Implementations Manager Resume Samples

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Experience Experience

Phoenix, AZ

Implementations Manager

Phoenix, AZ

Predovic-Dibbert

Phoenix, AZ

Implementations Manager

Managing, enhancing and delivering our PROactive Partner Accreditation Programme
Onboarding and Implementation- Responsible for all assigned activity related to on-boarding/implementation of new facilities including
Lead implementation of regional and global cash management solutions of varying size and complexity
Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews
Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CSM engagement questionnaire and completed CSR handover process 4/6 weeks before scheduled “go live”)
Effectively manage client relationships and ultimately act as trusted advisor – particularly in relation to upper tier client base. Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes
Actively monitor, review and improve our implementation processes; we expect the Implementation Manager to provide hands-on leadership to improve and further develop our professional standards

Phoenix, AZ

Client Implementations Manager

Phoenix, AZ

Padberg, Paucek and Dickens

Phoenix, AZ

Client Implementations Manager

Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers
Create efficient processes for both internal and external customers. - Prioritize time and tasks on a daily, weekly basis
Develop system to routinely and effectively communicate status of project plan to internal and external team members
Conducting “lessons learned” and feedback meetings post-implementation to improve processes for the future
Work closely with internal and external teams to proactively identify actual and potential problems
Create efficient processes for both internal and external customers
Developing the implementation project plan and tracking progress relative to the plan through weekly update calls and action log maintenance

present

Houston, TX

Channel Implementations Manager

Houston, TX

Mante-Morissette

present

Houston, TX

Channel Implementations Manager

present

Coordinate, track and provide concise status reports for complex projects including IT integrations, and product development initiatives
Full E2E Project Management for Product Implementations & Coordination/Assistance with Partner/Retailer Integrations
Maintain a Good Working Knowledge of Company’s Products and Technologies
Manage multiple projects simultaneously in a fast-paced environment
Help Sales Channel in the development of solutions for market challenges
Liaison between Sales and Product Teams for the Product Approval (to launch) process
Act as first Point of Contact for Sales team, to address questions relating to IT process/procedures

Education Education

Bachelor’s Degree in Client Satisfaction

The Ohio State University

Bachelor’s Degree in Client Satisfaction

Skills Skills

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
Strong communication skills
Attention to detail and experience of working in a controlled environment
Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified
Ability to manage high workload within a pressurised environment
Flexibility – ability to manage a varying workload (ie, volume, complexity and composition)
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Negotiation, decision making and problem solving skills
Organisational and planning skills
Valuing Diversity

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Implementations Manager Resume Examples & Samples

Lead implementation of regional and global cash management solutions of varying size and complexity
Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan
Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews
Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery
Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CSM engagement questionnaire and completed CSR handover process 4/6 weeks before scheduled “go live”)
Effectively manage client relationships and ultimately act as trusted advisor – particularly in relation to upper tier client base. Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes
Attention to detail and comfort dealing with completing administrative work associated with solution delivery
Continuously initiate and drive process enhancements
Effective workload management/prioritisation to increase capacity/productivity within the implementation team
Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
Perform strategic projects, as required
Participate in staff forums and survey process
Complete all mandatory and personal development training as stipulated by controls officer and team lead
Ensure 100% effective RCSA results and support all audit protocols as appropriate
Client facing background
Corporate treasury and cash management knowledge
Language proficiency: fluent (business) French or German is regarded as a significant advantage
Previous exposure to senior management
Results orientation – evidence of proactively driving projects to conclusion
Organisational and planning skills
Negotiation, decision making and problem solving skills
Ability to manage high workload within a pressurised environment
Flexibility – ability to manage a varying workload (ie, volume, complexity and composition)
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified
Attention to detail and experience of working in a controlled environment
Valuing Diversity
Demonstrates an appreciation of a diverse workforce

Iasc Implementations Manager Resume Examples & Samples

Plans, assigns and monitors the workflow of a group of employees within the unit, maintaining optimum efficiency and cost effectiveness
Ensures that the unit is sufficiently staffed and trained and cross-trained in order to ensure that service standards are met and maintained
As requested, performs periodic reviews of completed work in accordance with the department#s Quality Review program to ensure work is being completed in accordance with all policies and procedures, with a minimal amount of errors and withinestablished service standards
Reviews unit operational procedures, making recommendations to improve productivity
Promotes teamwork among IASC staff
Builds relationships with internal and external customers and employees
Administer all human resource policies and procedures in a fair and consistent manner
Perform all work in accordance with bank and regulatory compliance and procedure
High school diploma or equivalent mandatory. Four-year college degree preferred
Typically requires 5+ years of related experience
Trust administration and operations experience in specified functions of Department
Superior interpersonal, oral and written communication skills
Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook
Leadership skills, initiative, a detail orientation, strong analytical, problem solving and decision-making skills
Seasoned administrator with prior management experience
Ability to multi-task and be flexible

Senior Implementations Manager Resume Examples & Samples

Strong planning and organizational skills combined with excellent time management
Ability to manage and prioritize multiple projects and deadlines
Experience with Synxis CRS, Saleforce.com, Project Mgmt tools is a plus
Experienced in the use of Microsoft Office products and Internet

Tts Implementations Manager Resume Examples & Samples

Fast and effective implementation of Treasury and Trade Solutions sold with varying technical size and complexity. Deliver a high degree of client satisfaction for the duration of the project
Projects manage implementation by being the central point of contact for both our internal and external customers
Responsible for the GO NO GO decision relating to a customer’s move from implementation into Business as Usual
Ensure the timely and professional performance of all parties representing the bank during the implementation project, including any outsourced resources
Co-Ordinate connectivity and installations and trainings with the Customer including Technology Testing, manage the customer file format testing and legal/ implementations documentation required to support the deal
Provide product expertise to clients and the Sales team with a view to developing client solutions including business process re-engineering to enable effective use of products
Attend Sales pitches to support the Sales process and present the implementation approach in ensuring target deliverables and milestones are achieved
Work with internal (Operations, service & Technology) and external parties to deliver the solution within the minimum time frames agreed
Develop effective and often customized implementation materials, with a view to continuous improvement of processes and sharing of best practice
Develop effective relationships within the client’s organization, attending regular client meetings to review the project against plan to ensure client satisfaction and to build ongoing relationship for future opportunities
Provide effective handover at the end of the implementation to Customer Service team
Effective and efficient use of internal/external reporting and client management systems. Prepare and deliver a range of reporting media to senior management in a timely manner
Either through own initiative or through teams, be a champion and pro-active member of the department. Working to reduce implementation cycle times and drive revenue ramp up
Basic understanding of Cash Products
Budget and planning, implementation, monitoring and control
Good understanding of the Ugandan market and requisite regulation
Correct blend of customer management experience, project management skills with strong technical project management knowledge
Project Management – an eye for detail, co-ordinate multiple teams and facilitate discussions to meet project objectives and strong project management skills
Strong PC skills – ability to deliver user training on web-based systems, expert with spreadsheet and flat file manipulation
Good interpersonal skills and the ability to communicate at all levels within the customer and Citi’s organization
Thorough awareness of market needs and competitive environment
Capable of substantially impacting Customer relationships
Successful track record in playing within a team
Ability to recommend and install process improvements
A recognized level of product expertise in the market
Ensuring a high level of satisfaction by customers
University Degree or Project Management Accreditation

SHS Implementations Manager Resume Examples & Samples

Manages the development and implementation process of a company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
Develop and grow the talented team within the Delivery organization
Be expandable beyond the Manager role as the business and associated opportunities grow
Plans and directs schedules and budgets
Monitors the project from initiation through delivery
Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints
Creates and maintains project management processes and procedures with efficiency and customer-centricity in mind to ensure that projects are developed and implemented according to approved business requirements
Create reference-able customers in the market place who would be willing to vouch for Sabre Hospitality products and services
Directs the team in developing and maintaining projects plans/milestone plans for critical projects to ensure that they are developed and implemented on schedule and within budget
Directs the team in creating and tracking project requests and services requests to ensure development resources are available and properly utilized
Minimum 8 years of experience managing multi-faceted projects and delivery/operations teams
Experience with enterprise and large-scale migrations
Project/Program management expertise
Proven ability to guide stakeholder decisions
Knowledge of the hospitality industry

Implementations Manager Resume Examples & Samples

Act as the single point of contact to clients’ contact involved in implementation
Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services
Handhold clients in fulfilling markets account opening documentations
Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review
Coordinate transition activities with all internal and external parties and report to clients
Strong customer orientation and team player
Able to identify issues and escalate

Transitions & Implementations Manager Resume Examples & Samples

The key objective of the role is to project manage and coordinate various transitions events for Institutional Clients
Demonstrable Asset Management Transitions experience – pooled funds/segregated accounts/in specie transfers
Ideally degree educated (or equivalent) with experience within financial services. Private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing
Experience in financial service industry
Knowledge of medium and large pension schemes

Special Projects & Implementations Manager Resume Examples & Samples

Acting as the primary contact between clients and internal Solium stakeholders to establish project requirements and timelines
Actively leading and executing client implementation projects and providing regular status updates to all stakeholders
Configuration of the client (as above if applicable) plan(s) and product data onto the Solium Shareworks™ system
Testing plan set up and procuring client sign-off on data, documents and set up
Training clients on the Solium Shareworks™ system pertinent to plan and product requirements
Documenting and presenting operating procedures for plan administration to internal stakeholders
University degree in Commerce is preferred
Expert level of proficiency with MS Excel
Ability to meet deadlines while prioritising multiple activities
Strong analytical, problem solving skills, and proven attention to detail
Proven ability to understand and respond to client requirements, thereby providing exceptional customer service, including strong written and verbal communication
Demonstrated ability to prioritise and multi-task, including escalating when appropriate

Implementations Manager Resume Examples & Samples

Supervise, mentor, train and instruct a team of highly skilled product specialists
Plan and implement TravelClick’s implementation processes, projects and services to support effective business operations
Develop talent, coach team members, determine needs for additional training and analyze staffing needs
Liaise with Product Management and provide the customer perspective for new product development and product enhancements
Resolve complex/challenging issues for team and other stakeholders
Report on departmental metrics and goals
Establish and follow Standard Operating Procedures to maintain established SLAs
Develop and maintain metrics for Implementations Process to measure success
Collaborate with other departments to ensure implementations timelines and quality of work meet or exceed Service Level Agreements
Dynamic leader with proven ability build grow and motivate teams and strong track record of acquiring and retaining top talent
Strong understanding of hotel distribution including online travel agents, global distribution systems, internet booking engines, and property management systems
Excellent interpersonal skills with the ability to respectfully resolve conflict
Excellent analytical, problems solving and troubleshooting skills
Ability to define problems, collect data, establish facts and draw conclusions
Experience in report generation, data collection systems and analysis techniques
Strong business acumen with ability to convey important messages through concise and effective documentation and presentation materials
Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
Posses an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
Familiarity with the hospitality or travel industry

Implementations Manager Resume Examples & Samples

Manage the project delivery process to ensure a high level of customer satisfaction
Work closely with Project Managers to manage resource allocation and assignments, with an aim to maximising project and professional services revenue
Perform regular capacity planning and reporting to the department and management team
Actively monitor, review and improve our implementation processes; we expect the Implementation Manager to provide hands-on leadership to improve and further develop our professional standards
Manage, plan and further implement quality and performance measures
Collaborate with the Development, Technical and Product Management teams on the R&D and product roadmap processes
Escalate any potential client or project issues to senior management
Assist in the pre-sales process by providing Implementations estimates and being accountable for the Implementations sections of RFI and RFP responses, and sales proposals
Managing, enhancing and delivering our PROactive Partner Accreditation Programme
LI-JF1
The ability to manage and deliver multiple client projects effectively and efficiently in the financial services industry
Experience in either PROactive products, Intellimatch, SmartStream TLM and other reconciliation products
Excellent organisational and planning skills
Critical-thinking and problem-solving skills, and must be able to

Professional Services Implementations Manager Resume Examples & Samples

Manage implementation of InstaMed solutions with large healthcare providers
Deliver end-user training that drives solution adoption and satisfaction
Coordinate with InstaMed partners as needed on joint-implementation activities
Monitor customer activations to ensure full utilization of the InstaMed solutions, and follow up with customers who are not achieving revenue expectations to resolve barriers to full revenue realization
Maintain documentation in the InstaMed CRM on customer implementation status, next steps and expected go-live date
Coordinate and collaborate with the InstaMed Implementations team regarding new partner implementations
Collaborate with Business Development, Product Management, Customer Service and Merchant Boarding/EDI Enrollment departments in support of customer implementations
Assist the Business Development team in identifying and executing on revenue growth opportunities
Assist in testing new InstaMed releases
Strong understanding of the healthcare industry
Ability to present and effectively communicate product use
Excellent organizational skills in managing timelines of multiple implementations
Ability to rapidly understand the InstaMed Platform and solutions
Ability to acquire and apply new technical and industry knowledge quickly
Sound judgment in setting customer expectations and managing sensitive customer situations
Proficiency in all aspects of Microsoft Office
Minimum 3-4 years of experience in a healthcare organization
Minimum 3-4 years of experience in a customer-facing position
Healthcare technology experience preferred

Client Implementations Manager Resume Examples & Samples

Partnering with primary internal groups such as Sales, Eligibility, Quality Assurance, and Account Management to ensure all client requirements are met and supported
Developing the implementation project plan and tracking progress relative to the plan through weekly update calls and action log maintenance
Mentoring junior colleagues throughout the implementation process
Conducting “lessons learned” and feedback meetings post-implementation to improve processes for the future

Channel Implementations Manager Resume Examples & Samples

Program managing the delivery of multiple small to medium size projects
Monitor the project/program from initiation through delivery, interfacing with cross-functional stakeholders, including Marketing, Information Technology and Finance
Coordinate, track and provide concise status reports for complex projects including IT integrations, and product development initiatives
Serve as consultant or SME in support of the channel’s projects with other IT resources
Act as first Point of Contact for Sales team, to address questions relating to IT process/procedures
Maintain a backlog of sales opportunities/pipeline
Deliver scorecards/retrospective presentations, analysis & process documentation
Communicate and coordinate with the QA team to ensure business and functional requirements are met during the testing phase
Assume responsibility for definable project goals
Manage multiple projects simultaneously in a fast-paced environment
Minimum 3 – 5 years Applicable Experience Working in a Project Management and/or Operations type role in a relevant Industry and/or setting
Comfortable working with cross functional teams in a fast paced project environment which includes remote teams
Ability to prepare presentations and briefings for peers, management, and senior partner staff
Excellent Project Management skills. Demonstrated ability to lead and manage multiple, complex projects simultaneously
Strong attention to detail, drive for accuracy, and top-notch organizational skills
Excellent Account Management and client relation skills with the ability to influence people and drive decisions
Maintain high-level of client satisfaction and confidence. Ability to cope effectively in stressful situations
Ability to grasp intricacies of complex implementations and recognize when issues need to be escalated
Proficient in Microsoft Office especially Outlook, Excel, Word, and Project
Knowledge of supply chain and market trends
Experience with or knowledge of Pre-Paid implementations, Pre-Paid processors and/or Retail POS systems
This position is eligible for the Employee Referral Bonus Program

Senior Implementations Manager Resume Examples & Samples

This position requires proven industry expertise in project management, great communication skills, problem solving skills, quantitative and analytical skills, attention to detail, and a team-oriented attitude. It also requires occasional travel back and forth to between our sites in the Manila area most often based on the needs of clients who are in visiting during a launch of their campaign
Perform deep dive information gathering sessions and collect client program requirements
Manage client and project expectations simultaneously for a frictionless onboarding experience
Provide clients with guidance and process improvements throughout the implementation cycle
Act as an investigator and troubleshoot when process and operational discrepancies arise. Perform detailed checks in sensitive timeframes to ensure accuracy and credibility
Handle day-to-day client communication throughout each implementation
Coordinate and work closely with internal departments
Adapt to changing priorities and complete deliverables on time with limited supervision in a fast-paced environment
Approach all role responsibilities with great confidence, assertiveness and a sense of ownership
Excellent attention to detail and commitment to both accuracy and quality
Experience managing customer care and/or back office operations preferred
Experience in optimizing processes and increasing efficiency
International vendor management experience preferred
Advanced knowledge of email ticketing and cloud based phone systems (i.e. inContact, Five9 or 8x8) preferred

Implementations Manager Bgc Site Resume Examples & Samples

Owning the implementation process from start to finish and provide an amazing experience for each and every client you work with. You will be held accountable for the overall success or failure of the launch and the client’s NPS survey review of their implementation experience
Validate the workflows and processes of incoming Sales opportunities
Host clients in Philippines and Ensure that client satisfaction and confidence in TaskUs remains high throughout the implementation
At least 2 years of experience in a operations and/or account management role working directly with client POCs
At least 2 years of experience in a project management
Interest in how new technologies and businesses are changing the face of work

Channel Implementations Manager Resume Examples & Samples

Manage 3rd Party Processor and Retailer Relationships as Required
Maintenance of All Project Documentation and Internal Information
Coordinate and Manage All Special Projects or Miscellaneous Assignments as Required
Act as a Subject Matter Expert in Various Areas of the Business

Acute Implementations Manager Resume Examples & Samples

Manage a team of 10 Project Managers located in different locations
Be a focal point for any project management issue from the field during installations of the STANLEY Healthcare RTLS solution
Mentor junior Project Managers and provide ramping up plans
Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with company and customer stakeholders
Groom and guide team members for continual growth and development
Work collaboratively with the team to continuously improve processes
Manage contractors as needed to augment resource needs
Provides support with financial reports and forecast for Implementation organization
Work effectively with peers to leverage all company resources
Reports to the VP of Professional Services Organization
Strong leadership & organizational skills
Project Management and Technical savvy
Deep understanding and experience in Software and Hardware implementations of complex systems
Solid understanding of Wi-Fi and RFID is an advantage
Knowledge of database architecture, software integrations and web applications
More than 10 years’ experience in high technology environment
Experience in direct managing of a large team
Ability to coordinate internal resources in a matrix environment to accomplish objectives
Strong sense of ownership with ability to take control of difficult situations
Strength in team building, employee development, and management administration
Graduate degree in a technical field, computer science preferred; Bachelor’s degree is required
Minimum of 10 years’ experience providing technical leadership in an external client delivery environment required
Experience managing large teams
A track record of delivering on agreed upon project objectives
A history of excellence / superior performance against internal benchmarks
Experience in systems installations on customer sites
Self-directed, motivated, and results-driven

Implementations Manager Resume Examples & Samples

Successful onboarding of new GPO members
High quality data analytics/due diligence
Assures an excellent business partner, and team member experience
3- 5 years Healthcare industry experience preferred- supply chain, clinical, sales, other
Analytics experience and expertise
Management experience/Experience as trainer a plus

FM Implementations Manager Resume Examples & Samples

You are task-oriented with strong attention to detail
You are able to handle large quantities of information and you are comfortable in a dynamic, sometimes hectic environment
You actively follow-up on all tasks /actions requested of you
You have a background in Finance, Economics, or Legal trade and have an interest in financial markets
You are able to facilitate team objectives, process development and change management
Also, you are willing to work occasionally on public holidays. As you will be part of an international team composed of people in Amsterdam, Manila and Bratislava, you need to enjoy working in a culturally diverse team

Implementations Manager Resume Examples & Samples

Coordinate with and instruct the merchant how to install Klarna modules on their site
Coordinate the testing of the integration with the merchant
Setup and control the A/B testing parameters with input from Sales
Monitor and support the integrations before handoff to Merchant Support
Troubleshoot and correct production issues with the integrations as Tier 3 support
Attend daily standups and bi-weekly sprint planning meetings

Professional Services Implementations Manager Resume Examples & Samples

Manage customer implementation projects in an effective and expedient manner
Identify requirements, understand workflow and conduct detailed data analysis
Perform root-cause analysis, develop logical conclusions and suggest appropriate courses of action
Deliver end-user training that drives adoption and satisfaction
Respond to direct customer inquiries and cases assigned by supervisor
Extensive Project Management experience with complex technology solutions
Strong ability to rapidly learn InstaMed’s platform and solutions
Strong ability to acquire and apply new technical and industry knowledge quickly
Excellent organizational skills in managing timelines of implementations
Strong ability to present and effectively communicate product use
Experience in a customer-facing position with a technology-oriented company
Knowledge of healthcare billing and claims management is preferred

Client Implementations Manager Resume Examples & Samples

Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timeline basis
Create agendas, schedule and facilitate internal and external meetings with parties as appropriate
Document and track open items via current tracking system
Work closely with internal and external teams to proactively identify actual and potential problems
Facilitate discussions with appropriate team members and institute preventive steps to ensure tasks accurately and according to agreed upon timelines
Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations
Develop system to routinely and effectively communicate status of project plan to internal and external team members
Follow up with internal and external team members accountable for project tasks and ensure that agreed upon time frames are met completely and accurately
Create efficient processes for both internal and external customers
Prioritize time and tasks on a daily, weekly basis
Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers