Supervisor Resume Samples

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M Feil

Makayla

Feil

9794 Bayer Courts

Detroit

+1 (555) 635 4995

9794 Bayer Courts

Detroit

Phone

p +1 (555) 635 4995

Experience Experience

Phoenix, AZ

Supervisor

Phoenix, AZ

Denesik-Berge

Phoenix, AZ

Supervisor

Manage workforce according to the results provided, meaning that all employees are managed up or out depending on the chance and outcome of performance
Measure, communicate, and improve group performance statistics and act as an agent to support improvement activities that achieve established improvement goals
Directly responsible for the supervision of assigned routers including workload planning and management, coaching, development and performance management
Develop and maintain close working relationships with the Regional Company Area VPs, Area Sales Managers, Account Managers and Branch Managers
Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
Against key performance indicators and metrics and develop and execute strategies for improvement
Evaluate team performance, create and deliver performance reviews and developmental plans for team members

present

Detroit, MI

Supervisor

Detroit, MI

Morissette, Leffler and Zulauf

present

Detroit, MI

Supervisor

present

Makes recommendations to management concerning process improvements and leads this work to improve department performance and productivity
Monitor and assign work, develop employees; develop work plans and conduct performance evaluations
Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development
Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further
Observes, coaches and improves employee performance by establishing and communicating clear performance expectations and standards of performance
Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals

Education Education

Bachelor’s Degree in Business

Texas A&M University

Bachelor’s Degree in Business

Skills Skills

The ability to make sound and good decisions, strong attention to detail, excellent time management skills and the ability to problem solve
Good communicator able to communicate detailed data to a non-data literate audience and be able to pass on skills
Working knowledge of design for manufacturability, reliability, and serviceability
Ability to work in a high stress environment where decisions directly impact personnel safety, equipment reliability, and site profitability
Management skills (basic understanding of Profit & Lose / basic of quality management, etc)
Ability to work in a highly detailed environment yet be able to step back to assess the big picture
Ability to acquire knowledge of various applications to gain proficiency, and share knowledge with others
Basic to good knowledge of computers and shop floor computer systems
Knowledge of Universal Life, Variable Universal Life, and Private Placement Variable Life Products
Monitor all outstanding receivables and prepare reports for senior Mocatta management detailing current status of all New York receivables

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Supervisor Resume Examples & Samples

Manage general ledger and financial reporting functions ensuring all activity being booked conforms to Canadian General Accepted Accounting Principles (“GAAP”) which is IFRS. This will involve reviewing monthly financial statements/variances and supporting reconciliations, preparing Month-end Binders and ensure the completeness, accuracy and validity of these items
A key responsibility is ensuring timely completion of month-end and quarter-end deliverables to our US consolidations team
Preparation of legal entity financial statements and footnote disclosures
Raise any issues with senior management on a timely basis for efficient and appropriate resolution
Oversee the monthly / quarterly / and annual filings with the Canadian regulators (OSC, OSFI, MFDA, AMF) ensuring all information disclosed is accurate, timely, and required ratios are met at all times. Ensure consistency and appropriateness of accounting treatment for all reporting deliverables
Keep self and staff up to date with all new regulatory requirements affecting our business
Take a lead role and be a key contact person in delivering excellence to our stakeholders. Promote and be a key player in business partnering providing the Canadian business leaders with accurate, timely and meaningful financial information
Liaise and be principal contact person with internal and external auditors on annual audit, pension fund audits, and annual ICAAP deliverables
Be the lead person in Canada to our US headquarters on SOX controls, policy and procedure updates and annual legal entity budgeting
Review board reports for accuracy and quality of content prior to delivery to management
Supervise the cash-related/treasury function for Canadian operations ensuring daily excess cash is invested generating maximum returns while maintaining liquidity to meet payment obligations. Further coordinate the purchases and redemptions of seed capital and provide support on investments analysis
Provide leadership and mentoring to three direct reports. Develop, coach, motivate and manage performance of the team to achieve responsibilities of the department
Research technical issues and compose related memos
Assist in the creation, maintenance, and testing of accounting policies and procedures including documentation of process flows and internal controls
Participate in departmental projects
Bachelor’s degree or equivalent with emphasis in accounting or finance
Professional accounting designation – CA, CGA or CMA
Minimum of 5 years of progressive finance experience, preferably with exposure to the asset management industry
A solid knowledge of Canadian GAAP / IFRS. Experience with accounting and reporting issues and financial statement presentation
Solid understanding of our business, financial products and transaction flows that occur within it
Effective leadership and problem solving skills, and ability to multi-task and get the job done
People leader experience (1-2 years)
Good knowledge of internal controls and financial reporting best practices
Strong written and verbal communication skills with ability to deal with Senior Management in Canada and globally
Strong IT skills including exposure to automated financial systems including a general ledger and business desktop applications

Supervisor Resume Examples & Samples

Support various fund tax compliance requirements including the preparation or review of annual tax return filings, qualification testing, financial report excerpts, shareholder notices, and information for year-end tax reporting
Distribution planning and income forecasting for mutual funds
Oversight and development of tax staff
Contribute in the development of tax positions on matters of tax law and tax accounting policy affecting fund investments, fund distributions and elections, and other tax positions
Conduct research on tax issues, shareholder questions and other
Assist the Fund Tax Manager with special projects that support Fund Tax goals and objectives
4-6 years of tax experience in a public accounting firm or industry position with exposure to the taxation of corporations, partnerships, trusts, and similar tax concepts
Bachelor's degree with emphasis on accounting, finance, or tax
Candidates who are familiar with Microsoft computer business applications, tax research products, and other tax and financial applications
Candidates who possess excellent oral and written communication skills and highly developed time-management and organizational skills

Supervisor Resume Examples & Samples

Assist in preparation and review of federal forms related to controlled foreign corporations, passive foreign investment companies, foreign partnerships, and foreign disregarded entities. (i.e. Forms 5471, 8621, 8865, & 8858)
Preparation and review of E &P / other book-tax adjustments
Assist team with federal and state tax audits
Assist in the preparation of the quarterly foreign income tax provisions, including foreign tax credit, FIN 48, valuation allowance analyses, and 10-Q footnote disclosures
Research the application of federal tax laws and proposed legislation to aid management decisions
Assist with Transfer Pricing documentation and other projects
Minimum of 3 years of corporate tax experience working in a Big 4CPA firm or a large multinational corporation with an accounting or tax Bachelor’s degree; a Master’s or CPA preferred
Experience in U.S. international tax preferred
Experience in transfer pricing a plus
Must demonstrate excellent technical research skills, excellent Microsoft Excel, Word and PowerPoint skills
Demonstrates strong communication skills, both written and oral
Well organized and hands-on with strong analytical skills

Supervisor Resume Examples & Samples

Oversee the Tax Operations Team whose daily responsibilities include, but are not limited to, the following
Review of all capital changes to ensure application of proper U.S. Income Tax consequences as well as responding to inquiries relating to the transactions from both internal and external clients, verify the processing and related basis adjustments in Global Plus
Adjustments to tax cost records on Global Plus, a multi-currency trust accounting system
Research and implement all return of capital and income adjustments to client positions
Respond to inquiries on how transactions are processed based on U.S. Income Tax consequences
Review the correctness of transactions produced by the Corporate Actions Group and other groups within Fiduciary Operations
Provide guidance, verification, overview, review and possible postings of amortization and accretion, cost basis adjustments on REIT return of capital, cost basis adjustments on OID and identification and adjusting of wash sales
Propose and advise on functionality improvements needed to various systems to properly account for the taxability and impacts to client level reporting. As necessary, document requirements for use in the development of process or automation improvements
Review and check processes performed by Tax Operation Analyst
Weekly NRA withholding tax and deposit of funds with IRS along with annual Form 945 preparation
Bi-Weekly review of backup withholding and deposit of funds along with annual Form 945 preparation
Annual reconciliation of IRS B-Notices
Recertification of IRS Form W-8 BEN as required
Act as liaison with KPMG, one of our tax vendors, to coordinate that all OneSource tax system changes are documented and sourced back to Global Plus to improve processing of transactions through the tax bridge
Ensuring compliance with and preparing of documentation for the Tax Reclaim process
Oversee communication with the Internal Revenue Service (IRS) and Foreign Tax Authorities by phone or email regarding client certifications or tax reclaim filings
Oversee the reconciliation of tax reclaim transactions with sub-custodians, clearance accounts, and trust accounting system
Periodically review procedures and processing of cost basis, inventory method selection, asset transfer statements or any other processing against IRS regulations to ensure compliance, working with the Tax Services Department. Monitor tax law changes and proactively propose/advise on process/system changes needed to implement new tax regulatory changes
Provide support and participate in focus groups related to Global Plus processing
Partners with Client Services Teams both proactively and reactively in order to enhance relationships and/or respnd to client's needs by
Taking the lead on complex issues and taking necessary actions
Introducing creative alternatives to inefficient activities
Assisting with client meetings and inquiries
Performs and assists with other Operational tasks, such as
Creating and implementation policies and procedures
Maintaining Business Continuity Plans
Participation in Vendor Management Program
Involvement in projects related to tax processing and other department initiatives
BA/BS in accounting or related field; a Graduate degree in Tax is a plus
Financial investment products experience a plus
Investor 1099 reporting experience a plus
Global Plus and tax withholding experience preferred
Knowledge of Global Plus or similar investment portfolio accounting system desirable
Knowledge of OneSource or similar tax system desirable
Experience with IRS Form 1099 reporting desirable
Tax research experience required
Knowledge of tax research tools including Wolters Kluer Capital Changes online service and other corporate actions references
Strong analytical skills and proactive decision maker
Competent in MS office suite, particularly Excel
Competency in various tax research tools such as RIA, CCH, etc
Must be well organized and detail oriented
Courteous and professional communication skills

Supervisor Resume Examples & Samples

Supervise daily operations of the team and deliver quality of service to customers
Handle customers’ enquiries and issues
Deal with operational enquiries from regulators
Handle bankruptcy cases and death benefits arrangements
Prepare/Review scheme valuations, financial statements and customised financial analysis reports
Arrange scheme audit and deal with scheme auditors’ queries
Ensure timely submission of all statutory returns
Prepare operation materials to support trustee / service review meetings
Attend operational review meetings
Provide operation support to new business
Responsible for ad hoc tasks and special projects
Recommend and implement service / efficiency improvement
LI-MM2

Supervisor Resume Examples & Samples

Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Assist and support restaurant/music hall staff in any of their job functions as needed
Conduct informative and motivational pre-shifts
Direct interaction with server trainers/Blues Buster and trainees
Conduct 100% table visits
Ensure that service is up to HOB standards
Assist Manager on Duty in programming “specials” into micros system
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Responsible for bank and adherence to HOB cash handling policy
Assist in filling “change” requests from bartenders and servers
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
3 years supervisory experience in high volume restaurant/music hall environment
Working knowledge of restaurant operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact

Supervisor Resume Examples & Samples

Maintain daily labor/timesheets
Conduct semi-annual evaluations of Foundation Staff. Propose raise recommendation to Assistant General Manager
Follow up/follow through of subordinates in reaching goals (continual coaching and counseling)
Housekeeping – conduct walk through
Cost control on labor, F&B, Liquor
Facilitate proper inter-departmental communication and organization
3 –5 years high volume experience with a VIP club or upscale hospitality establishment
Ability to work late hours
Fine Wine knowledge
Food Preparation/presentation
P& L Reports
Guest Relations

Supervisor Resume Examples & Samples

2 – 3 years culinary/food styling experience
1– 2 years supervisory experience
Proven creative/styling skills
Necessary to be able to forge relationships with various levels of authority and act with integrity using customer service skills
Team player with proven ability to drive results
Experience with Microsoft Word, Excel and Outlook
Ability to work individually and cross-functionally to develop consensus and deliver the best outcome for the organization
Ability to work efficiently on multiple projects and meet tight deadlines
Detail-oriented, able to prioritize and multi-task in fast-paced environment
Valid Florida Driver’s License
Bachelor’s Degree in the Culinary Arts or equivalent
TV experience
Product display experience

Supervisor Resume Examples & Samples

Responsible for maintaining fiscal responsibility within the DC
Communicate and uphold Company policies and procedures
Conduct start-up meetings, communicate department expectations to all employees
Ensure that all employees are focused on standards / goals for the department
Create a positive work environment and develop ownership in department operations with your employees
Train employees on efficient production procedures and methods
Assist in all other departments as needed
Housekeeping and Safety
Excellent verbal / written communication skills
Be able to lift up to 50 pounds

Supervisor Resume Examples & Samples

Supervise and coach a team capable of delivering work to meet performance goals
Communicate appropriate context, standards and prescribed limits for direct reports
Implement team building and skill development
Build partnerships with the vendor community and internal stakeholders in the timely resolution of issues
Ensure that adequate systems, procedures, and controls are in place within the accounts payable expense, general and accounts receivable functions
Ensure that transactions are properly supported and approved in accordance with company policy and statutory requirements
Ensure that processing activities are completed accurately and in a timely manner
Review and approve specific transactions including; Citibank payments, AP prepared invoices, foreign repair invoices, and vendor chargebacks
Ensure that accounts payable master records are properly maintained and controlled
Prepare and update documentation on accounts payable procedures and schedules
Assist Accounts Receivable & Accounts Payable Expense/General Associates in the resolution of issues
Monitor debit balances and ensure that adequate follow-up is made
Assist the Manager, Financial Control in the development and reporting of performance metrics for the accounts payable function (e.g. vendor setups, invoice volume, debit balances)
Reconcile general ledger accounts applicable to the accounts payable expense and accounts receivable functions
Recommend and implement process improvement initiatives to increase efficiency and effectiveness within the accounts payable expense, general and accounts receivable functions
Perform testing activities as required for process changes/system upgrades
Business degree/diploma
Proven track record with a minimum of five years accounts payable experience and three years supervisory experience
Excellent track record in partnering with internal stakeholders and the vendor community
High level of proficiency with technology
Inspire with Service

Supervisor Resume Examples & Samples

Set an example for the entire team
Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service
Motivate and lead the store team to provide the best service to our customers
Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission
Provides employees with coaching, feedback, and developmental opportunities and building effective teams
Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment
Assists the management team in opening, closing and various areas of operations
Adhere to all company policies
Must have ethical and moral compass
The ability to get along with customers and associates, must be motivated to lead others
Ability to manage multiple situations simultaneously
Must possess excellent communication (both oral and written), leadership and interpersonal skills
Strong problem solving and operational skills
Ability to manage and provide great service levels are at all times
6 months – 1 year related experience and/or training; equivalent combination of education and experience

Supervisor Resume Examples & Samples

Minimum 5 years experience in Trade Compliance
Brokers Customs License desirable
Excellent communication skills, oral and written
Critical/Analytical skills

Supervisor Resume Examples & Samples

Handle staff adminstration of respective category team (e.g. performance management, roster arrangement, leave management, visual display and etc)
Perform inventory control (e.g. ensure optimum stock level; provide customers feedback on merchandises and etc.)
Conduct new staff orientation of product knowledge and customer service standard
Debrief product knowledge on regular basis
Act as back-up for the Operations Support Team head during his / her absence
Act as liaison with different departments (e.g. Merchandising, Visual Display, After Sales Service Department and etc.)

Supervisor Resume Examples & Samples

Ensure brand fit consistency is maintained seasonally. Work closely with new vendors on fit/construction requirements
Responsible for day to day cross-functional partnership with Design, Sourcing Managers and Quality Assurance
Manage the day to day development of product line that adheres to seasonal calendars and sourcing strategy. Track fit sample progress on T&A’s from vendors
In conjunction with Management, develop consistent size and fit standards; grade rules and tolerances; construction and quality standards; standard pattern blocks and tech pack blocks; how to measure standards. Ensure all manuals are updated and distributed. Develop spec/construction blocks at start of each season.6. Create manufacture ready technical specification packages at start of each season
Collaborate with QC/Audit/Sourcing department in reviewing/resolving production quality issues
Manage assigned technical designer(s)

Supervisor Resume Examples & Samples

Filling retail stores and international customer orders
Proven ability to handle multiple tasks, organize and coordinate activities effectively in complex situations
Receiving finished goods & safely storing items with accurate inventory records
Overseeing cycle counts and reconciliation activities
Ability to read, analyze and interpret policies, procedures and other business practices, guidelines and documents
Establishing or adjusting work procedures to meet distribution demands as dictated by production schedules and work flow
Interpreting company policies to workers and enforcing safety regulations
Continuously improve warehouse operations through the use of lean enterprise practices

Supervisor Resume Examples & Samples

1-2+ years of related luxury or specialty retail sales experience
Strong organizational skills; ability to multitask and prioritize
Ability to accurately and efficiently operate cash register while following cash handling procedures
High level of initiative/self starter
Strong leadership ability and sttrong time management skills

Supervisor Resume Examples & Samples

Provide supervision, guidance, technical support, coaching and training to assigned team/s
Plan, organize and control activities of team/s and communicate clear expectations regarding department and individual goals
Create and foster an environment that makes work enjoyable
Observe team performance and (alert team leaders) to provide coaching on areas requiring improvement
Full understanding of business/performance metrics and impact across Fulfillment sites
Identify barriers to performance and assist manager in identifying/analyzing root cause and effect and develop action plans to resolve
Ensure daily production targets are met for team/s by focusing on resource planning and developing contingency business plans based on company sales performance
Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
Develop "continual training" strategy for non-exempt employees within area and cross-functionally with other supervisors
Assist with development of quarterly/annual department budgets
Coach Leads in reviewing production requirements and assigning employees to tasks
Conduct daily interaction with team leaders and staff to provide feedback on performance, progress toward goals, safety topics, operational results and business updates and seek input from staff on methods to impact efficiency, accuracy and safety
Interview, hire and terminate employees
Complete Performance Reviews, PDP's and counseling of individuals on team
Review/approve PTO and cross punches of employees on team
Point of contact when manager is out of office
Other projects and responsibilities may be added at the manager's discretion

Supervisor Resume Examples & Samples

Perform daily NAV impacts review associated with outsourced funds and ensure any activities impacting the NAV is researched and accurately recorded in the NAV
Review pricing exceptions report to ensure that exceptions are validated
Ensure issues are resolved in timely manner
Review cash and asset reconciliations outstanding items provided by the administrators for potential material impact and ensure timely resolutions
Liaise with other SME within FTS on issues that require SME in their specific area of responsibilities
Act as a main contact for the administrator as it relates to the day to day operational issues associated with outsourced funds
Ensure requirements for internal and external parties are managed efficiently and effectively
Ensure that all periodic tasks are completed timely, reviewed for accuracy and provided to appropriate parties by required deadlines
Coordinate CSRC requests for new complex securities with CSOC. Work with administrator & CSOC to obtain operational sign-off from all parties
Provide oversight for Product Events, including completion/review of account setup forms and working with administrators to ensure smooth implementation
Review and ensure that all procedures and documentation relevant to the oversight team activities are up-to-date
Perform monthly service report for management
Ensure that updated CBT rates are provided to the administrators
Coordinate with the administrator and other FTS BU as required for fund audit
Participate in annual due diligence with administrators
Provide oversight for NAV errors by reviewing error memos, materiality worksheets and ensure that controls are properly implemented as required by the administrators
Prepare board reporting materials
Review and assess risk ratings
Pricing policy review with prospectus – ensure administrator is pricing in accordance with our internal fund valuation policy
Provide ad hoc analysis and reporting as needed
Work with administrators on enhancement initiatives and act as the lead for the initiatives. Examples include enhancement or changes to regulatory requirements or work flow processes
A college diploma in accounting/business or equivalent experience is required for this position
Graduate level accounting, finance or business courses would be viewed favorably
Working knowledge of mutual fund industry regulations is required
Experience working with automated financial systems, including a general ledger is required
Completion of local Regulatory Security Courses
Professional qualification in finance, accounting or management (CPA, Merit Awards, HNC, HND, CMA, CFA) would be viewed favorably

Supervisor Resume Examples & Samples

Accountable for executing the daily workflows for servicing and delivering DATG, DADT, and DMD assets to all Non-Linear distribution platforms
Supervise the daily Non-Linear platform servicing initiatives in a results-driven environment. Fulfill objectives, both short and long term, that facilitate the daily workflows of internal teams and external vendors and ensure the prompt delivery of compliant content. Supervise the work priorities of the servicing Coordinators team
Supervise the acquisition, file duplication, closed captioning, metadata packaging, and distribution of servicing elements for multiple areas
Assist in onboarding new client specifications, both internally and with external vendors, for transcoding and packaging of content
Liaise with representatives from multiple external departments, Programming, Production, Standards & Practices, Digital Media, TV Editorial, and disseminate appropriate information to direct report and the greater department as needed
Evaluate technical rejections and work with internal groups, external vendors, and/or external Licensor and Production contacts for resolution
Analyze and resolve technical issues related to digital content encoding and transcoding along with associated delivery and transport mechanisms. Troubleshoot discrepancies and resolve them effectively with internal and external partners
Utilize both internal and Studio databases to ensure proper version control of all inventory and distribution elements
Evaluate, plan, prioritize, delegate and/or execute servicing projects with Coordinators and react to changing demands and timelines by reallocating departmental resources. Supervise work priorities for Coordinators and monitor that work for accuracy, timeliness and adherence to departmental SOP’s
Daily supervision of inventory tracking systems. Monitor, track and update (when necessary) status of elements for distribution
As required, supervise outsourcing of work. Communicate with vendors for the creation of deliverables for DANG, DADT, DMD, and other associated EST and VOD distribution partners. Create related purchase orders, troubleshoot, and track vendor issues
Assist in training existing and new personnel as to current servicing and Operational procedures
Coordinate the acquisition and receipt of both long form content and short form elements for digital distribution
Generate POs, Duplication Authorizations, and Work Orders as needed. Maintain/update the status of digital assets in appropriate systems
Contribute to effective and efficient execution of assignments, which may involve coordination between several internal and/or external teams, worldwide
Liaise with various DATG business partners including: Sales, Contracts, Legal, Finance, Affiliate Relations, Marketing, Programming, and others to obtain all information and associated metadata required to fulfill servicing orders accurately and timely
Assist Manager in collaborating with other members of the Distribution Operations team and DANG to ensure that Non-Linear servicing is operating as efficiently as possible, eliminating overlap
Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary. Provide, when required, research and reports on digital media delivery volume, procedures, and functions
Seek opportunities for skill development and technical training as technology, workflows and best business practices constantly evolve
Minimum of 2 years of media distribution or television operations experience
Experience with media distribution to EST, VOD, and SVOD platforms and an understanding of nonlinear workflows & technical specifications
Strong communication, collaboration and interpersonal skills
Ability to prioritize work according to business needs
In depth knowledge of audio/video file formats, metadata XML, film formats, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies
Experience with media processing tools including Final Cut Pro, Avid Media Composer, QuickTime Pro, MacCaption, Compressor and video tape formats including D5, D2, DVC Pro, HDCAM SR, Digital Betacam, Betacam SP
Strong understanding of production and post-production workflows and best practices
Knowledge of content security technologies and policies
Broadcast/Cable television, Studio, or Post Production house experience
Operational/Technology experience
AA degree

Supervisor Resume Examples & Samples

Minimum 2 years working experience, preferably from a financial services institution / credit card industry
Relevant experience in managing a team will be an advantage
Must be an extrovert
Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates

Supervisor Resume Examples & Samples

Supervisor and Coordinate daily activities of each Workforce Planning Specialist
Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment
Perform complex data analysis to determine staffing requirements and call volume trends and forecast
Perform root cause analysis for operational impacting issues
Maintain Workforce Management SOPs
Facilitate various WFM Presentations such as New Hire Presentations
Assist as backup to WFM Manager and Analyst, when necessary
Provide guidance to leadership for weekly and daily planning to ensure a consistent customer experience
Facilitate project management activities, may lead or participate in project teams for workforce planning or enterprise wide initiatives
Prioritize workforce planning strategies along with day-to-day activities
Coordinate with Line Leadership team to schedule offline activities to balance Service Level Objectives
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems and trends
Must possess excellent computer skills including Advanced Microsoft Office Application (Word, Excel, Outlook and Powerpoint)
Intermediate Knowledge of Microsoft Access
Must have the ability to multi-task, possess excellent organizational skills, effectively prioritize work and continually meet deadlines
Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability
Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy in a fast paced environment
Must have experience in large call volume and headcount call center
Must have project management experience
Be accessible 24x7 to provide leadership updates on service level performance issues
3-5 years Workforce Management experience in an Analyst or Supervisor role
Basic understanding of Avaya CMS Reporting System

Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent industry experience
Experience supervising staff in the financial services industry
Advanced degree and/or professional certification an asset

Supervisor Resume Examples & Samples

Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
Provide timely performance reviews to direct reports using the VF Talent Management process
Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
Assist members of the customer service management team in supervisory duties as needed
Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned

Supervisor Resume Examples & Samples

Two to three years prior retail experience in similar retail environment
Detail oriented
Proactive ability to multi task and prioritize

Supervisor Resume Examples & Samples

Coordinate between Direct and Wholesale departments to ensure that proper work flow is achieved on the shift
Ensure that all Associates are trained on standards/goals for the department that they are working in
Direct supervision of both the packing and picking departments, and act as support supervision for all other work areas on the shift
Enforce progressive disciplinary policies with Department Manager
Handle Associate issues. Address Associates needs and communicate the issues to the Department Manager
Track progress and make hiring recommendations to Department Manager and Human Resources regarding Associates during their 90 day probationary period
Ongoing training of associates on efficient production procedures and methods
Housekeeping. Identify preventive maintenance and potential safety concerns
Loss prevention controls. Assure that LP controls are being followed
Continue to improve warehouse systems knowledge and competencies for yourself and your Associates
Participate in and/or conduct start up meeting
Communicate department expectations to all Associates
Cross train Associates in all departments to build depth in all departments
Provide necessary equipment and supplies to support staff
Assists in all other departments as needed
All other duties as assigned by Manager
College degree in Logistics, Accounting, Finance, Industrial Engineering or Business Management preferred
APICS certification preferred
3-5 years of post-college business experience preferably in an inventory control environment
Microsoft Word
Lotus Notes, Outlook, or equivalent Email system
Knowledge of Sterling, Manhattan Associates WMS software or equivalent WMS systems

Supervisor Resume Examples & Samples

A minimum of 5 years of experience with internal audit, risk management and/or regulatory compliance
A minimum of 3 years of experience in the financial services industry within asset management, capital markets, and/or banking
Solid experience and knowledge of internal controls, including documenting control processes; testing internal controls; developing workpapers and documentation of audit findings
Strong presentation, communication, and people skills
Applicable certifications such as CIA, CISA, CAMS, etc

Supervisor Resume Examples & Samples

A passion for the Brooks Brothers Brand and delivering outstanding customer service
Proven track record of increasing sales and consistently ranking as a top performer
Selling/management experience in a high volume environment
Understands how to exploit marketing tools, merchandising locations and merchandise presentation to maximize sales
Communicate merchandise needs and trends for the store to Store Manager in order to maximize sales
Minimum of 1 year of sales experience, preferably in luxury or designer apparel

Supervisor Resume Examples & Samples

Drive sales performance, shrink and payroll to exceed store goals
Coach and inspire associates in creating, teaching and demonstrating a specialized shopping experience with uncompromising customer satisfaction
Develop enduring relationships with clients to maximize sales results
Professionally engage the community through marketing and outreach with relevant organizations to initiate events that lead to sales portfolio growth
Assist with networking, attracting and hiring market top talent
Communicate merchandising needs and trends to store manager and support company initiatives relating to visual presentation of fixtures and product
Champion corporate social responsibility efforts by fostering community relationships
Passion for the Brooks Brothers Brand and delivering outstanding customer service
Minimum of 1 year of sales/supervisory experience, preferably in luxury apparel or a customer centric environment
Bilingual skills preferred but not required

Supervisor Resume Examples & Samples

Provide expertise and guidance to the staff in resolving problems/issues to ensure timely and accurate release of NAV and distribution factor information
Sign off on NAV impacts greater than stated thresholds, seek further authorization if required
Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate e.g. complex corporate action or failed auto post
Ensure that all daily work is performed in accordance with department policy and procedural guidelines
Ensure that all month end and fiscal year end packages are completed accurately, reviewed and provided to P&CS and TAX by required deadlines
Review periodic audit reports prepared for assigned funds at reporting periods in accordance with P&CS and Audit package requirements
Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements
Acknowledge requests and liaise with NAV Services to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds
Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible
Provide leadership, expertise and technical support in the completion of departmental projects
Strong leadership, analytical and organization skills with the ability to work in a fast-paced, team-oriented environment
Must be able to lead others to meet deadlines
Flexibility throughout all aspects of the individual’s daily work, specifically during disaster recovery periods
Ability to analyze problems and determine and/or recommend resolutions
Provide over-sight for team deliverables and conduct reviews to ensure accuracy and timeliness of deliverables
Solves problems of difficult scope and complexity, refers to policies and practices for guidance

Supervisor Resume Examples & Samples

Supervises all functions of the Wire Transfer department to ensure prompt and accurate turnaround on all work requests
Oversees the timely resolution of general ledger and customer ledger differences
Responsible for the timely resolution of problems. Strategically plans with the assistance of management, implements projects and efficiencies to improve customer service delivery
Supervises the Wire Transfer staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
Strategically reviews processes and procedures to ensure staff have the proper tools to effectively and efficiently do their jobs
Daily and weekly oversight of policy and procedures for Wire Transfer
Two to three years of supervisory experience in customer service or brokerage operations
Ability to independently organize and prioritize workloads and deadlines without direction
Strong PC skills with knowledge of the Microsoft Office package
RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

Supervisor Resume Examples & Samples

Supervise and direct the daily workflow of one or more unique production processes or multiple related processes within operations
Train new employees, provide ongoing coaching/feedback, recognition, development and performance management
Handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements
Recommend changes to standardize processes and procedures
Establish and maintain credible, professional relationships with internal business lines and external customers and/or vendors
Participate on project teams as required and represent area(s) programming requirements, process changes, and testing needs
Refer to department manuals for instructions, task assignments and work functions required for the specific role
Series 7 or Series 99 license or the ability to complete it within 90 days
Four years of job related experience in business, finance, customer service and/or accounting/bookkeeping
Previous experience in the securities or banking industry preferred

Supervisor Resume Examples & Samples

Oversee day-to-day CDS workflow and support Singapore/Hyderabad Operations team to ensure corporate service goals and metrics are met
Review and analyze productivity and quality reports. Share any identified issues with parties involved (Management, Sales, TAC, FTT, Operations etc.) and follow up to ensure final resolution
Ensure that a high level of service is consistently maintained in all customer contacts and that the service is provided in accordance with Company policies, CDS benchmarks and regulatory requirements
Ensure escalated issues and complaints are resolved in a timely manner
Responsible for employee performance management including employee development, coaching and counseling, mentoring, performance feedback, disciplinary issues; training, interviewing and hiring
Coordinate and facilitate strong working relationships with internal and external business partners. Liaise with other TA offices to ensure the seamless completion of customer requests and transactions
Ensure timely policy/procedure changes are recorded as appropriate and communicated to staff. Ensure compliance standards are adhered to. Manage cross-department consistency. Ensure proper training procedures are implemented
Develop, implement and monitor performance and service metrics for phone and written correspondence
Continually review staffing levels against business volumes and manager resources accordingly
Keep abreast of current market conditions, fund and company policies and all procedural information. Maintain knowledge of all applicable investment and regulatory changes
Serve as a technical resource for staff and internal / external business partners
Actively contribute to International TA projects by participating in project teams, developing business requirements and completing UAT when necessary

Supervisor Resume Examples & Samples

Direct staff responsible for receipt and processing of files, posting of premium payments, accounting reconciliations, and billing and refunding of premium
Direct staff responsible for clearing of transmission errors and suspense items associated with account premium files. Also oversight and monitoring of balancing, reporting, and tracking of monthly processing
Ensure procedures and processed work adheres to state and federal regulatory requirements regarding disbursement processing and sending of funds
Oversee departmental premium reporting on a monthly, annual, and ad hoc basis
Oversee completion of all monthly account processing including premium application, suspense clearing, error resolution, and balance reduction/clearing
Coordinate resolution of policyholder service issues with other departments, including Customer Service, Compensation, New Business, external marketing organizations and other internal departments as needed
Provide account specific reconcilliation as needed to insure appropriate processing is taking place
Coordinate and participate in all departmental audits and Sarbanes-Oxley activities as needed
Review and enhance written department procedures
Develop and provide personnel training
Evaluate overall performance of team as well as individuals. Coache and counsel team members both individually and together toward improved performance. Participate in interviewing and selection of new employees. Oversee training and development of new employees
Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules
Exhibit regular, reliable, punctual and predictable attendance
Bachelors degree or equivalent education and experience
Minimum of 1 year supervisory experience
Technical aptitude and sound knowledge of Excel
Related experience in Accounting/Finance preferred
3 years supervisory experience preferred

Supervisor Resume Examples & Samples

Passion for building, leading and developing teams of software engineers and analysts
Knowledge of software development processes, tools and methodologies
Knowledge of network oriented, backend software architectures
Ability to handle multiple simultaneous tasks and streams of work
Engagement, excellence, open mind and eagerness for self-development
Knowledge of multiple aspects of project management
Good knowledge of SCRUM
Knowledge of air travel industry (air pricing rules will be a huge plus)
Knowledge of C++, Java or C# technologies (C++ will be a huge plus)

Supervisor Resume Examples & Samples

Well developed math, written, and verbal communications skills
Strong quantitative and analytical skills, including familiarity with financial and logistics standard calculations and a firm grounding in root cause analysis/process mapping
Proficiency in process development and implementation as well as demonstrated understanding of business systems, including database development/management and reporting applications such as MicroStrategy or Cognos
Exceptional PC Skills - including Excel, Access (or other Database Software)
Must be thorough, logical, and detail (data) oriented with decision making ability and a high degree of initiative and self-motivation
Ability to explain complex data sets in a clear and concise manner

Supervisor Resume Examples & Samples

Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation
Snowsports background
Previous experience in rentals and rental POS (preferred)

Supervisor Resume Examples & Samples

Review customer requests, respond to inquires and resolve service
Experience: 5 -10 years payroll experience required, preferably in a medium to
Experience in processing multi-state payrolls preferred. Experience with

Supervisor Resume Examples & Samples

Provide quality service and interact with customers to resolve any problems that may occur
Monitor lot damage, and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems
Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals

Supervisor Resume Examples & Samples

3 years production related experience
Thorough familiarity with the entire remittance processing workflow including mail receipt patterns, account/delivery deadlines, system operation, and equipment and manpower capacity levels at each process function/step
Must display a high level of interpersonal skills to motivate, coach, and lead employees
Demonstrated analytical and problem solving skills are required
Must have proficient math skills

Supervisor Resume Examples & Samples

Direct the daily functions of a team of 5-12 associates according to established records handling policies and procedures to achieve goals and objectives within quality and productivity guidelines
Coordinate the activities and work flow of the unit to ensure all items are processed in an accurate and timely manner
Utilize knowledge and experience in exercising discretion and judgment to meet guidelines and resolve complex problems. Position demands the coordination of multiple priorities and a high attention to detail
Duties include monitoring daily work queues to ensure compliance and production requirements are maintained
Must be able to demonstrate leadership skills in recognizing potential issues, identifying root cause and take appropriate steps to resolve issues
Assess the needs and abilities of the staff and provide the necessary guidance and development to ensure satisfactory performance
Performs a combination of moderately to complex administrative functions associated with retrieval requests and fulfillment, quality review of employees work and monthly reporting capabilities
Ensure all compliance requirements are met
Comply with Bank privacy and secure document policy and processes
Engage team and foster an attitude of accountability and participation
A minimum of 3-5 years of production related experience. Previous records management experience preferred
A combination previous supervisory experience and a year previous loan specific experience in lieu of min 3-5 years related experience
Strong verbal and writen communication, organization, leadership, coaching, training, negotiation, analytical and problem-solving skills preferred
Strong computer knowledge, to include proficiency with Microsoft Excel,Word, required; Lotus Notes, MS Access and Power Point preferred
Ability to multitask and adhere to deadlines preferred
Extensive knowledge of organization products and lending processes and systems
Ability to lift 25 pounds on a regular basis preferred

Supervisor Resume Examples & Samples

A High School diploma or equivalent
Effective communication, leadership, coaching, negotiation, analytical and problem-solving skills
Ability to handle difficult customers
At least 3 years of production-related experience preferred
Strong computer knowledge, to include proficiency with all Microsoft Office programs
Ability to adapt to change
Process and policy improvement
Risk Identification experience
Supervisory/Management experience

Supervisor Resume Examples & Samples

A High School diploma is required
College degree, or significant work towards degree preferred
Typically a minimum of 3 years production related experience
Previous collections experience strongly desired
Effective communication, leadership, coaching and problem solving skills in working with the staff desired
Proficiency of Excel and Word required, Lotus Notes, Access, and Power Point preferred

Supervisor Resume Examples & Samples

Be a champion and primary liaison for Experience-based development. Work with management to
Natural and assertive leader
Exceptional communication skills (writing, listening, presenting, persuading)
Able to create SOW's to bid and schedule projects accordingly with the right team including
Must be creative, having familiarity with creative tools including- Photoshop, After Effects, Final Cut,
Master's degree in User Experience Design, User Interface Design, Industrial Design, Information

Supervisor Resume Examples & Samples

Equipment spare parts management
Interaction with customer departments and managers (Production Control, General Assembly, Paint)
Standard development and creation of procedure and methods
Procedures & PMs, develop & maintain proper documentation of: all necessary procedures; periodic maintenance tasks; equipment changes (electrical, spare parts upgrades, mechanical), etc
Maintain spare parts inventory. Identify and order needed parts, maintain tracking system
5+ years of experience in supervision and leadership
5+ years of extensive experience with trouble-shooting and correcting industrial equipment maintenance - breakdowns and failures
Robotic and controls programming skills
Maintenance experience in a vehicle paint shop on a journeyman level. Experience with aluminum car bodies is a plus
Proficient in using a CMMS database
Open minded , highly flexible, positive attitude
Good overall people management skills

Supervisor Resume Examples & Samples

Preparation of monthly / quarterly management accounts
Preparation of annual financial statements in accordance with UK GAAP / US GAAP / IFRS
Calculation of quarterly management fees
Calculation of carried interest and distribution amounts
Answering / investigating client queries (promoters / investors etc.)
Liaison with intermediaries e.g. lawyers / accountants
Dealing with year end audits and auditor queries
Occasional ad-hoc projects
Maintaining and developing client relationships for own portfolio
Preparing for and attending client meetings
Management of key deliverables in accordance with SLA’s or equivalent
Continually improve and update procedures
Adhoc transactions
Adhoc departmental project work
Professional accounting qualification (or part qualified with significant experience)
In depth knowledge of UK GAAP / US GAAP / IFRS
Ability to prepare final accounts from source documentation
Completer / finisher – ability to see tasks through to the end
Ability to prioritise effectively
Ability to work unsupervised
Ability to supervise and check work of more junior staff

Supervisor Resume Examples & Samples

3-5 years Fulfillment/Distribution experience in a leadership role
Ability to inspire teamwork and create an environment that encourages teamwork and employee engagement
Ability to actively listen; speak and write professionally, clearly and concisely with individuals at all levels
Superior follow-up and follow-through skills
Previous experience in an engineered standards environment
Ability to action on priorities and utilize personnel and available resources; ability to keep work flowing as changes arise; ability to stay positive and on task
Proven problem solving, decision making and analytical skills
Experience dealing with conflict resolution
Experience working in a dynamic, fast-paced environment
Must be able to work weekends and holidays

Supervisor Resume Examples & Samples

Supervises and participates in all department activities. Includes setting priorities, providing work direction, monitoring performance and motivating staff
Oversees personnel functions, including interviewing and hiring staff, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
Assists in developing and maintaining department policies and procedures which satisfy corporate, investor, insurer, legal and regulatory guidelines and requirements
Provides input into preparation of the annual budget and department goals, and monitors monthly department performance against those budget and goal expectations
Responsible for ensuring compliance with VISA and VISA International Operating Regulations, TCF Policies, Regulation E for each of the TCF Financial Corp. affiliate banks, and contractual agreements with a third party processor
Responsible for daily settlement and reconciliation of Check Card general ledgers and DDA accounts. Ensure control over Check Card settlement dollars processed through third party processor and TCF’s Electronic Funds Transfer Department
Responsible for monitoring and maintaining plastic card order transmissions, special card orders, and card order rejects within TCF and with third party vendor and processor
Oversees monitoring of Check Card fraud/suspect activity reports. Coordinates and develops enhancements to current reporting system
Develops, maintains and reviews all departmental procedures, policies, reports and training materials
Prepares staff requisitions, conducts performance reviews, and makes hiring decisions. Responsible for all job functions within the department. Provides back up for other departmental supervisor
Responsible for updating Corporate Operations Management of departmental issues. Recommends and implements improvements in the departments daily operation
Performs other duties, responsibilities and special projects as assigned
3-5 years Check Card experience

Supervisor Resume Examples & Samples

Oversee day-to-day operations of the Inbound and Outbound telephone groups to ensure that the departmental service standards, legal and administrative standards are maintained. Responsible for control of telephone service levels by monitoring telephone representatives with available software
Identifies and coordinates the resolution of all service issues including coordinating customer complaints with the manager of Client Services and other department leaders if required. Develops staff through coaching to ensure established telephone etiquette expectations are being met and adheres to Franklin Templeton policies and procedures
Review written correspondence items for effectiveness and accuracy before being mailed. Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments
Evaluate calls monthly (or as required) for representatives to ensure highest level of quality and regular feedback by randomly pulling, scoring and delivering evaluations to team members
Responsible for arranging regular team meetings, communicating corporate and departmental activities and service issues to the client service staff members and dealing with other departments and areas of the company
Actively participates in the interviewing, hiring, and performance management of departmental staff. Organizes and appraises staff performance
Participates in projects as assigned
Organizes and leads departmental initiatives as related to business area
Responds to clients in a timely manner as a priority. Works overtime occasionally in accordance with workload and call volumes
Successful completion of Canadian Securities Course (CSC) or IFIC
Previous client service or financial industry experience
Post-secondary education
Previous leadership experience or completion of leadership programs

Supervisor Resume Examples & Samples

Responsible for daily oversight of minimum funding requirements for the partnered funders
Verify employment based on established Policy & Procedures and documents information verified
Validate the loan approval and ensures all stipulations are met before loan is funded
Responsible for training of new personnel within the partnered team
Responsible for mentoring to the partner funding staff
Assist with phones
Additional duties as may be requested
2+ years related work experience as a team lead, including Auto Finance Funding experience

Supervisor Resume Examples & Samples

Demonstrates good understanding of loan documentation
Demonstrates knowledge and understanding of loan documentation software
Demonstrates understanding of bank loan policy and regulatory compliance
Demonstrates general knowledge of Microsoft Office Products
Demonstrates strong attention to detail
Demonstrates good verbal and written communication skills
Demonstrates ability to multi-task and prioritize conflicting demands
Demonstrates good interpersonal skills and ability to coach other individuals
Good understanding of corporate organizational documentation
Good understanding of regulatory compliance
Understanding of Article 9

Supervisor Resume Examples & Samples

Oversee day-to-day operations of the Client Operations department, and support other areas within the Canada TA to ensure that the departmental service standards, legal and administrative standards are maintained
Within company and departmental budgetary goals, ensure proper staffing, efficient workflow, and timely and accurate processing of work
Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments. Identifies and coordinates the resolution of all service issues
Review written correspondence items for effectiveness and accuracy before being mailed
Perform continuous process review, and minimize inefficiencies. Proactively identify customer needs, issues and trends; recommend process improvements that are consistent with organizational objectives to management team for approval, and implement approved solutions
Represent the business unit by serving as a project team member or liaison on corporate, Investor & Dealer Services (IDS) and Client Operations wide initiatives. Serve as a technical resource for staff, internal and external customers. Ensure system enhancements meet the needs of Client Operations
Responsible for employee performance; develops staff through coaching to ensure expectations are being met and adherence to Franklin Templeton policies and procedures. Actively participates in the interviewing, hiring, and performance management of departmental staff
Responsible for arranging regular team meetings, communicating corporate and departmental activities. Ensure staff receives timely updates on procedure/policy changes; ensure compliance
1+ years of business experience preferably in TA/IDS environment
Previous leadership experience and/or completion of leadership programs
Ability to maintain current knowledge of procedures, products, and workflows for specific customers and focuses (e.g., regulatory requirements, policy and procedures, financial reporting, etc.)
Ability to proactively identify customer needs and service trends and to communicate that information to organizational leaders with accompanying solutions that are consistent with organizational objectives
Ability to communicate effectively both verbally and in writing; demonstrate strong comprehension of verbal and written instructions; and exhibit excellent advocacy, negotiation and persuasive skills
Highly organized and attentive to detail with the ability to deliver excellent results within the established timeframes while managing multiple priorities
Ability to think critically and exercise independent judgment consistent with department and corporate guidelines
High level of personal accountability
Knowledge of Windows and MS Office (Word Excel, and PowerPoint), with strong proficiency in Excel

Supervisor Resume Examples & Samples

60% - Processing
Develop technical expertise in area of responsibility and provide technical instruction on new/improved processes to appropriate audiences, primarily Manufacturing personnel
25% - People

Supervisor Resume Examples & Samples

Coordination of global mobility services for key accounts
Management and administration of global EY technology tools used
Assist with proposal processes and gathering of fees across the Africa Sub Area
Building strong relationships with colleagues across the globe
Primary point of contact for key accounts
Implementing and developing processes to ensure efficient management of key accounts
Managing risk processes on key accounts i.e. client acceptance and continuance processes
WIP and debtors management
Report writing i.e. progress reporting and notes from meetings
Doing training and presentations to clients on the use of technology tools
Set-up meetings and preparing agenda's etc. for the meetings
Project management of projects across the Africa Sub Area
Assist with adhoc queries and projects in respect of clients and also internal Africa projects the ATCS team is working on
BComm Tax, HDip Tax, CTA or similar Tax qualification or studying towards tax qualification
Project Management, interpersonal, communication, administrative and organisational skills
Confident, pro-active and responsible individual
Good interpersonal and organisational skills
Able to demonstrate excellent reporting skills, both verbally and in writing
Strong ability to multi task - must be able to handle multiple requests from various people
Able to work under pressure ,Be able to adhere to deadlines
Proven ability to operate efficiently within a team
Self starter, can work with little supervision
Ability to liase with senior people at client level

Supervisor Resume Examples & Samples

60%
Processing
Staffing
Provide effective leadership
Ensure that staff Individual Training Record (ITR’s) targets are met
Schedule and track training attendance
Evaluate training effectiveness
Day to day training and coaching employees
Issue deviations or investigations of various complexities and work with cross-functional departments to evaluate root cause, close them and implement appropriate corrective actions
Provide technical expertise to resolve manufacturing issues and interact with support groups to ensure production targets are met and product and process comply with cGMPs, product licenses and corporate policies. Ensure operational metrics and business systems (ERP, Inventory) are maintained
Revise, author and review Standard Operating Procedures/Batch Records

Supervisor Resume Examples & Samples

Assists manufacturing engineering and quality control in establishing quality standards and checks. Identifies opportunities for common mistake proofing
Anticipates safety, quality and productivity problems in work area and takes immediate action to correct unsafe conditions or actions. Ensures employees are appropriately trained in recognizing hazards associated and specific to their job. Leads accident/incident investigations. Promotes 5S activities in all work cells. Assists in conducting risk assessment on new and/or modified equipment and/or processes
Maintains vacation, overtime, off-line training and relief schedules. Analyzes daily/weekly/monthly production performance reports and initiates appropriate action. Identifies when and how to use temporary performance tracking tools. Monitors utilization of Kanban and Mafact systems. Uses standardized work as a management tool
Manages multi-skill development of employees using on-the-job training and training matrices. Presents new information to large and small groups. Administers and applies company policy consistently and fairly. Provides constructive feedback to all employees regularly. Establishes individual development plans by determining needed skills and knowledge. Participates in the hiring of new employees by interviewing candidates effectively and legally. Orientates new team members on processes, policies, procedures and people. Responsible for maintaining and developing team morale
Possess communication skills in order to work with internal and external contacts at all levels within the organization and represent the Company in a professional manner
Strong analytical, troubleshooting, and problem-solving skills for successful performance of job duties. Must have understanding of business issues relevant to job and Company operating procedures and connect these to work priorities and resolve problems
Ability to lead and develop others through support, training, etc. Must be able to manage staff toward departmental goals usually of a short-term focus

Supervisor Resume Examples & Samples

Responsible for loan servicing policies and procedures including: meeting operational standards, maintaining service levels, improving quality service, maintaining professional and technical knowledge and accomplishing organization goals
Develops, recommends, implements and supports strategies to maximize account penetration and collector productivity
Responsible for achieving daily and monthly goals as set by the department
Schedules, plans and communicates daily call campaigns as requested by management
Make recommendations concerning hiring, firing, advancement, promotion, or other changes of status for employees supervised
Responsible for planning, training, motivating, evaluating, analyzing and directing a team while insuring compliance and achieving maximum results for the company
Oversee and monitor performance as well as draft and administer performance reviews
Create schedules and enforce attendance policy
Review and approve timesheets for accuracy
5 years of collection experience required, supervisor experience preferred
High school diploma or equivalent required, some college preferred
Ability to calculate figures and amounts such as past due balances, interest, and fees
Ability to learn and understand the regulations and methods of collection, skip tracing and due diligence
Excellent analytical, communication, problem solving and negotiating skills required
Ability to work well on a team and focus on results; exhibit adaptability and flexibility

Supervisor Resume Examples & Samples

May perform data analysis and reporting of departmental statistics
May facilitate process innovation and/or special projects assigned by manager
The incumbent is responsible for the supervision of an assigned unit, usually 10-15 employees, which can include both non-exempt and exempt staff
Performs other relate duties as assigned by management
Strong knowledge of MS Word, Excel and PowerPoint
Proven problem-solving skills
Time management and organization skills
In-depth knowledge of documents, procedures, measures and terminology of the department
Knowledge of departmental software

Supervisor Resume Examples & Samples

Must be proficient in all Commercial processes and business rules
Daily oversight of all Salesforce.com queues that represent various states of readiness in order to complete. Be prepared to identify and resolve issues in all Order Management systems through vigilant monitoring of the various queues and order states
Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement
Responsible for facilitating training and internal coverage of the Order Management Representatives and acts as a mentor; motivating and assisting in their development
Attend conference calls and be prepared to discuss order provisioning failures with trend analysis
Act as a liaison between Order Management, Sales Support and Order Fulfillment
Assist in creating and maintaining documentation of methods and procedures
Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
Prioritize workload and adjust accordingly as situations change
Commercial Operations experience preferred
1-2 years experience as a lead or supervisor

Supervisor Resume Examples & Samples

Supervises and participates in all Accounts Payable activities including setting priorities, providing work direction, monitoring performance and motivating staff
Maintains a training program for all employees and assists in the training process to ensure compliance with department policies and procedures. Communicates effectively with staff to ensure the department is operationally prepared to handle all assigned responsibilities
Provides feedback to manager on all important matters and developments relating to customers, the department or staff and initiates appropriate action when required
Ensures payment for goods and services on behalf of TCF Financial and its subsidiaries
Develops and updates the Business Expense Policy and the required authorization policy
Provides direction to subsidiaries that will be utilizing TCF’s Accounts Payable system. Ensures system integrity is maintained throughout conversion
Ensures adherence to applicable state, local and government regulations such as sales & use tax reviews and adjustments
Monitor, direct and execute the 1099-MISC and 1042-S process for TCF Financial Corp
A minimum of three years of previous banking experience is required. Three years of experience in Accounts Payable is preferred
High school education or equivalent is required. Four-year college degree or business course work is preferred
Previous experience and the ability to supervise and administer the work of others is preferred

Supervisor Resume Examples & Samples

Contribute towards developing the business strategy of the service line/function
Periodically review the performance of the team with the service line as per the strategy goals
Manages resources in accordance with process/ project schedule
Ensuring the team is fully staffed and highly motivated to help ensure established field personnel quotas are met and exceeded
Maintaining and continuously striving for improvement by means Productivity and Quality Metrics
Quickly understands the business issues and data challenges
Work cross-functionally with other teams for resolving issues
Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
Reporting on accounts, opportunities and sales Forecast/Upside Funnel
Providing support for Ad Hoc projects and reports

Supervisor Resume Examples & Samples

Supervise clerks at DTVA facilities to support operations needs of growing business area of 600 + DTVA employees according to current departmental and company policies and procedures
Provide mid-year and annual performance reviews for direct report’s goal-oriented plans and ensure in line with overall organizational and departmental goals
Supervise DTVA Operations Helpdesk and insure all requests (A/C, carpentry, copiers, courier/driver runs, cube reconfigurations, drive-ons, furniture, janitorial, kitchens, lock shop, moves, paint shop, parking, recycling, safety, security, shipping/receiving, and telecom) are fulfilled to meet production schedules and departmental project deadlines
Supervise production and departmental moves, cubicle reconfigurations, furniture distribution, and telecom requests for all DTVA internal moves
Supervise setup and breakdown process for DTVA new hires, terminations, rehires and transfers
Update and maintain weekly headcount, space maps, and space plan scenarios for DTVA utilizing AutoCad and Archibus
Update DTVA Operations correspondence (i.e. new hire packets, move memos, telecom manuals, etc.) for distribution and implementation of Archibus
Implement internal Operations procedures/training manual for departmental reference and collaborate with DTVA Operations and Technology to maintain Operations WIKI
Collaborate with Technology to update DTVA Operations website to streamline operations requests through TVA Operations Helpdesk
Supervise inventory supply for copiers, kitchens, and cereal bars
Update and reconcile monthly phone and cable billing
Collaborate with DTVA Operations to maintain inventory of all DTVA facilities for Archibus
Maintain department calendar and signage for Tenant Improvements, Capital Projects, and meetings/special events
Supervise Disney Global Security requests for deliveries, guests, and hosts for TI or special events
Work closely with DTVA Operations Executive Director and Manager to establish overall preventative maintenance schedule for DTVA facilities
Liaise with Corporate Real Estate/Facilities Support Services and/or Property Management Company to address DTVA operations and facilities needs
Collaborate with DTVA Operations, FSS, and third party vendors to address all infrastructure issues (HVAC, Plumbing, Electrical, Acoustical, Cabling, etc.)
Oversee maintenance of kitchens, copy rooms, conference rooms, Café, and Fitness Center
Collaborate with Disney Fire and Safety to ensure DTVA facilities meet city fire code and OSHA guidelines
Supervise Emergency Response Team while collaborating with Disney Crisis Management Site Coordinator of DTVA facilities
A minimum of 2 years’ experience in a related field
Experience working in a large organization with complex organizational structures
Proficient in Excel, Microsoft Word, Outlook, and Power Point
Excellent written, verbal, and interpersonal communication skills
Detail oriented, takes initiative, and works well with teams
Ability to prioritize and supervise multiple projects and schedules simultaneously
Works well in fast-paced dynamic production environment
Strong desire to provide excellent customer service to WDTVA clients
Works well in a fast-paced, dynamic production environment
Detail-oriented; exceptional supervisory experience, and works well with teams
Excellent written, verbal, and interpersonal skills
Experience with SAP, AutoCad, Archibus, and PhotoShop
3 or more years of experience supervising other team members, as well as supervising projects

Supervisor Resume Examples & Samples

Develops and monitors service and quality goals, including definition and implementation of key performance indicators to continuously improve and manage business performance
Develops strategies for retail operations in North America that will support proactive customer service practices and future growth
Evaluates, defines, and implements process and system improvement opportunities to meet order management needs
Participates in planning and process improvements for service to stores during peak periods
Leading teams and developing partners (3 years)
Project management in a cross-functional environment
Knowledge of transportation or logistics
Knowledge of process development practices

Supervisor Resume Examples & Samples

Leads, directs, and supervises inserting and/or press delivery mailroom operations in a seven-day a week production environment
Responsible for communicating and implementing the short and long term operational and strategic plans
Responsible for meeting established goals and objectives related to budgets, deadlines, reliability, quality, productivity, waste, and other key issues
Administers policies and procedures in accordance with the collective bargaining agreement
Develops, recommends, and implements ideas and projects that will result in improved efficiency, productivity, quality, and operational savings
Complies with all Federal, State, and Local requirements
Manages and develops a high-performance teams

Supervisor Resume Examples & Samples

Market level development, implementation and oversight of Clinical Innovation Outreach Specialist staff
Coordination of management efforts with other Humana departments including, but not limited to Health Services Onsite Staff, Case/Disease Management, Quality Improvement, and Provider Relations
Collaborate with Health Services Manager for data collection, reporting and Quality Improvement initiatives on all programs, including evaluating ongoing effectiveness and improvement opportunities
Provides daily oversight and guidance to non-clinical support staff
Sales and/or Customer Service experience
Longevity working in an operational setting
Medical Terminology knowledge or Clinical experience

Supervisor Resume Examples & Samples

Supervise assigned Client Services personnel including recruiting, technical and professional development, performance management, leadership development and recognition initiatives
Responsible for compliance within Team business, corporate, legal and regulatory processes and policies
Actively manage daily workflow to ensure commitments are met on a continual basis. Promote and provide guidance to the Team in order for them to be successful in the commencement and terminations of transactions
Propose processes and initiatives needed within the Team and Department. Expected to actively participate in a variety of initiatives/projects
Ability to understand and compute interim rent billings by cost and location. Able to assist and direct Client Services Specialists with interim rent billings that are unique
Act as Subject Matter Expert within Client Services, including lease systems (LeaseWave, Asset Entry, etc)
Four-year college degree or equivalent work experience, prefer a four-year college degree in Business, Finance or related field
3-5 years of commercial contracts experience or work experience in a related position
Demonstrated ability to effectively supervise or direct others
Detail orientated
Possess math, organizational and problem solving skills
Solid understanding of finance operational processes

Supervisor Resume Examples & Samples

Exercise the authority as a supervisor concerning scheduling, salary recommendations, candidate interviews/hiring, corrective action/termination, performance appraisals, and promotions
Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and / or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports
Responsible for supervising one or more of the following Default Account Non-Cash areas: Loan Level final reconciliations, M&T Treasury Loan processing, posting accounting transactions, default general ledger monitoring and/or department and senior management loss reporting and analysis
Bachelor’s Degree or equivalent in work experience
Minimum three years’ experience in department or comparable area

Supervisor Resume Examples & Samples

May participate in or facilitate process innovation and/or special projects assigned by manager
Team handles deposit account opening and maintenance (PACE). Book transfers using CSW, reporting, as well as other transactions under a test pilot
Team developed to support the regions with administrative & high risk tasks. New tasks continue to be considered to transition to this team
Bachelor's Degree or equivalent in work experience
Minimum two years’ experience in assigned area
Minimum one year supervisory experience
Must be able to work in a fast paced environment

Supervisor Resume Examples & Samples

Leads Security Officers by example and provides a positive, professional and inspired work environment
Facilitates daily shift briefing by communicating pertinent and timely activity information to all security personnel at beginning of shift
Accountable for controlling and containing all field emergencies by directing Security Officers to respond appropriately to all emergencies
Assists with the supervision of special functions and details during assigned shift
Responsible for entering timely incident reports into PPM (incident management system)
Responsible for PPM training for all officers and supervisors at the Main Campus
Responsible for day-to-day management and operational effectiveness of security personnel – at Live TV productions – including all physical security measures as well as the personal safety of employees and guests
Monitors and ensures all Security Officers are following Company and Security policies and procedures
Consistently analyzes labor requirements, identifies efficiencies and partners with Management on current and future staffing strategies
Reporting to the Security Manager in the overall supervision of the (24)hour twenty- four security operation for the Washington News Bureau
5 years of work experience or law enforcement experience
Superior writing ability and command of basic English grammar
Physical ability to perform all responsibilities as listed above
Strong leadership, judgment, and decision making skill
Flexibility to work varying schedule (hours and days off), especially overtime
Valid guard license

Supervisor Resume Examples & Samples

Ownership and accountability for creation, achievement and assessment of performance against departmental goals
Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
Managing multiple employees and potentially business units with diverse technical requirements
Serving as an in-house authority for operational processing functions
Clearly and consistently communicating with the team
Effectively managing change
Demonstrated solid budgeting, forecasting, work process analysis, problem solving and risk management skills
Experience in business transformations, startups or tactical and/or strategic initiatives preferred
Experience building high-performing teams including recruiting, hiring, and training and retention
Superior business acumen, learning agility, dealing with ambiguity and paradox all essential qualifications

Supervisor Resume Examples & Samples

Responsible for efficient and reliable support of all aspects of manufacturing activities at the Shire 400 Manufacturing Plant
Responsible for efficient and productive operations of the Facilities Operations Group assigned to the Manufacturing Plant
Facilitates execution and ensures effectiveness of the Preventive and Corrective Maintenance Program
Ensures quality of execution and compliance of facilities activities
Responsible for personnel development and performance evaluation
Extensive, progressive experience in Bio-pharmaceutical and /or related regulated industries in management/leadership role
Demonstrated knowledge or mechanical and process systems employed in the manufacturing process. Good working knowledge of applicable regulations and codes

Supervisor Resume Examples & Samples

Minimum 2-3 years cable television or lodging industry marketing experience required
Acute attention to detail necessary for working with large amounts of data
Mastery of Excel, Pivot Tables, and other advanced Excel functions a requirement
Ability to translate business needs to IT requirements
Strong analytical skills required in order to make sense of and report on large amounts of data
Ability to supervise and prioritize multiple tasks simultaneously while under pressure and working with a number of different team members
Excellent organizational and follow-through skills in order to ensure that the many aspects of project management are handled and communicated to Sales, Marketing, IT and leadership
Strong interpersonal skills in order to build relationships and trust with IT, Sales, numerous member of the marketing team, and other groups and Showtime
Prior CRM database experience preferred

Supervisor Resume Examples & Samples

Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
Effectively manages resources to meet and exceed established processing intervals
Develops and maintains Sales Order processing documentation, policies and procedures
Provides day-to-day operational support for the regional commercial Sales Support functions
Responsible for local implementation of workflows related to the Sales Support functions for Business Class
Advises, provides counsel, and educates management on their operational impact
Implements company policy, methodologies, procedures and practices at each location
Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
All other Duties as Assigned
Associate’s degree or equivalent experience required
2 - 4 years leadership experience required
2 - 4 years relevant work experience
Extensive Sales/Sales Support Experience
Extensive Cable Industry Sales and Operations Experience
Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
Strong organizational development and business skills
Proven abilities in continual process improvement methodologies
Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
Conversant with telecommunications/networking technologies as well as business analysis tools

Supervisor Resume Examples & Samples

Good communication and organizational skills
Good command of the English Language, both written and spoken
Leadership and judgment

Supervisor Resume Examples & Samples

CurrentLPN or RN license in the state in which the nurse is / will be required to practice
Valid drivers license and/or dependable transportation necessary
BSN or Bachelors degree in a related field
Previous experience in utilization management, discharge planning and/or home health or rehab
Bilingual is a plus

Supervisor Resume Examples & Samples

Must have 3+ years’ experience in Human Resources
Must be knowledgeable in Employment Law
Knowledge of WorkDay is an asset
Must be able to learn independently
Must have strong work ethics
Must have exemplary attendance

Supervisor Resume Examples & Samples

Supervise Workforce Real-Time team of admins to ensure all responsibilities are managed while team is motivated, driven for growth, and accountable to all policies and procedures
Using workforce management software, monitor the real-time call activity of all customer-contact personnel. Real time monitoring includes but is not limited to, call center call volume, service level tracking, call handle time, off-phone time, and work schedules
Work closely and partner with Call Center leadership teams to schedule agent activities within the unproductive times
Work closely and partner with Scheduling and Forecasting teams to understand changes to daily, weekly, or monthly plans and/or determine whether further changes to operating plan may be necessary
Monitor and gather information to track service levels, manage the use of off-phone time to improve center performance
Monitor compliance to schedule and adjust schedules as necessary
Prepare daily schedules. Using guidelines and work with scheduling/forecasting team to make determination on “green time” or whether overtime is necessary to achieve desired results
Assist in the development of departmental goals and procedures to ensure the overall efficiency of the department. Help design methods for continuous improvement of customer service
Provide feedback to the appropriate managers and supervisors on performance results and work with the managers and supervisors on performance issues as necessary
Input in to computer system, required data such as agent information, schedule changes, supervisor and team information, coaching schedules and agent requests for time off
Inform immediate manager in a clear, concise, and timely manner of any unresolved customer service issues
Work with outsource vendors to ensure adequate staffing and performance is being managed
Manage all routing in ETS to ensure all Sales Strategies are being followed
Provide regular and adhoc reporting to leaders based on routing tatcis
Be point of contact for all phone impacting issues in all centers including being engaged, escalating and providing communication updates
Define daily tasks, procedures and coverage for WFA Admins and RTA Admins
Create standard process, escalation plans and procedures for departmental use and training
Evaluates forecast validity and schedule performance to determine where adjustments are needed
Collects and tracks center performance data to be used in the development of real-time, short and long term range plans
Maintenance and support of Workforce Management Software
Travel required to meet with Sales Leaders and other members of the virtual team
Ability to work hours outside of normally scheduled shift with little or no advance notification required
Motivate, Develop and Supervisor Front-line Employees
Accepts change in a productive manner
Must have at least 2 years in Call Center Call Routing
Must have at least 2 years in Call Center Workforce environment
Must have at least 2 years of Leadership experience
Experience working with automated scheduling software required
Must have experience with understanding complex systems and databases
Experience with Avaya CMS software preferred
Experience working with workforce management and scheduling and forecasting processes required
Must have advanced level experience with Microsoft Excel and Access
Experience with Time Warner Cable products and services are preferred
Strong written, verbal and interpersonal communication skills to effectively communicate with management, co-workers, vendors and agents required
Must be able to manage multiple projects simultaneously in a fast paced changing environment
Must be able to work independently, proactively identifying and prioritizing work
Two years of planning and analysis required in a call center environment required
Ability to efficiently manage multiple tasks simultaneously to completion required
Organization, accuracy and attention to detail required

Supervisor Resume Examples & Samples

Monthly and Periodic Responsibilities
Identify training needs and provide adequate training for the staff. Conduct and facilitate as required
Monitor and conduct staff appraisals and ensure timely feedback is provided to the staff
Manage individual and team performance
Liaise with HR to conduct interviews and manage all staff related issues
University degree in accounting/business or equivalent experience is required for this position
Post Graduate level accounting, finance or business courses would be viewed favorably
Professional qualification in finance, accounting or management (CA, ICWA, Merit Awards, HNC, CPA, CMA, and CFA) would be viewed favorably
Will be responsible for NAV Analysis team(s)

Supervisor Resume Examples & Samples

Process new cardholder applications; issuing and cancelling cards; and resolving issues related to spend limits, declines and fraud activity in accordance with company requirements. Act as Card provider first point of contact for issues relating to Corporate Card process and useage and support Customer queries relating to Concur use and operation, expenses policy, payments and claims
Administer changes to Concur system where required due to business or policy changes or to accommodate new business expense legal rules and requirements and support Concur project roll out to new Discovery businesses set up and training where required
Work with Corporate Travel Services and U.S. Corporate Card Administrator to ensure the Corporate T&E policy, and any policy or system updates, are implemented in Concur and cardholders receive appropriate support for escalation issues
Oversee the accurate and timely processing of manual expenses for businesses serviced not yet on Concur in accordance with country tax requirements. Ensure timeliness of claimants expense & receipts submission and actively chase late claimants for expense submissions
Control month-end reconciliation activities for T&E balance sheet accounts & accruals relating to Expenses ensuring balances are accurate and current, and ensure credit card statements are processed and paid timely
Maintain documentation of the Expenses process as current, ensure all SOX controls are complied with and evidenced and all SOX process narratives are current and correct
Review operating practices and procedures and recommend improvements to facilitate a more efficient and effective process. Subsequently, update and manage training materials, policy and procedures, and communications to establish consistency and best practices
Lead and support the team to meet all targets, KPI’s and SLAEnsure customer issues and concerns are discussed and resolved quickly and effectively
Support P2P Manager in meeting key internal customers on a regular basis to review performance and promote closer working relationships and support for change, measure customer satisfaction and ensure customer issues and concerned are resolved quickly and effectively
Report on key performance metrics related to T&E policy exceptions and management spend to monitor compliance and identify cost saving opportunities. Follow up with management and business partners to ensure action is taken to resolve issues

Supervisor Resume Examples & Samples

Supervises all functions of the Deposit/Disbursements and Money Market departments to ensure prompt and accurate turnaround on all work requests
Supervises the Treasury Operations staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries

Supervisor Resume Examples & Samples

Assist with managing budgets with monthly forecasting of revenues and expenses and financial responsibility for Tubing Hill and Snowbiking monthly revenue tracking
Tubing Operation: timely opening and closing of carpet including morning start-up procedures, operation in accordance with CPTSB regulations, oversight of appropriate staffing, snow work, tools, and supplies, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed, as well as upkeep of all tubing hill areas including lift, yurts, sheds, snow castle, restroom, and mazes
Groom the tubing hill in the snow cat to make sure lanes are safe
Train new cat drives in accordance with the company policy
Close out POS station; count station bank, deposit, review sales reports and ensure that all backup is present and sent to Recreation Audit. Ensure all company cash handling procedures are followed
Train new employees on RPOS
Staff Management: provide daily leadership, coaching, and motivation for Attractions Attendants, Leads and, Supervisors. Train employees, assist manager with mid and end of season employee reviews, discipline and motivate employees as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
Guest Service: provide consistent high quality guest experience as guests interact with Tubing hill attendants by initiating positive guest interactions and creating a friendly welcoming environment at all tubing hill areas, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and operational log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Lift Operations, Ski Patrol, 4Fun, Guest Services and Events
Maintain inventory for retail and order products when needed
College degree - preferred
2 years Mountain Ops & 2 years of Guest Service experience - required
1 year snow cat experience - required
1 year Adventure Point experience - strongly preferred
1 year of supervisory experience - required
Satisfactory motor vehicle check and a valid Drivers License - required
MS Office proficiency - required
2 years RPOS experience - required

Supervisor Resume Examples & Samples

Hiring and training of Lead and Scanner staff
Resolving any and all guest ticket and pass issues with the help of the Ticket Office
Investigate and follow up on fraudulent Season Pass and Lift Ticket usage; working closely with Keystone Security and the Summit County Sheriff
Scheduling of staff
Development of staff through continual training, coaching, and discipline
Monitoring Time and Labor of department in order to align staffing levels to budget and business volumes
Monitor scan equipment performance and work closely with IT to ensure equipment is operating at a high level at all times
Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, IT, Mountain Guest Services, and the Summit County Sheriff
Experience working in Ticket Scanning - Strongly preferred
Experience supervising others - preferred
Lift 50 pounds
Stand for the entire work day
Work outside in all weather conditions including but not limited to snow, extreme cold and wind
Maintain a calm and professional demeanor at all time in stressful situations

Supervisor Resume Examples & Samples

In the absence of the Mgr., resolve escalated issues that would normally be handled by the Mgr
In collaboration with the Mgr., set team goals, objectives, and priorities in alignment with departmental goals
Exhibits regular, reliable, punctual and predictable attendance

Supervisor Resume Examples & Samples

Training/coaching/supervising/leading of Terrain Park Attendants and Operators
Lead all Terrain Park Attendants and Groomers efficiently through the daily Terrain Park Operations and nightly design and construction plan
Assist Ski Patrol on accident investigations
Hiring, firing and Scheduling of terrain park attendants
Act as role model regarding employee development and guest service related initiatives
Assist in all trainings for Terrain Park Attendants including the implementation of all necessary tools and equipment
Assists with the Financial Managment of budget implications generated through the scheduling of attendants and operatos

Supervisor Resume Examples & Samples

Minimum 5 years of operations supervisory experience, preferably in the Commercial Insurance industry
Agency experience preferred
Strong written and verbal communication skills required
Must obtain insurance licenses as required by law within 6 months of employment

Supervisor Resume Examples & Samples

Effectively manages a small team of staff to achieve performance standards, develop and motivate staff to achieve effectiveness; mentors, trains and shares high level knowledge. Ensures staff demonstrates appropriate customer service attitudesand behavioral competencies
Ensures the interpretation of analysis is credible and explainable
Directs/reviews preparation of applicable financial analysis
Analyzes financial data and defines relevant information; interprets data for the purpose of determining past financial performance and/or to project a financial result. Activities may include

Supervisor Resume Examples & Samples

Establish processes that enhance productivity through continued efficiency gains
Manage the transportation coordination for all field activity including new and closed stores, relocation and remodels to ensure on-time delivery
Support the Logistics needs for all facility departments
Communicate with all levels of leadership and brand business partners
Support and execute brand and division strategies to meet established goals
Coordinate shuttle work with corporate office and corporate courier
Maintain functionality of all warehouse equipment, forklifts, pallet jacks, and RF guns
Organize and execute continuous improvement projects as identified
Measure and maintain Logistics department performance metrics
Maintain monthly financial budget for department
Provide performance feedback and conduct annual reviews for associates
Plan and manage associate work schedule based on forecasted volume
Execute daily expedited shipments to support field lab equipment emergencies
Solid leadership qualities and interpersonal skills
Ability to organize multiple projects and tasks at once
Work independently, exercising solid decision making skills
Highly competent in Microsoft Office, specifically Excel and Access
Transportation Optimization software experience preferred
Minimum 5+ years Supervisory experience
Minimum 5+ years Supply Management experience

Supervisor Resume Examples & Samples

Lift Operation: timely opening and closing of assigned lifts including morning start-up procedures, operation in accordance with CPTSB and ANSI regulations, oversight of appropriate staffing , snow work, tools and supplies at all stations, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed as well as upkeep of all lift areas including lift huts and locker room
Staff Management: provide daily leadership, coaching, and motivation for Leads/Attendants. Includes interviewing, hiring, training, mid and end of season reviews, and corrective action and motivation as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
Guest Service: provide consistent high quality guest experience as guests interact with lift operators by initiating positive guest interactions and creating a friendly welcoming environment at all lift stations, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and op log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Scanning, Ski Patrol, Ski School, Tickets, Grooming, Guest Services and Events
At least two season of experience as a lift operator - required
Experience as a lift operator at Keystone - strongly preferred
This is a combined sitting and standing/walking position for up to 8 hours each
May lift up to 100 lbs
Supervisory experience

Supervisor Resume Examples & Samples

At least three years of retail key-holder experience in a qualifying contemporary or luxury environment
Passion for retail and fashion
Ability to supervise, manage and develop a strong sales team
Dynamic with excellent interpersonal skills
Knowledge of sales techniques and enhancement of products
Excellent communication, leadership and organizational skills with a proactive approach and a strong sense of analysis and decision making
Demonstrated computer proficiency, Microsoft Excel a plus

Supervisor Resume Examples & Samples

To be aware of the weekly shop sales targets and to actively work towards achieving these set financial targets; to drive sales personally and to supervise the team
To ensure that the Customer Service Experience is personal, engaging and educating
To be a brand ambassador and ensure a high level of customer service is maintained at all times
To ensure that in liaison with the Shop Manager and Assistant Manager; full product training is given to the Retail Sales Staff regarding their specific area and that this training is ongoing throughout the year
To ensure that stock quantities are at the desired levels with regards to replenishment and re-ordering
Minimum educated to SSCE level or equivalent qualifications or practical attainment
Ability to provide excellent customers service, experience with CRM
Ability to monitor stock levels

Supervisor Resume Examples & Samples

Perform detailed review and finalization of the Shareholder reports including Financial Statements, Portfolio Statements, Notes to Financials as per various jurisdiction Accounting Standards/GAAPs
Review of Tax provisions, Excise Tax and Tax related reports
Review and finalize reports for Senior Management/ Board of Directors
Coordinating with internal/external Clients, Auditors, Tax Advisors and Brokers
Report metrics/work status to the Manager and follow defined escalation guidelines
Coordinate workflow planning to ensure completion of tasks and maintain departmental procedures
Ensure all control procedures related to functional financial reporting output are being followed
Lead transitions and ensure smooth transition of tasks within the specified timeline
Perform ad-hoc reports/requests/assignments as required by GFAR groups/clients/senior management
Suggest improvements to functional financial reporting procedures and processes to maximize quality and efficiency. Review internal policies and procedures and update as required
Excellent written and verbal English communication skills
Ability to independently prioritize and plan multiple tasks, supervise work assignments and adhere to established time frames and deadlines
Provide guidance and direction to the production staff to ensure functional tasks are planned, organized, and completed in a timely manner
Ability to motivate staffs to achieve process goals

Supervisor Resume Examples & Samples

Experience in client service, marketing, project management or product development
Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
Excellent interpersonal and client/customer skills
Ability to maintain updated knowledge of procedures, products and activities of assigned area
Ability to accurately proofread documents
Fair knowledge of account structure, FT systems, and trade life cycle from theoretical & technical perspective
Coordinate duties of departmental staff
Effective interpersonal and people-management skills
Ability to motivate assigned staff, hold them accountable, organize workflow, and manage change
Ability to supervise staff members in own and other locations
Ability to influence and negotiate within own department and business unit

Supervisor Resume Examples & Samples

Supervise team of Project Coordinators and Sr. Project Coordinators to successfully manage and deliver Fiber or HFC Services as needed
Works with team, clients and sales staff and is primarily responsible for the successful delivery of projects on time, to budget, and within scope/quality
Determine the required cross functional staff and resources needed to effectively complete projects
Understands and clearly defines the scope of assigned projects
Tracks projects against the plan and adjusts schedules accordingly ensuring to notify all key stakeholders
Communicate regularly with project team, functional managers, and all key stakeholders to ensure all are apprised of the project status, issues impeding progress, actual to budget cost, and recovery plans for off-track items/tasks
Prepares and updates project management documentation including but not limited to, project plans, meeting agendas, feasibility reports, and project update reports
Establish and maintain an assessment of risk throughout the duration of the project
Manage and motivate team members to higher performance
Hold others accountable for completion of project task and actions items
Proactively ensures progress of the project by meeting with functional area managers to check for understanding and clarify project scope as needed
Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussion)
Produce a final report and evaluation of the project, lessons learned
Assist with all aspects of project budget
Assist in the development of workflow process as required
Assist in the development and understanding of operations management staff as required
Contribute to the ongoing improvement of Project Management methodology and process flows
Support Strategic planning and Sales initiatives

Supervisor Resume Examples & Samples

Direct staff responsible for analyzing and processing group payments. This includes reformating different file layouts using Excel and converting text payment files, allocating premium correctly to each policy as well as other related billing maintenance and suspense responsibilities
Supervising and assisting staff in researching discrepancies, processing changes and corrections and contacting customers, agents or internal departments for missing information as well as providing discrepancy reports and follow-up through resolution
Setting up file exchanges and facilitating file transmission and understanding the file protocol. Using and creating tools for data analysis to increase processing efficiency
Adhere to all guidelines and expectations for service levels, aged supsense, etc
Monitoring staff to ensure that appropriate research,actions and decisions are made
Review quality results and daily work to ensure that staff is following procedures
Be accountable for all working cash volume within our aging guidelines as well as being able to identify, explain, and report trend changes
Contacting appropriate parties to resolve discrepancies or outstanding issues with a strong sense of urgency and customer focus
Working in a collaborative manner to meet established departmental service level goals
Ability to multi-task in high volume environment on a daily basis and make sound business decisions while maintaining acceptable quality and productivity levels in your team
Excellent interpersonal skills with all levels of the organization internal and external including verbal and written communication
Coaches and counsels team members both individually and together toward improved performance
Related experience in Accounting/Finance or data analysis
Strong Excel, problem-solving, analytical, and organizational skills
Reconciliation experience preferred
Access preferred

Supervisor Resume Examples & Samples

Actively manage 4 Administrators, reviewing their task assignment and daily progress against agreed deliverables
Perform daily cash and asset reconciliation to prime broker/counterparties
Investigate and clear reconciliation breaks with internal departments, Derivatives Team, TCM Production Team and external parties
Update Management Information System (MIS) with details of material and aged items
Build a significant level of client contact to resolve outstanding issues

Supervisor Resume Examples & Samples

Supervises the kitchen staff in the absence of the Executive Chef
Assists with purchasing, receives all food products and rotates stock as needed
Daily and monthly inventories
Receiving night deliveries when needed
Night prep work when needed
Oversees preparation, presentation during lunch service
Expedites all food items served
Maintains all kitchen equipment
Manages all policies and procedures in regards to the back of house staff in absence of the Executive Chef
Maintains and abides by budgetary controls for the back of house
Maintains a clean and hazard free work environment
Monitors and Maintains the adherence of Sanitation and Safety rules
High School Diploma or equivalent - required
At least 4 years Restaurant experience - required
At least 2 years supervising 10 or more people - preferred
ServSafe Certified - preferred
Basic Microsoft Office and Outlook - required
Fluent in English - required
At least 5 Years Cooking in a Restaurant environment - preferred
Must be willing to work weekends and holidays - required
Snow removal may be required
Outside work may be required

Supervisor Resume Examples & Samples

Ensure all work is completed according to established policies, procedures, and standards. Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications
Ensure all processes have been adequately validated and/or verified
Document staff actions including training. Conduct performance appraisals according to established process
Provide ongoing follow-up and feedback. Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks
Oversee, and as needed, support staff in their activities to ensure timeliness and accuracy of related responsibilities in assigned area
Review, develop and implement process improvements, departmental goals and objectives
Participate in business related meetings and follow up on discussion items related to area of responsibility
Resolve day to day issues with the support of the Manager
As requested, represent the Department on Corporate and/or cross-functional project teams
Ensure quality and continuous improvement initiatives for assigned area
Manage customer relationships both internal and external
Prepare monthly, quarterly, semiannual, annual or ad-hoc reports as requested
Complete other related duties as assigned
HS Diploma/GED and minimum of five (5) years experience w/ two (2) years minimum supervisory/staff development or team lead role, or minimum of five (5) years experience w/ one (1) year industry specific experience
Excellent written and verbal communication skills and excellent interpersonal skills
Excellent organizational and documentation skills with attention to detail and accuracy
Demonstrated knowledge and proficiency with personal computer software in a business environment. Microsoft Office preferred
Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment
Ability to achieve and maintain positive rapport with diverse customers to give them high quality, responsive service
Ability to adapt to new environments, adjusts to situations or demands, and function effectively in them with a minimum of confusion or loss of productivity
Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, including talking with company members located in foreign countries if needed
Ability to work in a team environment and minimal supervision
Excellent judgment and discretion
Energetic, positive thinking and self motivated
Excellent training skills

Supervisor Resume Examples & Samples

70%
A minimum of a B.S. degree in science or engineering with at least 5 years relevant experience executing, developing, and/or administrating GMP quality programs in cGMP biotech and/or pharmaceutical environments
Excellent interpersonal skills and the ability to communicate well orally and in writing
Leading a group of QA professionals, assuring effectiveness and efficiency of staff; assessing performance of direct subordinates through coaching, mentoring and performance management Strong prioritization and delegation skills
Able to perform functions in accordance with cGMP guidelines. Knowledge of regulatory requirements and guidelines for US and Europe
Ability to create, manage and improve complex Quality systems, integrating with existing systems Proficiency with Microsoft applications Word, Excel, Project, and Powerpoint; ability to learn additional software applications, as the need arises
Ability to work effectively in a fast-paced environment
Good interpersonal skills required
Adherence to domestic and international GMP regulations, cGMP’s, company policies and DNA leadership capabilities
Teamwork skills essential
Ability to multi-task in a dynamic environment with changing priorities
Ability to meet challenging timelines, in spite of obstacles
Ability to think strategically and tactically, balancing these as workload changes
Self-motivated and driven to independently accomplish department goals and objectives Positive outlook and motivating, in spite of obstacles
Understands the needs of key collaborators and customers, and interacts effectively intra- and interdepartmentally to achieve alignment and consensus
Must be capable of defining, implementing, and successfully defending sound QA systems’ approaches and principles
Demonstrate unwavering ethics and respect for all customers. Practice open and honest communication, building authentic relations. The individual must be flexible to effectively embrace change. When faced with challenging circumstances, finds creative ways to ensure achievement of the desired outcome. Plans, organizes and communicates with others who may have concurrent work streams. Proactively improves customer service. Demonstrate genuine respect for others. Seeks greater understanding of self and others: seeks feedback about one’s own behavior Demonstrates leadership qualities. Works effectively in situations that are outside one’s usual activities and responsibilities. Fosters employee ownership and development by allowing others to make independent decisions and judgments
Seeks the input of others before making a decision. Demonstrates personal dedication; balances personal needs with Shire’s needs. Illustrates dedication to Shire by going above and beyond expected individual responsibilities
Accountability & Ownership
Delivering Excellence
Self-Knowledge
Judgment and Decision Making
Energy and Drive

Supervisor Resume Examples & Samples

4 to 5 years of experience
Bachelor degree in related field
Payroll systems experience required; PeopleSoft, Workday, ADP Probusiness and Kronos experience preferred
Have an advanced understanding of the process and able to recommend and implement workflow
Provide subject matter expertise on assigned processes
Able to Identify and recommend staff training needs in response to process changes or new system implementations
Demonstrates an intermediate to advanced ability to perform mathematical calculations and analysis
Strong Analytical Skills
Strong use of databases/technology skills
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties
Excellent in MS office suite with emphasis on Excel
Excellent organizational skills with ability to prioritize and meet deadlines
Excellent analytical, reconciliation and research skills

Supervisor Resume Examples & Samples

Assist in preparing the store for the day in cleaning duties and replenishment duties
Receive/ process stock from vendors
Fill orders for E-commerce
Open/Close Store
Utilize Point Of Sale system
Follows direction given by the Store Manager to help the store be successful
Must be able to work a flexible schedule, including evenings, weekends and holidays
Occasional travel required

100

Supervisor Resume Examples & Samples

High school education -required, college education -preferred
5 years teaching experience with kids and adults
2 years supervisory experience -required
PSIA/AASI Level 1 -required
Proficient in Word and Excel -required
Fluent in English

101

Supervisor Resume Examples & Samples

UG – Degree in any stream
5 – 7 years of experience in serving customers in a contact center set up – preferably in the Financial Industry out of which at least 4 years performing the role of a trainer
Experience in content development will be critical
Experience in training on voice and written is essential
NISM - Series-II-B Registrars to an Issue and Share Transfer Agents - Mutual Fund Certification Examination
NISM-Series-v-a-Mutual-Fund Distributors-Certification Examination
Proficient in English and Hindi any other language/s along with the 2 will be a value add
Good Content development skills
MS – Office knowledge especially Power Point
Knowledge of Share trading and Mutual funds
Ability to explore and identify new training requirements based on the external environment (markets, Competition etc)
Ability to interact at various forums with International Business team leaders and assess their requirements as well as take some best practices
Learns the essential activities and tasks associated with his or her own work role
Exceptionally strong customer service skills and knowledge of the Industry
Demonstrates full competence in his or her own work
Training Need Identification the members of the assigned team and identification of specific training programs to have the training need addressed
Effective communication across business units / functions
Good relationship building and managing skills
Highly skilled in managing conflicts
Take care of all administrative requirements with respect to training so that training sessions can be conducted without any disruption
Ensure that all open items or questions to which we don’t have answers for are worked upon until closure and necessary updates are given to the team on the progress of the same
Act as a role model and a mentor to the employees of the Department
Effective in problem solving capabilities
Early identification of any possible attrition in the Training Batch so that appropriate measures can be taken to eliminate the risk
Taking ownership of decisions and not passing over the responsibility onto another person or department function , consults with the respective personals as applicable

102

Supervisor Resume Examples & Samples

Provide leadership and guidance for the entire outbound survey research staff, including Agents and Production Coordinators
Coordinate nightly staffing goals, ensuring all projects reach the recommended hours necessary to finish on time
Oversee the quality of QA processes
Coordinate every schedule to ensure we maintain billability and are always staffed appropriately
3+ years of professional experience in a customer service, call center or business processing environment
Proficiency with basic computer programs including the MS Office Suite
Strong verbal, interpersonal and written communication skills required
Strong analytical, problem-solving and decision making capabilities required

103

Supervisor Resume Examples & Samples

Oversee the Northstar Call Center and PSS Central Reservations daily operations
Recruit, hire, train, coach, and maintain a quality core call center staff of up to 8 staff
Lead by example, be a role model, and administer company policies and guidelines
Lead Guest Service driven teams in order to provide the Experience of Lifetime for internal and external guest
Maintain a department that upholds all departmental and company policies and procedures
Monitor and track the daily phone calls received, dropped calls and Live Chat interactions
Identify, research and resolve guest issues using tools provided
Promote a strong sales culture that genuinely upsells products and services
Own, personalize, and elevate the Call Center and CenRes Department to exceed their department goals
Oversee all Product Sales & Services products by working closely with our Product Management team and tracking software
Proofread Northstar™ California website for consistent messaging and product and service details
Collaborate with Marketing Department to consistently promote products and services with correct pricing, dates, and fulfillment requirements
Manage PSS shared network folder; ensuring most updated forms and operating procedures are active
Create morning meeting notes for all PSS locations and uploading to Northstar PSS Sharepoint page providing up-to-the-minute information and “one message” for all departments
Create and implement RPOS training for all PSS locations
Train PSS staff in the following RPOS modules: Access Products, Class Lesson, Season Pass, Advanced Sales, and Private Lessons
Exceptional verbal and written communication skill
College degree (preferred)
Knowledge of database management software applications
Experience in Product Sales & Services & Resort -POS (highly preferred)
High proficiency in Microsoft Office as well as computer literacy
2 Years of guest service experience
2 Years of previous experience in a role with Supervisor-level oversight
Ability to effectively present information in one-on-one and small group situations
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to work well with others in any condition including internal and external guest
Able to maintain a positive attitude in all circumstances and guest interactions
Able to maintain a clean cut and professional appearance at all times
Able to sit or stand for long periods of time
Able to lift 15 lbs

104

Supervisor Resume Examples & Samples

Minimum of two-year degree preferred. Four to five years relevant experience required
Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
Food Manager Certification required or completion of this certificate within six months of employment
Experience supervising and training staff is required

105

Supervisor Resume Examples & Samples

Bachelor's Degree in Accounting, Finance, Economics, or related discipline
5 years of experience in Accounting in roles of progressively greater responsibility
2 years of experience in a supervisory or managerial role
Self-motivated, creative approach to independent research and problem solving
Demonstrable leadership skills

106

Supervisor Resume Examples & Samples

Graduate, preferably from a commerce / accounting / finance background. Proficient in English, numerate
Previous experience in handling a team, preferable in the mutual fund industry with a minimum of 5 years of Industry exposure
MBA, AMFI certified
Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)
Knowledge of internal process flow and movements
Strong attention to detail and quality
Model good work habits and appropriate use of procedures and controls
Reasonable PC knowledge including use of Microsoft Office products, to include Excel and Word skills
Administrative and time management skills
Ability to interact with team members
Preferable. Should have handled large teams (Remotely also)

107

Supervisor Resume Examples & Samples

Assists less experienced service center representatives resolve complex customer questions
Researches complex customer inquiries and responds to appropriate parties in a timely manner
Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience
Provide occasional phone coverage when required
Interfaces with team members, management, and customers in reference to customer service issues
Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement
Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff
Bachelor's degree or equivalent combination of education and experience
Four or more years of customer service experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Good business and analytical problem solving skills
Ability to follow oral and written directions

108

Supervisor Resume Examples & Samples

Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
Develops operational strategies, propositions and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team
Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities
Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process. Maintains currency with industry trends and forecasts
Nine or more years of business process outsourcing, consulting or systems implementation experience
Five or more years of supervisory/management experience included
Series 6 is required
Strong analytical and business process development skills
Ability to strategically assess clients' business, identify improvement opportunities and convey understanding to client
Ability to define specific solutions within an abstract environment
Ability to conceptualize, design, develop and apply business and management consulting applications and services

109

Supervisor Resume Examples & Samples

Supervise, guide and direct the daily activities of the CDTM Client Delivery Implementation Department. This includes, but is not limited to: on boarding activity for all TM related products, acquisition projects, system conversions and addition of new TM Products. Maintain an efficient operating department and other related activities including escalated customer issues, scheduling, attendance, call monitoring, performance appraisals, training, hiring, and handling conflicts. Coordinate work flow schedule and direct department personnel according to priorities
Train, develop, motivate, and recruit staff, according to company policies and employment laws, and ensure relevant company wide procedures are followed. Provide assistance to management in handling conflicts, recruiting, training, scheduling, employee relations, performance reviews and other related human resource activities
Formulate solutions to complex problems through researching, analyzing, recommending and resolving issues or cause(s) of problems, which will remove, amend or nullify the negative effect of the problem. This is accomplished under administrative direction and company policies
Review and develop department procedures, ensuring efficiency as well as compliance with regulations, corporate policies and audit requirements. Coordinate with SOP committee and communicate changes to department staff. Review internal and external communications regarding new and enhanced products, FAQs, trending, etc., to ensure professionalism and accuracy
Review and analyze month-end statistical and SLA reporting for accuracy and provide information as needed. Take action based on monthly reporting to identify customer service and training opportunities
Establish relationships with internal and external parties to organize the various components needed to initiate, run and conclude projects. Duties include coordinating schedules and activities, working with customers and internal areas to identify issues and tracking progress of providing new services to CDTM customers
Maintain expertise in Treasury Management products and promote the sales of these products and services by use of eReferral and communication to staff about corporate sales campaigns. Have working knowledge of software applications used on a daily basis and be aware of changes in the financial industry that impact the area. Stay informed as to relevant skills and qualifications levels required by staff to perform their functions. Accomplish this through trade or other publications, outside visits and meetings, vendor provided material or attending vendor conferences and seminars
4-7 years of Financial Services experience and at least 1 year supervisory experience. Prior experience with Treasury Management products or Commercial Banking is a plus Required
7-10 years in Financial Services Industry and 3 or more years in Supervision. Prior experience with Treasury Management products or Commercial banking is a plus. Preferred

110

Supervisor Resume Examples & Samples

Receive / process stock from vendors
Open / Close Store
Utilize Point of Sale system

111

Supervisor Resume Examples & Samples

Works with team leads to ensure service level metrics are achieved through regular scheduled and just-in-time coaching (Ulysses methodology)
Supports management in driving strategic direction at the lead and staff level
Support leads on escalated interactions, 2nd point of contact
Works with team leads and staff employees to drive efficient call volume activity and management through communication with the Workforce Management Team and call queue monitoring
Supports cross-functional process improvement efforts
Keeps abreast of technological and industry developments
Processing of all direct reports timecards and ensuring all associates are completed
Reward and recognize associates monthly for performance above and beyond expectations
Perform interviews for new hires and tracking for all requisitions at the lead associate and associate level
Reviews and adheres to all Company policies and procedures and the Employee Handbook

112

Supervisor Resume Examples & Samples

Support Scan Centre Operations Manager in Management of Production and Productivity within the Xerox Scan Centre, specifically Day Forward and Maternity Current Pregnancies
Ensuring twice daily collection of all event packs from agreed clinical zones; A&E; CCD and Maternity Administration dept checked in using “Day Forward Tracker”
Ensuring all Event Packs and Maternity current pregnancies are checked into Scan Centre within 4 hours of receipt
Responsible for co-ordination of staff/resources according to fluctuating daily volumes, ensuring sufficient cover available at all times to meet contract SLAs, escalating any concerns to Scan Centre Ops Manager / SDM
Ensuring all event packs/documentation are scanned in batches with XPIM job sheets for all batches
Ensuring all current pregnancy files received from Maternity are checked onto tracker creating XPIM job sheets for all ME volumes
Responsible for ensuring that all “non compliant” event packs are recorded and returned to clinic clerks / maternity admin
Analysis of reasons for non compliant returns, looking for RCAs, trends and patterns – working with Trust departments to fix issues
Escalation point for all queries relating to event pack compliance including unscannable items
Prioritising all red bags for prep and scan according to required by date and SLA
Ensure all volumes within day forward scan workflow are prepped and scanned to meet SLA, including QA
Liaising with XPIM Support Supervisor to ensure all jobs within XPIM day forward workflow are released, escalating any issues as necessary to SDM/Analyst
Ensuring all completed files are checked out securely, taped and included on manifest for collection by Restore
Fully Accountable for accuracy of check in; Audit trail of all day forward files whilst in Scan Centre; SLA compliance; check out; box contents at point of receipt at Restore
Escalation point for day forward IP/ME box contents exceptions, re-calling boxes as necessary and amending/ fixing any issues
Provision of back up in the absence of the Day Scan Workflow Supervisor
Provides a back up in the absence of the Service Desk Co-Ordinator
Creation of “off site tracker” daily and forwarding to the Service Desk
Creation and submission of agreed MI – daily/weekly and monthly to Service Delivery Manager
Responsible for the cleanliness and basic maintenance of scanning equipment
Responsible for the calibration of all components of scanner and computer work stations for all staff on a regular basis
Management of IT/scanner faults or downtime, reporting to Service Delivery Manager or Analyst / Trust IT Help Desk to ensure that the service can continue to run efficiently
Scanning of Complex multi-page documents including Long Scans and escalation points for long scan queries
First escalation for QA/ error exceptions including re-scans and correcting of errors to meet SLA
Responsible for maintenance and changes required to PRM relating to alignment of Forms Packs to Clinic
Responsible for management of 90 day post scan disposal of Day Forward and Legacy records – which is carried out by Restore. Follow post 90 day disposal process to provide approval for disposal
Carry out ad hoc audits as part of QA, including disposal process
Accountable for Health & Safety standards relating to Scan Centre, specifically in relation to the carriage and storage of files/boxes of files/records and storage on shelving/racking
Ensuring security of building including fire evacuation procedure during alarm tests and in case of genuine alarm
Responsible for completion and submission of quarterly H&S checklist
Key holder for Scan Centre
IT competent – capable of provision of agreed Management Information
Fully trained on use and calibration of scanning and printing equipment within scan centre
Excellent attention to detail and accuracy, including quality control of own and team’s work
Full and complete understanding of service responsibility and SLAs pertaining to Preparation and Scan of Day forward and Legacy Patient Records in order to provide absence cover
Ability to work to deadlines, prioritising workload to meet SLA and supervision of staff to do same
Good communication skills – both written, oral and face to face to face
Capable of carrying out in-depth investigations of escalated issues, but understanding when to escalate in order to maintain Service to Client and to Xerox
Ability and willingness to act as back up for Line Manager and absence cover for Peers

113

Supervisor Resume Examples & Samples

Coaching team members to strengthen or improve performance dimensions
Performing analysis on complex HR/payroll data issues and determining required actions
Provide customer support to HR, managers, and employees
Identify, initiate, and implement continuous process improvement opportunities
Communicating professionally, effectively, timely and courteously
1-2 years of related experience highly desired
Proven leadership experience highly desired
Excellent communication skills, including ability to interface with senior management required
Excellent customer service orientation required
Strong time management skills and ability to handle multiple tasks required

114

Supervisor Resume Examples & Samples

CompTia A+, Net+, Security +, MCP Certifications, NCTI, or other recognized technical competency certifications preferred, but not required
Ability to communicate both verbally and in writing, policies, procedures, and practices required
Ability to motivate employees using coaching skills required

115

Supervisor Resume Examples & Samples

Generate sales, and demonstrate and maintain a professional standard of guest service
2 years of outdoor industry retail/rental sales - preferred
Ability to communicate frequently with co-workers and guests in accurate spoken and written English
Excellent communications skills, both written and verbal
Passion for outdoor adventure sports

116

Supervisor Resume Examples & Samples

Developing and implementing methods and procedures to improve efficiency and safety of operations
Maintaining the security of all merchandise and capital equipment in assigned departments
See online job posting for essential job functions
Retail experience preferred

117

Supervisor Resume Examples & Samples

5+ years of in-depth experience inclusive of clinical patient care and acute care utilization
Active New York State Registered Nurse license
PRI Assessor Certification
Understands Utilization management, discharge planning , insurance denial/appeal and social service operations within the acute care hospital setting
Excellent problem solving and prioritization skills

118

Supervisor Resume Examples & Samples

Strong asset management proposal experience, preferably in a global environment. Additional general financial services or asset management experience is highly desirable
Demonstrated success in leading others, either as a senior team member or in a supervisory role
Good understanding of institutional and retail asset management, plus strong knowledge of financial markets globally
Strong knowledge of investment products including: equity, fixed income, real estate and alternatives (or experience/education to develop this knowledge quickly)
Capable of building strong working relationships and interacting professionally at all levels of seniority and across multiple cultures
Flexible and adaptable, demonstrated ability to succeed in a rapidly changing environment
Excellent writing, editing and proofreading skills
Meticulous attention to detail, across all aspects of data, language and grammar, and general layout and presentation
Excellent project management and organization skills, able to manage multiple tasks and meet tight deadlines
Strong working knowledge of MS Word, Excel, PowerPoint, SharePoint & Qvidian QPA
Excellent research and analysis skills, tenacious in following issues to a successful conclusion
Strong mentoring and coaching skills, able to support and develop individuals through on-the-job feedback and training
Able to effectively represent the group within the local region, while also sharing local regional views with the wider global team
CFA licensing or other financial qualifications or equivalent knowledge is desirable
University degree or equivalent knowledge and experience

119

Supervisor Resume Examples & Samples

Assumes managers responsibility in his/her absence
Interfaces with appropriate departments to ensure that manufacturing requirements are met in an efficient manner
Resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
Train, advise, and counsel employees on up-to-date production methods
Supervise the allocation and distribution of materials for production
Regulate work flow to insure maximum efficiency
Schedule overtime when necessary
Increase/decrease temporary staff as needed
Work closely with Quality Control to maintain schedules
Maintain good employee relations and keep accurate records of departmental activities
Evaluate subordinates performance
Must be fluent in Excel at an intermediate level, advanced level preferred
SQL capable (preferred)
WMS/planning capabilities required, with strong preference for SAP experience

120

Supervisor Resume Examples & Samples

Bachelor's degree or equivalent work experience with a minimum of 3 years in a team leader or supervisory role, or be an exceptional candidate in a senior administrative role
Solid Franklin Templeton business insight and experience in financial services industry
Ability to deal with sensitive data and maintain absolute confidentiality
Ability to perform multiple tasks in a fast-paced, team environment
Ability to influence without authority and negotiate with senior leaders
Be proficient and have excellent written and verbal communication skills in English
Strong command of MS Office: Excel – Spreadsheets, formulas, pivot tables, graphs, PowerPoint – Graphics
Ability to recognize and communicate potential issues impacting the function
Be able to travel to and from FTI offices, customer/vendor locations and business conferences

121

Supervisor Resume Examples & Samples

Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities
Data Analysis experience
Strong communication skills both written and verbal is a must as you are communicating daily with the CPO's (Core Process Owner/Director) and the GM's (General Manager) daily to ensure the departments are on plan to meet the goal for the day and to take actions as required
The ability to make sound and good decisions, strong attention to detail, excellent time management skills and the ability to problem solve
Advance Proficiency in Microsoft Office Word, Excel and PowerPoint
Organizational skills and ability to multi task
Meet clearly stated expectations and take responsibility for achieving results
BA degree or equivalent experience
Previous workforce management experience in a call center or production environment
Knowledge of Verint a plus

122

Supervisor Resume Examples & Samples

Acting as an internal consultant across all of our business units, this position will take a leadership role delivering solutions
Ability to understand how to ingest large data sets from a variety of sources (SQL, Teradata, Oracle, Hadoop, Alteryx, QlikView etc)
Expertise to manipulate data to form unified data sets for analysis
Strong visualization skills (understanding of appropriate visualization techniques based on the data set)
Analytic capabilities with understanding of: correlation, optimization, clustering, and time series analysis)
Communicate findings to make data analysis actionable and understandable by business partners
Ability to take complex problems and break them down to create an implement an action plan
Strong understanding of analysis and computational complexity and ability to programmatically solve problems
Strong capabilities at designing visual interface for data interaction

123

Supervisor Resume Examples & Samples

Support the accurate & timely completion of team activities (Regulatory reports filing, submission of data, completion of KYC activities and coordination with KRAs)
Coordinate with Compliance, FTT and other Business partners to ensure the departmental activities are completed
Actively manage and reduce the error rate for transactions processed on a daily basis
Manage resources to handle spike in volumes
Review MIS of teams to study performance and suggest methods/new processes to improve the same
Regularly review controls and procedures to ensure that they are adequate and being adhered to. Suggest changes where necessary, to enhance the operational processes and increase efficiency of the unit
Make necessary changes in process/conduct necessary training based on findings to improve productivity and efficiency
Support other team leaders (within the team) to complete critical pending activities within agreed timelines
Responsible for completion of special projects as may be assigned. Ensure all project activities are completed on time
Manage and maintain good relationship with vendors and business partners
Manage the inflow and ensure service standards are meeting and quality levels are maintained during times of spike in volumes
Interacts with internal departments to ensure customer’s requirements are met
Manage a team of 4 to 7 people, which consists of Executives, Senior Executives
Assign and monitor work of team members and provide timely guidance and feedback
Make efforts to gather cross functional knowledge
Ensure timely policy/procedure changes are communicated to the team
Manage the service delivery to Sales/Customer Service/ fund accounting and Treasury services as per the Service Level Agreement
Enhance the SLA as required with feedback from Sales and Customer Service, and based on market conditions
Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction

124

Supervisor Resume Examples & Samples

Recruit, hire, train, supervise, coach and performance manage, 10 Proposal Coordinators and achieve SLA targets by adhering to client standards
Attend, lead and participate in team meetings
Develop customized solutions for new and current RFP response processes
Ensure team demonstrates customer service attitude through excellent knowledge of tools and processes
Ensure sound relationships exist between Proposal Coordinator team and Campaign Planning team
Analyze RFP volume across Team and develop and manage workload distribution
Systematically review and assess Proposal deliverables to ensure accurate and on-time delivery to internal customers (Sales Teams)
Participate in the development of process improvements that result in increased delivery speed and accuracy
Methodically track defects, and troubleshoot and solve inefficient approaches
Work directly with VP Campaign Planning on proposal preparation questions
Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
Collaborate with VP Campaign Planning to understand and support client proposal requirements and ensure that Sales has the required sales materials and support information for all RFP responses
Supervise, guide and motivate Team and ensure high quality of work and customer service
Bachelor’s Degree in a relevant discipline
2+ years of management experience, with emphasis on transactional processes and metrics
Exhibit a high level of financial and business acumen and an understanding of competition and performance goals
Understanding of how to create accurate proposal documents and deliverables
Ability to multi-task, manage own and other’s time, and prioritize work
Ability to identify root cause of issues and work quickly to resolve them
Ability to create and balance strategic direction with tactical, implementation activities
Ability to gather information, sort through complex issues, seek input from others and operate independently
Demonstrates ability to collaborate and work in a team environment
Ability to actively listen and partner with others
Ability to act as an effective partner by establishing good give and take or win/win relationships
Prefer a basic level of Salesforce.com, Google Maps/Mapping software and excel knowledge
Must pass pre-employment drug & alcohol screen and background check

125

Supervisor Resume Examples & Samples

College degree or equivalent experience a plus
Strong business acumen and skill-set
We are an Equal Opportunity Employer M/D/F/V
Please note, due to the high level of applications we will only be contacting candidates who have been shortlisted and progressed through to the next stage

126

Supervisor Resume Examples & Samples

This role requires to respond and attend to letters from AMFI, SEBI, CBI, Management/ Trustees, IT and investors and legal notices with prompt service and quick action
Communicating with investors with reference to queries/requests/grievances received from SEBI/AMFI or Management /Trustees and responding to IT/CBI and legal notices and carry out investigations for court cases
Ensuring that all queries, requests and grievances are handled in an accurate and timely manner and follow up for recovery cases
Ensuring functions are carried out on behalf of customers in accordance with department and company procedures and regulatory requirements, and in doing so ensuring that the standard terms of service are met
Interact with peers in customer service and operations teams to ensure that the service standards are met
Perform any other duties as delegated by the Investor Relations Officer
Any Bachelor’s degree
3 - 5 years of experience in correspondence related customer relations – preferably in the Mutual Fund industry
Knowledge of Tax Laws and basic legal knowledge is desired
Preferred candidates with AMFI / NISM - Mutual Fund Certification
Proficient in English
Knowledge of business desktop applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
Knowledge of the Indian Mutual Funds industry and regulations involved therein
Model good work habits and appropriate use of procedures and control
Should have handled a team
Ability to guide the team
Flexible and approachable
Ability to coordinate with other departments for resolution of the team tasks

127

Supervisor Resume Examples & Samples

Supervises the fabrication of new and replacement skins, prosthetics and costuming systems for internal and external customers in accordance with all federal, state, and local safety, fire, and environmental codes. Includes maximizing profit on all skins made for external customers and minimizing costs for internal customers. Identifies and implements strategies to reduce waste and improve labor efficiencies
Supervises animation and show character maintenance. Ensures show quality of animated and show characters by monitoring Quality Report and figure conditions at all shows and attractions. Ensures efficient use of resources to maintain characters
Responsible for training, quality, schedule compliance, and productivity of skin and costume fabrication and maintenance using Maximo and MS Schedule in order to meet customer requirements. Establishes and executes preventative maintenance programs
Interprets technical documentation and artistic renderings to support fabrication and maintenance. Performs R&D on prototypical materials. Evaluates, designs and implements improved costuming/skin/shell/integration plans
Pursues additional work from both internal and external customers to increase revenue and to provide a greater base of work to spread fabrication overhead costs
Develops figure repair and replacement schedules and budgets to meet show quality. Monitors performance to budgets
1-3 Years: experience in a lead position/role
Ability to read & interpret blueprints
Working knowledge of UO's administrative software (ie. Maximo, Stomberg, Infinium etc.)
3-5 Years: Experience with flexible and/or ridgid shell fabrication techniques
Knowledge of materials and chemistry associated with their proper use
5-7 Years: Experience in maintenance and/or production/fabrication facilities; or equivalent combination of education and experience; or equivalent combination of education and experience
Lift greater than 25 lbs or more
Use repetitive motion (extending reaching, pushing/pulling, bending, twisting > 30x’s per hour)
Work with vibrating equipment/tools
Exposure to noise (example: having to raise voice to communicate to team members nearby)
Work with chemicals and/or chemical related fumes
Exposure to bodily fluids (blood, vomit, etc.)
Exposure to lasers or radiation equipment
Work on water ways, ponds or water attractions
Work at heights greater than 4 ft
Work with compressed gas cylinders or tanks
Perform maintenance or servicing on powerized (energized) equipment (pneumatic, hydraulic, electrical)
Work in confined spaces
Use of a Forklift (sit down, stand-up, or motorized pallet jacks)
Use of a motorized company vehicle (excluding carts, or vehicles listed in Equipment Operations above)
Possess valid Florida state driver’s license

128

Supervisor Resume Examples & Samples

Responsible to take attendance and keep attendance records of Jewelry Room staff
Directs and Prioritizes workload
Assist in Receiving, ticketing, and packing of merchandise (high value)
Assist on scanning receiving memo and pick tickets
Prepares outbound shipments
Works closely with Loss Prevention in preparation on inbound/outbound shipments
Has direct interaction with Merchant team via email and phone regarding merchandise located in the Jewelry Room
Trouble shoots issues with purchase orders
Prepares and process RTV’s (return to vendor) reports and update merchant team(s)
Prepares and process Damages, reports and update merchant team(s)
Organizes and maintains merchandise and paperwork within department
Able to communicate with staff and merchants effectively both written and verbal
Ability to interact with DC, Store, and Executive Management team members
Fluent in English and Spanish

129

Supervisor Resume Examples & Samples

Responsible for day-to-day management, monitoring and reporting of Transaction Processing and Quality Control operations carried out by the assigned team
Ensuring all transaction processing, quality control and reporting functions are carried out in accordance with the applicable US TA policies, procedures & governing regulations
Managing the workflow between “home offices” and the Hyderabad team and providing continuous resolutions and feedback on bottlenecks, and suggestions for smooth operations
Ensuring all transaction processing, quality control and reporting functions are completed in accordance with productivity and quality standards set by the US TA
Producing and submitting accurate and timely operational reports and other data as required
Managing staff development and performance management in accordance with Corporate PMP standards
Knowledge and/or training in the mutual fund industry preferred
Well-developed verbal and written English communication skills
Solid people leadership/supervisory experience
Strong people development and soft skills

130

Supervisor Resume Examples & Samples

Answer guest phone calls regarding reservations, deliveries, and customer service related questions
Assist with rental reservations
Schedule deliveries
Assist the warehouse Manager in communicating company values and goals to the employees
Assist the warehouse Manager in monitoring and controlling a daily payroll budget
2 years of retail experience, preferably within the outdoor industry - preffered

131

Supervisor Resume Examples & Samples

4yrs of experience in FT and 6+years of overall experience
Current Job title - Sr. Associate / Sr. Analyst & above
Transfer Agent experience
Investment Industry experience, preferred
Strong written and verbal communication and interpersonal skills
Analytical, organizational and administrative skills
Strong leadership skills and qualities
Responsible for supervising non-exempt staff members
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
Life insurance for protection of employees’ families
Personal accident insurance for protection of employees and their families
Personal loan assistance

132

Supervisor Resume Examples & Samples

Provides leadership and direction to department staff
Supervises building services, administrative, and the maintenance of assets performed by direct reports assuring quality of finished product. Supervises outside vendors performing building services and maintenance on assets assuring quality of finished product and adherence to contractual obligations
Supervises and coordinates out sourced functions, supervises vendor relationships and coordinates facility programs and changes with tenants
Coordinates employee relocation and related furniture reconfiguration
Monitors construction projects to ensure corporate financial protection and quality of finished product
Assists in preparing long and short term department and building budgets
Monitors and reports on adherence to budgets
Bachelor’s degree with five years experience with an emphasis on engineering, administration, or facility management or ten years hands on experience without a degree
Advanced knowledge of business desktop applications
Driver’s license
Active membership in IFMA
Active membership in BOMA
Ability to interact with senior management on a regular basis
Excellent attention to details
Solid general administrative skills (contract administration, contract negotiation, project management, employee development, financial forecasting)
Fundamental knowledge of space planning, architectural programming, corporate insurance procedures, building design and development principles, real estate lease processes
Work is performed without direction; determines objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives; work is reviewed for adequacy in meeting objectives
Assists in solving problems of moderate scope and complexity, refers to policies and practices for guidance
Ability to maintain a professional image
Ability to be on their feet for extended periods of time
Ability to hear and speak to employees and outside business associates on the phone and in person
Ability to push, pull and lift 50 lbs
Ability to climb ladder
Ability to operate a vehicle (automobile, forklift, record shorter, etc.)
Supervises up to five non-exempt staff; makes merit decisions and assists in hire/termination process
Supervises the work of vendors and contractors
Provides procedural guidance to departmental personnel
Minimal travel to company/customer/vendor locations

133

Supervisor Resume Examples & Samples

Oversees, coordinates, and manages activities of assigned Technical Support staff including but not limited to attendance, performance, and development
Performs Quality Assurance Evaluations on direct reports
Administers employee performance evaluations
Participates and partners with team leadership in all staffing activities
Assists with and/or develops communication for internal or external audiences
Identifies training needs for the team and assists in the associated planning activities
Acts as a mentor within the technical team environment
Maintains adequate support coverage for organization
Responsible for resolving customer technical issues and outages utilizing all available support resources
Assists in technical development and testing of new services and server applications
Assists with and/or develop process improvement for service delivery and support
Meets or exceed business goals (metrics)
Continuously coaches Technical Agents to success
Interfaces with local markets
Schedule flexibility to cover 24x7 operations
Ability to work mandatory overtime
Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, providing direct training, and providing resources for training
Ensure the timely and accurate processing of customer orders
Evaluates workforce planning and workload prioritization and adjusts as needed to meet key performance metrics
Identifies and implements best practices ensuring continuous process efficiency improvement
Performs departmental needs analysis and produces strategic, cost effective solutions
Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff
Holds regular team meetings to ensure reps are appropriately informed in order to create a quality customer experience

134

Supervisor Resume Examples & Samples

Manage the internal client relationships to understand business goals and anticipate talent needs
Ensure a strong positive client and employee experience in the assigned areas
Help with organizational design, staffing, performance management, talent engagement, implement key HR programs and initiatives
Serve as the first point of contact for the assigned service functions - address and resolve requests, concerns and inquiries
Identify and escalate HR concerns and risks
6+ years of progressive experience as a generalist gained in an international environment (experience in SSC / IT companies would be a strong asset)
Good knowledge of labour law and HR best practices with strong focus on rewards, recognition and performance management
University Degree preferably in Human Resources, Business or a related discipline
Positive, can-do attitude
Ability to engage with stakeholders and business leaders
Excellent organization, analytical and problem solving skills
Strong communication (verbal and written) and interpersonal skills – able to handle conflict situations and resolve issues
Culturally sensitive, capable of handling interactions with a “global mindset”
Familiar with HR specific technology (PeopleSoft is an advantage)

135

Supervisor Resume Examples & Samples

Bachelor’s degree with 5 or more years of experience or equivalent experience in Business, Accounting Finance, Fund Accounting or Mutual Fund Industry is preferred
Working knowledge of mutual fund industry is required
Automated workflow management helpful
Report writing systems and/or query tools
Preparing high-level, complex management reporting
Financial Accounting
Personal computer applications (Microsoft Office)
Teamwork, productive meetings, communicating for results
On the job coaching
Financial Accounting (first college level course)
Ready to work from 1:00 pm - 10:00pm
4-5 years accounting and supervisory experience in automated environment
Key leadership skills include, resource and time management, decisions making, effective communication, building relationships and developing others

136

Supervisor Resume Examples & Samples

Oversees daily operations to ensure appropriate staffing, efficient workflow, consistency, and timely and accurate processing of work. Review system reports to monitor status of invoices in the system, manage overdue invoices pending approval and monitor work load of staff. Ensure payments are made in a timely manner via system reporting. Ensure a proper detailed review of the transaction has been performed
Act as subject matter expert on AP operations related activities for Global Financial Operations as well as external departments and stakeholders
Complete monthly operating checklist tasks in a timely manner. Consistently meet deadlines, identify and escalate any issues from reviews to management
Complete special projects as assigned
Supports annual audits by providing information and answers
Maintains financial security by adhering to internal controls
Supervises employee performance including employee development, coaching, counseling, attendance and training. Prepares individual performance plans and provides periodic performance feedback. Addresses disciplinary issues as they arise. Reviews and analyzes productivity and quality on a continual basis. Reviews, revises, implements, and communicates policy and procedure updates to ensure continued efficiency, quality, consistency, and accuracy
Review processes for continuous improvement. Provide staff support and training
Ensure all customer interactions are handled professionally, timely, and in line with our policies and procedures. Assist with complex customer inquiries
Bachelor degree or equivalent work experience with emphasis in accounting desired
Knowledge of PeopleSoft Financials
Experience in an electronic accounts payable processing environment
5+ years of accounts payable processing experience
2 to 3 years supervisory experience
Accounts Payable Certification a plus
Experience with the set up and maintenance of the vendor master file
Global team experience
Solid knowledge of fundamental accounting and AP operations
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including company management
Ability to operate effectively in a deadline-sensitive and customer-service oriented environment
Strong attention to details and organizational skills
Solves routine problems of limited scope and complexity following established policies and procedures
Ability to sit for long hours at a time
Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
Acts as lead to staff
Supervises nonexempt exempt staff; makes hiring decisions
Ability to help others adapt to change
Ability to set direction and guide staff to desired results
Occasional travel to headquarters located in San Mateo, CA

137

Supervisor Resume Examples & Samples

This position will supervise the union tackle/twill cutting employees
This position is also available for individuals who had previous experience in a supervisory position; preferred in a union and manufacturing/production setting
Strong computer skills needed
Must be organized and able to determine priorities

138

Supervisor Resume Examples & Samples

Provide expertise and guidance to staff in resolving problems/issues to ensure timely delivery of NAV critical data
Sign off on manual entries with NAV impacts greater than stated thresholds as well as aged recon items
Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate. Escalate items to manager as required
Staff and workflow planning to ensure proper coverage of daily work for team
Ensure that all daily work is performed within the policy and procedural guidelines
Ensure that all monthly reconciliation and reporting information are completed accurately and deadlines to the Financial Reporting Group are met
Ensure periodic audit reporting for assigned funds are completed in accordance with Financial Reporting and Audit requirements
Work with external and internal auditors to ensure issues are resolved within the funds
Analyze and improve departmental workflows, policies and procedures in accordance with global best practices
Completed ad hoc request from manager, work with peers within the organization to support new product, enhance workflow, and build business insight
Identify training needs and provide adequate training for the staff. Conduct and facilitate training as required
Bachelor’s degree or equivalent experience in Business, Accounting or Finance preferred
4-5 years of accounting experience in automated environment, including general ledger, is preferred
3-5 years Fund Accounting/Mutual Fund Industry experience in leadership role
Other education / training (could be part of degree program) advantageous in
Teamwork, Communication
Will be responsible for a Fund Reconciliation Team

139

Supervisor Resume Examples & Samples

Direct SBS Disbursements & Banking staff in the support of daily disbursement activities executed by the BPO service provider
Act as primary SBS Governance liaison on day to day payment processing issues with business unit customers, BPO services provider and UTC banking institutions
Support transition of new business unit disbursement migrations into the Shared Business Services organization
Ensure desk top procedures (DTP’s) for operating processes are timely and accurately updated. This includes documentation for both SBS Disbursements and Banking as well as Xerox Disbursement processes
Identify and support process improvement and internal control enhancement opportunities in the areas of Disbursements, Treasury & Banking
Ensure the timely and accurate submission of daily cash requirements to UTC Treasury by established deadlines
Support generation of management reporting metrics for business unit customers. This includes monthly dashboard & storyboard presentations to business unit customers
Ensure accurate and timely reporting of bank account activities in the corporate banking registry (BAR). Coordinate updates of necessary banking documentation as required
Ensure the timely and accurate amendments of business unit bank outlines to accurately reflect current bank signatories
Coordinate and support both internal & external audit requests
Participate in new Disbursements and Banking initiatives with UTC partner banks, Corporate Treasury, BPO Service provider and appropriate IT organizations that will provide best in class levels of service to the organization’s internal customers
Works closely with both the BPO service provider and business unit customers to ensure high levels of service are maintained. This includes acting as the process advocate to rectify process roadblocks where they occur

140

Supervisor Resume Examples & Samples

Ensure the Adoption & Retention CDAs calling on new O365 customers deliver a white glove approach to providing new customer training and assistance with the purchased application(s)
Managing daily call queues for outcall to facilitate Adoption sessions
Managing daily inbound call queues for Customer Support calls for O365 and/or other Cloud Solutions products
Support the Adoption & Retention CDAs by being on the floor and providing support through coaching, role play and constructive feedback
Coach CDA to stay to all Adoption Scripts to maximize opportunities for potential up sell
Coach CDAs to be a Brand Ambassador
CDA Day to Day Supervision including live monitoring via y-jack, assisting with customer communications, assisting with questions, issues and challenging customer situations
CDA Call and 1:1 Reviews
Managing Prospects via Salesforce
Providing reporting as required by management
Able to thrive and produce in a start-up mode where priorities, areas of focus and business approachmay change suddenly
Reliable transportation
Works within a team environment and shares best practices

141

Supervisor Resume Examples & Samples

Supervises daily billing and collections activities to ensure maximum efficiency. Provides guidance and direction to staff, covering all aspects of billing and collection standards/procedures, ensures adherence to policies and procedures and initiates correspondence to Payers for reconsideration of claims
Supervises accounts receivable management functions, and maintains assigned portfolios at acceptable levels. Ensures that service/supplies are billed appropriately and reimbursements are pursued until full payment is received
Provides guidance, assistance, and communications with internal and external customers to avoid reimbursement issues
Develops and implements plans to ensure assigned accounts receivable balances are within stated objectives
Supervises the maintenance of the payer manuals, patient information updates, and various logs essential to patient clearance/billing processes
Ensures the accounts are billed within the established time frames and the customer service guidelines/guarantees are adhered to. Keeps abreast of billing regulations/requirements and changes to industry formats and communicates changes to all pertinent personnel
Approves account receivable transactions within specified limits and refers those above limits based on delegation of authority guidelines
Maintains contact with insurance companies and administrators of state and federal programs as a Company liaison and troubleshooter to resolve exceptional reimbursement problems
Keeps management informed of the status of accounts, bad debts, etc. on a monthly and ad hoc basis. Prepares ad hoc analysis to determine accounts receivable performance
Performs all duties inherent in a supervisory role. Ensures staff training, evaluates staff performance, and recommends hiring, terminations, promotions and salary actions
Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking

142

Supervisor Resume Examples & Samples

To support the store in achieving and maximizing sales targets by offering first class customer service, merchandising and replenishing stock as required
To deliver and ensure all staff provide exceptional customer service standards ensuring highly visible and effective customer service on the sales floor, the fitting rooms and at the cash desk
To supervise and maintain a safe working environment for staff and customers to ensure their wellbeing and to report any Health &Safety concerns to the Store Management team

143

Supervisor Resume Examples & Samples

Supporting the store in achieving and maximizing sales targets by offering first class customer service, visual merchandising and replenishing stock as required
Ensuring store compliance with company policy and procedures, taking a consistent approach with all team members. Ensuring important management information is communicated out to all relevant team members
Passionately promoting and driving brand image through knowledge of product and visual merchandising ensuring high standards, and ensuring that company guidelines are followed at all times
Supervising and ensuring cash desk operations, cash handling procedures and transactions are carried out accurately with relevant paperwork completed in accordance with company policy
Maintaining a safe working environment for staff and customers to ensure their wellbeing, and reporting any Health &Safety concerns to the store management team
Supervising stockroom processing and ensuring recalls and transfers are actioned efficiently to maintain effective stock control at all times

144

Supervisor Resume Examples & Samples

Oversee day to day operations and training of staff
Maintain an organized, friendly, and efficient register area
Report to Starbucks and Vail Resort managers to ensure quality and consistency
Must have excellent verbal communication skills
Must be able to settle disputes with guest or staff with diplomacy and tact
In person interview - preferred

145

Supervisor Resume Examples & Samples

Ensures accurate staffing for weekly special events and ensures proper timekeeper payment
Distributes revised event schedules and updates weekly meeting notes
Executes events by managing all aspects in the absence of senior management
Attends park communication meetings for large events and hosts event communication meetings for each event
Oversees weekly & bi-weekly Master Calendar meetings with Event Operations/SECS/Sales & Production
Partners with Front Gate management on tickets/VGS collected, scanned, and accounted
Executes street closures
Handles on site event communication with all partnering departments
Act as crisis management and work closely with First Aid, Loss Prevention, and Security
Assists with high profile visits and coordinates with Parking management for road closures
Maintains the event team roster with monthly updates and validating attendance points
Recognition programs for special events team members
Assists with production shoots as needed following the same protocol for events
Assist in VIP and LAPS when needed
Assist manager with financial recaps
Field department phone calls
Must be available to work on weekends, holidays, and nights as required
Bachelor’s degree in related field preferred

146

Supervisor Resume Examples & Samples

Resolves all issues concerning consumer direct sales, shipping, returns, and defects between 1-800# team, Merriam, and distribution centers
Distributes website email to team for response; processes outgoing email; checks for accuracy; returns response to sender and copies appropriate person; archives all email and responses to disk; creates monthly reports of totals by category
Coordinates and processes consumer requests. Assists in coordinating product/process, marketing communications training sessions and new employee training/orientation
Schedules line reviews with product development
Manages work schedules to maximize consumer service responsiveness. Maintains all screens that collect information from 1-800# Creates monthly reports to provide consumer information to marketing, product, and sales departments
Ensures call reports are reporting accurately for staffing, information on how many calls are taken, how many calls are missed, and how long it takes to answer a call, etc. Ensures that the system is working and collecting data

147

Supervisor Resume Examples & Samples

Implements production schedule with the operators available, in the most efficient and effective manner
As a competent supervisor, OSHA Section 27 (1) (a) (b) and Section 27 (2) (a) (b) and (c), you shall ensure that a worker
Works in the manner and with the protective devices, measures and procedures required by the Act and the regulations
Uses or wears the equipment, protective devices or clothing that the worker’s employer requires to be used or worn
Advise a worker of the existence of any potential or actual danger to the health or safety of the worker of which the supervisor is aware
Where so prescribed, provide a worker with written instructions as to the measures and procedures to be taken for protection of the worker; and
Take every precaution reasonable in the circumstances for the protection of a worker
Specific accountabilities for safety include, but are not limited to performing regular workplace inspections, conducting safety talks, staff meetings, cell meetings, actively participating in accident/incident investigations, training new employees, identifying and correcting unsafe acts or conditions, identify, correct or commend health and safety performance and conducting performance appraisals for workers’ safety performance
Ensures that safe working procedures, good housekeeping practices and all company policies are adhered to at all times
Exercises supervisory control over assigned personnel, and provide guidance and assistance to them in non-routine problems
Responsible for performance management of the plant personnel through timely performance appraisals, training, effective discipline, timely feedback to concerns and/or questions, and managing the Employee Charter
Ensures that Shift Production reporting is processed accurately and on time
Perform various other duties as required by management
Follows the policies and guidelines as outlined in the Employee Handbook
Coordinates with management and all other departments and evaluates production reports and results as well as implementing improvements in the Die Cast area
Supervise all activities in the Die Cast department to ensure they are carried out in a safe and productive manner
Ensure that all equipment is being operated as per established job instructions to assure quality parts are being produced at the desired rates
Allocate jobs to Team Leader on his/her shift and ensure they are trained to carry them out is a safe and efficient manner
Enforce all plant and safety rules
Interface with other supervisors and managers of other departments to ensure all information related to problems is passed along
Assist in the troubleshooting of production problems as they arise
Approves weekly time sheets for all employees of the Die Cast department
Overall responsibility for the hiring and discipline of Die Cast employees
Grade 12 or equivalent
5 years experience in high pressure die casting
Knowledge of safety standards (O.H.S.A. and Industrial Accident Investigation Report)
Must be able to relate/communicate well with people at all levels (Supervisory Skills)
Demonstrated mechanical ability
Minimum three years previous supervisory experience
Knowledge of Geometric tolerances
Knowledge of Blueprint reading
General PC Knowledge
Previous experience in Performance Management, Conflict Management, Internal Communication
Technical knowledge about the manufacturing process
Die Cast machines and related equipment
Melting and holding furnaces
Trim presses
X-ray
Shotblast
Forktruck
Cranes
Extracting devices
Foundry Knowledge
High pressure die-casting
Overall performance, organization and production results of the particular shift
Overall moral of the shift and how personnel functions as a team
Die Cast safety record
Maintain proper housekeeping standards
Ensure that inventory of production supplies tools and equipment is maintained
Make recommendations for the improvement of equipment and process
Observe standards for safe working conditions as outlined in the Occupational Health & Safety Act as well as rules and regulations outlined in the employee handbook
Perform any and all other assignments from time to time as management so directs

148

Supervisor Resume Examples & Samples

Loading and unloading trucks
Moving merchandise within the department to prepare for sales and other promotional events
Maintaining a neat, orderly stockroom
Processing new merchandise (unpacking, hanging, etc) and delivering it to the floor
Delivering supplies to the floor
Assisting with customer carry-out
Processing merchandise for movement - returns to vendor, transfers to other locations, salvage
Understanding the causes of shortage and how to prevent it
Greeting all customers in a friendly manner
Ability to work in a fast-paced environment, handle multiple
Ability to work well with others and independently
Ability to read and interpret documents such as memos, safety regulations, etc
Prior stock or merchandising experience preferred but not essential

149

Supervisor Resume Examples & Samples

Sales Supervisor will work with Store Manager to ensure achievement of sales, retention, and quality targets
Monitors the retail store customer service interaction to identify sales opportunities within all transactions and handling of subscriber disconnect activity
Reviews customized reporting to highlight areas of opportunities with each representative for coaching purposes
Provide a shopping experience catered to each and every customer while recommending solutions based on customers’ specific needs
Train and monitor representatives in techniques to assist customers in the selection, purchase, and retention of products and services
Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
Work with retention personnel/Retail Sales Specialists to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services
Effectively process customer bill payments (location dependent)
Achieve all sales (PSU/MRR/Bundles/SIK/WB/etc.) quotas set for the department by following the established departmental policies and procedures
Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers and other employees
Accurate data entry into billing system
Work with Store Manager to manage all Retail Sales Specialists (RSS) in driving sales and retention behavior
Coach and mentor all RSS in achieving sales performance at or above expectations
Manage E3 process
Work with a regional team of Sales Supervisors to ensure sharing of Best Practices
Assist in handling reconciliation of all cashiers receipts and prepare the daily deposit as needed to support Operation Supervisor
Maintain daily staff attendance record
Review daily break and lunch schedules based on staffing levels and make appropriate changes and ensure staff adheres to schedule
Report the status of daily work issues to the Operations Supervisor and/or Store Manager
Flexible Work Schedule based on 7 day retail environment
Ability to manage multiple tasks effectively
Attend conference calls, trainings and meetings as needed/requested with little to no notice
Maintenance and delivery of all Corrective Action documents within sales teams

150

Supervisor Resume Examples & Samples

New York State Life, Accident and Health Insurance licensure
Working knowledge of Medicare and Medicaid programs
5+ years of experience in Sales and Marketing
3 years of management and staff oversight experience in Sales
Significant management experience in a managed care or HMO setting
2 years of Field Training experience
Knowledge of sales and product training design and methodologies

151

Supervisor Resume Examples & Samples

Collaborates with first- and second-level Information Technology support organizations, external vendors and business unit teams to resolve critical or more complex problems in a timely manner
Provides around-the-clock on- call consultation as needed. Facilitates training, support and guidance to Production Support partners and Enterprise Help Desk partners by ensuring development and distribution of documentation within both areas
Leads technical support projects and participates on cross-functional systems development project teams as needed
Monitors status of open trouble tickets to ensure that service level agreements and timelines are being met and follows up with vendor management as needed. Ensures that retail system and application problems and resolutions are logged, monitored and tracked through use of specialized software, such as Remedy database application for tracking problems, and a solution builder
Participates in staffing decisions and performance reviews. Coaches and trains team members
Resolves a wide range of application and hardware problems in support of new systems and technologies implemented by the development team. Acts as a senior technical expert within the group and subject matter expert for the Retail Business Systems department
Supervises partners providing advanced technical support, problem analysis and resolution for users of retail computer systems and applications in domestic and international company store locations, in response to issues escalated by the Enterprise Help Desk and other support groups. Supervises vendors as needed to expedite repairs to hardware and wiring
Advanced third-level user support role (5 years)
Experience in a retail environment supporting point of sale (POS) systems (5 years)
Networks and operating systems (4 years)
Help desk or problem resolution lead experience (2 years)
Project management experience in an information technology environment (2 years)
Telephony and telecommunications (2 years)

152

Supervisor Resume Examples & Samples

Keep apprised of all original material including, Series, ShoDoc’s, Sports, Theatricals, etc. Review all produced pieces to identify
Type of talent in the spot, i.e. series regular, day player or extra
3rd party material (footage, stills or logos)
Type of music used in a spot; i.e. composed, library or licensed
Other issues (e.g. titles that need clearing)
Gather data by working with many internal departments to ensure promotional pieces meet the requirements for on-air, off-air, digital, distributor specific. (BA, legal, programming, talent relations, casting, finance, etc.)
Manage the execution of all talent cue sheets and payment for talent. Work closely with Business Affairs and Finance to ensure we are adhering and making payments as per SAG/AFTRA requirements
Work closely with Talent Relations to obtain talent approval where nudity and/or simulated sex are present. Also obtain talent approval from series regulars who are no longer on the series but are being used to promote an upcoming season, i.e. Brody in Homeland. Effectively convey results/messages/feedback to the teams when it becomes available
Create a centralized document management system that maintains Showtime’s Rights & Clearance Documents (i.e. R&C Promotion Chart, day player tracker, NSS, tracker, R&C 101 & Checklist, Original Material Tracker, request letter forms, music cue sheet forms, talent cue, etc.) ensuring that we are providing and tracking the most accurate and up-to-date information
Responsible for delivery of (via email and company portal Shoogle) a weekly tracker to the entire organization that provides access to all spots that have been approved and given expiration dates as needed by SHO’s R&C team
Update the internal company database, redBase, to ensure the same information that is provided on the weekly tracker is consistent with the data in redBase
Assisting with obtaining approvals by legal, BA & programming on all promotions, starting with digital media use (pending approval of Kim’s Approvals Proposal)
At least 2 years or Rights & Clearances experience in the broadcast industry
Familiarity with broadcast clearances
Detail oriented and strong ability to manage multiple projects at any given time

153

Supervisor Resume Examples & Samples

Works as a leader/member of special or ongoing projects that are important to area/process improvement
Uses appropriate judgment in escalating communication regarding department or employee concerns to operations manager
Leads a team toward the achievement of the established quality, productivity and service level goals
Provides statistical and performance feedback and coaching on a regular basis to each team member
Develops a thorough understanding of policies and procedures to effectively handle calls and maximize leadership and development of team
Effectively communicates system and/or procedural changes to the team to promote thorough understanding
Prepares performance evaluations and participates in discussions around performance standards
BS/BA degree preferred
Three to five years of progressive leadership experience
Must be flexible to work within a 24/7 environment, 365 days a year
Demonstrated ability to manage, develop and motivate teams in a fast-paced environment
Excellent time management, communication - written and verbal- and interpersonal skills
Possesses a positive attitude
Demonstrated track record of producing significant business results
Demonstrates strong decision making and problem solving abilities
Identifies opportunities to improve processes and resolve issues and recommends solutions
Works in a team environment, including cross-functional teams and teams with business users throughout the company
Ability to multi-task and stay organized in a dynamic work environment
Ability to work under pressure and within given strict deadlines
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)

154

Supervisor Resume Examples & Samples

Support the business by designing and producing ad hoc and routine analyses of legal practices, geographic locations, types of business, etc., for purposes of determining growth and profitability.Assist practice and office leaders to interpret results which help guide their view of financial results and actions they may take
Participate in the monthly close process of the financial books.Produce and audit reports on activity and other metrics to be included in the monthly financial reports and develop presentations to inform senior management
Actively contribute to the creation and improvement of standard reporting of law firm metrics and KPIs to be used by internal management for the purposes of managing their practice or function within the firm
Lead projects including scoping out steps and dependencies, monitoring progress and driving the work to completion
Champion the use of best practices and proactively looks for opportunities to optimize current reporting and develop new approaches to gain efficiency and more insight into financial results
Supervise, motivate and mentor a team of analysts
A minimum of 7-10 years of related experience in financial reporting and analysis, preferably in a law firm or service industry
A minimum of 3 years of supervisory experience
Bachelor degree in finance, accounting or related field; MBA preferred
Proficient in utilizing technology effectively. Advanced Excel skills are required. Experience with Business Intelligence (such as Business Objects, Tableau, Elite Enterprise) tools is preferred
Sufficient knowledge of graphics/presentation software such as Microsoft PowerPoint is preferred
Must work in a self-directed manner, producing an accurate, well-documented work product often under time sensitive scheduling and where multiple projects are required concurrently
Requires strong written and verbal communication skills, excellent interpersonal andorganizational skills, as well as strict attention to confidentiality
Ability to interact effectively with all levels of personnel, including management staff and support staff
Ability to be a proactive self-starter, who understands the details within a much larger context
Must be flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks
Must be team-oriented and able to share information, goals, opportunities, successes and failures with the appropriate parties
Ability to plan, organize and carry out multiple related activities
Ability to work in a multi-office environment
Ability to influence at all levels of the organization

155

Supervisor Resume Examples & Samples

Make our Mum2Be the center of attention. Surprise her with our high caliber service level to establish a meaningful connection and lasting relationship with our Mum2Be
Assist in leading and coaching the team of style advisors to effectively connect with and educate our Mum2Be
Embody a brand culture that engages and excites team and our Mum2Be
Uphold visual and operational excellence. Work with Store Manager and store team to make thoughtful store based decisions that meet Company expectations and will support overall client experience
A minimum of 1-2 years retail management experience required. Specialty or fashion apparel experience preferred
Ability to work independently, including in a single coverage environment

156

Supervisor Resume Examples & Samples

Provide leadership, communication and coaching to employees; cultivate a highly motivated and engaged environment of trust, teamwork, accountability, self-confidence and business ownership
Minimum of three years experience managing in a high volume operations or customer contact center preferred
Proven ability to work collaboratively across functional teams to enhance the customer. experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process
Develop alternative solutions to complex problems, think outside the box and recommend the best solution

157

Supervisor Resume Examples & Samples

Supervises building services and the maintenance of assets performed by direct reports assuring quality of finished product. Supervises outside vendors performing building services and maintenance on assets assuring quality of finished product and adherence to contractual obligations
Bachelor’s degree with five years experience with an emphasis on engineering, architecture or facility management or ten years hands on experience without a degree
Advance knowledge of computerized building management systems
Solid knowledge of construction methods and techniques
Solid knowledge of building systems (mechanical, electrical, life safety, etc.) to include emergency power systems (generator and UPS)
Solid knowledge of internal and external building maintenance
Minimal travel to customer/vendor locations

158

Supervisor Resume Examples & Samples

Weekly individual practical supervision of up to 5 students
Supervisor has to be able to travel to the Midrand campus for this supervision
Supervision is primarily for the 4th year BPsych programme
General administration related to supervision duties
Compiling feedback evaluation reports on student development and attending feedback meetings in June/July and November/December
Master’s degree in Psychology (Clinical, Counselling, or Educational). This is a non-negotiable requirement from the HPCSA. The person must be registered with the HPCSA and must have been registered for more than three years
Relevant supervision experience will be a recommendation
Experience in a higher education environment will be beneficial
Relevant practical experience
Three years registered with the HPCSA

159

Supervisor Resume Examples & Samples

Supervises the day-to-day activities of the customer service associates with respect to the Correspondence unit
Activities include servicing investor queries, branch queries, requests, queries, grievance, complaints received via email and letters at the Correspondence unit
Ensuring that all queries, requests, grievances and complaints are followed up towards a closure in an accurate and timely manner
Timely and accurate update of critical fields in Desert Rose as applicable. To performs quality check for bank files
Ensure that the knowledge levels of the Correspondence unit are maintained at a high level
Ensure that the understanding levels of the employees are high about the changes Recruit, train, motivate , retain and manage employees of the team
Focus on employee development including career planning, succession planning, training, personality development etc
Periodically monitor quality of responses being sent out to investors and suggest improvements. Manage the Service Quality
Developing the direct reports in a view to help them deliver the expected of the role at the fullest and to groom them to take on additional responsibilities / move to higher roles
Preparation and generation of MIS reports
Preferred MBA or Any Degree
Experience in the financial business and customer service
6 - 8 years related experience in correspondence / communication (non-voice / semi voice processes) of which 4 – 5 years should be at a people management role
Experience in managing workflows and email engines will be desirable
Proficiency in data analysis
Excellent communication, leadership and technical skills
Should have handled teams size of 30 to 40
Provide guidance to the team
Have good rapport with team members and other departments
Good people management skills

160

Supervisor Resume Examples & Samples

Lead a team of embedded software developers to create automation test suites and infrastructure for applications and user interfaces for Ford's SYNC infotainment system
Manage software quality through test-driven development, nightly build verification tests, rigorous integration testing, functional testing, and a persistent focus on automation
Collaborate with software partners to establish automated acceptance tests for user interface and application software components
Mentor embedded software developers and build a competency road map for career development
Create a highly collaborative, motivated team environment and partner with project managers, embedded system engineers, embedded software developers, and embedded software quality assurance engineers daily
Provide excellent program management skills, customer focus, mentoring skills, as well as written and oral communication skills
Bachelor’s degree in Computer Engineering, Electrical Engineering or Computer Science
10+ years embedded software development experience
3+ years of embedded software leadership experience
Master's degree in Computer Engineering, Electrical Engineering or Computer Science
5+ years of delivery production automotive or consumer electronic products to the market
Mastery of embedded test automation framework(s) and embedded software memory/performance profiling tool(s)
Mastery of Qt (or equivalent), C/C++ language, GNU tool chain, and Unix (QNX, Linux, or equivalent)
Experience with embedded build systems including QNX system builder, buildroot, open embedded, or equivalent
Proficiency with revision control including Git, Subversion, or equivalent
Experience with the QNX operating system
Experience with the Squish GUI tester
Experience with microcontrollers and/or ARM Cortex-M microprocessors
Multi-site software project team experience
Automotive product development process and quality experience (i.e., A-SPICE, FMEA, etc.)

161

Supervisor Resume Examples & Samples

Bachelors degree in Mathematics, Finance, Engineering, or Economics
5+ years of hands-on quantitative modeling skills and SQL, SAS, BI segmentation, predictive and descriptive modeling
Masters Degree in Mathematics, Statistics, Finance, Engineering, or Economics
10+ years of experience working with descriptive analytics tools
Self-starter, high level of initiative, detail-oriented and ability to multi-task
Strong collaboration and communications skills
Strong problem formulation and problem solving skills

162

Supervisor Resume Examples & Samples

Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
6 - 12 months of shift supervisor, key holder or team lead experience
High school education or GED

163

Supervisor Resume Examples & Samples

Serve as a mentor/coach to the Territory Coordinator Team by demonstrating success in leading other people to achieve desired results. Be an expert on all aspects of the Territory Coordinator role. Utilize knowledge of phone skills, relationship building and systems to assist staff in working with the Sr. Advisor Consultant, Divisional Strategy Partner and financial advisor. Ensure call quality is achieved through call monitoring. Coach and reinforce proper training procedures. Ensure timely policy/procedure changes are communicated and compliance standards are followed. Manage for consistency
Oversee daily operations of the Territory Coordinators to ensure corporate goals are met. In keeping with financial goals, ensure proper staffing and efficient workflow. Review and analyze productivity and quality reports. Ensure all customer interactions are handled professionally and in line with Sales service standards. Respond to customer (external/internal) requests and ensure a timely, satisfactory resolution. Ensure that all activities and projects undertaken are linked to FTDI initiatives
Responsible for employee performance management. Includes: recruitment, territory coverage, employee development, coaching documentation, performance feedback, disciplinary issues, training, interviewing, and hiring new employees
Serve as liaison for sales management and departments throughout the company (e.g. Inbound/Outbound Sales, Learning and Development, NAAS Initiatives and Analytics) to support common goals
Serve as technical resource for staff, internal and external customers. Ensure all provided technology is utilized (i.e. SMART, Streets and Trips, FT.COM)
5-7 years of experience working in a medium-large organization with a minimum of 2 years demonstrated experience leading teams or projects
Experience in the Financial Services industry is preferred
Excellent leadership and technical skills
Excellent analytical, training and motivational skills
Strong ability to maintain confidentiality and a professional image
Past supervisory experience including: makes hiring, termination, promotion and merit decisions
Experience with outbound calling
Develops solutions to a variety of problems; ensures solutions are consistent with organizational objectives
Ability to perform multiple tasks in a fast paced, team environment
Working knowledge of business desktop applications (i.e. Microsoft Word, Excel, Power Point, and Outlook)
Prior sales experience preferred

164

Supervisor Resume Examples & Samples

Guest service experience - Required
Clear and professional written and verbal communication skills - Required
Previous supervisory experience - Preferred
Proficiency in Microsoft Office - Preferred
RPOS and cash handling - Preferred

165

Supervisor Resume Examples & Samples

Create cutting edge software test automation frameworks & tools that improve and optimize engineering efficiency
Lead development team to partner with business areas to plan, program and execute automated testing frameworks for Transamerica Life & Health Products and Accumulation Products
Demonstrate a thorough understanding of agile software development
Coach staff on how to implement more effective and efficient test automation strategies and practices to ensure a high quality product is produced, with risk well defined and mitigated
Demonstrate knowledge of New Business & Inforce systems and the business objectives
Guide team in agile practices and development of team epics, user stories, acceptance criteria and tasks
Insure conversations take place between developers, testers, business, product owners and stakeholders
Help define, implement, and maintain quality assurance methodologies and processes that all stakeholders can rally behind, and that are in line with the larger Transamerica Quality Assurance organization
Remain current with developments and trends in Agile, DevOps, Lean, test automation, and software programming practices while sharing gained knowledge with Transamerica/AEGON
Participate in Transamerica/AEGON software & actuarial Communities of Practice and other professional software development associations or activities
Passion for the continuous improvement of processes and methodologies used in the development of automated software testing solutions
Experience with .NET & mainframe software development & systems
Knowledge using Test Driven Development approaches (TDD, BDD, ATDD)
Strong leadership, problem solving and decision making skills
Ability to acquire knowledge of various applications to gain proficiency, and share knowledge with others

166

Supervisor Resume Examples & Samples

Ensure that all allocated corporate events are
Validated, checked and authorised within the required timeframes
Processed in adherence to the operational procedures
Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
Ensure that the correct templates are used for the generation of event details
Ensure all failing messages are repaired and resent
Ensure that the all instructions are processed and validated within the required deadlines
Ensure all outbound advices are sent within the necessary deadlines
Ensure all data entries are processed accurately and within the required timeframes
Ensure that escalated client enquiries are answered within agreed service standards
Ensure efficient allocation and management of work throughout the team
Responsible for ensuring all cash entitlements resulting from assigned corporate events are positioned and credited to clients accounts in line with currency deadlines
Compliance with Treat Client Fair policy and complaint procedure Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available
To ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss or client service concern
Continually ensure complete awareness of Client, Agent and Inter-departmental Service Level Standards / Agreements and ensure compliance at all times
Interaction with people at all levels both inter departmental and across Global Custody and Fund Services

167

Supervisor Resume Examples & Samples

Select, train, and develop employees in the Strategic Accounts, Administration department
Coordinate the review and assignment of the support activities with Strategic Accounts and cross functional stakeholders to ensure complete understanding of the scope of the client’s requirements and adherence to schedule and quality of work
Partner with sales and installation operations to ensure new business receives a perfect installation
Manage the administration of contract execution/compliance activities for new location installations, new product installations and, program modifications
Manage the creation, continuing maintenance and adherence to Aramark Uniform Services SOP’s for implementation activities
Provide performance reporting to senior leadership
Create and maintain weekly reports to leadership consisting of progress of all field & strategic account install and service projects
Performs other duties as assigned or requested such document meeting notes, action items and project plan updates and distribute to appropriate stakeholders / participants
Experience in Salesforce preferred
Experience managing personnel
Two to four years of relevant experience
Project Management or logistics experience preferred
General knowledge of Salesforce.com and Oracle Technologies
Ability to drive cross-functional teams and diverse stakeholders to consensus
Contribute to departmental efforts to define requirements for systems, processes, and enhancements to new and existing systems
Ability to exercise sound judgment when prioritizing requests under tight deadlines
Strong knowledge of Microsoft Office Products
Detailed oriented

168

Supervisor Resume Examples & Samples

Genuine credibility – the ability to model professionalism, agility and candid character
Exceptional interpersonal and communication skills as you work with a diverse client base
Ability to be innovative in your foresight; your role will require you to adapt to various situations whilst always representing the brand true to its legacy
You must be flexible to work retail trading hours including weekdays and weekends, early mornings, late night trade and all holidays
Candidates with a bi-lingual capability are encouraged to apply

169

Supervisor Resume Examples & Samples

Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control and guest services standards are being met. Performs coverage of a specific attractions or haunted houses, responsible for overseeing the operation, responds to guest and operational issues, communicates with various operational partners and is the first responder to operational and guest issues
Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting and assisting guest while maintaining an efficient, safe and pleasant environment. Ensure that TSAT and GSAT initiatives and programs are in place to keep the workplace fun while increasing overall job satisfaction and efficiency
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

170

Supervisor Resume Examples & Samples

Supervises and participates in all department activities, which includes setting priorities, providing work direction, monitoring performance and motivating staff
Handles employee relations functions including interviewing and hiring staff, training employees, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
Assists in developing and maintaining department policies and procedures
Resolves difficult or more complex problems or situations arising in the department. Escalate critical issues immediately
Provides feedback/suggestions/recommendations to manager on all important issues relating to the department or staff. Initiates appropriate action when required
Provides input into preparation of the annual budget and department goals, and monitors monthly departmental performance against those budget and goal expectations
Responsible for departments adherence to regulatory compliance and bank policies and procedures
Monitor bank general ledgers to ensure daily/monthly balancing and reconciling of outstanding items/minimize financial risk to the company
Supervise staff, coordinate daily workflow and monitor all functions within the areas of Print and Inserter Operations
Compile, track and analyze operational data for metrics reporting and various ad hoc reporting requests; demonstrated analytical and problem solving skills
Provide the department with overall expertise in MS Suite (complex formulas and worksheets) and overall PC applications
Navigate and test z/OS Mainframe customer facing bank notices and statements in conjunction with Ricoh Process Director which is a web-based and server based application that sits between the Mainframe JES and the Ricoh printers
Manages the Deposit Compliance and BSA training for all Mail Services employees
Research and resolve issues and discrepancies found in manual and electronic processes in all areas of supervision
Work closely with internal and external customers and vendors. Perceives and researches customers’ complaints and dissatisfaction with mail center production and procedures
Provide input to the financial plan and control expenses to stay within the set-operating budget
Maintain the Resilience One Business Continuity Recovery Plan for all areas of responsibility
Accurately prepares and maintains accounting reports to meet Internal Audit specifications, including but not limited to FDT entries, daily GL’s, cost accounting forms, and volume worksheets
Minimum of 3 years banking experience with knowledge of bank operations
Up to 12 months related work experience coordinating, training, or directing employees
Ability to read, analyze, and interpret general and business documents, technical procedures, or governmental regulations
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community
Ability to effectively present information to top management, public groups, etc
Ability to apply principles of logical and operational thinking to a wide range of intellectual and practical problems
Proficient in the use of Excel, Word, Microsoft Office and overall computer/technology experience
2-3 years experience in production mail, print room or similar experience

171

Supervisor Resume Examples & Samples

Business Results: Contributes to driving the productivity of the team to achieve store financial, revenue and expense targets. Monitors sales to ensure labor is utilized to optimize traffic and sales generation. Works closely with leadership team to measure the success of brand initiatives, in-store trends and market insights to drive sales
Customer Centric: Supports the team in executing operational excellence by leveraging a customer centric mindset. Helps establish effective relationships to build brand loyalty
Ambassador: Represents the brand and understands the competition. Upholds a high quality store experience for both the internal and external customer. Contributes to store involvement in community programs. Supports building effective cross brand and store center relationships
Inspiration: Energizes the team to achieve results. Performs leader on duty responsibilities and other duties as assigned. Supports team performance through Growth Mindset. Communicates priorities to Brand Ambassadors; redirects activities as needed to achieve productivity standards
Compliance: Holds self and team accountable to all Gap Inc. standards of performance. Supports efforts to reduce instore shrink activity through education, awareness and compliance. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements
6 months Gap experience
Demonstrated ability to deliver results
Basic business acumen skills
Established time management skills
Strong planning and prioritization skills
Tech savvy

172

Supervisor Resume Examples & Samples

Oversee and manage team of Ad Ops / Traffickers
Create center of excellence around trafficking, practices, and principles, across the agency
Work with Analytics department to ensure impeccable inputs
Thought leadership within the technical, ad serving, and pixeling realm

173

Supervisor Resume Examples & Samples

Supervise the day-to-day activities of the customer service associates with respect to the Correspondence function of the department. The activities include servicing investors and branches on requests/queries/grievance and in doing so, ensuring that all queries(complaints, requests, grievances) are handled in an accurate and timely manner
Timely and accurate update of critical maintenance fields in Desert Rose
To do quality check for bank files
To work on BCP for every activity in Correspondence
Ensure consistent and timely communication with employees of key information
Recruit, train, motivate and manage employees within the Quality Assurance unit of the company
Focus on employee development including career planning, succession planning, training, personal development and empowerment
Plan the work for the team and decide allocation of work among the team members
Periodically monitor quality of responses being sent out to investors and suggest improvements
Attending and participating in department meetings
Project work, personal development and performance review
Any degree
3 years - 5 years related experience and excellent communication, leadership and technical skills
Needs to be strong in problem solving and decision making
Should have handled teams size of 20 to 25

174

Supervisor Resume Examples & Samples

Business Results:Supports the inspiration of the team to achieve results and perform at a high level. Is knowledgeable about the competition and market trends to positively impact business. Drives productivity of the team. Monitors labor to maximize productivity, optimize traffic and achieve sales goals. Contributes to the implementation of product placement, marketing and promotional strategies. Supports strategies and processes that deliver results
Customer Centric:Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Fosters a healthy and productive environment where employees can maximize their potential. Ensures the team executes operational excellence through a customer centric mindset
Ambassador:Represents the brand, understands the competitors and supports excellent tenant and community relationships. Promotes store involvement with our Community in Action programs. Upholds high quality store experiences for the internal and external customer. Supports effective cross brand and store center partnerships
Builds Highly Productive Teams:Sources, selects and develops high potential talent, effectively assessing for skill and cultural fit. Accountable for team performance through, coaching and feedback. Teaches and trains Brand Ambassadors to build skill
Passionate:Knowledgeable and passionate about Banana Republic, our customer and our product
Accountable:Holds team and self-accountable to all Gap Inc. standards of performance. Supports efforts to reduce in store shrink activity through education and awareness. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements
Planning and prioritization skills

175

Supervisor Resume Examples & Samples

Assist in scheduling domestic, Canadian and TVE schedules as well as create, author and distribute schedule changes
Accurately maintain monthly and weekly program schedules and calendars
Assist in creating and disseminating schedule change memos and grids across the network to reflect revisions to the schedule
Compile lists of movies to be screened and screen movies that are/will be scheduled on AMC
Cross reference schedules with Operations to ensure the correct movie versions (letterbox, tv version, and special edits) are scheduled to air
Track relevant competitive programming information by monitoring trade publications, theatrical release schedules, network events, etc. and document within a competitive calendar
Maintain ratings documents to track specials performances and branded blocks
Assist department in the brainstorming and development of stunts, promotions and other scheduling ideas
Assist department in various special projects as needed
Min years of experience – 2 years of Program Scheduling experience
Technical experience – Excellent excel skills, scheduling/ad sales traffic database knowledge
Degree and Certifications - Bachelor’s Degree preferably with film / communications major
Managerial experience - Effective communicator as this position operates under specific timelines and interacts with other departments within the company

176

Supervisor Resume Examples & Samples

Administrative Assistant to Area Executive and Regional President, WNY Commercial Banking. Responsible for performing high-level administrative/project oriented assignments for departmental executives, relieving management of day-to-day operations, and ensuring smooth functioning of department
Supervises the daily departmental workflow of assigned unit (usually 4-8 employees), which may include exempt staff
Provides a wide variety of administrative and staff support requiring high-level analytical and organizational skills to departmental executives
Communicates and enforces operational and procedural changes to stay in compliance with Bank policies and/or government regulations
Compose memos and other types of correspondence for departmental executives
Prepare and maintain budget for department
Prepare and arrange business presentations, management letters, and other communications ensuring materials are prepared in a timely and professional manner
Schedule appointments and maintain calendar for managers
Coordinates all travel arrangements and prepare business itineraries
Handle a wide variety of situations and conflicts involving the day-to-day activities and operations of the department
Bachelors degree, or in lieu of a degree a minimum of four (4) years work experience
A minimum of three (3) years experience in department or comparable area
A minimum two (2) years supervisory experience
A minimum of four years' progressive secretarial/administrative experience

177

Supervisor Resume Examples & Samples

Ensure theming standards are kept and maintained appropriately
Coordinates, reviews, and approves weekly employee schedule
High School or GED required
At least 2 years of operations management/team leadership experience; or equivalent combination of education and experience
Must be available to work on weekends, holidays and nights as required
06/23/16 HARRY POTTER, characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s15)

178

Supervisor Resume Examples & Samples

Solid experience with Java applications development including XML, Webservices
Java programming skills
Excellent Object Oriented design and programming practices knowledge
Good knowledge of UNIX/Linux
Enterprise systems stability and reliability importance awareness and focus
Proven Agile (and Scrum/ Kanban in particular) expertise, drive for self-improvement as well as improving team effectiveness and collaboration

179

Supervisor Resume Examples & Samples

Supervises the preparation of profit and loss statements to provide management with information on financial accounts
Experience working with generally accepted accounting principles and accounting software
Good personal computer and business solutions software skills
Good interpersonal skills for interacting with less experienced accountants and support personnel
Good planning and organizational skills to balance and prioritize work
Good presentation skills for educating internal clients on accounting principles

180

Supervisor Resume Examples & Samples

Responsible for hiring of ski and ride school instructors.
Reports any professional development needs of staff to the Training Manager.
Provide real time feedback to instructors and end of season reviews
Conduct Weekly/Daily Safety meetings and messaging for program
Works productively, meets deadlines, dependable in keeping commitments, completes tasks in a timely manner, punctual attendance at work and meetings, shows consistent effort
Need to be accessible to the internal and external guests
Carry out strategies and initiatives to support Guest Service metrics
Implementation of VRI Service Recovery Model, recovery, recognition and elevation
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions
Achieve targeted or better worker's comp and property loss
Assist with meeting or exceed resort and program EBITDA and margins
Assisting with managing the Daily Sales and Labor reports
At least 1 years sales experience
At least 1 years RPOS experience
PSIA/AASI Level 1 certification or equivalent preferred

181

Supervisor Resume Examples & Samples

Operations-
Interacts Effectively
Manages Complexity- Must have the ability to analyze data quickly and accurately
Must have a high level of proficiency with computer systems (Microsoft Office suite applications)

182

Supervisor Resume Examples & Samples

Assist with maintaining budgeted goals for restaurant
Assist with scheduling, timekeeping and payroll for front of house employees
Completing daily revenue reports and safe audits
Monitoring all front of house staff to uphold Breck Mountain Dining standards
Completing coaching or disciplinary reports with employees as needed
Maintaining proper cash handling procedures
Interacting with guests and resolving issues
Overseeing cleanliness of building
Able to communicate English
2 years restaurant experience - Required
2 years bartending experience - Required
1 year supervisory experience - Required
Able to lift at least 50 lbs
Ability to communicate in Spanish- Preferred

183

Supervisor Resume Examples & Samples

Open and close ticket and pass offices: count location vaults and banks, plan station assignments for staff, setup maze, monitor breaks and lunches, close stations and locations, drop station audit packs and bank deposits
Manage daily hours of individual staff members to equalize hours between the staff and ensure that no labor is wasted
Provide on-going job performance feedback and training to staff
Create a fun, positive and supportive work environment
Communicate information that the staff needs to be educated and effective at all times
Complete mid season and end of season performance appraisals for direct reports
Assist with new hire training and continual training for new policies and procedures as they are revised throughout the season
Enter time and labor for all staff
Ordering of change and office supplies to ensure that the offices are fully stocked
Minimum 2 years guest relations experience
Minimum 1 year supervisory experience

184

Supervisor Resume Examples & Samples

Observes and reviews associate performance, identifies performance issues and implements remedial plans
Involved in the interviewing and selection of security personnel
Coaches and mentors subordinates, identifies training needs and recommends development programs
Reviews or creates various individual department reports for management
Researches, analyzes and reports on security issues to management
Assists with coordinating emergency evacuation drills for the Home Office
Operate a variety of tools and equipment specific to armed security duties, to include a radio, baton, handcuffs, Taser, handgun, and other firearms and weapons as required
Assist and cooperate with law enforcement and other security departments
Concepts, principles and practices of safety, security and law enforcement
Federal and State Agency-mandated safety related regulations, Occupational Safety and Health Administration (OSHA), and Life Safety Code 101 (NFPA)
Problem solving; ability to analyze, research and resolve questions and/or problems in a timely manner
Deescalating situations and individuals
Organizing and handling multiple tasks, prioritizing workloads and meeting deadlines
Using a computer and electronic security system
Microsoft Office applications (Word, Excel, Outlook and Access) sufficient to create documents, spreadsheets, business correspondence and reports
Ability to create and present effective presentations
Plan, assign, monitor, review, evaluate and supervise the work of others
Train and develop subordinates. Handle stressful situations and provide a high level of customer service in a calm and professional manner
Communicate effectively, both verbally and in writing
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Associate Degree or equivalent with ten (10) years’ experience in law enforcement and/or military police or related security experience. At least one (1) year prior management experience required

185

Supervisor Resume Examples & Samples

Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained
Establish and maintain a good working relationship with commercial account representatives and their staff
Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc
Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork
Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries
Supervise the preparation of contracts, and pre- and post-sale reports as required by consignor
Follow up on aging vehicles and monitor and records their status until they are scheduled for sale
Develop new commercial accounts through personal and phone contact with potential customers
Increase level of consignment with existing customers
Supervise and direct the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures
Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service
Review departmental performance against key performance indicators and metrics and develop

186

Supervisor Resume Examples & Samples

Also responsible for ensuring vehicles are re-ran if needed
Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies
Lead and work on strategic projects for the Operating Location for online transaction customers on the various products and services provided by Manheim fulfillment
Counseling

187

Supervisor Resume Examples & Samples

Oversee the organization of vehicles into the quadrant system by ensuring they have been scanned appropriately and frequently (minimum of once per day)
Communicate with various departments to ensure proper vehicle movement is made (i.e., sale ready or recon ready)
Follow up on outstanding vehicle approval processes in communication with account coordinator and account representative as needed
Obtain and utilize thorough understanding of vehicle check-in process, work order process flow, routing label, and overall lot layouts
Assist in vehicle movement as necessary to ensure a smooth operational flow
Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate job performance, and conduct performance appraisals

188

Supervisor Resume Examples & Samples

Supervise the team work flow and evenly distribute and reassign tasks as necessary
Promote and maintain a team oriented environment
Motivate team members and assist in setting individual goals and department performance standards
Responsible for the training of new hires as well as ongoing development and refresher training of all team members
Identify and implement procedures that help meet the department goals
Identify and report troubled areas to management to enhance performance and increase productivity by reviewing management information reports, backlog reports and department standards
Completes annual performance appraisals for team members
Monitor team attendance according to departmental standards
Initiate Corrective Active or the Performance Improvement Process as needed
Assists in interviewing and hiring process
3 – 5 years’ experience managing or supervising a large team
Strong management, customer care and leadership skills
Strong organizational, multi-tasking, time management skills
Demonstrates excellent interpersonal skills
Ability analyze, solve problems and adjust to changing priorities
Experience with MicroSoft office suite including Excel

189

Supervisor Resume Examples & Samples

Manage technician and operator shift schedules to support test delivery requirements
Ensure test priorities are identified, manage daily tasks, reacting to changing priorities where necessary
Plan for upcoming test requirements to ensure manpower, equipment and facility needs are identified and escalated to D&R manager where future needs are compromised, providing options or solutions for addressing concerns
Support tech leads with technician and operator personal and personnel concerns, escalating to Durability & Reliability manager where appropriate
Support team in delivering preparation of vehicles for safe on-road testing
Identify technician and operator development needs through skills matrix, and create development plans to ensure development needs are met
Monitor and stratify technician and operator performance in terms of test completion, TIR identification and quality. Support D&R manager in performance development reviews where appropriate
Support Durability & Reliability manager in identification and planning of future resource and testing facility requirements
Identify specific instrumentation and material or facility requirements from test engineers in order to plan for successful future test execution
Manage technician and operator timecards and PTO through the Kronos system
Demonstrable team leading skills in a dynamic and fast paced environment
Experience with MS office tools (Outlook/Excel/Word/PowerPoint/Project), and Adobe products
Experience working with various test labs and proving grounds with broad contacts in the field of automotive testing
Ability to follow oral, written, email, and text message instructions
Establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment to achieve common goals
Maintain top level professional integrity and appearance as an automotive supervisor
Extensive knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Ability to operate and maintain a wide variety of hand and power tools, shop tools, and shop equipment, for the servicing automobiles
Ability to operate and use diagnostic scan tools, scopes, meters, and other test equipment
An Associate Degree in Engineering or Automotive Technology from an institution or Automotive OEM Test Technician Training, or the equivalent in experience and evidence of exceptional ability
A minimum of 5 years of automotive experience as an Automotive Test Technician
Must have valid driver’s license

190

Supervisor Resume Examples & Samples

Be an advocate for our Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Fan experience
Maintain and Protect Fan data, including documentation of discussions, issues, requests, and other relevant information
Act as a subject matter expert on order management and custom care systems
Be heavily involved in the design, development, and training of internal processes surrounding customer communication and order flow trouble shooting , processing, and management
Provide support for the business operations
Lead an experienced and energetic team in size from 5-20 Fan Services agents whose main focus is to monitor order flow and processing in the new Order Management system while managing orders in our current system
Partner with stakeholders from across the organization to create a seamless order management experience for the fan
Sports Fan, Knowledge of Sports, Sports Apparel Fan…By Fans, For Fans
Excellent Problem-Solving and Follow-Up Skills
Ability to Adapt, Respond, and Prioritize Fan Needs
Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
Ability to Effectively Communicate Empathy to our Fans
Strong Attention to Detail
Ability to Work in Fast Paced Environment that Values Feedback at All Levels
Strong analytical and creative problem solving skills
Ability to adapt quickly to an existing, complex environment and the ability to quickly learn new concepts and software is necessary
Excellent teamwork skills required
Familiarity with Microsoft Products
Experience Working with Ambiguous Situations
Sports Fan! Bachelor’s Degree in Logistics, Supply Chain, or Management preferred
2+ Years Management Experience, preferred
Experience working in an E-Commerce or Direct to Consumer retail environment
Experience with IBM/Sterling, Manhattan, Oracle or similar OMS technologies strongly preferred
Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses

191

Supervisor Resume Examples & Samples

Provides customer service using proper selling techniques and product knowledge. This includes approach and customer contact; determining customer's needs, communicating product features and benefits; suggestive selling, building the sale and multiple selling and closing the sale. This applies to both in-store customers as well as customers who call the store
Develop product knowledge of store merchandise to enable you to educate the customer on product features and benefits
Correctly measuring and fitting the customer to appropriate NB product, communicating current store promotion and correct price, and reviewing features and benefits
Keep floor area neat and organized. This includes stock and inventory functions, i.e. labeling and price marking items and merchandising apparel as needed. Organize and fill sales floor to maximize selling
Perform cash register duties using POS procedures. Accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register). Obtain management approval for specific transactions, as instructed. Package merchandise appropriately and inform customer regarding exchange and return policy
Protect Company Assets by greeting customers; attach and detach security tags (if provided); Report shrinkage and security violations. Monitor floor merchandise
Ability to perform basic maths and have basic PC and/or cash register skills. Past retail experience desirable, but not necessary
Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public. Must demonstrate ability to work in a team environment
Ability to lift 15 - 40 pounds
Flexible work schedule includes weekends and holidays

192

Supervisor Resume Examples & Samples

Generate team’s activities reports
Generate and analyze ticketing system (JIRA) reports
Assist manager in developing and improving procedures given the current systems utilized and new systems being developed
Recommend and implement changes/additions to group procedures to increase efficiency and/or accuracy
Ensure the team’s initiatives spreadsheet is regularly updated
Set team’s goals and recommend goals for department
Four year bachelor’s degree required (majors of preference include: business, communication, English). Advanced degree a plus
Understanding of the basic aspects of the sales and marketing processes. What are the activities that make up a “day in the life” of a sales and/or marketing employee?
Understanding of a financial company business model and its operations
Exposure to business user support, process analysis, workflow changes and change management
Two years of supervisory and/or leadership experience required
Communicate effectively with all levels of management; ability to tailor communication style based on audience; ability to get others to want to collaborate with you; strong facilitation skills
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Successfully engage in multiple assessments simultaneously
Understand of how to interpret sales and marketing business needs and translate them into improved and more effective processes
Excellent oral and writing skills (for requirements and process documentation, etc.). Must be extremely detail oriented
Microsoft Outlook, Word, Excel (advance knowledge helpful), PowerPoint (advanced knowledge key), Visio, MS Project etc
Ability to present recommended solutions to a variety of issues and problems (solutions that are consistent with organization objectives)
Very good interpersonal and people-management skills
Possess adaptability and ability to shift priorities in a fast-paced
Possess ability to resolve issues within the team and to develop and manage the team members

193

Supervisor Resume Examples & Samples

Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation
Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions
Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules
Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry
Identifies additional product/services opportunities in client organization and follows up with business development team
Two or more years of leadership/specialized experience
Analytical and business process development skills

194

Supervisor Resume Examples & Samples

Act as a mentor who can train and lead a sales team with effective communication
Establish professional, yet personalized rapport with customer upon contact; by phone or in person
Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
Stocks shelves, counters, or tables with merchandise
Previous retail sales experience - required
Commitment to exceptional customer service

195

Supervisor Resume Examples & Samples

Subject matter expert for accounts receivable processing, including execution, distribution of work, work flow approvals and quality assurance of key processes to ensure compliance with policies and internal controls
Review and approve account analyses, reports, reconciliations and journal entries
Regularly communicate with business owners regarding receivables activity; resolve escalations
Manage the processing of membership dues
Manage customer service requests and inquiries
Oversee receivable projects and performed related tasks and duties as assigned by management
Perform accounting tasks to assist in month-end receivables close procedures
Set and ensure appropriate risk management and audit controls are in place, including maintenance of related documents and quality assurance
Maintain and update control matrices, policies, procedures and work instructions; ensure staff is supported and trained
Liaison with key business owners in IT, SCO, Core Dues Team and Specialized Communities to maintain open lines of communication and effective/efficient processing
Interact with internal and external auditors to assist in completion of audits
Supervise staff, assist with interviews, develop work plans, conduct performance evaluations
Identify and coordinate areas for improvement to increase operational efficiencies and maintain open communication with project and technology stakeholders
Accounts Receivable Specialist(s)
Ability to plan, prioritize and organize work effectively for self and team
Maintain SLAs for timeliness and accuracy for all work
Manage and address backlogs
Quality and impact of operational efficiencies
Timely and accurate close cycles
Audit results
Proficiency in Microsoft Word, Excel and Access
Strong initiative and drive to work in a dynamic and changing environment
Must demonstrate strong interpersonal and communication skills, accuracy, initiative, attention to detail and analytical problem solving
2-4 years of related accounting experience
Bachelor’s degree in accounting/finance or related field or equivalent combination of education and accounting experience
Experience with Oracle and NetForum accounting modules

196

Supervisor Resume Examples & Samples

Review, Compilations, Preparation of Tax Closings, and tax preparation
Assisting with client strategic business issues including profitability, business transfer, employee retention to name a few
Assist with the coordination of the day-to-day duties of planning, fieldwork and wrap-up
Deep understanding of accounting and reporting standards
Develop reasonable time budgets and coordinate audit requests to meet time constraints and client deadlines
Contribute to a strong client relationship through positive interactions with client personnel
Bachelor's degree required in Accounting
CPA or (in progress)
Minimum of 5 years of experience gained within a public accounting firm required
Knowledge of sales tax and preparation of related forms is also necessary
Demonstrated teamwork and leadership skills
Ability to work independently, but also work well with others
Outstanding analytical, organizational and project management skills
Proficient in Microsoft Office Applications
Knowledge of Profx, Caseware, and Go File Room is a plus

197

Supervisor Resume Examples & Samples

Demonstrate a command of project management skills exhibiting the ability to complete and deliver products and services in a timely and efficient manner
Manage lower level associates, providing timely verbal and written feedback including conducting annual performance evaluations
Exhibit expertise in assigned areas/departments of the firm
Demonstrate ability to resolve technical and client service issues and/or problems independently
Recognize and capitalize on opportunities to provide additional services to clients
Monitor and manage hourly yields realized on engagement or client billings, pursuing cost savings and raising ideas from others and self
Prepare billing worksheets as per firm schedule and procedures and communicate with clients to ensure satisfaction and retention
Communicate effectively (verbal, written, presentation skills) with all levels of associates, HQ personnel, management, partners and clients
May act as advisor to lower level associates
Actively participates in professional associations/affiliations
Assist in firm management/administration functions as assigned by the partners
Personnel responsibilities such as hiring, termination, promotion, demotion, assignment and performance feedback
Minimum of 5 years of experience in public accounting, corporate accounting and/or tax accounting required with a minimum of 1, but typically 2 +, years of experience as a Senior Associate
Proven ability to assign work, guide employees and complete projects on time and in budget
Bachelor’s Degree in accounting OR Bachelor’s Degree plus requisite accounting coursework
Certified Public Accountant (CPA) License from appropriate state
Demonstrated ability to communicate effectively both verbally and in writing to direct reports, management at higher levels and clients
Passed exams or CPA License (active and in good standing) from appropriate state
Active state driver’s license and proof of adequate automobile insurance
Sitting (6 – 7 hours); sedentary work
Visual Acuity to perform (6 – 7 hours)
Keyboarding/fingering (5 – 6 hours)
Talking & Hearing (6 hours)
Travel to different job sites including MGO offices, client offices, and/or trainings/conferences (1-3 hours)
Viewing of computer screens
Preparation and analysis of data and figures
Research/reading
Denotes Essential Job Function

198

Supervisor Resume Examples & Samples

Supervise the development, documentation, and maintenance of AICPA Peer Review Program administrative policies, objectives, workflows, and other documentation
Supervise the development of end-user documentation for software used to administer the AICPA Peer Review Program
Facilitate development and delivery of ongoing stakeholder training, including coordination of annual conference sessions
Serve as operations staff liaison to Administrative Advisory Task Force (AATF) and as operations staff liaison to Education Communications Task Force (ECTF)
Collaborate with staff and external stakeholders to define processes in support of new programs and initiatives
Coordinate with technical staff to maintain guidance for the administration of the Program
Monitor and assign work, develop employees; develop work plans and conduct performance evaluations
Administrative Assistant(s)
Ability to structure technical work
Ability to coordinate and deliver multiple projects on tight deadlines and prioritize appropriately
Ability to write using clear and concise language that adheres to customer-established standards
Excellent knowledge of the English language, grammar, usage and composition
2 - 4 years’ supervisory experience
2 - 4 years’ experience developing system documentation
2 - 4 years’ experience developing training material and providing training

199

Supervisor Resume Examples & Samples

Prior supervisory experience highly desired
Degree in technical field a plus
Evidence of leadership ability and potential to effectively supervise a department
Excellent oral and written communication skills required
Knowledge of SAP (or other ERP system), and production control systems is a plus
Manufacturing and/or Distribution Center experience is desirable
Must be able to cover any shift

200

Supervisor Resume Examples & Samples

Supervises the manufacturing functions across one or more shifts, which includes reviewing production orders or schedules to ensure the manufacturing of product(s) is completed and scheduled delivery dates are met
Evaluates, develops and ensures appropriate training processes are completed when employees move to different jobs
Coaches and develops employees in, problem solving, scheduling, equipment problems, training, etc
Works with safety committee by attending safety meetings, working on safety projects, supporting safety within their department(s), completing safety surveys, and performing safety training
Supports employees in the area of quality assurance. This includes ensuring quality requirements and procedures for the department and plant are understood and met within all departments this position supervises
Resolves employee relation issues through effective remediation techniques. Utilizes human resources and/or manager to assist in solving unresolved work-related problems

201

Supervisor Resume Examples & Samples

A minimum of three years experience in a similar role
Personal appearance and presentation must be strictly in line with company standards
Experience in a customer service role with face-to-face customer contact

202

Supervisor Resume Examples & Samples

An accounting/finance degree from a recognized university
Financial services experience is an advantage
Must have excellent oral and written communication skills in Polish and English language
A minimum of 3-4 years of financial accounting or audit experience is required – preferable an experience in accounting for management company (TFI)
Team working skills essential
Experience with automated financial systems, including a general ledger is required
Knowledge of US GAAP or Local GAAP or IFRS and industry standards
Knowledge and exposure to international accounting issues, currency translations and consolidations
Good understanding of financial processes, practices and applications
Ability to take ownership of and responsibility for work
Pro-active and flexible in organizing work responsibilities
Ability to identify and resolve technical problems
Ability to work to deadlines
Strong Excel skills and systems orientation

203

Supervisor Resume Examples & Samples

Bachelor’s Degree in Engineering, Organizational Leadership or Business discipline is required
Minimum of four (4) years of experience in manufacturing or related operations is required. Two (2) years of lead or direct Supervision experience required
Experience within a GMP and/or ISO regulated manufacturing environment is preferred
ISO9001 or ISO13485 is preferred
Experience with NCR process, CAPA and other quality system components is preferred
Basic understanding and working knowledge of Lean Six Sigma/Process Excellence Tools is required. Lean Six/Sigma Training and/or Certification are preferred
General knowledge regarding capacity planning including ERP and Manufacturing Processing Systems (MPS) is preferred
Demonstrated experience with revising site documentation to improve operations (logbooks, process sheets, work instructions, training guides, etc)
Must have PC knowledge with experience using Windows and Microsoft Office software
Demonstrated leadership capabilities to drive talent development
Demonstrated strong project management skills are required; the ability to lead and facilitate project improvements
Ability to effectively communicate and interface with all departments and levels of management
Experience with clean room environment (ISO class 7 and 8) is preferred
Ability to work 1st Shift position (6:30 am – 3:00 pm – Monday – Friday) is required
Ability to work locally in West Chester, PA is required
Potential domestic travel up to 10% maybe be requiredProduction

204

Supervisor Resume Examples & Samples

Responsible for leading and directing all dish room, liquor/beverage process employees
Ensures quality production standards are maintained for all accounts
Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
Prepares management reports (ex. attendance, HACCP and labor) reports as required
Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures
Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
Ensures that all products are coded according to the company procedures
Conducts inventory of the company products and customer materials to ensure proper usage and minimization of waste
Completes required requisitions for the Storeroom to ensure adequate supply is maintained
Responsible for maintaining daily temperature logs and other logs and reports as required
Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
Controls food cost and other controllable costs
Work with management staff to improve performance of the unit
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
Manages work flow balancing - - the division of responsibilities amongst employees on each shift
Manages daily manpower planning including assignment of responsibilities and workstations
Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
In conjunction with department leaders determines number of employees needed by shift
Responsible for employee retention and monitors employee turnover
Minimum 2 years supervisory experience working in a high volume, manufacturing, food production, and/or restaurant /catering environment or equivalent experience in the related field is preferred

205

Supervisor Resume Examples & Samples

Direct supervision of the Peer Support Specialists and Peer Bridgers staff
Participate in leadership of multidisciplinary teams
Coordinate all services with the case management supervisor
Represent Harborview at RSN meetings and other clinical committees
Assess services for opportunities to improve peer support services
Develop initiatives and projects for improvement
Use best practices and provide clinical supervision for direct reports
Set reasonable short and long- term unit/department goals
Establish effective work priorities, methods and project flow for assigned workforce
Run effective meetings, teams, etc that produce tangible, timely results
Maintain competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes
Collaborate with other relevant clinical disciplines to assess and address the needs of patient populations served

206

Supervisor Resume Examples & Samples

5 years general experience in the oil/gas industry
Experience in a Cryogenics or processing plant
Experience working with pressure vessels and equipment
Basic computer use skills with emphasis on Microsoft Office
High school or GED education

207

Supervisor Resume Examples & Samples

Responsible for providing application and end user technical support as required for the Operations Department. This support includes the implementation of hardware and software required to perform and/or optimize business processes
Monitors system performance and end-user utilization to be able to troubleshoot and remediate identified performance issues, bugs, etc. and identify improvement opportunities in overall system utilization. Works with the EAM Development Group in identifying technical solutions to address gaps in the application functionality or end-user training needs
Performs application audits to ensure standardization and compliance with company business practices and processes
Develops the capability within the systems to present and utilize data and information for use by end users and management for improved maintenance and business decisions
Develops materials for training end users on application enhancements and new business processes as they are implemented. Provide for the necessary support to Operations in the context of a management of change process

208

Supervisor Resume Examples & Samples

Inspects all aspects of operations within the area assigned
Maintains work schedules and on call schedules for the area assigned
Reviews daily reports for accuracy
Makes callouts as needed to keep operation running and uninterrupted as much as possible
Schedules pipeline pigging operations
Reports all safety and environmental issues to Superintendent
Understands and develops good safety habits
Takes care of company vehicle and equipment
Maintains a safe work environment. Dawns proper PPE for the task and set a good example for others
Seeks out new ways of doing things
Supports maintenance group with help where help can be utilized (i.e. running parts and having equipment ready for service and/or repair)
Develops the employees' skills to increase the areas operating performance, such as safety, environmental, regulatory, operations, maintenance, equipment, facilities, and team participation
Keeps lines of communication open between direct reports and other company personnel
Develops a cost effective approach to doing business
Assures that all DOT records and inspection are current and up to date
Helps out in other areas of the business as needed
Reports all excessive downtime to appropriate people
Completes appropriate documentation and paperwork
Maintains Company vehicle in good operating condition
Continues to look for better and more efficient ways of doing things
Assists managing yearly budgets and capital projects
Keeps safety in the forefront of every task performed
Experienced in adjusting and making major repairs at Magic Circle Yard and associated equipment
General knowledge of compressor stations, gathering system, and processing plant operations
Working knowledge of mechanical equipment
Knowledge and experience in safe handling practices of flammable gases, liquids, and high pressure systems
Follows company policies, practices, and regulatory requirements
Customer orientation
Ability to effectively present information in a one–on-one and small group situation to other employees of the company and outside contractors
Basic math skills (addition, subtraction, multiplication, division, fractions, decimals)
Apply common sense understanding to carry out day-to-day operation issues
Be able to make quick and reasonable decisions in sometimes-adverse conditions
Uses physical force to lift, push, pull and hold equipment/tools
Climbs and works at various heights. May work in a standing, sitting, lying down, crouched or kneeling position
Routinely reacts to visual, aural and other signals, including alarms and instructions, and is required to visually inspect work
Regularly bends, stoops, moves from ground level to higher levels, raises/lifts from ground level a load up to 50 lbs., manually transports a load up to 75 lbs., and applies up to 150 foot pounds of torque
Regularly gets into and out of vehicles and rides over rough roads
Walks an average of 5 miles per day, up to 7 miles per day
Candidates may be subject to Department of Transportation (DOT) drug and alcohol testing requirements,
Subject to overtime and call-outs
Works mostly outdoors, in and around mechanical, industrial and electrical equipment
Required to climb about equipment and work in confined areas (i.e. tanks, between compressors, vessels)
May be subject to work in hazardous conditions including hydrocarbon vapor, adverse weather conditions, and extreme temperatures
Wears safety equipment as required

209

Supervisor Resume Examples & Samples

Prepares, provides and updates maps and data sets for clients (company engineers, Operations, Business Development, etc). Provides GIS technical support and develops solutions for all application improvements
Manages and maintains the GIS database through editing and quality assurance best practices. Incorporates GIS data from various sources and in various formats into the GIS system. Provides GIS technical support develops solutions for all application improvements
Acts as the primary department interface relative to GIS with GIS Vendor, Operations, Engineering, Integrity & Reliability, Business Development and other departments
Develops, implements and manages workflow processes to ensure that GIS system is updated timely, accurately and completely
Develops implements and manages processes to perform routine data analysis and generates reports that are accurate and repeatable with minimal manual data manipulation. Managers mapping and data distribution methods that allow the business to leverage GIS
Collaborates with other departments to define and coordinate data management processes including survey data collection, inspections and project completion reports
Leads and directs the work of other GIS Professionals
Minimum 5 years relevant GIS experience in the refining, chemical, natural gas processing, compression and/or pipeline operations industries required
Experience in Esri ArcGIS for Server and PODS database preferred
Experience with GME, Geocortex, DeLorme Xmap, the Esri platform, CartoPac, and New Century Software preferred
GIS functional administration experience preferred
Proficient in the use of personal computers, including Microsoft Office Suite; ESRI GIS software (current version); other GIS software (DeLorme, Trimble, etc)
Ability to work in a fast-paced collaborative team environment
Maintain a high level o faccuracy, detail and productivity in all aspects of work and systematically organize large amounts of data, files, and information
Ability to effectively communicate with field operators, engineers, office administrators and management
May require additional work hours, overnight travel and/or weekend work for project completion

210

Supervisor Resume Examples & Samples

Manages overall coordination of all controlled documentation within Logistics and supports establishing non-controlled document storage best practicesMaintains design and construction documentation, operational document, compliance documentation, among others
Facilitates documentation discovery, categorization, digitization and entry into the corporate DMS and integrated systems
Maintains documentation and indexing for Drawings, Alignment Sheets, etc. Establishes file indices, documentation numbering and indexing, and associated documentation
Visits existing and new Assets to locate documentation (paper and electronic) and facilitate the gathering of information, labeling, indexing, transfer, staging, storage, and scanning to ensure all technical and regulatory information is obtained, indexed and electronically filed for easy identification and retrieval. Supports retrieval and incorporation of documentations from previous owners relative to newly acquired Assets
Supports document change requests, and ensures all changes to Process Safety Management (PSM) documents follow a formalized Management of Change (MOC) workflow
Administers the document lifecycle (author, approve, publish, revise, retire, archive) relative to engineering, environmental, quality, operations, Right of Way and procurement documents and other project business policies and procedures
Develops and maintains the document program, procedures and indices. Supports document review requirements by managing document review schedule. Updates external standards/specs and maintain tracking system
Manages document processes and systems to ensure control and availability of documentation to personnel. Assist personnel with locating, retrieval and copying of documents
Minimum seven years of experience managing electronic and paper documents in an engineering environment required
Working knowledge of GIS data management, including alignment sheets, centerlines, ROW documents, etc. required
Knowledge of Industry Codes and Standards, such as CFR, ASME, API, NACE, OSHA, NBIC, etc
Strong verbal, written, organizational, time management and interpersonal skills
Strong computer skills, including working knowledge of MS Office, SharePoint and SAP, OpenText
Understanding of Data Management, Data Governance, Document Control best practices, Legal Retention schedules

211

Supervisor Resume Examples & Samples

Provides guidance to deliver efficient work procedures, work schedules and workflow
Monitors contractual delivery orders, contract funds status, customer satisfaction and satellite job sites for contract compliance
Supervises, coordinates, assigns duties, provides leadership and reviews the work of assigned staff and/or contracts for exactness, neatness and conformance to policies and procedures
Monitors and fosters harmony among the crew complement
Reviews composite reports from individual reports of subordinates prior to submission
Provides guidance to correct errors and complaints
Monitors work sites during and after completion to determine safety, quality and completeness
Monitors the process of work orders, labor time sheets and material requests for accuracy prior to submitting
Prepares written and oral reports to the Program Management staff as required
Performs all other position related duties as assigned or requested by Program Manager
Knowledge in Billing Cycles
Ability to make sound decision and strong interpersonal skills while representing the company in a positive manner at customer meetings

212

Supervisor Resume Examples & Samples

1) Determines work procedures, prepares work schedules, and expedites workflow
2) Issues written and oral instructions
3) Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
4) Studies and standardizes procedures to improve efficiency of subordinates
10) Reviews all work order, labor time sheets and material requests for accuracy before submitting to work control for action

213

Supervisor Resume Examples & Samples

Experience in one of FTS departments is highly desired
Previous experience in supervisory or team leader roles (including acting Supervisor, Seniors acting as any of FTS departments’ project/initiative/process lead or equivalent) would be viewed favorably
Completion of local Regulatory Security Courses would be viewed favorably

214

Supervisor Resume Examples & Samples

Directly supervises 1-13 employees within a team
Ideal candidate will have 5+ years of related residential loan servicing experience and a minimum of 2 years supervisory experience
Monitor staff to ensure that high quality service is provided to internal and external customers
Provide coaching/feedback to employees resulting in improved performance
Addresses escalated customer calls in a timely manner
Ability to evaluate customers current status and offer all applicable solutions
Provides high level of customer service under difficult circumstances and has the ability to diffuse customer dissatisfaction to result in a positive outcome
Adheres to the highest and best use of client tools/technology to achieve the best workout results for the customer
Adheres to approved call management techniques to ensure contact remains consistent with regulatory and compliance guidelines
Work with management on plans for future departmental enhancements
Assist Manager as needed
Strong knowledge of call center/collection environment and customer service is required
Ability to lead a team effectively
Excellent decision making ability
Ability to perform calculations using calculators and systems
PC skills, windows environment, word processing, spreadsheets, and E-mail software
Remain current on programs, products and guidelines
Ability to adapt to a rapidly changing environment
Strong de-escalation skills
Strong analytical and organizational skills

215

Supervisor Resume Examples & Samples

Bachelor’s degree preferred or equivalent work experience
4+ years Mortgage Banking, Regulatory Compliance, or Auditing experience, including demonstrated knowledge of federal and state regulations pertaining to mortgage origination and servicing activities
Highly motivated, self-directed, proactive, self-disciplined and team-oriented
Ability to work independently and under pressure in a fast-paced and dynamic environment handling multiple competing tasks simultaneously to closure
Excellent oral and written communication and interpersonal skills
Ability to execute under tight deadline and effective dates
Strong analytical and skills; detail oriented
Demonstrated ability to execute within a rapidly changing regulatory environment
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, PowerPoint, etc.)
Knowledge with PHH Loan Origination Systems and Mortgage Servicing Platforms preferred

216

Supervisor Resume Examples & Samples

Review of all risk indicators to ensure timely resolution
Plan for/implement staffing requirements
Prepare and administer periodic performance reviews
Ensure cross-training amongst team members
Escalation point for client issues- ability to deal with higher level client management and higher level internal staff in dealing with issues
Recognition of the need for further technology to enhance efficiency and reduce operating risk; and assist in design of new technology initiatives
Ability to apply independent judgment and decision making within the functional area of their expertise as well as other areas throughout SPTC operations as needed
A credible, knowledgeable resource to those Analysts and Specialists performing the operational processing and provides leadership across SWP operations. This will include internal and external clients as well as the development and implementation of Special Projects
Works with other Supervisors & Teams across SWP operations
Performs ‘ad hoc’ project management, coordination and execution for the assigned operational competency
Work with various operating units, including implementation teams, and change management teams
Participates in and drives efforts to design operations processes with Senior Management
Provides standardization, scale and improved risk reporting to all activities
Monitors administrative policies and procedures
Train and mentor team members
Maintains current procedures and makes recommendations for process/system improvement

217

Supervisor Resume Examples & Samples

Minimum of five years of experience in bank back office payment operations specifically CHIPS and Fedwire formatting and structure in a international Money Transfer environment
Familiarity with SWIFT processing including message type and fields used for transaction processing. Understanding of NY Clearing House (CHIPS) and Federal Reserve Bank (Fedwire) systems, processing and funding
Payment system knowledge of CHIPS, Fedwire and payment system software (Montran experience a plus but not mandatory)
Bachelor's Degree or equivalent business experience
Understanding of regulatory and compliance procedures as it relates to transaction processing
Understanding of Money Transfer processing from end to end
The position hours will be 12:30 AM to 08:30 AM and there will be a two to three month period of training during the day shift of 09:00 AM to 05:00 PM

218

Supervisor Resume Examples & Samples

Any graduation with 7+ years of experience. With 1 to 2 years of experience in leading teams
Transfer Agency knowledge,
Strong Oral and Written Communication skills
Go-getting attitude
Self Driven
Responsible for a team of average 10 individuals
Functionally responsible to deliver Transfer Agency services for Intl TA offices
Fully informed about local Policies and Procedures
Interact with Asia/ Europe/ US offices, therefore be culturally aware and informed about cultural and demographic differences
Inter-personal communication
Coaching and delegation
Influencing and persuasive
Self-awareness

219

Supervisor Resume Examples & Samples

Minimum of three years related business experience
FINRA Series 6 and 63 licenses required within 60 days of hire
Demonstrated verbal, written and interpersonal communication skills
Experience in team work, leadership, and developing others
Proficiency with PC-based software. Microsoft Word, Excel ,and PowerPoint preferred
Ability to work independently and/or lead a team on multiple projects
Bilingual (Spanish) a plus

220

Supervisor Resume Examples & Samples

Planning, organizing, and scheduling instructor staff to business volumes
Assisting instructors with setting and reaching personal and resort goals
Managing labor to established financial and risk margins
Holding employee behaviors to corporate and departmental standards
Managing staff to guest expectations through observations, counseling and individual feedback
Completing annual performance reviews for assigned staff
Training to keep the ability to ski/ride at or above level 2/3 certification
Performing administrative duties in timely manner, particularly those associated with hiring, scheduling, evaluating and separating assigned staff
Being able and willing to work in a team setting
Adhere to and support resort wide safety initiatives and safety standards
High School Education- Required,
College Education - Preferred
Min 5 years teaching experience with kids and adults - Required
PSIA or AASI Level I Certification - Required
PSIA or AASI Level II Certifcaition - Preferred
Supervisory experience - Required
MUST be able to start work by October 17, 2016

221

Supervisor Resume Examples & Samples

Plans, controls, schedules and supervises subordinates in analyzing, evaluating and developing new operating procedures, coordinates section activities with appropriate user personnel
Develops, reviews and updates written maintenance procedures, instructions and schedules
Ensures the timely completion of preventive and predictive maintenance Fire Life System programs
Assist engineer to identify and propose solution to improve equipment or system reliability
Coordinate FSR request and close in timely manner
To support others miscellaneous request when required
To supervise repair work when required
Set and align goal for FLS team under Utilities I
To escalate to immediate Engineer, Facility Manager & Facility Director when required

222

Supervisor Resume Examples & Samples

Bachelor degree in Business or Engineering
4-7 years experience in a related field
Excellent leadership, strong communication, problem solving, analytical, prioritization and multi-tasking skills
Working knowledge of continuous improvement principles (e.g. lean manufacturing, ACE, QCPC)
Demonstrated leadership skills with direct supervisory experience
Success working in a high energy and fast paced manufacturing environment with the ability to adapt to changing business conditions
Must be team-oriented with excellent interpersonal skills
Ability to present concepts, obtain information and work with cross-functional teams, excellent oral and written skills, ability to communicate clearly and concisely
Self-directed and able to learn quickly with a strong ability to drive and deliver results

223

Supervisor Resume Examples & Samples

Support the accurate & timely completion of team activities (processing financial/non-financial transactions/Document management)
Study and adopt/share best practices to improve efficiencies
Capture and document the systems requirements of the team and communicate to the systems support teams within acceptable timelines
Escalate transactions that have been missed out during system process and other system bugs to the technical team and follow up for resolution
Generate proper MIS on the activities of the branches, so that the management team is informed of both the achievements and the requirements
Manage the inflow and ensure service standards are meet and quality levels are maintained during times of spike in volumes
Personal Development, Performance review and Training
Responsible for PMP & IPP processes of the team members reporting into
Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction where these relate to the Operations of the company

224

Supervisor Resume Examples & Samples

Bachelor’s degree in Business or related field preferred
Strong personal computing skills, knowledge and ability to use Microsoft Office (Word, Excel, PowerPoint, etc.), required
Excellent organizational, customer service, analytical and problem solving skills
Five years of related healthcare experience required, hospital pharmacy experience preferred
At least one year of supervisory experience is required

225

Supervisor Resume Examples & Samples

Manage/coordinate all projects that occur within assigned states
Delegate and supervise daily work activities of assigned Teammates
Provide input to manager regarding Teammate performance
Serve as high level expert in all regulatory matters related to ESRD licensure and certification
Bachelor’s degree preferred - progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis
Experience in the following areas is considered relevant and preferred

226

Supervisor Resume Examples & Samples

Provide leadership and direction to insurance specialist and pharmacy technicians in a high production environment
Manage the employee hiring process; develop or update job descriptions; develop performance expectations, identify essential functions, skills and abilities required; assign work shifts; complete position requisition forms; and ensure compliance with company processes for interview and selection of employees
Motivate and coach teammates to achieve continuous improvement and operational excellence
Assist in the development and maintenance of teammate training, reference and audit tools
Assist in the development and implementation of Standard Operating Procedures (SOPs) and job aids for all functions performed
Coordinate with the management team to plan production staffing requirements on a daily, weekly and quarterly basis
Develop a strong understanding of the insurance verification, adjudication, back-end billing process and become a subject matter expert on the insurance queues and billing workflow within the first 6 months
Propose creative solutions to manage daily workflow and temporary labor shortages
Maintain absolute compliance to all applicable regulations via a thorough practice of documentation and organizational skills
Prioritize work to meet daily and competing deadlines
Create and maintain relationships with the DaVita Rx Pharmacy operational Directors, Managers and Chief Pharmacists
Demonstrates "leadership by example" in projecting a positive attitude, and involvement in DaVita Rx teammate activities
In assigned area of leadership, this position will demonstrate expert knowledge and training for employees, as well as serve as initial response for problem or process review
Ensure all DaVita teammate management responsibilities are met including but not limited to ePCNs completed in timely manner; teammate relations issued handled appropriately; personnel files maintained according to DaVita policies; PDRs completed in timely manner; teammates informed of opportunities and Davita programs such as 'Triple Crown,' 'We Are Here,' etc
Know, understand, follow, implement, and communicate DaVita Rx and DaVita company policies and procedures including teammate guidelines through the use of written policy manuals and/or in-service education
Review and approve time cards and ePTO requests of direct reports for payroll
Understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in dialysis and pharmacy services
Perform other duties as assigned by Pharmacy and Operational Management
Attend staff meetings, teleconferences, and patient care conferences as needed
Maintain absolute compliance to all applicable regulations
5 to 8 years of leadership experience, with a strong emphasis on people management and coaching employees is required
Strong call center and operations experience highly preferred; ability to lead and manage a call center and operations environment of teams up to 50 teammates
Experience and knowledge of electronic claims adjudication process, commercial insurance, Medicare Part D and Medicaid programs reimbursement rules, prior authorization requirements and regulations in the pharmaceutical industry
Healthcare experience is preferred
Bachelor’s degree Business Administration, Health Care Administration, or similar discipline is strongly preferred. We will consider candidates with a less-relevant educational background in lieu of applicable experience
Strong experience and success in creating high performance work environments
Solutions oriented; ability to solve issues proactively and effectively
Excellent organizational and leadership skills are required. Must be able to manage team performance; train or provide adequate training for employees; coach, counsel and motivate employees; evaluate employee performance; address issues or performance concerns
Demonstrated ability to organize, direct and perform high level supervisory duties in a manner conducive to full performance and high morale is required
Candidate must be a strong self-starter who is capable of operating in a dynamic and fast changing environment
Must have the ability to work in a high production environment, meet deadlines, and demonstrate critical thinking skills
Ambitious, energetic, and willing to learn and grow
Must have strong PC skills (MS Office)

227

Supervisor Resume Examples & Samples

Minimum of 4 years’ experience in pharmacy, health care and/or insurance industries required
Minimum of 2 years’ supervisory experience required
Intermediate computer skills and proficiency in MS Word, PowerPoint, and Outlook required
FORTUNE 500 stability with the nation's largest independent provider of dialysis services
A company that lives its Core Values with a culture based on relationships, rewards for stellar performance, exceptional benefits, and a unique opportunity for personal growth and succession through multiple career paths
Clinical outcomes consistently ranked above the national average-treating more than one-third of the dialysis population (that's approximately 100,000 patients!)
Dedication above all to caring for patients suffering from chronic kidney failure at more 800 hospital units and approximately 1,500 outpatient dialysis clinics nationwide

228

Supervisor Resume Examples & Samples

Bachelor’s degree required or acceptable relevant experience
Three to four years of healthcare experience
1-2 years supervisory experience or relevant experience
Proficient with Microsoft Office applications; including Excel, Word, PowerPoint and familiarity with databases
Enthusiasm and positive attitude
Knowledgeable of the Hospital EPIC computer systems preferred
Understanding of the Hospital’s Credit and Collection policy preferred

229

Supervisor Resume Examples & Samples

Focuses on clinical expertise supported by strong leadership abilities, patient advocacy, and global understanding of System missions and goals
Participates in department performance improvement activities with focus on patient safety and excellence in customer service
Serves as a role model and clinical resource for team members. Assists in retention of current and new team members
Plans and presents educational programs, serves on department/facility based committees, and completes 24 hours of volunteer community service annually

230

Supervisor Resume Examples & Samples

High school diploma or equivalent required. College degree preferred
Minimum 2 years experience in Food Service, Hospitality, Hotel, or Fine Dining and 1 year of supervisory experience is required
Hospital experience, knowledge of JCAHO, Title 22 regulations, and of clinical nutrition are assets
Must have excellent customer service skills and the ability to supervise others

231

Supervisor Resume Examples & Samples

Maintain
Review
Demonstrated

232

Supervisor Resume Examples & Samples

Operational scope includes oversight of pharmacists specifically trained to handle controlled substance processing; approximately 20 direct reports (Carlsbad)
Interacts frequently with other leadership groups ensuring collaboration and consistency across a diverse organization
Works closely with Regulatory, Compliance, Legal, and Professional Practice groups to ensure that operations are in compliance with all applicable local, state and federal regulations
Assists in process improvement and operational efficiencies
Assists in reviews and updates of departmental Policy and Procedures on a periodic basis
Maintains close working relationships with the appropriate leaders within the company
Participates in and provides direction to ongoing IT projects and enhancements affecting controlled substance processing
Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable
Dispenses any or all of the following: unit doses, specialty pharmaceuticals and injectable drugs, may compound medications
Consults with customers, patients and/or physicians regarding use of medications and potential drug interactions
4 year or Advanced PharmD degree
Active, unrestricted pharmacist license
2+ years of experience in managing staff pharmacy operations
Excellent planning, analytic, public speaking and communications ability
Project management expertise with an emphasis on detail and follow through
Proficient with Microsoft Word, Excel, PowerPoint and Outlook
Up to 30% travel required as needed
Obtain multiple state licenses as required to function as PIC in multiple states
Previous experience and ability to work with leadership, clinicians and able to develop effective working relationships with cross functional staff / departments
Ability to work independently and within a team; excellent coaching / mentoring skills
1+ years of managing 20+ staff
Solid understanding of managed care and Specialty Pharmacy

233

Supervisor Resume Examples & Samples

At least 12 months experience in a management position of a noninvasive cardiology department preferably in an academic environment; Echocardiography experience is preferred
Valid BCLS certification for the healthcare provider
Registered Diagnostic Cardiac Sonographer with the American Registry of Diagnostic Medical Sonographers (ARDMS) is preferred

234

Supervisor Resume Examples & Samples

Manage Human Resource responsibilities for the Ticketing Department
Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes which encompass the company’s diversity commitment; maintain employee records and payroll information
Provide the Ticket Office team members the tools needed to be distinctive, pertaining to superior customer service towards guests and employees
Maintain daily, weekly, monthly and yearly operations of the Ticket Office by controlling Full Time Equivalents, maintaining Vendor and Promoter relations, controlling departmental costs and selling out the show performances
Develop new and analyze existing procedures and special promotions that will improve guest patronage
Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and the property
Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met
Ensure smooth and efficient Ticket Office operations
Supervise sales operations including maintenance of Property specific shows and events
Occasionally assist guests at the counter to help control traffic flow
Deal directly with guests to settle disputes or inconvenience issues they may have encountered
Manage multiple blocks for Wholesalers, Producers and Casino on a daily basis
Create and maintain department specific forms and spreadsheets
Assist with the highest level of customer service to both VIP and Executive guests
Perform all duties as deemed necessary for the success of the department
Performs all other job related duties as requested. Contribute to staff meetings as directed by Showroom Manager
Provide and ensure a safe working environment for employees and guests
Update employee files and contact information on a regular basis
Perform various tasks as delegate by the Showroom Manager
Assist in responding and/or replying to guest correspondence via e-mail and/or telephone
At least 2 years of experience in a guest service position at a major resort or hotel
Ability to have a highly motivated and energetic personality
Ability to take initiative and exhibit flexibility

235

Supervisor Resume Examples & Samples

Supervises assigned crew members in all aspects of their tasks
Expedites and delegates day to day assignments while working with the crew
Supervises and coordinates all maintenance of interior or exterior landscape, floral displays, grounds maintenance, facilities maintenance, including special projects within the property and other outside facilities under the care of Mirage Horticulture
Assists with teaching and coaching Leads, Gardeners, and Laborers in their area
Assists Manager and other department Managers/Heads to maintain visual aesthetics and integrity of property Horticulture and Floral
Conducts and participates in Lead meetings
Participates in required Leadership Development Classes
Reviews hotel and department information, procedures and standards to staff
Operates company vehicles and special equipment to travel between properties and motorized carts to travel on property
Supervises Horticulture department while Management is off property and/or off duty
Assists manager with department coaching, discipline and hiring
Works closely with department Leads to ensure the establishment of sound operational business practices that produce positive methods to ensure all projects and assignments produce quality results and remain within budgetary constraints and meet targeted deadlines
Assist gardeners with mowing grass, trimming trees and shrubs, fertilization, irrigation, transplanting, weed control, watering, cleaning of potted plants or any other horticulture related duty on the property as needed
Assists with planning and administer proper fertilizers, insecticides and organic materials
Analyzes and monitors all landscaping interior and exterior, new and established, for evidence of disease or insect infestation and PHC
Reviews property weekly and schedules projects
Reports all accident or safety issue which occurs in the department
Coordinates and assists with department initiatives and projects
Initiates supply and material orders and communicate needs to Management
Supervises deliveries of plants and material and maintains quality control of materials
Assists with interviews and hiring
Coordinates department orientation for new hires
Maintains and performs minor service and repairs on power equipment used by the landscape department, including lubricating equipment, adding fuel, oil and water when needed
Reviews all equipment
Ensures all work areas are kept clean and clear of any safety hazards
Performs all other duties as deemed necessary for the success of the department
At least 2 years of experience in a Supervisor/Management role
At least 4 years of experience in interior or exterior Horticulture
At least 2 years of experience in public or resort Horticulture
Worked varied shifts, including weekends and holidays

236

Supervisor Resume Examples & Samples

Assist accountants and clerks in resolving issues or difficulties in the performance of their work, knowing when issues should be escalated
Periodically review and edit documented work procedures and responsibility grids to ensure they accurately reflect work being done. Suggest updates to department policies to reflect actual practices
Assist with the selection and hiring process for accountants and clerks for team
Assist in preparing and delivering performance evaluations and discipline or development activities for team accountants and clerks
Bachelor's Degree in Accounting, Finance, Business Management or equivalent (combined 5+ years between relevant college education and specific accounting experience, plus high school diploma)
At least 1 year of specific accounting or finance experience

237

Supervisor Resume Examples & Samples

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report

238

Supervisor Resume Examples & Samples

Perform special cleaning projects as assigned
Ensure proper set-up, breakdown and maintenance of all banquet functions
Interview, hire and train new stewards as required. Maintain proper administrative records on associates i.e. Attendance log, coaching and counseling sessions, disciplinary forms, etc
Ensure that floors are swept and mopped. Keep floors clean and dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops
Clean walls, tables, racks, sinks, floor mats and disposal area. Polish stainless steel
Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by the Executive Chef or Chef of their respective area of responsibility
Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, presoaking and operation of dish machine
Ensure all trash is emptied at end of shifts; containers washed out and returned to kitchens
Previous stewarding experience is required
HSSC (10+2) OR Graduate is an asset
Able to communicate, read and write in English

239

Supervisor Resume Examples & Samples

Assists associates with service and/or billing issues
Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management
Performs opening and closing procedures
Assists management with the daily cash procedures and operations
Assists in the timely payment of product invoices
Assists in the ordering of bar product, rentals for events, and other products needed for the operation
One year supervisory experience in restaurant or service environment preferred
Ability to complete required pre-employment sanitation and alcohol service training
Knowledgeable in the operation of a high volume sit-down restaurant with high service standards
Team-oriented; ability to work effectively with others

240

Supervisor Resume Examples & Samples

Trains and supervises order takers and runners for assigned section(s); observes and documents job performance
Ensures all selling techniques and company policies are followed by employees. Enforces company policies. Upon informing upper management, issues and logs verbal reprimands regarding infractions of said policies. All future reprimands involving the same problem and the same employee are handled by upper management
Ensures order takers and food runners properly prepare sections for guests; conducts walk-through to check for any issues
Ensures all handhelds are working properly
Ensures all food presentation and displays meet company standards
Ensures food and beverage orders arrive timely
Ensures responsible alcohol service and reports any violations
Maintains high standards of friendly guest service by circulating in assigned sections
Answers guest questions regarding food preparation or ingredients, service or billing
Resolves guest complaints, with assistance of department manager
Minimum 1 year of service experience in a hotel, full service restaurant, catering facility or club environment required; previous supervisory experience preferred
Must be TABC certified every two (2) years
Must attend the DNC Alcohol Refresher Course
Must obtain Food Handling certification every three (3) years
Ability to work accurately, efficiently, and courteously in a high pressure environment
Good leadership and training skills; ability to teach others as well as delegate tasks
Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences

241

Supervisor Resume Examples & Samples

Supervises and coordinates activities of concession associates/NPOs on a per shift basis, including training and enforcing work procedures and service standards
Observes, evaluates, and documents job performance of stand attendants, stand leaders, and assists with stand personnel performance
Inspects all stands and portables in the assigned area
Cashes out associates following cash handling procedures; investigates “over and shorts” with stand leaders and volunteer groups
Administers pre-shift meetings with assigned stands to inform the stands of changes/updates/important information pertaining to the event
Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues
Strong verbal and written communication skills – ability to communicate with staff and to prepare written stand reports after each event
Observes, evaluates, and documents job performance of associates and assists with stand personnel performance
Ensures all areas remain clean, sanitized, and safe
Cashes out associates following cash handling procedures; investigates “over and shorts” with associates (if applic)
Assists associates in serving guests as business levels demand
Supervises and coordinates activities of the club on a per shift basis, including training and enforcing work procedures and service standards
Cashes out associates following cash handling procedures; investigates “over and shorts” with associates

242

Supervisor Resume Examples & Samples

Schedules personnel on an event basis
Verifies attendance of all personnel
Ensures personnel meet appearance standards and follow all uniform guidelines
Monitors the activities of all concession stands, portables, etc. under his/her direction, throughout the event. Oversees stand set-up and closing procedures. Ensures a quality appearance of the entire area
Trains personnel in all aspects of the operation
Reports all needed repairs to management
Ensures that all work stations and the back of stands and storerooms remain clean and sufficiently stocked, ensures replacement stock is ordered
O Verifies inventory to cash, per stand, on an event basis. Verifies inventory sheets after each event. Audits the work of stand managers. Investigates discrepancies in monies and inventories

243

Supervisor Resume Examples & Samples

Supervises the overnight staff; including receiving, deliveries and managment of inventory levels
Minimum of 2-3 years work experience in a warehouse/commissary or foodservice position, in a high volume environment, required
One year supervisory experience in a warehouse or service environment preferred

244

Supervisor Resume Examples & Samples

Monitors the activities of all retail stands, and stores under his/her direction, throughout the event. Oversees stand set-up and closing procedures. Ensures a quality appearance of the entire area
Ensures proper inventory levels are maintained, and that the location is set up according to standards set. Ensures product is displayed neatly and appropriately to ensure a pleasant shopping experience for our guests
Ensures that all work stations and the back of stands and storerooms remain clean and sufficiently stocked, ensures replacement product is requested
Verifies sales to cash, per stand, on an event basis. Verifies all paperwork for locations is accurate and in order. Investigates discrepancies in monies and inventories
Minimum of one year experience in supervisory position required; previous experience in retail operation preferred
Minimum High School education or equivalent
Knowledgeable of visual merchandising techniques, display building, and safety issues

245

Supervisor Resume Examples & Samples

Trains and supervises suite attendants and runners for assigned section(s); observes and documents job performance
Ensures suite attendants and food runners properly prepare suites for guests; conducts walk-through to check for any maintenance issues
Ensures all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items.Completes closing duties according to company procedures
Must obtain Food Handling certification every two (2) years

246

Supervisor Resume Examples & Samples

Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply. Plans and administers procedures and budgets. Makes budgetary recommendations regarding and, at higher levels, controls capital expenditures and direct/indirect labor
Develops schedules and manpower requirements for assigned areas
Supervises operators. Position as a professional with requirements of discretion, independent judgement, and decision-making in the context of the employee's relative job in conjunction with people management responsibilities including performance evaluation and pay review
Directs subordinates to complete assignments using established guidelines, procedures and policies
Interacts daily with subordinates and/or functional peer groups
Possess a Diploma in any field of Engineering
At least 1-2 years of supervisory working experience in manufacturing environment
Proactive in problem solving and able to work under minimum supervision

247

Supervisor Resume Examples & Samples

Strong customer service – understanding of customer needs and desire to meet/exceed expectations
Extremely focused on accuracy and attention to detail
Open and communicative – able to interact with and instruct senior management to ensure payments made on time
Flexibility to manage different priorities and tasks, and deliver them to a high quality
Driven and committed – ability to work on own initiative under pressure and to demanding deadlines
Confidence and ability to identify issues, determine the necessary solutions and act on them to a successful conclusion
Ability to handle change effectively and deal with ambiguity

248

Supervisor Resume Examples & Samples

Greets and acknowledges every guest
Conducts inventory, as directed by manager & assists with loading and unloading of merchandise; follows established check in procedure
Must obtain a Washington State Food Handlers Card

249

Supervisor Resume Examples & Samples

Needs ability to multi-task and meet deadlines
Will be working closely with manager to ensure team and business needs are met
Some flexibility will be needed in working hours to ensure business needs are met
This role will have team members in HI, AZ as well as the Central/Western time zones
Positions in this function include RN roles responsible for providing clinical expertise in any of the following areas
Active and unrestricted RN licensure in applicable state
2+ years of clinical nursing experience
3+ years of experience supervising direct reports to include scheduling, overseeing work flows, and providing feedback on performance
Efficient in e-mail and communications internally and externally
Knowledge of clinical case review
A working knowledge of Medicaid and Medicare guidelines and regulations
Ability to work Saturdays and on-call on a rotational basis or as needed to support a Pacific (PST) or Mountain (MST) Time Zone work schedule
Supervisory experience in a healthcare/health provider setting
Knowledge of NCQA regulations
Managed Care or experience working for a health plan

250

Supervisor Resume Examples & Samples

Effectively motivate, mentor, and coach diverse teams of people to positive outcomes
Deliver positive customer relations while abiding by standardized procedures, processes, and escalation procedures
Communicate in a professional manner (verbal and written)
Work well in a team environment, seeking the ideas of others and valuing differing perspectives and diversity
Effectively and positively interact with customers and colleagues in a virtual environment (email, conference call, web meeting, etc.)
Solve complex, sometimes technical, problems in a timely and accurate manner
Effectively operate all systems required to perform the role
Able to multi-task and meet deadlines
Solve problems using sound logic and analytics
Work independently in a fast paced environment with frequently changing priorities

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Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

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Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

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Supervisor Resume Examples & Samples

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Supervisor Resume Examples & Samples

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Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

Supervisor Resume Examples & Samples

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