Field Services Manager Resume Samples

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J Walter

Jean

Walter

70299 Diego Courts

Boston

+1 (555) 343 4596

70299 Diego Courts

Boston

Phone

p +1 (555) 343 4596

Experience Experience

New York, NY

Field Services Manager

New York, NY

Abernathy and Sons

New York, NY

Field Services Manager

Provides support for and works in conjunction with the Technology Support Center, Field Services and other groups for technical assistance
Assist account management team with business development and market growth
Provide support and guidance to the field service staff optimizing resources, managing individual development and providing formal and informal feedback
Performs site audits/evaluations on a yearly basis to improve process and best practices for field service,field engineering,depot repair and call center
Approves personnel activities concerning hiring, training/development and evaluation of staff performance
Manages the design, deployment, maintenance, support and upgrade of servers, workstations, hardware, software, operating systems and distributed printers
Provides and development strategies that focus on business initiatives and increasing overall customer satisfaction

Detroit, MI

Regional Field Services Manager

Detroit, MI

Abshire, Cummings and Heaney

Detroit, MI

Regional Field Services Manager

Consults with team members and customers to develop the most efficient repair and maintenance practices, ensuring the highest quality performance to vendors, customers, and internal stakeholders
Evaluates inspections performed for properties. Determines and recommends repairs to be performed for each property
Prepare and interpret bid and work item requests made by vendor, customer, and internal team members to ensure bid and work item consistency with intent of requestor
Evaluates bids for property repairs
Evaluates completed work submitted by vendors to ensure work quality, consistency against work requested, and turn-around-time for work performed. Inspect properties on a random basis to verify vendor performance
Build relationships with local code enforcement, municipalities and utility companies
Develop portfolio and report changes to local codes and laws that pertain to business division

present

Philadelphia, PA

Metering Field Services Manager

Philadelphia, PA

Hermann, Dare and Sipes

present

Philadelphia, PA

Metering Field Services Manager

present

Analyze performance data from scheduling and meter reading systems in support of senior management
Minimize business risk through effective decision making and prudent management techniques
Manage completion of all meter reading functions on a daily basis
Interact directly with customers. Resolve access issues; assist with billing issue resolution and meet Customer Guarantee targets
Serve as a system expert; train employees in Mobility Work management system (MWM) and meter reading software system (FCS) operation and analyze activities as necessary
Manage and support the delivery of net metering and distributed generation business objectives
Deliver financial performance objectives according to department operating plans

Education Education

Bachelor’s Degree in Engineering

Iowa State University

Bachelor’s Degree in Engineering

Skills Skills

Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems
Knowledge of applicable NFPA, ASME, and ANSI standards
Ability to present a powerful and positive professional image
Excellent hands on knowledge of electrical testing and diagnostic equipment
Good communication and interpersonal skills for frequent contact with visitors and customers/clients entering the worksite
ITIL v3 certification desirable
A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism
Knowledge of mechanical engineering principles including hydraulics, heat transfer, and fluid flow
General PC hardware and software knowledge
An ability to manage a virtual workforce and effectively communicate via non-traditional means

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15 Field Services Manager resume templates

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Field Services Manager Resume Examples & Samples

Approves personnel activities concerning hiring, training/development and evaluation of staff performance
Directs, establishes, plans and implements the policies, processes and procedures to support and design the organization's desktop architecture
Manages the design, deployment, maintenance, support and upgrade of servers, workstations, hardware, software, operating systems and distributed printers
Provides and development strategies that focus on business initiatives and increasing overall customer satisfaction
Provides support for and works in conjunction with the Technology Support Center, Field Services and other groups for technical assistance

Field Services Manager Resume Examples & Samples

Identify and drive best practices, including standardization, report automation, and process improvement across all aspects of Vendor Management
Serve as point of escalation for issues related to vendor performance
Responsible for general oversight/governance of vendor contracts for HP, IBM & Telaid and associated costs and funding monitoring and requirements
Assist in preparing communications, processes, reporting, and program outputs as needed
Act as central point of contact for vendors (HP, IBM & Telaid) successfully fostering relationships with vendor contacts across all levels of the organization; provide point of escalation to resolve contractual/operational issues
Identify and manage through efficiencies across the vendor management space
A minimum of 5-7 years of progressive vendor management or related experience
Knowledge of vendor performance metrics
Experience in managing Corporate IT Hardware, Software and Services vendors through metrics, SLAs and QBRs
Broad knowledge base and experience in developing and implementing policies, procedures, workflow processes, forecasts and strategic objectives to increase operational efficiencies and profitability
Microsoft Office suite
Proficient in Word, Excel, PowerPoint and Outlook
General PC hardware and software knowledge
Sharepoint for Content Management
Exceptional interpersonal and communication skills, both written and verbal
ITIL v3 certification desirable

Field Services Manager Guatemala Resume Examples & Samples

Assurance of KPI / SLA compliance
Report monthly and weekly technical and financial status
General Ericsson product portfolio knowledge, preferably service product portfolio

Field Services Manager El Salvador Resume Examples & Samples

Management of technicians and engineers: establish career plan / perform evaluations / determine training
Handle escalations (internal and external)
General Ericsson organizational knowledge
7 years of Experience in Operation & Maintenance or similar duties

Field Services Manager Nicaragua Resume Examples & Samples

Budget control
Management of internal customers (MSCOO / Account Managers / Heads of Operation for CU)
MSC, MBA or equivalent through experience
At least 7 years experience, preferably from the Telecom & IT Industry
General Global Service knowledge
Experience handling high stress situations

Senior Field Services Manager Resume Examples & Samples

Oversees multiple customers, and the management, performance and completion of multiple field services projects within a specific geographical area
Interacts with customer personnel from Maintenance Supervisors to General Managers, Commissioner’s etc
Interacts with internal business & development personnel to assist in strategic initiatives in the region
Supports San Diego Managment and engineering efforts as necessary
Member of the program management team, coordinating with program leadership and engineering
Responsible for the direction and future of the local internal organization, aligned to company strategy, policies, procedures, and ethical standards
Conducts project status meetings and participates in program reviews
Prepares proposals to provide for operation, maintenance and installation at various field sites as required
Determines staff hours, number of personnel, and parts and equipment required for field service sites
Works with the engineering groups to enhance fielded hardware and software and directs internal engineering groups as required
Provides data to fulfill customer requirements and for internal improvements and provide required information
Performs coaching/counseling sessions with staff to increase motivation and solve problem situations
Conducts meetings as necessary to discuss productivity and areas of improvement
Answers service related questions from customers/company employees
Reacts to customer complaints and bring to resolution in a timely manner
Promotes teamwork within department and Company
Recruits and hires all positions for department/location
Develops and trains staff and sets collaborative and professional tone for organization
Manages staff performance including disciplinary action, working with senior management and Human Resources as required
Develops and delivers training programs to meet company and customer objectives
Makes all necessary arrangements to keep facility in good working condition
Recommends and implements changes to enhance facility and employee productivity

Field Services Manager Resume Examples & Samples

Experience in leading day-to-day operations while fostering a positive and open work environment
Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems
2+ years of p/l management, budgeting and forecasting experience
Experience using daily, monthly and annual performance trends to develop strategic solutions to improve business performance and meet (EBITDA) goals
One or more years of direct or indirect sales or sales management experience
The ability to interface with multiple levels of the organization and work with cross functional teams

Field Services Manager Resume Examples & Samples

Manage and oversee operations of growing Field Services department
Develop Field Services projects throughout the Baltimore area
Meet with clients and prospects to determine their needs and develop solutions to their problems
Scope projects, develop proposals, schedule jobs, and determine appropriate staffing/equipment needs
Be a member of the Mid-Atlantic management team to ensure operational efficiency, productivity, and success
Mentor, develop, and coach direct reports
Develop Standard Operating Procedures(SOP) to achieve consistent levels of service
Train employees on proper skills and behaviors required to be successful at work each day
Ensure Triumvirate’s culture, core beliefs, and policies are being followed
Assist account management team with business development and market growth
Negotiate and manage contracts with outside suppliers
Participate in Emergency Response rotations
WOW! Internal and external customers
3 -5 years of leadership experience in environmental field services, such as remediation, tank cleaning, decontamination, and emergency response
Knowledge, EPA, DOT, RCRA, OSHA, and state regulations as they affect and impact company operations
Experience with PCB and Asbestos Remediation
Bachelor’s degree in environmental, safety, or other related field preferred
Multi-tasker and detail oriented a must

Field Services Manager Resume Examples & Samples

Supervises field service technicians, product specialists, and dispatcher
Assists Service Manager in reviewing service and machine profitability
Encourages sale of Maintenance contracts to customers
Manages the processing of Field Service work order tickets
Maintains pricing updates and reports
Oversees ordering of parts, receiving, distribution, and transfer process
Ensures customer satisfaction by taking proactive steps to problem solve
Troubleshoots problem work orders

Field Services Manager Resume Examples & Samples

Reviews and provides feedback on monthly Scorecard site activity specific to field service metric and set service level agreements
Performs site audits/evaluations on a yearly basis to improve process and best practices for field service,field engineering,depot repair and call center
Coordinates facility and security needs for Field Service and warehouse operations with Lottery Security and Building Manager

Field Services Manager Resume Examples & Samples

Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, large server configuration, and backup services to meet business needs
Provides technical expertise and guidance; oversees design reviews; validates technology approach and associated work products on large projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches
Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
Oversees relationships with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions
Assists client in defining strategic technology direction for solution. Evaluates and selects business application packages and vendors
Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; implements solutions to ensure consistency with the company vision
Oversees project life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage
Collaborates with and provide leadership, work direction and guidance to other systems analysts/programmers and may act as a Project Leader
Increases the productivity and effectiveness of the organization by defining standards, best practices and promoting reuse as it relates to technology
Manages and oversees the organization and performance of certain functional areas and the activities of direct reports. Provides staff management and guidance with an understanding and following of established company policies and procedures
Manages and ensures service delivery of projects/programs to meet client and company expectations and needs. Creates, recommends and implements project/program improvements to meet established objectives
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
Motivates and rewards employees including providing salary increases within allocated budgets and company guidelines
Bachelor's degree in computer science, business administration, or related field preferred
Twelve or more years of technical consulting or computer science experience
Experience working with technology industry and architecture
Experience working with technical products, vendors, and families of technology
Experience working with mainframes, scheduling software, and other related technologies
Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting knowledge
Strong communication skills to communicate with clients, support personnel, and management
Strong interpersonal skills to communicate with clients and management

Field Services Manager Resume Examples & Samples

Architects highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance performance
Reviews cost analyses and vendor comparison reports to ensure cost-effective and efficient operations. Recommends vendor/approach and presents to senior management
Reviews and recommends highly complex systems investment(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues
Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance; provides support telephonically and/or electronically
Plans, conducts and oversees the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the performance of assigned projects. Reviews completion and implementation of system additions and/or enhancements and provides management overview
Develops and applies advanced methods, theories and research techniques in the investigation and solution of highly complex system requirements and problems. Develops training tools and documentation; oversees implementation of same
Reviews literature, patents and current practices to support business requirements and/or new industry technology. Prepares reports and/or recommendations regarding new technology to appropriate personnel
Provides complex technical consultation on current and proposed systems to other organizations and clients
Bachelor's degree in engineering, systems engineering, physics, computer science, management information systems, or related field preferred
Nine or more years of experience in systems engineering, software engineering, operating systems programming or naval architecture
Experience working with specific software and/or hardware systems with a specific concentration in one or more areas
Experience working with one or more structured programming languages
Strong leadership skills to effectively mentor and lead junior level personnel
Strong analytical and creative problem solving skills for design, creation and testing of complex systems
Strong interpersonal skills to interact with customers, senior level personnel, subordinates and team members
Strong organization skills to prioritize work, balance and lead complex projects
Ability to work independently and as part of a global team
Ability to integrate highly complex hardware and software systems
Candidate must have a Bachelor's degree with at least 5 years of IT Engineering experience in a Government Enterprise, or a Master's degree with at least 3 years of IT Engineering experience in a Government Enterprise
Field Service skills in data management, Oracle database management and maintenance, and process analysis and improvement
Experience with HTML 5.0, Linux/Windows server operating systems, VMWare, Postgres and Aspera
Position is in Northern Virginia

Regional Field Services Manager Resume Examples & Samples

Consults with team members and customers to develop the most efficient repair and maintenance practices, ensuring the highest quality performance to vendors, customers, and internal stakeholders
Evaluates inspections performed for properties. Determines and recommends repairs to be performed for each property
Prepare and interpret bid and work item requests made by vendor, customer, and internal team members to ensure bid and work item consistency with intent of requestor
Evaluates bids for property repairs
Verifies that bids are appropriate for work to be performed, determines repair activity to be performed, and the vendor to perform such repair
Evaluates completed work submitted by vendors to ensure work quality, consistency against work requested, and turn-around-time for work performed. Inspect properties on a random basis to verify vendor performance
Build relationships with local code enforcement, municipalities and utility companies
Develop portfolio and report changes to local codes and laws that pertain to business division
Provides data and reporting information to management as requested
Identify local vendors for Vendor Management Department
Participates in the budgeting and goal setting processes of the business division
Gives input as requested on upgrades or enhancements to the automated property tracking and accounting system software in order to improve functionality and utility
Attends public hearings as needed to settle lien and enforcement claims
Bachelor's degree preferred or 5 years relevant experience
A Minimum of 5 years experience in Code Compliance, Property Preservation, Building Inspection or Residential Project Management with a large volume residential construction or home building company is required
The Candidate must have the ability to travel up to 50% of the time with overnight stays
Candidate must have the ability to work independently with high level of focus on detail
Strong proficiency with MS Office applications is mandatory

Regional Field Services Manager Resume Examples & Samples

Achieve business objectives (revenue, profitability, and operational performance) with limited direct supervision from the National Field Director
Responsible for key customer satisfaction metrics, i.e., Safety, Quality & Delivery
Manage the planning, budgeting, and staffing of a technical service team
Develop, recruit and retain personnel resources to build an effective team
Implement our quality management system to achieve customer fulfillment, support new business, and achieve market growth
Own the regional customer relationship; establish and foster customer intimacy through routine interaction with key customer representatives
Partner with sales counterparts on new business opportunities to develop support strategies that will facilitate achievement of annual business objectives. Manage and direct employee relations to create a progressive, diverse workforce
Facilitate continuous improvement while driving a positive, pro-active and change management environment

Connectivity Field Services Manager Resume Examples & Samples

A proven track record in both service delivery and people management in an IT services environment
Excellent communication skills – you have the ability to influence, motivate and negotiate
Understanding of technology, vendors and solutions in the Networking space
Experience managing resources across multiple projects / assignments in a matrixed and nationalised business
Strong financial and commercial awareness. You’ll ideally have P&L management experience
Alignment to our values – teamwork, client centricity, professional excellence, integrity, innovation, diversity and respect
Proven ability to implement process improvement initiatives
Excellent planning, administrative, reporting and budgeting ability
Understanding of project management principles and methodologies
Proven ability to build and maintain client & vendor relationships

Field Services Manager Resume Examples & Samples

Requires a basic understanding of AkzoNobel’s coil and extrusion product portfolio
Requires an understanding of AkzoNobel warranties and normal performance expectations of the various warranted building product systems
Recognition of coil coater application process and problems associated with such
General understanding of substrates and pretreatment interactions
Must be willing and able to interact with all three tiers of the North American pre-paint market. (Substrate sources, coil coaters and fabricators)

Field Services Manager Resume Examples & Samples

Maintains communication with field personnel and external customers to ensure they receive in a timely fashion, technical information and lab data as is necessary to satisfy external customer’s needs including managing Product Information Requests submissions to Field Services
Oversees and participates in report writing and issuance of same to customers (internal and external)
Supervises the evaluation of new mud systems and products as deemed necessary by field operations and in cooperation with Product Development
Manage and coordinate daily activities of the laboratory
Ensures that areas of responsibility meet or exceed current ISO and API quality expectations
Develops and delivers presentations in a professional and effective manner by: developing technical presentations for customers and maintaining up to date awareness of company activities, industry trends and government regulations
Coach, lead, develop and direct employees in accordance with Newpark processes and policies, also ensuring compliance
Actively ensures all operations under position’s control are conducted safely and to the highest quality standards
Assists developers of new technology in implementation and commercialization
Liaises with suppliers and academia as required
Bachelor’s Degree or educational equivalent
8 years related experience in drilling fluids products, drilling fluids testing, fluid chemistry, or field operations
4 years in a managerial position

Field Services Manager Resume Examples & Samples

Provide support and guidance to the field service staff optimizing resources, managing individual development and providing formal and informal feedback
Meet financial objectives by forecasting revenue and expenses, budgeting and scheduling expenditures
Manage effective use of resources while enabling expedient response to challenging customer and sales requests
Ensure customer satisfaction is a priority and maintained at industry top level according to proscribed guidelines
Interface with customers on critical issues
Perform customer site visits, as needed
Field visits with direct report engineers, as needed
Manage training of new and existing direct reports
Monitor time keeping and expense reports
Drive results to meet/exceed all service-related KPIs
Review service work for completeness and correctness
Review service quotations
Increase the Installed Base through Lead Generation
Build and maintain strong relationships with counterparts at Partner Companies
Maintain a good understanding of customer systems and configuration
Set customer expectations appropriately and accurately
Supervise Mechanical trouble-shooting on a variety of equipment systems
Comply with all Customer Safety and Environmental Compliance requirements
Provide technical training as needed
Bachelor’s degree from an accredited institution and/or military experience required
3-5 years of managing field service operations
Demonstrated leadership skills to motivate, support and empower people
Ability to present a powerful and positive professional image
Demonstrated Customer management skills; ability to manage and diffuse difficult customer situations
Data-driven, detail-oriented approach to making decisions
Strong track record of reducing operating costs while improving customer satisfaction
Fluency in Microsoft Office applications; Experience with Salesforce/ServiceMax a plus
Proven ability to organize, motivate and direct people
Ability to travel when required
Working knowledge of mechanical design and its application in industrial designs including specifications
Critical thinking with exceptional problem solving skills, able to work independently or in team environment
Excellent hands on knowledge of electrical testing and diagnostic equipment
Must be able to prepare hand drawn sketches accurately representing process flow diagrams using industry standard symbols and nomenclature
Efficiently organize and plan work tasks to meet company goals
Excellent writing, editing, communication and interpersonal skills required
Able to work effectively with co-workers, subordinates and supervisors and customers
Knowledge of mechanical engineering principles including hydraulics, heat transfer, and fluid flow
Knowledge of applicable NFPA, ASME, and ANSI standards

National Field Services Manager Resume Examples & Samples

Manage the Field Service Representative team, including
4-6 years related experience including experience and background in developing and leading remote employees
Experience in one or more of the following areas: Field Service, Marketing, Public and/or Media Relations, Corporate Communications
Proven experience in managing multiple projects and developing project plans and managing budgets
Proven networking and relationship-building experience required
Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
Footwear industry or event management experience preferred
High degree of proficiency in all Microsoft Applications especially Outlook, Word, and Excel
Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization
Strong budget, financial management and administration skills including the ability to follow budget priorities and procedures
Excellent organizational, administrative, problem-solving, negotiation, and interpersonal skills
Ability to work flexible hours (including some evenings and weekends) and ability to travel
Knowledgeable in current trends
Highly intelligent, self-directing and self-confident with a strong creative mind and spirit
Global business knowledge with cross culture agility
Strategically-driven with an ability to implement tactically
Exhibits strong project management/organizational skills from concept through implementation
Skilled at focusing on desired results, determining what is important and urgent, clarifying next steps, to meet deadlines and achieve desired results
Ability to drive ideas from concept to completion through superior organizational, project management skills
Well-developed sense of urgency and follow through. Ability to handle multiple projects under pressure. Excellent time management skills
Strong sense of leadership, recognizing and cultivating direct reports’ talents
Clear, concise communication skills; presentation, written, and verbal
Ability to deal with individuals at all levels
Ability to work cooperatively and professionally in a variety of settings and to exercise tact and diplomacy, with or without formal reporting structures, and adapt on the fly
Ability to multi-task, organize priorities and problem-solve, and be resourceful, proactive, and detail-oriented in a fast paced environment
Motivated, creative, energetic, strong drive for results
Conflict management/resolution abilities
LI-DC

Field Services Manager Resume Examples & Samples

Comply with all USE Management System policies and procedures
Maintain and establish a long lasting, productive relationship with current customers
Ability to estimate a project, set-up the project with customer service and dispatch, manage the job to completion and customer satisfaction, assist billing, and collecting payment
Identify and call-on new customers
Develop new business within territories
Provide bids / quotes to customers
Ability to interface with multi-level customers
On-call 24 hours per day 365 days per year
Must have experience with Industrial cleaning (vacuum trucks, waterblasters, etc.) and or two years of management/leadership experience
Ability to work together with small and large groups of people and have strong leadership traits
Valid CDL with endorsements is an asset
Clean driving record, no violations for the past 36 months
Previous sales/service and account maintenance experience is necessary
Must possess the ability to communicate clearly over the radio and phone to transmit factual information and to address emergencies
Good communication and interpersonal skills for frequent contact with visitors and customers/clients entering the worksite
Complete assigned tasks with little oversight, in an organized manner
Meticulous attention to detail to gather and process data into meaningful reports
Must be familiar with a variety of field concepts, practices and procedures
Rely on experience and independent judgment to accomplish security tasks
NO THIRD PARTIES OR RECRUITERS PLEASE.**

Field Services Manager Resume Examples & Samples

Grow the Chapter Network
5 years of experience working in the nonprofit sector
Demonstrated experience successfully managing groups of volunteers and an understanding of the current best practices and emerging trends in volunteer management
A Bachelor’s degree or an equivalent combination of education and work experience
Excellent communication skills—both oral and written—with an ability to inspire others to support GLSEN and become volunteers for its mission
Knowledge of national LGBT, education, civil rights and other relevant partner communities
Strong understanding and commitment to working through a social and racial justice lens
An appreciation for the mission and growth aspirations of GLSEN

Field Services Manager Resume Examples & Samples

Administrative resource for staff
Screening of clinical phone calls and directing them as needed
Completion of C2 forms for pharmacy
New Hire Onboarding
Welcome and follow up calls to all new patients
IDG prep and console facilitation during the IDG meeting
Staff – Monthly schedules, monitoring of PTO and availability
Updating HCHB with current staff availability
Workflow: Scheduling, Quality Reviewer Tasks, Supply Requisitions, Assign LP for SOC
Field: EOB’s, on sight coordination for hospital discharges, f/u on client concerns, partner with marketers periodically at accounts
Monitoring of some HR concerns: attendance, compliance records (license, insurance, PPD, etc.)
Monitoring of productivity requirements through scheduling
Monitoring of the use of service intensity during last 7 days
Monitoring and ordering of in house office supplies and some back up clinical supplies
Graduate of an accredited practical nurse or vocational nursing program
Three years nursing experience. Community health/hospice or medical/surgical
Experience is preferred
Currently licensed as an LPN/LVN in the State
Complies with accepted professional standards and practice
Demonstrates good verbal and written communication, and organization skills
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
Possesses and maintains current CPR certification

Metering Field Services Manager Resume Examples & Samples

Manage the completion of all Metering work with zero OSHA recordable or lost time incidents as well as no preventable vehicle accidents
Manage completion of all meter reading functions on a daily basis
Manage completion of all field collection activities
Manage completion of all journeymen metermen functions
Manage the metermen apprenticeship program from a field perspective for any apprentices in the assigned location
Serve as a system expert; train employees in Mobility Work management system (MWM) and meter reading software system (FCS) operation and analyze activities as necessary
Analyze performance data from scheduling and meter reading systems in support of senior management
Minimize business risk through effective decision making and prudent management techniques
Deliver financial performance objectives according to department operating plans
Deliver stated business case objectives for MWM and FCS systems
Maintain relationships and provide metering field support to other internal organizations
Interact directly with customers. Resolve access issues; assist with billing issue resolution and meet Customer Guarantee targets
Support and deliver Load Research load study efforts
Investigate and assist with the resolution of Utility Commission complaints
Manage assigned vehicle fleet
Manage and support the delivery of net metering and distributed generation business objectives
Respond to after hour metering related inquires and business needs
Represent the Company in local community events and serve in a volunteer capacity
Understand and manage in accordance to Human Resource business policies

Field Services Manager Resume Examples & Samples

Operate efficiently to conclude: all on-site installation, repair, maintenance and demo activities (Travel associated with these activities could be up to 50%)
Support system demos for new customers
Perform troubleshooting and strive to resolve issues
Produce detailed service reports
Communicate effectively with colleagues and pass on important system-level information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers
Troubleshoot with customers over the phone and be willing to support 24/7 with additional compensation
Proven experience as a field service representative
Ability to manage and preserve technical equipment
Ability to easily acclimate to modified schedules
Accustomed to using RF troubleshooting equipment
Basic Linux knowledge
Technical degree or certification
Experience with hardware/RF/electrical paths
Ability to follow troubleshooting steps and communicate the results effectively
Climbing certified