Commercial Support Resume Samples
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Commercial Support Resume Samples
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JS
J Schmeler
Jerrod
Schmeler
6643 Stokes Ville
Houston
TX
+1 (555) 227 1602
6643 Stokes Ville
Houston
TX
Phone
p
+1 (555) 227 1602
Experience
Experience
New York, NY
Commercial Support Team Supervisor
New York, NY
Kshlerin, Armstrong and Lemke
New York, NY
Commercial Support Team Supervisor
- Supervise a commercial support team. Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures
- Make recommendations for improving processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction
- Assist with the implementation of training programs for the commercial support team
- Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations
- Assist commercial support team with the management and troubleshooting of problem situations
- Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team. Surface problem situations to the Commercial Operations Manager (COM) and assist with the resolution
- Supervise ad hoc data collection requests
Philadelphia, PA
Commercial Support Manager
Philadelphia, PA
Hickle LLC
Philadelphia, PA
Commercial Support Manager
- Manage Operational forecast /Rolling forecast including ensuring accurate data passed for annual costing purposes
- Support recruiting, onboarding, training of new team members
- Manage recruitment, on boarding, training of new team members
- Analysing client financial information, including P&L, balance sheet and cashflows
- Liaison with counterparts in Transactional Centre of Excellence on Quarter end close including BVA reporting
- Acting as an Approver for pricing models, financial models and client due diligence processes
- Ownership of Business plans and forecast updates in TM1 including ensuring accurate and timely submission of data to Corporate
present
Phoenix, AZ
Commercial Support Specialist
Phoenix, AZ
Marks, Muller and Dietrich
present
Phoenix, AZ
Commercial Support Specialist
present
- Exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
- Conveying messages logically, simply, succinctly, and at the right pace
- Responding with a comprehensive pre-sale solution package in a timely manner post field sales representative sales call
- Keeping field sales representative informed and providing feedback on actions taken
- Considering the competition’s products and/or services and customer base in framing solutions
- Working collaboratively with field sales representative on devising strategies
- Evaluating sales opportunities and targeting those with the greatest potential for producing positive business results
Education
Education
Bachelor’s Degree in Business Management
Bachelor’s Degree in Business Management
Harvard University
Bachelor’s Degree in Business Management
Skills
Skills
- Strong analysis/technology skills (esp Excel functions, PowerPoint, Word, SharePoint) able to perform intermediate functions in these systems
- Good knowledge of Word, Excel and PowerPoint
- Strong proficiency with Microsoft office (Excel, Word, PowerPoint
- Strong organizational skills, ability to execute tasks and projects efficiently and meet deadlines
- Strong analysis/technology skills (especially Excel functions, PowerPoint, Word, SharePoint) able to perform intermediate functions in these systems
- Strong proficiency with Microsoft office (Excel, Word, PowerPoint)
- Excellent problem solver
- Knowledge of Global Commercial Banking businesses and CMP
- Demonstrates solid business acumen and data analytic abilities in support of sales activities
- Knowledge of Global Commercial Banking systems- AFS, BOSS, GUS, GFO, Interact, KYC processing systems, Navigator, etc
15 Commercial Support resume templates
Read our complete resume writing guides
1
MS & Commercial Support Manager Resume Examples & Samples
- Serve as the primary support contact for the MSRs, Purchase Card Specialists and banking network commercial lenders for ongoing support including, but not limited to: product knowledge on new and existing products and services, pricing requests, and responding to Requests for Proposal (RFPs)
- Responsible for all pricing decisions based on the limits established by management, and is directly accountable for the profitability of those decisions
- Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software application for PCs, Electronic Cash Registers (ECRs), dial terminals, Internet applications, Visa Infosource, ProCard and Pathway net
- Develop and maintain a comprehensive knowledge of additional merchant service relationships including check services, gift/loyalty card programs, wireless applications, and any new products developed in the future
- Recognize new product or pricing trends within the industry and recommend new ideas or processes that will increase BB&T's competitive advantage in the marketplace
- Provide support for internal clients (MSRs, Banking Network, etc.) on the functionality of the various point-of-sale systems and report software available to clients
- Stay abreast of technological advancements in the acquiring industry to better serve the needs of the Bank's internal and external clients
- Serve as a liaison between Merchant Services' vendor relationships and internal clients. This includes scheduling conference calls, researching vendor issues, determining the best solution for the external client, and providing training on use of the software or service
- Maintain knowledge of Purchasing Card and Corporate Card programs. Provide back-up support for the Direct Sales group to include pricing proposals, responding to RFPs, and product support
- Serve as primary point-of-contact for key account relationships, i.e. high volume merchants and high spend commercial card clients and those clients assigned to them by the MSRs, commercial lenders or Purchase Card Specialists. Includes conference calls to sell additional services or provide training on existing services. Serve as the single point-of-contact for these clients
- Two year college degree in Business Management, Accounting, Finance, Computer Science or a related field, or equivalent education and related experience
- Two years of experience in Bankcard & Merchant Services industry
- Proficient working knowledge of PCs and the Internet
- Display a high level of ownership and superior work ethic
- Thorough understanding of various computer hardware and software applications
- Strong technical comprehension skills
- Bachelor's degree in Business Management, Accounting, Finance, Computer Science or a related field
- Previous experience as a Merchant Sales Representative
- Cohen Brown Sales training or equivalent
- Previous experience with Merchant Systems including Total Systems, MMS, and Merchant Connection
2
Technical Commercial Support Specialist Resume Examples & Samples
- Works with customer via phone to resolve Tier I technical issues, including but not limited to billing, cable modem provisioning, router configuration, LAN configuration and general software troubleshooting
- Schedule Trouble calls (truck rolls) for Business Class customers
- Diagnose and resolve minor software/hardware problems while maintaining ownership and accountability
- Maintains current knowledge of new product upgrades and features
- Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers
- Communicates directly with Business Class customers to answer account-related questions and resolve billing issues
- Interfaces with Accounting, Construction, Dispatch and other organizations to ensure customer issues were addressed and resolved
- Submits credit adjustments and modifies billing codes on Commercial accounts as needed
- A+, Net+, MCP or similar certification
- Knowledge of cable modem installation and configuration
- Familiarity with Microsoft email software (Exchange, Outlook, Outlook Express), and to configure them for POP email
- Working knowledge of AS400 Billing System and Business Class work order entry processes
- Working knowledge of Local Area Networks and Internetworking Protocols (IP)
- Working knowledge of routers, switches, hubs and general network design
3
Commercial Support Graduate Resume Examples & Samples
- University degree in Marketing, Finance or Economics
- Excellent communication and inter-personal skills. Strong customer focus and analytical skills
- English and French. Another European language would be a plus
- Strong software knowledge is required: Lotus Notes, MS Excel, MS Access. Willingness to learn other software used by the corporation
- Swiss citizen or holder of a valid B or C permit, or EU citizen who has completed studies in Switzerland
4
Commercial Support Exectuive Resume Examples & Samples
- Commercial marketing/promotion of commercial opportunities
- Client identification/arranging meetings
- Commercial consultation
- Managing the commercial the commercial product portfolio
- Proposal and case study creation
- Invoicing
- CRM system management and administration
- Assisting the Global Head of Commercial
- Creating and maintaining a portfolio of key documents
- Liaising with internal stakeholders across the business and wider FT group
- Updating the FT Live website
5
Commercial Support Specialist Resume Examples & Samples
- Must demonstrate a strong client focus
- Possession of an awareness and understanding of the bank, and operational aspects of the products and services used by clients desired
- Must demonstrate good interpersonal and overall communication skills
- Must demonstrate the ability to manage time and varying work responsibilities
- Must demonstrate strong collaboration and teaming skills
- Strong analysis/technology skills (esp Excel functions, PowerPoint, Word, SharePoint) able to perform intermediate functions in these systems
- Knowledge of GCB banking systems - AFS, BOSS, GUS, GFO, Interact, KYC processing systems, Navigator, etc
6
Commercial Support Specialist Resume Examples & Samples
- Possesses a strong client focus and awareness and understanding of the bank and operational aspects of the products and services used by clients
- Must demonstrate strong interpersonal and overall communication skills (written and verbal)
- Must demonstrate the ability to manage time and varying work
- Bachelors/Undergraduate degree
- Sales and/or service delivery experience
- Strong proficiency with Microsoft office (Excel, Word, PowerPoint)
7
Commercial Support Team Supervisor Resume Examples & Samples
- Serve as a champion for the partnership between the respective Commercial Support Teams within the regions and those more centrally located
- Supervise a commercial support team. Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures
- Make recommendations for improving processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction
- Assist with the implementation of training programs for the commercial support team
- Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations
- Assist commercial support team with the management and troubleshooting of problem situations
- Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team. Surface problem situations to the Commercial Operations Manager (COM) and assist with the resolution
- Supervise ad hoc data collection requests
- Supervise any new service or credit support review process as needed
- Responsible for partnering with line management to understand needs and ensure that the commercial support team is effectively and efficiently meeting them. Surface concerns to COM who will assist in discussing them with the line
- Serve as an ambassador for the Commercial Service Team and M&T Bank by developing and maintaining strong internal and external partnerships
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Ability to travel to perform work duties and for training and special projects
- A minimum of five (5) years of loan servicing experience
- A minimum of one year of supervisory experience
8
Commercial Support Analyst / Team Assistant Resume Examples & Samples
- Providing regular and accurate commercial information to your account team, including
- Managing the end to end EPOS reporting
- Support with general account administration e.g. new line forms, promo forms, cost price queries
- Ad hoc administration and support
- Support for account meetings e.g. powerpoint presentations, booking rooms, ordering catering
- Analyse data integrity queries and provide solutions in a timely manner
- Assist with general account queries ( internal and external )
- General ad hoc team assistant support e.g. support with planning events, packing goody bags, digital admin
- Analytical skills and confidence in working with figures
9
Commercial Support Team Supervisor Resume Examples & Samples
- Supervise a large commercial support team, possibly at multiple locations
- Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures
- Proactively document unwritten procedures and collaborate with Procedures Manager
- Assist with the development and implementation of training programs for the commercial support team
- Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations. Partnering with the COM, manage and troubleshoot problem situations
- Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team
- Supervise and make recommendations to streamline ad hoc data collection requests
- Assist in the development of new service or credit support review process as needed
- Develop relationship with internal partners throughout the bank. Partner on the development of materials for new initiatives when possible
- Responsible for partnering with line management to understand needs and ensure that the commercial support team is effectively and efficiently meeting them. Represent the team in the communication of concerns to partners and line management
- Possible travel to perform work duties and for training and special projects
- Bachelor’s degree, or in lieu of a degree, a combined minimum of 8 years higher education and/or work experience including: a minimum of 4 years customer service (or operations experience), with 2 years of supervisory experience
- A minimum of 4 years customer service or operations experience (preferably in banking)
- 2 years of supervisory experience, to include mentoring and coaching experience
- Proficient with the use of personal computers
- Knowledge of Microsoft Outlook, Word and Excel
- Knowledge of financial statements and loan documentation
- Ability to work as a team member, with internal business partners, and to develop working relationships with individuals in middle to senior management
- Ability to manage a team at multiple locations
- Ability to develop training materials
- Ability to develop original presentation material and present to a group on a topic that is new or familiar
- Prior experience as a Supervisor on the Commercial Support Team
- Established network of contacts within the Commercial Bank
- Working knowledge of bank systems used by the commercial support team
- Knowledge of bank policies, procedures, and banking regulations
- Experience with Microsoft SharePoint
10
Commercial Support Specialist Resume Examples & Samples
- Must possess strong client focus and customer service skills, direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills
- Proven ability to multi-task and balance demands of client teams, clients, and product partners. Most qualified candidates possess a combination of general banking knowledge, leadership skills, and commercial banking knowledge, as well as Credit and/or Treasury sales, servicing, or operations management experience
- Possess excellent written and verbal communication skills
- Strong organizational skills, ability to execute tasks and projects efficiently and meet deadlines
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook
- Familiarity with bank products, services, operations, systems, policies, procedures for business/corporate clients.
11
Commercial Support Specialist Resume Examples & Samples
- Proven ability to multi-task and balance demands of client teams, clients, and product partners
- Must possess a combination of general banking knowledge, leadership skills, and commercial banking knowledge, as well as Credit and/or Treasury sales, servicing, or operations management experience
- Familiarity with bank products, services, operations, systems, policies, procedures for business/corporate clients
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook
12
Commercial Support Team Supervisor Resume Examples & Samples
- A minimum of 3 years customer service and/or operations experience
- A minimum of 2 years prior leadership, mentoring and/or coaching experience
- Ability to work as a team member and with internal business partners
- Ability to lead a project team
- Ability to deliver a presentation to directs
13
Executive Assistant Global Advertising & Commercial Support Resume Examples & Samples
- Agenda management
- Office management (promotional material, office supplies)
- Onboarding sessions for new hires
- Internship coordination
- Training plans coordination
- Coordination of legal contracts for external sales reps
- Org charts and advertising contact lists
- New hire administration and IT requirements
- Sales meetings and conferences organization
- Team and project planning
- Supporting the Financial Manager with the team’s expenses
- Coding invoices
- Preparing vendor forms
- Managing the international agenda and liaising with media event organizers
- English mother tongue preferred. Knowledge of French would be a plus
- Mature and confident professional with a minimum of 5 years of experience
- Being at ease in an international and multi-cultural environment
- Excellent computer, communication and writing skills
- Ability to build relationships quickly with internal and external stakeholders
- Comfort in dealing with all levels of executives
- Ability to multi task in a fast paced environment
- Sense of urgency and impeccable follow through
- Can deal with confidential information
- Share
14
Commercial Support Specialist Resume Examples & Samples
- Great organizational skills
- Excellent problem solver
- Excellent follow-up skills
- Good understanding of Treasury & Credit systems
- Ability to apply active listening on a daily basis
- Ability to work in a virtual team role
- Great team player
- Proficient in Navigator
- Proficient in LEO
- Proficient in working remotely from core team
15
Senior Commercial Support Analyst, Ap Coe Resume Examples & Samples
- Decision Support
- Bachelor degree or equivalent
- 8-10 years related experiences required
- Microsoft Office, Finance and Accounting knowlege
- Travel requirement: 10-15% (regional travel)Planning & Analysis
16
Commercial Support Analyst, Ap Coe Resume Examples & Samples
- Business partnering with various stakeholders
- Quarter close and standard reporting
- Budgeting, Updates, Standard Reporting/Analytics Execution
- 3-5 years related experiences required
- Knowledge of general finance/accounting processes. Knowledge of the SDLC (Software Development Lifecycle) Strong influencer, independent thinking, and strong planning/prioritization are critical to success. Experienced professional with strong communication skills who is able to interact with senior management is required. Intermediate to advanced skills in Microsoft is required.Planning & Analysis
17
COO Commercial Support Specialist Resume Examples & Samples
- Education: Bachelor (or equivalent) minimum requirement
- Excellent command and fluency in Dutch, French and English both written and verbal
- Strong self-starter with the ability to make things happen individually and through extended team effort
- Strong problem structuring and solving skills – paired with a high level of energy, resilience
- Pro-active driver, results-oriented, with can-do-attitude
18
Commercial Support Resume Examples & Samples
- Liaison between commercial teams and internal departments
- Contract administration; responsible for the coordination of the entire process, from the preparation until the signature
- Creating client and financial reports
- Assist with preparing client events
- Preparing presentations for account managers
- You will be part of projects and product development
- Assist in executing client surveys
- Answering phone calls and emails from internal and external clients
19
Commercial Support Analyst Product Services Resume Examples & Samples
- Compiling quotations for services and products and initiating business approval
- Compiling and annually revising Dowty Propellers catalogues for products and services
- Maintaining Dowty Propellers licensing database and initiating action necessary to maintain licensing coverage
- Supporting spares sales activities
- Performing sales analysis and reporting on services activities
- Supporting the wider GE / Dowty commercial team,
- Co-ordinating with the Materials planning and fulfilment organization
- Supporting forecasting activity relating to future demand for Dowty Propellers products and services
- Supporting the Customer Fulfilment Team during periods of high demand or absence,
- Support and engage in business activities to the benefit of our customers, GE Aviation, Dowty Propellers, its employees and the local community
- Bachelor’s degree or similar experience and knowledge
- Proficiency in the use of MS Excel
- Experience of ERP systems would be advantageous
- Ability to prioritize workload and adapt in a dynamic environment in order to meet customer demands
- Ability to work effectively in a matrix organization and build relationships
- Ability to apply methodical and logical approach to problem solving
- Ability to build relationships both internal and external
- A positive can-do attitude
- A willingness to embrace change and drive process improvement
- Strong communication skills both written and verbal
20
Commercial Support Manager Resume Examples & Samples
- Providing oversight to Business Support Centre of Excellence Commercial Support team (Direct support to Cluster BUF) – Key “Go To” person for Business Unit Finance Director/Controller
- Business partnering with various stakeholders in Emerging Markets (where necessary and required by Business Unit Finance)
- Liaison with counterparts in Transactional Centre of Excellence on Quarter end close including BVA reporting
- General Budgetary responsibility
- Manage 1 to 2 members of staff (dependant on cluster complexity)
- Working in conjunction with the Business Unit Finance local teams in Emerging Markets to ensure accurate and timely recording of all Business Plan and forecast updates in TM1
- Ensure provision of key reports to the local Business Unit Finance team whilst working with the Business Support Centre of Excellence Reporting team to automate and standardise as much as possible
- Assist in prep of monthly performance deck for Regional reviews
- Review ad-hoc reporting & performance analytics – Gross Profit/Price volume/BVA’s etc
- Preparation of Business Plan and update decks for key reviews including top line commentary
- Review Balance sheet forecasts/headcount/capital etc
- Ensure Business Warehouse allocations are in place and correctly reported in Bravo
- Review standard reporting & performance analytics work products
- Manage Operational forecast /Rolling forecast including ensuring accurate data passed for annual costing purposes
- Documentation of current processes – Standard Operating Procedures work instructions etc
- Strive for continuous improvement and standardisation whilst working with support from direct line manager and other cluster managers
- Establish and maintain service service level agreements (SLAs) and performance metrics
- Monitor SLAs and performance metric operational performance to ensure excellent customer service
- Support recruiting, onboarding, training of new team members
- Participate and lead as appropriate in status and team meetings including providing updates to leadership
- Supporting Career development of analysts
- Lead and participate as appropriate in status or team meetings and provide updates to leadership
- Minimum Bachelor’s Degree qualification, with a financial certification in ACA, ACCA, CIMA, CPA, CMA or other equivalent, with significant post qualified financial experience
21
Commercial Support Manager Resume Examples & Samples
- May evaluate and manage business opportunities from commercial prospective to ensure that the contracts (sometimes bids) are viable
- May keep in touch with the customer
- Degree level in Economics, Business Management, Finance, Commerce, Accounting, is preferred)
- A number of years’ relevant experience of finance, project management, customer service management / delivery
- Basic understanding of the key financials i.e. costs, pricing and budgets and can provide sensible financial analysis
- Analytical way of thinking
- Ability to handle many streams of information and control inputs into a document prior to production
- Excellent English
- Knowledge of BT Tools (non-exhaustive): Stars, Classic, Cost Monitoring Tool, Tahiti, CIVT, Sharepoint, CNS
22
Regional COE Commercial Support Resume Examples & Samples
- Business Plan support and analysis
- Decision Support: Prepare ad-hoc reporting & performance analytics work products
- Budgeting, Updates, Standard Reporting/Analytics Execution: Deliver balance sheet forecasting work products
- Budgeting, Updates, Standard Reporting/Analytics Execution: Establish Budget baseline by performing statistical trend analysis
- Budgeting, Updates, Standard Reporting/Analytics Execution: Deliver standard reporting & performance analytics work products
- Governance: Prepare CoE Operational Performance Metrics
- Administrative Activities: Participate in functional or career development training
- Administrative Activities: Lead or participate in status or team meetings and provide updates to leadership
- 0-3 Years
23
Sales Commercial Support Resume Examples & Samples
- Responsible for Commercial & Financial support to the bid Management team
- Preparing and Review of quotation, calculation, commercial offer
- Support to sales teams for all commercial activities from PM10 to PM70
- Ensure timely preparation of clarified orders and proper handover to the project management
- Support to Business Managers in negotiating with business Lines for best suitable transfer price or any pricing issue
- Management of financial guarantees (Bid Bond, Performance Bond) and communicating with corporate finance department accordingly
- Support by preparing all tenders as per tender documents to meet the deadline & to reduce NCCs caused by bid preparation mistakes
- Ensure timely and excellent preparation of MedCalcs MM Overview in order to ensure the provision of factory discount keys
- Ensure timely preparation of clarified orders and proper handover to PM BA
24
Commercial Support Internship Resume Examples & Samples
- Analyze FA usage (volume and frequency)
- Verify the accuracy of “Summary table”
- Support to Pricing assessment on FA
- He/She will also learn to manage the processes, guidelines and tools as well as to cooperate in a cross-functional environment
- Bachelor Degree in Economics, Business administration,
- Pro-active, self-driven and willing to work hands-on projects
- Very good knowledge of English and Italian language
- Excellent knowledge of Excel, Power Point, Word
- Third language: French or Spanish ( desirable but not mandatory )
- Good interpersonal skills
25
Commercial Support Manager Resume Examples & Samples
- Coach, motivate, and lead the revenue support team to achieve daily, weekly, and monthly performance targets (including both member and prospect visit scheduling),
- Report and analyze overall visit volume metrics, (re)setting scheduling targets, designing and managing campaigns and redeploying resources as the business requires, and stepping in to help with scheduling initiatives as required,
- Responsible for sales force database integrity and compliance, helping with all levels of reporting as required,
- Ensure each new hire is appropriate welcomed, trained, and successful achieves visit scheduling sign-off,
- Upskill team quickly, through robust feedback and coaching, with a sharp emphasis on building professional and commercial skills; responsible for partnering with Revenue leads to deliver difficult messages to support team members,
- Partner with sales executives and account manager to identify and resolve performance gaps or productivity issues within the support team, and
- Partner with revenue leadership to develop scheduling resources (e.g. campaigns, emails, merchandisers, etc.) and development resources (e.g. development plans, skills-based training, etc.) for team members to use
- Strong ability to coach, develop, and motivate staff,
- Desire to succeed in a quota driven sales environment for a high-growth, global company,
- Proven ability to lead by example, consistently achieving performance and reporting standards,
- Strong presentation and writing skills,
- Strong time management skills and strong attention to detail,
- Strong interpersonal skills, able to build rapport quickly with team and internal partners, demonstrated success at working well across functions,
- Ability to handle sensitive staff issues both confidentially and professionally,
- Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service,
- 2+ years of related professional experience,
26
Commercial Support Specialist Resume Examples & Samples
- Bachelor's degree in Business, Sales, or related field; or in lieu of a degree, a HS Diploma or equivalent with 5+ years applicable working experience
- 1+ years of related experience and/or training
- Proficiency in Customer Relationship Management (CRM) systems
- Previous sales, customer service expertise and/or process improvement experience
27
Commercial Support Specialist Resume Examples & Samples
- Support for regional marketing and sales projects
- Coordination of regional and national events in close cooperation with marketing and sales
- Administrative support of marketing
- Personal responsibility for the execution of administrative processes (for example in ARIBA)
- Project tracking to invoicing and - settlement
- Creation of marketing and sales support analysis and reporting
- Creation of promotional materials in coordination with product management
- Deployment and logistics of promotional materials for the sales force
- Organization and monitoring (protocol) of internal and external meetings
- Support of management in carrying out project plans
- Support in organizing regional / national congresses and symposia
- Collaboration with the Grant-Team
28
Manager of Claims & Commercial Support Resume Examples & Samples
- Develops and implements corporate claim management processes and procedures, as necessitated
- Manages contract claims and risk issues related to prime agreements and/or major subcontract agreements
- Facilitates swift claims resolution with clients and subcontractors
- Manages claims with clients by preparing proper notices for project management
- Defines claims process and procedures on projects through the project instructions manual
- May assist projects during the negotiation stage of the prime agreement and provides advice on claims avoidance
- Reviews larger equipment and subcontractor agreements on projects prior to commitment and provides advice on potential claim issues
- Manages project specific claims letter templates
- Provides input to corporate claim letter templates
- Conducts necessary research and acquires supporting documentation to substantiate claims to clients or major subcontractors
- Assesses prime agreement risk profile and communicating to the project team at project inception. This includes, but is not limited to, notice requirements, statutory requirements, project specific definitions such as Force Majeure and dispute resolution
- Develops a project specific claims summary report during project closeout to support lessons learned and continuous improvement
- Functions as a consultant to advising on claims and disputes with subcontractors
- Updates and reports progress on claims electronically in a corporate database
- Trains, develops and mentors others on their duties and accountabilities. Occasional training of other functional roles on claims management
- Acts in capacity of a group lead with primary day to day management responsibility for team of 5-6 claims managers in positions of: Senior Claims Manager Contract Controls Specialist, Senior Contract Controls Specialist, Contract Controls Manager
29
SME Commercial Support Resume Examples & Samples
- Deliver training sessions and expertise on commercial systems and tools to business commercial teams. Commercial systems and tools include Microsoft Dynamic CRM, Diamond System Market Sell Reporting, Eloqua, Vendavo, Contract Management - Ariba, Commercial applications on Tablet workstations and smart phones (Microsoft Surface Pro 3, Lenovo Yoga, iPad and iPhone)
- Provide trouble shooting and daily support for business commercial team in their utilization of commercial systems and tools
- Understand and validate requirements from business commercial teams regards user experience and effectiveness and manage their expectation
- Collaborate with rest Asia Pacific Commercial Support Team members to implement best practices, enhance productivity and efficiency with the commercial systems and tools
- Coordinate with global counterparts on developing and rolling out new enhancements; represent Asia Pacific to proactively participate in global improvement projects
- 5-6 years of work experience in supporting roles to commercial team, preferably in areas of complex, technical, consultative B2B marketing
- Ability to understand customer needs, anticipate customer expectation
- Ability to maintain good relationships and work closely with business commercial teams
- Basic knowledge of selling process
- Flexibility in a quick-changing environment
- Have interest in commercial systems and tools
30
Associate Director, Commercial Support Resume Examples & Samples
- Exceptional leadership and people skills are expected in this role
- Strong English communication skills, in speaking and in writing, are needed to effectively manage people and stakeholders
- Candidates must be able to demonstrate strong expertise for problem-solving and critical thinking
- Ability to determine solutions for customers and get the “big-picture” view of the client contract & product fulfillment
- Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy
- Ability to work in a fast-paced and changeable environment
- Manage a team consisting of Client Services, Retention Support and Order Management; guide team to prioritize their work flow, focus and optimize their efforts as they relate to their short, mid and longer term goals
- Develop and implement a dynamic Client Services strategy that will build and support the company brand and reinforce organization’s image in finance industry
- Develop and implement strategies to maintain high retention rate and reduce attrition; regularly evaluate the effectiveness of retention programs and recommend changes as necessary
- Coach, train, and evaluate employees’ ability to improve effectiveness, efficiencies and productivity
- Promote a strong partnership among CS Team, Retention Order Management and Sales Organization (i.e. Sales Leadership, Representatives and Operations)
- Monitor employee productivity and motivate team to reach set SLA’s and monthly goals
- Drive 100% adherence of team to accurately and completely document all client interactions and OM details in SFDC
- Supervise team in accordance with company and site policies & procedures
- Provide performance metrics, conduct training and handle hiring/interviewing for staffing needs
- Capture and share best practices with team members
- Provide regular feedback to senior management on retention team efforts, potential risks/challenges, and identified up-sell / cross-sell opportunities, etc
- Work across Platts organization to resolve any client issues in a timely manner
- Completes other assignments as required and/or assigned
- Actively participate and maintain alignment with Manila Leadership group
31
Commercial Support Manager Resume Examples & Samples
- Drive global standards / capabilities within the Commercial Support group
- Support the Regional COE Commercial Lead on standardization efforts within the Commercial group
- Improve business insights
- 10% Decision Support
- 20% Planning, Updates, Standard Reporting/Analytics Execution
32
Manager, Commercial Support Resume Examples & Samples
- Strong computer skills, with emphasis in Microsoft Word, Excel, and PowerPoint
- Ability to complete assignments with attention to detail and a high degree of accuracy
- Experience with pricing, tariffs, commercial regulations, and marketing
- In-depth understanding of interline settlement and railroad accounting procedures
- TMS, and RMS or similar systems experience highly preferred
- Ability to establish priorities and manage multiple activities to meet deadlines
- Ability to establish and maintain cooperative working relationships with all interdepartmental contacts
- Bachelor’s degree in business or marketing preferred or equivalent experience
- Minimum of three to five years of experience in railroad industry preferred
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Commercial Support Assistant Login to Save This Vacancy Resume Examples & Samples
- Sound administrative background/experience
- Excellent keyboard skills
- Analytical, enquiring mind
- Attention-to-detail
- Effective communicator
- Discretion- awareness of sensitivity of commercial information
- Good organisation skills – able to plan and prioritise own workload
- Experience of continuous improvement initiatives
- Good working knowledge of SAP Business Warehouse (BW) reports and analysis
- Experience working within a Retail Commercial environment
- Flexibility – adaptable to develop ways of working and processes as these are improved
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Commercial Support Specialist Resume Examples & Samples
- Prior experience with business clients is a plus, but not required
- Excellent interpersonal, communication, presentation, organization and PC skills
- Proven ability to multi-task and balance competing demands of multiple internal partners
- Most qualified candidates possess a combination of general banking knowledge, leadership skills, critical thinking, and the ability to connect analytical work to the client needs and strategic objectives
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook.
- Undergraduate degree preferred. Accounting, Finance or related field preferred
- Familiarity with bank products, services, operations, systems, policies, procedures for business/corporate clients.
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Commercial Support Specialist Resume Examples & Samples
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook.
- Familiarity with bank products, services, operations, systems, policies, procedures for business/corporate clients.
- Undergraduate degree preferred, Accounting, Finance or related field preferred
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Commercial Support Intern Resume Examples & Samples
- Proactive, self-motivated individual
- Commercially aware & highly numerate
- Strong, proven communication skills, both written and verbal
- Excellent inter-personal skills, confident dealing with people issues and requesting action
- Methodical individual with excellent organisation and time management skills
- Proven ability to work as part of a team
- Desire to learn new technologies, process, applications
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Commercial Support Resume Examples & Samples
- To support the business development team in updating CRM, handle customer enquiries, form the bridge between supply chain or other internal function and BD to ensure sufficient support is given to the team as to ultimately satisfy our customers' needs
- Observe the compliance and EHS standard of the company and perform BOCC as if required by the company
- Maintain the business database, management customer data base, keep all record and related document according to the company standard and guideline
- Maintain contract, distributor agreements to ensure they are complied with the company standard and guideline
- Act as Document Retention Coordinator as deemed necessary for the commercial org
- Support in ad hoc project such as customer event or business conference
- Perform data analysis, sales analysis as requested by the Commercial Manager or Director
- Provide administration support to the Shanghai sales team which includes ticket booking, hotel accommodation, car organizing, stationary ordering, courier and mail posting, meeting arrangement or other administration support that relevant to the sales org
- KEY REQUIREMENTS
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Commercial Support Specialist Resume Examples & Samples
- Ensure that all plant commodity outbound soybean meal and hulls shipments are properly controlled, applied, and invoiced per the customer’s intentions
- Provide customer service for all invoices related to outbound meal and hull shipments
- Assist with logistics of rail meal/hulls cars, assignment of rail cars to customers, and billing of rail cars through the SAP-GTM module. Work with the NS railroad concerning any bill of lading issues
- Bill out any molasses rail shipments through the NS website for our toll-milling partner, DuPont
- Apply and invoice the white flakes shipment to DuPont
- Support the commercial activity with commodity inventory management, and other local plant logistics
- Complete local commodity meal and hull positions, and key SOX and internal controls as defined
- Support the Sr. Plant Analyst with daily reporting of meal & hulls inventories, and outbound truck and rail shipments for completion of the daily production wire
- Assist Financial Shared Services with follow-up on AR collections and disputes
- Provides meal claim information to the St. Louis meal claim settlement group
- Facilitate financial balance sheet reconciliations with the St. Louis accounting function for items such as advances, deferred payments, and other commercial related activity
- Coordinate the gathering of documentation requested by various internal/external audit and SOX activities mainly around commercial activities
- Complete government reports requirements in a timely and accurate manner including any mock recalls needed for the Quality Manager
- Assist with special projects, as required
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Commercial Support Manager Resume Examples & Samples
- Bachelor's degree in related field
- 3-5 years experience
- Experience in contract management, logistics, or aeronautic tools market preferred
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Commercial Support Engineer Resume Examples & Samples
- Bachelor's degree (B. S.) in engineering with at least 5 years of engineering work experience with an EPC or OEM company in the Oil & Gas industry
- Knowledge of facility design for Oil and Gas upstream, midstream and downstream projects preferred
- Knowledge and/or working experience with concentration in rotating equipment (centrifugal and/or reciprocating compressors, etc.) and mechanical driver equipment (gas turbines, electric motors, etc.)
- Ability to process complex and linear thinking
- Ability to work constructively with all stakeholders, building both internal and external relationships
- Working knowledge and application of Industry Standards such as API, NFPA, ASME, BS / EN etc
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Senior Commercial Support Engineer Resume Examples & Samples
- Bachelor's degree (B. S.) in engineering with at least 10 years of engineering work experience with an EPC or OEM company in the Oil & Gas industry
- Working experience in the development of commercial and technical bidding/quoting processes
- Strong bias for following processes and continual process improvement
- O Proficiency in the application of computerized systems, including standard business applications (i.e. MS Office)
- Prepare complete technical proposals, including scope of supply, proposal deliverables, and comments to Client tender specifications and documents
- Prepare complete commercial proposals, including cost estimate, risk assessment, pricing and delivery for the solution
- Assist the company sales teams in the development of selling strategies including input to the offered solution, sales presentations and proposal value proposition
- Driving the compression and/or products solution
- Performing basic process simulations, preliminary process equipment evaluations and definition of the extended scope equipment and products with internal business units and external suppliers
- Review and interpret Client tender requisition documents, specifications and datasheets
- Define and prepare applicable scope RFQ packages to internal company business units and external suppliers
- Review and evaluate Vendor quotations including preparation of vendor bid clarifications and technical bid analysis. Vendor’s quotation documents may include technical scope of supply, equipment datasheets and specifications, calculations, fabrication schedules, and inspection/test plans, etc
- Prepare and submit internal company Order Entry documentation upon award of project
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Commercial Support Specialist Resume Examples & Samples
- Provides prompt resolution of business customer inquiries, either by telephone or in person, regarding service questions and/or problems by giving information and suggestions through the use of appropriate trouble shooting techniques
- Uses Cable Data CRT to log, track clear and control service request, and uses P.C. to log and track system statistics
- Demonstrates courtesy and patience in business customer relations
- Prepares work orders for service after determining if field visit is required and assures appropriate follow-up
- Verifies appointments for installation and service on a daily basis
- Conducts call-backs on recent appointments for installation, service, and line ad buried drop business customers
- Routes quality control schedules
- Provides control monitoring of system alarms (hubs, head ends), and monitors security camera video system
- May respond to business customer inquiries regarding billing and programming, attempt to sell premium channels and ancillary services or save downgrades of service
- Handles special projects from other departments
- 1-2 years in technical support, TAC, or similar internal Mediacom role
- High School Diploma or GED required; Associates/Bachelors Degree preferred
- Effective verbal and written communications skills
- Ability to sit at a computer workstation for long periods of time
- Demonstrated data entry and/or customer service skills
- Ability to work required days and hours
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Hospital Commercial Support Manager Resume Examples & Samples
- Drive commercial portfolio growth to achieve SVT in nominated accounts
- Responsible for developing and managing a non-core and core commercial account plan
- Support effective contract optimisation with a focus on essential brands
- Work with the field based HCDMs to build and maintain a list of key contacts in accounts
- Excellence in using the “contract optimisation tool” – close working with the GEP office based Tenders & Contract Team
- Provide monthly reports on key KPI’s on delivery, contract performance
- Routinely call accounts to support pre and post contract award information and to drive the performance of the Pfizer awarded NHS contracts
- Feedback to appropriate channels insights gained – i.e. an over performance of a contract and potential supply concerns or reasons for an underperforming contract
- As the account manager deal with broader account queries such as [but not limited to] pricing, contract and supply queries
- Signposting of appropriate queries to HCDM’s and TaCT team
- At start of contract awards ensure all hospitals are set-up with their systems to immediately start purchasing of the Pfizer product
- A leader in the in use of the CRM tool – Pforce – for recording customer interactions
- Drive up take of e-permissions through Access Pfizer and enhance our value within this commercial customer segment
- Be an integral part of the hospital commercial team
- Support corporate sponsorship opportunities with commercial customers including compliance and contracts – e.g. AHTP
- Help manage out of stock situations with commercial customers and support off contract claims under the authorisation of HCDM
- Support the Tenders and Contract Team with intelligence to shape future Pfizer tender responses
- Degree level education preferable or equivalent
- Experience in account management or sales
- Understanding the pharmaceutical supply chain
- Ability to plan strategically and logically
- Creative thinking - able to demonstrate the ability to come up with new and innovative ways of looking at existing approaches for sales
- Feedback to appropriate channels insights gained
- Candidate will need to be confident with analytics and use of Microsoft XL
- An excellent communicator, confident in speaking with customers over the telephone and remotely building rapport
- Effective team working across numerous teams such as the Multi-Channel Communications Team, Tenders & Contracts Team, Customer Experience Team and customer facing teams
- Demonstrate excellent negotiation skills and the ability to influence decision makers
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Manager, Account Manager / Commercial Support Resume Examples & Samples
- Sales Manager for assigned account set including the coordination of customer needs/requests with “internal” Berry customers such as Capacity Planning, Customer Service, Plant Schedulers, Plant Quality Managers, Estimating and Product Management
- Leading commercial initiatives for the NA Hygiene Segment
- Account Management
- 5-7 years of professional work experience in sales or marketing
- Experience working in systems (i.e. CRM)
- Ability to build and maintain strong, collaborative working relationships
- Must be detail oriented with excellent organizational and follow-up skills
- Ability to handle multiple projects and priorities
- Strong communication skills, both written and oral within the corporation and at multiple customer levels
- Able to demonstrate patience and professionalism in the face of the customer
- Strong leadership and interpersonal skills
- Must be able to react positively to challenges while maintaining balance between customer needs and Berry needs
- 10-20% travel anticipated
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Italian Commercial Support Specialist Resume Examples & Samples
- Taking calls from CS from customers from four LOB - BUY, SELL, M2M, e2M/ we are opening an extra support IH for volume originally handled at partners
- Taking calls from CS from customers from four 4 LOB - BUY, SELL, M2M, e2M/ we are opening an extra support IH for volume originally handled at partners
- Reactive and CS type queries as defined by management
- Coaching our most valuable sellers so that issues and policies do not impede their business in future and helping them develop a proactive approach to avoidance (as opposed to resolution after the fact)
- Interacting with internal stakeholders, advisors and policy makers, technical teams to assist with speedy resolution
- Secondary language a requirement - Italian
- Sales experience / skills a plus
- Must be proven performer in achieving metrics
- Meet all assigned deadlines
- Excellent organisational, communication (written and oral), and interpersonal skills
- Self-motivated, target driven independent worker
- Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
- Ability to adapt quickly and learn on the fly
- Be able to identify and escalate issues on the site, raising the relevant ticket and escalating information up to the relevant stakeholders
- Ensure to keep all your stakeholders updated with progress
- Escalate issues up the hierarchy promptly and succinctly where necessary
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Commercial Support Specialist Resume Examples & Samples
- Has experience and skills obtained within a Commercial environment, and can demonstrate good business practice and problem solving
- Can demonstrate the ability to follow complex tasks through to completion, while proactively engaging with all affected parties
- Extremely well organized and able to plan and manage own time
- Ability to interact in an open and transparent way with broad group of internal and external stakeholders. Able to offer a friendly knowledgeable influence in customer interactions to support the company’s objectives of delivering a superior and reliable customer experience
- #LI-IZ1
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Senior Commercial Support Analyst Resume Examples & Samples
- Reporting & analytics
- Deliver consolidated reporting & performance analytics work products
- Ensure P&L/Balance sheet and headcount plans are consolidated correctly in the
- A minimum of a Bachelor’s degree is required, preferably with a major in Accounting, Economics or Finance
- Minimum +3 years finance, accounting or related business experience
- Intermediate to advanced Microsoft Excel skills required (i.e. Pivot Tables, Formulas, VLOOKUP functions)
- Intermediate to advanced experience with Microsoft packages
- Demonstrated experience in ability to partner with associates at all levels of the organization
- Possess strong communications, framing presentation skills; along with solid interpersonal, negotiating and influencing skills
- The ability to work independently and handle multiple tasks simultaneously is required
- Strong continuous improvement mind-set
- Demonstrated costumer focus
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Commercial Support Manager Resume Examples & Samples
- Acting as part of the deal team in the structure and review of client facilities for credit approval
- Analysing client financial information, including P&L, balance sheet and cashflows
- Attending Credits Committee to promote and support deals as required
- Liaising with internal departments and third parties such as lawyers, introducers, valuers to obtain advice and guidance on deal structure and deal flow when appropriate
- Monitoring of processes and process flows
- Acting as an Approver for pricing models, financial models and client due diligence processes
- Acting as Power of Attorney for client document
- Acting as relationship holder with the British Business Bank for the Enterprise Finance Guarantee Scheme
- Providing assistance and support to the Commercial team members
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Commercial Support Specialist Resume Examples & Samples
- The Commercial Support Specialist and other plant administrative roles act as a liaison to the Plant Admin Supervisor
- Ensure that all plant commodity purchases and receipts are properly controlled, applied, and settled per the producer’s intentions
- Manage and control local commodity related expenses such as truck freight, contract cancellations, and other commercial transactions
- Support the commercial activity with commodity inventory management, scheduling of seed receipts, and other local plant logistics
- Perform local commodity position verifications and key SOX and internal controls as defined
- Support the production admin. supervisor with daily reporting of production, inventories, and plant KPR’s
- Assist the office admin. supervisor with local office support functions such as office equipment, supplies, and local administration of IT infrastructure (server back-ups, PC Rotations program, time keeping, and voice systems)
- Facilitate financial balance sheet reconciliations with the Oakville accounting function for items such as advances, deferred payments, and other commercial related activity
- Front end administration including filing, courier, ordering supplies, maintaining conference rooms and double checking producer cheques
- Full cross training on applications, accounts payables, logistics and Plant Analyst duties
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Senior Commercial Support Analyst Resume Examples & Samples
- Data analysis and trend and forecast reporting
- Knowledge of general finance/accounting processes. Knowledge of the SDLC (Software Development Lifecycle) Strong influencer, independent thinking, and strong planning/prioritization are critical to success. Passion for people development and talent management is critical. Experienced professional with strong communication skills who is able to interact with senior management is required. Intermediate to advanced skills in Microsoft Office is required
- Travel requirement: 10-15% (regional travel)1700175915W
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Graduate Commercial Support Manager Resume Examples & Samples
- Supply Chain Management Improvement programme.Lead the reset of DCC’s SCM. This includes developing and embedding ways of working both internally and externally. Utilise experience of SCM colleagues and the DSC to develop commercial artefacts (risk registers, pricing templates, governance forms, commercial manual, etc.)
- Commercial processes.Collate existing processes and then work with the DSC and SCM peers to develop commercial processes, ensuring they smoothly integrate with the DCC Delivery Hub. Coordinate the involvement of SCM staff, contractors and consultants, and other DCC staff
- Co-ordination/orchestration of projects and commitments. Develop and manage the SCM Issues Log – a register of outstanding actions (both short and long term). This includes daily reviews, chasing contributors for updates, feeding back to stakeholders, and weekly summaries
- Supply Chain Management Organisation. Support the DSC in the development of the SCM function. We are currently building the function, including recruitment of various roles. The Commercial Support Manager will be involved in the recruitment and onboarding of new hires
- Able to self-motivate and manage own workloard
- Strong communications skills (written/verbal) and interpersonal savvy
- A cool-head, ability to manage multiple, competing demands
- Confidence, tact and diplomacy in communicating requirements and constructively challenging senior colleagues
- Ability to successfully navigate and deliver in a fast-paced, strategic environment
- Strong analysis skills; a keen eye for detail
- Experience developing and implementing processes
- Experience managing projects and/or programmes
- Applicable transferable experience in private or public sectors
- Advantageous but not essential experience
