Director, Regional Operations Resume Samples
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Director, Regional Operations Resume Samples
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EH
E Huel
Evelyn
Huel
63874 Jerde Villages
Los Angeles
CA
+1 (555) 576 4846
63874 Jerde Villages
Los Angeles
CA
Phone
p
+1 (555) 576 4846
Experience
Experience
Phoenix, AZ
Director Regional Operations
Phoenix, AZ
Bashirian, Ferry and Kuvalis
Phoenix, AZ
Director Regional Operations
- Collaborates with FVC Operations management and executives in the development and implementation of regional and facility-specific business plans
- Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians
- Conducts and ensures the completion of performance reviews
- Participates in the development of regional strategic plans, goals and objectives ensuring alignment with those of the division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives. Implements facility-specific and region quality goals and action plans in order to achieve FMCNA quality standards
- Provides strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit(s)
- Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
- Collaborates with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization
Chicago, IL
Director, Regional Operations
Chicago, IL
Runolfsson LLC
Chicago, IL
Director, Regional Operations
- Provide ongoing support to the business development function to retain and recruit independent stores into Drug Trading Banners and Merchandising Programs
- Perform general clerical work such as filing, copying, mailing, etc
- Work closely with store owners & regional operations to identify & address areas to improve the delivery of pharmacy services
- Operationalize annual work plans in accordance with business budgets to ensure timely completion of financial and operational objectives
- Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results
- Review and recommend operational processes to ensure outstanding customer service to the independent store network
- Collaborates with regional distributive services and functional teams to support store operations and to execute regional and zone initiatives
present
San Francisco, CA
Regional Director of Operations
San Francisco, CA
Littel, Champlin and Vandervort
present
San Francisco, CA
Regional Director of Operations
present
- Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions
- Provides leadership and support to Regional and Sr. Management to develop strategy for expansion of business
- Engage in regular performance management activities of staff to include selection, coaching, cross-training, evaluating performance, etc
- Serve in a senior strategic and administrative role for all philanthropic programs conducted by Providence Health & Services/Providence Foundations in Oregon
- Evaluates and analyzes office functions and makes suggestions for improvement
- Provides recommendation for improved systems and procedures and increased efficiency of operations in assigned care center
- Uses Company recognition framework to celebrate client achievements, performance and personal events
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Northeastern University
Bachelor’s Degree in Business
Skills
Skills
- Basic knowledge of contracts
- Solid knowledge of information technology
- Solid knowledge of accounting and budgeting
- Expert organizational and planning skills attention to detail productive without compromising quality
- Expert ability to work under pressure to meet deadlines while managing internal customer and employee’s expectations and resetting accordingly
- Expert ability to multi-task, and analyze and solve problems
- Basic skills in Microsoft Word, Excel and PowerPoint
- Expert ability to provide customer service and support
- Expert ability to manage/supervise people including solid delegation skills, effectively deals with complex personnel issues, and effectively coaches and mentors direct reports
- Expert interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
15 Director, Regional Operations resume templates
Read our complete resume writing guides
1
Regional Director of Operations Resume Examples & Samples
- Union experience as well as experience with multi-specialty practices
- Master's in health or business administration
- Minimum of 5-7 years of management experience in an ambulatory setting
- Experience managing staff greater than 100 employees
- CMPE or FACMPE in the American College of Medical Practice Executives
- 7-10 years of management experience in an ambulatory setting
2
Regional Director of Operations Resume Examples & Samples
- Builds relationships with key decision-makers in existing Licensees
- Collaborates with related functions such as design, development, contracts, operations, finance and logistics to ensure that team efforts are aligned with overall business objectives
- Defines and communicates the process, and ensures effective opening of new licensed locations
- Helps to remove barriers and ensure that field partners receive needed support services such as marketing promotions, optimum product offerings, customer service support, and new technology tools and processes to increase productivity
- Oversees the servicing of existing licensed locations to ensure customer satisfaction and sales growth. Participates in periodic business reviews with customers and provides feedback to leadership and regional teams
- Building and leading field teams (5 years)
- Financial management (5 years)
- Multi-unit management in restaurant or retail environment. (5 years)
- Ability to build long-term business relationships
- Ability to build and develop teams
- Financial management skills, including analysis of profit and loss and return on investment
- Ability to execute business plans and meet sales objectives
3
Senior Regional Director Stores & Operations Resume Examples & Samples
- Subject Matter Expert on all operational best practices and reporting
- Coach and train market leadership teams to ensure operational best practices are followed
- Design and implement innovative initiatives which drive growth, profitability, and productivity and measure their effectiveness
- Support store teams in forecasting sales and creating effective schedules that capitalize on productivity and support a consistent customer experience
- Provide input to Store Strategies and Business Solutions and Field Finance business partners on short-term and mid-term sales forecasting
- Collect and analyze data to identify future opportunities for productivity and profitability
- Provide feedback on opportunities for improved labor allocation
- Establishes common framework for reviewing and responding to business levers to support Store VPs in their approach
- Assesses and analyzes key business metrics and advises leaders accordingly to support business goals
- Assist VPs by telling a story with the data which identifies opportunities
- Inform localized strategy in partnership Market Leader and other specialty partners to prioritize work and drive results
- Quickly shifts gears and makes accurate decisions even when limited information is available
- Supports the execution and leadership of sales and growth strategy
- Drive and lead actions that deliver sales growth
- Partners and delivers upon strategies to deliver authentic and exceptional customer experience in all stores
- 7+ years of finance and or store operations experience
4
Director of Regional Operations Resume Examples & Samples
- Management & Coaching
- At least 5 years of work experience in business and/or operations, including a minimum of 2 years of senior management experience in a high-growth, entrepreneurial charter school environment or a similar organization
- Bachelor’s degree required; MBA or other advanced certification strongly preferred
- Demonstrated passion for and commitment to the support of high-performing schools strongly preferred
- Demonstrated success leading financial oversight and budgetary tracking to support strategic growth, a plus
- Demonstrated ability to lead multiple high-profile and complex projects simultaneously and a strong ability to multi-task, prioritize effectively, and manage time well to accomplish goals and drive change
- Successful candidates will be
- Self-motivated with the ability to thrive under pressure and meet multiple deadlines
- Team-players capable of working both collaboratively and independently
- Able to effectively manage other people, both directly and indirectly
- Highly organized and resourceful, with strong attention to detail
- Proactive, continually looking for ways to avert problems and improve systems
- Outstanding communicators (written and oral) with highly developed interpersonal skills
- Articulate, with a professional demeanor and strong self-confidence and initiative
- Flexible, creative, and collaborative with a sense of humor and unquestioned commitment to KIPP DFW’s mission and values
- Long periods of standing and sitting and have the ability to lift items up to 25lbs. is required
- Requires normal/corrected vision and hearing
- Position will require travel
- Periodic participation in activities to support the KIPP Team and Family is required
- Position will have periods of extended work week hours, which is required to support both the ongoing development of the region and the delivery of high quality education for all students
5
Director, Regional Operations Resume Examples & Samples
- Develop sound strategic initiatives to ensure strong on-going relationships with banner members, responsive to the business and marketplace needs
- Operationalize annual work plans in accordance with business budgets to ensure timely completion of financial and operational objectives
- Review and recommend operational processes to ensure outstanding customer service to the independent store network
- Collaborate with VP Operations in order to facilitate and maintain the profitability of our banner store network appropriately
- Work closely with store owners & regional operations to identify & address areas to improve the delivery of pharmacy services
- Work with the Retail Banner Group to enable pharmacists to maximize business opportunities, both pharmacy and front of shop
- Negotiate member agreements in a timely manner, in accordance with established parameters, balancing member needs with business needs
- Assist where necessary in the new store planning process as well as any major renovation projects to ensure timely completion and smooth transitions in store operations
- Manage the implementation and ensure adherences to uniform processes and disciplines across the entire region and maintain store-to-store consistency
- Supporting the VP Operations and business development function in the development and implementation of marketing programs such as, but not limited to, pricing strategies, Private Brand & Private Label products and flyer programs to sustain market positioning
- Provide leadership to all staff within the department, ensuring that all objectives are understood; resources are utilized efficiently; and staff motivation remains high, while complying with all Company policies and programs
- Coach staff to maximize the effectiveness of the team; and take appropriate action in recognition of outcomes, both favorable and unfavorable
- Provide ongoing support to the business development function to retain and recruit independent stores into Drug Trading Banners and Merchandising Programs
6
Regional Director of Operations Resume Examples & Samples
- Ten (10) years progressive healthcare experience, with at least five (5) years in an ambulatory surgery environment
- Development and operations experience at the senior management level in an ambulatory surgery center preferred
- Demonstrable success developing excellent working relationships with physician partners and other facility owners
- Experience managing multiple sites/locations
- Sound financial management and business planning experience
- Must have the demonstrated knowledge and interpersonal skills necessary to tactfully direct the efforts of diverse health professionals to meet patient and physician needs
- Demonstrated ability to work cooperatively and effectively with others including management, senior management, and governing bodies, physician partnerships, and other owners
- Extensive knowledge of financial reporting, analysis and ASC reimbursement
- Considerable knowledge of regulatory, licensing, certification and accreditation requirements
- Ability to make fiscally sound decisions that reflect corporate SSCD philosophy
- Adaptability to work with a large corporate environment
- Must be a flexible, creative individual who is open to change
- Capacity to perform under deadline pressure and handle multiple sites and projects simultaneously
- Ability to act upon difficult decisions to drive desired changes, as well a capability to lead, guide and promote a sense of shared purpose within the ASC team
- Excellent documentation and communication skills required
- Advanced computer skills required
7
Regional Director of Operations Resume Examples & Samples
- Ten (10) years progressive healthcare experience, with at least five (5) years in an ambulatory surgery environment and/or 5 years in surgical hospital environment
- Development and operations experience at the senior management level in an ambulatory surgery center and surgical hospital preferred
- Extensive knowledge of financial reporting, analysis and ASC/Hospital reimbursement
- Ability to act upon difficult decisions to drive desired changes, as well a capability to lead, guide and promote a sense of shared purpose within the team
8
Regional Director of Operations Resume Examples & Samples
- Bachelor’s degree required; advanced degree in business, management, economics, finance, education or related field is preferred
- Minimum of 7 years relevant experience in education, non-profit, and/or business, preferably with management and operating experience
- A passion for the mission of KIPP Baltimore
- Strong work ethic, entrepreneurial spirit and flexibility to accommodate a high level of responsibility, multiple priorities and changing environment
- Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to juggle multiple deadlines and tasks. Detail orientation is a must
- A healthy measure of the character traits we value: zest, grit, hope, love, social intelligence, gratitude and a sense of humor
- Stakeholder Management:Develops strong, trusting, respectful relationships with others and has a track record of building relationships across teams. Demonstrates honesty and integrity
- Communication:Excellent written and verbal communication skills with keen attention to detail and strong organizational skills
- Critical Thinking & Problem Solving:Gathers information from different sources; sifts through complexity; and proposes relevant solutions
- Continuous Learning:Intellectual curiosity and a desire to seek opportunities and make use of successes, failures and data to learn and improve
- Achievement Orientation:Demonstrates results and the ability to sustain and persevere through significant challenges to reach goals
9
Director of Regional Operations Resume Examples & Samples
- Develop comprehensive school start-up plans and processes to ensure coordination and alignment among regional and school teams
- Manage move-in timelines and logistics for schools moving into new facilities
- 10+ years of relevant operational experience; experience in K-12 education preferred
- Unquestioned integrity and commitment to KIPP’s mission and values
- Strong business acumen and analytical mindset, with ability to navigate a broad range of strategic issues and make data-driven decisions that balance the needs of multiple stakeholders
- Proven team leader and culture builder, who excels at building strong relationships with people from all backgrounds/roles
- Goal and results-oriented, with strong initiative, prioritization, and project planning skills
- Self-starter, comfortable in a fast-paced, entrepreneurial environment
- Excellent written and verbal communication
- Optimistic, positive and joyful
10
Regional Director Hospice Operations Resume Examples & Samples
- Minimum of 5 years relevant and progressive management experience to include at least 3 years experience in Hospice Management or Operations Management of similar type programs. Advanced Illness Management, Palliative Care or end of life care experience also preferred. Other home care based experience may be considered
- Minimum of 3 years experience in developing and operationalizing program monitoring tools and assessments to support improved performance and achieve goals
- Knowledge of Hospice Conditions of Participation and other regulations pertaining to the program
- Intermediate to advanced computer skills including WORD, EXCEL, and/or other common program management tools
- Ability to demonstrate communication, presentation, leadership, analytical and problem solving skills
- Demonstrated ability to lead and manage change through the use of interpersonal skills such as negotiating, collaborating a influencing
- Demonstrated ability to achieve results on both a strategic and operational level
- Demonstrated expertise in operations management
- Demonstrated experience with program evaluation and measurement
- Ability to identify and document business requirements for operational improvement activities
- Ability to be a strong and consistent mentor to staff and to use disciplinary process appropriately
- Strong interpersonal skills to navigate sensitive issues and conflicts with or among others, and respectively direct and reinforce staff efforts
- Excellent understanding of hospice care, palliative care services, AIM program, quality management and PI outcomes/benchmarking, infection control; good understanding of reimbursement patterns for Medicare and other payers; good working understanding of fiscal responsibilities, budget and financial reports. Knowledge of available healthcare and community resources appropriate for population served. Knowledge of home based clinical practice and risk management as applicable to population and setting
11
Director of Regional Operations Resume Examples & Samples
- Minimum BS/BA prefer science area of study
- Minimum 5 years of Clinical Research Experience or equivalent experience
- Minimum 5 years of direct management experience
- Commitment to and role model of DaVita’s values with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
- Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
- Demonstrated ability to create, refine, and manage new business processes
- Travel required, less than 50%
- Deals with confidential information and/or issues using discretion and judgment
12
Regional Director of CQV Operations Resume Examples & Samples
- Establishes credibility throughout the organization as an effective developer of solutions to business challenges
- Provides leadership and management to ensure that the mission and core values of the company are put into practice
- Spearheads the development, communication and implementation of effective growth strategies and processes for CQV and the company as a whole
- Collaborates with the executive management team to develop and implement plans for the CQV operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company
- Motivates and leads a high-performance CQV management team; attracts, recruits and retains required members of the team not currently in place including SMEs, Project Managers & CQV Specialists
- Acts as a partner for the Business Development team to meet sales, growth and market share objectives
- Design and implementation of appropriate CQV marketing strategies
- Fosters a success-oriented, accountable environment within the company
- As a trusted advisor & leader represents the firm with clients, and business partners
- Work collaboratively with management and staff to identify new clients and growth opportunities including acquisition of CQV vendors / competition
- Support project proposals
- Develop, monitor and report on operating costs within functional areas. Alert Sr. Management of cost and labor over run. Make recommendations and implements solutions to problems related to same
- Manage and support CQV Leads
- Maintains knowledge about the external environment as it relates to Life Sciences and Consumer Goods
- Presents at conferences and networks throughout the industry to promote Jacobs expertise in this field and the sector as a whole
- BS/MS in Engineering, Technical or Life Science Discipline
- Minimum 15 years Operations experience in managing line of business or office in the biotech / pharmaceutical industry
- Minimum 10 years’ experience in Commissioning, Qualification, Validation and Compliance in pharmaceutical industry; additional experience in goods and manufacturing industry a plus
- Extensive project management experience of small to large capital and international life sciences projects
- Demonstrated effective leadership, financial management and collaboration skills
- Sound technical CQV knowledge
- Experience working with organizational development for large operations in large organizational and/or functional business unit
- Must be results driven
- Must have excellent communication and presentation skills
- Excellent interpersonal skills and ability to interact with all levels of management / staff and clients
- Must be flexible and willing to travel, domestic and international, as necessary
- Competencies: Strategic Thinking, Business Acumen, Leadership, Technical CQV knowledge, Results Driven, Financial Management, Problem Solving/Analysis, Collaboration Skills, Presentation Skills, Interpersonal Skills
- Alternate locations within the region may be acceptable**
13
Director, Regional Operations Resume Examples & Samples
- Supervises eight (8) to ten (10) exempt and/or non-exempt full-time employees may also have part-time staff. Is responsible for assigning and scheduling work, training, appraising performance, and disciplinary discussions. Recommends promotions, transfers, salary action, interviewing and hiring, and terminations. Must understand and act on policies, procedures and goals while under limited managerial direction. Regularly makes decisions of responsibility involving evaluation of information. Decisions may require development or application of alternatives or precedents
- Expert ability to provide customer service and support
- Expert ability to multi-task, and analyze and solve problems
- Expert organizational and planning skills attention to detail productive without compromising quality
- Expert ability to work under pressure to meet deadlines while managing internal customer and employee’s expectations and resetting accordingly
- Expert ability to manage/supervise people including solid delegation skills, effectively deals with complex personnel issues, and effectively coaches and mentors direct reports
- Expert ability to manage inventory efficiently and effectively balancing the needs of the business, employees and customers
- Expert interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
- Expert ability to handle confidential, sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility
- Expert ability to set and balance short- and long-term goals and remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple metrics, projects and tasks simultaneously
- Expert ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
- Solid knowledge of accounting and budgeting
- Solid knowledge of information technology
- Basic knowledge of contracts
- Minimum of four (4) years directly related experience and four (4) years supervisory management experience required. In lieu of Bachelor’s Degree, minimum of eight (8) years’ experience in directly related field preferred
14
Regional Director of Operations Resume Examples & Samples
- Staff Management
- Records Management
- Facilities Administration
- Continuity of Operations: Supports the regional Chief Operating Officer to ensures Continuity of Operations (COOP) plans are in place and updated for all facilities within the Region
15
Regional Director of Operations Resume Examples & Samples
- Minimum of five years' experience at a Regional Director level or above
- Management of at least 50 locations with at least 5 direct reports
- Performance driven mindset with employee coaching and development experience
- Successful financial management experience including full profit and loss reports and budgets
- Demonstrated ability to implement internal field controls, policies, procedures and compliance
- Ability to exercise discretion, judgment, tact and poise in handling highly confidential information
16
Director, Regional Business Operations Resume Examples & Samples
- Develop a deep understanding of Equinix’s business strategy and how that overall strategy is implemented in different metros and data center assets
- Understand how Equinix data centers in the region fit into this strategy, and how the local competitive situation impacts pricing and fill rate
- Develop and drive five-year metro-level strategies including, but not limited to, competitive assessment, pricing, fill-rates and timing of capacity expansion
- Drive business cases for capacity expansions in existing buildings, new buildings and real estate acquisitions as conditions permit
- Work with Sales, Product Marketing and Commercial Solutions to define and communicate acceptable deal characteristics for each data center based on factors such as utilization, market rates, pricing, etc
- Manage deal approvals, pipeline deals and inventory holds
- Work with IBX Ops, Design and Construction to identify opportunities to increase capacity in our current IBX facilities in an effort to improve occupancy and ROIC
- Identify, evaluate and implement as appropriate other avenues to increase ROIC and maximize profitability
- Make or inform business trade-offs that require understanding of all of the above
- Work with a broader business operations unit consisting of engineers, financial experts and business process leaders to oversee Equinix Americas’ business
- Finance, mathematics, science or engineering background or relevant industry experience
- Understanding of the colocation competitive space
- A minimum of 10 years’ experience
- Track record of improving the P&L for a product line or business unit through improvements in operational processes and sales strategies
- History of using strong communications skills across multiple departments
- Solid presentation, analytical and communication skills; experience packaging financial and operational data in an executive manner focused on driving business decisions
- BA/BS degree, MBA or similar required
17
Regional Director of Operations Resume Examples & Samples
- Performs assessment of administrative systems and procedures and provides written and verbal report of findings
- Works under the direction of the AVPC and AVPO on assigned care center identified problems and deficiency resolution
- Identifies educational needs based on care center assessment, or the care center’s stated needs, and conducts in-services as appropriate
- Communicates to AVPC and AVPO any compliance concerns identified with the Medicare Conditions of Participation and ACHC accreditation
- Serves as a liaison among the governing body, professional advisory group, and professional and business staff
- Ensures evaluation of all agency programs and staff
- Communicates with Corporate Compliance any reportable findings or issues identified in a care center that would potentially put a patient or the Company at risk
- Provides recommendation for improved systems and procedures and increased efficiency of operations in assigned care center
- Coordinates and supervises orientation related to documentation and quality improvement for new administrative employees
- Works with AVPC and AVPO to provide new Directors of Operations orientation and ongoing training
- Assists with temporary coverage of the Director of Operations role as needed
- Assists with the interview process and orientation of new administrative employees as requested by AVPO and VPO
- Monitors the fiscal condition of the agency and ensures adequate resources
- Assists in investigation and resolution of complaints. Advises administrative staff on personnel matters when assigned to a care center
- Evaluates and analyzes office functions and makes suggestions for improvement
- Promotes a spirit of cooperation and teamwork while working in group settings
- Current, unencumbered license to practice as a Registered Nurse, in state of residence and/ or has training and experience in Health Care Administration with at least four (4) years of administrative experience in Medicare Certified Home Health Care, 2 of which in the capacity of a Manager or Director of Operations
- Working knowledge of Home Health Federal, State, and ACHC regulations and reimbursement
- Expertise in personnel management, leadership, and financial management
- Expressed interest in details of documentation and quality
18
Regional Director of Operations Resume Examples & Samples
- Nurse Licensure Compact (NLC) documents the following: The mutual recognition model of nurse licensure allows a nurse to have one license (in his or her state of residency) and to practice in other states (both physical and electronic), subject to each state’s practice law and regulation. Nurses must legally reside in a NLC state to be eligible to have a multi-state license
- Minimum of two (2) years of home health experience
- Demonstrates knowledge of Federal, state, local and ACHC regulations
- Demonstrated knowledge of the appropriate skills for communicating at all levels within the organization
- Detail oriented; self starter; requires minimal supervision
- Dependable transportation, valid driver’s license and automobile insurance coverage
- Must be familiar with general use and functions of the computer, such as, user names and password concepts; internet e-mail; navigation of computer desktop; including starting programs, using files, and windows, effectively use navigation buttons and tool bars; ability to self-manage online HR services and online training programs
19
Regional Director of Operations Resume Examples & Samples
- Overseeing community operations
- Performing site visits
- Ensure that programs are being implemented and utilized to their fullest potential
- Strategize to take communities to the next level
- Work with Regional and Corporate team members to ensure the community is exceeding expectations
- Making educated decisions to improve resident care and the business as a whole
- Ensuring that each community maintains compliance with all local, state, and federal regulations
- Recruiting, hiring, and training of Executive Directors and serving as an ongoing resource for these key team members
- Reviewing marketing plans to result in ongoing census building
- Reviewing of policies and procedures in conjunction with team members
- Bachelor's Degree in business, health-related field or hospitality; master's degree preferred
- Demonstrated 5-10 years of healthcare management experience, including at least 5 years of recent ED and/or Administrator job experience
- Prior experience in a regional role and/or with multiple building responsibilities preferred. Experience in managing various disciplines while ensuring adherence to federal, state and corporate standards is required
- Experience in Medicare and Medicaid reimbursement and service delivery a plus
- Must hold or qualify for state license required to operate an Assisted Living Community; Nursing Home or comparable service facility
- Active, valid driver's license required for extensive travel
20
Regional Fixed Operations Director Resume Examples & Samples
- Oversee the service departments and work with service managers directly
- Travel required to each of the markets monthly
- Forecast goals and objectives for the service departments and strive to meet them
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend local and regional manager meetings and conduct regional service dept. meetings with service managers
- Prepare and administer an annual operating budget for the service dept
- Handle & resolve high level customer complaints
- Motivate, train, develop and reward employees
- Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance
- Working with department managers to improve profitability and efficiency
- Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business
- Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines
- Creating dealership service and pricing policies
- Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs
- Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations
- Assist the Service Managers in establishing individual sales goals and training curriculum tailored to each employee
- Establish competitive pay plans to keep personnel committed to customer satisfaction, retail sales, and team goals
- Ensure all department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code
- Ensure each and every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification
- Work with internal recruiters to help staff shops and attend national technical school meetings when available
- All other duties as assigned by the Managing Fixed Operations Director
- Continue to maintain Asbury's value, quality, and integrity
- Strong customer service skills and analytical thinking are a must
- Must be able to manage a team, motivate and develop
- Experience with ADP, Eleads or other automotive software a must
- Experience as a technician or good technical aptitude preferred
- Must have 5+ years as a Service Manager
- Must have 5+ years of experience as a Regional Fixed Operations Director managing/overseeing multiple roof tops
- Must be willing and able to travel 50% plus of the time
- Must be able to work in a fast paced work environment
- Must be able to pass pre-employments screens (Background & Drugs)
21
Regional Director of Operations Resume Examples & Samples
- Planning, organizing and development of Behavioral Health functions Services within CHS-affiliated organizations including, but not limited to
- Routinely conduct on-site and/or remote evaluation and support of program management, regulatory/accreditation compliance, performance/outcomes improvement, and patient safety
- Prepares a detailed site visit report documenting observations and recommendations that will be submitted to the Hospital CEO, Division and Behavioral Health Department
- Develops and establishes a regional organizational structure to facilitate efficiency, to enhance quality, and to promote intensified volume growth
- Identifies, ensures and participates in the development and revision of policies, procedures, processes, protocols and standards of care, incorporating conditions of participation, state regulations, and Best Practice and disseminates changes to Directors
- Monitors and takes appropriate action to identify deficient areas or situations regarding a safe patient care delivery systems and patient satisfaction
- Maintains knowledge of management, leadership, motivational, time management, change theories which apply to Behavioral Health services
- Ensures/directs as appropriate sales/marketing plans/strategies/ that will enhance/build relationships with new and existing customers throughout the region
- Will serve as a resource in the development of a start-up Behavioral Health unit(s). Assist Hospital Leadership in establishing budget, design of the Environment of Care to ensure safety for patients and staff, development of an extensive and appropriate orientation of new staff, development of an open house to kick off the new service(s)
- Attends and participates in Behavioral Health corporate meetings
- Evaluates the efficiency and effectiveness of the Behavioral Health unit activities
- Assists the Hospital business office to ensure effective accounting and billing systems with back-up mechanism
- Ensures the development, implementation and compliance of the established education plan, orientation, competency requirements of staff
- Ensures standardization of policies, procedures, and processes of each agency to promote efficient operations throughout the region
- Assist Hospital Leadership in budget preparation for the Behavioral Health service line. Reviews/analyzes financial performance of each unit and makes recommendations to Hospital Leadership as needed to maintain financial integrity
- Participates in the hiring with Hospital Leadership to identify and maintain a qualified, well organized professional leader for each unit
- Empowers Directors to enhance independence and autonomy
- May be required to disseminate information regarding their Hospital financial, operational and patient performance
- Travel may well require long travel times (often greater than 4 hours)
- Travel and other work activities will likely require the employee to frequently lift and transport objects (luggage, computer bags, training materials, manuals, etc.) up to 25lbs or greater
- Typical work travel will often spans over 3 days or more away from home and outside the employee’s immediate home area
- Bachelors degree Business or Healthcare related field; MHA/MBA preferred
- 7 years Behavioral Health experience in Hospital and multi-facility management
- Sustainable ability to effectively communicate with Hospital Leadership
- Excellent time management skills
- Willingness to be flexible to new and changing situations
22
Regional Director of Operations Resume Examples & Samples
- Meets regional revenue and PBIT targets
- Manages projects to meet agreed budget and timing
- Educates and trains Site Managers and support personnel to enable rapid sales and margin growth
- Oversees rapid transfer of existing technologies, processes, and equipment between regional Laird plants and facilities and globally when necessary
- Integrates new technologies and processes as required
- Develops and implements strategy for manufacturing capabilities including vertical integration strategies supporting long-term business growth, profitability, and market share expansion
- Supports customer qualifications and trials as required, ensures site personnel are trained in all customer-unique requirements
- Flawless execution of new product launches for OEM, aftermarket, and branded products in regional sites
- Ensures all assigned facilities operate safely and in accordance with Laird H&S policies, including compliance will all applicable environmental, health & safety regulations
- Provides leadership and support to Regional and Sr. Management to develop strategy for expansion of business
- Bachelors Degree in sciences, engineering, or business preferred; will consider equivalent experience
- Minimum of 7 years with operations background in a global multi-site environment
- Experience managing diverse teams providing direction and feedback ensuring goals are met on time
- Experience with manufacturing operations
- Experience deploying a variety of manufacturing technologies internally and management of such technologies in a CM base highly desired
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Regional Director of Operations Resume Examples & Samples
- Set direction for operations within assigned region in accordance with Valet Waste’s mission, vision and values
- Set individual budget for region and districts and monitor expenses; maintain P&L to goal
- Lead and support a team of District Managers
- Maintain weekly communication with team
- Set performance standards and conduct annual reviews
- Organizing on-going training and development for team in support of skills development and professional growth
- Work with HR on staffing needs and the interviewing and hiring process
- Document individual performance and address any issues through corrective action in accordance with VW policy
- Train and oversee Service Vendor operations to include recruitment, turnover, contract initiation and performance standards, budgeting compliance, contracts and equipment
- Compile month reports for inventory, employee status
- Monitor company vehicle conditions, including fuel and maintenance schedules
- Organize district logistics: Setting up new communities and securing warehouse/ storage sites as needed
- Visit properties in respective territories to ensure adherence to service standards
- Perform regular audits of customer service database and address all issues as needed
- Analyze, evaluate performance reports
- Attend client meetings and other PR Events, including trade shows and industry functions
- Adhere to and enforce Valet Waste’s policies & procedures
- Back up District Managers when needed
- 7+ years of management experience with at least 2 years experience managing remotely in multiple geographies
- Knowledge of basic personnel policies and procedures
- Experience with territory management
- Financial acumen with experience managing large operational budget
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Regional GB Operations Director Resume Examples & Samples
- This position requires a Trusted Business Advisor with –
- 10+ years of working experience, thereof 5+ in Sales /GPO/Sales Operations
- Strong relationship building skills, and able to navigate and effectively manage his/her activities successfully in a matrix organization
- Excellent business and commercial acumen – strong strategic agility
- Deep sales process domain experience(preferably in GB) and ability to influence without authority
- Good understanding of SAP’s 2020 strategy, SAP’s industry and solution innovation roadmap will be an advantage
- Strong problem solving and hands-on analytical skills with the ability to synthesize conclusions
- Good communication and Presentation skills
- Executive presence and highly developed interpersonal skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility
- Self-starter with profound leadership skills
- Sales Product Solution Knowledge
- Business Process Comprehension
- Sales Industry Knowledge
- Analytics Capabilities
- Team Lead Capabilities
- Project Expert-Sales
- Business Development Manager
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Regional Associate Director of Operations Resume Examples & Samples
- Regional Operations: The Regional Associate Director of Operations is a key member of the regional operations team, and owns and executes regional operations work that supports all schools, including but not limited to
- Bachelor's Degree required with at least 5 years of work experience, MBA or other advanced degree preferred
- Demonstrated ability to manage and influence teams and individuals to meet specific and strategic outcomes
- Demonstrated ability to juggle multiple projects and competing priorities across multiple teams of people
- Skills to think strategically, translate plans into action, and exhibit excellent judgment in decision-making
- Outstanding project management/organizational skills with exacting attention to detail
- The ability to self-direct, prioritize goals, and exhibit flexibility to drive results
- Team player with strong interpersonal and leadership skills
- Strong computer skills, including advanced knowledge of Microsoft Outlook, Excel, Word and Google docs
- Three or more years of experience in Operations, with a strong preference for school operations
- Three or more years of experience successfully managing people or teams
- Proven track record of success in project management
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Regional Director of Operations Resume Examples & Samples
- Set individual budget for regions/districts and monitor expenses across respective regions
- Lead and support a team a District Managers
- Document team performance and address any issues through corrective action in accordance with VW policy
- Train and oversee Service Valet operations to include recruitment, turnover, contract initiation and performance standards, budgeting compliance, contracts and equipment
- Maintain profit and loss budget
- Compile month reports for budget, inventory, employee status and service complaints
- Adhere to and enforce Valet Waste’s policies and procedures
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Director Regional Operations Resume Examples & Samples
- Provides strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit(s)
- Directs and controls the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s)
- 3+ years’ experience as a Manager; or 3+ years’ experience in a senior managerial role
- Demonstrated experience managing one or more departments
- Strong management skills with the ability to lead cohesive and productive teams
- Five years healthcare administrative and management experience required. Experience in the outpatient ambulatory surgery field preferred
- Maintains knowledge of technical and clinical aspects of the vascular access business
- Proficiency with the Microsoft office suite is necessary. Experience with Advantx database is preferred
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Regional Director of Resort Operations Resume Examples & Samples
- Focuses resort team on the four fundamentals of: “Providing World Class Service, Establish Financially Healthy HOAs, Maintain & Continually Refurbish Resorts, and Employer of Choice.” Delivering these fundamentals through: “Alignment, Teamwork and Trust.”
- Trains team and ensures team members know and implement items in the Resort Operations Playbook
- Oversees service experience, property appearance and general upkeep, inspections including corridors, guest suites, uniforms, and exterior grounds. Monitors all departments to ensure promotion of customer service
- Greets and interacts with resort guests and assists in resolving member, owner, or guest complaints in a timely manner
- Reviews weekly post departure surveys (PDS –Vital Six) of resort/travel reviews to create improvement plans for resorts. Ensures resort team is responding accordingly and promptly to all recommendations and service opportunities
- Performs Self Quality Assurance Audits, creates proactive action plan with follow updates. Based off performance on Resort Operation bi-yearly audits additional follow up, action plans, and training will follow
- Partners with human resources to develop and implement company/property policies and procedures. Ensures that resort team members comply with all customer service standards, policies, and initiatives
- Monitors and addresses the effectiveness and productivity of all contracted services
- Conducts and/or coordinates resort site visits and inspections at the request of corporate offices and in preparing resort team for these visits
- Monitors financial spending/tracking and conducts monthly reviews. Reconciles financial statements, identifies variances and creates plans to address overages
- Negotiates, reviews, and approves HOA contracts/lease agreements for outside services and revenue generating leases, in conjunction with corporate legal, asset manager, and HOA
- Works with the Yield Management department to maximize room inventory/utilization and revenue
- Works with resort teams to partner with the site marketing team to deliver the highest member and guest experience as measured by the post departure scores while maximizing the penetration rate/percentage. Assist in coordinating Events of a Lifetime, concert series and other company sponsored activities
- Ensures resort complies with safety standards. Ensures timely and accurate submission of all safety, security, injury, and accident reports to the respective corporate departments
- Works with asset manager to manage the internal ownership’s HOA through Board relations and act as a liaison between the management company and HOA
- Directs and coordinates special projects to include renovations and remodels throughout property, in conjunction with corporate construction and purchasing
- Aligns with Reserve Project Manager to understand American Disabilities Act (ADA) plan, defines timing of work and funding plan for the resort
- Oversees reserve/capital project Analysis to ensure assets and funding plan are up to date
- Establish Alignment, Teamwork and Trust by communicating and partnering with all team members in the region, with other regions, corporate team and other disciplines. Orchestrates regional General Manager conference calls
- Ensures that resort team members participate in organizational training from the property level, University Of Excellence, and corporate training offerings
- Performs annual assessments of managers in the staff development process including performance reviews and goal setting
- Ensures that programs are in place for team member recognition and that recognition programs are in accordance with those as set forth by the Company
- A minimum of ten (10) years of experience in the hospitality field
- A minimum of five (5) years of supervisory experience required
- A minimum of one (1) year of multi-property management experience
- Excellent customer service skills to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests
- Willingness to establish and maintain a cooperative working relationship
- Understands how to develop and implement business strategies
- Comfortable and competent in public speaking
- Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes
- Skilled in developing and managing established budgets. Strong analytical and problem solving skills
- Knowledge of HOA laws and regulations
- Computer proficiency in Microsoft Word, Excel and Outlook. Ability to interpret and create spreadsheets
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Director of Regional Operations Resume Examples & Samples
- Bachelor of science in nursing (BSN)
- Current, unencumbered license as Registered Nurse (RN) in the state of Oregon
- Masters’ Degree in Nursing, Hospital-or-Business Administration
- 10 years of hospital experience, including knowledge of management principles, facilitation and project management
- 5 years of leadership experience in Quality Management/Medical Staff Organizations
- 5 years of healthcare management experience in a multi facility health system with leadership roles in Medical Staff/Physician Organizations and Quality/Risk Management
- Planning and budgeting skills
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Regional Director of Operations Resume Examples & Samples
- Work with Practice Managers to develop skills and techniques to evaluate the performance of staff. Provide coaching/mentoring and training for managers in developing their skills in managing the performance of center staff
- Develop relationships with Practice Managers, Staff, and Physicians to proactively address their needs
- Manages and resolves delays while maximizing patient comfort and overall experience
- Resolve issues in a real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc
- Engage in regular performance management activities of staff to include selection, coaching, cross-training, evaluating performance, etc
- Work with Risk Manager, Chief Medical Officer, and other appropriate staff to ensure all centers’ operational clinical requirements follow AAAHC guidelines including those that fall under the responsibility of medical staff such as all safety and surgical logs
- Provide approval and general oversight of all performance reviews, performance related actions, hiring and terminations working in conjunction with Human Resources
- Hire, train and develop new Practice Managers in conjunction with the VP Operations
- Work with the VP Operations in establishing and opening new locations in the region, including hiring and training initial staff and preparing for initial accreditation surveys
- Must be proficient with MS Office, scheduling software, and comfortable with invoicing and financing applications
- Willing and able to learn new software and processes
- Comfort and experience working remotely utilizing technology for video conferencing and collaboration
- Ability to write reports, correspondence, and procedure manuals
- Comfort and experience in math involved performance reporting, invoicing, and general business metrics
- Ability to solve problems and determine most important variables in situations where only limited history or data may exist
- Three or more years of regional management experience managing multiple locations; ten or more years of direct management experience
- BA/BS Degree in related field desired, or equivalent combination of education and experience
- Familiarity and experience complying with employment and labor laws in multiple states
- Experience in Cosmetic Practice or previous Medical Office Management a plus
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Senior Director Regional Operations Resume Examples & Samples
- Achieves regional business goals and objectives including sales, profit, customer service, shrinkage, payroll and human resources. Assures, directs, audits and maintains minimum operating store standards within the region
- Works closely with VP Store Operations on optimizing district organization configuration and DM placements. Analyzes and recommends key DM appointments as well as district management configurations in order to maximize and capitalize on business and market opportunities
- Assures that merchandise flow is timely and closely monitors sell through. Works closely with District Managers, the buying group and corporate merchandise manager to resolve merchandising issues and capitalize on opportunities
- Monitors region expenses and achieves region expense goals and objectives
- Insures compliance with all local, state and federal laws and regulations governing facilities and associates including DOL, OSHA, ADA, FMLA, etc
- High degree of judgment and management skills
- Excellent verbal and communication skills
- PC skills to include Microsoft Office Suite
- 7-10 years solid store manager performance in retail industry
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Regional Director of Operations Resume Examples & Samples
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates in the region
- Oversee all budget activities for each hotel in the assigned region. Monitor all financial activity to ensure revenue, expense and profit goals are met. Responsibilities include monitoring accounts receivable balances, labor standards, and controllable expenses at all hotels in the region
- Manage all capital budgets and project implementations on behalf of ownership
- Collaborate with the Global Sales Office, Regional Sales Directors and Regional Revenue Managers to create and monitor strategies to maximize revenue. Through this partnership be knowledgeable about the supply and demand dynamic of each individual hotel marketplace in order to set and monitor seasonal strategies to drive market share
- Provide leadership within the Sonesta ES Suites brand regarding positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of “Everyday Surprises”, the implementation and management of the company’s guest recognition program (Travel Pass), and the proper use of all logo and graphics standards
- Create processes and procedures to ensure the hotels are properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotels are properly maintained, clean and meeting safety standards
- In partnership with accounting monitor all related company rules and policies. Ensure the proper process is in place to manage and report the inflow of money in and out of each hotel. Work with the Finance Department on the identification of variances and the communication to ownership on each hotel’s financial condition
- In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s) and grounds
- In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within each hotel. This includes the recruiting, onboarding, training, ongoing performance management, and off boarding of associates in the region. Responsible to develop and train individuals and create succession plans for individuals targeted for future growth within the company
- In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use and location of all information technology hardware and software provided in the region
- In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of supplies. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of region spending to identify cost management and other opportunities
- Responsible for finding and/or fill temporary hotel management coverage in the case of long term absence of a General Manager
- Health Benefits (Health & Dental Insurance)
- Spousal & Domestic Partner Leave
- Short Term Disability
- Long term Disability
- Employee Referral Program
- Direct Deposit
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FVC Director Regional Operations Resume Examples & Samples
- Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee and organization matters
- A strong tactical decision-maker; role primarily focuses on tactical execution. Anticipates unforeseen issues and addresses appropriately
- Directs and oversees the vascular access business within a defined region through effective leadership and management of customer service, quality patient care, marketing of Fresenius Vascular Care and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and vascular access services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy
- Identifies and implements opportunities for standardization in care lines. Leads implementation of opportunities to improve alignment between physicians and FVC’s strategic quality goals and objectives. Develop and pursue best practices in the areas of operational management
- Participates in the development of regional strategic plans, goals and objectives ensuring alignment with those of the division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives. Implements facility-specific and region quality goals and action plans in order to achieve FMCNA quality standards
- Responsible for profit and loss management of facilities/services in region including optimal performance of facility operations to achieve key performance indicators ensuring cost efficient operations
- Participates in the budget planning process for FVC. Responsible for implementing and taking the required actions to ensure adherence to the established budget. Analyzes and submits capital expenditures within authorized budgetary guidelines. Analyzes cost of supplies and services for Center(s), prepares operating budget and monitors budget, making recommendations for capital equipment as appropriate. Analyze monthly variance report with intervention and education at center level as needed with plan of action and follow up
- Collaborates with FVC Operations management and executives in the development and implementation of regional and facility-specific business plans
- 6+ years’ related experience. Move to minimum of 10 total years of directly related experience with 3+ years’ experience as a Manager; or 3+ years’ experience in a senior managerial role
- Knowledge and working experience of operations management with ASC or multi-surgical centers
- Demonstrated ability to influence leadership and external partners
- Excellent skills for team building, motivating employees, performance management and decision making
- Demonstrated management skills necessary to provide leadership in the supervision of vascular access personnel and to ensure the delivery of maximum quality care to all patients
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MWI Regional Director of Operations Resume Examples & Samples
- Supports the financial and operational plans for the district DCs with operation income of $1 Billion and 1 million total lines, including the expense plans and targets per DC and operational performance improvement plans per DC
- Prioritizes DC projects and initiatives through collaboration with Corp Ops, peer groups and field teams to drive performance improvements as a network
- Owns standardization and leads disciplined approach to identifying, testing, and verifying improvement opportunities
- Responsible for staff planning, including the review and approval of DC staffing plans
- Responsible for all associate relations functions including hiring, terminating, performance management, development and training
- Supports Sales in understanding and resolving problems and handles all other operational issues for the purpose of increasing customer satisfaction
- Supports compliance with all government regulations and acts as key contact for all regulatory agencies
- Reviews and monitors standard operating procedures; develops and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs
- Ensures compliance with policies, practices and approved standard operating procedures within the Distribution Center
- Develops and updates operating procedures to facilitate effective and efficient warehouse operations
- Advanced knowledge of pharmaceutical distribution industry
- Advanced knowledge of warehouse operating system
- Understanding of MWI existing operational flow and future operational flow
- Strong business, operational and financial acumen
- Strong analytical and mathematical skills
- Ability to lead change
- Effective interpersonal and leadership skills (creates engagement)
- Strong talent manager and people / team developer
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Suite (Word, Project, Excel and PowerPoint)
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Regional Director of Operations Resume Examples & Samples
- Bachelor’s degree preferred in a health or human services field and a minimum of three years agency operations and clinical management experience, with a minimum of three years multi-site management experience in hospice or home health. Other post-acute care management in addition to hospice and home health is a plus
- RN license and graduate from an approved nursing school with a current license, is desirable but not required
- Valid drivers’ license and current auto liability insurance
- Possess in depth knowledge of Federal, State Regulations and requirements that regulate hospice and home health agency functions
- Possess knowledge of federal and state resources available for use in organizational programs
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Regional HIM Operations Director Resume Examples & Samples
- Maintains and demonstrates expert knowledge of HIM operations specifically record management, EMR optimization and workflow, release of information, and transcription utilizing best demonstrated practices; drives the integration of Optum360 HIM related business objectives within the client environment
- Manages vendor contracts for facility outsourced services
- Identifies & builds consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communication related to the key components of coding operations
- 7+ years of experience in HIM corporate operations leadership roles with 5+ for large multi-site healthcare organizations with responsibility for at least 175 staff members/contractors
- Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field required; Master’s Degree preferred
- Certifications in: RHIT or RHIA
- Proficient with: Microsoft Excel, Word, Project, PowerPoint and SharePoint
- Prior experience with computer assisted coding technologies and EMR coding workflow
- Excellent organizational skills, ability to multi-task, produce rapid turnaround, and effectively manage multiple projects
- Exemplary leadership and business driver skills (ability to make timely decisions focusing upon operational goals and business requirements)
- Able to identify and utilize key data points for making informed, data driven decisions
- Demonstrated success in assessing operational opportunities for greater efficiency and/or effectiveness by applying critical thinking expertise
- Experience influencing change and serving as primary change agent
- Demonstrated client service/account management orientation, ability to build and maintain effective relationships and ability to influence without authority
- Reside in Central, Mountain or Pacific Time zone required
- Able to travel up to 70% to client locations
- Operational knowledge of healthcare related Federal and State regulations, as well as standards from regulatory agencies and accrediting organizations (e.g. CMS, TJC)
- Ability to work with a variety of individuals in executive, managerial and staff level positions
- Experience leading or participating in large HIM IT implementation projects preferred
- 5 or more years of consulting and project management experience in revenue cycle design and optimization highly desirable
- Experience working in a union environment preferred
- Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in functional/regional/departmental priorities
- Ability to attract, develop, deploy and retain a world‑class revenue cycle team, capable of performing as a team and of evolving with the organization’s vision and with cutting‑edge technologies
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)
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Regional Director of Hospice Operations Resume Examples & Samples
- Reporting to the Vice President of Hospice Operations, the Regional Director of Hospice Operations is responsible for the oversight of hospice agency operations, strategic growth and compliant business development of Encompass's hospice operations
- This visible, consultative role ensures that agencies meet federal, state, and local laws and guidelines regarding certification and licensing process of all hospice agencies
- The Regional Director of Hospice Operations contributes to the overall company success by leading all hospice agencies to demonstrate Encompass's mission to the communities it serves, all while ensuring that the execution of the agency operations are consistently met on a daily basis
- Bachelor's Degree in Business Administration, Healthcare Administration, and/or a Clinical/Healthcare Provider or related field
- Must have a minimum of 5 years direct management experience in a large, multiple-site accredited/certified hospice agency or related field
- Demonstrated knowledge and thorough understanding of Federal, State and local laws/regulatory guidelines governing the operation of a Hospice agency
- Required to be professional, organized and able to effectively communicate both orally and in writing, as well as prepare and present education material to Senior Leadership, Agency employees, and community referral sources utilizing computers/electronic equipment
- Competent in multi-tasking while maintaining a professional and friendly demeanor
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Regional Director of Operations Resume Examples & Samples
- Bachelor’s Degree in a related field (i.e., business, finance, computer science, or public administration)
- 8 to 10+ years of experience in management of financial reporting, database management and/or related not-for-profit administration
- Increasingly responsible Supervisory and management experience
- Demonstrated ability to manage complex support systems
- Technical skills including experience with relational databases and reporting tools
- Prior knowledge of fundraising essential
- Masters of Science (MS) degree with accounting courses or a Master's of Business Administration (MBA)
- Certification as a Fund Raising Executive (CFRE)
- Prior knowledge of healthcare fundraising priorities
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Azura Director Regional Operations Resume Examples & Samples
- Ensures that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods
- Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
- Collaborates with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization
- Technically proficient leader in the specific department and knowledge of industry practice and business principles. Has a large range within a department or multiple departments
- A strong tactical decision-maker; role primarily focuses on tactical execution. Handles unforeseen issues
- 6+ years’ related experience
- Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills
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Regional Director of Operations Resume Examples & Samples
- Implements regional core growth strategy to increase census, maximize utilization and occupancy percentages; responds to local requests for proposals to address payer needs; identifies and participates in new start development initiatives as appropriate; and identifies potential acquisition partners
- Implements regional strategies to maintain and foster relations with individuals receiving services, families and guardians; oversees implementation of individuals supported satisfaction surveys, and implements enhancement plans as appropriate
- Responsible for the financial performance of a regional business unit, reviews financial statements, oversees regional purchasing, and ensures billing compliance and documentation
- Maintains and fosters relations with local government authorities such as counties, regional centers and managed care contractors; implements regional strategy to foster relations with case managers and referral agents; participates in building relationships with local legislators and government officials; and lobbies on behalf of individuals receiving services and Network as appropriate
- Oversees regional quality enhancement and implementation plan, coordinating Network standards, licensing requirements and individuals supported needs; and oversees regional incident reporting
- Oversees regional implementation of incident management protocol; ensures timely incident reporting and corrective action; reviews trends; develops and implements responses; and may assist with regional investigations
- Oversees development and implementation of regional health and safety programs for individuals receiving services and employees; directs supervision of nursing contracts and/or nurse supervisor as applicable
- Maintains regional compliance with Network and regulatory standards for clean, neat, and safe living and working environments; assures pleasant, age-appropriate, well-decorated home-like residential living environments; and directs regional maintenance program
- Provides leadership including direct supervision of Area Directors and/or Program Directors and the regional support team; implements Network employee practices; oversees regional safety and workers’ compensation implementation; approves involuntary terminations and reviews written warnings; and establishes employee orientation and training programs
- Directs and supervises Area Directors, Program Director, Program Coordinators and the regional support team including performance evaluations, scheduling, orientation, and training
- Partner with team to makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions
- Bachelor's degree with seven to ten years of related experience with significant management experience in the human services industry
- Master’s degree in Business or Human Services, other education and experience as required by state
