Field Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the field service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Balistreri

Jamaal

Balistreri

80230 Hettinger Trafficway

Chicago

+1 (555) 670 0072

80230 Hettinger Trafficway

Chicago

Phone

p +1 (555) 670 0072

Experience Experience

Chicago, IL

Field Service

Chicago, IL

Purdy-Hessel

Chicago, IL

Field Service

Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies
Accurately complete necessary paperwork, including work orders, customer contracts, and time clock punches
Complete necessary paperwork, including work orders, customer contracts, and time clock punches
Works collaboratively with co-workers on projects involving multiple Field Service Technicians
Troubleshoots product issues and develops and follows through on a plan to make corrections
Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment
Conduct routine maintenance and inventory of company products and equipment including company provided vehicles

Chicago, IL

Specialist Field Service

Chicago, IL

Lueilwitz-Schmitt

Chicago, IL

Specialist Field Service

Perform Sensor verification and Calibration
Perform upgrades on both hardware and software
Assist clients with third party vendor communication to Honeywell systems (OPC)
Write Monthly Performance and Results Reports
Support and troubleshoot LAN / WAN communications
Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause
Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews

present

Boston, MA

Field Service Leader

Boston, MA

Orn-O'Keefe

present

Boston, MA

Field Service Leader

present

Manage the performance management process. Conduct performance appraisals
Also manages assigned technical work force and customer satisfaction
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Complete Performance Development appraisals and Competency audits
Makes People Better
Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to regional management
Team with functional leaders from Safety, Finance, Human Resources and others to ensure processes and governance are executed

Education Education

Bachelor’s Degree in Poultry Science

Columbia University

Bachelor’s Degree in Poultry Science

Skills Skills

Excellent knowledge of the safe use of hand and power tools
Good working knowledge of PGT products and warranties
Ability to effectively present information in one-on-one and small group situations to other employees and customers
Excellent analytical and problem solving skills
Excellent organization and time management skills
Excellent communication and negotiation skills
Explain and provide detailed system capabilities and operational instructions to customers
Ability to work in dusty working conditions
Benefits packages available
Reliable, legal transportation for the first 90 days of employment

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Field Service Group Director Resume Examples & Samples

Review the performance of the Field Managers and Field Service Representatives ("FSRs") to ensure collateral validation requirements and procedures are followed
Manage and develop remote Field Managers to ensure a well-qualified, trained and motivated team capable of achieving company objectives are retained and prepared for promotion
Oversee external FSG client relationships
Develop and implement processes that manage portfolio risk and meet customer needs
Lead initiatives to streamline processes, drive simplification and improve the customer and employee experience
Drive the FSG value proposition to internal and external customers
Work closely with HR on various personnel issues
Manage resources to maximize speed and quality of work completion at minimal cost to the company
Develop territories that maximize efficiency and productivity
Work closely with all clients to ensure smooth and efficient response to customers
Minimum of 5+ years of floorcheck, management and/or customer service experience
Strong knowledge of auditing practices and principles within the distribution finance industry
Ability to communicate effectively with a diverse management team, including executives, operations, HR, external clients, legal and IT
Strategic mindset
Strong analytical skill and problem-solving skills
Strong PC skills and ability to learn new software applications
Effectively manage and interact with a remotely located team
Leadership skills: ability to hire, train, coach and develop employees
Prior field services or auditing experience

Field Service Professional Resume Examples & Samples

Process advisor enrollment paperwork for eligibility to receive client assignment
Process requests received by clients to assign them to specific advisors
Research and resolve a high volume of casework related to advisor terminations, team ID’s, and other eForms; maintain case detail on all interactions and actions
Communicates case status updates to the advisor and various internal parties, such as the phone team, compensation team, practice management, team practices, or other departments, as appropriate via email, written correspondence, or telephone
Frequent interaction with field advisors, field leaders, and their staff
Strong attention to detail and experience in handling complex or challenging situations
Ability to identify and resolve/escalate complex problems with minimal guidance
Knowledge of advisor and client assignment and related systems
Innovative and willing to challenge the status quo
Strong attention to detail and experience in handling complex or challenging situations required
1-3 years work experience in an operations processing environment

Field Service Zurich Month Temp Resume Examples & Samples

Experience with Windows 7/8 , Android/IOS, Desktop support
Professional exposure to Routers, TCP/IP, LAN and WAN technologies
Good understanding of analogue and digital circuits (E1, STM-1, Metro E)
Great communication skills plus fluency in written and spoken English AND German
Proven customer service orientated background
A current driver's license

Indigo Field Service Lead Resume Examples & Samples

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to HP service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and HP sales teams
Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions
Provide suggestions for operational efficiencies
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Manages delivery of proactive Mission Critical industry support solutions. Represents HP Mission Critical support services portfolio to HP Management and customer management Accountable to cultivate and grow executive-level relationships with Mission Critical customer management for high level accounts. Impact through the expertise, quality of service, and influence of advice

F Field Service Representive Yuma Resume Examples & Samples

Communications
Other
Strategic Planning

Field Service Professional Resume Examples & Samples

Process less complex licensing and registration paperwork for advisors and FINRA-licensed corporate employees, including initial licensing, license renewals, continuing education requirements, branch recognition, and regular audits
Analyze and identifies trends and provides reports as necessary
Research and resolve a high volume of casework related to less complex advisor licensing matters such as errors/discrepancies, audits, and requests for information; maintains detailed record-keeping on all interactions and actions
Communicates case status updates to the advisor and various internal parties, such as Compliance or the legal department, as appropriate via email, written correspondence, or telephone
Identify opportunities for process improvement; work with team members to define and implement best practices
Assists with reporting requirements for licensing and registration
Accept, foster, and embrace fast paced environment
Self-starting, self-motivated, team player who has the ability to work independently as well
Display effective time management

Field Service Expert Resume Examples & Samples

Experience in a call center or transaction processing
Strong working knowledge of customer service processes, policies, techniques, applicable regulations
Proven ability to research and resolve complex issues, high-priority service issues in a timely manner
Strong written and verbal communication skills; ability to influence behavior and performance of others without having direct leadership accountability
Good analytical, quantitative & problem solving skills and ability to use statistical analysis and modeling
Strong knowledge of Licensing and Field Compensation business operations and processes
Ability to communicate effectively on recommendations and analysis results, and establish and maintain strong relationships across the organization and with field leadership
Prior experience with service recovery techniques and processes

Field Service Professional Resume Examples & Samples

Process compensation-related paperwork for advisors, including providing assistance with regular payroll, active debts, advisor terminations, and severance payments on the field payroll system
Continue to attain the skills to research and resolve a high volume of casework related to less complex advisor licensing registration and payroll matters, such as errors/discrepancies, audits, and requests for information; maintains detailed record-keeping on all interactions and actions
Assists with reporting requirements for licensing, registration, and field compensation areas
Knowledge of advisor compensation or FINRA licensing processes and systems
Demonstrated ability to sensitively handle confidential information

Senior Field Service Professional Resume Examples & Samples

Process more complex compensation-related paperwork for advisors, including providing assistance with regular payroll, active debts, advisor terminations, and severance payments on the field payroll system
Research and resolve a high volume of casework related to less complex advisor payroll matters, such as errors/discrepancies, audits, and requests for information; maintains detailed record-keeping on all interactions and actions
Communicates case status updates to the advisor and various internal parties, such as Products, the Employee Relations or the legal department, as appropriate via email, written correspondence, or telephone
Acts as a resource and train peers on processes and procedures via e-mail, phone, and in-person regarding policies and procedures, systems knowledge, and case management skills. Identify process improvements and partner with appropriate resources to implement solutions
1+ years of relevant experience
Previous experience working in a processing/operations or transactional organization

Field Service Organization Regional Manager Resume Examples & Samples

Be responsible for the Field Operation organization in geographical responsibility area and motivation of respective operation personnel
Conduct or participate in recruitment interviews for selection of personnel
Be able to recognize the training requirements for personnel and give coaching where applicable
Be responsible for the wellbeing of staff in terms of their working environment and conditions of employment
Ensure the Field Operation team for his region is adequately staffed at all times
Provide the Organization with reports of Regional Field Operation team performance on a scheduled basis
Attend in managements meetings with responsible for Field Operation and Maintenance activities
Responsible for financials and relevant Cost Centre within the Field Operation Team
Single Point Of Contact for his region network site outages and incidences
Maintain an accurate and sufficient list of spare parts
Responsible to ensure that all personnel performing site works follows standard operational processes and procedures
Responsible for the production and circulation of all standard processes and procedures for site works
Responsible for the performance of all subcontracting staff
Responsible for vendor management for outsourced activities in the area of Field Maintenance
Fluent in written and spoken English. French desired. Additional language skills a plus
Highly developed skills in driving change
Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture
Have a good management background in the telecommunication industry preferably in the Field Maintenance area
Excellent knowledge of field maintenance routine procedures and processes
Excellent knowledge of subcontractor management
Excellent knowledge of ALU/ Huawei’s hardware and spare requirements

On Site Field Service, CMS Portugal Resume Examples & Samples

Act as technical consultant and liaison with customer management and technical counterparts
Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis
Write on site report based on any work carried out at site
Relay customers' feedback to Sales and/or Technical Department
Proven experience in the water treatment industry is a must
Fluent in Portuguese and English is a must
Valid driver licence for Portugal
Fluent in Spanish language

Field Service Leader Resume Examples & Samples

Subcontractor quality management
Progress tracking and application for payment management,
Site engineering coordination and task management
Project planning for assigned activities
Also manages assigned technical work force and customer satisfaction
Door access systems knowledge (Janus preferred)
PMI Certification (Advantageous)
CCTV knowledge (Milestone Preferred)
Experience in a team management role
Learn and understand the fire and security technology to be able to effectively manage the engineering and technical requirements
Demonstrated ability to lead a team
Must be proficient with hardware drawings and scope requirements
Life Safety and Security systems knowledge
Fire systems knowledge
Knowledge of British Standards – BS5839
Knowledge of risk assessments, CDM and HSE legislation

Specialist Field Service Resume Examples & Samples

Maintain, migrate, and troubleshoot Honeywell TPS (TDC 2000/3000) and Experion PKS (Process Knowledge System) DCS (Distribution Control Systems) equipment
Implement and administer TPS & EPKS (Experion Process Knowledge System) domains, controllers, switches, peripherals, etc
Support Honeywell FTE (Fault Tolerant Ethernet), and Microsoft Technologies (overall operating system)
Bachelor’s Degree or Technical Diploma in relevant field
More than 10 years DCS, Controls, PC/Networking and Field Process Experience in the after market service industry
Minimum 4 years Honeywell DCS Experience preferably within the service organization

Field Service, F&B Resume Examples & Samples

Providing basic service including water sampling, water analysis, chemical handling, maintaining equipments
Working closely with technical consultant or marketing group to manage or optimize chemical consumption or usage
Managing various reports for both internal and external customers
Diploma OR Higher Nitec OR Nitec in any Science or Engineering field
Ideally 2 years of working experience in F&B industry
Mechanical maintenance experience is preferred
Manual driving license a must
Can work in a high pressure atmosphere
Exposure to MS Excel and and MS Word

Team Leader, Field Service Resume Examples & Samples

Proven ability to lead a team to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a laboratory environment
Customer Service system (satisfaction) exposure / experience
Ability to travel 80% or more

Senior Manager, Field Service Resume Examples & Samples

Ensure Thermo Fisher Scientific employee allegiance and customer allegiance (CAS) objectives are met or exceeded
Manage and assure profitability of Thermo Fisher Scientific Unity Lab Service operations within designated region and accounts. This includes management of escalations, service revenues, expenses, quality, and customer satisfaction
Manage and direct the activities of all service employees within the assigned area of responsibility
Meet and exceed the revenue and expense budgets
Develop and implement metrics to ensure effective management and continuous improvement
Conduct Customer Business Reviews with key customers to ensure both customer and Thermo Fisher objectives are met/exceeded, and strategic long term alignment between organizations
Ensure accuracy of customer database and customer billing information
Establish and implement both strategic and tactical service business plans
Manage the selection, hiring, and training of new employees
Drive effective strategies to expand product and service sales
Lead/participate in PPI project teams as identified to improve business performance
5 years people management experience
5 years customer facing experience required
Demonstrated consistent decisiveness and ability to work with minimal direct supervision
Successfully developed demonstrated coaching ability and a proven ability to resolve conflict
Strong customer satisfaction orientation and understanding of customer service function
Ability to perform professionally under pressure and work with other departments to identify and solve problems
Effective communication skills and proven leadership ability are essential
Experience in the Life Science industry and Academia industries
Experience with Strategic Account Management

Field Service Leader Resume Examples & Samples

Leadership: Overall responsibility for leading the growth and profitability of the service business within a defined geography while leading, building and motivating a team of service professionals including field service supervisors, service technicians, and fitters to meet/exceed customer requirements
Growth: Set the business for growth by understanding industry and market dynamics while developing and driving initiatives into the organization and market in alignment with corporate strategy
Change Management: In alignment with the growth, connect the dots between market trends and the execution to transform the organizational capacity and skills to align to future market requirements, while still delivering on the needs of today
Financial: Full service P&L responsibility for your defined segment of business. Responsible to meet or exceed financial goals on a monthly basis. Continuous focus on improving service operational metrics
Customer Satisfaction: Maintains customer’s satisfaction metrics at prescribed levels, and resolves customer satisfaction issues in a timely and effective manner. Acts to ensure delivery of agreed services with customers in a timely manner, within scope, and within budget. Responsibilities include ensuring effective Account Management principals are exercised with all service customers, resulting in retention and additional business from service base customers
Other Key Responsibilities Include: Cost Control & Productivity, Contract Renewals, Estimate and Risk Reviews, Resource Planning, Performance Management, Team Building, Health, Safety and statutory compliance
Bachelor’s Degree, or in lieu of degree, 5 years of business related experience
5 years of experience within a business that operates with annual or multi-year Service and / or Maintenance Contracts with responsibility for delivering service excellence to customers
3 years of management experience overseeing business operations or customer service
3 years of experience working in a technical solutions and service industry
2 years of experience developing / operating a P&L statement
Basic knowledge of HVAC systems, building control systems and/or fire alarm and security systems or other related technical systems such as Information Technology
Mechanical Engineering or Advanced Business degree, MBA
Business, Operations and Customer Service leadership experience acquired within any service related business would be advantageous, including: Information Technology, project management, service and maintenance of mechanical equipment, chillers, boilers, automated control systems, mechanical contracting, design build solutions, retrofitting existing equipment, installation of new mechanical or capital equipment and / or enhanced energy management program

VP of Product, Field Service Lightning Resume Examples & Samples

Responsible for the end to end product life cycle. This includes: market needs, product vision and strategy, roadmap creation and communication, release planning, requirements gathering, functional specification all the way through to customer enablement and success
Work very closely with development, QA, user experience, documentation and other product teams to execute the Salesforce product strategy for Field Service
Leverage market analysis, competitive knowledge, and customer research to define product roadmap
Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes
Translate customer requirements and use cases into functional designs. Lead a team of product managers, designers, developers, quality engineers, and technical writers to build new features in an agile development methodology
Perform the role of champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers
Present your product and roadmap to customer executives in our world-class executive briefing center
Create compelling demos for internal and external use
High energy and passion for the job
Leadership DNA, proven ability to excite and lead a product team
Equivalent of 10+ years of product management or similar experience
5+ years of Field Service and Customer Service domain experience
Direct experience building enterprise grade field service and mobile workforce applications
Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
Business analysis and process knowledge in the customer service domain
Proven ability to create functional designs, wireframes, product demonstrations and proof of concepts for new product ideas and marketing events
Working knowledge of modern web technology including HTML, java script and CSS
Professionalism, dedication and ability to work in a collaborative team environment
B.S. degree (Computer Science, MIS or related degree preferred)
Experience building and implementing customer service related applications
Understanding and knowledge of one or more important industry verticals such as financial services, healthcare, public sector, telecommunications, retail and manufacturing
Demonstrated experience in an agile software development process
Experience presenting to c-suite executives and handling sensitive customer escalations
Masters in Business Administration (MBA) degree

Field Service Resume Examples & Samples

Minimum of 1 year of experience in a high volume technical call center
At this time, relocation assistance is not available for this position. Only candidates within a 50 miles radius of will be considered
Bachelor’s degree in a technical field from an accredited institution
Minimum of 3 years of experience in a high volume technical call center
Ability to demonstrate attention to detail, and focus on customer satisfaction
Ability to collaborate and work cross-functionally to maximize business results and positive customer experiences
Ability to work independently and in a team environment; to communicate articulately, confidently, and professionally across many organizational levels and functions; and effectively build rapport with stakeholders
Ability to use independent judgment as it relates to planning, prioritizing, and organizing the diversified workload
Ability to demonstrate administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)
Ability to multi-task, prioritize and complete requests and assignments in a timely manner
Ability to quickly learn technical concepts

Field Service Regional Lead Role-southern Texas Resume Examples & Samples

Bachelor's Degree (OR a High School School Diploma / GED with a minimum of 5 year of experience with instrumentation, 120VAC and low voltage, analog and digital communication, installation and troubleshooting)
Strong organizational skills, communication, skills, and true customer service attitude. Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support
Mechanical aptitude for installations, mounting equipment, plumbing, conduit, tubing in PVC, SS, copper
Fundamental computer programming basics, Boolean and comparative logic
Strong technical, mathematical and customer service skills. Cognitive and clear communication skills to efficiently support the service process internally and to end customer
Be responsible for complying with all safety, health, environmental policies and procedures relevant to the position
Ability to work in multiple environments, indoor / outdoor in variety of industries, including Class 1 div 2 hazard classifications
Associate's Degree in Electrical, Electronic Technology, Mechanical Engineering or other technical discipline
General knowledge of electrical equipment, chemistry and safety. Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency is required with at least word processing and spreadsheets, and basic data base knowledge
Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to manage multiple priorities and coordinate workload effectively

Senior Manager, Field Service Coordination Resume Examples & Samples

Partners & collaborates with other departments cross functionally regarding care and case management and/or Health Service iniatitives
Monitors associate performance and conducts counseling/corrective action procedures when required. Identifies concerns, brings issues to management’s attention and offers suggestions for improvement
Performs special projects as needed
Required A Bachelor's Degree in Nursing or Health Admnistration
Required 7+ years of experience in case management and/or clinical acute care
Required 4+ years of experience in managed care
Required 3+ years of management experience
Preferred Other Experience in home health, physicians office or public health
Intermediate Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Strong clinical knowledge of broad range of medical practice specialties
Required Intermediate Microsoft Excel Proficient in Microsoft Office including Outlook, Word and Excel

Field Service Resume Examples & Samples

Effective operations & resource availability
Cost Effectiveness
Customer Relations
Effective subordinates

Field Service Enigneer Resume Examples & Samples

Responsible for meeting the daily service repair needs of the customer’s equipment and drives customer satisfaction through Service Excellence. Also responsible for developing and maintaining strong interpersonal relationships with customer representatives
Familiar with machining and assembly process, also have good knowledge process engineering and electro-mechanical systems
Responsible for evaluate service request and prepare service quotation
Responsible for execute service activities on customer site
Keep good relationship with customers to solve field problems and satisfy customers
Comply with all applicable compliance, quality, health, safety, and environmental regulations
Bachelor degree in Engineering, Chemical process or a related field preferred
More than 5 years experience in related field with Biopharm devices or similar complex hardware and software systems. Previous Field Service experience required
Proficiency in using Siemens , and Microsoft Office, AutoCAD drawing as an addition
Grade/Class 4 English Certificate or above
Good communication skill in English (read, and written)
Experience of working on projects in various cultures

Team Leader Field Service Technicians Resume Examples & Samples

Supervise team of around ten field service technicians for the company's generator circuit breakers
Plan field staff deployment in coordination with scheduling team
Ensure that service technicians attend company training programs and seminars
Safeguard strict compliance with company regulations at construction sites (Health and Safety, Compliance, etc.)
Monitor and demand fulfillment of duties with regard to individual team members (vacations, documentation of details, etc.)
Support team with administrative issues such as procurement of information and integration within local organization

Senior Mgr, Field Service Resume Examples & Samples

Proven track record of leading an Asian-based team on a large scale
Proven track record of managing the performance of a very large installed base and a good understanding of Fab Operations & Production issues/drivers
Proven track record of engaging, negotiating, and presenting to Sr. Executives both with Customers and Internal to Lam
Success working in a matrixed organization, and effectively influencing in a matrix relationship
Effectively prioritizes/drives initiatives and resolve resource limitations
Ability to build close relationships with customer
Ability to lead, manage, mentor, and motivate people and cultural boundaries
Willingness to travel at least 10% of time both domestic and Internationally (US & Singapore)

Field Service Representatives Resume Examples & Samples

Provide users embedded analytical support and mentorship for workflow development, data source integration, and expert utilization of advanced analytical software capabilities to solve mission critical information challenges
Provide user support for advanced analytical applications, data migrations, testing, documentation, integrations, data management, and maintenance
Provide technical support to maintain designated servers on any network deployed to support a SOF Enterprise and used by any unit with access to the networks, or specially-equipped laptops, mobile devices, or equal
Provide system level support to address system and maintenance issues identified by end users as well as system level support to software update integration; identify and resolve hardware and hard drive failures; identify and resolve server component failures; ensure designated applications are operational 24/7; and monitor data replication and data feeds
Provide forward site support including system administration of forward laptops; data generation; preparation of forward laptops for deployment into battlespace; manage data replication between CONUS and forward systems; travel to forward locations for hardware maintenance and training; and provide support during unit pre-deployment planning
Active Individual Top Secret Sensitive Compartmented Information (TS/SCI) Clearance
Bachelor's degree and 6 + years all-source intelligence analysis experience with 3 years’ or more recent experience supporting Joint Special Operations or Special Operations Forces
Certifications in one or more of the following areas: Security+, Network +, A+ Essentials, A+ Practical Applications, Windows 7 Enterprise Desktop Support Technician, Windows Server 2008 CE. SQL Server 2008, and VMware

Field Service Winder Resume Examples & Samples

Support and perform electrical testing of equipment per MPSA procedures including Megger, Digital Low Resistance Ohmmeter, AC & DC Hi-potential of cleaning components
Work with chemicals such as epoxy resins, various paints, putties, etc. in performing maintenance and repairs
Removing and replacing rotor and stator wedges and insulating material
Rewinding equipment including taping, blocking, banding
Unbrazing & brazing electrical connectors by torch, resistance, induction methods
Work with various electrical, pneumatic and manual hand tools and mechanical and electrical measuring equipment
Be responsible for tool kit assigned at hire date and work per MPSA Foreign material exclusion policies
Perform other such duties as may be required
Education and/or Experience:High school diploma or equivalent; or at least three (3) years related experience and/or training; or equivalent combination of education and experience
MUST have experience with Westinghouse/Siemens Turbines/Generators

Specialist Field Service Resume Examples & Samples

Provides high-quality customer service to clients
Answers questions about software/hardware installed at customer sites
Specializes in connection issues and understands how most users interface with the software/hardware
Partners with systems personnel, as needed, to resolve client issues
Upgrades customer software to newer versions
Instructs customers in the use of the software/hardware
Follows-up with customers, as needed
Tests new software before upgrading customer systems
Provides support to other Scientific Games personnel, as needed
Troubleshoots software, hardware, and network configuration for clients having problems installing, using, or upgrading software/hardware
Logs calls and issues with customers and keeps track of actions taken
Recommends solutions to frequently occurring problems with the software
Remains abreast of new technology and software
Works with other staff members to resolve problems and review suggested/requested site software changes for appropriate approvals and site needs
Travels to customer sites to assist or train them on the software/hardware
Three years’ experience in a technical capacity related to computers and casino operations
Knowledge of slot machine repair
Understanding of basic electronics
Working knowledge of UNIX, Microsoft software applications, Microsoft Windows, and Microsoft SQL, networking preferred
Knowledge of slot machine surveillance preferred
Knowledge of cage and audit procedures preferred
Ability to lead a project and instruct other technicians

Manager, Field Service Coordination Resume Examples & Samples

Provides ongoing consultation to Field Service Coordinators and reviews caseloads on an ongoing basis, both through regular face-to-face supervision sessions and review of management reports and deadlines
Reviews time records, sets schedules and approves all vacation/time off requests for subordinate associates
Intermediate Ability to lead/manage others
Intermediate Ability to effectively present information and respond to questions from families, members, and providers Strong oral and written communication skills including the ability to effectively present information and respond to questions from families, members, and providers as well as the ability to relate effectively to upper management
Intermediate Knowledge of healthcare delivery
Intermediate Other Abilty to lead and manage others in a metric driven environment

Field Service Resume Examples & Samples

Carry out the administration of guarantees Dell and Apple computers (Laptops, Desktops, Monitors)
Preparation, installation and configuration of computers (HW), Software and according to the policies of the Customer
Inventory and control equipment Laptop, Desktops and Monitors, upon delivery of inventory control equipment
Installation and testing of corporate images of computer equipment
Activation of voice and data port
Relocation requirements to users places
Support and installation of network printers and maintenance thereof
Support the use of SharePoint, Lync, Outlook and BOX
Preventive and corrective maintenance of computer equipment
Support special events or on demand VIP users defined by customer
Support to end users
Comply according to preparation equipment checklist provided by customer
Comply with the infrastructure operating DRP Alternate site
Support specific requirements of the customer
Responsible solution to Deskside Support Incidents through CNSC, after training from the customer Partner to care system reports

Field Service Diesel Technicians Resume Examples & Samples

A current valid driver’s license
Solid IT and electronic diagnostic skills
A team approach and the ability to keep a cool head in challenging situations
Additionally, you will demonstrate a clear commitment to safety underpinned by the desire to create the right work environment

Field Service Leader Resume Examples & Samples

Tertiary qualified (degree and/or trade) in business/facility management desirable
Exceptional staff management and process improvement skills
Strong technical skills and broad exposure to technical issues
Ability to work in a challenging environment with a mix of infrastructure, equipment and systems and a wide variety of client groups

Field Service Eng Avionics Resume Examples & Samples

USAF Global Hawk Experience
USAF maintenance experience
A&P or FCC certifications

Field Service Tradesman Resume Examples & Samples

Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies
Develops strong relationships with customers and monitors overall customer satisfaction
Leads small teams (2-4 people) in industrial cleaning services (condensers, air handlers, and domestic water systems)
Installs, commissions, maintains, and repairs water treatment/filtration applications
Documents and communicates completed services by providing clarity and value to the customer
2-3 years’ working in the trades (plumbing, electrical, mechanical)
2-3 years’ experience with customer service (field based)
Knowledge of water filtration
Leadership experience leading small teams (1-5 people)
Strong computer application literacy (including Microsoft Office Suite, Outlook, and ability to learn internal business systems)
Must have a valid Driver’s License and acceptable Motor Vehicle Record
Associate’s or Bachelor’s degree in an industrial, mechanical, or technical specialty
5+ years’ experience in plumbing and electrical
2-3 years’ hands-on experiences Reverse Osmosis and pretreatment
Experience with domestic and condenser water systems, boiler systems, pipe design, and instrumentation installation
Track record of successful interaction with customers as part of a field installation and service team
Experience managing installation projects

Senior Field Service Enginner Resume Examples & Samples

Be responsible for quality machine installation and maintenance service of complex electro-mechanical systems
Analyze and troubleshoot technical problems
Draft technical reports
Extend interface with Lam customers and provide training to customers

Field Service Enigneer Resume Examples & Samples

Training customers on correct operation of systems. Communicate effectively with all stakeholders of equipment at customer site regarding equipment status
Responsible for testing, optimising and troubleshooting all systems hardware, PLC software and HMI software, based on established designs
Responsible for implementing, documenting system modifications under direction of Field Service Manager, and convey modification details back to them
Ensure Pall systems are serviced in accordance with Work Packages including Quality Control requirements, and where applicable assisting with Service Estimating and Scheduling
Responsibly performing all services in compliance with applicable Pall, site and industrial safety practices, and ensuring best practices are maintained to ISO 9001 and 14001 Standard
Obey all local regulations and company policies
More than 5years experience in related field
Good communication skill in English (listening, spoken, read, and written)

Field Service Spec Resume Examples & Samples

Extensive Knowledge of Windows OS
Ability to travel locally may be required
Excellent troubleshooting skills, hardware and software
Excellent communication skills; oral and written. The ability to interface with Executive Management
Continually works to deliver an exceptional customer service experience
Ability to work well with others and in a team environment
Extensive networking skills
Ability to operate with some latitude for independent judgment and action required
Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner
Provide mentorship to junior Field Service staff
Provide weekly status report to management on activities and any issues
Adheres to standards as defined in standard operating procedures to ensure standardized support

Regional Field Service Leader Resume Examples & Samples

Five plus years of related support services experience within the industry
Solid supervisory knowledge with demonstrated ability to lead a team
Thorough knowledge of service field operations and financial processes
Expertise in communicating, negotiation and implementing process
ADI Global Distribution, our Honeywell Security Group distribution business, offers an award winning product portfolio including highly reputable and well established brands. ADI customers have access to a wide range of security products as well as low voltage audio and video products from leading industry brands. We are Europe’s leading distributor of Electronic Security equipment
As an Equal Opportunities Employer, Honeywell is committed to a diverse workforce

Manager Field Service, Challenger Eame Resume Examples & Samples

Manage the Challenger Field Service team in line with AGCO technical service goals whilst ensuring all Challenger level 1 technical support targets are met
Ensure Dealer/Distributor after sales excellence and monitor distributor performance compared with AGCO distributor standards
Setting and monitoring key Technical Service KPIs in line with AGCO’s targets and goals
Maintain excellent relationship with AGCO dealers and distributors including the promotion and increased use of AGCO’s service systems and tools
Manage and collate top technical issues from the field, ensuring all technical and field data is available to the Technical Service 2nd level groups through regular WebEx and face to face meetings
Manage Repair Program completion rate, ensuring the company’s investment is being utilised properly to increase customer satisfaction, reduce any safety concerns and decrease base and extended warranty costs
Managing the Challenger Field Service budget in line with the guidelines set out by finance whilst monitoring throughout the financial year, making adjustments and savings where necessary
Work with several functional teams including Warranty, Supplier Recovery, Technical Publications, Sales, Marketing and Legal to ensure that the brand goals are met and in line with AGCO’s strategy
Operate in line with legal department, handling the technical aspect and relationship with end customers and dealers for exceptional technical concerns

Field Service Leader Resume Examples & Samples

Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools processes and best practices
Lead the local service organisation to deliver best in class services to exceed customer expectations and deliver planned financial performance
Identify opportunities for additional business with existing customers
Introduce and foster a culture of growth among the team
Liaise with our departments in the business such as Sales and Projects
Lead a proactive Health and Safety culture
Delivered revenue and GM
Margin rates%
Safety of personnel (SSP and safety metrics)
Working capital (collections and inventory)
Service operational metrics (on time arrivals, PM complete on time, FX compliance)
Service base and revenue growth
Experience in Building Services operations
Fire product knowledge
Customer/Contract Management skills and experience
Proven growth focused track record
UK Driving License

Field Service Tehnician Resume Examples & Samples

Hardware configurations
Adding, removing and replacing hardware components
Use of hardware and software diagnostic testing tools
Reading of electronic circuit schematics
Repairing printed circuit boards if necessary
1 M IAT Level II Compliance - satisfied by any one of the following
SSCP
GSEC

Manager Field Service Resume Examples & Samples

Responsible for mentorship, evaluations, conflict resolution and recognition of the staff to maintain highly motivated and engaged employees
Responds to customer inquiries on the telephone, through on-line networks, and in person
Coordinates and distributes all field service bulletins and product upgrades to staff and customers as applicable
Completes, maintains, and processes pertinent paperwork and records
Plans and schedules levels of support according to product release schedules
Assists in the final testing of new products
Works along with the Parts Manager and Customer Order Supervisor to requisition replacement parts and supplies
Interface, as required or directed, with all government regulating bodies, including but not limit to the regional gaming authorities
Assists Regional Directors as needed
Plans, directs and oversees field service and installation technicians
Monitors and coordinates maintenance of company service vehicles
Provides on-site (casino) leadership, advice, and technical support when necessary
Coordinates with SG sales staff and casino personnel to determine installation requirements, and set installation dates and times
Maintains and coordinates Installation Calendar on a daily basis
Prepares and maintains documentation relative to field service
Coordinates with Warehouse and Installation Team personnel for the timely delivery of associated equipment
Prepares RMA reports as required
2+ years as a Field Service Technician
Project management experience necessary
Three to five years’ experience supervising in a technical or service environment
Must be familiar with SG products and services
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical

Manager, Field Service Resume Examples & Samples

Assures the delivery of the highest quality services to end users, establishes and maintains standards for satisfaction of the end users
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals
Assures company compliance with safety regulations while promoting safety awareness among employees
Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met
Assures a smooth integration of new products and service offerings into the field service operation
Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales

Field Service Spec Resume Examples & Samples

Provide desktop support expert for desktops, laptops, printers
Must be proficient in MS OS and other packing software
MS Outlook configuration issues with Exchange
Ensure customer issues and tickets are resolved in a timely and effective manner
Ability to work as a team with co-workers
Requires good working knowledge of networking and server operations

Field Service Techinician, Level Resume Examples & Samples

Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment
Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues
Instructs customers in the operation and maintenance of systems/equipment
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Performs complex analysis and prepares reports on system problem trends and issues
Provides on-site field support to customers
Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment
Provide Tier 2 Support at remote field and garrison site
Perform server and desktop installation, basic cabling
Perform systems administration of desktop and server systems connected to LAN/WANs
Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area systems administration related functions
Capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
Maintain and load cryptographic devices and keys
Perform troubleshooting, maintenance, and repair on many types of hardware and software applications
Ten or more years of field support experience
Experience working with the company's hardware, software and equipment products
Good interpersonal skills to resolve field support problems
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the ESOC task order
Applicable S/W or H/W training and certifications commensurate with the technical objectives, services required, and IT environment specified within the ESOC task order

Field Service Leader Middle East Resume Examples & Samples

1)People
2)Business
Direct management of a team of engineers and technicians
Direct reports based on assigned geography
Geographic Scope & Travel Requirements
Geographic scope per assigned geography
Travel as required to perform the job
Key Performance Measures
Financial: Orders, Revenue, Profit, Cash, Past Dues,
People: Adherence to HPD processes; ensure direct reports have strong performance reviews & development plans
Customer: Customer Satisfaction
Safety: Defined HPS safety metrics
Other: per assigned Goals and Objectives
Bachelors in engineering or relevant job experience preferred
Work Experience Required
Strong knowledge of the Oil and/or Gas (automation) industry with at least five years service management / supervision experience
Demonstrated business acumen including financial planning, budgeting and negotiation skills
Experience of operating in a complex international/matrix organisation, with relatively independent and remote locations
Technical Skills & Specific Knowledge Required
Technical knowledge/application of Oil and/or Gas metering and/or regulators
Excellent organizational communication -both orally and in writing, and interpersonal skills
Ability to grasp technical and customer issues and turn into business actions
Ability to understand and convey complex technical solutions, hardware and software deliverables and technical and financial results/issues, to Honeywell and customer management
Six Sigma qualification to at least Green Belt level
Behavioural Competencies Required
Strong growth mindset
Excellent customer understanding and Ability to Develop long term relations and growth plans
Excellent market and industry knowledge
Identifies opportunities for growth in the market
Effectively cooperates with Sales
Decisive decision maker who promptly deals with issues
Leadership & management skills – skilled in motivation and development of a team - sets high performance standards – provides constructive feedback – drives results. Planning and organizational skills. Customer relationship and development skills
Build High performing teams through talent hiring and development AND performance management
Plan for skills development in the mid-term aligning internal competencies to business strategy, customer and market demand. Plan for future needs
Other languages depending on assigned geography

Lead Advanced Field Service Sp Resume Examples & Samples

Expertise in turbo analysis and/or engine analysis
Mobility (located at customer, many travels to repair shops)
Strong communication skills (report on issues to customer)
Good conceptualization skills (identify & document new issues)

Coord Field Service Resume Examples & Samples

Coordinates and supervises activities of service or technical personnel via personnel assignments, job or project management, administration and technical support
Responsible for Pipeline ILI services in LAR
Monitors daily progress of job(s) or project(s)
Works independently under general supervision, requiring normal guidance and review
Provides technical guidance and work direction to field staff
Handles special projects, as assigned
5+ years’ experience in an oilfield operations environment
Thorough understanding of product line(s)/service(s) in an operational area or district
Thorough understanding of customer requirements
Thorough understanding of processes and procedures of the operating area
Proficient in the use of PC's
Knowledge of SAP is preferred
Ability to use skills, knowledge and techniques in problem recognition and solution development
Advance English (must)
Intermediate Russian (desirable)

Field Service Mgr Assoc Resume Examples & Samples

Install and maintain instrumentation on test vehicles in collaboration with engineering
Operates data acquisition equipment to obtain in-lab, track event and over the road data
Monitor and ensure quality and completeness of data
Identify road conditions and maneuvers that cause high loads or damage to the vehicle
Support logistics of vehicle routes
Arrange mechanic work when required to maintain vehicle at local dealerships/shops
Communicate test progress and results to team regularly in status reports
Positive attitude, ethics and values which support our company’s values, and a healthy, high performance culture
Experience with CAN or ODB data
Effective teaming skills – proven ability to function effectively in a cross-functional team
Basic Understanding of truck applications and associated product requirements
Good oral, written, and communication skills
High level of computer literacy – Microsoft Excel/ CAN data/ data acquisition & processing software
Good diagnostic and mechanical skills. Previous experience as a mechanic is a plus
DOT certified mechanic
Previous experience driving class 7 or 8 vehicles

Field Service Leader Resume Examples & Samples

Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices
Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility
Partner with other Field Service Leader and Project Management Leaders in Branch or District to ensure that the most effective resources are allocated to service jobs within and outside the Branch or District
Build effect teams committed to organizational goals, foster collaboration among team members and between teams
Develop strong relationships with Sales, Services and Solutions Leaders to ensure: effective sales to operations handovers, optimized utilization of resources and maximized pull through of service and installed projects
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Manage safety program for assigned field operation
Ensure fire and security industry codes and standards are upheld
Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
3-5 years supervisory knowledge with demonstrated ability to lead a team
The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved
The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships
The ability to make considered and effective decisions and take clear action to address issues
The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments
The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk
The ability to build and maintain effective relationships with customers based on trust and mutual understanding
The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking

Field Service Spec., Ecosure Resume Examples & Samples

Conduct food safety, brand standards and other on-site evaluations at customer locations, to assess workplace health and safety Consult, educate and train customers on latest food safety, health, and sanitation practices
Partner with Ecosure’s Account Management team to solve customers’ issues and assist in program rollouts Assist and support field service team members as needed to cover large assignments or vacant territories
Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
Become a NEHA Certified Professional in Food Safety (CP-FS) Maintain professional credentials and remain knowledgeable on current state and federal industry regulations
Overtime will be required based on customer and business needs Nights and weekends will be required based on customer requirements
The specifics of the schedule will be discussed during the interview process This position requires completion of customer playground evaluations
EcoSure employees must be willing and able to complete hands-on inspection of playgrounds mimicking child’s play in the play structure (climbing, crawling in tight areas, going down tube slides, etc.)
This position requires climbing steep indoor and outdoor one-story roof access ladders to complete roof inspections
EcoSure employees must be willing and able to climb steep indoor and outdoor one-story roof access ladders to complete roof inspections to confirm safety measures related to roof openings, electrical cords, and electrical outlets
Field Specialists are required to walk along the roof to ensure openings are clearly marked with fencing wire or plastic coverings, the roof is free of debris and use a circuit tester to check functionality of electrical outlets
Bachelor’s degree with at least two (2) years of experience in foodservice operations; OR Associate’s degree and four (4) years of experience in foodservice operations
Valid Driver’s License and acceptable Motor Vehicle Record (2 years)
Willing / able to travel overnight for business
Ability to lift 25lbs (infrequent requirement)
No Immigration Sponsorship available for this opportunity
Experience in food safety or brand standards evaluations
ServSafe and/or CP-FS certification
Teaching/Coaching experience in a food related field
Registered Environmental Health Specialist / Registered Sanitarian (REHS/RS) credential
Registered Dietitian
Foodservice or Restaurant management experience
Ability to consistently deliver results with a competitive desire to become a top performer
Interpersonal and communication (written and verbal) skills
Ability to interact effectively with others, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Strong relationship management capability and advanced consulting skills
Strong planning and organizational skills and high attention to detail

Field Service Eng-az Resume Examples & Samples

Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system
Escalation of Customer Needs - openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers
Projects - will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements
Intellectual Horsepower
Work hours are flexible, not conforming to a standard 40 hour work week; Overtime will be required. Candidate must be accessible for contact by phone and cover rotations for weekend/holiday on-call. Candidates will work from a home office
Ability to lift up to 50 lbs as an essential function of the role (lifting of equipment for installation and preventative maintenance

Field Service Eng-remote Resume Examples & Samples

Compliance - Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions
Projects - will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams
Personal Development - The FSE will continue personal development to enhance their skills, including but not limited to: Presentation Skills. Communication Skills. Project Management
Intellectual Horsepower Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile
Composure Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
Functional/Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Work hours are flexible, not conforming to a standard 40 hour work week; Overtime will be required. Candidate must be accessible for contact by phone and cover rotations for weekend/holiday on-call. Candidates will work from a home office. Ability to lift up to 50 lbs as an essential function of the role (lifting of equipment for installation and preventative maintenance.)

Field Service Leader Resume Examples & Samples

Building strong customer relationship and eager to build customer satisfaction
Experience of handling a team and giving them continuous motivation to drive the operational parameters
Experience of handling quick turn projects, project planning and overall understanding of Project
Required : Technical knowledge of Project execution and maintenance knowledge for HVAC / BMS / IBMS / FAS / Access Systems / CCTV
Owning and extensively driving financial matrix for the area he is responsible. Achieving Order Booking, Revenue, Collection and Delivered Margins on month on month basis
Handling key accounts/ customers in the assigned territory and drive customer satisfaction for 100% jobs
Ensuring on time delivery of Projects/ Services and maintain the SLA with a target of 0% deviation for 100% jobs
Creating strong pipeline and extensively driving the same to convert the opportunities into revenue
Extensive planning to convert all the backlogs into revenue within a target period of 45 days for > 90% of the cases
Ensuring all the AMC contracts pertaining to his area gets renewed on time with standard escalation on Y-O-Y basis
Ensure 100% Warranty conversion into AMC
Addition of new accounts in services from 3rd and 2nd party systems

Field Service Engineers Resume Examples & Samples

Performs complex, specialized tasks on turbines and/or generator equipment during new installation and overhauls
Repair or work on modification projects in accordance with Siemens work procedures
Completes documents of all installations, inspections, maintenance repair work and failures
Performs complex service calls and interfaces with customer personnel to provide quality service and
LI-NP

Railway Senior Field Service Resume Examples & Samples

Senior Technician leading and supervising the work crew within the Rolling Stock Maintenance workshop
Working as a technical overhaul expert within the Maintenance Production workshop
Working as a technical expert within the Maintenance Production workshop
Carry out all pending maintenance, overhaul activities and repairs of the Rolling Stock equipment, including sub-systems, components and software in conformity with the applicable technical documentation and according to the work plan and maintenance manuals
Maintenance and repair of the Rolling Stock equipment according to the work plan and maintenance manuals
Responsible for the documentation of all maintenance, overhaul inspection and repair activity results
Cooperate with Depot Manager and Field Service Manager in all aspects with regard to technical requirements, e.g. suitable personnel, tools, materials etc
Analyze/ record the wear level of safety critical items
Monitor and review the maintenance and overhaul task reports
Check inspection results and decide on appropriate actions
Supervision and guidance of the Junior Field Service Technician

Operator / Field Service Resume Examples & Samples

Safely load equipment and accessories onto vehicle
Safely unload equipment and accessories off of vehicle
Perform daily visual inspections of equipment and job site and document any items in need of service
Follow all Godwin Pumps and customer safety rules
Valid driver license and good driving record; CDL license preferred
Forklift certification preferred
Effective communicator and work well in a team environment
Experience with HDPE pipe fusion preferred

Operator / Field Service Resume Examples & Samples

Commercial Drivers license
Methods, materials, tools and techniques used in equipment repair and maintenance
Diagnosing mechanical and electromechanical problems
General diesel engine repair
General DC electric and circuit testing skills
General diesel engine component location and identification
Advanced knowledge of engine electronics, variable frequency drives and monitoring/controls system preferred
Three to five years experience and/or training or combination of education, training and experience that demonstrates the ability to perform the duties of the position

Field Service Employee Resume Examples & Samples

Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal. Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer
As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person (applications, sales, etc.). Provides a positive cohesive company image when discussing the company, products, etc with the customer. Establishes credibility and trust
Ensures customer satisfaction while meeting business objectives
Focuses on fixing the customer as well as the equipment. Sets realistic customer expectations. Interfaces primarily with customer on various levels on routine issues
Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business. Implements best practices
Actively participates as a member of one or more regional empowered work teams
Puts the team ahead of individual needs and displays a positive attitude
Actively supports areas of empowerment and continuously improves the team processes
Works on areas improving customer satisfaction and company profitability. Keeps commitments – does not “pass the buck.”
Open to and embraces change

Senior Spec, Field Service Resume Examples & Samples

Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy

Leader Field Service Resume Examples & Samples

Continuously improves customer satisfaction by ensuring expeditious conduct of maintenance through efficient and timely service response, by providing maintenance according to contract requirements and by resolving customer complaints in a timely manner
Continuously improve Responsiveness metrics through use of Green Belt teams that address root cause issues
Ensure Customer’s equipment database is maintained to accurately reflect contractual obligations
Implement service and commissioning processes, systems and tools
Develops and implements the service manpower plan in support of the Quebec District business plan
Controls costs and maximizes productivity through the implementation of effective methods and standard processes
Participates in estimate review process prior to jobs or contracts being quoted to assure labor estimates are correct and that the work is achievable from a technical perspective
Ensure that subcontracts, where applicable, are complete and documented
Ensure proper linkages to Sales, Solution Development, Solution Design, Contracting, Project Management, and Supply Chain leaders and teams as required
Ensure continuous improvement -- identify, collect and report key process and results metrics and measurement. Effectively leads the implementation of productivity enhancing process changes related to service contracts
Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for Location Service Personnel
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement. Manage safety program for the Quebec District
Build an effective Quebec team committed to organizational goals, foster collaboration among team members and between teams
Be the change management leader for the Quebec District team and aggressively implement agreed to initiatives
Promote modernizations and upgrades within assigned contract base
BS degree or equivalent technical or management experience required
5 years experience in technical support services and demonstrated ability in team leadership role is critical
Thorough knowledge of HBS field operations and financial processes
Primary orientation towards process/systems, speed, cost, quality and customer value creation, and results
Cognitive, skills: analytical and problem solving skills, as well as ability to provide sound and reliable judgment in complex situations
Ability to motivate and build high performance, cross functional teams
Able to successfully lead implementation change to a large team across different business disciplines
Ability to give feedback and coach employees
Operational planning and execution skills
Flexibility and resilience, including ability to adapt to changing/uncertain conditions
Ability to work collaboratively in a matrix team environment
Financial knowledge and budget management
Applicable technical knowledge as required
Customer relations and negotiation skills to assure customer satisfaction and maintain profitability

Manager, Field Service Resume Examples & Samples

Develop and lead a team of Staff Field Service Engineers: provide strategic guidance, career development, and performance evaluations
Hire and train new Staff Field Service Engineers as needed
Minimize instrument down time, investigate complaints, and provide second level support to AMR Field teams
Establish best practices and systems to efficiently track instrument status, field activities, and customer satisfaction
Develop and implement training programs on instrument systems for Field Service Engineers and other commercial employees
Document feedback on product performance and customer satisfaction to facilitate the continuous improvement of company products and services
Work cross functionally with Product Support and Idepot to achieve commercial goals
Align with Field Service and Field Applications managers across AMR to align best practices and achieve departmental goals
Work cross functionally with the clinical operations team to ensure compliance and elevation support for our clinical accounts

Senior Specialist, Field Service Resume Examples & Samples

2-4 years experience
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity

Class A Field Service Drivers Resume Examples & Samples

Waste pick up from customer locations utilizing roll-offs, vac trucks, and tankers
Drivers are responsible for loading and offloading their load
Maintain daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports
Must have a Class A CDL with Hazmat & Tanker Endorsements
Ability to drive a manual transmission
Able to work flexible hours determined by the customer needs
Ability to be on call one week per month for emergency response
Ability to travel overnight up to 25% of the time
Ability to use a mobile computer

Field Service Drivers Resume Examples & Samples

Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all time
Performs industrial tank cleaning, utility work, and emergency response
Vehicles operated, but not limited to Vacuum Trucks, Cusco, Air Movers, Guzzlers and Roll offs
Ability to be on call for emergency response (rotation schedule will vary by branch)
Must have a Class A CDL (Hazmat & Tanker Endorsements is preferred)
CH

Field Service Branch Manager Resume Examples & Samples

Direct responsibility for an assigned service center which includes full P&L responsibility
Plans and coordinates with sales, staff, purchasing, logistic, finance to ensure projects meet cost and customer expectations
Formulates, develops, implements and measures market strategies, penetration and business goals and objectives Works with the Regional Finance Manager to achieve billed and unbilled revenue objectives
Bachelors’ degree in Environmental Sciences or related disciplines preferred
5+ years of experience in environmental, remediation or site construction
Cost estimating and computer experience
Strong knowledge of RCRA and DOT regulations,
Proficient in Windows based activities

Field Service Technicians Resume Examples & Samples

One month of previous experience in field services, construction work, or production environment
One year of previous experience operating hand and power tools in a professional environment
Must have a high awareness for safety at all times
Must have an acceptable prior performance and attendance record
The ability to work in a high volume, fast paced environment
The ability to travel domestically up to 80% of the time
The ability to lift up to 50 pounds and to stand and/or walk for the entire shift
The ability to perform in many outdoor developed and natural environments
Associates degree in Business or Construction Management
A NACE Coating Inspector Program (CIP) Level I Certification
A strong working knowledge of paint applications and galvanizing procedures
The ability to understand and analyze production prints, project plans, and specifications
A strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
The ability to communicate and interact with coworkers in a positive manner
Must be a person of passion and integrity who has the drive to excel and deliver exceptional results

Field Service Technicain Resume Examples & Samples

Execute scheduled service visits received from the Ithaca, NY office
Update customer information as required
Complete Customer Service Reports, time sheets, and expense reports
Identify root cause of service issues-first time fix
Maintain good customer relations
75-80% overnight travel
Weekend/after-hours work is occasionally required
Overnight travel as required
Must possess a valid drivers’ license
Proven record of field service experience preferred. Will consider related experience from an engineering or manufacturing environment
Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
Self-motivated for high performance
Customer focused and detail oriented
Experience working in a fast paced environment and meeting tight time constraints
Fluency in English and Spanish a plus

Specialist, Field Service Resume Examples & Samples

Servicing of small / low-touch accounts (<500 shipments/week)
Main point of contact for day-to-day reactive servicing of other Independent Reference Labs / Pharma-other / Blood & Tissue Banks customers
New customer set-up (sales execution, customer education)
Go-live and program monitoring
Escalated issues support
Annual customer business opportunity reviews
Bachelor's degree preferred or equivalent work experience
Previous customer-facing experience preferred
Experience with MS Office Suite

VP, Field Service Resume Examples & Samples

Develops service infrastructure that supports new and/or existing service delivery by staffing, developing, and managing employees
Manages the Field Services operation to ensure that both short- and long-term service level and operating objectives and financial goals are met
Provides leadership in Field Services focus on PSU acquisition and retention. Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
Ensures successful rollout of new services by building relationships and coordinating cross departmentally with region personnel to ensure proper support and access to region resources
Maintains a cost effective operation by controlling expense and capital budgets, tracking results, and authorizing expenditures
Leads the Field Services team in achieving specific RGU growth targets for the system. This is done by focusing on and providing Field Services teams incentives to provide in-home and at-business customer education and selling
Ensures the timely delivery and installation of equipment by coordinating with purchasing and vendors
Ensures project plan and general operations milestones are met and on budget by monitoring project implementation schedules and on-going operating processes and producing timely status reports
Ensures successful integration of video, telephony, data, home automation services, or any other services into region’s operations by developing a transition plan that defines accountabilities, timelines, and milestones
Bachelor's degree strongly desired. MBA preferred
Must have 10-15 years' experience successfully leading customer interface teams in the telecommunications or computer industry with a focus on the delivery of telephony, data, video, or home automation services
Requires a strong results orientation with a successful track record of timely achievement of aggressive goals within budget
Must have experience creating and maintaining excellent customer and employee relationships
Requires a general understanding of telecommunications networks and operations support
Requires a familiarity with the Internet and personal computers
Must possess the ability to build relationships and communicate clearly
Must have a proven ability to manage a Field Services team

Field Service Team Leader Resume Examples & Samples

Managing and developing the project team and taking responsibility for work safety
Leading delivery projects; scheduling projects and allocating resources, taking part in project and contractor meetings
Taking responsibility for electical safety

Field Service Resume Examples & Samples

Interact and communicate with customers
Ensure on-time arrival to daily customer appointments
Maintain and manage adequate inventory levels of product and equipment
Install and service authorized equipment in customers’ homes
Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment
Explain and provide detailed system capabilities and operational instructions to customers
Clean material in each home after all service and installation visits
Complete necessary paperwork, including work orders, customer contracts, and time clock punches
Conduct routine maintenance and inventory of company products and equipment
Must have a reliable vehicle that is insured and registered
Submit to a criminal history check and obtain clearance from the state based on the state requirements
Required to be smoke-free while on site with customers
Available to work the required shift that will be presented to you prior to being hired (training hours may vary slightly from regular shift)
You need to be able to remain standing for an extended period of time
Be able to carry at least 31 lbs. for an extended period of time
Be able to safely maneuver through shallow attics and crawl underneath homes
Must have basic knowledge of and ability to operate hand and power tools
Experience as a construction worker, electrician, or other technician may be helpful

Field Service Resume Examples & Samples

Interact and communicate well with customers
Promote and sell additional equipment and services to customers during each visit
Conduct routine maintenance and inventory of company products and equipment including company provided vehicles
Reliable, state registered, state inspected and state insured transportation for the first 90 days of employment
Must remain smoke-free while on site with customers and while operating Vivint fleet vehicles
Available to work the required shift that will be presented to you prior to being hired (could include evenings and weekend hours)
Stay standing for extended periods of time

Field Service Resume Examples & Samples

Smart Home Professional (Technician)
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Field Service Tecnician Resume Examples & Samples

Performs installation, troubleshooting and repairs on fire alarm and life safety systems
Performs technical support program (TSP) tasks to include visual and functional testing on fire detection systems and field devices in accordance with all national and local standards
Completes and submits written reports covering all aspects of each assignment
Performs minor corrective actions and preventative maintenance as directed
Refers major issues, opportunities or inoperative system to supervisor
Responds to customer service calls (emergency and on-site)
Provides needed assistance with troubleshooting techniques and performs minor repairs as directed. Assists in installing new fire life safety systems and wiring techniques
Performs minor repairs as directed
Participates in job site final walk on assigned jobs and completes all job closeout documentation
A.S. degree in Electronics or related field, or equivalent experience in the installation and maintenance of low voltage electronic systems
NICET Certification II and Local and State license required within one year
3 years field experience inspecting fire alarm systems and/ or associated low voltage systems. Thorough knowledge of electronic theory and schematic interpretation
Basic computer theory and factory training preferred
Working knowledge of national standards and procedures/ methods preferred

Field Service Resume Examples & Samples

SKILLS/REQUIREMENTS
This unique position with Vivint offers the following…
Work from home
Company phone/tablet used to communicate with online database for testing, receiving and closing job tasks
Full tool kit will be provided
This is a part time position that would be ideal for someone looking for an additional source of income
No sales required
Pay will be piece rate based on completed work
Vivint is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Senior Specialist, Field Service Resume Examples & Samples

Account management of medium to large sized Independent Reference Lab customers across the country
Execute business reviews with customer champions to include review of current program health and additional areas of opportunity for volume growth / program engagement
Serve as customer point of contact to facilitate customer issue resolution, to include root cause problem solving issues to prevent re-occurrence

Field Service Team Member Resume Examples & Samples

Willing and able to be on the road for 5 weeks at a time before returning home for 4 days
Willing and able to work outside in all weather conditions and work positions
Must be able to obtain a passport (UTM covers cost) and travel and entry to foreign countries
Must hold a valid driver license and be willing and able to fly
Must be flexible to work any shift as needed and weekends with minimum notice
Proficient in the use of hand and power tools
Preferred 12 Volt electrical experiences
Past field experience a plus
Understand and uphold Quality Assurance standards
Communicate effectively with customers and coworkers

Director, Field Service Coordination Resume Examples & Samples

Required A Bachelor's Degree in Nursing, Health Admnistration or directly related field
Required 10+ years of experience in current case management
Required 5+ years of management experience
Required 5+ years of experience in managed care
Intermediate Ability to communicate and make recommendations to upper management Assists in evaluating process improvements
Intermediate Ability to lead/manage others Demonstrates high level time management and priority setting
Intermediate Demonstrated interpersonal/verbal communication skills
Intermediate Ability to lead/manage others in a matrixed environment
Advanced Other Strong clinical knowledge of broad range of medical practice specialties
Required Intermediate Microsoft Outlook Proficient in Microsoft Office including Outlook, Word and Excel
Required Intermediate Microsoft PowerPoint
Required Intermediate Healthcare Management Systems (Generic)
Required Intermediate Microsoft Visio

Field Service Tradesman Resume Examples & Samples

Ensure that all aspects of job safety are maintained and assessed, following Nalco best practice safety policies
Consultation, installation, commissioning, and preventative maintenance of Nalco proprietary automation and equipment
Planning, communication, organization, and execution of multiple projects
Develop strong relationships as a trusted advisor with customers and teammates
Engages in problem solving by performing system analysis, interpreting data and providing recommendations to ensure Nalco proprietary automation and equipment is providing optimum performance
Communication and value added documentation of completed services ensuring a great customer experience
Bachelor’s degree or equivalent hands on experience
Strong (field based) customer service, can-do-attitude
Ability to comprehend line drawings and written manuals
Strong plumbing and electrical background
Bachelor’s degree in an industrial, environmental, mechanical, or technical specialty
At least 5+ years of experience in plumbing and electrical
Knowledge of water filtration, RO, domestic and condenser water systems, boiler systems, pipe design, instrumentation installation, and reverse osmosis
Experience with industrial control devices (e.g. PLC, flow meters, pressure, and temperature transduction)

Field Service General Manager Resume Examples & Samples

Manages labor to meet utilization objective and focuses on labor relations, OSHA, worker’s compensation regulations/laws and maintains accurate tracking of labor costs an materials, identifies and reduces waste (e.g. material, time, equipment, etc.)
Formulates, develops, implements and measures market strategies, penetration and business goals and objectives
Works with the Regional Finance Manager to achieve billed and unbilled revenue objectives
Meets with customers to ensure customer satisfaction and to resolve pending complaints/issues
Ensures project/job schedules are met and within budget
Writes/conducts employee performance appraisals as well as implements and maintains career pathing, mentoring and on the job training
Recommends merit increases, promotions, and terminations of field service personnel
Ensures/enforces OSHA, EPA, and Health and Safety standards/regulations compliance
Oversees projects for profitability, completeness, professionalism and reviews new and on-going projects for satisfaction of the four corporate priorities
Implements health & safety meetings, reviews health & safety plans and daily safety sheets and ensures health & safety rules/regulations are followed
Participates in joint sales calls with Account Managers
Develops and ensures a good working relationship with Account Managers
Reviews/handles Purchase, GELCO, petty cash and employee time cards
Training and mentoring of Field Service Supervisors, Field Service Coordinators and Field Service Specialists
High School Diploma or equivalent required. Bachelors degree in environmental science or business preferred
5+ years operations experience and 3+ years management experience
Emergency response supervisor training and marine spill response training preferred
Leadership and supervisory skills
Working knowledge of environmental statutes and regulations, business development, revenue enhancement and market penetration required
Knowledge of various types of equipment (i.e., spill van, vacuum trucks, vactor, roll-offs, pressure washers, etc.) preferred
Knowledge of federal, state and local environmental regulations/laws and Clean Harbors Environmental Services, Inc., policies and procedures (safety, compliance, legal and transportation and disposal) related to field service operations preferred

Field Service Spec., Ecosure Resume Examples & Samples

Completed Bachelor’s Degree with 2+ years food service or hospitality industry-related experience; OR completed Associate’s Degree and 4+ years of food service or hospitality industry-related experience
Willingness to work occasional evenings, weekends and overtime as business needs dictate
Ability to lift and carry 25 pounds
Ability to inspect customer playgrounds by climbing, crawling in tight areas and going down tube slides
Willingness to complete operational assessments within nursing homes, assisted living, and senior living facilities by interacting with staff and residents while adhering to HIPPA (Health Insurance Portability and Accountability Act) guidelines
A valid driver's license and an acceptable Motor Vehicle Record
No Immigration Sponsorship available
Registered Environmental Health Specialist or Registered Sanitarian credentials
Experience in food safety and brand standards evaluations
Teaching or coaching experience in a food related field
Ability to work effectively without supervision, showing initiative, good judgment and superior decision-making and problem solving skills

Field Service Resume Examples & Samples

Communicates courteously with co-workers and customers at all times. Communicates directly with customers at job sites and/or residences
Determines and schedules service calls according to urgency
Sets up service appointments with customers via phone and/or responds to dispatch instructions from office staff
Orders parts for each service assigned and reschedules appointments as necessary when parts are not available at the time of scheduled service
Troubleshoots product issues and develops and follows through on a plan to make corrections
Operates a variety of hand and power tools
Assists in orienting and training lower level Field Service Technicians. Shares knowledge and experiences willingly with others
Determines if service is a warranty or installation issue
Notifies distributors of problems arising from improper installation when necessary
Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions
Works collaboratively with co-workers on projects involving multiple Field Service Technicians
Ensures customer residence and/or job site is returned to original condition
Documents the service call including any observations made and all actions taken
Submits closing service information to the Field Service Office in a timely manner
Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies
Maintains proper inventory level of parts and supplies in warehouse and in vehicle/van
Maintains vehicle maintenance and appearance
Good working knowledge of PGT products and warranties
Minimum of 1-2 years experience in manufacturing and/or repair of windows and doors
Ability to use computer and other office equipment and software to e-mail or fax correspondence. Must be able to log information in a computer database
Excellent knowledge of the safe use of hand and power tools
Must have a clean driving record per PGT’s safe driving policy
Must have the ability to work autonomously as well as in a team setting
Basic English language skills
Must communicate effectively and courteously with distributors, builders, owners, co-workers and other customers
Ability to read and comprehend instructions, correspondence and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to other employees and customers
May be required in locations with a high concentration of Spanish Speaking customers
Ability to diagnose the causes of repair issues, develop correction plans, and coordinate resources for repairs
Ability to recognize situations that could result in potential liability for PGT
Notifies appropriate PGT personnel for guidance in difficult situations
Uses good judgment
In order to complete repairs, required to lift products with assistance sometimes weighing over 150 lbs. Must be able to bend, stoop and climb as a regular part of the job duties
Must be able to work at heights when repairing products that may be several stories high by using aerial lifts, scaffolding, or other means to access products for repairs
Works at various job sites and out of a van/vehicle
Job sites can be new construction, residential homes and/or commercial buildings

Field Service Tradesman Resume Examples & Samples

Provides on-site customer service in accordance with the service plan
Assists sales personnel in maintaining compliance with the contract terms. Complete required field documentation and reports and electronically transmit appropriate completed reports
Performs equipment installation, start-up services, and preventive maintenance. Diagnoses and repairs equipment as needed. Requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision
Supports a water safety team that physically remediates pathogens in domestic, process, and industrial water
Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Nalco Safety, OSHA, HAZMAT & Product Stewardship policies
Complies with timely submittal of all Nalco reports such as time tracking, expenses, and customer documentation
3+ years of experience with installation & commissioning of industrial equipment
3+ years plumbing experience to include running Sch80PVC, Sch80 mild steel, stainless tubing, & copper pipe
1+ years of experience in repair & troubleshooting of electro-mechanical applications
Practical computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
Local and distance travel required to support assigned customer accounts
No immigration sponsorship offered for this role
Associate's Degree (AAS), or Bachelor's Degree (BS) in a technical field
Working knowledge of boilers, cooling towers, and/or wastewater treatment systems
Experience with RO, UF, DI, Softening and control systems
Prior experience in a supervisory or leadership role
History of working in a field that required autonomy and self-motivation
Prior experience that demonstrates a strong work ethic and ability to multi-task

Usarng Field Service Resume Examples & Samples

Provide technical support to the using units on day-to-day basis pertaining to the operation, training and maintenance of the AGT1500 Main propulsion engine that operates the M1 Series family of vehicles, engine vehicle interface and sub-assemblies
Interface with Customer Support Engineering regarding technical issues beyond the FSE’s expertise level needed to maintain unit operational readiness
Establish a solid rapport and formal communication with using unit leadership and maintenance personnel, Honeywell Customer Support Engineering, Project Engineering and Field Support Management
Provide Honeywell customer support engineering written Monthly Activity Reports, quarterly fleet status reports and field service reports via the fact based maintenance data base
AGT1500 and platform specific training is provided for all FSE’s. The level and duration of provided training for new FSE’s are commensurate with demonstrated FSE knowledge and experience

Director, Field Service Resume Examples & Samples

Directs the delivery of the highest quality services to end users establishes and maintains standards for satisfaction of the end users
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals, improve operational efficiencies and reduce truck rolls (in-house and contractors)
Directs the Field Service CB operation to ensure that both short and long term operation objectives and financial goals are met
Partners with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
Oversee all Field Service CB activities performed within the region for service and installation for all CB products
Maintains effective utilization, performance, and career development for all team members
Manage contractor support agreements and their performance for all properties where contract labor is used to provide service
Contributes to development of an operating plan and budget; Responsible for managing or coordinating expenses within a budget or prate of a larger budget

LA Field Service Inspection Technologies Resume Examples & Samples

The Field Service Engineer will provide services that will range in scope from performing installations, commissioning, trouble-shooting, and calibration of GE Inspection Technologies Testing Machines and Standard X-ray, Digital and Phoenix hardware at GE and customer locations
Install, maintain, and repair industrial XR Equipment, including: computers, servers, complex software applications, ultrasound computed systems, coolers, stepper motors/controllers, power supplies, high voltage control circuits, generators, image intensifiers and high-end PC’s with high res. monitors
Participate on Customer Acceptance Tests and final assembly of new equipment at the factories to be knowledgeable of the equipment specifics
Provide customers with technical support via phone and onsite service
Identify problems, take initiative to eliminate those problems and maintain ownership through customer satisfaction
Timely completion of standard service reports, invoicing packages, and other administrative requirements
Responsible for driving customer satisfaction from commitment through quality service standards
Support the business growth initiatives
Make decisions based on business impact, technical data, and customer needs
Assure site work is executed in accordance with the cost allocations that are budgeted, including direct cost and labor hour management
Monitor site safety during work scope execution
Possess engineering degree with +5 years of experience in electronics with 5-7 years of experience in XR or complex electronic equipment, PLC and industrial service/repairs or equivalent military experience and training as determined by the Service Manager
Fluent in English. Must be able to attend technical training in English with high percentage of understanding
Successful applicants will be well versed in diagnosing electronic hardware problems, mechanical problems with CNC table, software troubleshooting in a windows-based environment
Solid verbal and written communication skills, ability to read and write English, Intermediate math skills. Fluent in Spanish or German a plus, but not required
As part of the development program the Successful candidate must spend an extended period of training in Germany
Strong Computer skills with familiarity of MS Office products, data analysis, word processing, spreadsheets, and email as well as company specific software like Rhythm™
Able to read/understand schematics and use oscilloscopes/digital multi-meters
Strong background in PC repair (hardware & software), working knowledge with PLC’s
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
Overnight Travel: Approximately 40 to 80 percent. In Front of Customer: 75 percent
Regular support to countries within Latin America
Extensive electronics background and strong mechanical/electro-mechanical aptitude
Shares Expertise: Develops, applies, and shares job knowledge and technical expertise through continual professional development
Organizing & Executing: Focuses, monitors, and maintains high standards for quality, customer needs, and satisfaction. Takes initiative, acts with confidence, and executes in a systematic way. Takes responsibility for actions and people and consistently achieves project goals
Communicating: Expresses opinions, information and key points of an argument clearly and fluently. Makes presentations and undertakes public speaking with skill and confidence, projecting credibility
Supporting & Cooperating: Adapts to the team and builds team spirit by supporting, listening and consulting others. Follows procedures, policies, and instructions from others without unnecessarily challenging authority. Complies with legal obligations and safety requirements

Team Leader Field Service Resume Examples & Samples

Supervise and manage local team of Field Service Engineers
Provide Field Service support to AMD customers in territory
Split between roles will approximately be 20% vs 80%
No. of direct reports: 2
Budget Responsibility: $0.5 MM to $1.0 MM
Accountable for building and maintaining an effective and efficient Field Service organization in territory of responsibility
Accountable to ensure best customer satisfaction level through fast and effective execution of field service activities
Accountable for the education of team members through training and coaching
Accountable for the compliance of the local team to Abbott’s Quality and Regulatory standards
Minimum 5 years of experience in industry as Field Service Engineer or equivalent role with strong exposure to Customer Service Operations
Fluency in English including the ability to write reports, technical documentation and problem descriptions in English language
PC literacy, excellent communication and presentation skills

Field Service Trainee / GMP Resume Examples & Samples

Carry out installation, maintenance and repair of equipment as required
Be actively involved in planning all off-shore operations
Review and comment on procedures and programs pertaining to off-shore operations
Maintain well files, ensuring copies of all records are sent on-shore to be filed
Read and understand the scope and conditions of customer contracts
Maintain an updated inventory listing for all customer owned equipment off-shore
Maintain and repair equipment and rental tools to meet customer requirements
Ensure all required paperwork is completed
Ensure all required regulatory training is maintained in a timely manner
On completion of a service assignment, meet with the service manager and review service reports, job summary, and competency updates
Ensure business manuals are continually reviewed and updated in consultation with on-shore support team
Attend customer meetings when necessary
Carry out onsite training of temporary and trainee field service technicians, ensuring comprehensive feedback to the Service Manager
Build relationships with key personnel to ensure both customer and business goals and objectives are met
Perform all duties assigned by business management
Comply with all applicable quality, safety, health & environmental policies and regulations
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services

Field Service Techn Resume Examples & Samples

Onsite break/fix support in both office and manufacturing environments(PC’s/multifunction printers/conference room equipment)
Ongoing operational responsibilities for defined solutions
Perform technical, administrative, and support work in the installation and operationof new and existing PC systems
Execute defined client computing lifecycle processes
Assist with support of business/sector specific infrastructure
Assist with support and hands on activities of network and server infrastructure
Troubleshoot, assist and work with other IT team members to resolve user support issues
Follow and promote defined ticket management procedures including the use of standard ticket management tools
Work as part of a team to deploy defined technology solutions to physical location and business users
Participate in project teams that improve IT and business operations
Provide user training when necessary
Four year Bachelor’s or 2 year Associates degree in IT related field or degree with equivalent years of experience in IT career
Minimum 1 year job experience in IT
Broad technical IT knowledge and awareness of industry trends
Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
Relationship management and conflict resolution management
Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8)
Microsoft Office Suites (2007,2010,2013)
Microsoft Software (SharePoint, Lync, Visio)
PC Hardware troubleshooting (Dell)
Printer Desktop/Multifunction (Xerox)

Field Service Resume Examples & Samples

Coordinate daily work assignments, oversee and engage in field and warehouse activities
Manage equipment transfers and cycle counts to ensure an accurate on site inventory
Manage parts spending and inventory to meet Service Center(s) needs
Exhibit excellent time management, verbal and written communication skills
Sustain a clean and safe work environment, including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date; ensure that standard work is followed
Assisting Team in achieving measures and goals by monitoring reports from FSO, JDE, and Cognos
Root Cause and Countermeasure deployment to SOM
Actively involved with new hire process (participate in the interview with the SOM, training, development, etc)
Manage schedules for work, various shifts, on-call, and vacation
Participate in the on-call rotation as required
Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service
Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
Ensure Team compliance to all company policies and procedures to support company objectives, including service documentation, SOP/WI training, expense and fleet reporting, maintenance and calibration of test equipment and filing and record keeping systems in accordance with standard work
When duties require must have a valid driver's license and driving record that meets Company standards
18 Years or Older (Cannot operate vehicles that exceed 10,000 lbs. if under Age 21)
Willingness to travel for periods up to one week
Meets Expectations or better on the Year End APEX and “On-Track” for the current year’s performance
No Corrective Action in the last 12 months
No Avoidable Vehicle Accidents (AVA) in the last 12 months (AVP can review to determine qualification)
Previous mechanical/hands-on experience preferred
Previous driving/delivery experience is preferred
Perform all Essential Job Functions
Able to perform Basic Administrative Tasks
High school diploma or GED required. Two year Associate Technical Degree preferred
Experience with medical devices, FDA regulated products preferred
Ability to use computer to perform assignments including proficient use of required software programs including MS Word, MS Excel
Able to lift/carry up to 50 lbs
Able to push/pull up to 50 lbs
Bend/Twist
Stand/walk for extended periods of time

Division Dir Field Service Resume Examples & Samples

Leads cross-functional collaboration to improve processes and develop solutions to improve customer service
Provide positive customer experience and resolve issues using a “solve by sundown” mentality
Manages the day to day coordination of the DMOS cross functional process
Manages the S&OP meeting process and agenda
Own store level execution for national accounts
Void report management and plan execution
Manages new store openings and resets to ensure compliance
Lead sales efforts on all operational initiatives (i.e. route frequency, sku rationalization, full case pick, etc)
Manages customer complaint and resolution process
Manage customer pricing survey work in the field
Tracks and measures key customer service indicators and develops action plans
Manages all required merchandising and in store execution activity and/or personnel
Bachelor’s Degree required (experience may be considered, in lieu of degree, for internal candidates)
A minimum of 10 years’ experience in a consumer goods company in sales, logistics, or operations
Advanced computer skills (MS Office Suite, Excel, and Powerpoint). Sales tracking software experience required
Excellent communication skills, demonstrated with customers and internal clients
Excellent organization, time management, prioritization
Strong business knowledge and sales planning skills
Demonstrated influencing skills with a proven ability to work through others
Must be willing and able to travel up to 20% of the time

Field Service Intern Resume Examples & Samples

Must be currently enrolled in an accredited 4 year program majoring in Chemical or Mechanical Engineering; students entering their junior or senior year are preferred
Desire to contribute to a team environment
Flexible to changing priorities and goals
Local students preferred (FLSmidth does not offer housing for internships)
Desire to work in a traveling position in the future

Techn Field Service Resume Examples & Samples

Provide system trouble-shooting and rectification of technical issues
Provide higher level support to Field Technicians
Carry out a variety of tasks and provide high level support to modify, repair, maintain and install communication systems,

IS Field Service Intern Resume Examples & Samples

Provide day-to-day support to end users on hardware, software, peripherals and other devices in an efficient and effective manner
Act as a point of contact with the responsibility of resolving support tickets and escalating issues as necessary
Utilize troubleshooting techniques to provide accurate, timely and creative resolutions to end-user computer issues
Execute software updates, testing and common vulnerabilities and exposures
Promote the organization in a professional manner to all customers
Attend and participate in professional development activities with IS Department Intern cohort
Experience with, or a strong interest in focusing on, desktop or customer support
Knowledge of Windows 7 & Windows 10
Basic knowledge of networking
Basic computer hardware knowledge
Previous employment in an office environment
Solid diagnostic and triaging skills
Ability to prioritize tasks, work on multiple assignments, and manage assignments in a team environment
Strong verbal and written communication skill; comfort with communicating at all levels of the organization
Ability to travel between our main campuses periodically

Field Service Tradesman Resume Examples & Samples

Provides on-site customer service in accordance with the Standard Service Package or Service plan. This service includes field chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. Maintains a relationship with key customer personnel and takes full ownership for account retention. This includes contract renewal and price increase responsibilities
Completes required field documentation and reports (i.e., Standard PSRs, Time Tracking, Service Schedules, Expense Report, etc.) in a timely fashion as determined by Company policy and departmental procedures
Assists with on-site customer training
Knowledge of water filtration/treatment

Manager for Field Service Team Resume Examples & Samples

Establish cooperation with service partners, incl. service facilities in our hot spots
Advise sales managers on the right product solution for the application
Work with sales and product management to feed customer requirements to the team
Make commissioning of systems and components onshore and offshore
Work directly with OEMs and system providers/builders to secure trouble-free application of our products
Participate in customer projects
Review PIDs
Provide technical product and application support, including troubleshooting
Handle “front line” technical questions and customer training
Lead and develop the team

Manager, Field Service Resume Examples & Samples

Bachelor’s degree from accredited secondary school or equivalent work experience
5 years experience in a customer service environment
1 year experience in a technical training environment
Ability to travel away from home; frequent travel covering geographical territories which may include several states
Functional basic math skills
Ability to present complex technical information in an understandable and logical manner
Ability to make sound fact based decisions in the company’s best interest
Ability to manage
Ability to keep confidential information secure
Current valid driving license
Ability to use hand tools
Ability to use electrical, gas and electronic testing equipment

Field Service Leader Resume Examples & Samples

Develop strong relationships with Sales, Services and Solutions Leaders to ensure
Effective sales to operations handovers
Optimized utilization of resources
Maximized pull through of service and installed projects
Candidate should be open to travel
Owning and extensively driving financial matrix for the area he/she is responsible. Achieving Order Booking, Revenue, Collection and Delivered Margins on month on month basis
Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools, processes and best practices
Ensuring on time delivery of Projects/ Services and maintain the SLA
Should drive Honeywell connected services and EPC
Adept to FX and SAP
Ensure Account Management principals are exercised leading to retention and additional business from service base customers
Monitor service financial performance on a monthly basis and review available to spend versus actuals for different contracts
Continuously improve service operational metrics
Ensure delivery of agreed services with customers on time, within scope, and within budget. Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues. Review VOC feedback and take appropriate proactive actions
Support the implementation and compliance of productivity enhancing processes related to service delivery
Ensure that contract escalation and renewal opportunities are maximized against plan and cancellations are controlled at plan level
Ensures service contracts, additional works and small service projects are resourced properly
Develop relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available
Manage selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team
Manage the performance management process. Conduct performance appraisals
Providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function
Be the change management leader for team and aggressively implement agreed to initiatives
9-12 years’ experience post Engineering/Diploma with at least 3 to 4 years’ experience as people manager

100

Field Service Eng Resume Examples & Samples

Assist Support sales in business growth
Maintain customer high satisfaction
Willing and interesting to communicate and build good relationship with customer
Willing and interesting to repair medical product and work in Hospital environment
Willing to cooperate department policity and accept special and extra assignment task

101

Specialist Field Service Senior Resume Examples & Samples

Perform preventative, corrective, and emergency maintenance on customer’s CWS or QCS equipment, primarily MXProline
Respond to emergency calls and resolve them to meet or exceed customer expectations and requirements within the scope and guidelines of the contract agreement
Strict adherence to Honeywell and customer Health, Safety, and Environmental program requirements
Coordination with customer personnel on maintenance activities and problem resolution
Maintenance of all required site and system documentation not maintained by customer
Support of various projects across Honeywell Process Solutions Lines of Business
Actively interface with customer and internal organizations at all levels to ensure customer satisfaction through oral and written communication
Associates Degree in Electronic or Mechanical Engineering Technology, Information Technology, Computer Science, or related field OR 4 years of military, industrial, or electro-mechanical maintenance in lieu of degree
Minimum 5 years of experience with industrial process controls, CWS or QCS systems, and customer service
10+ years of experience with CWS or QCS systems, especially MXProline
Strong working knowledge of sensor operation and calibration, system architecture and operations, and PCs and networking
Working knowledge of CD/MD controls
Basic understanding of Pulp and Paper processes
Basic understanding of Honeywell’s Distributed Control Systems
Strong communication (written and oral), organizational and time management skills
Working knowledge of tire, plastics, and film manufacturing processes

102

Director Field Service Resume Examples & Samples

Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights
Collect actionable insights to assist in setting Service commercial strategy (1-5 years) and tactics (immediate)
Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
Communicate expectations regarding performance and hold people accountable for results
Able to travel approximately 25% of the time in North America
Bachelors (ideally in a technical or engineering discipline)
Master’s in Business preferred
5 + years of prior senior field service management experience, technical management, or management in a field that requires regular customer interaction
Organization / talent development and daily management experience in a business-to-business capital goods environment where excellence in after-market support, at the customer’s place of business, is a strategically important part of the overall value proposition
Highly computer literate (especially in Excel and PowerPoint, Oracle and Salesforce.com a plus)
Strong deductive reasoning and problem-solving skills

103

Specialist Field Service Resume Examples & Samples

Preventive, Corrective, and Emergency maintenance of customer's Quality and Distributive Control Systems
Troubleshoot and solve system and process related problems
Perform Sensor verification and Calibration
Associates Degree or in lieu of degree 5 years of experience in electronics background or military background
2 years of experience on one of the following QCS platforms: Honeywell, ABB, Valmet, or Thermo-Fischer
ExperionMX, AC800, or PaperIQ experience a plus
Capable of developing new PMS for existing and new products as knowledge is acquired
Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired
Capable of writing, reviewing, and / or editing various types of technical reports
Able to conduct formal meetings with customer management personal
Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors

104

Senior Field Service Professional Resume Examples & Samples

Process more complex licensing and registration paperwork for advisors and FINRA-licensed corporate employees, including initial licensing, license renewals, continuing education requirements, branch recognition, and regular audits
Research and resolve a high volume of casework related to less complex advisor licensing registration and payroll matters, such as errors/discrepancies, audits, and requests for information; maintains detailed record-keeping on all interactions and actions
Communicates case status updates to the advisor and various internal parties, such as the Employee Relations or the legal department, as appropriate via email, written correspondence, or telephone
1+ years of experience in a service or operations related role

105

Field Service Project Sup Cbpp Resume Examples & Samples

Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
Maintains up-to-date confined space supervisor and emergency response supervisor certifications
Demonstrates proficiency at a wide variety of assignments and can direct personnel in operational procedures to complete assignments
Develops work plans and works with the Field Service coordinator in the allocation of manpower, equipment and other resources needed for the next day
Train and mentor of Field Service Foremen and Field Service Technicians. Provide information to the Field Service General Manager for individual review for those individuals to whom this position directly supervises
Develops and maintains a continuous good working relationship with the Field Service Specialist and Field Service Coordinator
Participate in joint sales call with the field Service specialist and maintains a professional image while dealing with customers or prospective customers
When required will assist in the scoping and quoting of projects/jobs or contracts
Timely reporting of work-related accidents/incidents to their supervisor
3+ years of environmental field service operations experience. Leadership/supervisor experience preferred
Emergency response supervisor training and Marine Spill Response training preferred
Knowledge of federal and state environmental regulation, and CHES policies and procedures (safety, compliance, legal, and transportation and disposal) related to field service operations

106

The Field Service Resume Examples & Samples

High Technical aptitude, will need to know (or learn) to read and understand electrical, pneumatic and hydraulic schematics
Interprovincial Journeyman qualifications as an Electrician / Instrumentation mechanic would be considered a major asset. Other technical backgrounds will be considered
Actuation, instrumentation and valve experience is an asset
Detailed knowledge of actuators, especially Rotork, is an asset
Ability to provide excellent customer service, and to maintain/expand existing customer base
Outgoing personality willing to embrace the dual roles of this position
Must be clean shaven when required by jobsite safety program
Must be physically fit to work with

107

Field Service Technican Resume Examples & Samples

Provide technical support to Synventive’s customers who are experiencing problems with a Synventive product
Perform repairs/maintenance on Synventive products at both Peabody Service Center and customer’s facility
Assist customers with initial start-up of hot runner systems as well as providing processing assistance throughout the life of the project
Provide onsite training to Synventive’s customers in order to familiarize them with proper operating and maintenance procedures
Troubleshoot problems possibly related to a Synventive product either over the telephone or at a customer’s facility
Able to travel 75%
A minimum of 3 years hands on experience in the injection molding industry
Experience with servicing and installation of hot runner systems, hot runner system design and specification
Proven ability to read drawing and specifications and connect technical requirements to appropriate manufacturing methods
Strong quantitative, analytical skills
Must be able to make timely decisions, set priorities, and execute plan to meet Customer commitments
Impeccable integrity; Superior interpersonal skills; able to communicate and engage personnel at all levels of the organization
Proficient computer skills on Microsoft Word, Excel, and PowerPoint

108

Field Service Enginer Resume Examples & Samples

System installation
Preventative and corrective maintenance
Equipment upgrades
Electronic troubleshooting & component replacement
In-servicing/training medical personnel
Reporting of field activities
Two year college degree preferred with electronics major (or equivalent)
1-2 years direct related field service engineering experience is desired
Medical instrumentation/device experience is such as Ultrasound, CT, x-ray or laser equipment experience required
Excellent computer networking, troubleshooting and communication skills
Familiar with the use of all common electronic test equipment including Digital Multi-Meters, oscilloscopes and safety analyzers
Ability to travel approximately 75% of the time

109

Field Service Engineers Resume Examples & Samples

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience
Experience in computer software, CNC programming, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful
Well-mannered, able to work with all different types of customers
Must have and maintain a clean and valid drivers license and record
Bilingual, Spanish or German, is a plus
Ability/Desire to travel at a regional and national level 100%
Training will be 6 to 9 months

110

Field Service Technicial Resume Examples & Samples

Provide technical assistance on Rosemount products and process applications to customers
Provide diagnostic, troubleshooting, calibration, and start-up and commissioning services
Provide support of local installed base and recommend approaches on repair, replace and upgrades
Provide informal and on-the-job customer training
Create and execute an annual Service territory plan in coordination with local Sales and Service Business Development Team
Associates Degree in related field plus 2 years work experience

111

Field Service Repr Defense Resume Examples & Samples

Experience of the APS-149 Littoral Surveillance Radar Systems (LSRS)
LSRS program experience
Experience with P-3C radar systems

112

Eng, Field Service Resume Examples & Samples

Minimum of three (3) years experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred
Laser and vacuum experience preferred
Has performed multiple on-site installations and performed as lead on a Beta product release
Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking
While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch
Must be able to apply hand manipulation for hand controls, and perform grasping and wrist/forearm rotation
May be required to climb or balance
Must be able to use breathing apparatus
Schedule may vary considerably to include evenings and weekends as well as long hours based on business needs
May be assigned a compressed or alternate work schedule to meet customer needs
May be assigned an "on call" type work schedule and may be required to respond to customers with little or no advance notice
Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine)
Must be able to work in small, confined spaces

113

Eng, Field Service Resume Examples & Samples

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites
Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
Assists customers in the receipt, installation, and testing of company equipment
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities
May provide service education to customer’s service and operations staff
Ensures that parts are available and as specified for service requirements
Maintains appropriate tools are on hand and as required
Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers
Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval
Uses company technical documentation and provides feedback for improvement
Ability to use MS Word, Excel, Powerpoint, and electronic e-mail systems
Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
Ability to collect, translate, and analyze data
Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building
Intermediate level of technical knowledge of electronics
Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required
Ability to read and analyze opto-mechanical and electronic schematics
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
For regions - oral and written English language skills preferred
Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred
Has led one installation or significantly contributed to the successful installation of products at multiple sites
Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet
Protocol, and Computer Networking

114

Senior Field Service TPS Specialist Resume Examples & Samples

Maintain, migrate and troubleshoot Honeywell TDC/ TPS and Experion PKS, DCS equipment
Support client server architecture
Assist clients with third party vendor communication to Honeywell systems (OPC)
Observe function of installed equipment or system to detect hazards
Document electrical/instrument and process drawings (P&IDs, Interconnect, Panel, etc.)
Ability to provide conscious and accurate documentation
Ability to travel 25% of the time outside of the Saint John area
Bachelor's Degree or Technical Diploma in Electronics or Instrumentation
SIS (Safety Integrated Systems) experience – Safety Manager and FSC
Experience in working with a team of wide skill range and Mentoring junior team members

115

Field Service Regional Manager Resume Examples & Samples

The regional manager will manage a group of 6-8 field service managers and be responsible for a total staff count (managers and pros) of 80-100
Must live in the areas of Virginia or Marlyand
Must have valid driver’s license and clean driving record
4 year college degree preferred
3+ years of People Management Experience
Must reside in Virginia, Maryland, or Philadelphia area
Strong analytical ability required to effectively communicate with all levels of employees, management, and customers; strong and demonstrated effective verbal, written and listening skills and professional telephone skills and manners. Must be able to work as a member and leader of a team
Must be available to work as needed to answer calls from area FSP’s
Must be able to travel overnight in designated area to maintain a high level of customer service and professionalism with FSP’s managed
Must be willing to travel 50% of the time or more if needed
Must be available to take care of customers or employees at any time of day

116

Operator Field Service Resume Examples & Samples

Safe operation of diesel powered hydraulic lifting equipment; i.e. forklifts, front-end loaders, tow motors, etc. to load and unload equipment
Safely set-up of Godwin pumping equipment and assist in maintaining orderliness of job site; utilize fusion machines to safely and properly fuse HDPE pipe of varying lengths, diameters and configurations
Obey all Godwin Pumps and customer safety rules
Communicate with supervisor and Sales Engineer
Available for on-call off-hours assignments as necessary for emergencies
Available for out-of-town and overnight travel, occasionally up to two weeks

117

Manager, Inkjet Field Service Resume Examples & Samples

Direct the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites
Partner with sales, manufacturing, engineering, product support and parts logistics as needed to enable Customer Satisfaction and future sales
Maintain communication with design management and specialists in resolving technical problems and/or bringing problems to the department’s attention
Provide input to new business processes development to enhance the customer experience
Schedule personnel responding to critical situations
Coordinate resource distribution and territory management
Select, develop and evaluate personnel to ensure the efficient operation of the function
1st level escalation to Field Service Engineer/Support responsiveness issues
Follow up on Field Service Engineer performance that generates Customer Satisfaction issues
Ensure adequate records and systems are maintained
Visit customers (worldwide)
Minimum high school degree, University degree in technical fields preferred
Minimum of 3 years in positions with similar levels of responsibility
Fluent Italian and English required
Demonstrated Customer management skills, leadership and management skills

118

Field Service Employee Resume Examples & Samples

4 years + servicing electronic equipment (entry level position)
Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc
Experience / Knowledge of telecommunication systems
Must possess fundamentals of Dicom & Networking
Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally
PC competency
Proficient in Networking

119

Field Service Leader Resume Examples & Samples

Lead and coach the CMS area field service team
Ensure Service Plan execution including the application of correct test methods using appropriate test equipment
Ensure efficient scheduling of service visits by the field service team Produce monthly utilization data for the field service team
Maximize efficient utilization of service resources and optimize service costs
Drive EHS compliance, Gensuite application, GE Learning, development plans and service auditing
Source the most appropriate training and coaching for the field service team
Ensure Legionella compliance standards are implemented at customer sites
Project co-ordination as required
Complete Performance Development appraisals and Competency audits
Degree in a Science or Engineering and/or relevant work experience in industry, preferably connected to chemistry or water or equivalent knowledge & experience
English Language Proficiency
People management and project management skills
UK driving license
Decision-making
Diplomacy, motivator, influencer
“Say-do” attitude

120

District Manager, Field Service Resume Examples & Samples

Manage direct Field Service Technicians, Territory Managers and Field Technical Training Specialists (FTTS) within an assigned territory
Manage department operating budgets for assigned territory
Proactively manage open task aging and resolution times for all technicians (direct or 3rd party) within assigned territory
Responsible for personnel activities for all employees including performance reviews, salary adjustments, hiring and termination recommendations
Responsible for fleet management; for the maintenance, repairs, fuel, regular checks, etc
Responsible for driving and administering employee safety programs and awareness for assigned territory
Coordinates the activities of all Field Service Technicians within assigned region (direct Life Fitness technicians, Territory Managers, FTTSs, Dealer service technicians, and third-party servicers) in the field as required to keep all Life Fitness equipment in proper operating condition
Field Travels with Field Service Technicians, TM, FTTS, to ensure processes are followed and to provide coaching and feedback
Coordinates National Trade show support as required
Provide the necessary support to Field Service Staff as required (i.e. work orders, call scheduling, repair parts ordering/tracking, etc.)
Assists in the recruitment process of third party servicers as required
Works with all levels of the organization as related to field service associated questions and/or concerns. Provides feedback on product issues from the field
Works closely with engineering and product support to resolve quality or design issues at a high level
Promoting, selling and managing key customer Service contract, marketing programs and associated sales
Continuous development and product improvements knowledge
Prioritizes field service technicians to manage escalations
Supports product, product training, repairs, installations, maintenance and provides customer support
Create presentations or in conjunction with the sales or marketing departments on company product support features, customer service and/or programs
Partner with Sales, providing sales support and acting as a differentiator in new business development. Field travels and meets with local sales team and management routinely to meet customer objectives
Inventory control management for both direct and 3rd party technicians. Optimizes tech inventory to support first time fix rate and customer response time
Responsible for satisfying customer service/satisfaction measurements such as customer response time, first time fix rate, time to close, work volume, productivity
Performs all other duties as required
Bachelor's degree or equivalent experience (required)
5+ years of demonstrated success in a field service organization, providing high levels of customer service, productivity, and revenue generation (required)
Demonstrated leadership abilities within a Field Service Department both technically and supervisory (required)
Experience in testing, calibrating and repair of electro-mechanical equipment (required)
Technical and computer savvy; proficiency using Microsoft Suite (e.g. Excel and Word) (required); experience with Oracle or similar software (strongly preferred)
Proven decision-making, organizational, and creative problem-solving skills with the ability to overcome unforeseen obstacles (required)
Business acumen, detail orientation and flexibility, with a proven ability to adapt quickly to change (required)
Ability to cultivate relationships and work effectively cross-functionally (required)
Strong written and verbal communication skills (required)

121

Field Service Representatives Resume Examples & Samples

BSc Degree in Chemistry, Biology, Physics, Life Sciences or equivalent
Strong people skills acquired from activities such as tutoring or consumer customer interactions is highly desirable
Hands-on experience with analytical instrumentation (i.e.. AA's Liquid Chromatographs, Mass Spectrometers, UV/VIS Spectrophotometers, Gas Chromatographs, and Data Systems) is strongly desired
Demonstrated technical skill from activities such as electronic projects and electronic/computer troubleshooting skills is highly desirable

122

Field Service Resume Examples & Samples

Observe & enforce all company personnel, quality, safety, and food safety policies
Maintains a positive work atmosphere by acting and communicating in a manner so that you work effectively and cooperatively with customers, clients, coworkers, and leadership teams
Participates in process improvement and problem solving utilizing continuous improvement and rational thinking methodologies such as Six Sigma, and participates in or supports the E$P program
Recognizes and acts on incidents and safety risks. Consistently practices, and enforces safe work habits and drives those habits throughout the organization
Bachelor’s Degree in Agriculture, Animal Science or Business preferred
2 years of relevant/equivalent experience
Must have valid Class D driver’s license and good driving record
Ability to work in dusty working conditions
Good computer skills including experience in Microsoft Word and Excel

123

Field Service Team Lead Resume Examples & Samples

Manage the budget for field service activities
Track monthly expenses and work with the marketing manager and staff to reconcile monthly expenses
Travel to military facilities and participate in military community events
Accomplishes department and organization objectives by completing related results as needed
Requires analytical ability to gather data, analyze budget reports, generate monthly reports, and interpret department policies and procedures
Ability to plan, organize, complete, and manage programs in the most efficient manner
Please note this job has a vacancy with the possibility of temp to hire***

124

Field Service & Installation Manager Resume Examples & Samples

Directs the development of strategies, processes and capabilities to support corporate goals and objectives. Strives to create world-class field service practices while using performance indicators and benchmarking data to establish improvement targets, to measure actual performance and to initiate appropriate action
Overall management responsibility for the service and installation providing strategy, direction, and guidance to the service and installation teams. This function supports Independent retailers as well as company owned retail operations for retail service and installation procedures as well as delivering the homeowner experience. In addition, the Independent retailers and Company Owned retail locations operate in an environment of rapid growth and change
Plan, direct and manage continuous improvement programs to reduce costs, improve quality and increase customer satisfaction
Promotes and leverages functional area capabilities within Renewal by Andersen, removing barriers and enabling collaboration. Develops and implements communication strategies to promote understanding and support of business activities
Manages employees and team performance by providing timely performance evaluations, constructive feedback, coaching, growth opportunities and promotes a safe work environment. Develops staffing strategies, human resource plans and career development opportunities
Maintains professional and technical knowledge through formal and informal continuing education opportunities. Participates in professional associations and affiliations, representing Renewal by Andersen and the Andersen Corporation and sharing key learnings with others
As required, assists the Filed Operations Manager with product campaign development, planning, implementation, and management, including development of verbal and written communications. Interface with Andersen Corporation Legal Department to ensure procedures and communications comply with Andersen Corporation Policies
Develop processes to monitor, audit and improve the effectiveness of all post-installation service procedures. Additionally, conducts periodic work inspections and field audits of installation and service crews to evaluate compliance to installation & service specifications
Performs repairs and physical inspections in situations where use of service providers is not appropriate, cost effective, or available
As necessary, conduct field investigations of Homeowner Complaints and Warranty claims and supervise field installations and service procedures on required service project assignments at job sites
Analyzes and reports warranty liability and service level trends, variations, or unexpected events. Regularly prepares and formally presents the results of analysis and investigations to appropriate departments

125

Director of Field Service, Latin Resume Examples & Samples

Monitors and achieves financial targets and Key Performance Indicators (KPIs), such as FTFR, Response Time, and workload while assuring timely compliance with modifications, preventive maintenance and all other regulatory requirements
Visits and satisfactorily resolves customer cases that are more critical or strategic focusing on bringing Ortho to #1
Ensures that company's quality, legal, and regulatory requirements are being followed within the team and with distributors and outsourced companies
Identifies Process Improvements
Sets high operational standards
Makes recommendations to Commercial operations in order to support sales and brand initiatives
Bias for action and being proactive
Develops Call Center and Remote Solution Capabilities and Field Transfer

126

Position Field Service Resume Examples & Samples

Exhibit professional appearance and conduct while providing a world-class customer experience
Clean installation debris in each home after all service and installation visits
Accurately complete necessary paperwork, including work orders, customer contracts, and time clock punches
Current, valid driver’s license and clean driving record
Must participate in our Vivint Fleet Vehicle Program. With the option of using the Vivint fleet vehicle at the incurrence of a $0.40 per mile ($0.25 per km) personal use fee
Be able to lift up to 31 lbs. at one time and carry from one place to another
Excellent organizational/time management skills
Experience working with minimal supervision
Technical diploma, Certificate of Completion, Military experience is a plus

127

Field Service Diesel Enginetechnician Resume Examples & Samples

Diagnoses and completes repairs to engines at the customer’s site
Applies use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools
Performs preventative maintenance activities on engine and related components in the field
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents
Able to fully use all required Company's service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Engages customers in courteous and professional manner; ensures prompt and efficient attention to customer needs
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

128

Manager, Field Service Resume Examples & Samples

Must be people oriented (coach, motivator, mentor, team builder)
Ability to work under minimal supervision in a fast paced environment
Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
Proven ability to supervise remote, field based personnel
Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem solving skills when dealing with upset customers and assigned personnel
Position requires frequent travel and ability to travel on short notice
Bachelor’s degree with a minimum of 8-10 years of experience in the clinical laboratory environment
Must be proficient with Windows software (Word, Excel, Outlook) and ability to use CRM software
Strong customer relations and communications skills, both verbal and written. Ability to manage service business and personnel

129

Field Field Service Representatives Resume Examples & Samples

Position will be located in the Mississauga, Ontario
Sufficient planning, problem-solving, and communication skills to function with minimal supervision and to complete multiple technical duties of varying complexity
Experience with maintenance and troubleshooting of analytical instrumentation is highly desirable
Must comply with Federal/Provincial government reliably clearance checks request when necessary for on-site work in government facilities

130

LA Field Service Measurement & Sensing Resume Examples & Samples

The Field Service Engineer will provide services that will range in scope from performing installations, commissioning, troubleshooting, training and calibration of GE Measurement & Sensing portfolio, at customer locations
Install, maintain and repair equipment, including: Liquid flow and gas meters, flare meter, ultrasonic sensors systems, transmitters with its communication protocols, controllers, power supplies, moisture probes installation, etc
Usual parts replacement when performing corrective maintenance on fixed-installation and/or portable flowmeters for any industrial application
Timely completion of standard service reports, invoicing information packages and other administrative requirements
Make decisions based on business impact, technical data and customer needs
Willingness to work flexible hours and some weekends required
Possess engineering degree with +5 years of experience in electronics with 5-7 years of experience in petrochemical and/or chemical processing environments equipment, PLC and industrial service/repairs or equivalent military experience and training as determined by the Service Manager
Fluent in English & Spanish. Must be able to attend technical training in English with high percentage of understanding
At least 5 years of previous experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Solid verbal and written communication skills, ability to read and write English, Intermediate math skills
As part of the development program the Successful candidate must spend period of training in United States, Brazil or Ireland
Strong Computer skills with familiarity of MS Office products, data analysis, word processing, spreadsheets and email
Fundamental electronics and/or mechanical trouble shooting skills. "Hands-on experience"
Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history, driving record and educational background
Possess a valid driver's license and passport (or able to obtain a passport)
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work and meet deadlines
Ability to set and meet aggressive targets

131

Manager, Biodevice Field Service Resume Examples & Samples

Provide service/support to achieve poultry sales targets
Manage the Field Service Program for an assigned area of the US
Lead a team of Zoetis Field Service Colleagues
Conduct frequent ride alongs with all reporting colleagues. These ride alongs should be aimed at coaching colleagues and improving the day to day operations within their area
Utilize Zoetis Site Evaluation Program to monitor performance and success of current Field Service Program
Manage the routine collection and reporting of all field service information within the Touchpoint System/FieldAware
Lead the recruiting and hiring of all new colleagues for their assigned area
Coordinate the Inovo Process Audit Program for the assign area
Develop a team approach with the Technical Service personnel to meet customer expectations
Utilize Technical Service Team to ensure all Field Service Personal are trained on all technical aspects of In Ovo Vaccination
Implement effective procedures for all reporting colleagues in safety, mechanical, electrical, and hatchery environment processes
Provide regular feedback of customer derived information evaluating our services and other pertinent client/vendor information
Develop and implement Improvement Plans with area colleagues
Plan and coordinate appropriate Engineering Change Notifications (ECN’s) for the respective area
Establish standards for baseline functions and instill flexibility in the area to customize according to customer operating criteria and preferences
Bachelor’s degree in poultry science or related field preferred
Minimum of 5 years of people management preferred
Self-motivator and self-starter
Strong critical thinking problem solving, judgment, and initiative
Basic computer skills using Power Point, Word , Excel , and Outlook
Proven skills in interpreting and communicate Hatchery Air Plating Program results
Bilingual (English/Spanish) preferred

132

Field Service Leader Resume Examples & Samples

Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations
Deliver timely and cost-effective entitlements based on customer requirements
Lead service sales pursuits where appropriate in concert with Account Managers and Service Account Managers
Team with project operations to ensure seamless project handoff from project operations to service operations
Team with project operations to ensure effective sharing of common resources
Drive operational performance improvements to increase revenue, improve service quality, increase operational efficiency and maximize profitability
Overall P&L responsibility including department budget, location costs, and team compensation
Take full responsibility for achieving cash goals, including actions in support of past due receivables collections
Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability
Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to regional management
Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations
Participate as an active voice on U.S. North LSS leadership team
Team with LSS Pole service leadership to drive common processes and growth programs
Team with functional leaders from Safety, Finance, Human Resources and others to ensure processes and governance are executed
5 years of managing service solutions and customer expectations
5 years of knowledge/application of Distribution Control Systems (DCS), Quality Control Systems (QCS) and Programmable Logic Controls (PLC) Process Control experience
Bachelor’s degree in business or technical discipline preferred
Ability to lead and influence individuals either Directly or Indirectly
Experience with P&L
Proven track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant/facility management
Excellent organizational, communication - both orally and written, and interpersonal skills
Experience servicing industrial controls and system integration customers
Green Belt Certification

133

Field Service Site Adminstrator for Cheakamus Resume Examples & Samples

Accurate entry of Field Services and Union employees’ timesheets of project and union employees and ensure that information is properly recorded and approvals are in place
Support Payroll GBS meeting their requirements for timesheets submittals on a weekly basis
Timely submission of timesheets to the Payroll team on a weekly basis
Support and tracking of field and union employees – mobilizations and demobilizations
Timely set up of travel, reservation of hotels and rental vehicles to meet the project schedule
Provide administrative support to the site including answering phones, taking messages, receiving parts and materials,
Provide assistance to the HSE Manager and Site CSO with tracking of hours worked
Provide assistance to the Site Manager and Site Supervisor to fill out technical forms and procedures
Pick up and deliver parts locally
Escort trucks on Logging road
Monitor the site deliveries and storage for multiple Units (using Insite LMS)
Fully fluent in English with excellent verbal and writing communication skills. French knowledge would be a plus
Strong Microsoft office knowledge, especially in MS Excel, Word, PowerPoint and Outlook
Cordiality and cooperation with all interaction parties is a must
Two (2) years of clerical experience in a site office environment is an asset
Resourceful and adaptable multi-tasker

134

Mgr Field Service Resume Examples & Samples

Remanufacturing strategy (used cranes or used parts) - proposes & oversees remanufacturing strategic developments. This includes both Technical & Marketing content definition in order to match market demands & Manitowoc offers when business opportunities exist. Support Used Cranes & Parts Team to contribute to revenue goals. Do what it takes so that the EnCORE brand becomes a well recognized brand, providing superior quality & competitive solutions everywhere
Technical support to EnCORE locations - Ensure that EnCORE technical information is available locally, is properly delivered to customers, manufacturing & service organizations & is well understood / utilized. Maintain with them the appropriate accuracy, records, reports methodologies. Ensure that available SOPs are followed whenever possible
Interface between Used sales support Team & EnCORE sites- Manage the interaction process between Sales Support & EnCORE sites to ensure effectiveness. Consider the following stages: New development, offer processing , order processing , execution & delivery. Own the KPI's. Ensure that each EnCORE location fuels the used business growth as required
Marketing & Communication - promote EnCORE products and services across the globe to support sales and market growth, through close interactions with leaders within MTW and Key partners. Attend trade or customer events when it make sens. Start small Grow big approach, ensuring local appropriation of the offer
EnCORE Partner Development - Drive EnCORE Tower dealers development in order to provide local remanufacturing solutions wherever market opportunities exist. This is managed in perfect consistence/integration with the division partner development program (PDP). Develop & deploy a simple enough standard that will be communicated to the few selected Partners. Support to deploy, assess, qualify & ensure execution of the given standard. Keep a short to mid term revenue driven vision, that allows us to on board our partners
Aftermarket projects - Manage/drive as required aftermarket cross functionnal (crossing roads of parts, technical support, used, technical support, warranty …) specific projects allowing to maximize customers ROI. Those can be as an example warranty parts repairs, maintenance contracts development .
Bachelor's Degree in Engineering
5-8 years of experience in Engineering
5 years and global experience
Fluent English, aditionnal languages is also helpfull (Portugese, Spanish, French, German, Italian)
Needs to have deep enough technical knowledge in order to manage global remanufacturing standards
Experience in towers and mechanical field
Project Management Skills, Intercultural skills, Aftersales or Factory experience
Passion for the product, for the Potain brand, and the value & lifetime of Potain cranes on the market

135

Hill-rom-field Service & Asset Advantage Interview Day Resume Examples & Samples

Must be at least 18 years of age (A2 Business)
Must at least 21 years of age (Field Service - Driving)
Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplicand, division
Technical or Trade School training
Experience in customer service

136

Field Service Techncian Resume Examples & Samples

Experience in testing, repairing and maintaining capital medical equipment
Strong electronics and computer background needed
Previous experience with the following required: AX & XP equipment
5-8 years of field service experience is needed
Valid driver's license and good driving record required
Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

137

Field Service, GE Water Spain Resume Examples & Samples

He/She will be responsible to provide service where needed, mainly in Spain
The position reports to the ES Service Manager
Travel within the geographic area is required
EH&S compliance
Helping on Equipment Start-up and Commissioning
Help with Site Surveys
Repair/Maintenance/warranted work
Minor assembly, as required
Customer and internally reporting/Data processing
Participation in Piloting and Field trials
Focal contact person at customer site
Proven experience in water treatment equipment (membranes, reverse osmosis etc)
Fluent in English and Spanish is a must. Candidates who are not fluent in Spanish will not be considered for this position
Good Electrical and Mechanical background and experience. Use of tools
EU work permit
Valid driver licence in Spain

138

Field Service Engineeer Resume Examples & Samples

Determines and develops approaches to assignments
Leads field services and support projects requiring coordination with other functions, customers
Solves a broad range of hardware and/ or software problems of varying scope and complexity

139

Field Service Eng-gz-tsc Resume Examples & Samples

University degree or above, preferred from health care related majors
Minimum 3 years working experience in medical device industry; experience in clinical experience or Critical Care field is preferred
Strong sense of responsibility, customer oriented
Good communication and team work；
Willing to travel frequently

140

Field Service Management Trainee Resume Examples & Samples

Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
Have the ability to interpret basic financial statements and grasp profit and loss accountability
Be energetic and enthusiastic
Will demonstrate strength in business judgment and decision making

141

Field Service Project Sup Resume Examples & Samples

Execution of projects/jobs within budget and on time
Communicates with the Field Service Specialist to ensure contractual obligations are met to complete requested services, project progression status and ensures that change orders are completed/communicated and executed before any additional work is performed
Health and Safety issues on assigned projects. Responsible for reviewing operational procedures to ensure correct Health and Safety action plans. Communicates with the Health and Safety organization on site or job specific actions
Acts as the on-call Field Service Coordinator on an as needed basis
High school diploma or equivalent required. Associates or Bachelors degree preferred
Strong understanding of equipment operations

142

Field Service Project Sup Cbpp Resume Examples & Samples

Responds to, supervises and completes work requested through Unscheduled Work Requests that involve labor and equipment
Develops scope of work for special projects
Generate project and budgetary estimates
On site supervision of Chemical Field Technicians and Equipment Operators
Provides training and updates to Chemical Field Technicians and Equipment Operators
Performs other assignments as assigned by management

143

Industrial Field Service Technican Resume Examples & Samples

Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training)
2yrs Hands on experience working in an industrial manufacturing environment
Exposure to industrial Lockout Tag out standards and best practices
Exposure to industrial Arch Flash standards and best practices

144

Field Service Engineers Resume Examples & Samples

Installations: Play a key role in complex and multifunctional site installations. Assist senior engineers in installation and other related work. Shares best practices
Training: Proactively seek training to keep up-to-date with technological developments in own modality/modalities
Other Duties: As directed by manager or company
Quality: Promptly escalate any quality or integrity issue
Environment, Health & Safety (EHS): Comply with the EHS Policies and applicable laws and regulations. Identify and correct hazards and unsafe conditions
Qualified to degree level in Electrical and/or Electronics or equivalent. (HND +)
Technical analytical & Trouble-shooting skills
Very good IT Skills with knowledge of networking. PLC knowledge a very good advantage
3-6 years field service experience
Comprehensive knowledge of screening or X-ray an advantage
Ability to work independently with minimum direction
High work standards - qualitatively, demonstrates initiative and motivation

145

Eng, Field Service Resume Examples & Samples

Technical knowledge of electronics
Knowledge of optics and/or semiconductor manufacturing equipment is preferred
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

146

Senior Specialist, Field Service Resume Examples & Samples

Manages basic and routine customer transactions on a daily basis
Position can be worked remotely supporting customer in MN
Typically supports customer service function for a small number of accounts
Assists with process improvement projects as needed
Assists with data collection and reporting to support initiatives and basic business needs
Ability to travel 25%

147

Field Service Installation Specialists Resume Examples & Samples

Working with Field Service Managers, identify chronic equipment and customer problems and bring to closure and resolution
Provide newly hired FSE’s with additional training and development during their first six months of employment
Provide periodic on-site trouble shooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by FSM and/or Manager of Service Engineering
Acquires regional customer and performance data on product and analyzes data to determine appropriate courses of action
Identify weakness in Service and Training processes, communicate suggestion and recommendations to Managers of both training and service engineering

148

Field Service Installation Specialist Resume Examples & Samples

Work with Service Engineering as escalation focal point for on-going reliability and repair issues
Provide detailed technical feedback to drive corrective action.,
Serves as highest level technical support in the field

149

Field Service / Start Resume Examples & Samples

Works on assignments that are semi-routine in nature where intermediate technical skills are required in testing, measuring, building or maintaining
Collects data and performs initial analysis
Identifies technical problems and implements solutions where answer is readily available
Refers more complex problems to appropriate staff members
Associate degree in a technical discipline (i.e. electronics technology, automation and robotics) required
Ability to read and interpret blueprints and schematics
Strong electro-mechanical troubleshooting abilities
Ability to use intermediate math skills to analyze data
Knowledge of commonly used business software and technical software specific to the department
Ability to use appropriate hand or power tools

150

Field Service Group Manager Resume Examples & Samples

Establishes and implements processes to ensure work at all sites is accomplished in compliance with applicable Government documentation and regulatory guidelines, AAI policies and procedures, and the AAI Quality Assurance Plan
Provides program-related oversight and guidance to FSR site leads on a routine bases and acts as liaison between sites and home office management
Prepares performance evaluations; reviews and in some cases submits Government-required program reports; and ensures that all contractual and customer requirements are met
Responsible for developing necessary schedules; collecting and preparing all required reports; interviewing and recommending hire of field support personnel; and preparing and distributing documentation and correspondence
Practices Total Quality/ISO 9001 principles and concepts
Prepares and delivers quarterly Regional Status briefings to Program Manager
Manager may deploy for a period of no less than 6 months to staff a theater Forward Repair Activity and serve as the lead Shadow manager for the assigned theater
Responsible for accurate and timely maintenance record keeping (COLTS & TAMMS) for assigned FSRs
Travels to forward garrison & deployed FSR locations to provide FSR oversight, FSR mentorship, and conduct unit leadership visits
Audits assigned FSRs to ensure compliance with unit FSR responsibilities to include MMF inventory accuracy and GOP compliance
Bachelor's degree in engineering or equivalent plus a minimum of ten years of related experience; or
A minimum of fifteen years of progressively related experience or military service background with a minimum of ten years in a supervisory capacity

151

Senior Specialist, Field Service Resume Examples & Samples

Primary contact for accounts, to include proactive and reactive communication as well as service coordination
Occasional travel to customer sites to conduct business reviews, promote program value, and support customer initiatives
Serve as the liaison with other Cardinal Health and FedEx account teams to service customers
Contribute to the development of pharmacy channel solutions and strategy
Monitor volume, reporting, and customer issues

152

Senior Manager Field Service Italy Resume Examples & Samples

Lead a team of engineers and service managers. Be responsible to achieve high motivation of every individual resulting in a best performing Team. Assuring the day-to-day management of the team to achieve highest efficiency and efficacy of the Organization
Manage and actively participate in the ULS Field activities related to the assigned territory/products resulting in timely and high quality service deliveries to our customers, which exceed their expectation
Establish and maintain the highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible by using the relevant procedures
Devote specific care to the assigned key accounts and leverage ULS and Company value proposition to our customers
Work in close cooperation and communication with the country field service leaders and ULS managers in EMEA and with the EMEA ULS Leadership Team for delivering the best customer experience and for achieving our financial targets
Work in close cooperation and communication with the Sales management team within the territory enabling pull-through activities to accelerate growth across Thermo Fisher
Fully implement all business processes, procedures and programs related to the EMEA ULS Service Organization
Drive the team to exceed the targets for the 6-Core metrics in the assigned territory and work according to Lean Management (PPI)
Drive employee and team alignment and engagement through completion of the annual key processes: Goal Setting, Performance Management & Development (PMD), Total Compensation, Calibration, Employee Involvement Survey (EIS) Action Planning
Attract, retain and develop talents in ULS through on going coaching and provide support to employees on their Individual Development Plans
Follow our ethical business conduct guidance
Completed Education or equivalent experience in Electronics/Chemistry/Engineering/Business Administration or related subjects
Strong Leadership and management skills acquired through several years of experience as team leader/manager in a technical service function
Excellent verbal and written communication skills,
Ability to work in a complex matrix organization, building organizational relationships and to handle multiple tasks with different priorities
Demonstrated Role Model Leader Characteristics
Knowledge of the ULS Products service business
Self-starter, highly motivated leader with a strong bias for action/execution (a proven track record of actions and results that demonstrate initiative)
Demonstrated “roll up the sleeves” field leadership abilities with proven success in developing customer relationships, teams, and direct reports
Commercial drive – ability to develop and grow the business
Business Acumen (demonstrates broad business knowledge)
Analytical skills: interpretation of internal financial reports, problem solving, etc
Knowledge of lean management systems (PPI)
Change Management skills –ability to proactively drive change within the organization

153

Field Service Techncian Resume Examples & Samples

Assemble, install, and integrate both mechanical and electrical parts
Install/integrate equipment in customer facilities
Work in Allen Bradley/ RS Logix / RS Linxare
Wire, power up, and troubleshoot equipment
Ability to read and understand electrical schematics
Self-motivated and has the ability to work with little to no supervision
Able to work overtime with short notice
Ability to work in a fast pace, high stress work environment
Dependable, punctual, and organized
Able to demonstrate flexibility, sense of urgency, attention to detail, project management ability, and professionalism
Strong, effective communication skills
Strong PLC background with programming experience, along with basic electrical troubleshooting
Strong mechanical and pneumatic components knowledge
Capable of lifting 35 lbs
Capable of bending and twisting
The ability to stand or walk for an entire 8-hour shift
Capable of working 12 hour shifts

154

Field Service Tooling Manager Resume Examples & Samples

Assets – Budgeting, forecasting, requisitions for new investments, depreciation follow up in coordination with BA function, motivate and get approval for budget including touching on regional CAPEX requirements
Account Center budgeting/ forecasting, in terms of personnel and all their associated costs, investments depreciation, OPEX, and credits (from rental or time reporting)
Main responsible for implementing the new Atlas processes, including the cross functional interfaces with PM, Delivery, Logistics, Sales
Deciding together with IGT management on rental model for SGT tooling – charges to cover the functions responsibility, review and consistently update rental values
Review and track costs and performance of the tooling (global KPI:s), such as return times, orders on time (internal and external), Fault reports etc
Suggesting from dialogue with FS resources the required design changes on tooling and electronics, work close together with technical departments on the procedure and requirements of the site equipment, set up and finance projects to develop the area
Make sure that the store work according to guidelines, continuously develop/update equipment structures to enable efficient deliveries
Responsible for efficient handling of PPE
Responsible for any external service providers together with purchasing, such as external calibration, maintenance or logistics handling, including tracking their cost and performance
Make sure process is described, updated and instructions are available for the tooling department and cross function interfaces
Take part of the regionalization of SGT tooling, business cases etc
LI-MS

155

Field Service Team Lead Resume Examples & Samples

Computer literate with ability to use relevant software packages
Experience of working in Public or Private Hospitals would be beneficial but not essential
Proven track record with minimum of eight years in customer support and customer service within a technology industry
Experience with troubleshooting, repair, or design of electrical / electronic circuits, or maintenance and troubleshooting of computer-based technology
Educated to a good standard, including Math and English. Any IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous / experience preferred
Oversee the Field Service Automation requests, incidents and problems. Manages and coordinates urgent and complicated Field Service issues. Act as escalation point for all Automation Field Service requests and incidents. Develop and mature Field Service escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers
Provide data and reporting of KPI’s and trends to Support department and others in ad-hoc, weekly, monthly and as needed
Train, coach and mentor Field Service Engineers including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers

156

Field Service Hot-liner Resume Examples & Samples

An Electro-Mechanical Technician diploma and/or demonstrate equivalent experience in Field Service
Former ability to troubleshoot CNC Lasers and/or Press Brakes would be beneficial for this role
Familiarity with MS Dynamics and MS Office as this role would be an in-office role
The ability to manage spare parts and inventory and have excellent phone communication is paramount for this role

157

Field Service Team Lead Resume Examples & Samples

Coordinating daily work assignments, by managing work schedules
Oversee in-field and warehouse activities
Managing equipment transfers, parts spending, inventory and cycle counts
Sustaining a clean and safe work environment, including 5S activities
Assisting team in achieving goals by monitoring reports from FSO, JDE, and Cognos
Participating with new hire recruitment processes
Demonstrate a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
Responsible for the pick-up, delivery, repair, and preventative maintenance of medical equipment
Valid Driver's License driver's license and driving record
DOT Physical to drive a large box truck
Flexibility to travel to client sites and other service centers for assistance
Ability to participate in the on-call rotation
Proficient in software programs - MS Word, MS Excel
Ability to lift/carry and push/pull up to 50 lbs

158

Manager, Field Service Resume Examples & Samples

Manage the Field Service Techs who are dispatched to customer sites to install and start new pumps and equipment, diagnose and repair equipment, conduct maintenance, and monitor the performance of Flowserve’s pumps and equipment at our customers’ sites
Perform job walks as needed to produce accurate, thorough quotes for customers
Monitor the scope of work, schedules, and costs of jobs to ensure complete customer satisfaction, quick close-out, and prompt invoicing
Contract and oversee vendor services as needed
Assemble final job documentation for purchase order revisions and invoice approvals
Collaborate effectively with the customers, our Techs, and the supporting organizations of Flowserve, such as the repair centers, buyers, and sales engineering
Maintain organized, accurate, timely records, including jobs quoted, jobs performed, and time and materials charged
Operate within established budgets, maintain expense records, report on expenses
Drive the regional Field Service group sales and margin targets for the year
Promote continuous improvement by identifying problems, analyzing data, considering different approaches, and implementing changes
Responsible for the safety and wellbeing of all Flowserve Field Service employees at our facilities as well as customer facilities
Coordinate Technicians’ work schedules, vacations, training, and other tasks with the field service job schedule
Conduct interviews and hire direct reports as necessary
Coach employees to improve performance and build skills. Supervise performance and takes actions as appropriate. Complete mid and yearly performance appraisals for employees
Five+ years of experience in mechanical field service required
Skilled and knowledgeable in the removal, repair, and installation of single stage and multistage pumps, and in the operational conditions and performance of rotating equipment required
Experience in the chemical, power, and/or oil and gas industries strongly preferred
2+ years of supervisory or other leadership experience that demonstrates an ability to lead, motivate, and develop others, highly preferred
Ability to develop and sustain a vision of technical excellence and business growth that is shared by the entire team
Must have a collaborative style that encourages the free flow of communication, removes obstacles, and promotes problem solving and teamwork
Able to remain calm and even tempered in the face of challenges, demands, and deadlines
Professional verbal communication skills: must be able describe the business with metrics, use business data to present recommendations, explain mechanical problems, and articulate the thinking behind recommendations
Solid writing skills: must be able to write in clear, organized emails with good writing mechanics and a professional tone
Experience in project planning for complex jobs or events highly valued
Capable in Outlook, Word and Excel. Computer savvy to learn new systems, such as Flowserve’s online system for developing job quotes
Excellent ability to read and interpret blueprints, engineering drawings, and schematics
Must be able to travel 40% of the time with overnight stays required
Must have an active driver’s license with a good driving record and be able to pass a DOT physical; will drive Company truck on occasion
Outdoor physical activity is required, including ascending/descending ladders and staircases, and climbing in, under, and around large equipment often located outside
Must have a High School diploma or GED equivalent, additional education valued

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