Manager Solutions Resume Samples

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H Boehm

Herman

Boehm

30174 Erik Throughway

Los Angeles

+1 (555) 502 9619

30174 Erik Throughway

Los Angeles

Phone

p +1 (555) 502 9619

Experience Experience

Dallas, TX

Manager, Solutions

Dallas, TX

Kshlerin-Connelly

Dallas, TX

Manager, Solutions

Support and project manage large-scale analytical research projects through all stages. This includes client engagement, proposal development support, study design including statistical methodology, data management and preparation, analysis, evaluation/refinement of analysis, reporting of results including business implications and support in presentation of final research report
Support questionnaire design, sampling specification, field management and data extraction/cleansing for custom studies, with supervision
Craft clear and concise proposals that showcase CNN/HLN's best assets and deliver industry-leading solutions to brand advertisers, following brand guidelines and
Collaborate with internal Client Development teams and senior Solutions leadership to uncover business opportunities, establish analysis capabilities and help address client concerns to drive revenue
Provide insight and make value-added contributions toward the improvement of methodologies, processes, and adoption of new statistical techniques
Support development of junior Solutions staff
Lead in the development of findings and insight stories to be presented to both internal and external clients

Los Angeles, CA

Manager, Solutions Center

Los Angeles, CA

Gorczany, Wolff and Altenwerth

Los Angeles, CA

Manager, Solutions Center

Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas
Manages development workload, including outsourced activity: liaisons with customers; defines project specifications, resource estimates and event scheduling, performs change management and testing and deployment
Supervises operations and support team including hiring, performance management, training and development in accordance with Concentra HR policies practices and procedures and ensures that IT Operations staff is well coordinated on assigned projects in terms of communications with the company, scheduling, and setting/meeting expectations
Identify and drive areas of process improvement, including by not limited to: envisioning and building new monitoring and/or reporting tools, creating or improving existing policies/procedures, enhancing Tier 1 and Tier 2 support capabilities as well as developing improved support practices
Contribute to the knowledge base and create knowledge base materials dedicated toward operational efficiency while empowering and enabling the greater support community
Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support while fostering a culture open to collaboration across boundaries
Maintain and improve individual performance levels of team to ensure targets are met

present

Los Angeles, CA

Manager, Solutions Management

Los Angeles, CA

Schamberger Inc

present

Los Angeles, CA

Manager, Solutions Management

present

Daily/weekly backlog and workload management, ensuring oversight and assistance of case management and backlog
Establishes performance standards for the quality of work direct reporting staff are expected to achieve
Orients new reporting staff regarding company or department policies/procedures and what is expected of them in the way of performance results and standards. Review their position specific responsibilities with them
Quality Management. Ensuring that the Solution Management team is providing our clients with the best possible solutions
Provides leadership and direction for Solutions Management team with strong focus on providing excellent client service
Oversees management of more difficult clients to promote success and improve client satisfaction
Interviews candidates and make hiring recommendations

Education Education

Bachelor’s Degree in Business

University of Illinois at Chicago

Bachelor’s Degree in Business

Skills Skills

Strong ability to motivate and coach team members to achieve task assignments, milestones, and deliverables
Experience and knowledge of change management principles, methodologies and tools
Experience in business process engineering, quality management practices, implementation of controls, audit standards, etc
Understanding of FedEx Sales and Sales Operations business processes – customer definition (through Customer Hierarchy Tool), segmentation, sales territory design, Sales incentive compensation
Ability to drive change to meet organizational strategic goals
Organizational astuteness combined with the ability to manage and improve processes, support innovation, and develop cross functional relationships
Strong facilitation skills, working directly with people at often high levels internally or externally
Strong understanding of business practices for obtaining voice of customer feedback
Strong business acumen and interpersonal relations
Strong teamwork, customer focus, initiative and problem solving skills

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Senior Manager, Solutions Specialist Resume Examples & Samples

Accountable for all in Year Revenue objectives, Service Delivery components and relationship management
Responsible for “strategic accounts” with aggregate annual revenues up to $300M
Support the overall account strategy for BCE. Develops detailed business plan that includes forecasts, projects, operations, trends and maturation of account(s)
Develops and maintains executive relationships throughout the account(s)
Strong sales cadence, and forecasting abilities a must
Manages the specialist team to respond to changing customer demands and an evolving market
Has overall accountability for customer propositions including deal components and financials as they pertain to Connectivity
Develops overall territory strategy encompassing people, opportunity, knowledge and partners
Focus on short term and long term organizational capability planning (right people at the right time to consistently deliver on the account plan)
Strategy development will emphasize consistent growth over the short and long term with a specific focus on creating new opportunities through emerging solutions
Focus on emerging technologies, applications, and outsourcing business process solutions, consultation and concepts
Know the customer, know our company (our value), and know our competition!
Develop executive relationships both within traditional IS/IT organizations and within lines of business
Execute on Sales Blueprint within the territory to align with activities and strategies in place across the organization

Manager Solutions Resume Examples & Samples

Works closely with business developers, account managers, competency managers, and executive management to develop and grow their portfolio of solutions and offerings and is responsible for the financial performance of the portfolio
Manages solution profits and losses, participates in solution business plan creation and monitors solution financial performance against plan. Assists in preparing financial models
Promotes use of strategic solutions and offerings by the business development community and provides support to sales/proposal teams during the launch phase of the life cycle
Participates in solution selling activities and ensures that marketing plans align with sales/launch plans
Evaluates concepts (market timing, compelling event, problem identification). Identifies business requirements and ensures delivered solutions meet short- and long-term performance expectations of company and clients
Provides thought leadership and strategic guidance on bridging the gap between the business problem faced by clients and the benefits available from the solution/offering under development
Nine or more years of computer science and/or project/program management experience
Five or more years of leadership experience included
Experience working with concepts, practices and procedures in areas of responsibility
Experience working with management implications of various forms of financial data
Experience working with existing information technology environments including trends, best practices and company preferred architectural frameworks and alliances
Strong strategic management and planning skills
Ability to use own judgment and initiative in problem resolution

Senior Manager Solutions Structuring Resume Examples & Samples

GTRF is a key strategic business for the HSBC Group under CMB and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as “the World's leading and largest trade bank and a Leading player in the receivables finance market” and its global leadership is unquestionable
The Group has defined International Trade as the highest priority area to explore business opportunities for next years, engaging all levels in the organization to position HSBC as the primary provider for Corporate clients for their international needs worldwide
Must have a thorough understanding of the GTRF business and takes a long term view of expected changes

Manager, Solutions Resume Examples & Samples

Under the guidance of the Director/Sr. Director, the manager will work with Account Executives to develop broadcast, digital and cross-platform custom marketing solutions for RFP responses and proactive pitches, becoming an expert in assigned categories
Craft clear and concise proposals that showcase CNN/HLN's best assets and deliver industry-leading solutions to brand advertisers, following brand guidelines and
Be an active contributor in the marketing process from brainstorm and approvals to overall proposal writing and pitching to clients
Work with Director/Senior Director and Content Partnerships counterparts to develop sales marketing collateral such as: e-mail blasts, newsletters, one-sheets, category decks, new opportunity decks, etc
Work closely with counterparts within the organization including, but not limited to: activation, content strategy, brand studio, design, sales and research to gather information, approvals, mocks and details in order to build strategic presentations
Support Director/Sr. Director and other senior leaders with additional requests as needed
Upbeat, can-do, proactive attitude
Excellent communication skills - both written and verbal
Detail-oriented, organized and extremely creative, with an ability to handle multiple projects effectively
Strong understanding of digital, social and TV capabilities and offerings
In-depth knowledge of Microsoft Office products, especially PowerPoint; familiarity with/ability to quickly learn presentation programs such as Keynote
Intrinsic curiosity and interest in ideation and cross-screen media consumption
Industry knowledge and strong interest in media trends, consumption habits and social media, a plus
Ability to lead and manage projects independently

Manager Solutions Architects Resume Examples & Samples

Serve and support the Solution Architect team’s success through coaching and mentorship and a focus on team capability development
With an eye on operational scale and efficiency, you enable and lead initiatives that support the development of excellence, efficiency and scale in day to day operations
You develop and maintain a depth of industry, client and product knowledge that enables you to be effective as a leader and credible as a thought partner
Knowledge sharing and best practices adopted across internal teams including documentation, training and process improvements are a priority
As a leader in the organization, you see the big picture and work well with cross functional stakeholders to enable PubAdTech overall sales and product goals

Senior Manager Solutions Resume Examples & Samples

Defines, develops, promotes and manages a portfolio of strategic solutions and offerings (either global or to an industry), combining business, solutions, IT, sales and marketing expertise
Manages the organization and performance of specific functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures
Oversees business activities to ensure a high standard of professional excellence is maintained among staff members
Manages business function including approval of overall strategy and plans, budgets, and work breakdown structure
Establishes and implements short and long-range strategies to deliver services to customers within reasonable schedules and budgets
Establishes and communicates goals and objectives, defines methodologies, tasks and activities, and clearly describes roles and responsibilities for performing personnel. Communicates broadly to help ensure overall coordination for cross-functional teams
Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis
Master's degree or equivalent combination of education and experience
Master's degree in business administration or related field preferred
Twelve or more years of computer science and/or project/program management experience
Seven or more years of leadership experience included
Experience working with past and present company business environment
Experience working with vertical markets and horizontal functional areas
Financial Services Industry Know: Retail Banking-Expert-2
Strong communication skills needed to interface with high-level customer representatives

Manager Solutions Resume Examples & Samples

Inform and further the strategic prioritiesof the Corporation and Sales
Business problem solver, innovator, continuous learner
Leadership experience; management of people and projects/processes
Experience in business process engineering, quality management practices, implementation of controls, audit standards, etc
Understanding of FedEx Sales and Sales Operations business processes – customer definition (through Customer Hierarchy Tool), segmentation, sales territory design, Sales incentive compensation
Articulate, effective communicator with all levels within the organization
6+ years professional experience, multiple industries and/or disciplines preferred

Senior Manager, Solutions Specialist Resume Examples & Samples

Support the overall account strategy for BBM, West. Develops detailed business plan that includes forecasts, projects, operations, trends and maturation of account(s)
Manages the partners and vendors to align them with the strategy of the Sales Team
Focus on short and long term organizational capability planning (right people at the right time to consistently deliver on the account plan)
Know the customer, know our company (our value), and know our competition

Manager, Solutions Core Teams Resume Examples & Samples

Manage team of 5+ Solutions Core Team program managers and coordinate cross functional activities to deliver experiences that differentiate HP products
Bachelor's degree in engineering discipline or related of study with a minimum of 8 years related experience or equivalent. Master's degree is a plus
Minimum of 4 years’ experience managing program managers in product development environment
Minimum 5+ years’ experience in R&D, Supply Chain, TCE in the high volume product environment
Experience working with multi-functional product development and new product introduction teams. Strong working knowledge of HP NPI/Product Development Process
Excellent written and verbal communication skills. Experience presenting at director & VP levels
Proven ability to manage large cross-functional projects of substantial scope and complexity
Experience developing technology roadmaps & aligning organizations on strategy. Proven ability to convert directional strategy to tangible action plans

Manager, Solutions Innovation Resume Examples & Samples

Responsible for the development of a robust strategy and implementation plan for solutions within business critical service lines and therapeutic areas
Responsible for developing new solutions for critical platforms via partnership with Health & Wellness, brand marketing, internal development, or external alliances or L&A
Responsible for driving innovation across teams to ensure aligned; cohesive progress across multiple areas including technology, marketing, and service operations
Responsible for developing a solution strategy and roadmap (3-5 year multi-generational plan)
Responsible for developing pilots to deploy, test, and refine potential solutions to determine impact, scalability, and value
Responsible for launching new solutions including marketing and promotional materials and tools, as well as stakeholder training
Actively participate hands-on in product testing and the evaluation of new technologies and solutions
Develops solution metrics to track and measure value to customer and J&J and inform solution contract strategies and solution claims, ROI
Drives collaboration with internal and external partners across One MD to effectively package existing solutions to create more value
Completes on-going customer assessments, gaining VOC and translating insights into executable offerings for focused solutions
Collaborates with Deployment teams to implement and support pilot sites to finalize recommendations
A minimum of a BS/BA is required. An advanced degree (MBA / MS) is preferred
A minimum of 6 years of relevant business experience with at least 3 years of experience in account management, sales, marketing, health economics, outcomes research, or market access in the Medical Device or Health Care industry is required
Track record of translating customer insights into a new product or solution that created value is required
Demonstrated ability to develop new solutions and lead technology transformation is required
Demonstrated ability to collaborate across multiple stakeholder groups with strong problem solving & decision making skills is required
Strong entrepreneurial spirit with the ability to make quick decisions and act decisively
Proven ability to operate effectively in complex, matrix environments
Ability to manage and execute complex, cross-functional projects
Ability to influence and collaborate in a multi-stakeholder environment
Ability to interact with and lead at various levels of an organization, including executives, key business partners, and peers
Ability to set strategies based on customer needs and business objectives
Strong time management and prioritization skills required
Ability to create highly motivated, high impact teams with clear career paths and opportunities for recognition and advancement
Ability to apply negotiation skills with senior management for allocation of resources
This role will require domestic travel up to 40% of the time.Marketing

Senior Manager Solutions Architects Resume Examples & Samples

As a key manager of the business development and sales management team, ensure success in building and migrating applications, software and services on the AWS platform
Hire, on-board, train, and develop new Solutions Architects from internal and external sources
Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Coach Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS
Capture and share best-practice knowledge amongst the AWS solution architect community
Guide and motivate the development of whitepapers, data sheets, and other high leverage customer facing guidance and best practices
Build deep relationships with senior technical individuals within customer accounts to enable them to be “Cloud advocates”
Act as a technical conduit and liaison between customers, service engineering teams and support
10+ years design/implementation/consulting experience of distributed applications
3+ years management of technical, customer facing resources
Deep experience in one or more of the following areas
Software design or development
Infrastructure architecture
Storage technology
Content distribution
Database architecture
IP Networking
IT Security
Performance Tuning
Systems Operations
Working knowledge of development methodologies and more than one of the following languages: .NET / C++ / Java / PHP / Perl / Python / Ruby on Rails
Presentation skills; high degree of comfort with both large and small audiences
Strong written communication and verbal skills; this role will require the creation of content such as whitepapers and other written deliverables

Manager, Solutions Resume Examples & Samples

Support and project manage large-scale analytical research projects through all stages. This includes client engagement, proposal development support, study design including statistical methodology, data management and preparation, analysis, evaluation/refinement of analysis, reporting of results including business implications and support in presentation of final research report
Support questionnaire design, sampling specification, field management and data extraction/cleansing for custom studies, with supervision
Collaborate with internal Client Development teams and senior Solutions leadership to uncover business opportunities, establish analysis capabilities and help address client concerns to drive revenue
Lead and take ownership of assigned recurring multi-client or syndicated projects
Lead in the development of findings and insight stories to be presented to both internal and external clients
Provide insight and make value-added contributions toward the improvement of methodologies, processes, and adoption of new statistical techniques
Support internal/external training efforts regarding the use of advanced analytics
Support development of junior Solutions staff
BA/BS required, Masters/PhD preferred
Must be a self-starter who is inquisitive, resourceful, and can thrive in a high energy environment
Ability to manage multiple, simultaneous, or competing priorities
Ability to communicate ideas and analysis results effectively both verbally and in writing to both technical and non-technical audiences
Ability to work well on a team as well as independently
Strong MS Office (Word, Excel, PowerPoint)
Fluency in key methodologies such as time-series analysis, segmentation techniques (factor, cluster, discriminant, CHAID analysis), Bayesian methods, correspondence map analysis, regression/drivers analysis, forecasting, discrete choice, and forecasting techniques
Experience in SAS Enterprise Guide, Excel and PowerPoint
Experience with other programming languages and statistical packages a plus: SQL, R, Latent Gold, Java, Python, etc
4-8+ years’ experience in related field/roles

Manager Solutions Resume Examples & Samples

High Energy: This department is fast paced and ever changing. Being able to maintain a positive, motivating style during times of ambiguity and/or change is important
Strong project management skills: Need to be comfortable in managing 40-50 different meetings/events at any time around the country
Experienced communicator/political savvy: Comfortable dealing with all of levels of interaction from executives to professionals
Employee Resource Management: Ability to quickly redeploy resources or shift projects based on workload changes
Experience in managing company P&P: Monitoring and reporting compliance
Supplier Negotiations and Contracting Experience preferably in the meetings / event industry
Ability to plan and work on multiple major, often high-visibility customer and/or internal assignments concurrently
Assumes responsibility with minimal supervision
Strong communication skills including proposal, scope of work or operational plan development and customer presentations
Proficiency in data gathering, analysis and value quantification
Strong business acumen and interpersonal relations
Strong facilitation skills, working directly with people at often high levels internally or externally
Ability to understand internal / external customer needs and develop appropriate solutions

Senior Manager, Solutions Architects, Alexa Resume Examples & Samples

Provide technical consultation to strategic development partners
Hire and develop the best
Create policies and establish process for a new and undefined organization to help scale quickly
Actively identify opportunities to deliver experiences that demonstrate what is possible on Amazon devices and services, as well as other mobile platforms supported by the Amazon Appstore
Develop unique, compelling and exciting presentations and demonstrations of new Amazon technologies
Delivering persuasive, passionate, high impact, high quality presentations to senior decision makers
Document best practices and create development resources that can be used by other developers
Build reference architecture, frameworks and toolkits to drive scale of adoption in the ecosystem
Manage complex projects with significant impact
8+ years of mobile, software or digital experience in technical role
8+ years of experience in the design, coding and implementation of complex IT systems
Experience with two or more development languages such as (Java, JavaScript, etc)
A technical undergraduate degree in computer science, MIS, engineering or related discipline
Ability to communicate effectively with both technical and non-technical audiences at the C level
Exceptional interpersonal and relationship management skills
Proven ability to build and maintain executive level relationships
Hands on development experience or full understanding of mobile App development pipeline and process
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Strong problem-solving skills; the ability to analyze problems and develop actionable and appropriate tactical plans quickly
Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization

Manager Solutions & Deployment Resume Examples & Samples

Support new business development by defining key requirements and identifying scope of work
Provide engineered solutions (Design initial solution, layout, Process flow mapping) and use Activity Based Costing, Create customer proposals
Intercommunication with BD/Bid Owner and On-site presentation. Negotiate with customers to improve supply chain efficiency or sustainability
Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes. Recommend optimal transportation modes, routing, equipment, or frequency
Present solutions to senior management, indicating solutions or recommendations based on productivity and time studies and various analyses for logistics process improvements
Analyze market trend in terms of innovation and evaluate feasibility to implement solutions within the warehouse division
Demonstrated ability to provide guidance, direction to the project team, consisting of internal and external resources, to accomplish aggressive goals with in specified timeline
Ability to perform sophisticated data and logistics analysis for transportation and warehouse design, and SCM/software applications
Demonstrated experience with analytical techniques to define and solve complex problems or design solutions
Demonstrate ability to employ systematic planning techniques and process to create realistic schedules and define and prioritize goals and objectives
Ability to apply practical business decisions by carefully reviewing the facts and weighing the options
Experienced in managing exempt and non-exempt employee
Excellent presentations skills for small or large groups meetings - internal/external
Ability to effectively manage projects
Effectively communicate with project management team, peers, customers and management
Strong organizational ability
Bachelor’s Degree in Business Management, Logistics or related field. 8 years progressive related experience in Transportation, Distribution, Fulfillment or Supply Chain Management and a minimum of 8 years proven leadership and direct personnel management experience
Master’s Degree in Business Management, Logistics or related field. 6 years of progressive related experience in Transportation, Distribution, Fulfillment or Supply Chain Management and a minimum of 6 years proven leadership and direct personnel management experience

Manager Solutions Resume Examples & Samples

Manage an Agile train of 10 Scrum teams to ensure proper planning, scheduling, estimating, forecasting, coordinating, controlling, managing and deliverance of all activities for GSO projects and related release initiatives. Remove blocks that the team is not able to resolve by themselves. While the Scrum Master does this daily, the Agile Manager will need to focus on removing more systemic or company-wide blocks. These are often the most vexing problems in the organization, and will require management’s influence and authority to overcome
Provide PMO support to ensure execution and on-time delivery of GSO Cross-Org projects and corporate initiatives
Implement Governance, Risk, and Compliance best practices for the Global Centers of Excellence to guide alignment and prioritization for GSO core systems and processes
Collaborate with Sales leadership, Channel Solutions, IT, Marketing, and Communications to drive execution in support of strategic goals
Guide the awareness and adoption of effective change management principles and practices at all levels
Maintain an administrative workflow by developing methods, and implementing best practices to proactively manage communications with Sales relative to GSO tools/processes. This includes monitoring of communication touch points used by Sales to secure additional information or ask questions
Excellent organization and program/project management skills required, including the ability to manage multiple competing priorities with minimal errors
Outstanding interpersonal, verbal and written communication skills required. Ability to succinctly and accurately present information to Solutions, Sales and IT leadership
Organizational astuteness combined with the ability to manage and improve processes, support innovation, and develop cross functional relationships
Ability to drive change to meet organizational strategic goals
Experience working within a global, matrix environment
Demonstrated success in leading and building teams
Leadership skills include strategic thinking and customer focus
Supervisory experience necessary to support essential functions
Strong ability to motivate and coach team members to achieve task assignments, milestones, and deliverables

Manager Solutions Resume Examples & Samples

Understanding of portfolio theory and its application
History of creating access databases, fluency in excel based analysis, using Visual Basic & SQL is a plus
Knowledge in model development, risk modeling and portfolio optimization
Proficiency in portfolio construction, performance analytics and macroeconomics is a plus
Solid knowledge and interest of financial markets, as well as risk return characteristics of different asset classes
Familiarity with vendor risk systems such as Barra One, Factset and Morningstar Direct
Self-motivated, team player with a strong work ethic, high level of maturity with good interpersonal skills
Excellent communication skills, comfortable interacting with senior personnel internally specifically writing and presentation skills
Several years of experience performing quantitative, risk or portfolio construction analysis
Bachelor’s degree (preferably in Math, Finance, or Economics)
3 to 5 years of experience in the financial services industry preferably in a quantitative role
Prefer MBA or CFA, or progress towards one of the two
Series 7 and 66

Manager, Solutions Scientists Resume Examples & Samples

Recruit, develop and manage performance of the Solutions Specialist team to ensure that Life Science DTS new business and revenue targets are achieved
Build and develop a team that delivers effective solution demonstrations based on customer needs and maximizes the value for customers
Monitor business and performance targets for the Solutions Scientist team
Liaise with other departments that engage the Solution Scientist Team such as Sales, Training, Marketing, Business of Science solutions specialists and Technical Support and allocate team resources appropriately to support cross functional activities
Provide regular and timely reports to management on major initiatives and customer feedback in support of the teams activities
Work with team members to build up appropriate use cases to support client interactions
Minimum of Bachelor’s degree or equivalent with subject matter expertise from DTS space
Preferable – masters or doctoral degree in drug discovery R&D / bioinformatics subjects such as mechanism reconstruction, patient stratification, biomarker discovery, drug target identification and repositioning
Several years experience working with sales organization in support of defining and supporting the sales of solutions and the knowledge of the processes and tools required to effectively support sales
Problem solving mindset, ability to work across team to assemble solutions to customer problems even when the offerings to address those problems
Willingness and ability to collaborate across teams and business units to provide solutions to customers

Manager, Solutions Consultants Resume Examples & Samples

Lead a team of Solutions Consultants, potentially recruiting new team members to account for growth or attrition
Function as primary contact for the Director(s) of Sales that work within the designated region
Facilitate SC resource allocation across the region and assist in providing SC resource support for other regions as well
Train and support the SC team in delivering our value propositions, product demonstrations and RFPs
Proactively engage in strategic development of the SC organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc
Engage in the duties of a Solutions Consultant below, as a player-coach
3+ years of presales management experience
5+ years experience in customer facing role in enterprise software company
Proven track record of leadership capabilities across teams and projects
Ability to present and effectively communicate to customers and team members
Excellent written, communication and presentation skills

Senior Manager Solutions Management Resume Examples & Samples

Manage the product portfolio
Own the customer offering from enablement to execution (end-to-end PLM)
Manages the ongoing performance against the P&L
Successful completion of a Bachelor’s Degree in a relevant Program of study is mandatory
Relevant post graduate qualifications and professional memberships will be preferred
It is essential that a person at this level proactively maintain awareness of development methodology and standards to improve project, product or process quality
Understands the solutions, design and feature mix in the market / competitive products
Can analyze the market gaps in product portfolio and recommend stages of product development
Able to create story boards and interface with Architecture/Design groups effectively
Able to produce product road-maps along with features and designs based on different stages of the product
Able to interact with customers, partners, market consultants to address market-productcompetition mix
Capable of innovating product based solutions based on changing market and customer requirements
Should have a flair for understanding technology platforms which are prevalent in market / competition
Able to translate customer problems into features and design requirements
Performed in a solutions management role in other similar companies previously at least for a period of 18 months

Manager, Solutions Center Resume Examples & Samples

Management of a Tier 1 and Tier 2 support teams
Maintain and improve individual performance levels of team to ensure targets are met
Work with other team managers to ensure efficient and effective coverage of hours and skills
Manage visible cases and ensure outstanding customer service levels
Lead calls with internal stakeholders to review status and updates
Provide prompt and complete resolution of technical challenges and business issues
Identify and drive areas of process improvement, including by not limited to: envisioning and building new monitoring and/or reporting tools, creating or improving existing policies/procedures, enhancing Tier 1 and Tier 2 support capabilities as well as developing improved support practices
Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support while fostering a culture open to collaboration across boundaries
Contribute to the knowledge base and create knowledge base materials dedicated toward operational efficiency while empowering and enabling the greater support community
Coach and train the team
Advocate customers’ priorities and requirements internally
Responsible for the team’s key performance indicators
Monitor key performance indicators assigned to customers and team members
Identify skill gaps of current staff and assist team members in development plans and actions
Ensure all client concerns are addressed in a timely manner, including the following: events, ticketing issues, requests, questions, and training opportunities; handle escalations as needed
Monitor relevant reports and tools to identify, address, and proactively engage employees to correct: long calls, misuse of cases and compliance issues
Manage queues and monitor all open and aging cases daily
Supervises operations and support team including hiring, performance management, training and development in accordance with Concentra HR policies practices and procedures and ensures that IT Operations staff is well coordinated on assigned projects in terms of communications with the company, scheduling, and setting/meeting expectations
Sets clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability
Defines functions standards and procedures and selects and implements operational tools and technologies
Acts as liaison with the development teams and production infrastructure to resolve software
Manages IT operations projects
Provides computer hardware and software support and escalates issues
Provides input into our overall Technical Process and Operations Strategy
Functions as the technical resource for existing and future technical services and solutions in a shared services environment
Manages development workload, including outsourced activity: liaisons with customers; defines project specifications, resource estimates and event scheduling, performs change management and testing and deployment
Ensure that high-quality and up-to-date documentation of all relevant support specifications, systems, and procedures is maintained in an organized manner
Provides technical problem support, management, resolution and communication as appropriate
Accountable for operational results in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses
Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas
Strong background in IT operational, help desk, and product support management
Possess excellent organizational, project management, time management, and verbal and written communication skills
Sincere "client/customer satisfaction" focus in their daily work functions
Experience with team leadership, coaching and team dynamics
Strong interpersonal skills and an ability to effectively interact with a highly technical staff
Must have substantial experience in operating a 24/7 high-availability IT infrastructure in a highly transactional environment
Proven track record of successfully managing multiple projects and delivering them on schedule
BS or equivalent plus 5 years of progressive technical IT experience, including 3+ years of senior level IT operations management
Ability to communicate effectively in written form
Knowledge of Windows operating systems, web servers, terminal servers (including Citrix) to the degree required to effectively liaise with IS infrastructure teams a plus
Flexible to meet deadlines
Responding to urgencies promptly
Multi-tasking Team player and team oriented, able to negotiate compromise
Go-getter Attitude - be a part of the solution
Initiate to resolve issues/concerns
Strong organization and communicational skills

Manager, Solutions Management Resume Examples & Samples

Provides leadership and direction for Solutions Management team with strong focus on providing excellent client service
Collaborates and drives consistent best practices across Solutions Management functions and teams to drive consistency in the client's experience
Daily/weekly backlog and workload management, ensuring oversight and assistance of case management and backlog
Responsible for staffing and coordinating necessary skill mix and workload balance activities for managing employee performance
Meets routinely with team and direct reporting staff to discuss progress and offer assistance in support of client satisfaction
Provides feedback, training and guidance to direct reporting staff
Assigns and reviews work assignments
Oversees management of more difficult clients to promote success and improve client satisfaction
Establishes performance standards for the quality of work direct reporting staff are expected to achieve
Interviews candidates and make hiring recommendations
Orients new reporting staff regarding company or department policies/procedures and what is expected of them in the way of performance results and standards. Review their position specific responsibilities with them
Creates internal and external documentation/communication as appropriate
Communicates with client sponsor and senior level management as appropriate
Serves as escalation point
2+ years’ experience in Healthcare industry
2+ years of leadership or project management experience
Exceptional Client Service and Communication skills
Must be able to communicate with others, including customers, in a clear, understandable and professional manner on the phone, via email and in person; and the demonstrated use of good written (i.e. good grammar/spelling) and verbal communication skills
Excellent Case Management skills to ensure support requests are addressed and followed up on in a timely manner
Quality Management. Ensuring that the Solution Management team is providing our clients with the best possible solutions
Excellent documentation skills to ensure variation is limited by persisting best practice solutions in step by step support manuals
Analytical Research\Problem Solving Skills
Complex problem solving
Ability to collaborate with subject matter experts to determine best practice solutions
Revenue Cycle Experience
General knowledge of the Healthcare Revenue Cycle
Willingness to work with other teams to evolve our support processes and functions to ensure we are exceeding our client's expectations
Management of people and resources
2+ years of process improvement experience preferred (Lean, Six Sigma, etc)
Billing, Coding or Clinical background preferred
Familiarity with billing requirements both paper and electronic preferred
Knowledge of 835 and 837 files preferred
EDI ANSI working knowledge preferred
General knowledge of the Healthcare Billing process preferred

Manager Solutions Enginneering Resume Examples & Samples

Serve as pre-sales consultant by understanding the client needs, goals, and gathering client requirements
Turn client needs into a scalable solution using Integral’s product offerings
Manage day-to-day technical relationships with all players of the ad tech ecosystem during sales conversations, integration and preliminary post integration testing
Closely interface with internal Sales, Account Management, Business Development, Professional Services, Product, Data Science and Engineering teams as well as the partner counterparts in similar roles
Provide technical expertise during integration lifecycle, including troubleshooting integration related issues, reporting discrepancies, and implementation concerns
Review and test integrations to ensure proper implementation
Closely work with client services team to ensure comprehensive account transitions after integrations are complete
Become subject matter expert in Integral’s product offerings and be able to explain all technical aspects of products to internal and external stakeholders
Manage and develop the team to ensure above roles are performed across every member
Ensure full understanding of the regional market to better formulate local process for team while remaining in line with global SE agenda
Relevant experience in leading team, preferably direct
Solutions/sales engineering experience, preferably within the advertising technology space
Deep knowledge of ad serving technology, including but not limited to RTB, Header Bidding, VPAID, Mobile SDK, API
Comprehensive knowledge of the ad tech ecosystem
Proficiency working with large data sets
Positive, professional demeanor and experience working in a client-oriented setting (internal or external)
Proficiency with HTML, Javascript, SQL, MS Office Suite
Familiarity with UNIX systems and the Command Line Interface
Experience coding for fun is a bonus!
BS/BA or equivalent in computer science, business, or a related technology field

Manager, Solutions Resume Examples & Samples

Ongoing understanding of industry knowledge and marketplace insights
On average, 4+ years of relevant professional experience
Previous relevant brand-related work a plus
Previous sponsorship management and/or sales experience a plus
Self-motivated, self-starter, enthusiastic, team player, resourceful
Solid communication skills – written and verbal
Polished, professional demeanor, projecting confidence and enthusiasm for the business
Experience with CRM/database a plus
Manages project timelines and deliverables, and coordinates with team members from multiple departments to ensure deadlines are met, with ability to work on both individual and team projects
Demonstrates effective working relationships across a diverse team (internal/external)
Demonstrable proficiency with Microsoft Word/Excel/PowerPoint and Outlook
Grow into subject matter expert for one or more key property sectors and/or business categories