Director, Operations Resume Samples

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K Welch

Kara

Welch

79254 Lola Rue

Los Angeles

+1 (555) 389 9798

79254 Lola Rue

Los Angeles

Phone

p +1 (555) 389 9798

Experience Experience

Detroit, MI

Director Operations

Detroit, MI

Dibbert Group

Detroit, MI

Director Operations

Effectively manage talent development within department. Recruit and develop teams to maintain high performance
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Create efficiencies to manage Workers Compensation and Unemployment reports with management team to realize maximum cost savings
Develops and improves measurement and control systems to ensure highly effective performance in the areas of productivity, quality and cost containment
Work closely with the Nitrogen Services Management Team to develop strategy, metrics, and district specific action plans
Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development
Works closely with Managed Care department to increase the payor mix and to retain commercial patients

Philadelphia, PA

Director, Operations

Philadelphia, PA

Schmidt-Bernier

Philadelphia, PA

Director, Operations

Lead physician recruiting initiatives including networking, interviewing, oversee credentialing process, contract negotiation and onboarding
Increase quality by creating and implementing internal procedures for recruiting, scheduling and credentialing
Interface with Planning, QA, and other Manufacturing Supporting functions in ensuring customer expectations are managed
Assists the function in finance tracking providing frequent reports on various cycles, reporting progress and highlighting potential risks on opportunities
Overall responsibility for ensuring staffing and training of agents and functional Call Center staff are complete according to detailed project schedule
Develop and communicate Operations policies regarding new/existing procedures for Trading, Asset Movement, Call Center/TCS departments, Portfolio Accounting
Develop supervisors and managers in areas such as leadership, staff development and coaching, workplace policies, meeting facilitation, interviewing, etc

present

Los Angeles, CA

Director, Operations, Footwear & Accessories

Los Angeles, CA

Cummerata-Rolfson

present

Los Angeles, CA

Director, Operations, Footwear & Accessories

present

Manage Installs with PSD & Brand Managers
Work with BBC on fixtures and development
Manage budget throughout
Work with Creative services on showroom updates and refurbishing
Book and manage process
Create brief for marketing on select shots
Work with ADV to confirm creative

Education Education

Bachelor’s Degree in Business Administration

University of Cincinnati

Bachelor’s Degree in Business Administration

Skills Skills

A strong ability to be adaptable and flexible
Strong knowledge of applications and resources available for account management
Ability to work in a highly collaborative team environment. Comfortable making decisions and consensus building
Ability to understand profit and loss calculations and basic business finance
Very strong operational knowledge with solid business acumen
Strong organizational skills; attention to detail
Strong knowledge of best-in-class policies and procedures for running a call center and data management teams
Ability to deliver time-pressured projects on-time and on-quality
Solid knowledge of work measurement techniques and application
Ability to deliver time-pressured project on-time and on-quality

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15 Director, Operations resume templates

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Regional Director, Operations Resume Examples & Samples

Responsible for setting up all documentary and logistical preparations for current and future arena and venue operations in Brasil. This includes (but is not limited to) pre-opening plans, pre-opening budgets,
With each venue general manager, ensure compliance with all contractually obligated responsibilities and duties
Prepare the documentary and logistical framework for the operations of these avenues such that when the management and operational teams for these venues are hired, they will be able to reference policies and procedures, manuals, and best practices which you will have established in writing to a level which are executable and actionable
Understand the future functionality, physical plant, and business goals of each venue, and to produce the materials referred to above for each venue
Providing support to venue general managers, project managers and operations teams, especially as they relate to pre-opening responsibilities
Participate or lead certain aspects of the human resources sourcing and assessment of candidates each venue
Assist AEG Facilities senior management in assessing business development opportunities, including travel to and meeting with potential clients
Collect, organize, and fine tune all materials relevant to producing a best practices inventory of resources and materials which can be used by AEG Brasil in future
At the discretion of senior management of AEG Facilities, you will be asked to lead or assist in specific operational execution projects. These assignments may involve stays outside of São Paulo
Coordination of special projects which shall be assigned to you at the sole discretion of AEG Facilities’ management. These may include, but are not limited to projects related to sales & marketing, content and performances, and research into potential business development
Special projects as directed
College degree in related field required; Advanced degree or technical certificates preferred
At least 7-10 years prior related experience in venue operations and management with specific emphasis on management of multiple venues
Either demonstrate proficiency or demonstrate a willingness to learn basic, conversational Brasilian Portuguese
Experience reviewing legal contracts strongly desired
Proficient with Microsoft Office Products including Word, Excel, Outlook and PowerPoint
Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
Ability to multi-task, prioritize and problem solve in a fast-paced environment
Ability to maintain the confidentiality of highly sensitive information

Director, Operations Resume Examples & Samples

Minimum 10 years of distribution experience to include 5 years in a leadership role within a medium to large distribution center with primary accountability for an entire shift or segment
Bachelor’s degree (13 years combined college education and work experience may be substituted for a degree)
Strong, practical understanding of distribution
Ability to establish & execute plans including contingency planning
Skill in leading, motivating and holding accountable a large team
Ability to quickly assess situations and develop creative solutions to complex problems
Ability to work effectively cross-functionally to manage multiple stakeholders with conflicting needs
Experience in wholesale and/or retail distribution in an environment with fluctuating volumes is preferred

Director, Operations Management Footwear Resume Examples & Samples

Take cross country accountability for the allocation, development and execution of centralized product development for other LOs’ production facilities under the same designated groups of factories he/she manages
Build a comprehensive business case with quantifiable ROI to steer suppliers‘ substantial investment decisions constantly, influence and drive mindset change of on recruitment as well as financial investments
Develop and train key personnel, provide ongoing coaching and mentoring of direct reports to strengthen the organization. Maintain a flexible organization structure capable of adapting to changing business needs
Can think cross functionally
Chinese, Indonesian or Vietnamese local language an advantage
HQ/regional experience on product creation, production / quality and functional areas such as Costing, Planning or Materials or min 4 years combined experience as Senior Manager Product Creation and Senior Manager Manufacturing preferred

Director, Operations, Tuition Financing Inc Resume Examples & Samples

Leads the operational components of development, delivery and administration of State 529 College Savings Plans
Manages the relationship with several external vendors to deliver record keeping services, telephone services, web functionality and print services to State 529 clients and individual account owners
Interacts with lead staff in each State's Treasurer's Office to deliver high quality customer service
Expertise of the 529 product, business practices/policies and regulations to ensure that the product is serviced accurately and within compliance standards is strongly desired. Serves as the Registered Principal for all registered reps under his domain and performs all supervisory functions for compliance with NASD and MSRB rules and regulations
Must become an expert on all transactional processes for each State plan and regulatory rules that govern 529 plans. Must also interact with business partners from Finance & Actuarial, Law, Risk Management, Asset Management and Product/Portfolio Management
10 years relevant business and industry knowledge
Experience with transfer agency functions including record keeping, print and web services are required
NASD Series 6 and 63 registrations or ability to obtain within 180 days
Deep knowledge of transfer agency/record keeping function required
Six Sigma or LEAN proficient is desirable
Strong communication skills with the ability to lead team through collaborative decision making process
Proven experience in project management, coaching and developing a strong leadership team, excellent communication skills (written, verbal and presentation) and sound decision making skills

Director, Operations Launch Resume Examples & Samples

Reinvent the launch practice for Microsoft to address the new dynamics of delivering cloud services and devices, effectively balancing Microsoft's unique innovation-driven culture and time-to-market demands with the controls required to ensure quality delivery. Build data-driven case for change informed by current performance
Build aligned practice elements and transformation plans to support the practice evolution - roles & responsibilities, policies, processes, rhythm of business, reporting, measurement system, and change management plans
Enroll leaders at all levels across the company - Engineering, Sales, Marketing, Operations, and Support, in the transformation
In addition to the core job responsibilities above, as a senior member of the Planning and Launch Services Organization, the Director of Operations Launch will be expected to play an active leadership role across the launch community, an active role in the health and development of both that community and the Planning and Launch Services Organization
Bachelor’s degree in business management, engineering, Finance or related discipline, or equivalent work experience
A minimum of 10 years complex project or program management, preferably in large commercial enterprise
A minimum of 5 years new product introduction for software/technology services company, preferably cloud services
A minimum of 5 years management with at least 3 years managing managers in a 20+ person organization
New product introduction; product launch in software or technology services industry
Business transformation; process reengineering and change management
Exceptional leadership driving aligned vision and accountability to results for complex, multi-disciplinary projects across large, global, matrixed organizations
Unwavering advocacy for customer and partner
Ability to build strong, effective partnerships at multiple levels within the company
Strong business acumen with ability to drive clarity and build go-to-market plans from ambiguous and potentially conflicting strategies, informed by market compete perspective
Ability to influence at Sr. Levels outside organizational boundaries
Consistent track record for delivery against tight timelines with constrained resources
Strong written and oral communications skills at all levels including executive audiences
Conviction, courage and willingness to challenge the status quo, even if perspective may be unpopular
Passion, positive energy and the ability to create a fun environment, even during times of stress

Director Operations Management Footwear Resume Examples & Samples

Responsible for budget (PEX and T&E), personnel and supplier relationship of the designated factories / Operations centers
Collaborate with other SOMs and functional Heads (Costing, ME, Materials etc.) on implementing cohesive and consistent practices and procedures with regards to managed product categories and current and future manufacturing scope
Ensure best practices, cohesive messages, projects are shared or implemented consistently across factories via ability to lead/steer supplier’s management and organization toward a shared vision
Proven management experience incl leading, developing and motivating and building a sizable organization
Ability to utilize depth and breath of technical, products and interpersonal knowledge and skills to analyze and solve complex issues
Ability to Influence internal and external stakeholders
Have proven depth and breadth of experience across multiple area of sourcing which can be called up on to co-lead or support regional or global projects
Can independently lead LO based or Regional projects
Excellent written and verbal English communication
University degree preferably in related fields
10+ years in Sporting goods industry with at least 3 year people management experience

Director, Operations Control Resume Examples & Samples

Ensure the management are aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes, operational efficiency, improvement in service standards, good quality control on operational and transactional risks
Maintain consistency with global policy and regulatory standards, actively addressing control aspects for the HK based activities
Work with the various business units and functional heads to ensure appropriate segregation of duties for investment activities are in place and oversee monitoring and quality assurance activities as necessary and adherence to policy/procedures
Review sales, operations, finance, client on-boarding and dealing departments’ policies and procedures, identify and quantify gaps and develop/implement action plans to bring in line with RBC and WM standards
Implement and perform anti-fraud controls via performing regular sample review of trade tickets, payment instructions, reconciliations and tape recording to identify and monitor on-going control weaknesses
Act as the primary interface for internal and external audits for detailed business line and related information
Ensure appropriate service levels are established and meet with outsourcing providers on
A regular basis for quality assurance and issue resolution
Maintain and update outsourcing register for all WM Hong Kong legal entities
Ensure reconciliation for WM Hong Kong legal entities are up to date

Executive Director, Operations Resume Examples & Samples

Plans, coordinates and prepares operating budgets, capital budgets and quarterly assessments
Works closely with Engineering team on technical and facility projects as required
Oversees a roster of 100 - 150 technical production staff including freelance, and staff production technicians, including editors, camera operators, technical directors, technical supervisors, audio mixers, graphics operators/artists and playback operators
Identifies and implements new technologies where applicable
Coordinates integration of production with Master control operations team
Responsible for hiring, training and maintaining technical crews
Coordinates, monitors and directs all production and post-production activity, ensuring schedules and financial goals are achieved
Oversees the support staff and production schedulers for all pre-production, post production, graphics and studio production
Bachelor’s degree in Communications or related field preferred but not required
Minimum 3-4 years experience in Production required with at least two years in a supervisory role
Good verbal, written communication, negotiation, and presentation skills, as well as good interpersonal skills are required
Ability to manage multiple projects, leadership skills, and strong analytical skills. Spanish a plus
Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Explorer are needed
Good organizational skills and attention to detail are required. Demonstrated skill in developing and maintaining effective business relationships is necessary
The ability to multitask and work effectively under changing priorities and daily time constraints is required

Director, Operations, Footwear & Accessories Resume Examples & Samples

Marketing & Operations Budget
Build budget. Monthly conference call with Marketing to align spend
Manage budget through monthly review and forecast with Finance
Capital Footwear & Accessories
Build budget with sales & accounts
Receive and work through floor plans
CAR paperwork through floor plans
Work through projects with sales PSD on design plans
Work through prototype phase with PSD- mostly Footwear
Work through LOA’s with account
Manage Installs with PSD & Brand Managers
Manage budget throughout
Receive and keep library of photos
Work through “punchlist” with PSD
Monthly capital forecast meetings with Capital team
Weekly meetings with PSD
Store visits for set or proposed shops
Fixture research for new development
Discuss with sales/ BM’s and place fixture inventory orders
Fixture Liaison
Work with BBC on fixtures and development
Work with Regal & Apac on fixture reviews/ updates and orders
Co op
Lauren & Polo Footwear, Accessories
Build budget with sales
Monthly meeting & email with sales for updates/ paperwork requests
Enter in claims log for Ad#
Approval by Joel
Hand off Caitlin/Cristina enter system
Communicate Ad# to account or sales
Approve in system
Manage monthly with Finance
Polo Creative process of coop
Communication with account on creative paper, did we meet guidelines?
Adv. Approval and communication with Reid/Tim for final approval
Work with Men’s team on crossover product for apparel ads
Polo National Advertising
Schedule seasonal meetings with Advertising
Verify selection/buy with sales for paid for shots
Create brief for marketing on select shots
Place sample order with production
Check in and send shoes to shoot
Set up review meeting with Advertising/Joel to set Media plans
Market
Meet with Creative services to schedule artwork and flowers
Work with Creative services on showroom updates and refurbishing
Book Caterers and staff
Build Menus
Supply headcounts and hours
Book, dress and manage models
Book Collection model and clothes for 650
Tradeshow
Contract and negotiations
Room and Flight communications
Badges
Insurance paperwork
Book Steve
Food and drinks
Flowers
Booth Porter
Review product in and out
Booth props and updates
Charity
Book, process paperwork and fill tables
Caitlin will to brief for book ads
Book and manage process
Work with ADV to confirm creative
Incentives
Source and order incentives
In-store imagery
Oversee process
Training tools

Director, Operations Resume Examples & Samples

Work with GM on all projects and purchases
Oversee repair and maintenance of all facilities, systems and equipment, including air handlers, compressors, energy systems, scoreboards, message boards, dasherboards, ice resurfacers,
Create IT manuals and implement procedures
Hire, train and supervise IT Manager and network and telecom coordinators
Create and update operating manuals
Create and supervise training programs
Oversee and assure cleanliness of all areas and equipment
Hire, train and supervise Housekeeping and Conversion Managers
Create and implement inventory control procedures
Keep detailed and accurate records
Hire, train and supervise the Shipping/Receiving staff person

Technical Director Operations Resume Examples & Samples

Switch or Direct live productions, including newscasts, news updates, local programs, special events and live remotes
Liaise between news and technical operations group
Ensure the quality and integrity of technical parameters during productions
Work with news producers/directors and technical operations group regarding all aspects of news production to maintain proper standard
Give technical assistance to producer/director regarding on-air presentation
Participate in quality control and Broadcast Report follow-up
Studio operations including camera, teleprompter and audio
Graduate of a post secondary Broadcast program or related experience
Minimum five years experience in a broadcast environment
Experience in studio productions and related equipment
Experience with Ross production switchers
Experience switching and/or directing live and taped productions is required
Ability to make decisions quickly and accurately while under pressure
Successful applicants will have effective interpersonal, communication and organizational skills
Ability to innovate and suggest new ideas

Director, Operations, Pristine Seas Resume Examples & Samples

Program management: Plan and direct operational, financial and administrative activities of Pristine Seas on behalf of the Executive Director (ED). Organize and run weekly planning meeting with core team, and have clear action items and follow-up after meetings. Provide information and deliverables to help ED and Pristine Seas be more productive and effective. Oversee and manage highly prioritized projects. Direct the workflow of other individuals within the organization. Take on other responsibilities as directed by the ED. (30%)
Strategic initiatives: Lead discrete projects on behalf of the ED. Manage core project internal communication and outreach support. Provide strategic guidance to the ED. Ensure effective network/partner communications. Provide strategic advice to improve the daily management of the project. Participate in the development of financial/development strategies. (20%)
Internal NGS communications and coordination: Attend meetings and coordinate with other NGS teams (including Science and Exploration and NG media units), in particular with NGS’ developing ocean initiative. Collaborate closely with the extended Science and Exploration team, NGS media and other NGS groups to procure and distribute appropriate content to stakeholders. Assist in the development, creation and distribution of press kits, exhibits, social content, blogs, and general web site content. Develop presentations for key events. (20%)
Plan leadership events: Arrange and manage key project meetings in support of project strategic objectives, in particular annual Pristine Seas team meetings and Advisory Board meeting. Coordinate with Manager of International Relations, who is responsible for leading policy-oriented events in target countries. Work with project coordinator to develop necessary collateral and materials. (15%)
Program administrative support: Lead and direct the work of administrative support staff. Oversee project coordinator to maintain monthly reports, program files and program calendars. Work with ED to manage contracts. (15%)

Director Operations & Technology, Pga.com Resume Examples & Samples

Proven experience with assessment, development, and deployment of digital products in environments using one or more of the following web and data services: OBJ-C, JAVA, AJAX, Web Services, CSS, XSLT, HTML, HTML5 and PHP, JSON and XML
Ability to collaborate and work closely with and across functional teams, including product management and operations, on product strategy, business and functional requirements, management of product development, product testing and quality assurance
Experience in fostering and managing relationships with senior product management and technology service groups across various internal departments, including ad operations, web development, structured data, architecture, core video and infrastructure

Director Operations & Technology Pga.com Resume Examples & Samples

Ability to lead the day-to-day operations of PGA.com site and products, overseeing all technical operations of the business, including project management, prioritizing development and managing timelines, quality assurance and the overall project lifecycle
Understand and manage the data flow systems for digital sites and products, from the upstream consumption of third party data (i.e. scoring, social content), to the creation, use, and display of content on digital products and websites, to downstream distribution and syndication partners
Minimum of 7 years of project management of large scale web / mobile projects
Familiar with Drupal CMS, and knowledge of general CMS practices
Good understanding of Agile Methodologies
Experience and demonstrable knowledge with video streaming technology, database and data feed architecture, push notification and SMS technology, registration and authentication technology, analytics technology and ad serving technology

Director, Operations, Output Solutions Resume Examples & Samples

PVC card personalization and mailing
Color Digital Card Production and mailing
High Speed Laser Printing and mailing
Commercial Print Operation
Production Support / Control
Capacity management
Industrial Engineering with a focus on process improvements, space planning
Warehousing including Secure Vault Storage,
Shipping and Receiving
Technical Maintenance
Other related or assigned functions for the overall organization
A Bachelor's Degree in industrial engineering, operations management, business management, or related is required and a graduate degree in business or operations is preferred
10+ years of manufacturing experience with 4 –6 years in management
Hands-on experiences with Lean manufacturing and/or Six Sigma processes are required, appropriate certifications are desired

Director, Operations Resume Examples & Samples

Ensure confirmations and Settlements of FX/Bonds/Equity transactions are executed in a timely manner, adhering to procedures and settlement cut off times
Support Internal departments by providing appropriate operational perspective guidance
On an ongoing basis meet with Core business partners to discuss upcoming initiatives, projects, new requirements etc. Log all issues / changes & comments as appropriate in procedures and issues tracking logs
Direct and supervise operation staff, providing managerial and technical support as appropriate. Provide an environment for the development and growth of the individual staff members, ensuring regular feedback on performance and opportunities for training
Maintain regulatory report to FSA, JSDA & BOJ
Manage operational related system enhancements for clients and authorities related initiatives
Review documents for trade settlement (cheques, application for remittance, depositary receipt. Etc) prepared by operation staff, and authorize settlements
Ensure client static data information (such as settlement instructions) is maintained correctly and in a timely fashion to avoid settlement failure/losses
Liaise with local clients during Tokyo business hours and provide feedback to Operations Toronto/London to ensure settlement of offshore booked trades
Specialized processing – Closely monitor trade processing of transactions with government institutions who require customized confirmations/ settlements
Safe Management - Adhere to strict Control of the branches safe & its contents
Update Operations related topics/events to Tokyo Management Committee on monthly basis
Provide opinions from the Operational perspective to Tokyo Deals Committee
Review and maintain segregation of client’s money co-operate with head of Finance Dept
BRP business unit head for Tokyo Operations
Overall knowledge of FX, Money Market, Securities and Derivative products
Knowledge of money control (remittance, receive, bank cheque, etc) in various methods
Ability to co-ordinate various type of requirements from internal/external clients in corporate with related dept. such as ISDO or Finance
Ability to manage and drive Operations team with strong leadership
Ability to build up reliable relationship with internal/external clients
Advanced knowledge of the practices, procedures, and principles relative to managing large operational/processing service areas
Strong planning and management skills
Ability to motivate staff in a large scale, high volume environment
Solid knowledge of work measurement techniques and application
Well-developed presentation and communication skills, both written and verbal, to convey ongoing changes/improvements in the operational/processing areas
Strong negotiating and decision making skills
Strong understanding of operational processes/delivery systems
Key relationships with a wide range of Senior Management, Internal and External professionals
Legal & Compliance – Consult with Legal Dept for matters related to transactions, internal control, etc
Sales Dept. –Exchange information related to: clients, products, trade conditions, etc. for accurate settlements of transactions
Finance Dept. –Discuss funding and accounting matters
Integrated Service Delivery Operations (Singapore) – maintenance, upgrade of current system and enhancement of new system required by clients and/or authorities
Internal/External banks – Agent for payment/receipt money with clients
Clients – All aspects pertaining to trade settlement. Contact to resolve problems, & manage their request
Toronto Middle office –Exchange necessary information related to derivative trade or structured bond etc
Toronto Fixed Income trade support group – Exchange necessary information related Fixed income transactions
Toronto/London/Singapore operations – Daily trouble shooting

Regional Director, Operations Resume Examples & Samples

University Degree – Preferred MBA, B Comm
Minimum of 8 – 10 years financial services industry
Comprehensive knowledge of the regulatory environment for banking and investment products
Highly developed and proven project management, coaching and communication skills
Seek and seize opportunities, take risks willingly after prudent analysis
Strong work ethic, work well under pressure
Flexible and empathetic, able to work effectively in a variety of situations
Ability to resolve a magnitude of diverse, complex and ambiguous issues/situations in a creative manner
Strong ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Strong presentation skills; both written and verbal
Strong leadership and management; understands navigates existing work, organization and power structures, and makes recommendations with a clear sense of organizational impact
Strong conceptual thinking, good ability to take a holistic and integrative view, and consideration for influence and impact on various levels within business
Understands, describes and navigates existing work, organization and power structures and makes recommendations with a clear sense of organizational impact
Expert ability to build and maintain a diverse team who work toward the achievement of clearly defined individual goals while maintaining

Director, Operations Engineering & Mobile Resume Examples & Samples

Lead the Operations Engineering function for Walt Disney Parks & Resorts Technology, including Reliability Engineering, Enterprise Monitoring, Platform Tools, Process Engineering & Governance
Strategy & pipeline development for engineering tool delivery focusing on simplified operations applications, application & infrastructure automation, all varieties of monitoring & logging solutions enterprise wide to suite all WDPRT with measurable targets to reduce MTTR & improve overall system availability
Develop & execute an ESM/ITSM function focused on lean process engineering & detailed process governance to measure overall WDPRT segment availability, operational throughput & change success rates
Developing business alignment on the definitions of WDPRT operational success & key performance metrics
Lead Mobile Device function for Walt Disney Parks & Resorts Technology including Mobile Device Strategy & Mobile Device Operations
Lead the Mobile Device Strategy owning mobile cast devices & digital signs, to provide long term, low cost solutions to our mobile devices including remote administration of the devices, monitoring & availability statistics of the devices, a common device strategy & roadmap along with a strong business alignment ensuring that roadmaps across the portfolio are converging: business need to technology solution
Develop and execute a Mobile Device Operations focused on clear & concise operational metrics, centralized support leveraging other WDPRT operations teams, standard identification & escalation of issues & producing a mobile device lease strategy aligned with the needs of our business partners
Partnership across the Systems Engineering & Operations teams in leading major incident management on live triage calls in a shared executive on-call rotation
10+ years of relevant experience in IT/IS management
Demonstrated experiencing in engineering strategy, planning & delivery for enterprise-scale solutions
Demonstrated experience in operations & production support for enterprise-scale technology solutions
Demonstrated expertise in leading triage & integration functions on enterprise-scale solutions
Demonstrated experience in both architecture of solutions and application/solution development
Demonstrated knowledge of and hands-on experience with high-scale web architectures, patterns, and technologies, specifically Java, Event-Driven Architecture, and ReST
Demonstrated mastery of IT Service Management processes
Demonstrated professional written, verbal, and presentation communications skills
Demonstrated track-record of delivering innovative, high quality solutions on-time and on-budget
Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore
Proven ability to manage and facilitate annual operating plans and 5 year plans
Demonstrated inclusive leadership, which embraces diversity
Ability to communicate to executive audiences, and deliver results through influence
Technology experience in the hospitality/travel industry
Demonstrated experience suporting solutions in International regions
Certification in ITIL
Bachelor of Science in Computer Science, Computer Engineering, or related discipline

Director, Operations Resume Examples & Samples

Partners with all cross-functional teams to ensure the timely execution of results
Preparation and production of special projects
Coordinates with Finance to develop production and staffing plans
Responsible for building safety as well as compliance with OSHA and applicable government agencies
Builds teams and develops leaders
Ensures timely production of quality product
Ensures facility is clean and organized and equipment is maintained in excellent condition
Implements projects and serves as change agent
Accountable for delivery of facility financial results
Development and execution of goals and objectives that support corporate business strategies
Works closely with People Operations on any decisions/actions affecting employees
Supports and grows the company’s culture

Director, Operations Resume Examples & Samples

Includes leadership of financial metrics for company owned and third party supplier contracts and accountability for distribution audit, payment and freight claims standards for multi distribution sites
Responsible for distribution management systems recommendations and standards
Builds/maintains effective relationships with cross-functional operations and corporate departments
Monitors operations and financial best practices to ensure success across a complex distribution network and or site including the impact of technological advancements, especially in regards to WMS (warehouse management systems) and automation
Sets and utilizes operational and financial KPI’s
Acts as Rent The Runway’s ambassador to internal and external business partners
Accountable for enterprise freight, audit, payment and claims process
Keeps current on industry financial trends and communicates potential impact
Responsible for the financial inputs into the AOP for all global distribution movements
Provides systems, process, financial standards and operational proficiencies distribution movement
Ensuring that all distribution operations and systems comply with local PRO, health, safety, and environmental/risk management legislation as well as with Corporate Policies
Demonstrated capacity to implement process re-engineering with very hands on approach
Stays current with trends, regulations and initiatives regarding transportation
8- 10 years experience in distribution /logistics in a fast moving consumer goods, retail, and/or start-up company
Operations and distribution leadership position with responsibility for significant financial reporting/spend management
Experience with distribution management warehouse systems, freight payment systems and implementation of these systems is highly preferred
Applies knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Ability to work in a highly collaborative team environment. Comfortable making decisions and consensus building
Demonstrated leadership, analytical and strategic planning skills
Proven negotiation and idea persuasion skills
Experience starting a distribution/manufacturing plan
Strong abilities to quantify data and make recommendations based on the results

Director, Operations & Controls Resume Examples & Samples

Variable and Life Licenses
Knowledge of insurance and investment products
Ability to execute, good organization skills, risk identification skills, management courage and decisiveness
Must be comfortable in front of large and small audiences
Good PC skills (Word/Excel)

Regional Director, Operations Resume Examples & Samples

University Degree – Preferred MBA, B Comm & CA, CMA or CGA
Comprehensive knowledge of the regulatory environment for banking and investment product
Expert ability to build and maintain a diverse team who work toward the achievement of clearly defined individual goals while maintaining a collaborative understanding and focus on the overall business purpose and direction

Director, Operations Resume Examples & Samples

7-10
Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint
Strong knowledge of PSC and JLL policies and procedures
Ability to multi-task and manage PSC activities for multiple clients
Experience with business continuity planning
Versed in practices of Facility and Data Management

Director Operations Post Services Resume Examples & Samples

Minimum 5 years’ experience in a post-production facility with advanced technology capabilities (UHD, HDR, Color Grading, Sound, Editorial, etc…)
Must be detail and results oriented with ability to multi-task under pressure
Must have exceptional capacity to maintaining a strong sense of teamwork across operational groups
Candidate must be proficient in Word, Excel, PowerPoint, and familiar with Windows operating system
Strong technical background within Mastering, Editorial, Color, Sound, and New Technology operations
Strong oral and written communication skills for interfacing with potential and existing clientele
Excellent organizational abilities necessary to coordinate the multiple and simultaneous tasks
Experience working with creative talent

Director, Operations Management Resume Examples & Samples

Successfully lead a team that is focused on high customer service for our clients through data, quality, and responsiveness. Will be responsible for leading the team to be proactive vs. reactive – to be measured by client satisfaction scores as follows: corporate monthly survey, monthly facets survey goal of 8.0 as minimum
Collaborate closely with other functional areas within Lending to ensure client focus is maintained 100% of the time
Demonstrate innovative thinking and thought leadership by continuing to evaluate our service techniques and strategies and ensuring that they meet or exceed the needs of our clients and are the most efficient for Fiserv. Ensure that our service methodologies provide outstanding service that is reported on and measured on a regular basis
Ensure that we effectively integrate new product offerings into existing processes that result in a high degree of client satisfaction and adoption
Exceeds 100% of client and internal SLA’s and meet or exceed all established survey goals
Manage client defined and internal service level results across multiple product lines using budget, forecasting, capacity planning, and resource allocation best practices
Hire and retain top talent to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor for all key positions
Lead a culture that results in 75% associate engagement based upon annual Fiserv survey
5+ years of relevant work experience in financial services or related industry
Experience with Lending from a servicing and/or origination perspective preferred
5+ years of management experience which includes but is not limited to budgeting, setting strategic direction, staffing, reporting, associate development and succession planning
10+ years directly servicing clients with a history of strong communication at all levels within the client organization
Outstanding people management experience (managed 10 + people including managers)
Excellent verbal, written and group communication skills; ability to communicate with technical and non-technical audiences
Proven ability to understand complex business and technical concepts and translate to the client or associate
Ability to work effectively at all levels within the organization
Ability to work independently and maintain tight deadlines
Strong results orientation with demonstrated track record of success
High degree of adaptability and flexibility
Ability to analyze data and make it actionable
20 – 30% of travel

Director, Operations & Knowledge Management Resume Examples & Samples

Customer Support: Manage on-going and long term customer support operations for B2B and consumer facing products and services including: provide key findings and recommendations derived from gap analysis, best practice, process design, and capability assessments. Provide oversight of customer support capabilities; develop KPI’s, goals, forecasts, streamline processes and improve tools & resources. Ensure customer satisfaction is achieve by overseeing operations responsible for all customer interactions and responding to escalated issues. Developing and maintaining industry standard quality assurance programs
Knowledge Management: Oversee and continue to design and develop the knowledge management team responsible for ensuring training documentation is created and maintained and tools are utilized to provide effective, versatile training and knowledge base solutions
Operations Management: Prioritize objectives/deliverables to align with business goals and coordinate activities across departmental resources. Assess and analyze the content servicing workflow and provide and implement recommended changes to ensure accurate on-time delivery. Work with cross functional teams responsible for the delivery of assets to Tech Ops clients and recommend changes to improve delivery process which reduces level of effort of all teams involved. This will include partnering with the Marketing and Communications position to help lead efforts to improve operations through communication activities
Partner Performance Management: Provide oversight to program initiatives being handled by vendors which includes Customer Support, CHOP and Digital Media Operations teams. Ensure vendors are meeting SLA’s and working towards any improvements wherever necessary to meet the department’s internal SLA with our clients
Staff Management & Development: Manage all aspects of team function including, but not limited to: Training, developing and empowering staff
Financial Management: Prepares, manages, optimizes and reports on program budget. Ensures timely funding of projects and services through client billing. Review financial statements and data and utilize financial data to improve financial management. Prepare and control operational budgets. Audit monthly financial billing from Vendors to ensure accuracy

Director, Operations Resume Examples & Samples

Ensure operational standards for cost, quality, delivery, environmental, health and safety is met
Develop and Drive positive cultural change in manufacturing operations via clear operations performance improvement plans and confident leadership
Interface with Planning, QA, and other Manufacturing Supporting functions in ensuring customer expectations are managed
Direct implementation and execution of the ELC Continuous improvement process to achieve: ◦
8- 10 years in a manufacturing environment with demonstrated progression through various levels of management and responsibilities
5% Travel
Demonstrated project management skills with strong communication skills (oral & written)

Director, Operations Resume Examples & Samples

Contribute to the evaluation and development of operational strategy and performance goals and objectives in cooperation with executive team
Formulate, manage and control production operating budget and ensure that manufacturing costs are within budget
Meet production schedules and maintain cost objectives as defined by customer requirements and management
Develop and define critical performance metrics to control processes, measure performance, and guide corrective action
Direct all personnel activities including staffing, employee relations, goal setting, personal development, performance reviews, discipline and terminations
Forecast labor resources required and hire necessary production staff and support positions
Ensure compliance with government regulations in the workplace including labor regulations, OSHA and maintain safety policy and procedures
Liaise with other functional areas so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
Extensive knowledge of operations management theories, principles, methods and practices
Thorough knowledge of OSHA, EPA, DOT, FDA, DEA, SAP & ISO rules and regulations
Thorough knowledge of Good Manufacturing Practices (GMP)
Strong SAP knowledge
Strong skills in talent management and development
Strong skills in developing and delivering effective presentations
Advanced skills in financial and analytical management
Advanced interpersonal skills in dealing with senior company executives
Ability to apply knowledge of advanced manufacturing and inventory management practices
Ability to direct, plan, organize, assign, review and evaluate the work of subordinates
Ability to make effective and efficient use of financial resources to achieve objectives
Ability to understand profit and loss calculations and basic business finance
Ability to persuade, influence and impact others
Ability to communicate effectively orally and in writing, including preparing and presenting information
5-8 years: Experience in a leadership or director role
10-15 years: Progressively responsible operations experience in a manufacturing facility

Director Operations Resume Examples & Samples

Facilitate successful, seamless term starts including introduction of new programs with optimal use of resources and communication and visibility to challenges and successes
Manages 7/24 student support services, keeping agreed SLA’s and implementing a constant quality improvement process
Point of contact for on and off office-hours escalation of issues preventing the best student experience and provide guidance on remedial options
Maintain and conduct analysis of service performance metrics, data trends, quality, processes and customer input to support organizational and management reviews and to improve service levels as experienced by the student and faculty
Develop and maintain close relationships with partner operational areas and with Laureate services areas to orchestrate the implementation and ongoing execution of services for partnership online operations
Ensure all operational areas at the partner and Laureate support new program launches or changes
Project management for all initiatives that include an operational component
Identify opportunities for performance improvement needed to achieve an inspiring student experience
Achieve scalability by implementing a master cycle planning and scheduling process across all service groups
Develop clear, actionable plans to improve student and faculty satisfaction/loyalty by identifying service performance issues and working with appropriate resources to implement and track service improvements
Collaborate with IT to support design and implementation of creative solutions to support student experience goals
Other special projects as needed
Bachelor's degree required, preferably in a business or engineering related field. MBA or advanced degree in Operations Management a major plus
Minimum of 5 years of Operations Management or related experience
Experience working in an academic student service organization or in a cyclical service delivery environment is a major plus
Experience working in a partnership environment is a plus
Bi-lingual in Spanish or Portuguese a plus
The successful candidate will have proven facilitation, analytic and presentation skills
Understanding of statistics and data based decision-making
Exposure to service production planning, scheduling or capacity planning preferred
Experience with Lean or 6-sigma process improvement methodology and change management is highly desirable
Excellent communication and presentation skills with proven well-developed written, oral and interpersonal skills
Self-starter with drive, determination, focus & initiative that can work independently and manage multiple priorities
Ability to travel 5-20%, depending on business needs
Strong analytical skills: strong production and management of KPI’s, SLA’s and use of reporting and business intelligence tools for self-reporting
Strong Computer skills: Intermediate to advanced skills/knowledge of CRM and BI platforms, Microsoft Office Suite with special emphasis on advanced Excel and Access

Director, Operations Resume Examples & Samples

Manage the trade cycle process between brokers and the custodian banks
Ensure accuracy of all positions, cash and broker data on the trading order management system
Coordinate account transitions and new fund launches
Provide cash reporting and other analytics to the trading and portfolio management teams
Provide oversight of back office services including reconciliation, corporate action processing and direction for transaction posting; serve as escalation point for back office
Review and refine existing controls/procedures to continuously improve the quality of these controls, and ensuring clear and concise documentation is created and maintained
Facilitate audit deliverables
Ensure controls for all processes including operational compliance for SSAE16 are up to date
Provide support to Legal, Compliance, Product, Relationship Management and Analyst teams
Prepare executive summary reporting for committees and various risk meetings for review of AVP Regional Head of North American Investment Operations
Create, report and manage to key risk indicators for all functions. Diagnose issues and prepare action plans to recommend risk mitigation
Remain familiar with relevant securities industry developments specifically those impacting the functions of the department and/or its stakeholders both clients and service providers
Monitor and implement changes in regulatory and /or settlement practice changes
Provide leadership and direction to the Middle Office team for day-to-day responsibilities ensuring responsibilities are completed according to procedures and controls including proper escalations
Direct and coordinate projects and initiatives to reduce business risks and produce operational efficiencies
Work closely with senior management in the strategy and development of the global operations plan with regard to organizational development
Ensure reporting to all constituents is overseen and that regular management reporting is provided to the AVP, Securities Operations
Undergraduate degree (Finance, Accounting or Economics preferred) and minimum 7 years relevant experience in financial services or equivalent experience with minimum 3 years of people management experience
Experience with direct Middle Office Investment Operations management
Individual must have strong knowledge of all security types including derivatives, forward currencies and other complex securities
General knowledge of finance, portfolio accounting systems and general applications is required. Bloomberg Order Management System experience is a plus
Fund accounting and custody experience
Knowledge of corporate actions - from custody, investment and accounting perspectives
The individual must be organized, professional and demonstrate proven leadership skills
Ability to manage multiple ongoing projects and the ability to work with internal and external departments is necessary
Ability to operate within a high volume, fast paced, complex environment under tight deadlines
Demonstrated ability to be flexible and exercise judgment in a changing environment
Strong planning, communication, influencing, and conflict management skills
Good team player with the ability to work with and maintain strong relationships with people at all levels and functions throughout the organization and with external business partners
Ability to develop staff and mentor as required and adopts a hands-on approach
Completion or enrolment in the Canadian Securities Course, CFA or similar program

Director, Operations, Branded Products Resume Examples & Samples

Work directly with the Business Strategy and Monetization Team (BSM) and Sales to deliver world class products for our clients
Scale and optimize product delivery across multiple formats such as video, including future product offerings
Scale programs to ensure that the organization meets or exceeds production and product goals
Develop, iterate, and maintain business processes, best practices, and training documentation across the BSM Team
Manage internal program operations and teams across branded creative, project management, product management, distribution and pricing
Build timelines and project manage custom elements and integrations across the teams
Manage a pipeline of projects and critical business operations processes
Create and/or implement tools for scalable growth
Adhoc analysis and business operations reporting
Manage the production operations of the team, external production houses/partners
Facilitate transfer of knowledge and best practices between departments
Own the development and implementation of internal or third-party project management tools
Develop strong relationships with Key Internal clients across sales, marketing, creative and video teams
Inspire and motivate international team across the globe
Build best practices and guidelines across the organization
Develop and manage a team responsible for physical production, project management, post-production and business operations

Director, Operations Sony Pic Animation Resume Examples & Samples

Programming & Master Planning: This position will lead the ongoing programming and scheduling efforts of all Sony Pictures Animation (SPA) headcount requirements in coordination with SPA management, Sony Pictures consultants (i.e. IT/Telecom), and 3rd party consultants (i.e. Architects, Engineers). They will be responsible for communication and coordination of all SPA space requirements to Global Facilities
Relocation Management: This position will work directly with SPA business leaders to understand current and upcoming projects needs to plan and implement relocations and space set-up
A minimum of 7 years relevant experience (in facilities & operations is required)
A bachelor’s degree is preferred, but not required, BOMA Certified, RPA or CPM preferred
Experience in the Entertainment Industry (especially animation studio) and/or experience working on a studio lot is highly preferred
Must have prior experience working with different trades (electrician, plumbers, painters etc)
Excellent verbal and written communication skills, and an ability to work across the organization and with various vendors/ trades is required
Must have strong customer service skills and be able understand and meet the unique space needs of the organization
Previous experience managing, reporting and working with budgets is required
Experience managing projects, large scale moves, or building reconfigurations is required
Sony Pictures - CA - Culver City Area & Studios

Regional Director Operations Resume Examples & Samples

Directly supervises a large number of employees within an assigned region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Direct experience working with physicians managing business operations, financial management, and reimbursement for multi-site outpatient services centers
Strong and significant experience with a full range of financial operations (i.e. P&L, revenue generation, expense management, budget preparation, cost containment)
Experience with insurance verification, medical billing, credentialing processes and marketing programs
Previous experience managing operations with at least 25-50+ employees
Knowledge of HMO and IPA environments
Knowledge of ARIA, VARiS, or some other electronic medical record (EMR) software
Strong interpersonal and communication skills and a collaborative management style
Knowledge of MS Outlook, MS Excel, MS Word, MS PowerPoint, and Internet software
Experience working in a Radiation Oncology center, highly desired
Previous clinical training and experience is desired

Director Operations Resume Examples & Samples

Plans/implements and manages operations programs and strategies
Supports, develops and validates compliance with operations policies, procedures and regulations
Reviews, manages and drives operations efficiency, quality and financial performance
Sets business direction, develops, implements and oversees operational models to meet the unique needs and business requirements for UnitedHealthcare
Verifies improvements and operations are evaluated based upon appropriate quantitative and qualitative measures
Develops collaborative relationships with and confirms business partners can execute day-to-day responsibility for operations (member services center, enrollment, technology, network, etc.)
Informs and advises management regarding Commonwealth current trends, problems and activities to facilitate both short- and long-range strategic plans to improve operational performance and enhance growth
Owns end-to-end process improvement: definition of need, project plans, status updates, reporting and achieving results
Identifies/resolves technical, operational and organizational problems inside/outside of UnitedHealthcare
Confirms all operational activities conform to contract compliance for all programs
Understands and manages the Commonwealth requirements and relationships related to operations
Co-leads business executive team with primary responsibility to build the organizational support and infrastructure to translate business vision and strategy into operational tactics
Establishes business metrics required to meet state partner, member and care provider requirements
Coordinates the tracking and submission of all contract deliverables
Coordinates the preparation and execution of contract requirements such as random and periodic audits and ad hoc visits
Coordinates the preparation and execution of policy development and annual review process
Assesses operating business risks/opportunities and identifies strategies to mitigate/capitalize as appropriate
Works with the compliance officer to provide interpretation and education to UnitedHealthcare on contract, rules and regulations
Facilitates and cooperatively manages new law implementation with the business
Provides consultative expertise/guidance and promotes compliance with laws and regulations with business partners ensuring effective response to changing laws
Answers questions and inquiries from functional areas; satisfies requests for research related to specific legislation/regulations
Identifies issues for resolution and works closely with compliance functional areas and cross-functional/cross segment departments as necessary to resolve issues
Anticipates and pushes change through the organization, equipping staff to adapt quickly
Facilitates holistic thinking/innovative problem solving and integrates efforts/results
Structures business disciplines to facilitate quick and data-based decisions and ensures accountability for execution
Evaluates outcomes based upon qualitative and quantitative measures and adjusts according
A minimum of 10 years of related managed care experience is required
7+ years of people management experience required
Knowledge of and experience related to publicly funded government health care programs (e.g., Medicaid, Medicare or Commonwealth health care programs for the uninsured
Operations experience in Medicaid/Medicare/government health care program administration
Technical and financial understanding of health care operations
Strong leadership and business planning skills within a matrix environment
Ability to communicate clearly with internal partners and external regulatory agencies and effectively represent UnitedHealthcare’s interests
Must live or be willing to relocate to Richmond, VA area

Director Operations Specialist Amer Resume Examples & Samples

Coach and develop team members
Guide, coach, and tutor all direct reports to ensure a good level of productivity and consistency in the consulting process
Provide guidance to direct reports in problem identification and resolution in portfolio across all areas of hotel operations and performance (e.g., revenue management, operations, new initiatives, standards). Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution
Determine the approach for implementing strategic plans through correspondence and guidance provided to Area Managers to maximize hotel revenue, quality and service levels to achieve objectives
Accompany directs on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution
Identify training opportunities within the team and coordinate/facilitate training at regional events to eliminate gaps
Develop and implement innovative revenue performance strategies and metrics to assist assigned markets with strategic sales, pricing and product position
Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives
Reporting – Prepare and submit a timely regional or brand summary of the team’s performance measures. Ensure that all other reports required by other departments are prepared and received in a timely manner
Special Projects –Independently complete special projects (examples include assessment of competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.)
Accompany directs on Key Account Visits – Consult with key managerial groups and applicable personnel (i.e., Franchisees, Principal Correspondents, General Managers, etc.) in assigned region or brand to identify unique ideas, hotel issues/concerns, etc
Regional Meetings – Develop and present at regional meetings in the assigned geographic region or brand
Lead assigned functions within established budgetary and manpower plans; establish performance standards, and operating procedures. Participate in creation of department staffing and capital budgets
Asset Responsibility – Ensure that Company vehicles and training resources, computers and audio-visual equipment are properly transported, secured and maintained
12+ years progressive work-related experience in the hospitality industry, with General Manager, sales or other multi-unit hotel management experience desired. At least two years Regional Manager or equivalent multi-brand experience required, with demonstrated proficiency in the preparation, implementation and delivery of industry training programs, as well as 5 years of experience managing teams and significant complex projects
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff
Demonstrated ability to build and manage relationships with franchisees and hotel owners
Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade GM’s, Principal Correspondents and other hotel representatives to modify or implement various corporate-sponsored programs and initiatives
Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue
Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions
Demonstrated experience in industry training, including preparation, implementation and delivery of training programs
Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions
Demonstrated problem solving and time management skills

Director Operations Resume Examples & Samples

The ability to work under minimal supervision
The ability to manage client expectations
The ability to interact professionally with executives
Minimum 6 years of experience required in health informatics, medical statistical analysis, or technical solution development preferably in a client facing role
Minimum of 2 years of management experience is required
Successful track record of defining requirements, developing system design and architecture, system configuration, testing and deployment
Strong written communication and presentation skills
Proven ability to identify and pursue business development opportunities
Knowledge of process flows, systems and procedures which aids analysis and recommendations for solution offerings to exploit new business opportunities
A positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done to develop the next generation of leaders
An extremely high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure
An engaging and open interpersonal style complemented by the analytical pragmatism necessary to quickly dissect highly complex issues
Ability to establish immediate credibility among peers, a professional who is respected for intelligence and technical expertise

Director, Operations Resume Examples & Samples

Oversight of physical build-out of the Call Center
Overall responsibility for ensuring staffing and training of agents and functional Call Center staff are complete according to detailed project schedule
Ensuring the implementation and distribution of call center processes and procedures in a timely and high-quality manner
Responsible for hiring and managing the the on-site operations and functional management team
Managing products, programs and/or services including involving department or cross-functional teams focused on the delivery of a product, sevice or computer-based system to internal or external customers
Planning and directing schedules and budges in accordance with company Phase Review System
Monitoring the product, program and/or services from initiation through delivery, interfacing with customer on technical matters
Organizing interdepartmental activities ensuring completion of a high quality product, program and/or service on schedule and within budget constraints
Assigning and monitoring work of systems analysis and program staff, providing technical support and direction
Managing people in a matrix and/or traditional direct reporting format

Director Operations Resume Examples & Samples

Directs operations for a site or business unit to ensure that all contractual and/or business objectives are obtained. Works with senior management to define and initiate strategies to create the drive toward successful achievement of critical functions and objectives
Demonstrate and provide subject matter expertise for merchant acquiring products
Drive resolution of production and service issues throughout the process including problem identification, root cause analysis, and client communication
Successfully navigate a highly matrixed organization - frequent interaction with IT, Operations, Product, Sales, Compliance, Finance, Risk, Billing and other functional areas as needed
Work collaboratively to champion alignment of strategic initiatives
Focus on operational and service improvements to deliver high level of service to BAMS and their clients, reduce operational expense and operational risk

Director, Operations Resume Examples & Samples

Manages the activities of multiple practices in geographically diverse locations to ensure efficient office operations
Develops, reviews, revises, submits, and implements policies, procedures, goals, and objectives for HTPN practices
Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees
Develops budget targets for HTPN practices. Ensures practices are operating within budget targets
Develops and manages vendor relationships. Negotiates vendor pricing
Interacts with HTPN departments to ensure practices objectives are met by coordinating communication between departments and the practices
Develops new HTPN sites and programs including design, construction, office setup and budget development
Serves as a liaison between HTPN and local Hospital Administration facilitating primary care development needs for the Hospital
Serves as a resource to HTPN Physicians and Practice Administrators seeking guidance and input on contractual, compensation, operational, human resource and financial issues
Establishes and updates equipment and building standards
Coordinates building and renovation projects. Negotiates contracts and monitors compliance with HTPN facility design standards

Director, Operations Resume Examples & Samples

Leadership of the CMF Operations
Reports to VP/GM of CMF
Lead communication activities with CMF as it relates to OEM/CM Supply
Set expectations with suppliers related to CMF business objectives
Development and maintenance of OEM/CM strategic plan
Will plan and oversee the administration of departmental operating procedures and work instructions
Support development of OEM/CM Variable and Fixed expense budget
Support maintaining inventory levels at or below budget
Support achievement of OEM/CM Product Availability of > 95%
Submit monthly highlights to manager
Support achievement of CMF operating income budget
Support succession planning
Develops strategic plans regarding logistics of customized products
Will plan, participate in and/or coordinate for the training of personnel in the Operations department
Will directly participate in the recruiting and selection of department personnel
Will interact, telephonically and in person, with customers and suppliers
Manages directly and/or through subordinate supervisors the activities of the Operations group
Responsible for department personnel compliance with company policies and procedures

Director, Operations Management Footwear Resume Examples & Samples

Team
University degree, preferably in engineering. MBA in Business will be a plus
10+ years in senior management role, with strong team management and stakeholder relationship skills
Experience in manufacturing & lean. Shoe making or Apparel experience is a strong plus
General business knowledge (e.g. finance concepts)
Good knowledge of standard software applications (Excel, PowerPoint)

Director, Operations Resume Examples & Samples

Undergraduate degree (MBA or JD preferred) at least 10 years of relevant experience
Law firm or in-house corporate legal department experience preferred
Strong prior management experience
Working knowledge of finance
Strong technical skills and solid understanding of MS Office, document management and knowledge management software deployment and user best practices, and productivity enhancement technology and practices
Leadership skills; ability to proactively manage client's needs and manage change effectively
Ability to influence without direct authority

Director, Operations Technical Services Resume Examples & Samples

Provide expert technical service to troubleshoot manufacturing processes, both internal and CMO, for drug products
Direct technology transfer activities as the Global Operations lead for drug products. Work with drug product manufacturing sites and CMOs to drive innovation, cost reductions, efficiency improvements, and operational improvements
Serve as the primary/lead Global Operations technical resource to S&T development teams for new drug products
Manage direct and indirect Global Operations resources necessary to execute key initiatives and objectives
Serve as the operations interface to the Regulatory Affairs function in the creation of new product or new process submissions
Collaborate with formulation scientists, process development and scale-up teams for the development of appropriate manufacturing processes
Apply in collaboration with site and functional Performance Excellence teams modern statistical, Six Sigma, Lean, or other tools to drive objective and measurable continuous improvement which results in cost of goods improvements
Keep abreast of new manufacturing technologies
Maintain communication with corporate senior management at all times to identify and resolve any technical and compliance-based training issues
Interface with Manufacturing colleagues, both internal and external, to drive improvements in processes, costs, and manufacturing execution performance
Accountable, as the lead Global Operations resource, for product transfer activities for drug products
Identify and execute on manufacturing improvement projects (include scale-up) through an annual project plan
Provide expert manufacturing/technology input into the Capital planning process
Train and develop internal resources in key technologies

Director, Operations Resume Examples & Samples

Manage the facility’s operational performance in areas of Continuous Improvement, Quality, and Productivity, among others
Implement LEAN and Continuous Improvement production systems
Develop production planning and scheduling systems to meet production build plans and sales forecasts
Coordinate all functions required to efficiently process design changes
A minimum of 10 years in a management or leadership role in a manufacturing or industrial setting with at least 500 employees, specifically within a machining operations environment
Strong experience with leading and implementing Lean Manufacturing/Continuous Improvement programs
Experience of working within a union environment
Strong understanding of Supply Chain or Materials Flow systems

Director, Operations Resume Examples & Samples

Develop the overall operating strategic direction for ICT Operations integrating the initiatives of Manufacturing, Procurement, Materials Management, and TEOA
Understand the business, sales, marketing, and develop the operating strategy to support the business objectives of ICT
Support the development of the adjacent business objectives for the adjacencies that are strategic for the ICT business unit
Support and mentor the sites based on operating teams to enable them to succeed in the execution of the site operating strategic plans
Monitor progress against plans and achievement of continuous improvement to higher performance objectives
Exchange operational best practices and shared knowledge and expertise between plants and across BU’s
Benchmark the best-in-class companies and integrate best practices into operational strategic planning

Director, Operations Resume Examples & Samples

Partners with cross-functional leaders for strategic planning and alignment of business unit level plans
Collaborates with Product Managers to define solution growth objectives and supporting business plans
Establish process and operating cadence for quarterly solution business reviews
Develops standard metrics and reporting packages (cadence and materials) for Product Managers, senior leadership teams, and cross-organizational success teams
Defines and operationalizes financial modeling and reporting for portfolio solutions
Provides timely communication updates to stakeholders and executives on the health of the project portfolio
Sets cadence for PM-R&D operations reviews and connects ops review actions/outcomes to project release plans
Owns the process of bringing new releases to market via Ellucian Lifecycle Management (solution release / product launch) methodology, processes, and deliverables
Operationalizes aggregate reporting / tracking / issue and risk resolution for portfolio view
Provides matrix leadership to project and program managers and guides them on effectively managing solution execution
Support Product Managers and cross-organizational leaders to ensure solution-level plans and results achieve business objectives
Establish best practices, continuously improve, and create the metrics to measure success across solution portfolio
Solid project management skills to keep track of significant interdependencies in a complex project environment and ensure the ultimate timeline and business goals are achieved
Support senior management and key internal / external stakeholders to evaluate new growth opportunities, potential acquisitions, customer segments, go-to-market models, etc. and develop detailed business, strategy, and financial models and business cases
Well-developed analytical skills to uncover insights and make recommendations for action
Excellent track record in cross-functional leadership roles
Experience with global roll-outs and product launch
Develop key internal relationships across the businesses and functional areas and drive solution level planning and execution across the organization
Typical project work to include formulating strategic priorities/plans, robust economic analysis, detailed market analysis, identifying performance improvement opportunities, business case compilation, and metrics analysis for solution portfolio
Assist senior management with tracking and measuring success of solution portfolio and growth initiatives, including designing analytical approaches, data collection and analysis, tracking project tasks, and helping to ensure the overall success of new initiatives and the overall business
Ensure that all work and analysis is performed with a high level of quality, thoroughness, detail and accuracy
Develop presentations, executive briefings and other communications as needed
Flexibility and willingness to travel up-to 25% of the time both nationally and internationally
Bachelor’s Degree preferably in Accounting, Finance, Engineering, Mathematics, or Business or related discipline required
MBA preferred from top 25 program
5+ years of experience with project and program management in a software development environment
5+ years of experience as a Product Manager/Product Strategist for a software product company, with previous experience building and launching new solutions
Prior experience leading a global project management office (PMO)
Experience with global business operations
Extremely strong Excel, Power Point, and Word skills a must

Director Operations Resume Examples & Samples

Client interaction, progression of performance targets
Management of a subrogation team of analysts
Driving operational metrics
Driving process and operational improvement initiatives
5+ years of operational leadership experience
Large scale project leadership experience
Experience developing metrics to drive operational performance, identifying new operational metrics and identifying operational improvements and efficiencies based upon metric review
Financial management, budgeting, forecasting, analysis and risk management skills
Previous experience with Payment Integrity

Director, Operations Resume Examples & Samples

Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department
Responsible for talent development, providing direction for and leading performance management and development amongst management teams
Supervises associate relations functions within Distribution Center including hiring, terminating, performance management, development and training of AmerisourceBergen associates
Establishes and maintains positive work environment creating engagement with Distribution Center associates
Coaches and mentors Lead Team members as well as other Distribution Center associates
Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs
Working knowledge of ABC warehouse operations preferred
Excellent problem-solving skills; ability to manage and resolve issues effectively and efficiently
Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel

Director, Operations Resume Examples & Samples

Ensuring the business operates within the company's mission statement
Keeping employees motivated and organizing appropriate training
Working with department heads and senior management to get the best performance from staff
Improve the operational systems, processes, and policies in support of organizations mission-specifically, support better management reporting, information flow and management, business process and organizational planning
Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions
Engage in long-term planning, including an initiative geared toward operational excellence
Development of individual program budgets
Supervise and coach managers/Supervisors and other direct subordinates
Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization
Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.Monitor adherence to rules, regulations, and procedures
Human Resources - Plan the use of human resources.Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules.Supervise staff. Monitor and evaluate performance
Production - Coordinate and monitor the work of various departments involved in production.Monitor performance and implement improvements. Manage quality and quantity of employee productivity
Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions
Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities
Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service
Demonstrated commitment to high professional ethical standards and a diverse workplace
Excels at operating in an fast pace, community environment
Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done
Requires proven Industry relevant work experience of 3-10 years
Knowledge of financial and accounting principles and practices
Knowledge of human resource principles and practices
Budget development and oversight experience
Information technology skills
Excellent computer skills and proficient in excel, word, outlook, and access
Persuasiveness
Influencing and leading
Stress tolerance
Bachelor's degree for entry into the field. Acceptable majors might include business, finance, management, or economics. Training in any of these areas should provide future operations directors with the ability to analyze finances, communicate professionally, identify legal issues, and improve productivity
A master's degree in business administration, supply chain management, finance, or economics is preferred

Director, Operations Resume Examples & Samples

Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in F&B or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
Knowledge of the hotel property management systems
Previous experience in the same or similar role

Director, Operations Resume Examples & Samples

Oversee various vendors operating within the hotel to ensure they are operating within the standards set forth in their contract
Assist in the administration of the Rooms teams succession planning
Ability to manage extensive amounts of information and provides constructive feedback/direction
Extensive knowledge of hotel operations; Front Office and Housekeeping
Ability to delegate manage and organize projects and establish priorities consistent with company objectives
Ability to effectively deal with owners, customers and team members, some of whom will require high levels of patience, tact and diplomacy
Ability to manage multiple projects, meet and work effectively under time and resource constraints
Ability to effectively lead team of professionals
Leadership experience; preferably 5 years or more
Requires substantial and successful track record in hotel management and operations
Proven track record of successes in achieving revenue and service objectives
Proven ability to recruit, motivate and train a team of professionals

Assistant Director Operations Resume Examples & Samples

Oversees laboratory operation
Ensures staff provides the quality of care and are in compliance with CAP, CLIA, JCAHO, AABB, NCQA, Title 22, federal, state, and local requirements
Assists manager in hiring, training evaluating, and maintaining the competency of the staff
Monitors workflow and turnaround time
Presents in-service programs
Monitors the quality control/assurance programs, test results, and equipment
Ensures tests are being completed according to approved procedures/policies
Identifies, develops, and implements processes to improve the quality of tests and services
Oversees the Safety Program, including Hazardous Waste Management and Chemical Hygiene Plan in Clinical and Anatomic Pathology services
Assists in developing, implementing, and maintaining service standards to meet members' and internal clients' expectations
Identifies and recommends opportunities to improve department systems
Collaborates with manager in resolving human resources, employee and department safety, and risk management issues
Consults with clients in resolving service issues
Recommends processes to correct the problems
Monitors budgets and resources allocations
Maintains staffing and supplies and identifies strategies to reduce costs, control utilization, and improve quality of care/service
Minimum three (3) years of experience in a high volume acute care clinical laboratory required
ASCP certification preferred

Director Operations Resume Examples & Samples

Meets the clinical laboratory needs of physicians and staff in developing and implementing an integrated service line model across the Service Area of several large medical offices
Determines the type and manner in which laboratory services will be provided throughout the Service Area
Develops and administers policies and procedures, which are in keeping with the service value, quality and access goals of the Service Area
Manages the technical, clinical, and operational aspects of the laboratory and pathology services at all Service Area facilities
Ensures technical and support staff provide the highest quality of care and are in compliance with CAP, CLIA, JCAHO, AABB, NCQA, Title 22, federal, state, and local requirements
Establishes, implements, and maintains service standards to meet members' and internal clients' expectations
Designs and evaluates processes to improve systems and quality of laboratory services across the continuum of care
Manages departmental human resources
Develops processes to screen, interview, hire, train, and maintain the competency of the staff
Ensures on-going staff development
Develops and presents in-service programs to medical center staff
Develops, negotiates and monitors budgets and resource allocations at all Service Area clinical lab facilities
Oversees and develops clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities
Establishes and maintains an effective collaborative working relationship with Service Area providers to identify and resolve problems/issues and improve delivery of laboratory services
Ensures on-going laboratory staff development
Develops and presents in-service programs to medical center and medical office staff
Develops, implements, and monitors laboratory policies and procedures throughout the Service Area which support the organization's business goals
Establishes, implements, monitors and enhances quality control/assurance/risk management programs
Monitors test results, equipment, and laboratory information systems
Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program
Patient Safety: Accountable to promote an organizational culture of safety and ensure appropriate patient safety standards and guidelines are implemented consistently in the delivery of health care to our patients, including but not limited to: JCAHO, National Quality Forum, and Leapfrog
See Patient Safety Management Accountabilities Addendum for job specific accountabilities
Minimum five (5) years of experience in a high volume acute care clinical laboratory required
Minimum four (4) years of management experience required

Director, Operations, Continuing Med Edu Resume Examples & Samples

Courteous and professional demeanor, with strong communication and interpersonal skills. Excellent customer service skills
Demonstrated self-learner interested in continued professional development and personal growth
Experience with and understanding of office systems and operations that will improve organization and efficiency

Assistant Director, Operations Resume Examples & Samples

Manages daily operation of the Neubauer Collegium's facility, including equipment, renovations, moves, maintenance, space allocations and ongoing operations, working closely with event managers, visiting fellows and research program teams as appropriate
Oversees review, approval and reporting of all expenditures on physical plant, goods and services
Oversees building access and rental use of the Neubauer Collegium building by internal and external groups
Oversees information technology, ensuring necessary operating and information systems and resources are in place to accomplish strategic goals
Prepares special reports and summaries and manages other special projects as directed by the Executive Director
Ensures channels of communications between Collegium staff and constituencies are complete, timely, and aligned with strategic priorities

Director, Operations Asean Resume Examples & Samples

Analyze and draw information for strategic change and develop an operating strategy for ASEAN region
Successfully implement annual and long-term financial and business plans as per company direction
Ensure good manufacturing practices are in place; anticipate and manage through adversity, effectively incorporate improvement programs into the culture
Lead the safe operation of all ASEAN facilities and comply with legal, legislative and corporate safety requirements
Drive continuous improvement to optimize cost and productivity improvements
Provides complete support for capital projects for the region and ensure timely completion
Responsible for delivery of short-term and-long term results in order to develop and maintain the organization’s credibility with the business and creating opportunities for the function to add greater value to the business
Translate market trends and customer needs into actionable goals that create competitive advantage
Develop, analyze and manage Operational expenses for the ASEAN region
Work with cross functional team like supply chain, finance, sales and marketing to deliver ASEAN operations performance
Work with HR to build a positive employee relations & industrial relations culture
Ensure annual goals are complete and communicated timely and also ensure Global Performance Management System is up to date and regular feedback is provided to staff members
Monitor and evaluate team members, and adjust training where needed to attract, retain and develop high potential talent
Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
Positively lead and influence team members to partner together to achieve individual and business goals
Support developing organizational culture that fosters continuous improvement

Director Operations Engineered Materials Resume Examples & Samples

Ensure the successful completion of investment projects on time and within budgets
Ensure the timely completion of the AOP and all other necessary plans and forecasts as required; ensure continuous monitoring of these plans and timely report on deviations but also initiate corrective measures as required
Ensure that all productivity programs and initiates are completed in a timely manner utilising Lean-/Six Sigma techniques
Ensure and foster the setting up of open communication between all GRACEs sites with the aim of transferring best practices
Manage, coach and develop all employees; ensure relevant succession planning; work with HR with respect on all aspects e.g. filling new positions, disciplinary measures and terminations
Ensure the development of quality management systems with respect to the requirements according to ISO 9001, ISO 14001, and ISO 50001
As required work on special projects and measures as defined by the company
Team player with good communication skills
Experienced and proven leadership skills
Experienced professional in chemical plant operations (8+ years)

Associate Director Operations Resume Examples & Samples

Bachelor's Degree in Finance, Business administration, Supply Chain Management or Public Administration
Five or more years of proven management and leadership experience with proven success in operational and customer service excellence
Consideration will be given to an equivalent combination of required education and related work experience
Demonstrated ability to lead, manage and supervise teams
Strong experience in various aspects of procurement including: strategic sourcing and/or procuring large complex contracts and the management of those contracts
Ability to efficiently manage staff, resources, priorities and schedules including staff development, performance management and coaching
Ability to take Purdue's overall initiatives and goals and tie those back to how Service Enterprises manages its varied business interests, and then measure success based on those initiatives and goals
Ability to make sound business decisions while understanding the budgetary and operational abilities of the organization
Excellent verbal/written communication skills along with ability to communicate effectively with senior university staff

Director, Operations Resume Examples & Samples

Responsible for managing and driving the execution of the Pilot portfolio of projects, delegating responsibility to Pilot team members, project support resources and core site pharmacy leaders for driving change management
Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues
Develop and build leadership talent and capability within their team and direct reports. Providing stretch learning and development assignments to leaders reporting to this Director
10-15 years of relevant experience or Master’s degree with 8-12 years relevant experience
Proven leadership skills, team-orientation, and a proactive and optimistic management style; Ability to work cross-functionally to solve complex problems and improve quality and service; Ability to manage toward budget, service and quality goals
LI-TG1

Director, Operations Resume Examples & Samples

Actively participate as a member of the Executive Team, working closely with all Executive Team members in supporting and achieving the hotel’s goals and objectives
Oversee the operations functions of the hotel, including but not limited to Food & Beverage, Rooms Division, Security and Engineering
Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
Follow all safety policies
Extensive Hotel operations experience required
Previous Food & Beverage experience in a senior leadership role within luxury hotel brand required
Previous Rooms experience necessary
Detailed F&B knowledge, including wine, spirits, and menu development
Strong interpersonal and problem solving abilities

Director, Operations Resume Examples & Samples

Responsible for managing day-to-day operations for your defined team and ensuring an excellent client experience firm wide
Ensure the company’s principles and philosophies are understood and adhered to by all employees within the Department through the delivery of excellent service and employee relations
Responsible for understanding and implementing all Compliance requirements, anticipating needs and implementing changes whenever necessary to maintain our strong compliance culture
Responsible to make sure that all programs and projects meet assigned goals and objectives within budget and on time
Develop and communicate Operations policies regarding new/existing procedures for Trading, Asset Movement, Call Center/TCS departments, Portfolio Accounting
Supervise and implement operational responsibilities while supervising operational staff
Responsible for resolving service and operational issues
Perform audits/reviews as necessary
Mentor, coach and lead Operations Supervisors and staff
Person in Charge for Richmond Branch
Perform other duties as assigned and required

Director, Operations Resume Examples & Samples

Seven years’ experience in a related setting or environment is required
Ten or more years’ experience in a related setting or environment is preferred
Strong knowledge of best-in-class policies and procedures for running a call center and data management teams
Solid Finance knowledge is preferred
FM knowledge is preferred
Knowledge of Corrigo is a plus

Director, Operations Resume Examples & Samples

10+ years directly related experience
Solid administrative skills; well developed management skills
Participative management style- advocate team concepts
Ability to manage effectively with divers personalities- tactful- mature
Demonstrated ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities

Director, Operations Division Resume Examples & Samples

Comprehensive knowledge of national response programs and an in-depth knowledge of legislative issues associated with national response programs at the Federal level from both the executive and legislative perspectives
Expert level of emergency management demonstrated by experience managing, directing, and/or leading response operations at senior organizational levels. Comprehensive knowledge and understanding of interagency and multi-agency operations and coordination under the National Incident Management System (NIMS) and the Incident Command System (ICS)
Demonstrated ability to establish program/policy goals, structures, and processes necessary to implement the organization’s mission and strategic vision. Experience in ensuring that programs and policies are implemented and adjusted as necessary, appropriate results are achieved, and a process for continually examining the quality of program activities is in place

Director, Operations Resume Examples & Samples

Oversee the relationship management process, including retailer onboarding, retailer data receipt and data loading and managing multiple retailers simultaneously
Direct planning and execution of the department's system activities and resources to ensure that established cost, time and quality goals are achieved
Effectively partner with retail clients with a strong sense of urgency for the data management process, adhering to time sensitive outcomes
Manage the development/scripting process for inputting data into our systems
Strengthen retailer partnership and enhance collaboration
7+ years of experience with data analysis, ideally data feed management and client services
3 years of direct or indirect retail Industry business operations experience
Capacity to work with a high-volume of data and develop and maintain long-term relationships with clients
Knowledge and experience in managing retailer data, file conversion, etc
Experience with EDI and 852 preferred

Director, Operations Resume Examples & Samples

Partners with cross-functional leaders for strategic planning and alignment of business unit plans
Supports the process of bringing new releases to market via Ellucian Lifecycle Management (solution release / product launch) methodology, processes, and deliverables
Establish best practices, continuously improve, and metrics to measure success across project / solution portfolio
Experience with global businesses and products / product launches
Develop key internal relationships across the businesses and functional areas and drive project planning and execution across the organization
Typical project work to include formulating strategic priorities, developing and executing project plans identifying performance improvement opportunities, business case compilation, and metrics analysis for project / solution portfolio
MBA preferred from top program
10+ years of experience with project and program management in a software development environment
10+ years of experience as a Product Manager/Product Strategist for a software product company, with previous experience building and launching new solutions

Director, Operations, IP & Control Networks Resume Examples & Samples

Undergraduate degree/post-secondary education in a technical discipline such as telecommunications, engineering or IT systems
Minimum of 10 years of management experience in Network Operations and or Engineering
Experience working in the Telecommunication industry with operations experience as an asset
Being an effective communicator with a very strong executive presence with a demonstrated ability to navigate difficult situations through relationship building, collaboration and influencing others
Excellent leadership skills
Ability to develop, track and monitor the execution of large complex projects simultaneously in a fluid fast paced environment with varying priorities
Strategic thinker who can make decisions and plan, develop and implement innovative solutions

Director Operations Resume Examples & Samples

Establish and communicate Business Unit objectives and assignments
Define and execute operational programs in line with strategic plans and annual operating objectives
Meet with Executive Leadership at least monthly to review and evaluate KOI’s
Attend quarterly business reviews with key customers
Partner with other leaders to establish strategic plans and objectives
Direct and control the activities of leaders in purchasing, production control, planning, manufacturing engineering, test engineering, maintenance, manufacturing and logistics
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce

Regional Director Operations Resume Examples & Samples

Regional oversight and direction of all pharmacy branch (up to 7 branches) functions provided by AxelaCare Health Solutions, LLC. Establishes long range goals and strategies for maintenance, resource and service inventory, and order, project, and workforce management to improve Regional Operations productivity and effectiveness
Partners effectively with various organizations to meet objectives
Effectively leads and manages employees in the region to increase their productivity and engagement
Oversees annual goal development, deployment, and measurement in support of overall company objectives
Provides effective and frequent employee coaching and feedback
Delivers meaningful Mid-Year and Year-End reviews delivered in-person (face-to-face or by phone) and on time. Recognizes and rewards accomplishments and milestones. This includes promoting the use of the Rewards & Recognition program and ensuring employees understand how their performance ties to their incentive payout results
Conducts employee selection and on-boarding. Identifies issues prohibiting productivity and engagement in the market and actively works to address them
Actively supports employees career development by identifying stretch assignments or other development opportunities
Ensures newly-hired and newly-promoted employees are fully on-boarded in covered markets. Conducts effective 1:1 meetings with all direct reports, and conducts effective skip level meetings with indirect reports
Establishes, implements, and monitors policies and performance metrics related to patient care, resource inventory, and workforce management
Develops, oversees implementation, and monitors key strategic initiatives (e.g., new acquisitions, de novo locations, policies, workforce management) for the region that increases employee productivity and effectiveness, improves the patient experience, reduces operating expense and capital costs per unit, and enhances internal and external communication
Interacts with branch employees in the region via on-site visits to/for strategic alignment with Branch Managers and Sales staff; works closely with and partners with the branch’s respective clinicians and partners with them in patient care, technology, and with other peers within the organization; conducts inspections and provides training to ensure compliance with clinical responsibilities; facilitate alignment meetings with branch and regional leadership; and facilitate ad hoc round table discussions with each regional Operations discipline team to gather direct user level feedback and to introduce future initiatives
Ensure all mandatory education is provided to regional branch staff upon hire and annually per policy
Assist in the assessment and development of new business opportunities
In coordination with VP Clinical Operations, COO and President, develops, implements and monitors Quality Assurance Program for all locations in assigned region
Undergraduate degree or equivalent experience
Business Acumen to include P&L skills
Demonstrated experience building teams, and getting those teams to march in one direction and champion the business' vision
Successful track record partnering with multiple internal and external organizations to exceed goals and patient needs
10 years’ leadership and management experience
Demonstrated success developing people and holding them accountable
Experienced with developing and executing strategic objectives
Expert-level written and verbal communication skills
Expert-level presentation development and delivery
Exceptional interpersonal, listening, organizational, and critical thinking skills
Ability to work with an interdisciplinary team of professionals including clinical, business, sales, outside physicians, insurers, drug companies, suppliers, and patients
Professional appearance and presentation skills
Ability to meet attendance, travel, overtime, on-call, and other reliability requirements of the job
Expert-level problem solving, planning and organization skills
Demonstrated experience having successfully managed multiple projects simultaneously
7+ years’ infusion or post-acute service experience
7+ years’ knowledge and experience in the referral based healthcare business model with a close linkage to customer service and satisfaction
Knowledgeable and experience working in a heavily regulated and licensed healthcare industry

Director Operations Member Services Resume Examples & Samples

Minimum eight (6) years of management/leadership experience in a complex healthcare (preferably HMO) or service-oriented organization
Minimum three (3) years of experience in customer service improvement and process redesign, with openness to creative and innovative approaches to providing service, including cultural sensitivity, respect and polite communication with patients and all clientele
Minimum three (3) years of experience working with accreditation and regulatory agencies and/or preparing information for regulatory audits as requested, (including, but not limited to Department of Health Services (DHS), Department of Managed Healthcare (DMHC), National Committee for Quality Assurance (NCQA), and Center for Medicare/Medicaid Services (CMS)
Excellent investigation, problem solving, and documentation skills preferred
Bilingual (English/Spanish) preferred

Director, Operations Excellence Resume Examples & Samples

You are a credible thought leader and effective communicator at all levels of the organization
You have a demonstrated ability to build strong relationships across the organization
Your exceptional problem-solving and analytical skills
Your change management knowledge
Your ability to influence business partners
Your strong knowledge and experience with process improvement

Director, Operations Resume Examples & Samples

Legal and fiscal responsibilities often connected with personal liabilities, enshrined in company law
A responsible representative of the company on legal/statutory issues who interacts with government bodies and external stakeholders
The role should be seen as the interface between the company and other pharmaceutical companies, scientific organizations, main customers, suppliers, health authorities, and key opinion leaders
The Director should ensure compliance to current Good Manufacturing and Distribution Practices across all functions within the organization
The Director should also ensure company accounts comply with statutory accounting practices
The Director is responsible for compliance with China/Local employment laws
Leadership and group working skills: including leadership, teamwork, and coaching skills
Strategic analysis: including knowledge of the organizational environment, strategic analysis methods, formulation and implementation of business plans and new product development
Finance: understanding financial planning and budgeting, assessment of capital investment plans
Compliance: ensuring a culture of compliance to the highest product quality, health & safety and environmental standards
Operations: developing resource and continuous improvement plans to achieve the company key performance indicators
Information management: use of information as a strategic asset
Human resources management: understanding the value of people in organizations, knowledge of strategic processes to develop individual and organisational capabilities, organisational development, change management processes and culture
Personal skills: time management, report writing, presentation and basic PC skills
General Management Work

Director, Operations Resume Examples & Samples

Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a closely related field required or equivalent combination of education and related experience
Must possess a valid Driver License, provide proof of liability coverage meeting Company standards and complete a Sysco approved defensive driving program

Director, Operations Resume Examples & Samples

Transition of care programs
Readmission reduction programs
House calls and other post-hospitalization solutions
Best practice comprehensive health assessment programs
Review, authorize, and monitor expenditure reports in accordance with company policy and procedure
Develop and maintain positive external relationships with potential business partners
Exceptional client relationship management and people skills – a relationship builder
Proven strong leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
Ability to recognize interdependencies of process and how changes impact overall integration efforts
Highly developed persuasion and influence skills; able to influence without authority
Demonstrated ability to perform cost-benefit analyses to drive decision-making, and skill in explaining the results to teammates with no financial background
Demonstrated ability to lead and motivate teammates
Ability to delegate appropriately
Minimum of 2 years’ supervisory experience required
Experience in process and change management preferred
Intermediate computer skills and proficiency in MS Word, Excel, Outlook, and PowerPoint required
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation

Director Operations, Recovery Resume Examples & Samples

Maintain daily oversight of the general health of Recovery Operations, including Recovery Services and Recovery Management
Ensure operations metrics are clearly defined and implement changes as needed
Establish appropriate operational metric targets with appropriate business owners
Supply required analyses to understand monthly variances and impacts to strategic direction
Partner with key business leads to ensure appropriate forecasting is in place to support required growth and changes to business operations
Maintain overall responsibility for all capital processes within the Recovery team
Build and implement overall capital planning process specific within R&CM
Lead population of all Cost Benefit Analysis
Present on all capital projects to capital committee and senior leaders
Track and Manage benefits within operations financial forecasting processes and budgets
Lead all capital initiatives
Maintain internal business results strategy
Outlines operational and financial business results and tracks key performance indicators against internal budget and forecast targets
Build a business level strategy outlining the path and resource additions and/or dependencies required to support new businesses in a manner consistent with support provided for existing recovery operations
Reporting scope to include revenue and IOI, Productivity, internal operations metrics and client committed goals, where available
Strategy to include delineation of where, how and which results will be reported between business operations leaders’ ongoing efforts
Output will include variance analyses as required each month following month-end business close explaining all significant variances
Strategy to include participation in monthly business reviews (MBRs) with SVP Transactions along with design and ongoing support of content required
One critical output of design effort is the creation and deployment of effective reporting templates which drive reporting consistency across all commercial businesses and enhance the clarity of key action items and conclusions associated with business metric reporting
As required, assist business operations owners in sophisticated operations, financial or accounting analyses designed to improve business performance, efficiency and / or growth
Partner with finance support as required to complete work
Participate on the team assigned to create a more simplified approach to reporting of intersegment business results
Assume ownership of more frequent (monthly) reporting on business level productivity
Establish detect-evaluate-take action reporting for certain multi-product clients and publish monthly or as required by the business
Partner with the risk management team to design and build an end to end quality system which ensures the accuracy and integrity of all reported results through appropriate use of audits and controls
Scope to include reporting for revenue and IOI, invoicing and bad debt calculations, internal operations reporting and reported results against client committed goals
Demonstrated experience in managing complex financial and accounting analyses, both at the business and individual client level, preferably in multiple payment integrity businesses
Demonstrated experience in effective report design
Demonstrated experience in effectively presenting financial and accounting analyses to internal and external clients and senior executives

Director, Operations Resume Examples & Samples

Provides day to day and strategic leadership to a team
Accountable for defined projects, initiatives and all associated client Implementation projects, and satisfaction
Responsible for applying expert knowledge of the service delivery and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists
Additional responsibilities include, but are not limited to: allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements. Decisions are made, based on information provided, to support associates in solving problems
Manage team allocation by ensuring that each associate has a manageable workload and reallocating, resources as needed. Ensuring that associates as cross trained
Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - Coach, mentor and develop team members. - Ensure team members are appropriately trained to handle day to day activities
Keep abreast of industry trends and best practices, market data and new product rollouts
Bachelor's degree is required. - Master's degree is preferred
Experience Running or managing a help desk or support function
10+ year's business experience, with 5+ years managing teams and recruiting talent
Previous project management experience is required
Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required
Experience with Vendor Management and negotiations
Experience presenting to a variety of levels including senior management is required

Director, Operations Engineering Resume Examples & Samples

Direct and control the activities of a broad functional area through several senior Manufacture engineering leaders involved in activities related to process engineering capabilities and statistical process control systems
Organize and lead Project/Program reviews to ensure projects are delivered on time, as per cost targets and within quality specifications
Partner with other functional leaders to ensure manufacture-engineering activities are well integrated with manufacturing operations
Provide guidance and feedback to subordinate leaders to ensure achievement of goals and objectives
Plan, budget, and manage the Manufacture Engineering, Facilities, Maintenance and NPI group costs in line with Corporate objectives
Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce
Develop, modify, and implement company policies that affect immediate operation(s) and may also have company-wide effect
Regularly interact with executives and/or major customers in controversial situations, contract negotiations or other matters for which influence skills are required

Director, Operations Resume Examples & Samples

Act as trusted advisor to the SVP and the Global Distribution leadership team in developing the function’s strategy and operating plan
Ensure processes, systems, tools and organization are in place to enable Distribution to meet KPIs
Partner with Operations leads across Global Supply Chain and LS&Co. to ensure initiatives are integrated and optimized, and to share/build best practices
Lead the development and management of the Strategic Business Plan, Annual Financial Plan, and objective setting
Build a culture of operational excellence and KPIs driven by the LS&Co. strategy
Develop high impact presentations, communications and change management tools for the SVP and other leaders
Contribute as a key member of the Global Distribution leadership team driving high performance, employee engagement, and operational excellence across the organization
Create tracking tools to measure progress and identify risks, develop mitigation plans with the appropriate partners to deliver intended results
10+ years of experience in complex global distribution environments, to include Omnichannel leadership;apparel industry experience an advantage
Strategic thinker who can also dive into the details across multiple complex work streams
Operational excellence mindset, driven by KPIs and continuous improvement and simplification
Deep business acumen, ability to connect operations to the strategy and to prioritize multiple demands
Highly collaborative with the ability to influence across the matrix and to build connections to enable success
Strong external connection to understand industry best practices and where to integrate into the LS&Co strategy

Assistant Director Operations Resume Examples & Samples

Evidence of effective verbal and written communication
Experience in establishing and maintaining effective collaborative working relationships within and across organizational areas
Demonstrated knowledge of principles, practices and methods of accounting, budgeting, and fiscal management
Demonstrated knowledge of the principles of organizational, financial, and supervisory practices and techniques
Demonstrated knowledge of standard business practices, methods, and techniques
Demonstrated knowledge of budget preparation and management methods and techniques
Demonstrated knowledge of the the principles, practices. methods and techniques of strategic planning. and forecasting and critical thinking
Demonstrated knowledge of current issues and practices pertinent to assigned areas, functions and services for supporting development of best practice operations
Demonstrated knowledge of all applicable federal, state and regulatory requirements, laws and standards
Experience in problem solving and decision-making
Experience in planning. analyzing and coordinating activities and establishing priorities
Experience in interpreting statistical reports and effectively utilize reporting formats and criteria to present succinct and meaningful management information to a variety of audiences with varying levels of interest/understanding
Experience in working effectively in an environment subject to quickly changing priorities and short deadlines
Experience in preparing, auditing, understanding and interpreting complex financial and budgetary management reports

Director, Operations Resume Examples & Samples

This Director, Operations is position is the key to the Oklahoma operational model development
5+ years’ experience in Oklahoma Medicaid
5+ years of management experience working with Aged, Blind or Disabled Medicaid population in Oklahoma
Strong understanding of CMS policies and procedures and experience implementing changes to Medicaid programs
Experience functioning in a role where negotiation skills, budget management, and regulatory knowledge is utilized
Leadership and management experience in effective team building and continuous quality improvement
Ability to work across functions and businesses to reach business goals
Effective in motivating and mentoring colleagues and peers
Strong presentation skills, both internally and externally
Strategic planning and implementation skills
Travel: 25%
Master’s Degree

Director Operations Outdoor Venues Resume Examples & Samples

Direct all aspects of the outdoor venues across the Company
Direct the business case and development of entertainment throughout the festival venues
Direct the development of new entertainment venues and concepts
Responsible for all facets of Special Events entertainment including, but not limited to AV needs
Develop and execute an annual business and strategic plan providing quantitative achievable goals to increase revenue for the entertainment and outdoor experiences department
Collaborate with Entertainment Marketing in all marketing related to entertainment offerings within the venues
Ensure all internal and external guest interactions include the highest levels of service and satisfaction
Plan, implement and administer the approved annual budget for entertainment alignment
Provide necessary training and tools for all entertainment and outdoor experiences team members
Partner with various department heads on financial planning strategies, preparing annual budgets and forecasts for the entertainment department
Work with the finance department and various department heads to ensure accuracy of billing, department expenses and reconciliation of Monthly Profit and Loss statements for entertainment venues within the property
Provide new and different ways to continually provide the premier entertainment experience
Continually maximize opportunity for the entertainment staff and promote individual growth of each employee
Coordinate and prepare for celebrity guests and special events including coordination of performers, scenic design, costumes, lighting, sound and technical support
Collaborate with sales department on entertainment ideas and entertainment packages designed specifically for each client’s needs
Manage Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
Perform other executive duties as requested
Bachelor’s Degree in Business Administration or related field and/or equivalent years of training and experience
At least 7 years of operations, marketing and/or entertainment experience in a resort or entertainment environment with overall responsibility for profit and loss
At least 5 years of management or leadership experience in the entertainment industry

Associate Director, Operations Resume Examples & Samples

The Ops AD is the primary owner of MMD’s relationship with the EP and the point of contact for all interactions between the two parties. S/he shall serve as the air traffic controller for all information exchanges between MMD and EPs and shall establish boundaries and rules of engagement
The Ops AD is the leader of the MSD ExM cross-functional (Tier 2) team assigned to each EP and ensures proper execution of the Tier management process. S/he may not be involved in all transactional interactions if they can be managed or delegated to a functional area but will be kept apprised of status/resolutions
The Ops AD shall proactively drive risk assessment across the whole value chain s/he is responsible for and shall work closely together with his/her tier team and EP to manage and mitigate risks to aim at zero interruption of the supply chain and to ensure 100% compliance in quality and in environment, health and safety
The Ops AD shall apply understanding of the end-to-end supply chain (i.e. design, plan, source, make and deliver), knowledge of cross-functional interdependencies within MMD and an understanding of the interactions with internal sites to achieve operational excellence. S/he shall use knowledge of operational processes to develop and execute programs and initiatives working together with EPs with sense of urgency to drive for mutually beneficial business results
The Ops AD is responsible for all operational related activities and is the primary point of contact for
The Ops AD participates on the cross-functional team that Product Source Management assembles to execute siting/source changes to contract manufacturers and assumes primary ownership of the new source
The Ops AD facilitates the collection of contract manufacturer’s capacity information (e.g. stated capacity, firm capacity, future capacity plans, time horizon / lead times required, comments/concerns, etc.), presents the information to Supply Chain Management and drives recommendations for capacity expansion at contract manufacturers, as required
The Ops AD is responsible ensuring alignment of the Supply and Quality agreements
The Ops AD is responsible for executing ERP transactions associated with receipt and movement of MSD owned inventory, book-to-physical reconciling of MSD owned inventory at contract manufacturers, and documenting and witnessing destruction of MSD owned inventory
The Ops AD is responsible for ensuring contract terms agreed upon by MSD and the contract manufacturer including, but not limited to, purchase orders, forecasts, deliveries, and invoice payments are executed in compliance with the Supply Agreement
The Ops AD partners with the ExM Merck Production System experts and other functionalities supporting ExM (e.g. technical, quality, procurement, etc.) to identify continuous improvement opportunities at contract manufacturers and supports implementation once approved
Bachelor’s degree minimum in the Engineering, Medical, Science or Business and a minimum
No less than seven year combined experiences in commercial / business and manufacturing (operations, project management, or quality, technology, supply chain etc.) function in pharmaceutical, chemical or related industry required (or equivalent combination of education/experience)
Must possess excellent interpersonal, communication, project management, collaboration, negotiation and analytical skills
Has demonstrated strong leadership in a team work environment and with strong team coordination abilities
Fluency in English (both verbal and oral). Mandarin Chinese fluency is a strong plus. Working knowledge of additional East Asian language is helpful

Director, Operations Resume Examples & Samples

Compliance - Accountable for compliance with Safety, Environmental, cGMP, Financial and Labor, regulations for processes associated with the IPT. Responsible for creating and sustaining a culture that ensures Safety and Compliance are imperatives for the business. Responsible for establishing a Right First Time culture by reducing waste and constantly driving continuous improvement
Supply - Lead IPT daily walk through. Ensure reliable supply of vaccines to both internal and external customers. Accountable for Schedule Adherence, Release on Time, and Customer service performance. Responsible for continuous reduction in product Lead Time. Provide purchasing approval (within Grant of Authority) for IPT. Develop strategic initiatives related to the manufacturing process, equipment and human resources in support of long range operating plans. Ability to exercise a high degree of independent judgment and decision making to ensure a high quality product is produced while maintaining cost
People Management – Responsible for creating and sustaining a highly engaged workforce through utilization of Inclusion. Act as a mentor for members of the IPT. Provide coaching on professional development and career pathing. Provide timely feedback and performance evaluations for direct reports after obtaining the relevant input and evaluation. Provide feedback and input on performance evaluations for dotted line reports, who are members of the IPT. Team with other members of the BBM E2E Leadership team to plan and implement talent management plans for IPT and the COE resources
Financial Stewardship- Responsible for development and management of the operating budget as defined with the profit plan. Accountable for meeting the operating budget and continuously reducing cost. Ensure members of the IPT have high business acumen and understand how they impact the cost and finances of the business
Continuous Improvement - Accountable for developing an MPS culture while achieving MPS Targets and business results for the IPT. Report monthly metrics and any action plans to address gaps for the IPT to the BBM E2E Leadership team. Accountable for implementation of corrective actions identified in Continuous Improvements Audits. Identify, prioritize, and champion improvement projects to improve process efficiency, cycle time, and yield, reduce process variability, and eliminate waste
Eight (8) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Engineering (Central, Chemical, Industrial, and/or Process), Production Planning, and/or New Products Planning
Three of (3) years direct management experience.　
Two (2) years’ experience in sterile/aseptic processing
Five (5) years of operations line experience, with responsibility for direct and indirect reports
Demonstrated knowledge of Operational Excellence tools and methodology, including MPS/lean processing
Demonstrated experience of interacting with regulatory agencies via on-site inspections

Director, Operations Resume Examples & Samples

Responsible for the growth and increasing revenues for NextGear Capital
Responsible for developing an aggressive training program to develop SAM’s into Account Executives and NAM’s into Regional Directors
Responsible for developing NAM’s and establishing aggressive goals for business development
Increase overall loan volume and credit line utilization through continued follow up with existing customers
Responsible for bringing new customers to NextGear Capital and for maintaining existing customers
Work collaboratively with all Regional Directors, Regional Sales Directors and the Business development Center to ensure new business development and vacancy coverage is effective
Work collaboratively with various departments and divisions on key initiatives and projects
Lead efforts to achieve volume & goal targets in all inventory and product types
Aggressive travel within Market to solicit key dealer relationships
Establish Market Share benchmarks and identify new market opportunity
Ensure Salesforce programs are being facilitated
Develop and fine tune necessary infrastructure and reporting system to aid in tracking and managing of NAM’s and SAM’s
Solid judgment, ability to negotiate, resolve conflict and collaborate are necessary
Ability to prioritize among competing objectives toward the fulfillment of goals
Effective communication skills are a fundamental requirement
Proven ability to successfully manage multiple accounts and tasks
Ability to communicate up and down the management structure
Proven goal accomplishment
Ability to efficiently and effectively manage personal time to achieve NextGear goals
Four year college degree preferred or equivalent experience
A minimum of 3 to 5 years in the finance or auto industry preferred
A minimum of 3 to 5 years of sales and portfolio management experience preferred
Oversee a team of approximately 20
Insure training requirements are met
Establish and achieve performance targets

Director Operations Resume Examples & Samples

Assists senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives
Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure products conform to established customer and company quality standards through the implementation of lean manufacturing
Initiate measures to ensure quality of products and responsiveness to customer issues
Formulates and recommends manufacturing policies and programs which guide the organization in maintaining and improving its competitive position and the profitability of the operation
Directs and monitors department managers to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures. Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform employees of communications, decisions, policies and all matters affecting their performance, behaviors and results
Hires, trains, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department as appropriate
Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
Bachelor's Degree in Business, manufacturing or engineering with minimum 10+ years of operational leadership/management experience in manufacturing operations or masters’ degree with 8+ years of operational leadership/management experience in manufacturing field
Experience in managing production, production control/scheduling, process improvement, shipping/receiving, and quality
Strong leadership skills, ability to motivate others, resolve conflict, encourage teamwork, and manage employee performance
Demonstrated experience as a change agent with strong credibility and influence in the organization
Strong problem solving/analytical skills with demonstrated commitment or process improvement
Excellent communication at all levels of the organization, presentation skills, and project management skills
Operationally focused with ability to make tough priority decisions, self-directed individual with the ability to work independently
Experience working with manufacturing based technology, processes and principles is preferred
Experience in contract manufacturing a plus
Lean Manufacturing Certificates and/or Lean manufacturing experience a plus

Director, Operations Resume Examples & Samples

Has accountability for the performance and operations of a small manufacturing segment with Plant Transfers to Inventory of $25 -$50M
May be assigned to an M3 if scope falls outside the above criteria if (1) Meets all core criteria for M3; and (2) Operates in an unusually complex business environment (significant regulatory complexity, multiple technology platforms, etc)
Ensure that short term and long term IPT objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
Tactical and strategic motivation and direction to the cross-functional managing team of the IPT (Quality, Technology, Maintenance, Operations, Etc…)
Promote the behaviors and principles that drive continuous improvement
Nine (9) years’ experience in more than one functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain　
Concurrently, four (4) years of line experience, with responsibility for direct and indirect reports
Four (4) years’ experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)
Minimum of two (2) different management pathway roles or experiences
Demonstrated knowledge of High Performing Organization tools and methodology, including　MPS/lean processing
Demonstrated successes with Talent Management, reorganization and strategic initiatives

Director Operations Resume Examples & Samples

Ability to manoeuvre in a complex organizational set-up
Strong knowledge of how to operate services and experience in respective technologies
Fluent in English both spoken and written
At least 10 years of progressive work experience and at least 4 years in IT management role

Director Operations, CVC Resume Examples & Samples

At least 10 years of experience in business development, sales skills, leadership role including people management and profit/loss accountability
BS/BA required, additional degree a plus
Sound domain know how in Telco & IT solution business, Multimedia (OTT) and Telecommunication (LTE)
Management of sales processes
Operational planning and management of teams (staffing, project management, change management)
Business administration knowledge (including planning and corporation reporting experience)
Analytical, excel well under pressure, detail oriented
Ability to work with all stakeholders (internal and external), collaborator
Team leading experience, Coaching & Mentoring
Ability to travel 25% - domestic and international

Associate Director Operations & Digital First Resume Examples & Samples

Drive strategic Roadmap for systems evolution for internal frontline systems and ancillary support systems
Deliver regular system improvements and fixes to increase usability and decrease transaction time
Lead development and evolution of Enterprise Self-Serve systems to optimize customer experience
Own “go to market” process for system enhancements and fixes – ensuring frontline awareness & understanding
Prioritize BGCO RT’s within Enterprise and Care IT Priority Lists
Build Strong Use Cases for System Enhancement Prioritization
Collaborate to drive Tool Integration with internal systems
Partner with Strategy Team on IVR Improvement
Lead and develop projects that involve some or all functions of the BGCO; as well as outside channel partners with the intent of driving business improvement and transformation
Responsible for managing key business initiatives that positively impact the BGCO and VZW performance
Drive change within their own group as well as in other groups within VZ
Lead for Fraud & Verification process/policy for BGCO; Necessary to maintain solid partnerships with fraud and compliance teams for change and execution
Develop strategy and ongoing support for all Knowledge management tools
Drive utilization of Knowledge Management tools using different methods of communication and engagement to drive best results
Maintain utilization reporting for Knowledge Management tools
Lead Executive Relations Team for BGCO to ensure optimal customer experience. Imperative that follow up and SLA’s are all met per leadership standards
Own and Drive Results- applies a strong sense of ownership and the ability to balance independent execution of initiatives while driving business results critical to organizational KPI’s as evidenced by stack ranking
Apply Strategy and Business Acumen – Drives the business strategically while also focusing on the vital goals and actions required at the operational level to execute strategy
Communicate with Impact - Communicates clearly, concisely and persuasively to individuals, teams, sales partners, senior leaders, large employee groups, customers, and external stakeholders to achieve desired results
Coach and Develop People – Cultivates talent and potential; fosters leadership qualities in supervisors to motivate and coach their teams to achieve high performance results as evidenced by Leadership NPS
Demonstrate Agility in Execution – Exemplifies an effective change agent, able to thrive in a fast-paced environment with evolving priorities and meet critical deadlines
Champion Change and Innovation - Leads and encourages change and innovation in his/her area of the business to create greater value for customers, shareholders and employees
Build Coalitions & Partnerships - Develops strategic relationships with sales, external partners, suppliers, and key stakeholders to achieve sustainable competitive advantage for his/her area of the business
Foster Diversity and Inclusion - Leverages all dimensions of diversity across his/her area of the business and creates an inclusive environment where people can contribute their best
Preferred Bachelor’s degree or equivalent work experience required
Superior organizational, interpersonal, negotiation, staff development and operations skills are required
Excellent written, verbal, interpersonal, communication, and presentation skills required
Proven leadership ability and knowledge of wireless industry required
Ability to present to various audiences and levels of leadership
Proven ability to inspire and motivate teams to success
Experience and ability to drive both strategic system transformations and day to day operations
Familiarity with company billing systems and software packages – prefer experience with systems such as ACSS, MARS, and OneTool and possess a thorough knowledge of desktop software packages that are necessary to the job
Familiarity with AGILE IT process
This position requires the ability to drive innovation and measurable solutions into the business
This position requires you to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment
Ability to work well independently and in a team environment
Experience or strong understanding of sales processes and selling strategies
Proven ability to assess progress and deliver business results
Customer-facing experience highly desirable
Travel required 25% to 50%

Director, Operations Resume Examples & Samples

Plan and implement objectives and activities for the Business Unit with the Business Unit Leader and Leadership Team
Understands functional strategy, markets and goals and translates those into proactive operational plans to enable successful achievement of business results
Provides financial and operational support for the head of a major group on deal/proposal construction and pricing and pipeline management
Coordinates internal support resource
Supports executive planning and reporting meetings
Coordinate the Center of Excellence Cadence
Support the VP & GM of RWES in preparation for internal and external executive meetings
Shape BU reporting and ensure KPIs are aligned to organization priorities
Lead preparation for Operating Reviews and meetings with Corporate Management
Drive execution by documenting and following-up with required actions
Shape Business Unit communications and materials, aligning messaging to BU priorities and performance
Work with RWES stakeholders to shape and provide guidance on information that will transit in or out of the VP & GM of RWES office
Assists the function in finance tracking providing frequent reports on various cycles, reporting progress and highlighting potential risks on opportunities
Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and regional operations teams
Coordinates operations activities with other functions including service, consulting, business lines and sales, as appropriate
Bachelor’s degree or equivalent with a minimum of nine (9) years relevant operations experience
Extensive knowledge of complex business environment and pharmaceutical industry

Director, Operations Resume Examples & Samples

Drive adherence to Masonite’s Lean Manufacturing processes in Organizational Design, Lean Management System, and usage of Lean Tools. The Lean Management System includes Leader Standard Work, Daily Accountability Process, Visual Controls, and Escalation/Communication processes
Partner with Sales, Product Management, HR, and Finance in driving / supporting Business-Level Strategic Investments
Develop talent at the plants for career advancement
Enhance employee engagement and participation in achieving Plant targets
Establish regular review cadence for key initiatives, utilize PDCA principles
Influential skills with functional leaders, ability to lead cross-functional teams
Competent in the use of Microsoft Word, Excel, PowerPoint, & Oulook
Works with integrity, displaying a high degree of tact and diplomac
Minimum 5 years as a Plant Manager (Site Leader) and 7 years responsibility for Hourly Labor performance
Multi-site or large plant Leadership experience (>500 employees)

Director, Operations Resume Examples & Samples

Hands on consulting experience in several of the service areas listed above
Experience leading teams through a time-sensitive project by structuring a performance improvement plan and managing the process through to completion
Synthesizing meaningful insights from data, facts and discussions with clients
Strong written, oral and analytical skills
Structured project management (time, team and work-stream’s management)
Initiative and drive
Ability to deliver time-pressured projects on-time and on-quality
Flexible, creative and critical thinking skills
MBA and/or Masters in Science/Engineering from a top-tier school
Previous experience with a recognized strategy or operations consulting firm strongly preferred
Hands-on industry experience strongly preferred (e.g. chemicals, energy, industrial, agribusiness/food, pharmaceuticals, distribution, consumer products, retail)
Flexibility to travel up to 80% of the time
Experience working with PE and/or PE relationships a plus

Director, Operations Resume Examples & Samples

5-7 years post-MBA previous professional consulting experience with a recognized strategy consulting firm
Recent project leadership experiences
MBA from a top-tier school
Experience working with PE and/ or PE relationships a PLUS (personal or professional)
Depth in a particular industry vertical a PLUS(e.g., industrial, business services, distribution, consumer products and retail)

Director Operations Resume Examples & Samples

Responsible for developing and maintaining an annual budget, and providing for cost containment measures
Promotes Customer Service; ensures that newly hired employees are oriented to Customer Service practices
Develops annual practice goals and objectives

Associate Director Operations & Quality Resume Examples & Samples

3 Develop and implement effective processes to manage cost per liter. Responsible for obtaining HPD, labor cost, yield efficiencies, turnover rate and FT/PT ratio as well as overall cost
4 Assists Center Management in audit preparation. Reviews CAPA plans for suitability and utilize processes to administer operational compliance. Participate in audits as required. Manage audit outcomes-during and after the audit-escalating as appropriate as issues identified. For audit findings, assists center with response in a timely fashion to address the compliance concern for review. Represent company to Regulatory agencies and inspectors
5 Identify, review quality and safety risk as assigned centers and work with center leadership to develop appropriate actions. Visit centers to confirm QA, Operational and Safety performance
6 Monitor all marketing, advertising, applicant conversion rates and donor retention to ensure centers are executing programs for desired results and make recommendations as needed
7 Provide oversight of employee related issues. This includes but is not limited to decisions for hiring, firing, corrective actions and salary structures. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance. Develop center leadership team through hiring, training, coaching and effective succession planning
8 Ensure excellent customer service in centers. Provides a good customer model service to employees, communicate openly with customers, ensure efficient donor flow and processing times and effectively resolve complaints or concerns in a timely manner
9 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times
10 Perform other duties, as assigned, to support business needs
Minimum 4 years management experience, including managing employees required
Experience managing multi-site locations preferred
Progressively more responsible positions in a complex organization and experience working in a regulated environment preferred
Excellent critical reasoning, decision-making and problem solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions and shifting priorities in support of changing company objectives
Strong leadership, training, written and verbal communication and interpersonal and presentation skills to drive results
Understand regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Experience planning, organizing, securing and managing project resources preferred
Proficient at providing assistance and directing managers to identify and resolve problems preferred
Proven skills in budgeting and financial management
Leading, developing and managing remote employees
Intermediate to strong working knowledge of Microsoft Office products

Regional Director Operations Process Resume Examples & Samples

Bachelor's or Masters in Business or Logistics
10+ years related experience
Innovative mindset, crisis management, project management, change management, global mindset, influencing, analytics and problem solving, decision making, compliance orientation/GMP knowledge/quality mindset, business case development, and drive for continuous improvement
Business experience in health care industry

Director, Operations Resume Examples & Samples

Facilitates and promotes communication and solid working relationships among client hospitals, physicians and EmCare
Physician/client hospital service
Assists with the development of divisional strategies and operational planning activities
Provide management support/direction for assigned Division Managers
Provide daily direction and training to lead positions as it relates to each of the core functions
Responsible for training of all assigned new Division Managers, including
On the job training during the first three months
Operations Training Courses (OTC)
Continuing training support
Implement policies and procedures throughout the core functions
Retention of assigned full time/part time clients through client service and contract renewal
Provides primary backup support to all assigned Divisional Managers and makes judgment calls on fee commitments after hours
Management/control of increased compensation for assigned Divisional Managers
Demonstrates strong support of full time/part time new gross profit practice development through physician pricing analysis, presentation/proposal development and proactive prospect sales support for assigned divisions and support of assigned Divisional Managers
Develop, plan and implement strategies that will better deliver and support contracted services to client hospitals
Assists Chief Operating Officer with backup support on operational issues when COO is not available and in overflow situations
Serve as a liaison between physicians and EmCare in coordinating issues to include but not limited to employment, billing and compensation
Weekly division reports
Weekly schedule copies
Increased compensation reports
Monthly recruiting reports
Monthly increased compensation forecasts
Identifies operational/training needs to improve Emergency Department customer service
Acts as a resource to the Medical Director providing input into issues of staffing and productivity
Interface with Medical Directors of assigned hospitals
Increase quality by creating and implementing internal procedures for recruiting, scheduling and credentialing
Assist in containing and minimizing general and administrative costs
A minimum of five years of related experience and / or knowledge in healthcare recruiting
Proven history of achieving results
Limited Travel

Director, Operations Resume Examples & Samples

Oversee client’s North American distribution center portfolio
Ensure client satisfaction by providing facility and systems reliability and sustained uptime
Develop and implement the annual management plan; accomplish key performance indicators as identified by client
Develop and import best practices and innovations to implement on account as well as export to JLL
Oversee the development and timely submission of reporting appropriate for the client
Lead discussions with each direct report to establish a cascade of strong goal setting, performance reviews, career development planning and incentive/salary administration
Manage and encourage participation in the client and JLL Recognition programs
Bachelor’s degree in Engineering or Business Administration or equivalent work experience with emphasis in manufacturing, critical environments or material handling; MBA desirable
Minimum of eight years’ experience in a relevant industry either in the corporate environment, third party service provider or as a consultant in a role with broad responsibilities
10+ years in a manufacturing or similar environment
Experience in matrix management organization desirable
Knowledge of real estate, material handling/ conveyance, accounting and building systems
Travel up to 75%

Executive Director, Operations Resume Examples & Samples

Plan, organize, direct and lead manufacturing operations, production engineering, production planning and shipping to meet business operating requirements, working closely with sales leadership. Ensure that the operations organization produces products that meet or exceed customer expectations
Lead manufacturing and production engineering efforts to ensure state-of-the-art production capabilities, including facilities planning, equipment development, production support and process capability, while driving out cost, maximizing quality and expanding capacity
Partner with New Product Development teams to ensure seamless manufacturing integration of new product launches
Anticipate capacity requirements to support growth initiatives by identifying need for additional capacity; identifying and evaluating manufacturing options; recommending expansion of current facilities or addition of new facilities
Ensure full compliance with ISO, FDA/GMP and other domestic and international regulations
Foster a culture of continuous improvement and employee engagement. Champion operations efforts in Continuous Improvement through Lean Six Sigma methodologies to drive high performing competitive advantage. Work with all levels of the organization to identify and acquire/develop core competencies, resources and synergies via high performance work teams to ensure the operations organization can meet the challenges of a growing and changing company
As a part of all job duties, employees are entrusted with a permanent mission of research and invention
15+ years relevant manufacturing experience in a medical device industry, including plant management, production management and cost management/reduction
10+ years of management experience of groups of 200+ employees
Demonstrated knowledge and abilities in all manufacturing operations – process flow, materials resource planning, purchasing, logistics, quality assurance, SOPs, planning & scheduling, safety
Demonstrated knowledge and experience of LEAN principles
A good coach/mentor with an interactive, open, collaborative and persuasive management style and a passion for coaching, motivating and developing leadership and key talent
Excellent communicator at all levels within the organization. Approachable, credible leader who builds relationships both internally and externally
Leader with unquestionable integrity and honesty

100

Director, Operations Resume Examples & Samples

Acts as a trusted business partner to the Managing Director, EMEA and the regional management team, responsible for taking a lead role in the operational management of the EMEA region
Responsible for ensuring the robustness of operational controls, processes and systems, creating effective solutions when required and implementing value adding change
Accountable for the smooth and proactive running of facilities, security and business services across all CFA Institute offices in the EMEA region
Provides strong leadership to enabling functions in the region including: IT, travel and events, operations and administration
Accountable for maintaining all necessary operating compliances such as First Aid, Health & Safety, Insurances and Environmental
Support growth initiatives and their operationalization in the region
Bachelor’s degree in Accounting, Business Administration of Finance or an equivalent combination of education and experience
Minimum 10 years of professional experience in operations management with previous proven experience as Director of Operations, VP of Operations or equivalent gained in a multinational environment required
Significant experience working in the EMEA region with a good understanding of regional business culture, any previous experience managing multi-site operations within EMEA highly desirable
Experience of budget, project and process management within a multinational environment required. Has the skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
Demonstrable operational understanding of Facilities Maintenance and Building Services both day to day management as well as tactical and strategic planning
Must demonstrate robust, professional diplomatic and advocacy skills, be a natural networking and relationship building who is able to forge strong working relationships across all levels of the organization
Fluency in English required, knowledge of French or Arabic would be highly advantageous
Enthusiastic, self-motivated and confident, with the ability to inspire others to maximize their potential
Excellent communication skills including written, verbal and listening. Comfortable presenting to large audiences
Good analytical and conceptual skills combined with execution skills to translate ideas into pragmatic solutions
Continuous improvement mindset, analytical in nature with the ability to develop alternative solution to problems and select the optimal solution
Excellent organizational skills of self and others, high working flexibility and the ability to work effectively under tight deadlines competently juggling competing priorities and changing expectations

101

Director Operations Resume Examples & Samples

Direct manufacturing staff to ensure the timely delivery and right first time execution of manufacturing operations for development projects and commercial batches
Ensure that all operations are compliant with Catalent Safety Standards and OSHA requirements at all times
Maintain the operational facility in the highest level of cGMP compliance per FDA, MHRA and customer expectations
Ensure Operational teams are adequately trained, knowledgeable and competent to perform all task requested
Build, maintain and motivate a multi technology operations team capable of achieving all productivity targets and output requirements to service customers with product on time – In Full and Right First Time
Assist the Site GM in establishing strategic directions for manufacturing resources and activities, and setting objectives to maximize the value of the organization's contributions
Ensure continued operational efficiencies are realized with reliable schedule adherence, lower conversion cost and increased productivity
Establish priorities and assure adequate resources to complete projects in a timely manner
Assist in the introduction of new technologies
Represent the organizational unit as the prime internal and external contact for site manufacturing operations
Ensure there are daily, weekly, monthly and quarterly manufacturing operations meetings to drive safety, cGMP compliance and adherence to plan
Complete investigations in a timely manner and ensure root causes are correctly identified
Represent Manufacturing operations on the Site Leadership Team
Share responsibility for short and long term resources and facility planning, and perform managerial duties as required, e.g. budgets, personnel performance appraisals, etc
Work directly with Validation, Quality Assurance, Analytical Services, Engineering, and Project Management functional areas to plan and implement the execution of cGMP activities in manufacturing operations for both development processes and commercial operations
Work on complex problems of diverse scope where analysis of data requires evaluation of intangible factors. Exercises independent judgment in developing methods, techniques and evaluation criteria. Demonstrates success in technical proficiency, creativity, collaboration with others and independent thought
Monitor and report progress of projects within agreed upon time lines, ensuring customer and Company objectives are met
Responsible for participating and representing all manufacturing operations in Pre-approval Inspections, FDA audits and client audits
Develop quality and business metrics for assessing productivity/profitability of manufacturing
Develop and manage the budget requirements for each fiscal year. Agree with GM and organize the purchase of appropriate capital items as required for projects
Use Lean Six Sigma tools in day to day operations and to improve the operation according to the Site plan
Ensure all company and site policies are adhered to and ensuring appropriate company disciplinary policies are followed consistently
Liaise with vendors and suppliers as a technical representative
Keep abreast of technical and regulatory developments in the pharmaceutical field which are directly/potentially applicable to Oral Solids, Zydis ODT products, Softgel Technologies services, and technologies
Other responsibilities as assigned
Has completed Lean and/or Black Belt certifications
Clear leadership qualities and demonstrated success in management of change
Has extensive understanding of pharmaceutical industry and contract services business issues and trends. External/internal recognition in broad area of expertise; acknowledged expert with proven insight in extending boundaries of existing knowledge
Has intimate knowledge of practices and interpretation of legal and regulatory requirements of OSHA and Food and Drug Administration federal agency
Analytical ability, both interpersonal and issue-related; good judgment and ethics; professional presence and demeanor; strong interpersonal skills and political savvy
Strong business orientation and financial skills
Excellent negotiation and contracting skills
Ability to “get the job done” and take responsibility for results without direct authority
Ability to coordinate, facilitate and organize resources
Ability to develop strategic relationships; strong verbal and written communication skills; excellent presentation skills
Superior customer service orientation with strong follow-up skills and attention to detail
Must possess good to excellent writing and PC skills with a knowledge base in Microsoft Word, Excel, Power Point, and Project
Must have working knowledge of best in class clinical supply operations

102

Director Operations Resume Examples & Samples

8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
Experience working with major retail chains, and/or experience in consumer package goods industry
Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
Team player with good people skills

103

Director, Operations Process Technology Resume Examples & Samples

Develops and leads strategic operations projects - coordinating process, technology, and people aspects both within and external to the organization
Defines and develops project business case and financial analysis
Leads the development of overall project scope and ensures that objectives and approaches are definite and documented
Leads project teams representing cross functional organizations as required for successful completion of the project. Identify and “recruit” team members as necessary
Develops project implementation strategies, work plans, and key milestones
Assigns, coordinates and reviews work assigned to project team members as well as has the ability to roll-up sleeves and work with lean resources
Utilizes effective project and time management skills to manage multiple projects simultaneously
Manages stakeholder expectations and stakeholder satisfaction
Fosters communication/collaboration between departments
Completes additional assignments as required by senior management
Technical resource for current/evolving operations technologies, equipment and processes
Work with and manage operations control systems, PLC, HMI, ladder logic, and other programming languages like VBA, SQL, C+, Python, etc
Maintains on going relationships with core vendors
Develops projects that have been identified by R&D for commercial implementation
B.A./B.S. in Business, Operations, Engineering (or equivalent); M.B.A. preferred
10+ years experience in operations, supply chain, or finance
Project Management experience required
Knowledge of alcohol beverage industry preferred
Must be willing and able to travel as needed

104

Director, Operations Resume Examples & Samples

Direct the operational activities of client support services through the design and implementation of all operations including complex problem solving, prediction of service outcomes, protocol review, and information collection and information analysis
Ensure the quality of client services through development of measurements to evaluate operational results against client service commitments
Develop service teams by determining the appropriate team organization structure, team composition, sources and requirements for training. Manage, recruit, train and develop client services’ management
Assess operational activities by identifying opportunities for performance improvement and synergies
Ensure profitability through management of services consistent with budgetary guidelines
Provide solution based consulting to provide value added services to the client
Provide direction toward data delivery and reporting systems to client
Strong qualitative and quantitative assessment and critical thinking skills
Requires a strategic orientation and the ability to translate ideas and strategies into results
Proven ability to lead healthcare operations with results consistent with company objectives

105

Director Operations Management Resume Examples & Samples

Strong general IT background (consulting, project management, operations, broad application and technology knowledge)
Ability to maneuver in a complex organizational set-up
In-depth end-to-end business processes knowledge
University degree or similar in IT or Business Management
Leading virtual/distributed teams

106

Director, Operations Innovation Resume Examples & Samples

Automate 75% of Associate’s current tasks in 2017
Expose 50% of Associate’s current workflows
Drive incremental product improvements upstream into Seller and Brand Central tools
Improve Vendor PRR by 500 bps
Improve Seller PRR
Lead the effort to transition and transform 100% of Vendor contacts into Seller Support using the tools, processes, and people management practices for Sellers and adapting them for Vendors. Drive the support effort relating to “Supplier Singularity”
Unify self-service and Associate interactions via chatbot technology
Develop new and configurable approaches for servicing diverse business clients Develop closed loop mechanisms that harvest and implement Associate ideas / insights into future product and feature designs
Launch and manage Associate Connections programs with Product / Tech teams to allow Tech leaders to experience products and deliver improvements
Improve Associate engagement
Launch a new Associate “Kudos” program aimed at allowing Sellers / Vendors to show their appreciation for Associates increasing the “I feel valued” Amazon Connections
Continue pioneering efforts with Amazon Connections to isolate the linkage between employee trust, engagement, performance, and reduced attrition
Promoting and managing Sellers to reach order parity with Retail by taking advantage of millions of interactions with Seller to influence and guide their behavior toward delivering the perfect ordering experience
15+ years of documented success leading change and innovation in a complex business

107

Director, Operations Management Resume Examples & Samples

Participates in both short and long-term planning for all aspects of the Company’s operations and growth. Contributes operational input to other departments as appropriate, including developing and distributing appropriate reports to executive management
Manages the forecasting, planning and logistics for clinical operations activities, including the direction and scheduling of clinical operations resource allocations, ensuring performance and quality standards are met. Reviews performance of the Company’s activities and makes recommendations for improvement in quality/efficiency. Periodically, participates in conducting annual site evaluations
Reviews and provides input on study proposals, while participating in the sales and marketing function as it relates to the Company’s clinical operations activities. Participates as a primary source of operations information in the budgeting process for clinical studies and the department
Liaison and facilitator between the Company’s operation’s departments and clinical business units for project related tasks and/or issues. Plans and negotiates resources with line management of functional areas. Serves as a Project Advisor on project teams by providing input regarding the operational and project management aspects of the projects
May develop and refine project management processes within the Company, using established process modeling techniques. Leads teams of subject matter experts to develop and review SOPs and WIs related to any area concerning project management to support new or existing project management processes. May work with the Project Manager on the study start up and financial management tasks of a project to ensure success of the overall project. Implements enterprise wide project management systems and tools. Evaluates project progress, while producing and distributing resource status reports as well as functional area plans, to appropriate members of executive and senior management
Ensures thorough clinical study feasibility and appropriate distribution of studies to consortium sites. Develops, collects, and analyzes project metrics, while holding project reviews with operational staff focusing on budget, schedule and risk analysis
Develops the clinical research capabilities within the Company’s member sites as performed through leadership and management of field operations activities as required. Implements global project management systems and processes to increase efficiency. Plans for the efficient allocation of resources within operations
Ensures compliance with GCP sponsor contracts as well as all Food and Drug Administration (FDA) and ICH requirements. Develops and implements policies, procedures and (SOPs) for clinical operations activities, as well as applicable training programs for staff and network sites. Interacts with senior management of pharmaceutical and biotechnology sponsors on operational issues
Within the department, approves courses of action on all management / human resources’ matters, including salary administration; employment hires, transfers, terminations; performance appraisals and professional development; job description preparation, and employee counseling. Works with and advises staff on administrative policies and procedures, technical problems, priorities and methods

108

Global Director Operations Resume Examples & Samples

Lead the delivery of service for Procure to Pay, Record to Report, MDM and Payroll from a global network of Captive and/or Outsourced Delivery Centres to RB Markets
Manage all elements of BSG Balanced Scorecard: Quality/Control of Service Delivery, Cost of Service Delivery, Continuous Improvement and People
Act as key liaison with Finance and Procurement Functional Leadership and RB Market Leadership for all matters relating to the delivery of Operations
Serve as a member of the BSG Leadership team, supporting the continued delivery of value to RB and providing meaningful input to guide the growth of Business Services within RB
Manage a team of Direct and Indirect reports within RB and a network of 3rd Party Service Delivery (in excess of .150 today)
Manage the day-to-day delivery of service for operations , ensuring that Key Performance Indicators (KPIs) and Service Levels (SLAs) are monitored and attained
Provide leadership and guidance to Global Service Managers, enabling them to lead their teams effectively and to resolve complex issues of magnitude
Act as senior advisor and source of authority on complex process issues, connecting, where necessary, with Global Process Owners and other Functional Experts to clarify application of policy and procedure to strengthen BSG delivery
Constantly monitor and seek to improve F&A service delivery to RB, leveraging vendor management, IT, Process Owners and Continuous Improvement to improve efficiency, reduce risk and reduce cost
Lead and Champion the effective deployment of data-led process governance throughout processes and ensuring meaningful dialogue with key stakeholders in RB’s Markets and Functions
Participate in the development of Global Process design, ensuring the needs of the operation are represented during the blueprinting process
Participate in the deployment of BSG Services to new geographies, ensuring that Operations are involved throughout the project life-cycle and enabling a seamless handover from project to business-as-usual
Act as a key member of the BSG Leadership Team, leveraging functional expertise and Shared Services knowledge to help shape the future of RB Business Services

109

Director Operations Resume Examples & Samples

Meet weekly and monthly production schedules
Reduce operational time to support cycle time reduction efforts while concurrently improving data quality
Provides staff with the necessary support and direction so that they can execute their assigned responsibilities
Develop and train the managers and staff, within operations, so their skills and capabilities are aligned with the current and future needs of the businesses and NPD
Manage relationships with all internal resources to ensure effective communication so as to not impact production, project and system commitments
Analyze processes, document standard operations procedures, propose and implement changes to processes with the goal of operational cost reduction and quality improvement in support of department’s annual plan
Assist senior management team with setting strategies and direction to the department
Evaluate highly complex data for accuracy, consistency and completeness
Recognize data discrepancies and draw inferences to help identify and resolve software and/or data quality issues
Provide objective and professional leadership and support all department initiatives
8-10 years of experience
5+ years managing and developing a team
Demonstrated leadership, communication, organizational, decision making, analytical and problem solving skills
Proven success managing resources across multiple projects and responsibilities with varying prioritization, visibility and locations
Advanced MS Excel is required
SAS EG, MS Access and ERP or CRM systems preferred
Ability to form insights and recommendations from comprehensive analysis, assess and quantify risks, and model what-if scenarios
Knowledge of tools to query and manipulate data in varying file formats
Ability to convey complex concepts to business stakeholders in terms relevant to the business
Experience managing and communicating process to a diverse audience that allows for easy adoption of changes to existing processes
Ability to influence others and operate effectively in a matrix organization
Production experience a plus

110

Director, Operations Management Resume Examples & Samples

BA/BS degree or equivalent combination of education and experience; and extensive management experience preferably in a worldwide clinical research, pharmaceutical, or biotechnology company
Comprehensive management skills and experience, including but not limited to short and long-term planning, evaluation, directing and motivating staff, marketing and financial management
Thorough knowledge of FDA regulations, drug development, and clinical project management procedures is necessary
Additional experience developing and setting corporate plans and objectives that support the organization’s worldwide drug development processes, while making critical decisions related to changing the direction of the business is essential
Must have a record of engaging diverse interests for the common good; adept at marketing and able to communicate and work with a diverse group of individuals to accomplish common goals

111

Director / Operations Manager Resume Examples & Samples

Analyze existing operating performance and provide operational insights to leadership team
Design and implement process improvements to improve operating performance
Lead cross-functional response to significant service issues
Develop new operating frameworks for new products and solutions
10+ years of experience in process redesign and operations analysis
Experience in dynamic environments with shifting priorities
Strong interpersonal skills with presence and the ability to clearly communicate with senior management, peers, and team members
Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames
Strong critical thinker with the ability to make decisions
Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
MBA, Six Sigma, consulting experience preferred

112

Associate Director, Operations Resume Examples & Samples

Five (5) years relevant work experience, including manufacturing and/or technical support of biological product manufacturing
Strong problem-solving, communication and team-work skills
Strong preference will be given to candidates possessing previous startup, process chemistry or polysaccharide manufacturing experience as well as those with demonstrated leadership, Six Sigma and/or Lean manufacturing skills

113

Director, Operations Resume Examples & Samples

Responsible for leading the team that coordinates and completes all remediation efforts, implement system controls and preventative measures to improve operational excellence and overall client experience
Responsible for corrective actions with high touch institutions
Drives compliance, operational excellence, service quality and superior end-to-end customer experience
Communicates with internal and external customers leveraging superior writing, editing, analytical and negotiating skills to strengthen ongoing relationships and resolve complex customer service problems
Demonstrates overall control of budgeting/expenses, staffing, planning and performance management
Provides input to policy development to manage risk and exposure to the company
Proactively analyzes trends to identify plan/client level risks and opportunities for improvement
Lead and prioritize in an ever changing environment across multiple and competing priorities (often with limited or changing information)
10 plus years of progressive leadership experience in TIAA and/or Operations which includes but is not limited to project management, talent management, succession planning, change leadership, multi-state leadership, performance management, continuous improvement/Lean implementation and strategic leadership experience
5 years related experience working on system controls and implementation of preventative measures
5+ years experience with remediation efforts required
Series 99; or ability to obtain within three months of start date
A bachelor's degree in business required
Proven ability to demonstrate problem resolution skills
Successful OMNI leadership and integration experience
Proven ability to effectively communicate with all levels of leadership
Must be able to prioritize and set clear direction and expectations in a continuously changing environment
Excellent conflict engagement and resolution skills
Strong leadership and matrix management skills
©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921

114

Director, Operations Management Resume Examples & Samples

Provides executive leadership to a major manufacturing / supply chain function supporting a large and complex business unit. May lead functional operations at multiple manufacturing sites. Establishes and monitors production using metrics/budgets through systems, and initiates appropriate corrective action as needed and based on results. Establishes and controls project schedules, timelines
Directs, guides, monitors, and evaluates Operations Team personnel to accomplish specific production and supply chain goals consistent with established operational, housekeeping (5S), and safety procedures and processes. Engage in problem solving in complex situations and process improvements in streamlining work processes
Identifies and pursues new technologies to improve production, increase efficiency and resource utilization and maximize profitability
Works closely with members of Senior and Executive Management to align overall operations development with business needs/opportunities. Promotes an environment of cooperation and trust
May provide ownership / leadership for a major divisional function, project, or program (i.e., Inventory Management, AMPS/Lean, Responsiveness / Agility). Provides leadership, guidance, mentorship, and personal development of his/her direct reports in the areas of daily operational management, systems development, and optimization

115

Associate Director Operations & Technology Resume Examples & Samples

Drive the analysis, structuring and rollout of new technology and process changes required to ensure onboarding activities are compliant with regulatory reform impacting GBM globally (e.g., KYC / AML, Dodd Frank, FATCA / Global FATCA, EMIR/MIFID, Canadian Derivatives, etc.). This involves planning, securing, and scheduling resources, defining business requirements and processes, assisting in preparation of business cases, developing detailed project plans, monitoring progress against planned objectives, budget tracking, conducting user testing, and helping secure consensus and co-operation from users and senior management
Design and implement technology and harmonized business processes to facilitate the onboarding of GBM’s institutional clients in an efficient, compliant, and client-centric manner. This requires independent resolution of multi-faceted problems, which are often unstructured and without precedent. Apply technological, operational and commercial knowledge to the evaluation and design of solutions
Oversee and be accountable for specific projects, including Fenergo upgrade, KYC / AML / regulatory data reconciliation, etc. Be the Bank’s primary contact for the Fenergo-CDD reconciliation project. Support global remediation projects – including U.S., Singapore, Hong Kong, and other new projects to be launched as part of the AML Transformation Project
Continually acquire and enhance knowledge of both the Bank’s and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to drive effective business solutions
The incumbent should ideally have knowledge of financial markets and financial instruments, ranging from derivative products to investment products, including current and anticipated regulatory requirements, accounting, Back Office processes, and the end-to-end workflows among the Front, Middle, and Back Offices. The business line requires that the incumbent have the same level of expertise required of the business users. In addition, since some of the systems have been developed in-house, the incumbent must have an understanding of the system architecture and design, which is complex and constantly undergoing changes to meet the demands of the users
The incumbent must be a creative, self-starting, results-oriented, and highly motivated individual with excellent analytical skills in order to apply this knowledge to independently resolve complex business problems that are multi-dimensional and often unstructured and without precedent. The incumbent must be able to propose new and innovative solutions to meet the requirements of both a sophisticated user base and market. The incumbent must be able to manage and execute rapid implementations to meet complex and changing needs
Further the incumbent must have excellent interpersonal, communication and negotiation skills in order to build consensus and obtain co-operation from both users and senior management. These skills, along with the incumbent’s excellent time management and organizational skills, will allow the incumbent to manage major multi-disciplinary projects while planning and scheduling resources to optimize productivity
The incumbent must possess an excellent understanding of systems development techniques, real-time analytical and formal modeling tools, and keep current with rapidly changing technology to effectively apply technology to the solution of a business problem. This knowledge must also be applied to assist senior management in establishing future technology needs in regulatory onboarding
The incumbent may be required to travel to our offices outside of Canada

116

Director, Operations Resume Examples & Samples

Plan and implement critical functions, objectives and activities for the Global technology Solutions Business Unit
Collaborate with and influence Leadership team and wider stakeholders to understand common business challenges, table issues and facilitate resolution
Represent the BU to other stakeholders in the business as required (corporate, other G/RBUs, etc.) and ensure alignment to BU priorities
Act as BU liaison-point with Chief of Staff, and other corporate executive functions (Communications, External Relations, Marketing, Legal, etc.)
Coordinate the Business Unit Management Cadence
Support SVP in preparation for internal and external executive meetings
Shape reporting and ensure KPIs are aligned to organisation priorities
Lead preparation for Operating Reviews and meetings with Corporate
Ensure Business Unit/Country/Functional reviews and meetings are prepped and delivered
Drive execution versus BU priorities by documenting and following-up with required actions across the business
Shape communications and materials, aligning messaging to BU priorities and performance
Contribute to Business Development, working with Director, BD including support on business case preparation and ensuring alignment of BD activities with BU priorities
Work with stakeholders to shape and provide guidance on information that will transit in or out of the BU President office
Support with preparations for executive level client / other meetings by engaging with various stakeholders
Bachelor’s degree or equivalent and demonstrated operational or consulting experience
Working knowledge of QuintilesIMS Health – organizational structure, offerings and systems
Knowledge of business and management principles - including planning, process, review, co-ordination of people and resource and operational success measures
Effective time management (in self and others)
Worked in a global organization having to work with people of diverse cultures and multiple time zones
Excellent organizational skills, in particular, the ability to prioritize and manage multiple tasks simultaneously to meet deadlines
Exceptional quantitative and analytical skills
Interpersonal, networking and communications skills (written and oral)
Have the presence and credibility to engage and influence senior leaders across multi-geographies and functions
Self-starter attitude and track record with seamlessly executing quickly on complex projects with minimal guidance
Very strong Excel, Word and PowerPoint skills
Thorough understanding of all the best tools and processes to build scalable systems and strong instincts for automation: we want someone who thinks about using technology and self-service
Commitment to integrity and transparency
Prior experience with a solutions provider is preferred

117

Director, Operations Resume Examples & Samples

Seek out and evaluate new growth opportunities (diversification, expansion, or creation); review and approve any candidates for acquisition
Coordinate and assist the marketing department to ensure practices have market presence, proper branding and the opportunity to increase patient volume
Monitor practice performance; review and approve monthly financials. Coordinate monthly financial and operational reviews with Regional President, Regional Vice President and practice management and Medical Director
Analyze accounts receivable and contract performance reviews for each practice. Develop and execute action plan for progress as needed
Evaluate practice productivity and provide recommendations for improvement
Provide review and assistance of contract management of employed physicians, partnered hospitals and third-party payers
Establish and maintain strong collaborative relationships with hospital administrations; provide annual report

118

Director, Operations Center Resume Examples & Samples

12 years' experience with IT infrastructure and operational support in a large, global enterprise environment
3+ years' experience in management of a Network Operations function including responsibility for operational procedures, technical direction and standards
4+ years' experience managing others
Strong communicator who remains calm under pressure
Process oriented with a strong attention to detail and follow-through
4 year Bachelors degree preferred

119

Associate Director, Operations & Technology Resume Examples & Samples

The incumbent must have experience in multiple internal and external technology vendors, which will allow the incumbent to manage parallel deliveries, resolve complex issues in real-time, mitigate risks related to project schedule, resources, and budget, and minimize business interruption and negative user impact
The incumbent must work under tight deadlines, conflicting priorities and changing project requirements. The incumbent must be able to react quickly to resolve business problems and work overtime on occasion to meet deadlines and to implement systems with minimal impact to the end users
Extreme stress is derived from pressure to meet deadlines as well as pressure from senior management to finalize issues

120

Director, Operations Management Systems Resume Examples & Samples

Demonstrated leadership skills and the ability to influence and motivate people across functional lines
A strong customer service orientation and proven problem solving skills
Excellent verbal and written communication skills, including the ability to interact effectively with internal and external audiences, even under pressure
Exceptional organizational skills, including the ability to manage multiple projects and priorities – working independently when necessary to deliver results
Gathering and assessing requirements from operations staff at various levels and technical expertise
Identifying opportunities to improve systems and optimize processes to solve problems
Coordinating solutions with IT, external consultants, vendors and end-users to develop and implement improvements and solutions to drive efficiency and performance reporting
Providing strategic leadership in planning and delivering robust and scalable operations management systems
Managing and facilitating requirements gathering, defining acceptance criteria and testing standards to drive implementation
Ensuring corporate standards are followed – or developed where gaps in process or standards exist
Managing daily system issues and troubleshooting problems when necessary

121

Manager / Director, Operations Risk Resume Examples & Samples

Manage large scale banking initiatives or merger and integration efforts that focus on delivering operational, technical, and/or product development change, such as system and operational conversions, enhancements, process re-engineering, and new product development
Manage program level processes, controls, or tools utilized to manage a large scale banking initiative or merger and integration such as Project Management Office (PMO)
Perform analysis and activities through the project lifecycle including scope definition, business case development, requirements gathering, functional and technical design, vendor assessment, test script development, training material development, and implementation assistance
Assist in the development and presentation of clear and concise deliverable presentations
Support proposal and business development activities by assisting in the identification of new target clients, building business relationships with key executives, and developing and presenting proposals
Provide oversight and leadership to KPMG team members regarding deliverables, project plans, and performance management
Write and present clear and concise reports and presentations containing meaningful observations and recommendations to clients, and document procedures performed and conclusions reached related to projects
Contribute to industry and regulatory publications, write professional and thought leadership articles, and speak at related conferences and seminars
Seven years of experience in banking merger and integrations in one or more of the following: Overall Merger Approach Planning and Execution, Target Operating Model Development, Customer Readiness , Employee Readiness, Finance General Ledger Consolidation, Technology Consolidation/Support Experience, Technology Systems Testing, Legal Day 1 Planning and Execution, Synergy/Benefit Development and Tracking, Bank Divestiture, Branch Closing/Consolidation, Integration Risk Management, and FDIC Assisted Deal Support
Bachelor’s degree from an accredited college/university
Prior consulting experience is preferred as well as demonstrated supervisory experience and well established understanding of business dynamics and operations; Project management or PMOexperience in support of a large scale change initiative is preferred
Proficient in Microsoft Word, Excel, PowerPoint and Project
Ten years of relevant experience
Experience leading teams, developing personnel, and managing projects
Demonstrated track record of business development, productivity improvements, and self-career development, such as promotions, advanced degrees, and professional certifications

122

Executive Director, Operations Resume Examples & Samples

· Strong client facing skills, with proven experience managing large teams and running large global programs and influencing revenue growth
· 14+ years of operations leadership experience, preferably in a call center environment
· BA/BS or equivalent work experience required; post-graduate degree desired
· Financial acumen with experience running a P&L and managing own budget
· Possess contract negotiating capabilities to help build potential partnerships; needs to be able to bring staff and key influencers together to work in concert

123

Director, Operations Resume Examples & Samples

Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Plan and schedule project timelines; direct project, defining scope, goals and deadlines, project plans and associated documents
Communicate project expectations to team members; coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans
Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
Delegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools; track project milestones and deliverables
Prepare project plans and associated documents; develop and deliver progress reports, proposals, requirements documentation, and presentations
Must possess a Bachelor’s Degree in business administration, finance or computer technology related field
Must possess a minimum of seven (7) years of business experience in similar based business and operations
Must possess a minimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/ or with security
Compliance and Training Manager (San Francisco, CA)

124

Associate Director, Operations Resume Examples & Samples

Coaching and mentoring teams
First Responder interviews for Level 3 Human Error related QN’s,
Line clearance lockout/tagout and permit writing,
Safety Management Information Systems (SMIS),
Daily Safety Check Sheet/Walkabout, actively lead the Tier 1 Process and participate in Tier 2
Coordinate the activities of multi discipline employees (CT’s, Mechanics, EC Techs, FSW, and Operators), SAP Triage, adherence to team performance and standardized work, and the ability to direct mechanics when needed
Supervisory experience (salaried and/or Union direct reports)
Experience in new manufacturing facility design / construction / start-up
Leadership and interpersonal skills to motivate direct reports and peers to excel and "own" the process
Experience from other manufacturing industries and disciplines
Flexibility to perform various tasks to support the business
Toyota Production System (TPS), Lean, Six Sigma, KATA problem solving skills
Delta V, Provox and SAP experience is a plus
Ethics and Integrity

125

Engagement Director Operations Resume Examples & Samples

Bachelor’s degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience
Four or more years of membership or program management experience, preferably in a YMCA or similar organization
Four or more years of related supervisory experience in customer service and/or sales, preferred
Excellent personal computer skills and experience with Microsoft Excel and other standard business software
YMCA Team Leader certification preferred
Leads all aspects of highly efficient and effective membership operations team including but not limited to recruiting, hiring, training, role-playing, developing and holding staff accountable on a daily basis
Utilizes membership and quality reporting as needed to identify areas of opportunity and areas of improvement. Provide and guide other staff in the results
Improves the total member experience by ensuring that members’ information is collected accurately and entered into applicable systems correctly, and ensuring that new members are introduced to an Engagement Director or designee for completion of the onboarding process
Ensures proper implementation of all membership related procedures. Communicates all procedural changes to staff in a timely manner
Engages- and leads other staff to engage- current and potential members with an emphasis on daily Moments of Service such as greeting all members, thanking them as they depart, and servicing incoming phone calls with excellent service
Promotes a culture of personal growth and awareness of the YMCA mission, programming, and value through focused meetings, training, and role-playing
Ensures that the membership team has a strong working knowledge of all branch departments and is eager to connect current and potential Y members with programming that helps them reach their God-given potential
Serves as a peer leader to all other staff to ensure a superior member experience at the Y. Also works with colleagues from all other departments to retain, serve and grow membership
Serves as liaison to Association Ops Center in all reporting, transactional, and business functions. This position ensures accuracy of information that is input into the system or is sent to the Ops Center

126

Director Operations Resume Examples & Samples

Manage Division operations to achieve performance objectives for
NPS
Electronic Verification Compliance
Invoice processing
Operational Efficiency Metrics
Research and learn all operational processes for each internal position. Develop and deliver training to all staff to increase operational efficiency, ensure compliance, deliver quality service, and increase client satisfaction. Re-identify and re-establish operational benchmarks for the Divisions
Manage reporting and compliance of open orders in conjunction with Division Operations compliance and up-to-date information. Will also provide field feedback and recommendations to Headquarters on operational processes
Create efficiencies to manage Workers Compensation and Unemployment reports with management team to realize maximum cost savings
Create process for capturing, assessing, and implementing operational ideas
Streamline processes for effective use of technology
Create and implement delivery of instructor-led training to the branches for all new operational processes. Will be responsible for the roll out of new initiatives such as HPS, new front office system, new on-boarding system, etc. Create implementation and organizational readiness plans to facilitate and manage organizational change. Monitor progress and compliance of operational processes
Lead SME project teams to ensure operational excellence across the region. Develop project plans, pilot strategy and measures, and implementation timelines. Monitor and analyze outcomes
Create and develop operational plans, processes, and division of workload for reorganization and restructure. Develop job descriptions and operational procedures for newly created positions and new operational structure
Analyze and troubleshoot operational issues with existing processes within the branches. Analyze current processes to ensure compliance and efficiency. Create recommendations and action plans for operational issues. Work with Division Operation Managers to implement and monitor progress
Collaborate with Business/Strategic Operations and other Headquarters departments to ensure consistency
Create and deliver operational updates to all internal staff. Will include operational and progress updates, hints and tips, and best practice sharing
Conduct quarterly audits on operational processes to ensure compliance
A minimum of seven to ten years in a staffing operations or related leadership role with responsibilities that include operational analysis, continuous improvement, process re-design, change management, and project management
Five years as Branch Manager required; Staffing Regional Director experience strongly preferred
Knowledge and understanding of Manpower’s operational functions, processes, and systems. Strong understanding of/experience with integrated business systems, order intake/management, time capture, payroll processing, accounts payable and receivable, invoicing, and Manpower’s processes
Strong analytical and problem-solving skills; ability to apply structured analysis methods to various types of data or develop models to establish trends, determine variability and business impact. Ability to identify and analyze patterns of occurrences and recommend alternatives to address problem areas/strengthen specialty areas
Strong planning and project management skills; ability to plan and manage multiple initiatives simultaneously, formulate action plans for and execute those plans to drive initiatives through to completion. Demonstrated ability to manage initiatives involving cross-functional or diverse teams
Strong understanding of organizational readiness practices, including communication methods for obtaining buy-in to changes, the execution of training/development plans, and evaluation methods to measure the effectiveness of process or system improvements
Proficiency with continuous process improvement methodologies and tools; strong group facilitation skills
Sound understanding of the sales and sales support processes
Expertise and experience applying operational concepts, practices, and policies
Demonstrated ability to communicate in a clear, concise and fluent manner both verbally and in writing to gain agreement or acceptance; demonstrated ability to establish rapport and trust with integrity and honesty; demonstrated ability to influence decisions
Demonstrated effective public speaking through a variety of methods; in person, conference calls, webinars, etc
Must work independently, have high energy and personal ownership, manage time effectively, be organized, creative, and work in cooperation with other team members to achieve objectives
Ability to provide overall direction, supervision and counsel to staff personnel
Computer and web systems savvy; knowledge of Manpower data systems
Flexibility and ability to adapt to change in role and department

127

Director, Operations Resume Examples & Samples

Works with director to develop scope of work for team, sequencing, defining value proposition, setting strategic and business direction, context & priorities for the team
Provides oversight, coaching&guidance to management-level staff
Partners with Director and peer Health Plan Leadership to interpret, analyze and address key business issues and questions
Provide operational management: be accountable for budgets and resource viability of area of responsibility
Recommend organization/business performance metrics and act when needed
Review and recommend policies to achieve customer and KP goals
Minimum ten (10) years of content/functional experience
Minimum three (3) years of management experience
Twelve (12) years of content/functional experience preferred
Five (5) years of management experience preferred
Health care industry preferred
Digital technology preferred

128

Director Operations Resume Examples & Samples

Oversee effective operation, direction, and development of Manufacturing, Materials, Scheduling, Shipping, Quality, and Safety
Drive continuous improvement and consistency in processes
Develop and execute manufacturing strategies and vision
Plan, direct and coordinate activities to optimize performance of safety, productivity, product quality, facility utilization, people utilization, inventory management and operating expenses

129

Executive Director, Operations Managment Resume Examples & Samples

Manage T&P Business Operations Budget and Aggregated T&P Operations Budget
Establish and maintain the communication/operating models with T&P Business Operations
Manage key vendor relationships and overall flow of contingent staff into T&P Operations
Advise Bus Ops leaders on staffing options/strategies
Collaborate with Operations Leadership Team on day-to-day activities such as key staff communications, RFP construction and Vendor Man
Develop, implement and manage internal 'show-back' model for Data Center utilization, Platform Services and tools
Develop innovative Asset Management solutions to manage Physical, Software and IP Assets
Drive operational excellence initiatives as they are identified across operations when appropriate
Develop organizational/financial/contractual impacts to operations for strategic initiatives
Develop and deliver executive-level presentations to senior T&P and Comcast executives
Interact closely with Ops Leadership, Program Management and HR
Manage a small cross-functional team
Limited travel is required

130

Assistant Director Operations Resume Examples & Samples

Evidence of a Masters of Business Administration
Experience in university business systems
Experience in health care environment

131

Director Operations Resume Examples & Samples

Run the end to end operations for Long Term Care
Responsibility will be for multi-location operations
Operations for 100-150 FTEs with P&L responsibility of $15-20MM
15+ years of experience in US Insurance and Healthcare
Managed and transitioned large processes and functions
Preference to having experience in P&L management especially in the product area of Long Term Care and / or Disability Insurance
Experience in the IT/ BPO industry, primarily in operations and transitioning role
Account management and operational experience as well, good understanding of US Insurance industry
Bring in new perspective & lateral thinking skills, able to work independently without constant supervision or guidance, analytical & number driven individual, ability to work in multi-cultural, global environment
Have experience in managing profitability, large complex teams, ability to manage senior and seasoned insurance professionals
At-least 15 years of experience in transitions and operations management
At-least 10 years of experience in managing Insurance operations
Understand the IT and system implications on operations; preferably having been involved in IT project implementation in an operations environment – operations stakeholders
Either having held senior management level positions in a carrier or TPA organization and ability to engage at the senior most level in a client environment
Good knowledge of TPA services and product offerings
Excellent Track record with demonstrative success in following best practices in operations management
Understanding of six sigma and lean methodology
Excellent communication skill and proficiency in English language
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, and prospects
To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess
Relevant Long term care (LTC) OR Disability Insurance (DI) background is required
Well versed knowledge in using acronyms and terminology used in the LTC OR Disability Insurance (DI) industry
Excellent customer orientation
Performance management for teams
Above average core product knowledge
Extensive experience in Life insurance operations / process management
Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint, SharePoint
Solid understanding of insurance terminology and definitions
Exceptional listening and analytical skills
Proficiency in financial analysis
Core company knowledge of departmental processes and procedures
Energy and drive with a focus on delivery
Understanding of technology and how to leverage for operational effectiveness and efficiency
Ability to present and facilitate training content to ensure understanding by varied audience
Read and interpret documents such as policies and operating and procedural manuals
Write detailed correspondence, business cases, as well as internal and client-facing presentations

132

Senior Associate Director, Operations Resume Examples & Samples

Directly responsible for the supervision and performance of Residence Hall Managers (4 FTE)
Indirectly responsible for the performance of approximately 100 front desk clerks (unionized work force) and building attendant staff (non-union) in the delivery of residence hall operations & services
Supervise and lead managers & staff by developing programs and initiatives that meet staff professional and technical training needs, provides coaching & guidance, conducts/oversees the annual performance appraisal process, and proactively addresses performance issues
Coordinate annual opening & closing of the residence halls, including quarterly breaks
Works closely with resident staff to support their residential experience and the student housing program they are responsible for providing in both private living quarters and common spaces. Where applicable, the Senior Associate Director of Operations serves as a liaison directly with other units and departments that have space allocated to them in the building
Participates and works in close collaboration with staff in College Housing, UChicago Dining, International House (IH), the Office of Event Services (OES) and the related departmental Human Resources and Finance Managers. These working relationships will involve regular & episodic collaboration and consultation across departments
Collaborates with various Facilities Services units including Capital Project Delivery, Sustainability, Operations & Maintenance, and Building Services in delivery of a full scope of physical plant services and operations, including energy use management and provision of campus utilities
Support the Executive Director to manage the development of plans for facilities renewal to include both long-range master planning and the development and preparation of the annual capital projects submittal
Manages the budget process including budget forecasting, development, management and reporting

133

Director, Operations Resume Examples & Samples

Ensure Health, Safety and Environmental (HSE) are emphasized throughout all phases of the project
Ensure execution of all aspects of the project in accordance with contractual obligations, Fluor’s Operating System Requirements (OSR) and the relevant Operating System Implementation Plan (OSIP)
Ensure full compliance with Fluor prime contract with regard to client reporting, notifications, project system start-up and close-out requirements
Ensure that project requirements for Baseline Centric Execution, safety, quality, and productivity are met in all locations managed by Fluor where work is being performed
Establish the project baseline (as defined in the OSR) and ensure that it is fully documented, updated throughout all project phases, and appropriately communicated to the Fluor project team
Deliver the project in accordance with the project execution and commercial baseline
Jobsite experience and understanding of construction safety program
Minimum of ten (10) years of relevant experience in engineering, procurement, fabrication, and construction/construction management (EPFC/CM) project management
Project or area management experience in international locations and diverse cultural environments is recommended
Good knowledge and experience on project design, engineering, procurement, material management, construction, commissioning, start up, turn over work processes, sequencing, and interfaces
Ability to set and maintain high standards of self-performance with responsibility and accountability for successfully completing assignments and tasks
Demonstration of innovation, initiative, maturity, and sound judgment
Ability to influence a group of diverse individuals, each with their own goals, needs, and perspectives, to work together effectively for the good of a project
Certification in project management suggested, for example, Project Management Professional (PMP)
Project experience with the USACE or NAVFAC

134

Director Operations Resume Examples & Samples

Managing day-to-day operations and core functions in order to achieve and maintain operational excellence
English advance
High volume high mix
Certifications Iso14000 2015 Project Management and transference experience

135

Director Operations Resume Examples & Samples

Directs the Production Manager and Shift Supervisors in the operation of a multiple shift manufacturing facility, including development of a highly responsive production team
Oversees the effective management of inventory control, warehousing, planning/scheduling and delivery
Directs the development of preventive maintenance programs for the physical facility and plant equipment
Responsible for promoting and maintaining a safe work environment in compliance with OSHA and company standards for all employees
Remains informed of competitive activities, trends in the market, as well as maintains a sound relationship with customers
BS Business, Industrial Engineering, Graphic Arts, Printing Management or equivalent combination of education and experience
7-10 years broad management experience in a manufacturing plant
Previous experience in purchasing, automated inventory control, budgeting and productivity measurement
Strategic planning and demonstrated skills at writing implementable business plans
Strong leadership skills with the ability to effectively manage and motivate employees
Ability to find innovative approaches to solving problems and accomplishing goals
Ability to travel 10-20%
10-15 years broad management experience in a P. S. Labels manufacturing plant environment

136

Director Operations Resume Examples & Samples

Successfully deliver each Plant’s performance targets consistent with the corporate culture which emphasizes accountability and results
Successfully manage a proactive growth agenda. Provide the leadership to further develop the Plant operations strategies to support healthy growth with a focus on new markets and new product development
Directly and through others, accountable for the effective and efficient allocation and use of all location resources, capital and inventory. Works with Department Managers to establish ongoing capacity analysis for the various operating departments and to match resources to this capacity. Accountable for all location Capital Appropriation Requests
Prepare weekly, monthly, quarterly and annual manufacturing Forecasts, Activity Reports, Budgets, Project Management documents, etc
At least 15 years of total business experience, including a minimum of three successful years in the same/similar role
An undergraduate degree in engineering (highly desired) and an MBA or Masters degree in engineering (highly desired)
Successful record in change management and team development
Business and financial acumen, including a solid understanding of budgeting and forecasting are essential; Sound analytic skills and decision-making capabilities
Strong results orientation and execution capability; Excellent strategic thinking and conceptual skills
The proven ability to effectively manage multiple priorities in a fast-paced environment and consistently meet deadlines and achieve desired results
Excellent written and verbal communication skills; able to communicate as effectively on the shop floor as in the executive suite. Must be bilingual: Deutsch and English
Thrives in a lean, autonomous meritocracy
Takes a high degree of personal responsibility; Places team achievement ahead of personal gain
Is confident, but never pretentious. Willing to roll up sleeves and engage
Strong work ethic; Unquestioned ethics and respect for individual dignity
The stature, maturity and gravitas to deal effectively with senior level customer executives
An energetic, self-starter; genuinely enthusiastic; strong personal work ethic; A builder of good relationships across the organization and with customers

137

Director Operations Division Resume Examples & Samples

This position may require occasional non-emergency travel
You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded
Your resume
Your responses to the Executive Core Qualifications (not to exceed 10 pages total). NOTE: If you are graduate from an Office of Personnel Management (OPM) approved Senior Executive Service Candidate Development Program or are a current or former Career Senior Executive Service member, you do not need to respond to the ECQs
Your responses to the Mandatory Technical Qualifications (not to exceed 6 pages total)
Are you a current or former career Senior Executive Service (SES) member? Submit a copy of your SF-50, Notification of Personnel Action, that verifies SES Career status
Are you a graduate from an Office of Personnel Management (OPM) approved Senior Executive Service Candidate Development Program? Submit a copy of your certificate

138

Director Operations Resume Examples & Samples

Ownership of HPLC Global Operations and development of our global supply chain
Ensure flawless execution of production targets including effective counter measuring when necessary
Support the preparation and delivery of business plans in conjunction with Sales, Finance and other functions and work with stakeholders to ensure that staffing and resource plans are appropriate to deliver agreed output
Drive rapid improvement in productivity and margins through value engineering, process improvement practices
Formulate and recommend manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
Coach & mentor people and effectively work, influence, and negotiate in global cross-functional team settings. Counsel and/or coach managers and employees. Develop Operations team members to ensure Operations bench strength
Demonstrate leadership skills that support high employee engagement and effective collaboration with peer-level functions
Build relationships with customers, strategic partners, and cross-functional leaders within the Division, Group and Corporate environments
Effectively recommend and manage capital investments to meet both productivity and customer demands. Identify, recommend and implement changes to improve productivity and reduce cost and scrap. Establish, implement and maintain production standards
Monitor ongoing business performance against budgets/forecasts and lead monthly and quarterly performance reviews
Develop and deliver reports and presentations for all levels of the organization
Drive operational efficiencies and product quality to improve CAS (Customer Allegiance Score)
Develop, deploy and maintain system of KPI leadership , Daily Management, Gemba
Execute assigned responsibilities with regard to local legal entity requirements
Ensure and drive Compliance with facility Health & Safety requirements
Minimum Bachelor's degree, Master's degree or similar of Advantage
Minimum 10 years business experience showing clear progression, the ability to be part of a cross functional leadership team and success in various business situations
Experience working in a manufacturing environment or similar with a strong quality culture using quality data to deliver performance enhancements
Experience and understanding around complex global supply chain
Strong analytical capabilities to drive effective problem solving in teams
Proven ability to communicate across all levels of the organization, build relationships and be seen as a role model leader by others
Demonstrated ability to balance both the tactical and strategic needs within the business
Entrepreneurial spirit to deliver out-of-box solutions unchaining productivity potentials
Excellent IT literacy including ERP implementation experience (SAP, Oracle or similar)
Ambassador of a diverse culture with proven track record to build diverse teams
Fluent in German and English, other languages are a plus

139

Director, Operations Resume Examples & Samples

A bachelor's degree and five years of experience managing office operations and supervising staff, preferably in a higher education setting
Experience managing budgets and involvement in annual reporting and strategic planning is preferred
A master's degree is preferred

140

Associate Director, Operations Resume Examples & Samples

Bachelors degree in a health related field
5+ years experience in the healthcare or pharmaceutical industry including; project management, budgetary management and 1 year of supervisory experience
Excellent judgment/decision making skills
Ability to analyze data and make appropriate decisions
Ability to motivate Supervisors/Consultants to define and reach team objectives
Basic computer skills ( Excel, Microsoft Word )
Ability to teach/mentor team members
Ability to coach Supervisors to reach performance objectives; Ability to recognize and take appropriate action when consultant/Supervisory performance is not acceptable
High degree of flexibility, initiative; is a self-starter

141

Director, Operations Management Resume Examples & Samples

Bachelor's Degree required
MBA/Master's Degree preferred
7-10 years of previous leadership experience in distribution / supply chain management
Previous hospital experience preferred
Lean Six Sigma/Continuous Improvement experience preferred
Manages an organizational budget
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management

142

Director, Operations Resume Examples & Samples

Manage the operations function concurrent with business growth, introduction of new systems, meeting division financial objectives, product mix change, and meeting divisional goals in relation to safety, quality, and on-time delivery of products. -
Ensure adherence to procedures that promote the health and welfare of all employees in the facilitys operation departments
Bachelors Degree in related field required. -Minimum of 5 years directly related experience required

143

Director Operations Resume Examples & Samples

Bachelor’s Degree and a minimum of 15 years’ manufacturing experience is required
Experience in food service equipment industry is strongly preferred
Strong understanding of continuous improvement and lean processes and systems
Proven leader with outstanding communication skills and ability to relate and motivate people at all levels of the organization
Decisive and detail-oriented with a “big picture” perspective
Ability to travel up to 25% of the time is required
Welbilt, Inc. – Mt. Pleasant, Michigan manufactures world class product brands such as Delfield®, Merco®, and Multiplex®. Products include frozen beverage dispensing equipment, hot-holding units, prep tables, worktop refrigeration, refrigerated equipment stands, mobile serving lines, and custom refrigeration. The facility in Mt. Pleasant is a division of Welbilt

144

Director, Operations Resume Examples & Samples

Develop and implement workflows designed to create the most efficient and effective end-to-end linear and digital processes
Oversee business operations and reporting in accordance with general accounting practices as well as Spectrum standards and policies
Provide day-to-day oversight of teams creating new processes and supporting data
Recruit, hire, develop, and manage the team in conjunction with Spectrum Reach HR policies & procedures
Participate in the development of policies, procedures, and business practices consistent with the direction of Spectrum Reach Sales management
Oversee and direct the delivery of all relevant ad sales data and business performance information for sales and operations management
Utilize analytics to adjust and optimize workload and workflow to maximize revenue on a daily, weekly and monthly basis
Support Response Media team by creating automated processes and actionable analytics to grow revenue
Partner with Product team to develop end to end workflows for all new product launches
Align with Operations and Sales leads to develop policies and communication for enterprise projects
Implement new software, hardware, and techniques designed to improve Media Sales performance. This includes strategies for Advanced Advertising and Sales Automation
Act as a liaison with various sales channels, including NCC, to support changing needs of Media Sales business
Work directly with Group Vice President of Operations to maximize cash flow by suggesting cost saving strategies, identifying and hiring proper talent, providing insightful analytics into operational trends and patterns and most importantly by challenging the status quo

145

Director, Operations Resume Examples & Samples

People Management – Responsible for creating and sustaining a highly engaged workforce through utilization of Inclusion. Act as a mentor for members of the IPT. Provide coaching on professional development and career-pathing. Provide timely feedback and performance evaluations for direct reports after obtaining the relevant input and evaluation. Provide feedback and input on performance evaluations for dotted line reports, who are members of the IPT. Team with other members of the BBM E2E Leadership team to plan and implement talent management plans for IPT and the COE resources
Minimum (8) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Engineering (Central, Chemical, Industrial, and/or Process), Production Planning, and/or New Products Planning
Minimum of (3) years direct management experience

146

Director, Operations Resume Examples & Samples

Demonstrate a high level of business acumen
Leverage your expertise to help influence financial decisions related to Operations or implement cost saving measures
Exemplify a high level of curiosity, influencing and motivational skills
Be the change agent and partner that is needed to continue to grow their business
Have the ability to think outside of the box at nontraditional ways within Operations
Leverage your pre-existing relationships to connect these entrepreneurs with the right suppliers/partners that are aligned to Danone values
Have the opportunity to use your breathe of knowledge while also going deep in some areas to accomplish specific goals for the company
Engage and leverage the expertise of other internal Danone partners/stakeholders to share key learnings from an investment company and evaluate the long term opportunity of this company as it relates to the Danone portfolio

147

Converse Director Operations Resume Examples & Samples

Bachelor’s degree in Business or related Field required
Minimum of 10+ years’ work experience in a supply chain related environment (footwear preferred), including in a regional or global capacity such as Transportation or Inbound Logistics etc
In depth knowledge of Customs, Compliance and Regulatory policies, procedures and guidance required
An additional 2 years relevant work experience in lieu of degree
Coordinate multiple and conflicting demands. Ability to meet deadlines. Organized and detail-oriented. Ability to work with ambiguity and try new solutions to existing or new problems
Advanced leadership, and people management skills. Excellent communication skills both written and verbal. Must be able to interact effectively across functions and cultures
Ability to critically analyze information & systems, creative problem solving skills & strategically plan complex organizational & functional interactions. Ability to manage multiple and changing processes and priorities
Must be very organized & able to track and prioritize multiple issues on an on-going basis. Must have the ability to understand, design, & coordinate the implementation of new processes and systems

148

Director Operations Resume Examples & Samples

Responsible for compliance with applicable Corporate and Divisional Policies and procedures
This role will act as the global BTS leader for Operations data services solutions. The position will work with business and BTS senior management to define the data strategy and deliver solutions to meet data management needs
Lead data governance processes and orchestrate relationships with key business partners to ensure data assets are effectively managed across business functions
Architect, design, deploy, and support all components of data management solutions, including data modeling, data integration, data management (MDR, MDM, DQM), data transformation, and delivery/visualization tools in accordance with Enterprise Architecture Strategy
Own and continuously refine data service roadmap both short term and long-term. Identify and lead opportunities to mature and optimize processes and practices
Build and manage a high performing team with applicable skill sets to execute BI strategies
Ensure programs, initiatives, and projects are delivered on-time and within budget. Manage risks appropriately and plan proactive mitigation
Provided strategic and technical oversight related to Business Intelligence, MDM and BPM applications
Provide direction and oversight of the IT team supporting projects delivering Abbvie Operations Business Intelligence. Financial management of operational and project budgets greater than $5MM
Reports directly to the VP, BTS Operations
Aligns with Enterprise Architecture & Strategy
Bachelor’s Degrees in Management Information Systems, Computer Science, Computer Engineering or related field required. Master’s Degree highly preferred
At least 10 years technology experience with a focus on data management. Experience should include developing and deploying a large-scale (>1,000 users and 10+ source systems) data services strategy and technologies
Experience in developing and translating strategic and tactical business plans into IT strategic and operations plans
Experience building and managing a matrix organization of technologists, architects, and analysts including both employees and contractors
Experience with integration platforms and architectures, analytical/visualization tools and data warehousing, and project management. Technologies including but not limited to Oracle, Informatica, Tibco, Hadoop, Spotfire, Tableau, and Qlikview; including deployment and vendor management
Proven ability to partner with senior business leaders to define and set a strategy and roadmap
Demonstrated experience influencing and managing relationships across the organization even where no direct line of reporting exists
IT Leadership Experience – Global scope and responsibilities, projects/new solution implementation, application support & coordination with internal and external service providers
Prior experience of Pharmaceutical Industry with a strong understanding of manufacturing and quality business functions
Strong Interpersonal and communication skills. Ability to communicate set vision, strategies and their value to key executive business leaders and IT peers to ensure adoption and acceptance by all
Very Strong analytical skills. Ability to understand business direction and roadmap and formulate architectural and IT roadmap and strategies to support the business roadmap

149

Director Operations Management Resume Examples & Samples

Be a focal point and drive all day-to-day engagement and relationship management with the outsource vendor where it relates to technical support
Manage and deploy key strategic initiatives across outsourcing vendor partners to drive customer satisfaction, agent success and improved efficiencies
Be responsible for the quality and performance of all delivery aspects of technical support for students, educators and administrators using Pearson Higher Education Online Products
Meet all quality and customer satisfaction targets as measured through the customer survey process and meet key performance indicator (KPI) targets as set out internally and the Statements of Work (SoW)
Work closely with outsourcing vendor partners and cross-functional teams (WFM, Reporting, Training, IT/Technology) to assess and manage performance of the vendor
Drive Agent Enablement and Empowerment initiatives, and act as Agent productivity advocate back into Pearson
Actively participate in the management of customer concerns to respond to and resolve customer complaints/escalations in a timely manner
Ensure technical and operational readiness of the vendor for all policy changes, support offerings, new technology implementations, and new product releases and launches
Work with training resources at Pearson and the vendor to maintain and increase vendor skill sets
Ensure vendor capability to support contingency situations such as unexpected volume increases, e.g. service impacts
Ensure continuous continuity with telephony and networking systems, and manage site redundancy and lever plans
Work with Pearson WFM team and vendor to manage appropriate staffing requirements, utilization, and occupancy as it relates to assign outsource vendors and sites
At least 10 years working with outsourcing vendors and ability to build and lead virtual teams
Must be experienced with core call center operational areas, such as training, scheduling, workforce management, enablement, financials, and IT/Telecom
Experience managing a dynamic technical support business
Ability to organize and work under pressure with quick turnaround on results while juggling multiple tasks and issues
Excels in strategic thinking, ability to anticipate obstacles and develop proactive solutions, drive for results through execution and attention to detail
Passion for customer experience
Ability to quickly assess call center performance issues to identify drivers and formulate action plans
Good presentation skills and confidence
Outstanding collaboration skills with proven experience managing outcomes across v-teams

150

FMS Director Operations Resume Examples & Samples

Recognized among Fortune’s “World’s Most Admired Companies” in 2011
National Safety Award from CNA insurance companies for 11 consecutive years
Opportunities to give back by participating in philanthropy and community outreach programs
Mentors, guides, supports and provides subject matter expertise to Operations Managers within region
Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines
Manages the payroll and oversees facility expenses and accounts payable for the assigned area practicing cost containment strategies as appropriate
Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives. Responsible for the implementation and achievement of the business plan and key performance indicators. Reviews analysis of performance including financial and productivity data for area with RVP and makes the appropriate changes in strategies, goals an objectives responding to current status and conditions
Ensures all employees receive the appropriate training and education according to FMS policies and procedures including ongoing compliance training
Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Clinical Manager and staff relationships with physicians
Prepares reports and audits current procedures and processes to monitor efficiency of operations
Ensures a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area
Demonstrated practice of continuous quality improvement and relationship development

151

Director Operations Resume Examples & Samples

Superior training, UltraCare® quality control, and certification procedures ensure your potential to succeed and advance as a professional
Directs and oversees the dialysis business of assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
Provides leadership, support and guidance to facility management including clinical and technical managers and other support staff and the Operations Manager. Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process. Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR
Responsible for profit and loss management of each assigned facility/program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
Works closely with Managed Care department to increase the payor mix and to retain commercial patients
Coordinates and oversees all logistics associated with patient care within the assigned area
Responsible and accountable for facility maintenance of environmental integrity including safety of all facilities and water systems within designated area

152

Director, Operations Resume Examples & Samples

Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible
Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements
Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing
Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities
Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel
Develops and maintains solid working relationships with the community, government agencies, and customers
Inspires and guides employees toward excellence and continuous improvement
Consistently enforces all site policies, practices, procedures and guidelines
Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities
Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules
Education: Bachelor’s degree in business or technical field in engineering or supply chain management
Experience: 10+ years of related work experience
Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on-time, on-budget results
Prior manufacturing experience in an industrial setting
Proven general leadership and production management experience
Understanding and experience applying Six Sigma Lean Manufacturing principles
Possess excellent negotiation and conflict resolution skills
Effective problem solving and interpersonal skills
Ability to establish and maintain good working relationships with all levels in the organization
Proficient in computer use including Microsoft Office
Excellent written and verbal communication skills with all levels of employees
Pharmaceutical industry experience

153

Director, Operations Cfam Resume Examples & Samples

Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings
Develops and implements policies and procedures for standardization
Develops plan and oversees new construction for supportive services (i.e., café and warehousing and receiving logistics (i.e., loading dock, mailroom, and storage areas)
Participates in new construction projects at the Center related to operational issues
Oversees parking and valet services for the Center
Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action
Develops and implements operations-related programs to enhance patient and employee satisfaction (i.e., culture of care, building newsletter, appreciation and wellness events)
Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations
Oversees compliance with government and agency regulations
Analyzes material costs and offers cost-saving solutions to Corporate Procurement
Bachelor’s Degree in Business Administration, Healthcare Administration, Finance or related field, required
Minimum of seven (7) years progressive related experience in Operations, Finance or Customer Service, including three (3) years experience in Materials Management, Procurement, and Warehouse logistics, required
Financial analysis and negotiating skills, required
Strong written and oral communication skills, required
Demonstrated proficiency in setting objectives and measuring milestones

154

Director, Operations Resume Examples & Samples

Lead the development of an outpatient stem cell transplantation program
Administrative oversight of the cellular immunotherapy and stem cell transplantation programs
Develop operating and capital budgets for both programs. Assist with the supervision and oversight of the budgets monitor and analyze performance against goals
Coordination of the clinical flow of the inpatient and outpatient components of the program
Oversight of new space planning and construction
Coordination and planning of the outreach initiatives, and facilitation of outreach site visits, and reciprocal UPMC visits
Oversight of insurance carrier negotiations for the SCT and cellular therapy
Oversight of media and communication outreach of the both programs
Act as a consultant to physicians in developing new strategic business
Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations
Productivity
Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives
Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes
Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and three years of experience OR
Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and Fellowship Program Graduate and three years of experience
Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and five years of experience OR
Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field and FMR Program Graduate and three years of experience
Knowledge and familiarity with basic aspects of blood cancers managements highly preferred
Experience in managing and administering budgets, planning programs, and personnel

155

Director, Operations Resume Examples & Samples

Lead North America and Pacific Rim operations for Spyder wholesale and retail business
Responsible for partnership, budget, contract negotiations, key performance indicators (KPI’s), service level agreements (SLAs) with 3PL partners
Position will include overseeing daily flow of orders and internal processes, inventory analysis, forecasting, production planning and management of customer logistic requirements
Management of all logistics and distribution team members
Adopt best business practices and apply Continuous Quality Improvement to daily operations
Collaborate with Sales and Production departments to optimize cost and supply chain efficiencies
Recommend and implement strategic changes for continuing growth
Responsible for all Profit and Loss results
Establish, monitor, assess and react to business metrics including customer resolution
Monitor standards for daily customer service, merchandise presentation, fulfillment operations, order management process, and related issues
Work closely with management to develop best methods of flowing product to improve the overall Supply Chain
Work closely with Information Technology for business process definition and the appropriate technology to improve sales and operations
Works closely with the development of training materials and tools for improvement in consistency and efficiency of operations
Completes other assignments and special projects as requested
4-year degree in Business Administration or related field (Advanced degree preferred)
6+ years of multi-unit apparel experience
Experience in a fulfillment based operations
Strong strategic planner
Effectively administer policies and procedures, across multiple locations
Advanced written and verbal communication and interpersonal/leadership skills
Advanced skills in Excel functions, IBM Cognos/BI, JD Edwards OneWorld ERP (+), SAP implementation experience (+)

156

Director, Operations Resume Examples & Samples

Ability to work and influence across business units and functions
Team player with a partnership mindset
Strong change management experience with proven results
Demonstrated ability to execute plans on time and on budget
Superior analytical, organization, and project management skills
Negotiation and External Contract Manufacturing development experience
Proven ability to hold others accountable
Working knowledge of cGMP manufacturing requirements
10 plus years of experience working with Marketing, R&D, Supply Chain, Manufacturing, and Quality required

157

Director Operations Resume Examples & Samples

10 years of Transportation experience, Required
TMS experience, Preferred
Knowledge of Department of Transportation Regulations
Effective coaching, guiding and development skills
Demonstrate clear communication expectations
Demonstrate confidence to face leadership challenges
Effectively motivate employees to reach new levels
Stength in setting goals professionally and personally
Skilled at conflict resolution
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, Internet, AS400
Ability to perform under strong demands in a fast-paced environment
Ability to remain calm in escalated situations
Work independently as well as in a team environment
Working knowledge of Continuous Improvement
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect

158

Director Operations Engineering Resume Examples & Samples

60%-75% travel will be required (US and Global)
Will assure that the duties and roles assigned to the various project team members will be performed according to the plans
Provides support to Regional and Plant Operations / Engineering to answer questions, address concerns and remove cultural and technical barriers
Plans multiple projects and orchestrates local resources and activities to accomplish objectives
Provides technical/procedural expertise and guidance to others in accomplishing results
BS Degree in Mechanical, Electrical or Industrial Engineering with a minimum of 12 years in operations/engineering leadership with specific experience in process improvement, SPC/Quality Control and lean implementation and six sigma application. MS Degree is preferred
Mechanical and/or Electrical aptitude in equipment design, process flow, and general manufacturing principles
Excellent project management skills, including communication, execution and follow-up assessment
Ability to work in a matrix management environment in the management of resources across multiple cultures
Understand the relationships between operational effectiveness, corporate strategy and customer satisfaction to recognize and prioritize opportunities for process innovation
Balance business needs and process capability, assessing reengineering vs. optimization for process design
Results oriented, seeks effective, creative solutions to business problems
Proficient in Lean Manufacturing, Six Sigma methods and Master of Analytical Problem Solving
High Level interpersonal and leadership skills; must be able to influence and coach across multiple levels within the company and locations; including establishing global partnerships
Excellent oral and written presentation skills in front of all levels of the organization
Knowledgeable in the use of engineering software (AutoCAD, Mini-tab, Office Suite, PLM, etc.)

159

Director Operations Resume Examples & Samples

Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within IPS
Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s)
Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods
Responsibilities for Acute Care Electronic System (ACES) include the following
6+ years’ related experience preferred

160

Director Operations Resume Examples & Samples

Process improvement experience. Continuous improvement skills including Lean, Kata,
Bachelor’s degree in relevant field required. MBA or equivalent preferred
10 years people management experience, including 3+ years managing managers

161

Associate Director, Operations Resume Examples & Samples

Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years) or equivalent and relevant combination of education, training, & experience
Proven leadership skills to include 5+ years of management responsibility
Strong knowledge of budgeting and forecasting
Basic computer skills including Microsoft Office and multi-tasking skills
Ability to coach and mentor staff
Ability to work in a team environment and/or independently as needed

162

Director, Operations Resume Examples & Samples

Direct overall operations, determine performance objectives/ metrics and define tools to measure progress to ensure consistent achievement of business objectives
Develop supervisors and managers in areas such as leadership, staff development and coaching, workplace policies, meeting facilitation, interviewing, etc
Build and administer a business and financial plan to respond to strategic initiatives within Insurance Solutions
Analyze performance data and work to re-engineer processes through bench-marking with external and internal business partners
Drive customer satisfaction, administrative costs, work management, and quality and production management to ensure metrics and Service Level Agreements are met
Ensure compliance and regulatory requirements are met
Establish and promote a culture that values and attains continuous improvement at all levels of the organization
Coordinate with other Operations Directors to optimize resources and ensure consistency
Drive innovation, growth and quality, identify and share best practices
Work with managers and supervisors on all Human Capital initiatives including compensation planning, performance management, staffing and employee relations concerns / issues, employee recruitment, training, teaming and employee development
Maintain a positive work environment that supports high performing teams and rewards people based on performance
Partner with appropriate resources to recruit, develop and manage a high caliber workforce with minimal turnover
10+ years of Operations leadership experience, in healthcare, insurance operations, production or service environment
Ability to think critically, drive change and influence individuals at all levels of the organization and to take appropriate risks
Prior experience leading / managing large teams
Strong, independent decision making ability and negotiation skill
Knowledge of Human Capital policies and procedures
Proven success in business planning and implementation
Commitment to employee engagement and development
Proven track record developing, monitoring and managing performance metrics
Well-developed planning capabilities with track record of achieving results, meeting deadlines and controlling costs
Models United’s values and culture
Serves as a strong coach and fosters career development of others
Values diversity
Based in Horsham, PA

163

Director, Operations Resume Examples & Samples

Provide leadership for the successful day-to-day operation of the facility which include; manufacturing, assembly, production and inventory control, manufacturing engineering
Monitor operation expenses and research ways to reduce costs while maintaining product quality
Review established production schedules for all manufacturing departments to insure established inventory levels are met while operating at the highest efficiency possible
Coordinate the hiring and training of all operations personnel
Encourage and promote operating in a continuous improvement environment
Develop and execute the plant manufacturing budgets. Analyze workforce requirements
Conduct performance appraisals and provide coaching and guidance to all operations employees
Remove waste and constraints from the production process to improve efficiencies and enhance productivity
Support as necessary research and development as well as product management personnel to develop new product strategies
Work with purchasing manager to develop and improve supplier relationships
Maintain and support a superior 6S program, including all timely communication
Work closely with quality personnel to review product consistency while monitoring scrap rates to determine trends and areas of improvement initiatives
Accountable for the safety of the facility by enforcing established safety and health policies and procedures contributing to promoting employee safety and wellbeing and preventing accidents and working to improve TRIR year over year
Must be superior in customer relations and possess exceptional people skills
A minimum of Bachelor's Degree in Business/Finance/Management/Operations or other related field. (MBA Preferred)
7+ years progressive experience in a key leadership/management role at a manufacturing facility
Previous experience/strong understanding of budgeting/expense management with a basic understanding of financial and accounting practices
Experience in a global Company’s and in managing relationships with a US based headquarters
Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, Power Point and/or Access) to analyze data and trends
Previous experience/broad understanding of safety systems and enforcement of safety rules and policies
Demonstrated strong leadership, team building and advanced coaching skills
Demonstrated ability to motivate people, assess and develop employee skills
Demonstrated understanding of the principles and applications associated with manufacturing operations, maintenance and engineering
Excellent planning and organizational skills, with the ability to balance production and maintenance needs
Excellent interpersonal communication and listening ability
A strong ability to be adaptable and flexible
Ability to work with teams and lead decision-making processes in a team environment
Highly motivated, results oriented, driven
Must demonstrate strong critical thinking and problem solving skills
Excellent written, oral, and interpersonal communication skills

164

Director Operations Cpup Resume Examples & Samples

Ensure a program-focused approach, where applicable, room assignments in a way that allows disease specific teams across departments to have integrated clinic operations for optimal provider and patient experience
In collaboration with ACC and Departmental leadership stakeholders, defines staffing requirements, with appropriate benchmark and market analysis, that are congruent with clinic operations targets. And ensures the selection and utilization of qualified, competent personnel
Ensures broad consistency as much as practical with key elements of practice operations management across the cancer center and affiliated locations of the service line, to include Exam Room Utilization; Medical Assistant/LPN scope of practice management; coordination of patient flow with chemo suite, lab & path medicine, pharmacy, psychosocial services and other aspects of cancer services
Provides at least semi-annual updates of room assignments based on historical room utilization and projection data. Communicates to departments and disease teams and follows up as appropriate. Accountable to ensure a program-focused approach in room assignments
Assures appropriate follow through across cancer center for all action item related initiatives from weekly productivity reports or all other performance metrics as developed over time
Serves as point coordinator and leader for facilitating CPUP guideline for ambulatory practice across the cancer center and service line
Accountable and responsive to all departments and divisions regarding clinical practice and staff related inquiries, recommendations, and certain action plans in order to ensure that the clinical neighborhood functions within the Health System’s vision ambulatory practice
Regularly reviews staff assignments, staffing levels and makes changes and/or recommendations to support patient care operations
Manages expense budgets and budget variance analysis as required
Works in collaboration with clinical program development leadership across the service line, CPUP and Business Development in developing value-based programs, services, and initiatives
13 Oversees time and attendance policy and process; monitors appropriate use of the eStar reports in compliance with FLSA; collaborates with other members of the leadership team to approve leave time for Health System policies
Models behavior that is conducive to positive employee relations and is consistent with organizational values
Utilizes human resource management techniques and guidance from HR leadership team to ensure employee retention and high morale
Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and addressing daily operational issues

165

Director, Operations Resume Examples & Samples

Makes every reasonable effort to select, train, and develop qualified, diverse workforce
Establishes and communicates performance standards and objectives; conducts performance appraisals
Recommends salary adjustments, promotions, transfers and dismissals
Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
Counsels team members on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings
Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance and safety
Monitors and ensures that team members are performing their functions safely and productively
Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity
Develops subordinate managers and/or supervisors, if applicable, particularly in the management techniques of planning, organizing, leading and controlling through continue coaching and feedback on performance. Oversees and manages all warehouse operations. Includes daily management of activities and tasks associated with production, responsibility for department P&Ls, asset utilization, trending/metrics, implementation of changes to improve work productivity, and maintenance. Implements process improvements (M!Bs), visual management, metric based reporting for production. Oversees operational related regulatory compliance to include any regulatory body and safety programs, Hazmat safety and reporting. Serves as subject matter expert for warehouse related services to support business strategies and assessment of operational impacts. Provides subject matter expertise and ‘business ownership’ of the IT solutions to warehouse related services. Manages facility operations for all locations, including but not limited to, construction and operational improvements, automation initiatives, maintenance, and physical security management. Manage the operational relationships for all RMS operational vendors (i.e. ProLift, Leasing companies, etc.) and integrate new vendors as required or appropriate. Oversight of operational SOC1 controls, and operational revenue forecasting. Performs other related duties or projects as required or requested

166

Director Operations Management Resume Examples & Samples

Manages career paths by coaching and mentoring direct and indirect reports
Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
Provides technical leadership in the organization
Manages staff (including direct, indirect, and matrixed) and project timelines
Escalates critical issues to senior leadership appropriately
Work with Security Team and asset owners to define vulnerability remediation plans and execute and support necessary changes
Manage a patching team to successfully execute the remediation plan, on schedule
Work with the Project Manager to manage project risks and issues, and drive to resolution and mitigation
Administer and maintain all currently supported UNIX and Linux Operating systems including AIX, Solaris, Red Hat or all version of Windows from 2000 to current
Requires 7 or more years of related experience
Previous experience working in a large-scale server environment providing server O/S support
Experience in remediating vulnerabilities as discovered and reported by scanning tools
Experience in prioritizing, deploying & conducting testing of patches
Experience in Server patching, security hardening and remediation activities
Knowledge of patch management tools is a plus

167

Associate Director, Operations Resume Examples & Samples

Ensure that Area objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
Tactical and strategic Area management, including collaboration with direct and indirect staff
Minimum (6) years experience in functional areas such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
Concurrently, minimum (2) years of line experience with responsibility for direct or indirect reports

168

Director Operations Analysis Resume Examples & Samples

Financial consulting and analytical support to senior operating and corporate management in identifying areas of opportunity for improvement
Continually pursues innovative and new ways to identify and implement opportunities for business effectiveness and margin improvement
Performs cross-property analytics and investigates and pursues opportunities identified at one property that can be applied enterprise-wide or at multiple properties
Insight and perspective on root cause analysis that result in operating plan variances and forecast through specialized ad-hoc activities and specific requests
The Director is responsible for recruiting, training and developing of qualified professionals individual growth and department effectiveness
Responsible for the Company’s “playbook” of operating reports
Leadership responsibility to create, appropriately define and communicate operations analysis Service Level Agreements (SLAs) and (KPIs) to properties and other key stakeholders. Ensures that KPIs and SLAs are accurately tracked to maximize and improve services. Key communicator with property regarding SLA performance
Bring agility and leadership to the activities that help elevate the capabilities of Boyd Gaming in providing meaningful and insightful analytics to our senior operations and property leadership teams
Identifies through analysis and insight, opportunities for property revenue growth and margin improvement
Develop a team with subject matter expertise in gaming, hospitality, operations as well as labor analytics and can effectively support analysis in other areas
Regularly deals with large amounts of data and interprets data to actionable recommendations to management
Plays a critical role in the strategic planning of the business for both short and long-term financial planning
Directly supports and partners with financial planning and budgeting for more difficult and complex financial analysis and decision support
Ensures effective use of financial predictive modeling processes/business intelligence tools, graphs, metrics and report writing to support strategic decision making
Responsible and owns the management and distribution of the reporting playbook as well as providing insight on performance against established KPI's and competitor benchmarks
Plan, schedule and manage staff to balance work, promote efficiency in timely completion of activities and requests
Ability to appropriately manage confidential property and corporate information

169

Area Director Operations Resume Examples & Samples

Provides expertise, analysis, input, information and actions to improve operations performance; focuses on operations activities and processes for all collection lines of business (commercial, industrial, residential and portable services)
Actively champions and supports all Republic safety programs and safe operating practices at all times. Works closely with the Area Safety Director to support Company safety initiatives
Listens, evaluates, and counsels Supervisors, Operations Managers, and General Managers in setting priorities and goals in order to optimize operations
Assists with the development and education of operations talent. Works with management to hire, train, and mentor operations management and staff; builds Business Unit talent and succession planning
Collaborates on, aids establishment of and supports compliance with Company standards and best practice operating procedures and processes; drives the One Republic Way
Collaborates with local site leadership to identify issues, lead root cause analyses and develop remedial action plans. Provides targeted expertise to lead on-site activities to address cultural, process or operational challenges
Holds Business Units accountable to achieve financial and functional results
Works with General Managers to make them successful and self-sufficient
This position may require travel by air, car and/or other modes of transportation up to 50% of the time
Minimum of 4 years of experience in the waste industry or a related industry that included significant exposure to collection/hauling operations
Minimum of 3 years of experience in a supervisory or management role
Bachelor's Degree in Business, Operations, Finance or related field

170

Director, Operations Resume Examples & Samples

Ensure devices are produced at a consistently high level of quality and compliance to applicable regulatory requirements and product specifications
Develops and/or ensures implementation of production activities and/or programs to attain goals and ensure regulatory compliance
Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to plant property
Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance
Provide strategic direction to operations to meet their daily production goals & milestones
Develops, monitors, and reports on operating costs within functional areas. Alerts upper management of cost and labor over run. Makes recommendations and implements solutions to problems related to same
Develops and oversees administration of departmental budgets (and capital expenditures) and controls expenses effectively
Manages operations, planning, engineering resources to assure devices are produced in a timely and cost effective manner
Recruits, hires, develops, and appraises staff effectively. Provide developmental opportunities & guidance for direct reports and ensure cross training. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate
Engage in problem solving in complex situations and process improvements in streamlining work processes using lean (or other) tools and strategies
Interact with customers, both internal and external, and suppliers
Directly participates in any internal and external audits. Address non-conformities from previous internal and external audits
Supports NPD activities aligned with production launches for the site

171

Director, Operations Resume Examples & Samples

Authorizes all Operations Department expenses
Conducts Best Practices meetings, Safety Meetings with Warehouses and Transportation personnel to promote a safe, cost effective and productive environment
Inspects new customer delivery sites for proper delivery vehicle size requirements
2-5 years of combined warehouse and transportation experience; understanding of facility maintenance experience preferred

172

Assistant Director Operations Resume Examples & Samples

Ability to maintain the highest level of professionalism and exceptional customer service
Leadership role with direct reports; three years’ supervisory experience
Demonstrable advanced knowledge of EXCEL
Ability to prepare, audit, understand, interpret and analyze complex statistical, financial and human resource information
Experience in Peoplesoft or comparable ERP system such as Workday
Strong interpersonal skills, demonstrated in positive interactions at varying levels of an organization, including team building and the ability to collaborate
Demonstrated independent judgment and initiative; ability to exercise leadership and engage others to advance diversity and inclusivity and work both independent and as part of a team, manage multiple projects and meet inflexible deadlines
Problem-solving with the ability to apply strong critical and logical analysis to business scenarios in the context of technology and data architecture
Demonstrated use of metrics that lead to strong decision-making
Knowledge of ASU policies and procedures or experience in a higher education environment

173

Associate Director, Operations Performance Resume Examples & Samples

Responsible for maintaining efficient contact center operation
Motivates and educates training, quality and workforce managers to meet operational objectives
Function as a liaison with other organizational areas/departments to resolve issues affecting contact center personnel relating to staffing, payroll or capacity
Provides direction to workforce managers and analysts to plan, organize, and manage the workload through accurate forecasts, staff calculations, schedules and management reports
Accomplishes quality assurance objectives by managing quality assurance process including: providing direction to quality assurance analysts and specialists, selecting criteria, managing QA schedule and resources, coaching, communicating job expectations, planning, monitoring, appraising and enforcing policies and procedures
Develops quality assurance plans by conducting ongoing analysis, identifying critical process milestones and preventive/proactive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures
Maintains and improves service quality for the A360 program, technical system, compliance, and process audits; investigating customer complaints; collaborating with other members of management to develop new services and support mechanisms and related training methods
Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, backlog issues, corrective actions and re-validations
Identify training and development needs for the Access Services department including the Field Reimbursement Managers and Access 360 program operational roles through job analysis, appraisal and regular consultation with business managers and human resources departments
Design and expand training and development programs based on both the organization’s and the individual's needs
When appropriate, create training materials for in-house courses
Collaborate with Access Services leadership to create a strategy and then execute training and development programs
Evaluating training and development programs; ensuring that legal and compliance training requirements are met; amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
Provide direction to system administrator ensuring contact center agents effectively utilize computers, telephony, and scheduling tools
Develop and oversee system issue resolution process minimizing productivity lapses
Bachelor’s degree or greater (education, general business, health sciences, managed healthcare, public policy or related disciplines are preferred)
A minimum of 6 years related work experience designing, implementing and/or managing training/quality assurance teams
Expert knowledge of reimbursement and patient assistance programs: operational policies and processes
Must demonstrate knowledge of workforce management principles including scheduling, forecasting and shift management
Must demonstrate knowledge of the issues, trends and needs as these relate to healthcare reimbursement and the managed care environment
Complies with all laws, regulations and policies that govern the conduct of MedImmune/AstraZeneca activities related to Patient Access Programs
Proven track record of meeting or exceeding goals and objectives
Bachelor’s degree in instructional design
Experience leading class room environment training (preferably in a corporate capacity)
Relevant healthcare/insurance experience with biologics
Billing/ Coding background in buy and bill as Specialty Pharmacy market
Previous experience in other functions within the pharmaceutical, biotech or related industry is preferred, e.g., case management or customer service and operations
Process improvement and analyzing divergent information
Strategic planning using various quality/improvement techniques (e.g Lean, Six Sigma)
Dealing with ambiguity
Building effective teams
Motivating others
Managing without authority
Understanding of project management fundamentals
Ability to develop strategic plan/vision and execute
Analytical thinking and problem solving
Financial budget management
Effective organizational management
Foster proactive quality improvements
Proficient competency using Word, Excel and PowerPoint
Ability to multitask and manage multiple parallel projects

174

Associate Director, Operations Biologics Resume Examples & Samples

Work experience in cGMP (monoclonal antibodies, biological, sterile, vaccine, pharmaceutical environment)
Strong leadership and interpersonal skills with ability to coach, influence and support others through a culture of inclusion, feedback and empowerment
Excellent communication and organizational skills
Lean Manufacturing and MPS (Merck Production System), Six Sigma, KATA problem solving skills
Ability to prioritize, align and simply to focus on and obtain business results
Delta V and SAP experience is a plus
Meeting Facilitation/Training/Presentation Skills
Planning, Implementing, Directing, Control, Decision Making
Provide feedback and perform DCOM interviews

175

Director Operations Resume Examples & Samples

Establishes business plan with goals and objectives for the partnership and locations/offices
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products

176

Director Operations, Access Services Resume Examples & Samples

Bachelor’s Degree (MBA or other related graduate-level degree is preferred)
Minimum of 10 years of total business experience in the healthcare or pharmaceutical/biotech industry
Minimum 8 years' experience in Biologics or Pharmaceutical Specialty Products preferably in Infectious Disease, Respiratory, Inflammation, Autoimmune, Oncology, Cardiovascular and Neuroscience
Minimum 7 years’ experience in reimbursement contact center environment, medical affairs, clinical, compliance, and regulatory
Successful track record of performance in roles focused on reducing barriers to access through customer oriented logistical support programs, training and quality of those programs, project management
Proven success working on large strategic initiatives
Demonstrated success in creating and leading a department
Excellent Interpersonal skills, strong leadership, verbal and written communication skills
Strong strategic thinker and business acumen
Flexible with positive attitude and ability to prioritize projects
Outstanding ability to prepare and present executive level presentations
High level of Reimbursement models
High level of reimbursement hub operations, training, technology
High level of Multiple Therapeutic Area knowledge, utilization management techniques, treatment and reimbursement guidelines
High level of program / service / process / technology performance evaluation
High level understanding of competitive companies, product lines, place in therapy, and value added program knowledge
High levels of knowledge of pull through opportunities, program development, projected impact, and implementation techniques

177

Director Operations Engineering Resume Examples & Samples

Bachelor’s Degree (Master’s or MBA degree is preferred)
Minimum 8 years of management experience
Able to utilize tools to monitor departmental cost and cost trends, continuously striving to improve value
Possesses strong business acumen and proven ability to improve key financial results
Excellent communication skills and networking abilities
Effective interpersonal skills with ability to negotiate and influence for positive outcomes
Strong innovation skills and creativity
Ability to read, analyze, and interpret the most complex documents
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors
Ability to think strategically, define problems, collect data, establish facts and draw valid conclusions
Here are a few examples of what you’ll get for the great work you provide…
Full range of medical benefits, dental, vision
Life Insurance
Matching 401K
PTO
Tuition Reimbursement
Employee discounts at local retailers

178

Director, Operations Administrator Resume Examples & Samples

Provides overall direction and guidance to clinical and administrative team of staff, supervisors and/or managers
Ability to lead analysis and implementation of improvement initiatives across controlled sites and potentially entire region
Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
Works in conjunction with designated lead physician and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization. Proposes, plans and directs facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
Enhances Health Center visibility through community involvement
Participates actively on organizational and ad hoc committees as needed
Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, etc. Responds as appropriate
Works toward ensuring customer service standards are met
Ensure staff compliance with all HealthCare Partners (HCP) policies and procedures
Microsoft Office applications skills
Ability to type 25 wpm

179

Director, Operations Crelux Resume Examples & Samples

Engage and lead other members of the leadership team regarding business duties, business strategy, operations, budgeting, recruitment and resource management
Ensure site performance to key metrics and drive continuous improvements
Develops budget projections, material and staffing forecasts
Assist with technology evaluations and matching new technology to client needs, business projections and fiscal justification
Responsible for reporting to Corporate Finance in a timely manner as required
Monitor laboratory performance to maintain or improve operational and financial efficiencies. Develop action plans to address identified deficiencies
Supervises, plans and reviews operations for assigned staff, including responsibility for training, managing and evaluating as well as coordinating, scheduling and assigning work and maintaining facility's standards
Drive capacity improvements & strategic planning
Acts as HR leader in consultation with CBUI HR team
Drives growth and career development of staff
Develop and maintain systems that insure the technical competency of personnel within the departments
Provides Client Support as needed
Ensure quality and assist the team in maintaining all technical regulatory requirements
Work to ensure functional equipment & facilities
Coordinate technical operations with other WuXi AppTec facilities as necessary

180

Director, Operations Resume Examples & Samples

Supervise budgets and financial accounting for all departments of the Center
Interact with central HR, manage year-end review process and provide support for hiring and payroll transactions
Provide assistance to VP to integrate Center activities and calendars (including events)
Competition and Development support

181

Director Operations Resume Examples & Samples

Work with our geographically dispersed subsidiaries to assess operational needs, identify solutions to satisfy initiatives and plan projects
Evaluate and advise on the impact of projects, and introduce new programs/strategies as necessary
Provide strategy and direction to the Logistics department and plan, coordinate and provide leadership for complex logistics projects
Ensure strategic initiatives are executed and project plans are met
Ensure global standard operating procedures are developed to comply with logistics regulatory processes
Continuously assesses operations to improve efficiencies and profitability
Participate on corporate regulatory project teams or may provide service as an independent expert
Develop and maintain good communications and working relationships with internal and external clients, regulatory agencies
Keep current with data, trends, and regulations to further expertise
Effectively manage talent development within department. Recruit and develop teams to maintain high performance
Bachelor’s degree in Manufacturing Engineering, Supply Chain, Logistics, or other related field, or equivalent work experience
At least 7 years’ experience in Project Management or large scale operations development
Strong business acumen with solid record of project management and delivering results
Strong interpersonal skills and the ability to work well on cross functional project teams that foster team commitment
PMP (Project Management Professional) certification is a plus
Strong interpersonal skills, including the ability to influence others and establish credibility with business partners
Ability to work with different groups within the organization from staff to executive level
Strong oral and written communication skills with the ability to concisely communicate findings and recommendations
Desire to make a positive impact
Ability to manage multiple tasks and shift priorities quickly
Strategic thinking with advanced analytical and problem-solving skills
Willingness to travel when needed (minimal travel expected)

182

Assistant Director, Operations Resume Examples & Samples

(1) supervising the OIE Receptionist, Document Managers, student employees and temporary Office Assistant(s)
(2) managing OIE’s business affairs and financial matters, including administrative and financial functions related to study abroad
(3) serving as a Designated School Official in SEVIS to provide administrative oversight of the document creation process and supporting foreign student and scholar operations during peak periods
(4) other administrative and special projects as assigned
Bachelor's degree in accounting, finance, or related field
Minimum 3-5 years of relevant financial management experience
Prior experience in a higher education environment and prior experience managing or leading administrative staff preferred
Prior experience working with foreign students/scholars, especially with respect to issuance of visa documents
US citizenship or permanent residence is required

183

Hde Director Operations Resume Examples & Samples

20% Leads a centralized national Operations Center of 160 associates with responsibility for product ordering, job scheduling, services, and accounts receivable in support of 26 branches, 500M in installed revenue through 100,000 annual installed jobs which includes P&L accountability around installation capacity and performance
15% Manages the company s compliance function which includes Service Provider onboarding, adherence to state and local insurance standards & licensing, building permit compliance, sales practices such as lead paint testing, proper state licenses on record through Service Providers, field personnel, and direct team members
3rd party vendor management experience

184

Director Operations, EC NOR Resume Examples & Samples

Preparing short- and long-range operational plans for plant budgets and production capacities consistent with division and corporate operation policies and quality standards
Ensuring that operating plans achieve adequate usage of all fixed assets
Directing and monitoring plant activities to ensure that issues related to safety, quality, personnel, manufacturing, quality standards, etc. are promptly and effectively resolved
Promoting and providing a working atmosphere and environment conducive to good employee morale and work attitudes and maximum effectiveness
Reviewing performance of subordinates, e.g. recommending changes in status and salary adjustments
Assuring the plant has, in effect, controls that meet federal, state, and local laws, standards, ordinances etc., concerned with the environment, health, and safety
Developing subordinate knowledge and abilities necessary to accomplish assigned duties and responsibilities
Providing and facilitating communication/interaction among team members and teams, across inter-company sites and with suppliers and customers

185

Director, Operations Resume Examples & Samples

Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid)
Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance
Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU
Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings
Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals
Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals
Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes
Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff
Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers
Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians
Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff
May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department
Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors
Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities
Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience OR
Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience OR
Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience OR
Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience
Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred
Knowledge of revenue cycle, physician billing, and contracts, preferred

186

Director, Operations Resume Examples & Samples

Monitor billing production and outcomes daily and weekly by reviewing billing critical indicators in order to ensure accurate and timely revenue recognition
Own the client experience from a billing perspective by disseminating qualitative and quantitative trends, and coordinating back-office teams in order to deliver invoices to the right place at the right time for our clients
Develop and implement standards, procedures and controls to improve data entry efficiency, accuracy and performance
Strong in process improvement & methodology
Recommend innovative approaches to problems leveraging research, benchmarking and broad technical expertise in order to expand solution base and expedite resolutions
Oversee entire new-hire training program by reviewing results, gathering feedback and identifying content and delivery improvements in order to continually improve learning experience
Process Owner for all billing relevant systems in order to assign security, ensure segregation of duties, and oversee communication and training on system updates
15 years in billing and/or customer service function
10 years managing large data entry team
Reporting business metrics and statistical analysis
Process reengineering and change leadership
Direct management over accounting, payroll, banking, and/or account management, or operations

187

Director, Operations Resume Examples & Samples

Previous experience as a Director, Operations within a similar luxury hotel brand is ESSENTIAL
Pre-opening experience is preferred
Must be an Arabic speaker

188

Director Operations, Traveler Services Resume Examples & Samples

Minimum of 5 years experience in a similar environment
English fluent: written and oral
Abilities to deal within a multicultural environment
Ability to make clear and concise views for communication (reporting, presentation)
Results-driven
Adaptable and motivated to learn
Influence and diplomacy
Process understanding
GDS knowledge a plus
CWT product knowledge a plus (AQUA, CWT Portrait)
Proficiency in technology to research options and to complete process requirements

189

Director, Operations Resume Examples & Samples

Critical activity coordination and meeting preparation to include all meeting correspondence, PPT presentations and follow up meeting action items
Coordinate the execution of follow up items
Participate in regular meetings with the President & CEO to take ownership of action items
Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage
Ensure all open items are efficiently and judiciously kept track until resolved
Develop and maintain an inventory of critical activities for the function
Work with the President & CEO to align their actions and communications in support of agreed upon goals
Keeps track of organizational accomplishments for purposes of reporting and sharing success stories
Drive scheduling, agenda management and preparation for all key Operations executive meetings
Anticipate meeting/presentation needs and works to fulfill them
Confirms objectives for meetings and recommends participants and best approach
Attends meetings, captures major takeaways, and works with executive team to ensure follow up
Assists the President & CEO on special projects
Identify needs and manages projects from start to finish
Create relevant materials, letters, documents and presentations as assigned
Manages confidential information and exercises discretion
Coordinates and partners with internal communications to ensure all Operations communication needs are met
Master’s Degree in Business Administration or related field
3+ years’ operations experience
Impeccable communication and interpersonal skills
Proven track record of effectively interacting with senior management
Ability to work strategically and collaboratively across departments
Effective, versatile and action-oriented
Ability to develop talking points and PowerPoint presentations for delivery to internal and external groups
Organizational skill with demonstrated attention to facts and detail
Exceptional organizational awareness with a keen focus on execution
Effective project management skills and extraordinary drive for results
Demonstrated ability to maintain effective working relationships with other employees and business relations with a spirit of flexibility and collaboration
Strong critical thinking and interpersonal skills

190

Director Operations Resume Examples & Samples

First hand knowledge of AC and DC power systems to include batteries and rectifiers
Working knowledge of RF Tool such as Path Loss
Experience with Site Acquisition for telecommunications purposes, electrical contracting, civil contracting
Experience with Deployment of Microwave radios with emphasis on grounding, alignment, and configuration

191

Director, Operations Resume Examples & Samples

Drive a culture of stretch goal attainment utilizing DBS
Ensures Kaizen schedule supports key breakthroughs and incremental Kaizen
Directs the daily Operations of the plant in order to attain KPI goals
Develops and drives Lean Conversion
Develops and monitors monthly operating budgets and capital projects
Participates in Strategic Policy Deployment
Ensures all associates are knowledgeable of, and comply with, all work policies and Quality system requirements
Evaluates Associates performance, approves hiring and terminations and coaches, trains, and counsels associates to improve performance in order to build and maintain a strong team
Partners with HR Director for Organization Review and succession planning
Perform training related to lean and DBS
Develop and support continuous improvement using DBS tools
Create operating policies to meet the critical business needs
BS Degree required (Industrial or Engineering degree a plus)
Masters/ MBA preferred
3-5 years of leadership experience in an Operations/ Manufacturing setting
Multi-site manufacturing leadership experience
LEAN/ Process Improvement mindset and experience
Excellent communication skills, demonstrated change management, crisis resolution
Data and Fact-Based problem solving skills, Lean Mfg./6 sigma knowledge desired
Experience leading supervisors and managers
Scheduling and planning skills

192

Director Operations Resume Examples & Samples

Lead operational activities related to default expenses incurred on Single Family mortgages such as: workflow, daily production, reconciliations, correction/exception processing, internal & external training, and handling of customer inquiries
Lead team in identifying new strategies/solutions, improving processes and implementation to continue to improve overall business and operating model. Manage adherence to firm compliance, controls, and regulatory standards
Lead change management activities related to operational process refinements, policy, business rules, and guidelines. Partner with internal stakeholders to ensure compliance with guidelines and negotiate necessary changes to manage and minimize overall impact, risk to overall control environment
Provide key support in partnership with Corporate Procurement for end-to-end sourcing activities related to the contracting of outsourced services and software. Partner with internal stakeholders to develop and manage key vendor performance metrics to drive vendor/client alignment and promote desired behaviors. Identify and drive best practices, standardization, report automation, and process improvement across all aspects of Vendor Management
Meet with customers to discuss and/or resolve servicer performance issues
Work with regulators (e.g., FHFA), external auditors, internal audit, and SOX review teams in support of FNMA financial disclosures, data requests, inquiry responses, reviews, or to resolve specific findings
Report to senior management on the unit's production, activities, and efforts
Represent the unit as an expert or resource to cross-functional project or coordinating teams
Plan, document, and manage the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training
Plan and manage the unit's budget, strategic plans and staffing plans
Experience and knowledge of mortgage finance in lending and servicing
Strong demonstrated Operations experience capable of driving process excellence with focus on process improvement/redesign and oversight of third party vendors are critical to this function
Proven track record to set strategic vision and direction with strong project management
Exceptional interpersonal, communication, collaboration and relationship management skills critical to success with a focus on an ability to build mutually supportive internal and external partnerships and high service levels
Strong leadership skills and management discipline
Strong quantitative analysis/methods experience and attention to detail required
Achieving results by holding self and others including external vendors accountable for achieving results
Provide coaching and mentoring to existing team as well as succession planning
Strong written and verbal presentation skills for working with internal senior management and external oversight agencies

193

Director, Operations Resume Examples & Samples

Collaborates with Legal Department, Business Development, Corporate HR, and Hospital executives to allow for efficient distribution and coordination of process and product flow
Identifies opportunities for operational improvements and/or expansion of services and implements approved enhancements
Participates in implementing programs and ensures these programs comply with legal and regulatory compliance requirements
Participates in the creation of goals for Department/Division operations and executes accomplishment of objectives
Manages business functions to ensure processes are operationally efficient and effective
Assists in the preparation and monitoring of annual budgets - operational, personnel and capital
Develops and presents annual fund budgets including forecasting of revenue trends and expense analyses
Monitors and communicates budgetary variances and progress in budget revenue performance
Understands Operation’s responsibility in supporting research initiatives
Human Resources Management: Engages workforce to achieve Departmental/Divisional or Service Line and organizational success
Manages staff members to ensure expected performance within their roles and responsibilities. Participates in hiring, training, communicating expectations and disciplining of staff. Communicates and clarifies performance expectations. Manages the performance appraisal process
Ensures adequate scheduling and assigns responsibilities to sustain equitable distribution of workload
Analyzes staffing needs and skill mix and manages appropriate staffing: oversees scheduling (vacation, holidays, medical leave of absence, vacancies, etc.) to ensure coverage
Supports continued growth of staff and identifies opportunities for advancement. Fosters a culture of learning and development
Participates in workforce related activities for staff recruitment, employee satisfaction and retention
Encourages employee participation in the employee satisfaction survey and manages related action plans
Information Management
Bachelor’s Degree in Business Administration or related field. Knowledge of Administration as normally acquired through the completion of a Master’s Degree, required
Minimum of seven (7) years progressively responsible experience in Operations or Management, required
Strong interpersonal, communication and computer skills, required

194

Director Operations Resume Examples & Samples

Responsible to District Vice President for providing satisfactory customer service commensurate with sound business practice, improving methods and procedures that will maintain or improve service as well as increase profitability
Plan, direct, and manage the performance of assigned managers and staff; set performance goals and monitor performance, measuring meaningful criteria and providing routine and annual feedback through performance reviews and daily instruction
Assist in compiling the district business plans and annual budgets; implement all service initiatives in business plan; manage expenses to ensure unit profitability; strive to achieve budgeted operating ratio for the service group
High level responsibility for customer service within assigned location(s); conduct periodic inspections to assure service and related work meet Company standards; conduct service calls to strategic customer accounts to ensure service expectations are being met
Participate in District Steering Committee, set monthly schedule and agenda for meetings; ensure meeting minutes are taken and subsequently distributed to appropriate parties
Ensure nonconformance and customer service concerns are promptly and effectively addressed; take effective action to correct deficiencies noted in audits conducted by Company auditors, NQA auditors, and loss prevention services
Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers, resulting in an accurate year-end closing
Set appropriate staffing levels for service/administrative employees throughout district; recommend promotions, transfers, salary revisions, and additions to staff; implement training programs; develop personnel succession plan for district
Knowledge of wholesale distribution industry and supply chain management principles
Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes
Knowledge of the Company's products and service offerings
Knowledge of the Company's internal and external quality goals and standards
Knowledge of continuous improvement process
Supervisory and leadership skills
Ability to effectively supervise staff and achieve results through others
Ability to effectively train and instruct both in group setting and one-on-one
Ability to present Company services and quality standards to customers
Ability to motivate and influence others

195

Associate Director, Operations Engineering Resume Examples & Samples

Proven experience in the leadership of an engineering organization within a cGMP environment including experience in troubleshooting equipment and material/component related challenges to improve operational efficiency and sustainability
Capital project justification and implementation including cost savings rationale, new product introduction, equipment replacement/upgrade, etc. Demonstrated execution of complex capital projects, equipment and facility design engineering, system/area start-up, etc
Demonstrated track record of success leading multiple projects simultaneously with minimal direction and strong engineering project management discipline
Knowledge of various unit operations/technologies (i.e. lyophilization, liquid filling, vision systems, packaging, etc.)
Knowledge of regulatory standards applicable to Class 100 cleanroom operations, processes, facilities, and validation. Experience with facility and equipment design for flexibility and compliance with cGMP along with direct interaction with regulatory agencies during inspections
Knowledge of designing and implementing an equipment preventative maintenance program, spare parts management, equipment reliability program, metrology/calibration, etc
Knowledge of automated process control systems, experimental design/statistical analysis, and process optimization
Continuous improvement background with knowledge of Lean Manufacturing/Six Sigma/OE tools, FMEA, and data analysis techniques
Competency in technical writing/review for preparation and execution of cGMP related documentation including plant trials, technical reports, user requirement specifications, design qualifications, equipment commissioning/qualification, validation, equipment FAT/SAT, and process development
Demonstrated knowledge of equipment, process, and computer validation including product lifecycle management, risk assessment, change control management, etc
Demonstrated ability to lead problem solving/trouble-shooting of equipment and processes including root cause analysis, deviation investigation, corrective/preventative actions, etc
Accountable for a team of engineers associated with equipment, process, automation, metrology, validation, etc. with the ability to collaborate with internal/external cross-functional teams to promote and lead safety programs, quality initiatives, process/equipment robustness improvements, facility upgrades, etc
Development and implementation of on-the-job training (OJT) / job instruction (JI) processes
Education: Bachelor of Science degree in engineering (prefer mechanical or chemical)
Experience: Minimum of 10 years of related experience within a manufacturing facility and demonstrated proficiency in leading projects within a team environment
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Certification/Licensure: None
Other: Effective communication and interpersonal skills required. Demonstrated computer skills (data input, word processing) required

196

Director, Operations Innovation Resume Examples & Samples

Leads a portfolio of operations improvement and innovation projects, delivering against complex business needs and clinical requirements
Mentors analysts and managers, and advances their professional development plans
Supports building complex models and conducts financial planning and analyses to assess impact on business metrics
4-6 years of post-graduate experience in management consulting, investment banking or a corporate strategy role preferred; 10+ years of total work experience in progressive roles
Experience leading large-scale business transformation teams with tangible impact on operating/financial performance
B.S degree in Engineering (Industrial, Manufacturing preferred)
5 years of healthcare Provider or Managed Care experience is preferred
Proficient using Microsoft Word, Excel, and PowerPoint
Minitab experience
Fluency in facilitating Value Stream Mapping sessions and Process Mapping sessions
Strong interpersonal skills with a demonstrated ability to influence / motivate teams
Highly detail oriented, with the ability to coordinate initiatives with little supervision
Strong oral, written and presentation skills at all levels of an organization
Ability to apply independent thought and judgment, organize work priorities and meet specific objectives under tight project deadlines
Ability to organize and manage multiple concurrent projects
Team oriented; promotes unity in achieving goals

197

Associate Director, Operations Resume Examples & Samples

Managing staff plans, fee and time reconciliation reports
Financial reporting both internal and external and budget/billing management
Client billing reconciliation
Interacting with every functional team (at all levels) within the AOR to ensure that entire group is operating as efficiently as possible
Excellent organizational skills with time line sensitivities
Strong knowledge and ability in Microsoft Excel
Ability to juggle multiple projects at once
Ability to work autonomously
Financial background a plus, but not a must have
Extremely detail oriented

198

Director, Operations Innovation Resume Examples & Samples

4-6 years of post-graduate experience in management
MBA from a top-tier business school or graduate degree in a
Proficient using Microsoft Word, Excel, and

199

Director, Operations Solutions Resume Examples & Samples

The Director, Operations Solutions is responsible for driving operational efficiencies, improved customer experience, and operational cost savings by leading business assessments and recommendations regarding platform implementations, integrations and consolidations to align solutions across the organization; along with continuous process and application improvements
Responsible for conducting in depth analysis of platform and data readiness for current and future DEB/NAB strategic initiatives to ensure Customer Operations can support 
Develop and lead implementation of Customer Operations platform strategy initiatives for power, gas, and non-commodity across North America 
Primary IT interface for all DEB/NAB Customer Operations projects and applications 
Evaluate and recommend business solutions including technology deployment and process improvement to increase automation, reduce costs, and enhance the customer experience 
Collaboratively work with IT, Sales, Commercial Operations, Marketing, and external third parties to support conversion of a strategic plan to operational plan 
Establish and maintain customer centric culture with focus on providing commercial solutions 
Contribute to the professional and personal development of team members 
Demonstrate Leadership to ensure high engagement of Customer Operations team

200

Director Operations Resume Examples & Samples

Developing and driving the implementation of the Strategy for the District in collaboration with acute, sub-acute and primary care service providers that investigates and explores implementation of new service and business models of care to achieve the goals and objectives for NBMLHD
Developing and implementing models of care, policies, plans and processes which ensure an appropriate balance of investment and across service platforms and take account of new funding arrangements
Identifying service areas for which disinvestment or investment can be considered

201

Director, Operations Improvement Resume Examples & Samples

Leads two facility wide detailed traditional Performance Improvement engagements annually
Communicates routinely with the Performance Improvement Division Vice President concerning recommendations and suggested courses of action pertinent to the efficient operation of assigned facility projects
Directs multiple projects and tasks in a fast-paced environment
Conducts studies to analyze current state of operations including evaluation of departmental organization, processes, methods, and equipment
Recommends changes or improvements based on research and study results to implement operational best-practices
Communicates objectives to key stakeholders to enable participation and acceptance of change efforts
Directs a variety of projects and programs to provide hospitals with statistical data in areas including information flow, cost containment, work standards, staffing levels, scheduling and productivity
Develops presentations to present to a wide audience at the hospital and division levels
Support hospital staff with statistical analysis upon request
7+ years professional experience; 4+6 years relevant work experience

202

Director, Operations Resume Examples & Samples

15 or more years of related experience, inclusive of relevant physician practice management or healthcare management experience as detailed in the duties and responsibilities listed above
Able to effectively engage in building trusted partnerships
Demonstrated expertise navigating through conflict management as processes, expectations and cultures are adapting
Able to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast paced environment while managing multiple demands; able to work both independently and collaboratively as a team player
Financial fluency to demonstrate adaptability, analytical and problem solving skills and attention to detail; able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
Able to instill confidence and lead teams toward shared integration and operations goals. Able to adapt communication methods to be well received and effective with those with whom you interact
Demonstrated expertise establishing and cultivating relationships with leadership and executives at a facility, group practice, and corporate level
Strong computer skills including Excel, Word, and PowerPoint
Able to travel 20-30% of the time
Bachelor’s Degree from a four-year College or University and 15 or more years of related experience inclusive of relevant physician practice management or healthcare management experience

203

Director Operations Dmpg Resume Examples & Samples

Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a Physician Practice organization
Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers
Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
Skill in analyzing situations accurately and taking effective action
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public
Skill in organizing work, making assignments, and achieving goals and objectives
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures
Ability to assume responsibility and exercise authority over assigned work functions
Ability to establish and maintain quality control standards
Ability to organize and integrate organizational priorities and deadlines
Excellent analytical skills and make sound supported decisions
Ability to communicate effectively by speaking clearly and distinctly to all levels of the organization
Excellent computer skills in Excel, Microsoft Word, Lawson Enterprise System, NextGen EPM and EMR
Ability to function independently with little direct supervision
Ability to remain calm and provide excellent service even in stressful situations and in dealing with a variety of diverse people
BA, MHA, MBA preferred
Knowledge of revenue cycle and budgeting
Minimum 7-10 years experience in management position in healthcare physician setting if no degree
Track record of effective interaction with physicians, staff and hospital departments

204

Regional Director, Operations Resume Examples & Samples

Oversee regional staff and day-to-day operations of identified locations and work with Regional Manager, Operations to standardize operations
Ensure all Client Service Representatives are trained correctly, timely and efficiently
Provide updates to Vice President of Operations on potential concerns of each facility/site; proactive management on staffing, volume fluctuations and projects
Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations
Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that Regional Manager, Operations are trained on all new products
Release-of-Information: Leading provider of information and productivity tools to process medical record requests on behalf of hospitals
Document Management: Premier provider of software tools for document workflow and paper to electronic conversion services targeted at medium to large size hospitals
Effectively supports and drives the primary mission of the position to
Standardize business operations and maximize revenue and profitability in tandem with the Regional Manager, Operations  Facilitate monitoring of competency training for all employees
A High School Diploma or GED is required
Four year degree in business or related field, preferred
RHIT or RHIA certification, preferred
At least 5 years’ experience in ROI Operations Management

205

Director, Operations Resume Examples & Samples

Establish metrics in regard to Operational quality events, in order to track and trend completion as well as root cause and identify areas for quality and process improvement - review these KPIs on a periodic basis and assign actions
Oversee implementation of support processes and process efficiency, stemming from local and global best practice
Assign the responsibility for the investigation, reporting, process improvement and training of deviations and complaints and the subsequent corrective and preventive actions - review/approve these items as appropriate
Establish group systems and tracking devices; ensure global visibility
Perform client and regulatory audits and tours; communicate findings and responses globally
Present or report standard information to site, global, and executive management
Have the ability to assist and advise CSS members and clients with regard to operational or compliance related issues
Review and approve policies and procedures
Work with other department staff, local and globally, to identify and implement best-processes
Effectively plan, organize, and implement short and long term activities
Recommend courses of action on human resources matters
Responsible for the output, efficiency, skills, knowledge and training of the operations section of CSS at the Catalent KCM facility
Ten years' experience in an operations facility or demonstrated equivalence
Have an expert knowledge of the operational process, standard Operating Procedures, and current Good manufacturing processes and the reason for their existence
Have an expert knowledge of regulations in respect to cGMPS within Clinical and Commercial Operations

206

Director Operations Resume Examples & Samples

Overall responsibility for achieving the production targets with high product quality and optimal production costs under the drug law conditions
Instructions and coordinating the departments production
Responsibility for the planning and implementation of investment projects and maintenance programs
Ensuring the development of mechanical and process engineering
Implement the Quality Policy
Continuous improvement of the organization
Development and implementation of programs for industrial safety and environmental protection in cooperation with / the manager / in Environmental, Health & Safety Management
Knowledge and qualification of Pharmaceutical Technologies according to German Drug Law (15 AMG)
10+ years of progressively increasing managerial experience in pharmaceutical environment or related industries
Strong experience with Operational Excellence, Lean Manufacturing, Lean and Six Sigma or similar efficiency improvement programs

207

Director Operations EP Americas Resume Examples & Samples

BA/BS in Engineering, Supply Chain, Operations/Manufacturing, Business Administration or a 4 year technical degree in a related discipline from an accredited institution required
Minimum of 15 years manufacturing operations experience including plant management
Minimum of 10 years of experience leading and managing a significant segment/business unit of a large industrial manufacturer or the entire operation of a smaller manufacturer
Must be able to travel at least 25% of the time domestically and internationally as needed and required
Must be able to work in the United States on a continual basis without requiring corporate sponsorship
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), have been granted Political Asylum, or Refugee

208

Director, Operations Resume Examples & Samples

Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / five years of experience OR
Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / three years of experience OR
Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / three years of experience OR
Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / three years of experience

209

Director, Operations Resume Examples & Samples

Develop and coach a high performing team and manage daily operations
Enhance standardized processes and procedures for company-wide GPO administration
Ensure membership accuracy, customer compliance, service objectives and data for assigned accounts
Analyze and manage reporting, tracking, payment and audit of GPO administrative fees
Assist in enhancement of standard GPO monthly and quarterly reporting across the company
Support and maintain customer GPO pricing documentation including Letter of Commitment, sales requests and other ad-hoc pricing analysis, as needed
Lead the visioning & development of reporting to provide commercial teams with improved customer insights
Lead the Annual Operating Plan, Monthly and Quarterly Business Reviews
Provide financial analysis and deal modeling to support RFP/RFI process and Corporate Incentives
Support & administer Corporate Incentive deals (approvals, renewals, payments, communication, structuring, etc)
Work collaboratively with cross-functional teams including commercial sales, finance and IT
Develop forecast tools and benchmarks/metrics for operations, implement common and consistent processes, strong internal controls, and provide monthly (and periodic) reporting packages on overall business results
Bachelors Degree in Finance, Operations, Management or other relevant background (MBA a plus)
5+ years healthcare or group purchasing organization experience
10 yrs of progressively responsible business experience
5 years direct management experience
Intuition to identify and implement process improvements
Strong understanding of financial statements and financial system structures
Demonstrated track record of developing high performing teams
Systems experience: COGNOS, Tableau, Sales Force, Microsoft Suite

210

Director, Operations Resume Examples & Samples

Develops the business unit’s operating plans and financial forecasts in collaboration with the business unit leader, the business line leader, the business line finance leader, and market sector managers
Manages the implementation of the operating plan and its objectives for the business unit, with primary efforts focused on project delivery excellence, financial performance, and adherence to the business unit’s strategic plan
Responsible for optimizing the performance of the business unit’s operations, including, project margin, staff utilization, DSO, and general administration costs
With support by the business line finance leader, forecasts the business unit’s financial performance, ensuring accurate revenue recognition and preparation of monthly/ quarterly/annual forecasts
Defines contracting strategies, commercial terms and measures to manage and mitigate risk during key pursuit processes including interacting directly with customers during negotiations
Provides guidance and direction to department and project managers to ensure operational and project delivery excellence
Conducts regular project reviews to ensure budget, schedule, risk, and cost to complete estimates are in order
Guides and directs operational and project management employees on measures to mitigate project performance issues and risks, ensuring successful delivery on the contractual commitments and financial targets for the project portfolio in order to meet client expectations and achieve or exceed profitability targets for the business unit
Works closely with the finance, quality, legal/risk, and project delivery shared services to advance project management tools such as project status reports, and proper deployment and utilization within the business unit
Promotes collaboration within the business unit and with other business units to ensure effective resource sharing, workload/resource balancing and to bring the best the business unit has to bear to meet the needs of clients
Monitors business development investments to deliver acceptable returns on the investments, aligned with the business line strategy and its backlog and sales targets
Responsible for managing and developing employees in accordance with WSP’s purpose and guiding principles, the performance management program and the job architecture and job family structure, including supporting the identification and retention of and investment in top talent
Visibly champions the WSP programs of safety and ethics & compliance to ensure they are an overriding part of the organizational culture
Bachelor's degree in business, engineering or other technical discipline
Minimum of ten (10) years of experience managing in the engineering or related sectors which deliver technical and complex projects, with at least 5 years of project management experience
A history of delivering quality financial performance and results
Seen as an individual with a high and positive credibility factor
A strong reputation for uncompromising integrity
Demonstrated good judgment balanced with informed risk taking
Highly professional with strong written and oral communication skills
Comfortable with matrix management models
Confidence to influence a high caliber team to drive a business to higher performance levels and seize the opportunities presented internally
Strong people and leadership skills
A track record of creating a climate where people want to do their best through working collaboratively, empowering teams to identify and solve problems, creating a clear sense of identity with the company, and holding teams accountable for meeting their collective goals

211

Director Operations, Medicare Resume Examples & Samples

Bachelors’ degree in related field or equivalent experience
7+ years of combined data analysis and transaction processing experience, preferably in a managed care or Medicare environment
Experience working with the Centers for Medicare & Medicaid Services (CMS) specific to enrollment regulations
Medicare experience

212

Director, Operations / Hotel Manager Resume Examples & Samples

Foster a winning solution oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
Overseeing the health, safety and security of our guests and colleagues
Ensure revenue maximization, cost controls, scheduling, and the ongoing training and development the Leadership team and Colleagues
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
Maintain leading-edge knowledge of both our competitive market set and developments in the Hospitality industry
Participate in the strategic planning and ongoing development of the Hotel by assisting in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Coordinate the planning and implementation of capital projects
Ensure that Service Essentials and Service Promise are in place in accordance with Fairmont Hotel & Resort in order to ensure that targets are met with respect to Guest Satisfaction Surveys (Trust You and LQA) and Colleague Engagement Survey
Acting as a leader and role model in the adherence to all Fairmont standards, the successful candidate will exhibit the Brands Leadership Promise of Culture and Values at all time
Leading the Security Department
Minumum of 3 years of experience in a senior leadership role, within a similar hotel brand required
Bilingual (French and English)
Previous experience in a senior leadership role, within a international hotel brand
Ability to manage change and lead strategic planning efforts

213

Director Operations Resume Examples & Samples

Maintain a comprehensive understanding of Institute operations including: scheduling; registration; insurance verification, authorization/referral and billing/coding functions, charge entry, cash collections, IS systems, and referral management
Work with leadership team and direct reports to maximize operational workflow to ensure optimal utilization of staff. Assist managers with the justification for changes to staff allocation. Recommend necessary changes to the Executive Director or VP Physician Services
Work collaboratively with the Physician leadership and Executive director to develop and implement tactics to address short and long-range strategic service line goals and meet community needs. Assist medical directors and Executive Director with developing strategic plans
Coordinate efforts and outcomes in a team-based, matrixed leadership environment. Works to develop close relationships with service line managers and health system peers, support departments, department heads, clinic staff, medical providers, patients, regulatory bodies, and community groups
Work collaboratively with LGMG and LGH Directors of Operations team to implement and ensure LGMG and LG Health standards, policies, procedures, and best practices are followed. Ensure that Cancer Institute policies and procedures exist where needed, are updated routinely
Ensure interviewing and hiring new staff is performed consistently and effectively. Ensure that proper training and orientation takes place for those taking on new assignments in accordance with policies and procedures
Identify and implement opportunities to improve the patient experience. Ensure that programmatic changes include patient perspectives. Monitor patient feedback. Respond to patient feedback that is escalated from staff or front line managers
Work collaboratively with patients, employees, physicians, and system leadership to resolve problems and issues
In conjunction with the Executive Director and Managers, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Ensures that system and service line goals are aligned at the practice and department level, and that daily department huddles are aligned with service line goals in a way that is meaningful for staff and assists with driving better performance through daily evaluation and improvement
Delivers new products and services to constituents based on sound strategic and financial assumptions. Leads project teams in the implementation of new facilities and services, employing experience design principles. Assists project team with application requirements and implementation tasks, setting realistic timelines and contingency plans
Review monthly financial reports and variance analyses. Perform trend analysis. Assist leadership team with development of operating and capital budgets. Monitor performance compared to budget. In conjunction with Executive Director and VP of Physician Specialty Services, develop and implement processes and systems to improve the revenue cycle and reduce errors. Evaluate acceptability of major equipment purchase requests
In coordination with HR Business Partner, guide management team through issues related to compensation, benefits, corrective action and discipline
Directs, supervises, coaches and monitors leadership development of physicians, managers, and all direct reports. Educate and coach managers relative to interpersonal skills that maximize employee satisfaction, customer service, and productivity. Conduct annual performance evaluations for direct reports, obtaining input from managing physicians, peers, staff, and other relevant parties
Serve as primary administrative liaison between practices and both the Oncology and LGMG leadership teams. Possess the ability to inform, influence and provide sound rationale to physicians in recommending strategic changes in order to improve patient access, referring provider and patient satisfaction, clinical quality, operating cost, and efficiency
Develops processes to support LG Health’s overall relationship with the Penn Medicine
Work with Lancaster General Internal Audit and coding personnel to create and implement appropriate training modules for physicians, nurses and clerical support staff. Review and analyze coding trends. In collaboration with practice management develop and implement strategies to improve coding practices where needed. Manages operations and the revenue cycle process to meet operational and financial goals
A Bachelor’s degree in business or a related field
Five (5) years of experience managing multiple or large physician practices or outpatient departments
If applicable, a health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program
Master's degree in Health Administration, Public Health, Nursing, Business, or a related field preferred
Ten (10) or more years of experience managing multiple managers and departments preferred
Knowledge of Epic, including revenue cycle modules such as Cadence, Prelude, and Resolute preferred
Demonstrated track record of achieving goals preferred

214

Director Operations Resume Examples & Samples

Billing and Revenue-Cycle Management
Budgeting-R&E Analysis
Pay For Performance
Network and Team Building
Payer Contracting
Credentialing
Recruitment
Practice Management
Practice Analytics
Patient Experience
Ensuring smooth and efficient patient-flow and workflow
Thorough knowledge of operational functions
Skills with verbal, written, and interpersonal communications
Skill in organizing a variety of tasks and staff to meet deadlines
Skill in the use of computer applications, which includes the use of software such as Word, Excel, PowerPoint, and/or various donor database software programs
Ability to motivate and manage staff to help advance the mission of TMC One
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public

215

Director, Operations Resume Examples & Samples

Business growth
Introduction of new operational systems
Meeting division financial objectives
Product mix change
Meeting divisional goals in relation to safety, quality, and on-time delivery of products

216

Director, Operations Resume Examples & Samples

Min 8 years’ experience in an Operations environment, inclusive of 3 years Supervisory experience
Knowledge of regulatory and CGMP policies and procures
Proven leadership and group management skills
Knowledge and proficiency in computer applications, including Work, Excel, Access, SAP, etc; preferred
Demonstrated problem solving & project management skills with strong communication skills (oral & written)

217

Executive Director Operations Resume Examples & Samples

Develops and implements policies and procedures which guide and support the provision of services and meet all productivity plans
Directs and manages staff to include assignment of work, evaluating, coaching, hiring and terminating
Prepares budgets and ensures compliance with allocated funding. Coordinate and directs internal/external audits
Oversees the review and evaluation of supply chain processes and compliance with accrediting and regulatory agency requirements
Manages the advisory process and Decision Teams to ensure direction. Works with team to develop contract plan, provide product/equipment/service clinical or operational requirements for RFx documents, review changes in utilization/practice patterns and consider new technologies. Applies project management techniques throughout the contracting process, directing structured evaluation process when required with product-specific evaluation tools and compiling/interpreting results for leaders. Assists with the development of the implementation and/or conversion strategy and communication of new contracts
Manages the operations of multiple sites that produce greater than 100 million in supply expense
Supervises operational direct reports, provides a format for growth and development of supervisors and oversees all activities of hospital operations staff
Ensures coordination and implementation of all supply contracts with Ascension Health Supply Chain
Provides support for career development for associates
Supports quality service through proper organization, staffing, resource utilization and work allocation within the department

218

Director, Operations Resume Examples & Samples

Directs the operation and maintenance of the corporate facilities to prevent operational interruption and minimum costs
Execute the corporate space development plan, in collaboration with senior management, as a means to plan, coordinate and manage future corporate growth
Develop and manage facilities budgets and cost controls
Oversee third party vendors, service agreements, and contracts to ensure efficient, cost effective approach to building and equipment maintenance
Manage projects including, but not limited to new building construction larger scale construction renovations, major tenant improvements, capital equipment renovation/replacement, and space redesign/reallocation
Plan, budget, and schedule facilities modifications including evaluating cost estimates, bid sheets, layouts, and contracts for construction and acquisitions
Provide recommendations on design, construction, modification, expansion, remodeling and replacement of office and lab space
Collaborate with real estate brokers and developers in connection with new or temporary site selection and feasibility
Interact with regulatory agencies during inspections representing compliant facility operations, employee and building safety, and compliance with all appropriate standards and requirements
Position is required to be available for 24/7 emergency response as needed
Bachelors of Science in Engineering, Facilities Management, and/or similar field preferred, but not required. MBA preferred
10+ years of Facilities Management, Operations, or Construction Experience, preferably in the biotech or pharmaceutical industry
7+ years of management experience with demonstrated ability to develop and coach direct reports to create a unified team and enable growth at all levels
Experience with major construction projects involving bid packages; contract administration and coordination; building codes; permitting and regulatory review; budget development and oversight; and construction management
Strong track record managing subcontractors/general contractors and collaborating with architects, engineers, and other construction and building specialists
Experience working in a team environment within cross-functional team members in a fast-paced environment
Proficiency with Microsoft Office, Project, CAD, computerized timelines, flow charts, etc

219

Director, Operations Resume Examples & Samples

Manage the day-to-day operations of the business
Create and implement effective business processes, operating procedures, performance metrics, resource management, quality controls and goals to achieve established targets and deliver results
Provide vision and leadership for the AESI team. Drive a strong culture and environment that will support and enable all team members to be successful
Evaluate and improve overall business performance by gathering, analyzing and interpreting data and metrics
Review financial results and adjust operational budget to promote profitability

220

Director, Operations Management Resume Examples & Samples

Extensive customer engagement and client facing responsibility
Implementation and adherence to the principles of Lean Six Sigma (LSS), based on the Cardinal Operating Model and Lean Roadmap to Success
Execution of LSS black belt and kaizen projects based on business goals and objectives, as well as local needs and initiatives
Work with Sales on customer contracts regarding new business and renewals
P&L responsibility
Manages a staff of employees to ensure the timely distribution and receipt of product while meeting the Distribution Center standards of budget, policies, procedures, and quality
Responsible for supervisory and employee development, which includes, but is not limited to training, coaching, counseling and performance appraisals
Monitors warehouse productivity, adheres to budget requirements, and works towards attaining Distribution Center objectives and operations goals
Coordinates the maintenance of warehouse equipment, guiding both preventive maintenance programs and coordinating all necessary repairs
Ensures quality service is provided to customers, and ensures prompt follow-through on customer correspondence, complaints and inquiries related to the shipment of merchandise and stock-on-hand
Handles general employee inquiries and resolves concerns in a timely fashion
Prepares and submits daily and weekly production reports
Maintains positive employee relations
Participates in Customer “RFP’s” to ensure operations costing and fee structures are sustainable
Attends customer business reviews to present operations status
Participates in customer initiatives and provides operations input
Host various teams at the facility, both internal and external, and provide facility support as needed
Bachelors degree required; MBA preferred
Minimum of 5-10 years management experience
Previous leadership experience in a site leader or director role
Superior financial acumen and analytical abilities
Experience in medical distribution or other FDA regulated industry preferred

221

Director, Operations Resume Examples & Samples

Ensure all open items are efficiently and judiciously kept track until resolvedDevelop and maintain an inventory of critical activities for the function
Master’s Degree in Business Administration or related field, preferred
Bachelor Degree required

222

Director Operations Resume Examples & Samples

Achieves key customer care, financial and/or operational outcomes as found in annual work plan
Establishes systems and processes that drive accountability for customer care, financial and/or operational outcomes
Works effectively with cross company partners to execute divisional and departmental initiatives and day to-day operations
Acts as an effective communication conduit horizontally and vertically throughout the organization
Develops talent within the team, including acquiring, engaging and retaining
Staffs, organizes and schedules the team to leverage maximum labor productivity
Establishes metrics that measure key business outcomes
Translates organization vision and strategies to department level and mobilizes allocated resources to achieve profitable growth
Effectively anticipates obstacles and barriers and works creatively to overcome them

223

Director, Operations Resume Examples & Samples

Well-developed administrative and management skills
Proven ability to recruit, train and motivate a participatory management team
Strongly analytical, numerical and reasoning abilities
Results oriented with the ability to balance business objectives
Thorough working knowledge of: materials (negotiation, MRP, JIT, supplier partnerships, scheduling), quality (capability studies, SPC, supplier certification, process controls), manufacturing (tooling, machinery and equipment, process flow), and accounting (P&L’s, budgets, cost accounting)
Experienced in LEAN and Six Sigma process improvement methodologies
Knowledge of cGMP and ISO14385 regulation strongly preferred
Experience with internal & external regulatory audits including FDA & 3rd party required
Ability to establish credibility with multiple levels of the organization

224

Director, Operations Process Control Resume Examples & Samples

Process POS and Consumer data to meet service specifications and on-time/correct targets
Lead and develop a multi-level, geographically dispersed staff while actively contributing to the effectiveness, development and satisfaction of the team
Consistently act with intellectual curiosity – questioning the standard quo; Identifying and implementing process improvements to increase accuracy, reduce cycle time, and/or increase our throughput
Instill the team with an innovation and process improvement mindset
Collaborate with Process Control leads across North America Operations to define and implement processing and service standards
Help to manage the internal pipeline of requests from Commercial and Product teams
Assess feasibility and level of effort for client and internal requests
Assist senior management team with setting strategies and direction for the department
Partner with cross-functional departments and teams across the company to ensure success for the business
Proven success managing resources across multiple projects with varying prioritization, visibility and locations
Proven success meeting client needs and inspiring and developing an operations team in a fast paced production environment
Bachelor’s degree plus 8+ years of experience within operations management, processing data, managing people in a data related environment, and managing projects (including managing financial targets, timelines between multiple departments, and communicating the projects status to all stakeholders)
Ideal candidates have worked in a data processing role in a marketing research service provider or in a market research department at a manufacturers, operator or supplier in the food and beverage or foodservice industry
Demonstrated ability to effectively manage and develop a team
Strong presentation skills with a high comfort level presenting to large groups and senior audiences
Proven history of meeting and exceeding goals

225

Director Operations Resume Examples & Samples

Bachelor’s Degree in Operations Management or Equivalent experience
10+ years of experience in Production and Operations Leadership Role
Ability to communicate effectively across all level of workforce and with customers
Lean Six Sigma Background is a must have
Ability to identify creative ways to reduce cost by streamlining processes and systems
Able to utilize tools to monitor departmental cost and cost trends, continuously striving to improve value. Possesses strong business acumen and proven ability to improve key financial results
Experience in Logistics services such as warehousing, B2C, B2B, 3PL, distribution and transportation is a plus
Automation experience is a plus

226

Assistant Director, Operations Resume Examples & Samples

Manage staff, includes interview, hire, train and mentor, evaluate performance, recommend salary adjustments and career changes, recommend disciplinary counseling and terminations; oversee the same activities for subordinate departments
Track and report on Key Performance Indicators that characterize departmental quality; address improvements required
Conduct business process reviews on all areas to improve throughput and processing quality
Comply with corporation’s vendor management program
Ensure sound auditing procedures and controls and compliance with all regulatory requirements and adherence to all documented key controls
Continual evaluation of operations practices and procedures, identify internal and external risks and opportunities, making recommendations to Senior Management as appropriate
Educate non-financial individuals on best practices associated with financial general ledger balancing
Relishes leading
Takes unpopular stands if necessary
Encourages direct and tough debate but isn’t afraid to end it and move on
Is looked to for direction in a crisis
Faces adversity head on
Energized by tough challenges

227

Assistant Executive Director Operations Services Resume Examples & Samples

Integrate the work of different departments and offices to ensure a corporate approach to operational and programmatic design, implementation, guidance and support
Oversee the four divisions currently within the department, namely Emergency Preparedness and Response, Nutrition, Policy and Programme and Supply Chain
In close consultation with the Leadership Group, lead the organization’s strategic planning process
Support the formulation, integration and implementation of relevant policies, strategies and plans relating to Programmes, Emergency Preparedness, Nutrition and Supply Chain, and support the enhancement of WFP’s work in the field of nutrition both at a policy and implementation level
Lead the development of policy, innovative corporate initiatives, programmes and tools to support the operations at the regional and country office levels
Establish and maintain strategic operational partnerships with key actors to facilitate common operational understanding and approaches, particularly in the field of humanitarian work (ensuring knowledge and respect for humanitarian principles) and provide executive guidance, leadership and support to WFP’s global programmes and operations
Represent the Organization at leadership level and contribute to its global positioning
Perform other related duties as requested

228

Director Operations Resume Examples & Samples

Bachelor degree in Healthcare Administration, Nursing, or related field is required
5 years in an American College of Surgeons approved cancer program
3 years in oncology program management is required

229

Associate Director, Operations Resume Examples & Samples

Assess and analyze agent performance based on a systematic, performance management system that measure both metric and service standard goals
Assist and manage all our Agents, Team Leaders, and SOD’s on the fly with escalated cases
Drive Customer Service and Sales Strategies to meet established goals and targets
Analyze and present findings on daily MIS report if there is a shortfall or overage in actual compared to target in Customer Service, Sales, Attendance and other areas
Take ownership and accountability for the performance of direct reports while acting as a mentor
Serve as a point of contact for India operations to all global stakeholders
Provide quantitative analysis to help drive profitability
Effectively manage and create a highly motivated and focused CS, Sales and Exchange workforce
Set clear targets for the teams and monitor performance
Reduce Customer Complaints by proactively training and enforcing a strong commitment to customer satisfaction
Assist in developing and implementation of incentive strategy and program to drive revenue goals and improve CSAT
Prepare periodic dashboards showing Actual Vs Goals performance for Senior Management review
Identify areas of “Missed Sales Opportunities” and implement strategies to successfully redeem these
Achieve customer service excellence including measurement and continuous improvement by actively capturing and reviewing “Voice of Customer”
Conduct appraisals, reviews, incentives, salaries, raises, rewards and recognition for direct reports
Create and Manage Specialized Teams to maximize revenue opportunities and conversions (phone sales, email sales, Web chat, Product Sales, etc.)
Make sure all policies are complied, fees structure is followed, no circumvention of Airlines inventory is done
Implement best practices and continuous process improvement in Sales Processes
Manages day-to-day processes and other duties assigned

230

Associate Director Operations Resume Examples & Samples

Lead key projects on behalf of the CFO, including establishing objectives, determining priorities, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans. In particular projects with horizontal influence across GSM and R&D. This would include being the single point of contact for the SAP enterprise project
Improve quality results and processes by supporting the CFO in evaluating data and issues and driving and implementing changes. At times this would entail acting as a surrogate for the CFO in certain forums
Provide change management support for larger initiatives and annual planning cycle (e.g. AOP, LRP)
Act as the lead in preparation for functional meetings, including tracking and monitoring the progress of open action items and drafting the agenda. Meetings include, but not limited to: Core team meeting and town hall team calls
Be Specialty Finance counter-part for global initiatives, data requests or analysis. Working closely with Chiefs of Staff for CEO GSM, Corp CFO and Head of R&D
Coordinate activities and ensure timely flow of information to and from the CFO and Specialty Finance
Anticipate the CFO’s needs and proactively bring together appropriate people and resources to support the CFO in addressing issues
Provide research/background information for internal/external meetings, create presentations and ensure proper meeting content development. Including support for external forums (e.g. Deloitte R&D CFO, Pharma benchmarking)
Analyze strategic projects under the responsibility of the CFO, advise CFO on prioritization and propose/discuss action planning
Handle information of a highly confidential and critical nature, including proposed divestiture, acquisitions, restructuring projects and department budget and personnel matters
Bachelor's Degree in Finance or Business
8 + years experience in an international, matrix environment
Previous successful project/process management experience
Proven ability to effectively collaborate with internal team, cross-functional teams, and external parties in a fast-paced, complex environment
Ability to communicate effectively at all organizational levels
Excellent written and verbal communication skills, strong influencing skills
Strong interpersonal skills and good judgment
Flexible, dynamic, highly energetic and very well organized
Hands on mentality and internal customer orientation
Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases)

231

Associate Director, Operations Resume Examples & Samples

Builds talent by coaching and developing the members of the Operations team to ensure appropriate breadth, depth and skill sets across the team to maintain and drive the business forward. Provides/solicits regular feedback from team and colleagues. Develops salaried/hourly staff through coaching, assignment selection and associated training
Manages team resources and prioritizes as aligned with business needs to include run the business activities, project support, and continuous improvement activities – e.g. improve safety/compliance, reduce cost and increase consistency and efficiency. Recruit and hire team members as necessary.　
Collaborates and engages with multiple functional organizations such as Technology, Quality, Automation, Global Engineering Services, Procurement, Finance, Above Site Technology, Regulatory, among others, to develop and maintain processes that meet cGMP and business requirements
Provides guidance to staff, colleagues or customers as well as anticipates and interprets the customer needs to identify solutions. Includes approval of documentation including investigations, protocols, qualifications, validation etc. as required. Responsible for presenting operations related documents (batch records, logs, etc.) to regulatory agencies during inspections
Minimum six (6) years’ experience in a functional area such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
Minimum of two (2) concurrent years’ managing direct reports

232

Director Operations, Outbound Resume Examples & Samples

Oversees largest number of employees in the entire network
Inspire an engaged employee atmosphere
Ensures production team performs to engineered labor standards while maintaining Standard Operating Procedures
Leverage HR and management to improve talent retention with intent of reducing overall turnover
Help create and maintain the necessary KPI’s to ensure the outbound production is being managed to budget while steering process improvement and employee development
Leverage KPIs to plan, forecast, and align production labor needs to perform current business needs and performance goals
Leverages information technology systems to produce results while minimizing risk
Maintains distribution center’s HACCPs at acceptable levels and ensures food safety
Implement cost reduction strategies
Promote “ownership culture” among staff to strive for an efficient and effective operation
Maintain distribution center in compliance to all regulatory requirements
Maintain inventory integrity by employing “world-class” warehousing and inventory control practices
Must maintain and promote sanitation and facility maintenance
Maintain safeguards of confidential company information
Contribute and support to the overall goals of the Operations Department
Capability of prioritizing and handling multiple projects simultaneously, under tight time constraints
Able to work effectively with peers, region and corporate leadership, and the sales force in a productive collaborative environment coupled with the ability to be decisive is needed
Knowledge of OSHA rules, DOT laws and regulations

233

Director, Operations Resume Examples & Samples

Bachelor’s degree from a college or university in Chemistry, Biology, Engineering, Pharmacy or a related Science
Minimum 10 years of Pharmaceutical Manufacturing experience
Experience in cGMP or ISO regulated company a must. Formal business training is a must, a Masters degree in Business Administration is desired
Advanced PC skills, including training and knowledge of Catalent software packages. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports and legal documents. Ability to write reports, business correspondence, and procedure manuals. Ability to write speeches and articles for publication. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Ability to apply concepts such as fractions, percentages, ratios, and prorations to practical situations

234

Director Operations Resume Examples & Samples

Promote and ensure safety at all levels within the organization
Direct a complex operations and distribution network on a national scale
Manage a cost budget of $30-$45MM; understand the cost drivers for all aspects of the operations cost stack including the development of metrics and key actions for improvement
Manage vehicle asset fleet of greater than $50MM including tractors, pumping equipment, liquid trailers, tube trailers, ISO containers to ensure reliability
Manage approximately 175 employees, including District Managers, Drivers, Mechanics, Operators and Dispatch
Work closely with the Nitrogen Services Management Team to develop strategy, metrics, and district specific action plans
Ensure district alignment on all policies and procedures
Responsible for the management of the capital budget including the request and justification of new equipment
Ensure compliance with requirements, including but not limited to HSE, DOT, and Quality Management Systems
Develop and maintain relationships with key internal stake holders (Regions, AMG Distribution Team to ensure appropriate level of asset utilization and cost management
Collaborate with safety, training, compliance teams to promote continuous improvement and ensure successful development of operators and on boarding of new employees
Ensure customer satisfaction working closely with the sales teams to build key operational value for customers
Ensure employees follow work procedures and exhibit professional conduct at all times; promptly reporting any behavior not aligned with these expectations
Serve on management team for the Nitrogen Services organization
Ensure training for employees is current
Participate in all accident and injury investigations and implement corrective actions
Ensure team meets or exceeds operational goals and objectives
Cultivate a culture of continuous improvement, respect, and personnel development

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