Infrastructure Support Engineer Resume Samples

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A Zemlak

Amelia

Zemlak

91672 Greenfelder Hills

Boston

+1 (555) 623 6208

91672 Greenfelder Hills

Boston

Phone

p +1 (555) 623 6208

Experience Experience

Detroit, MI

Infrastructure Support Engineer

Detroit, MI

Wyman Group

Detroit, MI

Infrastructure Support Engineer

Develop and deliver Telephony and VoIP related platforms and systems
Understand and Implement EY Security Application Standards on Telephony systems
Provide support and documentation to assist in sustaining the project during the transition to production where necessary
Provide support and documentation to assist in various Telephony cloud platforms
Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
Minimize technical exposure and risk on new developments
Maintain effective and consistent communication within the team, with peers, the leadership team and the peers in other IT groups

Houston, TX

Desktop Infrastructure Support Engineer

Houston, TX

Lind Group

Houston, TX

Desktop Infrastructure Support Engineer

Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
Participate and manage Technology projects and deployments of all sizes
Work closely with the remote peer support teams in other branch offices
Assist in user training and education
Serve as liaison between business units and Technology colleagues through established procedures
Serve as liaison to other groups within IT through established procedures
Work very closely with the remote peer support teams in the Branches

present

Detroit, MI

Workplace Infrastructure Support Engineer

Detroit, MI

Renner-Mertz

present

Detroit, MI

Workplace Infrastructure Support Engineer

present

Providing application and systems management
Working with regional infrastructure teams to implement/execute change requests
Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
Change management and execution using a structured process
Responsible for the support and maintenance of infrastructure and applications across the Workplace portfolio
Providing first-class system support from initial client contact to closure
Administering system access

Education Education

Bachelor’s Degree in Engineering

Belmont University

Bachelor’s Degree in Engineering

Skills Skills

Demonstrable advance knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
Basic coding/development knowledge
Knowledge of core infrastructure security concepts (encryption, certificates, iptables, network security)
Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows & Linux
Strong Bash/shell scripting knowledge
Ability to meet agreed deadlines, with demonstrable productivity
Demonstrated ability to build strong working relationships
Professional customer-facing skills
Candidate Profile
At least 4 years of relevant work experience with a complete backbone knowledge in Asterisk & FreeSWITCH Telephony platforms

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AM Infrastructure Support Engineer Resume Examples & Samples

At least 4 years of working experience on Oracle database support
At least 4 years of working experience on Linux system administration
Experience on middleware products like Websphere, Tomcat, Apache, Websphere Portal, Oracle Web Center Portal, or MQ preferred
Experience on other database products like Sybase, Ingres, MS SQL Server preferred
Experience on other system platforms including Solaris, AIX and MS Windows Server preferred
Familiar with ITIL processes
Bachelor’s degree in a technology related discipline
Independent and good interpersonal skill
Good communication skill with both written and spoken English, Putonghua would be added advantage

AM Distributed Computing Infrastructure Support Engineer Resume Examples & Samples

Candidate will be part of production support team supporting distributed servers on various locations in Asia under the Asset Management business
Design, setup infrastructure products and troubleshoot issues on business owned servers on distributed platforms
Supporting all service delivery resiliency, efficiency and audit programs
Following product engineering standards integrated across the physical and virtual platforms
Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, flexibility, and responsiveness of the production environment
Compile run-books for the team to fulfill operation and audit requirements
5 years of professional experience in the administration on Windows 2008/2012 Server / Windows Terminal Services
Intermediate experience on Microsoft IIS
Experience as a SQL Server DBA supporting a large and complex environment would be a significant advantage
Intermediate experience within VMware ESX, Virtual Center, including new VM creation, modification, and deletion. Advanced experience will be a plus
Knowledgeable with Symantec Antivirus and NetBackup technologies
Knowledgeable with Boot from SAN and shared storage troubleshooting
Experience with blade-based server platforms and their design and management tools, such as HP – Virtual Connect, Blade Technologies, and Systems Insight Manager (SIM) and Cisco UCS
Well versed in TCP/IP, DNS, WINS, DHCP, DFS, AD
Good understanding on monitoring tools like Tivoli and NETSNMP
Experienced in Windows server OS patching methodologies / automation
Proven experience with capacity management and performance monitoring
Good understanding of security best practices for multi-tiered operating systems
Programming, scripting, and automation skills preferred
Programming language would include WMI, VB, Pearl, C, C Sharp, PowerShell
Proficient in writing technical documentation
Availability for off-hours on-call support is required on a rotational basis
Familiar with the ITIL methodology on service management
Bachelor Degree or commensurate experience in Information Technology
Experience on some of the below technologies is a plus
OS: Redhat Linux, AIX / LPAR / VIO, Solaris
DB: Oracle / Sybase
Web: IBM WebSphere AS / Apache / Tomcat / Mule

IT Infrastructure Support Engineer Resume Examples & Samples

The primary responsibilities of Desktop Engineer will be resolving issue of Desktops, Laptops, BlackBerry (Hardware, software and application) and related peripherals (Printer, scanner etc)
Basic Concepts and troubleshooting knowledge on LAN/WAN networking infrastructure
Basic Hardware Knowledge (Desktops, Laptops and networking devices)
Basic troubleshooting and working Knowledge on MS office, MS Outlook, Citrix, WinXP, Blackberry, Win 7 etc
Close liaison with the Change Management and Help Desk Functions
Knowledge and use of the change management system
The drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement
Team Worker
Committed & responsible
Good written & oral communication
Perform overtime as and when it requires and flexible in 24/7 Shift
Windows XP
Outlook 2003/07/10
Business application front end
Citrix support
Attend User calls received in Service Now within the defined SLA. Respond and Resolve the user problem within the defined time frame and TAT
Update Service Now regularly with status of calls attended & resolves the tickets assigned to the specific engineer with their respective Service Now user ID
Verify the pending calls, take corrective action & update the activity
Escalate unresolved problem as per matrix to concerned party in the event of problem not being resolved as per the defined time frame
Attend con-call with onshore or offshore in absence of TL or Shift-in charge in case of an outage
Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations
Adheres to company asset usage policies. E.g. Internet usage and customer security
Adheres company’s and Customer’s "Standards of Business conduct"
Awareness of Information sharing
Testing and acceptance / rejection of equipment
Installation / Removal of software to / from computers
Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system
Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database
Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
Conducts tests as defined in project/change implementation plans and records/communicates the details of any failures in a concise but complete manner
Configures the infrastructure/applications environment as required by the service being implemented or revised
Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on SM7
Develops commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved

Oracle Infrastructure Support Engineer Ayala Avenue Resume Examples & Samples

Supporting and maintaining of infrastructure components within the global organisation such as networks, fileservers, operating systems, etc
Providing platform specific systems management
Maintaining relationships with the Account Team and Business users
Determining failure trends and root-cause
Hands-on in the moves, adds and changes of infrastructure hardware and operating systems
Providing first-class database support and administration
Work quickly and effectively to resolve or escalate production Oracle issues at the first sign of detection using agreed monitoring and resolution processes
Executing change requests
Administering database access and maintain database security
Gate-keeping new databases destined for the production environment
Fine-tuning and optimising poorly performing databases and the related infrastructure
Ensuring synchronisation between production replica databases
Implementing regular monthly patches
Providing backup/back-fill support to business aligned teams where required

Infrastructure Support Engineer Resume Examples & Samples

Develop and deliver Telephony and VoIP related platforms and systems
Understand and Implement EY Security Application Standards on Telephony systems
Provide support and documentation to assist in sustaining the project during the transition to production where necessary
Provide support and documentation to assist in various Telephony cloud platforms
Provide feedback regarding application engineering methodologies, standards and leading practices when appropriate
Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
Minimize technical exposure and risk on new developments
Technical deliverables (i.e., code and documentation) on projects assigned
Maintain effective and consistent communication within the team, with peers, the leadership team and the peers in other IT groups
Proactively raise issues to Technical and Group Leads when necessary
Prepare documentation for operations
Proactively identifies and addresses application engineering strengths, weaknesses, opportunities and threats
Work with security certification team to understand what has to be remediated to be in accordance with EY Security Standards and not new security leak during the update
Sound analytical skills and problem solving skills needed to manage multiple technical challenges simultaneously per each project assigned when needed
Responsible for handling escalated issues from Level 1 operation support
Responsible for assisting Level 1 during any high risk incidents
Recommendation of process engineering and operational improvement initiatives including automation tooling, service expansion etc
Execution of application environment tasks as required for incident resolution
Responsible for assisting senior team members in research and development of new products and technologies
Server Management in Cloud environment (Amazon)
Demonstrable advance knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
Demonstrable platform support experience on Linux and Windows platforms
Understanding of database technologies i.e MySQL, MSSQL, Mango DB etc
Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows & Linux
Detailed understanding of networking/LAN/WAN/DMZ concepts
Experience monitoring service capacity and processes to ensure maximum availability
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments
Bachelor’s degree in a technical field and/or equivalent work experience
At least 4 years of relevant work experience with a complete backbone knowledge in Asterisk & FreeSWITCH Telephony platforms
Hands on experience in AGI, Perl, OpenSIP, MySQL is must
Demonstrated ability to build strong working relationships
Excellent communication skills, verbal and written
Ability to work within diverse, global, virtual teams
Other details
Participate in a reliable shift pattern/on-call rotation as needed
Flexibility in scheduling with a willingness to work extra non-standard hours on occasion
Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently
Strong interpersonal and verbal and written communication skills
Ability to meet agreed deadlines, with demonstrable productivity

Test Platform & Infrastructure Support Engineer Resume Examples & Samples

Basic experience with using and maintaining lab equipment / hardware such as oscilloscopes, spectrum analyzers, kerf tracers
Basic experience in scripting languages such as Perl or Awk, and with Linux and Unix platforms
English: Intermediate
Basic knowledge in ATE platforms such as Advantest 93000 or Keysight 4073
Basic knowledge in semiconductor processing
Basic knowledge in prober equipment such as TEL
Basic knowledge in equipment calibration protocols and tools
Basic knowledge in Complementary Metal-Oxide Semiconductor (CMOS) wafer testing, handling, and inspection
At least 1 year experience in General Purpose Interface Bus (GPIB) scripting to interface lab equipment
At least 2 year experience in bench equipment such as oscilloscopes, spectrum analyzers, kerf tracers
At least 2 years experience in programing languages such as C and C++
At least 2 years experience in scripting languages such as Perl or Awk, and with Linux and Unix platforms

I.T Infrastructure Support Engineer Resume Examples & Samples

Computer networking, switching and routing
Network hardware support and config
Ethernet networks
Windows Active directory & DNS (installation and support)
PC architectures
Distributed Control Systems / Programmable Logic Controllers
Network/Server/OS/PC troubleshooting
Cisco Hardware
VB Scripting

Desktop Infrastructure Support Engineer Resume Examples & Samples

Troubleshooting support for hardware, Windows 7, Windows 10 operating systems, generic applications, Business Unit specific applications and market data systems onsite and remotely
Act as an escalation point for junior members of the team
Call monitoring via Service Now
Ownership of chronic technical issues and escalation towards specialized technical teams
Serve as liaison to other groups within IT through established procedures
Work very closely with the remote peer support teams in the Branches
Participate and manage IT projects and deployments of all sizes
Liaise with the IT Helpdesk and other third party providers; identify trends or issues concerning support
Maintenance and automation of environmental health
Coordinate testing of new application or upgrades
Maintain / Update support documentation and team websites
Maintenance of hardware inventory and supplies
On-call availability
Participate in Frontline peer meetings
Software installations and upgrades
Take initiative to stay current on technology
Very strong English skills are necessary
Hungarian language skills
Highly motivated, analytical thinking individual
Strong troubleshooting and technical skills in Windows 7, Windows 10
Problem solving skills with an interest in gaining business knowledge
Strong client and service focus
Ability to operate as a team member as well as independently

Workplace Infrastructure Support Engineer Resume Examples & Samples

Responsible for the support and maintenance of infrastructure and applications across the Workplace portfolio
Ongoing upgrade and maintenance of associated application platforms
Preparing of operational reports relating to the platforms
Implementing regular, approved system patches and change requests

Infrastructure Support Engineer Resume Examples & Samples

Excellent understanding of enterprise level infrastructure components and systems for a global organisation
Expert knowledge of wide range of Microsoft technologies including Active Directory and Group Policy and DFS-R
Expert knowledge of VMware vCenter and vSphere design, configuration and administration including SRM and vSAN
Automation skills a must. Scripting, infrastructure as code, strong PowerShell skills
Proven experience configuring Cisco switches and routers preferably up to routing level
Proven experience administering SAN technologies preferably HP 3PAR
Proven experience administering Citrix Netscaler and Xendesktop
Proven experience administering global backup solutions (Commvault preferable)
Ability to configure and administer infrastructure monitoring systems
ITIL based service management (ITIL Certification desirable)
Excellent understanding of network and server security concepts
Proven experience creating and maintaining infrastructure design or operational documentation
Understanding of data centre management practices and standards
Experience managing firewall technologies (Checkpoint / ASA)
Administering and configuring Cisco UC or call manager
Server hardware (Dell preferable)

Infrastructure Support Engineer Resume Examples & Samples

Ability to solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information

Technical Infrastructure Support Engineer for Freed Group Resume Examples & Samples

Complex system installation (hardware, communication components, software, network, optical sensors)
Troubleshooting for hardware and software reported by field engineers and operators
Support LAN's, WAN's network segments, internet, and intranet systems
Assign switch protocols and firewall configuration
Maintain network servers such as file servers, VPN gateways, intrusion detection systems
Flexibility with working hours is requires as well as the ability to work non-traditional hours
Complex system installation and support
Field support
Network and Infrastructures support and installation
Administer servers, desktop computers, printers, routers, switches, firewalls,software deployment, security updates and patches
Experience with Windows 7,8 2012 server and above
Proven ability to work well in a team environment
Technical understanding and ability to learn complex systems
Self-learner
Very high technical skills and ability to execute tasks without much guidance
Service oriented, excellent interpersonal skills
Excellent organizational skills and multi-tasking capabilities
Problem solving skills and creative thinking
MCITP certification is a plus

Infrastructure Support Engineer Resume Examples & Samples

Mandatory - strong HP 3PAR Storage administration skills
Mandatory - strong SAN Fiber Chanel Fabric administration skills (preferably Cisco)
Experience with EMC VNX storage platforms
Proven hands on experience of VMware products, ESX with Virtual Centre, vSAN and SRM
Support of Windows Server 2003 - 2012 R2 - administration & troubleshooting
Proficient in Microsoft Infrastructure services
Competent use of PowerShell
Sound understanding of Network, Internet Protocols and the use of DMZ's
Good understanding of desktop architecture and how it interacts with the Server infrastructure
Understand the importance of good working practices in the Data Centre
Administration / Configuration / Implementation of Microsoft DFS and DFS-R (desirable)
Administration / Configuration / Support of Citrix XenApp services / Netscaler's and application deployment (desirable)
Use of ServiceNow (desirable)
Use of Microsoft Azure (desirable)
Administer Commvault for data protection (desirable)
Provide in-depth expert level technical support and consultancy relating the company's Storage infrastructure portfolio (Primarily HP 3PAR)
Day to day support of the Storage/Server environment within the company including fast and effective management of support calls
Responsible for maintaining the Storage Infrastructure
On project assignments you will work closely with other project teams, in developing new solutions based on business requirements. Working with the Architecture Team to design / evaluate technical solutions, this will include producing technical support documentation
Manage service delivery levels and proactively improve them where possible
Help support the infrastructure services aim to reduce the number of "Sev 1" incidents
Develop and improve overall communications both within the infrastructure team and as well as to the broader IT organization and business, utilising the IT Hub, IT Centre etc
Identify and monitor daily activities, including Change Requests, Project deliverables and Service Now call queue responsibilities
Shape the core infrastructure, globally, in line with the growth ambitions of the firm
Ensure documentation is kept up to date in line with change procedures and requirements of BAU management for the server infrastructure

Senior Infrastructure Support Engineer Resume Examples & Samples

Posses a Bachelor Degree in Computer Science or Engineering, Management Information Systems
5+ years of relevant work experience in the following areas
Windows Server 2003 & 2008 operating systems
SAN/3PAR storage
Enclosure C7000 setup and sustaining
HP ProLiant blade and rack mount hardware
VMware Virtualization
Detailed Project Management skills
Good understanding of basic network protocols
Build out and setup of clusters - hardware and software
Strong experience with Problem & Incident Management, ISMP
Excellent interpersonal, analytical, communication and problem solving skills
Linux Operating System
Tivoli / Altiris
Ability to be on-call on rotation basis to provide prompt support during off-office hours
Comfortable working in a fast paced, team environment and troubleshooting in a 24/7 production environment
You must be motivated and a self-starter able to work in an ambiguous environment
Candidate must have a strong desire to continually grow in the technical area
Experience working across geographies would also be an advantage
Ability to prioritize and manage work to critical project timelines in a fast-paced environment

Desktop Infrastructure Support Engineer Resume Examples & Samples

Troubleshooting support for hardware, Microsoft operating systems, generic applications, Business Unit specific applications and market data systems onsite and remotely
Software / hardware installations and upgrades and testing
Coordinate hardware repairs / cabling
Ensure virus protection functionality and definitions are up to date
Mobile support - service activation, troubleshooting (cell phone, Blackberry, iOs)
Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
Serve as liaison between business units and Technology colleagues through established procedures
Work closely with the remote peer support teams in other branch offices
Assist in user training and education
Participate and manage Technology projects and deployments of all sizes
Ensure that standards, protocols and policies are adhered to
Take initiative to stay current on technology (participate in training)
Short term international travel may be required
Strong English skills are necessary
Hungarian language skills are an advantage
Strong troubleshooting and technical skills with Microsoft operating systems
Interest in gaining business knowledge
Ability to project manage small IT projects and deployments
A good sense of priority and a logical way of approaching complex matters

Senior Infrastructure Support Engineer Resume Examples & Samples

Windows Server 2003 2008 operating systems
Strong experience with Problem Incident Management
ISMP

Data & Infrastructure Support Engineer Resume Examples & Samples

Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
Communicate effectively and concisely; providing timely responses that meet service level expectations
Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
Use JIRA ticketing system to log, monitor and work through the open cases during business hours
Update and develop knowledge base documentation with inputs from technical subject matter experts
Contribute to development work and automation to reduce friction and eliminate customer contact

Senior Infrastructure Support Engineer Resume Examples & Samples

Manage 3rd line incidents and service requests to SLA
Responsible as subject matter expert for providing advice and guidance within assigned areas of technical specialism (i.e Wintel, AD, Exchange)
Contribute towards ensuring that infrastructure services are available within the defined SLA
Contribute towards ensuring the infrastructure has capacity to meet current and planned future needs
Report on overall IT estate health and performance, justifications and risks, and prioritise work for the IT department accordingly
Contribute in the creation and documentation of best practice working methods and processes for use within the IT team and for the business
Liaising with external and internal suppliers for both the provision and repair of infrastructure services
Participate in Incident, Major Incident and Problem Management processes
Assist in the development of team members through knowledge sharing & providing guidance and mentoring
Successful stakeholder management across the customers' business including Service Management, VIP's, Personal and Executive Assistants, Senior Management and end users directly
Translate business needs in to working solutions
Provide technical assistance in the project delivery of IT Infrastructure solutions in response to business needs
Contribute to the technical roadmap of IT infrastructure
Advanced knowledge of Microsoft Windows Server 2003-2012
Advanced knowledge of Active Directory
Advanced knowledge of Microsoft Exchange Server 2013
Documentation creation
Ability to work within a team & individually
Knowledge of Storage Technologies – Netapp
Knowledge of Virtualisation technologies, especially VMware / Hyper-V
Working knowledge of SCCM
Cisco Networking (Routers, Switching and Firewalls)
Knowledge of Cyber Security
Unix/Linux Support
ITIL
Knowledge of Disaster Recovery
Experience in a similar customer facing senior support role
In depth technical knowledge of Microsoft technologies and Operating Systems and best practice processes for the delivery and management

Infrastructure Support Engineer Resume Examples & Samples

Ensure the provision of timely and accurate resolution of support logs raised by users via the Service Desk tool and via direct contact
Working with the Level 3 support analysts in UK and Europe as necessary to ensure a successful outcome for the internal customer
Provide support for the network infrastructure as required at the various Asia Pac sites as well as new offices or company acquisitions, working offsite and overseas if required
With guidance from the System Development Engineers or the Chief Infrastructure Architect provide installation and software build support for new and replacement servers in line with the requirements of the ongoing Server Renewal process
Take an active part in the installation and support of network infrastructure hardware, working with the Senior Analysts and other members of the team
Assisting with implementation of infrastructure-related projects that have been developed by the Chief Infrastructure Architect or Level 3 support analysts
Build and configuration of end user hardware and supported company software application
Continue to support the new hire and termination process improvement for APAC region. Including setting up thehardware and access ready for new hire on board ( Hardware, telephony, user account access, etc.)
Tracking the assets inventory in the region
Experience to support APAC team and resolve IT issues remotely where possible using IT support tools
Provide related training to new users, like Skype for Business , how to manage remote access … etc
Fluent English speaking and written skills
Experience of operating in a customer support environment and be in possession of a customer first mindset
Must be able to work as part of the team as well as on own initiative as the workload dictates
Extensive experience of working in a first/second line IT support role
Capable of contributing to the development of business appropriate IT solutions
Taking personal responsibility for levels of service provided to the customer
Capable of supporting on premise and cloud-based applications (but not limited to) MS Exchange, MS Active Directory, McAfee AV, Windows 7 and 10 PC’s/Tablets and other mobile OS’s (i.e. iOS), Windows Server 2008 and 2012 Servers, Competent knowledge of operating in the Virtual Server environment, Back-up software, Server builds (Physical and Virtual), configuring Multi-Function Printers
Experience of ITIL best practice around the IT Service Support processes
Strong documentation skills regarding solution configuration and supportability
Strong technically in other disciplines beyond their core responsibilities to allow them to be a flexible member of a responsive service-based team

Infrastructure Support Engineer Resume Examples & Samples

Perform daily system monitoring, verifying the integrity and availability of all services, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Support system verification of OS patching performed by internal IT team
Investigate and resolve system problems and issues affecting the operation of applications maintained by the team, working with internal IT team to resolve OS, VM or networking related issues
Configure or install platform dependencies for supported applications and work with internal IT team processes to ensure dependencies are available in software package channels
Support capacity planning efforts for internal and cloud based systems
Request, install and maintain TLS certificates for services requiring transport encryption
Support application deployment efforts and troubleshooting
Backup and restore of shared services used across the CTU team
Document systems, operational processes and tools/scripts used to support services and applications
Work directly with other CTU teams to support infrastructure requests or troubleshooting assistance
3+ years of Linux/UNIX system administration experience
Strong Bash/shell scripting knowledge
Possess substantial experience and depth of knowledge in several areas of system administration
Solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming
Experience working in a distributed team environment and using systems like Jira for task management and team coordination
Knowledge of core infrastructure security concepts (encryption, certificates, iptables, network security)
Experience with virtualization platforms
Basic coding/development knowledge
Experience in automated systems deployment and management
Experience with the Red Hat Linux distribution and related tools
Experience with Red Hat Satellite; either user level or administrative level
Experience with system monitoring and logging solutions
Experience in System Administration Automation frameworks such as Chef or Puppet
Experience with web platform and application hosting technologies such as nginx, Apache, uWSGI and Source code control repositories such SVN, GIT
VMware ESX platform experience

IT Infrastructure Support Engineer Resume Examples & Samples

Demonstrated ability in supporting hardware & software for Windows PC and Apple Mac products
Ability to coordinate with 3rd parties as required to organise resolution
Knowledge of WAN / LAN networking infrastructure
Knowledge of VoIP technology
Knowledge of server infrastructure
Ability to diagnose and resolve hardware and software problems
Demonstrated ability to conduct Q&A to isolate problems for
Knowledge of Windows Active Directory Domain
Knowledge of Apple Open Directory / Linux Operating Systems
Knowledge of Cisco Networking Systems
Knowledge of Uninterruptable Power Supply (UPS)
Minimum three-year experience in Information Technology
Minimum one year experience in a call centre environment
Asset management of spares, inventory tracking and disposal experience

Infrastructure Support Engineer Resume Examples & Samples

Prepare evaluation reports
Implement safeguards, infrastructure, and processes to protect network resources against unauthorized infiltration, usage, modification, destruction or disclosure
Implement, enforce, communicate, and develop security policies or plans for data, software applications, hardware, and telecommunications
Provide information to management regarding the negative impact caused by theft, destruction, alteration or denial of access to information
Provide recommendations on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies
Research, evaluate, test, recommend, communicate, and implement new security configurations, software, and devices
Provide guidance and expertise to lesser-experienced information security professionals
Develop, contribute, and review accreditation/ certification support documentation
Notify management when changes are required/ recommended that may affect accreditation/certification
Perform system and network self-inspections
Participate in Configuration Control Board and Certification & Accreditation meetings
Identify system vulnerabilities, coordinate remediation, and implement countermeasures
Conduct system audits and surveys
Gather pertinent security documentation for inclusion into system accreditation packages
Document hardware/software upgrades and changes
Maintain system security records and logs in accordance with ATO and customer/ management guidance
Recommend and implement remedial action
Current certifications related to Windows and/or Linux Operating Systems
Familiarity with WSUS and Linux repository setup, integration, and sustainment
13-15 years w/High School Diploma

Apprentice Infrastructure Support Engineer Resume Examples & Samples

Monitoring and updating any issues reported in the fault logging system
Identify IT issues, plan and agree a suitable and expedient approach to resolving them
Ensuring Capita Group compliance. Regularly audit hardware and software to ensure that latest security patches and virus updates are applied to all desktops, laptops and servers
Installation, configuration and day to day maintenance of a variety of equipment to run the business which can include end user machines, mobile devices, printers, servers & network devices
Day to day administration of users & groups within the Microsoft Active Directory
The management and tracking of hardware and software assets
Provide out of hours patching and support where required
To liaise with other parts of Capita Group where appropriate for IT services and solutions
Knowledge of Microsoft Windows 7 & 10
Knowledge of TCP/IP, DHCP and DNS
Knowledge of AntiVirus tools prevention and cleaning
Must have strong communication and customer service skills with a good telephone manner
Proven problem solving approach
Must be able to work well within a team to deliver a high standard of service and prioritise and multi task effectively
Highly self-motivated and the desire to improve and develop technical skills and clearly document processes and procedures

Infrastructure & Support Engineer Resume Examples & Samples

Written and verbal communication in French and English
Good interpersonal relations (negotiation)
Ability to work with remote teams
Ability to analyze and detail computer problems
Good time management and organization
Experience working in an international organization

Apprentice Infrastructure Support Engineer Resume Examples & Samples

Identifying IT issues, planning and agreeing a suitable and expedient approach to resolving them
Regularly auditing hardware and software to ensure that latest security patches and virus updates are applied to all desktops, laptops and servers
Installing, configuring and maintaining of a variety of equipment to run the business which can include end user machines, mobile devices, printers, servers & network devices
Have some knowledge of IT gained ideally through academic study however self-taught candidates with a keen interest in the IT sector can be considered. Key areas areHave strong communication skills both written and verbal

Wintel Infrastructure Support Engineer Resume Examples & Samples

Technical tasks such as server build, application deployment and server support
Time management, working in a dynamic environment often running tight deadlines
Managing the administration of the windows delivery process
Managing the resolution of any hardware issues prior to handover of completed systems
Manning the support hotline and managing the queue of support calls and tickets
2nd/3rd line support
Experience & Knowledge
Windows 2003/2008/2012 skills to MCSE level or equivalent
(MCSE not required but candidate will be required to prove level of experience)
VMware vSphere 4 and above
Experience working in a large, structured environment
Familiarity with Change Control and related disciplines
Analytical fault finding skills
Customer handling and Communication Skills
Have a working knowledge of Disaster Recovery concepts and practices
A knowledge of bespoke application systems from early design to implementation
A working knowledge of networking; firewalls, routing, switches, TCP/IP, ports and protocols
HP Hardware, racking and patching, server builds
Basic Concept of Windows Security Techniques
Blade support and configuration
Veritas Volume Manager & Cluster Server
Microsoft clustering
Citrix XPE
NetBackup backup systems
IIS 4/5/6 Skills

Development & Infrastructure Support Engineer Resume Examples & Samples

Support and troubleshooting of media systems both on premise and in the cloud, working in conjunction with the operations group
Investigation and research into cloud technologies
Assisting with the design, implementation and administration of cloud based infrastructure
Assisting with the continuous improvement of processes for building, deploying and monitoring systems
Working knowledge of core Amazon Web Services, e.g. S3, EC2
Ability to take ownership of and proactively complete tasks
Ability to learn on the job
Ability to methodically troubleshoot/investigate problems in a timely manner
Good written and spoken communications skills
Good team-working skills
Practical experience of a scripting language
Practical experience of databases
Practical experience of container technology
Knowledge of networking & TCP/IP – i.e. understanding of subnets, routers, gateways, firewalls, Internet protocols etc
Working knowledge of CI/CD tools such as Docker, Jenkins and Git
Python and Javascript
Exposure to DevOps practices such as automation of testing, delivery and infrastructure
Experience of Windows and Linux administration
Experience of system configuration management tools