Jira Administrator Resume Samples

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E Beatty

Elroy

Beatty

63740 Aurore Drives

Detroit

+1 (555) 607 4078

63740 Aurore Drives

Detroit

Phone

p +1 (555) 607 4078

Experience Experience

Boston, MA

Jira Administrator

Boston, MA

Kertzmann-Muller

Boston, MA

Jira Administrator

Configuring & managing development & testing sandboxes; routine application upgrades; new product evaluation
Provide teams and stakeholders with documented guidance
Assisting staff with Perforce and Git
Document results of JIRA workflows and process audits
Assisting staff users with wiki design, integration & authoring
Develop guides and documentation for JIRA features and best practices
Develop processes and improvements around tools administration

Dallas, TX

Atlassian Administrator / Jira Administrator

Dallas, TX

Zboncak-Breitenberg

Dallas, TX

Atlassian Administrator / Jira Administrator

Provide User Management and support for 1000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices
Create and manage security schemes, permission schemes and configurations
Interface with development groups within organization as the IT liaison for Development Cycles/Software
Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions
Management of other reporting and collaboration tools in the engineering environment
Maintain and manage Automation Build Environments such as Jenkins
Implement Atlassian Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations

present

Dallas, TX

Senior SCM Specialist / Jira Administrator

Dallas, TX

Moen-Toy

present

Dallas, TX

Senior SCM Specialist / Jira Administrator

present

Maintain a master schedule of all software releases, including key post-development milestones
Work closely with Software Engineering team to oversee and manage change control over complex codebase managing updates and enhancements to defined release packages
Develop, maintain, improve, and enforce release management standards as a common core across all solutions
Assist with the administration of our Atlassian tools
Coordinate production releases and send release status to relevant distribution list
Monitor external system updates that could have an impact on Technology Services software solutions, identifies risk, and coordinates testing or mitigation
Coordinate the delivery of all software releases

Education Education

Bachelor’s Degree in Computer Science

Northeastern University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented
Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships
Strong knowledge of the underlying JIRA database structures
Strong attention to detail
Able to show in depth knowledge of confluence, Jira, bitbucket, and bamboo
Excellent knowledge of SDLC and experience working with Agile teams
3+ years experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations
Highly self-motivated and demonstrating excellent problem solving abilities
Good working knowledge of Microsoft Word, Excel and Powerpoint
Strong client service focus and willingness to respond to queries and provide deliverable within prompt time frames

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Jira Administrator Resume Examples & Samples

Handling routine Atlassian application configuration requests
Care & feeding of our growing Atlassian ecosystem: configuration management; scaling & HA/DR; monitoring & performance
Configuring & managing development & testing sandboxes; routine application upgrades; new product evaluation
Assisting staff users with workflow documentation, improvement, & solutions; helping them select the right tools for their jobs
Assisting staff users with wiki design, integration & authoring
Assisting staff with Perforce and Git
Experience with scaling and monitoring HA/DR services
Proficiency in a scripting language (bash, python, perl)
Experience with APIs and tool/service integration
Experience authoring wiki content for a technical audience
Linux/Unix system administration experience
Minimum 3-6 years of experience in System Administration
Experience with administrating the Atlassian product line (Jira, Agile, Confluence, etc.)
Excellent communication skills and experience in supporting technical and non-technical staff

Jira Administrator Resume Examples & Samples

Under little to no direct supervision provides support to all operational processes as needed. This will include ensuring all client deliverables and targets are met and ensure communication with the client is effective
Participates or coordinates UAT implementation and training activities
Properly monitor errors to ensure adherence to audit and control policies and makes recommendations to correct errors
Understands the procedures and controls required for custody accounts
Participates in activities related to compliance
Report to supervisor any suspected transactional issues, failures or potential losses
May train others and will attend brown bag sessions to increase company awareness and enhance overall knowledge
Prepare team MI and report to supervisor for open discussions to ensure on going learning and continuous improvement
Provide feedback on project related activities
Raising and responding to client queries/issues in a timely manner. This will include ensuring the timely event reporting of breaches and incidents and work with supervisor to identify preventative measures when issues arise
Ensure quality in the implementation of system and process improvements within the team
Execute complex transactions
Coordinates special reports and projects
Exchanges complex or sensitive information with others
May support an expansive and/or diverse array of products/services
Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. This will include developing and maintaining positive and constructive working relationships with other teams within Wrap Operations and various internal Citi stakeholders
Demonstrate a level of ownership through to successful completion of task/query
Apply and drive forward lean methodology to ensure continuous process improvement
Support Citi initiatives such as VOE and all operation committees
Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area
Process improvement awareness
Able to cope effectively with high volumes of work whilst maintaining an exceptional service level
Excellent organisation, planning, prioritisation and time management skills

Jira Administrator Resume Examples & Samples

Must have at least 1 years' experience administering JIRA including workflow and configuration customization and user administration
Able to design new configurations to suit the needs of different teams
Excellent troubleshooting and problem solving skills
Prior experience with other tools in the Atlassian toolset e.g. Confluence, Stash
Prior experience building plug-ins for the Atlassian toolset
Understand tools as well as ITIL support framework to ensure strong understanding of processes
Effective communication, relationship and stakeholder management skills
Highly self-motivated and demonstrating excellent problem solving abilities
Willingness to accept responsibility and work as part of a team
Strong client service focus and willingness to respond to queries and provide deliverable within prompt time frames
The ability to work well under pressure to provide timely and accurate solutions
Flexibility to deal with changing priorities and multi-task
Ability to prioritize tasks and adhere to priorities despite conflicting requests
Able to appropriately raise and discuss issues
4+ years of exp in IT industry preferably in FBSI domain
Experience working as part of a global team across multiple countries, cultures and time-zones
B.Tech/BE/MCA from a premier institute
Experience in maintaining and supporting IT platforms

Jira Administrator Resume Examples & Samples

Administer JIRA (Core and Software), Crucible, Confluence, Bamboo, BitBucket Server, and Crowd instances, and formulate technical solutions using JIRA and associated JIRA plugins/Atlassian Products
Create JIRA projects, queries and reports as needed
Create custom workflows, post functions, validators
Design & manage JIRA/Confluence queries, dashboards for metrics reporting for various teams
Serve as the JIRA / Atlassian technical resource (Subject Matter Expert for migrations to ensure adoption of development/workflow processes
Develop solutions extending Atlassian REST services and JIRA plugins using the Atlassian SDK
Address user questions and develop training as needed
Experience in a NOC environment in a plus

Jira Administrator Resume Examples & Samples

Upgrade, configure and build complex workflows via native JIRA capabilities and customization
Provide JIRA administration and support as a member of the IT Applications team at BlackBerry
Partner closely with business stakeholders to understand, analyze, document, plan and prioritize optimal solutions that are aligned with our strategic goals
Architecting the platform optimally to meet BlackBerry organizational goals
Lead major and minor JIRA and plugin upgrades as needed
Troubleshoot issues and provide support for day to day user requests
Customer focused mindset
3 to 5 years of experience administering JIRA
Ability to effectively communicate (written & verbal) at all levels from end user training to VP roadmap presentations
JavaScript Development experience (jQuery, Bootstrap and AngularJS frameworks)
Provide ongoing support and configuration maintenance
TestRail, Confluence, Crowd administration experience
Development experience utilizing Atlassian REST services and JIRA plugins using the Atlassian SDK
Experience administering JIRA in large scale (5,000+) business critical environments

Jira Administrator Resume Examples & Samples

Provide User Management and support for 1000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices
Create and manage security schemes, permission schemes and configurations
Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions
Management of other reporting and collaboration tools in the engineering environment
US citizenship required
Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as project management applications, various ticketing systems, requirements management systems, and software development applications

Jira Administrator Resume Examples & Samples

Experience with managing JIRA permissions, including project-wide issue, space, and repository access
Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operation/performance metrics and status report
Ability to determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
Experience with providing user management, training, and support for JIRA
Ability to apply built-in customization and third party add-ons to extend JIRA functionality
Ability to collaborate on problem resolution, team decisions and project planning
Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic

Jira Administrator Resume Examples & Samples

Serve as a JIRA / Confluence administrator, subject matter expert and evangelist
Maintain a dedicated Atlassian JIRA / Confluence Cloud instance
Design and maintain custom projects, workflows, schemes, screens and field configurations
Manage user permissions and project roles for JIRA, Confluence and other tools
Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions
Perform routine audits of access lists and perform security tests to ensure restrictions are in place
Create and manage custom JQL filters and dashboards as needed
Work with management and JIRA Admin peer to create a ticket-based process for handling incoming JIRA / Confluence change requests
Train with JIRA Admin peer to learn program procedures and best practices
Troubleshoot, identify and resolve JIRA issues reported by end-users
Recommend, test, install, and configure JIRA plugins and add-ons as needed
Develop training for groups of JIRA users and conduct classes on a regular basis
Develop guides and documentation for JIRA features and best practices
Develop documentation around JIRA admin processes and procedures
Perform bulk changes and CSV imports
Perform routine audits of the database to ensure consistent field usage and accurate reporting; work with teams to resolve inconsistencies
Drive improvements to Confluence by reorganizing and archiving spaces and pages
Develop processes and improvements around tools administration
Coordinate with JIRA Admin peer and cross-functional agile teams to provide JIRA guidance, suggestions and solutions as needed
Work with JIRA Admin peer to audit, improve and automate processes and workflows as needed
Support JIRA Admin peer with application, system, issue, and project configuration support as needed
Support JIRA Admin peer by designing and maintaining custom projects, workflows, schemes, screens and field configurations as needed
On-call JIRA / Confluence support as needed, including nights and weekends
3+ years experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations
Bachelor's Degree in Engineering, CS, MIS, or work equivalent
Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc
Excellent knowledge of SDLC and experience working with Agile teams
Ability to build collaborative relationships across the organization
Ability to analyze, review, and document current functionality to determine potential areas of improvement
Experience with scripting / programming / automation
Experience creating JIRA plugins, scripts or reports using the Atlasssian REST APIs
Experience migrating other ticketing systems' existing databases into JIRA
Experience creating, configuring and maintaining a JIRA server

Jira Administrator Resume Examples & Samples

Serve as the Rackspace internal subject matter expert on implementation, management, and support of the JIRA application
Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Jira platform
Develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
Provide user management, training, and support for JIRA to development and project teams
Create and maintain detailed technical and user-facing documentation
Apply built-in customization and third party add-ons to extend JIRA functionality as needed
Collaborate on problem resolution, team decisions, and project planning
Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
Support and manage integrations to external systems as required
3-5 years of experience in the administration, configuration and support of Jira which may include some or all of the following

Atlassian Administrator / Jira Administrator Resume Examples & Samples

Primarily, administration of our Atlassian toolset and DevOps related Integration Tools (Jenkins)
Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure; workflow, screen and field scheme’s, as well as identify where functionality can/cannot meet user requests
Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Interact with existing vendors for support and troubleshooting
Interface with development groups within organization as the IT liaison for Development Cycles/Software
Maintain and manage Automation Build Environments such as Jenkins
2-4 years of hands on experience working with Atlassian products as an administrator (JIRA and Confluence specifically)
Hands-on experience using JIRA with other project management tools such as Redmine and Rally
Must successfully complete a stringent Background Investigation and obtain the required Government Security Clearance
Jira

Senior SCM Specialist / Jira Administrator Resume Examples & Samples

Coordinate the delivery of all software releases
Work closely with Software Engineering team to oversee and manage change control over complex codebase managing updates and enhancements to defined release packages
Maintain a master schedule of all software releases, including key post-development milestones
Develop, maintain, improve, and enforce release management standards as a common core across all solutions
Provide communication during application releases and escalate issues to appropriate team(s) for resolution
Create release strategies for each software release, seeking input from cross-functional teams as required
Coordinate production releases and send release status to relevant distribution list
Monitor external system updates that could have an impact on Technology Services software solutions, identifies risk, and coordinates testing or mitigation
Communicate configuration management process information and changes as appropriate to different teams
Assist with the administration of our Atlassian tools
Experience in leading Agile (SAFE) development practices – Major advantage
Ability to effectively multi-task; Ability to drive issues to effective resolution; Ability to find solutions to challenging, time-critical problems
Ability to navigate the complexities of a global, matrixes organization

Jira Administrator Resume Examples & Samples

Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket setup and workflows, as well as identify where functionality can/cannot meet user requests
Coordinates the development and maintenance of software installation documentation
Install, manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions
Ensure systems are stable and available and that user issues are addressed in a timely manner
Strong focus on Jira Administration involving custom projects, workflows, fields, dashboards and reports configurations
Administer the JIRA and Confluence instances on a day to day basis including performance tuning/scaling the instances, JIRA tools administration
Guides and maintains the organization of data in Confluence
Utilizes Stash to help the team with all release and configuration related tasks around software builds into preproduction and production environments
Fluency in the use of IBM/Telelogic DOORS Requirements Management tool
Assist in the development, updating and maintenance of DOORS training materials, policies, procedures and work instructions
Guide engineers in utilizing the DOORS tool to effectively manage requirements
Support software engineers with DOORS issues
Basic software and electrical engineering concepts
User account management for Atlassian products and DOORS
IT project management methodologies knowledge a plus
Performs problem analysis and system design utilizing a good understanding of business system functions and requirements
Develops and maintains integration programs and processes across systems
Produces detailed requirements, specifications, 3rd tier application technical guidance and user documentation

Jira Administrator Resume Examples & Samples

Primarily, administration of our Atlassian toolset and secondarily, our Jive environments
Create and manage security schemes, custom fields and configurations
Install, manage and administer JIRA/Confluence/Jive add-ons, plugins, and extensions
Management of other reporting and collaboration tools in the technical environment
Perform on-call duties as needed
Ability and authority to travel to Marketo sites around the world
Physical demands are described as medium (exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and up to 10 lbs. force constantly to lift, carry, push, pull, or otherwise move objects, including the human body)

Jira Administrator Resume Examples & Samples

3-5 years experience with Linux Administration and command lines
Expert level knowledge in administration of the Atlassian stack
Able to show in depth knowledge of confluence, Jira, bitbucket, and bamboo
Experience in tuning a JVM is a plus but not required
Ability to discuss the JVM garbage collection process
Understands difference in different GC modes
Ability to work through issues related to garbage collection
Ability to write java plugins for Jira and Confluence
Bonus-bonus: Have plugins already in the marketplace
Puppet

Jira Administrator Resume Examples & Samples

Typically requires 3-5 years relevant experience
Demonstrated understanding of programming languages
Knowledge of coding, testing, and debugging simple applications
Demonstrated knowledge of application configuration, maintenance and support
Knowledge of client/server networks
Proven ability to effectively troubleshoot program errors
3 years JIRA Adminstration

Jira Administrator Resume Examples & Samples

Create, manage, and support all administrative functions associated with the Atlassian product suite
Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes
Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and status reports
Understand system architecture of upstream and downstream impacts when implementing solutions
Devise, test, and deploy integrations between Atlassian products and other internal systems
Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices
Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications
Create and maintain technical documentation and user-guides
Conduct user-training and help-sessions for new features or implementations
Manage products gaps from business specifications to product enhancements and/or business process change
Promote adoption and best practice of Atlassian suite amongst the user-community
B.S. in Information Systems or similar degree
3+ years of experience working with/supporting Jira and Confluence
5+ years of experience
Strong working knowledge of Agile (Scrum or Kanban) methodologies
Atlassian Jira and/or Confluence certification(s) or equivalent work experience
Strong JQL knowledge
Customer Service driven mindset with strong relationship building skills
Ability to work with cross functional teams
Ability to plan ahead and solution for the future
Experience working and communicating with both technical and non-technical stakeholders
Detail-oriented, enthusiastic, self-starter with ability to work both independently and in a team environment
Experience with Bitbucket, Service Desk and/or Portfolio for Jira (or similar Portfolio tool) is considered a plus
Experience with extending Atlassian products is considered a plus
Experience with the following DevOps tools: Git, Chef, and/or Puppet is considered a plus
Experience with SQL is considered a plus
Experience with LogEntries or Splunk or similar logging tool considered a plus
Experience with the methodology of continuous improvement and iteration in a DevOps environment
ITIL Foundations certification is considered a plus

Jira Administrator Resume Examples & Samples

5 Years with hands on experience as developer in Mandatory Skillsets
Providing online support to the users on Atlassian Tools like JIRA, Confluence and bitbucket
Installing JIRA/Confluence and bitbucket
Upgrading JIRA/Confluence and Bitbucket
Configuring webserver(apache) with application tomcat, SSL configurations
Good understanding on Linux environment
Good understanding on Greenhoper of JIRA
Providing training to the end users on JIRA and Confluence

Atlassian Jira Administrator Resume Examples & Samples

Execute and program on an application development team through all phases of the software development lifecycle
Provide expertise in triaging, diagnosing and resolving complex systems issues
Quickly learn and apply new information and knowledge
Java 1.6
Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript
Hibernate
Spring
Fundamentals of SQL queries
Preferred: Unix scripting, Infragistics
ClearCase
Visual Studio 2010
Eclipse
Weblogic 10.3
TcServer
Oracle 11g
Scrum or Kanban or Scrumban
Paired programming
Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.)
Test Driven Development
JUnit
Function and execute in all phases of application software development
Work independently and provide technical aptitude concerning application design and/or systems analysis
Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues
Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems
Contribute and documents standards and guidelines
Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences
Follow project scope and achieve objectives for assigned projects
Collaborate with team and follow guidance from Sr/Lead
Work effectively in a team environment and support others on the team
Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested

Senior Jira Administrator Resume Examples & Samples

Configure, maintain, enhance and upgrade the JIRA Software, Service Desk, Confluence and related Add-In components
Work with business users to enable custom workflows, fields, dashboards, and reports
Create and manage complex components including project workflows, screen schemes, permission scheme, and notification schemes
Manage all JIRA enhancements and releases
Installing and configuring add-ons for Atlassian Products to provide enhanced capabilities
Recommend and develop the overall JIRA technical strategy and road map
Bachelor's Degree in Information Systems, Business Administration, Computer Science
3+ years of experience with configuration and administration of JIRA and related tools and technologies
Integration experience on JIRA with Confluence with plugins
Good knowledge of SDLC and experience working with Agile teams
Ability to construct custom dashboards using various filter types in JIRA
Ability to write custom JQL (JIRA Query Language)
Strong work ethic and the ability to work with diverse teams across different time zones
Ability to work independently with minimal guidance in a fast-paced environment
Ability to manage multiple moving parts at any given time through effective time-management and planning
Experience authoring wiki content for technical and non-technical audience a plus
Experience in writing Atlassian plugins using Java or related technologies a plus

Jira Administrator Resume Examples & Samples

Train with JIRA Admin peers to learn program procedures and best practices
Coordinate with JIRA Admin peers and cross-functional agile teams to provide JIRA guidance, suggestions and solutions as needed
Audit, improve and automate processes and workflows as needed
Support JIRA Admin peers with application, system, issue, and project configuration support as needed
Support JIRA Admin peers by designing and maintaining custom projects, workflows, schemes, screens and field configurations as needed
Experience with scripting / programming / automation strongly preferred
Experience creating JIRA plugins, scripts or reports using the Atlassian REST APIs strongly preferred
Experience creating, configuring and maintaining a JIRA server strongly preferred

Jira Administrator Resume Examples & Samples

2+ years of experience with JIRA as an administrator
Demonstrated experience in the design, development, and implementation of Atlassian tools and customization
Expert level experience creating custom Workflows, Issues, fields, and Screens
Must have a solid background utilizing an agile framework (e.g. Scrum, Extreme Programming, Kanban) in software development
Demonstrable experience developing JIRA REST APIs
Familiar with HTML, CSS, Java, Javascript, SQL, JQL
Strong knowledge of the underlying JIRA database structures
Ability to integrate JIRA projects with Confluence Pages
Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment
Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships
Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented
Must be able to work independently and with minimum supervision