Data Center Operations Resume Samples

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O Weissnat

Otis

Weissnat

5308 Willms Extension

Chicago

+1 (555) 920 1095

5308 Willms Extension

Chicago

Phone

p +1 (555) 920 1095

Experience Experience

San Francisco, CA

Data Center Operations Engineer

San Francisco, CA

MacGyver, Kulas and Keebler

San Francisco, CA

Data Center Operations Engineer

Assist with process improvements and inform best practices in data center operations
Utilize internal CMMS to manage building workflows
Ensure all safety procedures are adhered to while performing work
Execution of all work to Data Center work process & procedure
Assist in performing root cause analysis for operational issues
To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s
Improve and build upon our existing automation tools for systems management

Chicago, IL

Data Center Operations Technician

Chicago, IL

Quitzon-Ziemann

Chicago, IL

Data Center Operations Technician

Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
Processes all incoming and outgoing data and reporting for assigned clients within expected timeframes. Ensures data issues are addressed in a timely manner
Be forward thinking to support all DC teams on to reducing potential risks to upcoming projects
Responsible for capturing and reporting metrics to leadership
Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
Assists in maintaining records to supplement logs, including problem documentation, actions taken, file identification and similar data
You will provide assistance to contractor or data center engineer to deploy new equipment, such as, building racks, cabling, and other tasks as necessary

present

Chicago, IL

Data Center Operations Manager

Chicago, IL

Fisher-West

present

Chicago, IL

Data Center Operations Manager

present

Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc
Manage/Improve the workflows and throughput for data Centers Operations
Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management
Establishes a professional working relationship with other team members and management staff
Develop and manage the IT capital plan impacting the domestic US locations
Manages staff of System/Network/Storage/Database/Mainframe/Virtual Engineers
Prioritize and assign work to data center managers, engineers, and operators

Education Education

Bachelor’s Degree in Computer Science

Harvard University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of sourcing methodologies and operating models, and working with professional services firms
Solid technical understanding of Data Center hardware architectures and troubleshooting practices
Ability to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
Strong problem solving and analytical capabilities
Good change management skills
Re-engineering / process improvement experience, leading and coaching quality improvement projects
Ability to work with different cultures with a diverse workforce and customer base
A collaborative management style with the ability to build partnerships both internally and externally
Proactively manage individual workload while driving team deliverables
Strong influencing / negotiation skills

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VP-global Data Center Operations Resume Examples & Samples

Identify business information systems needs and develop strategies, approaches, and plans in support of those needs while setting the vision for future infrastructure adoption to meet strategic business goals
Responsible for the enterprise-wide effectiveness and efficiency of the data center, service delivery, service support, disaster recovery, and general IT operations
Partner with Architects, Engineering and other stakeholders to build and run, communicate, support and deliver against established Strategies, Technology Roadmaps, Standards, Processes and Services
Partner with Infrastructure Engineering Leaders to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project delivery and production support
Partner with Global Information Security to ensure security, audit and compliance requirements are met
Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services
Work closely with Vendor Relationship Managers to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations
Lead the triage of escalated, basic to moderate problems as needed to ensure restoration or quality of service
Recruit, develop and mentor a team of talented, highly motivated staff
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
10 years’ experience leading teams responsible for Data Center Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations
Demonstrated technical management knowledge in the areas Windows, Unix, Mainframe, Enterprise Storage, Voice and Data Networks, High-Availability and Virtualization
Experience in implementing quality guidelines, standards and procedures
Experience leading geographically distributed and culturally diverse work-groups
Strong organization and planning skills
Demonstrated financial and contract management skills
Specific experience with IBM iSeries, AIX, Linux, Solaris, EMC, Network Appliance, and Cisco technologies
Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance, Unified Communications, or Systems Development

VP Global Data Center Operations Resume Examples & Samples

Build and Run to effectively deliver standard Engineering solutions for IT Global Data Centers, Servers, Storage and Networks to address business goals and operational requirements
Lead the implementation of infrastructure into new computing facilities and ensure availability, security and reliability of systems and networks with high quality installations and fast implementation cycles. Manage capacity planning for data center resources such as space and power is properly provisioned and managed cost effectively
Perform Financial forecasting; manage project and departmental budgets
Establish metrics and measurements demonstrating area health. Communicate through Operational Reviews
Make and influence technical and business decisions
10+ years’ experience leading teams responsible for Data Center Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations
Engaging interpersonal style that enables communication within and across groups as well as at an executive level
Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams
Exceptional written and verbal communication skills and the ability to easily summarize complex issues across teams and with management and others
Leader with reputation as developer of people in organizations
Strong interpersonal / relationship management skills
Financial Services industry experience
Specific experience in managing an outsource provider to perform data center support

Data Center Operations Technician Resume Examples & Samples

Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Simple operating systems administration to include troubleshooting of login, password and connectivity issues
Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
Provide technical communication relating to customer configurations in a concise, professional manner
Demonstrate no less than full performance in a continuous, consistent, measurable manner · Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations
Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment
Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
All customer interactions, both internal and external, are conducted in a manner that delights customers
Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date
All areas of responsibility are clean and organized with specific areas designated for all moveable items

Data Center Operations Technician Resume Examples & Samples

1-year + experience working in a data center environment or equivalent technology background
1-year + experience or ability to show familiarity with building, repairing or upgrading hardware components
Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)
1-year + experience in a customer service oriented position
Industry recognized certifications in operating systems, networking, security and/or storage technologies
Experience with Dell PowerEdge and HP ProLiant rack server hardware
Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS
Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches
Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
University or College degree

Data Center Operations Technician Resume Examples & Samples

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime
JOB DESCRIPTION: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. JOB REQUIREMENTS: Key Accountabilities
Minimum 1-year experience in a customer service oriented position preferred
Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert
Self Starter
Welcomes Feedback
Ability to Identify Problems
Solicits input from others when making decisions

Intern Data Center Operations Resume Examples & Samples

Recognize pain points
Recommend operational improvements
Generate detailed reports for Sr. and E-Staff

Data Center Operations Associate Resume Examples & Samples

Responsible for on-site and/or remote support of, Data Operations Processes, monitoring and troubleshooting of all Servers in the Data Center and alerts on weekends and after hours. Some basic desktop support with client applications
Serves as company liaison with customer on administrative and fincial matters
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instruct customers in the operation and maintenance of the system
2+ years of experience in a medium to large Data Operations support environment
2+ years Data Entry knowledge eletronoic manaul batching experience a plus
Experience with end-user support process for support questions some desktops and laptops knowledge (first-call resolution, problem tracking via automated, prioritize work request)
Familiar with HP printer management, including physical replacement and network programming and device set up (ability to lift at least 25lbs)
Some knowledge of Windows, XP and Windows 7, Active Directory, VM Servers, Group Policy and/or related technologies
Office productivity applications, email clients, Citrix clients and various other applications
Prior experience with customer support and/or helpdesk experience
Prior experience with desktop support
Hospital IT Operations Experience
Prior experience with Citrix and PBAR Easy-ID a plus software
Working knowledge of Server and Data Network monitoring in Data Center

Data Center Operations Technician Resume Examples & Samples

Maintain the server fleet hardware health in support of the operational KPI’s in a cloud scale Data Center environment
Understand, troubleshoot, and repair hardware and Linux OS related issues on server(s)
Provide serviceability analysis on new server hardware components and designs
Help to inform global standards and promote best practices in data center server operations
Ability to work and train less experienced technicians on how to analysis a problem to resolution
Lead Move / Add / Change projects throughout the Data Center
Manage/Plan server deployments to optimize power, cooling space and network
Predict data center growth and scaling issues before they occur and implement solutions
Be forward thinking to support all DC teams on to reducing potential risks to upcoming projects
Actively engage in analyzing and identifying systemic server health issues through resolution
Drive specifications for tools that facilitate maintenance of server hardware at scale
Track, compartmentalize and resolve data center server availability issues
Actively analysis repair data to discover problematic issues and areas to improve the repair process
Actively engage with peers across the DC fleet to improve hardware feedback and hardware quality

Site Lead-data Center Operations Resume Examples & Samples

Baseline and use KPIs to measure success of engineered solutions and provide feedback to LOB and GTI technology
Contribute technical analysis to support the development of business plans
Identify innovation opportunities within their discipline which result in operational efficiencies
Anticipate problems and analyze ways to mitigate the risk
Articulate the business value and impact of advanced technical and nontechnical information with ease and know when
Minimum of 5 - 7 years experience providing technical support in a Data Center
Intermediate understanding of SAN technology
Intermediate understanding of copper and fiber optics standards
Intermediate knowledge of LAN/WAN technologies
Intermediate knowledge of LAN and WAN network hardware and software
Advanced understanding of JPMChase Security policies
Advanced understanding of other JPMChase policies

IT Manager, Data Center Operations Resume Examples & Samples

Understand procurement planning, inventory management, data-center processes (short, medium and long-term needs) and build a time bound road-map
Recommend and drive process changes based on robust analysis of operational data and user behavior
Manage and mentor engineers and product managers and improve team-wide business acumen
Develop and maintain well-coordinated internal relationships with key decision makers
Foster a culture of data-driven decision-making within the IT team and across organizations that the role supports
Collaborate with engineers and product managers to establish technical vision and end-user functionality

Director, Data Center Operations Resume Examples & Samples

Oversee the enterprise IT Change control process including applications administration and change governance (Change Advisory Board)
DR Program Mgmt including BIA execution, plan design requirements, and DR exercise planning and execution
Responsible for approximately 27 detailed SLA/SLO metrics addressing availability, assets, operations milestone completion, incident management, facility health, capacity, and backups. Runs weekly/ monthly infrastructure operations governance process
Oversee global data center operations (both internal and external and on a 24x7 basis) in all facilities ensuring consistency and uniformity of processes, practices, and operating standards. Responsible for end to end incident management for all production incidents. Infrastructure Operations teams are the first to identify production disruptions and responsible for ensuring all escalated incidents get resolved to SLA
Responsible for batch operations control including monitoring tools and initial incident identification, triage, and resolution or escalation, as appropriate. Coordinate with the 24x7 Network operations center
Working with department leaders, determine where financial and human capital resources are best utilized and allocated to maintain efficiency and operational excellence. Responsible for establishing and operating within department budget. In collaboration with senior leaders, develop and achieve a resilient organizational structure and workforce to support long-term objectives
Responsible for supervising data center operations staff including administrators, operational DBAs, change control, and level 1 and 2 operations engineering staff (both internal and external). Recruit, train, develop, and evaluate staff in support of functional area needs and expectations. Provide opportunities and framework for team member’s career advancement. Responsible for the interpretation, communication, and understanding of department and company goals, mission and philosophy to team members. Provide consistent performance feedback
Backup operations management. Able to ensure all aspects of continuity plans are effective
Education – BS/BA in Computer Science, MIS, or related degree
Experience - Has 10 to 15 years of IT and business industry work experience, with at least 5 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in the areas such as network, database administration, computer operations and production support. A demonstrable history of influencing others through consensus building in a cross functional / matrix environment
Business Acumen - Knows how business works; knows the competition; knowledgeable in current and possible future policies, practices, trends, technology; and information affecting his/her business and organization
Customer Focus: - Uses customer information to improve service, and acts with customer in mind
Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self, partners, and others for results. Able to define, measure, and report meaningful measures of service and process effectiveness
Process Management - ITIL certification or equivalent. Process oriented and implements, operates, and improves the processes to get things done
Directing Others: Establishes clear directions, delegate’s workload appropriately, and is a clear communicator
Vendor Management – Able to develop relationships and define processes and services with vendors. Able to develop metrics that measure the value contributed by partners and hold them accountable for results
Developing Direct Reports - Holds frequent development discussions; constructs compelling development plans and executes them; will take on those who need help and further development; is a people builder
Planning and Organization - Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently
Peer Relationships - can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Encourages collaboration and is effective at owning a process that spans groups of stakeholders
Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Most of his/her solutions and suggestions turn out to be right over time. Sought out by others for advice and solutions
Technical Learning - Picks up on technical things quickly; is good at learning industry, company, product, or technical knowledge developments
Presentation Skills - Is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working

Senior Manager, Data Center Operations Resume Examples & Samples

Leading the high-level system design and capacity planning for SaaS/Cloud infrastructure across development, QA, Staging and production environments
Developing lower-level implementation designs based on requirements from Infrastructure Engineer
Actively participate in Systems & Data Center capacity planning across the SaaS/Cloud infrastructure – Systems, Storage, Network Applications, Data Center etc
Developing documentation artifacts such as build and run-books (operational procedures)
Providing operational support to these SaaS/Cloud Infrastructure and systems on a day-to-day basis
Mentoring of staff, actively seeking areas of infrastructure improvements, collection of data for capacity planning and providing input in long-term IT
Serve as the technical lead resource for infrastructure deployment across Development, QA, Staging & Production environments & Data Center
Act as lead liaison with Infrastructure Engineering; convert design requirements into technical designs that can be implemented in infrastructure
Lead work with Systems Engineering to develop documentation standards for technical designs, Operational run-books
Develop prototypes and evaluations of new infrastructure build in preparation to deployment
Verify technical accuracy and consistency of configuration changes made by other systems engineer’s staff during infrastructure build process
Lead in capacity planning, tuning, and infrastructure planning in the datacenter and define standards for the infrastructure
Lead & manage migration of code into environments from development environment to other environments
Participate in planning and execution of maintenance windows as needed as an escalation resource
Lead and build a team of excellent professionals towards growth and team function
Write change log, change control forms and knowledge base documents to improve operations and to contribute to development of process improvements
Responsible for day-to-day 24x7 management of all Development, Test, Stage, and Production service/application infrastructure in a fast growing and dynamic environment
Lead & architect strategic initiatives to address Cloud architecture design, data center consolidations, DR/BC, data backup/restore and others
Manage crisis, deployments and participate in an on call rotation duty

Data Center Operations Lead Resume Examples & Samples

Manage capacity-related projects and sustainability throughout the Data Center
Manage teams to deploy new data center infrastructure
Manage/plan server deployments to optimize power, cooling space and network
Be forward thinking to support all DC teams on to reduce potential risks to upcoming projects
Track issues and analyze data looking for trends and systemic issues

DFW Data Center Operations Manager Resume Examples & Samples

Advanced understanding of Window/Unix operating systems across multiple product lines for the purposes of deploying and troubleshooting servers
Advanced knowledge of networking and server hardware
Advanced knowledge of Rackspace' objectives and strategies
Strong leadership, decision making and communication skills
Acts FANATICALLY in all aspects of customer service. Exhibits a great attitude with internal customers and external parties
Associate's degree in a technology related field. At the manager’s discretion, experience may substitute for education
Requires 5 or more years experience working in or with Data Centers, including a minimum of 3 years of supervisory or management level experience
Experience in building out server farm infrastructure
Experience in running team and organization wide projects

Data Center Operations Specialist Resume Examples & Samples

Provides support for infrastructure of Data Center and communications room such as electrical power, HVAC, fire suppression, physical access security, and etc
Provides support for infrastructure services – servers and storage hardware, operating system, and software platforms
Provides support for data protection (backup of data) – backup operations, tape load/unload operations, and tape off-site management
Provision and Decommission of infrastructure equipment – servers, storage, and infrastructure facilities
Plan and Implement configuration changes such as
Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoration of service outages
Large scale Windows Systems Administration experience (Windows 2003/2008 Server)
Experience in maintaining mission critical production systems running in data center environments within AsiaPac and remotely across borders
Highly developed skills in troubleshooting
Strong working knowledge on ITIL – Incident, Problem, Change and Configuration Management
Strong working knowledge on Infrastructure of Data Centers (Power, HVAC, Fire Suppression, Security, etc)
Excellent knowledge of Dell Blade server hardware
Strong knowledge of VMware ESX/ESXi
Active Directory administration experience
Knowledge of systems performance analysis and tuning
Knowledge of security vulnerability analysis and remediation
Knowledge of system and monitoring tool sets - ServiceNow/Remedy, SMS/SCCM, MOM/SCOM, OVO, Dell ITA, OpsCenter, WhatsUp
Ability to develop and document processes and procedures
Strong Knowledge of Storage (SAN, NAS and DAS) and Data Protection/Backup
Ability to work and team effectively with clients, management and team members across borders
Microsoft Windows Server 2003/2008 / 3-5 yrs
VMware ESX & Virtual Center / 3-5 yrs
VMware vSphere & vCenter / 3 yrs
Data Center Infrastructure/Facilities / 3 yrs

Data Center Operations Technician Resume Examples & Samples

Troubleshoot simple operating system storage issues including, disk management and RAID technologies
Execute and maintain meticulous 5S and housekeeping practices o Demonstrate no less than full performance in a continuous, consistent, measurable manner o Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers o Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Educated to GCSE level or equivalent; further education in a technical vocation advantageous
Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
Previous experience in a customer service oriented position preferred
Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Data Center Operations Resume Examples & Samples

Interface with Credit Suisse Critical Real Estate Operations and Engineering ensuring joint timely and quality operations and project delivery
Ensure quality delivery to meet Credit Suisse standards
Deliver operationally ready Data Centers/IT Suites
Ensure compliance to control and governance standards

Request Lead-data Center Operations Resume Examples & Samples

Liaise between LOB and GTI technology organizations for Data Center Services
Take ownership of client issues ensuring appropriate parties are engaged for timely resolution
Minimum of 5 - 7 years experience providing technical support for Server based Operating Systems
Intermediate knowledge of multiple major server hardware vendors
Intermediate knowledge of power and cooling equipment utilized in data centers
Intermediate understanding of network security policies
Advanced understanding of JPMChase Critical Environment standards and policies
Advanced understanding of change management procedures

Director, Data Center Operations Resume Examples & Samples

Build a high performing teams which includes mentoring and developing of the managers and senior individual contributors
Evolve the staffing model to exceed support requirements of a global organization
Develop and maintain scalable operations model with a well-documented roadmap, goals and objectives
Help create and manage the vision and strategy to take the operations to the next level of industry leadership
Work with centralized organizations to evaluate, select, implement and manage outsourced services
Ability to understand, collaborate and influence across functional organizations
Assist the Site Selection and Datacenter Design and Construction Teams with the development of the project site, from groundbreaking through handoff to the Datacenter Operations Team
Desire experience in ongoing oversight and management of Public Relations and Policy related engagement between data center regions, centralized teams and with local, regional and national entities
Work with peer organizations to develop solutions for cross-functional issues and support requirements associated with network operations, project management and supply chain operations
Design and implement innovative and robust processes and standards in support of technology and other data center support areas as required
Develop and manage to Key Performance Index (KPI) for the datacenter mission critical operations
In coordination with other teams, scope and execute datacenter retrofit/upgrade projects
Prepare and manage OPEX budget
Manage and lead the datacenter operations teams responsible for the installation, maintenance and operation of server hardware across multiple geographic regions

Manager, Data Center Operations Resume Examples & Samples

Oversees the monitoring, management, and support of Universal Orlando’s Data Center Infrastructure
Leads the definition, and development of policies and operational procedures as related to the management, and support of critical systems within the Datacenter, and across the Universal Orlando campus
Provides capacity planning, placement, and has overall ownership of the Universal Orlando facilities including IDF’s, MDF’s, onsite and offsite Data Centers, and the management of associated third party vendor relationships
Acts as the facility SME, and coordinates with HVAC, Electrical, and Infrastructure peers in the design, support, and trouble resolution, of critical support systems, partners to insure fault tolerance, and DR objectives are met
Coordinates with internal and third party teams responsible for the support of critical mechanical, and electrical systems of the Universal Orlando Data Centers and associated campus wide distribution hubs, IDF’s etc
Responsible for managing the day to day health, and reporting of the core infrastructure facilities. Develops MOPs and SOPs
Participate in projects associated with the enhancement, upgrading or implementation of new or existing technology solutions
Responsible for Disaster Recovery planning, and working closely with the Governance and Infrastructure peers to insure data reliability
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Experience in Telecom and Structured cabling standards
Understanding of Compute and Networking devices, and deployments
Understanding of MEP standards and operations
Knowledge of electrical codes, grounding, and consumption calculations
Building Management and Monitoring system experience
Mission Critical Data Center Facility Maintenance
Knowledge of cable management and fiber distribution standards
Strong analytical, and organizational skills with attention to detail
Advanced MS Office skills, including PowerPoint, Visio, etc
Managing Data Center environments
Managing mid to large scale data center operations and branch locations
Administering and working with BMS, Fire Suppression, DCIM, reporting and capacity planning
Working knowledge of UPS, PDU, ATS, CRAH, CRAC, Generators and HVAC principles including chilled water systems
Planning and installation of data center racks, cable management, copper, and fiber optic cabling
Proven leadership and ability to work independently as well as part of a larger infrastructure team

Data Center Operations Manager Resume Examples & Samples

Lead Data Center Operations team, ensuring all systems are functional and performing to defined standards and processing is accurate and complete
Manage implementation of all Data Center Components to include cabling, racking, power, floor space allocation, security, cooling, and fire suppression
Own assigned issues from start to finish by monitoring open incidents and requests to ensure prompt resolution. Communicate clearly with each customer to ensure understanding of next steps and resolution time frames. Ensure process is robust with proper escalation
Oversee the team’s efforts in troubleshooting and fault isolation through resolution of issues related to configuration, testing, releases, installations, and monitoring of mission-critical applications to include performing system and network troubleshooting and resource optimization
Direct any major repairs or upgrade projects to Data Center hardware, software, and peripheral systems
Design, implement, maintain and monitor balancing functions as required by IT departments and other areas within TCF
Manage Operations Analysts supporting all mainframe and iSeries platforms and associated software (View/Deliver, Docuweb, PanApt, SAR databases, etc.), perform all JCL modifications and coordinate scheduling
Lead efforts around Disaster Recovery and Business Continuity. Cross-train all team members so each can fulfill the appropriate role during and tests and actual service interruptions
Participate in the creation and maintenance of documentation for all applications and platform systems detailing installation, support and maintenance information (Runbooks)
Create and monitor Service Level and Operations Metrics and KPI scorecards for service delivery of mainframe and iSeries support. Drive continuous improvement through proactive self-initiated projects and work efforts
Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
4 or more years progressively responsible experience in IT Operations role
2 or more years of experience managing/supervising staff
Demonstrated ability to lead by example, with the ability to recruit, connect with, and motivate a very talented team in difficult situations
Ability to consult with different areas within IT: Infrastructure, data management and applications development – in order to troubleshoot technical issues and to assist in the delivery of projects and ongoing support
Must have experience with IT systems and/or application management, including technical support experience in a heterogeneous computing environment delivering business critical applications
Understanding of client/server based applications and basic networking technologies
Working knowledge of mainframe operations
Understanding of how data flows between operations, internal modules and external systems
Must be motivated to learn and adapt to new technologies
Demonstrated and measurable skills in creating and driving continuous improvement initiatives; proven record of accomplishment of delivering constant service
Direct supervision of technical staff

O&t-cis AP Singapore Data Center Operations Site Manager Resume Examples & Samples

Plan and budget infrastructure and operation related expenses for Singapore Data Center
Coordinate with stake holders, Citi Realty Services (CRS), and Citi Security & Investigation Services (CSIS) and DC & Build Services Manager to develop and establish strategy for Singapore Data Center
Execute strategic initiatives for Singapore Data Center
Provide governance including defining and formalizing policies, guidelines and procedures to ensure delivery of quality service to support CIS processing for Singapore Data Center
Responsible for 4 main functions: physical provisioning, service delivery, media operations and operation assurance
Manage 24 x 7 operational availability of the Data Centre, ensuring the supporting infrastructure are resilient and reliable as any outage to the supporting infrastructure will have a serious business impact
Implement policies and guidelines for internal processes
Good understanding of the supporting infrastructure, M&E (mechanical and electrical requirement) to ensure a robust and resilient environment
Understand standard requirement for new build and ensure compliance to policy, and business & security requirement
Communicate effectively verbally, email and through power point presentations to senior management, partners and vendors
Provide creative solutions to resolve problems
Effective at managing large group of people and large scale projects
Negotiate and resolve conflicts

Data Center Operations Technician Resume Examples & Samples

Utilization of monitoring software and ticketing systems to provide customer support
Clear understanding of storage principles including RAID technology and operating system disk management
Intermediate knowledge of network device hardware including switches, firewalls and load-balancers
Ability to troubleshoot copper and fiber cabling to include the initial installation testing as well as troubleshooting connectivity issues with previously deployed copper and fiber cabling
Ability to professionally and concisely provide technical communication relating to customer configurations
Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed
Responsible for executing and maintaining meticulous 5S and housekeeping practices
Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
Minimum 2-year experience in a customer service oriented position preferred
Must have strong communication and grammatical skills as well as professional phone etiquette

Manager, Data Center Operations Resume Examples & Samples

Coordinate change management resources related to the data center
Oversee inbound and outbound hardware shipments
Oversee stocking levels for spare and hardware replacements defined by the engineering product owners
Manage capacity planning for power, space, cooling, and physical systems required
Recommend, document, and oversee policies and procedures to meet industry best practices, and to meet required service levels
Plan, manage, and deliver on projects
Write and deliver performance reviews for staff
BS Degree in IT, Finance, Business or Supply Chain or equivalent work-related experience
7+ years experience in Information Technology and Telecommunications sourcing, with a strong focus on data centers
Demonstrated ability to interpret, negotiate, and summarize technical contractual language and complex pricing structures in partnership with Sourcing and Finance for data center needs
Demonstrated ability to read and interpret contractual language and complex pricing structures
Demonstrated ability to multi-task and manage and track large to small projects
Skilled in influencing, Highly-honed negotiation, Ability to write RFQs, RFIs, RFPs and manage multiple projects
Ability to build strategic working relationships in order to facilitate agreement with internal partners
Ability to work well with cross-functional teams in a highly-dynamic and federated environment

Data Center Operations Engineer Resume Examples & Samples

Work in teams to deploy and maintain new data center infrastructure
Perform deep dives deep on technical issues within the DC
Perform server upgrades, integration, rebuilds and other projects
Provide cross data center support and identify potentially larger issues, displaying effective communication when something is identified
Work with internal hardware and vendors to help resolve complex technical issues
Understand and be able to update and develop scripting and smaller sets of software
Identify and help create documentation for the global data center knowledge base
Mentor team members to evaluate and look for better ways to resolve issues and define updates to tools and processes
Be forward thinking to support all DC teams to reduce potential risks to upcoming projects
Help identify specifications for tools that facilitate deployment and decommissioning of server hardware at scale
Assist with process improvements and inform best practices in data center operations
Be the go-to server hardware technical resource in the DC
Display an understanding of organizational structure and capability to work with cross-functional teams on a given project

Data Center Operations Mgr UK Resume Examples & Samples

Management, coaching, and development of a small Microsoft full time employee team based in the UK, Austria, and Finland. As this team will be dispersed across multiple locations, the DCOM must be comfortable with remote people management and development
Financial management of the portfolio including development of detailed budgets, forecasts, and the day to day management of operational and capital spend. This covers all costs associated with the portfolio including rent, energy, headcount, vendor/partner support, project spend, and travel. In terms of corporate governance, the DCOM will work with finance, audit, and risk to ensure financial adherence, compliance and certifications goals are achieved
Management of the on-site Operations teams via vendor/partner contracts and relationships. This will include the management of relationships with leased facilities landlords, IT service providers, and partner support teams
Overall responsibility for the safe operation of our facilities including Microsoft staff safety and partner teams
Overall responsibility for the delivery of audit compliance in relation to security, data protection, and financial management
The DCOM will have overall responsibility for the on time and defect free delivery of customer capacity across all service lines. This will include the planning and delivery of all supporting physical infrastructure, logistics, and resources required
Management of the ongoing IT maintenance support for all service lines to pre-defined SLAs. This is to ensure service uptime is maintained to the highest standards and that faults are dealt with in timely manner
Management of incidents that impact Microsoft cloud services and the proactive and timely resolution of such incidents. This will require close partnership with landlords and internal support teams
The DCOM will be part of the wider regional management team and will be expected to contribute to regional and global improvement programs as required. Occasional regional and international will be required
Proven track record in managing and operating in fast paced, high availability production environments. Previous data centre operations experience is preferred, but not essential
Excellent customer service, interpersonal awareness, and communication skills are critical. These are particular relevant given the multiple partners and service support vendors engaged in the successful operation of the Microsoft cloud
The ability to operate as a member of a larger regional/global team while fostering a culture of teamwork for his/her respective local team
Proven track record of both internal and external vendor/partner management in maintenance/support based contracts
Proven success and experience in recruiting, promoting, training, disciplinary actions, and general people management functions
Lead and provide direction to his/her team specific to delivering services in a dynamic hosting environment
Strong working knowledge and understanding of IT infrastructure such as servers, storage, and network infrastructure
Understanding and ability to describe concepts in redundancy as they apply to electrical and cooling systems (2N, N+1, N+2)
Strong experience with Health and Safety Risk Assessments and Control Measures
Fluent English (written and spoken) is essential to this role
Strong written, verbal, and interpersonal communication skills. Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management
Proficiency with MS Office Applications

Senior Data Center Operations Engineer Resume Examples & Samples

Strong analytical and strategic skills
Open & flexible approach to working outside core business hours
Driving License and Passport
Excellent negotiation and communication skills
Ability to succeed in a complex, virtual and international culture where change and speed are part of daily work
Strong knowledge of ITSM platforms and how they relate to daily operations
Knowledge of ITIL best practices (ITIL v3 Foundation certification preferred)
Excellent knowledge of server, storage and network technical fault finding
Demonstrable experience in, estimating capacity requirements, Network installation, Data cabling (CAT5, CAT6 & Fiber), hardware racking with power and data connectivity
8+ years of experience with the Internet Services industry
6+ years of relevant working experience in the following
Linux and Windows systems administration
Hardware platform maintenance (HP, Dell, Cisco, Juniper, F5)
Hardware monitoring tools (HP SIM, Dell Open Manage)
Storage Technologies (Fibre Channel SAN, NAS)
Network Technologies (Juniper, Cisco, F5)

Data Center Operations Manager Resume Examples & Samples

Consults and advises staff and management on requirements for HVAC equipment and systems, vertical transportation, roofs, Fire/Life Safety, electrical distribution, and other building systems. Analyzes and advises on contract scope, design requirements, schematics, blueprints, and documents for major projects. Assist in the preparation of specifications and bidding documents for service contracts and equipment purchases and conducts related RFP’s and walkthroughs as necessary
Must have strong familiarity and working knowledge of critical equipment, property maintenance, HVAC systems, electrical and plumbing systems, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, construction management, and building codes
Ability to quickly identify/define problems, gather and assess relevant data and information, establish facts, and draw valid conclusions in order to implement solutions and repairs and delegate to appropriate personnel
Highly organized and skilled with time management
Strong literacy in MS Word and Excel

Data Center Operations Engineer Resume Examples & Samples

5+ years of technical experience, preferably in a large-scale data center environment
Solid understanding of Linux and hardware systems support in an Internet operations environment
Experience modifying and developing in Python, SQL and/or shell scripting
Experience managing multiple projects within the same time schedule
Solid understanding of enterprise level networking and storage equipment installs
Participate in on-call rotation
Ability to lift/move 20-30 lbs equipment on a daily basis

Manager It-data Center Operations Resume Examples & Samples

Operational management of our server and storage infrastructure
Oversight of X86 and storage outsourced and global administration teams
Service owner for Backup, SAN and NAS storage, Linux, Unix, VMWare and Windows
Process owner for complex service requests (RFS) and management of the Infrastructure Resource Management team
Oversight of patching processes, reporting, and management, ensuring patching is being done consistently, exceptions tracked and reported, and any gaps tracked and closed
Hardware asset management process owner ensuring hardware assets are correctly tracked in the CMDB and appropriate maintenance of servers and storage is properly tracked, reported and maintained
Participate in high severity operational incidents. Act as an escalation point for the Operations team. Work with Incident Management to ensure prompt service restoration
Work with the Problem Management team and ensure that operational action items related to problems are registered, tracked, resolved and closed in a timely fashion
Working with Change Management, oversee operational changes ensuring appropriate approval, adequate coordination across partner teams, and that changes are appropriately scheduled in light of their risk and business impact
Management of Data Center Operations Audit responses, including oversight of request fulfillment, working with Audit on findings, and working with other teams on management responses
Operational reporting and process improvement, including monthly update to the SVP of Operations and quarterly updates to the CTO
Independently, as a team member and leader, lead, influence and mentor technical concepts/methods and associated operational processes. Make and influence technical and business decisions
Mentor junior team members and support partner teams to enhance their skills and abilities
Partner with Engineering to establish criteria and execution steps to ensure proper transition from Engineering to Operations for project delivery and production support
As necessary, travel to business locations in support of Operational activities
10+ years’ experience operating data center solutions for global mid to large sized corporations with geographically dispersed populations
Proven ability to work cooperatively and effectively with Engineering, Incident/Problem/Change management, Application Deployment and business teams to meet service objectives
Demonstrated management, and team building experience, improving overall performance during tenure
Demonstrable experience with multiple server, storage and backup platforms
Passionate, collaborative, results-oriented leader with a proven track record of developing and operating effective and appropriate Infrastructure solutions
Experience in teaming with geographically distributed and culturally diverse work-groups
Excellent written and verbal communication skills. Must be able to effectively and proactively communicate complex operational ideas, subjects, and directions to technical and non-technical audiences
Strong organization, planning, and project management skills
Bachelor’s Degree in Computer Science, Engineering or equivalent experience
Technical background covering Linux, Windows, VMWare, Solaris, AIX, EMC VMAX, NetApp FAS, Cisco UCS, IBM BladeCenter platforms
Experience managing or operating IBM TSM, NetBackup, BackupExec, iSeries/AS400, IBM Mainframe backup technologies
Additional expertise with the following subsystems/methods: UNIX clustering, monitoring, reporting and automation applications
Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance

Data Center Operations Manager Resume Examples & Samples

Ensuring the success of deployment projects. Our company is growing exponentially, and its continued success is dependent upon this leader’s ability to be flexible while working in an ever-changing, fast-paced, high-energy environment, overseeing key deliverables for multiple projects simultaneously
Management of company-owned data center facility infrastructure and environments, including vendor management for all preventative and emergency maintenance
Capacity planning with the ability to create and maintain both high-level floor-plans, and detailed elevation documents and cabling design diagrams
The ability to communicate with employees on all levels. Must be able to provide brief, yet distinct and accurate summary reports to management, while at the same time, have the capability to provide very granular, detailed technical guidance to team members
Working with Virtustream’s security, risk, and compliance teams, support audit activities and ensure data centers are operated in accordance to security policies and procedures
Developing, maintaining and operating within a budget
Management and oversight of training, including interdepartmental cross-training
The installation and integration of cabinets, PDUs and peripherals (power cables, extensions, etc.)
The installation of servers, storage devices, network equipment, and other hardware
Performing fibre and cable assembly, installation, and testing
Troubleshooting hardware failures, and performing hardware upgrades
Providing remote hands to other Virtustream teams for break/fix support, including on-call
Participating in emergency and preventative maintenance windows and conference calls during outages
Working on and completing assigned service requests
Performing vendor and customer escorts and tours of facilities
Assisting with data center audits and completing all required documentation and performing equipment inventory
Completing walk-throughs, performing audiovisual inspections; identifying and addressing any potential issues
Identifying, completing and tracking projects, tasks and action items that are assigned, following existing workflow processes and procedures based on industry standards
BA/BS in an engineering discipline, computer science, or equivalent work experience
5 to 7 years of data center operations management within a service provider or enterprise organization
Ability and willingness to travel internationally approximately 25%
Demonstrated understanding of data center best practices, standards and guidelines (e.g. TIA-942, TIA-568X, IEEE 802.X, and others)
A commitment to excellence

Data Center Operations Manager Resume Examples & Samples

The successful candidate must be able to do the following
Develop long term vision of technologies and solutions; collaborate with industry experts and vendors to assess advanced technologies for infusion into the Data Center Possess comprehensive knowledge of this field and have the ability to complete difficult and complex assignments
Exercise independent judgment within broadly defined procedures and policies in selecting methods and techniques for obtaining solutions
Possess a solid understanding of industry best practices and standards including ITIL
Possess knowledge on operating experience with Microsoft Server 2008 R2 & 2012 R2, Storage Solutions (Hitachi, Data Domain), Data Center management and design, Enterprise Service management and design, Continuity Design and implementation, Switch experience (Cisco Nexus), Active Directory and GPO management and design, Virtualization (VMware & Hyper-V), SCCM packaging and software distribution, SCOM/Spectrum/eHealth management, Hardware - DELL server and Cisco UCS
Must possess an active CompTIA Sec+ CE and be able to Obtain an ITIL v3 Certification

IT Data Center Operations Engineer Resume Examples & Samples

Datacenter support activities include but are not limited to
O o “Smart-Hands” on the ground in remote datacenter located in NW Chicago suburban area
Minimum 1 -2 years direct experience
Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
MCSE Preferred but not required
Strong interpersonal, written, and verbal communication skills preferred
Ability to be on-call 24x7, and ability to travel periodically as required (<10%)
The Applicant must demonstrate Intermediate to strong working knowledge of

Data Center Operations Supv Resume Examples & Samples

SLA management. Ensuring that SLAs for data center services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements
Availability management. Ensuring that agreed SLAs are measured, reported, maintained, analyzed and improvement actions, if required, are defined and executed
Capacity management. Managing the availability of sufficient data center infrastructure capacity to meet business requirements at optimal costs. This entails business aligned forecasting and active management and monitoring of resource utilization and initiating appropriate action (increase or reduce) as applicable
Continuity Management. Planning and implementation of DR solutions to meet business recovery requirements, management and coordination of disaster recovery testing on an annual basis. Project planning with external vendors and TRW businesses
Compliance/Security Management. Management of annual general IS testing for Sarbanes Oxley compliance with vendor. Oversight of the security documentation, configuration, and testing. Security gap remediation oversight
Governance. This position is responsible for the application of a governance process with respect service and technology introduction for outsourced services. Work with ZF TRW Vendor Governance Department
Financial Management. Planning of annual vendor OP Budget, consolidation of global data center spend. Monthly cost / consumption tracking and cost control. Work closely with application stakeholders for budget / activity forecasting
Contractual Management. Ensure adherence via thorough understanding of vendor sourcing contract. Develop, review and process approvals for statements of work as necessary. Determine contract implications of proposed business initiatives
Project Management. Oversee and in some cases run vendor datacenter infrastructure projects on-time and on-budget including data center consolidations and equipment replacement as well as operational systems upgrades
Operational Management. Attend operational meetings to represent ZF TRW applications stakeholders to ensure stable, reliable systems, coordination of activities as well as complete resolution of issues. Oversee vendor outage and issue management and communicate/coordinate ZF TRW stakeholders during resolution per vendor outage management process. Monitor vendor Root Cause Analysis efforts and results to ensure corrective actions are fully implemented

Data Center Operations Technician Resume Examples & Samples

Provides operational support for systems hardware, peripherals and software within Dell data centers and related facilities
Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems
Monitors and manages systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan
Identifies areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques
Plans, organizes, and coordinates ongoing data center installations and modifications to meet current and future timelines/demands
Plans and coordinates with facilities to ensure appropriate data center capacity/scalability

Data Center Operations Associate Resume Examples & Samples

Responsible for on-site and/or remote support of Data Operations Processes, monitoring and troubleshooting of all Servers in the Data Center and alerts on weekends and after hours. Some basic desktop support with client applications
The verification of all daily, weekly, and monthly backup, plus the running of manual backup when Tivloi back up fail
Oversee the updates and maintenance of the Disaster Recovery Manual, electronic and manual keying, batching, and processing of daily charges, workstations, SOX Auditing Midnight Census
Investigate and suggest new, or enhancements to, current practices, policies, procedures, or other actions that result in enhanced workflow, increased productivity, increased employee satisfaction, as well as continual compliance with company requirements
Serves as company liaison with customer on administrative and financial matters

Data Center Operations Analyst Resume Examples & Samples

Minimum ten (10) years in-depth directly related IT experience OR minimum fifteen (15) years of directly related work experience in data center operations in one or more of the following: network, distributed systems, mainframe, midrange, batch operations, and automation platforms
Experience with an enterprise ticketing, work flow and asset management tool
Example: Remedy, Open View
Working knowledge of ITIL service library standards, IT Best Practices, Six-Sigma, Uptime Institute, compliance standards for data such as SOC, PHI (HIPPA), PCI confidential information standards
Ability to work with Microsoft Office 365 suite, Excel, Power Point, Word and Mail applications. Additional knowledge of Visio or CAD programs are a plus
IT Project Management experience working in a medium to large scale data center, greater than 30,000 Sq. Ft. Any additional background in Data Center Specific project management related to facility infrastructure is a plus
Education: Information Technology related degree and 10 years of hands on IT Business experience or appropriate on the job experience of 15 years or more. Willing to be in an on call status to support KPIT Critical business application environments
Past experience working for or supporting the Health care industry is a plus

Data Center Operations Specialist Resume Examples & Samples

Monitor the Batch Schedule through BMC Control-M
Fulfill scheduling requests in Control-M
Raised floor hardware installation & decommissions
On-site vendor coordination
Outage management
Experience installing & decommissioning enterprise hardware in a datacenter environment. Worked in an enterprise datacenter operations role for 3 to 5 years
Firm understanding of data center management practices. As well as having the capability to install cabling under the raised floor and follow cable management practices
Demonstrated experience managing incidents with tools such as BMC Remedy, ServiceNow, etc
Strong understanding of and established experience in all aspects of BMC Control-M
Ability to add, delete, modify jobs, work with schedules, and calendars in Control M's active and permanent environments
Ability to respond to Control-M shout messages and act accordingly
Ability to open, assign, update, close, and follow up on any incidents related to the Data Center Operations Group
Problem determination, resolution, and analysis of all incidents

Data Center Operations Technician Resume Examples & Samples

You will assist in the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility
You will assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support
You will monitor and troubleshoot of all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators
You will provide assistance to contractor or data center engineer to ensure proper operation and maintenance of all facility equipment covered under level I plus areas in which they are certified such as making and running fiber optic, electrical certification, HVAC repair (training/certification), UPS and or generator certifications and training
You will provide assistance to contractor or data center engineer to deploy new equipment, such as, building racks, cabling, and other tasks as necessary
You will responds to internal Rack customer maintenance, repair and additions/expansion requests through the ticketing system,
You will perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems
You will maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance
You will review the Test quality, performance, safety, and reliability of products, equipment, processes
You have received a technical (Military/ Trade School) training and/or have similar experience in that field
You have several years of relevant work experience, ideally within Data Center operations
You possess strong verbal and written communication skills
You are a proven self-starter
You are able to prioritize in a complex, fast-paced environment
You have several years of working within a data center
You have an associates or Bachelor’s degree in applicable engineering field or mechanical or electrical trades

Specialist, Data Center Operations Resume Examples & Samples

Manage power and cooling capacity and monitor environmental conditions within the DC or IDF’s. Management of internal and/or third party teams responsible for the support of critical mechanical, and electrical systems of the UO Data Centers and associated campus wide distribution hubs, IDF’s etc. Responsible for reporting of the core infrastructure facilities. To include remediation of exceptions found in the reports. Review results from preventive maintenance inspections and escalate to DCO Manager on major issues found, non-major issue should be resolved by this role
Mange several Creative team projects at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments. Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’s for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the DCOS will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope
Manage and oversee vendors or subs in completion of DCO assigned project sites. Manage the contracted vendor(s) on projects to ensure the work is being done according to spec and remediate issues as they arise. Management and assignment of vendors or in house tech team for assistance in the installation or troubleshooting of MEP or cabling matters. Be in the field as the SME enforcing the DCO standards and policies on a regular basis
Manage the teams within infrastructure (network, telecom, storage, and system admin) on completion of installs, decommissions, and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDF’s by liaising as the SME to provide guidance on their project. Work with or independently of the DCO Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas, and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF, or Park venue)
Keeps DCO infrastructure management software up-to-date. Hands on install, troubleshooting or repair of the critical environments (includes all areas of DCO)
Experience and knowledge of industry standards in telecom and structured cabling
Experience in deployment of compute, storage and networking devices
Experience and knowledge of MEP standards and operations as it pertains to critical environments
Experience and knowledge of Mission Critical Data Center Facility maintenance
Experience and knowledge of cable management and fiber distribution standards
Professional Business communication and interpersonal skills
Basic MS Office skills, including PowerPoint, Visio, etc
Understanding of Autodesk Navisworks, RevIT, Autocad is a plus
3- 5 years’ experience

Data Center Operations Manager Resume Examples & Samples

Responsible for Managing capacity-related projects throughout the Data Center
Manage server upgrades, integration, rebuild and other projects as required
Identify and help create documentation for the global DC knowledge base
Reporting out globally
Implement process improvements and inform best practices in data center operations
BS or BA in technical field or commensurate experience
Familiarity with Python, SQL and/or shell scripting knowledge
4+ years of managing cross functional relationships with internal and external stakeholders
Must possess excellent time and project management skills

Data Center Operations Lead Resume Examples & Samples

Responsible for Managing sustainability-related projects throughout the Data Center
Comfortable with Linux and hardware systems support in an Internet operations environment
4+ years of experience in large-scale data center hardware deployments and building scaling infrastructure is desired
Should have a solid understanding of enterprise level networking and storage equipment installs
Should have an understanding of out-of-band/lights-out server communication methods, such as IPMI and serial console
Able to lift/move 20-30 lbs equipment on a daily basis
Experience supervising, training, mentoring, and leading other technicians a plus

Data Center Operations Shift Manager Resume Examples & Samples

Managing a technical staff (non-exempt)
Familiarity with running a 24x7 operation and the nuances associated with scheduling etc
Monitoring tools such HP Business Service Management, HP Operations Orchestration and HP Operations Manager i
Ticket management applications e.g. ServiceNow
Familiarity with ITIL concepts, including Incident, Problem, and Change Management
Managing offshore teams (vendors)
Familiarity with backup technologies including TSM, NetBackup, Data Domain etc
Familiarity with AutoSys and SAP
Core understanding of Data Center Operations is a must. The ability to collaborate with Site Services, Facilities and vendors is fundamental to the success of this position
** Position is shift based, May require day,swing,grave or weekend work ****

Data Center Operations Engineer Resume Examples & Samples

Able to dynamically manage and prioritize incoming workload according to the schedule and resource planning
Able to systematically follow through operation processes and attain the desired outcomes
Able to work well with people and manage conflicts
Excellent working knowledge in DC environment
4 to 5 years of practical work experience in the DC operation
ITE or Diplomat in Computer Science is preferred but not mandatory
Good written and oral communication skills in English
May require to work shifts as and when required

European Director of Data Center Operations Resume Examples & Samples

Providing leadership, direction and strategy across our European Data Center Platform
Establishing and development of organization to meet and execute on strategy
Working with geographically distributed teams and contribute to the success of his/her team and other related teams
Coaching and mentoring managers and individual contributors across the organization
Growing the team by recruiting and hiring top talent
Delivering large-scale projects on-time with high quality
Collaborating and working effectively with best in class architects, engineers, product managers, QA and Documentation teams
A stable environment with low turnover and great opportunities to grow
A merit-based organization
An opportunity to contribute to a well recognized, revenue-producing Oracle product that has thousands of customers
Challenging and diverse projects
Competitive salary and benefits
7 years or more of proven IT leadership and management in the technology market
Knowledge of the Data Center ecosystem. (cooling, electrical, networking, and structured cabling)
5 years or more of Vendor relationship management and negotiations
Deep experience with distributed, highly scalable, multi-node environments

Manager, Data Center Operations Resume Examples & Samples

Evolve and motivate a high-performance support team
Instill sound discipline leveraging agile techniques and modern methodologies
Establish a technical vision and strategy for delivering solutions that meet the needs of the business
Effectively manage a portfolio of projects with accountability and visibility into milestones, deliverables, and risks
Provide guidance and approval for support tools, technologies and processes
Establish an overall quality program and success metrics
Experience working on analytic or computationally intense software and hardware solutions
Exposure to portfolio management, planning or optimization solutions
Experience supporting highly scalable, high performance solutions
Responsibility for a team of diverse skill sets
Some experience managing integrated offshore resources
Strong strategic, analytic and problem solving skills
Excellent communication skills, both written and verbal, to all levels in the organization
Ability to navigate a large organization and to influence others beyond their direct authority
Exceptional leadership abilities, including the ability to motivate and inspire technologists
Proven track-record of delivering on schedule and with high quality

Data Center Operations Engineer Resume Examples & Samples

Engineering, design & implementation services for new products & technologies
Build out new test and production environments on existing or new hardware
Coordinate implementation & support efforts between DC Operations & other IBM IT Teams
Identify automation opportunities and implement solutions in deployment, monitoring, resiliency, telemetry and more
At least 6 years of Experience in Data Center Operations infrastructure build experience
Familiarity with Linux/Unix based systems
Familiarity with scripting and automation
Experience with monitoring and alerting processes across IT Operations Platforms
Experience in Networking skills and DevOps
Knowledge of Data Center Topology Design Skills

Amazon Data Center Operations Technician Resume Examples & Samples

Troubleshooting of facility and rack-level events within internal SLA
Utilize internal CMMS to manage building workflows
Associates or Bachelors in applicable engineering field or mechanical or electrical trades

Data Center Operations Site Manager Resume Examples & Samples

Prioritize and assign trouble tickets to data center technicians and operators
Routinely review ticket queue for large events and address accordingly
Coordinate change management resources
Guide, train and educate data staff on the best practices related to all service owner issues
Manage and deliver mid-size projects
Provide weekly reports to the data center cluster manager
Maintain the on-call schedule coordinating absence and vacations
Recruit and train data technicians to ensure appropriate staffing levels
Technical writing experience
Prior project management experience
Experience managing Operational and Capital budgets
Experience in hiring and staffing

Data Center Operations Specialist Resume Examples & Samples

Lead and manage operational procedures of all Data Center operations to a consistent set of standards for
Develop global data center user defining aspects of data center usage including
Strong knowledge of Microsoft Office Suite or related applications
Ability to lead teams
Excellent knowledge and competence in related business functional area
Strong accounting, math and analytical skills
Excellent negotiation, facilitation, and presentation skills
Excellent interpersonal, oral, and written communication skills
Ability to analyze solutions for business operations environment
Ability to design and support improvement processes
Ability to perform well under pressure; ability to adhere to deadlines
Prior data center leadership experience
Knowledge of data center efficiencies concepts
Strong knowledge of data center standards and compliance
Experience using CAD or other design tools
Experience with SAS Programming or other programming and scripting tools
Knowledge of Service Management processes

Lead Analyst It-data Center Operations Resume Examples & Samples

Allocate space, cooling, power and data cabling for all new IT equipment in datacenters and inspect installation to ensure standards are maintained
Oversee and schedule maintenance on all datacenter infrastructure (UPSs, Generators, CRACs)
Maintain oversight of physical access to datacenter rooms
Ability to install cabling to datacenter rack components( servers, network devices, SAN devices)
Oversight of assigned datacenter projects
Work effectively with clients inside and outside of Information Technology

Regional Data Center Operations Specialist Resume Examples & Samples

Provides for the ongoing operations, availability and stability of Data Center infrastructure such as structured cabling, server hardware, network, and storage equipment within the Regional Data Center to support IT processing requirements and business directives
Installs, monitors and decommission as necessary Global Infrastructure Services (GIS) infrastructure components and other hardware within the Data Center to maintain appropriate service levels in accordance with agreed to guidelines
Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the Data Center and to identify and escalate variances in facilities performance
Provides technical support to remediate basic incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business
Ascertains compliant performance and capacity of the Data Center facility in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures
Creates and maintains appropriate documentation of all aspects of the IT infrastructure and Data Center facility, including the inventory of IT equipment
Supports and partners with building facilities, vendors and IT management teams on changing Business As Usual (BAU) directives and advanced planning activities that affect the Data Center facility
Provides support of off hour on call rotation to maintain appropriate on-site service provision on a round the clock basis
Basic analytical acumen and solution orientation are required to understand and appropriately identify variances in the day to day operation of a Data Center
Consultative questioning and critical thinking skills are required to identify a current problem or performance issues within the hardware components of a facility, identify viable solutions that will properly restore or resume appropriate services or functionality in the regional environment that are both effective and compliant
To be able to work independently and to identify solutions or make decisions appropriate to level and rank

Data Center Operations Associate Resume Examples & Samples

Role is to process incoming calls to the Help Desk via both telephone and e-mail. Their objective is to resolve computer and software related issues which do not require assistance from an I.S. specialist. The Help Desk is to ensure customer satisfaction while providing high quality service and support for all customer requests. They will utilize request handling & escalation policies and procedures for all request submissions. This position will also follow all Help Desk policies and procedures
Provide first level support to the hospital departments supporting various hospital and Microsoft Office applications. It will also provide training for end users on hospital based systems (Cerner Power Chart, PACS, HPF and Physician Portal) and other duties as assigned
1-3 years of experience in a helpdesk environment
Working knowledge of computers and computer software with emphasis on hospital supported software applications and Microsoft Applications
Experience monitoring system backups and the changing of backup tapes
Strong documentation skills
Exceptional interpersonal skills, with a focus on listening and questioning skills
Experience working in a team-oriented, collaborative environment with minimal supervision

Data Center Operations Analyst Resume Examples & Samples

Managing projects related to Business Continuity/Disaster Recovery, ITIL/ITSM and engagement analysis
Leading teams, including enabling teams to generate a technology vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, encourage improvement and innovation, and lead by example as a team member yet execute independently
Leading a solution based practice enhancing organization, developing approaches/methodologies, building thought leadership, leading engagements and providing consistent communications to clients and leaderships
Producing thought leadership and solutions materials
Being recognized in the Information Technology industry as a credible participant in the technology dialogue

Data Center Operations Manager Resume Examples & Samples

Build new colocation facility for TCM applications
Oversee all aspects of configuring and operating all TCM applications (Servers, Storage, Network)
Ensures 24X7 Global Data Center support coverage
Manages staff of System/Network/Storage/Database/Mainframe Engineers
Produces and maintains documentation including support documents, status reports
Distributes and schedules the workload based on available personnel and resources to assure the work is completed according to priority and within established deadlines
Provides direct supervision to employees
Owns Incident Management, Incident Coordination and Incident Communication for 1st level
Incidents
Responsible for problem, change, and asset management as related to Operations procedures
Proactively ensures all routine and non-routine events are completed in a timely manner
Initiates and coordinates follow-up on, system and network problems with Team
Drives Operations projects as assigned to ensure completion on schedule and within scope

Data Center Operations Resume Examples & Samples

Oversee all shift activities, including approving Time & Attendance, Vacation, Sick and Performance Reviews for direct reports
Make decisions for the shift/group as required. Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
Develop, monitor, and identify opportunities to improve process, procedures, and controls to enhance quality, service, and deliverables
Review and report on incident trending and top 10 incidents for remediation
Manage ticketing queues for regular up-dates on a daily basis
Manage and report on severity incident calls and understand operations processes and be able to perform analysis to ensure proper metrics are met; integrate information to develop employee’s technical ability
Provide support and manage support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels
Maintain compliance to avoid risks of system outages or compromised data
Manage multiple operational and infrastructure related projects for related shift/team
Monitor assigned incidents and changes, track compliance with service management SLA’s and provisioning SLA’s
Monitor ticketing queues for regular up-dates on a daily basis
Communicate ideas and information effectively via oral and written communication to diverse audiences
Must be willing to work 2nd shift - Wednesday, Thursday, Friday, and Saturday from 7:30PM - 6:30AM
Bachelor's degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience
8-10+ years hands on experience in a technical infrastructure operations/data center environment
5 - 7 years prior supervisory experience in a large data center operations environment
Strong leadership abilities and team management skills
Strong process development and service delivery principles
Hands-on experience supporting multi platform server environments
Must possess exceptional communication skills both verbal and written
In-depth knowledge of ticketing systems and monitoring
Knowledge of backup technologies
Experience with Change Control Ticketing
Experience with Incident Reporting and Ticketing
Demonstrated ability to manage in a large global company and or complex IT environment preferred
Understanding of ITIL and ISO operating guidelines; certification in ITIL preferred

VP, Data Center Operations Resume Examples & Samples

5-7 years’ experience managing an operational team numbering ~20+ people, preferably in the financial service industry
Perform oversight of the various tasks that are performed by the team and give guidance to the shift leaders
Assure proper staffing for shifts
Participate in performance management of staff
Hiring of staff
Develop constant improvements for group

AVP, Data Center Operations Resume Examples & Samples

Shift lead (Day/Night)
Assist in performing daily/weekly tasks when the need arises that the staff typically performs
Incident management
Produce operational reports
Perform/oversee reviews for SOP’s and other operational documentation

Data Center Operations Site Manager Resume Examples & Samples

10+ years Information Technology management experience
Proven track record in Data Center management within large scale environment
In-depth knowledge of Data Center technologies and associated environmental tooling and monitoring
Work with Data Center Engineering and facilities teams to identify and implement efficiency improvements
Leadership experience managing complex technology infrastructure in a fast paced, mission critical setting
Strong analytical, organization, and decision-making skills
Experience implementing ITIL control processes
Possess a willingness to empower and inspire commitment and a positive attitude in your team
Ability to recruit, retain, motivate and develop a strong technical team
Possess excellent interpersonal, relationship building and influencing skills
Possess excellent written, verbal and presentation skills
Self-starter with positive attitude, possesses strong sense of urgency, and is a clear-thinker able to perform under pressure

Director, Data Center Operations Resume Examples & Samples

Execution of the APAC and Global Operations strategic objectives
Responsible for implementation and adherence to Digital Realty’s operational platform and all related policies and procedures and achievement of “5 9’s” of Availability for all data centers in assigned market or territory
Partnering with Asset Management to develop and implement the business plan and overall strategy for the respective properties, including leasing and development requirements, and performance based Portfolio Operations strategies
Supervises the planning, budgeting and control of operating and capital expenditures
Responsible for the accuracy of annual budgets, forecasts, management plans, monthly performance reports via performance measurement variance reports
Supports the marketing and leasing of properties by coordinating marketing materials, participating in property tours, reviewing leases, and supporting the pre-leasing process as required. Proactively oversees the completion of Landlord deliverables and customer move-ins and move-outs and ensures curb appeal, path of travel and vacant spaces are market ready at all times
Supports the Data Centre Operations team during emergency operational events, including the coordination of internal external communications, completion of root cause analysis, preparation of the executive summary, and execution of Post Event Site Assessment, Analysis and re-certification
Supervises the ongoing execution of the Digital Realty Operational Excellence Program, including the Technical Operations Audit, Security Assessment and the completion of site inspections
Ensures compliance with city, state and federal regulatory requirements including environmental, building, fire, health & safety
Oversees the ongoing compliance with all Digital and Customer required security audit program requirements and completion of annual recertification audits - SOC II, PCI, ISO 9001, ISO 14001, and ISO 27001
Supports the regional and national contract procurement process including scope review, sourcing qualified vendors, supplying current spend data, analysing the operational and financial impact of vendor selections, supporting the ongoing vendor evaluation process
Supervises and manages team members to ensure exceptional performance is being achieved. The Director, Data Centre Operations is responsible for setting and attaining performance goals, as well as responsible for the development, coaching, and counseling of the team members
Identify opportunities for NOI generation/process based improvements including the definition of the opportunity, development of the analytical support, subject matter expertise, identification of solutions, build consensus, presentation of recommendations and execution
Serves as point person and collaborates with functional groups to support the development and implementation of business and operational initiatives including determination of financial and operational impact, integration with current policies and procedures and development of training materials and messaging

Senior Data Center Operations Engineer Resume Examples & Samples

Day to day management of Cisco- Jasper’s data center infrastructure to include but not limited to: purchasing, cabinet installations, wiring, cleaning, and hardware support
Provide inventory management for all equipment within the data centers
Provide shipping/receiving services for data centers
Monitor and manage data center power and cooling to ensure compliance
Provide capacity planning around the data center footprint and work with the different business units to ensure we have enough capacity for the future
Coordinate the installation of new equipment and properly manage fixed assets
Manage circuit installations and maintain proper documentation
Ensure the Configuration Management Database is always current with fixed assets and interconnects
Ensure power is properly provisioned and managed cost effectively
Bachelors degree in IT, Engineering, CS or equivalent experience
5+ years with data center and wireless experience
Demonstrated experience in scaling computing infrastructure
Demonstrated technical knowledge in data center operations
Proven problem solving skills with the ability to define problems collect data, establish facts and draw valid conclusions
Strong organizational skills and ability to delegate and hold team members accountable for timely execution and delivery
Global travel required - 15-20%

Data Center Operations Tower Leader Resume Examples & Samples

At least 5 years of experience in managing Data Center Operations
Extensive knowledge in Operating Systems Administration: Windows, Linux and Unix/AIX
Experience in Web System Administration
Knowledge in SAP System Administration: SAP Basis ECC/SCM/BI/BWA
Data Center Facilities Administration: UPS/PACU/Fire Suppression System/Biometric/CCTV
Experience in Networking: Corporate LAN and WAN
Backup System: Symantec Netbackup
Service Delivery / Service Excellence
Excellent communication skills, Leadership / People Management
Strategy & Execution / Innovative IT Initiatives
Resource Management / Vendor Management
Account Management / Client Relations
Knowledge in Project Management and ITIL V3 IT Service Management Processes
Experience in SQL and ORACLE Database System Administration preferred

IT Data Center Operations Engineer Resume Examples & Samples

Engage with the DC Ops team, learn and work on the day to day operations of Data Centers, Labs and the technical support
Engage with R&D customers on their requirements
Knowledge of Scripting

Data Center Operations Engineer Resume Examples & Samples

Development of a reliable set of REST APIs to help create agile and robust infrastructure management and reporting workflows
Improve and build upon our existing automation tools for systems management
Strategize with fellow SREs and other engineering teams on complex problems, and make decisions and recommendations about systems improvements after analyzing possible courses of conduct
Complete configuration maintenances including hardware modification, mounting of the devices within cabinets and completion of all cabling needs required
Manage facilities, facilities operations and relationships with facilities vendors
Perform periodic on-call duty as part of a global team maintaining the availability and performance of the platform that enables all of New Relic

Data Center Operations Engineer Resume Examples & Samples

Onsite Support – enthusiastically perform best in class, turnkey services for customers; perform fundamental configuration of IT hardware to allow for remote access by other departments; respond to alarms of abnormal conditions
Technical Mastery – assistance and mentoring with core Datacenter Technician duties
Installation – plan and execute physical deployment of IT hardware and connectivity with associated labeling; able to lift 60 - 75 lbs
Documentation – maintain asset and connectivity inventory; update procedures and supporting documents
Moves & Changes – plan and execute IT equipment moves and changes; coordinate outages and scheduling with other business units according to the Change Control Policy
Test & Troubleshoot – operate advanced test equipment for cabling, electrical and HVAC components to identify potential performance issues in the data center
Purchasing and Asset Coordination – purchase, receive and asset tag new equipment deliveries; prepare and coordinate shipments and asset transfers as appropriate
Compliance – uphold ICE data center standards; obey data center policy and procedural documentation; complete regular checks on resources and capacity to prepare for growth and resource burst circumstances such as hardware refresh and network architecture changes
Served as a subject matter expert for data center operations tasks and underlying hard infrastructure
Several years of hands-on experience with data center, cable plant, electrical and facilities infrastructure
Carries a strong electrical/telecommunications and/or mechanical background
Understands one-line and schematic drawings
Has excellent knowledge of local codes, industry standards including: IEEE, BICSI, ASHRAE, NFPA, NEC and EIA/TIA
Experienced in an exchange, trading facility, or financial services

Senior Manager Data Center Operations Resume Examples & Samples

Planning and executing the Infrastructure Operations component of new AWS datacenter build outs, new colo build-outs, AWS datacenter expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks
Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management
Safety, security, and availability incident response, incident management, and incident resolution
Experience operating as a manager of managers
10-15 years of relevant experience managing datacenter operations, facility engineering operations, information technology critical environment facilities, datacenter build-outs and scaling, or similar
Functional knowledge of datacenter mechanical, electrical, and controls systems
Excellent written and verbal communications skills
Prior ownership of the operation of a mission-critical team and/or product
Masters Degree in Engineering, Technology Management, Business Administration, or related field
Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
Experience managing software development or operational implementation of software tools
Deep knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
Vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s

Data Center Operations Engineer Resume Examples & Samples

Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice
Carry out monthly audits of items in store and produce a report of all anomalies
Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc)
Carry out daily housekeeping checks of the data halls and record their findings
To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s

Senior Analyst It-data Center Operations Resume Examples & Samples

Allocate space, cooling, power and data cabling for all new IT equipment in datacenters and inspect installation to ensure standards are maintained. Perform rack and stack activities
Oversee and schedule maintenance on all datacenter infrastructure (UPSs, Generators, CRACs, Fire Protection, Batteries)
Oversight of vendors performing work in datacenters (electricians, cable installers, building contractors, HVAC technicians)
Ability to install cabling to datacenter rack components (servers, network devices, SAN devices)

VP, Data Center Operations Resume Examples & Samples

Driving Technology planning, strategy, implementation and support for the company’s Data Center Infrastructure Technologies and Business Technology Operations
Partnering with Schwab Security Operations to maintain secure and available systems with a focus on controlling high availability and security of Schwab systems, ensuring that systems and applications are operating 24 hours a day, 7 days a week
Managing the Technology Change, Incident, and Problem Management Policies and Procedures; managing the change and risk being introduced into the environment
Technology Disaster Recovery Policy oversight, ensuring all applications have DR plans and are tested on a scheduled basis protecting physical security of IT hardware assets in the data center
Develop and improve the DR policy with evolving technology while partnering with Business Continuity for global recovery situations and process improvements
Providing oversight to batch processing to ensure Schwab client and internal transactions properly update Schwab systems of record, client accounts, and external business partners
Maintain policy and procedure to ensure physical security of IT hardware assets in the data center as well as procedures for proper, secure disposal of equipment
Direct interaction with senior leaders across Schwab such as Chief Information Officer, Chief Technology Officer and their associated leadership teams, as well as internal & external auditors ensuring robust IT operations and data center availability plan, including adherence to regulatory and non-regulatory security and data related obligations
Partner with TIS leadership, recommending or supporting IT strategies, policies and procedures to meet stated or anticipated business objectives, advancing the performance and efficiency of the organization
Accomplish financial objectives of meeting budget expectations, forecasting requirements, analyzing and addressing any variances
Minimum 10+ years’ experience in a senior Data Center Operations leadership role with a demonstrated capacity to lead complex, large-scale, cross-functional operations and application development initiatives; 5 + years senior leadership experience, preferably in a diversified financial services environment
Experience in driving transformative ITIL and other standard IT service management programs with decreased time to market focused on integrating modern concepts such as DevOps, LeanOps, or similar constructs
A growth-oriented leader who can create an innovative vision for the future and inspire the team to execute on the transformation and design for the mission
Delivers results regardless of obstacles utilizing the right mix of analysis, instinct, agility and urgency
Displays confidence and courage in business and talent decisions, actions and communications with a demonstrated ability to take decisive action when needed, including championing ideas, position or dissent
Ability to leverage strategic and analytical capabilities to make sound, timely decisions based on client and field input supporting and maintaining a strong production environment including evaluating risk versus expense versus the client experience
Able to act decisively in making solid, informed judgment calls in response to both the technological and critical regulatory environment as they relate to day-to-day business issues
Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with all levels of an organization
Strong emotional intelligence/maturity and senior level executive presence
Experienced in effectively assessing, selecting and developing talent for the firm; adept at providing balanced, direct and actionable feedback to employees
Highly collaborative and able to create followership; thrives on initiating, building and cultivating strong authentic relationships inside and outside the group; navigates and activates alignment across organizational silos
An undergraduate degree is required; Master’s degree preferred

Data Center Operations Lead Resume Examples & Samples

Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more of related experience ; PhD or JD and four (4) years or more of related experience
ITIL Foundation v3
Bachelor’s degree or equivalent with a minimum of 9 years experience in Data Center Operations management similar in size, scope, and complexity to the requirements of this TO
Experience with Data Center consolidation and modernization through the use of server virtualization and Cloud Computing solutions
Experience planning, coordinating, implementing and executing approved policies, programs and services related to Data Center services
Experience leading Datacenter projects and activities to ensure they are delivered to meet the requirements
Experience leading the day-to-day operation of HQ IT infrastructure. Experience with monitoring tools such as Solarwinds, and Nagios

Data Center Operations Master s Intern Resume Examples & Samples

Proven ability to build effective working relationships as well as strong interpersonal skills
Ability to learn quickly and experience producing high quality work in short periods of time
Pursuing a master's degree in Business, IT, or related
Understanding of IT infrastructure is a plus

Data Center Operations Manager Resume Examples & Samples

Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services. Serve as the IT technical project lead/task manager and assist with systems implementation
Deep knowledge of Data Center Management, including design, infrastructure (hardware, software and telecommunications), maintenance and operations
Oversee operations-related projects. Lead Datacenter projects and activities to ensure they are delivered to meet the requirements
Oversees the day-to-day operation of NASA HQ IT infrastructure. Work with IT operations and assist with anticipate problems, events and incident management, change management, and problem management
Experience with monitoring tools such as Solarwinds, and Nagios. Responding to Data center problems resulting from catastrophic events, incident response and power outages. Assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs
Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices for NASA network. Review policy and procedure and ensure all IT systems and services are remain in compliance with agency, policies and guidelines
Experience in Server Virtualization; Server Consolidation; understanding in managing Cloud Environments through the Amazon Web Services and be able to assist with moving applications, web sites and services to the Amazon Cloud environment
Experience with infrastructure components, including but not limited to: Microsoft Server 2008 R2 & 2012 R2, Linux and UNIX, NetApp data storage, Active Directory and GPO management and design, Virtualization (VMware), and AWS cloud services
Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements. Leads and directs staff that provide IT services. Assigns work and establishes priorities. Supervises staff on performance of tasks and activities
Experience with change and configuration management process and ensure that modifications are consistent with infrastructure and application architecture specifications as well as security policies. Review and evaluate System Change Request and ensure the successful implementation of system changes
Knowledge with managing Data Center space & power utilization including understanding Data Center HVAC, Power Distribution, Data Center UPS, Cable Plant Layout, Environmental monitoring systems and commissioning/decommissioning of devices and servers in Data Center
Experience with inventory of Data Center devices and ensure to have spare part to support disaster recovery in case of device failure. Provide asset management for IT hardware, software, and equipment
Experience with Data Center documentation including new facility diagrams, floor space, rack space, wiring diagrams, patch panels, and cable management
Review Standard Operating Procedure (SOP) and to ensure staff follow and carry out the operations correctly. Develop, and update documents and SOPs for production services
Experience in managing datacenter physical environment, security (physical/logical), and ensure NASA HQ policies are followed. Maintain & update physical access procedures for the data centers
Experience in preparing and managing of the KPI reports and metrics across all services within Data Center. Monitor the Data Center infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs. Monitor service area Metrics and review and validate all performance reports
Analyze existing operations and make recommendations for the improvement and growth of the Data Center infrastructure and IT systems. Conduct research and remain current with the latest technologies and solutions in support of procurement efforts. Researches and identifies state- of-the-art technologies that could enhance IT operations, services, and performance of systems and components
Knowledge and solid understanding of industry best practices. Develop long term vision of technologies and solutions. Provide technical and technology solutions advice to Government
Good knowledge with ITIL process frameworks as a best practices to support services as prescribed by the Service Operation Lifecycle and Service Management and continual process improvements
Meeting with Government on project status and service delivery and to assist in predicting future infrastructure and application capacity needs
Support the acquisition of Data Center hardware, software, equipment and supplies in order to meet operational requirements. Develop business case justifications and cost/benefit analyses for devices in Data center
Provide IT engineering expertise for the development and delivery of upgrades, technology refresh, enhancements and replacement of IT systems and services

Data Center Operations Manager Resume Examples & Samples

Supervise all DC activities including technical, staff, administrative and financial
Supervise all installations and construction activities
Create and define the team’s strategic goals & priorities
Coach and support all team members with their career development
Create and maintain a fun culture and working environment for the team
Demonstrate familiarity with building, repairing or upgrading hardware components
Ability to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
Anticipate needs for data center growth in both short-term and long-term capacity planning
Solid technical understanding of Data Center hardware architectures and troubleshooting practices

Data Center Operations Resume Examples & Samples

Provide general support by collecting and keying charges and credits into the billing systems
Bundling reports and distribution, records storage and management
Work with hospital units to enter and balance daily hospital census
Provide first-level support as needed in support of IS systems

Data Center Operations Production Specialist Resume Examples & Samples

Assign physical locations and IPs for simple customer configurations
Utilize custom software to maximize space/power utilization within the data center environment
Build fully functioning servers utilizing x86-based hardware components
Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms
Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues
Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers
Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays
Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems
Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
Execute and maintain meticulous 5S and housekeeping practices
Demonstrate no less than full performance in a continuous, consistent, measurable manner

Data Center Operations Team Manager Resume Examples & Samples

Coordinates routine maintenance activities on customer server environments
Coordinates monitoring of all Electrical, Mechanical and Emergency Generator systems and reports issues as appropriate
Minimum 3 years of experience working in a data center or equivalent technology environment and 2 years of experience in a customer service oriented position
Demonstrated ability to consistently provide FANATICAL support
Due to the 24x7 operations of the facility, must be able to work a flexible work schedule which may include nights, weekends, and holidays
Industry recognized certifications including CompTIA, Microsoft, Redhat and/or Cisco preferred

Data Center Operations Specialist Resume Examples & Samples

Knowledge of EIA / TIA Standards
Make straight patch cables and crossovers -Must have experience in closet dress out - - Operate Fluke Tester
Terminate COAX and BNC connectors
Know the difference between AC / DC power
Understanding of Fiber (Single mode / Multimode), be able to polish
Working knowledge of Data Center Environment
Provide excellent service to internal and external clients
Monitor servers and applications and other peripheral systems for alarms and alerts
Monitor ensures that server room facilities and equipment are in working order
Document and escalates alarms and ensure resolution; monitor, triage, and log incidents using our incident tracking system
Support batch printing tasks and maintain production printers; support loading, unloading and tracking of back up media
Manage,create and monitor network print queues
Support management with administrative duties supporting the procurement process and working with vendors; support management with day-to-day operations in a Lead Operations Specialist role
Assist management by completing assigned special technical projects and other project management duties
Install servers/OS, perform start up and shutdown procedures, provide 1st level hardware/software support for PC's and printers for the department and investigate/troubleshoot system alarms/ alerts
Create, audit and update SOP's as needed
Maintain daily operations log
Position is primarily day-shift, but applicant must be flexible to work any shift if needed

Data Center Operations Manager Resume Examples & Samples

Be the focal point for any issues within the cluster and drive SLA improvements to all the services
Ensure that maximum availability is achieved through proactive programs across all domains
Prioritize and assign work to data center managers, engineers, and operators
Routinely review events for patterns and address problems accordingly
Manage front line managers and Sr Engineers
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Manage a diverse team of data technicians with varying skills
Provide weekly report to the senior data center manager
Recruit managers and engineers to ensure appropriate staffing levels
Responsible for notifying and escalating to senior IT management regarding all data center and computing facility incidents
Follow proper quality assurance procedures regarding releasing any and all technical changes into production
Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc
Establishes a professional working relationship with other team members and management staff
2 - 5 years of management of Linux or Unix systems administration
Ability to communicate effectively in English and Portuguese in a business and technical environment (verbal and written)
5+ years leading technology teams with work experience as a information technology operations manager
5+ yrs of experience in managing front line supervisors or managers is highly desirable
Behavioral interviewing and hiring experience
Knowledge of Linux or Unix systems administration
Networking experience and knowledge of cabling best practices
Hardware architectures knowledge and troubleshooting experience
Experience with system management tools and client/server environments
Highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems
Greatly developed problem analysis and critical thinking experience
Proven customer obsession track record
Experience in hiring skilled technology workers
Bachelor's degree or better in an computer science, engineering or software development discipline

Director, Data Center Operations Resume Examples & Samples

Technical Operations Leadership –Manage the critical infrastructure to achieve 100% uptime in accordance with customer SLAs. Identify and manage design risks in the portfolio; develop remediation plans where required. Provide input to design teams for future data center development, vendor/product selection, commissioning standards, etc. Provide technical leadership in the case of incidents and events impacting any critical systems. Interface with customers when appropriate during events and post-mortem
Global Program Management - Develop and implement operating standards for all facets of data center operations management, including critical facilities management, operations infrastructure management, and data center security. Ensure consistency across the portfolio
Monitoring Tools & Systems – Sponsor/Owner of plans to upgrade controls and monitoring solutions, including the DCIM platform and customer portal. Partner with Network & Technology teams to deliver and standardize these solutions across the portfolio
Manage the energy procurement strategy for the data center portfolio. Negotiate contracts with power providers. Develop green power programs and efficiency improvement plans
Talent Management – Lead a team of data center managers and underlying staff in the critical support groups (critical facilities, infrastructure technicians, security, etc.). Develop a bench of technical talent within the organization
Financial Performance - Evaluate efficiency of the operating model and leverage outside resources where required. P&L responsibility at the operating level
Customer – Empower the operations team to provide excellent customer service and appropriately address any customer issues; support sales efforts and ongoing customer relationship management efforts
Expansion – Participate in the due diligence and integration of expansion opportunities, including greenfield development, mergers and acquisitions
10+ years of critical facility experience in the data center environment
Excellent knowledge of complex electrical systems including UPS and standby power systems
Excellent knowledge of complex mechanical systems including water towers, chillers, high volume air handling units and water systems
Excellent knowledge of controls and monitoring systems including BMS, CMMS, SACS, DCIM
Experience managing a portfolio of 3rd party colocation data centers
Experience developing and implementing regional and/or global operating standards
Experience managing support vendors and contractors on a regional and/or national scale

Data Center Operations Manager Resume Examples & Samples

Ensure Data Centers are maintained at all time based on OCLC’s Data Center standards
Creation and maintenance of Data Center standards documentation
Train and Educate staff members on OCLC Data Center policies and SOP’s
Facilitate Data Center space allocation and documentation
Work with IT managers and other business leaders to coordinate projects, manage capacity and optimize performance, reliability, and efficiency
Collaborate with Facilities team to ensure all Data Center tasks are completed as scheduled
Overseeing and directing sub-contractors making repairs to or performing preventative maintenance on all Data Center systems
Troubleshooting and diagnosing equipment failures and make provisions for necessary repairs
Physical security approval, audit, and control
Provide support for annual audit and inspection of each facility
Asset management across all locations
Tenant management
Position requires 24x7x365 on-call availability
Minimum of five years of related experience working in a Data Center, NOC or similar environment
Solid Understanding of Critical Electrical and Mechanical / HVAC equipment (UPS, Generators, Switchgears, PDU's, CRAC Units, Chillers, etc.)
Demonstrated expertise in verbal and written communications
Knowledge of Windows, MS Word, MS Excel, PowerPoint, and data base management systems
Demonstrated willingness to work non-standard days and hours as required
Ability to manage complex situations during off management hours - single point of contact
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids

Data Center Operations Lead Resume Examples & Samples

Strong people and team management skill
Good communication skills and able to engage at all levels
Degree holder with 10 years of IT experience with at least 5 years in Data Center operations domains
Strong knowledge of Data Center facility management is preferred
Possess strong technical competency to coach and provide guidance to the team
Experience in performing root cause analysis of production problems and provide quick service recovery if required
Able to mutli-task and have the can do attitude
Understanding of IT financials
LI-EL

Data Center Operations Specialist Resume Examples & Samples

Data Centre certification, e.g. BICSI DCDC, Cnet CDCMP/CDCDP/CDCEP/CDCAP or similar
Diploma in Health, Safety and Environment (HSE), fire fighting and warden duties
3+ years of experience managing medium to large Data Center sites in enterprise, hospital, military or similar high availability environments
A very good understanding of mission critical mechanical/cooling systems and electrical systems used in a Data Center environment including transformers, generators, main switch gear, UPS, ATS/STS, PDUs, chiller plants, air handling units, CRAC units, fire suppression, IP-CCTV, intrusion detection and building management systems
Driver’s license B
Clean criminal record
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Strong written and oral communication skills in both Danish and English

Data Center Operations Technician Resume Examples & Samples

Understand, troubleshoot, and fix broken servers and network devices when needed
Collaborate with the team to deploy new servers, cabinets, power, cooling, and other datacenter infrastructure requirements
Document and detail all work and implementations to share with the team
Help to develop and implement global datacenter standards
Use company applications to maintain proper tracking of all service requests
Communicate with other technical departments globally
BS or BA in IT
Understanding of computer components and their functionalities
Understand basic network principles
Experience or knowledge with electrical and cooling principles is a plus
Ability to lift/move 30lbs+ of equipment on a daily basis

Data Center Operations Resume Examples & Samples

Conduct Day-to-Day Business as usual support for the JPMorgan Operations as site network, DCO, and voice support
Resolve/Monitor routine incidents, end-user requests, and escalations as appropriate
Conduct media management to ensure that all media is properly validated, tracked, disposed throughout its lifecycle, and to perform disposal of unused and decommissioned assets when need
Works with Global/Regional Technology team to resolve issues on regionally-managed infrastructure end-to-end
Works with Global/Regional Technology team to maintain, develop, improve, and standardize Data Center procedures
Promote training across local Technology staff and other of the client's data centers to enhance the working environment of the staff and provide redundancy of the staff
Performs analysis and initiate corrective action for operating problems. Document and track problems to the appropriate designated person in accordance with the procedures
Monitors the inventory to support processing activities and to ensure all the Data Center document/records are current
Associates degree in Computer Science
Good command of both speaking and writing English
Ability to share idea, teach and adapt to concepts
Ability to learn multiple and complex platforms, both computer and network computer environments

Data Center Operations Manager Resume Examples & Samples

Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management
Ensuring effective and efficient management of day to day 24x7 Datacenter Operations
Manage/Improve the workflows and throughput for data Centers Operations
Become a subject master in Data Center Operations
Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s)
Play a key part in innovation and driving automation within Data Center Operations
Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience
Management of large scale events in the Datacenter(s)
Part of an on-call rotation for Datacenter Issue escalations
Vendor management/monitoring vendor performance
Ensuring his/her Data Center is compliant with all relevant security policies and procedures
Minimum 3 years of people management experience with direct reports as their performance manager
Knowledge of server hardware maintenance/troubleshooting across multiple server vendors
In-depth knowledge of Linux/Unix, Network and Storage systems
In-depth knowledge and experience of change / incident management
Solid data mining / analysis skill
High literacy in security and customer data protection
Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
Fluent English verbal and written proficiency
Project Management skill
Knowledge and / or experience of Power, Cooling & Facilities Engineering inside a data center
Knowledge and / or experience of logistics
Knowledge and / or experience of physical - IT security
Experience with capacity planning, preferably at a server and data center level
Experience with major Networking manufacturer equipment in an enterprise environment
Data Center related certification - CDCP/S/E, CDCMP/TP
Linux/UNIX certification and/or administration experience
Network certification - CCENT/CCNA, Network+
Storage systems experience

Data Center Operations Intern Resume Examples & Samples

Monitor network devices & tools and identify process improvement opportunities
Review and update network operation process and procedure documentations
Review daily network requests; makes assignment of standard changes for expedited implementation
Maintain inventory of hardware & network devices in both local & remote locations
Audit off-site data center & offices for CMDB updates, support, & maintenance
IPAM database consistency check, identify and map IP allocation
Maintain network lab for critical change testing
Maintain periodic report on OS & Security Compliance, EOL, EOS, and Device critical alarm
Maintain and update of network diagrams
Candidate for a BS/BA degree with Technical and/or Liberal Arts background
Academic excellence, achieving a 3.0+ overall GPA
Detail-oriented, able to multi-task and prioritize
Must have a strong work ethic with demonstrated business acumen
Proficient in Microsoft Office (Word, Excel, Visio)
Understanding of network cabling & inter connectivity of LAN/WAN
Familiar with common networking concepts on Router, Switch, Firewall, Load-Balancer and WAN Optimization
Proficient in TCP/IP and knowledge on routing protocol
Understanding of network management tools such as Tufin, Solarwinds, JunOS Space, NetMRI is Plus
Knowledge in Incident, Problem and Change Management process is Plus
Certification in Network technology, Security and ITIL is Plus

Data Center Operations Site Manager Resume Examples & Samples

Proven knowledge in facilities infrastructure including batteries, power distribution, generators, UPS systems
Experience in supply chain and logistics processes
Employee development thru mentoring and leadership

Data Center Operations Manager Resume Examples & Samples

Responsible for Managing capacity and sustaining related projects throughout the Data Center
Experience with Linux and hardware systems support in an Internet operations environment
4+ years of managing cross-functional relationships with internal and external stakeholders
Should have an understanding of enterprise level networking and storage equipment installs
Must possess time and project management skills

Data Center Operations Manager Resume Examples & Samples

Responsible for Managing sustainability and capacity related projects throughout the Data Center
Understand and debug network, hardware, and Linux OS related issues
Drive specifications for tools that facilitate deployment and decommissioning of server hardware at scale
2+ years of managing multiple projects within the same time schedule

Data Center Operations Engineer Resume Examples & Samples

Operate and maintain mechanical and electrical equipment
Able to work a 12 hour shift (rotating 3 to 4 day work weeks)
Technical (Military/ Trade School) training and/or relevant experience
Solid leadership and organizational skills

Data Center Operations Technician Resume Examples & Samples

Processes all incoming and outgoing data and reporting for assigned clients within expected timeframes. Ensures data issues are addressed in a timely manner
Analyzes, identifies and corrects issues or problems encountered during processing. Reviews processes for improvements. Investigates data issues. Analyzes and interprets data
Maintains effective communications and builds rapport with internal and external customers. Notifies supervisor and appropriate departments of issues with client data. Provides timely information to the clients regarding their data and processes
Covers additional assigned tasks while a team member is out or needs assistance. Ensures documentation is up-to-date and easy to follow
Responsible for the efficient operation of all master console station activities
Coordinates the efforts of all functions to complete scheduled jobs in a timely manner
Documents all problems (hardware, application, facility, etc.), takes corrective action as required and reports these occurrences to appropriate management
1 to 3 years of experience in a process oriented environment
Understanding of relational data models; SQL knowledge is a plus
Proficient in Microsoft Office products, including Word, Excel and Outlook
Strong planning and organizational skills: Able to handle tight schedules, follow chronological procedures, and process information quickly and accurately
Attention to detail and strong critical thinking skills: Able to interpret data, collect data, establish facts, draw conclusions and make recommendations
Ability to work individually as well as with a team. Willing to contribute to the team by offering assistance and asking for assistance
Associate’s Degree or equivalent experience

Data Center Operations Technician Resume Examples & Samples

Monitors the production environment
Has a basic understanding of JCL, operating systems, production control and job scheduling packages
Able to use operating systems and utility software, such as MVS, CICS, ZEKE, CA1, FDR, TSM (Tivoli System Monitor), UNIX, and Remedy
Monitors the production environment via consoles in accordance with standard operating procedures, established routine, or under supervision
May assist in restart jobs; may consult technical staff when the cause of the problem is not apparent
Continuously observes equipment operation and reports deviations or malfunctions
Assists in maintaining records to supplement logs, including problem documentation, actions taken, file identification and similar data
Familiar with printer operations
May assist and help train lower level operators
Performs related duties as assigned or requested

Data Center Operations Analyst Resume Examples & Samples

Mainframe console operations, monitoring, trouble shooting based on documentation and escalation and notification as required
Midrange server monitoring, trouble shooting based on documentation and escalation and notification as required
Network systems monitoring, trouble shooting based on documentation and escalation and notification as required
Monitoring the Data center Environmental monitoring devices and resolve or escalate as required
Monitoring the Data Center Storage devices, trouble shooting based on documentation and escalation and notification as required

Data Center Operations Senior Associate Resume Examples & Samples

Identifies, isolates, and resolves problems. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems
Understands and manages problems utilizing defined problem and change management policies and procedures
Conducts periodic inspections of assigned data centers to ensure production and data center logistic policies are being met
Responsible for rack assignments, assembly, installations and moves
Responsible for capturing and reporting metrics to leadership
Responsible for controlling data center inventory
Communicates provisions of data center policies to the corporation and facilitates customer understanding of processes and procedures

Director of Data Center Operations Resume Examples & Samples

Maintain relationship with Facilities Management and Data Center IT staff to update work orders (tenant and preventive maintenance) in Angus
Develop/administer capital and operating budgets with Facilities Management and Data Center IT staff
Manage the Data Center within parameters of the budget and any and Data Center IT business plans
Assist Facilities Management and Data Center IT staff in the day-to-day financial transactions, selection, administration, and evaluation of suppliers and contractors
Professionally represent Facilities Management while adhering to the terms and conditions of the management agreement
Accurately, on a timely basis, communicate the Data Center’s needs and requirements to the assigned Facilities staff
Reduces operating expenses while maintaining or enhancing the quality of the services provided
Screen, hire, supervise and coordinate training activities for the engineering staff
Maintain ongoing Data Center contact/relations program to constantly assess needs and help assure problems are being met promptly and to the satisfaction of the and Data Center IT staff and the owner
Meets the needs of the Data Center and their lease agreements
Maintain compliance with all Data Center IT and Facilities Management personnel policies and procedures
Monitor and oversee plant operation, note standard and non-standard conditions and know when to seek assistance from outside vendors
Assure all equipment is operated and maintained within the manufacturer’s specifications and the operating guidelines of the property
Execute routine preventative maintenance programs in the face of interruptions
Operate and use necessary manual and power-driven tools
Prepare and update any Engineering reports and provide a copy to Facilities Management and Data Center IT
Respond appropriately to and assist emergency response personnel, at any time when on duty or on call
Communicate about practical building systems (HVAC, maintenance, etc.) issues
Overall communication style must be proactive and persuasive, as well as responsive
Take initiative on problems and special needs of the Data Center
Additional duties as assigned by the Facilities Management team and Regional Director of Engineering
At least 10 years of experience with the operation of large Central Plants is essential
Minimum of 10 years of building operations supervision with at least 5 or more employees is essential
Minimum of 5 experience supervising personnel in the operation and maintenance of Data Centers with critical MEP systems
Tier III experience
CFC Universal Certified, AED/CPR Certified, and OSHA 10 hour Certified
Maryland 1st Class Stationary Engineers License or equivalent
CEM/CPE Certified, preferred
Proficient in Outlook, Word, and Excel, preferred
May be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments)
May require shift work and/or on call duties
Must be able to lift and carry objects of up to 50 lbs. for distances of up to 30 ft
May be required to climb ladders and stairs
Must be able to handle multiple projects, changing priorities and a continually heavy workload

Data Center Operations Technic Resume Examples & Samples

Under direct supervision, collects and monitors network traffic data to support capacity planning, routing, switching and load balancing, and supports the day-to-day provisioning and maintenance of network services
Has developed proficiency in a range of processes or procedures through job-related training and considerable on the job experience
Applies experience and skills to complete assigned work within own area of expertise
Acts as an informal resource for colleagues with less experience
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles
Plans own time and resources appropriately and in advance
Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities
Develops basic understanding of technical discipline, answering basic questions pertaining to a specific area of expertise
Seeks opportunities to build functional skills and technical expertise; gathers feedback from senior associates
Applies basic functional and technical knowledge, in addition to organizational and IT standards, techniques, and procedures when completing work
Documents basic problems and the steps necessary to implement the solution
Applies basic solutions to problems
Collects information to analyze basic problems and identify their origin
Completes responsibilities to procure and distribute technology assets, following standard policies and procedures
Begins to develop rapport and relationships with customers by actively listening, resolving issues, recognizing when customers are dissatisfied, and ensuring needs have been addressed

Senior Engineer, Data Center Operations Resume Examples & Samples

Vehicle required with the ability to travel between data center sites: NY2, NY4, NY5 (Secaucus) Weehawken, Carteret and New York City
Maintain integrity of global data centers, on site and with remote hands
Rack and cable servers and other networking equipment, complete detailed documentation of hardware inventory and circuits
Locally administer Windows/Linux servers and various Cisco, Arista, Juniper network equipment
Troubleshoot server and network hardware, TCP/IP Configuration of DRAC/iLO/PDU remote management
Strong personal initiative, consistently responsible for critical deliverables
Excellent teamwork, often consulted by other team members and groups. Actively involved in training and mentoring new team members
Ability to prioritize work efficiently without direct guidance from management
Maintain access control lists and check access reports daily
Maintain the ‘process and procedure’ documentation relating to all aspects of data Center operations
Ensure up to date shift logs are kept at all times
To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s
Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.)
Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained
Ensure recorded details of all hardware installations, moves or changes are correct
Ensure that all records are updated following any installations, moves or changes
Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately
Regularly audit the Data Centers & Data Center records

Data Center Operations Manager Resume Examples & Samples

Work with the Service Providers to deliver the infrastructure solutions, enforce applicable policies, and ensure compliance with business and technology strategy
Work with the Service Providers to identify changes needed in the infrastructure / technology configuration; identify current and projected limitations
Effectively manage the Service Providers to ensure consistent, high quality infrastructure, timely setup / maintenance of needed technology, customer service and satisfaction
Lead the Data Center support team both on and off shore to ensure consistent delivery of supported services
Assess and approve of proposed changes affecting Data Center supported infrastructure
Work with business / IS Leadership to understand and forecast infrastructure technology demand including transaction and data volume and timing
Provide input for the appropriate infrastructure configuration to support the business / technology architectures
Participate in technology / project planning sessions and ensure clear understanding / feasibility of any relevant implementation milestones from the perspective of infrastructure readiness / change
Manage the relationship with the client managers, ensuring that any needed / approved technology infrastructure changes are scheduled and implemented
Ensure adherence to incident, change, and problem management processes for the entire support team
Identify opportunities to save costs / more effectively manage assets and escalate the opportunity to IS Leadership
Manage multiple infrastructure setup / maintenance projects concurrently
Ensure communication of any applicable procedure changes to key stakeholders impacted by the change within the business / IS community
Manage technology infrastructure transformation initiatives, as applicable
Ensure proper financial management of the infrastructure supported including interacting with support vendors as required for successful delivery of contracted services
Identify and define processes necessary to manage and support infrastructure
Develop and manage the IT capital plan impacting the domestic US locations
Ensure operational metrics are appropriately defined and reported consistently
Manage business continuity and disaster recovery planning and execution. Ensure all Clorox vendors adhere to the Clorox plan and provide information to validate their own plans
Establish and maintain relationships with key contacts
Build collaborative relationships with IS Leadership and work in close coordination with them to ensure infrastructure readiness according to planned implementation / release milestones
Participate in and support process improvement initiatives
Partner with various governance groups to understand and provide input to various business and technology decisions
Be an active voice in the project process to ensure that projects impacting the supported areas take into account all support needs
Participate in the use of knowledge management processes and tools
Share / leverage successful products, processes and best practices across the technology organization
Proactively support knowledge sharing within the technology organization, business and IS Leadership teams
Refine and enhance tactical methodologies and / or standards
10 -- 12 years of IS management or related experience
Proven time management skills (organization and prioritization)
Proactively manage individual workload while driving team deliverables
Ability to quickly learn and adapt to changing requirements of a support organization
Experience at managing significant change
A collaborative management style with the ability to build partnerships both internally and externally
Ability to work with different cultures with a diverse workforce and customer base
Coaching and people management skills
Flexibility and open-mindedness
Well rounded understanding of technology, operations and business processes
Re-engineering / process improvement experience, leading and coaching quality improvement projects
Strong problem solving and analytical capabilities
Experience leading/participating in geographically distributed and culturally diverse work-groups
Knowledge of sourcing methodologies and operating models, and working with professional services firms
Understanding of CMM / Six Sigma and other relevant methodologies and tools
Strong influencing / negotiation skills

Data Center & Operations Lead Resume Examples & Samples

Maintain working partnerships at all levels of the DSS organization (strategic, tactical, and operational) in order to cohesively design, implement, and maintain networks, systems, applications, and technology within the enterprise
Develop a formal communications plan in accordance with the PMP that ensures communication and collaboration efforts achieve success
Maintain relationships with third party vendors and contractors to ensure technology roadmaps are part of the overall data center operations lifecycle management plan
Support enterprise architecture plans and technology roadmaps and continually evaluate business cases for new technologies in the enterprise
Maintain awareness and transparency (i.e. integrated dashboard solution) on service level agreements and performance measurements within the task
Develop, update, and maintain a rigorous Lifecycle Management Plan (LCMP) for all task area equipment, software, and hardware in coordination with Asset Management
Network support includes engineering, operations, maintenance and administration, and security for environment consisting of NIPR, SIPR, JWICS, NATO, Insider Threat internal and an FBI network
Must possess a Bachelor's degree. Note: Additional relevant experience may be considered in lieu of the degree requirement
14+ years of experience managing Data Center Operations
Experience managing a team (10 or more personnel) performing Network Support, Server and Storage Administration, and Disaster Recovery requirements
Experience supporting a geographically dispersed network infrastructure
Experience using the Risk Management Framework
Possess active/current TS clearance (or active within the past 2 years) with SCI eligibility
Experience overseeing the execution of complex technical projects
Experience in deploying and operating secure systems

100

Data Center Operations Lead Resume Examples & Samples

Work closely with the DCO IT staff in overseeing the development, integration, maintenance, and operation of IT infrastructure systems and services
Oversee and manage staff who perform and support systems engineering, network and computer room operations, telephone services, computer equipment maintenance and inventory program, and software license and management programs
Lead a team who perform all related data center support activities and services, including identifying, preserving/storing, and protecting equipment and assets. Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services. Lead data center projects and activities to ensure they are delivered to meet the requirements
Oversee the day-to-day operation of the IT infrastructure
Work with IT operations and assist with anticipating problems, events and incident management, change management, and problem management
Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices
Review policy and procedure and ensure all IT systems and services are remain in compliance with government policies and guidelines
10+ years experience in infrastructure support and network operations. Bachelor’s degree in a related field
Experience managing a team performing Network Support, Server and Storage Administration, and Disaster Recovery requirements
Experience in life cycle enterprise vulnerability management
Experience with data center modernization
Able to respond to data center problems resulting from catastrophic events, incident response and power outages and assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs
Experience in Server Virtualization; Server Consolidation; understanding in managing Cloud Environments and be able to assist with moving applications, web sites and services to the cloud environment
Experience with infrastructure components, including but not limited to: Microsoft Server 2008 R2 & 2012 R2, Linux and UNIX, NetApp data storage, Active Directory and GPO management and design, Virtualization (VMware), and cloud services
Experience overseeing the execution of complex technical projects is desired
Experience in deploying and operating secure systems preferred
Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements
Must have strong written and verbal communication skills and be able to present information to both a technical and non-technical audience
Must be a US citizen and hold an active Top Secret clearance with SCI eligibility
Experience in lifecycle enterprise vulnerability management
Experience supporting a geographically dispersed network infrastructure with multiple classification levels (e.g., NIPR, SIPR, JWICS)
Experience executing requirements using the Risk Management Framework
Experience deploying and operating secure systems in the DOD

101

Data Center Operations Lead Resume Examples & Samples

The Candidate must possess a Top Secret (TS) clearance with eligibility to be cleared at the Sensitive Compartmented Information (SCI) level
Experience managing a team of 10 or more personnel performing Network Support, Server and Storage Operations and Administration, and Disaster Recovery requirements
2+ years of supervising or leading teams or projects
Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or a Masters with 3+ years of prior relevant experience
Experience overseeing the execution of complex technical projects in the areas of IT infrastructure migration and cloud-based adoption

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