Manager, Regional Operations Resume Samples

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C Gutkowski

Claud

Gutkowski

566 Wehner Ways

Houston

+1 (555) 255 5958

566 Wehner Ways

Houston

Phone

p +1 (555) 255 5958

Experience Experience

Boston, MA

Manager, Regional Operations

Boston, MA

Hane-Crooks

Boston, MA

Manager, Regional Operations

Formulate performance improvement plans/reviews and makes termination decisions as necessary
Mentor, evaluate, and develop employees
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
Develop the most cost effective field engineering process and construction methods and materials for the project
Maintains full responsibility for coordination of equipment sales and service process, ensuring that all Center TSM's are working together as a team to provide maximum customer satisfaction
Provide leadership to oversee the field engineering, material distribution and construction phases of the project
Expedite and/or amend the project schedule as to reflect work in progress

Dallas, TX

Manager, Regional Operations z

Dallas, TX

Gleichner Inc

Dallas, TX

Manager, Regional Operations z

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Works directly with Equipment, and service Coordinators within each Center location
Assure timely submission of Service Technician paperwork
Maintenance of Center P&L. Responsibility shared with Regional Field Manager
Develop system for Center reporting (issures, activities, updates, etc.)
Service Technician training
Cross-train Center personnel on each job function

present

Phoenix, AZ

Paas CSM Regional Business Operations Manager

Phoenix, AZ

Towne Group

present

Phoenix, AZ

Paas CSM Regional Business Operations Manager

present

Regular analysis of CSM performance, advise on improvement measures
Monitor data quality in usage of CSM systems and initiate improvement actions
Feedback to EMEA level on possible improvements
Promotes continuous improvement and optimization of business monitoring tools and inputs to ensure their relevancy to business model and business focus
Business planning and optimal territory coverage
Participation in GTM planning, budgeting and territory planning
Support with onboarding new CSMs – setup, orientation in tools, processes, access etc

Education Education

Bachelor’s Degree in Agriculture

New York University

Bachelor’s Degree in Agriculture

Skills Skills

Knowledge and experience in quality assessment and improvement programs
Computer literate, with excellent working ability of Word, Excel, Outlook, and the Internet
Ability to develop, implement, and monitor processes to effectively uphold standards of care, policies and procedures
Strong leadership / management and teammate development skills
Excellent written and verbal communications skills; Able to communicate effectively with teammates and leaders at all levels, physicians, and various categories of customers
Knowledge and experience in data analysis, financial analysis, and medical review
Knowledge and experience in the development and administration of managed care principles and practices
Excellent planning and organization, critical thinking, and decision-making skills
Ability to travel locally
Project management skills

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Regional Ops Risk Manager Identity Access Operations Resume Examples & Samples

Partner and coordinate with Information Owners, IRMs and Application Support teams and I&AM Controls and
Governance to improve controls around access provisioning
Perform all analysis required for control/audit requests and closure of RCSA Action Plans
Manage any ad hoc compliance and security-related projects as required by management
Bachelor’s Degree preferred; MBA or a Master's degree in Risk Management, Operations or similar discipline preferred
Minimum 7-10 years management experience in global operations and/or technology risk management
Familiarity with IT risk management framework and control self assessment process

Deal Operations Regional Manager Resume Examples & Samples

Manage and lead a team of up to ten analysts (virtual and offshore) chartered with managing the deal management sales engagement model. The manager is a hands-on expert in the structuring of non-standard deal (e.g. Enterprise License Agreements, SPF) structures
Build and maintain strong rapport with sales management team. Manage the partnership with sales team to scope, configure and price Enterprise License Agreement (ELA) Quotes
Function as primary contact for sales management escalations
Manage team workload and allocate / redeploy staff as needed to maintain reasonable response times and process priority requests
Serve as trusted adviser to the Regional Vice President or sales management on complex, strategic opportunities. Provide guidance on alternative pricing / licensing models non-standard opportunities. Document and socialize non-standard terms with Revenue Recognition and Legal teams to maximize revenue recognition on alternative licensing models. Liaise with Proposal desk as necessary to ensure seamless experience for sales team
Train staff on effective coaching techniques to facilitate staff development and business expertise. Coordinate with Operations manager on implementation and maintenance of quarterly refresh training programs for sales and Deal Operations analysts
Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand complex sales issues. Collaborate with impacted parties to identify acceptable options to facilitate deal closures
Work with teammates and management to identify process improvement and/or sales training opportunities. Develop & deliver sales enablement tools (e.g. Product & Pricing FAQ’s, Sales Approval templates, etc.)
Work with corporate operations to develop best practices for fulfilling non-standard deals
Special projects as needed
Deputise for deal operations management as necessary
People management duties such as 1:1’s, performance and development reviews, identification and nurturing of key talent, vacation scheduling etc
Proven track record of people management in high volume quarterly driven business
Previous Software Industry, Deal Desk, Finance, or Operations experience essential
Proven track record in process optimisation and ability to delivery results in challenging business environment
Primary degree in commerce, business studies or equivalent
Must be a self-starter, highly analytical, with sound decision-making skills
Ability to multitask and prioritize at times of high volume e.g. Quarter-End
Strong communication and interpersonal skills; must be able to work well with sales as well as internal departments such as finance and legal
Must have the ability to influence and work collaboratively at all levels of the organisation, be comfortable advising senior sales management on key deals to support their business
Experience with software revenue recognition principles (SOP 97-2) is preferred
Intermediate / Advanced MS Excel skills required (macros and pivot tables preferred)
Travel (including international) up to 10% may be required
Fluency in English essential, additional language skills in major European language distinct advantage
Salesforce and Tableau experience highly advantageous

Latam Operations Regional Audience Manager Resume Examples & Samples

Bachelor’s degree or related work experience
A minimum of 5 years of program management experience
A minimum of 5 years of related operational experience in the fields of program/project management, supply chain, channel support, customer service or similar roles
Proven track record of designing and implementing enterprise level operational solutions that meet or exceed ROI objectives
Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
Proven ability to build “trusted advisor” relationship with internal senior stakeholders
Broad working knowledge of Microsoft including Business Groups, Segments and Support functions
Previous experience in requirement reviews and identifying needed requirements from a system and process standpoint
An understanding of CPE and the direct impact of launches on the Partner/Customer experience

Manager, Regional Operations Resume Examples & Samples

Maintains full responsibility for coordination of equipment sales and service process, ensuring that all Center TSM's are working together as a team to provide maximum customer satisfaction
Develop system for Center reporting (issures, activities, updates, etc.)
Full utilization of Everest System
Includes training of new Center personnel (assess training ability)
Inventory control and with ability to analyze reporting for submission to corporate headquarters
Review / identify reporting requirements
Timely submission (monthly / quarterly)
Recruiting of Personnel
Cross-train Center personnel on each job function
Categorize inventory
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Operations Regional Capability Manager Resume Examples & Samples

Bachelor’s degree in a Business-related field (Operations, Accounting, Finance or IT) or equivalent work experience
A minimum of 8 years of related business operations experience
Demonstrated leadership skills and capabilities in diverse and highly complex environments including both team and individual based environments
Excellent communication skills and ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally

Manager, Regional Operations Resume Examples & Samples

Formulate performance improvement plans/reviews and makes termination decisions as necessary
Provide leadership to oversee the field engineering, material distribution and construction phases of the project
Validate the status monitor daily to assure the jobs are correctly categorized and take ownership of all of the jobs that are in a status that are controlled by the region and expedite them forward
Expedite and/or amend the project schedule as to reflect work in progress
Develop the most cost effective field engineering process and construction methods and materials for the project
Manage personnel as needed to meet company commitments for the field engineering, installation, commissioning and servicing of regional solar projects
Develop creative strategies of collecting feedback from staff and communicate an appropriate response at a high level
Assist the Regional Director as needed to maintain the integrity of the regional office
Five (5) years progressive experience in the solar photo voltaic business with at least fifty completed installations
Excellent customer service skills required
Must have a valid state driver’s license
Technical Skills: The ability to read plans; specifications, diagrams, equipment submittals and material data sheets. Knowledge of site surveying, construction sequencing, construction methods and materials practices. Knowledge of residential and commercial electrical systems. Ability to learn and/or use Computer-Aided-Design (AutoCAD)

Regional Manager of Operations Resume Examples & Samples

Consistently demonstrates and exemplifies behavior consistent with JSA’s core values
Establishes strong relationships with Center Administrator, providers and other teammates
Creates a Great Place To Work Environment by identifying and developing high potential teammates and acknowledging teammate success
Continuously attracts new talent to the Village
Direct supervision of Center Administrators including hiring, performance reviews, development plans and terminations
Strategically manages assigned centers by focusing on quality, stewardship and growth
Subject matter expert of operational and medical management activities and their correlation to performance indicators
Ability to execute projects/work under budget and on time in a planned and organized manner
Identifies key performance deficiencies and implements measures for course correction
Communicates key initiatives to center teammates
Collaborates with departments across the organization to ensure quality patient care and overall business needs are met
Responsible for compliance with JSA Healthcare Policies and Procedures and state and federal regulations/standards
Professionally represents JSA in the local medical community
Uses, protects, and discloses JSA patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Frequent local travel required
Minimum: 5 years healthcare management experience
Preferred: Prior ambulatory care and/or primary care experience
Preferred: Prior multi-site management experience
Excellent planning and organization, critical thinking, and decision-making skills
Strong leadership / management and teammate development skills
Excellent written and verbal communications skills; Able to communicate effectively with teammates and leaders at all levels, physicians, and various categories of customers
Sound negotiation and conflict resolution skills
Knowledge and experience in data analysis, financial analysis, and medical review
Experience working effectively with analytical tools, spreadsheets, and instructional tools
Knowledge and experience in quality assessment and improvement programs
Knowledge and experience in the development and administration of managed care principles and practices
Ability to develop, implement, and monitor processes to effectively uphold standards of care, policies and procedures
Computer literate, with excellent working ability of Word, Excel, Outlook, and the Internet
High degree of self-motivation, commitment and integrity
High degree of confidentiality, maturity, tactfulness, and business ethics
Ability to travel locally

Manager, Regional Operations Resume Examples & Samples

5 years of progressive management experience
4+ years of client service experience
A minimum of 5 years vendor management experience
Strong customer focus, interaction and resolution experience
Basic Excel and PowerPoint experience
Ability to prioritize in a rapidly changing environment
Basic Spacing planning knowledge
Budgeting, financial analysis and business-case development skills

Regional Manager of Operations Resume Examples & Samples

As a Dental Regional Manager of Operations, the ideal candidate will possess
College degree or equivalent business experience
Previous experience managing mulitple dental offices

Manager, Regional Operations z Resume Examples & Samples

Works directly with Equipment, and service Coordinators within each Center location
Open communication
OSHA compliance
Assures all corporate policy and procedure compliance of all Center personnel
Maintenance of Center P&L. Responsibility shared with Regional Field Manager
Expense Control
Service Technician
Service Technician training
Participates in special projects and performs other duties as required

Regional Operations Centre Manager Resume Examples & Samples

Provide management support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7
Responsible for the coordination of the ROC/SCR’s security systems, physical security and audits for compliance
Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response in order to mitigate risk and impact to the business
Respond to emergency situations/incidents as per current Corporate Security and Information and Risk Resilience Management (IRRM) Key Operating Procedures (KOPs)
Manage, coordinate and escalate emergency calls and incidents relating to security/life safety as per Assignment Instructions (A.Is) and KOPs
Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOP’s
Regular liaison with local law enforcement contacts and other external banks/stakeholders
Effectively support Deutsche Bank Crisis Management procedures and processes
Effective and timely reporting/escalation of information regarding potential threats to Deutsche Bank from internal and external sources
Manage and oversee all executive emergency response in conjunction with external monitoring companies
Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records
Ensure all ROC/SCR communication is maintained to the service level expected by the client, addressing and managing any apparent drop
Report immediately any/all equipment faults to the relevant vendor, providing correct details and in a timely manner
Must develop good working knowledge of the client site
Strong working knowledge of the corporate business environment
Strong networking skills
Good understanding of security risk management
Strong motivation and understanding of management techniques
Able to contribute enthusiastically and co-operatively in a management team
Possess a logical approach to work and ability to deliver under pressure with a pro active approach

Regional Fresh Operations Manager Resume Examples & Samples

5 years’ experience managing a profit and loss statement (P&L)
5 years’ supervisory experience
5 years’ analytics experience
10 years’ experience in food safety, food quality, or related field

Operations Regional Manager Resume Examples & Samples

This management position is specific to the Orlando Florida Regional Operations Center managing all Closing, Post Closing, and Wholesale Correspondent Purchase functions
Manage overall operational SLA's, pipeline, and client service delivery
Builds and maintains high performance organization; effectively manage employee performance (people management)
Focus on continuously improving products and customer service levels, and provide recommendations that improve vital performance metrics (i.e., cost per loan, loans per FTE, SLA’s / timeliness, quality, compliance, etc.)
Manage direct headcount across the regional center, on—site, off-site, and vendor supported (out-sourced) processes
Manage condition clearing pipeline of loans from ensuring loans get closed and/or purchased timely
Effectively manage risk/control - Provide strong control and governance demonstrated by successful audits and regulatory reviews. Successfully completes and has subordinates complete training on compliance and controls. Manage adherence / control mitigating high exposure regulatory and compliance risk
Collaborates and maintains effective partnerships with key sales partners. Matrix reporting relationship with Regional Sales Manager
Proactively resolves broad operational issues and coordinates activities and processes within line of business/operations segments
Effective load balancing and partnership across regions to ensure consistent service delivery and pipeline management cross functionally across the national footprint
Responsible for budget / expense management and achieving identified operational goals as well as reporting and forecasting for areas managed
Ensure effective and updated procedure documentation is maintained for all key operational processes
Provide operations team Leadership across the center and act as a center role model for staff. Display leadership skills and establishes an inclusive and positive team oriented work environment and treat managers, peers and subordinates with respect
Effectively manage change and project / initiative execution
Manage client service delivery / support and customer experience at every operational opportunity
Mortgage Fulfillment CLOSING Operations Management
Strong closing knowledge. Additional processing, credit / underwriting experience a plus
People management. Successful track record attracting, developing and retaining highly talented production teams
Financial management / budget management accountabilities
Mortgage compliance / risk management
Pipeline management
Performance management accountability (financial, SLA, production, quality)
Client service delivery results
Effective process management / process redesign / change management

Regional Operations & Institution Manager North Resume Examples & Samples

FMCG Experience
Know how of business processes
5 years of relevant experience in FMCG industry

S.E Regional Bird Division Operations Manager Resume Examples & Samples

Products-Order necessary materials, obtain necessary permits, tools and lift equipment to perform bird installations
Travel- Schedule necessary mobilization and demobilization such as vehicles, hotel rooms and airfare as necessary
Profitability- Track and monitor products, materials, expenses, labor to assure a quality installation at the most profitable level
Sales-Assist on bird inspections and generate new sales
Products
Services
Operational Excellence
Competitive activities, intelligence, service techniques. Monitors and anticipates this competitive activity and provides prompt feedback to Manager
Sales prospecting and leads
Must have proper safety training for proper use of ladders
Complete OSHA training for fall protection
Must be Lift Certified
Must have Hilti certification for use of powder activated fastening device
Must be willing to travel up to 5 days a week when necessary

Regional Sensory Operations Manager Resume Examples & Samples

Lead, drive and monitor the sensory activities of the regional sensory team required for the execution of the product development, insights and maintenance projects
Ensure the quality of sensory response data and its interpretation in the context of brand sensory positioning objectives and consumers’ perception of the products, by supporting and monitoring all external consumer product testing
Operational
Issue recommendations to stakeholders based on interpretation of sensory data and in-depth understanding of project objectives through close collaboration with Regional Product Sensory Manager, Project Teams and Technical Forums
Manage, interpret and take decisions based on information obtained from various Product testing sources (internal and external) to provide the Region with the relevant information on Product Perception. Ensure coherence and consistency of the information communicated
Enable effective management of product portfolio complexity by providing a clear and concise sensory map of BAT products and competition in different markets and across categories
Responsible for the quality of Sensory data and the implementation of “Sensory Best Practice” within the Region
Lead, manage and develop the Regional Sensory Team ensuring to have the resources, capability, expertise quality and competence to meet the needs of the Business
As a member of the Regional Product team build and exploit sensory approaches and product perception knowledge to accelerate the Product Optimization, Best Practice and Regional Regulatory Conformance agenda
Budget – forecast, plan & track spend. Adheres to financial process and controls
Provide leadership, direction and guidance to sensory evaluation in the region and ensure adherence to the Global Sensory Strategy and Sensory Best Practice
Provide technical training and coaching to cross functional teams in relation to sensory analysis and act as an internal champion for sensory queries
Act as the principal expert/consultant in the Region for sensory capability and capacity providing direction, perspective and focus to the Business in relation to Sensory analysis
Provide consultancy and influence the functional experts alongside the Regional Product Sensory Manager to make informed decisions allowing BAT to delight our consumers
Promote functional excellence and act as a sensory expert within BATSET & SORT (Global BAT Sensory Evaluation Team & Sensory Operations Review Team), through the collaborative determination of Sensory Best Practise within the group
Relationship
Work closely with the Regional Product Sensory Manager in order to provide the Business with an holistic understanding of the Product Perception
Engages and works in partnership with Regional Product Sensory Manager to harness all available resources to measure and understand Product Perception
Ensure close working relationship with Regional Product Sensory Manager to direct relevant sensory insights required for the development of the Product and Brand Strategies
Effective communication to all stakeholders by recommendation based on analysis of results
Engages & interacts with relevant stakeholders to identify demand signals as well as opportunities for Sensory to cover X-Category projects and initiatives driven in the Centre
Core member of BATSET (Global BAT Sensory Evaluation Team)
Provides Sensory training and coaching for Product Community
Drives the change management and understanding of sensory within his/her sphere of influence
Contribute towards the development and validation of new sensory methods to meet evolving business need
Proactively leverage internal and external knowledge to develop the means and methods to ensure on-going enhancement of our consumer/product interaction understanding
The job holder will be recognized as an authority in Product Testing tools and sensory analysis. They will have strong knowledge relating to the composition, manufacture and evaluation of tobacco products to meet consumer and legislative constraints
They will have a very good knowledge of the link between product design and sensory delivery
The job holder will have strong analytical skills being able to draw conclusions and make recommendation based on different sources of information
Practical experience as panel leader or panel member resulting in a thorough knowledge of sensory methods and techniques
Experience in a sensory related industry, with profound knowledge in sensory science and the ability to demonstrate that experience
Maintains active awareness and understanding of Sensory analysis and Consumer Research science
Good communicator, whilst giving consideration to cultural differences and cross functional considerations

Senior Manager, Regional Operations Resume Examples & Samples

Excellent knowledge of regional distribution center best practices, policies, procedures, and terms of trade
Excellent leadership and able to build successful teams
Familiar with Lean distribution methodologies
Expert experiential knowledge of fiscal control, budget forecasting, and distribution operations metrics
Excellent decision making and creative problem solving skills
A steady performer under pressure
Requires computer literacy in Microsoft Office, including Excel, Word and PowerPoint

Regional Manager of Operations Resume Examples & Samples

Overseeing the administrative operations of 5 to 7 supported dental offices
Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
Motivate team members, resolve conflicts and make hard decisions
Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice (Thrive Meeting)
Responsible for hiring, training and coaching Practice Managers
Responsible for interviewing and contributing to the selection of supported dentists
Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
Provide reports and recommendations, as needed, to management on supported practices
Working knowledge of dental procedures and terminology
2+ years managing multiple practice or retail store locations
Experience in dental practice management
Experience with practice management software, preferably Dentrix

Manager, Regional Operations & Culture Resume Examples & Samples

2-3 years professional experience is required
Experience managing a budget is required
Intermediate proficiency with MS Outlook, PowerPoint, and Excel highly preferred
Ability to maintain and update databases with a high level of accuracy
Uncommon level of personal responsibility with exceptional goal orientation and a proven track record of success
Experience executing projects to reach and exceed ambitious goals
Ability to build internal and external relationships and networks in order to achieve results
Exceptional judgment and maturity with confidential information; ability to make informed and timely decisions and prioritize actions
Must be proficient in MS Outlook, MS Word, Excel, and Power Point
Strong customer service ethic

Paas CSM Regional Business Operations Manager Resume Examples & Samples

Participation in Cluster/Country CS boards, follow-up of actions
Coordination of x-LOB cooperation
Coordination of programs related to customer satisfaction (GRS or other dedicated program)
Coordinates with regional OMP leader
Support with onboarding new CSMs – setup, orientation in tools, processes, access etc
Communication of agreed KPIs and benchmarks
Communication of governance elements relevant to PCSM teams
Acts as first line escalation point in conflicts reg internal processes to assess the validity of the raised request within valid PCSM policies and internal guidelines
Monitor data quality in usage of CSM systems and initiate improvement actions
Ensure the designed processed are implemented in an efficient way
Feedback to EMEA level on possible improvements
Experience with high-volume transactional environment
Ability to excel in a fast-paced, cross-functional and dynamically changing environment
International leadership experience
Experience in setting up and implementing governance
Solid process and project management experience
Ability to analyze problems and challenges and outline related solutions fast, balanced and in a highly structured manner
Ability to run strategic programs and initiatives, engaging highest levels of the organization
Good organization awareness
Outstanding communication and influencing skills
Fluency in English, second EMEA language is recommended
Experience in top tier consulting firm
Good knowledge of XaaS (PaaS, IaaS, SaaS) industry
Experience in a subscription based Customer Success organization (mobile, telco preferred)
Experience in creation or re-design of an organization
XaaS product and process knowledge
Social selling savvy
Master degree
Degree/diploma in appropriate discipline (or equivalent)

Senior Manager, Regional Operations Resume Examples & Samples

Work closely with the customer to drive key initiatives and scale planning for the operations in the APAC region for the Finished Goods business
Responsibilities include driving operational excellence through 5S, POP, continuous improvement initiatives and monthly performance reviews with client
Responsible to monitor productivity/scale within operations and facility, and work with local countries on optimizing processes and facilities for scalability to continuously support customer volume growth
Responsible for Regional alignment of processes across countries, and overall compilation and maintenance of SOPs
Overall driver for regional operations planning and special events control and reporting
Responsible to conduct audits in the country operations to ensure process and documentation compliance, and quality
Work very closely with the IT Account Management team country to implement capabilities to improve reporting capabilities as well as potential EDI improvements with client’s systems
Support implementation for new business projects, SENIOR MANAGER, REGIONAL OPERATIONS, is responsible to work with project management team to align on implementation schedules, driving operations process mapping
Manage outstanding damage claims from clients
Working with the countries to provide the best solution and Tracking of CAR (Corrective Actions Report)