Management Supervisor Resume Samples

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T Erdman

Thora

Erdman

779 Felton Corners

Boston

+1 (555) 754 7360

779 Felton Corners

Boston

Phone

p +1 (555) 754 7360

Experience Experience

Philadelphia, PA

Management Supervisor

Philadelphia, PA

Abernathy, Greenholt and McGlynn

Philadelphia, PA

Management Supervisor

Lead Account Management Liaison between both internal GTB and client counterparts
Effective program management, including but not limited to
Provide leadership in strategic development of Adobe implementation as well as Mobile marketing plans to grow the clients' business as well as generate incremental billings and income
Provide digital platform as well as mobile thought leadership and keep up to date on best practices and technologies
Understand competitive environment for mobile, and provide clients with forward thinking recommendations
General knowledge of platform CMS, specifically the Adobe Marketing Cloud
Establish personal credibility and develop sound business relationships with client counterparts

Dallas, TX

Case Management Supervisor

Dallas, TX

Lemke, Rath and Jakubowski

Dallas, TX

Case Management Supervisor

Assists with overseeing daily workflow of Integrated Case Managers
Provides back-up coverage to case management staff in order to ensure continuity of services to clients in the absence of the case manager
Meet regularly with workers and managers to communicate DHS/APD direction, goals, and issues, providing opportunity for feedback, issues and concerns
Review performance evaluations generated by assigned managers and provide feedback/coaching to assure timeliness and comprehensiveness
Provides consultation to families other agencies and service providers on DMH services and systems as well as other community mental health services
Meet with managers and staff on regular basis to provide direction, coaching, and review progress to expectations
Identify and develop additional tools and techniques to enhance and improve upon program integrity for all programs assigned

present

Detroit, MI

Workforce Management Supervisor

Detroit, MI

Windler, Wiza and Williamson

present

Detroit, MI

Workforce Management Supervisor

present

Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit
Produces and implements automation or procedural changes to increaseproductivity, accuracy and improve workflow
Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit
Works with the Consumer Solutions Center (CSC) Superviosr and Managers to validate forecasting and staff planning
Directs the development and implementation of short or long termvolume/staffing forecasting models for inbound and outbound lines ofbusiness unit
Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of Verint
Monitors absenteeism levels and works with management and human resources to address issues

Education Education

Bachelor’s Degree in Marketing

University of Tennessee

Bachelor’s Degree in Marketing

Skills Skills

Accountability for quality assurance across all deliverables
Demonstrates a pervasive knowledge of client and Agency operations and working knowledge of Agency matrix
B2B/Biopharma experience highly desired
Excellent evaluator of marketing and communication solutions
Knowledge of digital and mobile
Strong relationship building and management skills
Strong interpersonal skills
Ability to encourage a positive, harmonious attitude among team members and subordinates
Strong and effective communication skills
Demonstrated knowledge of diversity of marketing and communication disciplines including advertising, direct marketing, promotion, events, interactive and database management/marketing

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Workforce Management Supervisor Resume Examples & Samples

Accurately tracks and manages call center schedule adherence
Monitors absenteeism levels and works with management and human resources to address issues
Prepares and distributes reports (daily/weekly/monthly)
Manages staffing ratios and seat utilization/optimization
Monitors service levels and directs real-time forecasting
Develops and maintains Call Center reporting to monitor overall performance
Analyzes call volume variances to forecast and adjusting scheduling/staffing levels
Analyzes call volume and staffing patterns and maked adjustments as necessary
Oversees Real-Time and Intra-Day activities to ensure goals are met
Conducts analysis and recommends solutions to real time performance issues
Works with the Consumer Solutions Center (CSC) Superviosr and Managers to validate forecasting and staff planning
Ensures required workforce management data is tracked and trended on a continuous basis
Works with CSC Managers/Director as needed regarding escalation of service impacting issues
Meets department budget goals

Management Supervisor Resume Examples & Samples

30% Strategy Development - Work with the Account Director to develop and continually evolve the client’s marketing strategy to ensure objectives and cost effective benefits are achieved for the client. Develop and implement test plans and research to facilitate continuous improvement and effectiveness of the provided solution
50% Execution of Direct Marketing Programs - Execute and manage various programs associated with client’s strategy. Serve as the primary client contact for marketing initiatives. Manage projects and coordinate/direct appropriate internal and external resources to deliver all aspects of the marketing program. Assume account management responsibility including day-to-day contact, answering questions and communicating information between client, other Meredith departments/partners as well as other client agencies (Brand agency, interactive agency, social media agency, etc). Manage all client interactions and meetings with Meredith
10% Retention, Growth and Profitability - Build strong relationships with client contacts to improve account retention. Identify and help sell ideas for expansion of existing or new initiatives that result in growth of revenue on the client’s account. Continually explore new ideas that will enhance MXM’s profitability of the client relationship
10% Management/Recruiting/Training –Set objectives, supervise the daily work, manage long-term deliverables, and appraise performance of one or more Account Executives. Coordinate and participate in the hiring and training of internal/external resources
6 to eight years related work experience. Past supervisory experience is preferred

Case Management Supervisor Resume Examples & Samples

4+ years of relevant experience
Licensed RN
Strong case management/quality experience
MSN

Risk Management Supervisor Resume Examples & Samples

Design, implementation and execution of the Risk and Independence Control Framework testing programs
Identify control weaknesses through Root cause analysis; and
Measuring the effectiveness of the controls implemented

Liability Risk Management Supervisor Resume Examples & Samples

Assist department manager in the coordination, planning, scheduling and execution of all activities within the work unit. Assist, as needed, with work to ensure timely completion
Responsible for and/or assist department manager in performing personnel administration duties including hiring, job assignment, termination, and completion and delivery of performance reviews
Provide training and development of new associates on the fraud systems (detection or claims)
Conduct quality assurance reviews of associate work results for performance accuracy, quality and adherence to policies and procedures. Report any deviations to manager for review
Supervise processes in place to mitigate risks associated with fraud patterns. Compile information and prepare reports for presentation to management on those fraud trends based on working knowledge of the fraud detection system
Bachelor's degree or equivalent education and related experience
Five years of experience in financial services or equivalent
Strong level of knowledge of fraud detection/claims processes and/or systems
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Understanding of basic accounting principles in a financial environment
Ability and willingness to work flexible hours including evenings and weekends, as required
Experience as an LRM Fraud Supervisor I or equivalent experience

Liability Risk Management Supervisor Resume Examples & Samples

Assist department manager in the coordination, planning, scheduling and execution of all activities within the work unit. Assist with work, as needed, to ensure timely completion
Assist in providing training and development of new associates on the fraud systems (detection or claims)
Supervise processing and production results to ensure effective measures are in place. Make recommendations and implement changes to improve operational efficiency
Supervise processes in place to mitigate risks associated with fraudulent trends/patterns. Compile information and prepare reports for presentation to management on fraud trends based on working knowledge of the fraud detection system
Lead and/or participate on team-related projects
Associate's degree or equivalent education and related training
Three years of experience in financial services or equivalent
Ability to work independently in a detailed and deadline oriented environment
Knowledge of regulations (may include one or more of the following): Regulation E, Regulation CC, Uniform Commercial Code (UCC), National Automated Clearing House (NACHA), Telephone Consumer Protection Act (TCPA), Visa rules, Identity Theft Red Flags, Regulation J, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Fair Credit Reporting Act (FCRA)
Knowledge of fraud detection/claims processes and/or systems
Ability and willingness to work flexible hours including evenings and weekends, as needed
Three years of fraud experience or experience in the financial services industry, which provides a working knowledge of financial services transaction processing

Business Credit Management Supervisor Resume Examples & Samples

Trains internal staff on Bank policy, procedure and software as well as processes including compliance and regulatory requirements
Provides leadership, oversees staff to manage workflow and ensure SLAs are met. Assists with processing as needed
Monitors and reviews work produced in the unit to ensure adherence to Bank procedures and policy as well as compliance and regulatory requirements. Oversees any external customer contact
Researches and resolves complex issues
Ensures an exemplary level of customer service is consistently maintained. Develops relationships with internal departments and provides leadership for the unit
Serves as expert and primary liaison for any questions regarding commercial loan analysis and servicing. Works with internal departments including CLS, DOC, Law Department, Compliance, Underwriting and Credit Administration
Identifies areas for improvement by understanding the global needs of the Bank and works with management towards implementing changes to internal procedures and/or recommendations for external departments
Prepares and updates management reporting for unit, tracking volume, SLA status and errors
Establishes performance goals, allocates resources and assesses annual performance for direct subordinates
7+ years of functional/professional experience
2+ years of supervisory or managerial experience
Alternative: Combination of education and experience (years /description) Thorough understanding of and extensive experience with commercial loans and related software and compliance and regulatory requirements
Supervises 15-20 employees

F Depot Management Supervisor Resume Examples & Samples

Supervise the growing F135 Depot Management team
Provide 1:1 performance feedback
Ensure employees follow UTC policies and procedures
Partner with Leadership and Human Resources to manage employee relations
Drive engagement within the Depot Management team

Process Management Supervisor Resume Examples & Samples

Provide support to sponsoring editors on co-publishing process management, including publishing database maintenance, contracts follow-up, project progress follow-up
Optimize the co-publishing process
Solve the problems related to co-publishing process independently
Work with sponsoring editors for the preparation and design of marketing materials of co-publishing titles; Support the sponsoring editors to conduct the marketing programs
Support customer service department to fulfill co-publishing billings
Provide other administrative and service support

Leads Management Supervisor Resume Examples & Samples

Supervises the day-to day performance of assigned staff to ensure that quality, service level, average speed of answer, first contact resolution, appointment rate and conversion rate objectives are met
Monitors, coaches and provides feedback on overall performance of Associates using established standards for quality, success rates, productivity and customer satisfaction
Facilitates Specialist's involvement and awareness of Avon's endeavors through regular Associate meetings and ongoing effective communication
Recommends on-going training programs to address specialists needs and skill development
Makes recommendations for programs that support and enhance both Associate morale and operating efficiencies
Prepares and conducts monthly development plan and annual performance evaluations
Administers performance management and disciplinary action consistent with the established policy
Builds customized databases to meet the needs of various business owners
Provides Leads, Outbound reporting to various Business Owners
Build strong networks within Customer Care and externally
Recommends continuous improvement
Partners with the Field to execute and drive consistency, quality of content, and New Representative Retention results
Acts as a point of contact for Customer Care Leads Management responsibilities, concerns and/or questions
Assists in the development of handling Leads from various resources
Supports Associate engagement, recognition and rewards programs
Proven ability to master new business processes quickly and Change Management skills
Internal candidates must have 3 years in an Avon Customer Care Leadership position
Prior experience in monitoring, coaching and feedback of telephone specialists' performance, including quality monitoring and productivity based on ACD reports
Ability to engage, inspire and influence people
Effective team player
Ability to deal with ambiguity and manage multiple priorities
A clear, comprehensive understanding of the link between Leads Management and business strategy of New Representative Retention
Strong interpersonal, communication and customer service skills

Workforce Management Supervisor Resume Examples & Samples

Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit
Oversees the timely analysis of work volume and the effective administration of daily workflow to achieve service level and processing objectives
Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasts to determine required resources to meet cost and service level targets

Management Supervisor Resume Examples & Samples

Lead Account Management Liaison between both internal GTB and client counterparts
Able to develop sound relationships with clients and internal agency counterparts by demonstrating excellent project management skills
Must be able to think strategically; understand overall client department goals and objectives
Effective program management, including but not limited to
Ability to handle multiple projects through effective organizational skills
Bachelor’s degree or equivalent experience minimum
Minimum of 5 years of Account Executive experience
Proven track record of exceptional service, effective program management and leadership
B2B
Digital/Social/Video

Management Supervisor Resume Examples & Samples

Provide leadership in strategic development of Adobe implementation as well as Mobile marketing plans to grow the clients' business as well as generate incremental billings and income
Provide digital platform as well as mobile thought leadership and keep up to date on best practices and technologies
Understand competitive environment for mobile, and provide clients with forward thinking recommendations
General knowledge of platform CMS, specifically the Adobe Marketing Cloud
Establish personal credibility and develop sound business relationships with client counterparts
Ensure that client and internal communications are clear; budget targets are met; team is delivering on schedule
Maintain understanding of client media schedules or production schedules and rationale behind them
Partner with strategy to understand the competitive climate and develop strategic recommendations
Partner with project management to ensure on time and quality delivery
Prepare accurate call reports, communicating in detail progress with clients work, and distribute promptly to client and agency personnel concerned
Assist the team in gaining understanding of client’s business necessary to fulfill their duties
Provide overall direction to creative and other staff support functions, supervises development, and assure creative implementation is consistent with approved strategy
Review and approve all copy, layouts and proofs for assigned projects prior to presentation
Knowledge of digital and mobile
Strong relationship building and management skills
Strategic understanding
Ability to encourage a positive, harmonious attitude among team members and subordinates
Strong and effective communication skills
Understanding of Adobe Marketing Suite a plus
7-10 years of advertising experience
Significant client relationship building
Experience and strong understanding of mobile and digital
Experience in managing and motivating teams
Retail and Automotive experience highly preferred
Basic understanding of media, especially digital and their local market

Digital Management Supervisor Resume Examples & Samples

Develop strategic direction for clients, helping them organize, synthesize and process complex information to help provide a clear roadmap to success on each project
Create effective digital strategies and work collaboratively with the agency planning and creative teams to develop and execute those strategies
Lead internal projects, communicating all essential project and client information to key agency resources and client stakeholders, as well as making sure each project hits its required milestones, launch dates and client expectations
Manage client relationships to foresee future needs and provide ongoing support
Develop and deliver presentations to clients showcasing both strategic direction and creative work
Analyze and optimize client platforms and campaigns, and provide tactical recommendations for improvements
Lead award and case study submissions for client work
5-8 years related work experience
Digital Marketing best practices that result in customer acquisition, engagement, advocacy, retention and growth, through the strategic use of content across channels such as websites, mobile apps, social platforms, email marketing, online advertising, SEO and SEM
Ability to manage and direct multiple resources and projects to aid client in achieving its marketing objectives, while managing client budgets and timelines
Ability to specify technical changes to technical/development teams, and correspondingly, communicate technical requirements to both technical and non-technical client stakeholders
Worked at a digitally-led agency, and have helped clients overcome complex business challenges leveraging digital solutions to create real business value
A basic understanding of search engines, search engine optimization and the content and technology factors that influence high ranking in search
Basic understanding of/experience with web analytics tools
Outstanding client services and relationship-building skills
Ability to work in a highly matrixed organization, across multiple office locations

Management Supervisor Resume Examples & Samples

8+ years of experience in an advertising agency across national, integrated brands
Experience in food / restaurant category a plus
Experience working with brand planning media partners necessary
Bachelor’s degree in marketing, communications or related field

Management Supervisor Resume Examples & Samples

Drives cross-office creative development, including CRM, email, website development, direct marketing social media, print, broadcast, and more
Lead development of project briefs, working with strategic planners and analysts
Look for ways to extend the life of offline communications tactics in a digitally driven world
Direct project managers, traffic and global team members on timelines to ensure client expectations are met
Partner with media, fulfillment and technology teams to manage day-to-day plans and help create innovative programs to deliver brand message
Strong project management skills-can problem solve, lead flawless execution even when the path to executing deliverable is ambiguous
Initiate new program proposals in the video, branded content, interactive and social media spaces, to support the account’s broader mission to ensure the brand stays ahead of the curve in the channels employed to deliver messages
Look for ways to extend the life offline communications tactics in a digitally driven world
Manage production budget and scope count on a project level
Global team coordination, working closely with regional teams and partners. Coach, mentor and inspire the growth and development of junior team members

Management Supervisor Resume Examples & Samples

Drive multi-channel program and campaign development for Sports and brand amplification initiatives, working with multi-disciplinary teams (creative, social, content, media, etc.)
Be the day-to-day contact for Manager and Director level clients
Be the organizational center of projects – manage projects (with the support of team and colleagues), problem solve, and lead flawless execution even when the path to executing deliverables is ambiguous and you are receiving input and direction from multiple stakeholders
Monitor on strategy, on-time/on-budget project performance, and escalate as necessary
Drive the strategy, facilitating the development of strategic plans and individual project briefs (with planners and analysts)
Challenge direction, or the status quo, and seek alternate perspectives and approaches in developing effective strategies
Collaborate with other depts. (analytics, marketing strategy, digital strategy, etc) to create marketing communications plans
Serve as a trusted partner for creative, social and experience teams – a champion for work who can help shape it and ensure it fulfills business objectives
Manage proposals, scopes, budgets, meetings and presentations
Understand and manage details of a campaign in the context of a larger business picture
Partner with peers to manage specific aspects of the business outside of individual projects
Build the client’s business through recommending, fostering, creating, and delivering effective programs and advertising
Advocate for the business internally, and keep the agency team informed, focused, and excited about the work and the business
Grow and mentor the account team
Bachelor’s degree in Marketing, Communications, or a field with a strong critical thinking background
Six years or more of agency experience, or work in a related occupation focused on management of creative work
Demonstrated capability leading projects on a highly creative, large-scale, well known brand
Excellent leadership and management skills, including great oral and written communication abilities and strong presentation abilities
Proven ability to lead and develop people
Strong background in social media and website development
Prior experience working on cause marketing campaigns
Sports knowledge is a plus

Management Supervisor Resume Examples & Samples

Lead interface with clients, creative teams, production, and consulting teams
Must be very proactive and illustrate leadership qualities across initiatives and team
Be super buttoned up in all aspects of professional self
Autonomous project management of multiple large projects
Accountability for quality assurance across all deliverables
Actively serves as a mentor to team members and establishes career objectives for junior team members
Show positive work ethic and team spirit
Lead identification of new potential business opportunities
Possesses and demonstrates a thorough knowledge of the dynamics and workings of the client’s business
Demonstrates a pervasive knowledge of client and Agency operations and working knowledge of Agency matrix
Skillful integrator across disciplines, and agencies
Advocates for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business
Understands and knows how to navigate client’s political structure
Develops, manages and communicates changes to plans
Actively applies risk management tools and techniques
Creates, writes, and presents agency POVs to client
Participates in focus groups, strategy development, and competitive assessment
Participates in the presentation and selling through of creative
Evaluates the input and ideas of creative, media and strategic planning relative to strategy and client preferences
Six to eight years agency experience required, in one or more disciplines
Very experienced in presenting information both orally and in writing
Demonstrated capability and experience in managing subordinates

Management Supervisor Resume Examples & Samples

Understanding the essential dynamics, strategies and drivers of the client’s business
Being a liaison to multiple internal and external stakeholders to ensure integration across the business
Monitoring, projecting and providing innovative solutions to marketing issues
Demonstrating accountability for agency performance
Using Agency resources creatively to support client’s business
Understanding and navigating the Agency matrix and client matrix
Ensuring overall quality of work on the business
Managing client expectations, objectives, and timelines
Acting as a resource to team members in assessing ideas and directions
Facilitating their own and other’s ideas from development to presentation to execution
Leading an integrated agency model to ensure agency teams are aligned and working against shared goals
Guiding internal/partner teams to deliver integrated solutions from strategy and concept, through to execution, while adequately representing client interests
Growing, inspiring and developing a career plan for director reports and junior staff
5-8+ years of direct marketing account management experience required with familiarity in all aspects of engagement marketing – integrated communication planning, social and digital content, traditional (print and video)
Demonstrated solid mid to senior-level client experience and ability to navigate complex client organizations required
Proven track record of exceptional client service skills
Needs to be comfortable with ambiguity at times (both with clients and internally), be able to demonstrate flexibility and creative problem solving
Needs to be a team player, friendly, easy to work with
They need to be able to handle many different personalities both internally and externally
Needs to have had experience in communications planning, and ability to articulate examples of strategic recommendations they’ve provided, or sold in to clients
Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment. ·
Ability to work effectively and proactively within a team setting
Strong management skills to help identify and grow junior talent
Heavy production experience ranging from film, digital and print

Materials Management Supervisor Resume Examples & Samples

Oversees accurate data entry of documents for use by Accounting and Purchasing Departments
Oversees maintenance of complete and accurate files of receiving reports, freight bills, package slips, rejection reports, etc
Enforces good housekeeping practices daily to eliminate congestion, clutter, and safety hazards and maintains a neat and orderly appearance of the dock, receiving, and staging areas. The area should be clear of clutter including cardboard, pallets, and rubbish

Management Supervisor Resume Examples & Samples

Has
Encourages
Able
Mso-bidi-font-family:"Times New Roman""> Experience managing multiple
Mso-bidi-font-family:"Times New Roman"">Multi-channel marketing experience with

Access Management Supervisor Resume Examples & Samples

Responsible for managing daily staffing of the Access Management Department including covering business hours, locations, and work lists while adhering to the department's annual overtime budget
Monitors daily work loads across the following core functional areas: pre-registration, floor registration, insurance verification, financial counseling, referral & authorization capture
Serves at the initial point of contact for problem patient issues for staff to help remediate issues and/or escalate issues as appropriate for completion
Monitors individual staff quality and productivity and provides ongoing feedback. Identifies areas for staff productivity and quality improvement and to coordinates appropriate staff training
Works collaboratively with colleagues across the organization and its partner facilities including but not limited to Patient Accounts, RCIS, DFCI clinical staff, Care Coordination, DFCI satellite staff, BWH International Office, Children's Hospital Access Management, and other Partners facilities
Manages staff requests for time off, and staff compliance with attendance and punctuality policies. Approves payroll records accordingly
Monitors staff compliance with all Access Management and DFCI policies including but not limited to attendance, punctuality, and diversity
Attends regularly scheduled Payer meetings and Contract Management meetings to stay abreast of payer requirements and coverage and communicates changes updates to staff
Works collaboratively with Manager to develop and implement new policies and procedures

Utilization Management Supervisor Resume Examples & Samples

Develops and implements new policies and procedures
Orients / trains case management staff on case management processes
Provides senior management with analysis of case management reports
Performs Case Management duties as necessary
Current, unrestricted California RN license
1+ years clinical in ambulatory, hospital, or SNF setting
1+ years lead, supervisory / management experience
1+ years prior authorization/Utilization Management experience
Proficient in use of Microsoft Office Word, Outlook and navigation in Windows environment
Bachelor’s Degree in Nursing
Prior experience with Government Programs such as MediCare, Medicaid and MediCal
Knowledge of special needs programs

Configuration Management Supervisor Resume Examples & Samples

Performs configuration management duties by implementing the objectives, policies, and procedures of the Configuration Management Group and ensuring compliance with internal procedures and contractual configuration management requirements
Implements configuration management processes using enabling technology for control, change control, and release of configuration items
Performs configuration audits on equipment and provides all configuration data necessary to support an audit
Prepares documentation for proposals defining CTS's procedures for configuration control
Participates in internal and customer program reviews by providing configuration project and release status, making presentations and interfacing with the customer as needed
Prepares, controls, and statuses Engineering Change Procedures, deviations and waivers
Assists in the preparation/modification of configuration management procedures and Company policies and procedures pertaining to configuration management
Documents the version description and other configuration management data as needed
Analyzes and maintains the contents (hard copy and/or electronic copy) of the configuration management library, notifying appropriate personnel of updates
Receives products from authorized sources. Verifies for completeness and places under control software, documentation and other items. Updates database and tracks location of configuration items
Supervises the release of engineering data to production
Provides leadership and direction to lower level employees and supervises the configuration management release process to production

Case Management Supervisor Resume Examples & Samples

Supervises Human Service coordinator’s A/B. Provides regular case supervision and case consultation to each case manager under his/her direct supervision. Assists directly with problematic inter/intra agency coordination and referral. Aids case management staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, oversees development of Risk Management plans for clients in need, supervisees caseload, reviews and signs off on required documentation and ensuring they meet required standards and timeframes
Assesses work performance of case managers directly supervised by incumbent in EPRS reviews, semi-annual reviews, and annual reviews to ensure quality of work which meets job expectations
Performs computerized documentation and referral as required in PDI and MHIS; monitors MHIS data entry for assigned staff, arranges for program billing numbers as required, approves monthly billing for all assigned staff
Assists the C/A Director or designee in screening and hiring of new Human Service coordinator’s A/B and/C, clerk IV & V, and EDP IV to ensure recruitment of qualified candidates
Assigns new cases to Human Service coordinator A/B’s who are directly supervised by incumbent, prioritizing client’s needs to ensure adequate coverage of all cases assigned to supervised staff
Provides on-going and regular supervision meetings, e.g., clinical reviews, staff meetings, in order to ensure a high quality of service delivery to clients
Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services
Participates with the C/A Director or designee as requested in the planning, development, and implementation of case management processes, practices and procedures and eligibility determination process, practices and procedures
Attends and participates in hospital/provider meetings to ensure communication of clinical and service planning data
Maintains courteous and helpful demeanor when dealing with the public
Gives regular feedback to C/A Director or designee regarding specific program's functioning, systemic problems, significant client issues and unmet client needs
Maintains assigned caseload including development of ISP, Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development)
Participates in Quality Improvement and Utilization Review processes for Case Management Program
Provides back-up coverage to case management staff in order to ensure continuity of services to clients in the absence of the case manager
Arrange schedule to meet with client and families as needed outside of regular working hours
Facilitates DMH service application process for youth in need of services beyond those provided by ICC
Provides Education to CSA Staff about DMH services, including clinical criteria and specific service authorization criteria
Authorizes access to DMH community resources as available for youth receiving ICC services or Youth appropriate for limited service authorization
Provides consultation to families other agencies and service providers on DMH services and systems as well as other community mental health services
Responsible for monitoring services for clients who are not case managed. Including Periodic check-ins and need evaluation
Complete Screenings for admission to statewide programs as needed and in accordance with regulations
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action
Ability to prepare statistical reports
Ability to develop and write policy and procedure recommendations for assigned unit
Knowledge of psychosocial problems of those with mental/emotional disorders
Knowledge of the types and symptoms of mental/emotional disorders
Knowledge of the principles, practices and techniques of counseling
Knowledge of the types of programs and services available to the mentally ill population
Knowledge of methods of general report writing

Materials Management Supervisor Resume Examples & Samples

Demonstrate a Safety First culture
Builds appropriate relationships, effective working in a Union environment
Ability to multi-task and prioritize daily business requirements
Action oriented with sense of urgency
Firm understanding of manufacturing processes
Deals constructively with conflict
Takes initiative, embraces challenge/change
Willing to change everything except basic values
Projects self-confidence, communicates effectively at all levels
Coach, train and lead new processes
Recognize and build on successes

Management Supervisor Resume Examples & Samples

Developing client relationship across multiple lines of business
Support corporate communications initiatives
Show positive work ethic and team spirit Lead identification of new potential business opportunities
Creates, writes, and presents agency POVs to client Participates in focus groups, strategy development, and competitive assessment
Bachelor’s degree in related field preferred Needs to exhibit strong problem solving skills
Needs to be attentive, detail oriented, and curious
Demonstrated capability and experience in managing subordinates Ability to multitask

Materials Management Supervisor Resume Examples & Samples

Supervises all materiel products and services activities at a specific location
Assists in developing and in implementing policies/procedures which support the regional and national purchasing goals and standardization of products
Supervises staff in all areas of materials management
Ensures they meet the established service goals, follow policies and procedures, and the daily supply requirements are met in order to achieve maximum utilization of all resources
Assists the medical center and ambulatory staff in managing their product costs
Researches and explains variances in the materials management department budget
Assists in preparing quarterly financial reports, highlighting cost savings
Coordinates local distribution of goods/services and maintains storage of surplus items
Ensures all equipment repairs and vendor returns are processed in a timely manner
Assists managers and supervisors in the interpretation of materials management reports
Assists in developing recommendations for clients on how reduce their supply costs and achieve local, regional and national product standardization compliance
Assists in resolving all materiel management distribution issues
Monitors back orders and aggressively follows up on delivery delays or problems
Researches and investigates new products as requested
Minimum four (4) of years materials management experience in a hospital setting
Minimum two (2) of years inventory control experience required
Minimum two (2) of years supervisory experience
Minimum three (3) years of hospital experience preferred
AA degree preferred
Demonstrated competence in operation of Inventory Control Systems and Software applications
Demonstrated knowledge of Supply Chain Principles and Concepts (e.g. Purchasing, Receiving, Distribution, Stockless and JIT systems)
Knowledge of Linen Management and Patient Transportation
Knowledge of Federal, State, and Local Regulations and TJC requirements

Workforce Management Supervisor Resume Examples & Samples

Prior HRIS/HRMS, payroll or time and attendance experience
Ability to calculate overtime
Strong computer skills, specifically in Microsoft Word and Excel. PowerPoint and Project a plus
Basic proficiency in report writing
Typing skills a must; 10 key a plus
Strong interpersonal skills to interface effectively with all levels of personnel
Ability to maintain confidential employee information
Ability to self-direct work and effectively multi-task

Document Management Supervisor Resume Examples & Samples

Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations
Supervise claim resolution processing (90 Day Billing Waivers, Voids and PAs), including review of claim data entry accuracy by outside vendor
Supervise clerks in document review and prep, including wet signature comments, rebuilding ATNs, and processing provider correspondence
Perform research into state related, provider, CARTS issues and/or vendor questions or problems. Required to review, reconcile and communicate data and decisions across systems and reporting. This includes client requested file pulls
Responsible for staff development and conducting one-on-one and team meetings. Provide coaching and formal warnings as necessary
Develop and train staff on job systems and functions. Handle quarterly bonus and annual performance appraisals
Responsible for data collection and regular reporting, both internal and external. Includes providing data for 66a and 45a, as well as producing individual reporting for claim resolution and processing
Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
At least two (2) years of provider enrollment experience or credentialing in a health care environment (i.e. healthcare facility, managed care setting, insurer, credentialing verification organization)
Previous Supervisory experience preferred
Ability to maintain confidentiality and security of all information
Ability to comply with current and updated policies and procedures
Ability to interact courteously and effectively with a diverse population
Proficient in the use of Microsoft Office products

Utilization Management Supervisor Resume Examples & Samples

Collaborates with physicians and other providers to facilitate provision of services throughout the health care continuum
Participates in ongoing development of policies and procedures/work instructions for medical management
Identifies and refer quality issues to the Director, Medical Management
Provides administrative and clinical leadership to medical management nurses and UM coordinators
Serves as the point of escalation for issues from the front line staff
Oversees utilization management activity and referrals to the Medical Director
Oversees case management and disease management referral activity from utilization management
Maintains appropriate staffing ratios and team assignments based on volumes
Perform utilization review of inpatient admissions, outpatient surgeries, and ancillary services as necessary to ensure turnaround times and processing times are met
Conducts audits and quality reviews of staff
Monitors implementation and ongoing use of clinical review criteria and provides additional training of staff on InterQual and use of policies as needed. Performs daily reviews to identify any trends or early identification of learning needs
Provides assistance with emergency calls that may affect consumer safety
Associate or Bachelor Degree in Nursing required; Bachelor Degree preferred
Minimum of three years of direct clinical patient care
Minimum of three years of experience with medical management activities in a managed care environment
Knowledge of managed care principles, HMO and Risk Contracting arrangements
Knowledge of health care resources within the community
Experience with clinical decision-making criteria sets (i.e. Milliman, InterQual)
Strong interpersonal, oral and written communication skills
Possess basic computer skills

Plan Management Supervisor Resume Examples & Samples

Develops, coaches, monitors, and/or mentors staff. Conducts performance evaluations; schedules and approves overtime and takes disciplinary action as necessary. Assist in the day-to-day operations by serving as a resource to staff; monitors refund activity and make changes as needed to meet unit demands. Tracks productivity of all Credit Analyst and/or Credit Resolution Reps
Run queries and create reports on a routine basis to identify credit balance accounts and distributes to the staff. Reports and provides trends and patterns in payer overpayments
Interacts with internal/external customers and/or vendors for resolution of new credit balance accounts and responsible for reviewing and working accounts. Work directly with the BPO credit resolution team to resolve issues
Performs refund and debit adjustment approvals while auditing the reimbursement functions for the adjudication system for contracts in place with Managed Care, Commercial, and third party payors on patient accounts
Ensures compliance with Tenet Standard Operating Procedures. Interprets and ensures the consistent application of Tenet policies in regard to patient, commercial and government payers’ refunds
Provide effective one-on-one follow-up/practical training to ensure effective assimilation of formal training ideas and methods
Intermediate writing skills
Intermediate knowledge of Healthcare A/R
Ability to provide advanced customer service
3-5 years experience providing leadership and management direction related to collections and follow-up of Managed Care and Commercial processes within a multi-facility environment
3-5 years experience in Healthcare Administration or Business Office, specifically in Managed care
1-2 years Supervisory experience
Experience as a Patient Accounts Supervisor is preferred

Risk Management Supervisor Resume Examples & Samples

Supervise and train/mentor a team of Risk Management Officers
Building & property patrols, property key & access control, fire & life safety functions
Investigation, documentation of incidents (including insurance, liability & workman’s compensation documentation), report writing and record keeping of occurrences within the Hotel property
Enforcement of various Hotel & company policies and procedures
Enforcement of various Federal, State, and local laws and by-laws
Implementation of department policies
Understanding of Life Safety Systems, and Hotel policies and procedures
Provides direction and leadership to line employees on his/her specific shift
Ensures departmental policies are understood and followed by team members
Makes immediate correction of any colleague violation of said policies when possible. Or, provides documentation of colleague violations requiring corrective measures
Has an understanding of Hotel Crisis procedures including: Fire & Evacuation, casualty care, bomb threat, shelter in-place & emergency lock down, extreme weather, and others as per local Hotel need
During patrols; corrects and/or documents unsecured premises, damaged property, unauthorized personnel, and other minor deficiencies. Corrects potential safety hazards and investigates incidents involving safety hazards
Ensures the package pass procedure is followed for all hotel products leaving the hotel
Performs and manages random screening of colleague bags leaving the building
Controls access to the hotel through the use of: Employee identification cards, visitor sign-in sheets, and general observance of persons in public areas
Enforces key control as prescribed by the Risk Management control policy
Other tasks as assigned by the Director
Assists with scheduling in Watson
Purchase orders utilizing the Birchstreet system
Assists with the Creation and implementation of standard operating procedures on behalf of the Risk Management department
Manage Keywatcher & MS Shift event reporting software and equipment
Liaise with Saflok for key/lock support and design changes
Assists to maintain Risk Management Officer’s Certifications and renewals
Assists director with Hotel trainings offered by Risk Management
Must be 21 or over
Post-secondary education in a related field or discipline
3-5 years of security experience in hospitality, or similar field
Related supervisory experience preferred
Certified CPR/AED First aid
Proficiency and computer knowledge required in Windows, other security & safety related systems
Bilingual is an asset

Case Management Supervisor Resume Examples & Samples

Provides direction and supervision to the case management staff including departmental functions, individual development plans, performance reviews, and disciplinary actions
Responsible for coordinating communications and daily activities of the staff, and assuring adequate staffing to accomplish goals
Participates in recruitment, training, and retention of staff. This includes initial and periodic license verification when applicable
Conducts periodic case reviews, employee performance reviews, and staffing patterns, identifying areas needing improvement and initiates appropriate action including productivity monitoring and inter-rater reliability
Coordinates regular team meetings with staff
Responsible for the implementation of policies
Assists in implementing and monitoring departmental changes and initiatives necessary to accomplish goals
Instructs and acts as a resource for staff in dealing with special situations or problems
Maintains documentation relative to the activities of the department and prepares reports as necessary, including those related to Quality Improvement Plan activities. Keeps designated management aware of progress toward goals and productivity
Accepts responsibility for personal professional education requirements per departmental policy
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements
Licensed registered nurse (current and unrestricted)
Certified Case Manager (CCM) or Certified Health Educator Specialist (CHES) required

Management Supervisor Resume Examples & Samples

Develops understanding of clients’ business; complexity of drug development journey
Clients’ operate in flat organizations. Candidate must be able to connect on multiple levels and disciplines (MarCom coordinators to CMO level)
Organize and direct internal/partner teams to deliver integrated solutions from strategy/concept to execution. Partners include OPR, The Shop etc
Strategic value to drive business results
Requires multi-discipline experience across traditional and digital channels, including strong social and CRM
Excellent financial acumen
B2B/Biopharma experience highly desired
Supervise AE

Management Supervisor Resume Examples & Samples

Direct reports are most often staff
Reports to Manager
Purview is work unit or team
Change implementer
Minimum three (3) years of supervisory/team lead experience

Senior Resource Management Supervisor Resume Examples & Samples

Leads development, implementation and evaluation of strategic and/or system projects, new programs, performance measurement, market research and database management. ; Coordinate and report on process/project assignments. ; 40%
Assist, advise, review, analyze, and prepare financial & operational information. ; 15%
Actively participate with external customers, in order manage scope, schedule and cost for select organizational projects. ; 15%
Assist other personnel with responses to internal and external inquiries. ; Prepare reports and controls assigned to specific projects and initiatives. ; 10%
Develop and implement new procedures and training for new processes. ; Develop and implement effective business readiness procedures. ; 10%
Participate in process improvement task forces. ; Provide benchmarking analysis. ; Prepare status reports to leadership. ; 10%
Work is varied and requires the general understanding and application of general instructions and guidelines
Provide feedback to inquiries from internal and external customers
Prepare, process and analyze results and make financial and operational recommendations, including business cases for team leaders approval and process improvements
Interact with internal and external personnel
Work is subject to frequent/daily review
Ensure safe work performance

Management Supervisor Resume Examples & Samples

Helps integrate junior team members and educates them on their client, their target and their products
Develops in-depth business reporting and comprehensive competitive advertising/marketing analyses
Demonstrates knowledge of the overall competitive landscape
Participates in the presentation and selling through of creative and media plans
Four to eight years agency experience required, in one or more disciplines
MS Project, PowerPoint, Excel Demonstrated capability and experience in managing subordinates

SC Customer Management Supervisor Resume Examples & Samples

BA/BS degree 3+ years experience in VMI, buyer, logistics, supply chain or customer service
Analytical, strategic thinker with a continuous improvement mindset
Problem solving, issue resolution, influencing and prioritization skills
Excellent verbal and written communication, collaboration and networking skills
Ability to speak in technical terms to a supply chain audience
Intermediate MS Office skills (Excel, Word, Outlook)

Management Supervisor Resume Examples & Samples

Experience managing a staff of >5
Experience in supervising an environment of >1,500 PCs or >3,000 IT Assets (ex. printers, PDA’s, etc.)
HCM Cloud experience
Managing service levels and budgets
Managing customer relations and satisfaction
Working knowledge of other IT functions
IT project management experience
Financial management experience
Ability to work in a Labor Management Partnership environment

Materials Management Supervisor Resume Examples & Samples

Develop, maintain, and implement a logistics program to ensure compliance with federal and state agencies and contractual requirements from the design phase through the disposal phase
Insure proper interface and coordination with field operations
Responsible for maintaining an organized and accurate inventory control system for inventory transactions, cycle counts and general stockroom practices
Responsible for all engineered equipment and material
Coordinates activities of workers engaged in lifting, transporting, storing, and loading materials and products by use of conveyors, cranes, hoists, or industrial trucks
Analyze market and delivery systems in order to assess present and future material availability
Arrange for disposal of surplus materials
Apply knowledge of site layout and material-handling equipment and procedures
Studies receiving or shipping notices and reports of warehousing space available to develop schedule for material handling activities
Confer with supervisors of other departments to coordinate flow of materials
Verify or prepare records
Supervise activities of shipping and receiving personnel
Assist in overall setup of lay down areas, storage facilities, temporary fencing, etc
10+ years’ experience with large warehousing on similar construction projects

Case Management Supervisor Resume Examples & Samples

End to end management of simple to complex employee relations cases, including Open Door, Whistleblower submissions, performance management issues, behavior management issues, disciplinary actions
Case Managers are required to take a leadership role in engaging relevant parties, including Security, Legal, Medical Case Mgt, to work on the effective resolution of employee situations
Provide advice and counsel to HR Partners and line managers regarding the application of policy and procedure from an historical, cross-business, and country perspective
Apply local legislation and regulations to case management and resolution
Execute appropriate investigation techniques, and use good judgment and balanced consideration of all available facts and information to determine outcome. Reviews outcome/decisions with the line manager or a more senior member of the team
Works with the Case Manager Cluster Lead in defining and negotiating appropriate and globally consistent disciplinary actions
Identify potential trends or pervasive concerns and recommend potential solutions with respect to the assigned scope
The candidate should possess in-depth understanding on HR fundamentals and has working knowledge on Employee Case Management, Local Labor law / Due Process
Good investigation and problem solving skills and able to evaluate medium to complex situations using multiple sources of information; has developed communication and diplomacy skills used in dealing with different levels of people in the organization
Demonstrated HR experience and competency in the areas of business acumen, data reporting and analysis, influencing, contracting, consulting, negotiating, organizational assessment
Experience in the facilitation of change systems, in organizational design and transition management
Candidate must possess at least a Bachelor's/College Degree in Human Resources/ Labor Relations or related field
Good to have- BS Law degree
At least 2-3 year(s) of working experience in Human Resources, preferably in a supervisory capacity
At least 1-2 years of working experience in BPO industry is nice to have
Applicants must be willing to work in UP Ayala / Eastwood / Cyberwest
Open to night shift work schedule
English: Fluent

Sample Management Supervisor Resume Examples & Samples

One year certificate or Associate’s degree (A. A.) or equivalent from two-year college or technical school
Five to seven years related experience and/or training
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization

Flock Management Supervisor Resume Examples & Samples

60% Dailey management of farm operations
15% Maintaining Safety and animal welfare Program
10% Employee Relations and Project coordination
High level of accuracy with attention to detail
Keen sense of priorities and relentless determination
Promotes an inclusive environment and seeks ways to integrate differences
Must be willing to work Holidays when needed
Must be able to work in a farm environment (dirt/dust/noise)
Valid driver’s license that meets the requirements of company policy
Experience in the field of turkey production

Sample Management Supervisor Resume Examples & Samples

3-4 years of related experience
Highly skilled in both written and verbal communication skills
Ability to independently organize and evaluate data
Ability to initiate and implement both self and staff development efforts independently

Case Management Supervisor Resume Examples & Samples

Report trends
Develop system-view recommendations
Implement appropriate actions to control trend
Create and conducts provider outreach initiatives
Ensure compliance with regulatory requirements
Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
Recommend alternatives if appropriate using your knowledge of clinical protocols
Identify members for specific case management and / or disease management activities
Monitor case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions
Current RN license in the states of CO and NM
Ability to be licensed in multiple states without restrictions
Prior supervisory experience
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems if 10Mx1M
Call center or triage experience
May substitute equivalent education and/or experience for degree
Previous experience in case management, utilization management, discharge planning and/or home health or rehab

Case Management Supervisor Resume Examples & Samples

Monitor, review and assign Health Plan referrals for Case Management
Manages time cards and vacation requests of team
Oversees overall team productivity, clinical supervision, clinical quality and other staff needs
Serves as immediate resource to ICM Clinicians to assist with problem-solving
Assists staff in the application of level of care criteria as it applies to the Plans and product lines
Leadership skills and supervisory experience, including the ability to develop team performance
Self-motivated, able to prioritize multiple issues, excellent organizational skills, ability to track multiple projects/tasks and follow through as needed
Able to work collaboratively with internal staff and external providers

Management Supervisor Resume Examples & Samples

Lead interface with social clients, creative teams, production, and consulting/interagency (media and PR) teams
Partner with Agency Brand lead to ensure consistent and complimentary communications
Possesses and demonstrates a thorough knowledge of the dynamics and workings of the client’s business and social media landscape
Collaborates with other depts. (analytics, marketing strategy, digital strategy, etc.) to create marketing communications plans
Participates in the presentation and selling through of creative ideas and tactics
Four to eight years agency experience required, in one or more disciplines, 1-2 years in social media account management

Leave Management Supervisor Resume Examples & Samples

Employee Leave Requests and Claim Adjudication
Employee Records Maintenance for accurate HR, Payroll and Benefits processing
Communication with employees and HR representatives
Manage Return to Work process, considering physician information, departmental restrictions and job physical requirements
Paid and Unpaid Time-Off Administration
Leave Administration – FMLA, STD, LTD, Bereavement, etc
Leave Policy Interpretation & Guidance
Maintain and develop staff through managing time and attendance, training and coaching individuals, and discipline
Manage team workload and conduct regular checks to ensure quality of service delivered in a timely manner
Serves as a point of contact for escalated issues
Manage individual performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations
Fosters a team environment to drive ownership of work and encourages team involvement and support around process improvement ideas
Coordinates team projects and drives for results through task delegation and follow up
Manages and monitors systems and data integrity
5-10 years prior experience in a call center or service center environment
1-3 years prior experience leading teams
Minimum 2 years of experience managing FMLA/STD claims, absence management or similar claims experience
Knowledge of Leave of Absence regulations and legislation, including FMLA
Superior Customer Service skills
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.). Kronos Absence Management (or an alternative absence management technology) experience preferred
Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)

Utilization Management Supervisor Resume Examples & Samples

1+ years of clinical experience in an ambulatory, hospital, or SNF setting
1+ years of lead, supervisory or management experience
1+ years of prior authorization / Utilization Management experience
Prior experience with Government Programs such as Medicare, Medicaid and MediCal
Interest or exposure to denial process

Case Management Supervisor Resume Examples & Samples

Education:Bachelors of Science in Nursing required
Experience:Minimum 2-4 years in Acute Case Management Clinical/professional expertise in social work, utilization management, discharge planning, and care coordination
Licensure/Certification/Registration:Current Tennessee or Compact state RN licensure required
Equipment:Standard Office Equipment
Skills:Interpersonal skills are required to act as a liaison among all members of the healthcare team. Effective communication and interpersonal skills. Problem-solving and decision-making skills, ability to appropriately identify and resolve issues within specified timeframes. Ability to plan, organize and direct the activities of others

Master Data Management Supervisor Resume Examples & Samples

Lead integration of MDM into the Asia Hub
Ensure that Master Data Management key performance indicators (KPIs) are attained. KPIs include
High school degree required. Bachelor’s degree in Finance, Accounting, or other Business degree preferred
At least 5 years of business experience in a multinational company required. At least two years of supervisory experience strongly preferred
Strong working knowledge of large ERP systems such as Oracle
Must have demonstrated the ability to work independently
Experience in high volume transactional environment

Land Management Supervisor Resume Examples & Samples

Lead negotiation process surrounding consent and compound expansion efforts
Implement processes and communication channels that proactively and efficiently address internal and external needs related to land management efforts
Develop and implement pricing and negotiation strategies to ensure appropriate completion of relevant consent and compound expansions
Prepare qualitative and quantitative analyses of site specific matters, recommend action and facilitate the resolution of such issues
Oversee team of Project Managers to effectively manage all open projects
Establish workflow for decision making process related to Land Management activities
Collaborate with members of the Land Management, Operations, Sales and Legal departments to determine appropriate actions
Establish quarterly financial and strategic targets, define procedures and develop a systematic and productive process to track efficiency, accuracy and other key metrics
Supervise and manage the performance of Project Managers
Create strong collaborative team environment
Recruit, develop and retain staff, partnering with Senior Management, Recruiting and Human Resources. This includes on-boarding and orientation for new hires
Provide disciplined performance management for team
Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Excellent planning skills; ability to effectively manage priorities to meet requirements and deadlines in a dynamic and fast paced environment
Strong working knowledge of the wireless tower industry, land management and related legal matters
Excellent financial analysis skills, including advanced experience with Excel and Access
Demonstrated ability to design and manage complex projects from inception to execution
Strong leadership and relationship-development skills resulting in long-term, collaborative working relationships
Strong organization, planning and project management skills
Good strategic and problem solving skills; able to effectively influence decision making in key negotiations
Bachelor’s degree required; concentration in Finance or Business Administration strongly preferred
Between 3–6 years of experience in finance or real estate industries required
Strong computer skills, including Microsoft Office suite and especially Microsoft Excel, required
Experience with Sales Force CRM strongly preferred
Track record of effectively working with cross-functional teams required
Six Sigma or other process improvement certification(s) preferred

Workforce Management Supervisor Resume Examples & Samples

Supervises the activities of workforce management processes within a call or help desk environment
Conceptualize, design, develop, implement and maintain standard operating procedures for productivity and performance improvements against program specific key performance indicators
Direct the analysis of available data to ensure a consistent balance across different queues / lines of business
Lead team members, foster their professional growth and promote teamwork and cooperation
Research and develop best practices for managing multi-site environments
Partner with program leaders and direct client relationships
Develop staff to ensure consistent monitoring and management of a multitude of call center performance metrics through internal and external platforms (ensuring timely and efficient communication with the programs to manage allocation settings, queue settings, staff availability overflows targets, etc.)
Manage labor utilization during periods of short staffing or over staffing
Set performance measures for all Command Center analysts keyed to process and program performance
5-8 years of related experience managing a Workforce Management Command Center environment

Case Management Supervisor Resume Examples & Samples

Provide administrative guidance and supervision to the Case Managers under the direction of the Program Manager
Monitors utilization of resources to provide cost effective care
Functions as a Case Manager when required

Workforce Management Supervisor Resume Examples & Samples

Authority to make last minute scheduling changes and approve time-off requests outside of guidelines
Specialist Workforce Mgmt
High School Diploma or equivalent combination of education, training, and experience

Workforce Management Supervisor Resume Examples & Samples

Previous Supervisory experience, 1-2 years with proven coaching/mentoring abilities
Previous insight into a multi site and technically advanced call center
Excellent time management skills, ability to manage multiple projects simultaneously and work in a fast-paced environment
Strong change management and interpersonal skills, with ability to adapt well to a quickly changing environment
Strong business, operational, and procedural knowledge of a call center
Self Motivated, ability to question current workflow processes and drive solutions to enhance the business
Ability to support medium to complex projects
Solid project management skills
Proven leader amongst their peers
Highly collaborative individual with ability to influence others and build strong professional relationships
Demonstrated organizational and effective planning skills
Advanced knowledge of Workforce Management principle and disciplines, 3-5 years of experience. Including Workforce Management Scheduling/Planning experience
Strong analytical skills with the ability to evaluate complex data and prioritize based on level of impact
Aptitude for strategic planning and seeing the big picture
Strong knowledge of MS Office Suite, specifically MS Access and MS Excel, Power Point
Excellent knowledge of Avaya CMS, including Best Services Routing, vector/VDN flows and reports

Product Management, Supervisor Resume Examples & Samples

6+ years of working experience in the financial industry
Minimum of 3 years in software product management or as a senior software business analyst
Must have at least 1 year of people management experience
Must have at least 1 year of project management experience
Banking or Credit Union experience is preferred
Bachelor’s or advanced degree preferred
Successful track record in product development and adoption
Good knowledge of software development lifecycle
Good leadership, organizational, decision-making, and analytical skills
Able to develop Product and Feature Strategies into a rolling 3-5 year plan
Able to define system and functional requirements
Able to meet aggressive deadlines and handle multiple, demanding products
Able to participate in and facilitate group meetings
Determines customers' needs and desires by doing the research needed to obtain product ideas and features to solve business problems
Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
Assesses market competition by comparing the company's product to competitors' products
Provides source data for product line communications by defining product marketing artifacts
Assesses product market data by calling on customers
Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests
Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses
Introduces and markets new products by developing time-integrated plans with marketing and sales
Maintains business staff by recruiting, selecting, orienting, and training employees
Maintains business staff job results by counseling employees; planning and monitoring job results
Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies
Presents product ideas to focus groups and demonstrates completed products to client prospects in both a personal setting and conference settings
Monitors the development of business plans, managing lifecycles, and product positioning in the marketplace
Reduces broad concepts and business strategies into structured product marketing plans
Manages third party relationships that directly impact product line(s). Closely monitors the terms and conditions of the third party agreements to ensure JHA remains in compliance with royalty reporting efforts and termination clauses
Establishes pricing strategies
Interacts with engineering, manufacturing and sales to enhance existing product(s) or product line(s)
Leads new product definition and business plans with joint departments
Oversees product release activities to ensure successful release, including but not limited to: product readiness, price book updates, release notes, customer correspondence, beta completion/success and Operations department readiness

Materials Management Supervisor Resume Examples & Samples

Displays ownership of all Shipping, Receiving and Material responsibilities and directs staff and day-to-day activities to support the material management and warehousing organization, interacting regularly with every department in the organization
Hires, trains, motivates, leads, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department as appropriate
Informs personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results
Assists with writing and implementing all policies and training for the department to support the company quality system and safety policies
Manages all incoming receipts, including initiating the material release process and working closely with QA related to material release
Supports Vendor Managed Inventories (VMI)
Performs inventory control through a computerized system, including receipts, inventory transactions, cycle counts, including managing all finished goods inventory
Leads/participates in ongoing departmental communication regarding materials needs to coordinate timely internal delivery
Displays ownership of work order management, including puling materials, maintaining a report on work order status and work order closure
Manages all Preventative Maintenance for the department
Conducts timely scheduling of domestic and international shipments to support customer due dates
Actively organizes and/or participates in team meetings
Bachelor's Degree or Associate’s Degree in related field
8 years’ related experience, including demonstrated career progression and leadership

Campaign Management Supervisor Resume Examples & Samples

Lead the day-to-day management of the team helping balance workloads, onboard new hires, and mentor the team to deliver Raving Fan service across all accounts
Maintain responsibility for the internal workflow of campaigns post-sale, from quality assurance all the way through to launch, and everything in between
Provide the regional teams with tactical support and help to quickly see issues through to a resolution
Proactively identify gaps in trafficking, launch, and troubleshooting processes within the region, and suggest, implement, and train on any needed adjustments
Oversee all campaign management activities for larger, more complex accounts, taking ownership when necessary
Functional expertise across all levels of digital campaign management with high degree of quality assurance
Support training initiatives for Sales and the MSO team related to process, best practices, and capabilities
Partner with the Associate Director of Ad Ops and/or the regional MSO VP to contribute to training materials and educational opportunities for Campaign Management staff within the region; ensure that materials are current and meet the needs of staff, while leading regular educational sessions for teams
Conduct regular 1:1 meetings with assigned team, provide actionable feedback, in partnership with the Associate Directors that fosters career growth & motivation, addressing personnel conflicts and performance issues confidently, and in a timely manner
Develop onboarding and training materials
Lead client and team meetings, including but not limited to process trainings and best practice discussions
Stay on top of industry trends, best practices, and ad serving capabilities

SVP, Management Supervisor Resume Examples & Samples

Co-lead a new agency team with focus on healthcare market access
Contribute to the strategic evolution of brand in partnership with client
Requires strong strategic skills and ability to work across multiple agency partners and a general understanding of the healthcare payer
Manage full account team. Be seen as a resource. Manage without micromanaging
Ensure all tactical recommendations are in line with market strategy
Have full category and brand knowledge. Be able to impart the knowledge to junior account team members
Own brand objectives and strategies. Apply these strategies to the creative and tactical work as it applies to the payer influencers
Master the entire financial process—from estimating to billing, to reconciliation, to SOW, and staffing plan
Work effectively with all departments in order to facilitate project completion
Display leadership qualities both internally and externally
Participate in new business pitches as a valued member of the leadership team
Significant background in pharmaceutical advertising account management and/or working product management, preferably 5 years of healthcare experience
Payer market/marketing experience is highly desirable
Energetic team player with strong managerial and leadership skills
Have a strong desire to drive strategic development, lead a collaborative team, and immerse yourself in a variety of new assignments related to market access
Excellent written and communication skills
Ability to supervise, train, and mentor team members

Workforce Management Supervisor Resume Examples & Samples

Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues
Work with NOC, Operations, and Remote Centers to manage and resolve downtime and telephony issues
Make adjustment to call and email allocations driven by the real-time trends and backlog management
Conduct real-time monitoring of agents through the Verint real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues
Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of Verint
During low call volume allocate resources to alternative tasks
Communicate with remote centers to input all callout data into Verint in a timely fashion to ensure intraday in Verint is kept up to date for analysts and management team
Execute reporting packages for agents, teams, and programs to provide analysis of areas of opportunity, AHT, ACW, QA, Schedule Adherence, SVL stats for previous day, WTD, and MTD
Send out regular performance updates including interval and intraday SVLs, % to forecast, ASA, and callouts
Experience of working in large multi-skilled call center environments
Use of WFM tools to produce call forecasting information
Flexible thinker who is able to quickly adapt to changes in arrival volumes and patterns
Load balancing and blending of call center resource across product lines and call centers
Analytical and logical thinker with the ability to apply creative solutions to resource constraints
Demonstrable commercial focus and business acumen in recommendations and decision making
Excellent MS office application knowledge including Excel & Access
Stakeholder management
Detailed understanding of resource planning processes
Excellent Communicator, both written and oral, with the ability to communicate clearly and persuasively at all levels
Excellent organizational skills, with the ability to collate and analyst data and deliver this to achieve maximum results
Able to innovate and provide realistic solutions
Flexible in working hours to meet the needs of the business
The ability to promote the introduction of new ideas by continuous improvement initiatives
Self-motivated, enthusiastic, professional individual
Flexible and open to change and new information; adapts behavior and work methods accordingly

Workforce Management Supervisor Resume Examples & Samples

At least 6 years of job related experience that included acting in a lead or coaching role, or equivalent education and experience
Working knowledge of effective reporting techniques and experience using Excel or a similar spreadsheet application
Work varied shifts including weekends and holidays

Production Management Supervisor Resume Examples & Samples

Responsible for the daily scheduling of the work force to insure proper staffing
Directs the day-to-day activities of the production operation
Must achieve safety, quality, and productivity metrics/goal
Responsible for 5S company standards and safety programs
Completes detailed accurate performance evaluations of all direct reports
Maintains general responsibility for disciplinary process in the area of counseling, oral and written warnings; insures a productive work climate in the production operation
Work on special projects as defined per business for each area of operation
Coordinates and supervises the daily production activities
Has in-depth knowledge of work processes and tools within own area
Applies expertise to solve standard and non-standard problems within own area
Aligns individual goals for self and others with work area/functional goals
Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
Perform to company standard 5’s program
Perform other duties within the scope of job assignment as assigned by the Supervisor and or lead
Perform duties in compliance with all safety rules and regulations required by the Company, Local, and State and Federal provisions
Demonstrate success in managing people and leading a team
A minimum of 4+ years related experience required
Supervisory/management experience
Proficient computer experience in using AS400
Office environment – sitting, standing, stooping continuously
Must be able to lift up to 40lb

Materials Management Supervisor Resume Examples & Samples

Must have leadership and management qualities consistent with organizational goals and company policy
Requires organizational and planning skills
Must keep accurate and factual records
Able to encourage and facilitate employee group / individual problem solving
BA, BS or equivalent experience

Key Account Management Supervisor Resume Examples & Samples

Observing key metrics closely, manages Key Account Management operation in coordination with the service provider
Conducts study for GittiGidiyor to keep the satisfaction of key sellers and customer experiences at the upmost level, produces projects and implements them
Arranges budget for the Key Account Management operation, monitors and manages it
Operates invoicing and reconciliation procedures with outsourced service providers
Makes monthly, quarterly and annual growth estimates. Arranges required planning within this light and reports target-realized comparisons to the director of the department
Works closely with outsourced service providers and audits the processes by frequently visiting the operation’s location
Holds daily and weekly coordination meetings with outsourced service provider, and reports output of the meeting to the director of the department
Organizes monthly, quarterly, semi-annual and annual review meetings in coordination with outsourced service provider with the participation of manager of the unit and director of the department. Reports output of the meetings and follows-up the work
Ensures close relations with entire functions of the company primarily with technology, commerce and marketing departments, develops projects accompanied by mutual studies, and coordinates with the related departments in line with the targets of the company

Category Management Supervisor Resume Examples & Samples

Minimum 2-year experience in FMCG company (Sales, Marketing, Trade Marketing)
Experience in Category Management is highly preferred
Good presentation skills and ability to sell ideas
Ambition, drive for independence and leadership
Excellent communication and organization skills to manage multiple tasks
Ability to learn on the fly
Very good command of English and Polish
Knowledge of MS Office (Excel, Power Point, Word)
Familiarity with market data and tools (Nielsen, Spacemen, Dunnhumby) would be an advantage
University degree

Customer Account Management Supervisor Resume Examples & Samples

Minimum of three (3) years combined team lead/supervisor experience
Customer Service Systems knowledge (COMS, CSMS)
Ability to engage and influence others
Ability to coach and develop others
Ability to lead and work with cross-functional teams and across multiple functions and disciplines
Results-oriented with strong process and execution skills

Water Management Supervisor Resume Examples & Samples

Develops and assists with infrastructure improvement plans and budgets annually to ensure adequate supply
Manages use and maintenance of water supply infrastructure, including cost control
Tracks water use and provides accurate data to facilitate water payments, accounting accruals, etc
Manages permitting and coordinates design work for water supply infrastructure
Develops and maintains procedures for water well drilling, frac pond inspection and water sampling
Provides forward projections for water supply costs and manages frac water profit center to a neutral cost

Management Supervisor Resume Examples & Samples

Overall management of communication/marketing programs and coordination of agency services
Management of profitability on programs
Ensuring that communication programs are in line with overall brand direction and strategies
Ensure that communication programs are executed in accordance with client needs and wants
Acts as liaison between support functions and the client
Monitor work of account management team and provide appropriate direction
Communicates all major activities and plans to appropriate agency management and account group numbers
Development of client presentations
Works with account team to create an environment where account staff and support groups working on their line of businesses feel challenged, valued, and feel that they are dealt with in a fair and consistent manner
Demonstrated knowledge of diversity of marketing and communication disciplines including advertising, direct marketing, promotion, events, interactive and database management/marketing
Demonstrated project management and people management skills
Excellent evaluator of marketing and communication solutions
Effective oral presenter
Clear, concise business writer
Minimum of eight years experience in marketing and/or advertising or related field
Strong understanding of media, especially digital and their local market

Asset Management Supervisor Resume Examples & Samples

Responsible for monitoring & requisitioning of the ff. stocks on time
Inks and Toners
Cleaning materials and Housekeeping supplies
Maincon and Pantry supplies
IT Equipment (Except Desktops, Laptops and Phones)
Office Supplies - Tocompile all requests from the Departments
Must coordinate with sectional POC's for the buffer level of their stocks
Process RI (Receiving & Inspection)
Participate in the Cycle count and wall to wall inventory
Issuance of all accountability forms
Responsible for proper tagging/barcode scanning of all the company assets
Performs routine clerical duties, including answering telephones, and assisting customers

Hospitality Management Supervisor Resume Examples & Samples

Maintains a working knowledge of current social media operations and provide feedback to improve business and company social media presence
Communicates corporate, department, and team issues monthly so the team is fully aware of vision, goals, company changes, current procedures, and service levels
Supports company best practices in relation to our brand values
Uses department systems and monitors social media site as directed by management
Develops, motivates, and generates a positive and accountable customer service media team through side by side coaching, monitoring communication, observations, and providing constructive feedback and praise
Monitors the operation to ensure service levels and response rates are achieved
Uses team resources effectively and efficiently
Ensures every issue is processed timely and effectively
Organizes and issues weekly and monthly shift schedules to cover team responsibilities
Completes monthly and annual performance reviews with each team member. Prepares meeting notes, maintains and copies, and provides to team members
Conducts regular weekly team meetings. Additional team briefings may be appropriate. Maintains meeting notes
Identifies training and development needs of team members and department
Develops and mentors team members to be able to process all responsibilities and current issues timely and efficiently
Takes ownership of individual issues from inception to resolution, irrespective of content, by all communication methods
Analyzes daily, weekly, monthly and annual performance statistics of team to identify the service levels achieved and how improvements can be made and maintained
Creates and produces relevant data and reports to present to management team on department activities. Identities additional reporting requirements in order to support business changes and provide an overview of operations
Monitors social media sites, as directed, including after hours and weekends
Recognizes acceptable versus unacceptable submissions
Administers and processes ad hoc member benefits and associated tasks
Ensures all relevant entries are recorded on company databases daily and report on statistics
Handles escalated issues immediately to ensure they are proactively addressed and resolved
Assists and supports the day to day department activities
Researches all areas of company operations to ensure all team members are able to respond to member queries
Adheres to Company standards and maintains compliance with all policies and procedures
A minimum of two (2) years of experience in the hospitality management and/or customer service field required
A minimum of one (1) year of supervisory experience in the hospitality management and/or customer service field required
Bi-lingual and translation skills in both written and oral forms
Ability to understand business logic, corporate structure, and branding objectives
Ability to interpret and create policies, procedures and manuals

Leave Management Supervisor Resume Examples & Samples

Employee Leave Requests and Claims
Work with Short Term Disability vendors to plan, administer, claim submissions
6+ years of Leave Management experience

Chenical Management Supervisor Resume Examples & Samples

Support the identification and prioritization of annual cost savings projects to meet PPG profitability objectives and customer cost savings
Assist in training of new coordinators and material handlers that are an integral part of the Chemical management program
Manage coordinators, stockers, labelers, that are supporting customers

Dimensional Management Supervisor Resume Examples & Samples

Lead the organization to utilize and achieve the benefits of Dimensional Management
Manage and execute team priorities in coordination with division goals
Promote proper Geometric Dimensioning and Tolerancing requirements per the American Society of Mechanical Engineers (ASME) Y14.5M standard
Present and deliver findings throughout the organization (engineering and management)
4+ years of engineering experience with thorough understanding of Dimensional Management, preferably in the automotive and/or trucking industry
Experience desired in measurement systems analysis, Statistical Process Control, Advanced Product Quality Planning (APQP), and Production Part Approval Process (PPAP)
Teaching/coaching experience with a technical topic desired

Workforce Management Supervisor Resume Examples & Samples

Daily management of work process within the Workforce Management Scheduling and RTA team
Ensuring team adheres to current policy and procedure through use of tools and best practices
Engages team in weekly meetings and individual one on ones
Conducts weekly touchbases with team members
Works with analysts to interpret long term forecast
Ensures teams meet or exceed SLA's in tickets, schedule changes and email
Mentors and develops team and provides direct leadership
Strives for associate first attitude within business need
In concert with WFM Manager works to build partnerships with all aspects of business
Works with RTA to ensure communication of CCC impactful events occurs timely
In advance, identifies areas of concern in daily and weekly volume plan and reports to WFM Manager
Identify areas of need and opportunity within team and business
Must have care (call) center direct Workforce Management experience to include forecasting, scheduling and real time management
Bachelor's degree in business-related field or equivalent experience, plus 4-6 years call center/service experience, including 1-2 years with lead or supervisory responsibility strongly preferred
Knowledge of workforce management software (WFO, eWFM, IEX, Blue Pumpkin, etc.) required
Strong Excel and Word skills required
Good communication skills, both verbal and written required

Land Management Supervisor Resume Examples & Samples

Provide effective and efficient delivery of the Grounds Maintenance Service and ensure that it is aligned with the Broadspectrum Vision, Values and Contract specific business plan
Effectively supervise the Grounds staff and relevant subcontractors
Manage Grounds staff to ensure all facilities are prepared to best horticultural practices
Develop an effective work schedule
Complete administration tasks arising from the Grounds service delivery
Assist in the development and implementation of Land Management Plan and key Land Management activities
Oversee delivery of equipment maintenance program
Commitment to following HSE and Quality Assurance procedures, audits, checklists and registers
Trade qualification in Horticulture or equivalent experience
Valid Australian Driving Licence essential, Medium Ridged Licence would be desirable
Chainsaw Certificate desirable
Agvet Chemical Users Course (or state equivalent)
First Aid Level 2 is desirable
Good working knowledge of turf, horticulture, arboriculture, irrigation operations or relevant experience
Well-developed computer, word processing and technical knowledge in MS Word, Excel and Power point
High level of communication and stakeholder management skills

Operations Management Supervisor Resume Examples & Samples

Direct and manage warehouse associates to achieve timely distribution and receipt of product and motivate employees to ensure that predetermined productivity and quality standards are achieved
Monitor productivity, adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality
Recommend and implement programs, policies, and strategies to increase production and efficient space utilization
Adhere to budget requirements and works toward obtaining objectives and division goals
Prepares ad hoc reports as necessary
Insures that accurate attendance/PTO records and scheduling are maintained
Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities; primary facility contact for QRA compliance and initiatives
High school diploma or GED required; Bachelor’s degree preferred
1-2 years related experience
Ability to relocate for future growth, preferred
Working knowledge of Six Sigma process improvement preferred
Medical product experience beneficial
Coordinates and supervises the daily activities of operations, or business support staff

Data Management Supervisor Resume Examples & Samples

Manage day-to-day activities within the Data Management Team including creating assignments and managing the work load and on call schedule
Training, coaching, and performance reviews for all team members
Ensures all employees adhere to the company and departmental policies and standard operating procedures
Performs Quality Analysis and gathers productivity data for department to ensure metrics are maintained
Performs timely entry and validation of data accuracy into the respective operating system tables to prevent erroneous or duplicate data in the company’s data tables
Performs editing of the existing data either as a result of a request from the field locations or as a result of performing data quality assurance procedures
Participates in planning, organizing, and testing new system designs as needed
Assists in providing on call support 24/7 specifically to respond to new requests from the business
Collaborates with the sales operations team to address issues

Workforce Management Supervisor Resume Examples & Samples

Supervise the performance of an assigned workforce management team
1-2 years Workforce Management (Supervisor) call center experience
One year of analytical and reporting experience required
Must be able to type 35 WPM
Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management
Able to work independently as well as with a team and take initiative, with minimal supervision
Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required
Excellent communication skills; both written and verbal
Excellent developmental and motivational skills required
Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics
Must demonstrate an upbeat and positive disposition
Must be a highly motivated, proactive individual and independent thinker
Must be able to handle multiple tasks in a high volume, fast paced environment
Knowledge of Verint or other WFM scheduling software
Previous Management experience
Keen understanding/development with process and procedure

Service Account Management Supervisor Resume Examples & Samples

Supervises a team of social media specialists and customer support representatives
Enforces company policy and helps others adapt to change
Ensures performance metrics are met, such as Quality, Schedule Adherence, Service Levels, Customer Satisfaction, and other performance metrics
Reviews and addresses team attendance daily / weekly / monthly
Provides coaching and feedback to team members, including the development of formal corrective action plans
Creates individual development plans and conducts annual performance reviews for team members
Works collaboratively with other internal organizations to ensure key messaging is consistent with brand campaign strategy and relevant in social media platforms
Expands the company's social presence into up-and-coming platforms
Prepares, analyzes, and manages operation through statistical analysis of activity
Plans, develops, and administers customer service programs in adherence with national and system customer service objectives
Establishes metrics oriented social media operation to measure the impact of these tools on customer engagement efforts and opportunities
Tracks effectiveness of individual posts and tweets along with influencer monitoring and engagement
Engages with customers in real-time on social platforms to provide superior customer service
Implements company policy, procedures, standards, and goals
Works with the communications team and other parts of the company to produce public talking points around an event
The public content will be posted on social media properties with the aim of engaging our audience
Leads root cause analysis on issues to support organizational change
Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
Ensures proper scheduling for 24 / 7 real-time customer support operations across social media platforms for tens-of-thousands of monthly interactions with the company's customers
Focused on engaging with customers on platforms where they are most active
High School Diploma or GED
1+ years of supervisor or team lead experience
2+ years of customer service experience analyzing and solving customer problems
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work given schedule across 24 / 7 business hours (shifts will be 1st and 2nd between the hours of 6:00 am and 10:00 pm CST)
5+ years of customer service experience
Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences
Ability to overcome objections and persuade customers to take actions / change behavior
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the customer
Good judgement and discretion when dealing with sensitive and private topics

Account Management Supervisor Resume Examples & Samples

Position based in Monterrey, Nuevo Leon. It is mandatory to live in Monterrey
Experience in healthcare industry
Experience working and having relationship with private hospitals in Monterrey. (Christus Muguersa, Tec de Monterrey, among others)
Previous sales leadership experience or consultative selling experience in medical device or healthcare administration
Strong Strategic and Business Acumen skills. Understanding of P&Land customer financial statements
Communications Skills: strong written, verbal and presentation skills. Outstanding negotiating skills
Proven ability to successfully execute a complex sales process and interact with the C-Suite
In depth knowledge of healthcare industry, environment and GPOs/IDNs
Experience in reading, analyzing and writing strategic plans and proposals with customers
High degree of flexibility and adaptability in a rapidly changing business/negotiation environment; ability to rapidly acclimate to change and embrace new business opportunities
Develop partnerships between corporate and field sales management to implement business plan strategies and contracts to achieve/exceed AOP goals
Lead execution of solutions in strategic accounts to address customer’s long term strategic imperatives and provide feedback to the internal organization on potential new solutions
Co-develop strategic or business plan that span Medtronic businesses, that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
Perform quarterly business reviews, in collaboration with the BU sales team and supporting areas
Develop the strategy and execution of contracts that leverage multiple businesses within the assigned account
Continuously updates knowledge of all aspects of hospital consulting: asking informed questions, uncovering client opportunities, understanding project specifications, understanding and managing pricing strategies, using technology to expand reach and coverage
Retain and develop relationships with external customers including C-Suite executives and departmental heads (i.e. CEO, CFO, CDE Managers, Medical Directors, etc.) to build organizational partnerships
Partner with appropriate internal stakeholders in system-wide related discussions to grow Medtronic revenue, drive penetration, and increase overall market share in specific corporate strategic accounts
Serve as a corporate liaison to enhance value to key strategic partners and to capitalize on sales and marketing resources
Lead, negotiate and implement innovative ideas to support Medtronic strategies and coordinate activities to support access opportunities and challenges
Understand and address the needs of the different C-Suite executives, to tailor approach and value proposition
Provide deeper customer knowledge and enhance awareness of Medtronic products and services

Category Management Supervisor Resume Examples & Samples

Contribute to category and J&J growth
Develop shopper insights and translate them into Key Action Plans
Developing key insights for Customers and J&J's annual planning processes
Determine Business opportunities for J&J according to past performance data
Secure a winning exhibition for the category and for JJ Brands at POS
1Education level required: Bachelor degree, Marketing, LAE, Engineer, Finance, etc

Specimen Management Supervisor Resume Examples & Samples

MLT Certification preferred with 2-3 years of Lab and Supervisor Experience
Managing approximately 10-15 employees
Performing supervisory duties, including interviewing, selecting, and training new hires, reviewing & approving vacation requests, directing all phases of work, and providing feedback as appropriate
Performing quarterly evaluations and reviewing them with direct reports in a timely manner. Will ensure staff follows all policies and procedures as required, and will follow corrective action guidelines when necessary
Relating professionally with employees and clients at all times, motivating others, and demonstrating leadership at all times

Provider Schedule Management Supervisor Resume Examples & Samples

Supervises & directs the Provider Schedule Management Schedulers & Coordinators by: answering staff questions, resolving problems raised by Providers &/or Clinical Staff, monitoring work performance in collaboration w/ the Quality Coach to ensure customer satisfaction, interpreting individual performance, motivating staff to meet all standards
Ensures timely activation of provider schedules & updates are made in the appropriate systems (HC&AMT)
Makes sure that all standards&timelines are met
Manages the maintenance of the timekeeping functions & identification of problems in the system or w/ the Physician Timesheet process
Obtains advice on time requirements for court testimony, depositions,& other legal responsibilities & maintains documentation
Ensures that Call & rounding schedules are developed, adjusted, & distributed monthly to appropriate centers, physicians, page operators
Monitors equitable rotations are given & appropriate adjustments are made
Make sure all standards & timelines are met
Works w/ the Provider Schedule Management Operations Manager in the recruitment, hiring, training, discipline, counseling & evaluation of staff. When needed, works w/ Union Representatives, Shop Stewards to resolve contract issues; disciplinary action resolution; & resolution of employee grievances
Works w/ the Regional Access Analyst, Director Access Services & Provider Schedule Management Operations Manager to develop & interpret accurate & useful data as relates to Regional appointment access; uses data to establish individual, team & department performance standards to share w/ Physician& Health Plan leadership
Focuses on areas requiring improvement, training, retraining; areas of excellence to be emulated; methods, procedures & programs to increase internal satisfaction w/ KPMAS appointment access performance goals
Works w/ Facility Management Team, Area Medical Team, Service Chiefs, Ancillary Services Staff & the Provider Schedule Management Operations Manager to resolve provider concerns; develop plans & communications to reach resolutions
Completes other related duties as assigned
Primary location is Fair Oaks, Fairfax, VA with occasional travel to Garrett buildings, Silver Spring, MD*
Experience working in multi-disciplinary management team to analyze & problem solve issues related to provider scheduling & patient care access preferred
Prior supervisory & project management experience preferred
Computerized payroll experience preferred

Operations Management Supervisor Resume Examples & Samples

High School diploma or equivalency
Facets experience preferred
Data analysis experience preferred
1-4 years leading a team and/or operational process or equivalent demonstrated experience
Experience working with Medicare
Excellent Leadership skills with energetic, passionate personality
Subject matter expert in Medicare Advantage and Prescription Drug Plan Enrollments and Dis-enrollments preferred
Process Improvement skills
Able to manage multiple complex issues

Prior Authorization Ops Management Supervisor Resume Examples & Samples

Schedule technicians according to historical call/fax volumes as well as other business needs
Coordinate training and related activities within their operational unit
Assures quality customer service is provided by providing real time coaching and feedback
Clearly inform and track team members on attendance guidelines, production standards, quality standards, and providing quality customer service within their operational unit
Handle escalated calls and issues that are beyond the scope of the technician
Perform quarterly, and annual performance reviews in accordance with BSC requirements
Track system problems, resolves common operating problems and coordinates with operational staff on procedural and systems changes
Work closely with operational specialists to assist in development of training curriculum and quality standards
Work closely with operational specialists to create or update user processes and procedures with newly published guidelines and/or information
Provides phone/fax statistics and reports to various levels of leadership
Make decisions on a variety of matters consistent with goals and objectives of group
Consult and make recommendations to management on operational issues
Other duties, roles, and responsibilities as assigned
Ability to use computers and related software applications
Good business telephone skills and customer service skills
Excellent organizational/prioritization skills
Full understanding of applicable legislation/regulations to ensure team compliance
Interpret and apply policies and procedures within health care operations
Exhibits “can do” attitude and solution oriented approach to issues encountered
5 years of operational leadership or call center management preferred

Field Data Management Supervisor Resume Examples & Samples

Lead a team of personnel which currently consists of three employees and 4-5 contractors
Coordinate third party service providers on mixed team projects involving Operations & Measurement. This position coordinates a weekly technical meeting that can have upwards of twenty participants
Provide technical leadership for communications and data transmission related activities
Provide leadership and technical skills in support of the Digital Oil Field project. This position currently leads one of the work teams and is heavily involved in several other teams
Share technical knowledge and expertise with other resource plans, including sharing of team resources
Positively interact with office and field personnel in a manner that creates an atmosphere of creativity, cooperation and attention to the safety of all personnel, the environment and Company assets
Some travel to field locations in south Texas (Pleasanton/Kenedy/Gonzales area) will be required

Case Management Supervisor Resume Examples & Samples

Assure timely and accurate delivery of SNAP, Medicaid, Presumptive Medicaid, Oregon Health Plan, & State Plan Personal Care benefits to new and existing clients. Assure review for additional programs for which clients may be eligible for
Monitor and act on information regarding SNAP accuracy to assure attainment of local and state level accuracy goals
Monitor, direct, and assure compliance to eligibility rules within the Hillsboro offices pertaining to SNAP, Medicaid, Presumptive Medicaid, Oregon Health Plan, and State Plan Personal Care
Monitor, direct, and assure all Medicaid Long Term Clients have accurate current functional needs assessments
Monitor, direct, and assure Provider payments are prior authorized, computed correctly and are paid in a timely fashion
Identify and develop additional tools and techniques to enhance and improve upon program integrity for all programs assigned
Act as a liaison between central office and field staff for consumer, technical issues, and policy determination
Report and discuss findings and issues with District Manager
Apply applicable rules and laws to assure equal access to benefits and services for all
Receive and address consumer complaints and concerns, addressing each within DHS policy, guidelines and expectations
Identify community needs and cultivate resource development through development and maintenance of community partnerships
Assure Long Term Care services are provided in accordance to client determination and within the least cost/least restrictive environment
Participate in case staffing, assisting staff in making prudent case decisions
Consistently treat customers, stakeholders, partners, co-workers, and staff with dignity and respect
Monitor, assure and provide adequate training including, but not limited to all DHS/APD required training for each position
Meet with managers and staff on regular basis to provide direction, coaching, and review progress to expectations
Participate in state level workgroups
Review performance evaluations generated by assigned managers and provide feedback/coaching to assure timeliness and comprehensiveness
Provide regular feedback to subordinates in a constructive, supportive manor, strengths-based manner
Participate in Administrative Hearings on behalf of the Department when necessary
Meet regularly with workers and managers to communicate DHS/APD direction, goals, and issues, providing opportunity for feedback, issues and concerns
Create and maintain a work environment that is respectful and accepting of diversity
Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behaviors
Manage staff allocations, expenditures, office space and equipment in three field offices to assure even workload distribution and to meet customer service expectations
Highly effective organizational skills
Create and maintain a work environment that is respectful, facilitates the development of teams and is a professional model of leadership for staff
Experience developing specific goals and plans to prioritize, organize and accomplish work
Experience with seniors and people with disabilities
Good oral and written communication skills, problem solving skills, leadership skills, ability to prioritize multiple priorities on short timelines and data base skills
Identify complex problems and review related information to develop and evaluate options and implement solutions
Experience using various forms of technology and databases
Ability to lead a cross-agency workgroup and meet desired milestones and outcomes

Configuration Management Supervisor Resume Examples & Samples

Responsible for management of productive output from team’s day-to-day activities
Responsible for maintaining the skill levels and facilitating career growth opportunities of team personnel, including appropriate training and counseling
Maintain / update Change Management Plan and related SOPs
Help drive the continued expansion of PLM (Siemens Teamcenter) rollout and functionality, identifying areas of focus for improvement, migration of product data, and training of new team members
Participate in team Projects e.g. upgrades to CM tools, upgrades to IBM Rational Tools, updates in CM plans, updates in CM SOPs, etc…
Provide users with CM and Rational tools support, deliver user and team training as necessary
Participate in internal and external audits of CM processes?
Act as Change Management Subject Matter Expert (SME) for internal / external customers
Coordinate, manage and oversee Engineering change processes from inception to completion
Create and build product data e.g. Parts, Bills of Materials, Design / Engineering Documents, Software Documents, Project Documents, Quality Documents
Develop and document applications to meet user requirements
Code, test, and troubleshoot applications for as signed area utilizing the appropriate hardware, database, and programming technologies
Modify standard software and applications to meet specified functional requirements
Interface with engineers at multiple sites for requirements gathering, data mapping, testing and verification, user training, and communicating project status
Design, develop, migrate and deploy solutions f or data, requirements, software management and workflows using Teamcenter, IBM Rational, SharePoint and/or SQL Server, as needed
Enforce all aspects of Export Compliance Regulations
Operate in Product Lifecycle Management System to manage Product / Project information supporting configuration identification, controls, reports and audits
Any other task assigned by management
5+ years in document control positions
5+ years in management, supervisory or lead role
2+ years of experience in system administration, including server application installations, configuration, and maintenance
Have knowledge of Configuration Control Principles
Proficient in CM Tools, PLM, usage and administration
Know ledge of scripting, application install, configuration and support
Knowledge of license management and reporting
Knowledge of principles of developing maintainable code as well as asses sing time needed to accomplish different programming tasks
Working knowledge of LDAP and AD
Knowledge of business process analysis, with a focus on Systems/Software Development Lifecycle
Knowledge of high-level document, requirements, software source control and configuration management tools
Proficient in both UNIX and Windows programming environments
Ability to think on feet
Strong problem solving and decision making skills
Self- driven and self- directed with a great attitude
Strong interest in efficiency and continuous improvement
Proven leadership ability, including demonstrated ability to consult with functional leaders, systems analysts and administrators
Documentation writing skills for technical and non – technical audiences
Development process knowledge and experience
Perl and Shell scripting experience
Knowledge of run time in support of mission critic al systems and tuning of P LM Team center, IBM Rational (DOORS, Change/Synergy), SharePoint and 3rd party tools
SharePoint programming experience
Experience with Oracle, MySQL, MSSQL database platforms
Experience with Teamcenter Unified API customizations - ITK, Extensions, User Exits, and Workflow Handlers etc
ERP/MRP integrations like Oracle Manufacturing, T4O ( Teamcenter for Oracle), T4S ( Team center for SAP) from TESIS, CAD integrations, Teamcenter Manufacturing, export/import data using P L MXML, exposure to Office integration etc
Teamcenter Customization skills in Rich Client customization. Thin Client customization is a plus. Active Work space (AWC) and active Workspace Client (AWC) configuration
SOA expertise (including governance) to assist with Gateway partner implementations, SOA service and customization experience
Deep understanding of structured documents specifically XML; Strong knowledge in best practice design, implementation, and support of P M, SharePoint, Software
Source Control, Requirements Management and SQL Server, Linux (Red Hat preferable) and Windows, JAVA, J2S E, C/C++, X M L/DTD/XSL, NET SQL
LI-PB1

Production Management Supervisor Resume Examples & Samples

Under the direction of the Production Manager, responsible for an efficient work management process from receipt to closure. Supervises Production Control Clerks, mentors and trains to improve performance where needed
Ensures key reports are completed including labor reconciliation, contract required reports, and internal management. Identifies report improvements for IT lead and Business Manager
Ensures work order data is updated by Production Control Clerks between Skookum Maximo, NAVFAC Maximo, and DMLSS. Other, more static, data is managed by EAM Data Supervisor
Improves asset and work information by leveraging shops and Skookum Maximo – examples include warranty information, improved Job Plans and PMs, and equipment inspection and tags. Ensures specified data is entered into client maintenance systems
Coordinates production effort with Logistics, Safety and QC Managers. Maintains and improves core work management processes
Ensures company rules and policies are followed. Initiates disciplinary action when necessary
Coaches, mentors, and resolves employee concerns in a respectful and mutually beneficial manner
Monitors employee interactions and conduct, documenting misconduct on designated Skookum forms
Assigns and organizes workloads
Monitors employees to ensure efficient use of time, performance, and understanding of work tasks
Monitors timesheets for proper time keeping. Records daily personnel attendance and tracks employee absences, tardiness, etc
Maintains a neat appearance and conducts oneself in a professional manner
Must be proficient in Microsoft Office including Outlook, Word, and Excel, and Maximo
Conducts employee performance reviews and implements motivational strategies, such as employee recognition
Minimum 5 years’ experience in Data Management
Previous experience in construction task order management
Should be able to demonstrate excellent communication and conflict resolution skills
Proficient in Microsoft Word, Excel, and Outlook

Direct Hire Case Management Supervisor Resume Examples & Samples

Assure compliance with established referral, pre-certification and authorization policies, procedures and processes by related Medical Services staff
Facilitate on-going communication between case management staff, utilization management staff and contracted providers
Coordinate and communicate medical service functions with other departmental functions
Act as medical resource for appeals function
Assist Medical Services staff with computer systems issues related to case management
Compile and review multiple reports for statistical and financial tracking purposes to identify case management trends and assist in financial forecasting
Current/active RN FL License
Working knowledge of a specialized or technical field such as clinical nursing, case and/or utilization management. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects

Provider Management Supervisor Resume Examples & Samples

Create / maintain training materials for review staff
Conduct initial and ongoing training / education of review staff
Serve as a resource for review teams
Clearly communicate visit requirements to staff
Supervise staff who perform compliance reviews
Address provider issues
Assures reviews comply with contract timelines
Complete (QA) Quality Assurance of reviews (high profile and random sample)
Summarize onsite visit compliance findings for Medicaid
Assist in determining trends in non-compliance and inadequate business processes
Assist in data analysis and reporting
Make appropriate and timely recommendations to project management
Create / maintain education materials for providers
Assist with the coordination / implementation of provider training
Testify in 119 provider termination hearings
Assist with or complete other duties as assigned
Ability to work with and relate to staff and demonstrate active listening skills
Ability to think critically, incorporating multiple factors into larger concepts
Display professionalism and respect for cultural differences
Process oriented and results-driven work strategy
Ability to foster teamwork with all levels of management and staff
Proper etiquette including customer relation techniques, superior verbal and communications skills
Excellent decision making, accuracy and attention to detail
Detail oriented and quick learner
Bachelor's degree in any field
Three+ years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
O One year of the experience must have included provider monitoring, Medicaid or third party payer provider billing, or provider training
O One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly-funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations
Auditing experience a plus
Public sector experience a plus

Investigations Case Management Supervisor Resume Examples & Samples

Approve/accept ORF (Incident Occurrence Forms)
Identify immediate protection from harm action was taken to ensure the health and welfare of the individual or take appropriate action
Assures investigations comply with contract timelines
Identify investigatory opportunities for conflict of interest and report such conflicts to the Bureau of Long Term Care Services and Supports (BLTCSS) proper referral made to investigatory entity
Assure proper referrals made to external investigatory entities as required
Approve/deny case management prevention plan
Monitors and refers Alerts to BLTCC as required and within contract timelines
Complete (QA) Quality Assurance review of investigations (high profile and random sample)
Serve as a resource for investigator teams
Training/ teaching/ collaboration/oversight of investigator team
Approve comprehensive written summary of investigations
Assure compliance and cooperation with investigations led by law enforcement, and other agencies, or any approved investigatory entityAssist with investigations as needed, including but not limited to
Coordinate with law enforcement, county children’s services, adult protective units, county board of developmental disabilities, or any other entity as needed
Review all relevant documents, which may include, but are not limited to, the All Services Plans (ASP), Program Eligibility Assessment Too (PEAT)l, clinical notes, communication notes, coroner’s report, nurse’s notes, provider billing, medical reports, police or fire department reports, etc
Document investigative activities. The documentation must include discovery of all elements of the incident, including answering who, what where, when, and how the incident occurred
Conduct and document interviews with individuals who may have relevant information. For incidents involving abuse, neglect, exploitation or suspicious death, attempt to complete face-to-face (in person or via web technology) interviews to evaluate the credibility of the witnesses
At the conclusion of the investigation, make the appropriate referrals to other agencies or licensing boards
If it is not possible or relevant to the investigation to complete one of the investigation activities listed in this section, document the reason in the incident reporting system
Write an investigation summary report and develop a prevention plan at the conclusion of any investigation
Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
Strong decision making, accuracy and attention to detail
Experience in meeting deadlines and adhering to strict standards

Pest Management Supervisor Resume Examples & Samples

Inspects premises and identifies problems; determines, executes and participates in the control procedures; and assesses and evaluates the results in order to provide integrated pest management services to the University
Supervises, schedules, and assigns the work of the pest management staff
Interviews, hires, trains, evaluates, and disciplines employees
Designs, plans, develops, coordinates and implements pest management procedures for sensitive problem areas throughout the University and satellite stations
Maintains appropriate records and data in order to accomplish the objectives of the pest management program
Develops conferences, conducts seminars, acts as a guest lecturer and advises University departments and outside individuals and agencies in order to provide informational assistance
Prepares and compiles reports and results of pest management tasks; prepares and composes correspondence to University personnel, government agencies and individuals

Case Management Supervisor Resume Examples & Samples

Assigns cases to members of case management team based on caseload. Reviews treatment plans to ensure completeness
Facilitates case management department meetings, including developing an agenda, disseminating information, conducting training updates, etc
Maintains contact with all case managers to disseminate information related to policy, procedure and updates related to funders
Works with management team to design effective policies and procedures for case management. Ensures compliance with policies and procedures
Tracks all necessary data related to case management performance targets and timeliness of reports
Works closely with clinical director to develop and refine team meeting processes
Engages to develop and support quality improvement initiatives
Maintains an individual case load and performs all the duties of a case manager
Participates in rotational emergency coverage and crisis intervention support, as needed
Performs other related duties and activities as required
Directs and supervises assigned staff throughout the state including performance evaluations, scheduling, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee issues within position responsibilities
Bachelor’s Degree in Psychology, Social Work, Education or other Human Services field
Two to four years of experience in human services or case management

Materials Management Supervisor Resume Examples & Samples

Monitors quality of others work within group and mentors others regarding project or task requirements
Bachelor's Degree or Associate’s Degree with 8+ years’ related experience, including demonstrated career progression and leadership responsibilities
Leadership Requirements: Ability to work with and lead other groups to develop, qualify and transfer methods accordingly.; Ability to organize and prioritize work schedules of others, including integrating timelines and meeting milestones for successful project completion; Review and provide feedback on the completeness of documents written by junior staff; Demonstrated ability to lead by influence and drive results through others not under direct supervision
Experience operating, maintaining, and troubleshooting materials management equipment. including power industrial vehicles (PIV), pallet jackets, storage chambers, etc
Prior cGMP and Good Documentation Practices (GDP) experience highly preferred. Experience in an ISO regulated environment required
Ability to use Excel, Word, and other office systems
Ability to attend training and apply learning on routine operation, maintenance and theory or laboratory instrumentation, SOPs, and regulatory guidelines
Ability to peer review data to ensure data is well organized with complete documentation
Proficient in operation and troubleshooting of a wide variety of instrumentation and data systems
Ability to provide ideas, introduce new technology, and drive process improvements
Physical/Safety/Environmental Requirements: Frequent sitting, standing, walking, reading of written documents and use of computer monitor screen, reaching with hands and arms, talking, writing, listening; Occasional stooping, kneeling, crouching, bending, carrying, grasping; Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 50 pounds; Must comply with EHS responsibilities for the position; Working in a lab environment will require working with skin irritants, lung irritants, electrical equipment, sharp instruments, toxic materials, and hazardous waste. Safety procedures will be followed to minimize exposure, including clean room gowning; Working conditions will be Heating Ventilation and Air Conditioned controlled

Stacks Management Supervisor Resume Examples & Samples

18-36 months of experience in office / clerical work
Ability to perform highly detailed-oriented tasks and coordinate with appropriate personnel as required
Highly organized and able to handle multiple projects simultaneously
Strong initiative and ability to adapt quickly to changing demands
Demonstrated ability to establish effective working relationships with library and vendor staff
Ability to work with minimal supervision on daily tasks and complete work within deadlines
Ability to communicate effectively, orally and in writing
Proficient in Microsoft Excel, Microsoft Word, email, telephone skills

Profit Management Supervisor Resume Examples & Samples

Oversee the deviated billing process from data entry to collection
Monitor the Customer Performance Activity System (CPAS) to include entering agreement language, and providing reports and communicating financial impact as necessary
Manage Corporate earned income administration from data entry to monthly journal entries
Coordinate communication on Corporate Multi-Unit MDA’s
Assist with cost monitoring, product equities, frequencies etc. directly related to price management
Participate in the recruiting and training of subordinate associates
Responsible for performance management and development of direct reports
Bachelor’s degree in Business Administration, Statistics, Economics, or related quantitative background preferred
1 to 3 years contract administration experience and prior supervisory experience preferred
Must be able to read, write and speak English
Self-starter that is detail oriented
Strong data entry/typing skills required
Strong computer knowledge of Excel, Word and Outlook programs; MS Access experiences a plus
Ability to handle matters of a confidential nature

100

Licensed Case Management Supervisor Resume Examples & Samples

Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
Ability to work with people in such a manner as to build high morale and group commitment to goals and objective

101

Case Management Supervisor Resume Examples & Samples

Provides supervision and direction to case management staff including answering questions and resolving problems within the work unit
Creates a process for, and monitors, the assignment of caseloads to ensure appropriate supervision levels
Ensures that Case Managers perform intake, risk/need assessments, Pre-Sentence report investigations, maintains up-to-date monitoring of court requirements, and provides appropriate referrals to outside agencies
Reviews work performance (including PSR's as necessary), monitors accuracy and timeliness of case management activities, and conducts quality assurance audits
Participates in the interviewing and selection of staff within the work unit. Provides training, coaching, and on-going support for new and existing case managers
Conducts performance appraisals determining employees' achievement of performance standards/ expectations through direct observation, quality assurance reviews and agency statistical information
Schedules staff coverage to accommodate client services and workload needs by rearranging staff assignments where practical
Reviews and approves time & attendance, sick leave, vacation requests and other leave, while ensuring adequate coverage
Serves as a liaison/information source between the work unit, courts, other criminal justice agencies, treatment agencies, and the general public
Assists in the developing, writing, and implementation of internal policies, job descriptions, and guidelines in conjunction with Administration
Provides coverage in absence of Program Manager or other supervisory staff to assist in the smooth operation of the unit/division

102

Thermal Management Supervisor Resume Examples & Samples

Direct, coach and supervise the job responsibilities, scheduling and performance of Thermal Service representatives across Canada
Assign duties and ensure equitable distribution of workload assignments for Field, Administrative and Parts staff
Develop and set operational performance standards
Review jobs with Sales and consult with Sales Administration to provide quality oriented and timely service, start-up, and maintenance support
Set up, maintain and manage a quality service network through direct service personnel and service partners
Qualify, supervise and support designated Vertiv Canada Thermal management service partners
Provide technical support to customers and internal departments
Develop and maintain good relations with customers
Ensure adherence to all safety & accident reporting programs and policies
Manage the Thermal Parts department and its inventory
Implement programs to increase parts sales to contractors, service partners and end users
Develop & schedule technical training plans for associates within work group to meet customer needs
Conduct regular communication meetings with work group
Computer skills: (Microsoft Office, Internet, and Databases)

103

Trade Management Supervisor Resume Examples & Samples

People Management: The Supervisor must understand competencies required for successful job performance and use knowledge to coach and develop team members as well as to identify training needs. You will also energize and inspire the team – generating excitement, a sense of pride, and a drive to excel
Client Service: You will build and maintain relationships at all levels both within and outside the organization, and assess and provide solutions for requirements and risks of new business/products/services/asset classes as it relates to Trade Management
3 to 5 years of industry experience

104

Contractor Management Supervisor Resume Examples & Samples

Provide ongoing coaching and development to staff including, but not limited to training, quality monitoring, and performance management
Provide oversight to ensure Cost Authorization Specialists utilize all systems, tools, and reports to achieve average job cost targets
Ensure that all Cost Authorization Specialists are meeting statistical targets and provide action plans for those that fall below expectations
Coordinate resolution for all levels of escalated issues including those identified by customers, contractors, partners, management, CAT, and other sources
Make recommendations to management regarding the development of policies and procedures; identify and implement processing inefficiencies
Collaborate with Contractor Administration and Area Network Managers to report discrepancies and make enhancements to the contractor rate sheets
Act as a resource and provide leadership to the Cost Authorization team regarding residential repair terminology and techniques, as well as local codes, regulations, and labor and materials costs
Ensure policy terms and conditions (T&C’s) are interpreted and implemented properly within the Cost Authorization team
Build excellent customer and contractor relationships during every interaction
Manage the Work-in-Progress through the job life cycle as appropriate to meet targeted KPI’s
Collaborate with contractors and Area Network Managers to maintain contractor portal and increase the percentage of contractors using the portal to process jobs/invoices
Ensure cost authorization requests from contractors are accurately reviewed and processed in a timely manner
Ensure that the team is proactively communicating with customers to advise of claim status to meet KPI’s
Perform quality control measures to verify accuracy of job creation, job coding, and job details
Associates Degree or Vocational/Trade school certificate (BA/BS preferred)
Minimum 3-5 years of previous supervisor experience
Minimum 5 years estimating and job costing experience preferrred
Broad knowledge of residential repair methods with 5 years plumbing, HVAC, and/or electrical trades experience – field experience a plus
Journeyman license preferred
Great organizational, time management, and project management skills
Strong independent problem solving skills with ability to work in a team environment
Self-driven and demonstrates the ability to thrive in a fast paced environment
Strong customer service track record with demonstrated success handling escalated issues
Ability to work under the pressure of a steady workload
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills

105

Licensed Case Management Supervisor Resume Examples & Samples

An active independent clinical licensure (i.e. Registered Nurse, Licensed Clinical Social Worker, OR Licensed Professional Counselor) required
Nursing/Registered Nurse
Mental Health/Licensed Clinical Social Worker
Mental Health/Licensed Professional Counselor

106

Provider Management Supervisor Resume Examples & Samples

Manage contract deliverables specific to the established Training Plan
Establish and maintain relationships with PPL client and other project stakeholders
Communicate with all stakeholders on a regular basis
Collaborate with PPL client on all training initiatives related to contract
Develop and Implement Training
Develop and update training materials (system user guides, online self-guided tutorials, etc.)
Create, manage, and maintain organizational systems related to training, including a records management process, enrollment/registration process, and attendance tracking system
Schedule and coordinate logistics associated with specific training methods
Manage a team of Program Support Specialists
Bachelor's degree (BA/BS) required
Master's degree in a relevant field (e.g., M.B.A., M.P.H., M.S.W.) preferred
2-3 years’ experience successfully managing mid-enterprise scale projects from inception to delivery
2-3 year’s Experience supervising staff and leading teams
Experience launching and managing large-scale projects, especially training-related
Exceptional verbal and written communication skills, including ability to present effectively to stakeholders at a variety of levels
Experience serving as a liaison, facilitating communications, and ensuring that the collective needs of a large and diverse stakeholders groups are addressed. This includes unions, government agencies, vendors, and service providers
Strong "team player" that can work in a fast-paced project environment, with a geographically dispersed project team
Excellent writing and editing skills
Outstanding attention to detail, organized, with high quality standards
Solid analytical skills and takes initiative to identify and solve problems
Excellent computer and Microsoft Office skills, especially Excel, PowerPoint, and Word
Experience with databases, and development of online training platforms
Experience in Healthcare, Medicaid systems, and/or billing systems preferred
Experience working with WA State government agencies preferred
Good sense of humor, energetic, creative, dependable, and willingness to be flexiblePosition Requirements
Location of Role: SeaTac, WA, United States
Frequent travel within the State of WA
Must have valid driver’s license and personal vehicle
This position will be subject to a background checkDiversity candidates are strongly encouraged to apply. An EEO, AA, VEVRAA employer.How to apply:Apply at http://www.publicconsultinggroup.com/careers/index.html Public Consulting Group, Inc. pledges full support to the Affirmative Action Program and policy of nondiscrimination and equal opportunity in compliance with Executive Order 11246, as amended, as well as applicable state and local laws, directives, and regulations. Public Consulting Group, Inc. recruits, hires, trains, and promotes persons in all job titles without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability, or protected veteran status. We ensure that hiring and promotion decisions are in accord with equal employment opportunity principles by imposing only requirements that are job related and do not have an adverse impact, and that other employment decisions further the principle of equal employment opportunity. Public Consulting Group, Inc. ensures that all personnel actions such as compensation, benefits, company-sponsored training, education, tuition assistance, transfer, demotion, termination, layoff, return from layoff, and social and recreational programs are administered without regard to protected group status
Position Type: Exempt, Full-Time/Regular

107

Data Management Supervisor Resume Examples & Samples

Bachelor’s degree in Business, Agriculture, Information Systems, Computer Science or related field (additional years of experience may offset degree requirement)
2 plus years of business experience to include
Experience with SAP; functionality, data sets and related business processes that require data management
Knowledge of data governance principles and business processes

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