IT Helpdesk Support Resume Samples
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IT Helpdesk Support Resume Samples
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JO
J O'Kon
Jeanette
O'Kon
70111 Deckow Manors
New York
NY
+1 (555) 233 7663
70111 Deckow Manors
New York
NY
Phone
p
+1 (555) 233 7663
Experience
Experience
Los Angeles, CA
IT Helpdesk Support
Los Angeles, CA
Fritsch and Sons
Los Angeles, CA
IT Helpdesk Support
- Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support tools
- Provide remote support to all our Internal Employees (Working on site or remotely)
- Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
- Assist and troubleshoot mobile device management
- Work as a team with Helpdesk, Operations and Network Administrators
- Manage desktop protection utilities and provide immediate response to outbreaks and new security updates
- Provide remote IT support to all our Internal Employees (who are working onsite or remotely)
Phoenix, AZ
IT Helpdesk Support Technician
Phoenix, AZ
Welch Group
Phoenix, AZ
IT Helpdesk Support Technician
- Create and maintain network documentation
- Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
- Working knowledge of fundamental operations of relevant software and hardware
- Perform onsite/remote service calls at our Head Office and Warehouse
- Virtual Machine and SAN management
- Basic knowledge of networking / IP addressing
- Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
present
Dallas, TX
IT / Helpdesk Support Technician
Dallas, TX
Schowalter LLC
present
Dallas, TX
IT / Helpdesk Support Technician
present
- General network troubleshooting
- Strong Network & PC/Mac knowledge
- Network printer installation
- Software troubleshooting and configuration
- Fielding/Closing internal IT Help Desk tickets
- Windows and Mac server environment troubleshooting
- Various other IT specific tasks
Education
Education
Associate’s Degree in Computer Science
Associate’s Degree in Computer Science
California State University, Northridge
Associate’s Degree in Computer Science
Skills
Skills
- Ability to deliver quality customer service through both phone and face to face interactions
- Ability to manage multiple projects/tasks at once
- Ability to diagnose and resolve hardware and software problems
- Solid understanding of mobile devices and operating systems (iOS, Android, Windows)
- Excellent follow through and communication skills taking ownership of problems
- Great service attitude even under pressure
- Experience using a ticketing system and providing excellent service delivery
- Previous experience integrating Apple PCs into a Windows server environment
- Familiarity with computer technology will be added advantage
- Superior skills in both written and verbal communication - English & Mandarin / Cantonese
7 IT Helpdesk Support resume templates
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1
IT Helpdesk Support Resume Examples & Samples
- High school education or higher
- Typically requires 0 - 2 years general experience, or equivalent combination of experience and college level education
- Fresh grads of Diploma/ Degree are encouraged to apply
- Superior skills in both written and verbal communication - English & Mandarin / Cantonese
- Experience in customer facing role and remote support
- Familiarity with computer technology will be added advantage
2
IT Helpdesk Support Resume Examples & Samples
- MAC OSX
- PC, Laptops and Mobile devices
- Active Roles and Active Directory
3
IT Helpdesk Support Technician Resume Examples & Samples
- Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
- Experience with MS Office 2007 - 2013 & Windows 7 - 10
- Apple iOS/iPad/iPhone experience an advantage
- Basic knowledge of networking / IP addressing
4
IT Helpdesk Support Resume Examples & Samples
- Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support tools
- Submit time weekly
- Ensure consistent high quality communication on calls are provided to customers
- Be a positive contributor to the work environment
- Perform the analyst role in the Call Center taking calls or Chat intake 4 - 8 hours a week
- Attend training sessions when necessary
- Have flexibility with your start and end time ( M-Sun)
5
IT Helpdesk Support Resume Examples & Samples
- Build Image and install new computer systems from Apple and Dell
- Manage Tier 1 Active Directory navigation
- Manage VoIP and voicemail Administration
- Troubleshoot remote users by phone and remote software tools
- Responsible for meeting room and Audio Visual support
- Assist and troubleshoot mobile device management
- Some office facilities/admin functions might be required
- 1 year minimum of HelpDesk experience - 3 years preferred
- Ability to deliver quality customer service through both phone and face to face interactions
- Excellent follow through and communication skills taking ownership of problems
- Great service attitude even under pressure
- Experience using a ticketing system and providing excellent service delivery
- Ability to manage multiple projects/tasks at once
- Ability to diagnose and resolve hardware and software problems
- Solid knowledge of PC Operating Systems (Both Windows 7, MAC OSX required)
- Previous experience integrating Apple PCs into a Windows server environment
- Solid understanding of mobile devices and operating systems (iOS, Android, Windows)
- Understanding of LAN design, network protocols, client configuration, IP addressing and remote connectivity
- Active participant in team projects and contribution; work well independently or in groups
6
IT Helpdesk Support Resume Examples & Samples
- When needed, act as a Business Services Liaison between WellMed and United
- BSL responsibilities will include daily update of tickets
- Telephony and network support
- WellMed Information Gathering as needed by United technicians
- Customer confirmation prior to ticket resolution
- Clinical assistance with submitting requests as needed
- 1+ year of experience with PC operating systems including Windows NT, 2000, XP and Windows 7
- 1+ year of Technology Support experience
- 6+ months of customer service experience
- Previous experience in a technical call center or IT Service Desk environment
- Knowledge of telephony, technologies and applications including customer relationship management software, workforce management software, quality monitoring systems, ACD reporting, interactive voice response systems, and web-based and chat customer service applications
- Experience as a call center analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Outlook and especially telecommuter configurations and security
- Proficiency with creating tickets in the ServiceNow ticketing system and Bomgar
- UnitedHealth Group or subsidiary work experience
- Bachelor's Degree (or higher)
7
Home Office IT Helpdesk Support Services Resume Examples & Samples
- 1 + years of technology support services experience; network, system, and application support experience
- Minimum of a Bachelor’s Degree in Computer Science, Business or related field preferred and/or equivalent experience and background in business and computer applications support
- A+ certification or equivalent experience
- Strong interpersonal and customer services skills
- Strong troubleshooting and problem solving skills
- Flexible and adaptable (some evening and weekend hours)
- Microsoft technologies – Office 2013 and 365 suites, Exchange 2010, Windows 7, Windows 8.1 and Windows 10, and deployment of these technologies
- Windows Server Update Service (WSUS)
- Basic TCP/IP and LAN/WAN (HP switch administration experience helpful)
- Mobile devices: Android, iOS
- Terminal Services
- Citrix Metaframe
- Adobe Acrobat
- Java troubleshooting experience as it relates to the Oracle Financial and HR systems
- File sharing in Microsoft server environment and knowledge of security and permissions to properly deploy shares
- Network printer deployment
- Experience troubleshooting issues with Internet Explorer 11 as it relates to compatibility view, SmartScreen filter, ActiveX filtering, etc. · Metropolis call accounting system
- ActiveVoice office voicemail system
- Microsoft Hyper-V virtualization
- Manage engine service desk ticket-tracking system (helpful)
- Xerox, HP and Konica Minolta multi-function devices and printers
8
IT Helpdesk Support Resume Examples & Samples
- Provide first and second level of support on field IT technical problems
- Diagnose and resolve incidents including PCs, laptops, printers, network equipment, and applications
- Resolve field support calls
- Document all service/problems issues in ServiceNow ticketing software
- Associate’s degree in IT related field or equivalent work experience
- Prior experience working in a call center environment
- Proficiency in MS Office ServiceNow and Bomgar software
- Proficiency in working with Windows and UNIX OS
- Experience working with PCs, Thin Clients, Routers and Modems
- Must be highly organized and detail oriented
- Friendly with outstanding customer service skills
- Ability to use independent judgment in decision making
- Bilingual English and Spanish preferred
- Previous POS experience preferred
9
IT Helpdesk Support With English Polish Resume Examples & Samples
- Advanced knowledge of English both spoken and written
- Advanced knowledge of additional language both spoken and written (Polish/German/French/Dutch/Finnish/Swedish/Norweigan/Icelandic)
- You should like helping to solve problems for people and have good analytical and problem-solving skills
10
IT Helpdesk Support Technician Resume Examples & Samples
- Minimum five years of experience in IT, with hands-on experience in troubleshooting hardware and software solutions
- Experience as IT support technician for organizations of at least 500 end-users, operating multi-site, geographically disperse, and with a high percentage of mobile workforce
- Interfacing with multiple levels of an IT support organization, and with exposure to multiple levels of management on a daily basis
- In-depth experience for several years with Help Desk ticketing systems: intensive daily use, installation and upgrades, configuration for multiple support teams and ticket queues
- In-depth experience with installing and troubleshooting Microsoft Windows (XP, 7, 8), and Microsoft Office 2013
- Familiarity with remote support tools such as Microsoft’s Remote Desktop and SolarWinds’ DameWare, or similar (e.g. VNC, or Symantec’s pcAnywhere)
- Hands-on experience with Symantec Altiris IT Management Suite, Symantec Ghost Solution Suite, or equivalent
- Familiarity with Ethernet cabling, and with wireless networks in the enterprise
- Working knowledge of network technology, TCP/IP stack, and AD management
- Familiarity with computer encryption solutions like Symantec PGP Whole Disk Encryption or Dell Data Protection a plus
- In-depth experience with delivering support within the framework of a Support Level Agreement
- Familiarity with endpoint management suites. Experience with IBM Tivoli Endpoint Manager for Patch Management a big plus
- Familiarity with backup and restoration activities for computer systems and content (e.g. desktop backups to the network) a big plus
- Working knowledge of Microsoft Windows Server 2008 R2 or 2012 for routine administrative purposes (e.g. DHCP and print server maintenance, managing server-based support tools)
- Familiarity with ITIL best practices. ITIL V3 Foundation certification a plus
- Familiarity with SharePoint as user, and to assist people with basic troubleshooting for daily use a plus
- Strong enthusiasm for automation using Microsoft PowerShell, Ruby, or other scripting languages a plus
- Familiarity with working with a Linux distribution a plus
- Advanced customer service skills and ability to train end-users on-the-job a must
- Must be a strong team player, with the ability to manage multiple critical issues concurrently, while remaining focused on systems’ production deadlines
11
IT Helpdesk Support Technician Resume Examples & Samples
- Monitors and answers the TAC phone line and email. Work with users to solve problems within service level objectives
- Work with other support personnel to resolve problems not resolved at the help desk level within service level objectives
- Backup other positions within the department like Operations, computer hardware support and deployment
- Train and learn all new systems as they are put into production to provide support
- Assist in the analysis, design, and documentation as required to support the development, enhancement, and maintenance of the Company’s systems/applications
- Responsible for gathering business requirements, design, implementing and documentation of technical solutions according to approved standards/procedures
- Participate in the development of training materials
- Assist in the training of software/business applications
- 2+ years’ customer service experience in an IT support role
- 1+ years’ setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 7, 8,10)
- Ability to provide system level support for computer system/business applications. Specialized knowledge within area of responsibility
- Excellent customer service and credibility skills
- Ability to handle a heavy workload in a complex, demanding, and rapidly changing environment
- IOS device support (iPhone, iPad)
- Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Knowledge of Active Directory concepts and administration
- Must be physically able to lift up to 30 pounds
- Experience working in a structured, process-driven environment
- Previous experience in the Mortgage Banking industry
- Experience supporting Outlook in a Microsoft Exchange environment
- Experience supporting a variety of WiFi-enabled devices
- Experience supporting remote users (home or branch office)
- Experience with scripting languages (PowerShell, VBScript)
- Associate’s degree in Computer Information Systems or equivalent experience
- Microsoft Certified Professional preferred (but not required)
12
IT Helpdesk Support Resume Examples & Samples
- Provide direct customer service and technical support to users as required via phone, e-mail, and in person
- Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing
- Must have good organizational skills and be able to work independently
- Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
- Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades
- Familiarity and expertise in various operating systems (Windows 7/8/10)
- Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software
- Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
- Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc
- Able to lift 50 lbs. occasionally
- Able to walk half a mile to a mile daily and climb stairs
- Participate in IT On call rotation
- Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)
- Experience installing software, patches, updates on Desktops, Laptops
- Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems
13
IT Helpdesk Support Technician Resume Examples & Samples
- Diploma or Degree in Information Technology or equivalent qualification
- Technical competency and problem solving skills
- Strong knowledge of Microsoft Windows (7/8/10/Server) and Microsoft Office (2010/13/16)
- Passion for Computing and Technology
- Ability to work autonomously as well as within a team
- Understanding of Network Technologies (Switches, VLANs, Routers, Firewalls)
- Excellent multitasking and time management skills with the ability to meet deadlines
- Strong research and troubleshooting techniques
- Able to prioritise your workload
- Act as the first point of contact for IT Support issues
- Perform onsite/remote service calls at our Head Office and Warehouse
- Take ownership of support tickets ensuring requests are logged and resolved in a timely manner
- Troubleshoot and resolve technical support requests
- Willing to learn new technologies
- Train staff in the use of hardware/software
- Co-ordinate and implement system administration
- Create and maintain network documentation
- Virtual Machine and SAN management
- Plan and implement Software and Hardware roll outs
14
IT Helpdesk Support Resume Examples & Samples
- Provide first level helpdesk support, log all calls using internal Helpdesk application; troubleshooting of hardware and software issues
- Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points and patching cables
- Logging both internal and external customers hardware, software and all IT issues
- Installation and configuration of hardware and software to Brose standard using internal deployment software
- Administration of desktop computers, notebooks, printers/photocopiers and telephony
- Administrating and maintaining user accounts using windows Active Directory
- Support mobile working users across a number of platforms, including iOS, MobileIron and SecOVID for remote access
15
IT / Helpdesk Support Technician Resume Examples & Samples
- Fielding/Closing internal IT Help Desk tickets
- Windows and Mac server environment troubleshooting
- Helpdesk support
- Various other IT specific tasks
- Some international and domestic travel required
- BS/BA/AA degree in Information Systems or other related field
- Basic knowledge of AD, DNS, DHCP
16
IT Helpdesk Support Resume Examples & Samples
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Maintain daily performance of computer systems
- Respond to email messages or tickets for customers seeking help
- Install, modify, and repair computer hardware and software
- Share and document work with team including Jr. members and customers
- Provide on-call/off hours support
- A minimum of 4 years’ experience with both Windows & Apple OSX systems
- A minimum of 2 years’ experience with system or server administration
- A minimum of 4 years’ experience with Active Directory
- Experience with System Management software (SCCM, JAMF, Puppet, etc)
- Experience with scripting (Powershell, VBscript, Bash)
17
Corporate IT Helpdesk Support Specialist Resume Examples & Samples
- Provide first level technical support for corporate associates via phone and/or onsite
- Provide first level support for the Englewood, CO location phone system
- Provide on-going support, maintenance and upgrade procedures for the laptop, desktop and mobile devices for corporate associates
- Assist with audio/visual needs for the Englewood, CO location conference rooms
- Utilize the support tracking application to communicate with corporate associates and qualify support issues from inception to resolution
- Utilize Active Directory and Group Policy Objects to manage network resources and keep the Active Directory up-to-date
- Assist with network infrastructure hardware at the corporate office (servers, switches, routers, cabling, printers)
- Partner with the technology infrastructure team to identify network/systems improvements and configurations
- Utilize remote support software for end-user support
- Assist with end-user training events, develop tutorials and training material
- Assist with technology inventory management and purchasing
- Document and maintain a support services knowledge database
- Liaison with third-party service providers to coordinate hardware replacements
- Participate in technology projects that may require research, QA, and recommendations
- Assist with remote support of the Lowe Enterprises corporate users as needed
- 3+ years of technology support services experience; network, system and application support experience
- Minimum of a Bachelor’s Degree in Computer Science, Business or related field preferred and/or equivalent experience and background in business and computer applications support
- A+ certification or equivalent experience
- Strong interpersonal and customer services skills
- Strong troubleshooting and problem solving skills
- Flexible and adaptable (some evening and weekend hours)
- Ability to prioritize
- Microsoft technologies – Office 2013 and 365 suites, Exchange 2010, Windows 7, Windows 8.1 and Windows 10, and deployment of these technologies
- Windows Server Update Service (WSUS)
- Basic TCP/IP and LAN/WAN (HP switch administration experience helpful)
- Mobile devices: Android, iOS
- Terminal Services
- Citrix Metaframe
- Adobe Acrobat
- Java troubleshooting experience as it relates to the Oracle Financial and HR systems
- File sharing in Microsoft server environment and knowledge of security and permissions to properly deploy shares
- Network printer deployment
- Experience troubleshooting issues with Internet Explorer 11 as it relates to compatibility view, SmartScreen filter, ActiveX filtering, etc. · Metropolis call accounting system
- ActiveVoice office voicemail system
- Microsoft Hyper-V virtualization
- Manage Engine Service Desk ticket-tracking system (helpful)
- Xerox, HP and Konica Minolta multi-function devices and printers
- MCSE certification
- Server operating systems: Windows Server 2008/2012
- Symantec Antivirus and Endpoint software experience
- WebSense (Internet filtering software) experience
- Telecommunications switch and system experience (NEC IPS 2000 is current phone switch)
18
IT Helpdesk Support Resume Examples & Samples
- Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers
- Arrange, deploy, and move desktop setups in order to accommodate new hire’s and user relocation
- Manage Active Directory domain user and computer accounts
- Manage inventory of software licenses and hardware assets
- Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues
- Responsible for daily support of the IT Lab, including cleanup, organization and consumables
- Manage desktop protection utilities and provide immediate response to outbreaks and new security updates
- Utilize desktop deployment utilities such as Windows Deployment Server
- Create documentation for standard operating procedures, one-off installations, and end user training
- Will gradually learn and assist with server maintenance and infrastructure support
- Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager
- Travel when needed to support remote offices (less that 5% of time)
- Must be able to lift up to 50 pounds
19
IT Helpdesk Support Representative Resume Examples & Samples
- Strong interpersonal, communication, and customer services skills with a true desire to help fellow employees and campus visitors
- Ability to calmly navigate users through complicated technical processes
- Proven ability to learn new technologies
- Firm time-management and initiative; ability to balance multiple tasks in a fast-paced environment
- Basic knowledge of PC hardware
- Experience in a University environment
- Associates Degree, Information Technology or related field
- Three years of relevant experience in a higher-education environment
20
Senior IT Helpdesk Support Specialist Resume Examples & Samples
- Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure
- Build and deploy various brands of personal computers with associated configurations
- Deploy and support VOIP phone hardware and software
- Maintain and enforce corporate hardware, software, and anti-virus policies
- Update online helpdesk ticketing system, to track progress and status
- Attend regular staff meetings to report on tasks
- Act as a resource for all employees in regards to technical questions, and training
- Minimum of 3 years' IT Helpdesk experience
- Ability to collaboratively work in a fast paced team environment, with a large customer base
- Must have proven pc support skills with experience in hardware, operating systems, printers, 3rd party software, email, and web technologies
- Must have experience providing desktop end-user support, experience supporting pc setup/configuration, and resolution of all IT Client Services requests, for local and remote employees
- Exerience providing technical support to end users in support of hardware, software, peripherals, and network infrastructure
- Possesses a strong knowledge of the Microsoft Windows Office Suite including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Project
- Outstanding customer service skills and rapport
- VOIP/Unified Communications knowledge a plus
