Field Support Engineer Resume Samples

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D Hegmann

Dock

Hegmann

679 Brenna Knoll

Philadelphia

+1 (555) 615 5902

679 Brenna Knoll

Philadelphia

Phone

p +1 (555) 615 5902

Experience Experience

San Francisco, CA

Field Support Engineer

San Francisco, CA

O'Kon, Murphy and Haley

San Francisco, CA

Field Support Engineer

Proactively reach out to users with devices that are not performing optimally, and provide instruction on how to improve this performance
Develops, manages, and ensures completion of action registers resulting from cross-functional quality improvement city activity (see bullet above)
Provide assistance to the training team on developing advanced Technician training courses
Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
Investigate and resolve Exchange and Good Technologies message incidents, perform forensics, and investigate unauthorized network access by users
Provide Technical information/support to the Regional Technical Specialist network
Coaches others to improve performance

Philadelphia, PA

Biometrics Field Support Engineer

Philadelphia, PA

Hoppe and Sons

Philadelphia, PA

Biometrics Field Support Engineer

Design, develop, prepare, and conduct the training based on established course materials for BAT-A and BAT HH
Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT-HH
Perform other duties as assigned by the Field Operations Manager
Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT HH
Network security functions IAW the SSAA
Identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
M-FSEs assists with daily CTC system tasks, including the following

present

Philadelphia, PA

Senior Field Support Engineer

Philadelphia, PA

Bruen Inc

present

Philadelphia, PA

Senior Field Support Engineer

present

Providing knowledge of Sonus Networks and Third-party equipment in setup and configuration
Assist with activities related to overall technical account management, as a key post-sale support resource for the regional account team
Manage technical escalations for key customers in the region
Performing initial testing on equipment to verify proper installation and configuration
Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers in English
Working with customer/lab personnel to plan and engineer any new equipment deployments
Process control system project management

Education Education

Bachelor’s Degree in Engineering

Seton Hall University

Bachelor’s Degree in Engineering

Skills Skills

Professional manner and excellent communication skills are essential
Knowledgeable in Windows System Administration
Knowledgeable in Linux System Administration
Knowledge of basic networking and telecommunications
Ability to exercise good judgment and make decisions
General knowledge of professional digital video and audio broadcast technology and familiarity with a wide range of equipment within the broadcast industry
Experience in C++ and C#, with a good knowledge of its ecosystem
Basic knowledge of HP products and services offerings
Strong knowledge in Avionics regulations and certification schemes
Basic knowledge of corporate organization, job, and policies

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15 Field Support Engineer resume templates

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Field Support Engineer Resume Examples & Samples

Promote and protect Tesla’s reputation as a cutting-edge company producing the world’s most exciting cars and shifting the paradigm of personal transportation worldwide. Extending that into a new electrical grid services market
Execute and oversee field testing, commissioning, verification, troubleshooting devices as well as entire industrial systems. This may include guiding the work of construction trades such as electricians and professional disciplines such as engineers
Communicate effectively, both orally and written, able to craft documentation and perform presentations to suit the audience
Maintain standard internal documents and reports daily, scripting details & updating tasks may require various methods to manage and separate work done, and work to be done
Foresee necessary work, organize and disseminate as needed is critical to maintaining typical project schedules

Field Support Engineer Resume Examples & Samples

Respond to customer technical inquiries by phone and e-mail while providing product technical troubleshooting and support to CBP and ICP Technical Service Managers and internal customers
Provide field problem job site support
Provide service and application feedback as part of the product design and launch teams
Review and/or write product literature, service bulletins and technical training program materials
Qualify, quantify and work to resolve field product issues
Provide engineering evaluation, support and sustaining engineering for private label products

Field Support Engineer Resume Examples & Samples

Visiting client sites to complete service work
Local end user support and hands on technical support
System Updates
Support and configure local IT infrastructure
Driving continuous service improvement
Documenting work carried out on projects and services

Lead Field Support Engineer Resume Examples & Samples

Provide Movement Planner application support working closely with the customer support and product engineering teams (as well as the customer) to diagnose and resolve customer reported software/ configuration issues and anomalies
Partnership with product development, and test teams for Hotfix, Maintenance Releases and bugs/feature requests
Install and configure the product suite and create test cases to isolate configuration issues and product defects
Improve our product knowledge base, build knowledge centric support
Work as an individual contributor and take guidance from software technical leader
Work in an environment of developers using open source development tools
Bachelor's Degree in Computer Science or in 'STEM' Majors (Science, Technology, Engineering and Math) from an accredited college or university
5+ years of experience in software industry
3+ years in software technical support experience preferred
Strong knowledge of C++ programming language and of databases/ SQL
Hands on programming experience and knowledge of C++, Java, and Oracle
Ability to work on multiple problems simultaneously
Strong problem solving and analytical skills demonstrated by the ability to assimilate new information, understand complex topics
Strong familiarity with Linux OS and performance optimizations
Knowledge of Linux internals and administration is highly desired
Robust understanding of database technologies and performance optimization
Experience with Scrum/ Agile development
Self-starter who is motivated to learn and is at ease working as part of a team of highly talented professionals
Must be able to work closely with cross functional teams (Development, Product Management, QA and other key stakeholders)
Experience with software version management (Clearcase, SVN, or Git)
Domain knowledge in Railroad Operating Practices

Field / Support Engineer Resume Examples & Samples

Work closely with current customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
Provide technical support to customers; identifying and resolving customer challenges, escalating as required
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
Travel within assigned sales territory
Less than 5% overnight travel required to support sales territory
Must have a strong mechanical aptitude
Prior experience that required excellent communication skills

Field Support Engineer Resume Examples & Samples

Spanish and English Language proficient, Native Portuguese speaker
Mid-level knowledge of TCP/IP networking, switches, routers, firewalls, IP telephony, H.323 and SIP
Knowledge of firewall troubleshooting

Field Support Engineer Resume Examples & Samples

Bachelor of Science degree in an Engineering discipline or the equivalent of 5 years experience
5 or more years of successful site support or controls engineering or a graduate of the Engineering in Training program
Experience with Rockwell Automation ControlLogix platform
Experience in software installation on Servers and software configuration
Proficient with Rockwell Automation FactoryTalk software portfolio
Ability for local travel 25% of the time
This role will be embedded at the customer's site located in Charleston, West Virginia. Applicants not local to the above mentioned geographical location must be willing and able to relocate themselves at their own expense

Urgent Field Support Engineer Resume Examples & Samples

Obtain and maintain technical system level knowledge of GA-ASI aircraft, ground control stations, and associated hardware, related operational procedures and maintenance processes in order to understand discrepancies and failures related to the products and generate appropriate corrective action
Author memorandums and presentations to notify customers and operators of GA-ASI aircraft and GCS system failures and discrepancies
Troubleshoot, analyze, and determine rework direction by utilizing standard engineering and scientific principles
Interface with design engineers, field support engineers, program managers, maintainers, technical writers, and pilots to coordinate operational or maintenance related work-arounds, improved procedures, software updates, or hardware modifications as required in response to fielded incidents
Represent the organization in providing solutions to technical issues associated with specific anomalies to GA-ASI’s customers
Maintain the strict confidentiality of sensitive information
Travel and provide support as needed
Must have a broad understanding of multi-disciplinary engineering concepts, principles, codes, and theory; experience demonstrating a broad application of those concepts; and, expanding knowledge of principles, concepts, theory, and practices in related technical specialties
Must have excellent communication, computer, documentation, presentation, and interpersonal skills, ability to work independently and as part of a team; able to perform complex tasks in multiple engineering areas; and, lead a team of less experienced professional employees on semi-routine tasks
Able to obtain a security clearance is required
A Security Clearance is desirable

Tactical Mission Command Field Support Engineer Resume Examples & Samples

Provide Functional and Technical Support to the diverse community of tactical Mission Command (TMC) Field Support Engineer (FSE) systems/subsystems
Assist in the instruction and daily maintenance of all TMC associated equipment with customers to assure accuracy
Provide Over-the-Shoulder Training support for all TMC users
Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
Capture and File Electronic Trouble Reports and Software Change Requests
Assist in Implementing New TMC Subsystems
Coordinate Hardware/Software Replacements and Repairs

Battle Command Sustainment Support System Field Support Engineer Resume Examples & Samples

Provide Functional and Technical Support to the diverse community of Battle Command Sustainment Support System (BCS3) systems/subsystems
Assist in the instruction and daily maintenance of all BCS3 associated equipment with customers to assure accuracy
Provide Onsite Briefings for all unit personnel
Provide Over-the-Shoulder Training support for all BCS3 users
Resolve Procedural Issues
Assist in Implementing New BCS3 Subsystems
Support Remote Deployments
Maintain an advanced level of technical knowledge and skills required to execute all field service Technician tasks assigned

Field Support Engineer Resume Examples & Samples

Bachelor’s degree or equivalent combination of technical training and work experience in the field of electrical engineering, avionics, or product support of complex electronic equipment
Minimum of 5 years’ experience in the aviation industry
2 years of product support experience dealing with Inmarsat Satcom equipment and services
Ability to travel domestically and internationally to vendor and customer sites (50%)
Must be located nearTeterboro, NJ or Van Nuys, CA
This is a safety sensitive role that is subject to random drug testing
Professional manner and excellent communication skills are essential
Ability to exercise good judgment and make decisions
Technical writing skills
Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer
Strong knowledge in Avionics regulations and certification schemes
Ability to read and interpret schematics and/or electrical and mechanical drawings and sketches
Troubleshooting skills with the ability to identify fix or mitigate LRU failures
Demonstrated experience in writing technical support materials
Advanced level skills using Microsoft Office computer applications (Word, Excel, Power Point and Outlook)
Experience integrating and testing avionics, telecommunication, and RF devices
Experience with Salesforce
Proficiency in AutoCAD
Knowledge of Linux operating systems in embedded systems
Ability to troubleshoot TCP/IP, Multicast and Unicast interfaces
Experience with computer networking and Internet protocol

Senior Field Support Engineer Resume Examples & Samples

Serve as company liaison to the customer for multiple topics
Help to create and maintain an environment conducive to successful team interaction and customer satisfaction
Provide leadership for project engineering teams, contract employees, and project support personnel
Provide project and site management support including management of project activities such as scheduling, budgeting and managing human resources deployed to the project
Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
Identification and correction of hardware failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades
Instruction/training of customers on proper use, operation and maintenance
Technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices or customer's facilities
Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
Travel to work sites remote from the service engineer's field office city location will also be required. (Work assignments at remote locations may be for extended periods of time.)
Bachelor’s Degree in Engineering (Electrical, Mechanical, Chemical, Civil) or Computer Science
A minimum of eight years of directly related experience
A minimum of eight experience with Rockwell Automation PLCs including Control Logix, SLC and PLC-5 processors
Rockwell Automation product knowledge and/or work experience
Rockwell Software knowledge and/or work experience
Advanced project system design/startup and troubleshooting experience

Field Support Engineer Resume Examples & Samples

Bachelor/Master's degree in biology/life sciences, and to have graduated within 18 months
Excellent technical product knowledge in the area of Cell Biology, including system operation, in the assigned area of responsibility; preferably application experience in a laboratory. Hands on experience with Tissue Culture and a knowledge of cell metabolism would be highly desirable
Excellent Field diagnostics and troubleshooting skills
Clearly demonstrates a structured work approach; ability to work on and complete simultaneously several short term activities; Ability to work in an interrupt driven environment
Ability to work in a pressurised environment
Understands the value of processes; Ability to follow them accordingly with high attention to details
Ability to set customer expectations and to balance customer requirements with Agilent LSCA business needs

Field Support Engineer Resume Examples & Samples

Qualified Field Support Engineer (FSE) of PWP, responsible to provide onsite contractual support for designated PWP customers including, but not limited to, break fix, preventive maintenance, professional consulting
The FSE primary focus is on fulfilling HP-customer service contract
Assists Country manager and ASM in their overall responsibilities
Responds to assignments by PWP Call center, Korea country manager and direct calls from the customer
Communicates with internal and external PWP support levels in accordance with the Escalations Management Process: Call Center, regional Tier 3 team, etc…
Owns onsite technical activities including escalations
Responsible for timely performance of maintenance routines
Assist customer/s with achieving operational excellence
Assumes responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
Manages onsite inventory, responsible for timely replenishment
Operates as customers satisfaction catalyst – alert and anticipate potential problem
Strong technical & troubleshooting skills
Self-disciplined, ability to work independently with no close supervision
Proactivity with good attention to detail
Comfortable with English – verbal and written skills are must

Field Support Engineer Resume Examples & Samples

Minimum three years’ experience in similar position
Good Interpersonal and communication skills
Excellent knowledge of the industrial automation product range andapplications
Excellent fault finding skills
Ability to work with a diverse range of products and applications
Ability to work independently Core Competencies
Contributesprofessional & technical expertise
Collaborates & team effectively
Communicates effectively
Adds value for customers & partners
Attains results Drives productivity
Drives growth
Demonstrates business & financial acumen
Leads change
Acts courageously Required education: Engineering degree in automation
Provide technical assistance for Rockwell Automation and 3rd partyequipment
Provide skills to meet individual customer needs
Actively participate inthe enrollment of the 24h service contracts
Be prepared to assist RA offices in other countries (short termassistance)
Maintain good relationship with the customer during and after completionof the services
Pre sales system consultancy and conceptual design of RockwellAutomation solutions
Assisting in preparing technical proposals
Assisting in preparation and/or presentation of technical solutions tocustomers
Provide timely feedback on status to supervisor
Strive for continuous improvement in the Customer Service quality system
Be responsible and accountable for assigned tasks
Be responsible to maintain and improve documentation and implementationof the Quality System as indicated in the Quality Manual. Business
Continuously promote all possible Rockwell Automation CSM services andproducts
Understands business models and how they can be exploited. Leadership
Ability to set and achieve challenging targets
Takes initiative in response to changing circumstances within theorganization or markets
Ensure the right level of business information exchanged within theorganization
Coaches others to improve performance
Keeps skills and knowledge in all areas (technical and commercial) up todate Interpersonal
Provides timely information to support effective management of thebusiness to all levels
Excellent communication to foster an open environment
Identifies key issues from information gathered
Demonstrates behavior in accordance with Rockwell Automation values
Acts with highest integrity in all areas
Ability to motivate others and him/herself to be completed by hiringmanager

Field Support Engineer Resume Examples & Samples

Support of Defence administrators with administration of MS Windows IT environments and bespoke applications
Capture, documentation and communication to Defence of user requested changes to support
Tertiary qualification in Computer Science, Information Technology or related discipline
AND/OR significant domain experience (i.e.-past Defence/Special Forces training/experience in Information Systems administration and support)
Experience with liaising with Customers, especially military users
Experience with troubleshooting issues within a Microsoft operating system environment
Experience with Microsoft Server 2003, 2008 and 2012 administration
Experience with Microsoft SharePoint
Windows 7 Administration skills for installation of software, troubleshooting and management of equipment configuration
Experience with User Training
MS Server 2012 administration experience
Microsoft Exchange administration experience
Microsoft SQL Server or other RDBMS experience
Lotus Notes / Domino experience
Microsoft Lync 2010/2013 administration experience
An understanding of software application development
Experience with test plan and test procedure creation test execution
Understanding of network devices and protocols

Senior Field Support Engineer Resume Examples & Samples

Bachelor’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of eight (8) additional years of directly related experience. OR Associate’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of ten (10) additional years of directly related experience
Rockwell Automation products and/or work experience
Ability to travel up to 50% of the time within the assigned territory
Medium Voltage experience preferred

Field Support Engineer Resume Examples & Samples

Data Ontap operating system and NetApp clustering
UNIX configuration, administration and technical support
Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
Network architectures including the roles of routers, and switches
RAID and storage systems
CIFS, the Windows NT remote file sharing protocol
SAN switches and directors
Strong aptitude for learning new technologies and understanding how to utilize them in a -customer facing environment
At least two years of experience with NetApp systems or equivalent
Ability to travel more than 50% of the time, with minimal lead time provided
The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions
Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
The ideal candidate will be a proactive contributor and subject matter expert on team projects
To be successful, this individual must demonstrate favorable results through coaching and influencing others
A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required. This individual will participate in continuing technical training and available through NetApp

Field Support Engineer Resume Examples & Samples

Provide technical and presales support to all Luxury Audio customers with a high level of follow-through, efficiency and professionalism in all communications via telephone, Fax, E-mail and mail
Working in a team environment to execute product cross-training and coverage
Participate in training distributor service center technicians and support reps
Meet target call levels and response times
Document all customers’ contacts and conversations/interactions within the CRM
Assist with creation and maintenance of knowledgebase entries and creation of customer support technical documentation
Assist with Trade Show coordination and support
May involve customer training programs
Assist product development by participating in BETA testing
Report design, reliability, and maintenance problems to Engineering
Assess and respond to situations where standard procedures have failed in isolating and resolving the customer's technical problems
Trouble shoot complex electrical problems; will require math skills up to Calculus
Read and interpret customer letters and description of problems to effectively solve customer issues
Easily read schematics, use service manuals, follow test procedures and use troubleshooting techniques; navigate bills of materials / research part numbers, vendor information, etc
Participate in a wide variety of quality improvement efforts
Bachelor at a minimum, desired should be Electrical Engineer or related field as written under next section
Associates Degree can be substituted with extensive industry experience
Strong written communication skills required
Mastery of audio system set-up, operation and load out; candidate must be familiar with a wide variety of electronic product classifications, and understand complex signal flows; a strong working knowledge of HDMI, Dolby TrueHD, DTS-HD Master Audio, Dolby ATMOS, Auro-3D, and DTS:X is essential, as well as experience with using DSP for room correction / calibration
Mastery of managing client information
Harman Luxury Audio systems are installed in multimillion dollar luxury homes, globally. A high level of sophistication and maturity is required to work with these clients
Ability to solve complex system problems quickly is essential
Proficient with enterprise system software, such as SAP
Bachelor of Science Degree in Electrical Engineering or related field
Experience with audio system integration
Able to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
Proficient with Product Lifecycle Management tools, such as Omnify and Agile

Field Support Engineer Resume Examples & Samples

Excellent knowledge of the industrial automation product range and applications
Contributes professional & technical expertise
Provide technical assistance for Rockwell Automation and 3rd party equipment
Actively participate in the enrollment of the 24h service contracts
Be prepared to assist RA offices in other countries (short term assistance)
Maintain good relationship with the customer during and after completion of the services
Pre sales system consultancy and conceptual design of Rockwell Automation solutions
Assisting in preparation and/or presentation of technical solutions to customers
Be responsible to maintain and improve documentation and implementation of the Quality System as indicated in the Quality Manual

Field Support Engineer, ISA Bahrain Resume Examples & Samples

Assists management in the operation of computer and network system suites
Maintains and troubleshoots intra-system telecommunications
Performs network related duties and functions at the direction of the ONE-NET Operations manager and/or Site Supervisor
Provides hardware and software troubleshooting for the Local/Wide Area Network
Provides technical services to help resolve enterprise-wide ADP/network issues
Provides technical services in the analysis and installation of computing facilities, including installation planning and site preparation
SECURITY + CE, CCNA, MCP-WIN 7\WINDOWS 2008 OR HIGHER

Cementing Field Support Engineer Resume Examples & Samples

Strong safety focus, commitment and engagement
As an area engineer provide technical support to all pressure pumping sales, engineering and customers
Present technical presentations to customers and internal staff for product application and job designs
Assist sales with technical data, customer presentations and product applications
Knowledge in Cemfacts software
Actively participate in the preparation of bids and engaging customers for input in the design of products and services
Work with field engineers and DTS (District Technical Supervisor) to meet and exceed customer and standard practices requirements
Engaged and involved with industry groups.i.e. SPE, IOGA’s etc
Other related responsibilities as required
Excellent verbal and written English and communication skills
Ability to analyze and restructure technical information
Must be able to work 24/7 on call
Team-oriented with a focus on cooperation and collaboration
Research and interpretive skills
Ability to work efficiently and productively with minimal supervision when necessary
3+ Years experience in cementing engineering and operations
Proficient in the use of PC’s and computer software
Requires field travel, some overnight travel to be expected
May work in the dirt/rig sites, wearing PPE/HSE as required

Field Support Engineer Resume Examples & Samples

Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions
Assesses and documents current site network configuration and user requirements
Assists in communicating current operational status of networks
Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors
Coordinates post installation operations and maintenance support
Develops hardware installation schedules
Maintains computer-based systems, local area networks or communication systems
Organizes and directs site surveys for hardware installations
Performs basic testing of routers and switches as appropriate
Performs site related duties and functions at the direction of the Site Lead
Prepares site installation and test reports
Strong field support experience supporting a DoD clients or customers
Experience working with network\systems software and hardware, data, voice or video
Ability to work independently and with the field service team

Field Support Engineer Resume Examples & Samples

Experience in a customer facing service / support engineering role
Installation, Service and Commissioning background
Experience with a variety of Gas Flow Meters
Experience with Gas Chromatographs
Experience with Automation systems, PLC’s, Controls, Drives and servo-motors etc
Experience with related communication protocols (i.e. modbus, profibus etc)
Participated in Factory and Site acceptance testing (FAT)
Flexible to your working location in the UK where needed
Must have a strong technical engineering background
Experience with piping and pressure control in a natural gas environment would also be advantageous

Field Support Engineer, Level Resume Examples & Samples

Conducts engineering assessments for the diagnosis of equipment failures and malfunctions. Drafts or recommends test evaluation protocols for identifying functional problems and potential solutions. Coordinates the resolution of technical issues and field implementation of product solutions
Coordinates with product engineering and subcontracts management in the development of changes to technical specifications for parts and components supplied by subcontractors for installed systems. May directly interact with subcontractor technical staffs on design solutions
Provides technical inputs for the development of field applications manuals, field service bulletins, training manuals/course content and special training requirements
Conducts serviceability feasibility studies for new product designs. May serve on cross-functional product development teams to ensure full consideration of product support and field maintenance needs. Recommends equipment modifications for existing systems to improve reliability and serviceability
Collaborates with field support, spares management, subcontracts management, operations management and engineering to provide a comprehensive support network for the field engineering organization
A typical office day may include equipment problem escalations, creation of documentation (equipment manuals and supporting documentation) and maintaining communications (attending meetings, e-mail, face to face) with other Astronics groups and key suppliers
A typical field day, out of the office, may include the physical installation of new equipment, retrofit of already fielded equipment, floor sustaining support, isolation of equipment failures, training other FSE's formally or informally
Domestic and International business travel is a requirement of this position (10% - 60%) depending on the equipment support schedule (with flexibility allotted for personal commitments)

Technical Field Support Engineer Resume Examples & Samples

Be willing and able to travel 75% of the time
Design and manufacturing skills on Command and Control vehicles
Strong communication (verbal/oral) skills
Strong technical background support on military vehicles
On-site Representative
Working knowledge of Microsoft Programs Excel, Word, and Power Point
The selected applicant will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to meet this obligation
Strong Project/Program Management Skills
Excellent customer service skills with Engility team members and government/military customers

Vafb Launch Operations Field Support Engineer Resume Examples & Samples

Electrical Engineer with diverse engineering skills
Bachelor of Science Degree in Electrical, or Aerospace Engineering
At least 10 years’ experience (8 with a Master’s Degree) in directly related experience
Must have demonstrated presentation skills
Must demonstrate interpersonal skills including interfacing with Air Force customer and contractor
Position requires a proactive, self-starting, independent engineer with excellent interpersonal skills
Problem solving and anomaly troubleshooting skills
Proficient in MS Office Excel, Word, Power Point and Outlook
Experience with MatLab data manipulation and analysis
Prepare and present reports
Knowledge of Range requirements and assets for launch support
Able to travel to launch sites for field operations
Must have a current Secret Clearance
MS preferred
Understanding of Minuteman III missile

Field Support Engineer Resume Examples & Samples

Configures and maintains computers, communications devices, and peripheral equipment
Installs network hardware
Flexibility in adapting to and functioning in demanding and fluid environments or situations
CCENT
MCP-WIN 7 OR HIGHER

F-low Observable Field Support Engineer Resume Examples & Samples

Bachelor's Degree with 4 years LO/Structures systems experience or will accept 5 years aircraft maintenance experience in LO/Structures systems in lieu of a Bachelor's degree
Hands on experience in military Low Observable (LO) systems, Structures and Repair
Technical report writing skills
Extensive background in drawing/schematic reading and interpretation
Fault isolation and problem analysis experience at the sub-system level
Previous Field Service FSE/REP experience

Field Support Engineer Resume Examples & Samples

Background in Cell Biology and biology/life science
Knowledge in Tissue Culture and/or cell metabolism or application experience in a laboratory is a plus
Ability to self-organise and complete several short term activities simultaneously
Knowledge on separation techniques with traditional system, such as LC, GC and Mass Spectrometer is a plus

Field Support Engineer, Rota, Spain Resume Examples & Samples

Assists in the daily operations of computer center and network suites
Monitors each system and adjusts/configures each for maximum system performance. Performs network related duties and functions at the direction of the ONE-NET Operations manager and/or Site Supervisor
Schedules or performs the repair and/or replacement of defective computer equipment
Serves specified organizational units through the provision of satisfactory computing services
Ability to work independently or as a member of a team with minimal direct supervision
Skilled in time, priority and task management
CCNA Certification\Training
MCP-WIN 7\WINDOWS 2008 OR HIGHER Certification\Training

Field Support Engineer Resume Examples & Samples

Supervise employees in the local Field Support department
Serve as Company's primary contact for Customer for all activities related to field support and on-wing activities
Answer Customer’s daily technical queries on products
Provide Customer on-site technical support/services
Follow up and enforce in-service technical issues resolution in close liaison with the Product Support Engineering team
Provide necessary technical support internally
Support on-site Entry Into Service
Coordinate with departments, OEM etc, arrange manpower to provide support to the customers
Provide regular reporting to the management on the progress of on-going actions

Field Support Engineer Resume Examples & Samples

Provide on-site repair, performance verification, software/hardware upgrades and preventative maintenance on assigned medical, non-medical, and computer products within specified vendor guidelines
Initiate frequent contact with customer to determine the degree of customer satisfaction and quality
Be responsible for customer satisfaction as related to support services
Provide accurate and timely reporting of information regarding service repairs and customer account information
Maintain a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
Control and maintain all assets needed to perform tasks such as tools and parts
Use tools, test equipment and company assets per company policies and manufacturer’s specifications
Promote teamwork and cooperation with company and vendor partner's personnel
Maintain a safe work environment and utilize appropriate safety equipment
Maintains field inventory, parts usage, and timely return of defective and/or unused material
Must maintain valid driver’s license, auto insurance and working vehicle capable of carrying required tools, parts and equipment to perform job duties
Ability to communicate both verbally and in writing with healthcare & business professionals
An Associates Degree in Biomedical, Electrical or Electronic Technology or equivalent education and experience
Proven ability in developing and maintaining effective internal and external relationships
Ability to use basic computer skills to perform diagnostic testing and event recording
Available for stand-by and after-hours responsibility
Available to travel for support of other territories
Ability to lift, carry, drag, push, and pull up to 50 lbs unassisted
Ability to stand, kneel, bend, squat, sit, and reach for long periods of time that may exceed 4 hours
Ability to continually learn new product service techniques
Must be proficient in the Microsoft Office Suite
Network and A+ certification preferred

Senior Field Support Engineer Resume Examples & Samples

Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations
Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades
Development, implementation and execution of predictive and preventive maintenance programs
Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
Associates degree or Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience

Field Support Engineer Resume Examples & Samples

Degree in Electrical / Automation / Electronic / Instrumentation Engineering or equivalent
Relevant technical teaching experience (Cert 4) in Industrial Automation Control field
Relevant field support and service experience in Industrial Automation Control field

Field Support Engineer Resume Examples & Samples

Experience working with customer technology and support requirements
Experience working with computer systems
Experience working with various computer applications and ability to apply to situation
SECURITY + CE

Field Support Engineer UK Resume Examples & Samples

Be Eaton’s “ local” technical expert
Commission and service Fire Alarm systems
Support the training of Electrical Contractors and System Integrators
Train and develop on site, integrator partners Installation teams
Provide phone cover for the technical team
Commission conventional and addressable fire alarm systems
Service Eaton Fire contracts in line with the standard work order
The point of technical contact for System Integrator partner program members in the region
Support Electrical Contractors in the field with training and advise
On-site training and advice to Eaton customers on existing and new product installation
Implement Eaton H&S policies for field work
Advise Technical Field Manager of technical issues in the field
Carry out Warranty inspections and resolve customer issues in the region
Answer out of hours technical calls in line with the “ on call” schedule
Minimum of 3 years in a fire service or technical role
Level 2&3 Diploma in Electrical Installations or equivalent
BS7671 IEE Regs 17th edition
FIA Fire Detection and Alarm Units 1-6
FIA Design & Implementation of Voice Alarm Systems
ICEL Emergency lighting foundation and design
ICEL Advanced Maintenance and operation
Strong technical aptitude
Ability to work on own initiative
Interpersonal and communication skills – Diplomatic
Analytical and problem solver

Field Support Engineer Resume Examples & Samples

Bachelor’s in Computer Science, related field or equivalent experience
Minimum of 6-8 years’ experience in a Technical Support Environment on big organization which are having large Numbers of Employee strength
Must be able to effectively communicate technical information to both technical and non-technical personnel
Experience with Dell and HP Laptops and desktops
Excellent understanding of Microsoft Windows Client OS in a networked environment
Good understanding of Networking including TCP/IP and Cisco Switches
Strong understanding of Asset Management
Strong understanding of Microsoft outlook client configuration
Experience in SCCM to include system imaging and remote support
Familiarity with Incident management system
General understanding of commonly used IT technologies including Applications, Programming Languages, Databases, Server Technologies, etc. is required
Must be able to work effectively as part of a project team, foster team cooperation
General Understanding of the project management process
Stays current with rapidly changing technology and applies it to business needs
Working towards professional certification as warranted

Field Support Engineer Commercial Engines Resume Examples & Samples

Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
At least 3 additional years of experience in an engineering, operations or aviation maintenance position
Certified Six Sigma Black Belt
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial/commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Able to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Significant experience with customers and airline operations organizational ability

Senior Field Support Engineer Resume Examples & Samples

Ensuring proper and appropriate installation of Network Equipment
Detailing testing requirements and plans and generating and executing appropriate test cases
Able to operate independently while on location at customer locations
Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers in English
Working with Sonus partners and other equipment manufactures through interoperability testing and subsequent issue resolution
Driving to appropriate resolution any issues that are discovered with Sonus equipment either personally or by working with Sonus support/engineering staff
Flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedule
This position will require up to 50% travel
Bachelor’s/ Master’s degree in Computer Science/Engineering or equivalent
Knowledge and experience with VoIP protocols and concepts
Knowledge and experience with telecommunications voice networks, protocols and concepts
2-4 plus years of applicable telecommunications experience
Mexican Citizen

Senior Field Support Engineer Resume Examples & Samples

Ability to build and maintain strong customer service relationships
Excellent spoken and written English language skills so being able to converse technically and at a basic level at both an operations and management level both internally and externally
Ability to lead and drive problems to the appropriate timely conclusion in effort to resolve and contain customer issues
Ability to be a strong team member, build relationships with colleagues and set the example by eager participation
Ability to travel internationally at short notice as and when required

Field Support Engineer, Guam Resume Examples & Samples

Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting
Assists in instructing customers in the operation and maintenance of systems/equipment
Maintains computer-based systems, local area networks, or communication systems
Analysis, installation and maintenance of computer based systems and their components, local area nets, local area nets, and communications systems
Performs duties and functions at the direction of the ONE-NET Operations Manager or site lead
Provides on-site field support to customers including installation, servicing and repairing of systems and equipment
Provides technical field support to ONE-Net customers
Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives
Ability to work as a member of a team of field service engineers in day to day operations
Interpersonal and communications skills to interact with customers and team members
DoD 8570 IAT Level II Baseline Certification

ISR Systems Field Support Engineer Resume Examples & Samples

Current DoD Secret Clearance required; Top Secret/SCI access preferred
Wescam MX-15/MX-20 Full Motion Video surveillance systems
UHF Communications Systems to include PRC-117G; including TTNT radios
Hands-on experience with unmanned aerial systems
Effective oral and written communication skills; capable interpreting critical systems schematics and design diagrams
O&M experience with UAS equipment to include maintaining systems in desolate/remote environments

Principal Field Support Engineer Resume Examples & Samples

Providing knowledge of Sonus Networks and Third-party equipment in setup and configuration
Working knowledge of either SS7 or diameter protocol which is required
Exposure to Tekelec Eagle STP and/or Performance Technologies STP is a plus
We also require good customer skills and knowledge of test systems and installation practices
The position will require 60-70% travel

Customer / Field Support Engineer Resume Examples & Samples

Monitoring - Observe a system to determine if it is behaving as expected
Detection - If a deviation from expected behavior is observed, identify the anomaly
Diagnostics - Determine the cause of the deviation from expected behavior
Prognosis - Estimate the time before the anomaly becomes a failure
Effectively interface between customers (operators), UTAS Aftermarket & Engineering teams to support and evolve PHM fleet management solutions for UTAS's portfolio of products
Articulate technical recommendations, process improvement opportunities & corresponding commercial impact for PHM customers / operators
Manage remote / on-site customer support teams to deliver the PHM value proposition to customers & internal UTAS Customer Service Teams
Assist UTAS aftermarket by integrating PHM-derived knowledge with inventory management solutions
Assist UTAS sales / business development teams in qualifying & developing PHM-related customer leads by providing technical & commercial inputs
Systems Engineering experience in sensor or component design, development, verification, and validation
Knowledge of line maintenance and continued airworthiness maintenance programs
A passionate communicator and the ability to understand and explain complex problems in an easy to understand manner
Excellent interpersonal skills and being able to work well with others
Strong results driven personality, with a high level of enthusiasm, energy, and confidence
Exceptional analytical, communication, organizational, and presentation skills

Technical Field Support Engineer Resume Examples & Samples

3rd Equipment - 3rd party major mods experience essential
Liaise with other Staff Testers to combine experience and share information relating to all aspects testing and training issues
Manage VB tester reference group meetings as directed by the line manager
Provide the link between the fitters, technical support functions, staff testers and Project Managers in order to achieve timely solutions to problems. Promote ideas for improvements to products and methods from field operatives to be presented to the relevant departments
Run classroom type training days and periodical refresh updates (“Tool Box Talks”)
Provide “on site” training to installation fitters
Provide “Site readiness” and “laser survey” for up and coming projects where needed
New operative site monitoring
Conduct site inspections and audits
Ensure adherence to Company standards/policies
Provide telephone and site technical support both electrically and mechanically and also legislative matters
Provide input to the sales and design department where required
Carry out Sub contractor standards review
Liaises with relevant site personnel to ascertain state of lift. Posts notices on lift and communicate with the others who may be affected
· Commission the lift in accordance with the agreed specification parameters
Carries out final inspection and signs the Final inspection document
Report the condition of the lift to the Installation Supervisor who is responsible for all the site activities
Together with project managers, ensure that all projects within their program are delivered within the defined scope, quality, time/scheduling, material, outcome, cost/budget. requirements, appropriate risk assessment and that the project releases are well managed
Identify technical and functional specifications needed for solutions according to requirements
Ensure that the business benefits of the program can be realized
3rd Equipment - 3rd party major moderations experience essential

Field Support Engineer, Icca Resume Examples & Samples

Work through the resolution of technical service issues according to standard processes and procedures with specialized understanding of complex product issues
Resolve all incidents at our customers’ sites in a timely manner and/or escalate incidents to problem management and provide technical consultancy
Maintain a high level of technical competency on Philips solutions and related technologies
Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
Determine if site delivery managers or application consultant are required to go onsite for event analyses or incident solving
Provide regular feedback on event status of severity level to customer or client service manager
Monitoring of events forwarded to third party and ensures those are solved within the agreed SLA with the vendor; escalate if deemed necessary
Provide pro-active remote monitoring, support and system management if part of the service contract
Remote/on site installation and testing of hotfixes, updates and upgrades
Degree qualification in ICT
Minimum 3-5 years of technical support experience; ideally in an Healthcare or IT environment
Certified in MS Server, Client, SQL
Certified in Oracle database administrator
Certified in Cisco Network, Design associate/professional
Experience in HL7, IHE
Good customer service and communication skills

IT Field Support Engineer / Technician Resume Examples & Samples

Store Systems Support
Supports the rollout of new technology projects into the stores
Receiving IT support tickets and responding with IT support to correct the problems as needed
Responding to critical issues (such as shop down) with urgency and a high level of customer service and commitment to fix
Issues could include
3+ years of IT Systems Support experience
Demonstrated knowledge of hardware to include PC's, common peripherals such as printers, card readers etc
Knowledge of software applications preferably retail / financial applications
Experience with support desk ticketing systems
Demonstrated abilities to work with Management level customers and create automated solutions to business problems
Demonstrated knowledge of and experience in small project planning and management skills
Demonstrated good verbal and written communication and interpersonal skills; attention to detail and accuracy in work; and time management and organizational skills

Field Support Engineer Resume Examples & Samples

Travel to remotes sites to lead and support installations of IT technical infrastructure during site construction or post install upgrades as needed
Provide onsite and offsite IT support to Tesla’s network of Sales, Service, Office and Manufacturing Centers as needed
Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction
Consistently document IT processes and improvements as they’re implemented
Be available and responsive to customer calls, email, and tickets 24 x 7 x 365
Monitor and address issues with remote systems, networks, telephony, etc
Implement and troubleshoot wired and wireless networks
Proactively identify customer, or site issues and address in advance of service disruptions
Identify and recommend process and product improvements

Field Support Engineer Resume Examples & Samples

Track the project and provide progress reports to management on a periodic basis
On-site management and hands-on installation, debugging, and optimization of Ericsson products in conjunction with the customer, employees and solution
Interface with the different Ericsson groups to gather information and provide appropriate solutions to the customers
Provide on-site and/or remote training when necessary
Perform root cause analysis and reproduce any and all installation issues
Work cooperatively with the customer to successfully integrate the MediaFirst products into the chosen architecture/solution and any 3rd parties
Provide phone and e-mail support for partners or customers with Support contracts located in North and South America
Document all contact with customers via Case logs in SNOW
Escalate where required to resolve problems. Involve management where required to assign required resources. Provide feedback to the customer
BS in computer science or engineering discipline
A minimum of 3 years of relevant industry experience
Knowledgeable in major technical disciplines necessary for the end-to-end system design, analysis, integration, and testing of various digital video broadcast and delivery systems
Exceptional verbal, written, and interpersonal communications skills; ability to work in a fast-paced, changing environment and to demonstrate good logical problem assessment and solving skills
Knowledgeable in Windows System Administration
Knowledgeable in Linux System Administration
Familiar with Mobile Television streaming standards
Very familiar with IP network switching and routing protocols
Understanding of HTTP traffic and protocols for video delivery and troubleshooting HTTP communications
Knowledge of CDN & Origin Servers for ABR video delivery is a plus
Experience in a multicultural environment is a plus

Field Support Engineer Resume Examples & Samples

Minimum of 8 years experience with Rockwell Automation products and/or work experience (PLC, HMI, Drives experience)
Ability to travel up to 75% of the time within the assigned territory
Rockwell Software

Field Support Engineer Resume Examples & Samples

Bachelor Degree in Engineering or equivalent and/or registration as a professional engineer
Professional/Technical Excellence: In moderate level and developing to professional expertise. Applies company tools to learn and develop the technical skill
Collaboration & Teamwork: Building strong relationships and partnerships across the Company to leverage ideas, capabilities, and processes
Information Sharing: Promoting an honest and open environment in which information flows freely among all levels of the organization
Cross Cultural Competence: Embracing and acting upon the business value of cultural diversity by recruiting, developing, advancing and building good relationships with people of all cultural backgrounds
Customer & Partner Focus: Comprehending the needs and requirements of customer or business partners in order to bring strategic value to them

Senior Field Support Engineer Resume Examples & Samples

Process control system project management
Perform quality assurance checks of process control systems
Applying new technologies
Collaborate on the design, review, information gathering, inspection, and commissioning / start-up of projects that include process control equipment or systems
Perform the configuration/programming for process control systems; make changes to existing programs; review existing control logic and implement programming changes to control treatment and pumping processes in the most efficient manner
Perform quality control: review and approve programming by integrators and functional operation of all process control systems
Participate in factory acceptance testing and site acceptance testing
Perform or coordinate required maintenance on process control equipment or systems
Troubleshoot and resolve control system issues
Perform hardware and software upgrades
Develop and maintain relationship with Process Control vendors to keep current with changes in operational control systems
Provide support for Controls Specialist staff members as required
Minimum of five (5) years of experience in the design, configuration, installation, maintenance, troubleshooting, and repair of Process Control Systems (SCADA and DCS). Experience in all phases of project implementation: design generation, system integration, documentation, project start-up and commissioning. Experience with control system data communications systems, protocols, and wired and wireless network systems
Experience with Rockwell Automation PLCs including Logix, SLC and PLC-5 processors
Wastewater treatment industry experience
Strong knowledge of project management and application development methodologies and tools
Experience programming using ANSI/ISA-88 PLC concepts
Knowledge of process computers and data collection methods

Field Support Engineer Resume Examples & Samples

Participates in client/project meeting(s) as technical expert for the assessment, determination and recommendation of client's hardware and software solutions
Oversees implementation of system with appropriate support personnel
Installs, configures and troubleshoots complex system(s), server(s) and network issues
Installs software, provides appropriate training on network/software and resolves complex performance issues
Writes and edits detailed technical documentation for technical continuity
Develops and conducts training programs to educate client users regarding specialized and complex applications
Maintain passwords, data integrity and file system security for assigned environments
Responds to systems and/or software concerns and issues
Interacts with security personnel as appropriate
Provides high level technical problem-solving support to internal/external client employee(s) and less experienced personnel. Document problems, analyze and resolve issues. Research and recommends new technology/updates to management
Acts as technical expert in conjunction with business development efforts in the development of information technology, infrastructure projects and new business
Documents and submits approved documentation for all Installs, Moves, Adds, and Changes (IMACs) to ensure maintenance of an up-to-date Configuration Management Database (CMDB)
Provides technical support for hardware (desktop, laptop, etc.) and peripherals, software (COTS, GOTS, Web, Antivirus, etc.), network (hardware, software, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies in a multi-tenant, mission critical government facility with unclassified and classified environments
Analyzes requirements, develops test data, scripts and test cases
Performs testing, analysis and documents test results
Schedules and coordinates customer desk side support and installs upgrades with designated TSA ITD representative(s)
Sets up, configure, test and maintains Cisco Call Manager
Facilitate a variety of seamless and comprehensive hardware/software solutions to manage an enterprise-class Windows network
Provides quality improvements and root-cause analyses
Investigate and resolve Exchange and Good Technologies message incidents, perform forensics, and investigate unauthorized network access by users
Maintains existing network and equipment inventory records, e.g., configuration lists, drawings, and operational schemas
Coordinates the installation and maintenance of audio/visual systems hardware and related peripheral equipment
Bachelors and 2 years experience or Master and 1 year of experience OR 6 or more years of experience in lieu of education
Experience providing technical support for a variety of projects involving coordination with Agency users of various levels and requiring specific knowledge and understanding of the TSA network and desktop environment preferred
Experience performing remote installation of software applications (including COTS and GOTS applications) and an understanding of the configuration changes required to allow each application to function properly within the network environment required
MUST HAVE an ACTIVE DoD secret clearance
DHS EOD preferred

Field Support Engineer Resume Examples & Samples

Regular collaboration with Regional technical Support specialists to ensure consistent and stable global service operations
Provide assistance to the training team on developing advanced Technician training courses
Support technicians in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair. The position may sit within a certain region and require daily support
Assist and support Product Support Engineers, Product Excellence, and MRB team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
Assist projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing

Principal Field Support Engineer Resume Examples & Samples

Hands on experience with Diameter routing and SS7 STP’s is a plus
SIP, H.323, Telephony Routing Translations skill, Security Protocol knowledge, and an in-depth knowledge of signaling protocol standards and usage
BS/MS in Telecommunications/Computer Science or equivalent with a minimum of 5 plus years of experience in a technical customer support role with commensurate skills in customer support
Ability to produce technical documentation as required for customer and internal use
Ability to work flexibly, due to shifted working hours (uplifted pay)
Portuguese speaking a plus

Senior Field Support Engineer Middle East Resume Examples & Samples

Run technical meetings for regional Field Support team/technicians to align all on current developments/concerns
Provide feedback/reports based on Field Support Engineer diagnosis/route cause
Review/analyze regional fleet concerns/technical sessions for subsystem related escalation
Support technicians/Field Support Engineers in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair
Recognize trends and patterns in regional failures and provide written feedback to the subsystem Product Support Service Engineering team to drive future designs
Assist Product Support Engineers to perform further root cause analysis by component/subsystem owners where necessary
Assist Product Support Engineers to evaluate vehicle new design features/fixes
Provide information/support to the Regional Technical Support network
Travel required to support Field Support Engineers within region

Lead Field Support Engineer, F-program Resume Examples & Samples

7 years APG/Vehicle Systems experience with Fifth Generation Aircraft (F-22 or F-35)
Extensive background in drawing/schematic reading and interpretation
Knowledge of CATIA & System/Software Engineering Environment (S/SEE)
Prior Leadership Role

F-field Support Engineer Resume Examples & Samples

Experience with fifth generation (F-22 or F-35) aircraft Vehicle Systems/Mission Systems (all aircraft maintenance or engineering)
Background in drawing/schematic reading and interpretation
Airframe & Power plant (A&P) license
Knowledge of CATIA & System/Software Engineering Environment (S/SEE)

IT Field Support Engineer Resume Examples & Samples

Supports the rollout of new technology projects into the stores
Demonstrated knowledge of hardware to include PC's, common peripherals such as printers, card readers etc
Knowledge of basic networking and telecommunications
Experience with support desk ticketing systems

Field Support Engineer Resume Examples & Samples

Participating to the technical preparation of the Roll-Out operations
Establishing and monitoring the procedures related to tests for commissioning, integration and operations on start up and the introduction of operational procedures,
Giving feedback information related to difficulties in implementing procedures and proposing solutions,
Controlling and monitoring the functional compatibility of the different sub-assemblies,
Monitoring the hardware and software technical state of the equipment to be installed,
Managing the installation and archiving of the software installed on-site,
Contributing to the evolution of the Roll-Out, the documentation referential in the process gate and the integration
Contributing to commissioning & integration operations
Drafting and respecting the protocol documents which apply to the On-Site Assessment & Training (OSAT),
Transferring network monitoring to customer support during commissioning or system run,
Providing technical assistance to installation technicians and sub-contractors,
Carrying out integration tests for new equipment or FAT/System acceptance with customers,
Developing corrective plans in the case of non-conformities
Managing the technical progress of the system support according to the contract
Ensuring that tools and processes are implemented,
Managing the customer claims database,
Prioritizing the claims,
Following the claims up: correction, validation and delivery,
Validating the technical responses to customers,
Developing summaries, internal and external reports regularly
Managing the solutions proposed
Initializing, coordinating and supervising the migration and upgrade activities of the Roll- Out Support department
Coordinating and supervising the drafting of migration and upgrade documents and procedures,
Guaranteeing the validation of platform steps before the roll-out on field
Ensuring the skills transfer to subsidiaries and partners
Ensuring that software versions are certified before being loaded on-site
Telecommunication Engineering degree (or equivalent),
At least 2 years’ experience in a position with similar responsibilities in virtualisation, IT, OS, linux
Knowledge of Data Centre would be a real asset,
Good experience of the on-site operations,
Strong internal and interpersonal skills,
Autonomous, methodical and rigorous,
Advanced level of Englih and Negotiation level of French

Senior Field Support Engineer Resume Examples & Samples

Schedule VTC conferences using Cisco TMS,
Offer remote support for VTC issues
Man the VTC Support phone line
Using TMS and the MCU interfaces to change conference layouts, and to connect audio bridge lines to video conferences
Monitor high-profile VTC meetings to assure quality control
Troubleshooting VTC issues, to include: endpoint connectivity, audio / video issues, bridging audio / video issues and network connectivity issues
Test and verify external site VTC connectivity using SIP and ISDN transports
Customer support for scheduling and capabilities
Interface with vendors for troubleshooting and RMA actions
Interface with TSA to assure proper processes and procedures are adhered to
Test & reconfigure VTC endpoints for deployment
Support engineering changes by participating in the RFC process
Create, verify, and modify SOP documents
Modify endpoint settings using web interfaces and SSH tools
Create, audit and update appropriate databases to assure record accuracy in support of VTC operations
Resolve issues as assigned in Remedy tickets for VTC support
DoD Secret Clearance (or higher), and favorable TSA EOD
2+ years experience with Videoconference scheduling, IP based VTC support,
2+ years experience with Cisco/Tandberg TMS, VCS and VTC endpoints,
Experience with VTC MCUs, to include support/troubleshooting remote conferencing issues
Experience with VTC gateways - ISDN or IP
Knowledge of network infrastructure and how it applies to video conferencing - bridges, routers, gateways, firewalls, gatekeepers
Experience compiling and producing reports, SOPs, and other documentation required by a client - preferably either Federal or DoD client experience

Senior Field Support Engineer Resume Examples & Samples

An associates degree, preferably in engineering field. Bachelor degree in engineering field is HIGHLY preferred
7+ years of automation experience with 3 years in oil fields
STRONG Allen Bradley/Rockwell Automation product knowledge such as; PLC, HMI, Drives, etc
10+ years of successful site support or controls engineering
Must be willing and able to travel up to 50% of the time
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Senior Field Support Engineer Resume Examples & Samples

A BS in Computer Science, Electrical Engineering or similar program, or equivalent experience
5+ years in a customer-facing technical support role
Fluent in both written and spoken Japanese and English
Knowledge of broadcast or enterprise video technologies and workflows
3+ years’ experience with Linux operating systems
Hands-on networking and system administration experience
Excellent communication, documentation, and issue resolution skills
An ability to work in a cross-functional team
2+ years in a field support role
RESTful web API experience and a solid understanding of scripting languages (Ruby, Perl, or Python)
Content delivery networks (e.g. Amazon CloudFront, Akamai, EdgeCast, Level 3, Limelight)
Adaptive Streaming Technologies (Adobe, Apple, Microsoft)
Visio or other workflow diagram tools
VMware or Amazon Web Services

Field Support Engineer Resume Examples & Samples

Supports Oracle’s customers by identifying systems, storage and software problems, and performing the necessary remedial activities to restore operation as required
Plans and performs installation and de-installation activities of systems and storage
Plans and performs direct scheduled and preventative maintenance of systems and storage
Has a proven ability to interface and co-ordinate work with internal groups, customers, partners and third party vendors
Acts as an interface between customers and other escalation engineers to manage technical escalations by using appropriate tools to update all parties of ongoing activities
Endeavours to ensure Oracle’s Services meet Customer Satisfaction goals
Must be aware of and comply with Quality Management System requirements and participate in quality audits as necessary
Will be required to be available for 7x24 on-call rotation duty and/or prearranged overtime schedules
Perform other duties as determined by their manager
Architecture knowledge of Oracle’s systems and storage hardware
Solaris systems management
Ability to work to escalation plans and escalation management tools
Technical problem description and documentation as required for analysis
Account Management skills
Organisational and Time Management Skills
Confrontation and Negotiation skills
Stress Management Skills
Oracle Product Knowledge, in order to satisfy customer and internal requirements
Meeting planning skills, externally with customers, and internally within Oracle

Field Support Engineer, F-program Resume Examples & Samples

Minimum 4 years experience with Avionics/Mission Systems
Technical report writing skills
Drawing/schematic reading and interpretation
F-35 or F-22 Vehicle Systems/Mission Systems experience

Senior Field Support Engineer Resume Examples & Samples

Review customer specifications and drawings and prepare quotations via current available quotation tools and follow applicable guidelines
Handle all communications on quotations, specifications, orders and potential orders between CSM, Channel and Customer
Establish specifications from a customer’s broad description of the machine operation or the customer process
Strong product knowledge including, but not limited to, Control (ControlLogix/CompactLogix/PLC5/SLC500/MicroLogix), HMI (PanelView/Industrial PCs/Distributed HMI), LVD (PowerFlex drives), and Motion (Advanced motion control, Kinetix Servo Drives and Motors)
Software (FactoryTalk VantagePoint, Historian, Metrics, Transaction Manager, AssetCentre) knowledge is a plus
5 or more years of specific Rockwell Automation product support and implementation
Ability for local travel greater than 50% of time. Legal authorization to work in the US is required

Principal Field Support Engineer Resume Examples & Samples

Experience with Diameter routing and SS7 STP’s is a plus
BS/MS in Telecommunications/Computer Science or equivalent with a minimum of 4 plus years of experience in a technical customer support role with commensurate skills in customer support
Document issues and produce records appropriate for customer and management for Incident Status Reports
Holds a current driving license
BS in Telecommunications/Computer Science/Electrical Engineer or equivalent required
8+ years of experience in a professional working environment

Field Support Engineer Associate Resume Examples & Samples

Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting
Assists in instructing customers in the operation and maintenance of systems/equipment
Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors
Configures and maintains computers, communications devices, and peripheral equipment
Installs network hardware
Maintains computer-based systems, local area networks, or communication systems
Analysis, installation and maintenance of computer based systems and their components, local area nets, local area nets, and communications systems
Performs basic testing of routers and switches as appropriate
Performs duties and functions at the direction of the ONE-NET Operations Manager or site lead
Proven ability to work independently or under only general direction
Provides on-site field support to customers including installation, servicing and repairing of systems and equipment
Provides technical field support to ONE-Net customers
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
Assesses product needs in accordance with customer specifications
Conducts technical training and product briefing with customers, vendors and company representatives
Acts as local on-site representative to customer's organization
BS or equivalent + 0 yrs experience
Ability to work as a member of a team of field service engineers in day to day operations
Strong field Support experience supporting a DoD clients or customers
Experience working with network\systems software and hardware, data, voice or video
Skilled in time, priority and task management
Interpersonal and communications skills to interact with customers and team members
Experience living and working in an OCONUS location
Experience supporting US DoD or US Navy customers and organizations
Flexibility in adapting to and functioning in demanding and fluid environments or situations
DoD 8570 IAT Level I Equivalent OR Higher, MCP-WIN 7 OR Higher

Field Support Engineer Resume Examples & Samples

5+ years of experience and understanding of commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
Scripting skills with tools such as Powershell, VB Scripts, etc
SCCM 2012 knowledge and ideally Altiris although this is not obligatory
Software Packaging skills
Must be able to lead and work effectively as part of a project team, foster team cooperation, and producing results
Thorough understanding of the project management process

Biometrics Field Support Engineer Resume Examples & Samples

Responsible for the identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
Duties also include general systems and database operations, administration, maintenance, documentation, and reporting
Customer interaction is required in response to reported problems, defining requirements and user training requests
Design, develop, prepare, and conduct the training based on established course materials for BAT-A and BAT HH
Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required
Personnel training will be conducted, as appropriate, through formal or informal classroom courses, workshops and seminars
M-FSEs assists with daily CTC system tasks, including the following
Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment.Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
The candidate possess DoD 8570 at the AIT level II Certification, consisting of two (2) or more of the following: Security+ CE, GIAC Security Essentials Certification (GSEC); A+ Essentials; Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
Master’s Degree and a minimum of four (4) years of systems management combined with systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of management combined with systems administration or relevant IT experience required
Bachelor's (4 year) Degree requirement may be substituted with an additional eight (8) years’ experience for a total of sixteen (16) years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems
Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations is also required
The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
The candidate must be fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite
Prior experience developing and operating biometric exercises and training programs in a CTC environment
Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures
Military and/or national intelligence background with a clear understanding of the military structure, mission and responsibilities
Prior experience in Afghanistan, Iraq or similar surroundings a plus

Biometrics Field Support Engineer Resume Examples & Samples

Identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals
General systems and database operations, administration, maintenance, documentation, and reporting
Customer interaction in response to reported problems, defining requirements, and user training requests
Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT HH
Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids)
Collaborate and coordinate with outside organizations
Perform other duties as assigned by the Field Operations Manager
System start-up, initialization, and shut down
Software patch implementation and testing and system maintenance checks and repairs
Security checks of daily logs
Daily operation of servers, including email servers and web servers
Transaction reconciliation
LAN administration and coordination with WANs
Network security functions IAW the SSAA
Database administration, including extracting data for reporting purposes
Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability
Implement IA patches, including QA and QC checks
Maintain the BAT image for the SEEK devices and laptops
Manage BAT-A server and database applications and user accounts
Coordinate BAT-A supply, logistics, and repair actions
Support and coordinate with the Army’s Counterintelligence (CI) Cell and S2X
Maintain the BEWL on mission systems
Train personnel and ensure IA personnel compliance
Track enrollments from ingestion to ABIS
Bachelor's degree and 5+ years systems administration or relevant IT experience required. Bachelor's degree requirement may be substituted with an additional 8 years of experience for a total of 13 years of relevant IT experience
Currently possess DoD 8570 at the AIT level II Certification consisting of 2 or more of the following: Security+CE, GIAC Security Essentials Certification (GSEC); A+ Essentials, Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations
Ability to formally present materials in understandable and intelligible formats in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
Fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite
Prior experience in Afghanistan, Iraq or similar surroundings

Field Support Engineer Help Desk Resume Examples & Samples

Responsible for providing efficient and timely first and second level support
Provides administrative tasks and projects relative to the BAT-A and BAT HH
Inputs to problem management database and follows up to ensure timely resolution of problems
Invokes problem escalation procedures to coordinate rapid issue resolution
Completes daily, weekly, and monthly statistics, status reports, and graphical reporting aids
Carries out policies and direction to improve the overall customer support of the Help Desk
Possesses a positive attitude, and accurately communicates pertinent information
Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment.Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
The candidate possess DoD 8570 at the AIT level II Certification, consisting of two (2) or more of the following: Security+ CE, GIAC Security Essentials Certification (GSEC); A+ Essentials; Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile
Master’s Degree and a minimum of four (4) years systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of systems administration or relevant IT experience required
Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations is also required
The candidate must be fully proficient in the use of PC’s and all programs included in the Microsoft Office application suite

Lead Biometric Field Support Engineer Help Desk Resume Examples & Samples

Responsible for assuring users are provided efficient and timely first and second level support
Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Provides staff support for administrative tasks and projects relative to the BAT-A and BAT HH
Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels
Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through
Coordinates training requirements of Help Desk personnel
Provides leadership by projecting a positive attitude, and providing learning incentives
Accurately communicates pertinent information
Assists in the development and implementation of quality improvement programs
Help desk M-FSEs assist with daily BAT-A system tasks, including the following
Must possess a minimum of a DoD TS clearance with the ability to be read on for SCI caveats (SCI-DCID) in order to be considered for employment. Previous experience with biometrics applications on the Tactical Biometric System (TBS), Joint Personnel Identification (JPI), BAT or Biometric Information System for Access (BISA) programs in support of GWOT
Master’s Degree and a minimum of four (4) years of technical management combined with systems administration or other relevant IT experience or Bachelor's (4 year) Degree and a minimum of eight (8) years of management combined with systems administration or relevant IT experience required
Bachelor's (4 year) Degree requirement may be substituted with an additional eight (8) years’ experience for a total of sixteen (16) years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems
The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback
Prior experience developing and operating biometric exercises and training programs in a CTC environment
Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures
Military and/or national intelligence background with a clear understanding of the military structure, mission and responsibilities
Prior experience in Afghanistan, Iraq or similar surroundings a plus

Field Support Engineer, Redzikowo, Poland Resume Examples & Samples

Analyzes, evaluates, and tests software/hardware problems and submits findings to management officials
Maintains close contact with all supported elements of the client’s facility, and related communications links, in order to effectively deal with problems and organizational issues
Resolves hardware problems
Submits written recommendations relative to identification, evaluation and implementation of database, client-server, and/or network technology, testing of new operating systems, and new applications software
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
Assesses product needs in accordance with customer specifications
Strong field Support experience supporting a DoD clients or customers
DoD 8570 IAT Level II Baseline Certification, CCNA Certification\Training, MCP-WIN 7\WINDOWS 2008 OR HIGHER Certification\Training

Field Support Engineer, Redzikowo Poland Resume Examples & Samples

Assists in the operation of client-server software and network operations
Monitors each system and adjusts/configures each for maximum system performance
Schedules or provides training in the use of automation equipment for the office
Serves as the office automation technical advisor, making recommendations on the type and amount of automation equipment needed
Submits recommendations relative to the identification of supplies, equipment and furniture
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
Ability to provide 8x5 On Site and 24x7 On Call Support
Experience living and working in an OCONUS location
Experience supporting US DoD or US Navy customers and organizations

Field Support Engineer Resume Examples & Samples

At least three years of experience supporting professional products from the Broadcast and IT industries in a customer facing role
Ability to develop and manage customer and partner relationships within the context of Grass Valley’s overall corporate and account-level strategies
Ability to communicate effectively with personnel at all levels within Grass Valley and within customer organizations, including presenting technical content in large groups settings
General knowledge of professional digital video and audio broadcast technology and familiarity with a wide range of equipment within the broadcast industry
Fluency in a foreign language is a plus
Delivering technical support to Grass Valley’s customers onsite, via telephone, and through remote access tools
Resolving performance issues and defects within Grass Valley hardware and software products. Such resolution routinely requires analysis of complex data and customer use cases, and in some instances may require escalation to the next level for assistance
Providing onsite product commissioning services and technical/operational training
Use of Grass Valley’s internal CRM system to log technical cases, escalate cases as necessary, and document case resolution
Frequent travel – 60 to 75%, often on short notice
Use of independent, professional judgment to avoid errors that would impact customer service
Activity reporting and record keeping activities

Field Support Engineer Resume Examples & Samples

Perform field support, travelling off-site to users to address networking and other issues that are interfering with product performance; document findings and use learnings to present actionable solutions for cross-functional (firmware, hardware, software/UX) team to test and implement
Create process for addressing technical support issues; Identify new issues, categorize and prioritize, working with cross-functional teams to address field issues in an organized manner
Work with QA team to reproduce issues, identify root cause and establish procedure for troubleshooting and addressing
Answer online and phone technical support requests and help users troubleshoot devices
Document and create knowledgebase of issues and troubleshooting techniques; update and train Tier 1 technical support team to address
Proactively reach out to users with devices that are not performing optimally, and provide instruction on how to improve this performance

Field Support Engineer Resume Examples & Samples

Oversee industrial conversion projects including project scoping, detailed design, installation, and onsite completion of projects
Manage client relationships ensuring customer satisfaction on all projects Analyze power quality issues and offer solutions to mitigate them
Oversee the installation contractor, company employee resources and 3rd party sub-contractors performance of the installation and client acceptance of equipment and services
Provide budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue, cost and scheduling projections
The position requirements include execution of the business plan, providing commercial support, and maintaining a high quality delivery level
Provide business input to the IPS Operations Manager for the industrial power business. Look for ways to implement new opportunities to continue to grow the IPS business
May support multiple aspects of project: procurement, assembly, testing, installation support, on-going maintenance support, service agreements, system startups, and engineering, projects, along with proposal development Assist with contract negotiations, pricing strategies, capital equipment requirements and upkeep, and calibration
Bachelors degree with two or more years industrial electrical power systems experience and knowledge OR an equivalent experience of eight plus years in industrial electrical power system
The ability to work through complex issues needing in depth analysis of situations or data
The ability to use professional concepts and company objectives to resolve complete issues to support the customer
Must be able and willing to travel up to 10% of the time
Substation and distribution system design, power system modeling and analysis, arc flash studies and remediation, experience using modeling software such as SKM, protective relay testing and maintenance, coordination studies, analysis and remediation of power quality issues, medium and low voltage equipment testing
8 years of power system experience is HIGHLY desired
Professional license, or capability to obtain professional license specific to role (i.e. Professional Engineer, Master Electrician, etc.)

Field Support Engineer Resume Examples & Samples

Responsible for implementing standardized management toolsets for desktop and laptop technologies
Utilize back end server environment to manage all end-user devices
Responsible for providing Level 3 support for all end user based technologies
Integrate new technologies for multiple end user environments as to centralize administration, such as, AV, encryption, imaging, software updates and operating system patching
Perform necessary day-to-day administration of environment and management tools to ensure their ongoing stability and security; ensure that End User Support teams are capable of using back office management monitoring tools in support of their position; work with Release Analysts to effectively track and account for deployed assets and licenses; document procedures and practices
Deploy system patches, images, and application updates to End User facing technologies; deploy back-end management toolsets; work with back-end infrastructure teams in the development and testing of solutions in support of the successful deployment of projects; develop and maintain scripts and automated processes to improve efficiencies within End User environment
Provides Level 3 support of front-end systems in a 24x7x365 environment with occasional on-call responsibilities; provide technology assistance and knowledge transfer to End User Support team in support of management and deployed technologies; participate in incident management and root cause analysis processes
Will need to work in a team environment and possess good communication skills
Prepare and update documentation and provide excellent customer support
Comfortable working in a fast-paced large-enterprise environment
Must have strong analytical and problem-solving skills
Must have strong knowledge of Microsoft operating systems and Office products
Knowledge of active directory, group policy and device imaging is required
7 years of related experience OR Bachelor’s Degree and 3 years of related experience
Scripting skills are a plus

Field Support Engineer Resume Examples & Samples

Manages technical needs in Building Automation Systems and components installed by Siemens branch offices, Independent Field Offices and Dealers
Logs, tracks, troubleshoots, and resolves low to medium difficulty technical questions via telephone
Updates and maintains integrity of company knowledge database for common issues and their resolutions
Keeps knowledge current with new and existing company products, and troubleshooting systems and components installed by Siemens field offices, IFOs, and dealers
Completes all necessary internal training programs
Writes news articles for company monthly publications to field organization, and service bulletins for common problem/resolution
Provides after hours coverage (24/7) including working early, late, and on-call outside of normal business hours on a round robin schedule
May perform on-site travel, with higher-level engineers to troubleshoot issues with systems and components
Under the direction of a higher-level engineer, tests software and hardware patches and solutions provided from product development
Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience
Up to 1 year Field Support Engineering experience or other related experience
This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills
Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business hours on a round robin schedule
Excellent analytical, oral and written communication skills and exceptional customer service skills necessary
Proficiency with Microsoft Windows operating system and computer networking is a plus
Experience in C++ and C#, with a good knowledge of its ecosystem

Associate Field Support Engineer Resume Examples & Samples

Product and system start-up, system integration support, and production optimization
Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades
Instruction/training of customers on proper use, operation and maintenance of Rockwell Products
Development, implementation and execution of predictive and preventive maintenance programs
On-call emergency service support and troubleshooting assistance (24X7)
Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience
Ability for travel greater than 75% of time

Field Support Engineer Resume Examples & Samples

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters
Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of HP products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Field Support Engineer Resume Examples & Samples

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions
Build strong relationship with management in assigned accounts
Manage small projects/programs in the team
Broad knowledge of HP products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core HP applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Basic project management, communication, and analytical skills
Able to suggest operational efficiencies

Field Support Engineer Resume Examples & Samples

Determines, initiates, and leads diagnostic and repair process improvements which reduce cost (labor/materials) and improve quality (limits return visits, ensures reliability)
Leads cross-functional field service and product development teams in quality improvement cities to identify opportunity and improve both product and service quality. Leads continuous improvement activity to drive fact finding and provide short and longterm solutions to field repair issues. This includes tech ride-alongs and on-site product and environment evaluations which lead to thorough understanding of root cause
Develops, manages, and ensures completion of action registers resulting from cross-functional quality improvement city activity (see bullet above)
Develops and executes product and component level test plans and service reviews in a laboratory environment reporting results in accordance with New Product Introduction schedules
Utilizes product, field service, and customer expertise to induce/produce product failure modes in a lab environment. Writes reports, prepares technical bulletins, develops training, and reviews/updates technical documentation to ensure field technicians have complete and accurate diagnostic/repair information
Develops and recommends product, part, and tool design changes which improve reliability and reduce cost to service
Performs analysis using service call data, consumer, associate and technician feedback, product returns and other sources of information to identify and resolve the causes of repair inefficiencies
Provides technical expertise to the Sears Calibration Laboratory for Technician tool assortment
Leads monthly meetings with field service teams to discuss/analyze concerns regarding quality of product or repair service
Consolidates and validates feedback, develops solutions, and communicates back to the field with resolution
Meets regularly with Sears' suppliers to develop/enhance diagnostic materials to assist in technician product education and repair processes
Strong knowledge and understanding of the field repair and service industry/processes
Ability to read, interpret, and prepare maintenance manuals, schematics, and wiring diagrams
Ability to develop and implement testing/audit programs, including FMEA, 8D, Design of Experiment, and Failure to Solution
Ability to employ problem-solving and quality improvement tools and techniques to influence management decisions and change initiatives (i.e. Six Sigma, Kaizen, 5 Why, Pareto principle, and preventive and corrective actions)
Ability to acquire and analyze data using quantitative methods
Ability to work in a highly technical environment
Strong interpersonal and communication (written and verbal) skills with ability to communicate with multiple levels within the organization (field management and field technician)
Self starter who achieves results with limited supervision and high autonomy
Maintain a positive attitude and desire to grow in the Home Services organization

Senior IT Field Support Engineer Resume Examples & Samples

Responds to, reviews and approves operational quality of system equipment
Communicates project status, deliverables, priorities and contingencies
Troubleshoots, diagnoses, and applies logical solutions to installation problems
Bachelor's degree in IT or related field and 5 years of IT support experience, or equivalent combination of education and experience
Candidate must successfully pass DOD interim secret (if not already active) and TSA EOD prior to filling the position
Candidate must have active DOD Secret or higher level clearance
Verbal/written communication skills
Desk side support experience

Field Support Engineer Resume Examples & Samples

Performing system integration in the field,
Managing the end–customer or local teams incidents and problems,
Performing demo and trials for customers
Performing roll-out operations in the field (commissioning & integration), worldwide

Biometrics Field Support Engineer Resume Examples & Samples

Design, develop, prepare, and conduct training based on established course materials for BAT-A and BAT-HH
Bachelor's degree with 8+ years of systems management combined with systems administration or relevant IT experience required. Bachelor's degree requirement may be substituted with an additional 8 years of experience for a total of 16 years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems. A Master’s degree and 4+ years of relevant systems management combined with systems administration or other relevant IT experience is also accepted
Currently possess DoD 8570 at the AIT level II Certification consisting of 2 or more of the following: Security+ce, GIAC Security Essentials Certification (GSEC); A+ Essentials, Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the AIT level II profile

Field Support Engineer Resume Examples & Samples

At least two years of experience with NetApp systems
Ability to travel more than 70% of the time, with minimal lead time provided
Only Singaporeans may apply due to security clearance with the Singapore Government required in this job

Secure Field Support Engineer Resume Examples & Samples

Microsoft Exchange
This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions
This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
The ideal candidate will be a proactive contributor and subject matter expert
Knowledge of commercial databases such as Oracle, SAP, and Microsoft SQL Server, is desired
Backup and database applications and/or NetApp software (SnapDrive, SnapMirror, SnapManager) is desired

F-field Support Engineer Resume Examples & Samples

For APG/Vehicle Systems candidates
Addition 5+ years APG/Vehicle Systems experience
Military aircraft maintenance experience

Biometrics Field Support Engineer Resume Examples & Samples

Bachelor's degree with 5+ years of related experience. Additional years of relevant experience is accepted in lieu of a degree
Currently possess DoD 8570 at the IAT level II Certification: Security+ce, GIAC Security Essentials Certification (GSEC), Security Certified Practitioner (SSCP) or higher
Currently possess Computing Environment certification such as: A+ Essentials, Network+, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), or any other relevant CE certificate approved by DoD 8570 at the IAT level II profile
Currently possess an active DoD Secret Security clearance

Field Support Engineer Resume Examples & Samples

Provide our customers with break-fix reactive support for large format printersdesktop, notebook and print products
Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
Perform maintenance, and repairs on Customer equipment
Configure system hardware, software (DFE) and network components
Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements
Manage multiple customer accounts in Windows NT or Linux support., along with driver applications
Gather data from known resources and solve moderately complex problems
Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met
Follow established procedures after completing Customer call
Learn new technologies
Share knowledge and experience with others
Solve well-defined and moderately complex problems using established policies and technical principles
Identify Customer needs and evaluate opportunities to retain and increase service levels
Participant is product training overseas
Experience in large format printing break fix environment (Print experience desired but not required)
5 plus years’ experience in customer service/support role
Ability to translate technical jargon into plain language
Good general knowledge of IT hardware technical standards and technical trouble shooting processes
Proven hardware troubleshooting experience
Hardware repair experience
High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
Ability to learn new products – ongoing training provided
Can do attitude
Full clean Australian driver’s license

Senior Field Support Engineer Resume Examples & Samples

Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree
Requires strong interpersonal communications, organizational and written/verbal communication skills
Hands-on experience configuring IT/OT equipment (Cisco, EMC, etc..)
Minimum of 3+ years as Network Engineer or related jobs and 10+ years in automation engineering
Previous experience working as part of a large, multi-disciplinary team completing full project life-cycle implementations
Excellent technical writing skills
Strong analytical, problem solving and interpersonal skills required
An ability to influence and guide team members when required

Field Support Engineer Resume Examples & Samples

Manages technical needs in Building Automation Systems and components installed by Siemens branch offices,
This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective
Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business

Field Support Engineer Resume Examples & Samples

Field technical support, implement and support E/N Commissioning services,
Responsible for Project management, equipment start up, support OEMs, Consultant, engineering companies and end-user
Work with contractors coordinating and supervising installation

Field Support Engineer Resume Examples & Samples

Primary interface of our Network Operations Centres to Field Service Technicians and authorized contractors who perform maintenance on Tesla Energy’s stationary storage products
Oversee commissioning, service, testing, and verification actions performed by our service provider network, troubleshooting devices as well as entire industrial systems. This will include guiding the work of construction trades such as electricians and professional disciplines such as engineers
Ensure service providers have access to the required hardware
Debug systems and perform remote diagnostics on field failures by reviewing data logged by energy storage devices
Occasional travel to perform onsite root cause analysis and training is possible
Availability for occasional off-hours calls and work

IFE Field Support Engineer Resume Examples & Samples

1) Customer POC for in‐service issues
2) Carry out on‐wing / On‐site technical duties such as
Support Customer on‐site during first installation
Systems/Products troubleshooting, modification or upgrades (Service Bulletins, …)
Train and Manage Zodiac Services resources or sub‐contractors for SB or equipment modification on‐wings if needed
Customer's Technical Advisor during Maintenance Operations and Line Maintenance operations
3) Ease Customer’s technical feedback to the Product Support engineer
Retrieve feedback from Customers on main technical issues experienced
Establish close link with Product Support engineer in charge of considered Product line
4) Provide Regular reporting to the management on the progress of on‐going actions (daily call, weekly report, monthy activity report...)
3 years minimum as field/product/Airline Maintenance support/production Engineer with strong technical background

Field Support Engineer Senior Resume Examples & Samples

Provide Professional End User Support on all contract defined Equipment/Software at defined locations
Provide Project Support on Local and HQ assigned Projects
Interface with multiple third party contractors
Assist in defining IT Requirements at defined Locations
Monitor and coordinate End User Support Issues using Ticket Management system
Provides technical installation support to field technicians
Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements
Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly
Bachelor's degree in Information Technology or related field and 5+ Years of Professional End User support, Project Management, Network support, or equivalent combination of education and experience
DOD Secret Clearance
Network+
Must have good Verbal/ Written Communications Skills
Must be and independent worker

100

Field Support Engineer Resume Examples & Samples

Store Systems Support
2+ years of IT Systems Support experience
Knowledge of software applications preferably retail / financial applications

101

Field Support Engineer Resume Examples & Samples

High school diploma and the completion of technical courses relating to the telecommunications field required
5+ years of experience in in a technical field working with low voltage cabling, installing/maintaining audio-visual systems, building entry systems, and/or internet service providers required
Must have experience managing technical projects to successful completion
Must be proficient with Google Apps for Business and Microsoft Office (Word, Excel, and PowerPoint)

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