Dispatch Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the dispatch job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Ernser

Adrien

Ernser

614 Hollis Plaza

Detroit

+1 (555) 694 7549

614 Hollis Plaza

Detroit

Phone

p +1 (555) 694 7549

Experience Experience

New York, NY

Dispatch

New York, NY

Daniel LLC

New York, NY

Dispatch

Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
They will be responsible for handling miscellaneous administrative tasks as time permits and will assist the manager and supervisors with these tasks
Promotes a clean work area to prevent possible injuries and/or tripping hazards to self and others
Saturday to Wednesday- 6AM to 2PM / 5 Day Work Week
Saturday to Wednesday- 3 PM to 11 PM Shift / 5 Day Work Week
During down time, assist Executive and Mountain Operations staff with projects
Performs other related duties as assigned

Boston, MA

Dispatch Coordinator

Boston, MA

Toy, Labadie and Weber

Boston, MA

Dispatch Coordinator

Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
Raising purchase order and ordering of Tech Parts/Van stock
Responsible for monitoring and minimizing costs in delivery of spare parts. Reports findings to Field and Partner management
Coordinate the transportation of vehicles by contacting carriers in our established network or locating new carriers to work with us
Provide outstanding customer service following all established guidelines, policies, and procedures
Diagnose and resolve software/hardware problems including identifying customer premises equipment
Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers

present

Houston, TX

Dispatch Associate

Houston, TX

Jones, Emmerich and Reinger

present

Houston, TX

Dispatch Associate

present

Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards
Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards
Dispatches work orders from the dispatch queue following established guidelines
Assist with development of goals and objectives for the department
Work with other departments to identify emerging trends
Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars
Answers inbound service and dispatch calls and provides necessary follow-up

Education Education

Bachelor’s Degree in Manufacturing Technology

Georgia Southern University

Bachelor’s Degree in Manufacturing Technology

Skills Skills

Ability to make quick decisions and react effectively to emergency situations with minimal supervision
Ability to work in an open-concept environment
Ability to work under pressure, in a high stress environment
Provide excellent customer service to our drivers
Strong communication skills
Ability to plan, organize and modify existing plans
Strong Math skills
Communicates with logistics to ensure that the arrival of parts and engineer to site meets customer expectations and contractual obligations. Arranges and coordinates shipments and transport
Identifies if a part is in stock to replace a faulty part identified by an engineer Technical Support Center (TSC) or Field. Dispatcher uses logistics tool Soleil or web-tools pertaining to the dispatch of third party products, to identify stock location and organize delivery of replacement part to customer site from Oracle service centre warehouse
Monitors queue of Service Request tasks to ensure all open tasks are being managed in a contractual timely manner and acts as an escalation point for out-of-line tasks, resolving discrepancies related to escalation activities from missing parts, late parts arrival, dead on arrival (DOA's) and customer dissatisfaction

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Dispatch Coordinator Resume Examples & Samples

Coordinate the transportation of vehicles by contacting carriers in our established network or locating new carriers to work with us
Maintain relationships with carriers in our network and develop new relationships with potential carrier partners
Resolve problems as they arise. Problems consist of missing vehicles, damaged vehicles, and late vehicles, etc
Provide excellent customer service to our drivers
Ensure that our drivers are properly insured and licensed to do over the road transports
Dependability and punctuality are a must
1-2 years customer service experience
Accurate typing and data entry skills
Proven ability to make decisions
Previous transportation or automotive experience a plus

Senior Mgr, Dispatch Technology & Resources Resume Examples & Samples

Drive continuous improvement on metrics. Interpret daily, weekly and monthly performance metrics to drive best practice improvements in resource allocation (quota) and personnel routing
In partnership with the Foremen, train, monitor, and support all quota/routing/dispatch personnel in the proper use of all technology, tools, and applications. This includes regular training sessions and certification of the full and proper use of all tools and applications
Ensure all work orders are properly assigned, routed and closed out with the Arris WorkAssure workforce management tool. Effective Use of Application/Tool (Arris and/or other tools) Administrative/Maintenance Access to ensure Tool-Maximization and increased Efficiency of Field Personnel
Collaborate with local technical operations personnel to ensure quota and staffing aligns with business goals and trended future volumes for all product lines. Keep resources consistently available by monitoring scheduling, holiday and vacation periods. This is to be done with minimization of manual processes and maximization of the use of all available tools and technology
Regular communication with internal IT teams (local, regional, and corporate) as well as vendors in the effective management and use of technology, tools, and applications as they relate to quota management, the routing of field personnel, and day-of-job support by dispatchers
Implement all appropriate measures to meet/fulfill all NYC franchise-related requirements
Mentors and coaches managerial team in enhancing their leadership, management, and communication skills to effectively support employees. Directly supervises one or more Supervisors, including multiple functions, ensuring all key performance indicators are met or exceeded. Carries out management responsibilities in accordance with the organizations policies and applicable laws
Responsibilities also include interviewing, hiring, training, planning, staffing, appraising performance, rewarding and disciplining employees, directing work and addressing complaints and resolving problems
Provide guidance and direction to staff including hiring, disciplinary action, staff development and goal formulation

Mgr, Dispatch Resume Examples & Samples

Drive business performance through determining and meeting key performance metrics, implementing continuous improvement programs, monitoring business results, and ensuring all departmental projects and tasks are completed on time
Directly supervises two or more Supervisors, including multiple functions, ensuring all key performance indicators are met or exceeded. Carries out management responsibilities in accordance with the organization policies and applicable laws
Manages the operations of the dispatch group that supports field personnel in installation and service to TWC Residential Customers
Provides personnel management and training to his direct reports
Works to leverage tools and software to optimize performance for dispatch operations
Implement and monitor departmental policies, procedures and performance
Interface with external and internal groups concerning escalations
Manage various projects, continuous improvement programs and tasks, ensuring due dates are met or exceed
Monitor the Budget (Operating and Capital), providing recommendations on expense control
They are responsible to manage incoming and outgoing calls as it relates to Service levels
Dispatch calls dealing with technicians, customer care and customers
Network Management (outages): Cable, phone and internet,
Outages can be both planned and unplanned. Dispatch is responsible to work with CNOC with their detected outages as well as manage the open pools and other network system to identify outages
Internal trouble call reporting
Managing the work orders in the billing system pools
Back end activities: Tracking outages and other technical measurements

Mgr, Dispatch Technology & Resources Resume Examples & Samples

Lead a diverse workforce that is both non-union and union focused on the effective and efficient management of quota and the routing of field personnel through the maximum use of all available applications and technology
Drive continuous improvement on metrics
Interpret daily, weekly and monthly performance metrics to drive best practice improvements in resource allocation (quota) and personnel routing
Regular, daily, continual communication and partnership with field/technical operations in all aspects of quota and routing functions
Oversee the scheduling and staffing of the quota and routing teams to maintain effective coverage and management of all functions/responsibilities within a 24/7 environment being sensitive to overtime needs and budget
Implement transaction reduction process improvements by leveraging technology by partnering with key stake holders (IT, LD&I, external vendors & other company resources)
Ensure all work orders are properly assigned, routed and closed out with the Arris WorkAssure workforce management tool
Ensure that items/functions tasks including occur for the entire market on a regular/consistent basis
Effective Use of Application/Tool (Arris and/or other tools) Administrative/Maintenance Access to ensure Tool-Maximization and Increased Efficiency of Field Personnel
Coordination with Senior Dispatch Manager and team to ensure effective and efficient quota usage and routing in daily dispatch operations
In partnership with the General Foreman/Foremen, train, monitor, and support all quota/routing/dispatch personnel in the proper use of all technology, tools, and applications. This includes regular training sessions and certification of the full and proper use of all tools and applications
Effective use of change management and project management skills for implementation of all dispatch-related technologies and applications. This includes any related new products, processes, procedures, and guidelines
Mentors and coaches managerial team in enhancing their leadership, management, and communication skills to effectively support employees
Directly supervises one or more Supervisors, including multiple functions, ensuring all key performance indicators are met or exceeded. Carries out management responsibilities in accordance with the organization policies and applicable laws
Prepare, analyze and present administrative reports to management that measure and evaluate process effectiveness and key performance indicator results for individual teams and or the entire department
Provide guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review. Supports company's policies and procedures including AA/EEO goals
Extensive experience and knowledge of all aspects of MSO workforce management applications - experience with Arris strongly preferred
Experience and knowledge of billing system (preferably CSG)
Excellent and interpersonal skills to effectively deal with all levels of the organization
Excellent analytical, research and evaluation techniques
Strong organizational and detail orientation and time management skills to effectively accomplish position requirements in an orderly, expedient and efficient manner
Ability to work within a team situation and in a high demand environment
Demonstrated leadership skills to effectively develop and lead a high performing team in the meeting function/department/company short-term goals and objectives
Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes
Must be willing and able to work a schedule that regularly includes non-traditional work hours - including evening hours, weekends, and rotating holidays
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Must be able to work in a fast paced environment and have the ability to make decisions quickly. Be available for Operations Support 24x7
On-call duties as required; other duties as assigned

Business Class Dispatch Coordinator Resume Examples & Samples

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
Support internal customers in a professional manner; resolve complaints successfully in accordance with established guidelines. Inform management of all unresolved complaints
Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
Provide information regarding products and services, and respond to various types of inquiries
Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers
Analyze customer history data to determine which solutions have been tried and provide alternative recommendations
May need to provide quota and routing support
May perform other related duties and responsibilities as assigned and/or required

Dispatch Coordinator Resume Examples & Samples

Communicate with a large customer base to coordinate requested work
Work with dispatch supervisor and field personnel to qualify and dispatch service/emergency calls for large geographic area
Work with multi-disciplinary team of field supervisors and coordinators to ensure scheduled work is completed
Work as liaison between technicians and service supervisor team for all tech device and technician IT issues
Assists operations productivity initiatives to improve customer service and profitability for market
Tracks business metrics, works with business manager to improve customer service, market communication, and operational efficiency
Input service contract scope, work with supervisors to schedule maintenance, eliminate labor shortages, and even workload throughout year

Field Dispatch Resume Examples & Samples

Enterprise User Event Management
Enterprise User Incident Management
Enterprise User Problem Management
Enterprise User Contact Support

Mountain Dispatch Resume Examples & Samples

Respond promptly and professionally to guest and employee concerns and requests, realizing that these will not always fall within the scope of departmental responsibilities. Make every effort to provide exemplary customer service to internal and external guests
Operates and monitors remote access control programs & video surveillance systems for facilities
Receives and tracks change orders for Vail Mt Dining and Ticket Operations and ensures delivery
Coordinates with the Mt Information Center to track lost and found items
Track Security Patroller's location & activity througout shift, and maintain various logs
Assist in parking enforcement through boot tracking, payment and patroller communication
Manage mountain access procedures for contractors and vendors
Be familiar with first-aid supplies to be able to coordinate deliveries to outside departments
High school diploma or GED - required
Operable personal phone service - required
Familiarity with Town of Vail - required

Dispatch Coordinator Resume Examples & Samples

Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate, assess, and resolve issues including same-day requests
Coordinate effectively with other departments as needed and document activities
Perform all required functions in an accurate, efficient and professional manner. Follow all company policies and procedures and comply with all performance and attendance standards
Provide outstanding customer service following all established guidelines, policies, and procedures
Strong analytical and problem solving skills are essential
Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs
Provide technical support of all TWC products and services, including internet and advanced technical phone support for our Field technicians activation/initialization of video/internet/phone service
Diagnose and resolve software/hardware problems including identifying customer premises equipment

Shuttle Dispatch Resume Examples & Samples

Issues keys, record sheets, and credentials to drivers
Investigates overdue vehicles
Directs activities of drivers by two-way radio or other communications devices
First point of contact for accidents
Cancels and adds trips as necessary

Entry Dispatch, Winter Seasonal Resume Examples & Samples

Answering phone and radio calls regarding lift related issues and dispatching appropriate personnel
Entry and maintenance of dispatch logs including but not limited to: operator calls, lift open/close times, last chair numbers and the individual who called, snowmobile route deviations, tower climbing log, weather closures
Maintaining the MS Excel log sheets that contain the aforementioned data
Reporting and tracking of lift downtime
Has comprehension of mountain operations and players involved in order to dispense appropriate information in an articulate and concise manner via radio, phone or electronically
Able to multi-task and cope with stressful situations, i.e., multiple calls or emergencies
Assisting in other central dispatch duties as necessary or required

Overnight Shuttle Dispatch Resume Examples & Samples

Compiles list of available vehicles
Assigns vehicles according to factors such as length and purpose of trip, passenger requirements, and preference of user
Records time of departure, destination, number of passengers, and expected time of return
Confers with customers to expedite or locate missing, misrouted, delayed, or damaged luggage
Maintains record of mileage, fuel used, repairs made, and other expenses
Establishes service or schedule adjustments
Issues equipment to drivers such as vehicle keys, manifest, Daily Vehicle Inspection Report
Assigns support drivers to assist scheduled route drivers
Answers inquiries from drivers, guests, and reservations department
Complete and audit payroll
Maintain integrity of logistics of operation
Assigns proper vehicle for departure at the right time
Provides feedback to operations managers regarding driver job performance
Supports all company policies that pertain to drivers
Assists with on-going driver training

Dispatch Resume Examples & Samples

Facilitate communications between on mountain services, (Lift Ops, Lodges, etc.) qualified medical personnel and Ski Patrol
Facilitate communication between guest services, other functions, and Security to promote timely responses
Monitor heavy (6 line) phone and two-way (10 chnl) radio traffic and make announcements as required by changing conditions and situations
Draft and Publish Snow Report
Update Electronic Signage Boards
During down time, assist Executive and Mountain Operations staff with projects
30 hour weeks/ 3 days on 4 days off (10 hour days)

Dispatch / Admin Assistant Resume Examples & Samples

Communicating housekeeping and guest related information to the correct person(s). This includes but is not limited to daily cleaning assignments, maintenance requests, priority rooms, front desk/guest service information, special requests etc
All incoming calls and emails related to Housekeeping are followed up on a daily basis
Tracks progress of all housekeeping staff, works closely with Housekeeping managers to ensure housekeepers and inspectors are properly updating the housekeeping system and that rooms are being prioritized as they should
Make sure that all daily work and tracking spreadsheets are updated and complete at the end of the day
Verifies all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies
Develop relationships and communicate effectively with the Housekeeping staff, Front Desk, Guest Services and Property Managers
Assist Inventory Executive Housekeeper as needed

Overnight Mountain Dispatch Resume Examples & Samples

Monitor alarm systems and notify appropriate local agencies to ensure adequate response to emergency situations
Coordinates and distributes daily snow and weather reports and follow Vail Mountain Ski Patrol criteria for avalanche control call out during the ski season
Dispatches relevant information for all Vail Mountain personnel via radio or email in a timely fashion
Identify Dispatch Center specific concerns and delegate proper work orders and possible solutions
Oversees Vail Mountain radio loaner pool. Tracks all Vail Mt. incoming and outgoing radios in need of repair
Maintaining, monitoring, and entering new accounts in Alarm Center
Assist other Mountain dispatch staff in communicating lift activity via email
Computer proficiency - required
Good written and verbal communication - required
Must be fluent in English- required
Able to work any day of the week and overnight shifts - required
Able to get to work without direct supervision - required
Intimate knowledge of Vail Mountain Operations and facilities helpful - preferred

Mountain Dispatch Resume Examples & Samples

Strong radio communication skills and etiquette
CPR
Ability to make decisions quickly and calmly in emergency situations

Coord, Dispatch Quota Resume Examples & Samples

Update, create, clear work order requests from field personnel. Process payments
Route same day work to field personnel via workforce management
Ensure timely completion of all scheduled work orders; weather guidelines are taken into consideration during appropriate times of the year
Call each customer to ensure home for scheduled work
Answer incoming phone calls from field personnel
Process email & IssueTrak requests
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Expertise level Phone, HSD, and Video troubleshooting abilities
Expertise level of OMSe phone provisioning
Proven good attendance record
Build and maintain positive relationships with internal and external customers on an ongoing basis

Coord, Dispatch Quota Resume Examples & Samples

Grooms/manages/builds multiple scheduling calendars to ensure availability in line with management objectives/directives through PointView application
Reviews/validates each scheduling calendar for accurate/efficient quota build manpower assignments
Coordinates with Routing team to ensure the accurate allocation of technicians/points as well as adherence to all directives
Assists with training of new Quota Analysts/Coordinators
Manages multiple priorities efficiently and timely
Actively manage work volumes to ensure the timely adjustments to quota to ensure a fluid re-assignment of technicians to hubs with of high installation and/or trouble call volume
Provide functional/daily support for the planning of technician labor to fulfill work order volumes
Provide work order quota adjustments to maintain the best availability of work order quota to allow on-going scheduling of customer support and sales
Interact with a diverse workforce that is focused on the effective and efficient management of quota and the routing of field personnel through the maximum use of all available applications and technology
Collaborate with local technical operations personnel and other departments to ensure quota and staffing aligns with business goals and trended future volumes for all product lines. Keep resources consistently available by monitoring scheduling, holiday and vacation periods. This is to be done with minimization of manual processes and maximization of the use of all available tools and technology
Effective use of applications/tools (Arris and/or other tools) to ensure tool-maximization and increased efficiency of Field personnel
Implement all appropriate measures to meet/fulfill all Carolinas franchise-related requirements
Carries out position responsibilities in accordance with the organization policies and applicable laws
Work on special projects, for example: TC’s within 24 Hours
Extensive experience and knowledge of all aspects of MSO workforce management applications— experience with Arris strongly preferred
Experience and knowledge of a billing system (preferably ICOMS)
Experience and knowledge of IssueTrak
Experience and knowledge of PointView
Demonstrated project management, presentation, negotiation and persuasion skills
Takes a proactive role to bring about change, applying new ways to develop the business through improved management of people and processes
Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility
Must be willing and able to work a schedule that regularly includes non-traditional work hours—including evening hours, weekends, and rotating holidays
Must be able to work in a fast paced environment and have the ability to work with the Lead, Supervisor and Manager to make decisions quickly
Travel may be required to attend work related meetings and training sessions
Maintains a high level of confidentiality when dealing with customer and employee issues and exhibits good judgment when handling complicated requests
Maintains and sets an example for professional and respectful conduct when interacting with customers and co-workers
Other duties as assigned by Dispatch management
High school diploma or equivalent Industry knowledge is desired. Associates Degree in related field or business certifications preferred
Requires adherence to Time Warner Standards of Business Conduct
Position must assist in maintaining the confidentiality of customer and business data at all times

Supervisor, Dispatch Resume Examples & Samples

Provides leadership and direction to the Dispatch team; coaching, counseling, training, and
Experience in a Technical Operations, Dispatch operations or other relevant position
Strong leadership skills and demonstrated ability to manage a diverse employee base; Must
Must be able to sit for long periods of time in a typical office environment for the entire

Coord, Dispatch Quota Resume Examples & Samples

Call each customer to ensure home for scheduled work
Process email & IssueTrak requests
Ability to deal with problems involving a few concrete variables in standardized situations

Dispatch Tech Resume Examples & Samples

Supports field personnel with activation of customer premise equipment
Works with various and moderately complex software platforms (as noted above)
Interpret data from workforce management systems to identify current and potential field problems
Handles calls from internal and external customers with a high degree of customer service and professionalism
Cancels reschedules and reassigns work assignments for field technicians
Research and identify unnecessary service calls related to discovered issues
Informs and updates field technicians on work in their designated areas
Makes outbound calls to TWC customers for dispatch and/or special project needs
Enters follow-up tasks or referral tasks for field technicians
Attendance must meet department standards
Must have solid verbal, written, organizational, and interpersonal communication skills
Candidate must be flexible and trustworthy who is capable of accurately handling several actions/tasks simultaneously
High level of computer literacy required
Must have valid driver license

Lead Shuttle Dispatch Resume Examples & Samples

Document all calls in log book (date, time, location, number of people in party, and destination)
The Lead Dispatcher will be responsible for the scheduling, interviewing, and training of call takers
The Lead Dispatcher will receive calls from all call takers and dispatch them along with directing the drivers to all locations
Must be able to get to work in all weather conditions including heavy snow
Must be able to work a flexible schedule including nights, weekends, and holidays

Village Dispatch Resume Examples & Samples

Be responsible for tool and parts room; issue items needed by guides, making sure room is kept clean, orderly and tidy, taking pride in job and work area
Take morning inventory of tools, reconcile and immediately report any discrepancy to Supervisor
Take daily inventory of parts/commodities assigned for that day and sign out sheets to determine usage needed from various maintenance functional areas
Issue parts and consumable items as needed and track area parts and items are to be used in to charge to correct account
Inventory and order parts and consumable items as necessary
Maintain tools and equipment
Manage our facility management software; distribute workloads; extensive data entry
Answer a multitude of telephone, radio and "in person" calls; determine nature of calls and refer to appropriate departments and/or personnel
Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance requests
Act as communications center for department (via radio) to monitor and coordinate daily activities and emergency responses. Monitor all radio communication to keep up to date on activities and to dispatch calls and messages
Maintain various logs and other records related to assigned duties such as: issuing keys and radios
Good basic knowledge and skills in the building/construction trades
Ability to use power tools safely and effectively, including, sander, router, table saw and skill saw
Ability to deal with guests in a courteous and efficient manner
Ability to use general office equipment
Ability to perform all job duties

Supervisor, Commops / Dispatch Resume Examples & Samples

Provide documentation to cross-functional areas associated with work order non-compliance and customer impacting order Fulfillment
Work with both internal and external resources and maintain detailed information in the work log of the appropriate tool /application
Provide support to local market field technicians, operations support staff and other technical and business support groups, as needed and as requests come in via phone or email from these groups
Handle escalated calls and advanced billing system tasks
Provide advanced technical assistance with all Lines of Business (LOBs)
Assists in the development of departmental goals and objectives to assure effective administration and implementation
Evaluates performance of direct reports to determine career advancement opportunities and special project assignments
Generates reports to monitor team metrics and analyze performance
Ensures compliance with NCTA standards

Dispatch Resume Examples & Samples

Directs routing for trucks from 1-1/2 ton single axle to 26,000 pound tractor-trailer combination rigs
Keeps routing direction/map files to ensure driver scheduled pick up and deliveries are expeditious
Ensures permits for loads requiring them are obtained prior to driver picking up load, and conveys

Dispatch Coordinator Resume Examples & Samples

This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills
Attention to detail and excellent communication skills are required
Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections
Must have a positive attitude, ability to learn quickly, and able to work under pressure
Excellent administrative skills are a must
Proficiency with MS Word and Excel required, Oracle and web based platform systems experience preferred
Candidate will take ownership of service calls, escalating issues to supervisors and technicians as needed
Help reassign work as needed, making judgments based on current workloads & priorities
Contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
Know and use formal and informal channels to achieve faster work results for the team
Exercise independent discretion and judgment to solve problems regarding the daily administrative requirements
Maintain and organize department records (both paper and electronic files)

Dispatch Coordinator Resume Examples & Samples

Planned maintenance dispatch
Scheduling non contract service needs
New contract set ups/Renewals
Routine/Non Routine/Call out invoicing
Raising purchase order and ordering of Tech Parts/Van stock
Maintenance and Storage of Service contracts
Customer orders – Routine/Non Routine
Compiling reports
Systems installed asset management

Marketing Dispatch Agent Resume Examples & Samples

Answer all incoming calls and direct them to the appropriate department. Help guest with direction and account information. Take the tours in order to record them on the manifest
Taking the tours from the manifest and creating accounts for them in CRS. Running reports, checking, and stuffing of vouchers
Communicate with other departments on anything that is changing or any issues that need to be handled. Running reports for brokers. Daily occupancy report
Support for the Marketing Team, supervisors and managers
General office duties including faxing, filing, and record keeping
Basic Computer Knowledge
Strong Verbal and Social Skills
Ability to handle objections and implement a positive end result
Must pass a background check

Dispatch Resume Examples & Samples

Log department Team member call-ins
Prepare and keep Rolodex of all contractors and vendors used by Engineering
Answer and execute maintenance request calls
Dispatch fire control procedures
Other duties as directed by management
Key Processes
Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department
Comply with policies and procedures of the department or section in order to complete service satisfactorily
Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
Ability to handle up to 8 telephone lines; experience in using 2 way radios; strong telephone etiquette; excellent verbal skills; ability to handle multiple tasks; possess basic computer skills and data entry experience; organization skills; prior dispatching experience preferred

Production Control Dispatch Resume Examples & Samples

Ability to multitask
Perform accurate data/record keeping
Follow shop safety practices and procedures during daily operations
Maintain workplace in neat and orderly condition
Perform tasks in accordance with the company electro-static discharge (ESD) procedures
Ability to complete in house ESD and FOD certifications
Ability to use Microsoft Office products
Ability to use SAP & OHS
Ability to use OHS
Determine and set priorities to meet production schedules; re-establish priorities as schedule requirements dictate
Interface with support groups outside of Manufacturing for preparation of required paperwork, resolution of discrepancies/material shortages/ rejected material
Interface with Manufacturing supervisory personnel regarding Manufacturing performance and deliveries in accordance with Manufacturing schedules and cost efficiencies
Interface with Manufacturing supervision and material control relative to material requirements/shortages
Maintains accurate tracking of material movement/status/inventory preparation of manual records/SAP input

Dispatch Resource Center Supervisor Resume Examples & Samples

Day to day loading, mapping, and Field Assist functions for VA/DC field resources and follows National processes
Customer contact and customer escalation experience
Experience with the following Verizon Systems: iVAPP, NORM, AVAYA, CMS, IEX, CoFEE Anywhere Dispatch, and AIMS
Previous experience in call center management and supervising associates

Dispatch Lead Resume Examples & Samples

Responsible for hauling oil on a regular schedule: must keep to 4 loads a day schedule and complete dispatch within the 14 hour day schedule
Responsible for running the dispatch on a rotating schedule: A -1 week; B -1 week (team leader A works Sunday-Thursday, team leader B works Tuesday-Saturday)
Will be assigned half of work group and will work with Lead Driver to find ways to increase productivityand safety
Notify Lead Driver and Supervisor of any issues that may cause delay in production
Act as primary training resource for new employees with Lead Driver as backup
Ensure that truck maintenance schedule is adhered to in order to optimize daily truck usage
Work with Lead Driver and Supervisor to increase morale within the trucking group
High school diploma (equivalent may be considered); college, technical or trade school EDUCATION desired
Current Commercial Driver's License, with HAZMAT and Tanker endorsements required, Double/Triple
Endorsement desired
Experience related to crude oil trucking and loading and unloading crude oil is strongly desired, but
Similar relevant experience may be considered
Clean driving record (no DUI/DWI in previous 3 years)
DOT drug and alcohol screening, DOT physical, 10 year FMCSA employment and safety background and 7
Year criminal background check
Exceptional oral and written communication skills, measuring and mathematical skills, and strong
Computer proficiency are all required for success in this position
Must have solid knowledge of Outlook, Word and Excel

Production Control Dispatch Resume Examples & Samples

Ability to multitask and organize
Ability to perform accurate data/record keeping
Ability to follow shop safety practices and procedures during daily operations
Ability to maintain workplace in neat and orderly condition
Ability to perform tasks in accordance with the company electro-static discharge (ESD) procedures
Ability to use Microsoft Office products, SAP, & OHS
High School Diploma or GED and 2 years additional education and/or relevant experience
Ability to determine and set priorities to meet production schedules; re-establish priorities as schedule requirements dictate
Ability to interface with support groups outside of Manufacturing for preparation of required paperwork, resolution of discrepancies/material shortages/ rejected material
Ability to interface with Manufacturing supervisory personnel regarding Manufacturing performance and deliveries in accordance with Manufacturing schedules and cost efficiencies
Ability to interface with Manufacturing supervision and material control relative to material requirements/shortages
Ability to maintain accurate tracking of material movement/status/inventory preparation of manual records/SAP input

Dispatch Services Regional Coordinator Resume Examples & Samples

Dispatcher duties - main contact for drivers, provide replacement coverage, coordinate vehicle breakdowns, provide alternate routes and directions, resolve pick up and delivery issues, contact for internal clients to resolve client requests and concerns on pick or delivery issues, represent KP in court for vehicle violations
Schedule daily driving assignments to guarantee coverage for all routes and in accordance with the Collective Bargaining Agreement
Assign equipment and vehicles
Reports: Maintain master route which defines each stop and department stop on a route, update master vehicle list, import daily workload into system, file accident reports, manage and assign fuel and maintenance cards and monitor fuel purchases
Schedule Vehicle Maintenance repairs
Manage statewide DISA Drug Screening for random DOT testing for Class A and B drivers and in accordance with regulation and policy
Manage administrative functions of all Southern California fleet vehicles
Minimum three (3) years of previous dispatch and routing experience, project management and supervisory experience
Minimum one (1) year of recent experience in a customer service environment and data entry

Production Control Dispatch Resume Examples & Samples

Perform basic functions and transactions in SAP & OHS
Resolve routine questions and problems, and refer more complex questions to higher levels. Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction
Must have strong interpersonal and communication skills
Ability to multitask, organize, be detail oriented and have the ability to perform accurate data/record keeping
Ability to follow shop safety practices and procedures and follow standard procedures
Must maintain workplace in neat and orderly condition
High School and 2 years additional education and/or experience

Emergency Dispatch & Specialist Operator Grave Resume Examples & Samples

Excellent verbal and written communications skills. Proven ability to provide written and verbal briefings to high standard. Performs well under pressure, is able to manage stressful situations
Works well independently; A proactive individual who is process-driven and detail-orientated. A good team player with the ability to work in a cross-cultural, virtual environment and fosters strong remote working relationships
Manages multiple complex tasks and work to short deadlines
Proven ability to work within a shift system, and experience of conducting written and verbal handovers
Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required
Exceptional information analysis abilities
Strong analytical writing skills to articulate complex ideas clearly and effectively
Proven ability to write and speak effectively and professionally in clear, concise English
Computer proficiency in various Microsoft Office applications (Word, Excel, Power Point, etc.) as well as Ccure alarms, Genetec video, and CPW gps
Some knowledge and experience with the use of quality and/or continuous improvement tools, techniques, practices, etc
Ability to deal with internal and external customers and to ensure compliance with deliverables
Ability to maintain strict confidentiality of all information and data

Dispatch Coordinator Resume Examples & Samples

Accepts the ownership of assigned task
Organizes field intervention activities with customer, Oracle or partner engineer
Identifies if a part is in stock to replace a faulty part identified by an engineer Technical Support Center (TSC) or Field. Dispatcher uses logistics tool Soleil or web-tools pertaining to the dispatch of third party products, to identify stock location and organize delivery of replacement part to customer site from Oracle service centre warehouse
Responsible for monitoring and minimizing costs in delivery of spare parts. Reports findings to Field and Partner management
Responsible to collect, maintain and notify Entrance Permit related to on-site visit (when required) according to customer’s requirements and procedures and local law
Proven experience of Service Request management and resource control systems in support services environment
Demonstrable Customer Services Experience
Some product knowledge an advantage in understanding spares component types, size & weight differentials
Excellent verbal and written communication skills in English
Organized, able to manage time efficiently and prioritize tasks and capable of remaining focused under pressure
Good understanding of Field Change Orders (FCO's) process and FCO parts shipments
Able to provide utilization reports specific to dispatch activities to Field Managers and Partner Managers

Dispatch Coordinator Benelux Resume Examples & Samples

Communicates with logistics to ensure that the arrival of parts and engineer to site meets customer expectations and contractual obligations. Arranges and coordinates shipments and transport
Monitors queue of Service Request tasks to ensure all open tasks are being managed in a contractual timely manner and acts as an escalation point for out-of-line tasks, resolving discrepancies related to escalation activities from missing parts, late parts arrival, dead on arrival (DOA's) and customer dissatisfaction
Is responsible for initiating invoices for partner management activities in in-direct countries. Notifies partner manager of reoccurring customer/partner discrepancies
Engages in Field Change Order (FCO) process for delivery of FCO parts to customers. As well as parts activity management, Dispatcher may drive FCO Service Request tasks when appropriate
Local geographical knowledge required for matching engineer to on-site tasks
Has understanding of Logistics customs freight rules and Oracle Logistics parts ordering tools
Excellent verbal and written communication skills in English and German
Able to communicate and to negotiate with customer (understand issue and customer situation for cost-optimized delivery)
Good customer care skills with the ability to resolve customer complaints efficiently
Can be assertive and persuasive when dealing with Oracle badged engineers and partner engineers
Capable of managing and tracking outstanding spares as per outstanding for collection (OFC) status reports. And arranging parts returns

Imac Coordinator Dispatch Agent Resume Examples & Samples

6 MONTHS PHONE SUPPORT EXPERIENCE
STRONG ADMIN SKILLS
PROFICIENT IN MS EXCEL
EXCELLENT PHONE ETIQUETTE
HIGH SCHOOL DIPLOMA/GED
TOUCH TYPING MIN 55 WPM
PREVIOUS EXPERIENCE AS A DISPATCHER
DESKSIDE AND/OR REMOTE LEVEL 1 HELP DESK EXPERIENCE
TECHNICAL DIPLOMA

Marketing Dispatch Agent Resume Examples & Samples

Answer all incoming calls and direct them to the appropriate department. Help guest with direction and account information. Take the CMA tours and broker tours in order to record them on the manifest
Taking the CMA and broker tours from the manifest and creating accounts for them in CRS. Running reports, checking, and stuffing of vouchers
Support for the CMA's, CMA managers and CMP program
Must have previous experience in an office setting utilizing phone and computers
Must be able to work evenings, weekends, and holidays

Dispatch Resume Examples & Samples

40 hours a week/ 4 days on 3 days off ( 10 hours a day)
Keep an up to date log of operations, downtime, and other reports as necessary
Monitor weather and keep MOD updated with changing conditions

Dispatch & Maintenance Supervisor Resume Examples & Samples

Develop, implement and manage property, equipment and vehicle fleet processes to ensure compliance with applicable FAR, DFAR, company regulations, and site specific regulations. This entails record keeping, maintenance, dispositioning, etc
Develop, implement and manage a fleet computerized maintenance management system that captures all fleet usage and consumption, i.e. maintenance, fuel, mileage, incidents, inspections, cost tracking, etc
Develop, implement and manage procurement activities and related functions for contract related purchases
Develop methods to track inventory usage, and On Hand quantities, etc
Serve as primary contact for all Motor pool assigned property and equipment
Manage and direct work schedules for all assigned staff members
Coordinates the vehicle maintenance program for all GFP leased/owned vehicles and maintains maintenance history on all vehicles
Manages the delivery and pick-up of assigned vehicles to and from the repair facilities
Conducts life cycle analysis quarterly to make recommendations regarding repairs versus replacement of fleet assets
Develops short and long term plans for assets based on funding and needs
Manages and reviews daily pre and post vehicle inspections to ensure that they are complete, and that actions and follow-ups are in place for open inspection items
Manages preventative maintenance team
Maintains vehicle maintenance logs and disseminates per specified process
Facilitates information collection and dissemination for all extended overnight and weekend scheduled trips
Effectively communicates requests and information to/from transportation teams, vendors, government customers and COR
Develop and submit reports as required, contract deliverables, weekly reports, etc
Manages daily assignments and schedules for assigned staff
Develop scopes of work (SOW) in accordance with identified maintenance and repairs
Establish strong relationships with suppliers and government customer
Evaluate, develop and grow maintenance resources and suppliers
Review and assess driver vehicle inspection reports and act accordingly to the deficiencies
Establish and maintain KPIs that improve challenged areas and align with contract/department goals and objectives
Facilitate fuel and vehicle wash activities, i.e. records, logs, KPIs, coordination, etc
Ensures all vehicles are kept clean and organized for daily usage
Assists with disseminating information to employees about changes in processes, policies, routes, and requirements
Manages the collection and dissemination of employee leave requests, sign in/out sheets, timesheets and othermanagement functions
Maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
Monitor customer service satisfaction as it relates to requests, responses, and upkeep
Confers with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
Prepares purchase orders for supplies and equipment
Coordinates all efforts in conjunction with Transportation Leads, Transportation Supervisor/Manager and Secretary
Conducts follow-up calls to ensure customer satisfaction
Manages the resolution of customer concerns with management
Must be very organized and effective in a high paced environment
Must be able to work during emergency events based on the customer’s needs

Dispatch Resume Examples & Samples

The dispatcher will also be entering all calls for service into a computer data base
The dispatcher will answer radio calls from security officers and input patrol checks and other info in the call data base
They will be responsible for handling miscellaneous administrative tasks as time permits and will assist the manager and supervisors with these tasks
Dispatch personnel are responsible for providing exemplary customer service to both internal and external customers through their daily activities
Comply with all safety policies, practices and procedures and report all unsafe activities to supervisor and/or Human Resources
Track Security Patroller's locations throughout shift
Able to get to work in all weather conditions including heavy snow
Ability to read, write, speak, and comprehend English language proficiently
Able to work a flexible schedule including weekends and holidays -required
High school diploma/GED -required
Proficient with computer and specifically MS Office applications -required
Outstanding phone and customer service skills –required
Previous dispatch radio experience -preferred
Approachable, friendly, and out-going personality
Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision
Ability to communicate professionally with coworkers, customers and vendors
Knowledge of Breckenridge Mountain and Hospitality areas -preferred

Shuttle Dispatch Resume Examples & Samples

Answer phone calls from guests and direct them to nearest shuttle stop for pick-up
Contact lead driver on the radio for guest location
Able to answer a high volume of calls while being courteous and professional to guests and co-workers - required
Must be able to get to work in all weather conditions including heavy snow - required
Must be able to work a flexible schedule including nights, weekends, and holidays - required
Previous dispatch experience - preferred

Dispatch Administrator Resume Examples & Samples

Ensuring the daily work flow is organized and completed efficiently
Ensuring all queries are dealt with in an effective and timely manner
Ensuring all consignments, variations and internal documentation are correctly documented
Proactively communicating customer service, quality and safety issues as they arise
Assisting with cycle counts and stock takes when required

Coordinator, Dispatch Quota Resume Examples & Samples

Communicate with field personnel via text message
Route same day work to field personnel via workforce management
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Working knowledge of all TWC products and the ability to use appropriate terms and acronyms when discussing PPV, VOD, Fiber, HSD, Plant and Telephony
Expertise level of Unified/ATG tools and provisioning (Bin files, IP addresses)
Technical plant knowledge
Ability to support the department efforts 365 days, including holidays

Central Dispatch Associate Resume Examples & Samples

Experience communicating with diverse audiences
Ability to learn quickly in a fast-paced environment
Good teamwork mentality: able to build trustworthy and supportive working relationships
Strong logical thinking, analytical skills, and problem solving skills
Five years of experience in customer support and/or distribution operations
Experience in transportation/dispatch industry is a plus

Dispatch Administrator Continental Days & Nights Resume Examples & Samples

Responsible for the generation of release certification (data to be ascertained from several sources and entered into specific fields – forms then printed and placed with parts for approval by certifying staff)
Peer checking of release documentation with eventual subsequent certification rights following a pre-defined period of training
Review of databases to establish part conformity status and generation of EASA form 1 using software tool and part details
Conversant / experienced working with computers
Competent using databases and Excel tables for look up purposes
Able to accurately complete a digital record using supplied data
Conversant using MRP software tools
Ability to create and maintain Quality records
Able to complete release certificates
Familiar working within an Aerospace environment and conversant with required traceability and control of arising documentation
Previous knowledge of working within a Part 21G or Part 145 approved facility
Previous inspection knowledge

Field Service Dispatch Coordinator Resume Examples & Samples

3+ years experience as a Field Service Dispatcher responsible for travel and logistics or Customer Service Representative (direct Customer-Facing role)
Associates degree preferred; a high school degree or equivalent from an accredited institution required
Polished Customer Service mindset
1+ years of SAP experience
Excellent communication skills (oral/written), value propositioning, problem solving, deadline-regimented demeanor and negotiating skills
Ability to work independently with little direction
Tactical orientation towards prioritizing activities based on target lists and end customer demands all in a fast pace environment
Must have experience with ERP application (SAP or equivalent)
Must have minimum 3 years of direct Customer-Facing experience

Village Dispatch Resume Examples & Samples

Provides superior service and enhances customer experiences by creating a culture from the Resort Passionate Purpose commitment
Manages our facility management software; distribute work loads; extensive data entry
Answers a multitude of telephone, radio and "in person" calls; determines nature of calls; refers to appropriate departments and/or personnel
Answers a wide variety of standard/routine questions; responds to emergencies; dispatches appropriate personnel; reports problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance requests
Acts as communications center for department (via radio) to monitor and coordinate daily activities and emergency responses. Monitors all radio communication to keep up to date on activities and to dispatch calls and messages
Maintains various logs and other records related to assigned duties such as: issuing keys and radios
Performs various clerical tasks related to department operations
Responsible for tool and parts room; issue items needed by guides, making sure room is kept clean, orderly and tidy, taking pride in job and work area
Takes morning inventory of tools, reconcile and immediately report any discrepancy to Supervisor
Takes daily inventory of parts/commodities assigned for that day and sign out sheets to determine usage needed from various maintenance functional areas
Issues parts and consumable items as needed and track area parts and items are to be used in to charge to correct account
Manages inventory and ordering of parts and consumable items
Maintains files of inspection checklists/reports
Relevant clerical and/or administrative experience
Ability to learn a wide variety of information about department operations quickly
Ability to make decisions quickly in emergency situations

Supervisor, Sched & Dispatch Resume Examples & Samples

Assist with the development, documentation and dissemination of the Schedule and Dispatch process
Works with Customer Service and Technical Solutions to assure highly qualified Customer Support resources are assigned to customer engagements
Supervises Schedule & Dispatch resources within a specified division or geography
Maintains awareness of existing or potential customer escalation issues
Proactively follows the DELL EMC escalation and change control process
Provides input into the development of Schedule & Dispatch personnel, engagement policies, procedures, standards and strategies through participation in management meetings
Ensures effective use of resources and planning tools at the divisional and corporate levels
Coordinates Schedule & Dispatch personnel between and among other areas to attain highest utilization capacity for DELL EMC
Analyze and prepare with HC capacity planning
Monitors employee job performance and provides coaching, counseling, and motivation to maximize employee performance
Provides input to Divisional/Geo Management on customer escalation trends in order to staff appropriate Customer Support Services Personnel
Other skills include, solid personnel management skills, proficient negotiation skills, deep and detailed understanding of the delivery process, ability to identify and implement best practices across team members
Strong emphasis on TCE with both internal and external customers
Ability to lead, motivate and direct a workgroup
Ability to manage in a matrix environment

Supervisor, Mine Dispatch Resume Examples & Samples

Ensure oil sands production meets the blend quality on an hour-by-hour basis and is optimized toward having a continuous flow
Ensure overburden/waste placement is in line with the plans for material utilization
Monitor production key performance indicators (KPIs) with a focus on continuous improvement
Monitor effective mining methods which includes a safe efficient shift change without adversely affecting ore feed to the primary extraction plant
Work closely with control room operator (CRO) counterparts to ensure optimal froth production and collaborate with CRO peers to ensure alignment on priorities as well as staying informed on the current and future status of the operation
Coordinate people, machinery, and equipment, to achieve optimal production in accordance with mine plan priorities
Capture, validate, and record mine site data through the Dispatch Modular Mining System
Foster a positive and productive working relationship between team members and with other functions and collaborate with mining and coarse tailing front line leaders, mine engineering, and mine management
Complete shift and production reports in an efficient and timely manner
Ensure that information required to make production decisions is readily available and accurate
Five or more years of experience with dispatching in an open pit mining environment Post-secondary education in mining engineering would be an asset
Possess a valid driver’s licence and a clean driving record
Working knowledge of mining-specific dispatcher software systems
Exceptionally strong verbal communication skills to effectively relay messages to heavy equipment operators and supervisors via radio
Knowledge of flight planning and/or air traffic control is an asset
Strong safety mindset; you continually seek greater knowledge about the systems, processes and hazards in the workplace, in order to understand not just what you do but why you do it
Ability to multitask and make quick, effective decisions while remaining calm in a fast-paced environment
You constantly ask what could change and check for out-of-the-ordinary conditions and learn to anticipate potential problems
Competitive base salary and compensation programs

Supervisor, Commops / Dispatch Resume Examples & Samples

Maintains contact via WFX, phone and or text messaging
Utilizes Workforce Management/GPS/Mapping tools
Distribute multiple communications with clear and concise on Technician updates and or status
Provide operational support for in-bound calls from technicians related to sales and basic changes required on work orders that cannot be completed through their mobile devices
Process credits for late appointments as needed
Record completion codes on jobs in order to provide accurate service history
Handle requests from customers about technician ETA
Represent Comcast in a positive, professional manner, working to exceed customer expectations while minimizing the need for further escalation
Actively listen to customer and technician concerns to ensure mutual understanding and effectively communicate to minimize the need for future contacts
Support input of sales orders that technicians make in the field
Maintain daily operational records, including account credits, escalations of issues and referral requests
Runs basic reports for fulfillment operation
Reschedules and/or assigns jobs to technicians
Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day
Inputs data into various databases used for tracking and reporting. When necessary, records completion codes in order to provide accurate service history
Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day of route, assigning and reassigning work as required
Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate workforce management tool. Processes paperwork to issue credits for late appointments as needed
Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts
Provides appointment management, i.e. running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.)
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Senior Software Engineer, Dispatch Systems Resume Examples & Samples

Code, debug, test and support the overall Dispatch system, to include tools and processes as part of the overall application development and maintenance process
Provide second tier on call support for issues affecting the Dispatching system
Participate in system testing of the Dispatch system, to include documenting defects, test cases, expected test results, test data requirements and other system test related items
Collaborate with CSX Network Operations to identify system issues and work towards appropriate resolution
Review functional requirements and participate in the development of technical specifications that address identified business needs
Bachelor’s degree from an accredited institution required in Computer Science, Computer Engineering, Information Systems/Technology or related major field of study
3 or more years of experience required in Information Systems/Technology
High School diploma/GED required
5 or more years of experience required in Information Systems/Technology
Master’s degree from an accredited institution in Computer Science or Computer Engineering
5 or more years of experience of full lifecycle software development experience, to include development, design, implementation, testing, deployment and support
3 or more years of software engineering experience
3 or more years working with custom vendor developed software
1 or more years of experience in the development and support of safety critical control systems
Able to work independently with minimal managerial direction
Strong knowledge of Red Hat Enterprise Linux, including software development in the Linux environment
Proven ability to create and modify shell scripts in a Linux environment using Python, TCL or similar languages
Strong knowledge and experience in C++ and C programming languages
Experience with using version control software
Knowledge of SQL databases
Experienced in using Service Oriented Design principals in message based system designs
Experience with JAVA programming
Experience in using Oracle RAC as part of a system design
Experience in UML design process/documentation to include requirements gathering
Knowledge of SCRUM software development process
Experience in designing and developing distributed software control systems in real time and near real time situations
Experienced in using HP Quality Center or equivalent toolset to track software requirements, test cases, defects, and enhancements
Microsoft Office skills i.e. Project, Word, Excel, PowerPoint, Visio, etc
Ability to work and manage projects across multiple business functional / technical areas
Ability to communicate effectively (both written and orally) with all levels of audiences
Experience developing, supporting and maintaining business critical systems

Supervisor, Dispatch Resume Examples & Samples

Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching and on-the-job training. Advises dispatch personnel of new equipment, technology and functionality
Ensures compliance with regulatory and company work rules and procedures. Understands and complies with the labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required
Interacts with internal and external customers to meet service and information needs and resolve complaints. Working in conjunction with the call center and field personnel is accountable for managing customer commitments through outbound communication of information. Coordinates notification of reportable incidents to internal and external customers and stakeholders as appropriate
Supervises load control and switching and tagging responsibilities of the shift. Coordinates switching operations for area generating facilities. Initiates, complies with and implements ISO procedures as required by conditions. Coordinates request, arranges and approves switching operations with other utilities
Maintains awareness of weather conditions that could adversely affect NSTAR/ISO operations and disseminates this information to appropriate locations and modifies operating plans as required
Prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders

Supervisor, Dispatch Resume Examples & Samples

Provides leadership and direction to the Dispatch team; coaching, counseling, training, and feedback in a timely manner to ensure employee performance improvement and development
Responsible for meeting established team goals, monitoring and controlling workflow and contributing to the effective operation of the TSC
Assists in the development of and ensures compliance with department policies, procedures, and practices
Researches requests for priority work, determines needs and takes appropriate action within established policy guidelines
Coordinates the scheduling of daily workload for field personnel to provide prompt service to subscribers
Prepares daily, weekly, and monthly reports on team workload and performance
Selects, trains, directs and motivates dispatchers
Performs evaluations and recommend personnel actions involving subordinates
Assures the resolution of discrete subscriber problems
Dispatches field technicians and contractors as necessary
Provides cross training to Customer Service Professionals and dispatchers on relevant topics
Checks picture and audio quality of system and take appropriate action as required
The Enterprise Technical Operations Standard Support Model contains additional duties and responsibilities specific to this role and is available upon request
Must have knowledge of and be proficient in the use of the billing system, quota/labor capacity and forecasting, routing tools, instant messaging, appropriate Microsoft Office
Suite applications, as well as all of the relevant, approved Workforce management tools and applications
Experience in a Technical Operations, Dispatch operations or other relevant position preferred
Prior supervisory experience in telecommunications-related Technical operations and/or Dispatch operations preferred
Strong leadership skills and demonstrated ability to manage a diverse employee base; Must maintain performance and development of team members
Proven organizational and motivational skills including the ability to prioritize work to achieve a common goal
Must understand and implement all TWC policies and procedures
Proven written, and oral communication skills; including, the ability to interact with all levels of management, staff and the public
Confident decision making skills

Dispatch Routing Specialist Resume Examples & Samples

Ensure order and status integrity
Provide positive customer contact experience
Provide installation status updates
Track work orders dispatched for completion/resolution
Work closely and effectively with the Dispatch Supervisor, Field Supervisors, Technicians and DirecTV Customers
Maintain and improve service by listening to contractors and customers description of problems diagnose and troubleshoot problems
Maintain Partner and customer rapport by resolving concerns and answering questions
Maintain safe work environment by following safe practices
Enhance organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments
Ensure an excellent installation and service experience to Partner customers through work with all levels within a fast paced and deadline driven organization
High school diploma, GED, or equivalent combination of education and experience is preferred
Two (2) years of customer service experience is preferred
Call center and/or dispatch experience is preferred
Solid problem-solving abilities and ability to analyze quantitative and qualitative data
Solid ability to extract essential elements and propose appropriate solutions
Solid knowledge of spreadsheet, word processing, database and email software (preferably Microsoft Excel, Word, Access, Outlook, Internet)
Solid ability to understand and follow instructions for a variety of standard practices
Solid ability to read and interpret safety rules, operating/maintenance instructions and procedurals manuals
Solid ability to be proactive in gathering information, answering queries or asking assistance with limited direction
Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Solid ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues, staff at all levels)
Solid ability to collaborate effectively with others
Solid ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly
Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions
Solid ability to work in a team environment along with the ability to work independently with minimal supervision
Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude

Medstat Dispatch Associate Resume Examples & Samples

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care
Must successfully complete an AMR-approved Emergency Medical Dispatch training program within 12 months of assuming position and obtain EMS Telecommunicator’s Certification through State Board of Emergency Telecommunicator’s Standards and Training (BETST)
At least one year of experience as an EMS or public safety dispatcher desired
System Status Management experience preferred
Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills

Gulfport Dispatch Associate Resume Examples & Samples

Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift
Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned
Demonstrated technical knowledge pertaining to communications equipment
Superior verbal communication skills
Ability to record, transmit, and report information accurately
Ability to efficiently utilize all equipment assigned to him/her and manage multiple tasks simultaneously

Field Dispatch Resume Examples & Samples

Customer Event Management
Customer Incident Management
Customer Problem Management
Customer Order Handling
Problem solving and trouble shooting skills
Cost awareness
Social skills and awareness

Field Dispatch Resume Examples & Samples

Oversees Shop and Field Repairs, Services, Maintenance of Equipment, and directs the troubleshooting, Inspection, Repair, and Testing of equipment
Develops and maintains repair schedules for all personnel on daily basis
Creates the work order and oversees the ordering of necessary parts and
Associate Degree in Diesel or Equipment Technology or equivalent
Five (5) years experience as a heavy equipment (construction or mining) technician
Ability to demonstrate managerial experience
Understanding of Company’s Policies and Procedures
Written and Verbal communication skills - ability to demonstrate and state facts to all contact people
Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
Understanding of Company’s representative products (specifications, applications, operation, maintenance, structure/function, testing/adjusting and repair)
Knowledge to access company’s parts ordering and work order system
Knowledge of PC Hardware/Software (Windows, MS Word, MS Excel) including the Internet, manufacturer’s extranet sites to access manufacturers parts and technical data

Dispatch Supv-tntre Resume Examples & Samples

Import historical information into DPS
Not in System (NIS) previous day’s resolution
Analyze previous day’s dispatch using dispatch tools and reports
Missed package research and resolution
Verify DIAD download has completed
Identify opportunities and communicate to PDS
Check on data correction status
Assist as needed, depending on volume fluctuations
Service Provider
Data Acquisition
Scan, Print and Apply
Flips

Dispatch Specialist Resume Examples & Samples

Monitor workflow and load to qualified technicians, evaluating and reassigning work as needed
Provide updates and status information on the progress of work, escalating as appropriate
Read and analyze service orders and repair tickets ensuring they are processed accurately
Work with other departments to facilitate completion of orders and proper processing
Communicate with residential and/or business customers on appointments and order/repair status
Respond to incoming calls and chats to maintain appropriate service levels
Ability to work varying shifts and hours including possible mandatory overtime and holidays
Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate
Customer needs in an efficient and successful manner
Proven ability to work with internal and external customers
Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers
Basic PC skills in a Microsoft Windows environment
Must successfully complete pre-employment test assessment and interview
Minimum of 6 months experience in customer support and/or call center environment
Background in technical support of consumer products and services

Dispatch Associate Resume Examples & Samples

Dispatches work orders from the dispatch queue following established guidelines
Makes outbound calls to locate authorized contractors
Adapt to a fast-paced environment
100755

Dispatch Employee Resume Examples & Samples

Manage driver’s window professionally under all circumstances
Available to work nights, weekends, holidays and swap shifts if needed
Provide updates of urgent loads to internal and external customers
Trouble shooting problems for drivers (directions to customer locations, pick up/delivery numbers, helping with Canadian paperwork, in-bonds, etc)
Be aware of urgent loads and readjust dispatching the drivers accordingly
Providing the necessary paperwork to every driver
Processing driver’s Macros
Utilize management tools to effectively track equipment throughout the system
Read and respond to driver messages. Verify all information when communicating with a driver
Build rapport with drivers, customer service and planning through honesty and communication
Consistently review Driver performance and take disciplinary action if necessary
One year of experience in the transportation field (preferably truckload transport)
Understanding of U.S., Mexico, and Canada geography as well as developed map reading skills

Dispatch Specialist Resume Examples & Samples

2-5 years experience in a port dispatching capacitywith extensive knowledge of Port booking systems for appointments
Ability to multitask, and posses the presence of mind to adapt to shifting priorities
Must be able to communicate clear and concise instructions and information to drivers, and both internal/external stakeholders
High level of proficiency in Microsoft Excel, Outlook and Word
An individual with flexible availability who is willing and able to work overtime and weekends (where required)

Dispatch Foreman Resume Examples & Samples

High school or equivalent
Minimum Three (3) years experience as Shipping & Receiving / Dispatch / Coordinator (Foreman) in a related aerospace field, metal industry or manufacturing environment using Forklift and other means for shipping
Excellent communication skills, written and verbally
Proficient with computers (Word, Excel, Power point, publisher, Lotus Notes), able to navigate different carriers websites
A thorough understanding of Shipping & Receiving procedure requirements
Ability to perform basic arithmetic in various units of measure, using Metric & English whole numbers, common fractions, and decimals. Ability to compute ratio, percentage
Ability to read and interpret documents, safety rules, Work Instructions, Standard Operating Procedure (SOP). Write routine reports or correspondence
Ability to communicate effectively at all levels across the organization
Ability to work with people from different back grounds individually and in a team environment
Required to stand, stoop, kneel, crouch, crawl, sit, climb or balance. Required to reach, and to manipulate using hands and fingers. Frequently required to use gloves, Steel Toe Boots, Ear Plugs, Safety Glasses, other industrial PPE (Personal Protective Equipment) and/or breathing apparatus
Ability to lift and/or move, by pushing/pulling, up to 40 lbs
Specific vision abilities required include; close vision, depth perception and the ability to adjust focus and recognize color
Routinely deal with multiple job tasks, communicating with Production/Operations, Production Planning and Sales staff in determining priorities. After priorities are determined; the Dispatch Foreman will work with those team members to complete assigned tasks and report completion to SIOP Manager, Production Planning and/or Team Leaders as necessary
Routinely identify sources from vendors to optimized shipping services and keep-up with technology
Load / Unload trucks, stage and stock materials with Forklift
Print and review the daily dispatch plan
Contact / Schedule Carriers for Pick-up and Delivery to Customer On time
Work safely as a team in tandem with Final Inspection to ensure quality standards are met and packaged correctly
Print packing slips and labels, and pull orders from finished good inventory
Double check the weight, material type and heat number of each container and order before and AFTER loaded on truck
Prepare proper shipping labels and attach said label to each shipping container
Shrink wrap or palletize and band each shipment to ensure that shipment is secure while in transit/route
Prepare shipping documents/packing slips through the company computer system or website as required
Prepare proper bills of ladings, airbills or shipping bills as required and contact the carriers to schedule pickups
Assist the Production Planning and SIOP Manager in maintaining finished good inventory
Posting the daily shipping recaps in a timely fashion
Ordering shipping supplies as needed with the approval of SIOP Manager
Loads trucks as required and ensure proper weight and weight distribution is in compliance with DOT (department of transportation) to meet federal and state requirements
Demonstrates effective housekeeping in the area of work and shop. Observes all safety rules and regulations
Participates in and completes training as prescribed by immediate leadership and/or in compliance with corporate offices
Contribute to the continuous improvement of the Shipping / Receiving process for reliability, productivity, yield and capability
Occasional work required in hazardous areas involving climbing on a truck

Dispatch Analyst Resume Examples & Samples

Analytical & problem solving mindset
Strong Microsoft Excel and Access skills
Quickly assimilate processes and identify improvements to efficiency and effectiveness
Strong desire to independently pursue concerns or issues identified from the desk without direction
Aspiration to continuously improve, develop and grow within the organization
Ability to communicate complex information in a concise and clear fashion with accuracy, thoroughness
Ability to multitask in a fast paced office environment, to include answering customer concerns and fulfilling reporting requests
Attention to detail and prioritization skills
Fast and accurate data entry skills
Ability to follow all company, client, safety and regulatory requirements, including, but not limited to, policies, procedures, standards and guidelines as they relate to this position and the work duties being performed
Knowledge of guidelines concerning confidentiality of data, and must demonstrate tact and discretion
Two (2) years of progressive experience in administrative duties, customer service, reporting and data entry and analysis for a 200+ employee company
Two (2) years of experience with the Microsoft Office Software

River Bend Sand & Gravel Dispatch Resume Examples & Samples

Answers customer and driver calls in a timely and professional manner
Enters order data into computer system
Schedules and tracks orders and deliveries
Minimum two years direct customer service/dispatch experience highly preferred
Demonstrates ability to multi-task and prioritize workloads in a fast paced environment
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person
Detailed-oriented and thorough in all duties and be able to work extended hours when needed
Proficient with Microsoft Windows applications
Excellent organizational, customer service and telephone skills
Strong written and oral communication skills with high attention to detail
Ability to work well in a high stress environment
Ability to perform well in a small team environment
Experience in customer service and/or ready mix concrete preferred

Dispatch Specialist Resume Examples & Samples

Fielding orders using MATCH which is a mobile dispatch system as well as using radio backup
Maintain communication with field personnel to relay messages, answer questions, distribute necessary overtime, etc
Ability to give direction to other colleagues and distribute additional emergency and fieldworker orders to other Dispatch Specialists
Responsible for reassigning uncompleted work, while remaining compliant with Ohio Minimum Gas-Service Standards (OMGSS)
Responsible for ensuring information is accurately documented
Must be comfortable interacting with various business units such as informing Construction & Maintenance (C&M) of credit shutoff routes
Responsible for preparing schedules as well as pre-approved overtime for the department based on direction and approval of the Supervisor
Perform a variety of record keeping functions which includes C&M credit shutoff routes, identification on service orders, maintaining payroll/time records etc
Shift assignments vary and individuals might be responsible for assisting building security and responding to emergencies
Proficient in interacting with customers over the phone to confirm scheduled appointments and assisting customers in any other ways. Customer phone calls are taken on evenings and weekends. System-wide phone calls might also need to be taken
Analytical, problem-solving skills and oral communication skills
Ability to give direction and facilitate processes
Familiarity with PC’s and keyboarding skills typing assessment prior to interview
Ability to handle multiple events/ requests at one time
Ability to work various shifts in a 24 hours a day, 7 days per week operation (to include nights, weekends and holidays)
Minimum of three (3) years customer service experience
High School diploma, GED or above
Typing test administered (Applicant must have the ability to type 25 words per minute.)
Behavioral based assessment administered

Dispatch Coordinator Resume Examples & Samples

Answer any customer questions via phone/email with a high level of professionalism and a sense of urgency
Open service tickets for incoming requests
Provide accurate information to field employees through phone, e-mail, outlook calendar, and dispatch tool
Probe general service and dispatch email boxes throughout the day and respond with a sense of urgency
Create a "clean" order that is ready to be dispatchable and has all the pertinent information the Field Engineer will need to be successful
Collaborate with other dispatchers/customer service reps, RSM's and other service personnel to meet the needs of our customers
Prepare estimates when required
Closeout ESR's in Sales Logix once FE submits
Document every customer interaction
Providing timely follow-up for open service requests
Complete any assigned e-learnings
Administrative duties
Assist Schedulers' with their day to day activities
Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
Must be organized, efficient, detail-oriented, innovative and effective problem-solver
Ability to work independently or with a team
Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, Syteline, and Sales Logix)
Maintain a professional appearance along with a clean work area
College degree preferred
2 yrs. related experience in a customer service/administration position preferred

Store & Dispatch Incharge Resume Examples & Samples

Ensure various warehousing operations including goods receipt, unpacking packing and storage, picking , Issue to shop floor , replenishment , packing of finished goods , loading and dispatching are executed in a safe, timely and efficient manner
Improve the in-house and outside storage facilities in line with the storage requirements and safety standards
Maintain complete data in the ERP system
Ensure all the transactions to be recorded in SAP MM Module (Goods receipt, goods issue and other challans)
Checks quality of incoming goods condition for storage
Ensures you are interacting with the suppliers
Participates in regular inventory control processes, responsible for inventory counting as per the cycle decided

Dispatch Associate Resume Examples & Samples

Must have office clerical experience
Must be able to work outside during all weather conditions
Must be able to work on your feet for the duration of a shift
Must be able to open and close trailer doors
Must have experience using MS Word, Excel and Outlook

Dispatch Lead Resume Examples & Samples

Oversees and performs various tasks to support operations, including but not limited to tasks related to dispatch, timekeeping, customer service and data entry
Provides direction to dispatchers and other office staff
Completes assigned special projects as directed by the Operations Manager or General Manager
Fills in for dispatchers during vacations in addition to assigning work to the dispatch team
Conducts dispatch training
Acts as the primary point of contact for dispatchers requiring assistance and/or guidance resolving issues
Monitors and evaluates all assigned routes and miscellaneous requirements
Partners with the Operations team to resolve customer service issues
Keeps attendance records for all workers; gives verbal and written warnings when necessary
Assists with route audits, reroutes and hazard assessment as needed
Performs other job-related duties as assigned or apparent
Minimum of 1 year of related experience in dispatch, data entry, or related field (e.g. Driver, Operations Supervisor)
Two years of prior experience driving heavy commercial trucks
Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness
Ability to function as a team member and promote a positive work environment
Ability to manage and follow process and instruct others on internal and external processes
Can easily navigate computer systems using different platforms
Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner
Good follow through ability; ability to adhere to work schedule and follow through on challenges as they arise

Technical Dispatch Administrator Resume Examples & Samples

If you do not have 3 years previous employment, a professional reference must be provided (obtained from a Medical Practitioner, Officer of the Armed Forces, Teacher, Lecturer, Lawyer, Bank Manager, Civil Servant etc)
Proof of identity & eligibility to work in the UK which must include Photographic I.D - Passport or Driving License
NI Number information / proof and FULL Birth certificate (not the short version)
Action the out of hours report on a daily basis
Call answering within agreed performance standards from; engineers, RTM/STM, engineer supervisors, CSC and FM’s, all subcontractors
Complaint handling and escalation as required and support continuous improvement activity to reduce levels of customer complaints
Chasing calls from CSC to provide customer updates
Accurate production and issue to authorised subcontractors of Purchase Orders through the Coupa system within Client specific guidelines and SLAs
Raise purchase orders through the SAP system to the value not exceeding agreed limits
Dispatch calls to sub-contractors based on the correct skills sets, geographical location and service delivery arrangements
Prioritise urgent jobs and plan and dispatch sub-contract support to meet urgent demand
Ad hoc administration duties
High level of IT literacy and knowledge of Microsoft Excel
Excellent attention to detail and communication skills
A courteous and professional manner is essential as the successful candidate will be required to communicate with clients, contractors and engineers on a regular basis
Previous experience in a similar role (Planning Maintenance)
Ability to manage own workload and work to strict deadlines whilst maintaining a high level of accuracy

Customer Information & Service Dispatch Specialist Resume Examples & Samples

Provides a variety of customer services under close-to-moderate supervision for one or more functional areas
Resolves customer questions, complaints, and requests; sets up new accounts; maintains records on customer accounts, credit risks, and delinquent accounts; and performs a wide variety of credit and collection functions
Coordinates field disconnection and reconnection activities including updates to Customer Information System (CIS)
Provides usage and service information, and receives calls and orders to route distribution resources appropriately; may provide fill-in, overflow, and outage dispatch assistance
Enhances and maintains Company image by supporting and communicating Company decisions, policies and practices, while protecting confidential Company information and customer privacy
May be cross-trained to support various functional areas
Ensure operational standards are met, data interfaces are effective and data integrity is not compromised
Requires excellent interpersonal as well as verbal and written communication skills to establish and maintain productive working relationships. Also requires the ability to maintain a high-degree of confidentiality
Associates degree desirable
Over 2 years of directly related work experience

Dispatch Planning Supervisor Resume Examples & Samples

Develop and maintain routes planning
Hire, train, motivate and discipline staff as required
Develop and enhance safety, quality, service and production programs
Through empowerment-driven initiatives, develop innovative solutions to service and dispatch issues
Act on employee surveys and analyze specific indicators to continuously improve employee relationships
Report on all aspects of the operation
Maintain an effective administrative system to organize scheduling, vacations, optional days, employee records and files, seniority lists and all other required documentation
Investigate and report on all injuries
Comply with all federally regulated health and safety and Labour Canada Guidelines
Investigate and report on all service disconnects or failures
Develop initiatives to reduce overall hub costs and increase production
Conduct and review preload and ECS audits
Available to work daily, Monday through Friday, 5 hrs/day
Working knowledge of Windows and Microsoft Office

Day Dispatch Resume Examples & Samples

Assume all transportation and safety responsibilities and notify management in the event of an emergency
Work closely with other departments to assure customer service is provided in the most efficient methods
Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal in a timely manner
Address backhauls
Answer phone calls from customers/ sales/ drivers – find solutions to issues
Manage 2nd Runs – from order entry to routing to delivery
Monitor delivery progress via XRS
Record delivery information and transmit via e-mail
Address any driver concerns and issues
Responsible for following company procedures and policies for will-call, and employee orders
Efficiently coordinate and utilize driving force
Invoicing all customers routed for specified delivery day
Assist routing in completing nightly paperwork and releasing paperwork for night operations
Release invoices and driver’s manifests
Make corrections to invoices
Identify and assign all key codes for dark drop routes
Enter catch weights
Enter orders left on voice mail, EDI, and faxes
Total operation numbers for specified delivery day and run summary reports
Address any driver concerns and issues in a professional manner
Available to cover different shifts
Perform other task as directed by Management
Must be able to work with well with all levels within the organization in a professional manner
Proven problem solving, organizational skills, and decision making skills are essential for this position, along with demonstrated analytical abilities
Strong communication skills are necessary with dealing with various departments; must give instructions clearly so they are understood by drivers
Ability to work weekends, holidays and night coverage
General understanding of distribution and warehousing procedures preferred
Prior experience and knowledge of Transportation and understanding of D.O.T. regulations and requirements is a plus
Intermediate Microsoft Excel & Outlook
XRS/ Roadnet and AS400 experience preferred
Ability to provide superior customer service
Ability to work independently and with all levels within the organization in a professional manner
Ability to handle crisis situations effectively
Ability to work on a rotational basis, including nights, weekends and holidays
Must be capable to flow specific work oriented procedures
Must be able to work in a timely fashion
Positive attitude, high degree of integrity, and respects others
Desire to Innovate and find new ways to help our customers succeed
Bilingual (English and Spanish) a plus
High School diploma or G.E.D
1 year experience in dispatch preferred
1 year of heavy phone volume customer service experience

Shift Dispatch Resume Examples & Samples

Monitors the quality of the mail prior to processing and before dispatching
Ensures that the mail is reviewed for proper dates, over weights, correct zip codes, and not stuck together
Coordinates drivers to ensure all deliveries are completed and on time
Monitors drivers coming into the facility and leaving the facility for the Post Office to ensure they are meeting scheduled route times
Communicates clearly and concisely with internal and external customers regarding orders to be picked up
Assists in the Metering, Bulk mail, or Barcode departments between deliveries
Reviews pickup slips for piece counts and communicates piece counts to the Job Cost Administrator
Promotes a clean work area to prevent possible injuries and/or tripping hazards to self and others
Additional duties as required
Strong organization, customer service, and verbal/written communication skills
Knowledge of presort mailing business
Ability to stand, walk, stoop and bend with or without accommodation
Ability to lift up to 50lbs. with or without accommodation
Candidates must have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language
Based on operational need you must be able to work overtime, which may include weekends, holidays and/or a different shift with limited or no advance notice

Dispatch Engineer Resume Examples & Samples

Assist the Mine Dispatcher with modifications required in Mine Vision and Fleet Control
Support drill and blast data management
Implement processes, policies, systems and practices to improve mine dispatching efficiency and associated reporting
Produce the weekly production report, weekly progress report (update on current tasks) and end of month reports (reconciliation between fleet management system, geology and survey)
Analyze and interpret datasets in order to determine trends and collaborate with various stakeholders as per impacts with a specific focus on the optimization of the mine equipment fleet
Design and implement production reports as required by various stakeholders
Maintenance and correction of reporting services
Coordinate troubleshooting with fleet management system issues with IT and Maintenance
Promote health and safety (H&) by participating and hosting the monthly departmental H&S meeting
Bachelor’s degree in Mining Engineering
Minimum of 3 years of experience in mining operations
Excellent interpersonal skills and ability to work in a team

Dispatch Lead Associate Resume Examples & Samples

Places finalized mail trays into designated larger containers for delivery to Post Office or delivery deeper into the Pitney Bowes network for further processing
Coordinates unloading of Post Office supply trucks
Maintains organized storage of postal supplies
Assists in the other departments as needed
Ability to walk, stand, stoop, and bend 80% of the time with or without accommodation

Dispatch Call Taker Resume Examples & Samples

Able to answer a high volume of calls while being courteous and professional to guests and co-workers
Must be able to arrive at work in all weather conditions including heavy snow
Must be able to work a flexible schedule including nights, weekends and holidays
Will need to learn all shuttle stops, restaurants, and business locations

Head of Planning & Dispatch Resume Examples & Samples

Develop, engage and lead an effective management team that is driven to deliver the operational targets and business strategy and one that strives for continuous improvement
Instill a customer focused culture and a right first time approach, driving and implementing strategies for volume growth and revenue generation and to improve the business operation and customer experience
Grow a high performing team, provide colleagues with a compelling vision and ensure effective leadership and management structures in place
Develop long range business plans in line with strategic goals, working with the relevant business teams, to establish effective scenario and strategic long term planning models, long term is defined at 3 years
Optimise the systems and structural set up including geographic boundaries and skill mix
Work closely with field operations to ensure adequate resources are in each geographic area to deliver business plans
Develop the appropriate contingency plans and flexibility to manage demand uncertainty and work with key stakeholders to ensure that the plans are implemented
Shape and drive the successful delivery of all transformation programmes within the business and develop a culture which embraces change
Ensure robust framework of operational controls to mitigate business and regulatory risk
Ensure customer and people related information systems are operated to the required standard to maintain accurate and secure records and comply with DPA and Centrica security policies
Ensure the appropriate review of information variance is undertaken including root cause analysis and development of mitigation plans covering people, processes, systems and metrics
Ensure the Competence and Training framework policy and procedures are adhered to so that each team member attains and maintains the required competency level to fulfill their role
Ensure there are adequate resources, including contingency arrangements, to run the business and meet our customer commitments
Liaise with commercial, finance and field operation teams to agree assumptions, targets and KPIs
Apply British Gas values in all day to day activities
Experience of Planning & Dispatch
Experience of operating within a Franchise operation

Chaircar Dispatch Position Resume Examples & Samples

Provide professional and courteous service while receiving incoming calls from the public, health care facilities, or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority by using the EMD Protocols where indicated
Utilize Right CAD, maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, crew names, patient name and disposition
Dispatch the chairvan fleet to calls and track their status
Maintain awareness of all field units' status and location through Right CAD, Fleeteyes, radio communication, and any other means available and assist in coordinating the activities of all field units
Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information
Assist with chairvan, ambulance, and lifeflight calls as necessary
Train and backup dispatchers as necessary
Scan and enter paperwork

Dispatch Specailist Resume Examples & Samples

Communicates daily with Customers, Contract Drivers, Steamship Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
Meets all customer levels of service and deadline requirements eliminating any service failures
Records and audits all documents for equipment tracking
Manage driver-pay
Authorize equipment drops and monitor container idling
Communicate company policies and procedures to Contract Drivers, monitor performance against standards, and recommend corrective action to management
Process and complete all documentation assigned in a timely manner
Promotes DDSI's commitment to Contract Driver safety compliance
Supports the company's commitment to Integrated Management Systems (IMS) certifications

Emergency Dispatch Representative Resume Examples & Samples

Receive inbound calls related to alarm call back inquires
Able to type at least 25 wpm
Completion of online job assessment required

Dispatch Inspector Resume Examples & Samples

Carry out high level inspection of components in Goods Receipt and Dispatch areas
Provide assistance and guidance to personnel at all times
Carry out EASA Form 1 release to agreed procedures
Carry out C of C release to agreed procedures
Carry out SAP stock movement activities in line with agreed processes
Identify and raise relevant documents for non-conforming items
Ensure quarantine of non-conforming items
Carry out relevant first article inspection activities
Carry out continual process improvement in line with area strategy
Monitor shortages, picking and kitting
Practical knowledge of manufacturing and quality management systems
Knowledge of EASA part 21 and EASA Form 1
General SAP system knowledge
Awareness of stock control systems
Effective communication skills for liaising with a wide range of people at all levels within the company
Flexibilty in working as a committed team player in a customer focused environment
Working knowledge of general inspection techniques
Ability to interpret engineering drawings and technical data
High level of drive and commitment
Ability to work under own initiative
FLT and crane operator licence desirable

Dispatch Team Lead Resume Examples & Samples

Lead the planning and implementation of project
Assemble and coordinate project staff, work with partner and/or internal resources to deliver professional services, such as site rollout, retrofit, etc
Responsible for project documents, such as staging standard, installation checklist, install guide, etc
Qualification in project management or equivalent
Knowledge of both theoretical and practical aspects of project management
Knowledge of project management techniques and tools
Direct work experience in project management capacity
Experience in risk management
Experience in change management
Proficient in project management software

Supervisor, Dispatch Resume Examples & Samples

Directs, coordinates, and supervises the activities and productivity of dispatch personnel to ensure efficient and quality service is provided to our customers
Supervises the routing and dispatching of service calls, construction calls, meter orders and meter maintenance work
Responsible for ensuring minimal emergency response times
Maintains daily and monthly statistics on calls to provide constructive feedback on employee performance and center productivity
Analyzes and reports on routing and reporting information to justify staffing and technology needs to maintain customer service levels
Monitors employee performance to determine training required to address employee development needs. Supervises and documents the training of new dispatch personnel. Provides support and assists Trainers in training efforts as needed
Monitors employee performance to ensure quality and consistency in customer service
Evaluates and gathers data on agent calls to conduct regular meetings with employees to discuss improvements in performance and use of customer service skills
Evaluates job performance for employees of assigned department. Handle personnel problems, including participating in the various steps of the grievance procedure
Makes personnel suggestions in order to meet customer appointments
Ensures that overtime records and lists for Field Ops are accurate
Authorizes overtime as required to handle problems or seasonal workload situations and maintains satisfactory work order status
Monitors and reviews telephone software to ensure proper coverage of customer emergency inquiries
Reviews departmental reports and recommends administrative action required to provide necessary personnel or procedural changes to maintain efficient operations
Handles non-routine customer calls and inquiries, and solves matters in conjunction with other operating departments
Maintains close coordination with Field Supervision and Workload Management to coordinate related or interdepartmental activities
Yes
Requires a degree in a business related field, or equivalent work-related experience
Thorough knowledge of company policies and procedures as they apply to all company operating departments
Knowledge of applicable union contract
Thorough knowledge of accounting, data processing, and record keeping procedures used by the company
Knowledge of terminology, technology, and practices involved in operations
Knowledge of basic personnel policies and procedures
Knowledge and experience with CIS system is preferred

Dispatch Administrative Assistant Resume Examples & Samples

Process incoming service request via phone, e-mail, helpdesk etc
Process completed service orders- review for accuracy and submit invoicing
Log incoming orders into system. Note deadlines that require less than two-hour turnaround
Take all inquiries from customers for any service related issues
Maintain accurate time records and other appropriate documentation for service calls
Locate and schedule technicians with incoming and outgoing jobs
Assist with daily routing and re-routing
Provide technicians with maps and addresses to determine the shortest or most efficient routes
Assisting with inventory management
Assuring that service parts are properly charged to the job on which they were consumed
Courteously greet customers on the phone or in person
Schedule or communicate product condition to technicians for repairs
Assist with scheduling installations / Maintain service calendar
Keep accurate and complete records service orders
Direct technicians for pick-up and delivery
Review outsourced technicians invoices for accuracy
Other miscellaneous everyday service department issues, emergencies, research etc
Able to multi‐task, while maintaining quality control and accuracy
Ability to work with many distractions
Able to assess and troubleshoot customer needs, as well as, the ability to resolve problems or issues
Ability to understand and accurately communicate information from the customer
Must be competent with Microsoft Word, Excel and Outlook
Ability to learn required software technologies
Able to follow processes and procedures accurately
In addition to those, the perfect candidate would be dependable, a good listener, very patient, intelligent and has the ability to speak calmly to customers who may be upset
Organized and detail-oriented. Able to work in a fast-paced, high-pressure environment
Works with a sense of urgency. Desire to meet customer requested turnaround times

Dispatch Resume Examples & Samples

Answer an average of 60-80+ inbound calls daily from carriers and customers with a friendly and can-do attitude
Fulfill requests by accurately updating and documenting shipment statuses in Echo’s internal system as well as communicating escalations appropriately
Contact carriers for time sensitive information and properly update Echo’s internal system
Monitor the team email queue and fulfill request promptly, utilizing excellent professional communication skills
Communicate issues proactively to the appropriate manager or team to ensure problems are resolved quickly
Express eagerness to expand knowledge of Echo and the transportation industry and is receptive to new ideas
Add value to the department by maintaining a strong work ethic and positive attitude

Dispatch Associate Summer Temp Resume Examples & Samples

Answers inbound service and dispatch calls and provides necessary follow-up
Interprets contracts for all callers
Generates work orders using applicable software
Customer service experience and/or training preferred
Experience in one or more of the AHS repair trades (HVAC, appliance, plumbing, etc.)
Multi-tasking

Dispatch Resource Analyst Resume Examples & Samples

Creating and maintaining excel worksheets to track all field CMS resources
Developing and using shared online files
Communicating with the Dispatch Resource Coordinator to insure Weekly Plans are accurate, and Daily Sheets are up to date
Being familiar with union rules for the groups you administer
Recommend andor implement Logistical improvements on a continuous basis
Understand the value added of Continuous Process Improvement
Communicate with Dispatch, Field CMS, and Field Ops supervisors to clarify andor correct resource information
Collaborate with Resource Planning for continuous improvement opportunities related to work and resource forecasts
Facilitate Planning of resources with Learning and Development
Strong analytic skills, and knowledge of Excel
Strong communication skills both in writing and verbally
The ability to multi-task and change direction quickly is critical
Strong independent person who will identify issues with existing resourcing procedures and propose creative options for improvements
Experience in fact finding/data mining, including knowledge and understanding of where to find and how to present relevant information and data
Working knowledge and experience in Operations is helpful
Knowledge of National Grid’s business operations, company policies and practices is helpful
Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation
Possesses organizational and planning skills with proven ability to manage multiple priorities and complex, major initiatives of significant scope, including unconventional programs
Demonstrates strong communication and interpersonal skills involving the ability to work cross-functionally to understand requirements, present alternatives and recommendations
Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps
Makes self fully available for the external stakeholders, especially when they are going through a critical period
Demonstrates an energetic and enthusiastic manner and the ability to add value to the customer
Should demonstrate skills in negotiations, presentation, communication and critical analysis
Demonstrates excellent interpersonal skills including the ability to negotiate and communicate effectively
Demonstrates excellent organizational and planning skills with the proven ability to manage priorities and complex programs of significant scope and make fact based decisions

Feeder Dispatch & On-road Supervisor Resume Examples & Samples

Develop and maintain a stable workforce
Develop innovative solutions for service issues
Report and account on all aspects of the operation
Investigate and report all injuries and/or auto accidents, comply with all federally-regulated health and safety and Labour Canada guidelines
Develop initiatives to reduce overall hub and feeder costs and increase production
Work with union-free administrative assistants to ensure excellent service on all packages
Maintain communication with union locals
Able to train others in safe work methods and proper load/unload methods
Strong problem-solving, decision-making and leadership skills
Good time-management skills
Able to work in a fast-paced, time-sensitive environment
Post-secondary education (preferred)
Strong computer skills: Microsoft Office (Excel, PowerPoint, Word, Access and Outlook)
Able to challenge and motivate others
Able to work flexible hours (longer hours when required)
Able to drive standard vehicles

Dispatch Coordinator Resume Examples & Samples

AS400 system helpful
Excellent verbal and written communications skills are essential
Good interpersonal and conflict management skills are essential
Excellent organizational, time management and customer relations skills are required
Strong problem solving skills and the ability to handle multiple tasks are required
Familiarity with a computerized warehouse system preferred
Ability to work independently, as well as in a team environment
Regular and punctual attendance
Help to promote a safe work environment

Forestry Technician Dispatch Resume Examples & Samples

Travel associated with field visits and other administrative travel may be required
Knowledge of dispatching equipment, policies, techniques, and processes related to wildland fire and emergency incident support
Ability to develop and maintain documentation and disperse information
Ability to apply sound personnel management skills to include coaching, training, and motivation

Forestry Technician Dispatch Resume Examples & Samples

465171600
1) Knowledge of dispatching equipment, policies, techniques, and processes related to wildland fire and emergency incident support
2) Ability to develop and maintain documentation and disperse information
3) Ability to apply sound personnel management skills to include coaching, training, and motivation
4) Ability to communicate effectively, both verbally and written

Night Assistant Dispatch Resume Examples & Samples

Recent intermodal office clerical experience
Familiar with DOT regulations and Rail regulations and operations
Excellent analytical and organizational skills
Excellent work ethic
Must be able to work nights
Recent intermodal dispatch experience a plus

Administration & Dispatch Engineer Resume Examples & Samples

Progresses all TT, WO & Preventative Maintenance in accordance with SLA or OLA as applicable
Updates or Ensures TT & WO systems e.g. diary entries
Updates contact information with up-to-date details
Escalates and follows up according to procedure
Assists with Investigation into TT & WO performance matters
Answers enquiries from Customer Care regarding related TT’s & Outages
Sends advisory information to Customer Care regarding Planned Outages and Major Outages caused by Network Faults
Assists or Produce daily, weekly and monthly reports on Trouble Tickets
Assist or Produce daily weekly and monthly reports on Works Orders

100

Service Coordinator / Dispatch Resume Examples & Samples

Coordinates service resources
Assigns team members to project
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Inputs project location to system
Generates Work Order Documents, dispatches technicians, and notifies customers
Responsible for customer interaction/satisfaction
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating, interpreting, and printing various assigned reports
One-year certificate from college or technical school highly preferred; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience
In depth knowledge of Word, Excel, Outlook, and Windows
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Proactive approach with willingness to work independently as well as part of a team
Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

101

Dispatch Coordinator Resume Examples & Samples

Ability to multi task in a very fast past environment
Overtime is required during summer months
Familiarity with inventory or operations software is a plus
Able to lift 50 pounds
Physical activity including stretching, bending, lifting, pulling
Excellent communication and customer service

102

Dispatch Analyst Resume Examples & Samples

Prepares reports on data summaries, data changes, and trends for use by management
Assists with department data processes and work flow to ensure overall accuracy and quality of data and reporting output
Determines areas of risk as new or changed data processes are implemented
Recommends changes, updates and processes for continuous improvement in areas of expertise
Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
Required to exert physical effort in handling objects less than 10 pounds rarely
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely

103

Dispatch Co-ordinator Resume Examples & Samples

Preparing equipment for despatch, including cleaning, testing, and packing
Sending and receiving various supplies
Maintaining accurate database records and reports
Maintaining supply levels including stocktaking, ordering, and invoice processing
Liaising with external vendors
Supervision, training and task delegation for dispatch assistant when required
Other various administration tasks – e.g. mail outs

104

Dispatch Associate Resume Examples & Samples

Occasionally: Outside
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day
Constantly: Works with others, face-to-face and verbal contact with others

105

Dispatch Assistant Resume Examples & Samples

Dispatching trucks and all orders to be processed
Making sure parts are delivered in a timely manner
Ensure that all vendors’ parts are correctly processed per company policy
Ensure that all returns to vendors are done correctly following company policy
Make sure drivers arrive at work on time, loaded, and on the road
Keep current on truck maintenance
To ensure that Pos and Q-10s are with the correct invoices
To ensure that the parts are correctly pulled and invoiced
General knowledge of auto parts
Must have proficient ability to read, write, and understand the English Language
Sits, stands, bends, lifts, and moves intermittently during working hours
Drug free office environment

106

Dispatch Resume Examples & Samples

Responds to natural and other disaster alerts and determines and contacts appropriate personnel for response, including emergency incident command activation
Answers and processes telephone calls using both electronic and paper-based documentation
Performs paging requests and public address announcements
Processes physician consult and referral calls for nursing and physician groups
Monitors multiple emergency alarm systems, a dedicated 911 Emergency Line, Quick Call Weather Alert Radio, and two-way radio communication with the Security Department
Dispatches Security, Reception Services, and Shuttle Bus Service via radio
Maintains files and daily radio logs. Documents, records, or reports as needed
Operates VHF or UHF radio equipment
Maintains good rapport and cooperative relationships. Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to SJMHS. Discusses patient and hospital information only among appropriate personnel in appropriately private places
Behaves in accordance with the SJMHS Values of Justice, Mercy, Human Dignity and Preferential Options for the Poor
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct and Organizational Integrity Program and related policies and procedures in order to ensure adherence in a manner that reflects hones, ethical and professional behavior
High school education or GED equivalent
Previous call Center, Operator Console and/or Security Dispatch experience is preferred
Previous experience in a healthcare setting is preferred
2-3 years of computer experience. Familiarity with Windows 2000, Microsoft Office, Xtend, New Innovations, and WebXchange would be a plus
Applicants demonstrating dependability and flexibility in scheduling will be given preferential consideration

107

Dispatch Assistant Resume Examples & Samples

Input repair information into Eagle system
Coordinate and schedule repairs with vendors
Scan documents and reports into Eagle system
Prepare weekly invoices for approval by General Manager
Research and identify repair issues based on dispatcher’s reports
Assist in OTR and Local dispatch
Required: High school diploma or GED
Computer use is prevalent, along with telephone

108

Dispatch Specialist Resume Examples & Samples

Working knowledge of computers and Microsoft Office applications
Knowledge of hand (RF) scanners and experience using WMOS
Skilled at multi-tasking and able to react quickly to frequent priority shifts
Proficient communication skills both written and verbal
Proven leadership ability, developing staff and associates to be high performers
Ability to work a flexible schedule while maintaining a good attendance record High school diploma or equivalent
At least two years previous Supervisory experience, preferably in a distribution or manufacturing environment. Must have a Valid State issued Drivers License
Must be able to stand and work for long periods of time during shift including daily overtime, Holidays, and OT as needed
Comply with Blackout periods as determined by Management
Holiday Schedule To Be Decided by Management Based Upon Forecast
Available Shifts for Coordinator are the following: Shift 3 - Friday-Sunday at 6 am - 6 pm

109

Critical Response Dispatch Paramedic Resume Examples & Samples

Communicates and collaborates with the CCT Clinical Coordinator to maintain current status of all transport resources at all times through multiple tracking systems
Connects callers with the appropriate consult/accepting service as needed. Receives patient information for all patients potentially in need of transport services
Works collaboratively with the CCT Clinical Coordinator to assign patient to appropriate mode of transport. In collaboration with CCT clinicians, formulates plan for appropriate transport based on meeting the needs of the patient in the most timely, cost-appropriate, and efficient manner
Utilizes pre-designated algorithms to provide immediate response of emergency and transport resources when emergent response is indicated
Collaborates with physicians, clinicians and CCT Clinical Coordinators to ensure pre-transport, intra-transport, and post-transport resources are ready and available to meet the needs of the patient
Assists with documentation of consults and of transports as directed
May obtain and report vital signs, vent settings and IV medical drips to medical crew
Minimum of three years of experience as an EMT-P required
Experience in larger metropolitan area preferred
Experience in emergency room, fire department, or other critical care transport preferred

110

Dispatch Intern Resume Examples & Samples

High school diploma or equivalent-required
0 Minimum GPA in College/Graduate School
Junior or rising Senior preferred, but not required
Must possess a minimum of a Private Pilot’s Certificate with an Instrument Rating
Pilot background (pursuing a degree in the aviation field)-Corporate pilot career track preferred, but not required
For dispatch candidates, must possess dispatch license or be enrolled in a dispatcher’s program of study.  Ability to effectively handle a constantly changing environment
Self-motivated, dependable and enthusiastic
Strategic thinking and analytical skills
Able to learn new concepts
Able to work independently or collaboratively
Able to maintain effective working relationships with internal/external customers
Proficient with Microsoft Office software
Familiar with pilot charts (Jeppesen charts)

111

Supervisor, Mine Dispatch Resume Examples & Samples

Capture, validate, and record mine site data through the Dispatch Modular Mining System while identifying continuous improvement opportunities
Work closely with control room operator counterparts to ensure optimal froth production and to ensure alignment on priorities as well as staying informed on the current and future status of the operation
Foster a positive and productive working relationship between team members and with other functions, including front line leaders, mine engineering teams, and mine management
Two or more years of dispatch experience in an open pit mining environment
Post-secondary education in mining engineering would be an asset
Ability to multitask and make quick, effective decisions while remaining calm in a dynamic environment

112

Dispatch Resume Examples & Samples

Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner
Function as liaison between LSG Sky Chefs and customers Record on/off flight information from driver teams
Communicate flight information to the Customer Service Representatives, Drivers and Management
Maintain billing documentation and communicate as required with Accounting
Operate various airline software systems
Complete customs paperwork
Conduct airline equipment inventory and order equipment as needed
Generate reports for airlines
React to changes caused by weather and maintenance
Must possess basic computational ability

113

DH Dispatch Resume Examples & Samples

Communicate and work with the District Sales Teams to ensure that there is a clear understanding of the customer's plans and activities
Fully responsible for the life cycle of incoming and outgoing sales orders
To assist and generate all quotations and bids within the districts' scope of clientele
To collect and enter rental usages and drilling summaries within the district and communicate to the respective Account Manager when assistance is needed
To maintain the daily log book
Responsible for entering all service reports
To assist the unloading and loading of material/tools from the delivery trucks
To generate all packing slips for outgoing product
To maintain data within ITRAX for incidence reporting associated within all district clients and to communicate the analysis to the respective Account Manager

114

Dispatch p Resume Examples & Samples

Ensures that the mail is reviewed for proper dates, over weights, correct zip codes, and not stuck together
Reviews pickup slips for piece counts and communicates piece counts to the Job Cost Administrator
Based on operational need you must be able to work overtime, which may include weekends, holidays and/or a different shift with limited or no advance notice

115

Night Dispatch Resume Examples & Samples

Develop relationships with driving associates and be their point of contact if they encounter problems or have questions while on the road
Help keep drivers safe and understand what each driving associate is capable of
Communicate with customers when problems arise with a load
Ensure compliance with all company policies, procedures, safety rules, as well as all state, federal, and DOT regulations
Record incoming and outgoing calls and note what actions were taken
1-5 years of experience in transportation industry
Demonstrated track record of achievement and success
Ability to work cross functionally to deliver results
Competitive and driven to be successful
Why work for Knight Transportation
Fun, exciting, fast paced atmosphere
High level of job security
Great opportunity for promotion
Medical insurance offered through Blue Cross
Dental insurance offered through Aetna
Vision insurance offered through Davis
Life insurance offered through ING
All insurance is available after 60 days
401K available after 6 months
Knight Transportation (KNX) is one of the nation’s leading transportation companies. We have been recognized by Forbes 2014 Magazine as one of "America’s 100 Most Trustworthy Companies.” Knight is ranked 14 of 8,000 publicly traded companies and the highest of any Transportation Company. Knight Transportation is a growing, innovative company that offers employees a rare opportunity to accelerate the advancement of their careers

116

Ready Mix Dispatch Resume Examples & Samples

General education, grammar and arithmetic, GED or high school diploma or equivalent
One year of telephone service or order taking in a business environment
Assigns appropriate equipment and personnel for completion of duties and deliveries
Quotes prices and receives orders for company products
Directs activities of drivers and confers with customers, plant production and yard personnel
May maintain records of expenses and drivers
May issue equipment to drivers
Prepares invoices, delivery tickets, and related shipping documents
Receives cash payments
Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated
Tracks and reports time off/attendance of drivers and personnel
Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as “will calls”, additional products over amount ordered, towing charges, and our driver's responsibilities
Obtains all pertinent information from customer including but not limited to: customer code, name and relevant credit information; project or quote number and job name; delivery address and instructions to the jobsite; required numbers such as PO, lot/block, customer job number; concrete mix, slump and admixes; pouring method and number of unloading sites; use of the concrete; desired job start time; delivery rate in spacing, quantity per hour or number of trucks; travel time to and from the jobsite; any restrictions in load size; special truck types required or not desired whether the order is a "go" or "will call". If “will call”, agree on a time of day to release and agree what will happen if the call is not received
Verify the order back to the customer to ascertain the accuracy of the information. Inform the customer of warnings concerning product hazards, load limits, vehicle weights and limitations
Properly file the order and special instructions and give adequate notice to ensure proper materials are available
Sell the customer on the most advantageous job start times to maintain a "flat" truck demand graph in order to minimize the trucks and drivers called to work
Ask the customer for information regarding upcoming orders so there are no short-notice surprises
Communicate effectively (verbal, listening, written); Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others
Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.)

117

Seasonal Dispatch Agent Resume Examples & Samples

Basic Computer knowledge
Strong verbal and social skills
Ability to work with various personalities

118

Analyst Dispatch Resume Examples & Samples

Conducts detailed investigations of significant events
Collects and analyzes data from flight dispatch and system operations tools and external data sources
Performs weekly audits of dispatch flight releases to ensure compliance with regulatory guidelines and company standards
Performs special statistical studies
Publishes articles in company newsletters pertaining to dispatch related topics
Supports JBU College of System Operations by providing data on real world events for future training scenarios
Reviews, assesses, and monitors Safety Concerns reported by frontline crewmembers and assists in providing a timely response
Processes Payroll for Crewmembers within the System Operations Center on a weekly basis
Performs ad/hoc requests in a timely manner
Potential need to work flexible hours and be available to respond on short-notice based on operational and/or project needs
High School Diploma or General Education Degree
Two (2) years working in an airline operational control center
Obtain Aircraft Dispatch License within one (1) year of hire
Proficient with Microsoft Office Tools
Must pass a ten (10) year background check and pre-employment drug test
One (1) year working as a flight dispatcher
One (1) year Project management experience
One (1) year Quality management experience
One (1) year Quantitative analysis experience
Proficient with Flight Dispatch Tools (i.e. Flight Plan Manager, Aircom, Flight Explorer)
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

119

Dispatch Associate Resume Examples & Samples

Assist in monitoring and dispatching orders when the primary is overwhelmed
Ensure all service orders are routed to correct destination
Ability to dispatch order with minimal errors
Get on boards and POD information from drivers/agents
As the on boards are received, any delays place notes into online systems ASAP and call the call center right away
Quickly and pleasantly answer inbound calls
Enter orders
Update Air bill information, Proof of Deliveries, Expenses, and scheduling
Meet dispatch productivity and quality standards
Make sure service orders are transferred to proper desks
Provide back-up for order pulling
Handle routine customer problems and questions
Escalate problems and questions beyond the ability of the dispatcher to handle to a lead, supervisor or manager
Trace lost shipments and communicate service problems to customers
Minimum 2 years dispatch experience preferred
Minimum 2 years customer service experience preferred
Ability to type minimum 25 wpm
Computer literate with working knowledge of Windows 95/98
Basic geography knowledge
Attention to detail with demonstrated ability to work in a fast paced environment
Schedule flexibility - able to work any shift, including rotating weekend shifts
Knowledge of RTM/OMS preferred
Goal driven with demonstrated ability to manage tasks in a fast paced environment under minimal supervision

120

Jackson Dispatch Associate Resume Examples & Samples

 Understands and adequately implements the concepts of Emergency Medical Dispatch as published
 Perform other duties as assigned
 Must have minimal medical training or telecommunications experience or, have at least one year's
 Skilled in reading and writing English
 Ability to communicate clearly on the radio and telephone
 Ability to record, transmit, and report information accurately
 Ability to efficiently utilize all equipment assigned to him/her
 Ability to manage multiple tasks simultaneously
 Possess good typing skills with speed and accuracy necessary to efficiently process emergency and

121

Dispatch / Production Lead Resume Examples & Samples

This position is responsible for overseeing the production
Interprets company policies to production staff as
Prepares any necessary Post Office paperwork regarding
Assists in the other departments as needed
Promotes a clean work area to prevent possible injuries
Knowledge of the pre-sort mailing business is a plus
Strong verbal and written communication skills
Strong organization skills
Strong customer service skills
Candidates must have a basic enough understanding of

122

Dispatch Associate Resume Examples & Samples

Respond to customer needs accordingly
Correctly receive and enter all information regarding the request of a transport. Assist in the development of the communications center to ensure that the contractual obligations of AMR are met
Identify systems problems that could cause customer service-related issues
Work with other departments to identify emerging trends
Participate in programs to enhance AMR’s community image
Promote high level of morale among department employees
Assist with development of goals and objectives for the department
Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards
Facilitate communications/field problem resolution
Effectively deal with departmental conflicts and provides adequate follow-up
Participates in filling vacancies for sickness, vacation and other time off
Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards
Maintain performance levels consistent with departmental standards
Maintain a calm, non-emotional and professional atmosphere in the communications center at all times
Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars
Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers
Attend scheduled department meetings and training sessions
Adhere to all company policies and procedures
The ideal candidate will possess a minimum of one year experience within a high profile EMS or law enforcement system
CAD and data entry experience strongly preferred. System Status Management experience is preferred
Must possess superior verbal and written communication skills and technical knowledge pertaining to communications equipment
Ability to comprehend legal contracts
Excellent time management and organizational skills. Ability to perform in a high stress environment
Ability to interact effectively with internal and external customers. Color Vision: ability to distinguish and identify different colors
One year EMS or Public Safety experience and a strong background in customer relations is desired. EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training preferred

123

Senior Dispatch Agent Resume Examples & Samples

Fast and accurate processing of ticket processing, be it new issues, refunds or exchanges, including all calculations
Troubleshooting if any problems or errors arise, following process through to issuance
Investigation and resolution of Agency Debit Memos, following up with airline contact where necessary
LI-LG1

124

Rr-dispatch Resume Examples & Samples

Perform additional duties as assigned or required
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Knowledge of GPS and GIS systems preferred
Good organizational skills with attention to timeliness and details
Ability to work flexible hours as required
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
High school diploma or G.E.D. equivalent

125

Schedule Dispatch Specialist Resume Examples & Samples

Good computer skills to include data entry
Must have knowledge of Microsoft Product suite including Outlook, Word and Excel
Must be able to work under the direction of more experienced Schedule & Dispatch Specialist as well as Management
Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business
Must have 1-2 years customer service in a related field and computer experience
Must have steady work history
Knowledge of Oracle/CSI logging systems and other service delivery applications a plus. Principle Duties and Responsibilities
Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers
Manage communications and requests from field engineers through email and phone calls
Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency to meet the 1 hour OLA for all communications throughout prescribed shift
Track and respond to all incoming field requests for corrective maintenance services
Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate EMC personnel
Orders parts for the Customer Engineers to expedite call handling
Maintain a basic understanding of account base information including internal contacts and basic requirements and procedures for major accounts
Track on-going corrective maintenance issues on turnover and maintaining continuity
Partners with other Schedule & Dispatch Specialists within a Geography to source and share additional corrective maintenance resources across the division for effective resource utilization
Adheres to product specific guidelines, procedures, and best practices
Adheres to all administrative policies and escalation procedures
Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties
Maintains a current information repository of divisional resource skills and geographic limitations
Responsible for first line of support for Corrective Maintenance and Account Management CE's

126

Dispatch Specialist Resume Examples & Samples

Have graduated from high school or have a certificate of successful completion of the General
Have completed 24 credit hours at an accredited college or university; OR
Possess current certification in Emergency Medical Dispatch and Emergency Fire Dispatch

127

Service Dispatch Team Lead Resume Examples & Samples

Supervision of dispatch floor staff Monday to Friday 1100-1900 hours (shifts subject to change if need be)
Primary escalation contact for floor staff
Assisting with inbound phone traffic when necessary
Managing call queues to ensure optimal service levels are met
Manage miscellaneous tasks as assigned
Customer escalations
Support staff in development and training
Computer knowledge (Word, Excel, & Powerpoint)
MASterMind knowledge and Tyco Policies & Procedures and culture an asset
Ability to work under pressure and within tight timelines
Attention to detail and a strong work ethic are a must
The successful applicant needs to be able to work alone with minimal supervision and be self motivated
Bilingualism (French/English) is an asset

128

Senior Dispatch Specialist Resume Examples & Samples

Manage, monitor, and audit the daily operations of logistics flow for inbound and outbound materials – international and domestic - service and production – through the facilities assigned to the respective distribution centers and satellite warehouses
Direct, schedule, and dispatch transportation fleet, expedited, contracted, common carrier and rail equipment for conveyance of materials or freight
Organize and monitor carrier and supplier relationships addressing door-to-door transport issues including track/trace visibility, packaging, expediting, pick-up and delivery orders
Submit required documentation and monitor outsourced providers freight claims, OS&D, and the varied, multi-modal complexities of both domestic and international logistics
Obtain and file necessary documentation regarding all Logistics activities as necessary, from packing lists, house bills, certificates of insurance, letters of credit provisions, etc
Liaise with cross-functional personnel to maximize productivity and prompt, efficient service in fulfilling orders, analyzing root cause, or handling data mining to continuously improve daily operations
Create, coordinate, and schedule the accurate and efficient preparation of shipment requests for global transport, cross-docking, consolidations, or merge in transit arrangements for all order types
Operate within the department budget parameters, working with the dispatch supervisor regarding to perform pre and post-transaction audits, needs/requests
Maintain, review, audit and train employees on hazardous shipments in adherence with applicable laws and regulations; assign, designate and implement Joy Global part numbers on hazardous products, register and maintain hazardous part numbers with outside hazmat notification company
Handle and submit licensing fees and over-dimensional state permits for transport
Manage all aspects of transportation vehicles including inspection, repair and annual maintenance of the rail cars, rail tracks, and rail/truck scales (Milwaukee) and maintain records for retention
3-5 years work experience in logistics, warehousing and distribution
1+ year experience with transportation, WMS, GTS, and/or TMS processes
Experience working with carriers, freight forwarders, and warehouse personnel
Experience in Operations, Logistics, and/or Supply Chain is preferred
Bachelors degree in Supply Chain, Operations Management, or related field is strongly preferred
Strong business analysis and solution design
Microsoft Suite experience - Excel, Visio, PowerPoint, Word
Knowledge of SAP, RF bar code scanning devices, bar coding labeling software and hardware, and decision support software
Understanding of process improvement (six sigma background helpful)
Knowledge of systems as they relate to supply chain/logistics concepts and practices
Strong interpersonal and influential skills
Professional certification in related field (WERC, APICS, Logistics, etc.) a plus

129

Dispatch Specialist Resume Examples & Samples

Support daily operations of logistics flow for inbound and outbound materials – international and domestic - service and production – through the facilities assigned to the respective distribution centers and satellite warehouses
Align with the warehouse and invoicing personnel regarding outbound quality (packaging, documentation, permitting) of customer order fulfillment
Coordinate transportation fleet, expedited, contracted, common carrier and rail equipment for conveyance of materials or freight
Foster positive working relationships with carriers and suppliers in supporting door-to-door transport issues including track/trace visibility, packaging, expediting, pick-up and delivery orders
Assist with documentation and needs of outsourced providers for processing freight claims, OS&D situations, and the varied, multi-modal complexities of both domestic and international logistics
Confer with internal departments, customers, regional partners, 3PL’s and supervisors to resolve questions, problems, and arrange for shipment for international or domestic orders
Coordinate and schedule the accurate and efficient preparation of shipment requests for global transport, cross-docking, consolidations, or merge in transit arrangements for all order types
Operate within the department budget parameters, working with the dispatch team to perform pre and post-transaction audits, needs/requests
Ensure hazardous shipments adhere with applicable laws and regulations
Coordinate licensing and over-dimensional state permits for transport
Support all aspects of transportation vehicles including inspection, repair and annual maintenance of the rail cars, rail tracks, and rail/truck scales (Milwaukee) and maintain records for retention
This role will work on 2nd shift, Non-Standard (F, S, S, M, Tu)
Strong problem solving and critical thinking skill
Microsoft Suite - Excel, Visio, PowerPoint, Word
Knowledge of SAP, RF bar code scanning devices, bar coding and decision support software
Works well under pressure while achieving desired results
Team player with positive interpersonal and influential skills

130

Seasonal Com-d Service & Dispatch Associate Resume Examples & Samples

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions
Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations
Meet department performance standards and benchmark service levels
Cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary, while identifying ways to prevent errors on future orders

131

Dispatch Routing Specialist Resume Examples & Samples

Utilize appointment booking and capacity tools to determine location of technicians and available customer appointments; tailor planning to meet geographic area needs. Understand daily capacity needs/opportunities and pro-actively communicate to appropriate leadership
Responsible for the routing of appointment loads, the successful dispatch of planned loads and subsequent ownership of loads for assigned area
Communicate late arrivals, as well as any other load changes, to appropriate department personnel
Responsible for tracking and updating routed appointments to ensure customer expectations are met with timely arrival of technicians to their scheduled appointments
Facilitate direct contact with customers, technicians and other field operations personnel to provide timely communication on all aspects of appointment status
Must use best judgment to comply with defined appointment priorities and ensure productivity goals are met
Acts as point of contact for client’s area managers or customer support departments (provides appointment status and daily load details)
Ability to resolve scheduling issues that may arise during routing and daily load management
Must be able to follow instruction (written or verbal), write clearly, and communicate well at all levels
Expert and proven effective communication skills both verbally and written
Expert comfortability with talking on the phone
Expert ability to provide outstanding customer service
Expert ability to pay close attention to every detail
Expert ability to understand and follow instructions for a variety of standard practices
Solid ability to read, write and comprehend simple instructions, short correspondence and memos
Solid ability to read and interpret safety rules, operating/maintenance instructions and procedural manuals
Solid ability to multi-task and handle record-keeping requirements
Solid computer skills, including Microsoft Office products (Word, PowerPoint, Excel)
Be a great communicator, both verbally and written
1-2 years of experience in customer service
Prior call center experience
Ability to work in a fast paced, ever changing environment

132

Dispatch Lead Resume Examples & Samples

Ensure safe and efficient operations by providing direct leadership and coaching to a large team of dispatch staff in a 24 x 7 emergency dispatch environment
Ensure the safe and efficient creation, scheduling and management of emergency and priority compliance related work to company resources, on-call resources and Extended Alliance Partners
Lead the evaluation and recommendation of business opportunities for improvement in Dispatch
Provide direction and expertise in the development and maintenance of business processes and procedures for CS&C
Assist the department in successfully implementing system changes by leading efforts in conjunction with key stakeholders including BSG, IT, Field Operations and Extended Alliance Partners
Lead change management efforts as required by enlisting resources to ensure the scope of the change initiative is understood and establish training and communication plans to address all components
Provide technical leadership, skills and knowledge transfer and mentoring for CS&C Effectiveness management and supervisory team
Lead the preparation of detailed business case evaluations in support of recommended changes
Provide status reports and make presentations on critical projects for management
Provide technical advice and technical team status reports to various Operations management teams
Provide advice and support to Operations for timely completion of work to ensure appointment met effectiveness
Lead Dispatch on continuous training to ensure effectiveness within CS&C
5- 7 years of operations experience in a gas distribution environment
Expert knowledge of CIS, Maximo, Click Schedule, GIS, etc
Working knowledge of MS Office, MS Visio, MS Project, Oracle Financials and CISCO Unified CCX Administration
Excellent understanding of Company policies and procedures
PMP designation would be considered an asset
Experience working in a collective bargaining environment would be considered an asset
Proven analytical and problem solving skills
Demonstrated ability to make sound decisions and drive for results
Excellent interpersonal skills including building consensus, negotiation and facilitation
Ability to lead, develop and monitor activities of business and technical staff
Ability to develop innovative and creative solutions
Ability to adapt to change and lead others through change
Able to manage many deliverables at one time, and large amounts of information which may need to be accessed by others
Share our core values of Integrity, Safety and Respect

133

Dispatch Coordinator Resume Examples & Samples

Phone Queue support
Excel
Ticket processing
Postive
Ability to work within a team
Follow processes as directed

134

Dispatch Position Resume Examples & Samples

Give drivers load information and monitor driver throughout duration of load to ensure on-time service
Oversee all driver pay to ensure accurate payroll for driver
Monitor driver miles & revenue and provide info to planners on weekly basis
Secure backhaul loads for drivers by means of phone, internet applications and e-mail
Enter loads in database and other related data entry responsibilities when needed
Retention of driver by building good rapport with driver and continued communication
Full understanding of DOT regulations
Experience in Microsoft Word, Excel
Scanning and filing of documents

135

Senior Engineer, Dispatch TFM Resume Examples & Samples

Bachelor's degree in an appropriate Engineering discipline and five (5) years of related experience in Engineering or a related field, OR
Master's degree in an appropriate Engineering discipline and three (3) years of related experience in Engineering or related field
Knowledge of the principles and practices of Engineering
Ability to research and analyze information of considerable difficulty and draw valid conclusions
Skill in managing large/complex Engineering projects
Skill in effective communication, both verbal and written
Ability to evaluate and implement new methods and techniques for operational improvement
Ability to develop and maintain awareness of occupational hazards and safety precautions
Skill in following safety practices and recognizing hazards
Bachelor's degree in an appropriate engineering discipline and seven (7) years of related experience in the operation or administration of Dispatch or a similar system, OR
Master's degree in an appropriate Engineering discipline and five (5) years of related experience in the operation or administration of Dispatch or a similar system
Five (5) or more years in mine engineering or mine supervision roles in addition to required experience
Position involves work to be predominantly executed in rural areas of the Democratic Republic of the Congo. Resources can be limited, so the candidate must be a self-starter, have good personal organization skills for managing activities across multiple sites and in challenging circumstances
Work is in a mine or manufacturing plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs and ladders, work on elevated platforms, talk, hear and see
Occasionally may be required to lift moderately heavy objects up to thirty (30) pounds during the course of the workday
Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
Copper Overseas Service Company ("COSCO") promotes a drug/ alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable Company Standards
Positions within COSCO which are held by employees who receive Safety Training; or
Positions within COSCO which are held by employees who operate equipment or motor vehicles in furtherance of performing their COSCO job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel)

136

Dispatch Agent Resume Examples & Samples

Excellent phone skills, with a customer friendly demeanor towards all marketing team members as well as other internal and or external customers. Demonstrates proper telephone techniques and communication etiquette at all times in accordance with HGV’s Spirit of Service standards
Provide accurate data entry for guest tour presentation and Bounce backs
Prepare and process manifests of tour appointments, along with tracking throughout the day qualified tours, NQ’s, and No Shows
Assist marketing management with personnel time monitoring
Support marketing promotional activities
Assist in monitoring and distributing marketing support materials
Is responsible for making contact by making a minimum of 2 attempts for welcome calls to In-House and Hotel Marketing guests to remind them of their presentation, give directions, and answer additional questions
Responsible for giving up-to-date tour information to the Hotel Marketing Specialist, In-House Marketing, Experience Coordinators and Ambassadors such as: current gifting information, waves that have reached the maximum tour flow, and any important information given out by management
Handle guest complaints as needed in a professional courteous manner, giving 100% customer service, i.e., gifting issues, general customer complaints, and tour reschedules. Any and all customer complaints need to be sent daily via email to Marketing Management
Support the Hotel Marketing Specialist, In-House Marketing Coordinators, Experience Coordinators and Ambassadors in their daily job performance, tour information, Bounce back booking/information, or with general questions. Provide positive daily feedback to Hotel Marketing Specialist, In-House Coordinators, Experience Coordinators and Ambassadors
Updates reports daily for Marketing Management
Answer our toll free line and direct the guests to the right department
Answer / call back all voicemail calls that come in
Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs
Carries out reasonable request by management of which the employee is capable of performing
Must be computer literate with excellent typing skills
Must have experience handling high volume of inbound/outbound phone calls
Detail oriented and able to work well under high pressure while maintaining a high level of professionalism
10 key by touch preferred

137

Dispatch Coordinator Resume Examples & Samples

Capable of articulating with a wide variety of people
Experience in: Customer service, call center
Aptitude for working independently and having effective time management and organizational skills in order to meet expected deadlines
Flexibility and adaptability to changing workflows and new ideas and guidelines
Enthusiasm to perform duties as assigned

138

Dispatch Specialist Resume Examples & Samples

Complete and thorough response to incoming calls regarding transportation disptach from drivers and customers regarding situations that could result in delays in pickup or delivering the mail on time
Communicates information to the appropriate departments to ensure the needed response and service functions are occurring to verify satisfaction, on-time delivery and minimal delay
Provides internal and external customer communication and reporting
Analyze emergency situation and determine the appropriate procedures to follow
Ensure accurate documentation of accident injury equipment breakdowns
Communicate weather delays, road clsures and other emergecny situaionts
Manages customer concern and complaints ina proffesional manner and tracks all until resolotuion has been achieved
Functions as the initial contact for communication with regulatory agencies and the general public
2-5 years of experience working in an operations/transportation/fleet service department
Strong PC skills including MS Office, Word, Excel and Outlook
Ability to understand and manage business needs and requirements, clearly communicate under stressful conditions, and work proactively to solve problems
Excellent customer service skills and the ability to pay close attention to detail. Strong organizational skills
Ability to lift up to 50 #’s, walk, stand, stoop, and bend 80% of the time with or without accommodation
Based on operational need you must be able to work a flexible schedule which may include weekends, holidays, a different shift and/or ON-CALL with or without advance notice

139

Packaging Expert / Primary Pack to Dispatch Resume Examples & Samples

Commercial acumen in equipment and engineering service dealings
Experience and knowledge of project and system life cycles
Provides engineering and technical direction, input, support & advice to GMS (Procurement, Technical, Site Engineering teams, GCP), regarding facilities, utilities and equipment at GMS factories, supporting their work with contractors and suppliers
Influences the strategy, selection, architecture and integration of Engineering contractors, systems, facilities, utilities, and equipment across the GMS supply chain. Ensures the required technical and mandatory Engineering knowledge are embedded
Supports Compliance through input and participation in GSK TP-13 audits
Interfaces and builds robust partnerships across GSK (WREF, IT, Supply Chain, Engineering, Quality functions, Sites) to deliver Engineering technical expertise and support; reveals and solves problems across the business in managing these expectations
Ensures the team receives the necessary training and experience to operate as Subject Matter expert (SME) with the key principles of the GPS framework and to advance within the GPS maturity roadmap. Embeds performance management systems to insure both Lead and Lag measures actively track progress to the agreed functional targets and problem-solve issues as necessary. Uses GEMBA / ZAP¨S to reveal problems and support the definition of appropriate target conditions
Develops and challenges investment plans and strategies aligned to area of expertise
A champion of Standardisation initiatives, collaborating to develop, prioritise and implement standards ensuring that compliance, performance and cost effectiveness are balanced
Anticipate potential risks with the engineering scope or business proposal, based on knowledge of the process or equipment technology
Provide strategic advice in acquisitions, due diligence, business integration, and site development to reduce the risk associated with the equipment that GMS acquires
Champion new organisational approaches for teams to complete engineering design

140

Supervisor, Dispatch Resume Examples & Samples

Ability to supervise a dispatch team and truck drivers
Demonstrated execution orientation
Ability to work flexible hours under deadline pressure
Ability to set priorities
Ability to make sound operational decisions
Proficient in MS Office, specially Excel and general PC experience
Energetic
Shipment/loading schedule
Time at terminal/plant per carrier
Daily tons shipped
On time carrier performance
Terminals daily inventory levels
Ready mix inventory levels
Confirmed orders with delivery date and time
Delays and contingencies
Plants production capacity
Transportation capacity
Minimum 2 years of experience in logistics (dispatching)
Trucking and Cement Terminal Operations experience required
Background in TL
Truck driving experience desirable

141

Call Taker / Dispatch Trainee Resume Examples & Samples

Operates 911 communications equipment to monitor and determine the exact nature of each request for service
Determines location and agency involvement of each incident as required
Determines nature of complaint and alarm and code them for computer input
Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel
Routes non-emergency calls to appropriate personnel and/or agency

142

Print & Dispatch Administrator Resume Examples & Samples

This role requires you to facilitate the issuance of physical securities to security holders by interacting with various groups in the organization including Client Services, Operations and Computershare Communication Services
Ensure that all processing is completed accurately and in the time standards required based on client requirements and/or internal standards
Ensure compliance with the unique terms and conditions as well as internal service standards governing each security type, recipient, and issuer or client service agreement
Utilize business software to facilitate quick and accurate release and tracking of securities issued
Ensure that all securities inventory is properly utilized and kept secure at all times
Accurately communicate to others using precise language to avoid misunderstanding of sometimes complex information
Perform routine, or technical tasks, or procedures requiring usage of specialized software and printing equipment
Work together with a team to ensure group responsibilities are met
Willingness to cross-train between various operational units and apply such knowledge on a regular basis
Maintain confidentiality of any internal or sensitive information as part of the job function
Post-Secondary education preferred
Canadian Securities Course and/or Trust Institute course is optional but preferred
1 year experience in stock transfer or securities industry preferred
Must be extremely organized and detail-oriented
Must be proactive and someone who takes initiative
Exceptional ability to meet multiple deadlines daily
Ability to multi-task between daily operational responsibilities and projects as assigned
Must have Microsoft Office (Word & Excel) application skills
Ability to work overtime during weeknights and weekends as required
Ability to adapt to the changing needs of the department, including working in a rotating shift schedule between the hours of 7am and 7pm

143

Dispatch Specialist Resume Examples & Samples

Fielding orders using MATCH, a mobile dispatch system as well as using radio backup
Must be comfortable interacting with various business units
Proficient in interacting with customers over the phone to confirm scheduled appointments and assisting customers in any way

144

Administrative / Dispatch Resume Examples & Samples

Performs basic administrative functions including preparation of business correspondence, memorandums, informational packages, training materials and reports
Assists with scheduling
Maintains calendar and daily schedules
Maintains departmental tracking logs
Greets visitors and directs them to the appropriate location or person as needed
Establishes and maintains filing systems and basic databases as applicable
Performs routine general office duties such as filing, copying, and scanning
Provides general clerical support to management staff including scheduling meetings, routing phone calls and taking messages
Records minutes of meetings and providing the resulting documents as necessary
Sorts and distributes mail
Maintains inventory of the necessary office forms and supplies
1 – 2 years’ related experience
Knowledge of office procedures required
Proficient in Microsoft office applications
Good interpersonal and communication skills required
Pleasant telephone manner

145

Dispatch Team Leader Resume Examples & Samples

Ensure compliance with all gas code and MPSC requirements
Create and manage daily/weekly schedules aligning with planning
Manage daily/weekly schedules for employees in gas operations
Create DCO schedules that align both internal and external field resources
Ensure proper work execution to meet hundreds of thousands of short cycle customer commitments and customer emergencies annually
Track and report out daily/weekly schedule adherence
Create line of sight around company strategy while managing DCO daily/weekly schedules, customer emergencies and resource plans
Ensure optimizations of external resources / scheduling of contractors
Interface with senior management for key performance objectives relating to Business Operating Plans
A Bachelor’s degree in an applicable field. Less than a Bachelor's degree may be acceptable if accompanied by applicable (external and/or internal to the Company) experience in positions that demonstrate required abilities and performance
One or more years of applicable experience
Experience providing and analyzing data via Excel, Access or other reporting systems
Facilitate meetings and give presentations
Excellent communication skills on the phone, radio, email, face to face, etc – Be able communicate with customers, contractors, and company employees
Using a computer for up to 8 hours or more per day – Be able use, monitor, analyze multiple software applications at once and be able to type at least 30 words or more per minute
Follow Written and Oral work Instructions –Be able to follow Job Aids and Work Instructions
Writing/ Taking notes – Be able to write and take notes or fill out paper forms
Be able to use standard office equipment – Copy machine, fax, printer
Leads, manages, coordinates, and assists teams of employees that may not directly report to the role
Position supports electric and gas service work scheduling and dispatching
Responsible for overseeing timely response to emergent/emergency situations
Responsible for understanding schedules that meet commitments that have been made to customer and analyze emergency impact on those schedules
Position includes day-to-day supervision of employees, often located in multiple headquarters
Responsible for the planning, organization, coordination, evaluating and supervision of employees assigned to the operation
Responds to complaints and requests for information
Analyzes incidents for high customer impact to determine the sequence of events and actions taken
Participates in Company initiatives and committees
Investigates and completes necessary incident reports and accident reports
Maintains records
Understands maintenance and construction work for electric and gas transmission and distribution systems
Participates in strategy development and implements strategy to meet breakthrough goals
Conducts regular safety meetings and understands organization impact on safety
Understands and can operate in Incident Command Structure
Project management skills to improve operational processes and procedures
Knowledge and understanding of the working agreement
Knowledge of change management principles
Understanding of business drivers and operational priorities

146

Dispatch Quota Coordinator Resume Examples & Samples

Update, create, clear work order requests from field personnel. Process payments
Ensure timely completion of all scheduled work orders; weather guidelines are taken into consideration during appropriate times of the year
Answer incoming phone calls from field personnel
Ability to write simple correspondence
Working knowledge of all Spectrum products and the ability to use appropriate terms and acronyms when discussing PPV, VOD, Fiber, HSD, Plant and Telephony
Demonstrated ability to use ICOMS, Issue Trak, email, IM, MS Excel & Word
Project a positive attitude and be a team player

147

Dispatch Specialist Resume Examples & Samples

Track, trace and report container activity
Update relevant systems to track appointments and drays
Develops and maintains a positive working rapport with customers, Terminal Operators, and Contract Drivers
Track shipping and billing data appropriately and promptly
Assists Customer Service and other office personnel in handling day to day duties required by management

148

Logistics Dispatch Coordinator Resume Examples & Samples

Planning & booking of all deliveries and collections
Ensuring that booked deliveries are customs cleared, PIN releases are available and that containers are ready for collection from the port
System updates e.g. Value Added Services (VAS) Database, ILSE
Ensure that all transport moves are executed in the most cost effective manner to maximise profit opportunities for Damco
Develop strong relationships with 3rd party suppliers to promote the prioritisation of Damco customers and business
Support customer service in customer query resolution and exception handling
Ensure that all 3rd party suppliers adhere to agreed policies and practices
Proactively manage and ensure that all 3rd party suppliers adhere to the agreed restitution arrangements
Source competitive ad-hoc rates from the spot market if contracted arrangements cannot fulfil the customer requirements
Collating and presenting information to the Transport Team Leader for the Damco Monthly and weekly reports

149

Final Test Dispatch & Die Bank Supervisor Resume Examples & Samples

Preferably Knowledgeable in inventory process
Preferably Knowledgeable in SAP and/or CAMSTAR
At least 5 years total experience
Good people management skills or has experience in people management
Willing to work on a shifting schedule
Semicon background is a must
Preferably with an engineering degree

150

Dispatch Service Representative Resume Examples & Samples

Ability to work independently and prioritize work with minimal supervision
Ownership in projects/problems
Goal-oriented

151

Dispatch Optimization Lead Resume Examples & Samples

Strong telephone and computer skills and proficient in Microsoft Word and Excel
Strong problem solving and organizational skills
Ability to use multiple PC applications simultaneously (i.e. Microsoft Office Products, CETS, Business Objects, ClickRoster, ClickSchedule, ClickAnalyze and other dispatching applications)
Ability to quickly grasp new applications and new business process standards
Intermediate proficiency level- Word, Excel and Outlook, Grammar, & Data Entry
Bachelor-s degree in Business or experience in a related field
Demonstrated ability to work independently with minimal supervision
Intermediate Project management skills
Roadnet/TOA/Clicksoft/Service Power or Large Enterprise Dispatch software experience
Thorough understanding of Dispatch Grid and Daily Technician in CETS
Ability to interface with multiple levels of internal and external business partners

152

Technical Dispatch Planner X-clarendon Road Resume Examples & Samples

Passport and all relevant work permits
If no legal photographic documentation is owned then a passport photo which has been signed and verified by any of the above professionals will be required. This needs to show their title, signature and contact details
3 proofs of address from within the last 3 months (i.e. Driving License, council tax bill, bank statement, utilities bills)
Any required qualifications or driving licence if required for the role
Open and overdue - monitoring and closures of all work orders
Goods receipting purchase orders when goods or service are received (check when jobs are completed)
Dispatching work orders to engineers and subcontractors
Plan daily work load for subcontractors using available systems
Collate accurate and punctual regular reports as required
Update work orders to accurately reflect information provided from subcontractors to Clients satisfaction
Work from daily reports provided to ensure job are attended and completed within SLAs
Where required and authorised raise new Purchase orders to allow continued hire of temporary equipment
A courteous and professional manner is a must as the successful candidate will be required to communicate with clients, contractors and engineers on a regular basis
Previous experience in a (Planning Maintenance) similar role
Ability to manage own workload and work to strict deadlines whilst maintaining a high level of accuracy is essential

153

Supervisor, Central Dispatch Resume Examples & Samples

High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background; College degree or equivalent work experience in Transportation preferred
Supervisory experience in the trucking industry, preferably LTL (one year preferred)
One year experience of Transportation Dispatch experience required
Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred
Knowledge of Dept. of Transportation and safety regulations
Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint
Customer Service experience with internal and external customers
Must be self- directed with strong analytical & problem solving skills
Good geographic knowledge of the U.S
Must be able to work a 4 day on/4 day off schedule which will include nights and weekend shifts and must be flexible to include holidays & ability to work in any weather condition
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

154

Dispatch Coordinator Resume Examples & Samples

Prior experience as a Customer Service Representative or as a Dispatcher
Telecommunications knowledge preferred
Interest in being customer liaison with excellent written and verbal communications skills
Prior experience with computer and database management programs
A team player with strong collaboration skills
Prior supervisory experienced preferred but not required

155

BOA / WF Dispatch Agent Resume Examples & Samples

Proficient in English and Spanish, both written and oral
Able to adapt within different schedules during a day shift according to business needs
Proficient with Microsoft Office (Outlook, Excel, Power Point)
Able to adapt to short notice procedures and changes
Able to handle high stress situations with tight deadlines
Advanced analytical skills, fast learner and self-driven
Self-started
Team work skills, solidary when common goals need to be reached
Familiarity with computer technology and computer use proficiency

156

Dispatch Associate Resume Examples & Samples

Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols
Other duties as defined by the formal job description
*EOE including Veterans and Disabled***
CB DO NOT REMOVE **

157

Dispatch Coordinator Resume Examples & Samples

Must be proficient in all rules (Canadian Rail Operating Rules), regulations and procedures governing railway operations under their control
Is required to ensure on-track forces receive the maximum available time to perform maintenance work and inspections while avoiding delay to scheduled train movements
Must manage emergency situations and other unexpected events ensuring first and foremost that the safety of the employees and general public is protected while at the same time limiting the impact to railway operations
Required to maintain concise records and enter reports via various software applications
Previous experience as a Rail Traffic Controller would be an asset
Must be Bilingual (English and French)
Strong Math skills
Ability to plan, organize and modify existing plans
Unwavering commitment to rule compliance and safety
Ability to work under pressure, in a high stress environment
Ability to work in an open-concept environment
Ability to make quick decisions and react effectively to emergency situations with minimal supervision

158

Central Triage & Dispatch Resume Examples & Samples

Create, Monitor, Acknowledge and Validate change requests in tools for SME Teams
Review change records to ensure required fields are filled out appropriate by communicating with Requestor
Validate change rules prior to L2/L3 teams and approve/reject (with reason)
Contact/communicate with requestor incase QA is not passed
Follow Escalation guidelines
Batch Changes as per the batching rules
Coordinate and follow-up for Approvals
Educate requests on SLAs and status update processes
Mediate scheduling conflicts
Reschedule change requests, if required
Communicate with L2/L3 teams
Participate in CAB meetings
Manage change requirements inline to the SLA’s committed
Join review calls and represent changes related to SecOps
Provide regular management reports
Working knowledge on ITIL processes
Awareness of information security, control/risk management and knowledge of software delivery lifecycle
Proficient with Microsoft Office products including Word and Excel, Power Point
Excellent written and verbal communication skills with strong sense of responsibility and ability to communicate with all levels of staff and management are also essential
Flexible and adaptable; able to work in ambiguous situations
Education Level Required: Bachelor's Degree
ITIL certificates

159

Dispatch Representative Resume Examples & Samples

Two years of experience in a customer contact role
Detailed, proven knowledge and ability to distribute appropriate resources to Member service requests via online Mapping, D2000 Truckload, etc
This position is considered Emergency Personnel, which means that in inclement weather and other types of emergencies, associates are to report to work as normal, whether to a AAA work location, or via remote access, at the discretion of management
A competitive salary starting at $16.75/hour
Position is eligible for an Individual Incentive Plan
Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Paid Training programs including classroom and on-the-job training

160

Intermodal Dispatch Assistant Resume Examples & Samples

Recent 2 years trucing experience (prefer rail/port)
Skills in all Microsoft Office applications
Minimum High School Diploma. Degree preferred

161

Dispatch Specialist Resume Examples & Samples

Communicate with customers on appointments and order/repair status. Call customers which need to reschedule the service date
Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner
Minimum of 6 experience in customer support and/or call center environment
143837, contact center

162

Dispatch Specialist Resume Examples & Samples

Communicate information to the appropriate departments, ensuring the necessary response and service functions are being met, in order to verify customer satisfaction, on-time delivery, and minimal delay. This includes
Tracking and reporting situations as they occur
Communicating proactively and effectively in a professional office environment with multi-faceted customers, emergency agencies, the general public, and employees
Ensuring accurate documentation of accidents, injuries, delays, and equipment breakdowns, and determining the appropriate parties to contact
Analyze emergency situations and determine the appropriate procedures to follow. This includes
Communicating weather delays, road closures, and other emergency situations to the appropriate personnel
Function as the initial contact for communication with regulatory agencies and the general public
Document and track all communication of situations until a resolution has been achieved. The position
Manages customer concerns and complaints in a professional manner
Maintains impeccable follow through with accurate and timely response
Manage, collect, and analyze metrics for the organization

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