Infrastructure Support Resume Samples

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F Pacocha

Frederick

Pacocha

736 Andrew Ports

Detroit

+1 (555) 316 7785

736 Andrew Ports

Detroit

Phone

p +1 (555) 316 7785

Experience Experience

Chicago, IL

Infrastructure Support

Chicago, IL

Daniel-Pagac

Chicago, IL

Infrastructure Support

Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
Management of server, network, network equipment and wired/wireless LAN
Provide onsite service management coverage to the division. Ownership and BU trust is key to this role with the expectation to go above and beyond
Provide a command and control presence on technical bridges driving work streams and engaging resolvers
Strong working knowledge of tools such as HP Service Manager, REACT, CMDB, Remedy and collaboration tools such as Sharepoint
Partner with the P1M peers to assist in coordination and identification of Provide “Air Traffic Control” across the various technical estates to
Provide support for materials reviewed in Senior Management forums

New York, NY

IT Infrastructure Support

New York, NY

Lowe, Ebert and Stanton

New York, NY

IT Infrastructure Support

Create and maintain localized IT documents
Data Center Management
Disaster Recovery system and site management
Production release management
Familiar with Linux/Unix/Network/Database environments an added advantage
Solid knowledge in Windows, Linux, Oracle DB and networking technologies
First-line infrastructure support and administration – Covering Servers / Storage / Network / Firewall / PBX / Turrets / Voice recorder, etc

present

Detroit, MI

Infrastructure Support Specialist

Detroit, MI

Beatty and Sons

present

Detroit, MI

Infrastructure Support Specialist

present

Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools
Work will involve working collaboratively within a small team to support IT Infrastructure across the company
Hardware and software Life Cycle Management. Mange network device code levels and end of life hardware tracking
Updating service tickets with detailed explanation of work performed
Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations
Responsibilities include managing vendors, manage IT incident requests, oversee internet services, train new employees, and manage daily infrastructure
Provide technical support to work on all application tiers as well as all supporting infrastructure

Education Education

Bachelor’s Degree in Computer Science

California State University, Fullerton

Bachelor’s Degree in Computer Science

Skills Skills

Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are
Good project management skills (able to track and follow up on action items)
Strong analytical skills (able to analyze data and derive action items)
Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation
Tableau a strong
Strong attention to detail
Knowledge of applicable data privacy practices and laws
Able to multitask efficiently and effectively
Working technical knowledge of current network hardware, protocols, and standards, including [DHCP, NTP, DNS, Active Directory]
High proficiency in PowerPoint, Excel, and Word

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15 Infrastructure Support resume templates

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Gti-infrastructure Support Lead-VP-shanghai Resume Examples & Samples

Maintains and improves the inventory management process of all Technology infrastructure fixed assets
Reviews and coordinates changes that impact local business including impact analysis and post-change check-out including BCP test and building power maintenance, etc
Manages the mission control function of managing various resources and communications during production incidents / outages
Oversees the assurance of sufficient capacity in the respective infrastructure and works with stakeholders to budget / plan for the upgrade initiatives
Leads the hygiene management of the Infrastructure space for both infrastructure-owned and business-owned devices through timely divestment and strategic investment
Standardizes and maintains the documentation and training of the on-site engineers supporting the business and infrastructure
Understands the local regulatory and market requirement to ensure necessary to be undertaken in the production environment and the operation of it
Collaborates with the application community to ensure the on-boarding of the infrastructure observes the firm’s and regulatory standard for supportability
Produces regular metric dashboard reports to technology management on success of the above responsibilities

Mobility Infrastructure Support Resume Examples & Samples

Application Infrastructure Administration experience for mobile messaging products to include, but not limited to, Blackberry Enterprise Server (BES) and Good for Enterprise (GFE) Server
Experience working with Microsoft Windows Server Operating Systems
Basic understanding of Exchange 2010
Basic understanding of SMTP and MAPI protocols
Provide monitoring and troubleshooting Blackberry and GFE systems
Provide 24x7 on-call support for mobile messaging servers located in various regions across the globe
Responsible for Contingency of Business (COB) testing for BES and GFE in multiple sites annually
Responsible for resolving system failures, troubleshooting complex server and client side Blackberry and GFE issues
Work with vendors as needed to provide Root Cause Analysis (RCA), and short & long term resolutions
Ensure high availability and low mean time to resolution for mobile messaging servers

Active Directory Infrastructure Support Resume Examples & Samples

Demonstrated knowledge and skills operating Microsoft Active Directory in a large, complex organization
Demonstrated knowledge, skills and success in interfacing Microsoft Active Directory to other enterprise systems
Strong record of operational success managing Microsoft Active Directory services including outstanding uptime and throughput
Ability to work in fast-paced, team-oriented environment
Minimum of 4 years experience with Microsoft Windows system administration, including Active Directory
Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc)
Experience with System Scripting/Programming in support of Active Directory using one or more of the following : VB, C# or PowerShell
Experience with LDAP Protocol and reporting tools for Active Directory
Experience with 3rd party tools in support of a large Active Directory deployment

O&t-infrastructure & Support Resume Examples & Samples

5+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Expert level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Expert working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
Expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Expert knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
Expert knowledge of IPSLA probes, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
Expert knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
Any of following Industry Certifications are highly preferred*: a. Cisco Certified Network Professional (CCNP) b. Juniper Networks Certified Internet Specialist/Professional (JNCIS, JNCIP) c. Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3) *A commensurate knowledge base in absence of certification is acceptable
Language skills beyond English are a plus to work with various support in Asia/EMEA

Unix Infrastructure Support SME Resume Examples & Samples

Provide SME support for the global Unix Infra servers within HIAS
Develop & Maintain good working relationship with clients & managers
Management of Physical and Virtualized Environments
Implementation of new infrastructure
Decommission of old infrastructure
Work with & train L2 staff
Escalation of issues
Co-ordination & implementation of Changes that require single System and/or outages
Commission coordination of new Services/Hardware
Support COB Co-ordination for the STE and/or high critical application LDOMS, VMs
Responsibility for Documentation, covering PCM, General TASKS, and Support for RCSA for Solaris/Linux Frame environments
Liaise with internal customer groups to manage BAU service and project delivery
Liaise with internal controls and compliance groups as well as other Unix Systems Administration groups globally. This position reports to the L3 Unix Infrastructure global manager

IT Infrastructure Support Lead Resume Examples & Samples

Leads the EUCS team and ensure all Reported Incidents and Requests are closed within the SLA’s (30%)
Timely Escalations for Incidents ensuring closure within the SLA and Ensure customer is updated of any SLA voids (30%)
Allow Desktop team to focus on key desktop initiatives and enhancing core desktop skill sets (10%)
Optimize utilization of support engineers. (10%)
EUCS Service Improvement Initiatives (10%)
Stakeholder Management (10%)
Certifications: MCSE, MCSA and ITIL will be preferred
Microsoft MCP certified
ITIL certified and working knowledge
Information security concepts and application
Operations management
8 – 10 years of working experience in End User Support
3 – 5 years Team lead experience in Desktop Support
Experience in an IT desktop support role within an international bank predominantly supporting Microsoft Windows and Microsoft Office suite applications
Experience working in a global support environment, raising incidents in an incident management system (Service Now or similar)
Experience providing telephone support, preferably in a banking environment
In-depth knowledge of Microsoft Windows XP / 7 workstations
Experience working on Active Directory account management
Overview of TCP/IP protocol suite
In-depth knowledge of MS Office suite (including support for MS Outlook)
Fault analysis and resolution for Microsoft Office Suite
2nd line fault analysis and resolution of messaging issues related to Outlook, E-Vault, blackberry, office communicator and Live meeting
Knowledge of VPN and remote connectivity (Wireless, Broadband and 3G technologies)
Experience of Virtualization technology (VM, VDI support)
Experiencing of supporting Citrix environments
Laptop Encryption (Pointsec \ Safeboot)
Experience of Patch management and deployment
Experience of managing and supporting Anti-virus protection software (preferably SAV or SEP)
Working experience on Remote control software
Good analytical, problem solving skills
Understanding of ITIL Foundation
ITIL Incident, Problem and Change Management
Engagement with the respective Global teams and Third Party Suppliers for extended support and building new capabilities
Ensure Team spirit, morale of the team is kept well motivated with constant interaction
Provision of IT helpdesk service for BSS and Barclays employee and management of call records and incident alerting
MIS Reporting to measure the efficiency of IT Support
Communicate with End-users regular and take delivery feedbacks
Ensure Internal/External Escalations are followed for all Processes
Internal Audit on follow up and escalation of pending calls, if breaching SLA

Digital Infrastructure Support Services Analyst Resume Examples & Samples

Participate on multiple infrastructure & discretionary projects with Infrastructure, LOB business, and Project resources to communicate & gather Service Operations knowledge requirements to support Production environments. Evaluation of impact to the Service Operations Center for multiple simultaneous and complex projects. Responsible for creating knowledge objects (Incident models, process documentation, etc) and revising procedures when there are associated technical, operational or business changes. (45%)
Facilitation of Service Operations tool enhancements to improve incident time to repair, decrease customer impacts and increase proactive monitoring & forecasting. (20%)
Responsible for Service Operations process improvement recommendations for IT projects and Operations, harvesting lessons learned and best practices, and creating prioritized process improvements to enable the improvement of the overall process maturity. Responsible for the centralized, prioritized process improvement list and the process improvement scorecard (20%)
Work with the Monitoring, Technical Operations, Development & Service Operations teams to establish pro-active and/or re-active monitoring creation and ever greening of monitors scripts and profiles. (15%)
Minimum 5 years of relevant Information Technology experience
Minimum 3 years Incident Management or Service Operations experience
Demonstrated Project management experience
Strong experience with ITIL Continual Service Improvement key concepts (Deming, Seven Steps of Improvement, CSI Model, etc)
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls
Strong computer skills in microsoft office, powerpoint, excel (perience in analysis and presentation of data)
Ability to be proactive with an emphasis on continuous improvement of practices / processes
Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
Excellent influence, negotiation and presentation skills
Confluence WIKI experience a plus
Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously

Head of Service Infrastructure & Support Resume Examples & Samples

To develop and manage the lifecycle of the BBC Enterprise IT infrastructure
To gather, document, evaluate, prioritise and publish BBC Enterprise IT infrastructure and service requirements including KPI, SLA and OLA measurements and reporting
To publish Enterprise IT infrastructure and services roadmaps
To partner with other BBC Technology teams, such as Information Security, Architecture, Strategy and Delivery, ensuring all Enterprise IT infrastructure and services enable the implementation of BBC technology strategies
To take a leading role, as required, in key IT Service Management functions such as Incident, Change, Problem, Service and Release Management
To lead a team of specialist technologists responsible for specific areas of technology within the BBC Enterprise IT infrastructure and services portfolio

AM Tech-websphere Infrastructure Support Resume Examples & Samples

Strong working knowledge of WebSphere Application Server and IHS
Apache/Tomcat
WPS (Websphere Portal)
Experience with Web Services, XML
Enterprise Java Beans, design and implementations
Java Servlets and JSPs
Web based application development
Knowledge of Messaging and ETL technologies (WMQ, Qpid, Mule)
Database Knowledge (Oracle, SQLServer, etc.)
Heterogeneous operating systems (UNIX, Linux, Windows)
Candidate must be a good team player, have excellent verbal and written skills and have mentoring experience

Infrastructure Support Resume Examples & Samples

Management of server, network, network equipment and wired/wireless LAN
Support of LAN, and IT related device
Over 3 years experience in internal infrastructure support, such as Networks and Windows servers support, Networks monitoring software
Fluent in written and spoken English and Japanese
Experience in finance related industries

Infrastructure Support / Manager Resume Examples & Samples

Management of network, network equipment and wired/wireless LAN
Manage IT related hardware (Storage, Proxy server, MFP etc)
Support of LAN, P.O.S and IT related device
Liaise with global team and local vendor
Over 3 years experience in Networks and Windows servers support, Networks monitoring software
Over 3 years experience in retail and store system
High proficiency in PowerPoint, Excel, and Word

Data Analytics Infrastructure Support Section Manager Resume Examples & Samples

Have previous experience working supporting mission-critical IT Data Warehousing Infrastructure technologies
Have previous experience working in Enterprise Class Banking and Data Centre Class IT Support
Need to be available on an as-needed basis for emergency 7/24 coverage
Accountable for ensuring that service level agreements for system and application availability are met or exceeded,
Analyzes and reviews daily practices, processes, and documentation to ensure that all audit exposures and business requirements are dealt with and resolved
Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
Maintains an awareness and understanding of relevant industry trends, best IT practices and issues, and their potential impact, and formulate an appropriate direction, where required
As a key technical resource/advisor, you take a lead role in task forces in support of major and most critical LOB/enterprise initiatives
Partners with EI and CTD management to ensure effective development and execution of key deliverables that meet productivity, quality service and business plan goals
Verifies that all management type of administration is administered fairly, professionally, and in a timely manner
Verifies adherence to unit/departmental policies and procedures by all team members
Evaluates proposals and provides input to the capital plan and EI technology strategies
Key areas of focus include assessing costs, workload tracking, and resource management
Verifies cost effectiveness of all activities and continuously seeks productivity and cost reduction initiatives
Demonstrates Our Way values at all times
As the Data Analytics Infrastructure Support Manager, you/your team will be accountable ensuring Operational Excellence & uptime SLA availability for the Bank’s Data Warehousing services
Support & maintain operational wellness of the server (OS/hardware platforms – AIX, RH Linux, VMs, Netezza) and database (DB2, Netezza) eco-system (includes LOB applications, database associated storage connections, performance, back-ups, etc.)
Provide technical leadership and guidance for Data Warehousing Technologies
Lead efforts to investigate and identify innovative solutions to prevent service interruptions
Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
Optimize production environment capabilities leading to increased processing efficiencies
Maintains advanced knowledge of current IT industry standards and trends
Displays advanced knowledge of the T&O organization
Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
Possesses expert communication skills, both written and verbal
Demonstrates advanced people management and negotiation skills
Displays expert decision making and analytical skills
Is able to prioritize and manage time effectively
Is able to motivate and influence team members, establish priorities and set project direction
Illustrates advanced business acumen
Is self-motivated and goal-oriented
Possesses a university degree/college diploma in Computer Science or 5-10 years of equivalent work experience in Enterprise Class Banking and Data Centre Class IT Support
Strong “Customer Experience” skills
Demonstrates solid knowledge of Data Warehousing Infrastructure technologies

IT Infrastructure Support Section Manager Resume Examples & Samples

Have previous experience working supporting mission-critical call center technologies
Have previous people management experience
Need to be available on an as-needed basis for emergency 7/24 coverage
Accountable for ensuring that we service level agreements for system and application availability are met or exceeded,
Manages day-to-day leadership direction and coaching for all staff to ensure quality and maintaining a high level of productivity
Analyzes and reviews daily practices, processes, and documentation to ensure that all audit exposures and business requirements are dealt with and resolved
Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
Maintains an awareness and understanding of relevant industry trends, best IT practices and issues, and their potential impact, and formulate an appropriate direction, where required
As a key technical resource/advisor, you take a lead role in task forces in support of major and most critical LOB/enterprise initiatives
Partners with EI and CTD management to ensure effective development and execution of key deliverables that meet productivity, quality service and business plan goals
Verifies that all management type of administration is administered fairly, professionally, and in a timely manner
Verifies adherence to unit/departmental policies and procedures by all team members
Evaluates proposals and provides input to the capital plan and EI technology strategies
Evaluates fiscal financial plans and responsible for managing budget expenses
Key areas of focus include assessing costs, workload tracking, and resource management
Verifies cost effectiveness of all activities and continuously seeks productivity and cost reduction initiatives
Demonstrates Our Way values at all times
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
As the Call Centre Infrastructure Support Manager, you/your team will be accountable ensuring Operational Excellence & uptime SLA availability for the Bank’s Call Centre Infrastructure components
Lead, incent and motivate a support team of up to 10 specialized staff
Support & maintain operational wellness of the server (Windows OS/hardware) platform; and Call Centre technologies (Genesys, Verint, Aspect, ETALK, Optimizer, Symposium, IVR, Nice XEI, etc) eco-system (includes LOB applications, performance, back-ups, etc.)
Provide technical leadership and guidance for Call Centre Technologies
Lead efforts to investigate and identify innovative solutions to prevent service interruptions
Lead and Coordinate efforts to drive analysis and identification of problem investigation root cause
Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
Optimize production environment capabilities leading to increased processing efficiencies
Maintains the security and risk profile of the operating environment
Demonstrates expert technical knowledge of related IT technologies/EI platforms, and solid/advanced understanding of other EI platforms/technologies (e.g. Genesys, Verint, Windows OS, IVR, PBX, VOIP)
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment and 7+ years of management experience
Maintains advanced knowledge of current IT industry standards and trends
Displays advanced knowledge of the T&O organization
Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
Possesses expert communication skills, both written and verbal
Possesses advanced leadership skills
Possesses advanced facilitation and conflict management skills
Demonstrates advanced people management and negotiation skills
Displays expert decision making and analytical skills
Is able to prioritize and manage time effectively
Is able to motivate and influence team members, establish priorities and set project direction
Illustrates advanced business acumen
Is self-motivated and goal-oriented

Web / Infrastructure Support Resume Examples & Samples

Install, configure, maintain & troubleshoot internet access infrastructure of the NMCI. Bluecoat ProxySG | F5 Big-IP | Microsoft ISA2006
Read, understand, and follow detailed process documents
Create documentation for processes and solutions
Fluent in basics of TCP/IP network connectivity and troubleshooting
Knowledgeable in WIN2003 / WIN2008 Active-Directory administration & troubleshooting
Knowledgeable in client(WIN7) configuration & troubleshooting
This position requires the candidate to have a Security clearance or the ability to obtain and must be 8570 compliant
CompTIA Security + | Microsoft | Bluecoat | F5
WIN7ent clients
Bluecoat ProxySG v5.4.x.x / v6.x, ProxyAV v3.x
F5 Big-IP
IIS6.x, IIS7.5
ISA2006

Infrastructure Support Resume Examples & Samples

3+ years of related work experience
Bachelor's Degree in Computer Science
Working technical knowledge of network and PC operating systems, including [Win Server 2003, Win Server 2008, Win 7]
Extensive application support experience with [Exchange, VMWare, ARCserve]
Working technical knowledge of current network hardware, protocols, and standards, including [DHCP, NTP, DNS, Active Directory]
Hands-on hardware troubleshooting experience
Knowledge of applicable data privacy practices and laws
Solid analytical and problem-solving abilities
Highly organized
MCITP, MCSE, or any other relevant certification

Infrastructure Support Resume Examples & Samples

Feels comfortable working with user interfaces where simplicity for a user is a key success factor
Participates in design reviews and provide input to design recommendations
Review existing applications to determine how key data can be gathered for mission critical reporting
Develop, code and deploy high profile metrics which monitor and support the environment
Responsible for ensuring the applications work with browsers our end-users use, not what’s available
Participate in code reviews and ensures that all solutions are aligned to predefined design specifications
Identify and troubleshoot application code-related issues
A well-rounded professional who can connect the dots between business-needs, innovation and good design
A self-starter who can effectively balance and prioritize multiple projects concurrently
Feels comfortable in connecting a presentation-tier model to a services-based architecture
A subject-matter expert in cross-browser/cross-platform development, testing and problem resolutions
Minimum 2-3 years of hands on software development in professional environment
Minimum 2 years experience as a key, hands-on HTML, CSS, JavaScript developer on a front-end team
Proficient with SQL Server Reporting, SQL Server Databases, Oracle Databases
Familiar with UNIX
Adheres to coding standards, procedures and techniques contributing to the technical code base including any required documentation
Excellent analytical, organizational and problem-solving skills coupled with a strong work ethic
Comfortable working with network administrators to solve web application issues in development and production environments
Bachelor or Master's degree in Engineering, Computer science or equivalent with relevant experience
Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are a plus
Possesses an understanding of client-side and back-end code integration including best practices. Experience with JSF, JSP, Struts, Spring MVC is a plus
The candidate should have at least 4 years as a key, hands-on HTML, CSS, JavaScript developer on a front-end team. Samples of work are a plus

Infrastructure Support Team Coordination Resume Examples & Samples

Responsible for ensuring all new products, services and tools are implemented in a controlled manner confirming all requirements of Infrastructure Support are met prior to service go live date
Act as a champion for Operations process relating to new service adoption ensuring that defined process and procedure is being followed acting as an interface into other teams
Develop & maintain relationships across Service Delivery and IT Operations
Work with IS Coordination Lead to further define and develop knowledge standards and best practice to be utilized across Infrastructure Support
Enforcing knowledge standards and best practice across the IS coordination team
Work with contacts in all IS teams to develop and understand reporting needs
Develop meaningful and informative reports which provide an insight in to the teams workload and performance
Undertake analysis of reports generated and provide insightful commentary on key trends identified
Work with IS leads in all areas to define quality standards
Providing reporting information to allow quality review to be undertaken
Enable standardization of processes and working practices across IS
Drive consistency in service delivery by supporting one unified operation model across IS
Drive automation activities to ensure the Infrastructure Support team is operating as efficiently as possible

Entry Level Analytics Database Infrastructure Support Resume Examples & Samples

Recommends system options to meet requirements using existing solution set
Assesses interdependencies of components to integrate effective solutions
Implements and optimizes interdependent changes for components of a solution using defined processes
Uses multiple tools for systems engineering of solutions
Troubleshoots and resolves complex support issues

Senior Manager Integration Collections Infrastructure Support Resume Examples & Samples

Application Development – Provide Support in Define and confirm technical requirements; guide vendor application developers, design and manage the development of complex program modules from general specifications
Roadmap Support - Engage with business and product teams to collaboratively position the product portfolio for the future
Demand Management – Partner with the business to proactively anticipate, prioritize, and integrate new project requests. Work with the business to prioritize new or competing IT demands and set delivery standards
Project Management – Manage technology projects efficiently and effectively by thoughtfully considering the factors of approach/integration, scope, time, cost, quality, people, communications, risks, and procurement. Ensure that projects stay on schedule and budget by managing scope/risks and minimizing rework
IT Operations – Provide Business operations support, execute quality assurance testing, and develop operations capacity plans. Provide a voice to business needs; liaise/interface with all technology vendors (e.g. Dialer, business operations)
IT Innovation – Maintain uniform and current Collection practices. Advise on IT concepts and foster IT innovation. Facilitate the design, installation, modification, and operation of information systems initiatives
Support large-scale, complex projects often involving multiple internal and external constituents and matrix partners. The incumbent is expected to function independently in the role of Senior Manager, facilitating the integration of assigned departments/areas. An understanding of the challenges facing an integration and ability to facilitate team building is a requirement
Accountable party for defining, planning, orchestrating, and delivering assigned strategic projects, including all business, operational and IT deliverables
Build strong relationships with functional areas and promote communications between Collection, Credit Risk Management, Systems, Human Resources, Products, and Marketing. Ensure that collections projects receive sufficient attention and, where necessary, escalate issues to steering committee and sponsor so that needs are met and discrepancies are resolved
Ensures end results are of the highest calibre with a clearly articulated scope and quantifiable business benefits. Ensures there is clear linkage between the business vision/context and the project scope and objectives. Ensures mechanisms to measure benefits are set up in the project
Demonstrated in-depth understanding of relevant and up-to-date technologies (including .NET framework), applications and platforms; experience solving business problems using these technologies from an application development perspective
Ability to translate functional requirements and design specifications into technical specifications and effectively communicate verbally and in written form
Demonstrated analytical mindset with ability to troubleshoot and creatively solve business and technical problems
Ability to meet development scope, schedule and budget commitments
Ability to develop and maintain strong, effective relationships, working collaboratively and effectively across the organization and its solution partners
Serve as a key technical resource
Demonstrate strong communication skills, written and verbal, as well as highly-developed cultural sensitivity in order to operate effectively across cultural and language differences
Ability to exercise a high degree of discretion and judgement to establish effective project plans and determine work priorities
Working knowledge of retail credit products, consumer credit lifecycle, credit and collections environment
Expert knowledge of call centre management and best practices, collections and recovery systems (Debt Manager, Predictive Dialer, Placements Plus) and processes
Expert knowledge of MS applications (Work, Excel, Project, Access, PowerPoint)
Financial analysis, cost-benefit, NPV, IRR, payback
Advanced knowledge of business analysis / project management methodologies
5+ years’ retail banking experience

L Dcis Platform Infrastructure Support Resume Examples & Samples

Coordinate with users to ensure that optimum service is provided to the business
Implement system related procedures in compliance with ISO9000, ISO27001 and ISO20000 standards
Participate in compliance or audit related on platform
Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
Perform support activities related to audit and compliance requirements
Actively participate in the development of new service offerings and capabilities
Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
Assist customers with the planning and design of system architecture
Interface and work closely with Project Managers on project implementations; coordinate project plans and activities with user and technology management
Root cause and failure analysis to resolve systems problems
Identify, document and eliminate all non-supported software
Produce a plan for upgrading and/or replacing the non-supported hardware and software
Prior experience managing systems for High-Availability and Disaster Recovery
Automate common manual tasks and processes
Ensure compliance of server infrastructure with Citibank policies
Subject matter expert in cloud/virtualized consulting solution offerings
Perform site COB drill and participate in application COB drill to meet the business COB requirement
Working with in-country System Administrators to ensure all servers are meeting global Citi standards
Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
Minimum of 5+ years experience on systems Windows/UNIX/FRAME(P-series, Solaris) administration
Years of hands-on experience in operating, and administering Windows/UNIX/FRAME(P-series, Solaris)
Experience on IIS Web Server administration
Experience on supporting Microsoft Clustering, configured in high availability environment
Scripting capabilities for automation of system administration task
Experience on Operating systems performance, tuning, and enhancements
Experience on Windows Security updates and patch management
Experience with planning and identifying Disaster Recovery plans
Knowledge of Infrastructure software PowerPath, Veritas foundation Agent, Netbackup, ITM, Mcafee, File transfer software VIO, LDOM, UNIX (AIX/LINUX), (Tectia, NDM), capacity tools(Perceiver), Citrix, Messaging, etc
Experience with transferring applications to a cloud/virtualized environment is an advantage
Knowledge on ITIL processes; for example Change, Incident & Problem management
Strong communication skills and a team player
Ability to learn quickly and incorporate new knowledge in the rapidly evolving infrastructure

IT Infrastructure Support Resume Examples & Samples

First-line infrastructure support and administration – Covering Servers / Storage / Network / Firewall / PBX / Turrets / Voice recorder, etc
On-site IT desktop, end-user and application support
Data Center Management
Disaster Recovery system and site management
Maintenance vendor contract and renewal and billing
Procurement of IT equipment
Coordination of IT-related projects
Production release management
Coordination of system enhancements with IT streams and local vendors
Interface with exchanges and regulators on IT solutions and audits
Ensure the IT systems comply with the regulatory and UBS policies
Create and maintain localized IT documents
Batch cycle and regular tape backup operation

Information Technology Infrastructure Support Specialist Resume Examples & Samples

Provide third-party account management with CSC, UTC Network Services and other external vendors to maximize Otis interest and deliver projects on time and below budget
Coordinate server refresh projects for Otis North America removing off support operating systems
Monitor LAN/WAN usage, identifying bandwidth issues and working with UTC and the customer to implement upgrades or removing constraints
Actively participate in acquisitions of new business, office moves, relocations making recommendations and coordinating network and other resources as required
Assist Central America and South America countries to provide oversight and support for server, network, patching and security services
Provide active directory domain administration support for new active directory consolidation projects
Monitor and maintain Group Policy Objects and see to it they are implemented in out of scope countries
Assist management with security audits in preparation for internal controls reviews or internal audits
Monitor patch deployment and validate security compliance for North and South America

Infrastructure Support Global Lead Resume Examples & Samples

Directs the high quality service delivery by regional teams of all assigned incidents and ascertains appropriately aligned staff resources and adherence to performance standards to meet KPI’s, OLA’s and overall adherence to GCSM processes, IT operational readiness and EY’s compliance directives
Directs the 24/7 operating time frame for Infrastructure Support to manage and maintain operational readiness of the GIS Infrastructure and aligned services
Directs the technical coordination for PxSx incident management and the quality management reviews for all incidents to manage and evaluate appropriate reporting and remediation activities undertaken by the team
Drives process alignment and technical leadership by evaluating GCSM adherence to established processes, creating (as needed) and implementing process improvement plans to train the teams and direct automation efforts as identified
Oversees and manages the identification and compilation of Key Performance Indicators (KPI) and other metrics to manage an ongoing review of all actions by the team. Oversees same to identify trends and areas of improvement in issue resolution and to maintain the service quality standards for GCSM services in a specific region or for Infrastructure Support as a whole
Directs the review of the team’s activities for adherence to components of the Operational Level Agreements (OLA) and Service Level Agreements (SLA) to maintain the service standards and remediation timeframes expected of GCSM by IT and EY businesses
Directs the review and the necessity for improvements to the shift left process which expedites and re-assigns incidents to Level 1 and 2 technicians. Directs that any re-assignment in a shift left provides solutions to incidents in the expected more efficient span of time. Ascertains the appropriate submission and retrieval of incident with IT resources to maintain timely and efficient solution by Infrastructure Support and its collaboration with other IT teams
Manages the use of industry standards such as Information Technology Infrastructure Library (ITIL) to evaluate all actions and efforts for continuity or best practices and identify opportunities for improvement within incident resolutions. Guides staff in the proper use of the framework for incident analysis, problem resolution, change identification and knowledge sharing
Directs and validates opportunities for automation and best practices as well as agrees global standards in directives to maintain a single cohesive structure and cross regional coordination by Infrastructure Support in incident remediation and control
Directs the ongoing review of the high quality service readiness model to validate that all new products, services and tools are implemented in a controlled, efficient manner and that all requirements of IS services have been successfully met prior to a service’s “go live” date
Directs the creation and monitoring of IS service readiness transition plans for new products, services and system enhancements to validate that required tasks and activities have been successfully completed to enable the smooth transition from project to operational support within the actual production environment
Directs the teams on high level Enterprise projects and related activities from the Program Management Office (PMO) that have been transitioned to GCSM for technical support by Infrastructure Support
Directs the establishment and ongoing review of existing KPI’s and other metrics aligned to the service readiness model to measure and monitor overall effectiveness of the service readiness model and drive continued improvements and production stability and/or end user satisfaction
Directs efficiency and effectiveness of the team’s efforts through remediation, documentation and the implementation of changes as required
Provides the highest level of thought leadership in EY’s businesses and services as well as industry standards such as Information Technology Infrastructure Library (ITIL)
Directs collaboration and knowledge sharing across IT teams and EY in general to promote operational excellence and to challenge current practices or to contribute new data and insights into best practices
Oversees standardization of processes across IS through the use of the IS Knowledge Management roadmap including ITIL’s Knowledge Strategy, Remediation Processes as well as the team’s Roles and Responsibilities
Promotes knowledge standards and best practice across the IS team leveraging shared EY communication resources including SharePoint. Mandates the update and review of Operations Manuals and Production Support Procedure (PSP) so that the correct level of technical information is captured, appropriate scripts distributed and knowledge sharing provided to support new applications and services in IT
Acts in accordance with government and other specific regulations and procedures on such matters as the protection of privacy for an individual and specific directives on confidentiality in staff management aligned to each country in which managed staff are or will be domiciled as well as EY’s mandates with regards to managing people across nations
Provides coaching on performance to achieve success, maintain compliance with adopted standards and directs improvements.to maintain the regional team’s effectiveness in service delivery aligned to the global model
Maintains advanced interpersonal and collaborative skills to engage strategically with peers and other senior executives of the firm, in cross business discussions to build and maintain a solid network for effective teamwork and knowledge sharing. Uses these communication skills to challenge insightfully, to direct improvements and remediation to processes, propose credible options as solutions, and position GCSM’s role in quality technical service management and IT’s infrastructure business support
Projects well-defined consultative skill to conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management
Maintains a broad knowledge of the regional and global infrastructures, application technology and IT’s overall technical operating environment to support proper recognition and impact of service issues and to position improvement opportunities as part of GCSM’s technical support
Possesses the proper time and incident management disciplines to direct and influence improvement initiatives and drive aligned activities throughout the incident life cycle
Possesses an advanced knowledge in Major Incident Management and specifically the Priority and Severity (PxSX) criteria to recognize the impact and aligned criteria to scale an Incident up to and including P1S1’s (Major Incidents). Recognizes where criteria is met and leadership escalation is needed
Manifests a strong analytical and problem solving ability to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to drive GCSM related decisions that are both financially sound and operationally feasible
Adapts communication style to the style of others. Develops rapport and remains calm under pressure. Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization utilizing advanced oral and written English communication skills
Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, and Change processes and improvements. Supports the team in ITIL familiarity and/or certification for staff as needed or necessary
Builds and manages the team by delegating work effectively and by using appropriate resources, sound planning and with the ability to train & coach staff in technical processes and practices
Maintains an awareness of country specific directives and government regulations government on privacy and other directives on confidentiality in staff management aligned to each country in which managed staff are or will be domiciled as well as EY’s mandates with regards to managing people across nations
Resolves team conflicts with a proven aptitude to implement & communicate difficult decisions as well as provide individual or team mentoring as appropriate
Approximately 10 to 12 years working in a management position within Information Technology in a global firm
Over 3 years’ experience of ITIL Major Incident Management and co-ordination in a large organization

Regional Lead-infrastructure Support Resume Examples & Samples

Directs the highest quality service deliverables in 24/7 time frame by Infrastructure Support for an assigned region
Oversees incidents and other activities for appropriate regional staff resourcing, service quality, knowledge sharing and reporting aligned to agreed performance standards from the business, GCSM processes, IT operational readiness and EY’s compliance directives
Directs the identification and compilation of Key Performance Indicators (KPI) and other metrics managed to guide the review all actions by the team
Oversees the review of the team’s activities for adherence to components of the Operational Level Agreements (OLA) and Service Level Agreements (SLA) to maintain the service standards expected of GCSM by IT and EY businesses
Directs improvements to the shift left process aligning the submissions and retrieval of issues with IT resources to maintain timely and efficient solution by the team’s assigned participation in issues
Directs PxSx incident management, managing both the remediation of all levels of priority and severity in issues assigned to the teams as well as overseeing quality management reviews of the steps taken to solution issues
Guides and directs the use of industry standards such as Information Technology Infrastructure Library (ITIL) to evaluate all actions and efforts for continuity or best practices and identify opportunities for improvement within incident resolutions
Acts as the highest point of escalation and decision within the region on complex and time critical technical issues to guide technical triage and resolution steps
Directs or manages the technical resources needed in the region to implement corrective actions and expedite service restoration activities by the team, IT partners and external vendor
Provides appropriate guidance and direction for metrics reporting to identify trends and areas of improvement, improve issue resolution and maintain the service quality standards for GCSM services in the region or for Infrastructure Support as a whole
Partners with peers across other GCSM aligned regions to identify opportunities for automation and to share best practices as well as agree global standards in directives to maintain a single global cohesive structure and cross regional efforts in incident remediation and control
Directs as a thought leader, the Infrastructure Support teams’ adherence to established processes and manages the implementation of process improvement plans such as automation deemed required to drive efficiency
Provides input and insight as required in meetings and presentations that require representation by Infrastructure Support leads within a region
Partners as a stakeholder or assists as a management resource to Infrastructure Support’s Coordination team on high level Enterprise projects from the Program Management Office (PMO) that have been transitioned to GCSM for technical support
Directs knowledge activities such as training requirements at operational level or remediating inconsistencies in process, knowledge, execution within shift and across shifts as required
Manages direct reports and other members of staff to the highest level of performance, selects staff for hiring, reviews and directs the alignment of responsibilities, country specific procedures and objectives to the member of staff’s abilities as well as to deliver quality services 24/7
Maintains advanced interpersonal and collaborative skills to engage strategically with peers and other senior executives of the firm, in cross business discussions to build and maintain a solid network for effective teamwork and knowledge sharing. Uses these communication skills to challenge insightfully, to direct improvements and remediation to processes, guide the team in their propose credible options as solutions, and position GCSM’s role in quality technical service management and IT’s infrastructure business support
Projects advanced consultative skills to guide or conduct effective questioning to break down complex issues into core elements, formulate or collaborate to derive appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management
Maintains an advanced knowledge of the region’s infrastructure, application technology and IT’s overall global technical operating environment to direct the proper recognition and understand fully the impact of service issues and to position improvement opportunities as part of GCSM’s technical support
Possesses an advanced time and incident management disciplines to direct and manage improvement initiatives and aligned activities throughout the incident life cycle
Possesses the highest level of advanced knowledge in Major Incident Management and specifically the Priority and Severity (PxSX) criteria to recognize the impact and aligned criteria to scale an Incident up to and including P1S1’s (Major Incidents). Recognizes where criteria is met and leadership escalation or escalation to other teams is needed
Manifests the strongest analytical and problem solving ability to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to direct GCSM related decisions that are both financially sound and operationally feasible
Adapts communication style to the style of others. Develops rapport and remains calm under pressure. Builds strong relationships across all levels of a matrixed, geographically and culturally dispersed organization. Uses all aspects of Emotional Intelligence to navigate the interactions and complexities of EY’s business environment through advanced oral and written English communication skills
Possesses a solid working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes and to recognize areas identified for improvements within the Event Monitoring processes Supports the team in ITIL familiarity and/or certification for select members of staff as needed or necessary
Directs the leadership within the team to delegate work effectively. Uses or guides appropriate resources and sound planning. Possesses the ability to train & coach staff in technical processes and practices. Resolves team conflicts with a proven aptitude to implement & communicate difficult decisions as well as provide individual or team mentoring as appropriate
Over 5 years’ experience of ITIL Major Incident Management and co-ordination in a large organization

Infrastructure Support Specialist Resume Examples & Samples

Must be able to support Windows, work on network design, and have a comprehensive understand of IT support processes
Capable communicator in both Japanese and English
Holds one or more of the following: Cisco Certification, PMP, or ITIL

Infrastructure Support Specialist Resume Examples & Samples

VMWare View
SCCM
Casper
AppSense
SAP
Monitoring technologies (e.g SCOM, Airwatch or other)

Infrastructure Support Manager Resume Examples & Samples

Develops and maintains effective relationships with customers
Leads the design and installation of identified solutions including project management and team leadership
Provides leadership, technical assistance, and guidance with request for proposals, benchmark studies, bid specifications, and solution development
Consults with customers regularly to identify needs and develop and implement proposals
Provides work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work, efficiency, and economy
Reviews and analyzes reports, records, and directives, and confers with executive management to obtain necessary data required for planning activities
Prepares reports on department activities for executive management
Strong Windows 2003/ 2008 and Unix understanding
2-3 years of supervisory experience preferred
Bachelor’s degree, technical training, or equivalent combination of education and experience
BPI and Six Sigma preferred
ITIL experience or certifications desired

Data Base Infrastructure Support Resume Examples & Samples

Execute the global roadmaps, procedures and best practices in the LATAM Database estate
Execute and Enforce policies and standards within the Region
Develop relationships with key internal/external customers to identify emerging needs
Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring estate-wide incidents
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate estate-wide changes
Manage technical deliverables for estate and internal technical projects to high quality of standards
Maintain internal infrastructure used for monitoring and metric dissemination
3-5 Years’ experience in Database support
Certification(s) in platform technology a Plus
English/Spanish Oral and written skills
Presentation skills that can influence the target audience and motivate to action
Ability to effectively mentor engineers
Efficient performance and tuning skills
Systems analysis and design, understanding of business, excellent communication skills, ability to break things down into terms understandable to non-technical individuals
Senior technical skills on applicable platform(s)
7+ yrs

Data Base Infrastructure Support Expert Resume Examples & Samples

Provide database support for complex infrastructure builds on new projects, migrations, and re-platforming
Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
Identify recovery scenarios and execute on the most efficient in order to recovery from physical and logical corruptions with minimal data loss
Design, support, and troubleshoot complex logical database replication solutions
Maintain optimal database configuration while providing proactive change and capacity impact analysis
Coordinate corrective action and root cause analysis for major incidents
Provide development and design assistance to development and other application support teams
Drive critical incident calls while driving others, including non-DBAs, to incident resolution
Coordinate, plan and/or deploy major project initiatives while acting as an advocate and technical expert for internal customers
Tune complex database environment for optimal operation
Provide support for Oracle RAC and GRID environments
7+ years of experience in a similar position

Interim Infrastructure Support Technician Resume Examples & Samples

Bachelor's degree in Computer Science, IT or related field, or equivalent work experience
Five plus years of experience in Servicedesk or infrastructure environments utilising Wintel
Strong problem solving and analytical reasoning skills
Strong Customer Service ethos and can-do approach

Data Base Infrastructure Support Oracle Expert Resume Examples & Samples

Provide database support for complex infrastructure builds on new projects, migrations, and re-platforming
Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
Identify recovery scenarios and execute on the most efficient in order to recovery from physical and logical corruptions with minimal data loss
Design, support, and troubleshoot complex logical database replication solutions
Maintain optimal database configuration while providing proactive change and capacity impact analysis
Coordinate corrective action and root cause analysis for major incidents
Provide development and design assistance to development and other application support teams
Drive critical incident calls while driving others, including non-DBAs, to incident resolution
Coordinate, plan and/or deploy major project initiatives while acting as an advocate and technical expert for internal customers
Tune complex database environment for optimal operation
Provide support for Oracle RAC and GRID environments
7+ years of experience in a similar position

Infrastructure Support Technician Resume Examples & Samples

Provide support for both Mac and PC
Install/configure new printers via IP address and within Active Directory
Connect PC and Macintosh systems to ModCloth’s wireless network
Deploy machines for new users using imaging technologies
Manage inventory of all technology equipment in the Modcloth San Francisco office
Deploy desk phones for new employees (with assistance of ModCloth IT team)
Create and maintain network and telecom documentation specific to office
Install and configure webcams and audio headsets for use with Skype
Setup conference room A/V equipment (Projectors etc…)
Excellent ability to follow directions and scripted procedures
Perform basic hardware repairs and upgrades to mac and PC systems
Mandatory participation in 24x7 on-call rotation approximately every 6 weeks

Critical Infrastructure Support Specialist Resume Examples & Samples

Bachelor’s Degree in STEM (Science, Technology, Engineering or Math) from an accredited college or university (OR an Associate's Degree with a minimum of 2 years of technical experience OR a High School Degree / GED with a minimum of 4 years of technical experience)
Electrical or Mechanical training course certification or on the job experience or comparable military experience
Training or experience in the adoption or execution of the ongoing operational rigor associated with NERC (North American Electric Reliability Corp)& CIP compliant processes and operations
MS Office: Word, Excel, PowerPoint & Outlook, basic to moderate skill level
Excellent communication skills, both verbally and in written form
Ability to work well in team setting
Ability to interface effectively with diverse teams of personnel
Training or experience with the maintenance or operations of power generation equipment or transmission and distribution infrastructure
Certified technician or specialist in dealing with wind turbines
Previous experience with Security Information & Event Management (SIEM) software
Previous experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems
Distinctive ability to execute technical processes
Strong customer service focus and desire for continual improvement
Ability to take decisions and to adopt responsibility
Strong quality awareness and ability to identify future failures, defects and problems
Experience to working with multicultural teams
Strong team player- structured work methods and analytical skills
High flexibility and motivation to succeed
Strong communication and leadership skills with ability to clearly communicate issues and resolution to both a technical and non-technical audience
Knowledge and/or experience with the configuration and system’s tasks associated with the Microsoft Operating System Servers
Knowledge of Microsoft SQL and VBA in order to assist in development of in house automation tools
Knowledge of general network communications / IT systems (LAN's, WAN's, etc) and troubleshooting tools

Infrastructure Support Technical Expert Resume Examples & Samples

Act in a consultative role for the company’s markets and work directly with market’s technical counterparts to identify specific requirements and design custom solutions within the DSU Service Offering Portfolio to meet functional requirements
Support the company’s markets in designing solutions from DSU suppliers in a managed competition environment following states of art, RFQ/RFP process in the best interest of the company
Coordinate the delivery of the designed and purchased solution to the company’s markets ensuring those meet Digital Asset Hosting standards and transition of the solution to sustain and operational teams
Be responsible for the End-To-End solution in terms of design, implementation, definition of operational processes and owning the operational documentation as well as tools used by the operational team
Drive renovation, improvement initiatives and innovations for the digital infrastructure
Be responsible for the project management in the infrastructure area, collaborate with the suppliers as well as DSU teams to eliminate root causes
Internally, the Hosting solution Specialist is the company’s markets’ interface for DSU suppliers and the operational staff across the organisation

Infrastructure Support Specialist Resume Examples & Samples

Provide technical support and maintenance for existing .NET Credentialing System deployed on client infrastructure
Provide technical support to work on all application tiers as well as all supporting infrastructure
Collaborate with internal team to develop best solution for given requirement, budget and time constraint
Knowledge of XID badge printers
Experience with QFLOW, TSC AIS and UTC Picture Perfect
Experience with Informix database software

IT Manager, Infrastructure Support Resume Examples & Samples

Work with the system Architects to develop the 3-5 year target vision and develop into 6-18 month projects for engineering staff
Collaborate with management and customers to determine service level definitions and OLA’s
Develop customer focused metrics that demonstrate adherence to OLA’s and business value of service
Engage key customers to understand their business direction merging together with the technology capabilities
Write business cases for new technologies to solve business problems or technology upgrades of current software
Establish and maintain staffing level based on business need
Manage departmental budgets
Manage technology products, accountable to stay abreast with the roadmap for each product, understanding licensing options and costs, manage/implement security concerns/updates
Five years IT professional experience with progression through technical and analyst, or equivalent, levels to management
2 years SQL server experience as database administrator, developer, or manager
Experience developing and presenting business cases for technology projects or purchases
Demonstrated and highly developed leadership, communication and presentations skills
ITIL experience or certification
Experience managing or leading technology projects
5 years experience working within information technology
Demonstrated people leadership skills
Proven experience aligning planning and design as it relates to in-scope technologies
LI-SK

Webfocus Infrastructure Support Specialist Resume Examples & Samples

Assists in designing the overall WebFOCUS business intelligence solution, incorporating WebFOCUS components along with enterprise architecture building blocks, in order to deliver a robust architecture which meets enterprise stakeholder requirements
Assists in the development of the WebFOCUS architecture roadmap comprising a multi-year strategy for product upgrades as well as a migration strategies for existing applications
Works with cross-functional teams to acquire the necessary hardware, middleware and network to support WebFOCUS and the high availability, scalability and performance requirements of the solution
Responsible for installing, configuring, upgrading and maintaining the enterprise WebFOCUS BI solution (8.009, 8.1x) in support of stakeholder requirements
Assists in researching technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards
Assists in developing automation in order to monitor and alert the WebFOCUS infrastructure team when issues arise
Assists application teams in acquiring usage and performance metrics through Resource Analyzer and other tools in order for application owners and infrastructure teams to fine-tune infrastructure and application components
Participates in the application design process working with stakeholders to choose the correct mix of WebFOCUS BI products in order to satisfy stakeholder requirements
Works with project stakeholders to turn their business intelligence vision into reality by configuring the correct mix of WebFOCUS BI products and providing a high level of support and guidance throughout the application lifecycle
Performs WebFOCUS migrations, upgrades, patches and service pack implementations in all environments
Works with information security, server vulnerability management and governance teams to address OS, middleware and application layer issues
Works with Information Builders Premium support opening cases to remediate discovered product issues or requesting desired product enhancements
Supports the WebFOCUS enterprise BI solution by participating as a team member in the 24x7, 365 day a year on-call rotation as well as answering questions and investigating issues sent through the WebFOCUS shared mailbox
At least 7 years’ experience with BI applications; decision support systems, query and reporting, online analytical processing, statistical analysis, forecasting, and data mining
At least 5 years’ experience with tools, facilities and techniques for managing and administering data
At least 9 years’ experience within a total information technology (IT) environment
Server Installation and Configuration
Server Monitoring and Administration
Security Experience including Single sign-on
Web and Application Server Experience
Familiarity and Understanding of DBMS's
Basic Understanding of WebFOCUS, HTML, JavaScript, JAVA, .NET
Working knowledge of Windows and Linux operating systems
Demonstrated experience in working on large projects or small teams
Experience in the Financial and banking industry a plus
Hardware infrastructure
Release management
IT server management (ITSM)
IT systems management
INFO security management
Software distribution

Market Data & Infrastructure Support Resume Examples & Samples

Maintain high frequency market data infrastructure globally. Includes
Linux, Unix, MS Windows system administration and networking
Light Scripting Abilities (Perl, Python, Bash, SQL, etc)

IT Infrastructure Support Specialist Resume Examples & Samples

Bachelor’s degree in computer science or an engineering discipline (Chemical, Mechanical, or Electrical), or equivalent work experience
Fluent communication skills in English - verbal and written
Good interpersonal and teamwork skills
Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice)
Willingness to work outside of normal business hours and at weekends if required to provide support for IT changes and projects
Willingness and ability to travel 25%-50% of time
Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities
Microsoft certification MCSE
Good hands-on capbility
Familiarity with industrial control system a plus
ISA ISA99/IEC 62443 Cybersecurity Fundamentals Specialist Certificate a plus
Cisco certifications a plus (CCNA, CCNP etc.)

Site Infrastructure Support Zone Manager Resume Examples & Samples

Leading a team of Site Infrastructure Support analysts, and possibly Zone Supervisors, including day-to-day management, performance reviews and counseling, career development planning, regular staff meetings and 1 on 1 meetings. Team members may be in the same site or different sites within the North American Region
Drive for results to meet and exceed expectations, while understanding that Customer Service is of utmost importance
Oversees the provisioning of timely, reliable and cost effective support at all locations within their Zone
Serves as the escalation point of contact for site infrastructure support for sites within their Zone
May lead medium to large size application, infrastructure and OpEx initiatives as needed related to site infrastructure within their Zone or small to medium size within the Region
Bachelor’s degree from an accredited institution is required
Minimum 8 years of experience in IT service delivery is required
Minimum 4 years of management experience is required
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Must reside within a 50 mile radius of Irvine, CA or Los Angeles, CA; no relocation benefit offered
ITSM knowledge and experience - ITIL certification preferred
Ability to manage a remote, virtual team
Management experience within a large global company, similar in size and complexity to Eaton
Experience with senior leadership interactions - IT & customer
Project management knowledge and experience are desirable
Makes good decisions based upon analysis, experience, global and cultural factors, and judgment
Sees the big picture and ensures alignment of own team’s work with Eaton’s overall strategies and long-term success—ensures the team knows the right things to be working on (or not working on), based on this alignment
Builds Organizational Capability by engaging, developing, motivating and accurately assessing others
Personally demonstrates the Eaton Values & Philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
Effectively interacts with others, establishing open, candid and trusting relationships

Intermediate Infrastructure Support TS Resume Examples & Samples

Ensures the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices
Performs periodic and on-demand system audits and vulnerability assessments, including user accounts, application access, file system and external Web integrity scans to determine compliance
Prepares incident reports of analysis methodology and results
Will have excellent oral and written skills creating programmatic documentation; standard operating procedures and granular process checklists
Will conduct special projects by request
Test; implement; deploy; maintain; and administer the infrastructure systems which are required to effectively manage the CND-SP network and resources
This may include; but is not limited to routers; firewalls; intrusion detection/prevention systems; and other CND tools as deployed within the NE or enclave -
Job may require evening and weekend work during major network defense incidents; may include travel and temporary duty depending on position advertised 3 years network defense/information assurance experience
2-5 years of related experience in data security administration

Senior Cnd-sp Infrastructure Support TS Resume Examples & Samples

Serves as liaison with clients, participating in meetings to ensure client needs are met
Maintains current knowledge of relevant technology as assigned
Primarily Responsible Maintaining, Configuring and Troubleshooting Linux based appliances and servers
The following systems are primarily supported: a. HBSS
DoD 8570 IAT III and CND-IS
Requires Active TS/SCI Security Clearance
Must be willing to take the CI polygraph

Intermediate Cnd-sp Infrastructure Support Resume Examples & Samples

Assists with implementation of counter-measures or mitigating controls
Ensures the integrity and protection of networks; systems; and applications by technical enforcement of organizational security policies; through monitoring of vulnerability scanning devices
Performs periodic and on-demand system audits and vulnerability assessments; including user accounts; application access; file system and external Web integrity scans to determine compliance

Infrastructure Support Technician Resume Examples & Samples

Undertaking ad-hoc requests and tasking as and when required
Providing assistance to senior engineers as required (which may include out of hours work and travel)
Demonstrable methodical problem solving and excellent analytical skills
Be self-motivated and able to work alone as well as part of a team
Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
An good understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
Ability and willingness to travel including staying away from home for up to one week at a time
Two years prior technical (IT) exposure/experience highly favorable, preferably in an operational environment
Previous experience in a highly dynamic and fluid environment with a high degree of customer service
Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems

Senior Infrastructure Support Specialist Resume Examples & Samples

Hands-on technical support, with KPI's based on calls answered, issues resolved
Write online knowledge base technical briefs on complex technical issues and review other technical engineer's articles
Lead less-experienced engineers to work with more complex support cases
Management experience would be a very big plus
Excellent client interaction skills, aggressive in gathering information from clients to achieve success
2 years proven ability to work with virtualization technology in an enterprise environment
Client-focused work ethic

Infrastructure Support Resume Examples & Samples

Windows 2003/8/12
SCCM 2007/12
PowerShell, Python, HPOO
X86 Hardware (HP/DELL)
Volumetry on SAN / NAS
Microsoft cluster
VMware platform
Anti Virus (Symantec endpoint protection)
VMware VCenter
VBS, .Net, ASP, XML
SCOM
Database - MSSQL/Oracle
Knowledge on Active Directory
Knowledge of Incident management
Knowledge of Change management
Understanding of Problem management
Understanding of Capacity planning
Knowledge of ITIL Frame Work

Infrastructure Support Resume Examples & Samples

Red Hat Linux 5 / 6 / 7
Solaris 9/10
Veritas Volume Manager
Scripting - Shell / Perl / Python
Knowledge of x86 Hardware (HP/DELL)
Tools: AD integration tools like Centrify
VMware ESX

Manager, Infrastructure & Support Resume Examples & Samples

Evaluates user requests for new and/or modified voice and/or data networks, software and hardware and follows up with user to ensure that problems have been resolved. Performs and oversees the recommendation, procurement and installation of all hardware and software in the enterprise
Communicates project status and problems to management through verbal and written communication methods. Provides input to peers, management and customers on recommendations, alternate solutions and/or improvements. Conveys and ensures the understanding of technical strategies and vision to project participants. Schedules and conducts technical meetings and reviews
Participates in the evaluation of vendor proposals

Infrastructure Support Resume Examples & Samples

Responsible for a smooth operation of dbPremier Infrastructure
Operation of the virtualized Windows Servers environment and the VMWare ESX(i) infrastructure
Operation of the customer applications (Print, FSU, Backup etc.)
Operation of the dbPremier domain ITCBOD
Monitoring and resolution of all incoming tickets and customer queries
Monitoring and implementation of business requirements
Active participation in the GT team at a global level
Degree in Computer Science/Business Information Systems or equivalent training in Information technology
In depth knowledge of Microsoft Windows Server OS (2003/2008) with several years’ experience
Professional qualifications (e.g. MCSE, MCITP, etc) in addition to practical experience
Qualification in other professions (VCP,VCAP,EMC Proven Professional, etc.) an advantage
Experience of current IT and support processes
Knowledge of Microsoft products like MS SQL and Active Directory
Good knowledge of network protocols (TCP/IP, DNS, DDNS)
Experience of the GT organisation (knowledge of the organisation, processes and IT terminology)
Degree in Computer Science/Business Information Systems or equivalent training in information technology
Good knowledge of network protocols (TCP/IP, DNS, DDNS)experience of the GT organisation (knowledge of the organisation, processes and IT terminology)

Site Infrastructure Support Zone Manager Resume Examples & Samples

Bachelors Degree from an accredited institution is required
Five years of management experience or a total of eight years’ experience within IT or a graduate of one of Eaton’s leadership development programs
No relocation is being offered, candidates must reside within 50 miles of Eaton Center in Cleveland, Ohio
Proven ability to manage a remote, virtual team
Project management knowledge and experience
Builds organizational capability by engaging, developing, motivating and accurately assessing others
Personally demonstrates the Eaton values & philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
Critical contact for any IT outages that cause negative business impact - may be contacted after hours for emergencies
Must be able to work well under pressure

Infrastructure Support Specialist L-sd-eam Resume Examples & Samples

5-6 years technical experience to include
3+ years in Application Management, Operational Support environment/discipline
2+ years SQL Server 2008/2012 experience

Infrastructure Support Lead-gbs Resume Examples & Samples

Bachelor’s degree in Computer Science, Business or equivalent work experience
Experience in Network environment to ensure critical issues are being resolved within SLAs. Able to communicate with senior management on status updates and follow up on all outstanding issues/concerns)
Experience working both independently and as part of a team
Understanding of Vendor management
Strong interpersonal skills to develop great relationships within IT and business teams
Strong reporting and analytical skills
Strong communication skills spanning written, verbal and presentation areas
Experience working with formal project management methodologies or IT Operations methodologies (i.e. ITIL)
Demonstrated ability to identify, analyze, communicate and resolve technical and/or process issues
Problem solving for Network and WPS technical issues, identifying issue trending and creating strategy to eliminate incidents
Open and collaborative approach to working as a team member

Senior Infrastructure Support Resume Examples & Samples

Strong experience in Shell scripting, Linux, Infrastructural network communication
Strong troubleshooting experience for production issues (Appservers, webservers down)
Good to have experience with IBM WebSphere Appserver and Commerce server understanding, Creation of new webservers, Appservers, Solr servers, Installation of WAS, fix pack, feature pack
Knowledge of JVM performance tuning
Basic understanding of Build and Deployment processes
Performance testing using JMeter
Basic knowledge of Akamai
Basic understanding of ITIL process
Strong communication and team leading skills
Experience with being part of a distributed team
Should be able to communicate and articulate in English and Italian
Should have a Partita Iva

Senior Cnd-sp Infrastructure Support Resume Examples & Samples

The following systems are primarily supported
Experience with support to CNDSP work centers
Will have excellent oral and written skills creating programmatic documentation, standard operating procedures and granular process checklists
Requires DoD 8570: IAT III and CND-SP Specialty: CND Infrastructure Support
Requires a TS/SCI Clearance

Infrastructure Support Spec Resume Examples & Samples

Demonstrates regular, reliable and predictable attendance
Monitors, supports and troubleshoots network and infrastructure equipment and related nationwide transmission links through the use of local and remote troubleshooting procedures and tools
Follows established processes and technologies to improve reliability and uptime in the networking environment
Resolves trouble tickets or coordinates the resolution of complex trouble tickets with all IT departments
Coordinates with clients and project team consultants
Participates in training and study to improve job-related skill sets
Must be willing to work non-standard hours including overnights ("Graveyard" shift) and weekends
CCNA or CCNP (prefered)
A minimum of 1 year of experience supporting network wiring in a LAN/WAN environment, with previous experience installing networking devices such as routers, switches, CSU/DSU, servers, remote management (OBM) in rack mounted environments
Or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position

Infrastructure Support Eng Resume Examples & Samples

Provides customer service to internal customers, responding to their needs, issues, concerns and requests. Establishes and maintains regular written and in-person communications with all levels of end users within the assigned zone regarding pertinent IT activities
Leads, coordinates and participates in key process improvements as they relate to the enterprise computing environment
Prioritizes incoming calls, pages, and/or e-mails regarding hardware problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
Performs on-site analysis and diagnosis of complex hardware problems. Recommends and implements corrective solutions, including coordinating off-site repair as needed
Assists in designing and implementing regional server room security features, including HVAC control, environmental alarms and access restrictions
Recommends and executes modifications to IT infrastructure in order to improve efficiency, reliability, and performance
Conducts research on server hardware, software, and protocols in support of procurement and development efforts
Provides training and support to end users on equipment operation and other issues
Develops and maintains an inventory of all end user and network hardware and related equipment for assigned regional zones
Performs file system configuration and management; defines and performs server backups and recovery procedures
Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels
Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS) and other network appliances are in proper working order
Works within IT Operations as well as with external teams to constantly improve the department’s level of service
Act as mentor and advocate for operational processes (based on ITIL foundation) to ensure a professionally managed Operations service with predictable results and measures

IT Infrastructure Support Resume Examples & Samples

Certification in Microsoft Technologies – Server, Network + or MCTS is desirable
Good understanding of networking technologies like TCP/IP, DNS, WINS, DHCP
Managing and Troubleshooting issues related to Active Directory Sites and DNS
Managing and Troubleshooting issues related to DHCP and WINS
Managing complex group policy infrastructure
Troubleshooting sms / sccm client connectivity issues
Packaging applications and planning deployment of softwares within the infrastructure
Deploying security updates and maintaining the compliance status using wsus and sccm
Troubleshooting scom agent issues
Knowledge on virtualization such as VMWare, Xen Server, Hyper-V
Troubleshooting issues related to mail flow in exchange infrastructure
Knowledge on HP ilo and Cisco UCS
Knowledge on managing Blackberry / Airwatch technology

Infrastructure Support Spec Resume Examples & Samples

Installs, supports and troubleshoots network wiring and infrastructure equipment and related nationwide transmission links through the use of local and remote troubleshooting procedures and tools
Follows established processes and technologies to improve reliability and uptime in the LAN/WAN environment
Prepares cost estimates of Cabling infrastructure, site visits and preparation of field reports
Experiencing with monitoring network devices using Solarwinds, CA ADA (NetQos), VitalNet, Netcool
Experience with enterprise ticket and incident identification / resolution

Engineer, Infrastructure Support Resume Examples & Samples

Manage day to day run-the-business IT operations
IT process management and process improvement
Data center operations and management, server management, network equipment management
IT related troubleshooting: network, server, desktop/laptop, telephones, wireless, printer, etc
Resolve technical issues relative to software or hardware
Configure software or hardware applications based on customer requirements
Document processes and procedures by using wiki or other online storage repository
Preventive maintenance and root cause analysis
Work with developers and engineers to ensure support goals are met
Train and mentor peers and associates
Manage some internal IT projects
Daily reporting, weekly reporting and monthly reporting
Excellent English communication skill (spoken and written) especially this person will liaise a lot of the time with colleagues at Malaysia and US
Good judgment skills
Good leadership and management skills
Good technical knowledge and troubleshooting skills
Demonstrates solid problem solving and analytical skills
Responsible, organized, proactive and initiative
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
Professional certification is an advantage
Minimum 5-6 years of working experience in technical
Experience in manufacturing environment will be a strong advantage
Experience in project management will be an advantage but not mandatory

Infrastructure Support Specialist Resume Examples & Samples

Conduct PC builds utilizing SCCM/MDT/WDS imaging
Install PC peripheral equipment and maintain network or direct connectivity
Work with help desk system to resolve support issues. Prioritize issues based on user impact and manage priorities to resolve issues within stated response times
Understand basic Active Directory administration, account operations, and password maintenance
Maintain a good working knowledge of the technical aspects of infrastructure support (applications, databases, hardware platforms, operating systems, networks, telephony, etc.)
Detail orientated – Maintain a professional working area for both the end user and the department with clean installations, organized work areas and a “clean room” environment within computer rooms\switch cabinets
Task oriented - Create and\or maintain current quality documentation on all I.T. subject matters – this is a key aspect of the responsibility
Keep current with the changes rends in information technology and related fields. Present\share knowledge within the Infrastructure department
Proactively resolve conflict among team members and between teams

Site Infrastructure Support Supervisor Resume Examples & Samples

Minimum 4 years of experience in IT Service Delivery
No relocation offered; candidate must reside within 50 miles of any of the following North Carolina Eaton locations: Arden, Fayetteville, Kings Mountain or Raleigh
Candidates must be authorized to work in the US on a continuous basis without company sponsorship
Ensures alignment of own team’s work with SIS overall strategies and long-term success—ensures the team knows the right things to be working on (or not working on), based on this alignment
Builds Organizational Capability by engaging, developing, motivating and accurately assessing others
Personally demonstrates the Eaton Values & Philosophies, and Eaton’s high ethical standards—is someone others want to work with and for
Effectively interacts with others, establishing open, candid and trusting relationships

Infrastructure Support Resume Examples & Samples

B&PS have multiple stream of demand that require a fully functioning end to end test environment
The purpose of this role is to be able to do system administration, Incident / problem determination and enable resolution of Incidents in minimum amount of time. Provide technical direction and coordination to the resolver groups involved
This role works in a small team in a mixture of UK based and India bases people to ensure coverage of time zone for test window reporting to B&PS Senior Test Manager
Provide complex Service Management, resolving escalated Environment support issues to ensure systems availability to the customer. This will include the timely delivery of Incident handling, Service Requests and Change Management by the team
Act as single point of contact for all stakeholders involved in the restoration effort
Should have understanding of Problem, Change, Configuration, Service Request fulfilment and Release management processes and how they correlate with one another. Must understand Queue Management
Coordinate and manage the Problem Management process activities. Use trend and root cause analysis to investigate repeat problems, establish common trends that may cause a fault to arise
Plan and coordinate any planned outages on the Infrastructure with minimal impact to customers. Maintain close liaison with support teams and senior managers over the introduction of major changes in order to resolve problems
Perform Service Requests based on Standard Operating Procedures
Work on scheduled tasks as part of Change Management
Should have understanding of the MONITORING processes and their smooth integration for day to day operations
Develop an understanding of the infrastructure environment. Understands the interfaces with TSO design teams and other Datacenter's units and Engineering Platform teams for technical area of responsibility, feeding in and driving through improvement initiatives
Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation
Should be able to troubleshoot Unix/Windows related issues and provide 1st Line support/investigation/resolution
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
Good communication skills - both written and verbal. Should have the ability to clearly articulate messages to a variety of audiences. Prior experience of sending out executive alerts/communication mailers
Experience in UNIX Shell scripting
Good understanding of infrastructure technologies (Windows/Unix, Servers, Middleware, Email, Messaging Services and Queues, Database and Networking, Web Logic etc)
Should be ITIL Foundation Certified. ITIL Intermediate Service Transition and Operation certification will be beneficial
High level of IT literacy MS Office (Word, Excel, PowerPoint)
Bachelor of Engineering/ Technology with relevant experience

Site Infrastructure Support Associate Analyst Resume Examples & Samples

Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams
PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets
Participation in IT initiatives that require site-level coordination, communication and/or implementation
Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone
Share information about best practices with internal IT users to increase user satisfaction and productivity
PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets
Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site
Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management
Participate in internal audits related to IT processes, procedures and systems
Influence IT budgeting, forecasting and spending for SIS and Site IT budgets
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Must reside within a 50 mile radius of Mountain Home, AR location; no relocation benefit offered
Associate Degree in business or technology
ITIL, MCSA, or comparable certification
Cisco networking
1 plus years of IT experience supporting Windows operating systems and PCs
Ability to Travel up to 10%
Intermediate Level Knowledge of the following
Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
Customer service
Use of ticketing system and meeting Service Level Agreements
IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
Intermediate level phone skills in order to provide support virtually
With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation
Work environment ranges from office to manufacturing floor situations
May be contacted after hours for emergencies

Senior Director of IT Infrastructure Support Resume Examples & Samples

Provides leadership to Corporate Infrastructure Management staff to develop and meet goals and strategies. This includes conduction performance management and recruitment of top talent to support functional area. This includes organizational design and alignment
Develops internal processes and procedures to enhance operational effectiveness based on industry best practices creating and maintaining an operational center of excellence
Ensure all incidents, request, and problems, are being addressed and appropriately escalated to support staff
Responsible for the design and delivery of all corporate infrastructure needs including but not limited to telephony, system build and design, and core networking components
Communications effectively with stakeholders and executives to manage expectation and maintain excellent customer service levels
Develop key performance indicators (KPI) and establishes weekly, monthly, and yearly reporting
Represent Operations Management functions on Change Management CAB meetings

Infrastructure Support Administrator Resume Examples & Samples

Performs daily, weekly, monthly administrator and operational tasks as assigned
Data Backups
Network, storage, server, security checks
Document various infrastructure processes and systems
Provide Computer Support as necessary
Perform other duties as assigned by Manager or Team Leads
1-3 years of information technology experience, including desktop support or infrastructure-related preferred or equivalent education

Infrastructure Support Senior Executive Resume Examples & Samples

Leading teams to deliver an ITM activity
Managing and embedding change
Creating realistic and achievable plans
Identifies, assesses and manages risks to the success of the maintenance window. Takes responsibility for the definition, documentation and safe execution of maintenance windows, actively participating in all phases of the activity
Ensures that realistic activity and quality plans are prepared and maintained and tracks all activities against the plan, providing regular and accurate reports to stakeholders, as appropriate
Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that delivered changes are implemented within these criteria
Initiates and influences relationships with and between key stakeholders, in business change design, management and implementation, acting as a primary point of contact for senior stakeholders and influencers
Manages the change control procedure and ensures that maintenance window deliverables are completed within planned cost, timescale and resource budgets, and are signed off. Gains agreement for revisions to the scope from sponsors
Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live
An ITM window will typically have 30+ changes, from all technical teams, impacting 1000+ servers and apps / services
Ability to work under pressure and to deal with escalation required
Strong knowledge of the use of Remedy, SharePoint, Clarity, and Workbench & Excel required
Strong knowledge of Unilever Change Process required
Planning and scheduling of changes with multiple dependencies and teams
Strong Knowledge of ITIL Change, Risk and Release Management an advantage
Technical overview knowledge of a wide range of technologies used in the Unilever estate

Infrastructure Support Specialist Resume Examples & Samples

PKI
MS SQL
CyberArk
ADFS

Infrastructure Support Resume Examples & Samples

Fixed Income background strongly preferred
5 to 9 years of experience of application / infrastructure support or development in a trading environment
Experience supporting, diagnosing, and solving problems in a distributed systems Unix/Linux operating environment
Advanced working knowledge of at least two of: PERL, KSH, SQL
Working knowledge of SQL databases (Sybase, DB2)
Problem solving skills and the ability to multi-task
Good interpersonal and communication skills / Strong verbal & written skills required to interact with global teams
Can successfully operate as a team member as well as independently
Highly motivated, analytical thinking individual
Experience with team leadership

Regional Infrastructure Support Manager Resume Examples & Samples

Providing technical and people management leadership to a team of 17 people across various offices/countries (i.e. Hartford, Stamford, NYC, Exton, Atlanta, Chicago, Scottsdale, Bermuda, Toronto) responsible for providing deskside IT support to XL Catlin colleagues. IT support includes but is not limited to Desktop/Laptop, Printers, AV/VC, Telephony, Remote Access, Mobile devices and Core Applications
Performing hands on technical support work as required
Participating in providing a responsive and timely support service to all colleagues, ensuring that excellent service levels are maintained including the accurate tracking and control of requests or incidents while maintaining full ownership of the request/incident in order to ensure a consistent and timely resolution
Tracking team performance against service level agreements / targets. Ensuring customer service is the primary objective, motivation and consideration of team members. Limiting any distractions from delivery of customer service and support
Ensuring adherence to defined policies/procedures (i.e., Code of Conduct, IT Equipment, Security and Compliance, Corporate)
Ensuring effective controls are in place and adhered to by all team members (i.e., asset tracking, equipment ordering, attendance, etc)
Ensuring consistency of IT support is maintained in all regions and offices within Europe
Identifying opportunities for improvements in consistency and performance of troubleshooting, and implementing these improvements
Driving continuous improvement in working practices and quality of customer support
Feeding demand into the Continuous Service Improvement Plan, and Infrastructure Development Demand Management process, with suggestions fed through to the business
Taking responsibility for delivery of non-time critical ‘small work’ requests
Feeding requests for Changes to the Production Estate to the Infrastructure Services Manager, or Infrastructure Development Team Leads
Ensuring that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
Feeding into Major Incident Management and Problem Management processes as required
Coordinating local 3rd party IT support providers and managing contract agreements with approval from direct line management
Liaising with employees at all levels within the organization
Driving and promoting a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement
Ensuring service level achievement and quality levels are maintained or exceeded
Accountable for the image of IT within the assigned region
Identifying continuous improvement opportunities to increase effectiveness of service teams and improve employee productivity
Identifying and implementing "shift left" opportunities (i.e., moving tasks from high cost to low cost resources)
Actively participating in the design of the support model, training, documentation and recruitment in relation to the transition of new services supported by Deskside Support. Ensuring new services are transitioned smoothly and play an active role in the sign off for service acceptance and warranty
Managing the performance of services through metrics and reporting for distribution to internal and external audiences. Managing and review monthly status reports/dashboards and analyze metrics in order to take appropriate actions
Ensuring the Knowledge Base is used consistently across the team and that knowledge is checked, approved and maintained on an ongoing basis
Ensuring global consistency of services, identifying areas where standards and work product differ by time of day, location, region, or country
Supporting the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues
Ensuring adherence to defined policies/procedures (i.e., IT Equipment, Security and Compliance, Corporate)
Engaging in formal and informal knowledge transfer
Covering for the Head of Colleague Services in his absence
A minimum of eight years of related IT experience in a global position with direct interactions with multiple geographies and cultures
Strong leadership skills. Able to manage a large geographically dispersed team. Keep team motivated and working in unison and following corporate policies and procedures
Excellent verbal and written communication skills are required. Communicate across teams and all levels of the organization with the ability to build strong relationships with key stakeholders, and clearly articulate plans and expected results and benefits
Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture
Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction
Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected
Ability to take (complex) data and transform it into information that is digestible for colleagues and management teams
Vendor management capabilities to drive efficient and streamlined colleague services across a multi-tenant IT environment
Self-starter with the ability to work independently under minimal and remote supervision
Keen organizational skills with a strong sense of urgency and the capacity to prioritize without formal directives
Ability to work in a fast paced, high pressure work environment
Strong ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritize tasks is a must
Domestic and International travel will be required on a periodic basis (6+ times/year)
Bachelor's degree or equivalent relevant experience required
ITIL Foundations Certification a plus

Analyst, Infrastructure Support Resume Examples & Samples

Bachelor’s degree from an accredited university or college, concentration in accounting, finance, or treasury
Minimum 8 years work experience in treasury, accounting, finance, operations
Good understanding of Loan management and associated accounting impacts
Experience with WSS application (Nice to have)
Experience working with GE and understanding of GE processes ( Nice to have)
Master of Business Administration (MBA) is preferred or Certified Public Accountant
Experience with disbursements process
Experience in solving complex problems
Self-starter/team player
Advanced Microsoft Suite skills (Excel, PowerPoint and Word)

Director, Infrastructure & Support Services Resume Examples & Samples

Live and exemplify the Five Principles of Mars, Inc. within self and team
Create the vision, strategy, and management of IT infrastructure that enables the growth of the practice and Veterinary Services
Build and maintain IT infrastructure, standardize processes, and leverage synergies across organizations and functions through the usage of repeatable frameworks and increasing measurable productivity
Lead the support of technology in the production environment (Levels 1-3)
Oversee the data center operations and disaster recovery management
Create and manage a problem and incident management process to include change control, problem and incident recovery, and remediation
Partner closely with a variety of vendors, including maintaining direct responsibility for Carisbrook
Deliver the shared technical strategy and service models for Veterinary Services
Manage and develop the IT infrastructure and support services team members and their effectiveness
Bachelor’s degree in Technology required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
Minimum 10 years of professional experience in infrastructure, technology, support and operations in a multi-unit growth company, healthcare or veterinary practice required with global experience preferred
Demonstrated ability to manage and lead technology teams in a growth organization required
Multi-unit or health care technology management experience required
Proven ability to negotiate partner, software and maintenance contracts required
Infrastructure services (i.e., Cloud) experience required
Merger and Acquisition technology experience preferred with ability to develop team and organizations
Prefer health care background (veterinary or human healthcare, pharmaceutical, etc

Advertising IT Infrastructure Support Specialist Resume Examples & Samples

Manages the day-to-day technology infrastructure of a fast-paced marketing and advertising firm with integrated Windows/Mac/Linux networks
Addresses and corrects system problems as well as proactively maintains systems to prevent outages
Aids in orienting and training staff members - both new hires as well as established employees - on new software/hardware/procedures
Provide support for Windows and Apple Mac machines, and mobile devices to senior leadership team of the department; some off-hours on-call support calls can be expected
Accountable and responsible to work closely with technology partners within GBTS and 3rd party vendors to identify, report, troubleshoot, close and implement (when appropriate) mitigating controls and effectively communicate status to management, business partners and impacted users as appropriate
Work closely with internal GBTS IT support teams to understand products, services and standards to deliver and provide support across the team
Provide application support including (installation, configuration, maintenance and setup) and act as subject matter expertise (SME) for critical department specific software like MediaOcean, Xinet, Editshare/Avid, WorkFront etc. – essential training will be provided where necessary to enhance these application skills
Ensure Enterprise Technology documentation (i.e. Runbooks, Exceptions, Standard Operating Procedures) are built and maintained
Provide subject matter expertise and departmental guidance and recommendations on approach to test, support and certify GBTS infrastructure and core software cyclical releases
Additional ad-hoc projects - these might include coordinating with software development, quality assurance and IT integration teams to introduce new cutting edge hardware and software solutions
Research cutting edge technology in support of BMAC technical objectives and direction and participate as business specific technical subject matter expert to advance the technical needs while aligning to the IT Standards
Minimum 5-7 years of desktop and application IT executive support experience
Strong knowledge of supporting both Windows and MAC desktops / laptops as well as Apple mobile products like iPhone and iPad
Past experience must include IT Project Management and integrator roles delivering to tight deadlines ensuring governance to SDLC and Prudential standards
Strong ability to understand business impact and proper prioritization of tasks is critical
IT Vendor Management preferred
Experience providing support to an Enterprise Advertising and Communications Operations technology (desktop, application and enterprise infrastructure) subject matter expertise would be advantageous
Knowledge of, or willingness to quickly develop knowledge of, advertising IT technology including Social Media Platforms and Mobile Device delivery
Knowledge of critical software used in Advertising like Adobe Creative suite, , Suitcase Fusion, Universal Font Server and Digital Asset Management software (Xinet, Metadata, XMP) would be a plus
Knowledge of IT networks and storage solutions like NAS, SAN and RAID is a must
Knowledge working with video content development systems such as Editshare, Avid, Premier, as well as Digital Production for microsites would be helpful
Excellent interpersonal, oral, and written communication skills
Ability to partner effectively with colleagues across multiple business groups and corporate areas
Highly motivated, conceptual thinker who is able to work independently or with a team
A diploma / degree in a IT or Business / Advertising discipline OR equivalent relevant experience

Information Technology Services Intern Technology & Infrastructure Support Services Resume Examples & Samples

Self-motivation and the ability to work with minimum supervision
Initiative to expand level of responsibility
Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment

Information Technology Services Intern Technology & Infrastructure Support Services San Jose Resume Examples & Samples

Candidate for a Bachelor degree in any technical field (sophomore or junior standing)
Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams
Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests

IT Analyst, Site Infrastructure Support Resume Examples & Samples

Ordering and Inventory Control for the Regional Deployment Centers
Minimum 2 years of IT experience required
Able to repeatedly lift 20 lbs. to 6 ft. height
Must reside within a 50 mile radius of Beachwood, Ohio facility; no relocation benefit offered
Intermediate Level Knowledge of the following

CND Infrastructure Support Resume Examples & Samples

Performs complex systems development and design work that may include logic design; I/O design; firmware development; model formulation; manufacturing and development cost projections; computer architecture analysis and design; and analog or digital systems engineering
Performs systems modeling; simulation; and analysis
Plans upgrades of operating systems and designs systems enhancements
Develops documentation on new or existing systems
Develops and conducts tests to ensure systems meet documented user requirements
Identifies; analyzes; and resolves system problems
Provides system/equipment/specialized training and technical guidance
Determines system specifications; input/output processes; and working parameters for hardware/software compatibility
Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
May serve as a technical team or task lead
Serves as liaison with clients; participating in meetings to ensure client needs are met
HS/GED + 12 years
Associates Degree + 10 years
Bachelor’s Degree + 8 years
Master’s Degree + 6 years
PhD + 4 years

Information Technology Services Intern Technology & Infrastructure Support Services Chicago Summer Resume Examples & Samples

Ability to effectively communicate written and verbal to all levels within the organizations
Strong organizational skills and ability to multitask under pressure and project deadline
Strong problem solving skills with proven ability to influence and negotiate outside of a reporting relationship
Strong commitment to professional and service excellence
Ability to anticipate the long term impact of decisions and take a broad approach to problem solving
High quality and professional standards

Maximo Deployment Infrastructure Support Lead Resume Examples & Samples

4 years of experience in a professional work environment
Experience with managing infrastructure and developing system architecture, including expertise from either hands-on work or as part of a PMO support team
Experience with creating documentation, including system design documents, system integrations or interface designs, business impact assessments, production operations manuals, and disaster recovery or continuity of operations plans
Experience with Microsoft PowerPoint, Excel, and SharePoint
Knowledge of Rational
Ability to communicate effectively both orally and in writing, including research or data gathering, analysis, and problem solving
Ability to establish and maintain productive client relationships and develop relationships in a multi-disciplinary, geographically diverse, and matrixed team setting
Ability to exhibit flexibility, adaptability, and innovation in a dynamic client environment
2 years of experience in working on Veterans Affairs programs as a consultant, federal government consulting, or working with federal government as a substitute
Experience with working on a project as a consultant or internally to an organization deploying a commercial-off-the-shelf (COTS) product enterprise-wide
Experience with managing IT assets using Maximo or other asset management software product a plus
BA or BS degree in Engineering, CS, Computer Engineering, Information Management Systems, or Business Information Systems

IT Infrastructure Support Specialist Resume Examples & Samples

Microsoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSA, etc)
Microsoft certificate MCSE
Good hands-on capability

Infrastructure Support Resume Examples & Samples

Bachelors degree and/or extensive experience in customer service
Minimum of five years experience in technical customer service is preferred
Solid client service, people management and interpersonal skills are core to this function
Leadership to motivate staff, influence change and drive enhanced service levels
Strong organizational and problem solving skills
Excellent verbal and written communications skills
Proficiency with MS-Office Productivity Applications
Experience in the financial industry
A general interest in technology and how it can be applied to various businesses

Infrastructure Support Specialist Resume Examples & Samples

Support/Maintenance
Undergraduate degree in applicable area of expertise or equivalent experience
Bachelor's degree in computer since / information systems or combination of education and experience
3+ years’ experience with SQL Server Management Studio and Windows server 2008/2012
3+ years application or infrastructure support in a large enterprise environment
3+ year experience using or supporting NICE workforce optimization tools or similar tools for a different vendor such as Verint or Aspect
Proficient in MS Office Products and SQL Server management Studio

IT Infrastructure Support Specialist Resume Examples & Samples

1) VMware (have the ability to build quest hosts, have an understanding of how a virtualized system works
2) Storage Concepts (knowledge of HP storage, physical and cloud)
3) Help desk (be able to work with end users for basic help desk needs)

Infrastructure Support Specialist Resume Examples & Samples

All reported network issues and vendor break/fix coordination escalated from the Tier 1 support team (NCC)
Coordinating Root Cause Analysis (RCA) and tracking. Lead RCA investigation and coordinate actions items with appropriate teams
Coordinating changes on all Network software and hardware. Review and approve change records as required
Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools
Firewall Change Management - review firewall change requests and supply required configuration changes. Submit to Security teams for approval and implement changes
Hardware and software Life Cycle Management. Mange network device code levels and end of life hardware tracking
Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations
Participate in client life cycle management. setup, support and decommission
Global Infrastructure Services Project Support. Will be assigned to projects needed to help maintain the ADP Corporate Network
7+ years of experience in the technology specific field and proven record to manage large enterprises
Experience primarily with technologies such as Router, Switches, network protocols, VPN, DNS/DHCP, Proxy, Firewall, wireless Packet Capture, scripting
Must have demonstrated leadership qualities
Ability to work collaboratively & be a team player
Expertise in specific technologies & deep understanding of majority of the technology portfolio
Experience with Visio, PowerPoint, MS Office Suite
Demonstrated ability to successfully coordinate and solicit input from other IT Disciplines when troubleshooting issues
Excellent written and verbal communication skills with an ability to communicate at all levels of the organization
Approximately 10% travel is required
Bachelor's or advanced degree preferred
Vendor certification preferred

Infrastructure Support Resume Examples & Samples

Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performs software design using software development fundamentals and processes, debug, test, and deploy software solutions
Design of QlikView dashboards and analytics tools to enable the business users and senior management to derive information and / or creatively analyze data on key areas of the Portfolio such as
Preferably 5-7 years’ experience working within an IT project environment with at least 3 years’ experience in Program Management Office with Business Intelligence, Project Management, Financial Management/Analysis, Financial Controls related business functions and/or Technology Operations
Experience with building out centralized reporting solutions across large and complex books of work (extensive experience with Qlikview, Business Objects and / or Crystal reports a plus) including design, development, installation/configuration, data management, administration and support
Qlikview design/development experience including hands-on experience on Qlikview Load scripts, Objects, Set Analysis, Business Objects, QVS, VBscript / Javascript, Macro, QVD is must
Experience using nPrinting, QlikMaps and other QlikView third party products is a plus
Advanced knowledge connecting to ODBC and OLEDB data sources and building complex SQL load scripts
Strong in Oracle PL/SQL development and designing data model
Qlikview performance tuning, web application performance analysis and tuning, analyzing performance metrics
Experience analyzing and interpreting business requirements to identify technical solutions Perform design review of Qlikview applications, ensuring compliance with best practices and performance requirements
Qlikview Cluster, Qlikview security(Active Directory and DMS), SSO
Experience administering SharePoint Server 2010/2013 Enterprise & Designer (creating, configuring and supporting SharePoint sites, forms, workflows, pages and web parts, as well as experience architecting, implementing, administering, and maintaining enterprise solutions)
Experience programming in ASP.NET ,T-SQL, C/C++, XLM. Experience with SharePoint Designer, InfoPath, Web Parts, and workflow creation
Experience as a SharePoint Developer in the analysis, design, hands-on development and delivery of web-based applications
Experience using jQuery, Client Object Model, and Service Oriented Architecture
Experience with SharePoint’s application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services
Ability to write Stored Procedures, write complex SQL queries, and ability to analyze the SQL data is desired
Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server Integration Services a plus
Knowledge of data modelling and connectivity with various data sources like Clarity, MS SharePoint 2013, MS Excel, myCompute, Cognos, Prime, WRM, Verum etc are added advantage
Expertise using project management software such as CA PPM Clarity, Jaspersoft, Business Objects with advanced Microsoft Project, Excel, Access, PowerPoint, SharePoint, and Visio skills
Attention to detail and commitment to high quality/error free deliverables with focus on service delivery / client satisfaction
Experience in working with culturally diverse teams and with geographically distributed teams
Proven record of ownership, accountability and evidence of driving the successful high quality delivery of complex requests & activities in a timely manner
Highly effective time management skills performed with minimal directions and ability to estimate the effort and timescales involved in the tasks
Previous experience of AGILE development and delivering projects using the scrum framework
Knowledge of PMO and exception Reports data modelling and analysis will be an added advantage
Excellent problem solving / execution skills / creative thinking
Bachelor's degree (Computer Science, Information Systems) or equivalent professional experience preferably in the financial services industry
PMP, MSP, Six Sigma, or other formal project management discipline advantageous; familiarity with SDLC and Agile delivery practices beneficial
Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management
Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
Able to demonstrate team leadership skills with an proven ability to communicate effectively with clients, vendors, management and project staff at all levels
Ability to listen, analyze, influence, negotiate and use judgment to solve complex issues in order to accomplish project goals
Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision
Must have a strong programming background authoring well written, well documented, modular and clean code
Must be well organized, a good communicator, able to effectively prioritize tasks, and manage your projects from concept to production
Emphasizes personal and professional growth by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Infrastructure Support Summer Internship Resume Examples & Samples

This position is responsible for the configuration, deployment, support, administration, monitoring and analysis of applications and infrastructure supporting the enterprise, including Content Management Systems, server administration, application load balancing, IT service management application administration (e.g., ServiceNow, JIRA), and server and application patch management
Collaborates with cross functional teams to administer enterprise solutions with a focus on security, extensibility, performance, and maintainability, and in accordance with standards and operational best practices
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies

Infrastructure Support Services Resume Examples & Samples

Understanding of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
Minimum of 5 + years of experience in Infrastructure Management in automated software delivery services field
Analyze performance of team activities and documented solutions, identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems or repeat issues
Ability to lead initiatives/change across a large, complex, geographical diverse environment
Comfort in fast-paced customer focused organizations with consistent process/organization changes/improvements
Ability to drive process throughout a large complex organization
Excellent written and verbal communication/presentation skills
Bachelor's Degree or higher or equivalent experience
Microsoft, HDI, ITIL, and/or Project Management certifications are strongly preferred
Impeccable attention to detail, quantitative aptitude and analytical skills
Knowledge of Enterprise system technologies
Experience within a 24x7 Operational/Development environment
PII data understanding
Experience in Application Delivery settings

IT Infrastructure Support Specialist Resume Examples & Samples

Microsoft Windows Server administration
Microsoft Active Directory administration to include Group Policy management
Administration of JCB’s virtualised server infrastructure (VMWare and Hyper-V)
Disk storage configurations and administration (NetApp)
Work package delivery for business projects contributing as technical authority for IT Infrastructure elements
IT Service performance/system monitoring and optimisation
Support and maintain JCB’s hardware infrastructure
Create and maintain technical documentation to support IT infrastructure architectures and IT Services
Create and manage appropriate disaster recovery and data management (backup and recovery) solutions
Providing 3rd line support, including out of hours support, to critical incidents and participation in an on-call IT support

Global Treasury Infrastructure Support Resume Examples & Samples

Years of working experience :8-10 years
Professional qualifications: Degree in computer engineering or equivalent,
Knowledge / skills
Willing and able to operate effectively as a team player contribute and able to accept to be trained with leadership skill
Good knowledge in Windows and Unix operating systems, network infrastructure, market data services, dealer board system
Strong knowledge in project management
Strong knowledge of Treasury systems and infrastructure requirements
Familiar with general banking solutions/policies and requirements such as outsourcing and procurement
Knowledge in web technology and application would be an advantage
Able to translate business requirements into tangible IT solutions
Identify new tools and technical solutions to enhance efficiency and productivity
High level of customer service and good interpersonal skills
Strong analytical and report writing skills
Strong interpersonal and communications skills; good listener
Able to see the big picture, yet have good attention to detail
Willing to be hands-on at times
Able to multi-task with different projects, comfortable with handling ad hoc assignments and have good project management skills
Able to manage a team and to effectively prioritise deliverables
Able to take in all views before making considered decisions
Propose solutions to issues
Strong liaison skills with IT, the business, and the various business support units
Others (e.g. willing to work shift hours etc.)
May need to work extra and/or shift hours, including weekends, as required
May need to travel to GT overseas centres

Infrastructure Support System Admin Generalist Resume Examples & Samples

Windows enterprise setup including Active Directory, SMS, GPO, DHCP & DFS
Scripting Knowledge like -VBScript, Power Shell, WMI or any others
Print server administration
Administration Of Symantec End point Management
Windows Deployment services & Lite touch
Operating System Management through MDT (Microsoft Deployment Toolkit)
Ability to maintain appropriate level of communication on projects/tasks with peers
Good business understanding and attention to detail
Self management skills & initiative and a proactive way of work
Ability to promote cooperation and recognition of contributions to collective efforts
Should be flexible to work in shifts"

Infrastructure Support Resume Examples & Samples

Act as primary focal point for all GTI technical response establishing command and control through the entire incident lifecycle
Strong leadership presence driving accountability across all levels of GTI business units
Drive collaboration of multiple technology skill sets via technical bridges on incidents
Authoritatively and confidently guide P1 incidents to resolution; may be called upon to make decisions on behalf of GTI in the heat of the moment that may have production impacting implications
Provide updates and communication up to GTI P1M Management, GSO management and other management as necessary
Build relationships from both a customer and technical point of view, involving global interaction
Drive the adoption of dashboards and develop processes for technical analysis of incidents
Must be able to multitask in a stressful environment
Primarily serve as production-facing, however will contribute to non-production initiatives
Ensure technical teams are identifying and creating Root Cause Analysis (RCAs) for incidents and participate in formal RCAs as required
Will need to be available for on-call on rotation basis to cover critical events on weekends
Experience in information technology with an emphasis on incident management or IT Operations
Proven ability to provide incident management leadership on technical and business bridges
In depth knowledge and understanding of Incident Management practices and skills
Broad technology understanding across Mainframe, Midrange, Distributed Systems, and Networks
Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
Must possess decisive leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
Proven analytical, problem solving, coaching, documentation, and leadership skills
Demonstrable working knowledge of tools such as HPSM, Office, XMatters, CMDBs, TAMS or other applications
Experience with incident/problem management tool set (e.g. Service Manager)
Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
Proven ability to influence others, especially outside of your immediate area
Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view - this involves global interaction
Must be able to work unconventional shifts
Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
Certification or strong knowledge of ITIL concepts is very advantageous

Senior Infrastructure Support Resume Examples & Samples

Primary on-site problem triage, resolution and recording
Owner of the standard image for desktop devices. Configuration must be modified and updated regularly in alignment with desktop needs for enterprise services tools and applications
Procurement of desktop and laptops, installation of standard image
Troubleshooting desktop related issues
Local infrastructure support
Installs hardware and software including operating system and office applications including: unpacking new equipment; installing and removing options in PC's; installing and configuring software; performing backups of workstations; preparing equipment for shipping; shipping equipment to remote sites; shutting down and moving workstations; cleaning and refurbishing equipment
Configures client workstations and assists with PC installations and swaps.Provides end user support and obtains technical support, as required
Create and maintain technical documentation
Administering corporate workstation assets by tracking computer equipment using appropriate asset management database, tagging equipment with asset tags, perform physical inventory as necessary
Provide end-user support by providing limited desk side training in operating hardware and software
Repair/upgrade all computer equipment to include troubleshoot and fix problems on PC’s, troubleshoot and fix problems on printers, respond to Help Desk dispatch
5 or more years relevant work experience
Demonstrated Leadership skills
Excellent knowledge/troubleshooting of Windows XP and Windows 7 desktop and server operating systems, network printing, Microsoft Office applications, experience with Microsoft Active Directory
Broad Knowledge of PC, Networking, and Server software and hardware
Experience using a call tracking (help desk) system A proven ability to troubleshoot complex technical issues in a timely manner
Possess excellent communication skills with both technical and non technical users and provide extensive attention to detail in creation of technical documentation

Infrastructure Support Resume Examples & Samples

The BUSS provides a single point of contact for the end user within the IT department. To ensure the end-user does not need to “navigate” IT to resolve their technical requirements
You will own and manage incidents/problems/outages through to resolution
Manage root cause analyses and escalations of complex problems and issues
You will implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request/procurement management; incident/service/time reporting
Identify areas within the Business Unit where the BUSS is able to add value either through a technology solution and/or process change
Encourage technical advancements, innovate, review and recommend change where there is a benefit
Manage projects from small to large ensuring end-user productivity is maintained
Provide onsite service management coverage to four Business Units, (BRM, MSSM, IED and FID). Ownership and BU trust is key to this role with the expectation to go above and beyond
MS Windows applications (MS Office, iWin, XP, etc.)
Expert with Windows OS
A solid understanding of Market data applications
Experience with Virtualisation & Citrix
Powershell knowledge
An ability to document, update and keep on top of multiple work streams to complete tasks
Ability to successfully prioritise and manage multiple projects and operational duties
Excellent customer liaison skills
Experienced working in an enterprise environment with front office experience

Infrastructure Support Specialist Resume Examples & Samples

Responsible for troubleshooting and resolving database problems
Responsible for planning, setup and installation of new databases and related applications
Responsible for maintenance, administration and tuning of established databases and applications
Provide Tier II support with escalation from Tier I who encounters incidents that can not be solved through their own knowledge or documented procedures
Responsible for providing the highest availability of FVC products and client offerings, including isolation and resolution of incidents independently or by working closely with the FVC Service Desk, other Information Services staff, and vendor partners
Follow established escalation procedures and time lines to ensure the quickest resolution path
Investigates all/any incidents to determine root cause if time allows
Maintain familiarity with all FVC Information Services product offerings
Responsible for communicating incidents, maintaining incident reports, activity logs, and for all follow-up activities required to maintain the highest level of service offering
Develops, maintains and deploys Operational Run Books and other documentation, providing problem identification methodologies and problem escalation procedures for other FVC IS support personnel to follow during course of their work
Updating service tickets with detailed explanation of work performed
Adhering to documented policies and procedures, such as change management
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all clients and vendors in a timely manner
Proactively seek to identify, communicate and implement process related improvements
Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
5 years of systems network management experience in a Microsoft services environment with 3 years of MS SQL Server experience
Demonstrated ability to set personal objectives and achieve goals
Proven ability to work in a multi-disciplinary and dynamic team environment
Desired certifications and training: MCSE, MCSA, MCTS, MCITP, VCP, CCNA Data Center

Head of Voice Recording Infrastructure Support Resume Examples & Samples

Lead the design and execution of system enhancements projects for the voice recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system
Manage multiple voice recording projects in APAC and ensure standards and delivery of solutions are to Citi standards and within time and budget
Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures
Applies knowledge of computer hardware and software to be programmed in business/mission application
Work with development team supporting applications and systems which interface with the voice recording systems to resolve issues as well as implement improvements
Participate & drive certifications on recording technology add on products for multiple applications/solutions
Assist in audit and compliance efforts for department, including risk review, self assessment, COB/business monitoring and documentation of policies and procedures, participation in occasional auditing projects or provides information and access to accounting records as required
Participate in monitoring and support of end user products by intercepting alerts and ensuring proactive communication with end users
Provide operational support to the Infrastructure related to the Voice products within the guidelines as specified by the Info Sec procedures & Standard Build configurations
Extensive technical knowledge of the voice Recording systems like NICE, Verint, Cybertech, etc
Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, SBC, Network IVR, and Voice and Data Network
Bachelors/Masters (or equivalent experience) in electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
Expert knowledge of state-of-the-art research in speaker verification and identification
Creative thinker and goal-oriented, practical problem solver
Knowledge of digital signal processor code development and/or porting is a plus
Consistent implementation of security solutions at the business unit level

Infrastructure Support Resume Examples & Samples

Possess an understanding of MSSQL Server back-end (database administration, performance, query optimization)
Ability to collaborate, collect and document requirements for complex custom reporting use-cases
Ability to write PowerShell scripts that can read files and filter, format and transform data
Ability to administer and create custom reports in SQL Server Report Server (SSRS)
Experience managing solutions or systems in a mid-to-large scale enterprise environment
Experience supporting distributed applications on Windows servers
Ability to run a meeting, manage a project, give presentations, train users
Previous experience implementing and customizing SysTrack or similar solutions
Previous experience with data visualization, business intelligence, analytical reporting solutions
Ability to write Splunk searches and build Splunk dashboards (Splunk Search language)
Experience using and getting data from other monitoring and/or systems management solutions
Workstation hardware support or engineering expertise
Advance knowledge of Windows operating systems
Infrastructure or network monitoring experience
Advanced usage of Microsoft Excel (macros, pivots, data analysis)
Experience updating/maintaining documentation/collaboration sites such as Jive

Infrastructure Support Specialist Resume Examples & Samples

Windows Server 2008/2012 including clustering
TCP/IP, DNS, WINS, DHCP
Active Directory/Group Policy
Windows Security
IIS and Web services
Powershell

Technology & Information Risk-infrastructure Support Resume Examples & Samples

Level 3 operational support and administration of Network Security Products & Services like Internet web Proxies, SOCKS and FTP proxies, Malware Protection, Intrusion Detection Systems, Firewalls, etc
Deployment and Administration of network security systems like, BlueCoat Proxy SG, TrustWave M86, FireEye, etc? Preferably equipped with knowledge on Lancope, Juniper and Fortinet firewalls
Security policy administration
Web traffic, Systems, network and application troubleshooting
Strong knowledge and experience with network security (e.g., configuring Internet web / SOCKS / FTP proxies, deploying and managing antimalware, configuring firewalls systems and related network security monitoring & management platforms like Lancope, RedSeal, Tufin)
Strong knowledge and experience with Bluecoat web / SOCKS / FTP proxies, Bluecoat Management Center, BCAAA, PAC, etc
Strong knowledge of packet filtering, stateful packet inspection and the differences between them
Strong knowledge of fundamental networking/distributed computing environment concepts e.g. routing, switching, VLANs, VPNS, NIS, NFS
Intermediate to advanced understanding of packet capture and analysis using snoop, tcpdump and Ethereal or similar tools
Experience with scripting like shell scripts, perl scripts, etc to assist daily works
Familiarity with incident response techniques, intrusion prevention systems, information security methodologies, authentication protocols and different IT Security threat mechanisms
Active interest in IT Security and general knowledge of Information Security
Excellent written and oral communication skills. Fluent English is required
Strong interpersonal and communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management, colleagues and customers
Independent problem-solving, highly motivated and self-directing
Comfortable working in an operations and support team with heavy end user interaction
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Experience with firewall enterprise management suites e.g. Juniper NSM, Juniper SPACE, Fortigate e.g. manage 400+ firewalls
Experience with any of the following firewall platforms: Juniper Netscreen & SRX, Palo Alto
Understanding of routing protocols (BGP, OSPF, RIP, etc)
Experience with Linux system administration (Red Hat Enterprise Linux)
Experience with any of the following load balancing devices: F5 BIG-IP, A10
Experience with any of the following systems management and monitoring: Micromuse Netcool, Empire Sysedge, SNMP
Experience using intrusion detection/prevention solutions
Experience with network security risk and compliance tools like RedSeal, Tufin, Skybox
Experience with NBAD (Network Behavior Anomaly Detection) tools like Lancope
Experience in customer support and experience in interacting with business
Experience with host security (e.g., passwords, uids/gids, SIDs, file permissions, ACLs, filesystem integrity, use of security packages, IPTables)

Infrastructure Support Resume Examples & Samples

Batchelors of Science in Computer Science
Wintel OS Support, Design, Implementation, Troubleshooting
Deployment tools
Automation Tools
Wintel Middleware (IIS) Support, Design, Implementation, Troubleshooting
Middleware Application support, troubleshooting
Vulnerability management and remediation
Risk and Vulnerability Remediation of Wintel Technical issues
WIntel Security across Wintel technologies
JPMC CCB organizational knowledge and support experience
Excellent collaboration skills
Excellent communication skills at a variety of organizational levels
Storage and capacity of all types (NAS, SAN, local, etc.)
Expert troubleshooting skills across technology stacks (server, OS, DB, network, security, etc
Internal inventory systems experience and knowledge (TAMS, MARS, etc.)
Security, vulnerability, risk management controls and processes, including ACA management and resolution
TCO (total cost of ownership), internal and external (vendor) systems costs, forecasting, resource costing and allocations and associated inventory systems
Storage and capacity management reporting and analysis
Resiliency and Recoverability systems e.g. BREWS, DRA (disaster recovery advisor) tool

Infrastructure Support Resume Examples & Samples

Hands on experience with Cisco/Avaya Voice technologies with 3+ years of related experience in IT industry
Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc
IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, Avaya Session Manager, Avaya Aura, H248 Gateways, CMS, Call Routing and different Codecs
Familiarity with Oracle applications
Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc
Solid Communication Skills (Written/Verbal/Presentation). Solid team player
Able to work rotating shifts for 24/7 coverage
Flexibility in working hours as some migrations will require weekend and after hours’ work
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
Ability to troubleshoot implementation problems during migrations
Operational disciplines with regards to systems management, change management, etc.)
Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders
Basic to intermediate knowledge on ITIL processes

100

Infrastructure Support Resume Examples & Samples

Bachelor’s degree in procurement, supply chain operations, or APICS seasoned purchaser or a related field
1 to 2 years of procurement experience, preferably in a manufacturing environment
Familiarity with standard supply chain concepts, practices, and procedures within the procurement field
Experience with process documentation and flow charting
Proficient computer skills in MS Office (Excel, Outlook, PowerPoint, Access, SharePoint, & Visio)
Strong oral and written communication and ability to multi-task
Self-starter with the ability to think creatively and laterally
Strong analytical & problem solving skills
Strong organizational skills; track large amounts of data and activities
Detail-oriented, Issue resolution

101

Data Center Controls & Monitoring Site Infrastructure Support Resume Examples & Samples

Coordination with cross functional partners to ensure device data is entered and maintained in the facility device management application
Develop and maintain processes and procedures associated with the management of the controls and monitoring applications
Train end users on the proper operation and maintenance of controls and monitoring applications
5+ years of experience in one or more of the following areas

102

Infrastructure Support Resume Examples & Samples

Strong analytical skills (able to analyze data and derive action items)
Good project management skills (able to track and follow up on action items)
Qlikview a strong plus
Data Science a strong plus
Tableau a strong plus
Lead analytical projects that drive toward implementation of action items to reduce customer impacts and increase automation and operational efficiency. Projects will require heavy data analysis
Develop and implement approaches to perform analysis of domain specific source data to provide accurate statements and conclusions, leading to the identification of improvement initiatives
Provide support for materials reviewed in Senior Management forums
Effectively present conclusions and recommendations to all levels of management
Lead multiple initiatives, establish and track success measures for each initiative and ensure delivery is met with various levels of timelines and expectations
Minimum 5 years of Business Intelligence Analyst experience in a large, matrix structured, mission-critical (preferably financial services) environment required
Experience in conducting statistical analyses, working with large data sets
Bachelors Degree (or higher), preferably in engineering or statistics related discipline, or equivalent experience
Strong interpersonal skills, including verbal, written, and listening skills. Technical report writing experience preferred
Experience gathering data and establishing a proposal or business case in order to build and present a persuasive argument in favor of an observed need for improvement
Experience in putting together executive summaries covering high level benefits of a project or initiative
Excellent organizational, planning, problem solving and decision making skills including experience with project management methodologies required
Demonstrate the ability to work independently and as a member of a team
Able to multi-task with ease including a demonstrated track record of delivering multiple concurrent complex technical projects on time
Ability to probe and ask the right questions about the business value of enhancement requests to the tool and process
Working knowledge of ticketing systems, KPIs and metric analysis
Advanced knowledge of Excel (pivot tables, charting, macros, calculations), Microsoft PowerPoint, Microsoft Word, IE (and other browsers: E.g. Firefox), Outlook mail, and SharePoint
Qlikview and Tableau a plus
Data Science skills a plus

103

Infrastructure Support Eng-component Manufacturing Resume Examples & Samples

Provides customer service to internal customers, responding to their needs, issues, concerns and requests
Leads, coordinates and participates in key process improvements as they relate to the enterprise computing environment
Prioritizes incoming calls, pages, and/or e-mails regarding hardware problems, checks help desk database for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
Performs on-site analysis and diagnosis of complex hardware problems
Recommends and implements corrective solutions, including coordinating off-site repair as needed
Assists in designing and implementing regional server room security features, including HVAC control, environmental alarms and access restrictions Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, related equipment and software in order to deliver required desktop service levels
Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS) and other network appliances are in proper working order

104

Infrastructure Support Resume Examples & Samples

5-10 years related business experience, including AD operate as well as infrastructure management
3-5 years work experience in one or more areas of infrastructure is preferred
Proven execution capabilities in a global organization, specifically with a new operating model launch
Track record of building relationships across global organizations, and operating via influence
Demonstrated capability of designing and implementing global standards,
Ability to perform data analysis and visualization
Expert level data analysis skills, including Excel and database skills
Expert level communication skills, including PowerPoint skills – ability to succinctly present information for decisioning
Strong understanding of the ITIL Service Management model, including experience with successful implementation of ITIL processes and standards
Broad understanding of infrastructure applications and processes; expertise in at least one area of focus for GTI preferred
Strong written and verbal skills, with the ability to interact effectively with a wide variety of senior managers across the organization
Stakeholder engagement skills, including ability to interact with senior levels of management
Proven track record of strong project management and delivery/execution skills
Able to lead and influence within a cross line of business technology organization, empower people, build rapport, garner respect and appropriately exercise authority in a collaborative cross-cultural environment

105

IT Technician, Site Infrastructure Support Resume Examples & Samples

Receiving and storing new equipment in inventory
Share information and best practices with IT organization to increase productivity and quality of service
Identify opportunities for process and technology improvement
Must reside within a 50 mile radius of Cherrington, PA facility; no relocation benefit offered
Some IT experience preferred

106

Infrastructure Support Resume Examples & Samples

Coordinate the resolution of critical P1 incidents utilizing technical and business resources in 24x7x365 enterprise organization
Be a focal and escalation point for P1 issues requiring more detailed and in depth investigations
Instigate and chair large technical bridges and hold senior management conference calls to advise LOBs of a major incident occurring in the environment
Partner with the P1M peers to assist in coordination and identification of Provide “Air Traffic Control” across the various technical estates to
Send executive style communications to a global audience giving details of the incident and impacts to the business
Provide a command and control presence on technical bridges driving work streams and engaging resolvers
Attend and represent GTI on situation reviews where possible
Establish and maintain relationships within the firm being able to fully support any critical incident as required during high-profile events
Participate in major command centers and critical site tests coverage
Review the Incident management tool for lower severity issues and ensure that the appropriate focus is being given by the assigned technical team in an effort to reduce P1 incidents
Professional experience in incident management, practices and skills or in IT operations in a financial institution
Strong working knowledge of a global financial institution in terms of technology/infrastructure and their dependencies and requirements
Must be able to work unconventional shifts which will include weekends
Strong working knowledge of tools such as HP Service Manager, REACT, CMDB, Remedy and collaboration tools such as Sharepoint
Broad technology understanding across Mainframe, Midrange, Distributed Systems, Storage and Networks
Committed to results in a highly stressful environment
Must possess decisive leadership, and the ability to exercise sound judgment and decision making skills in the heat of the moment
Build relationships both from a customer and technical point of view including with the problem and change management teams
Foundation Certification or strong knowledge of ITIL concepts is advantageous
Strong typing and multitasking skills are highly desired

107

Infrastructure Support Resume Examples & Samples

Candidate should have strong financial background and be able to track Financial Forecast, Re-Forecasting and Reconciliation to ensure projects stay on budget throughout the project lifecycle
Candidate should have a broad technology background in order to drive Audit and Control Self Assessments work items
Candidate should have experience managing BOW and Work Log tracking in JIRA or other similar products
Superior troubleshooting and/or problem solving skills
Strong documentation and presentation skills
Experienced facilitator and presenter

108

Infrastructure Support Resume Examples & Samples

Define and manage service availability targets
Track and report on performance vis-à-vis availability targets
Senior level and mature understanding (10+) years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs
Must maintain excellent verbal and written communication skills . Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
A consistent attitude and respect for high quality standards and maintaining this despite competing pressures

109

Web Infrastructure Support Resume Examples & Samples

Extensive experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
Network Products & Protocols (TCP/IP)
Application Servers (WebSphere/ Tomcat / WebLogic /IIS)
Web Servers (Apache/IHS)
Scripting and Development (Perl/Shall/Python/Java)

110

VP of Technology Infrastructure & Support Resume Examples & Samples

10+ years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
10+ years of demonstrated experience managing a high-performing, cohesive team
10+ years of demonstrated experience in liaising with middle and senior management for a mid-size to large public company
Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
Proven ability to communicate technical concepts to nontechnical people to enhance understanding and drive to decisions that lead to positive outcomes
Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
Substantial exposure to enterprise software applications delivered through on premise and cloud platforms with experience in systems design and development, with demonstrated ability to apply technology in solving business problems
Recent experience implementing enterprise class cybersecurity systems and processes (PCI experience would be a bonus)
Experience in successfully leading a team to migrate from on-premise infrastructure to outsourced/cloud services – from business case development through technical execution and change management
Demonstrated technology enabled business change management experience
Substantial broad industry and technical awareness to identify technology opportunities and align these to the business needs in the entertainment, retail and
Strong vendor management skills
Strong budget management and ability to develop and get approval for significant business cases
Developing and communicating organizational objectives; inspiring and motivating team members to achieve results
Building organizational talent by creating a learning environment that ensures employees realize their highest potential
Bachelor’s degree, in computer science, engineering, finance, business management or a related field

111

Infrastructure Support Resume Examples & Samples

The candidate will be primarily responsible for execution of the end-to-end application decommissions including documentation and updating relevant systems / tools / processes / procedures as requested by the business units and ensuring that SLAs and quality standards are met
Implement execution while adhering to the business / IT process as per the plan
The candidate must be a self starter who is able to work independently in a fast paced, results driven environment
Partner with the GT business and technology teams in execution of application decomms
Coordinate with various levels of management and their delegates across global regions/time zones to determine the key milestones, timelines, progress, risks and dependencies
Track and report decomm execution status as on-going basis
Partner with upstream/downstream teams in improving the execution process – scripting, run books, process improvements, creating work book for automation etc
Must also have a consultative approach to encourage early escalation, determining the cause of deviations from the plan and resolution of potential delays
Independent thinking, willingness to "step outside the box" and with demonstrated ability to be reliable and flexible
4+ years of application life cycle management/application development experience preferably in a application decommission projects
Experience in a Large Global Banking/Financial domain is an added advantage
Good understanding of distributed computing technologies including server hardware, storage, network, database management and AIX/Linux/UNIX Operating Systems and virtual environment
Good knowledge of change and incident Management
Strong understanding of Infra Life Cycle Management
Good understanding in process engineering and ITIL Practices
Excellent interpersonal and communication skills, including ability to interact effectively with management and fellow colleagues across diverse cultures
Detail oriented; committed to quality and continuous improvement
Ability to function productively and independently in a fast paced changing environment

112

Senior Infrastructure Support Tech Resume Examples & Samples

Selects appropriate work procedures or approaches to address technical challenges
Knowledge of ticketing system such as HEAT, Remedy, etc
Support MS Office products and active directory
Independently designs technical solutions for modules of a project, or to resolve most problems
Participates in testing and evaluating new software, hardware, systems, servers, networks, etc and implements prototypes
Provides high quality customer service
Documents problems and resolutions. May perform end-user training
Provides Tier 2 support to the IT community, and troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary
Maintains software, hardware, systems, servers, networks, etc; supports mobile workforce
Configures and installs software, hardware, systems, servers, networks, etc. for the IT community
Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Provides technical advice and guidance relative to problems involving technical user issues
Responsible for providing support all MCIT customers

113

Infrastructure Support Resume Examples & Samples

The BUSS provides a single point of contact for the end user within the IT department. To ensure the end-user does not need to navigate IT to resolve their technical requirements
You will implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request/procurement management; incident/service/time reporting.)
Manage projects from small to large ensuring end-user productivity is maintained. Manage own workload to ensure that assigned activities are completed within targets defined within SLA?s/OLA?s
Provide onsite service management coverage to the division. Ownership and BU trust is key to this role with the expectation to go above and beyond
Strong Technical grasp of strategic platforms such as Microsoft OS and applications (Office), Networks and Security, WAN, LAN, Exchange 2007/10
PowerShell knowledge
Ability to successfully prioritise and manage multiple projects and operational duties is key
Excellent communication, interpersonal and customer care skills
An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies
Experienced working in an enterprise environment working in finance industry, investment banking

114

Data Analytics Infrastructure Support SME Resume Examples & Samples

Support business units on data driven initiatives
Provide consultative support to stakeholders to make sense of data
Working on platforms/frameworks: Big Data, Data Science and Machine Learning
Excellent troubleshooting, diagnostic & analytical skills
Strong initiative and sense of ownership
Expert knowledge of database scripting and automation technology

115

IT Analyst Site Infrastructure Support Resume Examples & Samples

Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems
High School Diploma or GED from an accredited institution is required
Minimum 2 years of IT experience is required
Must reside within a 50 mile radius of Aurora, Colorado facility; no relocation benefit offered
Travel up to 10%
ITIL, MCSA, or comparable certification
A+ certification

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