Manager IT Resume Samples

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I Becker

Icie

Becker

71458 Reinger Pines

Dallas

+1 (555) 922 2867

71458 Reinger Pines

Dallas

Phone

p +1 (555) 922 2867

Experience Experience

Houston, TX

Manager IT

Houston, TX

Bruen, Koch and Emard

Houston, TX

Manager IT

Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance
Responsible for managing people, hiring, firing, performance reviews, compensation, and determining promotions
Is responsible for managing people, hiring, firing, performance reviews, compensation, and determining promotions
Defining and facilitating User Acceptance Testing
Proposing and managing demand for application work. Prioritizing enhancement requests and new development across the WPF portfolio
Participate in IT strategic planning, project planning and budget planning efforts
Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts

Boston, MA

Manager, IT

Boston, MA

O'Keefe-Eichmann

Boston, MA

Manager, IT

Refining, maintaining and enforcing baseline/standards/templates around Unix, Linux and Windows systems including setting host hardware standards
Working with management on planning and staffing for Build team workloads with clear visibility and reporting of build activities over a 15/30/60/90 day period
Inventory management of assets, including overseeing the use of ESD as a tracking tool
Innovative approaches to applying new concepts and technical capabilities to solving business and technical problems
Developing and implementing better processes within the team
Participates in the change management process to ensure proper planning, communication and scheduling
Manage and coordinate vendor activities in the context of services being delivered to and with the Infrastructure Engineering team

present

Los Angeles, CA

Manager IT Quality

Los Angeles, CA

Casper, Halvorson and Emmerich

present

Los Angeles, CA

Manager IT Quality

present

Work with the Product Owner on product backlog grooming, keeping in mind the evolving product and enterprise direction
Test knowledge sharing / building inside the program and across the enterprise
Effectively develop direct reports through coaching, counseling, and performance feedback
Conduct internal trainings in areas of subject matter specialty, assist in identifying other training opportunities
Provide coaching to operational and IT teams on conducting Root Cause Analysis (RCA) on all reported issues from both IT and Operations
Manage and prioritize multiple assignments, and competing priorities in a rapidly growing, fast-paced environment
Planning, Organization, Coordination, Scheduling

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Ensures all areas of responsibility are fully operational, maintaining stability, reliability, and sustainability
Should be able to play technical leadership roles in being highly proficient in COBOL, CICS and
Possess excellent time management skills with the ability to multi-task, prioritize, and work in a fast-paced environment in order to meet assigned deadlines
Knowledgeable about zOS mainframe and DB2 systems
Knowledgeable about technologies and IT processes
Sound programming skills and proficiency with IBM mainframe platform
Ability to develop and present to large audiences
Ability to mentor others
Able to run a meeting
Good communication and written skill

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15 Manager IT resume templates

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Manager, IT E-commerce Resume Examples & Samples

Consistently meeting defined service level commitments
Providing leadership and creative technical solutions for all aspects of support activities and projects
Establishing and meeting team and individual performance objectives
Succession planning and career development of team members
Managing and aligning projects and tasks to SDLC processes and governance policies
Provides effective communication regarding issues, objectives, initiatives and performance to plan
Works with Project Managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation
Establish and maintain policy for documentation of all applications developed by the Ecommerce Technology team
5-7 years equivalent work experience with prior leadership experience managing teams of 5 or more resources
5-7 years application experience with on-line development methods and tools and a solid understanding of e-Commerce principals
SDL Tridion Content Manager, Content Delivery (2009, 2011) is desired

Assistant Manager, IT Systems Resume Examples & Samples

Handle all IT delivery works related to store openings including network, POS, PC etc and provide stable IT environments
Assist HQ employee related to IT matters
Problem solving with IT partners, on site work to the critical system failures for sooner solving
Lead and launch the IT project with Japan IT team, this could be new system launch or upgrade
Take responsibility for assigned roles, and collaborate with team members
Bachelor's Degree in Information Systems, Information Technology, Computer Science, Engineering, or equivalent major
Minimum a few years of experience in retail business, and fully understanding of below points

Manager, IT Service Mgmt Ait Resume Examples & Samples

Management of the process strategy, policies and standards ensuring that the process is fully documented and published
Be available during non business hours to support and manage release activity
Integrating the release processes into the organization while promoting awareness and understanding
Defining and reviewing the measurement of the process using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness of the process
Ensuring continual service improvement of process. Initiate improvements in the tool, process, steering mechanisms, and people
Build, manage, and maintain working teams which align to business needs
Analyzing, reviewing and reporting performance results of team, individuals and processes
Coordinating service improvement plans ensuring that actions are taken to improve services failing to meet service targets
Cross organization collaboration to ensure availability of all services needed to support Annuities release activities
Manage a team of remote resources including associates and vendor provided resources
Development and management of high performance teams
Provide leadership for continued development with focus on talent management and diversity
BA/BS degree in business management, computer science or related degree preferred, or comparable experience
5 years experience in execution and/or oversight of functions relating to Release Management or IT Service Transition
3 years experience and working knowledge of the Software Delivery Life Cycle
3 years experience managing, leading and developing remote teams
Prior experience managing high performance teams
Experience using metrics to drive quality and efficiency
Strong collaboration, negotiation, influencing and customer relations skills
Very strong communication skills: oral, written, presentation, facilitation
Relationship management and conflict resolution skills
ITIL Certifications related to Release and Deployment or IT Service Transition
ITIL knowledge beyond theory. Participated in specific education about how to apply ITIL best practices

Manager, IT Services Resume Examples & Samples

Performs network problem resolution within the Distribution Center and follows established technical standards and network designs
Assists in the planning, forecasting, implementation, and identification of resource requirements for network systems at the Distribution Center (Telco, Video, VoIP, etc.) of moderate complexity
Assist in troubleshooting network connectivity for the Dematic conveyor systems
Create and maintain documentation as it relates to warehouse network configuration and mapping
Manage PC imaging and upgrades, new hardware/software deployments and workstation and printer setup and implementation
Responsible for the configuration and administration of RF devices
Bachelor's degree in related field, or equivalent experience
Knowledge of Cisco routers, Switches and RF technologies
Experience with troubleshooting Cisco switching technologies including VLANs
Excellent oral communication and technical writing skills
Routine after-hours maintenance and emergency support must be provided as needed to ensure network availability

Engagement Manager IT Ms Resume Examples & Samples

Leading the discussion with Operations, EP, CU, GSC, customers team and Business/Product Line to understand individual customer/client needs and architect a solution that uniquely fits those needs and responds to the customer challenges
Drive up-selling in ongoing project
Focus on highest Quality of Bids
Focuses on Industrialization of Bid–Office in Managed Services area to reduce cost
Bachelor of Engineering in Telecommunication / Electronics or equivalent university degree
MBA will be considered as merit
ITIL certification would be plus
Strong track record in engaging with customers to deliver in the practice area
Excellent in communication skill for both with the team and towards customers including business presentations
Experienced in competence management and knowledge management
Strong International cultural awareness and excellent language skills to enable communication throughout the organization

Manager, IT Brm Service Now Resume Examples & Samples

Primary liaison between IT and the business defining IT demand and delivering technology to enable and meet business strategy and support day-to-day operations
Build relationship as a trusted business partner with key business executives and be focal point for delivery of IT services
Owning approved business driven IT programs & projects and management of their respective business cases, ensuring that they deliver business value. Monitoring, and reviewing all project and program economics including costs, operational budgets, staffing requirements, resources, and risks
Identifying strategic application of IT and initiating investigation and development of innovative methods of exploiting IT assets, to the benefit of the business
Initiating and facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information.
Leveraging the enterprise’s IT organization, infrastructure and technology capabilities to deliver business results
Managing a team of project managers & business analysts comprised of employees and service providers to drive and own the definition of business requirements
Identifying and acquiring new IT services for the business and owning documentation of such for the IT Service Catalog
Managing demand for applications work and prioritizing requests for application enhancements and new development across the business portfolio supported, working with the DCIO/RCIO to manage demand across the Line of Business or region
Establishing and monitoring and the service levels as developed and agreed in association with ADM Service Delivery Managers and Sr. Application Leads
Ensure that all demand from the business enters IT pipeline appropriately and reporting status on that demand back to business constituents
Providing VIP support in conjunction with and on behalf of the Global Service Desk, acting as a point of escalation for incidents with high business impact
The candidate must have Expertise with ITIL, SDLC, ServiceNow and CMDB

Manager IT Resume Examples & Samples

Strong technical knowledge of network and PC operating systems, Mobile devices, including Windows, Mac OSX and iOS operating systems
Strong technical knowledge of current network hardware, protocols, and standards, including WAN, LAN, VLAN and WLAN
Knowledge of Storage technologies SAN, NAS, NFS, iSCSi protocol
Knowledge of virtualization technologies including VMWare and VEAM
Proven experience in IT infrastructure planning and development
Strong understanding of human resource management principles, practices, and procedures
Strong understanding of ITIL process framework and Industry best practices
IT Service Management with Remedy Force and IT Service Delivery Optimization experience

Manager, IT Interfaces Resume Examples & Samples

Implement and manage the support of interfaces between the following
ERP and Warehouse Management Systems
ERP and Retail systems
ERP and E-commerce systems
ERP and PLM systems
ERP and Supplier Portals
ERP and HRIS Systems
ERP and Planning Systems; and
ERP Systems across multiple legal entities
Manage the EDI and Middleware setup and interfaces
Deliver on-time reporting for all required reports and documents to appropriate parties
Work with Project Teams in implementation of new and replacement systems
Manage a team that includes Vendor personnel, outsourced consultants/contractors; work with vendors on vendor software management
Thorough knowledge of configuration of Packaged ERP systems
Strong business relationships and an understanding of the inter-operability of IT systems is essential
Ability to define problems, collect data, establish facts, manage resolution and escalate issues appropriately
Excellent project management skills and the ability to work across functional lines
Excellent presentations skills and attention to detail
Superior computer skills; i.e. Word, Excel, PowerPoint, etc
Bachelor’s degree in IT, business or a related field
Six or more years of IT experience in the footwear / apparel industry
Experience with Packaged ERP Configuration experience as well as extensive knowledge of interfaces and mappings between systems

Manager IT Resume Examples & Samples

Leads global team of Business Analysts, Solution Architects and SAP Configurators
Leads project teams through requirements, design, development, testing, and deployment phases
College/university degree in Information Technology and/or Business Studies
10+ years of experience with IT solutions development (SAP and Non-SAP) and business process optimization required
5+ years work experience as an IT Manager
IT application knowledge in the area of supply chain required; High-Tech/Semiconductor, Engineering and/or Manufacturing very beneficial
Minimum of five to seven years work experience in SAP Supply Chain, implementation, upgrades and support
Configuration/Functional and Business process knowledge required are with SAP ECC – MM, INV, SD; SRM; GTS; SUS, APO. Familiar with SAP BI/ BPC reporting capabilities

Manager IT Resume Examples & Samples

Building a relationship as a trusted business partner with key WPF Stakeholders and Subject Matter Experts. Partnering with them to identify how their business models need to change over time to facilitate digital delivery, consolidate overlapping workflows, reduce costs and increase client satisfaction
Leveraging the enterprise’s IT organization, infrastructure and technology capabilities to deliver maximum business value
Proposing and managing demand for application work. Prioritizing enhancement requests and new development across the WPF portfolio
Defining and managing project and enhancement pool budgets. Monitoring and reviewing all project economics, including costs, operational budgets, staffing requirements, resources, and risks
Providing VIP support in conjunction with and on behalf of the Global Service (Help) Desk. Ensuring that all demand enters the IT pipeline appropriately. Establishing and maintaining clear escalation procedures so that problems and issues encountered are addressed in a timely manner. Facilitating the resolution of any issues that may arise
Capturing business and functional requirements and writing clear specifications to communicate them to the development teams. Defining test cases and acceptance criteria
Managing projects through all of their phases and milestones. Working closely with functional and technical teams to monitor progress of projects and ensure solutions meet business expectations
Defining and facilitating User Acceptance Testing
Shepherding releases through Change Control and deployment
Ensuring that Sony’s Global Information Security Policies and other company controls are observed and applied to all applications in the portfolio. Responding quickly to vulnerability tests and internal and external audits
Be able to quickly learn the intricacies of changing business models and be adept at designing proactive solutions which move those models forward
Have experience in defining medium and long-range strategic goals
Possess top-notch organizational skills, including the ability to prioritize efforts across a wide range of deliverables in order to meet deadlines, maximize results, and control spend
Be analytical and innovative, with a creative approach to solving problems
Have strong verbal and written skills and be able to communicate effectively to a variety of audiences
Be a confident leader. Have a proven track record of building strong teams, engaging those around you, mentoring individuals and delivering results
Be vocal in proposing ideas, building consensus and navigating complex organizations

Manager IT, Systems Resume Examples & Samples

Manage the resource planning, project assignment/execution and daily operation of an IT Application support team in the development and maintenance of custom developed and purchased software
Responsible for ensuring the adequacy of system documentation and compliance with all regulatory and security controls
Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred
Minimum 5 years leading technical personnel and applying technical solutions to business needs required; or equivalent combination of education and experience
Experience with Maximo solution including installations, upgrades and fix packs
Technical and functional understandings of Maximo Enterprise Asset Management and other system versions and modules
Able to interface and influence at all levels of an organization
Ability to communicate effectively to business and IT technical teams
Demonstrated ability to handle multiple projects and initiatives simultaneously
Familiarity with Resource Scheduling; Asset Management; Security & Crisis Management; Facility Services; systems and concepts
Familiarity with enterprise system rollouts
Ability to think tactically and strategically

Manager IT Global Problem Management Resume Examples & Samples

Ensure Known Error’s are established where appropriate. Investigate and produce corrective action plans to eliminate repeat problems
Conduct post major incident reviews & identify & manage follow up actions where required
Liaise with Incident management to ensure accurate and consistent information is available
Attend Implementation meetings to ensure Problem Management disciplines are covered
Prepare and deliver Management and User Notifications: Provide timely updates for executive management and business. Proactively communicate information such as: downtime, system changes, root cause etc
Working with COE and BF Functions assume ownership for service levels for Global applications
Investigate and produce corrective action plans to eliminate repeat problems. Conduct post mortem reviews, identify & manage follow up actions where required
Provide detailed Service Level reporting for the CIO and Senior Management
Must have a solid working knowledge of Change Management and other ITIL Disciplines

General Manager IT Australia & New Zealand Resume Examples & Samples

Managing the ANZ Hub IT set up and coordinating with South Asia Hub Management team in Singapore
Managing and piloting new technology and Information Systems ensuring alignment with business objectives
Management of IT operations ensuring quality of services provided to users by seeking continuous improvement
Management and development of the IT team
Promoting the IT and Digital concepts and communicating the main evolutions to all stakeholders
Liaising with Asia Pacific to implement initiatives
Supporting the overall functionality of IT in a fast growing business where systems are critical

IT Manager, IT Services, Location Flexible Resume Examples & Samples

Provide IT team leadership for local People and Finance issues within the country
Provide cost-efficient, stable on-site support operations
Manage and champion a functional cross-border organisation with a single, mature culture
Maintain a service culture with sufficiently ITIL-educated operations management and staff
Drives standardisation, automation and consolidation/centralization
Establish and administer the annual budgets and manage expenditures in order to operate within the approved budget
Develop and maintain a roadmap and direction for OSS including sourcing and location strategy
Interface and consult with other functional leads within the IT Services to coordinate the planning and activities
Possess a strong knowledge of the business objectives, processes and supporting IT needs of all customers in the country by staying sensitive to unique local issues
Experience in leading and managing a large team geographically dispersed
Approximately 6-10 years of project management experience in support of IT products
Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware
The ability to work on multiple projects simultaneously in a fast-paced, high energy environment
The ability to establish strong relationships with key customers who lead office functions or large engagements and accounts
Proficiency in English language communication skills (reading, writing, speaking)
Advanced Excel/Database analytical and reporting skills

Manager, IT Project Services Resume Examples & Samples

10 plus years with emphasis on customer service and/or information technology solutions or equivalent education/experience
2 plus years managing a team of at least 5 resources
Strong communication skills, oral and written
Proven ability to successfully manage a team
Self-directed and collaborative approach to solutioning and issue resolution
Demonstrated ability to assess critical situations and act quickly to address them
Healthcare industry experience a plus

Manager IT Lean Practice Resume Examples & Samples

Identify opportunities and drive improvement in the Lean program practice, contribute to the development of the program playbook
Identify efficiencies and effective opportunities in IT&S beyond waves assigned
Frame and structure complex issues effectively, see patterns and connections quickly to develop insights and implications

Assistant Manager, IT Resume Examples & Samples

Develop and lead the IT organization on provision of quality IT services to reach the organizational objectives
Oversee all IT infrastructure and applications with professional practice to ensure defined service is consistently met and to enhance business efficiency
Plan and control IT budget. Manage vendors and contracts for any local third party systems and technical support services
Work with Regional/Global colleagues on various business responsibilities and IT projects
Minimum 7 years IT job experiences with at least 3 years in manager role
SAP knowledge, Project Management, Business Process, IT infrastructure, Database management

Manager, IT, Rockport Japan Resume Examples & Samples

Develop and implement IT governance structure
Accountable for resolving issues and prioritizing enhancement requests in support of Rockport Group strategic direction
Accountable for ensuring internal customer satisfaction
Responsible for acquiring and maintaining knowledge of all functions in a dynamically changing environment
Responsible for ensuring systems supporting the business are operating effectively
Responsible for Identifying and steering the regions demand to Group IT in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented
Accountable for project delivery of applications or technology. Responsible for managing and motivating a team. Ensures the management of the team: sets up the organisation of the team, incl. target setting, personal development and employee engagement. As required manage outside contractors
Responsible for Managing and developing a team
Accountable for establish budget with user approval and monitor actual charges are in line with work performed. Accountable to operate within annual budget
Where required, to provide leadership, welfare and coaching to your team
Service (Infrastructure)
Responsible for local Infrastructure Operations with various office locations, warehouse (if applicible) locations and Remote after service center
Responsible for service management, incl. management of service desk and desk side support. Furthermore, responsible for workplace end user satisfaction and IT Services Level Agreements are defined and met. (Who is establishing the agreement?
Responsible for partering with Global IT members to implement the the strategy and solutions from Global IT toestablishe a Infrastructure IT Plan
Responsible for IT compliance for local infrastructure services
(e.g. antivirus, patch management, license management, incident management)
Provide governance to local organization based upon global HW / SW / process / solution standards. Align on local solutions with Regional and Global infrastructure team prior preceding local solution implementations
Management of local infrastructure budget and control of global infra allocations (See Accountabilities)
Contribute to innovations, being in contact with users and consumers to propose new ideas, contributing to business success and customer satisfaction
Manage external relationships with key customers and suppliers and look for efficiency gains (Accountablities)
Responsible for local contract reviews and negotiations
Strong understanding of business processes in consumer product and manufacturing industries
Ability to effectively interact with all levels of business via phone, written communication and in person
Knowledge of ERP, E-Commerce, POS and Supplier Portal systems a plus

Manager, IT, Rockport Resume Examples & Samples

Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions
Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective
Management and leadership skills
Strong written communication abilities with fluent written and spoken English
Retail domain experience (desired skill, not necessary)
Bachelor's Degree, or equivalent
Minimum 5 year related experience or training

Manager, It-rockport Resume Examples & Samples

5+ year related experience or training
Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel
Project management knowledge and experience
SAP, Aptos experience (desired skill, not necessary)

Manager, IT Projects Resume Examples & Samples

Works collaboratively with GFS Product Development and the business to develop, implement, and communicate change execution plans to meet both the business and the corporation’s strategic objectives
Responsible for governing Technology’s compliance with the standard change management process; and ensuring that Project Management Lifecycle methodologies, standards and control techniques are satisfactorily adhered to within Technology
Responsible for effective management of stakeholder expectations around change management delivery and proactively communicates with the stakeholders of change
Responsible for leading, planning, managing and directing multiple complex projects consisting of one or more project teams
Responsible for tracking project progress with respect to time, budget and demonstrated results. Communicates overall progress to management and assists where schedules and/or scope are modified
Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities
Oversees the financial and staff resources, including developing and assisting in the management of capital and expense budgets, and ensuring that resources are available to accomplish the objectives set for the team
Provides leadership and guidance to staff, fostering an environment that encourages employee participation and teamwork
Actively manages and mitigates risks in conjunction with appropriate stakeholders
Actively looks for opportunities to improve and/or automate processes
Establishes methods to reduce risk and/or increase audit/compliance
Is pragmatic without compromising strategic goals and governance
Performs additional duties as assigned or requested

Manager, IT Services Management Resume Examples & Samples

Manages team that accepts and reviews Requests for Change (RFC) submitted by multiple business units and technical teams, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact. Ensures strict adherence to established process and procedures for audit compliance
Guides team to ensure that adequate information is supplied for assessment of full impact, verifies that they collaborate with requestors to ensure proper documentation is provided within RFC, and validates that the CMDB Librarian is properly updated on a systematic basis
Contributes as Change Management subject matter expert (SME) in support of end user requests for support and in outward communications to end users. Responds promptly to phone, email, office communicator and in-person requests as needed
This position requires that the candidate be available for and manage a rotation of coverage as needed in supporting emergency situations. The candidate will be required to be a part of the technical analysis on-call rotation schedule during off hours. The selected person will be required to carry a company phone and must be able to work during off-hours, weekends and holidays as required
5-10 years of work experience preferably in an IT environment
Strong interpersonal, communication and negotiation skills; business acumen and conflict management
Familiarity with ServiceNow or other workflow management tools; experience with ServiceNow Change Management a plus
Basic familiarity with technical infrastructure components and terminology
Awareness of ITIL best practices, ITIL Foundations certification or higher a plus
Change Management skills – general familiarity with CAB structure and approvals, Forward Schedule of Change
Position requires general computer skills including use of MS Office applications and MS Outlook e-mail; familiarity with MS Project and MS Access a plus
Ability to handle multi-tasks and meet deadlines
Ability to work efficiently and productively without direction or guidance
Ability to handle extremely confidential information in a professional manner

Manager, IT Resume Examples & Samples

Innovative approaches to applying new concepts and technical capabilities to solving business and technical problems
Passion about technology and look for ways to apply seemingly unrelated capabilities to generate cutting edge solutions for our enterprise
Proficiency in .net and JAVA
Proficiency in messaging and data integrations
Experience in supporting financial applications, i.e. a general ledger or ERP
Handles multiple IT efforts simultaneously
Employee management duties including: Hiring, retention, performance management, time and task administration, assisting in the facilitation of compensation decisions, budget administration and reporting individual, team, and project results
Employee leadership duties including: Set goals and objectives for individuals and work groups, Motivating and mentoring individuals and work groups to meet objectives. Coaching behaviors to achieve desired results, Foster an environment for teamwork, Foster open and honest communication, Encourage individual and work group development
Maintains close contact with the user to ensure needs and expectations are being met
Escalates issues and appropriate recommendations to team leadership

Manager, IT Project Services Resume Examples & Samples

25% of their week actively managing programs and/or projects, 50% providing leadership to a team of project managers, including administrative duties, mentoring, and career planning, 25% providing thought leadership for the building of the EPMO at Fiserv Output Solutions
Work across a numerous programs and projects to ensure technical excellence of our consumer-facing experiences
Responsible for management and delivery of Interactive projects on budget, time and within agreed upon scope Manages multiple projects and tasks simultaneously
Provides ongoing project update reports to internal teams
Evangelize the EPMO processes and provide education to all stakeholders
Responsible for coordinating final delivery of applications including implementation phase, UAT, final sign-off
Seeks out vendor or internal solutions and manages overall project issue resolutions
Oversees asset and document management for projects
Proactively work with Business Analyst, Development and Quality Assurance Analyst to define project requirements and estimate effort to deliver
Other duties as required by the position
At least 7 years of professional experience as a Project Manager or equivalent position responsible for defining and managing project scope, timelines, profitability, and effective delivery of solutions
At least 2 years of professional experience managing FTE project management resources. Including administrative duties, reviews, and career planning
Strong grasp of financial services technologies as well as related business issues
Experience managing projects within agile/iterative environments
Experience effectively working with external clients and internal client teams

Manager IT Resume Examples & Samples

Lead and direct internal/ vendor teams to execute application administration support in alignment with GAMS SLAs
Be responsible for Team and Vendor Management; Recommend Vendor Management strategies for continues application support .You will also be playing the role of a technology expert who can provide technology insights in system availability and system performance. improvement and cost reduction
Evaluate and recommend cost out opportunities
Responsible for managing application performance and availability for applications
Drive technology change management process for the application support operations
Own and execute root cause analysis process for the application administration issues reported
Manage business expectations with respect to SLA attainment and process performance for the application support areas
Provide local leadership to India based Life Sciences support teams
Act as point of contact for the business and functional leaders for the support areas
Interface with vendor team to ensure proper ticket escalation and issue resolution
Perform general technical trouble shooting on applications; provide consultation to project and business teams
Perform application tuning and performance monitoring for applications
Lead Infrastructure and Capacity planning for systems. Act as a technical mentor to the application administration team
Accountable for delivery of goals and objectives assigned to the work group
Responsible for people management activities including distribution of work assignments and assist with performance management
Engineering Graduate (B.E./B Tech or equivalent)
9-12 years of work experience in broad technical IT support
Good knowledge of technology architecture for E Business Suite Applications
Experience in release management, database change management and data management through the various stages of development life cycle
2+ years experience in leading teams
Process oriented with strong analytical and technical skills
Excellent written & communication skills in English. Demonstrated ability to work across diverse and global teams
Knowledge about Six Sigma and lean principles; experience using these tools to drive simplification, cost reduction and quality improvement
Analytic, creative and business focused problem solver

Manager, IT Projects Resume Examples & Samples

Enables cross functional collaboration between the business and IT business partners, continues to work with all functional areas to gather requirements and delivery value and ROI of projects
Ability to analyze project risks, issues, costs and benefits to make relevant
Minimum BA/BS degree in Information Systems/Computer Science or related field required, MBA a plus

Manager, IT Due Diligence Resume Examples & Samples

Evaluate the Information Technology related performance of companies and develop plans for improvement and expense reduction
Drive the development and presentation of final project deliverables
Excellent foundational consulting skills: analytical, written and verbal communication, strong executive presence, facilitation and presentation skills
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Manager IT Resume Examples & Samples

Ensures adherence to established technology standards and consults with senior leadership on technology solutions
Supports existing systems and is responsible for leading teams that manage the technical aspects of a project. Responsible for assigning resources and delegating tasks to meet project deliverables. Performs additional job duties as required
This manager will be responsible for key processes and the business rules that impact the development and/or implementation of First Data products within the Global Quality Services TCOE organization
Responsible for managing the delivery of IT business applications, reporting solutions, and services utilizing a variety of software platforms
Manage environments to meet the needs of the desired business capabilities. Additional responsibilities include: Maintaining a central repository of test-environments in scope with their latest version and connectivity details
Allocation of test environments. Creation of new test environments
Environment Monitoring (Monitoring). Deleting/ updating outdated test-environments and its details
Preliminary investigation of environmental issues and sometimes issue remediation/troubleshooting

Manager IT Resume Examples & Samples

Is responsible for managing people, hiring, firing, performance reviews, compensation, and determining promotions. Is responsible for ensuring the execution of specific strategic functions and implementing high-end, business-wide, critical strategy
Provides guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions supported
Performs additional job duties as required
Establish working relationships with others in the department, collaborating on new technology needs or expanded uses for existing technologies to increase functionality or efficiency
Participate in and ensure that related technology and application documentation is developed and maintained
Provide managerial or technical leadership for moderately sized sub-groups
Maintain a high level of technical competence; assist staff in resolving complex technical problems and work with customers to ensure solutions are satisfactory
Ensure the execution of specific strategic functions and implementing high-end, business-wide, critical strategy
Provide guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions they support

Manager IT Resume Examples & Samples

To review, allocate and manage production and UAT system and application incidents
To ensure correct resolutions to incidents are provided
To ensure all incidents are correctly tested prior to being implemented
Ensure approval and correct scheduling of incidents back into the production systems
Continuously improve the Incident Management process
First escalation point on all application related First Vision and MAS incidents
To effectively communicate with Client Services Managements and teams
Provide production and UAT Incident support to all FirstVision Project Managers and teams
Provide FirstVision systems knowledge to First Data personnel as required
Provide regular 08.30 updates to Executive Management on all priority 1 issues
Provide monthly reporting to senior management
Review external service providers metrics on incident resolution and ensure they meet or exceed requirements
Act as the delivery manager for all the projects that are assigned to the First Vision Incident management team to deliver
Review Change Requests & provide approval or rejections as appropriate
To act as GAD incident Situation Manager on all FirstVision priority 1 issues and attend all MITS (Major incident technical sessions) as necessary
To ensure allocated financial budgets are not exceeded
Managing across a team of up to fifty onshore and offshore analyst programmers specializing mostly in VisionPlus
Providing technical VisionPlus Incident Management direction
Code reviews of VisionPlus change and Production implementation approval and responsibility
Second In Charge to the Director, Production Support
Responsible for setting up the team yearly objectives using performance management system & managing their day to day HR & personnel issues, holidays & daily workload
Responsible for managing yearly compensation/bonus/merit increases for all the permanent employees in the team
Review third party “resource supplier” weekly performance on incidents/defects, provide feedback & ensure the team is working within the agreed OLAS & allocated budget
Review weekly timesheets for all the resources (permanent & contractors) & provide approval
Significant in depth experience in of the VisionPlus application support/development role in the cards industry
Deep expertise in Vision PLUS systems is mandatory for this role. The person should be familiar with at least ten of the various Vision PLUS modules. Should be able to act as a Subject Matter expert in FAS, CMS and LMS
PRINC2 & ITIL Certification is an advantage but not essential
Sound VisionPlus programming skills and proficiency with IBM mainframe platform technologies
Understanding of Software Design and Development Methodology techniques
Strong analytical skills involving the VisionPlus product
Experience of working in large high availability production support environments supporting the VisionPlus application
Experience of working in Onsite-Offshore model
Previous team leadership experience of minimum five years is required. Should have managed teams of at least thirty team members before
Sound programming skills and proficiency with IBM mainframe platform
Detailed understanding of mainframe file system VSAM is a must
Familiarity with a scheduling tool like CA-7 or Control-M is required
Familiarity with Endevor and Infoman is desirable
Should have at least eight years of experience in Mainframe technology
Should be able to play technical leadership roles in being highly proficient in COBOL, CICS and
Experience in leading, staffing and motivating an IT team in satisfying agreed Client expectations

Manager IT Resume Examples & Samples

Delivery Manager Experience
Able to run a meeting
Good communication and written skill
Build relationship with stakeholder
Get the Job done attitude with team player
4+ years of related technical and business experience. Bachelor’s Degree or equivalent work experience and/or Certifications, or equivalent military experience

Manager IT Resume Examples & Samples

Ensure platforms are available 24 x 7 and internal and client SLAs are met
Define and plan the IT infrastructure strategic direction for the business in accordance with company standards and policies
Ensure compliance with PCI/DSS and SSAE16
Take overall responsibility for Third Party Data Centre and other service provider relationships
Manage the pipeline of work and agree priorities with key stakeholders
Ensure all deliveries meet First Data security and policy guidelines and standards
Execute Capacity planning and performance analysis
Oversee change management within the unit
Call out and take proactive steps to manage issues which may impact delivery
Manage the budget of the unit
Manage recruitment within the unit

Manager, It-end User Services Resume Examples & Samples

This is a global position with responsibilities for day-to-day operations and special projects in End User Computing Services, specifically for Collaboration and Messaging. The successful candidate will possess working knowledge in Microsoft O365, Sharepoint and Exchange, excellent customer service skills, solid experience in IT operations and the ability to adapt to a changing environment. The IT Manager will be an integral part of the End User Services leadership team
Support the day-to-day operations of O365, Sharepoint, Exchange, and Lync/Skype
Lead various 3rd party technical teams (i.e. Sharepoint, Exchange and Lync/Skype) in providing support for operations and system maintenance
Work closely with the IT Service Desk, Desktop Support personnel, Network Operations, and Project teams when relevant issues arise
Be available (on call) for off hour problems / issues that might arise which are deemed critical to business integrity
Ensure the End User Computing standards, procedures, guidelines, and policies are followed and that system integrity and security are maintained for all business services

Manager IT Resume Examples & Samples

Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets
Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity
Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels
Lead the development, creation and communication of Enterprise Level Scorecard
Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis
Maintain current business knowledge/acumen, including application of technology solutions to deliver business results with functional ownership of the HP Application Portfolio Management (APM) and HP Enterprise Demand Management (EDM) tools
Provide governance, controls and process improvement and crisp execution of
Portfolio Management framework
IT Billing processes
Enterprise demand management and resource management processes
Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees
Prepare and manage budget for area of responsibility
Coordinate and drive the structure, content and objectives of key IT forums such but not limited to the CIIO MRM, portfolio owner forums, Strategic IT and BU report outs

Manager IT Service Resume Examples & Samples

Develop strategy and plan for the service controls approach (methods and processes) for metrics analysis, metrics tools, and metrics reporting for overall Service Management
Develop strategy and plan for continuous improvements to maximize capabilities and to address metrics analysis/reporting, and Service Management processes
Develop, implement, and oversee policies and procedures related to problem, change, knowledge, and asset management and future processes that will be under Service Controls
Contribute to establishing the configuration management process and data repositories by working with other IT teams to capture IT services in the form of configuration items
Establish configuration management database (CMDB) standards and associated processes to maintain IT infrastructure configuration items
Define and maintain Service Controls key performance indicators (KPI) metrics
Ensure the effective and efficient operations of Service Management processes which are managed by the Service Controls team
Manage all service delivery aspects of the Service Management Platform
Contribute to the evaluation of risks to the integrity of infrastructure inherent in proposed implementations
Manage the hiring, training, and coaching of new and existing staff, conduct performance reviews, and provide leadership
Manage Service Control team's coverage schedules to meet workload and priorities
Manage the Service Controls discipline, ensuring an effective and coordinated set of IT Service Management processes are delivered
Ensure the Service Controls team develops effective working relationships across IT and vendors by streamlining communications and acting as an advocate of service controls services
Manage the budget for Service Controls, and support reporting and forecasting activities
Maintain and support the budgeting, reporting, forecasting and service cost models for the Service Controls team
Support the VP of IT Service Management in developing the budget projections based on short- and long-term goals and objectives
Execute on and provide input to the operational and capital budgets for WSP | Parsons Brinckerhoff IT Operations
Apply and continuously improve Service Control policies and procedures, in line with industry leading practice frameworks, particularly ITIL (IT Infrastructure Library)
Coordinate team of service control analysts to provide deep and continuously improving analytical capabilities improving delivery of metrics analysis and reporting for categories including (but not limited to): incident data, asset data, network and infrastructure performance data, user access/identity/security data, etc
Coordinate team of service control analysts to provide deep and continuously improving analytical capabilities improving delivery of problem management for categories including (but not limited to): identification and elimination of root causes, initiating actions to fix potential and existing interruptions, and conducting post-mortem analysis on high-impact faults/outages/disruptions
Bachelor’s degree in Computer Science, Information Management or a related field is required
2+ years of technical experience managing IT service metrics analytics, problem, change, configuration and release activities within a large organization at an enterprise level
In-depth knowledge of ITIL framework and practices, ITIL V3 or V2011 Foundations certification
In-depth knowledge of IT service research methods, basic statistics and data analysis, and associated tools
In-depth knowledge of IT lifecycle methodologies including project management, software development, and hardware refresh
Ability to work creatively and analytically with others in a fast-paced, customer-oriented, and problem-solving environment
Ability to communicate analysis, problems, and resolutions effectively at all levels of an organization
Strong project management, interpersonal and communication skills in French and English

Manager, IT Resume Examples & Samples

Hands-on experience leading Data Science and Big Data Projects
Experience with Product Management and/or development is preferred
HealthCare industry is preferred

Manager IT Quality Resume Examples & Samples

Work concurrently on several projects, each with specific instructions that may differ from project to project
Assume accountability for overall quality of programs, including reviewing processes and deliverables within all phases of the program to ensure the right people, processes, tools and end deliverables are in place
Manage QA Testers
Ability to build and manage relationships across a large enterprise
Mitigate risks and address project obstacles as needed
Actively participate in walk-through, inspection, review and user group meetings for quality assurance
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software
Comply with standards of the software development life cycle and follow strategies, plans and procedures within Information Technology software
Comply with standards and strategies of the software development life cycle
7+ years of Quality Assurance/Testing experience
3+ years QA Management experience
Understanding of all phases of the Software Development Life Cycle(Waterfall, Dev-Ops, Agile)
Test Management tools (HP ALM/Quality Center)
Hands on experience with Automation and Performance
Willingness and ability to travel up to 25-50%

Manager IT Quality Resume Examples & Samples

Lead Onshore/Offshore staff working concurrently on various projects with strict timelines
Lead efforts to improve DRE, estimation accuracy, boost QA productivity and adoption of industry best practices
Partner with business analyst, systems analyst and developers to create/analyze required project documents and ensures that software quality assurance processes and timelines are achieved
Be able to say NO and support with data when it comes to making Quality decisions representing the team
Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality
Ensure quality processes and timelines are carried out through all phases of the Software Development Lifecycle
Create test strategy, ensuring proper staffing, coverage with quality in mind across all projects
Accountable for analyzing system requirements and technical specifications to create Integrated test strategy for complex business initiatives
Expertise in using HP ALM and or Rational CLM for Test Management
Create dashboards across application for monitoring the progress of test planning and execution activities
Identify risks and bottleneck and work with counterparts to resolve issues that hinders the progress of testing activities
Drive defect resolution across the cross application teams (Analyst, development, database, quality) to ensure on time completion of testing
Develop, measure and report project plans and status
5+ years of Management experience with teams distributed across geographies
10+ years of Software Quality Assurance experience
5+ years of experience creating end-to-end test strategies and test plans
7+ years of Quality Assurance testing experience in a Web, Mobile and Web Services
Bachelor's degree in Computer Science or Engineering
Strong Communication skills across multiple levels of management and teams
Health care IT and/or PBM experience
CSTE or CSQA certification

Manager It-corp External Networks Resume Examples & Samples

Ability to manage the IT strategy and tactics used to successfully execute tradeshows and special events by coordinating and organizing internal and external sales and technical resources
Creation and oversight of GSO budgets, travel expenses, monthly reporting and compliance of IT policies and standards
Ability to oversee over all Special Events and the communication with Corporate and Property Sales
Ability to determine the IT needs, evaluate and determine budgetary spend and execute the tradeshows
Ability to oversee planning and execution of IT components for Companywide and Property-specific events, in collaboration with key stakeholders
Compliance of tasks, policy and procedures that will be implemented in all Sales departments at all properties
Ability to manage IT requests for on-and-off site tradeshows, client and industry events on behalf of the Corporate IT team–handling all IT resource coordination
Ability to oversee corporate tradeshows and events to include inventories and execution of all scheduled programming
Ability to direct the work of a team of Network Engineers, monitor work performance and participate in strategic planning, execution, budgeting, travel expenses and reporting on events
Ability to partner with Hotel Sales group to access appropriate IT components for events
Ability to work with Global Sales Directors to finalize all room lists regarding IT needs
Ability to develop and leverage a strong and productive relationship with corporate, property sales departments, and vendor contacts
Ability to manage the IT team to design processes, policies, procedures, tools and templates to be deployed across MGM Resorts; ensure standard execution and minimal duplication of efforts across properties
Ability to oversee on-going evaluation and recommend improvements in existing and future portfolio of events
Ability to oversee Human Resources responsibilities; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction that encompass the company’s diversity commitment
Advanced computer skills in Microsoft Applications, Email, Visio, Project, Excel, Work, PowerPoint
Working knowledge of networking troubleshooting and protocols
Working technical knowledge of Juniper and Cisco WAN, LAN Networks, Cisco Prime Infrastructure and Cisco network & wireless platforms such as 68xx, 37xx, 55xx, 27xx, All Cisco and Aruba AP’s, Nexus 3, 5, 7, & 9K’s, load balancers, Plato Alto, Juniper, and Cisco firewalls, MPLS, Multicast and RF
Working technical knowledge of Data Center Environments
Ability to use and understand results of all test equipment used in network and cable testing
Ability to demonstrate effectively decision-making, social and organizational skills essential
Ability to work in a fast-paced, busy, and somewhat stressful environment, while maintaining physical stamina and proper mental attitude
Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines
Ability to withstand prolonged sitting, standing and/or walking
Ability to access all areas of the facility and travel off property
Ability to communicate effectively in English, in both written and oral forms
Ability to demonstrate interpersonal skills to deal effectively with all business contacts
Working knowledge of the entertainment, hospitality industry preferred
Working knowledge of organizational skills and attention to detail required
Working knowledge of decision-making, problem-solving and strategic-thinking skills required
Ability to maintain a professional, neat and well-groomed appearance, adhering to MGM Resorts standards
Bachelor’s degree in Business/Hotel, Accounting, Finance or Economics. Or related education / experience
At least five (5) – seven (7) years of events experience
Valid NV Gaming Registration
Valid Michigan, Mississippi and Maryland Gaming License MAY be required

Manager IT Resume Examples & Samples

Degree Level or equivalent in a relevant IT discipline
Required to understand the nature of the business and manage Abbott IT systems
Preferred experience required for this position is 5 years experience in a WCM IT / IS environment
As per above responsibilities, the IT Manager is responsible for support and maintenance of effective high quality Information System solutions supporting business goals / objectives

Manager, IT Latam Resume Examples & Samples

Assist in managing Video Conference environment (Polycom/Tandberg)
File/Print Server Management. Advanced knowledge of NTFS permissions and DFS
Ability to troubleshoot LAN/WAN/Wireless performance issues and escalate appropriately
Ensure timely user notification of maintenance requirements and effects on system availability
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Participate in the global IT Helpdesk, supporting users in several countries—providing support via phone and email
Ensure the installation and maintenance of regional and software components necessary for Alexion personnel to run their business. For example
Strong experience in customer service
5+ years of experience working with PCs, laptops, servers, network equipment, and the software installed upon them in a Microsoft Windows environment
Experience supporting LATAM countries
Ability to take direction and work independently to complete tasks and solve problems
Ability to prioritize tasks in a fast-paced environment
Ability to interact with all members of the organization, including top-level executives
Travel required, sometimes on short notice
Budget administration
Highly proactive and willing to take initiative
Organizational and planning skills

Manager IT Resume Examples & Samples

Manage third level support team for HR applications which could include PeopleSoft, Taleo, and Fusion
Ensure global alignment and consistency while effectively balancing global, regional and local needs
Understand and enforce the overall solution architecture and proactively identify and address interdependencies across applications and work streams
Lead the implementation of design changes to streamline HR and payroll processes and create an efficient system environment
Develop relationships with HR senior leaders and system stakeholders
Preserve overall system health; regularly engage with HR Operations and the business to understand operational challenges and aid in root cause problem resolution
Monitor health of module and drive continuous process improvements leveraging a clear understanding of local requirements (i.e. regulatory changes) and how they would impact the system
Partner with development tasks to ensure proper integration with functional configuration
Manage new project/enhancement requests from initiation through post implementation support
Lead team to collect and translate business process requirements into a functional solution design
Apply knowledge of industry, product and functional best practices, and related technology trends to guide First Data toward appropriate HR technology solutions
Serve as a catalyst for Key leveraging system functionality into business process improvements across the global HR functions

Manager, IT Solutions Management Resume Examples & Samples

Manage personnel performing and documenting software application configuration and/or coding, preparing and executing testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Manage work of contract developers. Perform Quality assurance
Manages specific IT systems or set of systems for availability and performance and reports anomalies through predefined process. Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems purchases
Manages execution of support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
Defines and implements departmental goals and objectives in line with strategic organizational goals and objectives. Attract, develop and retain personnel and continuously improve workgroup capabilities

Manager IT Cluster Resume Examples & Samples

A minimum of one (1) year of experience in the Hospitality industry within a help desk environment
I.T professional experience
Experience with Hospitality related applications and systems: PMS, POS, Keycard, PBX, and Voicemail

Manager, IT Resume Examples & Samples

Manages the Information Systems Department
Responds to Coordinators inquiries regarding system changes or corrections
Leads systems analysis and design and project implementation
Reviews statistics with the VP of Strategy and Delivery and develops any corrective actions required or new designs necessary to improve performance
Attends staff meetings as called
Manages quarterly and yearly processing
Demonstrated knowledge of computer operating systems
Proficiency in programming
Must have effective management skills
Innovative and Strategic thinking with a consulting and service mindset
Ability to rise to the challenge in solving business needs
Demonstrated commitment and ownership to project success
Ability to multi-task and prioritize competing projects

Manager IT Services Resume Examples & Samples

Embrace and transmit the Amazon culture and leadership principles throughout the organization
Gain a full understanding of the IT services that Global IT owns from the technical stack to the business context
Define the operational plan to achieve the vision
Build / upgrade the leadership team necessary to execute the plan
Build / upgrade the technical talent to achieve the plan
Build credibility with key customers and stake holders. You should build your reputation through big picture thinking balanced by delivering on your commitments
Flawless execution - Set and achieve service level agreements by leveraging efficient, scalable processes and metrics that measure the true impact on the customer
8 - 10 years of experience leading IT support or operations teams
Strong attention to detail and excellent written and oral communication skills
Experience in a Systems or Network Engineering position a plus

Category Manager IT Project Services Resume Examples & Samples

Provide primary support in sourcing IT Services-related initiatives across multiple Lines of Business. IT Services are sourced both domestically and offshore and include: Application Development, Integration, Maintenance and Support, QA/Testing, etc
Accountable for competitively bidding, negotiating price and related business terms and relaying said terms into logical and meaningful contracts that are in compliance with the firm's policies, procedures and contracting principles
Provide key negotiation and pricing advice to assigned Lines of Business on each transaction with an emphasis on delivering bottom-line financial savings and/or risk minimization
Maintain necessary sourcing system data, metrics and spend analytics in support of departmental reporting and policy and procedure requirements
Successfully manage assigned suppliers to ensure best-in-class pricing, delivery and service consistency across the firm's Lines of Business
Assist in preparation of supplier risk assessments by acquiring in-depth knowledge of vendor products, services and financials
Develop and implement global sourcing strategies to achieve both one-time and annual reductions in spend while maintaining/improving customer service
Continually develop subject-matter-expertise in field of specialty. Remain current on competition, technology pricing trends, and industry practices
Maintain industry/product benchmarks to ensure world-class pricing
Develop, distribute and present meaningful commodity-specific reports to assigned clients
Successful multi-year track record (minimum 4-6 years) in managing IT Services related categories, preferably in the banking and/or financial services sectors
Robust understanding of strategic sourcing, with demonstrated, quantified examples of sourcing programs led under direct supervision in IT Services
Strong expertise in sourcing IT Services related categories (i.e. application development services, outsourcing services, QA/Testing services, Infrastructure Services, etc.)
Demonstrated experience in sourcing multi-million dollar IT Services contracts
Strong understanding of how to effectively use and navigate sourcing and contingent workforce procurement related spend management systems such as Ariba, Beeline and/or IQ Navigator
Strong vendor management/negotiation skills
Demonstrated capability to solve complex problems
Proven client management and influencing skills
Global sourcing experience is required
Undergraduate degree; Graduate degree preferred
Interpersonal Effectiveness and Teamwork
Attention to Detail
Drive for Quality and Results
Ethics, Integrity and Character

Manager IT Resume Examples & Samples

Provides guidance, planning and direction for the business unit, maintains budgets and proactively allocates resources and time for the business units or functions supported
Recommends strategy for functional and business units supported and ensures the implementation of high-end, business-wide, critical strategy set by senior management. Monitors expenses carefully and assists with activity prioritization
Build and maintain strong working relationships with a wide variety and levels of IT and business professionals. Team responsibilities include application development, code deployments, application performance and capacity monitoring, problem research and resolution and coordinating activities with Project Management, Testing, Service, Operations, DBA and other organizations. Performs additional job duties as required

Manager IT Category Management IT Networks Resume Examples & Samples

Implement best practices in sourcing initiatives related to IT Networks
Provide category support within and across the Bank’s technology and business segments, and serve as a key contributor to a well-developed and evolving supplier management process
Contribute to development of on-going strategic relationships with key suppliers during major sourcing/project initiatives
Results focused
Strong business acumen and strategic thinking skills
Knowledge and understanding of emerging Network Technologies and related architecture

Manager IT Category Management Ito\bpo\ams Resume Examples & Samples

Retain relationships with IT leaders to support enterprise objectives, jointly contribute to strategic sourcing strategies while collaborating on sourcing initiatives and projects
Implement best practices in sourcing initiatives related to ITO/BPO/AMS (IT Outsourcing, Business Process Outsourcing, Application Management Services)
Demonstrate exemplary integrity and ethics in all instances
Ability to comprehend complex technical and financial issues
Excellent planning and organizational skills
Knowledge and experience with state-of-the-art procurement and analysis technologies
Knowledge and understanding of emerging technology trends for Outsourced activities

Manager IT Quality Resume Examples & Samples

Engaging with clients to understand the current state of SQA and program deliverables
Implementing solutions to address SQA Standards/Best Practices needs/opportunities and support conversion to and from client solutions
Creating and implementing processes, procedures, tools and templates relative to SQA standards/best practices which utilize Centers of Excellence and reusable patterns to support a delivery center model
Advising senior management on best approaches to establish/enhance sustainable SQA capabilities and meet SLA requirements/program milestones
Assisting in building tool sets for sustained and measurable SQA capabilities
Supporting SQA strategies, plans and test beds to address systems integration needs
Managing collaborative relationships with clients and partners
Managing test teams on time, target, scope, and quality
Ensuring successful end-to-end SQA capabilities
Troubleshooting and problem solving issues as required
15 years of overall IT experience
5 years demonstrated deep SQA expertise as part of large and complex systems integration programs
5 years experiences driving teams and processes from the ground up (ie, with no existing tools or processes in place)
Outstanding communication and listening skills
Proven ability to keep calm under high pressure situations involving time sensitive mission-critical software releases
Command of knowledge of compliance and audit responsibilities as they relate to system testing deliverables
100% travel to client sites as needed but will be based in NJ
Demonstrated EDI transaction knowledge
Successful track record of long-term, collaborative relationships with partners across the entire SDLC process

Manager, IT Projects Resume Examples & Samples

Simultaneously manage multiple IT projects with guidance from IT leadership
Oversee the entire project lifecycle, from project approval to project closure
Develop and maintain dynamic project budgets and actuals
Manage the triple constraint of Scope, Schedule, and Budget throughout the project lifecycle, while maintaining a high level of quality in the process and results
Provide accurate, comprehensive, periodic status reports to multiple stakeholders
Interface with all levels of management and staff to provide strategic and tactical advice on project planning and execution and keep management informed
Participate in the evaluation, selection and maintenance of project management methodology and templates, and support Project Management Office overall operations
Assist new Project Managers in utilization of PMIS system and ensure understanding and adherence to Project Management Methodology and tools in managing projects
Mentor other Project Managers in the areas of Risk Management and Issue Management including preparation and execution of contingency and mitigation plans
Coordinate and participate in all project review meetings with Steering Committee
Create project portals and guide project teams on utilization and benefits
Adhere to Solution Delivery Lifecycle Methodology and PMO procedures
Assembles project team, assigns responsibilities, develops timeframes working with the subject matter experts and facilitate successful completion of project activities and deliverables
Determines project costs/ensures delivery on time and within budgetary guidelines
Assist in the management of vendors who work on assigned programs, including vendor evaluation, time card approvals, ongoing operational improvement efforts, etc
Required certification as a Project Management Professional (PMP®) with 5-7 years of experience in IT Project Management
Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects
Demonstrated leadership qualities; experience simultaneously managing at least 15 team members on multiple projects and programs
A global perspective with the ability to understand and work effectively in a culturally diverse organization
The ability to educate others in project management skills, processes and techniques
Ability to communicate in a virtual environment, in virtual teams, using both conference calling and Webex technology and effectively with stakeholders and senior leadership
Proven ability to manage key stakeholder interests, simultaneously managing conflicting priorities and business interests
Proven ability to creatively solve problems through the course of projects
Proven ability to influence outcomes through persuasion, effective communication, and relationship building
Demonstrated leadership qualities such as conflict/issue resolution
Ability to organize and work effectively with cross-functional project teams from various departments and international locations
Basic understanding of finance and accounting to manage project budgets
Excellent business management and developmental skills
Strong familiarity with project management software, such as Microsoft Project, SharePoint, and Portfolio Server
Well versed in Project Management methods and practices
Experience with any of the following a plus: CRM, eCommerce, SAP, engineering or manufacturing
Communication/Negotiation skills
Willing to change and be flexible in a changing and evolving work environment
Possess conflict resolution skills
Excellent meeting and facilitation skills
Project documentation abilities
Versed in risks versus issues
Versed in issue escalation methods
Research and recommendations capabilities
Excellent Vendor Management skills
Experience with eCommerce and/or SAP a plus
Experience with Agile techniques a plus
Experience working in a Manufacturing environment
Experience working with Engineering Systems

Manager, IT Asset Management Resume Examples & Samples

Managing ITAM team, including Managed Services Partners
Define ITAM strategic plans and support projects related to it
Responsible for software and hardware asset management and tracking
Manage the asset life cycle including requests, license checks, license compliance, usage tracking, life-cycle planning and general practices in support of good ITAM practices
Responsible for managing IT hardware, software, and Software contracts and licenses
Manage continual process improvement of the process and service
Provide metric's demonstrating the effectiveness of the service and the key performance measures
Establish cross functional relationships to ensure collaboration between all parties in delivery of the service
Assess and support other process owners that are integral to the ITAM process
Pro-actively manage repository of purchases licenses and on maintenance renewals
Ensure compliance with ITAM processes
Configuration Management responsibilities
Manage and support the effective use of the CMDB and the supporting ITAM functions
Contribute to the ITAM/CMDB vision, helping populate and maintain the quality of CI's and relationships
Coordinate and support CI Owners to ensure compliance with IT AM/CMDB policies and procedures
Ten years’ experience working in a senior capacity in ITAM and or a CMDB Service role, including the definition and implementation of new policies and processes
Management experience of staff and Managed Services Providers
A minimum of 10 years of software asset management experience with the responsibility of renewing software licenses and working with external vendors

Manager IT Quality Resume Examples & Samples

Design, develop, document and maintain the test automation framework in Agile environment
Develop automated tests
Work with development teams to coordinate testing and to translate requirements and functional specifications into detailed test cases
Troubleshoot and fix issues found in the test automation framework
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
8+ years of experience in IT Quality Assurance
Hands - on experience with Selenium, QTP and SQL
1+ years of experience with Agile methodology
2+ years of Quality Automation experience
Experienced with software testing methodology, including developing, writing, and executing test plans
Experience C or Java
Strong software testing framework experience with tools such as Selenium

Manager, IT Project Services Resume Examples & Samples

Responsible for the installation of Fiserv products and systems and the conversion of Client data and systems to complete functionality
Plans, organizes, assigns, directs and evaluates the work of project teams engaged in solution delivery
Acts as liaison with Clients and other departments, divisions, and organizations
Ensures that the design, scope and high level estimates for client solutions are appropriate and strategic
Provides overall leadership, direction and advice to the project teams
Approves project deliverables, changes to project scope, schedule, and staffing hours
Accepts responsibility for problems escalated from the team members Reviews / approves weekly timesheets in a timely fashion
Reports on activities of the program, via various documents and program review meetings
Ensures timely reporting and approval of billing is in place
Implements program management standards to ensure client satisfaction
Uses strong analytic skills to solve problems and make decisions based on limited precedents or guidelines
Provides input for making resource decisions that affect a department and location Has direct reports and is responsible for reviews and evaluations

Manager, IT Resume Examples & Samples

Experience developing, maintaining, & managing CRM applications
Healthcare knowledge preferred
Knowledge of Appeals & Grievances processes
Knowledge of Pega Rules Process Commander (PRPC)

Manager, It-hosting Resume Examples & Samples

Develop standards and procedures for hosting operations
Lead day-to-day operational service and support teams (including second and third line support) for global and local hosting services, ensuring adequate support is available as required to meet agreed service levels
Support third party hosting vendors in the installation, configuration, delivery, maintenance and monitoring of hosting components and services, in accordance with defined roadmaps, strategies, policies and standards
Liaise with vendors to manage maintenance planning and implementation (reactive and proactive) to minimize service disruption for hosting services
Co-ordinate the delivery of hosting service requests and requirements through collaboration with vendors where applicable
Manage the delivery of infrastructure development / build activities (in conjunction with Project Managers), including release and deployment management for new services
Provide capacity planning and availability management reporting for defined hosting services
Create and maintain operational and procedural documentation and escalation processes to ensure adherence to hosting SLAs
Ensure the provision of monitoring and reporting on performance for hosting services
Manage the technical resolution of hosting problems, incidents, issues and emergencies with third party vendors, and liaise with Service Delivery Managers to ensure stakeholders are kept informed of incident status
Ensure hosting problems and resolutions are documented for future reference
Manage the implementation of corrective procedures for prevention or system recovery of hosting services and infrastructure
Validate invoice components from third party vendors for hosting services
7+ years of experience in global IT hosting operations; Bachelor's degree in Information Technology/Computer Science or a related field
ITIL certification or relevant experience
Experience in working collaboratively with vendors, supplier management and negotiation
Technical credibility and independent judgment and decision-making experience on hosting matters
Strong understanding and experience with Citrix and virtualization technologies, including VDI
Citrix Certified Enterprise Engineer or equivalent experience
Knowledge of hosting architecture, monitoring, maintenance, capacity, performance, and service level reporting
Experienced in working with dispersed teams across geographically and culturally diverse locations
Significant vendor management experience
Familiarity in Multi-Supplier/Vendor environments
Considerable technical knowledge and experience in multiple aspects of hosting services
Effective planning, prioritization and delegation skills
Drive and enthusiasm
Good problem-solving and analytical skills, able to determine the impact of hosting issues quickly
Strong influencing skills and ability to positively and sensitively work with stakeholders
Sound decision-making skills under pressure
Executive-level interaction experience / comfort around senior leadership preferred

Manager, IT Services Resume Examples & Samples

Manage IT frontline services, applications, infrastructure and cloud services to support studio initiatives
Provide hands-on technical skills (servers, network, storage, database, virtualization, cloud computing, firewall, security etc.)
Formulate and deploy long-term strategic plans for enabling efficient and cost-effective technologies to provide a customer centric set of services
Establish and promote the implementation of overall IT department vision, mission and goals
Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
Supervise and mentor personnel, conducting annual reviews, weekly face-to-face meetings, and other activities designed to ensure a smooth work flow
Ensure appropriate systems are in place to maintain a reliable and productive work environment for studio personnel
Maintain ongoing relationships with peers to stay abreast of industry trends
Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements

Manager IT Quality Resume Examples & Samples

Advocate for the client, cradle to grave across all technology teams on all issues and requests that impact their assigned clients
Become a liaison between business operations and IT and ensure that all IT teams are aware and engaged in client requests to meet service level agreements and performance guarantees
Actively engage in routine discussions with account managers to ensure that the clients' needs are being met
Monitor IT progress on requests and provide feedback to the account team as necessary
Provide coaching to operational and IT teams on conducting Root Cause Analysis (RCA) on all reported issues from both IT and Operations
Ensure that an effective corrective and enterprise-wide preventative action plan is documented and in place
Must be able to facilitate discussions around root cause in a direct and non-judgmental manner and push past the defenses of the individuals involved in the issues to get them engaged in an open discussion
Individuals on this team will be responsible for review and analysis of reported issues and requests, maintaining metrics for reporting and producing monthly/quarterly/annual reports
Previous experience working in a large IT group
3+ years of experience as a Manager
Experience working as a liaison between IT and Business Groups
RCA/CAPA experience in IT or manufacturing
Experience in the health care or medical service industries
Previous experience as an account manager

Manager, IT Resume Examples & Samples

Ability to work in a team in a demanding, fast-paced environment
Highly motivated individual able to drive projects to completion
Ability to handle multiple concurrent activities and have a flexible, positive attitude
Demonstrated ability to track, organize and prioritize workload
Excellent customer service, analytical and problem solving skills
Must have good planning and organizational skills
Ability to provide support in a mission critical, 24x7 system environment
Ability to work independently and as a team member
Application configuration
User technical support/training
Ability to translate business process into a technical solution
Knowledge of project management to manage deliverables
Design specifications for information systems
Implementation of information systems
Maintenance of information systems
Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Implementation of complex information
Proficient in technical documentation of security actions and preventative measure as prescribed by the Duke Information Security Office
Ability to monitor and enforce security measures as mandated by the Duke Information Security Office
Ability to develop networking rapport with colleagues within the Duke I.T. system
Ability to write effective and concise Standard Operating Procedures to assist users
Expert knowledge of Windows and iOS operating systems as well as Windows Server network operating systems
Proficient in Active Directory management with expertise in setting up and managing user accounts, organizational units (O.U.s), and Group Policies
A technical support level knowledge of Microsoft Office Suite (Word,Excel, PowerPoint), Adobe Acrobat, A technical support level knowledge of Duke Service Now, IBM Big Fix with the ability to write Fixlets being a plus, Symantec Endpoint protection

Manager, IT Resume Examples & Samples

5-8+ years of experience in the IT related industry
5-7+ years of operational systems and support experience in a large, dynamic Windows-centric server environment
3-5+ years’ experience with Red Hat Linux
Very strong working knowledge of the installation, configuration, recovery, SRM and administration of VMware ESX Server in a large enterprise clustered/high availability environment
Very strong operational knowledge of Microsoft Server platforms and technologies including Windows Server, Citrix, DNS, and DHCP
Strong working knowledge of back-up strategies and data loss risk remediation
3+ years of Active Directory administration, design, group policy and troubleshooting
Very strong operational knowledge of Microsoft suite of management tools including MOM, and System Center 2012
5+ years’ experience managing an Exchange multi-site environment of at least 4,000 users
Demonstrates commitment to providing customer focused quality service
Proven ability to work in both a team environment and independently
Familiar with MessageLabs anti-spam and email archiving (Preferred)
Experience supporting a Blackberry (BES)/iPhone/Android smart phone environment of 1,000+ users
Experience with disaster recovery methodologies
Experience architecting and managing a cloud hybrid infrastructure
Travel required, ability to work weekends and off shifts
Bachelors’ degree in Computer Science, Information Systems preferred
5-8+ years hands on experience with Microsoft Windows as a Sr. Systems Engineer
4+ years hands on experience with VMware ESXi
3+ years managing IT infrastructure preferred
Experience with 400+ VM’s
Experience with 200+ physical Intel based servers (preferably IBM X-Series)
Experience with Red Hat Enterprise Linux in an SAP environment
MCSE certification is a plus
VMware VCP certification is a plus

Manager, IT Project Services Resume Examples & Samples

Experience in banking, financial services, and/or software industries required
At least 5 years of professional experience as a Project Manager or equivalent position responsible for defining and managing project scope, timelines, profitability, and effective delivery of solutions
Ability to meet committed deadlines
Ability to identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively

Manager, IT Quality for Member Services Resume Examples & Samples

Manage a multi-national team working concurrently on several projects, each with specific delivery targets that may differ from project to project
Should be able to Identify resource needs, effectively plan, define test Strategy, provide QA estimate, provide test management and test Reporting throughout the Testing cycle
Participate in product strategy, product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
Review Test Strategies and Test plans, monitor test execution and defects in Rally, Quality Center and/or RTC
Performs defect management activities which include problem and issue research, analysis and documentation, working with other cross-functional team members towards issue resolution and closure
Ensure consistent processes are followed to plan, document, evaluate and track test results to ensure system applications are free from defects
Ability to prioritize and be responsible for the execution of project tasks and at a program level, in a high pressure environment
Perform reviews of automation code
Constantly evaluate and enhance the test automation strategy and approach
Proactive voice of QA in discussions with development, business analysis, systems analysis, and user acceptance testing
Able to state a position, defend it, while maintaining good relationships across the SDLC
8+ years of experience in an Analyst, or Quality assurance role working on complex software programs
Demonstrated Experience managing a technical team of 10 or more resources, in a virtual team from a Global perspective (primarily North America, India)
Demonstrated experience working with of all phases of the Software Development Life Cycle, driving improvements in quality of outcomes, efficiencies and risk assessments
Demonstrated experience in managing in waterfall and agile SDLC environments
Demonstrated experience leading a team to resolve defects within the defect lifecycle (detection, reporting, analysis, correction, validation)
Experience working with HP Quality Center, IBM Rational, Rally
Experience working in a PBM environment
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Visio)
Relational database experience such as SQL

Manager IT Resume Examples & Samples

Leads troubleshooting calls and drives to root cause resolution; makes recommendations for long-term resolution of problems across the enterprise
Leads complex initiatives and issues within the Middleware functional technical area as well as cross functional areas
Ensures adherence to established Middleware technology standards and consults with senior leadership on technology solutions
Works closely with the application development organization and other functional IT areas to determine best practices, tuning, and problem resolution and root cause analysis in the Middleware space
Recommends strategies for technical aspects of the existing Middleware systems as well as broad system improvements which include cloud integration
Recommends strategies for process and monitoring improvement
Provides technical consulting on the use & integration of the Middleware and system utilities, tools, and applications
Ability to build lead and build a middleware team, by communication job expectations and goals, coaching, monitoring and appraising

Manager IT Resume Examples & Samples

Provides guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions supported. Performs additional job duties as required
Define tactical plans from overall strategy and implement them globally
Own the development, integration, implementation and support PKI / Certificate services globally
Technical subject matter expert for Certificate Solution (Venafi)
Ensure PKI / Certificate solutions satisfy regulatory and security audit/compliance
Technical leadership of multiple projects and meet deadlines
Develop and Implement governance of certificate lifecycle management solutions globally
Interact with Identity & Access Management teams to automate/standardize user access request process
Recommend improvements, corrections, remediation or requirements for associated projects
Create and maintain documentation for security related activities and metric reporting
Advocate Information Security standards and Industry best practices
Ability to troubleshoot complex issues and resolve issues quickly identifying the best option in an emergency situation
Ability to work with different teams and interact with technical and business folks across the Enterprise

Manager IT Resume Examples & Samples

Critical analysis of alternatives, design thinking and the application of architectural patterns
Modeling business processes using a variety of tools and techniques
Applying architectural principles to create business solutions
Strategic planning
Liaison between business and IT
Applying architectural frameworks like TOGAF and BizBok
Application of Quality Driven Management tools
Enterprise Capability Framework usage for analysis, roadmaps, and interlocks
Creating relationships across functional disciplines and operating companies

Manager IT Asset Management Resume Examples & Samples

Drive the development, maintenance and publishing of Software and Hardware Asset Management related policies
Drive a communication plan to educate Staples’ employees on IT Asset Management risks, guidelines, and policies
Provide regular updates to GTLT members on ITAM project milestones, metrics, and successes
Mentor, coach and manage the IT Asset Management team resources
Partner with GT Finance team on development of Total Cost of Ownership framework for IT hardware and software assets
Maintain up-to-date knowledge of technology, business processes and practices to continually improve ITAM program
Minimum 8 years’ IT Asset Management experience
Minimum 3 years’ experience directly managing and mentoring others
Knowledge of ITIL processes
Must be able to work in a fast paced environment on multiple projects with independent deadlines and deliverables, and have a strong attention for detail
*THERE IS NO SPONSORSHIP AVAILABLE FOR THIS POSITION***

Manager IT Resume Examples & Samples

Finance (GL, Accounting, Enterprise Business Analytics, FP&A, Tax, Treasury, CCAR)
Sourcing & Procurement
HR and Payroll, PMO, Legal, Compliance and GRC
Interfaces to systems outside the above portfolio and Enterprise Data Warehouse
Responsible for day-to-day application support including incident management, service requests, Tier 3 tech support, and proper escalations for business critical/complex applications
Works with the Business, IT teams and Vendors to resolve issues and researches requests and understands the complexity and time to complete
Working with other IT teams, conducts operational reviews, assessment and reporting of performance and capacity metrics to verify that systems are functioning as designed
Coordinate's and assist's with troubleshooting of code defects, data errors and configuration problems, to determine the origin of application errors
Works with the business and project managers to capture change requests, system enhancement requests, facilitate scheduled changes occurring with little or no impact to the business
Work with the infrastructure team and business users to understand and prioritize demand and suggest enhancements
Day to Day application Support (60%), Supporting Project and Initiatives (30%), Disaster Recovery, Audit activities, support process reviews/enhancements (10%)

Manager, IT Resume Examples & Samples

Extensive SQL server experience
Knowledge and understanding of all aspects of database tuning: software configuration, memory usage, data access, data manipulation, SQL, and physical storage
Experience in managing SQL Server developer and DBA team

Manager, IT Solutions Management Resume Examples & Samples

Manage multi-function software application configuration and/or coding. Develops testing and data conversion strategy and approach and oversees testing preparation and execution and data conversions. Manage work of contract developers. Perform Quality assurance
Manages the lifecycle of IT services/applications recommending patching, point releases and major upgrades and new system purchases
Manages execution of multi-function support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Oversees IT outsourced service ensuring service levels are achieved at effective cost
Implements strategic organizational goals and objectives and cascades goals and objectives to department. Attract, develop and retain personnel and continuously improve workgroup capabilities
Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Manager IT Databases Resume Examples & Samples

Agents of change to help mature the organization to adopt adequate database framework based on the application need
Management of a team of IT Engineers responsible for defining, implementing and managing the databases to evolve into Database as a service
Lead the movement towards database operations (including data management) as code in the delivery pipeline
Partner with the development and architecture team to drive the database harmonization effort
Communicate and evangelize process and data driven approach for quality thru product development life cycle for database engineering
Hands-on experience with establishing the database fabric for retail industry
Hands-on and management experience in maintaining and managing on-premise and hosted databases ( AWS, or Azure preferred)
Enabling the database automation in a delivery pipeline
Hands-on experience in optimizing the database footprint and high availability
Hands-on experience managing and maintaining databases at scale based on customer demands and seasonality
Hands-on experience with Oracle, MySQL, Cassandra, CouchDB, SQL Server
BS degree with a focus on Information Systems or Information Technology

Manager, IT Cybersecurity Resume Examples & Samples

Sets team direction; oversees work activities of supervisors; provides forecasting and planning input
Evaluates innovative approaches and solutions to complex problems and issues
Evaluates analysis of and suggested solutions to complex issues, as well as complex conceptual analysis, ensuring implementation
Collaborates and offers managerial direction to other managers, project managers, architects, and other technical leads to ensure continuity and communication across teams
Evaluates and offers managerial direction, ensuring mitigation of risks to the IT infrastructure as well as the company
Mentors and coaches cybersecurity team leads and other individuals, providing guidance and expertise, promoting continued integration of technological advances to further enhance security
Ability to collaborate with internal and external stakeholders, as well as communicate with high-level management
Ability to oversee the troubleshooting of highly complex, technical situations within a matrixed organization, providing developmental solutions
Experience in Fortune 500 company
Ability to provide mentoring/guidance to others, including other managers
Have advanced certifications
Oversee the development of training content for issues related to IT Cybersecurity

Category Manager IT Project Services Resume Examples & Samples

Provide management oversight of the day to day activities of the IT Project Team, ensuring consistency in approach and supplier relationship management
Reporting to the global lead for Contingent Workforce Procurement, assist in development of and align team to global team strategy
Successfully manage supplier relationships to ensure best-in-class pricing, delivery and service consistency across the firm's Lines of Business
Successful multi-year track record (minimum 6-8 years) in managing IT Services related categories, preferably in the banking and/or financial services sectors
Strong skills in team management, leadership and development of individuals

Manager, IT Resume Examples & Samples

Advanced knowledge and development experience with a Business Intelligence enterprise tool such as (MicroStrategy, Tableau, Cognos, Business Objects, etc)
Advanced knowledge of SQL development
Exceptional business analysis experience

Manager, IT Project Services Resume Examples & Samples

5-7 years of previous project management and/or relevant consulting experience
Experience in project management processes and methodologies, as well as, project lifecycles
Experience in driving large scale change efforts
Very good English skills (+90%)
Project Management Professional (PMP) certification preferred, not required
Familiarity with Project Management tools
PMP Certified preferred. Master degree is plus
Manages relationships with clients and BUs
Is responsible for forecasting, budgeting, billing, account team resource allocation, and quality of deliverables
Facilitates the team's ability to provide seamless delivery and excellent service to customer/stakeholders
Staffing team accordantly with work pipeline and right skill set
Responsible for End to End delivery of services provided out of CR for BUs and clients

Manager, IT Project Resume Examples & Samples

Lead the planning and implementation of large complex projects and programs
Accountable for meeting agreed upon scope, quality metrics and schedule for large strategic projects
Manage deliverables, escalate issues, and mitigate risks as appropriate
Build relationships with global organization to ensure that proposed solutions will be implemented
Manage the overall direction of the project while striving to add value at each stage
Direct the project team’s work plans
Appropriately define project tasks and resource assignments
Ensure adherence to project methodology and CommScope development standards
Create & execute development plans and implement development processes for multiple projects
Ensure that all features embody engineering best practices, efficient, scalable architecture, elegant design and high quality implementation
Assist team members in resolving issues and mitigating risks
Bring technical expertise based on development experience, and make sound technical decisions to deliver high quality projects
Lead and drive requirements gathering sessions to ensure business requirements are appropriately translated into technical requirements
Ensure traceability of requirements to deliverables
Drive design and code reviews to ensure consistently high level of design and implementation
Drive quality process and trustworthy computing initiatives throughout the product lifecycle to eliminate architecture, design and coding defects at the source
Communicate policy & technical directions to all levels within group
Present reports defining project progress, issues and risks
Serve as mentor or coach to junior level project managers and coordinators

Service Manager IT Resume Examples & Samples

Monitoring Contractual Agreements: the IT Service/Vendor Manager constantly deals with contractual agreements of securing sale tenders from ING vendors. The IT Service/Vendor Manager is responsible for authorising contract documents including statements of work and service level exhibits. The IT Service/Vendor Manager defines KPI’s and SLA’s in collaboration with the other departments, evaluate the sourcing matrix and support Procurement to define and evaluate RFP. This role requires him to understand policies and procedures associated with purchase contracts such as indemnification and amendments. He evaluates and monitors contracts to ensure vendors comply with contractual terms and conditions
Managing Relationships: effective management of relationship with external partners is integral in ensuring continued service delivery and customer satisfaction. The IT Service/Vendor Manager plays the role of an advocate of the vendor to the internal management of his company. He may adopt such strategies as vendor service offerings to develop and maintain strategic relationship with suppliers. The pricing at which the company’s products and services are secured depends on the relationship built between the vendor manager and partner vendors
Documentation: Successful management of a company’s procurement department entails proper record keeping and documentation. The IT Service/Vendor Manager performs this role by maintaining and reviewing documentation including records of purchase items, costs, deliveries and inventories. Analysis of these records helps him to determine if prices charged for products are reasonable and manageable for his company given the performance of the market. Documentation therefore helps him evaluate products and vendor performance
Problem Resolution: The IT Service/Vendor Manager is also responsible for troubleshooting all vendor problems. In other instances, he may report vendor queries such as delays in disbursement of payments to the management for corrective actions. The IT Service/Vendor Manager arranges meetings with staff and vendors to discuss issues affecting the supply chain and possible measures. Such issues range from defective or unacceptable goods or services to delivery delays. The IT Service/Vendor Manager ensures problem resolutions are achieved without compromising the relationship with vendors and company customers
Product Evaluation Duties and Budget: The IT Service/Vendor Manager must be able to communicate effectively with the finance department. Part of his duties is to listen to employees and evaluate whether the current products they are purchasing meet their needs. The vendor manager works closely with finance managers to determine whether there is room in the budget to upgrade or how to make cutbacks with the least negative implications
Effective communication (written and spoken)
High level of standing
High risk and compliance awareness
Excellent negotiations skills
Excellent in interpersonal skills with internal and external stakeholders as well as senior management
Strive for result and excellence
Problem solving ability and strong analytical skills
Able to challenge the status quo

Manager, It-load Balancing Resume Examples & Samples

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Basic computer skills, with proficiency with Word and Excel
Knowledge of computer and/or network systems, applications, procedures and techniques
Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
Ability to work with others to resolve problems, handle requests or situations
Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
Displays a sense of urgency to resolve issues quickly and efficiently
A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

Assistant Manager IT Resume Examples & Samples

4 to 5 years experience in IT Service/ IT department/ Hospitality Industry
Minimum 2 years experience at same profile
University graduate or equivalent diploma in Information Technology/ Computer Science
Good knowledge of Alcatel & Guest internet network setup
To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all guests and departments
To ensure that any problems encountered in software and hardware are addressed immediately
To ensure all servers and applications are running with 100% uptime report
Contributes to the satisfaction of individual guests by ensuring the technical team has the skills need to resolve simple and recurrent problems
To install computer systems, ensure that backup systems operate effectively, buy hardware and software & provide the technology infrastructures for the organization

Manager, It-n.com Resume Examples & Samples

Lead development teams to build and deploy software solutions to satisfy customer needs
Builds, Coaches and maintains team of software developers
Collaborate with Product, Program and other teams in implementing solutions
Comfortable with DevOps model in owning end-to-end technology and infrastructure stack
This position may be required to perform other related duties as assigned
Bachelors in Computer Science or closely related degree
Experience in designing and delivering web based services and applications
Strong experience in operations excellence (health monitoring, operational metrics)
Great design and problem solving skills, with strong bias for engineering excellence
Good knowledge of software engineering practices, SDLC, build process and operations
Proven exp. delivering projects using C# / Java / AWS / Open source tools
8+ years of relevant work experience
Experience working in an Agile Development space
Experience working in a metrics driven environment

Manager, IT Resume Examples & Samples

Plan, manage, and coordinate the development and operation of information systems or technology solutions to meet business needs
Manage department staff including performance management and career development to ensure alignment with defined goals
Assume hiring responsibilities and manage/assist in training of new staff
Plan and direct the daily activities of a team
Interface with managers in IT, Operations, Client Services and other areas, applying standard solutions and processes
Experience with ETL, Reporting and analytics required
Healthcare or health insurance experience strongly preferred

Manager, IT Resume Examples & Samples

Implements IT plan according to the IT and corporate strategy
Manages the maintenance and enhancement of hardware and software systems that support field business applications and local area networks / wide area networks ("LAN / WAN") for employees
Ensures compliance with IT standards, policies and procedures
Accountable for the function's budgets
1 to 2 years project management experience

Manager IT Systems Management Resume Examples & Samples

Assist in managing and coordinating all production support related activities
Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
Be willing to work on a 24x7 on call basis as needed
Function as a sub team lead + technical SME
Ensure timely resolution of all production issues meeting or exceeding SLAs
Ensure that the work delivered by the team is of high quality
Work with business to prioritize production issues for resolution
Assist Service Manager in providing management status reports on daily, weekly and monthly basis
Assist Service Manager in work order tasks including management of customer - driven priorities
Ensure that all documentation has been updated and that work product meets compliance requirements
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
Predict emerging customer needs and develop innovative solutions to meet them
Solve unique and complex problems with broad impact on the business
Lead large, complex projects to achieve key business
Proven Problem solving skills working on 24x7 support function
3+ years of experience in developing or supporting IT applications in a commercial environment
2+ year working as a team lead or a sub-team lead in an IT support function
3+ years of experience as a team lead of software engineers or IT support personnel
Previous IT experience as a software developer, release management, or systems analyst
Previous healthcare industry experience

Manager IT Portfolio Resume Examples & Samples

Supports the intake process of projects through the governance process, inclusive of IT projects and broader JetBlue initiatives
Create a collaborative partnership among portfolio stakeholders that enables resource demand planning, budget management, initiative strategic alignment, change management, and project pipeline planning decisions
Works with IT Finance to review financial health of their portfolio or projects and programs
Supports Program and Project Managers within portfolio with delivery and reviews to confirm adherence to PMO methodology
Develops and delivers project management training to improve consistency and quality in project delivery
Develop and deploy project and program auditing strategy with a focus on visibility into trends, communication to steering committees, risk mitigation
Support product management with roadmap development with insight contributions from within, and across, portfolio activities
Build strong relationships within JetBlue to understand the business challenges and opportunities
Support the development, innovation and adherence to the JetBlue IT PMO’s Project Management methodology including the support & creation of project management best practices, tools, and ways for JetBlue to drive efficiency in order to reduce costs and add value
Bachelor's Degree in related discipline or related subject and/or demonstrated capability through previous experience and education to perform job responsibilities
Five (5) years’ experience in IT Program/Project Management with PMO experience Demonstrated project portfolio management skills (project intake, resource planning, demand management, budget management)
Ability to manage small to medium sized projects- managing scope, schedule, resources, risks/issues, and cost, along with supporting large projects and programs
Knowledge of SharePoint, Outlook, MS Project, Microsoft Office tools
Creation of PowerPoint presentation for leadership audiences
Available for occasional overnight travel (Less than 10%)
Ability to multitask and prioritize assignments
Ability to work well under limited supervision in a fast-paced environment
Ability to handle confidential information with professionalism and diplomacy
Strong research, analytical, problem-solving and decision making capabilities
Must be legally eligible to work in the country in which the position is located
Experience with Project and Portfolio Management tools a plus

Assistant Manager IT Steering Resume Examples & Samples

IT Project Management
Reporting and Communication skills
Process improvement methodologies
Communicative and able to influence without authority
Usual MS-office software

Manager, IT Project Services Resume Examples & Samples

Graduate degree or advanced studies in business, management, finance, computer science, or project management is highly desirable
PMP (Project Management Professional) certification is highly desirable. Experience working in a professional services environment is a must
High level creative/strategic thinking skills, with experience in brainstorming, managing and implementing strategic programs
Excellent multitasking skills and demonstrated success working in extremely fast paced environments
Solid and proven project management skills and budget stewardship skills
Excellent communication skills in English and Spanish (oral and written)
Excellent negotiation skills and business focused
Results oriented and ability to lead a team to fulfill annual objectives
Highly motivated and keen to develop existing skills in a professional, innovative and multi-cultural environment
Strong people management background is essential
Possess strong team building, mentoring and management skills
Be skilled at building relationships & consensus
Be able to prioritize your work and the work of the team
Be willing to be flexible, adaptable and learn in the workplace

Manager, IT Managed Services Resume Examples & Samples

Project management experience in handling teams of at least 25-30 L1 and L2 support engineers, running day to day operations, overseeing assignments of the engineers
Extensive experience in a customer facing role - Includes demonstrable success; working directly with clients to resolve business and technical conflicts; communicating with broad range of client stakeholders, both technical and non-technical
Experience in Banking domain preferably on Online and Mobilie Banking
Experience in configuring and installing Application and performance Monitoring tools like Solarwinds, Splunk, NCentral and NewRelic etc
Knowledge of Incident, Problem, Change, Risk and Issue Management processes and metrics
Ensure that project’s SLAs are maintained
Experience in hiring engineers, training and staff development
Develop, maintain and track project plan
Must have strong experience in managing US client’s expectation and situational handling
Coordinate and help in troubleshooting of incidents in cooperation with other technical teams and vendors
Co-ordinate with project managers, resource managers and department head for tracking the progress on ongoing projects
Knowledge of CMMI, ITIL and other quality processes
Leadership skills to inspire, motivate and enable project teams to deliver successful projects
Effective written and verbal communication skills and telephone etiquette
Should understand dashboard and metrics (Financial, Capacity, Utilization, Quality, Portfolio)
Should have very strong exposure to project management tracking tools

Service Manager, IT Solutions Resume Examples & Samples

Manage the support and SLA performance
Service continuity
Plan, prepare and organize service capabilities for new development activities, e.g. projects, releases, new applications
Measure and lead support teams to perform as defined in KONE standards
Plan and manage service costs
Tactical vendor management within the scope
Bachelor’s or Master’s degree in relevant field, e.g. Engineering, Information Sciences etc
Solid IT process knowledge with good ITIL understanding
Experience in service management for cloud systems
Excellent collaboration, communication and negotiation skills in English
Interest in Finance, reporting and HR, legal and safety domains

Manager IT Services Resume Examples & Samples

Develops departmental plans including business, production, and organizational priorities that meet the critical needs of their customers and drives efficiency into the technology portfolio. Responsible for the formation and application of information technology policies and procedures
Works with business units to identify technology and practical solutions to business problems. Looks to leverage proven and existing technologies within the corporation and across business units
Manages the portfolio of business technology and related information technology assets. Establishes and meets appropriate service level agreements. Troubleshoots ambiguous and complex problems across the technology portfolio
Leads and participates in the planning, development, enhancement, and maintenance of the Enterprise Technology Strategic Plan from both a business and technology perspective
Advances the use and knowledge of information technology within the company. Leads and participates in the technology planning process within supported areas of the business
Develops long-term strategic relationships with customer and industry leaders
Presents complex technical ideas to technical and non-technical audiences regarding the potential business impact of emerging technologies on organizations and individuals, and the risk of using or not using such technologies
Responsible to business leaders for development of solutions, scope development, prioritization, and delivery of systems and functions. Jointly develops plans and solutions in a timely and cost effective manner
Leverages sourcing departments and manages vendor relationships and agreements. Ensures quality services are provided in a cost-effective manner, and agreed-upon service levels and contract terms are met
Performs all management duties including, but not limited to, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times
Education or experience equivalent to a four year degree from an accredited college or university, with emphasis in information technology, business administration, or related area
A minimum of ten years technical and/or professional experience
A minimum of three years supervisory experience
Three years of project management experience
Solutions development life cycle (SDLC) experience
Application delivery and infrastructure experience
Experience in managing and executing solutions that enable business strategies
Demonstrated effective leadership skills, with the ability to manage employees at multiple locations
Conceptual knowledge of information technologies and methodologies
Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals
Demonstrated ability to develop efficient and effective solutions to diverse and complex business problems
Demonstrated financial skills such as budgeting and basic accounting
Demonstrated effective interpersonal, verbal, and written communication skills
Demonstrated ability to establish relationships with others and use those relationships to successfully execute projects that align with business strategy and fit within the organization
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management)
Promotes and supports diversity initiatives and equal employment opportunity
Ability to work in a diverse work environment
NOTE: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check

Manager, IT Build Resume Examples & Samples

Application and implementation of platform design patterns and standards for infrastructure components across various platform domains
Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities
Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc
Interest in enhancing knowledge/expertise in your own area and staying abreast of industry and/or business trends
Experience working independently and often autonomously in the management of projects, teams and operational disciplines and can develop strategic thinking and planning in the execution of work plans
Ability to manage or lead multiple teams (
Readiness to manage system enhancements, new releases or projects typically focused on a specific product / system / application of moderate scope and complexity
Strength managing projects and teams (including financials) and advocates for the reusability of architecture and processes by new business initiatives
Capacity to manage problem resolution, plans and strategies for operational advancement
Confidence in managing overall team, impart leadership and technical guidance. set team targets and objectives, deliver results

Manager IT Resume Examples & Samples

CISSP / CISM / CRISC / CISA or similar Security / Audit certifications
Project Management / Experience with Enterprise Deployments / Large Scale projects
Experience with Continuous Development Deployment (DevOps and SecDevOps)practices
Previousmanagement experience with a diverse/ agiledevelopment teams and cross team development practices / co-ordination
End to endexperience in SDLC including, testing, monitoring,and systems support
Experience with Big Data platforms and diverse data architectures / sourcing / management
Background in Statistics / Data Science methodsand concepts
Track record of deploying innovative concepts into production environments
Experience managing contractor development teams
Contract negotiation and management
Masters degree inComputer Science, Engineering or Business

Manager, IT Resume Examples & Samples

Manage department staff including hiring, performance management and career development to ensure alignment with defined goals
Plan and direct the daily activities of a team focused on a particular system or technology
Liaison with managers in IT and other functions, applying standard solutions and processes
Apply specific technical expertise in depth to address technical and business issues

Manager IT Quality Resume Examples & Samples

2+ years’ experience with Big Data technologies
2+ years’ experience with ETL processes and technologies
2+ years’ experience with automated testing tools, particularly for file based / batch applications
4+ years’ experience managing multi - site teams of onshore & offshore employees

Manager, IT Resume Examples & Samples

Demonstrated ability to develop and provide SLAs and Service Desk deliverables
Strong customer service and process orientation
Extensive knowledge of computer hardware and software, including desktops, laptops and handheld computing devices and their associated operating systems
Bachelor's degree in computer science, information systems or a closely related field or an equivalent combination of education and experience
At least eight years of related work experience which includes progressive experience in the management of a technical support team
Certifications in ITIL, Service Now experience required
EQT Corporation and its subsidiaries is an EEO/Affirmative Action employer -- M/F/Disability/Veteran

Manager IT Resume Examples & Samples

Strong strategic thinking, collaboration, problem solving
Proven success in leading large scale, cross OpCo initiatives
Ability to present to senior leadership

Manager It-mfg Resume Examples & Samples

Manage 2nd Tier support team to ensure proper operations of the supply chain systems
Track and analyze system issues, drive continuous improvements on solution scalability and reliability
Partner with subject matter experts, business stakeholders to understand solution pain points, troubleshoot complex planning issues, and derive long term solutions
Lead global key initiatives to create and enhance system solutions
Establish process framework to monitor, execute, and deliver projects on time and with excellent quality
Establish and sustain robust software delivery model
Set objectives for competency development programs within Mfg IT group and steer the group up the value-chain
Assist in creating team vision, plans, and strategies in alignment with the organization’s goals & priorities; articulate it to align the team
Coach and develop team members. Promote synergy within team as well as with other groups in the organization to the organization’s advantage
Must have 13+ years of experience in IT industry, of which at least 5 years in management role of an IT team with 10 or more team members
5+ year experience in designing, constructing, testing, and supporting complex supply chain planning solutions, such as i2/JDA, SAP APO, Adexa, Kinaxis
Strong project management skills, ability to manage multiple projects with varying priorities
Must have strong analytical, problem solving skills
Familiar with software development cycles and IT process standards, such as ITIL
Must have excellent communication skills, with the ability to work effectively with technical and functional teams. Prior experience in consulting a plus
Must be able to work flexible hours to interact with global team members across time zones
Exposure in semiconductor industry a plus
Willing to travel internationally when required

Manager, IT Systems Resume Examples & Samples

Manages daily operations for the IT systems team, including hiring, training, scheduling work assignments and managing individual performance
Leads the team which perform the following tasks
Bachelor’s Degree in Computer Science or Computer Information Systems
5+ years of experience managing technical teams, specifically in the datacenter, systems and infrastructure areas
7+ years of hands-on direct IT Systems experience
Must have excellent attention to detail and the understanding of how to troubleshoot complex and interdependent systems
Demonstrated ability to provide solutions to technical problems of varying scope and complexity
Demonstrated experience of strong leadership and management skills
Strong vendor-management experience
Must have strong technical skills, and ability to lead technical discussions in all phases of the IT lifecycle
Experience with ITIL, COBIT, Six-Sigma or other structured continuous improvement methodologies
Experience with virtualization and related technologies
Experience with enterprise storage solutions
Experience with cloud-based computing, IaaS and SaaS solutions
Excellent verbal and written communication skills and the ability to run a meeting
Strong customer-service orientation with good follow-through
Strong Analytical skills with proven ability to troubleshoot systems-related issues
Organizational skills to manage multiple tasks and jobs to meet deadlines
Adaptable and flexible dealing with change
Strong capacity for operating in a flexible, dynamic environment where creative thinking is required

Manager, IT Solutions Management Resume Examples & Samples

Analyzes business requirements, converts requirements to functional and technical specifications, and designs cross functional solutions to meet complex business requirements. Participated in new technology evaluations
Manage personnel performing and documenting software application configuration and/or coding, preparing and executing testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. May supervise work of contract developers. Perform Quality assurance
Manages specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems purchases
Manages Execution of support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions
Implements departmental goals and objectives in line with strategic organizational goals and objectives. Attract, develop and retain personnel and continuously improve workgroup capabilities
Works on issues where analysis of situation or data requires review of relevant factors
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules

Manager IT End User Services Resume Examples & Samples

Ensures the operation is in accordance with the established procedures and practices
Monitors the performance of support personnel, reviewing response times, problem logs and trends in problems reported
Recommends strategies and or hardware/software enhancements to increase employee productivity
May monitor performance of computing equipment, coordinates equipment installation and delivery schedules
Selects, develops, and evaluates personnel to ensure the efficient operation of the function

100

Assistant Manager IT Directly Consumed Services Resume Examples & Samples

Change
Lateral Contacts
Vendor teams – Daily
Peer Group – Daily
Business Team – Daily
Service Lines – Bi Monthly

101

Manager, IT Endpoint Management Resume Examples & Samples

MINIMUM of 10+ years of experience related to endpoint management, including Mac, Windows, and mobile device management
Previous responsibility for oversight, management, and communication of complex technical programs
Ability to maintain productive relationships with stakeholders in situations where there is always more to do than time to do it
Technical creativity and open-mindedness
Demonstrated success managing vendors
Demonstrated success in fast paced, rapidly growing cloud-centric organizations
Agile development methodology
Previous experience with automation tools such as Casper, Bigfix, Airwatch

102

Manager, IT Lean Practice Resume Examples & Samples

Collaborate with other team members as well as consulting partners and contribute to the overall capability growth and team building of the Lean program
Develop and maintain strong relationships with management and staff in the wave functional area as well as key stakeholders within IT&S
Develop creative ways to analysis difficult issues and conduct targeted and insightful diagnostics
Drive outcome with a bias for action, demonstrated a strong focus on impact and delivery

103

Manager, IT Systems Resume Examples & Samples

Bachelor's degree in Business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
10+ years of a mixture of core Server and Active Directory, LDAP, ADAM and AD LDS experience including Data Center, Cloud Engineering, Infrastructure & Configuration Management and scripting
7+ years leading technical teams that solve complex problems and provide detailed technical and business analysis
5+ years' experience with development of new AD schema attributes and classes as well as overall schema updates
Superior oral and written communication skills. Ability to exhibit a commanding presence when necessary
Superior computer skills including business applications such as MS Windows and MS Office including Excel, Access, Visio and Word. Service-Now experience a plus
Knowledge of theory and principles of project management
LI-LT

104

Manager, IT Services Resume Examples & Samples

Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external)
Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services
Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders
Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels

105

Service Manager, IT Resume Examples & Samples

Designs, implements, measures, and improves IT Service Management ITIL framework, and processes, including incident and problem management; request management and fulfillment; asset and configuration management; change and release management; and service catalog and portfolio management
Manages a high-performing, best in class team supporting ITSM tools and other strategic departmental applications. Mean Time to Resolution Partners with ITSM vendors on application support, upgrades, service levels, and renewals/licensing. Set individual goals for business analysts and customer service standards
Cost Optimization: Continuously identify cost reduction for service delivery through leveraging tools, automation and best practices
Works closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations. Measures, manages and continuously improves all aspects of IT Service Management delivery, including user experience, process effectiveness and efficiency, and assists in communicating expectations and relevant information
Responsible for the management and implementation of policies and procedures related to Service Management including Incidents, Events, Problem and Change management. The Service Manager is also responsible for planning, designing, and analyzing the organization's service desk according to best practices, while ensuring high levels of customer service quality and availability
The Service Manager is also responsible for resource capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Service Manager will also assist to escalated problem resolution by giving in-person, hands-on support to end users when necessary
The selected candidate will have 3-5 years of diversified information technology experience
At least 3 years of applying and managing IT Service Management processes and have an ITIL or equivalent IT Service Management certification
Basic knowledge of corporate processes and the ability to conduct user training are also required
Practice Methodologies. ITIL v3 or equivalent technical certification
At least 2 years of working with Service Management tools and systems, including service catalogs, knowledgebase management and reporting tools. Experience with Service Now preferred
Good interpersonal skills and relationship building skills. Excellent customer service skills to be able to serve customers in a team-oriented, collaborative environment
Experience in direct management
A proven track record of excellent service delivery
Leadership in a relationship managed environment
Technically-oriented aptitude to develop high-level expertise in business or corporate processes
Ability to work in a demanding and deadline-driven environment
Be willing to travel if needed

106

Manager, IT Resume Examples & Samples

Managing a team of IT professionals responsible for collecting and understanding technical business requirements from Charter business personnel, other EDC teams and vendors for the purpose of engineering and implementing unique Data Center server solutions based on current enterprise standards which addresses those requirements
Develop and produce detailed configuration standards and operationalization of server platforms to enable the accurate procurement and build out of systems
Efficiently and accurately build, document, and deploy the agreed upon IT system solution in a timely manner to meet business timelines and support needs
Verifying that the proposed end-state architectures follow enterprise system standards, is within reasonable cost guidelines, and engineers / deploys all enterprise systems within the National Data Centers and network spaces
Works in conjunction with associated technology partners and other Data Center teams to ensure system implementations are performed in a timely manner to meet business timelines
Assists in the research, selection, documentation, and communication of enterprise IT hardware standards related to IT systems both physical and virtual
Refining, maintaining and enforcing baseline/standards/templates around Unix, Linux and Windows systems including setting host hardware standards
Seek out consolidation opportunities regarding all servers and systems
Be a leader and management driver in the hardware ordering/provisioning process
Overseeing day to day operational activities for the Enterprise Data Center - Infrastructure Build group, including managing project assignments, coordinating workloads and schedules, insuring adherence to the Provisioning and Decommissioning processes of unique server builds and appliances
Working with management on planning and staffing for Build team workloads with clear visibility and reporting of build activities over a 15/30/60/90 day period
Provide metrics to management on engineering/build activities
Work with associated teams to insure assets are effectively logged, updated, tracked and reported on within the designated inventory database tool (Enterprise Systems Database (ESD)/CMDB/etc.)
Inventory management of assets, including overseeing the use of ESD as a tracking tool
Oversee the installation, support and maintenance of the Enterprise Systems Lab
Work closely with Enterprise Architecture team to lead the testing and implementation of new technologies and work to select the next generation technologies to be used
Manage the overall maintenance contracts activated within the Infrastructure Engineering group from annual renewals to new adds and deletes
Work with management to plan and schedule execution of Infrastructure Engineering project related work on-time and on-budget
Work with management to set Build team goals and objectives and drive toward their successful execution based on overall Enterprise Data Center goals
Manage the overall performance review process for the Build group
Manage and coordinate vendor activities in the context of services being delivered to and with the Infrastructure Engineering team

107

Manager, IT Services Resume Examples & Samples

Manages customers expectations and maintains or exceeds customer satisfaction by delivering high quality services through regular communication, staying abreast of their issues or concerns and provides added value services
Creates and fosters a culture of change management accountability and responsible for functional groups
Continuously designs, develops and refines the MIT Change Management Process based on best practices
Documents and keeps up-to-date MIT change management policies, process diagrams and flowcharts
Chairs and coordinates Change Control Board Meetings, including agenda and minutes
Tracks and documents the status of all MIT changes and outcomes
Ensures all changes occur in a timely manager and peforms the necessary follow-up to correct any issues and facilitates discussions that are required to resolve open issues
Assists in the assessment of the impact, cost, benefit and risk of proposed changes, if appropriate
Monitors and co-ordinates change implementation
Designs, develops and delivers change metrics (i.e. change success/failure rates) and reports to management
Serves as the subject matter expert for the change request tracking system
Researches, evaluates and recommends change management toolsets, as necessary
Provides feedback after review of technical/operational documentation
Delivers weekly status reports and project project plan/tasks on time
7-10 years of relevant technical and business work experience including; 4 or more years as an IT Change Manager leading process improvments, CAB reviews, and overseeing production changes

108

Manager IT Quality Resume Examples & Samples

Has a technical background that enables easy bridging across the business and technical domains of the project and the enterprise
Work with the Product Owner and the team to understand application functionality, actively participate during articulation and sizing of user stories, and help agree on acceptance criteria
Work with the Product Owner on product backlog grooming, keeping in mind the evolving product and enterprise direction
Participate in showcases and retrospectives, and understand end user perspectives, needs, pains and wants
Promote Agile practices like test-driven development, peer development / testing, continuous integration, and modular coding with documentation
Bring disparate teams together so that product / module dependencies can be identified early
Work with solution and enterprise architects to understand the product landscape and realize testing synergies
Promote and enable testing automation early
Lead Functional and Systems Integration Testing (SIT) efforts for a large-scale software solution that involves multiple Agile teams working in an iterative/incremental development model
Build and Implement Test Strategies that support agile development and end-to-end solution quality
Facilitate and coordinate software demo (as needed for UAT audience) from higher environment
Work with Deployment/Release Management group to schedule code deployments into Testing environments. Ensure all defects uncovered during Functional Testing are properly logged, lead Functional Test defect triage meetings, assign tasks to appropriate resolution teams, and manage process through defect lifecycle
Develop SIT/ Functional Testing, Definition of Done/Acceptance Criteria
Partner with development teams to develop a quality culture; drive adoption of unit tests, automation, metrics and other quality initiatives to ensure platform and ecosystem robustness
Assist with completing review of business requirements, user stories, functional flows and specifications
Champion best practices and test efficiencies, manage risks, Identify, assess, address or propose mitigation/contingency plans
Provide testing and defect status reports. Lead development of SIT/ Functional test cases; oversee creation and execution of SIT/ Functional test scripts. Collaborate with Test Data Lead to identify test data requirements for assigned projects
Assist Automation Leads in identifying manual test cases that can be automated
Develop and maintain strong relationships with Business Analysts (BA) in IT Portfolio Management organization to ensure a deep understanding of Functional Testing needs
Avoid the silo effect where a lack of communication can cause a change in one area of a system to adversely affect another area of the system
Manage and prioritize multiple assignments, and competing priorities in a rapidly growing, fast-paced environment
Develop and promote effective working relationships with all levels of management
Assess and identify dependencies and actions needed to successfully perform work as assigned
Understand the long-term ('big picture') and short-term perspectives of situations
Apply multiple technical solutions to business problems
Communicate with diverse business communities
Planning, Organization, Coordination, Scheduling
Analytical skills, triaging, prioritizing and managing issues
Passion for Quality Engineering
Bachelor’s degree equivalent work experience in Information Technology/Management Information Systems (MIS), Engineering, or related field
6 or more years of technical experience with an emphasis on testing or relevant experience
5+ years’ experience managing Quality Assurance activities
3+ years Agile experience
3+ years’ experience with Audit change management controls
Familiarity with Test Driving Development (TDD) & Behavior Driving Development (BDD) Risk Based testing
Understanding of quality management and current testing trends and methodologies
Experience with SOX Change Management controls
Experience with release/build management and configuration management e.g. CI and CD
Understanding of Healthcare Payer business processes especially claims processing
Strong understanding of Healthcare Payer data flows and underlying application architectures
Experience working in an Agile environment (e.g. SAFe, Scrum, KANBAN, and/or Scrum of Scrum)
Experience with testing suites (e.g. from HP, CA), and Selenium, JMeter, and Cucumber (for testing)
Experience with one or multiple Agile-focused tools - e.g. Rally (preferred), JIRA, AgileCraft, VersionOne
Experience with capturing and reporting testing execution metrics
Knowledge of processes and procedures relating to application design and development
Leadership skills and ability to mentor and develop team members

109

Manager IT / Coms Resume Examples & Samples

The IT/Communications Lead must have a minimum of two years’ experience in an IT department in an overseas environment
Experience using CISCO and MS information system is preferred
Experience in Networking Operations Centers (NOC) is preferred
Solid knowledge of LAN/WAN network administration and support under Windows XP/Win7 and Active Directory in an Enterprise environment
Must have the ability to troubleshoot Window 7, MS Office Suite, MS Server 2008r2, Cisco switches and TCP/IP issues
Implement plan to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs
Proven expertise in supporting and troubleshooting hardware, software and networking issues
Bachelor’s degree in IT or related communications field preferred
10 years of operational experience in managing enterprise information systems, including networks, servers, workstations and secure systems
3 to 5 years of operational experience with information technology and communications systems, preferably in contingency or combat situations
Experience with VSAT systems
Professional level certification in one or more of the following disciplines is required: Microsoft products, Cisco products, and information security
Project management experience with information technology and/or tactical communication projects or programs
Must be able to obtain an MRPT
Must be able to be medically cleared to perform on contract
Citizenship: US Citizenship is not required for this position

110

Manager, IT Resume Examples & Samples

5-10 years of experience (2-3 years as lead or manager) in Software Test Automation
Experience in Requirement Analysis, Planning, Testing, and Automation of test cases and quality assurance of Client/Server and web applications
Experience in Selenium 2.0 (Web Driver, RC, IDE). Created POM, used POI Excel add-on for test parameterization (Data Driven). Used Log4j for logs, errors, exceptions, info, warnings etc
Worked extensively with projects using JAVA, J2EE, C#.net, JavaScript, HTML, XML and Database - SQL Server – SQL, stored procedures, Oracle SOA 11g, UFT/QTP, Selenium, J-Meter, N-Unit, Power Shell, Quality Center, Jira, Rally, CVS, SVN and GIT

111

Manager IT Performance Level Resume Examples & Samples

Setup and implement the framework for the performance management function
Gathering performance data on those variables of interest to IT and senior management
Analysing the data to determine normal (baseline) levels as well as thematic trends
Conducting analyses under guidance from Performance Management leadership, to support regular reporting cycles
Working with data sources to ensure timely and thorough submission of the data for which they are responsible
Working under supervision as data analysts, to support the reporting effort

112

Manager, IT Resume Examples & Samples

Certification in ITIL Foundations, HDI-SCA, MCP, MCSE, Network+, A+ are preferred
BS in Information Systems or comparable/related experience
5 plus years of related technical and managerial experience in a help desk environment
Knowledgeable in supporting Desktop, Wide Area Network, and Local Area Network
Excellent knowledge of Desktop operating systems, Cisco telephony, Active Directory, Microsoft Office, Adobe Creative Suite, Citrix
Strong leadership skills focused on teams and collaboration
Excellent written and verbal communications skills –for technical and non-technical audiences
Ability to problem solve, resolve conflicts, attend to details, and execute
Effective time management skills that include setting priorities, planning, multi-tasking, and achieving desired outcomes in expected timeframes
Accountability and willingness to proactively take initiative and follow through on projects and commitments
Ability to work independently with minimal supervision
Skilled in effective IT service management processes and procedures
Ability to approach technical challenges from a business perspective
Ability and willingness to work a flexible schedule, including weekends and holidays
Ability to interact and experience in working with senior management

113

Manager IT CTS Northeast Resume Examples & Samples

Partner with the leadership of CTS’ internal customers (e.g., Flight Ops, Airports, Tech Ops, Customer Support, Inflight, etc.) in the assigned region to identify and prioritize business requirements related to endpoint solutions
Lead the CTS team in delivering optimal technology solutions to meet business requirements
Lead the CTS team in working with internal customers to identify and act on opportunities to more fully leverage existing endpoint solutions
Work with the leadership of CTS’ internal customers to develop Service Level Offerings (SLOs)
Manage all work to meet SLOs, including constant measurement and frequent reporting to internal customer leadership
Manage the CTS crewmembers including hiring, performance management, progressive guidance, crewmember development, and other related management responsibilities
Manage a portfolio of multiple initiatives simultaneously, potentially across multiple business units
Help manage major incidents in the region that impact endpoint solutions
Works closely with project teams, business partners and other groups to coordinate plans and activities
Monitor and regularly report on initiative progress, availability of resources, and budgetary status of ongoing support and new initiatives
Ensure continued accountability for product and services delivery within assigned region and across IT
Bachelor’s Degree in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education
Five (5) years management experience
Demonstrated ability to deliver on new initiatives while continuing to meet SLOs for day-to-day operational support
Experience in effectively managing relationships with a large number of internal customers
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Ability to manage multiple projects and clients simultaneously
Ability to work in a high-pressure environment
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Positive, upbeat energy and strong team player
Solid team and people management skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to work effectively with all levels and in diverse environments
Knowledge of budget processes
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work well with others and complete tasks with minimal supervision
Ability to manage risk
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
Certifications (PMP, MCSE, ITIL, and/or CCNA)
Knowledge of Microsoft desktop and server products
Knowledge of Exchange, networking and development
Knowledge of networking architecture
Knowledge of telephony, messaging and infrastructure
Knowledge of Citrix environment
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of JetBlue’s IT disciplines and interdependencies
Knowledge of JetBlue’s business units and how their needs drive IT work
Well groomed and able to maintain a professional appearance
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

114

Manager, IT Service Ops Resume Examples & Samples

Manages activities through first level managers and specialist individual contributors
Manages the activities of employees from multiple disciplines to provide solutions to technical issues
Assists with the development of group, function, or department goals, performance standards and metrics
May lead long-term cross-functional improvement initiatives and lead project teams internal and external to the work group
Accountable for maintaining service levels for multiple different areas within the Operations team
Manages the professional development of self and subordinates
Develops and executes training plans
Maintains proper organizational structure providing for proper career growth opportunities
Able to pass a background check
Strong leadership Skills
Ability to prioritize projects and deliverables
Ability to work effectively with senior management

115

Manager, IT Services Resume Examples & Samples

BS Degree in Computer Science, Information Technology
Proven experience managing a technical IT team
Experience working at a large company ($500 million +) strongly preferred
System implementation experience highly desirable
Experience working with cross-functional and multi-company teams desirable
Experience in business process analysis
Demonstrated risk analysis and control assessment techniques
Strong sense of professional ethics, integrity and trust
Effective critical thinking, analytical and testing skills
Demonstrated excellent oral / written communication skills and listening skills
Strong action orientation and drive for results
Effective at making effective decision with limited information
Proven skills in sharing information and expertise with others, delivering solutions, influencing, and performing root cause problem solving
Demonstrated ability to constructively influence business leaders, balancing drive for continuous improvement with respect of local company culture and processes

116

Manager IT Resume Examples & Samples

Accountable to achieve exceptional service and support of all Supply Chain software applications and systems including root cause identification and solution recommendation
Ensures all areas of responsibility are fully operational, maintaining stability, reliability, and sustainability
Manages the communications, escalations and expectations of the business as it pertains to system availability and application performance
Ownership of building working relationships with our business partners, development engineers and Problem Management teams for driving for resolution of complex issues
Responsible for working with our Application Development team, vendors and Release Management team to plan, implement, and test new releases into our production systems environment
Drives accurate and timely incident data capture
Participates in root cause analysis efforts and plan projects and enforce process that increases stability and reduces mean time to recover
May directly manage a small team of developers and QA
Works with end-customers and customer liaisons to understand system pain points and identifies and manages projects to address
Defines and manages development of a stability dashboard
Ensures technical documentation relating to incident recovery steps is centrally managed with document control
Organizes daily software support activities for the team and herself/himself
Ensures proper processing and management of support requests in compliance with defined SLAs
Organizes regular status calls with application teams to review incidents
Manages escalations from end-users
Provides technical leadership and mentoring to the support team
Plans and organizes trainings activities to maintain and develop skills of the support team
Maintains up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes
Bachelor’s degree and a minimum of 8 years overall technical experience or 12 years relevant work experience
A minimum of 8 years of business experience
Experience with regular software scheduled releases into a complex environment
Experience with monitoring tools and the core understanding of preventative alerts and actions prior to production related impacts
Strong problem solving skills and data analysis experience
Demonstrated focus on Operational Excellence
Experience supporting software on Linux, Windows OS
Experience with Open source technologies

117

Manager, IT Service Ops Resume Examples & Samples

Manage the Virtustream IT end-user help desk resources and evaluate performance
Implement VIP support program to provide enhanced IT support for executive leadership
Implement a 24x7 on-call program to manage critical escalations/incidents
Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams, like product developers
Integrity: We conduct ourselves in a manner that conveys honor, transparency, and respect for our colleagues, customers, and partners
Innovation: We embrace an attitude that exudes innovation and efficiency. We approach each day with the objective of improving our product, our processes, and our delivery in a manner that differentiates Virtustream in the market
Passion: We are highly motivated and passionate about who we are, what we are building and how we innovate. We have an absolute passion for flawless execution

118

Area Manager IT Luxury East / West Resume Examples & Samples

Knowledge of Marriott datacenter environments
Opera Property Management Systems/Sales & Catering
Simphony PoS
Concept Golf & Leisure
Guestware
Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc
Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers
PCI/PII security
Able to accept change openly, taking ownership to ensure success of change
Demonstrated ability to foster positive business relationships in various environments and with people of varying personalities and diverse backgrounds/cultures
Effective management of Technology Vendors for equipment , software and services
Able to resolve issues using negotiation and mediation, and create a win-win situation between parties
Able to meet deadlines and acceptable standards through rendering decisions and taking appropriate action to complete tasks
Willing to take personal responsibility for actions and the delivery of results and remain effective regardless of uncertainty or ambiguity
Able to make decisions that may operationally impact the business
Networks and makes formal and informal presentations
Experience building relationships with and managing and enhancing performance of 3rd party vendors

119

Manager, IT Deployment Resume Examples & Samples

Provides project management leadership, expertise and guidance to assigned Business Units for all clinical and billing systems initiatives deployed
Manages project activities, ensuring appropriate escalation and reporting of timeline status, risk assessment and budget variance
Develops and maintains project plans and manages operational and IT risks and issue tracking for all Field impacted Systems related projects
Manages project resource scheduling and participates in overall resource scheduling activities
Establishes, practices, and communicates best practices utilizing accepted project management techniques
Monitors location readiness for systems training and deployment and alerts Corporate or Business Unit management to potential risks and need for re-evaluation of Go Live dates
Tracks Field Systems deployment schedule, IT equipment shipments and set up, application installations, etc
Facilitates cross-functional project team meetings and discussions, at the business, regional and/or area level, ensuring appropriate participation, team focus on objectives and documentation and communication of agreements and conclusions
Ensures implementation meets all regulatory and clinical service standards, as applicable
Collaborates with other personnel to ensure that field-based training sessions are appropriately scheduled and planned
Establishes communication plans for projects, and ensures adherence to those plans maintaining appropriate communication to all Corporate and Field project constituents and stakeholders
Participates and contributes to team efforts designed to continuously improve processes and methodologies, resulting in improved systems efficiency and project delivery in terms of time, budget and customer satisfaction
Ensures the provision of the appropriate level of support and training of new and legacy systems by managing the day to day activities. Assists with the department staffing management by providing input regarding hiring, firing and disciplinary actions
Prepares various system project reports for management including the activity and progress reports
Assists in the development of long range and strategic plans relative to the training of field locations for system initiatives considering the real or potential competition of other initiatives for timelines and resources
Provides documented analysis and feedback regarding deployment and post deployment use of systems in the field for enhancement of future version releases, set-ups, and training materials to Operations and Systems managers
Provide technical guidance
Assist with various projects as assigned

120

Manager, IT Project Resume Examples & Samples

Align strategic technology delivery roadmaps with project and program delivery plans to achieve targeted outcomes
Establish and maintain strong stakeholder relationships, to ensure business requirements are clearly defined and project delivery plans are aligned to meet expectations
Manage strong relationships across IT leadership and delivery teams and ensure regular, transparent communications related to project delivery
Manage project portfolio prioritization activities, and clearly communicate outcomes to both internal IT, and customer stakeholders to manage expectations
Coordinate internal resources and third parties/vendors for the execution of projects
Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation, in the process gaining commitment from key leadership to ensure realistic schedules can be maintained
Develop a detailed project plan for all assigned projects to track progress and ensure critical path items are identified and managed appropriately
Use appropriate verification techniques to manage changes in project scope, schedule and costs and ensure key stakeholders (both internal and external) are aware of agreed upon and committed changes
Measure project performance using appropriate systems, tools and techniques, including detailed weekly reporting of task, resource, financial and quality metrics
Report and escalate to management as needed and on a timely basis
Manage the relationship with the client and all stakeholders
Manage project risks and issues to minimize impact to project delivery dates, finances or resources
Establish and maintain relationships with third parties/vendors to ensure quality delivery or outsourced components
Create and maintain comprehensive project documentation including managing compliance with formal delivery and deployment frameworks
Conduct project completion analysis (post mortems) to identify lessons learned and areas for improvement
Identify opportunities for continuous improvement of project management tools and processes used with the delivery lifecycle
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Strong educational background, preferably in the fields of computer science or engineering for technical project managers
3-5 years’ experience in project administration, management or equivalent delivery management in the information technology sector
Proven ability to manage multiple, often competing project workloads and activities
Solid technical background, with understanding or hands-on experience in software development, infrastructure technology or web technologies
PMP / PRINCE II certification is a plus
PosterLink: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others

121

Manager IT Resume Examples & Samples

Strong experience designing, implementing and/or leading technical architecture solutions
Experience in technologies including Java, Linux, Oracle, Tibco, Web/API, Mobile, RFID, Android
Knowledgeable about zOS mainframe and DB2 systems
Cisco, Microsoft, and/or VMware certifications a plus and In-Depth knowledge of cloud technologies a plus
Experience with security tools
Experience with monitoring tools such as AppDynamics preferred
Business Operations, Disaster Recovery and/or Business Continuity preferred
Possess excellent communication skills, both oral and written
Possess excellent time management skills with the ability to multi-task, prioritize, and work in a fast-paced environment in order to meet assigned deadlines
SAFe and Agile experienced preferred

122

Manager IT Resume Examples & Samples

Proven leadership experience and practice
Knowledgeable about technologies and IT processes
Experience with security a plus
Experience with monitoring tools such as AppDynamics a plus
Experience with continuous integration and continuous delivery tools and processes a plus
Business Operations, Disaster Recovery and/or Business Continuity a plus

123

Manager, IT Service Resume Examples & Samples

2) Strategic planning skills - ability to help them take SLA's to a whole new level, implement service catalog processes, and implement ITIL processes
3) Someone who has at least 5 years of service desk management experience (and with that being their primary role)
4) 4 year degree in IT or related field

124

SoX Manager IT Controls Resume Examples & Samples

Implementing and embedding a sustainable Group Controls framework and the related compliance processes
Ensuring that efficient and effective financial and business controls are embedded in the design of the future global processes and support the Group strategic objectives
Partnering with the Business to advise, review and improve controls,
Responsible for the testing of Business controls, including Financial reporting and IT General controls and supporting the Global Process owners and Business Optimisation teams through controls advisory
Operational accountabilities
Support the Head of Controls in updating and maintaining a SOX compliance program
Perform the following activities
Assist in the preparation and maintenance of clear, detailed and accurate SOX 404 documentation, including process narratives, control descriptions, risk control matrices, test programs, test results, and management responses and remediation
Manage or assist in the implementation of SOX compliance for new acquisitions
Evaluate and propose improvements to controls and test of controls to improve the control environment
Follow-up with business owners to ensure that past recommendations have been implemented properly to correct deficiencies noted
Update, map and test controls relating to the Company’s fraud risk assessment
Assist with the SOC-1 process including compilation and review
Review and confirm IT SOX controls to support the overall SOX compliance program
Utilize sound judgment to identify and assess: risk, materiality, adequacy of audit evidence, compensating controls, and significance of findings
Establish and communicate timelines, requirements and issues with management in a professional and timely manner
Develop close but independent working relationships with all levels of management in all area of the business
Assist with activities related to SOX SEC filings
Provide external auditor assistance as necessary
Business or Accounting Degree required
Experience working in public accounting or Internal Audit or other risk and control related functions, preferably within FMCG sector or accounting
Financial operations experience with an in depth understanding of financial systems and the flow of transactions
Compliance background having broad experience of the operation of SOx controls in IT possesses comprehensive IT applications
Grounding in infrastructure & IT service provision, business process awareness
Able to communicate IT and compliance concepts in understandable business language
Strong understanding of Sarbanes Oxley Compliance and UK regulatory requirements. (UK Corporate Governance)
Analytical and problem solving skills. Ability to request and/or collect relevant information, identify potential exposures/gaps, summarize
Conclusions, construct recommendations, present recommendations, collaborate on the design/testing/implementation of controls, and evaluate
Control results
Ability to design, analyze and reconcile large data sets; ability to generate charts and tables using the correct
Level of detail; perform relevant trend analysis; create metrics and dashboards
Competence of MS Office; Excel, PowerPoint and Word is essential
Strong leadership/managerial skills
Excellent written and verbal communication skills with ability to foster a collaborative working relationship with multiple functional areas,
Operational areas, and complex business lines
Proven ability to build networks quickly, influence others, and effectively address audiences of all levels
Ability to work closely and build trust with business owners
Proven ability to build networks quickly, influences others, and effectively addresses audiences of all levels
Self-motivated professional who effectively analyzes risk and proactively identifies issues
Ability to travel up to 30% with extended weeks of travel necessary at times
The individual(s) may be called upon and required to follow or perform other duties and tasks requested by his or her supervisor,
Consistent with the purpose of the position, department and/or company objectives
Job Accounting/Finance

125

Manager, IT Engineers Resume Examples & Samples

Responsible for one or more critical applications, including architecture and technical quality, which supports LCE’s business and operations
Keep abreast and ahead of technology changes and advancements and how they impact these applications. Assist senior department leadership with the development of a formal roadmap for each application
Oversee programming projects through to completion according to project standards and user satisfaction. Responsibilities include
Responsible for the delivery and technical quality of small to large projects
Oversee multiple small to medium sized projects each with one or more dedicated resources or oversee a single major project with multiple resources and dependencies
Perform task breakdowns, manage available resources, provide guidance to project leadership and ensure the whole team succeeds. Projects may support multiple departments and Ilitch-owned companies
Lead research efforts and proof-of-concepts of new technologies. Make decisions on which new tools, technologies or technical techniques should be pursued for implementation
Work with business unit senior leaders to define and document requirements and obtain formal sign-offs
Ensure team develops software following corporate standards for, the design, development, testing, and support of software, systems, and applications. Ensure all applications are designed and developed for stability, scalability, security and maintainability
Manage a team of LCE developers as well as external resources located locally or off-shore. Perform formal regular management functions such as status meetings, career development and performance reviews
Identify and communicate dependencies on other departments such as QA or business units
Communicate project progress to IT and business leadership
Ensure team is resolving system issues and responding to suggestions for improvements appropriately
Ensure team is providing support for production applications including on-call afterhours support
Mentor all team resources to assist them in reaching their career goals
Lead continuous improvement efforts. Seek ways to enhance and improve the team whether through new technology, new processes or new strategies. Oversee post-mortems and project debriefs to identify areas of improvement and implement changes
Play a lead role in systems evaluation and vendor selection processes and adherence to service level agreements
Apply knowledge of LCE’s business operations and direction to projects and anticipate future needs
10+ years professional experience in a formal software development lifecycle and deep expertise in multiple technologies such as
Microsoft.Net (C# or VB)
Java
Delphi
PHP
HTML5 / JavaScript / CSS
Mobile development including Android and IOS native applications and hybrid applications
RPG
Open-source Javascript libraries
Content management systems such as DNN, Joomla or Drupal
Social media integration tools and platforms
NoSQL Databases
Software Management Tools
Enterprise Service Bus (ESB) technologies
4+ years’ experience as a Manger of technical engineers with responsibilities for hiring, coaching, training/cross-training and development and performance management
Experience with formal project management tools and techniques such as developing project charters, managing a project plan, tracking progress, and conducting status checks and meetings
Experience with a formal release process
Excellent analytical and problem-solving skills. Ability to find creative solutions to solve problems while staying within practice guidelines
Self-motivated, curious, creative and passionate about improving business through technology
Highly developed written, verbal, and presentation communication skills that effectively articulates complex technical concepts to a diverse and, at times, non-technical audience at all levels in the organization including senior leadership
Able to manage multiple tasks and projects simultaneously in a fast paced environment
Excellent organizational, time management, facilitation and prioritization skills
Proven ability to identify operational risks and “red flags”
Expertise of technology trends particularly in the QSR industry
POS and Stores Systems Experience
Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust and the like
Moderate noise (examples: business office with computers and printers)
Some travel including travel to restaurant locations and trade shows. This position requires the ability to adhere to the LCE Travel policy

126

Manager, IT Resume Examples & Samples

Manage the development, maintenance and operations of all computer systems, telecommunication systems, and information technology systems; inventory, accounting, equipment; and staff for the Hawai‘i Convention Center
Develops a strategic short and long term plan to ensure state of the art equipment programs/systems and IT & telecommunication best practices
Develop, aligns, and strategize HCC technology and communication with partners in enhancing HCC platform and programs
Market and create revenue generating opportunities for clients. Manages technical support function, LAN services and MIS systems
Manage all voice/data telecommunication systems (LAN lines, PBX, voicemail, public phones, HCC radio station/ hand radios, cellular phones
Manages technology resources such as network and personal computer connectivity
Manages all databases and libraries including systems security functions, designs, and systems documentation. Manages all equipment, software, and hardware providers to ensure compliance, delivery, and high level of performance
Manages all functions of the Hawaii Convention Centers Business Center
Trains and support staff in the analysis of computer problems and designs solutions. Ensure efficient and accurate solutions
Research and recommend new techniques, equipment, processing methods; evaluates technical requirements for hardware/ software for IT to ensure efficient and leading edge opportunities
Utilizes current accounting methodology for acquiring new systems and equipment, by preparing layouts, plans specifications, and cost estimates of proposed modification projects. Inspects the work of all outside contractors when in progress and upon completion
Consult with contractors and others on construction projects in the Center
Ensures all work is carried out in accordance with functional practices, and policies with an emphasis on first class seamless customer service
Performs other related duties as may be required or assigned
Manage department staff
Bachelor’s degree from an accredited college and/or business school with an emphasis in Information Systems Management or related field with certification
A minimum of (10) ten years of responsible work experience within the field of Information Technology performing the actual essential duties and responsibilities listed above, preferably within a supervisory capacity for (5) five years
Or, any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
Network+ Certification
Ability to “think out of the box” and be innovative
Ability to orchestrate several projects and programs, working with numerous vendors
Ensure outstanding customer service, internally and externally
Working knowledge of hardware and software as they apply to an information services department and LAN network; thorough knowledge of occupational hazards and safety precautions
Ability to handle multiple assignments concurrently and balance priorities
Ability to troubleshoot system malfunctions
Considerable personal and professional initiative, enthusiasm and dedication to excellence in wide ranging services to the Centers’ clients and their customers; ability to consult with and advise clients and their representatives on the Centers’ equipment and layout
Ability to establish and maintain a system for assuring high standards of productivity within the department
Superior verbal & written communication skills; ability to receive and give instructions; leadership skills; ability to make presentations to company management and clients
Must have the ability to work & manage a harmonious team setting exhibiting "Aloha Spirit" to fellow workers, guests, and clients
Work Habits: Maintains Effectiveness; Makes Preparations; Takes Independent Action; Approaches Change or Newness Positively; Takes Risks in Learning; Redirects Focus; Demonstrates Humility (Understanding of One's Self); Creates and Executes Plans that Achieve Results
Relationship Skills: Keeps Discussion Issue-Oriented (Focused on the Task); Maintains Relationships; Negotiation Skills (Builds Support for Alternative Methods); Politically Savvy; Builds Collaborative Relationships; Communicates Effectively
Personal Attributes: Operates with Integrity; Personal Resiliency; Manages Conflict (Initiates Action); Independent Thinking; Goes Above and Beyond; Positive Spirit/Optimism; Moves Others to Action
Builds The Organization: Contributing to Team's Success (Models Commitment); Building Customer Loyalty (Uses Key Principles); Benchmarking (Identifying Best Practices); Contributes to the Organization's Sustainability Efforts Demonstrates; HCC Core Values and ENCORE Principles
Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job
Must be able to lift and carry 80 lbs
Must be physically able to frequent sitting, standing, walking, lifting, grasping, fingering, bending, stretching and repetitive motions for long periods of time
Hours of work and days vary depending on event schedules
Availability to work additional hours or weekends, as schedule requires

127

Manager, IT Project Services Resume Examples & Samples

Good understanding of SharePoint 2013 with its features like BCS, Document Management, Content Management, Workflow Development and Customization
Hands on knowledge of scripting language (JS, JQuery), HTML, .Net, SQL Server
Expert skills in conceptual design, unit test cases, coding as per standards, peer reviews, helping in estimation, adherence to quality norms and contribution in creating quality artifacts like unit test case documents, design document, review checklist, deployment documents
SharePoint 2013 Content Management and Views Customization
Scripting language (JS, JQuery)
.Net and SQL Server

128

Manager IT Resume Examples & Samples

More then 10 years of hands on experience on business services (focused on IT & Facilities)
Bachelor's or master's degree in a computer field, BE in computer or relevant qualification OR Master Business Administration (MBA) in Computer or project management domain
Experience in working with global environment would be preferable
Hands on experience on running IT & Facility operations for employees worldwide
Excellent written and oral English communication skills and strong Leadership qualities
Excellent knowledge of technical management, information analysis, computer hardware/software systems and facility services
Experience in people and project management and understanding the business requirements
Good procurement and negotiation skills
Willingness to travel (10% of his/her time)
Practical, flexible and innovative approach to work
Ability to lead and motivate team
Good Interpersonal, relationship-building and networking skills
Sense of cultural diversity is must for this profile
You will never get bored!  We move fast like a “start-up” but have the benefits of a billion euro company
A company culture that likes to work hard and play hard.  We like to have fun.  There is no sense coming to a job everyday if you don’t like the people you work with
Have an idea? A suggestion? A new way of doing something?  The founders are still very present in the company and are very accessible.  We all are.  There is always room for good ideas.  Entrepreneurialism is valued
The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures
Amsterdam. A pretty cool city to work and live in

129

Manager IT Demand Management Resume Examples & Samples

Manage the IT demand management and governance department and act as representative to Daimler headquarter and local departments
Manage and coach the team members in their daily work and personal development
Support the development of new concepts and strategies in cooperation with GSP/OC in order to improve customer satisfaction while staying competitive
Manage projects according to the approved plan and budget
Adhere to Daimler standards, policies, processes and procedures
Manage the financial processes in ITS/GC (OP planning and tracking, Confirmation of Services)
Manage the administrative processes in ITS/GC
Steer the project managers and act as MPM (multi project manager)
Pro-actively advise business how to use ICT technology to gain efficiency or to improve the customer satisfaction
Develop and maintain relationships with internal and external partners. Negotiate and contract ICT partners for ICT consultancy
Drive innovation and think ‘out of the box&#8217
Higher vocational or academic degree
Fluency in corporate language English and preferably German
Minimum 3-5 years of experience in an IT Management position. Preferably in a consultancy or contact center environment
Good knowledge of project management methodologies
Excellent understanding of ICT technology
Preferably experience with CRM systems
Ability to explain complex topics and to present to executives
Experience in working with a multicultural team
Capability to coach and develop employees
Result oriented mindset and ability to work under pressure
Willingness to participate in a rolling standby schedule
A ‘can do’ mentality

130

Manager IT Products Resume Examples & Samples

A minimum of ten (10) years in a high-level IT role
A Bachelor’s degree
Experience in a system related projects including ERP or other business systems
Leadership or subject matter expert role in a business system implementation
Fifteen (15) years of experience in high level IT role
A Master’s degree
IT/IS degree
Relevant project management or other professional certifications
Previous supervisory or leadership experience in an IT role
The ability to work effectively with people at all levels, solve personal conflicts, understand and diagnose the causes of change resistance and initiate corrective action

131

Manager IT Resume Examples & Samples

A background in SQL and Hadoop
Hands-on development and managerial experience in large-scale, high-volume and complex environments preferred
Exposure to many different types of technologies
Ability to mentor others
Technology and managerial leadership skills

132

Manager, IT Project Services Resume Examples & Samples

Bachelor’s degree in Computer Science, Computer Engineering or similar field required
5+ years of overall management experience in the computer software industry
3+ years of management experience in software implementation delivery or systems/software support position, preferably a client facing role
Project management and/or implementations & systems installation experience considered a plus
Familiarity of consumer lending, finance or banking applications

133

Manager IT Projects Resume Examples & Samples

Work closely with product management and stakeholders to establish and maintain consistency across all teams
Be the voice of the customer and motivate product development teams by providing clear goals
Responsible for distilling product features into user stories that can will become work done by the development delivery team
Serve as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle
Communicates clearly the business requirements to the Team
Coordinates content dependencies with other product owners
Defines iterations and user stories and accept iteration increments
Responsible for accepting stories as done by the scrum team by validating that the story meets the acceptance criteria and has the appropriate, persistent acceptance tests, and that it otherwise meets its definition of Done
The product owner has the primary responsibility for building, trimming, and maintaining the team backlog. Backlog items are prioritized based on user value, time, and other team dependencies that are determined in the planning meeting
Update Team backlog and participate in reviewing the story definition. Provide clarification necessary to assist the team with their stories
Bachelor's degree (or 4 years equivalent work experience)
5 years of relevant experience in process improvement, project delivery, business/requirements analysis or business operations/product line
Agile software methodology experience also strongly recommended
Well-rounded interpersonal skills and experience working with cross functional teams
Superior time management skills and the ability to prioritize tasks with minimal supervision
Ability to work under pressure with multiple competing deadlines

134

Manager IT Resume Examples & Samples

2+ years of Information Technology experience in system analysis and design, programming, development, maintenance, enhancement and support
Knowledgeable in HL7 interfaces and message structure
Substantial Healthcare experience preferred, including hospital and clinical applications
Familiarity with healthcare workflows and terminology desirable
Ability to design and execute testing plans or strategies to accommodate various dataflows and workflows of interfaced systems
Strong ability to document testing and troubleshooting results and processes
Working knowledge of a Clinical Pathology laboratory’s practices and terminology is preferred
Experience with Sunquest and / or SCC Softlab, Powerpath or other dedicated laboratory information systems is preferred
Ability to understand and satisfy all regulatory measures related to Pathology IT practices. (JCAHO, State agencies, FDA, Meaningful Use, ICD10, etc.)
Ability to work effectively and collaboratively with clients, IT management, and team members
Familiarity with Crystal Reports and expertise in MS Office applications
Familiarity and understanding of database structure, maintenance and support preferred
Ability to develop and maintain monitoring systems for data and system integrity
Knowledge of project management skills to coordinate projects, track tasks, and meet timelines

135

Manager IT Resume Examples & Samples

Acts as key point of contact for all IT matters at the country
Prepares all consolidation materials and completes all integration plan milestones per plan to support the Consolidation and Integration into BTS
Updates to site executive management for Business Advisory Committee (BAC) decision making
Delivers IT solutions, whether application and/or infrastructure in coordinate with BTS products and services
Updates and maintains portfolio of projects and applications
Executes requirements of business users in the delivery of pristine IT solutions
Acts as key communication point for all BTS and Division IT matters at the site
Supports all internal customers
Supports business projects with IT involvement
Business Relationship Management: Responsible for the IT portfolio for a business sector consisting of multiple business units or geographic areas. Makes sure the portfolio enhances organizational strategy and global information management through successful, consistent, and predictable delivery of programs, projects and applications. Achieves this through an IT demand organization which partners with the business, has excellent understanding of the business processes, and is aware of the evolution of technologies, and takes into account regulations relevant to the business area. Represent Abbott strategically in the industry and community. Lead the country IT Councils, acting as Chairman, in order to promote and ensure appropriate alignment within all IT organizations and matters, Portfolio & demand management and addressing business needs
Head of IT – Manages and develops the all IT country team. Acts as a BAC team member at the site, and participates in all strategic decisions related to affiliate IT at the site
Affiliate IT Solutions – Ensures delivery of IT solutions where affiliate or infrastructure solutions, collaborating with all lines of business within the IT organization for the benefit of the affiliate. Leverages Abbott IT products and services for delivery as responsible local country IT manager
Quality and Regulatory – Is the quality and regulatory representative for IT at the affiliate. Coordinates and supports all quality-related requirements at the site working collaboratively with Global IT Quality
Lead and manage Country IT Council, engaging all IT local organizations
Communicate and align Abbott Business Aligned IT Strategies, to local Portfolio & Demand management, Work Intake process, Support (KTLO), including all guidance and policies defined by IT Quality & Compliance, Cyber Security and Risk and Infrastructure
Understands and contributes to the business unit strategy and translates business strategy in an aligned IT strategy and portfolio of programs, projects and applications
Manages complete delivery of all solutions within BTS, which includes but is not limited to application (working with BSS Plan/Build) and infrastructure (working with BTS IT) solutions for the affiliate
Works directly with business management to understand their business needs, capturing and documenting user and/or functional requirements, closely works with the target users and implementation teams, manages site specific SLC phases (user acceptance testing, change impacts, end user training, Subject Matter Expert (SME) network, etc.) Develops IT and end user documentation
Manages and organizes all IT and communication tasks
Leads the IT Internal Audit

136

Manager IT Project Services Senior Resume Examples & Samples

Manages and leads analysis and prioritization of internal and external client requests; focuses on alternative solutions and cost-benefit analysis as appropriate; and leads in improvement of processes related to request management, scheduling and prioritization
Directs the management, innovation and strategic development of IT Project Services as an integrated Corporate resource
Leads the analysis, selection and implementation of cost efficient, effective, competitive advantages technology, and processes for internal and customer use; serves as an IT liaison with other internal (IT and Company) departments
Oversees and is responsible for current technology and methodologies related to project management, change management and/or quality assurance; collaborates on development of new processes, technologies, methodologies and product design; and supports business development and merger/acquisition goals related to IT services
Responsible for managing efficient staff resources utilization within Sedgwick IT
Oversees IT Project Services colleagues, ensures organizational priorities are being addressed in a timely and efficient manner with a strong focus on customer services and support
Actively engages senior organizational leaders to measure and improve delivery of service and support
Proactively leads outcome assessment and collaborative reviews to develop organizational best practices and guidelines for project management, systems analysis and quality assurance
Thorough knowledge of technology and project management tools and methodologies
Knowledge of software testing tools and methodologies
Knowledge of software requirement management methodologies
Knowledge of system testing best practices and methodologies
Ability to multi-task and appropriately prioritize
Ability to work in and lead multiple concurrent team environments
Ability to meet or exceed Performance Competencies

137

Manager IT Resume Examples & Samples

Executive presence
Ability to develop and present to large audiences
Great oral and written communications
Financial analysis and business case development
Project management
Knowledge of technologies (hardware, software, network, cloud-based)

138

Manager, IT Encounters Resume Examples & Samples

Utilize strong functional and technical domain knowledge to design, recommend and implement software solutions
Mentor staff through the phases of the Software Development Life Cycle (SDLC) including requirements gathering and validation, solution design, process flow creation and testing
Develop and enforce IT standards, methodologies, compliance and quality assurance practices
Serve as an advisory to SMEs on enterprise level projects and departmental initiatives
Review, provide feedback and sign-off on design and requirements documents
Investigate new technologies and/or business applications. Keep abreast of changes in standards, technologies and methodologies
Recruitment and interviewing of new hires. Retention of top performers
Allocation of staff and work assignments; prioritization of work
Staff meetings, staff training and development
Performance assessments including annual performance reviews
Develop/maintain collaborative relationships with key business sponsors providing quality customer service
Partner in the identification and development of strategic business initiatives utilizing this information to ensure IT alignment with critical business needs
Ensure IT solution compliance with state/federal reporting, regulations and guidelines across related programs, processes and procedures
BA/BS – Bachelors Degree or equivalent in IT or related field required
4-6 years of healthcare experience required
Experienced in systems development life cycle
Previous experience and business knowledge with health care claims adjudication systems, including the end-to-end life cycle of a claim and standard outputs (EOBs, RAs), EDI 837, 820 and 835 transactions

139

Manager IT Services Management Resume Examples & Samples

Functional management of the IT Helpdesk team and Desktop support teams across all Fiserv India locations
Lead the service delivery teams and facilitate team meetings and activities
Lead service team through initial and annual service reviews; includes ensuring support readiness, if applicable
Drive ITIL practices and industry best practices in the support teams,
Monitor and publish SLA/OLA performance,
Perform trend analysis, SLA Breach analysis, root cause analysis w.r.t. various KPI’s and build Service improvement plans
Publish service metrics and conduct reviews with teams as well as management stake holders,
Ensure multiple perspectives are represented in the definition and evolution of services, including customer/business, client, support, technical, policy, and security
Relationship management with business, key users, support staff and IT stakeholders
Add technical, strategic inputs and play an active role as a service expert during planning and implementation phases of new services, also participate in architecture brainstorming and design discussion with technical team members
Responsible for the overall capacity planning from resource count, service window and overall coverage perspective for the end user support teams
Proactively identify risks for delivery services and ensure they are properly understood and documented, and appropriate action is taken to manage risk
Project Manage the infrastructure projects within the IT group
Act as a point of escalation for the service and support related issues
To manage and control costs and improve operational margins by standardizing IT Support
Drives Process adherence and Quality initiatives within the team and confirms process compliances
Participate and represent IT teams in various Audits (e.g. PCI-DSS, SSEA 16, ISO27001, CMM1 and various internal as well as customer audits)
Suggests areas for improvement in internal processes along with possible solutions
Proposes and implements Service enhancements (Policy, Process, procedure updates) that will improve the performance and efficiency of the support teams
Perform operational reviews and generate weekly, monthly, dashboards as well as relevant performance reports for the team,
Conduct effective performance evaluations of the team members
Mentors those with less experience and help team build and execute career development plans
Encourage junior associates to take responsibility for their development within the organization
Approves team member's time and expense reports in a conscientious and timely manner
Complies with and helps to enforce standard policies and procedures
Perform recruitment activities as needed
Enhance team bonding and promote service culture within the team
Bachelor’s Degree, related work experience
Total of minimum 10+ years of experience in IT service support function
At least 4+ years’ experience in end-end IT Service lifecycle management
8+ years of experience supporting an extensive multi-vendor heterogeneous infrastructure
A minimum of 4+ years' experience managing the service desk or similar functional team
At least 3+ years in people management
Strong background in IT service delivery role (four years minimum)
Experience in a direct IT–business engagement role
Has participated in design and/or implementation of major IT projects
Communicates well with customers who are not tech savvy
Has experience dealing with vendors and other people who are supplying the product or service
Ability to set strategy
Working knowledge and experience on Incident, Problem and change management practices
Strong understanding of IT Infra, Data Center, Virtualization, IT Security, Networking, Firewall, etc
Operational experience that includes working across a broad section of IT services
Participated/ experienced on Process audits as well as various compliances
Excellent communication skills, well spoken, ability to deal with clients and managers at various levels (e.g. VP, Directors till engineers and vendors)
Ability to analyze problems and provide alternative solutions and recommendations
Must be outgoing, self-starter and be able to resolve complex issues with limited or no supervision
Sound understanding of ITIL/ ISMS practices

140

Chief Manager IT Resume Examples & Samples

Minimum 12 to 15 years of total experience preferably IT - Manufacturing
Minimum 10 years of relevant IT Experience of implementing SAP Material Management (MM) and Sales and Distribution (SD)
At least 5 end to end SAP MM and SAP SD Implementation experience
Should have hands on experience to Solution design and stakeholder management

141

Manager IT Quality Resume Examples & Samples

Architect and maintain build systems with an eye for automated build/deployment of products and tools
Support business cadence of production updates and hotfixes for multiple production systems
Collaborate with and educate engineers on proper use of build and source control systems
5+ years of experience managing development lifecycle of java based products – both in support and new development. (Maven/Puppet/Ansible)
5+ years of knowledge with build and continuous integration tools (Bamboo/Jenkins)
5+ years of experience with building and/or integrating existing testing frameworks into the build lifecycle
5+ years of Source control experience (SVN/Git)
Ability to operate at a high level in small teams

142

Manager, IT Service Operation Resume Examples & Samples

Performance is based on quality of the 24/7 team’s ability to
Build and enhance key internal and external contacts
Document service design
Use project management to plan work and layout timeline for smooth transition to new service
Work on large/special projects when they arise such as power and cooling augmentation and assist in space planning moves or relocations
Assist Engineering teams by absorbing additional technical roles and duties
Provide high-value services to customers based on key performance indicators
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
Four years’ experience in IT Support; strong leadership skills and excellent project management
Four years’ experience in mission-critical data center operations or network operations in a corporate environment, university or military facility
Analytical: Critical thinking, decision making, judgment, problem solving, troubleshooting
Project: Budgeting, collaboration and teamwork, cost/benefit analysis, evaluate resources, facilitate collaboration, iterative & incremental development, organizational skills, planning
Bachelor’s degree in IT, IS or Mathematics
GIAC Certified Incident Handler (GCIH), CERT-Certified Computer Security Incident Handler (CSIH), or Certified Ethical Hacker (CEH), or Certified Information Systems Security Professional (CISSP) in good standing
Knowledge of and practical experience with ITIL process standards
Experience in a higher education institution or other non- profit organization
Seven years of experience with directly supporting Service Operations Center (SOC) or SOC-equivalent organizations in security monitoring and incident response
Experience with security event monitoring and analysis, intrusion detection, and incident management

143

Manager, IT Resume Examples & Samples

Responsible for oversight & delivery of all projects on the FCO IT project landscape
Project Mobilization: from capturing high level requirements & building business case with business owners, through the approval process, developing plans and budgets, engaging suppliers etc
Project Delivery: planning, resourcing, PMO leading, execution, vendor management, progress reporting, issue resolution management, testing, delivery and handoff to the production support group
Manage projects to achieve planned schedules, costs and results. Resolve conflicting demands on resources
Consult with peers such as the Oracle Business Solutions group and the Architect Review Board to benchmark solution approaches and ensure adherence to best practices
Maintain effective ongoing communications with the business and IT community and operational management regarding system plans, projects, budgets, expenditures, and policies
Support the continuous improvement process
Ensure adherence to company policies, standards, and procedures
This position is responsible for implementing global applications and will therefore require up to 50% travel across the globe
Bachelor's degree in Computer Science or Business Management
Experience with SCRUM/Agile methodology preferred
Ability to plan, estimate, and schedule multiple tasks and develop detailed resource and project plans
Significant knowledge of information technologies, especially those used in a project (ETO) manufacturing and service environment
Ability to effectively gain ownership for program-wide issues by the appropriate management group and the ability to drive issue resolution
Experience implementing and managing multi-site projects
Experience managing consultants and software development teams
General understanding of the major business processes, such as finance and manufacturing
Experience developing and enforcing standards and procedures for project deliverables, quality assurance, walkthroughs, issue reporting, and change management
Experience with planning, budgeting, and common business processes
10 plus years IT experience

144

Manager IT Resume Examples & Samples

Communicate effectively with all levels of the organization
Manage customers and expectations; facilitating, planing and meetings; translating customer expectations for staff and peers; representing the Organization with outside entities
Prepare written procedures, policies, reports and correspondence; collaborate and negotiate with departments corporate wide
Collaborate with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions
Identify issues and recommend solutions
Create presentation and present concept to clients, tailoring presentation to audiences of varies levels, subject knowledge and size
Implement recommendations/solutions and ensure client receives the necessary assistance to carry out solutions
Liaison with clients to keep them informed of progress and to make relevant decisions
Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities
Ensure continuous improvement of processes and delivery of results within assigned unit/area
Organize, direct and coordinate cross-functional activities including staff not under direct managerial control
Encourage innovation and focus resources to ensure successful delivery of desired results
Apply quantitative risk assessment to team's assignments to understand potential threats and the probability they will occur
Lead team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers
Provide leadership to the organization to respond to business opportunities/challenges, new technologies, legislation and other environmental factors
Oversee analysis of issues or needs and review recommended solutions
Assess the impact of strategic business and technical changes on the environment
Responsible for managing all activities within an assigned business unit/area
Foresee organizational impacts and understand the procedures associated with introducing new technologies, while seeking ways to collaborate with other teams outside area of responsibility to facilitate transitions
Optimize the utilization of resources by applying appropriate concepts, technologies and workflows
Ability to accept direction and provide leadership to develop/maintain a high-performance work team
Respond to feedback and champion process improvement initiatives by empowering their team to deliver quality services/products to internal and external customers
Implement solutions that are consistent with Highmark’s strategic direction
Keep abreast of current industry standards and trends
Developing and providing input to skills assessment and oversee personal development plans as it relates to career development
Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance
Develop and administer performance reviews with measurable goals
Provide opportunities for staff to maintain current industry knowledge
Provide opportunities for employees to build collaborative relationships with customers
Departmental budgeting and fiscal responsibilities
Manage teams that span geographic areas or functional areas
Ensure compliance with corporate standards, policies and regulations (SOX, SSP, DIACAP, PHPLC, etc.)
Establish and use metrics as a tool to benchmark and improve operational excellence
Develop and implement short-term and long-term departmental plans
Consult and evaluate vendor solutions where appropriate
Bachelor’s degree in Information Technology or related field
Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check
7 - 10 years of experience in Information Technology
2 - 3 years of experience in a leadership in position
Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources
Knowledge of the assigned business unit/area's direction and practices
This position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and Strategies

145

Manager, IT Resume Examples & Samples

HealthCare experience is preferred
Experience in managing remote desktop service team is strongly preferred
Experience in Citrix environment is preferred

146

Manager IT Resume Examples & Samples

Leads a team of employees engaged in implementing, delivering and supporting IT systems and services
Communicates with and supports CAE’s business leaders in North and South America locations
Develops project plan, cost analysis, presentations and proposals in accordance with project(s) requirements
Assists in providing technology direction and in the IT strategy plan
Implements continuous improvement initiatives to support the company’s growth and improves the IT SLAs
Builds and maintains business relationships with suppliers
College/Bachelor’s degree in engineering, computer science, or equivalent combination of education and related experience
5-8 years of experience in team management and in staff training & development
Ability to prepare and execute budget activities
Demonstrated ability to give presentations to management and staff
Demonstrated ability in supervising, directing, and evaluating the work of others
Knowledge of principles related to IT infrastructure hardware/software
Experience in capacity planning
Experience in supporting mission critical IT systems in a production environment
Knowledge of Microsoft BackOffice Applications, Virtualization, Monitoring, Storage/Backup, cloud management, Network services and disaster recovery
Knowledge of IT Service Management
Travel maybe required to CAE offices (15%)
Integrity and great communication skills
Ability to interface with customers at all levels
Innovation, creativity, managing/working with others, project/process management, accountability

147

Manager, IT Service Ops-itorg Resume Examples & Samples

Incident Management - Owns support for applications that cover business segments such as Manufacturing, Sales, Services, Marketing, Finance and HR
Communication with Business Partners - provide periodic executive updates on
Application Support metrics to Senior Business Partners
Application/Environment Problem Management - Containment, root cause analysis and corrective/preventative action on issues encountered
Monitor application health/performance and drive for continuous improvement
Code Launch - Focus on standardization and drive for automation Asset
Management data stewardship for Applications supported
Lead a team of 10-15 IT professionals to provide 7x24 hours applications support
Able to work shift hours to support manufacturing/non-manufacturing functions
Develop and maintain strong relationships with all IT disciplines, external vendors and many business segments at all staff and management levels
Drive continuous improvements to the requirements for application health/supportability and influence delivery from the responsible teams
Report various metrics and application health status to IT and Business Senior Management
Envision, develop and implement creative processes and tools to scale org capacity in support of global business growth
Represent organization through participation in significant initiatives such as ITIL, Knowledge Base, etc
Minimum of 5 years professional experience in IT
Preferably with 2-3 years people management experience or team lead position in
IT Applications Support or IT Operations
Ability to motivate and manage a team and to create a working environment that results in successful services delivery and customer satisfaction

148

Manager IT Resume Examples & Samples

Communicate effectively with all levels of the organization by
Managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities
Preparing written procedures, policies, reports and correspondence; collaborating and negotiating with departments corporate wide
Collaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions
2 Management Consulting
Liaising with clients to keep them informed of progress and to make relevant decisions
Staff Management accountabilities to include but not limited to
Departmental Management planning and administrative accountabilities to include, but not limited to

149

Manager, IT Financials & Portfolio Management Resume Examples & Samples

Proven track record of enabling business success by developing and maturing cross-functional partnerships
Foundational knowledge of IT principles and models and proven ability to lead and drive key IT financial and operational decisions that optimize costs and maximize leverage of investments
Ability to function effectively in a fast paced and dynamic environment and manage shifting business needs; excellent multi-tasking and time management skills required
4+ years experience developing and managing a team of direct reports that has consistently met or exceeded its performance objectives

150

Manager, IT VMO Resume Examples & Samples

Maintain a thorough working knowledge of the services aspect of the Strategic Partner agreement(s)
Monitor Strategic Partner(s) compliance with agreement commitments and obligations
Manage and maintain the governance library and control document access
Collaborate with IT stakeholders to ensure that the agreement is modified, as necessary, to meet Carnival’s evolving business needs
Liaise with Finance and Service Delivery to ensure timely validation of invoices and tracking of spend pools
Act as point of escalation for any Service Delivery; or Strategic Partner-related issues; facilitate timely problem resolution of issues and disputes to minimize impact of service disruptions to Carnival
Ensure that appropriate audit controls are in place for Strategic Partner’s processes and invoices
Monitor proactively the key delivery changes
Track and audit retained software license compliance
Assist in managing third party contract assignments and ensure compliance with terms and conditions of consents
Monitor security access and all related reporting for all Strategic Partner personnel at the enterprise level
Establish metric/performance reporting approach, track Strategic Partner performance, and ensure business viability of service levels
Conduct regular governance meetings in order to manage and audit Strategic Partner performance and productivity
Reports the status of contract issues, compliance and changes to any Governance board / committee as required
Maintain an Ecosystem Dashboard of contractual, performance and relationship status across the enterprise ecosystem of all Strategic Partners
Contribute to the Balanced Scorecard presentations for the steering committee and other executive leadership groups
Develop and monitor the monthly reporting of a Partner Relationship Scorecard for a period-on-period analysis of service delivery on all dimensions: cost, quality, time and continuous improvement in order to assist with future sourcing strategies, capability estimation and financial planning and management
Interface with the IT Finance Manager to report on performance outcomes for Performance Credits/Earn-backs
Participate in annual continuous improvement process, service level resets/changes and assist in benchmarking service levels
Provide early warning to the Business Unit executives regarding degrading or missed service levels
Works with transition team post implementation to identify process improvement opportunities and track results
Interface with periodic customer satisfaction survey process, including follow up and remedial action plans
Bachelor’s degree required (preference for Business majors: Economics, Business Statistics, Finance, Accounting, and QA/QC) with 6 years of relevant experience. MS/MBA candidates with 3 years relevant experience, or equivalent experience
Strong analytical ability – Excel, PowerPoint required
Track record of preparing and presenting key messages to senior leaders
Detailed knowledge of performance measures and the impact on organizational performance
Detailed understanding and business knowledge of all in scope towers
Problem determination and root cause analysis skills
Project Management and Negotiation skills
Excellence communication and administrative skills

151

Manager IT Resume Examples & Samples

Troubleshoot and resolve complex problems spanning multiple infrastructure components
Automation of deployment and patching processes to achieve standards based approach to global application management and support
Define, measure and meet key operational performance and availability metrics, incident and response metrics, MTTR etc
Escalation point for infrastructure support teams providing subject matter expertise and issue resolution as it relates to MFT application platform touchpoints
Administration of servers, storage, middleware, software, network, and operations that support the application and business processes is required
This position is a technical hands-on role in addressing critical systems necessary to support the First Data Business. The candidate must work to ensure reliability, performance, availability and scalability of the infrastructure

152

Manager, IT Service Ops Resume Examples & Samples

Incident Management - Owns support for Infrastructure within Dell Technology, that cover Backup, Storage, Server, Network and Telecom
Communication with Business Partners - provide periodic executive updates on Infrastructure health and KPIs
Infrastructure/Environment Problem Management - Containment, root cause analysis and corrective/preventative action on issues encountered
Monitor infrastructure health/performance and drive for continuous improvement
Focus on standardization and drive for automation Asset Management data stewardship for Infrastructure supported
Lead a team of 10-20 IT professionals to provide 7x24 hours applications support
Lead staff to identify recurring/high impact application and environment problems and drive for permanent solutions
Drive continuous improvements to the requirements for infrastructure health/supportability and influence delivery from the responsible teams
Report various metrics and infrastructure health status to IT and Business Senior Management
Team with managers across the organization to standardize and continuously improve organization performance
Minimum of 5-6 years professional experience in IT
Preferably with 2-3 years people management experience
IT Infrastructure Support or IT Operations
Excellent experience in incident management and service delivery with track record of delivering good results

153

Manager, IT Systems Resume Examples & Samples

Manage direct staff of 6 including professional development, coaching and performance management
Hands-on participation in critical projects or support issues to ensure rapid resolution
Technical and functional understandings of various Food & Merchandise POS system versions and modules
Minimum 5 years work experience in project management in in-house application solutions and third party applications
Experience with Food and Retail Point-of-Sale solutions including installations, upgrades and fix packs supporting multi-location application
Experience estimating project effort and maintaining project budgets
Demonstrated negotiation and problem resolution skills
Ability to travel for training, conferences or to supported business locations

154

Manager, IT Special Projects Resume Examples & Samples

Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects
Provide leadership and motivation to project team members throughout the project life cycle, and confer with project staff to outline work plan
Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel
Implement project communication plan
Perform risk assessment, and implement mitigation plans
Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and "look and feel" across the enterprise
Ensure that project goals are accomplished and in line with business objectives
Assign duties, responsibilities and scope of authority to project personnel
Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget
Review and update status reports for CIO or management, and modify schedules or plans as required
Establish standards and procedures for project reporting and documentation
Review floor plans and layouts of offices, make recommendations and suggestions accordingly
Work closely with the HKS Facilities team, HKS IT Infrastructure team, and local HKS Office or Regional Director accordingly
Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics
Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment
Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate action
Assists with planning and directing the budget, goals, and objectives for the department
Monitors labor and expenditures and tracks against budget for operations and projects
Responsible for determining current and future technology needs
Leads multiple projects and oversees resources to ensure that project deliverables are met
Manages and directs a group of exempt and nonexempt employees, consultants and vendors
Work within the Project Management and IT Governance process to ensure initiatives are aligned with key business goals and meet defined objectives for ROI, Revenue, Profit and cost savings
Responsible for overcoming difficulties associated with the project or where this is not feasible, raising those issues to upper management in a timely manner
Ensure projects are successfully implemented according to plan and within budget through the use of accurate and timely reporting across all projects, including status reporting and time tracking
Provide training for business representatives
Bachelor’s Degree is desired (or applicable industry experience)
6+ years overall hands-on experience in Information technology
2+ years of experience leading service management teams
Expertise in a variety of the concepts, practices, and procedures related to project management practices
Experience in defining and managing RFI/RFP projects
Experience working for an international company with multiple distributed locations
Excellent customer service skills proven through demonstrated ability to interact well with people and help others
Experience in managing multiple complex projects which involve interaction with other departments and stakeholders
Strong organizational skills and ability to communicate with internal/external entities; expertise in setting and managing customer expectations
Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and collaboration
Proven experience developing detailed business plans, project plans, communication plans, estimating technology project efforts
Must be able to accurately define business requirements and gain support from project stakeholders
Proven track record of motivating staff and dealing with diverse interpersonal relationships, skilled at maintaining focus of project teams to ensure meeting project objectives
Must be able to organize and facilitate meetings involving appropriate groups in relation to project activities
Local Dallas Candidates only, no relocation provided
General understanding of floor plans, data/cabling plans and power/electrical plans
Superb people and interpersonal skills
Experience working within a team environment
Ability to hold people and teams accountable
Strong written communication and technical documentation skills
Demonstrated ability to coordinate people and teams to objective completion and the ability to work in a team environment, delegating workloads and responsibilities

155

Manager, IT Resume Examples & Samples

Assess and cultivate long-term strategic goals for IT services developed in conjunction with end users, managers, clients, and other stakeholders
Conduct research and make recommendations on software and hardware products, services, and standards in support of procurement and development efforts
Understanding of the organizations goals and objectives
Evaluate and select hardware and software components, for information management systems
Sets up, configures, and supports the Eccles Broadcast Center (EBC) internal networks and file, print, desktop and other IT services
Develops and maintains all systems, applications, security, and network configurations
Design, test, and document all new or modified systems and services
Troubleshoots network and systems performance issues
Maintains and develops department budget for IT networks and systems supporting multiple departments and allocates cost of resources appropriately
Creates and maintains a disaster recovery plan for EBC’ systems and Services
Analyze department and user requirements and, based on findings, design functional specifications for services
Recommends upgrades, patches, and new applications and equipment
Work with project managers to ensure that LAN services meet business requirements for supported departments
Monitor servers and network infrastructure and respond to outages
Conduct job duties and responsibilities according to the organizations business systems development methodology
Design, deliver, and provide technical support as necessary
Manage and direct department full and part time desktop support staff
Mentor and/or provide leadership to other members of the team
This position reports to the Associate Director of UEN Technical Services over Enterprise Operations and Services

156

Manager, IT Quality Resume Examples & Samples

Manage a geographically distributed team working concurrently on several projects, each with specific delivery targets that may differ from project to project
Ensure that quality processes and timelines are carried out through all phases of the Software Development Lifecycle
Partner with business resources, systems analyst, designers and programmers to create/analyze required project documents and ensures that quality assurance processes and timelines are incorporated
Manage teams accountable for analyzing system requirements and technical specifications to create and execute test cases for complex business initiatives
Drive defect resolution across the various disciplines (Analyst, development, database, quality) to ensure on time completion of testing
Assist business users in defining User Acceptance Testing, test cases and plans
Ensure defined standards for test definition, execution and defect resolution are consistently followed
Ability to research test cases and defects in a test tool such as HP Quality Center/Test Director, IBM Rational, Rally
Lead teams through walkthroughs, inspections, reviews and business meetings
Active leadership during production implementations and post deployment quality assurance activities
Comply with standards of the software development life cycle and follow strategies, plans and procedures defined by Optum Technology
Work in a waterfall, agile or hybrid waterfall/agile SDLC
10+ years of experience in an Analyst, Developer or Quality assurance role working on complex software programs
Experience managing a technical team of 10 or more resources, in a virtual team from a Global perspective (primarily North America, India)
Understanding of all phases of the Software Development Life Cycle, driving improvements in quality of outcomes, efficiencies and risk assessments
Managed in a waterfall, agile SDLC environments
Experience leading a team to resolve defects within the defect lifecycle (detection, reporting, analysis, correction, validation)
Quality Assurance management experience
QA tool capabilities - HP Quality Center, IBM Rational , Rally
Healthcare Industry experience
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Visio
Relational database experience

157

Manager IT Systems Resume Examples & Samples

Monitor monthly KPI’s as defined for the region and location
Prepare, implement and monitor fiscal year, location IT operating budget, forecasts and capital requirements
Responsible for the monitoring, mitigation and documentation of information technology risks via compliance with a Disaster Recovery and Risk Mitigation Policy
ITIL Foundations
Continuous Improvement/Lean/Six Sigma
Financial Concepts and Budgeting
Associates Degree in Computer Science or related discipline
14 years’ experience, with progressive responsibilities, in Information Technology
Experience in OS systems, Linux, Windows and Shop Floor Technologies
*This position will not offer visa sponsorship.***

158

Manager, IT Resume Examples & Samples

Manage support positions involved in applications development, database management, system implementation, and user support services involved in meeting administrative, research and operational needs
Manage various personnel actions including, but not limited to hiring, work assignments, performance appraisals, promotions, vacation schedules and disciplinary actions. Implement strategies and programs to optimize satisfaction and morale. Establish systems and accountability for maintaining clearly defined job descriptions. Develop and monitor forecasts regarding workload volume and make recommendations
Develop and implement workflow and operational processes. Develop appropriate operational plans. Monitor progress and performance of clinical research and operational projects to ensure compliance. Ensure that SOP's are developed and complied for all operational activities. Represent the functional group in internal compliance audits, sponsor audits, and regulation audits
Ensure optimum system performance. Conduct system studies to evaluate electronic data processing needs. Recommend the procurement of additional computer equipment. Analyze user needs and establish policies and procedures for modifying clinical research systems. Provide current information to users regarding systems procedures. Participate in planning for future needs. Identify operational problems. Establish and oversee appropriate quality control activities
Manage the preparation and presentation of new applications or enhancements to clinical research systems. Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
Design and adhere to organizational policies and procedures and follow all change control processes
Maintain liaison with representatives of other University data processing operations to establish and maintain appropriate interface or exchange of data with existing or planned systems
Provide consultation and assistance to Information Technology Management in developing goals, objectives, and strategic plans. Keep abreast with emerging developments and trends. Provide operational guidance and support
Provide input in the development and use of cost standards. Prepare budgetary forecasts for operating expenses

159

PDP Manager IT Resume Examples & Samples

Individuals interested in the ITPDP must graduate with a Bachelors or Masters in MIS, Computer Science or IT-specific degree
Candidates must have a minimum 3.0 GPA
Candidates must be able to relocate to take a Non-Lake County, IL rotation and be open to a Non-Lake County, IL post-program position (if offsite is available)
Candidates must have permanent authorization to work in the U.S
Technical and business knowledge with strong analysis, creative problem-solving, decision-making and strategic thinking abilities and have strong planning and organizational skills
Strong extracurricular achievement to demonstrate leadership abilities
Strong competency in Integrity, Adaptability, Initiative, Innovation and Teamwork. Candidates must possess
Substantial coursework in a variety of IT classes with an emphasis in Business Analysis/Project Management and Programming course content
Up to two internships and/or up to two years of IT-related work experience

160

Manager, IT Internal Controls Resume Examples & Samples

The Manager IT Internal Controls is responsible for supporting the Director IT Internal Controls through the execution of Sarbanes Oxley activities, reviews, and consultancy activities conducted within SC and SOC reporting. This role is envisaged to be the expert for SC’s Internal Control Department with regards to information technology and information systems, specifically for control-related endeavors and areas. With regards to IT Controls, the person filling this role will be responsible for supporting the Director IT Internal Controls through the effective administration, management, and execution of a comprehensive control-based program designed to contain controls related to SC’s IT activities and environments. This role is expected to be able to work independently, with minimal supervision, under the direction and in support of the Director IT Internal Controls. This role is expected to contribute through a team structure to the team’s objectives as well as individually
Assists the Director IT Internal Controls in developing and implementing an IT SOX compliance program that utilizes a US-based approach but also leverages the existing Corporate Methodology from the Parent Company and with SOC 1 and 2 reporting
Performs the following activities and manages the personnel responsible for these activities when they are delegated
Maintenance and preparation of clear, detailed and accurate IT SOX 404 documentation, including narratives, control descriptions, risk control matrices, test programs, test results, and management responses and remediation
Preparation of IT SOX documentation relating to new acquisitions
Recommend improvements to controls and test programs to improve the overall control environment
Follow-up to ensure that past recommendations have been implemented properly to correct deficiencies noted
Updates, maps and test controls relating to entity level controls
Manages the SSAE 16 process as it relates to IT SOX and SOC 1 and 2 reporting process
Identifies key spreadsheets for IT SOX end user controls testing and reviews test work performed
Is closely involved with the Archer implementation to ensure the IT SOX compliance program is appropriately incorporated into the system
Utilizes sound judgment to identify and assess: risk, materiality, adequacy of audit evidence, compensating controls, and significance of findings
Is responsible for following up on Internal Audit findings as they relate to IT controls and ensuring these findings are appropriately remediated
Manages SOC reporting program
Maintenance of adequate documentation of IT SOX testing to ensure that documentation and testing is in accordance with test programs/control objectives, is appropriately cross-referenced and adheres with sample size requirements of internal SOX methodology
Assists the Director IT Internal Controls with diagnosing findings and drafting internal control reports and presentations to management
Establishes and communicates timelines, requirements and issues with management in a professional and timely manner
Represents team interests at internal meetings, working groups and external functions as needed, including coordinating &/or contributing to SC reporting to external parties
Develops close but independent working relationships with all levels of management in all area of the business
Responsible for the oversight of all activities related to SOX SEC filings and SHUSA or Banco Santander needs around these filings as it relates to IT
Develops integrated test plans for use in covering key areas of risk within SC, and evaluating, through applicable standards, the adequacy and effectiveness of IT controls against key business risks
Leads and participates in multiple assurance activities and critical business initiatives throughout the year
Establishes and maintains key business relationships with internal client's leadership and the firm's external auditors resulting in maximum effective
Coaches multiple staff members to complete effective and timely audits
Remains current with industry trends and emerging risks to update audit coverage as appropriate
Facilitates the direct development of direct reports assigned and ensure demonstrated progress of their knowledge, skills and ability

161

Manager, IT Resume Examples & Samples

Managing a 24/7 team responsible for IT automation, scheduling, and batch operations
Managing assigned IT staff
Handling escalations within the IS operations team (this manager’s team)
Developing and implementing better processes within the team
Furthering more automation within the team and less manual work
Experience managing automation, scheduling, batch operations
Previous experience managing 24/7 operations
Previous experience managing IT teams
Demonstrated experience assessing software applications, reviewing new applications/tools, recommending new software, and leading software implementation projects
Experience implementing industry best practices and automation standards within IT

162

Manager IT Resume Examples & Samples

Hardware & Operating System Installation & Support for IT Equipment’s (Desktop/Laptop/Switches/Printers & Servers)
Windows Operating system, Antivirus, Patches Installation & Support
IT asset management & Software compliance management
Develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles
Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts
Maintaining Patching and antivirus compliance across locations
Monthly reporting of compliance
Identify and implement service improvement ideas
IT System and software qualification and validation
Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure
Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures
Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures
Monitors business critical processes and systems
Identifies opportunities to simplify IT operations through continuous improvement initiatives
Participate in IT strategic planning, project planning and budget planning efforts
Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness
Establish and maintain strong, strategic partnerships with vendors and service suppliers

163

Manager, IT Resume Examples & Samples

Implement effective meta-data management, data quality management, data governance and data security policies
Stabilize, standardize and implement the operating model for enterprise to maintain a successful delivery of projects which requires timely delivery and quality of service
Guide the business, IT by leveraging industry best practices, reusable architectures in Big Data implementations
Maintain a close collaboration with business partners and develop requirements, planning and execution of projects
Excellent management skills including managing technical resources(developers and testers), raising and resolving issues and risks, managing timelines, interfacing with project managers, offshore teams etc
Manage contractors/consultants as necessary to achieve departmental objectives
Support other duties as needed for the overall Data Lake and related implementations
Accountable for the function’s budgets
Keep current with trends and technological innovations in the Cable and IT industry, and make appropriate development recommendations

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Manager IT Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager, It-end User Services Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager IT Service Resume Examples & Samples

Manager, IT Resume Examples & Samples

Manager IT Quality Resume Examples & Samples

Manager IT Quality Resume Examples & Samples

Manager It-corp External Networks Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager, IT Latam Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager, IT Solutions Management Resume Examples & Samples

Manager IT Cluster Resume Examples & Samples

Manager, IT Resume Examples & Samples

Manager IT Services Resume Examples & Samples

Category Manager IT Project Services Resume Examples & Samples

Manager IT Resume Examples & Samples

Manager IT Category Management IT Networks Resume Examples & Samples

Manager IT Category Management Ito\bpo\ams Resume Examples & Samples

Manager IT Quality Resume Examples & Samples

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