IT Senior Manager Resume Samples

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J Stokes

Jamar

Stokes

33361 Jorge Estates

New York

+1 (555) 193 8338

33361 Jorge Estates

New York

Phone

p +1 (555) 193 8338

Experience Experience

Chicago, IL

IT Senior Manager

Chicago, IL

Raynor LLC

Chicago, IL

IT Senior Manager

You will manage project manager assignments and allocations to projects together with your manager and peer managers
Provide management oversight for the escalated incidents and proactively communicate issue status to both business stakeholders and IT management teams
Works with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements
Works with customers/stakeholders to understand critical business success factors and key performance indicators to be managed
Help support and establish operational metrics to measure, monitor and improve Support delivery and performance
Establishment, management, standardization and improvement of each of the following areas
Develop and implement custom solution and system improvements in pariticular to support Oracle Cloud Framework

Detroit, MI

JSC IT Senior Manager

Detroit, MI

Welch, Oberbrunner and Hamill

Detroit, MI

JSC IT Senior Manager

Lead, motivate, inspire, develop and coach staff to maximize their growth and development; responsible for Talent Management of direct staff
Deep expertise in Project Management methodologies, tools and processes
Ensure Programs/Projects are executed in alignment and in accordance with Sector, Enterprise and JSC IT processes
Direct and manage the program and project definition and execution from beginning to end
Represents project(s) in management reviews
Challenge oneself and teams to continuously improve, innovate and exceed, in adherence to the Credo and J&J business values
Working with the Portfolio and Investment Planning group, ensure timely and accurate update of Projects/Programs

present

Houston, TX

IT Senior Manager, Test & Deploy

Houston, TX

Heathcote LLC

present

Houston, TX

IT Senior Manager, Test & Deploy

present

History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Demonstrated strong leadership capabilities to work effectively with executive management
Provide strategic and technical leadership, including escalation support for all designated hardware, software or applications to ensure service levels are maintained
Ensures the collective team is positioned to ensure operational, reputational, and proprietary risks are minimized and focus on continuous process improvement
Participate in knowledge transfer – ensure timely and accurate communication of business objectives throughout the group and articulate the group mandate to other areas
Work with the entire Management team to develop and maintain a team of IT professional resources by recruiting, training, coaching and conducting performance assessment of team members
Recognizes team and individual performance, for succession planning, growth and opportunity

Education Education

Bachelor’s Degree in Computer Science

Strayer University

Bachelor’s Degree in Computer Science

Skills Skills

Good organizational skills with the ability to multi-task on various projects, priorities and customer requests
Solid presentation skills, ability to effectively influence
Ability to multi-task and switch between tasks quickly and smoothly
Able to work autonomously and exhibit excellent judgment
Strong knowledge of when to use traditional vs Big Data solutions
Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all IT programs and projects within the domain
Strong knowledge of TD Technology and Infrastructure processes
Good knowledge of the ITIL Process Framework, IT Service Strategy and IT Service Level Management
Good judgment— ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution
Comfortable with ambiguity and ability to cope with rapid change

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IT Senior Manager, Test & Deploy Resume Examples & Samples

Participates and supports in developing the strategic direction for the department
Provide strategic and technical leadership, including escalation support for all designated hardware, software or applications to ensure service levels are maintained
Oversees and sets direction for the integration of Operational supportability requirements for all diverse systems, projects and technical interfaces to ensure a continued high level of service and support to our customers and clients
Drive an agenda to ensure a highly automated non-functional testing environment
Act as an expert consultant / resource in enterprise system strategies
Provides guidance to the IT Manager to ensure appropriate resources are engaged for ongoing initiatives
Work with the entire Management team to develop and maintain a team of IT professional resources by recruiting, training, coaching and conducting performance assessment of team members

IT Senior Manager Resume Examples & Samples

Work directly with business stakeholders and IT management to define and plan the team’s project portfolio. Own and manage the IT budget for the Web Applications Group
Ensure Dell Software web properties such as software.dell.com, support.software.dell.com and ToadWorld.com meet uptime, performance and service level agreements
Partner with the Online Marketing business unit to maximize lead generation opportunities on Dell Software’s marketing web properties. Partner with the Technical Support business unit to maximize call and case deflection opportunities and provide optimal user experience on the Dell Software Support Portal
Manage vendor and service provider relationships and contracts as they pertain to the Web Applications Group
Oversee all aspects of the development lifecycle: requirements, development, quality control, deployment and maintenance; monitor and adjust the team’s Agile process as needed. Delegate to development managers and project managers as needed and ensure projects are completed on schedule and within budget
Oversee the technical direction of the team’s application portfolio. Keep up-to-date with current and upcoming technologies and standards and leverage accordingly to meet business and IT objectives
Keep up-to-date with current and upcoming technologies and standards and leverage accordingly to meet business and IT objectives
Hire and retain high quality staff according to business demands. Promote and guide personal and career growth within the team
Bachelor’s degree in Computer Science or equivalent job experience in IT
Minimum 8 years managing project teams across multiple disciplines such as requirements gathering, QA, development, database administration and project management
Experience managing projects and maintenance releases using Agile methodologies; working knowledge of other development methodologies like Iterative and Waterfall
Extensive experience managing projects with multiple work streams; experience working across the organization to effectively obtain and allocated the required resources
Experience with SharePoint (2010/2013) or other enterprise collaboration solutions
Superior communication and interpersonal skills, ability to work with business and technical team members; ability to cultivate, develop and manage strong, lasting customer relationships at senior leadership level

IT Senior Manager Resume Examples & Samples

Minimum of 8 years professional experience in IT
Preferably with 5-6 years people management experience or team lead position in IT -Applications Support or IT Operations
Ability to motivate and manage a team and to create a working environment that -results in successful services delivery and customer satisfaction
Experience working with global counter parts/customers will be an added advantage

IT Senior Manager Resume Examples & Samples

Communicates and translates Dell vision/strategy to staff
Bachelors Degree and 10+ years of experience in Supply Chain & IT
5+ years leadership experience managing IT teams
Excellent Knowledge of Dells fulfillment & supply chain applications
Excellent knowledge of Dells fulfillment & supply chain design
Experience mentoring team members in the use of tools, systems and best practices
Excellent troubleshooting and problem-solving skills
Able to apply broad work experience and knowledge when analyzing complex problems
Ability to help grow team capabalities and have meaningful career development discussions

IT Senior Manager Resume Examples & Samples

Ensure Regulatory controls requirements are understood and met within the ITS organization
Facilitate and coordinate internal and external audit team interactions
Deliver improvements with internal and external stakeholder engagements related to regulatory, audit and controls
Responsible for gathering data and metrics related to the state of controls management and risk posture, providing insight into trends and assisting with determining the direction for enterprise control management
Ensure reporting alignment to regulatory drivers (SOX / PCI / BASEL)
Ensuring appropriate evidence is in place to demonstrate control effectiveness
Support/Participate in developing the strategic direction of the TCC department
Develop and manage a team of professional resources by recruiting, training, coaching and conducting performance assessment of team members. Ensure team is meeting organizational and developmental objectives
Produce and manage departmental budgets
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
Expert knowledge of Bank, technology and risk standards (e.g., infrastructure, architecture, processes, applications)
Experience leading high performing, geographically dispersed teams
Comfortable with ambiguity and ability to cope with rapid change
Strong facilitation skills
Understanding of regulatory governing bodies such as PCI, SOX, Basel
Financial management experience
Good judgment— ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution
10 years minimum regulatory or technology controls, audit or risk management

IT Senior Manager Resume Examples & Samples

Design, Plan and Deliver an ITS Technology Controls management program to ensure controls are aligned to regulatory mandates
Provide controls consulting services for ITS departments developing new processes and compliance solutions
Ensure processes are in place to monitor and remediate control gaps
Responsible determining appropriate metrics related to the state of controls management in order to support ongoing cost/benefit analysis

Performance Improvement IT Senior Manager Resume Examples & Samples

Bachelor's degree and approximately 10 years of related work experience; preferably with 3 years in a business consulting role in a leading consultancy firm. Candidates with lesser experience will be considered at Manager level
Industry knowledge and understanding of Banking and/or Insurance businesses (e.g., business models, channels, typical structure, industry terms and issues)
Able to structure and design project / program deliverables (e.g., business requirements documents, requirements traceability matrix)
Able to work effectively with Microsoft Office (Word, Excel, Powerpoint, Visio)

IT Senior Manager Resume Examples & Samples

Relevant Project Management qualification
Working Knowledge of Eagle, Charles River, SQL, Salesforce, Vermilion Client Reporting suite
Computer skills/technical literacy

IT Senior Manager Resume Examples & Samples

Manage a portfolio of data projects, liaising with the technology program teams and executives to understand their data needs and develop a partnership in support of their initiatives
Work with technology partners, providing guidance and expert knowledge to jointly build an Information Excellence technology strategy to meet their current and future business needs
Implement the banks data strategy on Hadoop supporting data projects and big data analytics
Lead a Hadoop data team in the execution of our Data Strategy by overseeing the design, development, and creation of new applications, and ETL process
Manage the data component of complex multi-year technology programs
Lead a team of 20 or more technology professionals, providing mentorship, coaching and guidance to build a strong professional team
Manage the InfoEx service technology portfolio, working with our business partners to evolve the service offerings in line with enterprise demand and needs
Manage the service portfolio budgets and overall accountably for managing cost centre financials
Communicate InfoEx Services to other technology teams at team meetings, town halls and other forums
Adhere to TD and industry best practices and standards for project (PMLC) and software development (SDLC)
Manage vendor relationships for projects and ongoing product support
May develop and/or contribute to negotiations of third party contracts/agreements
Demonstrated knowledge of the financial services data domain, data modeling techniques, ETL processes, meta data concepts, data lineage and profiling
Experience in working with project sponsors, technology stakeholders at all levels, up to and including mid-level executive
Knowledge of Hadoop Analytics, BI, Big Data methodology and procedures
Demonstrated Hadoop Platform experience is an asset
Solid understanding of diverse technologies, including legacy mainframe systems and distributed systems, with the ability to understand and acquire new technical skills
Strong communicator with excellent oral, written skills
Experience in managing application delivery projects in a strong matrix organization, demonstrating ability to work with others, many of whom may be remote most, or all of the time
Ability to develop strong relationships with peers, internal and external customers and IT partners
Demonstrated leadership, people management, coaching and team building skills with a superior ability to achieve successful results through the use of negotiation and influencing skills
Ability to remain resilient under high pressure projects or regulatory demands
Understanding of, and experience in, Corporate Function Domains domain and ideally with large Software products
Strong knowledge of TD Technology and Infrastructure processes
Experience with vendor managementExperience with TD System Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC) would also be an asset
Graduate Degree Preferred
Expert knowledge of technical environments and tools (e.g., user environment, applications, software, hardware, programming languages and operating systems), business processes/procedures at organizational level
Expert knowledge of business processes and procedures, as well as broader organizational issues and technology
Complete understanding and expertise with Data warehouse technologies including Database Management Systems, BI Tools and ETLs
Strong knowledge of when to use traditional vs Big Data solutions
Extensive experience in leading and designing complex data-intensive applications
Extensive functional and technical knowledge of advanced analytics processes (building automated processes for data acquisition and analysis), systems and methods for prevention, detection and management of financial crimes
Ability to assume a senior role requiring significant people management experience and specialized knowledge of advanced data analytics within the context of a global bank

M&A IT Senior Manager Resume Examples & Samples

Engagement Management: Lead M&A engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics and engagement risk
Client Management: Manage day to day interactions with executive clients and sponsors – guiding them away from risk and to appropriate solutions
Advanced IT Knowledge: Provide subject matter expertise across critical components of IT (e.g. infrastructure, applications, IT operations, IT finances and expenses, Active Directory, end-user computing, messaging, enterprise architecture, testing)
M&A Expertise: Advise clients though execution of the M&A lifecycle of M&A strategy, operational due diligence, divestiture, integration, and restructuring; experience in Mergers & Acquisitions areas such as synergy capture, cost reduction, shared services, outsourcing, and process redesign
Technical Expertise: Provide guidance on planning and implementing technology integration, separation, and restructuring; demonstrated expertise in management or implementation of key technology solutions such as infrastructure, software and information security
Industry Expertise:Advise clients on appropriate M&A strategies and leading solutions for a given industry; actively deliver latest and forward-thinking guidance specific to an industry, while maintaining up-to-date knowledge of M&A activity across a client’s industry
A minimum of 10 years of relevant IT consulting and/or industry experience is required; at least 6 years in M&A
A Bachelor's Degree is required; an advanced degree is preferred
The ability to travel 100% is required
Demonstrated experience in business development and concurrently overseeing client deliverables
Expertise in delivering high-quality program outcomes according to the scope, work plan, quality standards and budget
Prior experience identifying effective technology solutions to meet key client needs, based on internal / external research and leading practices
Experience in setting strategic direction for complex analytics such as financial analysis and modeling, operational performance improvement analysis, and technology architecture assessment
Ability to support development of others by delivering key performance feedback, coaching and demonstrating role-model behavior

IT Senior Manager Resume Examples & Samples

Proactively interacts with the CIO, Senior Leadership, Chief Strategy and Enterprise Architecture Director serving as an expert advisor in the development, implementation and maintenance of enterprise-wide architecture practices
Work closely with our business partners and IT leaders to understand their needs and requirements and to provide them with vision related to technology and solutions
Is recognized as an authority in IT, inside the organization and within the industry. Has a leadership role in external panels, conferences, and forums enhancing the stature of company in the industry and technology community
Has a CTO mindset to develop technology strategies addressing business problems, incorporating business maturity models that require a long-term, strategic perspective
Must look 1-3 years ahead to consider the long-term consequences for the enterprise when choosing a technical direction, proposing a technology investment, harmonization of the environments, simplification opportunities or advising a business leader on strategic issues
Leads the development of future state business area architectures in an organized and cohesive manner using enterprise architecture frameworks, working proactively to create business competitive advantage, focus on cost, and maximize design
Leads business area architecture gap analysis, including impact, ROI, time to benefit, alignment to strategic business needs, and roadmap to address expected changes
Ensure that designed or reviewed solutions conform to architectural requirements such as scalability, maintainability, reliability, extensibility, usability and security
Internally "sell" the architecture process, its outcome, and ongoing results through effective communication and influencing skills
Possesses the broad expertise to integrate the technical vision for IT, integrating across technologies, systems, and organizations
Establishes the contribution that technology can make to business objectives, conducting feasibility studies, producing high-level business models, preparing business cases, taking into account as necessary any implications of systems considered
Ensures compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices
Provides guidance to enterprise architects in the development of architectures for complex systems, ensuring consistency with specified requirements agreed with both external, and internal customers
Establishes policy and strategy for the selection of systems architecture components, and co-ordinates design activities, promoting the discipline to ensure consistency. Ensures that appropriate standards (corporate, industry, national and international) are adhered to
Streamlines enterprise architecture processes and ensures governance guarantying the health of the environment
Co-ordinates the identification and assessment of new and emerging hardware, software and communication technologies, products, methods and techniques. Evaluates likely relevance of these for the organization. Provides regular briefings to staff and management
IT Management: Identifies and manages resources needed for the architecting of specified products. Influences senior level customers through change management initiatives, ensuring that professional standards are maintained. Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and practices guarantying best run of enterprise architecture, in respect of simplifying, optimizing and creating competitive advantage align to business goals and its expectations. Monitors performance and takes corrective action where necessary
Autonomy: Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates responsibilities. Is accountable for actions and decisions taken by self and subordinates
Influence: Influences policy formation on the contribution of own specialism to business objectives. Influences a significant part of own organization. Develops influential relationships with internal and external customers/suppliers/partners at senior management level, including industry leaders. Makes decisions which impact the work of employing organizations, achievement of organizational objectives and financial performance
Complexity: Performs highly complex work activities covering technical, financial and quality aspects. Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range of technical and/or management principles
Business Skills: Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies. Demonstrates clear leadership and the ability to influence and persuade. Has a broad understanding of all aspects of IT and deep understanding of own specialism(s). Understands and communicates the role and impact of IT in the employing organization and promotes compliance with relevant legislation. Takes the initiative to keep both own and subordinates' skills up to date and to maintain an awareness of developments in the IT industry
Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed
Strategic Perspective: Keeping overall objectives and strategies in mind, and not being deflected by matters of detail
Planning and Organization: Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems
Bachelor’s Degree (Masters strongly preferred)
10+ years of equivalent experience in information technology leading large, remote, global teams
3+ years of experience in Enterprise Architecture
Demonstrated success at leading a team
Knowledge of enterprise architecture, program and practices, along with exceptional communication and problem-solving skills, are all required in order to effectively coach enterprise architects and solution architects
Enterprise Architecture certified or equivalent experience using industry standards such as TOGAF or Zachman
Experience coordinating the development of architectural standards and road maps
Evangelist for a bigger picture strategy, integrating the business and technological vision, connecting the dots across business needs, technologies, processes, and information
Proven experience across multiple business areas, and multiple technologies with well-rounded background in applications, software, databases, middleware, etc
Proven experience in large-complex application rationalization efforts, maximizing current investment and optimizing process complexity
Proven experience with future state architecture, taking business to the next level, creating competitive advantage to the business. Proven experience laying out technology roadmap connecting the dots with business needs
Proven experience leading large, complex scale projects
Solid presentation skills, ability to effectively influence
Ability to multi-task and switch between tasks quickly and smoothly
Excellent interpersonal skills and organization skills
A strong desire to learn and expand their leadership skills
Able to work autonomously and exhibit excellent judgment
Strong team leadership of Application Development teams and vendors

IT Senior Manager Resume Examples & Samples

10+ years of relevant experience and BA/BS degree or equivalent OR 7+ years with advanced degree or equivalent
Demonstrated knowledge of informatics as applied to translational research in pharmaceutical research & development and strong business analysis skills are required
Minimum 5 years of experience with scientific data and research workflow management
Excellence in project management and business analysis; ability to make project decisions independently. Strong track record of project delivery
Proven stakeholder relationship management skills
Ability to influence teams of scientific and technical specialists in a matrix organization
Thorough understanding of research processes and scientific information
Subject matter expert in translational informatics area including genomics, genetics, pathways and networks
Working knowledge of scientific research applications development cycles and infrastructure requirements
Familiarity with databases - SQL and NoSQL - and scripting languages
Self-motivated, proactive and a team player
Familiarity with many big data technologies (e.g.: cloud computing, NoSQL, data lakes, elastic computing, etc.) and processes with a particular focus on their capabilities and limitations
In-depth knowledge of all areas of IT and the resources available to deliver projects or programs
Strong understanding of the current and future state technology and applications in genomics and translational informatics
Advanced knowledge of the business processes, data and strategic plans/initiatives of the Oncology, Immunology, Neuroscience, Cardiovascular and Metabolic and/or Infectious Diseases functions
Understanding of the business impact of different solutions, and the ability to assess and communicate the tradeoffs between business needs, technology requirements, costs, and risk
Understanding of the company’s strategic vision and future products, services, and strategies globally
Ability to identify and recover any troubled projects or programs
Strong expertise in translational informatics including genetics, genomics, proteomic, imaging and digital biomarkers
Demonstrated expertise in drug research and development by supporting scientific programs in various therapeutic areas with special emphasis on IT and informatics needs of sequencing and microarray experiments
Multi-lingual and cultural awareness

IT Senior Manager Resume Examples & Samples

Work closely with their Director to ensure that they clearly understand the business priorities and are working on the right projects
Drive solid process improvements to ensure high SLA, right shift size, problem management, monitoring, alerting, hiring and right sizing team. Shift left is another key initiative that this position would drive
Experience with Automation and Machine learning. Working with vendors as needed to drive resolution of tickets
Provide rapid resolutions and responses to biz partners. Drive transparent and agile communication
Delivery the necessary forecast for the resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio
Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all IT programs and projects within the domain
Provide technical leadership and direction to define support solutions that align to the functional and non-functional system requirements
Ensure alignment with the company’s standards and procedures for project management, architecture direction, development standards, security requirements and supportability
Help support and establish operational metrics to measure, monitor and improve Support delivery and performance
Work closely with director and business partners to establish 3 to 5 years roadmap for key support areas
Foster a strong vendor partnership that encourages collaboration and offers improvement opportunities
Provide team members with an environment of coaching, mentoring, feedback and staff development
Work across the IT organization to build strong relationships that foster a team spirit
Bachelor's or master's degree in Computer Science or equivalent
7-10 years of experience leading effective development teams that are both technical and functional
Proven ability to deliver against Support SLA’s with quality
Demonstrated ability to proactively manage to key objectives
Understanding of retail functions
Knowledge of IBM AIX, Oracle, Unix, Windows, Cloud-based technologies, SaaS, network, firewall, middle-ware technologies
Ability to build team and maintain positive working relationships of the team across the company
Comfortable at communicating at both a technical and executive level
Results oriented, willing to take responsibility and accept accountability for action
Strong communication and leadership skills with the demonstrated ability to lead and influence IT professionals across the enterprise
Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency
Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are all essential in this role
Ability to work on multiple initiatives and projects simultaneously
Travel 10%

IT Senior Manager Resume Examples & Samples

Responsible to manage the global CIS Foundation Services team
Drive operational excellence, financial excellence, delivery excellence, and people excellence for Foundation Services
Ensure rock solid operations and predictable execution of growth plans of SAP
Active participation for the strategic further development of the business unit and its service portfolio as part of the CIS management team
Establishment and ongoing operational management of the CIS FS operational supplier management in close collaboration with CIS strategic supplier management and GPO
Adapt E2E process optimization methods, mindset and execution
Ensure a comprehensive, transparent and traceable FS Financial Management
Contribute to different CIS Management frameworks (KPI Result book, CIS Dashboard and E2E Transparency Reporting)
Responsibility for the governance and performance of the following main areas and processes within FS in alignment with the Strategy, Governance & Support unit of CIS
Academic degree (or equivalent), preferably in business administration, computer science, mathematical, technical or science field of study
Good knowledge of the ITIL Process Framework, IT Service Strategy and IT Service Level Management
Personality to actively steer, support & influence teams being an excellent team-player and -leader
Very good and effective communication skills - easily establishing interpersonal relationships
Ability to think conceptually and customer orientated
Effective time management and ability to work under time pressure and tight deadlines
Very good English and German language skills - both languages are mandatory
Preferred skills
IT Service or operation management background is a strong plus
Strong relationship and network management capabilities
8+ years’ work experience in the IT industry
Experience in IT service and operation management
Management experience of hybrid (internal/external) teams in a global distributed setting
Strong work and management experience in driving process oriented excellence and improvement initiatives and organizations
Professional work experience dealing with customers & partners

IT Senior Manager Resume Examples & Samples

Manages team of highly skilled systems and database engineers
Works with the customer teams to set appropriate delivery expectations
Manages team project capacity based on the current project engagements and baseline work
Performs all management functions for the team and in conjunction with organization Director (hiring manager)
Act as a go to person for management, project managers and engineers
Ensure a strong relationship with the Operations team, and drives the team towards a strong and -partnered transition process

IT Senior Manager, Digital Channels Resume Examples & Samples

Global oversight of all digital execution conducted on Janssen platforms and ensuring processes are followed with quality adherence
Grow digital production processes to leverage across a global production group
Accountable for clear and frequent status communication across and upwards within the organization; drives accountability and cross-functional alignment
Partner across multiple digital agencies to have close collaboration on how teams should be engaging with the Digital Product Line
Ensure open line of communication and feedback across all digital agencies for growing digital platforms
Accountable for building and sustaining a multi-vendor digital production execution model that will be scaled globally
Bachelor’s degree in either technology or marketing is required
Minimum of 10 years of professional work experience in information technology, business technology management, marketing operations management or creative agency account management is required
Experience collaborating with marketers, creative teams, stakeholders and technical development teams is required
Passion about digital marketing and industry trends, with the ability to qualify innovative ideas with research and strategic thinking is preferred
Experience delivering information technology, digital and/or software solutions in a highly regulated industry is required,
Healthcare or Life Sciences experience is preferred
Experience using Platform as a Service (PaaS) and Software as a Service (SaaS) to deliver business and technology solutions is preferred
Fluency of digital creative marketing best practices, IAB standards, and dynamic creative development is preferred
Knowledge of Agile software development methodology, including Scrum and or Kanban is preferred
Excellent problem solving, requirements gathering, risk assessment and mitigation, and change management skills required
10% domestic and/or international travel is required.Info Technology

IT Senior Manager Resume Examples & Samples

A Bachelor’s Degree is required with a Master’s Degree preferred
Experience with Big Data technology stacks such as AWS/EMR, Cloudera and Hortonworks is highly preferred
A minimum of 10 years of broad IT experience required, preferably in a large, global organization
Global experiences with good understanding of regional differences across ASPAC, EMEA, and North/South America in implementing IT solutions is highly preferred
Strong leadership and coordination skills, with the ability to manage multiple projects of varying sizes and priorities is required
Sound understanding of big data solutions, capabilities and components and how technologies complement one other is required
Identify key technology enablers to optimize IT investments including new and innovative uses of emerging enterprise technology platforms
Ability to prepare/provide value driven impact of solutions/technologies to influence the business and the financial proof of value of any solution/technology required
Ability to strategically develop long term plans executing short term objectives to achieve groundbreaking, mature results with a calm, focused demeanor is required
Experience with cloud based services offering including but not limited to Amazon Web Services and Microsoft Azure is highly preferred
Experience with visualization tools such as Cognos, Microstrategy, Tableau, and Spotfire is highly preferred
Strong interpersonal, presentation, and program management skills required
Previous experience working with technologies such as Java and Gemfire is required.Architecture

IT Senior Manager Resume Examples & Samples

Define the strategic framework and key questions to be answered in each new product strategy
Size and segment the addressable market opportunity through analyst reports and bottoms up analysis of our customer base using product intelligence and business data
Get customer and market input to scope the opportunity. Conduct qualitative and quantitative research with customers, account execs, partners and sales leadership to understand customer needs, perceived value of new product concepts, competitive alternatives, buying behavior and likelihood to buy
Research competitive products and business strategies to determine how we opportunities to drive unique value and sustainable market advantages
Build financial models to forecast potential revenue and other success metrics for the new business
Analyze results of new product performance and build in lessons learned to drive success in next generation products
A Bachelor’s Degree is required with a Master’s Degree being preferred
This position requires a minimum of 10 years of broad IT experience, preferably in a large, global organization
Strong project leadership and coordination skills, with the ability to manage multiple projects of varying sizes and priorities is required. Sound understanding of big data solutions, capabilities and components and how technologies complement one other is required
Experience with visualization tools such as Cognos, Microstrategy, Tableau, and Spotfire highly preferredArchitecture

IT Senior Manager Resume Examples & Samples

16*5 operations of Oracle's internal Human Capital management application running on Oracle's Fusion Public Cloud and Taleo services, and the on premise eBusiness suite Human Resources Management system
Support global HR and payroll organizations,including Global Human Resources System, Compensation, Benefits, Recruiting, Talent Management, HR compliance and Legal, Payroll, Time entry management
Establish and nurture relationships with the LOBs, product development and other IT organizations
Drive process improvements
Root cause analysis and develop and implement custom solution and system improvements
Participate in internal user acceptance testing for monthly and quarterly releases
Recommend system improvements and architectural enhancements to the product development and OAL new initiative project team
Manage a team of highly technical resources located in the US, Mexico, Hungary, and India
Directs and ensures the implementation of operational policies through subordinate managers. Functional expertise and broad company knowledge important. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of the entire process for order management in particular to run cloud business. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of management or related experience preferred

IT Senior Manager Resume Examples & Samples

Bachelor’s degree or equivalent and a minimum of 8 years of relevant experience OR and advanced degree and a minimum of 6 years of relevant experience
Strong knowledge of Pharmaceutical Industry Clinical Development processes and technologies is required
Ability to relate business priorities to associated technology investments while recommending priorities based on highest business value based on multiple stakeholder needs is preferred
Knowledge of trends in technology and opportunities in healthcare is preferred
Broad technology experience with ability to lead assessments of proposed solutions and develop recommendations. Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks is required
Understanding of departmental budgets and the ability to allocate resources accordingly is required
Thorough understanding of Agile with ability to coach/mentor IT and business partners is preferred.Business Relationship Management

JSC IT Senior Manager Resume Examples & Samples

Ensure Programs/Projects are executed in alignment and in accordance with Sector, Enterprise and JSC IT processes
Excellence in Project/Program execution - Ensure all programs and projects are delivered meeting scope, cost, quality, technology and schedule requirements, while delivering planned business value
Working with the Portfolio and Investment Planning group, ensure timely and accurate update of Projects/Programs
In alignment with Sector/Enterprise PMO and Shared Services organizations, implement best practices, tools and governance for project execution and management
Direct and manage the program and project definition and execution from beginning to end
Define project scope, goals and deliverables that support business goals in collaboration with stakeholders
Represents project(s) in management reviews
Effectively communicate project expectations and status to team members and stakeholders in a timely and clear fashion
Ensures business value realization plans are drafted, aligned-to and realized
Manages relationships across IT, business, finance and other stakeholders as appropriate
Resolves business and technical challenges to deliver on time, cost and quality and to ensure realization of business benefits
Coach, mentor, motivate and supervise Project Managers, and influence them to deliver meeting all KPIs
Manage a team of individuals to deliver on deadlines, budgets and quality standards for the projects and systems in scope
Define team goals and deliverables that support business goals in collaboration with stakeholders
Lead, motivate, inspire, develop and coach staff to maximize their growth and development; responsible for Talent Management of direct staff
Challenge oneself and teams to continuously improve, innovate and exceed, in adherence to the Credo and J&J business values
8+ years of relevant experience and BA/BS degree or equivalent OR 6+ years with advanced degree or equivalent
5 years of experience managing IT Programs/Projects
3+ years of People Management Experience
Deep expertise in Project Management methodologies, tools and processes
Strong understanding of software development lifecycle (traditional/waterfall and Agile)
Good understanding of the Supply Chain business and competitive environment
Deep understanding of GxP processes and governance
Demonstrates a good understanding of J&J business and financial planning and financial management processes; possesses a strong understanding of strategic business planning processes
Demonstrates a broad understanding of IT technologies and trends (e.g. IoT, Big Data)
Experience effectively collaborating and managing stakeholders, expertise driving adoption of deployed capabilities
Experience working and thriving in a global environment and leading global teams (multi-region, multi-function, multi-sector teams)
Experience driving project/program forward based on strategic and tactical inputs, able to synthesize leadership and stakeholder inputs into program/project decisions
Is persuasive, encouraging, and motivating with an ability to elicit cooperation from a wide variety of stakeholders, including senior management, project team members, technical teams, shared services partners and business partners
Ability to envision a better way and execute with excellence
Have excellent organization and communication skills with the ability to influence without authority
Ability to motivate, lead and manage teams through organizational and process change
Travel 20%, including domestic and international travel
Broad knowledge of Supply Chain Domains and core Supply Chain Technology platforms is preferred
Knowledge of healthcare environment, portfolio/investment, demand planning and management, budgeting and business office operations is preferredIT Project Management

IT Senior Manager Resume Examples & Samples

Provide leadership services to manage the Fusion based implementations and various dependencies with other cross functional areas
Strong communication skills and ability to communicate up, down and across the organization boundaries
Partner with the business team to establish and manage the roadmap for transition to Fusion applications
Lead and manage the implementation of Fusion Service Contracts / Installed Base. Partner with various teams to manage dependencies, manage the overall implementation plan
Skills to manage and coordinate complex tasks with various stake holders
Overall experience of 10 to 15 years in software coding, development and/or implementation
Experience managing and leading large back office implementations
Experience designing and implementing complex back office integrations/ custom applications
Experience in the newer technologies – web services, Java, Javascript, HTML, CSS etc.,

IT Senior Manager Resume Examples & Samples

Manage a functional team in one or more sites. Work to develop employee’s skills; evaluate performance, provide feedback and oversees resolution of employee relations, issues
Consults with business and IT management to evaluate user requests and clarify objectives for projects and initiatives. Develop annual initiatives and specific deliverables for their team. Oversee determination of feasibility, cost and time required, compatibility with current policies, procedures, and functions
Provide assistance to IT team members needing their expertise and knowledge. Provide on-the-job training for new of less experienced team members. Mentors team to improve their understanding and skill and ensure they are familiar with resource materials
Works with departmental leadership to develop and implement strategic work plan goals. Tracks and periodically reports progress to senior management. Assist the Budget planning and management for their department
Participate in special projects or task forces as assigned
Consults with business and IT management to evaluate user requests and clarify objectives for projects and initiatives
Develop annual initiatives and specific deliverables for their team
Oversee determination of feasibility, cost and time required, compatibility with current policies, procedures, and functions
Provide assistance to IT team members needing their expertise and knowledge
Provide on-the-job training for new of less experienced team members
Mentors team to improve their understanding and skill and ensure they are familiar with resource materials
Works with departmental leadership to develop and implement strategic work plan goals
Tracks and periodically reports progress to senior management
Assist the Budget planning and management for their department

IT Senior Manager Resume Examples & Samples

Provides leadership to assigned group(s) within IT
Identifies, evaluates and resolves business issues
Works on abstract problems across all functional areas within IT
Lead a team of > 20 resources that provides Level 2 Support for 48 applications (16 Class 1) and the Middleware Technologies
Have knowledge and understanding to Dell’s applications mainly Dell Global Order Management System, APJ /EMEA Sales Application, and Product Data systems
Have knowledge and understanding of Dell Middleware Technologies – SOA, Weblogic, B2B, Golden Gate, SCG, Boomi, Datapower
Provide high level technical direction and support to team members
Leverages the knowledge and skills of leaders or teams of professionals
Manages multiple teams and significant assignments
Establishes budgets, operational plans and performance requirements
Resolves operational issues
Work is guided by long-term objectives
Translates business plans into objectives for a department or work area
Exercises latitude in managing operations
Initiates new or revised procedures, programs, and initiatives
Aligns operational plan with functional strategy and approach
May influence and/or develop broad programs and initiatives
10+ years of relevant industry/ technical experience or equivalent combination of education and work experience
6+ years leadership experience

IT Senior Manager Resume Examples & Samples

Lead a talented Software Engineering organization to deliver innovative, high quality products on a foundation of architectural and engineering excellence
Manages the hiring, staffing and building of strong, diverse and effective teams
Provide leadership and mentoring in engineering best practices, including agile methodologies, service architectures, and design patterns
Responsible for ensuring stability and performance of the products are best in class - this includes accountability for performance, availability management and capacity planning
Communicate and translate vision/strategy to staff; responsible for executing on functional and business goals for the group
Works with customers/stakeholders to understand critical business success factors and key performance indicators to be managed
Responsible for solving highly technical and complex problems for several programs and projects
Leads the implementation of rigorous engineering excellence process and platform improvement initiatives
Maintain a strong culture of innovation, creativity, and fun
Prepares and presents reports to all levels of leadership, business and staff
Passionate about the customer experience, and ensure every visit is a great experience
Must be a strong technical decision maker
Bachelor's/MS degree in mathematics, computer science or related discipline preferred
15+ years of relevant work experience leading software engineering teams
Experience leading small and large organizations
Expert skills of managing multiple, large, complex projects
Strong organizational planning and development, business judgment, technical leadership, and communication skills
Working knowledge of end-user/customer experience
An analytical mind that thrives in a data-driven environment
Strong communication and relationship skills

IT Senior Manager Resume Examples & Samples

Oversee and manage solution capability programs for online and sales teams
Oversee roadmap and plans with PDM team on scaling capabilities globally
Working with the business to understand business priorities and strategy
Act as a primary interface to the business to provide business and customer needs / insights
Analyze and identify ways to capture capability benefits to the business
Establishing and running a gating process to manage multiple work streams
Create vision, strategy, plan, to support new capabilities
Work with team on business requirements for advisor functionality future state
****************************************************************************************************************************************************************************************************************************************************************************
Skilled at understanding customer centric marketing strategy
Prefer experience in technology space who understand solutions
Able to work cross functionally
Good organization and roadmap management skills
Needs to have strong command skills that can lay out a vision
Ability to multi-task in a dynamic and ambiguous role
Ability to self-direct and strong leadership skills
Ability to facilitate meetings and lead brainstorming sessions
Excellent analytical, problem solving, negotiation and organizational skills
Minimum Educational Requirements
Excellent project administration/management and methodologies experience
Excellent knowledge of spreadsheet, PowerPoint applications
Bachelor's degree with minimum of 5 years experience in related field or an acceptable equivalent

IT Senior Manager Resume Examples & Samples

Bachelors or Masters Degree in Engineering or a related field
15+ years of IT experience in MSFT, Java/J2EE or Oracle Technologies
3+ years of experience in an IT leadership role as Development Manager
Experienced in coaching and mentoring technical team members
Experience around Tools and Technologies related to software development (eg. TFS, IDEs, etc)
Knowledge, skills and abilities required to resolve the most complex IT issues
Experience with various development methodologies – MSF, Waterfall, Agile, ITIL
Strong Problem Solving skills, Analytical skills, Troubleshooting and ability to learn on the fly
Ability to provide leadership in a matrix organization
Strong presentation and communication skills
Strong interpersonal, analytical and team management skills
Functional Understanding of Order Management, Order Fulfillment and Supply Chain Management is preferred

IT Senior Manager Resume Examples & Samples

Responsible to ensure delivery of NA CRM / FIM solutions. Manages a team of business analysts working to innovate and deliver NA CRM / FIM capability for all NA Medical Device Franchises
Inspires and coaches direct and indirect staff to deliver to base business and program milestones
Able to writing user stories, analyzing data and preparing business and technology recommendations
Stays up to the minute on state of the art CRM / FIM business process and technology approaches
Has expert opinions on the product backlog and sequencing for creating the highest value for MVP
Has the ability to rapidly develop a strategic understanding of sales force consultant and SCG employee customer journey, technology and business practice intellectual property of Johnson & Johnson and our competitors
Ensures product features are delivered in a manner compliant with all J&J quality and regulatory standards
Accountable for creating competitive advantage through the product backlog and user story development complementing the full Medical Device Commercial and Supply Chain portfolio and sets the standard for industry
Effectively manage relationships with key development and delivery teams to ensure the smooth Agile delivery of key product and solutions in support of the overall SFE Product line
Translate requirements for IT Sprint Cycles; May coordinate user acceptance testing; perform platform configuration; write specifications in a consumable format; Map business processes; apply compliance requirements
Partners across business and IT stakeholders located across all regions to build strategies for successful development and deployment of NA CRM / FIM Solutions portfolio of core capability offerings and new technologies to drive business value; enabling the achievement of product delivery targets and more
Prioritizes and aligns with business accordingly to drive a harmonized portfolio in support business goals
Collaborates with IT & Business Owners of legacy CRM / FIM IT systems to plan future state, transitions, and financials
Ensure effective coordination of user acceptance testing (as required) and/or assist unit testers to ensure requirements are satisfied
Write, manage & clarify story points as required. Maintain key Product backlogs in partnership with Business Product Owners
Work with business to translate requirements for IT sprint cycles and in a consumable format and terminology for developers (includes project charters, use cases, data flows, wireframes, etc.). Explain to the business how requirements may be implemented from a functional standpoint
Understand IT products or systems in the NA CRM / FIM space, maps out business processes to serve as reference for development and IT support
Oversee day to day platform configuration management
Drive collaborations and sharing of best practices within the CRM / FIM space across the NA Medical Device IT community
A minimum of a Bachelor’s degree
A minimum of 8 years of overall IT experience is required. Leadership experience
A minimum of 5 years of demonstrated knowledge related to industry, business process and trends related to CRM, CLS, R&D, Supply Chain or related areas
Strong understanding of enterprise architecture and application development methodologies
Current knowledge of industry and business service process trends and ability to apply knowledge to existing business processes
Must be able to apply compliance requirements within scope of responsibility, provide documentation and participate in compliance activities
A broad understanding of CRM / FIM product line capabilities and limitations of existing systems
Experience with analytics and reporting tools using Excel, Tableau or other tools
Quickly learns business and complex processes
The ability to understand and work across multiple business domains in support of projects
Strong communication and critical thinking skills
The ability to partner with development teams that support various technology platforms including ERP integration
Must be able to work from Cincinnati, OH
A Bachelor’s or advanced degree in the field of Computer Science or Business Administration and Master’s degree
Knowledge of CRM, SFDC, SaaS, Mobile, ERP capabilities and strategic frameworks
Knowledge with Medical Device Sales force business models
Strong Compliance and Quality experience in GXP, CSV, highly restricted data privacy requirements and SOX
Experience working with Agile, PMx, rRDM, JIRA
Must demonstrate analytical ability and hands-on advanced EXCEL skill
Demonstrated experience leading global and complex programs with significant system and process interdependencies
Demonstrated experience driving technology innovation
The position may require up to 15-25% travelInfo Technology

IT Senior Manager Resume Examples & Samples

Prepare and deliver regular updates and communications (verbal and written) to the Business and IT Leadership teams plus extended business partners
Understand and define business drivers, requirements definition, design gap analysis, prototyping, execution and deployment activities
Function as a technical application owner (TAO) for the existing technologies and applications that support this function and ensure business partners are aware of new and emerging technologies in Internet Of Things, Innovation, Research & Development and the Product Development Lifecycle and UX/Digital Design
Conduct research on current / future technologies, processes and best practices, benchmark with other internal J&J companies and external partners, and determine how best to apply new technologies in the Consumer Companies R&D organization
Lead projects of large complexity and act as liaison between the various IT organizations to ensure successful delivery of initiatives to the business partners
Manage across a global team consisting of shared resources. Build a partnership network both within and external to J&J
Interface with suppliers and vendors to evaluate software, hardware or services and make recommendations
Ensure Service Level Agreements are established and meet expectations of the business partners
Perform analysis, design, implementation, and maintenance activities
Participate in the business planning activities by identifying future business demand and ensuring appropriate funding is in the business plan
Consistently demonstrate knowledge seeking and sharing behaviors across IT organizational boundaries in the performance of daily work and encourage junior associates to do the same
Ensure that J&J information assets are appropriately identified and valued, and are protected by complying with and enforcing all local and worldwide security policies
Bachelor’s degree in technical field is preferred
Minimum of 6 years practical work experience as an IT analyst in a life sciences/healthcare organization is required
3+ years in the Contact Lens or Diabetes product lifecycle is preferred
Has good understanding of business value and capabilities, and able to relate priorities to associated technology investments
Experience developing and maturing processes and systems in a complex manufacturing or product discovery environment
Familiarity with Research and Development, Quality and Regulatory processes and solutions is preferred
Experience effectively collaborating and managing stakeholders, knowledge of trends (e.g., digital, big data) is preferred
Expertise driving adoption to improve IT, able to synthesize leadership and stakeholder inputs into product decisions for team, previous oversight of single product offering
Up to 20% travel may be required
Successful candidates will have knowledge of any of the following: client/server, web technologies, operating systems, networking, databases, GxP requirements, Computer Systems Validation, 21 CFR Part 11, 2000, Relational Database Concepts, Project Lifecycle Theory, Licensing, Change Management, SDLC Theory, Process Excellence
Considerable knowledge of healthcare, business theory
Demonstrated ability to apply IT in solving business problems, excellent interpersonal skills, ability to motivate in a team-oriented, collaborative environment
Able to create context around key business drivers and strategic plan, able to present ideas in business-friendly and user-friendly language.Business Relationship Management

IT Senior Manager Resume Examples & Samples

Manage application development, integration, and automation supporting the company’s Point of Sales Solutions supporting Aggregates and Asphalt
Liaise with the business and other IT groups to understand business requirements
Engage with and manage the service & solution delivery of the company’s Point of Sale software suppliers, including but not limited to: defining and managing solutions, collaboration on prompt rectification of application problems and/or operational emergencies, keeping in mind the business requirements
Manage the team responsible for delivering IT business solutions for Point of Sales solutions, including oversight, and assistance with prioritization and task management
Direct planning and implementation of the IT business solution platforms in support of POS business objectives
Provide leadership and foster an environment of open dialog
Oversee solutions and automation projects using defined project management methodologies, effective communication with project champions/sponsors, and leading resources and other project constraints
Effectively prioritize and maintain control over task management activities
Develop and establish appropriate operating procedures to ensure optimal performance of POS Solutions, working in coordination with our IT Operations group
Provide and support technologies that enable effective and efficient operations, transparently integrating geographically remote offices and employees
Manage and kead the development, design and implementation of new applications and changes to existing solutions
Collaborate with other IT groups on a training program for end users to ensure the business has a clear understanding of the application as well as stays up to date on the latest technology
Support in the Design, development, and unit testing of applications in accordance with established standards. Participate in peer-reviews of solution designs and related code
Analyze and resolve technical problems
Adhere to high-quality development principles while delivering solutions on-time
Bachelor’s Degree in Engineering/Computer related discipline, or equivalent experience required
Able to communicate with others by telephone and in person
Able to utilize a computer for word processing, email communication, and preparation of documents and presentations
May require sitting for extended periods of time
The position wil require travel 20-50%
The position may require work outside of normal business hours

IT Senior Manager Resume Examples & Samples

Lead the global implementation and ongoing support of AEM including the design and definition of AEM Security Models, Content Type Models, Workflows, and Content Classifications to ensure a globally sustainable implementation of the AEM platform
Oversee the development of AEM templates and components leveraging current AEM software releases and ensure governance practices are in place to drive standardization and best practices globally throughout our web development initiatives
Liaise with the marketing business and technology teams to ensure standards and sustainable, re-usable designs of all AEM templates, components, and integrations
Oversee 3rd party integration development initiatives and other system integrations providing design specification oversight and vendor verification / direction
Propose new technology solutions and translate marketing and web site needs into AEM specific recommendations and solutions to enable Digital Marketing to meet/exceed those goals
Own the relationship with our Managed Service vendor to ensure sound practices regarding site architecture, performance and reliability, and content delivery are in place
Investigate and stay current on key emerging technologies related to Digital Marketing, and identify, promote and drive new digital processes and techniques
Lead strategic vendor management activities including roadmap discussions to ensure collaboration related to solution evolution and system enhancements
Understand and ensure the use of GIT project management methodologies
Understand and ensure compliance of GIT Governance and Risk Management practices
Transition on-going support of project bundles to other divisional shared service organizations
Responsible for managing a team and coaching team members especially in the areas of project management, communication and career development
Bachelor’s degree in Computer Science, Information Technology, Mathematics, Engineering or Business
Minimum 12 Years of Experience in an IT role working with CMS platforms, and 3-5 years of experience building sites, templates, components, or integrations with Adobe Experience Manager / CQ5
At least one full life-cycle CMS implementation
Functional knowledge of web analytics & SEO
Strong leadership skills and prior direct reporting relationships a must
Must have the ability to understand marketing technology and tools while being able to connect and communicate solution benefits back to the broader marketing and business functions
Strong project management, communication and facilitation skills required
Strong analytical, problem solving & conceptual skills
Strong oral & written communication skills with an ability to express complex technical concepts in business terms
Ability to negotiate and manage difficult or ambiguous situations
Ability to adapt and work effectively with a variety of situations, individuals, and technologies
Understanding of the broader Adobe Marketing Cloud product stack
Understanding of web markup, including HTML5 and CSS3
Understanding of client-side scripting and JavaScript frameworks, including jQuery
Experience with Digital Asset Management (DAM) technologies including ADAM
Previous work experience for a consumer goods organization
Experience with solutions in media management, DMP, DSP/programmatic buying, advertising spend management, social engagement, CRM, eCommerce, translation services

IT Senior Manager Resume Examples & Samples

Thought leadership & drives team to develop best of breed solutions
Experience managing and working in large Software Development project teams through all phases of the project lifecycle from planning, budgeting, requirements gathering, design, development, testing, and go live
Experience managing full life-cycle projects using Java technologies such as Spring, Hibernate and Oracle Weblogic
Strong understanding of Agile Software Development concepts and experience in applying them
Experience in managing Senior Architects and Senior Technology team members

IT Senior Manager Resume Examples & Samples

Ensure Global End User Support team (MyIT) is providing excellent level 1+ end user support
Keep the team focused, productive, and motivated
Refine SLA's and ensure adherence
Refine and maintain Incident Management procedures
Determine best KPI's and develop reports to track metrics
Stay on top of newest trends, tools, approaches and ensure Dell SecureWorks adopts these at the appropriate time
Provide administrative direction and support for daily operational activities
Define and implement Service Desk related policies, procedures, and best practices
Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring
Manages the hiring of, staffing, and maintenance of a diverse and effective workforce

IT Senior Manager Resume Examples & Samples

7+ professional years in Information Technology, or related (MUST)
5 years in managing IT support functions (MUST)
Experience in supporting enterprise applications with 30K+ users
Demonstrated experience in establishing and constructing IT support functions (MUST)
5 years of vendor management
3+ years of Project management or relevant experience
Bachelor’s Degree (MUST), Master’s Degree preferred

Svcs IT Senior Manager Resume Examples & Samples

Minimum Engineering Degree
Overall Experience of 12+ years
Experience in Managing Complex external Service Desk
Understanding of SD Solutions and modeling
Understanding of All SLA and customer tools
People management Experience on 5+ years
ITIL certification is a must
Champion on tools like Remedy Service Now

IT Senior Manager Resume Examples & Samples

Act as a trusted strategic partner to the leader of the Quality Event Management team in the J&J Quality Services Shared Services (JJQS&S) organization and build effective
Minimum of 3 years of people management experience is required
Knowledge of program and project management tools, excellence standards and methodologies is required
Awareness and understanding of regulations pertaining to Quality Management System in Life Sciences or equivalent knowledge from other industries is required
Knowledge of external trends in supply chain, quality management, and IT is required
Knowledge of practices for financial planning and financial management is required
Knowledge of cost structures relative to the delivery of high quality, business valued services and projects is required
Knowledge and experience with project portfolio management standards and methodologies is required
Experience effectively collaborating and managing stakeholder expectations, in particular at senior leadership level and across organizational boundaries is required
Knowledge of technical engineering best practices is required
Ability to synthesize leadership and stakeholder inputs into product line strategies and investment decisions is required
Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple
Experience with software development lifecycle (traditional/waterfall and Agile) is preferred.IT Compliance

IT Senior Manager Resume Examples & Samples

Act as a trusted strategic partner to the leaders within the J&J Quality Services Shared Services (JJQS&S) organization and build effective partnerships with other relevant
Demonstrated understanding of data management and analytics capabilities within Supply Chain or equivalent knowledge from other industries is required
Knowledge of cost structures relative to the delivery of high quality, business valued services and projects
Knowledge and experience with project portfolio management standards and methodologies
Experience effectively collaborating and managing stakeholder expectations, in particular at senior leadership level and across organizational boundaries
Knowledge of technical engineering best practices
Ability to synthesize leadership and stakeholder inputs into product line strategies and investment decisions

IT Senior Manager Resume Examples & Samples

Make data consumption "on demand", transparent, provide "fit for purpose" services – reports, analytics, model and data
Significantly reduce data cost while improving quality
Oversee data acquisition and analysis process, help boost data analytics delivery efficiency and quality
Lead in integrating isolated irregular and external data for a consolidated view of customer information
Optimize operational efficiencies, reduce cost through process improvement, unit costs reduction, provide meaningful financial insight to the functional leader or CIO, manage costs with a high degree of transparency
Lead team responsible for Data Management and Information Excellence data deliverables, including overall project business and data requirement contributions
Implement , maintain and enhance data governance, data quality and related policies
Develop and manage department budget and plan
Grow team expertise and organizational capabilities
Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance assessments and development plans
Graduate Degree preferred
This role requires a strong communicator and leader, passionate about data and what we can do with data

IT Senior Manager Resume Examples & Samples

Fundamentally accountable for business value attainment for Dell IT projects
Provide leadership to a team of 10+ direct reports and direct their efforts in line with the Technical and Functional Architecture for the Supply Chain Fulfillment space
Achieves information architecture operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Improves information usefulness by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
Communicate and translate Dell IT’s vision/strategy to staff
Demonstrate leadership and influence peers in IT & Business Stake holders
Responsible for hiring, staffing, attrition management and maintaining a diverse and effective workforce
Responsible for mentoring and developing Architects (direct staff) and budding Architects
Performance management activities of the direct staff
Develop next generation leaders, Architects thru mentoring, coaching and succession planning
Ensure the team’s morale and engagement levels are high
Provide technical & functional leadership to various roles in a Development organization
Adopt new technologies & IT processes to achieve organization goals - cost reduction, productivity, quality, on-time delivery, IT-simplification
Plan, coordinate and direct the activities of the team
Manage a global application portfolio, with geographically distributed stakeholders, business partners, development and deployment teams
Articulate, drive and own Dell Services Strategy within the specific portfolio, in line with business and Dell IT priorities
Effectively manage relationships with IT and Business Partners
Clearly understand Dell's short and long-term goals and align Team’s objectives with Organization goals
12-15 years of IT experience in MSFT or Java/J2EE Technologies
7+ years of experience in a IT leadership role –Development Manager
Experience around OOAD, Design Patterns, SOA, 3-Tier Architecture, Service Bus, Security, Authentication, Performance Counters, Cloud
Strong functional understanding of the current Applications and business domain
Experience in working with Captive IT (GIC) and business teams
Strong presentation skills, written and oral communication skills
Experience in Order Management, Order Fulfillment, Logistics, Supply Chain Management, Manufacturing, Trade, Reverse Logistics is preferred

IT Senior Manager Resume Examples & Samples

Relevant experience or equivalent combination of education and work experience
Strong organizational planning and development, business judgment and technical leadership
Strong financial and business acumen and also strong communication and relationship skills

IT Senior Manager Resume Examples & Samples

Provides leadership to assigned group(s) within IT. Identifies, evaluates and resolves business issues
Responsibility for the execution of Dell's IT roadmap in support of its Global Fulfillment and Logistics business
Manages the stability of Dell’s Global Logistics systems and supply chain
Manages the hiring, staffing and maintaining of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members

IT Senior Manager Ent Apps Resume Examples & Samples

Provide the overall direction, vision, deployment and management for the SAP aftermarket and service management solution globally, across all SBG’s, locations, and functions
Manage resource team of 7-10 direct, and ~15 external resources
Responsible for the build lifecycle for the Aftermarket & Services portfolio - including the execution of detailed requirements, solutioning/design, construction, acceptance testing coordination, implementation, and change management (training)
Develop and deploy standard solutions across the Aftermarket & Services portfolio, ensuring reuse of best in class solutions and adhering to a common process model throughout
Responsible for providing the business partner organization with the necessary information/analysis to make appropriate technology/solution decisions and resource estimates
The technical owner of the IT solutions for the Aftermarket & Services porfolio; serving as technical expert crafting and sourcing optimal business solutions bringing new ideas, opportunities, and literacy to enable long term success
Lead and manage a team of IT professionals; provide coaching and development, regular performance feedback, hiring and staffing, salary administration, and counsel team members in career development and team goal attainment
A Bachelor Degree in Information Technology, Computer Science, Engineering or Business-Related Discipline is preferred
Minimum of 5 years of Supervisory Experience in the SAP project or technology deployment space
Six Sigma DFSS Greenbelt certification or Black Belt Preferred
Travel Approximately 25%
Experiencing managing a combined in-source, co-source, out-source environment as a unified, global team
The ability to partner with suppliers, business customers, and IT staff on cross-functional projects, and service improvements
SAP Knowledge - have both a basic functional and technical knowledge of SAP
Knowledge of one or more SBG aftermarket/service management business processes
The ability to translate business issues / requirements and objectives into technical solutions
Skilled in partnering with internal customers at all levels to define problems, identify solutions, and facilitate change
Skilled or proven ability to analyze complex problems and break them down into logical, actionable parts
Experience in leading and developing teams
Strong interpersonal skills - effective listening and teaming
Self-motivated, demonstrated bias for action
The ability to be a change agent and promote positive change in the organization
Demonstrated high competency in project management and the execution of multiple or large projects for delivery on time and within budget

IT Senior Manager Resume Examples & Samples

Strong leadership, effective manager of people and strong team-building skills are required
A minimum of Bachelor’s degree in Computer Science or Computer Engineering or related technical field is required. A Master’s Degree or MBA is preferred
A minimum of 6 years of relevant experience in managing technical and IT teams is required
Familiarity with Manufacturing, Quality and Regulatory processes and solutions is preferred
Demonstrated ability to improve organizational performance through the application of original thinking to existing and emerging methods, processes, products and services is preferred. Employs sound judgment in determining how innovations will be deployed to produce a value outcome
Demonstrated ability to manage a matrixed team across business and technical areas is required. Ability to succeed in a matrixed environment and influence adoption of new thinking are required
Experience leading multiple high profile projects with demanding deadlines, changing requirements, and working with limited resources is required
Ability to estimate required effort for project objectives and prioritize work items appropriately is required
Considerable knowledge of healthcare, supply chain management

IT Senior Manager Resume Examples & Samples

Lead a development team to deliver quality IT solutions on time and on budget throughout the software development life cycle: requirement, functional/technical specifications, testing, deployment, and post go-live support
Work closely with other delivery teams to ensure project timeliness, cost, and customer satisfaction measures are met
Work closely with other COEs to collaborate on ERP roadmap for a world class ERP solution
Provide management oversight for the escalated incidents and proactively communicate issue status to both business stakeholders and IT management teams
Provides staff development and develops a strong succession plan. Recruits, motivates, and develops a talented staff. Builds and leads a flexible, responsive, organization that has a high sense of urgency, and is very customer and value oriented
Build strong IT Partnership with each of the process owners/stakeholders
Create and provide executive summary presentations on point issue or deep dive in an area
5+ Years of strong hands on experience in Oracle EBS R12 Financial Modules
Strong project management and delivery skills
Assertive, energetic, and results-driven leader who has the ability to succeed in a results-focused organization
Strong management and leadership skills. Strong coach and developer of talent
Strong interpersonal skills with a natural and proven ability to collaborate deeply with other
Must be able to form strong connections with peers, senior leadership, and subordinates to work effectively across all organizations within the company
A strong communicator, committed to operational excellence with a track record of delivering on their promises
Strong communication skills that enable the individual to create alignment around objectives and excitement and buy-in for the goals of the organization
Ability to work under pressure, balancing multiple tasks and priorities while maintaining the composure and resilience to relieve stress across the work group rather than adding to it
Bachelor's or higher degree
10 to 15 years of professional experience with depth of IT experience that includes large ERP implementations
5+ years of experience involving complex projects deployed across a globally dispersed organization with multiple dependencies

IT Senior Manager Resume Examples & Samples

Determine data needs of the enterprise as well as the data needs of the project
Create, document, and maintain conceptual, logical and physical data models for medium to high complexity projects
Lead definition, communication and governance of the data modeling standards
Data Governance Standards, co-ordinate definition, manage storage and stewardship
Participate in data architecture sessions and promote integrated systems and controlled data redundancy
Delivery the necessary forecast for the resources and funding that is needed to achieve the work plans
Provide technical leadership and direction to define Enterprise Business Intelligence solutions that align to the functional and non-functional system requirements
Knowledge on Enterprise Business Intelligence tools and technology like Oracle OBIEE, ETL, ELT and other data management technologies

IT Senior Manager Resume Examples & Samples

24 x 7 operations of multi-million dollar global order management system including but not limited to Oracle Express CPQ Cloud, Oracle Fusion Cloud, Oracle eBusiness Suite R12 Order management, Oracle Taleo Learn, Oracle Global Trade Management, and some custom applications built on Oracle Fusion framework
Support global organizations,including Sales, Deal Management, Order Management, Manufacturing and Distribution, and Oracle University line of businesses
Develop and implement custom solution and system improvements in pariticular to support Oracle Cloud Framework
Manage a team of highly technical resources located in India Development center

IT Senior Manager Resume Examples & Samples

Position required to interface with NCR’s Global Sales Business/Product Owners and to develop, deliver and support solutions that are critical to those business owners
Applies in-depth knowledge to lead the development and implementation of interlocking programs to meet global solutions
Develop, Support and Maintain applications for NCR Sales & Marketing Systems, including MyNCR, our custom Oracle ATG eCommerce application and our custom Oracle ATG Move/Add/Change/Cancel (MACC) customer application
Provide consulting and influence the direction of Sales Business Applications for NCR; Applies In-depth knowledge to lead the development and implementation of interlocking programs to meet global solutions
Direct Liaison between Sales Operations business teams and IT Services

IT Senior Manager Resume Examples & Samples

Driving sustainable growth. Develop IT. Champion the creation of significant, robust and sustainable business development plans. Promote and enable change, to enhance customer benefits and competitive advantage
Achieving excellence. Aspire to achieve the highest standards and best possible outcomes, inspiring others to do the same. Have extensive understanding of complex marketplaces and factors affecting business performance to inform strategic planning and decision making
Change portfolio definition and planning. Collaborate with stakeholders at all levels and negotiate fluently to define strategy direction, budget and goals that deliver maximum business benefits. Grasp opportunities to influence group change initiatives; collaborate with stakeholders to infuse portfolio plans with ideas generated
Deep domain expertise in the US Equity markets particularly cash and electronic trading
Understanding of Equity derivatives and equity financing businesses
Up to date knowledge and familiarity with the industry technical landscape for Equities technology
Experience in managing a medium-sized team and operating and collaborating globally
A Computer Science or Engineering degree is preferred but Economics or other Sciences are also valuable

Enterprise IT Senior Manager Resume Examples & Samples

Advise upon, lead and work on high impact activities within the systems development lifecycle
Provide advisory work for the IT function itself
Minimum 7 years of experience working with clients with demonstrated IT transformation experience in customer facing roles
Prior experience helping clients define the overall technology blueprint and transition plan to develop their business and IT strategies
Minimum 1 year of proposal development experience
Minimum 3 years of Technology Consulting experience servicing Health or Public Service Clients
Demonstrated blend of business and technical experience
Strong presentation skills with a high degree of comfort with business, technical, architectural, and executive audiences

IT Senior Manager Resume Examples & Samples

Service Category ownership of all Productivity services and offerings
Develop, communicate and implement a global productivity strategy for BCG globally
Develop and execute comprehensive migration plan for Office 2016 and Office 365
Establish a team that is culturally and structurally compatible with the firm
Serve as the escalation point for Productivity topics and issues
Business case development for major change initiatives
Propose the standard, alternate, exception and prohibit approach for all Productivity services
Manage out-tasking vendors as assigned
Technical guidance and execution where needed
Deliver monthly Quarterly Service Review (QSR) for assigned services, focusing on continuous improvement around quality, risk, cost, security, leverage, and UX
Deliver monthly reporting/KPI’s re: capacity, forecast & resource utilization
Ensure an active channel with local office IT and user community
Responsible for supply plan and utilization of team resources aligned to demand channels and business priorities
Maintain alignment on priorities and deliverables with key business stakeholders
Perform other duties as assigned or required
B.A./B.S. degree required, MBA preferred
10 years+ relevant industry experience with diverse IT knowledge and management
Strong collaboration skills and ability to influence and drive change in a consensus driven organization
Proven track record of successful leadership, planning, management and analysis of complex data required
Fluent English
At least 5 years of experience in a cross-cultural, multi-national environment (through projects or an operational role)
IT Service Management principles and best practices
Complex estimating, project planning and budgeting
Proven communication skills, both written and verbal, with technical and non-technical staff and all levels of management

IT Senior Manager Resume Examples & Samples

8+ years of supervisory/management experience
5+ years of experience working with Salesforce.com (SFA, ServiceCloud, Reporting) preferred
5+ years of experience with SAP applications and SAP implementation/support preferred
5+ years functional and non-functional analysis experience required
8+ years of experience with Agile, SCRUM, DevOps, Kanban, Waterfall methodologies
5+ years of Experience supporting Sales, Distribution, Professional Services, and/or CRM business teams

Manager, IT / Senior Manager, IT Resume Examples & Samples

Participate and deliver on all components of the SDLC that includes: Planning, Analysis, Design, Development, Testing, Deployment, and Maintenance
Champions and delivers high visibility business and application based initiatives to successful completion while ensuring operational stability and sustainability remain uncompromised (Mergers and Acquisitions, Divestitures, Internal/SaaS/Mobile Applications, and Enterprise Upgrades to completion)
Demonstrates commitment to business partner satisfaction. Responds with a high level of professionalism and urgency
Leads operational excellence through IT policy/procedure development, application support, and business process improvements
Coordinates and monitors the deliverables of service partners to ensure service levels meet the expectations of internal stakeholders
Drives down costs through continual process improvements, team efficiency, automation/optimization, technology advancements and vendor negotiations
Create and maintain documentation, including business application guides, process and support manuals, application roadmaps, and run books
Coordinate conversions/upgrades with managers/supervisors of technical areas
Research and/or implement requests for proposed system and architectural changes
Initiate proposals for procedural changes to increase efficiencies in solutions provided
Investigate post-implementation problems and initiate solutions
Performs operational tasks and monitoring of environments
Ensures effective incident and change management processes and audit controls are in place and followed that maximize uptime and protect our systems
Complies with IT Security and Governance best practices and standards
Shares support for operational and on-call duties with the team
Management of Financial and/or Up Stream Oil and Gas Applications such as: Enertia, Qurum or JDE/Oracle/SAP environments
Proven experience supporting and upgrading multiple applications across the enterprise
Demonstrated ability to effectively manage and troubleshoot On-Premise and SaaS based solutions
Demonstrated ability to effectively manage, develop, and motivate professional staff
Demonstrated ability to manage Operational Budgets in excess of $1MM
Demonstrated ability with IT Process Frameworks (eg.,ITIL, ITSM, COBit or CMM)
Ability to effectively communicate at all levels of the organization
Ability to thrive in a fast-paced, growing and rapidly changing environment
Ability to take ownership and lead initiatives
A Bachelor’s Degree in Management of Information Systems, Computer Science, Computer Engineering or related field/equivalent experience required
Minimum of 8 years of progressive IT experience within Upstream Oil and Gas, Financial Systems, and/or Application Development
Minimum of 3 years managing enterprise applications
Experience leading and supervising an Application Development/Delivery team
Extensive knowledge of information system practices, policies, and procedures
Extensive knowledge of information system architecture, design, implementation, and support
Strong understanding of compliance and governance requirements of Financial Applications
Strong understanding of application development technologies using Client/Server, Web-Enabled and Distributed applications
Experience in the Oil and Gas Industry is a plus

IT Senior Manager Resume Examples & Samples

10+ years of progressive development experience in information management
5+ years managing and leading a cross functional team of data professionals
3+ years experience in Hadoop and related technologies
Demonstrated passion for working on the forefront of emerging data technologies
Demonstrated creativity in solving large-scale and complex data challenges
Strong influencing and negotiating skills at all levels of the organization
Expert knowledge of the following areas is required

IT Senior Manager Resume Examples & Samples

Advanced knowledge of Information Technology operations, including but not limited to Data Center, Help Desk, Project Management, Application Development, Telecommunications and Network Engineering
Knowledge of LAN’s, WAN’s, VOIP, Satellite, TV Head End, microwave, WiFi, and telecommunications
Functional knowledge of Servers, PC’s, Laptops, Routers, Switches, Firewalls, Storage Area Networks/ Network Attached Storage devices
Good organizational skills with the ability to multi-task on various projects, priorities and customer requests
A proven team player, with outstanding written and verbal communication skills
Strong leadership, interpersonal, and project management skills
Bachelor’s degree in a technical (IT) discipline preferred
Ten (10) years of experience in Information Technology, including 3 years in management
Additional experience/education may be required by contract or assignment

IT Senior Manager Resume Examples & Samples

Works with Sales to translate, analyse and define client requirements and provides the required engagement solutions in the assigned time frame. - Sets up, leads and delivers the programme, taking responsibility for contract execution, strategy and risk exposure, including contract amendments and negotiations. - Ensures appropriate governance and client engagement frameworks are applied in, managing operational relationships with clients and increasing customer satisfaction. - Drives the implementation of best practice and innovative delivery initiatives in line with company strategy. - Ensures consistently high quality delivery across all accounts, through the application, verification and continuous improvement of delivery governance processes. - Defines and implements performance and process measures, reports and controls mechanisms to ensure continuous improvement in client engagement. - In existing accounts identifies potential sales and growth opportunities, opportunities to increase GP and contain costs, and leads efforts to capitalise on those opportunities. - Manages the client relationship ensuring the resources (on and offshore) are delivering to the agreed engagement terms. Builds relationships with off-shore colleagues to ensure quality of client engagement. - Ensures projects are resourced correctly by working with capability leaders to ensure appropriate resources are in place. Optimises existing teams to maintain high efficiency and prevent delivery issues
General - Excellent client management skills, experience in creating and putting into effect a clear long term vision of multiple client delivery success. - Experience in negotiating with internal and external stakeholders to advance the interests of the organisation and developing strategies and action plans that reflect an in-depth understanding and assessment of client issues. - Has achieved 'Thought Leader' status within the industry. - Sets out to become one of the industry benchmarks, setting the standards by which others measure their success. - Experience of delivering and translating the vision, mission, and strategy into projects and initiatives with milestones and delivery schedules. - Applies insight, originality and a broad perspective to generate revolutionary technical solutions with teams. - Experience of introducing new concepts or strategies that significantly improve or revise the way business is done through to implementation. - Excellent communication and presentation skills, with experience in initiating open and candid relationships with people at all levels. Demonstrates confidence in influencing and explaining things well to compel others
Technical - Proven track record in client engagement and/or programme delivery management with excellent project management skills. - Extensive experience in effectively organising, managing and driving transformation programmes of high complexity. - Excellent knowledge and understanding of the IT and IT services industry including the complexities of IT outsourcing. - Ability to work in a matrix-management environment with strong client/customer service orientation. - The ability to grow and maintain a network of contacts both internally and externally. - Proven ability to transform customer requirements and expectations at a high level into a solution draft for client engagement

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IT Senior Manager Resume Examples & Samples

IT Senior Manager Resume Examples & Samples

IT Senior Manager Resume Examples & Samples

IT Senior Manager Resume Examples & Samples

IT Senior Manager Resume Examples & Samples

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IT Senior Manager Resume Examples & Samples

IT Senior Manager Resume Examples & Samples

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