Dispatch Manager Resume Samples

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E Rempel

Emely

Rempel

4390 Napoleon Curve

Chicago

+1 (555) 405 3021

4390 Napoleon Curve

Chicago

Phone

p +1 (555) 405 3021

Experience Experience

Boston, MA

Dispatch Manager

Boston, MA

Hackett Inc

Boston, MA

Dispatch Manager

Partners with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive
Develops international procedures in coordination with the Manager of Technical Procedures and Training
Develops procedures in coordination with the Manager of Technical Procedures and Training
Work with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials
Works with the IOC management team to determine policies, departmental budget and vision.　　　　　
Performance Management
Is a self-starter who can show initiative and work with minimal supervision

Phoenix, AZ

Manager ROC / Dispatch

Phoenix, AZ

Bayer Group

Phoenix, AZ

Manager ROC / Dispatch

Selects, hires, trains, motivates, and measures performance of the Work Force Management and ROC team members
Measure and provide monthly reports on performance relevant to the business including incident management and change control
RESPONSIBLE FOR ALL WORK FORCE MANAGEMENT DUTIES
Works with management team to use historical data, trend analysis and forecasts to assure staffing levels are adequate
Manages support for up to 24x7 incident management and resolution
Provides development opportunities for direct reports and their teams
Oversee restoration of service (incident management) are carried out within a timely and efficient manner while ensuring consistent communication to executive, regional field, call center and external customers

present

Boston, MA

Distribution Dispatch Planning Manager

Boston, MA

Nicolas, Hahn and Torp

present

Boston, MA

Distribution Dispatch Planning Manager

present

Look to improve routes and make them more efficient
Work closely with fleet to ensure the proper equipment is being utilized within the region
Make suggestions to the locations within the region or business unit on how they can be more efficient
Manage the routing team for the region or business unit
Work closely with the warehouse to ensure the information coming from the routing office is allowing the warehouse to run efficiently
Provide the routing strategy for the region or business unit
Perform audits daily to ensure the route planners are creating realistic routes

Education Education

Bachelor’s Degree in Business

Howard University

Bachelor’s Degree in Business

Skills Skills

Proficient in various software applications such as Windows, Excel, Outlook and Word. Basic mathematical aptitude and statistical analysis skills
Proficient in time management; the ability to organize and manage multiple priorities
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software
Mentors team members, identify lapses, and equip staff with knowledge of developing trends in order to build a highly skilled department
Provide excellent customer service and present a professional demeanor and appearance
Ability to communicate effectively at all levels
Proven ability to motivate individuals and groups to achieve a common goal
Responsible for FAR’s and Operations Specifications alignment and compliance of IOC, corporate goals such as Right Start dependability and objectives with regard to flight operations. Works with the IOC management team to determine policies, departmental budget and vision
Responsible for coordinating, communicating, and administering Flight Dispatch policies. Ensures continued compliance with all regulations and addresses issues with appropriate Company and Regulatory agencies
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff

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11 Dispatch Manager resume templates

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Manager, Dispatch Resume Examples & Samples

Provides leadership and direction to the Dispatch supervisors and teams; coaching, counseling and feedback to direct reports in a timely manner to ensure employee performance improvement and development
Ensures that field capacity is being accurately forecasted and adjusted to meet projected work volumes, changing business needs and customer expectations
Compiles and mines data from a variety of sources to prepare, update, and create reports using standard product suites/packages; reporting regularly on long term resource/capacity plans, service level risks, contact volume forecasts and trends, staffing projections, accuracy and deviation of the forecast to actual, as well as action plans to close gaps
Defines scope of work and manages all projects / initiatives related to routing and capacity planning, including supervision of resources assigned to each project (internal or external resources)
Proven ability to motivate individuals and groups to achieve a common goal

Dispatch Manager Resume Examples & Samples

Maintains installation and service windows according to market goals and ensures customer appointment times are met
Manages all aspects of work order routing to the field and the adjustment of field resources throughout the day to optimize Technician routes, maximize capacity and increase overall efficiencies
Oversees the capacity planning for all field operations activities, including the building and updating of schedules / calendars for all work order types (e.g. long range needs analyzes and planning as it relates to marketing campaigns, new product rollouts, etc.)
Works with vendors and acts as subject-matter expert to ensure maximum utilization of all workforce management and capacity planning tools
Ensures that all necessary project activities and tasks are completed in a timely and accurate manner
Thorough understanding of Dispatch Operations
Strong leadership skills and demonstrated ability to manage a diverse employee base. Ability to maintain performance of and develop key individual contributors within the team
Proven analytical, written and oral communication skills
Must possess strong organizational and motivational skills including the ability to prioritize work; possess excellent written, verbal and interpersonal communication skills including the ability to interact with all levels of management, staff and the public
Possess excellent customer service skills, strong leadership qualities and initiative; possess strong analytical skills, ability to create reports and track data
The ability to work effectively across organizational boundaries as needed to resolve complex issues
Proficient in various software applications such as Windows, Excel, Outlook and Word. Basic mathematical aptitude and statistical analysis skills
Must have demonstrated ability to project a positive, professional company image, ability to promote positive customer relations and working relationships on a consistent basis and proven ability to provide a positive role model for the department
Working knowledge of Dispatch operations and current technology
Ability to understand and implement all TWC policies and procedures

Manager ROC / Dispatch Resume Examples & Samples

Manages support for up to 24x7 incident management and resolution
Establishes and maintains standards for customer satisfaction
Oversee restoration of service (incident management) are carried out within a timely and efficient manner while ensuring consistent communication to executive, regional field, call center and external customers
Works with management team to use historical data, trend analysis and forecasts to assure staffing levels are adequate
Promote the decrease of overall outage resolution times (MTTR)
Oversees contractor usage and deployment on a day to day basis across geographical areas
Generate operational performance identification documents and report to all appropriate operational groups
Manages performance relative to the budget and assist with meeting compliance with Human Resource, state and federal record keeping requirements
Manages outage declarations, coordinates and clears all outages activity in a specific timeframes (SLA’s)
Coordinates with Technical Operations to assure customer demand is met through effective workforce scheduling
Answer all appropriate operational group questions on outages and use the tools available to help troubleshoot and provide updated issue status
Fosters and maintains a positive, productive team environment
Manage multiple outage reporting needs to various operational groups
Selects, hires, trains, motivates, and measures performance of the Work Force Management and ROC team members
Provides business strategy recommendations based on local perspective and market analysis within a rapidly changing environment
Responsible for special projects, plans, and programs as required
Provides development opportunities for direct reports and their teams
Promotes ongoing technical competence of dispatch personnel by conducting on the job training and serving as a role model
Coordinates with training department instructional requirements with dynamic technology and new system and product launches
Provides direction and guidance in the preparation of programs to assure adequate training of personnel
Fosters a local culture conducive to open communications and a positive work/life balance
Administers coaching and/or required disciplinary action when required
Facilitates and/or participates in process improvement and project management
Measure and provide monthly reports on performance relevant to the business including incident management and change control
RESPONSIBLE FOR ALL WORK FORCE MANAGEMENT DUTIES
Ability to read, write and communicate orally
Ability to use computer, calculator and reference materials
Ability to prepare and analyze data at a distance close to the eyes
Ability to use a keyboard, fax and other standard office machines
Ability to sit and/or stand for extended periods of time
Ability to lift up to 15 pounds
Ability to continuously speak and hear detailed or important information and instructions
Bachelor’s degree or equivalent experience required in business or related field; previous experience in a management role over multiple sites; (may consider other related degree and/or equivalent work experience)
PC proficiency (MS Word, Excel, e-mail),
Ability to take ownership and initiative to address employee and customer needs
Consistent record of accomplishing short and long term business objectives
Previous experience in cable and/or internet and/or telephone operations management
Cisco CCNA Certification
Cable billing and provisioning platforms
Fundamental knowledge of the broadband network infrastructure

Dispatch Manager Resume Examples & Samples

Mentors team members, identify lapses, and equip staff with knowledge of developing trends in order to build a highly skilled department
Responsible for FAR’s and Operations Specifications alignment and compliance of IOC, corporate goals such as Right Start dependability and objectives with regard to flight operations. Works with the IOC management team to determine policies, departmental budget and vision
Responsible for coordinating, communicating, and administering Flight Dispatch policies. Ensures continued compliance with all regulations and addresses issues with appropriate Company and Regulatory agencies
Coordinates with other departments, such as Flight, Operations Engineering, Tech Ops and Network Planning, regarding current and planned operations
Monitors operations of competitors for industry trends to ensure American is an industry leader
Tasked with post-operational review of any non-normal flights (IROPS)
Develops procedures in coordination with the Manager of Technical Procedures and Training
Collaborates with IOC Manager of System Efficiency for safe and efficient international operations
Bachelor’s degree in business, aviation management or related fields preferred
Five or more years’ experience in airline network and operations management preferred
Must possess a FAA Aircraft Dispatcher certificate with AA Dispatch experience preferred
Thorough familiarity with all aspects of AA operations, policies, and procedures
Ability to lead, guide, direct and engage team members to perform at the highest level
Ability to successfully network with senior staff members concerning business objectives, challenges and recommendations
Ability to build, motivate, influence and maintain strong relationships with internal and external IOC customers
Proven strategic, analytical, planning and project management skills
Maintain a high level of organization and attention to detail
A bias for innovative thinking; willing to propose calculated risks; learn quickly from mistakes, debrief and improve
Proven track record of performance excellence meeting targets and objectives
Ability to manage multiple, complex priorities within demanding timeframes
Excellent communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences
Candidates must clear an internal background review prior to assuming this position
This job is subject to Department of Transportation (DOT) drug and alcohol testing.　 Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period.　 Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates

Dispatch Manager Resume Examples & Samples

Responsible for FARs, ETOPs and Operations Specifications alignment and compliance of IOC corporate goals such as IFS dependability and objectives with regard to International operations
Works with the IOC management team to determine policies, departmental budget and vision.　　　　　
Responsible for coordinating, communicating, and administering Flight Dispatch policy with respect to ETOPS.　
Ensures continued compliance with ETOPS regulations and addresses issues with appropriate Company and Regulatory agencies.　　　　　　
Coordinates with other departments, such as Flight, Tech Ops, Operations Engineering and Network Planning, regarding current and planned international operations
Monitors international operations of competitors for industry trends to ensure American is an industry leader
Tasked with post-operational review of any non-normal international flights (IROPS)
Develops international procedures in coordination with the Manager of Technical Procedures and Training
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates

Manager Dispatch Resume Examples & Samples

Supervise the scheduling and dispatch functions of staff
Develop and maintain schedules that ensure proper staff coverage
Respond to problems with scheduling and reconciliation activities
Monitor Staff performance and make recommendations for training and skill enhancement
Analyze customer service center operations and provide recommendations for improvement
Record, review and analyze telephone (dispatch) reports for performance
Receive, review, investigate and respond to customer comments to ensure their timely resolution
Prepare monthly reports and analysis documents for the General Manager
Conduct staff meetings and conferences
Submitting required reports and paperwork to Operations Supervisor/General Manager in a timely manner
Encouraging compliance with company policies and procedures; discussing any breach of policy or procedure noted with Operations Supervisor
Exercising discretionary judgment as necessary to ensure that routes and trips are performed safely and on-time
Maintaining the highest level of ethical behavior with our customers, fellow employees, and the communities we serve
Becoming thoroughly familiar with the bus fleet assigned to the CSC

Centralized Dispatch Manager Resume Examples & Samples

Manages the day-to-day operations of centralized dispatch within a Market Area
Establishes and implements guidelines, which maximize unit cost management while growing the business through reinforcing efficient driver performance
Assists in meeting Area and Districts residential, commercial, and roll off efficiency goals
Communicates roll off capacity to districts
Ensures district rosters are reported to central dispatch daily
Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site
Maintains and understands Service Machine standards
Runs daily Service Machine reports to verify recovery and carryover percentages
Conducts performance reviews for employees using the PDS process and other appropriate performance management tools
Recruits, selects, hires and ensures training of dispatch employees

Dispatch & Courtesy Shuttle Manager Resume Examples & Samples

Direct and coordinate all operational functions associated with the Dispatch and the Courtesy Shuttle Departments
Maintain proper staffing levels, ensure training, and schedule all employees for functional areas managed
Develop work and route schedules based on changing operational needs
Through day-to-day monitoring and evaluation, develop performance appraisals that address defensive driving skills for all driving positions employed within the department
Assist with Safety and Training to direct, coordinate, and supervise driver-training program
Provides Transportation Operations Manager with information and recommendations relative to procedures within departments
Informally resolve potential grievances with organized workforce
Performs as a Manager on Duty
Ensure compliance with JJ Keller and DOT Regulations, in regards to log books, hours of service, DQ Files, DVIR’s, training, and operational compliance
Ensure internal and external customers receive the highest level of service that can be provided
Ensure effective decisions by thoroughly analyzing alternatives and prioritizing objectives
Build a strong employee work team and a positive work environment
Work closely with other members of the Transportation Management team as well as Doyon / Aramark Joint Venture, and Alaska Management team
Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
Responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training
Communicate Environmental objectives and targets during EMS training
Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance

Routing / Dispatch Manager Resume Examples & Samples

Serves as a business consultant and participates as part of the District senior leadership team including monthly travel to the District for staff meetings, technical manager coaching and business process updates, technician ride-along and roundtables as applicable
Provides direction to District General Management on capacity utilization, productivity optimization and overall resource management
Monitors District performance to response time, cost per call, customer promise and productivity metrics
Investigates business performance issues and successes and implements strategies to improve future performance based on that data
Responsible for developing and driving all route design activities
Designs and implements the capacity utilization solution for the technical workforce, provides solutions that maintain and optimize technician profiles using capacity gap analysis
Empowers and coaches team to manage and maintain optimal system parameters to ensure the best possible capacity management solution, build and maintain tech coverage areas, shift patterns, technical schedules, vacation and training plans, and analyze demand patterns and ensure alignment of technician coverage areas to minimize technician transit time and optimize technical productivity
Manages all strategic and tactical district operations functions as they relate to capacity management which can include: producing productivity flash and partners with the DSGM to optimize results, ensuring compliance to the Quality Management System processes and company policies to ensure efficient compliant operations, ensuring dispatch team and Technical Managers are working cohesively on a daily basis to maximize overall district performance and customer satisfaction, and participating on the Routing Leadership Team and as a key extension of the District staff
Manages to 3rd party service levels and increases home services share by optimizing technical workforce capabilities INTERNAL
Previous technical management, continual process improvement and workforce planning experience a plus

Manager, Control Center & Cable Dispatch Resume Examples & Samples

Lead and support a team of CEP clerical employees
Manage employee performance: Coach and supervise staff performance, development, presence at work, call quality
Manage and maintain employee coaching files
Manage and maintain payroll, attendance records
Perform “duty manager” role during off normal periods that include evening, weekend, holiday coverage
Oversee the accelerated processes for escalations that include jeopardies related technician re-assignment or missed due date avoidance
Maintain business metrics, provide reporting and perform analytics on business trends, changes
Use data and analytics to find continuous improvement opportunities
Support crossfunctional projects impacting the Cable team
Experience in people management
Ability to thrive in ambiguous situations, requiring minimal direction or instruction
Strong problem solving and decision making skills
Knowledge of the Provisioning and Assurance process
Knowledge of Field Services process
Proficient in MS Microsoft Office
Knowledge of Bell Systems: FWFM, Action!, CALRS, WFMS, BCRIS (need to add some information here)
Control Center experience and process knowledge
Call Centre knowledge (to manage productivity metrics)
Knowledge of Symposium and inbound call centre metrics
Experience in Cable is a plus

Dispatch Manager Resume Examples & Samples

8-10 years of experience in a management capacity, preferably in the assigned area of specialty
Strong written and oral communication, organizational, and interpersonal skills are required
Demonstrated proficiency in keyboard skills and the utilization of MS Windows and related word processing, spreadsheet, and database software, is preferred
A working knowledge of company policies and procedures is required
Must have a current CAC card

Dispatch Assistant Manager Resume Examples & Samples

Supervising day to day activities of a team of operations personnel
Performance review for team (Staff & Local Drivers)
Hiring of additional personnel (Local Drivers)
Creating reports that measure key metrics for dispatch team
Consistently review driver performance and take disciplinary action if necessary
Be aware of urgent loads and ensure to have them delivered in a timely manner
Generate schedules for Local Drivers
Approve Local Driver Payroll
GED or High School diploma. 4-year or 2-year college degree in business, operations, is preferred, but not required
Knowledge of Department of Transportation requirements relating to ground transportation

Planning & Dispatch Manager Resume Examples & Samples

Previous experience in engaging, leading & motivating large teams
Experience of operating in a regulated environment within FCA regulated environment
Experience of leading resource based planning and dispatch teams
Experience of working in a unionised workforce for field and office based teams

Dispatch Manager Resume Examples & Samples

Communication with existing/new Customers to determine logistical need and best solution
Ensure pricing is provided to all requests
Communicating with Customers and Drivers through incoming email and telephone requests
Schedule available drivers to determine the best fit scenario in conjunction with each driver’s hours of service, vacations, meetings, physicals, etc
Maximize all loaded miles (e.g. identify backhaul opportunities)
Minimize “out of route" miles, shipment delays, tolls, tank cleaning, box cleaning, etc
Assigning appropriate equipment per the Customer’s needs
Coordination of preventive maintenance on all equipment with the Fleet Maintenance Manager
Utilization of Logistics Management Software including
Order entry of shipments into current Dispatch system (TMW)
On Board Communication units experience (Qualcomm)
Demonstrated success at negotiation and teamwork (excellent verbal skills)
Proven success at keeping multiple projects all moving forward concurrently
Demonstrated success in customer service required, with dispatcher experience preferred
Experience with logistics management software (TMW is preferred)
Demonstrated competency with basic computer software
Overseeing, coordinating, dispatching and managing CDL-A drivers to ensure timely pick-up and delivery of all truckload shipments from vendors to auto assembly plants or other locations
Assist with and enforce driver electronic log compliance to HOS regulations and company policy
Interface with other central dispatch staff, customer service and customers
Promote driver safety and safe work place performance
Interfacing and updating computer trucking systems
Evaluate driver performance and compliance
Must have strong written and verbal communication skills, extensive knowledge of HOS regulations and a minimum of five years of experience in a dispatch role
Excellent organizational skills, ability to manage and prioritize multiple tasks in an efficient manner and the ability to work in a fast-paced environment where change is a constant event
Must have excellent computer skills, including Word, Excel, Outlook and comparable dispatch software/screens
Must be able to work alternate shifts and weekends as needed
Must be able to manage processes efficiently and have good follow up skills, time management, a sense of urgency and able to apply a strong attention to detail
We offer an excellent compensation and employee benefit package, including medical, dental, vision, Health Savings account, 401(k), 401(k) match, vacation, holidays and company paid life insurance plan.*

Dispatch Operations Manager Resume Examples & Samples

Dispatch management across multiple Roobox sites
KPI development and analysis to continually drive improvement across the board
Execution of day to day management and operational tasks as well as supporting rapid expansion of the concept
Working alongside key stakeholders including restaurant partners and on-site operations teams to deliver a seamless dispatch operation
2-3 years strong operations management experience
Track-record of instilling structure and process, whilst comfortable working with ambiguity
Strong management pedigree with excellent communications skills
Good understanding of dispatch/logistics operations
Experience in working in a dynamic high-growth company

Dispatch Manager Resume Examples & Samples

Monitor site allotments to ensure that all segments are at budget
Analyze monthly pipeline and breakdown budgets accordingly per days of month and assign per tour time in order to meet the monthly budget of site and segment
Set up tour office and tour waves in Atlas database according to monthly matrix and sales & marketing requirements
IT request submission for new accounts created for Marketing department new hires
Perform dispatch duties as needed (i.e., data entry, handling phone calls, etc.)
Provide management with departmental production reports
Develop and maintain a continuous training program for dispatch personnel
Maintain a good working relationship with timeshare departments and resort management staff
Attend one management class and/or webinar per quarter
Provide superior customer service in accordance with the Company DRIven to Excellence standards
Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects
Operate office machinery (i.e., computer, copy machine, fax machine)
Completes all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
A minimum two (2) years of experience in the Timeshare or vacation ownership field required
A minimum two (2) years of supervisory experience in the customer service, administration, timeshare or vacation ownership field required
IT knowledge
Expert knowledge in Atlas and Clarity software
Ability to take initiative and effectively adapt to changes
Recognizes an emergency situation and takes appropriate action
Able to establish and maintain a cooperative working relation

Distribution Dispatch Planning Manager Resume Examples & Samples

Provide the routing strategy for the region or business unit
Look to improve routes and make them more efficient
Stay in communication with the branches within the region or business unit and provide them with the needed data to allow them to measure their success against the routing plan
Through efficient routing find ways to reduce delivery costs
Make suggestions to the locations within the region or business unit on how they can be more efficient
Work closely with fleet to ensure the proper equipment is being utilized within the region
Work closely with the warehouse to ensure the information coming from the routing office is allowing the warehouse to run efficiently
Manage the routing team for the region or business unit
Provide routing guidance for the team
Train the team on standard operating procedures
Coach team members as needed to improve their skill sets
Perform territory reroutes and realignments as needed
Continually look to optimize the territories in the region or business unit
Verify the data needed for a reroute is kept up to date in Territory Planner
Confirm audits of the routing data are occurring regularly
Review the monthly audits of master data within routing system
Confirm that standard operating procedures are being followed as related to master data maintenance
Ensure the daily routing plans reflect realistic scenarios
Perform audits daily to ensure the route planners are creating realistic routes
Perform coaching of route planners as needed to correct routing issues
Ensure the branches within the region or business unit have the proper metric information to measure their delivery success
Ensure the Routing Team uses the available tools to provide metric information, daily, weekly or monthly to the branches in the region. Tools Include: Excel, Business Warehouse Reporting, Roadnet, and SharePoint
Sample metrics include; cases per hour, cases per route, stops per route, miles per route, Planned vs. Actual reports, and Frequency Adherence
Provide coaching on these tools as needed
Act as the secondary backup for the routing team
30%-50% travel requirement for visits to the branches to perform reroutes and host routing meetings will be required
Bachelor’s Degree with 1 year of routing/logistics experience OR High School diploma with 3 years of routing/ logistics experience
3 years’ experience with Microsoft Word, Excel, and Outlook
1 year experience with Roadnet Transportation Suite or similar routing software
1 year experience in managing a team

Dispatch Manager Resume Examples & Samples

To oversee operations at the branch
To manage and supervise the Dispatcher with the day to day running of the transport
Customer liaison
Site Assessments as and when required
Reinforce training and support new staff
Takes personal ownership for overcoming issues and resolving problems
Ensures that any problems or issues and the status of ongoing projects or tasks are regularly communicated to their manager
Continually looks for opportunities to improve processes and procedures to benefit our customers and the company
Supervision of Drivers
Generate work orders, damages, repairs and vehicle accidents per company policy
Knowledge of all of the company computer systems
Previous Management experience preferred
Valid Driving licence
CPC is desirable
Willing to work flexibly when needed
Excellent ability to communicate clearly and effectively
Ability to prioritise work to ensure optimum use of time
Passionate about providing excellent customer service
Is a self-starter who can show initiative and work with minimal supervision
High level of commitment and flexibility required

Area Manager Centralized Dispatch Resume Examples & Samples

Manages the day-to-day operations of centralized dispatch within the Market Area
Builds and maintains strong relationship with field and other departments’ management
Assists in meeting Area and District’s residential, commercial, and roll off efficiency goals
Plans and communicates roll off capacity to districts
Develops, implements, and maintains processes, procedures, and programs to improve safety, service, and savings
Runs daily reports to manage Area performance
Delivers verbal and written disciplinary action to employees when necessary
Conducts performance reviews for employees using appropriate performance management tools

Manager Dispatch Planning Resume Examples & Samples

Collate the requirement for all three business entities for Physcians Samples from Commercial team
The requirement to be shared with supply planners and the updates on availability to be shared with the commercail team
Single point of contact for PS requirement between commercial and supply chain(KPI generation and publishing for all stakeholders)
Responsible for process improvement projects pertaining to the role
Plans despatches of Finished goods from manufacturing locations (Own/Contract) to Hub then Cfa’s for specified division and supervises this activity for all division
Plan IDT’s (Inter Depot Transfer) across the hub/cfa’s in order to meet forecast and reduce mismatches at cfa’s
Closely monitors actual despatches vis-à-vis planned dispatches and takes corrective action as per prescribed procedures
Generates MIS and provide information on finished goods movement and availability to field force & senior management
Reduce part truck loads
Ensure system adherence

Dispatch Manager Resume Examples & Samples

Relationship Building
People Management >3 years
Performance Management

Dedicated Dispatch Manager Resume Examples & Samples

Organize, plan and resource day-to-day work priorities
Responsible for hiring, reviewing, mentoring, correcting and training the Dispatch team
Dispatch manager is to ensure that the department facilitates any customers needs arising and collaborates with all Products to meet expectations
Ensure pick-up/delivery requests are dispatched promptly and professionally to drivers/vendors
Ensure timely entry of POD and other timestamps related to pick up/delivery information
Manage the volume of calls to drivers and/or problems with routes, and adjust or advise Operations where appropriate
Proactively manage customer perception of and level of satisfaction with our service
Continuously monitor vendor performance and develops improvement plan when needed
Ensures that proper implementation of customers has been conducted before Dispatch commences regular business service
Liaise with DOM product on any ground consolidation opportunities specifically related their Hubs
Achieve Cost of Sales (COS) reduction targets and Productivity Targets
Manages and improves any Cartage cost opportunities, by eliminating waste while enhancing the customer experience
Plan, coordinate, and deploy any Corporate initiatives, programs and / or projects that drive further optimization of the dispatch activities or vendor effectiveness
Extensive knowledge of trucking industry across service offerings
Extensive knowledge of AFR/OFR Operations
Strong negotiation and administrative skills
Results driven and attention to detail
Analytical and must rely on experience and judgment to plan and accomplish goals
Collective Bargaining Unit experience preferred
Has a significant goal to maximize fieldwork performance and improve technical productivity, as well as reducing operational cost while ensuring a great customer experience. Creativity and latitude is expected

Dispatch / Codi Manager Resume Examples & Samples

Contract Management with subcontractors
Drivers Training and Development
SubContractor Control
Drive Productivity management improvements
Drive Quality management improvements

Dispatch Manager Resume Examples & Samples

Ability to manage diverse functions and effectively motivate staff, work with all levels of people, and possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent and six years of experience in a high-volume, customer service or account management environment, including at least two years in a supervisory role
Working knowledge of Roadside Assistance equipment, automotive repair and tow operator procedures, including towing, light service and lock and key service
Ability to work overtime as necessitated by weather/business conditions, and to work holidays as appropriate. This position is considered Emergency Personnel
A competitive salary, depending on experience
Position is eligible for the Annual Corporate Bonus Plan

Tug Dispatch Operations Manager Resume Examples & Samples

Manages and coordinates Hub/Gateway ramp operational activities to ensure the safe, timely and cost effective processing of aircraft ground operations
Implements and directs quality control program for all ramp operational areas
Establishes, monitors, and revises policies, procedures, and service standards for hub, gateway or terminal warehouse Hub/Gateway operations
Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations
Establishes and maintains a record keeping system for all hub, gateway or terminal warehouse Hub/Gateway operations regarding volume, damages, safety incidents, productivity, etc
Communicates with some or all of the following: systems operations control, flight control, fleet aircraft maintenance, maintenance control, facilities maintenance, sort, ramp, airport police, air traffic control, fire and rescue, and US customs, and agriculture to ensure efficient and safe operation of the hub, gateway or terminal warehouse Hub/Gateway
Oversees the loading and unloading of ULDs and bulk cargo to/from network aircraft
Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures
Manages 2-5 subordinates; responsible for hiring, coaching, training, and developing staff

Dispatch Manager Fuel Procurement Resume Examples & Samples

Must have no less than 5 years fuel procurement and replenishment experience
Must have 5 years retail management experience preferred, preferably convenience retail and or back-office management
Must be able to lead a team
Must have excellent organizational and time management skills
Must have excellent communication skills both verbal and written
Must be proficient in Excel, Word, PowerPoint and Outlook

Manager, Dispatch Services Resume Examples & Samples

Leads processes to oversee daily activities related to the successful operations of aircraft or in direct support of flight operations and commercial, military and business aviation dispatch services
Manages subordinate staff. Forecasts resources needs and participates in hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provides on-going developmental feedback. Makes compensation recommendations in regards to hiring salaries and salary review actions. Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc. Identifies opportunities to improve work-related products and processes in department. Engages and empowers employees to make process improvements
Establishes and maintains aviation related commercial and military dispatch relationships. Implements policies and procedures and documents to ensure consistent execution of processes within department in support of Jeppesen, customers and regulatory requirements
Assists with technical direction and guidance to others regarding approved processes, tools, technology and skills for departmental success. Ensures departmental products or processes meet customer, company, quality, industry and regulatory requirements. Provides support of departmental technical approaches, products and processes
Participates in the sales process as required
Assists with the planning and preparation of budgets for department operations, manpower, equipment and operating costs, monitors costs to ensure budget adherence. Participates in the sales process as required
Develops operational goals, objectives, and related metrics to ensure alignment with company vision/strategy and LRBP. Measures progress, making adjustments as needed. Holds direct reports accountable for achieving goals. Achieves goals for productivity, quality and customer satisfaction
Participates as a technical advisor as required in company proposals and projects. Directs activities of professional and technical staff. Supports the establishment of procedures for monitoring hardware/software applications which support department activities and corrective action when required. Provides oversight of establishing and maintaining operating procedures to insure quality customer support
Knowledge of policies and procedures that typically affect individual subordinate employees. Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities
Ability to accomplish results through employees who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity
Skilled in advising a unit regarding tasks, projects and operations. Actively involved in daily operations only when required to meet schedule or resolve complex problems
Ensures that projects are completed on schedule and within budget
Frequent contacts with internal personnel and outside customer representatives concerning operations, scheduling or specific phases of projects or contracts

Fuel Dispatch Manager Resume Examples & Samples

Must have 5 years’ experience in operating retail fuel stores
Must have good accounting knowledge and skills
Must be able to work in potentially high-stress, very active environment
Must be self-motivated and able to work without direct supervision
Must be able to perform and present varies analysis
Must be able accept change and be a proponent of change as business demands dictate

Centralized Dispatch Manager Resume Examples & Samples

Manages the day-to-day operations of centralized dispatch
Assists in meeting districts residential, commercial, and roll off efficiency goals
Direct supervision of 2 full-time employees, including
Indirect supervision of 37 full-time employees
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience
Experience: Two years of supervisory or management experience (in addition to education requirement)
Proficiency using computer applications to record, analyze, and report information
Work experience resolving human resource and labor relations issues

Dispatch Manager Resume Examples & Samples

The company vision, values and culture are understood, communicated and positively promoted
Set positive example for all call center employees by providing consistent support and positive leadership
Responsible for positive employee morale and quality customer service
Proactively assess staffing needs as determined by service hours and peak call periods
Define and publish staff schedules based on service demand and in accordance with collective agreements
Ensures excellent, on-time service for paratransit service to the elderly and disabled
Participate in and advise senior management regarding strategies and relationships
Ensures all safety regulations are being observed and all training methods are adequate and effective
Ensure dispatch protocols are in compliance with both client and company policies and procedures
Organize and coordinate call center training programs for new hires and refresher customer service training programs
Prepares, verifies, and authorizes employee schedules and work records for payroll purposes
Assigns work duties to qualified employees to ensure adequate coverage of all shifts
Monitor call center performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions
Monitor all agents to ensure timely communication of passenger cancellations or changes as required
Provides coverage during peak service times and during employee shortages
Ensure Dispatch department assigns will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
Ensure all documentation is accurately and appropriately prepared regarding daily events as related to service
Manage vehicle pull-outs according to schedule and/or customer expectations
Maximize wage to revenue percentages and minimize non-revenue and OT wages
Define and publish driver schedules based on service demand and in accordance with collective agreements
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Maintain accurate records and appropriate filing systems
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software
Strong organizational skills, filing and file maintenance
Ability to communicate effectively at all levels
Able to use multi-line phone system
Ability to handle multiple tasks accurately and effectively
Ability to work independently and objectively
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
Provide excellent customer service and present a professional demeanor and appearance
Maintain attendance within policy

Dispatch Center Manager Resume Examples & Samples

Occastional overnight travel may be required for fire suppression or fire related assignments and training opportunities
Successfully completed the Primary NWCG Core Requirement of Expanded Dispatch Support Dispatcher (EDSD)
Successfully completed the Additional Required Training of S-491 National Fire Danger Rating System (NFDRS)

Dispatch Center Manager Resume Examples & Samples

Knowledge of the theories, principles, and concepts of fire program management
Knowledge of mobilization and use of communications systems and computer programs in support of wildland fire suppression activities
Ability to analyze organizational and operational problems and develop solutions
Ability to supervise and lead a diverse workforce
Ability to communicate effectively other than in writing
Ability to communicate effectively in writing
Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor’s phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications
If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. For a list of private organizations that evaluate education, visit http://www.naces.org/members.htm. All transcripts must be in English or include an English translation

Dispatch Manager Resume Examples & Samples

Set positive example for dispatch agents by providing consistent support and positive leadership
Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification
Recommend personnel for promotion, demotion or reclassification
Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement
Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment
Participate in and advise senior management regarding labor relations strategies and relationships
Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel
Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions
Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required
Provides dispatch coverage during peak service times and during employee shortages
Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
Ensure dispatchers document accurately and appropriately daily events related to service
Maximize wage to revenue percentages and minimize non-revenue and overtime wages