Support Services Supervisor Resume Samples

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M Bogisich

Mozelle

Bogisich

38984 Myra Meadows

Phoenix

+1 (555) 824 0555

38984 Myra Meadows

Phoenix

Phone

p +1 (555) 824 0555

Experience Experience

Phoenix, AZ

Support Services Supervisor

Phoenix, AZ

Jacobs-Runolfsson

Phoenix, AZ

Support Services Supervisor

Provides feedback to manager regarding general team performance to be considered for performance evaluations
Develop and manage team work schedule to effectively provide support 7 days a week
Provide feedback to manager regarding direct report performance and personnel issues
Develop and manage service strategy to mitigate hardware, software, and network issues
Develops, coaches and/or mentors staff. Assists in the leadership or organization of department meetings and communications. Tracks productivity of staff
Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
Assist in hiring and training of new employees, including bi-weekly 1 on 1 meetings to track and review individual performance and goal attainment

New York, NY

Alewife Support Services Supervisor

New York, NY

Wolff and Sons

New York, NY

Alewife Support Services Supervisor

Assess performance and make recommendations for annual programs such as Talent Review and Year End Compensation
Effectively manage employee performance issues and corrective actions
Ensure that employees are working in a safe and compliant manner
Recognize and appreciate employee contributions and support workforce diversity
Provide effective leadership through
Ensure the use of safe work practices and behaviors
Individual goal setting/performance reviews

present

Philadelphia, PA

Civil Engineering Program & Support Services Supervisor

Philadelphia, PA

Corkery LLC

present

Philadelphia, PA

Civil Engineering Program & Support Services Supervisor

present

Works closely with the Project Manager, Engineering Technician, Production Control Specialist and the Facilities Range and Maintenance Lead
Prepares and provides project packages for Market Research Quotes and Reports, and Purchase Requests along with supporting documentation and staff coordination
Oversees the development, assistance and preparation of US Air Force Civil Engineering documents and documentation in support of the Avon Park Civil Engineering Base Operations Support contract
Responsible to maintains a technical library, maintains project status information and provides and prepares updates for recurring management status reports such as staff calls, work order review boards, and project management reviews
Working supervisor responsible for coordination and oversight of the CE Project initiation development, approval design, oversight of projects and subcontractors supporting projects
Supervises Vehicle Maintenance group responsible for maintaining government owned vehicles and contractor provided vehicles
Supervises Purchasing, Supply and Fuel Support functions

Education Education

Bachelor’s Degree in Business Administration

DePaul University

Bachelor’s Degree in Business Administration

Skills Skills

Strong knowledge of operation functions, systems, policies and procedures for the assigned area
Thorough knowledge of computer applications and/or the equipment used in the assigned area
Good organizational, decision-making, and problem-solving skills
Maintains department quality expectations and standards
Strong interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources
Intermediate knowledge of healthcare A/R, specifically in Medicare billing
Able to multitask and manage multiple priorities simultaneously
Capable of working in a continually fast paced environment

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15 Support Services Supervisor resume templates

Read our complete resume writing guides

Support Services Supervisor Resume Examples & Samples

Manage team of Help Desk Technicians to provide day to day support in the following areas
Desktop– Windows 7, Mac OSX, MS Office, Outlook, Internet Explorer, Google Chrome
Active Directory user administration
Broadband VPN connectivity (Cisco client, SSL)
Company Blackberries, iOS (iPhone/iPad) and Android phones
Various applications systems and user access
PC and laptop build process
Deployment of upgrades
Develop and manage team work schedule to effectively provide support 7 days a week
Provide work directions and mentor staff in efficiently resolving problems
Develop and manage service strategy to mitigate hardware, software, and network issues
Assist with communicating all scheduled and unscheduled outages
Set deadlines to ensure timely completion of work
Coordinate with IT Infrastructure team on escalations and procedures
Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
Analyze metrics to continuously improve Help Desk performance
Perform root cause analysis to eliminate frequent recurrence of issues
Monitor trends and provide weekly IT Help Desk metrics and performance/status reports
Manage Service Level Agreements (SLAs) to establish problem resolution expectations and time frames
Develop policies and procedures that outline how problems are identified, documented, assigned and corrected
Carry out supervisory responsibilities such as interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
Manage additional technology projects as needed or assigned

Alewife Support Services Supervisor Resume Examples & Samples

Ensure appropriate staffing levels and skill sets are maintained
Ensure the use of safe work practices and behaviors
Recognize and appreciate employee contributions and support workforce diversity

Support Services Supervisor Resume Examples & Samples

GIS Systems
Business Analytics (Model financial impacts to identify, size and prioritize business opportunities; comprehend operational challenges, scope current state and baseline key performance metrics etc…)
Management Software (Program Management, Net Books, Cityworks etc…)
Minimum six (6) years of extensive knowledge of principles and practices of management, budgeting, and cost control, preferably in a transportation environment; with two (2) years of supervisory experience
Mastery knowledge of support services management and skill in applying a comprehensive range of principles, concepts, and practices concerning administration sufficient to evaluate, adapt, or modify plans and procedures concerning property facilities, utility systems, buildings, equipment, and associated services
Mastery knowledge of operations management for facilities repairs, renovations, construction and staff relocations to the extent that the incumbent can manage all facets of a facilities program, including, but not limited to, budgetary, contract oversight, customer service, safety, and inspection considerations. Demonstrated project management and leadership experience and a strong background in developing and implementing safety and environmental program by providing oversight for safety and compliance issues
Advanced knowledge of warehousing and inventory management policies, procedures, guidelines and standards; federal, District of Columbia and DDOT policies and procedures relative to procurement, contracting, financial management and personnel management

Support Services Supervisor Resume Examples & Samples

Intermediate knowledge of healthcare A/R, specifically in Medicare billing
Advanced knowledge of ACE/PBAR and/or workflow processes
Proficiency in contract payer methodology, managed care and commercial insurance
Bookkeeping and/or Accounting knowledge helpful
4 year college degree in Business Administration, Finance or Health Administration or equivalent experience
3 – 5 years of experience in Healthcare Administration or Business Office
1 – 2 years supervisory experience
Call Center environment with multiple workstations in close proximity

Support Services Supervisor Resume Examples & Samples

Provide manager with detailed information regarding rep attendance (i.e.: daily absences, tardies, requests for time off)
Continually evaluates processes and procedures for team. Maintains Procedure Manual
Provide feedback to manager regarding direct report performance and personnel issues
Provides feedback to manager regarding general team performance to be considered for performance evaluations
Assist in hiring and training of new employees, including bi-weekly 1 on 1 meetings to track and review individual performance and goal attainment
Insure employees have appropriate training and other resources to perform their jobs
Coordinate necessary schedules for rotating duties and monitor volumes, assigning and prioritizing tasks to maintain SLA
Serve as the backup in the Manager’s absence
Oversees day-to-day resource responsibilities for AUCA FSSC to include the management of internal and external email, fax, and telephone queues, project management, accounting adjustment approvals, and quality assurance. Point of contact for eGain and Cisco phone system
4-6 years accounting experience
2 + years of collections (preferred)
Must have ability to work independently and effectively with little supervision
Must have demonstrated ability for problem-solving
Must have strong leadership skills
Must have strong working knowledge of MS Excel, MS Access and MS Word
Able to interact within a team environment
ARAMARK Uniform Service Collections (Desired)
RAS Operating System (Desired)

Support Services Supervisor Resume Examples & Samples

Provides leadership in facilities service activities that may include, but are not limited to, Facilities Call Center support, work order processing, vehicle rentals, purchase requests, fuel card administration, creation of PowerPoint presentations, arranging team and departmental meetings, and creating reports for key performance indicators
Supports the development and ongoing maintenance of Facilities documents for the Quality Management System
Plans subordinate activities using established guidelines, procedures and policies
Participates in the development and revision of department policy and operating procedures; participates in the development of programs and processes for training personnel
Participates in continuous improvement activities for the Facilities Support Services Department
Develops and maintains up to date accurate documentation of administrative procedures and represents the group with outside agencies
Represents the group as primary contact with internal or external customers; develops and maintains accurate documentation to ensure compliance with security and safety regulations
Participates in the planning, selection, retention, and development of human resources to ensure the availability of the required staff; assesses employee performance and conducts performance appraisals
Typically requires a Bachelor’s degree and six or more years progressive experience. Equivalent professional experience may be substituted in lieu of education
Must demonstrate a basic understanding of Support Services principles, concepts, techniques and regulations
Must possess leadership skills including planning, scheduling, and coordinating work assignments to meet project milestones or established completion dates; the ability to contribute to the development of new processes and; resolve non-routine managerial issues
The ability to work independently or lead in a team environment is essential as is the ability to work extended hours as required

Long Term Support Services Supervisor Chicago RN Resume Examples & Samples

Attend field visits as needed with Nurse and SW Case Managers for complex cases
Assist with operations planning, policy and procedure development and creating workflows
Assist LTSS manager in working with staff members to provide guidance with complex waiver cases, conduct coaching sessions and develop goals
Provide office back up to LTSS manager as needed
Oversee the utilization review process to ensure accurate and timely prior authorizations, concurrent and retrospective review activity
Engage with waiver providers as needed via face to face agency visits
May be responsible for increasing patient adherence through education to optimize heath and minimize complications and exacerbation
Assist with the grievance and appeals process to ensure timely and appropriate resolution
Oversee the weekly productivity of LTSS care management team
Provide back up for waiver trainer and provide 1:1 or group staff training on updated processes
Track staff training attendance and curriculum
Strong time management, organizational, research, analytical, negotiation, and customer service skill

Support Services Supervisor Resume Examples & Samples

Resource management of personnel
Completing and presenting statistical, financial and quality assurance reports
Preparing, distributing and evaluating client and patient questionnaires and assessing verbal comments
Provide on-going training to employees as well as maintain good staff relations and morale
Ensure that all services are carried out in a safe and efficient manner ensuring that all infection control, cleaning and safety standards are adhered and assist with the ongoing analysis of food production and procurement
Participate in menu development, recipe standarization and all work activities related to food service
High School Diploma required. Associate or Bachelor Degree preferred
CSNM designation is an asset
Requires a minimum of 2+years supervisory experience managing in a Food Service or Environmental Services environment
Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff
Excellent customer service, organization and planning skills
Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information

Lab Technician Support Services Supervisor Resume Examples & Samples

Optimally schedules and distributes personnel during periods of varying work load
Reviews specimens to ensure they are collected and processed according to established time and quality standards
Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special and routine tests
Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies
Responds to patient care issues to maintain quality of service
May oversee the collection and documentation of patient fees
Determines the supplies needed for operation of assigned area(s) within the laboratory
Maintains a cost effective budget and keeps current with new products and vendors
Assists in the coordination and maintenance of the laboratory disaster plan
Collects workload data and other statistical data as required
Minimum five (5) years of technical experience in a clinical laboratory
Minimum one (1) year of supervisory experience

Support Services Supervisor Resume Examples & Samples

Intermediate knowledge of ICD9/CPT4 codes and payor requirements
Working knowledge of National Uniformed Billing Code, CPT/HCPC, ICD-9 and UB-04
Intermediate knowledge of HIPAA guidelines
Ability to multi-task
4 year college degree in Business or Healthcare Administration preferred
3 -5 years experience providing leadership and management direction related to areas in the Revenue Cycle , Billing, AR collections or Dispute Commercial processes within a multi-facility environment
Experience as a Patient Accounts Supervisor preferred
Experience with business process redesign desirable
Must be able to work in sitting position, use computer and answer telephone
Moderate travel required

Lab Tech Support Services Supervisor Resume Examples & Samples

Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff
Ensures that work areas are maintained for cleanliness, safety, and aesthetics
Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining
Fosters teamwork and harmonious relationships within the department. Handles and resolves patient and staff concerns in a timely manner
Develops procedures and systems to meet patient care, staff and physician needs
Maintains and updates departmental manuals
Maintain computerized access for all laboratory specimens

Client Operations Support Services Supervisor Resume Examples & Samples

Minimum 4 years customer service experience in a business-to-business environment or technical support experience required
Minimum 2 years lead or supervisory experience required
Minimum 2 years notifications systems or internal notification systems experience preferred

Support Services Supervisor Resume Examples & Samples

Supports the HCA Code of Conduct. Demonstrates behaviors consistent with organization mission and goals
Ensures patient/personal safety by maintaining a safe and therapeutic environment and adhering to Safety Program and Infection Control Programs
Supports hospital and departmental Performance Improvement Goals
Demonstrates and promotes Plaza Medical Center of Fort Worth’s Mission and Values philosophies
Provide a safe, clean, and attractive environment
Accepts accountability and responsibility as a member of the Environmental Services Department
Demonstrates sensitivity to the needs of the bariatric patient
Day shift; rotating weekends

Support Services Supervisor Resume Examples & Samples

Ensures projects are completed on schedule following established procedures and schedules
Monitors department budget, timelines, staffing, space and equipment needs
Maintains harmony among employees and resolves grievances
Resolves errors and complaints from client departments and other managers
Performs ongoing operational tasks for professional unit, as needed
N/A
Release of Information (ROI) experience highly preferred
Experience supervising union staff (i.e. USW/7600) highly preferred
Current or prior staffing/scheduling/payroll experience highly preferred

Civil Engineering Program & Support Services Supervisor Resume Examples & Samples

Working supervisor responsible for coordination and oversight of the CE Project initiation development, approval design, oversight of projects and subcontractors supporting projects
Oversees the development, assistance and preparation of US Air Force Civil Engineering documents and documentation in support of the Avon Park Civil Engineering Base Operations Support contract
Prepares and provides project packages for Market Research Quotes and Reports, and Purchase Requests along with supporting documentation and staff coordination
Responsible to maintains a technical library, maintains project status information and provides and prepares updates for recurring management status reports such as staff calls, work order review boards, and project management reviews
Works closely with the Project Manager, Engineering Technician, Production Control Specialist and the Facilities Range and Maintenance Lead
Routinely conducts coordination and communicates with other Air Force installation activities, contractors, and Avon Park tenant activities
Supervises Vehicle Maintenance group responsible for maintaining government owned vehicles and contractor provided vehicles
Supervises Purchasing, Supply and Fuel Support functions
10 years Air Force Civil Engineering division experience with increasing responsibility
Bachelor Degree is desired

Support Services Supervisor Resume Examples & Samples

Supervise daily operations and activity
Assists and provides direction to subordinates as required
Coordinate multiple operational tasks supporting the department
Interviews, trains, evaluates and disciplines staff
Ensures projects are completed on schedule following procedure and protocol
Resolves errors and complaints
Performs ongoing operational tasks for operational tasks for department as needed

Support Services Supervisor Resume Examples & Samples

Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 20 Medical Collections Representatives
Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation
Undergraduate Degree (or higher) or High School Diploma / GED with 10+ years of equivalent work experience in customer service, auditing, billing, or collections
3+ years of supervising customer service, auditing, billing, or collections experience
Experience in Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
Experience in solving approach to quickly assess current state and formulate recommendations
Experience with Med Series 4

Support Services Supervisor Resume Examples & Samples

Capable of working in a continually fast paced environment
Able to multitask and manage multiple priorities simultaneously
Works with Sales and internal departments to research and resolve client concerns
Works with external Clients to research and resolve concerns
Trains and supervises Dispatchers and Service Representatives
Assists dispatch (taking calls, handing client issues/concerns)
Monitors employee attendance, punctuality and ensures compliance with standards
Administers biweekly payroll ensuring timely and accurate submission
Monitors and tracks the progress of routes via Roadnet routing system
Dispatches calls to routes via Roadnet routing system
Works with service reps and dispatchers to correct service issues
Audits routes for compliance with protocols and standards
Runs routes when needed during staffing shortages
Addresses employee performance issues/initiates retraining
Maintains and updates routes (adding/moving/deleting stops, updating instructions)
Administers department injury and vehicle accident reporting requirements
Monitors department material inventory and submits replenishment orders as needed
Monitors employee usage of company cell phones and other equipment and ensures compliance with protocols and standards
Escalates issues/concerns to Manager as appropriate
Ensures employee compliance to local and departmental protocols and standards
Ensures employee compliance to Corp Logistics protocols and standards
Ensures employee compliance to Corp Fleet Policies
Ensures employee compliance to Corp Safety standards
Maintains department quality expectations and standards
Maintains a clean and safe working environment

Support Services Supervisor Resume Examples & Samples

Participates in the enforcement of facility policies and procedures and administrative direction related to staff of Environmental Services, Engineering and Maintenance, Respiratory, Food and Nutrition, Telecommunications, Security, Admitting, Radiology, Laboratory and Pharmacy on off-shifts and weekends
Assists with overseeing the departments under the supervision of the Assistant Director of Nursing and intervenes with addressing issues, as necessary
Monitors personnel general performance and takes corrective and disciplinary action, when necessary
Assists with evaluating the staffing requirements necessary to support operations and to perform all the services rendered by the Departments in an efficient and productive manner
Resolves problems/issues requiring administrative authority and/or professional knowledge
Assists with building and maintaining productive inter/intra departmental working relationships to optimize operations
Assists with overseeing day-to-day supply maintenance
High School Diploma or equivalent, required. Knowledge of Operations Management, Environmental Services and/or Support Services as normally acquired through completion of Bachelor's Degree
Minimum of three (3) years Hospital management experience, required
Ability to manage in a diverse environment with a focus on customer service

Evening Support Services Supervisor Resume Examples & Samples

3-5 years of experience as an Environmental Services and Transportation Supervisor
Training and education in Environmental Management
Exceptional customer services skills
Experience in floor care process, carpet care process, terminal (universe) cleaning process, and waste management

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