Services Administrator Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the services administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Lockman

Junior

Lockman

41909 Javier Cape

Dallas

+1 (555) 729 1795

41909 Javier Cape

Dallas

Phone

p +1 (555) 729 1795

Experience Experience

Phoenix, AZ

Tenant Services Administrator

Phoenix, AZ

Quigley, Douglas and Muller

Phoenix, AZ

Tenant Services Administrator

Provide administrative support to General Manager, Assistant General Manager, and Building Engineering, including expense reports
Assist in Management Audits and prepares all files and records in preparation for the audit annually
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
Manage group calendar
Responsible for 360Facility Tenant work order system administration and timely and accurate tenant billings
Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc

Detroit, MI

Shared Services Administrator

Detroit, MI

Batz-Feest

Detroit, MI

Shared Services Administrator

Direct supervision of administrative personnel
Ensure accurate entry and posting of weekly labor and non-labor items into payroll system
Manage all vendor payments, office purchase orders, order office supplies and equipment
Create and manage customer job information in both client files and via PeopleSoft
Manage and collect any past due invoices
Assist and Support recruitment and personnel administrative functions
Other tasks as directed by management

present

Boston, MA

Investor Services Administrator

Boston, MA

Koepp and Sons

present

Boston, MA

Investor Services Administrator

present

Develop good inter department working relationships to help assist in your daily role
Organise work within a section to provide cover for holidays and sick leave, and to promote the maximisation of training and progression within a section
Liaise with investors to obtain fully executed transactions instructions/ to ensure subscriptions proceeds are provided timely
Provide constructive feedback to administrators on performance
Hard working Team Player who likes to work within and contribute to an organisational team structure
Maintaining and updating contact management databases
Work effectively with other team members of Registration and members of neighbouring teams within TA

Education Education

Bachelor’s Degree in Finance

Loyola Marymount University

Bachelor’s Degree in Finance

Skills Skills

Ability to identify critical issues quickly and accurately
Proven ability to maintain high levels of confidentiality and professional discretion
Demonstrated high attention to detail
Ability to assess and evaluate situations effectively
Proficient computer skills including Microsoft Office
Attention to detail
Proficiency with MS Word, Excel, PowerPoint, Outlook, Access and the Internet
General knowledge of computer operation, including data entry and data management
Ability to work at various levels of the organization
Excellent oral and written English communication skills

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Hedge Investor Services Administrator Resume Examples & Samples

Delivery of Superior Quality Service to client base
Complete assigned tasks accurately and within appropriate timeframes
Identify and action priority items within appropriate timeframes
Ability to organize daily tasks effectively and efficiently
Work to; and within the realm of Citi Hedge Fund Services’ established work practices and procedures
Maintain a thoroughly professional manner at all times
Build relationships with Investment Managers, Investors and related 3rd parties
Recognize and assume responsibility for daily tasks
Responsibility for assigned and ad-hoc tasks, prioritize and complete effectively and efficiently
Process client and investor initiated transaction requests – subscriptions, redemptions, transfers and wires in an accurate and timely manner
Review Investor documents for completeness including meeting AML and tax requirements
Create and update transaction log spreadsheets
Perform reconciliations with financial reporting
Maintain contact management database
Respond to investor, client, and internal queries in a timely manner
Reconcile bank accounts with investor activity
Ensure daily checklists are prepared and reviewed
Display comprehensive knowledge of the established practices and procedures with the Investor Services Group; all shareholder services systems and all client and client products serviced by your team
Overtime may be required during busy periods to meet client deliverables Due to global client base requirements; coverage on some Canadian holidays may be necessary
Escalate any problems/potential issues as necessary in a timely manner. Proactively contribute to your team
Communicate effectively, proactively and professionally with peers, management and all divisions of Citi and external parties
Assist other members of the department with the completion of assigned tasks and additional responsibilities as required
Display flexibility and a willingness to accept change in Hedge Fund Services platform
Coordinate activity with other offices and professionals within the Organization to fulfill client requests
Provide weekly/monthly reporting to management
Interact with clients to provide timely reporting of the investor activities in the Funds
Assist in training new staff
Strong Communication skills both oral and written
Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
High level of organization and ability to multi-task
Previous work experience in investor services/customer service or banking preferred but not required
Proficiency in the Microsoft Office Suite of Applications specifically MS Word, MS Excel and Outlook

Offshore Securities Services, Administrator Resume Examples & Samples

Responsible for the accurate processing of all Corporate Actions, as allocated by the Team Leader / Assistant Manager
Responsible for ensuring that all instructions for voluntary issues are presented to the Team Leader / Assistant Manager in a timely manner for checking
Responsible for the completion of any cash/stock reconciliation necessary to agree the books close position from the sub-custodian and ensure changes are made to the Milvus system
Responsible for the resolution of reconciliation issues and client enquiries within prescribed time frames
Responsible for ensuring that all cash entitlements resulting for a Corporate Action are positioned and credit to clients accounts in line with any currency deadlines allowing for positioning by the Treasury services team
Responsible for ensuring that all tasks allocated are completed by the end of each day
Responsible for the adherence to risk management controls/procedures in the processing or all allocated Corporate Actions
Responsible for the documentation and responses to all client enquiries and allocated Service Request messages within agreed time frames
Responsible for the escalation to the Team Leader of all matters which may present a potential issue or loss
Should possess practical corporate actions experience
Should possess a good technical knowledge applicable to at least one specific Region

Hedge Investor Services Administrator Resume Examples & Samples

Organize daily tasks effectively and efficiently
Follow Citi Hedge Funds procedures and processes
Prioritize and complete assigned and ad-hoc tasks effectively and efficiently
Monitoring incoming email box and directing emails to appropriate staff
Setting up new users for web access
Indexing incoming trades into image workflow
Running reports from various systems on a periodic basis
Review Investor documents for completeness including meeting AML and tax requirements Create and update transaction log spreadsheets
Overtime may be required during busy periods to meet client deliverables
Escalate any problems/potential issues as necessary in a timely manner
Proactively contribute to the team
Strong, professional communication skills, both oral and written
Previous work experience in a transfer agency or financial services environment
High school diploma required as a minimum, college diploma preferred

Programme Services Administrator Resume Examples & Samples

Expectation & tracking audit of all broadcast tape and deliverables (cue sheets, images, scripts etc) for programming from all internal WBITVP producers (TVPUK & Eyeworks)
Expectation & tracking audit of all broadcast tape and deliverables (cue sheets, images, scripts etc) for programming external producers. High level of tape knowledge on international standards required (M&E / textless elements etc)
Work with TVP International Production team on third party produced programming in production introducing the deliverable specification pre-production to ensure understanding of requirements and communicate where difficulties
Ensuring all tape & deliverables are delivered in time and to the correct WBITVP specifications via QC methods with contacts, manage the redelivery & relationship with producer if failed
Manage the translation and/or subtitling of video content with a third party company and or scripts when missing and required by sales team
System preparation of ingested materials via WB bespoke system ‘Gator’ working in collaboration with Director, IP Management, Content Systems Manager & Rights Executive on set up of IP on WB systems
Company wide (Tech Ops / Mastering / ITD / ITVP) communication on the expectation, tracking and final sign off & delivery of all broadcast assets and deliverables
Management of inventories stored in archive houses, movement tracking and fault resolution
Manage a productive and healthy relationship with internal and external producers, WB Tech Ops (UK & US), WB Mastering (US) & post production labs (Technicolor & Bonded Services UK) for the cost effective yet speedy ingestion & QC of broadcast assets
ITVP Format Sales & ITD Finished Sales screener delivery to external clients or internal producers (where requested by sales)
Support for ITVP Marketing / Creative & Development / CMS Manager on editing, clipping, encoding, transcoding digital assets for marketing & internal development/presentation purposes via Final Cut
Tracking and compiling broadcasters standard technical delivery requirements keeping upto date with change in deliverables and issues arising from specific countries and producers
Ensure internal producers are keeping an inventory on all assets and work towards this goal if they are not
Point person at ITVP for all courier deliverables, wether tape or recorded delivery contracts
Assist in ad-hoc projects within sales and any other group team where needed
Proven experience at previous media companies (production, broadcast or post production houses) with proven technical expertise in relation to broadcasting standards and digital file formats
IT Skills
Apple MAC – Proficient on the OS of Apple. Advanced knowledge of Final Cut preferred
PC (via Apple window) Proficient in Microsoft Office Suite, with advanced Excel skills
Bespoke – an ability to pick up third party systems
Must have excellent attention to detail
Must have the ability to communicate effectively and tactfully with persons on all levels, in person, by e-mail and on the telephone
Must have the ability to organize and schedule work effectively
Must have the ability to prioritize workload and handle multiple tasks
Must be able to work independently, and be proactive
Must have a diplomatic, flexible approach and interpersonal skills
Ideally educated to A Level or degree standard

Archiving Services Administrator Resume Examples & Samples

Oversees the identification of assets returned from foreign partners
Source and identify film in inventory to be scanned for orders and any additional filler material to be included on upcoming matrix. Update and maintain film inventory to show current status
Research all additional title information needed to populate matrix: Obtain T Number, Naming Convention, Publication Date, Page Count and Skid Location. Submit order matrix to vendor on a bi-weekly basis
Assists as technical liaison for foreign and domestic clients with program conversions, compatibility and file issues
Oversees the usage of multiple servers, sweeping published assets weekly for archiving, liaising with MIS department if necessary
Maintains electronic databases for digital files archived from various servers
Performs other related duties and/or special projects as needed
Previous archiving experience in digital environment preferred
Minimum of 2+ years in an office environment required
Must have the ability to communicate effectively and tactfully, both verbally and in writing, with all levels of personnel and vendors
Must have the ability to pay close attention to detail, meet deadlines and manage multiple projects
Must have the ability to organize and work well under time constraints
Proficiency with Photoshop, Indesign, Quark, Illustrator preferred
Must be PC and MAC proficient, required
Must be able to handle confidential information required

Assignment Services Administrator Resume Examples & Samples

Previous experience in an administration role is desirable however not essential
Be an enthusiastic, proactive and motivated team player
Beginner to Intermediate MS Word and Excel skills
Display a sound attention to detail with an ability to prioritise tasks and work autonomously

Portfolio Services Administrator Adelaide Resume Examples & Samples

Understands, analyse and communicate complex information simply
Meets all regular deadlines in an efficient manner, whilst maintaining quality and efficiency
Excellent attention to detail and organizational skills, ability to prioritise multiple tasks
Strong interpersonal skills, situational awareness, strong problem solving and a focus on time management
Exceptional team work and organizational skills and proactive in their approach
Excellent communication and presentation skills – both written and verbal
Fosters a sense of energy, ownership and personal commitment to the work

Investor Services Administrator Resume Examples & Samples

Ensure mandatory department training courses are completed and passed within the expected deadline date
Work effectively with other team members of Registration and members of neighbouring teams within TA
Develop good inter department working relationships to help assist in your daily role
Provide constructive feedback to administrators on performance
Good understanding of TA functions, back office knowledge relevant to Registration - Account opening & AML/KYC

Student Services Administrator Resume Examples & Samples

Recommending courses for admitted students
Must pass a criminal background check
Be available and flexible for a shift during the hours of operation
Has developed a broad perspective to problems and identifies new, less obvious solutions
Completes work with a limited degree of supervision
Basic computer skills and knowledgeable in Microsoft Office Suite (Excel, PowerPoint etc.)
Senior level job with considerable work experience

Investor Services Administrator Resume Examples & Samples

Processing of transactions from inception of the trade to issuing of contract notes
Maintain client accounts on various systems to ensure that details are correct and up to date
Amend and upload changes under strict operating procedures as defined by company policy
Respond to standard queries and requests from investors in a timely and efficient manner
Liaise with investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
Reporting to Investors and Investment Managers (Hedge Fund Clients) at various intervals throughout the life of the transactions
Liaise with internal teams such as Accounting & Valuations and Anti Money Laundering teams

AML Investor Services Administrator Resume Examples & Samples

Processing AML verification checks on investors
Creating new investor accounts and liaising with the dealing team in relation to this
Compiling of investor files and archiving files for off-site storage on any outstanding AML requirements
Ensuring that operational checklists are followed
Provide support for senior members where required
Responding to AML related queries from investors via email and telephone
General scanning and filing of documents

Investor Services Administrator Resume Examples & Samples

Review, understand and have the ability to discuss and follow up on, investor transaction instructions to ensure all requisite information is provided
Liaise with investors to obtain fully executed transactions instructions/ to ensure subscriptions proceeds are provided timely
Ensure appropriate AML/KYC documentation is provided by investors
Input Investor transactions
Reconcile the subscription/redemption bank account daily and notify supervisor of any discrepancies
Preparation of wire transfers to Prime Brokers, Investors and for payment of fees
Investor reporting -prepare investor reports,including but not limited to Investor Statements and contract notes for distribution to investors
Client Reporting- prepare client reports, including but not limited to, Capital Activity Report, Authorised Share Capital reports for distribution to clients
General Investor Services- dealing with requests and enquiries relating but not limited to previous transactions activities
Distribution of fund performance in line with client requirements

Investor Services Administrator Resume Examples & Samples

Complete checklists appropriate to the dealing process
Liaise directly with clients/ investors
Liaise with other departments within the company to ensure business and all information flows are running as efficiently as possible
Organise work within a section to provide cover for holidays and sick leave, and to promote the maximisation of training and progression within a section
Ensure that all daily headlines are being met
Ensure that all department and regulatory procedures are fully adhered to for each task undertaken

Card Services Administrator Resume Examples & Samples

Receive and process new Visa Debit and Credit Card Applications
Complete the required RIBS/Siebel/Online requests and emails
Process fraud alerts on Real Time Scoring Visa Fraud System (RTS)
Provide Monthly report for RTS and fraud cases
Cancellation of Debit/Credit Cards within Evry/RIBS/Siebel
Ensure that all Debit/Credit Cards processes are carried out in accordance with RBC and Visa policies
Liaise with Relationship Managers and their assistants in all Debit/Credit Card/American Express questions and issues
Assist in the monthly Credit Card and Amex bill settlement
Monitor and report on lost and stolen cards and activated cards
Full understanding of the Debit Card system (Evry)
Input and balance the daily settlement to Visa/Evry
Make daily payments to Visa for Debit Card transactions, ensuring no penalties are applied
Update, maintain and reconcile all Debit/Credit Card spread sheets
Monitor and reconcile all Card Services internal accounts
Add hoc projects
Experience within Banking
General Banking knowledge/experience
Good organisation skills and ability to meet timelines
Methodical and accurate worker
Confident personality and good verbal and written skills

Investor Services Administrator Resume Examples & Samples

Review investor transaction instructions to ensure all requisite information is provided
Liaise with investors to obtain fully executed transaction instructions
Reconcile the subscription/ redemption/ back account daily, and notify all discrepancies to supervisor
Preparation of wire transfers to prime Brokers, Investors, and for payment of fees
Client Reporting- prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients
Investor Reporting- prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
Follow- up with investor for further clarification where required

Entry Level Investor Services Administrator Resume Examples & Samples

Maintain and update contact management databases
Monitoring emails from clients and investors
File and scan documents as needed
Send out mailings to clients and investors
Create reports and spreadsheets
Perform mail merges using Word and Excel
Assist accounting staff in daily activities
Special projects - as needed
2+ years experience in investor services or related field (financial services/fund administration, corporate communications, portfolio management, securities analysis, treasury services)
Proven knowledge of wires and related banking functions
Solid client relationship management skills

Lossline / Shared Services Administrator Resume Examples & Samples

Act as the first point of contact for clients, customers and employees through the centralised phone line
Create accurate records of each loss on the claims management system
Take responsibility and ownership of multiple tasks in the Shared Services Environment
Strong Customer centric focus
Must have a very flexible approach to work and be confident working in a fast moving, exciting environment
Develop a detailed knowledge and understanding of all Shared Services processes
Represent the business in a positive and professional manner at all times
Two year experience in a busy office environment
Excellent attention to detail and accuracy
Strong communication skills with an ability to deal with all levels in a confident and professional manner

Central Services Administrator Resume Examples & Samples

Uses professional judgment to verify identity of client on letters of direction and transfer request
Opens and closes trust accounts on the trust accounting system
Reviews Policy and Procedures related to account opening and closing and bank's compliance. Validates appropriate approval authorities for all requests
Reviews trust account governing instruments for accuracy and completeness to determine proper account set up
Tracks account documentation and exceptions
Reviews approval and processing of account fee coding changes on the trust system to ensure bank receives appropriate and accurate fee income. Works with appropriate party to resolve discrepancies and any negative impact on fee income
Collaborates with various bank personnel to maintain a cohesive, accurate and efficient flow of information with regards to Asset Management and Trust accounts. Manages special projects, such as mass account coding changes. Develops custom reports
Responsible for certifying documents via Notary Public and/or Medallion Guarantee
Collaborates with outside institutions and the Trust Operations team to manage delivery and receipt of assets
Responsible for managing third-party payments related to trust accounts. Makes determinations on legitimacy and priority of bills to be paid to ensure adherence to budgetary limitations. Ensures all bills are processed for payment on a timely basis
Codes such items as invoices; check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the trust accounting system
Establishes and manages a filing system for Central Services and ensures paperwork is filed timely
Researches and resolves problems relating to all of the above as necessary
Complies with all applicable federal and state laws and regulations
Level I: requires 3 years of related experience, preferably in trust administration and/or banking operations
04/25/2016

Association Services Administrator Resume Examples & Samples

Strong attention to detail, organization and timelines
The ability to work on multiple projects with multiple deadlines simultaneously
An eye for innovation and process improvement
Ability to handle information in a confidential manner
Understand and adhere to the basic philosophy, nature, and goals of the YMCA
Ability to work in a fast paced environment, exhibiting flexibility and adaptability
Highly resourceful team player with the ability to be effective independently
Ability to work with a diverse group of people
Associates Degree required, Bachelor's degree preferred or equivalent business experience
Excellent computer skills (word, excel, outlook, publisher)
Experience with standard business software and office machines
Administrative, project management and/or event coordination experience preferred
Provide general office management duties for Association Services Team (manage mail, order supplies, etc.)
Manage CEO and Senior Leadership Team’s schedules
Assist with association-wide leadership and program specific trainings
Coordinate room set-up and participant experience for all local and regional trainings
Coordinate hospitality needs for meetings and trainings
Assist with staff, volunteer, donor, participant and community stakeholder communication and evaluation as needed
Manage agendas and minutes for Metropolitan Board of Director’s meetings and committee meetings
Assist with coordination and management of special events
Prepare reports on program data for grant reporting
Maintain organized and confidential records and look for ways to improve administrative efficiencies
Complete projects as requested by CEO and Senior Leadership Team

Investor Services Administrator Resume Examples & Samples

Maintaining and updating contact management databases
Filing and scanning documents as needed
Sending out mailings to clients and investors
Creating reports and spreadsheets
Performing mail merges using Word and Excel
Reviewing and/or executing wires in multiple bank systems
Bachelors degree in Finance or related field
1+ years of experience in an office setting
Experienced in MS Office products
Proven ability to work under pressure and meet deadlines

Platform Services Administrator Resume Examples & Samples

Control data entry of all banking data
Functional support of financial teams
Bulk data entry assistance
Special/Annual project support
Knowledge of banking service
Commercial real estate experience preferred
Yardi Voyager experience preferred
Proficient with Microsoft Office

Tenant Services Administrator Resume Examples & Samples

Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
Assist in Management Audits and prepares all files and records in preparation for the audit annually
Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
Type general correspondence and memos using mail merge for large mailings
Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
Maintain and update employee, clients and customer contact databases
Organize department lunches, meetings, events and business travel and all conference room reservations
Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
Assists (CE) in meeting the assigned criteria within the Operations Audit
Ad hoc administrative requests
Less than 1 year of experience/entry level
Advanced oral and written communication skills
Ability to speak effectively before small groups of tenants or employees
Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
Self-starter, able to manage multiple projects simultaneously and under pressure
Develop effective and constructive solutions to challenges and obstacles
Ability to work efficiently autonomously or as a member of the team
Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty
Proficient knowledge of Microsoft Office/Suite
Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
Knowledge of Cash, Yardi and 4sight is preferred
The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
Reading Video Display Terminals, order forms and other written documents
Using keyboards for typing and computer input
Hearing, speaking and answering the office telephone system

Shareholder Services Administrator Months FTC Resume Examples & Samples

Experience within a customer service environment
Excellent data input and accuracy skills (with good attention to detail)
Proven ability to communicate effectively both written and verbally
Demonstrates good organisational and planning skills and must be flexible with the ability to prioritise multiple activities
Good financial and numerical skills
Contributes ideas on ways of working and process improvements
Excellent IT skills and experience of working with multiple systems

IT Services Administrator Resume Examples & Samples

Oversee Bern Dibner computer and technology infrastructure, providing desktop and laptop support to Library users
Oversee technical team comprised of one full time employee and 15-20 students, responsible for training and supervising
Responsible for the acquisition, management and development and security of the technology at Bern Dibner Library
Creates, coordinates and manages processes, work flows, and responsibilities of full-time staff
Provide technical support and offer short-term and long-term solutions to common technical problems
Schedule services and ensure storage, maintenance and repair or equipment
Serve as on-site consultant for technology set-up and special events
Work closely with Dibner Library Director, NYU Libraries ITS units including the Director, Client Services, Systems and Web Development to integrate Libraries ITS policies and procedures into relevant Dibner Library IT workflow and procedures

Member Services Administrator Resume Examples & Samples

Coordinate the processing of Tax Information Statement Requests and the forwarding of win/loss statements with Branch Offices and authorized property representatives
Promote a positive and energetic image with regard to the changing business practices related to Mlife
Transfer callers to other departments as necessary
Answer incoming calls in a timely manner
Answer incoming reservation calls in an overflow capacity at the direction of management
Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities
At least 1 year of guest service experience; preferably in gaming, retail, hospitality and/or travel industry
Perform job functions with attention to detail, speed, and accuracy
Maintain confidentiality of guest information and pertinent hotel data
Working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)

Virtual Server Services Administrator Resume Examples & Samples

BA/BS Degree required with 2 years of experience or 4 years of relevant experience
Experience with VMware ESXi operating systems and supporting products
Experience with Windows server operating systems
Knowledge of storage area networking, backup and recovery
Self-motivated with the ability to perform professional tasks with general supervision
Some experience clearly reporting technical findings in oral and written formats
Some experience working with vendors as partners
Candidate may be required to travel for Disaster Recovery Exercise and testing
Candidate may be required to participate in Patch Management activities that require evening and weekend support
Candidate must be willing to participate in an on-call rotation
Experience developing solutions variety of problems of moderate scope and complexity
VITA Program or IT integration experience
One or more IT industry recognized certifications

Conferencing Services Administrator Resume Examples & Samples

Set-up daily meetings and presentation spaces (either in-person or remotely)
Provide general AV support for existing systems
Identify, track, and resolve problems within the AV systems
Meet with customers before meetings or presentations to better understand the Customer’s requirements for the meeting to ensure success of the meeting
Provide immediate or “emergency” in person problem resolution when necessary
Should be able to keep calm in stressful situations

General Services Administrator Resume Examples & Samples

(Core)Risk and Control,- Support and execute risk and control expectations in respect of general services operations. Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
(Core)Archiving, - Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
(Core) Car Program, Responsibility: Administration, Reconciliation, Submission of supplier payables
(Core) Mail and Logistics, Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
(Core) Travel Services, Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
(Core) Corporate cards, Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
(Core) Managed Print Reprographics and Transactional print Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
Non-core)Office Products, (Non-core)In-country Services, Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
(Non-core)Accounts Payable Responsibility: Operational service management(performance and service management Centre of Excellence), payables, and employee claims
Ability to introduce/ maintain strong internal controls
Experience of working in an client orientated business
2 years people management experience (preferred)
Experience of leading teams (preferred)
Knowledge of workflow and process mapping
Strong Influencing skills
Accounts payable Experience
Ability to work in a matrix organization with regional functional leads
Highly numerate with developed finance and analytical skills
Strong Computer skills (PC and main frame)
Strong organisational and planning skills
Change Management experience
Managing Customer expectations

Investor Services Administrator Resume Examples & Samples

Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge funds
Maintaining shareholders registers and acting as transfer agent
Processing and confirming subscriptions, redemptions, switches and transfers
Communicating with investors
Processing payments and other transactions
Performing all of the investor related services of the company's investment fund clients
Meeting expectations of fund participants, adhering to deadlines
Maintaining relationships with investors, investment advisors/managers, banks, brokers and auditors and other fund participants
Assisting auditors and other fund participants and advisers

Guest Services Administrator Resume Examples & Samples

Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives
Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
Knowledge of the schedule creation process; ability to develop and maintain a workable schedule to accomplish the overall goals of day-to-day operations
Knowledge of the equipment used to produce programs and transmit signals; ability to select, procure, maintain and repair broadcasting equipment in compliance with related policies

Tenant Services Administrator Resume Examples & Samples

Primary responsibility is to receive calls at management office and direct callers to appropriate destination
Respond politely and promptly to tenant requests/problems and complaints
Organize and maintain tenant and vendor Certificates of Insurance
Order and maintain kitchen, office, Federal Express, copy/fax/printer, postage meter supplies
Manage group calendar
Take leading role in preparing, tracking and administering all service contracts
Responsible for 360Facility Tenant work order system administration and timely and accurate tenant billings
Responsible for administration and upkeep of Emergency Preparation plan (4sight) maintaining 4Sight procedures and scoring
Responsible for the preparation and administration of office purchase orders
All document/paper work for the property is filed no less than weekly. This includes but is not limited to legal correspondence, executed service contracts and any and all correspondence. Most current documentation should be kept on top. All files at the property should comply with JLL Management Audit requirements
Sets up and cleans up refreshments, as appropriate for conference room meetings
Set up lunch for Tenant and Property Manager to discuss pertinent building issues (should be at least 1 per quarter). Tenant Handbook – review, update and revise as necessary. Coordinate distribution of updates or revisions to all tenants
Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc
2+ years prior office experience
Or any similar combination of education and experience
Demonstrated proficiency with all applicable software packages, including work processing, graphics, and spreadsheets
Excellent oral and written communication skills (spelling and grammar), good phone skills, organized, able to set priorities and meet deadlines, able to multitask, carefully proofs own work
Ability to learn system applications that will be used to further enhance the Receptionist/Administrative Assistance position, i.e. excel, word, 360, etc…
Extremely high energy; fast-paced and driven to succeed. Keen ability to work efficiently autonomously or as a member of a team
Organized - Creates, implements, and utilizes efficient systems and methods to maintain a highly-organized and neat workspace and office. Establishes and maintains records management systems that are easily understood and utilized, and that are compliant with all rules, laws, and regulations
Team player – Works enthusiastically in a team atmosphere, promoting collaboration and idea sharing in words and by actions. Facilitates and provides support to other departments and team members as necessary
Innovative – Creates and delivers professional and fresh materials and approaches to our clients and team to further differentiate our team and firm. Identifies opportunities to better our deliverables, and thoughtfully and thoroughly communicates ideas to team for consideration and approval

Professional Services Administrator Resume Examples & Samples

Organize meetings and provide support with technology needs for on-site or virtual meetings and teleconferences
Assist with production of documents, including reports and proposals
Complete expense reports, prepare invoices for payment, prepare purchase orders or requisitions for approval
Draft and edit correspondence and PowerPoint presentations
Assist with responding to both internal ICF corporate and client information requests
Identify and recommend emerging relevant technologies or processes that may result in improvements to current processes and systems, including development and maintenance of project and proposal files
Contribute timely and proactive assistance in maintaining records, databases, and generating reports
Track controllable expenditures and assist with vendor outreach, as needed
Provide assistance with daily support requests from leadership team
Liaise with ICF’s corporate business services on operational matters i.e., IT, HR, Facilities, Accounting, Procurement, etc., and coordinate corporate initiatives
Participate in special projects, as required
Sound business ethics, including the protection of proprietary and confidential information
Flexibility to handle multiple priorities
3+ years of operational and/or administrative experience in a professional environment
Advanced Microsoft Word, Excel, Outlook, and PowerPoint skills
Ability to prioritize, multitask, and work in a fast-paced environment
Working knowledge of Financial and Timekeeping Systems (CostPoint/Cognos and Deltek)
Skype for Business
Microsoft Dynamics CRM

Protective Services Administrator Resume Examples & Samples

Develop building specific security incident escalation procedures specific to work area
Build and maintain business relationships with building teams, vendors and external security partners
Manage database of security team inventory, equipment, training certifications and information
Conduct quarterly audits of documents to maintain team compliance
Provide security briefings to senior company leadership
Assist and support executive protection details
Participate in Administrative Team meetings and strategic planning sessions
Maintain a log of all suite security incidents and projects
Security Operations Center experience preferred
Executive protection experience preferred
High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion and diplomacy

Operational Services Administrator Resume Examples & Samples

Effectively communicate with colleagues of all levels to ensure accurate data capture and processing
Delivery of effective training to site colleagues
Accurate maintenance of colleague shift patterns
On time, accurate delivery of T &A processes and records including starter and leaver administration, pay closure, shift pattern inputting and exceptions
Inputting and monitoring data, reporting and administration in the T &A system
Proactively co-ordinate the T &A support processes with robust SLAs and user guides, and understanding business user process issues
Proven track record of effective administration and data inputting of all aspects of time and attendance
A self-motivated, innovative and enthusiastic individual with the ability to remain calm under pressure
Good Excel knowledge and IT literate
Excellent level of accuracy
Confident communicator at all levels

Member Services Administrator Resume Examples & Samples

Provides the highest level of customer service
Reviews and respond to or forward communication with members through the Comments Inbox, Privacy Inbox, Member Service Inbox, and the Tax Statement Inbox
Coordinates the processing of Tax Information Statement Requests and the forwarding of win/loss statements with Branch Offices and authorized property representatives
Assists members with online navigation and troubleshooting through Mlife websites
Promotes a positive and energetic image with regard to the changing business practices related to Mlife
Follows established communication standards as issued by management
Answers incoming calls in a timely manner

Alternative Investor Services Administrator Resume Examples & Samples

Utilize fund accounting system to produce NAV reports, financial statements, fund performance reports, investor statements, fee reports, and other ad-hoc reports requests
Prepare daily/monthly journal entries
Liaise with clients’ audit and tax firms by delivering fiscal year-end accounting records and assist with field work
Degree in Accounting/Finance/Economics; or other business degree. Accounting course work preferred but not required
Basic understanding of accounting concepts, general ledgers, and financial statements
Desire to understand capital markets
Communicate with professional etiquette, both written and verbal

Human Services Administrator Resume Examples & Samples

Preparing written policy for Revenue Enhancement Eligibility/Technical Assistance (TA) and clerical functions
Preparing FYI documents for posting on LAKids
Conducting analysis and interpretations from All County Letters and County Fiscal Letters received from the State for foster care, adoption assistance, KinGAP and ARC programs
Consulting with program managers and other workgroups to prepare instruction for new and revised state regulations
Research and respond to inquiries from DCFS staff regarding eligibility and clerical policies and procedures
Represent the Section in various forums and lead/participate in policy committees and workgroups
Bachelor's Degree in Social Work, Psychology or related field
Demonstrated outstanding written and verbal communications
Ability to work independently, collaboratively and as team leader or member
Competency in Windows, Microsoft Office applications and working in a network environment

Children Services Administrator Resume Examples & Samples

Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing
Manages a public social services or children's services office/section by planning, organizing, and directing the office/section's work activities from inception to completion; coordinating the various functions and tasks via subordinate staff; maintaining a uniform work flow; evaluating the workload; determining priorities; assigning personnel to meet deadlines and desired outcomes; and updating upper management via written and oral reports on the status of work being performed to ensure that quality service is delivered in a timely, effective, and productive manner, and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
Supervises subordinate staff (e.g., Children's Social Worker, Eligibility Worker and/or Eligibility Worker Supervisor, Chief Clerk, Program Assistants, Information Technology Technical Support Analysts, Secretary, Chief Research Analysts, etc.) by performing a full range of supervisory tasks (i.e., advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; gathering organizational performance metrics; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings) to ensure that quality service is delivered in a timely, effective, and productive manner in accordance with Federal and State laws and regulations and department policies and procedures
Manages the operating budget of a public social services or children's services office/section by evaluating office/section's needs, preparing budget requests, reviewing budget reports, and overseeing staff and bilingual allocations, services, supplies, inventory, and expenditures to ensure efficient and effective budget administration in accordance with Federal and State regulations, County code, and fiscal manuals governing budget administration
Directs the administration of contracts and memoranda of understanding (MOUs) within the public social services or children's services office/sectionby managing subordinate supervisory staff responsible for planning, developing, and negotiating the terms of contracts and MOUs; developing performance standards; reviewing and selecting the most appropriate service provider/contractor through request-for-proposals (RFPs), request-for-qualification (RFQs), request-for-solicitation of quotes (RFSQs), sole-source agreements, etc.; obtaining approval from appropriate parties (e.g., California Department of Social Services, Department of Children Services, Department Head, Board of Supervisors, County Counsel, CEO, etc.); implementing the terms of contracts and MOUs; monitoring the execution and compliance of contracts and MOUs; evaluating the deliverables and performance outcomes; and revising or amending contracts and MOUs as necessary to ensure that quality service is delivered in a timely and fiscally responsible manner
Directs the evaluation and improvement of a public social services office or children's services/section's operations by planning, organizing, and coordinating the collection of pertinent data (e.g., laws, regulations, policies, procedures, operational reports, statistical reports, etc.); the analysis of current work processes through audit findings, work measurement studies, process assessments, and utilization of data made available through DPSSTATS; and the documentation of results to formulate, recommend, and implement revised methods that improve service delivery, are consistent with the County strategic plan, and comply with Federal and State laws and regulations and department policies and procedures
Directs the completion of highly complex or sensitive assignments or issues presented by internal or external partners (e.g., program staff, administrators, customers, Board of Supervisor representatives, union representatives, community and legal advocates, etc.) by analyzing relevant information gathered from written and numerical reports, interviews with relevant parties, existing records and files, etc. and utilizing the appropriate resources (e.g., staff, existing data, other County employees, etc.) to ensure that quality service is delivered in a timely, accurate, efficient, and effective manner and to determine the most appropriate solution to the issues in accordance with Federal and State laws and regulations and department policies and procedures
Advises staff and representatives from private/public entities on issues/inquiries related to the public social services or children's services office/sectionby obtaining relevant information regarding the issue/inquiry, providing staff or the representatives with pertinent information, and assisting staff or the representatives in interpreting program policy and procedures to ensure staff and representatives effectively address and resolve the issue/inquiry
Directs studies within a public social services or children's services office/section (e.g., administrative reviews and audits, research studies, work measurement studies, process assessments, pilot programs, demonstration projects, etc.) by planning, organizing, conducting cost/benefit analysis, and coordinating the gathering, analysis, and oral and written presentation of information (e.g., legislation; existing documents, such as program policy/procedures, statistics or financial data; other County employees; representatives from other private/public agencies; the Internet; etc.) and monitoring the studies to develop an effective solution or recommendation, to determine the feasibility of a program, and to ensure that quality service is delivered in a timely, effective, and productive manner and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
Prepares various documents of a highly sensitive, complex, or political nature (e.g., Board correspondences, talking points for executive-level staff, position papers, speeches, draft press releases, narrative and numerical reports, policies and procedures, quality-control corrective action plans, etc.) by using the latest technology and appropriate software programs (e.g., word processing, spreadsheets, presentation, etc.) and following standard English usage and using plain language to communicate pertinent information to relevant parties
Directs the preparation of various documents (e.g., reports, contracts, memoranda of understanding, Board motions and memoranda, policy and procedures, general correspondence, etc.) by instructing staff on the appropriate content and structure and reviewing and editing the document for standard English usage and using plain language to communicate pertinent information to the target audience
Represents the department and office/section (e.g., on committees, meetings, conferences, media, service planning areas, etc.) by serving as the liaison with other County departments, Federal and State agencies, or private/public agencies and by preparing for and attending committee meetings, conferences, etc. to orally present information to others (e.g., one-on-one or in groups), address concerns raised by relevant groups, assess the need for action by the public social services office/section, and assist in developing policy guidelines
Collaborates with appropriate Federal, State, and local agencies on a variety of issues (e.g., program concepts, legislative changes, community resources, public relations programs, labor management issues, etc.) by communicating and interacting with the appropriate individuals to gain agreement on program concepts, interpretation of legislation, development of community resources/workshops, etc. and ensure the proper implementation of public social services programs, consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policy and procedures

Commission Management Services Administrator Resume Examples & Samples

Data Entry to Process Invoices
Uploading Invoices
Processing of New Soft Vendors
Completing Fed Wire Forms
Monitoring Group Email Inbox
Uploading Trades into Soft System
Responsible for Small Reconciliations
Handle Vendor Requests
Expert user of Excel including Pivot tables and V-lookups

Project Services Administrator Resume Examples & Samples

Develops and manages multiple, complex project and deliverables
Provides input to project scope, schedule and budget baselines based on an understanding of the program or system development life cycle
Maintains changes to project baselines, monitors deliverables, conducts reviews, and manages incorporation of quality management systems for the project
Prepares presentations and other materials to support project and/or system functions
Leads activities to identify project risks and develop mitigation plans
Drafts correspondence, reports, white papers, minutes, spreadsheets, communications products, briefs, and other documentation
Maintains and tracks action items, and participates in acquisition information management
Bachelor's degree in business administration, computer science, information technology or related field preferred
Zero or more years of business solutions, management analysis experience
Experience working with company products, services, management practices, and business processes
Experience working with the business environment, business industry and competitor products and services
Experience working with office productivity tools; delivery assurance and/or industry standards on deliverables
Experience working with administrative and/or workflow systems
Customs and Border Protection Background Investigation (BI) desired
Basic communication skills to communicate with customers, support personnel and management
Basic creative thinking, problem solving, planning, time-management and organization skills to balance and prioritize work
Good human relations skills

Guest Services Administrator Resume Examples & Samples

Provides concierge services for employee and guests of the building
Assisting in the day-to-day real estate, conferencing, supply, and property management activities associated with the building
Coordinates activities associated with the typical workplace floor, and conference rooms, including greeting guests, scheduling rooms, maintaining acceptable appearances, coordinating food service, and setting up/breaking down for special events. Provides concierge services as needed
Coordinates the daily delivery of all amenities and the overall physical appearance of facilities in a highly professional manner
Sets standard for providing warm, sincere and engaging service for all end users
Anticipates all end user needs and resolves problems quickly and efficiently. Is an advocate providing highest level customer service

Disabilty Services Administrator Resume Examples & Samples

Responsible for development and implementation of disability policies, procedures and programs as they relate to individuals with disabilities
Help evaluate and monitor disability compliance with ADA/ADAAA/Section 504 of the Rehabilitation Act and applicable Special Education laws and regulations as it relates to individuals with disabilities
Remains up-to-date on all pending disability legislation and changing legal mandates which would affect the University’s responsibility to provide services and accommodations to students with disabilities
Arrange provision of low vision/blind/LD materials, adaptive technology and deaf/hard-of-hearing services, and train staff to oversee their use
Researches disabled student grievances related to enrollment, withdrawals, tuition reimbursement, final grades, classroom misconduct, classroom policies, instructor issues and plagiarism charges
Assist students in making decisions affecting their academic progress at the University through personal guidance, changes in major courses of study, interpretation of University and School guidelines and policies, administrative counsel, development in student support systems, and decisions based on an analysis of the students' academic records
Intervene both proactively and reactively to assist student or staff member with any aspect of the accommodation process. Negotiate alternative resolutions to unusual situations related to disability issues
Creates and maintains effective, cooperative and collegial relationships with state, county and local offices, departments and/or agencies that provide serves to individuals with disabilities
Bachelor’s degree from a regionally accredited institution
A minimum of 2-3 years’ work experience in a role which involves handling of complex customer service issues. Prefer experience in higher education and previous handling of accommodations for disabled individuals
Valid Driver’s License to drive GCU Carts on Campus
Knowledge of federal and state regulations regarding disability accommodations
Ability to independently research needed data and complete requirements
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University

Student Services Administrator Resume Examples & Samples

Proficient computer skills and demonstrated experience with office software and email applications required
Experience with PeopleSoft and Oracle Financials strongly preferred
Working knowledge of Adobe Creative Suite and Content Management System (WordPress) preferred
Experience working in a student services department
Strong interpersonal skills with a student-centered approach to work
Ability to multi-task and be flexible with changing priorities and frequent interruptions
Ability to learn compliance with legal, financial, and university policies and external regulations

Employee Services Administrator Resume Examples & Samples

A minimum 2 years of customer service/auditing experience. BS/BA degree preferred
Must possess strong interpersonal, as well as verbal and written communication skills
Must possess strong reporting, analytical skills and a high level of computer proficiency
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast paced and highly dynamic environment and have a strong attention to detail
Must be able to manage multiple clients with relative ease
A self-starter and a leader who is highly motivated, creative and organized is a must

Treasury Services Administrator Resume Examples & Samples

Coordinating the processing of wires from receipt of request to release of the wire) for all AAIS clients
Communicating with clients in regards to status of wires, value dates, outstanding items, etc
Compiling appropriate wire support per AAIS’ standard procedures
Entering wires into the respective banking system
Ensuring wires are released as per related deadlines
Verification of successful transmission of wires
Proficiency with Microsoft Office (Word, Excel, and Outlook) and Adobe
Strong attention to detail and ability to see projects through to accurate completion
Must have strong communication skills, enthusiasm, and a strong desire to succeed
Ability to manage multiple tasks/functions in a time sensitive environment

Taxation Services Administrator Resume Examples & Samples

Experience in an accounting environment
Previous administration responsibilities
Highly motivated to achieve

Shared Services Administrator Resume Examples & Samples

Direct supervision of administrative personnel
Ensure accurate entry and posting of weekly labor and non-labor items into payroll system
Research and review payroll discrepancies and submit corrections via Human Resources Information System (HRIS) as applicable
Run weekly reports to ensure proper validation of payroll, to include audit of weekly hours, overtime pay, non-labor items and non-billable hours
Audit pay rates, bill rates, non-labor billing and other items relating to contract requirements
Manage all vendor payments, office purchase orders, order office supplies and equipment
Create and manage customer job information in both client files and via PeopleSoft
Audit vendor invoices; ensure proper coding of account and vendor information; ensure appropriate levels of approval for the amount of the expenditure
Manage and collect any past due invoices
Assist other departments on special projects or as needed
Assist and Support recruitment and personnel administrative functions
Other tasks as directed by management
Must possess a high school diploma or equivalent
Minimum of 3 years of direct payroll experience
Prior management or supervisory experience in office administration, recruitment or related field
Scheduling Center Operator Dispatch (Fairfield, CA)

Global Services Administrator Resume Examples & Samples

Process customer requests
Manage Inventory
Handle Invoices
Conduct order entries into database
Keep track and publish backlog info
Process 3rd party shipments
Manage receipts
Manage discrepancies in orders
Provide other administrative support to the department as needed
Currently pursuing a degree in business, engineering, or any other logistics-related program
Ability to produce correspondence and reports on standard spreadsheet and word processing software
Demonstrated understanding of customer service techniques and applications
Ability to remain calm when dealing with irate and angry customers
Knowledge of product and applications

Children Services Administrator Resume Examples & Samples

Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing
Manages a public social services or children's services office/section by planning, organizing, and directing the office/section's work activities from inception to completion; coordinating the various functions and tasks via subordinate staff (i.e., first- and/or second level administrators); maintaining a uniform work flow; evaluating the workload; determining priorities; assigning personnel to meet deadlines and desired outcomes; and updating upper management via written and oral reports on the status of work being performed to ensure that quality service is delivered in a timely, effective, and productive manner, and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
Supervises subordinate staff(e.g., Human Services Administrator II's and/or I's, Children Services Administrator II's and/or I's, Eligibility Worker and/or Eligibility Supervisor, Information Technology Technical Support Analysts, Secretary, Chief Research Analysts, etc.) by performing a full range of supervisory tasks (i.e., advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; gathering organizational performance metrics; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings) to ensure that quality service is delivered in a timely, effective, and productive manner in accordance with Federal and State laws and regulations and department policies and procedures
Manages the operating budget of a public social services or children's services office/sectionby evaluating office/section's needs, preparing budget requests, reviewing budget reports, and overseeing staff and bilingual allocations, services, supplies

IT Site Services Administrator Resume Examples & Samples

Deploy, manage, and troubleshoot local and remote PCs, phones, printers and other client side equipment providing high levels of customer service
Assist Service Desk Agents with ticket classification and resolution, as assigned
Resolve tier 1 and 2 incidents that fall under the Site Services groups’ responsibility
Maintain and create work instructions, knowledge base articles and other documentation
Assist with implementation of site infrastructure systems as business needs require
Maintain relationships with leadership of Laird locations as assigned
Perform standard maintenance activities for site servers, switches and other IT equipment
Manage image, patch and application deployment for desktop and client devices
Administer IT administration tools, as assigned (e.g. asset management, image deployment, etc.)
Adhere to, enforce and support Laird IT policies, processes and procedures
Associate’s degree in computer science or related field. Experience may be substituted in lieu of degree
Microsoft Certified Desktop Services Technician certification or equivalent is preferred
3-5 years of IT related experience

IT Services Administrator Resume Examples & Samples

Installations/Security Updates/Upgrades/Performance Monitoring and troubleshooting in a VMware based 24x7 Data Center environment
Backup and Recovery of all Intel based physical and virtual systems. This will include the ability to recover systems in a disaster recovery scenario
Systems management to ensure all production systems and services are monitored with proper alert notifications
Providing after-hours support via on-call pager rotation
Adhering to change control and process rules
Maintaining proper documentation of process and procedures
Answering daily support calls and emails for both internal and external customers
Extensive knowledge of the Windows Operating System (Windows Server 2003, 2008 R2, 2012 R2) including

IT Services Administrator Resume Examples & Samples

First and foremost, you need to be passionate about what you do!
Exceptional customer support and communication skills
Microsoft Office 365 deployment experience
Microsoft Software, Active Directory and Infrastructure technologies
Microsoft Azure, O365 services & EMS
Skype for Business (Lync) implementation / migration experience
Experience with enterprise software such as Citrix/VMware, F5 & Automation suites an asset
Other Cloud services/migration experience an asset
SharePoint Online experience an asset
ADFS, directory synchronization an asset
Inquisitive by nature
Motivated with ability to work independently, but also be part of a team
Desire and aptitude to learn emerging technologies

Employee Services Administrator Resume Examples & Samples

Customer Service: Provide excellent customer services by responding to customer enquiries in an efficient and effective manner
Continuous Improvement: Maintain and improve quality standards within the team as well as identify and bring forward opportunities for improvement
Promote and implement performance improvement initiatives -proactively identifying service delivery issues and taking appropriate action
Proactively interacting with CoEs and HR Business Partners to understand the implications of strategies and decisions on core services and support capabilities
Adhere to the escalation and support process, by which customer issues that cannot be resolved within the Service Desk are escalated to the Specialist team in Tier 2 for resolution
Utilize effective reporting mechanisms for the Service Desk and ensure the delivery of appropriate services and support capabilities
Knowledge Management: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team
Support the team in order to achieve the SSC objectives and to maintain a consistent high standard of service quality. Ensure effective monitoring, coaching and counselling of the team. Promote staff development and provide a positive work environment
Education/Experience – HR Administrator profession
Minimum years of working experience: > 1 year
Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support, and employee administration
Experience in working in Contact Centers within a Shared Service environment
Knowledge of a second foreign knowledge, e.g. German would be an asset

Directory Services Administrator Resume Examples & Samples

Administration and support of on premises directory services environment as well as Azure active directory and other cloud based directory services solutions
Fully supports Active Directory administration and infrastructure, Windows Systems Security, Group Policy, with little or no supervisor intervention
Handles all tickets and issues related to Active Directory Domain, File and Folder Security, DNS, WINS, and DHCP
Understand and apply RBAC concepts in designing and implementing security solutions and access control utilizing directory services
Conducts regular IT audits of domain security, sensitive groups, and event logs and reports those findings to IT Security
Manage and troubleshoot a multi-site, multi-domain, multi-forest Active Directory environment including troubleshooting replication, managing security delegation, performing cleanup, and disaster recovery
Active participant in Active Directory design, deployment, and migration related projects
Group policy troubleshooting and deployment
Build and deploy Active Directory Domain Controllers utilizing Hyper-V, VMware, and Azure
Works closely with the Systems Engineering group to transition new technology to customers around the world
Provides technical support for special projects coordinating across several IT departments and must manage several projects at a time
Creates and maintain comprehensive documentation pertaining to all of the above responsibilities
Contributes to the success of the organization by helping others accomplish their goals by leveraging technology; learning new skills needed by the team; finding new ways to help the team
Opportunity to learn and support Azure based systems and services supporting the enterprise
3 to 5 years of experience in an office environment with extensive Domain Administration, Server, and desktop support related responsibilities

Workplace Services Administrator Resume Examples & Samples

Manage the company’s lobby area: greets and directs all visitors, including vendors, clients, job candidates and customers
Local point of contact for Physical IT: handle all office IT supplies and issues
Local point of contact for the EIC (Executive Innovation Center) team in HQ: help coordinate and plan customer facing meetings, preparing conference room and organizing presentation materials and customer gifts
Emergency Coordinator: coordinate fire drills, manage New York emergency evacuation team, and keep the office space safe for employees
Properly address customer and employee concerns by reaching out to the right departments or individuals
Mail Services
Ability to plan, organize, and coordinate work in the required areas; maintain records and reports, communicate effectively, establish and maintain cooperative working relationships
Ability to contribute successfully to cross functional teams
Demonstrates organizational and multi-tasking skills
Must be able to comfortably lift at least 35 lbs
Self starter; handles self with minimal supervision and is pro active
Must have a great can do attitude and willingness to complete the job

Branch Services Administrator Resume Examples & Samples

HPI Monitor
Invoicing for sale of assets & posting sale proceeds when applicable
Production of reports for Close Brothers Board Pack
Due date changes
Telephone enquiries from customers and branches together with any follow-up action required
On-line amendments of credit files
Must be highly organised, enthusiastic and willing to learn and develop
Flexibility to cope well in a high pressured environment
Attention to detail and the ability to multi task is essential for this role
The ability to work well as part of a team and on your own
Ability to concentrate on task for long periods of time and work to strict deadlines
Candidates must have GCSE English grade of C and above (or equivalent)
Previous experience of working for a financial institution or in a regulatory environment in a general administrative role would be advantageous

Enterprise Directory Services Administrator Resume Examples & Samples

Articulating the business value of Microsoft Directory Solutions
Engaging in advanced troubleshooting for Windows active directory (authentication, upgrades, migrations, delegation)
Group policy configuration and management
Scripting with powershell and/or python

Shared Services Administrator Resume Examples & Samples

Prepare and edit documents and reports utilizing MS Word, Excel, Access, and Power Point
Prepare technical presentations, graphs, and charts utilizing appropriate computer applications
Maintain corporate files, as appropriate
Provide general administrative support including document preparation, scheduling meetings, arranging business travel, filing, proof reading , maintaining calendars, copying, collating, and answering telephone and email inquiries (from internal and external constituents)
Perform special projects and assignments, as required
Fulfill receptionist duties as needed: greet and direct guests, maintain guest logs, answer and direct incoming calls, accept and deliver packages and mail
Minimum of 1 years’ experience in administrative capacity in a corporate or professional office environment
High School Diploma required; Associates Degree or post-secondary training preferred
Proficiency with MS Word, Excel, PowerPoint, Outlook, Access and the Internet
General knowledge of computer operation, including data entry and data management
Demonstrated high attention to detail
Excellent oral and written English communication skills
Demonstrated ability to interact effectively with staff at all levels of the organization
Demonstrated excellent organizational, time management, problem-solving skills
Demonstrated ability to maintain confidentiality in the work place
Proven excellent customer service and interpersonal skills
Demonstrated administrative office skills including keyboarding; filing; scheduling, answering internal and external phone calls; copying; scanning
Proficient in use of business machines including: copier, scanner, fax, label maker
Proven ability to maintain high levels of confidentiality and professional discretion

Treasury Services Administrator Resume Examples & Samples

Coordinate the wire process for all AAIS clients, from receipt of request to the release of wires, including communication with clients and ensuring wires are released as per related deadlines
Enter wires into the respective banking system and compile appropriate wire support per AAIS’ standard procedures
Maintain wire log through assigning, tracking, and following up on wires at each stage during the wire cycle
General administrative responsibilities; greet office visitors, including clients and vendors, handle incoming calls, handle mail and packages
Monitor office calendars, schedule meetings and events, and reserve conference rooms as needed
Maintain employee common areas, office and kitchen supplies, including management of equipment and service calls as needed
Administrative duties and special projects, as assigned or requested

Directory Services Administrator Resume Examples & Samples

Maintain and ensure stability of the Active Directory infrastructure
Maintain and update the RBAC security model
Create all top-level OU hierarchies with sub-OUs, groups, and appropriate security permissions
Day-to-day management of domain controllers, Trusts, DCPROMO, GPO’s
Event/Security Log Analysis
Support all IT systems, including Windows Server, server backups, disaster recovery systems, DNS, WINS, and VMware
Configure and management 802.1x Juniper Radius devices
Troubleshoot complex issues that would involve working with other teams e.g. Microsoft Exchange, SAN, Networking Service, and other teams
Support, monitor, test and troubleshoot hardware and software problems
Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT
Forefront Identity Manager (FIM) management

Merchant Services Administrator Resume Examples & Samples

BA or BS preferred. An in depth understanding of merchant services and PCIDSS preferred
Familiarity with bank reporting software for cash management, merchant services providers preferred
Willingness to work extra hours at times as required to meet department needs

Product Services Administrator Resume Examples & Samples

High school Diploma required
Minimum 3 years of experience with Move-Add-Change duties required
Microsoft Office Specialist Certification required
Minimum 3 years of vendor management experience required
Strong organizational and multi-tasking skills required
Good analytical, planning, interpersonal, and verbal and written communication skills required
Have a working knowledge of Audio, Visual and video Conferencing systems
Ability to read and comprehend blueprints and construction drawings
Proficient with personal computers, efficient in all MS Office programs and familiar with database management, reporting tools
Ability to work with minimal supervision in a multi task environment and able to support and coordinate in all areas of Information Systems
Previous M-A-C Team experience helpful
Experience with local area networks a plus
A+ certification is a plus
Have a working knowledge of Layer 1 cable specifications
Have a working knowledge and experience in building and setting up fully integrated AV and Video Conferencing rooms
Capability to manage vendor relationships to secure favorable receptiveness to "special requests", last minute changes and flexible terms and conditions
LI-MB1

Identification Services Administrator Resume Examples & Samples

Create records for employees and contractors in C-Cure
Maintain supply inventory for the badging office, office staff, and officers
Provide backup support for Investigations and Corporate Services when necessary
Ability to assess and evaluate situations effectively
Security Receptionist (San Jose, CA)

Claims Services Administrator Resume Examples & Samples

Data entries including claim registration, amendment, claim payment / recovery
Handle general administrative duties and provide support on general matters
Answering hotline enquiries from customers, agents / brokers and life proprietors
Perform ad-hoc assignment as required
Diploma or above, preferred University graduate in Business Administration or related disciplines
Proficiency in reading Chinese and English correspondences
Good team work to corporate with different people
Able to work under pressure and eager to work overtime in case needed

Services Administrator Resume Examples & Samples

Develops the Turn over Documentation and Specifications (includes documents pertaining to inventory, safety, inspection, testing and commissioning etc.)
Files and maintains all project documents
Scan required documents to electronic file system
Completes and files reports, spreadsheets and other documents
Enters and updates data to maintain records Manages calendars, appointments, deadlines
Assist and attends all construction meetings and takes meeting notes and manages agenda’s
Complete forms in accordance with company procedures
Assist with general administrative tasks such as emailing, copying, filing, etc
Develop and maintain a high level understanding of policies and procedures
Help manage the material disbursement and inventory
Document Control of all plans/drawings received on site
As-built drawings as needed with Site Managers assistance
Prepare and submit RFI/Transmittals/Submittals/Change orders etc. with Site Managers review and input
Assist with projects and assignments as requested and perform additional duties as required to support the Site Construction Managers
Must be well versed in construction field work and terminology
Proficient in Microsoft, Word, Excel, Outlook
Must have at least 5 years of administrative construction experience

Portfolio Services Administrator Resume Examples & Samples

Tracking, processing and reconciling corporate actions
Ensuring that all correspondence from clients and advisors is prioritised and actioned
New client set up
Communicating with clients, advisors and third parties

IT Client / User Services Administrator Resume Examples & Samples

MS Windows 7, 8, 8.1 installing, configuring and troubleshooting
MS Windows Server 2008, 2012 installing
Provide software installation and upgrades for local and remote users (via Remote Desktop if needed)
Troubleshooting computer issues with end users
Basic AD/XCH knowledge

Investor Services Administrator Resume Examples & Samples

2+ years of Administration experience
Investor Relations background
Solid analytical, mathematical, and research skills

Card Services Administrator Resume Examples & Samples

Apply established rules and regulations to ensure that University funds are expended in a manner that follows all rules, guidelines, and statutes
Maintain frequent contact with NC Division of Purchase & Contract in order to stay well versed on procurement policy and procedure changes
Consult with internal customers independently resolving technical issues and offering instruction on university guidelines, regulations, and policy
Meet with campus departmental personnel to facilitate the exchange of purchasing process information
Analyze procurement and payment transactions and business process patterns for adherence to university Purchasing and Spending Guidelines. Create and maintain trending reports
Manage project objectives and update the Assistant Director Card Services of progress towards goals frequently
Continually search for new opportunities to share information with university staff through training sessions, meetings, web page updates and other communication methods
Knowledge of University and State of North Carolina purchasing guidelines
Experience working with enterprise financial systems, such as Peoplesoft
Experience working with enterprise document imaging systems, such as Hyland – OnBase
Experience working with Microsoft Office products including Word, Excel, and Access
Excellent interpersonal skills and the ability to work in a team setting supporting faculty, staff and supplier representatives

Card Services Administrator Resume Examples & Samples

Working knowledge of banking, preferably 3-5 years banking experience
Team oriented individual
Strong office skills
Ability to prioritize daily tasks and issues
Problem solve and exercise good judgment based on the banks policy and procedure
Strong understanding of Regulation E
Strong understanding of accounting principals
Previous experience using Windows XP, Lotus Notes, Microsoft Word and Excel
Previous experience using FIS systems
Previous experience using Optima Imaging required
Previous reconciliation experience required
Must be able to perform all card services support functions
Retrieve daily reports using FIS systems
Daily reconcilement of department general ledgers accounts
Process daily general ledger entries
Research ATM withdrawal differences
Send electronic adjustment
Process daily ATM deposit differences
Process necessary adjustments to clients accounts
Retrieve daily reports using Optima
Daily wire transfers
Research retail credit card payments
Open new commercial credit card accounts
Commercial credit card maintenance
Answer questions from commercial credit card clients
Assist commercial clients with online product for credit card
Daily credit card check back
Reconcile bank controlled accounts
Review Garda reports daily
Actively participate in weekly department meetings
Participate in all required compliance training sessions
Perform daily functions in a timely manner without jeopardizing quality and accuracy
Perform all duties with respect for confidentiality of client information
Perform back up duties of other team members as needed
Perform other duties as assigned by department supervisor and/or manager

Senior Student Services Administrator Graduate Resume Examples & Samples

Two or more years of experience with academic advising, student services, student affairs, career development or other related field
Demonstrated proficiency with on-line degree audit and tracking system such as Degree Works
Ability to efficiently multi task, work under pressure, handle frequent interruptions and meet deadlines
Proficiency in MS Office Suite software applications
Strong organizational and time management skills with emphasis on accuracy and attention to detail in a complex organizational environment
Ability to work effectively under pressure and meet established goals and objectives
Ability to anticipate and solve problems
Ability to initiate projects and function as a self-starter
Ability to maintain a high degree of confidentiality and apply FERPA regulations

Central Services Administrator Resume Examples & Samples

This position has no direct or indirect supervisory responsibilities
Customer Service – Internal customer service will be provided to other bank business lines and areas. Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
Finance & Accounting - Basic knowledge of accounting principles, bank accounting and general ledgers, operating procedures within accounting/finance area
Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
Accurately inputs information into and retrieves from the computer
Thorough knowledge of software applications applicable to position/business unit
Quickly learns and achieves proficiency in new software applications as needed
Acts as subject matter expert and provides training, troubleshooting and other support for Central Services processes
Identifies and resolves problems
Demonstrates attention to detail
Demonstrates strong math aptitude
Strong aptitude for understanding and analyzing large amounts of data from multiple sources
Performs complex analysis of data, processes, policies, procedures and/or systems
Produces unambiguous, comprehensive and accurate interpretations
Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
Composes thorough and detailed written technical documentation, procedures, manuals, etc
Writes clearly and informatively. Edits work for spelling and grammar
Presents organized and thorough information and data appropriate for intended audience
Excellent communication skills to deal effectively with individuals and groups within and outside the organization
Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
Demonstrates follow-up skills
Provides timely and professional support to all internal/external customers and vendors
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
The employee is occasionally required to stand; walk; sit

Employee Services Administrator Resume Examples & Samples

Multi-cultural awareness
Passion for customer service
Focus on high data accuracy
Quality driven – in communications and all system transactions

Graduate Student Services Administrator Resume Examples & Samples

Bachelor’s degree in related field or an equivalent combination of education and experience is required
Demonstrated excellence in customer service and communication skills
Demonstrated ability to work in a diverse environment
Evidence of superior customer service skills
Ability to self-direct daily activities while at the same time remaining flexible to address the immediate needs of other faculty, staff, students, and other stakeholders
Availability for overnight travel
Masters Degree in Education or related field
Working knowledge of Banner system (including student, financial)
Experience in a university setting. Direct experience with higher education program and student support services such as recruitment, admissions, registration, student accounting, and graduation
Experience with Banner®, Blackboard, REDCap, Microsoft Word, Excel, PowerPoint, and Google applications and academic advising and program evaluation in higher education

Shared Services Administrator Resume Examples & Samples

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to team member satisfaction
Responsible for supporting compliance to departmental budgets
Maintains company Human Resources Information Systems (HRIS) and makes alterations to existing programs to gather and report data as necessary
Serves as property subject matter expert on HRIS. Ensure data integrity; including the ability to appropriately complete rehire/reinstatement/property to property transactions, proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected
Develops processes to ensure all HR/HRIS processes are done accurately and in accordance with property policies and state regulations
Maintains I9 information, and ensuring that employees are in compliance with work authorization rules and regulations
Authors and maintains property organizational structure
Direct responsibility and oversight of Team Member files-employment and benefits
Oversees the administration and corresponding documents of benefits programs, FMLA, personal leave requests, etc. Property contact for managing vendor and community partners relating to benefits and wellness
Assists with annual open enrollment planning, communications and enrollment administration; facilitates the benefits presentations orientations/enrollments for all departments
Supports HR Business Partners and operators as needed
Supervises at least two additional support staff
Monitors and analyzes benefit enrollment website to ensure all team members are able to access and properly enroll into benefits
Monitors and analyzes team member hours for benefit eligibility by running monthly ACA reports, and creating final reports and communications
Administers LOA’s; personal, medical and FMLA leaves in conjunction with company policies and Federal/State FMLA and HIPAA guidelines. Maintain LOA files and ensure all necessary documentation is generated and collected for FMLA leaves
Generates, processes, and tracks all benefit provider payments to ensure billings are processed and paid on time
Liaison between vendors and employees; assists employees by answering benefits questions and researching claims processing as necessary
Assists with benefit audits and maintain property records. Act as company point of contact on 401k matters, benefit enrollments, and team member communications
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Bachelor’s degree in Business Administration, HR or other relevant degree; or equivalent combination of education and experience
Minimum of one to three years HR experience preferred
PHR, SPHR certification preferred
Proficiency computer skills including MS Office software
Ability to work at various levels of the organization
Exceptional customer services focus including attention to producing quality results
Must be able to acquire and maintain appropriate gaming license
Responsible for staff development and training programs
Responsible for rewards and recognition program to maximize employee engagement
Evaluates team members within department and delivers constructive feedback to employees in regards to performance
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
Manages work procedures and expedites workflow
Provides recommendation for employee performance (disciplining, coaching, counseling)

Member Services Administrator Resume Examples & Samples

Advanced knowledge of call management systems and quality measures, particularly in a non-profit or government setting
Knowledge of statistics, statistical modeling, and forecasting models
Advanced knowledge of various computer software programs
Skilled in oral, written, and interpersonal communication
Skilled in establishing advanced telephone communication techniques and standards
Ability to understand and apply complex state statutes, rules, regulations, standards, and ASRS policies and procedures
Ability to identify/analyze organizational and/or procedural problems and to determine effective solutions
Ability to lead effective teams and to coach, mentor, and motivate others
Ability to, and mentor others to, function collaboratively in a team environment

Shared Services Administrator Resume Examples & Samples

Strong interpersonal and communication skills. Excellent verbal/written communication skills
Strong attention to detail. Ability to multi-task with good organizational skills
Strong computer skills including Excel, Word and Outlook
5-7 years experience in a similar administrative role preferred

Claims Services Administrator Resume Examples & Samples

To handle claims efficiently and effectively to ensure quality standard are being maintained
To handle customers enquiries related to claims matter
To carry out ad hoc assignments
Effective claims files management
Ensure smooth claims operation within the team
Ensure operational activities complying with defined standards
Maintain effective and good relationship with stakeholders
Maintain and improve operational efficiency and productivity
1‑3 years’ experience

Coordinated Services Administrator Resume Examples & Samples

Handle a fast paced, energetic and continually changing customer base
Handle demanding and critical tasks associated with customer service and administrative support of assigned customer accounts. Tasks involving invoicing and data integrity of respective customer software systems
Demonstrate the desire and ability to make accurate and timely financially impacting decisions which impact both corporate and customer goals. Decisions involving revenue generation through invoicing and decision which affect penalty avoidance through managing our ticket base in both the customer’s system and the Vertiv Services systems
Demonstrate the desire and ability to manage internal and external relationships to forward the company and customer mission in a positive manner
Provide high levels of support to multiple Customer Advocates in a timely and accurate manner
Handle all assigned administrative and support tasks in an organized, efficient and accurate manner
Provide customer service support for all levels of internal and external customers
Maintain Flexible Schedule

Integrated Services Administrator Resume Examples & Samples

Has oversight of Tribal Regional Behavioral Health Authorities (TRBHAs), High Need High Cost Initiative, Care Coordination, and the American Indian Medical Home initiatives for the American Indian Health Program (AIHP) population in DFSM
Performs regulatory oversight of TRBHAs, including the establishment and maintenances of Intergovernmental Agreements (IGAs) with each of the TRBHAs and facilitates technical assistance to the TRBHAs as requested and identified
Supervises, directs activities, and monitors/evaluates the staff members in the Integrated Services unit
Participates actively as a member of the DFSM Leadership Team, and represents AHCCCS/DFSM at meetings with internal and/or external partners
Develops and maintains reporting processes and metrics including LEAN principles and activities to keep AHCCCS executive management and DFSM division management advised of program/ member progress
May require long travel periods to remote areas in Arizona
Experience supervising staff, and knowledge of the principles and practices of supervision
Superior verbal and written communication skills, interpersonal skills in working with diverse cultures and socioeconomic backgrounds
Strong ability to teach, train, provides effective presentations and collaborates with others for a mutually beneficial outcome
Knowledge of behavioral health system requirements, including Medicaid Federal Law, Arizona Revised Statute, goals and methods of contemporary behavioral health treatment programs, and of the unique characteristics of issues that impact behavioral health care
Demonstrated ability to effectively lead and/or facilitate a team of professionals from within and/or outside the agency
Organizational skills that result in prioritization of multiple tasks
Knowledge of concepts, principles, and strategies of case/care management, and Medical Management and assessment
Knowledge of principles of Medical Management and assessment, ICD-10 diagnosis coding and CPT procedure coding/HCPCS
Ability to drive long distances to remote areas of Arizona
Five years’ experience resulting in a broad-based knowledge of health care and knowledge of the Medicaid delivery system
Master’s degree in Public Health, Social Work or Public Administration or closely related field may substitute for one year of the required experience
Demonstrated knowledge of data management

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