examples & Samples

Provide direction and oversee Customer Service operations in Flint, Detroit and outsource vendor staff in Ohio and Maine, including the planning, coordination and development of functions that impact divisional and corporate goals, strategies and objectives
Achieve and maintain call center industry benchmark performance across all departments/geographies to support attainment of Medicare 5 STAR and J.D. Power awards
Ensure all regulatory compliance requirements are met at all times within Customer Service departments
Serve as Corporate Liaison to the Client Services Committee of the HAP Board of Directors
Develop and manage departmental budgets and develop a broad based divisional budget strategy incorporating both long and short term corporate objectives
Identify and lead corporate strategic initiatives that directly affect Customer Service functions
Maintain high employee engagement levels through active management of existing staff, effective recruitment of new staff, and effective communication methods
Maintain strong relationships with union leadership and ensure effective collaboration between HAP and the represented staff
Development of Service Excellence policies and procedures in accordance with other corporate areas and HFHS relative to the entire HAP population
Decision Making: Seeks and organizes information; develops and considers alternatives; takes or initiates action; draws upon personal experiences
Quality Orientation: Embraces continuous improvement in the development of high quality products to deliver service excellence; utilizes technology improvements, value-added products, customer responsiveness; influences positive employee attitudes
Relationship Building: Acts with integrity; maintains mutually beneficial relationships with customers, superiors, peers, team members, other departments and functions to achieve organizational goals
Service Excellence: Intentionally and consistently provides impeccable service to internal and external customers; successfully delivers on service promises at every opportunity
Bachelor’s Degree in Health Care or Business required
Master’s degree in health care or business or related field preferred
Minimum of five (5) years in health care or insurance leadership
At least three (3) years in a director level managerial position
Experience interacting and building relationships with organized labor groups preferred
Definite managerial skills, experience translating strategies into operational plans and executing operational plans
Demonstrated communication, analytical and decision making skills
Ability to comprehend and suggest modification to technical computerized systems
Ability to develop a good understanding of the health care system and the HAP provider network
Basic understanding of accounting principles
Comprehensive understanding of data base oriented computer systems
Definite human relations management skills
Active participation in local, state or national professional organizations is desirable
Intermittent evening/weekend assignments based on business needs

178

Workforce Manager Customer Services Resume Examples & Samples

Overall responsible for the planning, scheduling and real-time management of all staff for the CS contact centres in the EMEA region (for both operational and support roles)
Leads the regional WFM team in closely monitoring trends and daily activities compared to forecast and then adjusting staffing levels in response to operational needs on a timely basis
Provide the regional management with direction on staffing, scheduling and operational resources across all EMEA contact centres, along with providing a global perspective
Acts as the main point of contact for regional management on capacity planning issues such as seat utilization, upcoming staffing needs, office composition, shift patterns and adjustments
Stay connected with the Global WFM team to share best practice and identify opportunities for improvements – aligning activities across regions
Acts as the main point of contact for the Global WFM team, to generate realistic and effective staffing forecast plans and achieve alignment in staffing, scheduling and planning priorities
Work with the global talent acquisition team to coordinate the planning and hiring of new employee resources
Lead the EMEA workforce team to ensure targets are achieved and staffing issues are resolved
Identify opportunities for process improvements within the workforce planning team
Conduct performance appraisals and feedback sessions for the EMEA workforce team
Extensive background in workforce management applying various methods & principles in practice
Ability to gather and analyse statistical data and generate reports
Analytical/technical aptitude in process and work flow optimization
Team player with a genuine interest and proven talent for coaching and developing others
Strong people management skills including managing culturally diverse teams
Excellent written and verbal English communication skills
Proven analytical, planning and problem-solving skills
Excellent organizational skills and ability to meet tight deadlines in an environment with competing priorities
Keen attention to detail and accuracy
Ability to operate in a fast pace, dynamic environment and able to work under pressure
Minimum university educational level or equivalent
Able to travel 25% of the time

179

Customer Services Administrator Resume Examples & Samples

Effective written communication skills
Excellent numeracy skills
Computer skills including Word, Excel and Outlook
Ability to work individually and as part of a team

180

IT Customer Services Analyst Resume Examples & Samples

Usersupport (Remote and on-site)
Phone Support
Incident- and Taskhandling/Master Data maintenance
Computer installation and configuration via automated software distribution
Blackberry & iPhone Support/Administration
Office 2013/2016 Support
Windows 7/Windows 10 Support
Completion of HTL, FH, community college or degree from recognized IT program or equivalent work experience
Work related internships in IT Customer Support departments preferred
Experience in Microsoft Operating Systems (Server & Client)
Experience in the installation and configuration of soft- und hardware
Good Office 2013/2016 knowledge
Good analytical and problem-solving skills in complex contexts
Profound German and English communication skills
Team spirit, good communication skills, very good interpersonal skills and the ability to work under pressure
High sense of responsibility
Organized and structured working methods
Availability for 15-20 hours per week (2-2,5 days á 7,5 hours)

181

Senior Manager of Customer Services Fuso Region Mitsubishi Fuso Resume Examples & Samples

Parts Sales Region 3
Special knowledge
Japanese level : Japanese language skills are preferred

182

Specialist, Customer Services Resume Examples & Samples

Responsible for end to end solutions for post-sales service to customers
Review and distribute cross functional information
Directs customer calls to the proper location and department
Provides options for those customers who want to return Dell products
Negotiates with customer using various tools and techniques provided by Dell
Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
Deescalated customers situation

183

Manager of Service Support Team Customer Services Resume Examples & Samples

Maintains good working relationships with appropriate internal and external DHL customers
Is flexible and continuously responsive to changing business and user requirements
Provides reporting and escalation path to the departmental Management
Provides verbal and written technical reports to specialists on aspects of system status. Provides non-technical reports to users and managers
Delivers team objectives to agreed OLA/SLA
Supports and complies with the ITS Run processes
Identifies and rectifies the full range of operational exceptions and error conditions and manages sensibly and responsibly the resolution of unexpected or extraordinary events or incidents
Ensures that users, specialists and others are kept informed of progress and status using appropriate methods
Contributes to departmental policy, procedures and practices
Supervises all daily activities
Schedules tasks according to priority
Monitors individual performance and provides technical guidance to team members as required
Ensure development of people through a comprehensive training plan for direct reports and subordinates
Result oriented personality
Pro-activity & Self-motivation

184

Supervisor Customer Services Resume Examples & Samples

Focus on abnormal case and give suggestions for CS daily operation if need
Provide supervision to customer service staffs to ensure the handling procedures as laid down for the customer are properly followed
Lead, motivate and supervise customer service clerks to ensure their performance is aligned to stipulated standards
Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets
Coach and appraise customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
New CS training, work arrangement, emphasis on processes and WMS
Work with account team to check the monthly billing
Trouble shooting for any urgent of special case during daily operation

185

Customer Services Specialist Resume Examples & Samples

Contribute to the development and delivery of a superior customer experience at each touch point across the Post Schools customer value chain, and assisting Schools customers where required
Resolve all Post Schools Customer Enquiries from initiation to successful completion
Assist with first line Technology Support for all digital product and learning solutions deployed, based on seasonal peaks and service growth where required
Maintain knowledge of all business systems, processes and business rules to ensure the effective handling of all customer enquiries to meet specified KPI’s
Work co-operatively to enable the successful implementation and on-going support of all customers through any customer experience model developed
Comply with all Service Levels communicated, as defined by the business priorities and strategy
Work co-operatively with the deployment of effective CRM principles, procedures and reporting
Attend in-house training events for the team around system upgrades, existing and new products; together with the implementation of improved workflows
Communicate with all Pearson teams to enable effective resolution of enquiries
Conduct on-going market analysis and research campaigns as required
Create an environment conducive to the immediate response to all customer complaints received directly or indirectly, with service levels exceeding the customer expectations
Work collaboratively with the Customer Orders Team, within an atmosphere of respect and open communication
Possess excellent communication, enquiry handling, conflict resolution and calm, tolerant listening skills
Work independently within a framework of general instruction
Openness to new ideas, opportunities and continuous learning
Able to remain calm and maintain standards when working under pressure for extended periods of time
A business understanding of the Schools Customer value chain, product & services, pricing, account management and distribution including
2 years experience in a customer services or sales & marketing environment
An understanding of the Post Schools environment, processes and customer requirements
An understanding of digital product and services offered
Proven experience working in both product and service based areas of organisations, ideally with technology as the enabler to migrate clients toward a self-service environment
Relevant qualification and/or experience in Customer Relations/Services or Call Centres
Matric is essential
Computer literacy (MS Office, internet and other business systems) is required

186

Lead Agent Customer Services Resume Examples & Samples

Supervises flight/passenger handling activities at PVG Airport to ensure that all functions are completed in accordance with American Airlines standards and procedures. Lead and supervise the various contractors’ teams and agents
Adapts and executes various leadership and “hands on” functions as the operational needs deem appropriate with flexibility of working overtime on short notice
Disseminates new procedures/rules and provide technical leadership to airport agents as appropriate. Provides reliable technical and procedural support to airport agents through adhoc employee enquiries, regular employee meetings and any applicable training sessions. Takes charge of overseeing required trainings for contract agents and ensures trainings are completed on time without failure
Co-ordinates and assigns airport agents/contractor agents responsibilities in event of flight irregularities or Off-Schedule Operations (OSO). Makes timely decisions, gives clear guidance, and coordinates the entire operations to minimize impact. Communicates across various departments including SOC, BRO, IRM and CAAC to ensure that every flight or customer related irregularity is addressed timely and handled appropriately
Manages daily agent assignments including co-ordination of overtime requests, vacation and work schedule changes to ensure efficiency and productivity are maintained
Produces or completes ad hoc reports requested by the General Manager or his deputy
Constantly reviews operational procedures, identifies areas of improvement, and proactively presents recommendations to the General Manager
Commits to job roles as assigned on the shift roster or tasks assigned by the General Manager or the Company
Implements TSA Security Directives and Int’l Security Program procedures
Accept trainings relating, but not limited to customer services, security, flight operations, management skills, etc
Monitors and ensures screening and searches of all passengers, baggage, cargo and aircraft cabin is conducted in compliance with the measures set forth in AOSSP, ISP and TSA Security Directives
Challenges and profiles passengers who have suspicious signs and takes appropriate actions
Interfaces with pilot in command regarding the security of the flight and notifies unusual or irregular activities if any
Trains and supervises contracted security personnel who perform aircraft cabin search in the aircraft. Periodically monitors and trains catering search agents at the catering facility
Checks every arrival/departure flight data and information to prepare for special requirements related to the security
Administers all security directives and information and disseminates it to all people concerned as appropriate
Identifies problem areas and reports to GM for his/her review and makes recommendations for changes as necessary
Handles claims and problems related to the security operations and makes periodical reports to GM
Is able to conduct business travel as required by the company and exhibit flexibility in length of trip domestically & internationally
Possesses good command of English and local language(s)
Comprehensive knowledge and understanding of all airport functions, AOSSP, ISP, TSA Security Directives and Information Circular
Must demonstrate strong interpersonal as well as leadership skills
Communicates effectively with all levels of external and internal customers
Has strong computer skills including a solid knowledge of Microsoft Office functionality
Demonstrates sound judgment and decision-making ability
SABRE and Quantum environment skills will be an advantage
Must be adaptable to working hours, be it long term or short term, including weekends and national holidays

187

UK Customer Services Adminsitrator Resume Examples & Samples

Processing customer orders and schedule agreements to the required Service Level
Keeping the customer fully informed on issues affecting service
Liaising with other Thermo Fisher Scientific sites within the UK to ensure the timely dispatch of orders
Updating and maintaining all key customer information within SAP and other supporting systems
Logging and resolving customer queries and complaints, whilst ensuring that departmental processes and procedures are adhered to
Liaising with Sales and Marketing to ensure the accurate application of customer pricing and discounts, whilst adhering to the regulatory requirements of Sarbanes Oxley
Liaising with Freight Forwarders to ensure prompt delivery of ordered items and to resolve any customer complaints regarding late deliveries and damage to goods
Preparing customer quotations
Participating in the Continuous Improvement Programme (PPI), contributing to the development and implementation of improvement initiatives within the department and identify process improvements (Kaizens)
Fulfilling the responsibilities of the position as defined in the Health, Safety and Environmental Policies and associated Codes of Practice. To actively promote Health and Safety awareness of all other employees
Carrying out any similar duties as directed by the UK Customer Service Team Leader and the Customer Services Manager

188

Customer Services Representatives Resume Examples & Samples

Field inbound calls and generate outbound calls to and from customers using a dialer system
Greet all customers and associates on the phone in a professional and enthusiastic manner
Research required information using available resources to locate lead associated with customer
Screen customers with use of an online scripted pitch and a series of pre-written screening questions to determine qualifying status of customer
Must know when, why, and how to route calls to appropriate departments, primarily sales
Accurately document all calls to reflect the nature of the call and any additional required information
Obtain, update, verify and review relevant customer information on file
Send emails in compliance with standards and processes designed for multiple departments
Adhere to scheduled shift days and hours, including designated break and lunch times

189

Library Customer Services Assistant Resume Examples & Samples

Manage requests for the collection and delivery of materials across sites, programming these into the working week for the most effective use of time and ensuring the needs of the customer are met
Provide weekly plans at the commencement of each shift to the service manager regarding the week’s planned route and report progress at the end of each working day
Collect cash and takings from the branch libraries and return to the central library for banking on a weekly basis
Ensure that appropriate records are maintained of all collections and deliveries, and signatures are obtained as proof of delivery
Support the library managers in the re-distribution of stock between libraries
Provide a daily postal collection and delivery service to the public libraries and other sites as required
Undertake weekly and daily routine checks of the vehicle - tyres, all fluid levels, general material state, mileage data

190

Col-rep, Customer Services Resume Examples & Samples

Responsibility for order entry in SAP to ensure next day delivery from DC
Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, ship date, pricing, special delivery instructions
Follow up and taking necessary actions to ensure customer expectations are met. Fully understands the logistic requirements of the customer in terms of delivery, consignment stocks
Takes independent action to develop service improvements with the customer (in conjunction with department and divisional needs)
Following documented procedure for product complaints and non complaint returns
Effectively identifies additional sales/service opportunities derived from regular contacts with customers
Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities
Responsible in cooperation with Territory Manager to cycle the Consignment inventory on agreed timeframes
Get appropriate authorization regarding pricing issues and manage sales deals
Demonstrates strong preparation skills in dealing with customer accounts
Monitors customer satisfaction and reports on issues, maintain customer files
Fully knowledgeable in the company’s policies, procedures and practices
Product/Technical Knowledge: Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information; Expert level of capability with SAP and other software packages
Teamwork: Develops relationships with internal customers to maintain critical communication processes; Close teamwork with Territory Managers and CS Team to enable a total service
Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors - Act as needed to support and facilitate any field corrective action related his/her scope; Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific

191

Manager, Customer Services Resume Examples & Samples

Supervise the team and ensure a smooth operation
Ensure company values and ethics being communicated and practiced within the team
Set short and midterm strategies for the team; drive action and execution
Drive action and execution to achieve KPIs; reduce errors, waste and noise through continuous improvement process
Lead MDI process; resolve daily issues through MDIs; liaise with other departments where necessary; escalate critical matters with Regional Manager
Involvement on critical issues for resolution
Conduct periodic performance reviews (for the team and individuals) and take required actions for improvements
Periodic (quarterly) meetings with key vendors to review service and performance and attend ad hock meetings with vendors on critical matters
Ensure employee development plans are in place for individuals through GPS and performance reviews; ensure succession plans for key positions in the team
Business Graduation from any reputed University
Min 7 years of experience
Closer interaction with sales teams for servicing existing business and winning new business
Implement best practices; implement learning and teaching culture; promote continuous improvements through PDCA process; promote innovation
Business centric approach and an eagle eye for business opportunities
Thorough understanding of the industry, commercial process, product development process and production process

192

Customer Services Resume Examples & Samples

Manage assigned accounts and customers effectively and act as a focal point for incoming customer enquiries ensuring a smooth transition from opportunity to service delivery for all clients
Provide back office support to the sales function; maintaining client records, assisting in the preparation of tender material, assisting marketing activity, helping to organize client visits, providing follow-up on meetings, helping to drafting proposals and contracts, etc
Promote and present the SGS M-Scan Services to Pharma and Biopharma companies during client meetings and occasionally at exhibitions and conferences
Develop effective relationships and communications with all relevant SGS sites to ensure a professional response to client queries and concerns
At all times, comply with SGS Code of Integrity and Professional Conduct
Excellent communication skills – both verbal and written
Experienced working as part of a team contributing positively to shared objectives
Effective interpersonal skills – able to develop positive working relationships with people at all levels, both with colleagues and external clients/partners

193

Senior Quality Analyst, Customer Services Resume Examples & Samples

Provide technical expertise in the detailed analysis, design, and implementation of reporting solutions based on Quality Audit Summary reports, training evaluations, and Pega analytics
Interact with other departments and divisions within Customer Service/HAP to establish consistent interpretation of various policies and procedures throughout the department
Partner with other departments to identify ongoing service or training issues and develop programs to address Customer Service staff needs
Act as a liaison between support departments and Training Analyst regarding performance related issues, keeping open communication to identify additional support needs
Audit cases and inquiries to ensure NCQA standards for services are being met across product line
Utilize statistical data to assist in the development and enhancement of policies and procedures within Customer Service
Prepare analytical summaries to help drive key business decisions
Serve as a resource for Quality Auditors and Customer Service leadership in investigating complex, escalated cases, procedural issues, and related inquiries received from members/providers or support departments
Work collaboratively with call overflow vendor via site visits, onsite, and offsite quality monitoring, for complex problem resolutions and leadership coaching/mentoring
Critical examination and interpretation of NCQA requirements, responsible for data analysis, and preparation of annual NCQA quality report
Member of HAP Pega workgroup collaborating with IS and other end-users to ensure technical compatibility and user satisfaction with Pega. Determining the potential Pega solutions and testing for technical and business compatibility. Presenting VP with solutions generated, and familiarizing him with the new models
Participate in Rapid Redesign and continuous improvement workshops, departmental staff meetings, and other forums aligned to the quality assurance and process improvement needs of Customer Service and HAP
Function as a Super User, responsible for conducting system and some product training for all Customer Service Staff, including quality audit training for new hires
Bachelor's Degree in Business Administration, Education, Organizational Development, or other related field
Minimum of two (2) years of call center customer care experience with demonstrated leadership responsibilities
Minimum of two (2) years experience researching, analyzing, designing, planning, organizing, coordinating, implementing, and performing necessary follow-up as it relates to quality audits and process improvement
Minimum of two (2) years technical training experience
Experience managing information and implementing process change, data analysis and trend reporting
Experience in research and quality improvement
Ability to perform as a Team Player and serve as a mentor
Effectively manage multiple projects providing analysis, rationale, and recommendations
Ability to collect and prepare data for written and/or oral presentations communicating effectively within all levels of the user community
Knowledge of business principles and functions to successfully implement application system requests in a timely and efficient manner
Project management skills including the ability to coordinate activities among various departments and work independently to meet deadlines

194

DMV Customer Services Generalist Resume Examples & Samples

When applying for jobs, please make sure your on-line application is complete
Missing information (Dates of all previous employment, previous salaries, supervisors, contact information, etc.) is an incomplete application and will not be processed
Resumes will not suffice for missing or incomplete information on the on-line application as the on-line application is the primary source document for state recruitment
Persons with national service experience (VISTA, Peace Corps, AmeriCorps) and veterans are encouraged to apply
Unfortunately, because of the high volume of applications we receive, we aren’t able to give status updates, but if you are invited for an interview, you will be contacted directly by the hiring manager

195

Customer Services Specialist Resume Examples & Samples

Generates or records daily requests for placement and/or responds to inquiries regarding treatment options via telephone, e-mail, fax, or internet
Adheres to all performance metrics, schedule adherence, and quality assurance call standards daily/weekly/monthly
Clinical outcomes consistently ranked above the national average
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
Minimum of 6 months related experience required
Basic computer skills and proficiency in Microsoft Word, Excel and Outlook
Ability to work non traditional and/or expanded hours from 6AM to midnight to serve patients and teammates during both emergency and non- emergency events needed
Adheres to all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI) at all times
Travel requirements <10%
Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position

196

Head of Customer Services Warranty & Goodwill Mitsubishi Fuso Resume Examples & Samples

Claims Process
2) HR Development and Issues including manpower development and training
3) Target Agreements and MBOs, Appraisals, etc
Ensure a sustainable environment of Compliance and Integrity in area of responsibility through
Ensuring successful implementation and maintenance of Compliance measures
Reward Compliance efforts and achievements and react adequately and consistently to Compliance failures
Japanese level : not mandetory
English level : Business
Excellent communication, negotiation, coaching skills. Good analytical and data literacy skills. High level of confidence and attention to detail for consistent and effective interaction with customers and internal stake holders

197

Customer Services Engineer Resume Examples & Samples

Performing the technical service operations (installation, repairing, preventive maintenance, modifications, updates)
Understand the prospect customer’s needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions
Development of the processes and to share their suggestions with the Customer Services management to increase the technical service quality and customer satisfaction
Contribute to the SRS infrastructure installation and performing Remote Service via SRS

198

Head of Customer Services Process & Methods Resume Examples & Samples

Process
1) Organizational Development & Process Optimization
4) Regular communications and presentations
Assessing and managing / mitigating risks
Knowledge and experience of customer services (aftersales) business in general, processes, and structure. Knowledge of business management, technical specification of products

199

Manager Operations Customer Services Resume Examples & Samples

Analyzes and validates requests to make updates in systems and thus ensure inventory integrity
Responsible for the updating and integrity of the information entered in the database
Ensure that applications are processed according to established deadlines
Performs reports and status reports as required, at the prescribed frequency
Updating and tracking assets on equipment
Participate in the design of solutions / services related to Maximo (ex: MS Evolution)
Ensures that procedures are followed and understood
Ensures that the process is understood and followed up and recommends areas for improvement
Work with various Bell groups: Service offerings, Projects, Tools, Operations
Participates to new project “Kick Off”
Participates in client calls as required
Bachelor's degree in telecommunications, Computer science, or equivalent
Specific knowledge of the Maximo tool
Knowledge of Excel Intermediate
Specific knowledge of Ipact (Remedy)
Excellent understanding of Bell's key business processes
Strong ability to adapt to change in an ever-changing environment
Excellent teamwork skills
Very good time and priority management
Ability to manage priorities
Ability to innovate and find creative and simple solutions
Concern for the detail
Accountability
Client orientation
Autonomy
French and English spoken and written

200

Customer Services Coordinator Resume Examples & Samples

Enter phone, and email orders for multiple divisions into Oracle Order Management
Respond to customer inquiries via phone, email including making changes to existing orders, proof of delivery, order status, sales contact information
Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
Assist with other projects or departmental tasks as assigned
Excellent communication skills both orally and in writing
Highly proficient using a PC, the internet and MS Office applications especially Outlook
Advanced attention to details
Experience managing inbound calls
Experience entering purchase orders into an order management system
Experience using Oracle is preferred
Positive, can-do attitude
Work successfully in a team environment
Punctual, regular and consistent attendance

201

Inbound Customer Services Representatives Resume Examples & Samples

Successfully completes training to become knowledgeable about the waste services industry and processes, services and policies
Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner
Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve billing questions, service inquiries or cancellations, residential price increases and equipment issues
Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers- concerns are understood, addressed and resolved in an efficient and complete manner
Receives and reviews individual performance metric reports and action plans with manager to understand individual performance
Enters service data into computer for billing and scheduling purposes
Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution
Performs other job-related duties as assigned or apparent
Associates or Bachelor-s Degree
Waste or service industry experience
Are you bi-lingual in English and Spanish?
Good communication skills; able to effectively communicate to all levels of management and customers
Trustworthy and maintains the highest level of confidentiality at all times

202

Customer Services Administrator Resume Examples & Samples

Processing export market orders in line with internal or external customer instructions and within relevant SOPs either via RDG for drop shipments to most export markets or through RDSA warehouse or relevant 3PL for SADC markets
Advising customers of order fulfillment problems and obtain further decision from customers and address order fulfillment problems with relevant internal customers in line with SOPs for speedy resolution
Preparing relevant export documentation in accordance with relevant country customs regulations and submit to customer and customer appointed clearing agent
Obtaining quotations from freight forwarding agents and obtain manager authorization and arranging collection of cargo within defined timeframes to facilitate pre-shipment inspections and/or delivery to customers
Track orders to clearing agent (against waybill) on SAP system for delivery to customer within specified time period
Process and authorize through RDG or relevant 3PL the emergency orders in line with SOPs and handle customer orders and service queries and complaints by investigating and resolving the order delays
Maintain and update all administration systems with relevant customer details and related order and delivery documentation and process and send out customer specifically requested reports within requirements
Carry out the different claims management and recording operations (for both customer and 3PL claims) in accordance with relevant Global and Local claims SOPs and requirements

203

Customer Services Supervisor Resume Examples & Samples

Supervises Customer Service Specialists in a manner conducive to full performance and high morale
Prepares correspondence and prepares employee performance evaluations
Provides constructive feedback and progressive discipline
Reviews and oversees the training of new employees and determines remedial training as necessary
Recommends changes in procedures, prepares work schedules, training materials, productivity reports and procedure manuals
Investigates and resolves complex or difficult customer issues related to customer complaints
Interacts with customers by phone or face to face to facilitate resolution of customer complaints and inquiries

204

Customer Services Supervisor Resume Examples & Samples

Act as key interface to the customer providing day-to-day logistics support
Coordinate with freight forwarders for direct shipment arrangement
Sending final pre-alert document timely
Conduct claims investigation with vendors/freight forwarders/carriers
Create credit/debit notes to customers

205

Qr-senior Associate Customer Services Resume Examples & Samples

Make and confirm reservations for passengers
Arranges reservations and routing for using timetable, airline manuals reference guides and traffic book
Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
Types requested flight number on key board of on-line computer reservations system and scans screen to determine space availability
Issue tickets and PTAs quoting correct fare to reduce passenger complaints and debit notes
Advise of changes in flight plan or to cancel or confirm reservation
Maintain inventory of available passenger space on flights
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
Control cash flow to ensure that the sales report is closed on time
Initiate and promote QR product to generate the revenue

206

HGV Driver / Customer Services Operative Resume Examples & Samples

Previous Driving Experience
LGV 2 (Class C) Licence, Class 1 (C+E) would be advantageous
ADR Licence
Valid Driver Qualification Card (DQC) / Driver CPC
Flexible to cover different shifts
Live within a reasonable travelling distance to the depot
Basic IT and PC Skills

207

Customer Services Supervisor Resume Examples & Samples

Coach customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
Supervise customer service clerks to ensure their performance is aligned to stipulated standards
Ensure all incoming messages from overseas offices relating to customer service support are attended to promptly and efficiently
Handle assignments as required by relevant departments to increase business prospects for the company
Ensure company procedures and policies are followed by customer service staff
Verify and compile statistics relating to the management of customer service
Perform any special duties or projects as assigned by the department head

208

Lead Agent Customer Services Resume Examples & Samples

Supervises flight/passenger handling activities at SYD Airport to ensure that all functions are completed in accordance with American Airlines standards and procedures. Lead and supervise the various contractors’ teams and agents
Disseminates new procedures/rules and provide technical leadership to airport agents as appropriate. Provides reliable technical and procedural support to airport agents through ad hoc employee enquiries, regular employee meetings and any applicable training sessions. Takes charge of overseeing required trainings for contract agents and ensures trainings are completed on time without failure
Co-ordinates and assigns airport agents/contractor agents’ responsibilities in event of flight irregularities or Off-Schedule Operations (OSO). Makes timely decisions, gives clear guidance, and coordinates the entire operations to minimize impact
Communicates across various departments including SOC, BNE RES, IRM and Airport Authorities to ensure that every flight or customer related irregularity is addressed timely and handled appropriately
Produces or completes ad hoc reports requested by the General Manager or his/her deputy
Accept trainings relating, but not limited to customer services, security, flight operations, management skills,etc

209

Customer Services Specialist Resume Examples & Samples

Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information
Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments
Two (2) years hospital or clinic experience preferred. Ability to read, wrtie and speak English fluently

210

Customer Services Rep Per Diem Resume Examples & Samples

Demonstrated ability in the handling of complex issues and strong problem solving skills
Demonstrated composure in stressful situations
Ability to handle multiple tasks and work in a fast paced environment

211

Customer Services Specialist English Night Shifts Resume Examples & Samples

You will be interacting with our end clients from UK who are contacting us via incoming calls/ emails/ web requests related to Honeywell products and solutions (security equipment, fire prevention, energy management, air conditioning etc)
You will be creating, assigning and, where required, dispatching all service requests to appropriate personnel (through outbound calls). You will have to consider the Service Level Agreements to ensure timely completion
Assigning work requests (preventative maintenance, routine service etc.) as required to appropriate colleagues in various departments
Manage (review, monitor and work to minimize) Service Requests, including escalations as required
Providing necessary communication back to customers regarding service requests and service satisfaction
English proficiency is a must as you will be interacting directly with native speakers
A strong interest in building a career in Customer Service field as we are interested in long term collaboration and provide the opportunities for it as well
A true team player who likes helping other teams in their busy time periods
Previous Customer Service experience (around 1 year) in a multinational environment would get you fast on track, therefore it is preferred (not mandatory)

212

Apprentice Customer Services Resume Examples & Samples

Reception – receiving all guests/visitors to the project
Answering and distribution of telephone calls, taking/forwarding messages, dealing with visitors and deliveries
Typing, photocopying and scanning documents
Opening, sorting and distribution of all incoming post and mail, action as necessary
Collection of postage of outgoing mail
Filing (all correspondence including general and subcontractor info, drawings, toolbox talks, certificates etc)
To operate the Helpdesk, take and log calls and allocate work to Interserve staff and sub contractors, run off job sheets and close out job sheets in a timely manner
To liaise with staff to track jobs through to completion, within performance targets
To liaise with customers regarding status of jobs and any queries
To assist in the production of management reports including Monthly Management/ Performance Reports
To submit Purchase Orders for approval
Update relevant documentation
Collate, submit and advise on completion of Security related forms and Questionnaires
Assist in the efficient running of the office operation including Filing, dealing with the Post, Faxes and other administrative duties as required
To exercise due diligence with regard to health & safety for all activities under your charge within the contract

213

Office / Customer Services Administrator Resume Examples & Samples

Oversee the day-to-day functions of General Services Administration/Customer Service, which includes administration of the work order system
Assist Director in developing, tracking and analyzing quality control measures and data to ensure that all departments are delivering quality service efficiently
Assist the Director in ensuring that all departments are meeting financial and general reporting goals and deadlines
Visit each new resident to provide orientation to General Services and to assist with Resident questions, i.e., obtaining additional storage space, instruction in the use of their washer/dryer, etc
Coordinate all requests on campus for special projects and follow through with requests from obtaining proper pricing information, furniture needs, approvals, anticipated completion date and closure
Prepare written evaluations for the Customer Service Coordinators
Training and education programs for staff related to job requirements for specific staff members
Provide disciplinary steps related to problems with all staff, up to and including termination
Custodian of petty cash fund for General Services Department; balance at end of each month
Track and coordinate pagers, cell phones and other common office equipment for the campus
Coordinate and take minutes at management meetings
Oversee file management system
Additionally, perform any duty requested by Management to ensure the efficient and effective operation of the Erickson Living

214

Analyst, Customer Services Resume Examples & Samples

Standard mandarin speaking, good oral & written English
Good service spirit, ready to help others and good summary skill
With a strong sense of responsibility and pay attention to details
Good analytical skills, logical common sense & strong communication skills
At least 3 years working experience in customer service, IT industry would be preferred
Familiar with software reporting tools esp. PowerPoint, Excel...etc

215

Analyst, Customer Services Resume Examples & Samples

Strong responsibility to critical metrics
Identify customer issue owner and make corrective action
Works and lines with other relevant dept on issue fixing
Critical customer issue management

216

Mgr, Customer Services Resume Examples & Samples

Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintenance of a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members
Leads team to create and sustain an operating environment that is reviewing capacity, performance and
Volume trends while being cognizant of service and continuity objectives
Establishes and recommends changes to policies, procedures, processes and tools, which affect global organizations
Oversees real-time management, staffing level requirements, forecasting and workplace scheduling in call center
Provides direct supervision to a large team of operational, production, sales, service or administrative team members or a small staff of professional level team members
Contributes to area by ensuring quality of tasks/services provided by self and others
Accountable for budget, schedule, and results of a project team or work group
Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
Provides training and guidance to others
Resolves data integrity issues
Improves processes
Presents problem analysis and recommends solutions in a creative and logical manner

217

Supervisor, Customer Services Resume Examples & Samples

Manage staffing and maintenance of a diverse and effective workforce within a phone / Email / Chat focused call center environment
Provides direct supervision to a large team of operational team members, responsible for handling end-to-end customer issues related to order status, missing, wrong, damaged or returning items – Post sales queries
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
Ability to handle executive escalations and work towards proactive actions to eliminate ELT level escalations
Serves as liaison between staff, customers, leadership and various departments. Responds to inquiries received through phone, mail and chat contact with customers
Resolves difficult and unique customer questions and complaints, through resolution and closure. Uses multiple computerized systems for tracking, information gathering, and/or troubleshooting
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are maintained correctly
Ability to motivate team and promote collaboration
Drive business defined KPI. Ability to analyze reasons behind gap to goals and drive corrective actions to improve the same
Must be able to multitask and manage effectively in a stressful working environment
Drive Quality, Productivity and other relevant process metrics
Thorough analytical, presentation, development and interpersonal skills
2-3 years of relevant team management experience
Should be open to work in night shifts in a 24x7 environment
Should have an excellent communication skill in English
Should be open to relocate to Hyderabad
Minimum Graduates in any stream. (10+2+3)

218

Customer Services Business Support Manager Resume Examples & Samples

Be Responsible for the realization of the Market business objectives of Customer Services, driving the downstream business execution
Ensure the creation and execution of the Market Services AOP and Marketing plan aligned with key stakeholders within the commercial organization (Market Business Marketing Managers of DI, IGT, US, PCMS, HI and the CS Delivery Organization)
Work with Market business managers to ensure CS orders pipeline creation, the full integration of the services business into equipment sales and supports the District Manager & Account Managers in planning and executing on sales opportunities (CS funnel management)
Degree level education or equivalent
Consolidated Experience in Customer Services business and Comprehensive understanding of Customer Services different business models (services, products and business processes)
Solid Experience with working in a cross functional team within an international matrix organization
Sound Knowledge of complex market / channel structures
Fluent in English, verbal and written in addition to local language
Strong business result orientation, ability to consistently meet and exceed goals. Capable of making commitments, setting priorities and driving execution of corrective actions
Change Management skills and experience, able to drive direct reports and extended teams with leadership
Effective communication and interpersonal skills with the ability to interact effectively with others, building bridges in cross functional teams and within an international matrix organization
Strong analytical / problems solving skills

219

Customer Services Rep-madrid Resume Examples & Samples

Process stock deliveries to sales representatives in Region, as well as inventory transfers
Arrange special deliveries on request
Handle service complaints from customers and/or sales representatives
Follow-up short term consignment stocks with customers and sales representatives
Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
On request, act as back-up for colleagues within the CS team
Fluent English Required B2/C1
EDI Knowlegde will be a plus

220

Customer Services Supervisor Resume Examples & Samples

The Customer Services Supervisor is responsible for assisting the Customer Services Manager in providing leadership and training for employees
This position will be responsible for operational performance during their shift and have departmental responsibility for one or more station departments
Supervise customer and ground service activities
Ensure on-time departure of aircraft and passenger/employee safety on the ramp
Assign people on a daily basis to cover all customer service positions, monitor employee attendance, and coordinate shift coverage for absent employees
Monitor station equipment status and enforce dress code
Complete agent performance evaluations, prepare flow charts and handle recognition and discipline within their department
College education in related field preferred
One to two years experience in a supervisor/leadership role required
Previous airline experience preferred
Knowledge of station operations, ticketing, and ground and passenger service required
Demonstrated diplomacy and teamwork skills
Ability to work a flexible schedule including weekends and holidays required
Ability to direct the work of others in a positive way
Ability to juggle multiple tasks in a fast paced environment
Enthusiasm and willingness to relocate
Minimum age of 18 required
Authorization to work in the U.S. required
Obtain USPS Mail Handling Certification (5 years of residency in the US, American Samoa, Puerto Rico, Guam, or Virgin Islands)

221

Manager, IT Customer Services Resume Examples & Samples

Completion of community college
Certifications in ITIL and Microsoft
5 to less than 7 years of work related experience
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Proven analytical, evaluative, and problem-solving abilities
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
Strong technical knowledge of network and PC operating systems, including MS Windows recent and current versions
Strong technical knowledge of current client network hardware, protocols, and standards, including IP sub-netting and VLANs
Extensive application support experience with MS Office, Exchange, Lotus Notes, mobile devices
Proven experience in IT infrastructure planning and development
In-depth knowledge of applicable data privacy practices and laws
Strong understanding of human resource management principles, practices, and procedures
Strong understanding of project management principles

222

Customer Services Co-worker Resume Examples & Samples

You are motivated and driven to go above and beyond in every aspect of your role
You strive in a fast-paced, team orientated environment
You have a willingness to adapt to change
You are proactive in meeting the customers needs
You are friendly and approachable
You have a passion for developing a career within IKEA
You have an interest in customer services as a business function
15% IKEA discount
Use of the staff restaurant where we provide free tea, coffee and soft drinks, as well as fruit, salad and a healthy choice hot main meal every day. It all starts with the food at IKEA!
Opportunities to learn and grow

223

Customer Services Executive Resume Examples & Samples

Represent Pernod Ricard as required at any Customer Events / Forums ensuring key information is collated and reported back to Operations
Developing strong working relationships with key contacts – Demand and Supply Planning, Commercial, Marketing, Credit Control, Pricing
Establish collaborative relationships with your Customers to drive improvements in Customer Service and support key initiatives
Attendance of key Customer or Commercial meetings as required, providing service level reporting and / or analysis
To process orders within agreed contractual lead times by customer and meeting demand planning, stock control and commercial requirements, also promptly communicating availability and any issues relating to timeliness or completeness of deliveries
To review all claims are reviewed before month end to ensure appropriate reason codes have been updated
To manage relevant Logistics Queries in-line with agreed timings
To ensure that any service failures are recovered promptly and cost effectively ensuring communication of root cause
To escalate any activities/service improvements with the Customer Services Manager
Accurately and timely completion of scheduled reporting and tasks (OTIF, daily orders, EDI extraction, Sales update, returns, due deliveries, SFA transport log, batch releasing)
To escalate pricing queries to the pricing co-ordinators
To file and archive required documents as per legal obligations
Other reasonable duties as required
Good working knowledge of Microsoft Office, in particular Excel and Word
Strong numeracy skills
Previous experience with an ERP system, such as EnterpriseOne

224

Contact Center Manager, Customer Services Resume Examples & Samples

Experience leading people who are responsible for leading people
Must be able to quickly adapt to changing business needs
Able to analyze data and make recommendations for improvement
Able to provide critical feedback in a constructive manner
Experience working in a union environment
Able to advise and encourage people as a role model
Strong technical understanding of CAS
Coach and develop leaders to cultivate employees, including improving work performance, career development, etc
Ensures all employees receive effective, consistent coaching sessions from their leader
Manage, evaluate and improve the effectiveness of Customer Services contact center functions
Communicate, implement and interpret Customer Services policies and procedures
Work to develop a team concept in each work area and develops ways to improve employee morale
Align processes, policies across both Customer Services organizations when possible
Ensures Customer Services contact center functions are operating according to required regulations
Work parallel to the other managers to ensure improved performance on key performance metrics
Hiring of new employees
Address corrective action as necessary
Creates, reviews and adheres to applicable budget(s)
Works with the local union as necessary and cultivates a healthy, productive union/leadership relationship
Work closely with peer(s) at other AES companies to ensure consistency of practices when applicable

225

Customer Services Agent Resume Examples & Samples

Logging support cases on a support database
Resolving customer queries on products/solutions and referring to the Technical Support team as required
Supporting the business by ensuring excellent customer service internally and externally
Accurately updating and maintaining internal records and systems
General administrative tasks as appropriate
Upselling additional services provided by Verifone
Ensuring that all complaints are recorded correctly, helping to deliver excellent service and ensure all concerns are addressed within SLA
Focusing on excellence of service delivery at all times for all our clients, ensuring that we retain our key clients as well as striving for new business
First point of contact for all customers for product/solution support
Good knowledge of the payment card industry is advantageous
Proven track record of working in teams that achieve challenging targets
Excellent customer service skills in order to demonstrate a “Client First” mantra to the team
Able to motivate and inspire others by leading by example
Time Management/Planning & Organisation skills
Management/Leadership skills
Knowledge of complaint resolution and conflict management
Ability to work logically, being accurate and thorough, paying attention to detail
Able to work effectively both as part of a team or as an individual
Self-motivated and reliable
Ability to be objective and think outside and inside the box
Willing to be responsible, take ownership and use own initiative
Not afraid of suggesting change
Ability to multi-task, particularly under pressure, often to tight deadlines and within SLA
Ability to establish time requirements and set customer expectations accordingly
Proficient in Microsoft range of solutions (essential)
GCSE level qualification passes to include English and Mathematics (essential)

226

Supervisor Customer Services Resume Examples & Samples

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes direct supervision of up to 15 customer service representatives
Hires and provides training for new and/or less experienced customer service staff
Investigates and researches escalated customer service inquiries
Education: High School Diploma or GED (accredited) and six years of relevant work experience with two of those years in a supervisory role
Ability to work closely with the internal Resource Mgmt. team related to IEX schedules and forecasting to support teams and functions

227

Customer Services & Volunteers Duty Manager Resume Examples & Samples

Minimum of 3 year history of employment (including information which can be verified for any gaps)
If you do not have 3 years previous employment, a professional reference must be provided (obtained from a Medical Practitioner, Officer of the Armed Forces, Teacher, Lecturer, Lawyer, Bank Manager, Civil Servant etc)
Our Parklife is a Community Interest Company (CIC) with a mission to connect local people to Queen Elizabeth Olympic Park, by providing employment, training and volunteering opportunities
Our Parklife is a joint venture between ENGIE, the principal contractor for Estates and Facilities Management (EFM) in the Park; idverde UK, the parks management sub-contractor to ENGIE; Renaisi, a local Social Enterprise specialising in regeneration; and Groundwork London, a environmental regeneration charity. Together these partners provide the unique mix of local, commercial, social, economic and environmental capabilities necessary to deliver the regeneration legacy of the Olympic and Paralympic Games in East London
To manage the Information Point and our Customer and Mobility Service volunteers team
To manage a team of volunteers on event days
To provide administrative and marketing support to the Volunteer Management as the programme expands
To give a welcoming, efficient, knowledgeable and friendly service
Provide a safe environment for all to enjoy
To provide leadership, guidance and support to volunteers and visitors that visit the Park ensuring a consistently high service is maintained
To take overall responsibility for the Volunteer Team or Visitor Services at the Information Point
To deliver our induction training to new volunteers and manage the administrative tasks following on from it
To deliver relevant training when necessary (It could include the following: Team Leader, Welcome All, Sighted Guide etc)
To provide additional management cover for the delivery of Mobility Services on event days
Good general education (O-level / GCSE or equivalent)
Direct experience of working with the general public on a face to face basis in a customer services role
Experience of working in or in partnership with the voluntary sector
Experience of people management including working with volunteers
Good presentation and training skills
Experience of cash handling, ticketing and sales
Knowledge of issues affecting volunteers and voluntary organisations
Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context
Managing / supervising teams in a busy visitor focused environment
Ability to enthuse, motivate and inspire others
A clear communicator with strong interpersonal and advocacy skills
Well organised and able to prioritise a changing workload
Able to assess a situation quickly and think on your feet
Identify solutions to complex problems
A skilled negotiator able to deploy tact and diplomacy to achieve objectives
Comfortable and used to working in a fast paced environment
Confident IT skills
Experience of Health and Safety management and emergency planning and situation management
A current understanding of access and inclusion issues
Confident, friendly and cheerful with exceptional inter-personal skills
Demonstrable commitment to providing the highest level of customer service
Ability to stay calm and handle difficult situations confidently and sensitively
Smart and reliable with excellent time-keeping skills
Tactful and diplomatic
Demonstrable enthusiasm and passion for Queen Elizabeth Olympic Park
Proven ability to work well as part of a team: flexible and co-operative with a positive ‘can do’ attitude
Proactive approach to learning including high levels of self motivation and self direction
Full valid driving license
Degree qualification or equivalent in relevant area
First Aid at Work
A fluent second language
Spectator Safety knowledge
Additional requirements
The Volunteer Programme and Customer and Mobility Service operates over a seven day period, including bank holidays. Employees are required to be available to work within these times
Post-holders will be expected to conform to personal presentation guidelines and may at times be required to wear a uniform

228

Customer Services Supervisor Resume Examples & Samples

Responsible for coordinating all customer service activities for the Company involving accurate meter reading, billing, customer accounting, meter installation and maintenance, complaint response and follow-up, customer contacts and compliance with applicable federal, state and municipal regulations
Responsible for executing Aqua Customer Operations (ACO) objectives including attaining established statewide ACO objectives and including performance metrics
Develop plans, establish priorities and allocate resources to achieve goals including, but not limited to

229

Consumer & Customer Services Executive Resume Examples & Samples

Capture accurate and timely orders from all Direct Accounts in order to maintain product availability, ensure that stock levels in trade are aligned at all times with BATUK’s cyclic activity plan and that new product introductions, promotional packs and LEPs are delivered to market in the appropriate quantities in a timely manner
Manage order volumes in accordance with pre Budget/CPI allocations and other internal constraints in order to ensure full legal compliance with HMR&C requirements and to maximise the Company’s stock profit opportunity while maintaining product availability in market at all times
Engage in meaningful dialogue with all direct and indirect customers in order to promote BATUK’s corporate image, brand portfolio, communicate POR deals or any other cyclic activities to support field sales activities. Look to provide information on market trends and general tobacco industry issues with the objective of exploiting business development opportunities
Develop a strong working relationship with, and gain the commitment and support of both Direct and Indirect accounts to all Brand and Trade initiatives that BATUK bring to the market
Work closely with BATUK National and Key Account Managers in order to deliver shared goals and objectives in accordance with overall Trade Marketing strategies and plans
Engage in meaningful dialogue with consumers who contact BATUK for whatever reason and seek at all times to promote and support the Company’s reputation in line with the CORA strategy, corporate and social responsibility and brand values; ensuring all consumer contacts are age-verified before communicating with them
Record all consumer queries on the internal Consumer Information Centre (CIC) system and separately record all product quality queries on the European Consumer Complaints database (EuCoCo) for escalation to the appropriate BAT production site
Input Point of Sale Material, working stock orders received from internal departments
Think/Operate Strategically
Make Things Happen
Manage Change
Personal Responsibility for Development
Microsoft office skills
Min 1 year customer service experience
Mathematics & English GCSE C grade or equivalent
SAP skills

230

Customer Services Specialist Resume Examples & Samples

Help generate excitement around SYW services by encouraging members to download our applications and use our services
Act as a SYW Relay Scout to identify other local Stores, Malls, Organizations and Pickup locations that can be added to the SYW Relay application environment
Assists Kmart customers with setting up accounts with various SYW and company applications, as well as navigating the apps and troubleshooting issues and answering questions on how to utilize the apps in the most effective way
Using the SYW Runner app, identifies orders and purchases items using company provided purchase cards
Delivers orders where necessary or hands them off to a predefined delivery service
Interacts with Members (customers) in a professional and courteous manner
Continually evaluates and suggests process improvements
21 years of age or older + may need to purchase alcohol
Vehicle to complete out of store shopping
Ability to form strong partnerships and communicate well with store team members
Entrepreneurial spirit
Experience in outbound selling

231

Office / Customer Services Administrator Resume Examples & Samples

Assist Manager in developing, tracking and analyzing quality control measures and data to ensure that all departments are delivering quality service efficiently
Assist the General Services Director & Housekeeping Manager in ensuring that all departments are meeting financial and general reporting goals and deadlines
Prepare written evaluations for the Housekeeping Team Leaders and staff
Assist as custodian of petty cash fund for General Services Department; balance at end of each month
Track and coordinate cell phones and other common office equipment for the campus
Back up supervisory housekeeping support – IL & CC
Special event coordination and follow up the day of
Assist with supervisory responsibility of team leaders & housekeeping staff along with Supervisors
Housekeeping payroll approval and monitoring
Tracking of all housekeeping time off schedules – sick, vacation, holiday, etc
Scheduling and coordination of housekeeping staff services – Daily and weekly
Assist in outside contractor services – Bidding process, awarding contracts, working with contractors
Monitoring, approval of all housekeeping billing
Fill in for our General Services Coordinators

232

Senior Customer Services Project Specialist Resume Examples & Samples

Work with Manager to evaluate financial outlook, safety, environmental impact, risk, schedule, and quality areas of the operations and maintenance of service contracts, including monitoring
Key Performance Indicators associated with the contracts
Work with Manager to maintain, establish, and grow key customer relationships
Coordinate, write and obtain approvals for procedures
Develop processes and help with implementation and training as necessary
High level of creativity and able to inspire others to grow the business
High level of interpersonal effectiveness to model and set the tone for exceptional customer relations
Current driver’s license
Minimum of 5 years’ experience in related customer service field

233

Team Leader Customer Services Resume Examples & Samples

To oversee all customer service areas and ensure that they are efficiently supervised and they demonstrate an organised and focused Customer Experience
To ensure all Customer Service Agents are provided with operational leadership and their tasks are communicated effectively throughout the day
To ensure that Alternate Interview Methods (AIM) Screening is carried out by Agents. Ensuring follow up with the employee when required providing support and guidance
To ensure daily briefings and Agent development is delivered in an effective manner
To work towards a safe and on time departure by providing leadership and effective communication with all vendors, crews and gate teams
To make instrumental contribution to our customer service operation and work with the team to continuously enhance and optimise the service and performance delivered
To lead and direct employee and vendor activities, i.e. Work with the ASM to provide clear and coordinated leadership to a team of Agents. Ensure vendor and contractor employees carry out their duties in accordance with contractual agreements
To proactively resolve customer issues
To ensure compliance with internal controls, manuals and audit requirements
To support the department with recruitment of Agents
To actively participate in regular coaching & counseling meetings, attendance, performance reviews and development meetings
To enforce compliance with Agent uniform/dress/grooming standards
To ensure required training of station and contractor staff is completed and reported as required
Strong working knowledge of the company’s customer service systems
Knowledge of customer service policies, procedures and standards
Proven Leadership skills
Willing and able to work in a shift environment including weekends and bank holidays
Willing and able to travel according to business needs when required

234

Customer Services Specialist MS Resume Examples & Samples

Provide insightful advice and friendly, hands-on technical support to Kmart members
Educate customers and your peers about Shop Your Way (SYW) Technology Solutions, while independently keeping your own technical know-how up to date
Work with other Kmart staff or independently to convert Kmart Store visitors into loyal SYW Members, SYW Relay and SYW Personal Shopper service users
Work as a SYW Relay Runner to pick up member orders with items located inside Kmart stores as well as other participating stores
Works with Kmart customers to download all SYW apps, with a strong focus on SYW Relay and SYW Personal Shopper, in order meet daily download goals
Performs shopping duties within Kmart store and out-of-store in the form of driving to and visiting stores outside of Kmart to purchase items on behalf of SYW Relay member
Manages orders through the app so that all purchases are collected and delivered on time
Consolidates orders for individual members from multiple stores into one SYW Relay delivery
Monitors Runner app for orders and chat requests, and responds within SLA timelines
Proof of insurance
Associate regularly using personal cars more than 12 times each year for company business must maintain minimum auto liability coverage of: $100,000 per person, $300,000 per accident for bodily injury and $50,000 for property damage
Customer Focus and Teamwork Focus

235

Customer Services Specialist Resume Examples & Samples

Interact with Kmart Members (customers), demonstrating the SYW technology and programs to meet daily in-store interaction goals
Work with Kmart customers to download all SYW apps, with a strong focus on SYW Relay and SYW Personal Shopper, in order meet daily download goals
Assist Kmart customers in setting up accounts with various SYW and company applications, as well as navigating the apps, troubleshooting issues and answering questions on how to best utilize the apps
Using the SYW Runner app, identify orders and purchase items using company provided purchase cards
Perform shopping duties within Kmart stores and other stores by driving to purchase items on behalf of SYW Relay member
Manage orders through the app so that all purchases are collected and delivered on time
Consolidate orders for individual members from multiple stores into one SYW Relay delivery
Deliver orders where necessary or hand them off to a predefined delivery service
Monitor Runner app for orders and chat requests, responding within SLA timelines
Interact with Members in a professional and courteous manner
Continually evaluate and suggest process improvements
21 years of age or older (may need to purchase alcohol for Members)
Proof of insurance (any associate regularly using personal cars more than 12 times each year for company business must maintain minimum auto liability coverage of: $100,000 per person, $300,000 per accident for bodily injury and $50,000 for property damage)
Ability to identify issues relating to members orders and communicate to Member Service Associates for follow up
Embrace change and entrepreneurial spirit

236

Customer Services Administrator Resume Examples & Samples

Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators
Aid in Maintaining Co-Op & Cadbury and or other management systems on a daily basis
Liaise with Technical Hardware or software support when required
Forward any customer queries to the correct personnel & ensure response
Produce effective reports in line with customers and departmental requirements
Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
Aid in Logging support jobs on management systems
To abide by the employees’ responsibilities as outlined in the Company Health & Safety Policy
Any other tasks assigned by line manager

237

Customer Services Analyst Resume Examples & Samples

Serve as customer advocate by understanding requirements, expectations and commitments
Provide quality customer service by prompt and courteous handling and resolution of customer queries and requests received
Acts as the process matter expert and liaison between the customers and business functions including Sales, Marketing, Supply Chain, Technical Support & Credit/Finance
Influence customers to place orders on-time and accurately to enable efficient operational delivery within standard production lead times
Communicate offers, order acknowledgements and order status updates to customer
Prepare and provide Pro Forma Invoices to support order placement and Mitigation Instrument process
Ensure orders are correctly entered in ERP system
Support timely dispatches by coordinating documentation and import requirements as well as proactively managing customer credit
Address and resolve a wide variety of ad-hoc issues that range from order requirements, invoicing errors, shipment priorities, freight forwarder delays, etc
Coordinate all operational credit and administrative tasks such as issuing statement of account, allocation of funds, and reconciliation of account
Support credit limit management by obtaining customer financials, coordinating and securing financial instruments, processing permanent/temporary limit requests and setting customer payment schedules within payment due period
Ensure payments are received on time and manage communication with customers and business functions
Promptly process customer claims, communicating completion and application both internally and externally. Ensure compliant with internal processes
Lead coordination of end-to-end Mitigation Instrument Process for Payment by supporting obtainment of
Lead coordination of end-to-end Mitigation Instrument Process for Security; support obtainment of instrument; review of instrument, collation of functional review, addressing discrepancies / amendments with internal and external stakeholders
Management of Trade Loan System Data (Loan data Entry/Approval) in JDE, PO creation rights
Coordinate dispatch of marketing and promotional materials with business functions and customer
Collect and collate secondary sales data and feedback as required by Marketing
Manage introduction of new customers and changes to existing customers
Prepare and circulate reports, action and follow-up as required
Ensure adherence to the monthly, quarterly and year-end close complying with the deadlines and group standards
Coordinate Counterparty Due Diligence requirements for primary and secondary customers
Execute the Customer Information Change Implementation process for any applicable customer changes
For select countries, provide more in-depth support to Sales Manager including loan processing, participating in business performance reviews, marketing communications, reports/analysis
Collaborate closely with Sales Managers to achieve business specific objectives and goals
Point of Contact for Lubeconnect portal by providing initial support, ongoing training to distributors, communication regarding system enhancements; coordinate problem resolution and administrative updates
Ensure complaints of customers are logged on customer portal and contribute to prompt closure. Adhere to PICASSO procedures for any quality related complaint
Participate and contribute to business initiatives and projects as required
Apply the BP Operating Management System (OMS) to continuously improve the delivery of safe, responsible and reliable operations as relevant
Coordinate Used Oil Analysis process for distributors

238

Customer Services Technician Resume Examples & Samples

Have completed thirty (30) semester credit hours of course work from an accredited college or university; AND
Have had at least three (3) years of full-time experience in the installation, configuration and maintenance of networked computer hardware, software and related peripherals
Possess a valid motor vehicle operator's or chauffeur's license
Pass the complete examination, including the employment medical, established for the class of Customer Services Tech II
Complete the six month probationary period

239

Senior Associate, Customer Services Resume Examples & Samples

Maintains ownership of customer issues until problem resolution
May be responsible for pre-sales and post-sales service to customers
Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support
Acts as a liaison between the customer and manufacturing, sales, technical support and financial services

240

AIG Life Uk-customer Services Team Leader Resume Examples & Samples

You will supervise, develop, coach and motivate your team to ensure that they are aware of and are capable of delivering their responsibilities
You will deliver consistently excellent customer service ensuring TCF principles are maintained
We would expect you to be forward-thinking, looking for ways to continually improve the way we work, and be able to make decisive changes to ensure efficiency in your team
You will communicate directly with your team to make sure they are kept informed of what is expected of them particularly when managing change. Some direct reports are homeworkers so you may be managing them remotely and will be required to travel to see them at times
Be able to demonstrate the ability to resource your team and forecast work volumes accurately up to 6 weeks ahead, as well as with the daily management of work and liaising with other teams when planning ahead
You will undertake monthly 1:1s as a minimum for all your team members
You will manage performance, sickness and any disciplinary issues, and be able to have difficult conversations when required
Display role model behaviours, leadership and organisational skills, and have confidence in making decisions
You will participate in recruitment activities (including making decisions on individuals)
You will need to be flexible with your working hours at times
9% non Contributory company pension matched by up to a further 4% if you contribute too
Private medical & health assessments
Friendly, collaborative, and positive atmosphere
Smart casual dress code

241

Customer Services Team Leader Resume Examples & Samples

Ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
Demonstrated strong coaching and development skills of team members
Self motivated and conscientious
Good organizational and communication skills
Ability to prioritize work load, work under pressure and to strict deadlines

242

AIG Life Uk-customer Services Administrator Resume Examples & Samples

As a member of the General Admin Team, you will be interacting with customers and financial advisors primarily by e-mail to deliver an outstanding service
You will need to be confident at creating professional written communications and have a great attention to detail when dealing with personal, financial and medical information
You will be flexible and enthusiastic to work in a team, identifying the best ways to assist customers and colleagues
You will need great time management skills to maintain the flow of work for your colleagues
You will need to be confident at computer skills with a high level of accuracy and productivity
It will also be part of your responsibility to liaise closely with other teams by phone, both to direct tasks to the correct recipients and to assist with queries from our sales team
We are proud to have the whole team in one open space, allowing for better team communication and collaboration
You will enjoy a modern office, close to Reigate train station with easy parking and an inclusive atmosphere that supplies great coffee and fruit for free to help keep you at your best!
Excellent basic salary, with annual performance related bonus
9% non-Contributory company pension matched by up to a further 4% if you contribute too
10 x salary Death in Service benefit and income protection
25 days holiday

243

AIG Life Uk-customer Services Contact Resume Examples & Samples

As a member of the Contact Team you will be speaking directly with our customers to deliver an outstanding service
You will be confident when speaking on the phone to our customers and be adaptable, identifying caller’s needs and reacting appropriately
You will be energetic and driven, working with a team of likeminded people working towards the same goal, providing an exceptional service to our customers
We have a motivated and involved management team that will ensure you have clear direction and are recognised for your actions
You’ll enjoy a modern office, close to Reigate train station with easy parking and an inclusive atmosphere that supplies great coffee and fruit for free to help keep you at your best!
35 hour standard working week
Friendly, collaborative, and driven atmosphere
Dress code that’s smart casual

244

Customer Services Lead Resume Examples & Samples

Establish efficient order management processes to plan and deliver seasonal order books – including overseeing the order entry (OE) and orderbook reconciliation (OBR) processes
Ensure customer service excellence is provided to the Account by supporting the team of Customer Service Specialists (CSS) to manage services and ensure quick resolution of (logistics) issues
Manage daily/weekly operational performance - set performance targets on key performance indicators and facilitate regular updates/reviews
Lead the internal shipping goal setting process for Accounts including tracking activities
Drive continuous process improvements - identify opportunities on operational/tactical level, conduct root-cause analysis and contribute input to your manager for capability building
Develop thorough understanding of the customers’ operational business issues and work on collaborative solutions to drive efficiency in daily execution
Lead, coach, drive and inspire the team of Customer Service Specialists to deliver against team / Account goals
2-3 years of relevant experience in Commercial field and/or in Operations/Supply Chain
Strong Customer Service/Logistics/Operational experience
Ability to build, coach and monitor a team
Positively embrace and adapt quickly to changes
Demonstrate flexibility when priorities of the team and the business demand it. Challenge your multitasking skills each single day

245

Internship Customer Services Resume Examples & Samples

Improve the maturity of the Customer Services cost model
Define and implement metrics to measure the Customer Services performance
Support change management
Educated to degree Maser 1 level (or equivalent) in Finance Controlling or Accounting or a related discipline
Agility with EXCEL in order to support the switch from EXCEL vision to Digital vision
Ability to run data analysis
Knowledge in Project Management
Ability to prepare and run a workshop
Good communication/networking skills
Negotiation level of English

246

Customer Services Coordinator Resume Examples & Samples

Monitor proper administration pertaining to order creation and shipments arrangement
Answering to customer’s inquires and handling of customer’s complaints Issue
Alert respective parties when there are changes on sailing schedule
Up keeping shipment logs and ESI
Handle customer’s claims for receiving discrepancies and variances
Report to Customer Service Manager
Work Location: Kwai Chung

247

Customer Services Assistant Resume Examples & Samples

Analyzing (level 2)
Applying Technical Expertise (Level 2)
Planning & organizing (Level 2)
Following Instructions & procedures (Level 2)
Completion of secondary education; proven data entry and customer service ability, knowledge of data management an asset
5 years Customer Service experience. Knowledge of Data Management will be an added advantage
Fluent written and spoken English required. Ability to converse in and read in a local language is a definitive asset
Strong interpersonal skills – a team player and ability to work in a multi-cultural and international environment
Ability to work under pressure and meet deadlines
Computer skills’, including internet navigation and various office applications is required

248

Customer Services Technician Resume Examples & Samples

‘Hands on professional’ at the direction of the CSM/HOCS
Pre-visit interaction with customers to ensure total transparency about what will be done and when
Attend appointments as scheduled by the CS team
Source materials in preparation of visits
Manage customer expectations, Manage internal & external relationships
Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes
Ensure all works are carried out in accordance with specific risk assessments and method statements
Build a thorough knowledge of Redrow housetypes and construction processes
Complete work instructions to customer’s satisfaction
Tools – Carry the full requirement and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
Communicate daily with the office and CS Team to update, record completed work instructions, reason for delays etc. Attend office weekly
Escalate / report difficulties as a matter of priority to CSM/HOCS
Feedback patterns of design/specification issues to CSM/HOCS
Materials receipts to be issued to the office weekly

249

Manager Premium Customer Services Resume Examples & Samples

Directs reports include support staff and non-management employees
Oversees large scale food & beverage and housekeeping operations through third-party partnerships
Ensures proper preventive maintenance and repairs of lounges and other company assets
Manages department operating budgets to achieve financial targets and maximize performance
Assists in planning and coordinating construction and refurbishment projects
Completes, organizes or delegates broad scope of administrative work
Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors
Ensures compliance with all audit and regulatory requirements
Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service
Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance
Acts as a local advocate for the high value customer experience
Supports relationships with airline alliance partners and their high value customers
Ensures employee productivity and compliance with AA’s work environment policies
Guides and mentors developing representatives
Demonstrates consistent employee engagement through staff meetings, documented employee recognition and accountability, annual performance reviews and other tangible examples
3 years' face to face customer service experience
3 years’ experience leading people or equivalent experience training
Ability to travel on occasions, including overnight travel
The schedule will require working nights, weekends, and/or holidays as well as extended hours
Ability to build teams

250

Customer Services Specialist Resume Examples & Samples

Execute operational tasks to maintain accurate order book status
Highlight product delays and communicate order book challenges pro-actively
Manage product launches with category coordinator and monitor product delivery dates
Deliver Customer Service excellence to the Teamsales Accounts through quick response time via email/phone availability to questions, complaints, and ad-hoc requests, according to the differentiated service model for our customers (SMD)
Provide input into shipping goal setting & tracking process for Teamsales Accounts
Support the Customer Services Leader to implement best practice tools & processes identified within the team and other Nike departments
Bachelor degree or higher in (Sports) Business Management and/or Supply Chain
Fluency in English, Swedish. Finnish is considered a plus
Consumer oriented with good understanding of sports retail business
Strong Customer Service mindset
Affinity with Football, Team sports
Ability to multitask and manage changing priorities
Ambitious, willing to learn, self-learner
Ability to work independent (as part of virtual team)
Attitude for problem solving
Attention to detail and ability to see the bigger picture
Computer skills: MS Word, Windows, Excel, Power Point, SAP knowledge is considered a plus

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