Assistant IT Manager Resume Samples

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W Kerluke

Wendell

Kerluke

7288 Timothy Mall

New York

+1 (555) 558 0203

7288 Timothy Mall

New York

Phone

p +1 (555) 558 0203

Experience Experience

Dallas, TX

Assistant IT Manager

Dallas, TX

Klein LLC

Dallas, TX

Assistant IT Manager

Service Level:Ensures service delivery and incident resolutions are met in accordance with service level agreements for both Guest and back of house colleagues. Monitors breaching SLA’s and informs line manager. Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained. Promote, champion and drive the use of ITIL best practices across the team
Design, develop, implement and coordinate systems, policies and procedures
Knowledge of Cisco and HP networking
Willingness to develop team members and self
To assist in out of hours support coverage
To represent the IT department in management meetings and deputise for the IT Director in his/her absence
Continuously review and enhance Flexflow to improve Operation's efficiency

present

Chicago, IL

Assistant IT Manager

Chicago, IL

Kerluke, Heathcote and Waelchi

present

Chicago, IL

Assistant IT Manager

present

Responsible for scheduling, performance management, training, compensation and associate development
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
To work and manage suppliers/ vendors and ensuring servicing are well maintain
Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Ensure security of data, network access and backup systems
Manage information technology and computer systems

Education Education

Bachelor’s Degree in Computer Science

San Diego State University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Excellent attention to detail
Knowledge of specific hospitality industry applications is desirable
Superb communication skills with the ability to build relationships with both internal and external stakeholders
Ability to manage personnel
IT proficient
Knowledge of MS SQL 2008/2012
Able to work on your own initiative
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology

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15 Assistant IT Manager resume templates

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Assistant IT Manager Resume Examples & Samples

To provide IT support to both internal users and external guests when require
To be responsible on the smooth operations on all system such as HMS, Vingcard, POS and etc
Checking on daily backups, all systems interfaces, server hardware and logs
To work and manage suppliers/ vendors and ensuring servicing are well maintain
Ensuring all systems are covered by the proper maintenance contracts and follow up on suppliers; visits and maintenance
Constantly implementing system improvement to create excellent guests experience
Assist existing/new properties as and when required
Engage in new projects to ensure that the firm's internal infrastructure remains up to date and competitive in the market

Assistant IT Manager Resume Examples & Samples

Plan, organise, control and evaluate IT and electronic data operations
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Audit systems and assess their outcomes
Handle annual budget and ensure cost effectiveness
Proven working experience as an IT manager or relevant experience
Expertise in data centre management and data governance
Hands-on experience with computer networks, network administration and network installation
Ability to manage personnel
BS in Computer Science, MIS or similar field

Assistant IT Manager Resume Examples & Samples

Luxury hotel experience
Knowledge of these or similar systems
Microsoft Networks
Windows OS Client and Server
MS Office Applications
To be involved in day-to-day audit work on operation and to advice the Director of Finance for any uncharacteristic happenings
To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/Sofitel Standards of Performance
To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers
To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately
To coordinate the timely repair and return to service of any faulty systems or items of equipment
To establish and implement procedures to ensure the backup of data in any IT system
To rebuild data corrupted by either hardware or software faults
To coordinate the investigation and timely handling of any software fault reports or enhancement requests
To establish necessary security measures to prevent unauthorized access to the IT systems
To provide technical assistance to internal or external customers

Assistant IT Manager Resume Examples & Samples

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application
Have good knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database
Have good knowledge and support for Desktop OS and applications
Provide direct guest support and quality support to function rooms and conference services

Assistant IT Manager Resume Examples & Samples

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self motivator
Must have knowledge of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications
Knowledge of specific hospitality industry applications is desirable
Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge
Must have a commitment to follow all local and corporate policies and procedures as they relate to Computer Systems and Telecommunications
Must work in a safe, prudent and organized manner
Applicants must hold a valid work authorization

Assistant IT Manager Resume Examples & Samples

Handle, efficiently and completely, IT issues that arise
Build strong internal working relationships with all hotel Departments
Previous Assistant IT management experience, preferably in the hotel, leisure, and/or service sector

Assistant IT Manager Resume Examples & Samples

Record all issues that arise and advise the IT Manager of any issues that need further attention
Recommend system improvements to the IT Manager
Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements
Previous IT experience, preferably in the hotel, leisure, and/or service sector

Assistant IT Manager Resume Examples & Samples

To ensure all systems within the Hotel are operating to the required standards
Respond to guest IT requests in a timely and professional manner
To assist in logging and tracking all software licenses to ensure legal compliance
Assist in coordinating our system vendors’ in regards to upgrade and support issues
Maintain office and guest logs to ensure problems, events and changes are properly records
Maintain adequate par levels for in-room and public areas wireless access codes held by IT Department
Work closely with Senior IT Manager to guarantee that all software upgrades are handled properly and special projects are required to maintain and upgrade the quality of IT services
Maintain an inventory of hardware, software and licence
Identify and remove malware, virus and spyware

Assistant IT Manager Resume Examples & Samples

Installs and tests hardware and software on PCs including printers, monitors, disk drives, memory, expansion cards, application software, etc
Responds to questions and problem calls relating to PCs and LAN. Identifies problems and conducts corrective measures
Assists departments with PC utilization
Determines new project integration and implementation of PCs. Analyzes equipment needs for installation
Conducts training on PC functionality
Recommends modifications and enhancements to PC and associated software
Maintains PC and LAN systems security
Maintains backup systems
Recommends system improvements and modifications
Carries out a reasonable request by management of which the employee is capable of performing
Provides basic instructions to end users
Provides input for overall ITG system planning and implementation
Supervises Processes: Routine level such as new user setup and IT orientation

Assistant IT Manager Resume Examples & Samples

Previous leadership/management experience within a technical capacity
Experience of implementing IT standards and processes
Superb communication skills with the ability to build relationships with both internal and external stakeholders
A track record of working with Windows Operating Systems
Any experience of working with MS Office 2013/Office 365 would be useful
Knowledge of MS SQL 2008/2012
Any understanding of networks, network switches, firewall & router configuration
Able to work on your own initiative
Willing to work on weekends and after hours and also to travel around the UK

Assistant IT Manager Resume Examples & Samples

SBU Operations: Manages workload and assignments with the team, prioritize and schedules resources accordingly. Ensures focus is maintained on all guest facing support requests and glitches. Proactively monitors guest facing and back of house services such as Wireless Access Points and TV signals. Identify areas of improvement with service delivery, works closely with key business departments to streamline IT efficiencies. Maintains guest support SLA and team KPI. Review HotSOS information and carries out trend analysis. Manages incidents, major incidents, Problems and service requests through various communication channels providing support services to meet the needs of the business. Ensures the team captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken. Maintains an open communication channel to the business including the Excom team on all major incidents. Attends daily business briefings as a representative it the IT department
Operational Responsibility:Adhering to Jumeirah IT standards and governance, deploys IT equipment into the Jumeirah Network, proactively resolves any faults that may be observed during this process. Responsible for user management (creation, reset passwords) and clearance process for all business applications following pre defined standards. Manage Software deployments. Acts as a technical escalation point to the Support Specialists. Ensures all essential spare equipment is available at all times. Manages all C&I events works the Events team to build requirements and formulate proposed solutions. Acts as the single point of contact for such requests
Service Level:Ensures service delivery and incident resolutions are met in accordance with service level agreements for both Guest and back of house colleagues. Monitors breaching SLA’s and informs line manager. Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained. Promote, champion and drive the use of ITIL best practices across the team
People: Helps in the recruitment and selection process of talent. Identifies Support Specialists skills and knowledge gaps formulates appropriate learning and development plans with the team. Coaches the team and works towards identifying succession candidates. Carry’s out regular job chats and formal appraisals. Works with individual colleagues in setting and fulfilling IDP’s
Administration: Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. Delivers periodic reports on case information to management. Review system reports to identify trends. Ensures accurate records of IT Fulfilment requests are kept. Maintains accurate IT equipment inventory and repair items raises orders with the IT Portfolio team as needed. Ensures IT office is well kept and organized
Other Duties: IT Store Control, IT equipment issuance and activation. Provides the business out of hour’s emergency technical support
Any other duties as may reasonably be requested by the management

Assistant IT Manager Resume Examples & Samples

SAP ECC PP/ MM
SAP PLM
SAP MDM
SAP Data Migration- Writing SQL queries, python scripting(Desirable), data extraction, LSMW
SAP PI
Siemens TeamCenter
Solutions meet agreed business requirement as specified
Proven experience in managing small to medium size projects and programmes
Proven experience in managing and maintaining teams in a diverse and extended/remote environment
Good financial awareness and understanding of TCO models
Good knowledge of process area and IT solutions in area of responsibility (ideally with experience of having managed the relevant business process)
Experience in the Application Development Life Cycle
Experience in the managing Third Party IT Suppliers
Knowledge of areas such as software development lifecycle, IT strategy, IT process excellence, six sigma, IT portfolio management, ERP packages
Has extensive previous experience in IT application support and maintenance processes, operating ITIL / PRISM processes and working with external support relationships
Shows a good understanding of contracting and commercial aspects of service management
Displays good inter-personal skills at all levels of contact and in a wide variety of situations

Assistant IT Manager Resume Examples & Samples

Good knowledge and understanding of the following software packages: Microsoft Windows 7, Microsoft Server 2008, Microsoft Office 2007/2010, Opera PMS and Micros Simphony POS
Knowledge of Mitel & Ascom telephone systems
Knowledge of Cisco and HP networking
Knowledge of Ruckus wifi systems
Perform software upgrades as they become available and approved for use on the corporate network, these upgrades must be tested in a demo environment, users trained, and then live systems upgraded
Provide IT support and advice to both colleagues and guests
Help control the security aspects of all IT Systems
To liaise with external systems suppliers
To assist in out of hours support coverage
To represent the IT department in management meetings and deputise for the IT Director in his/her absence
2-3 years experience working in IT. Hotel or hospitality experience preferred
Outstanding communication skills, both written & verbal
Strong diagnostic and troubleshooting skills
Enthusiastic and positive personality with the ability to build trusting relationships with others
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results
Applicable job related skills as per Accountable Duties

Assistant IT Manager Resume Examples & Samples

Lead the Flexflow and Application Support team to meet customer's and operation's requirement
Continuously review and enhance Flexflow to improve Operation's efficiency
Adopt best practices and standard solutions to upgrade factory operations
Drive for innovation and technology advancement supporting GM's direction on industrial
Manage IT projects to complete in time
Good comment in English
2 years above people management experience

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