Director Strategic Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the director strategic operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

N Mohr

Nasir

Mohr

710 Braun Course

Dallas

+1 (555) 842 6996

710 Braun Course

Dallas

Phone

p +1 (555) 842 6996

Experience Experience

Phoenix, AZ

Director Strategic Operations

Phoenix, AZ

Stracke-Stark

Phoenix, AZ

Director Strategic Operations

Develop processes, tools, systems and behaviors in a comprehensive system for performance management based on lean concepts and methodologies to ensure organizational objectives are consistently achieved
Facilitate the development of a culture of continuous improvement through the effective engagement of staff and collaboration with colleagues, clients and business partners
Utilizes project management and change management methodologies to perform related tasks, including but not limited to the development and utilization of: Data Analysis, Business Cases / Return on Investment Analysis, Charters, Project Work Plans, Status Updates, Communications & Change Management Strategy, Process Mapping, Operating Models, Policies / Procedures, Performance Metrics / Monitors, Training & Quality Assurance Strategy, etc
Develop training materials to successfully communicate the components of TOPS and their effective utilization
Facilitate rapid performance improvement events utilizing lean methodologies to evaluate the current state, develop the future state and in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and performance measurement
Identifies opportunities to standardize people / processes and technologies, as well as leverage systems, processes, or other vehicles to lower cost while maintain or improving customer service
Leverages internal resources (Optum360 and Patient Access staff) and external resources (client staff and vendor consultants) to successfully carry out assigned activities. Provides managerial guidance to assigned analytical and consulting resources within department to act as an internal consulting group for Optum 360 leadership on performance issues spanning across multiple facilities and functional areas

Boston, MA

Director of Strategic Operations

Boston, MA

Kihn-Kris

Boston, MA

Director of Strategic Operations

Maximize employee satisfaction, development, and performance through goal setting and performance management practices
Refine and develop operational performance metrics and management processes to consistently meet or outperform customer service and growth goals
Manage Training and Development leaders and team to deliver high performance and continuous improvement across multiple locations and more than 200 teammates
Support Workforce Management initiatives and technology
Drive continuous operating improvements and quality performance of operating metrics such as quality, productivity, staffing, training, attrition and costs
Develop and execute customer service strategy to ensure satisfaction of external partners
Champion development of leadership competencies that drive individual and team goals

present

Boston, MA

Director Strategic Technology Operations FW

Boston, MA

Harvey, DuBuque and Hodkiewicz

present

Boston, MA

Director Strategic Technology Operations FW

present

Lead the provision of on time project tracking and regular reporting on the status to internal stakeholders
Work with Costing to develop and/or optimize methods of costing the defined technology
Provide technical support to Development teams on the defined technology projects related to tooling engineering and mold creations
Provide technical support to Development teams on the defined technology projects related to pattern engineering and yarns applications
Material Sourcing
Global Supply Planning
Horizontal Concepts

Education Education

Bachelor’s Degree in Business

East Carolina University

Bachelor’s Degree in Business

Skills Skills

Strategic thinker with strong commercial and business acumen
Mastery of MS Powerpoint and Excel. Familiarity with Tableau
Comfortable working closely and facilitating with senior executives
Ability to navigate a matrix organization
Ability to organize data, analyze information and draw powerful insights
High personal impact and communication skills both verbal and written
Understand key business concepts and translate into effective methods of communication
Fluent in written and spoken English

Create a Resume in Minutes

15 Director Strategic Operations resume templates

Read our complete resume writing guides

Operations Strategic Support Director Resume Examples & Samples

Lead Operations Improvement and Support teams with wide regulatory change initiatives and productivity, efficiency and effectiveness projects
Establish value propositions that tie operational and financial performance metrics and performance improvement opportunities to the department and overall firm goals. Participate in continual development and publication of thought leadership and service offerings
Stays abreast of technology changes and make the appropriate recommendations
Acts as technical resource to business units on best practices for requirement definition, documentation and use of appropriate requirement management tools
Oversee the integration of vendor tasks, and vendor deliverables. Makes appropriate and vetted recommendations on the hiring of vendor support, where appropriate (e.g., consultants and project management companies)
Reinforce a culture of risk management by monitoring transactions or activities that could expose our clients or the firm to financial loss, penalty or other risks
Foster a culture of continuous improvement; plan and execute change programs that create capabilities to drive efficiency, improve the client experience, and reduce operational risk
Partner with other senior leaders as a productive, supportive, collaborative member of the Operations Senior Leadership Team (SLT)
Partner with several business units throughout the firm to prioritize work through different executive steering committees, including the PWM Technology Committee, CRG Technology Committee and the Operations Resource and Prioritization Committee
Participate and be active in external securities industry societies (e.g., SIFMA)
As a member of the Operations SLT, this role will share responsibility for the overall performance of Operations and the delivery of all relevant categories of business results including, but not limited to business/financial performance, leadership development, client value creation and associate engagement
Bachelor’s degree (MBA Preferred) with 10+ years of relevant experience and a proven track record with demonstrated advancement in leadership roles. Experience should cover multiple functions, preferably within a diversified financial services firm or financial services regulatory body and include extensive knowledge of policies and procedures in the client services business model and business processes
Series 7, Series 24 or Series 27 required
Strong leadership skills including excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team. The candidate will be driven to achieve results, thrive in a fast paced environment and be required to make decisions based on sound judgment with information at hand
Experience in leading a team of technical individuals including Java developers
Previous experience with firm-wide business process initiatives
The ability to convey issues credibly to internal and external stakeholders is a must
Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
The position will play a key leadership role in total client experience, client retention, operational improvement, risk mitigation and firm wide project management
Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm
Strategic and tactical planning skills are a must along with the ability to lead others either through direct or indirect lines of management

Strategic Operations Director Resume Examples & Samples

Efficiently and effectively build near term business success
Strategically and creatively build longer term iconic brand success (brand awareness, brand health and cultural impact)
Build a 21st century world class organization, a place where the finest marketing professionals can grow whilst doing the very best work of their careers
Lead all marketing analysis and measurement initiatives to ensure strategic and implementation optimization
Lead overall resource planning and allocation within SBM. This will include headcount, dollars and ultimately time, across all projects
Lead marketing intake process, effectively becoming the gateway into Superbrand for all company teams requesting SBM support
Partner with FP&A on processes including annual and quarterly planning, OKR reporting, QBR co-ordination
Partner with FP&A on budget management and reporting
Lead non media and production procurement and negotiation including, but not limited, to agency fees, adtech solutions, data partnerships, digital asset management tools
Lead organizational design to drive both efficiencies whilst, simultaneously, helping to create an environment where people thrive doing the best work of their careers

Strategic Director of Operations Resume Examples & Samples

Management of program staff and outside contractors
Assume staff evaluation, staff development and other administrative duties
Engagement with volunteer Board Members to assure market opportunities that align with the LRSP and achievement of USB’s goals
Support of USB Committees, Action Teams, Initiatives and Task Forces
Lead Program Director staff and the Action Team leadership in the development and implementation of effective USB-funded projects focused on achieving client’s strategic goals
Management and staff support of related USB advisory boards and allied organizations
Serve on various USB program development committees to coordinate activities across Action Teams to develop materials and processes that support the coordinated implementation of programs that advance the LRSP
Proactively and collaboratively interfacing with other primary contractors to identify key opportunities for USB to increase the value of U.S. soy and to increase global competitiveness in the next five (5) years
Oversee the program management staff and implementation of Board-approved programs
Provide support to Senior Director of Domestic Programs in areas of personnel management, supervision and development
Significant strategic planning and staff management experience within a matrix-designed organization
Experience in organizational change related to the transformation from a project-focused to a strategic-focused environment is key
Knowledge of business planning tools, such as Stagegate, is desired
Experience in agribusiness or agriculture-related, non-profit organizations with the ability to understand, interface and manage a technical, science-based staff is preferred
Strong communication and organizational skills
PC experience with Windows operating system and a variety of software programs including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Minimum of ten (10) years of professional experience in business management
Leadership role in strategic planning and organizational development
Previous experience requiring executive level support and interaction required
Extensive experience in project management, management of outside contractual research and program development
Management experience in an agribusiness or ag-related non-profit organization preferred
Science engagement is a plus, but not required

Executive Director, Strategic Lab Operations Resume Examples & Samples

Bachelor’s degree in science or business required
Successful track record in industry lab business operations or laboratory services (comparable to 15+ years to include 7+ years of leadership responsibility)
Or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities
Strong people and customer relationship management skills and commercial acumen
Ability to drive and monitor lab business and operational activities
Proven track record of successfully leading complex changes (process, people, technology)
Ability to identify and develop international operational weaknesses, professionally present capabilities, manage and drive the operational improvement process through implementation and handle all aspects of business impacts to ensure financial success
Advanced leadership skills
Expertise in international business knowledge with comprehensive understanding of the organization and functional areas
Expertise in budgeting, forecasting and fiscal management with profit loss management skills
Demonstrated strategic planning skills
Strong organizational agility and demonstrated drive for results
Track record of building peer relationships and effective teams
Demonstrated global and cultural awareness

Director Strategic Operations Resume Examples & Samples

Effectively lead and facilitate the development and implementation of the Optum Performance System (TOPS) to provide a comprehensive performance system for operations and experience management
Develop processes, tools, systems and behaviors in a comprehensive system for performance management based on lean concepts and methodologies to ensure organizational objectives are consistently achieved
Develop training materials to successfully communicate the components of TOPS and their effective utilization
Identifies opportunities to standardize people / processes and technologies, as well as leverage systems, processes, or other vehicles to lower cost while maintain or improving customer service
Collaborate with senior leaders to align goals, metrics, and improvement plans for strategic domains and performance dimensions that are linked and cascaded throughout the organization
Provides input and direction into strategic plans, goals, objectives, and budgets as impacted by organizational objectives and goals. Details implementation plans on a fiscal year basis to improve service to clients and business partners from current state to future desired state. Presents strategic planning, program recommendations and other content to the Optum360 Executive Team and / or client senior leadership
Develops and recommends to Senior Leadership, appropriate processes, policies / procedures, resources / governance structures and other methodologies to improve the organization’s operations and enhance data integrity, operational efficiencies and effectiveness, and resulting outcomes
Facilitate rapid performance improvement events utilizing lean methodologies to evaluate the current state, develop the future state and in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and performance measurement
Leverages internal resources (Optum360 and Patient Access staff) and external resources (client staff and vendor consultants) to successfully carry out assigned activities. Provides managerial guidance to assigned analytical and consulting resources within department to act as an internal consulting group for Optum 360 leadership on performance issues spanning across multiple facilities and functional areas
Facilitates planning across Optum360 client service sites, in coordination with the area Leadership team, including initiative prioritization and implementation in collaboration with other key stakeholders
Develop and implement sustainability strategies to ensure that improved performance is sustained and improved through a system for management and a continuous improvement culture
Oversees, either directly or through a direct report, development of process and technology enablers, policies and procedures, training and quality assurance metrics / monitors that will support and sustain process and technology systems within Patient Access operations
Implements new programs / processes and activities, coordinating such with various stakeholders, including but not limited to Training / Quality Assurance, Transformation, IT and other Optum360 resources
Ensures effective reporting mechanisms are in place within each facility and/or functional area in order to provide required information
Monitors exception / variation reports for each facility and/or functional area. Discusses exceptions with Optum 360 senior leadership and jointly develops plans to remedy identified issues identified. Coordinates corrective action based upon results of monitoring activities
Conducts post-implementation value proposition to measure expected outcomes to actually achieved outcomes, as well as documents / measures potential process variations for further standardization consideration
Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects
Maintains effective levels of communication between key business and clinical stakeholders for all aspects of services being provided
Proactively identifies process and system improvements that contribute to improved service / outcomes, and implements solutions
Assures that all departmental processes and systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers
Assures satisfaction among customer groups in regards to the level of support provided and performance outcomes by proactively monitoring, trending, and communicating outcomes and expectations
Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in Healthcare, Patient Access and Revenue Cycle operations
Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas
Develops and implements an annual plan of personal and professional development
Demonstrates the competencies necessary to influence others’ behaviors toward a common dedication to Optum360 and client’s mission, goals, and objectives
Participates in local, regional and national health care revenue activities and professionally represents Optum360 Health at these functions
Leads by example; promotes teamwork by fostering a positive, transparent and focused working environment which achieves maximum results
Fosters teamwork atmosphere between Optum360 and clients at all levels including business and clinical stakeholders
Hires and manages staff to achieve strategic objectives
Provides staff training and mentoring
Other duties as needed and assigned by the Vice-President, Strategic Operations or other Optum360 Leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-Regional resources, as required
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360 compliance and integrity guidelines, standards of conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Accounting, Engineering or a related field
10 years of experience in a leadership / management role
Ten or more years of consulting and project leadership experience in the successful application of lean methodologies is critical
Extensive experience leading successful complex and cross-functional projects in healthcare that have delivered significant improvements in financial, service and quality performance
10+ years of experience with effective and leadership application of Lean efforts, experience with both develop and delivery of Lean Training and coaching
Proficiency with: Microsoft Excel, Word, Project, PowerPoint and SharePoint, Visio
Experience with the major Patient Access technologies currently in use, and / or other “ like” systems
Extensive knowledge of lean methodologies and concepts. Excellent change management and facilitation skills. Excellent organizational skills (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)
Demonstrated client service orientation
Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities. Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required. Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward
Ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate / National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue. Ability to work within the organization at all levels utilizing a very “hands-on” approach to creating value and buy-ins as the lead change facilitator
Ability to attract, develop, deploy and retain a world‑class revenue cycle team, capable of performing as a team and of evolving with the organization’s vision and with cutting‑edge technologies
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)
Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards. Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate in order to facilitate the delivery of care in the most appropriate setting
Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
Ability to travel up to 25% of the time (typically 2-3 days per week)
Ability to regularly drive or travel for work related duties
Master’s degree
Healthcare leadership experience, managing one or more functional areas of Performance Excellence, Clinical Operations, Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment
Certification in project management skills

Director Strategic Operations Resume Examples & Samples

ASL Supply Planning
Lead the seasonal planning process for all adidas Fashion labels, in order to minimize production issues, production start delays and optimize the delivery performance
Lead & supervise SSOP Logistics team with all activities around aSL Supply Planning like order windows management , operational supply activities, material left over usage, etc
Drive continuous improvement of supply planning processes
Non-aSL LO Planning
Lead the implementation and execution of the seasonal allocation process considering the provided sourcing strategy and seasonal allocation plan
Supervise and steer all operational responsibilities of purchase order confirmation and updates, ordering labels, preparing pack plans and packing manifests, invoicing and shipments, and the maintenance of systems information (e.g. ILS, FlexPLM, GTN …)
Implement and Drive execution of required process improvements within supply planning, order management, labelling and packaging, shipments and flow of goods
Supervise the onboarding process for new apparel vendors from factory code creation through SEA and MA finalization
Own and drive the trainings of new suppliers with regards to the LO planning functions
Business monitoring & Analysis
Implement and drive the provision of business reports / early warning function (e.g., supplier fill rate reports, pre-costing results/margin reports, suppliers’ delivery/confirmation performance, …) to SSOPS Mgmt. Team
Supervise monitoring esp. the production/delivery progress of key styles/ranges (“critical products”)
Proactively trigger countermeasures together w/ SSOPS Management Team, e.g. ensure potential delays are minimized
Lead the compilation of adhoc analyses (e.g. material overlaps, delivery delays, range development / efficiency …)
Project work / change management
Act as key contact point for cross-functional projects (e.g. Fashion Group, MOPS…)
Drive Fashion-specific projects (e.g. label simplification, APP lead time reduction, implementation of non-aSL process)
Sourcing allocation and management
Manage non-aSL supplier base
On boarding and outing of new suppliers to support adhoc business needs
Align with HK Sourcing on strategy and allocation
Host supplier visits and foster regular ex-change
Excellent e2e understanding of textile and Footwear Supply Chain topics – incl. supply / capacity planning, sourcing, materials management
Excellent analytical skills, business judgement, feeling for numbers / their meaning
Strong conceptual & project mgmt. skills – combined with ability to oversee several projects simultaneously
Strong interpersonal and communication skills – in written & oral form
Comfortable to interact with top management across all functions
Ability to work effectively in a fast-paced environment, coping with ambiguity
Fluent English, basic German preferred
4-year college or university degree with emphasis in the areas of industrial engineering, transportation/distribution planning, finance or operations
At least 9+ years working experience in operations, preferably with knowledge of the footwear, textiles, or hardware industries
At least 4+years working experience in personal management and leading functional units of the business
Experience in project management, through prior consulting experience or work in a business development-/project-oriented role

Director Strategic & Global Operations Resume Examples & Samples

Works closely with senior IBM clients on the WW Corporate Media Team
Senior level relationship management with IBM’s preferred media partners
Strategic negotiation of global media contracts for IBM
Responsible for managing the optimization of ROI for IBM’s media spend
Oversee a team responsible for reporting and analysis of IBM’s global spend and agency generated value
Print and Digital rate negotiation and management
Works in close collaboration with the agency campaign (planning) teams and the central operations team
Mentors members on the Strategic Negotiations team at all levels from AMD through to Associate
Bachelor’s degree, preferably with a concentration in advertising, marketing, business administration, and communications
Minimum of eight years’ experience in planning and/or negotiations
Comfortable working with budgets and numbers

Strategic Account Development & Operations Director Resume Examples & Samples

Responsible for leading 3 Managers in the SM, MM and LM segments for Mexico Market
Responsible for leading 2 Managers for Global accounts in the region
Responsible for retention and expansion of current clients served thru best in class analysis, coordinated superior service, innovative solutions and a savings & optimization program
Provide deep, relevant industry insight and benchmarking actionable data to client base
Analyze and present results and actionable date in efforts to drive decision making processes for Senior Executives on a monthly basis (financials, customer satisfaction, client retention, new business volume, risks and opportunities)
Implement strategic and tactical plans through the different parts of the organization; coordinate across a matrix organization
Link different business' teams to achieve financial and service targets
Analyze market trends and customer needs (present and future) using different information sources (surveys, complaints reports, portfolio performance, etc...) to driven innovation across the portfolio
Develop and to implement (using a test and learn approach) new products / and or services either from other regions of the business or from specific market needs
Develop strategies to increase business volume, by expanding actual portfolio through different product and/or services
Proven experience in Client Management with at least 5 years senior level leadership experience
Relationship management skills with the ability to influence client base and work effectively across all levels of a matrix organization
Financial acumen with understanding of P&L and levers to improve performance
Highly skilled on developing and executing winning strategies
Analytical, able to synthesize large amounts of information for senior management presentations / decision making process
Bachelor degree is required (Business Administration, Economics, preferred); Master degree is desired
Understanding of industry trends and how to support client in compliance with to international standards
Fluent English speaker is required

Director of Strategic Operations Resume Examples & Samples

Serves as a trusted member of the Strategic Operations - MYOP leadership team, bringing diverse expertise in the areas of strategy, operations, and finance as well as strong project and portfolio management skills
Manages receipt of ongoing Multi-Year Operating Plan updates from Local Markets, Segments and Cross-Business Enablement areas; conducts appropriate follow-up in case of missing / incomplete information
Works with MYOP Team to analyze received information and identify key issues, decisions, concerns and risks that need to be escalated to the USOC and otherwise addressed appropriately
Works with the Head of MYOP to prioritize topics for the USOC agenda
Drives resolution of escalated issues, ensuring business objectives are not compromised by skillfully addressing people, process and technology enablement issues
Support the Head of MYOP and the SVP for Strategic Operations in their efforts so that the MYOP perspective informs the U.S. Enterprise Risk Management framework
Drive the collaboration with the U.S. Analytics team to align their resource prioritization efforts with the MYOP
Ensures appropriate use of tools to track and monitor the business financial performance of assigned projects; ties decision-making and delivery to identified key performance indicators
Works closely with the Portfolio, Finance, Segment, Localization and Cross-business Enablement Dimension teams to identify issues requiring strategic tradeoffs and develop supporting recommendations and analysis for elevation to the USOC
Closely partners with IT and Operations Effectiveness project managers to develop and maintain work plans that consider the priorities, key milestones and identification of MYOP related tasks to be performed
M.B.A., M.P.P., M.P.H., or other relevant graduate training is preferred
The preferred candidate will have at least 5-7 years of management experience or consulting experience in health care finance, operations strategy, or a related field or discipline
Strong analytical and finance skills are required
Strong verbal and written communication and presentation skills, including an ability to independently develop and present work products to senior executives
Experience managing teams of direct reports and matrix partners is required
Management or operations consulting experience is preferred, but not required

Director of Strategic Operations & Business Development Resume Examples & Samples

U.S. Citizenship is required
Active DoD Secret Security Clearance is required. Top Secret Security Clearance with the ability to obtain SCI Security Clearance is highly preferred
Bachelor’s Degree in Business or Engineering or related field with 20+ years of experience
Experience working directly in one or many branches of the DoD
Experience leading new business ideas from inception to completion
Exceptional writing and oral presentation skills
Active SCI security clearance
Experience leading a new business development team

Director Strategic Operations Governance Risk & Controls Resume Examples & Samples

Support the strategic plan and culture of risk and compliance through the enhancement of the Risk Control Self-Assessment (“RCSA”) program
Proactively identify, assess, manage, monitor, remediate, train and report inconsistencies, redundancies and control deficiencies through management of the RCSA program
Ensure that robust fair treatment of customer processes are in place with regular reviews to ensure they are consistent, effective, efficient and best-in-class
Provide guidance regarding business practices, key decisions, policies, internal controls and, standards. Leverage Subject Matter Experts for regulatory requirement guidance
Effectively challenge the FLOD, identifying opportunities for improvement within the internal control environment to ensure compliance
Ensure that the RCSA program is aligned to internal standards, methodology, regulatory guidance and industry best practice
Promote and embed a Culture of Risk and Compliance within the organization through the RCSA Program
Responsible for overseeing day-to-day activities within the group responding to complex and / or escalated risks, significant trends and potential instances of non-compliance
Assist with the reporting requirements for applicable Management Committee(s) and the Board of Director regarding the RCSA program, risks to the organization (i.e. internal and external), results and remediation to mitigate the associated risk
Monitor industry emerging trends and risks that may have an impact on the organization to ensure that appropriate steps are taken to mitigate the identified risks
Demonstrate confident leadership and, sound judgment
Develop and maintain strong relationships with Executives and Senior Management of Lines of Business (“LoB”) cross functionally
Building a well-qualified team of professionals to provide subject matter expertise, effective challenge, monitoring and oversight of the FLOD to ensure adherence to internal policy, process, procedure, guidelines, standards and regulatory requirements
Possess deep knowledge of bank and non-bank financial institution, internal control and risk management best practice in larger banking or consumer lending organizations
Leads positively in the management of relationships with regulators in all relevant jurisdictions, fostering an environment of mutual trust and respect
Provides continuous motivation and development of the team, including setting adequate and measurable goals / objective setting to aide staff development with ongoing review
Ensures that all tasks are carried out with a high degree of professionalism
Develops team members by providing feedback on strength and growth areas, providing an environment that supports learning and development, and regularly discussing progress towards goals with direct reports
Perform other duties and special projects as assigned
May be required to lift, push, or pull materials weighing up to twenty (20) pounds
May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard
Corporate / satellite office role

Director, Strategic Account Operations Resume Examples & Samples

Interpret mall rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
Participate in mall security officer training; train and supervise others using easy-to-understand concepts and hands on experience; instill self-confidence and self-esteem in others
Performance / budget compliance; responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide
A minimum of 5 years of experience managing all aspects of security for a mall
Prior security-related project management experience in a multi-location environment with demonstrated ability to deliver efficiencies
Willingness to travel extensively
Proficient computer skills including Microsoft Office
Active listening skills
Ability to coach, mentor, and motivate
Global Security Operations Center - GSOC - Operator

Program Director, Strategic Operations Resume Examples & Samples

Bachelor’s degree required (Science, Engineering, or Finance preferred). A Master’s degree strongly preferred
A minimum of 10 years of experience in supply chain, manufacturing operations and/or engineering is required
A minimum of 3 years of experience in business process development and/or deployment is preferred
Extensive knowledge of core Supply Chain Business Processes is required
Experience or knowledge of Process Excellence (PE) is also required. Possessing a Six Sigma Black Belt certification is preferred
Pharmaceutical or healthcare is background is preferred
Most recent experiences should include a diversity of experiences and leadership roles across different geographical regions overseeing manufacturing operations and/or technical functions. Leadership over global strategic projects or initiatives strongly desired
Business and strategic acumen is required
This position requires a high degree of “outside – in” thinking and creativity. Critical to success is the ability to adapt broad industry best practices / strategies to the pharmaceutical space, and to connect multiple complimentary initiatives into a clear and concise strategy
Also required are - Influencing skills, analytical skills, excellent oral and written presentation skills
Demonstrated strong track record of achievement/exceeding overall results, including strategic program management and deployment, business plan commitments, quality and compliance, cost improvements, etc
Strong leadership, coaching, communications and change management skills that serve to motivate and inspire a highly engaged workforce to significantly improve performance achieve stretch goals and solve problems
Demonstrated results working with and developing diverse global teams to achieve results
Strong partnering/collaboration skills with ability to influence change with or without authority, especially at VP and/or leadership team levels
This position is a global role and can be located at any JSC site in NA, EMEA, or Puerto Rico and may require up to 30% of domestic and international travel.Engineering (Generalist)

Director of Strategic Operations Resume Examples & Samples

High-risk programs
Transition of care programs
Readmission reduction programs
House calls and other post-hospitalization solutions
Best practice comprehensive health assessment programs
Reporting and analytics
Set appropriate target goals for department, implement action plans to achieve them, and monitor results
Ensure that metrics being tracked are relevant to program success
Review, authorize, and monitor expenditure reports in accordance with company policy and procedure
Perform all related teammate management activities including but not limited to recruitment, retention, hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals
Develop and maintain positive external relationships with potential business partners
Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
Visionary with ability to plan and execute projects that impact mission, goals and objectives
Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors and customers
Exceptional client relationship management and people skills – a relationship builder
Entrepreneurial mindset in cultivating and maintaining internal and external partnerships
Proven strong leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
Demonstrated strengths in strategic planning teambuilding, leadership, and management skills
Demonstrated ability to manage and influence people, processes, and customer relationships
Ability to recognize interdependencies of process and how changes impact overall integration efforts
Excellent presentation, communication (written and verbal), and negotiation skills
Highly developed persuasion and influence skills; able to influence without authority
Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
Demonstrated ability to perform cost-benefit analyses to drive decision-making, and skill in explaining the results to teammates with no financial background
Strong multi-tasking capabilities
Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment required
Demonstrated ability to lead and motivate teammates
Ability and willingness to maintain open and clear communication with staff
Ability to give and receive thoughtful feedback
Ability to delegate appropriately
Ability to thrive in an environment of high ambiguity and autonomy; exceptional flexibility and ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, ever changing and evolving work environment with shifting time frames
Ability to maximize resources to accomplish all key metrics
Bachelor’s degree in Business or related field required
Master’s in Business Administration preferred
Minimum of 2 years’ business operations experience required
Minimum of 2 years’ supervisory experience required
Experience in process and change management preferred
Intermediate computer skills and proficiency in MS Word, Excel, Outlook, and PowerPoint required

Director Strategic Operations Resume Examples & Samples

Strategic thinker with strong commercial and business acumen
Understand key business concepts and translate into effective methods of communication
Ability to navigate a matrix organization
Minimum 10 years of strategy, consulting, finance experience preferably in related industry
Bachelor’s degree in Business Administration. MBA Degree preferred

Director, Strategic Account Operations Resume Examples & Samples

Participate in training of field managers, train and supervise others using easy-to-understand concepts and hands on experience; instill self-confidence and self-esteem in others
Personnel management; provide supervision to Strategic Account and Project Managers (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
Performance / budget compliance; responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US-wide
Must possess a minimum of seven (7) years of management experience in the financial and team leadership aspects of a large semi-independent business enterprise
Work history must include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions
Ability to manage multiple projects simultaneously
Human Resource Manager (Sterling Heights, MI)

Senior Director, Strategic Operations Resume Examples & Samples

Bachelor degree from Economics / Finance / Accounting / Engineering or any relevant disciplines
Minimum 10 years' experience at Manager level, preferably from Manufacturing / EMS Company
Prior experience in Flex Finance function is a must
Strong business and financial acumen with experience in financial analysis and reporting
Ability to influence Key Stakeholders and Decision makers
MBA or Master’s degree is preferred
Customer Facing experience to drive decisions is nice to have

Senior Director Strategic Operations Resume Examples & Samples

Manages and develops direct reports who include directors and/or managers
Defines and directs activities of area(s) of responsibility
Sets direction, allocates, and reallocates utilization of resources as required
Determines operational tactics to implement policies and strategies
Recommends and implements work processes to substantially improve performance
Sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget
With approval from members of executive management, establishes and monitors budget for cost centers within his/her span of control
Market communication on RPPC updates
P&P development for Regulatory and Operational compliance
Lead on key projects/initiatives for the provider operations
Responsible for collaborating with IT Team to improve efficiencies via technical solutions
Required 10+ years of experience in the areas of root cause analysis, quality improvements, and in managed care/healthcare industry
Advanced Demonstrated leadership skills
Advanced Demonstrated ability to deal with confidential information
Advanced Ability to multi-task
Advanced Ability to work in a fast paced environment with changing priorities
Advanced Ability to implement process improvements Ability to remain calm under pressure
Intermediate Other Ability to move about the office
Intermediate Other Provide proactive approach and support to emerging business activities established to remain competitive in the marketplace
Intermediate Other Solid understanding of managed care and its place in the health care industry
Advanced Other Strong understanding of the various cross-functional business processes within a health plan, and how they work together to produce desirable results for the plan as a whole
Intermediate Other In-depth functional knowledge, broad based multi-functional knowledge
Intermediate Other In-depth understanding of company and customer
Required Intermediate Other Knowledge of and/or ability to utilize COGNOS for budgetary decisions or review

Cloud Operations Strategic Sourcing Director Resume Examples & Samples

Background in product life cycle management
Ability to develop product roadmap
Good understanding of technical aspects of IT equipment like servers, CPU, HDD, memory,
Experience in working with or for Cloud companies

Director of Strategic Operations Resume Examples & Samples

Develop and implement a strategic management plan for the executive workflow of the Dean, including development of executive priorities and management of complex and evolving commitments
Manage communications and outreach made to the Dean’s office, including the research and development of appropriate responses for a wide range of constituents on matters of significance. Identify, prioritize, and synthesize relevant communications, information and developments of significance, which impact the Dean and college leadership. Identify and evaluate pertinent communications issues, and using discretion and judgement develop and execute strategies for addressing them
Work closely with the Dean, Associate Deans, Department Heads and college units to identify and advance strategic priorities, including providing leadership for special projects and programs on behalf of the Dean. Research, conduct analyses, prepare reports and advise college leadership relative to current issues and projects using a variety of University, State and national resources
Provide operational leadership in the Office of the Dean to accomplish the organization's goals and objectives effectively
Supervise office staff including the hiring, management, evaluation, and advancement of office personnel. Counsel staff on matters of significance related to policy, rules and procedures involving significant discretion and judgement. Provide guidance and interpretation regarding the administration of other guiding principles and governance structures as they relate to the college and campus
Serve as the primary resource and confidant to the Dean in managing and advising relative to sensitive and confidential issues and documents
Plan and prepare for leadership meetings working closely with the Dean to identify priorities and to develop short and long-term strategic plans for college leadership
Independently initiate high-level contacts of a sensitive nature regarding routine & non-routine issues internally and externally requiring a high degree of discretion, diplomacy and time sensitivity. Develop and maintain an understanding of the program goals and priorities of the Dean, in order to prioritize issues according to importance
Research and develop presentations (in collaboration with the communications and marketing team and Director of Planning & Resource Development) to the college's Executive Committee, for alumni interactions, for faculty meetings and other college, university, and public events
Research and develop college-wide communications (in collaboration with the communications and marketing team) on a wide range of topics including organization announcements and other news that impacts the College community
Work closely with the Associate Deans and Directors to set priorities for the Dean's presence at internally and externally focused events and meetings; provide strategic consultation to the Dean and Advancement staff on planning and execution of development trips, events and appointments
Work closely with the Dean on the facilitation of staff development and evaluation processes to include administrator evaluations, third year reviews, tenure rollbacks and emeritus/emerita status
Other duties as assigned that further the mission of the Dean’s office

Director AHN Strategic Operations Resume Examples & Samples

Plan, organizes staff, direct, and control the day to day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions; coaching and development; rewards and recognition; staff productivity and performance management. This may involve providing periodic informal work guidance/direction to other team members; providing performance input and recommendations to management for development and training plans
Stay abreast of changing market conditions and market share dynamics related to AHN business
Develop and make effective business cases to support funding of programs to include the development of sophisticated analytical frameworks, defining an approach and methodology to analyze issues, gathering essential data, executing the required analysis, identifying issues or problems, developing the proposed solution/ approach and executing on it
Serve as subject matter expert to the Transformation Office and executive management and stakeholders, including being able to make presentation to executives of the transformation initiatives and proposed solutions
Identify and address the change management elements of the transformation to ensure that the transformation is sustainable throughout the organization. This includes areas such as coaching, identification/alignment of training resources, documentation of future state processes, etc
3 - 5 years of management or leadership experience
Strong PC application skills (MS Office including PowerPoint and Excel)

Senior Director Strategic Operations Resume Examples & Samples

Demonstrated business results from program implementation
Strong leadership capabilities and communication skills. Able to articulate both strategic direction and tactical action steps to all levels of the organization
Strong project management and problem-solving skills required
Collaborative, positive, "service-oriented" attitude
Ability to multi-task and manage teams on multiple projects
Excellent time management skills and sensitivity to deadlines
Flexibility and the ability to adapt to change
Experience in retail and/or service businesses desired
Demonstrate strong analytical, conceptual, creative, and practical problem solving skills
Proven success in planning and attaining organizational objectives
Proven experience creating sophisticated Excel spreadsheets, Access databases, and PowerPoint presentations
Exceptional detail and accuracy orientation
Strong communication skills and ability to influence at all levels in the organization
8+ years of progressive experience in Operations management
3+ years of experience in project management, or operating a club facility in a general manager level role
2+ years of experience in a multi-unit field management role

Associate Strategic Business Operations Director Resume Examples & Samples

Work with selected Strategic Business Units and Clinical Operations chief of staff to provide analysis and business intelligence related to business performance and execution of projects
Conduct financial and business analysis supporting development of business cases or other projects
Develop presentations and other deliverables to summarize business results or progress to share with various internal and external audiences. Coordinate the review process through the various levels of the organization including legal review
Support the implementation analysis projects and business plans - manage the scope of work, objectives, quality of deliverables and activities on projects and deliver assigned activities
Support the coordination of customer inquiries, escalations and requests for information to ensure that materials are prepared and delivered to the customer according to timelines. Coordinate development of materials with operational project teams and senior leadership
Support and enhance the quality of reports against Level 1 and 2 Scorecards and associated objective(s), metrics and initiatives for ongoing Scorecard Reporting
Drive and ensure alignment of designated strategic objectives, metrics and initiatives across the R&DS and Clinical Operations Enterprise within Business Line and Functional group scorecards
Drive and support designated Business Lines and Functions in development and maintenance of Scorecards and in delivery of requirements of QuintilesIMS planning cycle
Lead other assigned projects or initiatives in relation to planning and strategy management as requested
Solid understanding of clinical operations business processes and organizational structure
Ability to articulate with strong presentation skills, excellent written communication abilities and contribute to executive-level discourse
An affinity for and demonstrated ability for business analytics - including data analysis and visualization with an inquisitiveness and ability to comprehend new business concepts and structured thinking
Strong financial and analytical skills
Strong customer focus and organizational skills with the ability to manage multiple projects under deadline constraints
Positive approach to quality of work
Bachelor's Degree in life sciences, finance (business), economics or marketing subject. An MBA is a plus. 5 years related experience, including 2-3 years of relevant industry (CRO/Pharmaceutical) experience

Director of Strategic Operations, Engineering Resume Examples & Samples

The Director of Strategic Operations, Engineering is responsible for planning, organizing and directing the activities of the engineering department staff
Plan and lead key Engineering-wide strategic programs such as wide-ranging, cross-functional software launches
Provides leadership to the engineering staff to develop operational culture, and improve overall performance
Is a data junkie with strong analytic skills who is constantly looking for new insights at scale
Develops a deep understanding of the company’s strategic objectives and leverages the knowledge to increase the effectiveness of the engineering team and the company
Formulates a roadmap of project activity that leads to measurable improvement in key performance metrics over time
Utilizes engineering and technical resources to continuously measure and analyze operational effectiveness, and achieve overall operational plans
Develops tools and metrics to automate and enforce processes
Provides recommendations for improvements that will yield higher engineering velocity, productivity, quality and cost savings
Prepares detailed analysis of exceptions and recommend corrective action
Engineering management or technical program management experience; minimum 12 years total
Experience developing and introducing new software development, product, business, operations, and people-related metrics
In-depth knowledge of industry best practices for Agile, continuous delivery, “lean start-ups”, and product iteration
Hands-on experience planning and running large organizational or operational initiatives from start to finish
Strong leadership and collaboration skills; ability to influence without authority
Thrives in a fast-paced environment with a high rate of change

Director, Strategic Operations Resume Examples & Samples

Design, promote, and execute a portfolio of enterprise strategic programs led by AHN operations and a portfolio of enhancements focused on optimizing operations and supporting the financial turn around and ultimate profitability of AHN. Manage and lead major transformation projects and teams comprised of internal or external strategy strategy consulting resources
Act as key point of contact and review for service area and for service line enterprise initiatives within AHN. Develop and lead a new strategic operations department by building productive relationships with key corporate, facility and clinical leaders and involving, engaging and collaborating with other Clinical Access colleagues
Develop project, program, and operational analytic reports necessary to effectively manage operations
Bachelor's Degree in Business, Health, or Economics

Director Strategic Technology Operations FW Resume Examples & Samples

Lead effective upstream relationships with Futures team and Product Operations to identify new development requirements and define handover timelines and clear roles and responsibilities for defined bottom Material Technologies
Drive project plans to outline the required defined technology infrastructure and capabilities to be developed and timelines. Capabilities may include, but are not limited to: facilities, machinery, software, and human resources
Lead the provision of on time project tracking and regular reporting on the status to internal stakeholders
Lead and own with support from Creation Functions and Horizontal Concepts to manage development/production allocation and ensure that workload is aligned with the capabilities of the suppliers for defined technology
Provide technical support to Development teams on the defined technology projects related to tooling engineering and mold creations
Establish a process that drives continues improvement activities for outlined technologies with ‘best practices’ as well technical education programs for the development teams
Lead the communication around potential constraints to raw material supply and production capacity. Proactively support the Material Planning team to align material and component supply with demand
Where new machinery is required, monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
Drive the capacity negotiation and agreements at the strategic supply base in close alignment with the Finance team and lead the conversations around commitments required for capacity adjustments
Lead the communication paths and contacts between T1 and T2 as new factories adopt defined technology. Ensure alignment of lead times, ordering process and quality requirements between T1 & T2
Lead and drive the team in alignment with Continuous Improvement and Manufacturing Excellence teams to optimize the manufacturing process for the defined technologies
Work with Costing to develop and/or optimize methods of costing the defined technology
University Degree, preferably textile engineering, industrial or chemical engineering or economics
7 years’ experience in textile industry or footwear
Proven Management Skills and Team responsibilities with intercultural teams
Footwear Development, Tooling and Materials background an advantage
Experience and knowledge working steam moulding processes is preferred
Lean/6 sigma training and experience

Director Strategic Technology Operations FW Resume Examples & Samples

Lead effective upstream relationships with Futures team and Product Operations to identify new development requirements and define handover timelines and clear roles and responsibilities for defined Upper Material Technologies
Provide technical support to Development teams on the defined technology projects related to pattern engineering and yarns applications
Footwear Development and Materials background an advantage
Experience and knowledge working with knitting processes is preferred

Director, Strategic Operations Resume Examples & Samples

Develop a comprehensive Technology & Tools org deliverables and execution roadmap across functions
Plan and partner on relevant Technology & Tools org metrics and business indicators to demonstrate progress
Develop process and policies where needed for repeatable and predictable outcomes
Drive integrated and uniform communications on Technology & Tools strategy
Lead some strategic programs across Technology & Tools as needed

Director of Strategic Operations Resume Examples & Samples

Lead a team of 100 teammates to support DaVita initiatives and 75,000 annual visitor patient treatments
Develop and execute customer service strategy to ensure satisfaction of external partners
Refine and develop operational performance metrics and management processes to consistently meet or outperform customer service and growth goals
Manage Training and Development leaders and team to deliver high performance and continuous improvement across multiple locations and more than 200 teammates
Manage Quality Assurance process across dedicated team and operations lanes to ensure customer service and regulatory compliance
Support Workforce Management initiatives and technology
Incorporate and live the DaVita Core Values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun in creating and managing this dynamic operational department
Partner with the operational leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive growth and productivity and ensure a high level of customer service and satisfaction
Develop and retain a team of managers, providing coaching and developmental opportunities that continuously build and expand both individual and team capabilities
Drive continuous operating improvements and quality performance of operating metrics such as quality, productivity, staffing, training, attrition and costs
Manage achievement of Guest Services customer service level and customer satisfaction goals
Identify, analyze and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions
Lead innovation initiatives to define future processes for world-class patient placement
Encourage collaboration and support of cross-functional business initiatives to ensure quick resolution of business issues
Champion development of leadership competencies that drive individual and team goals
Maximize employee satisfaction, development, and performance through goal setting and performance management practices
Foster the DaVita Way of culture that encourages teammate contribution, respect, and support of all types of individuals

Strategic Operations Director Resume Examples & Samples

Create, control and improve end - to - end business processes
Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs
Implementation of new services
Bachelor's degree in Business, Finance, Health Administration or related field or equivalent work experience
7+ years of experience in writing business and / or system requirements and business / finance analysis
5+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Presentation and communication skills
Ability to work with multi - disciplinary teams locally and nationally as well as interact with State agencies regarding implementation requirements and timelines
Ability to project manage processes and people in order to execute timely
1+ years of MS Project, Access, Word, Excel, PowerPoint, SharePoint and Visio
Previous experience with SQL