IT Analyst Resume Samples

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H Erdman

Hannah

Erdman

515 Torp Terrace

Los Angeles

+1 (555) 920 1712

515 Torp Terrace

Los Angeles

Phone

p +1 (555) 920 1712

Experience Experience

Philadelphia, PA

IT Analyst

Philadelphia, PA

Kunde-Bernhard

Philadelphia, PA

IT Analyst

Develops and implements cost savings and performance improvement processes
Works with EITO groups to develop, track, report and continuously improve EITO KPI’s across Canadian portfolio groups
Detects, diagnoses, reports and troubleshoots server, network performance and network access issues
Providing support to the development teams in the development, test and training environments
PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets
Defining and collecting metrics to understand trends in systems performance; develop and execute plans to mitigate symptoms
Management.Assisting in the coordination of major outages and participating in crisis management and post mortems for outages

present

Boston, MA

IT Analyst

Boston, MA

Schmidt, Hahn and Tillman

present

Boston, MA

IT Analyst

present

Assist/support in the design, development, implementation and workflow training of our EHR. May be asked to assist with project management activities
Work with various levels of management and staff to develop reports and analytics used to manage risk and attain benchmarks
Identify root causes of issues (problem/change management) and work with Application Development Team in providing a solution
HR responsibilities include – P3 and objective management, performance and development, time in lieu, vacations, training and developments, etc
Assist in the development of new processes and procedures to improve existing services, or to assist in deploying new support services
Provide suggestions to improve reporting best practices and work as part of team responsible for ongoing process improvement efforts
Provide assistance with implementation of data quality improvement processes and initiatives

Education Education

Bachelor’s Degree in Computer Science

University of Delaware

Bachelor’s Degree in Computer Science

Skills Skills

Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
Highly numerate, with excellent analytical and problem solving skills and attention to detail
Strong technical and coordination skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
Strong working and applicable knowledge of solutions, devices and industry trends
Have a good PC/laptop hardware knowledge and troubleshooting skills. Server hardware and OS build/support desirable
Proficient in database design (SSIS, SSMS, ETL, Manage DB Objects such as tables, view, store procedure, function, trigger, security)
Strong organization skills and attention to detail
Basic knowledge of external competition, industry and/or market trends in relation to own business
May coordinate quality assurance or quality control on small projects
Excellent desktop support skills with working knowledge of Win7, Win8, Office 2007/2010/2013

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IT Analyst Resume Examples & Samples

Provide support for our Global Retail Merchandising Systems (RMS) and Store Inventory Management (SIM) systems
Support all phases of the application delivery lifecycle from explore/discovery to deployment to production support transition
Critically evaluate information from multiple sources and reconcile conflicts and needs
Play an essential role as liaison between internal and external groups and actively contributing in key discussion pertaining to product scopes and objects
Work directly with the business and GapTech members to influence and drive product/process enhancements
Proven ability to provide highly complex and domain-specific analysis and to resolve problems
5+ years post baccalaureate IT Business Analyst, IT Systems Analysis, Business Consulting and/or Business SME in large scale project. Desire functional analysis in all aspects – Explore/ Solution/ Build/ Test/ Deployment
Bachelor’s degree or foreign degree equivalent in Mathematics, Business Administration, Engineering or related field
Prefer Test Strategy, Test Scenarios/Cases creation, Execution monitoring and Defect tracking/resolution
Prefer IT Project experience - Full-life cycle IT development, and exposure to one or more methodologies (i.e. – Waterfall, Agile)
Prefer Oracle Retail Suite (RMS, SIM, RPM, ReIM, ReSA) and or Retail ERP experience

IT Analyst Resume Examples & Samples

Provide desktop support, which includes desktop staging, software installations, upgrades, and troubleshooting issues
Provide technical support for HauteLook's employees, executive staff, VOIP phone system, and office environment
Respond quickly to service outages that affect the availability of our ecommerce website and supporting systems
Support, image, and manage 300 Windows 7 PCs in a fast paced, deadline driven environment
Support, image, and manage 40 Macs in a creative environment
Provide intermediate and advanced technical support for Window and Mac servers and IT systems
Create and monitor service desk tickets based on priority and service SLAs
Act as Incident Manager when needed
Create user documentation in corporate Wiki
The IT Analyst is our Tier 2 Corporate Support
Strong Windows and Mac laptop/desktop support required
Experience with AD
Experience with Files/Print solutions
Experience with imaging and new hire builds
Experience with desktop support for corporate and remote employees
Experience with VPN
Experience with Asset Management
Experience with Network troubleshooting for wired and wireless networks
Ability to multitask up to 10 projects and tickets simultaneously
Outstanding customer service
Ability to commute to Culver City and San Bernardino locations where needed
Part of a high priority on-call rotation

IT Analyst Resume Examples & Samples

Developing an understanding of the SRM application that supports ITS Request management
Configuring and scripting TD Service Now Instance
Scheduling Reports
Adding TD Users, Fulfilment Groups, Roles, and Task Tables
Working with the Design Lead on integrations
Post sprint/implementation support Assist in providing effort estimates for new projects and initiatives
Consult and assist on development of the System Requirements Specification
Understand the capabilities and limitations of the technical environments that come with any packaged software used by the project
Assist the Project Manager to deliver effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
Review application and technical design deliverables throughout development to ensure quality and requirement traceability

IT Analyst Resume Examples & Samples

Working with partners to facilitate the integration of business and infrastructure applications to one of the directory services
Detailed design, test, deployment of solutions to extend the service or integrate applications and processes
Ensuring all design and management points of the service meet service level objectives, security operational requirements
Providing 3rd level technical support
Maintaining adequate technical design documentation for the various environments and components supported
Responsible for defining the overall technology direction and roadmap
Working closely with business partners and enterprise architects to understand strategic business and technical objectives and ensures service adherence to TD strategies
Escalation to technology vendors for technical support as required
Works closely with technology vendors to understand emerging product enhancements and roadmaps
Providing consultation to partners and technical groups as required
Overall technical ownership of assigned components
Providing a leading engineering role as required on various projects

IT Analyst Resume Examples & Samples

Perform route cause analysis on repeatable incidents to help prevent issues in the future
Creation of support documentation and scripts
Ownership of maintenance activities
Provide operational consultancy for future-state technologies

IT Analyst Resume Examples & Samples

Monitoring network proactive alerts relating to potential performance and capacity issues and report and remedy them before a real incident
Analyze network traffic to understand application flows, impact to Network and vice versa, identify issues related to application performance and provide recommendations for optimal use of the network and to mitigating risk. Recommend applications/protocol tweaks where appropriate
Manage and monitor IPSLA probes relating to QoS classes
Maintain sniffer Tool’s Application and Business Group currency
Determine the performance impact of application moves using Predictive analysis tool
Application Network Impact Assessments to mitigate Network risk
Contribute and provide consulting to the Performance Centre of Excellence (PCoE) risk assessment and application profiling process (Retail)
Increase network availability by proactively identifying potential risks to networks/services/applications and initiate appropriate levels of support and escalation
Problem/Incident Determination support
Generate appropriate network performance alarms based on KPIs
Create custom reports and foster ongoing discussions with Engineering and Planning as driven by Performance needs
Develop new and improved processes around Performance Monitoring for existing and new technologies as introduced from time to time, e.g., Wireless, VOIP, VIDEO etc
Participate in QoS traffic profiling and consulting on QoS mapping
Assess and report upon all areas of the Network that require Performance management and planning, e.g., Firewalls, Load Balancers, Distributed Directors, International locations, etc
Application Network Profiling to identify performance enhancements
Provide LoB/ITS Project support
Work with Network as well as Client (LOB) Architects to stay on top of Network plans and application projects coming down the pipeline. Plan and assist to prepare the Network and monitoring tools for new projects from a Performance standpoint. Assess Network Sniffer, Matrix and TAP requirements, to feed into the PE Tools Team
Work directly with client areas and also with the Relationship Managers while keeping abreast with client issues, plans, projects, reporting requirements and work towards delivering recommendations to mitigate Risk
Provide Consulting on testing new technology from performance perspective; decide on KPIs, thresholds and procedures for monitoring, alerting and reporting

IT Analyst Resume Examples & Samples

Perform and coordinate team activities including provisioning, supporting/troubleshooting and applying production upgrades to test environments
Provide technical support to team members and clients
Review and contribute to project documentation such as Test Plans and Test Strategies

IT Analyst Resume Examples & Samples

Provides support automated processing and investigates the problems that can arise
Performs operational procedures (extraction, corrections, controls reconciliations, month end ... etc)
Ensures the integrity of data in the data warehouse
Ensures compliance with regulatory agencies by ensuring the integrity of data submitted and meeting deadlines
Provides exceptional customer service and careful communication of the results of its investigations, or delays
Ensures compliance processes meet during data correction
Documents and maintains a knowledge base of reusable support
Maintains and develops good interpersonal and communication ensures a dynamic, constructive and quality from different teams and stakeholders

IT Analyst Resume Examples & Samples

Analysis of daily work requests and consolidation into Daily and Weekly workload reports for the Operations organization
Assist in the development and final publication of ITS's Monthly Operations Report (MOR)
Analyze MOR data and prepare meaningful commentary for reviews with ITS VPs / ITS SVP - CTO
Lead the automation efforts for metrics gathering and reporting

IT Analyst Resume Examples & Samples

Governance of 3rd party service providers including brand protection services, malware detection and forensics as well as a variety of technologies such as anti virus, data leakage and Internet content filtering
Assist support groups in root cause analysis of production problems including recommending, coordinating and managing necessary fixes, and upgrades
The Analyst will serve as liaison between departments as well as maintaining necessary documentation in the support of various core services
The analyst will ensure resolution of reported incidents of medium and high complexity in accordance with established standards, policies, procedures, and configuration guidelines
Escalates inquiries to other support partners, or Tier 3 specialists to resolve system issues and acts as a liaison until problem is resolved
Coordinates and participates in any testing and quality checks centered on the resolution of security technology issues

IT Analyst Resume Examples & Samples

Providing support for a major global Bank's mission critical applications
Working within Mainframe team to provide technical support for the implementation of change to the Banks live systems (online and batch)
Controllingresolution of incidents and problems including: classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies
Drawing in of specialised expertise wherever appropriate, and the provision of advice and information aimed at minimising the occurrence and impact of service incidents through processimprovement
IT related education or experience in IT sector
Excellent Team Working skills
Eagerness and willingness to learn
High performer potential
Flexibility regarding working hours

IT Analyst Resume Examples & Samples

Experience in System Analysis/Business Analysis
Relevant work experience in technology with a broad understanding across multiple IT disciplines
Sound understanding and working knowledge of SDLC (Software Development Life Cycle)
Basic understanding of PMLC (Project Management Life Cycle
Sound understanding of the underlying technologies, infrastructure and business continuity planning for the applications supported
Deep knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area
Good communication, facilitation, and negotiation skills
Good understanding of businesses and/or organizational practices/disciplines
Ability to perform all aspects of research, analysis
Works independently and often autonomously in the management of applications and develops strategic thinking/ planning in the execution of work plans
Basic knowledge of external competition, industry and/or market trends in relation to own business
Experience working in the Financial industry is an asset
Knowledge of Bank and technology standards (e.g., infrastructure, architecture, processes, applications) and managing people/projects
Ability to, research, analyze and problem-solve issues
Ability to act as a subject matter expert for a business application and/or a specific technology
Experience and knowledge of TD SDLC is an asset
IT Service Delivery Knowledge is an asset
Working knowledge and experience with mainframe security (e.g. ACF2)
Working knowledge and experience required with SAS development and DB2 (mainframe)
Nice to have: ISPF, TSO and CLIST

IT Analyst Resume Examples & Samples

Attending daily team huddles. Taking on Incident and Service request tickets, distributing amongst peers and managing own queue. To participate in the daily Team huddles
Monitoring the team’s incident and service request queues and taking on new tasks appropriately
Ensure high ticket quality is maintained by ensuring analysts are updating tickets properly, SLO’s are met, RCA and Problem logs maintained and PLOGs are followed up and closed down adequately
Create MOPS; documentation; desk level procedures, diagrams, etc. as required
Audit and related accountabilities – ensure audit controls are being adhered to, keep documentation up to date, participate and report on audit findings, progress, etc
HR responsibilities include – P3 and objective management, performance and development, time in lieu, vacations, training and developments, etc
Performing per on-call schedules relating to SAN/NAS
Making recommendations for Continual Service Improvement (CSI)
Motivate and train others in order to maintain a healthy team environment

IT Analyst Resume Examples & Samples

Consultation with TD Wealth key business contacts to design and develop Desktop infrastructure technology architecture aligned with TD Wealth business strategy and objectives
Conduct ongoing assessments of IT activities relative to the Desktop vs. Business Strategy, influencing business and IT decisions as necessary to ensure Desktop infrastructure services meet business requirements
Research/analyze business requirements to evaluate and recommend optimal solutions within overall Wealth TS Desktop technology architecture
Provide technical expertise and counsel to internal clients, identify process improvements in IT activities to enhance revenue and/or customer experience and reduce cost
Analyze all assigned applications introduced into the Wealth Environment. This includes oversight of the development effort (including installation instructions) and oversight of the deployment
Provide 3rd level incident support of applications and infrastructure
Follow project management methodology for all development initiative: documenting business requirements, scope assessments, risk, cost and consistency with client strategic objectives
Ensure new projects are compliant with TD technology architecture and design/operate processes to provide ongoing review of in-progress activity against technology standards
Collaborate with business leaders and IT professionals to assess viability of projects/initiatives, support the development of the annual IT business plan and ongoing updates/reviews
Work with Relationship Management, vendor(s) and internal clients to ensure IT Infrastructure issues are clearly communicated and the new and existing projects are prioritized against architecture/requirements/business objectives
Work effectively as a team, supporting other members of the team in achieving unit objectives and providing client service
Support a work environment that promotes customer services, quality, innovation and teamwork, & ensure timely communication of issues and points of interest
The successful applicant must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large Production environment
Previous experience supporting a desktop environment that includes change management and regressions testing activities
Strong Desktop O/S skills – including; Window XP and Windows 7, Internet Explorer 8, Microsoft Office 2003-2010
Strong people person; must have the ability to work well with others in a rapidly changing environment
Superior communication skills and active listening skills
Strong negotiation, analytical and influencing skills
Collaborative team player who thrives in a high growth, fast paced and entrepreneurial culture
Advanced knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware and operating systems) in own area
Advanced knowledge of broad business processes and procedures at an organizational level
Sound to advanced knowledge of the business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective
Advanced knowledge of software development lifecycle, configuration management, defect tracking systems and automated test tools
Advanced knowledge of testing methodologies and Code Management practices

IT Analyst Resume Examples & Samples

Provide 7x24x365 support to Retail LAN, Corporate (CDP) LAN and Workspace server environment through flexible schedules & rotating on call support
Implement/support RLAN, workspace server upgrades and refreshes
Ensure high availability of business critical, customer facing platforms via proactive and reactive monitoring tools (SCOM, HPSim, IBM Director)
Manage server operating systems, system management including alerting, software and utilities, including upgrades and patches
Develop and support new initiatives involving Workspace and RLAN servers
Investigate and resolve user affecting issues, assist other support teams with their problem resolution
Perform file restores for Workspace and NAS users who have lost files
Perform tasks to provide a level of operational availability that meets or exceeds established standards, while minimizing operational risk
As required, research, design, develop and/or support solutions/ processes/ systems that maximize efficiency, effectiveness and/or system availability, and minimize or prevent problems/ issues
Identify/implement process improvements to enhance availability, customer experience and/or reduce costs
Monitor the performance of the environment and act on issues to resolve
Adhere to all change management policies (creating and representing changes)
Continuously enhance knowledge/expertise in TD services, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Keep current with industry trends
Additional support as required by the team

IT Analyst Resume Examples & Samples

Being responsible for live IT (Mainframe IBM z/OS Development/ Production) environment
Analysis and changes
Error handling
Monitoring processes
Escalating failures or delays (Communications with Global Teams)
Performing routine infrastructure checks
Working in Shifts (including night shifts)
Basic Knowledge about IBM Mainframe - z/OS
Basic knowledge in any of the platforms like: Windows, Unix, Networks, Middleware, Storage, Databases
Strong motivation, discipline and ability to work well in a team environment and individual basis to ensure tasks/actions are completed
Ability to learn from mistakes made
Demonstrated flexibility and adaptability in order to achieve shared objectives
Producing written documentation based on own experiences and lessons learnt
Creation and pursuing individual development plans and the expansion of knowledge and skills
Acting as a mentor for less experienced colleagues

IT Analyst Resume Examples & Samples

2+ years in a Windows Admin role
Strong technical and coordination skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
Strong communication skills, both verbal and written are essential
Experience and a solid understanding of enterprise IT infrastructure environments
Experience dealing with vendors
Experience interacting with Technology Solutions or business partners
Incident, Problem and Change management practices
VMWare experience would be an asset
Self-starter and willing to offer ideas for continuous improvement

IT Analyst Resume Examples & Samples

Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors
Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, SNA, Firewall, Load Balancers) including an excellent understanding of telecommunications concepts and Telco connectivity
Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Tivoli ITNM, Vitalnet, CW2K, QIP, Netscout and Riverbed
Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within TD globally

IT Analyst Resume Examples & Samples

Planning Lync/CISCO/Unified communication Design and Architecture for production, PAT and UAT environment
Setup, upgrade, test and certify LYNC for UAT/PAT infrastructure
Test and certify Lync patches and upgrade paths
Setup and verification of Lync functionality in PAT environment
Setup and certification of new Lync serves for handover to operations team
Identification, implementation, testing and verification of Lync bug fixes and creation of handover documents
Create/update Lync infrastructure diagrams
Create Lync upgrade and build documents for handover to Operations team
Test and certify LYNC/CISCO integration
Maintain and provide 3rd level support
Work with eMessaging, SQL, other TD teams and vendors for infrastructure upgrades and maintenance
Capacity planning
Working on projects sponsored by line of businesses
Setup, upgrade and certify Actiance Vantage in PAT and UAT labs
Windows patching of servers owned by Lync team
Review and update infrastructure documents
Daily miscellaneous tasks and requests
Security certificate renewal requests
Testing – works with team on quality assurance for the software updates
Additionally, if any aspect of our new technology involves user communication, work with the appropriate teams to ensure the communication can be archived successfully – Integration with Enterprise Vault and Iron Mountain

IT Analyst Resume Examples & Samples

Demonstrate strong customer service skills providing phone support
Ability to listen to the client to gain an accurate understanding of the issue
Providing various solutions to the client; where urgency is required, comply with the proper action in resolving the issue in an efficient and courteous manner
Use available tools for better insight and action on the problem
Contributors to the successful execution of the day-to-day support
Collaborate with related IT groups for projects, pilots ensuring proper delivery of service and escalations
Participate in discussions on more problematic issues that may lead to resolution or elimination
Responsible for creating and updating accurate and detailed Knowledgebase documentation for new and existing issues and sharing with team
Keep management informed of higher priority issues and status
Provide on-demand and scheduled Citrix/Remote Access support for critical issues
Ensure that tickets are responded to and closed in a timely manner using TD’s Incident Management tool
If escalation is required, proper process to be followed to ensure prompt action to the issue
To be available for “after-hours” support in accordance to the “on-call” rotation schedule

IT Analyst Resume Examples & Samples

Cisco networking (switching & routing)
DNS & DHCP
F5 Knowledgeable in load balancing and security concepts
Working knowledge of network and routing protocols such as EIGRP, OSPF and BGP
Experience with BGP and OSPF routing protocols
ASA and PIX Firewalls, VPNs,
BIND
F5 LTM, GTM, iRules, iApps

IT Analyst Resume Examples & Samples

Excellent customer service track record
Minimum 5 years of experience building, deploying and/or administering Microsoft Server Operating Systems (Windows 2000, Windows 2003, Windows 2008, Windows 2012)
Minimum 5 years of experience building, deploying and administering VMware vSphere vCenter and ESX/ESXi environments. (vCenter 4, 5 and ESX/ESXi 4, 5)
Expert Problem solving skills to troubleshoot and resolve VMware vSphere platform issues, with the ability to identify and resolve Windows Server OS issues
In depth knowledge regarding IBM/HP Server Hardware an asset (Rack mount and Blade technologies)
A good understanding of Microsoft Active Directory (AD) and security policies (GPO)
Knowledge of server imaging products an asset (Altiris, Platespin, Ghost, VM Converter)
In depth knowledge of VMware vSphere technologies; distributed virtual switches, Host and Datastore clustering, update manager, DRS, HA with a strong knowledge of TCP/IP, VLANs, MS Clustering
Knowledge of vSphere environment monitoring tools such as vCOPs, Log Insight
Strong understanding of Storage Area Networks (SAN), familiarity with Hitachi SAN an asset
Must be able to prioritize, working independently and in team environment
Highly organized and process driven
Familiar with change management best practices

IT Analyst Resume Examples & Samples

Minimum 7 years of experience building, deploying and administering Microsoft Server Operating Systems (Windows 2000, Windows 2003, Windows 2008, Windows 2012)
Expert Problem solving skills to troubleshoot and resolve hardware and Windows Server OS issues
In depth knowledge regarding IBM/HP Server Hardware (Rack mount and Blade technologies)
A thorough understanding of Microsoft Active Directory (AD) and security policies (GPO)
Minimum 1 year of experience managing, maintain and supporting VMWare Products
Knowledge of server imaging products an asset (Altiris, Platespin, Ghost)
In depth knowledge of TCP/IP, VLANs, MS Clustering
Knowledge of file/print environment configurations
Strong understanding of Storage Area Networks (SAN)
Must be able to prioritize, working independently and in a team environment

IT Analyst Resume Examples & Samples

Technical support of desktop computers, applications, and related Technology
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
The position utilizes one-on-one consultancy to end users
Resolves technical problems with desktop computing equipment and software
Engages other technical teams as appropriate to escalate and resolve problems received from clients
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing, systems, application servers, and administrative systems
Trains and orients clients on use of hardware and software
Recommends and / or performs upgrades on systems to ensure longevity

IT Analyst Resume Examples & Samples

5+ yrs experience with Cisco IP Telephony and Contact Center Support environments including advanced administration and server builds
Cisco Unified Communications Manager (Call Manager)
Cisco Unity Connection
Cisco Unified Intelligent Contact Management Enterprise (ICM)
Cisco Unified Customer Voice Portal (CVP)
Cisco Finesse
Provisioning Manager (PM)
VIM – Reporting and Real time Display (Exony)
Script Editor
Call Studio
Working knowledge of network infrastructures (switches, routers and firewalls)
Ability to prioritize competing requests / multiple tasks in deadline driven environment
Demonstrates experience involving strong communications skills (written and verbal), proven ability to effectively interact with individuals across business units and at various levels within the Bank (technical, business, including Management)

IT Analyst Resume Examples & Samples

Strong technical qualities as well as proven experience in a technology field deploying business applications on a variety of technology platforms
Strong organizational skills, with the ability to work in a fast paced environment and in managing competing priorities
Proven track record of delivering results and committed to service excellence
4+ years in the IT Technology field

IT Analyst Resume Examples & Samples

Work with business partners and product managers to identify and document enhancements to Gap Inc’s reporting and data warehousing systems. Independently write requirements in the form of Agile stories that
5-7 years IT business, product management, or systems analysis experience
4-year college degree or equivalent experience working in some capacity with the Software Development Life Cycle
Experience working in an Agile framework preferred
Retail Experience in stores, inventory management and/or financial management is preferred
Strong functional knowledge of Microstrategy, Essbase is preferred
Experience with Teradata, Oracle, Microsoft SQL server or similar database management systems is a plus
Ability to identify cause/effect relationships and address root causes of problems wherever they exist
Ability to develop and deliver clear and impactful communications (both oral and written)
Ability to establish and maintain effective relationships with customers and is dedicated to meeting customer expectations and requirements
Ability to use critical thinking, rigorous logic and methods to solve difficult problems with effective solutions
Learns quickly when facing new problems, enjoys the challenge of unfamiliar tasks, and is willing to experiment to find solutions
Ability to negotiate skillfully in tough situations with both internal and external groups, and can win concessions without damaging relationships

IT Analyst Resume Examples & Samples

Be accountable for all business targets including Key Performance Indicators
Must be available to work evenings and weekend shifts on a rotational basis and 7/24 as needed
Must be available to provide weekly oncall coverage on a rotational basis on a voluntary basis OR when business needs arise at manager discretion
Assist in driving or encouraging continual improvement aimed at reducing cost and increasing efficiency
Identify opportunities to improve service, reduce or prevent unnecessary calls and drive customer satisfaction

IT Analyst Resume Examples & Samples

Very good knowledge of SAS
Very good knowledge of SQL
Good knowledge of ETL tools (Oracle Warehouse Builder, SSIS, etc ...)
Working knowledge of Unix
Knowledge of Oracle Database
Knowledge of development methodologies (P +, Agile / SCRUM or other)

IT Analyst Resume Examples & Samples

Provide day to day first and second level of support to all L&H applications and help end-users asnwering technical queries
Perform root cause analysis on high impacting technical issues affecting TDI L&H users to identify business and customer impact, problem trends, and to address underlying causes to ensure that issues do not recur
Incident management - logging, prioritizing and resolving incidents andtrack them against various SLAs
Problem management - resolving recurring incidents permanently,performing break fixes and implementing preventative action items
Maintain application support documents to ensure that they are reviewed and updated on a periodic basis to reflect any changes/enhancements to the applications
5 + years experience in the Data Warehousing, Business intelligence and Reporting domain
2+ years experience in Mainframe (TSO,JCL,SDSF,CLIST and CA-7)
Experience on SQL Server 2008 (SSIS,SSRS)
Working knowledge in SAS technologies
Working knowledge in Cognos platform
Good knowledge of ETL tools (Oracle Warehouse Builder etc ...)
Working knowledge on Unix
Working knowledge on Micorsoft Access

IT Analyst Resume Examples & Samples

Proficient in Application technologies with moderate skillsets in various technologies but not limited to : Websphere (WAS) , windows (IIS), UNIX/LINUX (AIX)
Experience and a sound understanding of infrastructure environments including an excellent understanding of IT concepts and Vendor interaction
Experience interacting with our TD Technology Solutions partners and the many Lines of Business
Knowledge of the French language would be an asset

IT Analyst Resume Examples & Samples

Perform monthly patching using HPSA tool and follow schedule to consistently patch Windows servers each month to meet business needs and direction from CIOs
Communicate to application owners and support teams when patching occurs
Bridge from vulnerability reports and develop action plan for how to address deficiencies in the optimal sequence and priority
Have experience in dealing with Incidents or other unexpected situations following Windows patching update actions
Be aware of audit compliance requirements, and build proactive plans for addressing these requirements
Review and provide evidence to satisfy audit compliance requirements
Explore technical feasibility for automated patching where possible and if not suitable for automated patching outline requirements for eligibility
Action intake request to add new built servers to monthly patching process
Engage and interact with EITO, IDBD and LOBs to improve and define patching process in Windows space
Leveraging other SMEs with HP SA skills to patch more in less time and in an automated model using the HP SA toolset
Follow change management guideline and help enhance change processes related to Windows patching
Perform regular reviews of vulnerabilities and Windows OS defects that have available patches from vendors, and determine courses of action
As the options and capabilities for support tools evolve within TD, ensure that the strategy is used to deploy patches leveraging advanced capabilities wherever possible

IT Analyst Resume Examples & Samples

Detailed tests and deployments of solutions to extend the AD service or integrate applications and processes
Working with partners to facilitate the integration of business and infrastructure applications to AD services
Ensuring all design and management points of the AD service meet service level objectives, security operational requirements
Providing 2nd and 3rd level technical support
Experience with Active Directory operations and best practices, group policy management etc
Ability to diagnose and troubleshoot IBM Tivoli Directory Services or Active Directory-related issues (i.e., replication, name resolution)
Ability to write scripts (preferably PowerShell) to provide ad-hoc reporting and automation of tasks
Ability to multi-task and manage multiple topics
Ability to work in a fast paced, dynamic environment
Excellent technical writing skills
Proficiency with Microsoft office software applications (Excel, MS Word, PowerPoint, MS-Project )
Ability to provide ownership and take a leading role in initiatives/topics as they arise

IT Analyst Resume Examples & Samples

Implement, maintain and optimize processes utilizing established policy management to support backup, archival and file management through the data’s lifecycle
Support established storage and file maintenance processes, which include: backup, migration, extent reduction, compression, expiry, and recycle
Support established storage management offsite processes (electronic tape vaulting and tape replication)
Monitor storage utilization thresholds to support space availability for data allocations and perform regular disk and tape maintenance functions (assignment of DASD and tape resources)
Support the deployment, maintenance and decommissioning of centrally managed storage hardware, media, firmware, subsystems and facilities
Maintain catalog structures and data facilities to ensure data accessibility, integrity and auditability
Perform library copies, volume copies, paging data set allocations, and file recoveries
Support disaster recovery initiatives and testing
Experience with z/OS and mainframe technologies
Possess analytical and problem solving skills
Comfortable with working in a rapidly changing, technically complex environment
Proficiency in JCL
Experience with CA7, CA1, HSM, SMS, DFDSS
Proficiency with MS office product suite (Word, Excel PowerPoint etc.)
Experience in the use of the following Mainstar products, CR+, MXI and HRM
Knowledge in VSAM data set structures
SAS coding skills
Knowledge of mainframe catalog structures
Experience with the current Service Desk Manager (SDM) processes
Knowledge of Service Now and Non-Incident Request (NIR) processes
Knowledge of Endevor process
College Diploma or University degree in Computer Science or equivalent work experience

IT Analyst Resume Examples & Samples

Works independently on complex programs/subroutines
Fully qualified to perform most programming assignments without close supervision
Knowledgeable of current operating environment, programming languages, program design and specification development, programming logic, logic diagrams, testing, debugging and documentation
Under the direction of more senior staff, assists in the development of major system modules and programs based on requirements gathered from system customers
Follows and/or improves established development and support processes
Performs integration tasks for in-house developed systems and/or purchased software and hardware solutions
Designs and implement processes, or process improvements, to aid in development and support
Other tasks and activities as directed
Computer-related University Degree or Certification, and/or equivalent experience
7 to 8 years experience in application development
Knowledge of MS.Net programming is required
Proven and demonstrable skills in .NET Framework 4 and above, Visual Basic (VB), HTML, Java script and SQL Server 2008 or above
Experience with AJAX and classic ASP
Strong knowledge of relational database concepts, SQL queries, triggers, stored procedures and SSIS ETL package creation are essential
SQL Server performance tuning skills will be a plus
Able to assist in solution design, business requirements analysis, and effort estimations
Possess strong analytical and troubleshooting skills
Ability to work independently; conscientious and efficient
Good written and spoken communication skills in English
Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools
.Net programming skills
Microsoft .Net Framework 4.0
.Net Visual Studio 2010
Programming language : Visual Basic (VB.Net, ASP.Net)
SQL 2008 R2 & 2012
Source code control application experience
Report Viewer, data grid and grid view would be added advantage
Lotus Notes programming skills would be added advantage

IT Analyst Resume Examples & Samples

7 to 8 years of mainframe experience in Mainframe tecnologies like Cobol, JCL, CICS and VSAM Database as backend with experience in usage of tools like Changeman, Abend aid,File aid is needed. Candidates with atleast 2 years of project management experience in a diverse IT support & development projects in supply chain domain is preferable
Mainframe Programmers perform all or part of the software development life cycle. Develop and supports applications, modifies/enhances applications to support changing business/user needs and develops software enhancements to packaged software products. Expertise with Cobol, Cobol II, MVS, CICS, JCL and other mainframe tools and utilities in one of a variety of mainframe platforms such as IBM OS390
IT experience related to programming, integration or infrastructure
Computer related or Engineering related Masters degree; and
Supply Chain
Product Introduction
Product Support

IT Analyst Resume Examples & Samples

Participating in integrated testing and user acceptance of application or infrastructure components
Computer-related or Engineering-related four year College or University Degree (or equivalent)
5 years or more of IT experience in java / J2EE technologies
Computer related or Engineering related Masters degree

IT Analyst Resume Examples & Samples

Supports hardware such as servers, PCs, printers, barcode printers, barcode scanners, touch screens, etc
Maintains data backup and disaster recovery plans
Maintains and enforces network security
Develops Microsoft SQL reports and maintain databases
Displays a positive attitude towards safety, works safely and follows all the Company's safety policies and procedures
Reports all unsafe and unhealthy conditions or acts to management immediately
Complies with all Health, Safety and Environmental standards in accordance with the Magna Employee Charter, the Occupational Health & Safety Act. and the Michigan Occupational Health & Safety Act
If there is reason to believe that any equipment, or physical condition of the workplace is likely to endanger the associate or co-worker, or is in contravention of OSHA and MISOHA, notify management immediately
If there is any reason to believe that any equipment, physical condition of the workplace or assigned task is likely to jeopardize customer’s requirements, internal requirements or the quality of tests results and/or equipment build, notify management immediately
Authorities as detailed in our Quality System for ISO/TS16949 2009 including but not limited to Corrective and Preventative Actions, Control of Documents, Control of Records, Internal Audits and Control of Nonconforming Product

IT Analyst Resume Examples & Samples

With the Senior Manager, develop a comprehensive monitoring and reporting process for all TRMIS audit findings
Develop positive professional relationships with all working partners
Communicate with key stakeholders and applicable executive leaders to support management of deliverables
Influence and support individuals at all levels of the organization to meet milestones and delivery dates
Assess and escalate as required to Senior Manager, to ensure that all audit deliverables are effectively managed and/or resolved in a timely manner
Manage deliverables using project management control disciplines to coordinate and support multiple audit initiatives of varying complexity
Provide state of health and status reporting to internal partners
With the Senior Manager, work with Internal Audit, the Office of the Chief Information Officer (OCIO), and other stakeholders to complete regular and ad hoc reports

IT Analyst Resume Examples & Samples

Help to investigate and resolve issues with our end-user computing devices
Assist to ensure assigned work is delivered within agreed timeframes by effectively logging, updating, completing and closing work records correctly,
Readily seek and accept help and assistance
Keep customer oriented and strive to achieve service excellence at all times
Help to maintain asset inventories and effectively complete assigned administration duties
Assist in the successful completion of activities such as device upgrades, projects and moves
Review, learn, respect and adhere to policies and procedures
Effectively follow operational documents and given instructions
Pursue best practice by collaborating and liaising with all team members and IT colleagues
When instructed, assist to deliver our Business Recovery obligations
Provide assistance with hands-on support
Previous experience in servicing customers would be highly beneficial but not essential
Although the ability to demonstrate an understanding and a passion to learn skills within the customer service area, in addition to developing technical skills is a must
Current knowledge, understanding and interest in end-user computing technologies
Demonstrate commitment and ability to provide exceptional service to all Invesco employees
Readily acquire and consume knowledge
Be willing to learn, while developing technical competency
Be driven by providing exceptional customer service
Self motivated, enthusiastic, approachable and people oriented

IT Analyst Resume Examples & Samples

Understands business use of various Patient Access/Scheduling/Core Locations/CCL related applications
Proven ability to effectively communicate verbally and written to all levels of management and functional employees
Knowledge and experience in revenue cycle and patient access operations to include scheduling, registration, Cerner core locations, CCL
Knowledge and experience in the Healthcare environment
Knowledge and experience implementing IT solutions in healthcare on an enterprise scale
Knowledge and experience in an Inpatient Hospital and ambulatory Setting
Minimum 5 years healthcare experience preferred
Minimum 5 years of Patient Access experience preferred
Cerner Millennium experience preferred
GE Centricity Business (GECB) experience preferred
PBAR experience preferred

IT Analyst Resume Examples & Samples

Provides effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
Performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction through partnership with Online Channels Operations
Effectively handles key incident management role (communicator, tracker, escalator, driver, etc) for outages, including effective communication to technology and business partners during service outages
Continuously strives to improve the stability/ performance/ availability of the production environments by partnering closely with the plan, build and control teams on setting up, maintaining and monitoring applications/ systems
Partnering with ITS and delivery teams to track and assist in root cause analysis as part of post-incident reviews
Assist in identification of resiliency or capacity issues and participate in action plans to improve availability

IT Analyst Resume Examples & Samples

Support daily business operations and regular users of the Sophis application
Develop and maintain excellent working relationships with front, middle and back office areas (Derivatives trading and marketing, Operations & Finance, Treasury Credit, Risk Management) and offshore units
Periodic on-call support and weekend shift work required

IT Analyst Resume Examples & Samples

Deliver timely and accurate technology risk reporting and analysis to senior management, executives and other key stakeholders
Prepare and maintain process documentation and workflows for the TRMIS reporting program and provide recommendations for continuous improvement
Participate in the development, implementation and execution of technology risk reporting functions and regulatory programs including (but not limited to) the Technology Risk and Information Security Executive Report Work with Technology development and delivery teams to ensure that business requirements are delivered as required
Develops innovative approaches to create solutions to resolve problems and significant issues within reporting mandates
Supporting the TRRG team by completing regulatory reports as required
Support TRRG team in general risk, Compliance and Privacy related activities for ETS/TRMIS
Support other TRRG teams in technology risk/regulatory/audit initiatives as required
Participate and provide input to the development of risk policies, procedures, and training programs to facilitate compliance with risk requirements

IT Analyst Resume Examples & Samples

Leading business process, application and technical problem identification and resolution, including off-shift and weekend support functions
Leading root cause analysis, corrective action activities
Leading / Participating on business process / systems improvement projects
Computer-related or Engineering-related College or University Degree
ERP supply chain / Finance process and systems experience
Progressively responsible IT job-related experiences
Have a developing knowledge of Caterpillar policies and procedures and a general knowledge of the Caterpillar organization
ITIL foundation version 3 qualification/experience
Prince 2 / PMI project management qualification/experience

IT Analyst Resume Examples & Samples

Design, code and implement processes, or process improvements, to aid in development and support
Application issue investigation and resolution
Providing guidance and direction to junior developers
Working with vendors on the integration of purchased applications and/or infrastructure
5+ years of IT development experience and 2 + years of IT support experience
Proficient in Java, J2EE, JavaScript, XML/XSLT/XSD, SOAP/AXIS/ RESTful Web Services
Able to deliver solutions for scalable, highly reliable and secure web applications
Strong troubleshooting skills with ability to make system changes as required to resolve service outages
Hands on experience in database modeling and writing complex SQL queries
Work independently and as a collaborative team member
Strong communications skills and ability to identify, interpret, and discuss requirements with Business Partners
RAD development tool with knowledge of TUF (The Universal Frameworks)
Experience with any of the following technologies would be extremely beneficial in this position

IT Analyst Resume Examples & Samples

Gaining a thorough understanding of the business processes relevant to export and import compliance (including operations and ITC processes)
Guiding the business customer and IT team to provide forward thinking solutions that not only meet the requested business requirements, but are sustainable and deliver long term value
Partnering with other IT functions such as the military spares/SD team, procurement team, export team, security team etc. as part of GTS projects and sustaining activities
Applying ACE tools and principles in solution development and issue resolution

IT Analyst Resume Examples & Samples

Becoming the subject matter expert in the Sikorsky SAP Material Requirements Planning (MRP) solution, as well as other DAP functions performed within the PP module
Gaining a thorough understanding of the business processes relevant to the above areas
Being responsible for managing the business customer/user relationship in the Material Requirements Planning (MRP) area, and in projects as assigned
Oversight and participation in system design, guiding the business customer and IT team to provide forward thinking solutions that not only meet the requested business requirements, but are sustainable and deliver long term value
Exploring and selecting new IT technologies that will bring value to both the business user functions and the IT function
Teaming with other IT functional/technical areas such as Purchasing, Material Master and MBOM, Finance, Sales and Distribution, MES, Quality, Security, Infrastructure, Business Intelligence, etc as part of solution design and project management
Performing IT DAP lead role in SAP deployments according to the business plan
Managing the overall schedule, budget and resources required for solution development and implementation
Working in and managing technical resources primarily in SAP, and also in .NET and BI (onsite, offshore, nearshore)
Participating as a key member of the IT DAP team, escalating technical issues as necessary, partnering to create the overall system and business strategy/direction based on business process knowledge and system expertise

IT Analyst Resume Examples & Samples

Responsible for managing all triages impacting the Digital Channel suite of applications – effectively taking on the incident manager role including bridge management, communications, escalations, and post-incident reviews
Ensuring root cause analysis is assigned and completed following all incidents by partnering with ITS, DCTS Delivery teams and Digital Channels Operations
Must work effectively in a highly matrixed environment to resolve issues and build collaboration on restoral, remediation and action plans
Mature the Canadian DCTS business impact model and operating model to capture and report failures at the customer level and on a real time basis
Working closely with capacity management teams and application delivery teams to understand the nature of capacity across the Digital Channel application portfolio, and participate in capacity augmentation process
Serve as SME for various ITS, application development and resiliency initiatives as needed across the Digital Channel portfolio
Works with ITS Teams to ensure the highest level of technical support via 24x7 on-call support, for a suite of designated hardware, software and applications to ensure service levels are maintained for service delivery to Canadian Line Of Business
Works with EITO groups to develop, track, report and continuously improve EITO KPI’s across Canadian portfolio groups
Java Development experience would be an asset
Ability to effectively communicate with technical and business partners at various levels of the organization
Self-starter with the ability to see issues through to full resolution
Knowledge of digital channels (WebBroker, Insurance, Online Sales, Web Content Management) would be an asset
Demonstrate independence
Demonstrate an ability to adapt
Geared towards clients, action and results
Have a good team spirit
Excellent attention to detail and quality
This role will requirement participation in after-hours (evenings/ weekends) on-call rotations

IT Analyst Resume Examples & Samples

Provide technical support to RC employees and customers with respect to the new mobile applications (for Totaline and Fast Parts)
Provide technical support and troubleshooting for wi-fi thermostat project
Act as point person for phones, applications, and computer support for executives, staff employees for the RC business, FMS and Syracuse site
Manage and follow up on CSC Service Requests
Special ad hoc projects as they relate to the improvement or enhancement of conference communications and other technical applications
Act as liaison for AT&T account assistance
Provide server support when necessary

IT Analyst Resume Examples & Samples

A minimum of 3-5 years of IT related experience. A CISA designation would be an asset
Sound understanding of IT application and general computer controls and their relevance to financial processes
Solid understanding of IT Infrastructure processes and their relevance to financial processes as they support SOX Significant IT applications
Ability to translate technology risks into business and audit risks
Excellent communication skills (both written and oral) with confident presentation and facilitation skills
Effective time management, multi-tasking and organizational skills to meet tight time frames as well as flexibility to adapt to changing priorities
Ability to work within a team environment and demonstrate leadership skills
Highly developed negotiation and influencing skills
Strong analytical skills and business acumen to effectively implement the Financial Controls Framework
Ability to breakdown complex situations into manageable parts in a systematic manner

IT Analyst Resume Examples & Samples

Central User Administration (CUA)
SAP Security administration
Job Scheduling, Monitoring
Spools and Printers administration
Resolving ABAP short dumps, update errors
Transport Management - correction and transport procedures
Provide Basis support and troubleshoot system problems
Systems monitoring & System performance tuning
Conduct system performance reporting (Response times, system resource utilization etc.,)
Resolve SAP spool related problems, good understanding of SAP device types and its relation with print codes
Supports system upgrades, service packs, kernel upgrades and client deployments
Install/ set-up schedule for maintenance patches
Working with the Infrastructure team to build SAP environments
Experience in SAP Linux/Unix environments
Providing support to the development teams in the development, test and training environments
Hands on experience with client copies
Working with SAP Solution Manager 7.0/7.1
Knowledge on SAP Governance Risk & Compliance (GRC) modules
Create and monitor the ticket tracking through Peregrine / Remedy tools
Knowledge on WBI and EDI interfacing tools
Must have good hand on experience on following SAP applications
ECC with EHP’s, APO, SCM, BI/BW, CRM, ICM framework, Java portals
Experience on SAP ABAP and Java security
Experience in system copies both ABAP systems and Java systems
At least 3-4 years of SAP Basis administration experience with Bachelor’s Degree
The individual must possess strong technical, analytical, problem solving, excellent team interaction, interpersonal and communication skills
Excellent working knowledge for monitoring of the SAP applications with Linux, Unix and Windows operating systems, for databases Oracle and knowledge on DB2
Someone with experience in the manufacturing industry
SAP Basis certified

IT Analyst Resume Examples & Samples

Candidate should have at least 3 – 5 years of experience in SAP ABAP with implementation and maintenance / support experience
Candidate should have done atleast 2 e2e implementations in SAP Global Trade Services
Candidate should possess good knowledge in SAP GTS with expertise in compliance management, customs management ,risk management and Foreign Trade - Exports & Imports
Knowledge on GTS pertaining to Australia will be an added advantage
Candidate should be a degree holder in any computer science related field of engineering
Good Communicator

IT Analyst Resume Examples & Samples

Mobility end user device support and consultation
BlackBerry Desktop Manager support
Good for Enterprise activation and support
AirWatch activation and support
BYOD support consultations
Wireless LAN support and consultations
Public Wi Fi support and coordination
Mail/calendar synchronization for BYOD and Corp
Bluetooth support and consultation
General cell phone support and consultation
Review/standardize certification of new wireless technologies
Aircards aka broadband stick support and consultation
BlackBerry Wi-Fi
VIP support for the executive community
BES (BlackBerry Enterprise Server) administration
Act as client advocate for end to end Wireless support
Manage problem resolution with multiple support groups, outsourced vendors, and 3rd party vendors
Manage VIP hardware replacements
Develop and implement process improvements in support of improved customer service and reduced costs
Build knowledge database
Web content updates (SharePoint)
Understanding of the corporate mobility policy and process
Mobile Device Management toolsets (AirWatch/Good for Enterprise/BlackBerry
Excellent problem solving aptitude to understand the various support touch points
Excellent communication skills as you will be supporting a number of senior staff including many executives
Is comfortable with working in a rapidly changing, Wireless technology space
Well organized, self motivated as well as a team player
Some project management would be an asset
As a member of the team you will act as a steward of Wireless support, and process
Contribute to and/or develop the process by which decisions will be made regarding technology standards
Collect, understand, and implement specific BU requirements/processes
Contribute to ongoing assessments of architecture strategy
Apply knowledge of dynamic business requirements and architecture to build improved processes
Preference will be given to candidates with previous MDM (Good for Enterprise and Airwatch support experience

IT Analyst Resume Examples & Samples

The successful candidate will manage multiple software application projects, mostly SAP-based, for areas of the company which include Finance, Human Resources and Supply Chain management
You will face internal stakeholders in Japan, and overseas IT, including third-party vendors
Around 5 years' experience as a Project Manager for software application projects, with some experience in SAP rollouts and/or upgrades
Experience in a global company, FMCG or Retail preferred
Experience in consulting and advising business leaders, as an in-house employee or external consultant
Fluent Japanese and Fluent English skills, with strong documentation / presentation skills in both languages
A Bachelors degree in Computer Science or Engineering

IT Analyst Resume Examples & Samples

5+ Years of Microsoft SQL Server development experience
5+ years of technical reporting experience required with solid understanding of relational database
Strong proficiency with SQL (Sqlserver - TSQL, Oracle - PL/SQL)
Proficient in database design (SSIS, SSMS, ETL, Manage DB Objects such as tables, view, store procedure, function, trigger, security)
Experience with Website Development (C#, .NET, Visual Studio Framework, etc)
Experience with SQL Server Reporting Service (SSRS)
Advanced proficiency with Excel (VBA programing, Macros & Pivot Tables)
Strong attention to detail to ensure accuracy and integrity of analytics
Strong working background in Reporting, Analytics & Automation
Logical thinker with solid problem-solving and analytical skills
Highly self-motivated, customer oriented and able to work independently as well as within a team
Strong time management skills, well organized, and results oriented
Effective planning and organizational skills with the ability to adapt to changing priorities and perform effectively under pressure

IT Analyst Resume Examples & Samples

Leads IT process owners in the creation and maintenance of IT policies and procedures to support information assurance and regulatory compliance activities, by providing input on control objectives and activities
Seeks understanding of risks and procedures sufficient to understand the reasons for tasks being performed
Serves as an information risk and control advisor, participating in IT processes and activities (e.g., planning, systems development and product selection, etc.)
Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience in auditing or risk assessing or combination of education, training and experience
Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA), or ability to obtain within eighteen (18) months after hire is required

IT Analyst Resume Examples & Samples

Set up Network in New Stores
Help desk support iMac, iPad, printers etc
Main support L 1
Business trips (Store opening set up) 4/5 per year
Invoice processing
Managing system cash (Support, trouble shooting)
2-3 years of technical support experience
Strong communication skills in Eng-Jap bilingual
Max 30 years old

IT Analyst Resume Examples & Samples

Interest in acquiring knowledge of financial markets, investment banking
Focused on problem solving with exceptional level of attention to detail
Able to effectively manage their time and manage multiple deliverables
Strong knowledge of: Fixed Income financial products , Bond Pricing, Hedging, Market connectivity & STP
Experience in using Bloomberg TOMS & TradeWeb Viewer for trade entry
Bloomberg for Pricing analysis
Testing Experience

IT Analyst Resume Examples & Samples

Update management with monthly patching progress and provide regular update on team initiatives
Explore technical feasibility for automated patching where possible to reduce manual effort and improve overall patching reliability
Engage and interact with other ITS teams and LOBs to improve and define patching process in Windows space
Perform regular reviews of Windows OS related vulnerabilities (OS, Office, SQL, IIS, Adobe , .net and others) that have available patches from vendors, and determine courses of action
Assess reported vulnerabilities, and determine the necessity for patching and impact where vulnerabilities remain after monthly patching
Extensive understanding and working experience on Windows 2003, 2008, 2012 OS, MS SQL and IIS
Extensive knowledge of patching Windows systems via various forms of patching tool (HPSA, WSUS, Patchlink, SCCM) as well as traditional methods would be advantageous
Patching experience in Windows environment and products – Windows OS, Office, SQL, IIS, Adobe , .net, Java and others
Working experience with virtualization products (VMware, Hyper-V)
Experience with monitoring tools such as Tivoli Monitoring, SMS, MOM/SCOM
Experience with supporting and maintaining Windows Clustering and best practice to patch clusters
Intermediate/Advanced scripting skills – PowerShell, VBScript, Python
General knowledge and understanding of the TCP/IP protocol and networking
Strong change management skills with ability to help enhance change processes related to Windows patching
Knowledge on security policies for Windows servers and understanding of how security(TRMIS) policies apply to Windows systems at TD
Experience on use of HPSA (HP Server Automation tool) within a Windows patching environment will be a plus
Past experience and knowledge using automation of Windows patching to deploy in mass quantities using tools such as HPOO and scripts

IT Analyst Resume Examples & Samples

Development, documentation, troubleshooting and analyzing of critical systems
Development of network storage usage reports using Varonis software and analyzing data for storage usage trends
Development of Data Governance using Varonis software
Disaster recovery testing of all critical systems and documenting results of testing
Responsible for administering SharePoint/Salesforce environment
Consulting with end-users technology needs
Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
Provides computer training to new and existing company staff
3-5 years’ computer network experience
College degree in information technology or similar discipline preferred and 3-5 years of computer network experience
Computer network experience may be substituted for a college degree or certification
A+, MCP, MCSE certification preferred
Knowledge of windows server OS 2012
Knowledge of backup software technologies
Knowledge of Microsoft exchange server 2010
Experience Documenting Network Topology utilizing Microsoft Visio
Experience with windows active directory network share permissions
Experience working with virtual environment and virtualized networking technologies
Ability to communicate technical information to non-technical individals
Ability to install, configure and maintain personal computers, networks and related hardware and software
Knowledge of computer and/or network security systems, applications, procedures and techniques
Salesforce and /or SharePoint experience a plus
Ability to identify and resolve computer system malfunctions and operations
Ability to learn and support new systems and applications

IT Analyst Resume Examples & Samples

Ensure resolution of reported incidents of low, medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for core services and applications
Utilize Application knowledge-base to effectively troubleshoot, diagnose and resolve problems
Interface with Line of Business Units, Service Desk, ITS infrastructure and Development areas to ensure problem is resolved
Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications
Escalate inquiries to other support partners, or Tier 3 specialists to resolve system issues and acts as a liaison until problem is resolved
Participate in any testing and quality checks centered on the resolution of Application Support issues
Manage issues in production environments, recommending, coordinating and managing necessary fixes and upgrades
Serve as a liaison between departments as well as maintaining necessary documentation in the support of various core services
May assist in the development of other team members
Negotiate and Communicate with stakeholders on Incident, RCA and deployment commitments
24 x7 support, ie: 1 week of pager support on a rotational basis
3+ years of experience within a large enterprise in technology domain
Working experience of two or more: Windows 2000 server, Windows 2003 Server, Windows 2008 Server, AIX and/or Sun UNIX
Working knowledge of middleware, networking, database and high level of troubleshooting
Knowledge of database connections and simple queries
Prior application development or business systems analysis experience an asset
Excellent communication skills and team oriented
Ability to understand business impact and prioritize issues/projects
Strong analytical skills, and negotiation skills
Minimum 2 years of experience HP eXstream and HP eXstream Control Centre (notification software)
Knowledge of Kofax, Filenet, CMOD, oracle database and Web Services
Knowledge of FEM(FileNet Enterprise Management) and SOUPUI tools

IT Analyst Resume Examples & Samples

Reviews and recommends changes in system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters
Formulates and defines small project/system scope and objectives and developing detailed systems specifications from which programs will be written and that fit with the Bank’s system architecture standards
Evaluates existing systems and procedures to identify deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage. Analyzes, develops and revises existing system logic difficulties and documentation as necessary
Works with business partners through coding and implementation to ensure product matches envisioned result
Counsels business partners by providing coordination and analytical assistance such as interpretation of requirements; developing detailed requirements; and system definition
5+ years information technology and financial institutions
Thorough knowledge of business systems architecture
Thorough knowledge of programming, documentation and interface requirements
Thorough knowledge of systems hardware, software, and system administration
Thorough knowledge of financial Banking systems
Thorough knowledge of applications development methodologies

IT Analyst Resume Examples & Samples

Provide IT support to daily business operations and regular users of the Sophis application
Sound experience in Production Support, Incident & Problem Management
Basic/Intermediate programming experience in C#, Java,
While not mandatory, Sophis system is highly desired (preference to candidates that possess this niche skillset

IT Analyst Resume Examples & Samples

Managing or support assigned methodology and continuous improvement initiatives
Identify and escalate gaps or risks within P&G processes and services as part of the continuous improvement initiatives
Development and/or maintenance of tools to support P&G services
Support Spot Check and gating processes in order to improve project delivery timelines, quality, sustain adoption and ensure adherence to TD methodologies
Support attestation processes to improve Clarity data completeness and quality that feeds into various executive reports
Manage a set of business management work activities requiring coordination across multiple areas
Continuously enhance knowledge /expertise in own area
Keep current on emerging trends /developments and grow knowledge of the business, analytical tools and techniques
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Establish effective relationships across multiple business and technology partners, program and project managers

IT Analyst Resume Examples & Samples

Manages and maintains Servers, Network Infrastructure (incl. manufacturing environment behind firewall) and Clients within the environment. Ensuring that availability is within defined service level agreements and performance is maintained to an acceptable level
Configuration and set up of LMW PCS including Installation Qualification using approved process and documentation
Provides 2nd line troubleshooting, supporting the ITS Service Desk of in maintaining the office and production environment, providing assistance and training whenever required
Develop production systems. Constantly developing the environment to ensure compatibility with standard technologies and capacity to handle system growth
Manage projects - Takes responsibility for small to medium size projects managing own timelines and deliverables
Support of integration of LMW IT Peripheral equipment (instruments/scanners etc.) and assisting in incident and problems investigations ensuring quick resolution of issues. Escalating infrastructure issues to supplier/manufacturer as required
Documentation - Provides documentation according to guidelines in accordance with system changes
Maintain standardization and consistency - Ensures company standards are maintained and systems are implemented in a consistent fashion
Security - Ensures systems are implemented and maintain in a way that maintains the integrity of the data and access to it
Licensing - Ensures that systems are installed in accordance with products license requirements
In downtime situations a commitment to getting the system or network available again is expected
Communicating with site users on IT advisories as required (e.g. scheduling shut downs etc.)
Responsible for supporting customer and global LMW impacting projects on site
Responsible for administering PC Operating System Environment (e.g. Windows XP/Windows V 7) at site in accordance with established procedures, including: account management, group management, NTFS permission management, and share management
Manage the control of change LMW PCs and Workstations and associate environments following defined Change Control Processes

IT Analyst Resume Examples & Samples

Work on Mainframe development & support
Data stewardship
Fulfilling requests for customer data lists
Ability to effectively communicate with others
Work effectively on Offshore/Onsite model
Knowledge and experience in the below mentioned process

IT Analyst Resume Examples & Samples

Proficient with Active Directory
Experience and understanding of server backup software and principals
Experience of supporting a PC and Mac environment
Experience of supporting a Windows Server environment, MSCA/MCSE certification advantageous but not essential
Experience and understanding of Microsoft Exchange / Office 365
Familiarity with network monitoring solutions
Familiarity with Mobile Device Management solutions

IT Analyst Resume Examples & Samples

Develop and support custom user interfaces, stylesheets, batch processes, and integrations for ACM and other authoring applications
Provide in time zone support for users located in India/Germany/Japan/Australia, and work as part of an extended team of support analysts
Provide assistance and guidance to less experienced analysts in the design, programming, debugging, testing, and integration/implementation of complex, medium to large-sized programming tasks
Liaison between India and US-based team members
Four year College or University Degree in Computer Science or related field
Java Development Experience (3-5 years)
Knowledge/experience with PTC SLM tools Windchill, Publishing Engine, Service Information Manager/Service Parts, and Arbortext Editor preferred but not required
Experience with support or development of applications using Oracle, XML, Windows scripting, and Kornshell scripting
Demonstrated skills in development, support, and implementation of IT applications, with progressively increasing responsibilities over a period of 8+ years
Strong ability to troubleshoot, strong interpersonal communications with users and other developers, ability to learn quickly, and ability to work in a team environment
Prior experience with business processes related to New Product Introduction, Product Support, or Technical Information Authoring is desired

IT Analyst Resume Examples & Samples

Technically lead complex projects, including estimating requirements, designing systems and helping develop solutions
Ensure changes are properly documented, planned, tested and approved prior to being moved into production
Adapt to new software aids and programming techniques as they are required or adapted by the Information Technology department. Code, debug, and test application programs utilizing SQL and web based programming tools
Responsible for working with all levels of the business development team to establish, promote, and enforce architectural guidelines as well as assist in the implementation and problem resolution of existing applications and requests
Acquire and maintain technical skills for professional development
Mentor less experienced team members, both formally and informally. Interface with customers to assist in the project process
Bachelor’s degree, or foreign equivalent, in Computer Science, Information Systems, or IT related field
2 years of SQL Server Development experience
The 2 years of experience must include experience with SQL Server Management Studio and SQL Server Data Tools. Must also have Business Intelligence and Business Intelligence Development Studio (BIDS) experience

IT Analyst Resume Examples & Samples

Retail/apparel industry experience with the sourcing sub-domain of supply chain
Documenting functional requirements and use cases
Creating mock-ups using Balsamic or Visio
Database concepts including SQL
Performing data mapping across systems
Systems User Interface concepts and terminology
Creation of Level 0 – Level 3 process maps in common formats such as Flowchart and Swim Lanes

IT Analyst Resume Examples & Samples

Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals
Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency
Assists in the planning, coordination and implementation of projects
Assists in training of basic systems for new and current users when necessary

IT Analyst Resume Examples & Samples

Candidate should have at least 5 – 7 years of experience in SAP EWM implementation and maintenance / support projects. Candidate should have done atleast 2 end to end implementations in SAP EWM
Candidate should possess good knowledge in SAP EWM with expertise in Inbound, Outbound and Internal processes
Candidate should have good SAP Abap skills
Candidate should also have good knowledge in EWM-MM integration
Knowledge on R3 , bonded & non-bonded warehouses will be an added advantage
Candidate should be a degree holder

IT Analyst Resume Examples & Samples

Undertake analysis and definition of projects to enhance and deliver new features and functionality to meet agreed business requirements in timely manner, to budget and without compromising quality
Design and implement new or enhanced operational processes to meet business objectives and improve efficiency to minimise the risk of disruption to availability
Provide technical expertise to internal and external teams on operational technologies
Support the business in the creation of Business Cases and Change Requests to continually improve the functionality, performance, and reliability of our for Digital Systems
Create Functional Specifications
Assist with testing, liaise with external testing partners where appropriate
Produce and disseminate KPI reports to manage IT issues and provide status updates to business partners and IT peers
Strong interpersonal skills with persuasive and assertive approach
Strong written and verbal presentations skills
Competant in either E-Commerce, CRM or Loyalty systems
Ability to resolve problems with a resilient disposition
Interacts Effectively
Innovates
Drives Customer connection

IT Analyst Resume Examples & Samples

Providing second level support to the first line team
Designing and implementing infrastructure WAN and LAN
Support business critical applications
Support business initiatives with software/hardware solutions
Simplify and streamline existing business processes
Support business Intelligence initiatives using SQL Server, SSAS, SSRS
Implement and monitor security
3-5 experience in a general IT role
Relevant Degree or equivalent level qualification
Knowledge of Enterprise Resource Planning (ERP)/Business Administration applications and implementation
SQL experience with some formal training or qualifications
Working knowledge of CRM and Warehouse Management
Excellent knowledge of Microsoft Applications
Desktop, Server and Network knowledge and experience

IT Analyst Resume Examples & Samples

Responsible for partnering with business/user group representatives to understand business processes and underlying informational and/or process automation needs
Responsible for translating business needs into formal and clearly documented business requirements so that they can be used as input for system design
Assist in prioritizing requirements based on business benefit/impact and cost
Responsible for identifying requirement and scope related issues and risks
Act as the liaison between business/user group representatives and system development personnel during development efforts
Assist in developing and conducting QA acceptance testing plans and criteria
Assist with system support of developed applications through the unique combination of business and system analysis, quality assurance and post implementation product support
3-5 years in requirements gathering and modeling preferred
1-2 years of business process design experience preferred
Experience in facilitating and leading requirement discussions
Business knowledge of Insurance Underwriting, Policy Administration or Claims
In-depth knowledge of requirements gathering process
Broad knowledge of business processes and process mapping
Knowledge of systems development life cycle and systems development methodologies
Broad knowledge of data modeling techniques
Knowledge of client/server and/or internet architecture
Broad knowledge of Project Management Concepts
Microsoft Office products knowledge, with strong proficiency in Microsoft Word
Relational database knowledge desired
Decisive decision-making
Issue management skills
Scope management skills
Meeting Facilitation Skills

IT Analyst Resume Examples & Samples

Process direct cost allocations and analysis
Responsible for reviewing and processing accounts payable for technology
Prepare invoice coversheets including detailed direct cost allocation apportionments
Maintain tracking logs
Analyze invoices to determine OpEx v. CapEx
Bachelor degree in Accounting or Business with minimum 2 years of experience preferred
Basic accounting knowledge and understanding of GAAP
Ability to prioritize tasks and meet deadlines
Excellent Microsoft Excel skills including advanced formula usage
Skill in the use of office equipment including a personal computer, printer, calculator, copy and scanning machine

IT Analyst Resume Examples & Samples

Good client skills
Strong IT knowledge around applications, technology, and architecture
Experience in performing IT assessments

IT Analyst Resume Examples & Samples

Competent to work independently on a few activities and requires general direction for most activities
Applies acceptable modeling principles and practices
Assists in maintaining simple applications/systems
Limited systems analysis work
Acceptable facilitation skills
Immediate supervision required
0+ Years with Associates degree or 3+ years’ work experience

IT Analyst Resume Examples & Samples

Resolves and diagnoses client-side IT issues such as network connection (wired/wireless), operating system (Windows 7/8.1), and software issues (email clients and MS Office)
Administers and manages user accounts, print and network services, and program access on IBM AIX server
Racks server equipment and works with other internal IT teams for installation, configuration, and repair
Manages Active Directory user accounts, groups, and distribution lists
Installs and configures laser, thermal, and impact printing devices
Installs, deploys, and configures client desktops for users within the organization
Configures and troubleshoots RF Terminals, Bar Code Scanners, and thin client desktops used within the warehouse
Inputs trouble tickets into Remedy Portal and provides escalation to Corporate IT teams when necessary/required
Manage and provide access to network shares and printers for all users within the organization
Provides after-hours/on-call support during non-business hours
Assists other IT teams to resolve network and server issues, install and configure new server hardware, and participate in meetings to stay current with corporate wide IT projects
Manages hardware assets such as desktops, laptops, printers, and spare parts
Must have 2+ years of experience related to Information Technology. Specifically in a Desktop Support or IT Technician role
Must be knowledgeable and proficient with MS Office applications such as Word, Excel, Access, and Outlook
Must have at least 2+ years of experience configuring, troubleshooting, and managing desktops running Windows Operating System
Must have experience diagnosing and resolving client-side network issues such as DHCP, DNS, TCP/IP configuration issues with Windows OS
Must have experience managing AD user accounts, groups, and distribution lists
Must have experience in managing access to network shares and printers from a file and/or print server with Windows OS
Must be able to install, configure, and troubleshoot various types of printing devices such as laser and thermal printers
·Associate’s Degree in computer science
A+ Certificate/MCP or equivalent work experience preferred
Knowledgeable about submitting tickets into Remedy Portal
Experience configuring RF Terminals, barcode scanners, and thin-clients
Experience creating/terminating network cables and phone lines
Experience with Linux/UNIX operating systems management and administration
Knowledgeable about document scanning systems and document database archives
Experience and/or knowledge in managing MS SQL databases
Experience using Asset Vision or asset tracking systems to manage desktop and laptop asset registration

IT Analyst Resume Examples & Samples

Bachelor’s degree in Business Management, Healthcare Management, Computer Science, Information Management or any related quantitative field is preferred. Advanced degrees preferred
Solid experience with data management including Oracle or SQL
Prior experience with clinical, EHR and/or administrative health data preferred. EPIC experience preferred
Strong knowledge of analytic methods and presentation techniques
Business analysis software skills (e.g., SAS, R, Excel, PowerPoint, Access, Visio, Tableau, Business Objects) for processing, analyzing, and presenting data
Excellent analytical and problem-solving ability
Excellent written and oral communication skills with spoken English in a technical or healthcare environment
Knowledge of analytical and business intelligence tools
Healthcare/Research industry experience required
Ability to work well in interdisciplinary groups, ability to present technical results to a non-technical audience
Strong ability to effectively work as a team member with exceptional communication skill set
Documenting and analyzing workflow and clinical processes
Creating data solutions to support business processes
2+ years of experience in requirements gathering and data analysis
Data modeling/data schemas, including ER models and Dimensional models
Data sourcing & data mapping
Managing metadata
Knowledge of analytical tools, business intelligence tools, and statistical packages a plus
Knowledge of Epic data models or report writing a plus

IT Analyst Resume Examples & Samples

Business Intelligence specific reporting language experience (DAX or other language)
YARDI experience
Experience with property management software or real estate software highly desirable
Real estate experience

IT Analyst Resume Examples & Samples

Monitors all server, network, storage and UPS endpoints on the enterprise network using Microsoft System Center Operations Manager and Solarwinds
Responds to production system and application outages by executing the companies ITIL based Incident Management Process
Creates and tracks trouble tickets using Remedy and ServiceNow
Performs first level server hardware and operating system troubleshooting and gathers debug reports using HP SIM and Microsoft MPS and ADPlus tools
Responds to internal IT customer requests to perform basic system level checks, resets, BIGIP pool administration, etc
Performs daily task tracking duties to ensure requested production system processes and associated tasks are completed in a timely manner
Updates the Command Center Shift Turnover portal for tracking relevant items requiring turnover to the oncoming shift. Performs daily shift turnover to oncoming teams to ensure they are fully aware of all shift activities and issues
Follow through on incidents and/or problems occurring on assigned shift(s) until final resolution and root cause are determined and resolved. Escalate when required to the appropriate supervisor and/or manager
Performs backup tape rotation and handoff to Iron Mountain as directed by the Data Protection Team
Works closely with onshore and offshore teams to escalate and resolve technical issues and outages
Must be able to be highly productive alone or within a team environment
Must be knowledgeable of Microsoft Office products
Must be able to learn new software tools quickly

IT Analyst Resume Examples & Samples

End user communication, reporting, help guide creation
Mobile OS review and stability evaluation
Ensure efficient procurement practices and support for mobile procurement billing/chargeback/problem resolution
Administers/manages technical systems per prescribed procedures
Executes ITSM processes(Change, Request, Incident, Problem management) on technical IT systems at the task level
System monitoring
Minimum 1 year of experience with AirWatch or similar mobile device management is required
Minimum 1 year of experience administering major mobile carrier accounts (AT&T, Verizon, Orange, etc.) is required
No relocation is being offered, candidates must reside within 50 miles of Beachwood, OH
Excellent presentation and customer service skills to communicate clearly complex technology to non IT audiences
Bachelor’s degree in a technical discipline such as: B.E / BTech / MCA / Equivalent (EITC) or B.S. Comp Sci / Mathematics / Engineering / Equivalent
CompTIA Mobility+, AirWatch Enterprise Mobility or other relevant mobile certification

IT Analyst Resume Examples & Samples

Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams
Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone
Microsoft Office Suite
Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
Associate Degree in business or technology (preferred) or High School Diploma plus 2 years IT experience
ITIL, MCSA, or comparable certification preferred

IT Analyst Resume Examples & Samples

Learns quickly the business processes that are supported by IT and his/her area of responsibility
Analyzes business needs and recommends/implements automated solutions
Works closely with management to prioritize business goals and information needs
Develops and implements the most efficient and cost-effective solutions under the direction of senior staff
Creates effective Use Cases
As the job requires, provides application and technical support during all phases of the application life cycle (requirement definition, writing user stories, test plans, test scripts, and supporting documentation)
As the job requires and under the direction of team leaders, provides application support and enhancements to existing legacy applications
Develops training and documentation for the user community
Provides support for data and information requests from internal and external sources
Validates results by testing programs
Bachelor’s degree in computer science or equivalent technical field with 3+ years experience
Minimim 2 years experience as an IT Analyst or related professional experience
Solid knowledge of SDLC models and deep understanding of project methodologies (e.g., Agile, Waterfall)
Solid understanding of Agile, project management, ITIL principles, Use-Case development and SDLC
Solid analytical and problem solving skills, including process, design, data relationship and gap analysis
Strong communication skills, both written and verbal; ability to effectively communicate between business and technology
Maintains strong attention to detail in high-pressure situations
Strong personal drive and motivation to learn, active, self-motivated, quick learner

IT Analyst Resume Examples & Samples

Leading components of PNNLs Business Analytics efforts
Establishment of self-service analysis capabilities
In-depth knowledge of formal dimensional and relational data design principles and practices for both Oracle and SQL Server environments
Track record in defining, implementing, and maintaining business analytics principles and standards
Strong conceptual, logical, and physical data modeling, process analysis, and data quality analysis skills using modern tools and techniques
Desired experience includes Oracle Business Intelligence Foundation Suite and Oracle Data Integration Suite
Experience in business analytics programs and working hand-in-hand with business customers
Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities
Exceptional communicator with both technical and nontechnical audiences
Demonstrated ability to solve challenging technical problems with innovative solutions

IT Analyst Resume Examples & Samples

Excellent knowledge of PC hardware and associated peripherals
Excellent knowledge of network hardware and management tools
Excellent knowledge of network operating systems and applications
Excellent knowledge of Microsoft O/S, Server and Desktop
Ability to use technical documentation and diagnostic tools to solve hardware and software problems
Excellent judgement and strong analytical skills as well as follow-up and organisational skills
Demonstrated ability to manage multiple, parallel projects
Ability to perform risk assessments

IT Analyst Resume Examples & Samples

Perform daily service operations requests; manage changes in products provisioning/ configuration, guiding and follow up / follow through Content Partners request into service Integration with the User Acceptance Testing Processes from various platforms (IT, UAT, ECO, Production) within SLAs
Perform daily system monitoring, verifying the Live Regression Services 24/7 and on call standby and night jobs
Manage changes through service request processes, scripting & provide status reports to the relevant parties
Create and maintain audit and security, standard operations procedures and documentation as well as training of users as and when required
Participate in weekly Projects, Operations meeting
Work closely with various IT Application teams and operations teams to support and troubleshoot problems and issues
Provide technical assistance to support groups as needed

IT Analyst Resume Examples & Samples

Answer staff questions in person and via phone on all property supported applications
Troubleshoot computer problems
Determine source of computer problems (hardware, software, user access, etc.)
Advise staff on appropriate action
Support on site problems solving
Work one-on-one with staff on application projects
Support HSIA applications
Perform hardware and software installations
Perform a variety of network problem analysis and monitoring tasks for the office of Information Technology
Provide on-the-job training to new department staff members
Community college diploma
Microsoft Certified Systems Engineer
Understanding of TCP/IP networks
Self starter with a strong sense of commitment
Two to three years of experience within the Technology Services or equivalent

IT Analyst Resume Examples & Samples

Develop strong partnerships with the business departments of the responsible systems, to understand the strategic business direction, processes and requirements, therefore is able to deliver required business systems/functionalities and to facilitate process streamlining for QMS, HRIS, DMS and other assigned systems
Provide system support to QMS, HRIS, DMS and other assigned systems through system analysis, system design, testing and implementation of agreed solutions to effectively meet business requirements. Prepare document for the work executed
Work with business users to define system requirements. Ensure the requirements are well aligned with project or business objectives
Create and revise related business system documents to ensure the compliance with internal policies and SOPs; Follow IT CSV and change control policies and procedures to perform changes to business systems
Ensure the well integration of responsible systems with other Impax relevant systems
Provide site level one support for assigned global business systems
Prepare training materials and perform end-user training for newly implemented functionalities and enhancements
Other assignments from line management to improve the overall IT service level
7+ years of system support experience in any IT application systems. With ERP experience is a plus
3+ years of system analysis experience; proven relevant analysis capability
2+ years of HRIS experience. With knowledge of the system functionalities and business process
Experience in QMS or DMS is a plus
Excellent communication and coordination skills. With Good interpersonal skills
Fluent English speaking and writing are essential
Ability to handle multiple tasks efficiently and effectively
Good working knowledge of Microsoft applications (PowerPoint, Excel, Word)

IT Analyst Resume Examples & Samples

Monitor device changes, investigate and document change reasons. Create security incidents for unauthorized changes
Ensure log retention is consistent with regulatory standards
Tune whitelisting rules as required to support required application activity
Conduct periodic vulnerability assessments. Ensure vulnerabilities are documented, develop remediation plans and track activities to completion
Serve as the subject matter expert for configuration and change management in assessments and audits
Work cooperatively with other NERC CIP Compliance analysts, cross-train in additional compliance activities and serve as a backup as necessary
Participate in team meetings and conference calls to ensure awareness of ongoing activities and priorities
Respond to major incidents as part of a team
Participate in an on call rotation, providing after-hours and storm support when required
Occasional travel to support GMS in other regions or attend training and conferences
Bachelor's degree in computer science or any engineering discipline
Must possess strong writing, verbal communication and documentation skills and the ability to achieve and communicate with a sense of urgency
Ability to work with a variety of personnel and be conversant with both technical and business-oriented personnel
Competency with network security and information security concepts and technologies

IT Analyst Resume Examples & Samples

Assist project managers in the implementation of new systems or the enhancements of existing systems
Work with the user community, Global Technical Services, and vendors in performing systems testing in a validated systems environment, as required
Drive process/technology improvements and base business requests to ensure business needs and standards are met
Provide Level 3 troubleshooting support for internal supply chain systems, when needed
Provide IT project representation on business projects, Global Technical Services projects, and any enterprise projects as assigned
Provide IT project management support and execution for projects as assigned and execute following SDLC or other process requirements
Effectively manage daily tasks and multiple priorities and deliver according to established timelines and schedules
Support requests for base business initiatives and react with a sense of urgency when there is impact to our systems or a need for “all hands on deck” situations
Manage downtime communications and coordination with business partners and ensure and coordinate proper testing is performed. This may require weekend or off hour support
University or Bachelor’s degree is required with a preferred concentration in Business Information Technology, Computer Science or a Computer Information Engineering related degree
Analyst must have the knowledge and skills to deliver business solutions to business partners
IT Analytical, technical, and problem solving skills
Knowledge of IT technology including relationships between different platforms including databases, infrastructure, networks, applications, and overall end to end IT processes
Application system and hardware support
Knowledge of IT technical architecture
Personal computer software – Windows: Microsoft Office suite of tools
Knowledge of Mobile Technology – iPads, Smart Technology, Mobile Applications, etc
IT related coursework
IT knowledge of databases, infrastructure, and programming preferred, but not requiredInfo Technology

IT Analyst Resume Examples & Samples

Responsible for Design, Development, testing and deployment of software application
Responsible for Support of the software application
Candidate must have MCA or B.E. degree
1-2 years of experience as software developer
Skill Set: SOA/ESB,Java, Struts, SQL and PL/SQL, Hibernate, Unix,
Candidate should be familiar with Software Development Life Cycle (SDLC)

IT Analyst Resume Examples & Samples

Follows a variety of clearly defined procedures under general guidance within functional disciplines such as network, server architecture, applications, technical service, etc. Works independently, although the scope for discretion is limited and the output is reviewed periodically while in progress. The work priorities are defined with the manager/supervisor
Uses information technology theories and practices to provide guidance and/or training to lower level co-workers within the same or job-related work group
Handles inquiries of moderate scope and complexity. Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods. Complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary
Decisions or actions may impact the operational effectiveness of work operations, schedules, or performance goals
Work tasks typically encompass concepts within one discipline/practice within one department/location. Working tasks might include
Provides basic operational assistance and analysis within assigned locations
Begins to perform testing/evaluation of the addition or modification of new/existing components (both hardware and software) within his/her area of expertise (network, applications, security, database, telecommunication, etc.)
Monitors and analyzes network/system performance, ensuring operational efficiency and maintenance of capacity
Assists in the installation and implementation of applications
Participates in project teams
Interacts with other IT personnel to develop a network of resources
May interact with clients/end users
Minimum of three (3) years of experience in Information Technology
Minimum of three (3) years of experience working with optical laboratory systems
Experience supporting Sales and Marketing Communications
Experience working with HP3000 servers
Excellent written and oral communication, interpersonal skills, Detail orientation and organizational skills desired
Proficient in O365 (Excel, Word, PowerPoint, OneDrive, SharePoint)

IT Analyst Resume Examples & Samples

Bachelor's Degree in educational area appropriate to work stream
2-3 years’ experience supporting HR applications in a production environment, Workday HCM and/or T&E would be preferred
HR applications experienced required
HR application implementation/project experience, Workday HCM and/or T&E would be preferred
Experience with configuration/maintenance of HR application integrations (outbound and inbound)
Experience with configuration/maintenance of HR application business processes
Experience with configuration/maintenance of HR application security
Consumer Products Industry experience desired
Experience of leading through and with teams
Preferred: Progressive responsibility in SAP environment
Results oriented individual with demonstrated communication skills
Good understanding of end-to-end processes
Good Workday configuration experience
Good understanding of integrations
Effective troubleshooting skills, relationship building skills, and the ability to work effectively in a team environment with both local and remote teams
Good team player with effective interpersonal, written communication skills, and able to deal with different levels of technical and business acumen
Good decision-making and judgment skills

IT Analyst Resume Examples & Samples

Provides 1st and/or 2nd level PC support for multiple locations as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix
Participates on projects and leads initiatives as directed by SIS (Site Infrastructure Support) organization
Acts as the main point of contact for desk-side support at multiple sites
Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites
Gathers information needed to support IT business metrics
Maintains control of Windows/Intel software and hardware in order to ensure license compliancy and asset management
Implement software and hardware upgrades to support IT initiatives and comply with established standards
Seek out opportunities to increase end-user operational efficiency
Maintain infrastructure in order to decrease downtime and maintain quality
Provides 1st level server support for site servers to help ensure a robust server environment
Stay current with industry trends in Information Technology advancements
Performs periodic site audits at various locations to assess standards compliance
Provide support coverage to other sites due to extended absences and/or vacations as a part of the SIS (Site Infrastructure Support) team
Bachelor degree or equivalent in Computer Science with at least three years experience or Associate degree with one to three years' experience in ITIL, MCSA or comparable certification
Knowledge in project management area is a strong asset
Experience with Microsoft Office Suite and Microsoft Operating Systems
Familiarity with networking, basic telephony
English Language skills to a proficient level of written and verbal communication

IT Analyst Resume Examples & Samples

Work with internal stackholders and project manager on IT technical function
Assist to manage vendor relationship, review contract with vendors in term of legal aspects and contracts to ensure their compliance
Monitor the whole vendor performance, work proactively with other functions to improve vendor contribution
Support the IT Service Management function to review IT contract
Communication with vendors in term of contracts arrangement
Build and maintain strong partnerships with key business stakeholders and project manager
University degree with minimum 3 year experience in IT Industry, preferably in MNC or insurance company
3-5 years hands-on sourcing and contract management experience involving IT commodities
Excellent communication and influencing skills, including sound experience in working with management levels
Sound understanding of legal requirements for tendering, contract management
With negotiation experience and skills is preferred
Fluent in Cantonese
Fluent in Mandarin is an added advantage
1Based on 2013 Office of the Commissioner of Insurance market share statistics

IT Analyst Resume Examples & Samples

Support HSIA application
Perform a variety of network problem analysis and monitoring tasks for the Office of Information Technology
CCNA
Microsoft Certified Software Engineer

100

IT Analyst Resume Examples & Samples

5+ year experience in IP Telephony and Contact Center Support environments
Third and last level of support to diagnose and resolve incidents/problems with hardware and software
Support engineering/delivery teams with infrastructure changes/major updates, including quarterly maintenance windows or any changes to the infrastructure (Production)
Define/Update Operations & Support Processes
Onboard any new request/infrastructure to support
Lead all tooling discussions and maintain tool plateform
Owns Support Escalation Processes to external vendors of
DRP Plan, Patching Process, etc…
Identification and escalation of situations requiring urgent attention
Demonstration of sound reasoning and use of methodical processes in problem solving
Application of creativity/initiative in the generation of alternative solutions to incidents
Appropriately escalates issues and decisions to others when needed
Strong communication skills, both verbal and written are essential in order to interact with support groups (French and English)
Strong team player and self-motivate

101

IT Analyst Resume Examples & Samples

Responsible for application design/analysis, coding, testing, documenting code, and maintaining, as well as upgrading, existing applications
The candidate must be adaptive to the use of new software aids and programming techniques as they are required or adapted in IT
Must be able to code, debug and test application programs utilizing JAVA and web based programming tools
Interact with multi-tiered databases including Oracle and SQL
Minimum 3 years of experience in Java software development and technical team leadership with an emphasis on software design
Any Bachelor’s/Master’s Degree with 3+ Years of Experience

102

IT Analyst Resume Examples & Samples

Support High Speed Internet Access applications
Computer Science, Telecom, Information Technology education
CCNA certified is an asset
Network Support/Troubleshooting skills is an asset
Intermediate VOIP, Video Conference, IPTV knowledge
Backup Technologies
Basic Linux skills
Good verbal & written communication skills, in Azerbaijani, Russian and English is must
Self-starter with a strong sense of commitment is must

103

IT Analyst Resume Examples & Samples

Support the team throughout the implementation project (Business Blueprint, Detailed Process Design, Functional Design, User Acceptance & Integration Test, User Training, Go-Live, and Stabilization) on and off location, ongoing support
Responsible for all Technical and Functional aspects configuration and related integration elements as the lead configuration expert
Provides the Analysis and Design Process and its associated documentation – Technical, functional specification, Test Plans
Provide guidance on best practices WM process and the ability to understand business requirements and translate them into a solution – Implements standard systems processes to delivery WM that support an integrated supply chain

104

IT Analyst Resume Examples & Samples

Knowledge of with PC hardware – Required
Knowledge of Windows operating system – Required
Knowledge of network configuration - Required
Excellent root cause analysis problem solving skills – Required
Ability to work effectively in individual or team environments – Required

105

IT Analyst Resume Examples & Samples

Strong experience in RPG/CLP/DDS/SQL/MQ
Wholesale banking knowledge preferably Midanz
Strong problem resolution capabilities
Technology SDLC experience, with excellent communication skills
Delivery focused

106

IT Analyst Resume Examples & Samples

Reviews, analyzes, and evaluates business system requests and user needs
Designs and supports the implementation of business computer systems and software applications
Creates functional design specifications
Performs the testing and certification process
Supports and maintains computer systems and software applications
Interprets, refines and applies methods and procedures in accordance with Software Development Life Cycle (SDLC), Information Technology industry standards and best practices as defined by Royal Caribbean Cruises, Ltd
Remains current with industry trends in order to conceive, prototype and recommend functional approaches for IT systems and solutions that meet business needs
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management
3-5 years of experience in the field or in a related area

107

IT Analyst Resume Examples & Samples

Provide Acronis & Backup Exec. Knowledge for Site PC/Server Backup & Disaster Recovery Needs
Provide Active Directory Expertise for GPO/Process ID/User/Group(Adds/Deletes/Changes/Acct. Maintenance), File Share/SQL Maintenance & Migration, & ADAS/Security Express Toolsets
WINTEL/LINUX NetPC, Standard & Process PC’s
WINTEL Servers - Application, CITRIX, File, Process, SQL, VMWare, Web, & WTS
Telecom — Ethernet, LAN/WAN, Firewall, RF, Routers\Switches(Cisco), TCP/IP, VPN & Wireless
Maintain Site Process Control Technology Including GE Proficy (iFix/iHistorian) Systems
Provide Standard and Local Software Support — MS Office 365, Outlook Skype, McAfee, etc
Perform ITSM/HPSM updates, MOC, & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
Maintain Dashboard Expectations for Exception & Standard WINTEL PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
Attend & Comply with All Plant IT & Production, FDA & GMP, IEUS, Corporate IT, & Safety Required Training Meetings and Activities
Perform Site US Infrastructure Project, Consultation Activities, LEAN Processes and Activities
Maintain Site Technology Auditing & Security Hardening Standards— Ad Hoc Scanning, Consultation & Remediation
Associate's/Two (2) year Technical degree or higher from an accredited institution
Minimum of five (5) years of IT experience
Combined experience with integrating process control equipment in a Lab and/or Manufacturing environment
Experience with configuring, troubleshooting, and maintaining Microsoft PCs
Bachelor’s Degree or higher from an accredited university
Minimum of ten (10) or more years IT experience

108

IT Analyst Resume Examples & Samples

Provide user and administrative support for PC’s and peripherals including user account management
Provide technical guidance to users and management for PC related issues and queries
Participate in projects or teams and directed by the Manager/Supervisor
Perform maintenance and troubleshooting of all relevant hardware and software
Configuration, installation & deployment of all PC’s and PC related peripherals
Support and develop local CNC/DNC manufacturing systems
Support and administration of telephone systems
Ensure appropriate PC related procedures are enforced
Perform daily IT operations tasks
Develop a working knowledge of department specific applications
Keep abreast of technical aspects of PC-LAN computing environment
Identify opportunities and recommend solutions for improving service, efficiency and effectiveness
Log into and use telephone and computer based Service Desk system to record all support activities
Good knowledge of PC hardware and associated peripherals
Excellent knowledge of Microsoft O/S, Server and Desktop, Windows 7, Office 2013, Outlook, Windows 8 or above, Cisco network, switches and routers, hands on mobile device experience, laptop configuration
Good judgement and strong analytical skills as well as follow-up and organisational skills
Up-to-date professional certification in the relevant technical area
1-3 years experience of desktop support within a large commercial/manufacturing environment

109

IT Analyst Resume Examples & Samples

Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centres on behalf of the Infrastructure SME teams
Share information about best practices with internal IT users to increase user satisfaction and productivity
Identify opportunities for process and technology improvement
Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues
High School Diploma plus 2 years IT experience or Associate Degree in business or technology (preferred)

110

IT Analyst Resume Examples & Samples

Set up, tested communication channels for various adapters
Technical Adapters (FILE, JDBC, JMS and SOAP) and Application Adapters (RFC & IDOC)
Proxy scenarios like Client proxy and server proxy
Monitoring the runtime objects by using different monitoring tools like message monitoring, component monitoring, Performance monitoring and End to End Monitoring
Creating Logical Systems, RFC destinations, Ports and Partner Profile in SAP R/3 and SAP XI for message processing
Excellent knowledge on technologies involved, knowledge dependent technologies like Mainframes/SAP ECC, BI,APO etc…. and Datastage /ETL
SAP version upgrades using SUM tool
Must have good hand on experience on following SAP applications ,ECC with EHP’s, APO, SCM, BI/BW, CRM, ICM framework, Java portals, SAP XI/PI
Development experience in various Design & Configuration Objects in Integration Builder
Creating & working with collaboration profiles, setting of
Logical routing objects and working with collaboration agreements
Graphical mapping editor and enhancing the
Standard functions with user defined functions
Visually tracking record of Message flow in runtime components of Integration
Server (Integration Engine, Adapter Engine, Business process Engine)
Defining Product, Software Component, Technical and Business Systems in SLD

111

IT Analyst Resume Examples & Samples

Successful completion and implementation of assigned projects
Successful testing of assigned projects
Meet all timelines as assigned
Support of MES Application to ensure smooth production without interruption
Work with Vendor and support Manufacturing upgrades and software issues. Ensure all upgrades are tested and documented appropriately
Production scheduling within Manufacturing System to support assembly lines scheduling
Development and support of PLC – MES communication on production assembly lines
Support of all computer hardware and software for all applications used by the various functional groups at Windsor Modules
Obtain competitive quotes and purchase all computer hardware and software. Maintain all computer hardware and software licensing
Maintain and monitor all computer and network accounts ensuring accurate access rights are maintained and approved
Server and network support including, but not limited to servers, switches, protocols, IP addresses and cabling
Phone and security System support and configuration including swipe system
Ensure accurate and complete backups are maintained for all critical files and databases
O Establish and maintain, contingency and DRPs, including regular testing as specified. Ensure complete and up-to-date documentation is kept
FORMAL QUALIFICATIONS
Post Secondary education in Computer Science or a related field is required
Preference will be given to candidates with previous manufacturing computer support
Willing and able to travel on short notice if required including travel to the US
Solid working knowledge of MRP systems, manufacturing system, TS and Sox requirements
Proficiency in Excel/Word applications would be a definite asset

112

IT Analyst Resume Examples & Samples

Implement, support and evaluate popular applications used by Mac and PC environments
Perform routine preventative maintenance on hardware, software, and peripherals
Maintain user accounts, passwords, e-mail accounts, internet connectivity, back-ups, user home directories
Develop and implement the most efficient and cost-effective solutions to all departments served
Evaluate current systems, specifications and users for existing business requirement and goals
Develop, prepare and install computers, software and server solutions as required
Work closely with management to prioritize and balance business goals with information system requirements and resources
Support current wireless environment in newsroom, sales and administration with strong ability to troubleshoot wireless networks
Troubleshoot and repair file-shares, blackberries, laptops, desktops, etc
Build up and support Windows and Mac servers
Create and distribute instructional one-sheets on new procedures
Minimum of one year prior Information Technology experience
Minimum Associates degree in Computer Science or a related field
Education requirement can be substituted with a CompTIA A+ certification
Strong attention to detail in high pressure situations with good organizational skills
Solid understanding of business practices with fundamental understanding of project management and the role of technology management has in a business environment
Excellent computer and customer service skills including strong skills in both Macintosh and PC environments
Skills in video and audio production as related to Mac or PC environment and knowledge of internet based video products such as Skype
Knowledge of current wireless, cell, android and iPad applications and use
Self-Motivated/Ability to work without supervision
Be able to lift 50 lbs
Prior military service is plus

113

IT Analyst Resume Examples & Samples

Understand the perspective of cross functional clients to analyze their requirements, define projects, and implement and support reporting solutions
Collaborate with functional subject matter experts and vendors to define requirements
Work with IT personnel, central administrative staff, and end users to conduct data analysis and validation, perform ad-hoc queries, and to design, develop, and maintain reports and related reporting programming artifacts
Develop complex reports using Workday Reporting Platform, Workday Report Designer, Workday Calculated Fields, SAS Enterprise Guide
Follow programming design principles and best practices
Comply with software quality assurance standards, business goals, and project timelines in an agile delivery environment
Maintain expertise in technologies and methodologies
Test and debug program units in conjunction with other units and/or systems
Prepare reports for deployment to multiple environments using established control protocols
Document and share technical and functional changes with colleagues
Coordinate and communicate system-related events with ITS support and communications personnel with a goal of providing excellent customer service
Ensure availability and viability of reports through monitoring, maintenance, problem resolution and upgrades
Develop and maintain subject matter expertise of processes and functionality
Document and share system knowledge
Plan and communicate system events with IT support with a quality customer-service orientation
Comply with established system security protocols.Assist with capacity planning and management.Escalate production issues.Follow established practices and guidelines
Maintain current knowledge of industry and technology solution developments, especially related to enterprise reporting tools and techniques utilized in higher education, as time and responsibilities permit
Perform miscellaneous tasks as directed by a project leader, manager, director, or executive director
Bachelor's degree and 0-2 years in a technology environment
Excellent analytical and problem solving capability
Proficiency with Microsoft Visio, Microsoft Excel, Microsoft Word and PowerPoint
Master’s degree in Business, Mathematics, Statistics, Science, Management Information Systems, or Computer Science
2-4 years in a technology environment
Practical experience with enterprise reporting delivery software, SQL, Workday Report Writer, SAS EBI Platform, RDBMS and/or SAS Scalable Performance Data Server, visual analytics software programming
Work experience in a higher education environment
Knowledge of LSU and its policies and procedures

114

IT Analyst Resume Examples & Samples

Understand the perspective of cross functional clients to analyze their requirements, define projects, and implement and support integrations and web based solutions
Collaborate with functional subject matter experts and vendors to define integration requirements
Create and maintain custom integrations using SOAP Web services, RESTful Web services, Workday Integration tools (Enterprise Interface Builder/EIB, Document Transform and Workday Studio)
Create and maintain Cloud Connect Integration (CCB and other)
Develop complex reports using Workday Reporting Platform, Workday Report Designer and Calculated Fields
Prepare integrations for deployment to multiple environments using established control protocols
Schedule integrations and related reports to run at specific times, utilizing notifications for failure and other events
Integrate with enterprise architecture
Ensure availability and viability of integrations through daily monitoring, maintenance, problem resolution and upgrades
Provide subject matter expertise in solution and technology functions and procedures
Provide direct end-user support related to the IT function of supported applications and services
Analyze, prioritize, troubleshoot, and resolve technical issues
Comply with established system security protocols.Assist with capacity planning and management.Escalate production issues
Maintain current knowledge of industry and technology solution developments, especially related to enterprise integration techniques utilized in higher education, as time and responsibilities permit
Perform miscellaneous tasks as directed by a project leader, director, or executive director
Practical experience with object-oriented programming, XML, XSLT, SQL programming, standard IT architectures and frameworks, Eclipse, Workday Integration Tools (EIB, CC, Studio), XSLT transformations

115

IT Analyst Resume Examples & Samples

Be the strategic interface and single point of contact between IT and business stakeholders of SingTel Group so that stakeholders have clear and direct access to Business Process Management (BPM) IT Intranet System project
Overall responsible for the design and delivery of Intranet System projects in SingTel Group. Review and approve all business requirements in projects and change requests
Ensure projects are completed on time, scope, and within budget
Ensure governance and adherence to project delivery standards
Review new initiatives and solutions and eventually incorporate them into the global design of the Intranet related systems
Ensure issues and changes in Intranet related systems are addressed within expected SLAs
Ensure continuous improvements to the systems and processes through proactive review and optimization initiatives with the business
Recommend and implement major improvements that have significant benefit to IT or the business

116

IT Analyst Resume Examples & Samples

Assists senior developer in the creation of definitions and development of in-house business applications utilizing Business Process Management software like K2 or other pertinent software to meet the process needs and/or streamline business functions of various departments under FAS (includes managing the design, development, implementation, maintenance, training, and support)
Analyzes, troubleshoots, and modifies existing system logic and documentation as necessary and assists in creating technical manuals, user manuals, and support manuals as necessary
Adheres to organizational policies, standards and best practices in application development, documentation, and maintenance and assist in creating such policies, standards, and best practices when necessary
Assists senior developer in the development of new or improved database designs for units within FAS using intermediate knowledge of database design languages, current trends, and database design structures while considering the optimal benefits for FAS’ business processes and costs associated to the university
Assists database administrators, data stewards, business analysts, and other staff in ways to ensure data integrity, consistency, security, and sound business process logic while estimating durations for tasks, deliverables, and activities
Other projects and duties at the discretion of the Director of FSS
Assists senior developer in the creation of definitions and development of in-house business applications utilizing Business Process Management software like K2 or other pertinent software to meet the process needs and/or streamline business functions of various departments under FAS (includes managing the design, development, implementation, maintenance, training, and support). Will need to take lead role in creation of application definitions when requested by departmental management
Assists senior developer in the development of new or improved database designs for units within FAS using intermediate knowledge of database design languages, current trends, and database design structures while considering the optimal benefits for FAS’ business processes and costs associated to the university. Assists database administrators, data stewards, business analysts, and other staff in ways to ensure data integrity, consistency, security, and sound business process logic while estimating durations for tasks, deliverables, and activities
Serve as project lead on selected business application development projects with minimal direction or oversight by departmental management. Includes ensuring projects stay on task and schedule. Also includes ensuring deliverables meet the business requirements of the business users
Analyzes, troubleshoots, and modifies existing system logic and documentation as necessary and assists in creating technical manuals, user manuals, and support manuals as necessary. Expected to suggest programming enhancements to improve system performance and usability

117

IT Analyst Resume Examples & Samples

Provide guidance on best practices SD/CS process and the ability to understand business requirements and translate them into a solution – Implements standard systems processes to delivery SD/CS that support an integrated supply chain
Ability to understand the breadth and depth of the deliverable and how the solution fits into the larger picture across technology platforms and business processes
Ability to act as a lead resource for others on the team and to set and follow standards
Able to communicate with team members in a clear, consistent, and professional manner and conduct presentations to all audiences on a variety of subjects – presents technical designs, best practices and leverages end-to-end knowledge
Bachelor’s degree in Computer Science, Supply Chain, Bachelor of Business Administration or Engineering
8+ years general work experience
5 years of SAP SD project experience
3 years of sales, pricing, customer service consulting experience
Strong sales end to end inbound to outbound distribution process knowledge and experience
5 years functional work customer service, sales, automotive
SAP SD or CS product knowledge
ABAP development skills a plus
Excellent English language skills

118

IT Analyst Resume Examples & Samples

Ability to support the Network LAN/WAN infrastructure, i.e. switches, routers, servers, Aruba & Ubiquiti Unifi WIFI, network cabling, fiber optics
Configuration and provisioning of Avaya IP telephony stations and voicemail accounts
Support, upgrade, and roll-out of network devices including security cameras, snowmaking, and HVAC/SCADA networked devices
Open, track and close help desk tickets and promote end user satisfaction
Create and maintain accurate IT related documentation as assigned
Actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment
Assist in resort wide end user support and IT projects as needed
Support of back office & point of sale environments with the local PC Tech team
CompTIA Net+, CompTIA A+, CCNA
Avaya IP telephony and voicemail systems
MS SharePoint
Strong Project Management background

119

IT Analyst Resume Examples & Samples

Monitor the systems and network by responding to problems reported by system alarms, changes in network performance indicators or calls from clients
Analyze all relevant data pertinent to problems and initiate corrective action
Perform network systems control, surveillance, alarm interpretation, problem identification and resolution
Act as a liaison between internal clients and external service providers
Control, monitor and direct all activities on the network including preventative maintenance, trouble shooting, and restoration of services
Monitor EMS & GMS, respond to events and initiate resolution activities including contacting support personnel and coordinating contact between internal support groups and vendors
Respond to system exceptions and internal customer requests
Associate's Degree or 2-4 years experience in telecommunications or 5+ years in Data Center Operations or 2+ years in CNI (at least 1 of these required)
Technical education including courses in; electronics, telecommunications, networking (WANS & LANS), Ethernet, SONET multiplex equipment, microwave radio, multiplex channel equipment, routers, bridges, hubs, etc. with job related experience
2-4 years experience in supporting mission critical systems in a high profile environment (CNI preferred) with knowledge of system technologies, monitoring tools and processes present in a 24 x 7 365 support environment
Strong background in telecommunications, Operations and Enterprise monitoring systems
Experience with SCADA systems and/or Security System monitoring
Strong basic computer skills
Demonstrated experience in analytical thinking, problem solving and decision making
Strong working knowledge of Wintel, UNIX or Linux desired
Excellent interpersonal, oral and written communications skills
Ability to work non-traditional work hours, including nights, weekends and holidays
This position is located in Liverpool, NY

120

IT Analyst Resume Examples & Samples

Exceptional customer service foundation and practice
Ability to work in highly public and high-pressure environment
5+ years of business analysis and end-user interaction
3+ years of implementing information technology projects and/or products
2+ years of leading technology projects and/or product support
Knowledge of Business Analyst Book of Knowledge (BABOK) a plus
Elicit, develop, organize, document and simplify requirements
Develop requirements analysis documentation for projects in the approval process
Develop project documentation including technical specifications and user guides
Facilitate product implementation in conjunction with vendor
Develop software test plans
Conduct quality assurance testing for software systems
Train users on software
Create as-is documentation for existing systems
Configure and maintain vended software, including but not limited to
User Management
Software configuration and management
Software tr,aubleshooting and user assistance
Update related documents utilized by the application
Advanced workflow development
Knowledge of Oracle Service Cloud is a plus
Knowledge of GIS is a plus
Must present well and communicate in a professional manner even in high-stress situations
Able to quickly learn new systems
Able to facilitate meetings
Able to establish and meet deadlines
Able to effectively communicate equally well with customers, technical staff, management, and vendors
Must have excellent oral and written skills
Must have high respect for attention to detail
Willing to adapt to different management approaches

121

IT Analyst Resume Examples & Samples

Drive regional or local initiatives such as activation of new functional features or deployment of new internal or external product solutions
Contribute to Supply Chain related activities
Contribute to administration, documentation and process improvement within the team
Contribute to the permanent risk control framework
Acquire advanced knowledge on Trade Finance and Supply Chain related product and ecosystem development
A background in corporate banking, and more specifically in Transaction Banking is an advantage, candidates with banking experience from other business lines may also be considered
Prior experience in contributing or leading deployment or activation of new features within the scope of a project
Knowledge of project management techniques a plus
At ease with Web technologies and in particular eBanking
At ease with Microsoft suite including visio
Minimal Technical baggage required, medium/advanced knowledge of information systems, encryption, web technologies, a plus
Minimal knowledge of SQL a plus, or at least willingness to explore
Clear organization and ability to manage projects and report status with transparency
Ability to assess criticality / urgency and accordingly highlight and escalate
Ability to work in parallel on different topics and projects
Practical mind-set
Service-oriented attitude and strong commitment to client satisfaction, experience in support positions a plus
Capability to adapt to a new, international environment and to work under pressure towards tight deadlines
Team player demonstrating self-initiative
At least 4-5 years of working experience
Excellent communication level in English
Knowledge of Cash Management, Trade Finance or Supply Chain is a strong plus
Candidates with banking experience from other business lines may also be considered

122

IT Analyst Resume Examples & Samples

Serves as a key resource between DCH Health System departments and Information Technology Department
Reviews customers’ needs and implements appropriate technology to meet these needs
Develops procedures related to the use, management, and support of assigned applications
Has a key role in planning, developing and implementing projects, with the possibility of serving as a project leader or managing small to medium complexity projects
Serves as a key IT resource for application projects
Develops, implements, and documents plans for IT applications consistent with customer requirements and industry standards
Serves as a resource for all IT tasks and projects with a focus on higher end / advanced solutions
Serves as a training resource and mentors new employees
Participates in on-call and weekend coverage as needed
Develops and implements cost savings and performance improvement processes
Associate degree and 4 years of IT or Professional Licensed healthcare related experience
Skill in systems analysis techniques, financial applications, and/or clinical applications
Work experience may substitute for education requirement

123

IT Analyst Resume Examples & Samples

Strong Independent contributor on OIG – Self-motivated to meet clearly defined goals with a high degree of independence. Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive. (i.e.: Responds quickly; takes independent action; goes above and beyond)
Ability to network – Effectively navigates a matrix organization and team well with others in this matrix to achieve common goals. Builds working relationships to facilitate the accomplishment of work goals. (i.e.: Uses effective interpersonal skills; clarifies details; facilitates agreement)
Strong communication skills – Clearly conveys information and ideas through a variety of media to individuals or groups. (i.e.: Organizes communication; adjusts to audience; ensures understanding; comprehends communication from others.)
Applied Learning - Assimilates and applies new job related information in a timely manner. (i.e.: Quickly gains knowledge, understanding or skill; applies knowledge or skill; quickly learns to apply new technology)
Requires BS in Information Technology and 7+ years of backend office technology support and technical leadership
Extensive understanding of
Microsoft Certified - MCSA / MCSE
Strong Consultative Presence, this role will have extensive visibility both internally and externally

124

IT Analyst Resume Examples & Samples

Experience using Tenable Nessus, Qualys VM, or Rapid7 Nexpose
Executing application vulnerability assessment using automated scanners. Analyzing results to eliminate false positives
Experience using BurpSuite Pro, Veracode, IBM AppScan, or HP Fortify WebInspect
Executing penetration tests against network, web, and mobile assets. Requires experience using Metasploit Framework and Kali Linux
Experience with object-oriented programming languages (C++, C#, Java) or scripting languages (Python, Ruby, Perl, Javascript)
Experience with data-analytics and ability to discern patterns and trends in large data sets using automation
Soft skills required: Critical thinking. Self-driven. Creative. Curious. Likes to take things apart, analyze, and put them back together
Develops and executes operational activities that impact important components / processes of the specified IT work function, and may include responsibilities in the area of Security, Planning & Analysis, Strategy or Operations, such as
Bachelor's Degree and at least 3 years of experience in Finance, IT, Strategy, Analytics, and/or Operations OR High School Diploma / GED and at least 5 years of experience in Finance, IT, Strategy, Analytics, and/or Operations
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Knowledge of project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
Master’s Degree or MBA
Knowledge of P&L
Experience working in the IT Industry

125

IT Analyst Resume Examples & Samples

Develop BI delivery strategies, standards and policies
Understand the organization’s reporting requirements
Understand the organization's technical architecture, budget limitations
Understand the organization's data sourcing capacity and limitations
Coordinate and develop strategic direction of BI delivery environment
Run small projects using project management methodology
General knowledge of business intelligence
Technical agility in SQL and office products
Desire to learn SAP environment
Desire to learn business timekeeping products
Timely decision making
Ability to work closely with the customers to turnaround open items necessary to keep the project on schedule
Function as a front-line interface to users
Train users and co-workers on business intelligence
Ability to identify and define business functions as outlined by the customer
Knowledge of Qlikview or Business Objects a plus

126

IT Analyst Resume Examples & Samples

Provide consultation to users in the area of automated systems
Lead cross-functional linked teams to address business or systems issues
May be internal or external, client-focused functions
Include company-wide, web-enabled solutions
Performs data and information analysis leading to business decisions or recommendations. Frequently includes preparation of reports and other documents
Bachelor's Degree with 3+ applicable experience or a Masters Degree with 2+ years applicable experience
Experience with major operating systems such as Microsoft Windows, Redhat Enterprise Linux, Solaris, and other Unix flavors
Experience with Oracle database and SQL Plus
Must be customer-focused
Ability to learn and apply new information or skills
Ability to observe and interpret people and situations
Familiarity with Windows Applications (Excel, Powerpoint, Word etc)
Flexibility to work with offshore teams, at times could be outside normal business hours
Experience in an application support role
Familiar with Sarbanes-Oxley (SOX) guidelines
Degree in Computer Science or Information Technology
Experience with Logility, Adexa, and/or Oracle ERP
Familiarity with Electronic Data Interchange (EDI) and AS2 technology
Familiarity with Customer Demand Planning (Adexa and Logility)
Experience with Appworx
Familiarity with Oracle Access Management (OAM)
Familiarity with one or more enterprise directories, such as Active Directory, CA Directory, Oracle Directory Server Enterprise Edition (formerly iPlanet/Sun Directory)
Familiarity with Oracle Identity Manager provisioning technologies and techniques
Familiarity with Oracle Governance, Risk and Compliance (GRC)
Technical experience with other IAM-related technologies such as LDAP, SAML, OAuth, OpenID
Some experience with at least one of the following development environments/languages: Java, Python, PHP

127

IT Analyst Resume Examples & Samples

Collaborate with key business resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation
Advising on Salesforce best practices and architecting solutions, integrating Salesforce with numerous back, middle and front end systems
Understand and translate business concepts to executable functional designs; ensure functional designs are executed as a viable solution to the business concept; ensuring solution aligns and is compatible with overall architecture
Work with other analysts to understand integration points with other systems, and communicate the impact of proposed system changes
Develop and keep updated, functional design documents and testing scripts insuring scripts are aligned with current system design and business practices
Partner with technical and business resources to support the product life cycle from idea generation through to completion
Plan production software deployment activities and provide input into the change management process
Assist with estimations of new developments and enhancement requests (costs, benefits, resources)
Ensure individual and team compliance with all AGCO policies and procedures including Sarbanes Oxley, IT and Security. Follow established governance processes and standards
Plan, prepare and execute system, product, acceptance and operational readiness testing. Create test approaches, conditions, cycles, scripts, environments
Lead, coach and mentor other members of the team to ensure their skills and knowledge are current and always progressing

128

IT Analyst Resume Examples & Samples

Independent contributor IT professional, with expertise in a variety of tools, providing value to the business through effective process analysis and requirements development and documentation
Lead analysis and assessment of business operations and processes to understand strengths and weaknesses, and support the identification of opportunities for automation and/or to introduce process efficiencies
Act as a liaison between the business units, project manager, technology teams, vendors and support teams
Work with users to understand and document business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements, lead the collection, analysis, documentation and coordination of those requirements
Provide business insights and clarification of requirements to support the delivery of effective technical solutions
Evaluate applications and IT environments and analyze gaps between current and desired states. Maintain a comprehensive chronological trail of requirements and agreements and actively contribute to the project change control process. Document and manage issues and actions
Develop and document business requirements, functional requirements, use cases and business process diagrams
Formulate and define system scope and objectives based on user needs and through an understanding of business processes. Participate in business risk assessment, ROI and other financial analyses
Validate and obtain sign-off for functional requirements/specifications
Support the development and delivery of user training
Ensure system and business requirements are met by monitoring business value achieved, escalate any variances that may impact ROI to the project team and ensure they are addressed
Conduct and/or participate in functional testing, ensure all functional requirements are covered by test cases
Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit
Support post-implementation and transition to a business/technical sustained state (e.g., warranty period support)
Provide technical guidance and mentorship to team members
Contribute subject matter expertise and serve as a technical resource for other professionals in their field
Provide support to staff and contractors in their area of expertise
Bachelor’s Degree in Computer Science or Finance required. MBA, MS Finance or Masters in IT preferred
Minimum of 5 years in conducting structured interviewing and in eliciting key information to capture business requirements for IT systems and at least 2 years of relevant experience in providing IT-enabled solutions for back-office accounting solutions
A strong understanding of Accounting Systems, with deep knowledge of the at least one of the following areas
Client Understanding and Advising
Learning Orientation
Business Process Knowledge
Business Requirements Analysis
Strategic Relationship
Lead and Innovate
Collaborate Within Teams and Across Boundaries
Make Smart Decisions

129

IT Analyst Resume Examples & Samples

Have experience working as UI Developer, UI/UX, User Interface Developer, Front End Developer
Execute UI / UX design as part of a multi-disciplinary team
Collaborate on user experience planning with the project and technology teams to develop product vision
Prepare low fidelity prototypes of applications and features (ranging from paper-and-pencil concepts to wireframes and interactive prototypes), for internal review and brain storming
Present high fidelity designs/mock-ups to the project, technology and senior management teams for review/iteration/approval
Reinforce consistent design patterns across platforms
Conduct consistent usability testing to validate designs
Research the latest UI / UX and interaction concepts, presentation layer technologies, digital best practices, online trends, etc. and provide recommendations
Create production ready UI / UX interfaces
Operate in an iterative and agile manner
Must be able to explain and document design philosophy verbally and in writing
Lead design innovation
Have experience developing user interfaces for web applications for transaction systems every day
Find ways to make apps easy to use, fun and natural, so users intuitively know how the appworks
Build applications and back-end frameworks that are maintainable, flexible and scalable
Participate in the project discussions and improve our projects delivery
Demonstrate experience working with large amounts of XML or JSON data
Demonstrate Experience with Python, Ruby, Perl and/or shell scripting
Demonstrate experience with the Go programming language
Bachelor’s Degree in Computer Science or Finance is required. MBA, MS Finance or Masters in IT is preferred
Minimum of 5 years of experience in conducting structured interviewing and in eliciting key information to capture business requirements for IT systems and at least 2 years of relevant experience in providing IT-enabled solutions for back office accounting solutions
Strong understanding of Accounting Systems, with deep knowledge of the at least one of the following areas

130

IT Analyst Resume Examples & Samples

Assists PMO management with project administration, analysis, reporting and tracking
Technical Lead and/or advisor on various IT projects and tasks
Proficient in MS Excel developing macros, linking data sets, and illustrating the data via charts
Maintains project records and documents
Drafts status reports and other documents for program or project managers
Analyzes project data to synthesize data, provide analytical input based on data analysis, determine overall status; reports results to appropriate program/project manager
Supports program or project managers in identifying and resolving issues related to specific aspects of the project or tasks
Works with other project staff to assist in resolving issues related to customer needs, processes, and technical milestones
May provide program, IT, system, or software engineering input or similar infrastructure/mobilization expertise to the project, identifying and resolving technical issues on a project
May coordinate quality assurance or quality control on small projects
Performs other responsibilities associated with this position as may be appropriate
4-year degree in Computer Science (or related curriculum) and 2-4 years of IT/Engineering experience. Requires 2+ years experience in either systems/software development or in an IT infrastructure capacity (e.g., networking, web-base, desk side support, distributed computing). Knowledge of specialized languages, particular infrastructure / mobilization capabilities, or an equivalent combination of work experience and education

131

IT Analyst Resume Examples & Samples

Analyze and document business processes and rules to effectively communicate business requirements that initiate changes to the applications supported by the PowerPlant & Budgeting Center of Excellence Team
Demonstrate a thorough understanding of business processes supported by the PowerPlant & Budgeting Center of Excellence Team
Timely execution of required monthly processes to support the Business Units
Provide effective, timely, thorough, and agreed upon analysis and support to end-users
Analyze, document and coordinate business process solutions
Effectively serve as a liaison between end users, business partners and the IT COE technical support resources
Update existing and develop new SSRS and Excel reports
Responsible for working with business partners in the implementation of changes to processes and procedures / code changes, including testing and remediation of issues
Participate in Integration Testing and User Acceptance Testing
Previous experience providing end-user support to multiple user groups
Working knowledge and understanding of processes and procedures related to Accounting processes desired
Proficient in data management skills with experience using SQL to query data required to analyze and solve problems
Experience with the PowerPlan application or other ERPs, a plus
3+ years Microsoft SQL Server or Oracle knowledge of SQL
3+ years of experience working as a Functional, Data or Business Analyst
3+ years of experience in Access, Excel(Advanced), Visio and MS Project
Proficient in Microsoft Office application tools with emphasis on Excel Pivots; VBA a plus
Reporting using SSRS a plus
Proactive problem solving and analytical skills
Strong oral and written communication skills; communicating effectively across all organization levels
Demonstrate sound business judgment and outstanding customer service
Work effectively across the entire organization – with technical and non-technical professionals
Ability to effectively manage multiple projects and tasks

132

IT Analyst Resume Examples & Samples

Portal Administrator - capable of Performing NetWeaver analysis, design and configuration activities within agreed time and costs boundaries for supporting external programs / projects related to Enterprise Portal
Performing routine monitoring and configuration activities, conducting performance tuning to optimize application performance for Enterprise Portal
Support BASIS strategic team in providing inputs related future release evaluation, standards and guidelines specific to Portal (NetWeaver landscape)
Establishing standards and governance for Portal administration / configuration; coaching, mentoring and reviewing the work of Mid-level Portal administrators
Performing other duties and responsibilities as assigned
Bachelor's Degree in Computer Science, Information Systems, or related field, or an equivalent combination of education, training, and experience
Typically possesses 5 - 8 years of experience in the field performing analysis and providing recommendations
Demonstrated experience supporting Federated Portals
Demonstrated knowledge of and experience with governance and standards / best practice definitions
Demonstrated experience with the design, configuration and implementation of Portal for large ERP implementations
Demonstrated proficiency in Microsoft Excel, Word, and PowerPoint
Must demonstrate excellent business mastery, including the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
Must demonstrate excellent management mastery, including effective resource and project planning, decision making, results delivery, team building, and staying current with relevant technology and innovation
Must demonstrate strong personal mastery, including ethics, influence and negotiation, leadership, interpersonal skills, communication, the ability to effectively manage stress and engage in continuous learning

133

IT Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science/related discipline or equivalent experience
Minimum 5-7 years of SAP SD/CS configuration experience as a functional consultant
Must have at least two full life cycle SAP implementation experience (Project Preparation till Go-Live)
Ability to analyze problems and provide clear recommendations
Good understandings on complex pricing requirements
Strong MS Excel, Power Point skills
Must be able to work independently as well as a team player and can manage own workload
Able to Multi-task and work under tight deadlines
Reading and understanding of ABAP code, preferred
SAP certification desirable

134

IT Analyst Resume Examples & Samples

Bachelors in Engineering / Masters in Computer Applications
3 - 5 years of experience in SAP ABAP Development
Knowledgeable in WebDynpro, and OOPs
Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution
Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code
Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this
Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered
To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work

135

IT Analyst Resume Examples & Samples

Proactive management of the system Business solution – monitoring (system performance and process), reporting and issue resolution
8 - 10 years of SAP configuration experience as a functional consultant
Must have at least two full lifecycle SAP implementation experience (Project Preparation till Go-Live)
Able to collaborate with clients, and have astrong desire to excel

136

IT Analyst Resume Examples & Samples

Maintain Data Manager packages
Maintain DM package links
Create custom DM packages & links
Assign security
Create transaction data backup
Create metadata backup
Maintain Data Load Schedule
Knowledge of script logic
Ability to use TCODES UJSTAT & SG!2 to check Logs & Statistics
Ability to create Process Chains to support BPC data flow
Ability to use TCODE RSA1

137

IT Analyst Resume Examples & Samples

Maintain Planisware best-practice system designs by applying practical knowledge within the Planisware environment
Demonstrate detailed knowledge of Planisware configuration
Provide functional expertise in testing Planisware modifications and communicating the changes to the organization
Organize and perform project planning, analysis, regression testing, and verification of Planisware system release upgrades and functional enhancements
Identify improvement opportunities for application support processes and implement changes based on business needs
2+ years Planisware experience
Bachelor’s degree in Information Technology, Engineering, or Business preferred (or equivalent experience)
Extensive experience with project methodology including planning, testing, and documentation standards
Strong computer skills (PC and client server) with prior experience working on system design and configuration
Ability to collaborate with global colleagues and work in a distributed environment
Demonstrated project coordination skills
Ability to travel as needed

138

IT Analyst Resume Examples & Samples

Ability to perform all system administration duties on the enterprise voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory
Ability to monitor unified communication voice operations to identify and solve technical operating problems
Able to perform all software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes (MAC)
Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response
Capable of creating voice mail boxes, hunt groups, call vectors, automatic call distribution groups (ACD's)
Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution
Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives
Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network
Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions
Participate and assist in driving the knowledge management process
Perform research and analysis of unified communications technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment, software, and services to determine which would best meet company needs
Assists in the acquisition of new equipment and services
Responsible for 3rd level support of the network infrastructure and services
Establishes budgetary requirements for equipment and services
Creates an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals

139

IT Analyst Resume Examples & Samples

U.S. Citizenship and the ability to obtain and maintain an Interim Secret Clearance
Associates Degree and 0-3 years of experience; additional years of experience can be substituted for degree requirement
1 year of IT Experience
Navy Experience

140

IT Analyst Resume Examples & Samples

Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
Protect data & system security and data privacy
Assist with IT projects and roll-outs
Work in global IT teams and on specific IT subject areas (regional EU, international)
Update IT management up to date on progress at supported site(s)
Provide agreed IT services for one or more site(s)
Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
Participate in quality improvement tools to solve up common user requests / issues
Assist with any infrastructure changes to improve performance, cost, or functionality
Escalate problems as necessary
Participate in site compliance regarding IT directives, policies and initiatives
Assist the local business leaders with coordinating business and IT support activities
Keep track of IT inventory (Hardware, Software Licenses) and validation status
Maintain IT related documentation
BS in Computer Science or Engineering, “Fachinformatiker/in” or comparable
Good knowledge of Windows O/S and PC hardware
Experience with Microsoft Office product family
Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc
Constant learning attitude to keep broad IT knowledge up to date
Experience in desktop support, system integration or comparable areas
Excellent local language and good English language skills (in speaking & writing)
3 years experience preferably in mid to large sized companies

141

IT Analyst Resume Examples & Samples

Minimum 8+ years of experience in SAP ABAP development
Expert in Workflow, WebDynpro, and OOPs
Knowledgeable in SAP Functional areas like APO, SRM, FICO, HCM

142

IT Analyst Resume Examples & Samples

Senior SAP ABAP Developer to analyze business functional requirements and develop solutions and programs in SAP
Facilitate the development and delivery of RICEFW objects in multiple areas of SAP such as FI, MM, SD, WM,PP, HR, etc
Provide ABAP support and enhance multiple modules within SAP, including custom and delivered programs
Demonstrate the ability to organize, control, and direct work assignments for self and team members
Maintain technical expertise, keeping current with evolving processes, systems, and technologies and sharing that knowledge with colleagues and IT management
8 - 10 Years of experience in SAP ABAP Development
Knowledgeable in SAP Functional areas like SRM, PLM, FICO, HCM and HANA
SAP Certification desirable

143

IT Analyst Resume Examples & Samples

This position may be filled at a level II or Senior depending on candidate experience
Alliant Energy will not provide sponsorship for an employment visa (e.g., H-1B visa) now or in the future for this position
Following general instructions, ensures critical review points and quality assurance controls are included in all application development projects
Develops cost estimates associated with recommended system development solutions
Works with data/database administration functions to ensure proper design of system databases and appropriate integration with other corporate data
Assists with analyzing information and business process flows to integrate new applications with existing applications
Ability to work in a diverse work environment
NOTE: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check

144

IT Analyst Resume Examples & Samples

Training or job experience in Java development
Training or job experience with Java Enterprise Applications (e.g. JEE, Spring, etc.)
Training or job experience with agile software development principles
Training or job experience with behavior driven development/test driven development using Cucumber and Junit
Training or job experience with Web Application Frameworks (e.g. JSF, Spring MVC, etc.)
Training or job experience with Unit Testing, UML, Design Patterns, Object Oriented Design, and MVC patterns
Bachelor's degree from an accredited college or university with specialization in an information technology field (e.g., Computer/Management Information Systems (MIS/CIS), Computer Science (CS), Electrical/Computer Engineering (EE/CE), or an equivalent combination of related education and work experience

145

IT Analyst Resume Examples & Samples

Attend requirements/design reviews and conduct technical research required to effectively design test plans/scenarios, generate test cases, create test data and define expected test results
Review customer requirements, use cases, and functional requirements
Create test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies
Responsible for creating a process to track test results and periodically report on it
Participate in creation of release/tech notes to be distributed to users
Assist with customer testing to ensure application stability and functionality Develop and execute automated regression tests
Assist with customer testing to ensure application stability and functionality

146

IT Analyst Resume Examples & Samples

Excellent written and verbal communication skills with ability to lead meetings with business stakeholders and technical peers regarding requirement
Ability to communicate with Business Analysts, converting the BI design into specific development activities
Ability to do simpler BI development independently
Thorough understanding of tradeoffs for various design options
Understand and implement best practices, tuning and optimization
Thorough working understanding of Business Intelligence concepts
Ability to think strategically and translate strategy into action plans
Strong analytical skills with an ability to solve the problem with a win-win negotiation approach
Excellent working knowledge of PerformancePoint services, Business Scorecards and Dashboard design, MIS skills and administration tasks
Quick learner with ability to grow and improve processes
Should be a team player and drive the team towards success

147

IT Analyst Resume Examples & Samples

Identification of relevant clinical data from electronic health record (EHR) documents
Labeling of clinical text to identify key clinical concepts
Map clinical text to terminologies in the client's Healthcare Data Dictionary (HDD), a terminology server containing a reference terminology integrated from standard and legacy clinical vocabularies
Support informatics and technical requirements for continuous improvement to the design and content of the HDD
Educate and coordinate HDD use with other client's HIS departments
Participate in the construction and maintenance of the HDD software, content and distribution
Document and map business process and requirements for the future state of the IT solution
Identify and understand the end user's need
Facilitate the business process redesign and documentation as needed

148

IT Analyst Resume Examples & Samples

Provides intermediate to complex analysis supporting the planning and implementation of systems and upgrades and process changes
Assist in identifying and organizing requirements and producing specifications for applications
Perform administrative activities such as user issue resolution, monitoring of server logs, activities, events and assets
Design testing procedures and coordinate with others to perform tests. Conduct tests, document test results and develop client presentation. May present solutions to clients
Perform upgrades/migrations from legacy environments to future state platforms
Analyzes discrepancies and system failures.Facilitates and performs resolution activities to minimize business impact and avoid future exposure. Informs team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact
Create and maintain product documentation (development procedures, processes and disaster recovery plans)
Apply and comply with the project development process as defined by the Project Manager
BSc in Computer Engineering, Computer Science or Information Technology and 4-6 years of experience OR MSc in Computer Engineering, Computer Science or Information Technology and 2-4 years of experience
Knowledge of and applied usage of business analysis best practices and methodologies
Proven ability to actively and independently elicit and analyze information from multiple sources
Experience with managing Windows/Linux servers
Experience with IIS and Web applications
Experience in database technology, managing Oracle/SQL Server databases
Ability to manage and coordinate complex projects/services (or multiple projects/services)
Programming skills in script language
SQL Server database
Mentoring

149

IT Analyst Resume Examples & Samples

Bachelors or Master’s degree in Computer Science, Engineering, Business Administration, or equivalent work experience
Certification in SAP PP and 3 or more years participating in large business and/or IT initiatives from design to deployment of SAP PP Variant Configuration
Strong attention to detail and exceptional written and verbal communication skills, including the ability to bridge technical IT 'speak' and the business user's
Minimum 6 to 7 years of experience in supporting/ implementing SAP PP VC function for medium or large enterprise
As a SAP PP Consultant to define business process requirements, preparation of scope of SAP Production and Planning
Performing Gap Analysis and preparing Business process blue prints AS-IS (existing system), TO-BE (How the system should be)
Variant Configuration modeling experience in creation and maintenance of SAP objects, Characteristics, Class, Configuration Profile, Dependency, Super BOM and Super Routing
Work independently to support and resolve end user support queries
Master Data harmonization between various clients through ALE between various Cameron SAP Clients

150

IT Analyst Resume Examples & Samples

Daily maintenance of corporate laptops and desktops
To maintain the user's system environment by working through related helpdesk tickets
Deploying new machines to the user community
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems SW and HW
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues
Maintains passwords, data integrity and file system security for the desktop environment
May participate in development of information technology and infrastructure projects
Sound knowledge of Helpdesk operations, task-related skills, knowledge of one operating system or systems technology
Passion for business transformation via portal/composite application development
Solid Windows XP, Microsoft office 2003 experience
Solid laptop desktop hardware troubleshooting experience
Troubleshooting experience with remote VPNs
Possess IT security knowledge
Ability to excel in a fast-paced environment and work under pressure
Must have excellent interpersonal skills and sound oral and written presentation skills
Must show solid technical abilities
Must be detail-oriented and a team player
Excellent time-management skills, and the ability to manage complexities and competing priorities

151

IT Analyst Resume Examples & Samples

Able to participate in strategic roadmap creation and present to stakeholders
Identifies and works with various requestors to resolve potential conflicts
Consults with process and business stakeholders, vendors, analyze capability needs, and identify people, process, technology, governance, and or integration defects that hinder service delivery
Identifies service priorities and criteria of IT Service needs and opportunities
Support IT’s commitment to improve patient care and safety and to support the healthcare workers
Provides recommendations for service improvements based on IT Service best practice models and methods
Must be able to participate in discussions with teams to gain understanding of their reporting needs and use information in the development of the process and or service
Assists in planning and the development of short-term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility
Identify business strategy for a service and the business processes it supports
Experience in an IT role supporting healthcare or hospital/medical industry preferred
3+ years working directly with EHR technology required. 3+ years working with Cerner preferred
3+ years working with electronic order placement and clinical documentation preferred
3+ years of data analytics (data science) and/or business analytics and/or visual analytics and/or statistical software, and/or SQL experience preferred
3+ years working in a clinical setting preferred
Experience assisting with development of evidence based practice preferred
Experience in process improvement (re-engineering) in a clinical and/or IT environment preferred
Strong communication and integration skills
Ability to effectively communicate with customers including listening, asking relevant questions, and giving appropriate guidance and feedback
Works independently with only general direction and minimal supervision. Uses skills and abilities to complete moderate complexity tasks, including deciding which processes to use
Ability to interact and build strong relationships with all levels of the IT organization required
Intermediate analytical and problem-solving skills required
Ability to handle multiple tasks, set priorities, schedule and meet deadlines
Intermediate knowledge of documentation processes/procedures
Advanced ability to understand client expectations and to proactively resolve issues that impact the business
Clinical Informatics knowledge/skill preferred
Understanding of clinical work-flow preferred
Understanding of clinical terminology strongly preferred

152

IT Analyst Resume Examples & Samples

Excellent desktop support skills with working knowledge of Win7, Win8, Office 2007/2010/2013
Knowledge of Symantec products, Symantec Endpoint Protection, Altiris for PC imaging, software deployment, asset management
1st line dealerboard support experience preferable with familiarity of voice recording systems
A good background in Market Data Services and applications. Support and install Bloomberg Open and Anywhere terminals. Familiarity with Bloomberg account management preferable
Familiarity on configuring Cisco phones would be an advantage
Competent in the supporting mobile devices, Smartphones, Blackberry/BES administration
Basic knowledge of Cisco switch configuration preferred
Good understanding of TCP/IP protocols, DHCP and DNS
Competent in managing move/change of users
Familiar with remote access technology and supporting VPN clients
AD Administration – AD configuration, monitoring, and provisioning
Patch Management – Using Altiris, WSUS, and other tools
Antivirus – Symantec endpoint protection; server and desktop
Altiris – Image construction, casting, software deployment and reporting
Microsoft Exchange – Server and client configuration, deployment, and troubleshooting
VMWare – maintaining virtual server environments
Broker and Trading Floor Technology Support -Maintain trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Desktop Support –Managing MS Windows, Macintosh
Mobile Device Support – Managing blackberry, apple, and other mobile devices
Hardware and Software Deployment -PC and laptop imaging
AD and Exchange Provisioning – User, Group, and DL maintenance
File and Print Server Management – Permissioning and troubleshooting
Phone Provisioning -Managing Cisco VOIP phone and directory configuration
Purchasing -Managing the IT purchasing workflow
Support Ticket Management -Managing IT support queue
Work skills/ general skills
Qualifications/ education

153

IT Analyst Resume Examples & Samples

Investigate network anomalies using TCP/IP traces and captures
Document changes and author documentation on monitoring standards and practices
Design monitoring requirements in coordination with development and operations
Bachelor’s degree, preferably in CIS, engineering, or a related discipline
Change auditing and configuration management

154

IT Analyst Resume Examples & Samples

Build, maintain, and support a global packet capture, change validation, log management and monitoring infrastructure
Investigate network, system, and application anomalies using TCP/IP traces, captures, and logs
Splunk, Imperva, Upguard, Nagios, HP Operations

155

IT Analyst Resume Examples & Samples

Experience implementing solutions for Data Warehouse / Data Mart technology, including storage, transformation, retrieval, and analysis of information
Working knowledge of Modern Big Data and Analytic frameworks and persistence such as: Hadoop, SPARK, Hana, RedShift, AWS S3
Experience with developing and deploying Cloud applications
Technical depth that enables engaged consulting on technology, standards, processes, and best practices in areas of expertise and regarding new technologies as well as how to use the new Data & Analytics Platform
Ability and willingness to travel up to 25%
5+ years of technical experience in multiple Data Warehouse systems, with demonstrated success in managing and administering Big Data Technologies such as Hadoop, SPARK, HANA, Redshift, AWS S3
1+ year of demonstrated experience with developing and deploying cloud applications
1+ year of demonstrated Agile/XP Development skills
Amazon Web Services Certifications
Bachelor's degree in a Computer Science related field or equivalent working experience

156

IT Analyst Resume Examples & Samples

Excellent oral and written communication skills in the English language
3-4 years of experience as software developer
Skill Set: Oracle SOA Middleware ,Java, Struts, SQL and PL/SQL, Hibernate, Unix,

157

IT Analyst Resume Examples & Samples

Daily Administration of enterprise network computing servers running VMware systems including but not limited to performing system health checks, monitoring performance, analyzing event logs, running reports and other activities related to server management in an enterprise network environment
Monitor problem queue for VMware infrastructure, identify and resolve issues in the server environment
Analyze and resolve problems escalated from Desktop Support staff
Identify root causes on server hardware and operating system issues, download, order and replace necessary files, components and/or parts as needed
Interface with Desktop Support staff to communicate the status of problems
Interface with management to identify training opportunities and report on system status
Identify, recommend and participate in changes to environment that impact the user community including but not limited to Service Packs, Upgrades, Patches, Vulnerabilities, and related tasks
Research, analyze, recommend and develop methods to increase productivity and reduce downtown for the user community
Participate in projects as required and utilize standard project management methodologies
Install server hardware and operating systems and related utilities and assist with server and parts inventory as needed
Adhere to standard configuration for servers and recommends changes as needed for improved server performance or management
Enable clients to interface with various applications (ie software pushes, application picks, system updates, etc)
Identify the need for and assist with the documentation of processes and procedures
Participate in the 24 hour on call rotation and respond to server related issues after hours
Assist management as needed with various tasks that enable the overall IT department to function efficiently
Proficiency with problem management, change management and asset management systems
Keep current with the latest virtual technology trends and innovations to meet the client’s requirements
Know the “best practices” when providing a solution to the client
Ability to communicate with fellow employees, management and the entire client community in a professional manner at all times
Demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
Ability to perform general administrative duties including: time entry, data entry, expense reports, trouble ticket opening/update/closing, incident reports, and general project updates
Demonstrate excellent communication skills to present results of work assignments to supervisor, team members and clients
Demonstrate good writing skills
Able to use a laptop or personal computer and software programs such as Microsoft Word, Excel, Access, and PowerPoint
Supports and focus on safety minded work performance
Supports the Emergency Operations Plan (EOP) and the Disaster Recovery Plan
VMware ESX, Linux, VMware VCopS, VMware vCenter, VMware SRM, vRanger backup, Microsoft Active Directory, Exchange, Outlook, MS Office Communication Server, Powershell scripting, SMS, SCCM, SCOM, RIS, Terminal Services, Clustering, Sharepoint, Juniper, Ironport, NetIQ, Citrix Metaframe, Anti-Virus software, IBM/Tivoli backup utilities and other related IT products
Network architecture, DNS, DHCP, FTP, and other related networking technology
HP and IBM Server hardware and related management utilities

158

IT Analyst Resume Examples & Samples

BS in CS or Mathematics/Stats
Analytical experience
Ability to think critically about synthesizing and analyzing data
Ability to convey data in a meaningful way
Experience with recurring data reports and dashboard creation/management
Ability to retrieve (dig for) data

159

IT Analyst Resume Examples & Samples

This position may be filled at a level I or II depending on candidate experience
Applications will be accepted until a qualified pool of candidates is received
Following established procedures, ensures critical review points and quality assurance controls are included in all application development projects
Assists development of cost estimates associated with recommended system development solutions
Assists in ensuring business and technical needs and opportunities are identified and satisfied throughout design, development, and implementation efforts. May plan agendas and facilitate meetings of low to medium complexity
Works with data/database administration functions to ensure proper design of system databases and appropriate integration with other corporate data. Assists with analyzing information and business process flows to integrate new applications with existing applications
Performs testing for simple to moderately complex systems, and assists other analysts in testing complex systems. Helps develop critical measures to test function and system performance improvements
Unix/Linux, Perl, Shell, PL/SQL, jboss, apache, dotNET preferred
Oracle such as supporting Oracle stored procedures, packages, interfaces preferred
SCADA system and protocol knowledge preferred
Understand concepts of information technology, standard application development methods, and relational database technology
Ability to determine the use of appropriate current information processing technology, apply logical reasoning to simple to moderately complex situations, and analyze problems of a simple to moderately complex nature and derive workable solutions
Ability to develop and maintain business applications using application development tools as defined

160

IT Analyst Resume Examples & Samples

Mac OSX proficiency
Working knowledge of DNS, DHCP (client and server) and VMs
Understanding of switching and routing
Ability to work part time during the school year
Currently enrolled in a bachelor's degree program
Experience administering Mac OSX server
Working knowledge of SIP/VoIP, LDAP, Kerberos, Spanning Tree, OSPF, BGP
Experience configuring and troubleshooting switches and routers
Experience installing and administering Linux based operating systems
Working knowledge of Fibre Channel, iSCSI, SAS, RAID, SCP, AFP and Samba
Experience installing and managing a multi server/VM environment
Experience using monitoring tools like Cacti and Nagios
Supported large desktop environment
AV system support

161

IT Analyst Resume Examples & Samples

SAP MM support incidents, bug fixing, releases and implementation projects (Business Blueprint, Detailed Process Design, Functional Design, User Acceptance & Integration Test, User Training, Go-Live, and Stabilization) on and off location
Provide guidance on best practices MM process and the ability to understand business requirements and translate them into a solution – Implements standard systems processes to delivery MM that support an integrated supply chain
Execute projects following project management methodology, blue print and fit gap workshops, change requests, with little to no guidance of superiors

162

IT Analyst Resume Examples & Samples

Provide front line support to end users and other IT colleagues via phone, e-mail and occasionally in person
Logging, resolving and tracking progress and resolution on all problems reported to the IT Support
Solid knowledge of computer and network technology
Excellent customer service skills, personality and service mindset
Self-starter, takes the initiative to seek out knowledge and resolution to problems
Ability to communicate effectively, excellent verbal and written communication
Ability to communicate effectively with colleagues for which English is not their native language
Able to organize and work independently while working in a team environment, keeping all informed of activities
Bi-Lingual/Multi-Lingual is a plus

163

IT Analyst Resume Examples & Samples

Three or more years of experience using and/or supporting SAP in three of the following domain: APO, MM, WM, PP-PI or QM. Lack of experience in SAP project management may be balanced by strong experience in Pharmaceutical environment
Experience with SAP in pharmaceutical or food industry manufacturing environment is strongly preferred
Ability and motivation to work in new applications
Familiarity with Good Manufacturing Practices
Three or more years of SAP-implementation experience
The ability to communicate both verbally and in writing with all levels both inside and outside of the organization
The ability to clearly write technical documentation as necessitated by regulatory agencies on internal policy
Must be able to adapt effectively and efficiently to changes in site/global priorities with little notice
Ability to facilitate and generate the exchange of ideas to resolve problems, prioritize solutions, select optimal solutions and implement decisions
Able to perform job duties with minimal supervision
Able to operate cross-functionally
Sense of urgency, flexibility and accountability
Stay current on developments in the field and GSK-Vaccine Standards
Demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines
Follow-up and support SAP roll-out projects through all phases, including gap analysis, customizing, testing, and user training; provide technical and user documentation
Perform second-level support for SAP modules deployed locally
Analyze current business process and user needs to propose systemic solutions
Work through SAP competency center to deploy SAP solution that fits organization needs
Improve usage of the locally-implemented SAP modules, acting as change leader for the site
Participate in continuous improvement projects that support site goals
Ensure SAP global procedures are deployed and well-used locally (change requests, access requests, my-learning)
Perform all job responsibilities in compliance with applicable regulations, standard operating procedures, and industry practice. Adhere to all GSK safety guidelines and procedures
Adhere to all GSK Quality Management System (QMS) policies and procedures as applicable for functional area
Act as backup for IT Site Manager when required
Work on any assignment as directed

164

IT Analyst Resume Examples & Samples

Provide solutions that leverage technology to meet our customer’s business needs
Provide consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions
Provide project management, coordination and/or technical support during project implementation
Provide specialized dedicated technical support as requested by customers
Partner with Business Analysts, Data & Voice Engineers/Support personnel and other Technology business units
Assist with resolving billing issues and PC inventory issues
Educate customers on how to use standard products more effectively
Identify training opportunities

165

IT Analyst Resume Examples & Samples

Authoritative, diplomatic, professional, and political savvy
Consultative approach, acumen and experience
Possesses a broad and diverse technical
Minimum 5 years experience in technology field
Minimum 2 years experience in Project Management or similar experience

166

IT Analyst Resume Examples & Samples

Bachelor's Degree, our preferred majors are: computer science, telecommunications, in case of other majors (e.g. economics, finance) candidates should be interested in pursuing their career in IT area
At least basic knowledge of Java, JavaScript, SQL, xml, html
Membership in university clubs and organizations, internships and student exchanges will be an advantage

167

IT Analyst Resume Examples & Samples

Desktop Support – Managing MS Windows, Macintosh and some Linux
Hardware and Software Deployment - PC and laptop imaging
Phone Provisioning - Managing Cisco VOIP phone and directory configuration
Purchasing - Managing the IT purchasing workflow
Support Ticket Management - Managing IT support queue
Broker and Trading Floor Technology Support - New York and London-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Documents and effectively publishes IT Analyst responsibilities and repeatable processes
Mentors IT Analysts in groups and individually
Organizes weekly peer conference calls and documents minutes
Reports on local support queue statistics and ensures tickets are closed timely
Improves processes and introduces superior technology
Takes initiative to learn and perform IT Engineer core duties

168

IT Analyst Resume Examples & Samples

Collaborate and/or act as a liaison with business owners, IT and vendors to gather business and technical requirements, work through process improvements, and identify potential solutions
Complete root cause analysis, analyze requirements, document and present potential process or technology solutions to mitigate business or technology issues in accordance with firm policies and procedures
Collaborate with vendors to identify technology solutions. Perform and document cost analysis of potential solutions
Identify and analyze potential risks and impacts of process and technology changes or upgrades. Present risk and impact mitigation options
Define, analyze, and create process and/or architectural maps for assigned projects
Assume a lead role in the preparation of business case documents
Participate actively in influence and consensus building for recommended solutions
Coordinate the efficient and timely implementation of technology or process changes and upgrades that meet business and technology needs
Perform the duties of a project team coordinator as assigned
Participate in system and infrastructure life cycle management, to include monitoring, applying upgrades, continuous improvements, end of life, etc
Design business process solutions, develop, configure, and assist in prototype / proof of concept implementation
Generate test plans and ensure all required documentation is completed in accordance with firm policies and procedures
Follow and recommend QA and change management procedures
Collect and document ideas for continuous improvement to technology solutions, business processes, or IT procedures
Perform on-call support for after business hours as needed
Requires an Associate Degree in Information Technology, or an equivalent combination of education and job related experience
A Bachelors Degree in IT or an IT related major, business, finance or accounting would be preferred
Requires one to three years of job related experience
Proficient in Word, Excel, Outlook, and PowerPoint
Other: Experience in PowerPoint, MS Visio, and in a variety of business/systems/technology infrastructure environments preferred

169

IT Analyst Resume Examples & Samples

Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes working within the standards of the ITIL framework in conjunction with the Enterprise Service Desk
Update IT management on status at supported site(s)
Meet SLA targets and monitor ongoing work order trend in line with other priorities in order to meet customer needs
Interface with department managers to identify and resolve business systems problems and identify potential improvements
Meet requirements of Sarbanes Oxley, PCI and similar business critical compliance practices for sites covered as mandated by IT directives, policies and initiatives
Participate in quality improvement tools to solve common user requests / issues and elimination of recurring root causes
Maintain IT inventory (Hardware, Software Licenses)
Maintain and update IT related documentation
Proactively perform equipment maintenance (out of regular office hours as required)
BS (Hons) in Computer Science or equivalent
Excellent knowledge of Windows O/S and PC/server hardware
Continuous learning approach focused on retention of up to date broad IT knowledge
Demonstrates self-discipline and motivation in all aspects of job performance
Results focused – able to deliver short term essential tasks and longer term goals
Flexible with a can do attitude. Enjoys problem solving
Requirement to travel to other sites as necessary to assist ongoing GIS support continuity
Ability to support with remote tools, and deal with antivirus & backup programs, hardware imaging, etc
Relevant certification a plus
Experience with networking and related technology awareness would be an advantage
Experience in system integration or comparable experience (MCSE, MCITP, …)
Experience of SAN technology and experience in managing storage systems (EMC highly preferred)
Good level of knowledge in Active Directory design, implementation and administration including Group Policy, DNS, DHCP and security or MCITP Server Administrator
Good hands-on experience implementing and maintaining enterprise backup solutions
Experience utilizing virtualization technologies VMware vSphere 5.x platform, HA/Failover and resource pools
Good knowledge of Microsoft Server Platforms including Windows Clustering, Terminal Services or MCSE/MCITP certifications. With Advanced Server Administration certifications preferred
Fluent in English language, both written and oral
Previous experience preferably in multi-site, global companies
Ability to communicate technical concepts to technical and non-technical audience
Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to problems and issues

170

IT Analyst Resume Examples & Samples

Interact with users and other stakeholders at all levels. Gather information on the issue or request and solve it in good quality and in a timely manner. Log cases into helpdesk ticketing system
Provide user support for all business applications including custom in-house developed ERP/MRP system
Resolve and escalate issues in accordance within Service Level Agreements
Identify root causes of issues (problem/change management) and work with Application Development Team in providing a solution
Fix application issues and develop new functionality within the scope of the Service Delivery team
Conduct all activities in a safe and efficient manner, apply GxP Principles as required
Lead exploration and implementation of new technologies in order to best meet business needs, find opportunities for continuous improvement of processes and tools
University degree in Information Technology or related area, or professional education with several years of experience
Very good Database Query and Reporting knowledge (SQL Server, SSRS)
Software Development (VB.NET, C#) or troubleshooting and Service Management (ITIL) is a strong plus
Self-organized, ability to work to tight time lines and to set priorities
Very good communication skills both in English and German
Very Customer Focus and positive attitude

171

IT Analyst Resume Examples & Samples

Complies and adheres to the Rosewood company policies
Takes on other tasks in addition to the ones stated, in a reasonable framework
Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained
Models the company’s culture, vision, mission and core values at all times
Takes a proactive approach to management of the department, anticipating potential opportunities
To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, spa and Food & Beverage facilities, etc.)
To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions
To accurately forecast payroll on a yearly basis and to take appropriate action to influence results positively towards complying with budgets whilst ensuring that appropriate department holiday plans are maintained
Ensures an efficient and well organized department, ensuring all associates are well trained and highly motivated
To maintain accurate departmental records with respect to employee and training issues, associate development issues and departmental communication issues
To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization
Consistently meets the expectations and requirements of internal and external guests
Obtains first-hand guest information and use it for improvements in products and services
Acts with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect
Maintains effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen
To liaise with other departments to ensure good communication and offer support
To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously
To conduct selection interviews alongside the Human Resources Team for potential new associates as and when required
To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld
To maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Human Resources Department
To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associate Surveys, appraisals and frequent job chats

172

IT Analyst Resume Examples & Samples

Business requirement analysis, impact assessment, preparation of business and technical specifications
Maintain, support and improve out-of-box Iviews and custom
Iviews based on user requirements including user management and role creation/assignment
Work with team to ensure all user requirements are met
Work with Solution Architect in implementing solutions as per the proposed architecture
Follow OP coding guidelines/standards
SAP NetWeaver implementation experience with hands on development experience in SAP NetWeaver BPM, BRM
Good experience on Service Composer, Webdynpro Java, Visual Composer
Thorough understanding on SOA Architecture, Portal, Service Registry, ECC
SAP CE NWA and portal configuration know how
Follow SDLC process requirements and create required documents
Reporting progress of work as per project / task requirements
Unit / Integration level testing and documentation of results
7+ years of experience in SAP Portal
SAP Basis Installation (DESIREABLE)
ABAP (DESIREABLE)

173

IT Analyst Resume Examples & Samples

Resource should have minimum 3 Years of experience in MVC 4 and Entity Framework　
Resource should have minimum 3 years of experience in Visual Studio 2010/2012 ( C# Programming )　
Resource should have worked for 3-6 Months in (Angular JS or Knock Out) and Bootstrap　
Resource should have minimum 2 years of experience in JSON/jQuery　
Resource should have experience in SQL Server 2008 / ORACLE 11G.　
Experience in client interaction, requirement understanding and project release.　
Experience in Visual Studio 2013 will be added advantage
Experience in Test Driven Development (TDD)

174

IT Analyst Resume Examples & Samples

Create test cases (realistic business situations) and perform functional testing to ensure that business requirements are met
Maintain and report status on issues identified during testing assignments
Work to understand the business areas and applications that the team supports
Work with development teams to understand and ensure requirements are met
Provide production support as needed within Service Level Agreements

175

IT Analyst Resume Examples & Samples

Application development using Java, JSF, JavaScript and SQL
Work with business users to gather requirements, write functional and technical specifications
Recommend and provide technical solutions based on business requirements
Designing, coding and testing
Develop software based on requirements
Provide maintenance and enhancements to existing code
A member of an on-call rotation supporting an enterprise business application

176

IT Analyst Resume Examples & Samples

Assist in break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions
Assist in or provide queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Monitor queue KPIs and provide solutions to improve results
Assist in root cause analysis of complex incidents or recurring problems. Assist in development of solutions to those problems. Document in the problem resolution knowledge database, and assist in developing training materials to resolve ongoing issues or improve knowledge
Assist in the preparation, build/rebuild, deployment and support of desktop and laptop hardware as required and requested via the Service Desk
Assist in the configuration and deployment of software builds and the installation, configuration and removal of applications on desktops and laptops
Assist in the support of the local network environment, including end to end patching of network cables, basic troubleshooting and configuration of networking on client devices
Assist in the deployment, configuration and support of mobile devices (e.g. mobile phones, iPhones, iPads, etc.)
Assist in the configuration and support of telecoms and meeting room equipment (e.g. Cisco IP phone system, conference phones, projectors, etc.)(
Assist in the development of new processes and procedures to improve existing services, or to assist in deploying new support services
Ensure all work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP, SOX, etc.) including all internal policies and software licensing restrictions

177

IT Analyst Resume Examples & Samples

Support, test, and analyze applicable business applications
Provide assistance with implementation of data quality improvement processes and initiatives
Provide suggestions to improve reporting best practices and work as part of team responsible for ongoing process improvement efforts
Translate business requirements and specifications into relevant business intelligence solutions
Develop strong working relationships with customers to ensure that reports, dashboards, and analysis provide insightful and actionable information
Design, implement, and deliver reporting, dashboards based on business requirements
Mine, organize, and analyze retail POS
Monitors data issues impacting business
Data management, maintenance, integration
Create and maintain advanced ETL processes for easy data flow to various systems
Assist with logical and physical data modeling to support business intelligence initiatives
Monitor automated system processes for success and failures
Design and Enhance Retail reporting and report delivery for optimal analysis
Work with third party resources to provide strategy and roadmaps surrounding data warehousing, integration, and analytics
Understand various source systems and source data to integrate into current and new environments
Continuously improve reporting and analytics platforms
SharePoint site enhancement
Proficiency with SQL Server Business Intelligence Suite (SSIS, SSAS, SSRS)
Familiarity with Relational Databases and Data Structures
2-4 years of experience with T-SQL and scripting languages
Experience with Visual Studio Business Intelligence Development Tools and SQL Management Studio
2-4 years developing dashboards, scorecards, reports, and analytics (Excel and BI Add-ins, Pivot Tables, PowerBI, Tableau, SSRS)
SharePoint experience a bonus
Comprehensive skills with MS Office Suite
General familiarity with VB.Net and logical programming concepts
Strong attention to details to call out data anomalies and ensure precise data
Adjust quickly and appropriately with changing business priorities
Ability to work well with team to learn and collaborate

178

IT Analyst Resume Examples & Samples

Bilingual: English / Spanish, proficient in verbal and written communication
Knowledge of the following software: Operating Systems Advanced, Communication Infrastructure, Project Management, ERPs concepts (Mapics, SAP, Oracle, etc.), Payroll System TRESS, SQL
Business process experience around 1-3 years
Minimum experience of 2 years in similar positions

179

IT Analyst Resume Examples & Samples

BPC Admin tasks
Expertise in SAP’s BPC Netweaver 10.1 office and admin clients
Bachelor’s Degree in Finance, MIS, or Computer Science
Minimum three (3) years relevant work experience
Must have experience using business intelligence tools including Business Objects (BEX and WEBI) and Hyperion HFM
Must have ability to work with large amounts of data and produce meaningful insights and information

180

IT Analyst Resume Examples & Samples

Participate in the development and support of reporting solutions within Cameron Group of Schlumberger, primarily using the SAP Business Warehouse (BW) application
Work from the functional/business requirements to design and develop data sources (install standard data sources, enhance existing data sources, and create custom data sources)
Work from the functional/business requirements to design and develop BW objects (install standard objects, enhance existing objects, and create custom objects) like info objects, business content, data sources, data targets, transformation, update rules, data transfer process, etc
Interact with the process owners to develop BW reports primarily using Business Explorer (BEx). Integration of SAP BW queries developed using BEx, Web Intelligence, and Design Studio may be required
Work experience with Business Objects and its integration with SAP BW
Document test plans and complete Unit Testing of development objects and reports. Work with process resources to complete integration, function unit and user acceptance testing
Analyze and communicate report development issues, including problems with data integrity, data design, and functional and technical software issues. Prepare documentations (data flow designs, business scenarios, technical information, etc.) during the different stages of the deployment
Provide support and maintenance of the existing reports and BW environments (development, quality assurance and production for traditional BW with BW on HANA for the future phase)
Bachelor’s degree in Computer Science, information system related discipline or equivalent experience
Minimum of 7 years of experience with data modelling including Datasources, Infoproviders, Info Packages, Transformations and Update Rules
Minimum of 3 years of experience working with Business Objects and WEBI reporting and Design Studio
Strong Knowledge of ABAP code including user exits, function modules and start/end/expert routines
Experience with Information Broadcasting
Knowledgeable in SAP BW Accelerator
Proven analytical, critical thinking and problem solving skills
Committed to company values

181

IT Analyst Resume Examples & Samples

Part of a team of 2 to support over 360 NZ staff in 6 locations connected via a WAN
Configure, install and maintain Servers, PCs, laptops, printers and other network hardware
Support the PABX system and configuration of Blackberry, iPhone and other mobile phones
Support the daily server backups with 100% reliability
Maintain system documentation and change control logs
Occasional travel to the other NZ branches as required
Resetting / changing network passwords
Escalating more complex Helpdesk requests/issues to relevant technical staff
Ensuring new staff are provided with the required hardware on time
Diagnosing PC / Hardware faults and supply solutions as required
Assisting in the updates of software as required e.g. Anti-virus and Windows Updates
Documenting helpdesk calls and issues and updates into the Helpdesk System
Keeping system documentation up to date including equipment registers and mobile listings
Assisting technical staff in the event of critical system failures
Assisting staff with software issues e.g. Microsoft Office and other business applications
Installing software as required
Some after-hours onsite or remote work will be required
Contribute to and follow global IT standards and procedures
Work with regional and local IT Teams on global and local IT projects
Diploma or Degree in Information Technology
Superior skills with Microsoft Office standard products: Outlook Word, Excel, PowerPoint
Minimum 2 years’ experience in helpdesk support
High level of problem solving ability and excellent attention to detail
Strong oral and written communication and interpersonal skills
Ability to liaise with staff at different levels of the business and manage small projects
Ability to prioritize helpdesk jobs according to business priorities
Able to work independently while thriving in a team

182

IT Analyst Resume Examples & Samples

Provide Active Directory Access Expertise for GPO/Process ID/User/Group (Adds/Deletes/Changes/Acct. Maintenance), File Share/SQL Maintenance & Migration
Associate's degree/Technical diploma or higher from an accredited institution
Minimum of three (3) years of Information Technology experience
Experience with hardware/software network configurations and protocols
Minimum of eight (8) years of IT experience
Excellent interpersonal, written and team collaboration skill
Experience and understanding of DC warehouse IT Supply Chain operational support and priorities

183

IT Analyst Resume Examples & Samples

Customer service using the Service Now platform
Platform Deployment
Support for users
Conducting projects
Development and customizations in Service Now

184

IT Analyst Resume Examples & Samples

This individual will be will be responsible for designing, writing technical specifications, coding, and supporting moderately complex software programming applications
This individual must also have strong analytical and problem-solving skills as well as the ability to juggle multiple simultaneous software development projects while keeping track of specific tasks and deadlines
It is also important that you display excellent verbal and written communication and interpersonal skills. Ability to work well individually and within a team environment
Bachelor’s/Master’s degree in Computer Science, Engineering or a related subject
5+ years of hands-one Software Development experience
5+ years of experience in Java development
Strong Knowledge in core Java
Hands on experience in designing and developing applications using Java EE platforms
Experience of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
Experience in Spring Framework
Experience in Struts Framework
Experience in Web services ( SOAP and Restful )
Experience in Hibernate
Experience with test-driven development

185

IT Analyst Resume Examples & Samples

Production Support for Kronos, Oracle Time Keeping, and Custom Compensation Applications
Analyze business processes and identify opportunities for improvement
Learn IT and Financial applications
Write and execute test cases
Write ad-hoc SQL queries for reporting or to debug issues
Technical and Functional Knowledge of Human Capital Management application, with experience in at least two of the following

186

IT Analyst Resume Examples & Samples

Good understanding of Teradata Architecture and ETL concepts, SAP BO
Should have worked on Teradata utilities like Fastload, Mutiload, BTEQ
Proficient in writing SQL
Good understanding of Data Warehousing concepts
Expertise in Informatica PowerCentre 9.x.x - Good to have
Thorough understanding of all key transformations of Informatica - Good to have
Knowledge and experience data warehouse design and development methodologies
Experience to optimize/tune Informatica code to achieve better throughput
Strong with SQL, should be able to write complex SQL queries to retrieve data
Basic understanding of database concepts: indexing/partitioning etc

187

IT Analyst Resume Examples & Samples

Administration (1 yr.)
Business General (1 yr.)
Customer Service (1 yr.)
Information Technology (3 yrs.)
Instructional Design/ Technology (2 yrs.)
Information Technology; Computer/ Information Science
Testing; Programming; Application development; e- Technologies/ Web; Database
Team member

188

IT Analyst Resume Examples & Samples

Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback (This will be the primary function of the role)
Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement
Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities
Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation
1+ year of professional experience setting up IT Services and accounts required to add personnel to the workforce or remove them from the workforce
Understanding of the following: computer accounts, network/share privileges, phone, voicemail, audio conference accounts, email accounts, VPN, etc
Comfortable working across cultures
Microsoft Office experience focusing on the data analysis
Vendor management and partnership experience
Background in data analysis and managing and measuring work
ITIL experience, familiar with ITIL terms
ServiceNow experience is a plus, or similar Help Desk ticketing software

189

IT Analyst Resume Examples & Samples

Gathering functional requirements
Test coordination
Reviewing test cases
Assists in post implementation support and enhancement
Executing tasks on time and reporting
Performing other tasks defined by the manager
Requirements Management and Analysis
Test Management and Coordination
Reviewing testing approach and materials to ensure business requirements are met
An understanding of software development methodologies
Strong negotiation and facilitation skills

190

IT Analyst Resume Examples & Samples

Troubleshoot client email related issues on from client based email, Web Mail, Collaboration and Intranet
Manage the Suspensions, PW resets, and Terminations, distribution group management
Setup Mail-In databases and new users
Support company smart phones, iTunes, iCloud and Mobile Apps, Mobile Device Management
Create and document implementation/support procedures for new deployments and existing processes
Ongoing adoption and Community design and management of our Social business Collaboration platform
Ensure service tickets are recorded and prioritized for resolution
Ability to think and problem solve independently with an attention to detail
Willingness to take ownership of problems and follow through to completion
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications
This position will be required to work in a fast-paced environment and requires the ability to transition quickly between different platforms and applications throughout a working day
Must be customer service oriented and work well in a team environment
Willingness to do some moderate travel

191

IT Analyst Resume Examples & Samples

Design, develop & implement solutions using ESRI’s ArcGIS suite: ArcGIS Server, ArcGIS Desktop and ArcGIS Portal
Experience using ArcGIS for Server geoprocessing services, including developing Python scripts
Ability to create intuitive user interfaces and tools that will appeal to both novice and expert users of geospatial applications
Provide solid effort estimates by reviewing business requirements and software specifications
Recommend solutions based on an understanding of business requirements that fit within an Enterprise environment
Support existing applications by identifying areas for improvement and fixing bugs reported by business partners
Participate in internal discussions about design approaches and cost estimates for new projects
Provide technical leadership within a wider virtual team, mentor other team members and ensure projects stay on schedule
Establish and maintain strong, healthy relationships with business partners
Possess specialized, in-depth knowledge and experience with ESRI products and the area of GIS
Experience and proficiency with Application Development using Silverlight, .NET (C#, ASP), Flex, REST, Map/Web Services, GIS/Geospatial processing tasks, Python, ArcSDE, ArcServer, ArcObjects, Google Earth, SQL, Java, JavaScript
Experience with Latitude Geographics Essentials and GMAF platforms
Prior experience in the Oil & Gas industry preferred
Ability to utilize a broad range of tool sets to support multiple applications (including SharePoint, Oracle, Microsoft Office products, SQL Server)
Must be a self-starter with the ability to work in a team environment
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Degree in MIS or Computer Science preferred
8-10 years related experience in business application development

192

IT Analyst Resume Examples & Samples

Acting as SPOC for Service Management process and tools implementation at global level
Managing of projects within Service Management
Evaluating, improving IT processes at the level of IT Department
Continuous service improvement for customers in IT process area
Implementation of Service Management system for Finance, HR and other functions (ESM)
Ongoing support of the tools

193

IT Analyst Resume Examples & Samples

Ability to quickly learn new concepts and software is necessary
Working knowledge of .NET, C# and/or VB.NET, Microsoft SQL. Interest in working in front and back end development
Knowledge of Microsoft products including: Visual Studio .NET, C# and/or VB.NET, ASP.NET, Web Services
Knowledge with SSRS and Microsoft Dynamics GP a plus
Strong communication and documentation skills
Completion of undergraduate core coursework in computer science, or completion of
12 of 16

194

IT Analyst Resume Examples & Samples

Minimum of 5 years of experience in SAP NetWeaver BI 7.X technology
Minimum of 5 years of experience with development of BEx queries, workbooks, key figures and variables
Minimum of 5 years of experience with data modelling including Datasources, Infoproviders, Info Packages, Transformations and Update Rules
Minimum of 2 years of experience working with Business Objects and WEBI reporting and Design Studio

195

IT Analyst Resume Examples & Samples

Minimum of 5 years total related experience
Currently active DoD SECRET security clearance
Experience with planning, deploying and supporting IT network and infrastructure solutions
Familiar with Department of Defense Architecture Framework (DoDAF) and Information Technology Infrastructure Library (ITIL)

196

IT Analyst Resume Examples & Samples

Ensure audit compliance and documentation requirements meet expected standards
Provide a technology environment for the location that maximizes investments in IT technology and supports all necessary business processes while remaining easy to use and colleague-friendly
Ensure excellent customer service levels and meeting internal and external customer expectations
Support all Tower colleagues
Perform as a liaison for Corporate office IT to the location
This position does not have formal supervisory responsibility
Minimum of a 2-year associate’s degree in computer-related field, information sciences
Ability to work in fast-paced, mobile environment supporting many users with disparate levels of knowledge
Able to manage and prioritize multiple tasks and projects simultaneously
Has extensive experience using desktop software packages, specifically Microsoft Operating Systems and Microsoft Office, Google email & applications, including teaching/demonstrating, troubleshooting, and use of advanced feature sets
Has general working knowledge of common office technologies (fax machines, phones, photocopiers, printers, mobile devices, hand held bar code scanners, label printers, projectors, basic PLC, etc.)
Ability to work well with others in a team environment
Ability to read and write in English and perform mathematical calculations

197

IT Analyst Resume Examples & Samples

The IT Analyst analyzes and develops short- and long-term solutions for Information Technology needs through developing new and modifying or adapting existing applications. Provides on-going support for the Measurement applications environment
Coordinates with users to determine IM requirements. Reviews system requirements and business processes; codes, tests, debugs and implements software applications
Provides information technology advice and services to internal clients
5+ years analyst experience in oil & gas industry
Knowledge of SCADA
Knowledge of Flow-Cal other measurement systems preferred
Working knowledge of SQL or Oracle queries
Programming experience with any of the languages listed in the technologies
Proficiency with Microsoft Visio
Experience troubleshooting system issues
Experience maintaining system documentation

198

IT Analyst Resume Examples & Samples

Experience with installing enterprise resource planning (ERP) vendor software updates
Experience with Subversion software version control tool or similar software
Knowledge of change control processes and procedures
Knowledge of the Windows and Linux operating systems
Ability to complete tasks with minimum supervision
High level of common sense

199

IT Analyst Resume Examples & Samples

Responsible for collaborating with key business resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation
Understand and translate business concepts to executable functional designs; ensure functional designs are executed as a viable solution to the business concept; ensuring module solution aligns and is compatible with overall architecture
Serve as a global system capabilities expert on the assigned module as enabled in the SAP template, lead the process analysis and redesign, gap analysis and SAP template change management exercises in support of the global implementation and harmonization of the defined function
Work with other SAP Analysts to understand integration points within SAP and other systems, grasp the impact of proposed system changes. Provide guidance on integration with other SAP modules and subsidiary solutions
Lead the root cause analysis of and design solutions for problems in the assigned SAP module, and follow the appropriate change control procedures including the creation and ownership of functional specifications, and testing documentation. As appropriate, execute the solution in the assigned SAP module
Execute configuration of the SAP system for the assigned module
Coordinates testing of released objects to insure quality solution is being implemented
Facilitate / lead module specific workshops during site deployments. Be the advocate of the template solution for the assigned module; being a positive stimulus in the change management process and adoption of the new system
Capable of assisting and/or leading training on assigned module
Ability to meet travel requirements. Up to 50%

200

IT Analyst Resume Examples & Samples

Ensure integrity, accuracy and availability of systems and infrastructure
Provide application and/or infrastructure maintenance, enhancement and support functions for area of expertise and a strong understanding of all other associated systems (directly or indirectly related) with a goal of minimal business disruption
Participate in IT projects as a technical resource or as a subject matter expert to help identify appropriate business solutions
Plan for back-up and alternative access plans in the event of an unplanned outage, system access issues or in the event of a disaster
Ensure path-to-production process is fully documented, understood and easy to follow
Oversee external vendor relationships and establish service level agreements where appropriate
Effectively architects IT solutions and maintains the required documentation
5-7 years of similar techno/functional experience
Must have experience setting up or upgrading PeopleSoft in a multinational organization
Must have PeopleSoft expertise with release 9.2 or greater (PeopleTools 8.5 or greater)
Leadership skills
Ability to navigate and work in a dynamic environment

201

IT Analyst Resume Examples & Samples

Participate in the compliance program to achieve legal obligations and business goals by prioritizing initiatives and assessing the evaluation, deployment, and management of current and future technologies
Audit existing compliance practices across the organization; isolate potential risks or liabilities and develop mitigation plans
Communicate policies, procedures, and plans to various business and IT teams responsible for the company infrastructure systems regarding technology- and industry-specific laws
Collaborate with the IT leaders, security, Infrastructure, applications, service management, human resources department, and legal counsel to ensure full legal compliance of company policies, procedures, forms, notices, and materials
Work closely with the GCS IT Director to develop and coordinate a compliance schedule tailored to the applicable regulations
Participate in preparation and delivery – or administrate deliverance of – compliance training and awareness to all staff members, contractors, interns, and consultants
Perform all user administration add/change/delete for all infrastructure systems per the required SLA’s ensuring segregation of duties
Perform Quarterly and other time frame user access audits for IT leaders and CIO reviews
Maintain a strong awareness of legislative changes or amendments to ensure ongoing and future compliance; conduct yearly audits
Advocate company’s compliance policies via regular written and in-person communications with company IT and business teams
Work closely with IT department on corporate technology development to fully enforce the processes and policies throughout the IT infrastructure systems landscape
5+ years direct work experience in an IT governance, and compliance working with internal and external auditors focused on infrastructure systems and security controls
5+ years direct experience in LAN, and Desktop systems administration and services including user administration function of add/change/delete of infrastructure systems
Experience as an administrator with O365, LAN, AD, ADFS, Exchange, Virus protection, backup and recovery, and other LAN and core infrastructure systems and services
5+ years’ experience working in the IT industry and Public companies
5+ years’ experience in IT governance and compliance assessment and conducting audits within infrastructure and security systems and services
Proven experience developing, performing, submitting audit and compliance reports to governing bodies, legal entities, and/or external authorities
Experience in planning, organizing, and developing information technology policies, procedures, and practices
Direct experience and knowledge of local and federal information technology laws, including SOX, MPAA, PCI
Demonstrated ability to apply IT in solving compliance issues
Excellent knowledge of technology environments, including, infrastructure systems, IT service management systems, and privacy-based solutions
Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including Oracle EBS, Hyperion, Cloud Services, enterprise level hardware and storage
Understanding of computer systems and integration capabilities
Superior understanding of the organization’s goals and objectives

202

IT Analyst Resume Examples & Samples

Communicate policies, procedures, and plans to various business and IT teams responsible for the company business applications regarding technology- and industry-specific laws
Perform all user administration add/change/delete for all business applications per the required SLA’s ensuring segregation of duties
Work closely with IT department on corporate technology development to fully enforce the processes and policies throughout the IT business applications landscape
5+ years direct work experience in an IT governance, and compliance working with internal and external auditors focused on business applications and controls
5+ years direct experience in business applications user administration function of add/change/delete of user access
Strong familiarity with financial software or systems, such as Oracle EBS
5+ years’ experience in IT governance and compliance assessment and conducting audits within business applications
Excellent knowledge of technology environments, including, business applications, IT service management systems, and privacy-based solutions

203

IT Analyst Resume Examples & Samples

Scheduling scans, coordinating with stakeholders, submitting tickets for remediation activities, and manage all reporting activities
Monitoring and responding to events identified by the state-based monitoring compliance tool
Monitoring and responding to events identified by the vulnerability management tool
Performing security trend analysis on patching, third party risks, and disaster recovery
Managing vendor email lists and notifications of OEM patches and upgrades released for each device, including communication and coordination with internal and external teams
Evaluating each patch for applicability to devices, including
Reviewing the necessity of the patch in addressing known issues
Communicating the availability of a new patch, recommending deployment, and impact
Coordinating with stakeholders to obtain approvals for implementation timelines
Regularly review and validate that the correct patch level is in place
Documenting exceptions and/or push to bring the device to the correct patch level
Coordinating testing efforts to identify and resolve system integration issues
Adhering to vendor and industry best practices whenever possible to ensure operational integrity
Responding to escalations
Refining and automating regular processes, tracking issues, and documenting changes
Configuring and maintaining servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security
Sharing domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
Must possess good documentation skills (creating KBs, runbooks, topology etc.) and the ability to present ideas in user-friendly language
Experience with automation, compliance, and vulnerability tools
Experience in Linux and Windows Administration
Experience with scripting languages such as PHP, Pearl, Ruby, PowerShell, and Python a PLUS
Experience with AWS technologies and services a PLUS
Experience with performance tuning and optimization, using native monitoring and troubleshooting tools as well as 3rd party tools
Experience with backups, restores, and recovery models
Forward thinking in the potential use of future technology
Self-motivated, directed and with keen attention to detail
Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical and problem solving skills
Experience working in team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones

204

IT Analyst Resume Examples & Samples

Big 4 or equivalent consulting or industry experience
3-5 years relevant experience in areas such as data analytics, cybersecurity, cloud computing, SAP, Oracle, mobile technology, or application infrastructure, including actual "hands-on" experience with the technologies; experience should also include areas such as implementation, project, program management, and audit practice experience
Progressive experience supporting multiple IT projects/engagements in a variety of technical areas such as data analytics, cybersecurity, cloud computing, major ERP systems (e.g. SAP, Oracle) as well as other non-ERP applications/solutions, mobile technology, application infrastructure
Functional/audit/consulting experience with technical areas such as system configurations, interfaces, automated controls, data analytics, cybersecurity, cloud computing, major ERP systems (e.g. SAP, Oracle) as well as other non-ERP applications/solutions, mobile technology, application infrastructure; with experience demonstrating increasing responsibility in subject area
Understanding of core IT general control processes (e.g., Change Management, System Development Lifecycle, Information Security, IT Operations etc.)
Strong analytical, execution and project management skills
Strong communication and presentation skills both written and oral
Excellent business acumen and understanding of business functions and processes (e.g. order-to-cash, purchase-to-pay, HR/Payroll and financial report closing process)
Familiarity with tools and technologies including a combination of the following: SAP GRC, Approva, SQL programming, ETL technologies and supporting processes, cybersecurity capability design tools and processes, python programming, Tableau, ACL and SpotFire that support data analytics, cybersecurity, cloud computing, SAP, Oracle, mobile technology, and application infrastructure
Bachelor's Degree (Information Management, MIS, Finance with IT minor, Accounting with IT minor or related combinations or degrees with business and technical mix)
Ability to obtain work visa for U.S. and other PepsiCo locations
Combination of professional certifications (CPA, CIA or CISA preferred) and/or graduate degree in Business or Computer Science preferred

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IT Analyst Resume Examples & Samples

Partner with technical and business resources to support the product life cycle from Idea Generation through Completion
Monitor performance and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures, through the successful resolution of customer requests/issues/change requests
Formal IT methodology experience is required
Demonstrated ability in developing use cases, test scripts and then leading the execution of the tests including documenting the results. Experience utilizing testing quality management software is required
Experience with functional configuration and system design knowledge in the assigned coding component with some cross functional awareness of components that interact with the assigned functional code
Experience working with offshore development teams in the delivery of enterprise solutions
Detailed knowledge of the following
O IT change management process
3-7 years of IT experience in the field or related area
Bachelor’s degree from an accredited college or university in the Information Technology field, or related area of study
Experience working in multifunctional responsibilities
Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management
Successfully influences diverse groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-added solutions
Effective working relationship with the business to ensure business requirements are accurately captured, agreed and accepted
Adaptable to new technologies/practices and acts as change agent within teams
Travel requirements may range, no more than 50% of the time

206

IT Analyst Resume Examples & Samples

Maintain existing helpdesk systems, applications and processes - suggest new solutions for IT services
Process, troubleshoot and resolve all employee and system-initiated incidents via the enterprise ticketing system
Support corporate wireless infrastructure
Support video conferencing infrastructure
Triage and escalate complex problems to higher-level support for resolution
Provide Executive support for senior staff, including after hours as needed
Support Windows, Mac & LINUX systems and all of the company’s email, messaging and printing needs
Desktop/Laptop imaging and deployment
Issue, track and manage company assets
On-board new employees, including procurement and configuration of desktop & laptop systems, SaaS permissions (Google Apps), phone systems
Off-board terminated employees, including asset retrieval, account disablement, and all necessary security measures
Represent IT Help Desk via work processes and projects with other groups
Interface with users with an earnest commitment to customer service, employing a high degree of tact and diplomacy to promote professionalism
Communicate effectively within the department and with stakeholders regarding issues
Basic networking troubleshooting
Excellent troubleshooting skills in hardware and software-related issues for Windows, Mac and LINUX OS & applications
Service Now cloud app incident and problem management ticketing system
Active Directory and Powershell
Outlook, Gmail, SharePoint, Google docs
Ability to support a SaaS based infrastructure
Virtual Machine Configuration
VOIP
Mobile Device iPhone, Droid and Blackberry, Good for enterprise, Mobile Iron
Desktop Backup and Recovery
Windows7, XP, Vista knowledge, knowledge of Mac OS X, Basic Linux knowledge
Basic command line interface (CLI) commands in Windows, Mac, and LINUX
Experience in imaging
VPN installation and configuration
Anti-Virus
Ability to assist remote users using 3rd partying remote hands software and VPN
Audio-visual equipment and management of large presentations

207

IT Analyst Resume Examples & Samples

Support of internal and external websites and content management systems
Providing production maintenance support and application development of both internally-built applications along with supporting vendor purchased applications
Working with business analysts to determine enhancement requirements, writing technical specifications, coding, unit testing, supporting system testing, troubleshooting and resolving issues and migrating code to production
Working with internal customers, business analysts and other IT departments to develop, deploy, and upgrade internally built or purchased software solutions
Understanding of web development preferred
.Net experience preferred
Critical thinking and effective communication skills to troubleshoot and resolve problems as well as interact with users, business analysts and vendor support resources
Experience, or a desire to gain experience, in being responsible and accountable for the success of an application by using your attention to detail, quality focus and leadership skills along with your technical and analytical skills
Experience with web development, troubleshooting and upgrading software, interacting with relational databases (e.g. Oracle, SQL and PL/SQL), developing and modifying JAVA and/or .NET code
Experience with Web Content Management Systems and web server administration such as IIS and Apache

208

IT Analyst Resume Examples & Samples

High level understanding of multiple business functional areas and the interdependencies with other areas of the global organization
Detailed knowledge of all systems being supported
Detailed working knowledge and understanding of application development methodology

209

IT Analyst Resume Examples & Samples

Gather, analyse, document and manage business and user requirements (both functional and non-functional) Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements)
Translate business and user requirements in to detailed system requirements for the IT organization and manage all changes to the source documents
Develops detailed requirements via interviews, documented analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Lead other business analysts and other resources related business analysts’ functions and / or deliverables
Demonstrate clear capability to document the ASIS, TOBE process flows. Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal work flows
Interact and work with the development team on issues related to coding to functional specifications
Ensure appropriate bi-directional tracing of project modifications back to business and user requirements
Facilitate walk-through of project deliverables for endorsement and approval
Create business and functional specifications for large, complex system implementations
Assist with the development of the testing strategy - plan thorough requirements testing for user acceptance
Demonstrate expert level knowledge in all systems, processes and data relating to the assigned business or project
Leverage domain expertise and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible
Educate business partners on systems capabilities and the feasibility of developing specific solutions
Leverage technical knowledge & business acumen to manage effective working relationships with Business Relationship Mangers, technology teams and business partners at management and end user levels
Manage stakeholder expectations as it relates to gathering business requirements
Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation
Develop the required user acceptance test scripts if necessary. Assist in overseeing User Acceptance Testing to execute, and track deviations found, facilitate non-technical work around sessions for remediation and document testing progress
Actively champion and contribute to the continuous improvement of business systems analysis best practices, using innovative ideas to increase effectiveness of the overall analyst organization
Provide subject matter expertise in areas including strategy/approach, requirements gathering, process modelling, use cases and other areas of expertise based on established business analysis tools and techniques
Performs additional duties as required
Bachelor’s degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience
5-7 years of relevant experience as a Senior Business Analyst role
5+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation
5+ years’ experience in facilitating design and use case discussions
5+ years’ experience in a SDLC environment
Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities
Knowledge of and ability to effectively use the appropriate modelling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools
Exceptional written and verbal communication skills. Communicates effectively with business clients to identify needs and evaluate alternative business solutions
Proven track record with planning, estimating and organizing effort for the WBS
Extensive experience in MSOffice, Visio
Have 3+years’ experience in working in the Utility (Gas/Electric) domain with in a project setting
Working toward relevant industry certification (e.g. CEng, CITP, TOGAF, IIBA, ISEB diploma) desirable but not essential as part of career progression

210

IT Analyst Resume Examples & Samples

Strong interpersonal skills, team player
Technical aptitude: Strong Excel skills (Pivot tables, V-lookups, Data aggregation, basic statistical knowledge)
0-2 years of experience

211

IT Analyst Resume Examples & Samples

Strong experience as IT Analyst
Experience in SDLC
Good experience in Requirement gathering and analyst
Must have experience in claims processing
Experience in Project management and knowledge management
Hands on experience in Java and XML
Experience in Onshore-Offshore model
Demonstrated experience in Impact analysis
Demonstrated experience in Healthcare domain

212

IT Analyst Resume Examples & Samples

The selected candidate will provide cross functional support for the Northeast IT department including assistance with application deployment, application support, client support, technical vendor management and continual service improvement
Assist in the ongoing support of Williams collaboration tools
Assist in the deployment of mobile and desktop applications within operations
Deep analysis of trends in all areas of technology services and applications and deliver strategies to improve service delivery
Deep process analysis of operations activities
Deliver recommendations to modernize and digitize operations activities
Serve as a resource for Consumer Services and end user device support filling in for support where demand is required
Ability to adapt to change and communicate effectively and professionally with customers and other IT support individuals is a must
Assist in technology projects/implementation
Assist with knowledge management efforts
Develop training plans and deliver training for new technology rollouts End to end process evaluation Active participation in regular staff meetings as coordinated by Service Delivery Manager
Deliver tactical solutions to resolve common issues
Comply with support standard processes and procedures Comply with Consumer Services organization and IT security policies
2-5 years of IT experience
Ability to adapt to changing technologies/environments and support them
MS Office 2003/2007/2013
Windows OS
Apple iOS
Mobile Device management
Citrix
Remote Assistance/ Remote Desktop
Dell/HP PCs
Apple iPhone/iPad
Malware/Spyware troubleshooting tools

213

IT Analyst Resume Examples & Samples

Provide 2nd level technical support to internal customers and paying client
Invoke functional escalations to other support groups where required
Research and partner with other engineering teams to obtain new solutions for not documented or unknown problems
Work reactively to identify common trends to invoke major incidents when impact is great to the organization/company
Involve within problem/change management tasks when requested to provide research or testing efforts to assist with finding new solutions
Complete daily operations tasks as required
Assist in knowledge propagation to lower level support units
Assist in creating new knowledge to lower level support units
Maintain high level of technical competency in relevant technologies in the team. Develop and maintain strong process orientation in the team

214

IT Analyst Resume Examples & Samples

Good understanding of Supply Chain business processes (i.e. Procurement, Suppliers, Sourcing, Planning, etc.)
Ability to interact effectively with IT and Business staff and leadership at all levels, including formal presentations
Comfortable with following a disciplined approach to project management using various methodologies
At least 1 year of web development, support and troubleshooting
Familiarity with systems integration solutions including EDI
Experience with various data analytics tools and techniques
Ability to translate a business requirement to a technical solution
Ability to review application logs to identify and assist in user issues resolution as well as with implementation issue troubleshooting
Proven experience in working on projects providing services in business knowledge and processes
Ability to work independently under minimal supervision – good communicator
Ability to work in an international and culturally diverse organization
Willing to work in a hands on continuously changing schedule

215

IT Analyst Resume Examples & Samples

3+ yrs experience in contract staffing
Intermediate knowledge of Microsoft programs (Word, Excel, SharePoint, Access and PowerPoint)
VMS and MSP knowledge,
Contracts knowledge,
Lawson knowledge preferred
Managed Service Provider (MSP) or Vendor Management Systems (VMS) environment
Technical certification in IT operations, application development and/or systems administration preferred

216

IT Analyst Resume Examples & Samples

3+ years’ of relevant field experience required
2+ years’ experience in a reporting role
Support functional management by identifying, documenting and executing the development or enhancement of processes and or services
Able to understand, document and make recommendations for process improvements to peers and managers
Understand a strategic roadmap
Collect, identify and document risk evidence as directed for service quality issues
Collects and identifies periodic operational and quality metrics analysis for improvement
Understands process and stakeholders. Identifies integration defects that hinders service delivery
Understands service priorities and criteria of IT Service needs and opportunities
Understands service improvement models and IT Service best practices models and methods
Follow quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction
Conducts operational and program efforts in alignment with goals and objectives related to assigned area of responsibility
Supports business strategy for a service and the business processes
Identifies the process performance objectives of the organization
Understand corporate audit processes and other applicable compliance guidelines
Gather reporting requirements from a variety of teams within Dignity Health
Work with teams to create work-arounds when requirements are not possible to report on
Produce reoccurring reports on agreed upon schedule
Create Ad Hoc reports as requested

217

IT Analyst Resume Examples & Samples

Ability to learn in a dynamic and fast paced environment. Must also be capable to learn computer applications in a quick and efficient manner
Performing primary system administration for servers or applications (support, requirements gathering, security, analysis, design, implementation, maintenance, backups, troubleshooting, etc.)
Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost
Intermediate project Management experience with the ability to lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with IT project management standards and in accordance with service level agreements at agreed upon budgets
Design, develop, enhance, support and maintain Standard and Ad-hoc reports
Design, develop and maintain new and/or existing applications across multiple platforms (i.e. Mobi, SQL, VB.net, C#, etc.)
Provide routine desktop support, including installation, break/fix, general troubleshooting and client support
Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions
Ability to effectively and clearly document steps/code changes
Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users
Occasionally may be responsible for providing frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment
Occasional travel will be required (two to three times per year or less as needed)
Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.)
Ability to provide on-call support 24/7
Candidate must be knowledgeable in applications support and development
Candidate must be knowledgeable in Mobi, SQL, VB.net, C#, etc
Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination
Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment
Establish highly credible relationship with customers and team members
Manage competing requirements

218

IT Analyst Resume Examples & Samples

Demonstrates basic understanding and support of Technology systems. Awareness of measures of success with business as related to Technology projects
Assists in maintaining reports for publishing on regular basis
Provides administrative support to the team
Participates in working sessions
Follows simple procedures documentation. Other tasks include incident management, including documentation and management escalation
1 or more years of experience in Information Technology Systems, Transportation/Intermodal Operations or Logistics
3 or more years of experience in Information Systems, Transportation/Intermodal Operations or Logistics
4 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics
Problem Solving, Documentation Skills, Written and Verbal Communication Skills
Interpersonal skills to build good working relationships
Demonstrate academic achievement and proven track record of performance excellence both in and outside of the classroom
Knowledge of business processes
Analytical skills including process, design, data relationship and gap analysis

219

IT Analyst Resume Examples & Samples

Gathering functional requirement for application development /enhancement etc. and advising on the final requirements specification
Ensuring the right level of functional knowledge in the technical team
Providing recommendations to the business on solutions, taking into account cross-functional impact
Reviewing and approving UAT scenarios and training materials
Delivering training on new processes and solutions for the business
The ideal candidate will have 1-3 years of experience in a similar role performing requirements analysis with extensive business interaction
It is a necessity with some knowledge of IT systems, however formal IT education is not a must
You have a strong process oriented approach to work and excellent attention to detail together with an analytical mindset
Experience with Quality Center & TFS is an advantage

220

IT Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Math, Business, or related degree (preferred)
Experience designing, developing, testing, implementing, integrating, and supporting applications (desktop, web applications, and web services) is required
2 years of hands-on experience with development is preferred
2 years of hands-on experience with relational databases (SQL Server, Oracle, ...) is preferred
Strong all around development and technical skills
Ability to quickly learn new technologies and application domains. Knowledge of financial applications and energy concepts is a plus but not required
Solid experience in all areas of the Microsoft .NET development platform and other Microsoft technologies is a plus but not required. Knowledge areas include

221

IT Analyst Resume Examples & Samples

Minimum of 5 years of experience supporting IT infrastructures including servers, networks, storage systems, desktops and laptops
Bachelor’s degree with an accredited college in Information Technology, Computer Science or related field; 13 years of experience can be substituted for a 4 year degree
Experience with provisioning virtual machines using VMware ESXi5.x and 6.x
Experience using a Helpdesk system – BMC Remedy is a plus
Basic knowledge Virtualization technology - Microsoft Hyper-V, VMware ESXi platform
Basic knowledge of networking - VLANs, subnets, firewall
Basic knowledge of Storage Area Network (SAN) or any centralized storage systems
Basic knowledge of Microsoft Active Directory Domain services including Group Policy Management

222

IT Analyst Resume Examples & Samples

Experience administering, and supporting Quest, Appetize, or ByPass Lane POS systems, Client Server and Stand Alone applications
Competence with Microsoft Office including Word, PowerPoint, Excel and Project
Training for Aramark applications can be provided
Experience in technical problem resolution, integration, support and training. 2 Year technical degree is desired but not required
Experience with Micros POS systems is desired
Candidate should possess experience with Windows 7, TCP/IP, and Web and Network LAN based systems
Good working knowledge of PC Hardware and related peripheral integration required
Experience in supporting a large (greater than 20) user base is required
Past experience with application support and installation is desired

223

IT Analyst Resume Examples & Samples

Learn the home building business enabling the candidate to engage in value-added solutions
Facilitate periodic meetings needed to identify business needs, data requirements and objectives
Document detailed business requirements and work closely with the business to address data and reporting needs
Write detailed description of user needs, program functions and steps required to implement, develop and/or modify ETL packages and reporting solutions
Conduct periodic end user sessions that identify process or system improvements, data needs for reporting, problem resolution and other IT related activities
Attend training to hone BI development skills including SSIS development, SSRS, Power BI, and Power Shell scripting
Effectively manage project tasks and deliverables deploying various reporting solutions delivered from our BI platform
Work and resolve all reported end user problem tickets on a daily basis in coordination with the Help Desk staff
Meet or exceed Service Level Agreements and standards defined by the business and IT
Develop and maintain all end user system documentation and training material
Utilize pre-defined system standards and best practices
Perform System Administration functions for all related business applications
Complete testing of all new system deliverables and comply with change management practices throughout the SDLC process
Monitor compliance with corporate policies and procedures for all projects

224

IT Analyst Resume Examples & Samples

AD Administration – AD user configuration, monitoring, and provisioning
Altiris – Software and patching deployment, asset management and reporting, PC and laptop imaging
Microsoft Exchange – Client configuration, deployment, and troubleshooting, distribution list and mailbox support
Desktop Support –Managing MS Windows, Macintosh desktop estate, laptop hard disk encryption, supporting MS Office and financial applications
Mobile Device Support – Managing Blackberry, Apple and Android devices through Mobile Device Management
File and Print Server Management – creating and maintaining security groups and configuring print queues, supporting desktop printers, MFP’s
Phone Provisioning -Cisco desktop phone deployment and 1st line troubleshooting
Excellent working knowledge of Active Directory, computer/user account admin, group permissions, GPO. Email support in terms of client configuration, management of distribution lists, mailbox set-up
Excellent desktop skills, application installation/troubleshooting, hardware configuration/ troubleshooting
Demonstrate customer focused approach to working and show a ‘can do’ attitude
Deliver tasks and projects on time and in budget
Demonstrate good verbal and written communications skills
Desirable - Computer subject based degree desirable or ICT College qualification
Microsoft vocational qualification such as MCIPT/MCSA/MCSE an advantage

225

IT Analyst Resume Examples & Samples

System engineering: gather, analyze, and document requirements
Project administration, analysis, reporting and tracking
4-year degree in Computer Science (or related curriculum) and 2-4 years of IT/Engineering experience. Requires 2+ years experience in either systems/software development or in an IT infrastructure capacity (e.g.,database, web-base, desk-top support, distributed computing, application development). Knowledge of specialized languages, particular infrastructure / mobilization capabilities, or an equivalent combination of work experience and education
Knowledge of MS Excel developing macros, linking data sets, and illustrating the data via charts
Applicants selected for employment will be subject to a federal background investigation and must meet additional eligibility requirements for access to classified information or materials. TS/SCI/Poly required
Experience working on application projects or similar experience in a particular infrastructure discipline (e.g., database, web-base, distributed computing, desk-top support, application development)
Business Analysis skills (e.g., conducts user interviews, captures system requirements, assists with definition of system specifications and scope, analyzes requirements)
Knowledge of project management, requirements definition, development methodologies, and project planning controls used from project startup through closeout
Experience in utilizing multiple programming languages (e.g., JAVA script, JAVA, SharePoint, etc.) for application development or multiple infrastructure / mobilization solutions (e.g., Operation Technology and IT, MoVOIP, Video Conferencing)
1 - 2 years of SharePoint experience
Ability to think of out of the box
Optimistic, flexible, and diplomatic
Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person). Ability to write basic documents (may include email or memos). Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors)
Ability to effectively communicate with users and team members on technical and non-technical subjects
Ability to pursue opportunities that will build experience and skills within a project; willingness to respond to evolving demands or assignments as a project moves ahead toward delivery and closeout
A professional is expected to exhibit and demonstrate professional qualities including leadership, initiative, decisiveness, responsibility, thoroughness, diligence, and resourcefulness, throughout the course of all projects and assignments

226

IT Analyst Resume Examples & Samples

B.Sc in Computer Engineering, Computer Science or Information Technology and more than 8 years of experience OR M.Sc in Computer Engineering, Computer Science or Information Technology and 6 years of experience
Strong working and applicable knowledge of solutions, devices and industry trends
Extensive programming experience with the Visual Studio .NET development stack including C#, ASP.NET 3.x/4.x, Objective C, Java, HTML 5
Experience programming with Oracle/SQL server databases
Strong experience with agile development methodology & build process
Knowledge of oilfield terminology and business practices
Review and design methods
Software estimation
Process implementation and improvement
Community involvement
Mentoring (Software Engineer I and above)
Leadership (Software Engineer I and above)

227

IT Analyst Resume Examples & Samples

Strenghten collaboration between sales teams and IT service management
Single point of information for corporate sales CRM relevant functionalities such as accounts,tasks, leads, opportunities, appointments, etc
Help to increase higher success rate due to improved functionalities and transparency on sales performance
Implementation of a consistent Demand management methodology
Availability to evaluate business needs in the context of a global blueprint CRM solution
Estimation of efforts and feasibility of a demand
Business consulting in all CRM (IT) relevant topics (e.g. reporting)
In-depth analysis of established/proposed sales flows and business cycles and modelling them into end-to-end CRM-enabled processes and specifications
Track & drive the progress of the requirements through the whole lifecycle

228

IT Analyst Resume Examples & Samples

ANALYSIS. Participate in, and prepare, long- and short- range plans for data safeguarding strategy, including applications selection, systems development, systems maintenance, production activities, and necessary support resources. Identify, evaluate, support, and solve complex IT-related issues. Resolve escalated problems referred by team members. Develop a complete understanding of customer business processes and system needs, and how systems contribute to customers' process workflow. Identify and develop mitigations for potential system impacts across multiple systems. Identify business process effects across departments. Participate in analyzing current IT processes and standards
TECHNICAL TASKS. Supervise and provides highly complex technical design, implementation, maintenance, and system administration of IT systems and appliances related to safeguarding UF Health information assets. Apply technical skills needed to supervise and advise staff assignments effectively. Maintain tool proficiency and knowledge of newest features
PROJECT MANAGEMENT. Participate in departmental and enterprise IT project planning. Plan and coordinate IT projects, including schedules, executing and monitoring project tasks according to IT standards, managing expectations, and other related activities. Build, monitor, and adjust plans with minimal assistance. Apply advanced project management concepts and established procedures across multiple departments. Anticipate, understand, and act to mitigate potential impacts to the project or customers. Prioritize tasks according to departmental and enterprise strategic objectives
SUPPORT. Maintain day-to-day processes, such as investigating system and application failures or events, and maintain access controls systems with minimal adverse effects to customers and IT. Resolve issues timely and thoroughly. Coordinate and communicate with primary stakeholders. Determine root causes of issues and follow up on all matters. Seek, recommend, and implement opportunities for support process improvements. Guide customers to develop change control processes. Recommend opportunities for process improvement
SUPERVISION/STAFF MANAGEMENT. Provide day-to-day supervision, leadership, and mentoring of subordinate staff members in the course of daily business. Coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Plan and coordinate project schedules and related activities. Participate in planning and administration of departmental and project budgets. Resolve complex problems escalated by staff members. Resolve escalated problems referred by team members
MISCELLANEOUS. Perform miscellaneous tasks (as assigned). Engage in research and self-study for professional advancement. Communicate and interact with peers and customers. Produce documentation. Compose written materials (with verbal expression) in a clear and concise manner appropriate for intended audiences

229

IT Analyst Resume Examples & Samples

Works closely with users to understand needs and expectations
Interacting with key business stakeholders (EMEAAP, US)
Reviews processes or systems and research alternatives to in-house development
Provides maintenance support (business escalations, key issues/problems)
Creates procedures, production and maintenance of management reports/presentations
Conducts business process analysis/design, needs assessments and cost benefit analysis related to the impact on the business
Captures business needs, translating those needs into system requirements and clearly defining the scope of the solution
Gathers, consolidates and refines data to publish executive, operational, and management level reporting and analysis
Uses data mining techniques to interrogate diverse business systems to locate, relate and filter data to give valuable insight to efficiency and effectiveness of business practices
2-3 years' experience as an IT analyst, with multiple application platforms and solutions knowledge
Advanced experience using MS Office tools, including Project, Excel, PowerPoint, and MS Word
Intermediate skills with Visio and MS Project (or equivalent)
Role specific experience and technologies, preferred
LI-NH1

230

IT Analyst Resume Examples & Samples

Serve as a liaison between the business community and the technical community working with IT technical analysts and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed
Produce high-level and detailed business models, business cases
Analyze, document, and test, program development, logic, process flows, and specifications
Work with a technical analyst and a development team to ensure they understand the specifications
Partner with internal stakeholders to plan, test, and implement all software changes to ensure that solutions conform to the desired quality standard
Follow testing standards, procedures, and guidelines, to ensure consistent testing procedures
Develop and document step-by-step test cases based on the software requirements elicited by business analysts and software developers
Follow prioritized test scenarios and execute according to plan
Partner with business partners to conduct user acceptance testing
Partner with distributed teams, outside vendors or offshore testing partners
Experience with Business Analysis

231

IT Analyst Resume Examples & Samples

IT Programming background
Understanding of IT operations and software development process
Understanding of Order-to-Cash and Procure-to-Pay business process
Retail Business Process
Agile-Scrum
Development or Configuration of system process to support Retail functionalities relevant to Finance, Merchandising, Supply Chain etc
Proactively work to improve business operations by innovating and developing enhanced User-Experience or Operational Devices ‘Internet of Things&#8217
Production Change Release
Batch Processes
Audit Support

232

IT Analyst Resume Examples & Samples

Support the Credit Unions local area and wide area network hardware and software to ensure that systems, PC’s, servers, and all peripheral products are operational
Setup and maintain all new PCs, servers and peripheral equipment for the credit union. Keep all equipment updated with current release and enhancements
Research and diagnose computer hardware and software problems within the credit union’s infrastructure; troubleshoot, document, test, and provide solutions
Update and maintain backup procedures that sustain the integrity and security of the credit unions technology infrastructure
Perform updates and backups of Domain Controllers to ensure that staff has proper access to the credit union network
Maintain an inventory list of all software and hardware owned and maintained in the credit union at all locations
Work to maintain the credit union firewalls that are managed by the firewall group
Run all necessary reports using Excel, Word, or SQL Reporting Services
Take part in maintaining the MS Money and Quicken downloads. This includes keeping track of all updates and answering any member problems or questions
Maintain the optical system and NAS servers that hold the scanned credit union documents. Install all updates and keep server software updated
Assist in loading all service packs and action tickets as they become available to keep the system current and running properly
Any other projects or tasks assigned
Ability to install hardware (Lift 50 pounds, Kneel, etc.)
Proficient with the installation, trouble shooting, and updating of Computer hardware and software
Proficient with MS Word, MS Excel
Experience or knowledge of SQL is a plus
Experience or knowledge of Network Addressed Storage is a plus
Knowledge of the Credit Union industry is a plus
Knowledge of Disaster Recovery methodology is a plus

233

IT Analyst Resume Examples & Samples

Systems Operation and Maintenance
Bachelor's Degree in biological, laboratory or computer sciences or equivalent IT certification(s)
Basic knowledge of system development methodology, project management, system architecture an analytical/problem solving skills
Must be able to balance high quality standards with schedule pressures and demanding environment
Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented

234

IT Analyst Resume Examples & Samples

Perform monitoring, maintenance and optimization of systems components for the Warehouse Management System (VAX/VMS) and the various controls systems (C#/.Net)
Perform all software development activities required to deliver new system capabilities and enhancements as requested by Distribution operations leaders
Participate in 24x7 on-call support for level 2-3 incidents within the Distribution Controls team
Bachelor’s Degree OR 4 years' work experience with IT Application Development
Experience working with machine controls systems
Knowledge of Control Systems and Machine Controls concepts
Experience with the C, C# or VB.NET programming languages
Knowledge of VMS operating system including ability to maintain Digital Command Language (DCL) scripts, DECForms, DECMessageQueue and Code Management Systems (CMS)
Microsoft development experience with Visual Studio, Team Foundation Server (TFS), Windows Communication Foundation (WCF), Windows Presentation Foundation (WPF) and the core parts of the .Net class libraries and writing Windows Services
Knowledge of relational databases and the architecture of such databases, experience with DEC RDB and Microsoft SQL Server is a plus
Understanding of networking technologies and tools sets related to TCP/IP and DECNET
Demonstrated leadership skills and a great attitude
High learning agility and risk taking
Excellent communication skills (verbal and written) with all levels of employees
Goal/results oriented; works with urgency and a high degree of personal accountability
Manages well through ambiguity
Customer / business focus

235

IT Analyst Resume Examples & Samples

Develop and maintain the Disaster Recovery (DR) strategy as a component architect
Develop and maintain DR policies, standards and procedures
Develop and maintain templates needed for DR activities
Develop content structure and guidelines for DR document repository
Develop and refine KPI’s needed to measure performance of DR activities
Provide expertise to various application and infrastructure groups for DR capabilities
Recommend recovery strategies and options, and assist with the implementation of recovery solutions
Provide support throughout software development lifecycle to guide teams in regards to DR
Provides the technical support for disaster recovery testing and the actual recovery in the event of a disaster
Provide administrative ownership of all DR related tools
Consult with DR analysts, application and infrastructure teams to resolve complex DR process and/or technology issues
Constantly seeking new and improved processes and technology to ensure confident recoveries and efficient and effective methods

236

IT Analyst Resume Examples & Samples

Provide application analysis, on-going development and support of the trading system and all lines of business activity
Update existing Perl, Shell, Python, and Java
Contribute to successful completion of project deliverables
Provide solutions or recommendations to technical issues
Respect deadlines and communicate progress to the business and technology management team
Requirements Analysis-Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as information requirements
Possesses an University Degree or College Diploma in applied technologies 3 plus years of systems analysis and programming experience
Advanced knowledge of Unix shell scripting and Perl scripting, Java, comfortable in Unix environment
Possess a university degree/college diploma in applied technologies – experience in systems analysis and programming
Demonstrate advanced understanding of the Software Development Life Cycle (SDLC), Quality Assurance requirements and software development control and release procedures
Nice to have knowledge – MQ Series, RDBMS
Knowledge and experience with Trading and Securities Finance applications (like equity trading, securities lending and Repo) or completion of Canadian Securities Course is an asset
Bilingualism both spoken and written (English and French) is an asset

237

IT Analyst Resume Examples & Samples

IT Requirements Development: facilitates business need workshops to analyse, define and prioritise IT requirements, challenging thinking and agreeing outcomes to ensure robust functional and non-functional requirements development and approval
IT Requirements Management: Defines and manages the documentation of IT requirements (including requirements catalogues and traceability matrices)
Solution Assessment & Validation: Understands and articulates the effect of proposed IT solutions, creating accurate and detailed system flows and customer journeys
Structure Approach: Defines IT analysis approach, applies project best practice throughout the life cycle with supporting documentation and tools, promoting equivalent behaviour across the team
System Triage: investigates system defects against approved design and facilitates resolution on behalf of Testing
Implementation: documents and performs IT schedule of events (SOE) in support of project implementation
Knowledge Sharing: works closely with service introduction on new system changes to production, providing knowledge articles and lessons learned during testing and implementation
Stakeholder Management: Engages a variety of stakeholders across business/product areas, IT and relevant suppliers
People & Self Development: Builds and maintains effective working and influencing relationship with appropriate colleagues to share knowledge and best practice. Takes responsibility for self development and that of any direct reports, actively seeking and providing feedback and responding accordingly
Risk: Owns resolution of system analysis issues, identifying and managing mitigating actions against design risks as directed by the Senior IT Analyst
Group Values: Demonstrates Sainsbury’s Bank values and behaviour and encourages this in team members

238

IT Analyst Resume Examples & Samples

36 months experience in a data science field
Advanced data analytic programming skills
Advanced data retrieval skills
Able to communicate well and build rapport quickly with students, faculty and staff
Professional training and writing skills
Ability to determine the business rules that are associated a given set of data
Must be able to read and interpret policy as well as State and Federal regulations
Able to effectively evaluate projects/programs and produce comprehensive reports
Must be able to supervise staff and communicate directions and expectations effectively

239

IT Analyst Resume Examples & Samples

Maintains day-to-day operational needs of the ServiceNow platform, including system delivered functionality, customized/configured applications and preferences, and custom-developed applications
Plans, tests, and implements system upgrades, integrations, and new/changed functionality
Creates business rules, client scripts, UI scripts, Script includes (using JavaScript), and Access Control Lists (ACLs)
Uses appropriate technologies and tools outside of the ServiceNow platform to develop integrations in collaboration with other system owners
Organizes work, prioritizes tasks, and manages demands individually or for project teams across multiple projects and other work requirements
Works in concert with other areas of Information Technology to ensure integrity, security, and validity of new and existing systems. Serves as a liaison between IT and the user community, including end-user training on the use and maintenance of applications
Monitors and evaluates the performance of systems. Works closely with internal team members, customers, and vendors on development issues, application tuning, implementation planning and execution, and problem resolution
Collaborates with other staff or contract employees as related to specific project work. Maintains application documentation and checklists. Participates in disaster recovery planning
Ability to communicate technical information in a meaningful way to non-technical people
Ability to prioritize customer service and positive user experience
Ability to understand and contribute to the development of organizational business, technical, and workflow processes

240

IT Analyst Resume Examples & Samples

0-24 months database creation and management experience
Ability to speak, read and write clear, concise English
Detail oriented for accuracy of data and information
Highly organized and able to handle multiple projects and deadlines
Able to produce reports and complete work within deadlines
Strong initiative to solve problems
Able to work well with interdepartmental teams and initiatives
General office skills such as multi-line phone, copying, filing, faxing, and mail
Familiar with Linux, Windows and Apple systems
Proficient in website development
Advanced database management skills
Must be able to perform basic data analysis
Composition and proofreading skills

241

IT Analyst Resume Examples & Samples

Knowledge of information security principles, including risk assessment and management, threat and vulnerability management, incident response, and identity and access management
Experience in developing, documenting and maintaining security procedures
Knowledge of network infrastructure, including routers, switches, firewall, and associated network protocols and concepts
Working technical knowledge of current systems' software, protocols and standards

242

IT Analyst Resume Examples & Samples

Competent to perform all development, integration and system administration assignments without close supervision
Provide project management, systems, and/or system administration leadership, guidance, and assistance to other team members
Work on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls
Work independently on complex projects that span multiple infrastructure components
Develop major infrastructure architectures released based on requirements gathered from system customers
Perform integrated testing and acceptance of infrastructure components to ensure timely, quality results
Fully knowledgeable of programming languages appropriate to the platform supported, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems
Assist customers with documentation, training and usability efforts
Relevant degree, technical certification or equivalent experience
Extensive relevant experience and knowledge should include: Cisco ACI, NxOS and IOS, other SDN products, Tiered Domains, QoS, data center network design, cloud infrastructure design and management, OSPF, BGP, VLAN Trunking
Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Ability to work independently and manage one’s time as well as well as being a collaborative team member
Ability to identify, interpret and evaluate system and network requirements
Ability to troubleshoot issues and make system changes as needed to resolve issue
Ability to respond to demanding project delivery dates
Ability to adjust rapidly to changing project requirements
Strong applied ITIL skills

243

IT Analyst Resume Examples & Samples

Experience working in banking, a consulting firm or strategy team a key requirement
Experience in developing written high quality documents and communications
Previous consulting experience and capabilities is an asset
Able to analyze data to uncover root causes of issues
Very strong analytical thinking abilities
Strong strategic mindset and creative abilities - imagine the future
Able to develop PowerPoint presentations that convey a powerful yet concise story
Excellent knowledge of Excel
Experience/knowledge of process improvement tools/techniques an asset
Six Sigma Yellow/Green belt an asset
Open to new ideas and approaches to achieve goals

244

IT Analyst Resume Examples & Samples

Accountability for the successful delivery of all new Sharepoint Application Development projects
Assessing customer demand and deliver estimates and quotes for new engagements
Planning, selecting and scheduling work across internal and external development teams
Implementing continuous improvement to deliver services better, faster and with more value
Overseeing agile development and devops processes and ensuring good practices are embedded and followed across build teams
Enforcing the IT model and ensuring security and compliance considerations are effectively handled
Leading innovation and POC initiatives to address unmet customer needs
Supporting Credo and other community and internal initiatives
Strong affinity with IT and Software development
Experience in (Digital) Software Development is a plus
Experience in Agile/Scrum is a plus
Proven ability to influence others at all levels of the organisation
Experience in defining, shaping and leading projects to successful conclusions

245

IT Analyst Resume Examples & Samples

Salesforce Administrator or Developer Experience
Salesforce Data Object Expertise
Salesforce utilities (e.g. DataLoader, Workbench, etc.)
Salesforce Marketing Cloud Experience
SOQL
APEX
VisualForce/Lightning
C#/.Net
Bachelor’s Degree or 4+ years' experience in an Information Technology position developing and/or integrating applications
Bachelor's degree in a technology-related field preferred
Salesforce Administrator or Developer experience
Salesforce Data Object expertise
Minimum 3 years application development / integration experience
SAP data integration experience
Experience working in an Agile environment and on an Agile work team
High learning agility and problem solving; smart risk-taking
Track record of succeeding in a fast-paced environment; successfully navigates change
Excellent communication skills (verbal and written) with all levels of employees and with on and off shore support
Excellent analytic skills
Results focused and works with a high degree of self-direction
Works with urgency and a high degree of personal accountability
Collaborates well and builds effective relationships and partnerships

246

IT Analyst Resume Examples & Samples

Microsoft office (Excel, Word, PowerPoint)
Microsoft Project (Basic) advantage
English Language
SQL (Toad, Oracle Browser, etc)
OPM-OF Database schema structure knowledge
Reporting tools (Discoverer, Cognos, Enterprise, …)
Knowledge of computer hardware & software, desktop & server operating systems, tools & utilities

247

IT Analyst Resume Examples & Samples

Designs complex application systems
Prepares specifications and implementation schedules
Implement applications
Provides maintenance support
Creates standards, policies, processes and procedures, oversight of management tools and systems, production and maintenance of management reports
Defines business needs, translating those needs into system requirements and clearly defining the scope of the solution
LI-DD1

248

IT Analyst Resume Examples & Samples

Oversee day-to-day operations of the AD DS environment
Assist with defining/maintaining architecture and standards of the AD DS environment
Maintain service levels
Oversee day-to-day operations of the AD DS automation products and services
Define and document support processes and procedures
Provide supplemental support for technologies assigned to the Security Technology Services team
Provide Level III support escalation
Experience with LDAP integration and/or LDAP administration
Bachelor’s Degree in Computer Science or Management Information Systems
Five (5)+ years of experience implementing & supporting enterprise Identity Management solutions for an enterprise LDS infrastructure (~100,000+ active users)
Three (3)+ years of technical project management experience
Active Directory 2008/2008r2/2012/2012r2, Kerberos, group policy, and DFSR
Azure and/or Office365
Experience scripting system administration tasks in Powershell or vbscript
Two (2)+ years of experience working in one of the following areas: Application Security; PKI and Authentication; Identity and Access Management; or Data Privacy and Security
Strong understanding of network architecture
Industry-adopted security certification (e.g. CISSP)
Knowledge and experience administering Microsoft Windows Server Operating Systems and Linux Operating Systems
One (1)+ years of experience with Microsoft .Net programming
Language skills: Fluent in English (both verbal and written communications)

249

IT Analyst Resume Examples & Samples

IT Requirements Development: facilitates business need workshops to capture, analyse, define and prioritise IT requirements, challenging thinking and agreeing outcomes to ensure robust functional and non-functional requirements development and approval
Demonstrate an ability to think and reason logically
Exceptional communication skills - ability to communicate effectively with anyone in any environment, e.g. able to translate complex / technical issues to meet the audience's competency level

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IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

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IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

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IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

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IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

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IT Analyst Resume Examples & Samples

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IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

IT Analyst Resume Examples & Samples

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