Executive Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the executive support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Hammes

Alan

Hammes

2090 Kuhic Lodge

Houston

+1 (555) 293 3487

2090 Kuhic Lodge

Houston

Phone

p +1 (555) 293 3487

Experience Experience

Houston, TX

Executive Support Analyst

Houston, TX

Skiles, Schmitt and Hilll

Houston, TX

Executive Support Analyst

Recommend process improvements to enhance and improve service and overall performance
Coordinate movement of conference space and workstations to effectively manage space inventory on a daily basis
Work as a cooperative and collaborative member of a high performing team
Identify continuous improvement opportunities and discuss with the EA Team Lead to facilitate implementation
Provide off-hours support within a team rotation
Personal Workspace (reserve, cancel)
Pro-active, display initiative and work well under pressure

Los Angeles, CA

Executive Support Engineer

Los Angeles, CA

Mante, Block and Erdman

Los Angeles, CA

Executive Support Engineer

Understand network technologies and provide home and office network support
Assisting executives and their assistants with training on IT systems and other relevant technologies
Providing fast and accurate solutions to executive user issues, including: Phone, Email, Web, Desktop, Networking, applications etc
Providing direct end user support for various IT related issues
Liaising with the AV team to provide technical support for Audio Visual system including Video Conferencing and Telepresence
Performing day to day call monitoring and escalation, including procurement
Providing executive technical support for home visits, events and hands on desktop technical support within the business

present

Philadelphia, PA

Executive Support Specialist

Philadelphia, PA

Wiegand LLC

present

Philadelphia, PA

Executive Support Specialist

present

Performs Tier 1 ACD phone support to efficiently handle a portion of the team’s 10K+ calls per year
Performs all services with a very high level of attentiveness and customer focus
Assist in the management of Department intranet pages
Provide coverage for other members of the Department administrative staff
Assist the Executive Area for meeting preparation, catering management, clerical work
Complete any overflow work for the Commercial Bank, including entering Travel and Entertainment (T&E) expenses in SmartSpend
Prepare general correspondence, create Excel spreadsheets, and edit PowerPoint presentations

Education Education

Bachelor’s Degree in Information Technology

Florida International University

Bachelor’s Degree in Information Technology

Skills Skills

Highly professional phone and customer service skills
Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently
Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
Good experience with supporting Windows and Mac machines. High proficiency with supporting Mac desired
Good communication skills. Able to relay information to management and users in an appropriate manner
Knowledge of Microsoft Windows Server and Active Directory
Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
Excellent documentation skills
Performs all services in accordance with documented standards with the utmost focus on quality and timeliness
Knowledge of ITIL standards

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15 Executive Support resume templates

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Manager West Coast Executive Support Resume Examples & Samples

5+ years in a supervisory role, preferably overseeing a team supporting C-Level executives
10 years of progressive IT experience with at least 3 years providing executive/ C-Level support (Bachelor’s degree in Computer Science or equivalent work experience)
Microsoft MCSE and/or Dell certified a plus. Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows
In-depth knowledge of PC, home network multimedia and basic knowledge of Apple hardware
Able to work 24/7 to provide phone and in person support, travel as needed on a short notice and occasionally out of state
Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printers software and hardware related problems
Working knowledge of Networks, Telecom, video conferencing and production/workflow processes
Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
Must demonstrate strong skills in the areas of analysis, organization and escalation
Takes accountability for action items and requests even though including with requests outside of his/her direct control, following up and leaving nothing to chance
Excellent, Customer-service skills, professional presence, and formal business attire are a must in this position due to exposure to senior-level executives
Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation
Passionate and self-driven about staying current with technology changes
Able to interact with other colleagues at all levels in the coordination of day-to-day activities

Executive Support Engineer Resume Examples & Samples

Championing and maintaining exceptionally high standards of executive support
Responding in an appropriate and timely manner to all executive calls received
Providing executive technical support for home visits, events and hands on desktop technical support within the business
Proactive management of potential executive requests and demands for new technology, working with the rest of IT to test, implement and deliver solutions in a timely and resilient manner
Providing fast and accurate solutions to executive user issues, including: Phone, Email, Web, Desktop, Networking, applications etc
Assisting executives and their assistants with training on IT systems and other relevant technologies
Liaising with the AV team to provide technical support for Audio Visual system including Video Conferencing and Telepresence
Performing day to day call monitoring and escalation, including procurement
Meeting and/or exceeding agreed SLA’s and KPI’s
Collaboration with local and global Service Desks, Outsourced 2nd level, Infrastructure, Services and applications teams across the global organisation
Reporting and data analytics as appropriate
A self-starter with strong customer service skills and a can do attitude
Flexibility around core hours and on call working as part of the team
Curious about keeping up to date with technological advances and recommending sensible IT solutions
Customer focus to ensure technical desktop solutions meets business needs, coupled with the ability to interact and work with people of all levels
Demonstrable excellent communication skills (both written & oral)
Ability to identify, recommend and introduce process improvements
Ability to prioritise and organise workload with demonstrated experience of working under pressure and to tight deadlines in a fast paced and changing environment
Demonstrable team player coupled with the ability to work autonomously
Experience and knowledge of the latest technology for both software and devices, especially those relating to mobility, productivity and entertainment across all platforms (i.e. Microsoft and Apple)
Practical experience of Networking, Telephony and Wireless products/solutions and how they can be implemented to solve business/customer problems
Ability to creatively apply technology and existing solutions to meet business requirements
Broad knowledge of Internet technologies and how they can be applied practically to solve business problems
Highly developed and demonstrable research skills
Imagination and confidence to identify, recommend and introduce process improvements
Relevant experience across multiple technical disciplines, such as design, infrastructure, implementation and support
Demonstrable operational and technical knowledge and experience of supporting

Executive Support / Mac Engineering Lead Resume Examples & Samples

Polished and can easily work with executives
Strong Communicator
Great verbal and written skills
Flexible
Have a real sense of urgency
High Energy
At least 5 years of Desktop support experience
Exec Support experience
Experience working with Mac images
MCSE and Apple Certs a plus
ITIL foundation certification or higher a plus
A+ certification also a plus

Executive Support Analyst Resume Examples & Samples

Technical Diploma
At least 5 years experience in Windows XP - desktop
At least 2 years experience in Windows server 2003 knowledge and Active Directory skills
At least 2 years experience in networking and networking architecture
At least 2 years experience in Microsoft office 2000 and 2003 and 2007
At least 1 year experience in application support methodology
At least 2 years experience in customer management and escalation
Certified in MCP in Windows XP

Executive Support Resume Examples & Samples

Performs Tier 1 and 2 ACD phone and Desk side support to efficiently handle a portion of the team’s 10K+ calls per year
Serve as a go to member of the team to resolve highly complex issues when Tier 1 support cannot resolve
Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
Performs all services with a very high level of attentiveness and customer focus
Performs all services in accordance with documented standards with the utmost focus on quality and timeliness
Creates documented standards for team to follow to ensure all team members are aligned in support processes and technical abilities
Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
Able to clearly define issues in the environment and take responsibility and accountability to see the issue through resolution and engage necessary parties to resolve
Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment with little to no direction from leaders
Looks for, identifies and raises awareness incident tends to the Executive Support Manager
Rapidly escalates problems to Executive Support Manager when required
Develops and follows Standard Operating Procedures
Mentors team members in technology and processes to ensure the team is acting as a Together Everyone Achieves More
Provides timely follow up and resolution to clients
Remains abreast of new technologies, resources and tools that can improve and expand the teams and one’s own technical, communication and customer service skills
Identifies innovative solutions and technologies which have a positive impact on the Executive community
Ability to travel domestically and internationally in support of senior executive meetings, events and field offices
5+ years of IT experience with a strong background in Customer Service and End User Support
University / Bachelor’s Degree is recommended but not required
Working knowledge of Mac, Apple iOS and Android devices required

Executive Support Manager Resume Examples & Samples

Assist with day to day management of the onsite Multimedia Executive Support Service, its team and all associated resources
Assist with the management of Firm Leadership Multimedia events
Ensure that client complaints or feedback are dealt with efficiently and effectively, whilst ensuring the client is aware of all stages of progress
Understand the contractual obligations and requirements of Multimedia service contracts
Ensure all budgets are met and managed efficiently
To accurately and quickly diagnose and report problems and faults
Working with Systems Engineers to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum
To oversee the booking and allocation of equipment for events
To communicate daily with the Regional Operations Manager on requirements and the general status of jobs
To ensure all work is performed to Company standards and that quality techniques are practiced
To ensure that all jobs are run to provide a courteous, comprehensive and assistive service for all clients and their representatives
Manage and direct the relationship with business users and associated stakeholders including resolving escalated issues and provide contingency planning
Monitor event performance and review event producers to match resources and skills with demand
Provide remote support and vendor sourcing for regions where event producers are not available or required
Assist in regular reviews of Multimedias Operations vendors and ensure performance is objectively monitored against agreed key performance indicators
Ensure that standards and operational procedures are maintained and enhanced where possible
To work in compliance with the Companys safety manual with safety of self and others in mind at all times
Other duties as required or assigned by company management
A strong underpinning knowledge of multimedia technologies including Video Conferencing and other Audio Visual Systems
Experience in management of Outsourced Services
Experience in managing and coordinating internal Firm events and familiar in the use of video switching, camera controls and sound desks
Knowledge of touch screen and web-based programming and control technology
Experience in IP based video conferencing systems
Be organised and flexible with the ability to approach different types of tasks during the working day
Being able to prioritise and work under pressure is essential
Capable of good communication skills both verbal and written. Able to communicate at all levels within an organisation
Be competent to a high level of computer literacy
Be able to work as an integral part of a team
Be able to work on own initiative and accept accountability
Be able to work to the highest quality standards with attention to detail
Represent the company in a professional manner on its customers? sites
Superior customer service skills to deal with both internal and external customers
Have a strong service ethic of delivery of a quality solution where second best is not good enough

Executive Support Analyst Resume Examples & Samples

Major in Computer Science or other applicable technical degree
Experience in troubleshooting Windows 7, Mac OSX, and IOS
Strong analytical, problem solving, and organizational skills
Must be have experience providing “White Glove” customer service
The passion to learn and grow
Willingness to take initiative and to follow through on projects; ability to work with little direction
Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs
Align with company standards and procedures to ensure continuity across all IT functions

Senior Manager, Desktop / Executive Support Resume Examples & Samples

Lead Desktop and Executive Support team in San Francisco, Toronto and Montreal
Lead Sephora Corporate projects related to Desktop and Executive Support
Closely manage the Desktop Support budget and provide weekly and monthly reviews and reports on status
Closely manage the Desktop Support ticket queue in Service Now, ensuring SLA targets are met successfully
Facilitate daily, weekly and monthly meetings for Operations, Change Management, Problem Management and Post Incident Reviews
Provide backup support for Manager of Sephora’s 2nd Level Retail Support team and the Sr. Manager of IT Service Management
Manage strategic vendor partners providing services for Sephora’s Corporate offices
Demonstrate solid knowledge of use and administration of Service Now
5-7+ years of IT Operations Management experience
Demonstrated experience in successfully leading technical teams
Demonstrated experience in cross departmental management, teamwork, and execution
Track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications
Must be process oriented and can plan, design, implement process across cross functional teams
Must be able to resolve and apply resolutions to address complex business challenges utilizing people, process, and technology

Executive Support Technical Lead Resume Examples & Samples

Significant experience in a supervisory role, preferably overseeing a team supporting executives
A significant number of years of progressive IT experience with at least 3 years providing executive or equivalent work experience)
Microsoft MCSE and/or Dell certified a plus. Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android
And Windows
In-depth knowledge of PC, home network multimedia and basic knowledge of Apple hardware
Experience supporting desktop, Mac, tablet, smartphone, network and telecom hardware
Able to work 24/7 to provide phone and in person support, travel as needed on a short notice and occasionally out of state
Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printers software and hardware
Related problems
Working knowledge of Networks, Telecom, video conferencing and production/workflow processes
Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
Must demonstrate strong skills in the areas of analysis, organization and escalation
Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps
Highly customer focused and very responsive. Listens, understands and acts
Takes accountability for action items and requests, including requests outside of his/her direct control, following up on those requests, leaving nothing to chance
Excellent customer-service skills and professional presence
Able to effectively communicate technical information to technical and non-technical personnel
Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation
Passionate and self-driven about staying current with technology changes
Able to interact with other colleagues at all levels in the coordination of day-to-day activities

Senior Systems Specialist, Executive Support Resume Examples & Samples

3+ years of progressive IT experience with at least 1 year providing executive/ C-Level support
Bachelor’s or Associates degree in Computer Science or Information Systems or equivalent work experience
Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows
In-depth proficiency with Windows and Mac operation systems, home network, and multimedia as well as train clients on how to use them
Experience supporting desktop, Mac, tablet, smartphone, network and telecom hardware
Business-formal attire required
Must be able to lift 50lbs
Microsoft MCSE and/or Dell certified a plus
Demonstrate strong skills in the areas of analysis, organization and escalation
Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps
Highly customer focused and very responsive. Listens, understands and acts
Excellent, Customer-service skills, professional presence
Able to effectively communicate technical information to technical and non-technical personnel
Customer-service skills are a must in this position due to exposure to senior-level executives

Administrative Services & Executive Support Resume Examples & Samples

Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals)
Receive and track H&WS work order requests. Dispatch work orders to maintenance staff
Gain an understanding of daily work routines and procedures such as mail, filing, supplies, etc
Understand and operate local office equipment, including audio and visual equipment and inventory
Set-up and prepare in-office hoteling workspaces and meeting spaces (audio and visual equipment for meetings, food and beverages, etc.)
Coordinate video teleconferences by reserving the equipment and space needed, and confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
Help with other facilities and hospitality functions as necessary
Operate within established procedures and standards
Recommend ways to improve processes and better manage expenses
May coordinate activities of office, hospitality, meeting and hoteling staff
Strong communication and customer service skills
Ability to manage multiple tasks in a fast-paced environment
In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and in-office hoteling services
Ability to learn and use EY Reserve and EY Workplace system tools
Knowledge of Microsoft Office
A minimum of 1-3 years related experience
High School diploma, or equivalent experience

Administrative Services & Executive Support Resume Examples & Samples

Identify the viable options, using all the salient facts available
Uses good judgment and experience in applying concepts and guideline
With leadership input, effectively prioritizes assignments
Proactively seek, leverage and share knowledge with colleagues
Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance
3 months’ cumulative work experience including internship or community engagement

Executive Support Engineer Resume Examples & Samples

Provide timely and effective 2nd level support for incident resolution and request fulfillment for ANZ Bank VIP end users, in line with agreed business expectations and SLAs
Mentor, support and report on executive support team resources
Prior experience working with high demand or VIP users to resolve incidents and work requests within agreed Service Level Agreements
Strong IT analysis / diagnosis / resolution techniques to enable quick and effective resolution of incidents, work requests and problem records
Outstanding customer service and people skills
Windows 7 technical skills
Corporate experience
IOS and Android experience
Provide support on new technical projects, desktop, mobile devices, and video conferencing

Executive Support Specialist Resume Examples & Samples

Performs Tier 1 ACD phone support to efficiently handle a portion of the team’s 10K+ calls per year
Participates in a 24x7 on-call rotations with stringent SLA’s for afterhours service levels as required including weekends and holidays
Able to properly represent Global IT in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines
Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment
Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment
Looks for, identifies, and raises awareness incident tends to the Executive Support Manager
Rapidly escalates problems to senior members of the Executive Support Team when required
Follows Standard Operating Procedures
Provides timely follow up to clients
Remains abreast of new technology, resources, and tools that can improve and expand the teams and one’s own technical, communication, and customer service skills
Able to travel both domestically and internationally in support of senior executive meetings, events, and field offices
Extensive working knowledge of Microsoft Outlook required

Executive Support Resume Examples & Samples

Assist Executive(s) with managing the budget for the department, including preparing and processing invoices and expense reports
Responsible for general administrative support to the department, including answering phones and other communications, representing executive when needed and working closely with direct reports of the executive to help them when necessary
Coordinate communications and meeting efforts with other senior level executives. Work closely with affiliated senior level executives and their assistants
Represent the Executive(s) and his/her office at all times
Responsible for managing global communication efforts from the Americas Region including coordination of schedules and the distribution of materials/messaging
Primary contact for Board members, escalated consumer issues and also manages all face to face time for president within the business as needed
Proficient user of Microsoft office programs and Outlook
3-5 years of experience supporting senior levels executives
A proven record of success working in a fast moving, quick changing environment
Organizational ability in the context of calendar management
Highly professional phone and customer service skills

International Executive Support Assistant Resume Examples & Samples

Ability to work in a highly demanding front line customer service environment
Ability to work in a flexible manner as a team player supporting colleagues and line manager
Ability to remain calm under pressure and not be knocked off balance by the unexpected

IT Lead Executive Support Resume Examples & Samples

In this role, you will
Lead Client Services Executive Support, acting as single point of contact and providing technical leadership and counsel to the executive team
Formulate plans and provide technical support for executive meetings and events
Act as client services focal point for the location
Manage 3rd Party service team to ensure service levels are maintained and business needs are being met
Partner with L1 Help Desk, Client Engineering, Client Innovations, Client Programs, Security and other IT teams on new technology introduction projects to ensure the executive support team is prepared to install and support the new standards and to ensure no disruption to the executive team during deployment
Monitor and maintain the approved list of eligible executives (VIPs) and ensure accurate billing of service charges
Ensure all business policies and standards related to client services, client hardware and client software are being met
In addition to PC support, will provide full scope of services for telepresence, mobile, and other key end-user technologies
Keep abreast of new and emerging client technologies and help determine if / how they can be adopted to add business value for the executives
Travel as required in support of executive leadership meetings and events
Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college
Strong experience in information technology infrastructure and operations management
Experience in working with (PC) client technologies, including common hardware and software products
Experience in interacting / supporting executive level management
Fluent English communication both verbal and written
Demonstrated ability to work with global teams
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus – evaluates decisions through the eyes of the customer
Builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions
Anticipates obstacles and develops plans to resolve
Broad understanding of IT Infrastructure and support processes
Experience managing 3rd party service providers
Microsoft Windows certification
Apple Mac and iOS expertise
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Change oriented – actively generates process improvements
Supports and drives change, and confronts difficult circumstances in creative ways
Lean Six Sigma experience
ITIL Foundations certification

Business Manager / Executive Support Resume Examples & Samples

Develops meeting materials and articles for internal and external engagements, that effectively communicates the key points required by the group CISO
Filters and actions incoming correspondence to support executive priorities
Coordinates and prepares interviews and media engagements and prepares speeches, speaker notes and other materials to ensure the CISO is fully briefed ahead of these
Monitors media/news (internal and external) to help the Executive keep up to date on bank and industry events
Handles data, manipulating it into a format for ease of use in presentations and decision making
Carries out research and analysis, developing proposals to facilitate strategic decision making
Works closely with different departments and business areas within the Bank, establishing and maintaining open communication
Coordinates ad hoc tasks and regional/global projects to ensure timely progress and accurate updates
Some experience (or comparable track record) in project management or process management or assistance to senior management in Deutsche Bank, preferably having undertaken an international assignment
Good understanding of how to process internet research and basic experience of working with databases
Excellent knowledge of Deutsche bank organization as well as of the global economy and financial markets
Good analytical writing skills, with attention to detail
Good collaboration skills and experience of networking
Excellent communication skills, fluent in English. German proficiency desirable
Ability to drive assignments autonomously and interact self-confidently with senior management, showing persistence
Ability to work in a fast paced environment and share and receive information, knowledge and expertise within the team environment
Demonstrated flexibility in handling multiple tasks, showing good organizational skills and the ability to prioritize workflow
High regard for confidentiality
Degree from an accredited college or university (equivalent Diploma or work experience)

Desktop Executive Support Analyst Resume Examples & Samples

Significant experience providing exemplary support for Corporate Executives and their staff
Outstanding analytical and problem solving and troubleshooting skills
Knowledge of LM Space Systems Company
Outstanding customer service skills and commitment to customer service
Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization
Ability to work a flexible work schedule as needed and support 24/7 on call schedule
Audio/visual systems, such as projectors and teleconferencing equipment, and conference room support

Assistant Executive Support Resume Examples & Samples

Set up internal and external meetings, conference calls
May assist with Calendar management
Travel coordination (domestic and international air, hotel, car)
Time and Expense Reporting and Reconciliation
Other ad hoc support needs; Document support, Facility services, e.g. backup receptionist, liaison with Group IT to assist executive in
Resolving client PC & phone issues
Minimum 3 Years of Experience
Experience with MS Office
Strong organizational skills required; including good time management skills with attention to detail
Ability to interact with all levels of management, business leaders and technology stakeholders
Motivated team player, reliable self-starter; proactive approach
Successful track record of managing competing priorities effectively

Assistant / Executive Support Resume Examples & Samples

Set up internal meetings
Set up external meetings
Set up conference calls
Set up video-conferences
Send reminders
Document minutes of meetings
Technical Support (includes resolving client PC & phone issues, GPS, Sourcing, Intranet/Internet research, ITICS testing
May support Facility services, e.g. backup receptionist, other
Must have experience with Project Management Tools like and MS Office
Strong organizational skills required; including good time management skills
Excellent communication skills (both written and oral)
Ability and comfort interacting with all levels of management, business leaders and technology stakeholders
Motivated, reliable self-starter; proactive approach
Team player with a positive attitude
0-2 years experience in a related role
Demonstrated general knowledge of individual functional area
Experience completing day to day tasks and project activities with minimal supervision
Ability to resolve issues and propose solutions in functional area
Demonstrated ability to create and meet deliverables in individual functional area

Executive Support Analyst Oceo Resume Examples & Samples

Coordinate, manage, and execute projects, track progress, revise deadlines and ensure they meet changing needs and requirements
Minimum 2 years Executive IT Support experience
Experience in providing support in a high pressure, demanding environment
Strong working knowledge in desktops (Win7 and Mac OSX), tablets, and mobile (iOS, Android, and Windows Mobile)
Strong working knowledge of Cisco WebEx and audio/visual technologies
Must have excellent presentation and communication skills, must be friendly, professional, and articulate
Experience in onboarding, training, and mentoring new teammates

IT Executive Support Specialist Resume Examples & Samples

Windows 7, Windows 10
Active Directory
TCP/IP networking
Tablet Technologies
Smartphone technologies
Microsoft Office proficiency
Messaging technologies including but not limited to Exchange and SMTP
Wireless technologies
VPN technologies
PC Security
Web Technologies
Video Conferencing
Home Network design, implementation, and support

Executive Support Assistance Resume Examples & Samples

Examples of specialized experience include
Independently applying and implementing administrative and clerical operations and procedures including, but not limited to, implementing clerical procedures among other clerical staff, correspondence formatting, screening visitors and telephone calls to the managers, arranging conferences, keeping the supervisors' calendars, scheduling appointments and meetings, and independently integrating software such as spreadsheets, databases, and word processing
Managing office operations and interpersonal skills required to do so
Coordinating with staff members, administrative and/or clerical support to implement office procedures throughout an organization
Applying a basic foundation of administrative support concepts, principles, and practices to perform duties; and
Recommending process changes and/or restructuring of the processes or methods for carrying out support operations that enhance organizational efficiency

Executive Support Assistant Resume Examples & Samples

Managing administrative and office operations
Reviewing outgoing correspondence for proper grammar and compliance with established policy
Planning and organizing priorities to manage office workload
Monitoring and tracking document flow within the office
Coordinating travel arrangements and preparing travel vouchers
Coordinating conferences and/or meetings
Screening and handling telephone calls and high level visitors
Locating and summarizing information to be used for reports; maintaining an events and supervisor's calendar; and/or
Independently integrating computer software to generate office products (spreadsheets, reports, documents and forms)

Executive Support / PA Resume Examples & Samples

Must have 3-5 years’ experience
Must have previous experience working as a PA for Executive Directors or equivalent
Proven ability to handle sensitive and confidential information on behalf of the Directors with complete discretion
Experience of successfully dealing with stakeholders at the most senior level (eg customers, suppliers, shareholders
Must be flexible and happy with change
IT literate with keyboard skills. Experienced in relevant IT applications e.g. Microsoft Outlook and Office 2007
High level of numeracy and good analytical/data manipulation skills
Demonstrates effective negotiating and influencing skills

TOP Secret Cleared A / V Executive Support Resume Examples & Samples

Skills may include: in-room audio operator, running of cables, front-of-house and monitor control, backline, stage lines (bands, etc.), rigging audio systems, placing lavaliere microphones on speakers and/or performers, microphone-running, management of wireless-microphone frequencies and other duties assigned
Experienced with digital/analog mixing consoles, wireless microphone units, parametric equalizers, audio recording devices and send/receive audio feeds for outside sources
Must be able to construct and dismantle projection screens as well as video monitor stands. Route video signals to recording hardware, projectors, LCDs and various other mediums
Experienced with the setup, wiring and timing of the video systems. The Video Technician also color-match and shade cameras. Familiar with the operation of professional media playback systems, with a complete understanding of Video Teleconferencing systems, Playback Pro and other digital playback systems. Are also proficient in the setup and operation of switchers, such as the Barco, Folsom Screen Pro, and Analog Way
Minimum of 4 years of AV/VTC experience
Excellent knowledge of A/V equipment functions and usage
Excellent computer skills with knowledge of Mac & PC operating systems
Excellent skills in PowerPoint and Keynote programs
Excellent communication skills with an ability to give instructions about operating A/V equipment
Ability to plan and manage work responsibilities under time constraints, without direct supervision

Senior Level Executive Support Specialist Resume Examples & Samples

Ten (10) years of specialized administrative support experience supporting senior level DoD level officials in the preparation, crafting, and editing executive-level and technical correspondence, summaries, guidance and other documents
Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
Must be familiar with government DTS
Must be familiar with government time keeping processes
Bachelor’s degree preferred
10 years administrative experience
Expert MS Office Skills
Expert knowledge of DoD processes and terminology

Regional Executive Support Resume Examples & Samples

Coordinating Regional updates and performance reporting
Assisting the Regional Executive Retail in investigating customer and operational escalations
Ensuring risk and compliance processes are upheld across the Region
Acting as a liaison point between the Region and Support Areas around policy and procedural inquiries
Assisting with the recruitment, succession planning and people management of employees

Executive Support Specialist Resume Examples & Samples

Has the discretion of moving or cancelling meetings on behalf of the individual/s supported
Plays a leadership role in organizing events, including coordination of activities between institutions
Takes initiative on creating original letters on behalf of individual/s supported for review/edit
May be responsible for compiling budgeting information and providing account reporting/analysis for the department
Develop/design/update FMRE website, contacts lists, presentations, real estate documents and organization charts
Understands the Institutes policies and procedures and teaches others through the modeling of their behavior
Other FMRE tasks and duties as assigned

Senior Manager, Desktop / Executive Support Resume Examples & Samples

Facilitate daily and weekly Desktop Support team meetings
Hold weekly 1:1 meetings with Desktop Support team members, to provide guidance and direction for each individual and review their performance
Provide backup support for Sr. Manager of Sephora’s 2nd Level Retail Support team and the Sr. Manager of IT Service Management
Manage strategic vendor partners providing services for Sephora’s Corporate offices, and hold vendors to their contractual agreements
Minimum 5-7+ years of recent IT Operations Management experience, in a medium to large IT organization
Demonstrated recent experience in successfully leading technical teams, preferably composed of 10 or more team members
Demonstrated recent experience in cross departmental management, teamwork, and execution
Recent track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications

Executive Support Specialist Resume Examples & Samples

Provides knowledgeable and skilled administrative support to the Department Chair and Department Business Office. Duties include
Bachelor's degree or equivalent experience or training required. College level course work highly desirable
2-3 years experience in an office setting required, preferably supporting a senior executive or professional group
Experience working in an academic medical/scientific research setting or comparable technology-oriented business environment is highly preferred
Excellent English language reading, writing, and speaking skills required
Demonstrated ability to draft reports, correspondence and other administrative documents as needed
Demonstrated ability to organize meetings and carry out complex scheduling required
Proactive, detail orientated skill set required

Specialist, Executive Support Resume Examples & Samples

Provide desk-side support for company provided computer equipment at home or offsite locations
Install, configure and troubleshoot desktops, laptops, telephony, mobile and other related desktop technology devices
Liaise with other internal teams to resolve non end-user services problems (e.g. access administration, network, application support, etc.)
Document and maintain records in the issue management system for all calls done for executives
Provide a monthly travel report for all offsite visits including home visits
Maintain a webcast schedule with weekly reporting
Provide offsite support of meetings in third party meeting facilities that would include items such as projector setup, conference phone setup and sound system support
Liaise with third-party facility support staff to resolve issues as required
Five or more years of progressive support in infrastructure operations including a minimum of two years
Experience supporting senior executives in a large corporate environment
Computer science degree or a technical college diploma
ITIL Foundation certification is preferred
Possess a valid driver’s licence and a clean driving record and will require a vehicle
Able to deliver strong technical knowledge of infrastructure operations with specific knowledge of hardware and operating systems, Microsoft productivity software, mobile devices and desktop management software
Ability to work under tight deadlines and deal with extended periods of stress and demand
Ability to work effectively with various sizes of highly focused and geographically dispersed team

Executive Support Specialist Resume Examples & Samples

2+ years troubleshooting MAC & PC computers
1+ years in executive support role or high level of customer service role
2+ years troubleshootng additional Apple products such as iphone, ipad, ipod, etc
Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
Document and report on all work performed on behalf of customers
Acquire, stage, and deploy computers, printers, software, and peripherals
Maintain accurate inventory and support records
Work with service providers to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with service providers, manufacturers, resellers and contractors
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required

Executive Support Specialist Resume Examples & Samples

Screen telephone calls and receive visitors; resolves routine and some complex inquiries
Schedule and maintain calendar of appointments and meetings and coordinate related arrangements
Greet and welcome visitors to the Executive Area and other business units
Assist the Executive Area for meeting preparation, catering management, clerical work
Coordinate special arrangements (confidentiality, security, hospitality) for VIP visitors (business leaders, major customers, political figures, celebrities) to the Executive Area
Performs advanced, diversified and confidential secretarial / assistant duties requiring skill and knowledge of departmental policies and practices
Prepares Executive correspondence using word processing software
Accept packages and notify employees
Notify building security of guests scheduled to arrive
Set up and maintain calendar tracking for conference room coordination
Complete any overflow work for the Commercial Bank, including entering Travel and Entertainment (T&E) expenses in SmartSpend
Responsible for supply ordering which includes paper and kitchen supplies
Coordinate the new hire onboarding
Arranging for car services and maintaining flight information for guests/board members
Responsible for ordering messenger services
Participates on Bank projects (i.e. the Employee Engagement Committee) and provides assistance on marketing projects
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
High School diploma or GED
A minimum of 2 years of experience as a Receptionist, Secretary, Executive Assistant, or in Corporate Hospitality
Competency with computers, including word processing and spreadsheet software
Courteous and friendly manner in person and on the phone
Clear and professional written communications (mail, memos, e-mail)
Proficiency with telecom equipment for all conference rooms for meeting set up
Previous college classes or college graduate
Experience directly supporting Senior Executives

Executive Support Assistant Resume Examples & Samples

Ensure a high standard of executive support to the executive team including; assisting in co-managing extremely active calendars of appointing; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries and agenda that can be required with little-to-no notice
Prioritizes and follows up on business demands
Provide a bridge for smooth communication; including responding to incoming/outgoing calls, emails and correspondence in reasonable time
Co-coordinate meetings; breakfast and luncheon needs; including setting up meeting space, catering, greeting guest, meeting clean-up, etc
Oversees office supplies and management of items
Maintain the area around the executive suite to assure that supplies are available, the environment is orderly, conference rooms are stocked and properly secured, and access is controlled
Provide back-up support to current executive suite admin staff
Develop and execute new ways of digitizing or automating activities within the executive suite
Works closely and effectively with executive team members to keep them informed of upcoming commitments and responsibilities; follows up appropriately
Demonstrate leadership, credibility, trust, support and anticipate management needs
Provides cohesive leadership to build relations crucial to the success of the organization and manages a variety of special projects that are tasked
Prioritizes conflicting needs; handles matters expeditiously, proactively and follows through on projects to successful completion often with deadline pressures
Organize reports and data files to avoid any inconvenience in daily business matters
0-3+ years of experience supporting executives preferred, or Oil & Gas industry experience
Proficient in Microsoft Office (Outlook, Word, Excel and Power Point), Surface Pro, Adobe Acrobat, iphone, icloud application, etc
Experience with customer relationship management (CRM) systems would be a plus
Exceptional organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships with stakeholders
Demonstrated proactive approaches to problem solving with strong decision making capability
Professional maturity
Highly resourceful team-player with ability to be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of professionalism
Demonstrate ability to achieve high performance goals and meet deadlines in a fast-paced environment
Forward looking thinker; who actively seeks opportunities and solutions

Executive Support Analyst Resume Examples & Samples

5 years of extensive experience in detailed technical support of Windows and Apple iOS operating systems as well as working knowledge of Microsoft’s Active Directory
2+ years of experience in configuring and troubleshooting remote connectivity configurations on Windows and Apple devices
Working knowledge of the integration of user attributes between Microsoft’s Active Directory and Exchange email systems
Exceptionally skilled at analyzing and resolving simple-to-complex user devices issues on Windows 7 and Apple iOS (iPad, iPhone, MAC Book)
Ability to determine specific Microsoft Active Directory entries that will resolve complex technical issues affecting user devices
Demonstrated experience in configuring and troubleshooting remote connectivity (VPN) configurations on Windows and Apple devices
Experience in configuring and resolving personal printing, video & teleconferencing services
Experience in configuring and resolve home networking services
Ability to travel with Executives to provide technical support as required at key Company functions
Ability to work under situational pressure while maintaining a high degree of professionalism
Capable of establishing and maintaining collaborative relationships with external supplier personnel
Possess the highest level of integrity and confidentiality regarding company-confidential information
Highly developed problem solving skills

Executive Support Coordinator for Accenture Top Management With Excellent German & English Resume Examples & Samples

Calendar management, coordinating daily schedule for German speaking Managing Directors
Organizing / Coordinating meetings, events, conference calls, video-conferences
Managing travel arrangements
Coordination with internal as well as external parties
Develop relationships with executives’ clients and their Executive Support Analysts

Senior Executive Support Technical Specialist Resume Examples & Samples

3 to 5 years of progressive experience in Client Services support
3 to 5 years of experience providing executive level support for senior leaders
Ability to interact effectively at all levels of the organization
Strong customer, quality and results orientation
Ability to be an effective team member and provide coordination across complex teams and organizations
Ability to focus and align resources around critical initiatives

Executive Support Associate Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Secretarial, Commerce or equivalent
Required skill(s): Property Management, Asset Inventory, Purchasing
At least 1 year(s) of working experience in the related field is required for this position
Preferably 1-4 Yrs Experienced Employees specializing in Clerical/Administrative Support or equivalent
Willing to be based in Eastwood city
1 Full-Time position(s) available
Property Management
Asset Inventory
Purchasing and general storekeeping activities
Implement the company's policies on procurement, control, storage and issuance, movement and disposal of office supplies and equipment
Maintenance of facilities
Reception of calls and visitors

Executive Support Resume Examples & Samples

Degree qualified (or equivalent) preferred however other relevant business experience will be considered
Experience in Client Service/Stakeholder Management
Proficient with Microsoft Outlook including, strong Word, Excel and PowerPoint skills
Good verbal and communication skills
Strong organisational and analytical skills
Ability to prioritise workloads and good time management skills
Initiative and enthusiasm with the ability to learn new tasks quickly
Driving Licence for occasional travel (UK only)

Executive Support Analyst Resume Examples & Samples

CRM
Planning & Org
Relationship Building/Management

Executive Support Engineer Resume Examples & Samples

Bachelors degree in Information Technology or related discipline and 5 years previous experience with Windows 10 operating systems and related networking (TCP/IP, DHCP, DNS)
Experience with SCCM, and remote administration
Candidate must have a DoD Secret Clearance
Candidate must have completed and be enrolled in Continuing Education (CE) with a Security+ certification or other IAT level II 8570 compliant certification or above
Essential qualifications for a successful candidate include: the ability to quickly adapt to new situations, a strong commitment to a team environment, the capacity to work unsupervised and an ability to communicate effectively and efficiently with co-workers as well as management
Ability to work extended hours and flex time to meet customer requirements as needed
Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus. CompTIA Certification(s) A+, NET+, and SEC+
Audio Visual, Blackberry, and VOIP Telephone equipment experience beneficial. Scripting: Power Shell, VBscript, or JavaScript a plus

Executive Support Analyst Resume Examples & Samples

Provide a consistently high level of quality service to senior executives, handling a variety of administrative requests with multiple priorities
Demonstrate ownership of requests to ensure senior executives needs are met; seek to exceed expectations of executives
Complete senior executives requests in a professional, efficient and timely manner
Provide services, including
Arrange and co-ordinate complex and multi-destination travel and accommodation requirements using the preferred suppliers and the systems and processes in place
Meeting planning (coordinate participants, send invites (as iCalendar not from personal diaries), booked space, AV, catering, etc.); may liaise with the Meeting and Events Planning team, where appropriate
Conference Calls (coordination, changes and dial in setup), may proactively confirm required attendees
Personal Workspace (reserve, cancel)
Format, brand, edit documents as required and specified using the appropriate software (PowerPoint/Excel etc)
Mailer support
Assist senior executives to find the right internal contact (onshore or offshore) or process - as necessary (e.g., Event Planning, branding, copying)
Drive customer service excellence - build relationships with executives and where applicable, to facilitate improved service delivery
May assist senior executives in the use of company self-enabling tools (i.e. travel, reservations, conference calls)
Demonstrate proficiency of all administrative support applications and processes
Identify and proactively communicate potential issues to leadership
Recommend process improvements to enhance and improve service and overall performance
Work as a cooperative and collaborative member of a high performing team
Identify, resolve or escalate conflicts with sensitivity and tact
Communicate with executives on status of tasks and deliverables (including contingency plans and outstanding items)
May prepare and draft documents and correspondence according to company guidelines, (i.e. brand compliance, proofreading materials for consistency, grammar, spelling). May transcribe notes from various sources
English speaking, writing and reading
Full fluency in specified language skills (read, write, speak) as determined by geography - exam may be required
Good knowledge of Word, Excel, PowerPoint and internet; may also require working knowledge of other software applications
Proficient with web-based applications (internet, intranet)
Effective multitasking skills to meet range of customer needs
Strong verbal/written communication skills (effective listening and oral communications)

Executive Support Analyst Resume Examples & Samples

Answer or source answers to questions on Accenture supported software packages
Assist executives with connecting to the Accenture network and/or local printers
Coordinate hardware drop-off and pick-up; obtain peripheral equipment
Coordinate technical support with CIO-Technical Services
Proactively assist executives with arranging hard drive back-ups
Accenture structure, business terminology, products and services
Accenture standard equipment and tools (e.g., telephones, office automation tools, task tracking)
Basic knowledge of the Accenture Knowledge Xchange
Advanced proficiency in using Microsoft Office Suite and Outlook / Exchange products
Strong organisational, administrative and interpersonal skills
Ability to manage own workload and adjust priorities to work efficiently and meet deadlines
Detail oriented, accurate and logical

IT Specialist, Executive Support Resume Examples & Samples

Direct and perform the gathering and documenting of functional and technical requirements, as well as consulting with the user community to turn those requirements into an appropriate Investment Proposal, and potentially its associated CER
Conduct proactive review of IT needs for business executives and provide training and guidance using productivity tools
Organize break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions
Develop and document new processes and procedures based on continual improvement reviews
Oversee and perform queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Define and report status of queue KPIs and guide the creation of solutions to improve results
Guide teams to execute root cause analysis of complex incidents or recurring problems affecting multiple sites. Direct assigned staff to develop solutions to those problems, document in the problem resolution knowledge database, and develop training materials to resolve ongoing issues or improve knowledge
Initiate the development of new processes and procedures to improve existing services, or to assist in deploying new support services
Coordinate and provide the training and communications materials for new and enhanced services. Implement training for large scale service rollouts
Run and document status of change management for site services
Oversee large size to multiple medium sized teams of individuals assign to root cause analysis of incidents and service problems. Provide status using standard project management tools
Negotiate and deliver results of service SLAs and resultant KPIs
Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP, SOX, etc.)
Perform all other related duties as assigned
Education: Bachelor’s degree (B.A./B.S.) or equivalent in computer science or related discipline
Experience: Minimum of 5 years related experience in IT
Other: Requires good organizational, communication and interpersonal skills and must be fully competent in IT functional area

Executive Support Analyst Resume Examples & Samples

Serve as primary support analyst for senior executive leadership and executive assistants who require complex desktop, remote, video conference and event support
Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions
Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments
Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts
Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents
Ensures established SLAs are met or exceeded specific to response and resolution times
Contribute to Knowledge Base and keep process documentation up-to-date
Proactively take on projects and initiatives with minimal to no supervision
Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 1 or 2 skills. May act as a “specialist” in a particular discipline
Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees
Minimum 5-7 years of Desktop Support 3 / Team Lead experience with at least 2-3 years of direct senior level Executive Support for both PC and Mac required
Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school
Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies
Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSX operating systems, and communications
Advanced knowledge of network computing in a Windows and OSX environment and working knowledge of networking fundamentals
Strong experience with video conferencing technologies and platforms, e.g. Cisco, Jabber, WebEx, Blue Jeans
Preferred certifications: ITIL v3, ACMT, CCT
Support experience in a corporate enterprise environment medium to large company
Outstanding ability in problem solving, diagnosis and troubleshooting skills
The ability to work under pressure and multi task in a fast paced environment is a must
Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision
Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude
Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
Familiarity with encryption and security tools and triaging within this environment
Occasional travel and overtime (early morning and/or evenings) may be required to support offsite meetings or after-hours emergencies

VIP Executive Support Resume Examples & Samples

Walk customers through problem solving process
Track, route, and redirect problems to correct resources. Ensure proper recording of troubleshooting steps, documentation, and closure
Utilize excellent customer services skills and exceed customer's expectations
Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently
Assist Systems team with gathering end user data and testing problem resolution

Corporate Receptionist Executive Support Team-central Resume Examples & Samples

Meet and greet visitors, occupiers and clients by providing a five star welcome
To use the guests name as appropriate during conversation, to offer additional assistance as and when required and to carry out administrative tasks and duties as and when required
To deal with complaints in a calm and professional manner and read and action e-mails as necessary
To keep the Reception area tidy and clean at all times
To answer the telephones from customers and occupiers in a friendly, timely and professional manner
To deal with any questions or queries and escalate where appropriate to Reception Line Manager or Facilities Manager and to adhere to the sites security procedures and regulations as set out by management
Carry out building daily checks and monitor all incoming post and delivery
Maintaining the key holding security log book and weekly reports
Monitor and issue site passes, keys to tenants, engineers and contractors
To assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour
Proceed with weekly fire bell test procedures and reports and provide administrative support to Facilities Manager

VP-executive Support Resume Examples & Samples

Ability to interface and work with executive management in a highly dynamic, demanding, and mobile environment
Superior customer service and analytical abilities
Strong technical aptitude and a desire to learn and work in a fast paced, dynamic environment
Ability to balance and prioritize multiple concurrent projects effectively
Flexibility in work schedule an ability to be on call to address problems, escalations, and complete projects
Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7 and 8, OSX, iOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, access, remote access, personal productivity software, terminal emulators, and video conferencing technology
Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems
Strong experience with Microsoft Windows and Apple platforms

Executive Support Admin Resume Examples & Samples

Performs diverse, advanced, and confidential administrative duties
Gathers, compiles, and reports information including basic industry research
Develops presentation materials, creates talking points, and assists in meeting/event preparation
Supports executive and broader team in scheduling and coordinating events, managing calendars, etc
High School diploma (4 year degree preferred)

VP-executive Support Resume Examples & Samples

Knowledge of LAN/WAN technologies including routers/switches and wireless systems
Superior pc skills
Telephony
Multimedia devices including video conferencing
Provide break/fix services for all servers, computers, printers and other associated peripheral devices. Is responsible for configuring computers and other peripheral devices implemented at conferences and events
Assist in Network and Departmental Technology projects, from research through implementation
Perform server security and patch updates as necessary
Install and configuration applications on computers as required
Provide setup and configuration of computing peripherals such as printers, tablets, monitors, scanners, mice, special keyboards and other equipment as necessary
Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed
Perform hands-on fixes at the desktop level including installing and upgrading software, implementing file backups and configuration of systems and applications
Ability to prioritize and schedule work duties
Perform basic networking maintenance functions such as user creation and assignment of rights and permissions. Should be familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN and internet connectivity
Knowledge of remote access and VPNs
Work closely with both technical and non-technical staff and is required to communicate effectively with both
Perform research on technical multimedia topics as request by manager

Avp-executive Support Resume Examples & Samples

Ability to perform moderately complex and varied assignments in support of the team
Ability to exchange moderately complex information within team and with others
Analytical thinking and knowledge of video production and methodologies
Team-oriented and collegial approach to addressing challenges
High level of proficiency with all MS Office products, including Excel, PowerPoint, Word and SharePoint
High level of proficiency with EMS, Avid, Adobe Premiere, Final cut Pro, Video switching, audio conference, videoconference, after effects and AV capturing devices

Director Executive Support Resume Examples & Samples

This Director will be a working manager who will be actively engaged with the team’s day to day activities
Develop a reputation of IT leadership, as both a trusted subject matter expert in IT as well as a reliable partner in coordination of IT initiatives to Executives and VIPs
Develop and lead an elite team of technology professionals who will provide all IT related support for the Company’s Senior Executives and VIPs
Lead the team that will be the face of IT to many senior level users and ensure that all are able to represent IT in an appropriate fashion. Model the desired Technology Concierge behaviors and encourage the same from all team members
Required to provide on-call coverage during off-hours; will also be expected to travel to other offices and locations in order to provide onsite support when required. Manage, coordinate and support on-site home visits for a team of Technology Concierges
Contribute to a service organization that meets the same expectations that our internal customers have for external service providers (fast, personalized, simple)
This role must be able to represent IT in an appropriate professional manner with communicating complex technical issues in business language
Provide “White Glove” Concierge Service of the highest level to MSG’s Senior Executives, designated personal contacts/family, Executive Support Staff, and VIP’s
Responsible for recruiting, retaining, developing and rewarding/recognizing a talented team of Technology Concierges who are dedicated to providing outstanding service to their internal VIP customers
Given the level and exacting nature of the user base, must be able to manage challenges, relationships, and interaction with a high-level of diplomacy, discretion, and competence
Utilize strong technology troubleshooting abilities on both recurring routine glitches and/or unique system problems to identify what is driving issues and how to resolve them
Manage and troubleshoot desktop and mobile devices. Configure mobile devices to ensure the highest degree of stability, functionality and user experience
Maintain an understanding of the various technology resources available and be able to speak to the benefits and drawbacks for each
Investigate and perform advanced screening of emerging technologies. Manage deployment/implementation of new or noteworthy technology to executive population for early use/adoption
Serve as a pro-active Technology advisor to senior executives and VIPs, by assessing their requests for technology/software/hardware and recommending the most suitable solutions to help them achieve desired results
Demonstrate ownership and manage incident resolution from end-to-end, collaborating with technology peers and marshalling company resources as needed to provide resolutions in a highly responsive manner. Must be able to escalate and provide visibility, as appropriate, to senior IT management
Liaise with other organizations (both internal and external to the Company) in order to research, understand and implement standard and non-standard solutions
Embed a culture of compliance and risk management, ensuring compliance with all SOX/audit requirements and systemically addressing any gaps to avoid repeated issues
Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
Proven ability to build credibility and strong customer relationships as a trusted IT advisor who understands the unique needs of Senior Executives and VIPs and can balance with organizational strategy
Experience leading a team of service-oriented IT professionals in a complex environment
Able to discretely manage highly confidential/sensitive company and personal information
Proven ability to build credibility and strong customer relationships as a trusted IT advisor who understands their business needs and can balance with organizational strategy
Ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
Ability to demonstrate organizational talent by creating a learning environment that ensures employees realize their highest potential
Must have hands-on experience supporting senior executive level clientele, with a strong desire to deliver best in class service
5-7 years of Information Technology experience
Able to work calmly under pressure and/or challenging conditions
Very strong communication management; excellent verbal and written skills
Strong relationship building abilities
Excellent crisis management skills
Flexible to the extreme
E-Mail Systems: Office 365, Common Public Systems (Optimum Online, Gmail, Yahoo, etc.)
PC/Network Operating Systems: Windows, Mac OS, Microsoft Server
Wireless Operating Systems: iOS, Android
Extensive knowledge of and hands-on experience with end user issues pertaining to desktops, laptops, Mobile Devices, wireless access, networks, internet, and systems implementation
Extensive knowledge of networks and IT related equipment

Executive Support Services Engineer Resume Examples & Samples

Proven experience with senior, complex customers
Experience in metrics-based work execution is required
Familiarity with the ITIL framework
Must be willing to work infrequent weekends and occasional long shifts
Candidate must have demonstrated abilities in the following areas: Hardware Support, Network Troubleshooting, Software Troubleshooting, Task Management, Documentation and an ability to execute tasks and troubleshoot based on incomplete, imperfect and/or incorrect information
The successful candidate for this Executive Support Services Engineer position will be an experienced, seasoned computer engineer in a Tier II-III support environment
Preferably, candidate will have DoD\IC FOGO\SES level support experience
The candidate must be presentable, well-spoken, confident in their skills and able to work around people of various backgrounds
The candidate must be able to work effectively with little supervision and operate in a complicated, multi-tiered, multi-location organization within a team environment

Executive Support Specialist Resume Examples & Samples

Will provide managerial, administrative, or secretarial support to the Chair of the Department of Psychosocial Oncology and Palliative Care which may include supporting, managing and developing designated programs, or projects as directed
Job functions range and are focused on administrative matters related to program or project development and maintenance and individual executive support
Provides knowledgeable and skilled general administrative support to the Chair of the Department of Psychosocial Oncology and Palliative Care. Duties to include advanced communications support, screening calls, and determining appropriate action in response to all inquiries. Provides general administrative support, preparing documents and correspondence that may be highly confidential or politically sensitive in nature. Plans and coordinates meetings and schedules. May coordinate conferences or other group meetings. Participates in coordination of department/program activities and plans and coordinates administrative compliance-related actions. Ensures reports and other documents are prepared in a timely manner. Manages the Chair's calendar; triages issues as they arise; may act as the Chair's designee in specified areas as directed
5+ years experience in an office setting required, preferably supporting a senior executive or professional group

Executive Support for the Vice Presidency of TN Sales LAC Resume Examples & Samples

Expert level written and verbal communication skills in English, Spanish and - Portuguese / Required
Must possess organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Ability to work independently and take a proactive approach to problem-solving with strong decision-making capability
Marketing And Sales Experience desired
Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
Proficient in MS Office suite of products, WebEx, ( Required) Prezi ( a plus)
Ability to assess opportunities and propose solutions
Must be able to work independently on projects, from conception to completion, and work under pressure to handle a wide variety of activities and confidential matters with discretion
Proven interpersonal skills, emotional maturity and the ability to build relationships with stakeholders, including staff, direct reports, and external partners
Ability to achieve performance goals and meet deadlines in a fast paced global environment. Must be able to maintain a realistic balance among competing priorities
Must possess the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills

Executive Support Resume Examples & Samples

Initiate timely first contact to customer's issues and requests. Capture relevant data to assist with resolution. Convey resolution to customer issues
Setup New Hires with appropriate system access and hardware. Timely removal of system access for terminated users
Continue to enhance and grow technical knowledge and skills regarding to PC \ Mac support, servers, networks, etc

Executive Support Specialist Resume Examples & Samples

3+ years of experience working in Desktop Support
Bachelor’s degree in Computer Science, Information Systems or related field
Strong knowledge of Windows 7, Active Directory, DHCP, DNS
Working knowledge or experience with VoIP, telephony protocols, current mobile devices
Experience with Video Conferencing systems (i.e., Crestron, Tandberg, Polycom)

Executive Support Specialist Resume Examples & Samples

Experience leading and mentoring other administrative personnel
Proficient at an expert level in all Microsoft Office products. Adept at learning and using new software
Must have excellent interpersonal skills, discretion, good judgment, organizational and management ability, initiative, and the ability to work independently. Must be able to take quick action, while understanding the details and impacts of decisions
Ability to discern and communicate with the highest level of tact and diplomacy
Must be proactive, flexible, responsible and resourceful
Must be articulate and possess excellent verbal and written communication skills. Excellent grammar and spelling a must
Ability to work in a team environment with a diverse group of staff is essential
Must be able to take quick action, while understanding the details and impacts of decisions
Attach a cover letter that addresses why you believe your background and experience make you the ideal candidate for this position
Attach veteran documentation if you are asking for veteran points. To receive veteran preference points, you must attach appropriate documentation

Executive Support Specialist Resume Examples & Samples

Three years of clerical/secretarial experience which included
One year at a full performance level performing typing, word processing, or other generating of documents; AND
Lead work responsibility or coordination of office procedures
LEDS Certified
Proficient in Word, Excel, Outlook, PowerPoint, DOC400
Excellent communication skills, both verbal and written, with internal and external customers
Ability to plan, prioritize, take initiative and multitask
Effective problem solving skills and decision making
Works well in teams and independently
A copy of the DD214/215 and a public employment preference letter from the United States Department of Veterans' Affairs for the ten (10) point preference

Executive Support Specialist Resume Examples & Samples

One year of experience performing administrative duties in support of agency projects or programs. Qualifying experience would involve data collection and analysis; project evaluation and/or analysis; interpretation and application of laws, rules, and regulations; or similar experience
Skill in performing secretarial or administrative support functions (including typing and note taking/shorthand) requiring independent judgment, decision-making, and problem resolution
Skill in researching information and composing memos, letters, and other correspondence for own or administrative superior's signature
Skill in communicating orally with a variety of people at all levels such as Administrators, other agency or legislative staff members, the press and the public
Skill in making independent judgment and decisions concerning a course of action to be taken
Ability to coordinate work activities between sections within the department or agency or between departments and agencies
Ability to learn agency programs, operations, policies and procedures, affecting assigned work
Ability to perform session and interim legislative tracking activities
Why do you want to work for Oregon Housing and Community Services Public Affairs Division?
From your experience and/or education, what skills, talents and perspectives do you bring that would add value to the Public Affairs Division?
How does your experience and/or education match up to the Public Affairs Division Executive Support Specialist position?
Completed E-recruit application: The work experience section must contain enough information to determine that minimum qualifications have been met. A resume' (text or attachment) will not replace the work experience section of the application. Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equate to six months of full-time work experience.)
Transcripts:Must be attached if using education to meet minimum qualifications. Note: To protect your confidential information, please redact (black out) your social security number on all transcripts before attaching to your application
Supplemental Questions: The work experience section of your application must verify your responses to all of the supplemental questions and show that you meet the minimum qualifications. Be sure to answer all supplemental questions; "see resume" or "see application" will notsubstitute for a response
Additional documents(if applicable):Be sure to attach all requested documents (cover letter, resume, work samples, etc.)

Executive Support Engineer Resume Examples & Samples

Assist in end-user support or consultation
Review the request record to determine exactly what desk side support services are needed for the request
Application packaging, troubleshooting and testing
Add a new hardware / software component to an existing machine
Remove / decommission inventory
Conduct any relevant testing to ensure correct functionality
Firmware updates on equipment
Backing up required hard drive files
Restoring user data
Provide technical guidance and coaching to L1s
Tracking operational parameters like staffing, rota, leaves
Looking for Candidates with VIP support experience in Windows and Mac
Apple OS 10.1 through to 10.10.4 advanced support
Apple MacBook Pro, MacBook, MacBook Air, MacMini hardware knowledge Fault finding / Break Fix
Jamf Casper Suite
Knowledge of Windows Office applications
Experience of deployment & imaging (SCCM)
Level 2/3 Windows support experience
Knowledge of Windows Operating Systems (Server & Desktop)
Collaboration tools such as Lync or SFB
Experience of security & connection software (i.e. Anti-virus, Firewall, VPN etc.)
Polycom Infrastructure
Networking / Voice / Wireless experience
Infrastructure Knowledge
Citrix & VDI

Executive Support Resume Examples & Samples

3-5 years of Enterprise Executive Support experience with Mac/Windows (heavier on the Mac side)
A/V experience (Currently use Zoom. Be able to do meeting support)
ACMT certification
Initiate timely first contact to customers' issues and requests. Capture relevant data to assist with resolution. Convey resolution to customer issues
Utilize excellent customer services skills and exceed customers' expectations

IT Service Delivery Lead & Executive Support Resume Examples & Samples

Provide White Glove IT support for senior executives
Coordinate with other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure requests and incidents from Sr
Executives technical issues are being resolved in an expedited manner
Escalate relevant issues to IT leadership
Partner with other IT teams to ensure a coordinated effort with new technology rollouts, upgrades, or changes
Act as an escalation point for issues to ensure they are responded to and resolved promptly
Stay current with desktop applications and can optimize the performance of these applications (MS Office Suite, Skype, iTunes, etc.)
Install, maintain, and troubleshoot all computer hardware and software and mobile devices
Ensure adherence to IT policies and procedures
Compose and revise as necessary Service Delivery support documentation
Lead small projects as assigned by the Service Delivery Manager
Able to lift 45 pounds
Available for on-call hours
Available for travel (<10%)
Demonstrated Customer Service Mindset
Minimum 3 years' experience in Service Delivery or other IT support positions
PC Support (Win 7 & Win 10)
IOS Support
Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure

Executive Support Specialist Resume Examples & Samples

High School Graduate
Clear and professional written communications (mail, memos, e-mail) Added
2 years of experience as a Receptionist, Secretary, Executive Assistant, or in Corporate Hospitality
Experience directly supporting Senior Executives preferred

Executive Support Specialist Resume Examples & Samples

Mainly provide support to various departments including The Office of the President, Investments, Accounting, Audit, Tax, Investor & Public Relations, Legal, IT, HR and Office Services
Serve as Executive Assistant and perform all regular duties in the absence of permanent staff
Schedule meetings for executives as well as order necessary equipment and catering
Answer a high volume of incoming calls in a timely and courteous manner
Create high quality presentations using MS Word, Excel, and PowerPoint as necessary
Handle requests for executives regarding in-house events, outside meetings, in and out of town travel and transportation needs
Develop and administer training materials to staff of Office Clerks/Floating Administrative Assistants
Build strong relationships and assist with/manage various projects
Maintain the highest level of confidentiality at all times
3+ years of senior executive support experience
Expert knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
Strong knowledge of administrative and clerical duties
Must feel comfortable working in a fast-paced environment and dealing with high-profile individuals
Professional presentation and polished phone manners

Executive Support Specialist Resume Examples & Samples

Provide "white glove" Support to Executives in all roles primarily MAC and Windows based issues
Maintained inventory of loaners ready systems for deployment
Managed new hire process from ordering to deployment
Supervised Enterprise-wide projects for all of The Walt Disney Company and Executive clients
Oversee on-boarding and training of new Analysts
Responsible for Tier III escalation from Enterprise-wide Help Desk
Developed best practices to be used throughout all Help Desk
Liaison between Help Desk and Infrastructure Team
Advised business teams as IT consultant for best practices and technical capabilities of software
Establish and maintain relationships with service providers, manufacturers, re sellers and contractors

Executive Support Engineer Resume Examples & Samples

Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment
Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related issues
Diligently creating and maintaining knowledge base as appropriate
Exercising appropriate workflow and time management
Creating new and enhancing existing reporting capabilities
Optimizing and designing Family Office infrastructure and databases
Carrying out additional duties, which may vary based on your skill set and your specialization
Some experience with programming and/or scripting (Python, Java, etc….)
Experience with Linux system services and programs, including package management, Nagios, dhcpd, bind, nfs, nis, apache, mysql/mongodb, samba

Executive Support Analyst Resume Examples & Samples

Diary Support - Scanning of email, identifying regular tasks for EA to complete e.g. meeting requests progressed without consultation with MD
Travel - Agrees travel need with leader and coordinates arrangements appropriately, can involve multiple destinations and short notice changes. Create logical itinerary based on Leaders availability. Provides support with travel documentation and procedures including visas
Meeting and Event Planning - Takes brief and delivers full event management within budget. Prepare agenda as directed by Leader. May provide on-site facilitation of event including taking notes
Conference call/TP/VC bookings - Provides scheduling support and attends calls as required
Client/EA Relationships - Develop relationships with executives’ clients and their Executive Support Associates. Establish network across home GU EA community
Communications - Prepare draft proposals and presentations with direction from Executive and/or support from other individuals or service departments; document production and formatting; brand compliance; proof reading materials for consistency, grammar, and spelling
Administration - Assist with miscellaneous complex administrative tasks including:-
Locate and complete standard Accenture forms
Invoicing and accounts reconciliation support
Voicemail/email distribution lists
Time and expense reporting
Office/meeting room bookings
Experience working in a similar role supporting Senior Management
Strong Diary Management (multiple diaries)
Excellent telephone manner and verbal and written English
IT and Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
Effective team player, flexible but with the ability to work independently
Excellent organisational skills and ability to prioritise effectively
Strong interpersonal skills with confidence to interact with people at senior levels
Ability to work within agreed timescales
Pro-active, display initiative and work well under pressure

Executive Support Engineer Resume Examples & Samples

Provide "White Glove" Support to executive level customers
Providing direct end user support for various IT related issues
Troubleshooting HP hardware and software
Supporting end user devices including PCs, Printer, Scanner, mobile devices and various peripherals
Providing video conference room technology support (Skype, Zoom and HP Slice)
Provide excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams
Operating as a technical expert in a variety of IT infrastructure areas
Developing and maintaining technical documentation
Working as a cohesive member of a highly skilled team of IT experts
Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience
5 years of experience supporting a corporate environment
Knowledge in Windows 7, 8, 10 operating systems
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Skype), Sharepoint, Exchange, web application
PC software installation and maintenance
PC hardware Troubleshooting
Understand network technologies and provide home and office network support
Ability to work a flexible schedule (weekends & off-hours), on call rotation required Requirements
Strong customers focus and a service orientated mind-set with the ability to work with business at all levels of the organization
Consistently achieve goals and objectives as required
Appropriately balance responsibilities in a changing environment while managing multiple activities, and prioritizing tasks appropriately
Strong organizational skills to complete tasks from initiation to completion
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Self-confident, self-directed, and ability to work with various levels of staff and management

Executive Support Analyst Resume Examples & Samples

Minimum of 3 years EA experience or bachelor's degree
EA experiencing working for high level executives
Advanced knowledge of MS Outlook
Intermediate to advanced knowledge of MS Office
Strong communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Proactive thinker/action taker
Passionate about customer service
Demonstrated leadership in professional setting
Demonstrated teamwork and collaboration in a professional setting
Ability to work with highly confidential material and maintain confidentiality
Comfortable with technology
Embraces & thrives on change
Open to new ideas & other points of view
Overtime may be required periodically

Sales Executive, Support & Automation Resume Examples & Samples

Leverage deep understanding of the portfolio to engage and influence senior executive, end users and key stakeholders across customer segments
Able to think strategically which will allow you to predict and anticipate future client needs
Develops a deep understanding of competitor products and McKesson’s key differentiators
A high contributing member of a small team who is comfortable exercising initiative in proposing product developments and working on new projects
Ability to be manage internal resources effectively to support marketing and sales campaigns inclusive of internal product and marketing teams
8+ years of experience selling software in a healthcare setting with an established record of achieving an annual quota and contributing to a team selling environment

Executive Support Specialist Resume Examples & Samples

Administer multi-forest Active Directory across multiple domains
Deployed a VMware environment across multiple Hosts for development and troubleshooting
Provide "white glove" Support to Disney Executives in all roles

Executive Support, IT Technical Analyst Resume Examples & Samples

Provide Technical and Task Leadership in the area of responsibility assigned
Ability to recognize and respond quickly to critical matters
Ability to work with a progressive staff in a culture of empowerment and accountability
Intermediate/Advanced understanding and familiarity of the MS Office Suites
Intermediate/Advanced understanding of videoconferencing technologies

Administrative Assistant, Executive Support Resume Examples & Samples

Accuracy and Attention to Detail
Calendaring
Knowledge of Organization
Managing Multiple Priorities
Office Administration
Office Support Tools
Operational Excellence
Record Retention Policy
Web-based Facilities and Tools

Associate, Operations & Executive Support Resume Examples & Samples

Prior administrative and/or operations experience is preferred
1-3 years professional experience preferred
Excellent organization skills and unwavering attention to detail
Genuine excitement for “behind the scenes” work - using efficiency and support of others to increase the results for a larger unit or team of people
Strong judgment and ability to handle confidential or sensitive information with a high level of discretion
Ability to work effectively in a fast-paced, deadline-driven environment
Ability to juggle several projects at once with a spirit of flexibility and positive outlook
Experience with salesforce.com or other CRM systems a plus

Executive Assistant Executive Support Analyst Resume Examples & Samples

Minimum of 5 years of Executive Support Experience
Bachelor’s degree but not required
Advance skills in MS Office Suite
5 + years of administrative and/or executive support experience
Previous event planning experience is a plus
Proficient in the use of Microsoft office suite, specially Outlook

Executive Support Analyst, Techforce Resume Examples & Samples

TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally
FTP and Web Services Integrations
Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
Accounting and financial processes
1-3 years previous Salesforce administration experience with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
Understanding of business processes and ability to translate business requirements into application functionality
Excellent verbal and written technical documentation skills
Strong team player with service-oriented attitude and customer focus
Must be a go-getter and salesforce.com enthusiast who thrives on working in a fast-paced environment
Polycom and Video Conferencing solutions experience
Linux support experience
Knowledge of Cisco software and hardware
Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)

Associate Infrastructure Executive Support Analyst Resume Examples & Samples

Bachelor's Degree OR Technical Certification and/or College Courses and 2-year Information Technology experience OR 4 years Information Technology experience
Knowledge of ITIL v3 framework and ITSM systems
Knowledge of ITSM systems
Knowledge of workforce enablement technologies
Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives
Infrastructure domain knowledge and required technologies including 3rd party solutions
Ability to drive the use of analytics to improve service, availability, and customer interactions
Drive incident resolution and issues escalated by executives
Experience working with executives in diverse situations to install, troubleshoot, resolve open items
Provide front line executive support fo a majority of incidents/problems
Drive service introduction for new capabilities (simple/medium)
Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience
Experience running AV for a large event
Experience troubleshooting under pressure.IL - Chicago

Executive Support Assistant / PA Resume Examples & Samples

Diary Management: Organise the diary of the Director in a professional and efficient way, taking into account changing priorities. This will necessitate organising (often complex) travel itineraries; including rail and air travel, as well as taxis and hotel bookings. Also, responsible for ensuring that the Director is well-prepared for meetings with any necessary travel arrangements, documentation, and background information. Proactively liaise with parties to meetings to confirm details and check attendance
“Gatekeeper”: Act as the Director’s first point of contact with people from within and outside the organisation. Screening visitors, telephone calls, enquiries and requests, and handling them appropriately. Process incoming email and post, often corresponding on behalf of the Director
Diarise work requests: Ensure that any requests made by the Director are diarised to ensure that actions are completed
Report preparation: Preparation of ad-hoc and regular departmental/company reports on a timely basis to a high level of accuracy, liaising with those inputting into the report and co-ordinating collation, production and distribution
Producing documents, briefing papers, and presentations: Prepare documents of all sorts for the Director
Expense claim management: Recording of Director’s monthly expenses in line with the policy and deadlines
Event Management: Organise, on occasions in liaison with external agencies, corporate entertainment and employee events
Projects: Carrying out specific projects and research at the request of the Director. Possibly attending meetings/presentations on their behalf to gather information. Carrying out background research and presenting findings
Collating Data from across the team: Collect information such as appraisal documentation, sickness absence etc. from across the team and collate for the Director
To be responsible for ensuring that administrative systems in support of the Director is effective and records are up to date, maximising use of IT to improve efficiency
Undertake any other duties that may be reasonably required taking account the nature and scope of the position
Minute taking and dictation: Production, collation and dissemination of documentation for and resulting from meetings. Take minutes when required and follow up actions from the meeting as directed
Ability to accurately type at high speed
An ability to communicate professionally and effectively with staff at all levels inside the organisation, and stakeholders outside the organisation
Good written communication skills
A demonstrated ability to analyse issues and present practical solutions
An ability to prioritise effectively, delivering high quality work to deadlines whilst managing the expectations of stakeholders
Outstanding organisational skills, with the proven ability to manage/balance ever changing and potentially conflicting priorities, often under time pressure
Understandings of who key personnel are (both external and internal) and understand the organisation's aims and objectives
Previous experience working for Executive Directors or equivalent
Proven ability to handle sensitive and confidential information on behalf of the Director with complete discretion
Experience of successfully dealing with stakeholders at the most senior level (e.g. customers, suppliers, shareholders)

Executive Support Specialist Resume Examples & Samples

Represent the executive and act as a liaison between executive(s) and their management, peers or organization, with responsibility of action within pre-agreed limits. The GMC Executive Support Specialist is the first contact when searching information managed by his/her assigned executives
Ensure timeliness, quality and cost effectiveness of output/deliverables
Act as interface between client and executive(s) teams. May make decisions on behalf of executive, understanding the potential impact of the actions taken
Develop relationships with executives’ clients, other top executives within the company, and their EA’s
Implement innovative solutions to manage leadership support
Assist with management of executive's budget (check charge numbers, monitor expenses against budget, personal accounts, OG accounts, TR’s, etc.) and identify corrective actions
Complete and track standard Accenture processes relevant to the executive’s activity (surveys, forms, Quality reviews, etc.)
Research, analyze and interpret data from various sources; formulate recommendations based on findings and prepare complex reports to document findings. Assess accuracy of data to highlight inconsistencies
Remain up to date on factors affecting each executive's area of responsibility (e.g. client/industry knowledge, issues facing the executive, global internal organization, etc.)
Handle confidential information relevant to the strategy of the business, OG, etc
Create, manage and maintain databases to address the executive’s business needs
Anticipate travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations. Usually having impact on other top executives, top clients, etc. May be required to travel
Manage and maintain complex calendars and coordinate appointments, meetings, conference calls, etc. for executives, including extensive rescheduling. Keep executive informed, as needed
Manage all aspects of meeting planning, coordination and communication, keeping to budget and meeting objectives. Work with the Meeting and Events Planning Team. Identify and contact potential speakers, where necessary and possibly travel to meeting site to provide on-site support
Assist in development of meeting agenda, content and presentation materials
Attend and support different kind of meetings, including Committees, Councils, Boards, etc., taking minutes when required
Host visiting senior Accenture global personnel by greeting them, providing space and high quality administrative support when appropriate
May assist with personal business as and when appropriate
Prepare a range of correspondence/communications according to company guidelines to be sent by executive to Global OG, country/GU personnel, top clients, etc
Prepare drafts of proposals/presentations based on knowledge of audience, presenter and applications, and identify appropriate B2 delivery method
Present or explain business-related information to Accenture personnel when required
Prepare complex reports as needed, including advanced graphics, charts, etc
Review and sort paper-based and electronic mail, identifying action required and taking action where appropriate
Handle a variety of special projects at the request of the executives
May coordinate and facilitate interactive EA sessions and meetings, as required
May coordinate work completed by other team members, acting as coach to less experienced coworkers
Minimum of 7 years of progressively responsible secretarial and administrative experience or a combination of related education, secretarial and business experience
Previous support of C-Suite level executives
Strong skill set with demonstrated proficiency
Advanced knowledge of the MS Suite, including Outlook, Word, PowerPoint and Excel
Background in Marketing or Human Resource
Advanced experience booking and managing complex travel arrangements (Domestic and International)
Routine availability for frequent and extensive overtime
Highly flexible availability to support unique hours in global environment
Highly proactive approach, dynamic anticipation of executives needs
Highly confident professional presence, assertive interpersonal style
Strong conflict resolution and negotiating skills
Agile decision-making and judgment within fast paced environment
Expert calendaring, travel (highly complex), and MS Office skills
Highly developed ability to step into network and relationships as an extension of the executive
Able to work and network effectively with all levels of management, staff, outside clients and vendors
Discretion to maintain highly confidential information
Excellent verbal and written communication skills and command of language
Ability to effectively multi task, prioritize and manage complex assignments
Ability to proactively address issues and resolve problems, making appropriate recommendations, proposing solution alternatives, using sound business judgment
Flexibility for extensive overtime is required

Assistant Manager, Executive Support Resume Examples & Samples

Reception functions / duties are carried out professionally and with courtesy,
Daily scheduling for breaks, lunches and or intermittent / planned / unplanned absences is completed to ensure sufficient coverage for the Executive Floors,
Staff is always advised of changes to daily schedule to ensure coverage takes place at specified time and place,
Cross training on all floors is provided to ensure Service Excellence is delivered at each interaction with internal partners, clients and guests
Identification and reporting of improvements to processes and procedures within department
Track / Manage assigned budget with ongoing identification and implementation of cost savings opportunities
Ability to work with minimum supervision and in collaboration with a team,
Excellent phone etiquette,
Excellent and proven customer service focus record,
Knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Access)

Executive Support Assistant Resume Examples & Samples

Provides primary and confidential administrative, clerical, and secretarial support to the Dean and Associate Deans. Duties include, but are not limited to: maintaining, managing, and coordinating schedules/calendars of the deans; making travel arrangements and providing associated accounting follow-up; providing clerical, correspondence, program and project support; managing information (e.g., telephone, e-mail, letters, in-person) flow through the Dean’s office
Provides front-line customer services, including but not limited to answering phones, greeting visitors and answering general questions related to the functions of the office. Screens and routes calls, takes messages and schedules meetings requested by visitors/callers with the Dean. Provides information to students, faculty, staff, alumni, press, and other members of the public; responds to questions and/or complaints as appropriate. Assures that information is accurately/wisely conveyed to each of these groups
Assists the Dean in preparing for Board of Trustees meetings. Attends Trustee and records official notes of meeting for distribution
Acts as primary administrative support to the responsible Associate Dean and Institutional Research during the SAI (course evaluation) process
Provides/coordinates administrative support for faculty and administrative searches as assigned
Maintains confidential faculty personnel files, ensuring that contractual paperwork, salary letters, cvs, and all supplemental materials are up to date
Assists the Dean and/or Associate Deans in the planning of regularly scheduled faculty meetings, periodic faculty retreats, and other events and meetings. This may include scheduling of locations and times, ordering refreshments, requesting AV equipment, coordination of schedules, and preparation and distribution of meeting materials
Manages Deans’ Office student employee work schedules and work assignments. Trains and assists students in time reporting
Maintains faculty search files for Dean’s office. Assists in “on-boarding,” and prepares appointment documents, for new faculty and administrative employees. This includes, but is not limited to, ensuring that all new employees are scheduled for University orientation, have necessary documents completed for payroll, keys, ID cards, parking, new computer, office set-up, e-mail, and are generally made welcome
Works closely with CLA Financial Officer, CLA Faculty Support Manager, Student Success Hub Administrative Assistant, and the office of the VPASA to ensure smooth running of Academic Affairs processes. May occasionally be asked to support other office team members in completing projects
Orders office supplies, including specialty paper and stationary
Maintains office supply room, storage rooms and common storage areas. Monitors staff and student copy and fax equipment and vending machines. Process work requests for equipment and for building maintenance and repair
Reviews CLA calendar and provides information relevant to vacation requests
Schedules and sets up teleconference phone
Makes all travel and compensation arrangements for speakers hosted by the Dean’s office
Maintains and updates the Dean’s website to provide current, accurate and easily accessible information
Maintains Dean’s email list serves and WISE site folders
Provides administrative support for Honors Council, Academic Council, and other committees, including creating, maintaining and processing reports and agendas, maintaining websites, and coordinating meetings
Maintains keys to all display cases, file cabinets, storage rooms and lock boxes
Coordinates staff and faculty honors and awards nominations, retirement gifts, cards acknowledging life events, and procures awards as needed
Safeguards the confidentiality of departmental or office administration by exercising discretion in communicating information to faculty, students and staff, and handling departmental records and files, personnel actions, performance evaluations, grade reports, merit, promotion and tenure decisions, and similar confidential materials
Acts as a member university committees as requested
Acts as the floor captain/monitor in case of an emergency
Five years of job-related work experience, part of which may be satisfied by education and training
Excellent organizational and time management skills; able to manage and prioritize multiple concurrent projects and meet deadlines
Possess superior skills in business English, spelling, punctuation and proofreading and general business etiquette
Competency in use of technology. Strong knowledge of Microsoft Word and Excel. Experience with data entry for computerized information systems. Willingness and ability to learn new technologies associated with the job
Excellent interpersonal/people skills with ability to interact with diversity of people both in and out of University, and at different levels of the organization
Must have patience, integrity, and the ability to exercise good judgment and diplomacy. Must maintain a high level of confidentiality
Must be able to work independently, showing initiative and a high level of self-motivation. Must be willing to take on routine tasks and also accept complete responsibility for projects
This position is subject to a criminal conviction record check
Experience working in higher education
Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
Current Resume
As part of the application, please include a list of references (name, title, preferred contact information, and brief description working relationship to reference)

Executive Support Specialist Resume Examples & Samples

Prioritize, organize, and schedule complex meetings for a variety projects and initiatives in a timely manner
Support key programs and committees within the Department, including scheduling, keeping minutes, and preparing and distributing materials as requested
Interact with peers, Institute leaders, and external contacts in a highly professional manner
Process invoices, prepare purchase orders, prepare expense reports, and review purchasing card charges in an accurate and timely manner
Prepare general correspondence, create Excel spreadsheets, and edit PowerPoint presentations
Provide coverage for other members of the Department administrative staff
Assist in the management of Department intranet pages
Assist in the coordination of office moves, equipment upkeep, and other office operational matters, including supply inventory and ordering
Responsible for general office duties including copying, filing, faxing, sorting mail, and greeting visitors
Bachelor’s degree or equivalent experience or training required (college level course work highly desirable)
2-3 experience in an office setting required, preferably supporting a senior executive or professional group
Demonstrated ability to draft reports, correspondence, and other administrative documents as needed
Demonstrated ability to organize complex meetings and carry out complex scheduling required
Excellent knowledge of computer applications (e.g. Outlook, Word, WebEx, etc.)

Senior Infrastructure Executive Support Analyst Resume Examples & Samples

Bachelor Degree OR Technical Certification and/or College Courses and 5-year Information Technology experience OR 8 years Information Technology experience
Knowledge of ITIL v3 framework and ITSM systems
Knowledge of ITSM systems
Experience with workforce enablement technologies
Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives
Knowledgeable experience with infrastructure domain knowledge and required technologies including 3rd party solutions
Ability to drive the use of analytics to improve service, availability, and customer interactions
Drive incident resolution and issues escalated by executives
Knowledgeable experience working with executives in diverse situations to install, troubleshoot, resolve open items
A point of escalation to resolve all incident/problems for the executive support team
Drive service introduction for new capabilities (medium/complex). Preferred Job Qualifications
Bachelor Degree in relevant field (IT, Engineering) or equivalent career experience
Min of 5 years’ experience in the support of both Apple MAC and Windows PC environments preferred
Experience supporting audio/video conference rooms
Ability to work in Dallas and Richardson depending on the days’ responsibilities
A professional persona and attire
Ability to prioritize and make trade-off decisions
Ability to solve technological issues
Ability to manage change
Occasional evening supportTX - Dallas, TX - Richardson

Executive Support Assistant Resume Examples & Samples

Brilliant administration skills
Good working knowledge of Excel, Word, Outlook and PowerPoint
Great attention to detail
Very organised approach and able to work to tight timelines
Super proactive and able to work well under pressure
Strong prioritisation skills when it comes to workload
A basic knowledge of company secretarial work and responsibilities would help
Confident at providing support people at all levels, including board members
Flexible and adaptable to ensure situations are dealt with appropriately and effectively
Professional and responsible attitude to work

Assistant Manager, Executive Support Resume Examples & Samples

Monitoring and analyzing workload within department and identifying capacity where it exists and finding means to fill capacity with value added work or reduce expense
Track / Manage assigned budgets
Excellent verbal and written communication skills (Fluency in French/Spanish is considered an asset)
Knowledge of MS Office (Word, Excel, Outlook, Access)

Senior Desktop Analyst, Executive Support Resume Examples & Samples

Expert knowledge of Windows Operating and Server Systems
1-3 years of Executive level support
Advanced networking knowledge and troubleshooting skills
Good attitude with a willingness to work in a team environment
Advanced knowledge of Active Directory and Exchange administration

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