Application Production Support Resume Samples

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E Harber

Era

Harber

897 Reyna Throughway

Detroit

+1 (555) 911 9603

897 Reyna Throughway

Detroit

Phone

p +1 (555) 911 9603

Experience Experience

New York, NY

Application Production Support

New York, NY

Bernier Group

New York, NY

Application Production Support

Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
Diagnose SQL errors & Qlikview generated scripts
Responsible for Qlikview repository and catalog migrations between environments
Support existing Qlikview dashboards and BI Publisher reports
Liaise with vendor (Moody’s) for priority 1 support related issues
Diagnose connectivity issues relating to middleware across multiple database sources
Manage infrastructure and environment implementation across all IHC work streams

Los Angeles, CA

Application Production Support Manager

Los Angeles, CA

Ruecker, Gerhold and Wiegand

Los Angeles, CA

Application Production Support Manager

Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
Provide ongoing internal reporting of performance measures and service levels
Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
Manage and coordinate hot fix and maintenance releases
Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
Provide support to the business during day-to-day activities and ad-hoc requests

present

Chicago, IL

Senior Application Production Support Specialist

Chicago, IL

Spencer-Dickinson

present

Chicago, IL

Senior Application Production Support Specialist

present

Perform compliance and audit functions which includes meeting with auditors and presenting application functions and reports being audited
Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (both relational and VSAM for mainframe)
Analyze production issues to determine root cause and provides fix recommendations to the development team
Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
Create, develop, and track solutions to application errors reported
Note interruptions or bugs in operation and carry out mitigation / problem management

Education Education

Bachelor’s Degree in Computer Science

Loyola University Chicago

Bachelor’s Degree in Computer Science

Skills Skills

Excellent hands-on knowledge of Unix, Linux and Oracle environments
Strong ability to network and establish contacts throughout the organization
Good time management skills – ability to thrive in high pressure or tight schedule
Strong ability to research and find technical solutions via technical community collaboration
High caliber team player, self-starter and ability to work independently
Knowledge in US regulatory is a big
Attention to details
Good communication skills in English – verbal and written
Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
Ability to work with different teams to meet timely objectives

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12 Application Production Support resume templates

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Junior Application Production Support Specialist Resume Examples & Samples

Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
A Bachelor’s degree or equivalent experiences with major or minor in Computer Science or related field
A Minimum of three years experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as a intermediate level capacity
The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk

Senior Application Production Support Specialist Resume Examples & Samples

Have an good knowledge of the project lifecycle
Excellent working knowledge of the change, problem and release procedures used in the Group
Typical qualifications may include an undergraduate degree

Application Production Support Specialist Resume Examples & Samples

Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
Have a knowledge of the project lifecycle
Problem solving and resolution skills
Proven experience in an IT role
Strong working knowledge of the change, problem and release procedures used in the Group
Good knowledge of risk management, configuration management, and disaster recovery e.g. SIGMA / ITIL

Analyst, Application Production Support Resume Examples & Samples

Understanding all the database components, and their dependencies and integration processes (mainly Oracle databases and MS SQL Server to a lesser extent)
Responsible for Axiom application support
Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing, and software maintenance along with IT Infrastructure resources
Supporting new components developed by the Application Development teams, including but not limited to proposing solutions during the design and development phases, ensuring the quality of these components by performing code review and performance checking before production deployment, performing the installation in production environment, and trouble-shooting and correct bugs/issues (along with the developers and IT Infrastructure resources as needed)
Supporting business users, functional teams and technical data consumer users, such as providing database information, training users, helping the data search and mining needs, and troubleshooting database related issues for consumer applications
Following strictly the company’s rules and procedures to track issues diligently and make changes in production environment properly
Creating and maintaining knowledge base for the team, including general system architecture, application production supporting document, good practice, and coding standard and conventions
Bachelor degree in computer science or related fields
At least 3 years successful development with support work experience in database and ETL area
Excellent knowledge & practice on Oracle SQL and PL/SQL. Must be strong in database procedures maintenance
ETL Experience (Informatica preferred)
Familiar with CA AutoSys configuration and troubleshooting process
UNIX scripting knowledge
Understanding Waterfall development lifecycle and CMMi methodology
Axiom application knowledge is a plus
Financial / Banking industry experience is a plus

Application Production Support Resume Examples & Samples

Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
Responsible for the successful delivery of business intelligence availability via Qlikview to the IHC Risk and Finance business communities
Diagnose SQL errors & Qlikview generated scripts
Responsible for Qlikview repository and catalog migrations between environments
Support existing Qlikview dashboards and BI Publisher reports
Liaise with vendor (Moody’s) for priority 1 support related issues
Diagnose connectivity issues relating to middleware across multiple database sources
2 or more years of hands on business intelligence experience
2 or more years with hands on usage of at least one or more leading RDBMS e.g. Oracle, DB2, Sybase, Teradata or SQL Server
Exposure to Banking industry is a plus
High caliber team player, self-starter and ability to work independently
Strong ability to network and establish contacts throughout the organization
Good command of English - verbal and written communication skills: Be able to communicate with team mates, users and managers with ease. Ability to work in a multi-cultural environment
Strong ability to research and find technical solutions via technical community collaboration
Good time management skills – ability to thrive in high pressure or tight schedule
Familiarity with JavaScript & Unix scripting

Application Production Support Resume Examples & Samples

Experience managing end-to-end test and build environment
Database Administration skills ( Oracle )
Advanced SQL skills
Knowledge in US regulatory is a big plus
Proven knowledge and experience in Informatica ETL / DQ systems
Excellent hands-on knowledge of Unix, Linux and Oracle environments
Excellent communication skills
Hands on approach
Self-motivated, and result driven

Application Production Support Resume Examples & Samples

Supporting the production environment which involves solving issues as they appear
Being proactive with regards to catching problems before they negatively impact production
Highly visible within the business as production systems are the main focus
Troubleshooting as problems may arise that require a thorough analysis to locate and address the root cause
On - call as support calls are handled on a 24 hour basis
Perform complex conceptual analyses and work within multiple teams to accomplish the task
2+ years SQL Server experience
2+ years writing / debugging SQL code
Excellent communication skills are a must as working with users and co-workers includes any and all of the following; email, telephone, and instant messaging
Prior work experience within Web Development - C#/VB.NET experience
ITIL experience and process familiarity
Prior experience with SQL Server 2008 / 2012

Application Production Support Manager Resume Examples & Samples

Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction
Provide ongoing internal reporting of performance measures and service levels
Use project management best practices to support and guide staff project and maintenance related activities
Responsible for performance management of direct reports, career development and creation of development opportunities to meet the needs of direct report employees
Serve as a user experience advocate and the escalation point for application support issues
Provide accurate capital and expense forecasts, and will participate in the development of organizational strategies

Application Production Support Resume Examples & Samples

Expertise in Linux Skills
Thorough understanding of Pearl Coding
Experience/exposure with XML / JSON Web Services ( RESTful)
Ability to lead outage and issue management with urgency when these situation occur
Familiarity with Virtualization
Experience of Agile/Scrum software development
Internals of Linux, Docker containers will be a plus

VP, Application Production Support Resume Examples & Samples

Supervision and technical leadership to manage production support team on day to day basis to oversee SLA metrics
Drive Root Cause identification, preventive measures, tracking to implementation
Identify and drive opportunity for service improvement
Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
Drive and work closely with change, build and infra teams to improve application stability and future enhancements/upgrades
To provide on call support for any escalations/major incidents
Work closely with business and development partners to improve LPL service delivery
Refine existing monitoring processes and methods to improve issue detection; be able to identify patterns and anomalies that may affect stability, performance, or incorrect data
Develop measurement criteria and KPI and tools to monitor and drive continuous improvements
Work closely with client operational support teams to provide guidance on application support, respond to operational issues and develop tools to improve operational support capabilities
Communicate regularly with management on team, support and/or project status, escalate issues as needed
Bachelors or higher degree; qualifications in Computer Science or IT is preferred
At least 10 years of total IT experience including Application Support
Strong technical and troubleshooting skills in multiple technology domains
Enterprise/mid-sized software support or delivery experience required. Strong preference for support and delivery experience in the Financial Services industry
Should have strong leadership qualities and managed at least a team size of 20
ITIL background
Excellent analytical, and problem-solving skills
A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail
Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
Unwillingness to accept status quo and a passion for driving continuous improvement
Off-hour availability for production emergencies to oversee production fixes as needed
Ability and experience in managing customer expectations and drive consensus among team members

Senior Application Production Support Specialist Resume Examples & Samples

Provide production support for medium and highly complex applications
Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (both relational and VSAM for mainframe)
Prepare and coordinating communications to stakeholders
Create, develop, and track solutions to application errors reported
Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s
Perform compliance and audit functions which includes meeting with auditors and presenting application functions and reports being audited
Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field, or equivalent work experience
5 years Unix experience
Intermediate Level Unix expertise – navigation, scripting, command level
Sybase/Oracle databases (medium level expertise w/SQL)
Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
Knowledge of enterprise database concepts
Remedy or other ticketing system (ticket life cycle)
Autosys or other job scheduling system (Debugging failed job)
Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support
Support application releases
Web logic
Mortgage industry expertise – underwriting, finance, etc
Understanding of basic Network and Web/e-Commerce technologies is highly desirable

Senior Application Production Support Specialist Resume Examples & Samples

Study business processes in client or host unit and how they are automated
Examine business processes in unit to determine how they could be automated
Suggest best practices for smooth operation
Works with users of application that automates or executes their business processes
May be required to develop data extractions or develop reports from requests or requirements stated by clients
Use database, report writer, data mart, or specialized applications to generate reports or analyses
Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
May support application(s) in production
Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening
Note interruptions or bugs in operation and carry out mitigation / problem management
Will be tasked to deliver workflow for proactive monitoring
Track issues and report periodically to group charged with monitoring uptime and efficiency of production application
Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production
Will be assigned small projects for completion
Should be able to work in a matrixed environment
Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
Must be a very strong team player and should be able to work with little supervision
Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues
Good communication skills both verbal and writing with the ability to discuss issues with users
Experience in supporting all phases of SDLC
Experience supporting applications in a UNIX environment
Understanding of database concepts
Knowledge of UNIX Shell and Korn scripting for automation of tasks
Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst

Application Production Support Manager, IT Resume Examples & Samples

Champion incident, problem and change best practices
Create and maintain appropriate coordinated ticket management system, escalation and applicable ITIL based processes
Manage and coordinate hot fix and maintenance releases
Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
Responsible for performance management of direct reports and the overall evaluation of technical support performance
Monitor production systems reliability, availability, and maintainability and escalate critical issues for resolution

Senior Application Production Support Specialist Resume Examples & Samples

Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues
Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application
Analyze production issues to determine root cause and provides fix recommendations to the development team
Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
Monitor Level 2 issues/tickets opened internally and by customers for application issues
Schedule and monitor nightly jobs
Carry pager on rotation basis for support during non-business hours

Application Production Support Resume Examples & Samples

Coordinates and follows up on support issues with SAS and business or IT users
Ensures latest SAS hotfixes, licenses, etc. are applied
Provides internal first line of support to business and IT teams
Provides migration support of the SAS configuration between multiple environments
5+ years of experience in SAS administration including installation, configuration, tuning and troubleshooting
Firm understanding of SAS analytical procedures including the Office Analytics, Visual Analytics, SAS Management Console
Proficient in Unix and Windows operation systems, especially in scripting on these platforms
Ability to multi-task and support complex issues in a mixed technology environment within a matrix organization
Excellent written, oral communication and collaboration skills
Bachelor's degree in IT
Experience in the financial services industry preferred

Analyst, Application Production Support Resume Examples & Samples

Overall accountability for production support delivery
Inspects adherence to operational guidelines, principles, and organizational or corporate policies
Manages the relationship with outsourcing vendor. Can author Request for Proposals (RFPs), Change Requests and Service Level Agreements (SLAs) that are clearly defined and will ensure complete vendor understanding of the required deliverables, timelines, costs, quality, and documentation of the deliverables for RFPs and SLAs
Can define selection criteria and evaluate vendor responses for RFPs, and SLAs
7X24 Support for mission critical application
Provide Support over the weekends for planned and unplanned outages
Ability to meet deadlines and stay customer focused
Work in a fast paced environment
Assist in the training of new team members

Application Production Support Manager Resume Examples & Samples

Deep understanding of Oracle and UNIX is essential
Technical support experience, maintaining distributed applications
Previous experience providing assistance to a wide group of users across different locations
Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
Good communication and team leading skills. Major Job Responsibilities include, but are not limited to
Lead the production support team
Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements
Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
Communicate effectively with the appropriate Data Centre, Technology and Business areas
Provide support to the business during day-to-day activities and ad-hoc requests
Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
Strong written and verbal communication skills - will have interaction with senior technology and business managers
Working experience in Corporate Banking / Financial services
Experience in Compliance Technologies
Oracle Database: Good PL/SQL knowledge and other standard database query tools
Golden Gate experience preferred
Unix: Linux / Solaris, shell scripting
Proven experience working in a distributed environment based on Unix-Oracle
Connectivity: Connect Direct, SFTP etc
Good knowledge of batch processing
Proven experience of involvement with large complex environments
Good understanding of support environments (ticketing, SLAs, rotas, etc.)
Good management skills
Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
Big Data experience preferred
5+ Years with Oracle /UNIX

Application Production Support Resume Examples & Samples

Support of applications for the Equity Derivatives business and will also need to coordinate activities with the Production Support and Infrastructure teams in the other regions
On-going maintenance, release and deployments on all applications
Responsible for managing Business Continuity Planning (ensure all hardware in both Production and Non- production sites are inline from both a hardware and software perspective) and building/data center powerdowns
Capacity reviews (ensure applications and hardware are correctly sized for sudden increase in business volumes),
Drive Process Improvements and plant automation
Liaise with the development teams and drive application stability
Work closely with the Integration team on application on boarding and provide specifications for tools needed within the operational space to minimize time taken on manual tasks
Follow/use Tradeplant standards, tools (such as FIX!!!!) and processes
Ongoing monitoring of the systems/applications; triage and troubleshoot/resolve issues as they arise, escalate if necessary and keep management updated (this is ongoing and 99% of their job duties!!!)
Develop and maintain tools to assist with production support
Sense of urgency when handling issues impacting the business
Analysis and investigation skills, with a structured approach to problem solving
Able to work autonomously, with little supervision and able to seize the initiative
Ability to work in high paced trading environment with demanding user base

Application Production Support Resume Examples & Samples

Currently pursuing Bachelor’s or Master’s degree in Computer Science or related field
Good command of English, written and spoken
Ability to work with different teams to meet timely objectives
Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy

Application Production Support Specialist Resume Examples & Samples

Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
Assists in resolving routine production support problems
Zero years of experience in programming or testing
Experience working with appropriate programming languages, operating systems and software

Application Production Support Resume Examples & Samples

Provide support on Applications in the payments and financing solutions business lines
Document architecture diagrams in collaboration with the production support teams
Review and update support documents
Participate in ITIL process development/maturity
Technology graduate from major university
Good communication skills in English – verbal and written
Independent and fast learner
Understanding of technical infrastructure will be an asset

Application Production Support Specialist Resume Examples & Samples

Will be using command line UNIX to navigate and perform various tasks to support/troubleshoot the applications
Works on planning and execution of change, problem, incidents, production processes, controls and service requests,
Escalates unresolved issues to proper personnel
Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training
Experience with UNIX OS, SQL, and databases is needed
Ability to troubleshoot issues and find solutions
Good organization and communication skills. Strong aptitude for attention to details
Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired
Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field
Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics

Analyst Swift Application Production Support Resume Examples & Samples

Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution
Support product deployment life cycle for new releases, standards and patches
Design, test and implement SWIFT routing rules
Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards
Provide support for projects along with timely reporting on status updates and risks
Prepare documents for business continuity planning, architecture and disaster recovery procedures for the SWIFT platform
Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary
Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations
Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report
Participate in global projects working with teams from US, Canada, Paris, India
Must have experience with Unix, Linux and Shell Scripts
Must have experience with Oracle (preferred) SQL and PL/SQL
Must have experience with Windows OS, batch scripting
Ability to work under pressure to support critical 24x7 production platform
Must be able to work flexible hours (morning shift, evening shift, week-end support)
Experience of working with geographically diversified teams
Must possess strong problem-solving skills
Must be fluent in written and verbal communication in English
Must possess time management and priority management skills
Must be a team player while being able to work autonomously
Knowledge of SWIFT standards (FIN, FileAct, MT messages, MX messages, ISO20022, pain.001) is an asset
Knowledge of SWIFT Alliance systems (SAA, IPLA) and infrastructure (HSM, SAG) is an asset
Infrastructure/security technologies like VMWare, Webshphere, Tomcat, firewalls, encryption, IBM MQ Series etc will be an asset
Ability to use Excel for data analysis and reporting is an asset

Application Production Support Technical Analyst Resume Examples & Samples

ITIL background is a plus
Demonstrates working knowledge of Financial Services Industry concepts and can apply them internally
Responsible for production issues, change management and participate in semiannual BCP activity
Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
Maintaining Knowledge Management and a strong team player
Strong analytical skills and 2-3 years of proven experience in systems analysis, problem management or application support
At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, database design, Scripting, infrastructure)
Supporting applications running in Java, WebSphere, Unix/Windows environment
(Shell scripts, Perl/Python), Messaging (MQ Series), Cognos reporting
Experience with ServiceNow and Splunk is a plus
Exceptional problem solving skills
Excellent communication and presentation/public speaking skills

Application Production Support Tech Analyst Resume Examples & Samples

This role will suit a self-starter who is looking for a career in production support and takes pride in making difference to Support the business-critical processes and day to day production issues and challenges
Utilizes knowledge of service level delivery to offer superior service for Change and Production Management
Understands effects of IT Architecture on production performance, tuning queries, auto sys batch job scheduling/monitoring etc
Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow
IT Delivery/Control/Process/Traceability/Audit/Risk understanding a must
Create, update, amend relevant production support documentation (Runbooks, SLAs, Issue Tracker, Change Tracker etc)
Provide weekend and late night support related activities on rotation basis
Good working knowledge of SQL, Batch Job Processing (AutoSys)
Understanding of Systems Development Life Cycle and ITIL framework
Experience working with a Global team

Financing Solutions Application Production Support Resume Examples & Samples

Undergrad with minimum of 2 years experience in a support role in a large organization with experience of supporting business users
Functional background in Banking Industry
Data mining/business intelligence analysis and reporting skills; experience with Business Objects reporting tool a plus (non-dev)
Ability to use Oracle SQL Plus or TOAD to analyze the underlying data in the table
Ability to communicate effectively in English, both orally and in writing with internal customers and other IT professionals
Ability to work autonomously and as a member of a team, in fast paced environment with priorities/responsibilities shifting according to the situation
Ability to juggle multiple projects and tasks and successfully prioritize and deliver results in the face of competing business interests
Strong problem solving/troubleshooting skills
Knowledge on JAVA
Knowledge of Lending and Trade Finance activities is highly desired
Experience with or exposure to any project management standards or project-based best practices a plus (CMMi, etc.)
Knowledge of French a plus

Application Production Support Lead Resume Examples & Samples

Interact with business partners, understand the enhancements/issues/change requests; provide estimates and prioritization, and help with the execution and implementation of the same in a time bound manner
A hands on leader who will be expected to code as well as lead a team of developers
Provide technical consultation and interface with customers – internal and external
Coordinate testing and issue resolutions with the Quality Assurance team
Work on installation, maintenance, tuning and troubleshooting of servers like JBoss, Apache web server etc
Bachelor's degree in Computer Science or related field or equivalent experience
Minimum of 10 years of hands-on software development experience
Minimum 7 years of experience in web application development using

Application Production Support Engineers Resume Examples & Samples

Ensure all merchant integration specific issues are resolved or escalated to the proper resources to resolve in a timely fashion
Lead communications/expectations to merchants at all levels to maintain positive relationships
Architect information tools, training and experience to provide high level of client satisfaction(both external and internal)
Assist manager to mentor other team members
Participate in problem escalation and issue prevention projects and help other production support engineers to increase their efficiency with issue handling
Effectively communicate with all levels of the organization on a technical and business level
Debug and diagnose across a broad set of leading and diverse technologies (Scala, CouchDB, Pentaho, more!)
Build and automate tools to identify integration issues proactively
Directly work with technical teams at our clients, the top retailers worldwide to resolve issues
Take leadership in owning issue resolution and driving them to completion using an automated ticketing system
Convey root cause analysis, parse logs and escalate bugs and defects to the R&D team
Support existing clients in the adoption of new features
Coordinate internal development work with developers, project managers, client managers, and other internal customers as required
At least five years hands on engineering or application support experience in a SaaS or web company, supporting critical production environments
Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
Experience with developing scripts in a UNIX/Linux environment
Strong analytical, assessment and problem-solving skills
Self-starter, ability to work with minimal supervision, ability to multi-task

Team Leader Application Production Support Resume Examples & Samples

Temperament to work under pressure in a fast moving production environment
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Windows and UNIX (and GUI) application support,
Strong and Proven Experience in Oracle and PL SQL
Strong problem ownership skills and attitude
Ability to communicate clearly under pressure
Ability to understand business requirements and prioritization during outage situations
Be able to effectively work with business users, developers
Ability to relate a technical issue to business impact
Use multiple sources of information for root cause analysis (e.g. log files / etc)
Knowledge in Informatica ETL (Power Center) and Data Quality
Good knowledge of data warehousing concepts and development methodologies

Application Production Support Technical Analyst Resume Examples & Samples

Produce and maintain work instructions, standard operating procedures and similar documentation
Identify knowledge and documentation gaps
BA/BS Degree in Computer Science and/or related work experience
5+ years of proven experience in systems analysis, development or T1/T2 application support
At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, Unix, database design, infrastructure)
Experience with ServiceNow is a plus
Self-starter/motivated
Readiness to learn and develop new skills