Dispatch Operator Resume Samples
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Dispatch Operator Resume Samples
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Guide the recruiter to the conclusion that you are the best candidate for the dispatch operator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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GG
G Greenfelder
Glennie
Greenfelder
507 Casper Fort
Chicago
IL
+1 (555) 419 1771
507 Casper Fort
Chicago
IL
Phone
p
+1 (555) 419 1771
Experience
Experience
Phoenix, AZ
Emergency Dispatch Operator
Phoenix, AZ
Zboncak, Kuphal and Larson
Phoenix, AZ
Emergency Dispatch Operator
- Responsible for communicating company policy and procedures to customers as it applies to work situations
- Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues
- Provides quality service to increase customer satisfaction
- Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
- Responsible for making scheduling adjustments to subscribers open/close and holiday schedules
- Responsible for prioritizing workload as alarm and call activity changes
- Performs all other duties and projects as assigned
New York, NY
Bilingual Emergency Dispatch Operator
New York, NY
Deckow, Donnelly and Krajcik
New York, NY
Bilingual Emergency Dispatch Operator
- Responds to alarms using the information provided in instruction screens
- Provide alarm reset instructions to customers during outboundalarm calls and inbound alarm call backs
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs
- Properly documents alarm handling procedures within the alarmscreens
- Properly documents alarm handling procedures within the alarm screens
- Completes alarm processing in accordance with departmentalprocedures
- Completes alarm processing in accordance with departmental procedures
present
Boston, MA
Traffic Management Center Dispatch Operator
Boston, MA
Wunsch-Wolf
present
Boston, MA
Traffic Management Center Dispatch Operator
present
- Working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services
- Driver's License in good standing
- Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office
- ATMS (Palguide database)
- Dynamic Message Boards (DMS)
- Traffic Incident Alert System
- Highway Advisory Radio (HAR)
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Iowa State University
Bachelor’s Degree
Skills
Skills
- Demonstrates excellent professional interaction skills with patients and staff
- Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity
- Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
- Ability to work with a wide variety of people under adverse conditions
- Assists in the accurate electronic and hard copy updating of all database accounts
- Exceptional computer skills including Microsoft Office applications, Spok intellidesk software, scanning/printing, monitoring equipment, and general office equipment
- Demonstrated leadership and independent problem solving skills; exceptional attention to detail, decision making abilities and the ability to use critical thinking
- Mentors positive attitude towards hospital and department policies and procedures
- Fosters and creates a cooperative teamwork environment
- Proactively takes on duties to assist other departments as defined by the director or manager
5 Dispatch Operator resume templates
Read our complete resume writing guides
1
Emergency Dispatch Operator Resume Examples & Samples
- Monitors system for alarm signals and responds to alarms using the information provided in instruction screens
- Properly documents alarm handling procedures within the alarm screens
- Minimum of six (6) months of call center experience; one year of more call center experience preferred
- Able to type between 30 - 35 wpm
- Ability to Work Efficiently Under Pressure
2
Emergency Dispatch Operator Shifts From Resume Examples & Samples
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
- Completes alarm processing in accordance with departmental procedures
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs Receive inbound calls related to alarm call back inquires
- Excellent communication skills
3
Emergency Dispatch Operator Resume Examples & Samples
- Places necessary outgoing calls to verify an alarm, dispatches theproper authorities, and notifies responsible parties
- Properly documents alarm handling procedures within the alarmscreens
- Minimum of six (6) months of external customer service experiencerequired, call center experience preferred
4
Emergency Dispatch Operator Resume Examples & Samples
- Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues
- Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps
- Schedule a technician when necessary when over the phone troubleshooting cannot be resolved
- Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions
- Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
- Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
- Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests
- Provide alarm history, update information as appropriate
- Provides quality service to increase customer satisfaction
- Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards
- Monitors and dispatches on alarms as instructed based on business needs
- Minimum of one (1) year of customer service experience required
- Able to type at least 35 wpm
- Intermediate knowledge of computer applications
- Technical Aptitude; problem solving skills
5
Emergency Dispatch Operator First Shift Resume Examples & Samples
- Responds to alarms using the information provided in instruction screens
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs
- Basic knowledge of computer applications
6
Emergency Dispatch Operator Starting Resume Examples & Samples
- Responds to alarms using the information provided in instruction screens
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
- Properly documents alarm handling procedures within the alarm screens
- Completes alarm processing in accordance with departmental procedures
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs
- Receive inbound calls related to alarm call back inquires
- Other duties as assigned
- Minimum of six (6) months of external customer service experience required, call center experience preferred
- Excellent communication skills
- Able to type at least 25 wpm
- Basic knowledge of computer applications
- Strong organizational skills
7
Bilingual Emergency Dispatch Operator Resume Examples & Samples
- Responds to alarms using the information provided in instruction screens
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
- Properly documents alarm handling procedures within the alarm screens
- Completes alarm processing in accordance with departmental procedures
- Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs
- Receive inbound calls related to alarm call back inquires
- Minimum of six (6) months of external customer service experience required, call center experience preferred
8
Bilingual Emergency Dispatch Operator Resume Examples & Samples
- Places necessary outgoing calls to verify an alarm, dispatches theproper authorities, and notifies responsible parties
- Properly documents alarm handling procedures within the alarmscreens
- Completes alarm processing in accordance with departmentalprocedures
- Provide alarm reset instructions to customers during outboundalarm calls and inbound alarm call backs
- Minimum of six (6) months of external customer service experiencerequired, call center experience preferred
9
Dispatch Operator PRN Resume Examples & Samples
- High school diploma or equivalent required. Associate's or bachelor's degree preferred
- Demonstrated leadership and independent problem solving skills; exceptional attention to detail, decision making abilities and the ability to use critical thinking
- Exceptional computer skills including Microsoft Office applications, Spok intellidesk software, scanning/printing, monitoring equipment, and general office equipment
- Mentors positive attitude towards hospital and department policies and procedures
- Assists in the accurate electronic and hard copy updating of all database accounts
- Demonstrates excellent knowledge of and complies with regulations for HIPAA, MSP, Joint Commission and any other government regulations required of the Dispatch staff
- Proactively takes on duties to assist other departments as defined by the director or manager
- Monitors and documents critical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately
- Works in alignment with other Saint Alphonsus departments to complete the following responsibilities: Return Mail for SAHS, Fresno, and SAMG Physician Maintenance for registration, medical billing, and patient charting Surgical Orders for Regional Scheduling Visit notify for Cancer Care Center Registration SAHS STAT Release of Medical Records Maintenance and problem-solving for patient reminder telephone calls for SAHS Life safety equipment testing and reporting
10
Traffic Management Center Dispatch Operator Resume Examples & Samples
- Variable Message Boards (VMS)
- Traffic Incident Alert System
- Highway Advisory Radio (HAR)
- Previous experience as a transportation Traffic Management Center Operator supporting the SCDOT
11
Dispatch Operator Resume Examples & Samples
- Dispatch experience preferred
- Advanced Emergency Dispatch Certification required. If certification not currently held, employee must be certified within 6 months of hire as condition of continued employment. 24 annual renewal credits required to maintain certification
- American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP) certification required
- Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity
- Demonstrates excellent professional interaction skills with patients and staff
- Fosters and creates a cooperative teamwork environment
- Ability to work with a wide variety of people under adverse conditions
- Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
- Assists the manager in clarifying and resolving customer issues timely
- Monitors and documents all life safety equipment for SAHS and dispatches appropriate responders as necessary
- Monitors and documents security cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. Understands software to accurately track incidents as required
- Maintains all badging functions for SARMC, SAMG, Trinity Health, and SAMC Ontario
- Monitors, reports, and documents for Pharmawatch per regional contract to respond with the appropriate policy based on alert notification
- Works in alignment with other Saint Alphonsus departments to complete the following responsibilities
12
Traffic Management Center Dispatch Operator Resume Examples & Samples
- Previous 911 or dispatch experience
- Previous radio experience
- Previous EMS, HP, Fire, or local PD experiece
13
Emergency Dispatch Operator Resume Examples & Samples
- Responsible for promoting and maintaining positive customer relations by responding to customer inquiries and solving problems
- Responsible for defusing upset customers and maintaining composure in potentially life threatening or conflictive situations
- Responsible for communicating company policy and procedures to customers as it applies to work situations
- Respond to incoming alarm signals from commercial and multi-family dwelling accounts; informing account subscribers of alarm activity by contact and/or dispatching the appropriate response agencies
- Respond to inbound calls from customers to cancel emergency authority
- Responsible for making scheduling adjustments to subscribers open/close and holiday schedules
- Communicate and implement Monitoring policies and procedures for daily goals and tasks
- Respond to all monitoring, customer service, data entry, billing, technical/trouble-shooting issues as related to the alarm system
- Process requests from commercial and multi-family dwelling accounts for account information and passcards
- Responsible for prioritizing workload as alarm and call activity changes
- Performs all other duties and projects as assigned
- Position requires weekend, holiday and shift work and may require mandatory overtime
- Knowledge and extensive understanding of Company products and policy/procedures required
- Knowledge and understanding of state of the art technology for alarms/phones/gates
- Knowledge of the company and how to utilize all company resources
- Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), Internet Explorer, and MasterMind
- Acquire and maintain a top-line knowledge and understanding of the general multi-family market and competition
- Acquire and maintain extensive knowledge of all required computer programs, spreadsheets, etc. to insure a high level of customer support
- Excellent time management, planning and forward-thinking skills
- Self-motivated and a professional attitude
- Excellent teambuilding, customer service, and interpersonal skills
- Must posess good decision making skills, be very organized and detail oriented
- Must possess good situational awareness at all times
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
- Ability to concentrate on a task over a period of time without being distracted
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
- High School Diploma or General Education Degree (GED) and six months to one year customer oriented experience, preferably in a call center environment
